Corporate Phone number and fax number are not in service! Cannot reach a person in authority with this company. Voicemail and email is useless. Customer service is unhelpful. 1/1/18 Order placed and charged. 1/3/18 Order status shows shipped via standard delivery 4-8 days. 1/4/18 Shipping confirmation from merchant email shows wrong color shipped from item color as ordered. 1/5/18 Inquiry as to why wrong color shipped. Customer service unable to see the shipping confirmation email, insists right color shipped. Agree to wait to see what actually arrives. 1/8/18 Email from Joyce can't locate the original shipping notice email. 1/11/18 Order still not arrived, tracking shows shipping company still awaiting it to be delivered to them from merchant. Multiple calls to customer service. No resolution. Unable to determine where order actually is. Requests for person in authority result in transfers to general voice mail line. Even after being told that supervisor Deborah was standing by on the other line multiple times! Calls to CEO number results in a not in service number. Fax number is also not in service for corporate of this company. Extremely poor customer service.
I have been billed twice for a catalog order: I would like to speak to a real live person. I would also like a refund, I am frustrated in trying to reach anyone by phone numbers indicated. The amount is $14.97/10/23/2017 deducted from my on line acct./Billed again 11/20/2017 $14.97.
Merchant purchase terminal #75418237 (PL 855-44838 AZ) I will also send this message by FAX.