Information, reviews and public commentary for US companies


Leslies Poolmart Inc

3925 E Broadway Rd # 100
Phoenix, AZ
Lawrence Hayward
Chairman of the Board
(602) 366-3999
Annual Sales Est
SIC Code
General profile image

Anonymous - 2 d 12 h ago

I recently purchased pool primer and paint from des peres mo store 38 location. I explained i needed primer to convert rubberbase to epoxy. When i opened a box of primer clearly said not for painted surfaces. The next day my wife returned it. Manager was rude and did finnally take it back. The next day i opened a box of paint... acyrilic not epoxy! manager only wld refund 1/2 the $ for opened box thats after i said i was calling bbb. 4 trips,25 dollars less and zero help from leslie's pools the manager chrissy is rude and has no business ddaling with people. We will never purchase from them again. Sad to see business ruined by rude service

General profile image

Anonymous - 8 d 14 h ago


Leslies Pool Supply Corporate NEVER contacted me in regards to my review....

VERY disappointed in this particular Leslie's Pool location. We are new to this area. We were recommended to this location by the owner of the pool company that built our pool with our previous owners of our house. My wife had purchased a mold/scaling product recommended by Marsha (employee). The product was very expensive and did NOT do one thing. Therefore, my wife took back the receipt and was denied any kind of refund, partial refund, replacement, etc. We realize that products work differently within every pool. With that being said, we called the owner of the pool company back and he was adamant about us returning to that exact location and to speak to Cassie (store manager) because she would help us get our pool to where it needed to be. My wife gave this location another try and went back in there and purchased two small bags of shock and got our water tested. My wife didn't realize that we already had some at home. So, she went to return them and was told by Cassie that they weren't able to take them back because it's their policy. My wife understood about their "policy" until my wife asked "why they couldn't take them back" and Cassie replied "because we've had one of our Leslie's locations catch on fire due to someone bringing back some shock. My wife left there thinking that was weird. Once again, we contacted the owner of the pool company that built our pool. He still was adamant about us still going to this location and dealing with Cassie directly (which was questioning-why just her). My wife gave that location another chase to get the pool water tested. Cassie told my wife that our cyanuric acid was "out the roof" and that we had no choice but to drain our pool. While my wife was in there the owner of the pool company that built our pool happened to be there also, but was in the very back of the store in the employee area where they fix pool equipment. My wife asked if she could speak to him since she'd never met him face to face but talk to him over the phone several times. My wife took Cassie's advice and rented a "trash can" pump from a home improvement store near by. We drained our pool that day and filled it up. We waited a couple of days (as we were told to do) to let the water settle prior to testing the water to start all over again with chemicals. We left several messages for the owner of the pool company to get back to us about starting over again. He failed to text back or return our phone calls. My wife took the water into that location to get it tested. My wife stood in front of the desk patiently waiting for Cassie to get off the phone. Then another employee behind the front desk said to me "I'll be with you in a minute" and helped out a pool guy (that worked pool company that built our pool) that was in line BEHIND my wife in line. My wife asked the employee when he returned back to the desk "why she was skipped" and the employee said because the owner of that pool company spends thousands of dollars there. Really? Then the employee tells my wife (after finally helping her) that our cyanuric acid was at 90% and that the ONLY option was to drain the pool again. While my wife waited on the water to be tested, Cassie was still on the phone just looking at my wife strangely. My wife overhears Cassie's conversation. Oh well what do you was the pool owner of the company that built our pool. Cassie said "so do you just want me to charge the products to your account?" and then she said "it's not anyone's business about our personal life outside of here" as she was looking at my wife. My wife put it all together and figured out what was going on after hearing Cassie's conversation. My wife left there so upset about this whole process and that we were told we were going to have to drain our pool after we had just drained and refilled a couple of days prior to that. My wife came home got another sample and took it to the Leslie's location off of Nasa Parkway and was greeted very nicely by Tyler (employee) and the manager of the store there. My wife didn't tell them about what ha just happened at another Leslie's location until she was leaving that location. She just wanted to get our pool water retested to see if the cyanuric acid was really 90%. Tyler tested the water and said it was perfect. My wife had him test the cyanuric acid three times and Tyler confirmed all three times that it was at 30%. 90% to 30% is quite a big difference. We will definitely be going back to the NASA location from now on due to their customer service and knowledge. I would NOT recommend the Gulf Freeway location unless you are spending thousands of dollars there and have a "personal relationship" with the manager.

