Information, reviews and public commentary for US companies

 

Leslies Poolmart Inc

Rating
0.591837
Address
3925 E Broadway Rd # 100
Phoenix, AZ
85040-2976
County
Maricopa
Contact
Lawrence Hayward
Role
Chairman of the Board
Phone
(602) 366-3999
Annual Sales Est
$327,165,000
Employees
2,006
SIC Code
5999
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Yvonne - 6 d 36 m ago

0

Awful. I left my money clip with my cash on the counter. The manager wouldn't even look at the cameras. I'll never be back. Ever

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Charlie. Nas - 16 d 16 h ago

1

Does The chairman of the board or anybody of importance ever look at this website? I would be so embarrassed if this is my company and I would do something about it. I'm having a ridiculous problem and get no response from anybody at the home office. Obviously I'm not alone!

I have to say the guy at the local store Tom is awesome and doing his best, but his bosses are totally nonresponsive despite my constant calls to them and his constant calls to them

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Dee Adams - 19 d ago

1

I frequently go into the Surprise Arizona, Leslie's Pool store, not much anymore, after this incident. Their coupons are virtually useless, only good on regular priced items, and most of what everyone wants, is on sale, and "not" at good sale prices either. Leslie's is way overpriced. When I asked about using these 5.00 coupons in the store, a rather rude and nasty associate said, its only for stuff not on sale, and their registers won't accept. All fine and good, if that is Leslie's policy, except for the attitude. If you want to work with people have a people friendly attitude, or go work behind the scenes. No need to be rude and condescending.

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Randy - 20 d 20 h ago

1

Today I came into Leslie's in downtown Palm Springs to get my pool water tested and to purchase acid/chlorine and a new brush. When Erik had finished testing the water, he mentioned something about the phosphates. I explained that I would have to be caring for my own pool for the next several months and that I didn't understand what he was trying to tell me about the phosphates. Then he sort of went on a tirade, talking down to me, saying "sir I already told you..." When I tried to point out what the analysis report said vs. what he was saying and that his explanation seemed contradictory, he got even more condescending. Then he promptly excused himself saying he had to use the restroom. The store manager was there during this entire time, but said nothing. So I purchased what I needed, and when he helped me take the acid/chlorine to my car I expressed that I thought Erik had been extremely rude to me. He defended Erik and made it clear he did not want to discuss it, and in the end, I left there not understanding the phosphates analysis. I have previously experienced rudeness from Erik, but not to this degree and I avoid him if possible when I go to that store. I spent over $60 there today. Obviously they could care less about being helpful and keeping their customers. So, goodbye Leslie's, hello Amazon or wherever, to avoid ever going into a Leslie's store again. And looking at the more than 20 reviews on this page, it's clear that this is a problem throughout the company...not one good review!

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Joe - 25 d 16 h ago

1

I bought a new Polaris 6 months ago. Polaris stopped working and I brought it in for repair to the Mason Road store in Katy, Tx.

I was told the guy that fixes it was out that day but it would be fixed the next day. A week later I had still not heard anything and I called the store. They said they were waiting on a part and it will be in and fixed in just a few days. At two weeks I called and asked why it wasn't fixed. They said they ordered the wrong part and should have the right part in just a few days. We are now more than 3 weeks and they are telling me they have no idea when it will be in. I asked to talk to the Manager, Oscar and they said he is difficult to catch,"try early in the day".

I have been a customer for almost 20 years but will be taking my business elsewhere. Terrible customer service.

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Randy VanDyke - 65 d 15 h ago

1

Went to Leslie's in Toledo Ohio on Monroe St, on 7/18/18 at 6:00 pm. Only had one girl working in the store. Totally ridiculous , it took for ever. I drive across town, because you have quality products. If this continues I will take my business somewhere else. Please wise up Leslie's , and hire some help. You are only hurting yourself, trying to cut cost!!!

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Victor - 62 d 17 h ago

0

Horrible company, I have not idea how you do business .Do you have a notion what costumer service is? or any person in your corporate offices have read something about how to treat a costumer?. Your employees at the Pico Rivera Ca store, one in particular is rude and not helpful at all to the opposite he becomes argumentative with the special skill to make the costumer fill ignorant and stupid .

But it is obvious that provably this is your company modus operandy , after seeing all the negative comments posted .

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Deb Thomas - 28 d 16 h ago

1

Does anyone at the company read this stuff. I agree...disgusting

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Deb Thomas - 28 d 16 h ago

1

I would like to be contacted to discuss a recent problem I have had w your company, On 8/20/18, I brought my Polaris into the Glastonbury, Ct store. Parker, the store manager indicated that he would find the cause of the problem that day. When I called in, he told me that he did not have a chance to get to it as he was the only person working. He assured me that he would get to it first thing in the morning. I checked in later that day. Again he was the only worker for the day. I checked back on Wednesday. He told me that he did not have the proper cord to attach to my equipment so he could identify the problem. Now he had to contact another store. Today is Friday, the cord hasn't arrived from the Manchester, Ct store. Parker is off today. I am not holding Parker responsible for these delays however I am displeased with Leslie Pools. Only one employee in the store, inadequate equipment to do repairs. I was wondering if Leslie was downsizing in the Northeast since expansion as occurred in the South. Ready to take my business elsewhere

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Anonymous - 32 d 17 h ago

0

I have had two leslie's techs come to my house and both didn't know how to fix my problem. The second one even left without telling me. I was in my house wondering what was taking so long and when I went outside he was gone. Then when I called to let them know, they didn't care. So I scheduled a senior tech to come out, he never called or showed up. I wouldn't recommend this joke of a company to anybody, get your stuff together!!!

