Outback is my family favorite, unfortunately I had was giving a waitress who rendered terrible service to me, I was upset n thought what was best to do. I paid my tab n complained bout the waitress service, I left without causing a scene, n contract manager with my concern, the manager spoke with me informing me that he will look into it n give me a callback, well it's been three days manager still haven't call me back. It's not fair that I have to be treated in this fashion. I'm upset! Madison Heights, MI location render poor service, the manager John needs better management training n care bout customers who spend money concerns.
So disappointed. .hadn't been in a while. .....my wife and i
went to Temecula Ca to enjoy The Steak & lobster. ..so Heavily Advertise in California. .just to be told immediately that the The Outback Ad
doesn't Apply to California. ..like it was a problem to accommodate
us ..due to we not reading "the Small print " said the Waitress. .
wasn't Kool. ..
We had a terrible dinner at the champaign Illinois restaurant. We waited for over an hour and when we got our food it was luke warm.
206 W Kyle St
Ogden IL 61859
Terribe .No 12 0unce steaks available @5:15 PM. This is the beginning ofheinner hour. POOR managementmon ordering of food on 86 st in roklyn NY Will NOT go back.
Never had a bad experience at Outback. food and service are good.
Food has gotten very bad. Prime rib in Anderson, SC, was tough which it should never be. Quit doing Red Hat dinners there. Yesterday, had lunch in Easley, SC, and will not do that again either. Prime rib sandwich was on dry bun (not warm or toasted) and cheese was never melted (stiff right out of refrigerator.) Also, got a mini shake. Key word is MINI all of 3 ozs. for $3. Just not going to try Outback again anywhere!!!
We went to the Outback rip off in West Des Moines, Iowa. Our waitress was CLUELESS, had no idea what was going on with ANYTHING. Everytime we asked about a menu item she said "I can ask". We asked her nicely if she was new, just curious, and she said "No, just akward". Another waiter was explaining how Red Lobsters food was better and all about when he worked there to several table's, loudly. We had BROWN lettuce on our overpriced dinner salads and when pointed out they said, well we just cut that Romaine so I don't know what to say. My husband is a rib Finatic, Even at high end resturants - which this was NOT, 8 bones is NOT a full rack. Our waitress said , yeah they are "I know cause they fit the plate". I will make sure that everyone I know, knows our HORRIBLE HORRIBLE experience. This place was SUCH a disappointment.
Got up and left from the Round Rock, Texas today. This won't some as a surprise to you if you have a decent District Manager. Since Dupree has been gone, there has been NO, absolutely NO management apparent here, at least from the observation of customers. Can't get seated, can't get food out of the kitchen, timing terrible. Even the servers live on edge, spending their life apologizing. Today, we waited twenty minutes for a salad, which came entirely wrong, with NO dressing. Simple things. These servers don't have a clue what to look for when they're carrying food out of the kitchen. This store should be closed until you can find someone to run it. About our tenth time in six months. We WERE regulars. Today was the straw that broke the came's back. Tired of cajoling, being offered "a discount". Just want decent food, and decent service
We had a really bad experience today in the 4402 Cortez rd Bradenton, today at lunch. We came in at 12:40. We had a 2pm meeting scheduled. We ordered in at the bar area as that was available with no wait. After waiting to be served (although there were few people there) we received our slab of ribs at 1:25. It took 45 minutes to get the order out! The server brought the full rack of ribs which we were splitting between 2 people. There was no barbeque sauce, we asked for it, and they brought 1 small little bowl after some time to be split between 2 people eating for a full rack of ribs. We had only minutes to eat our lunch as we had to make our 2 pm meeting. We notified the waiter/bartender and asked him for a check. He brought the bill, left with our credit card - and brought it back with nothing to sign. He had no idea where the credit card receipt was, said he was sure he ran it, so he had to get the manager to handle it. By the time she came back it's minutes to 2, we're late with a 15 min drive to go. Angry, we sign the bill leaving a zero tip , rush out to the car, realize we did not have a credit card. Go back in, to get the card magically the credit card is nowhere to be found ask for the manager who does not come after two different people look for her. Now it is well after 2pm. E.ventually she comes. The manager claims that she was sure it was in the bill book and we must have it. I had stripped my husbands wallet, my purse, the car, turned all our pockets inside out. Even more frustrated we ask for the owners telephone number, leave really late leave, really late. Call the number of the owner, left a message because we were told he was too busy to talk to us. Stop to cancel the card. Now later. The owner never called back.
Wanted to order your free appetizer with any purchase as to go. Was advised when I called it was one coupon per car(which was not stated on coupon). Was speaking with manager Lane and was hung up on. When I called back she said that she had checked with other manager and she could use 2 coupons but not 4. Advised order had been placed but we would not be picking up. We visit the Gastonia NC store often. This has certainly changed my view of your establishment!! I am very dissatisfied with this experience.
Commercial on Tv channel 2 from Los angeles for steak and lobster starting at @$14.99. Went to outback in Brea for dinner and waitress says oh that commercial was from another state, ours was on special weeks ago in California. Went home two nights later same commercial on channel 2 and stated Los Angeles area!! Is that how outback gets you there to rip you off???
