Information, reviews and public commentary for US companies

 

Macy's

Rating
0.986842
Web
www.macysinc.com/contact/reachus.aspx
Address
7 West Seventh Street
Cincinnati, OH
45202
Phone
(513) 579-7000
Twitter IDs
@Macys
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Cindy Elenz - 12 h 20 m ago

1

Awful customers service! They cancelled my order because they internally flagged my account. I spent over two hours on the phone with various departments and spoke with 12 different people to verify who I am. The only hang up was they couldn't verify my cell phone number on some sort of public record. A number that I have had for over 20 years. Finally, when they verified who I am (lol), they wouldn't tell me why this all happened! I guess it's none of my business when they flag my account or run me through the ringer. Lastly, they won't even give me the name and phone number of someone in their corporate office to follow up with my awful experience. Think twice before buying from Macy's.

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Jospeh Smith - 4 d 9 h ago

0

Delivery promised on October 14, a date quoted for delivery on that date on the invoice with supposedly 3 days advance phone call, an other phone call 24 hours out. Yet, no phone calls, and only after an e-mail, a phone message and another message went unanswered do we get an update: no delivery that date because "the truck was too full". Horrible delivery set-up, horrible information system. Shame on you Macys. Soon you will be out of business.

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Beverly Hanson - 84 d 17 h ago

Get Trumps family clothing out of your store, it is so wrong of Macy's to carry their brand, ot os unamerican!!!

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Spielberg - 11 d 13 h ago

0

Trump is great! America loves him and he is Making America Great Again!!!!!

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Yeah - 4 d 14 h ago

2

When you die, and I hope it's soon, you're going to burn in hell right next to that malevolent, ignorant, demented hunk of lard.

Flagged for review. 
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Donald Trump - 8 d 8 h ago

3

It's a free country... at least for a few more years.

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Kathryn - 62 d 18 h ago

0

I am writing after a long morning of trying to place an order. I called the number to order some things and couldn't understand the agent. I, then, asked to be transferred to the United States. She replied, " sure" and promply hung the phone up. I dialed back and once again couldn't understand even the agent's name, so politely asked to be transferred to the United States. This agent said nothing and just hung up. I tried a third time and this time politely asked if the agent could stay on the phone to be sure an agent in America picked up, which she did. I spoke to an agent , who said she was in N.C.. I placed my long order, she took all the pertinant information, my phone, my address, my cc number etc.. Immediately after taking my CC number she hung up. After this, I tried to reach the corportate office in Ohio and stayed on the phone 15 minutes and noone came on. This has been a morning of being on the phone for 5 hours simply trying to place an order at Macy's or to reach their customer service. My patience and loyalty to Macy's is gone forever. I've just now placed my order thru Lord and Taylor with no problems at all. You've lost a good customer. I will follow up with a letter to the CEO, if I can even get his address or will have a run around with this too.

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Yeah - 4 d 15 h ago

2

First off, you are speaking to the United States, trumpkin, if you can't understand accented English, that's your problem, but you made an ass out of yourself, and don't try to convince anyone that you hadn't set out to be a witch by asking to speak to someone in the United States.

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LB - 14 d 35 s ago

2

As a long time Macy's shopper I had been pleased with great ladies petite departments. Not any more. I was totally dismayed when I went to the Pentagon City store in Arlington Virginia yesterday. The department had disappeared! Just a few racks of dressy wear. Other Macy's in the D.C. Metro area have also scaled back. I get it that people are getting bigger, but we somewhat older ladies, with money to spend, are certainly not. I run into shoppers all the time who experience the same frustration. So much for your announcement of my premier status upgrade... won't be using it much. And, no, I don't want to order on line. I am surrounded by Macy's stores in this area.

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Yeah - 4 d 15 h ago

2

Petite refers to height, not weight. Get over yourself.

