Information, reviews and public commentary for US companies

 

LA-Z-Boy

Rating
0.493562
Web
www.la-z-boy.com
Address
PO Box 578
Siloam Springs, AR
72761-0578
County
Benton
Contact
Don Butcher
Role
President
Phone
(479) 524-6491
Fax
(479) 524-9464
Annual Sales Est
$104,000,000
Employees
500
SIC Code
2599
General profile image

Jeff - 65 d ago

5

I hate to see the negative posts about lazyboy products. It is unfair to blame a company for issues not in its control. I sit in a lazy boy recliner everyday. My grandfather sat in it every day. That's right the same chair. He bought it new over fifty years ago and it is still working perfectly. Not only that it looks new to this day. Why? Because it is a product of exceptional quality. My family is large. I have 26 cousins from nine aunts and uncles all of whom have one or more lazyboy products. They are all happy with their purchases. I can't tell you how proud I am to come home and sit in the chair my grandfather held and rocked me in as an infant. It's like part of the family. Over fifty years old and sti'll looks new. Fifty to a hundred or more lazyboy purchases in my family alone with no issues.way to go lazyboy. If you want pictures or to show a fifty two year old lazyboy recliner just email me your welcome to use mine but I want it back lol.

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D West - 62 d ago

1

ARE you suggesting that, if someone sits in a chair and the frame breaks, damaging fabric in the process, it is the Customer's fault ?

ARE you suggesting that, but purchasing extended warranty on multiple furniture items only to find out that there was fine print about not covering the most obvious of potential issues - the furniture breaking - it is the Customer's fault ?

Seriously, man, is this what you are suggesting ?

Do you work for La-Z-Boy ?

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streeves - 53 d 20 h ago

0

How long have you worked for Lazy boy! This might be an impressive post if they only sold a couple chairs over the years or if this was the 1970's. Bottom line they do not value their customers or their concerns. If so, it would not be so difficult to speak to someone or such a monumental task to get an issue resolved. Unfortunately legal action is the only recourse for holding them accountable and sadly most folks aren't in a financial position to go that route and they know it! Get out of your antique Lazy Boy and come into the 21st century!

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Debbie - 41 d 15 h ago

1

Hi, Jeff,

I've noticed that quality had steadily declined over the years. I'm not surprised a chair that was purchased 50 years ago is still functioning well, and is of exceptional quality. I'm just starting out in my complaint process with La-Z-Boy. As far as the rest of your family, I would say they've been lucky, based on what I'm reading here and what has happened to my 14-month-old love seat. The General Manager just told me he doesn't believe what I told me. Wish me luck.

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Liz - 22 d 32 s ago

0

Maybe 50 years ago La-z-boy made quality products ... they DO NOT today! They use the cheapest materials ... chipboard for the frame instead of real wood is totally unacceptable. The frame on my motorized loveseat broke (snapped in half) right where the back is attached (and obviously is meant to move repeatedly). They made a name for themselves by having quality products in the past but they no longer stand behind the crap their making today!

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Anonymous - 16 d 16 h ago

1

Boo How

QC needs to do a better JOB.

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Sharon Harper - 3 d 10 m ago

0

Did you ever try to return any piece of furniture you purchased? Yes the products my be high quality, but the customer service afterwards is horrible!

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Sharon Harper - 1 d 14 h ago

0

I bet the customer service was much better 50 years ago when your chair was purchased! It sucks now!

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Mike - 1 h 43 m ago

0

I had a Lazy Boy for 14 years and loved it, When we moved we gave it away, When I became disabled I went back to one because of thee comfort and quality, After less than 2 years the cushion gave up the ghost. After killing my back another year sitting in it I bought another one and moved the now less than 3 year old one to the side. That one lasted less than 2 years before the foan started to give way. I went back and got another but with the new great long lasting foam. and a year and a half later it started to give way. I contacted the store and got stupidity. I contacted the corp office and was told the new foam was discontinued I guess for quality reasons. They said they would replace it. I asked about the foam in the back and was told that that was not covered. I paid the $125, for the foam and the guy cane ad installed it and now it is totally not usable. And I gad a customer complaint number over a year ago and still have not been contacted. So they suck and I sit in a zero gravity lawn chair now, Not comfortable but better than any of the 3 Lazy Boys i have in my house, They suck, And yes I am 220 lbs with a bad back but I wish I could get their reclining mechanism in another brand but it is patented by them. Again They Suck.

