Information, reviews and public commentary for US companies

 

Pep Boys

Rating
0.509284
Web
www.pepboys.com
Related
Manny Moe & Jack
Address
3111 W. Allegheny Ave
Philadelphia, PA
19132
Phone
(215) 430-9000
Twitter IDs
@peyboysauto
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Anonymous - 1 d 45 m ago

0

I would highly suggest that if you need any car work done, DO NOT go to pep boys in Ontario, CA.

They have the WORST customer service, their manager has NO clue whats going on. I spoke to him 4 different times about the same issue, he didnt listen to a word i said..i saked for my battery & spark plugs to be replaced and they ran a diagnostics (i didnt ask for and took 5 1/2 hours to do) after they told me i had some cylanoid problem, and they didnt habe the part so i asked if they coupd order it i was told to call in the morning and they would do it, only when i called they didnt order it nor did they have ANY record of me being there ( and i was speaking and working with the SAME PEOPLE)....they told me that they made an appointment for another day and didnt, 3 different times!!!!!! This place is a waste... STAY AWAU

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Pat - 21 d 3 h ago

5

After over 20 years ago, this particular pep Boys Store in Kissimmee, store # 310 in Kissimmee Florida was terrible in it's guest service so naturally, I did not return. I just happened to find 2 tires online at this particular store this morning for a good price. I approached the tire counter and was pleasantly surprised at the professionalism and the respect I received. I would like to compliment these 3 store employees for going above and beyond: Marcos, Ramon and Christian, the mechanic. Not only was it a great experience but they had both of my rear tires changed out, balanced and back on the vehicle within 50 minutes. I was super impressed with the service and the overall respect I received and will continue to visit this store as well!

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NashvilleJim - 25 d ago

5

Years ago I had several bad experiences at Pep Boys, so I have just avoided them. The a week and a half ago I had an issue on a Sunday coming back into TN from GA and the only place open was Gunbarrel Rd Pep Boys. I was prepared to find a serious problem with my suspension and have to stay the night and wait for parts, but was taken care of quickly and courteously. (I have to find my receipt for the manager's name.) All my questions were answered and possible prevention of future issues discussed. All while they were quite busy but seemed to be giving everyone the attention they needed. I was impressed.

Upon returning to Nashville, I had a similar issue, something we were not expecting, and thinking it could have been a mistake made in Chattanooga, I took it to the nearest Pap Boys at Old Hickory and Nolensville Rd. It was nothing that had been missed, just a similar issue, the possibility of which I had discussed with the previous store's manager. What sort of blew my mine was how good the attitude and service at this store was. I mean, this was the chain I had been avoiding for years. Pep Boys! Very professional, reassuring, and offered options along with their recommendations. The manager or counter person's name was Bob. I have spent my life in customer service and know it when I see it. You go out of your way for it in things where trust is needed. We had lost our regular auto shop/tire place recently. I am still exploring, but I think we have a replacement.

I always appreciate service, but even more so when it is from folks I don't expect it from. Have they they improved so much while I wasn't watching? Uh, receipt says Nashville (Antioch) store was 0146

Oh. They have a setup with Lyft there where you won't have to wait. It is run out of the store.

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Yuma, AZ - 26 d ago

A gentleman that works at the building in Yuma AZ yelled at a costumer in the parking lot and I will never ever go to this place again I also heard him mumbling to the other coworkers. Does he do this to every customer?? How disrespectful I will never ever go to this building again or this company. Could have waited to talk about that in private how unprofessional.

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love - 27 d 23 h ago

0

your store in matthews nc on independence blvd. has the worst temperature control I've ever seen. Its so hot in that store I don't know how your employees stand it. It's inhumane really. I am a former employee so I can honestly say this. It's terrible!!

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Merner - 29 d 7 h ago

0

I had my brakes changed on my wife's 2013 Ford Escape at your Metarie Louisiana store several months ago. Ever since then they emit a very loud annoying squeak every time the cars backing when the brakes are applied. This is very embarrassing and annoying especially when leaving for her job early in the morning.

I took the car back to the store that did the repair and the service manager said we needed to put several thousand more miles on them. She doesn't drive it many miles dail so it's taken a while but needless to say the the noise is still there.

Please help me have this resolved I've never experienced this before with any vehicle.

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Joe Wehner - 30 d ago

0

Wow...BUYER BEWARE!

SHOP Pep Boys at YOUR OWN RISK!!!!

