I recently had service at one of the N. Scottsdale AZ Pep Boys stores, it was beyond logic & comprehension when two ladies waked in without any masks or common decency for social distancing, Now that in itself is terrible but it was down right ignorant and one reason why we are in Sept and still needing to wearing masks, as I inquired why this was allowed and beyond acceptable along with suggesting a sign need be posted in reminding those to mask up I was told and I quote " The owner does not want to do that because he's afraid of losing business " unquote.....SERIOUSLY !!!! let me tell you, this clueless owner will lose more business by showing no respect or empathy for others by NOT posting that sign....this is disgraceful and unexceptionable and idiotic thinking . I now will consider taking my business elsewhere additionally letting many others of the " lack of respect " shown at this location.
Rances/Frances is an idiot. Need to look at what u he manager of his store does. Manager is never in the store
I work for Pep Boys for over 13 years and find it very good but now i am having a little problem with my new manager restricted me from doing AC work. That stress me a lot it hurt my pocket. I normaly do two and more per week during the month of July and August.
Dhahraj Sarju store 1613 Centrol Florida.
Sossr y mistake I normally do 1 or 2 every week thank y0u
I Dhahraj Sarju from store nomber 1613 Ass nombrr
015070. from centrol Florida. Ihave a complain about my present manager favourism in giving work band me from AC job two for 3 months Inormally do 1or 2 every month also suspension work from previous managers This guy is the ever worst I work with Stressing me out I
I will very appresiate if someone look into this
My name is Gary L Jacobs and I've been a value customer at the Matteson IL. location for years and you have a Service Representatives there by the name Brandon who truly goes ABOVE and BEYOND to make his customers feel important ro him and the company.
His attitude is what we need right now with all this pandemic, he was truly a breath of fresh air and he deserves to get all the accolades for his service.
My sister took her suv in because the brakes kept locking .frank(manager) in orange nj.said that back was the problem so we ended up paying $1300 plus she ask did they test drive it he replied yes .she got around the coner the brakes locked up again we then had it towed to union nj pep boys they said a pin was bent behind the brake pedal wich is keeping the brake pedal down .so i called cooperate and explained that we spent money on a problem that still exists. To fix the front will be $1400.then to top it off we came into work and our director pulled us to the side and said he just got a call from frank saying how we went to corporate on him (we first responders? ) he look at our uniforms and called our boss really so this is how pep boys play when they in the wrong and i would like this situated handled asap
Had a fuel pump R&R. Part was $394.00. I found it for $219.00 at auto Zone. Pep boys said they wouldn't match the price. And then labor is $142.00 hr. And then get nickel and dime for shop fee. NEVER AGAIN.
We drove our truck in and now can't drive it out!!!!! This guy tells us it takes hours for a diagnostic test...we had one on the truck but took it to this place and now...they damaged the truck more and now we just want it back and they should pay the tow to our home since they did more damage....we will not take our Ministry van back to this place or any pep boys.
Good Customer service is vital!!!!
Around 5:30pm I purchased a great deal of parts and consumables from the Pep Boys on RT 202 in Wilmington, DE . After today's purchase I was about to leave 5 gallons of waste oil. as we consulted with the tech in the first stall he was most unfriendly and called us out stating we could only leave 2 gallons per person. He was most stern and unfriendly and stated that the this policy was the directive of the area representative. Wow, I suppose Pep Boys doesn't do much customer training, his attitude equated to a 1/2 star at best. So my wife and I left with the remaining bottled oil when we witnessed the technician reinstalling the customer's engine oil drain plug with an impact gun. Apparently the techs are not well trained in customer service nor proper too use. Even my wife too notice. Good news is Advance auto 5 miles north (just before (Rt1) is friendly and accepts 5 gallons of oil at a time and the automotive professionals we friendly and excellent, and they gained a new customer today, Bye bye pep boys....seems like the management does't care
Visited a Pep Boys store just around the corner from me in Atlanta Georgia Piedmont Road. Took my car in to have oil and filter change as well as tire rotation and pressure check because of warning light sensors on my dashboard. About 10 minutes into my drive I noticed that the tire pressures on each tire steel read below standard level all tires had a PSI of 30 and below when I took the car back and explained the problem. It technician look at my car gave me back the keys and said there was no warnings. When I spoke to the service manager he explained to me that it was a minor detail and do the covid his store was down 10 technicians and they still had 50 cars to go that is the wrong approach for customer satisfaction it's a problem would have been solved in the beginning then I would be satisfied with their service now I am sending corporate a letter of my dissatisfaction and refused to visit that location ever again
I am Vera Lopez by name, I live in California, United State Of America, who
have been a scam victim to so many fake lenders online between May
last year till June this year but i thank my creator so much that he has
finally smiled on me by directing me to this new lender who put a smile on
my face this year 2020 and he did not scam me and also by not deceiving or
lying to me but however this lender whose name is Rev.James Guzman gave me 3%
loan which amount is $ 600,000 united states dollars after my agreement to
their company terms and conditions and one significant thing i love about
this loan company is that they are fast.
