Information, reviews and public commentary for US companies

 

Paypal

Rating
1.009709
Web
www.paypal.com
Address
2211 North First Street
San Jose, CA
95131
Phone
(402) 935-2258
Fax
(650) 251-1101
Twitter IDs
@PayPal, @AskPayPal
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Bernie - 1 d 2 h ago

0

I have tried for two days, at least 12 calls, talked to several people including a Shiela and her supervisor Andy, who hung up on me. He had my number but did not return the call.I was polite all through the conversation.

An old account should have been deleted, it was not. It was put on hold for some reason so the new account with the same information would not accept.

People I have talked to spoke poor English, I do not speak Spanish. Paypal has a problem.

Questions were asked for security that were never asked before. I question your methods.

The problem with business is when it gets too big, good service suffers, which is my case.

Too bad as your service was good some time back

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Daneisha - 1 d ago

0

Why do they hold ur money when I withdraw it shut pay pal down fraud as hell I hate this company

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I didn't know about the sub standard customer service culture. - 1 d 15 h ago

0

I have a dispute over a payment. I was told it would be completed Within 10 days. I called back and was told that it will be completed in another 10 days bc they didn't escalate it to a claim by Mistake. I spoke with the rudest manager I have ever spoken with .... ever. It was almost like he was just rude bc he could be. I was told "sorry we made a mistake but there is nothing we can do and we can't call the seller to expedite this issue." I didn't know about the sub Standard customer service culture at Pay Pal until I spoke with the manager.

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Slim - 2 d 1 s ago

0

Paypal is by far one of the highest turn over rates ive ever seen in customer service employment. The omaha nebraska location has the worst management, they don't follow their own policies and pick and choose who the want to fire. As a mother of two I started working for paypal feeling excited about my families future. After months of training watching other people in my class miss day after day after day thinking wow ok. The last week's of traning I got that flu and missed 3 days. I was fired! What one person in the class was gone a whole week others 5-6 days. I was singled out and fired 3 days before the last day of training. No consistency. Worst company managment ive ever seen.

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LEFT BROKE BUSTED & DISGUSTED! - 2 d ago

0

I used PP to place a down payment chased. I was told by the PP agent that my transaction falls under the pp guarantee. PP refuse to issue my $500.00 refund so now I am filing a case against PP and the auto dealer. Perhaps the Attorney General and the BBB will convince them of their wrong decision as this allowed the auto dealer to steal my money. I am permanently closing my account with PP, PERIOD!

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case # PP-D-7745556 - 3 d 28 m ago

0

I am so aggravated and disappointed in Pay-Pal. A company that is supposed to help make payments safe. We pay Pay-Pay to handle our transactions and make receiving payments secure and easy. Let me make this easy for reviewers to understand. I was working as a personal assistant. My payment for the hours i worked came Via Pay-Pal. I understand why the money was held the first time, to verify if it was authorized because it was a large sum of money. After two days Pay-Pal investigated and ruled it in my favor. Now after 3 months, the funds have been reversed out of my account due to a charge back from the lady who paid me for my services. My account is negative -$1991.42.

Pay-Pal said there is nothing they can do because the lady went to her bank and stated it was not authorized by her after Pay-Pal ruled it in my favor 3 months before. I have provided Pay-Pal with documentation. I have also reached out the lady i was working for. She refuses to drop the dispute. Pay-Pals fraud department insists i go through the court system. I DO NOT HAVE TIME OR MONEY FOR THAT. Considering I am already negative in my account and was informed once the dispute his the banks I will most likely be found liable, even if i provide documentation. I was basically SCAMMED and there is a slim chance it will be in my favor. I forgot to say this dispute can last up to 75 days. I HAVE NO WORDS TO DESCRIBE the poor service I have received. What company does not fight for their costumers. I want my money back and people like this should not be a loud to use Pay-Pals services.

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Ali - 3 d 23 h ago

0

Purchased some shoes, after receiving them I was concerned about their authenticity. Paypal provided return address and I shipped the shoes to the address. The shoes were returned back to me 'undeliverable'. I Googled the address and it turned out to be an apt complex. The address provided by seller/Paypal did not contain an apt #/unit. The seller said he never received the shoes, which meant I did not receive my refund ($300). I've spent more than a month providing Paypal documents showing the address was not valid.

Paypal has told me I need to prove the address is not valid. I've provided tracking info, a letter from the seller's post office showing the address issue - this proof has not been accepted by Paypal. I've basically been told not to call anymore.

