Information, reviews and public commentary for US companies


Old Navy

2 Folsom St.
San Francisco, CA
(650) 952-4400
(650) 952-4407
Twitter IDs
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Nan Quintrell - 1 d 14 h ago


Stopped at Old Navy, Laurel Mall, Pennsylvania store yesterday. Looking for a particular jacquard jacket. I was approached by a young lady asking if I needed help. I explained how I had been in the store a week earlier, saw this jacket, loved it but didn't buy it; subsequently thought about this jacket all week and knew I had to come back and get it. She took me to the spot, only to find they didn't have my size anymore. She totally delighted me when she checked and found one for me and told me one would be sent to me. Eureka!!! Just wanted to say I am SO happy!!!

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Amy - 3 d 4 h ago


Store no 03279 Cashier no 2937876 (Old lady with glasses)

Location. 5924BarnesRdCOLORADOSPRINGSCO80922

Manager was so unprofessional and old lady with the glass at the cashier was horrible!!!

I was exchanged the item the day before to get the bigger size and they put the wrong size in my bag so I came back again to get it the right size and of course no size that I want so I return it.

I don't know what is their system. They let me return it but no refund in my account. I told them the old lady said she didn't know I have to deal with the bank or call old navy.

I didn't care about that money just the way she talked to me it was so Disrespectful and seem angry all the time. Manager came still no idea what she is doing and no helping at all.

If you don't have the service mind pls don't work as customer service!!! It ruins people day!!!!!

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Abigal Montoya - 21 d ago


Old navy store in Fort Worth Tx zip code 76132

Management is terrible.

Manger Christina is a racist and most disrespectful manger there.

I've gone to the store multiple times and I see the way she talks to her employees getting in there face when their not even on the clock. She's done it in front of the costumers which is completely inappropriate.

The store manger herself doesn't seem to care when she's in the back office for 6 hours out of the 7 hours she's there.

store is completely trashed and when their is a big visit they hide things in one fitting room, which is why previous managers have gotten fired over because they don't keep up with the fitting rooms.

They cut everyone from getting their hours so the managers receive them all, so there is no coverage and that's why the store is trashed every week.

The management that goes on in that store is terrible, and no coverage which means costumer service is terrible.

please do something about the management here.

I am doing an article about this store so I have sources from previous employers and/or current employers at the old Navy location.

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Anonymous - 4 d 5 h ago


The store where my daughter works at is the same you should also chk that store too Midland Tx 79708 the management is awful there also

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Great job - 3 d 14 h ago

If you only use 1 form of their/there/they're you're bound to get it correct eventually.

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Old Navy Corp. - 3 d 6 h ago


........ "Idiocy and imbecility are found comparatively more often among jews than among non-jews... The Mongolian type of idiocy is also very frequently observed among jews... Among the Jews the proportion of insane has been observed to be very large... jews are more liable to acute psychoses of early age than are non-jews." (The Jewish Encyclopedia, Vol. VI, (1904),p. 556, 603-04)..

"The jews are more subject to diseases of the nervous system than the other races and peoples among which they dwell. Hysteria and neurasthenia appear to be most frequent. Some physicians of large experience among the jews have even gone so far as to state that most of them are neurasthenic and hysterical." (The Jewish Encyclopedia, Vol. IX, (1905), p. 225).

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Deb - 5 d 8 h ago


I was totally dissatisfied with the return policy from old navy. I bought two pair of jeans, same size. One fit the other did not. I wanted to exchange them. The rep ask for which ones , she had me look on line. I gave her my answer and then she said that would be 18.00 $ and some odd change. I asked why I had to pay for an exchange. She said until we get the jeans back we they would charge me for another pair. So that would put me in the hole over $40 for a pair I just wanted to exchange. I've never seen such a horrible policy. Will not shop old navy again. Nor will my family and friends. Good luck with your opening of the new stores.

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Timothy l moore - 7 d ago


My wife goes to old navy with a Coupon that says $30 off for every $75 spent. The people that work old navy in tradition port saint Lucie florida say that its only $30 off for $75 spent and if you spend $150 then you need additional coupons. That's not what the coupon states. Your company seems like it is scamming people. Please get in touch with me my email is (hidden) before you lose a valuable customer and our hard earned money. Also i call and talk to the store employee and they hang up on me. What kind of business are you running.

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Marie Slater - 7 d 9 h ago


I read in the morning paper in my Chicago area that Old Navy is planing to open 800 new stores.

Since there was an Old Navy in Danada Square West, Wheaton, IL 60189 that closed several years ago, I trust that you will consider opening one of the 800 in that still empty space. It was the best Old Navy store that I have ever been a customer in with its outstanding selection of merchendise, its friendly and helpful staff, and overall cleanliness and uncluttered display of current styles. i have not been a customer ever since its closing because of distance of the closest store and its total messy and cluttered appearance..


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Tiffany - 15 d 4 h ago


Me and my mom went to Old Navy in Jackson Tn. They had a sale rack with kakis for 1.47. I went to check out and they were ringing up 39.99. She called the manager to the front and she said I can't give that to you for that price. I can give it to you for $20. I then explained that there were more pairs over there for that price. She then proceeds to say well customers could have taken the price tags off other items and put them on there. I then say yeah I'm sure a customer satisfaction here and changed all these price tags. I took a picture of the tags for proof and she took the price tag of 1.47 off and said take a picture of that price. I said why would I take a picture of the price under the tag? It has nothing to do with the price that you just took off. She made it sound like I changed those prices on the kaki pants. You can go back and watch the video and I also have pictures of the price on the pants. I will not go back to Jackson. I shop at Old Navy alot. It's sad that I had to feel this way when I did nothing wrong. It was their mistake and I should have gotten those pants for what was on the tags!!!

