Information, reviews and public commentary for US companies

 

Lg Electronics USA

Rating
0.443293
Web
www.lgservice.com
Address
201 James Record Rd SW
Huntsville, AL
35824-1513
County
Madison
Contact
S M Kim
Role
President
Phone
(256) 772-8860
Fax
(256) 772-0628
Annual Sales Est
$224,000,000
Employees
320
SIC Code
3589
General profile image

JANSIG - 15 h 52 m ago

0

I have NEVER had such a miserable encounter with a company standing behind their products. They have lost their service providers in my area. This tells me they are impossible to work with, fewer and fewer people will do business with them. I am left with a dryer that is broken and no one will repair, no one to speak to. It is less than a year old. NEVER DO BUSINESS WITH LG.

General profile image

I Patel - 1 d ago

0

Executive team is worthless, everyone in their Alabama team has bad attitude and not able to assist for a warranty request. Six years ago, I bought a washing machine from bestbuy for $1500, the rear tub, stator, front tub have gone bad. LG has discontinued rear tub and declined return after making me wait for a month. No one follows up, I had to call in each time and ware 30 min to an hour. The warranty states lifetime for the drum, 10 years for the motor, but still they are declining replacement as repair is not possible as per National Platinum repair company, which came out to diagnosis. I had to call every day and wait 30 min to an hr to get connected to someone their Executive team. I need to contact the consumer relation department of the state to find out how to file a lawsuit for breach of warranty agreement.

General profile image

terry - 1 d 7 s ago

Lg is. Not a reliable, i had my refridge for 1 yar an the ice maker an water stopped , i was told to replace the. Filter ,i did that didn,t work the said it,st not the ice maker so what is it ,any clue my refridve is less then 2 years old an this is going on for almost ayear my black stainless is coming off on my refrig, as it did on my micro. They sent me the vent,but would not install it,,if this is not taking car of, im notifiying the better business ,an if that don,t work i will contack . Laywer, this cost lot,s of money an im tired of being rippef off. By LG

General profile image

terry - 1 d ago

The do not stand by their producs the worse ever, theyshould be shut down

General profile image

marie - 4 d 15 m ago

0

Our three year old LG refrigerator stopped working. We do have an extended warranty for this appliance. We have been waiting eight days for it to be repaired! We are hosting Thanksgiving dinner. We have been getting one excuse after another as to why the repair cannot be made. We are very disappointed with this company. We will not do business with LG again!

General profile image

Teri - 3 d 12 h ago

0

Wow, we have the same situation, fridge went out 8 days ago and cannot get anyone to come fix it! Monday I call the lawyers then lets see if it will get fixed. Gonna blast this experience on every social media outlet I can find....

General profile image

M M - 2 d 9 h ago

0

I, too, am getting the run around with LG. Our 4 1/2 year old LG refrigerator is dead! Our refrigerator has a warranty too. The evaporator can not be repaired because LG no longer makes that part for my model! Customer service said LG would replace the refrigerator. However, every phone call has resulted in the same story...yes, I'll get a replacement but the case is still under review! Doesn't make sense, does it? The supervisor that I spoke to today said I would receive a phone call on Monday and I will be able to speak to the resolution department! We'll see! I have a voicemail dated November 7th stating that my case was being escalated and the replacement department would contact me in 5 days! That didn't happen!

So frustrated! I'm ready to post on social media how lousy LG's customer service is!

General profile image

Richard - 2 d 12 h ago

5

I again had the privilege of buying a LG smartphone. This time a LG7. I already have a LG5. I had a LGV30 but the battery issues forced me to trade it in. I traded (down payment) for a Samsung 9 plus.this was the worst phone I ever owned. There were constant issues like uncontrolled scrolling, facebook entries that disappeared before you could save it, buttons disappearing when trying to change programs. There were alot more than these.

Why don't you guys go after Samsung for the junk it is. Your product is so far superior. Keep up with the good work.

General profile image

Therese - 4 d 24 s ago

0

DO NOT BUY ANYTHING FROM LG! Their customer service is a total joke. Once they have your money, it is over. We have a washer that has leaked intermittently. Of course, by the time they can get a service person out, the leak is gone and they cannot find any problem. Last service person did not put the washing machine together properly and now it does not work at all -- it was working fine when he arrived that day. Meanwhile we are spending money at the laundromat. Their "executive team" is worthless. It has been 10 days without a washer and LG customer service does not give a d*. Please, please walk away from anything LG because if there is a problem with it, you will never see it replaced or fixed properly.

