I tried to return a perfume . 100 sealed. Brand new in a box with the original sales receipt and I was denied my money back because I did not have my driver's license unfortunately my license was stolen a couple months ago I looked at their Store return policy and no where did it say you needed your driver's license to return something I will never ever ever shop at Nordstrom's again.
Nordstrom shouldn't have to rip people off and make up their own rules as they go to make a profit. I recommend anyone to shop anywhere else Macy's Bloomingdales where they show you respect the amount of money spent.
Topanga Nordstrom's should be shut down
My name isVeronica and I ordered a size 9 Gucci shoes and Nordstrom gave me a size 8 which is way to little I'm so disappointed with this because now they don't have my size 9 and when I ordered these shoes they had plenty of sizes So disappointing I brought these for my husband for Father's Day now he had no Gucci shoes because of someone else mistake st Nordstrom
Champagne ass problems.. Waaaahhhh!
I wonder if there is anyway I can buy your leftover Merchandise by pallet?
Merchandise that did not sell in store is sent to our Last Chance stores in Arizona or Illinios where it is sold for literally pennies (majorly reduced prices).
We have seen your special rainbow tribute and are wondering where the tribute is for us regular Americans, mostly of whom have built your company before all this PC started. We Americans, who are veterans, military, government people, proud of our heritage; do you think rainbow trumps (ha) an American flag? I have mostly stopped shopping with you, because of your choice to push your agenda! Didn't we Americans make you rich, Nordstrom boys?
Order 887471885 on June 1 2018 told would receive by June 6 tracked June 6 told would receive by June 11. Called as well as email cancelled order on June 6. Suppose rerouted back June 6. Tracked order showed delivery June 15. If I cancelled a order on June 6 why am I still waiting for a credit. Today is June 13 it also had free shipping.
Today June 15, 2018 Called told item was receive 9:15 this morning . Have not credit my card 2:46 pm . Spoke with a Supervisor stated they need get the item from the store warehouse in order to credit my card. I never received the item it was returned during shipping, now they have it what is the problem. Ask too speak to his Supervisor, state he would credit my account now. Called my bank and no credit as of yet. He lied.
Credits are not immediate, this is the same as any other company or store. If they processed the credit today, the transaction will batch overnight. Then your bank has to release the funds. You can call your bank and ask how long credits typically take for them, normal processing time is 2-3 business days. Keep in mind, today is Friday... if it is after 5pm where you are, the banks are on Monday's business, so you probably wont see the funds until next week. It all depends on your bank at this point.
It's been so sad to watch Nordstrom customer service decline in recent years. I enjoy shopping both in store and online and now find both experiences to be very disappointing. In store service and selection is poor, with limited inventory, messy stores, and disinterested sales people. Online shopping, especially at NordstromRack.com, is fraught with mistakes, canceled items, shipping delays, and horrible wait times on the phone or live chat to straighten out these errors. When I finally do get through, the employees are dismissive and not at all helpful in resolving their own mistakes.
Nordstrom is no longer the company I have enjoyed shopping with for 30+ years. Sadly, it's time to take my business elsewhere.
Nordstrom, you guys need to do away with your ranking system
All its causing is friction and a hostile workplace
Employees being seen to verbally and physically attempt to tear each other down. #AnthonyBourdain
Nordstrom was famous for their customer service and return policy. As soon as the sales person clicked the scanner it would show all the information of the sold item. All returns were made with no questions and now at the Rack you only have 45 days and at Nordstrom 6 months to return something.
You have to go to the customer service and they have to log into a laptop and it is so ridiculous and embarrassing that makes shopping at Nordstrom not fun anymore.
Bring back the old policy and be number one in customer service again.
Just received an "Exciting Updates " mailer from Nordstrom informing us that we can "say goodbye to paper notes" , and instead we can be part of the "new digital rewards experience" -- rewards notes will "show up in your rewards account"
We get it. It's cheaper for stores not to mail us anything like notes. But please don't treat us as though we are so stupid as to not know this innovation is a negative for your customers. We all have better things to do than monitor our "Rewards account". Have you ever thought about the fact that every company we deal with wants to push us toward spending our lives looking up passwords and peering at multiple accounts?
No. If you want to give us rewards points, put them in the mail. And better yet, whenever we use our cards -- online, on the phone, in the store -- have the system say: "You have X reward points. Would you like to use them today"? That is the best system of all.
I am not going to waste my time looking at your rewards online nonsense.
I am still annoyed with Nordstrom for dropping Ivanka Trump's line. And even worse, you made a huge mistake getting rid of Blue Stove in the Burlington, MA store. That was the best restaurant in the western/northern suburbs. We took friends there, always hurried to get in before closing time (which was too early) when we shopped at the mall. The replacement is banal, a bore, totally ordinary. We don't bother going there at all. Bring back Blue Stove!
