Information, reviews and public commentary for US companies

 

Lg Electronics Alabama Inc

Rating
0.431193
Address
P.O. BOX 240007
Huntsville, AL
35824-6407
County
Madison
Contact
Tae Lee
Role
President
Phone
(256) 772-0623
Annual Sales Est
$898,654,904
Employees
4,000
SIC Code
3651
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Debra - 8 d 18 h ago

0

Dishwasher has not cleaned since the day of installation. Seven months of trying to deal with LG to fix, replace or give me my money back for a dishwasher that doesn't clean. FOUR technicians have been out here, I have heard EVERY excuse in the world...my water is not hot enough, change detergents, my water heater is not close enough, (it is right underneath the kitchen sink in the basement) I am not stacking the dishes correctly, using too much detergent, clean dishes before putting them in, DON't clean dishes before putting them in...... Water is over 120 degrees, used 3 different detergents INCLUDING Finish (in a pod) which was recommended by LG. The Maytag I had for 17 years worked great, RARELY did it not clean. All techs have said it is operating "properly" last tech stayed through an entire wash cycle 2 hours and 21 minutes and the dishes did not come out clean. He reported this to LG executive services and all they want to hear is that it is operating properly...they don't seem to care or want to hear that the end result should be that the DISHES GET CLEAN. They feel that as long as the machine is operating properly and NOT getting the dishes clean that is acceptable. I WILL NEVER EVER buy another LG product and I own three others that have given me no problems for almost seven years now. Corporate office says executive services can resolve things....no they don't they just keep the double talk going.... dealing with this company is exhausting. I am now filing a Lemon Law lawsuit with the Attorney Generals office as well as file in small claims court for my money back.

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DEshawn P - 18 d 20 h ago

0

LG has had my Bluetooth headset for over three weeks and they keep telling me that they have to wait for a tracking number from FedEx. They told me the whole process will take seven to nine business days and I've been waiting almost a month. Their service is really poor and their employees do not value the fact that we Patron their company. It's almost as tho they have stolen my Bluetooth and won't give it back. I'm calling whomever I have them call in corporate to fix this situation asap.

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Anonymous - 9 d 14 h ago

I am having the same issue

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Alesia Lacey - 9 d 14 h ago

0

Worst customer service ever. I purchased a Bluetooth headset. First the left ear stopped working then the right ear. I called support they told me that it was covered under warranty and to complete the paperwork online, print the label, mail it in and they would send me another headset. I followed the instructions. I called back on 2/2/17 I was told that my replacement would be here by 2/9/17. I got home to my surprise no headset. I called customer service again. I was told that they didn't have any headsets in stock and don't know when I would get a replacement. I asked them to send me my money back. I was told no. I asked that they send me the latest headset and I was told no. I asked to speak with a supervisor and I was put on hold for 20 minutes and the supervisor named Andy finally got on the phone and refused to give me the number to the corporate office and also refused to let me speak with her supervisor. Here is the bottom line I paid for your product that failed. I returned it per your policy now I am out of my money, don't have my merchandise and your support refused to help me. I am irate. You are stealing from your consumers.

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Albert - 12 d 19 h ago

0

I purchased a LG Portable air conditioner and it is now on the recall list. I received a postcard from LG Electronics Alabama, Inc with the telephone number to call to have the portable air conditioner fixed. When I called the number, I was talking to a guy in the Philippines that has such a heavy accent I could not understand him. I had to repeat everything six to seven times. I requested a customer service representative in the United States but was told there were none. As the conversation continued I became frustrated and thoroughly ticked off. When the paper work was finally completed, I was told that he would have to call back after talking with a repair technician. I told the Philippines guy no that I wanted the number of the technician and the technician's location. I have decided after this horrible experience that I would not buy any other LG Electronics products. After reading all the other comments on the page, I decided to go to social media.

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Marion - 13 d ago

0

Never in a lifetime have I ever experienced worse customer service than dealing with LG. Have had a repair issue with a refrigerator less than 4 yrs old that cost $2500.00 going on 3 weeks and still not resolved. Also have been quoted a repair price of approximately $900.00. I've called LG 9 times trying to get this issue resolved still to no avail. Was never told by an LG rep that the parts were still under the warranty even though they were able to check the manufacturer date, was referred to 7 so called qualified technicians none of which either service LG appliances anymore (wonder why) or do not service my area. Have heard numerous lies and not one person willing to get the issue resolved. The repair will still cost me about $450.00 because an outside technician told me the parts would b covered under the warranty. Needless to say, I will NEVER purchase an LG appliance again. I could drive back and forth to Alabama sooner than they are sending parts.

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Anonymous - 47 d 11 h ago

I am a customer of a G4 which has bootlooped, this is the second year this happened to me and now I have the misfortune of it bootlooping 2 weeks after my warranty ended. Youre support line will not do anything, no one is replying back on anything, I feel very trapped, I should not have to pay for YOUR own manufacturing defect, please resolve this issue with a refund or replacement or different model, please.

