I have trying for the entire day to have someone service my refrigerator. LG does not care about their customers. Called the main office and was told you need to go through customer service. No one in corporate wants to take responsibility for the customer. Lesson learned Only Buy American!!!
I will never That an LG phone ever again shipped it in to repair and now they have lost my phone just got the phone in D Cember shipped it to them on March 28 somebody received it at 8:32 from UPS to 201 James tecord rd sw. Huntsville al 35834. Tracking number 1z66af(hidden)56. Phone was a lg 7. The number on it (hidden)9710. No one know Where this phone is I've been on the phone with them for ever and nobody knows nothing and I'm still paying for this stupid thing on a bill every month do you need anymore information please contact me my email
Hi, I'm an inventor of industrial washing and washing. I've been in the repair technician for 14 years, and all the good brands in the world like Bush, General Time and ... have been 100% reputable, I am a student of aviation repair. After studying aerodynamics and aerospace composites, I got this science into a detergent and refrigerator industry. I managed to fix all the problems of devices in the near future, and an industrial dishwasher with a higher quality of washing and all the steps by the customer to be customizable and better facilities than the rest of the device with more space and more perfectly, the dishes and more. I have plans that I can mix and mix with each other. And for Iran there is little concern, and here they are not much looking for a job, they are headmaster hats. I made it with a quarter of the price of the device. We are looking forward to cooperating with a trusted company with a production line and the future of this industry, because of the weaknesses and weaknesses of all brands and I have done their repairs. Please send a message to Telegram or WhatsApp to see photos (hidden)726
I have 4,500 in damages to my brand new house. Can you make them cooperate?? Or do I need to sue? This is a tiny bit of money to you and the company. Believe me when I say if I have to take you to court over my brand new house it will be much more money.
Been without a fridge for 42 days. Have extended warranty with Lowes. Lowes has been great but dealing with LG is nightmare. Local tech here 5 times. Last visit was 7 hours. Could not fix. LG tech came from NC. Put in 3rd compressor. I asked if I should call him when it fails? With an attitude and looking for a tip he said its fixed and wont fail. Never got cold. Freezer or fridge. By the way he didnt get a tip...
Worst customer service ever. Been getting the runaround for almost a YEAR. Product broke after only a few uses - Portable Air Conditioner. Called in over 20 times to try to have this resolved. NOTHING! Gave me a PO box for the office of the president to write to. Judging from the reviews - nothing done to resolve issues - they just wait til you tire of the process and stop calling/writing, etc.
The worst customer service ever. I have a LG refrigerator only 7 years old a piece of junk took them 4 days to fix it. The compressor went. Trying to resolve a bill. Absolutely no one will call me back. I have e-mailed a supervisor no response. The worst customer service ever.
The worst customer service EVER! Our Refrigerator broke on Tuesday the 06/18. LG couldn't get any Technician out to us until Wednesday 06/26. Scheduling calls me to tell me that the Technician is out sick ans she can get us in any soon but Saturday 06/29. Did I mention that a MAJOR APPLIANCE in our household of 5 is not working and LG wants us to go 12 days without a MAJOR APPLIANCE!!!!! THE WORST CUSTOMER SERVICE EVER!!!!!!!!!! We are done purchasing any LG products.
I also email the primary contact person and she has not reached out to us :(
This is by far the worst customer service I have ever received in my lifetime. I truly have exhausted everything that I possibly tried to do. I am writing this while I am still on hold for over One hour and 20 minutes to speak to a supervisor. They cannot get a supervisor on the phone. I can honestly tell you that the LG product that I purchased less than 4 years ago was defective from the very start but LG refused to listen, instead giving me more and more excuses. I have now later in this review over 90 minutes finally got a supervisor on the phone. Explained the situation for what seems to feel like a thousand times to them stating we will have someone look at the machine. The washing machine is a dud no matter who comes to look at it. They will see that for themselves. Be aware, stick with Samsung or Whirlpool, those companies would have done something about my concern the minute I made them aware of it. LG is full of excuses, over 90 minutes for someone to get on the phone to listen not even willing to exchange the product for a top loading machine which would be a gain for them because it is cheaper than the front loading machine. Their solution is to pay someone who would have cost me 400 dollars out of pocket instead of giving me a credit for that. I don't know if Tae Lee will ever see this email. It states that he is the president. Listen I have better things to do with my time but I chose to let everyone know what my concern is. I am willing to copy and paste this review on all the social media sites I know. For a company whose slogan is Life's Good. They truly do not live up to their reputation.
