Information, reviews and public commentary for US companies

 

Lg Electronics USA

Rating
0.510483
Web
www.lgservice.com
Address
201 James Record Rd SW
Huntsville, AL
35824-1513
County
Madison
Contact
S M Kim
Role
President
Phone
(256) 772-8860
Fax
(256) 772-0628
Annual Sales Est
$224,000,000
Employees
320
SIC Code
3589
General profile image

Blanca Ramirez - 7 h 42 m ago

0

My LG refrigerator was bought on October 2015, shortly after the war entry expired the frig broke down. A repair person charge $400. For the repair, on March, 2020, the same situation. A refrigeration expert was called, he said that the LG brand was very bad and the appliance, that cost well over $2,000. Could not be repaired. This is really pathetic, I understood that you products were very good. I will not sit here,will publish all I can. And let people know. Reach me at (hidden), if you dare.

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Anonymous - 11 d 44 m ago

I have been unable to use my oven since January 23, 2020. The knob to turn the oven on and off, broke off. I reported it to LG customer service and provided the model number, etc. The first issue was the assigned repairman, failed to show for his appt. He said he never received the order from LG. He finally arrived 2/14/20 only to take down the same numbers

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

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Anonymous - 9 d 12 h ago

Never get an LG phone of any kind they're nothing but pieces of s*** you go to use your speak to text with messages and doesn't work but it worked on mine your Wi-Fi comes on on its own please speak to text shuts off on its own while you're talking to it so you guys need to give me a brand new phone that is not an LG Rebel 4 for my boiler is calling teachers I am f****** done would yo. . . .

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Anonymous - 8 d ago

I will never purchase an LG Appliance again! Paid over $6k for a washer and dryer that has been sitting in my garage for almost a month because the pedestal washer has been damaged both times they tried to deliver. Today they delivered what was supposed to be the replacement and it was more damaged than the 1st. I called them and told them to come and pick up the units and give me a full refund. I will purchase a Samsung unit. They have absolutely no customer service standards!!! Never ev. . . . ..

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Anonymous - 7 d 21 h ago

I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it toji haan numbe rto bandh haok AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phoneone mem for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2,

. . ,., ., - -- -. .. . . . - - - - - - --. ., ., ., ., ., . , - = -=-=d

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Anonymous - 6 d 10 h ago

I bought a stove and had a problem this had been going on since February with no response I haven't had an oven so I am very upset and will never buy another LG product this stove a na an needs to be replaced the repairmen said it wasn't made correct we lost our home in the camp fire don't want to loose another (hidden)

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Anonymous - 1 d 20 h ago

I purchased an HP Pavilion x360 lap top approximately a year ago to include the extended warranty at the Best Buy on Iron Point in Folsom,Ca. The lap top hard drive is now dead and the lap top is not responding. who is in law enforcement and works from home from time to time, both due to COVID19. Both require a workable lap top, which after a year later I would think that I could still rely on the aforementioned lap top to still work.

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LG USA is an insult to the Korean brand!! - 2 d 10 h ago

0

Zakaria Ayouby

(hidden)

Early last year I made the decision to renew all of my appliances. To minimize my "exposure" I bought half LG and the other half SAMSUNG.

I had "suspicion" of an issue with my Samsung washer. TWO Samsung representatives showed up, replaced the whole board to avoid any underlining issues to come about.

A couple of months later my LG stove started issuing an F9 error. After half dozen calls to the pseudo customer service and two months later, a guy from this shady service company showed up, told me that the whole board was fired and said he will come back with the new part. Fast forward, a full year later, I still haven't EVER used the oven of what was a brand new $1,100 stove. Since the confinement and the need for cooking at home, I tried to replace the board myself : the part is discontinued.

Called LG AGAIN, the agent couldn't do anything for me AGAIN, transferred me to the "executive " office who hang up on me AGAIN. For those who are unaware, "transfer" to the "executive office" is a simple call transfer from India to the US where our locals are simply insulting the efficiency and rigor of the Korean brand!

