I ordered a jacket online it came two days ago. I just noticed the security thing on it. Now we have take it to the store to have them remove it. So inconvenient. I should get something for the inconvenience like a gift card.
I enjoy shopping at Macys. They have wonderful sale prices. My problem is their credit department. I have on two separate occasions opened a Macys charge card, no issues with that process. The problem starts shortly after that, the first card I got I could never get them to send me a statement. Tried for a couple of months to get them, finally got tired of going to the store and handing them my card to make payment and closed the account. About a year ago I was convinced to open another credit account with them, got online access and was satisfied. I just tried today to pay off a recent purchase to find out after 3 attempts to access my online acount that my online account was cancelled due to non use. Only got this answer after my third phone call and a demand to speak to a supervisor. I asked to make a payment on the phone and to cancel my card again to be informed I would have to setup my online access first.
I do not understand why this company cannot handle their credit card issues with customers.
On 7/8/17 I purchased a sectional at 2825 S Glenstone Ste 100 Springfield Mo salesperson was Michelle Conklin. I was sold a Macy's WorryNoMore ultimate plan which warranties for 5 years of worry free use which clearly stated coverage for pet damage; teeth, claws. My salesperson assured us how great the protection was especially since it covered pet damage so I purchased this because I owned 2 cats. Who now have a declawing appointment scheduled.. I submitted my claim and the clear pictures of the clawing damage to 4 pieces It was denied as neglect. We resubmitted the claim and they only want to replace one piece. The areas of damage are clearly on 4 not one and cover the corners onto the sides with long strings pulled out. This is unacceptable. I paid 1769 for the sectional and 458 for this plan. I want what we were sold "Macy's offers you the best in furniture protection".
I was looking for specific shorts and was unable to find them in a nearby Macy's store. The clerk in the ladies dept searched the computer to find which stores still had the shorts in the entire USA. I called the store in Hialeah which had the most. Marisol took care of locating the shorts on the clearance racks and found a way to have them shipped to my home. She was beyond helpful and I want her to be acknowledged for her over and beyond customer service.
Re: Macy's at Coral Square Mall- Coral Springs, FL Manager Arlinda : she was incredibly rude and unprofessional. She walked away from me in the mid sentence as I was tying to explain to her why I could no longer wear a pair of shoes i purchased just a few days ago.
I just got off of the phone with 1 of your employees in Illinois River Oaks. I explained that I recv'd my old statements that I've requested several times, periodically. I matched my saved return receipts with the statements for 2015 and 2016. The 2015's matched up, but 7 of my 2016's did not. U was put on hold, then the phone hung up from their end. Please find out what happened and get back with me. Pamela Dorsey @708/510-3756.
Store manager LOREN basically called me a thief because I had no receipt but paid with my Macy's card when I purchased. The cashier was intoxicated and appeared very rude didn't know how to assist without a receipt. I was racially profiled, demeaned, ridiculed and called everything but the N word, Today Marcy's, Great Lake Mall Mentor, OHIO 44060 (hidden)
What a hopeless mess Customer Service is! I ordered a 10' x 13' karastan rug which was "lost in transit." They opened an "investigation" with UPS and told me that they would not credit my account until it was finished. I then was told that I needed to place the order again, which I did. They said that they could not honor the original sale price, which I argued was not appropriate. When the charge showed up on my credit card, it was double the price. The second rug was supposed to arrive in 4 - 7 business days, when it finally arrived, it was the wrong rug!!!!!! I sent it back and am still waiting for my money back. I will never shop at Macy's again.
WORST CUSTOMER SERVICE EVER !
Yes they are
They are the worst company to work for. Their so-called managers don't do a thing to help out their staff and want you to do an hour's worth of work within 15 minutes worth of time. They will fire you without the proper LEGAL steps just because they have the power too. I will never again support a company that does this to people that work for them.
Purchased clothes for my grandkids on 9-12-2018
I paid 99.71 on my macys credit card the rest was paid in CASH.i went to return the items i purchased on 10-09-2018
I was told that i used a gift card not CASH which is FALSE.
I asked to speak to a manager.I waited 25 min for Jasmine to come out she ended up giving me all cash.I paid off my credit card an was given the difference in cash.The person in the under ware dept. Needs to be investigated !
Furniture warranty is a joke! It's a scam!!
I defy any corporate officer to read the exceptions on the back of your 10% and 25% coupons. They are worthless! Precisely why customers flock to the net for purchases. This comes from someone that lived in New York and remembers back to the mid 40's. Harold Square... those were retails finest years.
I am adding a statement to mine from earlier today OCT. 1st. If the CEO of Macy's knows of the petty stuff that goes on and does nothing, I believe he should replaced.
