Information, reviews and public commentary for US companies

 

Kroger

Rating
1.437956
Web
www.thekrogerco.com/
Related
QFC, Seattle's Best Coffee, Quality Food Centers, Inc., Ralph's
Address
1014 Vine Street
Cincinnati, OH
45202
Phone
(513) 762-4000
Fax
(513) 762-1575
Twitter IDs
@KrogerCo
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Shamaree M - 3 d 7 m ago

1

I Purchased a Expired RID KIT from A Smiths Grocery Store in Farmington NM on July 29 2018 when Purchasing the Item i had No clue it was Expired! I rushed Home to Put it on my 10yr old Daughter with in 5mins she was Screaming Crying saying that it was Burning her so we rinsed it out and at that point her face Neck and Scalp looked Raw and she said it was still burning so we went to the ER that same Night and My Daughter left there with Chemical Burn Of the Scalp and Neck that lasted for the Next 4 days She was in Pain all those days she cudnt even take a Shower or wash her hair for those days It was awfull! And i have made a Complaint to Kroger and i keep Trying to call and Nobody ever Answers No matter what time of day it is Nobody ever answers if i leave a Voice mail they will call Back 3 days later Poor Business

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Lori - 10 d 5 h ago

I left your Kroger's Marketplace on Loop 336 in Conroe Texas I bought $158 worth of items went to use my Mastercard and they told me I had to put in a PIN number I told him that I do not do that that I would like to sign for my purchase and they told me that they could not override for a signature and that it was a corporate policy I've been on hold with y'all for 30 minutes to find out if this is true

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Anonymous - 9 d 8 m ago

0

I'm having the same trouble at Highway 288 Krogers in Prosper with the pharmacy as well they think they can override you and tell you that they can't wait on you no more this will be the last time and all this BS extremely rude nowhere near customer service and I to have called corporate Mary Beth was her name

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Donald Shaffer - 11 d 22 h ago

Donald Shaffer

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Anonymous - 11 d 3 h ago

Complaint is on your pharmacy. A person who just had surgery should not have to wait for 4 hours to obtain perscriptions. On October 10, 2018 my son had 4 wisdom teeth pulled and is still waiting for his anti nausea meds. A person who has a regular once a month perscription should have a different wait list. Surgery patients should have priority.

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Background Check Sally - 13 d 17 m ago

0

My husband has been waiting for over THREE WEEKS for a background check to work in the meat department. He has worked at other grocery stores and restaurants without this much trouble. He was told that he was as good as hired and we have been waiting for THREE WEEKS to hear something back. Why are you still using the same company that you were sued over regarding background checks? Kroger and GIS were in a class action law suit in 2016 for their treatment of people and their background check information. We get daily calls from HR saying they are still waiting and they really want him to come to work because he has so much experience, they truly believe he could be a great asset to the company but GIS is taking FOREVER. He has lived in the same state for TEN YEARS, there is not reason it should take THREE WEEKS.

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Background Check Sally - 13 d 17 m ago

0

My husband has been waiting for over THREE WEEKS for a background check to work in the meat department. He has worked at other grocery stores and restaurants without this much trouble. He was told that he was as good as hired and we have been waiting for THREE WEEKS to hear something back. Why are you still using the same company that you were sued over regarding background checks? Kroger and GIS were in a class action law suit in 2016 for their treatment of people and their background check information. We get daily calls from HR saying they are still waiting and they really want him to come to work because he has so much experience, they truly believe he could be a great asset to the company but GIS is taking FOREVER. He has lived in the same state for TEN YEARS, there is not reason it should take THREE WEEKS.

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Miss Sherry - 13 d 3 h ago

4

Thank you, Kroger, for agreeing to phase out gestation crates for pigs. This is monumentally important to me. I feel guilty being a meat eater and am trying to switch to vegan. In the meantime, I don't want any animal to suffer for any reason, and you have just made my life a little sweeter. Thank you.