NEVER, NEVER again.

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DiAnne Clark - 6 d 10 h ago

1

My name is DiAnne Clark

I bought a stove and had a problem this had been going on since February with no response I haven't had an oven so I am very upset and will never buy another LG product this stove needs to be replaced the repairmen said it wasn't made correct we lost our home in the camp fire don't want to loose another (hidden)

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Mary Lynn Torchia - 7 d 15 h ago

4 years ag I purchases a stove, dishwasher, a refrigerator and a microwave. Since then ai have had to have the refrigerator replaced because the repairman could not fix it. The replacement had be fixed 2 years ago. Now it has to be repaired again. I am now waiting for a replacement part that has not come in yet. I have no refrigerator during this virus pandemic. I have 6 ice chests sitting all over my dining room and have lost at least &300 worth of. Food. The dishwasher had to be repaired because a fuse inside the washer blew. My repairman has to order a part. He also I was lucky that it did not catch on fire. I will never ever buy another LG product again.

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Stay away from LG! - 8 d 9 h ago

I will never purchase an LG Appliance again! Paid over $6k for a washer and dryer that has been sitting in my garage for almost a month because the pedestal washer has been damaged both times they tried to deliver. Today they delivered what was supposed to be the replacement and it was more damaged than the 1st. I called them and told them to come and pick up the units and give me a full refund. I will purchase a Samsung unit. They have absolutely no customer service standards!!! Never ever again

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Green420monster81@gmail.com - 9 d 17 h ago

0

Never get an LG phone of any kind they're nothing but pieces of s*** you go to use your speak to text with messages and doesn't work but it worked on mine your Wi-Fi comes on on its own please speak to text shuts off on its own while you're talking to it so you guys need to give me a brand new phone that is not an LG Rebel 4 for my boiler is calling teachers I am f****** done would you cock suckers

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Anonymous - 11 d 44 m ago

I have been unable to use my oven since January 23, 2020. The knob to turn the oven on and off, broke off. I reported it to LG customer service and provided the model number, etc. The first issue was the assigned repairman, failed to show for his appt. He said he never received the order from LG. He finally arrived 2/14/20 only to take down the same numbers

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Lg Electronics''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

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Anonymous - 37 d 19 h ago

(SPAM)

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Anonymous - 29 d 27 m ago

I have been unable to use my oven since January 23, 2020. The knob to turn the oven on and off, broke off. I reported it to LG customer service and provided the model number, etc. The first issue was the assigned repairman, failed to show for his appt. He said he never received the order from LG. He finally arrived 2/14/20 only to take down the same numbers I had originally given Customer Service, he said he would order the part and be back. It is now 3/11/20 and I have not heard from him. I have emailed and called without response. I called CS at LG again. They said they would assign another repairman. They assigned someone 5 hours away. Needless to say, they turned down the job. I live in the western part of Md, and they assign someone in Delaware. I swear they don't own a map. I called CS again. Again, I wait endlessly, on hold. Again, it will be assigned. Again, nothing.. . . . .

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Anonymous - 15 d 34 s ago

Tomorrow is our sixth appointment since last year though their record only has three listed. Our claim keeps getting closed but we haven't been able to use our dishwasher since November. The representative I spoke with today was extremely rude. 90% of our appliances are LG and we don't deserve this treatment. It's unacceptable.,.,

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Luckey - 15 d 12 h ago

0

Tomorrow is our sixth appointment since last year though their record only has three listed. Our claim keeps getting closed but we haven't been able to use our dishwasher since November. The representative I spoke with today was extremely rude. 90% of our appliances are LG and we don't deserve this treatment. It's unacceptable.

