I received defective HP toner cartridges and have been trying to return them. I have spoken with four representatives over the span of a week. They were supposed to be picked up last Thursday and were not. Then they were supposed to be picked up this morning an were not. I was told that since it was a web order, I could not bring them back to a store. I did get a call last week from a man with a thick accent who told me to call his number which I retrieved from caller ID but it did not let me leave a message. The other number he left me to call was a non working one. I have a return authorization number and a couple of reference numbers. I am typing this while on hold with one of your reps. The rep now told me that the pick up might be later today or tomorrow. This is terrible service!
My next call will be to your Chairman & CEO.
I am calling the CEO, tomorrow. I spent 45 minutes trying to explain to the manager at the Office Depot on Rosecrans in El Segundo, CA, that she was overcharging me. I had a 30% off coupon good on copies until December 31, 2017 and the salesperson told me the 20% coupon expired and was going to throw it away. The unexpired 30% coupon was on the reverse. Then the copy she showed me was not straight and had a line running across the top. She was going to do them over when she discovered that just the test sheet was not straight and the 100-copy run was fine. So she charged me $28.43 for 100, two-sided copies at $.13 each side. $26.00 and tax. Except that I had a valid 30% off coupon. She said she took the 30% off. She could not understand that 13 cents times 100 twice is $26.00 so the 30% was not taken off. She called the manager for help. The manager refunded $28.47 to my card when the original charge was $28.43. She told me four cents didn't matter.. Then she told me the copies were $.14 each but there were mysterious discounts if you ordered a mysterious number of copies. She did not know the price of the discount or where the price breaks were. She told me customers were always questioning their bills because they didn't understand the discounts. Neither does she. Neither did I. She told me they "just happen," She charged me $24.00 and change with the 30% and "mysterious" discounts. But 30% of $28.00 is $8.40 off so under no circumstances could the bill be $24.00 and change. It had to be $19.60 even before any "mysterious" discounts for a "mysterious number of copies". I told her she could multiply by three and subtract that from the price for 30% off or she could multiply by 7 for the 70% total amount. She could not understand the concept behind multiplying by 3 and she told me she didn't know what the 70% was. I did get her to see that 30% and 70% make up 100%, but she could not relate it to the pricing, She kept telling me I was wrong and tuned me out. She told me she'd worked there for 12 years and knew what she was doing. She was demeaning, nasty, and superior. She pulled out a calculator and still came up with the wrong number. Finally, she looked down her nose at me and made a grandstand that I should tell her what I want to pay and she would sell it to me at that price because she wanted me to be content. Meanwhile, we have no way of figuring what the "mysterious" multi-discount is. So she figured 100 at $.15 each (the price has now gone from $.13 a copy to $.14 a copy, to $.15 a copy and it's all there in print on the slips I have), takes $2.00 off for "bulk," so that's $13.00, then she figures 33 @ $.15 and takes $.33 cents off for "bulk," so I end up with a subtotal of $17.62 and tax for a total of $19.29. By now the few customers in the store are rolling their eyes and one woman gave me lovely sympathetic glances from behind the manager's back. I paid the $19.29 and left figuring I'll take it up with Weights & Measures. The coupon can be used multiple times. When I asked for it back, she told me she had to file it with my discounts. I pointed out that it was unlimited use and she returned it reluctantly.
I helped Weights and Measures years ago, after the now late Robinson's-May chain overcharged customers because they could not figure out percentages they were advertising. Just like Office Depot. There were millions odollarsf in penalties and Robinson's-May closed not long after. Weights and Measures set up a sting operation and caught them red-handed in nine out of nine stores. I want them to visit this Office Depot manager! They will have a field day!