There is NO such thing as customer satisfaction at Pep Boys. Took my wife's toy 2003 Audi A4 Cabrio in for a front end alignment and wheel balance. Terrible customer engagement at the counter. Finally, got the car into the bay and PB determined I need struts. Got the struts and wheel alignment done after 7 hours but service said another 2 hours for wheel balance. We couldn't stay. Had to return later in the week. Another 4 hours wait in a waiting room that was just nasty. Smelly, dirty and uncomfortable. No-one checked in with me along the way. I had to keep going up to the counter for updates. Finally got the car done but check engine light came on and would not turn off. PB technician recommended a diagnostic for $99. On the drive home the car pilled to the right and body still vibrated after $400 spend. Made complaint with customer service. Didn't here from anyone until a week later but service manager seemed to only want to offer excuses and justify service process. After further follow up the Area Manager called me, Jay Scorn...was very abrupt, not interested in understanding the opportunities, apologized and hung up on me in mid sentence. I followed up with customer service and they report CASE CLOSED. Great way to NOT deal with a customer. I believe corporate customer service wanted to bring my service experience a resolution however, the leadership just doesn't want to address opportunities in the business nor deal with customer issues.

Plus $400, 2 days, 12 hours, 4 phone calls, 6 e-mails, car not service right and a terrible customer experience. Shame on ME for choosing Pep Boys!!!

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Sabrina collier - 34 d 10 h ago

0

I'm pissed off because pepboys in Augusta ga is full of it. I took my car there for a engine light issue

My light came on. They said it was a evap leak. They supposedly fixed the car and charged me over 700 dollars for it. A week later my light comes on again. No they are avoiding me putting me off this has been going on for 2months now.

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Monique - 40 d 4 h ago

5

My name is Monique I was very upset with the service I received from pep boys On September 11 I called corporate Mr. Vivian took care of the situation above and beyond what I ever thought and I thank you pep boys corporate Thank you so much I appreciate you

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John - 39 d 23 h ago

I hope mine turns out the same.

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Rance St Germain - 40 d ago

0

I believe it is time for corporate Pep Boys to hire some competent II people who can create a website that is user friendly

Your website is absolutely the worst auto parts site on the internet

It is almost impossible to find an item on your site

Best auto part sites on the internet are:

Rock Auto

Parts Geek

BavAuto

Also several others

I am sure you have tons of stock that doesn't sell because no one can find it

I have discussed this with store employees and they all agree with me

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ADRIAN ABREU - 40 d 8 h ago

0

BE AWARE OF PEP BOYS ALWAYS TRYING TO OVERCHARGE THE CUSTOMER & DO WORK ON YOUR VEHICLE THAT YOU DO NOT NEED!!! My dad is a retired mechanic & has worked on cars for a long time & he helped me change my air compressor on my 1996 Honda Accord & he did every process correctly the last step he needed was an evacuate, recovery & amp recharge because he doesn't have the professional machine to perform this so that my A/C can be working at 100%. I took it to Pep Boys on Atlantic Blvd. #131 Jacksonville Fl. 32225. They had their BEST tech Mr. Craig Pratt check my vehicle with a dye for any leaks & to make sure my system was charging properly & to see if I needed any 134A refrigerant. I agreed to the terms because their evaluation came out good I had no leaks, & I didn't need no refrigerant my system was working good all they had to do was the recharge & I agreed to pay $126.36 because my vehicle was blowing super cold air & was working properly & I was satisfied. I drove my vehicle for 2 days & I had to leave town on a business trip & left my car parked in my garage for a 2 weeks & no one drove it!! When I arrive in town I drove my car & turn on the air & it wasn't blowing as cold as it supposed to & the air started to get hotter so I called the store to ask questions on how they can help me out & the gentleman who I spoke to told me to bring it in that I was under their warranty since it hasn't been 90 days, so I agreed. KEEP IN MIND NO ONE ELSE WORKED ON THE CAR!!! So when I dropped my car off to their shop they inspected it & told me I needed to replace my A/C compressor which they priced it @ $900.30, & remove & replace my condenser priced @ $167.39, also told me I needed to replace the evaporator & that I had a leaks..... WHAT??? I told the gentleman this can't be possible everything was working correctly how come all those issues didn't come out on my 1st inspection? He had no comments he told me he doesn't know why the 1st tech didn't see those issues. REALLY?? I didn't argue with the gentleman but guess what?? I had the name of the tech who performed my 1st inspection on my Pep Boys invoice & it was the same tech his BEST tech Mr. Craig Pratt. On the 2nd inspection he said he had his manager the BEST tech work on my vehicle & that's what he diagnosed what was wrong with my vehicle. Well, Mr. Pratt 1st inspection did not had all those faults he had it working right & the gentleman was lying to my face NOT PROFESSIONAL AT ALL!! So I decided to take my car to a real A/C specialist Honda dealer I showed them my Pep Boys invoice & told them everything since day 1 & what they told me i had to replace. And the gentleman told me they were crazy all of those parts were tested on my vehicle & are working correctly there was no need to replace NOTHING I had no leaks, EVERYTHING they tested & said I had to replace was working perfect. My issue & problem was the heater control valve & all I had to pay was $109.50. SO BE AWARE BECUASE THEY WILL TRY TO GET YOUR $$$ MONEY$$$.

