Information, reviews and public commentary for US companies

 

Lg Electronics USA

Rating
0.43071
Web
www.lgservice.com
Address
201 James Record Rd SW
Huntsville, AL
35824-1513
County
Madison
Contact
S M Kim
Role
President
Phone
(256) 772-8860
Fax
(256) 772-0628
Annual Sales Est
$224,000,000
Employees
320
SIC Code
3589
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FrankM - 10 d 5 h ago

0

According to a class action lawsuit filed in an Illinois federal court, certain LG refrigerator models contain a defect which prevent them from sufficiently cooling food and beverages. A group of plaintiffs recently filed the class action lawsuit against LG Electronics USA Inc. alleging that various LG refrigerator models contain a defect in the compressor which renders them unusable. The LG refrigerator class action lawsuit notes that the compressor in an LG refrigerator plays a vital role in the cooling of food. By compressing gaseous refrigerant to increase its pressure and temperature, the compressor helps convert the refrigerant gas into a liquid. The liquid is then passed through coils in the refrigerator where it absorbs heat from the interior of the, turning it back into a gas and restarting the process. According to LG class action, a manufacturing defect renders the compressors in certain LG refrigerator models defective. If the compressor does not work, the entire refrigeration process is disrupted, rendering the product useless, the plaintiffs allege. "All Class Refrigerators suffer from the same Compressor Defect, which invariably causes the Class Refrigerators to cease cooling and/or freezing food," the LG refrigerator class action claims. "Therefore, the Compressor Defect renders the Class Refrigerators useless and unfit for their intended purpose of cooling and freezing food." Plaintiffs claim that they were forced to pay hundreds of dollars to have the LG refrigerator defect repaired, including parts of labor costs. Additionally, they sustained financial damage from the spoiled food resulting from the alleged defect. The LG class action also claims that LG is well aware of the widespread nature of the compressor defect. Numerous consumers have left reviews on websites which detail the problem, which the plaintiffs say LG is aware of or should have been aware of. One review referenced in the LG refrigerator defect class action says "we had our [LG refrigerator] less than 6 months and compressor went out! We are an older couple and had to go without a Fridge for 25 days last August with heat being in the 90's! My Husband is a disabled Vietnam Vet and we live on his disability pay! LG sucks wish we had known what garbage there products was before we saved up to buy it!" The plaintiffs seek to represent a Class of consumers who purchased one or more of the LG refrigerator products in question. Should their primary proposed Class not be certified, they alternatively seek to represent numerous subclasses of consumers in Illinois, California, Minnesota, New Jersey, and Ohio who are protected under their respective state consumer protection laws. The LG refrigerator class action lawsuit seeks actual, general, special, treble, incidental, statutory, and consequential damages, court costs, and attorneys' fees. Plaintiffs are represented by Katrina Carroll, Kyle A. Shamberg, Bruce D. Greenberg, and Susana Cruz Hodge of Lite DePalma Greenberg LLC; and Joseph G. Sauder, Matthew D. Schelkopf, and Joseph B. Kenney of Sauder Schelkopf LLC. The LG Refrigerator Defect Class Action Lawsuit is Jackson, et al. v. LG Electronics USA Inc., Case No. 1:18-cv-06746, in the U.S. District Court for the Northern District of Illinois.

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DebbieS - 4 d 4 h ago

How does one get entered in this class action lawsuit? LG should be held accountable for such lousy refrigerators at least. Live in Georgia.

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M Hemgen - 6 h 43 m ago

0

How do I join the class action suit as I live in Maryland with a dead compressor in my LG refrigerator.

It's been out since 12/26/2018 and told it's under manufacturer warranty. Repairman came on 01/03/19 to let me know the problem but have not been able to get parts. The service dept. says the manufacturer has the parts but they are not being shipped. Service dept. refers me to warranty dept, who refers me to service dept.....etc

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Robert - 2 d 40 m ago

0

STAY AWAY FROM LG APPLIANCES TOTAL CRAP!!!!BOUGHT A FRIDGE AND A STOVE CONVECTION FAN WENT OUT BEFORE WARRANTY ENDED THEY HEM HAWED FOR ABOUT 2WEEKS SO WARRANTY DATE PASSES AND REFUSED TO FIX EVEN THOUGH I HAD ALL DATES AND PAPER WORK

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L.N - 2 d 6 h ago

0

Refrigerator died after 3 months , guess I was lucky the appliance company replaced it. Now just a year old my oven fan is broke, oven really never worked correctly! 350$ to fix, their products are CRAP!

