Information, reviews and public commentary for US companies


Payless Shoes

Collective Brands Inc.
3231 SE Sixth Ave.
Topeka, KS
(785) 233-5171
(785) 295-6049
Twitter IDs
General profile image - 6 d 9 h ago

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Anonymous - 6 d 15 h ago

I was at the store at MONDAWMIN MALL BALTIMORE, MD. I wanted to purchase a couple pair of shoes. I went by the notice. was. $24.99

now. $2.00. When I got to the register the price was $10.00. He told me I had to look on the yellow notice to get the price of the shoe. I just left. He was playing games.

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Ambree Legg - 19 d 15 h ago


I was not allowed to exchange a shoe for my son.... i wanted to exchange the exact same shoe for a smaller size the morning after I purchased them. I had my receipt and I was DENIED.

Flagged for review. 
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Anonymous - 18 d 13 h ago

I never seen anything like this Denying Exchanges For Items U Have Purchased because of there (Closing I totally Disagree )How they have handled everyone to not even wanting to even accept gift cards???!!

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Employee - 8 d 21 h ago

It is not our choice to not give you an exchange. We are told what to do by our liquidating company. Any store that is closing is the same exact way. If we were allowed to take things back how would we get all the product out of the store. It is posted MULTIPLE times throughout every Payless...ALL SALES FINAL.

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Anonymous - 21 d 17 h ago

Salesperson at your store in Schererville, IN was very rude, and nasty. Your price said 7O% off but when I was at the counter she said it was 50% and started arguing with me so I walked out. I don't feel sorry for her losing her job, the way how she treated people she deserved to lose her job and should not have been employed in the first place.

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Associate - 37 d 17 h ago

You people say you guys are glad for Payless going out of business, but seem to forget EVERY EMPLOYEE is losing a job, will be jobless. PEOPLE in the company spent years working for Payless. You guys get mad at the employees that are disrespectful to you and state how it's good it's going out of business or no wonder why it's going out of business. The employees aren't even the reason why, so you people sound stupid as fuck when you state that. As an employee, it pisses me off that you people feel the need to state that the employees are the reason why. NOT EVERY employee within the company is a disrespectful person.

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Anonymous - 37 d 12 h ago

Don't you get angry when salespeople are disrespectful to you? By your choice of language I am pretty sure you are very rude to customers.

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Employee - 37 d 8 h ago

My choice of language on any social media does not represent how I speak with my customers at my store or any individual outside of my work place. So thanks for that statement, it was adorable.

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To the jobless crying bitch - 37 d 6 h ago

Yeah. it's a definite, the Payless employee poster is rude and disrespectful.

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Anonymous - 31 d 13 h ago

Your choice of words show who you truly are.

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Kimberly J - 25 d 16 h ago


I went to a Payless near me in Griffith Indiana, the lady there was so so so very rude to me and my daughter. She said nothing to us when we entered for one, after being there bout 20plus min I started saying where are the workers and that it was strange to have not seen anyone yet, we never seen her face until the second time we mentioned that we still hadn't seen the employees that worked there, she then popped out of nowhere saying she was listening to me the whole time ask for someone but just "let us talk" WHERE DO THEY DO THAT?? I'm still awaiting to hear back from their corporate office after calling in a complaint...she went so far as to call the police on me because I told her she was RUDE!

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Joe Jenette - 27 d 17 h ago

Will Payless shoes donate any shoes when stores close, to a local charity( Florida Breast Cancer Foundation) M y name is Joe Jenette donation coordinator. My email is (hidden) or (hidden). I would appreciate a response. We can pick up . Thank you.

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Deene Antony - 28 d ago

I just received a voucher ,which states that if you purchase a shoe from payless from rupees 1000 -1999 you will receive a rupees 500 discount , while I went to purchase a shoe for 1200 , the staff refused that the offer is invalid and is not processable and I needed to pick a costlier shoe to redeem the offer, this a fraudulent activity , I will have to take this legally , the shop I went is in kerala district kollam , in RP mall chinnakada. WaitING for an official response

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Faithgrover - 31 d 15 h ago


Just stopped in at your Kohler Wisconsin location your employee was rude the doors were locked when I asked her when she was going to be open she pointed at the sign and said read the signs lock the door and walked away from me. The store was supposed to be open at 9:30 a m at 12:30 in the afternoon the lights aren't on and she's walking around in the store with the doors locked not even able to make sales.

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Terrie S - 39 d 10 h ago


When to your store in Zephyrhills Fl. I Looked to see what time the store closed before I left the house. It showed 8 o clock. Got to the store at 6:00 pm and the doors were locked. So I called the store and the lady that answered the phone was very rude when I asked her what time the store closes. Her answer was 8. There was four or five car that pulled in when I was there to also found the door locked. So if I was to say if this is the way you run your stores no wonder you going out of busness.

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Trina - 39 d 12 h ago

Its a great thing yall closing down. I spent $70 something dollars in this store and they can't even take back the mismatched shoes that they was suppose to check. Then the cashier wants to yell. Good thing yall out of business

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Anonymous. - 42 d 8 h ago

Can someone post a complaint? You make my day when you do.

