We have 4 generations of lazy boy furniture dating back 27 years.. The most recent recliners we purchased look like the oldest ones by many years due to the fabric wearing terribly and the cushions not holding form.. Both chairs in the first 6 months had the backs and both arms changed and within 6 months more the seats are wearing terribly and another lower back.. If I sent pictures you could not pick out the new from old as all the old looks new and the new look old.. Very unhappy and very poor quality
So great grandpa is 27?
Extremely tacky new commercial with K. Bell letting the world know that you fired your years-long former spokesperson.
Your marketing/creative team is failing you on this transition. Who is the intended target audience here? Do you understand who your customers are?
I have been purchasing Lazboy Recliners since the 1980's and they used to last forever. I have been a good customer for almost 40 years. Up until my last three chairs, I never had a problem with the footrest (Ratchet & Pawl) failing.
One only lasted 3 months. My current more expensive chair is not even 2 years old and the ratchet/pawl has broken.
I cannot afford to buy a new chair. Where can I get this recliner fixed? I have nothing else to choose from except these two broken chairs. Neither reclines. Please can you provide some assistance?
This appears to be a recurring quality problem.
Central Coast Senior Citizen
I was eager to purchase a La-Z-Boy couch. I saved for quite a while since I had owed one years earlier and the couch lasted 15 years! At my age a new couch would last me the rest of my life!
I purchased a La-Z-Boy recliner first and several months later I bought a couch and chair to go with it. Since owning this furniture I have been completely disillusioned with the La-Z-Boy brand!
I spent $4000 and the service department has tried to correct the wrinkles in the upholstery, lack of stuffing, as well as a misalignment in the recliner mechanism. Given the issues I certainly regret spending my money with your company.
I will not be recommending La-Z-Boy anyone in the future.
Purchased a James PWR RECL LVST W/CONS W/PWR-HDRST Love Seat W/Console. Also Purchased a James Power Wall Recliner W/HDRST but the agent at the South Elgin, IL store admitted to ordering the wrong one. Assumed the store would have a recliner model on floor but didn't. The store apparently guessed what we wanted and the chair was returned. We purchased the Love Seat and Recliner Chair on 3-5-2019. Still don't have a matching set for the great room to offset our large collection of Red and Blonde Oak furniture. We had to search around and found the same chair we wanted at Wayfair and Walter E. Smithe. How sad. Walter E. Smith had a chair and they are willing to sell it to us but we thought we would give the South Elgin LA-Z-Boy a chance to quote a price and delivery. Called on Tuesday and it's now Wed 5-1-2019 and we still haven't received a call back. It just doesn't seem that this store wants to sell the Recliner to us. Yet when we walk in during the week there are no customers in the store. Don Butcher-As a retired Banker I am appalled at how this store is run and the lack of accuracy transfers into poor salesmanship. In addition we paid full deliver for both items. Since one was delivered and the other returned we assumed we would receive some type of credit. NONE. This is probably the 3rd time we have called over this and never to receive a call back. -Rod I make it easy to communicate with me. Walter E. Smithe wants hump that recliner over here today. It's the principal. Your the manufacturer yet your store doesn't have a chair for us to sit on. Others do. Wayfair is even 100.00 cheaper than you're supposed sale. You're the Mfg. Your price shouldn't be more than a competitive distributor.
Beware of their delivery! Our furniture was damaged during delivery. That was two months ago. No refund, repair or replacement. Wayfair is much easier to deal with.
On 3:9.19, I purchased a leather sofa and loveseat from your Evansville, Indiana store. We paid for delivery. When they delivered it, the loveseat had a tear. I called the store as soon I noticed it to speak with the manager, Don. To make a very long story short, my loveseat is still not fixed, the other cushion has to be replaced as well. I requested my delivery fee back since it was damaged upon delivery. When I called the store manager and demanded something be done since I had damaged furniture, not the new furniture I paid for, and demanded my delivery fee refunded, he told me I was not being very nice to someone trying to help me and hung up! I still have no refund, damaged furniture and would NOT shop at that store again. The manager had a very condescending attitude and I did not know it was acceptable to hang up on customers.
I bought 2 chairs from the store in Midland Texas about a month ago paid over 2000 for them . They are already coming apart and so far have not had any success with getting it taken care of. I would not buy anything from this company again!
I bought a swivel recliner it does not recliner took back to the store I called to no avail, finally I received a call back, never heard back it's been 6 weeks. I would like a refund but that ain't going to happen. The answer was we're waiting for the part, how long does a part or where does it come from the other side of the world, geez come on now just a little repair they can't even do that in a timely manner......
I like my LazyBoy BUT their choice of Kristen Bell as their new spokesperson is puzzling. Ms.Bell is a known extreme leftist who has publicly posted unflattering about our current President. I wish the the Company would select politically neutral spokespersons in the future. Until then I will never consider another LazyBoy purchase.
Good to know. I am going to buy a Lazyboy now for sure. Thanks for the info.
Oh thanks for letting us know , glad there are other options for furniture. I didn't know until now that they would have her as a spokesman.
Jonboy- there's plenty of non racist people to buy nice well made furniture so please take your racist ass to Rooms To Go.
Kristen Bell would be a much better president than that fool we currently have.
My husband inherited an old recliner and I saw the great quality the chair has with thick leather and tight seams. I decided to save up some money and get one for myself. When we were at the store I noticed the leather was a lot thinner than our old chair. I asked the salesman about it and he assured me that it is super strong and if I was still concerned I could purchase an extra 5 year warranty for any stains, tears, cracking, etc etc. I did purchase the extra warranty and the salesman said they would register my chair through their system.
