Information, reviews and public commentary for US companies

 

LA-Z-Boy

Rating
0.49375
Web
www.la-z-boy.com
Address
PO Box 578
Siloam Springs, AR
72761-0578
County
Benton
Contact
Don Butcher
Role
President
Phone
(479) 524-6491
Fax
(479) 524-9464
Annual Sales Est
$104,000,000
Employees
500
SIC Code
2599
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Clifford - 1 d 1 h ago

0

I purchased lazy boy couch from evergreen furniture in michigan city in i feel the couch i purchased was not the same couch that was in the store. The cushions were crumbled they replaced core and it did same thing. Terri le service and product. Never get lazy boy again. Nor shop evergreen furniture. Again.

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Sue Jensen - 1 d 5 h ago

0

Two more days and no response from either the Gurnee store or corporate office.

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Sue Jensen - 3 d 4 h ago

1

I have tried to schedule a delivery for some furniture I ordered for 3 days with no call back. The message says they are eager to serve us, huh. I don't even know where to turn. I have place a substantial down payment on the sofa and recliner. I

This is absolutely rediculous. The worst customer ever.

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Ray C - 16 d 4 h ago

0

I purchased a Redwood Power Reclina-Rocker Recliner and it was delivered in March 2020. The recliner started to malfunction almost immediately. The recliner has been pushed in a corner and unusable every since.

I call the service department and spoke with the Metro Atlanta service manager about the problems I was having with the recliner. I sent his pictures also but have been giving the runaround every since. The fact that the recliner is unusable doesn't seem to matter with the service manager.

I contacted him today, May 21, 2020, he stated that la-z-boy do not provide repair service in the county I live in on a regular basis and he will schedule service on my recliner when he can but cannot give me a date. This is the fourth time I have been in contact with this Metro Atlanta service manager. It's puzzling to understand why la-z-boy do not provide more frequent service in my county. However, they have a la-z-boy store/showroom, where I purchased this recliner, approximately 20 miles from my home.

It is so sad and unfair that this is the kind of customer service I'm receiving from la-z-boy repair service on my newly purchased recliner, which I paid $2,090. The recliner has been pushed away in a corner every since March 2020 and I have no idea if and when it will be repaired.

I guess it's my mistake for trusting la-z-boy again. I purchased a recliner from la-z-boy in 2013 and I had some problems with it but for the most part it served it purpose until late 2019. This is when I replaced it with the redwood recliner.

Now that I recall, the la-z-boy service repair department was problematic when I requested service on that recliner. I took the recliner all the way to la-z-boy repair department in Buford, GA for service and as soon as I got home, the chair malfunctioned again and a la-z-boy repairman had to come to my home to correct the issues that wasn't done during my visit to their repair department.

FOOL ME ONCE, SHAME ON YOU, FOOL ME TWICE, SHAME ON ME. I have learned my lesson the hard way. It was costly though.

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Cochran - 18 d 18 h ago

0

We paid over $7000 for 2 Greyson Power recliners upholstered in premium full grain leather. They were delivered the end of December 2019. We noticed that something was very different about the chairs. Two weeks after delivery we returned to the showroom and sat in the chair we thought we had purchased. My feet touched the floor sitting naturally in the showroom model. My feet dangle 5-6 inches off the floor in both chairs we have in our home. We called Customer Service about January 17th, 2020. A technician came to our home February 17th, 2020 and took some pictures. His feet dangled off the floor as well. He returned on March 17th to take measurements. On May 12th we received a call from Customer Service saying the chairs were made to specification. We were told that we were stuck with the chairs even though they were not representative of the chair we sat in at the showroom. We returned to the showroom on May 16th with pictures of how the chairs sat. I sat in the power recliner and my feet touched the floor. Ten feet away was a non-power version of the chair. I sat in it and my feet dangled 5-6 inches off of the floor. We were told by our salesperson if the regional Customer Service would not resolve the problem, to contact Corporate Customer Service. We have also tried to cancel the Leather Treatment and the Extended Warranty Contracts and were told we had already used the Extended Warranty because a technician came to measure the chairs. We do not believe that validating that we received the correct chairs is considered a Warranty Repair. We now have two very expensive chairs which we cannot sit in with apparently no recourse. We would just like a full refund. The chairs are brand new. We have purchased Lazy Boy several times in the past but will never purchase from them again.