I have never in my life been so upset & truly disappointed by the service I have received. It took me one month and a week. To have some pictures downloaded,printed,cut.All I wanted was ten pictures on a 11x17 sheet,color & cut. I had about 50 pics. Twice I sat down and waited for them two hours.The machine was slow. While I waited they waited on others. I noticed others were watching from a distance but no additional help was given. I went five times included yesterday to pick my orders up. Three times they weren't ready. One time they had a large order it was no way they could do minds. I was told on another day what I was asking for it couldn't be done. I just had it done the week before. When I told Nikki the replied was I'm making her job hard for her. She doesn't work there any more. Joi who is a manager doesn't appear to be a people person. Her body language and attitude toward customers isn't pleasant at all. She talks to you like you are crazy.Always upset like she's really doesn't want to be there and shes a manager. After going back & forth to the store I decided to call.Joi wanted to call me back and I told her twice I would hold. She blew in the phone and yes that's what happen for a while. I simply held for a while. All I wanted was a answer to find out was my order ready. Yesterday I went to pick up my order. William another manager, I explain to him the week before. This isn't the way a paying customer should be treated and I was tired. My first thought was to expose this company on TV. But he assure me when I came back my order would be ready. Gary who was also helpful he told me he had other orders to do. But he was helpful and willing to pull my pictures up. Yesterday there were folders with customers items inside. I explained to Joy I had one more set in the computer. It couldn't be found. I showed her from my phone it was sent. I was asked to send them again. I told her that's ok. I can't keep coming back and forth. What did I receive, a smile.And have a great day. I'm with the National Baptist Midwest Region. We do a lot of printing from your company. At this point I wanted to say forget. But I'm not. My prayers are my next visit will truly be different with all respect.
I am a regular customer of your Document Printing Services at Office Depot in Matteson, Illinois. I've use the Document Printing Service at the Matteson, IL store sometimes 2 to 3 times weekly... for some time now, for my cards and personal projects. I really want you to know about my experiences at this store. Aubrey, the supervisor, and all the day staff takes good care of me in a professional and timely matter. I use this store ONLY because of the friendly customer service they provide, and I 'm being taking care of right away! And my all projects usually turns out perfect! Though I also appreciate the evening shift customer service that they provide as well, My only complaint would be... the waiting time, but I would certainly recommend this store and usually do... It has been my experience in the past from other businesses, that customer service does not exist... but at your Matteson, IL store, I can appreciate the immediate attention. THANK YOU for your continued efforts in providing good customer service... GOOD JOB! Please share this with the Management & Staff of the MATTESON, ILLINOIS STORE.
Sincerely appreciate it! .
I have tried for 3 months to place orders only to have them cancelled by your company. No explanation as to WHY....I changed credit card yesterday to see if that was the problem..no that order was cancelled also. Office Depot is not a good company to do business with....it used to be.
On July 28,2017 I placed an order over the phone totaling $856.76. When checking my credit card account there were numerous other charges totaling $3,232.40!!! After 2 hours of calling numerous numbers and always being redirected to the same Call Center to be told there was nothing they could do about it I am beyond furious !! Needless to say only part of my order has arrived and one is back ordered !! I called my credit card company and they took all the other charges off. I will NEVER do business with Office Depot again !!
Let's look at these men I listed in my subject line, and imagine how they would feel if they are being hung up on more than twice. This is a normal practice of office Depot employees. These men know who to go to for help. What about your buyers who support each one of them to keep a job and food on the table.
This was because my question was how do I get a hold of NIH Office Depot Representative. I need a price quote.
I am with the National Institute of Health in Bethesda, MD. I am with the 2nd largest institute we have here. The Largest Federal Agency who does a lot of business with office depot. Do you think when we call you guys for help or a price quote you deserve to be hung up on. Well when they don't understand you, it's easier to hand up on the individual. When they don't want or know how to transfer you, it's easier to hang up on you. When they don't know the answer, it's easier to hang up on you. Rather than you getting another job where they don't have to know or have public relation.
All I wanted was a simple price quote. My institute does a lot of business with office deposit and there is not excuse to be treated this way. My area approve of all the order purchase by Office Depot/OfficeMax. With more and more vendors out there it is not helping you guys reputation. Not everyone is going to continue to tolerate this behavior.
Need price quote for a quantity of: 10 & 20 on two separate print out. Please make sure it is for item B - and for item C -
I am asking for assistance as no one has been able to help. I have always liked Office Depot so am extremely disappointed at my current situation.
