Hours on the website states service and tires open at 730am. I was here before the manager unlocked the doors and another car was serviced before mine. So 1st does'nt actually mean 1st. Manager gave no morning greeting and showed no appreciation for my business. All locations need to be staffed accurately in order service your long term customers. So I will spread the word about Pep Boy's unprofessional so called customer service. Upper management needs training.
Terrible place to do business!
They treat you like you are bothering them. They sit there and hide behind their comp screens and ignored you. Until you finally get fed up and say something!!!
I AM THE MOTHER OF A SOON TO BE EX EMPLOYEE FROM YOUR STORE IN PASADENA, TX. I AM EXTREMELY MAD AND READY TO INVESTIGATE LEGAL OPTIONS OPEN TO MY SON REGARDING UNFAIR TREATMENT FROM TWO MANAGERS AT THAT LOCATION. I HAVE HAD DIFFICULTY REACHING THEIR MANAGER AND EVEN MORE TROUBLE CONTACTING THE CORPORATE OFFICE ON THE PHONE. I HAVE BEEN UNABLE TO GET THE NAME OR EXTENSION OF WHO I SHOULD TALK TO AT THE CORPORATE LEVEL WHICH MAKES IT IMPOSSIBLE TO GET PAST THE AUTOMATED RECORDINGS. MY SON WAS HIRED WITH THE UNDERSTANDING THAT THE MANAGER WOULD WORK WITH HIS SCHOOL SCHEDULE. HE HAS BEEN THREATENED WITH TERMINATION IF HE DID NOT DRIVE A DELIVERY TO ANOTHER LOCATION, EVEN THOUGH, HE DID NOT HAVE HIS DRIVER'S LICENSE. FORTUNATELY HE WAS SMART ENOUGH TO GO HOME AND GET HIS LICENSE BEFORE HE DID THE DELIVERY. HE HAS BEEN TOLD TO CLEAN UP MOLD (I HAVE PICTURES) AFTER FLOODING FROM HARVEY WITHOUT BEING SUPPLIED WITH FACE MASKS TO PROTECT AGAINST MOLD SPORE INHALATION. HE WAS ALSO SUBJECTED TO RIDICULE BY YESENIA LONGORIA REGARDING THE MATTER AND TOLD TO GO HOME IF HE DID NOT WANT TO CLEAN BECAUSE THAT WAS WHAT HE WAS THERE TO DO. I HAD TO TAKE MASKS FROM MY WORK SO THAT HE COULD CONTINUE TO WORK. HE HAS BEEN CUSSED AT BY HER AND HAD HIS HOURS DRASTICALLY CUT FOR REPORTING HER AND KIM FUENTES FOR SOME OF THE ABOVE MENTIONED ISSUES. HE WAS WRITTEN UP FOR MISSING 3 DIFFERENT DAYS- THE 1ST 2 DAYS WERE BECAUSE HIS SCHOOL SCHEDULE CHANGED DUE TO THE FLOOD AND HE GAVE HER HIS SCHEDULE THE DAY HE GOT IT AND THE 3RD DAY HE MISSED BECAUSE HE WAS SICK RUNNING 103 DEGREE TEMP AND WAS CONTAGIOUS. SHE CLAIMED HE DID NOT NOTIFY HER, BUT, HE HAS A SAVED TEXT THAT HE SENT HER AT 11:17 A. M. WITH HIS SHIFT STARTING AT 4:30. I'M NOT SURE WHAT KIND OF TRAINING YOUR MANAGERS HAVE TO HAVE TO GET THE POSITION, BUT, IT IS OBVIOUS SHE MUST KNOW SOMEONE THAT PULLED SOME STRINGS. I WOULD NORMALLY NOT GET INVOLVED IN THIS AND LET MY SON HANDLE IT, BUT, I AM DISGUSTED BY THE WAY A LARGE COMPANY ALLOWS THE MANAGEMENT TO TREAT YOUR OTHER EMPLOYEES. I AM ALSO DISGUSTED THAT THESE 2 WOMEN, WHO ARE FRIENDS, ARE ALLOWED TO GET AWAY WITH A LOT OF CRAP JUST BECAUSE OF THEIR POSITION. THEY ARE ALLOWED TO BULLY THEIR EMPLOYEES!!
