Information, reviews and public commentary for US companies


Payless Shoes

Collective Brands Inc.
3231 SE Sixth Ave.
Topeka, KS
(785) 233-5171
(785) 295-6049
Twitter IDs
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Rita - 13 h 49 m ago


Your store in McKinney has an unfriendly,unhappy young man working. He never even greeted me or came out of the back until I hollered ,Hello. Then he accused me of wearing the shoes,which I didn't ,they were too big. I didn't have receipt . So he charged me $4.00 for that. I wanted the same shoe in a smaller size. He didn't have one. So, he gave me store credit of $15. When I paid $19.99 for the shoes. I will not go back to McKinney store.disgruntled customer

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NotHappy - 19 h 22 m ago


Placed order on 11/30 for 2 items. Supposedly FedEx delivered one but to where ???? B/c I certainly didn't get it! So I called their customer service and sat on the automatic busy crap or 25mins. Hung up. Tried again days later and still no response! This was my first and last time EVER ordering online!!!

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Regina Murphy - 9 d 15 h ago


Caution: Do not ever use PAYPAL to pay for on-line orders. Just so you know if you return an item to a store, it is NOT CONSIDERED CASH AS MOST STORES CONSIDER. You can only get a STORE CREDIT !!! Why doesnt the Payless emails (All of them!) say this anywhere. Consumer Beware.

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Nicki miss - 2 d 18 h ago

the back of your online reciept says you can't get it back on paypal in stores.

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Anonymous - 1 d 14 h ago

It says it on your confirmation paper in the box and also when you place your order online it will tell you PayPal returns will be store credit. But if u want it back on your paypal you take the gift card call corporate and give them you info then your gift card number and it will be credited to your paypal account within 10 business day. But if you read everything it explains how PayPal returns work

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Anonymous - 4 d 18 h ago


I made a purchase online and it has been a huge headache ever since. Not one email until I contacted Customer Service and then it was only a FB message two days later. I received my order but one item was missing and have no idea because the order number on the website still shows status as not shipped. So mad! I have sent another message and no answer, call the customer service line and they immediately say they are still experiencing issues with confirmation emails. Really this was 10 days ago. So crazy! This company has awful customer service and I will not be ordering online again. Very unhappy customer and worst of all they don't care even a little.

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Anonymous - 5 d 10 h ago


I ordered 3 pairs of shoes in late November. On 12/5, I received 2 pairs but all communication stays my order has been shipped. I've tried calling 2 different Customer Support numbers and am on hold for well over 45 minutes. Extremely bad customer service. I've slso sent several emails & have not received s response. What's the deal???? You can't be that busy. You have hours from 730 am to 12 am CT. Waiting 45+ minutes is uncalled for. I'm going to tethink buying anymore shoes from your establishment.

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Crysta Alverdi - 5 d 18 h ago

I was waiting for a pair of boots and it was way past the shipping date then when I called days after they where supposed to be delivered that's when they are just now telling me that they canceled my order because my boots where out of stock when they didn't go out of stock way after my order was put in and they never bothered sending me a notice and they claimed their email was down but funny they can email my other pair was shipped they had plenty of time to notify me including by call or text

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Joey Lynn - 7 d 16 h ago


Very upset. I went into the location located in the Lakeview Square Mall in Battle Creek Michigan. I was walking down an aisle. An associate was hurrying down the aisle behind me. She shoved me. I said "you could say excuse me". She walked up to the register as did I. She told the girl behind the register that she didn't do anything. I walked up and asked for a manager. The girl behind the register stated that she was the manager. I told her that the behavior of the associate was uncalled for. She said oh ok. She didn't make the associate apologize. She let her go on break without even a word said. I told her I was contacting corporate. She said she didn't care. If this is the way your associates treat people, I'll take my business elsewhere. I left without making my purchase. I won't shop at any of your stores.

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Went in to store today on University Dr, here in Huntsville, Al. The sales lady was on the phone having a personal conversation at the counter, I was in back of store looking at boots, First I was never greeted, I was only customer in store, I asked for assistance, she hollered back "WHAT", I said, "will you please assist me", she says, "What do you want", never leaving counter or putting phone down.. I asked her to please get off the phone and help me, she stated in a very ugly manner "I happen to be talking to my manager", I put the boot down and proceeded to walk out, she is telling person on phone how ugly I was to her! " Are you kidding me ?" I said, "If you are really talking to your manager I certainly hope she tells you to NOT to speak to paying customers this way" and I walked out with her yelling at me!!! Is this how you run your company? This was totally unacceptable and I hope this lady is fired! I will no longer shop at payless and will post on social media what happened so others will not buy there either!!