Outback Steakhouse #1614 Sioux City, Iowa. This review is about the Baby Back Ribs which in fact are very good. On my latest visit 3-7-15 I ordered a FULL rack of ribs, a drink, plus Tax for a TOTAL OF $34.02
(A full rack of ribs cost $18.99) I was charged $29.00 for a full rack of ribs. The manager told me I was only allowed to get 8 ribs for the full rack and 5 ribs for a half rack. I have never in my life heard anything like this. The menu states HALF RACK $14.99, FULL RACK $18.99.
I have been in the BBQ business for awhile and a Full rack of Baby Back Ribs has approx. 16 ribs. That makes a half rack 0f ribs= 8 ribs. I for the life of me do not understand how Outback gets away with this. A FULL RACK OF BABY BACK RIBS AT OUTBACK COSTING $29.00 WHEN THE MENU ADVERTISES $18.99. Well the Manager "Owner" Sarah McDonald told me the Menu's were not right and they serve 5 ribs for half a rack and 8 ribs for a full rack. I said then why doesn't the menu reflect this? She replied that it was out of her hands and then told me to call he Boss Mr. Colby Smith 402-885-0348 which I have not done. I presently have a call into the CEO of Outback in Tampa to get this resolved, what a RIP OFF. This is the second time this has happened and Sarah "Owner" told me she could not continue serving me a full rack every week for $18.99 as advertised. What is this world coming to? I can be reached on my cell at 772-834-9534 APPALLED to say the least.....Frank Rhodes
Addressing The Outback Steakhouse, I Charles Shaffer Have Run Into The Same Situation As Frank Rhodes. I Live In Cape Coral FL And Ate At The Outback Steakhouse On Pine Island Rd Night And Run Into The Same Problem With The Amount Of Ribs That's Served As A Full Slab Of Back Ribs. The Menu Advertise Says Full Slab Of Baby Back $18.99 At Which Is False Advertisement When You Only Serve 8 Rib Bones As Your Full Slab When Everyone Knows That There's 15 - 16 Bones Per Slab. Plus Whoever Is In Charge Of The Cooking In The Kitchen Obviously Don't Have A Clue On How High The Grease Should Be Set In The Deep Fryer, Because My Blooming Onion Was So Over Burnt Nobody Could Possibly Eat It, And When I Told The Waitress, She Sent Out Another One At Which Was Also Burnt To A Crisp.
Our close friends had been drinking at the Narcoossee road Outback for many years and then left and never went back because of poor customer service.. and an uncaring disinterested manager.
I'm a creature of habit and continued to dine there because it was convenient. However the poor service, poor food preparation and general grubbiness of the place has made me now a believer
and I've moved on to spend my money at a establishment that cares..
THIS WAS MY SECOND TIME AT THE STATEN ISLAND NY. STORE THE FOOD WAS HORRIBLE AND THE SERVICE WAS VERY SLOW.I WOULDN'T GOOD BACK AGAIN
I cancell my order and they still charge me for a filet I DID NOT EAT or took with me and I tried to get my money back. OUTBACK kept my money.
On 2/8/15 my husband and I had dinner at your Orland Park, IL location and he ordered ribs and I ordered the Ribeye steak and I asked for it medium and for the third time in a row it was overcooked to well done. So the server graciously took it back to have another cooked to medium. In the meantime I watched my husband eat and he shared some of his meal with me. The manager returned with the new steak and said this one should be better and it was but by then, I had lost my appetite and was quite disturbed that she did not apologize for the inconvenience or offer me anything for my troubles. I can understand this happening on occaision but 3 times in a row! It's very frustrating spending $60 and you can't even enjoy a dinner out with your husband. We have enjoyed Outbacks out of town but will not return to this facility in Orland Park, IL. I would hope to be contacted by corporate and offered a replacement dinner. Thank you.
same here, the last 3 times I went the steak was either raw or done, through I ordered medium.
I am done with outback. They are terrible....
Service is terrible and their salads are an insult now. I used to go to outback Sandy, Utah
On 2/10/15 in Wilmington,NC , I ordered online at 6:08 pm for 6 people. I scheduled pick up at the restaurant at 7:20pm. I arrived at the restaurant about 7:15, only to have to wait 15 minutes before our food was brought to me. Upon returning home and unpacking the food, I was missing two of my sides. Also two of the entrees were with the wrong sides and were undercooked! I had grilled shrimp, that belonged with another entree, in with a cheeseburger, which was not prepared correctly either. I wasted over $100 on a meal that was supposed to be special for my family last night! The last 2 times I have had an Outback experience, it has been HORRIBLE, both in the restaurant and with the curbside take-away. The service stinks, the food comes out cold or not cooked correctly, and in the end the only thing it does is cost money for a terrible experience!! After dining somewhat regularly over the last 18 years, I can honestly say that last night will be the LAST time I ever eat at Outback Steakhouse!!
same here.... except in Utah.
They will never see me again.
Rotten salad,grisly steaks poor service
you are right, same experience at sandy Utah
The worst dining experience ever. My steak was a Hockey puck. My husband waited 20 min for a beer refill, my daughter waited 30 for a tea refill. I waited to be asked for a wine refill. The manager did not make us satisfied as I thought he should have comped our entire dinner- it was thAt awful, we will NEVER be back.
today was my last time a outback, too. It was a disgrace and thrown away money.
I went to the Port Charlotte Fl outback last week with 2 friends and none of us were happy with our meals. The steaks were very very dry with no taste. will never go back there again the service was terrible.
I stopped going to outback some time ago. Today I went to get a take ut salad. It was so bad I throew it away.
They are a disgrace in Sandy Utah.