SEPTEMBER 15, 2017 TO WHOM IT MAY CONCERN: THIS LETTER OF RESIGNATION IS BEING TENDERED IN RESPONSE TO THE UNFAIR TREATMENT BY YESENIA LONGORIA. YESENIA WAS INFORMED THAT I WOULD BE ATTENDING COLLEGE AT MY INTERVIEW AND THAT MY SCHOOL SCHEDULE WAS UNKNOWN UNTIL MY START DATE. I WAS PRESENSTED A WRITE UP FOR MISSING WORK ON SEPTEMBER 7, SEPTEMBER 8, AND SEPTEMBER 12 AND TOLD I NEEDED TO SIGN IT. THE WRITE UP INDICATED THAT I MISSED WITHOUT GIVING YESENIA NOTICE AND ONLY CALLING IN. SEPTEMBER 7 & 8 WERE MISSED BECAUSE OF MY SCHOOL SCHEDULE CHANGED LAST MINUTE DUE TO HARVEY AND THE FLOODING. SAN JACINTO WAS UNABLE TO NOTIFY THE STUDENTS TILL WEDNESDAY SEPTEMBER 6 (THE 1ST DAY OF CLASSES) BECAUSE SCHOOL HAD BEEN POSTPONED. I TOOK THE SCHEDULE TO YESENIA WEDNESDAY, SEPTEMBER 6 AS SOON AS I GOT OUT OF SCHOOL SO SHE WOULD KNOW THE CHANGES. SEPTEMBER 12 WAS MISSED BECAUSE I WAS SICK AND I TEXTED HER AT 11:17 A.M. BEFORE MY SHIFT AT 4:30 P.M.. I DID NOT TEXT EARLIER BECAUSE I WAS HOPING THAT I WOULD FEEL BETTER AND BE ABLE TO MAKE IT IN. MY TEMPERATURE CONTINUED TO ELEVATE THROUGHOUT THE MORNING AND I CALLED BECAUSE MY TEMPERATURE WAS 103 DEGREES AND I WAS CONTAGIOUS. I DID NOT THINK MY CO-WORKERS WOULD APPRECIATE ME COMING AND SPREADING MY ILLNESS TO ALL OF THEM. I SEE THIS WRITE UP AS A RETALITORY ACTION ALONG WITH MY HOURS BEING PROGRESSIVELY CUT SINCE I REPORTED YESENIA FOR USING INAPPROPRIATE LANGUAGE ON MANY OCCASIONS WHEN ADDRESSING ME AND REPORTING KIM FUENTES FOR INSISTING THAT I DELIVER PARTS TO THE FUQUA LOCATION, EVEN THOUGH, I INFORMED HER THAT I DID NOT HAVE MY DRIVER'S LICENSE. I MADE THE RUN AFTER PICKING UP MY LICENSE FROM MY HOME BECAUSE KIM THREATENED TO FIRE ME IF I DID NOT. KIM WOULD NOT ALLOW ME TO TAKE MY OWN VEHICLE TO MY HOME TO PICK UP MY LICENSE AND INSISTED THAT I TAKE THE COMPANY TRUCK. I REPORTED THE INCIDENT TO TRACY AT THE FUQUA LOCATION AND WAS TOLD THAT IT IS AGAINST COMPANY POLICY. I WAS ALSO TOLD TO TAKE OUT SHELVING THAT WAS COVERED IN MOLD (I HAVE PICTURES OF IT) AND BRAKE ROTORS WITH BOXES THAT HAD GOTTEN WET DUE TO THE FLOODING FROM HARVEY. I INQUIRED ABOUT FACIAL MASKS AND GLOVES TO USE AND WAS LAUGHED AT BECAUSE OF MY CONCERN. GLOVES WERE PROVIDED, BUT, I WAS TOLD THAT MASKS WERE NOT NEEDED AND NONE WERE AVAILABLE. I WAS THREATENED AND TOLD TO GO HOME WHEN I EXPRESSED TO HER THAT BREATHING IN MOLD SPORES WAS A HEALTH CONCERN AND OSHA VIOLATION. I HAD TO CONTACT MY MOTHER TO BRING SOME MASKS UP TO ME SO THAT I COULD CONTINUE TO WORK. YESENIA WENT TO HOME DEPOT AFTER SHE FOUND OUT THAT MY MOTHER WAS GOING TO BE BRINGING MASKS TO ME, BUT, CONTINUED TO INSIST THAT MASKS WERE NOT NECESSARY WHEN CLEANING UP THE MOLD. A CUSTOMER BOUGHT THE LAST BOX OF MASKS THAT WE HAD ON THE SHELF AFTER ALL THIS TRANSPIRED. THE MOLD IS STILL PRESENT TO DATE BECAUSE THE PARTS HAVE NOT BEEN MOVED OUT OF THE STORE YET. I WILL BE FORWARDING A COPY OF THIS TO CORPORATE AND WILL BE CALLING TO ATTEMPT TO TALK TO SOMEONE IN PERSON. MY MOTHER HAS CALLED AND ASKED FOR A CONTACT NUMBER FOR CORPORATE ON SEVERAL DIFFERENT OCCASIONS. SHE HAS BEEN TOLD TO GET THE NUMBER OFF OF THE WEBSITE WHICH DOES NOT ENABLE YOU TO TALK TO ANYONE BECAUSE IT REQUIRES AN EXTENSION OR NAME IN ORDER TO MAKE IT PAST THE COMPUTERIZED RECORDING. YESENIA DID GIVE ME THE NAME AND NUMBER FOR HER IMMEDIATE SUPERVISOR, JAVIER. I DID ATTEMPT TO CALL HIM, BUT, DID NOT RECEIVE A CALL BACK. I ATTEMPTED TO CALL HUMAN RESOURCES AND WAS UNABLE TO GET THROUGH BECAUSE OF HIGH CALL VOLUME. I DID NOT RECEIVE A COPY OF THE WRITE UP THAT I SIGNED TODAY AND AM FORMALLY REQUESTING A COPY FOR MY RECORDS. RESPECTFULLY, DEVIN GRAHAM
