I keep trying to reach you, but I can't seem to catch you guys by calling you. I really need to talk to you since I'm apprehensive about going public with this... I'm no longer being black mailed by the managers into avoiding corporate now...please help me.
This is in regards to an order in Mission Viejo, CA on Cabot Road. Employees are trained inappropriately or they are just plain rude.
Extremely disappointed and upset. I ordered online and set a pickup time of 8:00pm. Arrived at the designated parking space 7 minutes early. Immediately in view...in front of the door and over 7 employees easily seen! One walks out passing us and sits in his car, another walks out and runs to his car without acknowledging our presence and finally a girl comes out from the kitchen (I can see through the window) and leaves with her own food (not bothering to ask who we are). During this time I see people going to the cash register to retrieve receipts for their customers....two men (one older) fraternizing between each other for several minutes, knowing we are waiting. Finally I get out of the car and tap on the door (which is a window). I am completely ignored and they continue talking...less than three feet from me!!! Two other young men then join in the conversation....one with his back against the window door! I have never seen or observed such unprofessional behavior. It is not only professional and COMMON CURTESY to acknowledge and greet someones customers and apologizing for the delay and reassure them it is being made and might be a little late.! I ordered this for an elderly friend who was also waiting! I left while all of them were kibitzing and laughing! Left and called back and they put me on hold twice. And not for a lack of employees. I had requested they credit me my purchase. I'll find out tomorrow. I have always enjoyed Outback and have always patronized this particular one. No longer. They have lost my business as well as my friends! Left at 8:07 because of the experience.
On 9/16 I phoned in an order to the Bonita Springs Fl Outback. We have no electric and no hot showers because of Hurricane Irma, being it was my husbands birthday i wanted him to have a nice meal other than PB &J. I ordered 4 of the 9 ounce sirloins, 2 with loaded potatoes and 2 regular, 3 with salads and 1 with broccoli. The ordertaker was nice but seemed preturbed she repeated the order back and had it correct. I asked for a extra bread. When we picked up I gave her a nice tip. When we got home and opened the boxes I wasn't happy. We didn't have the loaded potatoes, the bread was hard as a rock and the steaks were not 9 ounces one was cooked so done it was dry. We wasted 80 dollars with tip and probably wont be back.
Recently we visited your Orville location. We have been watching your commercials for Steak and steamed Lobster tail. Because of your commercials we decided to visit your location in Orville. The Menu also reflected your advertisement shown on National Television. When I ordered the steak and lobster tail it did arrive as advertised. I expected a filet with a steamed lobster tail exactly as advertised and I received a filet with a lobster tail cut in half which had been grilled. This is not what you advertise. The Manager informed us that this was a corporate advertisement and that they do not prepare the food the same. This is false advertisement, because we were not informed that It would not be prepared as advertised. The overall meal was very over seasoned which made everything taste salty. Not very palatable. I would not recommend your establishment to friends or family. The manager was accommodating but, the fact of the matter is customers should be informed when ordering and the staff preparing the meals should be careful for patrols possible health issues regarding over seasoning.
I placed an online order today 9/16/17 at about 6:25pm and paid with my credit card. Approximately 5 minutes later I received a phone call from the restaurant that they are not making any deliveries today. Here it is a Saturday evening and no delivery people there. They should not accept online orders for delivery if they are not able to make the delivery. East Setauket NY location
I was at the outback in tulsa,ok...it was on yale . I asked to see a manager and a young woman came to my table and proceeded to tell me that she had years of customer service experience and that I was just being a disgruntled person. As she left my table I could hear some explicit words coming from her. I am not sure what kind of managers Outback hires but she is a poor excuse for a human being. I won't be going back to that location.
What on earth has happened to this restaurant. It appears they really don't give a shit anymore so sad. I'm trying to write this between explosive diarrhea bouts. Filthy silverware, steak was full of gristle and baked potato was hard as a rock. Really I'm somewhat annoyed. We have been going to Palmdale, ca restaurant for 20 years are considerered regulars. Last few time the food was horrible, what the hell happened.
