Wow!!! After reading all the reviews, it's Evident that Pep Boys takes NO responsibility for their employees actions, and this type of behavior is condone!! A huge corporation of this multitude shouldn't have such a bad customer service of this sort!! I've made several complaints, and forget talking to soneone in Corporate, it's set up to the point they are unreachable!! They only reason I took my daughter vehicle their is because of her warranty!! Never again, I will pay the difference!! They can't fix anything for me!! I swear they stealing money!! Was quoted different prices by two different people!!
I took my car to Pepboy because my rotor belt came off due to water infiltration. I went in to get it fixed. They came back to tell me they had to make a new thread to place a bolt to hold the rotor belt in place. The first mechanic did not finish they job since the next mechanic had to clock in. Well, about 2-3 weeks passed by. One of the first responses i got for checking up on my car was that the mechanic had gone on vacation so another mechanic had to takeover. Then, I was called to make me aware that they had ordered the wrong screw. After several weeks, I finally got my car back and my car was relived to me. As I was driving home, no less than 100 meters from Pepboys, I heard something fall out the inside of my car. I am sure something fell out because my whole dashboard lit up. The brake lights were on, so were the gas, battery, and seat beat lights came on. I took it back to make them aware of the situation. After about 15 mins they gave me the car back but they car made noise when i turned the wheel. It felt like if my car didn't have a steering pump because as i turned the wheel it made an ugly loud noise. The last mechanic that worked on my car told me that I'm gonna need a new steering pump. All i could think about is that, I dropped a little over $300 for the to fix all the issues my car had when i only went in to get an oil change. They take absolutely no responsibility for their actions and I want to people to know that this is not a professional or reliable business. Everything is super shady. I really hope someone gets in contact with me before I go public.
Went into the pep boys on lane ave.in jacksonville florida. Found the parts for parts extremely high. I then asked a young lady with crystal on a name badge where was a good place to have some car work done and her response was s&c automotive. I asked another employee does she work for pep boys and he said yes. He then stated that she is part owner of s&c automotive. That sounds a lot like a conflict of interest and she works for pep boys.
I filed a complaint on Sept. 27th about poor service and the lack of knowledge of the mechanics at the Pep Boys in Denton, TX. I have been told 3 times that someone would contact me within 24-48 hours. The only call I got was from the local service manager. He was rude, hostile, and pretty much called me a liar. I've made several phone calls, and get all kinds of promises but no follow through. What else do I have to do to get this settled?
Learn to work on cars yourself. Great mechanics are a rare treasure and hard to find.
My issue with Pep Boys is generally not with my local shop. It's more of a corporate thing, and they will not let you talk to anyone at the corporate office. I've had many, many parts go bad in the following year, AFTER they had been replaced. I suspect that they are bringing in cheap parts from China. Moreover, there seems to be no real accountability. I used their towing service the other night to get my vehicle to the shop (1 1/2 miles). It took 3 1/2 hours for the tow truck to show up, after being told it would be one hour. All I got is a "sorry".
Like so many other companies, it's as if they don't care about me as a customer, I had no idea there business was doing so well.
Horrible experience at the pep boys in pompano beach fl I was out I the parking lot trying to use this freon pump applicator that came with the freon. It wasn't working right and while I was fixing it and adjusting it a certain way I must've ran it low. Went back to return the item and already the guy working there was defensive and argumentative saying "oh I used all the gas no refund. But my argument was with the pump itself that wasn't working I ran it low trying to get it to work. I bought the item that same hour. Horrible customer service. Called the non emergency number for the police department and plan on getting the problem resolved with a detective that told me to call back if the issue isn't resolved. Basically stealing. I want my money back from a defective product.
I'm terriblely disappointed with the pep boys in Waldorf MD. Everytime I have taken my vehicle to them to get services. They mess my truck up more! Then a guy named Markel was very unprofessional towards me on the phone when I just wanted to speak to the manager about why not only did they not fix my sensor problem them made them all go out and the little light on my dashboard now has been on for 3 days. When it's never been on before. I spend almost an hour and a half there every time they attempt to fix the problem but make things worse. And tell me to drive on it, it will fix its self. I really don't think they know what they are doing and just making it a guessing game. The service Manager Geno told me himself the first time I came in for service that the guys who worked on my truck went about it completely the wrong way. But yet, he's the boss and this is what's going on in his shop that he runs!
