Information, reviews and public commentary for US companies

 

Maytag Corp

Rating
0.755556
Address
200 Queensway St
Searcy, AR
72143-7496
County
White
Contact
Jeff Durham
Role
Plant Mgr
Phone
(501) 268-5311
Fax
(501) 279-7373
Annual Sales Est
$213,200,000
Employees
650
SIC Code
3633
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G.S. CLINE - 3 d 22 h ago

0

I PURCHASED A MAYTAG BROVOS XL IN THE SUMMER OF 2017. IN THE FIRST 18 MONTHS..C. AT THE PRICE I PAID..NEARLY $900 AND THE LEGENDARY RELIABILITY OF THEIR PRODUCTS OVER THE YEARS...I CERTAINLY NEVER WOJULD HAVE EXPECTED THAT I WOULD HAVE TO REPLACE THE ENTIRE MOTHERBOARD...AND THE WASHER PUMPING ...TOTALING $525. THE REPAIRMAN BROKE THE CONTROL PANEL DUE TO THE NATURE OF ITS CONSTRUCTION...IT MAKES IT ALMOST IMPOSSIBLE TO ACCESS THE MOTHERBOARD EASILY AND GREAT GREAT CARE MUST BE USED TO "POP' THAT OFF. MY SERVICE REPAIRMAN SWALLOWED THAT $250. I CONTACTED THE CUSTOMER CARE DEPARTMENT AND HOPED THEY WOULD REIMBURSE ME BECAUSE I DID NOT REALLY THINK TO ADD A SERVCE WARRANTY AT THAT TIME...MY BAD. HOWEVER I WOULD FEEL THAT MAYTAG SHOULD HAVE STEPPED UP TO THE PLATE AND COVERED THIS COST. THE PURCHASE PRICE OF SAY $900 AND THE $525 TO MAINTAIN IT FOR 18 MONTHS TOTALS $1425 AND YOU CAN GET TWO NEW WASHERS THAT WOULD PROBABLY NOT HAVE ANY PROBLEMS FOR YEARS AND YEARS. THEIR REPLY WAS IN ESSENCE..."S--T" HAPPENS AND WE'RE SORRY THAT HAPPENED TO YOU. RIDICULOUS CUSTOMER CARE WITH NO ATTEMPT TO MAKE THINGS RIGHT WHATSOEVER.

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Christina Tomlinson - 3 d ago

0

We purchased a Maytag Bravos XL in fall of 2017. We have already had to have to lid replaced 3 times. We were allowed one repair cost, then they paid for the lids but not the service call after that, This time the lid broke after 5 weeks. The area is the EXACT same on all lids! It has a soft close lid so it doesnt get slammed.......We requested a replacement washer as clearly this model has a flaw (maybe just a mm or 2) but it continues to place too much pressure on the lid. We have not gotten a response. We could have replaced the washer for what we have paid in service fees. When the lid breaks the washer starts acting up as well. We bought this right before our twins arrived and now its just costing us crazy amounts of money for something that only gets a temporary fix :(

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Marianne Cook - 55 d 3 h ago

I bought a maytag refrigerator model MFW2055FRZ00 in Oct 10 2017. The item was flawless till Nov of 2019. Then the damper that opens between the freezer and fridge began to rattle every time it operated. It is extremely loud and I can hear it throughout the night. I have an extended warranty and it was replaced. But it still makes the loud noise. The repair tech tells me this is normal and so does the maytag service tech. I am extremely dissatisfied with this issue and would like to know what, if anything maytag can do. If I must live with this noise for the life of the product I will not buy a maytag product again. Hoping you have a resolution.

