I can't believe how many times I called customer service today there was very rude not trained very well it was a shame that I called over 10 times got hung up on 5 times what a shame
This is the fifth time I am calling and have no resolved my issue they cancelled my original order then reinstated it charge me for the four items only receive three customer rep tell me that both orders were canceled ask to speak to a supervisor put on hold a third time tonight and now I am on an open line in which I hear these morons I can't believe how Macys has deteriorated. I sent out an email last night on their customer service site have not heard back.i am definitely closing my account they need to move these jobs back to the USA
I think supervisor need to be nice ! Know how to talk to your employees, a d customers. This lady Michelle Lima she is the worse supervisor ever ..I am going to close my account just because I dont want to see her face! That is so bad ,I think she dont like Spanish people.not good
Dear sir, I have shopped your store for years at Deer Brook Mall, your employees have always been there for me, I love your store.
This is one of the hardest things I have ever had to ask, I have no credit mostly due to medical bills and I had to take my 2 grandkids age's 15 & 16.
Their mother passed away this time last year and they don't have a father in the picture, I need a couple of present s for each of them. I have no problem paying for them but it would be March, I will pay every penny back to you then, my granddaughter wants a king sized quilted bedspread with matching sheet set, and my grandson needs socks size 12 mens,a pair of Levi's 31/32and a nice long sleeve hoodie with a matching shirt to go under it, I know this is a strange request but If you could see fit to help me you just can't imagine what it would mean to me!May God bless and have a Merry Christmas (hidden)
Dear Barbara, we appreciate your thoughts about us and we hope you and your family enjoy the holiday! As the request from you, we will pass along to our customer service department with my signature, so you"ll be guaranteed to get a response in a timely manner.
Oh God bless you and thank you so much for the consideration, I hated to have to ask anyone but I am disabled and have no way to get anything for these kids again thank you
Macys is the best store at 34 st. Their staffs go above and beyond. Ups postal service becomes an issue for delivery purposes. An issue in collaboration that needs to be addressed.
This is by far the worst customer service experience I have ever had with Macy's. I order a coat online for my daughter on 11/24/18. I never received a confirmation email stated my order was ready for pickup. I've called & went to the store multiple times. For them to only tell me my item is not ready. So tonight I called CS and here's yet another RUDE person with no lack of knowledge about my order. I explained the situation for the 4th time. First three reps told me my item has been delivered to the store & a team member by the name Rodgers signed for the package. But again like I said I STILL HAVE YET TO RECEIVE A "item ready for pickup" email. So on to the 4th rep. Your item is still in TRANSIT!!! I how is that possible if your other 3 employees saying it's at the store?? I asked to speak with a supervisor......now I have to wait because she said there's NO supervisors available!!! Within this huge franchise there's not one supervisor that I can speak with. And to end this I still have no coat no refund NO APOLOGIZE!! This is beyond SAD! My order number is (hidden) just in case my coat I purchased magically appear!!!
Did a return was told it would be credited back to gift card. Tried to use it but zero balance waited over an hour on the phone. Finally got a rep who told me they generated a new gift card and mailed it which I have not received. I wanted to make a purchase so she tells me to call order department to place order and they will apply gift card. Waited on the phone another hour placed the order representative called Raul who actually sounded Philippine said he needs to reach someone to help find gift card. Another 45 minutes waiting then he hangs up on me. HORRIBLE customer service. I ordered at least 5 times but still can't used gift card
I placed an online order with Macy's to avoid the lines at the mall and to fit in my busy schedule. When I received my package it was properly addressed to me but the actual item inside was someone else's in a complete different State. When I reached out to customer service online chat they told me they would resubmit my order but I then needed to take my package I received that was wrong to a local Macy's, I explained to the online chat that I am pregnant working 40 hours a weeks and don't want to spend my day at the mall to return the item. He told me that is what I had to do. Unacceptable this was their fault! So then two days pass no new tracking number I then call customer service wasting 30 mins on hold due to high volume and had to hang up because I had work to do. So i then try and call the next day same thing. On the 6th day of still no package i then called again and wasted another 30 mins finally getting through and they lady telling me the package was not shipped due to an error. I then asked if the free gift was included that being another reason why I bought online she then said I don't see it, it was while supplies lasted.....well it was available when I purchased 10 days ago?? I then asked to speak to a supervisor waited another 15 min and was re directed to someone else not a supervisor. i got absolutely no where and wasted so much time and energy. I hope to get my package with the correct item but will NEVER shop at Macy's again.