General profile image

Laurie Conard - 9 d ago

I recently went to the store on 32nd street and Shea,I was immediately offered assistance by a young man named Brandon.he was so friendly and patient and super helpful.I hope he gets recognition he certainly deserves it...I will definitely go back to that location...Thank you for your time...Laurie Conard...oh and I'm not sure if its needed but I am located in Phoenix Arizona.

General profile image

tom harmon - 12 d 9 h ago


I have had nothing but a run around by ur Oro Valley, AZ. store. After purchasing a diffuser for my pool motor, I waited a week and the part was not the right part. It didnt fit my motor and its the result of the employees u have there who didnt know the difference between P271P and a 271P1. The pool technician I had to hire I had to hire come to my house and he detected the wrong difffuser ur people sold me. I finally got the employee at the store to provide expedited service due to the 3 weeks I have been waiting for the correct diffuser.

I want u to get the part I ordered within 2 days.

Give me a reponse to this matter since my pool has been out of service weeks due to tthe incompetence of ur employees.

General profile image

Cortez - 18 d 9 h ago

Leslie's has grown to fast over the past two to three years to properly handle and manage it's staff and staffing needs. The slow retail stores have one or two employees. The busy stores retail centers have 3 for 4 employees. This creates long waits for water tests, lack of training for new employees, and poor customer service.

Cleaner repairs take forever. Typically 3 to 4 days before you ever get a call if your lucky enough to get one. My experience is if you drop off your cleaner you better call them a few days later or you may never hear back from them.

Upper management is spread to thin to save money to properly monitor each store. This creates issues with training, communication to store management, as well as productivity and relationship building for new business.

I recommend Leslie's for the product quality they provide, however, they could be a leader in the market if they would make changes to in management, hire more employees so that they can service residential\commercial adequately, and stop opening new stores next to one another in markets throughout the USA.

General profile image

Anonymous - 18 d 9 h ago


General profile image

Paul B Rosenberg - 26 d 9 h ago


I will never buy anything from leslies pool again women are what are the pool told him I need the total dollar amount so I can get a cashier's check to pay for it they tell me oh no we only take credit cards or traveler's checks or hey travelers checks is just like a cashier's check so behold I went took my five grand that was going to buy a pool there and went to another pool place that took my cashier's check without a problem needless to say I will never purchase anything from leslies pool again the person that was in the store on Rita road in Tucson Arizona didn't know what the hell she was doinggold another store to ask him why they wouldn't take a cashier's check and they said well normally people don't have that kind of money so we want to finance it so it's telling me that they discriminate against people that have money I will be posting this on three of my social media sites and let friends and family know not to bother shopping at Leslie's pool supplies or anything

General profile image

Susan Alison - 27 d 11 h ago


I am in the customer rewards program, so I receive emails about sales. Today I received notice that "all shock" is 20% off. I need liquid shock and the clerk said, "sorry but the sale is only powder shock" and would not honor it. Nowhere does it say powder only.

General profile image

Steve - 36 d 7 h ago


Your store in McAllen #256 Texas has very bad customer service, I will not be dealing with the Company EVER again. To all the people out there you need to start shopping online you can save a fortune. I will also be sending an email to the CEO with all the details, stupid business from the store Manager.

General profile image

Sandi - 62 d 9 h ago


In this day and age, complaints out rank compliments. However, your employee, Kim Shadowers, store manager of the 90th Street Scottsdale, AZ store, deserves all the compliments I can give. I brave the road construction, and the parking lot upheaval, just to take my business to Kim. Even when she is overloaded, she gives you the time and information you need. She is very knowledgable about the products and takes care of my Hayward vac like a pro. My husband recently passed away, so it is intimidating to go into a "guys only" pool store. If Kim leaves Leslie's, I will try to find her wherever she decides to work. Good choice on a wonderful employee!

General profile image

John doe - 81 d 7 h ago


We have been a long time member of Leslie's very disappointing but we are kind of stuck as we have a finance card through Leslie's otherwise I would not be shopping there because they are overpriced on everything I'm having problems logging on to my account because they say I have multiple accounts which I don't only have one account I cannot get this cleared up to where I can use my rewards its been 3 or 4 years plus or more I have not been able to use any rewards due to being unable to log on. I call but they cant do nothing???

General profile image

Anonymous - 83 d 7 h ago

Former long term employee (10 year plus ) that wants to let consumers know that the Leslie's 10 years ago is no where close to Leslie's today. There is a specific reason ...... lack of employee experience and lack of correct training. With a turn over rate pushing 64% within retail locations and nearly the same number within there so called training staff , correct information from an employee there is almost impossible. As soon as they are "challenged " concerning there correctness on any aspect of the experience they instantly go into defense mode claiming they are the experts. Great place to shop should you get the right store otherwise good luck.

