Information, reviews and public commentary for US companies

 

Mercedes-Benz USA, Inc.

Rating
0.940476
Web
http://www.mbusa.com
Address
1 Mercedes Dr.
Montvale, NJ
07645
Phone
(201) 573-0600
Fax
(201) 573-0117
Twitter IDs
@MBUSA
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Edna loop Goodson - 20 h 18 m ago

1

My name is Edna Goodson

I have a Mercedes Benz C203 with an air bag issue. I have received several letter's about when it would be repaired. And nothing has been done. I can be reached by phone at (hidden). I would like some answers. Thanks.

Mrs Goodson.

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Ena - 10 d 8 h ago

0

MY EXPERIENCE AT MERCEDES SOUTH ORLANDO, FL I do a lot of traveling across the country with agencies that staff hospitals with physicians whenever they need one urgently, because of this I wanted a safe, durable and reliable car. I initially went to Bentley and later ended up with Mercedes South Orlando, Florida. I bought my first car with Mercedes South Orlando in August 2010, S550 (brand new) for $123,000 and made a deposit of $15,000 and made monthly payments of $1,800. The car was sold by their sales rep, Tony. After one year, Tony was no longer with the dealership so another sales rep, Marina Vilberg helped me traded my S500 and I bought S65 (brand new) for $224,000 and made a down payment of $90,000 and monthly payments of $4,000. After I bought that car, I started receiving multiple invitations by Mercedes South Orlando to basketball games and end of year parties through Marina because I was their best customer in all of Orlando. About six months after, I told Marina to trade my S65 and I bought SLS (brand new), I made a deposit of $40,000 and monthly payments were $3,400 and a couple of months after I bought a pre-owned CLS550 from them for $72,000 but this time I paid cash, unlike my past purchase that was loaned by Mercedes financial. A year after, I told Marina to sell my CLS550 because the mileage was getting too high and I bought another CLS550 but brand new and made a deposit of $15,000 and the monthly payment was $2,300. About a year after, I wanted to trade both cars and get a brand new S63 that has been advertised to replace the "Maybach" but Marina was no more working with Mercedes South Orlando so they assigned another sales rep, Coleman to assist me. He told me the car has not been released yet by Mercedes Motors and that I may have to wait 8 months and he convinced me to trade my CLS550 and buy the G wagon. I bought the G wagon for $123,000 and made a deposit of $20,000 and a monthly payment of $2,800. A couple of months after, Marina texted that she was called back to work for Mercedes South Orlando by the New General manager, Ruben Santiago. I told her to sell my SLS because I was paying for two cars, I only need one and she did. I also told her I don't like the G wagon because it's too slow so she talked to Ruben Santiago who offered me $2,500 credit to my next car. So, I placed an order for the new S63 with a deposit of $5,000 because she told me I have to place an order and it'll take 3 months to make. Three months after, Marina told me the S63 was ready and the selling price was $176,000 and I have to make a deposit of $15,000 (to make my total deposit $20,000) and the monthly payment was $4,100. I agreed and she made me sign the "customer disclosure" just like she did with my past contracts. The customer disclosure document states the selling price, the amount deposited up front and monthly payment she discussed and agreed with me, I signed it. About eight months after, I contacted Marina that I wanted to sell my S63 but she told me she no longer works with Mercedes South Orlando and told me to ask for a document called "buyers order" before I sell it and that I should insist on getting that document because they don't like to give it to customers. I asked the Financial Manager, Nancy Figueroa, for a copy the document and she gave it to me. I looked through it carefully and noticed that the retail price for the S63 was $176,000 but the selling price was $184,000, so I called Marina and asked her why the dealership added $8,000 to the amount I agreed to buy the car, she said she noticed it too and questioned the two financial managers, Nancy Figueroa and Clarence Horne about it and she also told them that the same was done with my past contracts, they got angry with her. She believes because of that they made her working environment difficult, she resigned from the dealership. I contacted Nancy Figueroa and asked her about it she said Marina should have discussed it with me, I told her Marina did not. I then told her to make copies of all my past contracts and that I will be coming to her office again to discuss this and how to resolve it. I met Nancy in her office 2 weeks after and she gave me copies of my past contracts except for my first two contracts which she said she doesn't have access to and that I have to apply for those because it's been more than 3 years. She told me the dealership noticed that the customers Marina sold cars to were not informed about the extras. I told her Marina was working for the dealership and it is their responsibility. I showed her that the "customer disclosure" document stated $176,000 and that was what Marina told me and made me sign in agreement. She got nervous when she saw that I signed against $176,000 and I told her I want to have a meeting with the General Manager, Ruben Santiago about this. I also noticed on the G wagon "buyers order" document, the retail price column was made blank and appears like it was whitewashed before the document was copied. I met with Ruben Santiago (General Manager) a month after and he told me the financial managers were supposed to inform me that the car will be sold more than the retail price, I told him his financial manager, Nancy told me the sale rep, Marina should have told me. He offered to give me $15,000 credit to my next purchase but I told him I am not buying any more cars until my present contract is resolved. I told him my contract has to be terminated because it was signed fraudulently. He offered to sell my car and that I and the dealership will share them because I was still owing $196,000 on my contract and the car could only be sold at its present value of between $140,000 to $150,000. I told him I have had enough losses the past 4 years from the several thousand of dollars added on the agreed price without informing me. He later said "don't worry, the dealership will take care of this because you have been one of our best customers" Two months after, that is 2 weeks ago, I text Marina to tell her that the dealership has not sold my car yet and the holiday season was over, she said she does not think they are trying to sell it, and that they may be using it to show to customers how the next 2016 brand will look like. Two days after she told me that she found out from the sales people that Ruben Santiago told them that I want them to sell my car for $176,000 and no less. I called Ruben for an update on the sale of my car and left a message on his cell phone. A day after, since he did not return my call, I text to tell him that I found out that he said I wanted $176,000 for my car and that I don't think he is serious about selling my car because he knows I am still paying the monthly payment and that he will be hearing from my Lawyer. He said "we are trying to sell your car for the highest we could since you've decided want to take Legal action, you should come pick up your car" Yours Sincerely Email: (hidden)

