Information, reviews and public commentary for US companies

 

Liberty Mutual Holding Company, Inc.

Rating
1.00885
Web
http://www.libertymutual.com
Address
175 Berkeley St.
Boston, MA
02116
Contact
David Long
Role
President CEO and Director
Phone
(617) 357-9500
Fax
(617) 350-7648
Employees
45,000
Twitter IDs
@libertymutual
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Merry Mount - 17 s 745 ms ago

0

I had plans to say just what Kay said. You must have the most ignorant marketing people in the world, surpassed only by the idiots that hire them.

Are you nuts or just stupid. A mean Emu and an idiot that offers people the same thing you can get with any other insurance company.

And the deformed fool with the calves that look absurd. These things don't sell insurance.They create people like me that would NEVER buy because of the stupid commercials you pay good money for.

I can certainly see why your company only has a one star rating.

Maybe with enough people telling you how stupid your marketing department is, you will find a professional company to write new intelligent commercials.

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Anonymous - 9 d ago

Animal cruelty

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Kay - 12 d ago

I hate your commercials ! I mean really you think they make me want to buy insurance from you? you have a puking emu with a gross guy that talks with his mouth full and a freak dressed in babyshit yellow talking about his custom calves. the worse part is you must pay a lot of money to piss people off because they run all the time which really gets on peoples nerves. Maybe you should check out the Allstate commercial that I only saw one time. It was after a bad storm in the Carolinas and it was an old treee that weathered the storm. It was classy touching and I remember it. Pleas quit running the ones you have now. I promise I am not the only one that hates them. By the way I am not on twitter and this is the first time I have ever written to any company>

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James Metzger - 144 d 10 h ago

0

Worst Customer Service in the industry Told Supervisors will call back in 24 to 48 hrs. and they don't call back at all Spoke to 5 different CSR's who all gave incorrect information and all said person before them was mistaken

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Raschel - 125 d 14 h ago

0

This company is horrible , the claims dept is unprofessional and rude they will do everything not to pay a claim and i guess the managers in claim own this company because you can not get anyone to return calls DO NOT GET COVERAGE HERE

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e.l - 22 d 11 h ago

0

that is my current situation, it has been almost a month I still can not get this car fixed and they refuse to extend my rental. I had two claims they sent an independent contractor to do it. he gave me the crapiest estimate, so they only sent me a check for 315, it took that adjuster another week to do the second estimate, when I contact liberty mutual they claimed they have not received the 2nd estimate, since the second one was over $2000 they are trying to ignore it. customer service is horrible

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Anonymous - 31 d 14 h ago

0

Liberty Mutual has no respect for long time customers. You figure after 22+ years they would do a little extra but instead they do nothing. So if you are watching there commercials please note that what they say and do are two different things.

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NOLONGERINTERESTED - 35 d ago

0

NO HELP TO ME I DID ALL HOME WORK NO ONE CAME OUT TO MY HOT WATER HEATER HEATER FLOOD AFTHER THE AGENT ASK WILL 2YEARS OLD ON ALL ITHEMS WERE OK WITH ME I SAID FIND THEN ALL THE SUDDEN I GETS DPRECIATED $599.13 FOR SOMETHING NO ONE FROM THIS COMPANY CAME OUT TO SEE I SENT PICTURES ON PICTURES AND THE VALUE WHEN THEY WERE NEW I DIDNT EXPECT THE NEW VALUE I ALSO DIDNT EXPECT TO BE DEPRECIATED SHALL MOVE ON TO A DIFFERENT COMPANY HOME AND CAR FAULSE ADVERTISEMENTS

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Anonymous - 66 d 6 h ago

Liberty Mutual is a Terrible Insurance, my vehicle was stolen on 4/21/19 and found on 4/24/19 by police. Today is 5/17/19 and the have still not found made a decision if the car is repairable or totalled, My Claim Adjuster:Yvonne Tufford has Dropped the Ball, I've called several times to speak with her, she ignores my calls, but emails me, 30 seconds after hearing my voicemail. I called to speak with Claim Adjuster Manager: Cara Joachimi today on 5/17/19, and left her a message, never got a call back. After calling aforementioned Claim Manager and leaving a message, I get a Call From Liberty Mutual Investigator: Mr. BRIAN DUNN, It was so Coincidental, is what I told him. He commenced the call, Very Belligerent and starts to Fabricate and Fabricate and Fabricate, then after I informed him that, I have emails from Claim Adjuster: Yvonne Tufford, Stating when the car was found, What date...Etc... Me. Brian Dunn Continues to Lie, after I have informed him, of How it should take Liberty Mutual Insurance 1 Month to make Executive Decision, if the car is Repairable or Total. I hope the Corporate office sees this Message. I will be contacting you very soon....

