Information, reviews and public commentary for US companies

 

Orbitz

Rating
0.189474
Web
www.orbitz.com
Address
500 W. Madison Street, Suite 1000
Chicago, IL
60661
Phone
(312) 894-5000
Fax
(312) 894-5001
Twitter IDs
@Orbitz
General profile image

Hamed Olatunbosun - 7 d 14 h ago

0

Purchasing a ticket from Orbitz was the worst experience ever. Orbitz is a fraudulent company. My mother couldn't make a return flight home due to health reasons, so I called Orbitz. I was told to either cancel and re-book the flight or get a refund. However, after cancelling, the re-booking cost was astronomically high, so I went for the refund. I was then made aware that the refund carried a $75 penalty fee, but with a medical note that would be waved. Well, we had medical papers from her doctor and emailed them at once. I was told my refund would take about eight weeks. I called back in two months, and I was told to wait on a little longer because the airline has not responded back yet! I then called back a month later asking them to forget the $75 penalty and just give me the refund, but I was told that my ticket had no value! Yep, I don't get back anything back from a $1500 ticket.

General profile image

kd - 8 d 14 h ago

0

Scammed by car rental deal. Charged additional $140 over agreed price. Not concerned at all about what happened to me. I am also out of Orbitz but they wont be around for long with this kind of customer philosophy.

General profile image

LMS - 9 d 19 h ago

0

Orbitz is OUT of control with hidden fees when booking a hotel room. Apparently deception and trickery are at the core of their business model. Wasted a good 4+ hrs on phone with incompetent customer service that was woefully unprepared to assist. Issue still not resolved. Their answer amounts to "sorry contact the hotel you're on your own." For the record, we reserved a room that was $148 for one nights stay and was charged $320. When I looked closer they charged $172 in "taxes and fees!" That's more than the cost of the room! Never using Orbitz again.

General profile image

Disgusted - 11 d ago

0

I will not use Orbitz again. I reserved a room with two double beds then changed it to a king bed as a swim up at Hyatt Ziva. The person I spoke with was hard to understand. I ended up with a pool view room and couldn't even see the pool because a palm was right in front of our window. What a rip off.

General profile image

Anonymous - 16 d ago

0

I was on the phone for 1 hr and 40 min directly after making an online reservation before I could speak with someone. about changing the date of my reservation. I had two lines going at once the other was over 30 min and no one ever answered. I was going to lose my money because they would not refund so she called the hotel who charged me more money. it was pay more or lose the original. I I don't know if I will ever use them again. Bad bad bad ! Keep searching !

General profile image

Stephanie Cullinan - 16 d ago

0

Do NOT do business with Orbitz!!! I am going to post on every social media account I own and ask others to share! I made a reservation online and canceled it within the hour! Orbitz is charging me $375 dollars for that hour stating that the hotel charges a first night fee. I called the hotel and they DO NOT charge, it is Orbitz scamming you! I will also report them to the Better Business Bureau as they should not be allowed to operate like this. The reservation was made for a month in advance and canceled literally an hour later!! NO WHERE does anyone do business like that. All hotels give a no penalty fee for cancelations that are done at least 24 hours in advance of the reservations!!

This is BAD BUSINESS!!! I am going to let EVERYONE know...don't do business with them!!

General profile image

Ben A - 31 d 13 h ago

1

I filed a complaint with the FTC.

My wife attempted to book a flight through Orbitz, quoted $686. When she checked out, they informed her that the price had increased to $716 because "prices change frequently." I stopped her from pressing "confirm" and reinitiated the process from another PC. I found that the price had not, in fact, changed: it again showed $686. So I attempted to purchase from the 2nd PC and again was told the price had increased to $716 because "prices change frequently." It took me less than 2 minutes to enter my information and the whole process took less than 15 minutes. This is a blatantly dishonest marketing ploy intended to make Orbitz appear cheaper than they really are and has ensured I will never attempt to book with them again.

General profile image

orbitz pilot - 38 d 17 h ago

1

when they say book now there is only one left, it's not true. it's just a game they play.

General profile image

Betty M - 44 d ago

0

I will never book on Orbitz again. I was given a legal flight connection however in reality, it would be impossible to make the connection. I have spoken with a person who flies this leg all the time and they said to rebook or plan on missing the connection. It is just too tight. It is costing me over 2K to make the change to one flight. It has also taken 4 agents and 3 hours of time and I am still working on it. I have zero confidence in Orbitz.

