Information, reviews and public commentary for US companies


Mercedes-Benz USA, Inc.

1 Mercedes Dr.
Montvale, NJ
(201) 573-0600
(201) 573-0117
Twitter IDs
General profile image - 34 d 12 h ago


My 2020 C300 has no navigation system even though it states it does but the Chip to run it is not available yet even though i have owned the car for six months. Why is it that your service department who has tried 3 times to place a chip in it can not resolve the issue? John (hidden)

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Anonymous - 283 d 14 h ago

Do you have any job openings at the corporate office? Thank you

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Anonymous - 110 d 8 h ago

No jobs available for anyone who asks about openings on a blog.

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Paul Vlasek - 180 d 14 h ago



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Marquita Margadonna - 188 d 42 m ago



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MARLONN BAKER - 197 d 8 h ago



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Neil Bruce - 210 d ago


I was horrified by your new Christmas commercial where a bratty little rich kid EXTORTS SANTA!!! Are you implying this is how the children of affluent parents act. You've done a disservice to your brand!

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ranch woman - 197 d 9 h ago


This is EXACTLY what I intended to say but since you have said it so perfectly, I'll just say THANK YOU!!!

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Mercedes-Benz USA, Inc, - 209 d 15 h ago



Flagged for review. 
General profile image - 221 d 17 h ago

Xmas Loan Available.

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Flagged for review. 
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Will never buy mercedes again - 1 y 119 d ago


Wow.. Seems like mercedes has quite a few people that are dissatisfied with their product...Well, here's one more for them...I don't complain or bad mouth anyone but this is a problem that i will take to the courts.. I purchased a 2010E350 in Dec of 2012. The car is beautiful but the interior sucks..First off, the wood grain on the passenger side dash is fading and the seat is tearing at the seams...I had the passenger side seat replaced in 2017 for the same problem.. Now its doing it again but not only the passenger side, the drivers side as well.... That makes 3 seats for this car in 9 years..A little over 100,000 miles and this is happening.. I have a 2000 toyota and the seats still look brand new. The estimate to replace both seats is around 3000.00 which i refuse to pay. Im not overweight, I don't abuse my car and I rarely have people in the passenger seat. For the seam to give way this many times is ridiculous. I spoke to Mercedes in Georgia and they offered me a 400$ gift cert to use. I told them to keep it and will be going to the court house Monday morning to take a summons out to have this fixed. The car will be sold or traded in and I will be moving on to either Lexus or a BMW. The car has been in the shop way to many times for me to purchase another Mercedes. So you're down one more dissatisfied customer that will never return. Thanks for nothing mercedes!! See you in court..

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NEVER AGAIN!!! - 1 y 107 d ago


Wish I would have read the reviews before I leased my MB I HATE this crappy car

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Anonymous - 1 y 93 d ago

Wow I was thinking of leasing. Tired of something going wrong everytime I take benz in for service , something else goes wrong! A coincidence? Hmm or shitty mercedes benz? Or just uneducated machanics making money with service rep?

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LINDA BLOOM - 1 y ago


Go to BENZEL BUSCH in 'ENGLEWOOD. Serve and people are beyond good.

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Place that knows what TQMquality management is - 222 d 3 h ago


Don't know what happened to grammar in translation. Service and staff are beyond just good. They go out of their way to accommodate your needs and comfort. Trying to negotiate for my third vehicle now there. Michael Hill has assisted to ensure all my sales was negotiated,properly. Trying to make a purchase now that is congruent with my current living situation.

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Appalled - 224 d 7 h ago

Wow, I saw the ad this morning where the kid bribes/ extorts Santa to get his "sleigh."

I was appalled! Do you really think that this is appropriate advertising? ? ? I don't!

It gave me chills. Shame on you!

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Spayer - 226 d ago

This is about the commercial in which a child BRIBES Santa to give him his "sleigh". Given the state of things in this country right now, do you really think it's a great idea to promote bribery? And to reward the boy for his illicit action?

