Do not take your car to any pep boys shop. I recently got my oil change at the pepboy's in Audubon,NJ. My car was working perfectly fine soon I get it back my break lining went out on me. Called them and explained the issue and got nothing but attitude. You guys need to do better.
Called because I needed a new alternator was told I needed a starter but they never checked the starter or alternator they jus assumed the problem got the car back after paying 455 had it a hour the same problem they get it again then tell me I have a oil leak dripping on my alternator charged me 100 for parts but they didn't replace the alternator got the car back wit the same problem but even worst then get an attitude with bad service because I'm asking why my car is not fix now they have it for the third time
On October 31 I went into the Chattanooga pep boys needing my radiator checked because it was leaking. I was told that I needed a new one, not only that but I also needed a new thermostat and new hoses. For parts and labor it would cost around $1,400.00. I thought omg I can't afford that. I consulted my husband. He called a parts store and found a radiator for $198.00. pep boys was gonna charge me $283.49. so my husband installed it himself that only took him an hour. I think it's ridiculous that y'all think you have to make that much profit off people. You should be ashamed of yourself. One day you will get yours. After all karma is a bitch.
I took my dad's truck to the pep boys in louisville Kentucky off of Dixie hwy I took the truck in on a Saturday they didn't give it back to me until Tuesday late afternoon. They had my dad's truck for four days charged me a bunch of money and didn't really do much of nothing I'm highly upset I'm calling corporate office and getting them to explain to me why they kept it for four days and didn't do hardly nothing and charge me a bunch of money that's bull if I knew that they was going to do me like this I would have never took it to them. Now I took my other truck to the pep boys in Orlando Florida they did great work fixed what was wrong with my truck now this shop I would recommend it to others. So now that I finally made it back to Orlando with my dad's truck I'm taking it up to this pep boys and see if they can straighten out the mess that the one in louisville Kentucky pep boys made.
You have to understand EVERY shop has a mark up on parts. EVERY one. The labor pays the technician doing it. I needed a water pump. $400 for a shop to do it. I bought it for $40.
And I am a female.mechanic!
Plain and Simple DO NOT TAKE YOUR VEHICLE TO ANY PEP BOY'S REPAIR SHOP. It is not worth your time or the aggravation.
Two Saturday's ago I was visiting family in orange county and took my car to Long Beach CA Location for a spark plug tune up and an oil change, I left it there overnight so they will have time to work on my car. I picked it up on Sunday and on Monday every time I was at a stop sign or a red light my car was shaking as if its going to shut down on me, it got worst on Tuesday so Wednesday morning at 7:30am I took it to Pep boys in Reseda CA since I Live in Encino that's the closest to me, they looked at my car and said the wrong spark plugs were used, two of the spark plugs were loose with one possibly stripped and a wire was not connected. I have all of it in writing on my receipt of all the things they have done wrong on my car. This is a HUGE DEAL for me.. this is just plain irresponsibility on their part, we trust them with our cars and possibly our lives and this is how they take care of their customers? All they care is the money but no customer service what so ever... I will never ever take my car to Pep Boys I don't trust their service I don't believe they have the best interest of customer and customer's safety.
I don't normally like to complain, but I'm SO frustrated, I felt it necessary. I got a flat on my fleet vehicle Friday morning and was told to take it to Pep Boys and the closest one was in Van Nuys on Sepulveda Blvd. I spoke to Anthony when I got there and told him it was a fleet car and a 2018 Chevy Malibu and he said no problem but that they were very busy and it would take a long time or could I come back another day. I asked when would be slowest and he made an appointment for Sunday morning at 9am. I asked him if he could check and make sure they have the right size tire, etc. and he said they will have it not to worry. I arrived at 9am Sunday and Bernie told me they don't have the specs on my car in their system and my fleet place would be closed today and they couldn't help me. I was shocked and frustrated and told him I talked to Anthony about all of this on Friday. I called my fleet number and they approved me going to Firestone down the street. I called on my way to make sure they had the specs and they didn't, but they had common sense and asked what size tire was on the sticker inside of my door and were able to accomodate me. I'm disappointed with the unprofessional service and lack of care at your Pep Boys on Sepulveda Blvd. in Van Nuys and thought you should be aware. Thank you.
