Information, reviews and public commentary for US companies

 

MetroPCS Communications, Inc.

Rating
1
Web
www.metropcs.com
Address
2250 Lakeside Blvd.
Richardson, TX
75082
Phone
(214) 570-5800
Fax
(214) 570-5859
Twitter IDs
@MetroPCS
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Sharon Griffin - 4 d 24 h ago

0

MetroPCS has debited my bank account for multiple payments. I called on yesterday asking that my money be released back into my account, and I was told I had to wait 24 hours. I've waited 24 hours and my money has still not been returned to my account. How does MetroPCS intend to compensate me for taking my money without being authorized to take it? The payments were taken out of my account on two separate occasions, one at 10:10 in the morning and the other one at 1:20 in the afternoon. The 1:20 in the afternoon payment was not authorized to be taken out of my account.

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Billy - 18 h 43 m ago

0

Same here. If they don't compensate for my late fees now....my uncle is talking about a class action lawsuit. It screwed up everything. AND UNLESS YOU CAUGHT IT...THEY DIDNT LET ANYONE KNOW EITHER!

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Jennae M Baker - 20 h 19 m ago

0

I've been a customer for 3 years,just went & spent $100 to replace my phone that's screen shattered on 10/6/17,a few days later my home button on new phone wouldn't work so I took it back to the store( in the rain with 4&6 yr.old kids) lady said she's not able to exchange phone out because she doesn't have"the code" for the computer yo access that transaction & I'd have to come back next day. I go back next day & they tell me it's going to take 4 days to get another phone but I'm going to have to drive much further to pick it up but mean time I'm stuck with no phone or one that doesnt turn off or on & home button doesn't work but they're going to give me $5 credit on my account for not having a phone to use most of the months! How nice,I have 2 little kids,I'm a single parent on social security & this is what I get for being a loyal customer? Thanks a lot Metro. Pcs! When I get the other phone hopefully it works & after the3 months you require to unlock my phone to go to a different service,that's what I will be doing.

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Melony t - 1 d ago

0

I will never come back to MetroPCS and I will never recommend this phone company! They double charge your account and ask for months that aren't even here yet. Ex. I know my bill is $40 a month, but my invoice will say $120 due immediately! WTH? You can never get an English speaking rep that doesn't talk too damn fast. It's a ridiculous company and they treat their customers poorly.

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Anonymous - 7 d ago

Someone who has the power to say yay or nay:

I am So Very unhappy with my new phone.

I Really would like to speak with someone about the entire situation as soon as possible.

Thanks Very much.

Very Truly Yours,

Ron Berue

(hidden)

PS: IThere is a 1 hour time difference between TX & PA..

Its almost 7AM here.

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Joyce Barronton - 11 d 14 h ago

Ok I'm upset with this service because my son bought a phone 2 weeks ago and it caught on fire! It melted everything he was lucky it waent in his pocket and was sitting on a table when it happened! We drove 40 minutes to take it to a corporate store only for them to say they wouldn't do anything becase he didn't have the back! It melted!!! So he lost a bunch of money and went without a phone and also had just paid for a month of revice which was wasted because he couldn't use the service. I think it's a bunch of bull that they wouldn't do anything about this!!! He could have caught on fire with the phone if it would have been in his pocket!!! I think they should be refunding his money or something! Please contact me about this matter (hidden)

Flagged for review. 
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wayne - 10 d 11 h ago

I look on this as that particular phone knowing this issue at the factory if they were aware of it should have never been sent out to general public in the first place.second place they should have placed a recall to every customer and recalled and replaced the phone with a resonable replacement one .totally free.i would call the main company headquarters and talk to or email the president of the company why because this is an extremely emergency situation.if you dont get a response contact a highly recommended attorney and go with the attorneys advice.neglence is one aspect if they didnt know and two would be what your near when it catches fire.it could have cost him his life.so be the joan baez and get justice.

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wayne - 10 d 8 h ago

another suggestion is take a survey poll of people who have purchased this phone recently and in the past few months.and that way you have a stand against metro on defective equipment that could cost people their very own lives.i dont think the president of the company would be pleased very much, i know if i was president of the company i would want to know everything thats going on especially this situation and solve the issue. and by doing this you could save several lives.like i said be the joan baez and get justice.

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wayne - 10 d 7 h ago

heres food for thought think about this one say he was working in a propane factory with over a thousand plus employees we can guess what the outcome would be dont we.thats why be the joan baez.

