Information, reviews and public commentary for US companies

 

Nissan North America, Inc.

Rating
0.643243
Web
http://www.nissanusa.com
Address
1 Nissan Way
Franklin, TN
37067
Contact
Andrew Tavi
Role
VP Legal and Government Affairs and General Counsel
Phone
(615) 725-1000
Fax
(615) 725-3343
Employees
13,000
Twitter IDs
@NissanNews
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Anonymous - 2 d 17 h ago

From: (hidden)

To: Andrew Tavi

I am a current Nissan buyer. I trade a standard Nissan Sentra 2017 in for a 2017 Sr Turbo Sentra with 287 miles on it when I got it. They gave me 11,500 for the 2017 Sentra standard and charge me 16,000 for the Nissan Sentra turbo. Within all the finance plus to it will be about 22,000 for the car. I was charge over the amount as for the months to pay the 22,000. I feel that this is not the amount that's due to pay in 72 months. They charge me 452.66 for 72 months. I am way over charged for 22,000. Can you investigate this matter for me please to see what this is about. I would like to give you the finance agent name that's at the Nissan Sentra dealership. This guy is not a socialable person when explaining your finance business concerning the matter that's for your benefits. He's a bad demeanor to work with as an employee. I hear his name is Malik. That's all I know of him and he did the paperwork concerning this matter. It's located at 1051 S. Federal Hey Fort Lauderdale, FL 33316. I feel I have to make this matter a concern of yours because I wasn't treated fairly as a buying customer. After you look into this matter, could you give me a update of your concern? Thank you for your concern and time in this matter.

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Robert Jackson - 2 d 17 h ago

(hidden)

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Don't buy Nissan products - 4 d ago

0

Nissan corp.told they would not service my car because I came on Berman Nissan of Chicago with a gun because they wouldn't service my car.can I take legal action against the dealer.ijs. for lieing on me .i know cameras are there they tried to get money out of me because I took my car in for the trans. That's under warranty .but they say they are something red in my break line.breaks not under warranty, so I would have to pay out of pocket.scam! Scam!and scam.nissan has did this alot,check the reviews.this car has less than 60 thousand miles. Don't buy nissan,I'm a uber driver and give bad reviews on Nissan products .no good Nissan cars or trucks!!!!!

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Allen - 4 d ago

4

I'm having the worst experience of my life dealing with Nissan and a car I got from Berman Nissan in Chicago. The had less than 60 thousand miles and the trans.gone. that's not the wild part.its under warranty the tech.told me.ok cool,it would be a149 dollars service fee.no problem. The next day they said about 1700dollars to replace the whole system.nothing about the trans..but because they are not under warranty they pick something that would cost me out poctet.im going to get lawyer to did with nissan.since I'm to small for them.i advise everyone to stay away from Nissan cars and trucks.if not you will remember this post.trust me ,not nissan

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Allen - 4 d ago

4

I'm having the worst experience of my life dealing with Nissan and a car I got from Berman Nissan in Chicago. The had less than 60 thousand miles and the trans.gone. that's not the wild part.its under warranty the tech.told me.ok cool,it would be a149 dollars service fee.no problem. The next day they said about 1700dollars to replace the whole system.nothing about the trans..but because they are not under warranty they pick something that would cost me out poctet.im going to get lawyer to did with nissan.since I'm to small for them.i advise everyone to stay away from Nissan cars and trucks.if not you will remember this post.trust me ,not nissan

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Billy Calvert - 4 d 17 h ago

0

In November of 2012 I bought a new Nissan Frontier extended cab and have been driving it ever since. I thought I might give my opinion of this truck. First I would like to say that over all it is a very good and reliable vehicle, very low maintenance. I really like the truck but I'm not sure if I'll buy another one. Here are the down sides of the truck. First, the paint on the truck is not quality. Barely touch it and there is a swirl mark. Second, there is way too much road noise. Third, the head lights leave a lot to be desired. High beam is only slightly brighter than low beam. It should be a lot brighter. And finally, gas mileage is not very good for a six cylinder. I hope this information is useful.

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retha c - 5 d ago

retha c... my daughter drives a 2013 Nissan Pathfinder. very nice car... roomy enough for her, her husband, and their three children. however, not long after she purchased it, the driver's inside door handle stopped working. not long after, the inside door handle on the passenger side stopped working. she rolls down her window, reaches thru, and opens her door from the outside handle. of course, to get out of this vehicle. i am concerned there could be a situation, and she would need to exit quickly. i emailed a mssg to th company, but the mssg would not go thru, i "chatted" w/a rep.... he referred me to someone else ( not his department)...my daughter has been to th dealership who says they will fix it, but for quite a price...during th mssging i began to read comments, and i saw many Nissan Pathfinder owners having the same experience. when does a problem like this become th responsibility of th factory... this is a very dangerous defect.

