Information, reviews and public commentary for US companies

 

Nordstrom, Inc.

Rating
3.033158
Web
http://www.nordstrom.com
Address
1617 6th Ave.
Seattle, WA
98101
Contact
Blake Nordstrom
Role
President and Director
Phone
(206) 628-2111
Fax
(206) 628-1795
Employees
56,600
Twitter IDs
@Nordstrom
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. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't h Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 - 23 d 8 h ago

. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't h

, mn m m, ,m ,m ,m ,m ,m

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Anonymous - 21 d 8 h ago

Nordstrom Rack in Fresno CA in the Villaggio Retail center has an employee who has posted racist remarks against white people. Her name is Johanna Arana. There are screenshots. I find this unacceptable,,, , , , , , ,,,

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Anonymous - 19 d 8 h ago

erson I have spoken with at Nordstrom's Supervisor level. For weeks now, I have called to find out when they are going to credit my VISA for merchandise returned to them. They acknowledge that the merchandise was returned May 2, 2020 nearly three months ago. Neither one of them are able to get this simple refund processed. One blames it on the warehouse, another blames it on the research team. They all apologize but nothing ever gets done. Here are the names of employees who claim to have the power but don't, Tonlan, George, Quinn and Kashina. Chloe is the one I spoke with tod.. ., .,

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Anonymous - 19 d 8 h ago

ave spoken with at Nordstrom's Supervisor level. For weeks now, I have called to find out when they are going to credit my VISA for merchandise returned to them. They acknowledge that the merchandise was returned May 2, 2020 nearly three months ago. Neither one of them are able to get this simple refund processed. One blames it on the warehouse, another blames it on the research team. They all apologize but nothing ever gets done. Here are the names of employees who claim to have the power but don't, Tonlan, George, Quinn and Kashina. Chloe is the one I spoke with today. She said th

General profile image

. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't h Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 - 23 d 8 h ago

. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't h

, mn m m, ,m ,m ,m ,m ,m

General profile image

Anonymous - 21 d 8 h ago

Nordstrom Rack in Fresno CA in the Villaggio Retail center has an employee who has posted racist remarks against white people. Her name is Johanna Arana. There are screenshots. I find this unacceptable,,, , , , , , ,,,

General profile image

Anonymous - 19 d 8 h ago

erson I have spoken with at Nordstrom's Supervisor level. For weeks now, I have called to find out when they are going to credit my VISA for merchandise returned to them. They acknowledge that the merchandise was returned May 2, 2020 nearly three months ago. Neither one of them are able to get this simple refund processed. One blames it on the warehouse, another blames it on the research team. They all apologize but nothing ever gets done. Here are the names of employees who claim to have the power but don't, Tonlan, George, Quinn and Kashina. Chloe is the one I spoke with tod.. ., .,

General profile image

Anonymous - 19 d 8 h ago

ave spoken with at Nordstrom's Supervisor level. For weeks now, I have called to find out when they are going to credit my VISA for merchandise returned to them. They acknowledge that the merchandise was returned May 2, 2020 nearly three months ago. Neither one of them are able to get this simple refund processed. One blames it on the warehouse, another blames it on the research team. They all apologize but nothing ever gets done. Here are the names of employees who claim to have the power but don't, Tonlan, George, Quinn and Kashina. Chloe is the one I spoke with today. She said th

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Elaine Lieb - 20 d 37 m ago

0

This is the fourth person I have spoken with at Nordstrom's Supervisor level. For weeks now, I have called to find out when they are going to credit my VISA for merchandise returned to them. They acknowledge that the merchandise was returned May 2, 2020 nearly three months ago. Neither one of them are able to get this simple refund processed. One blames it on the warehouse, another blames it on the research team. They all apologize but nothing ever gets done. Here are the names of employees who claim to have the power but don't, Tonlan, George, Quinn and Kashina. Chloe is the one I spoke with today. She said that she would try to get it processed. It sounds hopeful, again. This is crazy

