Information, reviews and public commentary for US companies

 

Lg Electronics USA

Rating
0.234914
Web
www.lgservice.com
Address
201 James Record Rd SW
Huntsville, AL
35824-1513
County
Madison
Contact
S M Kim
Role
President
Phone
(256) 772-8860
Fax
(256) 772-0628
Annual Sales Est
$224,000,000
Employees
320
SIC Code
3589
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Jeremiah Feinburg - 2 h 27 m ago

2

Great products crappy service on LG side

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Richard Landino - 4 h 20 m ago

1

I purchased a LG Model H790 a couple of years ago. Yesterday morning I was unable to turn the phone on after being charged. I placed it on my desk

while worked on my computer. The phone started to smoke and after several attempts I was able to open the back cover. As soon as I did, spark started shooting

from the battery and then it caught fire . As I attempted to remove the phone from my desk, I burnt my fingers. I immediately thew it on the ground and put out

the smoldering battery with water. The phone is completely trashed. I contacted your customer service dept and they gave me a case # CNN(hidden)74 and told me

someone would be in contact within 24 hrs. I use this phone for business and I need a replacement immediately. I hope you take the time to read this because if I dont

receive any response by the end of today (Tuesday, December 12), I will be taking legal action against LG.

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Davinder sing - 13 h 14 s ago

Hi sir/mam

We are interested for open up service center in northern India near Derabassi is this possibly

If yes plz guide us we havening lot of land lot of space for godown for service I m air-conditioning machines I having 30 years experience lndia and abroad

My email I'd is

(hidden)

Contact no +91-(hidden)

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Linda L. - 1 d ago

4

I have my second LG G phone, currently the G6, loved the LG G4 and for the most part like the LG G6. The most annoying thing is you took away the indicator little light in upper corner. There is no way to know if something if you received something unless you open your phone.MOST ANNOYING. Also the camera is a downgrade from the LG G4. although the wide angle is nice the nighttime and outside pics are not nearly as good. Love the product please fix these for the next upgrade.

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NEVER BUY LG PRODUCTS - 50 d 18 m ago

0

I purchased an LG fridge on 12/29/15. And exactly 17 months later my entire fridge failed and could not be repaired. Now I have been without a fridge since May 2017 because I can not afford a new one since I just recently spent $3200.00 on the one I purchased on 12/29/15. Never again will I purchase LG. I can not get help from anyone at Home Depot or LG. Terrible product and business relations. After reading these reviews I am going to seek legal advice. Maybe a class action lawsuit needs to be initiated.

LG should be rated a (0) for poor product and customer relations. Does everyone see that their est annual sales are $224,000,000. Absolutely Ridiculous!

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Tina K - 49 d ago

0

I think it is time for a CLASS ACTION lawsuit against LG. email me (hidden) if you're interested in filing

Flagged for review. 
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Jackie - 48 d ago

0

There is a potential new class action law suite in the works against LG. I've signed it and I advise anybody else that's had the same horrible results with LG to do the same!!!! Terrible product, terrible customer service and customer satisfaction means nothing to them.

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Unhappy camper - 44 d 6 h ago

How do I sign up?

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Frisco - 43 d ago

Yes did you find out how or where we need to go to sign up for the lawsuit.

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Frisco - 43 d ago

How do we sin up Jackie?

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Lorraine - 43 d ago

1

I have so much trouble with LG. Never again will I purchase a LG. How do you sign up for class action lawsuit?

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rk - 39 d ago

where to sign up

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I hate LG - 35 d ago

0

I want to go in on the lawsuit myself.

I just bought an lg fridge and stove and fridge damaged stove wrong model. After two weeks they got my correct stove but now the fridge I calling everyday getting different answers. Now they are telling me they cannot give me the number to corporate and hung up on me

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Jack G - 33 d ago

0

I would like to sign this, since my 3 1/2 year refrigerator died and I can't get it fixed. Can you give me the attorney's name and pone number?

Thanks,

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Cheryl - 25 d 38 m ago

0

Please share the information for the class action suit. My dryer was one week old, two service calls and still not drying.

Miss Cheryl

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Anonymous - 15 d 19 h ago

Anyone have the information on lawsuit. My 2 year $3000 refrigerator Compressor went out took 2 weeks to fix then only worked for 3 days then went out again. NEVER Will I buy a lg again!!! Very Frustrated

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Justin S. - 14 d 22 h ago

0

How do i sign up for the class action law suit

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Donna - 8 d 19 h ago

0

Please let me know how I can join a Class Action Lawsuit against LG.

