Information, reviews and public commentary for US companies

 

Lg Electronics USA

Rating
0.422558
Web
www.lgservice.com
Address
201 James Record Rd SW
Huntsville, AL
35824-1513
County
Madison
Contact
S M Kim
Role
President
Phone
(256) 772-8860
Fax
(256) 772-0628
Annual Sales Est
$224,000,000
Employees
320
SIC Code
3589
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Jen - 23 m 11 s ago

0

LG refrigerator broke after 4 years. It's been over a week and all I keep hearing from LG is GIVE US ONE/TWO MORE days to find someone to service you. Horrible customer service! LG is JUNK!!

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Anita Meyer - 5 h ago

0

Terrible customer service!! They make nothing but disposable appliances.

Have a dryer where the inside of the drum door is peeling....YES!! peeling paint coming off right on our family clothing.

They will not help repair, not extend the warranty, not provide any answer at all as to why they will not stand up to this

very obvious flaw in design and engineering. NEVER AGAIN WILL OUR FAMILY PURCHASE AN LG PRODUCT!! NEVER!!

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Gary - 8 d 8 h ago

0

Most worthless, shameless company I have ever dealt with! LG refrigerator quit cooling over a month a ago, is still under warranty and between LG's customer service and A&E factory warranty repair, nothing has been done and LG makes excuse after excuse. I requested to speak with management and the Customer service reps just hang up! Completely useless company and their product is worthless. They have no intentions to ensure customer satisfaction nor do they care about the consumers! Don't by anything from this company.

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Anonymous - 18 h 48 m ago

Lg coustomer service is a joke ,they are very careless and dont take care of the customers or the needs of the coustomers .i dont know how this company is still existing.

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rosa - 19 h ago

0

I bought a lg stylo 4+ 20 days ago today 3/18 19. While i was using my phone all the sudden my phone says error phone disabled so i went to boost mobile store where i got the phone and was told to call lg because its a manufacturing glitch and that lg will fix my phone .i spent 3 1/2 fucking hours being transfured to different departments at lg and then to boost to everone of there departments with nothing being done except for being told that i have to send my phone in to lg to be looked at and be with out a phone for 2 weeks .i dont have money to buy another phone and also have to pay another activationfee and i cant be with out a phone for 2 + weeks either and its very shitty that lg wont even replace my phone .

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mike wang - 1 d ago

0

we were defrauded of $1500

we were defrauded of $1500. Best Buy says call LG and LG says they want $1000 to repair a 75" TV we paid $1500 for 60 days ago. I would like to emphasize how HORRENDOUS is LG to deal with. We opened a case and each time we never received a follow up until we called them. How does a company like LG operate by ignoring its customers. Technician came in the middle of a snow day does not even take his shoes off. Called the headquarters in AL and felt like I was talking to trained attack dogs. Sounds like they been there done that ( fighting off customers),

They accused us of physically damaging the TV when there is no evidence of physical damage.

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Paul - 1 d 4 h ago

0

I purchased a 39" LG "Smart" LED HDTV for our bedroom from Amazon a few years ago for $465 to replace an old CRT TV and enable me to stream digital content from Amazon and my Apple TV. Admittedly (and regrettably) I did not opt to purchase LG's extended coverage which LG offered to me multiple times through the mail. In less than 3 years, the TV failed (had sound but no picture). I contacted LG for assistance, and "Faith" advised me the only option for my out-of-warranty set was their "Premium Repair Service", which would've cost $331.70 and only came with a 60 day warranty. By that point a comparable new set would've cost me less, so I did not move forward with repair. To be fair, I do have a slightly newer non-"Smart" LG 55" LED HDTV in our living room which has been no problem at all, despite being used many more hours then the bedroom set. But after experiencing the poor quality/unreliability of our original LG "Smart" set - combined with the lack of any assistance from LG corporate - I won't be buying any more LG products in the future (appliances or electronics).

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George - 4 d ago

1

Wow, not one positive review! Sure wish I would have looked here before buying so many LG products! I feel like saying, "Me Too". Dishwasher stopped working 1 yr & 2 weeks so not under warranty. Tech came late, with part in hand, 3 mins later, not even turning on, replaced part, collected money, left. He said they fixed the problem w old part so shouldn't happen again. Sounds like they knew there was a problem & instead of doing the right thing and fixing it, they left it to the consumer to have to pay for their defect. Nice. No more LG for us!

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Rich - 3 d ago

0

My dishwasher worked 3x now won't power up been on the phone with them well i lost count still waiting for this work order that they have to get so far 2 weeks no dishwasher no work order it was bought from Best Buy and their another one if you don't buy their warranty through Geek Squad they don't want to know you after the 15 day return policy is up. Never again with Best Buy or LG !!

