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500 W. Madison Street, Suite 1000
Chicago, IL
(312) 894-5000
(312) 894-5001
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Worst booking agency internationally - 2 d 5 h ago


Absolutely worst booking agency I have ever used. I got pregnant and needed to change the flight date and they won't accept medicinal paperwork for me to change the flight for dates that I am able to fly -- even for a fee. Just taking $3000 of my money without any compensation--- they will be out of business in five years--- to everyone making money at the top of this pyramid scheme-- your days making ridiculous profit and outsourcing your call center are temporary. Call center kept me on hold three calls a total of seven hours.

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awful - 4 d 13 h ago


the worst ever customer service its actually beyond belief

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annon - 10 d 9 h ago


After years of using orbitz to fly 6x per year from ord (ohare) to bdl (hartford) - and the last few years having to change flights due to elderly mother illness - i finally bought flight insurance. i had to call orbitz today to change flight - they are still charging me a $200.00 flight change fee and i have to call their :insurance division" to get paperwork to fill out in order to get my $200.00 back. orbitz corporate will be getting a letter from me -

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Pissed off in Minnesota - 10 d 11 h ago


I will NEVER book through Orbitz again. I booked three tickets and purchased the flight insurance. Then tried to change my tickets to find out that the insurance is bull shit. Read the real small print and understand that the insurance really is nothing. Forty dollars per ticket for nothing. There are change fees, fare differences. It was cheaper to walk away and re-book directly with the airlines. I called the 800 number and had to ask for someone that spoke English. Tried to call their Chicago office and of course could not get anyone on the phone. I think this is an unethical and deceptive business practice. I wish I would have read all the ratings before I booked. Someone should be checking into this.

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ron mullen - 13 d 9 h ago


Does Orbitz have customer service? They have a visa card with a phone number to a a Bank called Comenity whose customer service knows nothing about Orbitz. I called IAC who refuses to transfer me to Orbitz? I need a question answered about Rewards ? No one can answer it? I keep being transferred to a desk who asks me my flight number? One just goes in circles? Did Orbitz fire their customer service dept?

Note: send me your Presidents contact info maybe he/she can answer a question.

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mohammad - 16 d 4 h ago



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Tim - 19 d 3 h ago


The worst service I have ever had . There system doesn't work and they just give you the run around

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Cherri Peterson - 23 d 17 h ago

This organization is AWFUL!


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Anonymous - 24 d 5 m ago

Wow ..... no one has anything good to say about you. I am just not ok with the fact that after booking a simple rental car for one day my in-box is now flooded with marketing ......... and you can try to unsubscribe all day long, everyday and it won't stop.

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Anonymous - 40 d 12 h ago


Do not ever use ORBITZ for any travel need.

They should be investigated for their dishonest and unethical charging practices.

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debbie Key - 41 d 8 h ago


I will never book on Orbitz again EVER! they quoted one price on line and when I submitted the booking the price changed and they would not honor it.

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Anonymous - 42 d ago


Customer service person was very rude! I have been using Orbitz since I first heard of them years ago, I have bought so many tickets and made so many hotel reservations, but I think this is it, I am done! One thing I cannot stand is rude people that treat you like you don't know anything!

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Anonymous - 42 d 6 h ago


Nice call center workers but the company seems to steal money from the customer. I'm totally annoyed and will never ever use the website again.

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S. King - 52 d 12 h ago


And I was trying to book a vacation for spring break to the SeaWorld in Orlando how Ever I got it booked for the SeaWorld in Australia I called a couple days before the actual check in time to cancel the reservation and I got in the run-around each time basically saying that the company reservation in Australia was not open and that someone needed to send a email the email has been sent three times from the Orbitz customer service individuals last night we called again and they said they never received the email so the lady had to send another email and after all of that they still would not refund my money because they said it was a non-refundable room but where is the compassion when it comes to individuals making mistakes we can not rely just on technology that should be some kind of compassion towards people who are spending their hard-earned money to take a vacation with their family and now we have to end up having a staycation at home and I am out of $546 because of the time and other response from both parties Orbitz decided to give me $100 credit towards another vacation but however I will not be using Orbitz again because of this situation I would like for somebody to get in contact with me from the corporate office as this does not make any sense are they in business just to take individuals money

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LC - 61 d 11 h ago


Don't use Orbitz this company doesn't like to give refunds all they do is take your money.

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Doreen - 75 d 6 h ago


On the evening of Feb 13 I tried to book a trip on line using my debit card. It wouldn't go through, so I called. An orbitz employee tried to help, but couldn't either. I told her to cancel everything and that I would call my bank. Of course, it wouldn't go through because of a protective daily limit. They raised it and I booked though I had to take a different flight home. When I looked at my account, Orbitz had not cancelled my first return flight and I had 2 different flights home. I called and they told me I would have to cancel with Delta, that they didn't even have a record of the extra flight. I did and Delta said they would cancel and return my money. They didn't cancel apparently. Last Thursday, the day before my return, I got a message from Delta that I should be ready for my flight home on Fridat. On Friday, I had an email message from Orbitz saying they had cancelled that flight (the one they had no record of). Delta now says I have to get my refund from Orbitz. Orbitz says Delta. I am out $400 at this point and don't inow where to turn. But I will do plenty of badmouthing on line! Don't use either company!