General profile image

. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't h Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Nordstrom PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 - 23 d 8 h ago

. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't h

, mn m m, ,m ,m ,m ,m ,m

General profile image

Anonymous - 21 d 8 h ago

Nordstrom Rack in Fresno CA in the Villaggio Retail center has an employee who has posted racist remarks against white people. Her name is Johanna Arana. There are screenshots. I find this unacceptable,,, , , , , , ,,,

General profile image

Anonymous - 19 d 8 h ago

erson I have spoken with at Nordstrom's Supervisor level. For weeks now, I have called to find out when they are going to credit my VISA for merchandise returned to them. They acknowledge that the merchandise was returned May 2, 2020 nearly three months ago. Neither one of them are able to get this simple refund processed. One blames it on the warehouse, another blames it on the research team. They all apologize but nothing ever gets done. Here are the names of employees who claim to have the power but don't, Tonlan, George, Quinn and Kashina. Chloe is the one I spoke with tod.. ., .,

General profile image

Anonymous - 19 d 8 h ago

ave spoken with at Nordstrom's Supervisor level. For weeks now, I have called to find out when they are going to credit my VISA for merchandise returned to them. They acknowledge that the merchandise was returned May 2, 2020 nearly three months ago. Neither one of them are able to get this simple refund processed. One blames it on the warehouse, another blames it on the research team. They all apologize but nothing ever gets done. Here are the names of employees who claim to have the power but don't, Tonlan, George, Quinn and Kashina. Chloe is the one I spoke with today. She said th

General profile image

Anonymous - 21 d 19 h ago

Nordstrom Rack in Fresno CA in the Villaggio Retail center has an employee who has posted racist remarks against white people. Her name is Johanna Arana. There are screenshots. I find this unacceptable.

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Anonymous - 99 d 7 h ago

Deshawn Williams customer service is horrible in the way there highway robbing consumers during these difficult and trying times I feel like the advocates are rude and obnoxious Nordstrom is a billion dollar corporation and dog the little people I've always loved this store im now certain that I will no longer refer or continue to patronize I've been very loyal a

..,.., ., .,.,

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Anonymous - 97 d 8 h ago

hem. I did this back in the middle of April and now over 2 weeks later I still haven't received a refund back to my account or a confirmation email. The worst of it is if you try to call, there is a 2 hour wait and when I tried to use chat, after writing out what the problem was it just went to a page with red lettering stating that there were no agents available. No matter what the circumstances are, being a large corporation that charges big bucks for your merchandise you should have the resources to address current customers. If you can't handle taking ca .. . . . .. . . ,.

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Anonymous - 96 d 7 h ago

n I attempted to email, but there is no viable email address. Then I attempted to call and was told my wait would be 60 minutes. This is not acceptable, nor is this in line with Nordstrom's normally good service.

Your store was very quick to take my money, but obviously doesn't care enough to allow contact, nor return what doesn't belong to Nordstrom's.

Susan B...., ., .,., ; ' '; '; ';][ [] [] ][ []

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Anonymous - 95 d 8 h ago

You have lost a faithful customer.

I do not like the Roseville store at all. Very small and crowded. I am sorry you determined the area of Sacramento to be not classy enough for your beautiful store.

I am really devastated that you have decided to ., ., ., ., .,

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Anonymous - 92 d 8 h ago

bacle of an event Their bank replied that if an event is a debacle ticket master has no responsibility as they just sell the ticket The ticket had the wrong name on it and we could not find where to go along with 500 other people and got into the show and hour late missing the first half The convention center where the event was held said they are ., , . ., .,. , 'l 'l ;, ', ', ', ' ,'

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Anonymous - 91 d 7 h ago

I'm a long time customer of the Spa at Arden Mall Sacramento.

I go regularly to see Gabriella Breevaart. She is a great employee. Can you move her to the Galleria Mall in Roseville. You'd be crazy to lose her.

