ATTN: Lowes Executive Branch Mssrs. Drelling:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Fellow Lowes patrons : Re; Black Friday sham.. Our experience, after months of research we waited to purchase an appliance knowing the usual Black Friday Sale price might work in our favor saving a bit of small change. I agreed to accept a Lowes credit card after learning the rep pitched an offer. After purchase we were informed we could expect delivery either 11/ 20 or 11/21 2018.. I usually pay cash to avoid unnecessary interest payments.. Having received no further communication from Lowe's Sebring location we contacted Ryan the store manager seeking specifics. We were then informed our appliance was unavailable until (maybe) late December or sometime in January... We were also told to pay the monthly fee at 24% interest... In short, recognizing any Black Friday savings offer paying with Lowe's credit card would not only be lost, but the costs at thier CC interest rates would exceed the original price of the appliance. LOWES Corp C/S rep promised me an exec would return my call withiin four working hours. No contact was made. I've since cancelled order and Credit Card. Lowes may be under the false illusion this unethical poor business practice will go unnoticed.. I'm a retiree from CORP CEO in my mid seventies.. loads of great friends in real NEWS media.. Watch this space, more later..
CARPET - I was at the Goodyear, Az. location this weekend and spoke to a guy who was helpful with information about flooring. However when I found carpet that I liked, they did not have any sample for me to be able to check out. At that point, I just figured we would do it another day. The next morning I went online to see if I could get a sample, so I could make sure it looked right with my wall color and other flooring. At that time, I received a pop-up representative asking to help me, when I explained that I was looking for a sample of carpet, they referred me back to the store. So I figured I would call them and see if I could get them to order me a couple of samples for color. The first time I called, once going through the VRU to get to carpet, they never answered to so rolled back to customer service, who I explained that they did not answer the phone in flooring, so they transferred me anyways, and I was then disconnected. The 2nd time I called, I was went through the VRU and the phone rang many times. The 3rd time I called, I went through the VRU and was eventually rolled back to customer service. I spoke to Allison who stated that Andrew was too busy with another order. She took my name and phone number assuring me that she would take the number back to them and they would contact me shortly. 28 hours later, I have not heard from anyone at the Goodyear Store. Unfortunately, this was the 2nd time I have had bad service with this store. I also went through an issue with a KOBALT(Lowes Brand) warranty item that should have been easy with my original receipt. It was not..........I may need to look somewhere else for my new carpet.
This is not a review it is a complaint. Mr. Appliance, the company you use to fix appliances purchased from Lowes has taken over two weeks to fix my mother's oven. She purchased said build oven from lowes in Fremont, Ohio 43420. Thanksgiving is a few days away, today is 11-19-18. I called, on Saturday and left a message, gave my mother's name and her phone number along with my name, Pamela Kindle and my cell phone number. I never received a call back and when mother called today, she stated she was given the "run-around". Please contact Mr. Appliance at (hidden) to see if you can get them to fix my mother's oven. I'm sure we have ordered the part the Amazon paid someone to fix it by now. If Mr. Appliance represents what you get by purchasing a service plan from Lowe's, when I need to get a new appliance, I will NOT purchase it from Lowe's. Pam Kindle, daughter to Shirley Lemley
Beware with Lowe's purchased an oven brought the fittings from them had it delivered had to call the gas company the next day had a bad gas leak it was the wrong fittings very terrible experience we're lucky we're alive this is a true story my name is Bill
I have been shopping weekly at Lowe's for all my company purchases. My husband and I own a construction company in Vermont. Last night, we went to our local store and the service and wait time was completely inexceptible!!! The store was closing at 7pm. I needed help in lumber waited an hour and two people literally refused to help me and said they were leaving and I had to leave the store. I was furious! We spent a total of 3000.00$ when we cashed out and I was so angry over the experience that I'm not sure if I will ever return! All I can say is the Vermont stores are a joke and need to train employees on customer service
New York no better
recently i bought a freestanding gas stove from lowes. big mistake !i wish now i would have listened to my neighbors,'don'ttrust lowes. after a misleading runa around from the store manager to the ware house i received the stove with the bottom right side dented,truly ugly ! like i said FREESTANDING well the delivery/installer man [very nice called the ware house sent them a picture ,and they agreed to a 100.00 dent damage credit if i keep it. so i agreed, but they the store management has yet to apply that credit !SO NOW I WILL EXPECT THEM TO PICKUP THIS UGLY FREESTANDING STOVE AND CREDIT MY ACCOUNT, AND CLOSE MY ACCOUNT.this will be complained to the better buisiness bureau.word of mouth of bad practices is not good these days for any company.i received 11-14-18.please investegate lowes is located at veterens blvd ,metarie,la(hidden) manager sunrize?
