I have tried and tried with this complaint but how could you ignore me at the Outback in Vestal NY I went in doing fine the moment I started to eat everything went down hill. you see me and my husband planned a movie night and after we got our tickets we went to Outback big mistake. sitting in the lobby feeling my normal self I mean I even had a frozen smoothie sample they were giving out. Still when I got to the table and ordered my food and started to eat I slowly began to feel ill needless to say that by the time we made it to the movies I was in worse shape. By the time I made it home it felt like I was in labor except I had to be near a toilet because I had the case of the runs, v omitting and excruciating cramps. I called the restaurant the next day to tell them that I think I may have been food poisoned, still he said that if you don't go to the doctors to prove it then o-well. I mean going to the ER is a hefty co-pay for me and the fact that it was my 4 year old first day in gymnastics I had to be a mom first needless to say that I stopped in there personally on my way home and they still look at me as if I was lying (would it had been different it my skin was not so dark those are the things I am led to believe after talking with someone that works there) who could not believe that I was treated that way still UN-resolved and no phone calls from anyone to follow up with my complaint leads me to want to share my story so no on-else is left feeling the way I did and the fact that I was treated with such insult is one of the reasons my co-workers wont go there this happened about a month ago. Still the lady that I met was yesterday and she told me to follow up.
First, i would like to say that I have been a customer (several times a month) at the Outback on Aloma Avenue in Winter Park, Fl since it opened...many years ago. I am remiss in not writing in years past to tell you how much I've enjoyed many good meals there both takeout and dining in. The few times that there was a problem it was immediately remedied by a gracious manager. I still frequent this location occasionally but am now in the Bradenton area and eat at the Outback on Manatee Avenue/Hwy. 64. The service there has not ever been great but dinner there tonight was a real disappointment. I am taking the time tonight to write because I feel you appreciate knowing how this location is doing. We had to ask multiple times from start to finish to just get what should be part of service when dining (not something special.) We had to ask for water, then ask to order drinks, then ask again, set ups were forgotten, when our food arrived 2out of 4 orders were not the food ordered, etc. We asked before leaving to speak to the manager thinking the manager would appreciate knowing our experience. I was disappointed that his response was not "I'm so sorry, I will definitely talk to my staff and I appreciate you letting me know." Instead he told us how bad his night was going, how he had been working too many days, etc. etc. We heard other diners outside relating similar experiences. Not good. Dining out at Outback should be enjoyable: good atmosphere, casual, good food, good service. Not even close tonight to enjoying Outback. Too bad.
I went to the Port Charlotte Fl outback last week with 2 friends and none of us were happy with our meals. The steaks were very very dry with no taste. will never go back there again the service was terrible.
The worst dining experience ever. My steak was a Hockey puck. My husband waited 20 min for a beer refill, my daughter waited 30 for a tea refill. I waited to be asked for a wine refill. The manager did not make us satisfied as I thought he should have comped our entire dinner- it was thAt awful, we will NEVER be back.
Rotten salad,grisly steaks poor service
There was a literal wing nut in my food. it fell off of the potato masher into my portion of food. the manager gave us a $20 gift card...which literally doesn't even cover drinks. Im VERY UNHAPPY with my experience and I will continue to discourage others from going. 877-912-4067 -rachel.
February, 8th 2015. We took our daughter and her friend out for her special birthday. We could have gone to several other places, we went to outback for the Blooming Onion, guess what, they were out of Onions. Now who runs out of a special appetizer. Other customers were just like us, disappointed. Kathryn. 574 342 0389 . 2259 12thRd Bourbon In. 46404
On 2/10/15 in Wilmington,NC , I ordered online at 6:08 pm for 6 people. I scheduled pick up at the restaurant at 7:20pm. I arrived at the restaurant about 7:15, only to have to wait 15 minutes before our food was brought to me. Upon returning home and unpacking the food, I was missing two of my sides. Also two of the entrees were with the wrong sides and were undercooked! I had grilled shrimp, that belonged with another entree, in with a cheeseburger, which was not prepared correctly either. I wasted over $100 on a meal that was supposed to be special for my family last night! The last 2 times I have had an Outback experience, it has been HORRIBLE, both in the restaurant and with the curbside take-away. The service stinks, the food comes out cold or not cooked correctly, and in the end the only thing it does is cost money for a terrible experience!! After dining somewhat regularly over the last 18 years, I can honestly say that last night will be the LAST time I ever eat at Outback Steakhouse!!
