Information, reviews and public commentary for US companies

 

Lowe's

Rating
0.97713
Web
https://www.lowes.com/
Address
1000 Lowes Blvd
Mooresville, NC
28117
Phone
(800) 445-6937
Twitter IDs
@Lowes
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I stood in Lowes appliance department for over half an hour. I l saw the dryer I wanted to purchase, but had no assistance to purchase. I then shopped around the following day hoping to find something simlar. I was not successful. However, I ordered the Lowes dryer online, and confirmed the delivery. The day of the delivery a rep called me to say "The dryer did not make the list to be picked up by the delivery company" As the rep and I continued to talk, the full answer came out through her and the STORE MANAGER VAN located in CHICAGO. The person the night before was suppose to pull the item and have it ready. They did not, They were not even sure if the dryer was in stock per this call. In the end, they discovered the dryer was in stock and had to reschedule the delivery. EVERY time I shop at this location its a problem. The manager said its problems that he's trying to correct, HOWEVER!!!! I have yet to receive any type of decesent or mild customer service. Lowe's HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Lowe's PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 - 67 d ago

I stood in Lowes appliance department for over half an hour. I l saw the dryer I wanted to purchase, but had no assistance to purchase. I then shopped around the following day hoping to find something simlar. I was not successful. However, I ordered the Lowes dryer online, and confirmed the delivery. The day of the delivery a rep called me to say "The dryer did not make the list to be picked up by the delivery company" As the rep and I continued to talk, the full answer came out through her and the STORE MANAGER VAN located in CHICAGO. The m lm m m ,m ,m , m, m ,m, mperson the night before was suppose to pull the item and have it ready. They did not, They were not even sure if the dryer was in stock per this call. In the end, they discovered the dryer was in stock and had to reschedule the delivery. EVERY time I shop at this location its a problem. The manager said its problems that he's trying to correct, HOWEVER!!!! I have yet to receive any type of decesent or mild customer service.

Flagged for review. 
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Anonymous - 66 d 19 h ago

Back in May I ordered a complete kitchen appliance package by Frigidaire. First they kicked out the delivery date. Ok. Covid screwed up everything. So EVENTUALLY we got everything except the refrigerator. After receiving 2 emails saying my delivery was on schedule AND I emptied my fridge only to not have it arrive. I called and they gave me a song and dance about the emails being automatically sent. Whatever. So when I was told my fridge is now scheduled for August, I called and cancelled the fridge. THEY NEVER ASK ME WHY I CANCELLED. COULDN'T HAVE CARED LESS. It doesn't end there. So my brand new oven dies on me after 2 uses. Lowe's send a tech to fix it. They order a new part. We wait. Finally get the part. Still won't work. Order another part (electronic board. We wait. Still won't work. I call Lowe's to take it back and now it's outside the return date. I got pissed and told the woman it was bullshit and she hung up on me.

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Anonymous - 59 d 9 h ago

Well, you can't really expect them to talk to you if you are cussing at them. I would have hung up on you also. Why would they care you cancelled your fridge? They sold 4000 other ones that same day. If you want someone to care and hold your hand, you should probably shop locally...Lowe's is not going to care about the loss of your order. Get a grip.

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Anonymous - 58 d 17 h ago

When you run a small business its different. Lowes pay employees who stand around doing nothing. Welcome to laziness

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Anonymous - 58 d 10 h ago

HAVE YOU EVER WORKED FOR LOWES??? PROBABLY NOT SO I'D WATCH YOUR FRIVOLOUS COMMENTS. IF ANYTHING THEY ARE EXTREMELY UNDERSTAFFED!!!

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Anonymous - 42 d 11 h ago

0

If they are extremely understaffed,i would expect to see their employees bustling around working, not standing around holding the walls up

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Anonymous - 41 d 17 h ago

I worked for Lowe's they don't give a shit

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Anonymous - 31 d ago

0

Or care about the customers. I heard one of the employees say that they dont care. I like to be mean to customers. When the other employee said well i like to be nice when it comes to customers. Like what kind of people do Lowes Hire like its hospitality over anything. I dont care how stressful it gets. You dont be mean to the customers or other employees.

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Anonymous - 18 d 6 h ago

Hire more people.

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Ripped Off - 5 d 3 m ago

1

Obvious who made this statement!

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Me - 11 h 38 m ago

Just because its frivolous to u doesnt mean it was frivolous to the one making the complaint. Whether or they have worked there or not.

