Information, reviews and public commentary for US companies

 

Nissan North America, Inc.

Rating
0.567114
Web
http://www.nissanusa.com
Address
1 Nissan Way
Franklin, TN
37067
Contact
Andrew Tavi
Role
VP Legal and Government Affairs and General Counsel
Phone
(615) 725-1000
Fax
(615) 725-3343
Employees
13,000
Twitter IDs
@NissanNews
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Honda Girl - 10 d ago

0

I've always been a Honda Girl. However, I liked the look of the Nissan. But from the dealership to corporate (Jason Engineer/Mandy Acquisition Specialist) has been an awful experience. I finally got reimbursed for gap insurance the dealer never filled. But I wasn't satisfied with how my Sonar System never worked properly. Still doesn't! So, they decided to offer me a settlement. I rejected it because the wanted me to give up my warranty if I took the money. Lesson learned...they are not for the consumer at all. They are all about the money. Nissan need training on how to treat consumers. All these complaints an you just try to talk to people let me they haven't done research is ridiculous. #CaseW/BBBStill

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Terry - 14 d ago

0

If you have an issue, Nissan is NOT THE COMPANY YOU WANT TO BE DEALING WITH!!!!

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Cynthia piotrowsk - 16 d ago

I have been waiting over a week to hear back from a Lauren Ashton of your consumer affairs and nothing. What ever happened to the nissan promise. And why are u not honoring the extended warranty as per your class action law suit due to selling consumers cars with faulty transmission and why is it that when you issue recalls it ends up costing consumers more money ? IS THIS SOME BAIT AND SWITCH TATITIC USED TO SCAM YOUR CUSTOMERS???..I used to rant and rave about my nissan now I want everyone to run far away from the headaches your cars represent!!! Such a shame that you dont value the customers that buy your cars! .....I GIVE YOUR COMPANY A NEGATIVE 10 STARS CASE#40725079

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yolanda a dawson - 168 d ago

0

I have 2013 Nissan as well and at 72,000 miles Im told I need a new transmission. This has been a constant issue form the moment I bought the vehicle band new.

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GEovannie - 21 d 24 h ago

0

same here please if you are reading DO NOT PURCHASE NISSAN>

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Bill - 47 d 33 s ago

I was considering switching to Nissan from Honda. Then, I saw that senseless "drop the taco" commercial about 10 x in one hour. Your marketing team missed the mark on this one. Maybe you weren't targeting my demographic, but one thing is for sure, you lost a potential customer,

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Jojo - 55 d ago

0

Hello. I dont even know where to begin regarding my Nissan experience, which by the way has been the worst experience of my life dealing with a vehicle. I purchased my car back in March of 2016 from Nemet Nissan. At the time I was very desperate for a vehicle my previous car had been totaled while it was parked. The owner of car that hit mine insurance paid out but it did not cover the cost that was still left on my Scion XA. I have heard of Nemet on the radio stations by me and since they werent that far from me I went there to see about getting a vehicle. I was met by Ramon a pleasant sales man who worked with me and my special issue. He spoke to his supervisor and told me that They would pay off the remainder that i still owed on my old vehicle but I would have to buy a new vehicle from them. This is how I landed in a 2016 Nissan Versa. They also padded my income and I was stuck with a $441 a month car note, which the financier expressed would be refinanced by them after 1 yr. They also assured me that I had bumper to bumper warranty on vehicle or up to 100k miles. All of these things later I would discover were lies. In 2016 I started having car issues and my car was taken to Kings Nissan where it was kept for several months due to them needing a part that they were awaiting a shipment from overseas. So I went without ny vehicle for a few months. Nissan did pay for a rental for me and gave me some money towards my car note. I have since had minor issues with car and have taken it to my local mechanic. The last time was back in April when I contacted Nissan again about my vehicle issues. Nissan did not approve to repay me for money spent because the mechanic did not use Nissan parts. I told my car to Star Nissan as directed by Nissan Consumer Affairs to have a diagnosis done. The transmission was gone and needed to be replaced. A 4yr old car trans gone already! So once again I was back in a rental which Nissan did not repay for. On the 2nd week I was able to get my car back. The 2nd day of having my car new issues arose... I could not enter car by pushing door lock and when I started car it would shut off. My car actually shut off while I was driving! Tinesha from Consumer Affairs put in for a vehicle replacement or refund both have been denied. Even with proof of videos, bills and Nissan repair statements. Now, keep in mind I have already been swindled by Nemet Nissan in getting this vehicle when I learned they couldve done same deal with me purchasing a used vehicle (then I could've actually gotten the SUV i actually wanted) and not getting a brand new vehicle just in order to make sure my totalled vehicle was paid off. And, here it is I'm constantly having issues with this vehicle that isnt even old and has less than 33k miles on it. My car is right now still at Star Nissan repair and yesterday they told me they do not see an issue with car after diagnosis, good thing the advisor saw the videos and told them there is something definitely wrong with the car and he cannot let me safely drive like that. So I just want to know if I crash and die in this vehicle, what will Nissan then have to say and do? Mind you after research I have learned that there was a lawsuit against Nemet Nissan because of their shady and debauch business practices brought by the Attorney General and the ppl in that lawsuit won and Nemet is now shutdown. But poor little me still has a lemon with a high ass car note on a car that has had issues from the year I brought it. Then to be told I dont have warranty when Nemet told me I had bumper to bumper for life or up to 100k miles. Im just really pissed and frustrated with this whole experience and wanted to be heard as a consumer who feels taken advantage of and left stranded.