Flagged for review. 
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Mackmel - 41 d 7 h ago

Call California department automotive repair In watch how how that be calling u sir really to take you on vacation to all consumer anywhere I pay money for anything the government have a diverse to police that business people don't know so tell your friends family in your enemy

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Sherri S - 43 d 3 h ago

0

I was overcharged and lied to by a Supervisor and a Manager. I went in to diagnose my A/C problem and was overcharged by over $100.00 of the advertised price on Pep Boys website. Per their website, prices START at $34.95 to diagnose A/C issues. I asked the Supervisor why I was so overcharged and he had the nerve to tell me I needed extra coolant. Extra coolant doesn't cost over $100.00. So, that's lie number one. Then I received an email from a Manager telling me I was reading the website wrong and I was looking at the incorrect pricing. Another lie as the website is pretty clear. It gives pricing and tells what they do in order to diagnosis the A/C. These people are crooks. They steal from you and lie and blame you for the problem!! And apparently the corporate office cares less!! Don't use these thieves.

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Rich S - 43 d 5 h ago

Set an appointment for 8am this morning at the Slidell La pepboys for two tires for my car. Waited for THREE HOURS to have my vehicle completed. Totally unacceptable! I will never be coming back to pep boys again and will make sure to let all my friends and family know about the horrible service at this location.

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TJames - 44 d ago

1

Roanoke location- Made an appointment 2 days ago for 4:00PM today 9-7-18. Get here 10 minutes early and am told that I have to wait 2 hours before my oil change.

Why do you take appointments if you can not honor the appointment time?

Or, what happen to customer service....call and let you customers know with appointments that you are running late.

There is only 1 person working the bays and one person at the front desk.

Why if they are short staffed does the Manager Sandy Senaida leave for the day?

Very disappointed in Management and the way they just leave their customers hanging.

I do have to give a kudos to Ryan, at the front desk for trying to accommodate me after I had to express my concerns for this place of business.

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JayS - 44 d 6 h ago

0

Took a care in for an oil change got the car back running hot and not holding water. Pep Boys would not make it right and instead charged us for a freeze plug repair. I was contacted by customer care after leaving a review and told that I would be contacted by upper management. That never happened. When they reached out again I was told that it would be escalated to regional and I would be contacted with 48 hours. That never happened. I can only determine from this that Pep Boys does not stand behind any issue they create or have any concern for their customers property or well being. Thank God it wasn't brakes! I will never trust them again.

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Jeffery Pollard - 45 d 5 h ago

I had an appointment at Pep Boys on White Horse Pike for 11 this morning. I believe your staff wants to stand around and talk and I'm not paying labor cost for people standing around to talk this is the worst experience and Automotive Care I have ever had I will never be coming back to this particular location.

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ADO - 48 d ago

1

Went to my pep boys. Made an appointment online. When I got there, they claimed I didn't have an appointment, but I know I did, because I called earlier to confirm. I asked if they could check my battery, they said their cables wouldn't reach my model Prius. I'm in California! Did you see La La Land? Half the cars are Prius's. They said, even if I needed a new battery, (which I ordered online), that location doesn't have the battery. I said can you order one and I can come back? They said no. Under no circumstances would they have that battery. So, why is it that I can order the battery online for that store, but they can't get it? Also, I didn't get my oil changed. They were too busy, and I didn't have an appointment...but that's where I started this nonsense!!!!

