Information, reviews and public commentary for US companies

 

Payless Shoes

Rating
1.366667
Web
www.payless.com/
Related
Collective Brands Inc.
Address
3231 SE Sixth Ave.
Topeka, KS
66607-2207
Phone
(785) 233-5171
Fax
(785) 295-6049
Twitter IDs
@PaylessInsider
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Anonymous - 141 d 11 h ago

1

Called the Pasadena, .Ca store at 1245 N. Lake. Asked for a lace up oxford in wide. Put me on hold for 8 1/2 minutes, then was disconnected. Called back twice, busy signal. Called

a third time...busy signal. Is this your customer service?

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Kicking Knowledge for FREE!!! - 91 d ago

5

The workers are very busy sometimes alone to handle multiple customers!!! Stop being lazy and go to the store and check yourself or get on payless.com find the shoe you want and push find a store near me. It will tell you any shoe that the store has in stock!!!! Remember you ate not the only customer in the world!!!

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Stand up to bullies - 85 d 14 h ago

0

You are a smart mouth SOB.

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Sally - 10 h ago

0

If they can't even answer their phone because some customers in a store, they should hire more stuff. You have no idea why this person was not able to go to the store. I can't say this person is being lazy, but i can certanly tell you that you are being a big A-hole!

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Sally - 10 h ago

2

Does anyone get a response from the Headquarter by posting a comment here?

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Anonymous - 3 d 14 h ago

Still no conclusive response from Payless Customer (lacking) Service.

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M - 5 d 7 h ago

0

CC: W. Paul Jones, CEO I have yet to have a reply from Violeta R or Kelvin!! I have yet to hear from anyone with regard to the derogatory treatment I have received and the false information given by your store staff. Your lack of interest seems to indicate you are fine with this atrocious customer service. Perhaps this is why in April it was announced that in the states Payless Shoe Source had filed for bankruptcy, closing 400 stores. I went back to the store and the salesperson told me that he was the manager, not Bobby. Therefore, she lied to me. However, he said he didn't care that she lied and told me she was the manager. He told me that the U.S. refund rules were different. He told me that in Canadian Payless stores receipts must be kept by the store. This is false as I called other Payless stores and they told me the customer may keep it as long as the clerk marks on it that the items were returned. This is logical. The service and the attitude here is atrocious. I will never go back there. I will tell everyone to stay away...including on social media!!! In addition to the trickery I experienced by waiting to use the coupon when in fact Payless raised the prices on the same day as the coupon became valid, I have also experienced argumentative and negative service at Payless. I thought I would have had a response from you by this time. Hello, I still have not had a proper reply from Violeta R or Kelvin. I have posted on the complaint site, customer service site and the Canada consumer complaint site and will continue until I hear from one of you with a proper compensatory response. I went to return the shoes. The store manager, Bobby, WOULD NOT let me keep my original receipt. She was boorish and argumentative. There were other customers watching her behaviour. I have tried the phone number you listed. While I was still in the store, Phil finally answered and he said he does not do customer service for Canada. I called another Payless and they gave me a different number. I spoke with Alexis in Topeka for 50 minutes and she was of no help. She actually hung up on me!! I had asked to speak with a manager and no one came to the phone. I have wasted my time, my phone minutes, my cell phone data and in turn received nothing but exceptionally bad service and terrible attitude from your employees, both at the store level and on the 'customer service' line. While I am writing this, I tried 2 more times to reach someone on the phone line. I reached someone who initially said she was in Texas and then she admitted that was not the truth!! She lied about being in the United States!!!! The second person was no help either. Both of the last 2 attempts yielded no help whatsoever. And even further, they admitted they knew nothing of customer service. . . By the way, I was put on hold and NO one ever came back to the phone. The time I have wasted, the boorish attitude from one of your managers, the lack of telephone customer service and lack of knowledge and the waste of my phone and data should definitely warrant more from you!! At this point social media is the only recourse. I have detailed notes of all of these fruitless attempts to receive service. Later in the day I went back to the store< thinking that a different salesclerk would be more reasonable. This visit was just as bad! The salesman told me that he was actually the store manager, not Bobby. However, he said he didn't care that she told me she was the manager. He told me that the U.S. refund rules were different. He told me that in Canadian Payless stores receipts must be kept by the store. This is false as I called other Payless stores and they told me the customer may keep it as long as the clerk marks on it that the items were returned. This is logical. The service and the attitude here is atrocious. I will never go back there. I will tell everyone to stay away...including on social media!!! In addition to the trickery I experienced (by waiting to use the coupon on June 13 when in fact Payless raised the prices on the same day as the coupon became valid), I have also experienced argumentative and negative service at Payless. I have sent countless emails to Payless and had ! reply from Violeta R. and Kelvin. Their replies were of no use, telling me to call the customer service phone number which I had already attempted without success!! I thought I would have had a compensatory response from them by this time. Connected to Microsoft Exchange Connected to Microsoft Exchange

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Anonymous - 10 d 13 h ago

0

Where do you guys find your employees at? The Bellevue store has the most rude cashier. Her name is Maggi and she was very rude to me and my daughter because we where asking her questions about shoes in the store. I did not like the way I was treated in the store and hope that the issue be resolved or I will never come back to that store again.

