Information, reviews and public commentary for US companies


MetroPCS Communications, Inc.

2250 Lakeside Blvd.
Richardson, TX
(214) 570-5800
(214) 570-5859
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Anonymous - 6 h 20 m ago


Ok do I over paid my phone bill just be cc'd sues my next check was going to be short. Not I've had issues with company since i first started the beginning of the year. Gave it a few chances got fed up and decided to switch carriers. I ported my number, but before I did I called metro and asked if there were old be any free. Of course I was told no. I had received a text about my bill being $29.33 when I have the $60.00 plan. So ya'll make the math on how much I over paid. First they tell me $10. Then $17. Then $20 but can't refund me only credit, mind you I just left that company. They customer service rep says he c as n transfer my credit to another. Fine whatever send it over to my sister. Then he says nope sorry we can't, um but you offered? Get supervisor. He had nothing to say I asked him that the company stealing my money of course tried to make it sound good he tried putting it in nice words until he agreed that metro pcs won't return my credit.

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Joan O'Brien - 16 h 22 m ago


I have been a customer since metro pcs first came to Michigan when I was living there. I have had nothing but issues with service or phones since living in California. Current issue I have the 60 plan for 2 in my family plus hot spot. My service is paid a half month early on purpose so my service won't run out. My service lags my hot spot is out more than it works. And how can someone use 38.8gb of data in a day when not using

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Anonymous - 1 d 8 h ago

You know there a saying before I make my statement, Fool me shame on me fool me twice shame on you. But not this girl metro won't fool me twice. I just bought a phone 4 months ago I accidently broke it . it got water damage in the screen I understand that its my fault and insurance don't cover that it. But my problem is when I get the run around for over a week going to different metros. When one tell me I can bring in a phone and transfer it. I go to a metro and one tell me oh we don't this company but these. So I got my friend old phone since they upgraded .I went back to the metro knowing phone will work because they completely erase everything off. The person there tells that it lock. I been with metro for almost 3 years and never had I been treated so rude and disgusted before as I was with them. They tell me I'm up for a upgrade and they ask me how much money do on me when I just explain to them my situation with work that I don't have much. Their attitude was rude and I ask for a refund since I haven't been able to use my phone in over 2 weeks. She said no and said I can't credit it towards something else. So I said well cancel it and they rudely applied of u close it we keep your number and have to do the process over again.

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Anonymous - 2 d 12 h ago

In looking at all the reviews now I understand why some corporate stores require security to protect the employees, well if they didn't cheat people they wouldn't need protecting. They also hire drug users for security guards in case anyone didn't know.

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Anonymous - 3 d 21 h ago


I have been a customer for years, I pay my bill a few months ahead sometimes In June all I wanted was a new LG phone I was told by the sales people that metro would not be "getting the LG stylo 4"He told me this just to get a sale so I would have to by a phone that day I did not want this Samsung which I bought 2 by the way, Had he been honest I would have waited for a month to get what I wanted he still would have gotten his stupid commission.. As of now I paid through August then I'm switching to another carrier be I so mad. I did fi d out by another sales person a week later that he knew.

Matthew Shapiro

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Me - 4 d 5 h ago



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Eddy - 5 d ago


Metro needs to build more towers and stop pocketing bonuses

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Ed scott - 5 d 11 h ago


Being a loyal customer of almost 2yrs I go into your eakin rd store to replace a broke phone & pay my bill. I have always pay my bill half mouth earily since I got my service. Well $190 later new cheap phone, bill not paid & I got some box I didn't want. So now your going to lose customer over me being RIPPED OFF my this POS bitch. My # is (hidden). Just so you know 26 phone services were brought to metro by me & will be leaving because metro don't care about it customer's just in the fleecing of right. IF YOUR COMPANY GIVES A SHIT give me a call. IF not fine. Already looking at boost.

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Fuck u - 11 d 4 s ago


Worst Company ever I pay Unlimited everything for some shitty ass connection

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Anonymous - 11 d 34 m ago

Store located at 11222 E Colonial Dr. Orlando, FL. Replaces your new phone with defective phones.

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Anonymous - 9 d 2 s ago

Are u interested in joining a class action suit?

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Dissatisfied Washington - 5 d 18 h ago


Yes, were dissatisfied Washington. The manager is a horrible person. And treats the people that give there service, trust and hard earned money to like shit.

