Terrible customer service resolution when they cashed my payment but never credited my acct. TOTALLY UNACCEPTABLE 2 to 3 months to fix while negatively effecting my credit!
I have been an employee at Macy's for 3 yrs. I have been given promotions and raises accordingly because of my strong work ethic and hard work.
Our store has nor had enough employees since the day I started which meant long hours , which I was always happy to help out with. After being promoted to a lead position in fine jewelry, I realized that not only was I not going to be trained properly, but that my long hours and I lunches was going to turn until never being able to leave the store. Me and my fellow coworkers would be left alone for hours with no lunches or breaks and because it is fine jewelry, nobody could help us from other departments.
I stepped down from the lead position as I felt uncomfortable not being trained .
macy's headquarters phone number +1_8-5-5-2-9-8-2-5-O-7____
I would like to commend a team of sales people that worked together to satisfy the customer...me. I was told by the main customer service that a Free People shirt I wanted to purchase was at the Cherry Hill NJ and Langhorne PA locations. I went to Cherry Hill and it was not on the floor and then went to Langhorne PA location and again was not on the floor. I was disappointed to say the least BUT Ginny Minnich,
I had a horrible experience at the Mentor, Ohio be location. I felt my children was racially profiled by an employee his name is Don Harris. As I was checking out at a register my adult son and my two other children was still looking at merchandise and he told my children they are not allowed on the store without a adult and my told him he was an adult and he told my son I don't care explain that to security once they arrive. He also came and got his supervisor who was just so happen to be assisting me at the time. I heard him talking about some children but not thinking he was talking about mine. She told him it was ok and there was no need to call security. There was a of young Caucasian boys walking around and even throwing around a ball playing catch in the store and he didn't say anything to them. And when I asked him what was going on he told me that my children shouldn't be in the store without a adult. My son told him that he had already told him he was a adult. Well I don't have to check anyone's ID to ask them to leave and he was very rude and nasty about it. I told him like we walked past you several times and you saw them with me and my son is also an adult. He like shrugged his shoulder as if he didn't care. That's poor customer service and discrimination. I will be contacting someone about this matter.
Deborah Birchmore and Joanne Hoff went out of their way and searched in receiving to find the shirt I drove 45 minutes to buy. These women are a asset to the sales force of Macys. Thank you GINNY, DEBORAH AND JOANNE for going above and beyond to satisfy a customer..
Simply put. Ordered a sectional sofa. A week later the delivery truck broke down, so no delivery. They need another week to get me the sectonal I ordered. The warehouse is 1.5 hours away. Wow! In this "Delivery Driven" Economy, this is unacceptable. Taking my business elsewhere.
Another person was hired for the job but "literally" walked out during a corporate visit because he had never been trained and was supposed to do a presentation that he was never taught to do.
Cut to several months later (and a new store mngr)
We were told to meet customers needs, presell longer than necessary and adjust prices if necessary as we didn't have anyone in the department that was doing the sale signs correctly. There was an issue with redbox pricing. Itchanged from superbugs to regularpricing and the pricing was never changed correctly. I told my district mngr at one point and she said no worries, the company was still making money.
4 weeks ago I was called to the office and confronted with security who,to make a long story short, accused me of changing prices on purpose!!
Continued to grill and humiliate me and tried to get me to say I knew the people I sold product to .
I went over all the signage problems with them and also that we were told to take 30% off all sales to meet our presell goals, which at one point was 30% off 70%!!!
I actually had to call a number after I was asked to leave work. I was yelled out for45 minutes by someone who is telling me that I shouldn't have listened to mngr because they know nothing about fine jewelry. In the meantime, WE HAVE NO JEWELRY MNGT???
I am no longer an employee of Macys, nor would I want to be!!!
To be treated so unfairly after three yrs of working and being praised and promoted and complimented for my hard work. To be shamed and humiliated to cover there own poor mngt and lack of hiring.
I will no longer shop there, nor my family.
