What don't make any sense is that thay have aliens working for them as customer service customer service for fuck your count up and won't give a FUCK about your account and then they want you to pay the difference after thay fuck it up so if I was any of y'all people DON'T CALL CUSTOMER SERVICE FOR ANY REASON BECAUSE OF THE ALIENS THEY DON'T GIVE A FUCK ABOUT U NOR UR ACCOUNT BECAUSE THAY DON'T UNDERSTAND US A AMERICANS LANGUAGE THEY CAN ONLY UNDERSTAND ALIEN LANGUAGE ONLY
I purchased a Motorola 6e phone on May 2. Ever since the purchase, the phone never plays a ringtone. It vibrates sometimes but I cannot hear a ringtone. I have brought the phone back every week, and they tell me the phone is on the right icons. They push the icons, call the phone and it rings once and never again. I'm in the middle of a move. Once I get resettled in my new home, I'll be shopping for a new phone.
I was just in metro to pay my bill the young girl there was rude as hell i told here i just go to othere store she makeing paying bill to complcated started to leave she starts yelling bye dont come back in store i said fuck this getting on my nervs as i was walking out got in truck told manager what had happen i left come back walked up to manager she took money for payment i said see how easey that it u need to teach her that then they both started arguing with me n she told me not to cpme back in store i ben with metro for while never had to deal with two smart ass people lile think u should fire or demot them both i have 5 phones with yall n can drop yall like a dirty hat
The ofices os on decatur alabama hwy 31
What makes no sense is how yall treat customers period but more customers who been with yall for a long time. these fees are ridiculous. How can yall not see it was stupid to require text security when you have people with broken phones, stolen phones, etc and now can't switch phones unless we come in and pay a $15 fee. That is very crazy to me. Fix that shit and yall service has gotten worse throughout the years my phone hardly has service wtf am i paying for
I just upgraded my phone purchased a tablet a transferred my daughter service from boost to metro and I already was over charged 4 months ago when I first became a customer phone stopped working not a week of purchase for run around from store so I had to contact corporate and I told this sales rep my experience and it happened again and I am so utterly disgusted and I am going to contact corporate the BBB and I already filed a formal complaint I am also going to discuss this with my Attorney General here in Chicago because this has to stop
My Girlfriend Bought the Moto G stylus phone from the main branch in Taylor Michigan and they didn't set the phone up right and now she can't get into it. I can't get them to help her or even get the money back now she is out 260 dollars that's not right. Help
Company is shit completely they have been charging me for they have amazon charging me for the prime video that was registered and activated under the plan I had 2 lines for $90 including amazon prime video! One of the supervisors info is down below Candy 31046 South Africa location. They would not give me a credit back for the months they have had me paying for my own amazon prime. I will take this to small claims court and will win as I have all the proof I need and will be switching over to att next week on my day off
METRO PCS IS THE WORST PHONE COMPANY I COULD HAVE EVER DELT WITH THEY HAVE LIED TO ME AND WILL NOT HELP YOU IN ANY WAY I HAVE 6 LINES WITH THEM AND I HAVE NEVER BEEN TREATED SO HORRIBLY BY ANY ONE. I WOULD VERY STRONGLY THINK ABOUT A DIFFERENT PHONE COMPANY BEFORE CHOOSING METRO. AND IF YOU PURCHASE A PHONE WITH THEM THEY WILL LIE TO YOU FOR YOU TO GET IT THEN YOU ARE STUCK WITH CRAP THEY DO NOT HONNOR ANYTHING THEY SAY NOR CAN YOU TALK YO ANYONE THAT WILL HELP YOU
The service went to shit after the upgrade issue weeks ago, i live in Gardena ca and never had any issues or complaints until recently. Now i can not get service in my condo and have to go outside to make calls, the main issue started yesterday and i waisted ALL DAY dealing with customer support. Screw this company they suck now.....
Metro PC's is a very unreliable company I have 5 phone lines through them and I have had so many problems for the last 5 months and when you call customer service they aways give you the run around and the problem never gets resolved, I recommend that people don't go through metro PCS, because you will always have problems with their service,they are a very unreliable phone company that does not provide customers with the services they need they are ripping their customers off and getting away with it!,.
Glad I am not the only "SAP" that is getting polked by METRO.
Next time buy me dinner first...
