Information, reviews and public commentary for US companies


Mercedes-Benz USA, Inc.

1 Mercedes Dr.
Montvale, NJ
(201) 573-0600
(201) 573-0117
Twitter IDs
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Eric Kane MD - 9 d 8 h ago


Eric P Kane, M.D.

17398 Via Capri

Boca Raton, Florida 33496

February 7, 2019

Dear Sirs,

I am taking the time out of my busy schedule as a Physician and

Surgeon to inform you of my dissatisfaction with my recently acquired 2018 Mercedes 300 GLC. I had been happily and proudly driving one of your MB vehicles for the past 35-40 years, including sedans and convertibles and I had recommended this exact same vehicle to others. However, since it was first delivered, I've had to have this vehicle to back to several MB dealer service departments to try to correct a problem manifesting itself as an annoying "clunk", for want of a better term, in the transmission's automatic down shifting. Despite an "updating" of the vehicle's computer, the issue persists to date. I will say that I have driven other 2018 GLCs, including dealer's loaners, as well as having been a passenger in many other domestic and imported vehicles which display no similar problems. I unfortunately regret acquiring my present MB rather than one of the many other SUVs available on the market today. I am sorry to say I cannot wait until my obligation to this current Mercedes is ended.

I am sure that you have had other similar complains from other Mercedes owners and I would appreciate your comments regarding this issue and how it can be corrected.

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Kayla P. - 7 d 4 s ago


I am in the same boat. If I knew then what I know now. I am a Lawyer in Charlotte, NC and I am disgusted. Completely.

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D.T. - 10 d 14 h ago


by UNITING to send Mercedes-Benz back to Germany.


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Gurcharan Singh - 157 d 47 s ago


My car is standing at Benz Dealer of Silver Spring, Maryland. I am sorry to say that my car has been totally destroyed by the dealer negligence. I have been instructed by dealer to report to corporate office. I did speak to corporate office. I haven't received any satisfaction response. Instead reviewing my case with the dealer and looking at their mishandling my car - I have been told to take 30% discount of the repair work. Whereas, as my car is in this condition due to dealer mistake. I have already paid $3200 for break repair. And now dealer has made for the another bill of $6000. whereas, I have not even drove my car.

Please do something before I report to ABC consumer channel to help me.


Gurcharan Singh

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Samantha Bettencourt - 155 d 11 h ago

I'm a dealing with the same sort of thing here in CA at a dealership in Fresno Ca. My email address is (hidden) email me and maybe we can do something together. I'm fed up with these companies abusing their power and making customers pay for their mistakes.

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Anonymous - 71 d ago


Tucson AZ sucks!

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Khavita - 148 d 12 h ago


I have a Glk 350, 2010, and was just told that my engine has gone bad that my vehicle is no longer any good to me. I purchased the vehicle brand new in 2010, how could a brand new vehicle go bad in 8 years! Mercedez Benz in silver spring were negligent with my vehicle. I believe they had one of their inexperience technician switched out my engine and did not perform services to my vehicle. Everything I take my vehicle in, I would ended complain about the same issues!!! I need to file a law sue against these people!

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Lee clontz - 116 d 13 h ago

Corporate office at Mercedes is nothing but a joke. Don't stand behind product nor workmanship

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Anonymous - 11 d 33 m ago

Take them to court 6000.00 x 4 for fraud and vandalism intentional.

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Jose Sandoval - 15 d 4 h ago


Where to begin. Have never had a problem with a dealership quite like the problem at Mercedes-Benz South Bay. Seemingly everything appeared very traditional upon shopping, paperwork, and signing. The real problem started after the facts. (1) They wanted more money- their reason- they blamed the credit bureau for misleading them. (2) They wanted $5,000 additional; after 15 days of me already having the vehicle.(illegal by the way) (3) Then they called me again- This time it was the service director- the Director insulted me then threatened me with repo and wouldn't talk to me otherwise I showed up with the money. (4) So after all the false promises I returned the vehicle to end everything with them (5) Finally I found out how petty and vicious they truly were- They did not finish paying my lease on purpose and hurt my personal credit out of spite. I sincerely cannot recommend this place.

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Anonymous - 11 d ago

Take the to court, it is a violation of your contract. They breeches the contract by effecting your credit call consumer protection bureau and report them. Attorney general office would love to investigate.

