Information, reviews and public commentary for US companies


Payless Shoes

Collective Brands Inc.
3231 SE Sixth Ave.
Topeka, KS
(785) 233-5171
(785) 295-6049
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A well-satisfied customer - 7 h ago


Today my husband and I visited the Payless Shoe store in Abington, Pennsylvania. I had purchased a pair of shoes that were a half size too big, and I was hoping to exchange them. The young woman who waited on us was named Lila. I suggest you keep her, mentor her and promote her, because Lila is a gem. I'm well aware of what good customer service looks like, and she exemplified it. She checked your system for the shoe I needed, and told me that unfortunately the Abington store didn't have it. She went on to explain that she'd found it at several stores nearby, however, and then she printed out a list of those stores for me to choose from. When I identified the store that was closest to me, she called them, ascertained that they had the shoes, and asked if they'd hold them for me until I could get there to pick them up. She was bright, efficient, friendly and an absolute delight. I walked out of there with a huge smile, saying to my husband, "Wow. How often do we get customer service like that these days?" Answer: Hardly ever. Thanks to Lila for a great experience and for representing Payless Shoes so beautifully. Sincerely, C. North

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Terry Shunk - 4 d 5 h ago


Today I bought shoes at a store in Springfield, Mo. They are safety shoes. I also presented an on line coupon for 25% off. The first scan attempt didn't work, so the sales lady typed it in and said 'ok' then gave me the total. As I was leaving I checked the receipt and there was no discount. When I went back into the store and asked about it. This was when she said there was a problem with the discount. I did tell her that she should have told me that rather than have me believe that the discount had been applied. She then started it was probably because it was safety shoes that the discount didn't apply. Which I told her, I do have a coupon specially for safety shoes in the car. I presented the 15% coupon and she refunded the money.

However, I will never purchase another pair of shoes due to the interaction of the sales lady. I felt deceived by her not telling me there was an issue with the first coupon. Secondly, it wasted my time. Had I driven home to found this out would have meant another trip to the store. If she had been forth coming at the time of check out, I would have told her, I had a safety coupon and gotten it then.

I also feel there was no genuine sincerity for the wasting of my time or decite that the original coupon wasn't applied as implied. I would have thought company policy was to be clear about transactions. As with the customer after me was informed how much she saved, but I wasn't.

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Anonymous - 5 d 4 h ago


I am beyond pissed!! You people meaning CORPORATE need to really look into who you hire as District managers and whom they hire as store managers and assistant managers! They are lazy and expect store associates to open and close the store by themselves without proper training! Its not just one store its all of your stores!! Open your eyes and WISE UP CORPORATE!!

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Mr. Lewis - 8 d 11 h ago

You all need to take a perfect look into 7874 St.Kitts Store as it seems as though there is no proper management, it is clear that the staff doing as they like and they always lurking .... i miss the first year payless open doors in SKB that was the best but now it gone down hill please pay some attention to that store as i can see it near closure.. customer service need improvement as well.

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Cindy - 20 d 9 h ago


Two days ago, I took my granddaughter to our local Payless shoe store (Ontario Oregon) to get some new shoes. She fell in love with a pair of boots. They were on the bottom shelf, the only pair like them and the box clearly had one of their stickers that said $20.00. She wanted to wear them right then and there. The sales clerk cut off the tag and she was so happy with them. When I went to pay they rang up $24.99 so I pointed out the sales sticker on the box. I was told that somebody else must have put that sticker on the box because they put all tags on the other side and refused to give me the correct price. I became very upset but bought them anyway. The more I thought about it, the madder I got so I called the next day to speak to a store manager and was told that she was on vacation but the asst. manager would be in the following day so I called today and was told by what seemed to be a teenager that someone else probably put the sales sticker on the box and there was nothing she would do about it. I know it's only $4.99 but that's not the point. They both made me feel like I had put that sticker on the box! I don't go in that store very often and I will never set foot in a Payless Shoes store ever again!

