My LG washer/dryer combo was in use for 9 months when the drain pump went out. I contacted LG, and spent a long time on hold. When I finally got to talk to a real person, I was hung up on. Wash,,rinse, and repeated the same scenario. I was then given a number to call-which belonged to a completely unrelated software company. I finally was transferred to a supervisor at LG, who was somewhat helpful by giving me a number to the Huntsville, AL office... It is now September 14th, and the problem still has not been resolved. A complaint has been filed with the AG's office. Tomorrow I plan to fly to Huntsville and file a lawsuit, unless they have the problem resolved, by either getting a real service person out here to fix it, or send me a refund. They did send a service person out (they claim) but the guy never showed up. I was told that her claimed we were to busy that day to have him work on the machine. My husband took the day off work to help him move the thing, and we were both home all day without anyone pulling into the drive. LG asked us to provide the name and number of someone locally to service it, which we did. As of yesterday he hadn't heard from them. LG apparently entered his phone # incorrectly on their paperwork. But of course they never bothered to ask on our many subsequent calls to double check the information we gave them! I have an LG dishwasher in a rental that we've never had a problem with in ten years, so was thinking LG was a reliable brand. Never again!
My LG washing machine not two years old and have sludge coming into the drum. I have been dealing with LG for two months and still can't use my machine.
They need to step up their game or they will be out of business.
Worst service ever from lg, executives are very unprofessional. One said my warranty will fix my TV the other said it will not. Not even a year old and my 55" 4k smart TV went out, why even buy there products, for here on now since I sell there products I'm going to inform customers before hand. I'm very upset about this, I would never treat or speak to a person the way they did. Why buy a product if they don't honor a warranty, (hidden)"
Bought an LG refrigerator in June 2017, started making noises 2 weeks after installation, technicians didn't show, finally SHOWED A MONTH LATER diagnosed as a BROKEN COMPRESSOR, mind you a brand new fridge with a broken fridge, ABSOLUTE GARBAGE!!! VERY SWEETLY SAID THEY WOULD NOT REPLACE THE REFRIGERATOR.
LG SUCKS AND THEIR SERVICE IS WORSE
need someone from legal to call me important 856 308 8627
Mr. Lee: I am copying you on an entry that I made onto what I assume to be LGE's customer feedback web site. Here is the review that I submitted. Approximately 3-weeks ago, I submitted a service request for my warranted LG refrigerator. Not hearing from LG, I left town believing that I may have resolved the problem. According to LG, I was called about this, but I have no recollection of such a call. When I returned from my vacation 2-days ago, my floor was soaked because of a leak with my refrigerator. I subsequently spent at least 4 hours, trying to get service, as the water was damaging my wooden floor. I spoke with several LG representatives who were not able to secure help for me until next week. I was told to disconnect the water from the back of my unit, but it is not possible for me to move it even an inch. I then called corporate office and was referred to their "Executive Team." After several greater than 10 minute waits, I finally connected to someone who told me the exact same thing. I asked for the LGE president's email, but was told that he only wants to review letters sent to him. After this poor service, I will not buy an LG unit again. I will also send a copy of this to Mr. Tae Lee, LGE president, who seems to lack interest in customer issues, such as mine. I hope that he responds. LG, as you can see from the reviews below, has a serious service problem.believe is your corporate customer feedback web site. I should add, that the last team member from your executive group,ultimately hung up the phone on me. I was clear to not make my comments an attack but rather a request for urgent service and pointed out that the service response process needs to be reviewed and streamlined. If you review mine, as well as the other reviews submitted, I believe that you will see that LGE has significant customer service issues. My refrigerator leaks and is damaging my hard wood floors. I cannot turn off the water, because, it does not appear to be readily moved. Sincerely, Stephen F. Pariser, M.D.
I will never Buy an LG product again. My story is not unlike the many on this page.
- 2 year old LG dishwasher developed a grinding noise.-
- fell for the LG warranty scam and bought a 3 month repair warranty.
