Information, reviews and public commentary for US companies

 

Mercedes-Benz USA, Inc.

Rating
0.933333
Web
http://www.mbusa.com
Address
1 Mercedes Dr.
Montvale, NJ
07645
Phone
(201) 573-0600
Fax
(201) 573-0117
Twitter IDs
@MBUSA
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Maria Labie - 1 d 14 h ago

0

Lifelong client if m b and love the service Mgr so I can't complain or it only hurts him - I went w a flat at two pm and waited for the tire to be repaired. Having no lunch I went to the snack area to find a dinner plate suze basket empty no pretzels or anything. My blood sugar dropped so I asked for assistance to get pretzels the colleague hearing my request says "ww fuz sell cars were not a restaurant" - I asked for dealer owner Mgr who was defensive regardless of sharing local dealerships jewelry stores that have a better snack area or at least have one item out at two pm in the day. How much is my car payment and what I pay to set ice the car? Apparently the customer isn't heard or right, the store owner is so successful he really doesn't care more rude than the first guy. I got some pretzels and notes how you treat a lifetime client - I won't be back - take a customer service course please

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Lee clontz - 9 d 18 h ago

0

I purchased 2015 Mercedes Benz and had it 3 months and informed my motor needed to be replaced. Cost 11700.00 Mercedes did major engine repairs at 30500 miles at which is the time I purchased this vehicle. 3k miles later I'm informed I need a new motor and warranty ran out just a few days prior. Mercedes refuses to help out with any of the cost. I am amazed they do dont stand by their product and workmanship. Vehicle with 30500 miles already had major engine repairs and now at 33500 needs new motor. I plan on contacting social media to let people know how this company treats its consumers

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Jeff M Lewis - 21 d 10 h ago

0

I've purchased 4 new MB cars and the last 2015 is a lemon. Completely unreliable. Broken down 4 times and only has 35k miles. Went to Corp. customer service. They offered &1,000.00 discount on a new car. Extremely disappointed in "my" best brand!!!

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Lee - 10 d ago

I purchased 2015 Mercedes with 30500 miles. It had major engine damage repair by Mercedes at this mileage. I got 3000 miles out of it and needs new motor. Cost of 11700 and customer service will not help with repairs. They don't stand by their product nor their work. In the shop right now

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David a aBurya - 11 d 21 h ago

Gentlemen,

As I entered my peak earning and retirement years, I rewarded myself with some of the most beautiful, elegant and performance minded cars, Mercedes Benz. I purchased a 1995 SL 500, a 2001 CLK430a, and a 2007 E550 sedan. As I look at the Mercedes lineup today, I can't find a vehicle that I like. I mean in terms of styling that says "Mercedes". I implore you to return to sophisticated styling that exemplifies the performance of the brand.

Thank you for listening.

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P. M. - 14 d 12 h ago

0

Mercedes Benz of South Bay in Torrance has the worst service department I have ever encountered. They leave me on hold a minimum of 10 minutes if I call. If I go in person, it takes a good 15 minutes to even be acknowledged. Stories change all the time...one person tells one thing and someone else doesn't honor it. They lie. Everything takes at least twice as long as promised. I hate going there--I know it will always be a fight or a hassle. I have even spoke to Steve Schimkus who is supposedly a manager and he does nothing. I would never buy another car there...they don't deserve the business.

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Anonymous - 14 d 14 h ago

5

I have dealt with another dealership in Charlotte NC that made me not ever want another Benz but today my car was serviced at Hendrix Mercedes on Independence BLVD Charlotte NC and I can't say enough. I will be a loyal Benz owner and only from this dealership. Looking for the best service in Charlotte go to a Hendrix dealership.

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Lisa - 25 d ago

1

Strange business model. They take my money in June for deposit on new car, then can't make it. Nor can they even tell me 3 1/2 months later if or when it will be made. Very unhappy. Probably going to shop elsewhere for another vehicle. Can't wait forever, it's just a car.

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Susan Schwartz Kelch - 26 d ago

5

To Whom it may concern,

I want to make a positive statement, comment about the Mercedes Benz of West Chester, Ohio!

This is my 4th Mercedes Benz in the past 13 years!

I have used Mercedes Benz of West Chester Ohio because of their incredible service, dedication and loyalty to their customers! This dealership gives you a family feeling of comfort, trust, pure class of customer service! Because of Jason Hackney, Bruce Blackburn, I knew I was very well taken care of with the purchasing/ leasing my car! Brian is incredible with service and knowledge with Mercedes as well! And I know Andy, Andrew, and Mike in Service are the most professional, knowledgeable, service oriented to the highest degree!!

Mercedes Benz of West Chester Ohio is the very best of the best! I would never use any other Mercedes Benz dealership!

Thank you To all the great people in Mercedes Benz of West Chester Ohio, you are amazing!!!

Susi Schwartz Kelch

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Alan M Hess - 26 d 19 h ago

0

My 2017 E300is one of the worst automobiles I have ever leased. Been back 6 times in 18 months. Bad door hinges, blue tooth, steering column that only goes in and out.