General profile image

Stephanie - 3 d 17 h ago

0

Agreed. We have a 7 month old dishwasher that won't turn on. After taking half a day off work, and 4 phone calls totaling 4 hours their resolution is for us to wait for a backordered part to hopefully come in several weeks from now. DO NOT buy their products if you want them to work!

General profile image

Jeffrey A. Peecher - 4 d 8 h ago

I have an LG side by side refridgerator that has been a lemon from day 1. Your customer service is not good. I would like to hear from someone on you executive team.

General profile image

Nicky - 4 d 15 h ago

0

I sent my lg headset in to be replaced and it's been a month and I haven't heard anything back yet. I will NEVER buy another lg product.

General profile image

Bob - 4 d 16 h ago

0

LG OLED broke a little over a year after purchase. LG refuses to repair or replace it saying its out of warranty. They want you to spend $2000+ on a new unit every year. Worst customer service ever. Their OLEDs are very poor quality.

General profile image

Bill - 4 d 19 h ago

0

Terrible Terrible Customer service - LG does not provide ANY appliance repair services in my zip code - NONE of my local techs would touch my refrigerator because they said they used too but LG never paid them! I was stuck with a fridge under warranty they LG would not come to my house much less repair. Unless you are certain they service your area do NOT buy and LG major appliance!

General profile image

John - 5 d 14 h ago

I bought over 5,000 worth of lg appliances from Home Depot and having trouble getting a part for dishwasher for 3 months. Home Depot won't do anything and lg taking for ever

General profile image

Lg does not stand behind their product .. ice maker problem not even a year old never sent anyone to fix ..kept saying they would - 5 d 18 h ago

0

Lg

General profile image

LG Customer - 6 d ago

0

LG is the worst custom service ever and always. Please do not buy and use LG product for your house. If you do not want to trouble, do not use LG.

General profile image

martha - 8 d 4 h ago

4

(SPAM)

General profile image

Anonymous - 28 d 14 h ago

(SPAM)

General profile image

Anonymous - 28 d 14 h ago

This is one of the sorriest Applebee's I went to on 2959 18th Street on 290 I go to Applebee's all the time put today at this place every time I come it seem to let me down I came to Applebee's today to watch the college football games. When I came in and they set video at the bar the waitress asked me what did I want to drink I said water and I have a margarita so she bought me my margarita but didn't bring the water did after 30 minutes later. I had to stop her and eggs could I order some wings all you can eat wings she said yeah so about 18 minutes later she bought the wings Now remind you she hadn't came back conversated or said nothing to me about how long the wings going to be or even refreshing my glass with the margarita other people come in she waited about 10 to 15 minutes before she got them my wings come out and I eat those. As I was eating some people that was there watching the game wanted to TV start someone to see Alabama versus Tennessee. And some wanted to see Houston vs Navy. Now it was a rival game for me I was watching Michigan State versus Michigan she turned the TV for Michigan State to Alabama and Tennessee and Houston versus Navy that was fine what I asked her to turn one of the other TVs to the Michigan and Michigan State game she act like she couldn't find the game she gave the remote to another guy that works there who didn't know how to work the remote to find the other game she had the remote at first turn on all the TVs to the other games but when it got to me she didn't want to turn the TV. Now remind you I never had any words with the lady never treated her wrong but it seem like I was stereo type when I come in the door all I wanted to do is watch the football game and eat some wings on a Saturday for enjoyment because that's what we do for football season now everytime I ask her something she had like she had an attitude I don't understand you are a waitress bartender and your job is to serve without nobody give me no complaints. I come to this Applebee's all the time and I'm beginning to say that is getting worser and worser I try to hold this place up to my friends and family they come here but a lot of them don't want to come in you really need some new help or someone to teach them that the customers make them their money now I'm beginning to see what friends and family is talking about I never been so let down on game day on a Saturday and Applebee's in all my life but somebody really need to do some before this place go all the way in the ground because of people altitudes or Prejudice or racism this doesn't make any sense I think they need to focus on teamwork Makes the DreamWork somebody from the office need to come Undercover and kind of scope out the place because Applebee's is one of my favorite places to eat. For as now I have to find someone else to go. Like my hard-earned money is not welcome here like you don't care about my money and I work just like everybody else just sad shaking my head somebody from corporate please help please thank you this is my complaint

