Information, reviews and public commentary for US companies

 

McDonald's Corporation

Rating
0.724281
Web
http://www.mcdonalds.com
Address
1 Mcdonald'S Plaza
Oak Brook, IL
60523
Contact
James Skinner
Role
CEO
Phone
(630) 623-3000
Fax
(630) 623-5004
Employees
420,000
Twitter IDs
@McDonalds
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ggeeseman1960@gmail.com - 2 h 28 m ago

0

So I have a friend with 30+ yrs experience but he was refused a job in Terre Haute because of a 17 year old felony but the employees are here talking about felonies more recent and being on work release. And I still need a call from corporate NOT from anyone in Brazil IN...CORPORATE

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ggeeseman1960@gmail.com - 3 h ago

0

Here at the store on third and poplar in Terre Haute where the managers (Becca especially) are talking about overcharging a customer earlier and laughing and about how when they are short they ring up refunds. Sooo that will be a call to corporate.

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Robert Shimp - 7 h 28 m ago

0

I would like to start by saying that I am surprised by many of the posts that I see on this web site. I hope that theses posts are actually being read by the upper management in the corperation and not just filtered thru by staff members.

In Alliance Nebraska I started working at our small town McDanalds when it was first built back in 1981 at the age of 16. I worked my way up into a store manngers position before seeking other career opportunities. The McDonalds back then pride it self on the values of Quality, Service, and Cleanliness as it motto. Today I barely see any resemblance of those values at our town store. In the last few visits to the store they have gotten every one of my orders wrong. We've had sandwiches made two bottoms buns, I even got a quarter pounder with cheese and no bottom bun. I couldn't even eat if i wanted to, because it was stuck to the bottom of the box by the melted cheese.

I hope that even though this may sound like a small issue from your position within the corperation, that you realize may of the people who take the time to notify you of these issues are customers who obviously care more about you corperations image then do many of the managers and employees who are working the front line and putting the face on your company!

What ever happened to the corperate surprize audits and store evaluations that we bad back when I managed the store. I would like to recieve some freedback from the corperate office. I think i deserve that much. Thank you for having this forum availble so your customers can reach out to you!

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Ggeeseman - 3 h ago

They need to do one here

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ggeeseman1960@gmail.com - 3 h 2 m ago

0

For the umpteenth time I'm in your corporate store on 3rd st and Poplar in Terre Haute Indiana and my phone isn't allowed to give a survey AND I can't access your websites while my roommate CAN. I need to be contacted by a corporate official or I will call corporate in the morning again as there are MAJOR issues with your overnight and I'm talking to an attorney on Friday. Do NOT have Angel contact me.

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Jorge DeJesus - 7 h 49 m ago

1

For years MacDonalds had pancakes, its

Time for waffles, strawberries' rasseberry,

Blueberry, its the same for years its time

For change.

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Jorge DeJesus - 5 h ago

I all out there want waffles too,

Hope you too are tired of pancakes.

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Sheldon Lemcco - 18 h 19 m ago

0

I have been a customer of McDonalds for more than 50 years, I visited their stores in 26 states and three countries. I must

say that the store on Semoron Blvd Curry Ford road in Orlando Florida is the worst run store of the thousands of stores I have visited. The managers there could care less on how badly their store is run, they are also rude and in friendly. I can say that the store is run so badly that when the store is left to look a mess that don't care. I was there last night at 10pm June 26 and the manager left the store in such a mess that people couldn't sit anywhere without being surrounded by garbage. This is also the fault of the District manager who hires the managers who will leave the store in such a mess. In my opinion everyone from the District manager on down should be fired.

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Aimee L. - 1 d 10 h ago

0

I have been to your Edinburgh, Indiana location 3 days In a row. This is store number #12281.

The first day I ordered 2 sausage egg McGriddles and had to wait 40 mins with 6 cars in front of me. I then had to pull up and wait an additional 10 minutes to get my sandwiches and one only had sausage no egg. I called and spoke with a manager named Justy after giving my information. I was informed to come back the next day and my sandwiches would be corrected and a note would be in the office. I pulled up with no one in line. Sat there while they took the opposite sides order letting 4 cars pull in front of me when I was the only car to begin with. I waited 20 mins in line again. With the 4 cars in front of me. Just to get Mcmuffins not even McGriddles. So I ate it whatever. That was over an hour of my life I will never get back. I returned today and ordered 2 sausage egg and cheese McMuffins this time lightly toasted a large orange Hi-C no ice. The Mcmuffins weren't even heated they were dry and almost raw tasting. I nearly choked on the first bite . Needless to say I drive amost 15 mins to another town to get your food . They put ice in my drink and when I asked for it to have no ice like I have ordered the last 3 days in a row I was rudely informed that o Apparently cannot order correctly and she was giving me what I ordered. I said I apologise that she didn't place it correctly. Then was told I would just have to wait because there were drinks being made before mine . Since I eat there everyday and have been sorely mistreated repeatedly I will boycott McDonald's for the time and money I have wasted on poor service at every location. I used to go here in Columbus,IN. I live in this town and they constantly do the same thing here. So I travel and waste gas because I was searching for better service. So no longer will I eat there and I will gladly let everyone know the reason why until I feel this issue is resolved

