I bought a brand new LG appliance package a month ago from Home Depot in Fairfax VA. The dishwasher machine never work properly, it worked 5 minutes washing cycle and it stop. Also partial of the water remain inside the machine, because it did not drain properly. I called LG customer service and put on hold for several times, The entire call lasted 45 minutes and the problem unsolved.
I've had issue's with mine as well. LG doesn't care but I'll tell you Home Depot doesn't either. Have talked to 4 managers and I get the same lip service from them as I do from LG. Small claims court tomorrow against both companies. Everything is documented...each call, name, duration, service calls and work done.
I've wasted over 50 hours of unpaid time dealing with them. I'm going for the max compensation under the law.
I think we should pursue a Class Action Suit against LG. They do not stand behind their products....even when the product is, basicall, brand new! Horrible, non-existant customer service! Do not buy anything from LG.......You WILL regret it immensely! Listen to all the dissatisfied customers! My LG refrigerator cannot be cleaned under the clear plastic top of the Glide and Serve drawer. The clear plastic top of this drawer melds into the bottom of the refrig floor that the veggie bins sit on and there is a seam between the clear plastic and the white bottom of the refrig floor. ANY liquid or moisture that seeps into that seam becomes moldy in time, and it is the first thing you see when you open the refrig, since it is all along the bottom of the veggie bin floor! It CANNOT be cleaned. You CANNOT take this apart and clean it out! It is not only a cosmetic issue,......It is a HEALTH ISSUE!! LG thwarts you by having a guy that says he is security answer the phone at the Huntsville, Alabama office and he says he can do nothing but put you to Customer Service,.....and they say they cannot do anything! Do NOT buy any LG products if you value your time, your health, and your money!!!
Same problem here. My LG oven is going back. Came broken and LG doesn't give a crap. Call center is in the Phillippines and they are HORRIBLE! Returning and buying an oven made here in United States with good customer service
I have a brand new dishwasher, installed in May of this year. Motor, motherboard and wire harness have all been replaced. It still does not work. I have waited over 2 1/2 months for satisfaction. All's I get is lip service. It's been over a week since I submitted copies of receipts for reimbursement. I was told 2-4 business days for a decision. Guess what...tomorrow is day 8...I'm going to small claims court against them.
Only a FOUR because of the phone, which is a -2 at best. I own , or have owned TVs, frig, and W/D. All the aforementioned avg 7 on a 5 point scale. Please do yourself a favor, manufacture phones under a different name, or stop altogether.
With all respect
I have written to Mr. Lee. LG fridge bought in March 2015 has lost ability to cool. Compressor is out. That was on Oct. 17. Ordered new compressor to be installed today, Oct. 21. Called to get install time and was told the compressor was back ordered until Nov. 7. That is nearly a month without a fridge. Family, dogs, etc. Unacceptable. LG said there was nothing it could do. This coming from the Philippines call center. Escalated to AL home office in the states and Mr. WIllie Sandifer, (hidden), indicated he could only follow protocol. Protocol at LG in these instances calls for all receipts and 3-5 business days before anyone may contact you. I called BS on that. Sent emails to Mr. Tae Lee and others. It is 11:10 am on Friday and no response as of yet. So let's recap...no refrigeration since 1017, over $450 worth of food gone, 89-year-old mother arriving with other family tomorrow, so resoluton fromLG other than protocol and a potential for a Nov. 7 shop date for a compressor. How long does it take to build a compressor? Two hours? C'mon. The ownership is from a different culture and is all about profits. They take the buyer beware mentaility and make us deal with the failures of their systems within the law. Blatant abuse of the consumer. DON"T BUY LG.
Purchased LG gas oven one month ago. It came with a broken orifice so can't use one of the burners so I call customer service. Rep says they will send one out but this one time is "a courtesy" I said whoa back up...I just got this stove so don't tell me you are doing a favor for me because it came broken. She said they would mail one out & I would receive 7-10 days. Well 3 weeks have passed now and have not received so I call. New rep tells me I need to send the my original sales receipt because it shows the oven is from May 2015 and not under warranty. I went ballistic on the guy. So if I never would have called you again, I would still be waiting at the mailbox for my part to arrive?? Who was going to tell me I needed to mail receipt??? And now the timer on the stove does not work! I paid $1,500 for this piece of junk and you can't get any parts. Called Best Buy and they tried to get in touch with LG Customer Service but to no avail, they can't even get in touch with anyone! And its not even in the U.S.A, the call center is in the Philippines. Told the Best Buy rep to forget the whole thing and scheduled a delivery pick up to take this piece of junk back to where it came from and buying an oven made here in the U.S. of A.
