I just received the most humiliating, embarrassing, and rude service from your Credit Card Department. After receiving my Full Body Massage at the Nordstrom Spa location in Troy, MI Somerset Mall, I applied for a Nordstrom Credit Card. The Associate was kind enough to explain the application was stalling asking for a reference number. She stated that's happened a few times, no worries. But the issue occurred when she called the credit department. The Rep on the phone asked to speak to me. I'm thinking for what?? So I get on the phone and the Rep is stumbling over her words saying "We just have a question to ask, is there anything on your credit we should know about?" I'm like huhhh???? So I asked "what do you mean by that?" She couldn't answer saying" we just need to know". I said, I've never heard of that before, had never been asked that before in my 25 years of obtaining credit, buying cars, etc. So I asked the Rep "Can you provide me with examples of what what do you mean exactly by the question?, like what things?" So she says" I can't answer that ". She got irritated and asked for the associate. The associate even said" I've never had a customer go through this", so she was concerned about me and felt bad. I asked to speak to the Rep again and she refused to talked to me only telling associate I was denied? Wtf??? What kind of B. S. Unprofessional interrogation treatment is that?? I loved my massage, it was great, but that fool on the phone was awful. I deserve to be treated better.
Its probably because you have a fraud alert put on your credit file requiring Nordstrom to call you directly before opening credit or you were a victim of ID theft and put a hold on your credit bureau file. They should have handled it completely differently, it sounds like you ended up with a scared new rep who had never seen that before and didn't know what info they could provide. I would reach out to the phone number on the letter you receive from Nordstrom about the application to verify if that's the reason. They can help you from there if you still want the card.
I was just hung up on by Steve in Denver he was extremely rude saying he doesn't have Corporate number to report him
At a store in Denver or the credit card office?
Why is it that some of your employees, members of management to be exact, cowardly resign after getting called out by some of your other employees?? Grow up and take ownership.
Gainesville Florida is a very racists warehouse they treat temp employee like crap send all blacks home and keep the other folks there when they work they behind off unlike others
Worst experience ever. I made a purchase online for some boots. They were paid for and in transit with UPS. Then bam no package Nordstrom decided to intercept the pack and have it returned back to them. I was told it wash a human error in pricing. Well ok that was not my error. I was purchasing these boots as a Birthday gift for myself. Thanks now I have to run around looking for a replacement.... this is not how you conduct business and expect to keep customers
Same thing happened today to me. Ridiculous....
This just happened to me today. I'm on the phone with them now and they are about to lose a customer who spends $1000/month over THEIR $30 error!!! In California, it is illegal not to honor the price advertised which is where the shoes they intercepted were shipped from. Had I requested expedited shipping, they'd be on my feet already and there would be nothing they could do about it!
Same thing happened to me! Agreed. Definitely unprofessional and is making me think twice about ordering online with them anymore!
Same thing happened to me. Bearpaw boots supposedly had a glitch. I didnt do the glitch, they did. I'm so fustrated
Your employees are so rude. I used to shop there all the time... no more
Nordstrom is my favorite store in the world.
Nordstrom prices. Outrageous. Eat dick.
Wow....order 2 pairs of boots from Nordstroms Rack. Package said it was delivered today but received nothing....check tracking number and when I checked the address it was delivered today today March 8, 2019 to San Bernardino California. Called Norstroms and they said they recalled the package because the price was wrong on one pair of the boots. Price should have been $49 and not the $23 that I had purchased. They said that there had been about 1000 customers impacted by the glitch in their system and they did the same thing to all them. They said they refunded the purchase but are not able to send out the boots and they could do nothing further except provide expedited shipping if I found something else. And I thought Nordstroms was about customer service. This is the first time I have ever experienced something like this with Nordstroms. I
I am writing you for a second time in regards to the boots that I recently bought. I understand that quality assurance can at times miss things and that is fine. My frustration is that I wrote you about being cut deeply on one of the products that I bought from your store and I have not received any acknowledgment. As a new customer that bought 3 Pairs of boots in my first transaction, I would hope that I would get some kind of response with at least an apology and assurance that you would be looking into the issue to prevent it from happening to someone else.
With that being said if I do not receive some kind of response into this issue I will not be shopping with your company again and neither will anyone in my family. I know it may seem like a few drops in the bucket for you, but word of mouth does spread quickly and this is a safety issue not an issue with aesthetics.
Thank you so much for your time. I really hope to hear back from you soon.
