I scheduled an appointment to take my car in for service on a recall. My appt. was 7 am. My service advisor told me my car would be ready around noon. The shuttle service dropped myself and 3 other people off at our respective destinations. In the 1:00 hour I started calling because I hadn't heard from anyone. When I was able to get in touch with my service advisor she was unaware of the status on my car and said she needed to locate the technician. Finally I heard from her and she let me know my car would be done before 5.
At 4pm she confirmed the shuttle driver would return prior to 5 to pick me. She said he would be picking up the same people he dropped off in the a.m.
At 4:47 I called again to ask the status of the shuttle she said she would check and call me back. Of course she did not. I was dropped off at the location by a co-worker, and how shocking to find the other riders he dropped off in the a.m. already there to pick up their vehicles. The shuttle driver called me at 5:36 pm to ask if I needed to be picked up. Really!!!! if you had 4 people scheduled for pick up, how did you manage to not call one person until after 5?
I attempted to speak with my service advisor before I left the location to ask about the tire rotation that was not listed on my receipt. She was on a call, and though she acknowledged my presence in the 5-10 minutes I waited she never finished her call or even attempted to contact me after I left.
This was my first time using this location and obviously my last. The communication and customer service was definitely not what you expect to receive as a paying customer.
I had a scheduled appointment that took an entire day!!! That is unacceptable.
I took my truck inform a recall on the lift gate and to have a bolt replace . they call me the same day and said my truck waa fixed. Bill was over 700 dollars. I got my truck on my off day and it cut off on me on tge way home I call landers the next day and told them of my issues. The light kept staying on and was beeping that tge lift gate waa open. It wouldn't lock . had another mechanic to cone look at it and was told I had no dip stick in it it had been remove and no oil was in my car. He told me to take it back to landers Buick. I had the truck taken back there and was told it would be around 150 for them to even look at my truck after I explain to them what wasnt fixed. The recall on the lift gate and that they had left my oil stick out and no fluids was in my truck. I was highly upset andgo therethere again. How could you charge me to look at a problem you shoukda fix. My lift gate still want shut and still the light stays on inside my truck