Information, reviews and public commentary for US companies

 

Old Navy

Rating
0.864979
Web
www.oldnavy.com/
Address
2 Folsom St.
San Francisco, CA
94105
Phone
(650) 952-4400
Fax
(650) 952-4407
Twitter IDs
@OldNavy
General profile image

First time shopper! - 3 h 29 m ago

0

First time at the Owens Mills Store, very sloppy store, clothes on the floor in every area. Very unorganized.

General profile image

L Blake - 4 h 36 m ago

Gastonia NC has the slowest, most poorly run store in the chain. Almost EVERY customer is struggling to use their Smartphone App, completely unsuccessfully. Still in line after 20 minutes on an October Sunday at 2:00 pm. The current employees seem to be attempting to be the slowest cashier. Maybe employees should be paid according to # of successfully transactions completed.

General profile image

anonymous - 1 d 19 h ago

1

you only get 3 hour shifts and occasionally they cut our shifts down to less than 3 hours or they cut your shift completely when you show up to work.

- you hardly get to meet and socialize with any of your coworkers because you don't get any sort of break during your shift because you only get 3 hour shifts.

- Management has favorites and they only care about the management staff and treat most of

This is how it is at Old Navy, pembroke mall in Virginia Beach, VA horrible!!!!

General profile image

Tracycondon@yahoo.com - 8 d 23 h ago

0

OLD NAVY ARE LIERS SENT ME EMAIL 50% OFF PLUS 15.00 OFF LIERS EGEN I WENT UP TO PAY THE MANAGER SAID IT DOES APPLY TO DISCOUNT ITEMS LIERS THIEF NEVER EVER GOING TO OLD NAVY AGAIN TELLING MY FAMILY AND FRIENDS TO NOT GO THERE ANYMORE ITS A DECEPTION

I LEARNED MY LESSON SCREW OLD NAVY

General profile image

Anonymous - 8 d 17 h ago

0

Ontario Mills Mall outlet is decievong in prices I won't be coming back to this store ever again I wanted to get a sewated I waited for ever online to get a decievong price at the counter elvia the manager was awful she should be faired

General profile image

CG - 9 d 19 h ago

0

Is it allowed to cut employees shift within a few hours of them reporting to work? The Old Navy in Odenton Maryland cuts employees shifts constantly and gets mad if you try to have a set schedule in order to get a second job. Less than 10 hours a week is nothing, people can not live off of that. Also, every other place I've worked can not change your schedule without your permission once it has been posted. Not a company worth working for.

General profile image

Sharon - 11 d 5 h ago

Any plans for an Old Navy location near Razor Ranch in Denton, Texas or in Crossroads, Texas?

General profile image

Ashley M. - 13 d 7 h ago

5

I'm reaching out regarding your store in Sewell (Sicklerville), New Jersey. I can hands down say I received some of the best customer service at this store when my family and I went yesterday.

Let me explain- my family and I moved last week, so my daughter is having to switch schools. Her new school requires a uniform (khakis and blue pants, collared shirts), so it's slim pickings as to where we can go to get these. I started my day off at Wal-Mart, because I could vaguely remember seeing uniform clothes there. I found one section of uniforms but they were in small children's sizes (my daughter is almost 13 and is on that border between kids and juniors/misses clothing). I stopped the one and only employee I could find at Wal-Mart to ask if there were other sections, and this woman interrupted me to say "I'm only the switch board operator, so I can't help you." And was very rude about it. There was no 'let me find someone who could assist you', or 'I'm not sure, but let's find out'. Just interrupted me, and shut me down. I ended up putting back all of the clothes I had picked up, because if you're going to be that rude I'm not buying anything from them.

So this leads me to going to Old Navy. We found the uniform section and we were trying on different sizes for pants. The kids size 16 was a bit too tight and the 18's (which was as high as it was going to go in kids) was too big. I was getting very frustrated, because the only 'in between' was a 16 HUSKY. Listen, my daughter is NOT husky. She is tall and thin, and I'm not putting her in something labeled husky and give her the impression that she's fat.

