Information, reviews and public commentary for US companies

 

MetroPCS Communications, Inc.

Rating
0.611111
Web
www.metropcs.com
Address
2250 Lakeside Blvd.
Richardson, TX
75082
Phone
(214) 570-5800
Fax
(214) 570-5859
Twitter IDs
@MetroPCS
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Mike - 7 d 11 h ago

...Metro PCS CORPORATE.... guys are a joke of all the phone companies. You guys steal people's money and lie to them and give them horrible crappy service that doesn't even work most of the time or your phone's are tapped , just crappy phones that stop working after a month or 2 . I will be seriously considering not only switching to a different carrier but also into a lawsuit as well for your false advertising and stealing . Hope to hear back soon to discuss this further.

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Deina montalvo - 4 d 9 h ago

Im willing to start a class action law suit against tbem as well they are just horrible they apologize for nothing and still get the same crappy service and cant even use my phone at all

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Highly Annoyed - 11 h ago

0

Hello Mike, Deina Montalvo and anyone else who have been deceived by Metro Pcs, I will join you in a lawsuit against this company. Please reach out to me. Thanks

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Mad.trini - 1 d ago

3

Metropcs I have worked with you guys really hard to get my csats and keep your customers and now you don't want to pay my bonus. I will be taking legal action if that is what it takes to get the money that I worked for. This is ridiculous.

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Susan plato - 1 d 18 h ago

1

I have been on hold for 2 hours waiting for someone to assist me. I am along time customer and I am appalled by the customer service I have recieved. I am ready to switch carriers. It this is what you call customer service it is terrible. Your people refuse to connect me to a supervisor.

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Tony - 17 d ago

5

Me and my husband have metro pcs and the service and my iPhone se works beautifully the reception is great the corporate store across the street the representatives are very nice and understanding of our needs would never leave metro pcs for anyone everyone keep up the good work

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Anonymous - 4 d 9 h ago

They have horrible service

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Deina Montalvo - 4 d 9 h ago

0

Metro pcs is the worst company ive dealt with for tbe past year ive had several issues with bad network drop calls not being able to send text messages or even download a picture message and then i have 3 lines with them and they want to get mad cause i request credit towards my account cause im nit getting the services im paying for and so now that my phone is suspended and i was supposed to get compensated for the issue ive been happy for the longest now tbey wanna restrict my acct of any future credits well we will see if i dont start a class action law suit dor all tbe bs ass service ive been recieving nd then tbe customeer service reps wanna write negative comments about me like really you guys are just disrespectful and unprofessional and fake anyhow never again n im going else where you just lost 3 lines from me

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Anonymous - 10 d ago

0

Corporate you have obsessed HACKING stalking employees obsessed on my shopping habits.. They foolishly thinking i purchased items on today. More than likely shopping on the company dime. I will send you list. Track and terminate from employment. Hacking is against the law.

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Anonymous - 9 d 17 h ago

0

MetroPCS corporate people are cheating customers and their dealers so what are you expecting from the sales rep.

Top to bottom corruption going on but they have no guts to come and say come to our office we will sort it out.

Talking about metroPCS is like singing a song in front of a deaf person.

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Nicole - 5 d 26 m ago

0

Everytime i get a phone two are three days later something is wrong with it ive been trying to ask for my phone list it was one person by the name of Terrance that work at metro in waco tx i asked him for my phone records he tells me had to go to corporate office to get that information been have people play on my phones i notice that my phone will hing up by it self also if iam pushing something else its not doing a spell check its basically going to were it wont to go i have a strong feeling that my phone is bug

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CJ - 5 d 15 h ago

0

I would love to talk to someone in the corporate office, or a district manager, someone located in Louisville KY. This has been a nightmare. I bought my phone and started business with you on Dec. 5,2017 . It hasn't worked right since I got it. I went back to the store and there was a new employee. He wouldn't help me.

This has gone on and on, It won't stay online at home, I have to get on my network. It drops calls, everyone tells me when I'm talking that I am breaking up ALL THE TIME.

I SPENT THE DAY TODAY WITH TWO MEN AT THE FERN CREEK STORE, CALLED THEMSELVES, COACHES, JUST HELPERS FOR THE STORES. WENT THRU EVERYTHING TWICE ON MY PHONE AND COULDN'T FIX IT. THEY SAID I NEED A NEW PHONE...REEEEEALLY???

