Don't use Orbitz this company doesn't like to give refunds all they do is take your money.
On the evening of Feb 13 I tried to book a trip on line using my debit card. It wouldn't go through, so I called. An orbitz employee tried to help, but couldn't either. I told her to cancel everything and that I would call my bank. Of course, it wouldn't go through because of a protective daily limit. They raised it and I booked though I had to take a different flight home. When I looked at my account, Orbitz had not cancelled my first return flight and I had 2 different flights home. I called and they told me I would have to cancel with Delta, that they didn't even have a record of the extra flight. I did and Delta said they would cancel and return my money. They didn't cancel apparently. Last Thursday, the day before my return, I got a message from Delta that I should be ready for my flight home on Fridat. On Friday, I had an email message from Orbitz saying they had cancelled that flight (the one they had no record of). Delta now says I have to get my refund from Orbitz. Orbitz says Delta. I am out $400 at this point and don't inow where to turn. But I will do plenty of badmouthing on line! Don't use either company!
Most ridiculous thing ever! It is definitely Orbitz's fault.
I had recently booked a round trip flight for 2 through Orbitz and everything seemed like it was going good. We flew out fine that morning of my departure but on the day of our return I was told there was no return flight. Frontier was not able to locate our trip and was told we would have to contact Orbitz. (We did NOT receive any notice from Orbitz or Frontier stating that they were unable to purchase our tickets. We have the itinerary showing our tickets were purchased.) I immediately called Orbitz, however because of the long hold, I had to hang up and purchase the next available flights home. I had to purchase (2) $400 one way ticket to return home. In contacting Orbitz the next day they could not find a solution and kept transferring me around to different departments. During this first attempt with Orbitz, I advised them that the representative from Frontier has asked us to call and forwarding us back to them is not relevant as we booked the flights through Orbitz and got hung up on. We ended up calling Frontier again, and they advised that they cannot do anything. Frontier claimed they have sent notices to our emails; however that is not true because we didn't receive them. Frontier or Orbtiz has not made any attempt to call me or update me on their investigation. This is clearly their fault and they are trying to avoid the situation. I am planning to take legal actions because this is ridiculous, what should have been a $160.00 return flight became $800.
I booked a flight and inadvertently booked the wrong date, I called customer service and didn't get any help. I spoke with three representatives who didn't do a thing for me. I was on the line for two hours just be told that they couldn't help me. This will be my first and last time using Orbits. I was told to call the airline to file a claim for a refund. POOR CUSTOMER SERVICE AT ITS BEST. BE AFRAID BE VERY AFRAID TO USE ORBITZ.
I booked a RT flight to Mexico on Dec-30, then canceled within 24 hrs over a year ago and I still have not gotten my refund for the $481.75 on my credit card. I called and spoke to a representative named Erick who muttered something about it could take up to 90 days depending on the bank. It has been over a year and nothing still. Called my State AGs office and they say to send them a certified letter and if they do not reply or issue the credit within 30 day, I am to file a credit card fraud complaint against them. They just need to be honest in their dealings with the public.
I am in dispute for a 3-day booking for the Hotel Cavelletto e Doge Orseolo in Venice, Italy in the amount of $1753.53. This booking was made thinking I was getting a twin-bedded room with an an adjacent double bed. The hotel responded that they did not have such a room available--but that was what I saw on the website. The hotel offered a 3 twin bedded room, but that was not acceptable as one in our party needs a full sized bed. E mails between the hotel ensued and the hotel eventually said that they would refund the money. Now they are saying they will not refund. I think the marketing tactics used on your website are specious. Lights flashing that time was running out set up such anxiety that I had to rest for an hour afterward. Your "non-refundable policies are fraudulent in that fact the your are keeping money for nothing delivered. This has or should be against the law. Also, I never went to the Orbitz website, but was redirected there from another site. I never would have entered an Orbitz website because of its terrible reputation. I intend to take this further.
Purchased one way ticket to travel back home after planning to drop car off for my daughter. I purchased the 20$ refundable portion as well. Called in advance, sat on hold for an hour listening to the same songs over and over only to be disconnected When I finally spoke with the kind Indian rep she informed me I could only get a credit no refund. I was encouraged to call the insurance AONtripclsim which I did only to be told that since it was drug related it wouldn't be covered. You see my daughter is an addict and relapsed. She is back in a stabilization unit. Not only is this discriminatory it also is a HIPPA violation.