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M.m - 5 d 14 h ago

0

I must say I've been shopping macys for awhile now. Never really had much problems But today I look at my bill statement and I see a charge of 121 and changed for something that I paid off months ago. Now I'm thinking why dies this happen I work a ten to twelve hours on my feet to just make ends meet and yes I shop macys now and then ..I feel like Macy has been stealing my money... I truly feel like never spending my money there again. I had stop for a prior incident which I made a purchase and had to exchange it. I was given a card cause they didn't have my size. Would get money back and was given a card. When I went back to purchase something the card had no money now I'm out of the purchase and Macy jjept my money..... Ok .. go back I said I wouldn't shop there again .. but I did .now I paid off my couch months again an in my statement today they are still charging me for the couch with interest. WHAT IS GOING ON....stealing money fri. Me. .... something is wrong with Macy. And still I over laid today on my bill. But it's gonna 've the last time I will shop with you . I was to purchase some bedding but will go else where where I won't be taken advantage of .....

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Anonymous - 8 d 10 h ago

0

Please stay away my son purchased a Michael Kor watch they took links out watch kept coming apart he goes to the store to return with a receipt and they gives him a gift card for $156.49 when he go to use it it's onky $5 on the card and they tell me several orders were made and sent to a non existing address come to find out my son was issued a used card which means the sales associate was doing some illegal stuff are the person who had the card kept the number there policy is to issue new cards but they are refusing to give my son his credit that apparently the associate stole

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Patricia underwood - 8 d 11 h ago

0

On 10/9 I left work and drove to Macy's at Springfield mall I arrived around 6pm I went to the 3rd floor to purchase a homedic machine and oil. When I got to the register I asked the price only because I had just viewed it at Macy's.com for 59.99. The man behind the counter with no name tag ask me to put my credit card in the slot so he can check the price I said no Ima pay cash. I never heard of inserting my credit card to get a price. So I said I'm paying cash and handed him a one hundred dollar bill. He said it's 39.99 which I was quite please with and out of no where he staring yelling at me no discount I said sir what are you talking about I gave you money I didn't ask for a discount. He said I'm just telling you no discount a manager arrived to assist another customer and I approached her and she said I'll talk to him and ignored me I asked his name she said Mr mahammed has on a name tag which he did not. Shopping at Macy's shouldn't always be a problem

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Sis - 12 d 14 h ago

Was wondering why 10.95 is charged for shipping a lightweight bracelet. Crazy

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Johanna - 13 d 12 h ago

0

I had a family member that worked for Macy's in Yonkers New York and recently she had to resigned thanks to the great leadership this store has. There was an altercation between someone that has worked there for over 20 years and my family member. The bottom line is that both of them got arrested but only my family member got suspended while the other returned to work. Now, the store is trying to suit when there is plenty of evidence that this person was wrong as she could be. Not sure what's going on in Macy's but I will make sure no to step one foot in another store ever again. And not just me, those around me too. I'm very disappointed on how the situation was handled and I'm sure we have a case.

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Sabrina O - 15 d 6 h ago

0

today I went to macys in first colony mall in Houston and requested to purchase a I phone watch 3 series rose gold capatible for cellular and gps with I phone 7s. I specifically informed the representative that I needed the smart watch that's compatible with the iphone for talk, text, and use without having to have the i phone in close proximity. The representative informed me to take the watch to my local phone carrier and add a line for data to my mobile plan. After purchasing the watch I went to t mobile dealer and was informed the watch is not compatible for cellular data. To make a long story short I was sold the wrong product when I specifically asked question in reference to purchasing the watch. I was given false information and sold the icorrect item and when I went back to get the correct item I was told the item is out of stock. I asked question tomthe representative and also supervisor I was clearly sold the wrong item I even pointed out pictures of the correct item as listen on display. What is the process of me getting money back. I have been giving the wrong information, sold an incorrect item with prior knowledge that it wad the wrong item. I do feel that this is false representation and I was sold an item without my authorization.

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DIANE E. SIERCHIO - 20 d 19 h ago

0

I have been a long time customer. Right now I am in dispute with the billing department, which would seem to be a simple correction on their end has turned out to be one horror story. The check was posted to my account on 7/28/17 yet, the August and September statements reflect no payment received. Phone calls, faxes and letters from my bank have fallen on deaf ears and eyes. The latest , the back of the check is not clear. My bank statement shows the check was cashed by Macy's. I'LL be------ if I SEND YOU ANOTHER PAYMENT!!!!!