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Constance - 16 d ago


This is the worst company i have ever dealt with & they are for sure thieves

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Anonymous - 13 d ago


Hey hey thanks totally are scamming every customer one way or another that is a fact and the way that they are getting away with this because by being franchise owners that have set these policies up so that there is never going to be away where your able to get any kind of money back or nothing replaced regardless of their wrong doings or not once they have your money it's might as say all sales final be use the have it set that way . They are deceatful and almost to where they push it in your face that they know they can do what they want and have no records against them and it's true we don't and that's just sick

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Jazzy refused to be given corporate. Info. by area manager Al. - 11 d ago

Class action suit? Interested

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Anonymous - 9 d ago

Picket the business like I am doing at 11222 E. Colonial Drive Orlando FL

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Jazzy given 4 defective phones from 11222 east Colonial drive Orlando fl - 11 d ago

I am filing a class action suit. You want to join in?

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Very Pissed Off - 5 d 19 h ago


I am from california and would love to join in. We were given a defective phone that we purchased 2 days ago and instead of replacing it with another brand new phone they want to give him a refurbished phone. Please get back to me.

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Nancy in Clearwater, FL - 23 d 15 h ago


I purchased a Motorola E4 on 3-29-18. Within 60 days the battery died. It takes 2 days to semi charge it and then it is never more than 57%. It will not charge if I use an extension cord it has to be directly plugged into an outlet for the semi charge. Some days when I plug it in the charge goes backwards, Yes, it goes from 30% to 20% while plugged in and the lighting bolt is showing me it is charging.

I took the phone to 2 different locations, the 2nd being a Metro corporate store. Not 1 clerk was at all suprised the battery was no good and their response was:

1) We do not sell batteries.

2) The battery warranty is 7 days.

3) Mail the battery to the corporate office so they can verify it is defective and they will send a new battery to you. It takes about 2 weeks.

4) The clerk at corporate said I can buy another battery at a store called Batteries and Bulbs although the first clerk said no one sells them. I am handicapped and cannot afford to take a Lyft car to track these batteries down.

5) I was told I can buy another phone or switch.

Guess what I am doing?!?!

After 10 YEARS with Metro PCS with never 1 late or missed payment I am switching to Verizon. Free phone with trade in. 1 year warranty.

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Jazzy 11222 e Colonial Dr. Bad customer service - 11 d 39 s ago

Good for you. I did the same.

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dissatisfied washington - 6 d ago


Good for you I want to just switch but we need our phone replaced..and they did the same credited his acct. back his service charge $30.. I was like well if this don't get resolved send him his money.. She says No only credit.. that is a whole lot of bullshit.. Fix the problem Dumb suits should be filed... They're gangsters... And they have no thought about you having no phone.

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Troy - 9 d ago


Metro pcs is a complete scam. And there customer service will do nothing to help me. I ask to talk to a supervisor and they give me the run around for a good sick of it and i want to talk to the most important person apart of the company i can. Can anyone tell me how i can do so or a number i can call?

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Dissatisfied Washington - 6 d 29 m ago


We're dealing with bs as well so far I'm complaining to two different supervisors because they really dont want you to talk managers at there customer service. 1(hidden) but i refused until they gave me person. His name is Mark no last name just id#500408 he put in notes to replace phone she wont. Then here we go again Iza Id#304785 Still got no where a run around from hell. They reset our phone tried new sim cards and wow all our pictures are gone. My sons graduation.. I'm so pissed.. Calling Better Business Bureau to make a complaints and called corporate something in Dallas Tx. she said send complaint to this email and someone should respond.. (hidden) send your name your phone number to be reached. The dealers address and then tell them what's going on, your complaint doing that not sure if this will help. so far i'm at the emailing that supervisor. And ya the 888 # is in hmmmm guess Philipense What the beep!! so if anyone can give us advice everything helps

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Suzanne Knight - 6 d 7 h ago

You don't keep your word and I think everyone that has a problem with this company should all go protest in every single location except for the corporates

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Lee nix - 8 d 6 h ago


They over charged me u back up my plan I added 3 lines for 90dollars then they switch my account number like I'm a totally new customer and I been wit them for 6 years and I feel like they are not being me get this straight

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