You LAR monthly invoices are poorly designed, hard to read and extremely difficult to reconcile account activity. Also providing a pre-addressed envelope for payments would be greatly appreciated and recommended as well.
I welcome follow up question or comments with the intent to make doing business with Lowes more positive.
This is john, from Gettysburg, PA. 17325.
I remember a rumor from years ago that Lowes had considered Gettysburg. During the 80's to present time, housing has boomed. Remodeling is the new boom
these days. Gettysburg Contractors along with outside Contractors and your Diy's have to travel 30+/- miles to get supplies. It can be very wasteful to go
that distance for one item or items to repair unforeseen problems. At this time a lot of commercial work is going on, A lot of upgrading and remodeling.
We need a lowes here to supply the region. Tractor supply had opened this year and does not provide enough materials if at all. Plus they sit back in a ways
and do not have their sign visible for the traffic on rte. 30 or 15. I'm sure it's been brought to their attention.
I'm confident if you review the #'s, It may prove to be a viable asset.
I also feel you may never get to read this.
But, if you do. Thank you.
This is the worse store to but from . It started in mid September. I bought 4samsung appliances close to $5000 worth. Given a sept 22 delivery. The day before they cancelled order was not in. I went back to get a 10% discount I should have gotten originally and it took 4 hours because the associate kept talking to everyone else even after I final said to focus on what she was. Doing for me. FOUR hours for a discount insane. I was given multiple excuses and then they should have told you it was a special order. No one ever said that to me so doesn't matter. They called me twice to tell me they were delivering part of my order the next day, no one called to ask me if that was ok and the fact that the store had been told to hold until all 4 pieces were in. I was told my order would be in late Octoberand than Nov Third. When I called to check the best excuse yet " all the appliances are being shipped to the hurricane sites so there is a delay. First off have they even gotten through insurance to rebuild but now are being sent Samsung app'iances to sit on an empty lot. To think people are this stupid. So I again change plans here it is nov 18 and due to get appliances between 0930-1:30. I get a called truck is on standby. What does that mean will it be here today.idont know. I will never use nor recommend Lowe's to anyone. Customer service is terrible ,excuses are many and obviously they do not instruct associates how to act or what to tell the customer.
useless trip. All of this took place on November 7 and 8th of 2018. After the inspection no one contacted us about scheduling the installation. After calls to the installation phone number this week, without any response, the store manager was called. Finally, the plumbing department guy (not the installers) called today but not to schedule the installation but to advise that we have to make yet another trip to sign a "contract" no less, for the actual installation and pay the balance of $66 THEN supposedly someone will call to schedule the installation. The plumbing person said Lowes implemented this procedure to improve their process. Are you kidding? What a joke, the clown that devised the installation policy should be fired and walked out of his headquarters office. Plumbing guy said he hoped they would get rid of this policy as it was obvious I'm not the only one that has a huge problem with this clown show. I'll never work with them again unless they change the policy. As a Vietnam vet it is not even worth the discount to deal with this crap. PS: The only reason they got one start is the plumbing department guy was apologetic and seemed sincere. End of story.,,
ROOFING AT LOWES IN BLUEFIELD VA A NIGHTMARE!!!!!! First trying for over 2 months after I signed the contract for the new roof installation. I would get scheduled and no show no call. I would call and they would tell me they would call the contractor and find out all they could tell me is that I had been rescheduled. This went on and on. Finally they did finally install the roof BADLY. DID NOT DO ALL THEY WERE SUPPOSED TO DO. Called the store manager to no avail. He was no help. I HAVE MAJOR LEAKS AND CAN'T GET ANY HELP. NO ONE WILL CALL ME BACK!!! I have made complaint after complaint and no one will help!!!
DO NOT GO TO LOWES FOR ROOF INSTALLATION, YOU WILL BE VERY UNHAPPY!!!fg
Lowe's Lake Park -- forget it !!!!!
I won't bore you with the details but save your time. Go to Home Depot or any other place !...