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Olga Y. - 1 d 12 h ago

Today I was McDonald's at 3548 North Cicero Avenue in Chicago bad experience we bought two strawberry Sundays in one cone they would all liquid they give you the code upside down in a cop because it was watering they have nasty attitude to exchange and the supervisor did nothing about it if the machine is not working properly they should shut it off and I think I deserve a refund and they don't care about customers really bad attitude all the way from the girls supposed to be the supervisor in a pink blouse I mean it's like you're asking for free we are paying customers we are not beggars

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Ronnie Thomas - 1 d 13 h ago

Dear McDonald's corp, I as a United States Citizen am truly upset that your corporation would allow one of your stores in Elkhart Indiana to fly our united states flag upside down. I have a nephew in the United States Navy risking his life so your workers can have the freedoms they have hereln the USA. America made McDonald's popular. I my self have supported the McDonald's chain. I found out that Burger King supports the Muslim beliefs so I stopped my family from supporting that food chain. Now do I have to stop supporting McDonald's as well for disgracING the American flag? Disgrace our military? Please do something about the upside down flag in front of YOUR McDonald's store in Elkhart, Indiana

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Donna - 1 d 14 h ago

I am appalled at the way our local McDonald handled by hand getting burnded due to an employee 's negligence. I was picking up coffee for my mother at the drive threw and the employee did not put the lid on tight. The coffee spilled all over my hand and car door. They did not have a first aid kit so I asked for ice. I heard from a manager who wanted to know the details and am disappointed in the manner in which this was handled. Although I was not seriously injured I feel that they really did not care. No more McDonalds for me.

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Barbara Bodnet - 1 d 15 h ago

0

I was at store 222 today at 3 o'clock or about that and had the manager with well I found out later she was the manager waited on us I had the one time coupon for the small Oreo Mc flurry your app said no purchase necessary I Astor for that when I came in she told me no you have to buy something I showed her the app and said no I do not have to buy something I also ordered one for myself to pay for and a medium fry for my daughter when the order was ready only her free Oreo Mcflurry and the fry were in the order. I choose not to get back in line because the store was very crowded I also was talking to another couple that were in front of me and they had just been waited on by her and they said how rude she was also and I said well I'm not playing I'm calling corporate and they said yeah the funny thing is she's the manager she shouldn't be managing anything I work customer service for the government and I do not treat any of my text pairs like that this woman should maybe be reduced to clean in the bathroom because she is very rude as rude can be so you can contact me at area code 267736 2779 and my name is Barbara Lightner my address is 12128 Rambler Rd., Philadelphia PA 19154 this woman should be reduced just cleaning bathroom she should not be anybody's manager and she should not be allowed to wait on people because this is the rudest experience I've had at your restaurant since it opened thank you

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ggeeseman1960@gmail.com - 1 d 15 h ago

0

In the last three months or so I have made 100+ trips to your corporate story on 3rd St and Poplar in Terre Haute , Indiana. I've spent hundreds of dollars and made more than a few complaints to your district? Manager Angel. For the most part she has been helpful but on a few issues she still doesn't grasp the severity of. Before I go into the things that are WRONG with your store I'll focus on the few thinges that are right..

Stormy the manager ( assistant?)

Is your best bet for GM and beyond. She is in fact the only manager besides Clayton that seems to care about anything other than a paycheck. I would also like to give kudos to Paula but she is on loan to this store.

Now as for how this all began..

I'd been having issues with my roommate and a rogue ac unit so I started spending a LOT of time at that store. ALWAYS ordering drinks , food or desserts.

My first problem came from a botched breakfast order that Tatiyana ( more on her poor attitude later) told me after work I couldn't replace it with a lunch item and said I'd have to come in during breakfast to get a replacement. I called on the next shift and was told by Amber that this wasn't true. So I got my replacement meal..and it was burnt . Angel fixed this but the next issue was and IS much more serious and still hasn't been addressed to my satisfaction. I was harassed by another customer late one night and I informed him that I was going to speak to a manager and possibly call the police. He was quickly on his way out when your manager Becca's boyfriend , who was there NOT ordering food but loitering for hours to pick her up , stopped the thug and told him he shouldn't put up with it , etc and because him to stay continue harassing and threatening to assault me at a later date. I believe he is sincere so this IS a McDonald's issue. I was going to contact a lawyer but was convinced Angel would take care of this. Nothing was done other than keeping the boyfriend out of the store. Between this and other incidents Becca SHOULD be terminated. It IS her responsibility. I will contact an attorney over this if need be. Other complaints include Tatiyana refusing to put my order on a tray at breakfast when I asked THREE times because "it says to go on the ticket." she is rude as is a very loud overnight employee who on the night before Father's Day cursed using the F word loudly in front of customers...10-12 of us because she was scheduled on a day she was normally off. On another night she was yelling about going home to F her old lady. Yet another night she yelled out to everyone to introduce her F'n 'Old Lady'.

