Dear Mr. Butcher, I am a long time La-Z-Boy owner. My father owned a furniture store in Newport, AR for years (Van Dykes) and sold LA-Z-Boy chairs. When he died, he had at least 4 La-Z-Boy chairs. He had them in his home and so did I. I recently (less than a year) bought a recliner from a store in Wynne, AR and it has not held up. The leather is defective. The recliner I purchased before this one was a LA-Z-Boy as well and it didn't last either. The arm must have been a defective piece of wood because it cracked right in two. That is what caused me to buy another chair. The store (Southern Furniture) told me that they would replace this chair, but I was told it has been discontinued. I have looked at two other chairs, but they are between two and three hundred dollars more than the original chair. The chair I bought was on sale at the time. The chair is style: 010528; the ACK # is 412300648-023-069 and the dealer # is 99999455. The store won't budge on the price of a replacement. I didn't cause this situation, not this one or the previous one where the arm broke. How do you suggest this should be resolved? I hope to hear from you soon.
I was in the Buford Ga store and shopping alone. There were several sales assoc. in the store. They were not busy, however, not once did anyone offer asst. The other shoppers were couples and all rcvd offers of asst. I sat on several pieces of furniture waiting for a sales rep to approach me and became aware that they were only attentive to the "couples" even tho eye contact was made with or by me, several X's.
I left the store and made a substantial purchase elsewhere.
This particular store has terrible customer service!
On March 28th I purchased a sofa order #o383321176. I received a phone call last month saying that my sofa was there but could not be delivered until May 18th. Well guess what?I have no sofa ! I ended up canceling my order because they told me it would be another month before I get it even though it is sitting in the warehouse. This is unacceptable! To know my sofa has been there for a month and not delivered when promised I don't understand. I got rid of my other furniture because I thought I was getting my sofa. I had family come in today and nowhere for them to sit. We have always own Lazy Boy furniture and this is the worst service I have ever had.
We bought two lazy boy electric chairs about 51/2 years ago from Hafer's Home Furniture in Manteca, CA. I love my chair; however this is the third time it has had a problem. We ordered the parts (which took 2 to 3 months to get) to fix my chair twice and my husband fixed my chair. Now my chair will only recline half way and my husband has looked at it and can not figure out why. In calling the store where we purchased the chair they gave us a number to call for someone to come out and look at my chair. It will be a $45.00 fee to just look at the chair.
I am thoroughly disgusted with the service I have received. Why should I have to pay for someone to check out my chair with no guarantee they can even fix it? HELP
Lazy boy does NOTstand behind their products. They want to charge a 60 dollar service call for our furniture that is falling apart.
I bought a La-Z-Boy recliner that I thought would be the ideal chair for me. The store manager Brendon worked with me to show me most of the inventory in your store. I was sure the chair I had decided on would be great. Problem was it didn't turn out to be comfortable for daily use.
I called Brendon and he said I could return it and find another chair. So Brendon showed me more of the inventory and I decided on another chair. However, I couldn't get comfortable in the second chair in daily use either.
Again, I called Brendon and told him about how this chair wasn't working out either. He said, he would do it although he might run into problems changing these chairs out, but he did it.
I picked out another chair, my son and I did the return and delivery of the last chair.
Here is my problem, this last chair isn't comfortable at all. I can't even sit in it. Now it has been so long Brendon said there was nothing he could do. So, as it stands now I'm out the sales tax on 2 chairs that were returned, the cost of 2 warranty agreements, and I now have the worst of the three chairs.
Bottom line, I'm out $1929.00 and have a chair I can't even sit use. So I am asking for a little compassion and hope there is some way I can get my money back on these chairs. As I said in the beginning Brendon is an asset to your organization and I appreciated his help and patience in this matter. I just wanted to know if there was anything that you company could be do to help me out with this matter? Please contact me if there is anything I can help you with making a decision.