On 2/8/15 my husband and I had dinner at your Orland Park, IL location and he ordered ribs and I ordered the Ribeye steak and I asked for it medium and for the third time in a row it was overcooked to well done. So the server graciously took it back to have another cooked to medium. In the meantime I watched my husband eat and he shared some of his meal with me. The manager returned with the new steak and said this one should be better and it was but by then, I had lost my appetite and was quite disturbed that she did not apologize for the inconvenience or offer me anything for my troubles. I can understand this happening on occaision but 3 times in a row! It's very frustrating spending $60 and you can't even enjoy a dinner out with your husband. We have enjoyed Outbacks out of town but will not return to this facility in Orland Park, IL. I would hope to be contacted by corporate and offered a replacement dinner. Thank you.
Does anyone answer to these issues? Or am I wasting my time like I wasted my money? Outback, Evansville #1519, Ref#0206010000318 $ 0206010000277 Rec# 193 & 126. I ordered a Victoria Fillet MEDIUM well and coconut shrimp. What I was served was a trimmed down 1/2 inch thick inferior steak of some kind. If I wanted that I would have ordered the $14.99 combo and at least have had a bigger steak with the shrimp included. I paid $20 for my "fillet" and $4 more for the shrimp. My "filet" was burned dry on the side they place down, so I couldn't see it, and cooked well entirely. I asked the server if that was a fillet and she told me they serve a thinner cut for well orders when the are busy because an actual fillet would take 45 minutes to cook. Excuse me? Then the manger comes to check on me and explains the same thing. Suggests that next time I order it rare so they could at least put it back on the grill until they get it right. The menu clearly states right under the picture of a glorious fillet that is clearly inches thick that it is THICK CUT. I believe I got screwed. Did I mention I have a degree in Hospitality, Menu Design, Restaurant Management, Customers Service and a bunch more all certified by Manage First under the National Restaurant Association? You might want to check and see if your employees do.
It took less than 5 hours for Outback Steakhouse to respond to my complaint...Now, that was WELL DONE! Thank you for offering me a nice dinner out to make up for the awkward one.
Just got back from Outback in Suffern, NY and the meals that were served to my children, Sirloin steak tips (children portion), was rotten. The steak not only smelt bad but tasted awful. My 2 year old actually told the waiter that the food smelt bad...I then UNFORTUNATELY tasted the meat and spit it out. When we asked to speak to the manager, her statement was "I only take care of the front, not the kitchen, but I will speak to the kitchen". We then spoke with her again and she said, "The kitchen staff does not know when meat is bad, but I will take off the kids meals". We were given different kids meals, but then charged for the new kids meals, that were then taken off the bill. She also did not care when we told her that we were never again going to eat at Outback. I think the entire check should be refunded, and the kitchen staff, the cooks, should definitely know when meat is bad, and not to serve it. I am a cook (at home) and if I buy meat that is bad, I do not serve it to my family, but call up the store that I purchased the meat from and demand a refund to be issued to my credit card, which is the only way I pay for everything including the meal at the Suffern, NY Outback restaurant on 31-Jan-2015 at 8:30 PM at night
Very disappointed on how our concerned was handled to a manager Jackie Mckinnon, on a 1 hour wait for steak taco and a chicken sandwich. When I approached our server Alice about the ETA her response was and I quote "I'm only one server. " When we were the 1st guest in the restaurant . I will also be reaching out to the regional manager Mike Kudio in regards to this. I will disappointing matter.
