Bad experience in store #190 the sales reps together with the store manager on duty were horrible. I just can't imagine their sarcastic attitude towards me when I was using the computer to print out my school documents. I can read and write so I do not understand why the manager came to tell me "it's 25cent a minute using the computer". This really distract me that I couldn't focus any longer and left. I have never had issues with staples but this office depot is a waking distance from my home. But my experience for today 4/22/17 and last 3weeks from another representative because of the same thing has really disappointed me.
I bought a tablet from office depot got home have to my lil girl she open it no tablet called store manager told me to contact the manafactour manager lied said the tablet has been ck at store to the manafactour but told me it was never open them gave me tha run around about the e mail address to cooparate
This is Home Depot's info...NOT Office Depot's
I ordered a piece of furniture from office depot. tracking number 897942228-001. It shows delivered in the E-mail that was sent to me. I called a agent from Office depot and she also showed it delivered. She put me on hold and come back and said that the carrier run out of time and could not deliver it. Well the carrier showed it delivered. I ask her for an Email to be sent tio me and she sent me one that showed it delivered. She said they would research and get back to me in 4 hours. Then she gave me 2 different delivery dates one for 1/30/17 and the 2nd was for 01/02/17. I need thios issue rectified.
Office Depot continues to have their customers running around by connecting then to one number and then another and never resolving any problems and every time you call Office Depot you get an foreigner and they are just rude and they transfer you to another department or person and they will stall you to frustrate the hell out of their customers which any problems the customers may have never will get resolved. Office Depot will resolve their problems by not resolving yours but always wanting to sell you more foreign crap that all you want is to resolve issues that a preschool child can resolve.
Called Office Depot and never resolved our issues about the rewards or that why I could not use a already phone number that associates with another rewards number but cannot get rewards because it never got information which we never received any rewards for 3-5 months. Poor customer service and these employees are rude and one supervisor just could not get it. Office Depot needs to learn how to deal with customers instead of always wanting to sell and customers do not want this. Customers want a USA only complaints which a supervisor can handle. Office Depot is rude and obnoxious with its customers and so what I will do, is finish my ink and then I am going to send this printer back so they can send the right printer ink instead of an old one.
*****Just to let people know.....I called the phone number listed above and it is for HOME DEPOT not office depot. I tried several times and it is indeed Home Depot, not Office Depot!!!
I emailed Office Depot Headquarters about a complaint we had with a return,
and I received a call back from Kevin at the Corporate Office today. He was very pleasant, and listened to my problem about returning a computer that was defective, and said he'd look into it. He called back right away and told me that we could go back to the store and get our refund.
This was a nice surprised, and we appreciate him handling the situation with the
store manager. We have always shopped at Office Depot and were shocked when
we had the problem with this manager. Kevin took care of the situation, and we are
satisfied with how it turned out. Thank you Kevin!!
I want to say about how horrible the customer service for office depot is. I have been lied to about product delivery and product. I have been told my product was going to here a week ago and now it is not going to be delivered till next week! I'm tired of being lied to and not having my product. I called many time to customer service and they either hung up on me many times or just lied to me to shut me up! I want my product but nobody seems to care about what has been happening to my lack of customer support. Is the corporate office not caring about what happens to their own customers?
I ordered a printer on line for store pickup in Ft worth. I live in Houston and this was a gift for my daughter. The store refused to deliver it to my daughter; claiming she was not an authorized pick up person. I filed a complaint with their customer service and included the so called evening store manager by name. The customer service rep. said that my daughter was the authorized person for pick up. I was also told that a customer service manager would be contacting me, This was apparently another lie. Anytime you ask to talk to a manager the answer will always be that the manager is on another phone.
Today my daughter went back to the store to pick up the printer and again was told that she was not authorized. I spoke to this same person who claimed to be the night manager and asked that I be contacted by the store director by phone whereupon he told my daughter he would speak to the assistant manager. I told him that I would file another complaint to their corporate headquarters naming both him and the store director, Mari Mendez. He then left and went back to his office; returning shortly to tell my daughter that she could take the printer home.
I am disgusted that this company hires such morons, that can claim to be managers, whenin fact they are only sales people (Associates). I am going to take all my future mail order business to Amazon. When lied to over and over I just vote with my feet.
My daughter returned to the store 2 days
I am deeply offended by your recent commercial about getting back to great. I will no longer shop at your store or any of your affiliates.
Bought and paid cash for laptop for my 14yr son and was told it would be ready in a couple days. This was on Aug 29 and now it is Sept 13, 2015. Fifteen days and still no contact regarding the computer from Office Depot. I will be returning to the store and asking for a full refund. I will spend the money elsewhere. What kind of management or follow up is done in the stores to assure customer service?
The people at Office Depot are always so great! I have finally used their copy/print department for the first time and it was a fantastic experience! Savanna, the one behind the counter, did an amazing job helping me get my proposal together! She had awesome ideas and was very considerate in listening to my needs for the project. I cannot believe that I almost tried to do it all on my own! When I had first gone into the store that is what I had planned, but another salesman who helped me pick out paper asked me what I was planning to use it for, so that he could make the best recommendation on paper. When I told him that it was for business project proposal, he suggested I get some help from their copy center. He said they are really helpful with that sort of thing. So I gave them a try, and could not have been more pleased! Not only did they help me with some concepts, and save me money; but they made it look just great! I honestly think that it was Savanna's input that made the proposal such a hit! Thanks again, Office Depot and Savanna. I am absolutely using the things you taught me that day the next time around, and you have won over a customer for life! Great Job!
"@officedepot: RT @A_corn23: Best deals!! #officedepot" Hahahah
"@officedepot: @Meggo625 Office Depot loves you!" That's right they tweeted me, be jealous (;
RT @officedepot: RT @A_corn23: Best deals!! #officedepot
RT @officedepot: @FollowLoopy Thanks for your support! Tweet us a pic of your swag #SupplyBravery #SupplyKindness
@officedepot your site is so frustrating. All I want to do is buy my son's school supplies, but you make it so difficult! Off to @OfficeMax
@BestBuy. Not one person asked if I needed help. Customer service? Went next door to @OfficeDepot and spent $200:00
Tons of customers on the floor? All managers in the back for a meeting. No customers? BETTER CALL SOMEONE IN. It's the @officedepot code.
@officedepot what the hell is #depottime? that phrase makes no sense.
@ResourcefulMom - actually, I did the total opposite & ordered everything online after kids went 2 bed. Thx 2 @officedepot !