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Kueper's - 22 d 2 h ago

0

To whom it may concern. My husband and I bought a what was a total leather couch with auto recliners on both sides. USB ports. Etc. after a few months, something was wrong with the auto controls on the left. Side. It took forever for someone to come out and when he did, he just carelessly supposedly put innONLY the control. Then to put the supposed leather back on was done very sloppy. Maybe two months later, the leather color was wearing off. We then had to wait a long time for them to come out. At this visit they only replace just the bottom. Since then both problems came back and now they want to charge us for the same problems they were suppose to have fixed. I would not recommend lazy boy anything. They will just rip you off! By the way we paid 3600. For this piece of crap. Jk

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GUS - 23 d 5 h ago

0

DON'T EVEN ENTER THEIR STORES. THEIR PRICES ARE OUTRAGEOUS WE WENT DURING A "SALE" AND THEIR FURNITURE LISTED ORIGINAL PRICE REDUCED TO A HIGHER PRICE THAN ROOMS TO GO. LA-Z-BOY HAS BEEN LIVING ON PAST REPUTATION AND ONCE YOU GIVE THEM YOUR MONEY OH WELL!

OUR CHILDREN BOUGHT US A $3000 TRIPOLI ELECTRONIC SOFA WITH TWO RECLINERS ONE AT EACH END. IT DID NOT LAST 3 YEARS. SHE PAID DEARLY FOR EVERY TYPE OF WARRANTY. HAD TO SEND PICTURES OF DETERIORATING FABRIC AND MOTOR STOPPED ON ONE SIDE ALTOGETHER. LONG STORY SHORT WE RECEIVED A STORE CREDIT. WENT DURING A SALE PICKED A LOVE SEAT AND A RECLINER FOR THE CREDIT !!!! IT TOOK 2 MONTHS TO RECEIVE THE FURNITURE. THEY CHARGED US A DELIVERY CHARGE AND WHEN WE TESTED THE RECLINER IT WAS BROKEN WE REFUSED TO ACCEPT. THIS HAPPENED WITH THE ADDITIONAL TWO RECLINERS THEY DELIVERED. I FINALLY DECIDED ENOUGH IS ENOUGH AND TOLD THEM TO TAKE IT OUT OF MY HOUSE AND REFUND OUR MONEY! THAT WAS ALMOST A MONTH AGO AND THEY DO NOT ANSWER MY EMAILS. i GUESS ITS TIME TO TAKE THEM TO COURT. STAY AWAY FROM THE MYRTLE BEACH STORE OR YOU WILL ENTER AT YOUR OWN RISK!!!!

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N/A - 33 d ago

5

Hi,

I wrote a review but since then I had a positive experience.

Customer service called me back and resolved my concern.

Keeping it real.

Thank you.

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Judy - 46 d 25 m ago

0

Very upset & disappointed with a recliner we purchased Jan 2019 for almost $1000. After 1 year and 1 month we noticed the color coming off the leather. Contacted Customer Service in Tucson, sent pictures and after 3 weeks never heard back. When we called we were told all they could do was give 25% off parts. Then called the main CS and waited another 3 weeks and were told the same. We currently had a leather La-z-boy recliner and had no problems. We cannot believe they do not stand behind their products> We will never buy from them again and will tell all our friends.

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Anonymous - 47 d 6 h ago

DO NOT BUY ANYTHING from Lazyboy

They have the worst of the worst customer service! It's unreal poor

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Scott flanders - 50 d ago

0

Worst service I have ever seen. The store delivered a chair that they made wrong. In the process the delivery company destroyed my entire yard with a big box truck. It took 3 months to get there subcontractor delivery to send someone to put dirt in the massive tire ruts. The dirt they brought was trash ridden. They never put down grass seed or straw.

I called them back and they said they would send someone to fix it. They never did. I had to clean it up myself.

Again I started calling about my chair. I told them I did not want final touch delivery on my property. They had destroyed my yard and I had to fix it.

They told me that was my only option. I told them it wasn't going to work for me. I was not going to give them the chance to damage my property again.

I offered them the option of me picking up the chair . They told me no. The delivery company they use or they would refund the money on the chair. I asked then how will you get the chair at my house that you left there. They said they would send final touch delivery to get it. I told them they are trespassed from my property.

