Ordered Papa John's pizza in Willingboro New Jersey and it was not delivered and it's more than 1.5 hour later. This is the worst delivery service I have ever had with Papa John's. Called the store twice and the guy told me they were on the way. Now it's after 1am and the store is closed. This is the first time I have had a problem with this store. No food and they have my money online. This is unacceptable.
I am completely disgusted with the store on Southside drive in Louisville Kentucky! I have seen their delivery drivers in my apartment complex after dark numerous times yet when I tried to order online it wouldn't allow me to. So I called the store and they refused to deliver at 1230 on a Friday night and also refused carryout! I live in a low income complex however it is not the ghetto! The complexes in the ghetto still get deliveries but the families in my complex are singled out for absolutely no reason at all! This is predudice and I will not be treated this way without making sure it is well known that my family was treated like criminals! I even informed them I was paying by credit card. Thank God for dominos! I had no problem at all ordering from the store that is located directly across Southside drive from Papa John's! Even the manager had no idea why he couldn't deliver here after dark! This can't be legal! I've never been so insulted in all of my life! Terrible terrible company!
This was second and last time ordering from Papa Johns. The service is horrible, every time I get a pizza delivered, the pizza is cold and always comes later than the estimated delivery time. When I call about the pizza, the managers say " well you should have called as soon as you got the pizza". The 1st I was at work and ordered the pizza in time of for it to be deilvered during my lunch break, it wasn't. When I called and talked to that store manager he assumed I was lying because I didn't call right away and I waited until I got off of work to call and address the issue. I told him his driver didn't arrive on time but let him tell it, everything was okay. Even when I told him my pizza was cold, he said it wasn't. Which made me even more mad. He didn't resolve the issue. The second incident happen late night, I order my pizza around 10:15pm and didn't receive it until nearly 11:30-11:45pm. The estimated wait time for that pizza was only 34-45mins. I even called the store that night again to see what was going on which was around 11:15pm and the man said the driver was 5 minutes away but he still didn't arrive until 20 minutes or so later and the pizza was cold and nasty. I called and asked to speak with the manager to address that situation and she stated " well why didn't you call back that night" well it was almost midnight. After someone is tired and waited almost two hours for a pizza, I am merely fed up. I am fed up with papa johns. Enough is enough
Never will buy a pizza from you criminals again. Nacodoches rd store in San Antonio would not give me a corporate number to call and instead gave me a local number that doesn't work. Driver Art Acosta nearly ran into me in his Mitubishi about 100 ft from the store. This company is a joke ran by a fake azz plastic faced pathetic excuse for a man. Never will spend a dime there again.
I am a pretty frequent customer to the 7th st location in Louisville, Ky atleast once a week its been 2-3 's a week alot of times as well so I spend alot of money with them plus tipping also whixh I'm a server so I tip well and haven't had too many problems other than the norm forgetting dipping sauces and a few burnt pizzas nothing that would have kept me from giving more chances UNTIL NOW I ordered today our usual favorites pepperoni and 3 cheese blend and then green peppers onions and 3 cheese blend on the 2nd pizza well pizza came in good timing it was hot looked great so we all dove in because we were starving hadn't eaten all day then it happened my husband was eating his peppercinis as usual and as he took his bite he felt something so he looked down and wiped his mouth and was confused as to what he felt on his lip and looked at the pepperoni and I be damned if there wasnt a freaking worm inside of it he puked instantly with disgust all of were sick with the thought of it so my husband naturally upset calls the store where we ordered and told the manager about it and his solution was we can send you a new pizza right out to you and my husband was livid from there completely understandable he should have offered a refund no questions asked but no he didn't even after my husband said to him I can't eat this pizza it potentially had worms on it yes we only found it in the peppercini but our brains were telling us otherwise I have never been so disgusted in all my life that is shitty customer service if you ask me and now you have lost very loyal customers because of this you should be ashamed of yourselves there.
Papa John's has become the worst pizza place to try and order from. They are so expensive and will always put the blame on the customer when they screw up an order. They are the worst.