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Lena T. - 49 d 6 h ago

0

PEP Boy in White Marsh, Maryland they were supposed to repair my brakes but they did something to cause a new message to come on stating my brake linings needed to be checked. That message never came on before because the former repairs were done correctly. The PEP Boys mechanics used rotors that were not similar or compatable to the rotors they took off my auto. Now I am stuck with their rotors and poor workmanship and I may be hurt in a very bad accident until I get someone to fix the problems. They have already charged me almost $1000.00.

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FIRST & LAST - 52 d 45 s ago

0

I made an appointment for a oil change, I got there twenty minutes early. I live in Carson on S. Avalon Blvd. Pep Boys is near South Bay Mall. I waited for the car and I sat in their waiting room. I was still waiting on my car along with two other men when, the glass covering for the light fell down. I asked both men if they were ok or hurt and they said no. I got the attention of the employee who logged me in when I arrived for the oil change. He picked up the broken plastic covering and walked out the door. He never asked if everyone was hurt or ok not one single word! We noticed that two other employee's stood outside of the waiting room and seemed to be talking about the covering falling because they were pointing toward the ceiling. Not one person said anything during my stay, I had to ask why someone hadn't said anything to me about my car being ready. The response was it was only ten {10} minutes. I left after ten and when I got home about 3 p.m. I checked my cell and there was a text from pep boys telling me my car was ready and where it was located. This must be the new way of dealing with customer's text them even though they are in "YOUR" waiting room you never have to speak to them. Just take the money and let ceiling tile light covering fall down and just keep on working because, nothing is more important than money!

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Helen - 52 d 3 h ago

0

It's crazy that you call to find out the price on parts and I understand that you have to pay for the labor if they're doing the job, but when you pay for the labor and they charge you double for the part that they have on hand is highway robbery! I will never bring my vehicle to any pep boys! This company sucks and they're all thieves as far as l'm concerned. All I needed was a serpentine belt and a pulley and some how that cost almost $600??? Seriously? WTH!

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Anonymous - 54 d 19 h ago

0

I set an appointment up 2 days ago for an oil change and to check several items that were of concern at the location in Bear, DE. The guy who set up my appointment wasn't there but I told them inside why I was there and expected them to look at my car soon being that I parked out back where I could see the engine bays and there were only 4 cars on the lift at the time and no other cars there. I had to go outside twice to see if my car was done yet only to find out that it was still sitting outside over an hour later. A couple hours after that, I'm still waiting and had to ask the girl at the desk what the status of my car was because they didn't bother calling me name or informing me what was up. The girl said on multiple occasions that one of the parts they needed was way higher than she's ever seen it. My TPMS sensor needed to be replaced and I had to ask them specific questions as to how much it was, if they had it in stock, and how long it would take. By now it had been over 3.5 hours and my oil change had just been completed. They said it would take another 30-45 minutes to do, which they claim they "tried" to call but never did. They used the same excuse with 2 others in line. Long story short, my tire light was still on and they had the audacity to ask if I wanted to keep the car there even though I had been there for over 4 hours and they were closing within the hour. I got overcharged for the part nearly 3 times as much as it costs and they somehow managed to break my lug nut in the process. Not only did they not want to replace it but tried to charge me $75 to replace it. I asked for the manager due to my inconvenience and too many unprofessional practices. Of course they weren't available. When I called later, they still apparently weren't available so I called corporate. Within the hour, Jason, one of the directors left me a message as well as the manager from that particular inquiring on what my issue is. Had I read the reviews for that location or worse yet the business as a whole, I would have avoided it like the plague, but you live and you learn. I'm looking forward to the situation being alleviated, and if not they'll have a legal storm in store for them they won't be able to talk their way out of. Pep Boy's is good if you want little stuff on the shelf: lightbulbs, oil, wash/wax etc. If you actually want service, don't waste your time. Regardless of what state you're in, it seems that all the reviews are very similar, poor to say the least. Out of 4 pages worth of reviews just at one location, I only saw one that even had more than 2 stars. That's sad. They'll be the next company to file for chapter 11 if they keep this up

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Anonymous - 56 d 25 m ago

1

I took my car to Pit boys I kept my car and did not contact me delete me know when my car would be ready so that put me in a By They do not know how to communicate with you I will not go there anymore a Innis a business

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Sam - 59 d 8 h ago

0

Was ripped off and lied to by a Pepboys location in Portsmouth, VA. Customer care, CEO, store manager nor the area manager will call us back. Filed a BBB claim. Take your care else where, Pepboys will over charge you, make up something else that is wrong with your car and lie to you. If your campany cares at all call me at (hidden)

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