Bought 890.00 dollars worth of computer products on 3/18/19 for in store pick up in one hour. Got there and manager said PayPal had flagged it. Went home call PayPal - PayPal said they had no issue. Called bank next morning and bank said Office Depot had my money. Go back 19th and they said there was still issue called and spoke to the most rude customer service reps I have ever spoke to. It is now 3/20 and just return from store and still no items and they said they would not refund me that corporate would have to. This is the worst business I have ever dealt with. I will NEVER shop there again and will be letting EVERYONE know about my experience. Tried calling corporate and could not speak to anyone. I hope they go out of businesses. The one me 890.00 or my merchandise. What they did is sell my a product that they do not have in stock and LIED about having it in stock. The manager lied about PayPal flagging it. What a CRAPPY company
I went to the Office Max in Wentzville, MO and had the worst customer service ever by any company. I was in need of putting together three bindings that usually would take 5 minutes. The girl took 15 minutes to fill out some form then told me that it wouldn't be available till the next evening. She said that is what the manager wants now. I commented that instead of taking all that time to fill that form out, you could have been done and I asked for the manager. That was a mistake. No customer service skills at all and just laughed at me. She explained they were short staffed and were behind. Well you have one cashier upfront looking at the ceiling. If you believe you were that behind, why wouldn't you as a manger help out instead of hiding in the back. She even screamed the guy who handles the corporate complaints for that store and could care less. I guess they get lots of complaints. There were no customers in the store so they were not busy. I walked two doors down to the UPS office and the kid there was busy but was able to complete the task in a few minutes. Maybe they should recruit the floor people at UPS to run their stores. I for one am done with Office Max and will just go to UPS from now on. They live on the business of large companies and don't care about the customers in the store. When they close that Office Max location, I won't be surprised and then maybe I will laugh.
I attempted to ask what I thought was a simple question of Live Chat, can I link my personal rewards account with the AAA discount card I just received. "Mandy" asked for account numbers, card numbers and commented on accessing accounts. I reasked my question several times. I stated I did not have an account under the discount card number because just received it and had not used it. After 5 minutes of back and forth she finally answered my question in one simple sentence, You cannot link the two cards/accounts. Pretty simply but awfully frustrating to get a direct and simple answer to my question.
I need help in receiving a large donation from Dell's Corporation for my business and I am a customer of Office Depot and I due all my business transaction with your company. If you can process this account for me it will be much appreciate and the name of the business is Illustration Social Cultural Business Industries Inc. and you can email at (hidden) the information and what need to be process.
I would like to hear from Office Depot CEO or President and join our video blog/reality show for a month of giving back and helping the people within the communities you sell too. Our Online & TV viewership is Over 5-Million, which makes this op far better than any commercials your company spends $$$$$$$ on! Just see: www.sterlingroyalfamily.info and after viewing the Intro Shows, contact me by clicking on the Advertising Dept. page.
J. Wilson, [Company President]
Let's get together and not only make money...but Be Of Help To People!
I am in the process of trying to be hired as a retail stock associate. A minimum wage, 20hr/week position. Just completed my SECOND interview. Both the 1st and 2nd people that interviewed me were unaware that they would be doing interviews until just prior to my arrival. Today I met with the sales lead. I'd be in stock, so why is sales involved? Also, for such a low position, you really need 3 possible interviews? Seriously? This isn't rocket science. I'm not demeaning anyone, but let's not make this job out to be anything more than what it is. Both interviews I was early, presentable, showered/shaved, articulate. I have previous experience as a receiving manager for a K-mart. The 1st interview was with the ops lead who would be my immediate supervisor. I think we hit it off well. That should be the end of it. The manager could've sat in. So, I'm out $8 so far in bus money, that I don't have. And possibly another $4 for a 3rd interview that may or may not result in a job offer. This is what's wrong with corporate America, and this nonsense has flowed downhill into the stores. Makes me wonder if Office Depot is a good company to work at/for. I'm sure I just killed any chance of getting hired with this, if it ever gets read. It's a shame, as I really enjoyed the interview with Kristen, and think I could really add to her team and productivity. This was for the store at 2112 E Colonial in Orlando, FL
I just got an email saying you teamed up with Alibaba I will boycott Depot/max. Alibaba is a notorious chinese junk and counterfeit product dealer. Trust nothing from OD/OM from now on. Way to go fools. Trump should slam you.