Paypal will not do a 5 minute internet search and see the problem with return address.

Rarely do I call someone incompetent, but in this case the Paypal Resolution Center is completely INCOMPETENT.

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Mariana Herrera - 3 d 29 s ago

0

I have never been so disappointed. We pay with paypal to assure proper handling of your transaction. I paid with visa GIFT card with my paypal account and never received my product. I filed a claim, they investigated and found in my favor. The gift card I no longer have as I used it and cut it up. They refuse to depost the money into my paypal account, claiming it is a law that it is returned to the card that was used. Does anyone know this to be true.

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Mr Raymond David Clark - 4 d ago

0

PAYPAL is a vindictive company. I had an account with them for many years and had cause to cancel it due to their mistreatment of me personally. On a particular occasion I

purchased on-line with a specific company. The item never arrived and they insisted that it had and also it was signed for !. Certainly not be me the dope who have actually paid.

Anyway I was so incensed with this situation I cancelled my Paypal account. Ever since then these bastards have blocked any credit card transaction I have made thereafter.

They dominate the the clearing of credit card transactions through many, many companies on their behalf. Hence whenever my card is offered to one of these it is always

declined as payment. It goes without saying when I question this with my bank they assure me there is no problem and tell me to check with my supplier - they of course refer

me back to my bank. A perpetual circle, however sitting in the middle is 'Piggy PAYPAY' bearing down on my business in revenge for my cancelling an account - what vindictive

scum they are. If I make payment to government offices or anyone NOT using paypal to transact their business payments its NO PROBLEM - the proof is there !.I note EBAY

are at last giving these people the big heave HO and thank goodness for that I may now be able to return and continue purchasing as I used to do for many years.

are

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Thomas Kaminski - 5 d 13 h ago

1

I have used PayPal for many years, feel safe in using it. Then the offer came to get a PayPal Credit Card. DON'T DODO IT !!!! I thought it might be good to use. My credit score "was" 805 for years. That came to a halt when I applied for the PayPal Credit Card. Oh, they gave me the Card with a $6,000 line of credit. But PayPal uses some low life bank named SYNCHRONY BANK which is a Holding Company from some Company in the Philipines/. They accessed my credit profile five times in five days and my credit score doped 10 points. This sucks! Puts a bad stink on PayPal. If I had not had the good history with PayPal I would drop them right now. Mabey they will get smart and find another bank.

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LadyLibra - 6 d ago

0

Horrible service. I held on the phone for an hour wait all to be scrutinized and I am still on hold right now it is now a total of 1 hour and 30 mins All because I asked for a supervisor.

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Art Marth - 9 d 16 h ago

0

By far the worst experience with any company ever. Over a week of calling and emailing and still have money pending.

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Anonymous - 9 d 15 h ago

0

Paypal absolutely sucks.

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Kathleen Sturtevant - 10 d ago

0

Paypal is an excellent concept. However, some NEW GO GETTER in the Silicon Valley needs to take their place and this is why.

While on Instagram, I would get sucked into the cute clothing advertisements that were really cheap compared to our United States shops. I ordered from them a few different times. The first time, my items came to me nearly two months after I made the original purchase and put it on my pay pal credit account. When I recieved the items I noticed the quality was not there and that they were from China. Not being able to read the address, I sent all of my items back to the shipping address which was on the East Coast. I of course, kept my reciept. After 6-8 weeks of not hearing anything, I filed a complaint with paypal. I gave Paypal all that they had requested. They never gave me a refund even though I returned the items.

The second thing I ordered that same evening from a different company, I also sent back. Although, they were a bit easier and I took pictures of all the labels and packages I was sending back. Again, no credit. Not from my numerous attempts to contact the seller and not from PayPal.

The final blow was recently when I ordered a pair of shoes twice by mistake. Not realizing it was from the same company and searching on the internet to make sure it was not from China again. When the first one came, I liked the shoes but they were too big. The second pair ordered still has not arrived. I have spent well over $500.00 on items I do not have in my possession. Paypal is too big to have anything happen to them. I looked up the compaints on the Better Business Bureau as well as Consumer Affairs. There were thousands of complaints just like mine. DON'T USE PAYPAL. We as a people have to not allow big business to bully us. USE EBAY, they protect you if your items are not recieved. As well as your Visa Card. I know with my credit cards I am protected but not by PayPal. They do nothing to protect us just take our money and call it a day!

