sorry everyone. I wrote the review and I meant to put Zero Stars. Could you please correct this. I thought the five stars were for this website.
The Macy's in Burbank California is like going into another country. Most of the sales clerks speak Armenian and in their own language will stand there for over 20 minutes talking. Nice to get paid for that. Most of the people I know have already stopped going to Macy's for this reason. After seeing Talin and Jenik -two clerks talking in their own language, I put my items down and left the store I will not be going back to Macy's.most of the people I know in Burbank have already stopped going because of this problem. So I am joining them. This was the last straw. Macy's needs to look at their hiring practices because they are losing many many customers. They are not losing them to Amazon. It is because of their hiring practices.Goodbye after 25 years.
I made a mistake. Haha. I meant to put zero Stars.
I have been getting statements even after 5 months of returned fine jewelries in winter . After calling them twice every month, going through same ecplainantion of wrong statements with several agents I am not getting it resolved although 1 supervisor gave me details that these items were returned on such dates and, he will get it fixed but till next statement they couldn't do nothing.
i have shopped at the store for over 20 years,bills have been paid early.Never had a balance,Cancelled my card because I have not been using it,Did not get a notice, phone call e-mail,It was in the agreement when I opened the account thirty years ago that they can do this,I do not remember it,After being on the phone for 40 minutes,all they said 'we are sorry'I am not getting a new card,but they just lost a customer.I think a call ,a letter or an e-mail should be appropriate.
I have a furniture delivery horror story. After weeks and a couple dozen furniture place, my husband and I decided to start again in our new condo, with all new furniture. Memorial Day Weekend, we bucked down and decided Macy's would be the best choice, for quality and professional reasons.
After a few our, and some big disappointments with stocking we made a decision. Macy's sales person (who was amazing and I thank him) told us a delivery to our area would not be a problem. The furniture could not be delivered until after June 15th (another disappointment). We said fine, we will paint and do flooring.
So we worked tirelessly to get the place ready for our purchase ($5,000). Threw away alllll of our old stuff. The postponed delivery for a few more hour. When they showed up the drive gets our tells us he has not where to park. Then drives off with us standing there attempting to direct him to the alley that accessed the garage of our building. We had nothing to sleep on!!! After talking to customer service I was told we would have to reschedule AFTER they logged the furniture back in the warehouse which could take up to 48 hours. No way I could get the delivery the next day, more like Friday at the earliest.
I ultimately cancelled and vowed NEVER to shop at Macy's again....EVER
After four calls to Macy's Customer Service I finally talked to woman named Jesse. She. Was most helpful and knowledgeable on how to fix my problem. Macy's needs more employees like her.
Made a $1,900 furniture purchase in April (about the time Macy's was transitioning from Plenti to Star Rewards). I receive NO reward points whatsoever. Called a couple of phone numbers I had for them, plus the number listed at the top of this page. Got routed to the d**n Philippines! I was told by a guy named "Foncy" (yes, that was his name; I had to ask him to spell it for me) the situation. He then told me he was going to contact the Loyalty Rewards program, which when I asked him where it was located -- here in the U.S! He put me on hold, got back on and told me that "Unfortunately, ma'am, when I made the purchase I wasn't a Star Rewards member yet, so I won't be getting any points." I told him "Well, Macy's sent me a PLATINUM card just recently for making the purchase, and you're telling me that even though I spent $1,900 on furniture, I won't be getting any points???" He said "unfortunately no, ma'am." I then said "Well, Chang, then I'm going right up to your CEO!." And hung up. I've been a loyal Macy's customer since 1988. If I get no satisfaction at the top, I'll be an ex-customer, will never step foot in a Macy's again, will give them lots of bad publicity, and they can take their platinum card and shove it up their A**!!!! I'M FURIOUS!!!! Would help if they had U.S.-BASED CUSTOMER SERVICE, also. Tired of dealing with "foreigners" (I'm being nice) 12,000 + miles and 12 time zones ahead who don't speak clear English. CUSTOMER SERVICE IS DEPLORABLE!!!!