on the Chair I can't sit on in Wichita, Kansas,
I have a lift chair less than five years old. I am nit the original owner. But was willing to pay for the repair. After waiting two weeks fir the tech he walked in never touch the chair and said the bushing is not available to fix. And that was it. Can't get the part. Really it's only a small quarter size bushing. They can not get the part? In their Whole organization no one can make the part? There are so many people complaining about this same chair, and they do not care., I will never purchase another made in America lazy boy product. As the coustomer service people read the same story,over and over nothing improved. This chair was over two thousand and they do not want to fix it. I called a few furniture repair men and they did not want to work on Lazy boy. It's still looks like brand new. It footrest will not work. Wish I knew this before I purchased from this company!
bought 2 recliners chairs in July of 1 2017 3 months after the matting fading away called hundreds times to replace them no responds at all or fix them.they just don't value their customers
Hi frustrated Lazy Boy Buyers , Why don't they care and u Corp why are u such a no care consumer company . Why even have this website to express our hardship of a pc of ur product we bought fails, Yes u say it meets ur S P E C S how about us and our S P E C S as a customer . Nay u don't give a S---- right California Joe R here
Chicago too seems bout money and new generation lacks loyalty to costumers.
Is there a way to add my pic on here that I am a real customer thats been mistreated by Corp and Store .
Agree with you!
I purchased a 14 seat set well over 4000. Not 1 line up. Start bolts missing. Now spring hear I go to put together and it is so beautiful and I don't make much money and this was center and more inviting to yard parties. But after 4 hours of tring to peace together nothen lines up. I am a carpenter and thought it be a easy going job and a bond fire waiting. Just a wasted long night. So i start hear to see how great lazyboy is loyal to there consumer/ costumers. I expect to get a even exchange, just even nothen more just what I paid for.
Hope sooner then later shipping is with in a week. Hope this goes well. Because I love this company.
Purchased a $2500 sofa four years ago. Recently the entire seat collapsed. Waited over a month for repair. Repairman found that the sofa bottoms had been glued, not nailed, causing the base to bow and springs to be stretched. Now waiting for parts but told we would have to pay for the parts and repair. Not a lifetime warranty! Why should a customer have to pay for a manufactuer's defect?
We have now been told we must wait until late June for the repair to be made! Apparently there are so many repairs required of LazyBoy furniture that the repairmen are two months in arrears, even for customers suffering from manufacturer's defects!
Worst customer service ever. We checked out some fabric samples. Our credit card was charged $300. We brought them back two hours later and can't get the charge reversed. They said they reversed it the Visa card company said they hav no record of it. We're at a stand off
My name is Alex . i bought a couch from la z boy ln frisco tx on 3/4 /18 and had delivery 5 / 3/ 18 the sectional was not matching and can not be put together wrong hardware, call Angel to get help costumer service Angel was the most rude person i have ever talked with after she hang up the telephone on me , i talked with Michel so he help me talking to this rude person, my wife and I are in retail business and if we would have treated a costumer like that we would have been fired, the worst costumer service ever
There customer service lacks professionalism , Like the store manager in my area sucks sucks sucks .
Agree with your frustration. I have trying to have a recliners fixed since February 2918 and still have a broken recliner with my back hurting from the angle of the recliner when it broke in the first week.
Hi Alex I am just going to bomb text this company with there lack of customer issues with there so call MADE IN AMERICA, There standard warranty plus the extended u pay for is just a laughing matter. Made in America, ya right u hungry Losers this is just sad, Put ur money where ur mouth is regards to fixing the problem .
So sad. Went with this company because of their name. Just told it would take 5 weeks for a technician to come out. 5 week's. Unacceptable.
Welcome to LazyBoys world of we don't care just pay and off u go u bought it now don't bother us cause it meets our SPECS . LOL we as the consumer have our SPECS ourselves of a nice purchase especially 3 days after waiting 10 weeks to have it delivered with waves of loose fabric . Should of been called California wave style armrest. U say made in America no way . sad sad sad.
Same with us. The chair is 3 months old.
Jim walker, I bought one of your couches for 1,700 dollars and I can explain the pain I have setting on this couch, this has to be one of most uncomfortable couch l ever sat on , how do i get my money back .
THIS PRESIDENT ROLE THIS DON BUTCHER HAS IS JUST A TITLE HE PROBABLY IS JUST A LAZYBOY GHOST BOOOOOOOO.