Oct 9, visited the Castle Rock, Co Outback. Was seated at a table with a light above it. There were bats and bugs flying up and around it, landing on table and in my coffee . Asked to be moved. The waitress was inattentive had to remind her 4 times to bring bread and coffee and water. The dishes were dirty. Grimey on outside, I took a Clorox wipe from my purse to clean the outsides . The server who had long hair hanging in his eyes and everytime he walk by he was running his fingers in his hair delivered our salads with his thumb stuck down in salad. We waited over 90 minutes for our food and when it arrived it was cold, the extra butter would not even melt in the potatoes. Finally, asked for manager whose name was Shannon.
Her response to our concerns was "we don't have bugs around lights, never had anyone else complain" and she walked off. When the food came cold we asked for her again " your food just came off the grill!" She said. We showed her how the butter would not melt on potatoes, did she want to feel the food? She said she would see what she could do and walked off. Never seen her again. Being in the food business and customer service for over 30 years this behavior and quality of food/ customer service was just unbelievable. Our bill was over $150
I WENT TO THE OUTBACK IN MOON TWP PA. WENT TO THE CURB SIDE PICKUP GOT THERE AT 615PM YESTERDAY THEY SAID IT WOULD TAKE 10TO15 MIN I WAITED 25 MIN I LIVE 5MIN AWAY I GOT HOME WITH THE FOOD THE BLOOMIN ONION WAS OVER COOKED AND BLACK AND COLD MY WINGS WAS WARM BETTER THEN THE BLOOMIN ONION. I WILL PAST IT OVER TWO MY CO-WORKER NOT TO EAT THERE THIS IS NOT THE FIRST TIME IT HAPPEN . DENNIS AUSTIN 305 RED DEER LN MOON TWP PA 15108 (hidden) .
I went to Gaffney outback and server wasn't even paying us attention I go with mu spouse/ as well I did a business dinner they gave use the same server Davina she over charged the first time last week gave it another shot samething with the business dinner.
She smell like cigarette and attened to bring our drink and then we were out didnt even get dinner and sat for 1hr and a half.
I'm never going back.
I loved outback and the severs that use to serve not here. Sorry outback.
Went to the Rancho Mirage outback. We had the special we saw on the television steak or chicken and french fries and a beer or a soft drink of your choice. Or steaks were not what we saw on the television. I learned my lesson. The BBB Well get a letter about Outbacks fales advertising.
i went to the place the one in arlington . i cant say more than nasty witters . raciess . food always cold . come late . serve other table attention more especially if you was not white person . management slow . need remodeling for people who work there
Went to the outback in Lowell, Ma for my sons 16th birthday....ordered an appetizer and dinner...dinner came out 40 minutes after the appetizer. The two Alice Springs chicken were cold and dry, fries with cheese and bacon were ice cold. My husbands steak was to be medium well and it was raw! The mashed potatoes had a large raw potato in the middle. The lobster Mac and cheese was cold and had just a few pieces of lobster.
They manager took the food back and returned it 30 minutes later! The steak was charred on the outside and raw on the inside, the Mac and cheese was cold, the chicken was hot but still very dry!
We spent a total of 2 hours in that establishment and left hungry!
We have been going to the Outback for years! It was very disappointing!
Ate at outback in Lowel Ma.. had a severe allergic reaction, let waitress know she offered me benydtral. 19 minutes later she came back telling me manager won't let her give it to me and if I need help they will call 911. I complained to waitress 45 minutes later because manager never came to check on me. It wasn't until I complained to waitress that the manager decided to check on me. She told me there is no peaches in the drink I ordered, which I was aware of I have had it before and read the menu: my boyfriend and waitress both tried drink and tasted peaches. It was clearly made wrong. Also , complained about purple steak. The manager was rude.. blaming me and made a smart remark because I told her I'm allergic to anchovy's to not eat ceaser dressing. She laughed and walked away.
Today 9-29-19 we went to Outback on Miller Lane Dayton, Ohio for my Dad's 88th Birthday Me my sister & my husband all ordered Filet Mignon. Myine and my husband's came out fine they brought my sister a steak that looked like a sirloin. We sent it back and like 25 minutes later they brought her out the same exact steak. We complained and the Manager Chad came to our table not apologizing, but arguing with us. Saying what they gave my Sister was a Filet, when it obviously wasn't. Instead of him say we're sorry I'll take that off your bill. He said we had no right to talk to him in that tone.our poor waiter Zachary was great. But unfortunately the dumbass that is your manager at that store ruined it for him and us..
We'll never be back and we will tell everyone we know about this shitty experience
Outback this was the worst. Management did not care there customers at all.
We went to the outback in Tualatin , Oregon on Sunday around 3:30. It was empty. We called ahead a time about happy hour. Was told it was from 3-6. So we headed over. The waitress who was quite annoying said happy hour started at 4. We told her we called and was told it was at 3. She stormed off to say she had to talk to her manager. 20 minutes later she said she didn't know how to use the register because it wouldn't let her in to do happy hour. Shocker, I told her not to ring us in until; after 4.