I feel they do not value you as paying customer. The work I've had done is substandard at best and has left me stranded on the highway 254.7 miles from home at 3am. Towed my vehicle back, very costly, I had purchased the extended warranty but was still made to pay additional minies for their mistake. Gave my key to an unverified person that was allowed to take my wallet while my truck was on tbeir lot. They had to redo the original 3000 dollar work I had done, kept my truck nearly a week and even suggested I get the part from a salvage yard?! I didn't pay iver $3000 for salvage parts. Then, their employee admitted they messed up originally but I still have to pay for their mistake or hold my truck hostage. I won't ever spend another penny on a tree freshner from PEP BOY'S. CORPORATE WILL NOT LISTEN OR EVEN RETURN MY CALLS SO I WILL BLAST ON EVERY SM SITE I AM ON. #NOTDONEWITHYOUYET
This is to expose one of the staffs who is so rude with my wife and other customers. His name is Jessie from a branch located at 4987 West Lane, Stockton, CA. Actually its store #0711 as check it on my receipt. That guy should watch his lingo and manners dealing with customers. On the other hand the other guy who's name is Esteban is caring to customers. And the guy at the back who's doing our vehicle even came out to explain what's going on to the vehicle..that was so nice of him. His name plate says Walter.
I went to register at the counter in the morning around 11am. Mr Jessie was at the desk. Being a walk in, he told me to leave my vehicle and it will be done by 6pm & that there's 4 more cars ahead of me and he got only one tech. I said i got family in the veh and a baby; & if i can wait, he says no. So I went home. In the afternoon, my wife call the shop, Mr Esteban pick it up and he said if we will be there in 5 mins., we will be the next. So off we go..We were taken in by Mr Esteban who's nice in entertaining. We waited and waited...my wife was curious and went to inquire how much more waiting time till it will be done. Mr. Jessie who was that very rude in business transactions said it will more time since we are walk in. As if he was explaining and treating my wife as stupid. The vehicle was accepted to work on, so it doesn't matter whether its a walk in or scheduled. Duh, now who's stupid.
And there was this old couple who is ahead of me. Same case...it was taken in then suddenly told by Jessie that they still four cars to go and that they are closing by 6pm. And was told again that they are walk in... He always says an alibi of 4 cars ahead and educating customers that walk ins have lesser privileges.
Upper Managers, like the Regional or District Managers, kindly monitor this guy on what he is doing on customers' relationship and the ability to sell business as well. He needs to be send back at the oil change and tire section and not up front dealing decisions for the customers. Thank you.
I am very disappointed with the Pep Boys in Indianapolism, IN. on East Washington St. I thought they did right by me when they corrected what the did wrong when they replaced my rack n pinion, that caused my power steering to go out. But now that they fixed the Rack n pinion, they messed up the left front hub that I just had replaced this summer by another shop. They wanted me to buy another hub and let them install it. Well pep boys, you messed it up so you need to fix it at no cost to me since I wasn't having any problems with it until you repaired the mistake you made when you replaced my rack n pinion.I may be a woman, but I'm not stupid, y'all are just trying to get more money out of me.
I took my car in Aug to pep boys on Jordan ln in Huntsville AL. Here it going into November and I am having the same problem with my car. I have been back and forth on numerous occasions. I have called and called. Finally after two weeks Jeremy Nogle finally called me back. I took my car back on yesterday for the same issue that has been going on. I was told that my car was fixed. After picking my car up and driving off..I noticed that the same thing is going on with my car. So I take it back..keep in mind that I have taken my car to pep boys on Drake Ave and no one seems to know what the problem is. So today they tell me that my a caliber is going bad an my tire rod is deteriorating. Well if y'all had been looking at my car each time I have brought my car to get checked they would have seen the issue. I have been calling 1800pepboys making complaints everyday. They are the word and they look at women as if we don't know anything
Horrible company fire employees without cause. No paperwork, no payout on vacation or sick time as stated in handbook. Only there to rip people off and tell lies. Do not work for this company. They should be ashamed of themselves. Good people let go because higher management dud not want to do their jobs. Pass the buck. I hope you get whats coming to you. Lawyers will be calling.
