The store at 570-580 Providence hwy, Dedham, Mass has about the worst customer service I've ever seen. I had 4 tires put on a car I just bought, my car was spotless in every way. I took photos of the wheels that they damaged by dragging the wheel weights all around the wheel edge which scratched the hell out of them. I sent a copy of the photo's to the district manager, and have been calling him constantly since it happened near the beginning of Feb of 2017. It's been 4 months and not even a call from them..... time to file suit, send out a 93A letter and sue for triple damages. I'm done with delays!
I too have had some issues with PepBoys in San Antonio. I took my vehicle to them for an oil leak check. They used a dye process to check the leak. They told me that they could not find a leak, but that there may have been some possible spillage from someone changing the oil. I let them know that I have had a leak for a while so I know that there is one. It's just a slow leak. They told me to bring my vehicle back within 3 months and I would not be charged for the check again. Before the week was out, my car started to perform oddly and I called the store that I took it to and let them know of the issues that I have had. I scheduled to take my car to them on Monday morning (May1st), but my car would not start. I had to have my car towed to them. After they checked it on Monday I was told that they found 3 leaks and no pressure in the engine. My engine was considered no good. They said that it would now cost $5900 instead of at most $1500 if there were 3 leaks found initially(This was the cost that the area manager quoted me). This was the entire point of me bring my car in when I did, to prevent something like this from happening later with my engine. After speaking with the area manager, they still did not want to own up to the error so they were giving me a discount which now brought the total to $2900. This was still a lot of money to pay and more of a cost than the possibility of having 3 oil leaks serviced.
I was told that there was another option. I could have my vehicle serviced by a dealer and based on how the damage was caused, they would pay for the work that needed to be done and a rental vehicle for the amount of time that I would be without my vehicle. Initially I wondered how they would be able to decide if it was negligence on the part of the mechanic. I thought this sound like a good idea after I talked with several automotive places. I was told that once I had the work done that there was no deal at that point. After lack of communication from PepBoys, I was told that I would receive a call on Thursday, but did not receive a call until late Monday afternoon. I was unable to talk with the person in claims until 4 days after I was told I would hear from them. I had decided that this was no good and I just wanted my car back because no work was done by that dealership yet and I had not been talked to about the claim. I just wanted my car back and running at a fair price. The person in claims has closed my claim because I told her that there was nothing to claim and that I was very unhappy with how they have conducted business with me as a customer. Worst experience that I have ever had! I need someone to contact me ASAP. Still trying to get help. Case#:507437
I AM NEEDING MY W-2 FORMS I WORKED AT THE PEPBOYS LOCATION IN SAN ANTONIO, TEXAS, 12535 Nacogdoches Rd, San Antonio, TX 78217. BRANDON IS THE MANAGER OR STEVE NOT TO SURE. I KNOW YOU GUYS LOOK AT THESE COMMENTS, IF YOU DONT YOUR A CRAPPY COMPANY. MY PHONE NUMBER IS (hidden). PLEASE TELL RHONDA COOPER TO CALL ME PLEASE. I'VE JUMPED, SCREAMED, HOLLERED, AND CRIED TO GET MY W-2 FROM HERE. WHAT THE FUCK IS THE BIG REASON I GET THE RUN AROUND FROM SO MANY PEOPLE.
Report them to the IRS
My service experience with this company has been the worst I ever had. 48 hrs my vehicle hasn't been touched. And when I call and ask for a STATUS they said they will call when done. knowing nobody's look or give a crap.
Spent thousands of dollars at the Pep Boys on Savannah Hwy in Charleston, South Carolina! My last experience this past week was very disappointing! I WILL NOT COME BACK!
First off does anyone at HQ read these comments, and if not why have this forum?
5/2/17 - I had an appointment for my car at Industrial Parkway, Hayward, CA to have my AC recharged. The Asst Mgr Daniel Villalva was very nice and informed me that it would be at least 1.5 hrs before they could tell me what exactly they had to do. I received the call within that time and was told there was a leak and they would need to fix that it would cost me $738 shocked I had no choice but to approved it.
