I used to be a loyal, happy and satisfied Nordstrom customer. It is with a great deal of regret that must inform you that I will not be doing business with Nordstrom until Nordstrom stops selling The Ivanka Trump line of clothing and shoes.
Sincerely, V Matonis
Thats not the worst. Employees within are holding items for their friends and refusing to sell items to regular customers.
You people have lost your fricken minds.
I Ms.Marsha Brown stop by Nordstrom Dallas Galleria about two weeks go to see if you hade this Dress I like that was posted on faces book that I really like while I ask a employee that work in the TBD department if she could look this up for on the computer she said nope I said you can't see if you have the dress in store or online she said nope in she hade talking me to her manager her name is Liz Donna I ask her she told me no because she don't work in dress I said you can't look this Dress up for me no I can't in I said I there a difference with you computer she just look at me so I stormed off I was very angry in the way I was treated with two Nordstrom employees telling me no they couldn't help me I was. Out rage I couldn't believe it .So I walked around on the store in i ask another employee to help me in she taking over to the dress area the nice employee name is Danae Hernandez she was so sweet the next day I gave Danae a gift card from Starbucks that's so nice of her . Nordstrom Advertised on Facebook this Eliza J Burnout fit flat dress in when I seen it i had to get it. PS I used to work at Nordstrom Rack Park Lane Dallas Tx in the Women's department i costume service
Recently hir d for part time seasonal sales and all of the training is scheduled during the work week. Time had to be taken off during the week because interviews were only held on Monday and Wednesday at 10:30. During the interview the applicants were told that two days of training were scheduled on a Tuesday and Wednesday. Ok, I'll take 2-days vacation from my full time job if I am offered the sales position. Position was offered and accepted. The e-mail arrives from HR and there is a third day of cash register and sales training in the middle of the week following the orientation training. I find this to be inconsiderate on the part of Nordstrom's to schedule all of the training during the work week. This type training schedule makes it hard for a person who has a full time job to hire on in a Part time Seasonal Sales Position. Complete all of the training in one 7.0 hour day and one 7.5 hour day instead of having 5.5 hours one day, 4 hours then next day, and 5 hours the following week. Why drag it out over the course of three days? If an alternate solution cannot be found for the third day of middle of week training I will have to decline the position. This is very unfortunate because I was really looking forward to working for Nordstrom's during the holiday season with the hope of being hired as a permanent part time employee.
I am boycotting your Corporation and all your stores because you sell the Ivanka Trump brand. Actually any thing or any one that represents Trump and his sexist misogynistic violence towards women.
Thanks, it used to be fun shopping at your stores and online.
I requested that this email be directed to the Director of Marketing or Public Relations
Your latest Nordstrom Rack store in Washington, DC at 555 12th Street, NW (corner of 12th and E streets) is in the Penn Quarter neighborhood.
I noticed you are identifying this venue as Nordstrom Rack 12th Street, which of course could be anywhere along 12th Street, NW. Since you use neighborhoods to identify the general locations of other Rack stores, may I suggest you might want to call your newest store Nordstrom Rack Penn Quarter.
On Saturday, October 22, 2016 I was in Edison, New Jersey for an overnight trip. When I found out there was a Nordstrom nearby I quickly went to the Menlo Park Mall for a little retail therapy. My first and only stop was in the ladies shoes -- because I am a frequent online as well as store shopper I was completely disappointed that no one ever came over to assist me. I made eye contact with 3 employees who were doing absolutely nothing. I even watched as 1 of the 3 approached a woman a little over from me and offered assistance and when that lady said she was okay, this employee looked me dead in the eye and said "someone will be with you shortly." Let me explain, the 3 employees are all white, the customer she offered to help was white, and I'm black...you do the math. I went to the counter and asked to speak with the ladies shoe manager and much to my surprise the main person who had blatantly ignored me was in fact the manager. When I explained my issue to the young lady at the counter (also black), she offered to help me. I was totally disappointed and I called the same store and asked for the store manager and was given the run around. I did not spend any money there on this past Saturday and if I'm ever in that area again or know of someone in that area I will discourage them from EVER shopping there. Blatant racism!
I have been a Nordstrom customer for many years and with that being said one of my main reasons for coming back is the shopping experience where some of the staff there make it possible. Now I understand that there can be a lot of competition on the floors between the girls, however I have never experienced what I encountered recently. While browsing in a nearby department I witnessed a beautiful young African American woman fairly new who brings an awesome presence to the store and I have had the pleasure to converse with when trying out the various Accessories, being confronted and bullied by an older woman who I know as a sales associate and has worked there in Accessories for quite some time. I witnessed the woman pointing her fingers in the young lady's face which obviously made her very uncomfortable. I have not spoken with her about this but the next time I see her I would like to let her know I would be in full support and come forward if she has or were to ever report this. And I can imagine this is probably not the only incident. It just makes you wonder about the Management teams when you see something like this going on, and how this woman thinks she can get away with this sort of thing. I am actually hoping the security cameras can also pick up something!