Excellent rating until NOW
Office Depot customer service line is horrible. The connection is bad and alot of static and the people in the Philippines don't know what on sds sheet was when I called . All I asked of is an SDS sheet and no one could help. On the office depot/office max website no sds sheets available. WTF and I don't mean welcome to facebook. Since 0 stars is the lowest rating below that is what I put you should really start going with - stars.
This is a continuation of my previous complaint. I cancelled a previous order of a computer that was advertised as new, but was actually a display model.
Didn't even pick it up. I cancelled the order, but you charged my credit card anyway. After several calls to your company which you assured me the order was cancelled, I still haven't received the credit. Your customer service stinks. All you've done is send me a (oh so sorry) email and tell me I will receive the credit in 2-3 days. Well times up. Now I'm getting my lawyer involved. Your company is dispicable and I put that mildly. Don't know how you stay in business!
My name is Jorge Ramirez and 3 days ago i came into the store 13575 South Dixie Hwy, Miami, FL 33156 to ship a backage with FedEx express. FedEx called me today and could not locate the address, and if i can give them the correct address so they can make the changes. The problem came when i was not authorize to make any changes because fedex said since someone in office depot made the request that they have authorization and not me. I called the office depot in Miami talked to Steven who was very helpful told me he send it to corporate office so they handle the issue since he was not able to do it as well. i really need this issue resolved as soon as possible since it as important document. i don't understand why since its my package i was not giving any authorization to do any changes in cases like this. please call me to find out the status of my issue. (hidden)
Follow up on yesterday's post. Customer service contacted a freight company to PICK UP the file cabinet that was ALREADY picked up on 1/28! Went back to customer service. This time in South America. This time I was told the item HAD already been returned to the warehouse and they will escalate my call to receive my credit. This is contrary to being told yesterday by person in Philippines that it had NOT made it back to the warehouse and that was why I had not received a credit. We'll see. Have a new confirmation number and told I will receive a response in 4-24 hours.
Product was fine, but anything involving shipping should be avoided. You have to carry yourself and they won't let you examine for damages prior to accepting delivery
Just began the conversation of where is my refund for item returned? Delivered to wrong building. Had to move with our own employees. Unwrapped and found damaged. Submitted return request and replacement, which arrived sooner than expected. Both replacement and return had shipping issues with ONE man in a truck unable to accomplish. Again, needed to use our own employees. Complained about this on a survey e-mail request. Follow up phone call. Whole nine yards. Said they would look into the delivery company. Now, two weeks later, I am still waiting for my credit...technically the larger credit. For some reason the credit was put in as two individual and unique return orders. The smaller was posted back in January. As of today, nothing for the larger. Called customer service in Phillippines. First call bad connection. they called back. Said I won't get credit until item is returned to Office Depot Warehouse. Listen, carrier is YOUR agent. You have legal possession. I don't know where it is. I want my money.
Today(2-19-2019) at around 10:45AM I ordered a computer onlline at Office Depot. The website said they had one in stock and they would send me an email when it was ready to be picked up. In ordering online I put in my credit card info and your policy was stated online that my card would NOT be charged until I picked up the computer. At 11:08 I got a call from Office Depot that said that the computer I ordered was a display model and not new. I told the man to cancel the order. I was disappointed because the computer I ordered didn't say it was a display model. Later in the day I was checking my credit card account and noticed that Office Depot had charged my account for the computer. I hit the roof!! I called them and spoke to Rich and I explained what happened. I gave him the order number (276918998-001) and he said he'd call me back. When he called me back he really didn't have an answer as to why my account was charged. He also said that he'd put in a cancellation of the order, which I thought was odd. Why wasn't this done when I cancelled the order at 11:08 AM? You really blew this all the way around. Your credit card policy in ordering online is a false advertisement and your customer service stinks. I couldn't understand why I didn't get a cancellation email and since talking to Rich, I still haven't received one. He also said that it might take my bank 1 to 3 days to get this money back in my account. Why would anyone want to buy anything from your company? You can't update your inventory correctly and your credit card policy is wrong on your website. Maybe losing a customer doesn't mean much to you, but I have alot of friends and relatives and they will soon know what kind of a company Office Depot is. Let's see, you advertise that the computer is new which was false and your credit card policy for online orders is false. So you can take a hike!