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Eddie - 1 d ago

Email it to me at (hidden)

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Very disappointed, LJ - 45 d 6 h ago

Brought one of the lg easy clean stove and this product does not stand up to its name. Can't get the oven clean and you can't put anything on it but water. I purchase a stove and refrigerator and paid cash, Good thing I have all of my receipts. Yes I would be happy to do a class action because there needs to be someone accountable for cheating consumers.

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Unhappy camper - 44 d 6 h ago

I agree. I purchased a 55" OLED in spring 2015 and loved it so much I bought a 65" OLED in December 2016. Great pictures as expected. I use them normally - watching movies and cable tv. The 65" now has burn in on the screen - unbelievable that LG says this is physical damage and won't repair it though tv is still in warranty. They even talk about burn in on their site, reference built in tools to help get rid of burn in, then finish saying they have a warranty. Well they say warranty doesn't cover. $3500 for a tv that you can't use like a tv. I never have had burn in on any tv. The 55" still works fine.

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No peace in dc - 15 d 19 h ago

0

Me too!!! I bought 55" oled 2015 model and was shocked when the burn-in showed up and LG nor extended warranty covered repair/replace. Same response that it's cosmetic damage. Bestbuy salesman said they were aware of problem but LG supposedly fix the issue on 2016 models. Why not a recall, never LG again.

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Totally disappointed with LG TV - 8 d 1 s ago

0

I bought a 43" LG TV in May 2015 and it has gone dead in two years of operation. It needs replacement of the Mother Board, the heart of the TV operation. LG serviceman who came has estimated that it would cost about $464 to make the TV operational, that is more than the cost of a comparable TV now available in the market. When I complained strongly to the LG customer service office, they said my case would be considered as a special case for TV repair at no cost to me. Following that, they requested me for documents such as copy of the Original Purchase Receipt and a copy of the repair cost estimate made by LG serviceman who visited my house. I submitted those documents and there was no response for many days. When I started repeatedly reminding them about the delay in taking a decision by the Customer Service Manager, they finally contacted me saying that the Manager has decided that my case, showing LG TV which went dead after two years of operation, was not serious enough for special treatment, allowing me have TV repair at no cost to me. This decision was communicated to me after wasting my time for two months asking for documents they needed to process my case.

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Frisco - 43 d ago

I'm just experiencing some of the same problems except both my dishwasher and my fridge are out. They told me to buy an extended warranty for my dishwasher and I would get my money back if they could not repair it. I have waited 6 months and they have yet to repair it. I just requested a refund, waiting for a reply soon. On last Sunday my fridge went warm. Lg said it was my compressor. They told me they might do a courtesy and come out and fix it if my fridge qualified . According to my paperwork both my dishwasher and fridge have parts still under warranty even after the initial warranty are expired. It appears that they are running some type of scam on us Americans .. I've lost all my food and am using a cooler also. They told me they would get back to me in 7 to 10 days. Yes they are heartless. Their business with the USA needs to be stopped. I have over $4000.00 invested in this beautiful equipment that is just sitting here in my kitchen broke down and none of it is even 2 years old yet. Does the Lemon Law apply to appliances?

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Maxine G - 43 d 24 s ago

ABSOLUTELY!!!!!

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Patiently FRUSTRATED! - 42 d 5 h ago

0

How do I sign up! This is RIDICULOUS!!! Our fridge is still under warranty, needs a part (sealed system issue-condenser) and I called customer service to report that the ONLY LG licensed repair service WILL NOT repair it. Customer Service has me calling around to A & E service to send a repair person. I called A & E and they said, "WE DO NOT SERVICE LG ANYMORE!!!"

Why in the H---, are they referring a repair service that are NO LONGER in business with them?

My family has been without a fridge for ONE MONTH and it doesn't seem that LG cares!

Where do I sign up!

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Beyond Frustrated - 39 d 24 m ago

0

Ditto on the frustration! Same situation, same repair company, A&E out of Denver. They had to drive 2.5 hours to my home in the mountains to tell me what I already knew. Compressor is out, LG has no parts for repair. Have been getting the run around from LG for almost a month now. Mailed a letter to the president, but don't expect much from that. Has anyone explained where to sign up for the class action suit??

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Anonymous - 21 d 3 h ago

we are in a very similar situation! Compressor under warranty is broken. We don't have a fridge for the last 7 weeks! I have people coming for Thanksgiving and after seeing 4 (unqualified) technicians and spending over 7 hours all together on hold before talking for multiple corp office "managers" I am back to point 0 where I was told another technician will be coming. what do you suggest!? Did anyone joined Class Action lawsuit? How do I go about it?

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