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Raven - 51 d 15 h ago

0

The way they treat you there and how much money you spend oh yes we can stop shopping at the big box shit heads go to the small guys they will help you and not be assholes

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Lowe ex shopper - 23 d 3 h ago

Your reply is rude. Hope that happens to you someday.

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Anonymous - 14 d 15 h ago

0

Lowes doesn't care and that doesn't make it right

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Anonymous - 7 d 7 h ago

4

Although I've always had very good luck with Lowes.

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Anonymous - 58 d 17 h ago

They are totally incompitent and lazy. No one cares for the Managers get large salaries and do not care or better they do know how to run a business.

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SomeGirl - 42 d 9 h ago

5

Seems since Corona hit, many cust. Serv reps seem to just be hanging up on ppl. Had the same type experience with best buy. I had to call back 4 times. I wasn't even angry any if the times I called, just explaining the situation. They didnt wanna deal, so I got hung up on.

Moral of the story: I have learned that you either go up the chain of command or keep calling back til you get the answer you want.

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Brandy Whitley, Whitley Contracting Inc., President - 29 d 10 h ago

0

YESSSS!!!My same exact situation. I've been cool and calm; I am a pretty understanding person. They keep giving me the run around and constantly hanging up on me or either it rings for 5 minutes straight. On phone right now with Lowe's corporate filing complaint about Lowes #0726 in Wilson, NC. I have never seen such a mess. I understand things are crazy with covid but just communicate. So sloppy!

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Laura - 32 d 15 h ago

Had a horrible experience buying/returning a fridge at Lowe's San Antonio Tx

NEVER buy the extended warranty. It's considered separate from the purchase if the item is returned. Having a hard time getting the money back from the warranty plan we bought (but returned, never used)

HORRIBLE HORRIBLE wait time when calling their customer service headquarters

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Anonymous - 66 d 16 h ago

Mask-wearing (not wearing one) is state-required, but not all that evident at Lowe's. No "alert" signage to that effect and is concerning. A number of patrons do wear masks and employees but many patrons do not. More serious attention needs to be addressed concerning this matter. Went in Wal-Mart the other day ............ Everyone was ... . . .

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barbara - 61 d 13 h ago

I'm glad the Lowe's employees do not enforce the mask policy. I went to lowes in corpus christi carrying my mask . No one harrassed me. Thank you Lowes for being bold enough to take a stand. However then I went to Aransas Pass lowes and as I was leaving a cashier politely offered me a mask. I said no. Another employee approached me and told me to put on a mask. I said no and explained to her the company policy that employees are not to enforce the mask policy. She was less than polite and basically asked me to leave which I was doing since I had checked out.

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Tom - 60 d 14 h ago

So what your saying you think of no one but your sorry ass

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Ripped Off - 5 d 3 h ago

1

Sounds about right Tom!!

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Aargh! - 51 d 12 h ago

Anti-maskers are simply assholes.

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No mask man - 15 d 16 h ago

People who think masks protect them are morons eyes and ears are mucus membranes. People touch everything and every pets who wears a mask touches their face more then without it. Ive seen people lower their mask sneeze or cough then proceed to touch everything. Why are those of is who work with the public dont wear masks not dead cause according to you mask wearers we should be try thinking for yourself instead of beikeving everything your told

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Mike Hockensack - 49 d 14 h ago

So, screw everyone else's health but expect your health to be protected Barb, is that what you are saying? Not wearing a mask is simple assclown behavior.

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Beyond - 43 d 9 h ago

4

i'm totally in agreement with you Barbara i'm thrilled and i'm morbidly obese, have copd and heart condition. COVID has been hyped beyond imaginations to put fear into all of us and all the killing germs with anti-bacterial, hand sanitizing and mask wearing etc. is also killing the germs that fight diseases not to mention breathing in carbon dioxide all day under a mask makes you sicker. It's really unlawful, if i'm correct, for them to enforce this mask wearing policy. All this fear mongering is insanity and the media has just hyped it up totally out of proportion. Don't get me wrong it's a nasty flu virus but we have flu viruses every year that kill the same number of people in fact we have car accidents that kill more people and you don't see them forcing everyone to drive 10 miles an hour to stop them.