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Anonymous - 10 d 13 h ago

0

Your Bellevue employee is very rude and obnoxiuous, she was flirting with my boyfriend right in front of me. I think it was very disrespectful of her to do that and I would hope this problem will be resolved asap

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becky root - 12 d 17 h ago

0

I can never get through your online service. No one ever comes on I am always on hold TERRIBLE CUSTOMER SERVICE

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Dear Mr. Alan, our corporate leader, - 20 d 14 h ago

0

I started working at a payless in KS. Everything was fine and dandy except for a few minor things with other employees but that's going to happen at any job. Being 19 , I was the youngest that worked there and a majority of the time I worked with my manager. About two weeks in my manager comes up to me and asks me if she smells like marijuana.. I looked at her with a confused face as she proceeded to pull out a joint from her bra and laughs as though she's excited. In shock I nervously laughed as she said "I'll be back my son also left a bowl for me in my truck." As in her son left her some marijuana for her to smoke in her truck. She proceeded to walk out the back door and came back about five minutes later stoned. MIND YOU THAT THIS WOMAN IS IN HER FIFTIES AND SHE"S SUPPOSE TO BE MY BOSS. She would proceed to brag about her marijuana for the remainder of the time I worked there.

Fast forward to May 2017, My stoned manager would always gossip about other employees and tell me things about others that I didn't want nor need to know. She would tell me who was getting fired, who was pregnant and so on. I would continuly tell her that I DO NOT NEED TO KNOW THIS, but she would just babble her mouth away. SO, we have an employee that never likes to come to work, always makes excuses about not coming to work and when I went for my interview in FEBRUARY my "manger" told me about this employee and how she thinks she's stealing.. We are in june and this employee is still working there.. yep. So anyways, my manger comes up to me one day and is angry. She proceeds to tell me that this employee (the one mentioned above), is pregnant. I look at her and say "Ok? why are you so angry?". Needless to say she cut me off in the middle of me talking and begins speaking badly about this employee and how shes pregnant again. As if this employee's pregnancy is an inconvenience to HER.

Okay next, yet again another employee begins acting extremely rude to me because she found out she is getting laid off. So I worked a shift from 3;30pm-9;30pm and so when this other girl comes in at 7:30pm I went to take a break. Now listen, My manager NEVER clocks out on her "breaks" (breaks is in quotation because she leaves for almost two hours or more each day she works), and I have seen many other employee's not clock out when going to grab something to eat so I didn't clock out. I left at 7:35pm and was back at 8:01pm. I walk to the back room to put my purse up and the other employee that came at 7;30 was back there with her arms crossed, waiting for me. I said "hey" and begin putting my purse in the locker as I hear her say "Uh did you clock out?" Knowing she already knows the answer I look up at her and say "No?" she begins to give me a very rude attitude as she says "If your gone for more than 30min you HAVE to clock out. " Already fed up with her rude attitude I look at her and say "Hmm really? Cause that's weird, our manager takes breaks for almost two hours each shift and NEVER clocks out?" She's now looks like a deer in headlights and tells me to leave a note for our manager saying I took a break so she can go in and fix it on the computer.. THEN this girl takes me outside the backroom to the kids shoes and says "LOOK AT THIS MESS". I look at her like yeah there was a family here when I left trying on shoes. She proceeds to point and pick up shoes and looks at me AS IF SHE WANTS ME TO CLEAN IT. I stare at her and she walks away leaving me to clean up the mess that was made when I was not here. So a few days later again I am working with Satan's helper and I go to sign my time sheet and guess what.. Someone went in and changed my time and said I clocked out at 7;34pm-8;04pm.. exactly 30min.. hmm.. wonder who could've done that. So at this point I am so angry i'm laughing. I grab my purse and walk out of the store. I text my manager and asked her who changed my time and she acts like she doesn't know what what I am talking about. HA! I begin to tell her that today was my last day and I expect my last check in the mail, bye. SO yes, if your ever in the southwest Kansas area and looking for a crooked 50yr old manager who smoke marijuana on the daily then go to Payless, located at your local strip mall!

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Anonymous - 26 d 7 h ago

0

I've been working at Payless in the Morgantown Mall for a year. Our store is currently closing and I quit today due to our crooked manager, Britney Fisher. She has only been at Payless for a few months. My manager schedules herself with one to two other associates and me by myself. I was selling $2,000 worth of shoes a night and she would work me by myself. There have been customers complaining that she's outside smoking, leaving the store unattended. I also work at the store next door to Payless and I saw Britney park her car at the back door one night this past week and carry bags of shoes out to her car. She was working by herself and policy states another associate has to check her out and ring her up. No one else was there. I'm complaining because Britney is supposed to be transferred to the Bridgeport store and I want to forewarn the company of her wrongdoing.

