Information, reviews and public commentary for US companies

 

Old Navy

Rating
1.666667
Web
www.oldnavy.com/
Address
2 Folsom St.
San Francisco, CA
94105
Phone
(650) 952-4400
Fax
(650) 952-4407
Twitter IDs
@OldNavy
General profile image

Jh - 12 d 11 m ago

0

Old Navy in Ft Walton Beach Florida really need to think about there employees who are working During Hurricane Nate. Stores in our mall are closed because of bad weather but guess what Old Navy Is open. Need to think about the employees instead of the $$$$$$

General profile image

charles - 20 d 5 h ago

2

I finally visited our local Old Navy store. The music was to loud in the store, I axed the associate if she could lower the volume, she said she could not. I shopped the mens section for tee shirts, the QUALITY isnt there. I wont be back again

General profile image

rachel - 31 d 28 s ago

0

Ihave tried to order from the store 3 times. the machine does not work to order on line. i spent so much time on the line waiting . they don't have the size in the store and it is impossible to order in the store to get it on line

General profile image

P on ON - 35 d 18 h ago

1

I love Old Navy products most of the time. I used to be a team leader at one of the stores. But the customer service I receive is always horrible. Associates are rude in the stores, which are always disaster areas. And when I shop online, no one ever responds to my emails in less than a week, it takes forever to get a human on the phone, and often times the issue is never resolved. I filed a formal complaint with Corporate regarding the complete lack of customer service and total disregard for customer satisfaction. I doubt anything will change, but I'm sure I'm not the only one experiencing such lame service. A company as large as Old Navy should have plenty of staff to handle customer emails on a daily basis. Every other online shopping company I use responds within 24 hours when I contact them via email. Old Navy needs to get on that wagon. Makes me want to quit shopping there altogether.

General profile image

Anonymous - 64 d 5 h ago

5

This website is hilarious. ON has awesome deals and increasingly stylish clothes. Who actually submits complaints via this website this is hilarious.

General profile image

Sandra - 215 d 7 h ago

I just witnessed a video produced by Snoop Dogg of him shooting a clown that is supposed to be the president of the United States. I also am aware that he is a Sponser in some Old Navy videos. I will no longer be shopping at Old Navy, gap, or banana republic or any other store affiliated with this company. I found the video offensive and an apology needs to be made to the president of this country. Do something about it or you will be losing a lot of business from a lot of unhappy people. I'm all for free speech but this goes beyond offensive.

General profile image

boogers - 206 d ago

So who did you boycott when there were effigies of Barack Obama being burned in the streets? Were you not bothered by all the racist comments and bigoted speech that has and continues to exist about him and his family? "I'm all for free speech," and yet you turn a blind eye to so many other examples of it, so how about you get over your delicate self.

General profile image

Anonymous - 138 d 4 h ago

Those were not sponsored by corporations. Big difference.

General profile image

jan Gray, Arkansas & Oklahoma - 105 d 5 h ago

Being the daughter of a survivor of Pearl Harbor and wife of a former Green Beret, I am VERY patriotic and respect the office of POTUS. I totally agree with you, Sandra. All of these leftist, snowflake, Marxist, anarchists who are overtly promoting the overthrow of our elected government and POTUS should be facing the same legal penalties as others who have attempted to overthrow our government AND/OR those who have tried to hurt the national security of our government. Why are entertainers exempt from laws of treason and sedition? Snoop Dogg, Johnny Depp and Madona have used their voices to foment revolution. Isn't this the same thing the Far Right movement did? Remember the CSA and the publication "The Justice Times," also known as the "voice of the second American revolution?"

Americans need to become more aware of what is really going on. How can someone, just because of her fame, get away with making threats such as "I have thought a lot about blowing up the White House."? this is outrageous and when someone expresses this idea, I do not care how famous they are, the person should be charged in Federal Court.(if someone, say a foreigner, comes to the USA and GETS ON A RADIO OR TV network and says the same thing, what would happen? Would this person be seen as a credible threat?)

It is one thing to express disagreement with any administration, but speech that is an attempt to promote violence is NOT protected by the First Amendment. Where is the FBI now? Is the FBI ignoring such threats as the one recently made by Johnny Depp? Disgusting. I will never buy a ticket to another of his movies, nor will I shop at Old Navy or other stores affiliated with Snoop Dogg.