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Anonymous - 36 d 16 h ago

Went to LESLIE'S POOL, when ask for help to up grade most of my pool equipment, this white guy told me, that I do help your kind and walk away. I was already walking out of store when a Asian women help me, she Express's to me don't pay attention to him he is always in his own world. I was going to purchase a heating system and a new up grade motor and pumm, 4,340.00 and now I will not go back to any LESLIE'S Places 3249 W Shaw Ave Ste. 101 Fresno CA 93711-3235, I am a retired Marine Ranger, also Hispanic ( Trump's World Now )

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BBonnie Costa - 36 d 19 h ago

0

I bought a Polaris part for $112 and it stopped working. I bought it the 24th of June brought it in to the Commack store where I bought it and the woman behiind the counter said she couldn't replace it because it was 14 days past. I had my receipt and all I asked was to exchange it! Really?!! 112 bucks and a defective part and I have to eat it?! I called my credit card company and they are going to get my money back. So what turned into an exchange, turned into a refund! Thanks!

Bonnie Costa (hidden)

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Chuck - 38 d ago

0

I was just in at 7th st and Bell Rd Phoenix. Steve had 3 people there. I was second in line. A man walked in it was now my turn Steve then turned to the man and started helping him. I said I was next. He said he was a contractor andthat was it. Me and the other Woman had to wait. Very bad customer service. I also work in retail. We would never do that. I have been in my house 30 years. I will never shop with your company again.

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Bonnie Costa bunzrunz@yshoo.com 515-527-9943 - 39 d ago

0

On june 24th I bought a Polaris backup valve for $112.00! It stopped working. I brought it back to the store in Commack New York with the receipt and the women refused to exchange it! I had put the old one back on and it worked. So let's me get this straight since you sold a defective part and it's not with the 14 days I have to eat 112.00 dollars plus tax?!!!!

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Robby. - 54 d 18 h ago

0

Went in to store in Scottsdale Az. After I had to find part for Haywood Filter valve.

Went to 3 stores, finally was told they could get the part from another location.

Price 87.00. Came back to store Ass. Manager rude and I was told price $109.00

plus tax. Manager who told me price was wrong. He was not there. Spin and rudeness

not needed or appreciated. Ass. Manager told me he did know customer relations number.

Of course, this happened on a Sunday. Bad company consider others for needs.

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Michelle - 66 d ago

0

I was just in your store located at 847 E. Bloomingdale Ave, Brandon, FL 33511. I was very disappointed in the service I received. The man who helped me was named Chuck and was very rude and used cuss words while I was in the store shopping and my daughter who is 6 was in the store with me. Bloomingdale is a high class area and I know you will lose a lot of customers with someone like that working there. His appearance was sloppy and his language was terrible. I will not be going about to that store for further pool supplies, I will find a new store with better professional workers.

Best regards,

Michelle Anderson

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Gary A - 69 d 17 h ago

0

What a bunch of thieves. I bought a pool capacitor and it turns out it was no good. When i tried to return it they say no way you bought that here we don't sell it. There is a.self with about 10 more on it. You have lost a customer who spends 100s of dollar a year for a frigin $40. Stupid is as stupid does. Enjoy my Social Security money A$$ Hats

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AL - 77 d 6 m ago

1

I had an appointment with Leslie's technician to check our pool pump that is not working properly. The two tech came without even checking the pump told me that I needed a new pump. But they referred me to Hayward the manufacturer to buy the pump. I have warranty and showed them, but they said my warranty has been expired. I showed them the purchased date on the receipt but they keep arguing that pump has no warranty according to their computer. I called Leslies's service department and talked to an associate who named herself Victoria. This is what she said" If our technician said talk to Hayward company than talk to them and I give you their contact number" very rude.

The reason I called Leslie to service my pool because I bought it from their store back in 2015 and at that time Leslie's was offering an additional 2 years service warranty on the top of manufacturers warranty. I was wonder if Leslie's doesn't want to service Hayward's products why they make service schedule, knowing what they are going togo and service.

I have spent thousnads of dollars at leslie's stores in last 15 years. For some reason Leslie's customer service is getting worse.

Leslie's needs to educate their employees at the store level and teach them customer service. Pool is a luxury item and not supposed to be for granted.

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Marie - 92 d ago

1

I have been doing business with the LP in Rowlett for a year and a half. Just recently, this past week in particular, I brought my Polaris up to the shop to be checked. I waited two days in which. and nobody called me. I went up to the store to check on the status. The man working (older with glasses) said he repaired it. I was charged $100.