This is one of the sorriest Applebee's I went to on 2959 18th Street on 290 I go to Applebee's all the time put today at this place every time I come it seem to let me down I came to Applebee's today to watch the college football games. When I came in and they set video at the bar the waitress asked me what did I want to drink I said water and I have a margarita so she bought me my margarita but didn't bring the water did after 30 minutes later. I had to stop her and eggs could I order some wings all you can eat wings she said yeah so about 18 minutes later she bought the wings Now remind you she hadn't came back conversated or said nothing to me about how long the wings going to be or even refreshing my glass with the margarita other people come in she waited about 10 to 15 minutes before she got them my wings come out and I eat those. As I was eating some people that was there watching the game wanted to TV start someone to see Alabama versus Tennessee. And some wanted to see Houston vs Navy. Now it was a rival game for me I was watching Michigan State versus Michigan she turned the TV for Michigan State to Alabama and Tennessee and Houston versus Navy that was fine what I asked her to turn one of the other TVs to the Michigan and Michigan State game she act like she couldn't find the game she gave the remote to another guy that works there who didn't know how to work the remote to find the other game she had the remote at first turn on all the TVs to the other games but when it got to me she didn't want to turn the TV. Now remind you I never had any words with the lady never treated her wrong but it seem like I was stereo type when I come in the door all I wanted to do is watch the football game and eat some wings on a Saturday for enjoyment because that's what we do for football season now everytime I ask her something she had like she had an attitude I don't understand you are a waitress bartender and your job is to serve without nobody give me no complaints. I come to this Applebee's all the time and I'm beginning to say that is getting worser and worser I try to hold this place up to my friends and family they come here but a lot of them don't want to come in you really need some new help or someone to teach them that the customers make them their money now I'm beginning to see what friends and family is talking about I never been so let down on game day on a Saturday and Applebee's in all my life but somebody really need to do some before this place go all the way in the ground because of people altitudes or Prejudice or racism this doesn't make any sense I think they need to focus on teamwork Makes the DreamWork somebody from the office need to come Undercover and kind of scope out the place because Applebee's is one of my favorite places to eat. For as now I have to find someone else to go. Like my hard-earned money is not welcome here like you don't care about my money and I work just like everybody else just sad shaking my head somebody from corporate please help please thank you this is my complaint

This is one of the sorriest Applebee's I went to on 2959 18th Street on 290 I go to Applebee's all the time put today at this place every time I come it seem to let me down I came to Applebee's today to watch the college football games. When I came in and they set video at the bar the waitress asked me what did I want to drink I said water and I have a margarita so she bought me my margarita but didn't bring the water did after 30 minutes later. I had to stop her and eggs could I order some wings all you can eat wings she said yeah so about 18 minutes later she bought the wings Now remind you she hadn't came back conversated or said nothing to me about how long the wings going to be or even refreshing my glass with the margarita other people come in she waited about 10 to 15 minutes before she got them my wings come out and I eat those. As I was eating some people that was there watching the game wanted to TV start someone to see Alabama versus Tennessee. And some wanted to see Houston vs Navy. Now it was a rival game for me I was watching Michigan State versus Michigan she turned the TV for Michigan State to Alabama and Tennessee and Houston versus Navy that was fine what I asked her to turn one of the other TVs to the Michigan and Michigan State game she act like she couldn't find the game she gave the remote to another guy that works there who didn't know how to work the remote to find the other game she had the remote at first turn on all the TVs to the other games but when it got to me she didn't want to turn the TV. Now remind you I never had any words with the lady never treated her wrong but it seem like I was stereo type when I come in the door all I wanted to do is watch the football game and eat some wings on a Saturday for enjoyment because that's what we do for football season now everytime I ask her something she had like she had an attitude I don't understand you are a waitress bartender and your job is to serve without nobody give me no complaints. I come to this Applebee's all the time and I'm beginning to say that is getting worser and worser I try to hold this place up to my friends and family they come here but a lot of them don't want to come in you really need some new help or someone to teach them that the customers make them their money now I'm beginning to see what friends and family is talking about I never been so let down on game day on a Saturday and Applebee's in all my life but somebody rea ,lly need to do some before this place go all the way in the ground because of people altitudes or Prejudice or racism this doesn't make any sense I think they need to focus on teamwork Makes the DreamWork somebody from the office need to come Undercover and kind of scope out the place because Applebee's is one of my favorite places to eat. For as now I have to find someone else to go. Like my hard-earned money is not welcome here like you don't care about my money and I work just like everybody else just sad shaking my head somebody from corporate please help please thank you this is my complaint,m,m,m,m,m,m,m

General profile image

Anonymous - 21 d 18 h ago

This is an LG location?