I went to three other stores looking for a corporate store, finally I'm told there isn't one in Louisville after I was told its in ST Matthews .

I got a call today asking me to rate the business I did with you all on the phone yesterday, very low rating and someone called me back and still nothing was done,

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linda (sansom) evert - 11 d 27 s ago

0

I'd like to talk to corporate...I bought a new phone, now mind you was one of the inexpensive ones cause I'm not wealthy...well it really wasn't working right so excuse me day 4 of having it I tried to return it n actually get a little bit more expensive phone n was told they couldn't do that!! Well I'm quite upset cause here I am still fighting with a phone that does not work correctly!! I'm very disappointed in metro right now n let me tell you I always tell friends that I don't understand why they'd pay such a high phone bill with other companies when my metro phone does all that theirs does!! Well I'll no longer try to talk friends into metro.

Thanks allot

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Druemia Hudgins - 6 d 20 h ago

That is the same thing that I am going through and this phone was replaced and still not working. I have been through all of the barely English speaking channels that I could to no avail. I have 6 kids so having a working phone is a must and I can't afford to lose money. My phone isn't a week old and doesn't work. They just stole from a single mother trying to make it. Was that $50 that serious to them?? Smdh

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Fuck metro - 7 d 11 h ago

0

Phone only works late at night until early in the morning when everybody wakes up as soon as everybody gets on it phone doesn't work anymore can't watch TV can't do nothing with it doesn't work in town Ukiah California can get no reception go out to the country though you can get reception stupid fucking phone tired of dealing with Metro and their stupid policies and not telling everybody the truth stealing money every month bad service they put the antennas on each end of town and in the middle of town you can't get service town is only a mile and a half long retarded ass service

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Ms. Patricia A. Johnson - 10 d 12 h ago

Dear Metro do I have a story for you because by the time that this is over I can guarantee that you will be probably as pasted off as I am or more ok I have been a Metro.Pcs customer for years I've always loved the phones and services but have had unexplained problems my phone's over the years from them being stolen from me only to have them replaced with new phones to weird stuff happening over the lines I would state all in this has been about fifteen years now ok I switched over to Boost Mobile thinking that the problem would go away but it followed me to that company as well only for me to learn a new word called bootleggers and had no idea of what that word meant until now so I wanted to know whether the company is familiar with an app called TAPATALK that allows others the privilege of stealing and using someone else's phone number and email address and phone lines for free presenting a huge problem for me and to have been stalked like these thieves have stalked both me and my line for years is unbelievable and another problem was also that I wrote a book about my imagination one day on thoughts of my past as anyone daydreamhorht do only to find out that my book had been stolen off of my phone lines and couldn't understand how that had happened at all seeing that these are supposed to be private personal lines in conjunction with the companies of choice right and the manner that I found this out was that people on our local bus was talking about it and recognized the words that were said talk about humiliation anger and disappointment not knowing who had done such a thing and why so I come to you as a loyal customer for years that have paid my bill for years that have went through and paid for many phones in bewilderment all because of an app called TAPATALK illegally put on my phone's and look forward to your feedback as soon as possible because legal charges are on the venue thank you for your time

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Stacey Parker - 11 d 20 h ago

0

Day 1:Metro PCS REFUSED to replace my phone after they determined it was a factory default. Their rep John #** copped an attitude with me after refusing to speak to his manager. I was only with them a month and a half and barely was able to use the phone unless I had WiFi. The story is much longer but a summary was all that was necessary. DO NOT GET SERVICE WITH THIS COMPANY!

So after I had a horrible day dealing with the scripted call center employees. DAY 2: Dominique from Facebook contacted me after responding to my post saying: " I deserve to have a working phone." Makes you look good on social media, right? She called me and got me upset AGAIN telling me EXACTLY what the company told me the day before. Best part? She had the audacity to tell me that I was eligible for some kind of prize. I could buy a phone and get some kind of discount. ARE YOU KIDDING ME!!!! Not only are you refusing to give me my money back for a service I am unable to use but you have the GALL to ask me to spend more money? Have you lost your mind? Yesterday I did not curse but today was my tipping point and I had a few choice words for her and Metro PCS. Let me be VERY CLEAR! DO NOT REPEAT DO NOT DO BUSINESS WITH THIS COMPANY!!!!! You will surely be disappointed if anything goes wrong. RUN AWAY QUICKLY!!!!

