Information, reviews and public commentary for US companies

 

Lg Electronics USA

Rating
0.401195
Web
www.lgservice.com
Address
201 James Record Rd SW
Huntsville, AL
35824-1513
County
Madison
Contact
S M Kim
Role
President
Phone
(256) 772-8860
Fax
(256) 772-0628
Annual Sales Est
$224,000,000
Employees
320
SIC Code
3589
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Anonymous - 5 h 40 m ago

0

Terrible service is horrible been without refrigerator fo a week now they say they have to order parts could be two more week or more u need a better system then this

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Asthmatic Senior Citizen - 9 h 17 m ago

0

On June 11 of 2018, my son ordered a LG/AC 10,000 BTU via the Internet and picked it up in a nearby Wal-Mart in RI. This AC was only on in the months of July and August in 2018. Although it was installed in a window on June 2, 2019, it was not turned on until Thursday, July 11, 2019 - it blew out my circuit on Sunday, June 14th. An electrician was called and subsequently deemed my electrical system to be in good shape, but changed the 15amp breaker just to safe; the AC blew the circuit out again before he left. The phone customer service agent set up a service appointment for Wednesday July17th in which I was informed that the compressor blew and that he could not fix it because it was a sealed unit. I have three other window units that range in age from 10 to 14 years - I have NEVER had a problem with them!!! The executive customer service agent informed me that my warranty had expired two weeks prior to the compressor failing.... her manager sent it to another resolution team and I was then told it would take 5 - 10 business days for that team to make a decision on my lemon. This all took place as a heat wave of national news status was upon the east coast. LG should have had the serviceman take out the defective AC and replace it immediately with another AC despite the warranty but in light of my age and asthma...By the time this is remediated summer will be over. I had hoped to outfit my kitchen remodel with LG appliances, but that is not going to happen! The floors in the room this AC is in are literally hot! Bad form LG!!! A compressor fails after a total of 66 days of use - SERIOUSLY? This is definitely on your watch, your manufacturing, and your failure to disclose that sealed units cannot be fixed. I certainly hope that the resolution team knows what the word "ethical" means when resolving all of the issues posted.

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Grand mother - 10 h 27 m ago

0

This company is the worst to purchase an appliance from they know they sell defective products and continue to rob customers of their hard earned money they are very nice and professional about giving you a run around and expect you to keep paying for merchandise that will need several repairs and still not work. They will not answer calls to their cooperation. As a grandmother who has lost her food and medicine twice and not able to keep food for her grandchild this is a sick and disgusting way to treat people who can not feel their bellies on your apologies their must be something that can be done as an consumer if anyone has the answer or suggestions please share.

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Dawn - 1 d 15 h ago

0

Who can assist? First LG dishwasher delivered from Home Depot was used, second another piece of garbage. Parts melted and unit needs to be replaced after 3 uses!! This could have caused a FIRE in my home!! LG's decision is to repair it. Now we are in over $800 in service calls and still not working !! HELP!!! I don't have the time or energy for this aggravation !!

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Cody - 2 d 11 h ago

1

I will no longer purchase LG appliances because of the poor service. I own an LG washer and dryer and a refrigerator. I am currently writing about the poor customer service which demonstrates that my time is not valuable to Lg. My refrigerator went out a week ago. I called on Saturday to schedule a service appointment. We set one up for Tuesday. I took the day off from work for the repair. I called Tuesday morning to confirm that someone was coming out since I had heard nothing since I made the appointment. When I called, the Lg rep told me that the repair company called them Monday to cancel. Lg did not call me to tell me this or reschedule my appointment. I rescheduled for Saturday and requested the first appointment of the day so I would not need to spend two days on a refrigerator repair. I was given the 8-12:00 window. Naturally, I I am sitting waiting for the repairman who just called to let me know that he will be here at noon. The only way customers will be able to exert any influence on better customer service is to simply select a different vendor for their appliances. This page of complaints demonstrates a lack of concern after the (very expensive) product has been paid for.