General profile image

Arlene - 144 d 13 h ago


Please note Leslie's Corporate offices moved several years ago to: 2005 E. Indian School Rd, Phoenix, AZ 85016. We requested the information be updated on this website, but have been unsuccessful as of this time. Thanks.

General profile image

JDSorens - 188 d 4 h ago


Went to the Leslie Pool Supply store at 4740 Natomas Blvd. Sacramento Ca. I needed two rubber o rings for my Sta-Rite System 3 Model S7M120. First the sales man (who was no help), was unable to look up the items I needed because he didn't have any useful catalog information for this very common pool filter assembly. Then once I looked up the item/sta-rite part number with my phone on the internet. He was able to locate the parts which they (of course) did not have in stock. Okay I was willing to order the O rings. Still trying to give my business to the local brick and mortar store. Both o rings were under $5. So the bill should have been around $10 right? O'h no, I had to pay for the shipping. Are you kidding me? Pay for shipping to the store, for an item they should have had in stock anyway. So the bill was going to be $17 for two small O rings. What a waist of time. I went home and ordered the o rings on Amazon, free shipping. Leslie's has lost my business for good this time. I will never step foot in that store again. My guess Lesile Pool will be out of business by this time next year.

General profile image

Charlie. Nas - 258 d 4 h ago


Does The chairman of the board or anybody of importance ever look at this website? I would be so embarrassed if this is my company and I would do something about it. I'm having a ridiculous problem and get no response from anybody at the home office. Obviously I'm not alone!

I have to say the guy at the local store Tom is awesome and doing his best, but his bosses are totally nonresponsive despite my constant calls to them and his constant calls to them

General profile image

Mary - 209 d 9 h ago

The best thing to do is give them a call. I used to work for corporate and can verify they do care about their customers. Nobody from there reads this site.

General profile image

Disgusted - 202 d 13 h ago


Hi Mary,

I've been contacting Customer Service/District Manager/Area Manager over the last year and have gotten nowhere! Sure wish you still worked there since no one in corporate gives a damn today!!

I rate Leslie's worse than Terrible !!

General profile image

Done - 202 d 13 h ago

Oooops, just noticed this is Leslie's Poolmart, not Leslie's Pool Supplies, to which my comments were directed. Please excuse the interruption.

General profile image

Anonymous - 201 d 11 h ago

Correction: Leslie's Poolmart is an affiliate of Leslie's Pool Supplies.

General profile image

Deb Thomas - 270 d 4 h ago


I would like to be contacted to discuss a recent problem I have had w your company, On 8/20/18, I brought my Polaris into the Glastonbury, Ct store. Parker, the store manager indicated that he would find the cause of the problem that day. When I called in, he told me that he did not have a chance to get to it as he was the only person working. He assured me that he would get to it first thing in the morning. I checked in later that day. Again he was the only worker for the day. I checked back on Wednesday. He told me that he did not have the proper cord to attach to my equipment so he could identify the problem. Now he had to contact another store. Today is Friday, the cord hasn't arrived from the Manchester, Ct store. Parker is off today. I am not holding Parker responsible for these delays however I am displeased with Leslie Pools. Only one employee in the store, inadequate equipment to do repairs. I was wondering if Leslie was downsizing in the Northeast since expansion as occurred in the South. Ready to take my business elsewhere

General profile image

Deb - 209 d 8 h ago

Since this site is not connected to Leslie's at all, it's best to give them a call.

General profile image

Randy VanDyke - 307 d 3 h ago


Went to Leslie's in Toledo Ohio on Monroe St, on 7/18/18 at 6:00 pm. Only had one girl working in the store. Totally ridiculous , it took for ever. I drive across town, because you have quality products. If this continues I will take my business somewhere else. Please wise up Leslie's , and hire some help. You are only hurting yourself, trying to cut cost!!!

General profile image

Victor - 304 d 5 h ago


Horrible company, I have not idea how you do business .Do you have a notion what costumer service is? or any person in your corporate offices have read something about how to treat a costumer?. Your employees at the Pico Rivera Ca store, one in particular is rude and not helpful at all to the opposite he becomes argumentative with the special skill to make the costumer fill ignorant and stupid .

But it is obvious that provably this is your company modus operandy , after seeing all the negative comments posted .

General profile image

Deb Thomas - 270 d 4 h ago


Does anyone at the company read this stuff. I agree...disgusting

General profile image

Jane - 209 d 8 h ago

This site is not affiliated with the company, so no, nobody reads this.

Other Reviews & Comments

Anonymous Up your game Petco! You are better than this.

Great Clips, Inc.
Not your customer anymore Went in to a new Prosper, Tx location after hearing how gre ... 

