Information, reviews and public commentary for US companies

 

Old Navy

Rating
0.790323
Web
www.oldnavy.com/
Address
2 Folsom St.
San Francisco, CA
94105
Phone
(650) 952-4400
Fax
(650) 952-4407
Twitter IDs
@OldNavy
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Anonymous - 18 d 13 h ago

0

I agree with all of the comments about closing. Close it down to show you care about employees as well as customers. Show them that you care enough to shut down your business to keep them safe

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Debbie, Mom, wife of a Marine and Vietnam veteran - 5 d 10 h ago

0

They closed it down alright but they are not taking care of their employees. My son has been with Old Navy/ Gap for 22 years. He has been dedicated to this company and just recently volunteered to open a new store for them and worked long hours to make it a success with little to no help from corporate office. Yesterday he was told he was furloughed. What this means is they will no longer pay him while they are shut down. But, they are paying other managers in other stores that have been there less than 6 months. They based it on the stores volume and with his store being recently opened and smaller than some of the others he and his employees are getting nothing!! The manager they hired to replace him in his old store has literally been with Old Navy 6 months and getting paid. Because my son was with Old Navy I tried to support them even though 90% of their clothing is made in Vietnam . My husband is a Purple Heart Vietnam veteran So for these reasons I will never shop at OldNavy/Gap again. I know my little bit of shopping is not going to break them but I will feel better for standing for my opinion!!

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Maureen - 9 d 11 h ago

Can you give me a promo code for my order

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Karen (Groveport, Ohio) - 15 d 7 h ago

0

Discounting merchandise and offering free shipping during a pandemic . What does this mean ? Your warehouse workers are taking one for the team! YOU are forcing them to risk their lives for your DOLLAR!! I have spent thousands and thousands of dollars in your stores. Never again. I am deeply disturbed you are actually luring people in by offering such deep discounts at the expense of your loyal employees! Yes, they have the "choice" not to come to work, but then they get no benefits to feed themselves.

I am appalled. Never did I dream you would risk your employees lives for financial gain! I am posting this all over social media and hope when it's all said and done, we don't end up like Italy due to your greed!

This is a non-essential company. Jeans, sweaters, socks...NOT VITAL during this pandemic!

Reconsider and shut your warehouses down before you end up killing so many desperate people who are terrified to come to work, but must in order to survive. Absolutely disgusting.

**Caring for our Customers and Communities:**

Temporary Store Closures and Coronavirus Update

The above is the headliner for your web page, and it's laughable!! How about you care for your employees like you claim to care for your "customers"? You won't have any customers once your warehouse in Ohio becomes contaminated with this deadly virus.

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Anon - 18 d 13 h ago

0

Close all stores. If kids can't go to school and are being told to stay home then why open your doors to parents that get tired of sitting home with them. It's like you want your employees to get sick. This virus is deadly ya know

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Anonymous - 18 d 13 h ago

0

Some people have older parents they take care of after the come home from this job contaminating themselves. I'm sure it costs more to keep it open and pay your employees than just quarantine.

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Not applicable - 18 d 13 h ago

0

When are y'all closing? Going to work is putting my family at risk for being exposed as well as me. I shouldn't have to work 4 hours a day a couple days a week during this illness. Shut it down!!

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Patty - 18 d 13 h ago

2

I want to know when y'all gonna shut down for at least a week so my daughter can stop being forced to go to work. Being out there around others and coming back home to younger siblings and putting other family members at home

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Anonymous - 18 d 13 h ago

Corporates. Close your stores . Listen to the experts. Your employees are not only putting themselves in danger but the parents they live with or other people. Be responsible to our community & close down .

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puzzled - 43 d 7 h ago

1

I'm puzzled as to why the Old Navy Store located on Citrus Drive in Tampa would have only one person on their cash register on a Saturday afternoon. To her credit the girl on the cash register was patient and polite but the line waiting to pay for their purchases was at least twenty people long. Some people elected not to wait, just set their purchase down and left. This store never has enough people on the floor or enough cashiers. And let's not even discuss the dressing rooms! I'm pretty sure this will be my last shopping trip to this particular Old Navy. Poorly run.

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N/A - 41 d 10 h ago

it's not poorly run it could be that the people who were at the register were on break and the other employees who could run cash register either called out or were being preoccupied with helping customers and management could be busy too, as for fitting rooms that's a whole challenge on its own because we have to process what's being given by customers who don't want certain items in the fitting room and at the register that gets tossed in the bin and then also cleaning up after customers who leave stuff in the dressing room too because for some reason can't hand them to us, then we also have to put that all back aswell in between everything else, so yes fitting rooms can get messy sometimes.

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Former employee - 27 d ago

1

I can assure you this is every location. I am a former manager and you have to decide to either let the floor be a mess and have people on register or let line get long and try to keep floor clean. They literally give you 12 hours a day for cashier payroll even on saturday. They say payroll is what they can control. Unfortunately it is at the customers expense. However if you notice the prices keep going up.

