Alright folks....having also had a terrible experience with ORBITZ, why don't we all get together, pool some money, find a website builder and kick ORBITZ with both feet? I also think a Class Action suit is a great idea. Yes, it would mean a lot of people who have to travel to be in Court but what a good feeling it would be to win. It's time the Public stood up to big businesses and demanded respectable treatment!
The worst company to work with when problems arise b
I just called the Number listed ON THEIR BUSINESS listing: (hidden) in Chicago and still got outsourced to the Philippines (very nice reps there but I wanted to speak w rep in main office in states).
Sweet Philippine rep gave me a number to try that led me to Miami to a completely diff. business!
Oh to have read reviews before I EVER booked a flight w/ them - this is so frustrating to just change flight dates.
Stay away! I'll never use Orbitz again. They overcharged me for a hotel reservation in Warsaw and refused to admit they had done so. They obviously odn't care about repeat business. I'll be contesting the credit card charge re the overcharges.
Most DISGUSTING customer service . Brian, who is supposed to be in the HeadQuarters Office, was BY FAR the MOST unprofessional , demeaning, belittling agent I have ever spoken with. Not only should he be fired, he should NEVER hold a job working with people. I will never use Orbitz ever again- as well as do all I can to make sure others do not use them either.
Can't agree more, It is THE WORST and FRAUD
I think a class action suit is in order. From reading the comments below, as well as comments on other sites, Orbitz has made a habit of ripping off consumers. Time to pay the piper and put these people out of business.
I will be contacting the AG in Nevada and Illinois.
It is totally a fraud company and cross all the limits of unprofessional customer service. Will never ever use again
The absolute worse company to work with. And they LIE!!! Tell everyone you care about, they suck
What an awful company to do business with. Really awful.
Just bought 1 share of this publicly traded company (symbol EXPE). Cost me $119.85 but well worth it, as it grants me access to the annual shareholder meeting. To quote a famous movie villain...WAIT TILL THEY GET A LOAD OUT OF ME!
Looks like we will be going to the corporate office located at 500 W. Madison St (suite 1000) in Chicago to get our money. I anticipate an unfriendly reception but there does not seem to be any other options available. I'll storm the next board meeting if needed. Come hell or highwater, I will get my money back.
dealing with orbitz is like dealing with a 2 bit hooker. but with the hooker you at least get screwed in a good way. with orbitz you just get ripped off. return my money you scumbags!!!
Really unbelievable that orbitz is still in business. Come to find out, most of the other sites are all part of the same company (expedia, travelocity etc). what a scam. don't use them unless you are ready to be screwed.
We have a filed a formal complaint to the US Attorney General, reporting the fraud that has been committed by Orbitz. The executives, officers, board of directors etc have all been named in the complaint. Time to hold individuals accountable. Time for people to go to jail. Good luck Orbitz!!! You'll need it.
Just a matter of time before you are put out of business. The public is slowing learning what a scam your company is.
Horrible to do business with these folks. Unethical and dishonest to say the least.
These people are thieves. They keep you on HOLD for hours and then the line just goes dead. They stole over $3,000 from me, for flights that were cancelled by the airline. They never refunded my money.
Worst service ever. Don't ever book with them! Crooks!!!
I travel to Greece every summer and used Orbitz for the first time to book my trip this year. Big Mistake. Big. Huge. I will never book with Orbitz again and will advise all of my friends to do the same. Not only was the airline changed on my return flight, but the country of my connecting flight was changed as well. My return flight was with United Airlines and connected in Newark, New Jersey. This flight was charged to Air Canada and connected through Toronto. I made attempts to remedy this beginning at least one month prior to the flight and continued until the day of the flight. My experience with Orbitz was the worst travel experience I have ever had and I will never book with Orbitz again.
ORBITZ...the BIGEST SCAM! THIS IS THE MOST RIDICULOUS EXPERIENCE EVER!!! This is the worse experience ever had with a travel fare aggregator website. They advertise the lowest rates..."best price guaranty"...etc. THE BIGEST scam promoting what is not true. I bought a ticket for $653 dollars on Thursday last week and today the price dropped to $381 dollars, yes $272 dollars less of what I paid, same schedule, same airline, same route. I called them trusting they will do "something"about this price drop. (I was not asking for a refund, I was asking for credit to purchase other ticket). I have been a loyal customer of ORBITZ for more than 9 years, buying flight tickets and reserving hotels very frequently. The moron who took my phone call treat me like I was stupid, instead of issue a credit his solution was... Let me help you to purchase the other ticket, I cannot do anything about the refund because you bought the ticket few days ago! What this moron think am I? that I don't know how to buy a ticket online!!. What kind of customer service is this? THIS IS THE MOST RIDICULOUS EXPERIENCE EVER!!! I am not going to purchase through you guys ever again. I going to make sure people know what kind of company are you. Keep my 272 dollars, but thats ALL you are going to get from me! Never again!
I called this morning because an Agent only changed my husbands return flight and not mine and on your site it said we were both returning at the same time and only when I checked jet blue for our flight for 7/1 they showed that we were returning at separate times.
When I spoke to the supervisor after being on the line for over an hour she said the only flight that was available was late in the evening but since my husbands flight was only changed there would be an additional fee!
This is completely unacceptable the site showed that we both left at 252 and if I had not checked with jet blue I would have completely missed my return journey. I was not able to find anywhere that my flight was seperate.
I can not believe that the supervisor said that we would have to pay the fee to switch the flight for your mistake! And when the supervisor Agnes said that she could try to get my in touch with corporate after now being on hold for over an hour and a half I had to hang up and return to work because no one was able to help me. this has ruined our trip and I am so disappointed in how the issue was handled.
Someone from Corporate needs to email me all call me Monday morning!
I don't understand how Orbitz can be displaying 7 options at $787 each for a flight I want to book and when I go to select each and every one, the price mysteriously goes up to $1249. Total B.S. Update your systems so that it shows current ticket prices. And that is even almost $150 more than the prices on the airlines direct website.
I had an increase on a flight from $1482 (displayed)..to $2,350! And the old (nonexistent) price is STILL showing up on the same search. So Orbitz KNOWS they are pulling "bait and switch" on its customers with low prices posted that are not available