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Dixon Crofford at Memphis store, 5510 Poplar is a real golden nugget. He is such an asset to your store. It is unusual to encounter people who are as enthusiastic about their jobs as he is. Thanks''''''''''''''''''''''''''''''''
It just me forty minutes to have a refund on a small item, done by phone. Please check your phone carrier(s), because not everybody will deliver a clear line, and since the call goes oversees, it is an important aspect of your business. What I surmise is that you are riding on a cheap carrier to wherever the final call center is located (Argentina, Philippines, who knows?), so that the amount of background noise is intense and the voice signal is wobbly at best. Since your call center agents are not fluent in English, it makes the communication very difficult. You might want to find a carrier that will do only one satellite hop, not several, which is why the calls are so distorted.
Dixon Crofford at Memphis store, 5510 Poplar is a real golden nugget. He is such an asset to your store. It is unusual to encounter people who are as enthusiastic about their jobs as he is. Thanks
ought a large quantity of d batteries from a few your stores.. the problem is you are price gouging your customers every day of the year on the price of d batteries. with everyone going on the net to check prices your price of batteries is a disgrace. since I am in the business and know what these cost why are you taking
such a recognizable item such as batt
This was at the store in Mohegan Lake, NY
I would have given a rating of a 4 or 5 stars...if I wasn't followed throughout the store...
Although I probably should have ordered my items instead of coming to this store...
After I purchased my items anyway in the store, the cashier then made a call to someone and then called I'm guessing his supervisor saying it's "I.T." but not the regular one on the phone. The supervisor seemed confused for a minute. I didn't pay it much attention.
As I was putting the cart back and proceeded to get the bags our of the cart after my purchase, some guy dressed casually, I also saw his badge, asked if I needed to check out. I said no. He said oh, the cashier over there (I had to turn around to see who he was referring to) thought you needed to be checked out. That cashier was in the area with the printers. I said to him, didn't you just see me get checked out over here?
Then I noticed a woman who also had a store badge on, standing in an area not too far from where I was and asked all of them is there a problem? No one wanted to respond. But it was clear as to what was happening without them being extremely rude about it.
After typing this I then returned the items to get my money back. My $200.00 will be used at another store where I get better treatment.
Again the services just keeps getting more ridiculous each day. I was told the the desk would be picked up on January 7 and then again on January 13, and once again the desk was not picked up. I WANT MY MONEY BACK. I SHOULD NOT HAVE TO CONTINUE TO WAIT ON THE POOR SERVICE I HAVE BEEN RECEIVING. I WAS TOLD TODAY THAT I COULDN'T RECEIVE A REFUND UNTIL THE DESK WAS PICKED UP. AT THIS POINT YOU OWE ME FOR STORAGE.
IS THERE ANYONE AT YOU COMPANY THAT CAN GIVE ME A STRAIGHT AND HONEST ANSWER. AS I STATED IN MY EARLIER COMMUNICATION I AM RUNNING A BUSINESS AND MY OFFICE HAS BEEN MISPLACED SINCE JANUARY 3RD. WHILE YOU MAY NOT BE PROFESSIONAL IN YOU SERVICES I AM.
i NEED SOMEONE TO RESOLVE THIS ISSUE IMMEDIATELY
To whom it may concern:
Your current Office Max ad with the Caffeine/Dexedrine addicted woman who speaks 50 words in as many seconds is/was irritating from day one. If you haven't noticed this before, the same ad has run at least 1 year ago with some sort of sale which is valid only to 2/19! (Today's date is 12/24/19).This is called "listener fatigue"and I can almost "sense" when your insipidly stupid/annoying/tired spot is going to show up. It appears that your Marketing people are totally inept, clueless, and need to be "fired" on the spot! (that plus your miserable 1 star rating as a company overall) This may seriously indicate that you're throwing money at a "Death Throws" ad budget and don't know how to turn it around. 'Wish I could be of more help except to suggest that you do a power-point of this letter at your next over-all Board meeting and watch for the "Blank-stares" in the audience...these are the people you need to get rid-of ASAP!
