Information, reviews and public commentary for US companies


Liberty Mutual Holding Company, Inc.

175 Berkeley St.
Boston, MA
David Long
President CEO and Director
(617) 357-9500
(617) 350-7648
Twitter IDs
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Not A Happy Camper - 25 d 12 h ago


Why isn't there reviews for Liberty Mutual like other companies? Wow, definitely somethings not right. Do not use Liberty Mutual. I recently removed a car from my policy and the rep didnt mention that a new policy had to be started. Therefore they took out $450.00 out of my check to satisfy the old one. Will keep my current policy to avoid paying more money, but will not continue with them next year. When i called to see what they could offer for the mistake, it was pretty much like, "Sorry". Yeah, you are. So upset that their customer service skills are horrible.

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Brett Sorge - 43 d 14 h ago


I called for an auto policy and was quoted $ 726.- for an annual policy to commence on 10/5/2018. I gave them the go ahead and provided my credit card for payment. Then I re dived the insurance cards by email showing 10/6/2018 commencement. I called back the retention and cancellation dept. and explained I needed 10/5. The representative then rewrote the policy and quoted me. $ 1100. I asked for a supervisor, but said none available 24/48 hours. I cancelled the policy and decided then and their that they were grossly incompetent and cancelled the policy

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Understand - 36 d 18 h ago


Don't blame you. They're taking money out 1st week of the month HOLDING it and saying its paid at the end then after 12 pzyments denied i ever paid.i feel ya

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Anonymous - 158 d 17 h ago



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Unble to stop the bleediing with State Farm - 150 d 15 h ago


If you think that Liberty Mutual is bad stay away from State Farm. Their agents, especially in Norco, Ca. are over paid (minimum $55.000 annually) and lazy. One individual all does not know who to contact and all he does is mumble like a child. He does not have any answers and does not know who to contact for answers. What a big cry-a-baby!!! This guy gets paid more than a educated teachers.

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Anonymous - 45 d 18 h ago

yeah, state farm is pretty bad... I used to tell people state farm, usaa, geico and progressive "duke it out" everyday to see who sucks the most... after being on hold for over 15 minutes for David Long only to finally get a recording stating to leave a message I have to lump liberty mutual into "who sucks the most fight"...

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Bruce R. - 75 d 13 h ago


Unfortunately, the no replies with adjusters etc., is very typical. Adjusters and appraisers are working on anywhere from 20 to 50 claims, they get inundated with 10-15 new claims EVERY SINGLE DAY. It just isn't possible for them to always return every single phone call. Especially when all these companies refuse to pay any OT anymore. And it's all a numbers game. here's the deal, if you want good insurance, to be treated well, and get replies, you should not go for the cheapest insurance policy you can get. You definitely get what you pay for when it comes to auto insurance. And hey, anyone can sue an insurance company, get a lawyer etc. But you really think your one attorney can fight a whole floor of attorneys?? Been there, done that. You're fighting a losing battle. If you want to be treated better, pay for better insurance. You're going to get treated like crap if you go for the $49.95 a month insurance policy, just my humble opinion.

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Anonymous - 45 d 18 h ago

I have been on hold for Mr. Long for over 14 minutes now... they should stop throwing their money in the harbor and invest in some customer service representatives.

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Rebecca - 196 d ago


I made a claim after exchanging information with your insured and now I'm getting the run around from your adjusters. I was told my claim would be denied after 30 days by Danielle Vega if your insured doesn't cooperate after they backed into me on private property.

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Anonymous - 91 d 10 h ago


They give you the run around. That's there game deny and delay

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Get Real - 45 d 20 h ago

Sounds just like Trump!

Really folks, insurance companies have never been on your side and they never will unless we pass laws to confront, control, levy exorbitant fines, and regulate these crooks. Have you ever heard of Wawanesa Mutual Ins? I have been with them 30 yrs and NEVER a problem. They do prefer clean driving records, but offer the cheapest rates of any insurer.

no business ties with LMI, but I have filed with the FTC about their marketing practices such as showing constant ads touting their accident forgiveness pgm which is NOT available in CA. The ads are fraudulent and misleading and why should 40M Californians have to endure these despicable lies for a product not even available to them. Californians, take heed!!!!!

Do your homework when selecting a provider. Honestly, if you had read these complaints, would you really have selected LMI? I doubt it, I hope.

Always question authority, investigate to the best of your ability, and challenge what appears unethical.

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See above - 52 d 10 h ago

Don't send me any more of your advertising s..t. I get enough crap in the mail as it is. Don't call me, I will call you.

McGannon, Patrick, 15746 No.,182nd Lane, Surprise, Az 853888

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For one of the safest vehicles on the road! You have just officially lost a customer and I will spread all recordings and miss guiding's everywhere and anywhere to everyone who will listen and possibly called the news so that they can also hear your representatives names where they're located and how much time you have cost me. - 67 d 17 h ago


