Information, reviews and public commentary for US companies

 

Lg Electronics Alabama Inc

Rating
0.432203
Address
P.O. BOX 240007
Huntsville, AL
35824-6407
County
Madison
Contact
Tae Lee
Role
President
Phone
(256) 772-0623
Annual Sales Est
$898,654,904
Employees
4,000
SIC Code
3651
General profile image

Peggy - 12 d 11 h ago

0

Do not buy Lg Refrigerator Have had 3 repairmen out still not working Paid 3,000 for this piece of crap....

General profile image

Matilda - 13 d 5 h ago

0

This is the worst company with customer service. They make contacting them by phone, or by web site as difficult as possible. I would give them a minus 1.

General profile image

Albert - 49 d 11 h ago

0

I purchased a LG Portable air conditioner and it is now on the recall list. I received a postcard from LG Electronics Alabama, Inc with the telephone number to call to have the portable air conditioner fixed. When I called the number, I was talking to a guy in the Philippines that has such a heavy accent I could not understand him. I had to repeat everything six to seven times. I requested a customer service representative in the United States but was told there were none. As the conversation continued I became frustrated and thoroughly ticked off. When the paper work was finally completed, I was told that he would have to call back after talking with a repair technician. I told the Philippines guy no that I wanted the number of the technician and the technician's location. I have decided after this horrible experience that I would not buy any other LG Electronics products. After reading all the other comments on the page, I decided to go to social media.

General profile image

Debbie - 24 d 13 h ago

0

I have a repair man coming Monday.LG recall place seems a little shady.I have been calling LG to make sure the recall was real.I'm really nervous about this person coming out!!!!!!!

General profile image

SP - 19 d 11 h ago

0

I have a LG portable air conditioner. Recall is fire and burn hazards 3 contacts made with company. No repair no replacement. Yet. Customer service is terrible. I will contact Home Depot to suggest they not sell their products.

General profile image

Tim - 25 d 10 h ago

0

Absolutely pathetic. I spoke with customer (no service) regarding a hardware failure and the fellow suggested I send it in for repair. He also said the device was still under warranty but it had to be sent in before the end of the month (Jan 31). I mailed FedEx on Jan 19th....overnight. Today, March 2nd, I finally receive it back with a message in the package that it was being returned "unimpaired" because they received the package on Feb. 2nd.... 2 days after the warranty expired.

Nice job LG. Although you received my device well ahead of the 31st cutoff, someone didn't enter as receiving it till Feb. 2nd. Other manufacturers do a much better job.

Very disappointed.

General profile image

Paul - 26 d 9 h ago

0

Lg "lotsa garbage". Customer service is the worst. I'm putting in a complaint with the BBB. HOW IS IT POSSIBLE that all these bad reviews here and nobody does anything. I have a stove that's been repaired 4 times and it still leaks gas. Turn the temp to low and flame goes out and gas leaks. Bought a microwave same time. The tray doesn't spin or heat. That's been repaired 3 times. The contract. They wanna sell me costs more than. A new one. ?!?! NEVER EVER BUY AN LG PRODUCT. NEVER EVER BUY AN LG PRODUCT. !!!!! I'll say it again NEVER EVER BUY AND LG PRODUCT. !!!!!!!!!

General profile image

Evelyn Hinton - 26 d 9 h ago

0

We bought an LG refrigerator in August of 2015 to replace the one we had only had 3 years before the compressor went out on it and LG has a 10 year warranty on their compressor. On January 24, 2017 we got an error message for the defroster. I called customer service she told me a technician would have to come out and asked if I had the extended warranty, I did not. She connected me to Out of Warranty and they sold me a 1 year warranty for $459.00. For some reason they could not schedule my repair and said a technician would contact me, he did not. I called back two days later and they scheduled my repair for Saturday, 1/28/17, I received a confirmation for that date and received another confirmation for Friday, on Friday. I cancelled the appt. and when the technician finally called me, he came out Saturday. After 4 appts. and a 5th with another technician, they figured out what it was, the evaporator had a leak. They both promised that one of them would be out to our house in two days and neither one showed up. A 3rd technician called and he agreed with my husband that we just needed a new refrigerator and the supervisor approved to submit the RA. Two days later LG told my husband it was denied. Finally, Moty came out on Sat, 2/25/17 and he replaced the evaporator, but put in a work order stating he replaced everything we had delivered to our home for the last 2 weeks. So, now the refrigerator works, but we are so disappointed in the way we were treated, we will NEVER buy another LG product ever again. As soon as the warranty is expired, we will sell this one and buy a different brand.