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Jessica - 17 d 21 h ago

Oh huge problem with this today with major attitude from the "sales associate" worker whatever she was! She would ring something up and say this isn't the price it's so and so price and keep ringing g I said well then I don't want them and I'll find something dif .. which then I did for her to have an attitude again I'm not the one putting the tags on it! The prices shld be validated excsp since there were multiple of the SAME SHOE!! The same clearance price! That's on them to check the shelves I didn't change any tag. I handed her unprofessional self my stack of shoes and walked out they don't deserve my business

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Carrie - 50 d 14 h ago


I received a $10.00 off of $20.00 coupon in my email. The coupon CLEARLY states "Take $10.00 off of ANY purchase of $20.00 or more" "In-store only" "offer valid thru 08/28/2017" "not valid on prior purchases or gift cards limit one coupon per customer valid in U.S. locations only".

My granddaughter needs a new pair of ballet shoes and I drove 15 miles to the nearest Payless Shoes Store at the Meadowbrook Mall in Bridgeport WV to buy her a pair of ballet shoes and use this $10.00 coupon. We are at the register and the lady states to me that I can not use that coupon on ballet shoes. I leave the store. I walk down the mall and pull the coupon up again and read the coupon. I go back to the store and ask the lady to double check because the coupon clearly states "Take $10.00 off of ANY purchase of $20.00 or more" "In-store only" "offer valid thru 08/28/2017" "not valid on prior purchases or gift cards limit one coupon per customer valid in U.S. locations only". The employee takes my phone and scrolls and scrolls and scrolls and scrolls all the way to the bottom of the email to find some fine print with an exclusion. The employee has an attitude with me because I came back and ask her to double check the coupon. As I was walking away, the employee told be in a very sarcastic manner to "Have a nice day dear".

ABSOLUTELY NO WHERE on the coupon does it state that there are more exclusions and that I should scroll and scroll and scroll and scroll to the bottom of the email to find the fine print that states that the coupon is not valid on American Ballet shoes.

Everything about this is just wrong. I drove 15 miles each way for a coupon that said "Take $10.00 off of ANY purchase of $20.00 or more" "In-store only" "offer valid thru 08/28/2017" "not valid on prior purchases or gift cards limit one coupon per customer valid in U.S. locations only". The employee had an attitude with me and did not seem to care about customer service.

I am beyond disappointed!!!

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Anonymous - 26 d 11 h ago

most coupons are not used on safety step or dance shoes anymore

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Anonymous - 28 d 6 h ago

payless sucks

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Nicolas Hites - 33 d 7 h ago


Dear Sirs, Dear Sirs, First of all, I would like to introduce myself. My name is Nicols Hites, commercial manager of Importadora NNA, company representative of brands like Rugged Expedition Footwear & Apparell Co, Banana Jack, Nautical Footwear, among others. We are a distributor, designer, and manufacturer of footwear and clothing for multiple areas, with more than 20 years of experience in the market. Hoping you are very well, I am writing to see the possibility of scheduling a meeting, since we would be very interested in being able to show you what we do, and expand the marketing network of our brands and products. We currently cover large points of sale in the Chilean, Peruvian, Bolivian and Colombian market, but we consider that we could creat a great comercial Alliance with your Company. Best regards, Nicolas Hites Importadora NNA SpA. Alonso de Cordova 5320, Oficina 1801 Las Condes - Santiago, Chile +56 22 902 3023 +56 99 848 0117

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Anonymous - 35 d 13 h ago


Never again will I buy show from payless

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Anonymous - 42 d 7 h ago

It is inportant that the payless employees known the policy and procedures when answering a phone call at the corner brook nl location. I call to ask for the mailing address of the store the person that answered the call said she could give me that information then hung up on me.

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Becca Murphy - 47 d 35 m ago

if you are employed at the longview Washington payless shoes (98632) store and you call the police upon witnessing child abuse (a crime punishable by law), the employee who called the police is reprimanded and written up for it (being told corporate does not like doing the paperwork over it.

if an employee calls the police after catching a shoplifter and is also assaulted by that shoplifter (also a crime and punishable by a court of law) that employee is also reprimanded and written up (being told they do not like the police called and do not like dealing with the paperwork).

if you are the store leader of payless, you are given the same responsibilities as a manager (hire/fire, interviews, creating and maintaining the work schedule for all employees etc...). you are mandated to work 45 hours per week. No employee receives the mandated by law 10 to 20 min breaks before nor after their lunch hour (even if you are working open to close). if the store leader is the only employee trained to work the cash register they do not get a lunch break even though they work from open to close.

