HORRIBLE! HORRIBLE! HORRIBLE SERVICE. . Fridge stopped working day before Thanksgiving. STILL TRYING TO GET THE $200 REFUND FOR LOST FOOD offered on 12/10/19. I have called more times than I care to count and have spoken to 14 different reps. I WILL NEVER EVER buy an LG product again. Fridge was less than 2 years old. Compressor, control board and power source all replaced. I believe their strategy is to out-wait their customers and give such poor service they will give up on getting the issue resolved. I can't even rate them a one star.
i'm having exact same experience. How did you ever resolve? Local repair service has replaced every single component in fridge. still doesn't work.
Same thing here
Your company and employees suck there all liars can't even get you shity appliances fix I guess the l in lg stands for lazy liars I am call tstates attorney Bob bural and my attorney to sue your sorry asses
Want to join class action lawsuit.
Is there a class action lawsuit?
Yes, we're filing a complaint with the Better Business Bureau. As I read the comments , we're having the same issue with the refrigerator's compressor. My parents have spend close to $1,000 to fix the problem and it's still not fixed.
Is there really?
I would like to join the class action lawsuit
Me too. Tell me how
LG has THE worst customer service I have ever experienced. When they shipped a part to us for a malfunctioning, under warranty, mini-split AC it was delivered to us from their US headquarters damaged. They left us a contact number to call in case said part was damaged during shipping. We tried calling that number and received the run around until we finally were connected to a woman named Sharon in Executive Services. She basically wouldn't honor their commitment to replace the damaged part and tried to put the blame on the original place we purchased the AC from whom ordered the part for us. When we asked for her info so we could complain and report her to a higher-up, she wouldn't reveal it to us so we had no way to report her horrible customer assistance. =
The time has come for you and hundreds of others file a class action suit against LG America . More importantly, those affected by their failure or refusal to honor their warranty should seek legal counsel; file a federal Magnusen-Moss Act claim against LG. Success means that LG will replace the defective refrigerator; pay the Complainant three times the cost of the refrigerator; attorney's fees and defense. They will also have to pay their attorney's fees. This would result in adverse public publicity.
It is time for someone to teach LG and expensive lesson.
Editor at Expose Public Corruptor, Inc.
How do I contact I have problem with LG phone overheating. Thanks.
Yes I agree someone has to do something about the terrible customer service and the lack of taking care of problems. It should not take 2 months to get a refrigerator fixed or even a repair person to come to the house in less than 2 weeks.
How do I get more information
Do you have to get your own attorney or is it done as a group? How does it work exactly?
everyone has problem with his equipment take them to small claim court and this way you force them to talk to you and settle other wise it will cost them way more than replacing your defect product
Sign me up!!
https://www.girardsharp.com/work-pending-lg-fridge-class-action Girard / Sharp Law Firm; San Francisco CA
Pending Class Action on Kenmore Elite (LG CPU and sealed refrigeration unit) and LG refrigerators
Bought dryer and has been repaired over 5 times only to break again. Worst customer service ever
LG Washing Machine
Unit is 3 months old. Bought at Home Depot. Diagnosis of bad bearing on washing machine. Been down 3 weeks. Service company (Norman) came out and never called me back. Found out today that they refused to fix it. Norman told me to call LG. LG called Norman and the dispatcher hung up on LG CSR. LG CSR called corporate and was instructed to set up another service call (three weeks later). LG called service company (A&E). So.... during this COVID 19 pandemic, LG is now sending out another service company to my home. I called A&E and not allowed to speak to anyone. This is totally UNACCEPTABLE! My washing machine has been down during one of the worst pandemics in world history! LG has wasted too much of my time with downtime of the unit: days for the original service diagnosis, days for not one calling me back, and my countless hours on the phone with your CSR and your approved service centers. And, now to add another service call and follow up repair that may take more than another week.