I was in pep boy in a Baldwin NY. The guys that work there are very nice. However they are leasing out a section of they're building to hertz. The people working for this company were NOT wearing masks. I asked the gentleman if he would please put on a mask, he pretended he did not hear me. I took a picture of him. Then ive minutes later he yells at me telling me you better not take my picture. I told him the law in NY IS TO WEAR A MASK!!! I told both of the guys who work for Pep Boys that those guys are not wearing their masks. Their response to me was it's a different company. I don't get it!, I will no longer put my life in harms ways by going into that building
The service is terrible going on 4 transmissions in and out the shop for 3 month and the same thing they can't get it right we spent over 3,000 dollars and have no faith in there work ur company is a joke and they still have my Jeep and won't tell me nothing have no faith in your company
I went to pep boys on Military Hwy Norfolk Virginia and paid for a service in which they never touched my car after sitting there for almost 5 days all they did was spray paint to check for leak which they never did because I bought it somewhere else and it was fixed in a day Manager Mike Anderson lied and technicians.
my name is Ronald Copeland I went to a local Pep Boys in Fort Walton Beach I probably live only four blocks from there previously I taken three other vehicles to have work done and I was happy with the results this time I felt like I was ripped off an overcharged for things that weren't done! On on the other occasions that I went to Pep Boys I was treated very fairly and told what the cost would be before any thing was done to my vehicle! I went in the end the night before and left my vehicle I talked to the woman about just getting new plugs and wires done she gave me an estimate on a 94 Toyota Corolla of $200 so the next morning I get a call at 7:25 in the morning stating that they didn't know exactly what I was having done to the vehicle so I explain to this woman everything that was being done and that I had an estimate of $200 so she said we'll look let me look this up and somehow the estimate was wrong so she said no it's $295 I told her that's fine go ahead and put the new plugs and wires in about an hour later a call come again that I needed a new distributor and cap the estimate went up to $350 and I asked them if it was running still running rough and I was told no we fixed it the only other issue she said was asking me if the gas gauge worked and being that I just bought the vehicle I knew it had issues with the instruments on the dash but I wasn't sure about the gas I bought this off my roommate and he told me the night before that he had filled it up with gas so needless to say I was confused about this situation and was explained to me that I needed to bring a 2 gallon of gas so I could get the vehicle home because they said that every time you hit a bump it would go off and motor would stall! so I asked if the vehicle was done and they proceeded to tell me yes it was so I go down there and the next thing I know it's $447 and some odd cents! now mind you it's $247 from the first time that I got an estimate was the amount that I had to pay to pick it up I couldn't go into the garage because of the Cove It crap and the mechanic tried to put the gas into my vehicle as I stood and watched him pour it down the side of my vehicle I realized that the tank was full so I asked him why didn't the gas fit if the gas tank was empty he said that he didn't understand that either that when he tapped on the tank it sounded empty so after much frustration I decided to take it to the gas station down the road and I put $0.63 and it before it turned off needless to say they had no idea what was wrong with my vehicle and they had no idea how to fix it I spent $447 and never fix the vehicle I would like to have my money back because I can't even drive the vehicle to another place now because of what was done to the vehicle it's just a huge paper weight at this point
Omggggg me too..but started out from getting ac fixed...900.00 to overfilling with oil ...now oil leaking to pan gasket....to nope oil still leaking after 300.00 charge for gasket to 250.00 new oil pan didn't change with gasket because they knocked a dent out????????? Thinking that would help and now it's worse pouring out oil and they say sending unit is 600.00