Darryl T. Johnson 8850 S. Emerald St. Chicago, Illinois 60620 Pep Boys Customer Care 3111 West Allegheny Avenue Philadelphia, Pennsylvania 19132 To Whom It May Concern, I'm writing this letter in regards to the unprofessional service that I received from PepBoys, Store #1413 on yesterday, Thursday, September 14, 2017. On Wednesday, September 13, 2017- I contacted the store regarding having my car (2014 Chevy Equinox) being serviced there. On that evening I spoke with Jessie and explained to him that I would have to have my car towed to the shop and that I would also be in-need of a rental car the next day. Jessie informed me that night that after they've inspected my car he would contact me and the warranty company;and that I the would be provided with car rental services from Enterprise. I contact the store the next day, spoke with Jessie and was informed that he would be the one working on my car and that he would be the one contacting the warranty company and would then call me back. I inquired about what the problem was and the cost for the repair. Jessie informed me that it would coat $570 to repair my car. As the day went on, I never received a call for Pep Boys or the warranty company. So, I decided to contact the warranty company and inquiry about their conversation with Mike or Jessie regarding my car repairs and rental car services. I spoke with Jeff from the warranty company and he informed me that he had not received a call from Mike, Jessie or anyone from PepBoys regarding my car. At that moment I proceeded to contact Mike or Jessie at the store to find out what the delay is and why they didn't contact the warranty company and myself. Mike answers the phone and I connected the three of us (Jeff, Mike and Myself) on the line. Jeff explained to Mike that if it wasn't for me contacting him, he would have never known about my circumstances. So while the three of us were on the telephone, Jeff had Mike to provide him with the information about my car services. Mike told Jeff that the repair cost along with labor would be $216.20; not the $570 I was told. Also, while we were on the line, I asked Mike about me being set-up with car rental services from Enterprises and he told me that they don't provide it - but that's not what I was told Wednesday. Jeff from the warranty company and I were also insured that my car would be ready Friday, September 15, 2017. I look forward to hearing from corporate office soon regarding the lack of professionalism and communication with the store and some of its employees. Professionally Submitted, Darryl T. Johnson
I took my 2006 Impala to LB Mcload Rd Orlando, FL on Monday (9/4) and talked with Vinnie and told him my water pump was leaking, causing overheating. Water pump has lifetime warranty and was replaced at Ocoee location. Vinnie called a few hours later and said it was only the radiator cap. PepBoys replaced and flushed my radiator at 182.00. I continually smelled antifreeze and 4 days later it overheated. I took it back to PepBoys LB Mcload Rd and it eas to late so I left for Saturday repair. John called me in am sat and said it was the water pump. About 1200 John called with an issue that my Impala wouldn't start. I later drove there and talked with the mechanic who stated 3 times that he never removed the battery cable when he replaced the water pump. PepBoys shorted out my system. It sat in the PepBoys garage through hurricane Irma and I only got it back today 9/14. My car has grease on trunk area, oil spots on hood, my remote is broke, and no one even offered to provide me a rental during that whole time and I was stranded through hurricane without transportation!
Horrible customer service ....they can only offer a diagnostic check by the end of the day, which is 7pm..then I guess u scramble to rent a car at that point...