On June 7 th I purchased a gift for my husband for Father's Day. Delivery date was scheduled for June 16, between 8:30 AM till 5:00 PM. We were advised we ( someone over 18) would need to be here to sign for the delivery, so we waited all day. No delivery, no text, no call. We got a computer generated call on June 17 asking if we would like to set up a delivery date, so again we did for the first delivery date that was available with the delivery service. Same requirements, so we waited all day. Again absolutely no response.
We called to find out they could not locate our order. We called the store#878, 19800 Hawthorne Blvd, Suite 248, Torrence, CA. And were advised it had not yet been shipped to the delivery service. We again set up a delivery date for yesterday, June 29, same requirements. Waited all day, no call, text , etc. My husband spent 1 hour on the phone
yesterday, one hour again today, and I spent at least 45 minutes on the phone today after calling the (hidden) niumber which I thought was in Florida, to find out I was speaking to a woman in Ghana who, as the manager in the store where we initially made the purchase also suggested ,we cancel the order and reorder. The problem being I
had a coupon at time of purchase and was advised the coupon would no longer apply.
Our order # is 934415506-001/ order date 6/07/17, store #0878, payment was made in store, delivery date ( in a perfect world- 6/16/17. When my husband spoke to Customer
Service in Sacramento
, CA. at(hidden) he was advised to call back to the shipping agent on Monday to to
set up another delivery date, but that it could not be set up today as the order had to go through the shipping department. He was given a tracking number of (hidden). We have spoken to Judy, Shovona- record # 11205390, and the number we were given for George Ehneider who is in charge of this area is at (hidden). Please help me to finally present my husband's Father's Day present to him. Even the
4th of July would be an extra day to celebrare if it could be delivered soon. Thank
you for any assistance. Joyce Sutera. (hidden). (hidden)
I just spent about 30 minutes trying to order an office chair. Talked with several of your agents and they all have a hard time speaking English. Why don't you hire people who speak our language. Your policies are not good - I couldn't place the order with instructions to assemble the chair - they told me to call the store direct. They cannot take payment over phone. I will never do business with your company again but I really wanted this particular chair - otherwise, I would not have placed the order. You need to take a look at the ease of ordering with your company or you won't be in business very long. It says you have 331,000 employees but I believe most of them are out of our country.
Hi my names Ahmed I am from Minnesota and I didn't like the way that Office Depot in Savage Mn treated me as a good customer. I put simple flyer Monday it took me up till now. When I call evening manager disrespecting me and it should not be that way. The person name Margarita and she is manager at 14375 Highway 13 S Savage Mn 55378.
I am Currently @ store 02632 in Glenwood Springs CO 81601 . I travel from Denver COto Grand Junction CO every other week and I use Office Depot exclusively. My Northglenn Location is Fantastic Staff and professionalism as well as the location in Grand Junction Co is un matched . I am a HGTV by SW Sales Rep to Lowes so I have copies and signage made for 7 stores . I have been waiting for an hour for what should have been 10-20min Max since The hardest part of the job was done by Tommy in the Grand Junction Store. I need 10 copies of a flyer 11x17 and 2 copies of a poster 24x32 the same image. My Company wants us to use FED EX Kinkos . At no other store where I use ( which has a Much LARGER traffic footprint) have I been told "We give ourselves a 3 hour Window " when standing there. This is the last time I intend to use this Facility.
Had to have our 4-H fundraising cookbooks bound. Your team at the Augusta, GA Store on Walton Way Ext.
Was helpful and informative. They did a great job in a very short period of time. I just wanted to say thanks for the help and info.
I had a photo job to get done and have been to 8 different places to do it. 3 different Office Depots included. One of your locations told me that the job was IMPOSSIBLE...I was downtown San Diego at your 825 West E Street location and asked the Print Services Supervisor, Alex Ortegta-if she was an expert. She said yes she was with confidence. I gave her the 2 photos which I needed processed and she masterfully did the job perfectly when others said impossible. She was confident, professional, and highly skilled. I recommend her for a higher position or raise in salary. Thank you.Mark Merlino- US Consumer Attorneys.
