i have been trying for three weeks, hours at a time to reach a customer service agent. My last order for three items resulted in one in the wrong size and one not being delivered. I am a long term customer and am really upset about your lack of response to customer service needs. I guess I need to call corporate and see if they can do anything. Otherwise I am done with old navy permanently.
WHERE IS THE REST OF MY ORDER?????!!!!!! I ordered 5 items and was charged for all 5 but only received 3. Tracking info says all were delivered. Instead of sending me the 2 items that are missing they send me a something I did not even order. I want the items I ORDERED AND PAID FOR or either give me a refund. I have been trying to get someone on the phone since 06/20/20 and have sent numerous emails and no answer or response. YOU HAVE MY MONEY and I DO NOT HAVE MY ITEMS. This is the worst customer service ever!! I will not purchase anything else from Old Navy!
This same thing just happened to me been on the phone on hold for the last two days hours at a time this is bull crap
It figures that Old Navy and Gap are making themselves unavailable. Read on.
At long last, I finally got my "assortment" of masks from Old Navy to find out I got the bottom of the stack of masks--ones that are ultimately useless, especially during the summer heat. I understood that I could not pick the patterns and the purchase is non-refundable. But this is a case of "If it is true good to be true, it probably is."
I finally got the masks which I ordered back in April two weeks after the original "ETA" of the package, and found I got two pink striped masks and three white masks made from flannel--colors that get dirty easily and won't wash back to their colors like darker colors and prints will. Also, they are made of some kind of flannel rather than the breezy cottons pictured. This feels like a bait and switch. It would have been better and more ethical to refund my money and tell me the variety pack masks were no longer available rather than send me the undesirable leftovers.
Later, I went on-line to post my own disappointed review (with the photos), and while most people (1000+) who ordered got a variety and loved what they got, there were a lot of us (100+) who within the last few days, got the "zero variety/ugly pack." What you should do is either a) send us a new variety pack of our choice (cheetah prints, americana, garden, etc) free of charge, 2) refund our money for the long wait and poor product, or in the beginning, send us a notice informing us of a delay asking us if we could wait a little longer to get a variety pack rather than send us the leftovers or giving us the option to cancel our order and refund our money..
I have tried, in the past 3wks, to call and email on NUMEROUS occasions. I have been on hold with Customer Service telephone 5 separate times for over 40mins. I have tried e-mailing to the exact weblink (did not type) and my e-mails (plural) have returned to me because the e-mail address ON THE OLD NAVY webpage is INCORRECT! I have tried tracking my orders (multiple, each totaling more than $100.00) without any results. This is ridiculous. I have already been charged for the items that have NEVER appeared, and are not even trackable. This needs to be rectified immediately.
This is the worst customer service I have ever seen. I HAVE CALLED MANY TIMES AND SENT EMAILS AND HAVE YET TO TALK TO SOMEONE OR HAD AN EMAIL AMSWERED.
Like so many have posted on here, I have been trying to reach customer service for over a week and have been on hold for hours at a time and not managed to talk to anyone. This is such a waste of time! I received a notification 2 weeks ago that my order had been delivered and it has not appeared and no one is available via email, phone, chat. It's like it's a ghost company. The hold on customer service line goes in and out of having a recorded message, to having a static-y bit of music to absolute nothingness for long periods of time. SO VERY DISAPPOINTED in this company and lack of service.
Absolutely horrendous. Order placed in May, paid extra for faster shipping, still hasn't even shipped. Called Customer Care numerous times just to wait on hold for HOURS to no avail. Multiple emails and chats unanswered.
This customer service is the worst I've ever experienced. I have not received an order I paid for and was supposed to recieve on June 24. I have tried calling, chatting, emailing, and even calling headquarters with no luck. This is absolutely ridiculous and I am beyond frustrated that I have not been able to reach a single employee. I understand that things are crazy with COVID right now but the complete lack of customer care is not acceptable. I will not be purchasing again.
I am writing to complain about the same thing. I have called Old Navy Canada Customer Service 4 times, the latest today. Each time I have been on hold for over an hour - today it was 2 hours 15 mins. Emails go unanswered, and cannot "chat" to anyone on line as no-one available - what's going on - do we need to make this unbelievable lack of customer service to the general public?
I am experiencing the same situation here in US; an item they said was to be delivered June 20th- still hasn't delivered and it's impossible to get any sort of help! So frustrating! I've called in twice now and sent 3 emails (emails they aren't answering) and apparently phone calls either, I'm still on hold run time 2 hours and 20 mins. Did you get through?!
I just saw an add for your wonderful Corp., the add shows a young girl with a Dexcom Monitor on her stomach. I have a nine year old granddaughter who has to wear one she feels different. Adds like this has to help. Thank you
I want to exchange a pair of defective shorts...I've called 4 times waiting for an hr twice and never getting to speak with a person. I have covid and don't want to risk the staff in store. So if you can help me exchange my shorts I would be thankful!
Meanwhile the CEO is making over 9 million a year..
I placed an order and only received a partial order. Package was mangled and retaped shut. I have not been able to reach anyone at customer service. Nor via the chat line. I am going to send an email to the corporate office maybe someone will respond then. I am currently on hold for the past 35 min. Maybe it's time to go to the news about this company.
I have had the same experience! I tried emailing customer service and then when I called, no one was available to speak to and was asked to call back at a later time. It is going on a month now, have tried multiple times to contact with no response or resolution. Maybe it is time to go to the media?
I just called the media- I hope they can help.
You can NEVER get through by phone & emails are not returned. They shorted me $$ on a return.
Will never order / return online.
Cancelled my entire order saying items no longer availble. Almost 3 hours of being on hold, plus no emails or chat available. Completely worthless customer service.
I strongly agree .I thought i was the only one going through this , my package was shipped on June 23rd , and i haven't received anything yet i tried reaching out to customer service , and i'm on hold for hours , then i get hung up on. I check the status of my order and it said undeliverable smh .I even tried emailing them last night and it came back that they are not.checking any emails at this time , what do we do about our oders and our money that we paid for the order?This is some sick shit!!
Poor service never buy anything from them , ever!!!you cant reach a live human on the phone about your order through customer service , it is frustrating. Thanks Ms T
PLACED AN ORDER ON JUNE 19TH... TRACKING HISTORY SHOWS DELIVERY SCHEDULED 6/29... SHOWS PACKAGE REACHED UPS LOCATION WITHIN MILES FROM ME... AFTER NO DELIVERY RECEIVED... RESEARCHED TRACKING INFO AGAIN... NOW SHOWS MY PACKAGE IS SCHEDULED FOR JULY 7TH... IT WAS SHIPPED OUT FROM MY LOCAL UPS 1 DAY AFTER IT WAS TO BE DELIVERED TO ME AND YET ... I CANNOT GET IN TOUCH WITH ANYONE ABOUT MY PACKAGE ... ALSO, TRIED TO CONTACT UPS... NO SUCCESS!!!!!!!!! THE WORST
AWFUL customer service.
I SO AGREE
OMG, wish I read this before ordering online. Order was broken down into parts. Never received the 1st one & no one @ C/S picks up phone or reply to email. Will never, ever buy online from O/N again. Iooks like if you want a refund go thru your credit card company.
I have been trying for three days to get a hold of someone regarding the shipping address on my order. I did exactly what your website told me to do and I'm not making any progress. Average hold time is 90 minutes before I give up and no response via email or chat options.