Hello my name is Christian Molina I worked at the Houston Texas Gulfgate location.I recently quit there but was concerned about my health ever since i worked there i developed a horrible skin rash and i have noticed Rat Feces all around the whole store and it is really disgusting i know my rash had to do with it and no one helped me
I leave ZERO stars. We moved to a new house at the end of April. So excited to have our forever home we went to purchase a desk for my husband. Let's just say the 3rd time is not a charm. This week's desk delivery has a broken piece, last delivery was 2 different colors and they lost our original order! July 4th, no desk. That's 234 lbs of going up and down stairs twice with each bad delivery. We can't finish making our house a home and I'm beyond livid. Francis Blake should lose sleep over having a 1 store rating. If anyone ever complained about the care I gave I'd do everything in my power to make it right. More importantly, I'd do my utmost to never have it go wrong to begin with! What poor leadership they must have to allow this to continue. I need a small desk myself but I purchased it off Marketplace. Seems odd that neighbors sell better furniture than a large company.
The store in Indianapolis at keystone is horrible.
I went into the store to order business cards for a conference two weeks later. When I went into the store to order the cards I thought they had it taken care of come to find out a week later my cards hadn't even been worked on. This place is horrible the staff are incompetent.
Either close it or get new employees
Very Rude cashier at New Garden Store
Instead of him saying thank you after my purchase he said I should thank him.
His name his Rasheed.
Just came from on Office Depot in Santa Fe No with my son. He went in before me and a checker asked him to go to another line. He went then the cashier he sent my son so was having all kinds of trouble as I see people walking up to the cashier who asked my son to go to another line keep taking people. As we keep waiting in line for the man cashier to try to check out the person in front of my son another cashier opens up and take a lady walking up. I started to wonder if there was some kind of prejudice because he was young and black that he wasn't getting listened to. After witnessing everything I spoke up I have shopped at Office Depot and very saddened with there service.
This store is horrible (Santa Fe North). Bad customer service, the store is dirty, and I don't plan to shop there again. I should have just turned around when I walked in. I literally thought I walked into a warehouse that was closed down. I'm not surprised how your son was treated. I went to send a fax, and she asked me if I needed a fax cover, I said "No", because I had my own. What I didn't realize is that the pricing was on the sheet, but why would I want to used their fax cover (price sheet) as my cover? Not very professional looking. Then I asked her what the cost was, and she said she would know after she sent it. It cost me $26.00. I then told her I asked her how much it would cost, and she said, "It's on the fax cover sheet", and then another dopey looking employee tried to hand me one. It's was hilarious and maddening. I have never encounter such a bunch of idiots before. If I had known a fax costs $26, I would have just mailed it for 49 cents. It was horrible. I too waited forever and got the run around. She literally told me to go to the register and someone will ring you up (this was after she abandoned me after processing the fax...another employee asked me if I needed help. I was literally standing there for almost ten minutes..and you just now ask me if I need help (Morons). Then after all this, she came and rang me up. She literally told me someone would ring me up...and then made me wait. They were not busy. I think they just couldn't tell up from down. Literally walking in circles behind the big dirty desk. Stupid. I work for a large organization, and I plan to move out business elsewhere.
Never again, I purchased the product on this Friday past was told it would be delivered this Monday, after four phone calls two of which were customer ignore the quality was so bad, on the last call I was informed the product would be delivered on a Tuesday, then back tracked again for this Monday, it is now three hours past the projected time. I explained I made myself available today, I have appointment all the rest of the week, this did not phase the operator. I will never do business with such a poorly run company again. I never received a notice of the purchase or any follow up information, I was advised twice that I would receive a email to this time noting.
Outstanding customer service was provided by Christy at the store in Bridgeton Missouri an outstanding employee with excellent people skills
I want to compliment Gabriel , who is professional, kind,, courteous, and very customer service at the Harwood Heights Office on 06/19/2019. 2pvta95q53xyrwch. Both product knowledge and technology.
I am an African American woman who went into Office Max on Dobson and Alma School in Arizona I was the only person there and was not acknowledged for 5 min then when I was they acted as if they were to busy to make me 200 flyers for my business the person who was helping me was new then four other peple came in after me whom were white and they were asked if they needed helped right away. When the new guy tried to help me the Manager Aaron told him I had to come back in a hour and when I asked him why he said I had to email the flyer to their website I said I did that when I came in so whats the real problem he said he was too busy I said I was the only one in here when I first came in and that I needed the flyers for the next morning and said he was sorry and handed me back my flyer. Now mind you there were 4 people behind the counter why could they not help me but was able to the other people who were white and what really mad me mad was when I saw Aaron helping one lady who was also white carry her bags to her car. I then called and told him how I felt and that I felt discripminated against and he was quiet and still did not offer to do my flyers right away. I then went to another store that was 7 minutes away and the two boys were sitting there on there phones and eating lunch they said their internet down. Office Max just lost a customer and not ony that I am going to report them to the news and the BBB.