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Terry ND - 5 d 6 h ago

2

We purchased our first Nissan product, a Murano and must have gotten a lemon. The car rides nice, but we have had a lot of work done to it. Shortly after getting the car, the electric side mirrors went out one at a time. The next thing was to replace the computer. A piece fell out of the passenger side back door and had to be fixed. We discovered a leak inside by the windshield, had it checked and the factory missed some of the sealant(not sure how that happens) and a new windshield had to be put in. Right after that, the hvac unit had to be replaced. Thank goodness this was all under warranty, but it still took our time and many trips to the dealership!!!

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Anonymous - 10 d 19 h ago

I recently visited Nissan 24 in Brockton MA. It was the worst "car buying " experience of my life. I had an appointment to see the vehicle and upon arrival was immediately approached and asked for my license, registration and keys to appraise my vehicle so as not to waste time. I like not wasting time but felt intimidated by the approach. I was asked if I would be financing or paying cash. I planned on cash no financing. I waited while they checked out my trade. I watched my salesman (Guy) walk out back then he appeared out front of the building and got into another vehicle and drove off to return 10-15 minutes later and back to the office to discuss financing options (that I said I didn't want). And then told me that I couldn't get the certified pre owned warranty unless I financed. A total waste of my time. So incredibly disappointed with Nissan. I later called another Nissan dealer to see if they would offer the certified pre owned warranty on a cash deal and they were shocked by the question. So great that it isn't a Nissan policy but shame on Nissan 24 of Brockton Ma. I gave Nissan another shot at Belise Nissan Hyannis ma. And was immediately told that they won't make any money if I don't finance. It didn't end well. I don't want to buy from Nissan now. I know dealers make more money when people finance but what happened to good old fashioned cash deals. Very sad.

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Never again. - 11 d 4 h ago

0

After talking to switch board operators for four calls, resulting no help. There is no way to talk to anyone but them. Customer service number person tells me someone will contact in two day!!!!!!!!!! This is terrible, I have purchased over $50,000 dollars of cars, but can not get anyone to answer a problem I have. My dealer is willing to fix my problem for $7,000, but other than than no help. I am considering a new car, but for sure after this it will not be a Nissan...This just stinks.

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Kenneth Tunstall Sr. - 15 d ago

0

Hi my Name is Kenneth Tunstall

I would like to know can I have a 2018 Nissan Altima 3.5 Nizzmo black out edition with black leather interior and 20inh.rims with no hassle Since I did survive a head on collision with a pole.

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JMB - 16 d ago

0

Don't even waste your time and effort in resolving a problem with NIssan over 2 months over replacing a radio knob when car was serviced..After over 37 phone calls and running around with getting estimates, as requested from "Brandon" from Nissan Consumer Affairs - he then,simply stated, " It's not that Nissan is washing their hands of this problem, but perhaps you should go to a car salvage center/ " junk yard", and see if YOU can get a replacement! Furthermore, the replacement cost for the 1" plastic black radio knob ( probably not more than 99 cents would cost $4,149.17!! Why/ because they would have to replace the entire radio and GPS system!! Nissan took ABSOLUTELY NO RESPONSIBILITY in resolving this issue! Could you imagine if it was for a major part like a transmission! stars..are there any negative ones..I'm not alone..read all the other complaints about he poor customer service..starting with their corporate contact phone number,(hidden), which never answers!

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Lesa - 16 d 17 h ago

5

I would like to express my satisfaction with your Nissan Xterra. I bought it brand new in 2000 and I still drive it. Talk about an awesome product. I wanted to give you some positive feedback because no one does that much anymore.

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Donna - 16 d 19 h ago

0

I bought a brand new 2015 Nissan Juke Nismo in March of 2016. Shortly after I noticed my driver's side door was making a noise that sounded like some dirt was in the hinges. I cleaned and sprayed WD-40 not thinking it was anything serious. The noise kept getting worse and worse. I noticed a month ago two rusted holes on the inside of the door near the hinges. I took it to my local dealership where they explained to me that my weld had broken loose that connected to my side impact bar. My passenger side is starting to do the same. The dealership explained how serious this was and it was a major safety issue to myself and my family if there was a side impact crash. They explained there was a contamination during the weld when the car was manufactured. Of course my warranty is up so I contacted Nissan Consumer Affairs where the agent explained there was nothing they could do and they would not fix my car. This is a manufacture mistake and a huge safety concern. I am very disappointed in Nissan. My husband and I purchased two brand new Nissans and this is how we are treated. I will never buy a Nissan again nor recommend it to anyone. I have contacted a lawyer regarding this issue.

