Information, reviews and public commentary for US companies

 

Mercedes-Benz USA, Inc.

Rating
1.162162
Web
http://www.mbusa.com
Address
1 Mercedes Dr.
Montvale, NJ
07645
Phone
(201) 573-0600
Fax
(201) 573-0117
Twitter IDs
@MBUSA
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Laura Wright - 33 m 12 s ago

In supporting FOX, you are supporting political subversion of our republic through this right-wing propaganda machine masquerading as a legitimate news organization. I will not buy your products again - and I will encourage my friends and family not to buy your products - until you cease advertising on the FOX channel.

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Mitch - 2 d 16 h ago

I've owned 9 mercs over the past 45 years and have enjoyed each one. Now however after reading that Mercedes apologized to China for offending them after using a quote from the Dalai Lama I will never do business with Mercedes again. China heinously and without just cause attacked and butchered innocent peaceloving Tibetans including monks and nuns . They then colonized and repressed the Tibetan people creating something akin to enslavement and on and on and on.... and MB apologized to these freaking monsters for having quoted a holy man, winner of the Nobel peace prize! Shame on you Mercedes. I'm done.

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Pam G - 61 d 6 h ago

0

My Experience with Baker Motors has been A total Nightmare from the unknown liquid in car to the ghost issues and to conclude the impersonal interactions with the staff... I know longer want to deal with the little people involving the vehicle it's been now over what a month ? My vehicle has been in your possession and finally parts are in. Vehicle is fixed and low and behold... I received a call from Kelvin stating good news your car is fixed but the bad news is ... going through the car wash your car was damaged !!! REALLY !!! To conclude I got knowledge that this was an issue beforehand and no one has taken the liberty to do anything about it so you allow this to happen and inconvenience your customers. Figuring it's okay well it's not ! Your service dept. is filled with a bunch of irresponsible people who are Unprofessional and not caring about the satisfaction of the customers but yourselves... My value on the vehicle will not change due to the negligence of this department (I would like that in writing )at the end of my lease I would purchase the vehicle but due to my experience with Baker Motors it's a touch and go !? I place a little over 23,000 for a 2 year lease to include maintenance and roadside I 'm not here for a hand out nor for ones attitude I just wasted time and money. I got a text on yesterday @ from the service department stating parts are not in when parts were to be ordered on Monday ?! I can't sit around and wait on your people I have a job to I'm headed to a training on this afternoon someone needs to call me and rectify this situation If I'm not available please leave a message and I will return the promptly...

Pam G

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Barbarao - 4 d 2 h ago

2

Baker Motor Co. Charleston is the most unresponsive car dealership I have ever dealt with and Mercedes corp. customer service was no help either. Baker screwed up on getting me my Title after I paid cash for the car...2 months later NO TITLE, my car cant be registered and Im getting warning notices and fines from the state of SC.

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Pam G - 61 d 6 h ago

0

My Experience with Baker Motors has been A total Nightmare from the unknown liquid in car to the ghost issues and to conclude the impersonal interactions with the staff... I know longer want to deal with the little people involving the vehicle it's been now over what a month ? My vehicle has been in your possession and finally parts are in. Vehicle is fixed and low and behold... I received a call from Kelvin stating good news your car is fixed but the bad news is ... going through the car wash your car was damaged !!! REALLY !!! To conclude I got knowledge that this was an issue beforehand and no one has taken the liberty to do anything about it so you allow this to happen and inconvenience your customers. Figuring it's okay well it's not ! Your service dept. is filled with a bunch of irresponsible people who are Unprofessional and not caring about the satisfaction of the customers but yourselves... My value on the vehicle will not change due to the negligence of this department (I would like that in writing )at the end of my lease I would purchase the vehicle but due to my experience with Baker Motors it's a touch and go !? I place a little over 23,000 for a 2 year lease to include maintenance and roadside I 'm not here for a hand out nor for ones attitude I just wasted time and money. I got a text on yesterday @ from the service department stating parts are not in when parts were to be ordered on Monday ?! I can't sit around and wait on your people I have a job to I'm headed to a training on this afternoon someone needs to call me and rectify this situation If I'm not available please leave a message and I will return the promptly...

Pam G

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Barbarao - 4 d 2 h ago

2

Baker Motor Co. Charleston is the most unresponsive car dealership I have ever dealt with and Mercedes corp. customer service was no help either. Baker screwed up on getting me my Title after I paid cash for the car...2 months later NO TITLE, my car cant be registered and Im getting warning notices and fines from the state of SC.

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Phyllis Axelrod - 7 d ago

0

Why can't I get a response from anyone at M-B? My e-mails are never answered. My phone calls are always ignored. I have bee lied to and hung up on. I would like to hear from someone with authority to determine whether I have to sue in order to get a response to my ongoing

dispute with MBFS. Now more than 3 years!

