Information, reviews and public commentary for US companies

 

Orbitz

Rating
0.212121
Web
www.orbitz.com
Address
500 W. Madison Street, Suite 1000
Chicago, IL
60661
Phone
(312) 894-5000
Fax
(312) 894-5001
Twitter IDs
@Orbitz
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V Erris - 51 d 12 h ago

0

Had a VERY negative experience with Orbitz , but as I read the other blogs, I see I am not the only one. This is very sad and disappointing. You can save way more money by booking all your travel plans directly with the airlines and/or hotel! AND you do not have the headache of dealing with people at Orbitz that have nothing good to offer. In fact, they actually take from people, so there is a need for everyone to contact legal services or corporate (if this is possible) and voice their issues and complaints in hopes that SOMETHING or SOMEONE can stop their attempt at services. Which is opposite of what you will experience - any service. We actually experienced a loss of money. The stated NO MONEY would be charged to our bank account or credit card until the day of our travel. BUT we were actually charged THAT same day we gave the information MONTHS prior to our traveling. We spent over 6 hours trying to get help for THEIR MISTAKE and were offered no help. We then called the hotel AND NOT ONLY got better service - we saved LOTS of money.

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Kari Franz - 7 d 13 h ago

0

That's what happened to me! everyone should start a class action lawsuit!

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Kari Franz - 7 d 13 h ago

0

I just used orbitz and I paid 1944.00 and when I saw my receipt the hotel itself was paid 1500.orbitz took a 400 dollar profit .I'm going to dispute this through my bank and plaster it all over social media!I will call the news stations also!

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Lisa Otto - 58 d 9 h ago

Orbitz is a fraud not a repeatable company. They have false advertisement with properties they said to be hotels which is far from the true. they need to be investigated and close down. they a full of disappointment taking customers money without satisfying their needs. Please customer don't support this website. Not a good idea

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Rick S - 194 d 22 h ago

0

Horrible company my company will never deal with them again. We strongly advise everybody else to do the same. Customer service is horrible, one of the worst I have ever dealt with. We rented a house through Orbitz in Rockledge FL, days before the trip we found out the house was actually in Rockland TX. We called the property "Red Awning" who confirmed location was TX. They also stated we had to contact Orbitz to get our refund. Called Orbitz spoke with a rep who confirmed with Red Awning of location. Rep stated a manager would call us the next day, surprise no call. Called Orbitz back and received the run around from agent and 2 so called managers that they still needed to speak with Red Awning on property location and to get refund as money went directly to them. I explained that whomever made the listing mistake is not my issue, I booked with Orbitz I need my refund now, they can sort out the issue with the property owner and their faulty listing. 3 hours total on calls with just excuses. Still waiting on refund, will more than likely have to dispute charges.

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SUSAN - 58 d 20 h ago

0

same thing happened to me..I was booking a flight from our home state, I typed in our local airport and pushed the button to search for flights...I did not notice that the orbitz website had includes a city with the same name but in a state 8 hours away. I wanted them to simple change the airport to one closer to my home only 3 hours..I was leaving the same day, on the same airline, and even offered to pay the difference in the price of the tickets. Guess what, they said the web site was working fine and that i should have noticed it was a different airport. now im driving 8 hours from my home to get to the airport Ridiculous!!!!

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Jennifer - 60 d 15 h ago

This is how they deal with customer issues I just had the worst experience with your company. I travel several times a year and usually use expedia but had a promo code so chose your company instead and it was a horrible experience Hi Jennifer, Thank you for reaching Travelocity! We're genuinely sorry for the inconvenience caused by this issue. May we ask for the promo code you have tried to use so we may verify its terms and conditions for you. ^Jerald I still used the promo code that wasn't the issue the problem was your website wouldn't allow me to make a payment so I called my bank they said it wasn't them that your company wasn't trying to charge it so I tried again three more times to be exact because I wanted those flights and hotel for the price it showed. I called your customer service rep to inform them this issue and it took her forever to put a package together about 30 minutes maybe 45 and by the time she finished she tells me the prices went up almost 400 dollars I understand prices change all the time but for an employee to take this long is ridiculous as I can do it faster myself I asked for manager to hopefully get some sort of promo code to help with these incurred costs that I don't feel I should pay and she informs me a manager won't be able to help me I at this point have spent about 2 hours dealing with this and mind you I am booking a vacation it shouldn't be this stressful I called and spoke to another agent who only wasted another hour of my time to inform me that the reason I can't buy online is because I am adding the travel protection and your company is having issues with that She informed me a manager was busy and it would take a long time to get on the phone and she wouldn't be able to offer me any type of discount code and I should just book without the insurance and whatever cost is was then showing This is my 9th trip in the last two years and I have always used expedia I have never spent this much time or stress on booking a trip For us to verify, may we ask have your email address and the phone number associated with your account? ^Jerald (hidden) As we have checked, Jennifer, you have an upcoming package reservation going to Bangkok, Thailand on April 12, 2019, under the names of Beth , Gina JennifTd wow you didn't acknowledge anything this is fine I will save this to show everyone how your company works your company is a joke Chat Conversation End Type a message...

