I want to speak to the person in charge of a store located at 13729 Research Blvd Austin, TX 78750
As I was leaving a restaurant today around lunch time a silver minivan came through the parking lot as I was walking to my truck at a high rate of speed ( estimated 40mph plus) , stopped quickly, then turned left and was headed back the other way at a equal or even faster rate of speed. It then pulled up to the Pep Boys and the driver went into the store. I then realized it was an employee of Pep Boys and brake test was being performed. I DONT CARE WHAT THE REASON IS, HAULING ASS THROUGH THE PARKING LOT WITH PEOPLE AND KIDS WALKING AROUND IS UNNECESSARY AND UNCALLED FOR. I went into the store to talk with the store manager and the kid who was driving the van apologized to me and told me he understood my worry but that he was told per his management to do what he had just done. I then asked for the store manger and waited for 20 minutes and he/she never came to meet me, I had a work meeting to get to or I would have waited longer. I think something needs to be done about this because the day an employee runs over someone, it will not be a good thing. If the employee testing the brakes is paying attention to the brakes there is no way he was looking for people walking out from behind cars at the same time. And he was going so fast that he could not have stopped in time if he needed to . I was fortunate enough to see him coming I stepped up into the grass.
I do expect a return email or phone call about this please
Attention PepBoys Corp do you read any of These Reviews ??? So far I see no one responding on here ?
Gentleman I am writing this to let you know that I have has a very frustrating experience with you office on Ina Rd
in Tucson, Az. The care I was told to replace a water pump was 5.5 hrs and $750.00, I agreed to the price. Not after
three days and a million calls the car is still not fixed and making a loud noise. The manager said to make up for the
amount of time a 15% discount and he would if I brought it back in fix the problem. Today is the 14th of july just got a call
that they are working on it and now they are saying that I have two timing belts. I am very confused and to be honest I
feel like there are trying to make up cost for their mistakes. I plan to report this to the better business of Az, if indeed
pep boys try to charge me any additional money. I have also contacted a lawyer at this point. I do hope this can be resolved
before it goes that far. I just don't understand how a company can just rip people off when they say they trustworthy.
I took my car for a simple oil change not the first time. Last time they told me I needed brake fluid I did not do this now this week Mon July 11, just oil change they told me all 4 of my tires have tire rot really ???? I had someone else look at them No Such thing because I am a senior they think they can trick me because I am a woman.. This was at the coral springs location in Coral
JIMMY CARTER BLVD. Norcross, GA I believe that at Store 1790 Alex Brewer assisted by Ronald Castleberry are providing false information to me about the fact that my clutch - FOLLOWING THEIR "OIL CHANGE" - depresses with also no resistance all the way to the car floor and I could not - by the end of the afternoon - shift gears. It is likely they drained transaxle fluid or clutch fluid by mistake and will not own the error. It is an ethical issue that the Manager, Ricardo Vasquez, seems to 4 phone calls later, be spinning a yarn about them telling me yesterday that he "told me I had a transmission leak," knowing that no such conversation took place and no such leak was documented on the service order (number 2000325) for this matter. Ricardo consulted with me about needing tires and zero reference to my transmission was made. It was only after a drastic decline in my ability to shift while driving the car during the next hour that I noticed problems shifting. I contacted Ronald yesterday before closing, and he denied that an oil change could affect the gear shifting or clutch. If the integrity of the information stands, then he would be correct. However, I called him back later and asked specifically if he could attest to the oil that was drained out as being ENGINE OIL and he said he could. The manager had, by that time left. I spoke with the manager this morning who provided the same information, but when I last called to offer him proof that on my 2003 Hyundai Accent it would be an easy enough error to make, he responded by telling me that he had told me yesterday that I had a transmission leak. I challenged his account (because he was lying), and am now attempting to get a remedy at the regional level. Who may I contact to get my car back on the road today? I am losing income and paying for alternate transportation. My previous visit to this location in 2016 was without incident, and Ricardo's customer service at that time brought me back for a second try.
