Information, reviews and public commentary for US companies

 

Mercedes-Benz USA, Inc.

Rating
0.936508
Web
http://www.mbusa.com
Address
1 Mercedes Dr.
Montvale, NJ
07645
Phone
(201) 573-0600
Fax
(201) 573-0117
Twitter IDs
@MBUSA
General profile image

Gurcharan Singh - 90 d 8 h ago

1

My car is standing at Benz Dealer of Silver Spring, Maryland. I am sorry to say that my car has been totally destroyed by the dealer negligence. I have been instructed by dealer to report to corporate office. I did speak to corporate office. I haven't received any satisfaction response. Instead reviewing my case with the dealer and looking at their mishandling my car - I have been told to take 30% discount of the repair work. Whereas, as my car is in this condition due to dealer mistake. I have already paid $3200 for break repair. And now dealer has made for the another bill of $6000. whereas, I have not even drove my car.

Please do something before I report to ABC consumer channel to help me.

Regards,

Gurcharan Singh

General profile image

Samantha Bettencourt - 88 d 18 h ago

I'm a dealing with the same sort of thing here in CA at a dealership in Fresno Ca. My email address is (hidden) email me and maybe we can do something together. I'm fed up with these companies abusing their power and making customers pay for their mistakes.

General profile image

Anonymous - 4 d 9 h ago

0

Tucson AZ sucks!

General profile image

Khavita - 81 d 19 h ago

0

I have a Glk 350, 2010, and was just told that my engine has gone bad that my vehicle is no longer any good to me. I purchased the vehicle brand new in 2010, how could a brand new vehicle go bad in 8 years! Mercedez Benz in silver spring were negligent with my vehicle. I believe they had one of their inexperience technician switched out my engine and did not perform services to my vehicle. Everything I take my vehicle in, I would ended complain about the same issues!!! I need to file a law sue against these people!

General profile image

Lee clontz - 49 d 20 h ago

Corporate office at Mercedes is nothing but a joke. Don't stand behind product nor workmanship

General profile image

Gurcharan Singh - 86 d 29 m ago

0

I have not received any response from this site as well as after talking to the corporate office a number of times. One of Benz corporate office manager Mr. Lance confirmed that he will talk to his supervisor and get back to me. I havent heard from him for the last week.

It is clear and confirmed how much Benz people care for their customer. I am force to speak to news media on this issue.

General profile image

Lee clontz - 49 d 20 h ago

I'm having same problem with corporate. I'm going to media as well and file lawsuit Pittful way to run a business

General profile image

Anonymous - 31 d 13 h ago

I cant even get in touch with corporate

General profile image

Anonymous - 4 d 10 h ago

0

I too am having issues. No return phone calls . Nothing! I'm going to the media as well

General profile image

Rosie Cronin - 18 d 19 h ago

5

Please bring back the GLK350

Love the style, size, range of view.

General profile image

realcapitalinvestment8@gmail.com - 25 d 17 h ago

Need a loan??.

We are a full registered and certified loan firm that offers secured and unsecured loans to individual and companies at a very low interest rate of 2%, we offer long and short term loans our company has recorded a lot of breakthroughs in the provision first class financial services to our client, especially in the area of loan syndication and capital provision for individual and companies contact us with this details below if you are in interested in getting a loan from us via email (hidden) for more info.

Mr Manuel.

General profile image

Anonymous - 25 d 17 h ago

Is there any reason why, when ordering a 2019 MB E 400 today l have to wait until late January before you start building it?

General profile image

Erika - 26 d 15 h ago

I took my 2008 C300 into the dealer in Bethesda, Maryland to have the air bags replaced under the recall. When I picked up my car, the front windshield was cracked. I was told to "go through my insurance". I informed them it was not cracked when I dropped off the car and if they can review their pictures/cameras to confirm. I was told they took pictures of "everything" else. Also, the airbag signal stays on the dashboard. I asked if they could reset it since they replaced the airbags, I was told they would "charge an hourly rate to review it".

General profile image

Lee clontz - 63 d 15 h ago

0

I purchased 2015 Mercedes Benz and had it 3 months and informed my motor needed to be replaced. Cost 11700.00 Mercedes did major engine repairs at 30500 miles at which is the time I purchased this vehicle. 3k miles later I'm informed I need a new motor and warranty ran out just a few days prior. Mercedes refuses to help out with any of the cost. I am amazed they do dont stand by their product and workmanship. Vehicle with 30500 miles already had major engine repairs and now at 33500 needs new motor. I plan on contacting social media to let people know how this company treats its consumers

General profile image

Jb - 49 d 19 h ago

That's amazing they would not pay for repairs. I'd never purchase a Mercedes after reading all these complaints. Unbelievable

General profile image

Anonymous - 31 d 13 h ago

Dont! I was warned but I didn't listen.