Our LG Smart TV has broken twice in 3 years. Replaced the panel after a year and a half and it today it went out again. Customer service would not work with us since we didnt buy the extended warranty. The only options they gave us were to contact a local technician to fix it on our dime (an issue we didnt cause) or to write a complaint letter to LG. So we sent the complaint letter and filed a complaint with the BBB. Its unacceptable for LG to take $700 of our money for a TV that worked for a year and a half and has broken down twice (currently without a TV). I will never buy LG again, problems happen with electronics but their response to the issues had me speechless. Wendy at ext. 10254 was the person who said we have no choices other than the above stated. When you make expensive household purchases you need a company and customer service support to stand behind their product and they do not.
If I buy a LG phone at the AT&T store and it breaks, why do I have to work with LG directly? AT&T should take the phone and send it to LG, that's just service, good service, customer service. SO I say to you LG, you need to make this connection with your vendors and everything should run through them. It would create more jobs, right??? And if people/your LG clients felt like they were taken care of then maybe you wouldn't have so many bad reviews below. LG admitted that my phone was flawed. Why didn't LG or AT&T bother to make me aware of the 'bootloop' breakdown and fix it before I potentially lose every precious irreplaceable picture I have stored in my phone? Maybe you can also have a US based customer service presence so that client calls won't drop in the middle of the call and YOUR CLIENTS do not have to let your CSR's know to speak slower and clearer?
I bought my LG oven 3 years ago. I don't really cook much and decided to finally use the self-clean oven function. Half way through the cycle I smell something melting. I touched the knobs to turn on the stove and burnt my finger and thumb because it was cherry hot and the metal was melting. I googled customer service and called. She had me on hold for 20 minutes. Meanwhile, my oven was still on and my knobs were still melting. When she came back on the phone I asked if there is a way to turn it off as I don't want my house to burn down. I called customer service and they told me I could have a service man come but I would have to pay for it. The customer service lady agreed that she thought that was wrong and escalated me to her supervisor. The supervisor was extremely nasty and said they won't do anything. I need to pay to have the problem fixed. I asked if I could speak to someone else, she said no. I asked if I could write a letter and was told to write it to the Office of the President. I will be sending photos of my fingers and the melted knobs certified mail tomorrow. I can't believe that their customer service is so poor for a situation like this.
Ditto with most of the other people here. 1 month old monitor and can't get it repaired! NEVER buy LG!
I bought my LG refrigerator from Home Depot about five years ago. It was an expensive stainless steel refrigerator. One month ago it stopped cooling. I called a professional technician to check to find the problem. The technician diagnosed that its seal system was leaking. That's why it was cooling. At this point, I called LG customer service and they confirmed that the seal system is under warranty for seven years. Then the customer service rep gave me a fake list of their authorized service agents. I called these so-called authorized service agents and they refused to provide service. It's been exactly one month since I have been calling LG customer service. Each time I call they provide me the same fake list of authorized service agents. They also create a case number which begins with CNN associated with it. Each time I called I heard the same story and was given a new CCN number. I found out that all LG customer service representatives are not based in the U.S. In fact, the reps I spoke to were all based in Philippines. These reps have no knowledge and training how to deal with customers. They keep repeating the same thing "I suggest that you call our authorized service agent." I told them that their so-called authorized service agents are not even recognizing LG company and they are refusing to provide any service. But reps keep saying call these service agents. I have spent several thousand dollars on this appliance. I am so frustrated as I have wasted so much time speaking with LG customer service people multiple times. All in vain!!! I hope that the chief executive of LG will get this message and do something about it. LG products are so cheap and unreliable. LG personnel have no respect for their customers. Their warranty is only on paper. They do not back it up. ?????
Horrible customer service outsourced to Phillipines and who knows where. Scam of a company
I am currently on a call with one of your customer service agents that goes by the name of Henry. I have never been quite so offended with the lack of professionalism and utter disregard for a customer. Henry asked me to identify the issue and acted as if he was investigating a criminal instead of helping an existing. He laughed when I was explaining the current situation of my smart TV and told me that there was no one available to help me because it was after hours. I will be writing several complaints regarding this issue in multiple social and electronic forms of media. As my TV is fairly new I will also be writing reviews that reflect the poor quality of LG televisions and the lack of customer care proliferated from the LG company.
Just purchased my LG refrigerator($3500) at the end July 2016. First week in Sept 2016, the refrigerator started giving error messages(a little over a month old). Now I am going on a month without a refrigertor, out over $300 of spoiled food and still no service in sight. Customer service just keeps telling me that the repair person will be there but the repair company they hired is "out of network" and can't give me definite time for when they can get the part to repair it and if they do get the part, they said they can't guarantee it will completely fix the issues. So dissastified all around with this product and customer service. Definitely will never purchase an LG product again!!!
