Information, reviews and public commentary for US companies

 

Leslies Poolmart Inc

Rating
0.730159
Address
3925 E Broadway Rd # 100
Phoenix, AZ
85040-2976
County
Maricopa
Contact
Lawrence Hayward
Role
Chairman of the Board
Phone
(602) 366-3999
Annual Sales Est
$327,165,000
Employees
2,006
SIC Code
5999
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Anonymous - 2 d 12 h ago

I recently purchased pool primer and paint from des peres mo store 38 location. I explained i needed primer to convert rubberbase to epoxy. When i opened a box of primer clearly said not for painted surfaces. The next day my wife returned it. Manager was rude and did finnally take it back. The next day i opened a box of paint... acyrilic not epoxy! manager only wld refund 1/2 the $ for opened box thats after i said i was calling bbb. 4 trips,25 dollars less and zero help from leslie's pools the manager chrissy is rude and has no business ddaling with people. We will never purchase from them again. Sad to see business ruined by rude service

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Anonymous - 8 d 14 h ago

0

Leslies Pool Supply Corporate NEVER contacted me in regards to my review....

VERY disappointed in this particular Leslie's Pool location. We are new to this area. We were recommended to this location by the owner of the pool company that built our pool with our previous owners of our house. My wife had purchased a mold/scaling product recommended by Marsha (employee). The product was very expensive and did NOT do one thing. Therefore, my wife took back the receipt and was denied any kind of refund, partial refund, replacement, etc. We realize that products work differently within every pool. With that being said, we called the owner of the pool company back and he was adamant about us returning to that exact location and to speak to Cassie (store manager) because she would help us get our pool to where it needed to be. My wife gave this location another try and went back in there and purchased two small bags of shock and got our water tested. My wife didn't realize that we already had some at home. So, she went to return them and was told by Cassie that they weren't able to take them back because it's their policy. My wife understood about their "policy" until my wife asked "why they couldn't take them back" and Cassie replied "because we've had one of our Leslie's locations catch on fire due to someone bringing back some shock. My wife left there thinking that was weird. Once again, we contacted the owner of the pool company that built our pool. He still was adamant about us still going to this location and dealing with Cassie directly (which was questioning-why just her). My wife gave that location another chase to get the pool water tested. Cassie told my wife that our cyanuric acid was "out the roof" and that we had no choice but to drain our pool. While my wife was in there the owner of the pool company that built our pool happened to be there also, but was in the very back of the store in the employee area where they fix pool equipment. My wife asked if she could speak to him since she'd never met him face to face but talk to him over the phone several times. My wife took Cassie's advice and rented a "trash can" pump from a home improvement store near by. We drained our pool that day and filled it up. We waited a couple of days (as we were told to do) to let the water settle prior to testing the water to start all over again with chemicals. We left several messages for the owner of the pool company to get back to us about starting over again. He failed to text back or return our phone calls. My wife took the water into that location to get it tested. My wife stood in front of the desk patiently waiting for Cassie to get off the phone. Then another employee behind the front desk said to me "I'll be with you in a minute" and helped out a pool guy (that worked pool company that built our pool) that was in line BEHIND my wife in line. My wife asked the employee when he returned back to the desk "why she was skipped" and the employee said because the owner of that pool company spends thousands of dollars there. Really? Then the employee tells my wife (after finally helping her) that our cyanuric acid was at 90% and that the ONLY option was to drain the pool again. While my wife waited on the water to be tested, Cassie was still on the phone just looking at my wife strangely. My wife overhears Cassie's conversation. Oh well what do you know...it was the pool owner of the company that built our pool. Cassie said "so do you just want me to charge the products to your account?" and then she said "it's not anyone's business about our personal life outside of here" as she was looking at my wife. My wife put it all together and figured out what was going on after hearing Cassie's conversation. My wife left there so upset about this whole process and that we were told we were going to have to drain our pool after we had just drained and refilled a couple of days prior to that. My wife came home got another sample and took it to the Leslie's location off of Nasa Parkway and was greeted very nicely by Tyler (employee) and the manager of the store there. My wife didn't tell them about what ha just happened at another Leslie's location until she was leaving that location. She just wanted to get our pool water retested to see if the cyanuric acid was really 90%. Tyler tested the water and said it was perfect. My wife had him test the cyanuric acid three times and Tyler confirmed all three times that it was at 30%. 90% to 30% is quite a big difference. We will definitely be going back to the NASA location from now on due to their customer service and knowledge. I would NOT recommend the Gulf Freeway location unless you are spending thousands of dollars there and have a "personal relationship" with the manager.