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Anonymous - 69 d 7 h ago


Most ridiculous thing ever! It is definitely Orbitz's fault.

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Anonymous - 69 d 8 h ago


I had recently booked a round trip flight for 2 through Orbitz and everything seemed like it was going good. We flew out fine that morning of my departure but on the day of our return I was told there was no return flight. Frontier was not able to locate our trip and was told we would have to contact Orbitz. (We did NOT receive any notice from Orbitz or Frontier stating that they were unable to purchase our tickets. We have the itinerary showing our tickets were purchased.) I immediately called Orbitz, however because of the long hold, I had to hang up and purchase the next available flights home. I had to purchase (2) $400 one way ticket to return home. In contacting Orbitz the next day they could not find a solution and kept transferring me around to different departments. During this first attempt with Orbitz, I advised them that the representative from Frontier has asked us to call and forwarding us back to them is not relevant as we booked the flights through Orbitz and got hung up on. We ended up calling Frontier again, and they advised that they cannot do anything. Frontier claimed they have sent notices to our emails; however that is not true because we didn't receive them. Frontier or Orbtiz has not made any attempt to call me or update me on their investigation. This is clearly their fault and they are trying to avoid the situation. I am planning to take legal actions because this is ridiculous, what should have been a $160.00 return flight became $800.

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Tamekia N. - 73 d ago


I booked a flight and inadvertently booked the wrong date, I called customer service and didn't get any help. I spoke with three representatives who didn't do a thing for me. I was on the line for two hours just be told that they couldn't help me. This will be my first and last time using Orbits. I was told to call the airline to file a claim for a refund. POOR CUSTOMER SERVICE AT ITS BEST. BE AFRAID BE VERY AFRAID TO USE ORBITZ.

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Rafael M. - 74 d 7 h ago


I booked a RT flight to Mexico on Dec-30, then canceled within 24 hrs over a year ago and I still have not gotten my refund for the $481.75 on my credit card. I called and spoke to a representative named Erick who muttered something about it could take up to 90 days depending on the bank. It has been over a year and nothing still. Called my State AGs office and they say to send them a certified letter and if they do not reply or issue the credit within 30 day, I am to file a credit card fraud complaint against them. They just need to be honest in their dealings with the public.

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Lucia - 74 d 8 h ago


I am in dispute for a 3-day booking for the Hotel Cavelletto e Doge Orseolo in Venice, Italy in the amount of $1753.53. This booking was made thinking I was getting a twin-bedded room with an an adjacent double bed. The hotel responded that they did not have such a room available--but that was what I saw on the website. The hotel offered a 3 twin bedded room, but that was not acceptable as one in our party needs a full sized bed. E mails between the hotel ensued and the hotel eventually said that they would refund the money. Now they are saying they will not refund. I think the marketing tactics used on your website are specious. Lights flashing that time was running out set up such anxiety that I had to rest for an hour afterward. Your "non-refundable policies are fraudulent in that fact the your are keeping money for nothing delivered. This has or should be against the law. Also, I never went to the Orbitz website, but was redirected there from another site. I never would have entered an Orbitz website because of its terrible reputation. I intend to take this further.

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Discriminatory to families in crisis - 76 d 9 h ago


Purchased one way ticket to travel back home after planning to drop car off for my daughter. I purchased the 20$ refundable portion as well. Called in advance, sat on hold for an hour listening to the same songs over and over only to be disconnected When I finally spoke with the kind Indian rep she informed me I could only get a credit no refund. I was encouraged to call the insurance AONtripclsim which I did only to be told that since it was drug related it wouldn't be covered. You see my daughter is an addict and relapsed. She is back in a stabilization unit. Not only is this discriminatory it also is a HIPPA violation.

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Ripped of by Orbitz - 79 d 6 h ago


I was misled when booking a discounted airfare. The Orbitz listed stated that the return flight would leave at 10pm or later that day. When I booked the flight, the flight at 5am. An absolute ripoff, I never would have booked a 5am flight. I called the Indian call center and they told me even if the Orbitz system lied to me, it is tough. I am filing a complaint with the FTC and my state's attorney general's office for this fraud.

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ihateorbitz - 79 d 8 h ago


you suck at making your clients happy your customer service sucks!!!!!

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Was Upset - 138 d 5 h ago



I will continue to use orbit after all, I got ahold of a customer service rep in Las Vegas America who addressed my problem correctly the first time. Their overseas customer service is horrible. It took 8 days and 12 hours but I got an American to help me, and things worked great. Still only 3 stars because of the time it took to talk to an informed customer service agent.

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Extemely Unhappy - 123 d ago


How did you reach an American?

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