Information, reviews and public commentary for US companies

 

Macy's

Rating
0.747323
Web
www.macysinc.com/contact/reachus.aspx
Address
7 West Seventh Street
Cincinnati, OH
45202
Phone
(513) 579-7000
Twitter IDs
@Macys
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Elissa - 6 h 34 m ago

0

Yesterday I was shopping at the Santa Rosa Plaza store located in CA.

Unfortunately, the supervisors and or managers, who don't even introduce themselves treated me like I was shopping at a Walmart.

These Supervisor's/Mabagers didn't know how to process an on-line return for which I waited 45 minutes and still left with the item I brought to return.

On 2/3/19 two pairs of my free people socks were left out of my bag, I called immediately and was told to bring my receipt back in and they will take care of it. They same people who couldn't process a return didn't know what to do about the socks I paid for and didn't receive

They refused to give me a $7 price adjustment (credit ) for

a shirt I purchased one day over the policy.

I have spent around $500 dollars over the past few weeks and I was treated like garbage. How upsetting for a cardholder of 35 years. Unimaginable! Sad but true.

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Judy Whitr - 3 d 4 h ago

4

Good evening,

I was looking through our Sunday paper in Tulsa Oklahoma and I came up on the advertisement for Macy's. On page 8 there is an advertisement for a lingerie sale. I just want to say, give my opinion, that the pictures of the women in their underwear is completely inappropriate. Surely you would agree. Would you want your young grandchildren looking at this ad. Seen this before, complain to myself, but did not speak up. Advertisements with pictures like this, is one of the things that shows what kind of nation we live in. No wonder our children are confused. My wish is that your organization, and I hope others, would reconsider what kind of impact ads like this have on people. Please look at page 8 of your advertisement brochure titled "presidents day sale" and give your honest opinion. Thank you.

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Dr. Robert - 3 d 6 h ago

0

Worst company ever. Give you coupons but never get to use them. I use to spend $1000 @ Macy's but not no more. I'm old when I need a Place to sit there are none. Macy's you are heading for a fall like. SEARS. DOC

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Kathy M. - 3 d 11 h ago

0

The Macy's in Burbank is a MESS!! If you like shopping from the floor, this is the place for you .... really? Trying to select a $150 Free People blouse from the floor is just wrong!! When I asked the store manager why the store was such a mess, she replied, "well, the managers don't make it a mess" .... well, duh, I'm sure they don't .... but how about getting people to pick up the clothes from the floors so that good customers can properly shop?? Is that so hard?? When it was Marshall Field's it did not operate like this .... this is a disgrace!! WHY? I'm sure I'm not the only person noticing this at the Burbank Macy's .... and the attitude is just so complacent about the situation - that's what makes it worse. The people working there don't care. The Managers don't care. Do the Executives of Macy's care? I don't know. Someone needs to jump in on this one ..... or close the store.

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maria - 6 d 5 h ago

5

i recieved a pkg today and because they no longer had what ordered they substituted i dont appreciate that because i have to goand reurn this to the mall on my day off thats the reason i online shop to avoid that! im upset!

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Alma Fritz - 8 d 10 h ago

0

The worst customer service ever.Got transferred from person to person with a language barrier.I was getting different responses.Nobody was able to help me.Apparently was account number was changed without my knowledge and I could not get the new acct number even though it's MY acct.Ridiculous!!!! Where are my rights???? I need to call the CEO

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David M. Zeyen - 8 d 14 h ago

0

The picture of the four young people on the cover of your latest magazine is disgusting. It would appear that each of the young people are either drunk or drugged. With all the problems we have with our youth why not show happy people. Happy people would shop your stores and spend more. I assure you that my wife and I will avoid Macy's from now on.