General profile image

Jamie Williams - 27 d ago

4

you write a review / complaint and it never gets posted

I sent one February 8th or 9th you didn't post my concern / complaint

General profile image

Bonnie Michaels - 31 d 6 h ago

0

The WORST customer service ever. I have a brand new LG Bluetooth headset. This may be the 5th time I wore it, and the left ear does not get any sound. First I called support thinking I may not be doing something right. They said it sounds defective, and transferred me to customer service. After waiting 10 minutes or so, they finally picked up. The conversation went in a circles. They said I would have to send the headset back, and I also needed the receipt. It was a Christmas gift from someone that I have no communication with. I have the box, and everything is still in original packaging. I asked for a supervisor. I ate my entire meal, washed dishes, and cleaned up while continuing to hold. It had to be a minimum of 45 minutes. I got a supervisor on the phone,. They seem to have limited English. I asked for the Contact information to the Corporate office. Absolutely NO Cooperation. So now I have a new headset that doesn't work. I found a number that I think may be the corporate office in Huntsville, AL, but no one answered.

I WOULD NEVER RECOMMEND ANYONE TO BUY FROM THIS COMPANY. Your money goes in the garbage and Service is the worst, since there is non.

General profile image

Debra - 45 d 10 h ago

0

Dishwasher has not cleaned since the day of installation. Seven months of trying to deal with LG to fix, replace or give me my money back for a dishwasher that doesn't clean. FOUR technicians have been out here, I have heard EVERY excuse in the world...my water is not hot enough, change detergents, my water heater is not close enough, (it is right underneath the kitchen sink in the basement) I am not stacking the dishes correctly, using too much detergent, clean dishes before putting them in, DON't clean dishes before putting them in...... Water is over 120 degrees, used 3 different detergents INCLUDING Finish (in a pod) which was recommended by LG. The Maytag I had for 17 years worked great, RARELY did it not clean. All techs have said it is operating "properly" last tech stayed through an entire wash cycle 2 hours and 21 minutes and the dishes did not come out clean. He reported this to LG executive services and all they want to hear is that it is operating properly...they don't seem to care or want to hear that the end result should be that the DISHES GET CLEAN. They feel that as long as the machine is operating properly and NOT getting the dishes clean that is acceptable. I WILL NEVER EVER buy another LG product and I own three others that have given me no problems for almost seven years now. Corporate office says executive services can resolve things....no they don't they just keep the double talk going.... dealing with this company is exhausting. I am now filing a Lemon Law lawsuit with the Attorney Generals office as well as file in small claims court for my money back.

General profile image

DEshawn P - 55 d 11 h ago

0

LG has had my Bluetooth headset for over three weeks and they keep telling me that they have to wait for a tracking number from FedEx. They told me the whole process will take seven to nine business days and I've been waiting almost a month. Their service is really poor and their employees do not value the fact that we Patron their company. It's almost as tho they have stolen my Bluetooth and won't give it back. I'm calling whomever I have them call in corporate to fix this situation asap.

General profile image

Anonymous - 46 d 6 h ago

I am having the same issue

General profile image

Alesia Lacey - 46 d 6 h ago

0

Worst customer service ever. I purchased a Bluetooth headset. First the left ear stopped working then the right ear. I called support they told me that it was covered under warranty and to complete the paperwork online, print the label, mail it in and they would send me another headset. I followed the instructions. I called back on 2/2/17 I was told that my replacement would be here by 2/9/17. I got home to my surprise no headset. I called customer service again. I was told that they didn't have any headsets in stock and don't know when I would get a replacement. I asked them to send me my money back. I was told no. I asked that they send me the latest headset and I was told no. I asked to speak with a supervisor and I was put on hold for 20 minutes and the supervisor named Andy finally got on the phone and refused to give me the number to the corporate office and also refused to let me speak with her supervisor. Here is the bottom line I paid for your product that failed. I returned it per your policy now I am out of my money, don't have my merchandise and your support refused to help me. I am irate. You are stealing from your consumers.

General profile image

Marion - 49 d 12 h ago

0

Never in a lifetime have I ever experienced worse customer service than dealing with LG. Have had a repair issue with a refrigerator less than 4 yrs old that cost $2500.00 going on 3 weeks and still not resolved. Also have been quoted a repair price of approximately $900.00. I've called LG 9 times trying to get this issue resolved still to no avail. Was never told by an LG rep that the parts were still under the warranty even though they were able to check the manufacturer date, was referred to 7 so called qualified technicians none of which either service LG appliances anymore (wonder why) or do not service my area. Have heard numerous lies and not one person willing to get the issue resolved. The repair will still cost me about $450.00 because an outside technician told me the parts would b covered under the warranty. Needless to say, I will NEVER purchase an LG appliance again. I could drive back and forth to Alabama sooner than they are sending parts.

General profile image

Anonymous - 84 d ago

I am a customer of a G4 which has bootlooped, this is the second year this happened to me and now I have the misfortune of it bootlooping 2 weeks after my warranty ended. Youre support line will not do anything, no one is replying back on anything, I feel very trapped, I should not have to pay for YOUR own manufacturing defect, please resolve this issue with a refund or replacement or different model, please.

