Information, reviews and public commentary for US companies

 

Nissan North America, Inc.

Rating
0.614754
Web
http://www.nissanusa.com
Address
1 Nissan Way
Franklin, TN
37067
Contact
Andrew Tavi
Role
VP Legal and Government Affairs and General Counsel
Phone
(615) 725-1000
Fax
(615) 725-3343
Employees
13,000
Twitter IDs
@NissanNews
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Mindy - 20 h 21 m ago

Ive tried several times to get a hold of the service dept. I have a recall. Its now been two months. My part came in over a week ago and no one will return my calls. I have a case number and agent id. Does it mean i will need to go to the media? Im over it. Period. Get this taken care of immediately or i will go as high as i can uo tge chain of command as well as tv, radio...etc.!

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Teresa Gomez - 1 d ago

0

I recently bought a 2018 Sentra SL. A mistake I made when I took it out for a test drive I failed to adjust the seat. Well I bought the car, brought it home, parked it in the garage in which it stayed for a week as I was still driving my Fit. Well, I decided to drive it and adjusted the seat and I'll be darn, the head rest came so forward that it brought my head forward as to where it made it impossible to drive. I called the dealer the very next morning and was told to take it in Monday. Not only was the head rest larger then the passenger side, the whole seat was larger. Well needless to say I was not able to drive my car where it stayed for over 3 months. The dealer tried everything they could to help me. They called Nissan and so did I. They sent a representative and he saw the problem so there was hope, which when he sent the report it was stated it was ok. What a slap on the face that was. Nissan said that was the design and they could and would not do anything to fix the problem. So, my advice, check everything when buying a car. I will not recommend Nissan.

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Ron Walker - 5 d ago

2

I own a Nissan Rogue with 42,500 miles about 8 months age the value lifters started to make a little noise. this has gotten worse so I took it into a Nissan dealer in Lexington and after the kept the car over night the service said this was ok in that engine. On a colder morning it takes about 2 miles for this noise to go away. I have owned a lot of cars and this isn't normal at all.

What do you suggest should be done to correct this issue?

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Charlie - 4 d 4 h ago

My experience with that noise you mention is usually due to the engine oil taking a bit longer to lube the lifters, tappets, etc. on very cold mornings. It does take a few minutes or about a 1/2 to one mile at easy speed to have the noise diminish. I speak regarding a 4 cylinder Toyota engine. Hope that helps.

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Mike Mollenhour - 6 d ago

0

In 2013 I purchased a Nissan Sentra after hearing that the cvt transmissions had been fixed in 2010. I am now stuck with a 69000 mile car that transmission slips and jumps. This is a very dangerous situation for my wife and handicapped child. Shame on your Nissan for not standing behind your cars.

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Keep away from nissan. They are cheaters. - 5 d 4 h ago

0

I have had two bad things happen to me. One, the first was 2015. They lied about the miles on a NEW Murano that i leased in 2015

Because i did not print the carfax, i am out of luck. Yesterday i wanted to turn in my leased car for a new one.. Guess what?

This other nissan dealer posted cars on their site. New 2017 Nissan Murano 58 miles for 30,000. hmmmmmm. i right away went to car fax. This is a leased car and has lots of miles on it. I now printed it right away before before i report this to nissan corp office. They changed the milage on it. Do you believe i got s----d again. BUT this time i have proof. 2/1018

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Charlie - 8 d 19 h ago

What sort of example are you setting with this latest Infinity television ad? The one I'm referring to is "dad" driving is Infinity with kids in the vehicle in a city at ridiculous speeds. Not only is he portrayed as speeding, he's breaking numerous traffic laws, backing down a street at a ludicrous pace and more. All of this to see "mom" in a marathon. Who approves what is aired for your company? Does anyone realize that some people who watch this nonsense start thinking that they can emulate what they see when they get behind the wheel of a motor vehicle? This commercial is absolutely inane and gives of the air of "look what I can do" without any regard for safety. How about someone in corporate having this spot removed from the television screens in the name of common sense. Oh wait, I'm sorry, common sense is not common any longer.

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Charlie - 7 d 45 s ago

Mmmm, I suppose that one does not get a reply from the big shots regarding anything that is posted here. Ok.

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Judith Shelley - 9 d 3 h ago