General profile image

enni - 28 d 10 h ago

First of all, my name is Dan Bertram from Chesterfield, Indiana. For the past few years, I have made purchases of LG products, such as flat-screen TVs, and now refrigerators. Recently, I bought one of the LG French door style refrigerators. And, since then, I have had some problems with getting it to work fully properly. The problem is, when you try to call their agents about an issue, they act like they don't know how to take care of you! They lie, and tell you that they're going to try and find you a technician to come out and fix the fridge. And, they give you the run around about finding a serviceman to come out to take care of your problem and never get do anyone to come out in a few days like they said they would. And, this is even after they give you a long confirmation number. Nothing ever happens! I am pissed! I will never buy another LG product since they can't get the proper people to come out and fix my LG Refridgerator, which is still under warranty! This is my biggest complaint about LG! However, the TV has been good, so far. But, not their other appliances! I strongly regret buying this Refridgerator, especially when you have a problem, and their agents acting like a bunch of jerks!! If I don't get the legit people to help me out with the Refridgerator, then I going to spread the word about badly the LG people treat their customers when they have a problem of some sort on social media! Plus, I have to seek some legal action! Just saying!!

ReplyFirst of all, my name is Dan Bertram from Chesterfield, Indiana. For the past few years, I have made purchases of LG products, such as flat-screen TVs, and now refrigerators. Recently, I bought one of the LG French door style refrigerators. And, since then, I have had some problems with getting it to work fully properly. The problem is, when you try to call their agents about an issue, they act like they don't know how to take care of you! They lie, and tell you that they're going to try and find you a technician to come out and fix the fridge. And, they give you the run around about finding a serviceman to come out to take care of your problem and never get do anyone to come out in a few days like they said they would. And, this is even after they give you a long confirmation number. Nothing ever happens! I am pissed! I will never buy another LG product since they can't get the proper people to come out and fix my LG Refridgerator, which is still under warranty! This is my biggest complaint about LG! However, the TV has been good, so far. But, not their other appliances! I strongly regret buying this Refridgerator, especially when you have a problem, and their agents acting like a bunch of jerks!! If I don't get the legit people to help me out with the Refridgerator, then I going to spread the word about badly the LG people treat their customers when they have a problem of some sort on social media! Plus, I have to seek some legal action! Just saying!!

ReplyFirst of all, my name is Dan Bertram from Chesterfield, Indiana. For the past few years, I have made purchases of LG products, such as flat-screen TVs, and now refrigerators. Recently, I bought one of the LG French door style refrigerators. And, since then, I have had some problems with getting it to work fully properly. The problem is, when you try to call their agents about an issue, they act like they don't know how to take care of you! They lie, and tell you that they're going to try and find you a technician to come out and fix the fridge. And, they give you the run around about finding a serviceman to come out to take care of your problem and never get do anyone to come out in a few days like they said they would. And, this is even after they give you a long confirmation number. Nothing ever happens! I am pissed! I will never buy another LG product since they can't get the proper people to come out and fix my LG Refridgerator, which is still under warranty! This is my biggest complaint about LG! However, the TV has been good, so far. But, not their other appliances! I strongly regret buying this Refridgerator, especially when you have a problem, and their agents acting like a bunch of jerks!! If I don't get the legit people to help me out with the Refridgerator, then I going to spread the word about badly the LG people treat their customers when they have a problem of some sort on social media! Plus, I have to seek some legal action! Just saying!!

R;;;;'

General profile image

suho - 27 d 19 h ago

3

I didn't have a fridge but I had an lg phone and it caught fire in my pocket and I have no idea who or what to do about it sorry I couldn't be any help with the fridge lawsuit but any knowledge or help would greatly appreciatedI didn't have a fridge but I had an lg phone and it caught fire in my pocket and I have no idea who or what to do about it sorry I couldn't be any help with the fridge lawsuit but any knowledge or help would greatly appreciated

General profile image

fredrick - 27 d 19 h ago

3

They wouldn't let me post horrible. I'm in a wheelchair, I have right-sided paralysis, can only type, and need my cellphone. I'm going to email contact 6. Suggest that everyone in Milwaukee and the surrounding areas do so!They wouldn't let me post horrible. I'm in a wheelchair, I have right-sided paralysis, can only type, and need my cellphone. I'm going to email contact 6. Suggest that everyone in Milwaukee and the surrounding areas do so!

General profile image

sehun - 27 d 19 h ago

4

Would the class action include TV horror stories as well?.,.

General profile image

sara - 27 d 19 h ago

5

just placed a response about my washing machine and my email was cut off: It is (hidden). Thanks././.

Other Reviews & Comments

Fox News Network, LLC
Asylum The liberal Judges (Obama appointed San Francisco Judge thi ... 

Autozone
Rod I was in Manor Texas recently for a basketball game, as I a ... 

Circle K Stores Inc
Veteran1946 I'm a disabled Vietnam Veteran. Yesterday, November 19, 201 ... 

