I went into the Marshall, TX to pay my bill. Behind the counter told me how much it would be and I gave him for $20 bills. My bill was $62. He gives me back $2 in change. I told him thatI had given him $80 and he became rude and embarassed me in front of everyone in the store. He has no business being in customer service and basically stole $18 dollars from me. I asked for a manager and he informed me that he was the manager. If he steals $18 form everyone that comes in he makes quite a haul.at the end of the day.
The one in delaware ohio did the same charge me extra 45 on my bill but rhen it never showed on bill that i pd that ..lets just say she was fired cause she stole 178 feom the store ..
This company had made unauthorized withdraws from my bank account ..they have admited to there mistake but are not willing to make it right or refund the money ...i have talked to 7 different ppl and keep getting a run around ...now i have filed a complaint with BBB and talked to a laywer we will see where this goes ..said that they do thia and then treat there costumers like crap had on superviser in CS tell me she had better things to do with her time and hung up on me ...thats costumer service at its finest
Sick and tired of the Log in Crap they put you through with this company !!!...I live in a rural area with no cell coverage and every time I try to log on to my account with my home PC they send you a text message confirmation code or you cant get into your own account. Operators are useless morons that cant understand why I cant receive a text ?....
Smd: It's pretty shitty that when you go to contact MetroPCS and they a block on your phone number from being eligible to talk to customer service rep. so I try to call corporate who extensions that they have all go to voicemail. not one extension will go to a live person. pretty shitty company think I'm going to look elsewhere.
No credit cards accepted. I went into the El Campo Texas location to buy 2 new phones ready to spend $500. I was told they do not accept credit cards only cash or debit. I was told I could go to Walmart and buy a prepaid vanilla card and use that as a debit. I was told this decision was was a individual franchise owner not corporate decision. However it reflects badly on the Corporation. I've been with Metro PCS for 2 years and have been very happy with the service and the quality of the phones. I have not decided whether to change companies yet but still do not have new phones because their system would not accept the prepaid debit cards I purchased. It turns out they only work at very narrow situations. Losing dollars to save pennies.
I have been with metro since the beginning and remained loyal even when tempted many times by the promotions of various competitors. Rarely have there been problems but recently I was absolutely offended by the disrespect and the competency of not only customer service but three different metro stores over a two day period. Because my sim card was stolen and I had a high security password I had forgotten out took three days to get my service back even after presenting my I D in person to two of the three stores and had been told by customer service that was all I needed to do. It was a case of one department trying to put it on another. Come on people I'm just a regular citizen its not a matter of national security and you cost me not only peace of mind but much money. You need to lighten up and help not hinder your customers. Shame on you!
I will never get Metro PCS again. I started repair ticjeys since Sept 5th 2018. Most incoming calls not received resolution was my signals are coming from 3 towers but the woykd not compensate for any incovenience child was sick at school.The school coukd not reach me. My elderly relatices needed my assistance but could not contact me. I would not ever recommend them and always no manager to talk to big disappointment
I used to love metro now i dont long story short i call the rep to change info on my account and she spellwd my name wrong and put hwr own damn pin.... So im locked out my account cant no one help me brung id into store emailed corporate and all nothing and to top it off they owe me money for an over charge.... No email access nothing yrs of things lost sentiment pics n all i will never see or have for the generation after me.... So heart broken....
So deeply saddened by your company's lack of communication and compassion for the people of NC that have just weathered hurricane Florence. I called today and was told pay your bill on time or have no service your choice. We in hard hit areas gave list homes jobs cars etc.. guess it's time to find a moral based company... Very disappointed and dissatisfied with the customer service and company.
I walked into a metropcs store today and was shocked that the salesperson advised me that if anyone walks in with a badge she is turning over all documents and records to them. Wow, she said that is store policy. Ahhhh I think you need a warrant signed by a judge to do that. This was the Leesburg Florida store 9-17-18 3;30 pm. I walked out but had to return for and found the sales person mocking me to anothe in the store. What has this world come to!!! Not doing anything wrong but recent headlines show a lot of bad things going on in the justice department. I dont want my personal life just given to any who ask.
So I've been a customer of Metro PCS for almost a yr now but over the last 3 or so months I've had trouble with my signal. I call 611 to try and get the problem resolved but im met with disappointment. A big part of my days usually consist of driving on the hwy for at least an hr at a time. I get no signal for that hr and I'm just told I need to get an upgrade or wait until 2019 when they get their new tower put in or the maintenance is done, which ever it was. I pay my bills like I'm suppose to every month and even recommend ppl to your stores here locally but im told I either have to pay more money for a new phone when mine works just fine and i see no reason as to why I have to get a new or just deal with it and theyll pay my bill for this month. Smh. Sure, pay my bill this month but its not ok. I just hope I don't break down with my daughter because this pretty paper weight I pay for each month wont work. That makes me feel so much better. Thanks.
