I brought my Lexus in because when I braked at high speed there was vibration at the steering wheel. Carlos said it was the master brake, Costing $500. Plus, I have since found out that's not he repair that fixes the vibration. naturally the problem still exist. I returned and was told that they'll fix my original problem if I pay an additional $110. for the rotors.
I won't do it out of principle. Corporate office is not responsive so I'll take this problem to small claims court. I would advise prospective buyers to find another place.
I arrived at pep boys past thursday am asked if take long for a oil change.there response no not long at all reminder i was first in the store. after 1hour my car was sitting out side thats when they said appt. first.i do not have time to sit around for hours for a oil change. as i was leaving it was as a smart good bye john. good bye is right is right NEVER be back. Trotwood ohio store
Alison is a manager at your Fontana Ca location and she is honest, caring and a great asset to your company. She went above and beyond for us as customers when we need automotive help this week. Just wanted to say thank you for the Great Service
Laura J Berkeley
I went to the Pep Boys location in Colerain and had the most horrible experience. I had an appointment at 7pm for new tires to be installed on my vehicle and the company was ridiculously busy but stated they could get me in. The Manger David complained about me coming in to a tech in frnt of me stating "great we have another tire appointment". I then had to wait 1 1/2 hours before they even worked on my car. Finally at 9 they were finished and i went to pay and they charged me $30.00 more than what i was quoted and wouldnt allow me to use the coupons i had. I later found out the tires i purchased also didnt have a warranty which i always get and asked but was told incorrectly. I will never be using Pep Boys again.
I was disappointed with Advanced Auto, and after trying to get a car battery from TWO different locations last night, I decided to take the advice of two of my friends to go to Pep Boys instead, so I did so this morning-I was there very early about 8:15 am-at the Glenside, PA location. The gentleman that initially spoke with me was very friendly-but the employee that checked the charge of my battery was not. He was short tempered and sarcastic. I was in a fine mood when I arrived and was almost in tears by the time I left. He made an already stressful situation more so, and I will never go back to that location again. He was so rude, that I will be taking my chances again at the Advanced Auto down the road from them tomorrow morning.
He/It is what we call a smelly ass hole. Butt ugly.
I had my brakes replaced at Pep Boys in Downey, California. I was charged $422.50 for the front brakes and an
oil change. I told Jose Trejo it was too expensive so he gave me a rebate form to send in. I just read it right
now and it is only good from October 3, 2016 to October 30, 2016. I had the work done on 11/2/16. I called Pep Boys today and explained what happened to Herb. He put me on hold and I was disconnected. I called back
several times and got a recording. Herb never answered the phone. I have taken my car to Pep Boys many times.
I feel this time I was overcharged and treated badly.
Enjoying Your "Diversity Enriched" America Fools ?
Just come back from the Pepboys in Oviedo Fl on Alafaya Trail having just had a set of new tires placed on my VW Jetta. Immediately as I drove off the car was making a peculiar humming noise that it had not done before. I've had plenty of new sets of tires places on cars before and I never had a new set make an annoying humming noise. If that was'nt irritating enough I pulled into the driveway and the icon for the tire lit up on the dashboard. Then when I called back the guy that I had just cashiered out with hung up on me. Never again, especially now I see that their overall ratings are a half of a star.
Enjoying Your "Diversity Enriched" America ?
I went in and purchased 4 tires it took them three hours to install the tires after I left I went to the gas station to put gas I realized that one of my rims was chip And broken I call the guy and told him he said to bring it back and then in the morning I was getting ready to take my car back I realize that one of my tires was flat on the ground that was too much I call the shop again and told them he said I might drove over a nail I told him I don't think so he told me not to drive it and to get a towing truck I called my insurance towing but by the time they got to me it was to late to take it to the shop so I call the guy and I told him I will bring it tomorrow and ask him what did they do wrong he said The guy who installed my tires use only 2 Air sensors instead of 4 and did not say anything to Me about it because they were out of it what kind of place is that I'm very disappointed and angry for the service that I had and I hope that they will fix all this problem and get me a new rims because what they did was wrong I could've got into accident and hurt my self or someone eals if my tire went flat in the freeway while I was driving
Took my car for repaired at pepboys @ 4th Ave in brooklyn. My car was there for two days because their systems was down. Besides repair I requested inspection to be done on car. During those 2 days I had to be going from Manhattan to Brooklyn to see if my car was ready and on the second day I when I called they told me my car was ready. Well I went there to pick up my car only to find out they didn't do the inspection and their system was still down, I would never take my car to pepboys ever again.