General profile image

Anonymous - 76 d ago

Yes I Concur!!!

General profile image

Beki Graham - 83 d 9 h ago

Can someone from ON please tell me where I can purchase the sandals that are made of flip flop material but are sandals, not flip flops. About 7 years ago maybe less, I bought my first pair in Marietta, GA on Johnson Ferry Rd. They were on sale and were a turquoise-y kind of color. I LOVED them. They have been so worn plus age, the sole is cracked and the glue on the straps is starting to come undone. I look on the bottom and it says made in Brazile and has Grendene imprinted on it. I bought two more pairs in subsequent years and unfortunately my kids dogs in two different homes chewed them. One was a black T-strap made of flip-flop material and the other looks like flip flops but have a back strap around the back of the foot. That one has China imprinted on the bottom. I am so sad to not be able to find them in any stores. I bought a similar pair just recently out west, but even though the style is exactly same as the flip-flop style with the strap around the back, it is silver-gray and is the "new" jelly material and I hate it. They make my feet hot and sweaty. PLEASE tell me where I can purchase the awesome shoes like the Grendene ones I had purchased several summers ago! Thank you,

Beki Graham

General profile image

Anonymous - 105 d 8 h ago

1

Asking people for their social security number as not applying foracard...is so unacceptable with all the scams going on. Nuts Report to Corporate

General profile image

jan Meins - 105 d 6 h ago

I agree with you, Anonymous, and I also hate it when the receptionists in doctor's offices are the ones who gain access to my social and personal information. After all, these staffers are probably making only minimum wage, so what if only one of them is dishonest and wants to make more money and/or get back at the place they work for some perceived slight displayed by the boss or bosses?

From now on, I ask for the names of anyone at the doc's office (or ER, etc.) who has access to my personal information. We cannot trust that a clerk or receptionist is honest, can we?

Never fall for those email scams either: those that say when you are trying to purchase an item online that "your credit card information is incorrect" or ask you to use a different card. All these folks are doing is ripping you off. Never use a debit card or they can clean out your bank accounts.

General profile image

Davyna - 109 d ago

1

Store # 05859 Manager Kerleen Jean accused me of taking home a pair of shorts for $2.49 and $4.00 after i called the store to report the cashier didnt remove those items from my receipt.

General profile image

Mary - 111 d 16 h ago

Why are you advertising "Russian to Old Navy" for 4th of July in 2017? Are you tone-deaf, or blatantly anti-American?!

General profile image

Hiralrami@hotmail.com - 113 d 10 h ago

Took my twin daughters there and they got on the display platform, took their picture with the other menniquins. Telling you they look like the models, I can share the pic if old navy pays me for it

General profile image

Tammy Akers - 114 d 6 h ago

I was in the Old Navy store in Nashville, Tennessee yesterday and cut my toe on one of their clothing racks that has wheels on it. The girl by the dressing rooms assisted me by cleaning up all the blood and gave me bandaids. I watched one lady, probably member of management, fix the wheel, it was turned toward the outside and she locked it back in the correct way. One worker said, you just weren't paying attention were you? That infuriated me, I was looking to shop, shouldn't have to look around the floor for danger spots. They offered 5.00 to take off my shopping. I asked for a business card, in case my toe gets infected. They told me they didn't have one, trying to avoid me. We were here on vacation, and I was very disappointed to be treated that way.

General profile image

Jazzmin - 117 d 11 h ago

0

Today I went to the old navy flip $1 sale I had 20 flip flops and I knew I had to do two transaction because it was a 10 item limit which I understood.i asked if I could just swip ft two transactions and first she said no then she said you have I go back in line.I understood as I went back in line and got closer I notice a family of 3 with the same woman who name was SUSANE she first processed the mother 10 shoes and the mother left then she processed the daughter who had at least 30 pair and I heard the woman ask her if it was ok an SUSANE said oh your fine.I couldn't believe my eyes if you say something to one customer that should apply to every single customer unless it's a special case such as mobitlity or something.some of the workers said the shoes was all they had on the floor.Then another worker came out with all different sizes.they put the size 9 white on the bottom of the Ben and put another color on top .this was done at the fort Myers,FL location

General profile image

Pissed - 138 d 4 h ago

Should have never agreed to Old Navy credit card. I bought 3 items and spent around $55. If I used a Navy card I could save 20% or whatever it was. Ok, I'll open an account and cut up the card when it comes in the mail. Unfortunately, I was late with my payment and was then charged $25. Not exactly a way to save for me, but worked out great for ON. A great way to take advantage of their primarily young customers and amounts to usury. Done shopping at Old Navy.