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AMorgan - 31 d ago

0

Did you have anyluck. I have a G4 that quit working. there is a know issue with these and the circuit boards not being made correctly. They extended warranty to 15 months but did not let there consumers know. My phone quite working the 16th month and they refuse to honor the repair. I am suppose to be $75 to fix a issue that was caused when the phone was made. This is my 3rd LG phone and as a consumer I am done. I am posting in forums for all those LG4 Users whos phones has quite working. Im sure they will not buy a LG either next time.

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Angela L. - 17 d ago

0

I am having the same issue with my G4. Originally purchased July 2015. Circuit board issue March 2016 which they replaced under warranty. Now in January 2017 I am having the same issue again, though now they are telling me the warranty is void because my phone has a crack in the screen. I told them to prove to me the crack is the reason for the issue. They did not respond. I would like for them to replace with a different model since this is a known issue though they will not. It really sucks because I have a LG watch and tablet that I use with my phone. So sad that they cannot cover their known issues. Will never buy LG again!!!!

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niloo - 15 d 6 h ago

0

This is their trick! I had the bootloop issue with my G4 and otherwise no physical damage, not even a scratch! Sent it to LG for repair and they sent me a diagnosis report that the screen is damages/smashed. I used a fragile Envelope to ship it, the ones with bubbles. I requested photos and yes, it is like someone hammered the screen 3 times. Now I think they might have hammered it themselves, to void the guarantee. They refuse to file a claim with Fedex and they don't even promise to solve the bootloop issue. They are just going to fix the screen for $150. I am going to buy a Google phone and join project Fi. If I were in New Jersey, I would definitely sue them.

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Lisa - 16 d 16 h ago

0

I have the LG v10 that is less than a year old and was replaced 3 times between the end of Feb and the end of Aug when the phone started to over hear and the screen cracked in my face. This scam company won't fix it and is calling me and the manager of T-Mobile a liar. They were suppose to escalate the issue and instead they sent me my broken phone back.. didn't even give me a chance to have it checked again it repaired.. and God forbid u talk to someone that speaks and understands English or takes notes. I basically wasted 700 dollars on a broken phone that is still under warranty

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Anonymous - 20 d 1 h ago

Hello my name is Jeffery c. Stamey and I purchased an LG x power cell phone and it was freezing up periodically on me and it finally froze up totally .so I was holding the power button down to reset it and it exploded in my hand I basiClyde threw it out of my hands in the floor as the smoke was coming out of the phone like it was under high pressure and then time turned cherry red and burn a hole in my hardwood floor .it was a scary situation it blacked up the wall and the smoke was so heavy in my home the smell is still in my vents that I heat with.. I'm just so scared of even using this phone now .but I paid my insurance and am waiting on a replacement it's just been such an exausting experience an want you to know there is a reason for this phone to explode like like it did I have pictures of this and all the damages...And you can reach me at po box 485 balsam NC 28707. And my cell is (hidden). I

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Fran Pesez - 33 d 20 h ago

I received a Recall announcement for LG Portable Air Conditioner. It is, by far, the worse air conditioner ever purchased. It took two men to carry it into my house. It is very cumbersome to just roll (lousy wheels) it down the hallway. It takes up too much room when in use and does not work very well. I give it a 5/5 - very poor.

How do you expect me to transport it to some dealer(of your choice). It should not be my responsibility!!!

It's scary to know it is a fire hazard - I used it at one time in a bedroom for my 6-week old grandchild.

I feel under the circumstances, a refund is deserved

Looking forward to your response and fair compensation.

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irene - 23 d ago

Have you received any reply?? I have the same issue, they said a service dealer is "in your area", and it's 40 miles away!! and as you say this AC does not work well

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Cococonnie - 85 d ago

2011 lg washer is rusting around bleach dispenser and rust running onto clothes. Lg customer service dept claims this is cosmetic and will not repair machine. Had Maytag appliances for 20 years and never any rust inside machine. Lg will not admit a bad paint job that has caused the problem and poor design. Do not buy LG products.

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Trish - 24 d 15 h ago

0

I have the same problem and I so agree LG don't stand behind their product

Didn't know until today it's a KOREAN company

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Susan, CA - 63 d 17 h ago

0

LG does not manufacture parts for their refrigerators later than 7 year. No point in purchasing an LG refrigerator if there is potential it may only have a life span of 7 years. The part I need is not more than $20. Part no where to be found. 1 month shy of refrigerators 7th birthday.

