The Rigby Idaho office they don't take care of the problems I bought a life time screen cover plan 1 and a half years ago and now they don't want to replace it like they told me in the beginning the isn't as good as it use to be
The smooth talking salesman and store manager I worked with were deceptive and lied about every aspect of my purchase. Had I not tried to reverse their actions, my phone would have cost me an additional $500. Their headquarters and CEO do not respond to complaints. I recommend shopping only at the Verizon corporate store or Apple store. Go Wireless is a total scam operation.
Verizon needs to get rid of these shysters.
Horrible customer service called to complain to district manager for Monmouth Junction N.J. store having a be back in 30 minutes (which was more like an hour) sign on the door manager was unable to compensate me for this inconvenience store hours are 10-8 no wonder why retail stores are not doing well no customer service and employees who don't take their job seriously.
I've been a customer with Go Wireless for over 15 years and I have spent well over $15,000 with them over the same time period. I had an issue with a tablet that I signed a two year contract for. I signed up with a past employee who come to find out was intoxicated at the time. This individual set up a gmail mail account for me so they could sell me the tablet. The same employee was let go and is no longer with the company. Now I have issues with the tablet that this person sold me. Not only that, but Go wireless can't help me retrieve information regarding the account that their employee set up. I was told by their previous employee that if my data wasn't working all needed to do was do a hard reset on the device and my data would work. Go Wireless is telling me that they can't help me and all they could do was sell me another tablet and I would only be responsible for the tax associated with the new device. Mind you, the tablet I have now is 6 months old and has been used less than 10 hours. I refuse to pay for anything, it's Go Wireless responsibility to take care of issues like this. They're fast to take your money, but slow if at all take care of a long time customer. So now I have a device that I can't use, but I am also paying for on a monthly basis. They should be ashamed for not taking responsibility for someone that they hired and represented their company. It's wrong and there's no other way to look at it.
Need to nail them down for pricing before they order anything under your account. Their pricing does not correspond with MSRP, their markup is non competitive.