1

In 2013 I bought a new Altima from Peoria Nissan in Peoria AZ. At that time they sold me a "top of the line" extended warranty that cost approximately $2,500 which, at that time, was told to me that would be good for the duration of my loan. Right after Christmas my better half took extremely ill. I had been driving late on Saturday night from the hospital; came to a red light and the car died. I was almost in a wreck there were cars coming up behind me that obviously didn't notice my hazards or perhaps they were fading but they almost hit me. I was terrified. Got the vehicle towed to my home at my own expense. Put a new battery in the next day but the minute you took the car from park to drive it would die again. I finally had it towed to another Nissan dealership (which were human beings) closer to my home by the name of Tempe Automation in Tempe AZ. Their service rep Zack was awesome! He told me I had the top of the line platinum warranty and they should cover the tow, a rental and any parts. They did diagnostics and found out it was the transmission. I was in despair as the chain of events with him so ill was enough without having car difficulties. Then I receive a call from Zack. When I purchased the vehicle I was told only that the car would be covered for the full duration of the loan and I still had one year to pay on it. They said nothing about a mileage restriction. Zack then told me that I had gone over the mileage restriction of 75,000 mi. In other words they sold me a 2500.00 aftermarket extended warranty that was good for only 15,000 miles over what my manufacturers warranty covered. This was, in my opinion, fraud. So there I sat with no car because I had to return the rental when I discovered my extended warranty wasn't worth a pound of salt. I called Peoria Nissan and spoke with a person by the name of Tim. He was rude. He stated "you probably have in your purse or wallet their (MPP) card in your purse or wallet." I told him I had never received anything from them which is true. He was rude and callous not at all smooth as silk as the sales rep and finance people were when I first purchased the vehicle. I finally hung up on him because he was making me feel like a fool and my last words to him is I will never buy a Nissan again. Zack from the nice dealership tried calling to get help to fix this vehicle citing hardship but that went on deaf ears. Then my son put a review on Yelp calling Peoria Nissan criminals. He got an e-mail from a man names Emilio. Emilio said if we were satisfied with what they did would my son take down his review. He agreed. The bottom line is he never replaced or fixed the transmission saying that when the battery died the computer got somehow goofed up and it needed to be re-programmed. They towed the vehicle back to Tempe Nissan Automation where it stands today. Now I am afraid those scheisters put a bandaid on the vehicle and I am afraid to drive it. My case in point is does Nissan Corporate stand behind these fraudulent people? I have no vindication. I want to give Tempe Automation my business for a new Nissan Rogue but I feel cheated by Peoria Nissan. While I know Nissan corporate had nothing to do directly with my plight, why do they allow these practices to continue without at least penalizing those dealerships who victimize their customers. My better half died a week ago. During that time, I went to work after I had

expended my vacation, my sick days and even took some no pay days to care for him. On a Friday he was put into hospice and my son called and said he was freaking out. I think he knew what was befalling him. My boss came up to me and said you have my permission to leave. I said "I have no car." The pain and suffering I have endured at the hands of Peoria Nissan had to be put into print and now I am thinking that I can't do a deal with Tempe Automation just because of this experience. I just don't trust the Nissan brand anymore...the saving grace is Tempe Automation is exemplary. I wish I would have gone to them in the first place~

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Bob McArver - 14 d 4 h ago

some time ago a lady was kidnapped and placed in the trunk of her Nissan car. She escaped when the kidnapper stopped the car. When she heard the door shut she used the yellow lever that is installed in your cars to release the trunk lid and escaped..

I wonder why you do not use this incident and the person involved to advertise as a information commercial about the safety features you provide. (hidden)

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Trevor Gillott - 14 d 19 h ago

0

Purchased New 2018 Nissan Armada Premium end of November 17.

Sadly the vehicle has had the same BCI malfunction 3 times now in under 2000 miles. First 2 attempts by my local dealer did not rectify the problem and today it has happened again for the 3rd time. Sadly going to have to complain via the FloridaLemon Law.

Frankly I have totally lost faith in this vehicle

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Laurie - 15 d ago

0

I am writing u about a refund nissian owe me when l payoff my nissian 2014 truck way before the maturity of the date in which it was to be payoff.l am entitled of that refund money.

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Eileen Ryan - 17 d 44 s ago

0

I'm calling to complain about a $25 late fee added to my bill. I have had Nissan vehicles for years.Recently I have had a loss of income due to a disability. I called the number to pay my bill but first I spoke with Malika B asking her to waive the fee as a long time customer and in light of my circumstances.melika b. advised me that I must be held accountable? and when I asked to be transferred to a supervisor she disconnected me. I have had my issues with Nissan but this is unprofessional behavior. I will be contacting the better business bureau on 2/5/18 unless I hear from a supervisor

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K.STRAYHORN - 17 d 6 h ago

1

My Nissan is great ,my experience was terrible, First the sales manager would not agree with price that they gave me on line he explain that the rebates were broke down into different groups ok that's fine ,next time post. Then he agrees to give me all but 500.00 of it on first paper we agree on he did, On final paper (my fault for not catching it changed) Then we go to finance dept. rude is all I can say he told me if he was married to my wife she wouldn't get car and would have to get a different hobby then getting new cars ,he was upset because we wouldn't buy his ext. warranties or except his 4.9 interest rate. They send me a short survey on ,y email, I BASELY SAID WHAT I AM SAYING HERE AND CHECK OUT THE NEW EMAIL. Lisa Linn To: (hidden) Cc: Roger Smith Jan 31 at 12:28 PM Hello Beth and Kenneth, this is Roger Smith at McLarty Nissan. I am truly sorry for the fact that you had problems with our finance department. We have addressed the issues and he has been dealt with by the General manager. Thanks for your honesty on the survey you filled out, however you will be receiving another survey from Nissan and unfortunately this survey only affects me. I wish it didn't but it will count against my monthly score. I am asking please to not fill this survey out since you encountered some problems I could not control. If there is anything I can do for you all please let me know! Thank you, Roger ALL I CAN SAY IS WOW PEOPLE NISSAN GREAT CAR JUST NOT ALL PEOPLE OR NISSAN PEOPLE