I HAVE HAD PROBLEMS WITH THIS PARTICULAR STORE A FEW TIMES BUT TODAY I WAS SINGLE POINTED OUT. BY DAVID ACOSTA HE SAID TO ME I CAN NOT DO ANYTHING ABUT YOUR CAR WHEN IVE BEEN TALKING TO YOU THIS WHOLE TIME.NOW THE WHOLE TIME I WAS THERE FROM 2:48 PM TO 5:15 FOR 1 TIRE CHANGE AND A WHEEL ALIGNMENT. MIGUEL PEREZ MADE THE APPOINTMENT ON SATURDAY AT THE STORE FOR 3 PM I CAME IN A LITTLE EARLY. NOW LET ME LET YOU KNOW SOMETHING I JUST LOST MY HOUSE TO IRMA AND RECENTLY 2 YEARS AGO I LOST MY HOUSE AGAIN DUE TO A FIRE. MY AUNT JUST DIED AFTER 13 DAYS WITH NO POWER HER BODY WENT INTO SHOCK AND MY UNCLE, MOTHER, FATHER AND SISTER IM WATCHING SLOWLY DIED. ACTUALLY, MY UNCLE DIED 2 TIMES AND HE GOT BROUGHT BACK BUT THEY ARE ALL DYING. I AM A VETERAN AND I GO TO SCHOOL FULL-TIME HANDLING ALL OF THIS AND NOW I GET TO STAY IN A SCARY MOTEL I HAVE NOT HAD A HOT SHOWER IN A MONTH I BARELY GET TO EAT. ANYWAYS I FELT DISCRIMINATED AGAINST MIGUEL PEREZ YELLED AT ME IN FRONT OF CUSTOMERS AND DAVID ACOSTA WAS CUSSING AT ME BEFORE HIS KIDS WHERE IN THE SHOP BEHIND THE COUNTER AND THESE KIDS ARE ABOUT 6 TO 8 IN AGE I BELIEVE ALL GIRLS AND THEY WERE ALL BEHIND THE COUNTER PLAYING IN THE TRASH. MR. PEREZ WAS ACTUALLY HOLDING HIS CHILD BEHIND THE COUNTER IN FRONT OF THE CASH REGISTER TALKING WITH A CUSTOMER. WHEN I WAS TRYING TO FIGURE OUT WHY I WOULD GET SCHEDURLED FOR A SPEACIFIC TIME AND THEN JUST GET PUSHED OFF TO THE SIDE. MR. PEREZ WAS RUDE AND WAS DOING THIS INFRONT OF CUSTOMERS AND LET A CUSTOMER ACTUALLY CHIME IN AND CUSS ME OUT AS WELL. THE MR.PEREZ TOLD MR.ACOSTA "YOU BETTER GET THIS BITCH BEFORE I HURT HER" AND THEN WALKED OUT. AND THEN MR. ACOSTA TOLD ME IT WAS MY FAULT AS TO WHY MY CAR WAS NOT GETTING TAKING CARE OF BECAUSE I QUOTE"I HAVE HAD TO SIT HERE AND TALK TO YOU" AND I CANT EVEN EAT BECAUSE OF YOU. I SAID ME I AND MY GIRLFRIEND AND MY NEICE WERE OUTSIDE MAJORITY OF THE TIME. THERE WAS NO WERE TO SIT DUE TO THE FACT THAT MR.PEREZ'S WHOLE FAMILY WAS IN THE WAITING ROOM. I, MY GIRLFRIEND AND NIECE ACTUALLY SAT ON THE FLOOR INSIDE THE STORE. I FEEL BECAUSE WE ALL THREE HAVE TREMENDOUS