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Anonymous - 16 d 10 h ago

I had tripped in one of your old navy stores, and was not treated appropriately by the associates. I called and spoke to 3-4 different people about the issue. I was to I was going to receive a gift card which I have not received. The incident happened August 20th. I just wanted to say I am disappointed in the company again.


Toni Gallo

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PG37643 - 18 d 11 h ago


Johnson city Tennessee store is horrible. The management is useless and lazy. I sent my daughter to pick up an on line order for me, with her ID and credit card uses for the purchase, the lazy manager on duty wouldn't come up and help her employee do the transaction . Useless as all get out. Then the manager was such a hag to my daughter about picking up my pants for me. Needless to say I am returning them ASAP

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Deb - 25 d 10 h ago


On August 13th I specifically went to the store in Mic Mac mall Dartmouth ns to purchase a pair of Hr straight leg high top ladies jeans...I tried on two pair, one pair was really lose the other pair fit perfectly, my girlfriend and I both asked the clerk if these jeans will shrink..we were both told the same thing from the young clerk, NO THEY WILL NOT, so with that I went with the pair that felt more comfortable...I wore them yesterday for the first time since purchasing them and they were so comfortable I thought I would go back and grab another pair.. I had washed the jeans this morning and let them air dry as I never put my jeans and special clothes in the dryer...I went and tried them on and guess what, the shrunk so bad that I can't even get them past the top of my with that happening I decided to call the store and make a complaint...the clerk that I spoke to was the most rudest personal I have ever spoken i was explaining to her my issue she rudely interrupted me buy saying and I quote ( can I talk now )

I was appalled....she stated all jeans shrink but when I was trying to explain I understand that but not to this extent is when she rudely interrupted me and said she will inform her staff of being more aware of what they should I am stuck with a new pair of jeans that I only got to wear once and no one to help me out...that will be my last purchase with old navy and I plan to contact the BBB..and file a complaint...

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Debbie - 25 d 11 h ago


Buyer beware, I purchased a pair of high too ladies jeans and asked if they would shrink and was told by the young girl that they would not, I tried on two pair, if she had said yes I would have purchased the bigger pair...I work them once and then washed them, well guess what, they shrunk so bad that I can't even get them past the top of my legs...I called to state my claim and spoke to a manager whom was very rude and an oh well attitude.. now I'm stuck with a pair of jeans that I can't enjoy...they will never get another red dime out of me...what a rip off ...

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J - 50 d 26 m ago


Am not happy with the new back to school Ad. It is clearly showing the disrespect that children gave for those in authority I.e. teachers etc. I am disappointed in Old Navy for this message that is being perceived as the "normal" acceptable behavior. I sadly will no linger be a customer of Old Navy and will be sure to request family and friends to do the same

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Grandma - 48 d 13 h ago


Omgosh it is horrible! I was in shock when I just watched this commercial. Little girl keeps interrupting the teacher, over talks her, uses sarcasm, total disrespect and she was running the room and then they walked out before they were even dismissed? unbelievable! And I'm not one of those people who think that teachers and parents are perfect because I do think that. There are times when teachers and adults don't give kids the respect they deserve but there's a way to go about things and that was complete utter disrespect. I am disappointed and disgusted with you old Navy!

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Doug - 45 d 8 h ago


You tell'em Grandma!! Old Navy teaching children to be arrogant and disrespectful.

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Doug - 45 d 8 h ago


I agree with you however, the corporate office is in liberal California. They have to approve the adds. Attack on our Country.

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Roy Marsupi - 30 d 35 m ago


Doug, you have too much time on your hands. Get a life, sad boy.

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Anonymous - 30 d ago

That is quite a stretch to attempt to bring politics into something for absolutely no reason.

It's an ad, not add.

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OneTickedOffCustomer - 30 d 4 h ago


Went to your Janesville, WI store yesterday, as my daughter had a gift card. As we were checking out, the cashier cut up my debit card, thinking it was my daughters gift card. Only said sorry and asked if I wanted her to get a manager......Well YES! The manager gave a 20% discount, which wasn't even enough for a replacement card and over a week without access to my money. Even if it was the gift card, it was a re-loadable gift card.......Never ever getting our business again!

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KSG - 42 d 9 h ago


I have a complaint about the new copmmericals for Old Navy. As a teacher, this is showing kids that it's ok to be rude and disrespectful to those in authority. It's bad enough that parents aren't teaching children respect, but for it to be on television and showing that it's appropriate? NOT OK! Children learn respect from those who are raising them and since television is partly responsible for "raising" the kids today, it falls on the companies' shoulders to show respectful interactions between children and adults. This is far from what is going on with Old Navy right now. I will NOT shop there and will continue to boycott their company.

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Ms. B - 37 d 5 h ago


I absolutely agree. No commercial should encourage students to speak this way to educators. While our schools are constantly working on building positive relationships with students, this commercial just sets the wrong tone especially right before school starts. Very disappointed.

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Sarah - 34 d ago


I agree. To openly encourage the disrespect of adults, specifically those in authority within the school system, is disgusting.

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Anonymous - 30 d 5 h ago

I agree whole 100 percent with your comment

You should be ashamed old navy

What a disgrace

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