I had the most pleasant guidance through a friend, who works in the upper stature of Liberty Mutual when I first signed up. We are now rolling into a few years later. Of which I have now had it up to ^ here with all the lies and wasted (I say days) for the amount of hours spent on the phone with them because they change your policy without notice. I ended up getting a ticket in Oct of 2014. That ticket fell off (or should have Oct of 2017. Well it did but after my new policy was renewed they decided to add it BACK onto, my insurance causing it to double. So here I am paying $223 for full coverage on my RX8 and my Jeep Wrangler 4 door. Well now after no tickets and a clean as a whistle record, my insurance is now $281 with JUST my Jeep. Hmm. So they say I had a ticket in feb this year, nope, the underwriter just added that same ticket back in to my record by accident. So after days and so many calls all recorded the gentleman let's me know it was accidentally put back on in Feb and that I had also received some type of insurance claim from m or another company. Interesting because Iv never received a $5k plus check from anyone. And now he realizes after he makes ME prove I have a clean record (aka going down to the courthouse paying $30 to get a six-year driving record that shows it is clean) And fax it into them. So I do all of these things I am asked prove I am right in every category and that I have been double charged for a good six months if not longer. I record my conversations as they are allowed to record you, that gives you the right to record them. So I finally get everything straight and this young man is supposed to call me back within 45 business days and I of course, never hear back from him. So now I have just spent another three hours on the phone with three different representatives. Because my original representative Ted Martin, is having possibly some issues because he is hardly ever in the office and when he is he never returned a phone call or ask like he gives a darn at all about you now that you are already a client. Well I am very happy and will say to all, always record all phone calls that are recording you and also keep a camera that is a two-way in your car at all times in case you ever get stopped that way you have one facing forward and you can turn the other portion towards the police officer. So I do end up contacting the upper headquarter friend of mine who brought me over here originally for my car insurance, and she blatantly told me I am being scammed by one of her own personal professionals. We also have a recording three months prior of which at the current time my wife was told giving her debit card and charging it as credit would be kept on file, here to find out three months later I get a cancellation notice in the mail nothing before via email or in the mail and that I owe an extra $1400 in order to activate my insurance policy again. All I can say right now, is Mr. Ted Martin, I can understand you being out of the office for months at a time and having maybe some personal problems or issues but taking advantage and or having an educated representatives miss guide and or lie to your clients is bad enough but the fact that you cannot even call, fix this and or act like you care Tells me everyone in the world needs to go everywhere else other than Liberty mutual considering for my jeep Wrangler four-door they want almost $300 A month, I am 37 years old with a clean driving record. I took off my sports car of which was 2/3 of my original $224 policy when I first started and now I am paying more than that or jus A month, I am 37 years old with a clean driving record. I took off my sports car which was 2/3 of my original $224 policy when I first started and now I am paying more than that For one of the safest vehicles on the road! You have just officially lost a customer and I will spread all recordings and miss guiding's everywhere and anywhere to everyone who will listen and possibly called the news so that they can also hear your representatives names where they're located and how much time you have cost me.

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Homeless because of you - 76 d 16 h ago


This company has stolen a lot of money from me and not wanting to give it back to me. All I got was car insurance and then a couple of days later I noticed that all of my money was gone. Because they stole my money. By saying that there was a mishap in the system and stole my money from my account 5 times. This is the worse company in the world. Do not do business with them. They will steal everything from you and not care about it at all. How dare them steal everything from me and now I am about to be homeless, my car is about to be taken from me. They just don't care about anything at all... All I want is my money so I can pay my bills and everything. To be able to know I have a place to stay. Because of them I'm going to be homeless and sleeping out on the streets.

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Christopher Analista - 76 d 16 h ago


The person that I have been dealing with no longer wants to answer my calls, text, or even emails. His

name: Christopher Analista.

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pissed off mama - 70 d 19 h ago


That happened to me but it was only one extra time that they took the money out of my account however I live week to week and when they took that extra payment out of my account then I current bounced check charges which they expect the bit the check in the ban that happened to me but it was only one extra time that they took the money out of my account however I live week to week and when they took that extra payment out of my account then I current bounced check charges which they expect The bank to cover but it's taking the bank a week to get my bounced check charges back in my account at least I don't know I haven't heard anything it's been four days I'm having to borrow money from friends and family to keep going so when I get the money back I've been have to give it to those friends and family who loaned me money and I still haven't gone back my bounced check charges I'm falling further and further into the hole because they took money out of my account they had no business taking I'm astounded that this is a common practice apparently

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P - 133 d 15 h ago

This is the worst company for communication. My car was totaled by someone insured by liberty mutual and it has been a month, I have sent my title and signed my car over to them and still can not get anyone to answer and email or a phone call on when I will receive my check. Everything time I call I get someone telling me something different and that someone will call me back. I am really over all this and don't understand how an insurance company does not communicate with the person they are working with. This insurance gets a bad review and a thumbs down.

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Anonymous - 133 d 10 h ago

I use to work for Liberty. They are only interested in numbers of customers.

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Anonymos - 77 d 15 h ago


Try Facebook messenger to start. At least someone will call u back. You probably will still find it difficult to get things accomplished.

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Lynn Bright - 136 d ago


My Granddaughter was recently involved in an accident, not her fault. We are having trouble getting an answer in a timely manner from her representative Megan Domrose. Even when we call customer service they do not follow through with their phone call returns.

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Anonymous - 77 d 15 h ago


I went through Facebook and someone name Gary got everything moving and I actually was able to talk to a real person not just an answering machine.

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Jeannie Gastelum - 81 d 20 h ago

Your insured backed into my car on private property and denied itsaid neither her or anyone else used her truck. My daughter took pictures and sent them to her adjuster. The adjuster Frank denied our claim. What a shoddy company.

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Jason Kidd - 85 d 16 h ago


I have never dealt with such Incompetence. I called with updated information relating to my Checking account. Despite this your Low level Customer Service People messed this up as they attempted to debit a closed account. How is this my problem? Your employees failed to follow instructions, or call me I want an immediate refund of 150.00 Due to an error on your part.

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Melissa Whisby - 93 d 16 h ago


Sorry but your company and all insurance companies SUCK.We pay out all of this money for insurance every month and when we need it you pull a fast one on us and sorry not covered or cancel for filing a claim. Again your company SUCKS

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Kevin - 98 d 16 h ago


Never will do business with them again. Stay out of politics

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