I see a lot of bad reviews, however you need to hear the good as well, LG was amazing for me. They cane out in 2 days to fix my freezer which was all frosted over. Apparently I had a bad fan, causing frost and no ice. While the guys where out they saw I had other lg products and asked if I had any questions on them, and explained a few things to help me better use my appliances. LG thank you for going above and beyond. Joseph and his tag along where wonderful and friendly, truly cared, what an asset to your company.
Vicky, just wait and you will see the true colors of LG, or you are fake customer so LG can have 1 good review.
For the rest of us LG is the worse company ever with junk products, lying customer service, and will not stand behind their products or warranty.
Depends on where you live I suspect. We are in central Texas and cannot get any service that is reliable. Going on many months, dozens of phone calls, wasted hours waiting and still not a proper working $2500+ unit!
It looks like no one actually gets an response back from LG with this forum, but we have had an issue with our refrigerator since Christmas and LG has sent a tech out to make repairs and it would work for 2 weeks and go down and it would take the tech 7-10 days to come back out. This has been going on 6 different times and now we have been without it for over a month and was just told that the part is on backorder until 7/9/19. Really!!! We have 3 kids all under 10 and this refrigerator has cost us a fortune already with food lost and having to eat out. When we asked about a replacement and they wanted to see our receipt, well we didn't keep it like most people and Sears where it was purchased is no longer in business. I have contacted Sears Corporate asking for a copy of the receipt and was told that they couldn't help me. LG knows that this is their refrigerator and it's only 2 1/2 years old and cost over $3K and they will not help. I refuse to go out and purchase another one and spend another $3K. LG knows that they are having issues with their refrigerators, but no one will step up and try to help their customers that are having issues. I asked them to purchase this refrigerator back for half the cost and they laughed at me. STEP UP TO THE PLATE LG AND TAKE CARE OF YOUR CUSTOMERS!!!!!!!! Please look me up in your system as I have called over 20 times in the past 5 months.
Tae Lee, President,
I have been without a refrigerator since 19 March. Your people can't figure out what part it needs and continues to drop the communication ball. Each time I call to find out what is going on, I get a different answer. My case has been sitting since the 23 of March with nobody doing anything even though I was told my case would be meeting some committee who would decide whether or not to refund me the money I paid for the refrigerator. Additionally, I was told that I would get $175 to compensate me for the food I lost (doesn't come close to paying for the food or medication I lost) and that I could purchase a mini refrigerator to get me by until the refrigerator got fixed. I just talked to Milton Wilson who said he is a manager and that he denied to request for the mini refrigerator.
Your company lacks organization, decency, ethics, morals, common sense, and competence. I've talked to multiple first liners who cannot seem to figure out the status of my issue. I've talked to four supervisors and a manager who cannot or will not follow through and ensure my case is not just handled but handled in a timely ethical manner. You should be ashamed of yourself and your company because it trickles down from the top. I will never purchase another of your products EVER!
