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Lg Electronics USA

Rating
0.510785
Web
www.lgservice.com
Address
201 James Record Rd SW
Huntsville, AL
35824-1513
County
Madison
Contact
S M Kim
Role
President
Phone
(256) 772-8860
Fax
(256) 772-0628
Annual Sales Est
$224,000,000
Employees
320
SIC Code
3589
General profile image

Jack Shields - 12 h ago

4

After ordering a new appliance package through Home Depot for our home in early November, first scheduled delivery date . The day before I received a call from LG to tell me my appliances were on back order until 12-08-2019, then on , the day before again I received another

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

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Jack Shields - 12 h ago

4

After ordering a new appliance package through Home Depot for our home in early November, first scheduled delivery date . The day before I received a call from LG to tell me my appliances were on back order until 12-08-2019, then on , the day before again I received another

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

Lg _HEADQUARTERS_+1:8:5:5:4:8:5:0:4:O:7:

Lg -PHONE_NUMBER-+1:8:5:5:4:8:5:0:4:O:7:

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Jack Shields - 1 d 43 m ago

0

After ordering a new appliance package through Home Depot for our home in early November, first scheduled delivery date 11-20-2019. The day before I received a call from LG to tell me my appliances were on back order until 12-08-2019, then on 12-07-2019, the day before again I received another call informing me once again after taking another day off work the appliances were backordered again. This prompted a call to Home depot, where they were told the appliances would be backordered until January due to the fridge. So we changed the model of fridge, all the time the home depot salesman was on the phone with LG checking stock availability, next scheduled delivery date 12-20-2019. The delivery agent arrived with ONLY the fridge, this prompted yet another call to my home depot, to find out that the rest were backordered yet again. After which I contacted Home depot corporate and they called LG customer support and we had a conference call, a gentleman named Chris, apologized profusely and promised a inconvenience payment of $75 per appliance, and instructed me to call back after everything was delivered and installed. I call back and the first rude person I have to speak with is, Jerome the idea of an inconvenience fee being paid sounded incredible to him. I requested to speak with his supervisor his name was Aaron ( even more rude and condescending) he informed me all he would offer me was $75, I asked to speak to his supervisor, he flat out refused and said so to escalate my call to his supervisor. Aaron also refused to give me any way to identify him employee #, badge # ect. LG has gotten the last penny from me, and I will inform everyone I come in contact with (I am in the service industry and enter about 12 homes a day) about the disaster and lack of concern for the hardships they cause their customers.

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Anonymous - 5 d 13 h ago

(SPAM)

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Jeene Bhi - 4 d 13 h ago

2

i bought a refrigerator in 2017, bought 5 year extended warranty. 3 weeks ago the refrigerator stopped working completely. Called the extended warranty they told me to call LG. Called LG and after sending 3 different times, a different technician every time they have not fixed my issue. the 1st technician diagnosed a condenser being bad, 3 days later the second technician came and change the condenser and changed the compressor, everything seemed to be working fine for 2 days. the refrigerator stopped working again completely.

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Anonymous - 4 d 8 h ago

medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with ( ) ) () ) () ()( ( )( )( )( )( )( )(

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Sandar Modt - 3 d 15 h ago

4

Think twice before purchasing any LG Product purchased an $800.00 front loader washing machine in 9,/19 within a short time it has not worked for 2 mos. Have calles LG on so many occassions and THEY COULD CARE LESS Their Cusomer Service is just awful You would think they would replace it since the parts have not been avaiable SO FOLKS THINK VERY HARD AND DO NOT PU

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jaka wakahr - 3 d 3 h ago

3

t a refrigerator in 2017, bought 5 year extended warranty. 3 weeks ago the refrigerator stopped working completely. Called the extended warranty they told me to call LG. Called LG and after sending 3 different times, a different technician every time they have not fixed my issue. the 1st technician diagnosed a condenser being bad, 3 days later the second technician came and change the condenser and changed the compressor, everything seemed to be working fine for 2 days. the refrigerator stopped working again completely... . .

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Jef - 1 d 13 h ago

ue with the operation of a 89.00 tone Bluetooth headset less than a year old. Still under supposed manufacturer warranty. I have been all the way to the top with my complaints to no avail. So buyers if I have this much trouble with getting any results on a head set repair just imagine what it would be

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Don't buy lg products - 2 d ago

0

BUYER BEWARE! I had an issue with the operation of a 89.00 tone Bluetooth headset less than a year old. Still under supposed manufacturer warranty. I have been all the way to the top with my complaints to no avail. So buyers if I have this much trouble with getting any results on a head set repair just imagine what it would be like on a major appliance! I feel for lg acting like 89.00 is going to break the company.

