Information, reviews and public commentary for US companies

 

Nissan North America, Inc.

Rating
0.58885
Web
http://www.nissanusa.com
Address
1 Nissan Way
Franklin, TN
37067
Contact
Andrew Tavi
Role
VP Legal and Government Affairs and General Counsel
Phone
(615) 725-1000
Fax
(615) 725-3343
Employees
13,000
Twitter IDs
@NissanNews
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PDSTAPLE6@AOL.COM - 3 d 4 h ago

0

LEASED A NEW 2016 NISSAN MAXIMA ON DECEMBER 2015 AND THEN BOUGHT OUT THE LEASE ON DECEMBER 2018. SINCE THEN, WITH ONLY 13,149 MILES ON IT, THE CAR HAS DEVELOPED A GROWL IN HEATER/AIR CONDITIONER FAN WHEN ON LOW AND THE DRIVERS SEAT COVER HAS COMPLETELY LOOSE UNDER THE SEAT. WHEN I TRIED TO LATCH IT BACK IN PLACE, CUT MY HAND IN SEVERAL PLACES, VERY SHARP METAL UNDER SEAT. NEVER GOT THE PLASTIC PIECE LATCHED UNDER THE SEAT SO MY SEAT COVER IS PARTLY LAYING IN FLOOR BOARD OF DRIVERS SIDE BACK SEAT. DEALER SAID THESE ARE NOT A COVERED ITEM. BEEN A TOYOTA OWNER ALL MY LIFE, BUT LIKED THE DESIGN OF THE 2016 MAXIMA. GUESS MY NEXT CAR WILL BE A TOYOTA UNLESS THESE PROBLEMS ARE TAKEN CARE OF. POOR WORKMANSHIP !!!!!

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ex Nissan owner - 4 d 6 h ago

1

Who in the world thought the "Modern Boss" commercial was a good idea?! It's pretty disgusting. If snobbish, unresponsive, and a "you don't matter" attitude is the ideal for a modern boss, that's just sad. It's a really disturbing representation of the modern female boss.

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Gloria Herrmann - 5 d 5 h ago

5

Just had to stop on a road trip from Albany NY to Charlotte NC. Keep having the sensor malfunction on the braking system. Faulkner Nissan Mechanicsburg in PA, took us in immediately and let us know we were ok to do the rest of our trip. They also gave the car a wash because they wanted to make sure it wasn't just road spray issues. They sat us down offered coffee, water and a snack and got us back on the road in 10 minutes! ( in Albany we tried at the dealership we bought the car at a month ago and they couldn't make any time for us until next Wednesday- a week from when we called )

Hooray for Faulkner - now I know why they have multiple state of the art dealerships there!

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Tom Q - 140 d ago

0

As an owner of a 2017 with 37500 miles Nissan Marano and a defective engine

Rockland Nissan checked the engine .it showedno DTC faults .

Nissan are refusing to to warrant the engine.

No warnings shown on the dashboard.

We have submitted canceled checks service reports and milage when the vehicle was serviced by my local Garage.

If you don't get your car serviced at a Nissan Dealership good luck with your warranty my fellow Nissan Vehicle owners.

I have spoken on the phone numerous this with complaints and they have with zero knowledge of a car service.

Nissan North America have refused to call me.

I am presently without a vehicle for 10 weeks.

My only option is spend 6000.00 to replace it.

Unhappy Nissan owner.

Tom.

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Anonymous - 19 d 4 h ago

wow this same exact thing just happened to me at the same location, Rockland Nissan.

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knorrababy - 56 d 19 h ago

I purchased the Nissan Altima 2019 for all the safety features they were offering. I placed a complaint because my radio was not working, and I kept getting error messages. They finally replace the radio and said they noticed the error message regarding the brake sensors and took care it. My fianc rear ended someone and if the sensors were working properly that accident would have been avoided. After speaking with a Nissan Representative, she explained that the radio in the 2019 Altima had nothing to do with the sensors after I explained that the Nissan Service Mechanic advised me that the radio has everything to do with the sensors. The representative even hung up on me and I was not arguing or using profanity. I explained that I have purchased three different Nissan Altima 2009, 2016 and 2019. Never had a late fee for payment and have never complained about any other vehicle I had. I also explained that I placed a service call about the sensors because the back sensors would stop the car when backing up if an object was in my way, but I kept almost hitting my fence when driving forward into my parking pad. The young lady explained to me that the sensors is just a safety feature and I should not rely on that then she called me back after hanging up on me because I was trying to escalate this issue. It was almost like she was taunting me and said I have seen all the calls you placed in the system and I am letting you know that there is nothing we are going to do because I have already explained to you that your Nissan manual says do not rely on the safety features . The dealer sold me over with all the features that came with car: back up camera and sensor, mirror sensors and the large Nissan safety sensor that would help you drive with the driver's assist when you are highway, it will even notice stop signs. There was a lot of hype about the 2019 Nissan Altima Safety features that made me purchase that car. After having the vehicle and placing the complaint before the accident, I was hoping that, there would be understanding and since I patronized with Nissan and have been a valued customer, Nissan should at least compensate for the accident. Someone PLEASE help.