I ordered item #384419 (writing desk) on 2/11/19 online after the product wasn't available to buy during an awful instore experience in Evansville, IN on Rosenberger Dr (the lead person that evening was having a lengthy conversation with her husband/boyfriend and was genuinely uninterested in assisting me). After my online order, my shipment was confirmed for 2/14/19. During delivery, I was at work and unable to be there and CEVA delivery refused to deliver. They called the following Friday, 2/15 to reschedule and confirm a new delivery of 2/18. After the package didn't arrive, I went online to track my order and to confirm that it was indeed slated to arrive the 18th. I contacted Office Depot customer service about the issue and they reached out to CEVA who informed them they would not be delivering the product until 2/19. I had already taken the day off to receive the desk as CEVA stated they wouldn't deliver without me present and informed them there was no way I'd be able to take a second day off work to be here for the delivery. I was basically given a "sucks to be you" by customer service . While I understand that they don't control the courier, they offered no solution to my problem and took zero accountability for the actions of the courier they were contracting to deliver. That's poor business practice at the very least. As a business, you are responsible for the quality of the people you contract. If you are going to buy from Office Depot, I recommend you go elsewhere if you are unable to buy instore as the company does not care if you receive your product once it leaves their warehouse and reaches the courier. I for one will be taking my business elsewhere. It's no surprise to me that their stocks have dropped from nearly $10 a share in 2015 to well below $4 a share today. Pathetic.
Heh, I too, had delivery issues in the begining that Office Depot wouldn't help with. My experience is above. I wish I had seen these reviews before doing business with them. I will certianly make sure no one I know ever does business with them as well. The sad part about all this is they could monitor this and do right by their customers after seeing our experiences but probably don't because they do not care about their customers.
I will never do business with Office Depot again. I purchased 2 computers (Lenovo) from them. I could not get 1 to ever boot up/display anything on the screen. Replaced monitor, wires, etc... and still nothing. Took it to the brick and mortar location and they had the same issue and to,d me to contact the manufacture. They did nothing for me either. The reasoning I was given that Office Depot could do nothing is because it was outside their warranty. I explained to them I had just got married, been on my honeymoon and moved into a new house - all of which I was ready to prove to them so they would know I wasn't trying to scam them. I hooked the computer up as soon as I could and that it was not right I was stuck with no options when the computer never worked. We are talking about a mere $500 computer and they would rather lose a customer for life than do the right thing. It's amazing to me that this kind of service exists and that basic humanity is lost on a corporation such as this.
Office Depot Manager in Upland is Horrible. Maria is her name, She put me state of hating this company. I never "hate" anything, but when someone like Maria Doesn't listen and gets my blood pressure high over a $80 monitor. I get heated. So right off the start she says "no, "no, no". I literally had to say, "Maria please stop talking and just listen, you are pissing me off by being so defensive and not listening." she kept saying no return, It was in December you bought the monitor". What the heck are you saying, I bought the monitor 10 days ago in February I responded, I said Maria I am contacting Gerry Smith the CEO, that's when she started to listen all of a sudden the "listen" button went on, but by this time I told her that my heart was racing and I was pissed as hell for her doing this to me at 10:28am. So I was escalating her to the higher ups, Like the CEO."
So Gerry, making Billions and Millions is great right? I know uit is, But work for it man. I don't like disrespecting you or anyone, but as a CEO you have failed yourself, the community, the management, employees and ME. Even thou I don't matter to yo u, I matter to ME. So should I start buying everything from other places? Do you not need my money? Do you want to close your stores? How did you allow this to happen when you have micro management systems?
