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Lowe's

Rating
1.035488
Web
https://www.lowes.com/
Address
1000 Lowes Blvd
Mooresville, NC
28117
Phone
(800) 445-6937
Twitter IDs
@Lowes
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Customer - 1 h 37 m ago

My review will be sent by regular mail because I shall name the the staff with whom we interacted and don't want their names exposed on line.

NEVER have we experienced such rude and atrocious behavior from staff of any store let alone LOWES !

LOWES

75-5677 Hale Kapili Street

Kailua Kona HI 96740

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Rose from Texas - 2 h 13 m ago

0

Okay, after reading all the horrible reviews about Lowe's customer service around the country.... I guess I'm with good company! What is the problem? We flip houses and do new construction, and usually use Home Depot in Monroe, LA because their service is far and above the Monroe Lowe's store, but occasionally find things like flooring and appliances at Lowe's. Most recently I purchased 1200 sq. ft of ceramic tile and adhesive and had it delivered last week. The delivery guy called me three times, had the wrong address and finally delivered the materials. When I checked with the contractor today, he had installed 1200 sq ft and had 81 boxes left... a whole pallet and the some! He also had 6 five gallon cans of adhesive left over. So I took my order info to the Lowe's store this afternoon.... there were four people behind the service desk that did not acknowledge me for twenty minutes.... when I finally told them what happened and wanted to be sure I was charged for 700+ sq ft of tile a d extra adhesive....they could not give me an answer after I waited over an hour! I was told that all the managers were in a meeting until 5 o'Clock, but to wait a min and let them check with delivery..... after about 30 more min of waiting I left and told them I'd talk to a manager tomorrow! Ridiculously poor service for a national chain who obviously spends mega bucks on advertising how wonderful they are! Wish they would go out of business and be replaced by someone else!

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Swibber J - 12 d 15 h ago

2

advised I have voice message stating the 10-2 delivery. After investigating it was discovered that the delivery driver waited over 4 hours for them to load. We had doors and trim on this order. When the delivery driver finally made it 3 doors were damaged and they loaded wrong trim. So loaded damage doors and 12ft trim in our own vehicle to take to store (15 miles away). No one seemed concerned that this has happened from the store manager to the delivery company. Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Lowe's.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_'

Flagged for review. 
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Ms. Allan Vero Beach, Florida - 12 d 7 h ago

3

Still waiting for the fulfillment center to send my washing machine....no calls to confirm, to responsible representative to speak with, no concern about my wasted time but billed me immediately... NO MORE LOWE's for me...ONLINE ordering is a big mistake and will no longer make purchased with Lo

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Thelma Halt - 11 d 15 h ago

2

You said 10% off for military, I got a new freezer it was on sales I didn't get a 10 %..

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Jacquilen porter - 11 d 7 h ago

3

Lowes Alexandria is the worst customer service I have ever experienced in my life. I bought a washer and dryer 2 months ago. My delivery got delayed 3 times. Now 2 months later and 3 managers later I get the machines but no stacking kit. So now the machines are sitting in the middle of my condo and the delivery guys left. I took a day off for this and now wasted a vacation day to again try to correct this. This is unreal. No care in the world. If I hear I need to call you back 1 more time Im going to go crazy. Last manager I complained to about this actually laughed at me .... because she had to call me back. Special shout out to Felicia the giggling manager there who really dropped the ball. Vm Such a shame. Oh and the icing on the cake. The machines are now advertised for $72 less through December 5th. How about that. Buy it for more. Lowes do

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Stores - 10 d 14 h ago

3

We have three lowes near us on line says all three have what we are looking for. (6,11,14).none of the stores have them! Must order online. Must have an account, which they do not tell you. Going to take 2 weeks if order online. The p.s. is if I am lucky it will only take two

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Anonymous - 4 d 25 m ago

I will never shop big items from Lowe's ever

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Namesake - 10 d 14 h ago

2

..We have three lowes near us on line says all three have what we are looking for. (6,11,14).none of the stores have them! Must order online. Must have an account, which they do not tell you. Going to take 2 weeks if order online. The p.s. is if I am lucky it will only take two w...

