Information, reviews and public commentary for US companies

 

Pep Boys

Rating
0.522959
Web
www.pepboys.com
Related
Manny Moe & Jack
Address
3111 W. Allegheny Ave
Philadelphia, PA
19132
Phone
(215) 430-9000
Twitter IDs
@peyboysauto
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Grandpa C - 3 d ago

0

Worsed service I have ever had . Service writer rude and argumentative. I'm done with Pep Boys,just for a simple oil change

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Greg Harris - 5 d 6 h ago

0

I own a 1979 Ford F150. I left it at your sbop this afternoon. I told the young man at the counter that my brake pedal went halfway dow when i put on brakes, and i hear a ro a ri g sound when the truck us moving. He said they would check it out. I waited about about 30 minutes and he tells me it the Master Cylinder and it would be about $250.00 and would take about 2 hours. I left and came back about 3 hrs later. He gives me a bill for $316.52. When i asked about the roaring sound he said they just did the brakes. This is not the same guy that checked me in. I pay with my credit card and go to my truck. Wben i started it up i noticed the vibration. I drove the truck home the brake pedal worked better but there was a vibration that wasnt there when i dropped it off. When i got home i called the shop. The young man that had waited on me answered the phone, when 8 explained to him the problem with my truck his reply was "we did the breaks, u know it is an old truck," and told me to bri g it back in and they would check it. I just spent $300 and the mechanic Jose A Rivera Colon did something that he was not suppose to do.

Now i dont trust leaving my truck at your store. I don't know if RACE or envy had something to do with or what, but i do know PEP BOYS F**ked with something on my truck that they had no bussiness messing with.

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El poblano - 6 d 14 h ago

Nut mal servicio

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Miton Nunez - 8 d 16 h ago

0

Your store in Los colobos puerto rico is ripping people off. I took my car in to have 4 tires mounted and balanced and when I got it back all of a sudden I get a low pressure tire light on. When I took the car back they tell me that two sensors are bad! They were not bad before. I am seriously disillusioned with this matter and not recommend this store ever again for services. I can be reached at (hidden) and my name is Milton Nunez

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Charlene Haris - 11 d 11 h ago

0

Had a lot of problems here ! From start to finish ! Still upset cause I spent 800 hundred dollars for some bull when I get the car still running the same ! Then The manager couldn't give explanation! Then The Area mangers was no better ! I need to speak with some one higher !

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Art Cunningham - 14 d 11 h ago

0

I give Pepboys a 0 rating. Went to get tires which were ordered, and was told could not be put on from Saturday at 4:30 pm. Until Monday afternoon. How can you not have people for almost 2 days to install 4 tires and nothing else. My cell number is (hidden) I hope someone from the corporate office can call me.

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Al - 20 d 9 h ago

0

Wow! Very disappointed at Pep Boy's at 6110 Sepulveda Blvd,Vannuy's,ca 91411 (hidden)." Do Not Use This Facility" They charged me for a Transmission Flush that they did not do. They ripped me off by only Changing my Transmission Fluid and adding Fluid to top it off. The Service Managers encourages his Technicians to steal when they can.I feel sorry for every Senior Citizen that goes to this pep Boy's because you know there mot getting what they pay for. Stay away from the Service Manager,a Salvador Rodriguez. Refer to case #601153. Note* We have reported them to the Automotive Repair Consumer Affairs if the State of California. See Case Filed on 9-15-2018. Hopefully this Facility gets shut down. So please do your home work and look at the pep Boy's Reviews and you'll see they have hundreds of cases filed against them for Fraud and Misconduct.False ,Fraudulent Work Orders. Again Stay away from Pep Boy's at 6110 Sepulveda Blvd.Vannuy's ,ca 91411. Telephone:(hidden). Refer to Case#601153 from 9-15-2018. There all Fucking Thrives at Pep Boy's. ( Where's Trump now? What happened to make America Great Again?

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Robbie - 24 d 11 h ago

0

Had a starter replaced on an 06 Accord on Broad River Road in Columbia, SC. Charged me $393 for a refurbished starter, which should be criminal. Then over charged me on labor. Also signed me up for a warranty which was not discussed with me. Bad business all around. Service was terrible, and all I heard about was they were short staffed. I'll never go back to these crooks again.

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Elizabeth Mckenna - 25 d 13 h ago

1

Took my car to get an oil change. They wanted to charge $89.00 minus a $20.00 coupon I bought. I called the headquarters and they said that with my make and model it was $54.00. Steve the manager was extremely rude. I explained that I just wanted to be treated fair and that I always tipped the service man. He said that just because I tipped, I didn't get to dictate what I would be charged?

