Information, reviews and public commentary for US companies

 

LA-Z-Boy

Rating
0.498141
Web
www.la-z-boy.com
Address
PO Box 578
Siloam Springs, AR
72761-0578
County
Benton
Contact
Don Butcher
Role
President
Phone
(479) 524-6491
Fax
(479) 524-9464
Annual Sales Est
$104,000,000
Employees
500
SIC Code
2599
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Kari Lynn Highman - 17 h ago

1

CAN YOU HELP ME WITH FORMER EMPLOYEE?

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Anonymous - 1 d 5 h ago

0

I have a problem with my 3yr old lazi boy recliner's leather separation .It has been determined to be a defect.Lazi boy will not do anything to resolve my problem.

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B.B. - 3 d ago

0

I purchased a car and sofa in early October. Sofa was delivered in November with only 1 pillow instead of 2. No big deal. About 3 weeks later, now end of November, I get a call saying chair is in and ready for delivery. I call and set up a delivery date. The morning of scheduled delivery I get a call saying something happened to the truck and they would have to reschedule delivery. They say they will call me back to reschedule. 2 weeks later and no word from La Z boy, I call only to be told "oh we lost your chair, can't find it." So they say they will have to reorder it. Not happy but I agree. They finally get a call about 4 weeks later, noe end of December! Saying chair is in. I call and set up delivery date, sit around and wait only to have them not show. I call customer service to see what happened and they nonchalantly say they will look into it and get back to me by the end of the day. They never did. I call at 1pm the next day and no explanation or apology. They just say oh yeah it's now ready to be delivered and set up a date! At this point they never offer any type of refund or compensation for my time and aggravation. Just horrible and no way to treat a customer. They got full payment in early October so guess they didn't care if I ever got my furniture. Never again will I purchase from them

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A.M. - 7 d 6 h ago

1

Exactly two years ago I purchased a la-z-boy recliner for approximately twelve hundred dollars. La-z-boy was contacted and yesterday a service representative was at my home. The representative told me the back of my chair was broken and that I needed a whole new back. Fortunately the back is covered by the lifetime warranty. My issue with the company is the failure of the tech to put my recliner back into the spot it was in when he pulled out the chair to evaluate the problem. I am a 75 year old woman living in an independent senior building. There isn't anyone here who would be able to move the chair for me. I called the company this morning and was told it is not possible for the company to send somebody here to move the chair. The representative told me they don't do that regardless of the fact that I have the problem because it was caused by their employee not doing his job. Not very good customer service.

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Anonymous - 6 d 18 h ago

should be January 22 delivery.

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Lana Heaney - 6 d 18 h ago

January 11,2019

I bought a couch and chair today exactly what I need. The sales lady Debbie was delightful and knowledgeable. We signed the contract to find out It cant be delivered till the 22nd of December.! This is the worst customer service I have ever seen. We paid cash!!! and planned on being a repeat customer.

sincerely,

Mrs Harold Heaney

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Jeff - 124 d 10 h ago

5

I hate to see the negative posts about lazyboy products. It is unfair to blame a company for issues not in its control. I sit in a lazy boy recliner everyday. My grandfather sat in it every day. That's right the same chair. He bought it new over fifty years ago and it is still working perfectly. Not only that it looks new to this day. Why? Because it is a product of exceptional quality. My family is large. I have 26 cousins from nine aunts and uncles all of whom have one or more lazyboy products. They are all happy with their purchases. I can't tell you how proud I am to come home and sit in the chair my grandfather held and rocked me in as an infant. It's like part of the family. Over fifty years old and sti'll looks new. Fifty to a hundred or more lazyboy purchases in my family alone with no issues.way to go lazyboy. If you want pictures or to show a fifty two year old lazyboy recliner just email me your welcome to use mine but I want it back lol.

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D West - 121 d 5 h ago

1

ARE you suggesting that, if someone sits in a chair and the frame breaks, damaging fabric in the process, it is the Customer's fault ?

ARE you suggesting that, but purchasing extended warranty on multiple furniture items only to find out that there was fine print about not covering the most obvious of potential issues - the furniture breaking - it is the Customer's fault ?

Seriously, man, is this what you are suggesting ?

Do you work for La-Z-Boy ?

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ks - 59 d 7 h ago

D West....right on!

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streeves - 113 d 4 h ago

0

How long have you worked for Lazy boy! This might be an impressive post if they only sold a couple chairs over the years or if this was the 1970's. Bottom line they do not value their customers or their concerns. If so, it would not be so difficult to speak to someone or such a monumental task to get an issue resolved. Unfortunately legal action is the only recourse for holding them accountable and sadly most folks aren't in a financial position to go that route and they know it! Get out of your antique Lazy Boy and come into the 21st century!