Horrible customer service!
Rear view mirror fell down, had them repair it,(glue kit,etc.) lasted 2 months,fell off again,was told to come back in July when it,s warmer (it,s November now,)nothing they could do,said shop is to cold to leave car in,b.s.,never will go to a pep boys again !
Bessemer alabama store
I made an appointment to replace 4 tires. It was for 11am. I got to the store at 10:45 they got the car in at noon and I took another 1 1/2 hours to complete the service Why have an appointment if the ignore it. When I was checking in they kept answering the phone. He would take 10 min. On the phone the get back to me. I make an appointment because my time is valuable. 3 hours to change tires is NOT acceptable. I know that this is probable a waste of time but I had to do it. 1. If you have an appointment then they should be ready for you within 10 or 15 min. 2. They should not answer the phone when they have a customer at the counter. 3. 3 hours to change 4 tires at a tire store? Ridiculous!
Afte spending $3K-$5K every 6 months-yr...the local Pep Boys that I do business with lost a Great Manager Dave and Now their new rep. gives me push-back the minute i step in the door to have my warrented parts inspected (before Other work oil changes, inspection etc. that I wanted to have done today. From the 1st day I had my new rotors, brakes, and Tires I noticed bad vibrations when I try to brake and squeeking on wheel that was supposed to be fixed many times ago. I brought it back that same wk and they checked it saying they didnt feel them. I again called a month later before a long work project in Oregon. Now today while parts r still warrented they said the rotors were bad and want to replace the rotors and brakes under warrenty but want $272 (+) just for that bcz they said the service warrenty is out! ...
The sad thing is the great employee's they do have they screw over. If they don't even care about employees how can they care about customers. They have prejudice managers. One calls an employee cottonpicker and the like while another won't even hire them if they are black. And this company screws up paychecks and then refuses to fix it but wants employee's to work more hours and crap so horrible company to work for as well as have then work on your cars. Why would employees care about doing their job right!!!!!!
Your company price gages and takes advantage of women I will never spend another cent with this rip off females company
Wow!!! After reading all the reviews, it's Evident that Pep Boys takes NO responsibility for their employees actions, and this type of behavior is condone!! A huge corporation of this multitude shouldn't have such a bad customer service of this sort!! I've made several complaints, and forget talking to soneone in Corporate, it's set up to the point they are unreachable!! They only reason I took my daughter vehicle their is because of her warranty!! Never again, I will pay the difference!! They can't fix anything for me!! I swear they stealing money!! Was quoted different prices by two different people!!
I took my car to Pepboy because my rotor belt came off due to water infiltration. I went in to get it fixed. They came back to tell me they had to make a new thread to place a bolt to hold the rotor belt in place. The first mechanic did not finish they job since the next mechanic had to clock in. Well, about 2-3 weeks passed by. One of the first responses i got for checking up on my car was that the mechanic had gone on vacation so another mechanic had to takeover. Then, I was called to make me aware that they had ordered the wrong screw. After several weeks, I finally got my car back and my car was relived to me. As I was driving home, no less than 100 meters from Pepboys, I heard something fall out the inside of my car. I am sure something fell out because my whole dashboard lit up. The brake lights were on, so were the gas, battery, and seat beat lights came on. I took it back to make them aware of the situation. After about 15 mins they gave me the car back but they car made noise when i turned the wheel. It felt like if my car didn't have a steering pump because as i turned the wheel it made an ugly loud noise. The last mechanic that worked on my car told me that I'm gonna need a new steering pump. All i could think about is that, I dropped a little over $300 for the to fix all the issues my car had when i only went in to get an oil change. They take absolutely no responsibility for their actions and I want to people to know that this is not a professional or reliable business. Everything is super shady. I really hope someone gets in contact with me before I go public.
Went into the pep boys on lane ave.in jacksonville florida. Found the parts for parts extremely high. I then asked a young lady with crystal on a name badge where was a good place to have some car work done and her response was s&c automotive. I asked another employee does she work for pep boys and he said yes. He then stated that she is part owner of s&c automotive. That sounds a lot like a conflict of interest and she works for pep boys.
I filed a complaint on Sept. 27th about poor service and the lack of knowledge of the mechanics at the Pep Boys in Denton, TX. I have been told 3 times that someone would contact me within 24-48 hours. The only call I got was from the local service manager. He was rude, hostile, and pretty much called me a liar. I've made several phone calls, and get all kinds of promises but no follow through. What else do I have to do to get this settled?
Learn to work on cars yourself. Great mechanics are a rare treasure and hard to find.