Information, reviews and public commentary for US companies

 

Leslies Poolmart Inc

Rating
0
Address
3925 E Broadway Rd # 100
Phoenix, AZ
85040-2976
County
Maricopa
Contact
Lawrence Hayward
Role
Chairman of the Board
Phone
(602) 366-3999
Annual Sales Est
$327,165,000
Employees
2,006
SIC Code
5999
General profile image

drbob111 - 57 d 20 h ago

0

Your review for Leslie's Swimming Pool Supplies is now live!

Robert N.

Robert N.

San Francisco, CA

0 friends

1 review

1.0 star rating

12/26/2017

On 18 Dec we paid for a variable speed pool pump including installation and at that time was assured by Robert that installation would be completed before 12/31 and he would notify us of the date.. On 12/22 I called the store since I hadn't heard from Robert and he told me that he hadn't heard from his installer but since it was the Christmas weekend he would let me know "first thing Tuesday morning". I never heard from him, of course, so I called to cancel the installation and was told that I'd have to appear so they could scan the card for a refund. On Tuesday I went into the store, card in hand, they never looked at the card and after keying into his computer for several minutes gave me a register receipt showing all zeros and told me it was out of the system. When I got home I checked my AmEx account and the charge was there but there was no credit. I finally had to contest the charge and request a reversal with AmEx, and the result with dealing with Leslie Pool is that I missed the $1000.00 DWP rebate. Thank You Leslie Pool.

General profile image

Robert Acquavito - 106 d 20 h ago

0

To whom it may concern

I am extremely disappointed in the pool closing service my wife received today.We were not charged the price quoted for starters. There were no chemicals added to the pool itself just the skimmers. Last year Anti algae was added by Leslie's guy's into the pool itself. The fittings at the filter end were left open and not covered.Last season everything was covered completely. I can upload photo's but i don't see a link. I guess Leslie's takes advantage of a women alone at home.I would like to see a partial refund.

Truthfully yours

Robert Acquavito

General profile image

James Weaver - 118 d 1 h ago

0

I am a long time Leslies customer but yesterday I experienced the absolute worst customer service experience ever at your Forney Texas location. I returned a defaulty leaf master that was well within my warranty period and Allan, the store manager, berated me in front of other customers. He said that I returned everything I bought there and I told him that I only returned the warranted products that did not work. He snapped at me and started banging on his computer. He said that this was the second time I had returned it but that was not true. Even if it was true, it should be replaced if it was not working properly and still in the warranty period. He has always been rude and complains even when we ask for a water test but the experience yesterday was the worst ever at Leslies or any other store. I only go there because the next nearest Leslies is 15 miles away.

General profile image

Anonymous - 3 y 238 d ago

0

I was in your store #406 Manchester N.H., clercks tried hard but store manager was rude ,deceitful and should be replaced,see my letter to Mr Hayward. Bob Heavey Pres U store It---Pine Hollow campgrounds

General profile image

Raymond Manna - 141 d 4 h ago

0

My comment above was not intended to be anonymous, please repost.

Reply|

Today, 7:52 AM

Leslie's Poolmart Talent Pool Team (hidden))

I was interviewed twice, once by Josh of the Southington, CT store, then by Derik (District Manager)and was told there was a job in Newington,CT that Derik wanted me to wait for. Months passed with no contact by either person.

When I called Derik, he didn't have a clue about what happened.

Then I called Josh, who previously had expressed interest in having me work in the Southington store, now he tells me he is looking to get rid of people, not hire anyone?

Leslie's obviously lacks basic people skills , your managers can't even keep tract of who and when they spoke to someone!

Why would anyone want to work for a company that says one thing and does the opposite?

I have interacted with many employers in my career and have never experienced a more unprofessional and incompetant bunch of knuckleheads!

General profile image

Raymond Manna - 141 d 4 h ago

0

Dear Mr./ Ms. Anonymous, I'm afraid Mr. Hayward doesn't give a shit about customer service, the fact that they don't have a complaint line or a human resources department is proof of this.

He makes over $300,000!