Had an incident there in January and it has yet to be resolved. First off, when I got hurt, it was almost impossible to find someone to help me or even ask a question. When I finally did, they wrote up an incident report (without any compassion whatsoever) and then said someone from corporate would reach out to me. A woman by the name Katherine Darlington reached out to me and told me that they would help me out if I faxed them over whatever bills I get from going to the doctor for my hurt foot. Went to the doctor, had x-rays done, had a bad bone bruise, got meds, and faxed everything over to them. They have done NOTHING! Every time I call, they tell me their phones or fax machines are down. Katherine never answers her calls from me and when I do get in touch with her, she rushes me off the phone. I've been a very good customer of Macy's for years and I want to cancel my Macy's card as soon as I can. This is ridiculous. I get hurt at this Macy's and they could care less. Oh and I asked Katherine if they would provide the surveillance footage of me getting hurt, and she said "oh, well they will probably refuse because it's their footage" They're lucky I didn't ask, because the proof is in the video! Shame on you Macy's
Hello my name is RoAnna R.Watkins (hidden) I had a online of $30.80 put towards my June payment any no one added to my payment now, it stated that my bill is over do when Macy,s have been paid okay soooooooooo madd at mgr who put in over the phone may 29/2018 my account # 6035-3400-6919-5911 and wrongful charging my a $2.00 dollars late fee for what!!!!! Soooooooooo madd , I will be closing this account ASAP!! When I,m done.
Used to love Macy's. When I called to tell them my package was delivered elsewhere, they immediately resent my order. I used to make my returns at the local store. Now that the local store is closed down, I have to rely on sending it back. I have just called for the third time requesting a return label. Each time I am told I have to wait 7-10 business days. Never, ever, again. I am about to call my credit card company and asking them to credit my acc't and deal with Macy's
Worst store I have ever dealt with. Calling corporate and the option is to get to NY corporate or OH corporate. Within two seconds it states that "this number does not answer".
Cannot even get some defective towels by their own company Charter Club. I have spent about three hours on the phone, no return calls, and I left them at the Yonkers, NY store with my name and number.
I'm at Macy's in Green Hills Nashville ready to buy LOTS of clothes and there is NO ONE to be found anywhere. I walked out. Many other people did too while waiting for nonexistent people to show up. Guess I'll buy online and skip bricks and mortar- AMAZON and ZAPPOS have better service!!
U wonder if Macy's read these comment and do something about it . Macy's made they money this cycle not like nostrum but they corporate people is getting rich and I'm not getting satisfaction I might get in touch with chuck shumer to investigate or congress to see if they practices is lagit how bout that I just want my money u owe
I work in your famous 34th,st store my card keep getting hacked I've been waiting 4 a permant card for a month or so cause my temp card got hacked then my other temp card got hacked . I've been told they can only put half my money on a temp card so for a month or so I've been told if my debit card don't come they'll write me a chech 4 the money they've been holding still didn't get my debit card or a check now I think I might have to get BBB involved to look into this mater
this is for Jackie in exec. office I am being voyuerized here in Washington state and most of your employees know and have been watching the show along and due to addie Wallace who is one of your employees or past employee with her boyfriend Michael darden who have been running their own show with cameras in my apartment and body linked to his and my smart t.v.s and im tired of it
PLEASE FIX THE STAGNANT PUTRID HOT HUMID AIR IN YOUR MACY'S POUGHKEEPSIE , N.Y GALLERIA LOCATION.
YOU HAVE A TOTAL DISREGARD AND DISMISSIVE ATTITUDE TOWARDS YOUR CUSTOMERS AND EMPLOYEES......A TOTAL DISGRACE ON THE PART OF MACY'S.....!!!
Everything sucks at Macy's i hope all their stores close I don't even spend my energy going there.
