Good morning,Just wanted to inform you that the Payless Shoe Source store located in the Pembroke Mall in Virginia Beach is not open for customers.The web page states 12:00am hours of operation.It is now 12:42am and no one is here to open the store.The gate is down and there are no lights on in the store.Thank you.

Very Surprised when I used the paypal option for my online orders....and needed to return some of them. I would only get a STORE CREDIT for my return in a local store. I did not want to pay shipping for the returns, so I took them to the local store. No a cash refund given! Or even a refund to my paypal! I wish that had been clear on the online pay pal option before I placed the orders. Now I am stuck with a $50 plus store credit .....

Very pleased with how fast the orders were shipped to our home.

THAT IS NOT TRUE. Apparently the store simply did not want to give you the cash from their register, but you absolutely were supposed to receive CASH back. Call the corporate office. They were WRONG for doing that to you!! They tried that with me this past Saturday and I said ABSOLUTELY NOT! They gave me the cash.

If you read the back of your packing slip that came inside your order where return policy is clearly stated it says PayPal purchases returned in store will receive store credit if mailed back it will be refunded back to your PayPal

I ordered two pairs of dance shoes for my daughter. One pair was indeed correct the other was not. I ordered women's pink ballet shoes in a size 10 and I received white kid ones in a size 11. The customer service rep whom I spoke to by the name of Apple tells me I can't get my money back since I could do an exchange for the correct ones. They need to pay closer attention to people's orders when they are placing them. I have had to call twice due to getting an email stating the correct ones I need are no longer available. So Vince the customer service rep I just spoke to decided to defend her. If I do not receive the correct order I will be demanding my money back and I refuse to shop with Payless ever again

Payless Shoes has always had my rewards and online information under a different name, my address, phone # and birthdate are all correct. Recently I've been receiving a lot of solicitor calls from different organizations like the Disabled Veterans and the PBA and they all call me by the name Payless has given me. When I ask if they received my number from a 3rd party, they hang up. So I call corporate and guess what......yup, they're located in the Phillapines and don't understand anything I'm talking about. I will NEVER shop at Payless again!

I have never experienced what I experienced today at this location. I came to pick a pair of shoes that was held for me. Not only was this associate not watching the store, she was in the back room on the computer instead of helping the customers. I had to go & get her to check out! Anndddd she comes out with no shoes on. Then when i finally checked out I noticed the price may have been wrong so I went to grab her again (from the back room) again she was on the computer! long story short she could have just did an even exchange but instead she made it more difficult for herself. She had no idea how the price came about so she called her boss name Danuta! She could not even explain to her why the price came out to be the way it did & made the explanation longer than what it needed to be. I was in this store for almost a half-hour. The I asked her to just refund me & just walked walked away from me. I finally had to call security because she would not acknowledge me. She would not give me my refund. The security guard had to speak to the mgr to tell her to give me my refund. As she was processing the refund that's when she found out how the shoes came out with the price it did. I was so livid she was my time not to mention her mgrs time & the security guards time. I hope that someone from corporate sees this review & contacts me.

I made a purchase 7/25/18 in one of your stores in Long Beach, CA they gave me a $10 voucher to use on my next purchase by 9/4/18 I went into the store today 8/25/18 to make a purchase I gave the Associate Brenda the voucher along with my purchase, she stated they no longer accepting the voucher. She was very rude and unprofessional she begin to argue with me, I kindly asked for the voucher back, left my purchase on the counter and left. Very dissatisfied, one for the unprofessionalism of the Associate Brenda so rude and two the false advertisement. They always get you to spend your money with all these promises and never come through.

You idiot, look at the dates on the front of the card. You can use it through September and October. You can't use it in August.

I was at your Marble Falls store at 10 this morning. Waited and waited. Tried to call them and it went straight to the fax machine. Finally, an employee showed up after 20 minutes. The door was still locked. I asked her if she worked here. All she said was yes and ran inside. Mind you, this is 20 minutes after you were supposed to open. She never invited me in

It would have taken me at least 30 minutes to pick out 3 pair of shoes. I waited another 10 minutes and she still never said it was ok to come in. I went across the street to the new Ross and spent 130.00 on 3 pair of shoes. With so much competition, why would you allow an employee to treat one of your club members this way.

