Information, reviews and public commentary for US companies

 

Nordstrom, Inc.

Rating
3.035149
Web
http://www.nordstrom.com
Address
1617 6th Ave.
Seattle, WA
98101
Contact
Blake Nordstrom
Role
President and Director
Phone
(206) 628-2111
Fax
(206) 628-1795
Employees
56,600
Twitter IDs
@Nordstrom
General profile image

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal a Nordstrom^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Nordstrom^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Nordstrom^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Nordstrom^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 9 h ago

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal a

..,.., ., .,.,

General profile image

Anonymous - 30 d 10 h ago

hem. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't handle taking ca .. . . . .. . . ,.

General profile image

Anonymous - 29 d 9 h ago

n I attempted to email, but there is no viable email address. Then I attempted to call and was told my wait would be 60 minutes. This is not acceptable, nor is this in line with Nordstrom's normally good service.

Your store was very quick to take my money, but obviously doesn't care enough to allow contact, nor return what doesn't belong to Nordstrom's.

Susan B...., ., .,., ; ' '; '; ';][ [] [] ][ []

General profile image

Anonymous - 28 d 10 h ago

You have lost a faithful customer.

I do not like the Roseville store at all. Very small and crowded. I am sorry you determined the area of Sacramento to be not classy enough for your beautiful store.

I am really devastated that you have decided to ., ., ., ., .,

General profile image

Anonymous - 25 d 11 h ago

bacle of an event Their bank replied that if an event is a debacle ticket master has no responsibility as they just sell the ticket The ticket had the wrong name on it and we could not find where to go along with 500 other people and got into the show and hour late missing the first half The convention center where the event was held said they are ., , . ., .,. , 'l 'l ;, ', ', ', ' ,'

General profile image

Anonymous - 24 d 9 h ago

I'm a long time customer of the Spa at Arden Mall Sacramento.

I go regularly to see Gabriella Breevaart. She is a great employee. Can you move her to the Galleria Mall in Roseville. You'd be crazy to lose her.

Tom OConnor (hidden).,. ,., ., ., ., .,. ., .,

General profile image

Anonymous - 21 d 10 h ago

. .,.,I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virgini., . ., . . .,

General profile image

Anonymous - 21 d 10 h ago

I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virginia., ., ., ., . . . . . . .,

General profile image

Anonymous - 18 d 10 h ago

ointing factor is trying to contact someone waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an item I still have not received., so that I don't receive a late payment.You need to figure this aspect out. I have been a loyal and long-time customer and wish to continue doing so. Not trying to be rude just giving you a suggestion as to how you can help us out& better your company! Thank you., .,.,.,

General profile image

Anonymous - 18 d 10 h ago

one waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an/,//././././././././././.

General profile image

Anonymous - 14 d 9 h ago

3 weeks ago off Nordstrom Rack and still no shipping information. Cannot get through to anyone on the phone (tried 4 separate times and hung up after an hour) and the online chat wait is well over an hour. They had no problem charging my credit card though!! Nordstrom shoul.l.,.,.,.,.,.,.,.,.,.,..,

General profile image

Anonymous - 15 d ago

0

Ordered something 3 weeks ago off Nordstrom Rack and still no shipping information. Cannot get through to anyone on the phone (tried 4 separate times and hung up after an hour) and the online chat wait is well over an hour. They had no problem charging my credit card though!! Nordstrom should be ashamed!!!!

General profile image

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal a Nordstrom^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Nordstrom^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Nordstrom^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Nordstrom^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 9 h ago

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal a

..,.., ., .,.,

General profile image

Anonymous - 30 d 10 h ago

hem. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't handle taking ca .. . . . .. . . ,.

General profile image

Anonymous - 29 d 9 h ago

n I attempted to email, but there is no viable email address. Then I attempted to call and was told my wait would be 60 minutes. This is not acceptable, nor is this in line with Nordstrom's normally good service.

Your store was very quick to take my money, but obviously doesn't care enough to allow contact, nor return what doesn't belong to Nordstrom's.

Susan B...., ., .,., ; ' '; '; ';][ [] [] ][ []

General profile image

Anonymous - 28 d 10 h ago

You have lost a faithful customer.

I do not like the Roseville store at all. Very small and crowded. I am sorry you determined the area of Sacramento to be not classy enough for your beautiful store.