I am a little disappointed in the Customer Service received when I attempted to check on the status on my online order 2 days in a row. I ordered a office chair with a rep in one of the local stores ( that process was very smooth), I was advised that I should receive my chair on 9/24. Well 9/25 came and I still had not receive my order, so I called the Customer service number, low and behold I get a live agent on the line (from the Phillipines) and although she was very nice, she was not able to offer any assistance with helping me in locating my order, she was also not able to contact the Carrier to get an update on my chair, but she did say that she would open up a service request and someone would call me the following morning (9/26). Here we are 9/26 and no call. So i called the customer service number again, low and behold I get another representative ( also in the Phillipines), she basically went through the same song and dance. Finally, I asked her to give me the number directly to the Carrier ( Courier Express), image my surprise when the Carrier answered the phone ( remember the Office Dep rep told me that they could not get the Carrier on the phone). The representative with the Carrier explained that they had notified Office Dept via email on 9/24 that the chair was damaged and that I should have received a response from Office Dep regarding my chair order. The Courier rep also send another email. Immediately after hanging up the phone with the Carrier, I contact the office Depot corporate office and spoke with a young lady who was very helpful.. She immediately contacted a store near me asked them to hold the chair. She cancelled my previously ordered chair that was damaged and I was advised that I could go to the store and pick up my chair.
I think the company needs to do a better job in their training efforts of their international Customer Service Reps. Although they are very nice, they are also not knowledgeable in terms of being able to get results. In this scenario, I should not had been the one to contact the Courier, that is something that the Offshore Office Depot rep should be able to take care of. As a customer the process of ordering and item online should be seamless. Unfortunately, I won't use the Office depot online ordering service again, if I can't get it in the store, then I will have to go somewhere to find it.
It is rather unfortunate that I am going through the very same thing now. I am very displeased on how Office Depot/Max does business. I don't care to explain my case but I still don't have my product and no one can seem to give me any answers on what is happening with my purchase. There is a serious communication breakdown between these stores, customer service and the corporate office. No one care about the customer. No one is offering any answers . Will be returning to get a refund on my purchase, will warn others and take my business elsewhere.
I went to my local Office Max, Manitowoc WI at 7:45 P.M. 11-27-2019
I expected to see this store open until 9:00 P.M., normal closing time.
I went to the store for some print work and found the store closed at 7:00 P.M.
UNREAL!!!! Closed the store early against regular customers.
OfficeMax sent me an "order" I never ordered and charged my Visa credit card.
I consider this fraud. Apparently, when last I purchased, ALWAYS in person,
the store - without my knowledge or consent - subscribed me (!) for automatic
orders, which is unbelievable and, IMO, pure corporate fraud.
I immediately telephoned, wrote and visited the store, and copied the AZ Attorney General. Apparently, Office Max has done this "practice" for about a year now.
Utterly disillusioned and disgusted! Uta M. Behrens, Phoenix, AZ 85018
I was given a card to have a free laptop diagnostic, and what did I do that for?? Your store 5640 Sepulveda Blvd. Culver City. This store and their computer maintenance service is absolutely HOR RI BLE!!!!
After having my computer for an extended period of time still did not correct the problem, I requested a refund for the annual maintenance contract in August 2019, I was assured by the Senior Tech "Specialist" Edwin Rodriguez that I would receive a refund back to my CC, I thought they did refund the price, After checking my CC statement 11-3-2019 there is not credit. I was just told by the Store Mgr. Martin that my refund is PENDING??? You think the OD would keep me up to date if refund is in this PENDING status, but that's too much to ask for. All I want is my refund and possibly a store credit for putting me through this horrible service again. You clowns knew I didn't receive a refund and said nothing.
hen I attempted to check on the status on my online order 2 days in a row. I ordered a office chair with a rep in one of the local stores ( that process was very smooth), I was advised that I should receive my chair on 9/24. Well 9/25 came and I still had not receive my order, so I called the Customer service number, low and behold I get a live agent on the line (from the Phillipines) and although she was very nice, she was not able to offer any assistance with helping me in
hen I attempted to check on the status on my online order 2 days in a row. I ordered a office chair with a rep in one of the local stores ( that process was very smooth), I was advised that I should receive my chair on 9/24. Well 9/25 came and I still had not receive my order, so I called the Customer service number, low and behold I get a live agent on the line (from the Phillipines) and although she was very nice, she was not able to offer any assistannnnnnce with helping me in
I bought a computer from you and bought 2 year warranty and your store won't honor my warranty and my laptop was purchased less then 2 years. Please help
I've a customer with Office Depot in Jonesboro Georgia for a long time. And with the project that I've been working on, your company should think about adding real self publishing services. You have and continuously out done yourselves. Your store on Tara Blvd. and it's staff are not only professional but caring as well. Thank you Office Depot