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Anonymous - 77 d ago

0

Totally dissatisfied with Niisa Corp

Pour quality vehicles pour service lying dearshios & pour business ethics all around

This is my first & last Nissan

Going back to Honda

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Judy - 57 d ago

0

I don't blame you and I agree!

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ASHAMED TO BE WHITE!! - 118 d 8 h ago

I was buying a car at Gary Mathews last summer. I had 12,000.00 dollars cash and was ready to buy. My salesman was great he listened to my concerns and honestly busted his ass to help my out in the sweltering heat. Upon us going back into the Used Car building I sat at my salesman's desk while he tried to locate another vehicle for me at the sales tower. Minutes later while he was away apparently his desk partner whom I was talking to was looking for a pen or something in his drawer. Out he pulled a MONKEY WITH A NOOSE on it's neck. I can't tell you how sick this makes me as a white man. I was so pissed I just left. Feeling horrible for the black salesman to have to work in this environment. I asked him for the name of the person in charge and he later got back with me with her name. Sheliah Yarborough is the comptroller and she disgust me as well. I have left her multiple messages over A YEARS TIME and no return. Nissan should take there dealership this has no place in society especially with an Army base full of black soldiers a that purchase their cars. SHAME ON YOU NISSAN NORTH AMERICA!!

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ASHAMED TO BE BLACK!! - 103 d 10 h ago

0

@ ASHAMED TO BE WHITE!!,

HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA HA HA HA HA HA HA HO HO HO HO HO HE HE HE HE HE HA HA . Pass the beer.

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Thanks white man - 103 d 10 h ago

Good to hear about decency still existing, on your part.

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Onidia - 104 d ago

After my husband came back with me we I had already seen my car parked in their lot with a sign $8,500 for sale. My Husband who had Parkinsins Disease and Dementia came to try to get them to get my car back they said heres what we'll do. We cannot sell you back your old car but we can get you into something even cheaper that the Rogue, thats when they brought out the Altima. My husband co-signed for it against his own judgement and I signed it thinking I was doing something helpful to me and my husband. When we got our first bill it was $34,900 plus because they had put the Rogue in as a repossion and took my car as a trade and added the Altima. My husband and I are not well. He did what he thought would keep me in at least some kind of car. To this day from May 13, 2017, we have tried to find a pro bono lawyer but we were ot able to do that the after it got closer to the statue of limitation date NissAN SENDS US A LETTER that we would be getting both cars put on our credit as bad credit. Two cars never owned by us and my car taken. Two ignorANT PEOPLE. WE WERE BOTH COMPLETELY SHYSTERED. wE TRIED TO GET HELP ALL THIS TIME BUT COULD NOT. wE REALY NEED nISSAN TO TAKE THOSE CONTRACTS AND CANCEL THEM AND TAKE THOSE 2 CARS OFF OUR CREDIT. We both are ill and don't really know if we will ever be able to afford anoteher car because my credit is completely ruined all because Nissan made a fool our of my 68 year old husbandand myself. I still don;'t have a car to this and though all my credit is good that Nissan ?Rogue and Altima on my crediut as 2 rpossessed cars had made it nearly impossible to get another car I can afford.

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Onidia - 104 d 47 m ago

I received a flyer in the mail stating that if all my numbers matched up the I would recieve a prize. My numbers matched up, but a new car salesman named

Deven stated that I would have to test drive a Rogue SL first. I am a 61 year old disabled senior who had to give up a great job due to regular panic attacks, high anxiety and chronic depression disorder. Well upon being told to drive the Rogue SL, I firs told Deven that I was not there to purchase a car but to just pick my prize. Deven kept insisting that I drive the Rogue so I told him I would and I did. When came back, Deven asked me to fill out a blank sheet of paper with my name and address. I thought he was going to mail the prize to me but instead I was forced to take the Rogue which had been switched out to a Rogue S and Deven informed me me had given me a car I could afford. I had to take the Rogue home because by now the store had closed. I brought the car back within 3 days trying get my car back. I was informed by the finANCE MANAGER that they would not take the car back. So since I still did not have my things from my car I walked the parking lot and saw my car. The next day I brought the car back and left the keys, this is day 2. After got home I noticed a tow truck in my driveway. Nissan had towed their Rogue back to my house. Needless to say, my husband wAS ANGRY MORe with me becAUSE he said never answer an ad from a car dealership for a free prize because they will give you nothing and they will try to sell yuu a car. My husband told me to find a way to get my car back. Because after they sold me the Rogue S, they closed because even though was there at ll:00am it was 900pm. I was told that I had driven the car off the lot so had bought it. I had never even driven the Rogue S which they had switched from the Rogue SL because they claim to be helping me by forcing me to buy a car and it was not even the same care. By now they had taken my car with my things still any and told me it had already been sent off to aution. Needless to say, the story ends with my husband and I not having any car when All was said and done. Nissan had added an Altima to my car and and taken my car. But after the first few days I when I tried to bought the Altima to a dfferent dealership the man there told me I had been shystered out of my car.

