In this day and age, complaints out rank compliments. However, your employee, Kim Shadowers, store manager of the 90th Street Scottsdale, AZ store, deserves all the compliments I can give. I brave the road construction, and the parking lot upheaval, just to take my business to Kim. Even when she is overloaded, she gives you the time and information you need. She is very knowledgable about the products and takes care of my Hayward vac like a pro. My husband recently passed away, so it is intimidating to go into a "guys only" pool store. If Kim leaves Leslie's, I will try to find her wherever she decides to work. Good choice on a wonderful employee!
We have been a long time member of Leslie's very disappointing but we are kind of stuck as we have a finance card through Leslie's otherwise I would not be shopping there because they are overpriced on everything I'm having problems logging on to my account because they say I have multiple accounts which I don't only have one account I cannot get this cleared up to where I can use my rewards its been 3 or 4 years plus or more I have not been able to use any rewards due to being unable to log on. I call but they cant do nothing???
Former long term employee (10 year plus ) that wants to let consumers know that the Leslie's 10 years ago is no where close to Leslie's today. There is a specific reason ...... lack of employee experience and lack of correct training. With a turn over rate pushing 64% within retail locations and nearly the same number within there so called training staff , correct information from an employee there is almost impossible. As soon as they are "challenged " concerning there correctness on any aspect of the experience they instantly go into defense mode claiming they are the experts. Great place to shop should you get the right store otherwise good luck.
Please note Leslie's Corporate offices moved several years ago to: 2005 E. Indian School Rd, Phoenix, AZ 85016. We requested the information be updated on this website, but have been unsuccessful as of this time. Thanks.
Went to the Leslie Pool Supply store at 4740 Natomas Blvd. Sacramento Ca. I needed two rubber o rings for my Sta-Rite System 3 Model S7M120. First the sales man (who was no help), was unable to look up the items I needed because he didn't have any useful catalog information for this very common pool filter assembly. Then once I looked up the item/sta-rite part number with my phone on the internet. He was able to locate the parts which they (of course) did not have in stock. Okay I was willing to order the O rings. Still trying to give my business to the local brick and mortar store. Both o rings were under $5. So the bill should have been around $10 right? O'h no, I had to pay for the shipping. Are you kidding me? Pay for shipping to the store, for an item they should have had in stock anyway. So the bill was going to be $17 for two small O rings. What a waist of time. I went home and ordered the o rings on Amazon, free shipping. Leslie's has lost my business for good this time. I will never step foot in that store again. My guess Lesile Pool will be out of business by this time next year.
Does The chairman of the board or anybody of importance ever look at this website? I would be so embarrassed if this is my company and I would do something about it. I'm having a ridiculous problem and get no response from anybody at the home office. Obviously I'm not alone!
I have to say the guy at the local store Tom is awesome and doing his best, but his bosses are totally nonresponsive despite my constant calls to them and his constant calls to them
The best thing to do is give them a call. I used to work for corporate and can verify they do care about their customers. Nobody from there reads this site.
I've been contacting Customer Service/District Manager/Area Manager over the last year and have gotten nowhere! Sure wish you still worked there since no one in corporate gives a damn today!!
I rate Leslie's worse than Terrible !!
Oooops, just noticed this is Leslie's Poolmart, not Leslie's Pool Supplies, to which my comments were directed. Please excuse the interruption.
Correction: Leslie's Poolmart is an affiliate of Leslie's Pool Supplies.
I would like to be contacted to discuss a recent problem I have had w your company, On 8/20/18, I brought my Polaris into the Glastonbury, Ct store. Parker, the store manager indicated that he would find the cause of the problem that day. When I called in, he told me that he did not have a chance to get to it as he was the only person working. He assured me that he would get to it first thing in the morning. I checked in later that day. Again he was the only worker for the day. I checked back on Wednesday. He told me that he did not have the proper cord to attach to my equipment so he could identify the problem. Now he had to contact another store. Today is Friday, the cord hasn't arrived from the Manchester, Ct store. Parker is off today. I am not holding Parker responsible for these delays however I am displeased with Leslie Pools. Only one employee in the store, inadequate equipment to do repairs. I was wondering if Leslie was downsizing in the Northeast since expansion as occurred in the South. Ready to take my business elsewhere
Since this site is not connected to Leslie's at all, it's best to give them a call.
Went to Leslie's in Toledo Ohio on Monroe St, on 7/18/18 at 6:00 pm. Only had one girl working in the store. Totally ridiculous , it took for ever. I drive across town, because you have quality products. If this continues I will take my business somewhere else. Please wise up Leslie's , and hire some help. You are only hurting yourself, trying to cut cost!!!
Horrible company, I have not idea how you do business .Do you have a notion what costumer service is? or any person in your corporate offices have read something about how to treat a costumer?. Your employees at the Pico Rivera Ca store, one in particular is rude and not helpful at all to the opposite he becomes argumentative with the special skill to make the costumer fill ignorant and stupid .
But it is obvious that provably this is your company modus operandy , after seeing all the negative comments posted .
Does anyone at the company read this stuff. I agree...disgusting
This site is not affiliated with the company, so no, nobody reads this.
