Information, reviews and public commentary for US companies

 

Nordstrom, Inc.

Rating
3.082006
Web
http://www.nordstrom.com
Address
1617 6th Ave.
Seattle, WA
98101
Contact
Blake Nordstrom
Role
President and Director
Phone
(206) 628-2111
Fax
(206) 628-1795
Employees
56,600
Twitter IDs
@Nordstrom
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Anonymous - 1 d 6 h ago

0

How do you contact corporate when you receive horrible customer service... when you leave a store you shouldn't be feeling like ... I like that store, But my employee experience wasn't pleasant so I guess I would feel awkward returning to the the store and running into the same employee :-(

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KAB - 5 d ago

0

I have had a terrible experiences ordering online- the same thing happened twice within two weeks. In both cases I ordered and paid for an item then received an email the next day or so that the item was out of stock. It has taken multiple phone calls to resolve this- and one refund has still not gone through. I have not had this issue with any other company- Saks, Anthropologie, etc. Serious inventory management, customer service and payment issues. I will not purchase through this company again. It takes too many phone calls to do what should be automatic.

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Anonymous - 5 d 23 s ago

0

I reached out to management several times regarding my last 2 purchases and was unable to resolve the problem! I received the worst customer service ever and I've spent thousands of dollars with Nordstrom both in store and in line! I need someone in corporate to reach out to me ASAP

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Tom Keller - 20 d 17 h ago

Why is it that talent acquisition personnel Heidi Burgess keeps employee from seeking promotion. There's been several situation where individuals have applied for promotion only to get told they don't have enough experience, although they have been working in the positions for years.

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Katie - 20 d 14 h ago

Had a similar problem, try to relocate with a promotion only to find out General managers and Chefs clandestinely falsify information only to retain employees and keeping them from advancing with the company.

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Anonymous - 6 d 14 h ago

Not the way a corporation should operate

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Anonymous - 6 d 10 h ago

Inverted pyramid is a lie.

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Anonymous - 7 d 18 h ago

Good morning. My name is Dr. Jackie Sanderlin and I am an educator and community empowerment speaker. It's my passion to empower businesses with innovative strategies to work effectively with the community they serve...which should include all people. I also like to link the educational impact between companies and community, because there is one! If you would like to have me speak and empower your entire team or your employees in communities where the impact could be greater, please contact me. Again, I'm Dr. J and I feel there is an opportunity in 2019 to have a greater impact between Nordstroms and the community they are in. Trust me, I know the community and it's time to empower them differently. I know I would add value to your organization. My cell number is (hidden) or you can reach me at (hidden). I look forward to hearing from you!

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Christina Rojas - 8 d 12 h ago

3

To the president of Nordstrom In Seattle, Washington. My name is Christina Rojas I have been a cardholder for many years, I purchased a pair of uggs booties and paid extra for overnight delivery, I called Nordstrom in the 1888# I got hunted up 4 times, I just moved but Nordstrom had my correct address, I received my bill at the new address, the Nordstrom store put the wrong address. When I did speak to someone she said I wouldn't get my shoes until Monday , I purchased the shoes and overnight it was because I needed them now, the people at Nordstrom didn't care at all. Just to let you know what kind of employee's you have and how little they care for your customers, very unprofessional and makes me not want to shop at Nordstrom. It's that or you don't care about your customers, as president where do you stand. My name is Christina Rojas # (hidden).

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Shirley J - 9 d 20 h ago

5

I submitted a very positive compliment email concerning one of your employees, at your Tyson's Corner Nordstrom Retail Store, dated back on August 27, 2018. The store Manager Jennifer Drake, informed, me that she had followed up with Travis the beauty Manager on my excellence experience. Well on Saturday December 1, 2018, I went back to that store and I was browsing through the fragrance department, when I over heard another customer giving serious praise to that same employee concerning how great his customer service was and how educated the employees is about Nordstrom cologne products. I immediately walked over there and joined the conversation. At that time, I informed the employee, that I too appreciate his customer service and that I had took the time out to send a email to his Store Manager about my experience with him. I ask him if either Manager acknowledge that feedback with him. He stated that he had heard it from another co-worker. This is bad engagement with the employees, when the leadership has no desire to acknowledge when your employees are demonstrating the job requirement that were hire to do. Minutes before Mr Simpson had came over to assist me, I was rudely ignored by 4 of your other employees who were congregating together speaking their dilate language, why my friend and I assist our selves to look for perfume, when MR Simpson, walked over to us after his last customer. Your employee MR Simpson, rectified the situation serve us and educated us on your products and in addition to that sell he made. He added us to your email list. He followed every step in your process and no management official to this date has not personally thanked this employee. He should had receive something from your company for a job well done. It's a shame that I over heard another customer telling the employee the same thing twice. You no the old saying. You hear something once than twice, the third time it must be true. What a shame on The Nordstrom's Empire. All the money your company make and you treat your employees like crap. My experience with your employee / sales and beauty consultant was more than 5 , so I will rated him myself. Excellent job! MR Simpson! Thank you for all that you do, while working at Nordstrom.