I am really devastated that you have decided to ., ., ., ., .,

General profile image

Anonymous - 25 d 11 h ago

bacle of an event Their bank replied that if an event is a debacle ticket master has no responsibility as they just sell the ticket The ticket had the wrong name on it and we could not find where to go along with 500 other people and got into the show and hour late missing the first half The convention center where the event was held said they are ., , . ., .,. , 'l 'l ;, ', ', ', ' ,'

General profile image

Anonymous - 24 d 9 h ago

I'm a long time customer of the Spa at Arden Mall Sacramento.

I go regularly to see Gabriella Breevaart. She is a great employee. Can you move her to the Galleria Mall in Roseville. You'd be crazy to lose her.

Tom OConnor (hidden).,. ,., ., ., ., .,. ., .,

General profile image

Anonymous - 21 d 10 h ago

. .,.,I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virgini., . ., . . .,

General profile image

Anonymous - 21 d 10 h ago

I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virginia., ., ., ., . . . . . . .,

General profile image

Anonymous - 18 d 10 h ago

ointing factor is trying to contact someone waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an item I still have not received., so that I don't receive a late payment.You need to figure this aspect out. I have been a loyal and long-time customer and wish to continue doing so. Not trying to be rude just giving you a suggestion as to how you can help us out& better your company! Thank you., .,.,.,

General profile image

Anonymous - 18 d 10 h ago

one waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an/,//././././././././././.

General profile image

Anonymous - 14 d 9 h ago

3 weeks ago off Nordstrom Rack and still no shipping information. Cannot get through to anyone on the phone (tried 4 separate times and hung up after an hour) and the online chat wait is well over an hour. They had no problem charging my credit card though!! Nordstrom shoul.l.,.,.,.,.,.,.,.,.,.,..,

General profile image

EW - 18 d 18 h ago

Dear To Whom it may concern, which corporate should take note. Yes these are difficult times, and we all understand. You have given us the ability to shop online by having your online services open. The disappointing factor is trying to contact someone waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an item I still have not received., so that I don't receive a late payment.You need to figure this aspect out. I have been a loyal and long-time customer and wish to continue doing so. Not trying to be rude just giving you a suggestion as to how you can help us out& better your company! Thank you

General profile image

Karen - 22 d ago

5

I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virginia

General profile image

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal a Nordstrom^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Nordstrom^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Nordstrom^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Nordstrom^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 9 h ago

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal a

..,.., ., .,.,

General profile image

Anonymous - 30 d 10 h ago

hem. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't handle taking ca .. . . . .. . . ,.

General profile image

Anonymous - 29 d 9 h ago

n I attempted to email, but there is no viable email address. Then I attempted to call and was told my wait would be 60 minutes. This is not acceptable, nor is this in line with Nordstrom's normally good service.

Your store was very quick to take my money, but obviously doesn't care enough to allow contact, nor return what doesn't belong to Nordstrom's.

Susan B...., ., .,., ; ' '; '; ';][ [] [] ][ []

General profile image

Anonymous - 28 d 10 h ago

You have lost a faithful customer.

I do not like the Roseville store at all. Very small and crowded. I am sorry you determined the area of Sacramento to be not classy enough for your beautiful store.

I am really devastated that you have decided to ., ., ., ., .,

General profile image

Anonymous - 25 d 11 h ago

bacle of an event Their bank replied that if an event is a debacle ticket master has no responsibility as they just sell the ticket The ticket had the wrong name on it and we could not find where to go along with 500 other people and got into the show and hour late missing the first half The convention center where the event was held said they are ., , . ., .,. , 'l 'l ;, ', ', ', ' ,'

General profile image

Anonymous - 24 d 9 h ago

I'm a long time customer of the Spa at Arden Mall Sacramento.

I go regularly to see Gabriella Breevaart. She is a great employee. Can you move her to the Galleria Mall in Roseville. You'd be crazy to lose her.

Tom OConnor (hidden).,. ,., ., ., ., .,. ., .,

General profile image

Anonymous - 21 d 10 h ago

. .,.,I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virgini., . ., . . .,

General profile image

Anonymous - 21 d 10 h ago

I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virginia., ., ., ., . . . . . . .,

General profile image

Anonymous - 18 d 10 h ago

ointing factor is trying to contact someone waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an item I still have not received., so that I don't receive a late payment.You need to figure this aspect out. I have been a loyal and long-time customer and wish to continue doing so. Not trying to be rude just giving you a suggestion as to how you can help us out& better your company! Thank you., .,.,.,

General profile image

Anonymous - 18 d 10 h ago

one waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an/,//././././././././././.

