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7 West Seventh Street
Cincinnati, OH
(513) 579-7000
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Concerned - 2 d ago


I've never been treated so poorly as a customer by a major retail business. That I'm a loyal card holder of. I've been trying trying to reach Mandy from the corporate office for over a month as she asked and hasn't bothered to return any of my calls. I'm out of calls, so my next will to contact the Attorney General Officer, The BBB and The Troubleshooter as well. Because again it's been over a month and I have heard nothing and it's very concerning that I'm being ignored about the poor the customer service issues the staff is demonstrating to the customers.

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Nafiza Alli - 19 d 24 h ago


I placed an online order for four times of which one was delivered yesterday. I received an email today stating that the remainder of my order was delivered today. I went out to check and there was nothing at my door, I then tracked package which stated that package was returned to sender because it's duplicated which means that Macy's shipped three different package under the same tracking number which was caught by UPS and sent packages back. I called online customer service to report problem and find out when I will be getting my items. The associate whose name is Vivien Miranda with Associate ID91161981 that answered my call was the most uneducated, arrogant and abnoxious person I have spoken to over the phone. She kept putting me on hold stating that she have to "check on something" which she did 6 times and then told me that the items was delivered. I asked her to tracked the package and see exactly what the tracking information says, she did not had the time to listen and kept talking and put me hold again and transferred my called putting me back in line for someone else to help me. I will be writing a complaint on the Better Business Bureau as well. Macy's financial performance continues to decrease because of service like this.

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Donna - 7 d ago

I total agree with you. I'm getting ready to call the better business bureau now, they charge me twice for the same item, which was quite expensive and there not solveing the problem, there putting me on hold forever and then giving me the run around. This is very frustrating.

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Anonymous - 6 d 19 h ago

I had the exact same experience. They also stole from me. They charge me twice for the same merchandise and did not know how to credit my account so I will just go through my on visa company to handle this. It takes a lot of time out of my day to deal with this problem, when it should have taken a minute to credit my account. They recharged me the next day after the first transaction, for the same merchandise without my approval. I think that is so wrong! Will not purchase any thing with Macy's again.

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Elissa - 63 d ago


Yesterday I was shopping at the Santa Rosa Plaza store located in CA.

Unfortunately, the supervisors and or managers, who don't even introduce themselves treated me like I was shopping at a Walmart.

These Supervisor's/Mabagers didn't know how to process an on-line return for which I waited 45 minutes and still left with the item I brought to return.

On 2/3/19 two pairs of my free people socks were left out of my bag, I called immediately and was told to bring my receipt back in and they will take care of it. They same people who couldn't process a return didn't know what to do about the socks I paid for and didn't receive

They refused to give me a $7 price adjustment (credit ) for

a shirt I purchased one day over the policy.

I have spent around $500 dollars over the past few weeks and I was treated like garbage. How upsetting for a cardholder of 35 years. Unimaginable! Sad but true.

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Alice - 7 d ago

Sorry, they just do not care, your just a number to them.

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Anonymous - 59 d ago


Customer service does not elevate computer issues to the next level in order to get resolved.

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Anonymous - 57 d ago

Are your taxes screwed also

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Anonymous - 7 d ago

Here, Here , Totally agree.

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Jennifer - 45 d 13 h ago


Hi, I placed an order for a couch and mattress online and it was cancelled. When I called the phone number provided in the cancellation email form Macy's, I was connected with the rudest customer service representative. When I requested an explanation for my cancelled order she told me the order was not really cancelled and to wait a few days. She then told me I should contact my credit card company, but I explained that the charges went through with my credit card and it was Macy's that cancelled my order. I used three different credit cards and they all went through. She then proceeded to argue with me and literally said "I DONT HAVE TIME FOR THIS". So now I have three pending LARGE charges on my credit card, three CANCELLATION EMAILS FROM MACYS and she proceeds to tell me to wait a few days because she is too lazy to look into why my order was cancelled. THANK YOU FOR YOUR HORRIBLE CUSTOMER SERVICE. WORST CUSTOMER EXPERIENCE.

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Donna - 7 d ago

Macy's has no ethics at all. Poor customer service, bad communication. There no concern for the customer at all. Shame on you Macy's!

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Give me a person who speaks ENGLISH - 36 d 3 h ago


I have been a cardholder since 1982. My recent order was sent to my previous address. I spoke to a supervisor who told me it is not a good idea to place orders via an iPad. GREAT advice. Crazy. He offered no assistance- my order will have to to go through delivery to wrong address and return shipment, I still have not received it, I can just imagine its condition when I do receive it, I also changed my name and requested a new card, We repeated the name numerous times - a 15 minute process. I received my new card in the WRONG name, Terrible experience. I suspect Macys to be the next major chain store to go out of business. Just a matter of time,

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Donna - 7 d ago

I'm calling about a problem of being charged twice for the same item, every time I calll I always get a person with the name Wendy, (however it's not the same person.) I call four different times to solve this issue which should be very simple to resolve. I call my Visa card and there showing where the same item was charged twice. Macey will have to credit my account, that's how simple it is. Why are they making it so difficult, when it really isn't. I will never do business with them again, it's over!!!!!!!!

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Bob patel - 9 d 23 s ago


I have paid my bill of course it was late but that wasn't my fault they were sending it to my old address but any way when I found out I paid it imidiatley. But it's taking them months to clear my credit they so quick to tattletale about it but not quick enough to resolve the case I will never ever shop at macys

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Anonymous - 9 d ago


I called Macy's customer service number on the back of my card so I could update my address, after a long process a was told by the young lady I would have to give my FULL BANK ACCOUNT NUMBER in order for her to change my address!! There are many ways to authenticate that the caller is legit but this is just WRONG!!!!!! She said she would have someone from the fraud division call me to change my address, I did receive a call from an unidentifiable phone number. I refused to give any further information and am seriously thinking I will never use my Macy's card again. Thus I was unable to change my address.

