I would like to advise you of what I experienced at your Orange Park Florida location, I have been here many times and have always had a great experience this Sunday I received another great experience and wanted to let the store manager know of how well his cook and the staff did at preparing my order so I called back to speak with him I talked with a person who answered the phone who asked for my name for some reason as I was only looking to speak with the manager I do not feel a customers name should be asked for, after I gave her my name I heard nothing immediately put on hold and after over 17 minutes with no body picking up the phone to let me know something I hung up, so after being so impressed initially I became disappointed by someone who has no concern for a customers time or what started out and should have been a great experience it makes no since for her or anybody answering your phones to think they can let this happen, I'm not sure if this is where to leave this info and would appreciate a reply back to let me know where to go from here.
Been here several times (Vero Beach, Fl) keep trying to give it another chance, but tonight was the last straw, service was extremely slow as usual and the icing on the cake was not returning our credit card, only to find out server said she unknowingly dropped it on the floor.... unbelivable.
We also noticed serval people seated around us sent their food back, seems like they can't get it right ?
I think with all the negative comments that I have been seeing, explains why there were actually parking spots at peak hours on Saturday night ! Won't be returning !
The worst steak and wait time ever at the Outback in Dublin, CA. We went there for years and gave it one more try today. Never again, it's a waste of time and money. Sloppy plate presentation, I can't find the words to tell you how horrific an experience it was. Sign in window announcing new ownership coming, yet when I asked the waiter about it, he replied I hope not, too many changes-moral at all time low!
I looked forward to having to my 65th birthday dinner at outback steakhouse. I only found out today that the restaurant in new Port Richey FL was not open any more. Looking for another restaurant close to our home, we drove about 10 miles to route 54 in the Trinity area... Here in Florida. I have to say that the service was great
.. but It down hill from there. I ordered the prime rib that was over 30 percent fat and it was flavorless. The blooming onions base was saturated with oil and we only ate the outter edge. The baked onion soup was what we remembered the of the meal was rated a big (F). I will wonder if Port Richey FL location was closed due to what might be at this place we went to this evening. When you spend 70.00 dollars or more for two to have dinner you should should feel good about your experience. That did not happen at all.
I just wanted to thank our waitress Erica H., at the Outback Steakhouse, in Montrose, Ohio ! She went beyond the call of duty, when my Origami Owl necklace broke, and all of my little charms fell out, all over the floor. She went and got her phone, for a light, and then got down under the table, and retrieved all of my necklace parts !! That necklace means a lot to me, and I was deeply appraised by her kindness ! We are going to eat there more often now, because of her !
When longhorn has to only let you have one side at lunch was always two now you have to pay for the second side in Chambersburg,Park. Do not know if all Longhorns are this way ,but you lost my family weekly no more going to your restaurant we now go to Texas Road house.You get two sides with your order. Wake up Longhorn!
Dothan Al , Outback steak house, You never disappoint. Your complete inability to promptly serve an order, that I paid for ( no coupons, happy hour or such) and ask that it be correct all at the same time I take full responsibility for ordering an item that " you ran out of" but please, don't tell me this until I have all of my other food. My steak which I ordered well , was raw not even rare! And yes please, put the ice cream in the bottom of the bag to melt. luckily the food was cold so the ice cream survived this tragedy. I will give you one thing, you managed to make 4 happy.... my dogs !
Ice cream and desserts are always put in the bottom of take out bags because heat rises. They did the right thing doing that.
You really need a good operations team if you're going to offer delivery. I ordered at around 6pm this evening, and when i called around 7:30, i was told that it was a takeout order. So, my food sat until i called back, then it went out for delivery. Then, the driver was at the wrong address. On top of that, the online delivery app does not work, you have to calk the restaurant. Too much is going on there for them to handle deliveries. I worked in quality assurance for a major hospitality management company. Maybe i can help.
My husband and I had the worst service We have ever experienced at Outback Steakhouse. From beginning to end, our server was rude, made us feel uncomfortable and had a horrible attitude.
2 days ago my wife and I decided to use the coupon that we had received as a gift to go to Outback they hadn't been in quite a while because the quality of the meat continues to decline in each and every visit in the last 2 years.
It was a $30 steak it should have been superb however I could barely chew it was so full of Gristle it took me and my dogs 3 Days To eat It.
I don't mind spending $30 plus for a good meal if I can really enjoy it. I could have went to Publix supermarket and picked out the worst steak I could find and saved myself a lot of money, cooked it up and chew on it over three days with my dogs at a great savings.
It's sad, I used to enjoy Outback
The waiter was very slow and got just about everything wrong, Started with water, we asked for lemon and we didn't get lemon. I ordered the ribeye with mushrooms and he didn't bring the mushrooms so I had to remind him. My date ordered the filet with endless shrimp. The filet was burned on the outside and raw on the inside, her shrimp was in a pool of something, very soggy. Good thing the place was slow, I will never go back to outback in Stuart again.
Dear outback had the worse experience at Gainsville today i just turned 65 today took a party out for dinner ...worse service EVER
Just tried to eat at Modesto, Ca location.
My medium ordered sirloin came as beef jerkey. I sent it back, never to see a waitress again. As my family was done eating, I walked to kitchen to ask for my bill less my meal. We had six different servers, not one cared, that I never got my meal.
As we were leaving the restaurant, the seventh person we had wait on our table, offered to give us my meal to go. We wont be back.