They have only one person taking care of the stores in my area, the employee can't even go to the rest room, not to mention the stress of having to answer the phone, do water tests, and have a line of customers waiting for service. I would do everything possible to let the public know about all the other alternatives to shopping in leslies.

NAMCO is one of those companies!

General profile image

Anonymous - 141 d 4 h ago

0

The following email was returned back to me :

Reply|

Today, 7:52 AM

Leslie's Poolmart Talent Pool Team (hidden))

I was interviewed twice, once by Josh of the Southington, CT store, then by Derik (District Manager)and was told there was a job in Newington,CT that Derik wanted me to wait for. Months passed with no contact by either person.

When I called Derik, he didn't have a clue about what happened.

Then I called Josh, who previously had expressed interest in having me work in the Southington store, now he tells me he is looking to get rid of people, not hire anyone?

Leslie's obviously lacks basic people skills , your managers can't even keep tract of who and when they spoke to someone!

Why would anyone want to work for a company that says one thing and does the opposite?

I have interacted with many employers in my career and have never experienced a more unprofessional and incompetant bunch of knuckleheads!

Where is your human resources department? This company is by far the worst I have ever encountered!

General profile image

Anonymous - 227 d ago

Called checking on purchase order transferred to 5 different people on hold for over 30 minutes. Very Very unorganized. I would not do busy with this company at all.

General profile image

rayv6643@yahoo.com - 239 d 12 h ago

0

I have a horrible experience with store at Tatum and Greenway. The store manager pertain he knows everything and regardless of your issue tries to sell you something. Very rude and make incorrect statements and as soon as you confront him he backs off and says that he is one of top store managers who came from CA to make other stores profitable in AZ. He claims that Alex, former store manager was fired because of .....

he made statement that perfect weekly makes big difference in his pool. later on I asked him how do he maintains his pool. First he made up a story and later on he forgot what he said a minute ago and said he lives in an apartment.

I would highly recommend to ignore going to that store.

General profile image

Cameron Novak - 1 y ago

0

To whom it may concern,

April 17, 2017

I just called Leslie Service department to schedule a Service Man visiting our leaking buster Pump. We believe it needs a new Part. The Customer Service name was Convey. He quoted me $95.00 per hour and a tripe charge for $25.00. I was wondering for Service Man to tell us which part he is going to order does not take him one hour. Therefore, I asked for supervisor. Convey said that his name is Cameron Novak and he is not available. I asked for his contact number. He said they do not allow giving his contact number. I asked for his email. He said he does not allow giving his email out. I asked him how I contact him. He said that he could put me on his voice mail. I left a voice mail for Mr. Novak. I heard from Mr. Novak within 15 minutes. He was yelling at me and telling me it is what it is! He was telling me either you pay or I cancel your appointment. There was no factor of negotiation or explanation. It was either you pay or you take a high way! This man is angry, inpatient, upset, and nasty. How he became a supervisor or a role model of the people in the company. I am not sure if he has canceled my appointment or not!

I have been a customer of Leslie for over 30 years I am. What is going on? I am confused! Would someone let me know please?

Than k you,

Behjat Bakhtiar-Baha

(hidden)

2801 Princeton Pl

Plano TX 75075

(hidden)

Other Reviews & Comments

Dollar General
Anonimouse From what I gather it seems as if they as in dollar general ... 

Fox News Network, LLC
To Bob I agree, Tucker is good but he does not control his guests. ... 

Cheddars
Barbara Jean Bailey I need my w 2 as well I no longer work at cheadders my name ... 

TGI Friday's
Frank H Fowler I'm unable to access my account, due to a change of email a ... 

GameStop Corp.
Gamer That's ridiculous... it has been proven scientifically that ... 

Paypal
Bernie I have tried for two days, at least 12 calls, talked to sev ... 

Lg Electronics Alabama Inc
Gordon I bought a top of the line oled signature TV, i bought this ... 

Google Inc.
timmothy I dont know who is doing this but someone is manipulating m ... 

AT&T
Tj This service is horrible. I have been over charged 550 buck ... 