Part No. CLS30820001 Thermistor Assembly. Its a relay to the compressor. LG executive Department has kept me hanging for one month now while my case is under review for a buy back? (What ever that means, they wont say). Today I have no choice, cant wait any longer, I had to purchase a new frig. You guessed it, NOT A LG. Original cost of LG frig was $2,041.84; 11/27/2009 Aprx. $130+ of food had to throw away in addition. (Mostly from freezer)

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Trish - 24 d 15 h ago

0

Don't buy LG ITS A KOREAN Operation making it rich in the USA

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Amy K - 37 d 21 s ago

0

I am beyond frustrated with LG Electronics USA!! I have been dealing with them since December 19, 2016 in regards to a broken microwave. The product is less than a year old and does not work. Everytime I call customer service it's always one excuse after another! ! I have called 4 times since then with no return phone call or anything! Obviously they do not care about their customers or the product they are selling! I will never buy another LG product again, and I strongly recommend you do not either! Horrible horrible experience, and I'm still without a microwave oven. I'm DONE with this company!

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GAYLE BIGGS - 58 d 17 h ago

22 DEC 2016

SUBJECT: LG G4 Boot Loop Issue on RA# A016C179194 Inspection Results

It is unacceptable that LG refuses to repair my LG G4. In November 2016, the phone developed the bootloop issue. My carrier, Verizon, will not fix it because it is out of warrantee as of 29 June 2016. They said it is a LG issue.

It took LG months to acknowledge the problem after it was first reported around September 2015, and only after customers started up a petition to catch the company's attention. Carriers and retailers were much quicker to address the problem, and some offered repairs for devices within warranty. The same couldn't be said for LG though.

Although the company did repair some devices, other consumers were told that their model number didn't make them eligible for a repair or replacement. With a little searching, you can find plenty of consumers who were less than happy with their experience, with reports of overly long delays and problems persisting even after repairs.

It wasn't until January 2016 that LG acknowledged the problem and offered a remedy. The company eventually said that it would repair ALL the affected devices. Please repair my LG G4.

Thank you,

Gayle Biggs

13903 Sherman Drive SE

Huntsville, AL 35803

(hidden)

(hidden)

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Sharon - 64 d 10 h ago

1

I don't know if it will do any good to make a complaint to you, but I was told that my Kenmore that I purchased from Sears in Dalton GA was a LG model. I have had it for 5 yrs. The refrigerator and freezer has not been working like it should since the October 1st and I have had a sears technician come out to my house approximately 15 times and it is still not fixed. They have replaced the compressor and the dryer twice and 1 of the circuit boards 2 times and the other one 3 times. My husband and I have had to miss time from work each time the technician had came out. I have called the last couple of days and have gotten the runaround from the sears people and now they have turned my problem over a a district office and the are suppose to call me who knows when. I have been without a good working refrigerator/freezer going on 3 months and I would like something done if you can help.

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Mike Wehr - 64 d 19 h ago

0

I purchased a LFX31915ST Refrigerator 9-26-13. It was a nice looking refrigerator and LG was supposed a good brand. It failed a little over 3 yrs later. The repairs were between $1,200 to $1,500. The refrigerator was expensive, in looking back I should have purchased another brand at a lessor cost. Most likely, it would still be working. LG has no desire to help a customer that has a failed product that is outside the warranty window. Would anyone consider purchasing a high end refrigerator for over $2,200 that fails in about 37 months? Great marketing, great looks, poor life expectancy.

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John - 66 d 20 h ago

0

I bought a new OLED tv and when I received there was no picture. A technician came to the house and replaced the entire tv panel. Worked for a few days and the tv picture dims sporaticaly. They want to replace the panel again. I told them we already did this once and I want a new tv as I expected the first time. The executive service told me they can only authorize a repair. Needless to say I am very unhappy with the quality of the product and the customer service I received. If anyone from LG is reading these posts it is model OLED55B6P, Serial No. 609ACWC7C017 and Receipt number RNN(hidden)33.

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Maylin - 69 d 11 h ago

0

I was told by an LG representative that I had to send my phone in for a "reflash" because my son forgot his Google account. I spoke to the rep & made it clear that there was some physical damage to the phone, if I sent it in would I be charged. Her response was that I would receive an estimate of the repair for the physical damage however I would have the option to pay for the physical damage if not I would just get the reflashed free of charge. After receiving the estimate I spoke to another rep & they refused to reflash my phone unless I paid. I explained to them what I was told they even looked up the conversation & was able to confirm what the first rep said & still refused to assist me. This has been the biggest waste of time if I knew that that was going to be the only way to fix it then I would have just gone through my insurance instead of wasting all this time just to get it wiped clean. Terrible customer service, with false advisement, false & inaccurate information

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Mike - 71 d 18 h ago

1

No help whatsoever in solving problems and replacement/supply of their products. Apparently have no training with ability to satisfy the customer and make things happen. Continuously fall back on the mantra of 24 to 48 hours which they then modify to 48 to 72 hours for an answer to the problem but no actual resolution for another undetermined period of time. If you want satisfaction with a product don't buy LG.

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