On 01/10/15 we had used the call ahead option@ 5:30pm upon the outback rep stating it would be approx 1 hr using call ahead. We arrived @ 6:30 pm only to be told its another 45 mins on top of the hour we wasted waiting, what is the use of putting your name on call ahead if you still have that wait?????? The next day I spoke with " GUY" the manager, he told me that's unacceptable and would send out to my address an 40$ gift card with an apology. As of 01/15/15 never received the card in mail. by the way, I live 10 mins away. Outback is a complete JOKE!!!!!!!'.. I be willing to bet he never sent it.. oh, one more bit of info from the manager, he said the call ahead option is a major problem @ othe outbacks he managed. I told him to add the Monroeville,pa to the list.
My husband and I have always had good food at outback. We went there new years eve, both had the blue cheese salad and different mains. On arriving we both suffered with serious diarrhea, I called outback the next morning, made a complaint, they were surprised, and I asked a manager to email me. No email by the next day, so I called again, i spoke with the same employee. him saying that no one else had complained, not really any apology. I'm disappointed with Outbacks customer service, if they had been more responsive, I might have put it down to bad luck. We wont be going back, which is a real shame, we will have to finis another resturant !!,
The online click thru or call in and reserve seating defeats the purpose, you still have to wait 45-50 minutes. Very tacky. Stay away from there.
I will never service them again
My husband and I had dinner at your Outback Steakhouse in Round Rock Texas on 12/30/2014 and I must say I was never so disapointed in the service we recieved and the meal .It took us 35 mins.just to get our drinks and then,another 25 mins.to get our appatizer and salads and then it was another 30 mins.before we got our meal.I ordered the primerib medium well and it came out rare and cold,and my husband ordered ribs and he said that they were cold also.We were not the only people in the place complaining about the service another couple had been waiting over 30 minutes for their drinks also.If this is the way that your company runs your business you won't be in business for long.I would not reccomend you restaurant to anyone at this time.
I agree with you totally.
My husband and I ate at your Tyler Texas restaurant on 12-20-14 and where very disappointed my husband had primrib med well came out rare and cold I had 2 lobster tails which were cold and tasted like rubber both our baked potatoes where overcooked salads were nasty at 25 dollars a piece for dinner and drinks we will not eat there again I would not recommend to anyone my husband is retired so it is a treat to go out our bill was over 70 dollars two very disappoint customers
We are a school and wanted to have 40 teachers come for a holiday dinner on December 30. The owner of the restaurant made it clear that he was not happy with this many people since it would take up his valuable time.
I was appalled at this treatment. We decided to dine elsewhere and will tell our other 24 schools to do the same. I have never heard of business being conducted in this way. I don't even want to taste the food if the people working at your restaurants are this cold and disconcerting.
Went to outback steakhouse in Hixson TN.. had problem with drains in bar. counld not even set to have a drink smelled so bad thought i would be sick.
Today I ate at the Outback in Thousand Oaks. I had the bacon wrapped shrimp.It didn't look like shrimp on your menu.the shrimp was not wrapped! They bacon was just sprinkled on top As a former chef and restaurant owner! I just thought you would like the info.Plus the servIce was horrible!!
My husband is a Viet Nam Vet and on Tuesday we visited your steakhouse in Inver Grove Heights expecting more than a "Bloomin' Onion and beverage" as a thank you to him for his service to our country. I feel you can afford to express your gratitude to our Vets with at least a free entre. I'm sure you'll still make money as I ate a full meal along with wine and our tips are always generous. Just a thought for next year. You'd place much higher in my book as a caring restaurant and we would probably visit your establishment more often.
I would appreciate a response to my comment if at all possible.
We went to the outback in ontario mill ontario california
We order the steak and lobster for $14.99
My husband and I both order that special
The waiter told us that that plate would cost us $17.99 each and that the price for California and Ohio charges three dollars more than the other state . He took our order to the kitchen came back and told us that the price is $18.99
We ask to speak to the manager , the manager came and he told us we couldn't get. The steak and lobster for $14.99 it was going cost us $18.99
And again. California charges $3.00 more
We got our plates it was a baked potatoe , steak and two small lobster tail
We were very disappointed we see the advertisement on TV and then go to the resturant
And it's costing more