I got my Polaris home and it still wasn't working! I called back up to the store and they told

Me to bring it back in. After leaving it with them a third time, they said it was repaired.

I got home and there were two holes in the hoses.

I spoke to the same guy about it and he was argumentative about checking the pressure and said that he couldn't find holes.

He was condescending and made me feel like I couldn't know what I was talking about because I'm a woman!

Afterwards, I went to another pool place in town and they were able to find the holes in the hoses right off the bat!

Needlesstosay, Leslie's Pool has lost my business.

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Glo P. - 92 d 19 h ago

0

My experience with Leslie's service was horrible and I feel that I was taken advantage of. I paid $700 for a new filter, $50 for an installation fee for the new filter and $250 for my pool to be opened. Last Thursday I had an appointment for a tech to come and install the filter and professionally open my pool. The tech was supposed to arrive between 8am and noon and he did not show up until 6pm this was only after my husband and I made about 5 calls to customer service to try to figure out what the delay was. No one apologized for the inconvenience. When the tech finally showed up all the tech did for my pool was hook up the filter, take the tarp off and placed the plastic ladder inside the dirty water, this took a total of 30 minutes from the time he pulled up to the time he drove off. I had prepaid for the service call and tech was trying to charge me again stating that I had not paid. Even after my husband showed him our receipt he still didn't believe us. It's so hard to believe that I paid $300.00 for this type of so called professional service. I literally am furious by the horrible service I received. I've made attempts to speak to customer service and the store where I made my purchase at and both times I was hung up on. I'm out a thousand dollars and still have a dirty untreated, unusable pool. I left a message at the customer service number almost 3 weeks ago asking for a supervisor to call me back and no one has reached out to me. I have submitted 2 online inquiries via their main website and no one has followed up. I would like a refund for the pool opening cost due to poor and lacking service. I will be filing a complaint with the BBB.

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rsb - 96 d 23 h ago

0

avoid at all costs. Run mutiple companies with multiple different names.

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Tina - 100 d 16 h ago

0

I bought a pool cover on line and to this day never received it, called cust service and was on hold for over 30 min and was told it had not left the warehouse and he would look into it and get back to me, um yeah right, so I called again a few days later, once again on hold for over 25 min, then I get well it can take up to 10 days to ship, someone cant count, its over 10 days, I said do you see if it was shipped and she said no I sure dont, well then I want a refund and now I have to wait yet again for the warehouse to respond and then get refund. I Have shopped at Leslies Pool stores for over 10 years and this is a shock to me, their on line service sucks and I wont do it ever again and hope I get my refund faster then the cover. I will be looking for a new company to buy my supplies/cover at.

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Lou - 102 d 19 h ago

I did not shop at Leslie's Pool Supply, however...... my credit card was stolen and it was used at the Leslie's Pool Supply at Tatum and Dynamite for the amount of $1,411.00.

I called Leslie's and spoke to the manager there and asked if they do not ask for ID verification. She states that if the credit card goes through with their machine, it goes through??? whatever that means... Guess it means that they have no policy to check for ID's when a credit card is used for over a specific amount. I would think over $200 would be reason to check ID.

This was a Costco credit card and even had my picture on it. It would easily have been noticed that whoever was using the credit card was not me.

Note to Leslie's Pool Supply - check ID's please.... I am not out any money but someone is going to be (probably my CC company).... and I hope that whoever bought $1,411 dollars worth of supplies gets Karma on their hiney. :)

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False advertisement? Rebate and Switch? - 103 d ago

2

My family just bought a PENTAIR pool cleaner for a listed price of $499 that came with a $100 rebate. Local store provided paperwork which was submitted to PENTAIR. Received Email notification today that the "Minimum purchase price required for this product was not met." I paid for the product at the stores listed retail price, with the advertised rebate sign clearly displayed, used no rewards points, used no coupons to lower the price, and now must deal with Leslie's Pool corporate side to rectify. Store representative was very helpful stapling the courtesy receipt to the rebate paperwork, and so were we. Product works very well, but I still want the $100 rebate promised. I am sure I am not the only person who bought this cleaner, so the rebate of others may be in question also. I do know that a store advertising a product rebate, using the rebate as a selling point for that product, handing over the product rebate paperwork is responsible for ensuring the rebate has no strings attached. If strings are attached, they need to be clearly defined, explained, and visible for the customer to see, read, and understand prior to a sale being completed. Leslie's failed miserable as far as my experience; anyone else in the same predicament?

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Bill Patterson - 104 d 15 h ago

3

I monthly go to my local store to get my spa water tested. I noticed all the manual labor involved and how much time it takes. I asked if they make a machine that you can simply pour the water in and the machine analysis it. The owner said yes but that corporate will not buy one. Apparently, the price is $1000. I find the time wasted by customers and staff worth much more than $1000. It would pay for it'self in a very short time and is a business expense (taxes). So explain why not go forward and use today's technology to make us all happy using your services.

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