I am concerned about you all LG refrigerator. I
have one had it 4year and it guit cooling we have had 3 companies to work on it or to check the problem. All said it is a hidden issue I am concerned. Why the nice unit does not have a way to fix the problem they tell me it is where you all have made them you can't get in to it what a shame. I pats 2500. For this nice unit to have to go to the dump. Can you help. My email is (hidden). Or can you tell me bake I can get this fix. It is a shame your product is no better than that.
LG WASHER DRYER CADILLAC MODEL IS FORMING MOLD IN THE WASHER DIAPHRAGM AND I GET VERY SICK. MY FORMAL LETTER WITH DOCUMENTS WAS SENT TO THE PRESIDENT WHO DID NOT BOTHER TO REPLY. I HAVE MADE A FORMAL COMPLAINT TO NEVADA CONSUMER PROTECTION FOR ADDRESSING THE SITUATION.
For about 4 months I was enjoying my new LG G4 until it quit on me suddenly. I plugged it into my car charger and the screen reset and wouldn't load past the LG logo. The AT&T logo wouldn't load either.
I called LG to see about a repair. They said as long as it's not "damaged" it was covered. The phone has a crack on the bottom side corner. (pictured ) So I sent it in, your team at LG took a look at it and without touching it it seems, refused to inspect it. They labeled it damaged and sent it back to me with a bill for $150.
I spoke to LG customer service, they said there is nothing they can do as it's been deemed damaged. So I stand now paying $20 a month for 2 years for a phone that doesn't work.
I too am having an issue with my G4 bought in Feb.2016. Overheating to the point you can't even touch it, turning off and on, had to call LG bease my phone locked me out, was told to do certain steps, never was told I was doing a factory reset, lost all my information and pics, everything on my phone, then only still being locked out of phone. Was told by representative that there would be no charge to fix my phone issue but had to send it in...this was after mentioning that I would like an estimate on fixing a screen crack, and cracked camera issue...sent it to them, now received an email wanting over 150.00 to fix my phone...meaning original issue, and screen and camera. Said that it was out of warranty due to screen and camera being cracked. Can't seem to talk to anyone that actually sounds like an American, and tired of being told they understand my frustration, only to once again tell me I have to pay the money to fix phone. I have NEVER been told anything about the warranty, what it Co ers what it doesn't and so forth.. so sick of LG and it's representativex.
MY AUNTS PHONE DID THE SAME THING DO SOME RESEARCH PHONES STARTING IN A CERTAIN S/N ARE DEFECTIVE
Our less than two years-old LG French door refrigerator compressor failed. No part available. Bounced from one department to another. Lied to about when possible part and repair available. Now eating out of a small dorm refrigerator. $200 of food thrown out. Worst customer service and products. Shame on you LG.
Another unhappy customer. My very expensive LG french door refrigerator failed in just over 4 years. Option to prepay $300 upfront for a repair with a 60 day warranty. The service tech told me "there is no refrigerator that I can't repair" Less than a week later, same issue. This time the repair lasted just long enough for my warranty to expire. After a total meltdown with the warranty dept in the Philippines, I was offered a one time service call for free. A different tech this time replaced a different part. That repair lasted less then 24 hours. Called the guy on his cell phone and he came out again, added coolant which I knew wouldn't fix it, and sure enough, a week later, I'm back to my original problem....freezer not cooling, error codes and ice maker not working. This $3,000 POS is going out by the curb for the next scrapper. I will never give LG another nickel of my money. Interesting that I got a call from LG one evening. The sweetest sounding Southern lady called with a survey regarding my latest LG repair. She acted ever so shocked when I gave LG a big fat 0. Funny how you can barely understand anyone you talk to when you have a problem, and you know they are reading from scripts, but when it's time to get that survey, suddenly, you get a call from someone in Alabama. Funny how that works.
Zero stars for this company. I'm another unhappy customer. Our fridge was delivered with a dent. They replaced the dented door two days later. Then the ice-maker had to be repaired. Then it had to be replaced. Then they had to put in a mother board. Now, back to the replaced door. We don't know where that door came from, but they said it was taken off another fridge. Paint began peeling off the edge of that door. Not chipping, but peeling. The paint in that area is soft, and I've never seen anything like it. After more than twenty calls to various people, a couple of e-mails, and a very detailed letter to LG with photos, I was told there would be no help, although we had purchased an additional five years of warranty, and we were advised to either touch-up the chips (I had explained they were not chips, but peeling paint) or buy another door. There will never be another LG product in my home.
Do Not Buy LG Product. I have a warrantied refrigerator I paid 3000$ for and the compressor is out. No authorized repair person, can't get repair person authorized, can't order part myself. Call centers are in other countries. I cannot understand them when they are clearly reading off a card. Worse customer service I have ever experienced. Worse product I have ever purchased. Boy did I get screwed. The appliances are still being sold at Best Buy even though they are aware there is no one to service the warrantied products.