General profile image

Store need work!!!!!!!!! - 148 d 12 h ago

0

Work at a new Old Navy it's only been open one year I've only been employed it is the worst experience I've ever had the people not friendly they do not train you they expect for you to know everything possible and you also have a thing called GroupMe I've been asking for a whole month and 2 weeks to get on GroupMe but you know what I don't want to be on GroupMe cuz I am quitting this is the worst job I've ever had charlotte, nc

General profile image

P OFFED - 154 d 12 h ago

0

Old Navy just gave me the worse experience ever!! Went to check my available balance so I could buy my granddaughters some outfits for their birthday and Old Navy lowered my limit!! So I called customer service and hate the damn prompts by the way, and they said they review your credit every so often to determine your credit worthiness and that I had several open accounts. REALLY!!!

General profile image

victor - 182 d 9 h ago

old navy card is one of the worth card to get you thing saving 20% coupon help but in reality 27% APR on that card wit cost more them you saving.

General profile image

Angry - 185 d ago

1

Once again I work at old Navy in Alaska and they have 36 employees I have maybe 7 hours every two weeks managers get 40 plus hours a week what's up with that they only like to hire high school students I have a family to feed and I want to work I work hard that store looks like he'll ran through it and I am willing to do the work why can't I get hours who ever the boss is needs to approach this situation cause it seems like the people that work hard get the shit end of the stick please check out the Fairbanks store and see it for your self they have people that can't do there job wright how is this company going to make money if it's in poor shape??????

General profile image

Angry - 188 d 18 h ago

1

Well I think there are to many employees for Fairbanks location in Alaska .Employees are lucky to get maybe 15 hours a week something is wrong with having 36 employees only managers get hours that's no way to run a bussiness now is it.

General profile image

Anonymous - 196 d 4 h ago

5

I just left store#03378 in Jacksonville Florida and felt I needed to email you about my experience.

My trip was to exchange a pair of jeans. After looking high and as low as I could, I had no luck finding the size I needed. I asked an associate (as I was sitting on the floor to look on the lowest shelf) if the style I was looking for merchandised anywhere else in the store. She told me no and left me sitting there.

After wandering aimlessly disappointed , Patrick approached me to see if I needed help finding anything. I must have looked lost or something. I explained I needed to exchange a pair of jeans , wanting to buy 3 more as well, but sadly there were none in the size I needed. He graciously went and looked again to be sure I hadn't overlooked them. He did not see any either. BUT, he offered to go in the stockroom to see if there were any in my size.

He emerged a short time later with 3 in my size!!! 12 average in Curvy skinny.

I appreciate the fact that he went the extra mile for me, I am a super satisfied Customer.

THANKS TO PATRICK!

I work in a retail corporate office here in Jacksonville where the management praises employees for going above and beyond, in the stores and the office.

I just wanted to be sure Patrick receives props for stellar customer service!

You've got a good one there!!!

Thank You

Tina Hubbard-Fete

(hidden)

If this is not the correct place to send this, please be so kind as to let me know where I need to send it.

Other Reviews & Comments

McDonald's Corporation
HB This morning, 10/19/2017 at 8:00 AM, I stopped at the McDon ... 

Taco Bell Corp.
Joseph Dorr Hello Big Wigs At Taco Bell.....I am a Huge Fan&Love ,L ... 

Amazon
Eugene E. Fiester To Whom It May Concern:

Dollar General
Angela Vaccaro The employees at the Kingsway Avenue store in Brandon Flori ... 

Lg Electronics USA
Dissapointed Customer Terrible customer service. I have never been as disappointe ... 

Allstate Insurance
BETTY Campbell Allstate has really disapointed me.they refuse to except ba ... 

Panera Bread
Lane Worst company I have ever worked for because they play favo ... 

Autozone
joni Store number6241 employee our rude and liers the first nigh ... 

