Information, reviews and public commentary for US companies

 

Lg Electronics USA

Rating
0.217456
Web
www.lgservice.com
Address
201 James Record Rd SW
Huntsville, AL
35824-1513
County
Madison
Contact
S M Kim
Role
President
Phone
(256) 772-8860
Fax
(256) 772-0628
Annual Sales Est
$224,000,000
Employees
320
SIC Code
3589
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LG IS A ROTTEN COMPANY-DON'T BUY FROM THEM - 7 d 17 h ago

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THIS IS THE WORST CUSTOMER SERVICE IN THE WORLD!!!! YOU CAN'T EVEN BEGIN TO UNDERSTAND HOW BAD IT IS!!! DO NOT BUY ANY OF THEIR PRODUCTS ESPECIALLY THEIR APPLIANCES! I have had to make over 200+ phone calls AND MY LG CONVECTION OVEN IS STILL NOT FIXED. THEY HAVE AN "EXECUTIVE SERVICE TEAM" (A JOKE) THAT DOES NOTHING! SO HERE IS OUR PROBLEM: THE GAS BURNER KNOBS IF EVEN SLIGHTLY TOUCHED TURN ON. MEANING THE GAS WILL COME ON BECAUSE THERE IS NO PUSH/ON CATCH VALVE. A DANGEROUS ISSUE. YOU WOULD THINK THAT LG WOULD HAVE HAD A REPAIRMAN OUT HERE IMMEDIATELY! BUT NO, NOT LG. INSTEAD I HAVE HAD TO REPEATEDLY CALL TO TRY AND GET AN APPOINTMENT. WHY? BECAUSE THEY HAVE TRIED TO SEND OUT A COMPANY THAT DOES NOT REPAIR GAS STOVES, ANOTHER COMPANY DOESN'T EVEN COME TO OUR AREA, OH, AND THEY NEVER GIVE A CUSTOMER A MORNING APPOINTMENT! BUT YOU CAN SCHEDULE AN ALL DAY APPOINTMENT WHERE YOU MUST WAIT AT HOME ALL DAY FOR THEM TO COME OR YOU CAN GET A 12PM-5PM APPOINTMENT!!!!!! AFTER I POST THIS, I WILL BE CALLING THE BBB. HOPEFULLY, ALL THE BAD COMPLAINTS I HAVE JUST SEEN BELOW, ALSO HAVE OR WILL CALL THE BBB SO THAT SOMEONE CAN STEP IN. THIS IS BLATANT ABUSE & PERHAPS LG PRODUCTS SHOULDN'T BE SOLD IN THIS COUNTRY!

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Sophie - 7 d 15 h ago

I feel your pain. But I must earn you, the BBB does nothing of value to protect customers. Here's what actually happens; The BBB contacts the company you complain about. The company makes up some excuse as to why you're complaining. The BBB accepts that mafe up excuse as truth and relays that excuse to you and informs you the complaint is resolved and the company keeps its A+ rating. The current BBB works for companies, not consumers as it once did.

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Anonymous - 6 d 17 h ago

I contacted my state attorney general, BBB, the CEO of LG and a host of websites for complaints. I figured if they are not gonna help me that I can take an hour to get the word out about how awful their company handles problems. After calling for repair, the parts were back ordered 3 weeks! We all should get and file a class action lawsuit.

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JayKay - 2 d 11 h ago

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i am too awaiting for parts...about 3 weeks to get a compressor...like going to a tire place and being told they were out of tires.

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FRED - 2 d 10 h ago

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FRED, AT THIS POINT I HAVE EXPERIENCED THE SAME LEVEL OF POOR OR NONE SERVICE REPAIR. NO REPAIR SERVICE THAT WILL COME TO MY HOME TO SERVICE MY LG PRODUCT. NO CORPORATE OFFICIAL WILL TAKE MY CONCERN OR HELP ME WITH MY POOR PERFORMING REFRIGERATOR APPLIANCE. THIS GRAY BOX SITS IN MY KITCHEN UNUSABLE. I AM ASKING MYSELF WHY I AM STILL KEEPING THIS TERRIBLE PRODUCT IN MY HOME UNABLE TO STORE OR COOL FOOD. MY NEXT STEP WILL BE TO REMOVE THIS BROKEN APPLIANCE AND DELIVER IT TO THE FRONT OF LG CORPORATE OFFICES IN ENGLEWOOD, NEW JERSEY AS A TROPHY OF THEIR DECEPTION. THEIR JUNK SHOULD NOT ADORN OUR HOMES. LG GOT MY MONEY, BUT I DO NOT HAVE TO ENDURE THEIR DECEIT AND FAILURE.

