Information, reviews and public commentary for US companies

 

Lg Electronics USA

Rating
0.504476
Web
www.lgservice.com
Address
201 James Record Rd SW
Huntsville, AL
35824-1513
County
Madison
Contact
S M Kim
Role
President
Phone
(256) 772-8860
Fax
(256) 772-0628
Annual Sales Est
$224,000,000
Employees
320
SIC Code
3589
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My LG refrigerator was bought on October 2015, shortly after the war entry expired the frig broke down. A repair person charge $400. For the repair, on March, 2020, the same situation. A refrigeration expert was called, he said that the LG brand was very bad and the appliance, that cost well over $2,000. Could not be repaired. This is really pathetic, I understood that you products were very good. I will not sit here,will publish all I can. ..... Lg Electronics^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Lg Electronics^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Lg Electronics^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Lg Electronics^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 70 d 6 h ago

My LG refrigerator was bought on October 2015, shortly after the war entry expired the frig broke down. A repair person charge $400. For the repair, on March, 2020, the same situation. A refrigeration expert was called, he said that the LG brand was very bad and the appliance, that cost well over $2,000. Could not be repaired. This is really pathetic, I understood that you products were very good. I will not sit here,will publish all I can. .....

... ., ., ., ., ., .,

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Anonymous - 62 d 6 h ago

the staff was so completely rude that you never want to return? That's how it is visiting Staten Island target locations, yes multiple locations. It's amazing how multiple people in each location can be so completely rude to customers. And not just regular staff members but the managers as well. Customer service is your job, if you can't speak to people with respect., ., ., .,.,

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Anonymous - 60 d 6 h ago

mpletely incompetent and their executive team, extremely laughable to think they are capable of doing their jobs. I am to the point where I think it's time for a lawyer as at this point they have STOLEN my soundbar! I sent it in for repairs March 2020, they have lost my soundbar twice and have found it both times, they have promised a replacement due to the incompetence of the company and now they are refusing to replace it! So not only are they "losing" my soundbar they are also refusing to replace it! What is so hard about keeping your word, what is so hard about doing your damn job?! They refused my replacement but did not bother to contact us to let us know. We had to call, YET AGAIN, by the way, we have called nearly every day for the two months it has been gone. We were told, seven to ten business days, this is the longest seven to ten business days to ever exist. We are in May 2020 now, WHERE IS MY SOUNDBAR?! What is the ISSUE?!?!., ., ., . , ., ..,

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Anonymous - 55 d 20 h ago

Horrible Experience!! I have been dealing with an unrepairable LG refrigerator for almost a month during Covid-19 . I have 2 children with no where to store food. These are the most unprofessional, uncaring, non trust worthy people I have every dealt with. No one can tell me anything. Ladonna Jackson and Carlisle are representatives who were unable to assist. I have made about 20 calls to this company with no success in the warranty department or the escalation department either. I have been transferred to almost everyone who works at this company. I have at least 10, ., ., ., ., ., . .

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WTF - 53 d 48 m ago

0

Im in the same boat! Just keep getting the run around that they cant find anyone in my area, ( live between Milwaukee and Chicago). I get the same response everytime I talk to someone new, somebody will contact you within 3-5 business days...

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Burning up in the south - 43 d 16 h ago

0

Yep, and no one ever calls. Same ole shit just a different day. :(

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Anonymous - 40 d ago

I live in the same area and have been getting the same run around

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Michael - 25 d 18 h ago

0

Same bullshit w me. Im currently on hold for the millionth time and several escalations. Worthless company. None of the repair shops will even touch an LG product because they all keep breaking. And then LG won't pay them. I was also told there is a class action lawsuit going on right now for LG refrigerators. Because they don't last longer then 2 and a half years..

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anonymous - 40 d 19 h ago

I am in the same shoes. I will never buy anything LG. The company is pretty much disrespectful to their customers. They do not deserve our business.

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Disgruntled customer - 40 d ago

0

SAME SHOES after 4 calls to the Philippines we still don't have our compressor this is the worst company I have ever delt with in my life they are rude now making sounds over the phone so they can force us to hang up I WILL NEVER BUY LG AGAIN!!

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Anonymous - 40 d ago

I have been dealing with the same issue. I am thinking of contacting a attorney!

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Mp - 20 d ago

Same here. Something isnt right

All these issues. Warranty means nothing I guess. They also do not list corporate office number.

A lawsuit from all these complaints will get the attention.