Fox News Network, LLC
Reply to Colonel-Florida Colonel

Geico Corporation
Edwin Gutierrez Count me in on that lawsuit. My car was rear ended, and due ... 

Bank of America Corporation
J Deck A Bank Of America manager just told me that they ARE NOT ho ... 

Yahoo! Inc.
Jim K I cannot believe I am dealing with Yahoo when they outsourc ... 

The Home Depot, Inc.
Deborah McIlrath Do not use there contracting services! !!!dealing with them ... 

Ford Motor Company
Ricky Lynn Jerry, I too am waiting on a "Part". No one at Fo ... 

AT&T
Charles I spent 40 minutes this morning trying to talk with someone ... 

Ticketmaster
Nicole Roux NFL Ticket Exchange is a SCAM ! I posted my tickets for the ... 

United Airlines
Michele Robb Yet another pissed off customer. No way to get anyone to ta ... 

J. C. Penney Corporation, Inc.
Deborah S I have to say that I LOVE JCP. It has so much potential and ... 

Walgreens
Done with Walgreens The Walgreens in Woodstock il. The pharmacy manager should  ... 

Jack in the Box Inc.
student empolyee What does an employees do when the manager mistreats studen ... 

NATIONAL LUMBER CO
Anonymous Dwain,

Hyundai USA
Adam Thank you so much.

Wal-Mart Stores, Inc.
Sharif Store Manager at Walmart Supercenter 3506 Highway 6 S Houst ... 

Rooms To Go
Cathy Dewalt I will never purchase anything else from this company. I pu ... 

MetroPCS Communications, Inc.
Lynn Miller Carney My husband and I were in your Athens, Alabama store today.  ... 

Dish Network
Fancyfreebob Andy, the Dish tech, came out to our "no automobile&qu ... 

American Airlines
Gina Maria Anton I was to return from Punta Cana to Hartford, CT on Oct. 10, ... 

Best Buy
casmith1962@yahoo.com In late September of 2016 I purchased a Samsung gas range a ... 

QVC, Inc.
Tekia Question: greetings I hope my question finds you in good he ... 

Mayo Clinic Hospital
J Company is about profits, not helping people.

Honda Motor Company
chasm we intend to purchase or lease a new 2018 Cr-v

LA Fitness
vivianclark my I pod was able to connect to the internet provided by LA ... 

Discount Tire
JC On 10/16/2017 I pulled into your Discount Tire store on 132 ... 

Circle K Stores Inc
Bus ladys I stop at circle k each morning in!! 2535 Fulton drive by J ... 

Lowe's
NEVER AGAIN!!!!!!!!!!! If you wish poor and unreliable service go to Lowe's. You w ... 

Staples
CEO, CHAIRMAN, Mr. Sargent No one wants to be cheated not even a corporation like Stap ... 

Netflix
RUDERUDY7@YAHOO.COM SEAN PENN CAN GO POUND SAND, AND EVERYONE KNOWS THAT HE GAV ... 

ADT Security Svc
Anonymous The indianapilis office is a mess.filed bbb complaint re ta ... 

Freightliner
jerrod hudson Robert:

AppleBee's
anonymos The management at Applebee's, in Brenham, is absolutely ter ... 

Pep Boys
Anonymous My husband was just jumped by the manager and beaten along  ... 

Enterprise Holdings, Inc.
Betty Rykiel Rented a car from Elkton Maryland. Car was disgusting insid ... 

Costco
Anonymous Absolutely the worst experience I have ever had. Just tryin ... 

Frys Food Stores
Anonymous I am with the Yarnell Food Bank Inc., and we are asking for ... 

Domino's Pizza, Inc.
TAYE TAYE MATTHEWS Domonions in springfield illionis on South 5th street cant  ... 

Cricket Communications, Inc.
Anonymous Call At&T corporate complaint dept at (hidden)

T-Mobile USA, Inc.
Scott M Charging me for international calls even though I was told  ... 

United Parcel Service, Inc.
Rod p Worst sevice! Waited 3 days for package picked.Each day was ... 

Lg Electronics Alabama Inc
Bob Hankin In May 2013 we purchased a Stainless Steel French Door coun ... 

Petsmart
CONCERNED CUSTOMER I was in your Houston Tx store and an elderly lady was maki ... 

Placeholder advertisement