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Josh Palacio - 12 d 49 m ago

0

Hi my name is Josh. I have been a customer for over a year. I have paid my bill on time. I am pissed off cause of the fact that you cant replace my phone charger for my ZTE Max Pro. I was told by management that they would replace my charger if I have any issues with my charger. The retail store would tell that they would have to sell me a charger and not exchange it. All I need is a damn charger for my phone. How am I supposed to use my phone if my damn phone is dead! Now I'm seriously thinking about going back to my old carrier cause stores want to make excuses about their policies. The only way that you will be able to keep a customer is that you take into consideration and help the customer in need. Retailer say they understand that but my personal opinion is they DO NOT UNDERSTAND MY SITUATION!!!! IM ONE VERY ANGRY CUSTOMER!!!! This is BULLSHIT!!!!! I'm not asking for money back all I'm asking is just a charger for my phone. HOW HARD CAN THIS DAMN SHIT BE! Do me a favor give me the proper customer service I deserve!!! Customer is always right. Did retail for 12 years!!! Don't tell me bullshit you can't you just don't want to.

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RJ Marshall, Minneapolis, USA - 12 d 9 h ago

0

While MetroPCS is now, technically, a part of T-Mobile, it was a reverse merger that allowed T-Mobile to use MetroPCS as an "authorized" re-seller of its product. Firstly, and foremost, MetroPCS remains--as it did before merger--as a re-seller of T-Mobile service, minus the support.

The business model is "discounted/low-cost" service, minus overhead and support. Sales points are generally franchised kiosks or stores. With a business plan aggressively pursuing Latinos, these franchised kiosks or stores are often located in or adjacent to bodegas located throughout the United States, as far north as Minnesota, as far east as Florida, and west as California.

As a subsidiary of T-Mobile, MetroPCS purchases T-Mobile Service (which once had a reputation for the best customer service and technical support among the major carriers) and re-sells it for a lower rate.

Here, we--my family included as I joined my parents choice for a MetroPCS Family Plan--fell for a "penny-wise and dollar foolish" mistake. [Figures are Examples.] MetroPCS can "buy" their parent company T-Mobile's service, costing $100, for a discounted $75 and resell it for $85. But, that "savings" is the profit margin for MetroPCS and for T-Mobile. It comes at not providing the same customer service and technical support that T-Mobile once provided and which once made T-Mobile a great company.( I remain awed in remembering the service I once received as a T-Mobile customer.)

MetroPCS's Discount Prices entices customers to sign up, unaware that the subsidiary provides the lowest grade of customer service or technical support available from T-Mobile.

MetroPCS is NOT a mobile carrier provider. They are a re-seller of T-Mobile that was absorbed into T-Mobile in a rather unusual business arrangement (reverse merger.) MetroPCS should be avoided at all costs. T-Mobile needs to re-evaluate their soul.

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Anonymous - 13 d 23 m ago

If metro screws up next 5 min in this crappy ass phone With the service I'm go get postal.yoy yo

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Anonymous - 13 d 8 h ago

0

You have hacker employees turning off customers PAID internet. Tell them to stop before FBI get involved in this matter.

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Ben - 13 d 19 h ago

I've been with for atleast 6 or 7 yrs.and got others to switch. over to metro pcs/now all of a sudden i have to go through hell to get my phone. back to english version #what going on with metro pcs.

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Anonymous - 14 d ago

Bought new phone and got WiFi box got home WiFi worked couple hours and called the office in Van Buren Arkansas they said oh well I have a eat the loss should not have to pay for something that doesn't work it's crap

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willam plotkin sapotemamey2yahoo.com - 14 d 18 h ago

I bought a new phone based on the salesperson because my phone was no good.

Went home and got my phone working . Tried to return phone and was told that i

could not return it.

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9122220476 - 15 d 34 m ago

0

I really need to talk to someone as soon as possible about my customer service care and one of your general managers. My name is Tykishia Scott Cummings and I can be reached at (hidden). Can someone please return my call and help me get a solution about my problem, thank you in advance.

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