Information, reviews and public commentary for US companies

 

On The Go Wireless

Rating
0.5
Address
P.O. BOX 63430
Phoenix, AZ
85082-3430
County
Maricopa
Contact
William Abbott
Role
Member
Phone
(602) 445-2600
Annual Sales Est
$170,132,313
Employees
130
SIC Code
5065
General profile image

Buyer Beware - 35 d 7 h ago

0

We had 2 phones and 2 Gizmos. We added 2 more phones, making it a total of 4 phones and 2 Gizmos. Being a valued customer, I can't believe we were treated so dishonestly and treated like crap!!

We went to the Verizon store on Sunnyside in Ammon, Idaho to take advantage of the buy one get one free offer. We were there for 2 1/2 hours. My wife had an appointment at 1pm and needed to leave. The salesman mentioned loyalty rewards but at no time mentioned the GoAdvantage program, nor did he mention that we would be paying $80 per line for this program (3 lines = $240). At check out, he quickly highlighted a few numbers, went back and re-highlighted a few numbers because he got confused and had to correct himself. So, by now I'm confused and we needed to leave. We asked why the out-of-the-store price was $428. His response: Taxes. I went home and looked at the receipt: It included the $240 GoAdvantage. I had to look up GoAdvanatge on the internet just to figure out what it was. Saturday I went back to the store to ask for a GoAdvantage refund. I was told only the manager or assistant manager could do that. I returned on Monday. I was told they can't refund the $240 GoAdvantage. I told them that I had 14 days to return the products and if they couldn't refund the GoAdvantage then I would return everything we bought. They said they could only reimburse us for the products, not the $240 GoAdvantage because all GoAdvantage purchases are final. Two other employees from another store in another city came to deal with this issue, but they still refused to reimburse me the $240. They told me all "sales are final" concerning the purchase of GoAdvantage. This was not highlighted on our receipt nor was it ever mentioned because GoAdvantage was never mentioned. If I had been told we were paying for a screen protection service I would have immediately declined it. We don't buy warranties or protection services on products we buy. The salesman and store manager were rude and defiant. I was told that they are instructed to tell their customers "no" 3 times before doing the right thing. This kind of behavior, and this kind of business practice, are unacceptable. I learned too late that this store has this kind of reputation.

Later, the regional rep, Aldo, called me (he has the same dishonest reputation as the other workers in this store). The only solution he could offer was: All GoAdvantage purchases are final (which was not told us when we purchased the phones because GoAdvantage was not even mentioned - only a loyalty reward program was mentioned). The screen protectors are $40 (which I was not informed when we bought the cellphones). The setup fee for GoWireless is $20.00 (which was waived - we were under the impression this was the setup fee for the phones - not for GoAdvantage). However, Aldo would have to charge us $40 for each of the 3 phones for the 3 screen protectors and the $20 setup fee = $60.00 per phone. That means he could only reimburse us $20 each phone ($80 GoAdvantage - 60 = 20). I asked Aldo to reimburse the $20 ($20 x 3 phones = $60) - which he said he would. Aldo also said for our inconvenience he would still keep us in the GoAdvantage program.

We just went to another Verizon store (not the GoWireless store) only to learn the following:

1. We were charged by Verizon a setup fee for the phones (not the GoAdvantage setup fee). We were never told about this fee because we were led to believe that they were waiving the $20 setup fee.

2. They charged us the protection fee for our phones (in case it breaks, it is dropped in water, etc.). We specifically told them we did not want this coverage but it was added anyway.

3. Aldo never did reimburse us the $20 p/phone as promised.

Please don't send me an email. This issue needs to be resolved telephonically.

General profile image

Very upset - 243 d 11 h ago

0

The Rigby Idaho office they don't take care of the problems I bought a life time screen cover plan 1 and a half years ago and now they don't want to replace it like they told me in the beginning the isn't as good as it use to be

General profile image

Transitory - 263 d 22 h ago

1

The smooth talking salesman and store manager I worked with were deceptive and lied about every aspect of my purchase. Had I not tried to reverse their actions, my phone would have cost me an additional $500. Their headquarters and CEO do not respond to complaints. I recommend shopping only at the Verizon corporate store or Apple store. Go Wireless is a total scam operation.

Verizon needs to get rid of these shysters.

General profile image

Denise N - 1 y ago

0

Horrible customer service called to complain to district manager for Monmouth Junction N.J. store having a be back in 30 minutes (which was more like an hour) sign on the door manager was unable to compensate me for this inconvenience store hours are 10-8 no wonder why retail stores are not doing well no customer service and employees who don't take their job seriously.

General profile image

GO WIRELESS - 1 y 97 d ago

0

3/12/2018

I've been a customer with Go Wireless for over 15 years and I have spent well over $15,000 with them over the same time period. I had an issue with a tablet that I signed a two year contract for. I signed up with a past employee who come to find out was intoxicated at the time. This individual set up a gmail mail account for me so they could sell me the tablet. The same employee was let go and is no longer with the company. Now I have issues with the tablet that this person sold me. Not only that, but Go wireless can't help me retrieve information regarding the account that their employee set up. I was told by their previous employee that if my data wasn't working all needed to do was do a hard reset on the device and my data would work. Go Wireless is telling me that they can't help me and all they could do was sell me another tablet and I would only be responsible for the tax associated with the new device. Mind you, the tablet I have now is 6 months old and has been used less than 10 hours. I refuse to pay for anything, it's Go Wireless responsibility to take care of issues like this. They're fast to take your money, but slow if at all take care of a long time customer. So now I have a device that I can't use, but I am also paying for on a monthly basis. They should be ashamed for not taking responsibility for someone that they hired and represented their company. It's wrong and there's no other way to look at it.