I purchased an evening gown from the Dadeland store for a Gala that I needed for Sept. 28,2018. They did not have the dress in the correct size, so therefore I paid a total of $162 because I had to pay for expedited delivery. They gown arrived torn and damaged in the breast area. I talked to a representative that told me they would get a new dress out to me on time. Will the sad part is I never received the dress. I called on 10/1/2019 to notify a representative I never received the Item and how disappointed I was. Will talking to someone by the name of Arron I put the phone down and the when he decided he would speak, I was told that UPS delivered the gown to a food zone and I never received notification. I asked to speak to a supervisor. Someone by the name of Janice answered the phone a rudely told me I had to pick the dress up. I clearly feel as though I bought this gown off Macy's 2nd chance rack, and it is obvious I do not live at food zone. have shopped at Macy's for many years. They have lost a loyal customer for life!!
I am appalled at the action that was taken on me. I was refused to charge on my account because of 52 cents. My September balance was 52 cents. I decided not to write a check for that amount and when my current order came in i would drive 11 miles to pick it up and at the time pay cash for the bill. I put in another order and was refused using my card because the 52 cents had not been paid as yet How knit picking can we get I been a customer all my adult life and i am now 84. This the service you get ?
My husband was a General Manager in a important business. They used to write off such an amount. I am not refusing to pay I simply don't want to drive 16 miles for 52 cents. It cost me more in gas. To write a check for that amount is an insult .
Please let me hear from you so I don't think this went in one ear and out other
Worst experience ever with an Agent name Erline. called customer service to dispute an item that was returned. Transaction was not credited to my account. Agent told me it is my responsibility to keep my receipt , therefore is nothing they can do about it. The agent was rude unprofessional ,poorly trained from oversees. I asked to speak to someone from America she did not comply instead kept me on hold for over forty minutes.
I have been a customer at Macys for decades, However after this awful experience I will be canceling my Macys credit card.
I bought a bed and mattress pad I was told I had 10 year warrantee On bothicalled and called nobbody cares
So sad that another company in America has resorted to outsourcing customer service, in places who do not have any idea of the 'customer is always right' mentality. You can throw hundreds if not thousands of dollars their way, and still, you are treated as if they are doing you a favor for answering basic questions. Macy's charged my card without permission, for $300 plus dollars more than I authorized, and all the supervisor had to say to me was "sorry, you authorized it", didn't care what I said, or how I explained the miscommunication, no help, no educated response, just a half-ass placation and corporate nonsense.
SIX WEEKS AGO, I bought a sofa from Macy's in Charlotte, NC at South Park Mall. FOUR deliveries later -- each botched in its own way -- still NO SOFA! They are supposed to call the day before the scheduled delivery to give the 2-hour window when they will deliver. They have called and not delivered; they have delivered and not called; TWICE they have delivered the wrong sofa. WHAT IS WRONG with MACY'S? We are weary of talking with polite customer service reps, managers, salespeople. Is there ANYONE IN CHARGE? Are there REAL PEOPLE running your store, warehouse, or furniture departments? Do they realize what is going on?
Waiting for 4 weeks to get furniture delivered. Where is my furniture Lakeland?. Spoke to several managers and l still don't have my furniture. Corporate y'all have to get on these folks to do better. What the heck?
I will never order from macys again I never receive the packages I order they are always delivered to another location and customer service doesnt help they always say they will reship the package or issue a refund but if I wanted a refund I wouldn't have ordered the item in the first place. they dont even offer a discount for the problems caused terrible service for such a big company
Worst experience of my life, ordered something online just for them to cancel it. I called the next day and waited 32 minutes on hold just for them to ask for my number to call me back to make sure that its actually me. Top it all off they were incredibly rude and unhelpful. I will NEVER order from Macy's again.
After 35 years, I will no longer shop at Macy's. I bought 3 pairs of shoes online. I returned all three pairs in one sealed box; however, they only credited me for two of the pairs. I have spent the last three months trying to get my credit. I am finally told, they cannot locate the last pair!! All three shoes were sent back in the same sealed box and they have two pairs but can't find one? Each pair was in a shoebox. Isn't it interesting how one pair of shoes in a box are missing? These are expensive shoes and I can't get my credit. Calling customer service is the worst experience anyone can go through. Even the supervisors have no idea what they are doing and don't care about you. I have spent over 10 hours all together so far on hold waiting for supervisors and trying to get answers but no solution. I called the corporate office as well and that is even a bigger joke. No one answers there and the voice boxes are full. Basically, there is no one capable and available to ever help you at Macy's. It is the most poorly run business. They don't sell anything special, nothing you can't buy anywhere else. Customer service is what keeps companies successful . No wonder Macy's are closing.
I am going through the same experience as you. I will never shop on-line MACY's again, There customer service is by far the worst I have ever seen. Most of their customer service agents are foreigners and speak with a heavy accent and you can't understand them and to make it worse they cant understand the customer which makes communication a huge problem. When you are speaking to them you can hear another conversation going on in the background with another customer service agent. They have no sense of privacy. I am still waiting for a call back from a supervisor. i was told would get a call back in two hours and it has been more than 24 hours now. I am about to go to the media and have them shamed publicly after I show how all attempts made to rectify the problem and all the different customer service agents told me that the problem was corrected and I'm still getting a bill.
I agree with you!!! This has gotten out of hand. I am so mad right now. We just had a hurricane and I was just trying to place an order and was treated like crap. These call centers are a joke because they don't care. Disgusting!!!!