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TKO - 155 d 20 h ago

0

Nissan (Carrollton GA) has been a nightmare. The front sonar system hasn't work properly since I purchased my 2019 Altima. I've asked for my sensor to be replaced, but they haven't. And they keep my car for three days in July for a few hours job. They consistently make excuses an tell me I never had the feature on my car. I had to replace my windshield. I had a tinted they put in a cheaper one without my consent. Consumer Affairs (LVM) won't return my calls nor the dealership. It was briefly fixed back in July 2019 (Case# 36355043). Hasn't worked right since they touched it. Not sure all Tech are trained by Nissan.

The BIG KICKER IS I PAID FOR A GAP INSURANCE (Sign contract) THAT THEY NEVER TURNED IN per American financial . So, I road around for six months no Gap. And now nobody's talking or giving me my $300 back.

These practices shouldn't be going on. Nobody cares about the customer. I've spoken to management/customer Relations (A Joke). #EverybodyLies

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Stay Away Carrollton Nissan - 96 d 4 h ago

Yes Nissan Carrollton is bad. Sylvester is the worst manager. Please avoid at all costs!

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Mark - 170 d 21 h ago

0

(SPAM)

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Eric Wood - 201 d 11 h ago

0

(SPAM)

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Mel Wakkinen - 216 d 14 h ago

0

I recently purchased a 2019 nissan Fronteer. Paid a huge price for what I got . Truck has no outside temperature, no auto dome lite , no mpg averages, no auto power mirror on passengers side , no Sirius radio . These are the things that should co.e as standard equipment. Just stating my views , I know I won't buy another nissan.

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2012 Nissan Sentra transmission failure - 222 d ago

0

I have 2012 Nissan Sentra and I ham very disappointed that there has been no effort to resolve the overheating issue and therefore I now have a car that under 100K can not go over 30 miles without the transmission slipping and whining. I used to be a big proponent of Nissan vehicles but now due to the lack of customer service to resolve a faulty design issue I frequently tell people to stay away. I would like to know why you continued to use the CVT transmission after the 2010 models and why you are not willing to repair the transmission issue on the 2012 models but are on the 2013 and above models!

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NissanNeverAgain - 237 d ago

0

2013 Nissan Altima CVT transmission went bad and cost 3600 to replace. Research on line shows Nissan has had multiple issues with this Transmission. Nissan knew about the problem and should have done a recall, instead people are stuck with costly repairs. When I called and was assigned a case number, the agent contacted me a basically told me they would not help me at all and could give me no reason why I should ever purchase another Nissan. So I told them so long, also any family member, friend or just anyone that will listen will be reminded of this as well. Company is going under fast, if it wasnt for the regular employees, I would be relishing in their failure.

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PDSTAPLE6@AOL.COM - 249 d 10 m ago

0

(SPAM)

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ex Nissan owner - 250 d 21 m ago

1

Who in the world thought the "Modern Boss" commercial was a good idea?! It's pretty disgusting. If snobbish, unresponsive, and a "you don't matter" attitude is the ideal for a modern boss, that's just sad. It's a really disturbing representation of the modern female boss.

