Information, reviews and public commentary for US companies


Payless Shoes

Collective Brands Inc.
3231 SE Sixth Ave.
Topeka, KS
(785) 233-5171
(785) 295-6049
Twitter IDs
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Karyn evans - 1 d 9 h ago


My husband, an African American went to your store- 6229 Bellaire Blvd. Houston, Texas to purchase work shoes for our son. Anna followed him around like he was a shoplifter. He's 60 years old. We will NEVER shop with you again. In light of the Starbucks incident, I don't think you need negative publicity. I'm not stopping here, count on that!!!!

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D.SH - 3 d ago

i recently visited the store in Amman-Jordan and apparently the sizes for the same item are different prices? 38 or less is cheaper than 39 and up?

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Anonymous - 3 d 9 h ago


I am writing to tell u about a positive experience I had in one of your stores! I will say I have always had great experiences with my online ordering which I hate to do because of the wait for the shoes and I hate to return by mail or ups but every order I have made came in the time it said and the shoes were a perfect fit! This last order two of the shoes were a size too big (not Payless fault) so I went to a store in my town I hit occasionally to shop! The manager (I believe) was training an employee who addressed me the moment I walked in the door! I explained I was looking to exchange the order for another size! The employee in training did everything possible to find the shoes in my size! There were none! That employee (in training) did everything right and was so helpful! Kudos to her customer service! She requested the managers assistance and the customer service just kept coming! The manager helped her and me and showed the employee happily how to order the sizes I needed! In the meantime other customers came in the store and the manager greeted each while taking care of me at the same time and remained calm! Both worked to order my shoes and met or acknowledged everyone in the stores needs! Again kudos! That manager is the best at customer service I have seen in years. I worked in retail and know what customer service means to the client and the company! I now work for a law firm and understand attention to detail and superior client services, something that is of the past! This manager exceeded all my expectations of that visit and more! The employee in training and most of all the manager need to be rewarded in whatever way for exemplary customer service within your company! These two are true examples of incredible leadership and customer service for Payless! I will call your company to mention the last name but Lucille at store 862 in Macon,GA is incredible! Thank u for making my shopping experience an incredible one!

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Miss Morales - 8 d 11 h ago


Dear payless I was went you're Manassas V.a store 8393 Sudley Rd. a few hours ago. I came in and was greeted by a very nice young lady, she told me about the buy one get one half off. I wanted to take advantage of the great deal, and needed to use the restroom. I asked if I could use the restroom and the manager told me the restroom was not in working order. She made it clear that it wasn't useable like they where made to work in a store with no working toilets. This looks super bad for Payless shoes. To think a company would have their workers in that kind of place. I don't believe that of course, but I was unable to finish shopping and had to leave. To tell you're customers that and have them think you're brand would be so disgusting as to have them in such a place just to keep me from a potty trip is nuts. Not very happy you're manager is bringing that store down. Thank you. (hidden)

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mg474 - 12 d 16 h ago


I am really frustrated that I went by this store at 10:30 am and it was closed. Hours state the hours are 9am-9pm. I am needing to get my daughter shoes for a banquet TODAY! It's such an inconvenience and very disappointing! Why are they closed at 10:30 am??!!

