Shauna, the GM at the Federal Way 312th Street WA location hit a employee in the head with a pizza box and would regularly make insulting comments towards him. I demand that there are actions taken against her.
I love Papa johns pizza! However, I had the WORST customer services experience with the Papa Johns Pizza in North Irving, TX 75039. I have Never been treated or disrespected in the manner that happened to me last night! The supervisor Fred could careless about the service this restaurant provides. He disrespected me in front of my neighbors over his mistake! It was sooo apparent. When the issue was brought to his attention, no apology, no ownership! Just an excuse and I got the order I paid For 6 hours later after i paid For it and called and begged for my order. No exaggeration here! I love The pizza but not at the expense of respect and dignity! Stay away!!
I had the worst experience myself at 2201 N. Story Rd., Irving, TX 75062. The 'night' manager was very curt, and informed me that they did not deliver to my address...but when she said the last order she saw for me was on 4-29-19 I asked her how that could be possible...and she became agitated. Good grief...with people like this 'managing' this store they're not doing Papa Johns any favors by hiring such uneducated and rude employees. This was my second (and LAST) order...I will simply go to a more ethical and professional pizza place.
I placed a delivery order on May 12, 2019 at approximately 7:00pm, The store is located at the 2201 N. Story Rd., Irving, TX 75062, telephone: (hidden)
After not receiving my order for over an hour, I called the store and was told by a woman who answered the phone that they did not service my address. I was then given telephone number to another Papa Johns that is over five miles away, and in a different zip code. When I called the number provided the gentleman there said that the store was out of my zip code and they do not deliver that far away. He provided me with the Papa Johns Customer Service number 1(hidden). I explained to the person answering this number (Chris) what had taken place. He asked me if I used the Visa Checkout, which I said I did. He told me to not use the Visa Checkout in the future. I asked why would the Visa Checkout be on the website when placing an order? He said he was 'suggesting' that I not use it. My card was being used to complete the order, thus I had to contact my credit card company and canceled my card...as I saw this as some kind of fraud by Papa Johns.
I then called back to the store originally used for my last order on April 29, 2019. The woman answering stated that because my address as the 'East' in it that they do not deliver to my address. I then asked her how was that possible, as she confirmed that the last order they have was on 4-29-19 for my residence. She didn't want to address my concerns, but rather began to get highly agitated, when I suggested that perhaps next time someone calls and they are in the same zip code as her store then to NOT give out a different store. I informed her that I wanted to speak with the manager...which she stated 'SHE' WAS the night manager. How disgusting to know someone is managing this store with such poor customer service skills and a lack of 'empathy' for the ordeal I was having with her store. When I asked her who her manager was, or if a franchise who was the franchise owner, and she informed me that her store was a Corporate store. If this is the way a manager working for Papa Johns conducts her business is only hurting the company as a whole. Also, this was only my SECOND ever order from a Papa Johns, and after being treated with such disdain by said 'store' manager it will definitely be the last time I ever order from Papa Johns. There are just TOO many other pizza places to go after having such a horrific experience.
Place is a fucking scam!!!! I ordered 2 pizza and bread sticks from this place as I work at a hospital and got it before work. Once ordered and picked up I get back to work to find out it's nothing I ordered..... and I understand mistakes happen but I got busy at work which prevented me from calling or complaining.... 1 day goes by and I call them and let mpthem know the situation and they pretty much said i was trying to scam them when i have receipt and the pizzas still with me for evidence in case they needed proof I literally was robbed 30 by this place across from UNM.... MANAGER IS A COMPLETE ASSHOLE
I have recently rediscovered papa johns and i forgot how much i loved it but it is impossible to use the online form and when i call in they are not very friendly. They have 1 special even though if i could have ordered online i could have gotten other specials and they could care less. They have an attitude and i might just be done ordering from there.
I live in Leavenworth Kansas Papa John's told me my pizza will be here in 45 minutes an hour and 20 minutes later I pizza was not here called them up they said my pizza was 2 minutes away another 20 minutes my picture was still not here this has been ongoing with me was Papa John's for a long time I love your peaches but I'm very disappointed in the service I get fromLeavenworth Papa John's
I purchased 10 large boxes of pizza. I was delivered small pizza cut into 10 with no more sauce then cheese. I will never use them again.