This is sent with regard to Chicago's Water Tower and State Street Stores as well as Macy's non-responsive online customer service. (1) On 03/29/18 I ordered a coat online for pick up at the Water Tower Store. When I arrived, about 45 mins. later, I was told the coat had been sold by a store associate. Another coat, a size too small, was offered to me as a replacement for a substantial extra charge. I advised the associate that I wanted a coat the same as ordered for the same price. After persistently trying to persuade me to take the coat I already refused, and after making several trips to the"Manager's Office", the associate agreed to my request to speak to the department manager or manager on duty. She returned, without a manager, offering another coat, this one was my size (but neither the style or color I had ordered) and again tried to persuade me to pay extra for something I did not order. I politely told her that I was not prepared to pay more than I had already paid online and perhaps she should bring her Mgr. out to give me a cash refund. She returned and gave me the coat at the same price I had agreed to online for pick up. The non-existent or timid Mgr. never presented the courtesy or courage to come forward. (2) On Memorial Day I tried 4 times to order 2 pairs of cargo shorts during the Mem. Day Sale pricing with free shipping. Each time an error message appeared "unable to establish a secure transaction / try again later". Both PayPal and BMO Harris Bank confirmed they would have no problem processing my order. Hours were lost; Frustration was generated, Family time was interrupted. A Call Center Rep advised I could place the order the following day without any loss of savings. I ordered as advised and was charged shipping! (3) I have a charge from Macy's on my PayPal account for $11.95, I believe from the State Street store. Again, no one seems able to tell me what it is for.
Total Rip-Off. I purchased a 3 carat sapphire ring with diamond accents. It was reduced from $4,500 to $1,299. It was a gift for my mom's 90th birthday. She had the ring appraised - it's worth $500. i was told by customer services reps/managers that not only can it be returned, but she can't even exchange or receive a credit. I'm a platinum member and do most of my shopping at macy's. I'm now canceling my card and shopping elsewhere.
Macy's is ABSOLUTELY UNACCEPTABLE, I CAN'T REACH A SINGLE SOUL. I'VE CALLED 8 TIMES AND NO ONE ANSWERS, I HAVE THE WORSE COMPLAINT ABOUT MACY'S AT TWELVE OAKS IN NOVI MICHIGAN. I CAN'T EVEN REACH ANYONE TO ASSIST ME. I'VE LEFT 8 MESSAGES WITHOUT A CALL BACK
customer service is very unprofessional,
Hm? I have never had any issue with Macy's. As a business person I don't say this lightly. It must be me being lucky. I have never had a problem with their customer service on the phone or via chat. Yes they have not as of yet applied my tax exemption to my account, I guess application fell through the cracks, LOL. However this is a minute situation that eventually will be resolved. I feel bad for all of you that have had bad experiences with them I haven't and I'm sure like me there are others, but unfortunately the ones who post are the unhappy ones, not the satisfied customers. There is always that handful of negative individuals. Sometimes people have such high expectancy and when something goes wrong they tend to bash the other party. Lighten up people! we are all humans and make mistakes, build some tolerance for your sake. Good luck next time.
Good to hear your great story. Macy's is one of my favorite store since the 1990s. Unfortunately, I had a terrible sad and most degrading experience and which to my believe has never happen in this country even at it worst of racism and segregation in the history of this land of opportunity.
On 05/23/2018, I went downstairs to the shoes department and I was very lucky to find a very nice evening shoe for a dress I had just bought in the women's department.
Sadly the then casher dug into the trash can to get a shoe box to put my beautiful shoes into. The first box she grabbed has no match to close, and then she went into the trash can the second time digging for another box. Finally, she founded one with a match to close and grabbed my shoes to place in. 'Do you really mean to put my shoes into that box from the trash can, is it because I am black?' I asked. She replied, "it is clean and there is nothing wrong, it is clean, she replied. 'Do you have any idea of what other stuffs are dumped in there, I asked.' and the conversation went on until she went into their stock room and brought a clean box. I cannot comprehend the whole drama. I felt so down and the mere thought of her digging into the trash can is mentally and emotional torturing my inner peace.