Hello I am Keith Verner , I was recently in Ocala Florida job hunting, in the process of moving . Came across the Ocala Carquest warehouse found out they are closing that facility. I was curious since Hurricane Irma just tore Florida up. Would it be profitable to to put a bid on that warehouse make it one of yours and start. Supplying auto parts to shops and people in that area to get there cars, trucks up and running and starts fresh in a new area.
I HAVE BEEN A CUSTOMER OF PEP BOYS SINCE THE 90 S . I LIVE IN CHARLOTTE NC . THERE WAS ONE STORE IN CHARLOTTE NC ON FREEDOM DRIVE WHICH WAS CLOSED . THE SERVICE AT THAT STORE WAS OUTSTANDING . WHEN I FOUND OUT ABOUT THE CLOSING . I WENT TO THE STORE IN GASTONIA ON EAST FRANKLIN BLVD . I HAVE HAD AT LEAST TWO SETS OF FRONT WHEEL BEARINGS GO BAD . I CALLED TODAY AND TOLD THE MANAGER THAT I WAS HAVING ANOTHER ISSUE WITH THESE WHEEL BEARINGS . EITHER THE BEARING S ARE BAD OR THE TECHNICIANS DO NOT KNOW HOW TO PUT THEM IN . I RECENTLY WAS RELEASED FROM THE HOSPITAL . THIS TO ME IS AN UNSAFE CONDITION AND SHOULD HAVE BEEN LOOKED AT RIGHT AWAY . THE VEHICLE IN QUESTION IS A 2001 F150 PICKUP TRUCK , I FEEL THAT BECAUSE OF THIS ONGOING PROBLEM I WAS NOT TAKEN CARE OF AS A LOYAL CUSTOMER . THE MANAGER SHOULD HAVE SAID BRING IT IN AND WE WILL STRAIGHTEN THIS OUT TODAY. I EVEN SUGGESTED TO HAVE IT DONE AT ANOTHER SHOP AND PEP BOYS PAY THE BILL. I ALSO SUGGESTED I WOULD DROP IT OFF AND PEP BOYS WOULD SUPPLY ME WITH A RENTAL CAR. PEP BOYS RESPONSE WAS MAYBE NEXT WEEK . I DO NOT THINK THIS IS ANY WAY TO TREAT LOYAL CUSTOMERS . ANY HELP IN THIS MATTER WOULD BE GRATEFULLY APPRECIATED . MY PHONE NO IS 704 968 3560 AND MY NAME IS PETER D ELKOVICH.
towed my car (2005 Cadillac SRX) to Pep boys in jersey city, nj 07304 on 06/29/2017 because the battery kept dying. They did a diagnostic test and put a new battery in. The next day it died again, so then they said it was the ANTI-THEFT MODULE. They replaced it and the car still does not start... They had my car for 1 week before i gets stating that their towing it to another one of their facilities in Hackensach, NJ. to see if they can get the car started. Pep boys had my car from 06/29/2017 til 08/10/2017, they called and said i can pick up my car 0n 08/08/2017 and when i got there the car still does not start. So i had to pay the diagnostic fee ($110.19) and the tow fee ($65) to get it towed to meineke in jersey city where its being worked on now..... I WOULD LIKE TO BE REIMBURSED FOR MY DIAGNOSTIC FEE and MY TOW FEE.......
The pep boys in Hampton va has bad uncompassionate incompetent service. They put in a battery for me the next day the battery light was on I took it back. They tested the alternator and the battery both tested good they sent me home. The very next day the car cut off in the street I had it towed back up there. They wanted to do a electronic test no one called me back to tell me the results nothing. After another day I called they tell me u need a alternator and belt that's $800. Huh?!!!? They were fishing for ways to keep charging me for stuff I said no I'm done dealing with your company the service manager was no help either.
Pep Boys just busted a bolt in my vans motor and are holding it hostage overnight. I called to see about the status of the repair, and they hung up on me.
I took my 2016 Jeep in the Casa Grande, Arizona shop. At 11:00 I was told my vehicle would be finished in 40 minutes. When I came back 2 hours later it hadn't been touched. The service guy said he just needed to put oil in it and it would be done. I watched them pull it into the bay and change the oil, NO TIRE ROTATION, NO SAFETY CHECK. When they pulled it around to the front, I asked him if the tires had been rotated, he said "yes, sir". When I told him that was the third lie he had told me he at first got defensive then when I told him what I saw and that I had marked the tires to see if they were rotated he didn't say another word. Whoever is running this service department as well as all service techs need to be replaced!