Received a call around 3:15 pm that my car was ready. Great, got down there Daniel told me it works great we had it cooling at 42 degrees. The work was guaranteed for a year etc... etc.. Awesome paid for it and drove away. It was a hot day and had the ac turned on....nothing..drove to the gas station, uh ok it doesn't take this long to cool, still nothing but hot air. Went back to Pep Boys and informed them that it's not fixed. What? Yeah, it's not fixed. So Daniel said he will look into it. So another hour & half waiting to see what's up. So it turns out the part they put in my car was not the correct part and being that my car is 12 years old and Saturn is no longer in business they did not have the part. He spent about an hour on the phone trying to locate the part. He found one but they had to order it and didn't know when it would be in.
5/4/17 - Received a call that the part came it. Another Daniel said that I could bring it by anytime and that he had mechanics standing by to fix it. Told him I would be there by 4pm, left early and got there at 3:15pm. Daniel took it right away and I was happy to wait because he said it should only take an hour. Well, 4:30 came and went and I asked him what the status was, he said there seems to be a problem with something, the valve was replaced and it's working, however, something is triggering it to turn off. There is nothing wrong with the fan, they think it may be electrical. I left and asked what time they closed 8pm. I called at 7:38 pm to see what the status was. They needed more time. So I left my car overnight. That they would work on it the next day.
5/5/17 - Received a call this morning from someone there who inform me that the mechanic who works on AC called in sick, and there is NO other mechanic that work on it. REALLY? I asked to speak to the manager, apparently, there is no Ser. Mgr so the acting Mgr. Ray Link informed me that he had no one else to work on the car. SO I asked him if your mechanic calls in SICK tomorrow that means I won't have a car? "Oh he will be here tomorrow and I will have him work it" SO when can I get my car back? "I don't know, it could take 30 minutes or 5 hours, I won't know." I see, I told him. Well if you can't fix it, I want my money back. "Oh that won't happen."
So Pep Boys is going to charge me for work in which they can not fix the problem? WOW... Great service PEP BOYS!!
BTW they still have my car and are supposed to be working on it on Saturday 5/6/17. We shall see!!!
I been dealing with the pep boys in North Hollywood. CA. Not only they stole my money the manager Hector refuses to fix my vehicle. Apparently no one can tell Hector what to do because not only his rude to customers he does not care about the costumer. I been trying to get my vehicle fix, but pep boys does not give 2 shits about their customers. I stood in line Sunday morning for the manager not only he showed up 30. Minutes late also all the mechanics show up 30 minutes late. I guess having customers in line with no employees behind the counter how pep boys does business.
I've been reading the reviews listed here and am quite surprised at what I am reading. My husband and I have been dealing with Pep Boys on Joppa Rd. in Towson, MD for several years and I honestly have to say we have always been given the best service we could hope for. My car has had extensive repairs from replacing alternators to simple oil changes. We are told right from the start what the problem is, how long it may take to repair, and called if something needs to be added to the repairs or replacement parts, or if the repair time will be longer then expected. I personally am very satisfied with the people we deal with and will continue to take my car to this location because I know I will be told quickly and honestly what the problem is. As a women I've been to some repair shops where they see me as someone they can tell something is wrong with my car and expect me to believe it, but when my husband comes along with me I know I'll get an honest answer to any question I may have. Thank you for the staff at this location. They are polite and honest and I appreciate all they have done for us.
Im frustrated with pep boys in ventura on Thompson. I was desperate so knowing i can trust pep boys i went to get my a.c. fixed spent alot of money on different things i was there 3 hrs telling me they have good news no leaks your all set. I payed then left now i dont have to worry about the drive to LA a big relief. Turned the ac on the next day nothing but hot air my grandchildren asking me to turn the AC on they felt hot in the car. The next business day i went back to pep boys now they tell me my ac hose has a leak. Ordered the part went back my next day i was available, they ordered the wrong size. I have 2 jobs my time is precious another week with no ac im a caregiver at times have clients in my car the mileage is part of my pay check. If its to hot and cant make my client comfortable i loose that money. When i mentioned im going to cooperate he said, so you dont want me to order the part, why would he make a statement that would make a customer not want to come back. I left crying and frustrated. Now I'm being charged labor again for there lack of not knowing what there doing after the mechanic told me i wouldn't be charged labor twice. They told me they put dye in my car so they can see where the leak was coming from i said i didn't have a leak Saturday he said you have one now. Why would they put dye in my car and not tell me there suspicion on a leak. I will never recommend pep boys to anybody.
