Own an LG refrigerator that is only 2 yrs. old. Stopped cooling and have been without a refrigerator for 10 days. I have gotten nothing but a run around from LG Customer Service and had 2 different repairmen at my home already. LG does not seem to be able to stand behind their products very well and has the worst customer service I have ever in my life experienced. I would never recommend an LG product after this.
Have had 2 LG dishwashers with good experience. Bought top of line model in Sept 2018 and immediately had performance issues with poor cleaning. In Feb 2018, determined that spray arms were not rotating and called LG service. Three service techs came, each time with wrong part. Two other times that did not show up for appointment. Finally told on Mar 18 that part was not available until late Apr 2018.
Issue was escalated to Executive Service Dept. They determined that LG would replace the unit. Today I was told that it would take 5 more days to get a final determination on whether the unit would be replaced. Two different Executive Service Supervisiors told me that there was no one I could contact to get a faster resolution and that I could not expect anyone to call me until the resolution department made a decision. My only recourse is to send a letter to the President (which I will do), and they gave me incorrect mailing address.
This sounds strangely familiar to several other posts on this site. Apparently, LG has no concern about their extremely bad customer service. Such a shame!
Bought several new appliances in last 2 years. Most LG. New range that is just over s year old, but we live in a different state 6 months of year, so not even used 6 months, convection fan stsrted making a whole bunch of clanging before finally quit. Now no circulating fan for regular bake. Takes much,longer yo bake. Between Home Depot and LG can't get this resolved! Won't buy another appliance from Hone depot or LG
Beware. U see how many bad reviews these guys have and they dont respond to any of them. Shows they do not care about there customers. I rather give my money to a homeless man then to spend anymore with these RIP offs. I bought a headset. Did not work. Sent it in waited 2 weeks got it back saying it's not there's lmao. The name brand is all over the side of the dam headset. Sent it back in with recite number and was send back saying didnt show correct part of recite. Man what a dam joke. Yall didnt hesitate to to my money but sure are spinning me around about fixing your worthless product. The saddest part of all this is your in alabama, respect honor and being a man of your word is what makes that state the best state, and yall are totally opposite of what Alabama stands for. Yall need to move here to Detroit so at least people expect to get robbed.
Bought a refrigerator and additional service agreement purchase. With a total of well over $3,000.00 they send someone to replace the compressor without a compressor! Told I have to wait an additional week while they order. I contacted customer service for a fourth time and inquire of compensation for about $600.00 damaged food as well as necessity of eating out for all meals for total of two weeks. I am told they would only reimburse about $250.00. I WOULD HESITATE TO DEAL WITH LG IN FUTURE!
I purchased an LG 84 inch TV back in 2015.... Its in fine working order.
Recently, I received an email from LG looking to sell me an extended warranty on it.
When I called in to do so... I was told by the LG representative that you cannot purchase an extended warranty outside the 1 year manufacturers warranty period unless you receive an "Invitation" from LG..... I tried to explain that I received an email with this very invite but she still refused to help me. When asked to speak with a Supervisor, I was told there was nothing a Supervisor could do to help me here in the Extended Warranty Dept.... I was told that I would need to call Corporate and speak with them....
To add insult upon injury......When I asked her why I received this Invite in the first place, she told me that when consumers call in, the agent asks for the date of Purchase, and after getting all my personal info down, this is when the agent then knows to reject the request due to age.... I explained that this is a form of "Phishing" which is not appreciated and in my opinion unethical. If the purpose of this email campaign is to piss existing customers off.... LG has certainly accomplished their goal !!! Unless LG is willing to sell me something that they already invited me to do.... I will not be buying another LG product!!!
We bought a fridge in 2017, it isn't even 2 years old . The compressor went! Took me 5 days to get service, just for them to tell me they had to order the part. I had to throw away a ton of food. I am not very happy with LG. I will never buy another product from LG again.
I have microwave that I brought September 5th 2018 registered and everything. By October 29th 2018 it stopped working. I can't believe how they are treating me. These service people they send are not much better. I am on with support now and I am getting nowhere as usual. I want my money back! I registered this product online so i wouldn't need the receipt for anything now they are acting like they don't have my information. I am so disappointed in LG. I call every week. There follow up is horrible!!!!
SORRY FOR THE CAPS BUT I AM SO PISSED OF AND FUSTRATED! OMG YES DO NOT BUY LG PRODUCTS. I BOUGHT A STOVE IN 2015 THE PANEL IS DEFECTIVE/ AND NOW OF COURSE THE STOVE IS NOW DISCONTINUED.