Totally sucks. Went to 86st location in Brooklyn Should rename the place "out to lunch" undersized shrimp, over seasoned disgusting steak, half filled drinks, forgot dressing on salad Lobster tail would not have filled up a puppy, forgot butter. Ice. Old dinner by the time we got waiters attention, forgot brown sugar on sweet Patagonia. Offer was ice cold. Overcharged on check place is run by idiots
I love my lobster tail grilled. Why you won't serve it cooked that way anymore is not customor friendly. For shame
I would like to take the opportunity to thank the Farmington, NM Outback Steak House Restaurant for their kindness and support for allowing me to apply for a job position at their restaurant when all the other restaurants turned their backs on me. I am truly grateful for the Farmington, NM Restaurant.
I started working for your Hanover, MA Branch back in May. I just left because of Management & Wait staff issues. I have worked in the restaurant field for 25+ years, from dishwasher to Manager & never have I endured such unprofessionalism in the workplace.
Never ever have I heard of "Headwait" until I started here. This server gets to bump ahead of all servers & gets double seated while we have been clocked in sometimes an hour before they get there. The Front of House Mgr (Andrew) & the Hosts play favorites to the servers they choose. I have lost count on how many times I would get skipped, along with others & lose out on money.
Servers were caught smoking pot on the premises & they get a slap on the wrist & nothing is done. While other servers would lose a shift if they were late or had an emergency. Servers are bribing mgrs with gifts to get what they want. Drug sales in the employee bathrooms. Managers are aware and look the other way or are involved.
The only time things ran smoothly is when Upper Mgmt came for a visit. It was like night & day when they walked in then left.
I stopped going to managers if there was a problem because nothing would ever get resolved so I gave up & looked elsewhere for employment.
I hope something is resolved because this place has potential for the future growth in that mall.
On a acale of 0-10 I give your Temple Terrace FL location a -10 for the most racist dining expeeience ever. After patiently waiting an hour and a half to be seated we gave our waiter Kyle or drink/meal order. Two separate parties were seated after us and even aa third party of guest were seated after us who had a differeent waiter. Meals began being delivered to all three of separate parties with our meals coming out an hour later AFTER I MADE INQUIRY. The waiter who took our order, Kyle, had no explanation when asked about this, in fact he repeatedly said he didnt know what HAPPENED..offered no apology, only a denial of knowing anything and that his mgr was checking. A female named Amanda (identified as a mgr) came over apologizing. I advised Amanda if the meal would not be comped due to Kyle's blatant racial hangup that she could take rhe food back. I did not come to this restaurant looking for a free meal. i came for good food and SERVICE. The service was the WORST EXPERIENCE EVER.
SHAME ON OUTBACK FOR HIRING PEOPLE LIKE KYLE!
Your proprietor, Jess at your North Canton office, is a sad excuse for a manager. You need to bring in someone who can actually do their job.
Former employee who was treated very poorly even though I have thirty years of restaurant experience both foh and boh , and worked my way up from dishwasher, busser to general manager they were unwilling to listen to anything I had to say and put the blame on me when they didn't do their jobs.
My husband and I stopped out to West Springfield Outback yesterday around 11:30 a.m. . I went to the bathroom and there was a sign on the floor and as I turned my arm hit the metal bracket that latches the door shut to the stall. It hurt like an SOB but thankfully did not rip my shirt. I got back to my table and I told her server Amanda what it happened. A few moments later a gentleman manager came over and asked to look at it. I showed him my arm and he said sorry that happened and you're going to have a bruise! I then use my ice water to put on my arm. Our food came, our server everything was, I was in so much pain and made it a hundred percent on enjoyable. Amanda and the manager brush me off like I didn't even matter, Amanda gave us our check we paid and left. I am utterly disappointed and disgusted in the lack of compassion and caring from your staff! I do have pictures that I am unable to attach. I will not be returning to your Outback locations. Disgusted ,Heather
Ordered from the online service. Asked for a 1 pm pickup. Was there at 1:01pm. Finally got food at 1:18 pm after having called inside to see where food was. Spoke to manager, who needs retraining badly. Got back to office with food, and was missing things that were paid for AND had items added to the food that weren't requested (like cheese, which one employee was allergic to, so he couldn't eat his food). Ordered one entree that came with bread. Got 7 loafs of bread in bag for 6 people. Called BACK to manager, and was told that her printout of the order sometimes prints out differently than the on-line printout (??? bwahahaha. Really? Your software is THAT bad that what is entered in an online ordering form can be SO different from what is pulled up and merely printed out??). As a business owner, I would say you probably need to suspend this service until you can get your training correct. Having looked at other complaints about your restaurants, I get the feeling that YOU DON'T CARING ABOUT YOUR PAYING CLIENTELE. So, you will probably not respond to or do anything about this complaint. Your mistake. I am a woman who will tell MANY women about this incident and ask them not to go to Outback. By the way, this is the third time this has happened to us at the SAME Outback location. 3 strikes and you're out. Online order # was: 8250286 on 9-717 at 11:16:09 for Curbside Take-Away. The CEO or a top official needs to see this immediately, if they truly care about how Outback is perceived in communities. Right now, NOT SO GOOD!