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FED UP - 41 d 10 h ago

You are wrong on so many levels, I don't even know where to start or how to address the many levels of misinformation in your post... First, the fact that you are obese, and have underlying conditions means maybe you should be taking this thing a little more seriously, it's killed nearly 200,000 Americans in a matter of months... that's FAR more than the flu kills people in years. Which is the main reason why this is not just a "nasty flu virus", it is much worse and much more contagious. Your comparison to cars is like comparing apples to cats and dogs, it doesn't logically make sense to compare virus deaths to automobile accidents.... ALSO we have safety measures in place to help us avoid dying while driving around like seat belts, breaks, and air bags, all of these things are designed to help prevent the loss of life. It takes an especially selfish person to not think about the impact you have on others. It's really sad to see how our country has devolved from something great to a society that is so self-adsorbed and whinny that we are literally the laughing stock of the world.

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Ripped Off - 5 d ago

Well spoken!

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SERIOUSLY - 11 h 3 m ago

Since you don't seem to know the reason why this is much more contagious is because its "new". We have been dealing with flu strains for hundreds of year and have some inherent immunity which tends to make it less deadly. COVID virus's have not been nearly as prevalent in our history and therefore we do not have quite the same build up. That being said I do not support a mask mandate even though I wear a mask every time I go out. Additionally this big scary 200k number isn't accurate as deaths with COVID are being reported as deaths from COVID. If have cancer and die in a car crash then it wouldn't be a cancer death yet we are reporting those same situations as COVID. Then look at the average age of those who died and you would see that it is higher than life expectancy current mortality rate for younger non preexisting conditions people are like .02%. Do the research rather than name calling.

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LK - 31 d 13 h ago

Get your facts straight. About 40,000 people die on the highway each year. About 35,000 die from the flu. So far 177,000 people have died from the 'nasty virus'. You are one of the folks most at risk if exposed. But based on your own comments, life doesn't mean much to you but please don't dis the folks who do love life. Thank you.

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Responsible citizen - 20 d 14 h ago

0

Tell that to the people dead fron COVID, moron.

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John K - 13 d 7 h ago

2

Apparently those who refuse to wear masks don't believe what the doctors tell us. I doubt that a single one of you has a medical degree. These doctors advised against the motorcyclists gather in North Dakota but the advice was ignored. Now many of those cyclists have covid-19. It is obvious that we can't prevent people being stupid but I have to laugh at those who are stupid and those who refuse to wear a mask are stupid !!

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Anonymous - 7 d 7 h ago

There is a flu SEASON... It doesn't last for a year.. Obviously you haven't had someone close to you Die from this horrible flu. And I'm happy for you if that's the case., But the ones that have lost a mother or grandmother I think feel a little differently..

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Anonymous - 34 d 16 h ago

You should have been arrested!

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Ex shopper - 23 d 3 h ago

Put a mask on Karen, I mean Barbara.

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Responsible citizen - 20 d 14 h ago

0

Put on a mask you selfish piece of sh*t.

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So tired of all this grannie. - 60 d 8 h ago

1

I have a similar concern for the Murphy, NC store. People, whole families, walk-ing around unmasked. When I asked an employee about that and the statewide mandate for wearing masks and Lowe's own store policy, the employee replied that, yes, customers were supposed to wear masks! Duh! But most were roaming freely without a mask. Come on, Lowe's, get your act together! You may think it's not necessary, but I'll be damned if I'm going to die for your lazy employees and willfully ignorant customers. Had my stove not caught fire the night before I can assure you this 75 year old would not have been anywhere near Lowe's.

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Maskless - 48 d 12 h ago

Who cares...its a scam anyway. Quit being a sissy!!!

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Responsible citizen - 20 d 14 h ago

0

If your child died, or your husband or wife would you still be such an a-hole?

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Anonymous - 7 d 7 h ago

You'll feel differently when you catch it.. Or one of your children or your mom your dad or your grandparents.. Everyone needs to pay attention so we can get rid of this once and for all.

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Medical professional - 28 d 6 h ago