Yeah, D Bounds. Let's yell at someone for doing the job. What if the military guy in front of you was a stolen valor goofball wearing a navy seal trident upside down? or some jamoke who was dishonorably discharged. Bet you wouldn't of wrote this review. I don't think you respect PEOPLE WITH JOBS.cx
I was in Surfside Lowes and asked FIVE different associates where thermocouples for gas hot water tanks or gas furnaces was at, then went to store manager, they all advised me that Lowes doesn't handle such a thing... this is the EIGHTH time I've been to this Lowes with same results, so I drove to Home Depot in Murrels Inlet and bought 5 ( five) This is TOTALLY UNACEPTABLE.... Merrill G. Hedrick III I don't really expect a return email from Lowes Corprate, but praying you do something
So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few minutes. I tell them no thanks I want to hear this.
So a young cocky full of himself moron comes to talk to the gentleman and says no you do not qualify. The gentleman tells him he has always gotten a discount there. So the moron says well we have told our people to tighten the rules and we only give what corporate requires we give and you do not qualify. The gentleman says he will then take his business elsewhere. The young moron replies that is your choice.
E Spokane #4714
5617 E Sprague Ave
Spokane Valley, WA 99212
What a shmuck, he also told the gentleman that he would have to talk to the CEO of Home Depot to change his mind.
I hate people who do not respect our military.
BLOW IT UP PEOPLE
Yeah, D Bounds. Let's yell at someone for doing the job. What if the military guy in front of you was a stolen valor goofball wearing a navy seal trident upside down? or some jamoke who was dishonorably discharged. Bet you wouldn't of wrote this review. I don't think you respect PEOPLE WITH JOBS.
THIS IS FOR LOWE'S
HAHAHAHAHHAHAHAH WHAT A LOSER
Women Vet.. first of all I am a veteran and work at a Va.. you must show a Va ID card.. And the only way to get that is if you qualify for Va services.. A dishonorable Vet does not qualify.. Every vet that has served whether honorable or dishonorable still has to qualify for medical services. Then you get a va id card.. So if this vet showed a va card and got treated with disrespect, then the clerk was being a Ass.PERIOD!!! Ps: If corporate is making rules of how they issue their discounts for Vets, maybe we need to expose their behavior to the media and take our business elsewhere
How Lowes is going to make money/purchase a dishwasher 2weeks for delivery and installation/ BS
My name ii Anthony Herring. I have been trying to get my home repaired, and repainted interiors from damaged as a direct result of Lowe's contractor not taking steps to protect my property after the contractor ran out on me, before Hurricanes Florence,they with intention,left my home unprotected before Hurricane Florence hit. I have damages to my home before and after the hurricanes Florence and Michael hit causing water damage to my home 3 interior room's were damaged, a upstairs window and 500ft of insulation. The contractor also damaged outside metal trim and vinyl siding, which needs to match whenever Lowe's get around to having my home repaired properly, if ever. I have gone through Lowe's local, regional,and cooperate headquarters and have experienced lies from them all.This has been the worst case scenario I have ever experienced as a customer. There is a lack of communication and commitment on all levels to fix and repair my Lowe's neglected installation of an incomplete roofing contractors negligible ways on behalf of being contracted by Lowe's in Winter ville,NC, someone at Lowe's is responsible for delivering on their promises to me, my family and an emotionally draining,mentally handicapping and physically draining assault on my character and deposition as a customer and home owner who has been mistreated from the top to the bottom of Lowe's customer services!!!?
Stay away of Lowe's, I paid for a floor installation project to give a face lift to my house, nothing of this happened, the floor is unfinished, bad and my house has waste materials all over the living and dining room, today November 13th is the 16th day under this nightmare. I never believed that buying to Lowe's is to buy a problem.
I would love to trade installation nightmares with you. Signed a contract for a measure for a new kitchen and two partial bath remodels January 9,2018. Today is November 16th and there's no completion date in sight. Contacting corporate made things a thousand times worse. Yesterday I was informed by someone in NC who has never been in my home in MI that I am lying about extensive damage done to my time floors by the original contractor and his wrecking crew. 28k+ for a kitchen and unable to host gatherings in my home for 9+ months. And an attorney will have to be involved to negotiate damages done to my property.
I won't bore you with the details but save your time. Go to Home Depot or any other place !