So the only good option is for me to come pick it up. I was again told there delivery or nothing.

I will NEVER buy anything from them again. Nor will I ever tell anyone that they are a good company to buy from.. I can't believe they only have one source if delivery, and will not allow you to pick up your own furniture.

Horrible, horrible company

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Mmazur5@aol.com - 59 d ago

1

My wife and I purchased upwards of $27,000 of furniture when we retired to Az in 2016. Our bonded leather sectional couch ( $5000 ) had started to deteriorate at different areas, almost as if it was peeling off. We contacted and spoke to the store mgr in Glendale Az also corporate customer service. A repair person came out to inspect and said nothing could be done. The store mgr offer ent a small discount to purchase a new couch. Really ? We have no pets or children only my wife & I who are small people both weigh under 135#. We tried everything to no avail. I would hope this message would get to the CEO of Lazy boy. We unfortunately will never purchase or recommend Lazy boy to anyone again. That's unfortunate because Lazy boy is known for Quality furniture. Thanks for listening. Mick & Dorothy Mazur

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Anonymous - 59 d 22 m ago

The worst customer service EVER.

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Sincerely A customer that will never buy from lazy boy again nor reccomend - 61 d 7 m ago

0

(SPAM)

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Danita - 62 d 9 h ago

0

Just don't buy from LA-Z-Boy...horrible customer service in Tampa, Fl. Delivery service - worst ever. They say the delivery crew can't wear booties over their shoes due to OSHA rules. I am sure sneakers are not an authorized OSHA shoe. The products are not made properly. The Quality team is not checking the products to ensure they are made properly...goodbye will never use this Company.

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BCronin - 63 d 4 h ago

(SPAM)

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Cmc - 64 d 30 s ago

0

Your customer service stinks!! Tried to get thru several times. Finally got a live person and he hung up on me in the middle of the call. The call was made on April 3 @2:30 and it was supposed to be recorded - so you can check. Trying to get thru again - have a question about my bill!

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Leona Cooper - 70 d 6 h ago

0

I bought 2 recliners from your store in Kanata Ottawa nice chairs. I have one I cannot sit in due to off gasses. Your customer service told me to put the chairs outsid and use baking soda or try vinegar with water. Well I purchased the chairs in October now it's March and I still have the smell. I have asthma and back problems my dr. Recommended your company. I have posted on Facebook about my disappointment with the rexponseni have received.. I need you too fix this problem asap.

Thank you Leona Cooper

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Anonymous - 72 d 5 h ago

I understand that your stores remain open in Virginia when all others in the country are closed. The story is that it's because the governor didn't declare then as non essential. Really? I feel it totally irresponsible leaving the Virginia stores open and jeopardizing the health of your employees. I have purchased furniture at LA-Z-Boy in the past but will think twice about doing it again.

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Anonymous - 72 d 7 h ago

Is LZB still needing forklift drivers to unload flatbeds at the. Newton,ms plant?

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Vanessa - 72 d 11 h ago

1

(SPAM)

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Adrian Wood - 74 d 5 h ago

Hi

Adrian Wood again,

The technician did come.

Very diplomatic and courteous.

He did not know what to say, don't blame him.

We will await the response to his report.

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Adrian Wood - 74 d 6 h ago

0

(SPAM)

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Ida Garcia - 75 d ago

2

I purchased furniture at lazy boy in January 2020, 2 months later one of the power recliners backing started to sag, I called the store and spoke to the manager then went into the store. He refused to take the defective recliner back because it was clearance at 795.00 and because I had it for 60 days. Turns out after reviewing my purchase I was charged an additional 1200.00 to synchrony credit. I was given 40% off another recliner, however I'm stuck with the defective one. I'm not a happy customer.

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Georgiann Berner - 78 d ago

Hi my name I Georgiann Berner from Stephentown NY,

Feb 10 i ordered furniture from your store in Latham NY. It was to be delivered end of March.

I called there after hearing our Governor's closure of non essential stores. The woman that I talked to on the phone was Very Nasty. I said Miss, I'm not being hostile. She hung up on me. What has happened to us, we need to All be patient and show a little kindness. I'm 69 years old and have never been treated like this.

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