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Laurie - 5 d ago

0

I just got the same one in October of 18, hasn't work 30 consecutive days, they agreed to replace it and brought me one that was damaged

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Laurie - 5 d 51 s ago

0

Purchased a Maytag French door refrigerator in October of 2018. my first service request was in November, had to wait a week for parts, serviced Dec. 3rd. Second service request Jan. 23rd, repaired Jan. 29th. Waited until the 31st went grocery shopping woke up Feb. 1st, refrigerator warm again. Maytag finally decided to replace with new unit, only for me to wait another two weeks with no refrigerator, and when they delivered the new one could not take possession of it because the seals around door prevented it from closing. I asked for compensation for the food I have had to throw away. I was told the warranty does not cover loss of food or medication loss due to defective products. And I still have to wait another two weeks for replacement.

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Justin - 7 d 11 h ago

0

I recently purchased the Maytag washer and dryer from Home Depot in Olathe, Kansas. The models are MVWB765FW and MEDB765FW. I had them both delivered on January 26, 2019. On February 5th, only 11 days later the Washer has already quit and Home Depot pretty much said thank you for your money but we don't stand behind our products you have to deal with Maytag directly. 4 calls later Maytag has a 2nd technician scheduled to come out to look at my Washer. Ty from Maytag said "it should be covered but you may have to Pay a $99 service charge". Unbelievable! This washer is Brand New and hasn't had 10 loads of laundry run through it. Does Maytag believe in Quality or Customer Service? I have completely lost faith in Maytag.

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Annette - 20 d 4 h ago

1

My GE 7.0 dryer needed to be replaced. I was looking at the Maytag 7.0 dryer. It is 2 inches longer than my GE dryer 26.75" and it has a handle and a bump in the back. I am not able to purchase a Maytag dryer.

I guess I will never own stock in this company. Your college degree and work experience is equal to zero for your appliances and standard measurements.

Your overpaid and underproductive.

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Mary Holt - 39 d 13 h ago

0

I have a; new Maytag dish washer that I have never run a set of dishes thru and it''s door has locked. I have tried looking up on net and no answers that have worked without a lot of complicated tools to get the flipping door open. I had the same type of trouble with a Dodge Chrysler product in the seventies. I have not bought another of their products since and they are always on the verge of bankruptcy. Well Maytag is on the list of products to never buy. Will see you in the papers declaring bankruptcy from reading all these and other complaints about your products. What use is a dishwasher you can not put dishes in.

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Kr&M - 60 d 8 h ago

0

What a piece of garbage range we bought. Going to send it back to the corp off at my expense and buy a can sg, trashtrash trash

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A Hibbert - 75 d 4 h ago

1

How many times have you heard buy American. We did, bought our LEMON Maytag washer less than 4yrs and it died and they won't replace it. I've spent over 3hrs on the phone see my notes Maytag Maytag Canada Maytag Mxico and you tell me the product is old. My last washer lasted 12 years

Do you understand how hard I work to buy your product. I've spent about $200 going to the laundromat since this ordeal began.

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Lotena - 93 d ago

Does Maytag have good appliances? If something is wrong with a appliance what does Maytag do? So many other places don't care does Maytag care if their customers are satisfied?

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Anonymous - 89 d 4 h ago

I would have to answer no to that.

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anne BOYLE - 89 d 4 h ago

0

I ordered a new refrigerator, stove and dishwasher that cost me over $5000.00 on 10/31/2018. My delivery date was set for 11/14/2018. On that morning I received a call that It would come on the 15th. The delivery came. The refrigerator was smashed in the back and the side was scratched so they took it back and ordered a new one. The dishwasher looked fine until it was installed and then we realized the bottom was completely bent. The stove was the only thing that is installed and working. A new dishwasher was also ordered and I was given a delivery date of 11/21/2018. I am having 30 people for dinner on Thanksgiving. Today, 11/19/2018, I received a call that my appliances will come on the 24th. I now have a broken dishwasher sitting in the hole where the old one was. Luckily my old refrigerator still works. I have spoken to Maytag employees in South Dakota and Michigan. No one can do anything.....SORRY. Your customer service is the worst I have ever experienced. I have no idea how you've stayed in business this many years. I contacted Home Depot and spoke to customer service, they also called Maytag and they said it was never scheduled for the 21st. This is the date I was given on 11/16 but they have no record of that.

