I purchased a vacation package in advance for the price and assurance for August 2019 from Washington DC to Cancun for 3 adults and 7 years old and 2 month old. Since I had my two kids which included the 2 month old, I made sure to purchase non-stop flights both ways even though one stop flights were cheaper. This morning, several weeks after the purchase, I got an email from Delta saying my inbound non-stop flight had been split into two separate flights making my 3 hour flight to a 10 hour flight with a stop in between. I called Orbitz who blamed Ameromexico; Ameromexico blamed Delta and Delta blamed Orbitz for selling a flight which was not there to begin with and described the sale as a bait-and-switch.
So, I called Orbitz again and they would not take responsibility, forget about helping their customer in some way. They kept on offering me canceling the flight and getting me a full refund which Delta would have done it without any objection as the flight interrupted by more than 90 minutes. Orbitz failed to take responsibility for selling me a package and not standing behind it. Now, the new direct flight had gone up where I had to pay additional $500 if I were to buy a different direct flight. After going through hoops and speaking to 5 different reps and managers, Orbitz finally transferred me to their corporate office at my continuous demand where I spoke with Marline (One of the managers) who at first had the same answer "it's not us, it's the airline and I have no control over what they do". However after staying in line with her for an hour and explaining my situation, I believe she finally came to terms that I was ripped off and offered to split the extra cost that I would have to pay to buy a new direct flight. After spending so much time and energy, I took that offer and called it a day as I had drained all my energy. I bought new direct flight with her and she cancelled the Delta flight but guess what??? It takes up to 8 weeks for me to get my refund; drama never ends. Been buying vacation package with Orbitz and Travelocity for years but this was one the worst incident and example of an awful business practice as well as dreadful customer service- time to wake up Orbitz.
More than 6 hours ago I wrote down my concern. Now I DO have an email address and so I have send an email. Let's see when the reply comes. I keep you informed. Maybe it won't be too bad after all (let's think positive)
Did your emailing work? And was the email for the managers in the corporate office? The more they keep putting me on hold the more angry I get when they come back on the line.
Have complained to bbb - Illinois and to Massachusetts Attorney General, and wasted hours and hours talking to these guys so I can get my hard earned money back.
Someone please shut down this fraudulent business. Sketchy practices, customer service - all of them are liars. I was sold a refundable ticket and even called backc and received an email conformation as I am extra cautious.
When I called to cancel, was lied, and somehow the big bucks ticket is now a "Non-refundable" ticket! Emailed them the email confirmation, to which they mentioned the asssociate didnt know what needed to be done, and that they cannot refund me my ticket back! Seriously!!!
Terrible terrible customer service stayed on the phone over an hour, got the dates wrong on my reservation and then try to charge me again, and wait 2 weeks for a credit and all they had to do was change the dates. I was told they talked to the hotel and they lied I called the manager and he never spoke to them. Never will use again hope they go out of business.
I have spent hours trying to get someone in the United States on the phone but every time you push an option you get disconnected unless it is to purchase a hotel, flight or car...how convenient. Anyways upon checkout it said total due $801 so why was my credit card charged $951? I did not sleep last night because I was on the phone until 4:30 this morning and had to be up for work at 5:00. You are thieves and cowards. I have screenshots of what my charges were suppose to be. You don't have the right to take someone's money, you do not have the right to give people the run around. I am the customer and I deserve an explanation and $151 of my money back. I will not give up. I will hand this over to my credit card co with the screenshots. I will turn you in for fraud.
I'm afraid all those people complaining are correct: I'm feeling treated bad and (from abroad) you're not able to contact them. Why not give an email address and a chat-online service? Come on guys; improoove, you can do it.
yall fucking suck
Horrible company my company will never deal with them again. We strongly advise everybody else to do the same. Customer service is horrible, one of the worst I have ever dealt with. We rented a house through Orbitz in Rockledge FL, days before the trip we found out the house was actually in Rockland TX. We called the property "Red Awning" who confirmed location was TX. They also stated we had to contact Orbitz to get our refund. Called Orbitz spoke with a rep who confirmed with Red Awning of location. Rep stated a manager would call us the next day, surprise no call. Called Orbitz back and received the run around from agent and 2 so called managers that they still needed to speak with Red Awning on property location and to get refund as money went directly to them. I explained that whomever made the listing mistake is not my issue, I booked with Orbitz I need my refund now, they can sort out the issue with the property owner and their faulty listing. 3 hours total on calls with just excuses. Still waiting on refund, will more than likely have to dispute charges.