YOUR PJ LOCATION ON ROBERT E LEE BLVD. IN NEW ORLEANS, LA HAS THE WORST MANAGEMENT THAT I HAVE EVER SEEN. THE GENERAL MANAGER OF THE STORE HAS HIS FIANCE WORKING THERE AS A MANAGER, AND DOESN'T KNOW ANYTHING ABOUT FIXING PROBLEMS WITH COMPUTERS IN THE STORE, SHE HAS TO ASK A DRIVER HOW TO FIX PROBLEMS. ALSO, SOME OF THE EMPLOYEES ARE EATING UP THE PROFITS OF THE STORE. THEY ARE ALWAYS FIXING STUFF TO EAT FOR THEMSELVES AND THEIR FAMILY WHEN THE GENERAL MANAGER LEAVES FOR THE DAY.SUCH AS FIXING PIZZAS, CHICKEN, BROWNIES, CHOCOLATE CHIP COOKIES,AND JUST TAKING TOPPINGS AND PUTTING ON PAN AND PUTTING IN OVEN TO EAT WHILE WORKING IN FRONT OF CUSTOMERS. TERRIBLE MANAGEMENT AND TOO MANY " SPECIAL PETS" THAT MANAGEMENT LETS GET BY DOING NOTHING WHILE OTHER EMPLOYEES HAVE TO DO WORK. ALL MANAGERS, WITH THE EXCEPTION OF THE FIANCE, HELP CLEAN UP SO THE DRIVERS CAN GET OUT ON TIME, BUT SHE DOES NOTHING BUT SIT IN THE OFFICE AND ANSWER THE PHONE, WILL NOT HELP WITH ANY CHORES BUT TELLS DRIVERS WE CANNOT START CLEANING UNTIL THE STORE IS CLOSED. SHE CANNOT FIGURE OUT INVENTORY OR COUNT MONEY CORRECTLY AND DRIVERS ARE FORCED TO STAY WITH HER UNTIL SHE GETS THE MONEY STRAIGHT,SOMETIMES TILL 3 AM IN THE MORNING. THE STORE CLOSES AT 1 AM. I THINK CORPORATE OUGHT TO THINK ABOUT CHANGING THE RULES OF HUSBAND AND WIFE OR BOYFRIEND AND GIRLFRIEND WORKING IN THE SAME STORE, MAKES FOR POOR MORALE AMONG EMPLOYEES. I ALSO THINK THAT FOR THE PRICES YOU CHARGE FOR PIZZAS YOU OUGHT TO PUT MORE TOPPINGS INSTEAD OF COUNTING EACH PIECE THAT GOES ON IT.
I live in Houston on lazyholloe and Woodway. The pappa johns is next door to my complex. The driver called and told me he could not find my apartment even though he was at the front office. I told him I was at the old office site in the back. .He told me he would park his Lexus at the front office and for me to walk to the front of the complex to pick up my delivery. Sir all you have to do is come to the back. He said "you do not know where you live...Take the pizza back I will walk up there and pick it up. The manager was mice and understanding. She refunded my money and offered me a free drink. She stated he has done it previously and I should call corporate. You as a company should never treat your customers as if they do not matter. When delivering a better pizza customer service should be delivered as well
I was once a PJ respected client.... WAS I am a business man, company owner that want to respectfully tell you where to go... Your gimmick sales promotion is a pathetic joke. It seems that your clients want to waste time play childish games via the cell phone and play... We back, my family alone used to by 2 to 6 large pizzas a week, No more, Well not from PJ any more. I refuse to waste my time with said games and software gimmicks when except for the ads on TV you are nothing... I went into one of your stores and bought one large pizza, asked for two spare large boxes to go with them! I then went to one of your least costly competitors and bought two large Double Pepperoni pizzas.... Guess what I did next, I think that via the Inet, I am going to tell all of the other parents what I did!!!!!! I put the other name pizza in the PJ boxss and brought them in the house, leaving the PJ in the car! The kids loved it and did not know the difference... Let me know what pj thinks... the kids have changed and I love it... Sincerely. An Ex Believer That May Tell The World... LOL
Papa johns on Warrenville ctr rd wont answer the phone and when they do .. They just put you on hold .. No greeting.. Always order from them .. But they lost a customer.
Received a promo code. I was unable to use it. It is valid through April 15th. I called my local store in mesa and they directed to technical support. After 35 minutes on hold, i hung up and ordered from a different company. We prefer papa John's pizza but the customer service sucked at local store. They said there is nothing that can be done and they were too busy with other orders. I am a regular customer; however, i will never do business again with them. A business needs to believe in their customers not insulate they are liars. Im finished.
Ordered 4 pizzas online at 11:15am for a 12:15 meeting. It said it would be delivered between 12:02-12:07. At 12:15 no answer and a room full of people. Called store no answer. Called again and immediately put on hold. After 5 minutes of hold I called from another phone. They answered "please hold". I said NO, I need to talk to someone. After 5 minutes of saying they couldn't find the order, they finally found it and hadn't even put it in the oven. The excuse "sorry, we are short handed". That's it. No appogy, no solution, just "we can't help it. We are short staffed". Are you kidding me?!?!?