I will do whatever means necessary to be sure payless is investigated for unfair employee treatment as well as any illegal activity including aiding and abetting criminal activity thereby reprimanding and writing up those who follow the law and call the police when a crime is committed

it is against the law to witness or know of a crime committed and not report it to the proper authorities. It is considered aiding and abetting by allowing the crime to go unreported, thereby unpunished by a court of law. Payless is mistreating their employees who follow the law in regards to calling and reporting the proper authorities and payless is mistreating its employees when they over work them and deny them opportunity for legal amount allotted of time for rest periods. That in itself is reportable to the US Department of Labor and merits an investigation into the aforementioned company

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Martha - 48 d 10 h ago


I witnessed an argument between the manager of the Payless store off rockfield blvd. in Lake Forest, California her employee. The supervisor was screaming and taking fast, acting aggressive with the employee while ignoring customers that were in store, myself included. The employee seemed to be treated unfairly and in my opinion, was on the brink of tears from the abuse. It made my shopping experience uncomfortable and I decided to take my business elsewhere. It's a shame managers like the one I saw last night work for your company. I describe the manager as a large Hispanic female, possibly Cuban or Puerto Rican by her accent, and very rude. I won't be visiting this Payless location again.

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Antonio Cottman - 51 d 11 h ago


Good morning to all. I work at payless on 2240 Oregon Avenue. I started working at payless about three and half weeks ago. I give it my all to learn about payless it's not easy, but I don't give up. I have a manager by the name of Carlos and he is very disrespectful, talking to me like a child in front of customers is very unacceptable. I ask a question and Carlos will say u should know that. Carlos told me it only took him two days to learn everything. This needs to be addressed.

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Dawn - 65 d 4 h ago


Several weeks ago, my companion and I went into the Payless on state road 100. There were two girls behind the counter. My companion is a disabled vet with service dog. We have been in other Payless stores and have had no problem. His service dog did not have on her vest as the heat index was 102! My companion always carries her papers and when the two girls were shouting that she could not come and didn't care about his disability, she was allergic and we had to get out. Now I understand allergies however I dare say she could have out back while we were shopping. We will not patronize you stores in the future. Please look into this as I would hate to see another Vet humiliated in your stores

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Anonymous - 59 d 23 s ago

Wtf. The brave go through the unimaginable over there and return to the country they were fighting for and encounter unimaginable situations in the land of the free. The USA.

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Anonymous - 61 d 4 h ago


I was verbally attacked by the manager at the Tussing Road, Reynoldsburg, OH store today 8.17.17. He and his assistant were so forceful in their sales, I adked them to back off. After that, the mgr told me to leave! I've never been so insulted and the thing is..... I only went in because my friend told me SHE had been treated the same way by the same guy! I wish i would have recorded this. Payless, you should be ASHAMED of yourself. This type of management representation is pathetic.

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Anonymous - 59 d ago


Yes, corporate better start paying "more" attention for whome they entrust and "less" about the deals they can offer on footwear

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Betrayed and Scarred - 59 d 22 m ago


For the time being I choose to remain anonymous however I am willing to reveal my identity once the CEOs or even authorities get involved for I am in fear of retaliation from the district manager Wendy Boggs who knowingly let at least 1 employee work under the influence of meth. Another employee found glass pipe in the purse of the user and notified wendy. As in other states, amphetamines is an epidemic and causes the users to become a danger to the public. Mrs. Boggs allowed this employee to continue to work under the influence causing other employees to quit their job. She assumed this addict employee was being abused when admitted to her she was the aggressor in the current relationship with her boyfriend. Unbelievably she has a previous conviction for domestic assault and which is in the state of Minnesota where the rights of woman and children are a high priority.