Anyway, we're sitting outside of the dressing room, and I'm getting more and more frustrated as we're trying to figure the sizes out, when this woman asks if we needed help. Her name is Judy. I explained everything to her and like an angel, she just took over. She took one look at my daughter and explained that she might be in women's pants (not kids, because she's a little over 5'4"), and made a few suggestions. Judy then went and grabbed the pants that she wanted my daughter to try on. Within 5 minutes, we narrowed down the size my daughter needed, and she even went and got the different pants we needed to buy and brought them to us.

Judy saw my frustration and reassured me. She was amazing, helped my husband and me in every aspect, and even told me what to expect as my daughter grew (stemming from her own experience with her own daughter). I want Old Navy to know that they have amazing employees at this store, and I will ONLY be buying my daughter's uniforms from them.

General profile image

Angie - 17 d 22 h ago

5

Stillwater, OK. I came across a hoodie in the men's section and it was marked as $9.49 but the price tag still read $44.99. Before I went to the register we approached a salesperson and asked what the correct price was. He said it should be the $9.49 but it was price checked at $44.99. We did not ask for it to be reduced to the $9.49 price, we did not advise that it was obviously advertised incorrectly. He simply said he would get approval from his manager. Which he did and then she corrected the price in the racks. That is the good part, now let me explain about the experience with Audrea, the young lady that eventually rang our order up. Audrea said to me that the price says $9.99 and up in which I said it actually states $9.49 price as marked. She the proceeds to tell the gentleman salesman that he is wrong and in turn tells the manager no and that she is wrong for giving it to us at that price. This is all happening within earshot before we came to check out. She is told by the manager to ring it up for $9.49. We walk up to the register and then leave with our merchandise. As I'm walking out I keep thinking wow that seemed a lot more than I thought it would be, spent over $200 mind you. I look at my receipt and Audrea rang the hoodie up at the regular price! I was livid! I walked back in and gave my receipt to the original salesman and asked if I had missed something that showed where we were discounted. He immediately took the receipt to the manager and she proceeded to return my money. Audrea comes over as if she is trying to apologize and "accidentally" didn't do what her BOSS just told her to do. Needless to say I told her she was a liar and that we heard every word previously and if she disagreed on something that maybe she should voice it where customers can't hear her. Maybe not in such a nice way as I'm writing this but I needed to get my point across. This young lady obviously has the need to be right syndrome and not the do the right thing personality that she should in customer service. I'm giving the rating of 5 stars for the two employees that did thier job. Audrea should be let go.

General profile image

Alissa - 18 d 9 h ago

0

Old Navy in Roseville MI, I was there on 10.02.18 for my birthday. As I was paying for my items my card was "Declined". I had checked my bank statement because I had deposited money earlier that morning so I know it couldn't have been and it started the money was taken from my account. The Manager told me it's my bank and not there system. I called my bank and they had confirmed that the money was indeed taken from my account. Manager and employee were rude disrespectful and did not care to figure out the problem. Had to swipe my card once again and it somehow worked. So now double the money was taken from me and I got less merch. Not to mention my Aunts identity was stolen from this same old Navy!!

General profile image

Chris - 26 d 3 h ago

I shop in the Schaumburg IL- I was there today looking for jeans. Walking thru the store I saw the pixie pants- sign said just reduced to 19.99! Great love the pants went to check out turns out only pants with red tags- why are the pants all mixed up like that. Drives me crazy I never know how much anything is- I left without the pants but tired of Old Navy and their unclear sales!!!!!!!!

General profile image

Kat Ayers - 30 d ago

Would just like to mention "Lennerd" who works in the Old Navy store located in Arizona Mills in Tempe Az. He is a jewel and deserving of recognition. Lennerd was in the fitting room department when I visited today, he has a rare ability to have you leave the store feeling better than you did when you entered. Outstanding customer service even though I didn't find what I was looking for at the time. I've been in customer service for over 40 years, many of them in management and it is unusual to find Lennerds genuine level of kindness in retail establishments. He is to be applauded. Thank you.