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Tum mile - 10 d 7 h ago

3

will never purchase a thing from Lowes ever again. My new refrig was leaking in the basement for 6 mos before I knew it. All because the delivery people used the old fitting. I have a lot of arthritis in my back and legs and don't do good with steps. Lowes has turned the claim over to a 3rd party. They refuse to remove all basement carpet, kitchen cabinets that may have mold underneath. All kitchen and dining room flooring needs to be replaced, and sub flooring. Mold behind refrig and possibly going up panelin

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DG - 9 d 15 h ago

4

It started in September 2019. Made our order and oh shoot the printer is not working. Come back and i will get you the paperwork. That is a hour and half drive for us. So, then everything was supposed to be in by a certain date. Well that never happened. We have taken all the old carpet , vinyl, tack strips, staples and baseboard out. We have not moved in yet so we can get the flooring done. In the meantime don't hear from anyone and so we get a text from the installer saying we can not install until the end of November!! We were so upset we call and they say oh that must of been misunderstood on your part. It was a text people you text me! No misunderstanding. We kept getting nickle and dimmed to no end. So we finally agreed and paid $7450.08 in full. I even got a Lowe's Credit card! Now they are saying we didn't order but only 16 ft of quarter round molding to do the WHOLE house. They said well the person that went to measure said on his paperwork you were going to take it off and put it on! No, we did not. My husband was there with him when he measured and did not and would not of told him that. We had told the sales person we wanted something to match the vinyl and the carpet. Not any wood color.

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Mark Williams - 7 d 16 h ago

I am perplexed with the treatment I have recieved from Lowes 501 in Houston, Tx. I reported this store earlier today about getting a washing machine to my house. I have been put off all day if different excuses. The last straw was tonight when delivery called at 8 pm. They informed me that they were running late but would deliver by 9 pm. At 9:17 pm tonight I was called by Lowes delivery only to be told I would not recieve my new washer tonight.

Any other time I would let this slide. I have had major surgery Thursday, Sunday was my 65th birthday, and I am a veteran and Monday is veterans day and I have plans.

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Nothing but Trouble - 7 d 6 h ago

3

I paid $37.00 for my floor to be measured they called my saying that they had my quote ready and after3 day of trying to get it they told me that it wasn't for the correct areas that I requested I have tried to get ahold of corporate to ask for a refund and cannot get through to them. THIS WAS THE WORST CUSTOMER SERVICE I HAVE EVER HAD .DO NOT TRUST THIS COMPANY THEY A

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EDWARD ROMERO - 6 d 7 h ago

3

I have been having a problem with Lowe's since May 2 2019 with my whirlpool refrigerator I paid for extra for a five year warranty I asked six times to talk to a supervisor and the Lowe's service advantage representative said every time the supervisor is not able to talk to me and they make sure to take care of the problems the next time I called I was told that they sent a email to a supervisor named Hope and she'll call me with in 2 working days I called back 8 days later told Vicky that Hope did not call me Vicky said she checked her email and Hope got the first one and she sending another email to call me back with in a hour 10-25-2019 it's been 19 days and no call back still when I was dealing with Home Depot they always exchanged anything that I would bring them I asked the Lowe's store manager to exchange it and the Lowe's service advant

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EDWARD ROMERO - 6 d 7 h ago

3

I have been having a problem with Lowe's since May 2 2019 with my whirlpool refrigerator I paid for extra for a five year warranty I asked six times to talk to a supervisor and the Lowe's service advantage representative said every time the supervisor is not able to talk to me and they make sure to take care of the problems the next time I called I was told that they sent a email to a supervisor named Hope and she'll call me with in 2 working days I called back 8 days later told Vicky that Hope did not call me Vicky said she checked her email and Hope got the first one and she sending another email to call me back with in a hour 10-25-2019 it's been 19 days and no call back still when I was dealing with Home Depot they always exchanged anything that I would bring them I asked the Lowe's store manager to exchange it and the Lowe's service advant

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Jefferson City Mo - 6 d 3 h ago

2

Worst experience ever! Lowes online. Never again. Spent over $5000, which I know isn't a lot for a big box store, and it sure seems like they know it. They couldn't care less about my time, how many times damaged items are delivered, how many promises are broken or even the reputation of their stores. I really don't understand how the service can be so piss p

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Gordon Nixon - 6 d 25 s ago

3

'm not sure anyone reads these, but here it goes. The Zephyrhills, Fl Lowe's. Store 1854 has really gone downhill in the past 5 yrs. The people ignore you and are not knowledgeable, at all, in the areas they are working. The management is rude i.e Raymond Smith and John Howell. Items are never in stock, or if they are you can't find them due to being in the wrong place or not on the shelf. We waited an hour for help with a dishwasher adaptor and no one ever came. So upsetting for the customer. So sad for Lowes. We now shop at home Depot, as do most of my family and friends.