For a company that closed its' 4th quarter with $3.87 BILLION dollars, you would think LG would stand behind it's less that sub-standard products. My friend has been without her refrigerator since March 23, 2019. She is 74 and lost over $500.00 in food and lost her medicine as well that is much more expensive. After LG said they could not get the part (compressor), that she needed to submit the proof of purchase to verify to the defective parts department that the purchase fell within the warranty. Which by the way has been extended from 1 year Labor to 5years. SEE LINK https://lgcommunity.us.com/discussion/3871/important-lg-refrigerator-warranty-information-announcement-please-read. It really doesn't matter if you submit the POP, because LG will not stand behind their work or words to replace or refund the refrigerator. All we can do as consumers is go higher up such as BBB https://www.bbb.org/us/nj/englewd-clfs/profile/electric-equipment-repair/lg-electronics-0(hidden)4/complaints, (3,021 Complaints), Consumer Affairs, https://www.consumeraffairs.com/homeowners/lg_refrigerator.html (2532 LG Refrigerators Consumer Reviews and Complaints ) and/or seek legal counsel. I am also contacting every TV news station in my area as well as every social media possible to publicize how despicable this company is. And they contract with A&E Factory Service which is has the same ratings as LG. Had I know this in December, I definitely WOULD NOT have purchased an LG Refrigerator. Truly inconceivable.
Phil-Have you received any response from this post? We have been without our refrigerator off and on since Christmas and they have tried to repair it over 8 times. Currently we have been without ours for over a month and the part is on backorder until middle of July. We have 3 small kids all under 10 and its been very difficult. NO HELP FROM LG CUSTOMER SERVICE OR SUPERVISORS!!!
I purchased the LG Black Stainless refrigerator model LMXS27626S from Sears in Bedford, IN on 07/08/2017. The refrigerator did not arrive in our home until November of 2017. The problems began in January of 2018. 1-9-2018 The motor started making a loud humming sound and then we noticed the freezer over freezing. Ice had ice on it. Everything in the freezer was completely frozen over. I called LG and they were sending a technician out. The technician came and noticed some of the packaging had been left on from delivery. Removed them and left. 4-19-2018 Same scenario as above, technician was called, they arrived and this time they replaced a piece in the top freezer drawer. 6-26-2018 Same scenario as above, technician was called, they arrived and replaced another part. 10-3-2018 Same scenario as above, technician was called, they arrived and replaces another part. I was told then my 1 year warranty had expired, but since I was having the same issue during the warranty period, they would issue me an extended warranty - Joy 4536968 1-20-2019 Same scenario as above, sent technician, they arrived and siliconed around the freezer door. 04-28-2019 Same scenario has above, technician arrived (5-6) and called into repairs and LG proceeded to tell Kevin's Appliance Repair the refrigerator was working normally and we were not closing the doors properly. Technician told LG the refrigerator was beyond repair. 5-6-2019 Called LG because the technician was not able to perform any repairs on our refrigerator and asked for a solution. Agent Lynn was going to submit a request for a refund or replacement refrigerator. Would take 3-5 business days and someone would be contacting me. 5-15-2019 Called LG because I had not heard from anyone. Spoke with Tori, my request was denied because the refrigerator was working properly, and we were not closing the doors. I asked to speak with someone higher up than her and she gave me a mailing address to the office of the president of LG. As you can see, this has been an ongoing situation with little to no answers or fixes. We paid close to $2,000 for this appliance and has not worked correctly since the day it arrived in our home. I have called multiple time and the technician has been out SIX times and the last time told the repair center the refrigerator was beyond repair, but that "conveniently" did not make it into their notes and I was told that was never said when I was standing right beside the technician as it was being said. The final straw was when they said my husband and I were not shutting the doors all the way. Talk about a slap in the face. We are 33 & 34, the only ones living in our home, no children, plus the refrigerator dings at you when the door has been left open for more than 20 seconds. Needless to say, the door IS getting closed properly. I am not asking for a refund back at this point, I am just wanting a brand new refrigerator that works as it should. I purchased the complete kitchen package and the only thing I am having trouble with is the refrigerator. I have all of this documented and will seek legal action if necessary. The lack of customer service and rudeness of management is appalling. Thank you for your time and hope to hear from you soon.