I ordered 2 pair of Women's Legacee Sneakers, 1 in maroon and one in silver. I received the pair in maroon, but when I called to find out when I should receive the silver ones, this non-english speaking representative told me that the warehouse was out of the silver one ones. I ordered the shoes on Monday August 13th and finally received this email on the 15th. If you knew the shoes where out, why didn't I receive an email. Then she had the nerve to ask me did I want my money back. Do I look like I want to donate to Payless Charity, Hell NO. Now I have to wait 3 to 5 business days to get my money back, but it didn't take any time when I purchased them. You really need to work on your customer service skills and hire knowledgeable IT people. All of these students graduating with computer engineering degrees and you can't hire them to manage your IT department. Very Sad.

Hello,

Thanks for your order! We are currently experiencing a delay in sending order confirmation emails. Please be assured that your order has been received and you will receive an email confirmation when the order has shipped.

If you have any questions, please contact our Customer Support Center at: 1 (hidden). We have agents available every day from 7:30 AM to midnight CST.

Thank you!

Your Payless.com Team

I purchased shoe for my daughter the non slip work shoes and when she started her job they gave her a coupon for 15% off the retail price when I went to the store 2620 in Cleveland Ohio I was told I could not get the 15% percent off the shoes because they where already purchased she said that on the coupon it says can't be redeemed after purchase no where on the coupon does it say that I will be contacting Corp because not only was the lady rude to me but started yelling at me that she was not going to honor the coupon said could use it at another time to purchase another pair very poor customer service

Payless refused to honor their own valid coupons.

I was recently fired from Payless for something I did not do. When I asked HR what proof they had against me, they simply said they had "evidence" to prove me wrong but would not tell me what it was. They then told me I wasn't allowed to tell anyone why I was fired and that I was banned from the store. I told them nothing but the truth but for whatever reason that wasn't good enough for them. Managers are treated like shit in this company and I don't appreciate being falsely accused.

This company is terrible. I applied for a part time position in Columbus, GA. The manger (Roderick) told me to come in to have a interview. When I came for the interview he seemed just out of it and not prepared. He told me my information was not in the system and he told me to go home and re-apply. When I went home of course my information was in the system. I called him back to let him know that he overlooked my application in the system. He reschedule another interview for me Friday today. When I called to confirm he told me there may or may not be an position open for me. I started this process three weeks ago and you have been cancelling and reschedule my interview. If you did not have a open position for me just let me know so I could move on. Dont' keep scheduling interviews and telling me the job im interviewing for is already full. Why interview me? He was basically telling me he wanted to interview me just in case the other guy didnt work out because he does not have any faith in the person he already hired. This place is just for college kids and people working their first job. This company is terrible when I called to put in a complaint someone from India popped up.

I visited the Payless in the Virgin islands and the manager was so rude not to mention the way she spoke to the employees like she was so much better than them. I went to the store on two separate occasions and they both were unpleasant. This woman had the employee work her butt of while she just stood there telling her what to do. That is not how a leader works. I'm sorry but you guys need to deal with that because that's slavery not team work.

l just visited the Payless store in Schererville,IN. The employee that waited on me was RUDE AND DISRESPECTFUL AS HELL! Her sorry ass outtake be FIRED! I was exchanged some shoes I bought four months ago. I expect shoes to last longer than that. She told me if I didn't like it to go somewhere else. Who the hell does this bitch think she's is? Then threaten to call the police. I'll be calling corporate on her sorry as and I'm done with Payless!