And yes, don't let yourself be linked to creepy old deNiro again. In fact, if you like making money, stay out of politics altogether. Why annoy half the country? You can count on awards shows going political. Theatuh people think we care about their views. We do not. I didn't watch the show, but I sure heard those deNiro clips afterwards.
I'm sorry you neglected to understand how the digital Rewards will benefit you. Not only are we saving trees and helping the environment by not printing a Note that most customers lose or throw away anyway, but you will actually receive your Notes 24 hours after earning them, instead of having to wait until the end of your billing cycle. **Faster Rewards!!** I think you are also misinformed about there being a separate Rewards account, which is not true. You will be able to view your rewards points and notes on Nordstrom.com and Nordstromcard.com, two places that you probably already have access to.**More Convenient Rewards!!** No need for new usernames and passwords. They will be available on these sites that customers already use. And best of all, you will ALWAYS be able to use your rewards with your card swiped in store, online, and by phone. **Not changing these platforms for Note Access!!** So as you can see, this only makes sense for our customers, as Nordstrom strives to continue to be digitally enabled and service our customers in the fastest and most convenient way possible. Nordstrom is simply trying to remain relevant with the technology that our customers are asking for.
Hello. I ordered a graduation dress that had an initial delivery date of May 24. It was going to be my high school graduation dress. I received an email that estimated my dress to be delivered for May 24, along with a tracking number. When I accessed my tracking number for five days in a row, it told me that the order had not been shipped yet; it was awaiting delivery to a UPS station. There were no updates. I called customer service concerning this issue, and the representative told me that my dress had not been shipped from a Nordstrom warehouse, rather a designer's warehouse instead. I was not aware of this when I ordered the dress. Had I been, I may have found another provider. However, she said that she would re-send the dress through Nordstrom once again. She emphatically promised me that my dress would be delivered on May 30th. I would just have asked for a return had she not PROMISED me that it would be delivered May 30th. My graduation is June 1st. So, even with this "guarantee," I would have no time for dress alterations. Now, the order status is telling me that it will be delivered the day of graduation. I have been promised two delivery dates, and both of them turned out to be incorrect. As I trusted Nordstrom, (my parents have been life long customers), I didn't think that I would need to buy a "back up" dress. I now do not have a dress to wear to my high school graduation. I cannot tell you how upset I am, and I feel so let down. This is the second time (in one order) that I have been assured a delivery date that did not come about. So, in the future, I will know that Nordstrom is not a provider to consider when shopping for clothing. I'm shocked that a customer service representative would lie over the phone, promising something that didn't come about. Had she told the truth, I would have had time to find another dress (albeit very short notice). Now, I don't know what I am going to wear. Nordstrom has really dropped the ball. :( Furthermore, my graduation present was a pair of Christian Louboutin shoes that I ordered to match my dress. Christian Louboutin fulfilled their end of the deal, so now I have shoes with no dress to match. I am so incredibly let down.
I had the same thing happen. There is a disconnect between the freight strategy and customer service, who is just reading the online notifications. I had a promise date which amounted to two day shipping, but when I saw by the developing itinerary that it was UPS GROUND, i knew that wasn't going to happen. I know Nordstrom wants to be best in class, and this will/must be fixed.
Unfortunately once it leaves the store (or warehouse, depending on what's ordered) Nordstrom is at the mercy of UPS and them delivering the orders on time.
They suck badly
Sorry for your unfortunate sponcership on awards ceremony. DeNiro did you no favors.
loved Nordstrom -- not so much anymore for letting Robert DeNiro voice his vulgarity to those in the seats and the audience around the world. Disgusting display --- not shopping Nordstrom anymore since I see you were the sponsor, I have done the same with other sponsors
Always loved Nordstrom. Started to watch the Tony awards last night. Had stopped watching other awards shows, due to the fact that they have become nothing more than giving voices to causes and expressing negative political views. I turned them off after the first presentation. If Nordstrom's agrees with these practices, I am very disappointed. I'm no angel myself, and can sometimes express myself with a potty mouth, but never to or about anyone personally. Robert DeNiro and the audience were inexcusable. I used to love him, too. He's entitled to his opinion, as are the others, but I, for one will not watch ANY more rewards shows. If Nordstrom was thinks this is the kind of people you want to appeal to, you have your right also.
I'm not interested in supporting a store that believes in supporting rants against our President such as Robert DeNiro expressed at the Tony awards. I believe it would be in your best interest to please consider no longer sponsoring red carpet events that denigrate our President in the future. He is our President and regardless of your opinions about his personality, the fact that he is our President commands our respect.