Went to your store in Conyers, Ga for a belated Father's Day lunch. My Dad ordered French onion soup as his appetizer while I had salad. After we finished our meals he commented that the soup never came. We were presented with the check which had the soup $5.49 on it. I told the waitress we did not receive it and please remove it from the check. She asked if we wanted it to go? I said no remove it. The check comes back with a subtraction of $4.72 which was 10% of bill with AARP next to it not the 5.49 plus tax. My father and I are both AARP members which was not offered and think this is a crappy way to get customers to want to revisit your establishment. I have the receipt which I can send pic of to whomever may want to go over it. Thank you,
Ordered takeout today from the Hurst, TX location and when I opened the container of caramel for my dessert, there was a bug in it. Very disappointing.
Your restaurant on Grant and Swann in Tucson, Arizona is being ran by a proprietor who smokes weed, managers who fraternize with their employees, who drink and do drugs with them outside of work. They pick and choose who they want to give advantages too and treat others like piss for doing the exact same things. There is no leadership found anywhere. The managers ask us to do our LTO courses online and nobody does them, but the managers don't care. They make us print out receipts for our guests without the surveys on them that ask how their visit was. Then they give employees free meals to fill out the surveys and mark everything highly satisfied. I worked there and was attacked and mistreated to the point where I was wrongfully fired. For trying to stick up for myself and others. This establishment is a joke and I hope to God someone in your corporate office feels the responsibility to look into these claims. I lost my job and am in a very bad spot because of the biased and extremely unprofessional behavior displayed by the management.
So, I really don't know who to contact about the outback steakhouse in Charlottesville,va but I have heard that it was recently under new management and so my mom and I went to have dinner. (We are regulars). I have never been more disgusted in a restaurant before. The bread plates that were given to us had dried food on them, the knife that was in the bread looked like it was never washed, had food on it and had grease all over the handle. We opened our silverware to make sure ours were not like that and thankfully they were not. The butter that came with the bread looked as if they had dumped left over butter from other meals back into the bucket and mixed it back up as well as older butter chunks being mixed into the newer butter. The sourcream that my mom had one her potato (that she did not eat) was curdled. The backs of the seats had grease marks from fingers from previous customers. I have been to thus restaurant many time however I will not be making any trips back soon because of how bad this experience was. I would like the corporate office of outback to do an investigation into the Charlottesville, VA location because no one should ever have to be as disgusted as we were when we use to always go there for dinner. ( I have pictures as well).
Outback restaurant 1670 Newport Blvd, Costa Mesa, CA 92627
I we went to this property for lunch with my girlfriend and my bill came to 86 dollars and change. I left a cash tip of 15 dollars and paid my bill with a credit card. The waitress took it upon herself to add another 17 dollars in tip on my card. making my charges 103 and change. I contacted the manager ( Cathy) when I noticed the incorrect bill on my card and she stated that the company normally charges for the tip then credits at the end of the night (BS). It took 2 days and a credit back for 17 dollars to get this resolved. I am livid because the manager lied to me instead of taking responsibility and tried to confuse the issue. Out back we were regulars that purchased the bone in ribeye. Needless to say we will not frequent your company again
We paid a visit to the Outback Steak Restaurant this Saturday evening and on International drive, Orlando Florida and we were told it would be a 15 minute wait that turned into an hour and then another hour and 10 mins before we even received our appetizer or drinks...just when we were getting ready to leave the waiter came with our appetizer so we stayed then almost 30 minutes later our food came out and it was cold and NO TASTE!! we told the waiter but we would have to wait more time. We paid and left it was by far the worse experience ever...
My best friend and I took our children to dinner at gateway mall in Brooklyn New York the host Donovan took us to a table placed the menus and walked away. There was water all over the floor beneath the floor and the floor and seats were covered with trash. I went back to the desk to request another table 15 minutes later we were taken to another table which was dirty as well we expressed the disappointment again and asked for the manager. They cleaned the table as we stood there. 20 minutes later a server came to take our drink and order. 15 minutes later another server came to take our drink order, then the first server came back took our appetizer and food offer, 20 minutes later the appetizers came with a new server named Patrick that apologized for the delays but would be helping us. The appetizers came but we had no utensils or napkins to use. Then the food came and it was cold and incomplete I saw Donovan walking buy and I asked him if he could bring some hot fries Donovan replied without stopping "I don't touch food" we ask again for the manager and Patrick made the manager aware of our request. Dominique came to our table and we told her we have been asking for her when she stated"I'm aware of what happened". Patrick is an amazing server he was courteous, professional and great at damage control. Dominique, Donovan and the others should take a lesson from him. He tried in every way possible to correct the bad service we received. This location needs an overhaul . Without effective leadership there is poor service. Dominique is not a leader her attitude is reflected in her demeanor and her staff therefore a horrible representation of outback steak house. Family time and money wasted. We will never go back there. And we are waiting for a call back after leaving a message at customer relations.
Awful experience on 6/25. Loaded blooming onion came out burnt. Why would the waitress or the appetizer cook even try to pass it off as ettible.
Ordered three steaks. Two medium rare one medium. Two steaks came out very well done. The other steak came out medium rare. Baked potatoes not cooked all the way through.
Bill came to $100. What a waste of money and we left hungry.
Will be telling family and friends about my experience
Rating should be zero star
My wife and I have two kids and of course rarely go out. We visited one of the Outbacks in our area and had a fairly good experience when we walked in the door. After we were seated our experience went downhill. We ordered the new loaded blooming onion and half way through eating it my wife bit into something that looked and felt like plastic. When the manager came to our table his response to our complaints was "At least I can tell you it is something edible" he continued to tell us it was a piece of onion skin. He explained to us it happens sometimes and then proceeded to ask if we wanted to finish it. He took the plate away after we declined to finish the plate and never returned to our table to see how our experience was after the fact. He also didn't even say anything about taking the blooming onion off of our bill or offered a free desert or even an apology for the subpar cooking with our appetizer.