Took my truck for inspection appointment at 10 am called at 4:30 said truck needed a 3rd break light ok I'll put it in they say I'm not permitted oh bullshit they say my lugs are not able to be tightened because they are swollen I say ok bullshit I will bring my tools and do it myself oh also be bringing a pa state trooper with me hang up. I show up and one of the techs are outside I walk up to my truck flip the fuck out. The guy who took off my tires destroyed four lugs one on each wheel I yell at they guy go get your fucking manager he informed me that the truck was bat able to be inspected because the lugs are swollen I call bullshit put my lug wrench on no problem tighten all but the damaged lugs and tell wife to call family friend who is a police officer and dose road side inspections. Tune changed quick I was permitted to change light and he eventually replaced and changed the lugs he was going to charge me $400 for
Well savannah ga is under a mandatory evacuation and the store manager rob said no one could go until 4 but all of service is closed and gone and he also let cesar go home. So why not treat all employees the same especially when there is a hurricane comming and give them the time tI evacuate their families in safety. This went into effect today at noon. So they have to wait until4pm
Just went to the Davie Florida store with a badly failing battery. Would hardly start at all. I arrived at 3pm on Sunday, October 2nd 2016.
The guy at the service desk tells me they are jammed up and to leave the truck and he'd call me around 5:30 pm to advise if they could get to it or not. It was my daughter's birthday so this cut into the festivities greatly. I had no one to give us a ride so I was stuck. We went window shopping at the mall.
We came back laternon and decided to wait in the service lounge. At 5:15 pm a white car pulls up with a guy and girl wearing matching pizza place t-shirts. They came in and the crew immediately started working on their flat tire, eventually replacing it. This went on until 6pm when I finally got fed up and asked the service guy what was going on.
He said, we won't be able to get to your truck today so here are your keys.
I asked why they worked on the peoples tire problem before my problem, since I had been there for 3 hours.
His exact response was, "Oh, that's a service kinda thing. They work at Delvecchios pizza and always bring us free pizza, so we had to work on their car first".
I said, " Are you fucking kidding me? I've been here with my daughter for 3 damned hours and that's your answer to me? He kindnof laughed and said, Hey, sorry!
Their corporate office will hear about this crap tomorrow. They will never get my business again.
I purchased a battery for my daughters car here. I did not think of why there were felt colored circlets and a small pouch of "lubricant" taped to every battery. I incorrectly assumed that these were offerings from Pep Boys as an added bonus for having been a wanted customer of theirs. I suffered from sticker shock when I checked my receipt at home and discovered these "extras" were actually up-charged items that allows Pep Boys to take an additional $3.82 from my pocket. When I called to speak with the manager, she was defensive and refused to give me her name. She did tell me to come into her store for a refund so she can get the employees name that helped me from off of my receipt so she could terminate this poor thing. I contacted a customer care call center and lodged a complaint over this whole policy.
i went to the pep boys store at 354 4th ave brooklyn at approximately 3:30 in the afternoon today 9/28/16 to purchase a battery for my clicker on my car. i went to the service area that usually replaces the battery and was told by one of the employees that she did not have a screw driver to open the back to replace the battery so i would have to go to the service and parts area to see if someone there could help me. i did as i was told and waited on line for help. one of the workers came out of the back area and when i explained why i was there i was told that they did not have a screw driver that could open the back. by this time i was a little taken back because i felt i was not receiving the help i needed and i thought the explanation was ridiculous. i spoke to the manager his name is christopher sutherland and expressed that i could not believe they would not take the time to even look for the screw driver. he told me he did not like my attitude and gave me back my keys and told me to go somewhere else. i told him i wanted to speak to another manager about the way i was treated and i was not going to be dismissed by him. i spoke to another manager and she was able to find the screwdriver and replace the battery for me. i want to lodge a formal complaint against christopher sutherland for the way he treated me. i am a senior citizen and a paying customer and will not let him speak to me in this manner. i want to know what action is being taken. thank you
I took my car to the Bethel Park Pa location to get 4 new tires and a front end alignment....as I was paying the guy ringing upy sale said since I bought 4 tires I get a year of road side assistance, I told him I already had AAA,...he never asked me if I wanted it....a week later I realize he charged me 65.00 for the road side assistance....I went back and they basically told me it was to late....how dishonest!!!! I guess that's how they get there commission sales....I consider that stealing by deception..... I will never go back!!!
I have never had an experience like this before ever.. my valve stem sensor was broken on my car while having tires installed then when Ibrought the vehicle in tohave it replaced he said he had no idea where it was and I wasn't priority there were other vehicles that were infront of me and just to be clear I wasn't the one who broke the sensor in the first place they were!!!! I will never be returning to Pep Boys again this is ridiculous
My name is Cory, I am extremely disappointed with your store in Warwick,RI. This passed Sunday i called the service dept. and asked if they had time to fit my truck in that day for a front axle u-joint replacement. They insisted i bring the truck in that morning which i did and that the job would be completed by 6pm. upon arrival they brought my truck in right away and i went over the details with the mechanic. after i left i was under the assumption that everything would run smoothly until i received a call from them at 3pm stating that they could not find the lock nut key for my lug nuts. I explained to them that it was in the glove box where everyone keeps it. I knew by then that it was too late to start the job and that i would be by at 5:30 to pick it up. When i got there it was parked on the outskirts of the parking lot away from the building and unlocked. My truck had been ran sacked through and the lock key was right where i said it would be. I spoke to Al, the service manager about my disappointments who was rude and had an attitude.