You have lost a dedicated employee and customer as well as my (very large) family.
And it should be said that my fellow coworkers continue to call me to share the goings on at Macy's and they are not happy!!!
DO NOT BUY E GIFT CARDS FROM MACY'S!!!!! Usually you will choose a card enter the info needed pay for it and hit send. PRESTO!! The recipient received their card in literally minutes, right? NOT WITH MACY'S :-( My daughter's birthday was on a Saturday. Bought the gift card at 9:04am. Her birthday was almost over and I called late that afternoon. Somebody in Mexico answered. It was difficult for him to communicate to me as to why to the heck it took so long to email a gift card. I assumed they hatch them and then send. He said it should be received within the next ten minutes and oh by the way, they usually take 24 hours. They also had the mail in correctly entered. I gave him a new email so the same error would not occur. Now I was into this fiasco for $200. I made sure the email was entered correctly. Mr. Macy's CEO-There are plenty of US citizens that need part time jobs here on our own soil that know how to spell and know how to inform customers asto what is going on in order to prevent what's happening to me and to many others I'm sure. I also called them before and asked to cancel my order bc my daughter's birthday was over and her gift card was never received. The customer service gal said it was not ably to be cancelled. I asked why. She literally had no answer. I asked for a supervisor. Put me on hold. Never came back. I hung up after 26 minutes. Again Mr. Macy's CEO QUALITY!! I will call again tomorrow when people that actually speak and understand English actually answer the phone to see if I can get my money back.
Had the worst experience in the Willowbrook store today. There were teo peoe.on the floor in the shoe department. one of them.was literally walking around with a shoe in her hand and refused to help anyone. The othee was trying to do everything. Needless to say there were some very unhappy customers. To make matters worse I called the office and was promptly told that there were 5 people supposed to be there. I imagine they werw all hiding because no o
Macy headquarters phone number +1 (8)(6)(6)-9-4-0-O-O-O-5
Next week I will be 75 years young. Tonight as I watched
your fireworks presentation, I felt like a child again. Without
a doubt you provided my husband and I one of the most
exciting thirty minutes ever! We sincerely appreciate your
efforts and want to commen
efforts and want to commennn
Dear Macy's, Thank you for the most beautiful and inspiring fireworks show, July the 4th, my husband and I have ever seen! We want to thank NBC, also for broadcasting this spectacular event because we watched it on television. The fireworks were breathtaking and the music that was choreographed to accompany the fireworks display was majestic and beautiful! Our thanks goes to the New York Police Department, as well, for keeping this event safe for their visitors who were fortunate to attend this wonderful event this time of year. We want you to know how much we cherish the exciting and fun, "Macy's Thanksgiving Parade" every year on television, too! It is the best way to usher in the Christmas holidays!
Thank you, again, for all the "special things" you do to highlight the love and beauty and pride that is still very much a part of America!
Sincerely yours, Billie Sutton, a Chattanooga, Tennessee Macy's customer
I again, at 78, watched from Shaker Hts, OH on TV the New York City fireworks display you Sponsor. Thank you!!! Again totally magical. And you surpassed excellence this year. I cheered and cried. On my bucket list to see it in person!!
I shop at Macy's near my home in Shaker Hts, OH and at Macy's at my new winter home in Naples, Florida.
Again thank you!!!!!
efforts and want to commend each and everyone of you
for giving us and others the opportunity to experience this
beautiful holiday in the comfort of our homes.
Honestly, if you want me to shop online and pick up at store, you need to get your packing issues under control! I ordered 8 Corelle pasta plates which would require 1/3rd of the packing materials. Instead, 24 sheets styrofoam and (2) 36in bubble wrap. In a HUGE box!? This item was packed in the store where I picked up!???
If we're going to get issues with the planet under control, THIS isn't the way!
I now feel guilty for ordering, because I contributed hughly to our biggest societal and planetary problem. TRASH!