I am writing this as a complaint about your store in Clermont, Florida off of Hwy 27, under the management of Don. My husband and I are avid customers, and as of Monday had terrible service!! I am a Black American female, and had a schedule appointment this past Monday at 10am. My husband scheduled it, and purchased break pads, so all Pepboys had to do was put them on. I waited for close to 2 hours, while I watched walk-ins get service, and come and go. My husband called a few times wondering what was taking so long. The job should had been less than $100. We told them that was all we needed. They hoisted are vehicle, but did not work on it until we pressed them. I even told them I had a meeting to attend, but it was ignored. The mgr. Don brought us a estimate of close to $200. We told him to give us back our vehicle, and I left. They were just trying to get over on us. We took the vehicle with the purchased pads to another mechanic, and paid $78. What a rip-off. Pepboys, look at the records we are consistant customers, but now we are looking elsewhere. We should be compensated for our time being wasted, and that bad experience!
I have posted this review on Yelp concerning your Your location on Thompson Boulevard in Ventura, ca :
RUDY is ready for retirement. I have suffered his rudeness and neglect several times and observed him doing the same to others. Comments in Yelp reflect many similar occurrences. I am a long time customer that will not be back.
My opinion is that he is losing his hearing and is sinking into senility. Other fine employees including Jose are scurrying to move things along in his wake.
Pep Boys needs to focus management on this location.
Does pepboys still owe me 8 Hours pay. ,??
YP.com Nav 2 Pep Boys Corporate Headquarters Automobile Inspection Stations & Services (29 reviews) (215) 430-9000 Directions Website 3111 W Allegheny Ave, Philadelphia, PA 19132 OPEN NOW Today 9:00 am - 5:00 pm More info GALLERYView All (2) Photos (2) Pep Boys Corporate Headquarters Add Photos Click here for customer care Good job! You've already left a review. user avatarBarbara M. 07/09/2017 Took my car in for brakes 12/20/2016 because of squeaking noise, they told me brakes where fine I needed new rotors and drums ok this is a 2010 Toyota Corolla, I paid $428.10 to replace these items okay everything was fine squeak went away, had to take the car back in January the squeak was back, so they replaced everything again. Had to go back again on 3/4/2017 the squeak is back again really if they would have just replaced the brakes like I went in for, I don't think I would have this issue now there telling me it's my rear end, wow had me pay all this money out for brand new rotars and drums and now there saying it's the rear end, just because I'm a woman it doesn't mean I'm stupid all I needed was new brakes, I will never take my car to the La Habra Pep boys again actually I will not take my car to any pep boys, this is the 2nd time I've taken a car to them and I get the run around, plus the service manager has attitude with you Joel Lopez, he actually asked me do you drive with the emergency brake on " really " I'm not stupid....unbelievable
I HAD MY TRUCK TOWED TO PEPBOYS IN WINCHESTER VA BECAUSE THE BRAKELINE HAD BROKEN.I WAS CONTACTED BY PEPBOYS AND TOLD I HAD EXTENSIVE DAMADGE TO MY BRAKE SYSTEM. I WAS QUOTED $2000.00 TO FIX SEVERAL PROBLEMS. I AGREED SO FOUR DAYS LATER I WAS CALLED AND TOLD MY TRUCK WAS READY ANMD ALL PROBLEMS FIXED. I WENT TO PICK UP MY TRUCK AND PAID $2406.31 AND EVEN INQUIRED TO PURCHED 4 TIRES FOR MY OTHER CAR. I LEFT WENT OUTSIDE GOT IN MY TRUCK STARTED IT UP AND IMMEDIATLEY THE RED BRAKE LIGHT ON THE DASH STARTED FLASHING AND THE DIGITAL SYSTEMS ON MY DASHBOARD STARTED FLASHING SERVICE BRAKESYSYTEM.I WENT BACK INSIDE PEPBOYS AND WAS TOLD TO LEAVE THE TRUCK UNTIL SOMEBODY CAN LOOK AT IT BUT IT WILL PROBABLY COST MORE MONEY.SO I SAID HOW CAN IT COST MORE MONEY IF I WAS TOLD IT WAS READY TO BE PICKEDUP AND EVERYTHING WAS GOOD TO GO.IWAS TOLD NOT TO WORRY IT IS SAFE TO DRIVE. AFTER GOING BACK AND FORTH WITH THE RUDE PERSON AT PEPBOYS I SAID HOW CAN U WANT TO CHARGE ME FOR ONE OF THE ONLY THINGS ON THE BRAKESYSTEMS THAT WASNT BROKE WHEN IT CAN IN FOR REPAIR. HIS REPLY WAS THAT IS NOT HIS PROBLEM HE WASNT THERE WHEN IT WAS BROUGHT IN.AFTER A FEW MORE MINUTES OF TRYING TO GET A REASONABLE EXPLANATION I WAS TOLD I CAN EITHER LEAVE MY TRUCK OR GET IN MY TRUCK AND LEAVE.I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS IN MY LIFE AT ANY AUTOREPAIR SHOP. IN THE LAST 10 YEARS I HAVE SPENT OVER $9000.000 AT PEPBOYS IN WINCHESTER.I WILL NEVER DO ANYMORE BUISNESS WITH PEPBOYS FOR ANY REASON
