We called to order for pickup the new cheeseburger pizza at the Papa John's on Hwy 44 in Gonzales, Louisiana 70737. The guy we spoke to said he didn't know that pizza. Asked his co/worker who said they did not have that kind of pizza. All that after keeping us on hold approximately 10 mins. We had to call them back and let them know that Papa John advertises this pizza. Sad to say your employees are inept. Figured you'd want to know.
That would be the district manager and or the store manager who is. Not the employee. Often, district and store managers slack on keeping their employees well informed about recent additions to the menu and don't realize how directly this effects their employees image.
I'm writing because by boyfriend picked up a cheese pizza wiit extra cheese ion sat ur day. He had to pay 17,00 which is crazy. I have earned point. But that was was too much. Y[u can call me at (hidden)
Papa John's assists deadbeat dads in running from their obligations. The company will not provide the address of the deadbeat to the Jefferson County Attorney's Office. Way to go, it's exactly what I would expect from this corporation. Thanks for supporting deadbeats and ensuring their children can't even afford to eat your product. Fuck Papa John's Pizza.
Papa Johns has been on the rag for a very long time..
Time to boycott.
Horrible customer service from Manager at Buckeye Arizona store on Watson. . We ordered a pizza online along with some other items. First time ever trying Pappa Johns Pizza. After waiting for 1 1/2 half no pizza was delivered. Called to see what the issue was and I was told the address was entered in wrong. The employee told me the driver attempted to call the phone listed and no answer. The driver cancelled the order and went back to the store. First I did not receive a phone call from anyone. I did verify with the employee the address was wrong, but don't know how that happen. When talking to the employee some guy was talking in the background about the order. He seemed rude and no way wanting to resolve what had happen. This upset me and got off the phone. I called back wanting to talk to the manager. Moments later a guy answered without providing me his name or title. I introduced myself to him and asked if he was the manager. He said yes. I explained to him about our order and he said the address was wrong and his driver called. I told him we didn't receive a phone call and I learned the so call manager was the rude subject from the first call. I cancelled my order once I learned it was him. This location needs to learn to work with their customers. Ok address might have been wrong but come on. No one called us, but no one from Pappa Johns wanted to work with us. The so called un-named man who called himself a manger needs to be fired or demoted. Buckeye is still a small enough town where this company will not survive with this horrible customer service. Learn to work with customers instead of focusing on a address which was supposedly wrong. Poor customer service. Please feel free to email me at (hidden)
I have a complaint about the Lancaster store the manager and employees are very unaccommodating and very nasty
Can not believe they make their employees work late on Christmas eve.
I had placed a carry out order at 648pm. They were busy and I understood that. I waited 30 minutes for 2 large 2 topping pizzas. After 30 minutes they still weren't done. Two customers who walked in after me and ordered take out had gotten theirs and left. I asked about mine and was told by "Andrew" that it was going to be 6-8 more minutes because they weren't in the oven yet. I waited 11 more minutes after that and asked again. The manager who did not give his name said another 10 minutes after that putting me at almost an hour waiting for a carry out order with my son waiting with me. I told the manager I wanted my money back and would go else where. He slammed his hand on the counter and began getting an attitude with me because I was explaining to him that i seen others leave that got there after me. He toss my would be boxes aside and gave me my cash which was $1 short for the tip they did not deserve. He handed me my cash and I said I understand you're busy but that's way too long to wait for a carry out order. He again slammed his hands down on the counter with the register keys in his hand this time. I told him have a good night and I would not be returning to his store. As I walked out he slammed something else and one of the men in the kitchen called me a bitch plan as day. My 9 year old son witnessed this man's poor customer service skills as a manager and left without any dinner after waiting 648- to 735. My order number was supposed to be 95. The location was Ameila ohio 45102
Ordered delivery and after 40 minutes called and they said it was a pickup, app said free cheese sticks reward and store knew nothing about it and wouldn't honor it. The 28001 store should be closed down. It's horrible
Terribly disappointed with the customer service at the Papa John's in Memphis TN on Winchester and Hackscross. My daughter ordered wings and bread sticks at 1p didnt get order until sometime after 3p. Meanwhile I called the location and spoke with the manager by the name of Christian who talked down to me as if I were stupid when I called for clarity about the time the order was placed and the time that was quoted. I let him know that his tone was demeaning and I didnt appreciate the manner in which I was handled. He refused to give me his managers info then told me my meal was canceled and hung up in my face. I then rode up to the location to get all the necessary info to speak to corporate and his manager. He was rude and uncaring. Told me to speak to his manager Melony tomorrow morning. I support this location on a regular basis and I dont appreciate how I was treated.
We WERE Papa John's loyal customers and ordered frequently, we won't be ordering it at all anymore. Greed embodies the new CEO Steve Ritchie! You have to spend $75 to get a $10 dough reward....LAME!!! Bring back the old point system, it is way better than this nonsense. This new program is going to be the end of Papa John's. Also you can no longer put images of Papa John's on social media to get points, per the new rules. Now that you have the tax break that Speaker Ryan and President Trump gave you, where's your customers' break? Your GREED is showing!!! Might as well start boarding up your stores now.
