Information, reviews and public commentary for US companies


Payless Shoes

Collective Brands Inc.
3231 SE Sixth Ave.
Topeka, KS
(785) 233-5171
(785) 295-6049
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Ceci - 1 h 9 m ago


Payless promote people to go out, shop. Instead of buying on line:dont let that win! The world is enclosing into work from home shop on line they dont see the sun!

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Lori - 2 d 13 h ago


This is sad news, Payless as for 20 years been my shoe store. The shoes fits my foot the best . It's not too big easy and fast .it's a shame trully. It would be nice if they'd ask the comsummer there thoughts before making such a big decision. I have never bought anything from Amazon nor will I. I had noticed that you have gotten a bit pricey. However the shoes just fit great for quick picks . You'll be missed and the employee's sorry guys .

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Email: - 2 d 13 h ago

Grant Programm

Some lady in my hood introduced me to some new grant programm,

This grant is specifically place for those who need assistance paying for bills,buying a home, starting their own business, going to school, or even helping raise their children with old and retired people.

She received a 150,000 dollars check from the fedreal government.

Contact me for more explanation.

Flagged for review. 
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Samantha Hart - 2 d 16 h ago


I am very upset because went to payless yesterday and all over advertising 80% off and goes in the store so many was in there for 80% off when got to register and stated 20 to 40% off they left the items at the counter... I feel this false advertisement and so many made a way out the way and etc and did not get what they came for.. as well as myself...

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heather elliott - 3 d 4 h ago



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MAGPIE - 4 d 13 h ago



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Anonymous - 5 d 44 m ago

Ha ha all of you assholes! To bad you teat employees like shit! You deserve to loose your jobs!

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Anonymous - 5 d 5 h ago

You people are scumbags. You're putting a lot of good people out of work.

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wow - 5 d ago

lol if they aren't making enough money to stay in business what do you expect??

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Linda Gossman - 5 d 5 h ago


I would to tell you I am very, very, sad to hear you are closing and going out of business. I can only find shoe at your stores. I have wide feet and you carry wide widths. I like your styles and your pocketbooks. You will truly be missed. My heart goes out to all of the employees who will lose their jobs. I wish there was some way of saving your company. May God bless all of you as you move forward in the future.

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Not worth the effort any more! - 10 d ago


I received a 25% off coupon for my birthday and have tried to use it on 4 seperate occassions only to be told I can't use it. I was told that if the store is having a bogo sale, then the whole store in a sale so I can't use my coupon until bogo is over. But the shoe I am trying to buy is regular price and not on sale but I still can't use my coupon because it would be a sale if I bought another pair. I told him that I didn't want another pair. Just the one pair and I wanted to use my 25% but he told me I could not. I asked to speak to a manager and he got on the phone and told me the same thing. I told him that this made no sense. If i am buying a shoe at regular price why can't i just use my coupon. He said he had no way to let me do that and for me to contact the corporate office. I am so frustrated right now that I don't think I will be shopping a payless anymore. I have had many issues with this company and yet I still try to shop there, but no more.

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DucessDee - 6 d 5 h ago

As a former employee for Payless, this associate lied to you. If you're only buying on product you could have used your coupon. The issue would have been trying to get both deals. The bogo and the 25%, Also calling corporate will do you no good. they dont even answer for us employees. they have been reduce down t about 100 employees in the corporate office and only a few of them will help you, if you speak Spanish.

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Concerned city leadership - 11 d ago


I believe that "Payless" Shoes is no longer the family store whose prices allowed low and middle income families to buy shoes that were priced reasonably for their income. Our Central Valley like many other areas are dependent on farm work also store clerking, when buying a $39.99 shoe that a few years ago could be bought for $19.99 it says that the $20 increase shows corporate greed. If you have 3 or more kids be prepared to spend $100 +

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KH - 13 d 14 h ago


I ordered shoes from payless on 1/20/19, 3-7 business days to deliver. I received an email on 1/23/19 saying my shoes had shipped. By 2//1/19 and 2/4/19 still no shoes. Payless system was down for days so I couldn't check order status. I called on 2/4/19 and the person I spoke to blamed FedEx. I called FedEx and they never received my order. I called payless again and all I was offered was cancel the order or place the order again. Of course by then the shoes were no longer the sale price. Also, delivery charge to your home or closest store is the same price???? Payless is a terrible company to order shoes from and their customer service is less than helpful!!!

