Information, reviews and public commentary for US companies

 

Lg Electronics Alabama Inc

Rating
0.474747
Address
P.O. BOX 240007
Huntsville, AL
35824-6407
County
Madison
Contact
Tae Lee
Role
President
Phone
(256) 772-0623
Annual Sales Est
$898,654,904
Employees
4,000
SIC Code
3651
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Anonymous - 17 d 15 h ago

I am a customer of a G4 which has bootlooped, this is the second year this happened to me and now I have the misfortune of it bootlooping 2 weeks after my warranty ended. Youre support line will not do anything, no one is replying back on anything, I feel very trapped, I should not have to pay for YOUR own manufacturing defect, please resolve this issue with a refund or replacement or different model, please.

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AMorgan - 1 d ago

0

Did you have anyluck. I have a G4 that quit working. there is a know issue with these and the circuit boards not being made correctly. They extended warranty to 15 months but did not let there consumers know. My phone quite working the 16th month and they refuse to honor the repair. I am suppose to be $75 to fix a issue that was caused when the phone was made. This is my 3rd LG phone and as a consumer I am done. I am posting in forums for all those LG4 Users whos phones has quite working. Im sure they will not buy a LG either next time.

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Fran Pesez - 4 d ago

I received a Recall announcement for LG Portable Air Conditioner. It is, by far, the worse air conditioner ever purchased. It took two men to carry it into my house. It is very cumbersome to just roll (lousy wheels) it down the hallway. It takes up too much room when in use and does not work very well. I give it a 5/5 - very poor.

How do you expect me to transport it to some dealer(of your choice). It should not be my responsibility!!!

It's scary to know it is a fire hazard - I used it at one time in a bedroom for my 6-week old grandchild.

I feel under the circumstances, a refund is deserved

Looking forward to your response and fair compensation.

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Amy K - 7 d ago

0

I am beyond frustrated with LG Electronics USA!! I have been dealing with them since December 19, 2016 in regards to a broken microwave. The product is less than a year old and does not work. Everytime I call customer service it's always one excuse after another! ! I have called 4 times since then with no return phone call or anything! Obviously they do not care about their customers or the product they are selling! I will never buy another LG product again, and I strongly recommend you do not either! Horrible horrible experience, and I'm still without a microwave oven. I'm DONE with this company!

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GAYLE BIGGS - 29 d ago

22 DEC 2016

SUBJECT: LG G4 Boot Loop Issue on RA# A016C179194 Inspection Results

It is unacceptable that LG refuses to repair my LG G4. In November 2016, the phone developed the bootloop issue. My carrier, Verizon, will not fix it because it is out of warrantee as of 29 June 2016. They said it is a LG issue.

It took LG months to acknowledge the problem after it was first reported around September 2015, and only after customers started up a petition to catch the company's attention. Carriers and retailers were much quicker to address the problem, and some offered repairs for devices within warranty. The same couldn't be said for LG though.

Although the company did repair some devices, other consumers were told that their model number didn't make them eligible for a repair or replacement. With a little searching, you can find plenty of consumers who were less than happy with their experience, with reports of overly long delays and problems persisting even after repairs.

It wasn't until January 2016 that LG acknowledged the problem and offered a remedy. The company eventually said that it would repair ALL the affected devices. Please repair my LG G4.

Thank you,

Gayle Biggs

13903 Sherman Drive SE

Huntsville, AL 35803

(hidden)

(hidden)

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Susan, CA - 34 d ago

0

LG does not manufacture parts for their refrigerators later than 7 year. No point in purchasing an LG refrigerator if there is potential it may only have a life span of 7 years. The part I need is not more than $20. Part no where to be found. 1 month shy of refrigerators 7th birthday.

Part No. CLS30820001 Thermistor Assembly. Its a relay to the compressor. LG executive Department has kept me hanging for one month now while my case is under review for a buy back? (What ever that means, they wont say). Today I have no choice, cant wait any longer, I had to purchase a new frig. You guessed it, NOT A LG. Original cost of LG frig was $2,041.84; 11/27/2009 Aprx. $130+ of food had to throw away in addition. (Mostly from freezer)

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Sharon - 34 d 13 h ago

1

I don't know if it will do any good to make a complaint to you, but I was told that my Kenmore that I purchased from Sears in Dalton GA was a LG model. I have had it for 5 yrs. The refrigerator and freezer has not been working like it should since the October 1st and I have had a sears technician come out to my house approximately 15 times and it is still not fixed. They have replaced the compressor and the dryer twice and 1 of the circuit boards 2 times and the other one 3 times. My husband and I have had to miss time from work each time the technician had came out. I have called the last couple of days and have gotten the runaround from the sears people and now they have turned my problem over a a district office and the are suppose to call me who knows when. I have been without a good working refrigerator/freezer going on 3 months and I would like something done if you can help.