I am ordering Christmas Gifts for this year 2018 and the Consumer Protection Department continues to stop my orders. No email on the first cancellation awareness to inform such reasonings. I spoke with numerous Representatives from USA & International locations and unfortunately my list of items are no longer available. This is unacceptable and MACY'S should be embarrassed of their Consumer Protection Department.
Same thing happened to me just ashame
i received a package that wasnt mine, all i wanted to do is to return it, i went thru red tape, just to do the right thing, i finally gave up and took the package to Macys, the reps were Alicia, and Jay from last nights conversation , now i want an explanation, why are they recording every conversation, and when i ask to go back and listen to it so they can verify my report, they just wont, Macys has to be more involved in the way customers service center is being worked, now when i talked to Jay last night he wanted me to go to the post office and return the item, in the first place, iam not the one who delivered the package to the wrong address, i believe fed ex, and ups, and the mail man are being careless, because of the amount of work, not to mention companys are losing money. and iam trying to save them money.
Don't understand how such a big company has the worst costumer service. As well as the supervisor, he need to be trained again, very rude, no patient, dont listen to customer.
I got an email yesterday confirming 2 coats that I "ordered" They were being sent to CA but I live in NY. I called to cancel the order which was being sent in 2 different shipments. I called within minutes of getting the email. I was told that they could cancel one of the coats but not the other because it was being prepared for shipment. It wasn't going to ship for at least 3 days. 1 1/2 hours later and 8 departments I was still nowhere. I hung up and tried to delete my online account. I couldn't. I called back and was told that I couldn't delete it without my Macy's cc #. I opened it without it, so I was determined to close it without it. I told them (as I had told each of the other 8 departments). Eventually it was closed. None of the department could help me, but they all could have helped me to open a new account. Every person I spoke to was useless.
I GOT A EMAIL TODAY ON AN ORDER FOR $217.00 CHARGED TO MY CREDIT CARD - OF COURSE I REPORTED IT FRAUD TO MY BANK CREDIT CARD BUT I DECIDED TO MAKE A COURTESY CALL TO MACY'S TO LET THEM KNOW AND I'VE BEEN TRANSFERRED TO 4 DIFFERENT PEOPLE AND STILL ON HOLD 1 HOUR AND 4 MINUTES NOW WAITING ON A FOR A SUPERVISOR. I WAS TOLD IT WAS AN IN STORE ORDER. I FINALLY JUST NOW HUNG UP BECAUSE I'M BEING ASKED THE SAME QUESTIONS FOR THE 3RD TIME BY THE SAME PERSON. RIDICULOUS - I'LL LET THEM SHIP THE MERCHANDISE AND LOSE MONEY - DONE!!!
No customer service
Don't understand how such a big company has the worst costumer service
Worst service no customer service at all. Macy's outsourcing other countries it is horrible
Horrible, Horrible service. What has happened to this wonderful icon?
The commercial you have going with little girl making a necklace for mom Christmas is down played and replaced with a diamond necklace.. Thats like telling a child homemade is not as acceptable as the real thing.. If u dont have money ur gift doesnt.. I am sorry.. I dont approve of this sales pitch
The WORST EXPERIENCE on Macy's.com. Completely Horrible! Called to let Macy's know I received a package in error. My address on the front but inside another person's info. Wanted to let them know so UPS could come get it! I was told I had to take it to UPS Myself!! Also had a huge problem with boots I ordered. Customer service is a complete joke. See ya later Macy's.
Was treated horribly by an employee today. I was next on line and clerk decides to take a break but before doing so she took a "friend" that was after me and rang up her purchases then adruptly leavea on break after hugging her friend. Insulting and unprofessional behavior.
Macy's headquarters phone number +1 415, 423,2144'
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