General profile image

Alan M Hess - 80 d 15 h ago

0

My 2017 E300is one of the worst automobiles I have ever leased. Been back 6 times in 18 months. Bad door hinges, blue tooth, steering column that only goes in and out.

General profile image

Lee clontz - 49 d 19 h ago

It sounds like a piece of junk just like my 2015 c300 Mercedes. It had major engine repairs at 30 k and 3k miles later needed new motor that cost almost 12k.

General profile image

RKF - 33 d 12 h ago

Completely agree. I have same model and it has been back to MB several times. They can't fix it. I have had over 10 Mercedes and my last 2 have been trash. Ray Catena in Freehold was good, but the new management Leigh Farrell is incompetent and nasty. Avoid. My friends tell me that they are the highest priced too. I never checked because I assumed that took care of loyal customers. I had taken for a 'ride'.

General profile image

Anonymous - 31 d 13 h ago

JJ. At least you didn't buy one.

General profile image

Wayne - 42 d 9 h ago

I like 2016 Mercedes-Benz GL-Class.

General profile image

Howard Berger - 44 d 16 h ago

0

I am unable to connect my Ebrace. have called numerous time and was told that when the problem is resolved I will be contacted. That was two weeks ago.

General profile image

Eric - 93 d 15 h ago

0

I have a C300 4MATIC that I am leasing with MB Financial and I was in an accident back on June 23rd,2018. My car has been in the shop since then and they are not able to get rear seatbelts for this car. I have a new case open with Customer Care and that case number is 1(hidden). They told me the parts would be in last week but I am now being told that they will ship from Germany on 9/28/2018 and should be at the dealership on 10/1/2018. I have been waiting for ever for this and that will be over 3 months of not having this car. I am wondering if there is anything that you can do to help get me out of this lease and into another car. The other part is I was in the accident on my way from Portland OR to Minnesota when I hit a black bear in Montana at 86MPH. The car was left in Billings MT at the Mercedes dealership there and I had to take the Amtrak Train home to Portland after my family trip. I did not have rental car coverage with my car insurance and I am over 900 Miles away from where my car is located currently. I feel I have been very patient with this whole process but when a part is on national backorder for this long I would hope that Mercedes would step up to help me out. I work full time and only have one car right now and my wife needs it to bring my 3 yr old daughter to and from preschool. It was fine over the summer because she does not work but at this point I am not able to get to work and am hitching rides with coworkers. This is not sustainable for us and we just need a car. I cannot wait another 3 weeks for the seatbelts to maybe be delivered and I need help. I am asking that MB Financial or MBUSA Corporate please work with the Billings MT dealership GM to resolve the lease so that I can buy another car from them. I am willing to fly out to Montana if that means I can get a car. I really need some help and have exhausted every option with Customer care and MB Financial on the lease side of this. I just don't think it is right to make a customer pay their lease payments and not have a car indefinitely when there is not a real ETA on when the parts will actually show up. If you would please call me so that I can better explain this situation I would really appreciate that. I have been trying to get help over the last almost 3 months and I have gotten zero support from anyone at Mercedes. Please let me know what I am supposed to do when it was a comprehensive claim and I and stuck in a contract with zero help and I am paying for a car that I cannot even drive or have access to. I really need help here. I hope this letter finds you well and I hope that you can understand my situation and think about if this was happening to you or a family member. 3 months with out a car and parts on order for over 36 days with another 20-30 more is extreme for a situation like this. I need help and I don't know what else I can do here.

General profile image

Lee clontz - 49 d 19 h ago

That's horrible Mercedes has to be the worse company of all time. I can't get any help myself with Mercedes customer service. Their a joke. Very incompetent group of individuals. I guess we need to contact head quarters in Germany. CEO mr Exler in Atlanta Georgia will not get me a response.

General profile image

Jeff M Lewis - 75 d 7 h ago

0

I've purchased 4 new MB cars and the last 2015 is a lemon. Completely unreliable. Broken down 4 times and only has 35k miles. Went to Corp. customer service. They offered &1,000.00 discount on a new car. Extremely disappointed in "my" best brand!!!

General profile image

Lee - 64 d 21 h ago

I purchased 2015 Mercedes with 30500 miles. It had major engine damage repair by Mercedes at this mileage. I got 3000 miles out of it and needs new motor. Cost of 11700 and customer service will not help with repairs. They don't stand by their product nor their work. In the shop right now

Other Reviews & Comments

J. C. Penney Corporation, Inc.
Robin Forss I was in your store in El Centro CA today. It was not a goo ... 

Walgreens
David Taylor Walgeens Pharmacy on south willow avenue Cookville Tennesse ... 

