I am a huge fan of Outback. First, because I feel safe ordering gluten free there. And, secondly, because my son was stationed in Ramadi at the start of the Iraq war and Outback surprised the troops with a steak dinner during that horrible time. It, therefore, pains me to complain.
Last night we took guests to our local Palm Coast Outback to celebrate their 46th anniversary. Our waitress, sadly, was not very good. Our guest could not wait to get a rare treat of his blooming onion! Sadly, all our salads arrived and were eaten by the time his onion arrived. (This after several reminders to our server.). Bread was not refilled and we had to ask three times for butter. Our guest's pasta was served lukewarm and with little sauce. We waited quite a while until our request for more warm sauce arrived. Water and iced tea we're not offered to be refilled. And, though I had told them twice that we were celebrating an anniversary, the staff never stopped by to sing or offer a free dessert. In desperation, we ordered chocolate thunder to celebrate their special day. We were never even asked if we wanted coffee. A total disaster!
I realize that this is not the norm for Outback, but we will think twice before going back...and especially asking friends to join us! Please let Palm Coast know of our disappointment before more customers are lost.
18 Egret Drive
Palm Coast, Fl 32137
On July 3rd we were vacationing in Bonita Springs, Florida had the outback on our minds for supper, which by the way has been my number 1 restaurant for many years. To much disappointment it was by far the worst meal and all around worst experiences ever. The waiter had not a clue what was going on I order the No Worries prime rib and lobster for $23.99 cooked medium my husband ordered the outback special cooked medium. Mine was so raw a knife would not cut into it and my husband's was so well done the edges were chard burnt. Even though our waiter didn't hang around to see if everything was correct we did get him back over to our table he then sent the manager over and he was laughing about it all took mine back and cooked it a little more they did give my husband a new steak. The worst blumming onion ever did not even taste like the outback's. Then we got our check 73.52 I had to look twice. They had charged me 19.99 for my prime rib 9.99 for my lobster plus some more added things I called my waitier over once again and told him I had been over charged and said oh no you haven't the prime rib is not on the No Worries. I said yes it is he then walked to the front and got the menu and slammed it down on the table and said see I looked at him and simply turned the menu over and showed him he grabbed it and went away to come back with a new bill for 66.68 which still was to much but we just paid the bill and left. Don't know if I will ever go back to a outback again .
Me and my husband visited the Outback Steakhouse in Oxon hill Md last night on the 4th of july 2015and believe me when i say there were no fireworks in the appetizer/drink /bread. we waited over 1 hour for the drink was so filled with juice it couldve been served to an infant.the waiter informed us that there wasnt any bread. now this is supposed to be ready at all times. when i told the manager he did nothing. but heres the kicker my sides which were SUPPOSED to be loaded mashed potatoes with cheese and broccoli with cheese came to the table just as cold and plain i sent them back. guess what ???? the MANAGER brought me the same damn sides 2 more times on the 3rd time he just switched the ugly white plate no garnish no butter no HEAT. OUR CHICKEN WAS SOOOOOOOOOOOOOO GREASY IT WAS A SHAME.
These comments pertain to a recent visit to your Merrick, New York location. To get right to the point.. Waitstaff training really should stress some command of the English language/ my 20 yr old daughter , her friend and I are greeted. "Hi guys.. My name us Chris. Blah blah. " Later on " you guys" ok.? How about.. Hi my name is chris. How is everything/ You guys? Serioudly? And puh leassee. Do something about meal presentation.!!!!!!!I wish i could attach a photo of my six oz steak and sad little sweet potato thrown onto the basic white plate ... A little garnish. A little color. Something creative. Stop in YOUR local restaurant. It really looks pathetic. Whats the saying? Its all in the presentation and Outback is seriously lacking . Thank you
Your television advertising and your webpage both indicate that your restaurants are open for lunch 7-days a week. Yet, the restaurant in my home town, Fresno, CA, does not open until 4:00 PM To me, that is false advertising.
Trying to contact you through your website doesn't work either. I wouldn't go to any of your restaurants for both of these reasons.
In fact, I am going to file a complaint with the Better Business Bureau.
Online menu is not reflective of inside diner menu...I looked online and compared online menu to this particular establishments menu when we sat down and couldn't find what I was after...save your hard earn money and go to red lobster etc...I guess every restaurant has their own menu that differs greatly from the outback.com site...ahoy ahoy
Sorriest food I have ever had wedge salad brown pork chop ordered well blood running out steak ordered well blood running out sent back did not cook more brought out two more cooked same way
Outback Fish Hawk store.
New cutout at bar cause drinks to be mixed over ice container. During mix process, mixers, booze, etc. spill into ice bin. Also, poor caulk job between drain and new cutout is unsanitary and impossible to clean.
Blond server plays with her long hair for extended time while waiting to serve.
Loop 410 - Outback Steakhouse
Wife's prime rib was tough and fatty. My sirloin was burnt the first time, sent it back and got a tough one. The bill was over-charged, and there was no offer of apology from the manager. He asked how the meal was, we told him and he just nodded and walked away without apologizing.
I am a regular customer (three times a week) at your restaurant on us 1 in vero beach fl. For the last month there has been no air conditioning in the bar area and not only are customers complaining but your employees are also suffering. For a company with Outbacks reputation your corporate management team should be ashamed of themselves for not correcting this situation.
Will be looking to spend my money elsewhere!!!