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NeedToVent - 19 d 19 s ago

3

Overall, I very much like my band new 2017 Nissan Maxima, but there is one disappointing flaw that appears to be systemic with Nissan I are referring to the rubber strip above the doors along the roof line. The passenger side is especially bad the rubber doesn't fit smoothly and, quite honestly, the effect is both annoyingly tacky in appearance and certainly below the standards of a quality car. I went back to the dealership and showed this problem to my salesman. He indicated this is actually normal, and that while he agrees it does not look great, he pointed out that other brand new Nissan cars on their lot, including models other than the Maxima, suffer from the same issue. I went with him to see for myself and the answer he gave is 100% correct. I can assure you this issue has never occurred with any other vehicle I have owned over the years including Toyotas, Fiats, Fords, Chevrolets, Mazdas, Minis, etc.

While this may not be something that can be fixed, future Nissans should have this issue corrected.

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Al - 19 d 3 h ago

1

I purchased a 2017 Titan Platinum Reserve. I have been to the dealership complaining about the hesitation problem for over a year. When are you going to fix it?

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mike - 31 d 23 h ago

0

Nissan woodman in Colorado Springs the worst dealership in customer Service I have ever seen, I will never again purchase a Nissan vehicle again from management to staff these guys need to realize they are not the only dealership in Colorado Springs Colorado

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Milligan - 31 d 4 h ago

1

I am having quite an issue with my 2014 Nissan Murano Crossover Cabriolet. I have had the car to two different Nissan Dealerships-Pinnacle and Avondale. I paid to have it towed to Avondale -where I bought it 2 years ago. They have had the car over 2 mos as it came in with a working convertible but a small hitch in the movement and somehow the whole top doesn't work and I keep getting different stories. I know Patrick, Julie, Tony and technician really trying but I brought it in BEFORE thanksgiving and still don't have it back. I paid for highest level warranty so anything wrong (as I was told by guy who sold it to me at Avondale) would be fixed. NOW it seems that doesn't stand. I keep getting different stories and I was getting ready to sell it. My confidence in all is not high plus customer service is so lacking

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Cheep Paint job - 51 d 13 h ago

0

Oh and they say contact consumer affairs , well there a total joke ...play phone tag with them for 2 weeks for them to say we can't help you .

I strongly recommend. ..do not buy a Titan

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I have no more to say. - 36 d 24 h ago

0

I agree with you. I lust looked at our papers from our 2015 nissan murano and saw they checked off the box USED . It was supposed to be new. When i went to carfax it said 11,000 miles.. next day when we were going to pick it up, it was changed to 47 miles. we just got a notice our lease was up 2018. wrong! we took a 3 year lease 2019. I called nissan corp, she took down everything i told her and said we

would get a call next day. we did. from the dealer. he was VERY rude. he said human error, really? when we got the suv it did not smell new inside, there were finger marks all over inside, It had all scratches on the back row outside door. the sales person had to call the guy to buff them out. well, they have lost a sale because we alway;s get a new one every two years. even though the lease is for 3 years. corp office said they would call me back, instead this nitwit from the dealership called back and said, there is nothing they can do, maybe not, BUT my attorney will do something about it. I have the proof.

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Carol - 33 d ago

1

So did I

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Sebastian - 59 d 1 h ago

0

You've lied to me, sold me cars missing important safety issue which once cause me to rear and a car because there was no brake assists promised. You then promise me my isrt car is a total and I will be safe buy another and finance my as a predator then withhold documents required by the gap insurance company who cannot pay off the las 5K of a 27K Nissan central and now only pay half of that because of your mistakes and you, on top of this ruin my credit by putting over 12 inquires on my credit after promiing me 1, with 0% interest based on crdit well over 70s and now my late payments on a car I no longer own ruin f further. I'm contacting a lawyer and hope to turn this into a public suit so everyone know to stay away from NMAC News is next call

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Anonymous - 36 d 24 h ago

AGREE,

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Meyerml2@gmail.com - 39 d 40 s ago

5

Thank you for your quick action on the air bag issue.

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Bob - 40 d ago

5

Good Afternoon,

I would like to thank you on behalf of my wife and I. We were in a bad accident Dec. 19th 2017. I feel the 2012 Nissan Frontier I was driving at the time did a great job protecting both of us. We have injuries,but nothing compared to what we could have gotten, had we been in a smaller vehicle. The truck was a total loss. The impact was around 50 miles an hour, front passenger side to the others vehicles front drivers side. All of the safety features functioned they way they should have. I just wish the truck would have had side air bags as well. Again Thank you from the bottom of my heart.

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