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David - 13 d 5 h ago


Well in my case I was charged for a repair, even thou the vehicle was still under guarantee, I was charged for: the add blue temperature sensor and the add blue heater, according to the guarantee booklet supplied by Mercedes Benz, those parts are guaranteed up to 80,000 miles, my vehicle has only 73,000, next time I will used a private's mechanics, too costly!!! The service people are good but instructed by higher supervision to charge you!!!

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David E Gladu - 52 d 12 h ago

The puppy with Santa commercial for Mercedes is the BEST ever!

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Anonymous - 42 d 7 h ago


They lie

Returned an old lease car. Three months later received a bill for 4 tires from a different agency

Called that agency for explanation got no ware. Emailed MB home office indicating if they did get the bill corrected was going to the Police to file fraud. Poof everything was immediately resolved

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stan K - 42 d 7 h ago


Buy a Mercedes as we have to best customer service Joke

Dialed the Home office listed on their home page (hidden) rang forever no one ever answered

Dealer in N palm Beach great. Mercedes Financial are a group of nasty people

The last contact with them should make any reader run away from ever buy/lease car from them

Turned in old lease for a new car. Paid the dealer the mileage overage.

Fast forward 3 weeks-Nasty call saying you owe $600 plus for mileage. When I told them it was paid and please check the system or call the Dealer-her answer was not MBFIN's problem take it up with the dealer, not our problem yours. We have to be paid

P.S. They never sent a bill To be continued.

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Nancy - 55 d 2 h ago


My name is Nancy Lee, I bought tire/wheel plan when Inpurchased my car at Rusnak Arcadia (my 3rd Mercedes), I went in to replace one tire and paid my co-pay $50. A week later.. today out of the blue, a email said I am being charged $254. I called and Ophelia, service adviser was so rude and said she was leaving when I called and only to talk to me because I asked operator to get me the department manager. She said it like I was stupid:Yeah, everyone get email like that but you are not being charged. I adked her if I am not being charged, then why you send me such a email? She said whatever, why don't you check your credit card .... Is this how Mercedes Benz tell their adviser treat customers? I have been a customer more than 30 years and never thought Ivwill get humiliated when I reach my old age. I am so angry and disappointed. Nancy Lee 12/27/2018 (hidden) 213 S California St San Gabriel, CA 91776

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K - 55 d 4 h ago


Have to say the anger in me is pretty high. I am in customer service. I hold the VP position in one of the largest hotel chains in the world. The service I received from the Hanover MA dealership was the worst I have ever dealt with in any business. The snippy young girl at the reception desk was ridiculous and of absolute no help. She was rude and quick to place blame on everyone other than the car. Guess what? The other dealership found the issue and it was the CAR!!! Lexus will be my next purchase. My car is less than a year old and I am trading now. Thank you Mercedes of Hanover. You showed me a Mercedes from Hanover is not worth the money. Customer service will make or break a company. This one is certainly broken!!!

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Gurcharan Singh - 152 d 13 h ago


I have not received any response from this site as well as after talking to the corporate office a number of times. One of Benz corporate office manager Mr. Lance confirmed that he will talk to his supervisor and get back to me. I havent heard from him for the last week.

It is clear and confirmed how much Benz people care for their customer. I am force to speak to news media on this issue.

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Lee clontz - 116 d 13 h ago

I'm having same problem with corporate. I'm going to media as well and file lawsuit Pittful way to run a business

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Anonymous - 98 d 6 h ago

I cant even get in touch with corporate

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Anonymous - 71 d ago


I too am having issues. No return phone calls . Nothing! I'm going to the media as well

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Rosie Cronin - 85 d 12 h ago


Please bring back the GLK350

Love the style, size, range of view.

General profile image - 92 d 10 h ago

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Anonymous - 92 d 10 h ago

Is there any reason why, when ordering a 2019 MB E 400 today l have to wait until late January before you start building it?

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Erika - 93 d 8 h ago

I took my 2008 C300 into the dealer in Bethesda, Maryland to have the air bags replaced under the recall. When I picked up my car, the front windshield was cracked. I was told to "go through my insurance". I informed them it was not cracked when I dropped off the car and if they can review their pictures/cameras to confirm. I was told they took pictures of "everything" else. Also, the airbag signal stays on the dashboard. I asked if they could reset it since they replaced the airbags, I was told they would "charge an hourly rate to review it".

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