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Missing purchase - 12 d ago


I have been on the phone with Macy's for 1 hour and 30 minutes. I am so frustrated I could just spit! I placed an order through the store on 4/8/19 and was emailed a receipt. On 4/12/19 I called to find out what the status is on my order (I usually receive items from Macy's within 3 - 4 days) and was transferred 5 times. Needless to say no one knew what was going on or able to give me an update. I insisted on speaking to a supervisor and was told there wasn't one available. Eventually I hung up and called the store that I made the purchase through. After being transferred 3 more times I finally spoke to a supervisor in shoes. She found the transaction, took my number and promised to call me back. We'll see!

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Mr. Frustrated - 19 d ago


absolutely most horrific experience with "customer service" for online. This is no disrespect intended , but if your going to outsource customer service , could you at least hire people that have a clue how to treat customers!! Rude, clueless, and downright nasty people. I used to love Macy's I'm moving on from them...No wonder they had to file Chapter 11

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Anonymous - 13 d 19 h ago

I agree completely! Had the same horrible experience with the online department. And I do think it has a lot to do with the out sourcing.

Macy's - if your customers aren't happy, your business will not be happy. There needs to be a change!

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Pennie - 14 d 31 s ago


Macys just sucks. My poor 80 year old mom can't ge.t up curb with bad knees. no where to sit if she gets tired.The music is geared for teenagers. Clerks dont't care if you fall..

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Macy's sucks - 17 d 19 h ago


I placed an online order to be delivered to my local Macy's for pick up. I have heard nothing from them. The item is already paid for. I have now spent over 30 minutes being transferred repeatedly and no one answers the phone at the Boynton Beach location. I asked the operator if I would be treated like this if I was physically standing in the store. His response is that they are busy. That's nice.

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Shelly Ann - 21 d ago


Our furniture needs repair and Macy's WORRYNOMORE sends a guy out, says all the issues are "Easy Fixes". Replaces a electrical box on one of the recliners, takes a huge amount of pictures and leaves. WORRYNOMORE deny's the claims. Macy's representative makes us appeal it before they will step in. We go through ALL these WORRYNOMORE instructions and weeks later get an email that says the claim is under review. THIS STARTED IN NOVEMBER! Now Macy's is playing the waiting game and then send an email claiming WORRYNOMORE said we only asked for the recliner repair! OUTRAGEOUS! Macy's should be ashamed! DO NOT buy furniture from Macy's!!!!

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Steven - 32 d 37 m ago


I lost my card.please send a new one

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Dont call us - 34 d 19 h ago


We received a call from Macy's AMEX credit card fraud department which left a call back number. We called the number and it said the number was not a valid phone number. We then called the number on the back of the card to make sure it was actually Macy's AMEX who called us. After 5 minutes of computer talk - push this button if you want... - we got an actual person on the line who went through all sorts of verification info and then said we needed to speak to the fraud dept. Now 15 minutes into the call, we got a fraud person - HKV - who needed to reverify all the info put me on hold supposedly checking the account. Now 25 minutes into the call. Meanwhile, unbeknownst to me, he had called the primary card holder - my 80+ year old mother - who had asked me to handle it and told her to call me. I asked several times to speak with a supervisor but was told none available. He's on one line she's on another. Now 30 minutes into the call, said we'd just wait for the bill and if we didnt know the charges, would dispute them then. Thanks very much Macy's AMEX. Way to treat a customer who doing you a favor.

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cjt990 - 35 d ago


I have been a Macy's cardholder since 3/18. Everything was fine until I asked for a modest credit limit increase in January of 2019. At that time, they noticed that I had a fraud alert on my credit report. The fraud alert had an old phone number that I no longer have. It also had my cell phone number which is the number they used to verify my identity when I applied for the card. I've had the fraud alert removed -- more than two months ago -- but Macy's keeps telling me that the credit bureau updated every 30 days. Long story short, Macy's fraud dept will not unfreeze my card they keep calling the disconnected number) because they keep telling me that Experian needs to update my credit report. I called Experian and they've told me that Macy's needs to do a soft pull to find out the the fraud alert has been removed. Macy's credit department has been nothing but rude to me. They talk down to me like I'm a 3 year old who doesn't understand what they're telling me. I shop at Macy's quite a lot but I've never been as frustrated as I am right now. Their credit department is a total joke and I wish someone from corporate would contact me to get this resolved.

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Anonimos - 45 d 17 h ago


Try to do a return and a exchange on a pair of shoes that I got as a gift & on a pair that I bought online.The associate at customer service & manager of the store didn't let me because they said I wasn't able to do that. Which I don't understand why?! if I haven't even used the shoes because they were to big for me & the one I order was the right size.They also try to accuse me of stealing because the two pair of shoes where similar but different sizes. When I told them that one was a gift i got for my birthday & the order was the one I bought online. All I wanted to do was a return & do an even exchange with the right size of shoes that Fit. I explain them so many times what i wanted to do & they didn't understand. I also called a day before & an associate told me I was able to do that but when I got there they told me something different.They were both rude & I felt discriminated. I drove 45mins for nothing & came back with the two pair of shoes because they didn't want to help me. I'm never going back to hilldale Macy's it was a horrible experience.

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