Not happy with metro/t Mobil...
I was charged wrong at metro store in Winston Salem NC.
Since speaking with metro /t Mobil...611 C's.rep then supervisors back and fourth since calling April 3 .TO NO SOLUTION ON METRO ,TMOBILS ..SIDE
AND GIVING DIFFERENT ANSWER BACK AND FOURTH .STILL TOLD MY AMEX REFUND CHECKS IN THE MAIL .OR ON WAY..
.. SINCE APRIL 3 RD!!!!! STILL NOT HERE!!!!! IM READY TO LEAVE METRO AFTER BEING WITH THEM FOR OVER TEN YEARS SINCE LIVED IN FLA!?!! IM WAITING FOR MY CHECK.STILL MY REFUND!?!! SeND SOMEONE TO CALL ME COMPERISE.GIVE ME SOMETHING FOR ALL PUT ME THRU....SUZANNE FRENCE
I just spent the past two days trying to get my phone to work. I keep getting an error message that says Cellular Network not available. I am not able to make phone calls. Yesterday they told me they would do a refresh/reset that would take 30 minutes and my phone would be working fine again. Today my phone did not work at all. I called back and spoke with another person who took me through numerous steps to change settings on my phone. I have had this phone on Metro PCS network for YEARS! When she was done with changing the settings, she told me to turn off for 5 minutes and restart. She promised me that this would fix the problem and that my phone would work 10 times better. WRONG!!!!!!!!!!!!!!!!!!!!!!!!!!! MY PHONE IS STILL NOT WORKING!!!!!!!!!!!!!!!! WHY ARE THEY MESSING AROUND WITH MY PHONE CONNECTION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HORRIBLE SERVICE AND I PAY MY BILLS ON TIME!!!!!!!!!!!!!!!!!!!!!
FIRST: I couldn't pay my bill through the app or online because they were having problems so I had to go in and pay extra for paying at a store....
SECOND: I used hotspot ran out so I paid $5 for 2gb when it ran out my phone was off saying I had a delinquent account and owe $5. I had no service at all even though I was paid in full as of about 2 weeks ago.
THIRD: You can't get anyone on the phone no matter what you do. There's no option to speak to a person.
Phone port SIM card scam. My phone was disconnected overnight without my permission. I did have a security password set on the account. Someone accessed my account information and ported the number to T-mobile account. within 2 - 3 hrs my gmail password was reset as well as yahoo and bank accounts. All passwords changed. Fraud on my credit card and they accessed my savings as well. A nightmare, identity theft. After reading some of the employees comments themselves verifying what goes on in these offices, It is very true. We get what we pay for. Metro pcs does not care about their employees fraudulent activities. I have been to 5 - 6 offices of metro pcs since this occured over a month ago. All they can tell you is go to corporate. They will tell you they are sorry and you need to contact the police. No one is secure. People need to look up SMS security online. All of the carriers all susceptible. Some more than others. If they want your personal information, they can get it. SIM card fraud. The latest way to rob you, your phone number and the sim card information that only certain people can access. They do not need your phone to do it either. The government is aware, they cannot stop it either. lookup bitcoin sms theft online. we are sitting ducks. No one is secure.
Very sad went in to replace a lost phone. Used my upgrade, paid $210.00 and they put the wrong number on the new phone, taking service from my other number, and then now after a whole day and over 8 hours on the phone and being in the store i have 2 phones that dont work and 2 phone numbers not attached to anything as they locked my accounts from all the attemps to fix it. Wont give me a refund, wont replace this brand new phone, and cant fix my other phone that was completely fine and wont replace that one either. Noone has helped me i have called and spoke with over 6 supervisors, been in to the store spoke with 2 managers. Nothing. If anyone knows of any ways to help, i think im getting a lawyer now.
Mary R, I'm hope I can get some answers if anyone out knows how I can contact main headquarters, I've been a customer for a yr and a half my bill is only $35. But I've been paying $41. Each month went and spoke to metro pcs n Round Rock,Tx only to hear I'm only getting credit for $15. I've pd $102. Over the time I've been with this company help if someone knows how I can get refund
I am very disappointed. Went in to get a new phone, being a 2 yr customer doesn't seem to matter to this company, only the new customers. If I leave them and then maybe come back later I can get a free to inexpensive phone or if I add a line, I can one just a little more, but still cheaper. But as a loyal customer, screw me and pay the whole amount, how ridiculous is that!! O.k. Metro....good bye!! Good luck!!
