Hello I have been with Metro compy for some time now and I have never had a problem unit the last 3 months and I have called Metro customer service and just get one run around to the next how can I resolve this problem my phone hangs up I dropped signal I have no service and this has been going on for 3 months
I heed help
I mov d to another address and for some reason I loose internet on my fine
I'm a loyal customer since over 12 yrs. Have 3 lines connected. I'm disabled on limited income. I have always said you dont have to pay a fortune to have a good phone. But now today my phone volume even with speaker is bad. I want to buy a phone and with a 3 rd phone swap out bad phone but now I have to pay a retailer $20 to do this? That's not good customer service.
I keep getting a call from whomever claiming that my Cloud has been breached and to contact Apple Inc. Thing is I don't have an Apple Product. Could this be a Scam and if so I'm not wanting to call the number it's calling from.. Ideas?
My name Javier Molfino. On September 17, 2020 speaks with Costumer Service in Spanish and try to reach an agreement with them asking them for help since I had spent more than 400 dollars at telephones because they could not repair the problem I had and the only thing they do is make fun Then call Costumer Service in English and it was worse, they cut me the call and blocked me the phone. After the years I have with this company. The Costumer Service are people who do not have consideration or respect. I had to handle 30 minutes to a corporate store so that they only told me that the serial of my phone had put it on a blacklist as if one was a criminal one has no name how low these people are or conversation are recorded.
I am a metro customer. I also have no vehicle and partly homeless do to the pandemic. Getting to a metro store is almost impossible. Also do to the covid 19 I should be able to handle all things I have an issue with concerning my phone plan from my location via customer service. I lost my phone and wanted to switch to another. I was told that unless I go to a physical store I am well out of luck. They are going to just take my money and keep me from having a means of communication which I use to try to find jobs, keep in touch with love ones and we'll survive. So if you spend your hard earned money with metro and have any kind of hardships to deal with then guess what according to metro pcs by t mobile you are S.O.L.!!! OUT OF LUCK basically metro told me to go f myself. Thanks metro look forward to getting screwed over !!!!!
This is a first. Had a cell phone on x account so i called put it on my own plan so he could not shut it off. 2 weeks later he goes and gives my name and puts it back in his name and shuts it off!! How or why did this happen.
i am filing a complaint against a store manager in charlotte NC, who refused me a refund on a phone purchased the previous DAY. There was less than 30 min. of talk time on the phone. According to company policy i should be allowed to return a new purchased phone along with original package for 7 days. what is going on. Please respond asap.
I would like to file a complaint on a Metro PCS employee in Baton Rouge, La. What steps do I need to take in order to file the complaint and receive an update on the steps taken by the company against this employee.
File it with BBB
I have been denied service at the store on Sonoma Blvd in Vallejo, California because I am a disabled veteran who cannot dawn a mask.
I explained to them about my condition and they denied me service. I have been with this carrier for years.
They did not honor my military disabled I.D. and told me to leave the store without assistance.
Tried to transfer to another phone because one I had was broken. Did not realize, nor did the sales person check to see if the phone was compatible. Turns out I paid $22 to transfer phones as I am a metro pcs consumer and Whaleh , phone does not work. Sales person had to call tech support to reinstate original phone then told me his manager said in no way was I getting my $22 refunded and I actually should have been charged it twice because they had to transfer it back. I've worked for a phone service before and literally all you do is put the sim card in and input IMEI on the phone to be used. Its $22 to me that's gas money to metro pcs its trying to prove a point.it is literally the principle of it. Clearly metro has no genuine desire or need to retain customers. "Give em the pickle" only old timers like me will understand. Definitely Will be contacting corporate.
I purchased an iPhone at Best Buy and took it to Metro to use with my mobile plan at the time. About 11 month later I moved to Puerto Rico. You can't call 611 or their support number from outside the USA. Service was bad so I decide to switch to ATT in PR. My number was moved and everything was going good until they put the ATT SIM Card in my phone. The phone stated that it was carrier locked with a different company. I had to call my sister in the US so she could 3-way call Metro support. 13 days later my phone is still locked to Metro and I can't use my phone. Countless hours and escalation to managers and they swear my phone was not locked. Apple support tells me 100% is them. I learned that there are Metro resale stores and metro corporate stores. I called a random corporate stores I found on google and explain my situation to the person on the phone. He immediately told me that he could make some calls and send some emails and my phone would be unlocked in 24 hours or less. Finally the next day, my phone was unlocked. I would like to send that guy a present. Best metro employee ever.
