Information, reviews and public commentary for US companies

 

Nissan North America, Inc.

Rating
0.56
Web
http://www.nissanusa.com
Address
1 Nissan Way
Franklin, TN
37067
Contact
Andrew Tavi
Role
VP Legal and Government Affairs and General Counsel
Phone
(615) 725-1000
Fax
(615) 725-3343
Employees
13,000
Twitter IDs
@NissanNews
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Satisfaction - 1 d 5 h ago

4

Nissan CVT Extended warranty is available to consumers 10 yr/120,000. If you are having transmission problems take to authorized Nissan dealer. Great program to protect their customers but not really advertised. Found out from coworker. Google Nissan CVT extended warranty and check it out!

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Barbara L Anderson - 35 d 6 h ago

1

I bought a 2012 Nissan Maurno, 2 years ago I paid cash for the car. I really like the care EXCEPT the Transmission went out. When buying the Nissan I knew Nothing about the CVT Transmission.

The car started jerking when backing up and lunging forward. Checked the fluid did not register on the stick. My husband decided to replace the Transmission and filter, not a big deal. The problem was after we replaced it. The car would NOT go into gear. We called Nissan here where we live, they said there was not a filter, Also they do not work on the CVT transmission. We had the car towed to a Transmission shop here. They called and said we needed a new Transmission, that those transmission have been known to go out around 30,000 miles.The transmission is on order but i have to wait because where they build transmission are on back order.

I then called Nissan here to see if there may have been a RECALL on that transmission, no there hasn't been a recall. I called the corporate office, the told me they MIGHT be able to help if i would have the car towed to a Nissan dealer so they can diagnose the problem (at my expense)then Maybe the might help. I spent 18,000 on the car a now i have to spend another 4,000 to have the transmission fixed. need less to say I am NOT HAPPY. I have less than 95,000 miles on the car.

I will never buy another Nissan I will Warn anyone who is thinking of buying a new Nissan. I can not express how dissatisfied i am on the car.

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Nissan unknown CVT warranty - 1 d 6 h ago

Nissan has a Exteded warranty 10yr/120000 miles on the CVT transmission. google Nissan CVT warranty extension explains all but have to take it to a Nissan dealer for repair. Should be covered. Towing included. Make sure to spread the word.

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Rb - 5 d 8 h ago

0

My daughter was driving by herself my 2011 Nissian Sentra from North Carolina to Boca Raton Florida where I live in order to trade it in for a new nissian.

In Titusville Fl the car started to make these weird noises so she got off the highway an pulled into the Nissan dealer they refused to even look at the car saying they were to busy

She then nursed the car to cooper tire an they took the car in right away an it took them a total of about ten minutes to fix the car. Because the dealer refused to even look at the car I will never never never never buy another Nissian again an I have owned three other Nissians

Further my lease on my Toyota is up so I was going to return that an buy a Nissian

SO BECAUSE OF A SERVICE PERSONS I DONT CARE ATTITUDE NISSIAN LOST TWO NEW CAR SALES THIS WEEK

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Nissan Bullies Workers - 5 d 11 h ago

0

Nissan workers in Tennessee have been subjected to illegal and coercive labour by the practices employer during an attempt to gain union representation to improve employment standards and going basic respect for workers in the workplace. If you buy from these people you are aiding and abetting in the abuse of the rights of working people.

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madashellaboutaprobablecostlyrepair. - 5 d 15 h ago

I am in need of some help with a, what I believe to be a design problem, working with the local dealership is proving fruitless.. I own a 2011 Nissan Murano Crosscabriolet, it has a little over 32000 miles on it,, for the past month I have been having problems with the convertible top,, researching other people who have owned, or do own, the same model vehicle it seems that this is something they too have dealt with,,,, the top will not go all the way down, or, goes down but doesn't seat properly so you have a warning that the top is open, the windows cannot be closed and the trunk cannot be open,,, according to the dealership they are unable to repair it... as I am looking at a massive cost to probably have to replace the roof,, or at least some major maintainance to be performed,, and believing that Nissan has had others ask about this same problem,, I am asking what if anything you can do to help me resolve this issue

