Currently sitting in the lobby awaiting my HUSBAND to come and pop the hood on my 2005 Audi A4. I brought the car in simply asking that the hood be popped so that I could add water since the car was running hot. Couldnt drive the car any further and was also late for work. Was told it would be too difficult a job and they could replace the cable, with an hour wait, and was told the price would be $168+ tax. I agreed and gave the mechanic the parts (hood latch and cable). Upon seeing the latch, the mechanic asks if the cable was nroken under tge hood or under the dash? I reply, unde the dash. He replies, oh that sjouldnt be that hard yo get open. After waiting approx 15 mins, a service tech at the counter comes back and says again, it's too difficult to pop the hood and the price will go up due to added labor of popping the hood. I immediately get upset as my husband (who is NOT a mechanic or service tech) can pop the hood in 5 mins! I tell the service tech, no. I will call my husband to come and pop the hood. The service tech replies, ok I'll go see if the mechanic can get it open. Unbelievable! I really feel like these guys see a woman coming and immediately start seeing dollar signs. My husband watch a 45 sec YouTube video on how to get this hood open and these guys act like I was asking them to perform brain surgery!
Simple piece of advice sweetheart. Don't knock it till you've tried it. If your husband needs 5 minutes and youtube to open a hood, he's a moron. Plain and simple. Its idiots like you that break your hood release latch, then show at a shop for an oil change, use the situation as contingency to try and squeeze a free repair out of it. You dirtbags are dime a dozen. Nothing in this world is free, nobody owes you a damn thing. Fabricate all the stories you want
you are a complete jackass. get out of your mothers basement and go out into the real world.
High 5 Spaz.......that fool missed the point entirely
I'm glad I am not the only woman who feels this way.
we got better things to do then watch you tube...... drink beer
I have been trying to contact ANYONE concerning W2s. No answers from anyone...
What a horrible way to treat your employees
Im a previous employee currently waiting on my w2. No help from ANYONE.
My husband is waiting for his too....any answers on this one yet?
rip off, liars and bad parts, parts not put on the old is reused high rates do not honor warranty, wiped mileage and codes off the vehicle's memory and failed to put mileage on reciept seeking legal remedy!
sue away you dumb bastard
I placed an order on Pepboys web site, and went through the process of paying for it by credit card. I got to the store, and went to pick it up, I was asked to pay for it. I showed them the confirmation letter from Pepboys that I had paid for it. Then WHY, do I have t enter all my credit card information on your website and go through the process, be miss lead in thinking I paid for it. Then get to the store, just to have to actually pay for it. In the time a cyber hacking and stealing of information, why put your customers at any greater risk? I will never do this again. I will just go to the store, pick it up and pay for it there. Bad way of doing business.
I had made an appointment for my truck to get serviced for a oil change. I had showed up at 10:45am.What is the purpose of making a appointment then stand in line for 30 minutes just to get the paperwork needed for the oil change.Long story short I waited for from 11:00 to 2:00 pm. I had told them that I will be waiting for my truck. I was promised a tire rotation but after 4 hours of waiting forget it.This pepboys is located on Rochester and Foothill Blvd in rancho Cucamonga CA.ty for reading.I am sure that this will not be read by corporate.
I live close to your Pep Boys store located at 256 S. Atlantic Ave. in East Los Angeles, 90022 . I moved into the community 10 years ago.
I have noticed a decline in safety, cleanliness and work ethic among your employees. I see campers with people living in the parking lot, drug dealers and drug users using your parking lot to sell and use drugs. Your parking is being used by local bars for their customers at night, drunk and disorder. I've seen street racing on your parking lot. and not to mention all the trash and human feces and smell of urine. Your staff has been a notified, they are rude and tell us their just here for work and they don't live in the community. The East Los Angeles Sheriff's Department and our local elected officials have been notified. We have been told because all of this is going on on private property "Your Parking Lot" when we call they can't do anything. BUT IF YOUR STAFF, MANAGER OR ANYONE AT PEPBOYS CALLS THEY WILL GET INVOLVED.
Because I work with young children, I'm an advocate for my community who has to see this everyday.
There is no option to get a live person on the phone when you call (hidden). Same situation when you call customer service at (hidden)
HORRIBLE CUSTOMER SERVICE AND RIP OFFS PEOPLE.
Im looking for the corporate office number my problem is I have taken my car and returned it three times and this problem that I took the car in for has never been fixed I can not drive over eight miles without it losing gas or pickup. I dont know and they dont drive it yo fond out the problem.I have paid $1,400 I know I'm the fool but they need to fix this car I am here and Florida State Road 7 Hollywood Florida the mechanics on not mechanics. What can I do?
My mother has been through hell and back she is 69 years old and Pep Boys has ripped her off charging to fix her car and did not fix or replace any parts and she still does not have a working car. The sad part they now telling her the motor is gone is that how you make your money a bunch of thieves you will be hearing from a lawyer so sad Pep Boys on Laurens Rd Greenville SC will not get away with their deceitful action towards a helpless elderly woman.
You ain't got money for that new car or a lawyer scumbag. Perhaps if you weren't smoking 2 packs a day your could help your elderly mother fix her car. Or get your lazy monkey ass under the hood and fix it yourself.
I hope you follow threw and put a stop this this kind of treatment. It is uncalled for, and the worse part is that so many people take advantage of the elderly. It's a horrible things and they will have to answer for it one day.
Good luck and take care,
im a former emloyee of pep boys and the way they treat their employees is rediculous. the store manager at the elgin, il store has done nothing to alleviate the tensions that abound in the shop. he defends other employee actions that are questionable and contradict store policy. i will tell everyone i know and meet to not go to the elgin, il store.
Over the Internet I purchased 4 tires buy 3 get 4th free I received 3 after 7 call and 4 hours on phone lot of on hold time pep boys will not make it right or even let me talk to a supervisor its snowing here in Wisconsin I've been stuck twice this week and still need my tires pep boy you should be ashamed I will NEVER do business with this awful company again
Should've got your tires before the snowstorm dipsh!t. Guaranteed your just another dirtbag running around on bald tires, then bitching when the repair doesn't get done instantaneously. Whole world should drop everything they're doing and take care of you first right? Wrong jerk off!! Go wreck it up in the snow so nobody has to deal with you anymore
My complaint is I have been working for Pepboys for 20 years and I get 500 dollar pay checks every two weeks because of pay. Scale restructure and
Making 80 percent just is not feasible my flat rate was 22.63 per flat rate hour last time I was able to look at a pay check it stated 11.53 that's wrong what's up with that
Sounds like your just another slacker/dirtbag druggie who smokes all day, plays with his phone and want work to fall in your lap. Perhaps your in the wrong line of work. Maybe digging holes or flipping burgers is more your speed