THEY WANT TO GIVE ME $400.00 FOR THE STOVE THAT I PAID $800.00 FOR AND PICK UP THE DEFECTIVE ONE. SO THIS WOULD MEAN I GIVE THEM MY $800.00 STOVE THEY GIVE ME BACK $400.00...NOW I WOULD HAVE TO GO OUT AND BUY A NEW STOVE AND WOULD BE OUT OF POCKET ON MY END ANOTHER 4-5 HUNDRED DOLLARS DO THEY THINK I AM STUPID. THEY DONT CARE ABOUT ANYTHING. ESPECIALLY THERE REPUTATION. I JUST BOUGHT A MICROWAVE BEFORE ALL THIS STARTED. I AM NOW TAKING IT BACK AND WILL BUY FROM ANOTHER BRAND. MAYTAG/OR GE PRODUCTS. BETTER SERVICE AND THEY CARE ABOUT THERE CUSTOMERS ISSUES. AND I WAS ON THE PHONE FOR 2 DAYS AT 2 HOURS EACH TIME. DISGUSTED
I see a lot of bad reviews, however you need to hear the good as well, LG was amazing for me. They cane out in 2 days to fix my freezer which was all frosted over. Apparently I had a bad fan, causing frost and no ice. While the guys where out they saw I had other lg products and asked if I had any questions on them, and explained a few things to help me better use my appliances. LG thank you for going above and beyond. Joseph and his tag along where wonderful and friendly, truly cared, what an asset to your company.
Vicky, just wait and you will see the true colors of LG, or you are fake customer so LG can have 1 good review.
For the rest of us LG is the worse company ever with junk products, lying customer service, and will not stand behind their products or warranty.
I deeply regret buying your stove...It's a piece of CRAP!
Just to add another frustrating LG story. I bought and LG refrigerator in 2016 from HHGREGG. Last November it started to not cool. I contacted LG and was surprised that they quickly set up a repair appointment and offered to cover the full cost. I knew something was funny, as soon as I was contacted by the repair tech I was notified by this person that I would have to pay him $100 before he would show up. I relented because I needed a refrigerator. Once he showed up he confirmed it was the infamous compressor issue and it was replaced. It proceeded to work for no more than 2 weeks and stopped cooling again. After two more tech visits LG and the tech finally said the refrigerator was un-repairable and started a replacement issue. No remember I purchased this from HHGREGG who is now out of business and consequently I do not have the actual receipt. I have the HHGREGG credit card statement from the purchase that matches the date and place on the online registration. I uploaded everything and I had to call 4 more times to only get an answer from "Corporate Customer Service" of sorry if you don;t have the original receipt then we will not replace the refrigerator. Now remember they did warranty work on this same refrigerator but refuse to replace to refund the same refrigerator because I do not have the original receipt. So now here I sit 3 months with no refrigerator and now I am facing the fact that after spending close to $3K less than 3 years ago I know have to spend money again to purchase a new one -- I have opened a case with Better Business and will be opening one with Consumer Protection but know all will fall on deaf ears. Once again the little guys loses
Don't buy lg junk use the warranty for ass paper they make repair appointment s but they never send any repairman. Just lie after lie by a whirlpool or may tag they stand behind there products. You will never talk to anyone from the states here. only overseas call center only half know English. I had enough of there shot told them to fuck off and stick there cap. Word to the wise tell all your friends never buy there junk lg was a junk !!!!!!!!!!!
I can confirm this horrible run around. Had a cooktop with a slight crack out of the box. 2 years in the entire thing spidered. They said they would take care of. 4 months later, still no response. Out of the blue a girl name Tori call and said she works for the president of LG. She says they are not willing to do anything to make their defective product right. I will only buy American from now on. At least American companies stand behind their products. LG is a horrible company and the people they have working for them are ignorant.
