LG has THE worst customer service I have ever experienced. When they shipped a part to us for a malfunctioning, under warranty, mini-split AC it was delivered to us from their US headquarters damaged. They left us a contact number to call in case said part was damaged during shipping. We tried calling that number and received the run around until we finally were connected to a woman named Sharon in Executive Services. She basically wouldn't honor their commitment to replace the damaged part and tried to put the blame on the original place we purchased the AC from whom ordered the part for us. When we asked for her info so we could complain and report her to a higher-up, she wouldn't reveal it to us so we had no way to report her horrible customer assistance. =
The time has come for you and hundreds of others file a class action suit against LG America . More importantly, those affected by their failure or refusal to honor their warranty should seek legal counsel; file a federal Magnusen-Moss Act claim against LG. Success means that LG will replace the defective refrigerator; pay the Complainant three times the cost of the refrigerator; attorney's fees and defense. They will also have to pay their attorney's fees. This would result in adverse public publicity.
It is time for someone to teach LG and expensive lesson.
Editor at Expose Public Corruptor, Inc.
How do I contact I have problem with LG phone overheating. Thanks.
Yes I agree someone has to do something about the terrible customer service and the lack of taking care of problems. It should not take 2 months to get a refrigerator fixed or even a repair person to come to the house in less than 2 weeks.
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I have to report that CS of LG is horrible and supremely lacking. I can't get in touch with any american human person to discuss my phone problems which on round two of attemping fixing which apparently is done in a sercret place in Texas where no one talks on the phone. The problem customer service dept is in India where English is not fully understood and they pretty much read from a script regardless of the problem - including multiple multiple empty promises and double talk. It's beyond frustrating. I use to be an LG person but now I would not consider an LG purchase based on this long drawn out horrible experience. I have been waiting for my phone to be properly fixed for almost a month now - try going without your phone for that long just in general practice. (I am not attached to my hip phone person - but daily use like most). I am flabbergasted that they don't have a USA department for cell phone issues - even in the supervisor higher up the chain department; everything is thrown back to India. Which is fine that LG wants to save money but I seriousl question the money save based on the money lost to non returning customers. I am sad to report that LG doesn't stand by its product nor the customers well being. The hours spent on how trying to resolve this problem... seriously I should be receiving a pay check! Very very disgruntled X-customer.
Tae Lee, President,
I have been without a refrigerator since 19 March. Your people can't figure out what part it needs and continues to drop the communication ball. Each time I call to find out what is going on, I get a different answer. My case has been sitting since the 23 of March with nobody doing anything even though I was told my case would be meeting some committee who would decide whether or not to refund me the money I paid for the refrigerator. Additionally, I was told that I would get $175 to compensate me for the food I lost (doesn't come close to paying for the food or medication I lost) and that I could purchase a mini refrigerator to get me by until the refrigerator got fixed. I just talked to Milton Wilson who said he is a manager and that he denied to request for the mini refrigerator.
Your company lacks organization, decency, ethics, morals, common sense, and competence. I've talked to multiple first liners who cannot seem to figure out the status of my issue. I've talked to four supervisors and a manager who cannot or will not follow through and ensure my case is not just handled but handled in a timely ethical manner. You should be ashamed of yourself and your company because it trickles down from the top. I will never purchase another of your products EVER!
For a company that closed its' 4th quarter with $3.87 BILLION dollars, you would think LG would stand behind it's less that sub-standard products. My friend has been without her refrigerator since March 23, 2019. She is 74 and lost over $500.00 in food and lost her medicine as well that is much more expensive. After LG said they could not get the part (compressor), that she needed to submit the proof of purchase to verify to the defective parts department that the purchase fell within the warranty. Which by the way has been extended from 1 year Labor to 5years. SEE LINK https://lgcommunity.us.com/discussion/3871/important-lg-refrigerator-warranty-information-announcement-please-read. It really doesn't matter if you submit the POP, because LG will not stand behind their work or words to replace or refund the refrigerator. All we can do as consumers is go higher up such as BBB https://www.bbb.org/us/nj/englewd-clfs/profile/electric-equipment-repair/lg-electronics-0(hidden)4/complaints, (3,021 Complaints), Consumer Affairs, https://www.consumeraffairs.com/homeowners/lg_refrigerator.html (2532 LG Refrigerators Consumer Reviews and Complaints ) and/or seek legal counsel. I am also contacting every TV news station in my area as well as every social media possible to publicize how despicable this company is. And they contract with A&E Factory Service which is has the same ratings as LG. Had I know this in December, I definitely WOULD NOT have purchased an LG Refrigerator. Truly inconceivable.
