I am sadly disappointed. I will not be shopping at Payless shoe store again. I was a frequent shopper. On President's day I purchased a pair of cowgirl boots for my granddaughter at the Vestal New York paylesss store (Vestal Town square ). It was 4:32 pm printed on receipt . when i got home i noticed a coupon for 30% non sale item for presidents day only. that coupon was sent at 1230 pm via text to my phone and was valid when i bought the boots that weren't on sale. well today i took my receipt in to the store manager at payless in vestal NY and attempted to show her my coupon. She refused to give me the 30 % off she said it was a corporate thing not reimburse me, Needles to say it was not only embarrassing as other clients were there and she was very rude. I want my 30 % off and an apology from that rude manager or i will not be in there again and will spread the word.
This review can not even put into words my frustration and disappointment....I can't even believe this store is still in business!
I didn't know such incompetency existed till I stepped foot in Payless.
I purchased a gift card for my mother's birthday almost a YEAR AGO now. After giving it to her, we realized there was no outlet to use the card online.
When my mother visited the store, she was surprised to hear the cashier say, "there was no money on it". Since I was the one who purchased it, I went back to the store with the card to inquire about this. I thought this would all be taken care of in the store and I would surely leave with merchandise paid for via gift card or another card (silly me); after all I was going back to the store I had purchased the card from with my credit card statement for proof of purchase. The cashier kept me in the store for TWO HOURS telling me if I did not stay while she called customer service, she could not help me. She finally hung up with customer service and told me I would receive a new card in the mail (that was June 2017). After not receiving anything, I revisited the store, reiterating the issue to the staff. I spoke to the cashier, the store manager, the customer service rep etc. and waited around all over again. After another two hours, the store manager assured me I would receive something in the mail in two weeks. Since that visit in July 2017, I have still not received ANYTHING in the mail.
I have made several failed attempts of getting in contact with their Corporate office- I'm sure they know their mailboxes would be flooded if the contact info was readily available.
I will never never ever shop here again... I hate it because the shoes are nice... But policy STINKS... if you pay with a debit card and have to return it... Don't hold your breath getting your money. Back because it takes 2 weeks... That is disgusting... When you pay with a debit card it comes out immediately... As in right now...!!!!!!! I WANT MY MONEY NOW... KIMBERLY MICHAELIS...
Your Dumb- it is the banks that decide how long it takes your money to go back onto your card not Payless hahahahaha
As a former employee with Payless I've been trying to get in contact with Payroll for days now.
M W2 form never arrived. You think that by now I've heard something from anyone but NO!!!
I'm in the same boat as you!!! :(
I am a former employee of Payless and I did not receive my 2017 W-2s in the mail. I called my former manager and was provided with an 800#. I was informed that I will have to write a letter and include my ss#, former employee#, store # (if you remember it), what year W-2 form I am requesting and mailing address to the Payless Corporate Source, Attn: Payroll/HR department. I was informed that it will take 5 to 7 business days to receive it. I will be sending this letter by certified mail requesting a signature of receipt. Send your letter request to:
3231 SE Sixth Ave.
Please help! "Albert" from, he says, your California call center lied to me for his convenience. Hmm
I'm a regular customer for Payless but today I went to Payless for my daughter bcoz I need 1 pair of shoes for her when I went to register for payment I show her my phone for coupon I'm with my friends so she was refused to use my coupon she said I'm not using same coupon I was received email and my friend hav email too everybody have own email and own coupon but stupid associate refused to use my coupon her name is Taylor from store no 6270
As an employee here at Payless, I am very upset with how the management is going. My boss feels the need to bully not only myself but other employees.
I work in an adult social day care and was going to frequent buying for these people in but after the experience I had, it's just not worth the trouble.
I will look other places to assist with good deeds.
Horrible return/exchange policy, Corporate office is always unavailable to assist or maybe they just DON'T CARE!!
I have been trying to call in about my issues with my order. I cannot get a single person to contact me.
Nothing about the shoes, but.... scary that a store manager in Greeley, CO came to work knowing they had the flu, even with a fever. Flu is bad this year. She could get her co-workers and customers sick as well. Not responsible
I'm another customer who has PURCHASED shoes from Payless, told that the label was made and that FED EX was in charge of, but FED EX says that Payless has never shipped them. What??? Where are my boots??? They were ordered Dec. 28th. Jan. 2nd they were supposed to be on their way. It's now Jan. 30th. Where are my shoes??? HELP Corporate Office!
How is it that you have shoes on the website, and you call a store that do not have the shoe but tell you 2 other stores have them, when you call the stores they don't have them but the computer shows they do. I have had trouble in the past ordering shoes from your website and I needed them for Sunday, I have calling stores for 2 days. The computer says one thing and the store says about other. Lord Help.
WOW! What a horrible experience. I bought my shoes since 1-7-18 and until today 1-17-18, no one at Payless customer service know what his going on. They have no idea on when it will be shipping and it may ship out on 1-26-18. What kind of business doesn't know what is going on with orders. The customer service gives you the run around and tell you to call day after day to check status. Everyone has a different story every time you call. BEWARE if you shop on WWW.PAYLESS.COM because your order will never ship!
