Information, reviews and public commentary for US companies

 

Maytag Corp

Rating
0.8
Address
200 Queensway St
Searcy, AR
72143-7496
County
White
Contact
Jeff Durham
Role
Plant Mgr
Phone
(501) 268-5311
Fax
(501) 279-7373
Annual Sales Est
$213,200,000
Employees
650
SIC Code
3633
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Michelle - 11 d ago

0

We have bought a Magtag Brovos washer & dryer. This is the worst washing maching big waste of money the clothes don't get clean, every wash cycle is over an hour it takes literally all day to do laundry. If u wash sheets or blankets they get all tangeled & twisted. I miss my old Maytag Machine. Total rip off don't buy this appliance.

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Anonymous - 11 d 13 h ago

Very bad experience with this product

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ENGR. KID - 17 d 20 h ago

3

MY NAME IS ENGR. KUNLE IDOWU, MD/CEO, ATLANTIC BEAM INTEGRATED LIMITED. PLEASE, I AM IN NEED OF AN URGENT QUOTE FOR MAYTAG PRODUCTS. KINDLY HELP ME WITH ONE OF THE MAYTAG INC SALES REPRESENTATIVES PHONE NUMBER AND EMAIL ADDRESS.

KINDLY TREAT THIS AS URGENT.

THANKS.

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Anonymous - 20 d 9 h ago

My name is Albert Malaves, I live in Puerto Rico and in 2015 I bought a Marat Mini split Air Condition . It is still under Wananty I payed $1.500.00 for it . We are still waiting for it to be fixed. The Technician took the computer panel with him 3 weeks ago and we are still waiting. Can anybody please HELP!

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Hiltonhead843 - 21 d 16 h ago

This Magtag Corporation is not the same Magtag as years ago.

The new Magtag is not customer friendly.

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Wayne Beddow - 21 d 19 h ago

Dear people, we purchased our dryer just under 2 yrs. ago and already have had need for 3 repairs, six wheels support the drum, here's the stupid thing, the wheels have no bearings, you can't have metal on metal all the grease in the world isn't enough, you need to fix this, may I suggest wheels with BEARINGS, it's a no BRAINER. BRAVOS XL mod. # MEDB835DW3

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Julie Erickson - 27 d 12 h ago

1

After many years using Maytag appliances, 20 years plus on the last dryer and washer, we bought a new set in March 2016. Six months ago the dryer handle came off. We "limped" along "babying it" until today when it would not stay on at all.

Just over two years of use and a dryer handle comes off! So I went online and ordered the part which with delivery will be $40.00. I would think Maytag would be embarrassed by how they have cheapened up the quality of their appliances. We are two adults, no kids in the house, and these appliances are used once a week. To have the dryer handle "fail" like this is ridiculous but more so very disappointing that the brand has failed over the years in quality like this.

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JEC239 - 34 d 12 h ago

1

On 05-11-18, I purchased a Maytag 47-Decibel Built-In Dishwasher and Hard Food Disposer (Fingerprint-Resistant Stainless Steel), Model # MDB8959SFZ, through Lowes.com.

I chose this model because it had the highest ranking, 4.5 stars, and had the highest recommended rate, 93%, with the most reviews, 1466. It was delivered in what appeared to be good shape, there was no damage to the box and the delivery people did not drop it. After installation, I discovered the upper left track for the rack was broken and the ball bearings were in the tub bottom. The plastic clips that hold the upper wash arm to the bottom of the upper rack were broken on one side. I called customer service and they had Guinco (appliance repair) come out and replace the parts. During the first run of the dishwasher, it leaked profusely. Pulled the dishwasher out and the motor/pump was not connected to the tub. Called customer service and Guinco came back out and replaced the motor assembly. The same repair person came out both times and concurred that the dishwasher had probably been dropped prior to boxing. Ran another cycle and the dishwasher leaked where the motor assembly attaches to the tub. Called customer service and Guinco came back out and re-aligned the motor housing. Ran a cycle and the dishwasher was making a loud grinding/rattling noise. Called customer service and Guinco came back out and replaced the motor/pump assembly again. I checked the motor he took out and the ball bearings from the damaged track had got into the pump at the hard food disposer screen and caused the screen to come apart. Ran a cycle to make sure everything was good and found water on the floor. Watched the dishwasher run and could see water leaking out from a white plastic part near the front of the machine. Made my fifth call to customer service in less than four weeks and asked to have the dishwasher replaced with an identical model. Lowes said they would and had a manager from the local store called me, took all of my information and said the replacement would be delivered Monday, 06-11. After staying home all day waiting for delivery, by 8:00 PM, no dishwasher had arrived and no call explaining anything. I had to call the store this morning just to find out the dishwasher has not even arrived at the store to be scheduled for delivery. They could not explain why the manager told me it would be in and delivered yesterday. So for app' 4 weeks I have not had a functioning dishwasher and have been using plastic silverware, paper plates and washing pots/pans by hand. I hope the replacement works well and that I just got a bad unit. We'll see. And then, Maytag responds that they won't post my review because I "no longer own the unit." I do own it, its in my house waiting for an identical model to be delivered and even if it wasn't, it doesn't change the facts of what happened. it's obviously an attempt to keep a negative review off of their site.