Had the worst experience in the Willowbrook store today. There were teo peoe.on the floor in the shoe department. one of them.was literally walking around with a shoe in her hand and refused to help anyone. The othee was trying to do everything. Needless to say there were some very unhappy customers. To make matters worse I called the office and was promptly told that there were 5 people supposed to be there. I imagine they werw all hiding because no one was helping the line of customers waiting. I was an avid Macy's shopper thats going to change now.
This company sucks - I got a letter saying that I was being "upgraded" to an American Express card instead of my Macy's credit card.On March 1st, I called the number on the letter and told them I declined the offer and didn't want the card. I was told it was taken care of and that I wouldn't receive the card. This week, I received a new American Express card from Macy's. I called and told them I had called and didn't want the card. I was told it was too bad and that they wouldn't cancel the card because I didn't contact them in the time noted on the letter. Fortunately I kept notes on the phone call. Once the agent looked at the notes on their end they saw that I had i fact called to decline the card. I was told the agent that took the card hadn't followed through with the necessary paperwork so therefore I couldn't cancel the card. It is illegal to send credit cards that are unsolicited and I told them so. I was told by a supervisor, there was nothing they could do because the paperwork was not done. I then said I was calling my lawyer and that what they were doing was illegal. The supervisor then backed off and asked if I would like to cancel the account. I said yes - then I was told I could still have my original Macy's card. At that point, I said to cancel all accounts and that I would never shop at Macy's again. This whole situation is unethical. Good bye Macy's.
Send the card to the pres of Macys his name is JEFFERY Gennette I dont know if he knows what his executives of marketing are doing we need a class action lawsuit for this . I consider this fraud dont you? They would not give me my original account so something is shady CLASS ACTION im sure there is more out there
All of a sudden I get a double bill from Macys one from Macys one from American Express Macys. So I put in a few calls and found out my charge I've had for 46 years was cancelled and they took it upon themselves to give me an AE with out my knowledge. Of course they said they sent me two letters which I've never gotten and went ahead and did this anyway. I then requested my charge back and they wouldnt do it said they couldnt however NO ONE gave permission to go ahead with this transfer!! Macys Executive from an office was an Idiot she could have cared less about customer service. I set them to the CFPB and all they did was make them respond. I HATE AMERICAN EXPRESS this should have been my choice I signed nothing to do this. If I want a Macys charge I have to reapply. They can GO TO HELL!!!! Be careful out there Macys is getting shady
dont let this happen to you
You sent my account to collection knowing that I have an excellent payment history. I never received any communication until my account went into collections. I was willing to pay my account minus finance and late charges and you refused to investigate this matter or provide proof that I incurred the charges when they were made in NJ and I live in FL!
Macy's you have the worst customer service in retail. My order was delivered to the wrong address signed for by the wrong person and when I called to let them know I didn't receive my order they insisted that it was delivered and signed for and I have to wait for them to send me a letter with proof of delivery which takes 7 to 10 days before they can replace me order. Now what good is a letter going to do when I'm telling you I did not receive my order and I do not know the name of the person who signed for it. Do Macy's really think I would lie about an $80 dollar item when I have been a loyal customer for over 25 years? This treatment of customers is absolutely ridiculous you are basically calling me a liar and causing me stress for something that is UPS fault. Why can't you just replace my order like normal companies do and isn't these orders insured? Where is your customers service? Shame on Macy's for causing me stress for something that's worth $80. This company should invest in some customer service training and take a look at their policy because it absolute crap.
Today at 10 am I went to buy a set of luggage's at Macy's in Melbourne mall and I was mistreated and disrespect by the manager Mr will, when I was requesting to explained prices disparity discount and other coupons I have received since I'm a loyal customer with a Macy's card . His attitude was not to explained nor to facilitate the purchase but rather the opposite, would not answer and got into a useless argument over my questions on the discount and other coupons. He told me to buy someplace else and not to touch the tag attached to the merchandise?. I was so disappointed , heartbroken and felt I was dealing with personnel from Walmart or garage sell. A real shame . I hope you re-educated your employees with customer service and PR training and specialty at the manger level that seems that their position has given their power to humiliated seniors citizen . My email is : (hidden) for further info. Thanks.