CEO: Michael R. Odell
CFO: David R. Stern
COO: Christopher J. Adams
Michael Odell is not the CEO any longer
Me. C E O. Your. Store at. 302 E Vine Kissimmee. Fl is the worst service I ever have. I will rated. F Plus.
I don't blame you I have had terrible results from the store in Lake Worth, TX. Can't get any answers from anyone. Will never step foot in another store.
My husband took our 2011 Dodge Nitro into your Lake Worth, Texas store to have it worked on. They took forever to get the parts ordered and then to get the warranty company to approve the work on the vehicle. In the meantime my husband was arrested in south Texas and the responsibility was thrown into my lap, I live in Madison, WI. I was in constant contact with the Service Manager at the store and told him the situation and told him that I would not be able to pick up the vehicle until this summer. At the end of February I get a call from the loan company stating that the store was going to have the vehicle removed from the parking lot after I had been in constant contact with them. The Service Manager assured me that it would be taken care of, they would make sure nothing happened to it and that he would keep it until I was able to make the trip to TX to pick it up. When I got the vehicle, the battery was completely dead, the front drivers tire was completely flat, it was trashed and things were missing out of the vehicle. I called to talk to them and they said that they don't have anything to do with the vehicle. I called the store manager and he didn't even want to talk to me. So I contacted the district office and I have yet heard from anyone about this problem. The store said that they tried to get a hold of me, I got no phone calls from them and they left no messages. The district office assigned an agent to my case and I haven't heard from her. Your company did not fix the car as was promised to my husband, they didn't take care of it like they promised and they stole stuff out of my car. I now have the vehicle in my possession in WI because my husband is facing Federal Prison Time in TX. This is really starting to make me very upset. If this is how you people run your company I don't know how you stay in business. I have had nothing but bad luck with you. I am missing a GPS, a ball for the trailer hitch and part of the trailer hitch. There were also lights down around the floor board in the front of the vehicle and those are all missing. This stuff was all in the vehicle when my husband dropped it off. The stuff that they didn't finish repairing that they told him you would repair would be the control panel on the driver's side. I have since had that replaced but there is still something with the wiring that is not right with it and it still doesn't work. There are a lot of wires hanging down from the dash board that probably go to that. I am not going to pay someone to fix my vehicle when your company was going to fix it for us. I am glad that there are no Pep Boys in the state of WI because I will never ever step foot in another store and I will be telling all my friends and family that they should not go to any Pep Boys in the states because you don't treat your customers right. If I treated my guests the way you treat your customers I would be out of a job. I want some answers and I want them now. This has been going on for 6 weeks now. I am tired of being nice.
I been at the store at 302 E Vine Kissimmee Fl. From 4:00 pm. To 6:00 pm at this moment service. Haven't been done. I ask and answer was what I was wating for so in another words Wilfredo grab my key. Put it on the counter and did not pay attention of what kind of service I was here for my Appoitment was for 5:00 pm tire rotation.
I am dis satisfied customer ..I cam in the Newport news location to have a four new tires replaced and 1st of all they recommended me tires that wasn't for my car and then second of all they gave me they gave me alignment that I did not ask for and after getting the alignment but I did not ask for they wanted me to a purchas they gave me alignment that I did not ask for and after getting the alignment but I did not ask for they wanted me to a purchase alignment but I told him I did not come there for an alignment and when they also called and sai they gave me alignment that I did not ask for and after getting the alignment but I did not ask for they wanted me to a purchase alignment but I told him I did not come there for an alignment and when they also called and said I'm lyin they gave me a lineman that I did not ask for and after getting the alignment that I did not ask for they wanted me to a purchase alignment but I told him I did not come there for an alignment and when they also called and said I'm lying the car up they did not do any correct so I came back the customer service is very horrible I just feel dissatisfied and feel like it just inconveniencing me.. I would rather for someone most important to contact me in reference to this matter please because again like I said I've been here for different times and each time just haven't bee most important to contact me in reference to this matter please because again like I said I've been here for different times and each time just haven't said it thank you. 757 707 7622
worse company in the world
SOME ONE GET BACK TO ME my email is
(hidden) some one call me plz!!!!!!!!!
