Information, reviews and public commentary for US companies

 

Nissan North America, Inc.

Rating
0.579336
Web
http://www.nissanusa.com
Address
1 Nissan Way
Franklin, TN
37067
Contact
Andrew Tavi
Role
VP Legal and Government Affairs and General Counsel
Phone
(615) 725-1000
Fax
(615) 725-3343
Employees
13,000
Twitter IDs
@NissanNews
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Benjamin - 2 d 6 h ago

0

2015 Nissan Sentra SV very unreliable. My mother brought this car in 2016, thinking that it would be a reliable form of transportation. After owning a very reliable 2004 Toyota (200,000) miles and counting with no issues she was convinced foreign cars were better and more dependable. Now she has no transportation to go back and forth to the doctor, and me being a disabled veteran have no way to get to the V.A. for my appointments. What's worse is Nissan want do anything to help after admitting these CVT transmissions are faulty when they were put in the car. They just take the money and run. Very dissatisfied with Nissan and wouldn't ever purchase another one and would advise anyone in the market for a car to stay away from Nissan. A company is only as good as there product and your product is garbage. So I'll join the social media campaign against any product made by Nissan.

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nelbert rickey - 3 d 9 h ago

0

bought a nissan frontier from nebo auto in jonesboro arkansas, have had the truck for 10 months now. have only got to drive it 4 months out of the 10.had to change motors and the motor that came out had been changed before i bought it. car fax said it was good. i have put 2 motors in it in the 10 months and right now it is setting in the shop for transmission work. it has been there for three weeks and still can't get the parts to fix it. nissan is not a very bad company with very bad products.if you have lots of money i would suggest investing in a nissan automobile at least you would know where your money went.

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Chris - 6 d ago

0

Me and my wife bought a 2014 Nissan Versa from Ken Pollock and Wilkes-Barre had it for a few days and have nothing but problems with it Muffler went motor mount and now there is a squealing noise coming from engine cruise light keeps flashing and dealership does not want to take care of the problems bad and poor service never buy a car from Ken Pollock in Wilkes-Barre cross from Olive Garden poor customer service

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Anonymous - 98 d 9 h ago

have a rouge and i am now on my 3rd transmission nissan wont help and does not care i will never buy there products again i am telling eveyone i know not to buy either a company who does not back there product is not a company i want to deal with!!!!

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nina - 9 d 38 m ago

same thing happening to me

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Robert Dalesandro - 15 d 3 h ago

0

I truly hate getting an oil change..not only do they pull every trick in the book to charge you for something that is free .....customer service is the worse...route 22 nissan in Hillside N.J got a new manager every month. ..You cant build a relationship which is paramount to customer service....When they hire new people every month....The new employee doesn't know what the old employee robbed you for...So he tries to Rob you his self for the same parts the old guy got you for....They damaged 4 rims in January ..its now April an there still not fixed even after they said it was there fought....now im waiting for tires that were ordered in Jan, an its April an know one ordered them. ...Customer Service is Shabby at best...i wouldn't recommend this place to anyone...save yourself a headache ..Lucky the car is more reliable, then there service.

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Veronica A. - 29 d 8 h ago

I bought a 2017 Nissan Altima at Stadium Nissan of Orange, Since I have had problems with it. Poor customer service as well at the Service Department. First the shift button was stuck, which I had only less than a year went out, took it in and they wanted to charge me over $1,000 to fix not customer satisfaction. Second, my fuel pump was defected took it in and they replaced it. 3rd my Battery blew up sort of saying. Acid all over my car. I ask myself how can that be possible. I have had my car for only 1 year and 10 months. The customer service in that place is horrible. They fdont explain nothing and care less. I purchased two cars from this place 2017 Nissan Sentra and 2017 Nissan Altima. Do they care NO!! I need a resolution and my expenses resolve. VERY UNFAIR!

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Anonymous - 25 d 9 h ago

I wish I had read these reviews before buying my brand new Rogue that is giving me problems before 3000 miles. I will get myself an attorney and will fight till the end. Not fair. You buy a brand new car for a reason.

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Anonymous - 30 d 9 h ago

Nissans are great cars unless you want a transmission.

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Mike k - 30 d 13 h ago

0

This message sent to Courtney who claims to be in charge of customer facing

As dissatisfied as I am with Nissan Vehicles,Nissan Customer facing, Nissan customer service, Nissan consumer affairs as well as Nissans decision I must move forward and get my vehicle on the road. Nissan has put me in a hardship situation financially but doesn't seem to care. I have been hung up on , lied to and no one seems to want to followthrough, most everyone wants to do is close this case.

What are my next steps on getting the faulty transmission that Nissan rebuilt in 2016 repaired again? What warranties come with it? Where are your Nissan locations other than World of Nissan Denville as they wont stand behind what was done before either? Get back to me at your earliest available soI can move forward. I will never forget the actions and manner in which I was treated or the fact of how you don't stand behind your product as well how you do not want lifetime customers. The est. cost of fixing my transmission around $4000 Nissan paying 50% leaves an estimated balance of $2000 which is the difference of keeping a customer and loosing one, possibly more.