I would give your service and delivery people a ZERO. I have no recourse at this point but to deal with the way it's been left. I asked about monetary adjustment and was told they would put me in for $50 inconvenience. Are you kidding????? The problem is I never reached anyone who could make any adjustments for my delivery. I thought by ordering these on 10/31 they would have arrived by Thanksgiving.

My Name is Anne Boyle (hidden). I live at 410 Overhill ave. Phila., Pa. 19116.

I am requesting a response from someone.

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Karen Buono - 109 d 50 s ago

0

January 2016 I bought what I considered was the top of the line Maytag washer and dryer. Last week the washer started banging and moving across the floor

Repair man contacted Maytag and was instructed to replace the suspension rods. 288.00 washer did the same thing. Maytag now wants him to replace the tub. Close to 400.00 Huge plaque on top washer says 10 year warranty. Now I'm told that is only for the motor. Really a washer only lasts 2 years.Totally disgusting

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Robin Luna - 112 d 12 h ago

3

Unfortunately I bought my wife a Maytag washer and dryer. We see the commercials of the Maytag products and she decides with all the qualities this company says it has.. She decides that the brand she wanted. Yes we bought the warranty and no it wasn't worth the paper it was written on. Just after 2 1/2 to 3 years the washer breaks down we call customer service and they tell us to have a service representative look at it for the repair. Turns out the repair and parts is more than we payed for the washer itself. With all the commercials of how it's a quality is top notch.. Not so much.. Not impressed and nothing like the commercials says.. A bit of a let if you ask me...

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Lorraine - 110 d 3 h ago

I had same problem with them replacing the panel 3 times. Finally...I wrote the CEO of Maytag and told him about the false commercial showing that the Maytag man has nothing to repair.

The new has a 7 year warranty. I'm glad that they replaced it.

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Dr. A.I.T - 115 d 4 h ago

0

After taking years of extended warranties for my Maytag washer, I called customer service & was on the phone and hold for almost half an hour. I was told someone would get back to me in 48 hours. I do not know what planet the person was on. However as of this writing almost 3 weeks later, nobody has called and the service requested was never performed. How in the world can a company be run that way? I will write to Jeff Durham, Plant mgr with a copy to the BBB in the area. Completely disgusted...Dr. A. I. T.

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Imani Odufuye - 115 d 9 h ago

0

Maytag engineers drop the ball on this one. THE BRAVOS XL Model:MVWB835DW I've used Maytag appliances for many years ie dishwashers, washers, dryers etc... I'm actually replacing a Maytag 2000 series front loader which was ok, unfortunately after 5yrs it fell apart. (naturally after the warranty period)

Nonetheless, this washer is an absolute nightmare, that's funny, as of this writing, the Maytag technician just showed up, unfortunately he felt the wrath of a man that just lost all patience along with his temper.

I walked the technician down stairs to show him this pos (you wouldn't believed I just finished a load right before he arrived) and explain to me who designs a washer that can leave some clothes wringing wet and some partially dry? even after several washes! really?

I wish I had Maytag CEO Ralph Hake in front of me! let him explain this fiasco! In the end he wouldn't be a happy camper.

Before all the nay sayers ask about washer set up and end user input. I'm here to tell you 1) YES I READ THE MANUAL BACKWARDS AND FORWARD. 2) BESTBUY TECHS SET UP THE UNIT THE SECOND TIME! Second machine same result. Never again,

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Barb M. - 119 d 5 h ago

1

Bought Maytag washer 2yrs 3 mos. ago,. Main drum seal broke, spilling water from underneath machine, too costly to repair approx. $250, paid $529, expected more use out of this machine. The Maytag name does not measure up as it did years ago. My prior Whirlpool washer lasted 18 yrs., without a single repair. Bring back the basic washer & use the same manufacturing so your customers will once again seek out Maytag/Whirlpool appliances. Buyer beware!