-local repair company (PTVE in Northern KY) misdiagnosed the problem and slow rolled us (in partnership with LG who did not supply parts.) until the warranty ran out
-5 months later dishwasher not fixed. warranty expired. and we are out $270
-spent over 40 hours on the phone with LG over multiple days. as they send you to offshore support lines that will not transfer you to a domestic decision maker. They can only tell you that your repair warranty expired and repeat call script lines in broken english.
- unreasonable by any measure
-Heading to the AG, BBB, and filinf a legal claim
-What a scam company. Can't wait for them to fail.
I purchased an LG Refrigerator in March 2016. In June 2017 the frig stop working. We called your customer service department and they gave us the name of a repair place in our area. They came out and replaced the computer 'motherboard' telling us that we were lucky that it wasn't the compressor. We paid $400+ for that. The fridge still didn't work. They came out again, and charged us another $300 for a 'damper assembly' they claimed was also bad. Again, it didn't fix the problem. They NOW say it really is the Compressor (a 10 year warranted item mind you while the others were one year warranty) but they can't get the compressor because it is on 'back order' and it won't be available until July 29. July 29 comes and goes, and now it won't be available until Mid-August (maybe). It is under warranty but you can't supply parts? What exactly is the warranty good for if you can't get the parts to fix it?
Seriously? For a $2300 fridge? Are you kidding me?
Insult to injury time? I waited 1.5 hours on hold to talk with someone from 'LG Alabama' to try to get a loaner fridge or (better yet) a replacement instead of just a 'repair' and was told 'I can't do that'. When asked who could and would you transfer me I was told 'I'm as high up the chain as you can get on the phone.' So you don't empower your employees to actually fix problems -- just set them up for frustration and unhappy customers on the other end of the line,
If this is the 'normal' course of action, I'm very sorry I didn't find out before I dropped several grand on an appliance. I'll be buying a Kenmore or Frigadaire to replace this ....
I hope someone can respond to this complaint and/or the BBB complaint I've filed so we can resolve this.
Seems the norm is 2 years --- absurd!!! And I too wish I had better researched the company prior to filling my kitchen with matching LG products.
Us too!! Horrible customer service!!
https://chimicles.com/lg-refrigerator-compressor-class-action-investigation/ I'll reply to your complaint. We all know LG doesn't care. We have been dealing with them for almost 2 months with no resolve.
We have had three leaks all over our brand new house down to the basement with sheetrock and ceilings getting saturated three times LG has come out here to try and fix the washing machine we just purchase and had deliver in May three times no one's been able to fix the problem Forest I'm calling LG I'm told I still have to wait around again l. This has been going on for over a month .for another service call which will be next week so I have days and days where I can't do laundry I have water penetration in my basement and LG won't do a damn thing
Wehave the same issue Ken. We have been on the phone numerous times with customer service (located in the Philippines) over the past 2 weeks and have been told the same thing each time. We need to have tech come out and look at the refrigerator. Well... tech has been here and claimed not repairable. We were told we would receive a call back in 3-5 business days and that has come and gone and by no surprise we did not receive a call. Followed up again today, and now have a new case number and advised a tech needs to come out and analyze the problem. Told them this has already occurred but do what you have to do. Ridiculous!! Received another case number and the vicious circle continues. How can you follow an issue with all these different case numbers?!? Your customer service is horrible!!! Asked to talk to a supervisor and was advised there is no one to talk too.
We will be talking to an attorney in regards to this problem. It has been over 2 weeks without a refrigerator and can't make any progress with your company. We researched on line and found over 1, 800 on one website and majority were refrigerator related compressor issues. We will also be contacting corporate on Monday. We will never buy another LG product!!
Fridge purchase 2/2015 - stopped cooling 7/2017. $2000 fridge that worked 2 years.