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HAPPY SHOPPER THAT GOT TREATED BADLY BY CASHIER - 13 d 7 h ago

0

What's up Kroger with NEVER having your computers set-up at any of your stores to ring up Miller chicken when it's on sale - and it ALWAYS set-up to ring up the regular price and not the sale price? This has happened to me twice in the last month at 2 different Kroger stores - 18 & Dequindre in Sterling Heights, MI and 16 & John R in Troy, MI. I got the "bonus run-around" this last time when I went to 16 & John R and had the WORST cashier in the world by the name of SANDY. She was so FURIOUS when I told her the 2 packs of chicken rang up wrong. She told the young man who was bagging to give her back EVERYTHING (not just the 2 packs of chicken) - and she proceeded to DUMP everything out of the bags back onto the counter. And she was shaking she was so upset - and she re-rang everything - except this time, she only rang 1 pack of chicken up at the sale price and 1 pack at the regular price. When I told her it rung-up wrong again, she went NUTS! She grabbed back the bags the young man had filled and dumped them out again on the counter and she got it right third time around. She was the MOST HATEFUL woman I have ever encountered at a grocery store - and this is why I will go to self-check-out in the future. You never know who you're going to get ring you up - and if you see SANDY at this Kroger - avoid her if you don't want a hateful problem for nothing - when you're a customer paying them money to get some groceries. What kind of people do you have working for you, Kroger. Just awful to encounter another human who is enraged like this for something so small in life - so hope you offer Anger Management for your employees like this. No excuse for her behavior.

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Anonymous - 13 d 8 h ago

0

I shop at Kroger marketplace and it's very messy, spells really bad near the cash registers. It looks like no one cleans there during the day or night shifts. Shift managers are not doing nothing about it. Bathrooms are messy every time I go there to shop something is wrong. Produce and everything there is all expired. I will never shop there again I perfer Walmart or HEB.

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surprise with your dairy purchase - 13 d 15 h ago

0

Just figured that the headquarters of Kroger would be interested in how the store in Clearwater Crossing Kroger

Flowery Branch, GA Grocery Store covered up the sexual exploits of an assistant manager and a subordinate. They enjoyed a cold copulation in the milk cooler while he was married and she was a young 20 co-worker. I'm not sure that names should be included but several other employees knew of the encounter and I know that the management did nothing. In the long run it ruined a 20+marriage which to many not important but customers should cautious when retrieving dairy/milk items out of the refrigerator you never know what foreign matter could be on the products!

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Coastgirl - 15 d ago

2

I just received a promotional flyer from Kroger/Fred Meyer Pharmacy to ask "HAVE YOU RECEIVED YOUR SECOND DOSE OF YOUR SHINGLES VACCINE?" Why no, I have not. There is a massive nationwide shortage of the shingles vaccine and I've been on the waiting list at the Fred Meyer pharmacy for three months to get my second dose. While I do appreciate reminding people that it's important to get your shingles vaccine, do know that you cannot just stop by your Fred Meyer pharmacy and get the vaccine. You CAN get on a long waiting list. In my area no vaccines have been received in four weeks. It certainly is a good reminder to get your shingles shot, so please do get on the wait list.

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Marilyn H. - 15 d 6 s ago

2

My local Kroger store (23 Mile Rad, Macomb Township, MI 48042) is ALWAYS out of the Friday/Saturday 5X Digital Coupon promotion item by 9 am. Today it was Planters Peanuts for .99 and store said they would no longer issue rain checks for these Friday/Saturday sales, citing instruction from Kroger Corporate office that sale is "while supplies last" even though the warehouse consistently doesn't ship sufficient quantities. Very shady bait and switch marketing practice!

I've shopped at Kroger for 30+ years but notice big downward spiral in the last two years and will start shopping elsewhere if this continues.

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Parent of Runaway Child - 16 d 19 h ago

0

Hope no one has a teenager (still considered a minor) working at any Kroger store because heaven forbid your child runaway and you contact the store in person and inform them of the situation and ask for YOUR child's schedule so you can maybe try to find them if they show up at work when scheduled but they tell you they are unable to give you (the PARENT) that information without a court order but yet before the child ran away you could call the store and they would tell you the same information you are asking for any time of day with no hesitation.

So Kroger supports runaways and doesn't care that the parents are the ones who signed for them to get the job and yet treat the parents like they strangers asking for the child's schedule ....