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Tanesha - 4 d 11 h ago

3

I get the same thing from MB-EMBRACE.. They suck.. They charged me after I complained the service did not work.. And my vehicle was at the body shop in pieces they tried to charge me for services not provide.. they eventually charged me for partial service eventhough they did not provide the services they guaranteed.. I bought a brand 2017 Mercedes C300 on November 16,2016 and the service last less than 4 months.. Mercedes brand sucks I would never recommend Mercedes to anyone.. I paid my car off in cash, I feel like I was completely played by the Mercedes brand. I was going to purchase a E-class, pay out in cash, but Mercedes has been my worst experience with vehicles.. I will never purchase another Mercedes. Mercedes brand sucks, definitely does not live up to expectations, to include never stand on their word. Wrist brand ever, Nissan is better. I wish I would've bought 2 new Nissan maxims instead of wasting money on my 2017 Mercedes Benz c 300, less than 1 year had to replace squeaky brakes that continue to squeak after replacement. I never had problems with my used Nissan as much as I had with my brand new Mercedes C300.. wrist car ever. I would not recommend to my worst enemy..

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Jim - 12 d 17 h ago

1

Automatic parking brake system on my 2017 GLE350 makes a Loud Grinding Noise each time I turn the vehicle off.

Dealership tells me this is normal.

If I had known that this vehicle made this kind of noise before purchasing, I would have never purchased it.

Mercedes, this is a flaw and should be recalled

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Richard Rudis - 13 d ago

If this is correct you have made the wrong choice - do your research and choice again!

Mercedes-Benz has apologizedrather profuselyfor quoting the Dalai Lama in an advertisement on its Instagram page. That apparently offensive quote from His Holiness?

"Look at situations from all angles, and you will become more open."

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Rudy galicia - 16 d 19 h ago

0

I bought my gl 300 4 months ago and its been repaired 4 times.i feel i bought a lemon.i spent alott of money for this car.i need corporate office to email me at frankburnz81agmail.com soon or im going to bb Bureau.lemon law in effect and i need another car.

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Phillip Mckinney - 18 d 4 h ago

5

I bought my first Mercedes low mile used SL600 30000 miles and check engine light came on. I have spent 6000$ and light is on again. Come to find mercedes misdiagnosed all previous repairs. Decided to trade it in and buy a new Mercedes. Could not get a sales person never even seen one at the dealership. While my car was in the dealership they robbed parts off my car to satisfy other customers. So I called mercedes corporate office. Will not call me back. Terrible service don't know what I did wrong. I was always friendly.

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Alexandra Yampolsky - 33 d 5 m ago

0

horrible experience at the dealership ,left them three years ago for BMW ,I DECIDE TO GO AGAIN THIS YEAR ,IT WAS THE SAME BAD EXPERIENCE,WOW I GUESS THEY DONT CARE ,BECAUSE MERCEDES IS A GOOD SAKE CAR ANYWAY

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Dr. William Morowitz - 46 d 19 h ago

2

i leased a glc300 2016 and have had break squeaking since day 1. Cherry Hill dealership has had the car numerous times and no fix. Basically I enjoy the car but cannot understand why a Mercedes product cannot be fixed. Have been a customer for decades. My daughter just leased the same car 2 months ago at my urging. Her car is doing the same thing! Can someone give us assistance? I suspect there is an intrinsic issue with the brake system. Looking for a direction! I called the customer service at Montvale and was told I would hear within 24 hours. No call as yet possibly due to weather issues. Please help! That is Cherry Hill Motors NJ

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JeanAlley - 35 d 2 h ago

0

Wondering if you ever got a reply? I deal with Cherry Hill Motors and the service is AWFUL. No one ever calls you back, everyone passes the buck, the left hand doesn't know what the right hand is doing. I will never buy another Mercedes because the customer service is so bad.... from the Dealers to MBrace to Corporate, it's all bad.

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Anonymous - 42 d 3 h ago

Mercedes in Syracuse ny Fayetteville location straight racist everytime i service my car there I'm treated like crap because im black everybody else is happy and I'm watching them all the white people get excellent service this is the only mercedes in Syracuse so I half to go there

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RETIREES World Organization - 53 d 3 h ago

5

439 VALLEY VIEW DRIVE STONE MOUNTAIN GA 30087 USA For The Attention of THE MANAGEMENT AND BOARD MERCEDES BENZ INC USA RE : MY LETTER ON SHARING GLOBAL IDEAS ON RETIREMENT AND REQUEST FOR SUPPORT I write once again in respect of my earlier letter on the above subject matter, and seek your response / support as requested. Retirees World Foundation is an international Organization dedicated to proclaiming the wellness of Retirees irrespective of Age, Race, Sex, color, Region or Nation The program am sharing was born out of passion and vission with the objective as written in our earlier letter and the maiden book tittled "RETIREMENT A MUST FOR EVERY LIFE" (see Retirees World Organization on google or www.retireesworld.org )for more details. Retirement is a must for every life and needs to be prepared for ; so that all can live a blissful life in retirement. Sir the best we can hope for is to get your attention and interest into the issue for a voluntary contribution to assist in this effort and to proclaim that Retirees need attention like other groups and one of the best way of attending to this is to keep people aware of their future and start planning for a blissful retirement in "richness and good health", ( the duo that makes Retirement life better) a part l am trying to support as my own little way of helping humanity.. Your kind attention to the issue expressed in this letter is best appreciated in the interest of millions of poor and suffering member Retirees. 'BE PART OF A TEAM THAT PUT SMILES ON THE FACES OF MILLIONS OF POOR AND SUFFERING MEMBER RETIREES, TOGETHER WE MAKE THEM HAPPY" Best Regards Christopher Komolafe President / Founder (hidden)

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Anonymous - 61 d ago

0

I would like to stop receiving your e-mails, if you are not " A Good Fit " To Work for You Company, Then I for Sure am not Good Enough To Drive, Represent, or Buy Your Product !

