Went to Slumberland in September 2019 to purchase furniture ( Lazy Boy Couch and Recliner). My experience in store was not what I expected and when I was told it would take 8-12 weeks to get the furniture I was a little hesitate however I still ordered it from Angie as she would confirm she would follow up on any updates on the product. The problem I had was NO updates and when the furniture came 12 weeks later my only option to deliver it to Lennox was on a Saturday ( which was not mentioned once during our purchase). Finally got the furniture on November 30th and not within a week our recliner stopped working, we called your store and it took forever to return our calls, so my husband went into the store. They were going to send a tech out and we waited another week for that. Finally a tech came and he never seen the issue or buttons on the recliner before and told us we got the wrong chair, he would order the part and then call, and here we are still waiting for a call, what is the next step, etc. In the mean time our couch right end does not want to work when you try to put the chair in the decline! Really, I paid over 3,000 for both products, had to wait 12+ weeks to finally get it and now less than a few months I am having issue with the product!!! I can see why you sucker your customers into the extended warranty when you are selling JUNK! It is really sad that when I call the store I get the run around and then NO ONE calls back!! I will never use your company ever and I will definitely make sure everyone is aware of the junk that I purchased on social media. This is ridiculous that you have sales reps that only care about how much they sell and can't take care of the customer! She is the worst, she doesn't follow up and doesn't tell you the correct facts just wants to sell you the product and then your out on your own. I am so glad I went an purchased Lazy Boy that I was guaranteed that I would not have an single issues and here we are today. I left a message with your services manager AGAIN and can't wait to see what bull*** they tell me now.
All I wanted was to have furniture that was going to last, I guess next time I will go to Furniture Mart at least they followed up and was happy to express all the options, delivery chooses and wanted us to remain a customer. They got my business to re-carpet my entire house and I have never had any issues ( which I just had my new floor and carpet the same time I ordered the furniture). You can call my husband at (hidden) if you really care, however I don't have anything nice to say to you or about your company so I will not reach out anymore.
I should not have to beg for your company to provide the services you claim you give on your website and commercials. This is the worst experience ever it's like purchasing a car and the sales rep did not care they sold you a lemon when they knew it was a lemon in the beginning.
Your company sucks and your furniture is terrible and for Lazy Boy I would not custom anything from them ever again, have to wait 12+ weeks for lemon furniture!
^^similar experience. Never again.
Bought Mckenzie sofa chair and 2 feet damaged. Called comfort care and new feet ordered. Also informed the upgraded chair cushion very soft and my body tilts when I lean little. I had this same model chair 15 years and never had a 'cushion' problem. They sent a technician to check cushion and feet. He stated everything about cushion was 'in order.' I continued to tell comfort care not satisfied with seat cushion and replacement cushion no better. Talked to store manager who sat on my cushion and agreed--then she retired. New manager, Charlie had to deal with this and I returned with replacement cushion and he agreed cushion not comfortable. Many problems with technician appts--late or no show. I was told I could return chair for store credit and I stated I have lost confidence in La-Z-Boy products. For cash back: I was told 30% restocking fee! Customer Service corporate please contact me. Martha K. (hidden)
No satisfaction from Cory in the Grand Junction Lazy Boy store. Send pictures of wear that proves the leather was not up to par. It's a shame too as we only buy Lazy Boy furniture. Sadly I will take my three year old recliner to Luft Up. I don't like tears in my furniture.
I just called with a question on a power recliner that I've purchased within the year....it quit working and smells electric hot! The person I spoke with at headquarters was rude! Sorry I can not help. We are going to get another recliner and it will NOT be a lazy boy!