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M. Kash - 6 d 12 h ago

2

Had some very poor customer service with Reed Nissan sales area, oil was changed in car, service area was good, but certain sales people, Billy and Hamid were terrible..I also dont appreciate Hamid"s whispering negativity about a customer..I attempted to get the email for both Raymond Reed and Arron Hill from their online chat, but the chat server said they "didnt know"...a simple customer service request was made into a major issue by this (hidden)

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Gregory G Longmore - 7 d 13 h ago

0

I'm writing Nissan Corporate concerning the harassment that I've been receiving from Mt Holly Nissan. After numerous calls and emails to the dealership, and Ed Krause in particular, they continue to send me sales and service specials that I have absolutely no need for. I just bought 2 new Nissans from Cherry Hill Nissan and I will allow Bob at Cherry hill Nissan, and his prize winning service team to service all of my Nissans. Even a person with little or no common sense could see that I'm not interested in any thing that they have to offer.

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Unsatisfied boardman customer - 8 d 8 h ago

I have been a Nissan customer at the boardman Nissan store since 1999 and I currently just leased a new sentry there and even though I love my car I do not love being lied to and only used for a commission. I always have referred people to boardman Nissan which I will no longer do seeing as some of their staff are in trust worthy. I will continue with Nissan but through the Cuyahoga store my husband recently bought his car there and they were amazing, it's a shame the boardman store is no longer trust worthy and I now have to drive an hour away to not feel as though I'm being taken advantage of. I did manage to get five people to leave the boardman Nissan store and go to Cuyahoga so I at least know that they will get an honest experience.

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Nina Garner - 11 d 6 h ago

5

Hello,

I'm a 3 time Nissan new car buyer.

I just want to say Nissan product is an excellent product. Made well built to last a long time.

I have made all 3 purchases from Woodfield Nissan in Hoffman Estates I'll. The customer service is outstanding, the personal attention that given to the custmer is amazing. My sales person Latch is wonderful, the service crew Sebastian and Scott great service. I will not go anywhere else. I'm thrilled to say these guys are one of a kind. Thank you.

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klaus b. - 13 d 15 h ago

2

i bought a new 2013 rogue.runs great .the problem i have is when the car was 1 mounth out of warranty the paint started peeling off the hood and the fender. i am 65 years old plus ihave been a nissan owener since 1997.i have had 4 new nissans.in these years. i talk my car to nissan of cheasepeake va. they took pictures and they would send to nissan.there reply was i live in a acid rain area.i have not seen no other car like mine with the paint peeling. i have driven.. up and down the east coast .people have stpped me and asked about the paint peeling.i told them what nissan said sorry you live in a acid rain area.the car had 25000 miles on it . i have a mechnic for 3oyrs.never seen this ever happen .can you help me get my car repainted . and i know nissan really can afford would not be a big deal for them .

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Galina Mazor - 44 d 9 h ago

Rogue SV

Automatic transmission13,000 miles

Car was barely 15 months old, 13,000 miles and the heater stopped getting warm. Could let my car run for over an hour and it still wouldn't be warm, what so ever.

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Anonymous - 14 d 7 h ago

Sounds like your thermostat is stuck easy fix

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D McGowan - 16 d 12 h ago

0

I purchased a brand new 2017 Sentra, I have had nothing but problems with this car from day one. The customer service at Reed Nisan is a not good at all to say the least. My car is less than six months old and I have to bring it into the service shop now for the third time due to a massive leak in the car when it rains or gets wet. I live in Florida and its the wet season( so my car is filling up with water daily) My drivers door handle is now falling apart for no apparent reason. I also had to have new gaskets put on all the doors because they where falling off. I'm not happy with this car or the dealership.

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Tony L - 20 d 11 h ago

0

On 07/08/16, I purchase a used 2006 Nissan 350z with 62k miles. I am 22 years old and this was my first "real" car. It was super clean and had low mileage for the age of the vehicle. My dad owned a 1976 280z when he was my age and I wanted one of my own. I've owned the car for about a year and it currently has 77,540 miles. I meticulously take car of this car, changed the oil every 3k miles and have maintenance records from the previous owner. On top of adding oil every 1000 miles or so because my low oil light would come on.