I agree with you, they are liars and uncompassionate to their customers, they damage your vehicle and then do not want to be held responsible. they give all kinds of excuses. They need to be accountable for their actions. Everyone should get together an go on 20/20 even their local news and do a segment on them.
this is from the pep boys in el paso texas on Zaragoza I purchased a bosh battery 5 years ago it is pro rated for 8 years it gave out took it in to purchase and get my pro rate discount right away the employee jose said without receipt we will not give you the pro rate honestly who keeps a receipt for 5 years talked to the manager lupe she said no fine went home found the stupid receipt after searching for 2 hours no I will take my business elsewhere I refuse to shop there anymore no more tires radiators batteries e.t.c they did not honor what they preach . soon very soon pep boys will go under due to their business practices and I do hope soon you are not the only game in town.
I've been in contact with Pep Boys since last Friday in regards to case number 524480 and a resolution still hasn't taken place. There has been three different occasions in which I was suppose to have received a phone call and it never happened. The same problem i took my car to Pep Boys for still currently exist and the only difference is I'm out of $1653. Could someone please contact me in regards to this matter. The manager at the store has been ducking and dodging me. The employee at the store stated that the lead technician missed something and that's why i still have the problem. I'm so confused on why I'm going through this with a reputable company. I can be reached at this email address (hidden) or at (hidden) thank you.
Don't leave your car here. I see mechanics make up bullshit things just to make money. I have also been gipped of my commisions, I witness my manager re write paperwork I wrote up under his name or my co worker. At this point, what do I do? this seems to be nothing more than a complaint blog because, nothing is being done. Store 898 in San Jose needs an audit, my commision numbers are way off. Results would be nice, I work hard treat my customers FAIR & respectfully. I deserve to get paid for MY SALES
I went to pep boys on Saturday 12 2012.. at the Bronx east Tremont store... I had an extended warranty and my thermostat had failed. I ask the counter person was they finished with the check off the cooling system. He replied he's working on it now. But I look to the left and the guy who is supposed be working on it is eating a slice of pizza. Then the guy (who is supposed to working on my car gets upset) and walks away. 2hr later they give me back my keys and tell me there's nothing wrong with the car. They check it out. But remember I bought it in over heating. He tells me they took out the thermostat and put it back and it is opening and closing. The fact of the matter is they never took it out and when I drove 2 blocks away from pep boys the car started to over heat and now fluid is running out of the car.. he lied and they never look at the car.. I bought it back... Now there telling me that the water pump is bad ,the thermostat is bad and it's need a flush now... SMH... WHERE IS CORPORATE OFFICE SOME PLEASE TELL ME.
Would like consideration for replacing the management in Prattville, Alabama ! There is more than enough business here to do it right at the right price,without over charging ! Am a manager at a supply house,and see the tactics being used here every day ! Wouldn't write this if I hadn't been a mechanic for over 30 years . Thank you, (hidden)
this is the THE WORST PLACE I'VE EVER BEEN SUCKED ASS. THE WORK WAS SO HORRIBLE THEY LEFT MY LUG NUTS LOOSE I COULD MOVE THEM BY HAND. DONT GO THERE FOR ANYTHING WORTHLESS. NOT ONLY THAT THEY PARKED MY CAR IN THE LAST PARKING SPOT FOR NO REASON. SERVICE WAS HORRIBLE. I LIVED IN WATERBURY,CT FOR 32 YRS. I'VE NEVER SEEN ANYTHING LIKE THIS TOTAL WASTE OF TIME. THIS IS FOR WATERBURY,CT
I know someone who works there.
Did you speak to the manager?
I live 4 blocks away from the store on McDade in Glenolden and I can not bring it up on your page. ARE they closed?
I can't believe they are in business my car is been sitting there since June 22nd and the warranty company keep sending them the wrong fuel pump. Once the right one is ordered it is been sitting in a lie and say it hasn't came in yet and I have a postal confirmation this is happened three times
Your website doesn't work. Went to contact us and checked the boxes. When I hit next it took me to blank screen. Any who went to pep boys exactly 2 mths ago got headlight installed. Light went out yesterday. Went back to pep boys w/ my receipt and they took a look at it. 2 hours later they charge me for the same service headlight installed. Ok so your lights only last 2 months. I was referred to pep boys and thought they could assist me better than this. Won't be back. Bad experience. And they were short staffed. 1 person doing servicing.
Can't believe this company is still in business...worst managed operation and that issue trickles down to the teams (who actually) do the work. Try calling a store...you will be on hold "For ever". There are too many other sources and competitors that would love your business...and Pep Boys does not care about customers...they do not.
WORST MANAGED FOR SURE!