I had a delivery of 2 prime ribs scheduled for 5:30 p, They had not arrived by six. I called several times and was given different stories: 1. They are on the way but I cannot tell you when they left. 2. 10 minutes later, I was told they had just left (I live 1.6 miles from the restaurant).I called at 6:20 and was told that the manager had just left bringing my order which was now over 50 minutes late. When the food arrived, it was cold and although I had asked for one rare and one medium, they were both cold slabs of medium beef. .
Outback store #1061 charged me me for 8 beers during HAPPY hour on 07/17/2017 @ 6:59pm. This is a place I frequent every week for the last 7 months. Only having 4 beers as an gastric bypass patient I was overcharged and asked to leave the bar. The bartentender whom I've never seen before rang in 8 beers @ 22oz. Per beer. As an CDL driver there is no way for this to have happened as I would not have been able too leave leave the bar intoxicated. This is a common practice to gereratate income from a slow rainy Monday night to gerate numbers for sales. Very dissapoited with this location. All my my fellow brotherhood of drivers will boycott this location.
disgusting...absolutely nothin australian about any of it...wankers
So let me tell you about my experience at Outback in Pensacola Florida on July 16, 2017.
My daughter-in-law called the Outback in Pensacola and made reservations on July 14, 2017 for the family, fifteen of us, to celebrate my wife and my 40th wedding anniversary. On the afternoon of the 16th, she called again to confirm the reservations. I guess it all started when whoever she talked to seemed to forget to mention that they moved across town to a new location. So we all pulled into the old location to find out its closed and moved. Not too much of a problem, we headed across town and let them know we were there and ready to eat. Now we had a 5PM reservation, but we sat outside until 6:45PM until they said they had a table ready for us. What a waste of time making reservations!
So we get to the table and the waitress takes our drink and appetizer orders. Another 20 minutes passed before we got the drinks. So we waited, expecting to get the appetizers at any time. Instead, there are now two waitresses now taking everyone's orders. About 30 minutes later, here come the appetizers, and about 20 more minutes pass and now some of the food is coming with the appetizers! I'll not give you everything that happened, but a good idea of what happened next and why I'm so upset.
First my daughter-in-law's steak that was ordered medium well was cold, raw, and bloody. Then my one son-in-law's hamburger came and it was burnt all the way through! Then my other son-in-law's steak came out burnt on both sides and cold and raw in the middle. Then when they brought out my steak and lobster, the camel's back was broken. The lobster was so over cooked it was like rubber and my steak, (I ordered it well done), was burnt on one side and raw on the other, red and bloody in the middle. I had also ordered the sauted mushrooms, but they were nowhere to be found.
Plates were sent back. Several of us didn't get to eat anything because we didn't want to wait another hour for another plate full of raw greasy food. The one manager I guess thought he would make me happy with coupons for free entrees, but this went way beyond that, and what good are they to me because I'll never go to an Outback ever again! Another manager offered us free chocolate sundaes, like that would make everything better. Hell, on one of the appetizer plates, even the fries were raw and soaked in grease! It was disgusting! The entire event was disgusting! I would say that nothing was cooked properly but my wife's broccoli and carrots were done right. Other than that, right down to my 6 year old granddaughter's grilled cheese was screwed up! The entire time at Outback was a complete and total failure!
I got to tell you that we went to Outback because my son told me that he always goes to the one in Destin Florida and he said that it's always awesome, great food and service. Maybe the people from Pensacola Outback need to go to Destin Outback to learn how to take care of customers, correctly take orders, and maybe even learn how to cook!
So Outback in Pensacola Florida was successful in ruining our 40th anniversary dinner, and we ended up in a Wendy's having a hamburger! Thank you so very much!
Ira "Jake" Jakob USAF (Ret)
100% Disabled, Not Ready To Quit!
Sad to say our dinner for 6 was so uncomfortable because the AC was not running ! When we inquired w were informed that Corporate was controlling the thermostat from Florida ! Are you kidding me ! I live in West Texas does HOT mean anything to you there in Corporate ! Going to be going somewhere else for our Steak Shrimp and Wine !