I told him not to talk down to me. He continued to argue and argue. He said "what do you want me to charge you? A dollar? I said. Just what is fair. I should not have to go through this just to get an oil change

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Anonymous - 27 d 10 h ago

2

I bought 4 Cooper truck tires at Monroe Ga..Springstreet Location...Told that it was a 65,000 mi. Tire...PAPERWORK INDICATED NO SUCH THING...PLEASE RESPOND ASAP(hidden) ...

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Michael Williams - 31 d 8 h ago

Your store in Pasadena CA on Colorado ave., Set there for close to three hours waiting to get one tire replace. At the start I was told it would be about two hours, at no time did anyone say to me that they were behind and it will be a little longer. With the way things were going I left and had to pay $25 more I would at pepboy.

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William Voden - 44 d 13 h ago

3

On October 30th, I arrived at the Redlands, CA Pep Boys with a flat tire that needed to be plugged. It was after 7pm, with only 45 minutes before closing time, and there we're already two cars being worked on that would require all their mechanics' time till closing. But Carl, the service technician, helped me out greatly, after finding out I needed to drive home to the mountains an hour away. He squeezed me into their tight work schedule, and repaired my flat tire right at the 8pm closing time. I didn't tell him this, but it also enabled me to transport a disabled friend to his surgery appointment the next morning at 6am, a 150 mile journey. Carl's willingness to find a solution to help me was greatly appreciated, and Pep Boys should be proud of such an excellent example of customer service.

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Anonymous - 44 d 16 h ago

Your store in new Port Richey Florida refuses to give me refund on battery that was returned to the location a week ago $183.00 - I have receipts & go there every day - I'd like my money back !! It's welk within the guidelines of my receipt purchase date ! The store phone number is (hidden) - please get back to me thank you !! Paul

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nawlin3mom - 47 d 19 h ago

I purchased a Truck from Drive Time about the 8th of October 2018 after a few days of driving it the engine light came on come to find out that it needs the Canister Purge Valve Solenoid replaced. I called Silver Rock Insurance and the gave me 2 places to take it to we took it to the first place but they only diagnosed the problem, so then I called the Insurance place again and they told me to take it to the second place because they would be able the repair it there. So I called and took it there on October 17, 2018, we was there for 7 hours waiting on the part. After awhile my fiance went to speak to the person who took our information down but she had left and the lady that replaced her didn't know what was going on, so she apologized and said she wouldn't charge us for the diagnose (which we shouldn't have been charged anyway) because the warranty covers everything for 30 days. I HAVE BEEN CALLING EVERYDAY WITH NO HELP! The warranty that I have covers everything for 30 days and I keep getting the run around.I was on Vacation last week and tried to get it done before I had to go back to work and now I'm back at work and STILL NOTHING IS FIXED. By the way it was Pep Boys #147 Slidell LA.

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Vicki - 49 d 14 h ago

Worst experience I have had. To start with when I purchased a battery several months ago I found the price online, not a cheap battery, $235.00 but that is what my car had originally from the manufacturer and wanted to keep the same type of battery. At that time the website said if I purchased the battery online and then pick it up in the store that I would be eligible for a $20 rebate. It directed me to the store in Hackensack, New Jersey and said the battery was in stock. When I arrived there the battery was not in stock and the kid behind the counter called the Hasbrouck Heights store to see if they had it and was told that they did because they checked the computer, same computer which told this kid that it was in stock in his store and was incorrect. I asked him to please have the person check the shelf before he hung up to verify that it is there and once they did that they realized they didn't have it either. At this point I'm becoming very frustrated because everything was closing in approximately an hour and a half and I needed to replace my battery so that I would be able to get to work the next day. I then called the store in Paterson and was told that they have it in stock and they would put it aside. They were very polite and helpful. Originally I was going to have my friend put the battery in for me but then they informed me in Paterson that unless it was hooked up to a backup device that all the memory in my car would be lost. At that point I made the decision to have it installed at the one in Lodi. I was told prior to arriving there that it was going to be $50 and I would lose nothing of backup information in my car's memory. While watching the technician struggle to find where the battery was, apparently he was not very familiar with my car nor did he even bother to Google it instead of looking foolish I again was reassured that nothing saved to my car would be lost while changing the battery. I had to show him that the battery was in the engine compartment and not in the trunk which caused me to lose all faith in this being a job that I should be paying for. Upon completion of installing my new battery I went in to pay and the man at the counter tried to charge me $150, also did not mention the $30 I get back for them keeping my old battery. After arguing with him and telling him then take it out I'm not paying that because I was quoted $50 he finally accepted the $50 and gave me the credit for the old battery. After getting in my car and driving a couple miles home I realized that yes I had my radio stations but who cares I could have reprogramed them but all the information as far as odometer reading since I purchased the car hours driven all that was gone so therefore it was never placed on a backup memory device. I got over it and I waited for my $20 rebate which took about 8 weeks to arrive in the form of a credit card. I activated it and went to use it and was declined 3 different times at three different locations which besides being embarrassing is frustrating. I called the issuer of the credit card they said that they fixed the problem and it would be fine. Again I went to use my card and it was declined. At that point I called back the issuer of the credit card and they said that they would mail me a new one and to destroy the other one. Well I just received the new one and that was declined as well although it says it has a $20 balance on it when you call. This entire process was painful and it seems like a scam. I would not recommend Pep Boys. I also cringe when I think about people the that don't know any better or are naive and don't look at things on the internet first. They would have been way over charged to the tune of over $130 that day. A complete disgrace

