The people who answer your phones are beyond unprofessional, you just pissed off the guy with a 1 million dollar spending account, way to go.
People who whine about something as dumb as a store operator and have to mention how much money they have within their complaint are beyond tacky... Nordstrom doesn't need tacky people harassing their employees. You're welcome to take your "million dollar spending account" wherever you choose.
I love the company but I've worked under 2 managers who used their power against me and a few other co workers. The first one was at the Rack and she would change our schedules without notifying us. If we did not know about it, she would hold it against us. The second manager is my current manager. She has not been the department manager long and already she has picked out her favorites and treats the newer employees as if they're stupid and incompetent of everything. I have had friends work under her and they all told me that she as done this to others and that's why they left the company or the department she was managing. I feel bullied and targeted and that is why I am leaving the company, even tho I do not want to.
Ethicspoint, a resource you need to turn to, stop trying to get it resolved with this site. It wont work, you moron.
Ask to speak to your HR person, every Rack has one. They are usually in the store once a week and they are your first point of contact for issues like this.
Nordstroms in Florida are THE WORST NORDSTROMS LOCATIONS TO EVER HAVE TO DEAL WITH!!!! Starting with the Tampa Westshore location. Extremely unprofessional and unknowledgeable managers and store manager is NEVER available for help. I have been a loyal shopper for decades but living in FL and ordering online comes with sometimes size or especially color difficulty. Even with trying to only shop brands I know my sizes in , seldomly trying to stay in trend I constantly find myself STUCK for months with items that I cannot wear ,sitting in closet, dreading having to do something all consumers are entitled to! I have been to WESTSHORE NORDSTROMS with BOX, BAGS, TAGS INTACT,DRIVERS LICENSE MATCHING THE BOX ADDRESS AND GIVEN A HARD TIME TO REFUND MY PURCHASES WITH SNOOTY , ENTITLED SALES PERSONNEL REPRESENTING NORDSTROMS!
THE VERY REASON I SHOP AND HAVE BEEN SO LOYAL TO THIS COMPANY IS BECAUSE THEY HAVE CLASS , STYLE, AND MOST OF ALL CUSTOMER SERVICE! I NEVER EVEN TRY OR CONSIDER THEIR PRICE MATCHING POLICY BECAUSE COMING THERE I WAS ALWAYS TREATED SO WELL I LEFT HAPPY AND WOULDNT WANT TO PAY NOTHING LESS JUST DUE TO THE EXPERIENCE!
FLORIDA COMPLETELY CHANGES AND GOES AGAINST ALL OF THOSE VALUES.....
SADLY THEY HAVE NONE! AND YES I HAVE CONTACTED HEADQUARTERS BUT STILL ONLY GET SO FAR . NO CALL BACKS , I AM TRULY DISAPPOINTED AND AFRAID THAT NORDSTROMS HAS CHANGED AND TAKEN A PLUNGE.
They really have sunk to a new low. There online descriptions are inaccurate and then when a customer returns too much, wham, they send you a nasty letter closing your account. You're right that their customer service is horrible but it originates from the top it seems. They simply don't care; it's just the bottom line that's important. I was almost assaulted by a man who was sleeping on a couch in one of their stores and their security did nothing about it yet they have cameras at the registers to make sure every penny is accounted for. Disgusting lack of customer care at Nordstroms now.
Actually customers who abused the lenient return policy for YEARS are the ones who ruined it for those who are honest and not trying to make money doing shady returns. Nordstrom had no choice but to start cracking down on these people. You can thank them for causing your account to be closed.