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Anonymous - 49 d 17 h ago

I have a different sort of review to all the disappointed Maytag owners who have written already. I am in the process of selling my mother's house which she bought in 1974. She bought a basic no frills Maytag washer and dryer which is still running perfectly, and to my knowledge has NEVER needed any repair! Perhaps Maytag can find the plans for these machines and start making them again.

In 2008, my husband and I bought a house with Maytag washer and dryer and I was pleased, believing the company still made good products. The washer had problems, stopped mid cycle, many times, etc. Three service calls, no improvement, finally were told a repair part costing $600. was needed. We bought new LG and they worked fine over the next eight years when we sold the house. Our present house has kenmore machines ten years old which do a great job. I actually like them better than the LG.

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Ellen K. - 56 d 11 h ago

1

i am appalled that my Maytag washer : MHWC7500YW has lasted only 3 years! it has given me many problems since it was purchased. i was recently quoted a price of over $500.00 for the part called the motor board to be replaced. i declined this repair; and will be forced to replace this washer after only 3 years! what type of machines are you making that would only last 3 years?

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Lynnette - 59 d 17 h ago

We paid extra for extended warranty. The tech said it needed all new parts, he tried to get us a new one because it is going to be more to replace all parts. Well, they want to replace the parts. We have been waiting for 5 months. Never again.

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tomatorice - 61 d 10 h ago

0

CUSTOMER SERVICE - is not really CUSTOMER SERVICE but appliance registration, which does not have a record of my registration, which I sent. Only one number listed - No expertise help here. i was advised to call the store where I bought the washer, REALLY!!! For what I consider to be a generic question; you should be able to handle. You wasted my time and Piss Me Off.

Serial Number: C74550200

Model Number: MHW5500FW1

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Anonymous - 62 d 11 h ago

I purchased a maytag in Oct of 2017. Had the repair man out within 2 months. The washer doesnt put enough water in, so the clothes never get clean. Repair said I wasnt putting the clothes in properly, and showed me how to do it. Here I am, in May, and still have dirty smelly clothes that I just washed. Repair out again today, as she is watching the washer not put in enough water to cover the clothes, and standing next to clothes that smell after being washed, she said to me, the washer is working to manufactoring specifics. I lost my temper. How do you people sleep at night? She is obviously paid to lie to customers. She is watching the tub not fill, standing next to me, saying it is working while Im saying, there is no way those clothes are going to be clean! So, Im going to send my clean clothes that stink to high heaven to the President of Maytag. Maybe he can wear them!

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Defected parts are not under warranty - 62 d 19 h ago

0

I'm going to file a complaint with the Better Business Bureu for two reasons. MAYTAG and Home depot because broken ice bin is not covered under warranty. Keep in mind I have never needed to take bin out whatsoever and now ice cubes are dropping on the floor as soon as the door is opened because of the constant accumulation due to the bin cracked. It cracked sometime in the last week or so due to the poor quality and obviously did not hold up on securing the ice.

The representatives on both ends were not helpful and were very scripted in saying, "it's not under warranty." It is unfortunate, but this is not acceptable for good paying customers. I'm disappointed with the service, quality and NO resolution. I am not be getting any help or solutions from MAYTAG or Home depot, but mark my words that through the BBB Complaints Dept. and negative reviews through social media, at least the consumer will be educated and know Maytag finds loopholes to not honor standard warrantees or even extended for that matter. MAYTAG pushes in fine print a 10 year limited warranty for (compressor and parts etc), you would think a legitimate cracked ice bin would hold up.

Regrets,

Alex Castillo.

Show quoted text

I'm going to file a complaint with the Better Business Bureu for two reasons. MAYTAG and Home depot because broken ice bin is not covered under warranty. Keep in mind I have never needed to take bin out whatsoever and now ice cubes are dropping on the floor as soon as the door is opened because of the constant accumulation due to the bin cracked. It cracked sometime in the last week or so due to the poor quality and obviously did not hold up holding the ice. The representative on both ends were not helpful and were very scripted in say I g not under warranty. It is unfortunate, but this is not acceptable for good paying customers. I'm disappointed with the service, quality and resolution. I will not be getting any help or solution from MAYTAG or Home depot, but mark my words that through the BBB Complaints Deptartment, the consumer will know how Maytag does not honor legitimate defects.