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Robert R Wheaton, IL - 3 d 13 h ago

0

Only slightly comforting and very disappointing to see all the others who have had terrible experiences with Lg service. I am in agreement, Lg service is deplorable. We love our French Door refrigerator, but the refig and freezer both went out on a Saturday. When I called the "Smart Diagnostic" center as directed in the manual, the agent conducted a "smart diagnosis" (neat idea) and them told me it was a sensor (that was clearly an untruth) and that the retailer where I purchased the unit would have to service it. I contacted ABT Electronics (they are the best here in Illinois). They sent out a technician who said there is virtually no way the problem cold be a sensor. It most certainly was the coils and compressor, especially because this model of Lg regfrig, sold in 2014-2016, had a design flaw that Lg was well aware of and had been fixing for years. ABT said that Lg required Lg service dept to repair it. When I called Lg to schedule the repair, they said it would take a week to get someone to me - a week to fix a problem they were well aware of? - you have to be kidding.Thank goodness for ABT, they are going to make this right. They even sent me a loner refrigerator to fill in until they could get the parts from Lg (that's another story altogether) And on top of that, the Lg service department reps were not helpful at all, they were condescending, rude, dismissive, and really didn't care whether I liked their answers or not. It is apparent that their people, policies, and their priorities leave much to be desired.

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Anonymous - 4 d 9 h ago

Lg is the worse never buying anything that says lg on it again customer service sucks and if it breaks they won't repair

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Mary B - 6 d 11 h ago

0

Please do yourself a favor and don't buy an LG appliance! We have had nothing but trouble with them as we tried to get repairs. They don't honor their warranties and take months to resolve solutions!

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Lili - 6 d 5 h ago

0

I've been in your shoes, I got a denial email for a one time courtesy service, saying that my unit is too old. I paid $2400, 7 years ago, now they want me to pay to service as well God know how much. Long wait on the phone, several phone calls, no help. Waste of food, waste of money. My 15 year old Kenmore still works, no problems. I feel so disappointed, angry, mislead.

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Anonymous - 5 d 12 h ago

0

You are right on the money, Mary. Horrible experience, horrible customer service. We have been without a refrigerator since February 15, 2019 and in the never ending cycle of call, wait, talk to foreign customer service agents with no authority to do anything, talk to U.S. agents with even less authority and no compassion for the fact that we live in 100+ degree heat with no refrigerator and no resolution in sight.

Best of luck, stay cool, stay calm and know that you are not alone in your disgust for LG>

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Anonymous - 8 d 7 h ago

LG REFRIGERATOR PROBLEM On the evening of June 13th 2019 noticed water on the on the floor and the refrigerator was not cooling. Friday June 14th, 2019 called a Repair Service they said they could come the same day but we should check with LG to see if the unit was under warranty. We called LG and was told the refrigerator was under warranty. We then made a service appointment. Spoke to Irene a supervisor and the soonest they could get to us was June 21st between 2 and 5 pm. LG sent a new compressor as we later found out the company was Selling refrigerators with a known compressor problem and not Disclosing this to the buyers. I took the day off from work to be home at 4:45 they called and Canceled the appointment. They now wanted to reschedule to June 27th almost another week without a refrigerator. On June 22nd 2019 spoke to a supervisor Keir Deriso and told him we could not wait another week without a refrigerator. He said he would authorize another service company to fix the refrigerator. He contacted Long Island Refrigerator Service Co. We were told we would have service on Monday June 24th. LG sent the incorrect paperwork to LIF it took 2 more days and 8 emails to Keir Deriso to get the authorization. On Wednesday June 27th LIF installed the compressor and it did not fix the problem they told us it needed another part and would complete the repair on Thursday June 28th. On Thursday June 28th LIF installed the starter and this did not fix the refrigerator. I was told the computer board may be burnt. LIF was concerned about getting paid from LG. I emailed the supervisor I was in touch with Keir Keriso to see our next step. He did not responding I emailed him 2 times on July 1st and 2 times on July 2nd He did not respond. On July 3rd I called LG Technical Support and spoke to Alex. He told me that it is very unlikely that that the computer board is bad and it was possible that LIF installed the compressor incorrectly. He gave me the number to LG executive service repair center. I spoke to Heather and she told me they would arrange a service date on Friday July 5th. On Friday July 5th I called and spoke to Nina and was told they would call back within 3 days with a service date. They did not call back. I was in the Hospital a few days and called them on Thursday July 11th. I spoke to rich and was guaranteed a call back by Friday July 12th. I did not get a call back. On Friday July 12th I called spoke to Patty and then supervisor Winston. They told me they would call me back in 3 days. I insisted on talking to the head supervisor Tony he did get me a repair date of July 25th 2019. He refused to give me his last name or email for me to follow up. It will be a total of over 6 weeks without a refrigerator this is not acceptable. I still don't know if they can fix it on the repair date. I know there is a class action lawsuit against LG because on this problem and they still do not do the right thing. PURCHASED AT HOME DEPOT JULY 5TH 2015