Tom OConnor (hidden).,. ,., ., ., ., .,. ., .,

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Julie - 46 d 18 h ago

I concur

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Anonymous - 88 d 8 h ago

. .,.,I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virgini., . ., . . .,

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Anonymous - 88 d 8 h ago

I have to say Nordstrom's is the best I was so sorry to hear that the Short Pump location is closing here in Virginia. I am a long time customer and always get the best service SO SAD in Virginia., ., ., ., . . . . . . .,

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Anonymous - 85 d 8 h ago

ointing factor is trying to contact someone waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an item I still have not received., so that I don't receive a late payment.You need to figure this aspect out. I have been a loyal and long-time customer and wish to continue doing so. Not trying to be rude just giving you a suggestion as to how you can help us out& better your company! Thank you., .,.,.,

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Anonymous - 85 d 8 h ago

one waiting for over an hour, only to be hung up on or disconnected after that of over an hour wait. One day I believe I waited two hours and finally hung up because it was ridiculous. I think you should up your customer service, and as someone else stated you bill us right away, but then make us wait to get any service or our shipment. I ordered Over three weeks ago and just now received partial shipment and still waiting of rest of order and it is still not to arrive until the end of the month. Disappointing when I've been billed have to pay on my statement for an/,//././././././././././.

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Anonymous - 81 d 7 h ago

3 weeks ago off Nordstrom Rack and still no shipping information. Cannot get through to anyone on the phone (tried 4 separate times and hung up after an hour) and the online chat wait is well over an hour. They had no problem charging my credit card though!! Nordstrom shoul.l.,.,.,.,.,.,.,.,.,.,..,

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Anonymous - 60 d 9 h ago

service dealing with norstromrack.com. I dealt with "the manager" Jasmine and she was very unprofessional and completely useless. The customer does not come first nor does the customer appear to be of any impo

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Anonymous - 55 d ago

I am very disappointed. The store was less than 15 minutes from my residence and has been an important source of our family's attire. The next nearest store is 35 miles from us. According to things I have read and information from some of your staff at the store, it was considered a successful location. We are all puzzled by the closing of this location and think we deserve an explan

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Anonymous - 51 d 26 m ago

dered a Fathers day gift on 6/7 today is the 22nd label created on the 7th yet they never sent tyhe package, disgusting. nordstrom customer service has totally turned to crap can't reach anyone they went fromthe best to the worst, were do

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Anonymous - 35 d 21 h ago

ance. I received the sweater that was still expensive even on clearance. Sweater was pilley and has clearly been worn more than a try on. Took it back to the store and was told "Sorry, clearance item

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Anonymous - 25 d 8 h ago

December for a coat and a hand bag. Hand bag handle broke and the coat was soiled. Went back to the flushing store and they were closed. Soon after all stores closed due to pandemic. Have been trying to exchange the items since only to get the run around. Worst customer service ever. I'm a Nordstroms card holder but will never do business with Nordstroms again!!! Will cancel my card ! Sh

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Aftard Mohammed - 25 d 20 h ago

0

I made a purchase in December for a coat and a hand bag. Hand bag handle broke and the coat was soiled. Went back to the flushing store and they were closed. Soon after all stores closed due to pandemic. Have been trying to exchange the items since only to get the run around. Worst customer service ever. I'm a Nordstroms card holder but will never do business with Nordstroms again!!! Will cancel my card ! Shameful way to deal in this pandemic to your loyal customers!!!

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Anonymous - 35 d ago

0

Bought a sweater that was on Clearance. I received the sweater that was still expensive even on clearance. Sweater was pilley and has clearly been worn more than a try on. Took it back to the store and was told "Sorry, clearance item, no Refund" IF I wanted a used sweater I would have gone to Goodwill or St. Vinnie's. Absolutely horrible. Horrible customer service. I will Not shop at a Nordstroms anymore Expensive with garage sale quality.

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