Outback is an extremly racist enviroment, i know a black guy was attacked by a fellow white employee, the black employee was fired and the attacker was not, and before the attack one of the managers said he'll talk to the white employee but never did.
i am was an employee at outback and this just happened to me
Yes, outback is VERY RACIST. The GM Jeff, at the outback on Capital Blvd. in Raleigh, NC is very racist and don't know how to be a boss. One of the server put his dirty nasty hands on a customer's food and the server told the customer his hands are clean and didn't want to give her new food. Also, The GM Jeff, is always thinking white is right when half of the servers he has working there are not professional. He is always finding fault in the black servers and looking for any little thing to fired them over. The only reason they hire blacks are because they have to keep up with protocol. They will have a law suit on their hands if they keep on doing what they are doing and if it is the right person that knows their rights. I would have had them up in court a long time ago for deformation of character and loss wages.
hello my name is Kevin Moore , i am from east atlantic beach ny and my wife and i frequent island park outback . Our favorite waiter and whom we request even if it means waiting longer is a waiter by the name of Alfread. We were told he was let go for some reason.i spend alot of money there and the outback in port charlotte florida where i also have a resident..Iwas told by someone who works there a new manager was the reason,.The reason for this email is to let corporate know i will never step into an outback again. regard Kevin Moore......becareful who gets hired and fired
My wife and I ate at the Grapevine location this weekend. What a disappointment. My wife ordered the chopped steak medium,and found it tough, overcooked, dry and without any gravy. She ate a couple of bits and not being one to complain she just boxed it up and brought it home . Think we will stay with the Trailblazer from Cotton Patch
My wife and I visited your Stone Mountain, GA location on Father 's Day 2015. We each ordered the 12 oz. "Prime" Rib entree. What we were served was anything BUT."Prime" beef. Half of the cut was fat and gristle. The other half was tough and gristle. TOTALLY UNACCEPTABLE!
I complained to the server that "PRIME" refers to the grade of the meat. There are three USDA grades: "PRIME", "CHOICE" and "SELECT" (the lowest grade), and I doubted the beef we received would even qualify for "SELECT". I explained this to the Manager also, and he offered a "free dessert" which I declined. Outback will not see us again.
Had a poor experience at your restaurant in Denton,Tx. Did my survey and was contacted by email by a manager who said he would send me some coupons. A week later, after not receiving anything,I contacted him again. I finally got 2 comp cards for twenty dollars each,but one had a 2014 expiration date and the other had expired in April of this year. Is this how you take care of customers? My name is Judy Shelton -address 301Coronado #1019 Denton, Tx 76209. I am very disappointed in the way this has been handled.
We just had dinner at you location in delray beach Florida. Our server Jack started out as a experienced server. We ordered an appetizer and entree to share. He said I'll bring the salads, then the app, the the entree. We said sounds great. We received the salads, then the app came and two seconds later the entree arrived. He said to the Food runner, hey bring that back I just ordered that six minutes ago. Not quite sure how you cook a 22oz steak in 6 minutes. The steak arrives and the $25.99 bone in rib eye steak that was featured in the flyer was full of FAT. We split the steak to share and this steak was 75 percent fat . We asked for Jack to come to the table. He attempted to explain to us that it was a aged ribeye and had lots of fat. No aged ribeye steak I have had has been so full of fat. He was full of excuses. He offered another one we said no, how about just a little regular ribeye. The steak was delivered by the manager, i voiced my complaint to him. He stood by this fatty horrible steak that was being promoted. He said that the server should have informed us but did not. The new ribeye arrived and jack never came by to check on our meal. He literally walked by our table 15 times till he had to break down and ask if we wanted anything else. The manager was obviously a rookie. I did not ask for a thing, but a great manager would have done something .... A drink, dessert, app, something.... We stopped going here for awile for the same reasons and thought we would try again...:BIG MISTSKE
And another thing, Jack put our to go food on the floor....yes the Floor
My daughter has worked at the Jackson, ms location for 9 months. She has made it to head waitress and trainer. She loves her job. She has one employer that she does not get alone with. This girl a few weeks ago took another staff member and push this person into my daughter as hard as she could. Other employee told management about this because she then got into my daughter face saying she was going to hurt her. This happened after they had a meeting in the office and was told not to talk to each other. Since that this girl has threatened her many times. Many of the waitress have told the management. Sunday this instance happened my daughter was getting water for her customer and this girl was there. She waited till she finished and this started talking about u r going to respect me and my kid tried to get away from her. This girl took her finger nail and pointed it my girl face. At one point it left a mark on her face. One of guys ran over and grab the girl because she was going to hit girl. Someone went to get man agent. They came to get my daughter and fired. I guess they fired the other girl that night. My daughter call me crying because she loves this job. Monday she went to her second job. During the time on of her manager text her to tell that this came and fill out and application and got her job back. That is wrong. My daughter has walked away from her everything and she was fired
I called this so called corporate office to have the owners of this location to call me and yet to hear back from them. I guess a lawyer is our next choice of action. My daughter does not want to work for this company but I this girl that has bully her because some told her my daughter talked about her ( so high school not adults with a college education) which she keep telling my daughter should not have a job. I will not sit back and let her get away with this.
Well talk to the GM and I have never talked to someone as rude as him. They did talked to everyone but the two that were when the insistence happened. The manager on duty told my daughter she was fired but told the other girl to call and talk to the GM. When we talked to the GM, he want to know why she didn't call him? He wouldn't listen to anything she had to say. We took pic of the mark on her face from time and a pic from the last time. We are really thinking of getting a lawyer. Don't work for the Jackson, Ms location.
That's the Outback tell your daughter to find a better place to work they suck
Yes, they do suck. But that is why I took pic of my daughter back the first instance and I have text from employees that were telling me something was going on. I called friend who teachers law and he has found not he but three lawyers that would take our case but why do we have to go there. When we tried to speak with Chris the GM he was so nasty to his tone. Talk to me and my child like we r human.
it's attitude of a breed you have to hire, and hard to fire.