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Anon - 41 d 15 h ago

0

I am in the same exact situation I have emailed corporate. I am now looking for a contact to email of higher ranking because my investigator refuses to resolve my claim. Did you get a resolution?

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Anonymous - 42 d 5 h ago

0

This company is a joke. I made policy adjustments and they are incapable of refunding me my own money (my policy was paid in full for the year). They are rude and make no effort to assist. They essentially are breaking the law in my case - yet act like im some kind of jerk for wanting to be paid money that belongs to me. It's not even claim money. It's just my money that they owe me.

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H.A. Hatton - 108 d 8 h ago

5

I love the new commercials with LiMu and Doug. I tell everyone to watch them and I run into the room when I hear the opening music. They are meticulously filmed catching the nuances of the incredible actor who plays Doug, who really gets his role, as well as the absolutely charming Emu. Every sound and turn of the head is brilliant. It must have required patience and multiple takes to produce such artful work. I am hopeful that this series of advertisements will continue with more to come and be so popular that a full length feature film will be in the works soon. More LiMu and Doug! Who needs a Gecko.

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Shauna - 94 d 9 h ago

What an ass you are. Using an animal in this was is abuse!

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Anonymous - 61 d 4 h ago

You need to get a life if these offensive ads are the highlight of your day!

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KMJ - 49 d ago

5

I CANNOT agree more !!!! I have never written to a corporation to thank them for artful advertising !!! The actor is

an incredible display of timing and movement. I love these commercials !!

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Anonymous - 50 d ago

I will never use an insurance company that abuses animals. STOP USING THE EMU!!!!!

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Stop abusing animals - 61 d 4 h ago

The emu ads are terrible. I am a 58 year old professional. I don't get why anyone would want to see an animal hit his beak against a window. None of my friends find it acceptable at all or think such a company is one we would want to do business with. Where are the animal activists?!

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Anonymous - 61 d 21 s ago

I agree with your point but why do grown adults sit around and have this conversation? We have a lunatic running our country, focus on big issues.

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Abc - 53 d 7 h ago

0

It is certain that a LUNATIC we have

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Alicia Woodson - 91 d 11 h ago

0

I guess this is the norm for this company and after being a customer for 9 years I finally see the real Liberty Mutual. Everyone I have spoken to is nasty and liars, no one cares about anyone. I have never had a late payment and or caused any major issues and when someone hits me I now have to fight for my life and fight liberty mutual for help with no resolve this is ridiculous.

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Shauna lutz - 94 d 10 h ago

I would never use your company because of how you abuse animals! Plus the Emu commercials are stupid. Your ad agency is ripping you off or someone in your corporation is colluding with the ad agency

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Anonymous - 115 d 27 m ago

Your company needs a new advertising company! The commercials on TV are AWFUL and irritating!

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Donna Jones - 118 d 5 h ago

0

Your eumu commercials need to stop ! Its wrong to use animals in that manner! And the newest commercial where the emu BANGS HIS HEAD INTO A WINDOW!!!! I personally could see that the animal was stunned to say the least. I am personally making a report to the nearest animal welfare agency, in hopes of shutting these and any further commercials down. Thank you for your time. Donna Jones

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Rtolliver - 118 d 7 h ago

0

I've been working with a representative by the name of Patricia Penn (hidden)) and this has been the worse experience every! Someone hit MY PARKED car and Patricia has been treating me like the one that crashed a parked car.

I promptly emailed everything needed over. She also called witnesses, however their insurer is saying he didn't do it LOL. Now my phone calls and emails are being ignored by Liberty Mutual (Patricia Penn) She's a Senior Claims Resolution Rep, not sure how that's possible. Very unprofessional. Good luck if you have to deal with these people, go to Geico!

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LINDA GUTIERREZ - 123 d 8 h ago

0

Worst Customer Service in the industry Told Supervisors will never call back in 24 to 48 hrs. and they don't call back at all Spoke to 5 different CSR's who all gave incorrect information and all said person before them was mistaken. not only that i keep getting hung up on, the reps do not care and are very rude to the point where changing insurance would be the thing to do. i have recordings and i might get in contact with the media since i was basically called an ugly name.

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