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Nancy & son James - 14 d 9 h ago


I have tried to find Payless Corporate office Email address but it is no where to be found I wanted to make sure it would go to the Corporate office Manager, unfortunately it's no where to be found. I wanted to Give an Outstanding, Heartfelt BIG THANK YOU , a Highly Recommendation to a Payless employee who works in Woodhaven, Queens New York.

My son and I were in the store last week one worker I asked for help acted like I was bothering I continue to help my son find his size in a Wonderfully made sneaker that helps my son Big time because it has Velcro straps not ties which causes problems for my son who has Down Syndrome, I have been stopping in this store every few months looking to see if this sneaker came in yet but it hasn't until last week. As I was looking for the size this ANGEL of a person employee came up to me and asked if she can help, I asked if she had the shoe in a size 9 she went beyond helping us she spoke to my son asking if the sneaker feels, do you like them etc.. She told me there is 1pair left and its 50% off the second pair so I took that pair also as I was looking for socks for my son suddenly about 10 shoe boxes fell down from the top shelf and this Angel of an employee actually pulled the boxes toward herself I said Oh my God are you ok she said yes I didn't want them to hurt your son he was standing right where they fell. As I was paying I continued to tell her how wonderful these sneakers are and how my son just loves them she told me for the future all I have to do is call us/Payless and give this number that's on the tag on the shoe and we can order it for you I was So Happy my son Loves these sneakers I love them too they are stress free I'm online sorry I didn't get her name hopefully she will be there next time we go back. I just wanted to post this much needed review how there could be 1 employee out of many who would go out and beyond helping a customer Honestly I felt like I stepped back in time from when shoe stores had such special people working for them . I wish one day More Loving,Caring, just more people have a Heart and soul for someone other than themselves. Big Hugs to this Angel Employee for your caring, Heartfelt gratitude you left not only me but my son too! God Bless You!

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Shopping Elsewhere from now on! - 16 d 10 h ago


went to the store in Hodgkins, Il yesterday. Had 3 pairs of show at the register and a 20% off coupon in my email. For some reason the coupon would not load, so I went on the website and the site was down. I ask the associate if she would still honor the email coupon since the site was down and it would not load, she told me no. She stated "Its not my fault the site is down, you will have to pay full price" Instead of call store support she le me walk out not buying anything. I called corp today and they said they would follow up but also offered no assistance at all.

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Gladys and Dennise - 28 d 10 h ago


Employee laughed at me while telling her Boss that she told me that no refund without a receipt but she lied in my face because I called Then I took a cab so a young ignorant employee could make fun of me Shame on Boss at Payless in Poinciana and shame on employee that laughed at a customer Senior citizen to hide her lying

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Angry Shopper - 30 d 9 h ago


Buyer BEWARE! Payless is really screwing up! And good luck trying to get anything resolved with customer service that is located in a different country! I have had two big orders messed up badly. Payless is NOT sending order confirmations, not sending updates with delivery information, they are NOT including packing slips with orders, and they are NOT sending all of your items in one shipment. So, without a packing slip, you cannot prove that part of your order was not included in the shipment. I recently ordered 6 pairs of shoes, and I did not receive any communication what so ever! It was taking forever to get info about my order. Customer service finally said they would cancel the order and issue a refund to me within 48 hours. Well, 48 hours later, no refund, but one pair of shoes showed up with no packing slip. There was supposed to be 6 pairs of shoes. So now the order is showing that it is completed in my account. Again, there was no email communication about the delivery (when, how, and what was being sent) and NO packing slip. My guess is, someone in the warehouse/shipping department is stealing the shoes, and that is why we are not receiving order confirmations, updated delivery emails, no packing slips, and only receiving part of our order. Thank goodness I paid with my credit card because I can now dispute the charges. What is going on, Payless? I have ordered from you for years, and now I cannot trust you. Yes, I could go to your store to buy shoes, but you don't always have the same shoes as you have on your website. I am going to contact the Better Business Bureau, and I would suggests others do this as well. It seems a lot of us are having the same issues. Shame on you, Payless for letting this happen!