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Anonymous - 22 d 13 h ago

Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O

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Anonymous - 22 d 6 h ago

y on line are very incompetent, The staff are are rude and unprofessional! I order children cloth was given a discount by supervisor. I receive a bill without the discount! It was moved, or taken off. i Called to speak with a supervisor, the women h

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Anonymous - 20 d 10 h ago

hate, hate hate macys!!! i was just told that I could not order on line any longer and that I could only purchase in stores due to too many returns and ordered items not being delivered. I only order on line because a lot I items i ordered and not sold in stores. you better believe I closed my acct with macys real fast. i will never do business with them again and I want ALL of my money back for the items I still havnt recieved___

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Anonymous - 22 d 13 h ago

Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O

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Anonymous - 22 d 6 h ago

y on line are very incompetent, The staff are are rude and unprofessional! I order children cloth was given a discount by supervisor. I receive a bill without the discount! It was moved, or taken off. i Called to speak with a supervisor, the women h

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Anonymous - 20 d 10 h ago

hate, hate hate macys!!! i was just told that I could not order on line any longer and that I could only purchase in stores due to too many returns and ordered items not being delivered. I only order on line because a lot I items i ordered and not sold in stores. you better believe I closed my acct with macys real fast. i will never do business with them again and I want ALL of my money back for the items I still havnt recieved___

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Anonymous - 22 d 13 h ago

Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O

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Anonymous - 22 d 6 h ago

y on line are very incompetent, The staff are are rude and unprofessional! I order children cloth was given a discount by supervisor. I receive a bill without the discount! It was moved, or taken off. i Called to speak with a supervisor, the women h

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Anonymous - 20 d 10 h ago

hate, hate hate macys!!! i was just told that I could not order on line any longer and that I could only purchase in stores due to too many returns and ordered items not being delivered. I only order on line because a lot I items i ordered and not sold in stores. you better believe I closed my acct with macys real fast. i will never do business with them again and I want ALL of my money back for the items I still havnt recieved___

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Anonymous - 20 d 11 h ago

0

It is no wonder their stock is doing poorly and they are closing stores. There is no customer service at all. I cannot even reach a human to complain about not being able to reach a human in the stores! Macys will probably not even exist in a few years, will go the way of Sears and Penneys!

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tanya - 21 d 12 h ago

0

hate, hate hate macys!!! i was just told that I could not order on line any longer and that I could only purchase in stores due to too many returns and ordered items not being delivered. I only order on line because a lot I items i ordered and not sold in stores. you better believe I closed my acct with macys real fast. i will never do business with them again and I want ALL of my money back for the items I still havnt recieved

General profile image

Anonymous - 22 d 13 h ago

Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O Macy headquarters phone number +1 8OO- 648_162O

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Anonymous - 22 d 6 h ago

y on line are very incompetent, The staff are are rude and unprofessional! I order children cloth was given a discount by supervisor. I receive a bill without the discount! It was moved, or taken off. i Called to speak with a supervisor, the women h

General profile image

Anonymous - 20 d 10 h ago

hate, hate hate macys!!! i was just told that I could not order on line any longer and that I could only purchase in stores due to too many returns and ordered items not being delivered. I only order on line because a lot I items i ordered and not sold in stores. you better believe I closed my acct with macys real fast. i will never do business with them again and I want ALL of my money back for the items I still havnt recieved___

General profile image

Anonymous - 22 d 13 h ago

0

Macy on line are very incompetent, The staff are are rude and unprofessional! I order children cloth was given a discount by supervisor. I receive a bill without the discount! It was moved, or taken off. i Called to speak with a supervisor, the women held the phone and never answer me nor got a supervisor on the phone.. I call several time without any help.

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AMM - 40 d 12 h ago

0

Ugh I'm at a loss for what to do next to get me money back. This is the last correspondence i had with Customer Service on 1/7/19 and i have not heard back from anyone...

Can you please cancel this order and refund me my $$$$ for these socks that I wanted for Christmas and are back ordered and cancelled 3 times!!! (and are now somehow $40!!!) and the jacket I ordered that you said was discontinued

I have written several e-mail, been on the phone with customer service for over an hour twice and have gotten no satisfaction and a great deal of frustration!!!