Store: 4225 S. Loop 289, Lubbock, TX

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----- - 15 d 14 h ago


a month ago-EditHello, I visited this store after ordering online to pick up my order that was confirmed was there the Friday on 02/23/18. Sunday 02/25/18 I walked in and stood at the counter for a solid FIVE minutes before having to walk to the back of the store and ask one of the two young ladies that were unwrapping shoes for assistance. I told the young lady that I was there to pick up an order and she asked me in a rude tone "have you received an email stating that it was there now mind youI to confirm. But hey the young lady is following protocol she got tired of me having to fumble through 987 emails to find a confirmation number so she went to the back and got my shoes that were there..she then commenced to ask me if I wanted a bag or if a box was ok which I thought was the dumbest question ever you always bag your customers items and ask if they need any other assistance. Now my sister was also with me during this visit and found some shoes that we wanted to purchase these young ladies were still in the back we put the shoes on the counter and waited.. I waited so long I took out my phone and the phone read 3:02 it was one young lady "stocking" texting with her back to me and we stood there and literally watched her text the entire time we were standing there.... we weren't checked out until 3:08 which is a long time to me for someone who is supposed to be customer oriented and I was the first in line. Which brings me to my next issue I called customer service filled a formal complaint as was told that they cant guarantee that I would even get a response from anyone I left 2 phone numbers from someone other than a call center team lead representative to hear and solve my complaint. On Tuesday I called the store and asked for the District managers name and JD "or at least that's what he told me his name was" told me it was against the policy to release that information ok so I call your call center "which is fully committed to their patients and resolving issues and the call center representative even got an attitude with me. On Wednesday I called the store back and asked for the manager on duty a "Quentavious or at least that's what he told me his name was" told me that the district managers name was Jill or something to that nature as his tone was low and I thanked him and hung up the phone. Needless to say it is 03/03/18 a FULL week later and NO ONE has called me regarding this issue and that shows a lot of your company and the people you hire. A 6 MINTUTE TEXT MESSAGING CONVERSATION IS MORE IMPORTANT TTHAN TAKING CARE OF YOUR CUSTOMERS!!! I EVEN HAVE PICTURES THAT I will not upload of this young lady with her back turned to the door texting and me just looking like a dummy until she got her point across to whomever she was texting. I called the call center again on FRIDAY AND THEY SAID THE SYSTEM WAS DOWN AND TO CALL BACK IN TWO HOURS AND THERE WAS NOTHING THAT THEY COULD DO. So, from someone who works in customer service a 1 star is 1 too many given that I have tried all avenues to handle this situation and nothing has come of it!!!

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Kimberly Michaelis - 74 d 11 h ago


I will never never ever shop here again... I hate it because the shoes are nice... But policy STINKS... if you pay with a debit card and have to return it... Don't hold your breath getting your money. Back because it takes 2 weeks... That is disgusting... When you pay with a debit card it comes out immediately... As in right now...!!!!!!! I WANT MY MONEY NOW... KIMBERLY MICHAELIS...

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Annoyed Person - 59 d 10 h ago

Your Dumb- it is the banks that decide how long it takes your money to go back onto your card not Payless hahahahaha

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Anonymous - 51 d 8 h ago

How rude to call someone dumb in a review. Get a life!! And to do it anonymously.....

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D - 37 d 14 h ago

For someone that's calling another "dumb", you misused the word "Your". The correct use is "You're".

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PISSED - 30 d 16 h ago

And you're frigging wrong because Payless can hold up funds too--as in failing to process refunds as promised. Which is what happened with me. This is THE Worst buying experience I have EVER had.

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Anonymous - 43 d 5 h ago

Sexual harassment on the job this is second time the boss is told about it but handles it like the guy being accused is her boyfriend and not just an employee y'all need to teach managers sexual harassment is not tolerated at all there never should have been a second time

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Upset employee - 73 d 15 h ago


As an employee here at Payless, I am very upset with how the management is going. My boss feels the need to bully not only myself but other employees.

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Anonymous - 45 d 17 h ago

call the corporate office - Human Resources

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Anonymous - 50 d 17 h ago

Consistently disappointed with the lack of customer service at the Capital City store in Mechanicsburg, Pa. There is one employee who continues to lack the ability to provide assistance and advice to those that purchase products form the store. She is curt and rude. I have contacted the corporate headquarters regarding my experiences. I hope Payless is able to resolve this issue as this employee represents the company.

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Jamie - 51 d 8 h ago


I just spent $124.00 at one of your stores and was told by the cashier that if I wanted a bag, it would cost me a nickel. Are you kidding me? I would have told her to keep the five pairs of shoes and her bag had my family not needed them for a funeral. I will NEVER go back to a Payless! This company should be embarrassed to even expect an employee to tell someone that. Obviously they don't rank customer service high on their priority list!!