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K - 33 d ago


I don't understand who you all writing to. Obviously Payless does not care enough to respond to your comments. That is a shame.

I just called the customer service and asked to speak to a manager or to be transferred to U.S. Customer service agent. The guy in Philippines told me that there is not managers available and the U.S. Customer service is non-existent.

He said only headquarters in is in the U.S. He could care less to help me as well.

Pretty Sad.

Although I shop at larger stores often, I have gotten some shoes that I like at Payless as well. But, looks like customer service and quality has gone down the drain

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DS - 47 d 21 h ago

I went to a payless at 5020 Bay Rd, Saginaw, MI 48604 on December 28, 2018 afternoon/ evening. I picked a shoe for $10 clearance. When the sales lady rung them up they rung up for $35. She told me she could not honor the price on the box. She said the most she could do was give me 30% off. She ripped the price off the box and put it back.I was very dissappointed and left with no shoes. If a price is on an item isn't the store supposed to give it to you for that price.

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Sgon1996 - 40 d 13 h ago


No not necessarily. A lot of people find shoes they want, take clearance tags from other boxes and stick them on the one they want, and try to get it for that price. The shoe rings up in the register as the correct clearance price regardless of what sticker is on them, so we just assume someone put the wrong tag, apologize, and offer 20-30% off for the inconvenience.

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Dianna Morris - 49 d 7 h ago


Purchased Item in store on debit card. Returned item without wearing a couple days later, and it's been over 10 days and their has not been a refund on my debit card as of yet. I will not patronage Payless Shoes again. Corporate is rude and so are the employee. If I don't have my refund back by the end of the week, I will be call the news station. Trust and believe that!

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Lyrah - 50 d ago


I bought a pair of shoes for my daughter and they ended up being too small. I tried to exchange them out for her size and the lady wouldn't honor the discount that was originally used which was 40% off. I don't usually shop at Payless and now I will definitely not be shopping there. Now I have a pair of shoes who don't fit my daughter.

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JR - 51 d 7 h ago


It's clear that Payless ships in their online customers shoes that have been returned by other customers, in used, broken, dilapidated boxes. Will not make it an online order again. Apparently have to go into a store to get a new pair of shoes in a new box. I ordered four pair of shoes. One Suede pair has patches of suede missing on each shoe. Another pair of fake leather ones have scuffs on them. All four came in broken, tattered boxes that should've been thrown away and not sent to a customer. Also signed up with my email address for a 25% off coupon. Never received the coupon, nor did I receive email confirmation of my order, receipt, etc. Also, received someone else's receipt in my box and did not receive receipt for my own purchases. I reside in Illinois and had a receipt for someone who lives in New Jersey in the box with my four purchases. Tried to post his through the website, but after many tries, they submit button does not work.

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Seriously Cheryl - 54 d 4 h ago


December 28,2018, at 4:10 PM

I went to the Payless shoe source in Winston Plaza, Melrose park Illinois, I was returning a pair of boots that had been purchased with a gift card. I wanted to take advantage of your promotion for "buy 2 get 1 free. WHat I wasn't told was once I did the refund I wthe $43.99 that I got refunded would not immediately be placed back on my gift card. So, Unknowing to me I ending up with not enough funds to purchase the items. I'm a senior citizen who counts my pennies seriously. The store person should of explained this policy up front. Everyone trying to figure out what to do. Disappointed me. Not mentioned they called security on me and I was not disrespectful or out of order. I notified the security supervisor about the officers conduct. There was no reason for him even being on the scene. I plan to not ever patronize any Payless stores ever again after such a. Awful experience.. You do need to revisit your policies in the new year coming because this experience left me unhappy, shook up and affected my sleep. There was no need for this at all. Not to mention the handling of the situation made some customers walk ou5 of the store. All because of a $100 gift card and not giving me up front information . I plan to share this story with my church congregation , senior agency's, Governor JB Pritzker officer whom I worked for this last election, Lisa Madigans office.

Truly Disappointed Cheryl Lang

100 Georg Street Apt 612

Bensenville, Illinois 60106

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