General profile image

AMorgan - 67 d 12 h ago

0

Did you have anyluck. I have a G4 that quit working. there is a know issue with these and the circuit boards not being made correctly. They extended warranty to 15 months but did not let there consumers know. My phone quite working the 16th month and they refuse to honor the repair. I am suppose to be $75 to fix a issue that was caused when the phone was made. This is my 3rd LG phone and as a consumer I am done. I am posting in forums for all those LG4 Users whos phones has quite working. Im sure they will not buy a LG either next time.

General profile image

Angela L. - 53 d 14 h ago

0

I am having the same issue with my G4. Originally purchased July 2015. Circuit board issue March 2016 which they replaced under warranty. Now in January 2017 I am having the same issue again, though now they are telling me the warranty is void because my phone has a crack in the screen. I told them to prove to me the crack is the reason for the issue. They did not respond. I would like for them to replace with a different model since this is a known issue though they will not. It really sucks because I have a LG watch and tablet that I use with my phone. So sad that they cannot cover their known issues. Will never buy LG again!!!!

General profile image

niloo - 52 d ago

0

This is their trick! I had the bootloop issue with my G4 and otherwise no physical damage, not even a scratch! Sent it to LG for repair and they sent me a diagnosis report that the screen is damages/smashed. I used a fragile Envelope to ship it, the ones with bubbles. I requested photos and yes, it is like someone hammered the screen 3 times. Now I think they might have hammered it themselves, to void the guarantee. They refuse to file a claim with Fedex and they don't even promise to solve the bootloop issue. They are just going to fix the screen for $150. I am going to buy a Google phone and join project Fi. If I were in New Jersey, I would definitely sue them.

General profile image

Lisa - 53 d 7 h ago

0

I have the LG v10 that is less than a year old and was replaced 3 times between the end of Feb and the end of Aug when the phone started to over hear and the screen cracked in my face. This scam company won't fix it and is calling me and the manager of T-Mobile a liar. They were suppose to escalate the issue and instead they sent me my broken phone back.. didn't even give me a chance to have it checked again it repaired.. and God forbid u talk to someone that speaks and understands English or takes notes. I basically wasted 700 dollars on a broken phone that is still under warranty

General profile image

Anonymous - 56 d 16 h ago

Hello my name is Jeffery c. Stamey and I purchased an LG x power cell phone and it was freezing up periodically on me and it finally froze up totally .so I was holding the power button down to reset it and it exploded in my hand I basiClyde threw it out of my hands in the floor as the smoke was coming out of the phone like it was under high pressure and then time turned cherry red and burn a hole in my hardwood floor .it was a scary situation it blacked up the wall and the smoke was so heavy in my home the smell is still in my vents that I heat with.. I'm just so scared of even using this phone now .but I paid my insurance and am waiting on a replacement it's just been such an exausting experience an want you to know there is a reason for this phone to explode like like it did I have pictures of this and all the damages...And you can reach me at po box 485 balsam NC 28707. And my cell is (hidden). I

General profile image

Fran Pesez - 70 d 12 h ago

I received a Recall announcement for LG Portable Air Conditioner. It is, by far, the worse air conditioner ever purchased. It took two men to carry it into my house. It is very cumbersome to just roll (lousy wheels) it down the hallway. It takes up too much room when in use and does not work very well. I give it a 5/5 - very poor.

How do you expect me to transport it to some dealer(of your choice). It should not be my responsibility!!!

It's scary to know it is a fire hazard - I used it at one time in a bedroom for my 6-week old grandchild.

I feel under the circumstances, a refund is deserved

Looking forward to your response and fair compensation.

General profile image

irene - 59 d 12 h ago

Have you received any reply?? I have the same issue, they said a service dealer is "in your area", and it's 40 miles away!! and as you say this AC does not work well

General profile image

Cococonnie - 121 d 14 h ago

2011 lg washer is rusting around bleach dispenser and rust running onto clothes. Lg customer service dept claims this is cosmetic and will not repair machine. Had Maytag appliances for 20 years and never any rust inside machine. Lg will not admit a bad paint job that has caused the problem and poor design. Do not buy LG products.

General profile image

Trish - 61 d 7 h ago

0

I have the same problem and I so agree LG don't stand behind their product

Didn't know until today it's a KOREAN company

Other Reviews & Comments

Food Network
Dreamriver69 Can we please quit it with all the ddd reruns dang guy fier ... 

AppleBee's
Anonymous Two other couples joined my husband and i for dinner at app ... 

T-Mobile USA, Inc.
Anonymous My name is magaly limon. I live at Grand Prairie Texas. I h ... 