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Anonymous - 228 d 13 h ago

Who's brainer ad idea was to make an ad that shows a kid bribing Santa its terrible to get Santa's sledding aka your car Santa behind oa on a phone really what were thinking

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Soayer - 226 d 17 s ago


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John - 255 d ago


I came on here to the right of your view but after seeing that Mercedes-Benz race one star out of five why bother I'm obviously just another unsatisfied customer. But when you go into a dealership and tell them this is the vehicle that my daughter takes off to college and I want you to make sure it is safe as if you were putting your own child in the car. Then my child leaves to go to college and the repairs that the car was in the shop for don't even make it two hours away before all the problems happen again. I thought I was rewarding my daughter for all of her hard work with A special gift buying her this car and also knowing that she was as safe as possible neither one are true the car is not safe and the experience has not been special unless you like your car breaking down continuously. I regret ever buying this car for my daughter it was supposed to be a memory we would share forever now it's going to be a nightmare that we share forever.

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Not Happy - 258 d 5 h ago



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Collette Darby - 275 d 19 h ago



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Dale - 282 d ago


I purchased a 2016 E350 from Ontario Mercedes Benz (California) a few weeks ago. I contacted the internet sales person after deciding which one I was interested in. I asked for the out the door price $ 29,964. I received a prequalified certificate from my credit union and was instructed to present the certificate to the salesman and return with a purchase order. My credit union would transfer the money to Mercedes. After arriving and test driving the car another salesman said my certificate was useless because my credit union might burn down or go out of business and I would have to finance through Mercedes. Everyone I can into contact was informed that I was going through my credit union. The finance manager urged me to sign with them if I wanted the car while saying I can always refinance where ever I wanted. This was labor day weekend I guess they were instructed to sign anyone any which way they can in order to get as many people to finance through Mercedes only. I am still currently dealing with them and their less than honest practices. I am in contact with Daimler Benz of Germany and relaying the situation with them.

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steve - 284 d 10 h ago



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shanerra - 303 d 8 h ago


WORST Service I have received from a Mercedes Dealer in all my years of owning 3 Mercedes Benz cars.Took my car in for a service B and a recall update on the navigation .I purchased the car from this dealership and wanted to give them the business again. The loaner car had coffee and cigarettes ashes in the car however I didn't complain. I drove an hour and a half to return to pick my car up 2 days later, I arrive to dealer and the car navigation is not working and it was there for an update (re program) on the navigation . They offered to send someone to my home to bring my navigation SD card. I drive another hour back to LA home and once I get home, I get out my car and notice a huge dent in the back side. They thought I wouldn't notice. I was furious at this point. I contacted my service advisor Bill Parks and the service advisor manager Tom Swire notifying them of the dent and immediately returned back to Valencia costing me another hour and missing work. I arrive to dealer. The service advisor manager Tom Swire apologizes, but then states he doesn't need a lecture about Mercedes Benz customer service because I expressed how upset I was having to miss work , drive back for a 3rd time that day, and how they have failed to uphold the Mercedes Benz brand and standards. All he offered was attitude and to put me in a loaner for an additional week while they send my car to the body shop .

The dent had a technicians oil finger prints on it and oil reside above the dent. When I brought the car in it has zero damages also inspected and noted on the service sheet. The dealer washed the car so they were aware of the dent and failed to make sure the car navigation was updated before I drove an hour to pick the car up. I have reached out to Mercedes Benz corporate and the chief operations of MB of Valencia. We spend excessive amounts of money on service and the least they can do is make sure the vehicles are ready when customers drive hours away. I've had service at Mercedes of Encino, Keyes of Van Nuys, Cal star of Glendale Mercedes, and Mercedes of Long Beach on my previous Mercedes cars. This is by far the worst Benz dealership and I regret buying my car from them. I do not recommend service or even purchasing a car from this Dealer.

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