General profile image

Anonymous - 14 d 9 h ago

3 weeks ago off Nordstrom Rack and still no shipping information. Cannot get through to anyone on the phone (tried 4 separate times and hung up after an hour) and the online chat wait is well over an hour. They had no problem charging my credit card though!! Nordstrom shoul.l.,.,.,.,.,.,.,.,.,.,..,

General profile image

Don't lose Gabriella - 26 d ago

5

Hi there, I'm a long time customer of the Spa at Arden Mall Sacramento.

I go regularly to see Gabriella Breevaart. She is a great employee. Can you move her to the Galleria Mall in Roseville. You'd be crazy to lose her.

Tom OConnor (hidden)

General profile image

Erin G - 25 d 32 s ago

5

I agree! She is amazing, and I hope she can move to the Galleria.

General profile image

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal a Nordstrom^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Nordstrom^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Nordstrom^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Nordstrom^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 9 h ago

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal a

..,.., ., .,.,

General profile image

Anonymous - 30 d 10 h ago

hem. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't handle taking ca .. . . . .. . . ,.

General profile image

Anonymous - 29 d 9 h ago

n I attempted to email, but there is no viable email address. Then I attempted to call and was told my wait would be 60 minutes. This is not acceptable, nor is this in line with Nordstrom's normally good service.

Your store was very quick to take my money, but obviously doesn't care enough to allow contact, nor return what doesn't belong to Nordstrom's.

Susan B...., ., .,., ; ' '; '; ';][ [] [] ][ []

General profile image

Anonymous - 28 d 10 h ago

You have lost a faithful customer.

I do not like the Roseville store at all. Very small and crowded. I am sorry you determined the area of Sacramento to be not classy enough for your beautiful store.

I am really devastated that you have decided to ., ., ., ., .,

General profile image

Anonymous - 25 d 11 h ago

bacle of an event Their bank replied that if an event is a debacle ticket master has no responsibility as they just sell the ticket The ticket had the wrong name on it and we could not find where to go along with 500 other people and got into the show and hour late missing the first half The convention center where the event was held said they are ., , . ., .,. , 'l 'l ;, ', ', ', ' ,'

General profile image

Anonymous - 24 d 9 h ago

I'm a long time customer of the Spa at Arden Mall Sacramento.

I go regularly to see Gabriella Breevaart. She is a great employee. Can you move her to the Galleria Mall in Roseville. You'd be crazy to lose her.

Tom OConnor (hidden).,. ,., ., ., ., .,. ., .,

General profile image

Anonymous - 21 d 10 h ago

. .,.,I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virgini., . ., . . .,

General profile image

Anonymous - 21 d 10 h ago

I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virginia., ., ., ., . . . . . . .,

General profile image

Anonymous - 18 d 10 h ago

ointing factor is trying to contact someone waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an item I still have not received., so that I don't receive a late payment.You need to figure this aspect out. I have been a loyal and long-time customer and wish to continue doing so. Not trying to be rude just giving you a suggestion as to how you can help us out& better your company! Thank you., .,.,.,

General profile image

Anonymous - 18 d 10 h ago

one waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an/,//././././././././././.

General profile image

Anonymous - 14 d 9 h ago

3 weeks ago off Nordstrom Rack and still no shipping information. Cannot get through to anyone on the phone (tried 4 separate times and hung up after an hour) and the online chat wait is well over an hour. They had no problem charging my credit card though!! Nordstrom shoul.l.,.,.,.,.,.,.,.,.,.,..,

General profile image

Anonymous - 29 d ago

5

Mary Anne Hampton I am a faithful Nordstrom customer. I used to drive to Walnut Creek to shop at Nordstrom in Broadway plaza. I was thrilled with the store in Arden Fair mall in Sacramento.

You have lost a faithful customer.

I do not like the Roseville store at all. Very small and crowded. I am sorry you determined the area of Sacramento to be not classy enough for your beautiful store.