What happened to Outbacks quality.... it's gone.
On five occasions between two different Outback restaurants ( Woodbridge, Va. & Stafford, Va.) outback could not get our orders correct. There is an obvious lack of training of staff (not knowing the difference between medium and so rare the steak gets up and walks away), a clear lack of supervision (all five orders were incorrect... maybe there is consistency) a lack of quality assurance (as no manager made an attempt to take corrective action) and a lack of corporate oversight (as the issues continue to persist). Corrective action is not imminent and certainly I have the feeling that corporate is not interested in lessons learned.
The last order (7842009 if there is any interest) was so bad, it compelled this review. Not because I am a disgruntled customer, instead because I really enjoyed Outback for many years before their decline. But back to the last order: I went to the Outback in Woodbridge, Va. to pick up the order I placed on line (see order number above). I got to the restaurant, payed the bill and received my order..... when I got home, 20 minutes later, I looked in the bag and noticed I received someone else's order. I took it back ( another 20 minute drive) and the restaurant handed me my order. It was not recooked nor was it kept in a place to keep it warm, no, it was kept right by the take-out door for 40 minutes. By the time I got the food home,(20 minutes later- a total of 60 minutes later) the food was ice cold. Cold crab cakes. Cold coconut shrimp, cold onion pedals, cold burgers. Then the big surprise... the blooming burger was nothing but a burger patty with over melted cheese( which had to be put on when the patty hit the grill because the inside off the burger was raw (photos taken). The second burger was suppose to be grass fed burger, also medium, was also raw on the inside. Forget the ketchup, mustard, pickles, onions, etc. those must have been extra charges but I do appreciate Outback asking if I wanted them.. I did, but the joke was on me.
There is no quality control, quality assurance or quality oversight in my opinion based of my last five experiences at Outback. My Goodness, Outback is actually making McDonalds seem better. I never thought I would see the day.
I know I won't be going to Outback for a long while if ever again. There are to many better steak houses who appreciate my hard earned money.
The incredible Manager Sara at the Littleton Co. restaurant went above and beyond my expectations as I was having trouble with the Sam Adams I ordered, it just didn't taste right. Sara bought me a second and it still was not what I knew it should be, she made suggestions and I finally decided on my second choice and it was just what I expected. Sara was so willing to please but on a professional level that it confirmed that my choice to come back a second time was the correct choice. My wife and I were at the Cheese Cake Factory just a few minuets before and walked out once we looked at the tab for just a glass of house wine and a tap beer, we decided that the Outback would be exactly what we needed. Our dinner was just as we expected it to be and the wonderful Sara was a delight. Just the right change in management that was needed to make a poorly run restaurant with sad food a great place to eat and spend my hard earned money. Thank you and please recognize Sara for taking such great care of us tonight - 7/15/17. Paul.
Incredible and wonderful food and SERVICE at the Outback located in Kedron Village, Peachtree City, GA 30269. We just came home from celebrating my birthday dinner. Three out of four adults are doing the Whole 30 program, so we have to be careful what and where we ate. Emily was our server, and was the BEST. She completely understood why we asked for our steaks to be cooked without seasonings, why we needed just cinnamon on the sweet potatoes, and she offered us clarified butter. I was thrilled with our food, and especially our service!! The management has done a wonderful job selecting and training wait staff! Thank you for a very special meal!
We went to the Outback in Spring Hill, Fl. Asked for flavored tea and was informed they no longer serve it, did not know why. I cannot drink alcohol due to a health problem and also my husband likes to have a beer or two.(some one out of the party needs to be a responsible driver). The flavor is available at the bar, but not for tea, only if you order an alcohol drink can they give it to a customer. We used to live in Palm Harbor, went to that location all the time, but stopped because they stopped carrying the flavored tea. We always bought hundreds of dollars in gift cards, but not anymore. Shame Outback only wants to cater to the alcohol drinkers and the devil with non-alcohol drinkers. Shame on you.