Regrets

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Jamie - 63 d 17 h ago

1

I purchased a refrig, less then 3 yrs ago, had it serviced in 1/18 with a issue in the control panel and heater rod in the freezer, the refrig was not getting cold at all. Here it is again in May, and the same issue has now recurred, only 4 months later. The cost in January was 300.00 for parts a service call, now its going to cost me another 300.00 for the same part.. Really, should've just bought a new refrig. with someone else. called the repair people, told me to call Maytag. Getting the royal run around. Disgusted with the refrig, and the service I am getting. Reaching out to the BBB.

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David r gainey - 66 d 7 h ago

1

Just need to return this washer machine. Not even 9 months old and snowballing with repairs. Payed 800dollars . just send me a address for it so I can ship it back. Single parent with four kids sucks when laundrymat 2 to 3 hours. (hidden). just and address be fine to send it back to.thank you.

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Ken - 81 d 10 h ago

0

Maytag Bravos purchased new at Lowe's August 2017 used to wash 2 adults clothing, definitely not overused transmission has gone out after spending hard earned cash for such an inferior product. Beware and stay away from anything Maytag spread the word and tell the masses. Poor workmanship and service from Maytag!!!

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Anonymous - 89 d 6 h ago

I'm looking for a vintage Maytag washer.

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Kathee - 102 d 8 h ago

0

New Maytag washer...my sheet is caught under the agitator...very, very disappointed considering amount I spent on this machine....do not like it at all....

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Kris - 146 d 10 h ago

0

I bought a Maytag less then a yr ago and apparently it needs a control panel!!! First the service guy comes out and takes a of couple pictures and then leaves, does not leave a card or not tell my husband what to expect, Nothing. So I called the Maytag number again and the agent gave me the number of the company that came out, so i called them and they told me the part will be in today but they cannot come out for a week because they are going to a whirlpool convention! Really!!! I called maytag back to see if a could get a few numbers of contracted companies and i would take care of it myself . The agent tells me that they will not cover it if i do that, she also could not help me apparently because the system was down!!! DO NOT BY ANYTHING MAYTAG !! THERE SERVICE IS TERRIBLE AND PRODUCTS JUNK. The only thing the service person told my husband was that was accurate was get the extended warranty this washers have lots of problems. Kristine Wolfley

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Frustrated - 138 d 14 h ago

0

This is the exact same thing that we are dealing with and we're not getting any urgency to our situation! It's been less then a year and they are very nonchalant to our inconvenience. Usually we purchase LG and the one time we decided to give another brand a try this happens and the service SUCKS! I am so disappointed right now I'm at a loss for words of how frustrated and inconvenienced we are at this moment! Maytag has lost our business for life!

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Wanda - 146 d 8 h ago

Cust dave eaton purchased mvwc565fw on 9/20/17.service on12/6/17.told either control panel or pump.replaced control panel not pump.on 12/22.worked until

2/12.now cant get anyone to come out. Mckenzie in service said no 1 at corporate could make decision to replace..had to wait until another repair co found..terrible customer care...how am i to have confidence to sell your product...

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kristine wolfley - 146 d 10 h ago

1

The phone number you posted is not accurate!!!

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pissed off customer looking at law suit options - 151 d 16 h ago

0

ok I bought a Maytag washer last year 6 moths after purchase motherboard wen up took over a month to get it fixed under warranty had to contact the executive team. now less than a year later mother board gone up yet again under warranty its been broke for a month and half called their support center could not get a hold of the service company would not return my calls so Maytag support person assigned it to a new service center assured me they would service me tried calling that service center would not return my calls so called Maytag back spent 1:45 minutes on hold when finally get some one they state that the other service center is not going to service my area and no one informed me so washer still not fixed. Left 5 messages fro exective team member and she has not returned my calls ether this is ridiculous and the number listed above is no longer in service.

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Anonymous - 158 d 16 h ago

0

I bought a front loader washer in 2016. The washer is now displaying a e02 and f05 message which means the latch sensor is not working and they will not grant me a 1 time confession for repair due to the fact that they failed to enter my info upon receiving my registration card. Also they placed the sticker with my model number and serial code half way under the back panel and I cannot fully read. The soap loader is growing black mold and I was told all these issued are their problem. The supervisor I spoke to was rude and extremely condescending. She stated that these issues are mine to pay to repair and her only concern was her side. I am disgusted with the so called customer service offered.

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