Information, reviews and public commentary for US companies

 

MetroPCS Communications, Inc.

Rating
0.714819
Web
www.metropcs.com
Address
2250 Lakeside Blvd.
Richardson, TX
75082
Phone
(214) 570-5800
Fax
(214) 570-5859
Twitter IDs
@MetroPCS
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John Wiley Tate - 3 d ago

0

I am very very very very very unhappy with customer service.

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Anonymous - 3 d 15 h ago

0

Horrible customer service I've been with Metro for 5 years can't get a simple thing fixed did three tickets it's been 3 weeks to get a call back which never came I had to call them called back again they terminated the tickets so basically I had to repeat myself to somebody else to fill out another ticket nothing's getting resolved so I guess five years is enough moving on to different service

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Laalie - 10 d 20 h ago

3

(SPAM)

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Anonymous - 8 d ago

I'm writing a review because I've been a loyal customer over 3yrs. I added my son to my plan over a year ago with a promotion for $60 unlimited data talk & text. However, I changed my due date for payment & now all of a sudden my bill is $100. Not to mention, this has happened to me before when I initially added my son to plan. I called the Customer Service number & of course like before I constantly get the run around or they tell me to go to a "Corporate Store". I go to the store & here I am back

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Anonymous - 7 d 20 h ago

use I've been a loyal customer over 3yrs. I added my son to my plan over a year ago with a promotion for $60 unlimited data talk & text. However, I changed my due date for payment & now all of a sudden my bill is $100. Not to mention, this has happened to me before when I initially added my son to plan. I called the Customer Service number,

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metro - 5 d 7 h ago

Horrible customer service, you will run in circles trying to get answers from store agents and corporate as well. Ordered 2 iphone 11s that were supposed to arrive before Christmas, still haven't received them and it's mid January and no one seems to care or make strides to get

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Switching Services - 5 d 18 h ago

0

Very unhappy with this company first reason your website is set up is misinforming and why do online deals if none of your account can be managed online. BYOD shows and right below it there's the instructions on how to switch and looks like it is apart of the ad. Not a big deal but I asked the representative about it and it was said I would get it so there's another piece of misinformation. I called into customer service and wasn't happy I was left on hold to not be able to do the survey at the end of the call. Overall my phone never works unless I'm on WiFi. Most of the customer service reps have accent so strong they can't be understood also the fake customer service voices are a little much.

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Unhappy Metro Customer - 6 d ago

0

Horrible customer service, you will run in circles trying to get answers from store agents and corporate as well. Ordered 2 iphone 11s that were supposed to arrive before Christmas, still haven't received them and it's mid January and no one seems to care or make strides to get these issues resolved.

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Rease Brown - 6 d ago

0

Metro is terrible, sell you broken phone no help at all when you call just lies. Give you the run around unless your buying from them

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Laalie - 46 d 19 h ago

5

(SPAM)

Flagged for review. 
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Maple Tree - 46 d 7 h ago

3

I have been with this company since 2009. I called and asked if I could get an iPhone 6 on there promotion that they are giving new customers to switch over for $99 the answer was no. I have to pay $499. Smh. How do they think their company last so long. From long term paying customers

Flagged for review. 
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Metropcs - 17 d 10 h ago

5

Its a new customers promotion. You are not a new customers.Thanks for you service

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Julia Slatton - 11 d 21 h ago

0

You better learn to start appreciating your loyal long-term customers more.

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Anonymous - 8 d 21 h ago

I am only seeing this because I was looking for a corporate number to address this issue. I have been a loyal customer for 17 years so I think we should both get a deal! I can switch super easy and I am about to just to get a deal on a phone.

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Mehek L - 45 d 6 h ago

4

Came Into The Tupelo Store In Mississippi And It Was The Most Horrible Experience I've Ever Experienced. The So Called "Manger" Wants to fight me because i Wanted A Refund On My Devices Because I Wasn't Satisfied And She Smelt Like Marijuana And Looked Like She's Been On Drugs Before She Came To Work. I Will Never Ever recommend Anyone To Use Metro PCS . Im Convinced That Every Store Is

Flagged for review. 
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Metropcs - 17 d 10 h ago

5

You would have been satisfied if she would have whooped your ass.You would have been served like never before!Thanks for you service!

Flagged for review. 
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Anonymous - 17 d ago

This reply shows what great customer service you have. Tell the customer would be satisfied if the store manager would have kick your a**. This kinda of response makes me think I should change my service. Thanks for the insight.!!

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Anonymous - 11 d 7 h ago

0

No your right. But it's not just metro store owners who are falling into bad news. I wish I could tell you but.

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OFFICIAL - 37 d 9 h ago

HACKER ALERT!!!!!!! B E W A R E!!!!!! FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 855 844 & 256 DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV, CLAY & MORE.

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OFFICIAL - 37 d 9 h ago

CAUTION B E W A R E!!!!!! FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 855 844 & 256 DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV, CLAY & MORE.

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Hector Solis - 34 d 6 h ago

2

After trying to deal with customer service with MetroPCS, the last 3 waiting on a supervisor to fix a problem when called to get password because by accident I turned wifi off, following his directions my phone shut down..today I can make and recive calls, but unable to text because keyboard went down and I am unable to bring it back up on m,y own.

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Tammi gainer - 33 d 6 h ago

4

I have been with this company since 2009. I called and asked if I could get an iPhone 6 on there promotion that they are giving new customers to switch over for $99 the answer was no. I have to pay $499. Smh. How do they think their company last so long. From long term paying cu

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George - 32 d 6 h ago

3

I have transferred my account 870433556 (hidden) July 29, 2010 from Metro by T-Mobile Yuba City (Samsung A10-e IMEI (hidden)89469 and paid $140) and August4, 2019 I transferred AMD joined my account to my son's account to T-Mobile 8877 Sacramento, Ca and got that account all cleared and transferred to a new phone TMO REVVLRY mobile (hidden) IMEI (hidden)03655. Now, I am in another country and I need your help to be able to use the Samsung A10-e to be able.to ise the country's sim and use the device without a problem in which I am now. Can you help me OPENLINE the Samsung A10-e please.

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Tammy Moore - 31 d ago

4

I would like to be sure that Elana number 91777 gets some kind of recognition. She fixed my problem and understood my situation. I feel we are in a day in age where people are not appreciated for the work they do. Please be sure to appreciate this woman. She helped me and made sure I felt comfortable and answered every question I asked. I thank you for hitting this wo

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Anonymous - 8 d ago

0

I'm writing a review because I've been a loyal customer over 3yrs. I added my son to my plan over a year ago with a promotion for $60 unlimited data talk & text. However, I changed my due date for payment & now all of a sudden my bill is $100. Not to mention, this has happened to me before when I initially added my son to plan. I called the Customer Service number & of course like before I constantly get the run around or they tell me to go to a "Corporate Store". I go to the store & here I am back at square one! This is an inconvenience & very unacceptable!!!!

I need answers!!!!

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