I contacted LG and talked to Mickey - I was given 2 auth dealers to work on the fridge. Neither company would take the job. They both stated that LG doesn't pay them, nor does the service center have them to the appropriate repairs - making them the middle man charging the customer labor and getting the heat from the customers when the repair doesn't work. So, I called back - talked with Gilbert - I was told to research and find a repair location that would work on the fridge and contact them back. I opposed this, I am the customer - I purchase a whole kitchen of LG at that same time! He then advised he would look into it and start a ticket, and someone would call me in 3 days. No call came. I called back and talked with Grace, who tried to start all over at the beginning - giving me the same service centers to contact for a repair. They told me that I could also talk with the repair dept re: a flat rate repair - so she transferred me. I talked to this rep, Myra who said they have no techs for a flat rate repair, and also told me there was nothing to indicate my conversation with Gilbert on 7/27 who was going to start a ticket and call me in 3 days. She gave me another name/number of a repair location. I called them, and they again would not take the job. So ... I call again ... talk with Alexa, he tells me that they have no other options, He also says a flat rate repair would not even be an option for me - so I have no idea where all that info was even given. I requested to talk with a supervisor and after 49 mins on hold the rep picked up the line and hung up the phone., I call back and talk to Jovy, I tell her that I was on hold 49 mins and then hung up on. She puts me on hold and after 50 minutes I was on the phone with Cyrus who was in Alabama, instead of the Philippines. He told me that based on the case, that LG could not offer anything else. My only option is to locate a repairman myself and then contact them back. Period! Nothing else - he was sarcastic, rude and completely unhelpful! I will be lodging a complaint with the BBB and I will never purchase any LG product again!
I purchased an LG Refrigerator on 3/21/15. On 7/13/17 just slightly two years old the Frig. stop working. We called your customer service department and they gave us the name of a repair place in our area. They came out and replace the condenser fan telling us that we were lucky that it wasn't the compressor. We paid $243.50 for this service. However that did not fix the problem. We waited till the next day and called the repair place which they came out but this time it was the compressor. And the cost for the Service would be $500.00. So, here I was without a frig that was only two years old, I paid $2600. for it and now I had to invest a total for $743.00 to get it working. I immediately starting doing research on this frig. and first, I have to tell you that on this day my local news had a segment on regarding her LG frig. and that she was now Five Weeks waiting for the part and looking for someone to do the work. I called other repair places and to my shock, they don't work on LG or should I say they don't want to work on your product! The other thing I came across is that you can not replace the condenser in this frig. IT WILL NOT WORK. once the condenser goes the whole system is shot! The freon in the coils have been contaminated and so there is no long term fix. I also came across a site that had 1800 complaints regarding their frig. all the same issue! One person did pay for the repairs and six months later it broke down again. Sadly and not without a great expense I had to get a new Frig. I could not risk the expense or the time waiting for the part. I am requesting a full reimbursement for the initial repair of $243.50 and $300.00 for the spoiled food. As well I will seek some reimbursement for the Refrigerator. I feel some type of pro rate of say $1000.00. Total reimbursement is $1543.00. I look forward to hearing back from you Corporate office with a reply to my request. Thank you.
I have been without a refrigerator for almost 2 months. They keep giving me the run around about setting up a time to have someone to come service it. They say it will take 3-5 days for someone to get a hold of me to set up a time. The first repair person was going to travel 2 hours to get here, and didnt show. Lowes did bring a refrigerator for me to use in my garage but how handy is that. Not very happy when I have only had the thing a year. They are willing to reimburse me for groceries $130.00 they doesnt come close to replacing what I lost, let alone the inconvenience of going to the garage. I wouldnt recommend LG. They should just replace the dumb thing or give me money back.
I have just had my second LG phone freeze and die due to a well known problem. Their only solution was to have me send in second crappy phone for repair which would take 2+weeks. They gave me a repaired phone last time and it only lasted six months. My info/ photos cannot be recovered for the second time. Feeling sorry that I purchased a washer/dryer/refrigerator and stove from them.
