Information, reviews and public commentary for US companies

 

Nordstrom, Inc.

Rating
3.09138
Web
http://www.nordstrom.com
Address
1617 6th Ave.
Seattle, WA
98101
Contact
Blake Nordstrom
Role
President and Director
Phone
(206) 628-2111
Fax
(206) 628-1795
Employees
56,600
Twitter IDs
@Nordstrom
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Doodledog - 24 d 23 h ago

I am grateful for all the people who sacrificed their lives for our country! Our flag & nation anthem stands for their sacrifice. Nike promotes kneeling when our service personnel are being honored. You have signs in front of your door encouraging Nike. Not because you want to help racial injustice you want a sale. You disrespect our country by doing so. I have canceled my credit card with you as a result of your poor choice. I will never shop at any of your stores & will research any affiliate.... never shop with them either. If you want to help the racial injustice "show us the money" actually do something BUT don't disrespect this country You know if you can't survive, prosper and improve in the USA ...... you are not a survivor. You are a whiner!

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Sandra - 4 d 8 h ago

Not every veteran look at taking a knee as an offense. They went to war so we can have our freedom and believe it or not, taking a knee is apart of that freedom. You don't have to agree but it is their choice. My husband is a combat veteran and he doesn't see a problem with it. Sure Nordstrom gonna go bankrupt because you canceled your credit card but hey, good luck to your credit though.

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Anonymous - 1 d ago

Thank you, Sandy. It takes a lot of courage to stand up for EVERYBODY that loves this country

and wants to see change. Or, to acknowledge that change needs to happen.

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Tina - 2 d 1 s ago

0

I had the worst experience from the Nordstrom's store in Topanga Canyon Ca Store when puchasing my daughters wedding dress. She originally tried on a size med was measured we paid and ordered the dress (had to pay $100 rush fee to get 90 days later). The size med fit with no clips just needed straps altered up she is 5'5 125 lbs. she fell in love with the Katie May backless Lanai dress. It was comfortable. We received a size large that cost 645.00 for alterations 3 trips 600 miles later 1 Week from wedding with no time to spare leaving us with a dress she hates it is too big she now has to filll the cups up with a gel bra so she doesn't have pointy boobs the dress was altered so many times it doesn't lay flat and was not what she wanted, I expressed my concerns from original delivery with no assistance only promises that it will fit like a glove. However it did not and now we have no time to spare to purchase a dress that will fit. 3 consultants later and I will never recommend Nordstrom's for a bride or a Katie May dress. Horrible experience wedding ruined. My daughter has been so

Stressed and the store could care less! They said the dress maker made the decision to size up

Do you her breast measurements and the style of the dress. The increase in size and her weight loss due to dress fit changed the entire fit if the dress and cost me around $3000.00 for a dress my daughter hates, and cries when she has on. She has been so Stressed she has lost 2 inches and now would fit the size of small-xsmall and is stuck

With a size large dress that has had to be butchered on so many times it has lost its style. Will not shop at Nordstrom's ever again and will def let everyone I know be in the know of this transaction.

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Bryan - 1 d 6 h ago

1

Have you heard of Anomalie for wedding dresses? They are taking the nation by storm and well below the cost of stores for completely custom wedding dresses. It's the Uber for Wedding dresses. Check them out.

https://dressanomalie.com

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Sarah Capps - 31 d 12 h ago

0

I was given a $200 gift card. I am a size 16. I spent over $5k in Nordstrom last year. I was told by multiple stores in the Pittsburgh and Cleveland area that Nordstrom and Nordstrom Rack will longer carry plus sized women's or petite clothing in the store.This is a stupid and offensive mistake.I am in my 20's and would love another option to shopping in stores other than just Target and Torrid. I am happy to pay over $200 for a dress if it is good quality and doesn't look like my grandmother would wear.

You buyers make terrible decisions on what to stock, but online you show off new plus collections that sell out in minutes! Clearly there is a market and demand.

You are making a huge mistake by not giving all customers a chance to shop. Even when plus was available, it was upstairs, hidden in the back, and next the kids section. Basically implying that only fat mothers would buy your clothing. I refuse to buy anything else from your store online if you refuse to accommodate me and women like me in your stores.