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V K Mills - 29 d 5 h ago

0

I have been unable to use my oven since January 23, 2020. The knob to turn the oven on and off, broke off. I reported it to LG customer service and provided the model number, etc. The first issue was the assigned repairman, failed to show for his appt. He said he never received the order from LG. He finally arrived 2/14/20 only to take down the same numbers I had originally given Customer Service, he said he would order the part and be back. It is now 3/11/20 and I have not heard from him. I have emailed and called without response. I called CS at LG again. They said they would assign another repairman. They assigned someone 5 hours away. Needless to say, they turned down the job. I live in the western part of Md, and they assign someone in Delaware. I swear they don't own a map. I called CS again. Again, I wait endlessly, on hold. Again, it will be assigned. Again, nothing.

I love my range, but will never deal with LG again.

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Anonymous - 50 d 18 h ago

(SPAM)

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Anonymous - 43 d 19 h ago

LG called to confirm the repair had been completed to my satisfaction No because it was not done. They agreed to send someone out this morning between 8AM and Noon. No one shows. I text the technician, he knows nothing about the appointment that LG picked the date and time for. He suggest I call LG to contact him and he can be there this afternoon. 20 minutes of phone mail hell and I speak to someone at LG who cannot call the technician but will escalate and call me back within 15 minutes. Still waiting. I would be laughing if it was not my 6th repair appointment. LG makes good TVs I suggest you stop selling appliances and concentrate on that. I would also recommend remedial Customer Service training for your staff. If one of my clients had been jerked around like I have I would be ashamed.

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Anonymous - 38 d 11 h ago

Purchased a 65" LG 4K TV. Pulled box off the top and there was a ding on the bottom plastic of the tv and the screen cracked around it. TV was shipped upright and was still in the packaging when inspection showed the crack. Contacted LG and sent pictures and got the standard warranty on cracked screen. Nothing can be done. I have 0 minutes on a new tv that I will never watch and LG just wipes their hands when I did everything possible to transport the TV according to Best Buy's instructions. I reminded them that I just purchased a $5000 LG kitchen suite for the remodeled house. And I was prepared to buy an LG washer and dryer but that purchase will be reevaluated after this treatment. Very disappointed in this en. . . . .

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Tom Denmeade - 38 d 12 h ago

0

Purchased a 65" LG 4K TV. Pulled box off the top and there was a ding on the bottom plastic of the tv and the screen cracked around it. TV was shipped upright and was still in the packaging when inspection showed the crack. Contacted LG and sent pictures and got the standard warranty on cracked screen. Nothing can be done. I have 0 minutes on a new tv that I will never watch and LG just wipes their hands when I did everything possible to transport the TV according to Best Buy's instructions. I reminded them that I just purchased a $5000 LG kitchen suite for the remodeled house. And I was prepared to buy an LG washer and dryer but that purchase will be reevaluated after this treatment. Very disappointed in this entire process.

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Anonymous - 50 d 18 h ago

(SPAM)

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Anonymous - 59 d 12 h ago

(SPAM)

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Anonymous - 55 d 19 h ago

What a nightmare!!! 6 Repairs, 2 Missed appointments, 1 last minute cancellation of a repair. The sent another part. I contacted the technician. No response. LG called to confirm the repair had been completed to my satisfaction No because it was not done. They agreed to send someone out this morning between 8AM and Noon. No one shows. I text the technician, he knows nothing about the appointment that LG picked the date and time for. He suggest I call LG to contact him and he can be there this afternoon. 20 minutes of phone mail hell and I speak to someone at LG who cannot call the technician but will escalate and call me back within 15 minutes. Still waiting. I would be laughing if it was not my 6th repair appointment. LG makes good TVs I suggest you stop selling appliances and concentrate on that. I would also recommend remedial Customer Service training for your staff. If one of my clients had been jerked around like I have I would be ashamed.

////

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Nazim Dalle - 52 d 20 h ago

I have a problem with my bill. Been trying to resolve this problem for months. Representatives are rude ignorant hang up on me after hours on hold! Giving me the run around. Yesterday 1 representative told me I owe $104.00 then I demand to speak to Mgr. she say's I own $74.00 even the Mgr. was less then helpful arrogant rude. I have bank statements Credit card statements proving I made payments.

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