Local news station ? We

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Frustrated in Va - 29 d 40 s ago

0

I feel your pain. I too have gone without a refrigerator since February 2020. I have been given the run around. La donna Jackson is no longer with the company. I was referred to Carlise Stewart. i called back today and no one from Executive Services was available to take my call. Nor was there anything in the system in regards to refunding me my money. Never again will I buy an LG. Unfortunately, i have a washer and dryer by them as well..smdh!

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Erin in VA - 21 d ago

0

Same here! Fridge died in February. Declared dead by their LG technician in April. Submitted my original invoice for reimbursement purposes (4yr old fridge still under warranty). Now it's the run around game. I reported all this to the BBB to no avail.

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Beth - 17 d 19 h ago

0

Check this out:

https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits

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Beth - 17 d 19 h ago

0

I guess it's happening everywhere:

https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits

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Anonymous - 23 d 20 h ago

0

I am dealing with a broken LG fridge too that is 2 1/2 years old. Was able to get A&E out here to find it is the compressor. I have been calling for 2 weeks but at least 4 1/2 hours worth of calls. They cannot find anyone to repair in the South Carolina either! Their customer service is horrible and they tell me that I cannot talk to a supervisor or manager. So frustrating and we have a LG dishwasher too......

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Beth - 17 d 19 h ago

0

https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits

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Beth - 17 d 19 h ago

0

Same here! No one should ever buy an LG refrigerator.

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Anonymous - 48 d 20 h ago

d of the VIZEO that we never had a problem with... Until... Our house burned down. Bad decision on my part! I have spent countless hours on the phone, E-Mailing, and speaking with supervisors that never get back with me, its a big joke! Don't waste your time or money dealing with these people, I can tell you... They just don't care about you or whatever broke ass junk you purch.,. ,. ,. ,. , ., .,

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Anonymous - 48 d 6 h ago

rtified repairman where we live. However, they eventually found someone who was not an authorized service repairman to come to our home on May 9, 2020 only to tell us that LG sent him the wrong part. Although he wasn't able to fix our tv he still managed to leave his greasy handprints on our tv and offered to fix things around our house instead. I reported him to LG and requested that we are given a replacement since there are no other tv repairmen in our area. We were told the warranty will not allow it. LG canceled my service request on May 22, 2020 (without my authorization), and started another service request on May 26, 2020 (again without my authorization). I wasn't given any reason why my original service request was canceled. I can't sp., ., ., ., . , .,.,.,.,.,.,..

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Rachelle Smith - 31 d 7 s ago

0

Our exact situation. Two different repair companies and can't get the right part. Going on 4 months now with now washer. This is beyond negligent. Called Lowe's, where we bought the washer, and they said LG does every customer this way that they deal with. We will NEVER purchase LG again. Our refrigerator, washer and dryer are all LG. The worst products ever. Do NOT purchase LG. I don't want anyone to go through what we have had to endure.

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Anonymous - 48 d ago

v.m mobile stores do not qualify. So finally one of service reps validated my receipt and processed my request. They received in their warehouse yesterday and would not complete the order due to the initial screenshot. These people will never receive another dime from me. 15 year customer and they make up the rules as they go along. No where on their website does it state that you must buy ., ., ., . ,. ,

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Anonymous - 46 d 6 h ago

Great care for customer issues, call in a repair under warranty, you get a contractor.

The refrigerator is in our hom.,. ,. ,. ,., .,

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Anonymous - 40 d 6 h ago

ny Appliance Repair need to have two technician to replace the compressor and LG only pay one technician. We as a customer has to pay for the other technician. Unprofessional. Lack of customer service.

The LG Executive Services team is a joke. Rude and does not care for customer service. They are good in playing with words.

It is bad company. Knowing this, I will stay with GE

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Anonymous - 39 d 6 h ago

have STOLEN my soundbar! I sent it in for repairs March 2020, they have lost my soundbar twice and have found it both times, they have promised a replacement due to the incompetence of the company and now they are refusing to replace it! So not only are they "losing" my soundbar they are also refusing to replace it! What is so hard about keeping your word, what is so hard about doing your damn job?! They refused my replacement but did not bother to contact us to let us know. We had to call, YET AGAIN, by the way, we have called nearly every day for the two months it has been gone. We were told, seven to ten business days, this is the longest seven to ten business days to ever exist. We are in May 2020 now, WHERE IS MY SOUNDBAR?! What is the ISSUE?!?!., ., ., .

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