Information, reviews and public commentary for US companies

 

Orbitz

Rating
0.172414
Web
www.orbitz.com
Address
500 W. Madison Street, Suite 1000
Chicago, IL
60661
Phone
(312) 894-5000
Fax
(312) 894-5001
Twitter IDs
@Orbitz
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Arid - 4 d 8 h ago

0

Horrible company I spoke to guy from corporate about a rebate I wanted to use. He said I could not use it due to it being expired but voucher never showed an expiration date. Guys name is dave he is a dick never going to use this company again don't recommend anybody using this company

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Anonymous - 51 d 3 h ago

0

Orbitz is the worst. Horrible customer service. Bad practices and sneaky tactics. I may be taking them to small claims over what they did. Too much to explain.

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unacceptable - 18 d 7 h ago

let me know I may join you

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email me - 18 d 7 h ago

0

I set up an email so you can specifically contact me.

(hidden)

Tom would be the customer service rep.

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PattiJ - 16 d ago

0

I am in!!

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T. Sellers - 5 d ago

0

I' m in with that ! Let me know when you will be heading this up. Sign Ms. T. Sellers

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Was Upset - 11 d 4 h ago

3

###Update####

I will continue to use orbit after all, I got ahold of a customer service rep in Las Vegas America who addressed my problem correctly the first time. Their overseas customer service is horrible. It took 8 days and 12 hours but I got an American to help me, and things worked great. Still only 3 stars because of the time it took to talk to an informed customer service agent.

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Pamela - 11 d 7 h ago

0

I filled out a Price Guarantee Claim form, went through the procedure,took a snapshot of the lower price I had found on the hotel's website. I had read Orbitz' fine print regarding terms and conditions. Everything matched up. One person, one queen bed, and dates matched up.

Orbitz emailed me back stating that the number of people and the bed type did not match up.

everything indeed did match up. I had followed all procedures within 24 hours.

I am now expecting Orbitz to honor their Price Guarantee.

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Upset - 11 d 9 h ago

0

Horrible, no Americans to help in customer service disputes. Will avoid using this company in the future.

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wow - 18 d 7 h ago

0

Am considering options to petition this company, sneaky tactics that borderline fraud. Something needs to be done

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Pj - 16 d 20 s ago

0

Please let me know, I also am pursuing consumer fraud avenues.

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PattiJ - 16 d 51 s ago

0

Looks like this company needs to be put out of business. I certainly wish I had read reviews prior to booking but on a mobile device it is difficult. I am pursuing my case to the attorney general as well as our Senator in Oregon and see what can be done to a financial rip off company. Consumers need to be aware but this company needs to be out of Business.

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PattiJ - 16 d 33 m ago

0

HORRIBLE COMPANY. THEY AUTOFILLED MY MOTEL RESERVATION FOR FEBRUARY 9-19, 2017 instead of one night stay of December 31. I have been charged $2,300.00 non refundable and what a nightmare I am going through. I get a computer message that says so sorry, you are out of luck. Never use this company, bad people!!!

Stay away from this booking engine. Horrible company!!!

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MB - 17 d 11 h ago

0

Agree, with the other terrible reviews. We also had used Orbitz in the past had no dealings with them. When something goes wrong. You are on the phone forever with ridiculous results. Try getting through to head office, you can forget about it. I will never use this company again. No customer service!!!

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Cornerstonecenter - 19 d 9 h ago

What a nightmare I have just experienced with Orbitz. I've used them for years---never again!---because if your plans go well, you have no problems. This time my plans changed and I had to cancel my flight. After talking with India twice, emailing the Orbitz support email(no reply!) and calling corporate headquarters right here in Chicago (you click on #2, Customer Service and get the reply that the phone is not set up for messages!) I had to go back to India again. (Waited for almost 48 hours for a simple cancellation email.

NEVER again for Orbitz! Farewell---My rating would be a 0 but I can't seem to make that tab work. Wonder why!

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Anonymous - 25 d 6 h ago

DO NOT USE ORBITZ

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dawn - 81 d 8 h ago

0

I have been battling with Orbitz for a year, they ignore my written mail, and emails 90% of the time. On the lucky chance I receive a response, it doesn't answer any of my questions, or requests.

orbitz says they refunded my money, yet, I have a dozen letters from the bank, stating they did not refund my money. When i ask Orbitz for a banking reference number, they give me a made up number. Not joking, the bank states repeatedly that the number orbitz is providing is NOT a banking reference number.