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Micgael Rizzo - 3 d 23 h ago

0

Very unhappy over tv repair in my house !

Here six times and still no answers of getting my LG tv working !!!

Michael Rizzo

(hidden)

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RickF - 4 d ago

0

LG company is from south Korea and China. We need to start buying American, we pay more but last longer. They don't care much about quality made appliances. So you get garbage from garbage contries. Why is the BBB not going after these companies?? Where is our government in all this?

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Lucas Hubbard - 7 d 6 h ago

0

I purchased a LG G5 phone and it literally exploded on me and caused bodily harm and ruined my entire bedroom set by burning a huge hole in my mattress and bedding. It's impossible to get a executive on the phone to give them the opportunity to do what's right, so now I'll have to see them in court. Customer service for this company sucks big time and all they do is give false information.

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Peter A Bell - 8 d 5 h ago

0

I Will no longer be buying LG devices. They seem to drop there support services for no reason. LG can no longer be trusted as a competitor in the electronic devices department. LG no longer has any integrity. Guess I'll be buying Samsung now.getting rid of my LG TV, DVD player, telephone printer. I definitely will not take a chance on buying an LG television now. All buyers beware of LG products.

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John Rhodes - 9 d 24 h ago

0

Your customer service will not refund or replace my LMC0975ST microwave after it quit working 3 months after I purchased it.

They told me to buy a new one then they would refund for the first microwave.

This is the worst policy I ever heard of.

All I wanted is my microwave fixed and the first customer servive representative told me they would refund my purchase instead of fixing it. I threw out the bad microwave and have nothing but your supervisor customer representative claim policy is to purchase a new microwave then get a refund.All I want is LG to send me a replacement.

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Fran M - 10 d 5 h ago

0

Your customer service is awful. My fridge has not worked in 5 weeks. You keep sending incompetent people to fix my fridge. My compressor has been replaced twice and the mother board twice in 3 years. My mom had a fridge for 25 years. Your quality is terrible

Your refrigerator is not fit for purpose. Your refrigerators do not last. This is not about interfering with the 3rd party warranty it's about your lousy product that I to rely on the third party warranty because your product is inferior. The fact that I've had over 10 plus service calls in 3 years on your refrigerator reflects how bad your product is. It's not the 3rd party warranty that stands up your product it's your lousy no good product that make me rely on their lousy service. You should be ashamed of putting out such a lousy product. Their is a class action suit on your crappy fridge. So it's a poor reflection on your terrible product

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Sandra - 12 d ago

0

Same problem as everyone one else. My refrigerator hasn't been working since November 17, 2018. Lg has sent a technician 5 times to repair it. Cooling problem. They have e changed the compressor, the evaporator and fixed leaks also. I'm also in for a class action lawsuit

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Brandi Tallent - 11 d ago

0

I am as well!

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Matt Miller - 13 d 5 h ago

0

My name is Matt Miller - I have an LG 65 inch TV that I purchased around 3 years ago from Best Buy. I had never had an LG TV or very many LG products, I ended up picking the TV due to the fact LG makes the panels for Sony as well and the LG had offered more features at a lower price. The performance of the TV from a picture quality has been ok, it's not been as satisfying as Sony TV's or Samsung TV's I've had or have, even TLC TV's I have outperform. If that was the only thing I was disappointed in would be what it is. Very early on the TV developed what looks like a burn in effect that isn't supposed to happen. When I contact LG they basically told me the warranty was expired and offered no help at all except to send a tech out at my cost to try and fix. Upon researching, you can try to run various patterns / visual programs which I have via a blue ray and streaming, nothing has fixed it. Beyond that, there isn't a way to fix the issue unless you want to replace the panel. At the time I bought this TV - it was the top of the line TV in the LG line. The Burn In get worse with time and more noticeable. I can't believe how unwilling LG is willing to help. I've had issues with Sony products, specifically a rear projector LCD TV - they went above and beyond even after the warranty expired - they delivered a new TV of my choice at an extr3emely discounted rate or offered repair for free, I chose the new TV and they also let me keep the existing TV if I wanted. That is service and a company that stands behind their products. LG's customer service has been terrible, the product has been very underwhelming. I get more angry every time I watch TV and see the burn in getting worse. I will avoid all LG products and try to avoid products that use their products as well. I can't believe a company would be so cavalier with their customers. They should stick to making parts for other companies who actually know how to make a product, build a brand and provide a satisfying customer experience. I've read a lot of reviews on all sorts of LG products with very similar comments - their new OLED TV's have the same burn in problem with tons of unhappy customers with no resolution or help from LG.