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Laurie Conard - 9 d ago

I recently went to the store on 32nd street and Shea,I was immediately offered assistance by a young man named Brandon.he was so friendly and patient and super helpful.I hope he gets recognition he certainly deserves it...I will definitely go back to that location...Thank you for your time...Laurie Conard...oh and I'm not sure if its needed but I am located in Phoenix Arizona.

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tom harmon - 12 d 9 h ago

1

I have had nothing but a run around by ur Oro Valley, AZ. store. After purchasing a diffuser for my pool motor, I waited a week and the part was not the right part. It didnt fit my motor and its the result of the employees u have there who didnt know the difference between P271P and a 271P1. The pool technician I had to hire I had to hire come to my house and he detected the wrong difffuser ur people sold me. I finally got the employee at the store to provide expedited service due to the 3 weeks I have been waiting for the correct diffuser.

I want u to get the part I ordered within 2 days.

Give me a reponse to this matter since my pool has been out of service weeks due to tthe incompetence of ur employees.

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Cortez - 18 d 9 h ago

Leslie's has grown to fast over the past two to three years to properly handle and manage it's staff and staffing needs. The slow retail stores have one or two employees. The busy stores retail centers have 3 for 4 employees. This creates long waits for water tests, lack of training for new employees, and poor customer service.

Cleaner repairs take forever. Typically 3 to 4 days before you ever get a call if your lucky enough to get one. My experience is if you drop off your cleaner you better call them a few days later or you may never hear back from them.

Upper management is spread to thin to save money to properly monitor each store. This creates issues with training, communication to store management, as well as productivity and relationship building for new business.

I recommend Leslie's for the product quality they provide, however, they could be a leader in the market if they would make changes to in management, hire more employees so that they can service residential\commercial adequately, and stop opening new stores next to one another in markets throughout the USA.

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Anonymous - 18 d 9 h ago

Less

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Paul B Rosenberg - 26 d 9 h ago

0

I will never buy anything from leslies pool again women are what are the pool told him I need the total dollar amount so I can get a cashier's check to pay for it they tell me oh no we only take credit cards or traveler's checks or hey travelers checks is just like a cashier's check so behold I went took my five grand that was going to buy a pool there and went to another pool place that took my cashier's check without a problem needless to say I will never purchase anything from leslies pool again the person that was in the store on Rita road in Tucson Arizona didn't know what the hell she was doinggold another store to ask him why they wouldn't take a cashier's check and they said well normally people don't have that kind of money so we want to finance it so it's telling me that they discriminate against people that have money I will be posting this on three of my social media sites and let friends and family know not to bother shopping at Leslie's pool supplies or anything

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Susan Alison - 27 d 11 h ago

2

I am in the customer rewards program, so I receive emails about sales. Today I received notice that "all shock" is 20% off. I need liquid shock and the clerk said, "sorry but the sale is only powder shock" and would not honor it. Nowhere does it say powder only.

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Steve - 36 d 7 h ago

0

Your store in McAllen #256 Texas has very bad customer service, I will not be dealing with the Company EVER again. To all the people out there you need to start shopping online you can save a fortune. I will also be sending an email to the CEO with all the details, stupid business from the store Manager.

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Sandi - 62 d 9 h ago

5

In this day and age, complaints out rank compliments. However, your employee, Kim Shadowers, store manager of the 90th Street Scottsdale, AZ store, deserves all the compliments I can give. I brave the road construction, and the parking lot upheaval, just to take my business to Kim. Even when she is overloaded, she gives you the time and information you need. She is very knowledgable about the products and takes care of my Hayward vac like a pro. My husband recently passed away, so it is intimidating to go into a "guys only" pool store. If Kim leaves Leslie's, I will try to find her wherever she decides to work. Good choice on a wonderful employee!

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John doe - 81 d 7 h ago

1

We have been a long time member of Leslie's very disappointing but we are kind of stuck as we have a finance card through Leslie's otherwise I would not be shopping there because they are overpriced on everything I'm having problems logging on to my account because they say I have multiple accounts which I don't only have one account I cannot get this cleared up to where I can use my rewards its been 3 or 4 years plus or more I have not been able to use any rewards due to being unable to log on. I call but they cant do nothing???

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Anonymous - 83 d 7 h ago

Former long term employee (10 year plus ) that wants to let consumers know that the Leslie's 10 years ago is no where close to Leslie's today. There is a specific reason ...... lack of employee experience and lack of correct training. With a turn over rate pushing 64% within retail locations and nearly the same number within there so called training staff , correct information from an employee there is almost impossible. As soon as they are "challenged " concerning there correctness on any aspect of the experience they instantly go into defense mode claiming they are the experts. Great place to shop should you get the right store otherwise good luck.

