purchased an LG dishwasher, within the warranty period the circulation pump broke, I had to repair and replace myself, I called the customer service number three times to no avail, e mailed them also no result now I am writing a letter to the president. I have never had such awful customer service in my lifetime.
If their are any attorneys out there who have a lawsuit against LG please let me know I want our money back (hidden)
Tae Lee I am writing you because I have had the worst customer experience I have ever had with a company over a brand new product just purchased. Actually I purchased a convection oven (model LSE4613ST), refrigerator (model LFC24770ST03), micro wave, and dish washer. I purchased all of these January 1, 2018 from Home Depot, they were delivered to my home mid day on March 15, 2018 and installed by my contractor who was doing a total kitchen remodel. Within a week or two of installation we noted some type of defect under or in the glass top at the two front burners. We took pictures and submitted email notices, eventually a independent service tech was sent out. He called it in to your group and was told that they would get back to me and them, after about 3 weeks the service company called me to see if I heard anything because they had not obviously I said no and then called yesterday and a LG service tech was sent out today. 5/30/2018 LG Tech calls @ 4:09 PM and says he won't be here until 6:00 PM, actually shows up after 6:30 PM. Tech inspects the stove top and reviews the pictures of the defect within or under the glass which I notified LG customer service in April. Tech says he can not do anything but inspect because he was not given the OK to replace and said customer service would have to give the OK. I suggested I call customer service while he was here and he agreed, called (hidden) and advised I needed a supervisor because I had their tech here. They transferred me to executive customer assistance, I explained this will make the 4th time I am contacting you on this issue, you have sent out two technicians, we and the technicians have sent you pictures of the defect and I was told by a very rude executive assistance agent that I am sorry you bought this in January and because it's not a functional issue it's out of warranty. I explained that Yes I purchased on January 1, 2018, but it was not delivered until March 15, 2018 and then not installed by my contractor who was doing my kitchen remodel for another 2 weeks. I explained that I called in April and reported this shortly after it was installed and your customer service is so poor it has taken all the noted contacts to get to where I am today NO WHERE. SEE> RNN(hidden)04, RNN(hidden)61. Also see CNN(hidden)90 & GCN(hidden)13 I asked to speak to this agents supervisor and by the way he tells me he has no supervisor to escalate to I must write, I asked numerous times with your tech overhearing this and he was just shaking his head in disbelief that I was being treated this way. I am shocked that a phone agent does not have a supervisor, and he didn't say he was the CEO or President of LG??? ( Tae Lee you obviously have a problem here). While I am reporting issues with your products I would also like to let you know the refrigerator's freezer drawer has a loud squeak when opening and closing, we showed it to your LG tech today but he said he couldn't do anything because he has no work order "Another trip to my home" At this point and time I have to tell you that the world will be hearing of my Very Poor experience with your products and customer service. Please change my mind quickly. Thank You
i HAVE THE SAME PROBLEM HOW'D YOU RESOLVE
Horrible customer service, 3 times get dryer fix x hours on phone NO WIll HELP called supervisor there just bad,
I thought I could leave a good review after sending my headset for warranty repair. They provided me a prepaid label and it arrived back before the end of the week. Unfortunately the repair ticket said it was returned for audio-low sound. It was returned because the battery wasn't holding a charge very long. They made a note that they repair ear piece mesh - whatever that is. In the process of doing the repair they scratched the surface (I had taken a picture of it and made a note of the serial number before I shipped it). Now it is scratched and looks like they didn't bother to check it for the problem it was returned for. They said if I still have a problem with the battery to contact them and they would send another prepaid label (another week without wireless when driving). If this is the type of service LG provides that is the last LG product I will buy.
NEVER BUY LG PRODUCTS.YOU CAN AVOID EXTREME FRUSTRATION BY BUYING ANY OTHER BRAND.SCHEDULED ANOTHER REPAIR AND AGAIN A NO SHOW NO CALL. THIS COMPANY IS IN BIG TROUBLE AS ALMOST ALL REVIEWS ARE NEGATIVE AND NO ONE SEEMS TO CARE!!
so..purchased a mobile air cooling unit from an outlet of your . It worked for about a year..now it stopped.. And customer service will do nothing about it..we spent over $300.00 on a unit that now dosent work..ty..lg..your appliances dont last just like your mobile phones..awesome so now i am out a ton Of money..but yet your agent cant do anything...thanks LG FOR RIPPING ME OFF..
