I have been shopping Macy's for years. Since I loved in the states and during my time in the military service. I have been here in Puerto Rico for the past 14 years and I have always known that the Post Office and UPS services are the same both here in Puerto Rico as it was in the states. Puerto Rico is part of the United States. Why is it that many companies want to get richer or make the process of purchases more expensive for the shopper just because they want to. Free shipping is Free shipping, whether I live in Connecticut or California or Puerto Rico. And if it's a charge of shipping, let it be for the price of UPS or Postal Services, not this $10.00 fee they installed in the Macy's online order system because it's Puerto Rico. They call it an international charge, humm? Where is the other country you shipping to? We the same country. There's a Macy's here. I sometimes call and have the $10.00 waived but it's a hassle and for doing a quick order it's a few hours adventure. For one item, I just go somewhere else. Lately it's easier to say, never mind and but it somewhere else, since Macy's is about 45 min away from us and with traffic even further. Unless I'm going that way and if they have it at the store. My shopping would be better but you made it more complicated by adding a $10 fee. I bought some sneakers for $50.00 at another store. I was looking for them at macys , they are $65 and using my reward I get them for $55, only $5 more, was going to get them, but with the $10 fee, I stay with the ones that are just a little bit bigger. I didn't want to bother calling to waive it. See that you take that added fee out and I assure you more sales will be made by us here in Puerto Rico. Instead of going elsewhere when we can't make it to the store.
The Macy's in Westfield, Skokie, IL had dogs in there yesterday! No they were not seeing eye dogs either! 2 dogs at that! The employees said nothing to them either! I am allergic to dogs and I don't want fur all over anything either! Why would they let dogs roam around the Macy's? I have pictures also! I was going to buy 3 pairs of Nike's, but I left! It was so crazy! Nobody said anything to the people with the dogs, like LEAVE! MACY'S JUST LET PEOPLE WALK AROUND WITH DOGS IN THE STORE NOW! I WAS SO TICKED OFF!
LET'S MAKE THIS VIRAL! DURING CHRISTMAS, I WENT TO MACY'S, WAS OFFERED A CHARGE CARD WITH AN EXTRA DISCOUNT. MY CAME TO $91.00. GOT MY BILL AND PAID IT IN FULL. THIS MONTH I GOT ANOTHER BILL FOR $31.00. RIDICULOUS YOU SAY? TRIED CALLING TO CANCEL 4 TIMES THIS MORNING, WAS THE SHORTEST WAIT TIME I WAS TOLD. THEY SAID 10 MINUTES. HALF AN HOUR LATER I AM STILL WAITING FOR AN AVAILABLE REPRESENTATIVE. DO YOUR MATH PEOPLE THE ALLEGED DISCOUNTS WERE MULTIPLIED. THIS IS BULLSHIT...
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Ordered same item three separate times because each time I received it, it was broken!
I advised Customer Service to label the shipment FRAGILE. It wasn't done for any of them.
Macy's must like to waste money. I am writing corporate and sending photos of these broken items.
Macys, I thought the customer was always right? Is it any wonder why you are loosing customers if this is how you run your business?? Guess you don't care whether or not you will loose your jobs with this poor attitude! Purchased a coat which I love however after 1 wear it has a hole in it and because they no longer have any more I simply wanted enough money back to pay for the repairs that I now will need to pay for at a seamstress, their answer was we can't help you if you don't want to return it. Really, Macys!?!? I think you can and should do better to not only please your customers but keep your customers.
Bound By Bravery has some shirts that would look good in your stores
Terrible customer service. I ordered items on November 29, 2019, still have not received the items as of 1/15/2020 and had to cancel the order.
What a NIGHTMARE! Month & a half, no package! Macys said ordered again & no package.
MACYS ONLINE HAD NO PROBLEM TAKING MY MONEY INSTANTLY & now they have simply STOLEN MY MONEY! It is clear that ordering from Macys online is like jumping in a dark rabbit hole...
I would LOVE TO REACH CEO's OFFICE to lay out these hours & hours of phone time & HORRIBLE CUSTOMER SERVICE w/ robotic reps who are CLUELESS!!!
Very very bad Cousmer service!!!