Though I could complain to the public, I would rather Outback reply to my complaint. It has been a month since the Saint Augustine store has yet to reply and two weeks and no reply from the corporate office.
The Outback Steakhouse in Houston, Texas on Hwy.6 near FM 529 should be forced to close their doors, or replace the entire crew running it.
I took two of my top customers there (at their request) and had the most miserable experience.
Food was terrible, waitress was loud talking and totally unprofessional. They took forever getting our order to us and it was if course wrong. The food was overcooked and dry. The waitress actually argued with us about what we had ordered.
The manager of the place seemed completely untrained and also argued with us about our order.
DO NOT WASTE YOUR MONEY OR TIME AT THIS RESTURANT. IT IS TERRIBLE!
I will never go there again.
My husband and I have always enjoyed Outback. We frequented one in Orlando and when we moved to Tennessee we found another location that we have been to several times. The Tennessee Madison location is not the best to say the least. We have had over and undercooked meats (no big deal, it happens) and missing items from our order. For Mother's Day we ordered the 4 course special and we were told it was only 3 courses. We paid for the special and realized when we got home that we were cheated out of soup. However, we continued to go because our family has given us gift cards for birthdays, et.
A few months ago, we used a $50 gift card to pay for our meal. Our receipt stated our balance and we went on our way. The next time we went to Outback, we used the remaining balance on our gift card. Only to our surprise, $10 was missing. We had saved our receipt from the previous visit, but it got cleared off with the table after we sent our bill off with our server to be paid. We had a feeling we had been scammed, but didn't have anyway to prove it.
This past Friday, my husband and I returned to the same Outback. Our bill was $24.17. We had another gift card with a balance of $17.15. Our credit card was charged $10.02. Somehow $3 went missing from the gift card. We brought this to our servers attention and as soon as I started speaking, the server informed me that "their machine screwed up again". She reversed the transaction and we went on our way once again. It appears it is common practice for servers at that particular Outback to inflate their tip when customers are using gift cards. This time we were able to avoid being scammed, but we will not be back to Outback. We would rather give our business to a company that values honest workers.
I tried calling the phone number above before writing a negative post. However, the number does not work. I would like other people to know about our experience so they do not get scammed by an dishonest server.
Food and service was horrible. Bloomin onion was burnt, talopia was burnt, steak ordered well done came out bleeding, fries over cooked in old grease. Manager was nasty and had horrible attitude. I complaint about the food when she stated cleaning some dishes, she picked up plate and threw the spoon into the plate. Manager and waitress lacked customer service and had nasty attitude. Florence SC.
We came as a party of 6 and 3 orders were incorrect. We sent 2 steaks back because they were cooked incorrectly and when it came back out it looked like it had been microwaved and was totally burnt and dried out. Then would only honor one discount/coupon per table even though it was all separate checks. Store # 4812 Brookfield, WI
In the past week, we've eaten at 3 outbacks ! Our experience has been awful. The steak is so tough and veiny couldn't eat it. Those blooming onions are a joke unless you like them burned and swimming in grease. Highly disappointed and don't think I'll ever try again.
I am becoming very disappointed in your Lakewood, Ca. location. A few years back they went from the red, blue and gold tops to black (very generic), the quality of the meat very from excellent to poor. On my latest visit the utensils were delivered on a small tray, four sets placed on the edge of the table. I would expect something like this from a Denneys.
Part of the reason I started going to your restaurants was the dining experience, if this is the direction you are taking your restaurants in I will take my business somewhere else. The few extra miles will be worth it.
Writing in regards to martinsburg wv location. They have once again been shut down by the health department for the same ongoing problems. Filthy kitchens (beyond unclean) non-working heating/cooling food equipment and an infestation of cockroaches. All of which I know have been issues for the past several years. The proprietor doesn't care to change things, management doesn't care to change things so why would the employees take initiative to change? Maybe it is time for corporate to change things before the outback trademark is forever tarnished and/ or someone is made severely ill!