General profile image

Mary Cash - 45 d ago

0

I'm absolutely furious with the trouble you have caused me mother who is disabled and on a limited income ! As a gay man I have always used you because of your support for our community but your deceptive app booking is criminal! Here is the itinerary number. (hidden)525 When she booked the reservation it said zero was due that day and appeared nothing would be charged on her Visa Check Card till she arrived at hotel. A week later you charged her card when you made no mention and caused her over $400 in overdraft fees. I have attached an example of you deceptive app and the the sneaking message about charge a deposit after you book which you say you won't above. The two messages contradict each other and if this is widespread I predict a class action lawsuit! You are deceptive and I plan on reporting you to the Americans with Disabilities as tricking disabled people. We demand you cover the $400 in over draft fees charged by her bank. Escalate this to you United States office as we got no where with your overseas call center. Contact her asap or me Mary Cash (hidden) Tom Cash (hidden) As an LGBT COMMUNITY LEADER I HAVE MANY CONTACTS IN THE NEWS MEDIA

General profile image

Customer was misled - 50 d 14 h ago

0

Dear Orbitz

After calling your customer service office 3 times in India I received very inefficient service. 3 times someone mysteriously hang up on the customer.

I booked a flight online with the confirmed guaranteed flight of $298.81 on Orbitz website. I took a picture with my phone. However after I input my credit card information to pay this guaranteed flight the price suddenly changed to $1784.00 at the point of payment.

The guaranteed clause below the original price of $298.81 was very deceptive and misleading.

Now I am unable to get a seat on my flight.

Do you know who can correct this situation?

Mr Harvey

Multimedia International Inc

New York

General profile image

John - 54 d 12 m ago

0

As of today I will no longer use Orbitz for any of my travel plans.

Last October I booked a hotel for Barcelona Spain. About a month later I cancelled the hotel following the Orbitz website protocol. I received a confirmation of said cancellation. About two weeks ago I received a bill from the hotel saying they were charging me one night stay for a no-show. I called Orbitz and spoke to a customer service rep who assured me that all was going to be worked out. Then I heard nothing back from them. I called again yesterday and complained again. I spoke to another rep who went through a whole litany and process of going over what happened, and promised that Orbitz was going to do all they can to give me a refund. The rep even went so far as to call the hotel. But last night I received a email message and call from Orbitz stating that the hotel I'll not issue me a refund.

This issue is the fault of Orbitz. They sent my credit card information to the hotel which in turn eventually charged me the one-night stay. Orbitz did not contact them about my cancellation and thus I was charged for the night. Orbitz says in the advertisement of the hotel that all cancellations will be honored without charge as long as they meet the required time frame, which I clearly did considering I booked the room in October 2016, cancelled it in November 2016, and for a July 2017 stay!!!

My only hope at this juncture is that AMEX refuses payment to the hotel, or covers the cost for me. I have sent to AMEX all the necessary paper work to their dispute department. I'll know back in a month.

So no more Orbitz for me. This company is run by who people who cannot admit their fault in this situation. Reading through the other complaints posted here I must say that it's time for Orbitz to be investigated by the attorney general office where their home office is located. They're ripping people off and getting away with it. I'm planning to contact them tomorrow and lodge a formal complaint. I will also call my local rep in state assembly and lodge a complaint there as well.

Orbitz, your company is awful. I currently have two pending reservations with you. But after that I will never use Orbitz again.

General profile image

Clint Witten - 57 d ago

1

Ok,

So I'm trying to book a hotel for a romantic weekend. I see on the orbitz website that the hotel is sold out. I call the hotel, guess what? They have room. So I call Orbitz, right now been on hold for 43 minutes for the indian guy to call the hotel and book it for me. Real simple. I want to use my Orbitz bucks for this. Only thing is the Indian guy can't speak good english and can't comprehend what I'm talking about. I have been a loyal supporter and user of Orbitz for years. This is really disappointing.

