I am very unhappy with the food i received. I have been ordering a wahalla pasta w/chx only broccoli for probably 10 years. Never has the entree come with so many red peppers that my children and I could not eat our food. I picked up the food late last night, so did not get the chance to call and complain, after having to find & fix a new meal. I called the Sparks, NV location as soon as I got home from work and was transferred to the Manager Roger who told me they changed the recipe and thanks for calling, after I told him I had over 2 1/2 boxes uneaten, and I'd like a new order or a refund. He did nothing, I order Outback atleast once a month.
I have not complained to Outback Corporate before, but I have consistently had problems with the food being poorly prepared at the restaurant located in Aspen Hill, Maryland. My family goes to this Outback at least 2 times a month sometimes as many as 4 but I CANNOT get my steak medium rare to save my life. In fact I am lucky if it comes out medium well. I feel that anyplace with steakhouse in their name should be able to prepare a steak according to the order!!!!! It's just not that hard! Tonight I was there with my Husband, Son, Daughter, and Grandson, 2 of the steaks had to be sent back. In fact I saw other tables whose food was comped and this has happened every time I am there. I can only imagine the cost. Since I had ordered the coconut lobster both last week and this I knew what that should taste like. Last week it was sweet and delicious, this week all I could taste was too much salt.
I'm sorry for saying but my fiance and I were very disappointed in service of the cook the food was not only to spicy it was so tough you could not eat it I seine the waitress comp other meals and when I said something she did nothing for us we won't be back again I'm sorry your losing are business thank you
Very disappointed with the service at the location in Oceanside, CA (vista way). I've attempted to place an order with curbside takeaway on at least 15 occasions. If they answer, I am placed on hold, which is fine; however, they have only picked back up on one occasion. I've had to call multiple times to even get service. Dining in at this location is a great experience with a phenomenal bar staff, but curbside takeaway is poorly managed and costing the company revenue. Of note, I generally call during peak hours, so there may be a staffing issues. Highly recommend corporate looks into this to prevent further revenue loss, as probability dictates I'm not the only customer choosing to eat elsewhere. Best wishes.
Had dinner at the bar in East Naples, FL around 4:30. "Lefty is an excellent bartender, but her associates leave much to be worked on. As a group they were more interested in talking to each other than seeing if I would like a second cocktail. There appeared to be an "off-duty" employee sitting at the bar making sure they were too busy talking to him than taking care of customers. I'm not going to beg you for a second drink. I do expect to be asked. Otherwise, next restaurant.
So disappointed. .hadn't been in a while. .....my wife and i
went to Temecula Ca to enjoy The Steak & lobster. ..so Heavily Advertise in California. .just to be told immediately that the The Outback Ad
doesn't Apply to California. ..like it was a problem to accommodate
us ..due to we not reading "the Small print " said the Waitress. .
wasn't Kool. ..
You were lucky this could have been you ----->>They need a Chef at the Temecula franchise, The Chef and I say Chef
but really it had to be the dish washer filling in , The Chef had 0 pride at his attempt cooking .Way over done steak and lobster tails that we couldn't even get out of the 1/2 shell, most of the meat was stuck to the shell and tried to hide that it was over done by covering it under some sort of oil or sauce,. The steak was so over done that the waitress was totally embarrassed for quality of the food. I paid the the meal and we left later I called and talk to the Manger Eric Arente but not much he could say just that he would talk to Head Chef the next day about the Chef that was there this night. $100 meal that was way over done and over priced for this type of quality. The only refreshing part was that we were greeted by the staff that opened the door for us upon arriving and the waitress was very friendly and seem to care ........ Anyway our experience can be read on Yelp
They need a Chef at the Temecula franchise, The Chef and I say Chef
but really it had to be the dish washer filling in , The Chef had 0 pride at his a temp at cooking .Way over done steak and lobster tails that we couldn't even get out of the 1/2 shell, most of the meat was stuck to the shell and tried to hide that it was over done by covering it under some sort of oil or sauce,. The steak was so over done that the waitress was totally embarrassed for quality of the food. I paid the the meal and we left later I called and talk to the Manger Eric Arente but not much he could say just that he would talk to Head Chef the next day about the Chef that was there this night. $100 meal that was way over done and over priced for this type of quality. The only refreshing part was that we were greeted by the staff that opened the door for us upon arriving and the waitress was very friendly and seem to care ........ Anyway our experience can be read on Yelp
I visited outback steak house last week at the gateway location...I had a good dinning experience...and left my tip in cash on the table when I looked at my bank statement I was overcharged by 20$... I contacted the restaurant and they apologised and assured me I would be refunded and she will be conducting an investigation but I haven't received my 20$yet so I have to call my bank today...because this is fraud
I went to outback steakhouse in Elmhurst Queens and found out from the host my favorite server mike was fired from the host when I requested him! I was disgusted that such information was permitted! Mike was awesome and I have been coming to this location for the past 3 years and me and my kids look forward to having dinner and visiting with this server. Mike has been there for years, I find it odd management changes ad gets rid of a wonderful server! I'm do glad Longhorn opened up in this neighborhood... Maybe I'll find mike. I won't be returning to Outback anymore! Adios!