I have been a member with Macy's since 2008 & never seen this kind of Cousmer service. hard to understand unprofessional, disrespectful, ignorant & rude. Never let me speak supervisor or manager, refused to identify her self & finally get her name is Yoki
Yes very bad customer service
I placed a bulk order for the company I work for with Macy's in December and due to unfortunate circumstances, I have to return the orders. I have 66 boxes to return and have spent over three hours on the phone with customer service on three separate calls. Each time was told I would have shipping labels in my email within 24 hours. After three hours of phone calls, of which each time I asked for a US number to call and wasn't given that option, I tried to chat on line. (This process lasted over 20 minutes), I was assured UPS would be showing up to pick up the orders. That was on December 27. I called again today (01/07) and have now spent over 30 minutes and still cannot get the person on the phone to get it through their head that I have 66 boxes to return. They keep telling me UPS will box them together into three shipments. The 66 boxes each weigh 27 pounds and are 24x24x10. The CS person is telling me they will box 22 of those boxes together into one box. I have argued long enough with her now that that cannot be done, that she finally states she is sending 66 shipping labels. (She has placed me on mute and I am hoping we are still connected.) I have absolutely no faith this will be done and am certain I will be calling again. The problem is without a doubt a language barrier.
WORST CUSTOMER SERVICE EVER. I HAVE BEEN A CUSTOMER OF MACYS FOR OVER 30 YEARS. I PLACED AN ORDER WHILE I WAS ON VACATION OUT OF STATE AND WAS ASSURED THAT IT WILL ARRIVE WITHIN 3 DAYS AT MY HOME.. WELL, IT'S GOING ON 1 1/2 YEARS AND THE ITEM NEVER ARRIVED. CONTACTED BOTH THE POSTAL SERVICE AND MACY TO NO AVAIL WAS THE PROBLEM RESOLVED. NEEDLESS TO SAY, MACYS REPORTED IT TO THE CREDIT REPORTING AGENCY AS NON PAYMENT. WHAT GREAT CUSTOMER SERVICE. NEVER AGAIN WILL I SHOP AT MACYS.
Worse customer service ever. No one I've talked to spoke American English. Zero customer care. Your customer service called me a horrible name. If your company wants to save money service is not the way to go. When I call my local store I want my local store to answer. I will never again use Macy's. I ran my card through shredder. I can get my nice items somewhere else or do without. I don't need your company, but I know without customers your company can't survive. I rate you a -0. Worse customer service ever. Wise up, before it's to late.
Macys sucks!! You try to get someone to talk to about a complaint they send you over to a foreign country. So not only are they saving money they are taking jobs from USA! Then you can't understand what they are saying and they dont know what they are doing. I definitely will take my business elsewhere.,,,
I placed a bulk order for the company I work for with Macy's in December and due to unfortunate circumstances, I have to return the orders. I have 66 boxes to return and have spent over three hours on the phone with customer service on three separate calls. Each time was told I would have shipping labels in my email within 24 hours. After three hours of phone calls, of which each time I asked for a US number to call and wasn't given that option, I tried to chat on line. (This process lasted over 20 minutes),
Placed 3 orders in early October. Sent most of the items back. It is now January and I have yet to receive a refund for the returned items. Have spent at least 10 hours on the phone with customer service trying to get the issue resolved. Each time I've been hung up on after over an hour. Completely unacceptable! I've now had to involve me credit card company since Macys cannot and will not resolve the issue. Over $1000 I am owed by macys for returned items they say they cannot find even though UPS has tracking record of the
After 20+ years as a platinum member, I have been hung up on for the last time. I'm cutting my card. I spend $10,000 per year with Macy's, and will never buy a single product again. In fact, I am returning 85% of my holiday purchases today. I'm tired of speaking to foreigners while shareholders reap profits on the backs of Americans and close stores across the country. Shame on you Macy's, you and your corporate jerks are
Yes..same here...they use cheap labor in asia or South America instead of giving Americans a job on phone
You got that right . Sorry
I went shopping at Macy's Downtown Crossing Boston store. There were homeless adults hanging out in furniture dept like it was a lounge. Adult men and women charging their phones, rolling things drinking things, dealing things and just being skeezy. It was insane. Staff ignored them, no security,
This number is not to be trusted- ITS A SCAM!
I am writing this review live while on the phone trying for a 4th time to make a return.
I placed a bulk order for the company I work for with Macy's in December and due to unfortunate circumstances, I have to return the orders. I have 66 boxes to return and have spent over three hours on the phone with customer service on three separate calls. Each time was told I would have shipping labels in my email within 24 hours. After three hours of phone calls, of which each time I asked for a US number to call and wasn't given that option, I tried to chat on line. (This process lasted over 20 minutes), I was assured UPS would be showing up to pick up the orders. That was on December 27. I called again today (01/07) and have now spent over 30 minutes