Information, reviews and public commentary for US companies

 

MetroPCS Communications, Inc.

Rating
0.814815
Web
www.metropcs.com
Address
2250 Lakeside Blvd.
Richardson, TX
75082
Phone
(214) 570-5800
Fax
(214) 570-5859
Twitter IDs
@MetroPCS
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vjh - 7 d 20 h ago

3

i have had your service for over a year. I went to your store in Pine Lawn, MO and tried to add additional service and was told I needed passcode and security question, which I did not receive upon initial purchase. I always pay account, on time on line. So no need to ever return to the store on Olive BLvd in zip code 63130, until today. After being directed over the phone by your metropcs customer service to take my I'D. The police were called because I asked the clerks in a number of ways, how to upgrade my account. The clerks blamed a prior clerk whom I originally bought the service and samsung device for not inputting the information correctly. I again asked how am I to verify information I never received. The egos of the clerks on hand led them to call the police. I still don't have the necessary information to gain full access to upgrade. make changes to. or deactivate my account. vjh

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Military - 9 d 4 h ago

0

This place is terrible. Save your money and go somewhere better. They suck. They're really rude and unproffesional.and they take no returns. They make their money by selling you stuff and not telling you that you can't return them until its too late.

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Patricia caron - 14 d 9 h ago

0

no one is helping me but youve charged my account and my phone isnt working

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todd - 15 d ago

0

i am not very happy with metro pcs they sold me a phone and a plan for 155 and i never got to use it cuz where i live i dont get service apparently so i called customer service like suppose to and they tried everything they issued a ticket and that took 5 days and so that didnt work so i went to the store closes to me but they couldnt do anything and i called the store i got it before the 7 days and all they did was said they would call me back but never did so and the store i got the phone is over 100 miles away cuz i was there anyway didnt know u had to take it back to same store so i took it back just over a week and they said they wont refund only cuz it was past 7 days which is bullcrap i didnt use any mins on the phone so now im out 155 bucks i am sooo pissed off there nothing but thiefs.

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Brenda - 18 d ago

I am very disappointed with metro pcs Augusta Ga on peach orchid rd I got new service paid 53.83 and was credit only 26 dollars somebody is a thief

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Rose - 18 d 19 h ago

0

Looks like 99% of the people with metropcs are very dissatified!!! Bet, i dont get a reply as well. Im still waiting for a call from corperate. Cust service took all my info, and even told me iour call is recorded, and corperate would listen. I said great!

No call. So i called the store where I purchased, no manager for the next 4 days. Manager is never there. He wasnt helpful when he was there anyways. So, Im playing the waiting game wi yt? h corporate. Thats ok, because my attorney is aware what happened to my old phone, that i was assured my text messages wouldnt disapear. My phone was broken by them, cant get texts for legal matters. Needless to say, my attorney is very upset. Im trying to get answers on fixing it to retrive them, and also want a total refund. But they want me to go past my 60 min talk time, and 7 days. M y attorney is going to back me up on all that i went though. We have record of every call to them, and receipts. Being charged twice for service activation, and associate rude, and didnt even show me anything. But t he original person who sold me the phone, was wonderful, and should be An area manager, and take care of several stores. He knows what its all about!

He is torally amazing!

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Twitch - 19 d 4 h ago

0

Do not purchase the lg k20. I have to do 3 warranty exchanges amd each phone is worse then the last.. The k20 i a pile of sh*t..

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Ed Ward - 163 d 4 h ago

I was watching TV and I saw a few Spanish speaking commercials on regular TV. If you feel the need to advertise to the Spanish speaking people in AMERICA put these commercials on the Spanish networks.

I don't want to see this. I have no clue what you are saying in these commercials. You are going to lose many customers because of these commercials. I hope many people cancel their service with metro pcs. This is AMERICA and if these people want to come here they need to learn English. These people you are probably illegals anyways.

Flagged for review. 
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You name it, I'm Hispanic. - 140 d 17 h ago

3

You probably should lean Spanish and stop complaining... The network don't have nothing to do about that... Adios! Ja!

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Duh - 53 d 13 h ago

You should probably live in Mexico or learn to speak, read, and write in English! Note: LEARN is spelled with an R...not LEAN! And you are correct that the network doesn't have to do anything about it. It was a suggestion to help them establish a solid American client base by not catering to foreigners because it is offensive to those of us whose families struggled to come to this country and have done their best to honor America as their homeland. Ya ninkompoop!

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Christa Atkins - 50 d 9 h ago

bullshit, I immigrated here from Germany in 1966 and couldn't speak english, and I learned, so you're attitude, we should learn spanish is crappy,

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America first - 40 d 7 h ago

Shouldn't need to .this is America we speak English . Learn it or leave.