Rent a Center
Anonymous I just spent 20 minutes telling my story and realize after  ... 

Amazon
Mary I've been Amazon customer 13 years and until you started yo ... 

Disney
STEVE why cant people get paid here in NM for there work on being ... 

General Motors
Fidel Enrique Molina Good morning to who ever reads this ! My name is Fidel Moli ... 

Best Buy
James Brown Seriously? Shut up with the race card bull. Its so over use ... 

LA-Z-Boy
Mike I had a Lazy Boy for 14 years and loved it, When we moved w ... 

ADT Security Services, Inc
Carol Ainthappy They did this same thing to me. I am losing my home and ask ... 

Lowe's
Mr. ATTN: Lowes Executive Branch Mssrs. Drelling:

Chrysler Group LLC
jan of newark ohio I have a 2010 dodge journey, same story on the gas tank, ou ... 

ESPN, Inc.
Boogeyman when are they going to get rid of the spam and bots from th ... 

Denny's
Rose The Denny's is gastonia Nc sux!! I was siting there for 45  ... 

Staples
Lucretia I visited the staples store at 1250 H in DC on Oct 31st I w ... 

Wayne Farms
Delois I have worked at Wayne Farms Processing Plant for 6 months  ... 

Burger King Worldwide Inc
Kingkong9 On Sr 6 in Jasper fla. Do anybody know the name of the shor ... 

Petsmart, Inc.
Anonymous Angel James you're a coward and gutless. You allowed store  ... 

Petsmart
NJ against bullying in the workplace Seeing millions of complaints on numerous websites I wonder ... 

Dollar General
Anonymous I am a frequent customer of Dollar General, particularly st ... 

Panera Bread
SANDRA why do I need to call the store twice in two days to get tw ... 

Safeway, Inc.
JM I normally don't do this but I feel I have to. We have a wo ... 

Cheddars
Marcellus Morrow (Server) Jonesboro,Ar On Nov 19, day starting @ Monday I myself and & Matt ha ... 

Petco
HelpAllTheAnimals If you think the bettas are the worst about PetCo, you're w ... 

Sears Roebuck & Co
craig buhler I sympathize. The tech has been here twice, ordered the par ... 

MetroPCS Communications, Inc.
Jorge Perez MetroPCS but T-Mobile is a rip off . I signing up with you  ... 

Ace Hardware
Confused Ace is indeed the place. It has a great reputation in Silve ... 

Barnes & Noble
Joann Barron I am a member card holder and have not recieved barnes nobl ... 

Taco Bell Corp.
CJ Gibson The Taco Bell store in Woodland Park CO......is the SUCKIES ... 

7-Eleven, Inc.
Sarah I have some issues I can't get resolved, after speaking to  ... 

J. C. Penney Corporation, Inc.
e dippold I spemnt 1/2 hour trying to order an Eagles football jersey ... 

The Directv Group, Inc.
Jhart2068 Add me to that lawsuit!

Netflix
maa tara creation/ Piu mukherjee want to contact mrktng head

Food Network
Susan Lorraine on the holiday baking championship never has anyth ... 

Vivint
Chasitymoorman@yahoo.com I was charged for an additional month even after they had m ... 

Outback Steakhouse
Carl Ray We go to the Outback in Lebanon TN on a monthly basis. The  ... 

Jo-Ann Stores, Inc.
Anonymous I just watched a really nice cashier get berated by a nasty ... 

Costco
Carlene I'm writing in regards to my experience on Friday at the Ma ... 

Victoria's Secret Stores, Inc.
Meghan I was mistreated in the Victoria's Secret/ Pink store at th ... 

Fandango Inc.
Megan Cox I had to rudest customer service agent and they are not hel ... 

AT&T
Kenny Pirkle After 33 years straight, I'm getting the hell away from the ... 

Nordstrom, Inc.
Ashley Hi I work at the Nordstrom rack in Indianapolis Indiana our ... 

Spirit Airlines
william jenkins Well I am very excited to see that I am not the only one wh ... 

Sears Holdings Corporation
Sears Customer I have been purchasing Craftsman Bolton attachments for a f ... 

Forever 21
Terry Dulles Town Center in Virginia has the worse manager. I had ... 

Domino's Pizza, Inc.
Barry W. Taylor My Name is Barry W. Taylor, I am the Park Manager of two Mo ... 

Ford Motor Company
Manuel Sims Good day,

Walgreens
Angry family Wall greens treats their employees that have children terri ... 

Enterprise Holdings, Inc.
Manuel We give out loans at a very low interest rate of two percen ... 

T-Mobile USA, Inc.
Marie I am terribly disappointed in tmobile. I went to one of the ...