I am really devastated that you have decided to close the Sacramento

General profile image

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal a Nordstrom^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Nordstrom^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Nordstrom^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Nordstrom^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 9 h ago

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal a

..,.., ., .,.,

General profile image

Anonymous - 30 d 10 h ago

hem. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't handle taking ca .. . . . .. . . ,.

General profile image

Anonymous - 29 d 9 h ago

n I attempted to email, but there is no viable email address. Then I attempted to call and was told my wait would be 60 minutes. This is not acceptable, nor is this in line with Nordstrom's normally good service.

Your store was very quick to take my money, but obviously doesn't care enough to allow contact, nor return what doesn't belong to Nordstrom's.

Susan B...., ., .,., ; ' '; '; ';][ [] [] ][ []

General profile image

Anonymous - 28 d 10 h ago

You have lost a faithful customer.

I do not like the Roseville store at all. Very small and crowded. I am sorry you determined the area of Sacramento to be not classy enough for your beautiful store.

I am really devastated that you have decided to ., ., ., ., .,

General profile image

Anonymous - 25 d 11 h ago

bacle of an event Their bank replied that if an event is a debacle ticket master has no responsibility as they just sell the ticket The ticket had the wrong name on it and we could not find where to go along with 500 other people and got into the show and hour late missing the first half The convention center where the event was held said they are ., , . ., .,. , 'l 'l ;, ', ', ', ' ,'

General profile image

Anonymous - 24 d 9 h ago

I'm a long time customer of the Spa at Arden Mall Sacramento.

I go regularly to see Gabriella Breevaart. She is a great employee. Can you move her to the Galleria Mall in Roseville. You'd be crazy to lose her.

Tom OConnor (hidden).,. ,., ., ., ., .,. ., .,

General profile image

Anonymous - 21 d 10 h ago

. .,.,I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virgini., . ., . . .,

General profile image

Anonymous - 21 d 10 h ago

I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virginia., ., ., ., . . . . . . .,

General profile image

Anonymous - 18 d 10 h ago

ointing factor is trying to contact someone waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an item I still have not received., so that I don't receive a late payment.You need to figure this aspect out. I have been a loyal and long-time customer and wish to continue doing so. Not trying to be rude just giving you a suggestion as to how you can help us out& better your company! Thank you., .,.,.,

General profile image

Anonymous - 18 d 10 h ago

one waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an/,//././././././././././.

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Anonymous - 14 d 9 h ago

3 weeks ago off Nordstrom Rack and still no shipping information. Cannot get through to anyone on the phone (tried 4 separate times and hung up after an hour) and the online chat wait is well over an hour. They had no problem charging my credit card though!! Nordstrom shoul.l.,.,.,.,.,.,.,.,.,.,..,

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Susan B. - 30 d ago

0

I sent a purchase back on April 10, 2020. I still haven't received a credit for the return. I attempted to use your "CHAT" function but it wouldn't connect: the circle kept spinning and after 10 minutes I gave up. Then I attempted to email, but there is no viable email address. Then I attempted to call and was told my wait would be 60 minutes. This is not acceptable, nor is this in line with Nordstrom's normally good service.

Your store was very quick to take my money, but obviously doesn't care enough to allow contact, nor return what doesn't belong to Nordstrom's.

Susan B.

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Kat - 31 d 13 s ago

1

Made a purchase of 2 items and had to return 1 of them. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't handle taking care of customers, then close your online shop too and stop taking peoples money when you obviously can't handle the customer servicing for them. Business is more than just COLLECTING money.

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A mad customer - 31 d ago

0

Horrible customer service and I don't mean an actually rep I mean the fact that I called on 2 different days and stood on hold for 4 hours total 2 hours each call and I was disconnected both times I'm sooo mad I kind of want to cancel my order but with the way the cs is set up I won't get thru to cancel

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Anonymous - 40 d 8 h ago

(SPAM)

Flagged for review. 
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Anonymous - 37 d 9 h ago

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal and have not been treated w,;,;,;,;,;,;,;;,;,;,;,

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Anonymous - 31 d ago

I agreee

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Anonymous - 37 d 9 h ago

Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal and have not been treated with lo,;,;,;,;;;,;

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Anonymous - 37 d 9 h ago

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal and have not been treated with loyalty instead nauseating discuss the advocates champion this demeanor over phone contact and take great pleasure in doing so I hope to hear from some one more human in regard;;,,;,;,;,;,;,;,;,;;,;,;,;,;,;,;;

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