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Simon - 10 d 12 h ago

0

I'm writing from Melbourne Australia on behalf of my daughter. I'm not going to pull any punches so you will have to excuse my language! My daughter sold two items on Ebay on 3rd. Februrary and after Ebay took their cut she should have received AU$559.00 She has called PayPal numerous times in the last few days and been told the money would be in her account the next day. She had to get on the PayPal site to move the money from their bank to hers..it still hasn't happened. I called the PayPal Australian head office in Sydney and got put through to some silly woman in Arizona who told me the Australian H/O don't take calls only emails.

This really got me going. I have not only written to Consumer Affairs in the United States I have called the appropriate Australian government minister in Canberra and written to the Royal Commission Into Misconduct Into Banking, Superannuation and Financial Service Industry in Australia. This Commission started it's findings yesterday, Monday Australian time.I'm also going to the media and hoping to be on the radio in the next few days.

I have written to the Australian H/O again and told them they either conform with Australian regulations in regard to their trading practices or I'm going to my damndest to ensure their licence to trade in Australia is revoked. Nobody likes being treated like shit and these people do just that! From what I understand Elon Musk is one of the people who set up PayPal. Instead of sending the most powerful rocket into space maybe he needs one right up the rectum!

This company has to be hauled into line world wide by the various authorities, told to behave or get canned! I will be trying to call Corporate H/Q during business hours, I think we are 17 hours ahead of the West coast, but no doubt I will get the usual bullshit!! I think I read of one poor individual who has been waiting six months for his money. These people are down and out thieves who just continue on their merry way. I haven't really thought about it but maybe a class action could possibly be the way to go.

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Jeff F. - 10 d ago

0

Simon. This is Jeff in Southern California. I could make this into a novella but won't. Have wasted so much time having used them for a jet Blue transaction. Waiting for one of 3 refunds that seem to be stuck in my account and can't yet withdraw it. Wow. Have made 4 calls to c/s, hours wasted. Am retired successful businessman and if you let me know about any type of class action suit I'll be first to sign up. Disgraceful having seen comments. Never thought of looking into them. Have 3 diffferent #'s for their so called corporate office, none work. Elan Musk! Surely won't be buying his electric cars. Love your review, and the Aussies. Be well. Kind regards, Jeff F. PS: to all concerned, there is absolutely NO REASON to use them, just use your credit/debit cards.. You can ALWAYS file a complaint like this with your bank, this way they will issue a refund immediately and file a claim against any company. My issue is I used an EFS ( electronic funds transfer) with Jet Blue instead of my credit/ debit card. If I did my bank would have issued refund immediately. So don't use an EFT.

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Anonymous - 11 d ago

0

Phone number listed above comes back as a non-working number

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Sandra ware - 53 d 14 h ago

0

I have a PayPal MasterCard. I called and asked for the number to a creditor and the bitch shut my card off. After 16 attempts, I talked to customer service who then told me to pay 30 dollars for a replacement card and I would receive it in 2 business days via ups. No card so I call again. They tell me they never received a tracking number. Which tells me they never ordered the card. Within a week I have gotten an eviction notice, my phone and electricity is off and I have no way to retrieve my money. The brighter side of the story is I have a son in law who is a lawyer dealing with big corporations and is now going to sue the shit out of them. Those non English speaking cunts they have working the phones do not understand a damn thing . I have yet to speak to anyone but a chunk. 36 phone calls later and I have never been able to talk to their so called "Supervisors. Always put on hold for 25, 30 and 40 mins. Not one has tried to speak to me. Class action lawsuits are needed to bring those liars to their knees.

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Brown - 53 d 5 h ago

0

Not " ...to bring those liars to their knees..." but to hang their smelly asses.

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Sandra ware - 53 d 6 m ago

You are quite right lol

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Anonymous - 25 d 4 h ago

5

Yes yessss

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35 Slimgoody - 24 d 27 s ago

0

LOLOLOLOL.....Yup, and do smell!

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Gary g - 51 d 15 h ago

Me too! What about a class action suite?

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Tom - 43 d ago

If your interested in filing let me know. Give me your location and a phone #

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S. Foster - 37 d ago

0

(hidden)

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Anonymous - 16 d 20 h ago

1

Me as well

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Michelle - 14 d 17 h ago

0

Tom please contact me about a lawsuit. I'm ready...

(hidden)

I'm in Connecticut and California

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