Information, reviews and public commentary for US companies

 

Lg Electronics USA

Rating
0.301459
Web
www.lgservice.com
Address
201 James Record Rd SW
Huntsville, AL
35824-1513
County
Madison
Contact
S M Kim
Role
President
Phone
(256) 772-8860
Fax
(256) 772-0628
Annual Sales Est
$224,000,000
Employees
320
SIC Code
3589
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sheila - 4 h 18 m ago

I have a LG washer and dryer , I gas range and bought a LG refrigerator. Paid $2000 on sale for this refrigerator have not had anything but trouble out of the freezer parts on the bottom they keep accumulating ice ...They have been out four times to fix it it will last for a little while then it does it again. I am truly disappointed in LG they will not even replace the refrigerator doors to see if that will help they refused a replacement after four visits I will never ever buy anything LG again if I get rid of all the stuff.Would not recommend LG to anyone it won't let me rate it because it's A piece of crap product

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Kathy - 9 h ago

0

I purchased a LG soundbar right before christmas....suppose to be one of the best .....I have sent it back twice for repairs, this last time it came back with a worksheet saying it passed inspection for a load/unload/eject malfunction....there is no such button on this soundbar, so someone lied!!! Then it cam back without the remote control and the problem not fixed!!!! I am done!!!!!!!!!!!!!

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Extremely upset consumer. - 4 d 3 h ago

0

4000$ frig worked for 2 years. Tech has been here twice. Still not working properly. Thursday appointment no show. Friday appointment no show. Monday appointment mysteriously cancelled. Called again and now a Tuesday appointment. Anyone wanna bet if he shows? It has been nothing but 1 fight after another. 1 lie after another from home depot protection plan and lg. I say we all send President Trump messages about this Korean company and their terrible treatment of their customers.

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Bobby - 12 h ago

0

I'm with you, president trump should b involved with how awful LG is to its customers and not backing their high priced crappy products. Just another company extorting money from Americans!

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Customer service - 16 h 26 m ago

0

I called on 2/24 to have my washing machine serviced which was less than one year old. A repair service came out 2 weeks later after 4 phone calls because Lg never gets back to you and was told I had a bad bearing. It is now May 22 and after more than 10 phone calls to customer service and countless of hours on hold they are supposedly going to send another repair service to look at the washer again. I have never encountered such rude customer service representatives nor have I ever been lied to by a company like this before. You can never speak to a manager and they NEVER get back to even though your issue has been escalated to high priority. I have every conversation documented and everyone that I have spoken to. I would not recommend a LG product to anyone and am going to file a complaint against this company. You would think that someone from "upper management" would try to resolve the issue.

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HeatherB - 1 d 4 h ago

0

Bought my brand new LG fridge October 26, just after the 30 day return period with Home Depot which happened to be Thanksgiving weekend, the fridge started acting up. All my Thanksgiving leftovers plus other food and breastmilk (irreplaceable) went bad. So upsetting! Contacted LG and they had local company (who are a joke) come look at it. Long story short, after 5 repairs and 6 months later here I sit with a fridge that isn't working again. LG won't stand behind their product and I don't see the point of a warranty when it's sitting here not working and I can't even talk to a person who can help me.

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bfrye0805 - 1 d 11 h ago

0

I bought an LG washer and dryer in Aug 2017. The Dryer stopped working May 4th 2018. I called LG to set up an apt. 5-8. called back 5-11 nothing . 5-15 I called and they said that they couldn't service it since they didn't have the serial # , they never asked for it. I gave it to them they told me I would hear something in 24-48 hours.I called LG once again they told me that they are having a hard time finding someone who services LG but they never fail their customers. 5/18 called LG they said I would hear something by Monday 5/21 by 9 am. still haven't heard anything. I called LG at 11 am MST and they told me that I need to be patient and they will have a provider contact me in 3 business days. Are you freaking kidding me, I haven't had my dryer since the 4th and all they are doing is playing games with me. this is the worst customer service I have ever dealt with. you should be ashamed that you treat your customers like this. I was told by a supervisor that they would help me out Monday the 21 if I hadn't heard anything. I am still getting the run around. I will never buy LG again

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Patty - 10 d 15 h ago

0

Refridgerator is only 4 months old. Compressor, ice maker... done. They can't even find an appliance service tech to even look at our issue, they actually denied the trip. LG customer service doesn't call back or follow up, not even The Home Depot. LG does not stand by their product. If THD can't stand behind it and make it right, then they need to quit selling them. Someone needs to make this right. Will never buy an LG product again.

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Jim and Pam - 8 d 12 h ago

0

Wow our fridge is 4 months old also. It went out April 24th. Getting nothing but the run around. We live in Colorado where are you. We will never buy an LG product again.