So why are you posting this on the Office Depot board?
Because people need to know. Will spend my Black $$$ elsewhere.
I am a white conservative from the North and I agree with you. I lived in Southern Virginia in the 40's and saw these sorts of things happen. I am sorry some people have not learned better almost 80 years later.
That's the first step of recovery - admitting the problem!
Regarding Officedepot in homewood il.
I have been a regular customer for year and work for a school near by. I have always brought pictures to be printed there and was always pleased with the service. Today I go to get prints and was told that I could only email 5 pictures to print because they take too long to download. I explained how I've always done pics like that and was rudely told he cant do it. The persons name is either Jeremy or James I was there at 1:00 6/12/19 with only 1 person ahead of me. This is my 1st time working with him and was very disappointed with his service
Office Depot has the worst customer service ever and do not care about their supplies also. Had such a worst experience with them and no none helped me about their own defective item/brand. They just offered discount to buy something else and spend more money there,..really?! never gonna happen.
citi bank is the company that home depot credit cards is held at ..they kept calling me because i was 8 dollars short on my credit card bill this month i am paying it off because i am cancelling it they were nasty to me for such a small amount
I drove to the Office Depot in my area to purchase a new printer & return ink from old printer that I brought online. Would you believe that I had to go home to call customer service to RETURN the ink? I am in the store, wanted to exchange the ink for ink for the NEW printer and had to go home and call customer service. I generally get discount, received none in store when I purchased the printer. I now wish that I'd purchased my printer elsewhere.
Bad enough after waiting and having to ask for help although 2 staff members were doing nothing.
Office Depot does not seem to have any interest in keeping customers interested or happy especially in the print department. That department is so understaffed that customers who want to have help are usually in line for a very, very long time which makes for a very negative and infuriating experience. Skimping on associates not only makes customers frustrated, but is also very bad management. Get your priorities changed.
I get that! I called the CEO left my name and number and never heard from him.
I worked for OfficeDepot for over a year as a Print Supervisor, it is very hard seeing a line of people and you can not do anything about it. I currently am the Print department and it has been a soul crushing experience.
I have not been able to get to a person in HQ either. I have been charged for cancelling an order and will never buy another thing from either of their companies till HQ fixes this. Their Customer Service and can not do simple math and will not refund what has been stolen. I am checking with the local Attorny office to see if we can take them to court over 9.70 that they have charged my account over a canceled order and refuse to refund back.
Just got ripped off at their Vancouver, WA store. Apparently office furniture on display is never in stock, so they order it online for you and have it shipped to your house. What I received was defective and when I called the store to let them know i needed to return it, they encouraged me to go through their overseas call center, 1 800 Go Depot, under the guise they will pick it up from me at home. ( I was later told by their employee they do this to avoid the cost incurred of a return.) After multiple phone calls to the 800#, they never picked up the defective furniture they sold me, so I took it back to the store where they now won't give you a refund because you were already dealing with the call center that would not pick up your return. Aside from outsourcing American jobs they also like to rip off their small business owners Rewards Members. Sleazy way to deal with customers (now former customer) Dan Becker and Denis Rousseau - sounds from this board there is more than one store in Washington state that screws people.
On April 30th I placed an order 308794269-001 that was to be delivered on May 1st I received a call from the delivery person asking for directions because the street din not show up on gps. I told him to call me back if he had a problem I never heard from him and the package was never delivered. I contacted Office Depot and was told it would be delivered on the second. I never heard from anyone and again the package was not delivered. I once again called and was told they didn't have time to deliver it and they would definitely deliver it on the third. At 7:30 am I received a phone call waking me up asking if he had the correct directions. I listened to what he said and told him they were correct. Still no delivery I called customer service again and was told that the delivery didn't have time to get it to me and would bring it tomorrow obviously at this point I told them to cancel the order and give me back my money because I do not believe it would ever be delivered. Needless to say since this was the first time I ordered from Office Depot and the last time I really don't know how you stay in business when this is how things are handled
Very dissatisfied customer
It is extremely rare to even find any staff on the floor to ask a question of, let alone one who will actually approach you to help. But then, I purchased a product clearly marked 100% satisfaction. When it broke immediately out of the package, I went online to their complaint form, checking the "Yes, I would like a response." button, only to have email after email sent to me with an obvious automated response, addressed to a former staff member of ours (besides my putting in my name in the form). I have yet to even hear anything from an actual human. I only use Office Depot when necessary, and out of convenience, because Staples is much farther away. They are also overpriced, and have little variety in their products.