AMOUNT OF TATTOOS, AND TWO OUT OF THE THREE OF US SUFFER FROM PTSD, BIPOLAR 1&2 WITH PHYSC FEATURES, MULTIPLE PERSONALITY DISORDER AND ANXIETY THAT EITHER WE HAVE UNCONTROLLABLE THROWING UP OR CANT GET CATCH A BREATH EITHER WAY BOTH OF THEM WERE VERY RUDE AND EXTREMELY UNPROFESSIONAL. I DON'T KNOW ANY WORK ENVIRONMENT ESP. LIKE YOUR ESTABLISHMENT THAT ALLOWS CHILDREN TO LITERALLY BE BEHIND THE COUNTER AND JUST RUNNING ALL THRU THE STORE. AND WHILE I WAS TRYING TO TALK TO MR. PEREZ AND MR. ACOSTA THEY LITERALLY LOOKED AT THE PERSON BEHIND ME AND ASKED THEM HOW THEY COULD HELP THEM. I FEEL LIKE I WAS BELITTLED AND MOCKED AND I DO NOT FEEL COMFORTABLE GOING Into THAT PARTICULAR PEP boy I AM ACTUALLY IN FEAR OF MR. PEREZ. I DON'T FEEL LIKE I SHOULD HAVE BEEN TREATED LIKE THAT. IF AN APPOINTMENT IS MADE IT SHOULD BE KEPT. I HAVE HAD SO MANY PROBLEMS WITH PEP BOYS I CANT WAIT TILL SOMEONE ACTUALLY LISTENS TO ME. YOU DO NOT HAVE YOUR FAMILY IN YOUR WORKPLACE ON YOUR WORK HOURS ALL OVER THE PLACE. IF THAT'S HOW THAT BUSINESS IS RAN I'LL BE SURE TO LET EVERYONE KNOW, TRUST I HAVE A VERY LOUD VOICE AND I WILL LET ALL OF MARION COUNTY AND SURROUNDING AREAS KNOW THAT YOU ALLOW YOUR EMPLOYEES AND MANAGERS TO SINGLE POINT SOMEONE OUT IN FRONT OF CUSTOMERS AND MAKE A CUSTOMER FEEL LIKE I WAS A PIECE OF CRAP. I HAD TO HOLD MY TEARS. THAT SHOP NEEDS TO LEARN CUSTOMER SERVICE AND ALL OF PEP BOYS REALLY NEEDS TO COME UP WITH A DIFFERENT SYSTEM TO SCHEDULING BECAUSE It's NOT RIGHT FOR A PERSON THAT NEEDS 1 TIRE AND A WHEEL ALIGNMENT TAKE ALMOST 3 HOURS. I GOT TOLD THERE WERE PEOPLE BEFORE ME THAT HAD MORE IMPORTANT THINGS THAT NEEDED TO GET DONE TO THERE CAR. MR.ACOSTA YELLED AT TODD CRAMER ABOUT DOING MY ALIGNMENT AND I QUOTE AND HE SAID THIS IN FRONT OF A LOT OF CUSTOMERS OUTSIDE "HURRY UP AND DO THIS CARS ALIGNMENT AND GET THEM THE HELL OUT OF HERE" THAT WAS YOUR MANAGER OF THE PEPBOYS AT #0598 STORE ADDRESS 2035 SW COLLEGE RD OCALA FL 34474. I DID NOT FEEL WELCOMED I FELT THREATENED AND DISCRIMINATED. AND ON TOP OF EVERYTHING MY ALIGNMENT WAS NOT EVEN DONE RIGHT MY CAR IS PULLING TO THE LEFT NOW.