My husband has spent the last 4 hours on the phone with 3 different custom reps. trying to get our phone to have service again.after we already went to a store location and upgraded my phone to the 3 lines and paid 120.00 for it. Also my husband lost very important voice mail he need for work because they had to reset the account and then after they did that the phones still had no service. Honestly I'm just feed up with metro at this moment.
I had that happen to after I hadn't any voicemail access for like 3 months so ridiculous!!!1
I have been talking to atleast 1 person each day for atleast 6 months and at this point a worker at the store I bought my stylo 2 from over a year ago is trying to advocate to get my long overdo $100 mail in rebate and make other wrongs metro has done right but I don't think even he is getting anywhere. I was told I had to talk to someone at a corporate office but im not near one and I ca't seem to call through. I will try this texas number later today well see. Theres strength in numbers if they don't make it right lets boycott them.
bought phone on 8/6 @ corporate metro pcs. 20 days later it stopped , diagnosed as . I went to store 504, to rectify. Moses said they had no phones&no loaners. I had to add ine bc my mom has dementia. just in case.said phone would be in mon.still no promised txt fr Moses...CALLED ALL NUMBERS AND RECORDED THE AUTOMATED MSG .FINALLY GOT RONN AND DIDNT KNOW WHAT TO TELL ME. I NEED A PHONE TO COMMUNICATE W NURSE. NO PHONE ISNT OPTION.. I ALREADY PAID FOR MONTH I COULDNT USE. FEEL LIKE I WAS DUPED. AND DONT CARE IF GO TO ANOTHER CARIER. JUST WANT THE PROMISE TO TXT ME AND KEEP ME I N FORMED. HAVE ALL RECORDS AND AUDIO. WHAT HAPPENED TO CUSTOMER SERVICE I HAD I GOT A PHONE ADDED ON. NEXT SOCIAL MEDIA, CONSUMER ADVOCATE. , JUST WANT. , PHONE I WASNT OFFERED TO PICK NUMBER OR HOW TO USE. UNACCEPTABLE, NOT HAPPY .
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Color shouldn't matter. I'm a real American. Very mixed. I've been called White by the store manager in Black by the police. Nothing has a resolution. MetroPCS definitely does not have any resolution for anything. They're on the T-Mobile network. And nobody will ever help you. They will only give you a run around. I should have never got the service. The corporate office apparently does never respond. Neither do any of the managers or the people that are in the chain of command. I'm pissed. I was sold a smartwatch buy an authorized dealer. But MetroPCS doesn't even sell smart watches. I was told the display model. Obviously this is the only one that they had ever. I will see them in court. There has to be a resolution
Y'all ain't nothing I've been trying to get my son some peanut for his phone records for three months why are you torturing me my phone number is (hidden) I'm his mom I'm the purple representative of his estate we need that phone log and it's been sent off since June should have been mailed to attorney Kenneth Scott here in Flint Michigan months ago he was found dead his phone was stolen we need that phone log so we can go on with this case what part of that don't you understand it's been subpoenaed three times and we still haven't gotten it my phone number (hidden) I'm about to catch a plane and come to Texas so we can get this straightened out just how serious I am about this and it's not going to be good cuz I'm about to lose my mind
There service sucks, my friend is 9 months pregnant and just got her phone turned on yesterday date (September 10, 2018) and she can not receive calls or text. I'v called her phone it says call failed nothing but fuzz. She can go into labor at anytime now, This phone company drops calls and to put a person at risk and this time in her life is crazy will never buy a phone from here you guys are not reliable at all. Stick with Verizon!!!
I purchased 3 phones today and wanted to exchange one of the phones and was told since it was activated I could not. I did so before checking out and paying for the phones. I called customer service and was told the Metro PCS promise and advised me to go back to the store. Went to return the phone and the manager came in. I asked to speak with the manager because the CSR was nasty and had an attitude. The manager never come, waited and waited then the police come. I was issued a trespass warning and then told to contact corporate because he could help me. Suddenly, I was advised I apparently threatened and harassed his staff so he would not assist me whatsoever. I never threatened this girl and this is never took place is what I told the officer. The officer spoke with the manager and he said he could assist me but would not. The manager said if I tried to get my money back or exchange it would not happe since he owns all the stores in Tallahassee, FL (it would be difficult to get any remedy.) Therefore, I contacted my credit card and filed a complaint to get my money back. All this for wanting another device is absurd and crazy. But because of being black they can do this to me.
That's funny because I'm white and the black manager did that to me because I'm white and she was black and she could do that to me so don't feel too bad I don't think it matters what color we are it's just a poor management probably no management skills needed to be hired just show up to work maybe don't know
I totally agree welcome to Cali
Sweetheart, I'm as white as the driven snow. Your issue had nothing to do with your color. It is all metro pcs. They are ignorant. They don't give a crap about anything but getting your money.
i have been arrested by a person from ur company and i cannot talk to anyone but a computer about it ...that is a law suit that u have brung on yourself