Your employee at the Fontana, Ca store was just as bad when I paid for my item to purchase.
Anyhow, I will pursue this a little further as I want to waste time instead of being productive for myself?! No but I don't like being bullied or treated like low life piece of shit!
So let's see how you as the CEO handle this matter.
Maria at the end was very sad that I am who I am, a person that stands up for myself. So again Mr CEO of Office Depot, let's see if you blame others or start training the correct way.
This is embarrassing for you as a company.
Contact me if you want
Last Saturday I tried to order 2 of these filing cabinets on OfficeMax's website, I couldn't get the discount to work so I called customer service and ordered. I spoke with an agent named Scott who placed the order, I paid with a gift card, he corrected my email from my perks account, and said he emailed me the order. Waited on the phone, he said he sent it a second time. It still hadn't come thru but frankly, I thought it would because at that point, service had been good. Thank goodness I asked for the order number. Since ordering, I've made several phone calls, I still haven't received the email. At the time of order was told it would be delivered between 8a-5p on Thursday. I asked to be called when in route which Scott said was no problem.
I called customer service on Wednesday to confirm delivery since I still didn't have an email with order information. Again, was told my order was set for delivery the next day, Thursday between 8a-5p with a call in advance. But she couldn't email me the order information.
Thursday...waiting, no delivery. I had to have someone wait for the delivery, at 4p still no delivery or call. At 4:40p, tried customer service, told was to be delivered that day. At 5:28p, called local store, manager Mike said he could see that it was scheduled and he'd make a call. Mike called right back to say we should receive a call within a half hour. No call. Called Mike back, he said he'd call again and understood our frustration, because it said that reason for delay was "weather conditions". It was 55, cloudy/rainy. He explained that it's a third party that he's having to call them. It wasn't coming on an OMOD truck. I really appreciate his efforts because this really wasn't his problem, we ordered through customer service. Still no call from the delivery company.
At 7:30p, I finished my meeting and began with calling customer service. I asked immediately to speak with a customer service manager. Of which she wanted to pull up the order which I was fine but she then began to say that it was out to be delivered. This customer service center my not be in the US as she had no clue that it was 7:45p on Thursday. She said that she could give me $10 for my inconvenience. I didn't want $10, I wanted my order. And after repeatedly asking to speak to a manager, she finally put me on hold for 22 minutes to come back on to say that the manager was busy and would call me back in an hour.
At 10p, I still had no call from the customer service manager.
It's Friday morning, I still have no call from customer service. No call from the delivery company. No order delivered. And as for the excuse of weather, its 21, overcast and a couple of flakes floating.
I've Googled the corporate number for OfficeMax/OfficeDepot and its the same number as the customer service number.
Hopefully this post will get someone's attention at OMOD to help me determine where my order is and when I can expect delivery.
Don't follow thru.your the worst supply place there is.
junk homdepot is the worst
I don't usually write reviews but I just had the most excellent experience calling the corporate AP receipts department. Niesha was extremely helpful, professional and fast at getting me the information I needed.
Went in to my local Office Depot/ Office Max store in Vancouver, WA and could not believe the behavior by one of the male associates, named Dan, I walked almost to the back of the store unable to locate the item i needed so I approached him. His response was "couldn't tell ya" then I see him lean down to talk into some sort of communication device, then looks up and says "back to the corner, make a right, to the back of the store." i continue on in search of a white trifold presentation board, and when I was unable to find one, i returned back to speak with this gentleman. He was short and snappy with me and then began to tell me how he has already "fixed up 80% of this damn store and had no idea what he had in stock". Associate also told me how the store was a "joke" and how "he has his work cut out for him". I have no idea what he was referring to but to put down the company you work for in front of your customers is unacceptable. When i was cashing out, the pleasant young lady asked me if I found everything I was looking for, etc...I said "yes but my interaction was interesting" and told her a little about my encounter and her response was "he is our new store manager". UNBELIEVABLE