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Julie Vester - 6 d 5 h ago

0

Same exact thing just happened to me!!!! It's been 3 weeks for me without a refrigerator as well. This is ridiculous.... 2 year old refrigerator for $2600. I want them to replace my unit because this is the SECOND time this happened to me, and clearly many others.

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Anonymous - 5 d 12 h ago

0

Your story made me want to cry. We have been without a refrigerator since February 15, 2019. I'm sure they think we will just GO AWAY and purchase something else. I don't know who or what they think they are, but we don't have the money to buy another refrigerator right now or the time to spend on HOLD or talking with people in foreign countries that we can't understand and have no authority to help us. So far we are out over $1,000. in so called repairs, before we found out that they didn't authorize the service so that the cost was our problem. UGH.

Hot weather, short tempers and total disgust with LG. I notice that their products are no where to be found at the big box stores because of this poor, poor customer service.

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JULIE VESTER - 6 d 5 h ago

LG customer service is absolutely unbelievable. July 2nd my refrigerator broke, July 9th is when they came to fix it. States "it's not worth fixing because this is a whole system failure. ' (This was just replaced 6 months ago. 2 year old refrigerator). Called LG, they said no it's not up to the repair guy to decide that and I need to try to get it fixed. They ordered the wrong parts for the repair guy on July 16th. He took 1.5 picking the fridge apart and said the same thing. "I'll order the right part and i'm not even sure if that's going to work. There is moisture and oil all underneath the unit and I can't find the leak. " Coming to "fix" it in 8 more days from today of July 24th. Called customer service and Curtis from corporate states "the person who you bought it from was supposed to tell you that our compressors don't last more than 5 years." RIDICULOUS. i have a baby and a husband I have to feed. Talk about the worst unsympathetic customer service I've ever received. I hope they loose this class action suit.

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Anonymous - 5 d 12 h ago

0

I am with you, my friend. Our refrigerator broke on February 15, 2019 and we are still in the never ending cycle of repair, customer service calls, etc. My heart goes out to you as we reach 100+ degree heat almost every day where I live and they still keep us running in circles. Unbelievable! Hang in there and I am with you about the class action suit and I will never by LG again.

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Maureen Stanton - 6 d 12 h ago

0

I will never ever again purchase any product from LG, not even an f*∈g t-shirt. Faulty $1300 range, four months of hassle and bullshit, now they will pick up range and refund my money *after* they get the stove, but they will not refund the $350 it cost to hook up the gas range. I will have to pay hookup costs again when I buy a new stove (any other brand but LG), so in effect, I have paid a $350 FEE to buy a stove that came with manufacturer's defect and five service techs could not repair (the last one broke the stove worse, leaving me with no functionings ovens--upper or lower-- for over a month, let alone the original two (of five) faulty burners. I will never get back the hours and days and weeks of my own time I've to spend trying to resolve this issue.

