As a valued customer for approximately two decades now, I am writing this directly to corporate. It has come to my attention your policies regarding the deplorable, humiliating and shameful practices in regards to the very individuals who serve your brand. The wait staff under your management are not only being rewarded with a pathetic two dollars and nineteen cents per hour rate, they are also being expected to pay their employers a percentage of their sales back into your pockets. Up to, and inclusive of the tips I am handing that individual. This practice is not only ludicrous but unimaginable in greed. I have taken note of the many restaurants under your umbrella and letting anyone within the sound of voice and internet access of this disgraceful policy. I encourage those in position to protest to do just that. I refuse to stomach another bite from any of your outlets until these policies addended and removed. May your holders consciousness be restless until these standards are just. Closure would be a kindness as your greed is eating your souls. If indeed a soul even exists, which I certainly question. Most sincerely, Hal W. Clayton. Winston Salem NC 27103. I am constructing a letter to the Editor of the journal here. I hope you have spent lots of your employee's money in advertisement which may result in them to take pause to publish, but as my very wise uncle, he is only a judge in my state, says, "Justice can sometimes come slowly but always eventual".
Not impressed with your new menu in Little Rock. I really liked the previous menu. The new one taken away some of the various choices. I really liked the prime rib. Too many sandwiches.
the french onion soup is great but the location I went to yesterday had only broth in it and hardly any cheese. The server did not give us bread until we asked for it and by this time it was near end of meal. The receipt was rang up funny too? No charges for drinks, will have to check card to make sure no additional charges were made. He also kept referring to cheap items on menu. Kinda offensive to say cheap as if he thought I was on a budget.
On november 14th about 12 of us had the displeasure of dining at the outback in invergrove heights. It started w the manager who served us. She sat us down and demanded oir attention calmly and told us our waitress recently had a emotional meltdown due to losing her baby. That she is a good waitress and needed money. Now hinting we need to give her money is bad enough but to tell us her personal business was out of line. Then a lot of time passed since we ordered our refreshments so i went up to the bar to ask for our drinks.a waiter heard and got offended by my request and casually walked by our table and was talking to the
Over the last couple of years Outback has increasingly toyed with and often degraded a rather good menu. From my perspective discontinuing the "Outback Special" and touting highly inferior cuts of beef as substitutes was a real downer. Now Outback has introduced something called a crab cake. The pictures used to market the product were highly attractive and were unequivocally taken of a crab cake made with lump crab meat. So, being crab aficionados we anticipated our next trip to Outback. Last evening my wife and I went to our local Outback anticipating a good, if not great, crab cake meal. The picture on the menu was perfect so we had crab cake meals. The crab cakes that arrived at our table were some terrible melange of what seemed to be potatoes,flour of some sort, maybe bread or soy filler-who knows what,- but crab meat there was vanishing little. The management did not charge us for the crab cakes, however,This little maneuver by Outback is a fraud on the public. It is technically akin to the Volkswagen diesel emission fraud. Outback won't be castigated for this fraud by the nations of the world but my wife and I certainly think it has that flavor and the flavor is definitely not that of crab.
The new restaurant in Montgomery needs help. What an investment moving locations. But if you don't invest in proper management, front line staff and kitchen help the door will be closed soon.
My family was in the restaurant 2 1/2 hours waiting on food. We were sitter quickly that is all I can say has improved from the old location. My order was wrong. The steak was ordered with no spices and medium rare sides double vegetables. I was served steak over seasoned well done.
It was taken to be fixed served with one vegetable and steak medium well no seasoning. It was not worth sending it back.
My son steak was over cooked. It was taken back an returned correctly.
My family's drink glass weren't filled unless we asked..our waiter never stopped by our table to see if he could refill our glass.
It was terrible. Outback the temperature of the restaurant was incredibly to cold. Management needs to watch their guest. I am disappointed. I hope you can turn it around. What a waste of money! Why did you bother if you aren't going to have staff that cares!!!!!!
Stacy Chippendale Sparks
North myrtle beach..... Ordered rare prime rib, received well done. Bar tender stated that was all they had. Manager agreed not close to what was offered but never offered to take off bill. I never ask for anything to be taken off bill... Management should have handled but declined. I won't be back.
Have to tell you, I have been to lunch for the last time without appropriate ear plugs for my restful afternoon. The music is unbearable and loud. Your contract with music has cost you yet another ten customers I know of. Shove that obnoxious music down your own throat.