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Gurcharan Singh - 36 d 12 h ago

1

My car is standing at Benz Dealer of Silver Spring, Maryland. I am sorry to say that my car has been totally destroyed by the dealer negligence. I have been instructed by dealer to report to corporate office. I did speak to corporate office. I haven't received any satisfaction response. Instead reviewing my case with the dealer and looking at their mishandling my car - I have been told to take 30% discount of the repair work. Whereas, as my car is in this condition due to dealer mistake. I have already paid $3200 for break repair. And now dealer has made for the another bill of $6000. whereas, I have not even drove my car.

Please do something before I report to ABC consumer channel to help me.

Regards,

Gurcharan Singh

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Samantha Bettencourt - 35 d ago

I'm a dealing with the same sort of thing here in CA at a dealership in Fresno Ca. My email address is (hidden) email me and maybe we can do something together. I'm fed up with these companies abusing their power and making customers pay for their mistakes.

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Khavita - 28 d ago

0

I have a Glk 350, 2010, and was just told that my engine has gone bad that my vehicle is no longer any good to me. I purchased the vehicle brand new in 2010, how could a brand new vehicle go bad in 8 years! Mercedez Benz in silver spring were negligent with my vehicle. I believe they had one of their inexperience technician switched out my engine and did not perform services to my vehicle. Everything I take my vehicle in, I would ended complain about the same issues!!! I need to file a law sue against these people!

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Alex T - 32 d 13 s ago

0

I have a 2006 Mercedes E350 with 116,000 miles. After pouring over $3,000 in replacing balance shaft, camshaft sensors, ignition bearing, now I am told the drive chain and rails need to be replaced for an additional $6,000. I google and notice that majority of E class models from 2006 and older have exact same engine issues with needing a drive chain replacement, but there is no recall. C'mon guys. Please be honest about your manufacturer defects to customers. If this continues, Mercedes will lose more customers in the long term due to competitors who confront and resolve their mistakes while growing their customer base.

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Gurcharan Singh - 32 d ago

0

I have not received any response from this site as well as after talking to the corporate office a number of times. One of Benz corporate office manager Mr. Lance confirmed that he will talk to his supervisor and get back to me. I havent heard from him for the last week.

It is clear and confirmed how much Benz people care for their customer. I am force to speak to news media on this issue.

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Anonymous - 36 d 13 h ago

My car is standing at Benz Dealer of Silver Spring, Maryland. I am sorry to say that my car has been totally destroyed by the dealer negligence. I have been instructed by dealer to report to corporate office. I did speak to corporate office. I haven't received any satisfaction response. Instead reviewing my case with the dealer and looking at their mishandling my car - I have been told to take 30% discount of the repair work. Whereas, as my car is in this condition due to dealer mistake. I have already paid $3200 for break repair. And now dealer has made for the another bill of $6000. whereas, I have not even drove my car.

Please do something before I report to ABC consumer channel to help me.

Regards,

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Mercedes sexual assault - 36 d 17 h ago

0

My Wife and I spent 6 hours at our local Beaverton Or Mercedes dealership During this time I have left to get us some food while I was gone I found out at a later date that the sales guy Norm was very inappropriate with his conversation to my much younger girl friend lets say ( Sexually ) , She was afraid to tell me and embarrassed about the whole situation. I have been in contact with the store and brought this up to management there they simply dismissed it and said if we were not to contact them directly about this situation. This sales person still works there and needs to be fired I think a law suit needs happen if they don't do do something soon. Lets hope other people don't go through this as we have horrible not being able to do anything about a situation like this. Wonder what Mercedes Corporate has to say about this ?? This was 3 years ago and the sales guy still works there today.

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Gurcharan Singh - 39 d 15 h ago

0

i am owner of Benz 2007 E 350, I have given my car to dealer as it was sounding bad. They want me to change the break shoes and rotors. After a day they have fixed my care and charged me $3200. Very next day, I told them the noise is still there. The service consultant Thomas informed me that the shop mechanic forgot to install one break shoe. He advised me to give them car back and they will give me loaner car. Next day they came back and informed that the noise is coming from differential as well as from the alternator pulleys.

I am surprised to hear their story. It looks they have changed my break shoes and rotors without any prime more reason. Then they messed up my car and indicating differential gone bad and it will cost me $6000. I have given my car in a good condition with some little noise. As a qualified mechanical engineer, I confirm that dealer has messed up my car. I would like my car be given me back in original condition.

With this reason, I had a discussion with Mr, Lance who is in the corporate office in NJ. It looks - he is also speaking the same language as dealer is talking.

I have gone through the history of the Mercedes Benz cars _ I haven't seen any car has differential gone bad. It is merely a shop mechanic mistake who first forgot to put break shoe and did something that messed up my car.

I would appreciate an appropriate action from the corporate management.

Otherwise, I am force to take a legal action against the dealer as well as Benz manufacturers.