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Ronald and Linda Barsczewski - 19 d ago

5

We have bought 5 vehicles from Mitchell Nissan located in Enterprise Alabama,and have our vehicle serviced at the same place.

We have never been disappointed with their service. They are friendly, courteous, professional and make you feel that you are an important customer.

The service advisor we usually deal with is Michael Winiarski and always goes out his way to make us feel at ease.

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Miranda - 20 d ago

0

I purchased a 2013 Nissan Rogue with 6 miles. Last week I'm traveling across multiple states on the highway and my car completely loses acceleration capability. I have to pull over, allow the car to sit approximately 10 minutes, the system resets and everything goes back to normal until this issue repeats. I begin to Google this issue and see that hundreds of people are having this same problem with their CVT. I also read that Nissan has a fix for the overheating trans fluid but will not do a recall. So, this morning I take my care to have a diagnostic check run and, of course, they find NOTHING!! Nissan completely disappointed customer that you know your vehicles have a CVT issue and you haven't admitted nor taken responsibility!! Never a Nissan customer again!!

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Thomas Honea - 24 d ago

0

My daughter bought a 2016 Toyota Scion FR-S from the Nallwy Nissan of Cumming Georgia.. She was young and inexperienced and they ruthlessly took advantage of her,selling her a horribly unsafe car with dry rotted tires. One of the tires disintegrated putting her life at risk. Unless you want to be taken advantage of also, avoid this dealer at all costs. This is as bad as it gets anywhere!!!!

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Anthony/ Margaret Biamonte - 29 d ago

0

Purchased a 2015 Nissan Frontier last year. During the first year, we really didn't have any major issues. However, things have been quite different these past 8 weeks. Our issue was the engine light coming on and an occasional hop in the transmission. First time we brought it to Thomas Nissan, they changed some fluids and made some adjustments. My husband was there for Hours because no Loaner was available. As he was leaving to retrieve the vehicle, an employee closed the overhead door, hitting my husband in the head, dropping him to his knees. We brought the car home and the light came back on. Back to the shop we go, this time we get a loaner and my car stays there approximately 3 days. We were called to pick up our truck, assuring us it was fixed this time. Disheartened by the whole experience, we decided to get information on trading it in. Well we were low balled on the trade in offer, only THEN do we find out the vehicle was in an accident prior to us owning it! Sales Department manager was the worst professional I have EVER and I've been around for many years. Thomas Nissan SUCKS in my opinion. Working on legal action for my husbands pain & suffering.

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Janet Yochum - 30 d 1 h ago

0

I have a 2013 Nissan pathfinder and sometimes it loses power while I'm driving it. It doesn't matter if it's the highway or back roads and it slows down to about 40 mph and finally kicks in. I'm not the only one who has a problem with the pathfinder. Its been at the dealership 2 times in a week and the dealership is trying to figure it out. One of us is going to get hurt really bad or killed because of it losing power. You guys need to have a recall done. If it doesn't get fixed I'll never buy another Nissan. It's not the dealerships fault they are trying to figure it out.

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Michael R Awadalla - 40 d 7 h ago

0

The worst company I have delt with horrible customer care and so so bad engineer's, I hit the curb few weeks ago driving 15 miles per hour in gaylord hotel parking lot and the airbags deployed and I took it to nissan to look at it and tell me why this happened and at least look at the car to make sure it's not manufacture defect, I left the car for 2 week no one even looked at my car and they call me after that two weeks just to tell me nissan can't do nothing for me and I asked the guy so someone looked at it he said no and nobody will !!! that's all I have to say, I asked him why it took you two weeks to make that dull phone call to tell me screw myself he didn't answer and hung up. Anyone want to know my story call me at (hidden) and I will tell you all bad experience. Never buy from nissan guys.