The same thing happened to me. I placed the order on 1-15-18 at the Massapequa store. I called on 1-22-18. After being placed on hold they told me that it was not in but it should be there by tomorrow (1/23/18. I called again on 1/24/18. The order was not there. the Manager said that we should wait to see if the order was Rejected by Payless. I did not agree. I had to suggest to the Manager that she should call to check on the order. She reluctantly said that she would call and get back to me. She called and told me that there was a problem with the order and it needed to be placed again and a refund given for the first order . Of course, I needed to go into the store for this. I no longer had any faith in the Massapequa store so I tried to get my refund at the East Meadow store. East Meadow was able to place my new order but I had to go out of my way to get the refund at the Massapequa store. East Meadow called Massapequa to get their story. At this point, It seems that Massapequa told East Meadow that there was a theft of my order. I was treated terrible. The customer service is horrible. The people were nice but not efficient.
Went to Payless in altoona Iowa didn't ha e change for a hundred when I was going to buy 56 dollars worth of stuff ; That's why they can't stay business!
This is the worst Payless ever. I HATE going into this store on the East West Connector in Austell Georgia. This nice nasty attitude that this nonchalant manager has is pathetic. I attempted to return 2 pair of shoes that my daughter bought for me to wear 4 days ago that did not match anything in my closet and this East West Connector manager stated that I have to take the shoes back to where I purchased them. Then he wrote on my receipt STORE CLOSING. I asked him why he did that and he said so I would know. This is very unfortunate to have spent $37.00 on items I will NECER wear. NOWHERE ON MY RECEIPT STATES ALL SAKES ARE FIBAL BECAUSE OF THE STIRE CLOSING. I want my money back. This is ridiculous. I have the receipt, I have never worn the shoes and the fact that this man at another store took it upon himself to write on my receipt just really disturbs me. Please ...... I need answers and atleasr some QUALITY CUSTOMER SERVICE.
I ordered 1 pair of boots from the Bethesda, Maryland Payless shoe store on Dec 17. I was told they would be in 5-7 days. I called on December 24 to check the status, they took my full name, and said the boots were in the store. I made a special trip to the store on Dec. 24 (you know what that was like) to pick up the boots. When I got there, the sales associate said, oh we made a mistake, they did not really come in. I called Dec 26, and shoes are still not in. I called on 1/1/2018 and shoes are still not there, said the manager would call me directly about the boots. I never received a call. On 1/2 I called again, and the phone has a constant busy signal. Payless has taken my money, and still no shoes. It is a crime that the customer has to pay for the shoes first, and never receive the merchandise.
I ordered 7 pairs of shoes online dec15th was suppose to get them dec20 only to find out the order isn't processed and customer service rep dosent have the power to cancel an order at request nor can get in touch with anyone to see what the problem is i even asked if they can pull the shoes from local stores this really sucks now I have 7 girls without their shoes for xmas!!!!!
I have experienced the exact same thing.... I ordered 2 pairs of shoes on Dec 16 and even the confirmation email says order will arrive in 3-7 business days. Now it is Dec 28 and still no sign of my order. I called customer service and the rep was useless and told me the "carrier has not yet picked it up from the warehouse." I asked for a general estimation of when I can expect my order and he said he cannot tell me. I asked what the delay was in picking the shoes Plymouth from the warehouse and again he couldn't tell me. I asked for a supervised and he refused to let me speak to one stating "my supervisor is going to say the same thing." I am the customer and I placed my order with Payless with the expectation that the shoes would come in before Christmas .... now it's almost a week after Christmas and no one can tell me when the shoes will arrive !?!?!? Absolutely unacceptable customer service.
i just enountered the same problem i placed order for 2 pairs of boots on 12-20 i finally called on 12-28 bcuz i never gotr the boots i finally got a supervisor who tried to tell me they could not cancel the prder DONT LISTEN TO THAT she kept giving me some bologana abt waiting for a truck and finally she cancelled the oder but they still have hold on funds from cc co and the order is still saying being processed i plan to call corporate office on monday and went to local payless n got 1 pair of the boots so disappointing terrible customer service
I worked for Payless for 3 years. I was a assistant manager. The general managers and higher ups suck! They throw new hires into stores with little or no training! I know first hand as it was done to me and asked of me to do to new employees! They expected us to be happy and chipper and ask a billion questions to customers who don't want help. And the associates and assistant manager do all the leg work! The general managers don't do anything but sit in the back room and lounge around. And for gods sake try telling your group leader or district manager that your GM is a piece of crap and they don't believe you! OR they do but they can't fire them because then THEY would have to actually work and find someone to replace them. Take my advice and don't ever work for them. It will take years off your life.
I'm a employee worst company to ever work for the managers don't know what the hell they are doing and the pay sucks, Do not apply to work there you will better off working for a fast food company
I agree, I started there a week ago and had to leave, the managers didn't know what they were doing. I was left in the store by myself on my third day with little experience on the cash register. Also the pay card they gave me will not work and I told two different managers about it and nothing has been done. I worked over 25 hours I want my money!