I purchased a moto 5 a year and a half ago it was stolen and returned
I called to trouble shot it checked my info ect.. thought it was fine had some other electronics go missing with work and other data purchaseD A NEW PHONE WITH JUST MY NAME IN JUNE LAST YEAR HAD INSURANCE CALLED IN JULY OCT AND JAN about MY INFO BEING COMPROMISED!!!! MY PHONE WAS STOLEN IN DEC I was unable to contact anyone from Metro PCS until march because of Covid 19 not getting anyone to answer. I purchased a new phone this month after the rep refused to honor the contract (my insurance) apparently didn't matter nor giving me my original number or even setting up the phone!!! I am Livid!!! I have now had Two other phones including the one that is still active from this month.. I want my money back I will never come to this company again !!!
They sold a j2 for a 150.00 it's a old phone referbish phone can't contact no one the worse service ever I'm done I want my money back metro PC on 47 and Troost Kansas City Mo don't go there they are a ripoff
Why is it everytime I try to make a call or text does my service say connect to wifi
I have been a customer of metro pcs since they started over 20 years, i switched from boost and till this day I never hand a free offer of a phone. But meqn while there giving free phone to new costumer a d there paying the same thing I am a month. I find it unfair to us loyal costumers.
My phone was disconnected second of June 9-10 2020 because payment March 24 2020 charges my VISA CHARLES SCHWAB $65 dollars. I cancel AMERICAN EXPRESS because of double charges.I had copy payment was paid by my VISA CHARLES SCHWAB showed to Supervisor METRO PC San Bruno CA 94066. He totally lose his mind no knowledge check with billing department before disconnected my services. I paid June 10,2020 in order to reconnect my phone of Metro Pc Tummy Automatic System not function communicate with the human, even Supervisor Metro Pc Store San Bruno tax me to pay June, payment just make in the Metro Store apply to June 27 because March 24,2020 already paid with VISA CHARLES SCHWAB .Please response immediately response for this matter I will reported to Business BERAUE (hidden)
This is the most unbelievable unprofessional business. Metro PC's customer service associate let my scorned dramatic crocodile tears ex talk them into deactivating my phone. Even said "I could get fired for this.never even notified me
a company (metro PCS T-Mobile 4959 Springboro Pike in Dayton, Oh) store Representative Shawn provided fraudulent information basically false advertising ...: the crime or tort of publishing, broadcasting, or otherwise publicly distributing an advertisement that contains an untrue, misleading, or deceptive representation or statement which was made knowingly or recklessly and with the intent to promote the sale of property, goods, or services to the public
This company is a joke sorry but true
My phone been off mine day , can't get no one on the phone , this is problem , I received a text message but can't call or send text messages. Some need to contact me at (hidden), and I received my bill is due but I can't use my phone
I just had a really bad experience with metropcs customer support ... they're adding services to customers plan without concent . They did it to me and I brought it to their attention. I was overcharged for almost a yr without me noticing... they're response to this was that it was MY FAULT FOR NOT NOTICING IT ON MY BILL .So they refused to correct the issue... even the supervisor said that he CAN'T HELP ME that it was my fault ... I never added anything on my account THEY did it without concent and said to me that it's my fault for not catching it early.... So let me ask this question... If they do this to 1 million of its customers and the customers don't catch it right away SHOULD THEY GET TO SAY ITS THE CUSTOMERS FAULT AND THEY KEEP THE CUSTOMERS MONEY???? BECAUSE THATS WHAT IS HAPPENING
Its fucking disgusting that this service has treated customers this way. I see why this low level ghetto ass service had to partner with someone else , This service won't be around long. I can see it now. And I will make sure I do SOMETHING to hold you incompetent mfs accountable for a situation YOU fucked up.
I've been a loyal customer for many many years and I've never had a problem until now. I called customer service yesterday to get a credit on my Bill due to the outage that happened 2 days ago and they did not help me the supervisor was not caring of my reason for asking for the credit. I had car trouble that day and I had my kids with me and I needed to call someone to help me with my car that was not working. I couldn't even call the police or 911 for help due to outage I couldn't make calls or text or get help for over an hour. To me that's horrible service. I really expected better from Customer Service and the least they could have done if accomodate me a credit for the month due to inconvenience. I would really like to talk to an executive over operations.