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Anonymous - 22 d 34 s ago

This is American learn English or go back where you came from

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Your MOM - 128 d 5 h ago

Suck a Dick -MetroPCS

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Anonymous - 97 d 9 h ago

3

I COMPLETELY AGREE WITH ANY OTHER THAN ENGKISH LANGUAGE IN THE U.S .A. YOU WILL LOSE MUCH BUSSINESS ITS NOT ANY ETHNIC ISSUE . ITS THAT IN AMERICA THE LAW WAS STATED THAT YOU MUST SPEAK ENGLISH AND EVERYONE CAN AND DO ITS COMPANIES ALLOWING THIS TO CONTINUE AGAINST OUR OLD AND WILL BECRENEWED REGULATIONS AS EVERYONECHERE CAN SPEAK ENGLISH AND ARE JUST BEING LAZY NOT TO FOLLOW THECLAW AS TO THEIR ARRIVAL . ENUF IS . THIS WILL BE DISPLAYED ON ALL SOCIAL NETWORKS . ENUF SO DONT FORGET OUR AMERICAN RULES BEING PUSHED BY THEIR SQUEKY WHEEL WE AMERICANS DONT EVEN USE NOR ABUSE AS IT CERTAINLY HAS BEEN BROUGHT TO THIS .

THANK YOU

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SANDRA FARLEY - 94 d 17 h ago

1

I have no issue with Spanish speaking, in fact I wish I remembered all the Spanish I learned, I love the Spanish people, now lets not get this twisted! BUSINESS IS BUSINESS AN WHERE I LIVE THE METRO STORE IS VERY VERY VERY RUDE, AN THEY EVEN LIE TO YOU, I HAVE TRIED SO HARD AT THIS STORE (THE YOUNG GIRL IS VERY RUDE TO ME SHE HAS A PREJUDICE PROBLEM AN EVEN ATTACKED ME BECAUSE IM ON DISABILITY

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America first - 40 d 7 h ago

Awesome , couldn't have said it better.

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Anonymous - 19 d 11 h ago

You racist prick. America! Has no officially language, and if it did it would be native American. If you don't like it go back to you original country! But wait, before you do, learn their language. America is a land of imigrants and your ancestors came here for religious freedom! To be able to practice the religion they choose and it not be imposed on them. America is a free country, maybe you should enlighten yourself and learn another language as they do all around the world. America is filled with unintelligible people.

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Annie - 21 d ago

0

My daughter and I went to the Metro store in Vernon Hills. She chose a phone and was to pay a certain price. Turns out they didn't have that phone and sent us to the Gurnee location. They couldn't sell the phone to us either and had issues with selling it. This took all day and we got nothing. She went there today and they told her she can't return the cases and took her receipt! Employees were very rude and unprofessional. This is exactly why I have VERIZON!

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JOHNC - 21 d 4 h ago

0

WARNING TO EVERYONE...YOU WILL GET TAKEN AND BADLY...CAME IN FOR THE PRICE POSTED ON PHONE WHICH WAS 99 DOLLARS WHICH NORMALLY WAS 179 A GOOD DEAL..... BUT THEN I PAID 15 DOLLARS TO KEEP MY PHONE NUMBER WHICH IS VERY IMPORTANT.... WAS TOLD I MUST BUY A CASE

25 DOLLARS AND MUST BUY A SCREEN SAVER 15 DOLLARS AND THEN PAY TAX ON THE WHOLE AMOUNT OF MONEY PLUS CHOOSE A PLAN AND PAY UP FRONT FOR IT...... SO 235 DOLLARS LATER I GET A PHONE..... I TRY TO MAKE A CALL.... MY FIRST CALL TO MY FRIEND..... DOES NOT GO THROUGH I AM IN THE STORE WITH A NEW PHONE AND THERE IS NO SERVICE... I AM TOLD TO TRAVEL UP THE BLOCK AND TRY IT THERE.....OK I DO THAT AND GUESS WHAT THE CALL DROPS THREE TIMES AND NEVER GETS CONNECTED.... SO I RETURN TO THE STORE AND ASK FOR A REFUND..... I AM TOLD THERE ARE NO REFUNDS AND I USED THE SCREEN SAVER AND THE CASE AND THE PHONE AND THEY DID SAVE MY PHONE NUMBER SO I WOULD LOSE EVERY PENNY IN JUST UNDER 5 MINUTES..... SO THEY SAID PERHAPS ONE OF THERE BETTER KNOWN PHONES WOULD WORK BETTER AND I AGREE TO TRY..... AGAIN ANOTHER 175 DOLLARS AND IT DID NOT WORK EITHER.... THEY SAID THEY WERE SORRY I AM OUT NEARLY 400 DOLLARS IN UNDER AN HOUR AND I HAVE NO PHONE TO USE AND THE PHONE I BROUGHT IN DOES NOT WORK AS THEY TOOK OUT THE CARD INSIDE IT......