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Rusty smith - 1 d 13 h ago

Our fridge went out on April 30 and still does not work we have the parts but can not get the tech to come out and fix it will never by Another lg product customer service is a joke

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C Owens - 4 d 11 h ago

same issue right now. I have spoke to RUSS in the phillapeans , Shedarica petway (hidden), theresa on the phone now (trying to redirect me and my anger(not working), manager Marcy( lives on lunch break) stay away from this company!!!

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K Van Asten - 1 d 15 h ago

0

Bought a fridge in August 2017. It stopped working in January 2018. Took over a month and a lot of work on my end to get it fixed finally. 3 months later (April 2018) and it stopped working again. The fridge is still under warranty, but LG is giving me the run around and is refusing to do anything about it. Worst customer service I have ever dealt with. This company is terrible and I will NEVER buy and LG product again. Stay away!!

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V. Jarvis - 2 d ago

0

Disappointed with LG Dryer purchase, after one year it began making a very loud noise. Technicians have visited my home multiple times and have yet to resolve. I've asked a number of times, why can't the unit be replaced; only to be told LG doesn't replace. If there's an issue with your units then it should be replaced without question. Especially after replacing multiple parts that has yet resolved the issue. Very disappointing with high priced poor quality product.

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DK - 2 d 46 s ago

THINKING LG LIFE'S GOOD DON'T FALL FOR IT I WILL NEVER BUY LG I WENT GE FRIDGE AND ALSO DITCHING LG TONE BLUETOOTH SHOPPING ELSE WHERE

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Heideanderson525@gmail.com - 3 d 5 h ago

1

We have an Lg refrigerator that will be 2 years old on July 4th. My complaint is the door ice maker freezes up daily!!! I use it everyday but it still freezes into a block of ice!!! For as much as we paid for this refrigerator we shouldn't have to be u jamming it daily! I do have pictures this needs to be fixed!!!!

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LG washing machine water hammer problem. - 4 d 9 h ago

0

Known washing machine defect.

But LG did not notify users about it, still does not admit that it is a defect.

Plumber installed two water hammer arrestors to solve the problem.

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Anonymous - 4 d 12 h ago

LG. Sucks !!! Their products are cheaply made and they DONT STAND BEHIND THEIR PRODUCTS !!

The EXECUTIVE SUPERVISORS CUSTOMER SERVICE SKILLS SUCK AND THEN THEY HOLD YOUR PRODUCT CAPTIVE TIL YOU PAY A DIAGNOSTIC FEE OF 19.95 TO GET BACK THD DEFECTIVE PIECE OF CRAP BACK !!!!

DDISGUSTED & DISAPPOINTED FORMER LG CUSTOMER

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Anonymous - 4 d 11 h ago

on the phone with them right now! supervisor (marcie) out to lunch forever. It has been a week and nobody knows where the part is and it still has not been sent

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Detroit Builder - 4 d 13 h ago

0

I am a Residential builder and I bought 20 LG appliances. We have a terrible time with these appliances and the support system is Zero. 3 of the 20 broke down on the first use.

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Anonymous - 5 d 9 h ago

0

LG has sent numerous tech's out & no one can seem to fix my fridge. 100's of dollars in food in the trash and still no answers. Fridge is barely a year old and doesn't cool or freeze.

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David - 4 d 14 h ago

0

I am having the same issue too!!

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Anonymous - 5 d 11 h ago

0

Bought stove, refrigerator and dishwasher a year ago and the stove does not heat correctly and the dishwasher pump has already went bad. The third party company Capital City Appliance that we have to use to get our appliances fix are terrible and will not work with you on a time for the service repairman to be at your house. So if you have a full time job your screwed.

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Anonymous - 5 d 14 h ago

Having an issue with my sound bar and can not get through to customer service and the live chat is horrible!!!

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Kevin M Sullivan - 5 d 14 h ago

0

Complaint number means what? CNN(hidden)65

Possibly toxic fumes coming from dishwasher.

Customer service number is not working.

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Ms. I Klem - 5 d 14 h ago

0

To whom it may concern: I always bought your products. However I had purchased your phone in Dec 2016 from metro pcs I used it for 2 days the phone was defective. I wanted my money back they refused to give me my money back after 2 days. They ordered me another one, the same thing happened the phone is defective. I used it 3 days . It is sitting in a box doi g nothing with the reciept. I almpst paid $200 for a defective phone. They told me to write to you. I would like to send this phone back to you. Lg said I could. However I would like something else in its place. I do not want any more defectives phones that you are selling. Please get back to me asap. If I do not get any response I will have no choice but to take further action. Thank you

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