Next our waitress visited our table a total of one time after taking our order. My wife waited about 15 minutes for a fill up on her drink and when the waitress brought the drink back it was an extra 5 minutes later.
All in all a horrible experience customer service wise. Having two kids we don't get out often and choose carefully when we go out to avoid situations like this.
We will never go back to Outback and will be voicing this to our families as well.
Similar experience in OKC. Not even during the busy hours. No doubt they have social network 'erasers.'
I have no doubt that this corporation has people to erase negative responses, but here it goes. I was there w my 81yo dad tonight and ordered a medium rare steak (at a steakhouse). It came out 25 minutes after ordering scorched. The waitress agreed. They graciously fired up another steak for our occasion. It came out less than scorched-it was just burnt. The waitress agreed. So did the manager, who really blew us off. My dad shouldn't have been out for 2 1/2 hours tonight, but he was. The steak was comped, but the experience, time, and the rest of the meal were blown off by the manager. AND the only reason I knew he was the manager was that he was promising another customer a fresh-cooked steak. This location is OKC NW Expwy. Don't order steak at that so-called 'Steakhouse.'
My family and I really enjoy going to Outback at least 2-3 times per week. The food is great and the service is awesome. Today was an extremely unfavorable experience which will change or families' choice of restaurants to go.
I understand today is father's day and it's busy but that's why we as customers are proactive and so we do the " CALL AHEAD" to make sure that even if we wait is not 1h our and 30 minutes when we get there. We don't undertake why have the so call " CALL AHEAD" when it doent really matter. Such a disappointment. I guess our families will say fairwell to Outback Azusa and Corporation.
We do thank you fir the wonderful experience fir the last 20 years.
Now are you being silly?!?!? After 20 years 2-3 times a week?!? Which I don't believe. You have one bad experience due to FD and you'll never go back. Get over it!!! Asshole!!!
Another RUDE jerk! You should MIND YOUR OWN BUSINESS! Nobody asked OR wants your opinion!
My husband, myself and our 2 handicapped daughters went to Outback to celebrate our 58'th wedding anniversary. I ordered the pork, mashed potatoes and salad. Upon taking the third bite of potatoes I discovered a "foreign object." I told the waitress and she took it back to someone. He came and said it was some potato!!!!.. I said no way, it was hard and black and about the size of a quarter. Also the pork was so salty it was impossible to eat. I told them I would not eat it and I would not be charged for it. They did mark the charge from our ticket, but I was surprised and saddened, no one even said I'm sorry. The quality of food the others had was not good either. The French fries were soft and salty.
It was especially sad because we did choose there to celebrate our anniversary, not even a dessert was offered as other places do etc.
You seem like the common complainer, looking for a comp meal!!! Shame on you
Anonymous, she has no reason to lie.
You are SO RUDE!!! MYOB!!
I ordered a giant lobster tail and reciver crawfish thank for the over priced crawfish it was 3 inches that not giant
My husband works at the Outback in ST Louis where a manager told him he looked like a monkey and did he also do tricks...... He is going to another manager about this today but if she isn't fired I will be going to every news tv channel and tell the world how Outback allows managers to speak to a 13 year employee...
Had a bad incident at a local Outback in Columbia SC
Have dined at outback ,maroon nj over twenty five times. Had a problem on last visit, left
Restaurant without diner. Later contact was made with manager who was apologetic to my
Wife even to the point of a promise to send her a gift card for future use. This must
Be a management technique to placate a upset customer. Here is wher I get upset
My wife never received this fantasy gift card. Bogus deal. This is how we enjoyed our
42 wedding anniversary diner. Also
I was to be gifted the fact lowing weekend (fathers day), with the special 32oz rib eye steak.
Since we will never return I suggest choose a different location for you meals
Joe in my Laurel nj
This is regarding the Lee's Summit, MO location on Douglass Street. I have been to this location for lunch times, and I can promise I will never be back. The first time, they were out of A1 sauce, and my medium steak was overly well-done. I was comp'd, but what i wanted was a good steak and A1! Service was extremely slow. The second time, service was, again, slow. Today, I ordered endless soup and salad. The salad came pretty quick, but it took 20 MINUTES to get the soup! I guess it's endless if you are allowed several hours for lunch. I had to get the second bowl of soup to go because it took over 10 MINUTES! FOR SOUP!!!! Our server told me she had to finally make it herself. The lunch manage, Emily, stood around the whole time and did not say a word or lift a finger, and she had to know what was going on considering ours was one of only maybe 5 tables in the whole place during the lunch "rush". I completely understand why this place is nearly empty at lunch. I would strongly suggest closing it for lunch or getting a new manager or both. Emily was also the manager during my previous two visits. Never again. I can spend much less money elsewhere and also receive much better service.
I visited Outback on Tuesday night. It was my birthday and I was celebrating with a family member. I ordered the juicy porterhouse pork chop (med) meal. After about 20 min I received my meal and the chop was half done. I told the manager and he returned the food back to the kitchen. When the meal returned I cut into and the chop appeared done. As I continue to eat the chop it was tough and it was still not done as I continue cutting. I told the waitress and she commented that another customer said the same thing at the next table. The manger never returned to check on my experience. The problem is this is not the first time I have had this type of service with the food. The manager has to improve service at the location. The restaurant was not crowded and the food was not great only the baked sweet potato. Management should work on the kitchen and make sure food is prepared with quality in mind