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Anonymous - 1 d 16 h ago

i will never buy any more lazy boy furniture nor visit any store, brooke shiels showed her ass on murpy brown, showed her displeasure of trump as president, me and many others are saying this i hope someone up high sees this

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Anonymous - 2 d 18 h ago

5

OMar and Alfredo earn 10 today

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RLaird - 3 d ago

1

Guys, comfortable, however, only a one year warrantee on the recliner? Really, especially when the springs don't hold up. Then told by the store, even though the recliner is 2 years old in a household with no kids the chair is under warrantee for springs only, but customer has to pay for parts and labor? Really? Customer service needs a review, also, what happened to standing behind your products? Would like a response please, paying near $200.00 for a failing spring in a chair i paid near $1000.00 for.

May be my last purchase of a Lazy Boy product, will find a company that is willing to stand up for its products when they fail.

Sincerely,

Ronald J Laird

(hidden)

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Anonymous - 20 d ago

I purchase 2 love seats and a 10 by 12 area rug. via Labor Day Sale on Sept 3, 2018

The furniture and rug were delivered Oct 23, 2018. The Loveseats are great/ no issues

BUT the rug is abominable.. The delivery men moved so quickly bringing everything in and they were out in about 15 minutes..

When they left I was horrified . THIS WAS NOT THE RUG that one would expect from the swatch that was provided.

I made my decision re: the rug solely based on a swatch that was about

12" by 12" (and took photo.)

The swatch was similar to an artist's palette in design and the colors ware primarily shades of blue, dark green , tiny bits of white and grey and specks of gold..

The rug in my living room is a huge area of white and yellow and grey. which amounts to 2/3 the total area of the rug. Truthfully the rug resembles mostly dog barf and spilled bleach!.

I phoned the store within the hour to request refund and removal of the rug. The woman who answered told me the manager was away but would phone me on Saturday ( 2 days hence). The manager did phone and stated I received what I ordered. I offered to send photos but he declined. A few minutes later the design manager , Erena, Barabosa requested photos which i sent immediately.

Despite the gross differences between the swatch and my actual rug, she stated that the rug was what I ordered because" all the colors in the swatch are present on the rug"

I explained that 2/3 of the rug does NOT resemble the swatch, but she again stated the rug was what I ordered.. and nothing can be done.

If the rug had not cost $1569.99 I would just hire someone to cut it up and send to trash bin. but I am a 75 year old retired nurse and I deserve full refundf and and removal of the rug. All of the employees of your Rockville store need reprimand . Their service has been totally dishonest. I have so far only complained only on YELP, but I am willing to do what is necessary for this to be remedied. KJPataky

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Sharon Harper - 3 d 22 h ago

0

I had a similar experience with a recliner I bought. They are nice in the showroom, but totally dismissive and uncooperative after the sale! They even wanted me to pay a $350 Restocking Fee to return the $1400 chair I bought.!!! This company needs to teach better customer service to their employees!!! But this attitude must flow down from the top, since it seem pervasive throughout the country from what I can tell from the comments here.