I was going to send this to Tai Lee. An LG rep gave me the address today. But I decided to look around and found this forum. After reading it, the letter below to the president would be a useless exercise. The number of calls I reference in the letter has now approached 50. Only a man named Joe Weeks actually helped me--that is one of many I've dealt with. My last call was today. I submitted my food loss form 57 days ago. Today, I was told that because they reimbursed us for a dorm sized refrigerator, they can't pay for the food. I objected, and was put on hold (I have no idea how many hours I've spent on hold with LG). Then I was told that we'd receive $130 for almost twice that much in lost food. That's because I'd been reimbursed for the small refrigerator which I am giving it to a charitable organization tomorrow to help some family in need. We have two LG appliances and I'll never buy another one. It took 10 days to get our refrigerator repaired. The letter below describes that part of this nightmare. I have wasted untold hours on all this, and am appalled that a company the size of LG has little or no customer service policies. The only reason I've stayed with this is that I am just downright stubborn, and won't let go when I've been wronged. ***************************************************************************************************************************** HERE'S THE LETTER THAT I WON'T BOTHER SENDING. APPARENTLY NO ONE WOULD READ IT ANYWAY, MUCH LESS TAI LEE. I have attached our two-page food loss form and the receipt from the service company that repaired our refrigerator today (7/10/19). Our food loss form is in two pages covering the contents both of the refrigerator and freezer. We completed your form after going to two stores to verify prices. I have signed both pages. I must tell you that LG's "authorized service company"--National Platinum Services--are as bad a choice of companies as your company could possibly have made. Let me explain: *I called them twice, and left one voicemail. Neither my call nor my voicemail was ever replied to. *Mr. Joe Weeks of your customer service department called them twice, and they did not return his call even though he is a manager with LG. I researched your National Platinum Services and found their address. I thought I might be able to convince them to get to us earlier than 7/10, so I drove to their office address. They had no such office there, and none of the other tenants had heard of them. I was not comfortable with what I was experiencing. *I went to our area Better Business Bureau. They give your service company an "F" grade. I got more uncomfortable. *I went to Google evaluations. National Platinum Services' customers give them a 1.2 out of a possible 5.0. I gave up any hope of dealing with the people who represent you. *How can a company with the reputation of LG possibly have such a company listed as its primary service agent? That leads me to believe that no one with LG has ever checked these people out. *I stopped by a large Greensboro, NC appliance store, asked the name of their service company and was told that they use only John Michael and Associates from Winston-Salem, N.C. *I called the John Michael company, and got an immediate response. They service all major brands, including LG. I contacted Mr. Joe Weeks with LG, and he contacted Michael & Associates, made the necessary arrangements. They immediately set up the appointment for today. Mr. Michael himself came and did the work promptly and professionally. He called at 7:15 a.m., and asked if 8:00 would be OK with us. He arrived at 8:00 to do the work. I urge you to strongly consider naming John Michael & Associates your primary service contact for this region. I spent parts of 4 days making a total of 34 calls (mostly to the Philippines) to get my service work done. Please do not overlook that I had to find the name of the company that ultimately did the work, and that I notified LG of the service company I'd found to keep from having to deal with your designated provider. This has all taken 8 days to resolve. I think that serious consideration should be given to revamping your customer service model. This simply should never happen again to another LG owner. I would ask you to tell me how you intend to avoid this happening again, but that would be a waste of effort.. Thank you.
Phil-Have you received any response from this post? We have been without our refrigerator off and on since Christmas and they have tried to repair it over 8 times. Currently we have been without ours for over a month and the part is on backorder until middle of July. We have 3 small kids all under 10 and its been very difficult. NO HELP FROM LG CUSTOMER SERVICE OR SUPERVISORS!!!
LG has THE worst customer service I have ever experienced. When they shipped a part to us for a malfunctioning, under warranty, mini-split AC it was delivered to us from their US headquarters damaged. They left us a contact number to call in case said part was damaged during shipping. We tried calling that number and received the run around until we finally were connected to a woman named Sharon in Executive Services. She basically wouldn't honor their commitment to replace the damaged part and tried to put the blame on the original place we purchased the AC from whom ordered the part for us. When we asked for her info so we could complain and report her to a higher-up, she wouldn't reveal it to us so we had no way to report her horrible customer assistance. So frustrating. Life's Good?!? Yeah, right LG. Judging by all the reviews I've seen on here and other places on the web, you better step up your game. People see you and your bad reputation and poor customer service. Never again, LG. Never again!!!