I was misled when booking a discounted airfare. The Orbitz listed stated that the return flight would leave at 10pm or later that day. When I booked the flight, the flight at 5am. An absolute ripoff, I never would have booked a 5am flight. I called the Indian call center and they told me even if the Orbitz system lied to me, it is tough. I am filing a complaint with the FTC and my state's attorney general's office for this fraud.
you suck at making your clients happy your customer service sucks!!!!!
I will continue to use orbit after all, I got ahold of a customer service rep in Las Vegas America who addressed my problem correctly the first time. Their overseas customer service is horrible. It took 8 days and 12 hours but I got an American to help me, and things worked great. Still only 3 stars because of the time it took to talk to an informed customer service agent.
How did you reach an American?
What is the number to las vegas office?
Please let me know what # you called. I am having the same problem with the overseas number. They are HORRIBLE
Completely appalled by the way I was treated by their oversea agents. Not only did they not fix my problem, they want me to pay over $700 for their mistake. I COMPLETELY DID NOT EXPECT THIS FROM ORBITZ and won't be using them again.
Avoid the arrogance of the overseas customer service center in the Philippines! Condescending. Rude. Utterly Unprofessional. There was a glitch in pricing...they argued for 23 minutes, the glitch was fixed and they stated: the problem is resolved. Well no, it is not. You overcharged me.
I am a very angry former customer who got stiffed on a non-refundable hotel reservation. I missed the small print and noticed it within two minutes and was told it was too late. Legally, I accept the rule, but ethically it smells.The dispute was over a hotel reservation in Charleston South Carolina for June 3-10. I can tell you that Orbitz will get blasted by me on social media and in person and I will do my best to tell people to avoid your company. To have no customer service is inexcusable. Not only was I denied, but I was horsed around by people who seemed to just pass the buck to others. I am giving you a chance to redeem your reputation by allowing me to cancel the extra days. I was booking for one night and got stuck for 10 nights by clicking the wrong dates. Please advise. if I do not get a reasonable response I will follow up by telling others never to deal with you. I hope we can find some common ground. Dexter Lewis (hidden)
Terrible company with even worse customer service. Reserved a car through Orbitz and they booked the wrong location. Called customer service and talked to an incompetent, impatient rep named Egypt (employee number 05389 who was not helpful, then passed on to a supervisor who was less friendly and even more incompetent Jamie Morgan who refused to give an employee number. Was told that i cannot speak to any other supervisors.
I asked for documented details of the booking and they refused to send documentation.
I will never book anything through Orbitz and use their competition.
Disgusting Company! Never again
Disgusting company that cares nothing about their customers, bunch of liars that can't even remember the lies on your so called recorded calls. If you want a company that only has call centers over seas with agents that can't tell you the truth and tell you anything to get you off the phone then get services from these crooks
Orbitz is the most incompetent company that I have ever experienced. I have an Orbitz credit that I wanted to use it, but there is no way of entering it on the website. So, one is forced to deal with their incompetent employees who are probably paid about 3 cents per hour. I had already found the exact flights and flight numbers that I wanted. All the Orbitz employee could do was to thank me for being patient. She kept telling me that she couldn't book the reservation, even though I was able to book it on Orbitz while I was speaking to her. I then booked it on Jet Blue, while she kept telling me that there was no such flight. She then spoke to her supervisor, and the story changed. Now, the flight was completely booked. Her supervisor was as moronic as she was. The upshot -- I booked on Jet Blue, cancelled the flight on Orbitz, and paid $4 less on Jet Blue. I will still need to use my credit at some point, but after that, I would never use this company. In addition, I will do my best to make sure everyone knows how incompetent they are.
Horrible company - no customer service - no follow up - no responsibility for over charges - no one speaks English - Will never use again!!!
Will use Expedia who does have customer service and cares about their customers.
Horrible company I spoke to guy from corporate about a rebate I wanted to use. He said I could not use it due to it being expired but voucher never showed an expiration date. Guys name is dave he is a dick never going to use this company again don't recommend anybody using this company
Orbitz is the worst. Horrible customer service. Bad practices and sneaky tactics. I may be taking them to small claims over what they did. Too much to explain.
let me know I may join you
I set up an email so you can specifically contact me.
Tom would be the customer service rep.