I want to say about how horrible the customer service for office depot is. I have been lied to about product delivery and product. I have been told my product was going to here a week ago and now it is not going to be delivered till next week! I'm tired of being lied to and not having my product. I called many time to customer service and they either hung up on me many times or just lied to me to shut me up! I want my product but nobody seems to care about what has been happening to my lack of customer support. Is the corporate office not caring about what happens to their own customers?
I ordered a printer on line for store pickup in Ft worth. I live in Houston and this was a gift for my daughter. The store refused to deliver it to my daughter; claiming she was not an authorized pick up person. I filed a complaint with their customer service and included the so called evening store manager by name. The customer service rep. said that my daughter was the authorized person for pick up. I was also told that a customer service manager would be contacting me, This was apparently another lie. Anytime you ask to talk to a manager the answer will always be that the manager is on another phone.
Today my daughter went back to the store to pick up the printer and again was told that she was not authorized. I spoke to this same person who claimed to be the night manager and asked that I be contacted by the store director by phone whereupon he told my daughter he would speak to the assistant manager. I told him that I would file another complaint to their corporate headquarters naming both him and the store director, Mari Mendez. He then left and went back to his office; returning shortly to tell my daughter that she could take the printer home.
I am disgusted that this company hires such morons, that can claim to be managers, whenin fact they are only sales people (Associates). I am going to take all my future mail order business to Amazon. When lied to over and over I just vote with my feet.
My daughter returned to the store 2 days
I am deeply offended by your recent commercial about getting back to great. I will no longer shop at your store or any of your affiliates.
Bought and paid cash for laptop for my 14yr son and was told it would be ready in a couple days. This was on Aug 29 and now it is Sept 13, 2015. Fifteen days and still no contact regarding the computer from Office Depot. I will be returning to the store and asking for a full refund. I will spend the money elsewhere. What kind of management or follow up is done in the stores to assure customer service?
The people at Office Depot are always so great! I have finally used their copy/print department for the first time and it was a fantastic experience! Savanna, the one behind the counter, did an amazing job helping me get my proposal together! She had awesome ideas and was very considerate in listening to my needs for the project. I cannot believe that I almost tried to do it all on my own! When I had first gone into the store that is what I had planned, but another salesman who helped me pick out paper asked me what I was planning to use it for, so that he could make the best recommendation on paper. When I told him that it was for business project proposal, he suggested I get some help from their copy center. He said they are really helpful with that sort of thing. So I gave them a try, and could not have been more pleased! Not only did they help me with some concepts, and save me money; but they made it look just great! I honestly think that it was Savanna's input that made the proposal such a hit! Thanks again, Office Depot and Savanna. I am absolutely using the things you taught me that day the next time around, and you have won over a customer for life! Great Job!
"@officedepot: RT @A_corn23: Best deals!! #officedepot" Hahahah
"@officedepot: @Meggo625 Office Depot loves you!" That's right they tweeted me, be jealous (;
RT @officedepot: RT @A_corn23: Best deals!! #officedepot
RT @officedepot: @FollowLoopy Thanks for your support! Tweet us a pic of your swag #SupplyBravery #SupplyKindness
@officedepot your site is so frustrating. All I want to do is buy my son's school supplies, but you make it so difficult! Off to @OfficeMax
@BestBuy. Not one person asked if I needed help. Customer service? Went next door to @OfficeDepot and spent $200:00
Tons of customers on the floor? All managers in the back for a meeting. No customers? BETTER CALL SOMEONE IN. It's the @officedepot code.
@officedepot what the hell is #depottime? that phrase makes no sense.
@ResourcefulMom - actually, I did the total opposite & ordered everything online after kids went 2 bed. Thx 2 @officedepot !