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Gail Kennedy - 29 d ago

0

My name is Gail Kennedy. On 9/11/18 I purchased (through Home Depot.com) an LG refrigerator. We paid $2127.89 in full on 9/11/18. Our delivery date given was 12/1/18 - which we were willing to wait for because we really loved this appliance. Two days before 12/1 - I went on HomeDepot.com only to find out that the delivery date was pushed back to 12/26/18. Today (12/20) I received a voicemail stating that my delivery was pushed back to 2/15/19. My husband and I have called LG several times with even more frustrating consequences. Tonight, my husband called again to speak to a manager only to be on the phone for over an hour and be placed on and off hold. This company has had my money since 9/11 - I still don't have my appliance. At this point, we are going to go to the BBB, our local news station and any and all social media outlets because it is obvious to us that this company does not have any ethics or morals. I just want my fridge. How pathetic.

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Penina Faith - 28 d 3 h ago

0

I also have a nightmare LG service story and am looking at a class action lawsuit against LG. I would like to know how many would be interested in such an action. LG is clearly irresponsible and sets up impossible situations to get their products repaired. The design of their refrigerators causes them to have a whole door needing to be replaced for a broken wire (a manufacturers defect BTW) that they will not cover in a 3 year old unit.

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Raj - 18 d ago

0

Hi

I am interested to action lawsuit against LG. I purchase refrigerator in Mar 2016 and Nov 11,2018 is broke, it is not cooling whole unit. I called them and they sent one time LG TECH and he cannot fixed it, I have same problem, So i am with you if you want to lawsuit against LG.

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Tracie - 14 d ago

0

I purchased my fridge in March 2017 it went November 2018. Sent one tech out still not fixed and it's Janurary 4,2019 2 months still nonfridfe that I paid 2300$ for.

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Terry P - 15 d 4 h ago

1

We have purchased many LG appliances in the pass this is the first time we have had a problem. We called and made appointment, received a call from the tech in the two hour window as promised, he came at the right time. First thing he said was what were we using to clean the glass top with, (crazy question, before even asking the problem as if the problem was ours), ( warranty), He stated parts ordered were the wrong parts and would have to come back in two days. Parts came in and he returned and fixed the problem by replacing two control relays. When we to operate the range, another problem was noticed, The rear burner would not regulate, ( only high ), (This would indicate a overload relay problem or regulating problem). Appointment was made and set and he never showed up, (cancelled by Tech), We called and set up a second appointment and he never showed up, (cancelled by Tech). Now we have to wait until Jan 9th for a new tech to come out. Very disappointed in LG,s customer service. Customer Service is the worst. How can you have a tech to cancel two appointment and no one ever calls to tell you. Please read his excuse for cancelling the repairs. PLEASE RESPOND. RNN(hidden)02

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DebbieS - 16 d ago

0

Never buy LG . 2600$ refrigerator purchased August 2016. Compressor died with no help from "smart diagnosis" feature they think is so great. Customer service is a waste of time. Think I will just buy new refrigerator and take the loss. LG will cover cost of new compressor but is putting another 500-700$ in labor to fix this piece of junk worth it? Was very difficult to find anyone to service it also. How does this company stay in business? Back to American appliances I go.