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Anonymous - 31 d 11 s ago

I feel you I'm being taken for a ride now it's been two weeks I'm calling my local new station had enough not right or fair

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Blessed cobb - 31 d ago

I took my 2015 Nissan rouge in for service check engine light was on I was told some holes need to be changed they charge me $600 the next day saying my back: went back then they say head gasket is blown that it is covered they had to call Nissan they asked me was the previous an accident before I told him yes in December it was fixed now they're telling me that I have to pay for my engine to be put back together that I didn't asked to be put taken apart and on my car stuck there I tried to reach corporate nobody give me the number I'm stuck and I'm tired of this nightmare I'm trying to reach corporate nothing this is not right my next step is to call my local news station I'm been taken for a ride I never ask for

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Brandon/Crystal - 33 d 47 m ago

0

I just bought a brand new 2018 Nissan Versa last Thursday. I get a call today that I owe them $1500 for a down payment. Even tho the sales man, the sales manager, and the finance guy who we signed paperwork with all said $0 down and now after I sold my previous car and I can't do $1500 you want to tell me I either have to come up with $1500 or surrender my car. Leaving me and my children with no car, no transportation at all. What kind of company is this that would do that to a single mom. The way I look at it 3 different people in your office all said no down payment, we signed the paperwork and were given the keys everything says $0 down. How can you do that to a person? I am going to sue your company for every penny. The last person I spoke with said it was requested from the very beginning that was the down payment but yet everyone told me zero down my paperwork says zero down. I have already contacted an attorney and unless this is cleared up I am taking legal action.

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Bobby Morgan - 34 d 22 m ago

0

On the back of every invoice the slogan seems to be operating a dependable service business requires organization, competent management, and a substantial capital investment. I also remember it being said that at Sutherlin Nissan, your total satisfaction is our number one goal. I certainly would like to give you a chance to honor that commitment by helping me resolve my issue with a recently purchased brand new automobile from your dealership. I purchased a brand new 2018 Nissan Sentra on February 8, 2018. On March 14, 2018 just barely over a month later, this vehicle stalled out while entering onto the highway and had a slight vibration underneath the drivers seat and the front end of the vehicle. The vehicle was brought in for service in which they stated they could not find anything wrong with the vehicle but did rotate the tires. Just a week or two later the vehicle began to vibrate even more when Driven speeds of 65 to 70 mph. Now! Just one month later, the automatic emergency braking system/crash warning lights have all come on at least 15-20 times (Photos to prove it) even when the vehicle is at zero mph. I'm an Account manager myself and I deal with clients on a daily basis so therefore I do believe in being given a chance to rectify a situation. On May 18, 2018 after just having had enough with this vehicle and not feeling safe for me or my family to drive it, this is what I was told by the service manager.. 1) it was the roads being driven on causing the vibration. Not sure about that since we all here in Florida drive on the same roads 2) it was a bug covering the warning sensor causing the warning lights to come on which immediately came back on within 45 minutes of me leaving the dealership after being told it was fixed. 3) maybe having the tires changed could have caused the vibration in which I had NOT gotten the tires changed other than when I first brought the vehicle in for service after only having it for one month and it was done by Sutherlin Nissan 4) lastly, they just didn't know the cause and I could take MY $23,000 BRAND NEW VEHICLE just purchased from your dealership over to another dealership for a second opinion. AMAZING!! There should be a level of comfort/confidence when purchasing a BRAND NEW VEHICLE or if not we could all just go down the street to a local buy here pay here and roll the dice . I was considering taking legal actions first thing Monday morning but decided that I would like to see if Sutherlin Nissan would honor their commitment which you post on the back of your invoices. The only bright side to this whole ordeal if you could find one, would be my sales person Miguel and Mr. Aaron DiMarco who were both outstanding even down to the car detailing folks in the back. I do understand that the customer may not always be right but the customer does deserve the right, to be heard and treated fairly. If it is found that the customer has a legitimate request, then he or she should be treated fairly and made whole by having the wrong made right. If it is this difficult only after three months of purchasing a BRAND NEW VEHICLE from your dealership, one can only imagine what it would be like for the duration of having the vehicle including bringing it in for service for the next 5+ years or the the duration of the vehicle. This will be my third and final Nissan I'll ever purchase.

Thank you Kindly,

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Roy Davis - 41 d 7 h ago

5

I was just at your Nissan service center in Greenacres Florida I had some issues with my new battery, they took care of that. My questions are: I

When I bought the vehicle in 2015 with an Extended warranty, I assumed everything is covered. I have a noise in the vehicle when I'm driving and they said they would have to do a Throttle Body Cleaning for a cost of $ 125.00.2nd When I bought the truck, I didn't really notice until I moved from Texas to Florida that the drivers door when it is closed does not match a smooth service from the drivers door to the back door and when my wife gets out of the passenger side, she has to slam the door in order it to shut. I was told by Nissan that I need to go to a Nissan with a body shop and I'm wondering will that be covered with my Extended warranty.

Roy Davis

(hidden)

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