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BillD - 3 d ago

1

The compressor in our 2 1/2 year old LG refrigerator blew a valve and caused the sealed system to leak. The refrigerator and freezer failed to cool and we lost all the food in both. LG is willing to repair the unit, but refused to replace the appliance, which we feel is unacceptable. Given our experience and those of others on this site, we highly recommend that you avoid LG refrigerators, because of poor quality and disappointing customer service.

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Kd - 3 d 8 h ago

0

Had a fridge delivered yesterday. An error sign started popping up within hours of it being plugged in. Called LG who informed me that this particular code required a technician to come out to address. I explained that the fridge was BRAND NEW. I was sent a defective/broken fridge and did not want a repair man, but a new fridge. They opened a case for me, but that is all they would do. Woke up in the middle of the night to the fridge sounding like a lawn mower in my kitchen! I cannot believe this is the type of product they are selling and the ! At this point we are demanding a refund.

On a positive note, I will say that the call center employees were kind (I've already spoke with 3 of them in the less than 24 hours that I've owned this product) but they simply have to stick to their script and are not able to make any decisions of their own.

So disappointed.

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N - 4 d ago

0

I bought this refrigerator in October, at Home Depot. Since then I am experiencing a terrible problem with the compressor noise. The refrigerator is still on warranty. I called the company, and they sent the technician. The technician said that the noise is 'normal'. Actually, he said "he just said, "oh, that's a normal sound for fridges these days". Really? That is my review of the product on home depot website below: https://homedepot.ugc.bazaarvoice.com/profiles/1999aa/ltsaxwwplr8qxdy4r2mktnf4e/profile.htm "LG Electronics 11.1 cu. ft. Top Freezer Refrigerator in Platinum Silver, Counter Depth UnhappyLGCustomer The compressor unit on these fridges are clearly manufactured poorly. The intense volume of the ... February 14, 2019 1.0 out of 51.0 out of 5 Features 4.04.0 out of 5 Energy efficiency 4.04.0 out of 5 Quality 1.01.0 out of 5 Value 1.01.0 out of 5 The compressor unit on these fridges are clearly manufactured poorly. The intense volume of the sound the compressor makes is just unacceptable. It's absolutely absurd and it's driving me crazy. I had a technician look at my fridge since it's still on warranty, and he said that the sound is "normal" for these fridges. But the 10 year old fridge that I just replaced with this brand new LG fridge *never* made an audible sound! How could it be that the brand new models are so loud? Here's a video I recorded of my own fridge: https://photos.google.com/share/AF1QipN0vz2eYuPuxxZZ3BF1tcxOeh-6lrEzIDnxF6mcjGWtSqJ1zWUQJAaPGAC9UXQ-HA/photo/AF1QipPoyRbHpMRzCco_AXuZcAFn1pgSamPAWNlDEBw?key=ei0tSTVsRjBuSWhMSHBmMTJoM0FXVUNpRzZnaHpn ; I'm not the only person who experiences this. See the comments here: https://lgcommunity.us.com/discussion/1570/new-fridge-compressor-making-loud-buzzing-sound and the video and comments here: https://www.youtube.com/watch?v=5HEJvyVYpsE . I might try to use foam sound proofing to try to block the sound. It's really sad that I have to do this for a brand new fridge. If that doesn't work...I might just have to look for a different fridge and brand. Of course I'll loose the $700 I spent on this fridge, but what can you do? This is very said that I should take a poor response from the technician as this noise is 'normal'. Is that sounds 'normal' to you? Is that fear that I have to through $700 dollars to the garbage? Is there anyone in GE company who possible could be responsible for all of this trouble? Should I send this video with the 'normal' noise response from GE to the Morning TV show so they could put it as a joke in the end of the show? It would be very appreciated of SOMEONE could answer to all of those questions.

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Debbie B - 4 d ago

0

My son bought me an LG electric stove November 29, 2018. It was my Christmas present. I was thrilled. Delivery has been canceled 4 times. I was told Wednesday that it would be delivered this Saturday afternoon March 19, 2019. Guess what?! Cancelled again! Now the delivery is April 27. From November of last year to April is ridiculous! Why are you selling appliances when you cannot get them to the stores for delivery in a reasonable amount of time? I'm beyond disappointed & am now furious! If headquarters is reading this...get me my stove!!

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Michael - 5 d 6 h ago

0

My 2 year old LG OLED55B6P TV died this week. The screen has an 11" wide grey band from top to bottom. All the authorized dealers I contacted said the screen has to be replaced and a repair would be too expensive. LG will only cover labor. I'm left with a $2,000+ product that became useless after 2 years.I expected more from LG.