My engine, out of the blue, started making a funny noise. I had it checked out by Nissan and it was a broken piston/rod due to low oil. As I stated previously, I have been very meticulous when it comes to maintenance on this car. Nissan knew about this oil consumption issue and put out a technical service bulletin (TSB) but never recalled the engines. So, Nissan made a defective product then put it in the market. Once they started getting complaints about engines going bad, they acknowledged to the public that it was defective through the TSB but decided to do nothing and let their customers suffer due to Nissan's production mistakes. Although, Nissan did fix some engines at their expense due to this problem in the first few years after production. Even when I went to the Nissan dealership to have my engine checked the service rep who helped me, Steve Guevara of Nissan of South Bay, his brother had the same car as me with the same problem and Nissan replaced it/rebuilt it for him. However, when I was there they said they couldnt do it for me because my car is too old. But how can that be? A cars life isnt based off how long its parked but by how much its driven.

No engine should break down after 77k miles with perfect maintenance. It seems like Nissan cares more about money rather than customer satisfaction. I went to consumer affairs and talked to someone named Chase who was no help and couldn't talk to me like a person. It was like talking to a computer. He kept repeating himself and he sounded very scripted. So I asked to talk to his supervisor, Quinta, which I hoped would be more humane but sadly he was no different. He couldn't talk to me like a person or a friend. I would assume consumer affairs would talk to you like a friend rather than being scripted. This experience has been very depressing for I had Nissan an a pedestal but now Nissan has fallen off that pedestal very quickly due to this experience.

Im only 22 and I am sure that me, my wife, my kids, my kids kids, and so on will never ever own a Nissan. I have never been so disappointed in a company. I have tried contacting the CEO and he has yet to reply. VERY UNPROFESSIONAL COMPANY. NEVER BUY A NISSAN.

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Mark S - 28 d 13 h ago

0

Yesterday while driving to work, I had to apply my brakes suddenly. My 20017 Nissan Murano veered sharply to the left almost into incoming traffic. I drove the vehicle to a local repair shop to see why this had happened to discover the rear sub frame cracked in half. I've owned this vehicle for 3 years and have spent over $2000 in repairs before this incident. Subsequent research online has found dozens of owners experiencing the same problem. I logged a case with the their consumer division only to be told there is nothing they can do for me, nor is it an issue. How can you, as a company, continue to bury your head in the sand. They issued an extended recall on Altimas of similar years for the same issue.

I asked my consumer affairs person, when I spoke with her, what would happen had I got into an accident and killed someone or was killed myself because of this defect, her reply was, we will note your concerns.

What a joke. I've also supported the Nissan brand, but can assure you as fast I can, there will no longer be any sitting in my driveway. Step up to the plate Nissan and stick behind your products.

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Jessica - 32 d 6 h ago

I have a 2008 Nissan Altima. A few years ago my dashboard started melting. I can send pictures. This is absolutely insane that this particular Nissan that I am a customer of has not "heard" of this problem. It causes hazard while driving because of the glare. I have been waiting for some kind of recall bc it is a problem and multiple people have it. 2007-2009 Altimas and I heard also the infinitites have the same problem. It's the cheap ass material used to make up the dashboard. And for people like myself and many others who do not have money like corp. Of Nissan does we are unable to buy another vehicle at this time. I will never purchase another vehicle from Nissan. Also the word has spread already with people I know who have seen it. Another thing i can do is use social media to spread the word in regards to this problem. I have talked to many people at this particular location the only option they gave was for me to spend a few thousand dollars to for a new dash. But I did not make my dash melt that is the manufacturer. Frankly y'alls problem. I did not make the vehichle yall did and are refusing to replace the issue.

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BJ - 34 d 7 h ago

Bought a 2016 Nissan Maxima last year. Have had it to the shop numerous times because of the automatic braking system. It brakes when there is no reason, no cars or items in front or beside car to cause it to brake. Told the sensors must be dirty, they cleaned them and it continues to do this off and on even tho we are keeping them clean. Almost caused a serious wreck last week, almost rear ended by car behind me on a very busy narrow road, no reason for the car to brake. Will never own another Nissan.