I see lawsuit in the near future.........

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Angry Shopper - 17 d 6 h ago

Just shopping at the Kroger on West Gray 77019. Asked the attendant to mark down some chicken that was dated today 10/04/18. Rude and said" not until after 9:00". Dumbass cannot tell time. It is 10:25.

I shopped this store for decades and the newer management is horrible and unfriendly. I even got one of your stinking visa now mastercards. Points are horrible and checks are made out to Kroger, not me.

I am losing any and all desire to shop at this horrible store The meat department I'll mannered attendees are Alfredo and Raul. Write them up because I am going to write Kroger off. Too many stores in my zip code to put up with this rudeness

S lynne Donoghue

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Neighbor - 17 d 17 h ago

Krogers has some shady people working for them in Atlanta Ga. At the Edgewood a guy working in the cheese and deli is a thief and is not to be trusted. He stole 3 checks from a 87 year old lady and forged her name and wrote them out to himself. Now after she died he is driving her truck and will not give it up to her family. The guy will not move out of her house when asked nicely by the dead lady's family. The guy now has a record with the APS for stealing the ladys checks. The thiefs name is Marvin Russell Atlas he has othet names he goes by. He now is stealing stuff out of the house. I will never go to this Kroger or any other Krogers cause this store supports people like him.

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K. Cody - 18 d 27 s ago

0

The manager Jamie out of east peoria illinois krogers is a extremely spiteful person. She has gone out of her way to to harass me on three separate occasions. I work threw a subcontracted company that comes to clean the floors on 3rd Shift. she has went over my supervisors head and went straight to everybody's boss to make minor complaints on three separate occasions. And not only does she try to take food out of my 3 kids mouths she dont staff properly. She hasnt had a 3rd shift u-scan person and just closes the entire store down. She is not valued as a boss there and now i understand why. I have never met her face ti face not one time and she still tries to take my job from me. Im beyond pissed

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R Thackray - 18 d 15 h ago

5

Dear Corporate Management,

I am writing you today to inform you that the community of Cushing Oklahoma is in need of a supermarket. The talk of the town is that our only choice is Walmart's superstore and frankly we've had enough. The community is in a rebuilding stage with exciting results forming. Just 11 months ago we had a change in city government with the appointment of our new city manager, Mr. Terry Brannon. Mr. Brannon retired young from being the police chief of Cushing and then took on some well paying jobs afterwards only to resign from them when offered the position of City Manager. Why? Mr. Brannon was born and raised in this community and knows the in and outs of the government, many of its' citizens and knew that it was his calling to take the position. Since last November his take charge attitude has resulted in a cleaner community with an emphasis on the infrastructure of the city. His ability to revamp and reorganize is one of his strengths and the community knows it. In short this community is setting up for a strong comeback and modernization overhaul.

Recently there has been rumored that two grocery chains have been in touch in regards to the possibility of building. In the past nine months we have had two new restaurants built (Boomerangs and Wings 4U). McDonalds tore down their building and rebuilt from the ground up in less than three months. "Taco Bell" is just days away from opening their new store on Main Street and just down the street "Dollar Tree" opened its doors last Monday. The main thoroughfare (Hwy 33/ Main St) is scheduled for a total overhaul that will give this town a clean appeal to possible new home owners. Our Downtown region just completed a renovation of a Dollar General and the Historic Dunkin Theatre is soon to open as both a movie theatre and live venue with an attached restaurant serving wood fired pizza and Italian dishes.

All this said our community is making a forge forward but still the talk is that we need to drive 10 miles east or 18 miles west if we want an alternative to Walmart's controlling prices. I will be contacting as many companies I can, hoping to spark the interest. We hope you are the one.

Thank you for your time,

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Disappointed - 19 d ago

1

Wintersville oh Kroger never has the things we need, and the last straw with this store is when an employee from meat Dept told my wife she will have to come back the next day for a cut of meat because he was too busy and was leaving in an hour. I've been a loyal customer to this store my whole life. My mother actually worked there for years. Walmart is closer to my house I will deal with the shananigans there then to deal with that again. I'm wroting this post as if anything will change this but we all know how customer service is everywhere. Sad.

