Information, reviews and public commentary for US companies

 

Maytag Corp

Rating
0.821429
Address
200 Queensway St
Searcy, AR
72143-7496
County
White
Contact
Jeff Durham
Role
Plant Mgr
Phone
(501) 268-5311
Fax
(501) 279-7373
Annual Sales Est
$213,200,000
Employees
650
SIC Code
3633
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Daniel Kuna Idaho - 7 d 38 s ago

0

So my entire house appliances was maytag just recently I will warn you don't ever buy from this company because the warranty service they have for 10 years is a fraud. They will cover the part at your expense you have to pay a contractor to come out and switch the part out at 120 just for the visit then you pay on top of the labor to the visit. Never again will I support maytag ever again I can tell you when you buy warranty make sure they wont charge you to look at something defected Samsung is the way to go now I love the customer service here.

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Anonymous - 23 d ago

I hate my Maytag washer!

Especially hate when customer service tells me to wash my washer!

Does not clean the clothes and takes forever!

The only thing that it does as advertise - it never breaks down - which by the way I praying for!

Customer service is no help -

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Ann w jackson Des Moines Ia - 39 d 18 h ago

I had a Maytag washer and dryer I purchased in 1970 my gas dryer was repairs twice . Because of the flash flood here in Des Moines 6/30/18 they are telling me I can no longer use and it can not be repairs . I have looked at new sets God I am praying you all are still making the same quality machines.

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Monica - 52 d 5 h ago

0

We just purchased a new Maytag heating & cooling package unit for the main floor of our home JUL 11, 2018 in addition to a split unit for the upstairs that was installed in JUN 2018. Just under 3 weeks of the install, the larger, main floor unit started breaking down. Loss of refrigerants, frozen coils, leak and a blower that does a 24/7 non-stop cycling that includes a long moan and thumping noises. We have been told by the installer that they need to 'follow protocol' for a few days in order to determine what and where the leak is, what may be the cause, etc. They followed protocol long into the darkness last night. After a few hours of working on it, refilling the refrigerant, putting dye in it to run for "a couple of days" in order to find the origin of the leak, all while the unit runs non stop and fails to cool the house to even 'reasonable' temp and humidity. This is middle of summer in Alabama for heavens sakes! We paid you in full, good hard earned money, and WE HAVE TO WAIT for PROTOCOL? We have to watch our ELEC bill skyrocket while this PIECE OF JUNK RUNS FOR A FEW MORE DAYS, doing nothing but causing us stress and discomfort!?! REALLY MAYTAG? REALLY??? I paid good money for what was supposed to be a brand spanking new working Unit?? I shouldn't have to wait, put out more money (elec), be sweaty, uncomfortable, and losing sleep WHILE you have us WAIT AND SEE why the Unit is Failing????!!!! .

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ralph - 58 d ago

my son, bought what he thought was a good washer an dryer, did not buy extended warrenty thought it would at least last him an wife several yrs 3 yrs old had to fix dryer an now washer gearbox went out, cant even get maytag to see if they would help , had to get new gearbox 200.00 these washers an dryers are made out of cheap plastic ,don't buy them, check out other brands maytay is not the maytag that was yrs ago , lasted forever this co. could be like kohler motor corp. my sons[ o] turn lawnmower motor cracked block 4 yrs old only had 2 yr warrenty but called co. said sent it to lawnmower shop sent in new motor bill was 65.00 for every thing. this co . could do the same to protect there name ralph

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Fred Goble - 63 d ago

3

Washer a Bravos XL S/N MVW3850YWi began leaking water on floor from inside machine. Service tech. who repaired machine, stated a clamp connecting the hose to the water valve assembly was not installed fully during assembly at the plant, causing the hose to eventually slip off the fitting and flood the floor. The clamp was position correctly and no further leaking was observed.

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Michelle - 77 d 10 h ago

0

We have bought a Magtag Brovos washer & dryer. This is the worst washing maching big waste of money the clothes don't get clean, every wash cycle is over an hour it takes literally all day to do laundry. If u wash sheets or blankets they get all tangeled & twisted. I miss my old Maytag Machine. Total rip off don't buy this appliance.

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Anonymous - 78 d 14 s ago

Very bad experience with this product

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ENGR. KID - 84 d 8 h ago

3

MY NAME IS ENGR. KUNLE IDOWU, MD/CEO, ATLANTIC BEAM INTEGRATED LIMITED. PLEASE, I AM IN NEED OF AN URGENT QUOTE FOR MAYTAG PRODUCTS. KINDLY HELP ME WITH ONE OF THE MAYTAG INC SALES REPRESENTATIVES PHONE NUMBER AND EMAIL ADDRESS.

KINDLY TREAT THIS AS URGENT.

THANKS.