I went to treat a friend to dinner 07/01/2017 at the Outback in Blaine,Minnesota. This was Saturday afternoon. We did get seated fairly quick. Our server Patty started out alright until we asked if two more guest could sit with us. It was like someone had turned a switch on with her attitude. She was rude short tempered and downright snippy. Once we received our food, my steak tasted like she had deliberately poured on hot spices and excess pepper all over it making it impalpable. When I asked her about it she became defensive and wanted me to know that for 11 years they have used the same recipe. I have been to the Outback in Roseville,Mn and that was great. Needless to say I did not believe her. With all the coldness of an iceberg she then asked if I wanted her to send it back to the cook. I certainly did not trust her to do that. I did notice all of the other waitress were all smiles and friendly toward their customers. It made me wonder why did we get the bad one. At the end of our meal the big surprise came when she brought over another loud obnoxious women who basically confronted us about the over spicy food. She was overly aggressive and leaning over us asking if there was anything she wanted us for her to do. Once again she retorted about the 11 years of using the same recipe,she was in our face and did not seem sincere about anything but getting us our of there. This women ( manager ) should never be working with the public. I also heard other customer's complaining about the over spiced steak. There was also a customer next to me that did not eat her steak.
My opinion about this steak house is that they either hired the wrong people and the wrong chef or they don't care if customer's ever come back. If I do ever decide to go to another Outback it will be in Roseville.Mn
Just thought you might want to know what there doing over there with your restaurant..
Had gift cards & traveled about 2 hours for the crab & steak. Food was great. Service left much to be desired. Our server was not available/invisible during most of our meal. We asked for bread, she forgot. Refills were hard to get & my husband got the wrong soda. After the 1 refill no other offers...When paying over $70, good service is expected. Have eaten at Outbacks previously & enjoyed it very much. The servers and their upbeat attitudes adds to the experience. What we have come to expect.
Disappointed in this one.
Veterans Day and I was out with my Vetran friend who is 92. They were giving away the blooming onion if we knew the password. I said "Bloomin Onion" our waitress looked at us and said, "sorry the wrong password". I was dismayed that they were going to refuse our 2nd WW vet a blooming onion; However, the people in the next booth told us it was "Bloomin Monday" The waitress was pissed and told them they shouldn't have told us. I wonder if the words would have come from the veteran's mouth if he chose NOT to fight for this country and her freedom if she would have refused him. The end result, she served up a burned up pile of dark, brown crispy battered Sh- - hardly any onion at all. I have the pictures to prove it. Disgusting, I was sick with food poisoning fro 4 days!
They don"t call it the "Outback Shithouse" for nothing.
My family wife , son and I went back to Crystal Lake witch this time was better My wife had the pork choppes , my son had the rip eye and lobbester , I had steak and crab we all had the sweet potato account vegetables were so bad last time Wife said the pork chopped was better then the chicken but a little tough , son steak was ok but had to much ingredients , my steak was tough just like last time the Mgr. said then been getting bad steaks but was changing venders
I live in victorville
We have been enjoying eating at the outback in Glendale Az for years. Their background choice of music has changed over the years. It has now so bad we have decided it is better to eat at home than to suffer thru another night of that music!!! Unless the background music is changed to sound more like real soft background music we are thru!!!
My husband and I visited the Goldsboro, NC location and ordered the sirloin and lb of crab legs
.i asked the waitress to separate the steak and crab legs because my husband do not eat seafood. When our dinner came everything was on one plate. I ordered the petals and requested that they are not cooked too hard, well they came out burnt anyway. The manager asked to top off my husband's tea not confirming sweet or unsweetened she gave him unsweetened tea. So unprofessional, the waitress over charged me on top of all the other mishaps. Terrible experience ever and money wasted!