I do wish to hear from your supervisor regardless of how I proceed.

Unbelievable

Mike k (hidden)

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J R B - 31 d 8 h ago

2019 Rogue transmission problem will not shift into overdrive when cold runs 40mph at 2500 rpm . I am told that is normal, wish told before I purchased. Takes 5 miles to warm up. Car has 400 miles. i. am told its normal

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Angie - 39 d 9 h ago

2007 Nissan Maxima...2x failed CVT transmission and absolutely no help what so ever!!!

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TINA CARR - 45 d 19 h ago

5

MY '08 XTERRA WAS PURCHASED (USED, PRIVATE PARTY OVER 120,00 MILES ) OCTOBER 2017. IT HAD BEEN FINE ALL THIS TIME UNTIL MY SERVICE LIGHTS AND SERVICE ENGINE CAME ON ALSO MY CAR JUST DIDN'T WANT TO START. WELL I TOOK IT TO OUR LOCAL NISSAN DEALER IN CERRITOS,CA THE SERVICE MAN WHO HELPED ME, I WANT TO SAY HOW WONDERFUL I WAS TREATED. IT WAS AS IF I HAD PURCHASED A NEW CAR. THEY GAVE ME A LOANER SO I DIDN'T MISS WORK, THEY ALSO SENT AN UBER TO PICK ME UP. MIQUEL ANGEL GARCIA SHOULD BE COMMENDED. THERE WAS NO QUESTION I COULDN'T ASK HE HELPED ME GET A LOAN TO PAY MY BILL. I AM SO EXCEEDINGLY HAPPY WITH THE SERVICE I WAS PROVIDED WITH I HAD TO WRITE TO YOU. MY CAR IT TURNED OUT HAD HAD A RAT IN IT AT ONE TIME AND HAD CHEWED THE VACCUM LINES, ELECTRICAL, ETC. THE MECHANIC FRANK ALSO DID A FANTASTIC JOB CLEANING IT ALL UP. YES I SPENT A FEW THOUSAND ON IT ALL BUT MY CAR HAS NEVER RUN BETTER AND THE SERVICE IS AWESOME! I AM A WOMAN AND ITS SO EASY FOR ME TO GET TRUMPED UP CHARGES AND I AM JUST SO THANKFUL THANK YOU SO MUCH FOR WORKERS WITH CLASS MIQUEL ANGEL GARCIA AND FRANK THE MECHANIC

CERRITOS NISSAN IS THE ONLY PLACE I'LL EVER GO FOR SERVICE ON MY CAR. WHEN I AM READY TO PURCHASE A NEW CAR I WILL PURCHASE IT THERE. I AM ALREADY RECOMMENDING THIS DEALERSHIP TO MY FRIENDS AND FAMILY. CERRITOS NISSAN IS A CLASS ACT!

SINCERLY,

TINA CARR

8811 PARK ST SPC 45

BELLFLOWER, CA 90706

(hidden)

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Anonymous - 50 d 12 h ago

1

I have been a loyal Nissan customer since 2011. I currently have 2 leases in my name due to the fact that my credit was much better rated than my husbands. We are now divorced and the lease is up in June so obviously I'm one 1 person and don't need 2 vehicles. Nissan is indicating that since I am returning the vehicle that I am not a loyal Nissan customer even though I already have another lease through them and they are making me pay the $395 disposition fee for not being loyal. I guess giving them almost $30K in payments for 8 years is not loyal enough plus I am still paying my other lease until October 2020 and have every intention of staying with Nissan. This is not the way to treat a loyal good paying customer who keeps coming back.

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Parks - 59 d 12 h ago

0

I bought a 2019 Nissan Altima. Drove it off the lot with 5 miles on it and now at less than 1000 miles I am having to have the drive train replaced! I've already missed 4 full days of work with the service dept at my dealership trying to figure out the problem. New part has been ordered and thankfully covered under warranty but that still means another day of missed work. Will never buy Nissan again!!

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Email: authurmullenax41@gmail.com - 60 d 8 h ago

Greetings! Greetings!! Greetings !!!

Some lady in my hood introduced me to some new grant programm,

This grant is specifically place for those who need assistance paying for bills,buying a home, starting their own business, going to school, or even helping raise their children with old and retired people.

She received a 150,000 dollars check from the fedreal government.

Contact me for more explanation.

Flagged for review. 
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David A. Verplank - 60 d 9 h ago

5

Lots of negative reviews here, all justified i guess, but i have a positive remark. I bought a 2008 Nissan Titan and still own it. I have 480,000 miles on it. Same spark plugs same gas mileage as when I drove it off the lot and have only replaced the starter and alternator. Normal oil changes, tires as needed and brake work.