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Yalan - 5 d 15 h ago

3

We ordered 4 dishwasher,ref, stove,micwave,two weeks ago over 3,000.00 dollars. was going too deveir.two times still don't have. Found home Depot was a lot less for same ones. also order counter top over 3 ooo.oo told we may get it 30 to 40 days. This is the last time we'll buy from

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Yalan - 5 d 15 h ago

3

We ordered 4 dishwasher,ref, stove,micwave,two weeks ago over 3,000.00 dollars. was going too deveir.two times still don't have. Found home Depot was a lot less for same ones. also order counter top over 3 ooo.oo told we may get it 30 to 40 days. This is the last time we'll buy from

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Llyod Jone - 5 d 15 h ago

3

We ordered 4 dishwasher,ref, stove,micwave,two weeks ago over 3,000.00 dollars. was going too deveir.two times still don't have. Found home Depot was a lot less for same ones. also order counter top over 3 ooo.oo told we may get it 30 to 40 days. This is the last time we'll buy from,,,

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Anonymous - 5 d 4 h ago

I am so disappointed in Lowe's service. I am having our kitchen remodeled and everything has been Late. To start off with we were given a scheduled date for install along with a confirming phone call and Guess What ! they did not show ! to top that off Nina at the Lowe's in Summerlin in Las Vegas Nevada did not even give us a courtesy call we had to call them. I have to add this cost me a day off without pay and travel time which was about $500.00 dollars for we had plumber on stand by.

Next when we finally were able to get a hold of Nina at Lowe's it felt like it was oh well let me see what happened. It seems like Nina and Lowe's or anyone for that matter do not follow up on there schedule installs. they said they would get back to us and of course no call we had to call them again and then finally we were given a install date of Wednesday. Well guess what No quality control and the counter top had the wrong sink molded into it. So now it continues. We called Nina at Lowe's Summerlin again in Las

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Lower your graffiti - 4 d 15 h ago

2

We have gone to Anderson SC store for kitchen cabinets twice now the second time was nothing but a big run around. Cashier was great but had a problem with taking 10%off cabinets so she called the front end cashier .the front end cashier didnt know anything all she want to do was complain that she was busy .she also argued with us saying cabinets were not on sale but my husband proved her wrong . Time for a change she was the rudest

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Phyllis hog - 4 d 8 h ago

3

and here is another one. Bought a washing machine October 31. The delivery date was a week away since the Southaven store didn't have this machine in stock. No problem. Stayed home waiting for delivery, none. Called and scheduled another delivery for Friday, November 8, still no delivery. Called Saturday morning, delivery for Sunday. We attend church every Sunday and have responsibilities there. Advised that we would be home after 12 p.m. was told that the manager, this time, at Olive Branch, Mississippi, would be advised. Still thinking that we could depend upon the word of the scheduler , agreed. Sunday morning, 9:45 cell phone rang with notification that the delivery truck was 20 minutes out. We are not at home as stated several times Saturday. Returned to store since we were not here to accept. Manager from Olive Branch store called to chastise us about not being home. Proceeded to explain the impossible situation but was told to pick the machine up at Olive Branch store. Manager hung up on us. Charge has been posted but no machine. This is not the first time this has happened with

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Anne Beauchamp - 4 d 7 h ago

4

HANDICAPED PARKING BEING USED FOR CHRISTMAS TREES ! Just went to my local Lowe's in Tempe, Arizona and half or the parking spaces by the nursery were fenced off for future Christmas trees. I spoke with the manager and he said it was a CORPORATE DECISION. Has Lowe's not heard of the ADA act of 1991? It's a huge parking lot.Lots of room to put the enclosure elsewhere.Does Lowe's think that disabled people don't really need those spaces or do they not care?

This is wrong, mean-spirited and possibly illegal.

Come on Lowe's you're better than

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Russ - 3 d 11 h ago

What a crybaby

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Handicap Accessible - 3 d 5 h ago

4

You must be the entitled whiner Im always hearing about. You have obviously never been on crutches or in a wheelchair to do your shopping. Every step matters and handicap spaces are legally mandated by law.

You are a real douche bag! You should be 'gifted' a handicap spot as it's very obvious by your lame comment you're missing something upstairs.

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