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Scott - 31 d 6 h ago

1

I am in the same boat and just completed the small claims paperwork.

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Anonymous - 32 d 8 h ago

0

There was a glitch on the web site so I couldn't get past the home page to begin my search. Every time I called customer service I was asked for my itinerary number -- which I obviously do not have yet. I tried calling corporate HQ because I thought they'd like to know about the glitch so they can fix it, and the phone system kept hanging up on me or suggesting I spell the email address of the person I'm trying to reach. So convoluted. I won't use this service again.

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THEODORE P COHEN - 35 d 5 h ago

0

i am very dismayed that you said it had been posted before. i never -before today posted any comment on your organization. i am a retired atty for the last 11 yrs & i used your company to make the flights i took. i booked and i found the next day i could book them for less and that in addition you charged a $8.00 reservation fees for 2 of my grandchildren to visit us in fl. i called about this and spoke to your customer serevice dept. they wld not reverse the fee but said i wld get the credit you give only agst a hotel booking- which with a little research i found could be done much cheaper on other sites directly with the hotel or thru tivago. when i went to post on other sites they said they wld not post as i had posted this before-NOT TRUE-you are obviously trying to prevent negative information. i kept my reservations because i could not be bothered to save maybe 5% of the cost-but for 8.00 YOU HAVE MADE ME-A RETIRED ATTY= WHO BELIVES THE PUBLIC SHOULD HAVE AN AWARENESS AS TO WHAT COMPANIES ARE DOING! you may contact me at @ (hidden) if you wish.

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Morgan Jones - 38 d 10 h ago

0

I work in customer service and understand people only sometimes leave comments when they are provided bad service and leave out the good reviews. However, I spoke with a representative on your customer service ( Sherris, she said her name was ) line and was very disappointed with the service i was provided. I asked very simple questions and she kept putting me on hold for 3-5 minutes each time. When she came back on the phone she still did not have clear answers for me.

My questions were as simple as... "If a driver is under the age of 25 what is the additional fee per day?" She couldn't answer.

I then asked to speak with another representative. She put me back on hold and came back 5 minutes later just to explain to me there was no one else who could help me. I tried my best to be patient with her as maybe she was new but at the conclusion of the phone call she hung up on me

This seemed like a real lack of training to me and I have a feeling that your company standards are higher than the service I was provided. Very DISAPPOINTED!

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Fanie - 51 d 13 h ago

0

Worst customer service ever!! I have had to call Orbitz 10 times and issue is still not resolved and flight is in 2 days. All of these calls have been over an hour long including a 5 hour long call. I needed to change my name on the flight ticket to my maiden name to match my passport. After all the calls and different answers from different supervisors they said they were not able to change it. So I traveled 6 hours away to get a same day passport made under my married name. After this exhausting day I called them to tell them I got my passport changed just to make sure they didn't end up changing it to my maiden. Guess what, 2 days later I chexk Delta because of course I don't trust Orbitz and of course they changed my name to my maiden! So now I'm on the phone with them again for 3 hours with al different supervisors that can barely understand English!!! So first they lied they couldn't change my name and then they end up changing it after I changed my passport and specifically told them not to anymore! Wow!! This is the biggest nightmare to deal with this company! I still don't know what will happen or how many more calls I will have to make and how much hold time and transfers from one incompetent worker to the next!! Nobody seems to know what they are doing.

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Owen - 60 d 5 h ago

0

Worst customer service I have ever experienced! Hours and hours on the phone being transferred between customer service supervisors. Hold times of up to 45 minutes. Unable to resolve flights that were changed by Orbitz without us knowing. Do not to business with Orbitz for fear of having to interact with the customer service department.

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Anonymous - 61 d 2 h ago

0

Horrible experience. Now o can't see my family for the holiday. Thanks orbitz

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ALEJANDRO DEIROS - 90 d 1 h ago

0

I have been on the phone for more than FIVE hours. ive been passed on from person to person spoke to everyone and their grandmother and my problem still hasn't been solved. I called and just when I was booking my flight with my wife and I they hung up the phone, the return my call and soon enough they hang up again and never call back. they hung up on me 6 times in total without calling back. on top of the fact that I cannot travel on the same flight with my wife I would to pay $262 plus $200 for rebooking .. the representatives did not seem to have not even the slightest bit of an idea of the the hell they were talking about. THE WORST COMPANY TO BOOK FLIGHTS/HOTELS WITH. DO NOT RECOMMEND WHAT SO EVEER COMPLETELY FURIOUS AND DISSATISFIED

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