I have tried repeatedly for a week to contact your company. I have tried to talk to AP and left messages and no one returns or even answers the phone, period! This is frustrating and ridiculous. I am calling from the Holiday In Express, Paris, Texas (hidden) and I would appreciate some one calling me back. I am sorry, but I can see why your rating is low.
Gail Dority, GM
Purchased two recommended chemicals from store after water test. After adding these to pool pressure in filter rose by 9 psi to 30. Pulled the cartridges from filter and media totally coated with a slimy residue that was about 1/8 inch thick. After acid wash of cartridges the pressure is rising again. Visited store and called corporate with gee that's too bad and we're not sure what happened.
I am sorry to have to write and say my experience with Leslie Pools have been one big pain
Walking in the door and finding what I wanted and paying for it in full was the easy part
Trying to find a contractor and scheduling was hard but then mix in not receiving all the parts that were supposed to have been part with my premier package and then no rush from them to get them
Not a pleasurable experience
After visiting the gold canyon location today I will not return I will also Facebook all friends and anyone who reads not to go to leslies,The poor girl that was employed there was left a store that no one should have had to go into it was a mess and yes I was the first customer of the day
Freddy that works at Leslie's on Austin hwy in San Antonio Texas is an excellent employee-he very much helps the customer's .very friendly curtious- I would love to see him get a raise or promotion-or both-thanks dayna Armstrong(hidden)-satisfied customer
To whom it may concern,
On 3/22/2014 I purchased an 18 foot round marina salt water pool with a 50 year warranty from Leslie's pool supply store located in Wilmington Delaware store#207. On 9/26/2015 I noticed that the pool was rusting around the filter basket and around the top rail under the resin rim. I brought it to the attention of the store where I purchased the pool and they suggested that I spray paint over it with like a rustolium product which I did. I thought that was strange but that's what they instructed and that's what I did. On 2/24/2018 I noticed multiple rust spots on the side walls that look like running paint so I touched one of the spots and water started shooting out. I have since drained the pool to prevent any further damage. I am very concerned with the quality of this product! We purchased this specific pool so rust wouldn't happen and not even 2 years after the pool started to rust! What is the warranty process and does it cover a new liner and installation? I followed all the recommendations of Leslie's pool, purchased all products, and even had the recommended installer setup the pool and it still failed! I have attached pictures and the original receipt that are time stamped from 2015 and 2018 and i feel very strongly that Leslie should cover the full 100% of the warranty and installation! Please contact asap about the next step in this process.
Your review for Leslie's Swimming Pool Supplies is now live!
San Francisco, CA
1.0 star rating
On 18 Dec we paid for a variable speed pool pump including installation and at that time was assured by Robert that installation would be completed before 12/31 and he would notify us of the date.. On 12/22 I called the store since I hadn't heard from Robert and he told me that he hadn't heard from his installer but since it was the Christmas weekend he would let me know "first thing Tuesday morning". I never heard from him, of course, so I called to cancel the installation and was told that I'd have to appear so they could scan the card for a refund. On Tuesday I went into the store, card in hand, they never looked at the card and after keying into his computer for several minutes gave me a register receipt showing all zeros and told me it was out of the system. When I got home I checked my AmEx account and the charge was there but there was no credit. I finally had to contest the charge and request a reversal with AmEx, and the result with dealing with Leslie Pool is that I missed the $1000.00 DWP rebate. Thank You Leslie Pool.
To whom it may concern
I am extremely disappointed in the pool closing service my wife received today.We were not charged the price quoted for starters. There were no chemicals added to the pool itself just the skimmers. Last year Anti algae was added by Leslie's guy's into the pool itself. The fittings at the filter end were left open and not covered.Last season everything was covered completely. I can upload photo's but i don't see a link. I guess Leslie's takes advantage of a women alone at home.I would like to see a partial refund.