All of the phone support staff are just plain garbage. Don't know what they are doing, how to deal with problems and are just rude. Telling me I should have stayed with Metro, like I am being punished for leaving. I will never have service with Metro or T-Mobile since the actual lock was a US T-Mobile lock. They also refused to do anything. T-Mobile wanted me to give them prof that I purchased the phone. I ask them, did I buy it from you? (NO) Do I owe you? (NO) Do I have an account with you? (NO) then why do I need to prof anything to you, just release the lock. Terrible service from both companies.
wow! Good to know. Came across your post. I'm going through same thing. Phantom lock on my phone. Cannot use with ATT sim card. Going to corporate office, this am. Thank u!
Did you get anywheres with them?
I have been with Metro pcs for 3 years and past 4 days even though my bill is paid I no longer have service even though I have had full bars before. So only way I can make calls is through WiFi unless I want to drive 21 miles to get bars
your customer service is Bull S**T. your employees cant get their head out of their
their asses for 5 seconds. I am switching carriers next month. Id advise anyone to not waist your money with this company. They took over sprint an the bumbling fu**ing idiots at the store cant get s**t right.
I went in to the metro store at 3930 Stockton hill rd. Kingman Arizona location 9-14-2020 3:25 pm. Due to medical reasons, I CANNOT wear a mask (it can kill me). As soon as I walked in with my cane and no mask. I was refused service.
The store was empty except one employee and my self. He (Michael) refused to help me without a mask. Regardless of my explaining this to Michael! He refused to help me and said I needed to leave. I told him this is bull sh!t, illegal and discrimination to the handicapped. He told me I had to leave for cursing. I told him I didn't say b.s. until after his actions.
I'm not a careless or reckless person. If I need to go to a retail store. I do it at dead or slow times of the day and keep my distance from people as much as possible.
The way I was treated was deplorable.
I would like to bring to your attention about an employee you have working in one of your stores. By the name of Monica Chavez. Currently woke at a location in Monroe, NC on highway 74. This individual has given away free phones, stole money out of registers, etc. I thought you would like to be informed considering this person is still working for you.
look at this rat snitch punk. Pushsy ass fuck i don't know but at least I ain't talking shit acting all tough online. Why don't your sorry ass go say it to their face oh that's right you probably won't to busy being ann frank over.
Also, if you switch companies, like in my case 3 days after you make a payment of $63.00 they DO NOT refund the unused amount. They keep it all,
The number of complaints people came here to complain about hoping for a response... You wonder why not a single person gets a response, because they don't care. I'm pretty sure this isn't even a real metro website.
Why do you think no one can find a single online customer service contact/corporate contact for this company alone? Because they don't care and don't want you to be able to contact. I'm not even going to waste my time calling the metro number to speak to a representative routed to another country...
**I'm also looking to report my mother who was scammed in store. She went to get her phone replaced since it stopped working. They go to look up her account & the system is supposedly down.. so her not knowing any better they tell her she has to activate a new line. She came home and told me so I was pissed. I've gotten new phones many times, I know how it works. If I was there that wouldn't have happened, your fucked up system that's NOT OUR PROBLEM means she had to PAY FOR IT???
i went to your metro pc office on september 5 to pay my bill....as usual the cashier take a while to get things done...she was helping another customer...the customer in front of me told her shed transfer the new information on her own and left thats how long it was taking her to finish...my turn came...she told me to wait she had to wait for the computer to boot up or something....again i was waiting...i told her my brother was in the hospital after having a heart attack...again i waited and then became frustrated and asked could hurry up...she told me not to yell at her...which dont think i was...my voice was raised be i was upset and had other things on my mind...she then told me to get out and go to another store...i said i was...i had the money to pay and i was going to get my phone turned on.....i went back to record the store and the worker because i didnt know her name again i was to told to get...the same cashier either overcharges me or takes forever with the computer....friday was the straw that broke the camels back,,,,i would have written you earlier but my brother didnt get out of the hospital until yesterday and i have had time to get my thoughts together...i know if i go to the store again she will be confrontational because she came from behind the counter...which i told her not to touch me...i have never in my life been treated the way she treat me...because she doesnt know how to run the system right or she didnt care