Paul F.

General profile image

Stdsteve - 2 y 274 d ago

2

Need to nail them down for pricing before they order anything under your account. Their pricing does not correspond with MSRP, their markup is non competitive.

Other Reviews & Comments

Ross Stores
Cuge Hock Biggest crock of shite story I've ever heard LOL.

McDonald's Corporation
Anonymous Manhattan location 116street3ave And 103-3rdave There machi ... 

Autozone
BSttaw Hello I am in immediate need for assistance by your corpora ... 

Uber Eats
Andre I will never use Uber eats again the driver completed my or ... 

Hyundai USA
Antarou Hello my name is Antarou oumarou

Taco Bell Corp.
Linda Wolfe I went to taco at store@2405 south blvd.charlotte,nc.28203# ... 

Circle K Stores Inc
Lawrence Robertson Circle K by my house closes whenever it wants to during the ... 

Home Depot
Anon I went to the return center at the Home Depot on 48th ave a ... 

Fox News Network, LLC
22@u Like all that positivity you have for Senator Sanders?

Jack in the Box Inc.
Jimmy Had the worst drive thru employee I have ever seen in my li ... 

Costco
Margot, Manhattan, NYC Dear Mr Jelinek I am a recently widowed senior and I cant g ... 

ESPN, Inc.
Boyd Why do you bother with having commentators for the CWS??? Y ... 

Mercedes-Benz USA, Inc.
Anonymous My vehicle was left UNSECURED with windows down hoop ope. I ... 

Best Buy
Diane Deighton I have been on the phone for 1 hour and have finally hung u ... 

Sprint Nextel Corporation
Anonymous I need someone from corporate office to call me. Ur custome ... 

Office Depot
disgusted customer Never again, I purchased the product on this Friday past wa ... 

T-Mobile USA, Inc.
Turn on the speaker I went to this t-mobile hoping to look for a phone and info ... 

American Home Shield
C Glenn I am totally frustrated with AHS. I have both my 1st and 2n ... 

Rent a Center
Anonymous I have rented from Compton Store for at least 14 years. Pai ... 

The Directv Group, Inc.
Fed up with the lies! Thanks alicia jones! Appreciate the number :)

USAA
Sherita Shaw USAA uses unethical practices by locking customers out of t ... 

Google Inc.
Anonymous You are willing to

Amazon
Paul Urban DO NOT ORDER ANY TEXTBOOKS FROM AMAZON!!!!!!!!!!! They hire ... 

Ashley Furniture
So upset with Ashley scheduled 2 deliveries and cancelled then thrid time send me these to little men and not even taller then me and they could not even get in my apartment. Now they making me pay a resocking fee and another delivery free. Went off on them and will neve ever buy from them again and will not even tell be to go there. I have purchesed furniture for year and never not this nightmare. Madder than mad

AT&T
Anonymous Having very hard time trying to get a new internet box...wa ... 

eBay, Inc.
nomore We have been selling on eBay for 20 years. We have never ex ... 

Days Inn Worldwide, Inc.
AM Genotti First: I've had many great stays with Days Inns facilities  ... 

Dollar General
Previous Dollar General Customer Customer service, except at the register, is nonexistent in ... 

Petco
Whatastink PETCO

Enterprise Holdings, Inc.
Patricia Let's hire an attorney!

Best Western
Anonymous The room's were great, I just got Married and spend the nig ... 

Ford Motor Company
Sherry Kappen Does anyone know who to contact at Ford in Dearborn to get  ... 

Domino's Pizza, Inc.
Anonymous I would like to warn people about a scam using my Dominos a ... 

The Home Depot, Inc.
Sherry On 06/24/19, my boyfriend and I went to Home Depot 855 Lane ... 

Facebook
donte Mincey My page hasbeen hacked!! I have sent my Id in and y'all hav ... 

Discount Tire
Anonymous When for two new tires, Knocked my front end out of alignme ... 

Lg Electronics Alabama Inc
Michelle Brown-Murray The worst customer service EVER! Our Refrigerator broke on  ... 

Cold Stone Creamery Inc
Otavia Martin So i decided to go to cold stone in south field and evergre ... 

American Express Company
They Lost $3479.99 worth of My Money Orders!! On 6/3/2019 we purchased 6 money orders to pay my charges o ... 

Jim Click Ford
B. Hobel i bought a used Lincoln Mks from Holmes Tuttle, during sale ... 

Southwest Airlines Co.
Michael With literally thousands of complaints listed here, are any ... 

Panera Bread
Disappointed in Panera Today I visited your Cafe in West Chester, Ohio #4913. I or ... 

LA-Z-Boy
Retired and even more pissed off. Apparently this site is bull crap too. It's not the actual  ... 

Pizza Hut
Anonymous I live in Ravenswood WV and called Pizza Hut ti order. Whil ... 

Groupon, Inc.
WE HAVERIGHTS Hello,

Sonic Corp.
Earl w Horrible. Sonic on 03 and Jammes in Jax, FL will take your  ... 

Kroger
Anonymous YOUR COMPANY HAS STOLEN MONEY FROM ME. YOU CLAIM TO HAVE DE ... 

Dillard's Inc
Vicki I have been shopping at Dillards, since it was the major la ... 

Bob's Discount Furniture
Anonymous The worst customer service I have ever experienced. Lying c ... 

Cablevision Systems Corporation
Warren Travis Optimum get your ass in gear and start doing what you say y ...