i went to the east knoxville ,tn store....my second time making that mistake ....a simple oil change this time my ac was working just fine when i turned my car off then once i got back into my car my ac was blowing hot i waited and drove down the road thinking it might take some time but when it still didn't work i called and was very nice cause i wasn't understanding why it wasn't working.....the women i called got defensive when i told her it was working just fine before she got rude saying that it was a completely different system and there was no way an oil change could lead to my ac not working i knew something wasn't right so i went a couple of days without my ac due to my schedule and i just got confirmation back that my compressor was unplugged.....i had to pocket out almost 200$ just to figure out what was wrong.....i plan to get the full report printed out and taking it to the store to see what they have 2 do......the first time was when i bought new tires and for the warranty they gave me paperwork with the wrong milage and the wrong car...when we told them about it we hadn't left the parking lot just yet they said they fixed it but never gave me new paperwork.....im very upset because i trusted pep boys 2 help maintenance my cars i WAS taking multiple cars not anymore unless this situation is resolved and i get reimbursed for what i had 2 pay because they unpluged my ac compressor and then again i will never take my foreign cars there again its 2 expensive for them 2 mess something up like this time.....get your crap together pep boys .....
A location in la mirada took them 5 hours to fix my fuel pump for $733.00 The next day (4th of July) i drove to ventura. And the new fuel pumps went out again! $733.00 i remind you. I took it to this location with my warranty and I was last priority. Two days to figure out the problem. Horrible customer service. Why is it that they work fast for the money then when they have to fix there mistake they put you on the back burner. I had to raise my voice at these amateur managers as to why nobody was looking at my car from 10am all the way to close. Every car that pulled up got serviced before me. I don't know why this happened. Why is this company making there customers scared to use them.
I've been reading the reviews listed here and am quite surprised at what I am reading. My husband and I have been dealing with Pep Boys on Joppa Rd. in Towson, MD for several years and I honestly have to say we have always been given the best service we could hope for. My car has had extensive repairs from replacing alternators to simple oil changes. We are told right from the start what the problem is, how long it may take to repair, and called if something needs to be added to the repairs or replacement parts, or if the repair time will be longer then expected. I personally am very satisfied with the people we deal with and will continue to take my car to this location because I know I will be told quickly and honestly what the problem is. As a women I've been to some repair shops where they see me as someone they can tell something is wrong with my car and expect me to believe it, but when my husband comes along with me I know I'll get an honest answer to any question I may have. Thank you for the staff at this location. They are polite and honest and I appreciate all they have done for us.
You must be related to one of the Pep Boys staff.
Its not the company there mad at, its the people running the company. You just happen to have found the good ones.
6/22/2017 Sacramento. Northgate Blvd location. I thought my alternator went out towed the unit there because it is near my home. Greg said that they will work on it in the morning if I got it there that night. Quoted around $350. Then 3 pm next day [6/23] I did not get a call back. I had left both work and cell #'s [which I verified they had later]. I called and spoke to Clay Sanders. He started by saying that he tried to call me earlier in the morning to let me know it was not the alternator but the harmonic balancer and it would be more $. I have caller capture at work. I also have caller ID on my cell. He flat out started the conversation with a lie. I attempted to point it out and he just kept talking over me, and then stated "Are you calling me a liar? Because if you are we are going to have problems!" I should have told them to push it out to the lot right then and there but I needed to get it fixed. So Clay Sanders tells me he needs my permission to replace the harmonic balancer , or the car wont run. $500 estimate but he would contact me in the morning (Sat 6/24) with cost of repairs. He called me Sat morn, said $532 (or thereabouts). I said fine, just CALL me and keep me updated. That was ALL that I asked. Come Monday afternoon, I called them. Got the wrong part from the dealership. Tuesday, not all the bolts...Wed..Thurs....finally MONDAY, 7/3..I get a call from Clay Sanders, he says that the car still wont run, that I have a timing belt frayed and broke, I have fluid everywhere, ion everything. $1200 to fix the timing belt alone. This is a 2001 Mazda Protege.... I said, no way. AND they should have known that before they began a $500 job! I told them to put my broken parts in the trunk, take their installment OUT and that is that. Clay refused, wanted to charge me over $600 to remove the parts. He said "no one can make him change out the parts." Clay Sanders screwed up, he LIED in the beginning and I believe he lied about more than that. WORST PLACE EVER.