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Kenneth - 50 d 11 h ago

WHAT year did the Pep Boys Lombard Illinois store first open.....Thanks

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PamelaJo - 52 d ago

5

I use the Pep Boys location in Quakertown, PA and want to let you know that I am always well pleased with the service I receive at this location! The staff is always courteous and they really do an outstanding job with mechanical repairs and general maintenance of my Ford Focus. I would never think of going anywhere else to have my car repaired! My questions and concerns are always addressed in a professional manner, I feel as though the staff at the service desk really care about customer satisfaction and always go above and beyond in listening to my concerns whenever I take my car in for repairs or inspection! I will continue to be a loyal customer of the Quakertown Pep Boys location and I I have the highest praise for all of the staff here! They are the best!

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Anonymous - 52 d 11 h ago

0

Worse mistake ever!!!! First and LAST time I will EVER go there for service!!!! I drove my car perfectly fine everywhere. I live in Buffalo, NY and pep boys has been around for years but I had never gone to them for service except for 1 battery installation but mainly parts and stuff. I heard a loud sound coming from engine (no check engine light) or any dash warning lights whatsoever, so I called my warranty company and they recommended pep boys and said that they "work well with them" so I took it in to get it checked. Mind you I used my car on a daily basis and what was supposed to be a simple engine check has turned into a NIGHTMARE!!! It's been 1 month and almost 2 weeks that they have me vehicle! I have been hung up on, lied to, told different stories, left on hold forever, left waiting for an answer for days, treated unprofessionally, They also admitted that one person was working on my vehicle "because no one else wanted a big job", it got to the point where I lost it and yelled at a guy over the phone for hearing "let me call you back on that" and not one phone call in return for 3 days in a row! A few days later they put in a new engine, but my car isn't even drivable!!! They said they test drove it but I guess they really didn't because the day I picked it up it felt like the car started lagging and felt like the wheels locked and my car came to a complete halt! What if I had been on the thru way and I would've been in an accident and people or myself would've gotten hurt?? The traction control turned off and the traction light came on and it said service stabilitrak (I don't know what that is but I had never seen that before) so I had it towed BACK to the shop. The next day, they call me to tell me that it was ready to be picked up and that 2 tires needed air so they added air and they said that they had test drove the vehicle and it was fine and ready to be picked up so I go and pick it up and AS SOON as I start pulling it out of where THEY had parked it, it started doing the same thing. Thank God the manager was nice and understanding (so not all employees are rude) and she took the time out for me and I asked her to take it for a test dive and she did and was able to see the traction light and feel the lagging so she understood what I what talking about. She's very understanding and she's working with me to get this matter resolved. Bottom line is my vehicle came back worse than the way I left it so due to my experience with pep boys I definitely DO NOT recommend taking your vehicle in for service!!!

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Al - 52 d 15 h ago

0

Wow! What a mistake it was to take my car to the Pep Boys at 6110 Sepulveda Blvd Van Nuys,ca,not only did they charge me over $255

00 for a Transmission Flush and a conventional oil change of an additional $30.00 but my receipt doesn't show they did a Transmission Flush so I brought that to there attention and the manager hand wrote on my receipt Transmission Flush and then the manager asked to sign his copy of a receipt different than the one he had just written on Transmission Flush in his is hand writing ,and now because I refuse to sign his copy which is different than mine he scribbles out the words Transmission Flush that he had written is his own hand writing on my receipt because I wouldn't sign his copy because it was different than mine.We wanted to give you ample time to address this situation before we filed our official Complaint with the State of California- Consumers Affairs and California Consumers of Auto Repairs. We are Requesting the correct paper work from pep boys stating the work we paid for and had your shop at 6110 Sepulveda Blvd.Van Nuys,ca 91411. (hidden). Refer to Case# 601153. Date of Service:9-15-2018. Store Manager: Salvador Rodriguez. "So with all this said I would not recommend Pep Boys at 6110 Sepulveda Blvd. Van Nuys,ca 91411.My Work Order Info: Store Id.-0888 Service Work Order#2238206. Thank You. Allen D. Brown Jr. Cell:(hidden).