Sun - 459 ms ago
I would call an attorney and have them write a letter I have this service with a firm and to me it is worth the $25.00 a month because seems like everyone takes advantage of people today. (Also you may cancel at anytime) Once they receive a letter from an attorney, you will most likely receive prompt handling of your case
I have a La Z Boy chair and requested a cord and it took 3 long phone calls to get a price of $170.00
We purchased a recliner sofa and two end tables in September of 2019. The saleslady who worked out of the Warwick, Rhode Island store said that the sofa was in stock and we would have it in 10 days. The end tables were not in stock and probably be about a month which we were ok with. The sofa never arrived 10 days later because now she said it was on back order. The words back order were never stated when we made the original purchase. So 6 weeks later the sofa and both end tables arrived. One of the end tables had a broken right front leg. We rejected it and called the sales lady and she went ahead and ordered another which took another 2 weeks to be delivered. When the delivery person unboxed it, it was the exact same one we rejected the 1st time with the broken right front leg. They had put the same broken one back on the shelf. Once again I called the sales lady and she went ahead and ordered another one. That brings us to today, 3 weeks later. It was supposed to have been delivered today Dec. 7th. I get a call from a different person from the North Attleboro Massachusetts store saying that the table they were going deliver today had some damage on it so they will reorder another one. I'm willing to bet it is the same table with the broken right front leg. This is the 3rd take and they still haven't got it right. We have 2 years to pay for this stuff with no interest. Normally I would pay it off in 3 to 4 months. Not this time. I will go the distance and I now hope that the table never comes in so I won't have to pay for it at all. These people are without a doubt among the stupidest people I've ever dealt with. This is just one of many American companies that have gone down the tubes which is why most people buy Toyota's and not General Motors garbage. Keep up the good work Lazy Boy. You fit right in with the best of the worst. Congratulations.
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I would call an attorney and have them write a letter I have this service with a firm and to me it is worth the $25.00 a month because seems like everyone takes advantage of people today. (Also you may cancel at anytime) Once they receive a letter from an attorney, you will most likely receive prompt handling of your case. Also write a letter saying you no longer want the table because obviously they are defective. You have the right to cancel because they have not held up their end of the bargain. Or you can have the attorney write that in the letter that they send out. I'd make them take back the other table as well
I have a La Z Boy chair and requested a cord and it took 3 long phone calls to get a price of $170.00 I am not the original owner and the chair is 2018 in the showroom for 1699.00
Went with my 84 year old Mother in October, 2019 to just "look" at power lift chairs in Owings Mills, MD. They had a sale going on and after talking with the saleslady, she calculated how much a chair would cost and told us the total price, plus delivery and we decided it was a good deal and my Mother purchased the chair, paying in full at that time. She wanted a "non-stock" color, so we were told it would take 6-8 weeks to make and deliver. She called today and tried to get the delivery set up and the Manager told her not until the $600 balance was paid. Wait....she paid in full at the time of the purchase.....he told her that the sale price she paid was incorrect and she owed $600 additional dollars. She told him that if that was the case, she wanted a refund. He told her she would have to pay a "re-stocking fee". She told him no to that and she hung up. I just called and talked with Max (the Manager) and he told me the same thing. I told him that at the time of the sale the saleslady used her calculator and told us the purchase price. We then went to the back of the store with her (apparently this was a new Salesperson) for about 45 minutes while she went over the numbers with her superior, made sure all was in order, then had my Mother use her credit card and signed on the dotted line. The manager MAX told me: "Oh, I see what you're trying to do....you knew what the real price was and you're trying to take advantage of us"....Um, no, I really had no idea the original price of the chair, only knew what the sale price was that was quoted to us. He continued along the same lines, telling me that I knew the math and was trying to get something for nothing. HOW RUDE! He asked me what he wanted me to do, I told him we wanted the chair for the price we were quoted. He said the price was "kicked out" of the computer that night of the sale....but we were never notified there was a mistake. If a company makes a mistake, I've always assumed it was their problem, not mine. Finally told him we just wanted the credit card credited for the FULL AMOUNT, that as it was their mistake, we were not paying any restocking fee. He finally agreed. I'm wondering if this is their "MO" ....trying to bully the elderly into paying restocking fees because they don't know how to speak up. NEVER AGAIN LAZY BOY, and I will tell everyone I know not to buy from you.
If you still have the paperwork you could definitely take them to small claims court. You would have a case that's for sure. But who has time for that these days? Better yet, you were lucky you didn't follow through with the transaction, the quality of their work is pathetic I will never buy anything from these scam artists. Yes they do take advantage of the elderly, those are the only people left who are buying their garbage and they're losing them too. I'm sorry your mom had to go through the hassle you are a great daughter for looking out for mom.
good for you! I'm tired of people taking advantage of the elderly!