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Anonymous - 31 d 4 h ago

They aren't discontinuing Plus and Petite, they are combining with other women's departments, just like kids departments and shoes are now combined, POV/Active/Dresses combined, etc. depending on the store. I do agree that the change will make it less convenient than it was before.. I would write the Store Manager a letter about it. Corporate does not look at this site, its more like a blog for comments.

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Karen - 26 d 11 h ago

If Corporate does not monitor this site, who does? Who are you?

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Cking - 4 d 15 h ago

0

When Nordstrom's first came to Peabody the large size department was fairly robust. But as the months and years went on it became less and less. I woke to the buyers, I will go to the store manager, and want to go to the president of the company, I will go to the corporate office,. After all this time I just took the clothes away and they don't have a department anymore. They're not interspersed with any other department I was told that you were not being carried.

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Cking - 4 d 15 h ago

1

This was exactly my complaint. I went to the Peabody store and I was told they no longer carry plus size clothes. I find it discouraging and discriminatory to say the very least. Nordstroms has lost a good charge customer in me.

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Ridiculous - 12 d 2 h ago

0

I am so disappointed today. I wanted to order a couple pairs of boots so I went in the Nordstrom at Woodfield Mall, Schaumburg Il. The sales associates were not very knowledgeable and they had issues with the computer system. Although there was another associate who seemed to use the register just fine. I left the store without ordering. I called Nordstrom to order over the phone. Wow, what a mistake. This person was LOST! Unfortunately Nordstrom needs to work on getting people who care and people with knowledge to work. It seems like they're hiring anyone. Quality is gone!!!! So sad..

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LCRN - 13 d ago

3

I've shopped at Nordstrom for many years. Recently I have noticed several things: the quality of the merchandise, especially Nordstrom brand merchandise is not good. The service has slipped, too. I ordered through the Individualist dept an Eileen fisher coat. It was ordered, however, I was not told that it was to be picked up at curbside pickup. I waited for a call, e mail , nothing. Finally, I called Alterations and they found my coat for me in the pickup area. I went to the store, wanting to try on the garment before I took it home. I was ushered into a dingy, small room. The staff person was very nice and bagged it for me and I went upstairs to Individualist and tried it on in a real dressing room before I took it home. this coat arrived Sept 26 in the pickup area and languished until today, Oct 9 , when I located it. Shabby service!

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Will C. - 13 d 6 h ago

3

I just heard you are closing your Providence,RI location. This news was not very surprising. For several years now I have noticed the significant drop in high quality merchandise, for which you were previously noted. What happened? Who is responsible for mis-reading this market? If you shifted back to what made you famous you would reap significant rewards and profitability. Please reconsider. There is no other store between Providence and Boston to satisfy the market needs of a base of consumers looking for better quality goods. You have turned into what Macy's used to be before they dropped their quality of goods. If it's an issue other than the ones I mentioned then I understand. Many better jobs are moving into the greater Providence area and many remain, in a great economy. Please reconsider.

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Gigi - 20 d 10 h ago

4

Please open another store in the Atlanta area?

I have to drive to so far to get to a Nordstrom's Rack it's almost not worth it.

Great location is near a busy section called Cumberland/Galleria.

2967 Cobb Pkwy SE, Atlanta, GA 30339.

They have availability since ToyR us has gone out of business.

It is a great location.

Please look into it!