Fox News Network, LLC
Hark hey Trump fans...break out the bed sheets and get the bonfi ... 

Cablevision Systems Corporation
Anonymous what is up with goy..huh?

Dollar General
Anonymous Dear Mr. Drelling,

The Home Depot, Inc.
Fern Anonymous I live in California and I visited a Home Depot n ... 

Forever 21
Anonymous Dear Zhang, please forgive me for leaving you a message her ... 

Dick's Sporting Goods
Anonymous they probably made money in the tax write off.

ESPN, Inc.
Jigger Way to go DestinHokie I'm with you. I get so tired of these ... 

Domino's Pizza, Inc.
Kira berry The manager on night shift sat dec15 2018 has been rude wit ... 

Old Navy
Kayla Williams So I wanted to take out the time to say how disappointed I  ... 

Ashley Furniture
Mike The sales people, managers, etc. are the worst. Based on 1/ ... 

The Wendy's Company
Detra C. The Wendy's in Lafayette, La. night crew is horrible. All o ... 

Lowe's
Keith A review. OK. Overall, Im a happy customer with Lowe's. Thi ... 

LA Fitness
Mia Please check your Ft Worth Texas club on highway 377. They  ... 

Cheddars
Tracey Please bring Baked Spasagna back!!!!

Orbitz
JC I purchased a vacation package in advance for the price and ... 

Sea World
Lacey Harris U need to keep animals in the wild. This is SHAMEFUL! Takin ... 

Amazon
Laura Fernandes First my boots were out for delivery then the amazon GPS sa ... 

Kroger
Concerned Driver M.Adams Driving on I-75, I was so appalled with the incompetence an ... 

eBay, Inc.
Anonymous I had lady who have a car in craigslist she told me the car ... 

Chrysler Group LLC
Patti I have never been so unhappy with a van, my soon to be ex h ... 

Bank of America Corporation
Andrew According a recent article - the time for Bank of America t ... 

Victoria's Secret Stores, Inc.
Anonymous Do u have number to there corporate office ?

Macy's
Ticked off Marg This is the fifth time I am calling and have no resolved my ... 

General Motors
David A Westenfelder sr. You have brass balls advertising your chevy cruise in ohio, ... 

MetroPCS Communications, Inc.
Anonymous I have been a MetroPCS customer since August 2015. I have p ... 

Pinnacle Foods Corp
Barbara Bought your swason hungry man dinner-chipotle rib and chick ... 

Tumblr
Tarchenoff Response I have deleted my account. Recent censorship and previous p ... 

Costco
Mark and Mary Lou Peters We recently purchased hearing aids from San Bernardino, Ca. ... 

AT&T
Eugene Snook Had Streaming Service (WiFi) by AT&T for around 1 year. ... 

Gold's Gym International, Inc.
Bb Sterling gym is all Fox News all the time on tvs. Several m ... 

24 Hour Fitness
Mark Thompson I have been a member of the Huntington Beach 24 hour fitnes ... 

Outback Steakhouse
Charlie outback Copperfield Houston take out

Discount Tire
very angry had them repair the tire with instructions to lock key in c ... 

Wal-Mart Stores, Inc.
Perez *******Hey M. Dukey Pukey, you can run but you can't hide!

Burger King Worldwide Inc
Tom ===== Tis the season to rob the Goy, Fa la la la la, la la  ... 

Enterprise Holdings, Inc.
Anonymous Dear Sir,

LA-Z-Boy
Anonymous That's great Jeff, but 50+ yrs ago they made great furnitur ... 

Taco Bell Corp.
B.D. Taco Bell in Pittsburgh, Pa /1603 S.Braddock,ave 15218, is  ... 

United Parcel Service, Inc.
Unhappy customer I will be posting a video shortly of a ups driver deliverin ... 

Payless Shoes
Rita Your store in McKinney has an unfriendly,unhappy young man  ... 

Six Flags
Anonymous Horrible customer service and membership service! Lost 5 me ... 

American Home Shield
Ajit A. Tavkar I requested a service to repair Dishwasher and Refrigerator ... 

Food Network
Lynne Good girl Emily for sticking to your guns!

Citigroup Inc.
James H. I had a computer "scam" which I charged on Citica ... 

Panera Bread
Frank P 3 times I went to your independence location and no selecti ... 

Google Inc.
Kris I have had nothing but problems with google ad. We used the ... 

Verizon Communications, Inc
OUR HAPPINESS PAYS YOUR CHECKS, WE DEMAND WHAT WE PAY FOR GO TO THE BETTER BUISNESS BUREAU!!!! I AM, HAVE USED THEM 3 ... 

Best Buy
Holly Dunbar Order # .........6017992,