Then there's Darryl who retired and no longer works for you who sits for hours a day getting free food and telling customers about how your store is going to Hell , discussing personal issues about employees and telling customers about things wrong in the store that make it ready to close down.

There's much MUCH more. All discussed with Angel. Finally I was singled out and told that NO matter if I ordered food or not I would not be allowed to sit in the store for more than 45 minutes from then on. NO one else was told regardless of what is being told and I've seen a LOT of people staying longer..timed and on video.

I believe I've got one SOLID lawsuit with Becca still employed and a second over being discriminated against with retaliation.

I would like to hear from a manager ABOVE Angel. She has my # or email me for it.

Thank you.

I am hoping for a corporate response.

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Anonymous - 1 d 18 h ago

The McDonald's in Ruston La has terrible service especially the drive thru! I sat in line over 20 or more minutes! It's the one on Trenton street! It's very frustrating just sitting for that long! Why isn't management solving this problem! It takes gas for our vehicles to continuously just run! I'm here now and it's the same problem! Please do something!

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Colleen McGrath - 2 d 5 h ago

0

I can be a damn crazy person when i need to be.. anyone will tell you this. So when i go through the drive thru and order something with NO ONIONS (as my boyfriend is allergic to them).. thats onions of any kind including fried. . So I go back and yell at the manager she gives me another sandwich with what.. DAMN FRIED ONIONS.. I'm done. This isnt the first time either, sh*t is insane.. and I can careless that the whole drive thru heard me screaming at the top of my lungs.. this was the one on 91st south cicero in Oak Lawn, Illinois.

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Dave and Donna - 2 d 8 h ago

Dave F.

I went to the Mcdonalds location on Watson rd. @ Mackenzie tonight & ordered a Big Mac & (2) Strawberry Banana Smoothies at the drive thru. Proceeded to the first drive through window where I paid for my order.

Then arrived at the second Drive through window & was told the Smoothie machine was being cleaned & was offered shakes as a substitute.

This is the third time I have gone to this location & have been told that the Smoothie machine is either down or not functioning.

We should have been told at the drive thru speaker that this was not available.

The only other drink we preferred (Orange Hi-C ) has been discontinued.

It makes it very difficult to go to a restaurant that can't supply a good beverage.

EXTREMLY DISAPPOINTED!!!!!!

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ggeeseman1960@gmail.com - 2 d 11 h ago

0

In the last three months or so I have made 100+ trips to your corporate story on 3rd St and Poplar in Terre Haute , Indiana. I've spent hundreds of dollars and made more than a few complaints to your district? Manager Angel. For the most part she has been helpful but on a few issues she still doesn't grasp the severity of. Before I go into the things that are WRONG with your store I'll focus on the few thinges that are right..

Stormy the manager ( assistant?)

Is your best bet for GM and beyond. She is in fact the only manager besides Clayton that seems to care about anything other than a paycheck. I would also like to give kudos to Paula but she is on loan to this store.

Now as for how this all began..

I'd been having issues with my roommate and a rogue ac unit so I started spending a LOT of time at that store. ALWAYS ordering drinks , food or desserts.

My first problem came from a botched breakfast order that Tatiyana ( more on her poor attitude later) told me after work I couldn't replace it with a lunch item and said I'd have to come in during breakfast to get a replacement. I called on the next shift and was told by Amber that this wasn't true. So I got my replacement meal..and it was burnt . Angel fixed this but the next issue was and IS much more serious and still hasn't been addressed to my satisfaction. I was harassed by another customer late one night and I informed him that I was going to speak to a manager and possibly call the police. He was quickly on his way out when your manager Becca's boyfriend , who was there NOT ordering food but loitering for hours to pick her up , stopped the thug and told him he shouldn't put up with it , etc and because him to stay continue harassing and threatening to assault me at a later date. I believe he is sincere so this IS a McDonald's issue. I was going to contact a lawyer but was convinced Angel would take care of this. Nothing was done other than keeping the boyfriend out of the store. Between this and other incidents Becca SHOULD be terminated. It IS her responsibility. I will contact an attorney over this if need be. Other complaints include Tatiyana refusing to put my order on a tray at breakfast when I asked THREE times because "it says to go on the ticket." she is rude as is a very loud overnight employee who on the night before Father's Day cursed using the F word loudly in front of customers...10-12 of us because she was scheduled on a day she was normally off. On another night she was yelling about going home to F her old lady. Yet another night she yelled out to everyone to introduce her F'n 'Old Lady'.