Taco Bell Corp.
jeff mccann How do you eat a power bowl you guys to cheap to supply the ... 

Chrysler Group LLC
Gregory Scott Dear sir I have one question will you bring back the Dodge  ... 

American Home Shield
Jewell Hawkins I've been with ahs for over ten years my stove and refriger ... 

Wells Fargo & Company
I'm PhiladelphiaHazel McFadden trustee Sierra McFadden I didn't come to Warsaw because she was underage she's 23 now will be up there to your office she's my trustee December 2011 Beyond Elise France McFadden. I got into a ho ... 

Food Network
Food Network Boycott Sorry kids. We're boycotting all television filmed in Georg ... 

Fox News Network, LLC
Reply to Mad Max Thank you for your extremely well written comment. It refle ... 

Frys Food Stores
randomfrysemployee This has been the most unprofessional, greedy, two-faced, c ... 

Anonymous I am very dissatisfied with Lowes On Boston Road, Springfie ... 

Choice Home Warranty
Russ Do you have the direct number for Max on the resolution tea ... 

Gold's Gym International, Inc.

Toys R Us
Aiden Could you open a company called toy land

Dollar General
Anonymous I agree with you. Julie Moran is not a very good person. Wh ... 

Ashley Furniture
John Gelato Well it took me three days, two emails, a post and numerous ... 

Church's Chicken
Daryl cross Just visited the store on south Dixie street in odessa Texa ... 

The Directv Group, Inc.
Tanesha Yarbrough Direct TV is a freaking joke and damn thieves. How do you e ... 

Rooms To Go
Cat L. LONG story short... we've been waiting 3 months for furnitu ... 

Steven I have been a long time subscriber of AT&T U-verse. Aft ... 

Panera Bread
Totally Disappointed in you BECCA! I can't believe I'm writing this as it pertains to this Pan ... 

General Motors
scott I have a tech question, My 2007 GMC Sierra had new brakes p ... 

Google Inc.
Derekhoehle My accounts have been hacked into I want them off of it and ... 

ESPN, Inc.
Peggy Would you please tell those announcers on ESPN to take abou ... 

Chick-fil-A, Inc.
Anonymous Unappreciated?? For your father's service?! What did you do ... 

Anonymous Wow after all that you say they drop food on the ground and ... 

The Home Depot, Inc.
Anonymous How much sense you think you make?

7-Eleven, Inc.
Anonymous this company is messed up in a big way.

Ford Motor Company
pistoff I don't buy ANYMORE FORD vehicles. When Obama was President ... 

Family Dollar Stores, Inc.
Sandy I am frequent the Monroe OH Family Dollar because it happen ... 

Giant Eagle, Inc.
Susan The Giant Eagle store in Heath/Newark is a disgrace. I have ... 

Bank of America Corporation
Juliet Ramdeen This morning I went to the bank while waiting on line to ma ... 

Bill S. Petsmart (chewy) just partnered with Bullmastiff Rescuers I ... 

Anonymous So since you suggested they open a corporate office in your ... 

Forever 21
Anonymous I order from forever 21 on may 9th it said it would be 5-7  ... 

Jason Cook One more thing , since when is canned chili dog sauce worth ... 

P F Changs China Bistro Inc
Katie Today a group of 16 ladies had lunch at P.F.Changs in Parkm ... 

The Wendy's Company
Sonja B Just ate the new barbecue sauce and was so disgusted. I wil ... 

Lennox Industries
Pat Nelson An employee of Lennox who retired and has since passed away ... 

MetroPCS Communications, Inc.
Suzanne French Not happy with metro/t Mobil...

Bob's Discount Furniture
Pedro Hi my review There's a new store at Calumet city in ill I c ... 

Old Navy
Jill I agree it's soooo bad you cannot physically shop in that l ... 

Anonymous Walgreen 1200 clinton ave in Irvington nj im going back to  ... 

Former Customer A Human Being will never answer their phone.

Rent a Center
Rebecca The rent a center here in rogersville Joe gibbons and Jorda ... 

TGI Friday's
robin booker Friday sucks.... My and Family had a HOrrible experience on ... 

Belk Incorporated
To Ms. Educated Did you proofread?

Office Depot
Layla I worked for OfficeDepot for over a year as a Print Supervi ... 

Chinaboy Did you buy my Chinese products while you were at Walmart?  ... 

Buffalo Wild Wings
not acceptable MIllie at chapel ridge fort wayneindiana is the most attitu ... 

Wal-Mart Stores, Inc.
Joaquin I bought a total wireless card from Walmart in Indio Califo ...