J. C. Penney Corporation, Inc.
Anonymous I just purchase 4 watches from Jcp and today when finally I ... 

Frys Food Stores
Anonymous 24th Street and Baseline. Parking lot lights constantly out ... 

Jo-Ann Stores, Inc.
Not Again You must be a Democrat whore who can't spell properly! Publ ... 

Honda Motor Company
Thomas Chrpa Dear Mr. TETSUO IWAMURA, we owned eight (8) Honda cars, and ... 

Enterprise Holdings, Inc.
Fuck you you can't transfer points? It takes five days because they  ... 

Forever Living Products US
Thelma Where can i buy your products,i am one of your distributors ... 

Outback Steakhouse
Susan The server was great. My rita drink was soectacular BUT the ... 

Albertson's LLC
Masha bought caesar's salad from deli in jackson wy this afternoo ... 

Dollar General
NotHappyATALL I literally just left the DG in Evansville, IN to get buns  ... 

Days Inn Worldwide, Inc.
Anonymous ABSOLUTELY THE WORST DAYS INN I HAVE EVER EXPERIENCED IN BL ... 

McDonald's Corporation
Anonymous I just visited the McDonald's on Illinois Avenue in Dallas  ... 

American Express Company
Joan Smiley My federal tax return has been locked up in your Amex serve ... 

Ashley Furniture
Elaine very dissatisfied I purchased furniture from your store in Ponchatoula La on  ... 

Circle K Stores Inc
Gerald Williams I stopped by fuel stop in Midland Georgia about once a week ... 

Amazon
Vale It seems so many people are having similar issues with the  ... 

AOL
jbresnahan Hey AOL, when are you going to lay-off of President Trump?  ... 

Denny's
Robert T Church I am writing this letter of Accommodation for Denny's #6619 ... 

Domino's Pizza, Inc.
Never ever I miss the Domino's my name is Crystal and I live in Hickor ... 

Cricket Communications, Inc.
Anonymous I went to cricket store and try to get them to help me fix  ... 

Old Navy
boogers So who did you boycott when there were effigies of Barack O ... 

Panera Bread
Barbara Have you heard anything back from Panera. The cheddar brocc ... 

Dish Network
tara I totally understand I feel the same way!!!

Barnes & Noble
Jake in Palm Desert For many of us Barnes & Noble is the last bookstore sta ... 

Rooms To Go
Alisa Mitchell On today I was suppose to be enjoying my new dinette set I  ... 

AT&T
Anonymous I too have had customer service issues. I have called sever ... 

Bank of America Corporation
Iaverne.b755@gmail.com Your bank sucks and l will tell everyone l know to close th ... 

Lg Electronics USA
Nikki Peterson Purchased a $3,000.00 French Door LG Refrigerator Model LFX ... 

Cox Communications, Inc.
Jennifer I had an amazing service experience recently with a rep nam ... 

Sea World
Anonymous Im so disgusted with the customer service here is unbelieva ... 

Hibbett Sports
p arvizu nogales az friday 2.30 pm 2017 walked into stire no greet o ... 

Autozone
Moyer Be careful when buying parts with the assistance if an

Publix
John Coury I was hired by publix as as always as a part time employee  ... 

Geico Corporation
chris Have been driving for 57 years. Over that time, I have made ... 

The TJX Companies, Inc.
NYCTina I often stop into the TJMaxx on E.59th St. in Manhattan but ... 

Priceline
dishonest!!! I booked a room through priceline and everywhere in the inf ... 

Pep Boys
Niki I will never use pep boys again. Your store in Jupiter Flor ... 

TGI Friday's
Eugene Matarese Possibly the worst customer service in the business world.  ... 

Spirit Airlines
Shakira Bonds I have worked in sales/customer service/management for the  ... 

Public Storage
Anonymous Your public storage facility at 6225 Oxford ave in Philadel ... 

Petco
Owner Track One Vintage Stereo Spoke with Carlos at Petco headquarters customer service 3- ... 

Michelin Tire Corp
R. Galke .BOYCOTT---BOYCOTT---BOYCOTT ---.BOYCOTT---BOYCOTT---BOYCOT ... 

Greyhound Lines, Inc.
Anonymous I traveled from Spokane Wa to Portland Or last August 2016  ... 

Fandango Inc.
REBECCA TERRIBLE CUSTOMER SERVICE, PURCHASE TICKETS AND THE MOVIE L ... 

Harp's Food Stores Inc
Anonymous I found out this is NOT a Harps website. They do not check  ... 

Harps Food Stores
Anonymous I found out that this IS NOT the website to get in touch in ... 

Groupon, Inc.
tk I am having a similar issue and can tell from all of the re ... 

American Airlines
Disgusting customer service don't fly american WOW IS ALL I can say, I have never been treated so rudely t ... 

Placeholder advertisement