Very disappointed on how our concerned was handled to a manager Jackie Mckinnon, on a 1 hour wait for steak taco and a chicken sandwich. When I approached our server Alice about the ETA her response was and I quote "I'm only one server. " When we were the 1st guest in the restaurant . I will also be reaching out to the regional manager Mike Kudio in regards to this. I will disappointing matter.
On 01/10/15 we had used the call ahead option@ 5:30pm upon the outback rep stating it would be approx 1 hr using call ahead. We arrived @ 6:30 pm only to be told its another 45 mins on top of the hour we wasted waiting, what is the use of putting your name on call ahead if you still have that wait?????? The next day I spoke with " GUY" the manager, he told me that's unacceptable and would send out to my address an 40$ gift card with an apology. As of 01/15/15 never received the card in mail. by the way, I live 10 mins away. Outback is a complete JOKE!!!!!!!'.. I be willing to bet he never sent it.. oh, one more bit of info from the manager, he said the call ahead option is a major problem @ othe outbacks he managed. I told him to add the Monroeville,pa to the list.
My husband and I have always had good food at outback. We went there new years eve, both had the blue cheese salad and different mains. On arriving we both suffered with serious diarrhea, I called outback the next morning, made a complaint, they were surprised, and I asked a manager to email me. No email by the next day, so I called again, i spoke with the same employee. him saying that no one else had complained, not really any apology. I'm disappointed with Outbacks customer service, if they had been more responsive, I might have put it down to bad luck. We wont be going back, which is a real shame, we will have to finis another resturant !!,
The online click thru or call in and reserve seating defeats the purpose, you still have to wait 45-50 minutes. Very tacky. Stay away from there.
I will never service them again
My husband and I had dinner at your Outback Steakhouse in Round Rock Texas on 12/30/2014 and I must say I was never so disapointed in the service we recieved and the meal .It took us 35 mins.just to get our drinks and then,another 25 mins.to get our appatizer and salads and then it was another 30 mins.before we got our meal.I ordered the primerib medium well and it came out rare and cold,and my husband ordered ribs and he said that they were cold also.We were not the only people in the place complaining about the service another couple had been waiting over 30 minutes for their drinks also.If this is the way that your company runs your business you won't be in business for long.I would not reccomend you restaurant to anyone at this time.
I agree with you totally.
My husband and I ate at your Tyler Texas restaurant on 12-20-14 and where very disappointed my husband had primrib med well came out rare and cold I had 2 lobster tails which were cold and tasted like rubber both our baked potatoes where overcooked salads were nasty at 25 dollars a piece for dinner and drinks we will not eat there again I would not recommend to anyone my husband is retired so it is a treat to go out our bill was over 70 dollars two very disappoint customers
We are a school and wanted to have 40 teachers come for a holiday dinner on December 30. The owner of the restaurant made it clear that he was not happy with this many people since it would take up his valuable time.
I was appalled at this treatment. We decided to dine elsewhere and will tell our other 24 schools to do the same. I have never heard of business being conducted in this way. I don't even want to taste the food if the people working at your restaurants are this cold and disconcerting.
Went to outback steakhouse in Hixson TN.. had problem with drains in bar. counld not even set to have a drink smelled so bad thought i would be sick.
Today I ate at the Outback in Thousand Oaks. I had the bacon wrapped shrimp.It didn't look like shrimp on your menu.the shrimp was not wrapped! They bacon was just sprinkled on top As a former chef and restaurant owner! I just thought you would like the info.Plus the servIce was horrible!!
My husband is a Viet Nam Vet and on Tuesday we visited your steakhouse in Inver Grove Heights expecting more than a "Bloomin' Onion and beverage" as a thank you to him for his service to our country. I feel you can afford to express your gratitude to our Vets with at least a free entre. I'm sure you'll still make money as I ate a full meal along with wine and our tips are always generous. Just a thought for next year. You'd place much higher in my book as a caring restaurant and we would probably visit your establishment more often.
I would appreciate a response to my comment if at all possible.
We went to the outback in ontario mill ontario california
We order the steak and lobster for $14.99
My husband and I both order that special
The waiter told us that that plate would cost us $17.99 each and that the price for California and Ohio charges three dollars more than the other state . He took our order to the kitchen came back and told us that the price is $18.99
We ask to speak to the manager , the manager came and he told us we couldn't get. The steak and lobster for $14.99 it was going cost us $18.99
And again. California charges $3.00 more
We got our plates it was a baked potatoe , steak and two small lobster tail
We were very disappointed we see the advertisement on TV and then go to the resturant
And it's costing more
We have a Birthday Group and go to a Restaurant everyother month. We have approximately 18 people who perticipate and I wanted to go to Outback Steakhouse for my Birthday in Chico, CA. I had my heart set on having Steak and Lobster. Now all of us are retired and on a fixed income. I saw the addvertisement on the TV and was so excited. When we got there I told the waiter who brought us the drinks that I was going to have the $14.99 special Steak and Lobster, his committ was OH, WE SOLD OUT. I said when did you open, he said 4:00 pm, the time was only 5:00 pm. Then when our waiter took our order, I asked him for the $14.99 Steak and Lobster and he said WE DON'T OFFER THAT IN CALIFORNIA I was really upset and I had a Hamburger which I could have gotten down the street for cheaper. Our group has decided that we will not go to Outback Steakhouse andymore. Eighteen people will give there business to other Restaurants. Bye the way we all drove there from Paradise and Magalia, California.