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Anon - 1 d 15 h ago

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Count me in please

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Frustrated - 8 h ago

I like the idea a class action suit. One month refrigerator does not work. Service was in 3 times. And always late. Once it took him 9 hrs to come and still did not fix it

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JayKay - 2 d 13 h ago

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The BBB is not the way to go....useless non government organization. Call Consumer Affairs in your county...they should jump on especially if its dealing with gas (natural or propane).

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rudensio - 2 d 10 h ago

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I am also having an issue with them since 6 months. Very Very bad customer service !!!!!

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Alex Hannah - 11 h 35 m ago

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Asked to talk to the president S M Kim and was informed that he did not take calls from consumers, that he was too busy to talk to us lowly customers. Perhaps He should read the reviews here I have never seen such damning reviews. This indicates a huge problem with the company. The fish always rots from the head down.

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Lisa Carpenter - 1 d 8 h ago

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Need to know how to get a NEW dryer worked on. Keeping getting run around saying they will be at my house at said time and date and when time and date comes around still NO service. Brought dryer new and didn't work from the start been waiting 6 days on repairmen NOTHING NEED HELP

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Bobbie Dewrell - 8 d 15 h ago

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Garry Dewrell Bobbie Dewrell 3773 LeBlanc Drive Theodore, AL. 36582 (hidden) LG Refrigerator Stainless French Door LMXS30776 August 1, 2017 To Whom it may concern: We purchased this top of the line refrigerator from Home Depot 11/11/15 and it was delivered to our new home on April 18, 2016. To our dismay it stopped cooling July3, 2017. We called the company and they told us to call a technician . they gave us three numbers. We did call one of their techs and he told us it was the compressor and coil evaporator. The parts were covered by the company ($200) but the labor would be $700. What a shock! Now the worst part is that the parts were back ordered for 3 weeks. Why? Because they were having massive problems with this refrigerator. Complaints all over the internet. We called Home Depot and asked them if they would help us resolve the problem of waiting and find out why LG was still selling this refrigerator. Oh, no, it was not their product and they were not responsible. We called LG and they told us they were not going to do anything at all. Really, they said we are not going to to anything. Have a good day! When we finally received the parts and the tech arrived 3 weeks later to fix the Refrigerator he found inside the box with the new parts instructions with a diagram showing how to fix the problem and exactly where it was leaking !!!! WHAT??? This proves that they are having massive recalls or problems with these specific parts. We feel that LG should be responsible for Parts and Labor We are seeking retribution for our expenses to repair this refrigerator. $700 LG should be made to take this appliance off the market. We paid $2700.00 on sale for this refrigerator at Home Depot, 851 Montlimar, Mobile, AL. 36609. Home Depot is aware of this problem. The ice maker has never functioned properly either...it jams up and will not dispense ice Bobbie Dewrell Garry Dewrell

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Mark J - 7 d 10 h ago

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I have the same issue with my LG French door frig and have made about 25 calls and over 15hrs on this. LG is not doing anything to help me.

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JayKay - 2 d 13 h ago

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Same problem here $3000 fridge LMXC23746 failed after 18 months...parts back-ordered...failed 8/4 promise date 8/25.....really? Whats the issue here...like a compressor is a known central component. Wonder if the CEO would like to exist out of a 3 cubic for fridge in garage. We are over 70 years old, wife just got out of emergency eye surgery...and we have had to deal with nonsense....18 months? Back-ordered til 8/25? What a disgrace.....

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Al - 1 d 9 h ago

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We bought one the same size. It only needs an adjustment on the "door in door". It takes too much pressure to close. I bought a push scale and measured the pressure until it snapped closed. Then I did the same thing with 2 others, one at sears and one at conns. The pressure required to close the door on those was about half as much. They have been here 3 times, all he does is stand there and scratch his head. Then calls lg service and they just say that's good enough. The last message from a guy named david was that I should have checked that before I bought it. About half of the time the door does not catch and we discover it standing open about an inch. SO MUCH FOR LG. We bought four major appliances at last November - thousands of dollars. Never agsin.

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rudensio - 2 d 10 h ago

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I'am having an issue on a LG tv 50UH5530.AUSQ; repaired 4 times but they still don't want to change it. The customer service manager that I had on the phone was very disrespectful and told he was not going to change it whatever I would say or do. So I will say to all my relatives to never buy a LG product (which are good) because the customer service is very very bad.

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Lars J - 2 d 12 h ago

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Just got off the phone with a member of the Executive Service team. Like so many times before, I heard that the same old song and dance from them just a different name behind the voice. "Your machine is still repairable so we cannot buy the machine back or replace it".

My wife and I purchased a black stainless steel LG refrigerator with French door in February 2016 and did not put into our remodeled kitchen until April 2016. Started having problems with compressor in January of 2017- called multiple times and had 5 service calls - still can not fix it right.

One thing I have learned is that I JUST NEED TO BUY PRODUCTS MADE IN AMERICA.