Then there's Darryl who retired and no longer works for you who sits for hours a day getting free food and telling customers about how your store is going to Hell , discussing personal issues about employees and telling customers about things wrong in the store that make it ready to close down.

There's much MUCH more. All discussed with Angel. Finally I was singled out and told that NO matter if I ordered food or not I would not be allowed to sit in the store for more than 45 minutes from then on. NO one else was told regardless of what is being told and I've seen a LOT of people staying longer..timed and on video.

I believe I've got one SOLID lawsuit with Becca still employed and a second over being discriminated against with retaliation.

I would like to hear from a manager ABOVE Angel. She has my # or email me for it.

Thank you.

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CHoward - 2 d 13 h ago

0

I visited your store located on south Kingshighway in St. Louis, Missouri this morning (06-25-2017) around 8 something. A customer who was waiting ahead of me, asked the Manager on duty if someone could take his order. She immediately started yelling, "Sir, I've had 3 people call off on me and it is only 2 of us here so you're just going to have to be patient. I was really out done with the tone she used. The gentleman then said, "Well you could have at least acknowledged I was here." She continued yelling, "My drive thru comes first." He went on to explain, "your job is to provide a service to a paying customer and not have them wait 15 minutes." She argued that he had not been standing their 15 minutes. At that point, I decided to leave because I could clearly see that she was stressed and agitated. Yet,being a Manager in the fast-food area myself in the past, things could have and should have been handled differently. Like apolgize for taking so long and overing a small drink and asking for patience. It made me uncomfortable and I did not want someone in this frame of mind preparing anything for me. No, it was not me that any of this was directed towards, but it upset me to see the employee (Management) act like that.

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Dejeel@gmail.com - 2 d 13 h ago

McDonalds on DuPont Road Fort Wayne is incredibly slow.

We were in the drive thru for over 15 minutes and moved 1x. Left the drive thru and went to another fast food restaurant where the drive thru moved consistently! I called the manager and all she could say was they were short on help!! I would have come back if they would have comped my meal!

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Candy - 2 d 16 h ago

I am not a happy customer. I visited the mcdonalds at 502 Grove street fayetteville nc 28301. Store numver 7896. The drive thru lady was rude ,hateful and disrespectful, she argued with me biyt mellow yellow being a coke product, she said pepsi, wouldnt listen to what i was askibg for then wouldnt open drive thru window and made me wait and the lady who handed food to me mocked me just not the service im use to getting or giving.

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Ben Hartner - 3 d ago

0

I went to get breakfast at 530 am no one in line waited a few minutes for employee to answer the drive thru intercom she tells me my order will be 4.69 1st window. I pull up to the 1st window no one there to take my money waited for a minute drove to the 2nd window a female the manager yells at me I told you the 1st window now I have to walk back there points toward the 1st window with a raised voice that window. I tell her there was no one at that window she with again with a raised voice says I am the only one here and she walks away not even taking my credit card appeared she was trying to make coffee which I did not order. I drove off and a few seconds later she looks out the drive thru window appeared to throw her hands up . now i get to work in DC working 16 hours heading back home about midnight after the hour drive i stop back at the same Mcdonalds for more punishment for a ice tea in the drive thru at the speaker employee comes over the intercom in a rude manner ( like I was interrupting her) tells me be a minute so i waited over 5 minutes no response so again I drove off. This was not the first time that a employee at this location was rude. I complained to the above manager in the past about her employee being rude which she did apologized and tried to give me my food for free which I told her I did not want free food just nice people when I order a happy meal (hahaha) never again will I visit this Mcdonald's. The Mcdonalds is located in Warrenton Va on Rt 29 which is connected to a sunoco gas station

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Frank - 3 d 11 h ago

1

You must check out your location on Marco islandf,fl. We have been living here for 14 yrs and drive off the island 16 miles to another Macdonald's,that's how bad they are.

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Terry - 3 d 20 h ago

Was looking forward to steak egg & cheese bagel only to find it was hamburger. Can't believe McD would do that

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Ticked off in Thiensville - 4 d ago

1

Your site in Saukville, WI needs better management and staff. There's a reason I used the drive-thru - got the wrong sandwich (one from the dollar menu), when I ordered a Bacon/Cheese McGriddle. Then when I called to talk to the manager they wanted me to come back so they could remake the sandwich... HELLO... I'm not sitting at a table in your facility - I'm now at work, 15 miles down the road. Then I'm told that they can't send me coupons that it has to be approved and sent by Corporate!?! Not holding my breath... It'll be a long time before I go back to any McDonalds. This has left a bad - very bad taste with me!!

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