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Stephanie G - 10 d 15 h ago

Horrible horrible horrible customer service, was on hold for almost 45 minutes after never receiving my order confirmation number or email that the shoes I ordered weren't available, I asked the person I was attempting to speak to who would barely let me get a word in to cancel my order and refund my money and she was trying to tell me (as I was looking at my statement) that they didn't charge me because my order didn't ship. I will absolutely never order from again if it's not in the store I don't want it!

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Anonymous - 12 d 9 h ago


Terrible customer service. No one will answer the customer service line I've been on hold for nearly 30 minutes and am still currently on hold. I placed my order on 11/27 with 3 to 5 day shipping. My order still has not been shipped. I'm terribly disappointed with Payless right now.

If you can not support a .com business with an adequate amount of employees to answer customer service calls and ship orders, you might want to rethink your business strategy. You are going to lose more customers due to neglect and unreliability. So sad Payless, with the future being geared to on line ordering your company is going to fail miserably and you will only have your leaders to blame.


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Darlene S - 14 d 18 h ago


After waiting 25 minutes on hold for representative to discuss a discrepancy in a price online, your outsource rep told me I was wrong, before hearing me out. The item was a man non-skid high top sneaker which was listed $49.00 but it also states clearance $20.00. I told to refresh the page which I've done several times since last night. The item was still listed $20 but rings up &49 at checkout.

When asked for supervisor another ten minutes. I called back and I'm on hold 17:00 minutes. This is ridiculous that your corporation provides inadequate customer service. 18:00 minutes and still no response. Maybe you need to train and increase your staff. The truth is the wait time exceeds 30:00 minutes. Since I can't win take my name of your bogus mailing list. The items aren't available in the store or online. 22:00 minutes I'm going to end the call before the New Year comes in. Thanks for wasting my time.

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Denine - 15 d ago

Dear Mr Wade, I have been a long time customer at Payless stores. However my recent experience over this week with my order has confirmed me never shopping at your store again . I ordered and expedited delivery on 11/26 . I was promised delivery in 2-3 days. On November 28th I called and was promised delivery by 11/30. I waited all day and saw no delivery. I called customer service and was told it would not be delivered until December 3, which is the day I leave out of the country on vacation. I called fed ex and they said they could deliver it If your staff called. I called customer service again . After hours of back and forth with your staff was not helpful . I was given misinformation over and over again . I am stressed out this morning and have to go shop today . Your staff is not equipped to deal with a simple issue . I did not need a refund I needed my shoes for the trip . I am devastated and hurt. Please review all my phone interactions with your staff . People should get better service Denine Rogers

Sent from my iPhone

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Gogurt48 - 15 d 13 h ago


If you are a frequent not order is terrible!! You can't get email confirmation and customer service can't tell you anything about your order. I should have went to the store instead! The online ordering sucks!!

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Col - 15 d 17 h ago


Give that ad mam a raise!!! I love the high end fake store. Great story. Can't wait to show it to my daughter!

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Lilly - 15 d 18 h ago


GENIUS; Turn a high end store with Payless SANTA MONICA; GENIUS...

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Anonymous - 18 d 13 h ago

I try applying online at your Yuma Arizona store on Pacific Street and there is a computer glitch on trying to log in

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Manuel Sims - 25 d 18 h ago

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Anonymous - 70 d 19 h ago


Very Surprised when I used the paypal option for my online orders....and needed to return some of them. I would only get a STORE CREDIT for my return in a local store. I did not want to pay shipping for the returns, so I took them to the local store. No a cash refund given! Or even a refund to my paypal! I wish that had been clear on the online pay pal option before I placed the orders. Now I am stuck with a $50 plus store credit .....

Very pleased with how fast the orders were shipped to our home.

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I Know Better - 69 d 21 h ago

THAT IS NOT TRUE. Apparently the store simply did not want to give you the cash from their register, but you absolutely were supposed to receive CASH back. Call the corporate office. They were WRONG for doing that to you!! They tried that with me this past Saturday and I said ABSOLUTELY NOT! They gave me the cash.

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No - 43 d 15 h ago

No it is true, employees were told that they cannot refund by any other means a except what was used to pay, pay pal is a third party with NO affiliation with store level. As a former associate it is a VERY fine line we tread to keep customers happy AND follow the rules. Was written up and terminated for very similar situation in which I chose to make customer happy instead of towing company line

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Anonymous - 25 d 19 h ago

Yes this is true, if you use paypal you can only do an exchange or receive store credit.

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Anonymous - 68 d 9 h ago

If you read the back of your packing slip that came inside your order where return policy is clearly stated it says PayPal purchases returned in store will receive store credit if mailed back it will be refunded back to your PayPal

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Connie Garland, TX - 35 d 12 h ago


I will never buy from pay less again they took my money I returned the shoes. Instead of giving me a refund they charged me again for the shoes, I did not notice until the next day. I returned to the store with both receipts and was told there was nothing they could do !!!!! I have written AND EMAILED YOU WITH NO RESPONSE

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