General profile image

Cindy Vining - 30 d 2 h ago

Visited the store in Woodstock Ga today. I picked 2 items one men's T-shirt that the sign said 7.00, and one girls jeans that the sign said 50% off. Neither item rang correctly so I told the cashier who told me I was wrong and the register was right. I asked that she go look at the signs for herself and she said no she was busy. Needless to say I did not make the purchase nor will I return.

General profile image

Ibruiz - 35 d 29 m ago

0

Fort Myers, FL store has lines out the doors and only 2 cashiers. It's always like this on the weekends. I'm taking my business elsewhere.

General profile image

fawn thurman - 35 d ago

0

I am in your store 11226 Tilden ave. Why is the line around the store with only 2 cashiers. Taking my money to a different chain not Old Navy.

General profile image

Denise rose - 35 d ago

I was off work this past Saturday and wanted to go shopping at Old Navy in Salisbury, NC only to get there and they were CLOSED. WHAT IN THE WORLD?!?!? I don't often get the opportunity to shop on Saturdays and I was totally pissed when I drove miles to shop there and COULDN'T.

General profile image

Tuna - 41 d ago

0

Old Navy in Livingston Mall NJ is realllllllllly don't know what's customer service .

There's only 2 cashiers and 5 customers on line and I still have to waited 30 mins and no thank you or smiles.

General profile image

Sushi - 37 d ago

0

Went there this week and the customer service over there is horrible. It's a shame because a year ago the service was a lot better!!

General profile image

Suher - 37 d ago

0

I'd like to share my experience in Livingston mall, Livingston NJ. The staff in that store needs some major training. They have no sense of how to treat their customers, and the employees all look miserable. I would say the most miserable of all is the blond/orangish hair woman with the tattoos on her upper arm. Ask for help at your own risk and be prepared to find everything yourself. Also, I waited online today for 20mins.. considering only 1 customer was in front of me and 2 cashiers were up front that's a really long time. When I finally got tired of waiting I told my daughter let's get out of here and gave the women standing behind the counter my items, she then finally said she could ring me up. I said the customer service here is horrible and this is my 2nd terrible experience here in the matter of days. She gave no apologies and really couldn't care less about losing a customer.

General profile image

Dawn frazier - 37 d 3 h ago

Your old navy location located in Jamaica queens is disgusting. Two people on the register, long lines,absolutelydisgusting!!!

General profile image

J.A. - 37 d 4 h ago

0

Old Navy in Indianapolis (Keystone) opened an account for me. Got approved evidently with my social security entered incorrectly. Couldn't activate for that reason, but they were able to get into my credit history at the time of my approval. I know this because I received an email. Gave 3 different representatives my correct ssn and then they wanted me to mail a copy of my ss card. Cancelled my acct, will not do business with a company that gets into my credit history with incorrect keyed info.. Corp office really didn't seem to care.

General profile image

Giants09 - 38 d 7 h ago

0

The Holmdel NJ store is horrible

terrible customer service

the line to pay/purchase has 20 people in line and 2 cashiers working - meanwhile they have people on the floor folding clothes !!

The manager is horrible - terrible.

General profile image

Lissa - 40 d ago

0

I am writing this review in hopes that someone from corporate sees it regarding my experience with an online purchase. I placed an online order on 8.22. A few days later I checked the status of my order which states it was "pending shipment". By 8.27 I noticed my order still said "pending shipment", so I emailed customer service inquiring about my order. I was "rest assured" that my order would get to me by the delivery date of 8.31. On 8.30 my order still said "pending shipment", so I once again emailed customer service concerned my order was not going to get to me by 8.31. Once again I was "rest assured" it would get to me by 8.31, even if it needed to be overnighted to me to meet that date. 10pm on 8.30 I received an email saying my order was delayed. Frustrated that I was told differently, I called customer service on 8.31 with questions regarding my shipment/order. I was told to wait a few days and I would recieve a shipment confirmation/tracking number. By 9.4 I received nothing, so I called customer service again. This time I was told I would have to wait another 5 days to receive shipping confirmation/tracking information. Extremely frustrated at this point, I waited another week. Once again, I was frustrated because I have waited 3 weeks, waiting like the customer reps have asked, yet I still don't have a shipping confirmation OR better yet, my order. I was told that it could take up to 30 days to get my order to me. I spoke to another customer service rep today, followed by a supervisor, in which I was told that in order for me to cancel my order and reorder it, I would have to wait for a gift card to be issued and mailed to me (I paid for my order with a gift card) or I could use another form of payment. I'm confused as to why I would have to wait another week-ish or give another form of payment when I have been patient enough. I was also told that my items are in a warehouse in NY, and they are experiencing delays from back to school sales. So basically my items are just sitting in a warehouse for 3 weeks now waiting to be shipped? This sounds a little bizarre to me. At this point I don't know what to do. I have been patient and understanding, but feel I am just getting the run around every time I speak to someone.