Ford Motor Company
Ford K T Hello I'm facing a problem to get my car Kuga Titanium mode ... 

Dish Network
Anonymous H an I known as Heroes & icons. A new station on channe ... 

Taco Bell Corp.
Barbara The rudest customer service by a lady named JAZMINE, in atl ... 

The Home Depot, Inc.
Anonymous We bought a door online. When our contractor picked it up,  ... 

United Airlines
Nella My travel from Port of Spain with customer service was terr ... 

Costco
Ron I have been a customer for years. I went to renew my yearly ... 

Nordstrom, Inc.
Anonymous you're a dumbfuck

American Express Company
Anonymous im currently in contact with an attorney to start class act ... 

General Motors
BJ I've been dealing with two different dealerships trying to  ... 

America's Car-Mart Inc
IMP OMGOSH DESTINY, YOU AINT NEVER LIED GIRL, I'M HAVING THE SA ... 

Rooms To Go
Dorothee Worst customer service and delivery service I have ever see ... 

Dunkin' Brands Group, Inc
Anonymous I completely agree I work at dunkinsand got sent home today ... 

Windstream Corp
Joe 2-22-2018. Dear CEO of Windstream: Your company's customer  ... 

Circle K Stores Inc
Anon Me too! Getting the run around

Lowe's
Paula Mahoney, retired 20 year USAF and current school teacher Having been a Lowes customer over a decade and having spent ... 

Ashley Furniture
Madeline Perez I had the most unpleasant purchase experience with Ashley.  ... 

Spirit Airlines
The seniors have spoken with a lawsuit and won The senior community is very unhappy so we sued and won why ... 

The Wendy's Company
CDT Wendy's should rethink thier single use/dead bolt style bat ... 

LA Fitness
Alexandra Kondratovich Totally agree very desapoint costumer service, the staff on ... 

Netflix
So do something You are 100% correct. Cancel your Netflix !

McDonald's Corporation
Anonymous employee I been working at McDonald's for about 6 months now. Descri ... 

Southwest Airlines Co.
Anonymous I spoke with Tamara in your corporate office on 2/20/18 ask ... 

T-Mobile USA, Inc.
Roro This don't make any sense the rep's talk to the customers l ... 

USAA
Felicia d Williams Horrible service with your own money. No honor

Food Network
Lauralie I wasn't being rude. Bobby Flay is redundant, both in expos ... 

Best Buy
Sam ONE STAR rating and YOU DON"T CARE....the worst servic ... 

J. C. Penney Corporation, Inc.
Shelley I was shopping yesterday at the Kalispell, Montana store an ... 

Sears Roebuck & Co
Anonymous We purchased a stove in February. It was never delivered to ... 

Honda Motor Company
Drave Lee Honda Company, there's no email address that can be reach o ... 

Jack in the Box Inc.
Anonymous I ordered a Southwest salad at Jack in the Box in Rancho Sa ... 

Circle K Stores
Current employee Don't believe anyone with food stamps should be allowed to  ... 

Apple Computer
Anonymous APLLE SUCKS!!!!!

Dick's Sporting Goods
Wendy E Dicks is poor. I shop anywhere but there. Over priced, lots ... 

Domino's Pizza, Inc.
Eduardo Hello, I was really dissatisfied with your dominos in Masnf ... 

AppleBee's
Anonymous Just left restaurant in Tucson Az. We were set at a booth.w ... 

Amazon
Alexander Devereaux I completely understand your frustrations. Trust I do!!!I c ... 

Ace Hardware
Amber Litz I actually work at Ace Hardware in Green River, Wyoming, an ... 

The Directv Group, Inc.
Angry Customer I'm a customer of AT&T/DirectTV,

Walgreens
AnaM Store elmwood park on rt4, horrible management

Buffalo Wild Wings
A VERY disappointed former customer I was just at the Buffalo Wild Wings in Highlands Ranch, Co ... 

ADT Security Services, Inc
jz Worse than a terrible company. Cancelled service and a mont ... 

Placeholder advertisement