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bagel eater - 19 d ago

3

Here in Colorado, Kroger does business as "King Soopers". :p

Beyond the silly/stupid name, it's historically been a pretty good corporation, as those things go... The prices are reasonably reasonable, especially compared to those at Safeway! But it's been going downhill in recent years:

First of all, they began closing at midnight. So they have to shut down all the registers every night, which they start doing an hour early. So there's no cashiers to check out my purchases after 11-ish. :( (They can get me to clean -- wipe down -- my own shopping cart handle for sanitary reasons, but having everybody fingering the same touch screen defeats that purpose, so I don't/won't do that... I'd sooner drive the extra few minutes and go buy groceries at wally world, where there is ALWAYS a cashier. While there is always a KS employee supervising the self-service touch screens, sometimes the employee du jour, or soir, is snotty about doing the scanning for me.)

It's been years since KS carried full-sized Pepperidge Farm bagels. But that's more about the suckiness of PF than KS, which, thankfully, at least had a close-second suitable substitute product.

But now they've stopped carrying the hearty healthy Wholesome Harvest Baking Co everything bagels. In their place is a feeble substitute ("bakery fresh goodness") artificially-flavored more-fattening product, which doesn't work for my digestive system. :(

It sucks having to depend upon private, for-profit (heartless, soulless, mammon-worshiping) corporations to care about anything other than buying low and selling high...

PS: gee, I sure hope I, too, do not get mislabeled -- (see 2-day-old comment) by "[Not] Retarded" -- as an "illiterate, half-baked narcissist".

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Lois - 20 d ago

1

RE: Your ClickList Error

With ClickList being new to our area, I decided to try this service. As a senior citizen, I believe this service would be great for our area. Since Algonac/Clay Twp, Michigan has a high rate of Senior Citizens, I figure your company would staff it properly as you really want to get it off the ground and running successfully. What a big mistake!

It is in my understanding, that my list arrives at a computer, then someone has to print it out. Then it is taken to the area where they marshal it; and the order is picked, packed, and made ready for pick up.

Great idea, provided that you have the proper staffing to complete it. However, this store appears to be running short staffed consistently, which makes putting together the orders and delivering them to our car(s) on a timely basis difficult. Management evidently does not have enough hours budgeted to schedule adequate people per shift, as well as sufficient people to cover when someone "calls off."

Tonight, (Friday, 9/27/18) there was one person doing all the work, with only a supervisor picking up the slack, because of a "call in" and not being able to get another employee to come in as back up. Therefore, even though I put my order in at 3:00 p.m., I was unable to pick up my groceries until after 8:00 pm (with my reserved time as 7-8pm). First reason, the computer happened to be down. Second reason, they could not find all the required food products I ordered.

I have heard rumors that not enough of the general public are using "Click List" and that this store might not continue to offer this service. Well, how about giving them a larger budget to get this thing off the ground by hiring more staff? How about making sure that the shelves are stocked on a timely basis so that not so many items are unavailable? I will try Click List again, but if this is the quality of service you expect to be giving the consumers, then it is doubtful that "Click List" will be successful at this store.

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Not Retarded - 20 d 18 h ago

5

These reviews are fucking hilarious. Every single one of these commenters are illiterate, half-baked narcissists. You people have no idea how business works. Customer service employees don't need to wipe your ass on command to be considered decent at their job. Do something with your lives that doesn't involve you having an aneurysm if your favorite lube happened to be out of stock.