Have you received any response from LG after you posted this? I have been experiencing an issue with our refrigerator since Christmas and the LG tech has been out to repair it 8 times since first of the year and its still has been repaired and now we have been without a refrigerator and freezer over a month and the part they need is on back order until 7/9/19. LG will not replace it because I didn't keep my receipt when we purchased it and Sears has gone out of business.
We have 3 kids all under the age of 10 and its been very difficult doing without and to top it off LG Customer Service is the worse. I refuse to purchase another one as we paid over $3K for this one just 2 1/2 years ago.
I almost had a fire in my kitchen due to an LG appliance yesterday. I have been trying to get someone to help for 24 hours now. This is ridiculous, the girl I was speaking to had a very very strong accent and I spent 2 minutes on the phone yesterday. She said there was no tech support on Sunday. God forbid this happens again on a weekend. TECH SUPPORT should be available 24/7/365. UNBELIEVABLE that our hose almost caught fire and I cannot get a hold of anyone at LG!!!!!
I meant to say 20 MINUTES with CSR!!!!!!
I had same problem as a lot of people: Expensive fridge, compressor went out after 3 years. Called LG about it. They gave me a partial refund. The first problem I have with this is the fact the my refrigerator is completely unusable - not partially unusable. As the compressor was still under warranty, I feel a repair or complete refund would have been more appropriate.
My second problem is how long the whole process took. It took 33 days.
My third problem is that when I went to Home Depot to look for a replacement, I see that LG is still selling the same compressor that has caused a lot of people a lot of headaches.
This experience has put me off of LG appliances.
Who did you speak with at LG? I keep getting people that say all they can do is repair it and I have the same issue occurring with it not cooling and having to have the compressor replaced.
This had to be the worst customer service experience in all my life! I purchased a LG air conditioner less than a year ago, it is now releasing warm air. I called in to LG to set an appointment for a technician (A&E Service) to take a look at. After waiting an ENTIRE DAY for a tech, I called back in and the representative told me information that was different (time frame) than the initial representative. After calling A&E to check the status of arrival, the representative could not find an appointment in the system. I then contacted A&E and requested a member of management, which wasn't helpful at all-- I was told A&E didn't have a tech in my area for today and my appointment would have to be scheduled for a different day. After disconnecting the call I was disturbed by the solution provided by the supervisor because it appeared he didn't empathize or care about the situation. I HIGHLY RECOMMEND NO ONE TO PURCHASE LG PRODUCTS!
Have a LG refrigerator that is 2 1/2 years old. Warranty for parts is ten years. It stopped working 9 days ago. Called LG and they referred me to A&E Factory Service. Called and made an appointment. Looked at Google reviews and 580 reviews and a 1.1 rating. Worst was do not let them in your house. They came out ordered three parts had to set another 4 hour window for an appointment. After 5 1/2 hours yesterday, he said it is working and left. Checked this morning and is still warm and now vibrates loudly. So now another five hours stuck at home tomorrow while they attempt to fix it. This company is who LG uses so when not if yours breaks but when this is who you will be dealing with. This will be a total of 15 hours waiting on them and over one hour on the phone with LG. This is an independent repair company who said almost all their calls are on LG refrigerators. LG has been a total waste of time dealing with. They truly could care less about me not having a refrigerator now for two weeks even if it is fixed tomorrow which they is ZERO chance of that happening. Talking to retailers because I am buying another refrigerator and certainly not LG salespeople confirm this is a common situation. Was referred to LG Executive Services who will not call be back. You have been warned. The repair company did state because of their known issues with repairs that I would get a one time free repair meaning would not have to pay for labor. If that is not a red flag.
Case CNN(hidden)46. First let me start by saying the receptionist who takes calls at (hidden) hung up on me when I called to discuss my issue, I tried to call back and she refused to answer the call. Beyond rude. LG lost my monitor that was shipped back for repair, the supervisor refused to help. FedEx will only open a case if LG instructs them. I am out $500 for my monitor and LG wont do a thing to help. I had the worst customer service ever from a supervisor Isabell Breya, she was the rudest agent ever. I will never shop with LG ever again.