Information, reviews and public commentary for US companies

 

Mercedes-Benz USA, Inc.

Rating
0.93985
Web
http://www.mbusa.com
Address
1 Mercedes Dr.
Montvale, NJ
07645
Phone
(201) 573-0600
Fax
(201) 573-0117
Twitter IDs
@MBUSA
General profile image

Eric Kane MD - 9 d 8 h ago

3

Eric P Kane, M.D.

17398 Via Capri

Boca Raton, Florida 33496

February 7, 2019

Dear Sirs,

I am taking the time out of my busy schedule as a Physician and

Surgeon to inform you of my dissatisfaction with my recently acquired 2018 Mercedes 300 GLC. I had been happily and proudly driving one of your MB vehicles for the past 35-40 years, including sedans and convertibles and I had recommended this exact same vehicle to others. However, since it was first delivered, I've had to have this vehicle to back to several MB dealer service departments to try to correct a problem manifesting itself as an annoying "clunk", for want of a better term, in the transmission's automatic down shifting. Despite an "updating" of the vehicle's computer, the issue persists to date. I will say that I have driven other 2018 GLCs, including dealer's loaners, as well as having been a passenger in many other domestic and imported vehicles which display no similar problems. I unfortunately regret acquiring my present MB rather than one of the many other SUVs available on the market today. I am sorry to say I cannot wait until my obligation to this current Mercedes is ended.

I am sure that you have had other similar complains from other Mercedes owners and I would appreciate your comments regarding this issue and how it can be corrected.

General profile image

Kayla P. - 7 d 4 s ago

1

I am in the same boat. If I knew then what I know now. I am a Lawyer in Charlotte, NC and I am disgusted. Completely.

General profile image

D.T. - 10 d 14 h ago

HELP me "MAKE AMERICA GREAT AGAIN"

by UNITING to send Mercedes-Benz back to Germany.

BOYCOTT!!!!!!!!!!!!!!!!!

General profile image

Gurcharan Singh - 157 d 47 s ago

1

My car is standing at Benz Dealer of Silver Spring, Maryland. I am sorry to say that my car has been totally destroyed by the dealer negligence. I have been instructed by dealer to report to corporate office. I did speak to corporate office. I haven't received any satisfaction response. Instead reviewing my case with the dealer and looking at their mishandling my car - I have been told to take 30% discount of the repair work. Whereas, as my car is in this condition due to dealer mistake. I have already paid $3200 for break repair. And now dealer has made for the another bill of $6000. whereas, I have not even drove my car.

Please do something before I report to ABC consumer channel to help me.

Regards,

Gurcharan Singh

General profile image

Samantha Bettencourt - 155 d 11 h ago

I'm a dealing with the same sort of thing here in CA at a dealership in Fresno Ca. My email address is (hidden) email me and maybe we can do something together. I'm fed up with these companies abusing their power and making customers pay for their mistakes.

General profile image

Anonymous - 71 d ago

0

Tucson AZ sucks!

General profile image

Khavita - 148 d 12 h ago

0

I have a Glk 350, 2010, and was just told that my engine has gone bad that my vehicle is no longer any good to me. I purchased the vehicle brand new in 2010, how could a brand new vehicle go bad in 8 years! Mercedez Benz in silver spring were negligent with my vehicle. I believe they had one of their inexperience technician switched out my engine and did not perform services to my vehicle. Everything I take my vehicle in, I would ended complain about the same issues!!! I need to file a law sue against these people!

General profile image

Lee clontz - 116 d 13 h ago

Corporate office at Mercedes is nothing but a joke. Don't stand behind product nor workmanship

General profile image

Anonymous - 11 d 33 m ago

Take them to court 6000.00 x 4 for fraud and vandalism intentional.

General profile image

Jose Sandoval - 15 d 4 h ago

0

Where to begin. Have never had a problem with a dealership quite like the problem at Mercedes-Benz South Bay. Seemingly everything appeared very traditional upon shopping, paperwork, and signing. The real problem started after the facts. (1) They wanted more money- their reason- they blamed the credit bureau for misleading them. (2) They wanted $5,000 additional; after 15 days of me already having the vehicle.(illegal by the way) (3) Then they called me again- This time it was the service director- the Director insulted me then threatened me with repo and wouldn't talk to me otherwise I showed up with the money. (4) So after all the false promises I returned the vehicle to end everything with them (5) Finally I found out how petty and vicious they truly were- They did not finish paying my lease on purpose and hurt my personal credit out of spite. I sincerely cannot recommend this place.

General profile image

Anonymous - 11 d ago

Take the to court, it is a violation of your contract. They breeches the contract by effecting your credit call consumer protection bureau and report them. Attorney general office would love to investigate.