Doubled back to Outback , North Charleston South Carolina, just to check on their food safety procedures..Unfortunatly the Manager Derrick laughing said Corporate personal are idiots.We back to the same cross contamination of meats on Sauteed..Especially Friday and Saturday nights.Sautee is a pig pen who cares..Get money!
Tried ordering online as usual....it seems to have changed....AGAIN....I had no luck ordering and had to call the restaurant which said they had to put me over to pick-up....phone hung up???????? I called back, because I REALLY like your Victoria Filet and lobster. Second call I finally got someone who took my order...VERY frustrating!!!!
PLEASE make your online orders easier to do!!!!!!!!!!!! It's too confusing. It was great for a few years, but the last year has been awful trying to figure it out. Love your food tho., Jo Hendricks
Outback Steakhouse-Colorado Springs CO-went there for lunch today. It was horrible. We had coconut shrimp-this was lukewarm. Potato soup-this was watery. Fish tacos-ordered three-got two. The service was fine. We ate and paid and went home. About 4 hours later we started getting horrible stomach cramps and diarhhea. Next came the vomiting. We called the manager, Brian, and he told us to get medical help. We asked to talk to his supervisor; left our phone number for a return call and we are still waiting. The bathrooms were disgusting. There was backed up sewage in there, too bad we saw this after we ate and not before. We will never go back to this Outback off Powers in Colorado Springs. We have put in a complaint with the health department. We should have know better when there were hardly any customers in full blown lunch hour. Beware of this nasty place.
My family had a terrible experience at the Outback in Lynchburg, VA on Sunday at lunchtime. We arrived at around 12:15 and was seated right away. The waiter(Mike)) came to take our drink order and to tell us he had only been there for 1 week, we all ordered water. 20 mins. later he brought the water and the glasses were so full it spilt on the table and the floor. Instead of mopping up the floor he took his foot and just moved it around. We ask for napkins to wipe up the water spilt on the table which we never received. We had a baby with us so we were eager to get some food for her. Three of us in the party ordered drinks from the bar. 45 minuets later the baby is very upset and was taken out of the restaurant. Mike delivered the salads which one of them had the incorrect salad dressing. We ask him about the drinks from the bar he said oh yeah let me check on them, he came back to say they had been sitting at the bar. He goes to deliver them and spills two of the three on the table and all over the floor. That was definitely the straw that broke the camels back. Grant you none of us received our food, I can't blame all of this on Mike, he should've had someone working with him because we could tell he was very nervous. The manager was approached and wanted to know if he could get us a another server. We explained not really we had a baby that really needed to eat and it was way past her lunchtime. I can say I really have no desire to go back there.
Just horrible service and pretense of our meal Server didn't care, nor did anyone else working here
We need an Outback back in EDMONTON. Miss our favourite dining experience.
Be aware that the Westminster Colorado Outback steakhouse has their staff finger banging the food and eating off the plates before its served to the customers. Gross!
Outback Steakhouse North Charleston, South Carolina, takes the uncooked steaks and place them in the same tray as the cooked steaks, that go to customers. They also have roaches crawling all over the place. I ask the Manager Tommy about it, his concerns are not food safety, it's the number of plates he sells. PLEASE !!They need DHEC to SURPRISE VISIT!! the store, over look culinary procedures in the. BOH, Outback North Charleston..
I went to bossier outback to pick up food Sunday night . But originally ordered from Shreveport .The manager and blonde girl in Shreveport didn't want to deal with my cards that were given to me from the original store that messed up my order to begin with. I wish I would have known that. Because that's not what I was told by the manager who gave them to me.So now Im in the bossier outback again trying to pay for my food with the cards I was given by another manager to use when I was ready to try outback again . The manager with glasses smaller guy told me I couldn't even use one card for the onion. I still had to come out of pocket with more cash. I got my food it was terrible I had no bread to start.No silverware No toppings for my potato very little sauce for my volcano shrimp I ordered it on the side I ordered 4 orders of shrimp and only received literaly 8 shrimp in each box what happened. My steak was over cooked. The boxes were filthy had a small hole in it from a pen. The ice-cream was melting because there were no lids on them at all. No lids on my macaroni either plus it was very dry. I even ordered extra sauce and offered to pay for that. I had maybe 5 things of that sauce for the onion but I didn't even ask for extra of that sauce I asked for ranch for it on the side. I got orange sauce not ranch or anything else I asked for. The cookie we got was old it looked like it should not have been sold. I originally didn't want to order from bossier because the last 2 times I've ordered from that store it's been awful nothing is changing. It was not like this all the time. I was not to long ago a regular customer. I could deal with a missing potato everyonce in awhile but this is ridiculous. I will not ever eat at bossier outback again.,even if I accidentally even ordered from there again. It sad because we used to spend at least spend $100 everytime we would eat there thru takeaway.
Concerned client!!!! Your Herndon, VA location has failed me 7 times now. I will spread the word DO NOT ORDER from OUTBACK! I spent 30-45$$$$ and each time I get over cooked meat-->prime Rib especially................... I don't care if it's two minutes before you close or more than two hours THE QUALITY SHOULD BE THE SAME!!!!!!!!!!!!! NOT the last piece of prime rib to start the next day!!!!!!!!!!!!!!! Look up my orders UP. I'm DONE !!!!!!!!!!!
1517 Millikens Bends rd.
Herndon, VA 20170
If you ordered seven times and it was bad each time for various reasons, then after
the 2nd or 3rd time, you should not have gone back., You're really stupid.