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dannh - 14 d 6 h ago

0

dont waste time buying lg appliances poor appliances and repair people are even worse fridge is 3 1/2 yrs old compresser shot on june 6 sent technician 2 wks later with no parts to fix it now saying they will be back july 24! if it wasnt under warranty i would put put for trash never buy any lg appliance! again

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Jason in Ohio - 13 d 11 h ago

0

The repairman just left my house and said the same thing about the part. This is completely unacceptable. I have a new born and all of the breastmilk that was frozen is now in the trash. My compressor went out on 6-23-19 waited until today to get it repaired and now have to wait even longer. All LG wants to do is offer a 15% discount towards a new refrigerator or wait for the part. I WILL NEVER BUY ANOTHER LG PRODUCT!

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Bosslady - 10 d 18 h ago

0

My daughter has tons of breast milk if you in Az she will help you. So sorry. Lg sucks

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Lara - 6 d 19 h ago

0

Correct. Same experience

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Joe - 7 d 2 h ago

0

Terrible terrible terrible company. 5 days out of work to here repair man will be back. Unbelievable. Repair company just as bad. The repair man said only two things could be wrong. One would be the compressor but I tested it and it's good. Two is the control board. I tested it it's bad. I will order one for you and it should be here in a bout a week. Then the part shows up and the soonest appointment is a week out. The repair shows puts the board in and says you are good to go. Next morning fridge still not working. Call LG and they say sorry tech did not close ticket out do nothing they can do. We will have Somone call you on Monday. Monday comes and no call. What a joke!! Piss poor customer service. YOU NEED TO SHUT YOUR DOORS!!!!!

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Lara - 6 d 19 h ago

0

Same experience.

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Not a happy customer - 11 d 7 h ago

0

The worse customer service ever. Had a washer 4 years had issues from the beginning. Just got off the phone with corporate office they were absolutely no help. Warning DONT BY LG PRODUCTS.

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Bosslady / Randi Selmi - 10 d 18 h ago

0

Front loader washer something never responded. Try tell me clean it . Lg I'm OCD I'm always cleaning. I got ripped off and washer smells so bad stink my house. Dryer fine . I asked from first 30 days please exchange I want top loader cheaper I said keep the money I just want washer not smelling. Ignored me

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Randi Selmi Bosslady - 10 d 18 h ago

0

I purchased a TV on 01/04/16 lg 55 inch 4k TV. Omg right at the third year my TV went out it's all snow can hear but not see. I'm disabled live on fixed budget. I had saved and was able to buy TV. This thing has barely been used do fact I cant afford cable so finally do to TV signal weak I purchased cable TV the day I got cable two days later went out. I googled read this is a common issue. Lg knows this board chip is bad so made new one. What about us that spent over 800 dollars for TV for barely 2 full years out of it. I'm born 1974 had lots TV never replaced bad TV always upgraded. I have had a vizio 12 years still going strong better picture also.

I called lg explained what's going on . I was treated rude told my TV was five years old blah blah as I'm holding my receipt that I stapled in my book. I keep everything I explained no I have receipt no I'm lied. Contacted bbb did nothing .

I reached back out to LG can you please help me . You don't back your product do you want repeat loyal customer than help out. I was disrespected cut short basically told we don't give a f hung up on me.

I tried again rude reps act as if they have people standing over them with wios saying tell everyone no Man got mad said f u hung up on me. I asked for corporate number no can have address that it write them you'll get same answer your problem no warranty.

My thing I Google there are thousands same TV same problem. You had bad board you need recall this fix this.

Mr CEO / President you treat your own family like this if they purchased your product?

I'm going to reach out to attorney and news media I'm going down to news station.

You should be ASHAMED of making bad product maybe not knew but once this many problems and you not fix shame on you LG. Better do what's correct . Or lots of us will go public I'm reaching out to all . We will say we gave you chance you hung up spoke rude told us f off. So we will say BLESS YOUR HEART HUN AT LG ... GOGGLE IT SO YOU'LL UNDERSTAND IT...

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