NEVER WOULD I TRUST THEM AGAIN IF THEY PAID ME MONTHLY TO USE THEM......

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Keely - 21 d 6 h ago

0

Buyer Beware!! DO NOT switch your phone service to Metro PCS!!! The service is horrible!! I bought a phone and switched to their service, the phone only sometimes worked at my house and no at all at my work.

Was told by customer service that I was sold the wrong phone. I toughed it out till I could get an upgrade. Told them I needed the phone that works in the rural areas. Was sold another phone, left there and it wouldn't even work in town. Waited till I got home and thought it would work there......NOPE! Called customer service again and was told I was sold the wrong phone AGAIN!!!

Due to health condition I only go to town on weekends but Sat. I ended up in the ER. Went in yesterday to return the phone and was told that it was past the 7 day return (it was 9 days). She called the manager.....they didn't care!! They looked at my call log and saw that I had used the phone for 32 mins.......32 mins in 9 days!!!!! and said they would have returned it if it was under 30 mins. I should have never been sold either one of these phones because Customer Service told me they have access to a map that would have told them which phone I needed for the area I live and work in, but no one did this either time. All of this could have been avoided if they would have just offered for me to exchange it for the one that would work. But all she kept doing was underlining the 7 day return, if she had done her job in the first place I wouldn't have had to return it!! Since that did not happen I will post my story on ever sight I can find! Went to a different provider and Metro PCS has both phones locked so you can't transfer service to these phones!!! Now I'm out the cost of 3 phones!!!

Service....HORRIBLE, customer service......EVEN WORSE!! #MetroPCS

Update: Was contacted by a Marilyn said she would be happy to look into this for me. When she got back with me she said her and her team have decided that since it was past the 7 days they could not refund my money......DUH!!! The fact that it had been 9 days was in the original post!!!!

I explained that if they had done their job I wouldn't have needed to return it and the fact that I was in the hospital is why it took 9 days. Guess I should have yanked out the IV to get it back to them IN 7 DAYS!!!!

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Horrified customer - 22 d 7 h ago

0

Dear MetroPCS, I am writing to complain about service at your 523 Fulton Street, Brooklyn location. It is a corporate customer center with a large staff and many, many customer service stations, yet despite this customers were forced to sit in a waiting area and wait and wait and wait while the majority of the staff sat in the back office. We could hear them laughing and talking. The staff on the floor took FOREVER to accomplish whatever it was they were doing. They also allowed walk-ins to be serviced ahead of those of us who had been dumb enough to do as the security officer asked and register our name in the automated qeue. The Metro workers did not respect the automated qeue and just took whomever they felt like. It was incredible! There was an elderly woman who had been sitting there for 30 minutes at least, she said, while person after person went ahead of her and no one called her name. Really, I've been a METROPCS customer for a very long time and have never experienced anything like the negligence. aparthy, disrespect and simple lack of any spirit of service at the 523 Fulton Street location. The workers looked at each other and laughed when customers complained or snapped at the customers. The atmosphere of the place was hostile, disrespectful and I saw one customer near to violence at his treatment.

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Katherine Kermain - 26 d 51 m ago

0

Trying To Speak With A Live Person Regarding A Public Relations Problem.....No-One Available To Assist Me. I Guess Metro PCS Would Rather Have Complaints Lodged With The Better Business Bureau & Bad Press From News Outlets !!! If I Don't Get A Response Then So Be It !!!

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Anonymous - 28 d ago

Mr president my name is NGAAJE SAMUEL SUNGE presently I live in TAMPA FLORIDA. My notation is concerning metropcs product. I have been using this product for a long is still top on my list. Recently I bought some phones that I sent ty friends and family memebers in Cameroon. All felt in love, so through me and well arrange business I want to take mighty METROPCS company to cameroon. contact and see how this can be taken to the next level. email (hidden), (hidden). thanks samuel

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Anonymous - 28 d 9 h ago

I am going to write a letter to the president informing him of one of your store representative about a scene that is going on. They are located on spirit lake road in winter haven Florida. They have a computer code they received from a known source who is a hacker and the attach this code to your system and the phones they sell to steal funds from credit card holders. Joy and Jeff are there names. If you don't stop them there are going to get your company in a lot of trouble.

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