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Need better customer service - 22 d ago

0

Greetings to all, I hope this message finds you well. I have been a long time Kroger customer for over 30 years between three different states. I am that customer that loves writing letters or emails rewarding good product review or exceptional customer service. That's why it saddens me to have to write this email. On yesterday, September 28, I made the dreaded task of I'm going to your 2685 Metropolitan Parkway Atl, 30315 stores, #364 (not sure of store number), because the Walmart was crowded and I figure that the Kroger's would be empty and I can get in and out since I wasn't feeling well. You see the Kroger stores at 3030 Headland Drive, 3465 Cascade Road Atl, 800 Glenwood Avenue, absolutely love. From your Cashiers your pharmacists and definitely your store managers. They're very personable and always helpful. Unfortunately, these stores are not close to my home. I have spent 30 years running big box retail stores as a store manager or an area manager so I do understand customer service and what it takes to build long-term relationships with your community. These stores exemplify the meaning of being a positive part of your community. Unfortunately, that does not apply to your Metropolitan Avenue store. You think with the Walmart right down the street less than a quarter of a mile away you would get better customer service at this location. This store has been the conversation at many HOA, NUP meetings., on this particular day, as stated before, I needed a few things I just saw that you had a new brand of chips on sale for a $1.39 so I grabbed two bags. When I get to the register, Shawnet, cashier rang me up and I explained that they were on sale she said no they're not they're $2.49. I go back take a picture of the items. She then explains that Kroger policy is that you can have any sign on a product and if it's wrong you do not have to honor it. I explain that that's against FTC law and I'm sure they would be happy to hear. (I did an internship with the FTC) Not wanting to make a big deal of this I ask to speak to a store manager because at this point it is the principle of the matter and not the $1.10 difference. She called someone I couldn't hear what she was saying because she was speaking low on the phone and a young man by the name of Rolli, proceeded to explain the same policy that Kroger has of not honoring incorrect prices on product. I showed him the picture to show that it was not one or two items out of place it was a whole display in the middle of the floor( I didn't think he was a store manager because his name tag was different as you will see in the picture.) , he explained that it was the wrong sign on the product and they were not honoring it. So I asked to speak to the assistant store manager or the actual store manager. He did call James and his name badge reflected that he was an assistant store manager. But in the meantime I took a picture of his name tag so I can remember it he became belligerent and I rated me stating that I had no right to take a picture of him without his permission. I tried to explain to him that unless I sell the picture or make a profit from it then he would be correct but I do have the right to take a picture of him and besides I did not take a picture of his face it was ever his name badge and his chin. Let me start by saying James was the epitome of what a store manager should be. And at this point, I just decided to call your corporate office in Decatur to try to fix the situation because of me. Mr. Rolli was livid and speaking very loudly and with a rude tone to me. James decided to move me to a different area to kind of diffuse the situation while I had one of your customer complaint associates on speakerphone. I explained the situation to her and she felt like they should have honored their thing and insisted that they do and of course James, explain that he was going to do so immediately. While I was speaking with the young lady I forget her name I did say to her I would like to apologize to Rolli for us getting off to a wrong start, she heard him continue to be rude to me and say that I had no right of taking a picture to him and that I can't take any pictures inside a Kroger store and the young lady explain that that's not your policy . and I explained again that I was just taking a picture of his name tag cause, I didn't have a pen and he stormed off. she even apologizes for his rude tone and behavior to me. The reason I'm writing this letter is that this is the norm for this store the rude attitudes the nonchalant about customer service or lack thereof needs to cease. I understand that this has been a troubled area in the past but the demographic is changing and I am a part of that demographic of change and we insist on good customer service the other stores that I mentioned easily provide. this store seems to have a major problem with it. Even the Wayfield on Main Street in College Park has made some adjustment because of the democratic changes and one of the managers Anne, explain to me today that they're going to be caring more healthier items and organic foods to meet the new changes in our community

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Ron Dix - 23 d 11 m ago

0

I retired from Kroger with 36 yrs of good service. In early days i got stock in Kroger Co..When i got a quarterly interest check , i went to my Kroger store - Bellerive plaza Nicholasville, Ky..The person working office had never seen one. They held check under lights, looked at water mark but said the color of check looked funny. I was asked where i got it( how about in the mail from Kroger Co.) whats it was for...this person called another and on and on it went..by the time a Manager could be found i was out front door helping my disable wife load our groceries in car...The big check $10 dollars...

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Anonymous - 23 d ago

4

Please put a Kroger in San Antonio, TX. I am so sick of Walmart and HEB. We need some where new to shop. Especially on the far west side. We are booming at this end and would like some thing new. I miss shopping with ya'll.

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