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Celebes Bali - 4 d 16 h ago

5

MERCEDES EUROP USED MOBILE NOKIA

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bad dealership - 4 d 18 h ago

0

colorado springs mercedes is a joke. stay away

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Buff - 5 d 14 h ago

1

The Worst to do business with--Stay Away--

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theautoshippers@hotmail.com - 6 d 12 h ago

0

i have been trying to contact Kevin for 2 months for a lousy $200 refund in Roadside assistance,,, I have never had a worse customer service experience,, I have wasted hours trying to get the "supervisor" on the phone,, let a lone my refund for over 2 months now, I expected much better from MB,,,very disappointed,,,will clearly factor in to my next car purchase

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Jonika - 11 d 5 h ago

Why does my E 350 with 62 000 miles need a new transmission????

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Jonika - 11 d 5 h ago

Why does my E 350 with 62 000 miles need a new transmission????

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Juan Perez - 13 d 10 h ago

0

Dont buy or Repair any car on Southbay Mercedes benz of Torrance Ca. They just still your money and never repair your car they like to lie to costumers the general manager is a As.. hole and the service manager is pathetic

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MEP - 13 d 14 h ago

1

Our car needed a repair to the computer technology. We are 1 hour away from any dealership. How is it that MERCEDES doesn't do pick up & drop off of loaners?

This is our first & last Mercedes. Not impressed at all

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Anonymous - 14 d 4 h ago

Mercedes Benz Naperville is the worst dealership you can deal with

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Johnika - 15 d 30 s ago

1

Really disappointed!!! Our 350 E with 62000 Miles needs new Transmission!!! All our

previous Mercs never had this problem.

Looking at the IT many 350 E are having this fault.

Bought it at Dealership in Newport Beach, Ca. They didn't want to know. Refered us to

you, but cannot get through on the phone....?

Do we ever want to buy Merc again in the future? Bought them because we thought they

were good and reliable cars, not problems at 62000 Miles, 2000 Miles past your guarantee.

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Dcutrer - 17 d 6 h ago

0

The roadside assistance is the worst! I had to call three times before I got someone who could or would assist me. This is our first Mercedes and if things aren't improved it will be the last!

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BillS - 18 d 15 h ago

3

The wood veneer on the doors and dash of my 2011 E350 convertible is coming apart and detaching. This is apparently a fairly common problem and yet they want close to $1000 to replace them.

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Mark S - 19 d 18 h ago

0

Don't buy a 2018 E cabriolet.They don't have the parts to repair the car. I have been paying the lease and have not driven the car for TWO months.

This is unacceptable. If you build a car , the company should have the parts for it!!!!!!!

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Anonymous - 24 d 8 m ago

this is not a review but a heads up somewhere working for mercedes benz is a guy called andrew gill from milton keys, england. ran away from england as he was a naughty boy. involving a younger girl and drink which she shouldnt of had. and alot more while at work. hes a good lier.

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dana - 24 d 9 h ago

4

Having Issues with my 2015 GLK that I purchased in Feb 2018 4 times at shop could never find the problem at this point I dont even want the truck anymore also having problems with a rude service team member , Last resort I called corporate very nice gentleman answered at customer service I explained the situation he took my info told me I would get a call in 24 to 48 hours I really doubted a call back looking at all the complaints on here. While at the dealer to my surprise I got a call from corporate. Less than 24 hours later. They were very sorry to hear what had happened and my experience at mercedes. I have been driving a mercedes for the past 5 years.and never came across problems like this .They helped me in my situatuion and took care of everything. After talking to Kim at corporate I have faith again in this car company and will continue buying from them. THANK YOU KIM FOR BEING SO HELPFUL AND UNDERSTANDING!!!!!