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Gloria Herrmann - 251 d 2 h ago

5

Just had to stop on a road trip from Albany NY to Charlotte NC. Keep having the sensor malfunction on the braking system. Faulkner Nissan Mechanicsburg in PA, took us in immediately and let us know we were ok to do the rest of our trip. They also gave the car a wash because they wanted to make sure it wasn't just road spray issues. They sat us down offered coffee, water and a snack and got us back on the road in 10 minutes! ( in Albany we tried at the dealership we bought the car at a month ago and they couldn't make any time for us until next Wednesday- a week from when we called )

Hooray for Faulkner - now I know why they have multiple state of the art dealerships there!

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Tom Q - 1 y ago

0

As an owner of a 2017 with 37500 miles Nissan Marano and a defective engine

Rockland Nissan checked the engine .it showedno DTC faults .

Nissan are refusing to to warrant the engine.

No warnings shown on the dashboard.

We have submitted canceled checks service reports and milage when the vehicle was serviced by my local Garage.

If you don't get your car serviced at a Nissan Dealership good luck with your warranty my fellow Nissan Vehicle owners.

I have spoken on the phone numerous this with complaints and they have with zero knowledge of a car service.

Nissan North America have refused to call me.

I am presently without a vehicle for 10 weeks.

My only option is spend 6000.00 to replace it.

Unhappy Nissan owner.

Tom.

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Anonymous - 265 d ago

wow this same exact thing just happened to me at the same location, Rockland Nissan.

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knorrababy - 302 d 16 h ago

I purchased the Nissan Altima 2019 for all the safety features they were offering. I placed a complaint because my radio was not working, and I kept getting error messages. They finally replace the radio and said they noticed the error message regarding the brake sensors and took care it. My fianc rear ended someone and if the sensors were working properly that accident would have been avoided. After speaking with a Nissan Representative, she explained that the radio in the 2019 Altima had nothing to do with the sensors after I explained that the Nissan Service Mechanic advised me that the radio has everything to do with the sensors. The representative even hung up on me and I was not arguing or using profanity. I explained that I have purchased three different Nissan Altima 2009, 2016 and 2019. Never had a late fee for payment and have never complained about any other vehicle I had. I also explained that I placed a service call about the sensors because the back sensors would stop the car when backing up if an object was in my way, but I kept almost hitting my fence when driving forward into my parking pad. The young lady explained to me that the sensors is just a safety feature and I should not rely on that then she called me back after hanging up on me because I was trying to escalate this issue. It was almost like she was taunting me and said I have seen all the calls you placed in the system and I am letting you know that there is nothing we are going to do because I have already explained to you that your Nissan manual says do not rely on the safety features . The dealer sold me over with all the features that came with car: back up camera and sensor, mirror sensors and the large Nissan safety sensor that would help you drive with the driver's assist when you are highway, it will even notice stop signs. There was a lot of hype about the 2019 Nissan Altima Safety features that made me purchase that car. After having the vehicle and placing the complaint before the accident, I was hoping that, there would be understanding and since I patronized with Nissan and have been a valued customer, Nissan should at least compensate for the accident. Someone PLEASE help.

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Anonymous - 1 y ago

0

Totally dissatisfied with Niisa Corp

Pour quality vehicles pour service lying dearshios & pour business ethics all around

This is my first & last Nissan

Going back to Honda

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Judy - 302 d 19 h ago

0

I don't blame you and I agree!

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ASHAMED TO BE WHITE!! - 1 y ago

I was buying a car at Gary Mathews last summer. I had 12,000.00 dollars cash and was ready to buy. My salesman was great he listened to my concerns and honestly busted his ass to help my out in the sweltering heat. Upon us going back into the Used Car building I sat at my salesman's desk while he tried to locate another vehicle for me at the sales tower. Minutes later while he was away apparently his desk partner whom I was talking to was looking for a pen or something in his drawer. Out he pulled a MONKEY WITH A NOOSE on it's neck. I can't tell you how sick this makes me as a white man. I was so pissed I just left. Feeling horrible for the black salesman to have to work in this environment. I asked him for the name of the person in charge and he later got back with me with her name. Sheliah Yarborough is the comptroller and she disgust me as well. I have left her multiple messages over A YEARS TIME and no return. Nissan should take there dealership this has no place in society especially with an Army base full of black soldiers a that purchase their cars. SHAME ON YOU NISSAN NORTH AMERICA!!

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ASHAMED TO BE BLACK!! - 1 y ago

0

@ ASHAMED TO BE WHITE!!,

HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA . Pass the beer.

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Thanks white man - 1 y ago

Good to hear about decency still existing, on your part.

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