My car is standing at Benz Dealer of Silver Spring, Maryland. I am sorry to say that my car has been totally destroyed by the dealer negligence. I have been instructed by dealer to report to corporate office. I did speak to corporate office. I haven't received any satisfaction response. Instead reviewing my case with the dealer and looking at their mishandling my car - I have been told to take 30% discount of the repair work. Whereas, as my car is in this condition due to dealer mistake. I have already paid $3200 for break repair. And now dealer has made for the another bill of $6000. whereas, I have not even drove my car.
Please do something before I report to ABC consumer channel to help me.
I'm a dealing with the same sort of thing here in CA at a dealership in Fresno Ca. My email address is (hidden) email me and maybe we can do something together. I'm fed up with these companies abusing their power and making customers pay for their mistakes.
Tucson AZ sucks!
I have a Glk 350, 2010, and was just told that my engine has gone bad that my vehicle is no longer any good to me. I purchased the vehicle brand new in 2010, how could a brand new vehicle go bad in 8 years! Mercedez Benz in silver spring were negligent with my vehicle. I believe they had one of their inexperience technician switched out my engine and did not perform services to my vehicle. Everything I take my vehicle in, I would ended complain about the same issues!!! I need to file a law sue against these people!
Corporate office at Mercedes is nothing but a joke. Don't stand behind product nor workmanship
I have not received any response from this site as well as after talking to the corporate office a number of times. One of Benz corporate office manager Mr. Lance confirmed that he will talk to his supervisor and get back to me. I havent heard from him for the last week.
It is clear and confirmed how much Benz people care for their customer. I am force to speak to news media on this issue.
I'm having same problem with corporate. I'm going to media as well and file lawsuit Pittful way to run a business
I cant even get in touch with corporate
I too am having issues. No return phone calls . Nothing! I'm going to the media as well
Please bring back the GLK350
Love the style, size, range of view.
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Is there any reason why, when ordering a 2019 MB E 400 today l have to wait until late January before you start building it?
I took my 2008 C300 into the dealer in Bethesda, Maryland to have the air bags replaced under the recall. When I picked up my car, the front windshield was cracked. I was told to "go through my insurance". I informed them it was not cracked when I dropped off the car and if they can review their pictures/cameras to confirm. I was told they took pictures of "everything" else. Also, the airbag signal stays on the dashboard. I asked if they could reset it since they replaced the airbags, I was told they would "charge an hourly rate to review it".
I purchased 2015 Mercedes Benz and had it 3 months and informed my motor needed to be replaced. Cost 11700.00 Mercedes did major engine repairs at 30500 miles at which is the time I purchased this vehicle. 3k miles later I'm informed I need a new motor and warranty ran out just a few days prior. Mercedes refuses to help out with any of the cost. I am amazed they do dont stand by their product and workmanship. Vehicle with 30500 miles already had major engine repairs and now at 33500 needs new motor. I plan on contacting social media to let people know how this company treats its consumers
That's amazing they would not pay for repairs. I'd never purchase a Mercedes after reading all these complaints. Unbelievable
Dont! I was warned but I didn't listen.
My 2017 E300is one of the worst automobiles I have ever leased. Been back 6 times in 18 months. Bad door hinges, blue tooth, steering column that only goes in and out.
It sounds like a piece of junk just like my 2015 c300 Mercedes. It had major engine repairs at 30 k and 3k miles later needed new motor that cost almost 12k.
Completely agree. I have same model and it has been back to MB several times. They can't fix it. I have had over 10 Mercedes and my last 2 have been trash. Ray Catena in Freehold was good, but the new management Leigh Farrell is incompetent and nasty. Avoid. My friends tell me that they are the highest priced too. I never checked because I assumed that took care of loyal customers. I had taken for a 'ride'.
JJ. At least you didn't buy one.
I like 2016 Mercedes-Benz GL-Class.
I am unable to connect my Ebrace. have called numerous time and was told that when the problem is resolved I will be contacted. That was two weeks ago.
I have a C300 4MATIC that I am leasing with MB Financial and I was in an accident back on June 23rd,2018. My car has been in the shop since then and they are not able to get rear seatbelts for this car. I have a new case open with Customer Care and that case number is 1(hidden). They told me the parts would be in last week but I am now being told that they will ship from Germany on 9/28/2018 and should be at the dealership on 10/1/2018. I have been waiting for ever for this and that will be over 3 months of not having this car. I am wondering if there is anything that you can do to help get me out of this lease and into another car. The other part is I was in the accident on my way from Portland OR to Minnesota when I hit a black bear in Montana at 86MPH. The car was left in Billings MT at the Mercedes dealership there and I had to take the Amtrak Train home to Portland after my family trip. I did not have rental car coverage with my car insurance and I am over 900 Miles away from where my car is located currently. I feel I have been very patient with this whole process but when a part is on national backorder for this long I would hope that Mercedes would step up to help me out. I work full time and only have one car right now and my wife needs it to bring my 3 yr old daughter to and from preschool. It was fine over the summer because she does not work but at this point I am not able to get to work and am hitching rides with coworkers. This is not sustainable for us and we just need a car. I cannot wait another 3 weeks for the seatbelts to maybe be delivered and I need help. I am asking that MB Financial or MBUSA Corporate please work with the Billings MT dealership GM to resolve the lease so that I can buy another car from them. I am willing to fly out to Montana if that means I can get a car. I really need some help and have exhausted every option with Customer care and MB Financial on the lease side of this. I just don't think it is right to make a customer pay their lease payments and not have a car indefinitely when there is not a real ETA on when the parts will actually show up. If you would please call me so that I can better explain this situation I would really appreciate that. I have been trying to get help over the last almost 3 months and I have gotten zero support from anyone at Mercedes. Please let me know what I am supposed to do when it was a comprehensive claim and I and stuck in a contract with zero help and I am paying for a car that I cannot even drive or have access to. I really need help here. I hope this letter finds you well and I hope that you can understand my situation and think about if this was happening to you or a family member. 3 months with out a car and parts on order for over 36 days with another 20-30 more is extreme for a situation like this. I need help and I don't know what else I can do here.
That's horrible Mercedes has to be the worse company of all time. I can't get any help myself with Mercedes customer service. Their a joke. Very incompetent group of individuals. I guess we need to contact head quarters in Germany. CEO mr Exler in Atlanta Georgia will not get me a response.
I've purchased 4 new MB cars and the last 2015 is a lemon. Completely unreliable. Broken down 4 times and only has 35k miles. Went to Corp. customer service. They offered &1,000.00 discount on a new car. Extremely disappointed in "my" best brand!!!
I purchased 2015 Mercedes with 30500 miles. It had major engine damage repair by Mercedes at this mileage. I got 3000 miles out of it and needs new motor. Cost of 11700 and customer service will not help with repairs. They don't stand by their product nor their work. In the shop right now