Information, reviews and public commentary for US companies

 

Lowe's

Rating
1.057515
Web
https://www.lowes.com/
Address
1000 Lowes Blvd
Mooresville, NC
28117
Phone
(800) 445-6937
Twitter IDs
@Lowes
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Michelle H - 16 m ago

0

I ordered a refrigerator from Lowe's this week. It was delivered on Thursday. However once it was delivered I discovered it was much smaller than I anticipated, I called customer service the same day and spoke with a nice representative named Adriana. I simply wanted to purchase a bigger one and pay the difference. She advised that someone will contact me within 24 hours to schedule a pick up...Did not receive a call. Called customer care on Saturday morning and was connected to the RUDEST representative I have ever encountered. His name was Zaire and advised he was located in North Carolina. It took me 25 minutes to initially get through. (I understand that there are customers ahead of me) My call began at !0:05 am...Zaire answered the call with no enthusiasm (ok its early on a weekend so I overlook) I proceeded to advise him that I ordered a refrigerator and was awaiting someone to call back to schedule a pickup for return. Without any fact finding he advised me I reached customer care and I need to call the store. I told him I called this same number 2 days ago and was helped and again advised me to call the store. I then told him well it was ordered online why would I call the store? He then told me "well you made it sound like you purchased it in the store" (in a very rude tone) again..overlooked..I told him the first question the representative asked me 2 days earlier was "was this an online or in store purchase"? which he should have done. I gave him my order number and he said hold on and just put me on hold...FOR 35 MINUTES!!! without ever returning to the line to advise that he was working on it or to apologize for the hold...when he did come back on line he said "what's the item number you want to replace it with? not sorry for the hold...my apologies ...NOTHING...At this point I don't want to reorder anything,,,,just come get it and refund my money..he then say 'PERFECT".he argued with me...interrupted me and I was so shocked! never experienced anything like it...please pull his recorded calls from 3/28 @10:05 It was a nightmare...I am highly disappointed and shocked that you would tolerate this type of service from an employee...please contact me I would love to talk about this further

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Phyllis Bridges (Stilwell, Kansas) - 46 m ago

0

I just left Lowe's at 135th and State Line Road in Kansas City, Mo. While choosing one box of screws, an employee entered my space close enough to brush against my shoulder. This is a precarious time social distancing during the Corona virus, and he was so casual about this contact, I wondered if the Lowe's employees were being given any instruction about distancing. I instantly, patiently, kindly, spoke with the store manager about what had happened. I was disappointed and surprised at her anger toward me, and I am still reeling. She was loud, condescending, just plain rude to me with her replies. She ended by saying "I will speak to my employees very 5 minutes about social distancing, we are doing the best we can!" No Ms store manager, you are not. Your employee, if trained about social distancing just did not care, and your reaction was certainly not the best you could have done. He was wrong, and the way you handled the problem was wrong. I intend to contact your corporate headquarters about this issue and you. I am considering contacting one of the news stations who so love to expand the truth with their narrative. At the very least, I will not be back to your store, and I intend to share my experience with all my contacts as well. You need to do a better job of training, and working on customer oriented communications. I can only hope your corporate headquarters will do a better job dealing with you than you did with my problem.

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Steve Lupcho - 1 h 47 m ago

0

in the past six or eight months the service at the Alton Ill store has gone to SHIT!! The "new Phone system" is as bad as the power company. You people are trying to kill your business. I guess that the new crew doesn't care, they just rape the stocks and mill about until some jack ass finally replaces all of you and goes back to real customer service.

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Trisha - 2 h 41 m ago

1

Lowes in Chillicothe Ohio has the worst customer service, unfriendly, don't offer to help when they see you waiting in an area, it's like they hate their job or people. From reading the reviews here, it doesn't look like corporate cares at all so I guess I have my answer.. To Corporate and management if you have happy helpful employees you'll have happy loyal customers, right now you are sending a message to us that you don't care it we shop at your store or not!,,,, guess what you got my attention; I'll be shopping your competitors.

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Anonymous - 23 d 7 h ago

Extremely pissed....the worst service ever....online....in-store and delivery....never again....and will not recommend it.

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Lowe's =PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Flagged for review. 
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Anonymous - 23 d 1 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agenygagagt had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- th

Flagged for review. 
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Anonymous - 7 d ago

Why is this post/review on the Lowe's home improvement page

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Anonymous - 22 d 17 h ago

y at the Johnstown, Pennsylvania #0175. As I was shopping, I noticed the music overhead. WHY SPANISH??? I ask the sales clerk and she couldn't understand it either. This is an English speaking country, not Spanish. This is not u bacceptable. I want to understand the music I listen to. There are more English speaking people here in Pennsylvania than Spanish. Stupid idea!! Change it to E N G L I S H !!!!

Flagged for review. 
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J S - 19 d 23 h ago

I agree from Florida.

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ANONYMOUS...Majority - 16 d 6 h ago

You're just plain racist! 9 out of 10 times, no one really listens to the music i. It's just there, so it's not complete silence while you shop, if you don't like it, put your headphones ON!! Play your own music, or go elsewhere! You're just a complaining Racist!!

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Anonymous - 14 d 22 h ago

How is this racist?

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Anonymous - 2 d ago

Why don't you go back to were you came from. ENGLISH. ENGLISH

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Anonymous - 9 d 16 h ago

Is your name Donald?

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Anonymous - 22 d 8 h ago

This is the product Lowe's sold me; Sika Quick Patch Concrete. I really want you to know about this incident. I purchased this product (Sika Quick Patch Concrete) last week from Lowe's in Bowie, Maryland. This product is dangerous and unsafe, your Sika Quick Patch Concrete; should at once be removed from shelves. I'm a disabled Marine, just trying to patch a hole in front of my home. As my wife and I were reading the listed directions. Your Sika Quick Patch Concrete, Became Very HOT and EXPOSED !