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Anonymous - 28 d 8 h ago

0

The one in carrollton on trinity mills has one of the worst employees i have ever come in contact with. Was extremely rude to my father. She insulted him cuz he socks were not as clean as she thought they should be. How the hell does ahe know i was not bringing a homeless man in there to buy him shoes. There was a way to go about handeling the situation appropriately and that she did not due. He was already embrassed enough. We were going to leave as it was cuz of the situation. She does not need to be workimg with the public. She followed us around the whole damn store the second we walked in. The man just wanted some damn shoes.

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Anonymous - 37 d 15 h ago

0

Why would an employee come to open a store with customers waiting to get in would a employee lock up the store and go To subway then b late opening the store. I will never shop at payless shoes again indpls in at Washington and mithoeffer 10:00 am

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Matthews,Missouri - 39 d 11 h ago

The Sikeston, Missouri Payless store employees are stealing more shoes than they are selling.No wonder the store is going out of business...

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Rochelle from East Prairie,Mo. - 39 d 10 h ago

I over heard some skinny salesperson say to I guess a friend if they came to back door she would give them shoes.At that same store !!!!

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Anonymous - 47 d 5 h ago

0

I were in your Payless ShoeSource Store at Pine Tree Plaza 4311 E Lincolnway, Sterling Illinois. Several pairs of shoes in boxes were on clearance, a black I brought a pair of shoes to the register that clearly had a bright red sign with clearance in white letters. There was a tag attach to the box with a Sale price was $10., now $6, the clerk snatch the price off telling the black lady that, "that was not the price that someone had put that price on the box the black lady pointed out that there was another tag attach to the box. The Cashier pulled off the second price tag throwing it into the garage behind the register. I asked the lady for her information 'cause in all my 58yrs., have I ever witnessed such a malice act. Her name Sandra Muhammad 124 Park Dr Sterling Illinois 61081 this person desired an apology and the matter dealt with immediate. What happened to the policy that the customer is always right and that the price mark is honored or the merchandise is free not the customer been humiliated.

Ms Thelmer Walker;

email: (hidden)

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Irene - 52 d 15 h ago

0

Stopped in the Los Lunas Store on Sunday, April 30th to purchase a $50.00 Gift Card for a friend. They took my charge card, charged it and then could not activate the gift card OR provide a receipt for the transaction. Meanwhile, without a receipt, they could not cancel or refund the sale. Meanwhile, my credit card company is showing a $50.00 pending sale from them!!! The clerk tried for almost an hour to make phone calls and resolve this, and bottom line, NO ONE knew how to fix the problem. I walked out leaving a $50.00 charge on my credit card and NO RECEIPT OR GIFT CARD. Last remarks from the person on the phone with the clerk was that I should "dispute the charge" with my credit card company. What a way to run a business! I am done with them.

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Ken Milburn - 66 d 18 h ago

3

I have a 40% off coupon that was e-mailed too me, being a customer...expired on Easter Sunday 4/16 however the Marion Ohio store decided to close....I understand being closed on a Holiday but the website said they were open and the sign on the door had Closed wrote at the bottom. I called today to see if they would honor today Monday 4/17 as I couldn't get their on Fri. or Sat before. was told No because they now have a BOGO SALE...SORRY I'm very upset that your store won't honor when it wasn't Open on the last day of the SALE...I think one day later it should have been still HONORED. Not a Happy Consumer

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Angry - 71 d 18 h ago

0

been trying to use a gift card for my 2 daughters to have Easter shoes.

its seems they are having technical issues since last Saturday April 8. Isn't this busiest time of year for shoes? with Easter, penance, and first holy communion?

Anyone else having these issues??? Frustrated, Disappointed and MAD!!!!

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Hope - 78 d 13 h ago

2

Where are the female managers at Lewisville & Carrollton Texas stores? Up to recently there have been, but suddenly it's all males, which does note make for a good shopping experience.

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San antone - 81 d 11 h ago

1

My daughter went to apply for the first time at Payless and lady told her someone has applied with ss# already,told her when is manager in lady said theirs no manager and had no answer in how to resolve matter.

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Bam - 159 d 13 h ago

1

it's been a long time since I've been in a Payless shoe store and I might not even be going back I was overcharged for 2 pairs of shoes buy $20.

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Kicking Knowledge for Free! - 91 d ago

5

That's your dumbness didn't you see the prices while the cashier was ringing them up?? Or did the cashier ring up your shoes then went in your wallet and swiped your card without telling you???

Flagged for review. 
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Joyce Butler - 257 d 13 h ago

0

Worst shopping experience ever! Signage said one thing clerk said another, when i asked that the sign price be honored clerk refused. I asked to speak to a manager, clerk's response there is no manager here. I THINK deceptive signage should be honored at what ever the sign says. Thought Payless should know how their loyal customers are being treated.

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Orlando - 210 d 16 h ago

0

Yeah what can we expect from a company that has uneducated managers and so forth running a company with no regard to ethical and the fair treatment of all employees, However ,I just cannot comprehend how such companies exist.

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just me - 191 d 12 h ago

5

cite?

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