The Better Business Bureau, Bamboozle and 7 on your side will be interviewing me soon .

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Anonymous - 28 d 11 h ago

0

Chris Harley (I believe that is how it's spelled. She is a trainer leader at Mason Ohio office) told me next time I have a asthma attack to deal with it. She is incredible rude and disrespectful. She accuses employees without hearing their entire stories. She IS NOT a good reputation for Macy's. She makes them look like careless, ruthless people. She does not deserve her job.

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Paula - 34 d ago

0

Amongst one of the worst companies to deal with. Kept sending me bills on purchases that I had already paid for. Couldn't get it resolved. Cancelled my account for the third time! This time I REALLY learned my lesson. Get big discounts if you buy their products with the Macy's card. Don't need the aggravation. Won't shop in Macy's anymore.

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Adele - 34 d 8 h ago

I just saw your latest commercial in Los Angeles 9.13.17. It Rocks... but there is only one 2 second shot of an older woman. Listen up my friend... out here is Cali Town us older ladies can rock whatever you got. So please give us more than 2 seconds... in your commercials. Snap

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CAJ - 62 d 16 h ago

0

customer service is non-existent. I have dialed no less than 12 numbers this afternoon - either there was no answer, or after a litany of recorded questions, was put on hold...............forever. There is no department named "Customer Service" in the USA. I spoke with someone in the Philippines twice - I could not understand anything she said - sounded like she was in a bar, the noise was deafening. One hour of trying to get a "human" on the phone who speaks English, I have concluded, is not possible. The in-store customer service reps just take up space - they are either lazy or just plain (for lack of a more descriptive adjective) - "dumb" as they cannot assist with a problem either. It's no wonder Macy's have lost customers and stores are closing - no customer service and inferior, run-of-the-mill, merchandise (my take on it!)

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arlene shaffer - 74 d 17 h ago

0

i have been a macy's credit card purchaser since 1994....after this last order on macy's.com i do not think i will ever order something again. i ordered 2 pair of womans shoes since several of your stores had a small selection....order date...7/28....well today is aug 4 and i am still going back and forth...the first person who took the order made several mistakes although i repeated several times where to ship the items...and after several more calls to get the correct shoes delivered to the correct place it was still wrong.....your customer service department is a disgrace....6 phone calls on one order.....incorrect amount on my bill and it goes on and on....very sad that macy's is no longer appreciating the customers but such horrible representatives at customer service

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Completely mishandled LONG TIME former Macy's customer - 82 d 22 h ago

0

If you are so incensed about Trump's family selling clothes in Macy's how do you feel about their non USA customer service department? You get to speak to Columbia and the Philipines where they are "so sorry for the inconvenience" and the compound the problem. You may not like the Trumps but this is a democracy. I would like to see this American company employ Americans who understand English and have some awareness of the US, it's geography and customer expectations. Substandard customer service is a big reason for the death of American retailers.

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Hillary - 75 d 12 h ago

5

you are more lame than Macys... just saying.

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DTK - 77 d ago

0

In September of 2016 I placed an online order for a 4 place setting of Denby china (a nearly $400.00 purchase) through your Wedding Registry dept., to be delivered to the brides address of record. After her wedding and upon moving into her new home and during the first time unpacking, it was discovered that, in transit, some breakage had occurred. I, the GIFT-ER NEVER saw the china. Yet, during the course of one year, I have since received four (4) emails telling me that if I didn't return the broken pieces, which the local store DID NOT WANT, and that I WOULD BE CHARGED FOR THEM". Trying to maneuver through your automated "robotic" telephone menu was a lesson in futility. The customer reps, although apologetic, were missing the crux of the matter. I NEVER received the merchandise, the bride, who tried to return to the store (which did not want it) was the recipient.

It has been a YEAR of frustration, trying to get a "human" to understand the situation. Sad commentary for Macy's policies.

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