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5

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5

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5

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5

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Sandra Moldt - 3 d 19 h ago

0

Think twice before purchasing any LG Product purchased an $800.00 front loader washing machine in 9,/19 within a short time it has not worked for 2 mos. Have calles LG on so many occassions and THEY COULD CARE LESS Their Cusomer Service is just awful You would think they would replace it since the parts have not been avaiable SO FOLKS THINK VERY HARD AND DO NOT PURCHASE ANY LG PRODUCT

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molly jane - 18 d 15 h ago

4

(SPAM)

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Lever ev Williams - 16 d 15 h ago

o speak English. I need my lg refrig icmaker repaired . I can't anybody to understand this is only receipt I have for the refrig no model # is on my receipt I can write it on the receipt but customer service willnot except

Please donot buy any kitchen products from lg cannot get corporate office either

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Pattie Mcguire - 15 d 13 h ago

4

The worst customer service executive team ever. My oven has not worked properly since 11/15/19 and today is 1-2-20. I have had 4 different service people out and have gotten wrong diagnosis wrong parts delay in parts. The oven was manufactured in April 2016 and we have not even had it 2 years when our problems began. I have spoke 1st to a lady, 2-randy(note he was the most helpful 3-Melvin 4-Michele 5-Charlene 6-Anna 7-joe 8-Bria

9-willy and best for last Keya who said "I can't relate I don't cook." When I told her I did not have a working oven for thanksgiving Christmas or New Years. Friends have said it is absurd and time to lawyer up. I am so deeply

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Compilation - 12 d 7 h ago

4

pliances black friday sales 2018, I've had every appliance break minus the refrigerator. been without a dishwasher now since 111/05/2019. over two months finally called them today and magically the part will be here tomorrow. TERRIBLE customer service. Being from Canada originally, we had amazing Customer support up there not so much down here. terrible that you pay thousands of doll

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david l - 12 d 5 h ago

4

o opening up the oven door and the steam from the oven wears the numbers off. I have never heard anything like this before, I have had other brands and this has never happened before. They need to improve their products and stop ripping the consumer off. Cresha at the Corporate Office is very rude and unprofessio

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Jeene Bhi - 4 d 13 h ago

1

i bought a refrigerator in 2017,The worst customer service executive team ever. My oven has not worked properly since 11/15/19 and today is 1-2-20. I have had 4 different service people out and have gotten wrong diagnosis wrong parts delay in parts. The oven was manufactured in April 2016 and we have not even had it 2 years when our problems began. I have spoke 1st to a lady, 2-randy(note he was the most helpful 3-Melvin 4-Michele 5-Charlene 6-Anna 7-joe 8-Bria

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Anonymous - 11 d 6 h ago

(SPAM)

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Jeene Bhi - 4 d 13 h ago

i bought a refrigerator in 2017, bought 5 year extended warranty. 3 weeks ago the refrigerator stopped working completely. Called the extended warranty they told me to call LG. Called LG and after sending 3 different times, a different technician every time they have not fixed my issue I

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Anonymous - 11 d 4 h ago

(SPAM)

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Jeene Bhi - 4 d 13 h ago

i bought a refrigerator in 2017, bought 5 year extended warranty. 3 weeks ago the refrigerator stopped working completely. Called the extended warranty they told me to call LG. Called LG and after sending 3 different times, a different technician every time they have not fixed my issue. the 1st technician diagnosed a condenser being bad, 3 days later the second technician came and change the condenser and changed the compressor, everything seemed to be working fine for 2 days. the refrigerator stopped working again completely. I

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Anonymous TSA agents going through luggage and stealing items and mon ... 

Delta Air Lines
EVE T Delta Airlines employees in Montego Bay Jamaica are falsely ... 

Kroger
Don johns Texas on Dowlen Rd. It is disorganized and the staff are ve ... 

JetBlue Airways
Aicee L you denied my disabled sister a wheelchair and she ended up ... 

AOL
Aunt louise I have an account that I have had for 6 years. There are pi ... 

Fox News Network, LLC
For anonymous Thanks for your information.

Netflix
Anonymous that im still owed 138.50 for my lost item and that ebay's  ... 

Staples
Barbara Morris The purpose of this review is to highlight the outstanding  ...