After almost a year of trying to resolve our problem with our purchase of a couch. Customer Service gave us their final recommendation. Buy a shaver and keep shaving your pilling couch... it should eventually stop. I wonder if the president of La-Z-Boy would purchase a couch and a shaver to "shave" his couch. Now we have a couch that looks worn and shabby and it's only a year old. The lack of customer service is unbelievable, their warranty is a joke.