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S. R. - 48 d ago

I have a 2008 Nissan sentra and west Covina Nissan told me there was a recall on the airbag on the steering wheel, so they changed it but after that my horn stopped working and now the light of the airbag started flashing. This is not my first Nissan but first time the airbag turns on and I haven't had an accident!

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Anthony Scott - 50 d 7 h ago

0

Purchased a 2017 Nissian frontier have had it 1 month and the Cadillac converter is going out. Purchased it at Ted Russell Nissian in Knoxville Tn. Not happy with Nissian or the service at the dealership. My wife works for SRK ( Sumiriko) and we will never purchase another one and will make sure that all the employee know to stay away from this automaker....my advice to anyone is buy Ford or Chevy.

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Optumrx - 55 d 14 h ago

0

I have been trying to reach Nissan HR for two days and the prompt on the phone for the whole time to reach a human is "we are in a meeting and will return in one hour". OptumRX that they now have the prescription program through is pathetic. I have been trying to get reimbursed for prescriptions since April for receipts from Jan-April as they are my secondary insurance. they wouldn't return my calls, I had to keep calling them to find out what is wrong. final answer is they are refusing to pay because " the amount I paid out of pocket was less than what my primary insurance paid". So basically they stole my money. Blue cross reimbursed me for my out of pocket no questions asked. I still can't get a real human on the phone at Nissan. Because of chronic conditions my out of pocket is now about $185 a month. so I have two insurances and one won't cover it.

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Jinny - 61 d ago

0

I could not get my Altima started on January 27, 2017. After several attempts, I got it to MY repair person. After a weekend, he was able to fix the problem with a new wiring harness. Nissan had warned people that this car needed this special harness or the car might not start. in Niv, 2010. I purchased this car in 2010. It seemed Nissan didn't care if the car started or not. After my repairman fixed the car, it has always started. My family will never purchase a Nissan again. That's a possible loss of 9 clients. Surf City Nissan in Huntington Beach, CA also lied twice about repairs that were needed immediately, one for just under $2,000 and another for over $3400 Nissan will NOT do anything about these repairs.

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hearmenow - 62 d ago

0

I have made several attempts to recover my refund of $2,000 from East Charlotte Nissan after I returned the 2010 Nissan Maxima back to their location at 6901 E Independence Blvd Charlotte, NC 28227. The car was purchased on August 28, 2016 and returned on August 29, 2016 after I received a text message from the finance manager stating they made an error on the contract it had to be redone. I went to the went back to East Charlotte Nissan and told him I would not redo the contract, gave them their car back, and requested my $2,000 that was withdrawn from my bank account be returned. The reasons why I refused I to redo the contract with East Charlotte Nissan and expressed to them is as follows: I found out they;

Damaged my credit score

Illegally required me to purchase warranty in order to lower my interest rate from 15.9 to 13.5.

Wrong address. I reside in North Carolina and they put a South Carolina address on the contract.

Wrong car. The car color is Grey, not Super Black as written on the contract. It is also 3.5 SV trim, not 3.5. 5 S as written on the contract.

I was rushed, pressured, and coerced into a contract to which I didn't understand.

I have a witness other than myself who went with me to return the car on August 29,2016. Despite all of this refused to refund my $2,000 back to me.

East Charlotte knew they had incorrect information on the contract, they apparently pushed through a contract that was no good.

Throughout this process I do not like the way I was treated. I just simply expressed to them I want my down payment of $2,000 returned to me when I returned their car. However, they are continuing to refuse to return my refund although they have had the car since I returned it.

In addition to my complaint, there are numerous complaints of customers experiencing this or similar practices at East Charlotte Nissan.

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Lindsay N - 62 d 7 h ago

0

Terrible customer service. It has taken weeks to get an answer that my extended warranty will not cover my engine repair. With no reason noted. I cannot EVER each any, if you miss their call good luck getting in touch with someone. Good luck getting help with repairs or a rental assistance. TERRIBLE!!!!!!

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John CASTRO - 63 d 14 h ago

0

Extremely inneficient . All phones are only tape recorders no one answers the phones and they do not return phone calls.

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