General profile image

Anonymous - 59 d ago

Orbitz took my money and is not give me anything for it... I bought a airplane ticket last night they took my money from my debit card and out of my bank account and they did not give me my airline ticket

General profile image

Anonymous - 69 d 22 h ago

0

Travel dates

Jul 15, 2017 - Jul 15, 2017

Itinerary #

(hidden)794

Confirmation

PPCVU2 (airberlin)

Ticket #

(hidden)800

Booking ID

M9IVAI. This was a bad experience and I couldn't believed what had happened. I bought a ticket for my cousin who was in Italy and wanted to visit my other cousin in Germany but the didn't arrive on the actual time book board the plane, so I called earlier before he arrive at Milano Italy to change his flight to a better time. I was denied and refund was also denied. I asked them to check about helping my cousin because I cannot afford to pay for another flight ticket i already paid for and there is no service provided. I was on the phone for at least an hour trying to have them help my cousin, but at the end they just left us on an unattended phone call. i held on to the phone for morethan 30 mins and got tired and hanged up the phone. This is not a good business policy and needs to be change. I have called my credit card company to stop the payment, but I will have to file a complaint and request for my money back. This company needs to be looked at. This is fraud and false advertisement. They mention that " Your flight may be non-refundable 24 hours after booking." I booked this ticket the same day and lessthan 24 hours.

General profile image

Christian Smith - 72 d 11 h ago

0

This website took over $1500.00 dollars out of my account for 4 flights and 4 hotels all at the same time. I have been doing everything they asked, EVEN the 10 days!!!!! Every person I have spoke with over the last 10 days have agreed that they saw website failure. The manager I spoke with this evening told me they were not returning my money. I believe that Orbitz does not belive that I will get on a southwest airlines flight (round trip) for $352.00, Drive over to there office and explain to "Michele" How attached I am to MY money!!!!!!!

I am booking the flight in the morning!!

General profile image

Laurie S - 101 d 5 h ago

0

Unbelievably HORRID EXPERIENCE! Attempted to book a flight for 3 - total 3500.00 Orbitz denies my DEBIT card which had more than sufficient funds- THEN puts a hold on my card in the amounts of 1997.00, 1997.00 and EIGHT 10.00 charges - MORE than the flight and I STILL DONT HAVE A FLIGHT

So I call- speak to a man in the Philippines for over an hour who is going to HOLD the flight and help me while I contact my bank - this guy has my # and email- we get disconnected - HE NEVER CALLS BACK - 3 more calls and FINALLY transferred to corporate in Las Vegas and they FINALLY write the fax to my bank - however it took so long my bank is closed and can't correct things until the next day and I ask ORBITZ - So what compensation are you going to offer for this nightmare that took HOURS to almost resolve- and the answer is NOTHING.... Orbitz- EPIC FAIL on and EPIC Scale....

General profile image

Angie - 76 d 13 h ago

0

This same thing is happening to me right now!!! I can't believe this I am being ribbed for over $1800. This is fraud did they give you a number in Vegas I need to talk to someone right now!!!

General profile image

joe from New York - 88 d ago

Orbitz FRAUD This is a new name

save your money Stay a way from this Orbitz FRAUD co' !! I had the most recent hellacious experience with booking my flights through Orbitz. Multiple flight cancellations, changes, delays, and missed connections, without even notifying me with a phone call. Then, when they finally decide to call me, the woke me up at 1:00am at night to put me on hold for 45 minutes and tell me that my 7am flight had been cancelled. There are many more details of course. But, what a disaster!! If I'm not refunded my 2 plane tickets, my family will never use Orbitz again. I'm writing a complaint letter to corporate, but who know where that will get me. Jerks.

General profile image

Anonymous - 82 d ago

When a cancellation, change, misconnection made on a flight eservation. The AIRLINES made those modifications/changes NOT Orbitz.

That's the reason you will contact the customer service for assistance to provide you options regarding changes made by the suppliers.

Refund is allowed if you are not accepting the re-accommodation offered by the airlines,

General profile image

Angie - 76 d 13 h ago

0

The same thing is happening to me!! I'm so sad this is terrible!! I'm dealing with constant cancellations on their part but no one can tell me why.