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Mike Wehr - 35 d 15 m ago

0

I purchased a LFX31915ST Refrigerator 9-26-13. It was a nice looking refrigerator and LG was supposed a good brand. It failed a little over 3 yrs later. The repairs were between $1,200 to $1,500. The refrigerator was expensive, in looking back I should have purchased another brand at a lessor cost. Most likely, it would still be working. LG has no desire to help a customer that has a failed product that is outside the warranty window. Would anyone consider purchasing a high end refrigerator for over $2,200 that fails in about 37 months? Great marketing, great looks, poor life expectancy.

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John - 37 d 37 m ago

0

I bought a new OLED tv and when I received there was no picture. A technician came to the house and replaced the entire tv panel. Worked for a few days and the tv picture dims sporaticaly. They want to replace the panel again. I told them we already did this once and I want a new tv as I expected the first time. The executive service told me they can only authorize a repair. Needless to say I am very unhappy with the quality of the product and the customer service I received. If anyone from LG is reading these posts it is model OLED55B6P, Serial No. 609ACWC7C017 and Receipt number RNN(hidden)33.

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Maylin - 39 d 15 h ago

0

I was told by an LG representative that I had to send my phone in for a "reflash" because my son forgot his Google account. I spoke to the rep & made it clear that there was some physical damage to the phone, if I sent it in would I be charged. Her response was that I would receive an estimate of the repair for the physical damage however I would have the option to pay for the physical damage if not I would just get the reflashed free of charge. After receiving the estimate I spoke to another rep & they refused to reflash my phone unless I paid. I explained to them what I was told they even looked up the conversation & was able to confirm what the first rep said & still refused to assist me. This has been the biggest waste of time if I knew that that was going to be the only way to fix it then I would have just gone through my insurance instead of wasting all this time just to get it wiped clean. Terrible customer service, with false advisement, false & inaccurate information

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Mike - 42 d ago

1

No help whatsoever in solving problems and replacement/supply of their products. Apparently have no training with ability to satisfy the customer and make things happen. Continuously fall back on the mantra of 24 to 48 hours which they then modify to 48 to 72 hours for an answer to the problem but no actual resolution for another undetermined period of time. If you want satisfaction with a product don't buy LG.

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CJ - 49 d ago

0

BUYER BEWARE! Don't buy LG! No one at the company seems to care that the refrigerator I purchased does not work. For three months I've been trying to return the product for a refund. You have to go through three departments, make your own arrangements with a third party to pick it up, who in turn send two gentlemen, although very nice, do not speak English and don't know how to take the refrigerator doors off to get it out of my house. What a joke! I think the 1/2 star rating for LG should be NO STARS!

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PISS OFF - 48 d 17 h ago

you are right i have the same problem for 4 months also a refrigerator LFX28968ST IT IS A P .O. SH. LG LIFE IS NOT GOOD WITH YOU

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Lorna - 49 d 17 h ago

I am writing to the cooperate office of LG because I am not being treated fairly by Best Buy who sells your product. I am a big fan of LG products. I saved to buy a 43' 4K smart TV. I found it at best buy for 299.99 on black Friday. I bought it online and paid for it. The money was taken out of my account. One week later, on the 1st of December I got an email to let me know that the money was redeposited in my account because they could not collect. Does not make sense. I called customer service and with no apologies, they told me that they were not holding my money. I asked them where was my money that was taken out of my account. He could not give me a satisfactory answer. He said that he would try to put it through again, but he could not see the future,so, the same thing might happen again. They eill keep my money for another week and then they might have to cancel. All this does not make sense. My bank said they tried collect for the same TV twice and then redeposited my money and threatened to cancel my order. I just wanted an LG TV that I saved all year for. I am being treated like criminal. Can you please intervene on my behalf since this is your product. I tried waiting for a supervisor, but they kept me on hold for do long, I had to hang up. Even tried calling the local store. No one represents your product at Best Buy. I even asked for a number for their Corporate Office and I was told that the call center was the headquarters. Help!!!!

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ricesinice - 106 d ago

1

Ditto with most of the other people here. 1 month old monitor and can't get it repaired! NEVER buy LG!

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N2HYC - 52 d 19 h ago

2

While my five month old monitor is still a work in progress I echo Rice. No "local" repairs, in fact this place in Michigan replaces with used (and I hope tested) unit. Of course FedEx taking nine days to deliver,, LG it seems gives EVERYONE four days off. How long to ship an exchange? I don't think even God don't know.

