Information, reviews and public commentary for US companies

 

Papa Johns

Rating
0.562358
Web
www.papajohns.com/
Address
2002 Papa Johns Blvd.
Louisville, KY
40299
Phone
(502) 261-7272
Twitter IDs
@PapaJohns
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mohamed Hashem - 1 d 19 h ago

0

I am upset from UAE customers service team

I had a complain that i sent by mail to (hidden)

About bad service and that i got large pizza delivered to me divided into two small boxes and looks like suck and no one replied to me.

I think respect is more important than taste

I uploaded pics of what it should be pizza and all details with no reply.

I have to admit that papa John's Pizza taste is great but in terms of service pizza hut better than you in terms of respect.

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Nikki - 2 d 15 h ago

0

I WANT THIS KID FIRED!!! I'm looking for a Dean Huffman apparently he owns the Shallotte NC store! I been ordering the BBQ chicken poppers every day! Today they SUCK!!! They were old & hard & cold! I contacted their manger Kennedy Hughs who was hateful & threatening to me rude & hateful...refusing to replace my order!! I ask to speak to the manger & she stated it got no higher than her! I know that's not true! She stated she would give me 1/2 off my next order!! There will deff be NO MORE ordering! I paid 30$ for that nasty crap!! They have no doubt lost my business & I want to talk to this Dean Huffman!! I guess she thinks I'll let it go...she has sadly misjudged me! I won't let it go until I get this straightened out! It's illegal to threaten someone! She shouldn't even be in the public! Much less a food joint where curtesy is expected! I have been spending 30$ a day there I expect good hot food that I pay for!!!!

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Anonymous!!!! - 2 d 16 h ago

2

Just had two pizza's with barb, pepperoni. The thin crust was like eating a pizza on crackers!

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Anonymous - 3 d 19 h ago

2

I'm done in feb I had 83 rewards points now I have none. That's messed up

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Tonde Smith - 50 d 11 h ago

0

I was about to write a letter to corporate and actually spend money for postage with a copy to the local PJ's in San Leandro, California....then I read these awful reviews and decided corporate probably couldn't care less....but for my own benefit, I must do SOMETHING!!!!

The short story--I went into a store for the very first time--order a meat lovers pizza, paid $22, got home and found it was not the pizza I ordered. Called right away, the same woman who took order and made pizza, answered the phone. When told I have the wrong pizza (pricing label says it was $15), they asked me to come back and make the swap!!! NO thank you--please deliver the right pizza...they say ok, but we want the wrong pizza back---to do what with it I thought????? I said I am hungry, i do not want to wait -- please give me a credit, and I will come there and pick up the right pizza another time....NO she says, yelling at me--either we get our wrong pizza back,or we are not deliverying the right pizza, and y ou're not getting a credit. What is wrong with these people? Dont they realize the mistake was theirs, and they should make an effort to accommodate me---the paying customer, who did nothing wrong? Never, ever will I go back, and I'll take advantage of every opportunity to tell everyone about this awful experience......

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Papa Johns Goes on Strike - 34 d 6 h ago

0

I had the same problem here in Hawaii the workers are rude management is rude. Papa Johns needs to get closed down.

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Cynthia Fritz - 11 d 16 h ago

0

They dont care about customers or who they hire obviously, especially their managers

They should be shut down, between them and dominos i still cant find a good pizza or good customer service.

They really do suck. Pappa johns.

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Anonymous - 11 d 15 h ago

But there so much better than Domino's.

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Anonymous - 7 d 11 h ago

They wanted it back..so THEY could eat the mistake...

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$27 for two pizzas - 9 d 22 h ago

0

I ordered two pizzas n was charged $27. $27 for what? Y'all dumb jackasses are following in the same footsteps as sears and circuit city. Your brand has been severely hurt and instead of making amends with the customers you're alienating them. $27 for two pizzas. Y'all better get it together and or papa johns gonna start looking like mama jane financially. Your employee Cheienne @ store 1240 was great however give her a raise

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Katrina - 10 d 14 h ago

1

I'm not even sure if anyone will read this or care. But I need to try so you can fix it. I ordered my med pepperoni pizza and got it to the car opened the box to eat a piece on the way home and it was just cheese. Took it back in and when they brought it back there were pepperoni pieces on it that were like potato chips really crunchy. And the pizza was cold by this time. I went home and called them back and asked for a supervisor she said they routinely fix their pizzas by baking pepperoni and putting them on the pizza. I told her it was not acceptable to me and I doubt if papa johns approves. I gave her plenty of time to attempt to make it right but she said sorry and hung up. I called back to get her name and she asked why, I said I really thought corporate should know how to get fix their mistakes. She then offered me a free pizza if I wanted to come back. I declined, the reason why I ordered pizza on the way home not getting back in my car and driving some more. And she should have offered before I said that I was going to inform you. But really they are bringing down the quality of your business and act like it is okay . Do something about it I think pepperoni should be cooked in the pie with the cheese not crunchy and falling off when you pick up a slice. The manager name is mikayla in lady lake florida