My a/c was blowing warm air on Sept.18, 2016 here in Titusville FL and rep refused to give me a written estimate and told me I needed a compressor, receiver and blower. I took my car to Nissan and they told me I only needed a compressor. Pep boys is a rip off. I was really suspicious when he told me he wouldn't give me a written estimate which is the law..
I took my son's car to Pep Boys to see why it would crank over. I was told the distributor & crankshaft position sensor needed to be changed. The cost for both parts & labor would be $707.59, way too expensive. So I took it to a well known, great mechanic only to find out the real problem. The car only needed the fuel injectors changed. I've heard stories of Pep Boys misdiagnosis & never fixing the problem. Now I am an added vitcim.
Pep boys is the very last place anyone should do business with. All they care about is taking your money. If you have any problems after that they don't want to know you, and don't care.
Even the corporate office is no better, they said they would have an area manager call me, but no one ever called.
They're pricing is high anyway, their location may be convenient but drive an extra 100 miles, it will be worth it not to deal with this company.
I have never been so disappointed at a place as I am with the management
at this Pep Boys at 831 Montlimar Drive
Mobile, Al.On Aug 5, 2016 my brother brought me here and purchased a set of tires for my SUV.
I had a painfully long wait. The young man who was working on my vehicle came to me upset because it was his last day working there and he was on overtime. He abruptly left and someone else was assigned to complete my vehicle. While paying for the tires I ask that my old spare tire be replaced with a rear tire they were removing. After I got home a few days later I noticed I had no spare tire. I went back to Pep Boys and spoke with the manager Jay who was on duty the day I got the tires. He had me to go to a used tire place and purchase a tire. When I returned with the tire I inquired about the rim. He explained that my entire and rim had been disposed and he would have to find me a rim. He went as far as to give me his cellphone number so I could call and "remind" him to find me a rim. Okay it's been almost 6 weeks and he still hasn't ordered me a rim. The problem is He doesn't want to pay for the rim. I want my tire . I have the tire in my suv with no rim. This is ridiculous I guess he thought I was kidding when I said that my brother who brought me there is an attorney and a (ret) circuit judge. We have no choice but to take legal recourse.....
Pep boys rancho Cordova. On Saturday waited 3 hours for oil change when advertisement said oil change in 30 minutes. Left without oil change after three hours. False advertising bad customer service.
Marlton NJ store Route 70. Simply the worst group of individuals working anywhere doing anything. From top to bottom. I have no idea how anyone would trust them with a book of matches much less someone else's automobile. Who manages this place? Seriously, I know there is a general manager. There has to be. What the hell is this guy doing? I have been calling about my car for 2 STRAIGHT HOURS and no one can even pick up a phone. Honestly, As I sit here now on my 5th attempt my phone is showing that no one has answered in 51 minutes. How hard is it to hire one person at minimum wage to answer a phone? Just for a status update? I only recieved a voicemail message this afternoon while I was working that my car needs MORE work. All I needed was a battery!!! Criminals. Seriously, if i did my job the way these people did theirs, I would wind up working at.....well, a pep boys. Oh my god it makes sense now. incompetence breeds incompetence. Im shorting this stock hard.
STAY AWAY!!!! The service department is horrible. I brought my car in for an inspection at the Commack NY store. I told them I needed the car back by 12. They called in the morning and told me that I needed new tires but they didn't have them in stock so they needed to get them. They also said I needed windshield wiper blades so we said 'OKAY'. At 4pm they said that I would have a temporary inspection because the 'car reset itself and I need to drive it 80-100 miles to reset'. What? Why did the car reset itself from changing tire and wiper blades. Patrick the Service Manager was rude and not customer focused at all. What a horrible experience. I left with no inspection at 4:30 and $700 bucks later. I WILL NEVER GO HERE AGAIN. BEWARE!!!!!!!!
This is one of the worst companies I have ever dealt with. They lied and said they had completed brake and rotor service on my car and never completed the work. I drove around for an additional 3 months before I found out the work was never done. They also did not put the struts on my car because they said they order the wrong ones. I have been waiting since May, I took the car in for a 3rd time and they still have the wrong parts. They have been paid for everything, I have spoken with the area manager and still nothing, all he says is sorry I am glad you were not hurt.
I have had the worst experience with this company! I file. A formal complaint with the corporate office almost a week ago, and they have the audacity to have the person who treated me horrible that never return any of my calls when. I needed him to, to call me now! I wanted to speak to a area or regional manager and they had the nerve to call me and leave a message to call the same person that I filed the complaint about. I don't want anything, I just want this person to know that it is not ok to treat a customer in the manner I was treated! It. Is about principle, I have ever been mis-treated by any company like this one. So I guess this is how the corporate office wants this to be handle also. Nice Job Pep Boy's on customer care!
Definitely the worst customer service