General profile image

Kim - 97 d 2 h ago

0

The ability to change my flight due to a delayed flight. The circumstances were out of our control so we proceeded to contact you and follow YOUR INSTRUCTIONS. Your online support page directed us to find an alternative flight then call customer support with an specific itinerary number to make a change to our flight yet your customer support did not help or make a change. NO WHERE DID IT SAY NO CHANGES CAN BE MADE TO OUR TICKETS. This was 6 hours before our flight when we knew we would be delayed and would not make our flight yet all your customer service did was tell us to call the airline and the airline told us to call you (Orbitz). Back and forth this went on for 6+ hours until the time of our flight when we were on the phone with YOU and you proceeded to advise us we were no shows and that our tickets were then cancelled including our return flight. You REFUSED to help us and left us stranded in NYC. We spent over $10,000.00+ on business round trip tickets to Europe and we received no help from you. We were left with no choice but to then pay ANOTHER $9,000.00+ for economy seats. I have never ever ever had such disgusting horrible customer service in MY LIFE. I WILL NEVER EVER EVER use your service again. I will ensure I advise anyone who seeks advice NOT to use your service in any way. You didn't provide any service, you simply stole money under a farce that you would provide service if an issue arose. You wasted 6+ hours of our time when we could have sought alternative options. I cannot and will not accept that you can be allowed to delay us in receiving assistance just so you can wait until after our flight time and deem us no shows and keep the money we paid for the tickets and leave us stranded. I will not rest until this is resolved. I want the highest level of management to see this and I EXPECT someone to follow up with me. If I do not receive any follow up then I will reach out through other channels until the CEO of Orbitz and shareholders are made aware of how you treat your so called customers. And just spoke with the RUDEST corporate care rep who needs some serious customer service training. Apparently Orbitz doesn't care about it's customers.

General profile image

Anonymous - 82 d ago

If customer's made an attempt booking online reservation and the reservation did not go through, no confirmation email sent, etc. The amount that YOU saw is just a pending authorization hold since there was an attempt online. That amount will be tagged as pending charge, normally removed within 3bussiness days or depends on the bank how fast they removed those pending charge.

Actual charge on YOUR cc will indicate that merchant supplier who collected the amount. If you do not see any ticket numbers, suppliers, etc. beside the charge amount. ITS A PENDING CHARGE.

General profile image

Angie - 76 d 13 h ago

0

Omg!!! I would be more than willing to open a lawsuit with you guys and anyone that this has happened to. It is unfortunate but this same thing is happening to me right now I'm getting the run around and they keep claiming to book my ticket but hey blue keeps cancelling it and no one can give me a solid reason why. I'm PISSED AND I WANT MY MONEY BACK OR A LAWSUIT WILL BE FILED!!

General profile image

Pissed off in Minnesota - 126 d ago

0

I will NEVER book through Orbitz again. I booked three tickets and purchased the flight insurance. Then tried to change my tickets to find out that the insurance is bull shit. Read the real small print and understand that the insurance really is nothing. Forty dollars per ticket for nothing. There are change fees, fare differences. It was cheaper to walk away and re-book directly with the airlines. I called the 800 number and had to ask for someone that spoke English. Tried to call their Chicago office and of course could not get anyone on the phone. I think this is an unethical and deceptive business practice. I wish I would have read all the ratings before I booked. Someone should be checking into this.

General profile image

Anonymous - 82 d 44 s ago

As a passenger/booker who made reservation online, It is MANDATORY to read all the rules and restriction on your ticket's policy that was purchased. If you have insurance that was purchased, "TERMS and CONDITION" was provided. All information was provided for the full coverage on that insurance.

Other Reviews & Comments

Enterprise Holdings, Inc.
Julio C Vazquez I'm very disappointed With enterprise. Enterprise is too bi ... 

7-Eleven, Inc.
A'tif Gamal On 09/18/17 I purchased 3 finger spinners from 2201 S. Sher ... 

Fox News Network, LLC
To Sage and Reply to Sage Let's not forget Caroline Heldman was also represented by L ... 

J. C. Penney Corporation, Inc.
LMAIHLE all of their products have gone down hill!!

American Airlines
AddieB I am beyond upset with American airlines! My husband purcha ... 

Electrolux Home Products
Dissatisfied Customer I purchased all Electrolux kitchen products when we remodel ... 

AT&T
Mary K Feather I need someone to resolve my billing issues - I'm so tired  ... 

Michelin Tire Corp
Thomas They stand behind their warranty. I would not drive anythin ... 

Lowe's
Rea I just found out last night that Lowes has canceled our cre ... 