Managers have to work open to close to get one day off. You barely pay us or increase raises. Members become managers running family members. Toppings are skimmed to help cost. GMs are never around running there stores. Infact they're drivers so they can make more money. We dont even get a break to use the restroom without begging someone to watch the store for us. We get no breaks of any kind unless your a minor over 5 hours. Expired products are used. System gets over ridden by GMs to help with time & numbers so they can get their bonuses. A lot of us work more hours than the GMs. GMs clock in leave & sometimes don't come back so you end up clocking them out for them. Papa John's does not follow protocols in the stores. Almost 90% of what is done is illegal in the workforce. Good job Papa John's...I'll be sure to leak more information for our customers till everything is made better for not only the customer but employees as well. Have a wonderful day
Never again will I order again. Ur customer service is horribleLouisville Ky 40203
My nane is Angela Rios , I enjoy Papa Johns. Pizza always.Tonight to my suprise we ordered a med. Pie, w/ extra cheese and a 2 liter soda .your employee quoted us a $45.75 , ok that could never have been right so he re- did it and the new price was $ 37.76 again I asked to please check that it couldn't have been right he insted lt was I guess you know this outcome FORGET IT, I will no longer be a customer and. I will tell my friends unless they want to be ripped off call someplace else .This is sad because I did enjoy your pizza for that price I thought it was a joke the laugh was on me God Speed Angelina Rios
I am from Muscat, Oman. In middle East. I regret to write this review. Papa johns was one of my favorite pizza Parlor. I don't know what is happening for the past few years I will say. Many times they are out of stock for some material, toppings and sauces. I went today also just to try maybe they have changed. The resturant was completely empty. So I asked the staff directly if they had the sauces, he said yes but ranch sauce has been changed abit. Then I asked that I have heard that you have changed the cheese, he replied yes. He added the quality of cheese and flavor is changed because they are taking from another supplier. I told him that thanks for his honesty and promised him that I will try to contact HQ and report. I have no intention to harm your reputation but I want you to take some action make it right. But fire the guy responsible for shortage of stock. Email me if you would like to contact (hidden).
called branson.missouri store to order a pizza and they demanded a phone number. i dont or didnt know the number so they hung up on me. basically telling me that they need a phone number to delivery a pizza. bullshit. i used to work for papa johns in gerogia and when didnt ever demand a phone number.
Yesterday we purchased 2 pizzas from the Spruce Grove Alberta Canada store. The thin crust was cold and over cooked and the Canadian deep dish was all crust and minimal toppings that started in 2" from the edge. We were all very disappointed when we brought it home. What a waste of over $40. If this franchise can't afford toppings what other corners are they cutting. Save your money.
Ordered from Quincy, IL store for lunch on Thursday for office carry in... Justin did a great job taking my order over the phone. I had a school sponsored card ( great value) for my purchase. Justin took my order and had my pizzas ready for pick at the perfect time. The two pizza were awesome and hot in temperature. It was the hit at office lunch... GREAT job Quincy store!,,,
Order number 0053 from Jackson MI. The Manger on duty at 5:52 PM was contacted about burnt pizza and refused to do anything about it!! Also he asked me "What are you gonna do about it? Come up here and beat my ass". And hung up on me. I called back and asked him if we could resolve this and was told NO!! He said and I quote again that " He didn't give a shit about my pizza or this job so" and I said " Alright bud I got your number"
The worst ever pizza ever purchased, would not recommend anyone to buy a pizza from ya'll ever .pizza was bought at Baytown Raceway, Houston TX. Paid 9.00 dollars.that pizza said every thing about ya'll poor taste . Very Disgusting
Tonight I did a carryout from store #0386. I have ordered from here plenty late at night and they have always been correct. Tonight I ordered a Philly Cheesesteak and pepperoni and Pineapple large pizza. I returned home to find an old as heck pepperoni pizza and a not even whole cheese pizza that was at least two hours old. The pieces came together like they were from three different pizzas. I made pizzas throughout high school and I can tell an old pieced together pie when I see one. This store tonight was pathetic. Had people just hanging out in the store. Contrary to what was said by the person I spoke to, Jerry, the order was NOT opened prior to bringing it to the register and sadly I trusted it to be correct. That will never happen again. This was a pathetic product and a disgrace to the franchise.
I live in waynesville Mo.... I order pizza every friday and today I order from the st roberts mo store at 5:15 pm pizza arrived at 10 minutes til 7pm very late. Made a phone call to manager at the store and was told give them another 20 minutes to arrive... Manager did not seem to care that the pizza was late.... I order three pizza like I always do. When the pizza deliver arrived he only had two pizza. he said he would take care of it and resend it... The two pizza I they brought were cold. called the manager back and all she wanted to do was say their is nothing I can do.... Customer service at this store needs to improve! I told her I can go else where and she said do it.... I am not a problem customer but after that phone call I think it might be time too use the other three company here... If you dont care enough to make things right than I will. at least she could of done was to take the cold pizza back and redo the order and refund my money for such poor service... I will tell my friends here too about your service. mike kiser 507 broadway st waynesville mo 65583
Wow after reading these reviews. I was going to complain. about my order tonight but I can obviously see they will fall on deaf ears. So hear this. I've decided to do something different. I'm going to wait a few days and order again. Only this twice as much. Then I'm going to send it all back.
Do something productive like working on punctuation and making complete sentences.
Only this twice as much, dumbass.
Put your real name on here and someone might just make you.
You got spit on ya face, Big disgrace, Kickin yo ass all over the place singing we will we will ROCK YOU!!!
You got blood on ya face.