I have been a Nordstrom customer for years and over the past 4-5 yrs. started to shop at NordstromRack online. My problem is that I'm very tiny and don't buy items made in China due to the vile dog and cat meat trade there. I have been searching for petite clothes suited for a younger figure but the selection is very limited. I carefully read the descriptions of each item before purchasing and much to my dismay, most items are not fitting or made in China. I just ordered t shirts that said the model was 5'9" and wearing a small, well the small was even short on me. How did that happen? Lately I have been on the hunt for sunglasses that will fit my rather small face and have ordered a significant amount to find one pair that works. I now received an abrupt letter saying you're closing my account for excess returns without any warning or asking me why so many returns. How rude of you! I'm putting this out on social media as well as here. Nordstrom you have really fallen a long way from the superior customer service you once offered. I'm disgusted with your company!
Horrific online customer service and even worse corporate level customer service. I am beyond appalled at the customer service on the phone. She was talking to me and answering another phone who appeared to be her daughter or something. Unprofessional in all ways.
I need rest my 4o1k from u guys
I Won't be using Trunk Club personal styling service for myself or daughter since I found out the company is a part of Nordstrom, Inc.
Your (political) decision to pull the Ivanka Trump brand from your stores and websites was enough for me to never shop again with these companies. Thankfully, there are many stores that carry the Ivanka Trump brand, Lord and Taylor and Marshall's to name a few.
Ivanka Trump brand is affordable, well made and appeals to all professional age groups.
I am a small business owner who wouldn't dream of potentially alienating my customers due to my political views. One can only assume Nordstrom, Inc is only looking for a certain type of customer, and doesn't need a diverse clientele.
The only thing political about not purchasing Ivanka Trunp for the upcoming season was the fact that customers quit buying her products, which put retailers in a hard position when making the decision to buy a line whose sales dropped so drastically. Retailers of all kinds only carry things that SELL. So the American people made that decision, not Nordstrom. You can see that this is the case because Nordstrom and its affiliates did not pull Ivanka Trump from shelves, there actually still are Ivanka Trump products in the stores, they just had to put their buying dollars into better selling brands for the upcoming fall season.
Until I had to hunt down the Store Manager in Aventura, Florida , my experience with the store was horrible thanks to the assistant manager named Jason in the women's shoe dept.. After being told it would be ok to return a pair of shoes that cut up my feet so bad but first they needed a managers approval. The minute Jason walked over , he was condescending, very unprofessional and really didn't want to be bothered by me. I was given the store managers card and told that she was in a meeting and leaving promptly after. I had to go upstairs and find her by sending another employee to find her after the meeting. She , the manager by the name of Shawna was great in every way. She listened and had some empathy for me as I told her my situation with the shoes and promptly returned them to my account. I thank her so much. On the other hand, this so called asst.manager named Jason should not be representing this company whatsoever. I sure hope they look into his business practice at this store. Thank you
Correction***** the associates name is JACOB PULEO who says he's the asst. manager of women's shoes.
I was in your Westfield Annapolis location for my first ever visit, to get my son a pair of dress pants & shirt for a very special occasion we needed them for on 4/7/18. After many sets of pants/shirts were tried on, we purchased a set of slacks, and shirt. The slacks were to be altered, and ready for pick up the following Thursday, 4/5/18. We did not go to pick up until Friday, 4/6/18 and when arriving at the store at 6:30, the slacks could not be found - anywhere. The manager, was called down to assist an hour later, at 7:30, and she too was having problems finding the order. We had my sons two young children with us who he gets every other weekend and the visit that was to only take 30 minutes or so, was now approaching over an hour since we arrived at the store. We were told by the manager she would do her best to find our order, and we then took the children to get something to eat. He lost valuable time to spend with his children as we were hanging around "waiting" for a pair of pants that could not be found. The manager said she would call as soon as she found the order. At 8 PM we received a call from Nicole, with good news and bad news - the good news was the pants were found, the bad news were they were not altered and she would need my son to come back down to the store to get measured again - mind you they had already measured him the previous week! So he goes back down to find out they had not "found" the pants we paid for, but pulled another pair off the floor and measured him and said they would alter them that night, as we needed them Saturday, the next day. When asking for some kind of credit or compensation for our troubles as it was now 9:15 when we finally got the pants, we were given a $5 dollar gift card for coffee???? Really? What a slap in the face it felt like. We spent from 6:15 until 9:15 to pick up a pair of pants that was to have been ready for pick up the previous day! This is my first ever visit at Nordstroms, and I am not impressed at all with the customer service.