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Maria Mares - 72 d 17 h ago


As a former employee with Payless I've been trying to get in contact with Payroll for days now.

M W2 form never arrived. You think that by now I've heard something from anyone but NO!!!

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Aurelia - 68 d 12 h ago


I'm in the same boat as you!!! :(

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2017 W-2s Former Payless Employee - 64 d 13 h ago


Hello Maria,

I am a former employee of Payless and I did not receive my 2017 W-2s in the mail. I called my former manager and was provided with an 800#. I was informed that I will have to write a letter and include my ss#, former employee#, store # (if you remember it), what year W-2 form I am requesting and mailing address to the Payless Corporate Source, Attn: Payroll/HR department. I was informed that it will take 5 to 7 business days to receive it. I will be sending this letter by certified mail requesting a signature of receipt. Send your letter request to:

3231 SE Sixth Ave.

Topeka, KS


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A Mad Black Woman - 52 d 8 h ago

Same here and when I called in on the 800# the rep. advised me to send my request in writing.... Like WTF....?!? I didn't send my work, talent or time w/ Payless in writing.... So why should have to send a written request just to get my W2 form from Payless.....?

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Ann Marshall - 57 d 8 h ago


I am sadly disappointed. I will not be shopping at Payless shoe store again. I was a frequent shopper. On President's day I purchased a pair of cowgirl boots for my granddaughter at the Vestal New York paylesss store (Vestal Town square ). It was 4:32 pm printed on receipt . when i got home i noticed a coupon for 30% non sale item for presidents day only. that coupon was sent at 1230 pm via text to my phone and was valid when i bought the boots that weren't on sale. well today i took my receipt in to the store manager at payless in vestal NY and attempted to show her my coupon. She refused to give me the 30 % off she said it was a corporate thing not reimburse me, Needles to say it was not only embarrassing as other clients were there and she was very rude. I want my 30 % off and an apology from that rude manager or i will not be in there again and will spread the word.

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Anonymous - 52 d 11 h ago

call corporate. they will honor it.

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Stephanie White - 58 d 10 h ago


This review can not even put into words my frustration and disappointment....I can't even believe this store is still in business!

I didn't know such incompetency existed till I stepped foot in Payless.

I purchased a gift card for my mother's birthday almost a YEAR AGO now. After giving it to her, we realized there was no outlet to use the card online.

When my mother visited the store, she was surprised to hear the cashier say, "there was no money on it". Since I was the one who purchased it, I went back to the store with the card to inquire about this. I thought this would all be taken care of in the store and I would surely leave with merchandise paid for via gift card or another card (silly me); after all I was going back to the store I had purchased the card from with my credit card statement for proof of purchase. The cashier kept me in the store for TWO HOURS telling me if I did not stay while she called customer service, she could not help me. She finally hung up with customer service and told me I would receive a new card in the mail (that was June 2017). After not receiving anything, I revisited the store, reiterating the issue to the staff. I spoke to the cashier, the store manager, the customer service rep etc. and waited around all over again. After another two hours, the store manager assured me I would receive something in the mail in two weeks. Since that visit in July 2017, I have still not received ANYTHING in the mail.

I have made several failed attempts of getting in contact with their Corporate office- I'm sure they know their mailboxes would be flooded if the contact info was readily available.

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Anonymous - 67 d 6 h ago

Please help! "Albert" from, he says, your California call center lied to me for his convenience. Hmm

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Emmi - 69 d 32 m ago


I'm a regular customer for Payless but today I went to Payless for my daughter bcoz I need 1 pair of shoes for her when I went to register for payment I show her my phone for coupon I'm with my friends so she was refused to use my coupon she said I'm not using same coupon I was received email and my friend hav email too everybody have own email and own coupon but stupid associate refused to use my coupon her name is Taylor from store no 6270

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