I am a long time Leslies customer but yesterday I experienced the absolute worst customer service experience ever at your Forney Texas location. I returned a defaulty leaf master that was well within my warranty period and Allan, the store manager, berated me in front of other customers. He said that I returned everything I bought there and I told him that I only returned the warranted products that did not work. He snapped at me and started banging on his computer. He said that this was the second time I had returned it but that was not true. Even if it was true, it should be replaced if it was not working properly and still in the warranty period. He has always been rude and complains even when we ask for a water test but the experience yesterday was the worst ever at Leslies or any other store. I only go there because the next nearest Leslies is 15 miles away.
I was in your store #406 Manchester N.H., clercks tried hard but store manager was rude ,deceitful and should be replaced,see my letter to Mr Hayward. Bob Heavey Pres U store It---Pine Hollow campgrounds
My comment above was not intended to be anonymous, please repost.
Today, 7:52 AM
Leslie's Poolmart Talent Pool Team (hidden))
I was interviewed twice, once by Josh of the Southington, CT store, then by Derik (District Manager)and was told there was a job in Newington,CT that Derik wanted me to wait for. Months passed with no contact by either person.
When I called Derik, he didn't have a clue about what happened.
Then I called Josh, who previously had expressed interest in having me work in the Southington store, now he tells me he is looking to get rid of people, not hire anyone?
Leslie's obviously lacks basic people skills , your managers can't even keep tract of who and when they spoke to someone!
Why would anyone want to work for a company that says one thing and does the opposite?
I have interacted with many employers in my career and have never experienced a more unprofessional and incompetant bunch of knuckleheads!
Dear Mr./ Ms. Anonymous, I'm afraid Mr. Hayward doesn't give a shit about customer service, the fact that they don't have a complaint line or a human resources department is proof of this.
He makes over $300,000!
They have only one person taking care of the stores in my area, the employee can't even go to the rest room, not to mention the stress of having to answer the phone, do water tests, and have a line of customers waiting for service. I would do everything possible to let the public know about all the other alternatives to shopping in leslies.
NAMCO is one of those companies!
The following email was returned back to me :
Where is your human resources department? This company is by far the worst I have ever encountered!
Called checking on purchase order transferred to 5 different people on hold for over 30 minutes. Very Very unorganized. I would not do busy with this company at all.
I have a horrible experience with store at Tatum and Greenway. The store manager pertain he knows everything and regardless of your issue tries to sell you something. Very rude and make incorrect statements and as soon as you confront him he backs off and says that he is one of top store managers who came from CA to make other stores profitable in AZ. He claims that Alex, former store manager was fired because of .....
he made statement that perfect weekly makes big difference in his pool. later on I asked him how do he maintains his pool. First he made up a story and later on he forgot what he said a minute ago and said he lives in an apartment.
I would highly recommend to ignore going to that store.
April 17, 2017
I just called Leslie Service department to schedule a Service Man visiting our leaking buster Pump. We believe it needs a new Part. The Customer Service name was Convey. He quoted me $95.00 per hour and a tripe charge for $25.00. I was wondering for Service Man to tell us which part he is going to order does not take him one hour. Therefore, I asked for supervisor. Convey said that his name is Cameron Novak and he is not available. I asked for his contact number. He said they do not allow giving his contact number. I asked for his email. He said he does not allow giving his email out. I asked him how I contact him. He said that he could put me on his voice mail. I left a voice mail for Mr. Novak. I heard from Mr. Novak within 15 minutes. He was yelling at me and telling me it is what it is! He was telling me either you pay or I cancel your appointment. There was no factor of negotiation or explanation. It was either you pay or you take a high way! This man is angry, inpatient, upset, and nasty. How he became a supervisor or a role model of the people in the company. I am not sure if he has canceled my appointment or not!
I have been a customer of Leslie for over 30 years I am. What is going on? I am confused! Would someone let me know please?
Than k you,
2801 Princeton Pl
Plano TX 75075