I have been a Nordstrom customer for many years and with that being said one of my main reasons for coming back is the shopping experience where some of the staff there make it possible. Now I understand that there can be a lot of competition on the floors between the girls, however I have never experienced what I encountered recently. While browsing in a nearby department I witnessed a beautiful young African American woman fairly new who brings an awesome presence to the store and I have had the pleasure to converse with when trying out the various Accessories, being confronted and bullied by an older woman who I know as a sales associate who has worked there for quite some time. I witnessed the woman pointing her fingers in the young lady's face which obviously made her very uncomfortable. I have not spoken with her about this but the next time I see her I would like to let her know I would be in full support and come forward if she has or were to ever report this. And I can imagine this is probably not the only incident. It just makes you wonder about the Management teams when you see something like this going on, and how this woman thinks she can get away with this sort of thing.
dear rona careof mr blake nordstrom, the eaton,s center store was a great diapointment.some of thefbi personnel were murdered by the local mafia,crimanal assault and kidnapping of a store personnel. some of the mafia just want to defame everyone and elbow them out of the picture.you should look up the satitics about the real canada,you would be appauled. very bad they lost their seat at the untied nations five years ago. that is for openers. suggestion the liquor bar in the store should be deleted. handmade sweaters from norway and sweden encluded in the safer usa stores,added income for village people in europe.the banking gov liason for nordstrom has to be replaced she got attacked by the mafia in the bank please check security,never go there alone,please stay in the usa or someplace safe.i would relocate,but the mafia stole everything including my jewerlly arts tools.i have not been in the yorkdale toronto store yet in canada,beware of imopsters comming to see you or other family members.I do still have some smaples made up to show my jewerlly arts skills. yours in crist,gussie bella lebow-gowans check in with nbc for pictures the mafia made a big messONLY REPORTING IT
I would like to compliment an outstanding Nordstrom's employee from the Dulles Town Center - Ashufta Chowdhry. As a long time Nordstrom's customer, I have shopped at your stores around the country from DC, Virginia, Texas, to Seattle. Ashufta has been extremely helpful and has surpassed the customer service I have received from other employees in your corporation. She has worked hard when I had eye surgery, to find skin care products and makeup that worked well with my challenges. In addition, due to my travel schedule, she has alerted me to specials and opportunities to buy products while on the road. (That way, I kept my business fluid with Nordstrom's and did not go to another competitor. She understands not only the customer needs but also she is a great reflection of the overall Nordstrom's brand in action.
Rude staff at Tacoma Mall especially Dior counter. Don't judge a woman just because she chooses to wear a Batman shirt over a Tommy Hillfinger shirt!
I'm grateful for the customer service representative whom I just spoke to via phone. She was kind and understanding of my frustrations, which are similar to the 2 most recent comments below. Although she could not completely guarantee to fix the circumstances, she certainly made an effort to brainstorm with me in what she COULD do to help recover my experience. She was respectful of my situation, my lost time and convenience, and listened to everything I had to say. Originally I came on this site to vent earlier but I'm glad I spoke to her first. She reminds me of the reps whom provided the good old in-store Nordstrom experience I've always loved. The online system and practices definitely need some work and I'm pretty sure I'm still going to be screwed in finding summer-ish clothing this time of year Michigan for my upcoming warm climate vacation. But at least I know she is advocating for me and understands that, although clothing is a material item and sometimes non-essential, I was hoping to have these beautiful items Ive worked hard to purchase to enjoy on my well waited for and earned trip. She understood that I counted on Nordstroms to pull through and they let me down but her kind words and creativity helped to pick up the pieces. For a company with such an outstanding in-store reputation, I hope they can focus on keeping their reputation and services in all aspects of business. With staff such as the individual I spoke to earlier, you are in the right path with service recovery at least! The rep's name was emailed to your customer service address. She was a 5 star employee and has either been taught very well or deserves to train others because I thought she was exceptional. In the meantime, if I receive the items I originally wanted to take on my trip, your company will get a 5 star too.
"To whom it may concern,
I have been a LOYAL NORDSTROM CUSTOMER for over 25 years! I recently have been doing some internet shopping
on your NordstromRack.com site. I am extremely disgusted that they falsely advertise their shipping info to their customers. Not only have I been told after 10 days my product is still not shipped ,they cannot even tell me when it will ship. I was told that they has issues with their "equiptment". I looked on the internet to see IF this has been a reoccuring
problem with Nordstrom and evidently it IS. So MR. Blake Nordstrom I guess my loyalty to Nordstrom does not matter to you anymore or others who take the time,energy,and MOST OF ALL THEIR HARD EARNED DOLLARS to shop at your establishment,regardless of whether it is in store OR online. I suggest that you personally step in to take care of this ongoing issuethat you are having with your online Nordstrom stores ,since this is obviously an ongoing issue.