My husband was just jumped by the manager and beaten along with all the employees because I told him he was a bad manager and could have handled my situation better his answer was to call me a b**** over and over until my husband and then told him not to do that and then he was jumped by all the employees including the manager
I've been building and repairing cars for 51 years and Pep boys did a sunday job for me right up to 6:00 finishing the job in Waukegan,Illinois.I have seen things go down the drain in society with shotty work here and there and lost people running businesses. Pep Boy (so far), is an on the ball outfit!!! I will us them again and if your not happy where you go, give them a try!
I ordered brake fluid online recently and the online ordering process was quick and efficient but once I entered the Pep Boys store at 6515 Baltimore National Pike,
Baltimore, MD 21228 to pick up my product things went downhill in a hurry.
Upon entering the store, I saw a customer waiting at the checkout area. I waited behind him, and waited behind him and waited behind him. The only Pep Boys employees to be seen in the store were the people in the mechanic's bays. Another customer was walking around the store (seemed like he wanted to ask an employee a question) and other customers were waiting in the mechanic's service waiting area slumped in their seats.
After waiting a good 10 minutes with no employee coming around I left the checkout area and started to look for someone who could check us out. Nothing. Went over to the mechanic's waiting area and knocked on the window (woke the customers waiting there out of their stupor) to get a mechanic's attention in order to ask if someone could 'man' the register. He started to walk in a right direction and I followed while in the store. I reached and looked around a corner, that was hidden from customers, and lo-and-behold I see a young male employee avidly looking at his I-phone. Believe it or not I actually had to say, "Is anyone going to be at the register?". I certainly got the feeling that I was "interrupting" his night. He got up from his seat and pointed to a register near the mechanic's area. I called out to the customer who was in front of me at the front of the store register to come over. He and the wandering customer were at that time looking for employees themselves in another part of the store.
This was definitely a 'crappie' experience (not my first in this store by the way) and has again left a bad taste in my mouth.
I may look into sending this review up to corporate since this BAD customer service seems to be ingrained in this store.
I was contacted by one of your Admins in Northern Nevada for a management position at one of your just brake locations that was converted to a Pep Boys service center, A little back ground info first I worked as a store manager for Firestone complete Auto care for well over Twenty years so I do have extensive experience in the industry in fact the automotive field has been a part of my life since I started working, I recently retired from the company. I was and still am working for a local dealer as a GM, since i was contacted by one of your admins I said what the heck I was always curious about your company so I applied for the position funny thing is it took about two months to get hired after doing the background checks and drug tests to just get in the door, so the day comes when I am going to start I decided to take a few vacation days from my current employer to come work at a local store for some training, so the day I am supposed to start I had an important issue that I had to deal with at my current employer that could not be ignored, so i show up at the store and I tell the store manager that was supposed to train me that i was not feeling well and I would not be able to start that day and off to my place of employment I went, so the next day I show up for work at the store where I was going to be trained at and the day begins the manager was rather large guy who was dressed as a slob like a biker guy who just got off his bike, he was should I say rude foul mouthed and talked like a sailor so the day progressed, we handled maybe five cars that day and maybe did $900.00 dollars and he thought that was a big deal, I was thinking wow. during the day a few issues I had noticed one was he bought a customers car that needed repair and the owner did not want to fix it so I witnessed the transaction and thought that's personal gain any person who works in the corporate world knows that is instant termination if caught , he was also setting up racks for used tires he even said to that he had tried to sell them to a small shop but they didn't offer him enough money um does Pep Boys sell used tires I think not, and before the manager leaves for the day one of his techs asks if he could install some tires on his truck the manager says go ahead and do it off the clock is that company policy I informed the area manager what I had seen and i told him that this was not the place to train someone for a store manager position but he insisted the following morning they have a conference call at 7:15 am and the area manager told everybody in the conference call about what I had stated above after the call he hurriedly had one of his guys to throw the used tires away, later i went to lunch came back from lunch and the store manager told me that he did not want to have a rat work for me and he told me he had talked to the area manager and that he was going to send me home , I said fine I did not want to work with him at that store with him any way. from what I had witnessed on the first day! , i wonder what else this man has done considering he has worked there for 1-1/2 years,so I get a text from the Area manager to not go to work the next day until he contacted me , around 9am the next day he sent me a text stating that he was terminating my employment, wow i thought a text ? my question is this is this how you guys run your operations. feel free to contact me.