Said it would be at least another hour. Totally unacceptable. HORRIBLE service. The even worse part is no one even thought it was appropriate to call me later in the day and apologize and do some service recovery. I am furious. How in the world can you do business this way?!?!? I need someone to call me and ensure I have not been charged. Lubbock Texas store #1113
I am upset that my papa johns store has changed their delivery route area. I have been ordering papa johns delivery from Hope Mills NC store every since I have lived at this address. 104 Tennessee Drive. I typically order papa johns pizza delivery 1-4 times a week and always tip the delivery driver. I was very upset when I was online recently to place an order as I frequently use the papa johns app to order my pizza delivery however I received an error message that delivery is no longer an option for my address. I called my Hope Mills store Papa Johns and tried to place a delivery order and was informed they no longer deliver to my address and also the management would not overwrite and approve my delivery when I have been a frequent and consistent costumer for more than a year at this location since moving to my address. The Hope Mills NC store is 3.5 miles by way of GPS to my house. Please change the delivery route back to what it was so I can continue to order pizza delivery for my family.
bad experience at papa johns on 11933 W Sunrise Blvd, Plantation FL 33323. I never had before. First off we would like to say we love papa john pizza and always order from papa johns and no other pizza company. My brother had order the pizza and we had waited over two hours on what's going on. We call them after we received a text, we didn't see, not a phone call that they arrived. They always knock on the door to deliver our pizza and this time they didn't. We never had a problem.This time we did not hear a call nor a knock on the door. We received a text message. We went out and didn't see anyone and try calling the text message number. We did not get an answer. We then call the main store number to notify them. They say they were unable to get in and left the area & could not deliver our pizza. We had informed them our apartment number and ask why they did not call our phone directly. They say they don't know why and say they would send out delivery again. We told them to call the number directly if they have any problem when they arrive. Two hours later, we did not get a call or a knock on the door or text. We stand outside waiting the entire time to catch them drive up. We didn't see anyone. my brother call the main store again and was placed on hold for an hour then the call disconnected on him. I had call back to see what was going on. I ask nicely and was not anger or upset I just ask what is the status on the pizza. I talk to Roberto, he gave me a long pause and did not answer the question. I told him that we were outside waiting and we don't know what's going on. His response was that it was our fault. No Explanation. I had to ask what did he mean. He say that they send out two delivery already and it's our fault we were not there. I explain we were outside waiting a long time and no one contact or call us directly as we requested. I ask nicely to speak to the manager. Roberto had a attitude in his tone placed me on hold. He did not return back to the call. Had to call back again and ask for a manager. The guy sound like roberto & had an attitude saying he was the manager. The guy did not allow us to talk or even explain what happen with the pizza. He say it was our fault and that they didn't do anything on their end. It's all on us. We only ask for the status of the delivery and if they was not able to be deliver if they would refund the money back. We spoke kindly, the person on the line was loud & irate and did not speak in a professional tone manner saying if we don't have the pizza deliver it is our fault only. I am very sad and disappointed that this has happen and hope it doesn't happen to anyone else. I would say the people and the management did not handle this situation properly. They did not display good customer service. We were very patient and kind, they snap and took frustration out on us which we did not deserve. I wo
uld not order there anymore or advise anyone else to order from that location. If so you would be in for a rude awakening because we were mistreated and we didn't do anything wrong.
The name of the game is for employees to steal customers money and get free food.
Wake up. This is not the country of the 70's or 80's.
To whom it may concern at the Papa John's team,
I used to be a customer or Papa John's as I was addicted to the product you offered for years now, moving around the world due to work needs, I always landed at a branch of yours. I remained a customer until yesterday evening when I received my order wrong for the 5th time in a row. I have settled in Kuwait for a year now and I do occasionally swing by your place for a pizza or 2 and then started ordering online via talabat or directly through the call center of Papa John's and below is a summary of the 5 failures I have had in a row:
1- Order 1: I called the center and placed my order, and asked specifically for Pepsi Diet; the pepsi came as regular one and that was fine by me as it is okay to make 1 mistake. Called the branch, employee apologized and sent a replacement can (2 of them to exchange the 2 regular ones).
2- Order 2: identical same order, identical mistake. Called the branch, apology accepted, replaced the cans moved on fine. Tough days, boys are tired.
3- Order 3: placed the order, got a call from the branch to confirm the address, I made sure I mentioned the error happening on the prior 2 orders and explained that I needed the pepsi to be diet not regular. Unfortunately, same mistake, wrong soda, called the branch, apology accepted, replaced moved on.