I got a flat on my truck. I called pep boys in Staten Island, ny 10303 spoke to Eddy told him the problem. Wanted to buy4 new tires gave him the tire size. He said he had them in stock and quoted me a price. I gave him my phone number and said I would be there within the hour. Went and bought fix a flat filled my tire as not to ruin my rim, I get there there not in stock and the store manager Peter runs away. Now I can't fill my tire again so I'm stuck!! I've heard negative things about this location I am now a firm believer that there is a bunch of idiots running this place. Never again will I use Pep Boys again anywhere.
Modesto Pep Boys is a rip off. This is the second time they changed tires and did not tighten down the hub caps properly causing me to lose one. When I stopped by and asked for a resolution of the matter, they say that Pete the manager was not in and will get back to me. Pete, never does. I can think of a number of things to try and wreck what little reputation they have left..but what's the point they will be BK within a few years.
I predict that one day a customer who is on the edge will finally blow, walk in an put a bullet through Pete's head. I can only pray that they only hit Pete and not some innocent bystander. I will never go to their store again.
I understand just what you mean, they told my husband that they could fix his thunderbird, had several issues going on with the car, the master machine told him that he could fix it, they had the for a week, my my husband pick up the and drove it home with the very same problem, the car is not fix $916.00 on my pepboy's card and $400.00 cash out of my husband pocket, plus all my healt issue's going on, this is not helping me at all, i just don't understand why people's are always trying to rip off others, my husband is handicap and can't work on his car like he use to. I feel like they taken advantage of his, he has a brain engery from the war, and a lil slow at time, now i feel that they mislead him , and taken our money, yes they are a rip off. I am calling home office to explain this matter.
How is it that I was told 2hour wait right off the bat when I brought my car in for a possible leak in my front passenger side tire. I told them I have an appointment at 4pm and was taken right away. The next lady came in to get her car looked at and was told 3 to 4 hour wait. She left.
I brought my 2008 Honda CRV to your 1440 E Rt46 Parsippany, NJ store for airconditioning problem. I was told the compressor had to be changed. I got a quote for labor and material and asked for a discount. ( THERE WAS NO MENTION OF WARRANTY INSURANCE INCLUDED IN QUOTE). After the job was completed, I asked my wife to pick up the car as I had to go to work. I didnt see the receipt until this morning and noticed the charge of $42.50 for Insurance that I was never informed nor did I agree to buying insurance.
This morning I went to the store and asked for a refund of the warranty insurance I didnt ask for. The service Manager ADAM MINICA was tactless and CONFRONTATIONAL!. He proposed giving back my warranty insurance if he could take away the discount he gave for parts and labor. According to him, the discount was given contingent to my buying warranty insurance. WHAT KIND OF NONSENSE IS THIS!.. SINCE WHEN WAS PRICING OF PARTS AND LABOR CONTINGENT TO WHETHER A CUSTOMER AGREES TO BUYING WARRANTY INSURANCE!!!!!!!!!!!!!
He refused to give me the refund and insisted that he will remove the discount he gave for fixing the compressor.
This is not right. A customer should NEVER be forced to buy something unrelated to the job being performed. In this case, there was never any mention of the warranty insurance during quotation. I AM DEMANDING FOR A REFUND AND THIS MANAGER EDUCATED HOW TO TREAT CUSTOMERS!
POINT of my battery search was a bit garbled due to edit error, so
to clarify: WEBSITE should not limit customer's viewing choices of parts and products when it's the customer who knows her car. Suggest but not BLOCK, for heaven's sake.~~~~~~~~~~~~~~~~~~
I have a battery tray that measures 7" width x 11+" length, height accommodation is pretty irrelevant; the longer and taller the battery is, the bigger the plates, the more CCA and or Reserve it will have.
There are more size grades now that this tray can accommodate, 47,48,90,91 for example, all fit easily, as do others, not just the OEM size.