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Anonymous - 87 d 21 h ago

My name is Albert Malaves, I live in Puerto Rico and in 2015 I bought a Marat Mini split Air Condition . It is still under Wananty I payed $1.500.00 for it . We are still waiting for it to be fixed. The Technician took the computer panel with him 3 weeks ago and we are still waiting. Can anybody please HELP!

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Hiltonhead843 - 88 d 4 h ago

This Magtag Corporation is not the same Magtag as years ago.

The new Magtag is not customer friendly.

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Wayne Beddow - 88 d 7 h ago

Dear people, we purchased our dryer just under 2 yrs. ago and already have had need for 3 repairs, six wheels support the drum, here's the stupid thing, the wheels have no bearings, you can't have metal on metal all the grease in the world isn't enough, you need to fix this, may I suggest wheels with BEARINGS, it's a no BRAINER. BRAVOS XL mod. # MEDB835DW3

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Julie Erickson - 94 d ago

1

After many years using Maytag appliances, 20 years plus on the last dryer and washer, we bought a new set in March 2016. Six months ago the dryer handle came off. We "limped" along "babying it" until today when it would not stay on at all.

Just over two years of use and a dryer handle comes off! So I went online and ordered the part which with delivery will be $40.00. I would think Maytag would be embarrassed by how they have cheapened up the quality of their appliances. We are two adults, no kids in the house, and these appliances are used once a week. To have the dryer handle "fail" like this is ridiculous but more so very disappointing that the brand has failed over the years in quality like this.

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JEC239 - 101 d ago

1

On 05-11-18, I purchased a Maytag 47-Decibel Built-In Dishwasher and Hard Food Disposer (Fingerprint-Resistant Stainless Steel), Model # MDB8959SFZ, through Lowes.com.

I chose this model because it had the highest ranking, 4.5 stars, and had the highest recommended rate, 93%, with the most reviews, 1466. It was delivered in what appeared to be good shape, there was no damage to the box and the delivery people did not drop it. After installation, I discovered the upper left track for the rack was broken and the ball bearings were in the tub bottom. The plastic clips that hold the upper wash arm to the bottom of the upper rack were broken on one side. I called customer service and they had Guinco (appliance repair) come out and replace the parts. During the first run of the dishwasher, it leaked profusely. Pulled the dishwasher out and the motor/pump was not connected to the tub. Called customer service and Guinco came back out and replaced the motor assembly. The same repair person came out both times and concurred that the dishwasher had probably been dropped prior to boxing. Ran another cycle and the dishwasher leaked where the motor assembly attaches to the tub. Called customer service and Guinco came back out and re-aligned the motor housing. Ran a cycle and the dishwasher was making a loud grinding/rattling noise. Called customer service and Guinco came back out and replaced the motor/pump assembly again. I checked the motor he took out and the ball bearings from the damaged track had got into the pump at the hard food disposer screen and caused the screen to come apart. Ran a cycle to make sure everything was good and found water on the floor. Watched the dishwasher run and could see water leaking out from a white plastic part near the front of the machine. Made my fifth call to customer service in less than four weeks and asked to have the dishwasher replaced with an identical model. Lowes said they would and had a manager from the local store called me, took all of my information and said the replacement would be delivered Monday, 06-11. After staying home all day waiting for delivery, by 8:00 PM, no dishwasher had arrived and no call explaining anything. I had to call the store this morning just to find out the dishwasher has not even arrived at the store to be scheduled for delivery. They could not explain why the manager told me it would be in and delivered yesterday. So for app' 4 weeks I have not had a functioning dishwasher and have been using plastic silverware, paper plates and washing pots/pans by hand. I hope the replacement works well and that I just got a bad unit. We'll see. And then, Maytag responds that they won't post my review because I "no longer own the unit." I do own it, its in my house waiting for an identical model to be delivered and even if it wasn't, it doesn't change the facts of what happened. it's obviously an attempt to keep a negative review off of their site.

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Anonymous - 116 d 5 h ago

I have a different sort of review to all the disappointed Maytag owners who have written already. I am in the process of selling my mother's house which she bought in 1974. She bought a basic no frills Maytag washer and dryer which is still running perfectly, and to my knowledge has NEVER needed any repair! Perhaps Maytag can find the plans for these machines and start making them again.

In 2008, my husband and I bought a house with Maytag washer and dryer and I was pleased, believing the company still made good products. The washer had problems, stopped mid cycle, many times, etc. Three service calls, no improvement, finally were told a repair part costing $600. was needed. We bought new LG and they worked fine over the next eight years when we sold the house. Our present house has kenmore machines ten years old which do a great job. I actually like them better than the LG.

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Ellen K. - 123 d ago

1

i am appalled that my Maytag washer : MHWC7500YW has lasted only 3 years! it has given me many problems since it was purchased. i was recently quoted a price of over $500.00 for the part called the motor board to be replaced. i declined this repair; and will be forced to replace this washer after only 3 years! what type of machines are you making that would only last 3 years?