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fr.deaton@gmail.com - 24 d 11 h ago

0

I cant believe we were sold a Mercedes that had 3 recalls a crack tire an, one of the recalls was a steering wheel that i was told in the state of Missouri was against the law to sale me the car with this problem. I had to take the car to another dealer because Dave and Ashley at St. Louis Mercedes told me they could no longer speak to me about my car. A car that is DANGEROUS to drive. I called back 1 day after the vehicle was bought. and, told Dorthy the person that sold the car to us that the engine service light said 100 miles past due. and that the tires were bad! Response we wouldn't sale a car that hadn't been serviced.

Well guess what after calling them once again after 3 months there own employee which i wont name told me to call PLAZA on OLIVE. I took her advise and called them.

MY car hadn't been serviced before sold to us. I have the paper to prove this. We are stuck with a car that is dangerous to drive and paying a car payment that nobody will do any thing about. My next stop the Attorney General as i was told its illegal to sale a car in the state of Missouri with 3 recalls.

I will say Kayla at PLAZA was incredible to us and has called us every day since they fixed our car and told us about the recall on our steering wheel that is dangerous for us to use. Im sick to my stomach over this and i will try my hardest in every way to make sure Mercedes in St. Louis gets in trouble for saling a 68 year old man a car that inst drivable.. He makes it through Nam fights a war for our country to by a dream car and now he cant enjoy it.... shame on you people that take advantage of the elder

By the way when we took the car to the other dealer we didnt say any thing or bash the other company. but, was asked when we bought the car because there was no way that car was serviced!!!!

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Monikaslater3@gmail. com - 25 d 10 h ago

Why does the transmition go bad on a 350e model with only 62 000 miles? I drove

Mercedes most of my life up to much higher mileage and never had this problem before?

Has Mercedes lost its quality? No longer reliable?? Can not trust the investment made

in the purchase of one???

Very very disappointing. A expensive repair cost. Bought the car used from Fletcher Jones

Newport Beach at mid 40 000 miles. Have to think twice to buy there again. Cannot get

through to someone that could help or not allowed to get in touch with someone helpful?

I

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Antoine Hill - 81 d 11 h ago

0

Don't not buy from Mercedes Benz south Atlanta , Ernest Dixon , is very untrustworthy , they sold me a 2014 e350 certified & said no accidents & later after purchase I found out the car has been in a accident , they told me they can't help me .. please be careful

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Mad as Hell, and we're not going to take it anymore - 75 d 15 h ago

0

We've purchased several vehicles at this location, At 1st they were great.. Then the NIGHTMARE... The 1st vehicle was purchased in August of last year, they promised us a simple damaged replacement of a seemingly simple part. Still nothing..Then we Purchased another vehicle, its been over a Month, we provided all of the documentation that was requested and we still have an expensive vehicle in our garage that we cannot drive, because they claim, they cannot register the vehicle.. I've contacted every single public agency offical, regarding this process. Being very careful not to leave any information out. The dealership, either doesn't have our title, or they're just playing some game.. We paid over 87K, for a vehicle we cannot drive legally on the road.. !!!!!!!! We'd like to resend our customer service index ratings from 10's to ZEROS!!! The Next stop will be the State Attorney's Office.

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Mercedes Benz of Huntsville, ALABAMA - 63 d 13 h ago

0

Oh yes they can same thing happened to me.. I got me a Mercedes Benz.

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Anonymous - 27 d 8 h ago

0

Antoine, purchased from another dealership in north Atlanta and discovered I too had been lied to about the car not having been in any accidents. Can you provide an email address or phone number? I'd like to consider the possibility of a class-action lawsuit against Mercedes Benz. Seems we're not the only ones experiencing this type of problem.

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A good customer no more - 52 d 9 h ago

0

HELP!!!! My radio and command console navigation in my 2015 C300 is not working and no one can provide us a solution and a timeline on when they can have it fixed. As a matter of fact, we took our car to the dealer and service center at Cherry Hill, NJ, and they said there is nothing they can do. Also, they said not to call them since corporate directed them with strict guidance that they are not to do anything and not to call them. So talking about a customer service oriented company, this is so ridiculous telling the customers not to bother calling them on a problem that they have no idea how to fix. Is this the solution by telling the customers to go pound sand? As a matter of fact, my car only has 22,000 miles so it should be covered under warranty. Normally with any warranty from a reputable company would replace their item if they can't fix it. Obviously, MB is surely not fit in this category.

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Anonymous - 27 d 9 h ago

0

I had the same problem a few weeks ago. Take your car back to the dealership and ask them to download the fix for this problem. The initial workaround was to bypass the satellite radio until there was a permanent fix for the satellite radio component. I took my car back a couple of weeks ago to have the permanent fix installed. Everything's back to working now.

Hope this helps!

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