At age 66, I've owned La-Z-Boys since I was 20. My wife bought me another one 3 months ago. Since then, I've had nothing but problems with the chair. $1,500 is no small amount for us. The company has refused to stand by their product. WARNING: If you're looking to buy a La-Z-Boy, don't expect the company to care about you as a customer. I was told by a lady at Corporate that the problem wasn't with the chair, implying the problem has to be with me. Sadly, La-Z-Boy isn't the great company it used to be.BUYER BEWARE !
Poor service. Store manager in Owings Mills store changed the price of the furniture we were about to purchase while we were sitting on it! Then acted as if she didn't know the items were marked incorrectly.
We worked with a designer and sales person in Tucson Arizona.. Jimmy and Vern repeatedly told us that our room should be what we want and our room! We felt pressured into making our decision at the store with no time to take this home and discuss this major purchase. Before we scheduled the appointment that we felt we were rushed to schedule, we were told by Jimmy that this was her day off and she was sacrificing to come to meet us! This immediately and instantly made us feel rushed! We felt that Vera pressured us into sales of products that we did not intend to make! We told Vera and Jimmy when they were in our home what we wanted to keep and what we wanted to buy!! We were duped and Not told that our accessories were from other companies and Not Returnable!!!
My husband and I have been buying la-z boy recliners for many years and we just got new ones this year and the leather is already worn! We are upset and VERY disappointed in a company that we have trusted for years.
At one time la-z-boy was a great company, something drastically happened to the company. It may have been taken over by New owners who cut the quality of the work down. They are relying on the name La-Z-Boy to keep them in business. I bought a recliner ( leather ) paid $900 bucks and after one year the red color started fading and I called them because I took extra protection plan on the leather. The guy came and tried to tell me that was normal wear. Lol. Never again will I purchase anything from them and have told everyone I know to do the same. They're no good and should close their doors. Hopefully they will go out of business very soon. Tell everyone you know to keep away from La-Z-Boy.
I agree!!! I ordered sofa/chair duo & the sofa was defective with springs coming up your bottom & the chair was not from the same fabric & this was supposed to be a special order. This company does not own up to their bad quality & needs to be shut down & closed for good!!!!!! I will tell everyone who wants to here about the bad service & defective products sold to me. La-Z-Boy want to put the blame on you for complaining!!!
I bought two recliners from Santa Rosa lazy boy store. One recliner was wonderful but the other was put together very badly. I paid 1300 for it and had a repairman out twice. He didnt fix any of the problems just said because of the fires in N.Calif they were trying to meet demand so it was ok
Read the REVIEWS,,,,, they all say the same thing TRUTH
After seeing the corporate reviews I feel hopeless. I have been waiting on my dining room suite, which I paid for in FULL, for over 5 months. We can NOT express strongly enough to NEVER purchase a single product from this company. LA-Z-Boy Allen, Texas store left my family without a place to eat our daily meals. Thanksgiving, Christmas holidays were horrible. We've been eating Sunday dinners on the outside patio. We've been promised delivery before Thanksgiving, then before Christmas, then January. It is January 2 and Sherian Campo won't even bother to answer our email. We should've already been notified of a delivery date yet once again this company won't even bother to contact us when issues arise. READ THE CEO RESPONSE BELOW. THE ONLY THING THAT MEANS ANYTHING TO HIM IS "MONEY.....REGARDLESS OF WHAT HE HAS TO DO TO GET IT." WOW!!!!!
Worst customer service EVER and absolutely no help in getting a new chair since the one they brought us was damaged, we were told that they would get it one a truck when they could bit for now all the trucks were full we called customer service they said they would look into it a call back, once again nothing.
After purchasing extended protection for my recliner and attempted to file a claim I was told it was covered but it would cost me $900.
This matter I will take up legally and I'm very sure the $900 will be nothing compared to the bad press you will get.
I just want to express my frustration with my recliner. It has not given me any pleasure as it is a mess. Springs are protruding from the back it makes a loud noise each time we recline or push the lever down to get off . This was certainly not worth the 600.00 dollars we spent on it . I don't expect I will get a reply but at least I've aired my frustration to you about this piece.