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Arlene - 144 d 13 h ago

0

Please note Leslie's Corporate offices moved several years ago to: 2005 E. Indian School Rd, Phoenix, AZ 85016. We requested the information be updated on this website, but have been unsuccessful as of this time. Thanks.

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JDSorens - 188 d 4 h ago

0

Went to the Leslie Pool Supply store at 4740 Natomas Blvd. Sacramento Ca. I needed two rubber o rings for my Sta-Rite System 3 Model S7M120. First the sales man (who was no help), was unable to look up the items I needed because he didn't have any useful catalog information for this very common pool filter assembly. Then once I looked up the item/sta-rite part number with my phone on the internet. He was able to locate the parts which they (of course) did not have in stock. Okay I was willing to order the O rings. Still trying to give my business to the local brick and mortar store. Both o rings were under $5. So the bill should have been around $10 right? O'h no, I had to pay for the shipping. Are you kidding me? Pay for shipping to the store, for an item they should have had in stock anyway. So the bill was going to be $17 for two small O rings. What a waist of time. I went home and ordered the o rings on Amazon, free shipping. Leslie's has lost my business for good this time. I will never step foot in that store again. My guess Lesile Pool will be out of business by this time next year.

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Charlie. Nas - 258 d 4 h ago

1

Does The chairman of the board or anybody of importance ever look at this website? I would be so embarrassed if this is my company and I would do something about it. I'm having a ridiculous problem and get no response from anybody at the home office. Obviously I'm not alone!

I have to say the guy at the local store Tom is awesome and doing his best, but his bosses are totally nonresponsive despite my constant calls to them and his constant calls to them

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Mary - 209 d 9 h ago

The best thing to do is give them a call. I used to work for corporate and can verify they do care about their customers. Nobody from there reads this site.

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Disgusted - 202 d 13 h ago

0

Hi Mary,

I've been contacting Customer Service/District Manager/Area Manager over the last year and have gotten nowhere! Sure wish you still worked there since no one in corporate gives a damn today!!

I rate Leslie's worse than Terrible !!

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Done - 202 d 13 h ago

Oooops, just noticed this is Leslie's Poolmart, not Leslie's Pool Supplies, to which my comments were directed. Please excuse the interruption.

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Anonymous - 201 d 11 h ago

Correction: Leslie's Poolmart is an affiliate of Leslie's Pool Supplies.

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Deb Thomas - 270 d 4 h ago

1

I would like to be contacted to discuss a recent problem I have had w your company, On 8/20/18, I brought my Polaris into the Glastonbury, Ct store. Parker, the store manager indicated that he would find the cause of the problem that day. When I called in, he told me that he did not have a chance to get to it as he was the only person working. He assured me that he would get to it first thing in the morning. I checked in later that day. Again he was the only worker for the day. I checked back on Wednesday. He told me that he did not have the proper cord to attach to my equipment so he could identify the problem. Now he had to contact another store. Today is Friday, the cord hasn't arrived from the Manchester, Ct store. Parker is off today. I am not holding Parker responsible for these delays however I am displeased with Leslie Pools. Only one employee in the store, inadequate equipment to do repairs. I was wondering if Leslie was downsizing in the Northeast since expansion as occurred in the South. Ready to take my business elsewhere

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Deb - 209 d 8 h ago

Since this site is not connected to Leslie's at all, it's best to give them a call.

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Randy VanDyke - 307 d 3 h ago

1

Went to Leslie's in Toledo Ohio on Monroe St, on 7/18/18 at 6:00 pm. Only had one girl working in the store. Totally ridiculous , it took for ever. I drive across town, because you have quality products. If this continues I will take my business somewhere else. Please wise up Leslie's , and hire some help. You are only hurting yourself, trying to cut cost!!!

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Victor - 304 d 5 h ago

0

Horrible company, I have not idea how you do business .Do you have a notion what costumer service is? or any person in your corporate offices have read something about how to treat a costumer?. Your employees at the Pico Rivera Ca store, one in particular is rude and not helpful at all to the opposite he becomes argumentative with the special skill to make the costumer fill ignorant and stupid .

But it is obvious that provably this is your company modus operandy , after seeing all the negative comments posted .

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Deb Thomas - 270 d 4 h ago

1

Does anyone at the company read this stuff. I agree...disgusting

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Jane - 209 d 8 h ago

This site is not affiliated with the company, so no, nobody reads this.

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