States CANNOT LEGALLY mandate or inforce any form of clothing to be worn unless it is against the law such as nudity. Wearing a mask does not fall under ANY legal catagory of LAW. It's a recommendation not a LAW, you can't be arrested for it because there is no infraction code under penalty of law. Wearing a mask serves little to no protection against viruses and that's a fact from many renowned medical professionals. Even the CDC & WHO says masks don't protect you and should only be worn if you have symptoms or a illness already to reduce possible cross contamination to others. They also say that a mask is only to help protect others from you when your sick not to protect yourself from others who are sick. So either alot of people are sick and walking around wearing masks in public which are not Medicaly approved by the way or a bunch of people are just IDIOTS thinking they are doing something to protect themselves. Masks don't work that way, never have and never will. In fact people wearing masks regularly are actually the ones spreading it around even worse. Because you wear the same mask over and over every day and hour never washing it and using it around multiple locations and people daily contracting VIRUSES and spreading them around as you go about your daily lives. ANY MASK IS ONLY SUPPOSED TO BE WORN FOR A SPECIFIED AMOUNT OF TIME BEFORE IT BECOMES INEFFECTIVE AND WOULD HAVE TO BE REPLACED OR CLINICALLY STERILIZED. But you followers just go around potentially INFECTING everyone and everything you come in contact with your NON MEDICALY STERILE MASKS. IF YOU BELIEVE MASKS PROTECT YOU THAN WHY BE CONCERNED ABOUT SOMEONE ELSE WHO IS NOT WEARING A MASK....YOUR SAFE AND PROTECTED BECAUSE YOUR WEARING ONE RIGHT. In closing ONLY a business can inforce any rule or policy's regarding masks or otherwise by refusing service and asking the customer to leave. But I don't think they really want to do that because when your start to loose BUSINESS in the thousands of dollars potentially into millions it hurts the the company's stocks and bottom dollar which in turn forces them out of business. SO MIND YOUR OWN BUSINESS. UNLESS YOU WANT PEOPLE IN YOUR BUSINESS AND START CALLING YOU OUT IN PUBLIC FOR WEARING A MASK WHICH WOULD MEAN YOU HAVE THE VIRUS ALREADY BECAUSE YOUR ONLY SUPPOSED TO WEAR ONE IF YOU HAVE THE VIRUS ALREADY OR HAVE ANY SYMPTOMS OF A ILLNESSES OR AROUND OTHERS THAT HAVE ALREADY BEEN INFECTED SUCH AS HOSPITAL'S ,CARE CENTERS, OR THOSE THAT HAVE TESTED POSITIVE THAT YOU ARE IN CLOSE PROXIMITY TOO UNDER 6FT. OTHERWISE MASKS ARE NOT REQUIRED AND IN GENERAL PUBLIC ENVIRONMENTS COMPLETELY USELESS. ANY MASK TO BE AFFECTIVE FOR THE SITUATION IT IS TO BE USED IN AND FOR TO ANY DEGREE OR LENGTH OF TIME OF ITS EFFECTIVENESS MUST FIRST BE THE PROPER MASK FOR WHICH IT IS TO BE USED FOR WHILE BEING PROPERLY MAINTAINED AND WORN FOR THE CONDITION AND INVIROMENT ITS BEING USED IN. GENERAL MASKS THAT ARE NOT APPROVED FOR MEDICAL USE BUT ARE BEING USED FOR THE SOLE PURPOSE OF A MEDICAL CONDITION OR VIRUS SUCH AS COVID-19 CANNOT AND HAVE NEVER BEEN PROVEN TO BE AFFECTIVE OUTSIDE OF A UNSTERILE ENVIRONMENT. THIS VIRUS IS A MEDICAL INFECTION RESULTING IN SOME FEW CASES OF SEVERE MEDICAL TREATMENT OR DEATH, MOST RECORDED AND REPORTED CASES ARE MINOR IN NATURE AND NO MORE SEVERE THAN A MILD COLD OR FLU. HENCE THE MEDICAL NAME OF THE VIRUS COVID-19 FOR WHICH CAN ONLY BE POSSIBLY TREATED BY MEDICAL PROFESSIONALS, DRUGS AND OR MEDICAL EQUIPMENT. SO IF ITS A MEDICAL CONDITION WHICH REQUIRES MEDICAL TREATMENT FROM MEDICAL PROFESSIONALS WHY WOULD ANYONE BE WEARING A MASK THAT'S NOT MEDICALY APPROVED TO BEGIN WITH. WHEN IN GENERAL THE RUN OF THE MILL NON MEDICAL MASKS COULD NEVER POSSIBLY DO ANY GOOD IN A UNSTERILE AND A UNSANITARY ENVIRONMENT SUCH AS THE GENERAL PUBLIC.

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Ex shopper - 23 d 3 h ago

Get a life, or go write a book somewhere else jackass.

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Responsible citizen - 20 d 14 h ago

0

No kidding, right?

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MK - 15 d 11 h ago

I would just like to know what is going on at Lowes. Can't get anyone at all to answer the phone at the San Diego (CA) Mission Valley store. Tried every department several times for the last two days. It's unbelievable. How can they run a business this way?? Are they really that understaffed? And if so, why? I struggle to believe that, at this point in time, it's due to the pandemic. So frustrating. Guess I'll try Home Depot or Ace Hardware. Grumble grumble...

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