Called checking on purchase order transferred to 5 different people on hold for over 30 minutes. Very Very unorganized. I would not do busy with this company at all.
I have a horrible experience with store at Tatum and Greenway. The store manager pertain he knows everything and regardless of your issue tries to sell you something. Very rude and make incorrect statements and as soon as you confront him he backs off and says that he is one of top store managers who came from CA to make other stores profitable in AZ. He claims that Alex, former store manager was fired because of .....
he made statement that perfect weekly makes big difference in his pool. later on I asked him how do he maintains his pool. First he made up a story and later on he forgot what he said a minute ago and said he lives in an apartment.
I would highly recommend to ignore going to that store.
To whom it may concern,
April 17, 2017
I just called Leslie Service department to schedule a Service Man visiting our leaking buster Pump. We believe it needs a new Part. The Customer Service name was Convey. He quoted me $95.00 per hour and a tripe charge for $25.00. I was wondering for Service Man to tell us which part he is going to order does not take him one hour. Therefore, I asked for supervisor. Convey said that his name is Cameron Novak and he is not available. I asked for his contact number. He said they do not allow giving his contact number. I asked for his email. He said he does not allow giving his email out. I asked him how I contact him. He said that he could put me on his voice mail. I left a voice mail for Mr. Novak. I heard from Mr. Novak within 15 minutes. He was yelling at me and telling me it is what it is! He was telling me either you pay or I cancel your appointment. There was no factor of negotiation or explanation. It was either you pay or you take a high way! This man is angry, inpatient, upset, and nasty. How he became a supervisor or a role model of the people in the company. I am not sure if he has canceled my appointment or not!
I have been a customer of Leslie for over 30 years I am. What is going on? I am confused! Would someone let me know please?
Than k you,
2801 Princeton Pl
Plano TX 75075
I was in your store #406 Manchester N.H., clercks tried hard but store manager was rude ,deceitful and should be replaced,see my letter to Mr Hayward. Bob Heavey Pres U store It---Pine Hollow campgrounds