Being told of the history of this user being the aggresser of her last and current relationship, she still encouraged this employee to call the cops stating they would believe her over her boyfriend.

PUBLIC SAFTEY ISSUE? I'd have to say he'll yes. Not only being allowed with financial aspects; she was in contact with children and other vulnerable groups. Furthermore the users commute was a two hour round trip which was after the night shift. There are records of her being pulled over for suspicion of being under the influence in which the vehicle was searched. There are also witnesses of her pulled out of the ditch on different nights after working closing shifts. What type of boss is pay less allowing to run and operate their business locations. I will leave that up to the readers to be the judge of this. My next step is to alert cooperate after consulting with an attorney about the legality of this situation and possibly others before this.

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Anonymous - 61 d 6 h ago


You really need to look into Amanda Sutton saying she stole $200 from the Bulter plaza and got a guy named Jo fired for it.

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Anonymous - 64 d 51 m ago

You all really need to look into store #120.. 7675 N. MacArthur Blvd. Irving, Tx. Just FYI!!

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Payless sucks - 70 d 19 h ago


I do not get paid for the hours I work due to other employees messing with time sheets. GO PAYLESS!! I see why y'all went bankrupt

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Disappointed & Disgruntled - 84 d 31 m ago


To Whom It May Concern:

I placed an order on July 11, 2017 for the following pair of shoes.

Women's Legacee High-Top

- 40% off one item!

Lot No: 169971

Color: White Canvas

Size: 8.5

Width: Regular

On July 14, 2017, I received an order with the correct receipt and the wrong pair of shoes. There were brown suede gladiator sandals size 9.5 in the box.

Immediately, I called customer service and was told that I would have to ship the wrong shoes back before I could receive the right pair of shoes and that I would not have to pay for shipping because the error was not on my behalf. The wrong pair was received back to the warehouse on July 20, 2017. Yesterday, July 24th, I called customer service to check on when the correct shoes were shipped out. I was informed that the shoes would not be shipped out and that I would receive a refund instead. After checking my credit card activity, I see that I was only refunded $16.19 when I paid $22.62. WHY WAS I CHARGED $6.43 FOR A MISTAKE BY THE WAREHOUSE? I have been lied to several times during this process. I originally ordered these shoes for an event that my daughter is participating in. I have never experienced a problem like this before when ordering online with your company. Yesterday I requested to speak with a supervisor who had me convey my whole experience to her. After doing so, I heard nothing. The "supervisor" merely held the phone for about 30 seconds until I finally said, "Hello, did you hear me?" The supervisor told me that I should just check for my refund and try to order the shoes again. I told her I was in a time crunch to which she stated that I could order the expedited shipping. I should not have to pay for any rush shipping when I placed the correct order and it was filled incorrectly. Now I must attempt to run to different shoe stores to try and find an acceptable replacement. I most definitely will not be patronizing Payless because of the way this situation was handled....unprofessionally and with apathy. It is my hope that NO other customer is met with this type of customer service or rather lack thereof. I would like for someone to give me some type of feedback on this issue as soon as possible because the two people I spoke with today were not helpful at all.

Disappointed & Disgruntled

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wendy - 87 d 3 m ago


The online customer service was rude and very unhelpful. I tried to place an order online for 4 pairs of women shoes. M order was not going though after several tries and trying 5 different payment types. I have tried Paypal, my debit card, capital one Mastercard. Citibank Mastercard and Discover. After I hit submit it bounces back and says please verify your payment and try again. When I check my credit card account online there is a hold on the amount and then immediately released. My Paypal gave a transaction number too and Discover held the amount and up the time of writing this, that's still not released. I called the online service and I am don't know of Payless transferred their customer service outside of the country but it sounds like it and the people are very rude. The guy told me the problem is my card and there is nothing he can do. My card? I called Capital one and they said nothing is wrong with me card , They authorized it but Payless is kicking it back. The CS agent with Payless told me only two people are working that night and he cannot help me he is busy. When I asked his name he Yellled out "BRUNO". I wish Payless will look into this ASAP. This is unacceptable! I could not get those 4 pairs of shoes.

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