Orbtiz customer service is awful! I have their Orbitz Visa, which promotes giving 6% back on flights if you book your flights online and pay with their Orbitz Visa card and 10% back if you use their phone app and pay with their Orbitz Visa. They also offer 2% back on other purchases with their Visa.
But it DOES NOT WORK!
OVER FOUR MONTHS I'VE SPENT ALMOST $15,000 using their card. But then I had to spend about SIX HOURS on the phone (7 CALLS) to try to get about $1,000 in cash back to no avail. They gave me about $250 in Orbucks after the first round of calls. Then to get the 6% back on a recent trip I booked they refunded part of what they owed me to the WRONG CREDIT CARD, which I stopped using about a year ago.
And get this, AFTER AN HOUR on the phone today, they told me I NEEDED TO PROVE THE CARD HAD EXPIRED by having my BANK SEND THEM A LETTER before they FIND ANOTHER WAY TO REFUND ME.
IN THE CALL THE SUPERVISOR CONCEDED THEY USED THE WRONG CREDIT CARD BUT CANNOT TELL ME WHICH BANK TO CALL. THEY ONLY HAVE THE LAST FOUR DIGITS OF THE CARD.
SO I ASKED TO SPEAK WITH HER SUPERVISOR, AND SHE TOLD ME THE WAIT TIME WAS 1.2 HOURS!
THEIR CUSTOMER SERVICE IS AWFUL AND I'M SWITCHING TO PRICELINE AND CANCELLING MY ORBITZ VISA AND NEVER WORKING WITH ORBITZ AGAIN!
Went on the Orbitz app this morning , said my flight was delayed. Showed up at the airport and guess what,. It was never delayed!! Now I'm sitting in the airport hopefully flying standby on another flight
Get with it Orbitz if you are expecting your customers to speak good English shouldn't that be a requirement of your customer service personnel??????
Alright folks....having also had a terrible experience with ORBITZ, why don't we all get together, pool some money, find a website builder and kick ORBITZ with both feet? I also think a Class Action suit is a great idea. Yes, it would mean a lot of people who have to travel to be in Court but what a good feeling it would be to win. It's time the Public stood up to big businesses and demanded respectable treatment!
The worst company to work with when problems arise b
I just called the Number listed ON THEIR BUSINESS listing: (hidden) in Chicago and still got outsourced to the Philippines (very nice reps there but I wanted to speak w rep in main office in states).
Sweet Philippine rep gave me a number to try that led me to Miami to a completely diff. business!
Oh to have read reviews before I EVER booked a flight w/ them - this is so frustrating to just change flight dates.
Stay away! I'll never use Orbitz again. They overcharged me for a hotel reservation in Warsaw and refused to admit they had done so. They obviously odn't care about repeat business. I'll be contesting the credit card charge re the overcharges.
Most DISGUSTING customer service . Brian, who is supposed to be in the HeadQuarters Office, was BY FAR the MOST unprofessional , demeaning, belittling agent I have ever spoken with. Not only should he be fired, he should NEVER hold a job working with people. I will never use Orbitz ever again- as well as do all I can to make sure others do not use them either.
Can't agree more, It is THE WORST and FRAUD
I think a class action suit is in order. From reading the comments below, as well as comments on other sites, Orbitz has made a habit of ripping off consumers. Time to pay the piper and put these people out of business.
I will be contacting the AG in Nevada and Illinois.
It is totally a fraud company and cross all the limits of unprofessional customer service. Will never ever use again
The absolute worse company to work with. And they LIE!!! Tell everyone you care about, they suck
What an awful company to do business with. Really awful.
Just bought 1 share of this publicly traded company (symbol EXPE). Cost me $119.85 but well worth it, as it grants me access to the annual shareholder meeting. To quote a famous movie villain...WAIT TILL THEY GET A LOAD OUT OF ME!
Looks like we will be going to the corporate office located at 500 W. Madison St (suite 1000) in Chicago to get our money. I anticipate an unfriendly reception but there does not seem to be any other options available. I'll storm the next board meeting if needed. Come hell or highwater, I will get my money back.