Hello I am responding to lawsuit on how Macy's treat employees. I was hired part time for Xmas Holidays . I am disabled with M.S. I was very honest and told them on the spot that was an issue and I had two rotator cuffs and spinal fusion , with a rod in spine I had to be careful with bending d lifting over 5 pounds. I worked very hard. Suppose to get off at ten but Was there after closing out registers Till 12:20 am. My back and thirst for water was such a necessity ! I dressed so well have long blonde hair Very personAble! I was never trained Put out on floor. I was yelled out in front of customers by Kathy Supervisor fashion place mall I had so many ideas to set bar higher for macys ! My pay was not what I was promised! I tried so many times to talk I ever had a break ! I was told I could not park in handicap. I had handicap Card plate . I sold a lot and opened up Accounts for new people but Kathy took my number off and took it. I loved my job.I did tv commercials in SLC for 30 yrs. I dressed well talked well. I noticed Kathy floor supervisor took clothes! She was a lesbian . Called me Dolly Parton names. I got sick and because of overworking me I have now more spinal surgery ! I am told to go upstairs get certain clothes bring down and on my supervisor lunch he would pay ! I told the woman Lida upstairs she k ew I was working three registers And waiting on people and cleaning fitting rooms! I wAs sweating . I took my water to have a drink and George knocked it out of my hand. I asked why he gave special deals he said They didn't know care but he yelled at me and said if I wasn't gay or liberal I will be run out! Sure enough they broke me. Said they saw me I didn't look disabled so I cannot park in handicap and I need to give my pin back with name! Then accused of stealing the clothes I was told to get and bag for supervisor! Said if I didn't leave call police ! I said call I have done nothing wrong! I was crying I worked so hard , I had to pay a restitution fee of 288$ . They. Saw I spent so much at Macys Still do. I loved my job! My drs called attorney for disability so turned it over! My phone interview from fla was 1200$ an hr than they said 10.25 than 10.00$ I wasthen not only told I didn't look disabled but I overdressed! I was too personAble with customers. I was set up by Kathy and some said they were sorry when they don't like someone they hurt you! I said i Did good and thry accused of theft But they were stealing ! I never got my pay or last check! Later Lisa Jackson said i was too qualified find another job. They hired all day anyone who walked in store . The supervisors Smoked pot with employees outside It was horrible ! I ended up In hospital never had that treatment ever from anyone! My sister is high up in manhatten Macys and she said this Macys looked like s Bargain basement store! My supervisor zjourdan Polsen told them he asked me to bring the bags of clothing so he could have his mothering law check and get discount I never stole! They had me stand up look at clothes I was wearing ! I have a disability attorney on this. I shop off line but the supervisors take 20$ out of drawers if they need money snd steal from store My supervisor stood up to them and my attorney and told I did nothing jealousy Nd they steal from Macys training is awful Smoking and pot with emoyees outside just too low class! They fired my supervisor for being honest ! 48 people have quit or forced to quit ! Class action suit should be brought against Macys for what they do to all customers employees and They actually watch people in restrooms ! I order on line but if u want Macys to be anything like Dillard's and notdstroms than clean house at the fashion place store I have spoken to so many all say they lie and steal and say one wage Nd change. Kathy st fashion pl said she knew nothing about supervisoriimg she didn't I did! She was horrible wore jeans holes in knees and just mean Please see I get my restution fee I have two attorneys one for disability ! No one stays but they hate their customers. Your supervisors steal from the store I was so impressed but yes it was like. A bargain basement store! I was treated so I could really sue Macys but attorneys handle all this Kathy needs to go to jail with Nicole Deedy and Lisa bad ! Thank you . I do have attorneys ! You