So went to my local payless store on Queens Chapel RD in June around graduating to get my Godddaughter a pair of shoes to graduate in and discovered the register was broken they could only take cash now as a consumer I was appalled due to this crazy world we live in who carries cash any more but it was last minute and I was desperate so off I go on a mission I swore I would never go on again fast forward to today 7/22/18 So I discover that I have a huge order for some shorts I have to fulfill my in-laws are coming and when I was visiting them I had on some shoes I got from here and they want a pair well It's about 10 pair that I am going to need so why wouldn't I put that money back in my own community so get to the door and what greets me THAT DANG CASH ONLY SIGN REALLY PAYLESS . This is Rediculous. You all have got to do better you have awesome employees at this location who take the brutal cursing out that they should not have to take fix the DANG register or here is a solution by a new one. Hopefully going to get my shoes tomorrow

I'm so disappointed in Payless Shoes this past couple of years. At least five (5) years ago you had boat type style shoes in pretty plaids and I purchased a few pairs which I found so comfortable and have worn often even tho' I'm an ol' 81 yr. old.

I check out any Payless store I pass here in London, On and a couple weeks ago I had a pair of the shoes mentioned in pretty plaid colors of white/blue/pink. One of the friendly young staff remarked how pretty my shoes were and where did I purchase. Was most surprised when I told her PAYLESS a few years ago. She was surprised how old they were but I have always looked after my shoes and clean frequently. I noticed you have the style in stores I've checked but they were a taupe color and not a choice of mine, unfortunately. I'm sure it's too late this season, HOWEVER, is there a possibility of you bringing back the nice plaids again for next year?. .A reply at your convenience would be so appreciated. Thank you.

Jennifer Williams store manager #505 Rogers Arkansas. This manager truly needs some serious customer service training and how to treat her employees. There's a time and place to discipline employees and not Bully them. Yes she is truly a bully. Not just that but this manager takes sides and text messages instead of talking to her employees face to face about any kind of issue. She picks favorites and never resolves issues with employees that cause drama. A true manager would sit down with there employees and would have them Talk things out and properly take care of the situation. She has since the week of June 24th 2018 lost 3 employees. They either walked out or called in. I'm sure she would give a different statement as to how bad of an employee they were, instead of owning up to her poor management behavior. These employees have tried contacting corporate as there yet to get any help. These employees would love to come back to work for this location if this manager was no longer there. Corporate if your reading this, you need to contact previous employees and get statements from them. I myself will not shop at store 505 in Rogers Ar or 112 as long as this manager is still an employee. Thank you.

Oxford Valley PA mall 6/27/08

No employee was in store when we were in there at around 4:30 PM.

Rude Employee when she finally came in. Moved the cart when she saw I was standing near it. No "excuse me" !

Asked if she had a baby shoe size 3 wide. Thanks for not checking.

Answer "Nope

Maybe you should check how many "smoke breaks" taken outside the mall entrance or trips to her car.

My name is Katherine Franklin I work for Spokane treatment and Recovery I work in a facility that has men and women for 6 months treatment program they're all doing wonderful but need a helpful start all the shoes that they can afford are you shoes I was wondering if you would participate in the community by donating shoes to our facility There are 16 men and 16 women in each facility help them get a good start in life make them feel proud

Your management in the Ontario Oregon store sucks! Need to be replaced with people that treat others with respect but that store has always been rude! Shut it down! People who have a service dog in training get told not to come in the store and I wish to make a complaint about that store.

Your customer service dept is a big joke. I called with a simple request to change me order after waiting on the phone for 2 hours getting the same prompt stating they are experiencing a high call volume. I rep could barely understand English, had to repeat myself several times. I spoke with a manager who informed me that the can't change a order once it is placed, and the only option is to return/exchange at the store. THE ONLY REASON I ORDERED ONLINE WAS BECAUSE THE ITEM ARE NOT AVAILABLE IN STORE. I paid extra for 2 day shipping because I needed the items for a wedding this weekend. I buy a lot from Payless, not only for myself but also my children. But may store have closed down, or carry limited quantities. This experience will definitely think twice before ordering again.

Oh my gosh , almost the same problem. We need more proficient English speakers on the line. I teach ESL classes, by the way. I ordered ahead of time for the event I needed the shoe as mentioned above. I always shop at a local store and all is well, but the online and difficulty in understanding the customer service rep will hurt the online business. I just want the shoe I ordered. I feel I should be compensated because of numerous trips and calls to the store and customer just trying to track my package. The Payless warehouse and customer service lines needs more training and some six sigma training to identify whether the problem is a process or people problem, both of which are rectifiable.