In January 2019 I contacted the store I purchased at to let them know I would need to have a warranty call on my cracked leather. I was told the original salesman never registered my warranty! They say the warranty company would not honor my warranty. I was offered a return of my warranty expense. But, seeing the thin leather and becoming worried about it (obviously I was right about the leather strength) I would not have purchased the chair without the extended warranty. I do NOT want my warranty fee back, I want what I paid for! I contacted the corporate office several times. They are extremely slow to respond and now will not respond at all. The most they would offer is a "discount" on the repairs. AGAIN, why should I have any out-of-pocket expense when I purchased the extra protection?! I am not asking for anything crazy like a whole new chair I just want what I paid for and what I'm due.
Purchased a sofa with memory foam cushions not knowing they would be put on the same size sofa as regular cushions. The result is the comfort is gone from sofa , head rest on the top of back placing the neck in an uncomfortable position and arms are too low. Spoke to service department and was told cushions were a personal choice and any change would be at my expense and at considerable cost. If I had known comfort would be compromised I would not have ordered more expensive cushions.
I was so looking forward to our new loveseat with all the bells and whistles. I thought spending over $5000 it would be s solid comfortable piece of furniture, think again. It has to be the most unconformable furniture I have ever owned. Everytime I sit on the loveseat I feel like throwing it out of the window. What a piece of junk. I wish I would have looked at the reviews on this site before made the purchased. Junk, junk junk. It's so heavy I will have to pay to have it removed from our home then we have to get rid of the boat anchor.
I'll never even buy anything made by Lazyboy.
We bought two La-z-boy chairs to the tune of $1500 each from the La-z-boy store in Centennial, CO. The salesperson Kadeem Angus (who is no longer with the store) mistakenly thought we lived in Glendale, instead of Glenwood Springs when he promised us delivery. He had to renig and it took us 3 months to wait for good weather and hire a U-haul (for which they paid) to drive the 3 hours down and 3 hours back to get the chairs up here on Sunday, 4/14. We had them for one week and one of them broke.
On 4/21, my husband couldn't get the hand mechanism to work to lower the footrest so he jiggled it a bit and felt something move (and not the right way). When we tipped it over to see what happened -- 3 of the screw/bolts on one side were lying on the carpet. And wood had rubbed against wood in the process - we could tell something wonky had happened. And there wasn't enough room to get a screwdriver in there, and my husband was afraid the screws had stripped the wood.
Upon calling the store on Monday 4/22, and sending photos, Cindy the receptionist told us she would get in touch with the assembler. The assembler's response was that she had assembled it correctly, and could offer no further assistance. When we called and asked for the manager and sent more photos, Randy Larscheidt, the manager aggressively declared he could do nothing for us - that the chairs were in perfect condition when we left the store and he could tell by the pictures we sent him that we had dropped the chair -- it was on us. He accused us of damaging the chair. When we tried to describe the circumstances he hung up on us. Twice. Once on me and once on my husband.
We KNOW we didn't damage the chair. We had a male friend help us remove the chairs (still in their boxes) from the U-haul and carry them inside and put them together. We were careful - you don't spend that kind of money on a chair and mishandle it. That friend can attest to the fact that the chairs were not damaged at that point and in working order. When we called back after the store manager hung up on us - he said he didn't want to argue with us or listen to our protests that we had done nothing wrong. He was unnecessarily rude and accusatory. The problem is two-fold. The chair broke, and the manager was a jerk. Maybe if he hadn't been we would be calling consumer advocates at every Denver news station, the BBB and radio problem solver hosts.
We just want the chair to work. Mr. Larscheidt's attitude and actions were uncalled for and directed at two seniors at their wit's end. Shame on you, Don Butcher, for allowing such shoddy product/workmanship and appalling behavior to go on in your stores.
I have been calling the number to the corporate office with no luck and every time I followed the instructions and press zero for an operator the only thing that happens is the message of repeats itself. I am having difficulty with my furniture and getting nowhere with our local store. How in the world am I supposed to get help? I'm sick of getting jerked around
Contact your attorney generals office. That's what I'm doing.
I understand why your service rating is a 2. Bought couch recliner, love seat recliner, and a rocker recliner on February 6, 2019. Went back on February 13th and ordered a power recliner loveseat. We talked about all this furniture to be delivered onMarch 2. Never hear from them so I called, furniture has been available but delivery date not entered. So, the said first order would not be until March 8th and power loveseat would not be ready as it was special order and would take 4 to 8 weeks. So, I called every week to get follow up, again not delivered to them yet. I called for last time on March 22, manager said fabric has not come in and would take 6 to 8 weeks for delivery. I've been waiting for almost 3 months and they just realize no material. If takes 6 to 8 weeks I should have had the product. I had to make the calls they never called me. I got a full refund but after 3 months of struggle. Went to rooms to go spent $2,500 and already had furniture. They were wonderful. You've lost another customer as I'm done with la-z-boy.
See comments below. Not a reputable response to a disappointing problem.
I am extremely disappointed with lazy boy. They want $700. To repair my 4 year old recliner. I paid $1400. For the chair. I can not afford 700 to fx it. I will not buy lazy boy again nor will i recomment it.
Worst furniture please do not buy no matter what they say we bought thousands of dollars on recliners and furniture the end tables that were supposedly wood are peeling after one month the chairs we spent over $3,000.00 on are garbage no cushioning very flimsy worse then if I picked them up on a trash heap when ever you call you can't get a call back and they don't care once they have your money the managers are the worst I felt with Beth at sawgrass store and she used her illness to manipulate us nothing they say is true we are going to hire an attorney so we can get some of our money back for the garbage they sold us worth $14.00 instead of $14,000.00 we really got ripped off it is not the quality La-Z-Boy of the past PLEASE DINT MAKE THE MISTAKE WE MADE AND THEN HAVE TO HIRE AN ATTORNEY TI MAKE THUNGS RITE