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Karyn - 128 d 10 h ago

0

I bought a Maytag Gas Dryer from Lows 8 weeks ago. The dryer stopped working after 37 days. I was told to contact Maytag since the dryer was still under warranty. Maytag refused to replace my 37 day old dryer. I have now contacted Maytag 4 times (after considerable wait times). Three times a "Maytag Certified Technician" was sent to my home to fix the new dryer. The technician ordered parts, ordered the wrong parts, and was unsure how to fix the dryer. The dryer still does not work after three weeks of repair appointments. After another call today to Maytag, they again refused to replace my defective dryer and instead set up a 4th repair appointment (11 days from now). I resented there pushy sales pitch to buy their extended warranty package for my defective dryer. I am not going to give Maytag Corporation any more money. They sold a defective dryer, refused to replace it, sent inept service repair men (who did not/could fix the dryer). The customer service is horrendous and the product is of extremely poor quality.

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Neville H. Gombs - 138 d 10 h ago

5

My name is Neville Gombs

I reside in Deerfield Bach Fl.

I purchased a Maytag Washer back in 1981 and still using my washer on a weekly basic.

The only problem I have encountered now is the knob for turning on the washer has broken. I now have to turn on the washer, by using a pliers.

I am not complaining, I love my Maytag Washer.Do your Corporate office do anything special for a long devoted customer.

Please contact me Thank you.

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Daniel Kuna Idaho - 155 d 4 h ago

0

So my entire house appliances was maytag just recently I will warn you don't ever buy from this company because the warranty service they have for 10 years is a fraud. They will cover the part at your expense you have to pay a contractor to come out and switch the part out at 120 just for the visit then you pay on top of the labor to the visit. Never again will I support maytag ever again I can tell you when you buy warranty make sure they wont charge you to look at something defected Samsung is the way to go now I love the customer service here.

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Anonymous - 171 d 6 h ago

I hate my Maytag washer!

Especially hate when customer service tells me to wash my washer!

Does not clean the clothes and takes forever!

The only thing that it does as advertise - it never breaks down - which by the way I praying for!

Customer service is no help -

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Ann w jackson Des Moines Ia - 188 d 1 h ago

I had a Maytag washer and dryer I purchased in 1970 my gas dryer was repairs twice . Because of the flash flood here in Des Moines 6/30/18 they are telling me I can no longer use and it can not be repairs . I have looked at new sets God I am praying you all are still making the same quality machines.

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Monica - 200 d 11 h ago

0

We just purchased a new Maytag heating & cooling package unit for the main floor of our home JUL 11, 2018 in addition to a split unit for the upstairs that was installed in JUN 2018. Just under 3 weeks of the install, the larger, main floor unit started breaking down. Loss of refrigerants, frozen coils, leak and a blower that does a 24/7 non-stop cycling that includes a long moan and thumping noises. We have been told by the installer that they need to 'follow protocol' for a few days in order to determine what and where the leak is, what may be the cause, etc. They followed protocol long into the darkness last night. After a few hours of working on it, refilling the refrigerant, putting dye in it to run for "a couple of days" in order to find the origin of the leak, all while the unit runs non stop and fails to cool the house to even 'reasonable' temp and humidity. This is middle of summer in Alabama for heavens sakes! We paid you in full, good hard earned money, and WE HAVE TO WAIT for PROTOCOL? We have to watch our ELEC bill skyrocket while this PIECE OF JUNK RUNS FOR A FEW MORE DAYS, doing nothing but causing us stress and discomfort!?! REALLY MAYTAG? REALLY??? I paid good money for what was supposed to be a brand spanking new working Unit?? I shouldn't have to wait, put out more money (elec), be sweaty, uncomfortable, and losing sleep WHILE you have us WAIT AND SEE why the Unit is Failing????!!!! .

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