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Christy - 7 d 15 h ago

0

Had the most frustrating experience dealing with the LG customer service to try to get someone out to diagnose the problem with our LG washer, that had smoke and a burning smell come during a wash. They were supposed to arrange a safety inspector to come and see it and call me back within 3-5 business days from the day I reported it to arrange the visit. 11 days later, and after multiple phone calls, I was determined to solve this and spent 1.5 hrs on the phone. After talking to 6 people, including supervisors, they could still not arrange this appointment. This was probably the worst costumer service experience of my life.

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James Everson - 19 d 19 s ago

1

My television stopped working,and for the last year L.G, And best buy did not help me. So basically I spent money for a tv that I can not repair or get help with. I only got to watch my TV for 8 to 9 months before this happened. As a customer I should've gotten better service. I BOUGHT A L.G WITH INSIGNIA PARTS ONLY. WOW, THANKS FOR ROBBING ME.

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Jon Jay Lewis - 8 d 7 h ago

0

I guess I shouldn't complain. My 700 dollar 55 inch LG tv broke after 2 1/2 years. I got shafted for 100 dollar estimate and they said would cost 300 dollars to fix! I bought a new one for that no not LG either! Customer service absolute joke. LG stands for Lying scumbaGs?

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jewell - 8 d 7 h ago

I am Morgan Jewell,i am from Californian,i want to use this wonderful opportunity to thank Dr.clement who helped me and my wife to won lottery. We won(33,035,323) i have spent so much money playing this game for many years,i ask myself sometimes when will i win huge amount of money,one day i came across Dr.clement advertisement on internet how he helped people and grant them their heart desire by winning lottery with his powerful lottery spell,so i decided to email him. He assure us that our request will be granted once he cast the lucky winning spell,i believe and follow his instructions,after the casting of the spell,he sent us the winning numbers,wish we use to play and won {Thirty three million,thirty five thousand,three hundred twenty three pounds} right now i am short of words,we are multimillionaire we won a huge amount,he is the best man on earth to work with,he take away the poverty from my generation,his direct email is (hidden)///call or him whatsapp +(hidden)952 just email him,he will also make you win any kind of game monopoly HE CAN DO ANY KIND OF SPELL YOU MAY WANT. 1. GETTING YOUR EX LOVER BACK. 2. HERPES SIMPLEX VIRUS 3. CHILD BEARING. 4. HIV HERBAL CURE. 5. GETTING OF JOB. 6. JOB PROMOTION. 7. SPIRITUAL PROTECTION. 8. HERBAL CURE FOR HEPATITIS

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Mike - 22 d 42 s ago

0

This is the worst company I have ever delt with!! They should be ashamed of themselves!!!

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Anonymous - 24 d 14 h ago

The LG rebel 4 screen sucks this phones soft wear is great but the screen is complet shit

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combo - 25 d ago

i had just bought an lg washer dryer all in one and they delivered it and it didn't come with any hoses to hook up hot and cold and drain hose. drain hose is automatically standard it something i can't use. the guy is suppose to get the hoses and charge me for them,

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davidjohnsonloanfirm111@gmail.com - 25 d ago

(SPAM)

Flagged for review. 
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RMarc - 25 d ago

0

I recent took possession of a new TV. (24LJ4840-WU)

I'm having all sorts of difficulties making it function properly and I cannot make it sync up properly with my Harmony remote.

Ive called the customer service live several times and none of the agents have been able to help me. They basically tell me it's not their problem. 3 out of the 4 agents, in the Philippines, were not understandable.

I will never buy LG again!

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Jen Wasek - 32 d ago

We have an LG range, delivered December 2017. Has a terrible gas odor when preheating. Was told it was a new smell and would burn off. Toward end of 2018, contacted LG to remedy issue. LG denied claim. Then was told not till the gas company looks at it. Gas company said it was emitting carbon monoxide. LG assigned A&E to service it. They were a no show 3 times, and twice showed up at the wrong address (in another town!). FInally addressed the problem by ordereing a new regulator, then didn't show to install it.

Online customer service says we have to talk to A&E about it. We've been talking to them - apparently not doing any good. LG not calling us back either. A&E works for LG. Hmmm...No customer satisfaction.

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Rich - 32 d 20 m ago

0

Hum no shocker there! We have a front load washer had it for a year and one month the bearings, spider legs and the main shafts all went out. Had service guy come out and after calling in parts LG has since discontinued them! Called LG for replacement washer and we do not qualify due to the age! It's a year old! LG never called me I have to call them. Horrible company. Wish I never what to do now!

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Jen Wasek - 25 d 4 h ago

0

Tech from A&E finally showed today. He spoke to LG. LG now says it's normal?? It's "normal" that carbon monoxide emits from my oven during preheat? That I have to open my window when I turn oin the oven? I

can't believe LG syas its normal!

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