Lowe's Headquarters phone number +1_833_837_'6333__
NUMBER IS INVALID.
San Clemente, CA store is short-staffed. Almost never is there anyone to assist and can't even answer the "operator" telephone line. A week ago I took a $400+ order to DeNault's Hardware. I'm now a DeNault's and Home Depot customer. Your local management may be saving some labor costs, but losing customers. Can't reward failur____
I purchased a faucet from Lowes and had to return it because I couldn't use an undermount. Long story short.......I lost my receipt because I purchased large quantities of items at different times for home improvement projects and simply misplaced t by e receipt. Now, I'm being told because the faucets are a high thief item and I don't have my receipt, I can't even get a store credit. What type of policy is that???? I'm penalized because you have unethical employees who steal from you and therefore I'm stuck with $169 Pfister faucet. Where is the logic in this when people return used items that's over a year old. That's just ludicrous. I will NEVER PURCHASE AN ITEM FROM LOWES, again!! The corporate office should really be ashamed of themselves for robbing law abiding citizens! Try hiring honest, hardworking people how want to work instead of the ones who run and hide when you ask for assistance. I would recommend Home Depot if you want to receive professional service without dealing with attitudes and lack of assistance. They also don't penalize the customers for having employees who steal from them. I mean....really???? I can't believe I was even given that excuse for a reason for not at least receiving a store credit!!!!!!! Truly unprofessional.
NUMBER IS DISCONNECTED.
Wanted to reach-out to someone at Headquarters to give a two-thumbs UP for a local employee who went above and beyond for the customer... Will Honea at the local Flower Mound, Texas store. My wife and I are seniors and had car trouble at Lowes close to closing one evening during the holidays; no on offered help, customer or employee... again, it was the holidays. At about 10:45 with only a few cars remaining in the parking lot and my wife frantic... Will came over as he was leaving work and offered to assist if possible. Long story short... he stayed with us, looked at our vehicle for the trouble, and even then assisted in locating a tow truck which could not come out until morning. Even after all the help already given, he then helped us to get back to home safely, not taking any payment for assistance or even gas, stating instead "helping eachother is what everyone should do," My eife and I are eternally greatful to and for Mr. Honea and his help. PLEASE insure this email gets to the appropriate managers and executive. Mr. Honea... I salute you, and I salute Lowes for having such good employees. God bless... Ed and Nancy Hall
Had a shed door replaced by Lowes in Severn md on 11/27 and had problems. Had to install new handle because new door was different dimension form original. Contractor didn't take that into account when he measured the door for the order. I replaced the door handle, Door opened ok initially but within a week or so couldn't open the door. Called the contractor but no response. Had a locksmith check it out and was told nothing wrong with the lock but door wasn't right. Had to take off the "stricker?" and couple of screws to alllow the door to open and close and lock. Talked to local store and they agreed to pay for the locksmith and issue new work order. Didn't happen and now they say no warranty because I put on the handle. Go figure. Too bad. I've been a loyal Lowes customer but won't trust Lowes again. Did a crappy job and then wouldn't make it right. Maybe too, you should do a better job in screening your contractors!
I am very very disappointed in Lowe's in Mooresville North Carolina. A few weeks ago I ordered some room size carpets to be delivered to my new apartment before I move in on January 18th. Now the stor staff is telling me the rugs will NOT be in until the END of January. How can a store sell something thy do NOT HAVE IN THE STORE. Nor was it even in another store so ithey could be sent to Mooresville. Is this a new way to run a business?
A store can sell and order something for a customer if they just have to have it. If you did not walk out the door with it then you knew they didn't have it in stock. I don't see where your confusion is.
I went to my local Lowes store to purchase Durock Brand Cement Board that was on sale until 1-24-19 for $5.48 model # 172964 It showed they had 10 in stock at the Brinfield Store and 37 in stock at the Green Store. Brimfield couldn't find any in their store so they suggested I purchase at a different store. I went to the Green Store where even IN the store their computer showed 37 in stock. But of course they couldn't find them. I have always favored Lowes over Home Depot but not anymore. I drove 23 miles one way to get to the Green Store and 10 miles one way to get to the Brimfield store. Not only was it a COMPLETE waste of my time but also my gasoline. What Lowes has done is called "bait and switch" which is AGAINST the Law. Believe me come monday am I am going to report them to the BBB as well as contacting the media. This is COMPLETE "BS". I will NEVER shop at lowes again.
It is only a Bait and Switch if they sold you product A and gave you a lesser product. Having an inventory variance is not illegal. It is annoying, but not illegal
San Clemente, CA store is short-staffed. Almost never is there anyone to assist and can't even answer the "operator" telephone line. A week ago I took a $400+ order to DeNault's Hardware. I'm now a DeNault's and Home Depot customer. Your local management may be saving some labor costs, but losing customers. Can't reward failure!
Ordered a product for home delivery 4 days ago. Last night, order status was "In Process". This morning, "Delivered". Called Customer Service, who checked, then told me the item was not in stock, and would not be available for 5 weeks! Checked the Product Page at Lowes.com, and it said - "Hurry, limited stock". Price was now $84 more than paid for price. Contacting State's Attorney office this morning to file complaint re: Bait & Switch, dishonest biz practices
Lowe's is going down fast. We would love to buy their products but that's where the service part ends.