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Na - 18 d 15 h ago

I've been that cashier on a Saturday by myself because other cashiers called out and the people on the floor can't run register. Sometimes we can't abandon the floor and have employees on the floor for the register. If we did that someone else would complain. And when the managers ask other people to come in, they say no. Sometimes it's unavoidable. Also it's an old navy policy that managers can't be on register unless there is another manager in the building and sometimes that other manager has to take a break... don't let this give you a bad experience. I'm not sure about this store but we do with what we can and customers still get angry

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Anonymous - 18 d 15 h ago

0

As a South Carolina employee, I think you should close down all stores to keep your employees safe. Customers can order online. But if people are supposed to be self quarantining then why make them come to work

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Anonymous - 18 d 15 h ago

0

We should close all old navy stores. Retail associates come into closer contact with people than food workers sometimes. I feel that you are wasting money trying to keep the stores open, more than you're making at each store. Don't put your employees at risk!!!

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ANONYMOUS - 19 d 8 m ago

0

Coming from an Old Navy employee, you should CLOSE the stores with this virus outbreak going on. It seems as you care more about your profit than you do your associates and customers. Most businesses have closed, and it's surprising that Old Navy is still receiving product shipment. You would think they would at least stop shipment with this going on to keep their employees safe. Do what's best for you associates and customers, not because you want to continue to profit!

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Sincerely , Arlene - 19 d 6 h ago

Corporate Associates

If you care about your Old Navy Family Associates close you're stores during this Pandemic. Patrons can order online . Are you kidding me A no brained. Follow Amazon , Goggle , Urban Outfitter. & close your retail stores now. Start with New York State.

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Anonymous - 19 d 6 h ago

I refuse to shop at old navy any longer. The website has changed and it is terrible. All it shows are these cou pons then will not let you browse merchandise. bubye. And I love old navy and gap. I donthavetime to screw around with y our websites. Hello. Macy's. Sacks. Nordstroms

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Wayne - 26 d 11 h ago

Went to the old Navy in New York in times square, and was really displeased with the actions of one of the employees, my sister and girlfriend were in the bathroom when one of the female workers came in to use the bathroom while face timing a guy, totally an invasion of privacy and totally unprofessional, my sister and girlfriend felt so uncomfortable and violated

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Un happy! - 38 d 5 h ago

0

I was just wandering what your policy states about your employees having to sign people up for credit cards the store at Sooner Fashion Mall Norman Ok sent employees home early for not getting a new credit sigh up the casher was told by the general manager she had 15min to get someone to sign up or she could go home it didn't happen so she was sent home! Since when do we live in a country that employees have to help people get in debt to keep there Jobs I am definitely hoping the casher quit!

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Former employee - 27 d ago

1

This is something that is pushed hugely at old navy. I am a former employee. The company gives goals and the higher managers get bonuses based on it.

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Alexis M. - 30 d 12 h ago

0

It has become abundantly clear that your customer service has been moved out of this country. I just had the worst experience of any store I have ever dealt with. I called for assistance placing an online order. First person was of no help and rude. The second person pretended not to understand what my question was. I asked to be forwarded to another operator who might be able to help me and I was hung up on. The third call I placed was a waste of time as well and I politely asked to speak to a supervisor who might be better able to assist me. The third operator then transferred me to a credit card payment line. No store is without issues but what kept me coming back to Old Navy was their great customer service! They were always helpful and worked hard to correct any issues that arose. I have been a good customer for years, However, I will no longer be. It wasn't worth the hassle trying to order a $12 dress. I will continue to shop at stores whose customer service puts their customers first. A very disappointing experience from a store I loved!

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No - 32 d 4 h ago

Horrible why put tags on left side of shirts when they're 2 inches long no sense . Cut tag shirt eventually has hole

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Sharon - 33 d 14 h ago

0

You lost 3 loyal customers on March 2nd, the store on Hilliard Rome Rd In Hilliard Ohio refused to sell me 2 pair of jeans that rung up .1 each ,we have bought items there before that have rung up that way and it was fine, so I put everything back and we will not be back, it's a shame you lost 3 customers over .2 , may I suggest you check your pricing before putting it on the floor !!

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Tom - 99 d ago

0

Have been a solid customer for 40 yrs. Your commercial has about 30 actors. Looks all black. Well, you got it. I'm white and will never be back. Blacks don't like all white commercials. You have lost me.

Flagged for review. 
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Anonymous - 45 d 7 h ago

Well, you are a racist piece of shit. I am also white and never noticed. I hope you do shop somewhere else. Try jumping out of a plane without a parachute first, won't you?

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Anonymous - 38 d 23 h ago

0

WELL HELLO YOU ANONYMOUS POS!!! I hope Old Navy doesn't have you on their payroll, I'm assuming that's why your anonymous, fuukknn loser

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