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Eric - 39 d 18 h ago

0

I have a C300 4MATIC that I am leasing with MB Financial and I was in an accident back on June 23rd,2018. My car has been in the shop since then and they are not able to get rear seatbelts for this car. I have a new case open with Customer Care and that case number is 1(hidden). They told me the parts would be in last week but I am now being told that they will ship from Germany on 9/28/2018 and should be at the dealership on 10/1/2018. I have been waiting for ever for this and that will be over 3 months of not having this car. I am wondering if there is anything that you can do to help get me out of this lease and into another car. The other part is I was in the accident on my way from Portland OR to Minnesota when I hit a black bear in Montana at 86MPH. The car was left in Billings MT at the Mercedes dealership there and I had to take the Amtrak Train home to Portland after my family trip. I did not have rental car coverage with my car insurance and I am over 900 Miles away from where my car is located currently. I feel I have been very patient with this whole process but when a part is on national backorder for this long I would hope that Mercedes would step up to help me out. I work full time and only have one car right now and my wife needs it to bring my 3 yr old daughter to and from preschool. It was fine over the summer because she does not work but at this point I am not able to get to work and am hitching rides with coworkers. This is not sustainable for us and we just need a car. I cannot wait another 3 weeks for the seatbelts to maybe be delivered and I need help. I am asking that MB Financial or MBUSA Corporate please work with the Billings MT dealership GM to resolve the lease so that I can buy another car from them. I am willing to fly out to Montana if that means I can get a car. I really need some help and have exhausted every option with Customer care and MB Financial on the lease side of this. I just don't think it is right to make a customer pay their lease payments and not have a car indefinitely when there is not a real ETA on when the parts will actually show up. If you would please call me so that I can better explain this situation I would really appreciate that. I have been trying to get help over the last almost 3 months and I have gotten zero support from anyone at Mercedes. Please let me know what I am supposed to do when it was a comprehensive claim and I and stuck in a contract with zero help and I am paying for a car that I cannot even drive or have access to. I really need help here. I hope this letter finds you well and I hope that you can understand my situation and think about if this was happening to you or a family member. 3 months with out a car and parts on order for over 36 days with another 20-30 more is extreme for a situation like this. I need help and I don't know what else I can do here.

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Vanessa Light - 39 d 19 h ago

0

It's been month since my check cleared I was promised 600 back now they telling me I have too wait plus my car was never fixed right I think this is wrong

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James - 43 d 15 h ago

0

I am informing you that, as a long time Mercedes customer, I will be selling my current Mercedes and will never purchase another one. I would presume that you might want to know why. Many of us who are of the conservative bent have noticed the rise of ads featuring couples of mixed races. Your new commercial featuring a so called mixed race couple is disturbing. I won't go into the pertinent details of why mixed couples don't work but statistics are very clear. They are not good for either partner and often end with violence. Suffice it to say, most of my friends feel the same and will retire their cars also. You and many other companies might want to reconsider your choice of themes.

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woodrow p carlettini - 45 d ago

0

There road side assistance is the worlds worse. I've been waiting 3 hours for a tow they keep giving me one excuse after another

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Anonymous - 47 d 16 h ago

2

I ordered a 2019 560S 4Matic during the last week of May from Mercedes Benz of Portland (Oregon). Then I prepared myself for the long wait. The car was ultimately manufactured about July 12th. It arrived at the Port of Long Beach on Thursday, August 30th, and is now at the Mercedes Vehicle Prepartation Center in Long Beach.

My dealer has advised me that the car is on "hold" until Mercedes releases the 2019 S Class. And they have no idea when that might be because their contacts at Mercedes can't or won't advise them of when that may happen. So I don't know if, or when, I will get the car I ordered nearly 4-1/2 months ago.

I am a repeat Mercedes customer having purchased numerous Mercedes vehicles for myself, family and business (Sprinters). One of my purchases was a European delivery at Sindelfingen, and to date my experience with Mercedes Benz has been very good. But this experience is leaving a bad taste in my mouth. And it does not need to go down like this.

I understand that for business and marketing reasons, Mercedes may not want to introduce a 2019 model at the dealership while they are trying to clear out the remaining 2018 model year inventory. However, in the case of a special order like mine, where the 2019 is identical in appearance to the 2018 model year, and where my car will immediately be delivered and will not present an issue in moving the 2018's, it baffles me why someone at Mercedes won't make the logical decision to deliver my order as soon as practical.

Policies or procedures should be abandoned when they obviously do not serve the customer, and when there are no discernable offsetting benefits to rigidly adhering to the policy for the company.

You help in this matter is appreciated.

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Jason41 - 45 d 13 h ago

1

I share your problem. My new 2019 AMG E63 is also in the port of Los Angeles for the past 3 weeks (after waiting 9 mos. since I ordered the car). As my local dealer could not explain the reason for the delay or when it would be released. I just spoke with the head of AMG for CA. He refused to tell me WHY the car was not released and would not confirm a date for release other than saying it might not be until sometime in November!!! What can we do? MBNA does not seem to care how it's customers are inconvenienced by this delay or even feel obligated to provide us with a reason!

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Jaylene - 48 d ago

1

I recently purchased an E43 AMG 2017 and its been such a TERRIBLE experience! The rims crack with EVERY bump in the road. I'm constantly at dealership which is horrible since they never have any rims in stock or loaner cars available. I'm so disappointed with my purchase and strongly advise anyone who is considering this car to PLEASE BUY SOMETHING ELSE!

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