Information, reviews and public commentary for US companies

 

Macy's

Rating
0.748092
Web
www.macysinc.com/contact/reachus.aspx
Address
7 West Seventh Street
Cincinnati, OH
45202
Phone
(513) 579-7000
Twitter IDs
@Macys
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Cherry - 1 h ago

0

I am currently a Macy's employee at the south beach location , and let me tell you . These people are rude, the managers are never around when you need them . This store doesn't have anything no plus size , petite, bedding , or tall . There are not that many people working there. I am not able to get a lunch break, or a 15 minute break. A manager laughed in my face just because I didn't know where something was . I am working today, but I don't want to go in because I hate it that much .

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Terence houston - 4 d ago

1

I have just cancelled both of my Macy's credit cards due to poor service to myself the consumer. Every thanks for sharing I paid my $25 fee I had two credit cards I turned on the transfer the balance on the one card over so I can have everything on one card they don't have on file that I even paid for thanks for sharing we are almost halfway through the year and I have received nothing. #imdoneshoppingatmacys

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Anonymous - 4 d 15 h ago

I would like to file a discrimination complaint against Southlake Mall in Ga

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JNLA - 13 d 16 h ago

0

Macy's Customer Service is now among the lowest I have experienced in more than 50 years. Yes one can blame the third world outsourcing to the Philippines and I am sure that is part of the problem. However Macy's is responsible and should be in control of how the "representatives" of Macy's handles calls.

When a customer calls you have a chance to create or keep a loyal customer. Regrettably low level arrogant, belligerent agents serve to dive away customers. They refuse to give their ID- the first sign they are a problem and have had complaints before. They refuse to transfer to a supervisor- another red flag!

Macy's you are not long for the business with this low level and unfriendly customer service.

This is one reason why you are closing stores. Even at store level your representatives are pompous and unfriendly. They don't make shopping at the store a pleasant experience so again YOU are driving customers away. You are doomed to follow the foot steps of Sears.

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Shirl - 4 d 17 h ago

I totally agree. After so many years Macy's has a bad reputation and is literally going under.

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Anonymous - 4 d 17 h ago

I have been a loyal customer for many years with Macy's, and listening to other customer complaints about Macy's policy was very disturbing. However, now I understand why. Macy's is charging another $2.00 (Yes two dollars) after the completion of payment. That does not make any sense.

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Anonymous - 6 d 16 h ago

4

I moved to fla but changed my address at the counters but no don't think I'm on the mailing list , I don't get the flyers coupons. What is happening with Macy's my address. 326 Chula Vista ave, the Villages lady lake fla 32159. I hope I will be getting the magazines from now on my name is Doreen maccado. Thanks

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Alfred Espinoza - 8 d 16 h ago

Why doesn't anyone answer at Macy's Workman # been waiting on the line for 2:28:58!!!! My# is (hidden)

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Sam - 9 d 16 h ago

0

Macy's sold my wife and I approximately $3700 worth of merchandise in the form of a mattress and accessories. I had an issue in March 2018 in which I ended up calling the president of Macy's and was directed to an individual in customer service who I thought was named Lisa again in Cincinnati Ohio. I was advised by her that there was a solution and it had to do with credit to the account. I received the merchandise and when I attempted to contact her my office had inadvertently discarded her number. I started at approximately 1 o'clock to try to speak to a human being and it is now 2:56 PM Wednesday, April 11, 2018 I have no idea what will become of this email but if it's like anything else I will not get any follow-up whatsoever. I would certainly appreciate it if someone would contact me at my law office in Louisville Kentucky I name is Sam and I don't believe there are many people that have spent $3700 on mattresses in March so I will not leave my phone number because the fact that with the runaround I got I would imagine there are a lot of people in the same boat who would get my number and I would like to avoid this. Sam

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ed - 15 d 18 h ago

0

I bought a ring for my wife, and was told by sales clerk that is was definitely returnable ( We have shopped at Macy's for 25 yrs.+) My wife said the ring was too big, and that she also had a very similar one, so we just wanted to exchange it (her ring was also from Macy's) I took it in for store credit, or refund, whatever was best for them. I was told it was NOT returnable, as I had taken a little 'tag' off of the ring so I could give it as a gift, and my wife could try it on. They said it says in the 'fine print' on the receipt that you can't remove it !! How would you properly try it on with a tag attached to the band! The manager was very unsympathetic to us, when we went in to resolve the situation ( I called in beforehand and they would not give me the manager's name)....so we just went in. They WOULD NOT give a refund, or store credit, as though I should have known to read the fine print ! Are you kidding me! We have spent thousands of dollars at Macys (Capitola, Ca) over the years.... and the manager acted as if she could care less if we ever came back as a customer. The WORST customer service I've ever seen! I'm 73 yrs and my wife 75 yrs old....treating us like they couldn't give a crap what we thought!