Lousy company! My TV wont connect to wi-fi they sent out a "repairman" that could barely speak English, was rude he replaced parts and still no wi-fi, yet he told the company the TV worked, he failed to tell them the wi-fi wont connect. They believe him. The TV is under warranty but because the "repairman" says it "works" they wont replace it! Also lousy customer services people!
Terrible customer service! Never follows through with there expectations and avoid issues like the plague!!!
By far this is the worst company you could buy from!! My fridge has been broken over a week and the tech comes and lies to my face,orders a part and now I am fighting to have the part put in!! They rescheduled my service call twice which resulted in loss of food of course. Now I'm back at the same place!! I have called and talk to lg numerous times and still nothing!! They tell me oh it was an internal mistake, oh we are on top of it, ohsomeone will call you back,
NOTHING!! This company needs to be boycotted!! Your appliances begin to act up right before warranty ends!! Each one of them!! Trash company that does not care about the consume!!!!!
My experience with our sub-standard top-loading LG washer is similar. The water does not cover the clothes so half the time they agitate in the air (even with using the "water plus" feature.) We have had techs out 5 times, they replaced a part, and the machine still does the same. I have videos and photos of what the machine does but they say that videos cannot be uploaded.
I have waited on hold for over 30 minutes, then had calls dropped or been transferred only to wait again and have the call dropped. I have never experienced such poor customer service. I usually don't take the time to write bad reviews but it has been such an unusually bad experience that I don't know what else to do when I cannot get ahold of the company.
Worst customer service experience I have ever encountered. Will never purchase another LG product.
very lousy customer service. Defective products. Shouldn't be in business.
To all concerned, Here exist a company that lacks ethics and workmanship. Why is this company being allowed to do business in the United States. Are they selling these defective refrigerators in South Korea? My family has been without a refrigerator for over 20 days. We experienced the same lack of support from LG as mentioned in all the reviews. There customer support is horrendous. Someone help me understand this!!
I have trying for the entire day to have someone service my refrigerator. LG does not care about their customers. Called the main office and was told you need to go through customer service. No one in corporate wants to take responsibility for the customer. Lesson learned Only Buy American!!!
I will never That an LG phone ever again shipped it in to repair and now they have lost my phone just got the phone in D Cember shipped it to them on March 28 somebody received it at 8:32 from UPS to 201 James tecord rd sw. Huntsville al 35834. Tracking number 1z66af(hidden)56. Phone was a lg 7. The number on it (hidden)9710. No one know Where this phone is I've been on the phone with them for ever and nobody knows nothing and I'm still paying for this stupid thing on a bill every month do you need anymore information please contact me my email
Hi, I'm an inventor of industrial washing and washing. I've been in the repair technician for 14 years, and all the good brands in the world like Bush, General Time and ... have been 100% reputable, I am a student of aviation repair. After studying aerodynamics and aerospace composites, I got this science into a detergent and refrigerator industry. I managed to fix all the problems of devices in the near future, and an industrial dishwasher with a higher quality of washing and all the steps by the customer to be customizable and better facilities than the rest of the device with more space and more perfectly, the dishes and more. I have plans that I can mix and mix with each other. And for Iran there is little concern, and here they are not much looking for a job, they are headmaster hats. I made it with a quarter of the price of the device. We are looking forward to cooperating with a trusted company with a production line and the future of this industry, because of the weaknesses and weaknesses of all brands and I have done their repairs. Please send a message to Telegram or WhatsApp to see photos (hidden)726
I have 4,500 in damages to my brand new house. Can you make them cooperate?? Or do I need to sue? This is a tiny bit of money to you and the company. Believe me when I say if I have to take you to court over my brand new house it will be much more money.
Been without a fridge for 42 days. Have extended warranty with Lowes. Lowes has been great but dealing with LG is nightmare. Local tech here 5 times. Last visit was 7 hours. Could not fix. LG tech came from NC. Put in 3rd compressor. I asked if I should call him when it fails? With an attitude and looking for a tip he said its fixed and wont fail. Never got cold. Freezer or fridge. By the way he didnt get a tip...