Was on the phone for 25 minutes trying to order $275 worth of products from website. I received an email for $10 off but did not receive a code to apply this to the end of my purchase. Was transferred to customer service who gave me two $5 rewards to apply once I logged on to my acct (she would not place my order for me). When I logged onto my acct there was a problem with my password. Called again and tried to get someone to place the order for me--he acted like he didnt want to place the order and wanted me to do it on line. Explained about the reward coupon customer support gave me and he said I could not order online, I had to use it in the store. If you do not want my business or money I will take it somewhere else. Never had this much difficulty ordering...EVER!
Told them not to send me any advertising after I gave them my email addresss. Guess what. I got ads! Fuck you Leslies.
The Fairfield,CT store is a shitshow.
Call corporate, give names and a detailed account. You will get CAD dollars( customer appreciation dollars for the bad experiences! I have had many there. Good luck!
Terrible supervisors at the Dallas Tx Distribution Center, they are racist and treat you like shit, the HR all she does is walk around the building talking to the guys or eating in the break room talking to the men, she don't take shit serious. They like to listen to the permanent workers but the seasonal or temp workers always get blamed for everything and then we get fired because of them. That's bs. Someone need to go to that warehouse and see for themselves what's really going on. How they really talk to the workers like if we are they slaves or something, no fans is super hot, I know it's a warehouse but most warehouses provide fans or something to keep air circulation. But they don't give a shit because they sit in the cold AC.
Your web site to complete the survey www.lesliepool.com/opinion has been hijacked. About 10 survey web sites try to fool you into entering their website.
called the store in Chesapeake VA, asked if they closed for covid the manager said she is not at liberty to discuss any policies she can only sell me items. She stated if I have an issue deal with the corporate office. Rude terrible service. What kind of manager only "sells things"?
We went into the Leslie pool store in Lancaster PA to purchase a pool about a month ago. They told us there was none avaliable I was told to keep checking website to see if there was any pools restock. We then finally got to put in our name and email for a representative to get a hold of us. We got a email from Matt tinnin asking us what pool we were interested in. Eventually we decide to go with the edge. Matt informed us to go into the lancaster store to put in our order. When we got to the store the sale man told us they couldn't put any orders in for a few months. So we emailed Matt again to discuss our situation and we still haven't received an email. I really wanted to do business with Leslie pool but im not getting any response from anyone. This is very disturbing to me for a company not to respond back.
Was in store in Port Saint Lucie, Fl the manager was as rude and nasty as Pelosi He wouldn't tell me where stuff was, asked several times. He said shock was behind counter then walk over to the wall and got it. 16 bucks for 1 bag of shock just like a Democrat went to pinch a penny was greeted like I was family was shown where everything was explain how to use it and she even wrote it down jug of chlorine shock and algae treatment lil over 17 dollars. Goodbye RIP offs hello pinch a penny.
Florida is a cess pool. Deal with it.
andd your a buttwipe
Horrible customer service call center. I've been calling since July 7th regarding our pool ladder we purchased last year July 9 along with pool package. Our ladder is still under warranty, I was told to send pictures of our defective ladder, I did what they told me and I was told 3-5 business days. I have never felt with such a unprofessional bunch of people every excuse from COVID-19 to tell me I have to just wait. Virginia is going through a heat wave and we have been unable to use our pool due to safety issues. Why is it so damn hard to get an answer back from someone. If corporate wants to look up my order please do so and get me a resolution. Order # A1004291
Still waiting for any kind of response from these people unbelievable how ridiculous this has gotten!!! I wish I had never dealt with Leslie pools!!! How are you guys still in business when your customer service is so bad.
Fairfield ct store is horrible no one seems to care about the customers and the manager is never there. I have had many problems everytime i go to this store..it is very poorly run and no one seems to wanna help.
Awful customer service. Weeks later and still no refund on the product never shipped! Buyer beware!
Do not order online..they cannot stand behind delivery date..taking 15 days just to ship..with shipping like 20 days to fill an order for 1 thing!
I bought a Jacuzzi pool water heater from Leslie's Pools I've had to repair it every year and my warranty doesnt cover the service I have had a service tech out for the third time or the same problem only because I had to continue calling to get him to come out 2 unit from jacuzzi is completely unreliable unfortunately I spent the money I have to live with the results and the lack of service that I am being given my bad
I just want to give this place like 2 starts because I use to work there at the DC and it's super hot, and they don't have no kind of fans or nothing to give us or anyone some air, I called osha hopefully they help those girls there, I could not take that heat, it's over 100 inside that warehouse.
So I use to Work for Leslies pool DC , in Dallas tx , and I was fired because some lady Teresa was always getting on to me and when I finally spoke up and told her she was not my boss she went and told the supervisor Georgia that I never wore my gloves and or had a mask on that I would take it off. But she never wore gloves either. I even have pictures of her never having them on and handling stuff without them. Giving other ladies product without them. I should've listened to the other ladies when I started that she would have me fired if I ever said anything about her. I don't know why that DC defends her so much. I'm not the only one that has been fired because of her and I feel like that is unfair to a lot of us that go to work hard and earn a paycheck just like her. Over all other supervisors like Mr John and Mr Alberto were very nice and always helped with what could be done.
I go to the Bristol Ct store all the time. Everytime i go in there at talk to the asst manager Ricky, he smells like booze..this has happened on multiple occasions. Not very professional.
So I have an issue I have been in local stores to purchase the nice cooler on sale for 49.99 in store price. The seafoam color and still no luck have been told several times that it would be in or the ones in store or missing a handle. Quiet frankly I'm tired of wasting my gas and time away from work and putting myself in the line of COVID all for nothing when told otherwise by staff. This email is asking what can be done to get this cooler? I don't have the time to leave work any longer and it won't allow me to purchase on line. Please let me know
still NO RESPONSE TO THIS EMAIL THAT HAS BEEN SENT SEVERAL TIMES ALONG WITH FOLLOWING UP - PISS POOR SERVICE
Absolutely fucking terrible who doesn't take acredit card over the phone in 2020 are you high
Worst service I've ever encountered. Glenwood shopping center in Chesapeake, VA., Sales associate named Jason has no customer service skills at all. Everytime I go in I have a problem with him. Rude, condescending offers no tangible solutions for customer issues and lies about how to get some problems solved. Will never deal with this guy again. I feel sorry for new peson he is training. Although new person actually seems to care and want to help customers out. If he stays training with Jason may not last long
Tristian Ortiz is a horrible manager!!!!!
I set up an order on 5/21 and there was a glitch with my street address. I then spoke to a Customer Service rep on 5/22 and he agreed to replicate a new order for me . He then advised me that the original order would be cancelled. I go on the Leslie's website 4 days later and see that the cancelled order has been shipped and the new order is not even showing up. Then 3 days later I have 2 shipped orders at my front door. I call back Customer Service to getting this quickly resolved and on hold for an hour when a person finally comes on and say's there's nothing they can do! I'm like are you kidding me! He then proceeds to hang up on me after a hour on hold. I got through a second time with another person who was a bit more helpful but not yet resolved and didn't really know where to start at first due to being their first week on the job. Worst Customer Service ever!!! Never purchase anything from this company off their website. Absolute nightmare!!
Yeah well last year I spent 10k on pool, filter etc. two days later filter broke and it's now a year later and I'm still trying to get a new filter. Never got a call and finally I bought another with a more reputable company. I want my money back
Loser. You didn't do what you were supposed to.