Approximately 3-weeks ago, I submitted a service request for my warranted LG refrigerator. Not hearing from LG, I left town believing that I may have resolved the problem. According to LG, I was called about this, but I have no recollection of such a call. When I returned from my vacation 2-days ago, my floor was soaked because of a leak with my refrigerator. I subsequently spent at least 4 hours, trying to get service, as the water was damaging my wooden floor. I spoke with several LG representatives who were not able to secure help for me until next week. I was told to disconnect the water from the back of my unit, but it is not possible for me to move it even an inch. I then called corporate office and was referred to their "Executive Team." After several greater than 10 minute waits, I finally connected to someone who told me the exact same thing. I asked for the LGE president's email, but was told that he only wants to review letters sent to him. After this poor service, I will not buy an LG unit again. I will also send a copy of this to Mr. Tae Lee, LGE president, who seems to lack interest in customer issues, such as mine. I hope that he responds. LG, as you can see from the reviews below, has a serious service problem.
I cannot believe the lack of caring and customer service LG provides. My less than 1 year old refrigerator has not been working for almost one month. In addition to having trouble getting a tech out to fix it properly, or get a replacement refrigerator, their customer service team are the most placating people who do absolutely nothing but tell you in their sweetest southern voices that they understand my frustration. REALLY??!! I am so sorry I did not buy an American made product. I will never ever buy an LG product again. I will attempt to call "the office of the president" Let's see how that work out.
Wow my experience exactly as of today no resolve no fridge Scary because I have all LG appliances in my home TVs everything !!!
In spite of my contacting your company again and again, you continue to print my business telephone number (hidden) as the number to call to register for repairs to your washing machine or other appliances. I have had this number for ten years. In the last year you have annoyed and disrupted our work and cost us money. Please change the number to yours, not outs. We are a Virginia company, and my daughter, Victoria Dronsick, a former prosecutor lawyer in Florida, has moved to Virginia and just joined the bar there. As you are damaging our Virginia corporation, she is in a good position to act for the plaintiff. John Lenkey, President, Aquatemp Global Inc.
I moved to Florida last year July 2016. I was a previous owner of LG products/appliances for over 5 years. The appliances were very reliable, I did not have to need for a single service call. My only issue was the stainless corroded on the bleach receptible. Moving to FL gave me the opportunity to purchase appliances for my new house. I purchased LG refrigerator, stove,
dishwasher and microwave from Lowes in August 2016. Refrigerator was unavailable until September 2016.
On July 2017, water was leaking from the right side of the refrigerator, the ice in the ice maker was melting. Immediately called the LG Customer Information for their diagnosis via the Smart Grid. Well the diagnosis was horrible. The service Rep tried to have us believe the freezer door was left open. Advised ensure closed door and wait 4-6 hours for ice maker to start working. Both freezer and fridge compartments kept getting warmer. After 6 hours, everything was worse. Called back Customer Center, located in the Philippines requested a service person be sent out to properly
diagnose the problem. Based on my State I was told that local service ended at 1pm on a Saturday and will be available on Monday. I needed to call the local service center on Monday morning. This customer Service approach was a SHOCK to the system. I was able to get a service rep at my house on Monday. His diagnosis was that The compressor failed, do not know why; however, he called the base to order a new compressor in order to facilitate a Wednesday or Thursday repair. I did not think this was an ideal outcome for a very expensive refrigerator that was still under manufacture warranty!!! On Wednesday the local service person call to let me know that the compressor was on back order and would not arrive until July 7, 2017. I immediately went into ALARM mode. I was scheduled to travel and could not change or cancel my up coming trip. I told the service rep that the proposed resolution was completely unacceptable!!!!! Why should I not get a replacement, for a refrigerator only 8 months in my possession; when there is no compressor available. Things certainly went from BAD to WORSE with this news. LG needed 3 to 5 business days to approve a replacement. I reverted to LOWES for their intervention as I had spent several thousands of $$$$$$. Lowes was ineffective as my purchase was over 90 days!!
On June 26 the local LG S/C called to inform me that a compressor was delivered by LG; a service person would repair the refrigerator on June 27, 2017.
Machines can break!!!!!!
I am totally shocked by the LG's complete lack of customer service.
Yes, Machines can break, so my issue, is the disrespect LG showed to me. I will tell everyone I know to select other vendors.
I WILL NOT purchase any LG product after this experience. Further, I will not accept any LG product, even as a gift.
Dear Unsatisfied LG Customers: Please file a complaint with the Better Business Bureau, www.bbb.org. It is very important that we do all we can to be heard by anyone and everyone that can possibly help.