8166 Park Ln #110, Dallas, TX 75231
want to not storm today went to register paid my bill with a gift card the representative there she was female African-American and she was about 62
She scanned my gift card open the draw and threw it in there now I know I still had a balance of $230 left on it after I asked her from my gift card back she started screaming and yelling at me telling me it was a mistake and she cannot re-open the register without making a purchase first so we waited 20 minutes with her screaming and yelling at us telling us that we can go now and she did not give me back my gift card after another lady came by and told her yes you can open the drop this is how you do it then she tried to pay as though she didn't see the gift card on the bottom of the tray So then we showed her that it was still on the bottom of the tray she started getting very Hanzi and throwing the gift card at us then a manager came and we asked the manager is this is the way that Northstar allows them ploy ease to treat customers the manager therefore told us let's talk somewhere else separate from her because she has to take customers then the manager told us you have your gift card now leave my store And the manager was there she was white why she was yelling at me and my family and the manager did not do nothing
I want to not storm today went to register paid my bill with a gift card the representative there she was female African-American and she was about 62
She scanned my gift card open the draw and threw it in there now I know I still had a balance of $230 left on it after I asked her from my gift card back she started screaming and yelling at me telling me it was a mistake and she cannot re-open the register without making a purchase first so we waited 20 minutes with her screaming and yelling at us telling us that we can go now and she did not give me back my gift card after another lady came by and told her yes you can open the drop this is how you do it then she tried to pay as though she didn't see the gift card on the bottom of the tray So then we showed her that it was still on the bottom of the tray she started getting very Hanzi and throwing the gift card at us then a manager came and we asked the manager is this is the way that Northstar allows them ploy ease to treat customers the manager therefore told us let's talk somewhere else separate from her because she has to take customers then the manager told us you have your gift card now leave my store
My daughter bought a Jenny Yoo dress online from Nordstrom for a wedding she is in on April 14th. On March 24th she brought the dress to Nordstrom in King of Prussia to have the hem altered. The promise date was March 31st. When she called to see if it was done they told her the dress was never altered and was sold by mistake. My daughter is hysterical because they told her they cannot get another dress. This dress was stolen from my daughter. How are you going to fix this?
Contact the Store Manger Michael Brooks asap!
I am the mother of one of your staff in Chinook Calgary and I have to tell you that your so called @Supervisors" are nothing more than 20 year old hot headed woman who don't know how to run a store! Micro managing my daughter doesn't help sell anything in fact stressing out staff makes your store look really really bad! My daughter is 20 years old! I would like to see management in your store from someone in at least their 40s not 20s. Also you should drop by sometime and talk to your staff Mr Nordstrom!
So since your daughter is also 20 years old that means she would be a hot headed manager too? I fail to see how someone's age determines their temperament or managerial aptitude. Do you know a lot of people in their 40's that are applying to be department managers?
Go to hell! You guys are horrible!!! You provide the worst customer service.. you have the bunch of losers who cannot afford anything on their own pay check selling designers with the worst attitude and in case you stupid athour wondering I am in my 20s and can afford to buy designers and not a loser like you
You guys are losers that give fake names when people call !!!!!!
You deserve to stay with your pay rate and serve others
Who is "you guys" exactly..? This page is not affiliated with Nordstrom or any of the companies listed on here. This is merely a blog where people like you can pop off and complain about nothing.
And judging by your use of grammar and lack of ability to form a sentence (and use of profanity) I would venture to say that unlike yourself, I can afford to shop wherever I please, and earn a wage to support anywhere I chose to shop; designer or not. People who brag about how much money they earn are the ones who are insecure about their income.. not the other way around.