Today I came into Leslie's in downtown Palm Springs to get my pool water tested and to purchase acid/chlorine and a new brush. When Erik had finished testing the water, he mentioned something about the phosphates. I explained that I would have to be caring for my own pool for the next several months and that I didn't understand what he was trying to tell me about the phosphates. Then he sort of went on a tirade, talking down to me, saying "sir I already told you..." When I tried to point out what the analysis report said vs. what he was saying and that his explanation seemed contradictory, he got even more condescending. Then he promptly excused himself saying he had to use the restroom. The store manager was there during this entire time, but said nothing. So I purchased what I needed, and when he helped me take the acid/chlorine to my car I expressed that I thought Erik had been extremely rude to me. He defended Erik and made it clear he did not want to discuss it, and in the end, I left there not understanding the phosphates analysis. I have previously experienced rudeness from Erik, but not to this degree and I avoid him if possible when I go to that store. I spent over $60 there today. Obviously they could care less about being helpful and keeping their customers. So, goodbye Leslie's, hello Amazon or wherever, to avoid ever going into a Leslie's store again. And looking at the more than 20 reviews on this page, it's clear that this is a problem throughout the company...not one good review!
I believe you mean "couldn't care less", there is a big difference between could and couldn't
I live in Norwalk, Ct and I go to the Leslies Pool store at 151 Westport Ave, Norwalk.
Your store manager, Jennifer DeMayo is amazing and should be recognized for the good work she does as Manager of your store. This summer I had a problem with algae and I went to the store about 3 times. The young men who checked my water could never get it right. The 3rd time I went to get the water checked Jenn was available and she told me what to do and in 24 hours my water was clear. She has checked my water on opening and closing the pool and always does a great job. I don't know why the other people can't. Any suggestion she has made to me for the water worked 100%. I told her I was going to write to Corporate as I feel something should be done for her great work. I do hope someone in Corporate will read this and let me know they have seen this.
This website is not affiliated with Leslie's whatsoever, and do not expect a response from them. The best thing to do is give them a call. I used to work for corporate and can verify they do care about their customers.
I am in the middle of trying to get my pool pump / motor repaired. It was originally installed by Leslie's back in February this year. The motor had tripped a breaker, shutting off my freezer, ruining most of the food I had in it. We made the appointment through our local store but they said we gave to go the service department which is a separate entity. We made the appointment, the tech showed up and informed me that the motor was bad. I told him I figured as much. Then he said he had to go back and get the parts as he didn't bring anything with him. K
I said to hi "seriously?", I explained everything to the store manager but he said no one said a word to him.nhe left and came back with a motor. After a short time he told my wife that it was the wrong motor, he had to go find the right one. Several hours went by and I tried to call him; no answer. I tied several more times-no answer. I called the store and the manager said she has been trying to call him as she found the right one. She told me she was going to call the service department and turn it over to them and they would call me. After 45 minutes, I finally called the service department and was told that they couldn't get hold of him. She said she was going to make some calls and call me back. After 30 minutes Sh did, telling me that. The motor has to be ordered. I said that the Kingwood, TX store has the right one and she replied no, the manager was wrong, she doesn't. I asked her when will they have the motif and she said she doesn't know as the store has to order it. I have never had such horrible customer service from any business. Thus is a warranty job, my pool is turning green, I have lost a lot of food and not one person gives a shit. (Pardon my language) I will never recommend Leslie's to anyone and will not be doing any business with them if I can help it. I don't think it matters as it seems that no one from the company pays attention to the comments on this forum.
Very unprofessional. Pool down a month, because inexperienced installer, been put off, by managers and district managers. John Molloy, his boss Kate. Now telling it will be even longer to get fixed. Installer, burnt up new pump, chopped up PVC piping. I have before and after pictures.
Awful. I left my money clip with my cash on the counter. The manager wouldn't even look at the cameras. I'll never be back. Ever
I frequently go into the Surprise Arizona, Leslie's Pool store, not much anymore, after this incident. Their coupons are virtually useless, only good on regular priced items, and most of what everyone wants, is on sale, and "not" at good sale prices either. Leslie's is way overpriced. When I asked about using these 5.00 coupons in the store, a rather rude and nasty associate said, its only for stuff not on sale, and their registers won't accept. All fine and good, if that is Leslie's policy, except for the attitude. If you want to work with people have a people friendly attitude, or go work behind the scenes. No need to be rude and condescending.
I bought a new Polaris 6 months ago. Polaris stopped working and I brought it in for repair to the Mason Road store in Katy, Tx.
I was told the guy that fixes it was out that day but it would be fixed the next day. A week later I had still not heard anything and I called the store. They said they were waiting on a part and it will be in and fixed in just a few days. At two weeks I called and asked why it wasn't fixed. They said they ordered the wrong part and should have the right part in just a few days. We are now more than 3 weeks and they are telling me they have no idea when it will be in. I asked to talk to the Manager, Oscar and they said he is difficult to catch,"try early in the day".
I have been a customer for almost 20 years but will be taking my business elsewhere. Terrible customer service.