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Momof2girls - 10 d 17 h ago

0

My daughter recently started working at Papa John's. I tried to place a delivery order a few minutes ago and was told I can't use her discount on delivery. This is beyond ridiculous! Why does it matter?! Will never order from here again.

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Anonymous - 11 d 10 h ago

3

I assume someone in Corporate is reading these....do you know that your franchise partner in Dubai continues to use John Schnatter's image when promoting Papa John's Pizza in Groupon ads? It seems to me you would have required your international franchise partners to stop promoting his image with all the uproar over his comments and now the public spat between him and your current management...??

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Cathy - 29 d 13 h ago

1

I use to love Papa Johns pizza but now it's just a cheap ass pizza that I will never order again.

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Cynthia Fritz - 11 d 16 h ago

0

Corperate sounds like they just dont care about customers anymore, they lost my business

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Annie - 22 d 15 h ago

0

The pizza delivery guy forgot to put his car in park and smashed my garage door. He wasn't apologetic. I told him I needed a police report and he replied that he had other pizzas to deliver. I still got charged $38 for pizza even though the garage door has to be replaced. My story beats all. On top of that, I ate my pizza while I waited for the cops and it wasn't that good.

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Cynthia Fritz - 11 d 16 h ago

Sounds like this company sucks ill nevet waste my money on this company again

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Cynthia Fritz - 11 d 16 h ago

0

I will never order from your company again.

My pizza took over 30 minuted to be delivered, when it got to me it was cold.

I ordered it with chicken barely had 3 or 4 pieces on it,

Had no flavor again never will i order from your company again, i have yet to find a good pizza.

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Anonymous - 13 d ago

0

NEVER AGAIN I will order from Papa Johns. I placed an order online, my card was charged but apparently the order was never placed even though I have and order number. When I called the store, I was told that I have to call the 1-800 number and follow up on my order status. After waiting over 10 minutes on the phone someone finally answered just to tell me that my order was never processed because the store did not run the "machine".

I asked for my money back and now I have to wait 2-3 days to see the money back on my account...

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Screw This Place - 14 d ago

0

Super irritated with Papa John's customer service! Called a daw minutes ago to place an order for a pizza. Had to deal with a rude cashier. She had an attitude with me, which I don't appreciate. I let her know about her disrespectful attitude, and even requested to speak to a manager about it. She snarky replied with a pathetic "The manager isn't here right now," and hung up on me. I don't what her problem is, but just know that Papa Johns just lost another customer after this mess! (Happened today at 2/11/19)

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Anonymous - 17 d 51 m ago

0

I'm a delivery driver that just got hired. My pay check for the hourly side was $108.82 today. I KNOW I worked way more than 13 hours. In fact I worked Monday through Saturday. Every say I clocked in around 2-3 and I was a closing driver leaving the store at around 1am. So, why is my pay check so low? I'm so angry, I feel abused, I want to quit right now today and unless they make this right this comment will remain posted! Thanks!

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Lyn Weichert - 28 d 14 h ago

1

My son works for Papa Johns in Topeka, KS. When he calls me from work crying completely upset bc the GM is calling him Special Ed behind his back to other team members (he has a disability btw) I want to go up there & set her straight. He is over 18 but again he does have a disability & he's trying his hardest to be in the work world! I can't believe this type of behavior from a 27 year old woman is considered acceptable by your company!! I refuse to ever have anything else to do with your company. I hope I never see her as I will definitely give her a piece of my mind. Heartless!!

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Kathleen Howard - 17 d 13 h ago

0

I am so sorry. That is just terrible. Your son may struggle, but that woman is the one with the disability. Where is her compassion? Disabilities can happen in any family. How would she like to be treated? How would she like to have her family treated? That manager is an idiot.

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Driver - 19 d 11 h ago

0

Your driver was running people off the road, speeding, and weaving in and out of traffic in Lewiston, Idaho. I will never eat your pizza again!!!

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Road Rage Papa Johns Delivery Guy - 17 d 13 h ago

0

I had a similar situation with a Papa Johns delivery guy.

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