We most recently visited the Outback Steakhouse #2321 in Jackson, MI on 7/2/17 and our server was Heather #126. There were 5 individuals in our party we requested separate checks for a party of two and a separate check for a party of three. Two appetizers were ordered a blooming onion and a boomey mushrooms both items were over cooked. The problems did not stop there my wife ordered a 11oz sirloin medium rare she receive her steak well done the server looked at it and agreed the steak was indeed over cooked and had to been sent back I ordered the chicken on the Barbie and it was over cooked one piece actually was black on one side I sent the entire order back and did not want to try another one ended up not eating anything. Another person in our party ordered a 6oz sirloin it was also over cooked!! To top things off a party of 6 came in and set down across from us 20min after we were seated and they received their order before we did. I asked the server why they receive their food before us and she stated "well I turned their order and your order in at the same time" my question was why did she wait to turn our order in 30 some minutes later? Needless to say this Outback Steakhouse does not at all compare with other Outback Steakhouse restaurants that we have eaten at. It truly is a shame that you allow this type of food to be served to customers and have servers that really are not the least bit interested in customer satisfaction. Based on the above a visit to any other Outback Steakhouse will not be a priority for me. Respectfully Submitted Wayne Hawkes (hidden) Aurora, CO
Why do you think they named it "outback"???
A. it's a shit house.aka out house.
I ordered the porterhouse plus add on crab.
By far the worst meal I've ever been served.
I sent it back and was re-served steak still bleeding and stale, cold crablegs minus a couple legs. Big rip off $84.86 for lousy meal and service.
I had one of my worst experiences at Outback in Woodbridge, VA last night. The manager was lousy. Keep in mind that Outback has been one of my favorite restaurants. I waited for hours for a waitress to take my order, only to see customers that came in after me being seated, order taken, served, and leave. When the manager was signaled over, he only made excuses for the waiters. The waitress, when we got her attention was excellent, but seemed somewhat frustrated with how things were being handled. The manager spent at least 30 minutes with the guest at the table behind be commending them and acknowledging their birthday celebration. When we finally got our order after a long wait, many guest that came in after us were gone. This is not characteristic of what I have experienced at Outback.
Better management training for follow-up on return complimentary customer service is desperately needed.
Union store in memphis ,tennwaitress and service was horrible today so much I can say but one word that will sum it up HORRIBLE
Re: call ahead seating to the Cedar Rapids Iowa location.
This location is suppose to be open from 11:00am until
10:00pm on July 3, 2017. At 4:30pm called this location,
letting the phone ring 26 times and again at 4:51pm, letting
the phone ring 26 times without an answer....what gives?
We eat at this establishment At Least once a week! AND
I can't make call ahead reservations today.....So Long Folks!!!!
Wrote the following review 5 weeks ago. I contacted Outback per their instructions and received and email that they would send something in the mail for the bad food etc. That was 4 weeks ago and nothing in the mail. It is pretty obvious that Outback Steakhouse no longer values their customers as management cannot even follow up on what they say they will do. I use to love coming here but NO MORE. No wonder this Outback is so poorly run. "A Miss on Multiple Levels" Reviewed 5 weeks ago Had to ask for the menu that contains the $14.99 specials. Placed our order and then we waited and waited and waited for out soup and salad. It took 25 minutes for those items to arrive. My soup was barely warm. Then, 10 minutes later our fish and steaks arrive. Mine was rare when I ordered medium well. The manager/chef came out and apologized, remade the steak the proper way and then did not charge me for my steak dinner. Very nice of him to do and I appreciate that. However, it took quite a bit of time to get my second steak - but it was done properly. Then for dessert....even before we place our order for dessert, the server gave us our bill. But we had to remind her our meals came with dessert. We placed our order and sat there for another 20 minutes before the desserts arrived. Very disappointing and I will not be back with all the misses. Visited May 2017 Value Service Food This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. See all of your reviews OutbackGuestServices, Manager at Outback Steakhouse, responded to this review, 4 weeks ago We hate that we let you down. We'd like to review this further if you could please take a moment to send me an email at (hidden) with the subject "TripAdvisor - South Las Vegas (Belz), NV". We can then correspond directly over email. Sincerely, Madeline Outback Steakhouse https://www.tripadvisor.com/ShowUserReviews-g45963-d4481698-r488873356-Outback_Steakhouse-Las_Vegas_Nevada.html#