Drove 50 miles from Yreka, Ca. to Medford, Oregon to take advantage of the steak and lobster for $14.99 as advertised on T.V.. Waiter told us they couldn't afford that price but we could get a steak at regular price and add a lobster tail for $6.99. We're on a tight budget so the special day I planned for my wife ended up with chicken sandwiches, then drove the 50 miles back. Quite a bummer day especially at the price of gas these days. I can't complain about the service because it's always been good but this just rankled me.
Just wanted to let the corporate office know about a recent visit we made to The Outback Steakhouse in Panama City Beach, Florida on 23rd St. Jason was our waiter. We had the best service ever given to us! We felt like we were the only people he was taking care of in the whole building because we had every need met before we could even ask:) he did everything so effortlessly! We enjoyed our meal so much:) Everything was cooked to perfection:) Please can you give Jason some type of major recognition because he deserves it. He is one of the most polite and considerate waitrons we have encountered as well. Thank you. The LeRoy's #706-506-5114 5stars rating
Absolutely correct! Lobster not freak, service staff under-manned, wrong food brought out! Overall, miserable experience. Second and last time we go there!
I don't think that the lobsters arefresh aand of any size and then steaks are very old i feel but not as of my party was completely unsatisfied but i paid the bill.
This incident took place at the Cumming GA Outback and has created a major backlash from pet lovers everywhere. Management needs to be reprimanded, especially for the fact that they are on their Facebook page now basically calling the gentleman who brought the situation to their attention a liar. He is owed a HUGE apology from Outback.
To whom it may concern; I have tried to use my coupons for the Outback quite a few times and have been turned down because they say they do NOt take anything that has been printed. The coupons come to my e-mail and I have to print them off. They are LEGIT coupons for your restaurant. At one time they use to accept them but now they tell me NO because they are printed copies. There is no other way for me to get them but to print them out. We LOVE coming to eat here and we have NEVER had any problems until now with the coupon thing. I do not understand why. If there is anything you can do for me about this issue it would be GREAT. I would accept coupons in the mail or you can even send me a gift car or something like that if you could. This has been a real disappointment to us when we come with friends and they turn us down like that. Whatever you can do to help will be GREATLY appreciated, thanks.
VISITED YOUR ESTABLISHMENT...IN ALEXANDRIA VA...RICHMOND HWY....ORDERED 2 WHOLE SLAB RIB DINNERS....THE RIBS WERE OVERCOOKED TOUGH...AND COLD...UNBELIEVABLE.... NEVER HAD THIS HAPPEN...AND I FREQUENT THE RESTAURANT AT LEAST 3 TO 4 TIMES A MONTH....A WASTE OF TIME AND A LOT OF MONEY..
Used to be our favorite steak house. Unfortunately can no longer count on quality food. We have two out of three of our family disabled and so cannot come into the restaurant but come by for carry out. I have often felt we get the garbage that would be destined for the trash because it surely would be returned to the kitchen were it served in house. Once I get it home, and discover the poor quality, it is too late and too far to return it. It is a good way for you to unload poor quality meat but an unhappy experience for us. Recently you also eliminated some items from your menu that were popular with us. Even though the beef steaks could not be counted on we found that the pork tenderloin was very tender and tasty all the time. You took it off the menu. Was told you substituted a porterhouse pork chop in its place. So we tried it and out of three meals only one was edible. Tough, over seasoned, filled with fat described our eating experience. Yes, your manager was very nice and sent coupons to make up for our loss, but dinner that night was terrible and I really have little desire to use those coupons to get more of the same. When carry out meals are taken home and prove to be awful we can't send them back to the kitchen and are stuck with our loss. Stop unloading bad food on carry out meals. Be consistent with the quality of your food. I never know if the food I bring home will be edible. We think twice before agreeing to order from Outback.
What is up with Outback? We used to love going to this chain store. Now we are favoring other steak houses. Come on guys, get the quality right!
I hit my head in your waiting area on a ledge that sticks out over the seating area that you don't know is DANGEROUS until after you head catches it when you sit down!!!! I filed a complaint, didn't get a call a card, or a letter saying sorry fot the experience! Your insurance company Wells Fargo was rude and would pay my ER bill! I sat at dinner with an ice pack the waitress kept bringing me! We were at my husbands's Birthday celebration there was 9 of us there. A follow up concerned call would have been good customer relations! This took place at Out Back 1551 Niagara Falls Blvd, Amherst N Y 14226 I will keep complaint to whoever will listen, until I at least get an apology! My head still hurts everyday and I have spasms in my neck constantly
Bloom'in Onion! It's a meal unto itself. I am a fan. Oh yeah.