General profile image

David - 13 d 5 h ago

2

Well in my case I was charged for a repair, even thou the vehicle was still under guarantee, I was charged for: the add blue temperature sensor and the add blue heater, according to the guarantee booklet supplied by Mercedes Benz, those parts are guaranteed up to 80,000 miles, my vehicle has only 73,000, next time I will used a private's mechanics, too costly!!! The service people are good but instructed by higher supervision to charge you!!!

General profile image

David E Gladu - 52 d 12 h ago

The puppy with Santa commercial for Mercedes is the BEST ever!

General profile image

Anonymous - 42 d 7 h ago

Nancy

They lie

Returned an old lease car. Three months later received a bill for 4 tires from a different agency

Called that agency for explanation got no ware. Emailed MB home office indicating if they did get the bill corrected was going to the Police to file fraud. Poof everything was immediately resolved

General profile image

stan K - 42 d 7 h ago

1

Buy a Mercedes as we have to best customer service Joke

Dialed the Home office listed on their home page (hidden) rang forever no one ever answered

Dealer in N palm Beach great. Mercedes Financial are a group of nasty people

The last contact with them should make any reader run away from ever buy/lease car from them

Turned in old lease for a new car. Paid the dealer the mileage overage.

Fast forward 3 weeks-Nasty call saying you owe $600 plus for mileage. When I told them it was paid and please check the system or call the Dealer-her answer was not MBFIN's problem take it up with the dealer, not our problem yours. We have to be paid

P.S. They never sent a bill To be continued.

General profile image

Nancy - 55 d 2 h ago

0

My name is Nancy Lee, I bought tire/wheel plan when Inpurchased my car at Rusnak Arcadia (my 3rd Mercedes), I went in to replace one tire and paid my co-pay $50. A week later.. today out of the blue, a email said I am being charged $254. I called and Ophelia, service adviser was so rude and said she was leaving when I called and only to talk to me because I asked operator to get me the department manager. She said it like I was stupid:Yeah, everyone get email like that but you are not being charged. I adked her if I am not being charged, then why you send me such a email? She said whatever, why don't you check your credit card .... Is this how Mercedes Benz tell their adviser treat customers? I have been a customer more than 30 years and never thought Ivwill get humiliated when I reach my old age. I am so angry and disappointed. Nancy Lee 12/27/2018 (hidden) 213 S California St San Gabriel, CA 91776

General profile image

K - 55 d 4 h ago

0

Have to say the anger in me is pretty high. I am in customer service. I hold the VP position in one of the largest hotel chains in the world. The service I received from the Hanover MA dealership was the worst I have ever dealt with in any business. The snippy young girl at the reception desk was ridiculous and of absolute no help. She was rude and quick to place blame on everyone other than the car. Guess what? The other dealership found the issue and it was the CAR!!! Lexus will be my next purchase. My car is less than a year old and I am trading now. Thank you Mercedes of Hanover. You showed me a Mercedes from Hanover is not worth the money. Customer service will make or break a company. This one is certainly broken!!!

General profile image

Gurcharan Singh - 152 d 13 h ago

0

I have not received any response from this site as well as after talking to the corporate office a number of times. One of Benz corporate office manager Mr. Lance confirmed that he will talk to his supervisor and get back to me. I havent heard from him for the last week.

It is clear and confirmed how much Benz people care for their customer. I am force to speak to news media on this issue.

General profile image

Lee clontz - 116 d 13 h ago

I'm having same problem with corporate. I'm going to media as well and file lawsuit Pittful way to run a business

General profile image

Anonymous - 98 d 6 h ago

I cant even get in touch with corporate

General profile image

Anonymous - 71 d ago

0

I too am having issues. No return phone calls . Nothing! I'm going to the media as well

General profile image

Rosie Cronin - 85 d 12 h ago

5

Please bring back the GLK350

Love the style, size, range of view.

General profile image

realcapitalinvestment8@gmail.com - 92 d 10 h ago

Need a loan??.

We are a full registered and certified loan firm that offers secured and unsecured loans to individual and companies at a very low interest rate of 2%, we offer long and short term loans our company has recorded a lot of breakthroughs in the provision first class financial services to our client, especially in the area of loan syndication and capital provision for individual and companies contact us with this details below if you are in interested in getting a loan from us via email (hidden) for more info.

Mr Manuel.

General profile image

Anonymous - 92 d 10 h ago

Is there any reason why, when ordering a 2019 MB E 400 today l have to wait until late January before you start building it?

General profile image

Erika - 93 d 8 h ago

I took my 2008 C300 into the dealer in Bethesda, Maryland to have the air bags replaced under the recall. When I picked up my car, the front windshield was cracked. I was told to "go through my insurance". I informed them it was not cracked when I dropped off the car and if they can review their pictures/cameras to confirm. I was told they took pictures of "everything" else. Also, the airbag signal stays on the dashboard. I asked if they could reset it since they replaced the airbags, I was told they would "charge an hourly rate to review it".

Other Reviews & Comments

Fox News Network, LLC
Anonymous Laura Logan is a great reporter.