Mfgr's spec: 520 cca. I wanted 650 or more cca (cold crank amps) and 100 min. reserve. BOSCH battery only.
But I was given no choices, thanks to the way the website functions.
I dislike being "herded."
CLEARLY THIS IS TILTING AT WINDMILLS...BUT... PEPBOYS HAS A NAME THAT IS AND HAS BEEN TRASHED AGAIN AND AGAIN for a while now. My experience today says... it's deserved. Store employees think that "customer service" means if the customer has an issue they try to express and the employee doesn't want to handle the issue or attempt to find a solution, then transferring them to another unhelpful person or hanging up is a perfectly acceptable thing to do. As they used to say when I was in the corporate world, management style and attitude rolls downhill. Customer service, online, contacting the store, it matters not. Dealing with PepBoys is a nightmare, as I discovered today. I HAD been able to review the different Bosch battery specs online myself to check for sizes, post locations, etc., until mid afternoon, when their site suddenly went wonky and then would only show me TWO batteries, the higher priced Champion and Bosch, that conformed with the original OEM specs for my car, not MY specs. Deleting cookies and stored data as a work-around didn't help. I was corralled and blocked from looking at ANY other battery. Besides that one higher priced Bosch that "would fit my car" , there were "0 other batteries available" it said. Frustrated, I deleted my data again; the site froze for about 4 or 5 minutes, then would not allow ANY Bosch batteries (with the loudly touted 25% discount) to be accessed at all. Champion brand (with the 10% discount) was being force-fed to the consumer...at least THIS consumer, REGARDLESS of the "SAVE 25%!!!!" red ink that was scattered throughout the weekly ad and on the site as a teaser. Obviously that was all it was...a teaser. Bait and switch, it appears. I had even tried 'Live Chat" with 'Stephanie' earlier and tried to explain my situation, asking about another less expensive battery that the one she offered, and she said "it might not fit your car". I asked what were the determining factors for 'fit' she was referring to, and she didn't bother to answer. She also said there was a $9.90 charge for installing the battery when the site clearly states "FREE installation!" Oddly enough, the site mentions other actions that must be done at installation, for which there is an actual $9.90 fee, but clicking on "details" to find out WHAT does nothing. (What ELSE is there to be done except install a battery?) Stephanie's studied indifference to my questions had caused me to say thanks and end the chat and to start looking myself...until I was blocked from accessing ANY OTHER BOSCH BATTERY, or indeed any other battery besides the BIG TWO. Clearly, PepBoys' decision was final...and unequivocal. When I called the local store in Matthews, NC ( considered a Charlotte suburb) I asked for the store manager, and got the reply "That would be me, George." I greeted him and told him I had run into a problem online accessing battery specs and had called to ask fort help. Clearly indifferent, George proceeded to brush off what I was TRYING to explain about my car being able to accommodate another sized battery and started interrupting tonelessly, asking me over and over the make and model of my car and then, damned if he didn't quote that same Champion battery --until I said bluntly what I wanted was a higher cca Bosch than the OEM 'fit' at a lesser price. He interrupted again to push the higher priced Bosch "at the 20 % --not $25%-- discount as 'the one that fits', and telling me he "couldn't see" the sizes of the batteries on his screen, and those were the ones that "fit" my car. (TRANSLATION: ''and I'm not going to look, either'' ) Frustrated, I again tried to ask him if he would look at the specs size of a certain lesser-priced battery since I couldn't access it online. Clearly wanting to end our exchange, he then began insisting if my issue was with ''online'' he could transfer me to the website phone line, etc etc ..and I said, "NO! George, I called you to ask the size of alternate batteries that YOU can access specs for which I cannot... you are not hearing me." At which time store manager George hung up. The TRUE irony of this story is that I was going to forego the fairly substantial pro-rated discount I finally proved was due me for my dying battery purchased at ANOTHER chain auto parts store--- because they had tried to deceive me about their warranty policy -- and planned simply to buy a new battery from George's store and spend a few hundred dollars on repairs and maintenance while I was at it. Cold day in hell for that ever to happen now. Years ago I LOVED Pep Boys. Sad how things change. They will be out of business in a year at this rate. "Bit and switch" advertising tactics, treating elderly women and apparently everyone else badly, poorly trained staff who have no concept of customer service, and an IT guy who hasn't a clue how to manage a website. Recipe for quick corporate demise.