General profile image

JayC - 42 d ago

0

I visited the location on porter creek drive in Fort Worth TX and was completely disrespected, told lies, and treated unfairly. I visited 9/8/2018 and after shopping was checked out by a cashier with a disgusting attitude. I have merchandise certificates from February that I planned to use and after scanning them the cashier told me they were not valid. I asked for a manager and the managers resoning was because they were "expired" and to call customer service. THAT MANAGERS NAME IS KIERRA (whom had an extremely unpleasant attitude). I called customer service and was told by a very nice lady named Civil that what Kierra told me was VERY untrue and merchandise certificates never expire. I returned and asked for a different manager "SHARONDA" who I thought at the time was very helpful but I thought wrong. I told sharonda the issue and she ensured she could help. In the process of us speaking kierra was leaving for lunch and decided to stop and intervene. I explained to her I didn't need her help because she was rude and told me something far from the truth and she refused to leave and in fact stood there and gave me a death stare until finally walking away. After waiting for 2 HOURS! Sharonda explained to me that they were not expired and the systems were down which is why they were saying invalid. She told me that I could come back tomorrow and she would fix it. 9/9/2018 I came back around 4:30pm and sharonda off the bat had a bad attitude. In front of other customers at the registers she complained about how frustrating my situation was as she threw clothing around. I waited in the store for 50 minutes while she went to the back only for her to come out and tell me with a mad attitude "there's nothing I can do for you call corporate your certificates don't work and I can't help you". I left upset but decided to come back to see if she could check me out for a few items with a $70 merch certificate that was working the day prior. She looked me in my eyes laughed and said I'm not checking you out you can wait in line. I explained to her between yesterday and today I had been waiting for a total of nearly 3 hours and it would help the terrible experience if she could check me out and loose the attitude. She then said "I'm not checking you out wait in line" (walked away) and said call cooperate and threw up the peace sign. I HAVE NEVER FELT SO DISRESPECTED IN MY WHOLE LIFE!!! What's even more frustrating is that corporate isn't open on sundays so there is no one to talk to about the sickening incident until Monday. Never again will I ever shop at old navy and that is $300 worth of merchandise certificates down the drain. I've never seen anyone that works in customer service let money walk out the door. If Kierra and Sharonda (dreads locs hair style because I'm not sure if I'm spelling her name correctly) don't like being managers, they should look for other professions. GOOD JOB AT YOUR HIRING CHOCIES OLD NAVY!!! Everyone at this Fort Worth location has bad attitudes and poor customer service.

General profile image

Danielle Blue - 43 d 21 m ago

0

The Hempstead Store is very badly managed and run!! No one on the floor and long lines with few cashiers.

Other Reviews & Comments

Fox News Network, LLC
To Sage Sage, in case you are unaware, I wanted to draw your attent ... 

Costco
Dee Dying calf rescued from a dead pile at Costco supplier. htt ... 

Verizon Communications, Inc
vicky The working conditions at XPO Logistics, a distribution cen ... 

AT&T
sanju This has gotta be the shittiest fucking service I have ever ... 

Netflix
robert Chelsea "white privilege" is a myth conjured up b ... 

Amazon
kiran j Amazon refuses to deal with bad, unresponsive sellers. Why  ... 

Wal-Mart Stores, Inc.
neha ch. Hello, I shop at your Shelbyville,In. store. I take my lunc ... 