Centerville Ohio, April 26th 2015, our party of eight arrived at 4:30 pm, our waitress didn't show up until 5:10 pm to take our drink orders, she then returned at 5:30 pm
I ordered a FULL slab of ribs and my wife ordered grilled chicken at 5:30 pm ( our waitress looked high on something). Our food arrived at 6:10 pm a Full 40 mins after ordering.
I first noticed my Full rack of ribs was only 5-6 inched wide ( half slab) I asked the waitress and she rudely said " that is a full slab" at which point I handed her the plate to return to the kitchen, my wifes chicken could not be cut with a knife!
at 6:25 pm a manager came to our table with a Full rack of ribs , about 12-14 inches ( I just witnessed Theft By Deception! ) I told him I was not interested in the ribs at which point he slammed the plate on the carrier and mumbled F*%ck this and stomped back to the kitchen! Our waitress did not return again for a full 20 minutes!
My wife ended up paying $17.68 for a piece of LEATHER she did NOT eat!
Hi my name is Abbie from Stony Point NY. I went to Outback in Airmont NY I ordered steak the first time the next time I ordered salmon both times the meat and fish came out like a flat piece of leather ... Never Again...
On Sunday April 26, 2015 at 1pm I arrived at Outback Steakhouse (8255 West Flagler street Mimi FL, 33144) with my family & two other friends, who were celebrating my 19th wedding anniversary with me. At 1:15 we ordered our meals. But at 1:45 the manager comes to our table telling us that there were no baked potatoes & he mentioned that he was sorry for the inconvenience. I told him that I had to go to work. He responded that the food would be ready in a minute. At 2:30 he comes again telling us to please wait a moment. I told him that I was gonna be late for work. So, he went in the kitchen & brought us our food. I can't be late for work, so I asked him for the bill so my family can stay eating & I could go to work. He asked me if I wanted the food or if I was gonna take it. I said I want the bill & he got mad. Who do you think should be mad? The customer, or the manager? If you have any questions regarding this situation, please can contact me.
My wife and I went to the Outback in Boardman Ohio. The staff was very nice and tried to be accommodating, but the food was very disappointing to say the least. From the salad which looked like the bagged lettuce from the grocery store to the French onion soup that was barely heated, to the most disappointing of all the steaks. Both had to be sent back, came back at different times. If I wanted to eat separately from my wife I would've went myself. It was the biggest waste of a 50$ gift card ever, plus cash on top of it. I will never recommend Outback when Texas Roadhouse is pretty much right next door. Outback used to be so good.
Yes! It used to be the best ever! Now it is really bad across the board! I live in Southfield Michigan and I swear it's horrible now here too
I'm so disappointed in Outback! What was once my favorite restaurant in the whole world is no longer! First it was the taking away of the famous King crab legs, now it's the ceasar salad dressing! No longer making it in house huh? Bagged? Ugghh. I went there yesterday and low and behold another staple dish destroyed! And to think I almost bought stock in OSI..
Sunday I did a curbside pickup which I do not do often because I love dining out. I had a sick grandchild so we decided to do a pickup. My husband went to pick it up and they told him one of the hamburgers was not done right so they were doing it over. When my husband got home all the other hamburgers and fries were cold plus the fries were they were fixing a new hamburger. I heated the food up which that is not what you should have to do and we ate. I called the outback which is in Glen
burnie Md and asked t talk to a manager. He was very rude and said bring it back and I will replace it.
told him what I did and he said that's to bad you should of brought it back. He cut me of from talking couple of times like he did not care if I was upset. That is no way of taking care of someone who is paying your salary. He said he would send me a coupon for a blooming onion . When you spend sixty dollars for dinner and it is cold it makes you not want to go back there again. We do not eat bloomimg onions so tell him to keep his coupon..
we have been going to outback for 15 yrs. when we lived in Seekonk mass we went weekly-we loved the food. we went to the hanover mall outback tonight in ma. the Caesar salad was bagged salad and just a few pieces of checken-awful. my husband has beenordering the drover's platter for 15 yrs. tonights was 3 ribs and the piece of chicken was half the size of a pack of cards. we will never go back and will tell all our friends to stay away
Went to Outback in Longview, Texas last night. I ordered the bar b que chicken salad. It was horrible. Bagged lettuce, some chicken, and not much else all mixed together. $12.99. My husband had a wonderful looking hamburger and fries for $8.99. I make far better salads at home. This was the third or forth time we have gone to an Outback. We used to live in CA and it was bad there too. Will never be back.