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Penny Lee - 17 d 14 h ago

5

Reco at monument rd is an amazing employee, excellent customer service, so knowledgeable, caring for people in Jacksonville florida, i think that is so good rare to find such service just thought u might like to know. thank you ,top notch i would give him a 10 out of 10 A 10 , Again thank you.

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Pete - 10 d 12 h ago

0

Nothing but lies.

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Anonymous - 11 d 18 h ago

Metro Pcs is a cappy phone service....I have never been late on a bill and every month I had problems with them I would advise no one to get service with MetroPCS that's how bad y'all are MetroPCS is a piece of crap

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Mike - 12 d 18 h ago

Metro sucks

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Tinny cipolla - 13 d 15 h ago

0

. Switched. C o mpanies. Chatged for phone. Not hsppy. Even sold a defective phone i only had less than 1 month. Bought i. Round lake. Il.

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District Manager - 15 d 13 h ago

2

I seriously think you need to add High school Diploma is a must before being hired. I cant believe the employee i had to deal with today INCOMPETENT.

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Carissa Nethercutt - 18 d 10 h ago

I am needing to get 100% of my account i had a high security password placed on my account and the rep got it wrong i do not have any corporate store near me however where i work i do have a fax machine and can fax my information to gain access to my account....

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Anonymous - 21 d 35 m ago

2

I've been with this company 2 months. During these two months," I've had data issues." If you have unlimited music, then that should not affect your data, but my first month it did. When streaming videos," if not using any other services, you get 45 hours under the current plan. My cycle date was just 24th and I streamed 2 videos at 720/480/60 on YouTube, but it ate up 4 GBs. When calling customer care, I was told to upgrade my service. I asked why? I was not given a reason. When speaking to the supervisor, " all he could say, was what do you want me to do? How about your job. How can a service, who bottle necks off of TMobile be so incompetent. Monitor your data.

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Jcme311 - 18 d 16 h ago

0

I have been with this company for 7 months and had 2 phones. The first phone was bad from the beginning (kept freezing and restarting itself all the time) and they refused to fix the issue. So after 5 months of being with them i had enough and spent $180 on a new phone with hopes that it was just that it was a cheap phone. My new (current phone) keeps dropping the network and has severe issues with data. After speaking to so many customer service reps i am so worn out. Its like a full time job just dealing with them. Arrrrrrgggggg.......

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Anonymous - 20 d 11 h ago

It would be lovely if metro pcs offered down payments on phones.

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Anonymous - 20 d 11 h ago

It would be lovely if metro pcs offered down payments on phones.

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Barb Johnson - 25 d 13 h ago

0

Have to stand by window to talk on phone most of the time. Most of afternoon and eveving, no network connection or buffering. Put in half a dozen tickets and spent hours on phone for them to tell me there is no problem. Even bought another phone because they said that is the problem. Same problem that day with new phone. Then they say it is the building. Had no problem with AT&T. Then they say I have to wait until Oct to unlock my phone. This company is a class action lawsuit waiting to happen.

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Billy Dunn - 27 d ago

5

I've been with metro for over 6 years and I've never experienced any problems with customer service or the store I personally go to. Anny problem I've had has always been fixed and if it's taken awhile metro has always given me a credit on my phones accounts toward my phone bill. I stay in Ypsilanti, Michigan and I'm actually overall pleased with my service. For those of you who feel you have been frauded I guess I'm luckier then you because I haven't been treated the way you claim to have been treated

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Shanica - 27 d 13 h ago

3

I have never been so disappointed in service before until now they have the most unprofessional customer service Representative via phone and retail store. Very disappointed in service as well as phones have not even been with them 90 days in second phone that is still sucks and doesn't work properly... Ridiculous in every aspect..Don't waste your money ..better off just tearing it up and throwing it in the trash.

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Good luck with everything you do Cortes you have well deserved it and I pray you do a lot more stores and thank you - 29 d 10 h ago

5

What can I say they are the best cell phone provider ever and I mean ever I've been with him for 2 years and they have always then the best that they can be and I will never go to another cell service ever your technicians are excellent in the gentleman that owns three stores Cortes s w a n k s is one that really gives you the best you'll ever

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You are not going to find a better cell phone provider then MetroPCS - 29 d 10 h ago

5

You will never ever find a better phone service cell phone like MetroPCS I had been with them for almost 2 years not one time have I ever been dropped or have I ever had a problem with any any of their customer service people I have never been with a cell phone company that is so caring and one of the gentleman that owns three of your stores his name Cortes s w a n k s and he has done the best I have ever seen and I hope this man the very very best of anybody that deserves what he has done for MetroPCS thank God you have people like him Tom my email TJ Hess 1945 at gmail

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