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Sharon Harper - 3 d 5 m ago

0

I have had a very bad experience with La-Z-Boy here in Hoover, AL. I sat in every recliner in their showroom before carefully selecting the chair I bought. But they didn't have it in stock, so I was forced to "special order" it. After waiting 4-1/2 weeks for my chair to be delivered, the chair I got did not sit anything like the chair in the store. It seemed overstuffed, and the electrical mechanism does not allow the chair to recline very far back at all, so it is useless for taking a nap, and the positions are uncomfortable. But the primary problem is the fabric protection coating the sales rep added to my order, without really consulting me. It is out gassing such a horrible odor of chemicals, I cannot even sit in the chair without becoming itchy, my eyes burning, and getting a headache. I called the sales rep, John White, back the next day to explain about these problems, but he told me I just needed to get used to the chair. i told him I would try. But after two days of trying to sit in the chair, I knew it was not the chair for me. But they refused to take the chair back because it was a "special order"! So I called the manager, Steve Findley. After two days, waiting for him to call me back, I called them back again. The sales rep said he had meant to call me back, but got busy. He said they would exchange the chair, but for a $350 RESTOCKING FEE!! Reallly?!?!?! They have not heard the last from me. I refuse to pay$1400 for a chair I cannot even stand to sit in. This is the worst company I have ever dealt with. What has happened to good ole Customer Service?. This is no way to do business. If the customer gets a product they are dissatisfied with, they should not be penalized for wanting to return it. I have had to cover the chair and sit it by a window, due to the noxious out gassing smell that is coming from it. I have a $1400 chair i cannot even sit in!

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Gary Cullins - 3 d 15 h ago

0

My wife has a medical condition that caused her to have trouble with operating the recliner we purchased and we returned it to the store in Fresno ca. With no problem the sales lady advised use to purchase a power recliner she sat in one that rocks witch she didn't like but liked the way it felt and the sale lady said they can make it in power the day we picked it up the foot hangs down about 2inches causing her feet to hert we called immediately and after several callls warranty rep was out in about 3wks the chair he says is working fine we tried exchange the store manager said it was special order and they can't do anything about it now no call back your on your own wrost company that I have ever delt with!!!!!!!

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Sharon Harper - 3 d 15 m ago

0

I have had a very bad experience with La-Z-Boy here in Hoover, AL. I sat in every recliner in their showroom before carefully selecting the chair I bought. But they didn't have it in stock, so I was forced to "special order" it. After waiting 4-1/2 weeks for my chair to be delivered, the chair I got did not sit anything like the chair in the store. It seemed overstuffed, and the electrical mechanism does not allow the chair to recline very far back at all, so it is useless for taking a nap, and the positions are uncomfortable. But the primary problem is the fabric protection coating the sales rep added to my order, without really consulting me. It is out gassing such a horrible odor of chemicals, I cannot even sit in the chair without becoming itchy, my eyes burning, and getting a headache. I called the sales rep, John White, back the next day to explain about these problems, but he told me I just needed to get used to the chair. i told him I would try. But after two days of trying to sit in the chair, I knew it was not the chair for me. But they refused to take the chair back because it was a "special order"! So I called the manager, Steve Findley. After two days, waiting for him to call me back, I called them back again. The sales rep said he had meant to call me back, but got busy. He said they would exchange the chair, but for a $350 RESTOCKING FEE!! Reallly?!?!?! They have not heard the last from me. I refuse to pay$1400 for a chair I cannot even stand to sit in. This is the worst company I have ever dealt with. What has happened to good ole Customer Service?. These two men have been very rude to me, and this is no way to do business.

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Anonymous - 5 d ago

4

I recently purchased a sofa and loveseat, the sofa was available but the loveseat will not be here for eight to ten weeks. That seems like along time, do you make the whole loveseat from scratch? My two items are paid in full.

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D.Maas - 6 d ago

5

looking for the material that i had ordered 20 years ago on my lazyboy couch is there some way to track it down

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I have been attempting to place a claim for 3 days. No one answers and i leave voice messages and no one calls. Poir customer service and no one will help - 7 d 24 s ago

1

Do not pur

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Lanita K. Colbert - 7 d 14 h ago