I visited the Outback in Gainesville, Ga for the first time ever. We came in and the restaurant was not full and noticeably running slow. The hostess asked us to wait after we sat for s few waiting on her and another employee to stop talking about non work related topics. When we were seated we waited 15 minutes before asking for help. There were lots of wait staff walking by, hanging out at the bar talking and clearly ignoring us. Another family sat down and they waited to until we both engaged in concern of why we are being ignored. Finally another family comes in and the server runs directly over to them and places orders. By now we have waited 20 mins and my husband is ready to go but I need to address manager with his slack servers. Manager comes over apologizing and insists on giving us an appetizer. He brings out a visibly burnt blooming onion he insisted we have that we never touched because it was burnt. My first experience here was horrible and never going back. The food was cold and just ok by the time we were served. Drinks were not made correctly. Too bad service is gross here.
My family & I were eating at the Outback in Roseville, Michigan on April 10, 2015. The managers were very rude & nasty to us. We had family members who were visiting from out of town that were with us. I'll never eat there again. There was a woman manager who was really nasty & the man wasn't no better. I never patronize there ever. I use to go there a lot when there was another manager before them. They need to treat there customers better.
On Friday, April 10,2015 between the hours of 5 and 6pm., my sister and I met our cousins for what would be his first time out since his chemo for cancer. We always enjoyed Outback Steak House but not this time. I ordered the Prime Rib 12 oz and when it came one end was all fat!! I asked the waiter if I could have another piece instead because of the amount of fat on it and he sent the manager out to see me. The manager in turn informed me that all cuts would be the same and that they allow 2 oz for the fat so that I won't be paying for it. The fat that I cut off was almost the size of my actual meat! So I was left with my cut. A little later a couple came in and was seated near our table. They both ordered Prime Rib and when they got their plates we noticed that the gentleman had the same reaction,to the amount of fat attached to his meat and again the manager came out but this time the manager suggested an extra piece of meat or a discount on his bill!! I did not want to make a scene but I am livid!! I am not a racist or prejudice person but this is exactly was this is, either by race or gender or even both! This was observed by not only my family but also a couple of other customers around us. We also had conversation with the couple who got their bill discounted and they had complaints of their own like their meal got served before their soup! The server's name was John and manager's name was Calvin in a bright pink shirt. I would not ever encourage anyone to dine there and despite the poor treatment we received the waiter was still very well compensated. The location is Middlebelt Rd and I-96 freeway in Livonia, Michigan.
My husband and I went to the Outback in Casper, Wy. My husband ordered the Sirloin & Lobster. I ordered a filet and Lobster. When we received our order, both steaks looked identical. I tried to cut my steak with a knife, it was so tough I had to saw back and forth several times to cut the first piece. There was grissil throughout the steak. My husband gave me a bite of his, it was not as tough of mine, but neither tasted good. I removed. My Lobster from the shell and had 2 small bites of it, which was good, at that time waitress came by to ask how are meal was. I told her the steak I got wasn't a filet due to grissil and toughness. She took my whole plate & a man came back with a new plate of food . He asked me to try the steak as he made sure it was a filet . I tried it and it was just as tough. He said that it was a filet, so I told him I would try to eat it. After he left I noticed my Lobster was missing from my plate. I called the waitress over and she told me I had ate all of my lobster and they wouldn't give me another one. I told her I had only taken 2 small bites of it, she rudely said we will not replace the lobster, you ate all of it and walked away. This is the last time we will visit your restaurant. We were very disappointed in the whole evening.
Went to the Outback at Hanover Mall today. Easter Sunday. Ordered our meals, drinks etc...
Wife's salad came, brown edges, wilted, sent it back ordered a sweet potato instead, problem fixed. I wanted a good steak, steakhouse, should be great, right? Think again, ate a quarter of the steak 22oz ribeye, couldn't eat the rest, all fat, loaded with fat, I love steak fat, couldn't eat this though, to much fat. They discounted the bill after complaining. Then they look at me like I'm the jerk. We used to eat there all the time, never a problem, this is the second time this year, both times, bad experiences, what a shame used to like it. Terrible now.
Went to San Diego location 1640 Camino del Rio. Rana (manager) after finally coming as we were ready to leave told a group of 20 outback gives enough to the military November thru December each year so military discounts were not being accepted. Really??? So they can fight for them ALL year but Outback only recognizes the military 2 months of the year less than 5 miles from the marine corp recruiting depot. Seriously I will never go to any restaurant that does not honor our soldiers. Next time it will be Ruby Tuesday, Black Angus, Apple Bees or Red lobster or something were they do honor our troops.