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Cass, MI - 52 d 20 h ago

1

NEVER AGAIN!!!!!!

I took my 2007 Toyota Rav4 in for an oil change on Sunday 10.17.2018. I should have known that I was in the wrong place when the service attendant asked me what type of oil do your truck uses???? The oil change took much longer than usual. The next morning when I started my truck it would not stay on, it kept cutting off. So I contacted contacted the Service Manager over at Pep Boys to explain the situation that I was experiencing with my vehicle. First off, he was very unprofessional in his non apologetic and nonchalant demeanor. The service manager wanted me to bring my truck back in so that they could take a look at it. I decided not to take my truck back to Pep Boys and take it instead to my dealership. I was a rough ride getting it to the dealership the truck kept cutting off the whole why. I then explained to the service manager at the dealership that I had just taken my truck in for an oil change and nothing else. The mechanic then lifted my hood and checked the oil and confirmed that the service technical over at Pep Boys had over filled my truck with too much oil.

Location Farmington Hills, MI

28210 West 8 Mile

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Anonymous - 53 d ago

Good morning my husband is working for Pet Boys in Dedham MA he's trying to reach a person from HR no luck. Please provide a phone number where we can reach an human being.

Thanks

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Anonymous - 54 d 15 h ago

1

Amazing way to keep passing the buck!!! If the case has been reviewed it's utterly amazing that the Store Manager's name or contact info is not provided!!! I am done... Hi, We have reviewed your case #607110. The store manager did reach out to you and did not receive a response therefore he left a message as you already stated. We recommend that you contact the store where the issue occurred and request to speak with the store manager. Thank you, Jacques C. ________________________________________ From: Thompson, Rob Sent: Monday, October 22, 2018 1:52:59 PM To: Customer Service Subject: [EXTERNAL] RE: Terribly Wrong Diagnosis Dallas Store 0761 So what does filing a case entail? Sending me an email that will say store personnel will contact me again or providing me with a 800 number that sends me right back to voicemail? Here is the whole chain of emails below, proceed as you please From: Thompson, Rob Sent: Wednesday, October 17, 2018 8:22 AM To: Customer Service Subject: RE: Terribly Wrong Diagnosis Thanks for the response! From: Customer Service Sent: Tuesday, October 16, 2018 9:41 PM To: Thompson, Rob Subject: Re: Terribly Wrong Diagnosis Hello, Rob. Thank you for the information, we have documented Case# 607110 and sent it off to Senior Management at the store to reach out and assist you further. They have a maximum of 48 hours to reach out and resolve. Should you not hear from anyone within that time frame, please contact us by calling our Customer Relations department at 1(hidden). We do apologize for the poor experience you've had. Thank you Oniram R ________________________________________ From: Thompson, Rob Sent: Tuesday, October 16, 2018 5:46:10 PM To: Contactus Subject: [EXTERNAL] Terribly Wrong Diagnosis Dear Sir/Madam, I recently visited your store her in Dallas, Texas store number 761. The store is located right across the street from my office so that makes it convenient. On 10/4 I took my truck in as the as unit was blowing hot air. I figured it needed Freon so again since it is convenient I dropped it off and walked across the street to my office. Your service technician called me and explained he had very bad news for me. He said my compressor was no good and needed to be replaced. He quoted me over $1,400.00 to repair it. I refused to have it repaired and paid the $55.39 analysis fee. I just couldn't believe the diagnosis because I felt since the compressor is still blowing it was still working. I took my truck back to the dealership and they told me I had a couple of valves that were cracked and they replaced them and recharged it with Freon and it is working perfectly to the tune of $27.00. Please help me understand how your diagnosis could be so terribly wrong!!! Was it simply a bad mistake which I doubt since the diagnosis was so thorough, or an opportunity to try and take advantage of a customer? I was told the compressor was bad and it was leaking in three different hoses and they would have to be replaced as well. I have since called the store several times and have gotten no answer. I called your customer service number and spoke with a Kobe and he took my info and put me on hold only to be placed back into the stores voicemail system yet again. I simply wanted to speak with the Store Manger so I could resolve it with him. To date, I have been unable to get anyone on the phone. I use the Pep Boys in my neighborhood across town and have had great success. After this, I don't feel I am valued as a customer at all. I don't expect to hear back from anyone, but I hope someone at least reads my concern. Needless to say, I will never visit that store again but if I don't hear back from anyone at all that will confirm my business is not appreciated and I will not return to any of the locations for any reason. Respectfully, Rob Thompson From: Customer Service Sent: Monday, October 22, 2018 12:45 PM To: Thompson, Rob Subject: Re: Terribly Wrong Diagnosis Dallas Store 0761 Thank you for reaching out to us. We do apologize for the poor experience. We can file a case on your behalf to be reviewed by Senior Management in which you will be contacted within 48 business hours to resolve the issue. We would need your phone number and any other details you would like to include. Please let us know if you would like to proceed. Thank you, Jacques C. ________________________________________ From: Thompson, Rob Sent: Monday, October 22, 2018 1:36:03 PM To: Customer Service Subject: [EXTERNAL] Terribly Wrong Diagnosis Dallas Store 0761 Unfortunately this is a waste of time! Someone from the store called and didn't leave his name and said to call back and ask for him or Ignacio. Kind of hard to ask for him if he doesn't leave his name. I called and as usual the phone sends me back to voicemail prison. At the end of the day I just donated $55.00 for a diagnosis which was completely wrong!!! At this point I am not sure if they even performed a diagnosis at all! Obviously no one really cares as this has been going on since the 4th of this month and it is still unresolved and I am completely dissatisfied as a customer. I hope the store donates the proceeds to a charity. Needless to say I will not do business with Pep Boys again at any location! Again to give me a diagnosis for over $1,400.00 and I then took my vehicle to the dealer and they diagnose fixed the issue for $27.00 tells me your technician are either ripping customers off or are highly incompetent!!! Respectfully, Rob Thompson