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Jennifer - 60 d 15 h ago

This is how they deal with customer issues I just had the worst experience with your company. I travel several times a year and usually use expedia but had a promo code so chose your company instead and it was a horrible experience Hi Jennifer, Thank you for reaching Travelocity! We're genuinely sorry for the inconvenience caused by this issue. May we ask for the promo code you have tried to use so we may verify its terms and conditions for you. ^Jerald I still used the promo code that wasn't the issue the problem was your website wouldn't allow me to make a payment so I called my bank they said it wasn't them that your company wasn't trying to charge it so I tried again three more times to be exact because I wanted those flights and hotel for the price it showed. I called your customer service rep to inform them this issue and it took her forever to put a package together about 30 minutes maybe 45 and by the time she finished she tells me the prices went up almost 400 dollars I understand prices change all the time but for an employee to take this long is ridiculous as I can do it faster myself I asked for manager to hopefully get some sort of promo code to help with these incurred costs that I don't feel I should pay and she informs me a manager won't be able to help me I at this point have spent about 2 hours dealing with this and mind you I am booking a vacation it shouldn't be this stressful I called and spoke to another agent who only wasted another hour of my time to inform me that the reason I can't buy online is because I am adding the travel protection and your company is having issues with that She informed me a manager was busy and it would take a long time to get on the phone and she wouldn't be able to offer me any type of discount code and I should just book without the insurance and whatever cost is was then showing This is my 9th trip in the last two years and I have always used expedia I have never spent this much time or stress on booking a trip For us to verify, may we ask have your email address and the phone number associated with your account? ^Jerald (hidden) (hidden) As we have checked, Jennifer, you have an upcoming package reservation going to Bangkok, Thailand on April 12, 2019, under the names of Beth Ann Barber, Gina Marie Johnson, Jennifer L Thompson and Ronald Allan Thompson. We will not be able to issue any coupon or adjust the price as prices and availability are subject to change from time to time. ^Jerald wow you didn't acknowledge anything this is fine I will save this to show everyone how your company works your company is a joke Chat Conversation End Type a message...

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Not Happy - 65 d 20 h ago

0

I just lost it BIG TIME!

BAIT AND SWITCH!

I still need a lot of work in managing my irritation and anger when human beings who are supposed to be in 'customer service' are really trained to 'protect the company'.

After first being disconnected while talking with one customer service person who was supposed to call me back if we got disconnected...

I finally was able to book a hotel online...made sure everything was correct...had the customer service person on the line while I was doing it.,..she knew exactly what I was booking...and the confirmation came out with something different than what I booked.

And because it is a non-refundable reservation...."nothing can be done" by the customer service department.

So I YELLED!

Yup...YELLED into the phone because staying calm was getting me nowhere...the more reasonable I was, the more there was "nothing to be done."

Funny...once I started yelling, something could be done...a 'request' was sent to the hotel...which took an hour to process while I was holding....and a voucher for a stay at a hotel in the future if I book with them again.

HA!

REALLY...I don't see myself wanting to subject myself to this again.

WHY do companies feel it is only necessary to help customers once they are angry? Why can't a resolution to a problem occur when someone is still calm?