I bought an LG refrigerator 3 years ago. The entire interior is falling apart: the plastic shelving on the doors is cracked or broken, the large drawer in the main part of the unit is cracked and the entire plastic lining to which the door shelves are attached is pulling away from the door, itself. I bought the refrigerator from Best Buy and they tell me there is nothing they can do because it is past its one-year warranty. I called LG Customer Service and was told the same thing. When I asked whether they would stand behind their product--3 years for a $2500 appliance is rather early for it to be falling apart, I was told that there was nothing they could do. When I pointed out that my research indicated that other customers reported similar issues, I was told that people are not always truthful about these things, that sometimes their kids climb on the shelves and break them, sometimes they overload the shelves and break them, sometimes they slam the door which can break them. I assured him that none of this was the case with my refrigerator and he repeated that there is nothing he could do. I also pointed out that the last refrigerator I had was one I had inherited used from my mother and had it for 20 years without a problem. At this point I can buy new shelves and drawers, but I'm not sure it's worth the investment. And there is apparently nothing I can do about the fact that the plastic door lining is peeling off. It's looking like we threw away the $2500 we had saved up for this refrigerator. What I am wondering now is, in light of all of the complaints, is there a class action that can be brought against the company?
i purchased a LG LMXC23746 refrigerator on September 4, 2015 was delivered. On June 5, 2017 may husband came downstairs and discovered water all over the floor and the refrigerator was leaking water from the ice bin. When we opened the refrigerator all the ice from ice-maker and bind had melted and dripped; my food was ruined in the deli drawers and the freezer. I called 1-800-243-000 and explained what was going on; i exclaimed "the refrigerator cost us over $3,000 and its only 1.5 yrs old". Rep said ok "i understand" and proceeded to tell me that its not under warranty b/c its a year and half old. I informed her that i don't care, i paid over $3,000 for this thing and it should not be going out! She informed me that i would have to call one of their authorized dealers to come out; i interrupted and ask why does the customer have to call? She says yes, gave me two numbers and informed me that I would have to pay service charge and the labor if it was a part that had coverage past the one year. I call and next day guy comes out; he's playing more with my dog than trying to solve my problem. When he finished looking at refrigerator (about 10min) he said the both evaporators were gone; step valve had to be replaced; compressor; condenser gone; driver gone; EPA Recovery gone; board (EBR78643405) was gone; MPS misc. I was in shock! I told him, "you are rebuilding the refrigerator" and he said yes he was! Charges: Parts $145.00 which LG would pay; Labor $699-799 which I would have to pay; and on top of that $109.95 service call for coming out to tell me I have to pay $800 to him to fixed it!!!! I paid him the $109.95 service fee; he prepared to leave b/c I refused to pay that much and refrigerator is only 1.5 yrs old. He didn't even give me a receipt; he said he only had the one he was writing on. I told him I need a receipt of this and he ask me if i had a copier; i had t make my own copy. So, I called back and demanded to speak to a manager - I was on hold no less than 25 min. before a manager came to the phone. I explained to him what happen and that i do not feel like i should pay for anything and its only 1.5 yrs old. He said well things brake; and i said not when its only 1yr old and you have paid over $3,000 for it! i explained that my husband is sick - just diagnosed and i need to prepare food everyday - 3x's a day. He said he would send a LG tech out - and he did come. The LG tech was so nice and understanding but he informed me that the part needed was back-ordered for 3-weeks OMG!!! He put a rush on it but i know he can only do so much. I am outraged!!! I have sent huge amounts of money and thrown away loads of food b/c i can't preserve it. I have a cheap GE mini freezer in my garage that i have had a long time and that's the only thing that have supported us through this ordeal. its a lot of work: freezing and defrosting and freezing and defrosting during this hot season. I am so done. I writing corporate now, I am writing corporate at Home Depot and Im filing with my state's BBB. This cannot continue - we have to come together and put a stop to this. I PROMISE YOU LG. I WILL NEVER EVER BUY ANYTHING FROM YOU AGAIN. My husband is a pastor and we will us