Same as everyone else - non functioning ice maker, then compressor went down, as well as the sealed system. They pushed me to get an independent contractor, who confirmed the problem. They wouldn't make and appointment, wouldn't take my credit card ahead of time, and told me they would call if a technician was "in the area". This is Los Angeles, Everything was met with a "can't do". SO frustrating! Spent 4 days trying to get service and the technician is coming 3 days from now!! All the food had to be thrown out. I have to spend more time reporting LG now.
I will never buy another LG product.
They are committing Fraud. they do not stand behind the product. they give you the run around until the consumer gives up. LG is the worst product and service. NEVER AGAIN. Donald (the supervisor) is a waste of space in AL. All he did is yell at me and waste my time. they don't tell you who their boss is as they hide behind the vail of secrecy. I think litigation is the next step as they just don't care. companies like this should not be allowed to operate any longer.
What a POOR POOR company and i feel sorry for the people working there.
I think they take the people that don't want job or want to help people and use them for their customer service.
I am also dealing with the same person Donald which is a complete a******.
Perfectly acccurate. Thinking about sueing for a defective product.
Wow nothing but bad reviews. I got no help as well. Samsung blows LG out of the water. Quit your dayjobs LG. You literally suck.
This company is full of shit. I have an extended warranty and still can't get my refrigerator fixed it has been 2 WK's without a refrigerator. The technicians are rude as hell. They are idiots and care less about customer service. My refrigerator is 2 years old and the compressor went out. They shipped me the compressor and it has been sitting at my house, meanwhile the tech says he will come look at it, I tell him it's been looked at and determined that it needs a compressor, he tells me he is too busy to fix it today, what the hell!
I bought an LG refrigerator paid $3800 for right after the warranty went out the compressor went the compressors under warranty for 5 years but they sent me to compressor that contaminated my entire system now my refrigerators no good
I have gotten one run-around after another trying to get my new refrigerator fixed. It has now been 3 weeks without a fridge. LG says they shipped the compressor kit overnight and it arrived on Monday, but it has now been 4 days and the service provider still has not received the compressor kit from LG.
I'm not the only one. I bought an LG refrigerator 8 months ago and the compressor is already out and I can't get anyone to come look at it. Been told will find authorized repair facilities and will call back 3-5 days for us to keep looking. We have been without a refrigerator since 2/12/18 and still waiting. BAD product and setvice.
Please look there is a class action lawsuit on refrigerators.
how to find out if there is one for stoves?
i am in the same boat! my compressor has blown 2 times now. im without a fridge for 4 weeks now. they will not call . they say they are looking for a service person! i cant talk to anyone. they will not give me the presidents name.
I purchased LG French Door Refrigerator on 5/01/2015. My compressor went out on 3/23/2018 and I called LG customer service and scheduled a repair. They provided me with a contractor, LNS Service, LLC. and I was told by the LG representative that there would be no cost for services and parts. I contacted them on 3/23/2018 and scheduled an appointment for 3/26/2018. The contractor arrived 3/26/2018 and after inspecting the refrigerator, he advised that he did not repair compressors. He advised that I would have to call LG back and get another repairman that repairs compressors. He then advised that I owed $70.00 for a trip fee. I advised him that I was told by LG that there would be no charge. He refused to leave without a $70.00 check for trip fee. After I wrote him a check for $70.00 and he left I called LG to advise of the situation. LG Representative Carol called the contractor who would not answer the phone. I am now out of $70.00 and my refrigerator is not repaired.
Same thing happened to my daughter She has an LG refrigerator $3,500.00 after two and one half years it quit coolling. LG told her to get it repaired knowing some are not repairable after repair man working 20 hours on refrigerator it was not fixable and cost her $1,200.00. Customer service is the worst I have ever seen. Everyone needs to call Costco, Best Buy and Home Depot and tell them to stop carrying LG appliances.
I have contacted the so-called President of LG and he will not return my phone call.
Mother of four young children. My LG refrigerator has been broken for weeks. I paid $1,200 to have it repaired, to no avail. Authorized repair team worked on it for over 20 hours over period of one month. Replaced every single part in refrigerator. Followed every rule given to them from LG tech. All determined that my refrigerator is not repairable. LG is giving me run around and refuses to give me an RA to replace my lemon refrigerator. I have contacted Costco and told them they need to stop selling these lemon refrigerators to unsuspecting customers. I have contacted Best Buy and told them the same. I have contacted legal firm to advise them of thousands of complaints online. I have contacted Consumer Affairs, and I am contacting Attorney General's office and BBB next. Everyone needs to contact these people and get this to stop.
I agree LG is terrible their service is terrible I will never ever buy another LG product again!!!!!