On Friday July 3rd at approx 1:10 pm we visited Lowes on 11950 Rojas Dr in El Paso TX 79936. We were on isle 47 looking for screen rolls to replace a torn and broken screen. We also needed the frame so we had a question on frames that were in stock. A young man possibly named Omar, was moving some doors on a pallet jack. Im sure he was busy. We had brought our screen from home with us to show someone what we needed so we showed the employee and asked if he could help us with some screen. He immediately said "we do not sell.screens" and walked away. Did not bother to listen to what we were asking for and left us standing there feeling like idiots and like we were bothering him. HE WALKED OFF ON US. There were 2 other employees that tried to help but it didn't seem they knew what we were asking for either but at least they tried. I'm angry now. I asked the employee at the self checkout for a manager. I believe a Victor came out. He too did not seem to know what we were asking for. A SCREEN REPLACEMENT! HE did not seem interested in my complaint on the employee. Lowes on Rojas has the WORST customer service and help from associates is hardly ever available. Employees do not seem to know how to help a customer and I don't know why we even waste time or money going there. We left Lowes and went to Home Depot on Rojas just down the street. In 5 minutes we found an employee where the screen was and SHE was willing to help us and understood exactly what we were looking for. We found our product and bought what we needed. The sad part is that we bought our WINDOWS to all our home at Lowes. Sad to say I will never make that mistake again. Poorly installed and unfinished work we had to pay someone else to fix. And they tell us they dont sell screens? I should have learned my lesson that time but Never again. Never will I waste my time and money again at Lowes.
I just called to see if you had any mulch left that was on sale . They said only the red. We needed the red my husband went to get it and they said they were all sold out. I am sorry but l think you should honor the sale 5 got 10 at another time when you have the mulch in stock. This is the second time this happened to us
We ordered something online for pickup. We had errands and went to our local store (Burlington, NC) on the way. We were met with "your in the middle of the pile and we haven't even gotten to you yet! by some redneck that presumably "works" there. She was the most hateful, disrespectful and rude looser we've have ever encountered. Not only was she horribly rude to us, but she even had the gumption to role her eyes! She needs to be fired!! Lowes in Burlington apparently hires whatever is breathing, with no regard to customer service experience.
We have been waiting for a new fridge for 2 months now we find out it's not coming and had to buy a more expensive one are fridge is broke we are in Delaware and your delivery manager Martia won't call us back we want it delivered now I want a call from the Newark store today last name price
Your store on Havana in Denver is horrible. I bought a washer and a 3rd party company delivered it. They put two dents in my wall from bumping the washer into it, they turned my hot water off and forgot to turn it on (I didn't know how), the hose that drains into the utility tub was not hooked up so it was a couple inches up, they told me washers today don't come with leveling knobs at the bottom and stuffed wood underneath it to try to level it. They didn't have a level either. They threw some of the styrofoam on my neighbor's garbage can. I'm still trying to get someone from Lowes to help me. They shove me from one department to another, prompts just keep coming up, no one answers. Customer service manager told me her boss was giving her dirty looks from sitting on hold with the 3rd party contractor to get them to come back out. Why would she tell me that? I am going to post what I think about your company on FB and let everyone know what horrible service you will get from Lowes. In addition, I spent over 2 hours on the phone getting nowhere with no one who wants to help. Why would you stop with Lowes being the people who come out and install and might know more than these "movers" who know nothing about installation. And when I held the door open for them to get out with the old washer, I slipped off my sidewalk and sprained one of my toes. Do you have anyone who cares at all? I should be getting a 25% discount plus a set of levelers and I'll pay someone to fix it. I will never buy anything, not even a plant from Lowes ever again.
Problem with storepolicy
Two of your young men from the Paterson, NJ store came and installed our new refrigerator. It was an excellent job that they did, over and above our expectations. Jose and Dennis were thorough, knowledgeable, efficient, polite and friendly. We certainly will continue to do business with your company.
the heck is going on with your store in Upland California. Placed a curbside pick up 3 days ago still no Email that it is ready. I checked status the things I ordered have been at store for 3 days. Tried calling store no answer. I even called blinds and appliances no person would pick up. I thought I would give you a chance but I go into store not one person knows where anyth
I have noticed that despite orders to only let a certain percentage of shoppers be in your store at one time it appears that is not happening. From open to close your parking lots are full to the brim from the front of the store to the road. I also never see anyone waiting to enter your store. I would hope since your corporation is making money hand over fist during this pandemic you are also giving back in a SIGNIFICANT way to assist in the needs of the community re,m ,m ,m )()()()()(
They do not CARE.
Nope. They do not.
NO, THEY DO NOT.
no they don't
Not likely. Chambersburg Store 706 cant even get employees to wear their masks right. Seems socially irresponsible to kill your clientele off ... but what do I know ...
Lowes in Johnstown, PA Jody in Lawn and Garden..WEAR YOUR MASK CORRECTLY!
Get over it masks dont work anyway if your scared don't come outside
I agree with you...no reason to wear a mask...just shows you how people follow like lambs to slaughter.
YES THEY DO IMBECILE, EDUCATE YOURSELF.
Where did you get your medical training?
Wrong, masks and distance works.
Remember its not just you thats exposed to germs. You coukd potentially make others ill
your the reason the virus is getting worse
You do not understand public health.
Stop spreading ignorance. That is why so many of or young people are now infected!!
YAY! THANK YOU! EVERY STORE... BELOW THE NOSE! LIKE A LOADED GUN!
STAY HOME IF ITS THAT BAD
Apparently they just started making them wear ones finally even though I know one store that has had two confirmed cases within there own store in Bakersfield. It crazy they don't seem to worry about safety at all just what $$$$$ comes into there stores. Bakersfield crazy anyways no one seems to put a mask on in that town.
YEP! KEEEEEEEEP SPREADIN'!
Just stay home.
If thats thst the case the store closed. And then people like yall comlpaning needs to stat home.
SLOPPY, PASSIVE AGGRESSIVE ASSHOLES
West Mifflin stored lets people walk in freely all day without masks and they are greeted without question. Why don't the employees care for each other?
Stop being a whiner, stay home