You've had my $$$ since December 5th for items that you have not been able to provide to me. Please credit my credit card and my Macy's gift cards immediately

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Jessica - 22 d 20 h ago

0

I am having the same issue!!! I returned an item 17 days ago that was ordered online but I still have not received my $44.16 refund even though, through an e-mail reply on a return status update I had requested, customer service assured me I would have my refund BY seven days ago. I have no idea who to contact about the money they owe me and there is not a Macy's store near where I live, unfortunately. This was my first shopping experience with macy's and it will be my last!

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Ed Byrge - 28 d 6 h ago

5

I am seeking postion to work in store at Lakeside mall as assistant manager in Men's Suits the best way to contact me is: (hidden)

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Unknown - 31 d ago

0

I forgot my password and not able to reset it online, I called so many times about it, it Not working properly, macys dont have a good employees working for them!!!

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Confused - 32 d 36 s ago

Ok I'm lost!! In the Akron store the 48hour sale was changed from Friday Saturday to Thursday Friday due to a storm coming thru. So Macys is aware of the storm coming changes the sale but doesn't close early to look out for the workers??????? That's pretty backwards!!!!

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C. Jenkins - 35 d 8 h ago

0

Run very very fast from getting a Macy's credit card. I did not know that a new account number was given to me when I made a charge a few months ago. I had not used my credit card and so they issued me a new number. I did not realize it and I paid the entire charge to my old account number. When I realized what had happened, I called the customer service department and was told that it was not a problem and that the payment would be applied to the new account. It was not done. When I found out that it was not done, I called again and was told it would be done. I got a new bill a month later with late charges on top of the original charge. I called again and was told that the account had been sent to collections. Really --- No Kidding. I spoke to a supervisor who told me that she would take care of everything. Alas, I just received another bill. The original charges were removed but I had another late charge and the account was still open. I have now called again and was told by a Paul that it would be taken care of. We will see. I have spent several hours on the phone with Macy customer service trying to get this corrected. I feel like I am in a maze and don't know how to get out. Run Run Run - Stay away from Macy's American Express --- It is a killer!!!

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Macys stole my money - 32 d 4 h ago

Hi I am the one who wrote Macy's stole my money... which they did, but they also are charging me fees monthly ... even though I paid them off!! I am so angry! To top it off it is ruining my credit!

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Macys stole my money - 32 d 4 h ago

Macy's is unorganized and has horrible customer service. I consolidated my Macy's card in November 2019 and come to find out in December Macy's cashed my check of $2,000 and did not credit my account. I contacted Macy's and faxed them proof that my bank deposited money into the Macy's account and they still did not credit my account. I have spoke with several customer service agents, who are very rude by the way and we're not cooperative. They keep giving me the run around and basically stole my money. I will never recommend or go to Macy's ever again , because of this incident. If I could ...I would give Macy's a negative rating. I am currently still trying to resolve this situation. It's funny, because I had no problems at all with consolidation with their competetors.

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Gucci Belt - 32 d 11 h ago

0

I purchased a Gucci black silver double G belt from Macy's on 34th Street in NY. I'd like to know why the buckle is fading. I've had it for less than a year and it's rusting. Words can not express how infuriated I am! I thought the buckle was silver, not silver plated. The fact this Gucci belt lasted less than a year is disappointing. I'm very upset about this and look forward to hearing from you.

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Frank T Roberto - 40 d 6 h ago

0

We have shopped with you for many years and have purchased thousand of dollars in your stores but because of you outsourcing your customer service department, twice when we have minor questions or dispute on our Macys credit cards we were not able to resolve them. The persons did not understand us or we could barely understand them due to language barrier. The occasions have been so frustrating and costly that we have cancelled our credit cards and will no longer shop at Macys. This is not a reflection on your salespersons, since they have been very helpful

This is a reflection on your policies and customer service.

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