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travis hoyt - 63 d 5 h ago

0

Im a disabled Iraqi war veteran, I bought a 2017 nissan titan diesel had a programmer installed and after market air filter. Had a injector go out at 27000 miles took it to dealer the wont fix under warranty I spend $1300 on repairs get the truck back worse then I left it. Take it to another dealership they cant diagnose the problem they say its because of the programmer but cant prove to me how or why it's the programmers fault. They just tell me we dont know what's wrong with it. that the code its showing could be several things but we wont cover it under warranty so here I am paying for a truck that nissan cant and wont fix that I am still paying for. I haven't been able to go to work since the truck broke December 31st because i travel for work and we have a newborn baby and i cant leave them without a vehicle. It's just a shame the way nissan is handling things I hope more people see or catch wind of how nissan treats its customers.

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Janine Geddes - 65 d 9 h ago

1

I bought a 2009 used Nissan Altima through a dealership about 3 years ago, My 1st issue was a computer module..took car to dealership they admitted it was a recall issue..I had to pay $400? so I could have my car I was given no choice to pay. Now my car as been sitting in my driveway since before christmas 2018, itn wont go in gear no drive no reverse, and not one mechanic within a hundred miles will even touch the CVT. Lovely I cant afford to have it replaced.I live on disability. Now I cant get to doctor appoints or even just go to town. Yet I still have to make my car payments..Shame on Nissan for not handling this matter with all the vehicles with this problem.People pay for your vehicles you should properly take care of us with no limits or mileage for your mistakes.

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Kurt Holland - 66 d 8 h ago

0

Safety Recall Campaign 2011-2014 Juke...Fuel Pressure Sensor. I own a 2014 Nissan Juke and as of late my Juke developed a severe gas leak and fuel fumes would engulf my car. My eyes would burn, nose would run and severe headaches. I took it to a certified Mechanic and he said, that it was a safety issue and could very easily catch fire. He madecan appointment to have it fuxed the next day, andcwhen I arrived he handed me the paperwork and said, regardless of the fact that the recall had expired Nissan should fux it giving the severity of potential fire. I called Nissan and they gave me a reference code; however, a gentleman by the name of Austin said, they wouldn't pay for the repair regardless of the potential health hazards. I was livid, I said, your kidding me, its only around 400.00 dollars. He said, they carefully reviewed my case and I said, thats impossible giving the fact that it could blow up and cause severe injury or even death and thus, I would be able to seek llegal action for millions and ultimately win the case. Obviously, that didnt concern him, so Ill pay for it and expose them through the media...etc; furthermore, I will never by another Nissan.

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Herb Steinbarge - 67 d 10 h ago

5

I've been a faithful Datsun/Nissan owner since '73 when I bought a new 240z.Since then I've had 6 different models and pleased with them all.Three months ago I thought I'd try

another auto company and I leased a Buick SUV.Now here's the fun part.I turned in my leased Nissan that had 12,000 miles to the local dealer after it was checked and deemed "no problems or dents" Now I get a letter from

Nissan Motor Acceptance saying I owe $422.65 to "relocate" the car to another dealership. The auto was great the customer service really sucks.I'll pay the $422 because they turned it over to a collection agency but I will NEVER buy or lease another

Nissan....nor will my family...or friends.So much for being a faithful customer.

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Gene Burchett - 70 d ago

1

I am the sad owner two Nissans. I purchased them both new in 2014. A 2014 Sentra for my wife and a 2014 Altima for my self. Both have the infamous CVT transmissions. Both have failed. Nissan sells inferior products, offers little customer service and demonstrates no goodwill. Nissan has lost me and all family members as customers. FOREVER!!!

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jose maldonado - 71 d 10 h ago

0

i own a nissan pathfinder 2014 two month after i took it out from thr dealer i have to bring it back to get a transmission replacement and now 5 years later with 64000 miles on it the engine dye on me.... the mechanic is charging me 12,000 dollars to replace the engine... new engine..... took it to the dealer where i bought it from to get it check out and they told me they did not find anything and could not help me with engine warranty..

very dissapointed with this purchase i will never buy another car from NISSAN...

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Byron Souza - 80 d 4 h ago

0

I have purchased several Nissans and one Infinity in the past. A few years back I was buying a cars for my twin daughters who were leaving for college. I thought I would be able to count on Nissan to be a reliable car for my girls. At 60,000 miles the CTV transmission failed, I began searching for information on the Nissan transmission and was very disappointed by the reliability issues that were posted on line and how Nissan was not standing behind the transmission. The dealer installed a brand new factory Nissan transmission and the second transmission only lasted 1 year (18,000 miles). I know have a car that will cost more to repair than it is worth and Nissan and the dealer are refusing to take care of transmission. BEFORE BUYING A NISSAN CAR RESEARCH RELIABILTY OF THE CTV TRANSMISSIONS, as I wish I would have. American car manufacturers almost let the Ford and Vega and other unreliable make destroy the American cars, now Nissan is following suite. PLEASE DON'T TAKE MY WORD ON THIS - GOOGLE NISSAN CTV TRANSMISSION

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Anonymous - 79 d 9 h ago

0

My Altima has been squeaking since so purchased it. The dealer put blame on the weather. I paid for two repairs and Nissan was not willing to assist although it is not normal to have squeaking brakes every time you back. So, I too am very disappointed in Nissan, including the corporate office who backed up the dealer. Never buy Nissan!!

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