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Anonymous - 56 d 16 h ago

0

I would highly suggest that if you need any car work done, DO NOT go to pep boys in Ontario, CA.

They have the WORST customer service, their manager has NO clue whats going on. I spoke to him 4 different times about the same issue, he didnt listen to a word i said..i saked for my battery & spark plugs to be replaced and they ran a diagnostics (i didnt ask for and took 5 1/2 hours to do) after they told me i had some cylanoid problem, and they didnt habe the part so i asked if they coupd order it i was told to call in the morning and they would do it, only when i called they didnt order it nor did they have ANY record of me being there ( and i was speaking and working with the SAME PEOPLE)....they told me that they made an appointment for another day and didnt, 3 different times!!!!!! This place is a waste... STAY AWAU

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Pat - 76 d 17 h ago

5

After over 20 years ago, this particular pep Boys Store in Kissimmee, store # 310 in Kissimmee Florida was terrible in it's guest service so naturally, I did not return. I just happened to find 2 tires online at this particular store this morning for a good price. I approached the tire counter and was pleasantly surprised at the professionalism and the respect I received. I would like to compliment these 3 store employees for going above and beyond: Marcos, Ramon and Christian, the mechanic. Not only was it a great experience but they had both of my rear tires changed out, balanced and back on the vehicle within 50 minutes. I was super impressed with the service and the overall respect I received and will continue to visit this store as well!

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NashvilleJim - 80 d 16 h ago

5

Years ago I had several bad experiences at Pep Boys, so I have just avoided them. The a week and a half ago I had an issue on a Sunday coming back into TN from GA and the only place open was Gunbarrel Rd Pep Boys. I was prepared to find a serious problem with my suspension and have to stay the night and wait for parts, but was taken care of quickly and courteously. (I have to find my receipt for the manager's name.) All my questions were answered and possible prevention of future issues discussed. All while they were quite busy but seemed to be giving everyone the attention they needed. I was impressed.

Upon returning to Nashville, I had a similar issue, something we were not expecting, and thinking it could have been a mistake made in Chattanooga, I took it to the nearest Pap Boys at Old Hickory and Nolensville Rd. It was nothing that had been missed, just a similar issue, the possibility of which I had discussed with the previous store's manager. What sort of blew my mine was how good the attitude and service at this store was. I mean, this was the chain I had been avoiding for years. Pep Boys! Very professional, reassuring, and offered options along with their recommendations. The manager or counter person's name was Bob. I have spent my life in customer service and know it when I see it. You go out of your way for it in things where trust is needed. We had lost our regular auto shop/tire place recently. I am still exploring, but I think we have a replacement.

I always appreciate service, but even more so when it is from folks I don't expect it from. Have they they improved so much while I wasn't watching? Uh, receipt says Nashville (Antioch) store was 0146

Oh. They have a setup with Lyft there where you won't have to wait. It is run out of the store.

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