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Jade - 11 d 12 h ago

3

The tag is "little", exact quote, and the part around the piece of jewelry is even smaller. I have purchased jewelry from Macy's, so I think the ring could have been tried on with this little bit around it, certainly to get enough of an idea as to fit, even though she didn't want it anyway because "she also had a very similar one." I am fairly certain that it states on the tag that it cannot be removed for return. Did you notice? No one mentioned? Security is big in this department. Only one piece at a time can be removed for show because people can do all sorts of magic, such as replacement with a counterfeit piece. Surely measures like this are in place to protect the consumer.

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I. Bay - 11 d ago

At your age why buy more junk that you will not be able to take with you when you die?

Why not spend the money on some good wine and food. What you paid for that junk you could enjoy good wine an food every week for a year.

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Ally m - 38 d ago

1

I shop at the Greenwood Indianapolis store. Whose bright idea was it to move plus sizes to the second floor. I am handicapped and the bigger sizes were on the first floor. I think Macy's is now discriminating against bigger ladies. Not all women are size 10. Our clothes should not be hidden away like we are some kind of freak.

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bob - 22 d 6 h ago

0

you are fat as fuck. you are a freak deserving to be hidden away

Flagged for review. 
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Laney - 22 d 5 h ago

Bob, where are you coming from with that remark when you don't even know that person, which doesn't mean you should talk that way about ANYONE....whether you know them or not! Sounds like you consider yourself to be a "perfect" specimen of the human race and not like everyone else, except that a PERFECT specimen would never degrade other people like that! I am not even an ounce overweight, but your comment put you beneath anything worthy of your remarks. Maybe you were on drugs when you posted that remark and the vulgarity! Sure sounds like it but that still doesn't excuse that kind of venom coming from someone! Slither back into your hole...you BULLY!

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Anonymous - 20 d 15 h ago

People like that hide behind their computer screen and get off on saying nasty things like that. Chances are he is insecure about his own body image, and his mom didn't hug him enough when he was little, so he disrespects women like he so triumphantly showed with his salacious comment. He's probably plotting a school shooting or has an obese daughter he's ashamed of. Or he's 12 years old with un-descended testicles living in his parent's basement. Don't worry about trying to prove a point to him, the universe will handle him... karma is a bitch.

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Joe - 15 d 18 h ago

It is best not to reply to a remark like this, instead call Macy's and ask that hey take it down.

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Rita - 16 d 22 h ago

0

Trying to work with Macy's customer service department is a joke. I've never spoken with anyone that seems to care less about their customers. I regret ever trying them

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Roger - 19 d 24 h ago

I haven't received my W-2 for working at Macy's in 2017. How do I get it? I can't get into Employeeconnection as I am no longer an employee.

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Anonymous - 38 d 14 h ago

My name is Laquita Shannon from Memphis Tn. I visited on 3-8-18 Macy's my bags was stolen while i was inside the store. Meaning i never left out of Macy's .No help from manager or security.Please i need help i have my receipt and police report. Contact me (hidden). Thanks

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branden - 28 d 11 h ago

0

At Macy's you and you alone are responsible for your bags.

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Anonymous - 20 d 10 h ago

Wow, that's messed up. Shop at Nordstrom!

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C Bolden - 20 d 16 h ago

0

I made a payment of almost $2000 in my local store by cashiers check to pay off my account on December 22. 2017. I received a confirmation number to verify my payment. Days later they reversed the payment amount. I have tried to straighten this matter out since then. Macys wouldn't give me back the cashiers check so I could take it back to my credit union and just get cash to pay it outright. I have spoken to DOZENS of customer service representatives who won't listen and don't care that they lost my payment which I'm already making payments on and am paying interest on to my lending institution. I have had to put a stop payment on my cashiers check and can not get the funds for 90 days. Macys is adding charges and has reported me to the credit unions so my credit score has dropped 50 points over THEIR mistake.

If you have a problem with Macys there is no one to speak to for help. All they say is "pay us" and won't address the problem or help to find a solution. If you have a Macys card...cut it up today!!! They have the worst customer service I've ever experienced. Most of the time you are speaking to an overseas customer call center who have NO CUSTOMER SERVICE SKILLS...one "supervisor" told me this was all my fault because I got a confirmation number and not a receipt.

My advice is get rid of your card immediately! After 3 months I guess I don't have any other option but to get an attorney who can straighten this out...what a mess!

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Ripped off by Macys - 22 d 8 h ago

0

I have been trying for two weeks to get a refund owed to me by Macy's. Marj Bell in corporate said the refund was processed but I did not get it. Think twice before ordering anything online from Macy's.

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Anonymous - 22 d 11 h ago

0

I called Macy's on 3/29/18 and spoke to some representative named Thea. She was simply very unprofessional! I asked her why my availability limit is not reflecting my payment that I made, and she kept mentioning my balance on the account. Then she placed me on hold WITHOUT even notifying me of placing me on hold.... Moreover, after placing me on hold she said she then will transfer my call, but after fifteen minutes she came back giving me wrong information. When I starting talking,?she then placed me on hold again without letting me finish.... Macy's say they give exceptional service to their platinum clients and this is the type of service I received. I was on the phone for more than half an hour just to get one simple question answered. Really very disappointment!

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