4- Order 4: called the branch, placed an order, told the employee about the soda issue I had, same error, called the branch, apology accepted, replaced reluctant to move on.
5- Order 5: called the branch, explained prior to ordering that a wring soda will not be an option, received the order WRONG and that was it. Customer lost.
Now look, I work for a corporate and have moved around the globe for a while not before residing now in Kuwait for 2 years but this is really unacceptable ! I am not at the surprised stage no more, I am at lost hope of this business stage now and I am sorry to say, the work of mouth I have being a social figure with my business will not be low.
I trust this email will reach the correct people and I expect an answer here. I will be sharing here in private the phone number I ordered from to help you trace the error (+965 9792 7894); location duty manager "Jessico" ( I asked for his name).
I am reachable over email (hidden) or on +965 9969 2095)
Tried calling store on 34th store south St Petersburg Florida was hung up on 4 times.could not place order.
Pretty alright. I just feel obligated to offset some of the aggressively dumb people leaving bad reviews.. If nobody understands what the hell you're talking about your review doesn't count.
Hello my name Michelle I order from papa Johns @ 4004 Broadway in Houston Tx I made my order around 4:30 I call back around 5:25 to speak with someone about my order the young lady told me I ask for a carry out but I didn't I ask for a delivery so I he can her can speak with manger so the manger redid my order for me this was around 5:30 he told me my order would be deliver in 30 min it 6:55I call back I ask the yong lady that was on the phone how long it gone take for them to deliver the young lady in the back ground said man she still calling man her food coming she need to wait I ask the young lady on the phone can I speak with her manager the young lady said he busy call back or wait so i told the young ima wait the other girl pick up
The phone and hang up I call back and ask to speak the manager again he busy I ask her can she give Corporate office number she said no you can Google it The young lady was very very rude it was very rude they have bad bad bad customer service I love Papa John's but I can't deal with this company no more
Hello my name is Michelle I order pizza from papa jones pizza at 4004 Broadway Auto around 4:30 PM I'll call back around 5:20I asked them how long is going take for my order to get here the young lady said you asked for carry out I told the young lady know when I order from you I always get a delivery for young ladies there are no would you tell me because I'm the one who took your a I asked her can I speak to her manger so the manger get on the phone he ask how can I help you I told what happened I said apologize about that so he did my order over again the manager told me my order would be there in 30 min it was 5:30 when he took my order okay it 6:45 my pizz still not here at all I call back again the same young lady that had the. Attitude was like man your order on the way I ask her let speak with your man the young lady oh he busy call back I say okay Give me corporate number the young lady said now you can Google it
I ordered a pizza from Papa John's my grandson does not eat anything but cheese pizza I ordered it online and I made sure because I know that my grandson does not eat anything but cheese pizza I ordered it separately when the pizza got here everything was on the pizza that I ordered on the whole pizza I called them and he told me the Eastside had whatever and then the Westside had pepperoni and cheese I told him but you put everything on the entire Pizza they sent me another one everything was on the entire Pizza except for one slice again when I called once more and talk to the manager he just said do you want me to refund you what do you want me to do no apologies no I'm sorry nothing very unacceptable I ordered from you guys all the time and I had to wait 2 hours my grandson is 4 he does not understand the concept of time so for me to order twice and to get that kind of service I'm not sure that I will be ordering from you guys again very unacceptable
Spoke with manager Lorene I believe her last name is skinner she is beyond respectful and very understanding very good at her job really appreciate the service
Papa John's in Marietta on Austell Road had me and my child waiting for a pizza from 9:24 p.m. I called back at 10:33 to inquire about my food the driver said that I refused my food which was a lie cuz clearly I have called them twice before then to find out where my food was I spoke to a manager and the manager said that she was going to had to go to bed hungry the place is disgusting unprofessional and I will never order from them again Latasha
I normally love papa johns but after tonight that love is fading, I've waited almost 2 hours for my meal and not one phone call. I called and no one answered just say I might be changing pizza companies very disappointed
The papa Johns @ 3533 Ga Hwy 20 Southeast Conyers Ga ......
Horrible service, no check up calls i have order my pizza at 8:30pm i didn't receive my pizza till 11:10pm then i called at 9:50pm and they told me it would be here by 10:07pm they pizza got here cold they wanted to receive tips I'm very disappointed and sooo upset , this is unacceptable 3 hours for a pizza and the restaurant is 6 mins down the road from my house!
I never wanted any service like this again ! I'm sooo angry and the pizza is so cold !