Taco Bell Corp.
Anonymous I took my sister to the ER in Colorado Springs, Colorado..a ... 

Lowe's
sunny I just found out that Lowe's decided to close my card with  ... 

Papa Johns
Anonymous they are rude don't want your business and when regional of ... 

Lowe's
Anonymous I just found out that Lowe's decided to close my card with  ... 

Netflix
McCormack Chelsea "white privilege" is a myth conjured up b ... 

Jo-Ann Stores, Inc.
pat Bad experience online ordering , their site says halloween  ... 

Verizon Communications, Inc
Ronald B. Tobias The working conditions at XPO Logistics, a distribution cen ... 

AT&T
Fuck you att This has gotta be the shittiest fucking service I have ever ... 

Taco Bell Corp.
Nicole Ferrari I went to taco bell in Plymouth ma. , went through the driv ... 

Burger King Worldwide Inc
Larry I am a Soldier in Vicenza, Italy based on Caserma Ederle. I ... 

Taco Bell Corp.
chris Just a customer, they cannot prevent your from having a bod ... 

Taco Bell Corp.
pat loidolt I have been at taco bell for almost 4 years. I asked for so ... 

Taco Bell Corp.
angery customer I went to a taco bell on Morse Road columbus ohio on 18 oct ... 

Shell Oil Company
MA Crantz I have just spent the better part of one hour searching for ... 

Starbucks
coffee lover Go to a dermatologist and get a note. My fingers crack from ... 

Wal-Mart Stores, Inc.
clsims1961@gmail.com Hello, I shop at your Shelbyville,In. store. I take my lunc ... 

AT&T
DROP THEM LIKE THEIR HOT ! What a bunch of fucking idiots at att, they send a customer ... 

Fox News Network, LLC
Attention Management Oh where, Oh where do the postings go ? Oh where, Oh where, ... 

Nordstrom, Inc.
Bryan Have you heard of Anomalie for wedding dresses? They are ta ... 

Macy's
Laura parge I ordered a jacket online it came two days ago. I just noti ... 

AT&T
Bill I don't blame you for complaining to AT&T about this ha ... 

AT&T
Wes I literally just had this happen to me not more than a half ... 

AT&T
Linda Received my monthly bill which this month had escalated $50 ... 

JetBlue Airways
Kimipelli So I go to check in for our flight home-the whole 24 hour b ... 

Amazon
Anonymous Amazon refuses to deal with bad, unresponsive sellers. Why  ... 

GameStop Corp.
Sarah80 I have emailed Gamestop numerous times trying to resolve an ... 

McDonald's Corporation
Brooks Bahr I was treated very rude by the manager at store

Fox News Network, LLC
Sage replies on Disappearing Comments I have no idea why this site is not self clearing. Logicall ... 

Petsmart
mbarth2@verizon.net Today is my last day shopping at PETSMART. They refused to  ... 

Greyhound Lines, Inc.
Chutes Horrible service. Filed a complaint after five phone calls. ... 

Safeway, Inc.
Chad Graves Lady at Safeway head of cashier is awful to the employees.. ... 

Safeway, Inc.
Maricel This is the 3rd time I had a bad experience at Safeway. Eve ... 

United Airlines
Vlad ARTIFICIALLY INTELLIGENT THIEVES ARE HERE: UNITED AIRLINES  ... 

Payless Shoes
Anonymous Good morning,Just wanted to inform you that the Payless Sho ... 

Outback Steakhouse
James Brown I would like to advise you of what I experienced at your Or ... 

Fox News Network, LLC
Reply to Disappearing comments!!... Thank you for your reply. Do you think Google could be deci ... 

Tumblr
Anonymous I think you should contact the FBI. I have contacted them m ... 

Rent a Center
Tamara Needom I had been renting from you all for three years I do not li ... 

Circle K Stores
Concerned but faithful consumer 7140 laurel lane in North Fort Myers Florida has had it's f ... 

Panera Bread
Unhappy Patron I have been to Panera Bread in Gainesville at least 8 times ... 

J. C. Penney Corporation, Inc.
Anonymous Couldn't agree more. The customer service is futile and the ...