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Kiflom Sebihatu - 112 d ago

I've got a call from specialist name Tristen and we had a talk for some time and he was telling me he doesn't allow assistance and I explained to him my situation and four months ago hertz owned the car and showed all maintenance they've done and car fax report clean after I buy the car took it to dealership everything was great the cvt transmission problem came out of nowhere just made only four payment from sixty payment and requested god will consideration Mr Tristen states this is unproductive call for him I was very disappointed hearing this from specialist to a Nissan car owner. Also I told him I loved the car get good gas mileage comfortable spacious room but at the moment financially in trouble . I also mentioned to him friend of mine owns 2018 Honda CR-V and he received a mail from Honda stating if anything goes wrong with the cvt transmission they will gave them life time warranty and asked him the cvt isn't only Nissan problem seems like all cars but he's not good in customer care service he said he's going to email me I don't think he'll but since everything is recorded I would like Nissan management to listen to it and improve how to handle there customers or people who owned there cars. I asked him how I can review him he stated this is the last decision the only contact information I've is consumer affairs

Thank you

Kiflom Sebihatu

(hidden)

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TBone - 112 d 5 h ago

1

Another Nissan Rogue down due to the Bad CVT Transmissions.

I purchased my 2009 Nissan with the LIFETIME POWERTRAIN WARRANTY. I took good care of it bringing it in to the Poughkeepsie Nissan dealership where I purchased it from. I got to know many managers and service reps. some in and out fast. Not sure why they didn't stay around. So I always brought it in for service, keeping good records. Even though they are so over priced, I still kept going back. In my first few months I had complaints about bucking when hitting the gas pedal and they told me that was normal, then it was time to get the 30,000 miles Transmission service spelled out in fine print for the LIFETIME POWERTRAIN WARRANTY. The service manager, by the way is no longer there, told me I didn't have to service the transmission until 45,000 miles. I asked them to put that in writing and they did. Then one day an axle went bad and they told me it wasn't covered under this Powertrain warranty--WHAT!!

I had it fixed elsewhere and paid for that. The second axle went 10,000 miles later, I paid for that . The drive shaft went, guess what, not covered!! I paid for that. I said, what is covered. My answer was you have to read the fine print.

So long story short, I have 209,000 miles on my Nissan Rogue 10 years later. Guess what. My transmission gave out, but when I asked if they would cover it with the LIFETIME POWERTRAIN WARRANTY they told me I missed some servicing and they will not cover it. DON"T BOTHER WITH NISSAN!!!

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John Douglas - 142 d ago

1

In May 2019 I purchased a 2019 Nissan Rogue from Rocking Nilsson of Springfield (VA). A few days later while reviewing the paper work I discovered the proper discount had not been given. I returned to the dealership and was told I was due $449. I was given an IOU for this amount. I have called several times over the months since then. I have talked to Mike, the store manager and Aaron, the sales manager. Both have said they would see to it that I will receive a check. It has become obvious that I have been getting the run around. I ask that you please insist that this unscrupulous franchise honor their commitments. I have paperwork stating that they will give me the money owed. Thank you very much. John W. Douglas, 6529 Deepford Street, Springfield, VA. 22150, (hidden).

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Email: authurmullenax41@gmail.com - 295 d 4 h ago

Greetings! Greetings!! Greetings !!!

Some lady in my hood introduced me to some new grant programm,

This grant is specifically place for those who need assistance paying for bills,buying a home, starting their own business, going to school, or even helping raise their children with old and retired people.

She received a 150,000 dollars check from the fedreal government.

Contact me for more explanation.

Flagged for review. 
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me - 155 d 23 h ago

Piss off!