P.S. Dealerships That Represent & Sell Your Product are Vain, Arrogant & Greedy, Don't Hire Good HONEST People, That Are Not A " Good Fit" In The First Place, To Only Replace Them With Someone Younger, And Experience

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KATRINA - 70 d ago

A car that's a year old and the dealer is telling me the tires need replacing "ALREADY" because the ones I have on there are warped and a whole lot of other garbage. Not only did they tell me not to put CONTINENTAL tires back on there but they stated they don't recommend them. Every car that sits on the lot has CONTINENTAL tires on them. If the tires are that bad why in word would Mercedes put them on their vehicles. The stranger part is when I recently had a flat tire the dealer was going to order me another CONTINENTAL tire but yet now they recommend MICHELINS. I am beyond upset of having to put new tires on this car "ALREADY"......no warranty no nothing on new tires. Mercedes Benz of Columbus please consider telling people when they purchase a car that CONTINENTAL is not the best tire for these high end cars.....

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PETER ANTIOCO - 73 d ago

0

I'm writing to you in the hope that you may be able to resolve my problem with my siris radio and my AM/Fm radio.

It goes like this: I have a 2009 MB E350 with about 43,000 miles. One day my car could not start, the radio was working,GPS was working and Blue tooth was working even my Siris radio and my AM/Fm so every thing was working fine except the car would not start. I called a friend to give me a boost to my vehicle. I got the boost from my friends vehicle that had a 12 volt battery. My car started and I drove away, nor turning on the radio not to draw any additional power from my battery. the following day I started up my car without any difficulty and drove off. I turned on my radio and it did not work, nor did my CD player, GPS,blue tooth, nothing was working. I brought my car to the Mercedes Benz dealer in Brooklyn, to try and repair the radio. They told me that it would cost $3500.00 to repair the unit or $490.00 to by pass the Siris radio and get the AM/FM radio to work and every thing else. I took the alternative to just have the Radio repaired. I stayed at the Brooklyn Dealer for 5 hours waiting for them to repair my Radio. After 5 hours of the mechanics working on my car they could not get the Radio to work. They could not fix the radio and they could not explain the reason why, They did say they called an expert at Mercedes but still could not fix my radio.Alkl the was coming from the radio was static, that was the only sound. I said to myself if Mercedes cant fix my radio who can. I spoke to some friends and was directed to a radio repair shop in Hicksville long island,N.Y. I brought the car to them and they worked on the vehicle's radio. They sent the radio to a specialist and they hooked up the radio, which was removed from the dash board, and hooked up an antenna the radio was working, But when the radio was returned to the original guy and when he hooked up the car antenna and placed it back in the car the radio failed to work. Please tell me what is going on with that radio. I can't believe that getting a boost from another vehicle that it would cause everything to just not work. I spoke to all kinds of mechanic and they can not figure or understand what has happened. May be you can tell me what to do........Because my Brooklyn Mercedes could not......thank you for your help.By the way I have been buying Mercedes since 1972...my first mercedes was a C250...and many more after that car...my email address is (hidden) Please help me...Thank You

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Maryam - 77 d ago

Please provide an email address for contact with the corporate office. Thank you.

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Soni Stone - 80 d 21 h ago

This is not car related. Best 2017 commercial ever - Santa w/puppy that requires pit stop.

TY I smile every time I see it. Merry Christmas.

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Unhappy Potential Customer - 81 d 22 h ago

0

I was told by my MB Dealer that the MB production plants in Germany has stopped for the whole month of December, and that I will not be able to get an E400 coupe with premium package 3 until march of next year (2018).

Can somebody in MB Corporate verify this or am I being lied to by this MB Dealer?

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J Ferr - 84 d 25 m ago

0

What are you doing about the worst airbag recall in history... How do you expect people to drive their cars when it is not save? BMW offers loaner cars. What are you plans?

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Anonymous - 89 d ago

0

to begin by saying all my cars are mercedes love everything about them .my 2011 c63 had a brake module problem which my mercedes mechanic could not do because it had to be programmed (dealer).took the car to mercedes of palm beach left it there for 4 days for a one day fix got the car late friday evening after calling day after day to see the progress story was they shipped the part and it hasnt arrived 4days shipper from within USA ,ok i went with that story got the car $2255.76 later was told my wheels need balancing my rotors are wearing etc not a problem when i took the car in .on driving the car home the brakes was pulsating steering was uncontrollably,called my service writer and complained kept on getting the same answer they know nothing about that (really frustrating) i took the blow but would not ever take my cars to them ever

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