I appreciate all the appliance problems, and rest assured this is probably the last LG anything. I buy "Smart people learn from their mistakes, but Smarter people learn from others mistakes".

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Cococonnie - 55 d ago

2011 lg washer is rusting around bleach dispenser and rust running onto clothes. Lg customer service dept claims this is cosmetic and will not repair machine. Had Maytag appliances for 20 years and never any rust inside machine. Lg will not admit a bad paint job that has caused the problem and poor design. Do not buy LG products.

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Anonymous - 56 d 3 h ago

HORRIBLE HORRIBLE HORRIBLE DON'T BUY LG. THEIR SERVICE SUCKS. ONCE YOU BUY YOU ARE AT THEIR MERCY FOR REPAIRS AND WARRANTY .

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FRUSTRATED. LG SUCKS - 66 d 32 s ago

0

My son and his girlfriend purchased and LG refrigerator in April. Since then it has shut down on them, not cooling. The tech that has come each time has been great, the the issue persists. He has changed the internal board three or four times now and today it stopped cooling and freezing. Today is Tuesday. I call LG, they say rep can be there Friday. I say unacceptable,eventually I get to a "corporate supervisor", who says the same, Friday is earliest. I ask to speak with her supervisor, she said there is no one above her that I can speak with. Eventually i say to schedule the original tech and she says "oh now that appointment is gone. Next open not for two to three weeks.". amazing. I told her i didn't believe her. She didn't care. I ask again for supervisor above her, she will not provide. Gives me an address i can write to the President. Told me Mr. Yu, above on this page it says Tae Lee. Never ever will our family purchase anything from LG. I settled for an authorized dealer to come out but they don't know the whole history and i'm told they have to start all over. The original tech would have to deem it unrepairable in order to receive a refund or replacement. i just called back to speak with someone new to ask when the original tech is available. The friday appointment was gone but they don't know his availability until Saturday/Sunday when the tech submits his schedule. So turns out Liz, the "corporate supervisor" did lie to me about next available appointment would be two to three weeks. Stay away from these people. BUYER BEWARE

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Anonymous - 56 d 3 h ago

Same with mine and same problems. No refrigerator for thanksgivings no baby formula no one at LG cared. Alabama office sucks. Supervisors need training on customer service they forgot because of us they are employed. Looking at attorneys and consumer services now.

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NIM - 108 d 45 m ago

0

I think we should pursue a Class Action Suit against LG. They do not stand behind their products....even when the product is, basicall, brand new! Horrible, non-existant customer service! Do not buy anything from LG.......You WILL regret it immensely! Listen to all the dissatisfied customers! My LG refrigerator cannot be cleaned under the clear plastic top of the Glide and Serve drawer. The clear plastic top of this drawer melds into the bottom of the refrig floor that the veggie bins sit on and there is a seam between the clear plastic and the white bottom of the refrig floor. ANY liquid or moisture that seeps into that seam becomes moldy in time, and it is the first thing you see when you open the refrig, since it is all along the bottom of the veggie bin floor! It CANNOT be cleaned. You CANNOT take this apart and clean it out! It is not only a cosmetic issue,......It is a HEALTH ISSUE!! LG thwarts you by having a guy that says he is security answer the phone at the Huntsville, Alabama office and he says he can do nothing but put you to Customer Service,.....and they say they cannot do anything! Do NOT buy any LG products if you value your time, your health, and your money!!!

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Shelly - 93 d 2 h ago

0

Same problem here. My LG oven is going back. Came broken and LG doesn't give a crap. Call center is in the Phillippines and they are HORRIBLE! Returning and buying an oven made here in United States with good customer service

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Sick of LG - 87 d 36 m ago

I have a brand new dishwasher, installed in May of this year. Motor, motherboard and wire harness have all been replaced. It still does not work. I have waited over 2 1/2 months for satisfaction. All's I get is lip service. It's been over a week since I submitted copies of receipts for reimbursement. I was told 2-4 business days for a decision. Guess what...tomorrow is day 8...I'm going to small claims court against them.

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Anonymous - 56 d 3 h ago

I will love to join

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Texas woman - 68 d ago

Have a LG microwave over the stove combination. Door is broken. Cannot find replacement. Ordered replacement Door from Sears parts dept. five days late ordered cancelled, part (door assembly) not available. Any ideas here to get a new doir assembly. Model number lmv1630bb. Very irrational. About 7 years old. Do not use often.

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