I realize that the accepted standard of the day has fallen to atrocious levels in the last 10-20 years or so, so many of you may not find this any different than your experiences here. I have generally had good service with my local store / service center, nothing has ever failed after they have worked on it, but their service, or should I say a lack thereof is what I am not happy about, and will remedy that by never going there again. I took my truck in for a wheel alignment after a lift was installed, simple operation, so I made an appointment, no problem I said. Well when I took it in, 15 minutes early they said it would be about 2 hours to do as they still had not gotten to the 2 o'clock and 2:30 appointments as yet. WTF? Are they seriously that poorly managed and or do their staff not understand time and resource management, well apparently not. But I had to relent as I needed this within 3 days after the lift and could not secure one within that time frame. I will be emailing the manager and the corporate offices as well, because I live in a fairly small town and there is way too much cronyism and incompetence to insure that the problem will be handled properly.
While I understand the need to turn a profit, This company is borderline criminally negligent in the callous disregard they have for the Abuse that their employees report to them. I was yelled at and called stupid and worthless numerously I was under so much stress by this manager and fear that I had a miscarriage. Not only is this man still employed with the company but he is treated like a rock star and nobody including my area director took my complaints and concerns seriously. I put in my 2 week notice I left 2 days shy of my 2 week notice because I was tired of being yelled at and demeaned. I have since been banned from returning to this company even though it wasn't the company I had a problem where there was the abusive tyrant of a manager. Perhaps if Pep Boys dealt with these problems they wouldn't have such a turn over rate I should be able to come back to work for a company that I enjoyed working for. But I don't get to do that because this tyrant is treated like a rock star and my abuse is treated like an annoyance that they just want to go away. Everybody else I worked with was like family, it truly broke my heart to leave and I miss them very much but since I couldn't count on anyone having my back I've now been casted out and I'm not able to return because of it.
Please fix your website. I have had good experiences at my local store on Northlake Blvd, but your website is often not working. Today, I am unable to schedule an appointment for service.
I use to work at Pepboys at 1223 Ringwood ave in Wanaque nj I had a manager get in my face swearing at me and I made a report to Jamie cradle at Human Resources and I also made a report to the general manager about this and nothing was done so I continued being harassed and just recently they told me to come back to work and so I did for two days and on my day off the gm manager ray kept calling me to tell me he needed me to come in to work so I did and when I got there I was told I was terminated so I feel something needs to be done about this
ITS CALLED ....EEOC
I ordered a steering wheel cover through your website. I was not given the option to have it delivered to my residence. Then they cancelled my order. Nothing was explained so I contacted the lical store and was told that they don't receive merchandise at the stores. I was totally frustrated at this point so I bought one on Auto Zone website.
CONCORD PIKE, Wilm.DE Store: Customer Service Failure JUNE 2020.
Walked into store, ordered 4 tires, made appointment for mounting and balance. On the appointment date, service writer could not find my appointment. Then he kept asking for my name over and over (??? couldn't find me in the computer)
Then, he finds the tire order and tells me they were ordered, but they have not arrived.
Multiple failures here. This created a problem for the customer----could NOT TELL ME when the tires would arrive??
PRIMARY ISSUE: unskilled service writers, communication failure, management responsibility for training employees
Employees not accountable for mistakes that result in financial damages to company
What role does the manager have with the employee compromises a customer experience??
$700+ SALE and service compromised
This store location has huge potential.
I drove to the Goodyear Tire Store in Claymont DE 30 minutes later
they gave me a better deal--installed the 4 new tires, free mount and balance. DONE