It was understandable that one section needed to be applied to the other section to begin the activation process. Which needed to be at the point of delivery but I NEVER arrived to the point of delivery -hole. Due to an unexpected explosion inside my home that we were totally unaware of. This product is dangerous and unsafe, it must be removed from stores. My family and I are still in shock, I and truly thankful to GOD for His protection. This unsafe product has the potential to engage bodily harm.

I spoke to someone from your company by the name of Randy today. Inquiring as to how this blasted materials from your Sika Quick Patch Concrete can be removed. And he stated, Acetone; changes rapidly and is very unpredictable. This Acetone is a chemical can explode at low temperatures, and this is what your company's representatives are directing it's customers to do. When there are mistakes, concerns or problems. This is wrong and totally unprofessional for those who represent your company to tell another, especially those who are disabled.. .. . . . .. . '' '

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Anonymous - 22 d 31 m ago

I am writing about the Lakewood Washington store located at 5115 100th Street SW, Lakewood WA 98499. My wife and I went into that store and tried to buy a set of French doors to replace a set at a home that we just purchased. The original guy that took our order, (I can not recall his name) took our order and said that Lowes would come out to our house and measure and get all info about door, pictures all that. A week went buy no one contacted us. We actually had to go to a Lowes store in another town and their manager called Lakewood and Lamont got in touch with us. He was very professional and knowledgeable. Once he took over everything got taken care of. we paid over $7,000 waited over 8 weeks for the door to show up and it was damaged. Lowes reordered the door so another 8 week or so no updates phone calls nothing. I called and talked to Lamont and he told me door was going to be at Lowes Lakewood on 26 February and the contractor would call us to set up a time to install new door. As of today no phone call, no door, nothing. I just called today and I couldn't even get .. . .

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Anonymous - 21 d 7 h ago

Shopping here in Anchorage Ak. Well, let me correct that. I tried shopping at Lowes in Anchorage. Why the hell do they stock and decide to move crap around during business hours? You cant go down half the isles because they are blocked off or filled with stuff not put on shelves yet. Thankfully HOME DEPOT is right across the street because I try Lowes first and the first time I run into a blocked or closed of Isle I stop, walk out and head to HOME DEPOT. This happens a lot.... . . . . ..

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Anonymous - 20 d 8 h ago

Horrible!!!! I Handcaped person) placed an order on line to pick up at the Port Charlotte Store. 4 people ar customer service, only one person waiting on a customer. Wait3d over 10 minutes and walked out. It's apparent the people in customer service had no interest in providing customer service. I'd tire , , , , , ,

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Anonymous - 18 d 8 h ago

The Lowe's in D'Iberville, Mississippi is the worst for customer service. It has been awful! After trying so menu times to get help with some issues with products sold there, employees do not seem knowlegable nor do they seem to care. We are done with Lowe's and will share our experience. . . . . .

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RICK - 18 d 24 h ago

5

AMAZING SUPPORT

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Anonymous - 17 d 9 s ago

This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husbdsrmamkabhu and and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the

Flagged for review. 
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Anonymous - 7 d 14 m ago

This post has nothing to do with Lowe's stores

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Anonymous - 17 d ago

I am very disappointed in your store in Washington ,N.C. . I placed an order on Saturday , February 29 for a shower head combo , item #852718 model #3323 and I'm still waiting for it . I was told it would be In Wednesday put no later than Thursday . Nobody called to let me know it was it was coming later . I have been to the store once and I have called twice and no one knows when it will arrive . I wanted my bathroom finished last weekend . I think for my inconvenience I should have been given one off of the shelf . This is no way to do business . I done business with Lowe's for years , now I'm starting to think . . . . .

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Anonymous - 16 d 8 h ago

Lowe"s customer service hss declined more than 100% over the past five years. In addition, Lowes endorse Craftman's tools fully aware of the inferior performance of the craftman products. On August 19, 2018 I purchased a 25 cc Craftman Edger. It worked for one full year and in August 2019, I had to return it becuae it failed to function. I received a replacement in August 2019. Six months later this one malfunctioned and quit working. Lowes sent me back to your company. Craftman sent me to Marks Mowers in Jacksonville, and they required a 26 dollar deposit on a product that was under warranty. They looked at it and determined that the problem was the fuel mixture and now it's my fault. And now I am out of a trimmer and have no recourse but to repeat my story to anyone who will listen. Lowes would in the past make sure that if a customer received faulty tools, it wo. . . . .

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Anonymous - 15 d 8 h ago

I just called Lowes store 1911 in Gibstonton Fl at approx. 4:15 pm today ... I was inquiring about appliances, The male employee who answered the phone was rude and it was clear I was a interruption of his time . Appliance dept would not answer the phone so I could ask my question.your 1 800 lowes doesnt care number is a joke... . . ..

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Anonymous - 14 d 8 h ago

I recieved very poor service in your Anderson, Indiana store today. I have done business with your company every since you opened in Anderson. I spent $2,000 last month between cash and credit account. 5 weeks ago I bought a dewalt 12 volt drill kit & a 20 volt drill kit from your store. I tried to use the 20 volt impact driver for the first time Tuesday but it wasn't able to drive a small sheetmetal screw. Just because I was unable to find a receipt and I paid cash your company will not make it right. I can't believe you're company is willing to loose all my business over such a small item. Very poor customer,.,.,.,

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Anonymous - 13 d 8 h ago

I'm redoing my kitchen need everything I went to Lowe's for over an hour I found everything I wanted no employees around so I went and look at counter tops and cabinets no employees so i went to tile area i heard a man in the next aisle yelling i need help neither one of us could find anyone i go back to applia . .. .

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