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Nimrah - 25 d 36 s ago

0

I am extremely disappointed with Nordstrom customer service. I had a 500 gift card which I spent $150 on a backordered item. Two weeks later I get an email saying my order is cancelled because they don't have the item in stock?. I can understand but two weeks to cancel an order is a crazy amount of time. So I tried to purchase other things, then I get to checkout where I find my gift card balance is now zero. I call Nordstrom immediately and they tell me to check back in 3-5 days, but in the email I recieved they clearly said if your item wasn't shipped your money wouldn't have even left your card. But I try to explain to them that my remaining balance is missing as well. They tell me there higher department will contact me in 32 hours, then two days later I call them back myself and I go through the same ordeal. Then a day or two later I receive a useless email saying Nordstrom is looking into this matter I should hear within two days... four more days pass and I just call again because it's my $500, that's missing after all. And I talk to someone who thank goodness in a matter of ten minutes is able to figure out the Nordstrom system duplicated my original first order multiple times for some reason finishing off my whole gift card balance. Then he tells me that they sent a form to their department to get this figured out last week, but they sent the wrong form, I don't know what was up with that. And I asked the gentleman to let me speak with his supervisor so I could say how unfair it is that I spend thousands of dollars a year here, and I would like some time of a coupon for my patience because after all it was there mistake. But she sternly says we don't do anything of that sort, but every other retail company I've dealt with keeps a little leniency for customers when it is there fault. I was happy that they figured it out or I would be out money, but it was entirely there fault and I had to chase after them for a week. And I have three kids, so I don't have the time to chase down multi billion dollar companies for my own money. I would like to speak with someone, as I'm very disappointed in your service.

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Las Vegas Fashion Show Customer - 26 d 7 h ago

Last month we went online to check Fashion Show Nordstrom's Sunday hours. The Nordstrom website said it opened at 10:00 am so that when we arrived. Store did not open, went into the Mall and found a Security Guard and she said "I think they open at 11 am". We went back online and showed her Nordstrom site said 10:00 am.We went elsewhere until 11 am. Shopped and ate lunch in Cafe and on the way out reported online the error to the concierge on duty. This past Sunday we again drove down to same Nordstrom. Arriving at 11:30 am for lunch. Oops, Cafe boarded up. My question is- why could Nordstrom not have at least e-mailed their credit card holders and let them know the Cafe was closing for renovations in advance? It is very hot here in the summer and two times recently we have been most let down by poor customer relations at Nordstrom Fashion Show. Never had any bad experiences with Nordstrom until now!

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Karen - 26 d 11 h ago

I was shocked to find, after being a Level 4 shopper and then later becoming a part time employee, that Nordstrom has some racist employees. While working for Nordstrom, I was told by a fellow employee to, "get that money "N**ger!". I immediately went to my department manager who couldn't believe it. Their initial reaction was like mine....shock! I guess once it sunk in, they then did what ever they thought was the required discipline. I wasn't satisfied and went to the store manager and human resources manager at the time. They were appaulled that an employee of Nordstrom could not only think along those lines, but use such language. They wanted to fire him immediately, but I wanted him educated. I grew up in the 1960's and remember vividly a lot of the Civil Rights Era and many ignorant people. Our store manager finally agreed and tried to have him educated, but there was still something off after that. My image of Nordstrom had been tainted from that moment on. I started looking around at the different departments in the various Nordstrom stores that I would shop in and noticed that Nordstrom was missing People of Color as Department Managers. I know that there are qualified people in the many departments of Nordstrom as I worked with them daily. It saddens me to think that a store as progressive as Nordstrom would have in its employ some people with this mindset and not elevate more People of Color to DMs, Regional Managers and so on.

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Jeong - 27 d ago

I'm extremely unhappy with service of Nordstrom rack Chino CA. Worst unfriendly, not listen to customer's voice manager. I had spent almost 1 year to resolve the problem from incorrect alterations from the store. I'm kind of give up and let it go for my mantel healthy. First, the alterations wrong sleeve length. I wanted 3/4 sleeveless. Alternator made half sleeves. Even couldn't close buttons at cuff. Since cuff meet around my elbow instead of wrist. Second, I wanted to keep the blouse since it was from my mom. I bought the Burberry silk blouse for my mom years ago. She couldn't wear it because she lost too much weight from her breast cancer. And she gave back to me. I was told either keep the blouse or take reimbursement and gave up blouse. Wow, pretty sad... and up set. They made mistake but I had to suffer. Even didn't hear about any apology... I contacted district manager. At least, she was nice and willing to listen my issue. She gave me option of keep the blouse and another alterator try best to fix the blouse good and I take $200. Sounds so good, right? But truth, no one can fix the sleeve to right length. I went Nordstrom alterations and some other famous alterations... I called store manager and said about what happened with alterations consultation... said I have no choice except gave up the blouse. He promised another reimbursement($200). Actually blouse cost is over $600 but rack associated noted $400 at alterations receip. Today I went to rack to get other $200, manager Rick told me that I already gave you another $200 and let you keep the blouse. After he checked his note, he said only one sign of received $200. "Okay, I let you take $200 today. But you need to sign this time." What? He really think I took 2 time of $200. When I said about my feeling, he cut me and said"I understand". How do you understand even you are not listening to me. Even today, I didn't hear sorry from the manager. He made me very embarrassing. He treat me like I robbed. I had been suffered too much for Nordstrom rack's mistake and unconsidered treatment.