Amazon
LOWRANCE BE CAREFUL WITH YOUR CREDIT CARD , THEY WILL CHARGE YOU WIT ... 

Cheddars
Frank Lopez I had a very bad experience I went to eat at the Cheddars i ... 

Toys R Us
Donna On Thursday September 21, 2017 I went to Toys R Us in Water ... 

Arch Chemicals Inc
william tansley I bought a $24.00 box of green to blue II My wife spread a  ... 

Domino's Pizza, Inc.
Ju still a driver I work as a driver at one of your franchises. Management's  ... 

The Home Depot, Inc.
Ms. Brown I was hit in the Home Depot parking lot at the Cascade Road ... 

Dollar General
Rev. Rande M. To Whom It May Concern: And I Pray that means all corp offi ... 

AppleBee's
Helen Richardson After leaving the hosiptal,my husband and I stopped at Appl ... 

Lg Electronics USA
Lee and Suan S. 9-22-17: My four year and one month top of the line linear  ... 

Church's Chicken
Donna Crotts I was treated like crap, over charged, and given raw chicke ... 

McDonald's Corporation
Anonymous McDonald's iced Pumpkin spice latte really sucks. There is  ... 

Dillard's Inc
Steven M. Fleece DILLARD'S has outsourced it's check approval decisions to a ... 

T-Mobile USA, Inc.
Anonymous Email John legere

Starbucks
Irritated customer Why don't you support a local coffee company instead of thi ... 

Petsmart
LILLIAN MARROIG MCCORMICK HELP MY SISTER IS A CLIENT OF PETSMART. SHE IS IN RAVISHED  ... 

Jack in the Box Inc.
JoAnn Hello,

The TJX Companies, Inc.
ME This review is to share insight on a great company TJ Maxx  ... 

Walgreens
Bryan I went to get my prescription filled at the Walgreens in Ni ... 

Citizen's Bank
Famt I deposited a check from my aunt need the funds will be cal ... 

Barnes & Noble
Anonymous Air freshener in your air vent? BAD BAD BAD I will never sh ... 

Circle K Stores
Poor leadership, business store Red head supervisor white lady, at independence blvd and vi ... 

Panera Bread
Joanne G Greenwood SC - absolutely the worse food I have ever tasted ... 

Mercedes-Benz USA, Inc.
Lois McNutt Although I have seen your commercial with the "f impli ... 

Albertson's LLC
Mitch Schmitt I switched from Smiths to Albertsons in Santa Fe NM to save ... 

Food Network
Nancy I enjoy watching Chopped very much, however, I definitely f ... 

Buffalo Wild Wings
Fran Homestead, FL BWW: waited in entrance lobby for husband to  ... 

Costco
Disappointed My Husband and I have been members for over 20yrs and frequ ... 

Wal-Mart Stores, Inc.
duped by walmart My daughter told me my granddaughter wanted an item that wa ... 

Geico Corporation
B.Greene My name is Bernadean Greene email address is (hidden), I'm  ... 

Forever 21
DANIELA LOPEZ HI MY NAME IS DANIELA LOPEZ AND I WAS SUPPOSED TO GET PAID  ... 

Rent a Center
Anonymous These people have paid Y 3 to 4 times over the Price y sale ... 

Google Inc.
Anon GOOGLE please investigate your Nashville office and foreign ... 

Cricket Communications, Inc.
Anonymous I have been having a problem with my phone the phone is use ... 

Amtrak
P O'd Grandpa On sept 17th I traveled from sacramento to seattle with 2 o ... 

Nordstrom, Inc.
K. B. I was visiting from out of state and shopped at your locati ... 

LA Fitness
Steven C I am currently a member at La Fitness Frankin mills, Bensal ... 

Greyhound Lines, Inc.
Lori Toretta I have a good friend that works for Greyhound as a student  ... 

CarMax Inc.
Denise It wasn't disclosed that the car our daughter just bought w ... 

Sprint Nextel Corporation
HR I fortunately am not a sprint customer but the concern I wa ... 

Best Western
Wayne and Shirley Baker Our family reserved a block of rooms for a family reunion s ... 

Southwest Airlines Co.
Jerome Jerome S. Arcaro 1375 Birch Crest Court Lake Mary, FL 32746 ... 

Placeholder advertisement