We had 2 phones and 2 Gizmos. We added 2 more phones, making it a total of 4 phones and 2 Gizmos. Being a valued customer, I can't believe we were treated so dishonestly and treated like crap!!
We went to the Verizon store on Sunnyside in Ammon, Idaho to take advantage of the buy one get one free offer. We were there for 2 1/2 hours. My wife had an appointment at 1pm and needed to leave. The salesman mentioned loyalty rewards but at no time mentioned the GoAdvantage program, nor did he mention that we would be paying $80 per line for this program (3 lines = $240). At check out, he quickly highlighted a few numbers, went back and re-highlighted a few numbers because he got confused and had to correct himself. So, by now I'm confused and we needed to leave. We asked why the out-of-the-store price was $428. His response: Taxes. I went home and looked at the receipt: It included the $240 GoAdvantage. I had to look up GoAdvanatge on the internet just to figure out what it was. Saturday I went back to the store to ask for a GoAdvantage refund. I was told only the manager or assistant manager could do that. I returned on Monday. I was told they can't refund the $240 GoAdvantage. I told them that I had 14 days to return the products and if they couldn't refund the GoAdvantage then I would return everything we bought. They said they could only reimburse us for the products, not the $240 GoAdvantage because all GoAdvantage purchases are final. Two other employees from another store in another city came to deal with this issue, but they still refused to reimburse me the $240. They told me all "sales are final" concerning the purchase of GoAdvantage. This was not highlighted on our receipt nor was it ever mentioned because GoAdvantage was never mentioned. If I had been told we were paying for a screen protection service I would have immediately declined it. We don't buy warranties or protection services on products we buy. The salesman and store manager were rude and defiant. I was told that they are instructed to tell their customers "no" 3 times before doing the right thing. This kind of behavior, and this kind of business practice, are unacceptable. I learned too late that this store has this kind of reputation.
Later, the regional rep, Aldo, called me (he has the same dishonest reputation as the other workers in this store). The only solution he could offer was: All GoAdvantage purchases are final (which was not told us when we purchased the phones because GoAdvantage was not even mentioned - only a loyalty reward program was mentioned). The screen protectors are $40 (which I was not informed when we bought the cellphones). The setup fee for GoWireless is $20.00 (which was waived - we were under the impression this was the setup fee for the phones - not for GoAdvantage). However, Aldo would have to charge us $40 for each of the 3 phones for the 3 screen protectors and the $20 setup fee = $60.00 per phone. That means he could only reimburse us $20 each phone ($80 GoAdvantage - 60 = 20). I asked Aldo to reimburse the $20 ($20 x 3 phones = $60) - which he said he would. Aldo also said for our inconvenience he would still keep us in the GoAdvantage program.
We just went to another Verizon store (not the GoWireless store) only to learn the following:
1. We were charged by Verizon a setup fee for the phones (not the GoAdvantage setup fee). We were never told about this fee because we were led to believe that they were waiving the $20 setup fee.
2. They charged us the protection fee for our phones (in case it breaks, it is dropped in water, etc.). We specifically told them we did not want this coverage but it was added anyway.
3. Aldo never did reimburse us the $20 p/phone as promised.
Please don't send me an email. This issue needs to be resolved telephonically.
The Rigby Idaho office they don't take care of the problems I bought a life time screen cover plan 1 and a half years ago and now they don't want to replace it like they told me in the beginning the isn't as good as it use to be
The smooth talking salesman and store manager I worked with were deceptive and lied about every aspect of my purchase. Had I not tried to reverse their actions, my phone would have cost me an additional $500. Their headquarters and CEO do not respond to complaints. I recommend shopping only at the Verizon corporate store or Apple store. Go Wireless is a total scam operation.
Verizon needs to get rid of these shysters.
Horrible customer service called to complain to district manager for Monmouth Junction N.J. store having a be back in 30 minutes (which was more like an hour) sign on the door manager was unable to compensate me for this inconvenience store hours are 10-8 no wonder why retail stores are not doing well no customer service and employees who don't take their job seriously.
I've been a customer with Go Wireless for over 15 years and I have spent well over $15,000 with them over the same time period. I had an issue with a tablet that I signed a two year contract for. I signed up with a past employee who come to find out was intoxicated at the time. This individual set up a gmail mail account for me so they could sell me the tablet. The same employee was let go and is no longer with the company. Now I have issues with the tablet that this person sold me. Not only that, but Go wireless can't help me retrieve information regarding the account that their employee set up. I was told by their previous employee that if my data wasn't working all needed to do was do a hard reset on the device and my data would work. Go Wireless is telling me that they can't help me and all they could do was sell me another tablet and I would only be responsible for the tax associated with the new device. Mind you, the tablet I have now is 6 months old and has been used less than 10 hours. I refuse to pay for anything, it's Go Wireless responsibility to take care of issues like this. They're fast to take your money, but slow if at all take care of a long time customer. So now I have a device that I can't use, but I am also paying for on a monthly basis. They should be ashamed for not taking responsibility for someone that they hired and represented their company. It's wrong and there's no other way to look at it.
Need to nail them down for pricing before they order anything under your account. Their pricing does not correspond with MSRP, their markup is non competitive.