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Chris - 2 d 12 h ago

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At least you got service scheduled. After more than a month, three different repair tickets, numerous calls and emails I just heard from LG that there are NO repair facilities in my area willing to take my repair call. So how do I get my refrigerator fixed? They say call an Exec. Supervisor but they are not available.

If you buy LG know there is NO warranty. They have no techs to do the warranty work.

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Pamela - 6 d 15 h ago

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L.G. doesn't care about the customers who work days sometimes months or years to purchase their products. 40 days ago I bought an LG Phoenix 3 phone from an AT&T store. The phone quits charging, just up and quits no damage from my end and no apparent reason. Had a devil of a time getting AT& T to replace the phone but they would not replace the battery (even though the battery is part of the charging system which there is no dispute was defective). At this point the battery will not charge to more than 50% no matter how long its on the charger and then drains to 2% within an hour. I asked LG if they would replace the battery and I was told only way they would consider replace the battery would be for me to mail it in their tech would look at it and decide if the battery was truly a factory defect. I explained that probably the defective phone's charging system had caused damage to the battery. No go they must have a tech look at it first (shipping on me) before they would consider it. So needing my phone I said ok I can see that LG has no interest in standing behind the product or making the customer happy and they only want the money. I told them I would pay for a battery just tell me what it costs. Oh no they cannot do that because they don't have the battery for the product that they make WTF do they think we are all stupid or what.

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RedIron - 4 d 13 h ago

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They SUCK!!

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john j coffey - 6 d 23 m ago

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LG has some of the worst phones on the market.

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RedIron - 4 d 13 h ago

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TEY ARE THE WORST. NON SPEAKING ENGLISH FOREIGNERS

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Fred - 4 d 14 h ago

I CAN NOW JOIN THE LIST OF VICTEMS DISPLAYED BELOW AT LENGTH WHO HAVE BEEN DECEIVED AND ABUSED BY LG ELECTRONICS USA. 15 MONTHS AGO I PURCHASED A LFXS30726 FRENCH DOOR REFRIGATOR FROM PC RICHARDS. THIS REFRIGERATOR STOPPED PERFORMING PROPERLY 8 DAYS AGO. SINCE THAT TIME, I HAVE CONTACTED PC RICHARDS FOR SERVICE WHO DIRECTED ME TO LG SERVICE. AT THIS MOMENT I AM STILL IN A NIGHTMARE OF TELEPHONE CALLS TO LG CUSTOMER SERVICE IN PLACES UNKNOWN, HUNTSVILLE AL, NEW JERSEY SERVICE CENTERS, NEW YORK REPAIR SERVICE COMPANIES, AND NUMBERS NO LONGER IN SERVICE. I HAVE BEEN GIVEN REPAIR AUTHORIZATIONS NUMBERS AND DIRECTED TO REPAIR COMPANIES WHO WILL NOT COME TO MY AREA IN NEW YORK STATE IN THE TOWN OF NEWBURGH. THE LG SERVICE RESPONSE OPERATORS ATTEMPT TO BE HELPFUL, BUT ONLY SUGGEST THAT OTHER PEOPLE IN THE SERVICE CHAIN REQUIRE ADDITIONAL TIME TO FULFILL SERVICE REQUESTS. ALL THIS ADDITIONAL WAIT TIME DOES NOT ALLOW MY FAMILY TO SUCCESSFULLY STORE AND COOL FOOD NECESSARY FOR A COMFORTABLE AND HEALTHY LIFESTYLE. LG CORPORATE SERVICE APPEARS. TO BELIEVE AND OPERATE IN TERMS THAT A MODERN APPROACH TO LIVING, LIKE REFRIGERATING FOOD, IS NOT NECESSARY OR REQUIRED. THIS EXPERIENCE HAS DIMINISHED MY PREFERENCE FOR LG PRODUCTS NOW AND IN THE FUTURE WHEN I HAVE APPLIANCE OR ENTERTAINMENT NEEDS.

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RedIron - 4 d 13 h ago

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So correct Fred

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RedIron - 4 d 13 h ago

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LG IS THE WORST PRODUCTS IVE BOUGHT AND WILL NEVER BUY ONE AGAIN!!!!!!!! THERE COSTUMER SERVICE I THE WORST. WE ALL BUY OUR APPLIANCES IN THE USAWhy CANT WE SPEAK TO A AMERICAN. THEY SPEAK ENGLISH. I ASKED TO SPEAK TO SOME ONE IN THE US I WAS TOLD THEY DESLOVED THAT PART OF THE company. SO AMERCANS LOST JOBS AGAIN TO FOREIGNERS FUCK THEM!! Then ON HOLD 22 MIN 18 SEC. TRIED TO UNDERSTAND STAND WHAT THIS GUY WAS SAYING. FUCK THEM AND ALL LOVE TOMNUKE LG. LG PRODUCTS NEVER BUY AGAIN!!!!!!!

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