After 10 years still the same meat tough!!! Thought I was eating My shoe. Third time in 10 years I visit the restaurant never again. The water is good.
First of all my wife and I have been loyal customers for years. We even buy the gift cards for Christmas. That said we are VERY disappointed that our last 3 take out orders for a 6 oz steak, they looked small, so I weighed them on a digital scale and they were 4 1/2 oz. We haven't been back in a couple months. This was at the US 19 in Palm Harbor, Fl. Pretty cheap for a corporation like Outback.
Note to previous critique on one of your special meals. The bourbon bacon steak has a big flaw and that would be the sauce. Too much bacon and WAY TOO SWEET for the great steak served with it. May need to rethink this one
Outback in gainesville Ga..Overall great service and food...one of best burgers in town..Bloomin petals was a GREAT idea as sometimes Bloomin Onion is a bit much...Had special dinner which was GREAT! (garlic butter sirloin)
I went to the OB in Jacksonville, FL on San Jose Blvd approximately 7:30pm 11/21/15 with a party of four. When we were seated in the outside area we ended up seating ourselves after a brief conversation with the hostess. She brought no menus. After about 15 mins we retrieved our own menus from an unbused table beside us. Finally, as wewere about to leave, a waiter showed up at 8:00 pm to take our order. We were 1 of 3 tables in the outside area being served and all other tables (4) were unbused and a real mess. I went inside the restaurant to use the bathroom, as I walked through the bar area I saw that most tables were unbused insde as well. This restaurant was a disater and it was not really busy for a Friday night. My husband and I had 2 Seabreeze drinks each and my son had 2 beers and 2 shots of patron. We were in no way intoxicated. We did, however complain to the staff regarding the poor service and the undisireable conditions surrounding us throughout our time at the restaurant. During our meal, (that we finally got at 9:20 pm) my husband and I ordered 2 more Seabreezs. The waiter brought 1 and The manager came to our table, not to apoligize for the untidy tables around us or to apoligize for the bad service, but to state that we were cut off from buying any more drinks. I was totally offended by the statement of your manager, he was completely out of line and was only being defensive of his own poor management skills as evidenced by his disorganized staff and dirty restaurant. We did not finish our meal and our ordered dessert was never brought to our table. My son paid the bill and we left. Your hiring practices must be improved to hire more professional managers. We were appalled at this man's behavior.
my husband and I went to dinner at the outback #2142 california maryland 20619 last evening and I would like to tell you how disappointed in our meal. First off the french onion soup was horrible had a greasy taste, complained to waitress and she just said Im sorry. It was unedible, next my husband ordered the prime rib medium, came out rare sent it back. was extremely fatty. Needless to say he was very disappointed. The baked potatoes were luke warm.
all in all it was a $70 dollar meal that was awful....... Extremely disappointing
My Wife and I frequent the Independence Blvd. Charlotte, NC. Outback fairly frequently. We usually don't have a problem because we are low-maintenance people. Last night, 11-20-15 at around 7:30 PM, we went to this location to celebrate my wifes birthday. I told them at the front desk, that it was my wifes birthday. I mentioned it to the waiter. I was told, "no problem, we'll take care of it". Well as the meal was cleared and the two other people with us were served their dessert, I was "waiting for it to be taken care of". Nothing. The waiter asks if we were ready for our check. I wasn't going to make big deal of it and ruin the atmosphere, although the atmosphere was pretty well shot, so I just took the check, paid and left. Well, I don't like it, and my wife was a bit put off by it and the two people we were with were wondering what didn't happen there. I know that in the past, the Outback used to bring out a small serving of cheesecake. I was expecting it, my wife overheard us telling the waiter and one of our guests actually voiced out loud that it was my wifes birthday. So there was no possibility that they weren't aware of it or that we were not clear enough about it. Collectively we spent over $100 and we tipped quite well. We will definitely rethink the next time we are in the mood for steak, and my guess is that the people we were with will do the same. There is a Texas Roadhouse and a Longhorn Steakhouse in close proximity to Outback and we chose you, we choose you overwhelmingly over the others in the past. I think that may change in the future.I think I'll need to put a review of this on yelp and your own corporate website. This was actually the second bad experience, and we chose to overlook that as a fluke. Maybe it isn't a fluke, maybe it's just complacency on you part.
