Jul 15, 2017 - Jul 15, 2017
M9IVAI. This was a bad experience and I couldn't believed what had happened. I bought a ticket for my cousin who was in Italy and wanted to visit my other cousin in Germany but the didn't arrive on the actual time book board the plane, so I called earlier before he arrive at Milano Italy to change his flight to a better time. I was denied and refund was also denied. I asked them to check about helping my cousin because I cannot afford to pay for another flight ticket i already paid for and there is no service provided. I was on the phone for at least an hour trying to have them help my cousin, but at the end they just left us on an unattended phone call. i held on to the phone for morethan 30 mins and got tired and hanged up the phone. This is not a good business policy and needs to be change. I have called my credit card company to stop the payment, but I will have to file a complaint and request for my money back. This company needs to be looked at. This is fraud and false advertisement. They mention that " Your flight may be non-refundable 24 hours after booking." I booked this ticket the same day and lessthan 24 hours.
This website took over $1500.00 dollars out of my account for 4 flights and 4 hotels all at the same time. I have been doing everything they asked, EVEN the 10 days!!!!! Every person I have spoke with over the last 10 days have agreed that they saw website failure. The manager I spoke with this evening told me they were not returning my money. I believe that Orbitz does not belive that I will get on a southwest airlines flight (round trip) for $352.00, Drive over to there office and explain to "Michele" How attached I am to MY money!!!!!!!
I am booking the flight in the morning!!
Unbelievably HORRID EXPERIENCE! Attempted to book a flight for 3 - total 3500.00 Orbitz denies my DEBIT card which had more than sufficient funds- THEN puts a hold on my card in the amounts of 1997.00, 1997.00 and EIGHT 10.00 charges - MORE than the flight and I STILL DONT HAVE A FLIGHT
So I call- speak to a man in the Philippines for over an hour who is going to HOLD the flight and help me while I contact my bank - this guy has my # and email- we get disconnected - HE NEVER CALLS BACK - 3 more calls and FINALLY transferred to corporate in Las Vegas and they FINALLY write the fax to my bank - however it took so long my bank is closed and can't correct things until the next day and I ask ORBITZ - So what compensation are you going to offer for this nightmare that took HOURS to almost resolve- and the answer is NOTHING.... Orbitz- EPIC FAIL on and EPIC Scale....
This same thing is happening to me right now!!! I can't believe this I am being ribbed for over $1800. This is fraud did they give you a number in Vegas I need to talk to someone right now!!!
Orbitz FRAUD This is a new name
save your money Stay a way from this Orbitz FRAUD co' !! I had the most recent hellacious experience with booking my flights through Orbitz. Multiple flight cancellations, changes, delays, and missed connections, without even notifying me with a phone call. Then, when they finally decide to call me, the woke me up at 1:00am at night to put me on hold for 45 minutes and tell me that my 7am flight had been cancelled. There are many more details of course. But, what a disaster!! If I'm not refunded my 2 plane tickets, my family will never use Orbitz again. I'm writing a complaint letter to corporate, but who know where that will get me. Jerks.
When a cancellation, change, misconnection made on a flight eservation. The AIRLINES made those modifications/changes NOT Orbitz.
That's the reason you will contact the customer service for assistance to provide you options regarding changes made by the suppliers.
Refund is allowed if you are not accepting the re-accommodation offered by the airlines,
The same thing is happening to me!! I'm so sad this is terrible!! I'm dealing with constant cancellations on their part but no one can tell me why.
The ability to change my flight due to a delayed flight. The circumstances were out of our control so we proceeded to contact you and follow YOUR INSTRUCTIONS. Your online support page directed us to find an alternative flight then call customer support with an specific itinerary number to make a change to our flight yet your customer support did not help or make a change. NO WHERE DID IT SAY NO CHANGES CAN BE MADE TO OUR TICKETS. This was 6 hours before our flight when we knew we would be delayed and would not make our flight yet all your customer service did was tell us to call the airline and the airline told us to call you (Orbitz). Back and forth this went on for 6+ hours until the time of our flight when we were on the phone with YOU and you proceeded to advise us we were no shows and that our tickets were then cancelled including our return flight. You REFUSED to help us and left us stranded in NYC. We spent over $10,000.00+ on business round trip tickets to Europe and we received no help from you. We were left with no choice but to then pay ANOTHER $9,000.00+ for economy seats. I have never ever ever had such disgusting horrible customer service in MY LIFE. I WILL NEVER EVER EVER use your service again. I will ensure I advise anyone who seeks advice NOT to use your service in any way. You didn't provide any service, you simply stole money under a farce that you would provide service if an issue arose. You wasted 6+ hours of our time when we could have sought alternative options. I cannot and will not accept that you can be allowed to delay us in receiving assistance just so you can wait until after our flight time and deem us no shows and keep the money we paid for the tickets and leave us stranded. I will not rest until this is resolved. I want the highest level of management to see this and I EXPECT someone to follow up with me. If I do not receive any follow up then I will reach out through other channels until the CEO of Orbitz and shareholders are made aware of how you treat your so called customers. And just spoke with the RUDEST corporate care rep who needs some serious customer service training. Apparently Orbitz doesn't care about it's customers.