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Michele LeFevre - 27 d 8 h ago

0

I am a long term customer and am extremely unhappy with my treatment on triple points days. I ordered 3 pairs of shoes and a Nic and Zoe jacket valued at $620.00 over the Internet before learning of triple points. The last item was received the day before triple points.

I called Customer Service to see if they could adjust my account for the triple points and they said they could not but I could take the items to Nordstrom's and they would make the change.

I made the 45 minute round trip, wAited 15 minutes in line etc to Nordstrom Rack who told me they aren't allowed to do that (Maryann, manager in charge).

Why didn't customer service tell me this?

It's stupid Policy, your register/computer does sales and returns, why didn't the manager do a return and sale.

Worse what was a 45 minute round trip became two and a half hours to get to Nordstrom Rack then Nordstrom (with a third of their parking blocked off on Saturday) !

This is horrible customer service and I'm angry and aagravatted at Nordstrom.

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Dana - 28 d 4 h ago

0

Very disappointed with Nordstrom Rack. Ive been shopping here a lot since I now work next to one, the advertised for months 90 return policy and even print it on the front of the receipt. I purchsed a pair of shoes back in July go to return them today after my life has settled down with a very ill family member and they have changed the policy in the last 6 months with no advertising nor do they print it on the front of the receipt. Its now on the back of the receipt in these small writing that you can barely read. So now Im stuck with a $50.00 pair of shoes I cant wear. Would not even give me store credit, and would have spent that today and then some but instead they have lost a customer.

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Anonymous - 27 d 11 h ago

What a disgrace.

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Frustrated in Folsom - 28 d 24 h ago

2

I love Nordstrom clothing, shopping online at Nordstrom.com and the awesome service at the regular Nordstrom stores. But when it comes to Nordstrom Rack stores that is where your company falls short. Unfortunately we do not live near a Nordstrom, we only have a Nordstrom Rack. When it comes to finding something on the floor, there is no one to be found. When we do find someone they do not know how to help. Also low staffing means minimal help on the floor and long lines. To top it off today, went to return items from Nordstrom.com at the Rack and without any notice to their valued customers decided to close 3 hours early! I looked at Yelp ratings and you have received only 2 stars in Folsom. It is not just Folsom, the Roseville store has similar issues. I do not bash companies and understand there are bad days but The Rack has had consistently poor service for some time. Hope you will take these issues to heart.

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Mary Ann Burgdorf - 28 d 8 h ago

0

I love Nordstrom and that is where I go when I need something nice. I have to say though - their shipping is REALLY slow. I've ordered something for an event over a week in advanc and then didn't get it in time to wear. That's frustrating.

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Nancy Sahyoun - 28 d 13 h ago

0

I never been through what I am going through right now with supposedly a high end store, lousy customer service, I will never order from on line anymore . I can not get help to straighten the matter with any one.

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Richard - 31 d ago

I cannot fathom that a high end retail business like Nordstroms would ever stoop so low into the gutter as to try and pawn off such a distastefull line of footware as the "TAPED FILTHY SNEAKER". That move was totally way out of line, and it does not make a difference if you charge $530 or $5.30 it's still inconcievable that you would permit your BUYERS to make such a rash decision. I usually do a fair amount of holiday shopping at Nordstroms but not this year.

Flagged for review. 
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Anonymous - 30 d 5 h ago

There is no shoe with that name in Nordstrom's inventory... are you looking at Hautelook?

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