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Lynnette - 126 d 4 h ago

We paid extra for extended warranty. The tech said it needed all new parts, he tried to get us a new one because it is going to be more to replace all parts. Well, they want to replace the parts. We have been waiting for 5 months. Never again.

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tomatorice - 128 d ago

0

CUSTOMER SERVICE - is not really CUSTOMER SERVICE but appliance registration, which does not have a record of my registration, which I sent. Only one number listed - No expertise help here. i was advised to call the store where I bought the washer, REALLY!!! For what I consider to be a generic question; you should be able to handle. You wasted my time and Piss Me Off.

Serial Number: C74550200

Model Number: MHW5500FW1

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Anonymous - 129 d ago

I purchased a maytag in Oct of 2017. Had the repair man out within 2 months. The washer doesnt put enough water in, so the clothes never get clean. Repair said I wasnt putting the clothes in properly, and showed me how to do it. Here I am, in May, and still have dirty smelly clothes that I just washed. Repair out again today, as she is watching the washer not put in enough water to cover the clothes, and standing next to clothes that smell after being washed, she said to me, the washer is working to manufactoring specifics. I lost my temper. How do you people sleep at night? She is obviously paid to lie to customers. She is watching the tub not fill, standing next to me, saying it is working while Im saying, there is no way those clothes are going to be clean! So, Im going to send my clean clothes that stink to high heaven to the President of Maytag. Maybe he can wear them!

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Defected parts are not under warranty - 129 d 6 h ago

0

I'm going to file a complaint with the Better Business Bureu for two reasons. MAYTAG and Home depot because broken ice bin is not covered under warranty. Keep in mind I have never needed to take bin out whatsoever and now ice cubes are dropping on the floor as soon as the door is opened because of the constant accumulation due to the bin cracked. It cracked sometime in the last week or so due to the poor quality and obviously did not hold up on securing the ice.

The representatives on both ends were not helpful and were very scripted in saying, "it's not under warranty." It is unfortunate, but this is not acceptable for good paying customers. I'm disappointed with the service, quality and NO resolution. I am not be getting any help or solutions from MAYTAG or Home depot, but mark my words that through the BBB Complaints Dept. and negative reviews through social media, at least the consumer will be educated and know Maytag finds loopholes to not honor standard warrantees or even extended for that matter. MAYTAG pushes in fine print a 10 year limited warranty for (compressor and parts etc), you would think a legitimate cracked ice bin would hold up.

Regrets,

Alex Castillo.

Show quoted text

I'm going to file a complaint with the Better Business Bureu for two reasons. MAYTAG and Home depot because broken ice bin is not covered under warranty. Keep in mind I have never needed to take bin out whatsoever and now ice cubes are dropping on the floor as soon as the door is opened because of the constant accumulation due to the bin cracked. It cracked sometime in the last week or so due to the poor quality and obviously did not hold up holding the ice. The representative on both ends were not helpful and were very scripted in say I g not under warranty. It is unfortunate, but this is not acceptable for good paying customers. I'm disappointed with the service, quality and resolution. I will not be getting any help or solution from MAYTAG or Home depot, but mark my words that through the BBB Complaints Deptartment, the consumer will know how Maytag does not honor legitimate defects.

Regrets

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Jamie - 130 d 5 h ago

1

I purchased a refrig, less then 3 yrs ago, had it serviced in 1/18 with a issue in the control panel and heater rod in the freezer, the refrig was not getting cold at all. Here it is again in May, and the same issue has now recurred, only 4 months later. The cost in January was 300.00 for parts a service call, now its going to cost me another 300.00 for the same part.. Really, should've just bought a new refrig. with someone else. called the repair people, told me to call Maytag. Getting the royal run around. Disgusted with the refrig, and the service I am getting. Reaching out to the BBB.

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David r gainey - 132 d 19 h ago

1

Just need to return this washer machine. Not even 9 months old and snowballing with repairs. Payed 800dollars . just send me a address for it so I can ship it back. Single parent with four kids sucks when laundrymat 2 to 3 hours. (hidden). just and address be fine to send it back to.thank you.

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Ken - 148 d 14 m ago

0

Maytag Bravos purchased new at Lowe's August 2017 used to wash 2 adults clothing, definitely not overused transmission has gone out after spending hard earned cash for such an inferior product. Beware and stay away from anything Maytag spread the word and tell the masses. Poor workmanship and service from Maytag!!!

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Anonymous - 155 d 18 h ago

I'm looking for a vintage Maytag washer.

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Kathee - 168 d 20 h ago

0

New Maytag washer...my sheet is caught under the agitator...very, very disappointed considering amount I spent on this machine....do not like it at all....

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