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Upset - 48 d 9 h ago


Went to Tillmans Corner Payless the African American older lady with the wig and glasses was at the register. When asking for price checks she looked at the shoe sticker , her paper , and said another 20% off and then quoted prices for stuff as low as $5.40 but when she rung up merchandise it was double the amount. When questioning her about the difference in price she became loud, said she didn't say that...That she is never wrong. I said ma'am it's possible you made a mistake we all are human...I'm never wrong!!! She walked away from the register and the other lady with her hair in the black scarf knot heard the whole conversation and could have stopped and told her associate she was wrong. I know the company is closing but the attitude of this person has me wanting to tell everyone of my bad experience. I have worked in Customer Service for 30 years and I'm a Customer Service Trainer and this was truly an example of more training but unfortunately your company are closing their stores. Maybe she can now go home and get the rest she needs. I would like a phone call to follow up with this incident.


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Annoyed - 46 d 17 h ago


The one that's in Longview is way worse they lie about there hours So they can act like there working 40hrz a week so it looks like are workings longer and more days, there customers service sucks!

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Anonymous - 46 d 17 h ago


The Payless shoe store on ocean beach hwy in Longview Washington is a bunch of money Hungary mangers! For example the manger of the store have the worst attitudes, they don't treat there customers nicely, there always on there phone and they lie and say they work 40 hrs a week so they can get the big bonus bags about to hit! I will NEVER Give this place a good voting! I'm glad there closing down they suck anywhaz I personally think that the she get reported cause I don't think that's right or fair!

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Anonymous - 48 d 10 h ago

So upset we just went yesterday 5/6 to purchase shoes since the store is closing down and nowhere was there a sign saying I was buying sandals that were not the same size. One sandal was a 7 and the other was a 6 like who does that. I called I even told the girl if she can exchange them for me at least the size 7 that I need and all she did was laugh and said not because we cannot do exchange anymore. Even though they were $2 I'm never going to wear these sandals because of the size so upset!! Plus Yolanda the use to be manager is so rude she laughed at me

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anonymous - 82 d 3 h ago

Listen, this is called liquidation. Payless as a company doesn't not even exist right now. The company is now owned by separate liquidators that are assigned certain locations that they are in charge of. This means their only goal is to get as much money as they can out of the sinking business. Payless isn't "being rude to their loyal customers". Half of the higher ups or Payless have either quit or gotten fired due to liquidation. There are SEVERAL signs up in each Payless store stating no exchanges and no returns. If you are unsure of a size or don't have the common sense to try them on before leaving a store that is clearly displaying a no return policy, that is your own fault. As far as the gift cards, that is also another policy of the liquidators. As I said, they are taking all the money they can get and a gift card that has already been paid for is not of any monetary value to them. All employees of Payless are monitored closely under their assigned liquidator. They track if the right percentages are being used on certain items and it is certainly not an employee's fault that they will not bend the rules for a customer when the policies are this strict via liquidators. I find it amusing and quite self absorbed that people are more concerned about not being able to return $20 shoes when almost 20,000 people are LOSING their jobs.

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Anonymous - 80 d 11 h ago


Thank you for being one of the few people that understands what is going on in the store. So many customers don't take a second to think about these things and I'm really glad that someone is able to explain it in a way that's clear. The associates have dealt with a lot of customer BS going back even way before the liquidation process started and for any other associates reading this I just want to say thank you for showing as much patience and compassion as possible. We really have been undervalued and honestly just disrespected on a daily basis so again, just thank you for doing the best you can under the circumstances.

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Anonymous - 70 d 10 h ago

Fuck off. Before a store goes out if business or anything else the company knows about it. Bull shit as template statement. Just like that

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Anonymous - 70 d 10 h ago

Them not accepting gift cards is totally wrong. They should be treated just like cash. I understand the no returns or exchanges.

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Linda Wilmeth - 66 d 15 h ago


What's phases me off is I had my receipt back in February and hhad gotten shoes for my mom wrong size so I took her up there to exchange well 6 stores did not have them in stock so I wanted to return instead of crediting my debit card they would only issue a gift card and yes I had my receipt I just heard this morning they were closing so went up there to use my card and guess what they won't except the gift card now I hate people are looking jobs but for some people 30.00 is a lot of money because who is to say I havnt been played off at my company anyway pretty shitty l to me looks like they new what was going on when I was only able to get a gift card

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Mimosa - 59 d 16 h ago

Yes this is so wrong, I lost over $40, they knew before they went out of business, they should let people know to use their cards, this is money issued by them, this is called CHEATING!!! So disappointed that I went to their stores for all my shoes

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Anonymous - 52 d 16 h ago

You can file a claim with the court along with all of the other people they owe money to. Incuding the hedge fund that screwed payless over. Payless is now ran by liquidators and the courts put the gift card policy and no returns policy in place. It is actually in legal paperwork. The media knew the stores were closing before the employees did.

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