I want to be sort of anonymous for this review. For now! I have shopped 'n.com' for more than 3 years. My account is a little over the top, because I let the desire for many fine items to run away with me! This will most likely come to an end.
For some reason beyond my understanding, the .com company started to include Lasership as a delivery carrier! I was shocked. How would you like your expensive garment left outside, in a pile of snow, with no alert as to delivery?!! this is what Lasership does. I had previous experience with this carrier last year; several occasions. ( a different company) so, I was furious that .com decided to add them on their delivery list. the most recent orders were left outside, as I said, in the snow, to be damaged or stolen! I decided to try one more time, and just found out this morning you have assigned Lasership to my orders.
Well, I guess you don't need nor want my business I will pay off my account and that will be that.
Hello, my name is Jennifer Bennett. I went into the Anchorage Alaska Nordstrom store about a week prior to ask about returning a Burberry trench coat that was purchased for me. The sales person was very quick to tell me without the credit card it was purchased on, or a receipt - it wasn't happening. They didn't take the time to even look into my rewards history. I went back today and spoke to a manager. Teresa was amazing and took the time out of her day to really help me out. Unfortunately on her end she was only able to look two years back into my rewards account and couldn't find the trench coat. She gave me the number for the hotline to call them and told me they could look into my accounts history a little further. Again, I was met with someone who was quick to be judgement and rude and ultimately just snarky. I used to work at Nordstrom, and honestly I am very shocked at what this company has turned into. I have been disrespected only because I want to return a coat that makes me look like sponge bob square pants and is just collecting dust in my closet. At this point, I told the female on the phone I had already dealt with someone being rude to me and I didn't appreciate her demeaning attitude towards a loyal customer. I then called the presidents 206 area code number. Shocking - the assistant there proceeded to treat me awfully also. At this point, I would genuinely like a phone call from a kind individual who would like to make this right. Someone who cares about one customer in Anchorage, Alaska who just wants to return a $1,000 Burberry jacket that gives me square shoulders. Thank you.
Jennifer Kim Bennett
Do you need a personal / business Loan at 2.34% if yes send an Email below: (hidden) All requests are strictly confidential. FILL THE INFORMATION BELOW. 1.FULL NAMES: 2.COUNTRY: 3:PHONE NO: 4:LOAN AMOUNT: 5:LOAN DURATION: 6:SEX: 7:OCCUPATION: Michaellee Parkey (hidden)
i am also an employee at nordstoms in wisconsin wawatosa area.were under new managment and there awfull.new manager yells orders at employees,cutting hours,im a minority and manager is black talk about reverse racism.i feel like this woman is trying to get me to quite all my coworkers feel the same,unprofessianal.so now nordstoms allows managers who are minority treat minorities with such blatent disrespect,and she only been there for two weeks.someone need to call labor board on these tyrants.
Since Nordstrm felt the need to remove my last post I decided to write it again. It's now 14 months and Nordstrm still didn't pay me for my labor it's been nothing but run arounds. Report you guys to department of Labor. Next I'm going to do a viral video about what this billion dollar company is doing when a former employee quits. #paymemymoneynordstrom slavery is OVER...
I wanted to be on record that Nordstrom is not very good to their employees. My girlfriend works at Nordstrom.
It appears your corporation has very little concern about their employees and their families. You drastically cut hours after the holidays, with no regards on how your employees will be able to pay their mortgages, rent, utilities, and feed their family. Many times employees who are accustomed to working 35-40 hours, are cut back to 15-20 hours per week. This is not an employee friendly business!!! My girlfriend lives & breaths Nordstroms. Every day I have to hear numbers & if their department met their goals. This particular employee always meets & exceeds the goals set for her each year; and this is how she is rewarded???? Her hours cut drastically?
I have been a business owner for 35 years. And many times, I would like to cut my employees hours, due to lack of business. But I do not!!! Because I know my employees count on their paychecks each week to pay mortgages, rent, etc. This is what a caring employer does. Nordstom is strictly corporate & profit motivated & can give a damn about their employees.
This is a real killer to employee moral!!!!
Then you expect these employees to return to work & meet your sales goals with a good attitude.
You really need to rethink how you treat your employees.
Amen, thanks for putting it out there, i am an employee myself and know how it feels.
Not sure exactly what the hiring policy is @ Nordstrom, but being nice or natural is not one of the
qualities they are looking for. Heavily tattooed and the more extremely weird the better!