Sincerely John Butterfield
I am very displeased with Pep Boys in Columbus Ohio on Morse Rd. In the Mid-80's I was once a long standing employee and proud to have once said I worked for Pep Boys in Richmond VA. I was a college student and was looking for employment. I happened to go into the store on Hull St. applied for the cashier position. I really liked working there and wearing the shirt of Pep Boys with the faces of Manny Moe & Jack on the front. Fast forward to 2017, however, after taking my car in for repair on Morse Rd because I had a nail in it and had to be repaired you know the saying "cannot fix the tire, nail too close to "whatever the terminology they use now" which I think it's due to the fact that they will make more money on selling a tire rather than fixing the one you have. Nonetheless, I consented. I had already a Definity tire purchased from the store earlier so I had requested to have both of the same times on the back. The tech was very good in doing that for me. As I was driving a 1 week or two after that I had noticed that my wheel cap had came off. I wasn't disturbed by it much and I ended up ordering a new online. Here's what kicker, shortly after that the second one came off! Both of which was at the had hands of the tech that put the new tire on my car and had moved the Definity tire from the front to the rear. Now this time I am upset. I called and spoke with Kenny the "service manager" and explained to him what happened and was hoping for some sort of reimbursement, the caps are only 11.99 each on Ebay - NOT FROM THE DEALER. And Kenny had the nerve to say to me it that "it's nothing they will do about it" that it's MY RESPONSIBILITY. MY RESPONSIBILITY!!! You mean to tell me if I bring my car in for brake repair God forbid my brakes go out, it's MY RESPONSIBILITY!!! How RUDE and how UNPROFESSIONAL and how a lack of CUSTOMER service response that is. From the Mid-80's to present and from the reviews I have just read, Pep Boys has fallen far from the standard of operating in excellence and doing their best to hold on to customers! I will no longer be returning to any Pep Boys!!!! They have turned out to be a BIG disappointment for me. I once thought the dealership was bad, now I will add them to the top of my list. SOMETHING NEEDS DONE IN UPPER MANAGEMENT!!!! We are living in a time when loyalty and integrity are no longer the standard for most businesses. And as we will see more and more businesses will eventually disappear, POOF GONE! Now you see me, Now you don't! Manny Moe & Jack are probably turning over in the grave. I will not recommend for anyone I know take there car to Pep Boys
I carried my vehicle to Pep Boys to have 4 new tires installed and they damage all for my wheels I replaced all for my wheels now they don't wanna pay
They have their employees working in Mobile Alabama with no air conditioner for 2 months while corporate makes a decision on whether or not to fix the air conditioner and customers are walking out I won't be back
I will never go to pep boys, they one the most dishonest shop in As. If you like to get ripped off go there.
I had my vehicle towed to Pep Boys in Louisville, KY. They looked it over and said needs a fuel pump. They wanted over $500 and I said I don't got that much. They dropped it down to $382 so I said fix it I need to get to Florida to help hurricane victims. Well it started and ran until I got to Tennessee and it died again. After awhile, I tried to start it but it wouldn't so I sprayed starting fluid in the air cleaner and it started. This went on for two weeks until I got to Florida totally endangering my life on the way here. It cut out in heavy traffic with Semi's all around me having to lock up air brakes to avoid crashing into me! I've called Corporate and been hung up on and my call misdirected too. They barely spoke English too! I just got a call from some Manager saying he will only refund my cost of the fuel pump $168. This has been the most crappy service in my entire life. I'm over 50 on disability. I'll never take my vehicle to a Pep Boys ever again! Bad Business!