Fast forward, the cheeseburger on happy hour is worse than McDonalds. Honestly it was disgusting. No juice, no flavor etc at $7.49. For less we should have gone to Red Robin. When we said something to our annoying waitress she made excuses -WILL NOT GO BACK. Shame me once, Shame me twice.....Shame on outback for having such poor staff and quality food.
I went to the Outback Steakhouse in Springfield, NJ which I have dine there before. The food is ok but the management is horrible. This particular visit went all wrong first the server was great but as I was eating my food two roach came crawling up the wall. I called the server who immediately got the manager who tried to explain that the restaurant was being remodel and that was the reason for the roaches. I could not believe that they were knowing serving food to customers with a roach infestation problem.
I also sent a email about my horrible experience and food at the Findlay location. Very dissapointed that you do not even get back to your customers I will make sure to inform everyone that I can think of about my experience. Outback must be going downhill. Disappointed and dissatisfied customer. My email is (hidden) if you want to contact me about this horrible experience.
I sent an email complaining about the service and how I was talked to by the manager. I never received an email or a phone call back. I will never eat from Outback and I will make sure my friends and family don't eat there.
Unhappy former customer
We tried eating at outback in fultondale al and after sitting and getting bread and tea in still 20 minutes we did not get appetizer cheese fries and I guess salad was going to be served with my steak very disappointed we finally left. I definitely would not recommend eating at this outback and manager definitely not doing his/her job.
V V ***A garbage dump exhibits diversity.
Disasters waiting to happen: Low tech people operating high tech equipment.
Me and my wife was in the Opelika Al Outback the first time and we sat for over ten minutes waiting for a server and no one showed at all I felt like we were very disrespected and as we get up to leave then the bartender and others come to check and see if we had been waited on
Terrible customer service never will I go back and a lot of friends that I have will never go as well
No respect for customer service and honestly Outback you have lost any chance to get business from me or any member of my family
Last night my family and I had dinner at Outback Steakhouse #4441 in Round Rock, Texas. The meal began well enough; our server, Eddie, was pleasant and responsive. Our salads and entrees were served in a timely manner. One of the meals, the center cut sirloin and shrimp had a strange/weird taste. When I asked for the check, I asked for that item to be removed from the check and explained why. Eddie offered to replace it, but at that point we were ready to leave. Eddie said he would speak to his manager. After some time, we flagged down the manager, Dante, and told him about the problem. He, too, offered to replace the meal. Instead, we ordered a wedge salad to go. After nearly an hour, during which we saw neither Eddie nor Dante, we finally received the salad and our check. The steak and shrimp item had been removed as requested. To say we are disappointed is an understatement and we will not be returning to that location, and probably not to any Outback Steakhouse.
I was listening to a dog breeder telling how mongrels are always unpredictable in their behavior - they don't know which stain they should act like. This doesn't apply to us tho', we're not animals. Ain' dat so, Izzy?
We dined at your restaurant in Dallas, on 9049 Vantage Point Dr on September 9th. We had a group of 26 that had just come from a funeral. I contacted your manager Matthew Briscoe the day before and he said he was more than happy to accommodate us. I know Sundays at lunch are busy; but Matthew made sure we had one side of the restaurant and had several very good servers taking care of us. We did have a couple of odd requests that were graciously granted. This young man is an asset to your company as are all the staff that we encountered that day. It made it a very sad day a bit more tolerable. Thank you again.
We dined at the Outback in Lebanon TN tonight and Valerie our waitress truly rocked!!! It was only her second day... yet she managed to get the steaks done with light seasoning where no-one else ever had... she also knew we were splitting two dinners and made sure they were brought out that way. She was awesome!!!
Ah mom stop that.
About a year ago, I entered a contest to get two $20 coupons to use at my local Outback, every month for a year. I won the contest and the coupons were delivered to me. I'm disabled and live on a very small amount every month and I would never have had this opportunity if it wasn't for winning this contest. My last coupons are next month and I'm really going to miss those wonderful meals. I wanted to thank you for this great opportunity I had to have a wonderful meal to look forward to twice every month. I met some amazing employees. Connie Rose from Edmond Oklahoma
I called outback customer service and no one called me back august 23 about my service in Dayton oh on miller lane
We ordered take out this evening from Outback in Jackson, and after already eating a few pieces of broccoli that I ordered I discovered maggots/larva looking things inside some or the broccoli stalks. One to the extent that it was in a nest in there. To say I was grossed out was an understatement. Yes the owner was nice on the phone and reimbursed us, but told us this wasn't the first time something like this has happened!! I can only imagine how many other ate this unwanted protein. Seriously appauled and it sucks because I liked this place before tonight.
Dinner was terrible in Rockridge Ca. Brought it home could not eat tough thick steak. I am sure it was not a rib eye that I ordered. Woukd appreciate gift certil