Neither does being 5 year customer, my phone upgrade would have cost me $150 but if I ported in a number from another carrier, I could have it for free. WTF kind of garbage is that? When I complained about it to the associate I was told, well we have lots of customers so it does not matter if i go to another carrier. OMG - never in a million years would i ever tell a customer they did not matter, i'd be fired. So after schooling this child on what customer service means i left the store with total disgust. Very disappointed. I'll wait it out, until the phone I want ends up for free with another carrrier if I switch, and it will, its just a matter of time..
JUST ALSO WANT TO SAY ABOUT THIS HORRIFIC SITUATION IN FREDERICKSBURG VA ONE EMPLOYEE IS ALLOWED TO BRING HER 2 CHILDREN TO WORK FOR HER ENTIRE SHIFT AND IS SISTER TO THE DM HOW IS THIS PROFESSIONAL DECORUM IN A WORKPLACE
I AM WRITING BECAUSE SOMEONE NEEDS TO COME FROM CORP AND INVESTIGATE THE FREDERICKSBURG STORES THEY ARE ALL HORRIFIC - THE STAFF THE DM AND THE ONES IN CHARGE OF THIS AREA ARE NOT DOING THEIR JOB NO PROFESSIONALISM AT ALL WHEN DOES IT STOP PLS HELP
I have had MetroPCS is November 2017 until now I had not needed a new phone I currently need a new phone and I am realizing what a horrible company this is there's something so underhanded going on with the phones and the upgrade policy for existing customers you want to know if that policy is that policy is if you're an existing customer screw you screw you screw you screw you screw you existing customer because we're going to have to call a call center where you talk to five people from Guadalajara that just came out of the cave and don't know what they're talking about before we transfer you to a customer rewards program that can't do squat for you if you want a new phone existing customer you're going to pay for the nose because that's our upgrade it's an upgrade to us out of your pocket screw you screw you screw you existing customer but if you're not an existing customer and you have no pay history you can port in and get that same phone for next to nothing makes a lot of sense doesn't it I'm on a fixed income I'm on Social Security Disability that's why I'm with a budget carrier hey guess what MetroPCS budget people with budget carriers are usually on a budget you morons so how to complete exhaustion because these bastards wore me down I went into the store yesterday in applied for financing on a phone I can't afford because I need a phone the Imp employee wouldn't explain the finance terms to talk to me like I was ignorant I mean I have a right to know what I'm financing I left the store upset when I came back she was talking to her boyfriend I asked her could she help me she waved her hand I said I'm working with customers so I begin to video it she called the police on me this company sucks I swear to God if I have to wait on the Lifeline phone I'll get another phone service upgrade policy you know what you guys can upgrade you can upgrade my ass
i have had no problem with service but the people that have been hired here in the va area needs to have complete training on customer service also the way that the people in charge are treating the employees some one is going to end of in court if these people are not trained properly = pls someone investigate the fredericksburg va area it is truly a disaster
Had an Amazing conversation with one of your Reps.a short while ago.first i thought i had some Child on line when asking for help on Bill pay online.Extremely disappointed with person on the phone representing TMobile.As per this conversation you have lost a very good Customer.
Please dont purchase phone from metro pcs.especially the office on dillard in wintergarden. they are crooked dont know what they are doing there phones are refurbish and the so call manager name ed should be fired.i bought a phone there took it back in 2 days they refuse to take it back ed told me to keep the phone until the monday.he hid from me.karma will get u.scam artist.
I went to swap my phone numbers to my new phone and the sales associate told me to take it back to the store I purchased it from because she couldn't do unless it was purchased from her store. I asked for the manager and she replied she was the manager. I asked for her card. I asked for he id# She refused to give it to me. She say why do I need it. Are you the police. She finally gave me her card and it said she was a Sales Associate and not the manager. I ask why would you lie. She replied.. " I can't tell you my managers name. I replied. I will contact corporate and get the info I needed. I have been a customer for years but if this is Metro PCS is going to treat their customers, I am going to find a new service provider who cares about their customers.
Good Luck on reaching someone other then the Customer Service Line over seas. No on from the Corporate office will ever call you, they transfer call all over, never someone in Richardson Texas where their Corporate office are. They are a bunch freaking hid behind the walls and reaping in the money made off of paying counties overseas pennies on the dollar and lining their pockets. American Greed at it's finest. I think someone needs to knock on their doors and give their customers some answers.