We just had dinner at outback in Orlando on sand lake rd, Andy the manger came by and we told him that we ordered a 9oz filet mignon, med rare to med, we got a sirlon well done dry over cooked, we could not eat, the manger said we would not have to pay, because the waiter made a mistake ordering, later the waiter brought the bill and charged us the hole bill of 70.oo for our food and other food we order, he said this was the bill, so we just payed it and left, we eat at outback once a week and were planning our fifty anniversary there, but after being charged for a meal we could not eat, plus are guest on vacation had a burnt steak, and lobster, which he ate, and we did not say anything about, but the steaks were order wrong by the waiter and they were small, dry, over cooked, we think the food is not what we are used to eating at outback, we cannot go there next month for our fifty anniversary, and start looking somewhere else, because this was a terrible experience for us.
How does one find out the regional manager's full name and business mailing address for the regional manager in Long Island NY. I have a first name but can't find anything else on line. I have an issue I'd like to bring to his attention prior going to corporate.
On today, 11/19/2015, a total of 15 Seniors had lunch at the Brooklyn, New York Gateway
Mall Outback Steakhouse. Not my choice of a restaurant as I choose not to go to your restaurant. Please allow me to compliment the wait/server "PATRICIA " who was assigned to care for and serve us.. We were quite pleased with her abilities to serve us.
If there is any recognition you give the employees, this is one lady who deserves honor.
Our scheduled appointment was at 12:30 pm. I did not get her managers name but we did make her aware of the service given by PATRICIA. THANK YOU PATRICIA.
I had visited your Outback steakhouse in Hilliard, Ohio a few nights ago and got the sirloin (well done) and lobster tail special with garlic mashed potatoes as my side dish and a "sweet" tea, I had a guest with me and we got our order about 40 minutes after we ordered it and the place wasn't even busy, this was around 3:00 in the afternoon so after we finally get our order the waiter brings me non-sweet tea, I finally got his attention and he brought me "sweet" tea so we started eating our meal and my steak was burnt on one side and was dry and tough as leather, so uneatable I didn't even eat 3/4 of it and I told the waiter and he offered me another one but by that time my guest was almost already finished with his meal so I refused the offer because it took so long for the first order so I figured he'd make it right and take it off of my bill but he did not. The garlic mashed potatoes were luke warm, almost cold. This was our first time ever eating at the outback steakhouse and the first impression was not a good one after the fact we spent $60.00 +. We were very disappointed. The service was bad along with the food. depending the outcome of your response maybe I will try the Reynoldsburg, Ohio location next time. Thanks for your time.
I have been a loyal customer of the Temple Terrace OB since you opened in the early 1990's, I no longer can say that. The quality of your beef is sooo bad! I do still go to Carrabbas but when I want a steak I now have to travel to Brandon to Longhorn or go to New Tampa and visit Texas Road House. What in the world happened to your quality?
Recently dined at your Jackson, Michigan location. Please look into this location , I've dined there before and everything was great. It took almost an hour to get our food. Our waiter had to help the cook ,cook food and quite frankly the food wasn't that good.
Went to OB Sunday 11/5 at 1:30 for lunch. Told there was a 20 min wait about 15 people waiting. Walked to the dining area only to see 6-7 table not used. We were called about 15 minutes later and then asked if we could have a booth was told it would be another 10 minutes still with the same amount of open table and 2 booths.
Ordered an appetizer which came about 15 minutes later, ordered lunch ( Burger, Chicken tenders and Prime Rib dip sandwich) after we received our drinks Lunch came about 1/2 hr after the appetizer. The whole time only 3 more tables were seated leaving another 3-4 open and 2 booths.
Prime rib sandwich was the worst full of fat, did not send back as i wanted to leave as soon as possible. I have had a better sandwich from a vending machine.
Will not go back there again.
Disgusting food disgusting wait staff rude managers place is so disorganized I have no idea how they are still in business its a shame never go to outback Pembroke pines ....
Walk in and was told 20 to 25 minutes. After a half an hour wait I asked how much longer and was told it would be another 25 to 30 minutes. When I asked why? I was told that phone ins take priority and we kept being pushed back. When I asked how that could be, I was told that the computer makes those decisions. Really? Someone needs to fix the computer at the LA Mesa restaurant!
Location Gemantown Maryland
Curbside take away 45 minutes past time promised. I ordered $100 worth of food and paid online. I arrived on time. After waiting several minutes, I went inside to ask what to expect. I didn't expect to wait an additional 40 minutes.