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Anonymous - 59 d 7 h ago

Streeves: yes, exactly. Read my comment above. No longer the 70's which was around the time we first started buy from them and no problem, it was "thee" chair to buy if you could afford it. Now, I would never buy their product again. I am considering legal recourse. Soooo many people are unhappy with their product, a legal route is probably the only option, to hit their money pocket.

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Legg - 44 d 16 h ago

0

I feel the same I have an issue with 2 chairs I spent a lot for and they seem to break every year same part but there is not recal on them or not bad parts seems funny same things keep breaking poor design and build of parts being they are plastic pieces for the leg lifts. And it cost me over $110 ever time because of course that life time warranty is really limited and service calls are not I clouded and some parts are only for a year as well, but that was never told to us upon purchase we were just told it is in the fine print of the contract. I just trusted the wrong people to be kind and honest . They are just out for a buck like everyone else. Worse company ever as far as I am concern I live on fixed income and to have to fix my chair over and over is debilitating .

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Debbie - 101 d ago

1

Hi, Jeff,

I've noticed that quality had steadily declined over the years. I'm not surprised a chair that was purchased 50 years ago is still functioning well, and is of exceptional quality. I'm just starting out in my complaint process with La-Z-Boy. As far as the rest of your family, I would say they've been lucky, based on what I'm reading here and what has happened to my 14-month-old love seat. The General Manager just told me he doesn't believe what I told me. Wish me luck.

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Anonymous - 59 d 7 h ago

Debbie, how did you make out with your situation? please read my note above.

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Gina - 35 d 8 h ago

0

My husband works at the Dayton TN plant specifically chairs! did you know that it takes less than $50 to make a chair? That's because they indeed cut corners and use cardboard material (yes I did day cardboard) They mistreat all their employees. They are treated as animals not humans. How can you expect someone to work hard to improve a company when they are treated so poorly.

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Liz - 81 d 9 h ago

0

Maybe 50 years ago La-z-boy made quality products ... they DO NOT today! They use the cheapest materials ... chipboard for the frame instead of real wood is totally unacceptable. The frame on my motorized loveseat broke (snapped in half) right where the back is attached (and obviously is meant to move repeatedly). They made a name for themselves by having quality products in the past but they no longer stand behind the crap their making today!

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SASSYSARAH - 8 d ago

AGREE !!'

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Anonymous - 76 d ago

1

Boo How

QC needs to do a better JOB.

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Anonymous - 59 d 7 h ago

QUALITY CONTROL is obviously not a strong unit if they have sent out new chairs, that already have issues with them, as was in my case. Very disappointed with them.

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Sharon Harper - 62 d 6 h ago

0

Did you ever try to return any piece of furniture you purchased? Yes the products my be high quality, but the customer service afterwards is horrible!

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Anonymous - 59 d 6 h ago

TRUE!!!!!!

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Ruth edwards - 48 d 29 m ago

I got charged over 300.00 because I changed my mine before they ever delivered my tables.l won't buy la-zyboy again

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Sharon Harper - 61 d 23 h ago

0

I bet the customer service was much better 50 years ago when your chair was purchased! It sucks now!

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Mike - 59 d 10 h ago

0

I had a Lazy Boy for 14 years and loved it, When we moved we gave it away, When I became disabled I went back to one because of thee comfort and quality, After less than 2 years the cushion gave up the ghost. After killing my back another year sitting in it I bought another one and moved the now less than 3 year old one to the side. That one lasted less than 2 years before the foan started to give way. I went back and got another but with the new great long lasting foam. and a year and a half later it started to give way. I contacted the store and got stupidity. I contacted the corp office and was told the new foam was discontinued I guess for quality reasons. They said they would replace it. I asked about the foam in the back and was told that that was not covered. I paid the $125, for the foam and the guy cane ad installed it and now it is totally not usable. And I gad a customer complaint number over a year ago and still have not been contacted. So they suck and I sit in a zero gravity lawn chair now, Not comfortable but better than any of the 3 Lazy Boys i have in my house, They suck, And yes I am 220 lbs with a bad back but I wish I could get their reclining mechanism in another brand but it is patented by them. Again They Suck.

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ks - 59 d 7 h ago

Jeff: yes, we have been Lazyboy customers for 40 years, and no problem. But...the newer chairs are not quality made anymore. Even their own technicians have stated that the chairs are made with cheap construction parts. But what is even worse then this is the attitude which seems to be a thread with whomever you speak to, from customer service to management. I invested $2000 in a chair and long story short, I am having email exchanges since 2017. Their attitude is that they don't care. They have the money so customer's dissatisfaction is not even considered. I'm very unhappy with the product, for me $2000 is a lot of money since I no longer work but I need a good chair due to back issues. Trying to get the situation straightened out is nearly impossible. If you look at other recent customers, you will note similar complaints to mine. Hence, I will never buy from them again and will ensure my own relatives/friends do not either ...

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John - 51 d ago

Your 1 in a million. Your luck with lazy boy is great.

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