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starr99 - 11 d 16 h ago

0

I am a very unhappy customer with the shipping from this company. This is not the first time that I have had issues with shipping from Norstroms. It's a joke trying to reach customer service, long wait times, and then if that's not bad enough, WHY do companies employ people whoh CANNOT SPEAK ENGLISH, ENGLISH IS THEIR 2ND LANGUAGE! I placed an order on the 11/24/2018 and supposedly it was to be shipped in 1-2 days, then I get an email stating that it's going to be late, then another e-mail stating that one item that I ordered was not available. Then the package (one of them I assume arrives) and it has 2 itmes out of the 6 that I ordered, and poor quality!!!! I had to call the corporate office to get someone who SPEAKS ENGLISH and not have to put on a pot of coffee waiting for an answer. I love the store here in Jacksonville, but it's a hike for me, and in the area that it is in Jacksonville Town Center has over built BIG time and it's a nightmare to go out to the Town Center, so I order on line. And why on earth does this company NOT include shipping labels, WHO DOES THAT????? The customer has to print off a shipping label. Norstrom's whoever is over your shipping and logistics needs a new job, because their skill set is certainly not worthy of the NOrdstrom's name. I did get Michele, a supervisor, DELIGHTFUL young lady, who was as accomodating as she could be and took care of everything for me. But why whould the customer have to go to these lengths to process a simple return ? Especially from a high-end store like Norstroms. After this I will brave the hike into the store and purchase there. NEVER WILL I ORDER FROM THIS COMPANY AGAIN!!!!!!!!!!!!!!!!!!!!ONLINE BEWARE!!!!!!!!!!!!!!!

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Tess - 13 d 13 h ago

I hate your commercial in Canada. You focus on city elites instead of the regular people of this country......the farmers, truck drivers, clerical people etc. I will never shop at a store that is so politically correct and not in touch with the average "Joe/Josephine".

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JC - 43 d 16 h ago

1

While walking down the center aisle of Nordstrom in the Stonebriar Mall there was a large black box of cologne reading "Fucking Fabulous", uncensored for some reason. My children and others can read. HIGHLY unacceptable and inappropriate for a department store. The f bomb needs to be covered if this has to be on display.

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Anonymous - 41 d 6 h ago

Complaints should go to ethicspoint.com

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Anonymous - 16 d 3 h ago

This site is not affiliated with Nordstrom Inc. So stop replying with this website

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Debbie downer - 15 d 4 h ago

0

No it's not, but it's a third party where complaints employees has can reach out to.

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Anonymous - 14 d 5 h ago

Agreed. 100%

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Alice HM - 18 d 16 h ago

0

Order # 63923026 placed on: November 23, 2018 ... It was "supposed" to have shipped within 1-3 days. I called 3 times yesterday was told by EACH rep that items would ship by yesterday (MONDAY, NOVEMBER 26), which was the 3rd day and it did not ship. I ordered the items because they were needed for an event and it doesn't look like I will be getting them in time. I am HIGHLY DISAPPOINTED. My first time ordering from Nordstrom Rack and this is definitely not a good way to start business with a customer. I did online chat today & per Tanique R: "The package is scheduled to ship TOMORROW, our expedited shipping option is currently down due to some internal issue". I requested a manager & Tanique referred me to Customer Care: 1(hidden).I called & spoke w/ Judy who adv'd that items were being shipped out TODAY. I requested a supervisor & was transferred to Sharon who adv'd that items will not ship until TOMORROW, BUT that Nordstrom was in compliance w/ the 1-3 shipping timeframe and that there had been no delay. At this point, I adv'd that an e-mail was rec'd from Nordstrom this morning apologizing that my items had not been shipped and that there had been a delay - if Sharon is advising that there had been no delay, why is Nordstrom sending me an email apologizing for a delayed shipment. I requested a supervisor and was transferred to Kim Schmutzer (hidden)). Per Kim, the 3rd day is not until TOMORROW. At this point I am beyond upset - alllllllll reps are giving different dates as related to the 3rd day of shipping. Bottom line - I need my items for an event on Friday and had I know it would be beyond this time, I could have ordered from another store or went into a store to make a purchase !!!!. Kim adv'd she would check with the SBFC to see if the 1 item coming from there can be shipped earlier, however; per Kim, she cannot reach out to the EAST COAST site because they are a fairly new site and she does not have the ability to reach out to them. Kim adv'd she could do a refund and I could shop in the store - had I known this on MONDAY, I could have possibly done so - but the reps were assuring me my order was being sent out MONDAY. Unfortunately, going out to shop at this late date does not fit into my schedule. I am A VERY VERY VERY UPSET CUSTOMER at this point and will definitely share my concerns as I deem necessary.