Ashley Furniture
John My uncle owns part of freemont street experience says he wi ... 

AT&T
LARRY V IKEI The company uses these immigrants or individuals who don't  ... 

Payless Shoes
Ceci Payless promote people to go out, shop. Instead of buying o ... 

The Wendy's Company
Noemy I went to a wandys on my lunch break witch is 30 minutes lu ... 

Nike
BB I'LL NEVER BUY OR WEAR NIKE EVER

Walgreens
AZ ED This evening I was told that all alcohol sales at your Ariz ... 

Outback Steakhouse
Sherocks222 Similar experience at blossom hill location in San Jose ca. ... 

Chrysler Group LLC
Thearse I bought a brand new Jeep Cherokee 2019, I've had it 6 mont ... 

Cablevision Systems Corporation
Upset Like so many others I feel your customer service is lacking ... 

Papa Johns
Jason Service at waynesboror Va papa johns is deplorable manger g ... 

Buffalo Wild Wings
Cindy I went to WBW on Valentine's day!! We wanted to try a diffe ... 

Barnes & Noble
ANONYMOUS This sounds a lot like Wesley Chapel fl

Dollar General
Skip Your store at 2314 warrior road in Birmingham, Al store hou ... 

Bank of America Corporation
Bzl I recently went to my local bank Saint Lucie west blvd in P ... 

Best Buy
Kelly Making a return is impossible with NOT the best buy company ... 

Netflix
Jcareyaaa@gmail.com Dear Netflix,

Domino's Pizza, Inc.
Marc I would like that info

Enterprise Holdings, Inc.
albert riccelli Dear Mr. Taylor, I just wanted to make you aware of your em ... 

The Home Depot, Inc.
Richard O Deaton Edgewood NM job# 10863780 I will never get involved with home depot again on any proj ... 

General Motors
Todd 2018 Diesel SLT Terrain. Stay away . Nothing but troubles a ... 

Dick's Sporting Goods
Anonymous Why would a store stay open in bad weather if the whole mal ... 

Verizon Communications, Inc
Alan 231 Verizon Thank you for contacting the Verizon Wireless Chat  ... 

Home Depot
alyssa Pena My name is Alyssa Pea I am making good review Anthony pro L ... 

Belk Incorporated
bonnie.j.wood@att.net My name is Ashley Carter. I worked for Belk in 2017 and som ... 

Jiffy Lube International, Inc.
Anonymous The general manager molested my daughter. Please do somethi ... 

Petsmart
Kate O'Connell I'm not just one voice. Through the years it's been Rottwei ... 

The Directv Group, Inc.
CRS Dealing with Directv has been an absolute nightmare. After  ... 

Kohls
Anonymous The manager at the Auburn kohl's Bradford Rosenburger had m ... 

Panera Bread
Miki behnke I think you're missing a great opportunity here in The Vill ... 

Lowe's
Mary Thomas OK,where d you go to??

Chick-fil-A, Inc.
Anonymous It surprises me that people expect a lot more from one of t ... 

The Sherwin-Williams Company, Inc.
SW employee I work for Sherwin Williams Emulsion Plant at 115th Champla ... 

Amazon
Kim I did not receive my order, however, Amazone UK said I need ... 

Cable One Inc
Fake They disconnected me even when the bill was paid he didn't  ... 

Toys R Us
MyKayla Just tried to call. Cant leave a message. I need my w-2. An ... 

Jack in the Box Inc.
Donna M Stevens Every time I go to jib they screw my order up. The jib on t ... 

AOL
catluig@aol.com Aol is looking for a class action- law- suit.

Dish Network
Confuses Customer Does anyone that complains on this page actually get a resp ... 

QVC, Inc.
Another unhappy customer This has to be the worst customer service ever, 3 different ... 

J. C. Penney Corporation, Inc.
Anonymous Recently At JCPenney willowbrook there has been a lot going ... 

Macy's
Elissa Yesterday I was shopping at the Santa Rosa Plaza store loca ... 

Sonic Corp.
melissa I called today just a little bit ago to complain! I live ov ... 

Wal-Mart Stores, Inc.
Anonymous Wanted to ask are we the door greeter at Walmart store 757  ... 

ADT Security Services, Inc
Legal Document Assistant My service has not fully functioned since Dec 14th. Last ti ... 

Taco Bell Corp.
Anonymous My kids have been trying to get their W-2 from them and it' ... 

Meritage Homes Corporation
Meritage home buyer The phone number you have listed (hidden) is no longer in s ... 

Yahoo! Inc.
Worst company in the world Don't bother--Yahoo has no interest in ANY of its customers ... 

Food Network
Marge Mayland We really enjoy your show only find one fault. We are wonde ... 

Greyhound Lines, Inc.
Rashad s. S.Hameed Bus driver from New York to Atlanta needs to be fired for i ...