BEEN ON HOLD FOR 31MINUTES. SOMEONE GET BACK TO ME!!!!!!!!!!!!!!!!!!!!!!
AGAIN IM LEAVING ANOTHER COMMENT ON HERE PHONE NUMBER IS (hidden). PLEASE SOMEONE CONTACT ME BACK I'M DESPERATELY NEEDING MY W-2 FROM HERE. WHY IS IT TAKING SO LONG. IM GOING TO KEEP POSTING ON HERE TILL SOMEONE CALLS ME. AND IM ON HOLD RIGHT NOW AS IM TYPING THIS OUT. PLEASE SOME ONE GET BACK TO ME. PLEEEEEEEEEEEEEEEEEEEEEEEEEEEEEASSSSSSSSSSSEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PHONE NUMBER IS (hidden)
Since 2010 Pep Boys Rewards has sombody elses name on MY Rewards account. I have phoned, emailed, and noted it at store level! Still screwed up. THE YUMA STORE AND MANAGER ARE OUTSTANDING IN SERVICE AND OPERATIONS! Too bad corporate IT is sooo lousy!
Pep Boys#866 Hemet store in California. I would also like to add the fact that because the bolt is broken on the front rotor. The bolt will just spin in place with the lug nut still on the bolt not being able to remove it. So if I was to get a flat tire, I am unable to remove the rim to fix the tire and etc. The rotation was free but because they damaged my truck when trying to rotate my tires. Now the expenses are unknown because they are unwilling to fix the damage that they are responsible for. I also filed a complaint with the Better Business Bureau too. Pep Boys should not treat customers this way.
Alan Sanchez manager of the Hemet store #866. I brought my truck in to have my tires rotated and the broken one of my lug bolts. They told me that they are not responsible because my 2006 Nissan Titan Truck was to old.This was said by one of the employees Joseph that was sent out to talk to me by the Manager. Originally my truck was brought in on Saturday but when it was damaged the employee Ventoure that was working the service desk. He call the Manager Alan Sanchez and he said for Ventoure to roll out my truck from the lift in the shop for me to come back on Monday to talk to me. But instead of the Alan Sanchez to talk to me he had another employee Joseph talk to me out in the parking lot also using foul language. This is not how a business should be. If they brake a part even if it is a bolt they should replace or repair the issue. Let it be said that I asked Joseph for his last name or last name initial and he refused to give it to me. But he does work in the service department.
Well, I just had a horrible experience at Pep Boys. I bought a battery and it died the 1st time and they replaced the battery for me and not a problem. So, now the battery has died again so I took it back for the 2nd time. I spoke with the Manager(John Eric Wright @ store #160) and he told me that they only have a 1 time replacement on the batteries. I said "Fine" then you need to prorate the cost of the original battery. He told me that he could not find anything in the system of when I bought the original battery. Well, hold on partner. You replaced a battery for me the 1st time but now you can't find the original receipt in your system when I bought the original battery? So, he tells me to call the customer care number at 1-800-Pep-boys because he can't do anything for me. I call them and after being on the phone for 1 and 1/2 hours the customer care specialist finally gets someone that can find the information at the store and prorate the cost. But this was after the store manager(John Eric Wright) hung up on the customer care specialist the first time because he didn't want to deal with the problem.
This is absolutely horrible that a store manager doesn't care about losing customers over the cost of a battery after I have spent over 2k in the past year or 2 at their store on getting more work done on my vehicle. Pep-Boys might want to do a better job of interviewing professional managers and people that know how to deal with customers. I would have gladly went on my way if this guy would have just done the "right thing" in the first place without giving my wife and I the run around.
I tried to get the store general managers number or email but they would not provide it for me.