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H. Tyler - 73 d 17 h ago

0

I booked a $11000 trip through orbitz and had to call to cancel due to a surgery. I called within the 24hour time period. They cancelled the airfare but not the $3700 hotel bill, Hemingways in Nairobi. Instead, it took me 10 hours of phone calls before I got my refund. On top of that, they did not contact the hotel in a timely manner and use my $479 insurance to get the refund. I will NEVER book through Orbitz, Expedia or Travelocity again. They rob you and do not do what they promise. I wouldn't have gotten my refund unless I had been so persistent. There cancel for any reason within 24hours is a huge LIE. Shame on Orbitz.

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Michael Beene - 79 d 10 h ago

Roxanne. I had a three city flight with my husband family vacation to chili I missed my first leg of the flight Guatemala to Orlando I thought oh well I'll just have to eat this one at least I still have my flight from Orlando to chili and chili back to Guatemala but they canceled all of my flights and took over $3000 with no refunds are you kidding me this is criminal this Hass to get fixed I will tell everybody about this I will put it on Facebook and on the social media this is just wrong

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Adela D - 80 d 18 h ago

0

- [ ] I booked an ocean view room with a balcony ( which cost me extra) at this place. When the confirmation arrived from Orbitz it was saying standard room ( no mention of the balcony) . I called Orbitz thinking it was a glitch of some kind. After some time they stated they confirmed with the property ( person named Diana Novelo) that my room is a room with a balcony. When I arrived to the hotel their end was also stating I booked a regular room. I showed them an email I got from Orbitz confirming my room with a balcony. I was put in one of their garden villas and told they will rwsolve the issue the next morning. Fast thing forward. I did not get the room I originally reserved and wanted. I was ignored by the hotel front desk staff even though I had an email confirming my story. First they said that if I wanted that particular room I would have to pay extra, then the next day they stated they had no more rooms of that type and they only have suites and if I wanted that I would have to, again, pay extra. Orbitz ( person named Elle ) basically called me a liar stating there was no way I could have reserved the room with the balcony because at the time of the reservation there was no rooms of that type. I did go and file a report on BBB against Orbitz and found out that several other people had the same issue of booking one thing and getting a confirmation for something else. I feel like Iberostar supports this kind of practice by allowing Orbitz to scam people.

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JC - 99 d 11 h ago

1

I purchased a vacation package in advance for the price and assurance for August 2019 from Washington DC to Cancun for 3 adults and 7 years old and 2 month old. Since I had my two kids which included the 2 month old, I made sure to purchase non-stop flights both ways even though one stop flights were cheaper. This morning, several weeks after the purchase, I got an email from Delta saying my inbound non-stop flight had been split into two separate flights making my 3 hour flight to a 10 hour flight with a stop in between. I called Orbitz who blamed Ameromexico; Ameromexico blamed Delta and Delta blamed Orbitz for selling a flight which was not there to begin with and described the sale as a bait-and-switch.

So, I called Orbitz again and they would not take responsibility, forget about helping their customer in some way. They kept on offering me canceling the flight and getting me a full refund which Delta would have done it without any objection as the flight interrupted by more than 90 minutes. Orbitz failed to take responsibility for selling me a package and not standing behind it. Now, the new direct flight had gone up where I had to pay additional $500 if I were to buy a different direct flight. After going through hoops and speaking to 5 different reps and managers, Orbitz finally transferred me to their corporate office at my continuous demand where I spoke with Marline (One of the managers) who at first had the same answer "it's not us, it's the airline and I have no control over what they do". However after staying in line with her for an hour and explaining my situation, I believe she finally came to terms that I was ripped off and offered to split the extra cost that I would have to pay to buy a new direct flight. After spending so much time and energy, I took that offer and called it a day as I had drained all my energy. I bought new direct flight with her and she cancelled the Delta flight but guess what??? It takes up to 8 weeks for me to get my refund; drama never ends. Been buying vacation package with Orbitz and Travelocity for years but this was one the worst incident and example of an awful business practice as well as dreadful customer service- time to wake up Orbitz.

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Chris - 188 d 18 h ago

1

More than 6 hours ago I wrote down my concern. Now I DO have an email address and so I have send an email. Let's see when the reply comes. I keep you informed. Maybe it won't be too bad after all (let's think positive)

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Kandace - 108 d 18 s ago

0

Did your emailing work? And was the email for the managers in the corporate office? The more they keep putting me on hold the more angry I get when they come back on the line.