Hello my name is Chris Bullock I live in Columbia Missouri I went to the store to get some blue ridge pine flooring. On that same day a Gentleman come in and got 48 boxes the same time I wanted 35 there wasn't enough so I went to order it online. I got a phone call saying it's on back order and they don't know when they will have it. I seen Jeff city had 199 boxes on hand so I asked can you have the 35 boxes transferred from Jefferson City store. Not a problem they said, got another phone call telling me they still don't know when they're going to get any flooring I told them I asked to have some transferred and I am yet to get a phone call on that they have it.
I purchased a generator from Lowe's. The best service was the salesperson and the delivery guy. All in between dd not have the slightest clue about customer service. A customer is not always right.However,customers do need to be treated with respect and given explanations of what is going on. I will continue to go to lows (pun intended) but I will not buy any large items from them again. Six other friends and relatives was watching to see how I was treated before they purchase a generator. Not now. $60,000 lost because of bad management.
Terrible management at Epps Bridge Athens GA. No one answers phone, managers stand around watching and chit chatting about nothing while customers wait in line while other registers are not even open. Cannot buy gift cards at registers! If at pro, have to walk literally to the other end of the store to get one. I get it that the big section makes sense but another station, even a smaller one, could be placed at the other end of the store. Or have a small section at each register. Managers have also been openly disrespectful/condescending to employees.
HELLO Corporate........ Do you ever just simply call or have your area managers call their stores???? It is amazing what I have to go through to get a price... It's actually a joke!!!! The phone rings so many times it the recording starts over again...... What a total waste of my time..... Also your web site will not let me check the price on the garage doors......
I'm having that same problem. No one answers the phone.
I went to the Chandler, Arizona store to buy a shower door. The options in stock were limited so the helpful young associate found one for us at the Ocotillo store. We had to buy on that day since our handyman was scheduled the next day. That is where the good part ends. There was a lot of confusion between the two stores about the item and the price, but finally I paid for it by phone and sent a friend to pick it up. He brought it to the house for the handyman the next day and they sold me the wrong size door! So, we had to send our handyman away. I took the door back to the Chandler store and instead of apologizing, they proceeded to tell me that they wouldn't take it back because it was a special order! Huh? Ah, no it was not. Then I had to put it back in my car and take it 10 miles to the other store to return it EVEN THOUGH IT WAS THEIR MISTAKE!! The next day I went to Home Depot and there was the door I needed, in stock, and ten minutes later I was done. I would much rather support Lowe's, but I can't with this kind of service.
Hello I live in Calgary, Alberta, Canada. You are closing the Reno Depot Store located at the Creekside Shopping Centre located in the north of Calgary. I have a suggestion for you. This is a very large building that could become a large sports facility. Such sports as volleyball, pickleball, tennis, badminton or soccer. Maybe someone might be interested in buying the building for that purpose.
What do you think?
I am a long time Lowes customer, On Jan 1/5/19 purchased a dishwasher online from your store 223 in Gaithersburg MD for $445.98 plus 159 for labor and parts and charged $604.98 by credit card online.
Received a call to set up delivery on Jan 10th and was told somebody will call me a day before installation to confirm the time.
Since I didn't receive any call, Morning of Jan 10th,2019 I called (hidden) to inquire after series of transfers, your store give me a number to call the installer, called nobody picked up, I had to leave a message on installer's phone to call back.
long story short I called 5 times from 8am-5:00 pm but no answer from anybody.
End of the day I was forced to call your corporate office with my complain and cancellation of the order and was issued an incident
1-278 7193 8528.
After waiting for 5days charges to my credit card until I get a refund and not having the dishwasher. for another week or so.
I will not stop business with Lowes but it was a very disappointing experience.
WHEN THE SITE DOESN'T LET YOU SHOP PRICE;I.E. THE CONVENIENCE, TO EVEN BUY @ LOWE'S GOES AWAY ! I LOOK TO BUY ELSEWHERE; I.E. THE RECENT MANAGEMENT CHANGES IN CORPORATE ARMOR ARE BAD11 THE CUSTOMER SERVICE IS GONE THE OLD HANDS ARE RETIRED, FIRED WHATEVER1 SO, THE SOUTH IS REPLEAT WITH YANKEE TECHS THAT DESTROY STORES1 I.E. THAT CAN'T SURVIVE [SEARS] WARDS, PENNEY! I.E. THE FACT IS; THAT IF LOWE'S SHOW'S TAIL---------- THE TAIL IS WHAT YOU [LOWE'S] GET!
Since late summer 2018 we have been waiting for our door installation to be finished. After installing our storm door, the Lowe's outside contractor then advised us that a part was missing. We were told the part had to be ordered by Lowes and have now been waiting for the part to be put on our door. The installer has no-showed and/or cancelled subsequent promises to come and complete the job. Most recently he lied and stated he came to our home, backed into the driveway but realized he had forgotten the part. How do we know he lied?......An inoperable vehicle is parked in our driveway making it impossible for anyone to back into the driveway!! Despite multiple communications with Lowe's Customer Care (after unsuccessful attempts at getting a live voice on the local stores phone), all we've gotten are cookie cutter email responses apologizing and promising that someone will respond to us. HOW LONG DOES LOWE's EXPECT US TO WAIT FOR THE JOB TO BE COMPLETED??
We are on our second year..........