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Benjamin - 237 d 47 s ago

0

2015 Nissan Sentra SV very unreliable. My mother brought this car in 2016, thinking that it would be a reliable form of transportation. After owning a very reliable 2004 Toyota (200,000) miles and counting with no issues she was convinced foreign cars were better and more dependable. Now she has no transportation to go back and forth to the doctor, and me being a disabled veteran have no way to get to the V.A. for my appointments. What's worse is Nissan want do anything to help after admitting these CVT transmissions are faulty when they were put in the car. They just take the money and run. Very dissatisfied with Nissan and wouldn't ever purchase another one and would advise anyone in the market for a car to stay away from Nissan. A company is only as good as there product and your product is garbage. So I'll join the social media campaign against any product made by Nissan.

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Rob - 155 d ago

0

The truth now! How much maintenance did you really have to do on that Toyota?

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Nancy - 175 d 7 h ago

0

Nissan absolutely is an awful provider of "safe" vehicles or ANY vehicle for that matter. I bought a 2019 altima on April 28 2019 and today is June 18 2019 and it's in the shop for the 3rd time. Tires wore prematurely at 5353 miles and now at 7500 miles the brakes in the front and back have went bad due to the wear of the tires. WTF! I am now expected to replace a set of tires and pay 500 for them to do the brakes to not void a warranty they don't have on a BRAND NEW CARS BRAKES OR TIRES. Screw nissan and ever buying another vehicle that had anything to do with nissan again. Yes, I am a courier I drive a lot, but I have had used vehicles all my life that have been a way better vehicle than this "new" piece of garbage I bought to not have problems. Oh, and nissan USA won't do anything about the problem, but we have safety features and a slogan of safe mobility attached to the nissan name. Well folks, neither of these are true nissan is garbage and so is the corporate behind the junk they sell to people who try to make a living.

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Rob - 155 d 36 s ago

0

Remove the name Nissan put in whomever you want and the situation will be the same.

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Curtis 650-594-4800 - 160 d ago

0

July 3, 2019 CC: WSJ, NY Times, LA Times, SF Chronicle, Car & Driver, Car Talk Jose Luis Valls Nissan Chairman for North America, Inc. P.O. Box 685001 Franklin, TN 37068-5001 Dear Jose, I am writing this on behalf of a friend, and I also mailed you a copy of this letter. Some of your dealers are failing to honor the Nissan 10 year, 120,000-mile warranty for the CVT transmission. Your Nissan Consumer Affairs office (hidden)) told me that nothing can be done about it, and they have refused any action regarding this letter. I copied the media with this letter because your dealers are endangering the public by not repairing faulty CVT transmissions which are leaving people stranded in the middle of busy intersections, and along busy highways. Nissan dealers are failing so often to honor the warranty, that a copy of the Nissan warranty is taped on the wall at independent transmission companies such as Scotts Valley Transmission. The failure of Nissan dealers (twice) to do the right thing put my friend (and me) in danger because your CVT transmission failed which stranded us in a busy intersection on a Sunday, 150 miles from home. When your CVT transmission in our 2010 Nissan Rogue began making noise and slipping at 110,000 miles, your dealer, Stevens Creek Nissan in Santa Clara told us that it was not bad enough to be covered by your Nissan 10 year, 120,000-mile warranty. When your CVT transmission was still making noise and slipping at 115,000 miles, we tried another of your dealers, Santa Cruz Nissan (now out of business), and we were again told it was not bad enough to be covered by your Nissan 10 year, 120,000-mile warranty. Then, on a Sunday at 132,681 miles, your CVT transmission failed, and it left us stranded in a busy intersection. I no longer trust your dealers; therefore, we had the CVT transmission replaced at an independent transmission repair shop (Scotts Valley Transmission). Please write a check (no partial payment) in the amount of $4,746 to cover my transmission repair ($4,329), and rental car costs ($417) because we would not have had these expenses (and danger) if your dealers had done the right thing. Curtis (hidden)

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Marlene - 162 d 5 h ago

4

I have a issue with a 2016 rogue I brought from Faulkner Nissan in Jenkintown;

I went to get some service for the car , I told the service person about a cracking sound I heard in the driver seat. It was assessed as a Driver frame needing replacement,

I have only had the car since february the seat obviously had a problem before I got it .Now I am told it is $1950. to get a new driver frame seat.

I I do not know why it is not covered in the warranty. Had i known i may have not purchased this particular vehicle. I dont have that kind of money.

I am satisfied with it other wiise I use it for work. Also I do lyft and my passengers love the ride .i get a lot of compliments.Can you help me?

Thank You

Marlene logan

(hidden)

(hidden)5

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George Karacek - 180 d ago

I just received Ann email from Nissan to upgrade my Navigation

Computer programs, when updated, are usually updated at no charge, because you pay for it in the beginning

This is the 4th time this has happened

I will never buy another Nissan product and my lease is about to run out

You people never learn

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