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Jeanmarie - 16 d 33 s ago

0

I m with whoever wants a class action. Talking to an attorney now against Sears n Maintainance. I also have an LG WITH THE SAME PROBLEMS. The first time Sears left me waiting for four weeks before they would come to fix the problem, then they blamed it on me. That was in October by the end of December same problem fan freezes. They came on Monday I called them today which is Wednesday the day after New Year's and they're making me wait until 8 January even though they were just here. So maybe I should add lg to it. How sad there was a time when even the big corporations were concerned about their representation, things lasted for 25 years now they don't even make it through the first. Very frustrating.

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unhappy LG washer owner - 26 d 20 h ago

1

serial number 110kwfn35811

model number wt5101hv

washer

The bleach reservoir on my LG washer rusted lose and leaked into the inside of the cabinet and damaged the motor, magnets, brackets etc. I spoke with LG service and the rep was very helpful and courteous and told me that my washer would be repaired parts and labor free of charge. When my LG service arrived to fix the machiene he told me that the environment in my garage caused my damage. The outside cabinets of both my washer and dryer are spotless- zero corosion except at the bleach reservoir. The rep said it was his call and told me that there would be an additional charge for parts and labor and that the service rep on the phone was wrong. He left without repairing my washer. LG should have covered this problem as they promised because it was caused by a design or assembly flaw and not by normal wear and tear.

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PATRISIA - 16 d 3 h ago

Same problem here! Horrible and you get NO WHERE WITH CUSTOMER SERVICE !

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Patricia and Jose Pol - 16 d ago

0

I have a LG Wave Force Washer Horrible does not clean clothes at all. We bought it under the " Pretense" that it had Jets all around that Actually cleaned clothes because I could not understand the Concept of no Agitator inside washer that Rubs clothes together. During the 4 years of ownership I have had to by hand Scrub clothes stains out, and use an extra rinse because everyone was itchy in house (meanwhile) I am using He Liquid detergent a Table Spoon and still itchy. The Machine I have that is supposed to be a washer is rusted where bleach goes in. This is A Horrible Product, and I will never but from LG again. Why would this machine get rusted ? And dirt accumulates around the barrel also with rust was this product recalled i wonder ?

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Dina - 48 d 3 h ago

0

I will NEVER purchase another LG product again!!!!! I purchased a refrigerator model number LFXS30726S in April 2016. The compressor died in October 2018. This piece of crap cost us $2,475 and lasted us a little over 2 years. I have been on the phone with this company at lease once a week since October 28, 2018. It is now December 1, 2018 and have received no service. They keep telling me that they are looking for a service rep to come out in my area and fix it. They haven't found anybody to fix it after 5 weeks. I am pretty sure they never will. I have even gone as far as trying to find a repair person myself but nobody wants to fix LG or Samsung products. They have all told me that their compressors are too hard to fix and the tools to fix it are costly. I then received a message on my cell phone on November 12th informing me that it was taken to the "escalation process". They also said that if they were unable to find a repair person in 3 to 5 business days that they would find an alternative solution (refund or replacement). Never heard from them after the 5 day marker and I called them back. In fact I have called them back at lease once a week from the time that I was promised a resolution on Nov 12th and as you can guess they still don't have an answer as of December 1st. If they tell you it is going to escalation, it just means they are trying to appease you and buy more time. As mentioned in the other reviews, they push you to your last limit and just hope that you will go away. I truly don't understand how LG stays in business because not only do they build a product that costs a fortune and doesn't last for more that 2-3 years, they also have horrible customer service. In my eyes they are criminals!!!! They steal the money from the consumer and walk away not standing behind their product. Not sure how they sleep at night but I will sleep a lot better getting the word out that they are a company that consumers should not support.

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MB - 45 d 2 h ago

0

Same prob here same speech on the phone through LG, ask for Corp number they said they can't give out that number and they dont take phone calls! She told me exactly everything you stated!

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Walter - 43 d 4 h ago

0

(hidden) - USA Corporate Headquarters phone number and ask for the President's office. It will still get you no where. I am going through the same issues. They just don't care about their customers. It's extremely frustrating. I was told they would get back to me within five business days and I'm still waiting after two months. They should be ashamed of themselves.

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Anonymous - 25 d 7 h ago

Let's all lodge a complain to Better Business Bureau

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Jim - 21 d 5 h ago

0

Doing just that this week.

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