I am very upset with LG, I purchased a headset from T Mobile, the headset stop working on the left side after 10 months. I called the repair department hoping they would send me a new headset and I send back the old one when I receive the new one. Only to my surprise they stated to me that I have to send back the headset that I have, they will evaluate it when they receive it to see if it is my fault. This process will take two weeks. All can say is WOW LG, really.
I will never purchase another item from LG, this is very stink customer service.
My refrigerator is within the parts warranty. It has the same issue it had a year and a half ago. I asked LG to take care of the repair. The customer service person hung up on me. He was very rude. At this point in time I would like a credit or a refund. Nobody should have to pay $400.00 twice in a year and half to repair a $1400.00 refrigerator. I am extremely disappointed with the quality of the unit. I am even more disappointed with the customer service.
LG made Nexus 5X bought from Google online store in Canada. This particular model is not serviced in Canada and LG USA will not serve any customer outside of USA. So what you do!! This corporation has yet to figure out, how they can resolve this issue. I suggested establishing a Centre for supporting cross border technical issues such as this. I would like to reach the President of LG Electronics USA to have a dialogue on that.
I purchased a lg bluetooth less than a month ago and noticed one day that wiring was exposed. Nothing due to my own fault so I sent it in for repair and it was sent back not repaired stating that is was customer damaged. This is horrible customer service. The bluetooth still works so was advantage would I gain by exposing the wires. I shocked and appalled at LG at this time and will never order another LG product in my life.
Worst customer service I have ever had! I will never buy another LG product and will advise all of my family and friends to do the same. My brand new LG tv worked less than 2 weeks, then the screen went black. It has almost been a month now and I am still trying to get my tv fixed. I have been put on hold, been hung up on, and have had many issues with understanding each other. I am completely fed up at this point!
Extremely poor customer service. My new G6 (less than 1-day old) was received at LG Repair Center in Ft. Worth at 10:17 a.m. April 11. LG did not process the device into their repair system until Thursday, Apr 13. Friday evening, Apr 14, I finally received an email with the repair estimate. Within 30 minutes of receipt I paid for the repair. Over a week later (6 business days), I had not received an update on this repair. Monday, April 24, I called and was told by LG Customer Support the repair was "in progress," which I already knew, and it would be 6 more business days before the phone would be shipped back to me. The rep said she was unable to expedite nor check any further on this. She said was unable to transfer me to a supervisor because no supervisor was available. She said she could not take a message and have a supervisor call me back. I would have to call back in an hour and to see if a supervisor was available. It will have taken LG 3 weeks to process and repair PLUS return shipping time. This is the first LG product I have owned, and will be the last LG product. Would not even consider any of their appliances based on this track record of zero accountability.
Worst Customer service, Think 5 times before you buy the Lg Tvs, no help from support, in the ad it says they have apps available, cannot find the app and while calling customer service they say they cannot help. Don't buy Lg Tvs
Will NEVER buy another item from LG. Clearly the folks in Seoul Korea, that run this company, have no Seoul or morals. They continue to "build" products with crappy plastic parts and don't seem to have the parts ever to service them. I have an LG refrigerator that is 7 years old. Serviced it twice but it wasn't fixed. Then I was told it needed a condenser and fan. Of course, no parts available and they won't be making any. Was told I need to buy a new refrigerator. How can there NOT be something as simple as a condensor and fan?? This place is a joke. Will be contacting the Federal Trade Commission.
If anyone here is interested in starting a class action law suit against LG and their awful business practices. Please reply here! If enough people respond, I will set up a way for us to communicate.
I would be interested in joining a class action lawsuit, as I am fed up with trying to get my LG Mini-split A/C repaired or replaced.
I'm having this same problem as we speak! What system do you have? They've had 2 weeks and have done nothing.
Same here I been without a phone since August 19th and nothing have been done.
Ha - 2 weeks? My numerous cases have been going on for 4 MONTHS! 4 months to fix a lousy AC that never work right. Don't buy anything from LG!
Ditto here w/. My LGmicrowave!
I'm interested. I have a very dangerous situation and LGUS is simply ignoring me now.
Just a week after the warranty has expired, my 60" plasma tv had no sound and picture. We called LG and they gave us a couple of codes. We entered the codes and the sound came back. We took it to PC Richards for a diagnostic. They told us that it wasn't anything serious but a week later they told us that three (3) circuit boards died. LG refuses to fix it. We bought it in January 2015. This is a 2014 TV. Warranty terminated in January 2017.
Yes, let's do it.
I am interested.
Sounds like a good idea, getting no where for the past 2 years, have had trouble since day one, ready to put my washer out on the street, would not even donate it, would not be nice to give this issue to someone else.
I would like to be in they are scamming people when it comes to warranty!
Exactly - you are under warranty and the still won't fix it. Everyone please contact BBB too.
BBB is a waste of time.
I purchased a new lg dryer 2 years ago from lowes. I recently tried to purchase a new washer
The new ones do not stack on the old ones. Apparently. Lg thinks that I should buy 2 new appliances. I will not purchase another lg appliance if I have 2 buy both new.
If stacking is your first problem, then just get ready.
You have to contact the Federal Trade Commission to get the company off their bum. Fill out a complaint and LG will have to respond.
Ty will try them too
How do we do this
Already filed with BBB. I guess Federal Trade Commission will be my next stop. What they're doing is so wrong!
I am going to do it now ..This is the worst Company when you have parts Warr.