To whom it may concern,
April 17, 2017
I just called Leslie Service department to schedule a Service Man visiting our leaking buster Pump. We believe it needs a new Part. The Customer Service name was Convey. He quoted me $95.00 per hour and a tripe charge for $25.00. I was wondering for Service Man to tell us which part he is going to order does not take him one hour. Therefore, I asked for supervisor. Convey said that his name is Cameron Novak and he is not available. I asked for his contact number. He said they do not allow giving his contact number. I asked for his email. He said he does not allow giving his email out. I asked him how I contact him. He said that he could put me on his voice mail. I left a voice mail for Mr. Novak. I heard from Mr. Novak within 15 minutes. He was yelling at me and telling me it is what it is! He was telling me either you pay or I cancel your appointment. There was no factor of negotiation or explanation. It was either you pay or you take a high way! This man is angry, inpatient, upset, and nasty. How he became a supervisor or a role model of the people in the company. I am not sure if he has canceled my appointment or not!
I have been a customer of Leslie for over 30 years I am. What is going on? I am confused! Would someone let me know please?
Than k you,
2801 Princeton Pl
Plano TX 75075
I was in your store #406 Manchester N.H., clercks tried hard but store manager was rude ,deceitful and should be replaced,see my letter to Mr Hayward. Bob Heavey Pres U store It---Pine Hollow campgrounds