And furthermore I will not be shopping anymore in your stores UNTIL I get a satisfactory answer as to why this has not been handled and what YOU plan to do about it. You are the person who represents Nordstrom and you do have the
the responsibility and power to resolve this !
ONE UNHAPPY CUSTOMER". Hit it right on the head!!!! That is exactly how my experience has been going, shame on me for assuming that a company that holds itself to such a high standard to treat its customer with such lack of respect, courtesy, or at the minimum answers. Yet have zero problem taking our money and not releasing a refund for 5business days!!!!!!! Absolutely insane. False advertising, terrible customer service, zero responsibility. Nordstroms is going to take a huge hit if they don't fix it now.
To whom it may concern,
ONE UNHAPPY CUSTOMER
I took the trouble to look up Nordstrom headquarters in order to express my strong dislike for the advertising of Good American on your welbsite. It borders on soft porn! I guess that's because it's a Kardashian product. None the less, Nordstrom did not need to endorse their sexualized style especially in light of how young pre teens are so easily influenced by the styles set by these cultural yet degrading "icons." I'm not a prude but I expect better of Nordstrom. I hope someone can step out of the box and see how you are degrading women here.
I placed a order for shoes at Nordstrom Rack online store and it said they were in stock and would be shipped in 2 to 4 days. Never heard another word. I tried to call the Nordstoms rack customer service several times and ended up hanging up after waiting a longtime. I did the customer service chat which took a longtime only to be told there were delays and they could not tell me when my order was coming. I then said please cancel my order as I am leaving town for 6 months in 2 weeks and if they did not know when they were coming and they said I could not. I can not believe that they refused to cancel my order. I have contacted Corporate and a manager at one of the nordstrom rack stores for help. I WIILL NEVER ORDER FROM NORDSTROM'S RACK ONLINE AGAIN !!!! Had I read the online reviews on other sites I would have never placed the order, as the reviews are horrible. I experienced it firsthand. SHAME on nordstroms rack online service.
wow-I just got an email from Nordstrom and viewed the 'new line.'(Kardashian) . REALLY???!!!
I won't be giving any Nordstrom gift cards to my kids for Christmas- We will shop elsewhere-
I cannot conceive why anyone would think the ad or clothes were anything but TRASHY.
This ad objectifies women-I've been a loyal customer...but you know there are lots of other
places to shop.
Hello, had a horrible experience at your store in delaware. When I walk in with my work clothes on (shirt and tie) I always get treated with respect and get asked if I need assistance etc. If I am browsing or shopping outside of my business attire I get treated horribly. I had the unfortunate opportunity of returning an item this morning. I was accused of wearing the item and the representative could not of been more rude. I had bought the item about 12 hours prior to returning them. This is not the first time I have had an issue. I then expressed my concerns with a manager. She didn't seem to care or want to give me the time of day. This to me feels like a case of discrimination because of my outside appearance. This isn't the first time at your store either. I will force my issue out into the public and social media. I love your store and the policies that it withholds. But the fact that your employees are not assisting some customers because of the way they look or appear is outrageous. I know they work on commission basis for the most part, so to me they are targeting who they choose to assist in order to line their pockets.
Does anyone really address the messages on this posting? I see someone with user name JimmyChoo is always asking: What store and did you direct it toward manager? Must be some kid highered to give standard answer because I see the same trend with simular issues at many stores. Employee discontent. To bad, was once great work enviorment....
My Nordstrom card says I have been a customer over 20 years. I find your new ad for Khloe Kardasian disturbing. She sexualizes herself showing her rearend to us. This picture is such a stark contrast to the rest of your website. It's like you stuck some softcore cheap porn in there. Since when has Nordstrom started carrying Kardashian junk? Perhaps the only reason I should now go to Nordstrom's is for the tomato basil soup. People go to school and work hard as designers and Nordstrom sells this junk??? This s is shocking.
FYI....The Tomato Basil soup is not worth going for anymore either It tastes like metal and is more like a sour cold pizza sauce,
Seems nothing is classy there anymore
Store 770 has changed dramatic ly bec of the old management leving to chikago the employees are getting payed from the costomer s for hideing the good stuff that no one cant get ahold any more and if you do get some thing nice that some one payed extra to get from the employees then they take it by making things up and kicking you out for the day and getting back the idome and giving it tje the person that payed to the employees that is sad
That store is not the only store in transition, other stores also had former manager and human resource personnel cowardly resigning after making up false statement, accusation, and allegations. These personnels dont have the education, knowledge, or training. They make every attempt to weave out veteran employees, by lowering them in rank,reducing their hours, having the Intetnal Revenue
Having the Internal Revenue Service send them a 1095 form, ASK HR is helpless, clueless and tries to defer the tasks on to the employee themselves.