0

This is not a review, but a call for help to resolve a complaint that now has come a issue. Mary Brooks ( Mother) Lanita Brooks Colbert ( Daughter Case. No 414907 Duration: 1 month, and still no resolution. Dear Mr. Butcher: I told your customer service staff persons, that unless we got a resolution for my 92 year old mother's case concerning her purchase of her 4th lazy boy recliner, I will be contacting the home office today. Case No 414907 Bobby ( no last name) state that someone would call to take care of the problem today. No calls. Now I am writing to you before I contact other agencies and outlets She (I, Lanita Colbert, her daughter per her request) purchased online the same style recliner that she always liked and enjoy all these years. She is 92 years. She has purchased 4 Recliners. Delivery went great. Thanks. After a week of using the chair, when she would attempt to rise the total chair would tilt forward and fall on her. She has not sat in the chair again out of fear of breaking bones or injuring herself. She called your customer service department. Spoke with Bobby: Told any faulty product must be return within 3 days of receipt, however, they would see what can be done. Gave her a case Number. Nothing. She called back. New rep Nicole. We must get a store manager that would be willing to take back the chair and let her select a new chair. ( Note: The store that I purchased the chair from online was 6003 Kingstown Village, Alexandria VA , but placed the order with a staff person on the phone at the Kingstown location). Nicole promised to call back by Friday, November 9th. No call.Nothing. Now, she is upset and worry, so she tell me what is happening to her case. I call 11/12/18. Spoke to Bobby. Booby stated that the decisions is not his, but promised that the power to be would call me back today 11/12/18. Nothing. 6:10 EST. So, I am writing to you. Will this be ignore too? I hope not. I will call again on 11/13/18. After that I will be taken action. Thank you in advance to your prompt response to my call for help. Best Regards, Lanita K. Brooks Colbert (hidden) (hidden)

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Pam - 8 d 31 s ago

1

Ok This is a complaint about sales practices. Yesterday I went to my Reno Nevada store and purchased over $9000 of living room furniture. I was initially favorably impressed with the saleswoman's expertise and low pressure sales techniques. As I am leaving I am handed my sales receipt pages and a fabric care kit. It was just handed to me. My daughter-in-law and I both thought it was a lovely maybe holiday campaign give away to people who purchase.

I get home and go over my receipt. I find a $40 charge for this kit! I never asked for this nor did they offer it to me to buy. Sort of like Wells Fargo underhanded sales practices. This alone is causing me to cancel my entire order.

After reading these reviews I dodged a bullet here. I am so sorry because I loved the material I had chosen.

Also, Ashley Furniture will match their on-line pricing but apparently they do not. Three of my items were simple straight forward purchases and they charged me more then on-line.

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Michele D - 12 d 20 h ago

0

Purchased two la-z-boy swivel recliners...so sorry I didn't check the "online" complaints..As others complained, my chairs move all over the floor scratching it. Upon inspecting them I so no protection, like felt pads. I complained to manufacturer to be told to buy a rug. No satisfaction...they now want me to replace the old swivel docs with the exact new ones, still no protection on bottom. They will not address my brand new scratched floors. I have put on "under rug" rubber mats. Does the trick but I had to do this not them, plus my floors are still scratched. This is the first and last time I will buy anything la-z-boy !

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Anonymous - 16 d 16 h ago

1

Your Marketing Manager we'll be old before he knows it. Then he will have to deal with the same thing we're all dealing with these marketing HARD CARDSTOCK MAILERS. Please stop the hard cardstock mailers we hate them.

I was going to buy a new Lazy Boy recliner but when that flyer fell on the floor and I almost fell I said done not doing it they're not getting my money they almost caused me to have an accident.

We all got old and need the younger to understand.

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Jerry Smith - 17 d 19 h ago

0

OK.. called the (hidden) number, and it never gets to an operator or a voicemail. I bout a LA-Z-Boy recliner and love seat total over $2,300. The recliner is junk! It is too light for anyone to sit in. I am only about 200 pounds, and if I go back to fast it tips over and hit the wall. I know if a larger person sits in it it will tip over. It's flimsy and simply is not good quality. Went back to where I bought it (North Attleboro) and was told they could not do anything. I am happy to take the 30% re-stock fee and was going to purchase another, automatic recliner. They said 'too bad'. So I am going to put the junk recliner on the curb with a free sign on it.. It even has the scotch guard on it...

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