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Anonymous - 15 d 3 h ago

0

I had a similar experience with Nordstrom Rack

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rt4t - 14 d 6 h ago

5

I AGREE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!poop poop poop poop poop poop poop poop poop poop poop poop poop bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad 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Anonymous - 14 d 12 h ago

Our American Indians are noticeably absent in your new advertisement.

From an American born and living in Canada with time on her hands

When I am in Seattle I like to shop in your store.

Ingrid S. brown

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rt4t - 14 d 6 h ago

0

bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah xblah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop poop bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad 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poop poop poop poop poop poop poop poop poop poop poop poop bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad 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rt4t - 14 d 6 h ago

0

hfgbeyufbuyen

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Anonymous - 16 d 5 h ago

Blake, I think you should be aware that there is bullying going on at the Nordstrom Rack in Anchorage from two specific employees and it has continued for over a month now. I am an employee there and several people have approached me and informed me that these two ladies continue to degrade them and embarrass them in front of customers or while they are alone. They lie to management by stating that these people have been late from breaks or lunches and just recently the Service Experience Manager fired an employee for being late but not investigating the complaint thoroughly and she just got hired recently. None of this make sense especially if the people who are stating this are the bullies. Seems to me like there is a lot of favoritism going on there, what a shame and a disgrace to such a wonderful company.

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G. Armani - 16 d 4 h ago

Ethicspoint.com, utilize it.

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Frustrated Employee - 16 d 4 h ago

The names of those Bullies are: Alofa and Catalina at the Nordstrom Rack Anchorage, Alaska. Sad that employers even allow these type of people to work in a customer orientated business such as this. And that a certain manager there did not take appropriate, professional measures for an employee being late for a break or lunch. Instead she showed favoritism towards the BULLIES...And just simply fired the recently hired employee...Tsk Tsk...Very Un-professional and inappropriate.

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General Motors
David A Westenfelder sr. You have brass balls advertising your chevy cruise in ohio, ... 

MetroPCS Communications, Inc.
Anonymous I have been a MetroPCS customer since August 2015. I have p ... 

Pinnacle Foods Corp
Barbara Bought your swason hungry man dinner-chipotle rib and chick ... 

Tumblr
Tarchenoff Response I have deleted my account. Recent censorship and previous p ... 

Costco
Mark and Mary Lou Peters We recently purchased hearing aids from San Bernardino, Ca. ... 

AT&T
Eugene Snook Had Streaming Service (WiFi) by AT&T for around 1 year. ... 

Gold's Gym International, Inc.
Bb Sterling gym is all Fox News all the time on tvs. Several m ... 

24 Hour Fitness
Mark Thompson I have been a member of the Huntington Beach 24 hour fitnes ... 

Outback Steakhouse
Charlie outback Copperfield Houston take out

Discount Tire
very angry had them repair the tire with instructions to lock key in c ... 

Wal-Mart Stores, Inc.
Perez *******Hey M. Dukey Pukey, you can run but you can't hide!

Burger King Worldwide Inc
Tom ===== Tis the season to rob the Goy, Fa la la la la, la la  ... 

Enterprise Holdings, Inc.
Anonymous Dear Sir,

LA-Z-Boy
Anonymous That's great Jeff, but 50+ yrs ago they made great furnitur ... 

Taco Bell Corp.
B.D. Taco Bell in Pittsburgh, Pa /1603 S.Braddock,ave 15218, is  ... 

United Parcel Service, Inc.
Unhappy customer I will be posting a video shortly of a ups driver deliverin ... 

Payless Shoes
Rita Your store in McKinney has an unfriendly,unhappy young man  ... 

Six Flags
Anonymous Horrible customer service and membership service! Lost 5 me ... 

American Home Shield
Ajit A. Tavkar I requested a service to repair Dishwasher and Refrigerator ... 

Food Network
Lynne Good girl Emily for sticking to your guns!

Citigroup Inc.
James H. I had a computer "scam" which I charged on Citica ... 

Panera Bread
Frank P 3 times I went to your independence location and no selecti ... 

Google Inc.
Kris I have had nothing but problems with google ad. We used the ... 

Verizon Communications, Inc
OUR HAPPINESS PAYS YOUR CHECKS, WE DEMAND WHAT WE PAY FOR GO TO THE BETTER BUISNESS BUREAU!!!! I AM, HAVE USED THEM 3 ... 

Best Buy
Holly Dunbar Order # .........6017992,