If customer's made an attempt booking online reservation and the reservation did not go through, no confirmation email sent, etc. The amount that YOU saw is just a pending authorization hold since there was an attempt online. That amount will be tagged as pending charge, normally removed within 3bussiness days or depends on the bank how fast they removed those pending charge.
Actual charge on YOUR cc will indicate that merchant supplier who collected the amount. If you do not see any ticket numbers, suppliers, etc. beside the charge amount. ITS A PENDING CHARGE.
Omg!!! I would be more than willing to open a lawsuit with you guys and anyone that this has happened to. It is unfortunate but this same thing is happening to me right now I'm getting the run around and they keep claiming to book my ticket but hey blue keeps cancelling it and no one can give me a solid reason why. I'm PISSED AND I WANT MY MONEY BACK OR A LAWSUIT WILL BE FILED!!
I will NEVER book through Orbitz again. I booked three tickets and purchased the flight insurance. Then tried to change my tickets to find out that the insurance is bull shit. Read the real small print and understand that the insurance really is nothing. Forty dollars per ticket for nothing. There are change fees, fare differences. It was cheaper to walk away and re-book directly with the airlines. I called the 800 number and had to ask for someone that spoke English. Tried to call their Chicago office and of course could not get anyone on the phone. I think this is an unethical and deceptive business practice. I wish I would have read all the ratings before I booked. Someone should be checking into this.
As a passenger/booker who made reservation online, It is MANDATORY to read all the rules and restriction on your ticket's policy that was purchased. If you have insurance that was purchased, "TERMS and CONDITION" was provided. All information was provided for the full coverage on that insurance.
Omg!! I'm screwed this is exactly what I'm dealing right now!!
This has been sent with no action being taken. Itinerary # (hidden)655 Dear Sir I boarded AA flight #3667 (LGA-YUL) on June 14. The doors were even closed, when they cancelled the flight. American would only book me on AA flight #3746 on Friday June 16. That was unacceptable so I called ORBITZ but could not even get connected that night. So I booked a hotel in Manhattan as every hotel close to the airport was booked solid. I also booked a flight the next day on DELTA ( DL #5414 ) as it was imperative that I be home in Montreal for an important meeting. My costs were CAD $727.21 for the flight and hotel and US $81..62 for taxis from and to LGA. I spoke to two of your agents ( Neil and Amy ) in your MBI office. they both tried to connect me to American but to no avail. As I booked and paid ORBITZ for this trip, you are the responsible for my extra costs. You may contact me for any further information at (hidden) #20. Howard Golberg President Pinnacle Direct (hidden) ext. 20 | 1 (hidden) 4700 De La Savane Street, Suite 102 Montreal, Quebec H4P 1T7 (hidden)
OMG!! This same type of trouble is happening to me right now!!
My father-in-law just tried booking a flight and hotel to come see my husband and I and Orbitz charged his account $79 NINE TIMES. Some Indian guy said that he had to "reboot his computer" all of a sudden after getting his card information. This prompted my in-law to look at his bank account. That's when he saw all the charges. No one with Orbitz would help him. They outsource all of their customer service calls to another country so he couldn't even get a supervisor on the phone. Now he has to wait until Monday for the almost $700 to be returned to his account in order to purchase his plane ticket. ORBITZ IS A FRAUD SERVICE DON'T USE THEM. You've been warned.
I wished I would have known I have been trying to use a 1898.00$ credit from a flight I cancelled back in May and they are giving me the run around like crazy. I am going to talk to my lawyer to see how I can get my money back. This is fraud and they are not here to help just steal money from customers.
why does option 2 on the phone number above (customer service) not work!!
please someone needs to pickup the phone
Do not ever use ORBITZ for any travel need.
They should be investigated for their dishonest and unethical charging practices.
If you have disputes on charges, you could always call their customer service hotline for assistance.
All charges that was made on the booking was provided on the confirmation email that was sent regarding the purchase made.
After years of using orbitz to fly 6x per year from ord (ohare) to bdl (hartford) - and the last few years having to change flights due to elderly mother illness - i finally bought flight insurance. i had to call orbitz today to change flight - they are still charging me a $200.00 flight change fee and i have to call their :insurance division" to get paperwork to fill out in order to get my $200.00 back. orbitz corporate will be getting a letter from me -
Airlines will normally collect fee's ranging from 200-300usd per ticket + possible fare increase. If the modification of YOUR flight was due to medical emergency, airlines will collect first the fee's and YOU will submit a claim to the airlines or insurance for them to reimburse the airline fee's. Requires YOU to provide those documentation if your are qualified to be reimburse or not.
Never sent a receipt. Kinda hard to have a company to reimburse you on expenses without a receipt.
Receipt is sent automatically after the purchase has been made. All details will be sent to your email address used.