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Rahul - 121 d ago

0

Have complained to bbb - Illinois and to Massachusetts Attorney General, and wasted hours and hours talking to these guys so I can get my hard earned money back.

Someone please shut down this fraudulent business. Sketchy practices, customer service - all of them are liars. I was sold a refundable ticket and even called backc and received an email conformation as I am extra cautious.

When I called to cancel, was lied, and somehow the big bucks ticket is now a "Non-refundable" ticket! Emailed them the email confirmation, to which they mentioned the asssociate didnt know what needed to be done, and that they cannot refund me my ticket back! Seriously!!!

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Marti - 140 d 18 h ago

0

Terrible terrible customer service stayed on the phone over an hour, got the dates wrong on my reservation and then try to charge me again, and wait 2 weeks for a credit and all they had to do was change the dates. I was told they talked to the hotel and they lied I called the manager and he never spoke to them. Never will use again hope they go out of business.

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Ripped Off - 189 d 37 m ago

0

I have spent hours trying to get someone in the United States on the phone but every time you push an option you get disconnected unless it is to purchase a hotel, flight or car...how convenient. Anyways upon checkout it said total due $801 so why was my credit card charged $951? I did not sleep last night because I was on the phone until 4:30 this morning and had to be up for work at 5:00. You are thieves and cowards. I have screenshots of what my charges were suppose to be. You don't have the right to take someone's money, you do not have the right to give people the run around. I am the customer and I deserve an explanation and $151 of my money back. I will not give up. I will hand this over to my credit card co with the screenshots. I will turn you in for fraud.

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Chris - 189 d 1 h ago

1

I'm afraid all those people complaining are correct: I'm feeling treated bad and (from abroad) you're not able to contact them. Why not give an email address and a chat-online service? Come on guys; improoove, you can do it.

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Anonymous - 192 d 18 s ago

yall fucking suck

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C.B.K. - 207 d 19 h ago

0

Orbtiz customer service is awful! I have their Orbitz Visa, which promotes giving 6% back on flights if you book your flights online and pay with their Orbitz Visa card and 10% back if you use their phone app and pay with their Orbitz Visa. They also offer 2% back on other purchases with their Visa.

But it DOES NOT WORK!

OVER FOUR MONTHS I'VE SPENT ALMOST $15,000 using their card. But then I had to spend about SIX HOURS on the phone (7 CALLS) to try to get about $1,000 in cash back to no avail. They gave me about $250 in Orbucks after the first round of calls. Then to get the 6% back on a recent trip I booked they refunded part of what they owed me to the WRONG CREDIT CARD, which I stopped using about a year ago.

And get this, AFTER AN HOUR on the phone today, they told me I NEEDED TO PROVE THE CARD HAD EXPIRED by having my BANK SEND THEM A LETTER before they FIND ANOTHER WAY TO REFUND ME.

IN THE CALL THE SUPERVISOR CONCEDED THEY USED THE WRONG CREDIT CARD BUT CANNOT TELL ME WHICH BANK TO CALL. THEY ONLY HAVE THE LAST FOUR DIGITS OF THE CARD.

SO I ASKED TO SPEAK WITH HER SUPERVISOR, AND SHE TOLD ME THE WAIT TIME WAS 1.2 HOURS!

THEIR CUSTOMER SERVICE IS AWFUL AND I'M SWITCHING TO PRICELINE AND CANCELLING MY ORBITZ VISA AND NEVER WORKING WITH ORBITZ AGAIN!

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Noah - 214 d ago

0

Went on the Orbitz app this morning , said my flight was delayed. Showed up at the airport and guess what,. It was never delayed!! Now I'm sitting in the airport hopefully flying standby on another flight

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Anonymous - 219 d 16 h ago

0

Get with it Orbitz if you are expecting your customers to speak good English shouldn't that be a requirement of your customer service personnel??????

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Ellana L Clarke - 226 d ago

0

Alright folks....having also had a terrible experience with ORBITZ, why don't we all get together, pool some money, find a website builder and kick ORBITZ with both feet? I also think a Class Action suit is a great idea. Yes, it would mean a lot of people who have to travel to be in Court but what a good feeling it would be to win. It's time the Public stood up to big businesses and demanded respectable treatment!

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Carol Kean G Ferrante - 238 d 13 h ago

0

The worst company to work with when problems arise b

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