MCKINNEY AVE DALLAS TX
Tried to place an order two different times. Both times the lady and finally after hold for 20 minutes I talked to the manager and they both said they couldn't understand me. I have a speech impediment and both times I spoke with people even to a manager I was laughed at and told to learn how to form words first before you eat something. Manager and employee very rude.
Worse pizza ever rude 140 min to get and was cold and dry terrible online said 40 to 51 minutes never eat there
I called the Papa Johns on walnut street in Bloomington Indiana. I tried to order a large order to have it delivered. I started to give my order when the guy gave me an attitude bcause my order was long and told me to call some other pizza place tht they were too busy and he abruptly hung up on me. I will never use Papa Johns again. To have a person so rude that is suppose to serve the public is terrible. I am an executive in the corporate world and we use PapJohns for our meetings but from now on will not. Very disappointed with this unfriendliness and rude employees Papa Johns have.
THE ONLINE ORDERING HAS BEEN OUT IN MY AREA FOR ALMOST THREE WEEKS.
THE PEOPLE AT THE PJ'S CLOSEST TO ME ACT AS IF THEY COULD CARE LESS.
I'VE HAD TO EAT THAT SWILL FROM PIZZA HUT AND MARCO'S MY LAST 4 PIZZA/WING ORDERS.
FIX THE WEBSITE OR FIX THE PROBLEM WITH THE EMPLOYEES AT MY PAPA JOHNS.
YOU ARE ABOUT TO LOSE A LONGTIME, LOYAL, AND FREQUENT CUSTOMER FOR A YEAR.
ONE MORE THING, NO ONE ANSWERS THE PHONE AT CUSTOMER SERVICE. IT IS A JOKE AS WELL.
I have always preferred pj over others but, tonight has changed my mind.. we have ordered pj's twice over the last 2-3 weeks. The 1st time it took 2 hrs to get the pizza. Now tonight it took 1 1/2 hrs to be delivered and it was the wrong order. The manager refunded the money but did not remake the order. He had the driver delivere the original order that actually was delivered to another location...who in the hell does this? That's piss poor management
Papa John's , just wanted to let you know that every time I try your product ( pizza ) the pie never seems to be completely cooked. You should consider adding another minute and a half to two minutes longer, your pie would taste much better.
Setting your oven temp higher and add a minute may work perfectly.
I am a relative of a person in Turkey who purchased a franchise papa johns store. This relative of mine has several major concerns with the way things are being handled by the Turkish papa johns headquarters. He wanted me to contact the american headquarters to see if there was anything they could do.
The major complaints are these;
1. No advertising is being done on behalf of papa johns by the Turkish management. On turkish tv you can always see ads for dominoes and little caesar's and other foreign pizza chains but there is no advertisements of papa johns that can be seen anywhere. Because of this they can barely compete with other pizza chains.
2. The prices are severely overpriced to the point where competition with other franchises is near impossible. Prices always increase where as other franchises have much better deals and offers to their customers.
3. The Turkish management only ever helps or assists the people close to them personally. From a business standpoint they don't give other people any decent opportunities and they don't accept any kind criticism or advice.
Because of these problems its incredibly unprofitable for a papa johns store to do any kind of decent business and lots of opportunities for profit are missed. This isnt the proper place to put forth this kind of complaint but going to the Turkish management with these problems would be kind of besides the point in all honesty. If this complaint could be forwarded to whomever it concerns or if yall could provide me with a point of contact where I could voice these concerns that would be wonderful.
The employees messed up my order. The manager was rude when I called . Will never order there again.
Ft Huachuca, AZ papa johns has horrible management. I have a family member that works there and they never follow the scheduling. Every shift are held hostage past their shift with threats of not signing their pay time slips. Frequently brought in and then sent away for a couple hours when slow so they don't have to pay them and brought back in. Held over their shift times with no breaks since they lost the couple hours. Shitty business practice. Employees do not care about their jobs because they are treated like crap
You never should have let John Schnatter go as CEO. I have always loved Papa John's Pizza,but not any more. The quality of the pizza was bad, even the peppers were old. I'm going to try Domino's if I want pizza.
I'm a regular customer of papa johns and I love your pizza. I live in Rochester Ny and all the locations here have been closed for about a year now. I really miss your pizza. In fact your pizza is my favorite pizza. I crave your pizza even more now that I'm pregnant. It just really irritates me that now I can't get pizza from papa johns at all in the city I live in because all the locations are shut down. Is there anyway to get the locations opened back up?
The Papa Johns pizza located in Prescott Arizona is not providing heat for employees while they are working, workers hands are literally freezing while trying to work. This is unacceptable . It gets quite cold here this time of year, and this is just plain wrong. Can something please be done for these hardworking people. The work environment shouldnt be in freezing temperatures.