I've been charged twice for my monthly bill (May). Spoke with a person in the Philippines who didn't understand English very well. Right there there lies problem #1. I've been trying for the last 6 months to make on line payments, always have to deal with the customer service area. Since their web site is F'D up won't take my debit card, something with my name. When reaching the Customer Service Area the last couple months was told they would wave the fees, Since the great Web Site offered by Metro PCS is a piece shit. I mad my payment on May 3rd at 7:30 am after talking to a Supervisor names Kelly (wow that's a good Irish name for a making it like were calling some place in the United States). Kelly (AKA) charged me $63.00 dollars then sent my confirmation number., But what happened next I hit the roof, My phone was turned off on Saturday AM, due to non-payment. Fuming as I was, I was told to go to a Metro PCS store. I did that the store employee took my information called the customer service area, yet again. They took down my Confirmation number and would get back to me. Guess what happened Sunday afternoon. My phone was again disconnected due to non-payment. I was told I still needed to pay my balance of $57.00 dollars so I did that and low and behold my confirmation from Friday's payment disappeared from my message. I have both payment showing on my debit card statement, one for $63.00 and one for $57.00 for a total of $120.00 dollars for my monthly payments. When My phone bill is usually $60.00 per month. This whole talking to customer service over seas is getting old when they can't understand and not doing their job correctly. I guess when you are paying them pennies on the dollars what would we expect. So, somewhere out in MetroPCS land someone needs to call me or send me an email. I'm done speaking to people who don't understand and can't get a hold of anyone in the Corporate Office to get this fixed. If I don't hear from somebody with in the next couple of days, I think Verizon or TMobile is looking pretty darn good along with 8 other families members who have had issues with Metro PCS. Social Media is another place to put out what the problems are at Metro PCs .
I am displeased with your service...needed up grade phone, brought new one, wasn't working returned the following day purchased, now have to wait 3 days to receive new one, no good for my personal business.. .sincerely soon to get another carrier ...mayra guzman
To cooperate, I've been a loyal customer 4 years. I'm just going to get straight to the point I'm paying the $60 plan the Unlimited high speed with 15 gigabytes of hotspot. I'm not getting either service from your network Towers. This been going 4 month one more. I've talked to over 9 of your customer service Representatives and still get the same results nothing. I appreciate the adjustments you didn't my bill but what is good it what good is that if I still can't use the internet all my mobile hotspot it's like it's another slap in the face. I'm thinking about changing to boost but I hear they have dropped calls that's why I'm with you guys but what the hell I'd rather have a drop call did not use my network or my hotspot at all I would hate to think that you guys are stealing data but I will be investigating this b*******. Please don't have a nice day good by Metro PCS
Well your company is not going to like my review sirs. I am 75 yeard old lady and happen to have one of your phones. Mi number is (hidden). I have for the past 3 years I believe.. I stopped yesterday may 4 @ your store locates in 5585 Broadway, NY 10463. The phone they sold me is defective, not working properly. I HAVE SPENT ALL DAY CALLING THE NUMBER IN THE CARD: (hidden) and not once have they answered. I am a senior citizen and bought a new phone BUT IS IS NOT WORKING PROPERLY.!!! How can a company operate laike that?? Not one person is accountable, you just want your money and'that's it. I used to have a T-mobile but my children surprised me with this one last year. There is No help, no consideration no respect. I have dialed tha tnumber more tha 12 times. I will complaint to the public services commission in the city of new york if someone does not contact me soon. thank you.
Dear sir/mam ..I just had the worse I say the Worse experience at one of the stores in Modesto on Parkway next to Wal-Mart. Came In last week to update my auto pay which took ten minutes. The female never set it thru, came in today and Alexander could not help only the manager can, then Justin called me up and said he couldn't and wait for Moises then got done and walked away. Then Justin called me back up to do the and work on it, then played and it's all fucked up now.
Have to come back in three days to fix it all.
Metro charges you but doesn't reimburse you for your time. Another company that doesn't give a fuck dam about the customer...
That's common now since T-Mobile took over they have really f***ed up the accounting system and do not care. It's just about money money money.
Metro by t Mobil sucks,policy is a way to Rupp of there customers.very unsatisfied with there store and employees
I working for Metro by T-mobile is FUCKING JOKE I work here in Washington. And the owner of the store I work at is a verbally and mentally abusive fucking asshole. This is by far THEE WORST company I have ever worked for and I used to love coming to work. There is so much shady shit going on in this company these people are money hungry lying thieving scumbags who sleep with employees and punish people who are just trying to make an honest living the next few days are about to bring a serious shit storm for this owner.
Customer care is a joke,