I work by Office Depot in Mt. Dora, FL that just had a huge remodeling. They had huge containers onsite for storing remodeling products. During this time the parking lot was a mess with garbage and objects scattered. I ended up getting a big piece of metal in my tire (I work next door and had to drive through this daily) I would like to place a claim for the tire. I have pictures, just need to know the process.
I am a United States ARMY government credit card holder. I have been unable to get a large order processed from DOD Emall thru Office Depot.
I have worked with customer assistance from 3 different countries and various levels of English skills. I do not appreciate the extended delays and when I do finally talk to a real person their ENGLISH IS NOT GOODLY enough to complete my transaction. Thanks for offloaded American Jobs to NON Americans. Get the newest message....bring the jobs back to AMERICA !! PERIOD!!!
Bad experience in store #190 the sales reps together with the store manager on duty were horrible. I just can't imagine their sarcastic attitude towards me when I was using the computer to print out my school documents. I can read and write so I do not understand why the manager came to tell me "it's 25cent a minute using the computer". This really distract me that I couldn't focus any longer and left. I have never had issues with staples but this office depot is a waking distance from my home. But my experience for today 4/22/17 and last 3weeks from another representative because of the same thing has really disappointed me.
I bought a tablet from office depot got home have to my lil girl she open it no tablet called store manager told me to contact the manafactour manager lied said the tablet has been ck at store to the manafactour but told me it was never open them gave me tha run around about the e mail address to cooparate
This is Home Depot's info...NOT Office Depot's
I ordered a piece of furniture from office depot. tracking number 897942228-001. It shows delivered in the E-mail that was sent to me. I called a agent from Office depot and she also showed it delivered. She put me on hold and come back and said that the carrier run out of time and could not deliver it. Well the carrier showed it delivered. I ask her for an Email to be sent tio me and she sent me one that showed it delivered. She said they would research and get back to me in 4 hours. Then she gave me 2 different delivery dates one for 1/30/17 and the 2nd was for 01/02/17. I need thios issue rectified.
Office Depot continues to have their customers running around by connecting then to one number and then another and never resolving any problems and every time you call Office Depot you get an foreigner and they are just rude and they transfer you to another department or person and they will stall you to frustrate the hell out of their customers which any problems the customers may have never will get resolved. Office Depot will resolve their problems by not resolving yours but always wanting to sell you more foreign crap that all you want is to resolve issues that a preschool child can resolve.
Called Office Depot and never resolved our issues about the rewards or that why I could not use a already phone number that associates with another rewards number but cannot get rewards because it never got information which we never received any rewards for 3-5 months. Poor customer service and these employees are rude and one supervisor just could not get it. Office Depot needs to learn how to deal with customers instead of always wanting to sell and customers do not want this. Customers want a USA only complaints which a supervisor can handle. Office Depot is rude and obnoxious with its customers and so what I will do, is finish my ink and then I am going to send this printer back so they can send the right printer ink instead of an old one.
*****Just to let people know.....I called the phone number listed above and it is for HOME DEPOT not office depot. I tried several times and it is indeed Home Depot, not Office Depot!!!
I emailed Office Depot Headquarters about a complaint we had with a return,
and I received a call back from Kevin at the Corporate Office today. He was very pleasant, and listened to my problem about returning a computer that was defective, and said he'd look into it. He called back right away and told me that we could go back to the store and get our refund.
This was a nice surprised, and we appreciate him handling the situation with the
store manager. We have always shopped at Office Depot and were shocked when
we had the problem with this manager. Kevin took care of the situation, and we are
satisfied with how it turned out. Thank you Kevin!!
I want to say about how horrible the customer service for office depot is. I have been lied to about product delivery and product. I have been told my product was going to here a week ago and now it is not going to be delivered till next week! I'm tired of being lied to and not having my product. I called many time to customer service and they either hung up on me many times or just lied to me to shut me up! I want my product but nobody seems to care about what has been happening to my lack of customer support. Is the corporate office not caring about what happens to their own customers?