PLESE LG TEAM GIVE ME PRODUCTS OF LG
PLEASE GIVE ME GOR RIWIEW IN MY YOUTUBE AND SOCIAL MEDIA
My Dishwasher broke on September 17th, there are no error codes or anything like that. It just turns on and turns off and beeps, no idea why. I called that day and they assured me someone would call me back in 3-5 business days to schedule an appointment for servicing, no one did. I called again on September 22nd and LG escalated the urgency of my case and said again someone will call you in 3-5 business days, again no one did. I called again on September 26th, same story. I called again on October 1st, the lady told me it was escalated again and someone would call me in 1-3 business days. For some reason they can't find anyone in my area to service the Dishwasher...I find it extremely hard to believe there is not a single company that can't service a dishwasher. I just called again today October 5th and spoke to the supervisor (apparently the highest ranked person in the building and for her sake I will not state her name) I was on the phone with her for 45 min and got the same answer I did every other time I called. This time I found out her department is NOT even handling my case anymore!!! It was forwarded on to another department, when I asked for that departments number she said they did not accept calls from customers and there was no way for me to contact them about getting this resolved. So I then asked for her boss, she informed me if I wanted to talk to her superior the only thing I could do is write a LETTER to a PO box addressed to: The President. She wouldn't even give me the name of the President of the company. I then told her since you can't find anyone to service it replace it, its under warranty so this should be an issue. She then tells me it needs to be serviced before it can be replaced....but they can't find anyone to service it. ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER HAD. I will now be sending a letter to the President and we will see what he has to say. This is absurd and I will NEVER buy an LG product again.
im where you are right now kaija but on a microwave. I will be returning my microwave in person to the corporate offices.
I am joining the ranks of all those who are disgusted with LG! Purchased "top of the line"LG refrigerator in March 2015. first one delivered immediately started leaking from freezer door- LG did send out a new one- now on this 3 year old appliance the compressor has gone out . LG repairman did install new compressor- worked on it for over two hours and declared it unrepairable. I have sent a letter of complaint & all of my receipts to a Matt Corn, Executive over customer service. It has been a week since he received it and no word. Guess I too will be getting in touch with Better Business Bureau & Board of Consumer Protection. If a class action law suit is filed- count me in!!
25 calls to LG Customer Service to repair the peeling refrigerator doors. I have been told every story imaginable from they would replace the frig if they could not not get it repaired in 10 days to it is not a factory defect, but a cosmetic problem and they will not replace it even though they cannot get anyone to work with them in Hawaii. . 23 employees and 2 supervisors with each one telling me what will happen next and then denying they said that with the next call. Their attitude is the worse I have ever dealt with. They advise that they will not do what they said they would do.and won't even acknowledge it. UNBELIEVEABLE.
LG REALLY, REALLY,......I MEAN TRULY,.....AND HONESTLY,...****"SUCK"****!!!!!!!!!
THEY'RE DOING THIS TO ALL OF US AND THE SAD THING IS, THEY'RE GETTING AWAY WITH IT!!!!!! WE ARE SCREWED, WE HAVE ONE MONTHLY INCOME, CAN'T AFFORD TO PURCHASE ANOTHER FRIDGE!!!!
I have had my doors replaced twice. Last week the tech David Durrett here in Northern California came out to replace the freezer and one refrigerator door. When he replaced the freezer door her chipped the plastic on the freezer prying the old paint skin off. Then he scratched the new skin by the handle in the corner. It looks like the new skin that was replaced on the freezer doesn't fit this model because now all that you can see where the handles are is the white plastic. I called within 15 minutes of David leaving to complain about the chipped plastic. He came back to the house took pictures and sent it on to customer service in Alabama to Jessica the Executive Supervisor. The following day I got an email saying they would be out on 10/18/18 between 8-12. Of course on 10/18/18 around 10:45 I get a call from Jessica the Executive Supervisor saying that they would not be fixing the chip that the tech made and that the case was closed and they would not be coming out anymore. I asked if they had reviewed my two email dated 10/21/18 on the other two issues she said no and that I would get a call from her within 24-48 hours. Of course no call so I called on 10/22/18 and Jessica was not available so I spoke to Bill Executive Service Supervisor and told that I would have to pay for the new freezer door and service call on something that the tech David Durrett messed up. My only recourse is to appeal to the Office of the President(no phone number to speak to anyone in that office). At this point I will be complaining to the Bureau of Consumer Protection, Better Business Bureau and looking to see if there is a Class Action Lawsuit going on.
Anything on a class-action suit. This is sounding like ti calls for that as I'm now 5 weeks plus without a refrigerator that is under warranty. Unbelieveable run around!
I want in on that class action suit. I am on week #4 without a refrigerator. That's after 4 visits and replacement of the compressor system and other major parts.
I am in on a class action suit on my refrigerator. LG says can't fix issue because of environmental issues. No one at LG can give me a definition to Environmental. I contacted Fl. attorney general, BBB and executive branch. Next step is ABC.