Information, reviews and public commentary for US companies

 

Petco

Rating
0.486486
Web
www.petco.com
Related
PETCO Animal Supplies Stores, Inc.
Address
9125 Rehco Rd.
San Diego, CA
92121
Phone
(858) 453-7845
Fax
(858) 784-3489
Twitter IDs
@Petco
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Anonymous - 19 h 49 m ago

I Think it's horrible when a customer brings a blind pug in for nail timing and they refuse to trim the blind pugs nails.The store is located on MacArthur Road in Allentown Pa .If you find that is acceptable for nail timing on my blind pug please tell them at store and contact me.if not I may decide to do my shopping at another store.

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Anonymous - 3 d 44 m ago

the above number bis fucking fake nobody answers the phone FUCK THIS COMPANY IN THE ASS

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Very angry customer; NEVER SHOP MILVILLE, DE PETCO! - 3 d 6 h ago

0

I have been to the Petco store in Millville, DE, 3 times regarding a credit that I have never received from your company. The amount is for $37.99, and it was supposedly issued to me on 4/1/17. I have been looking at my bank statement for the credit to appear, and spoke with my bank, but the credit has still not been issued to me. I went in to the store again, this morning (4/25/17), waited at the empty cash register for 10 minutes to be waited on, until I had to embarrassingly waive down an employee who was busy doing chores. I told her my dilemma, and a Manager "appeared" out of an office from behind the cash register area (did he see me standing there the entire time, not being helped, through the mirrored glass, or through one of the store cameras that I know every store has for security, & decided to ignore me????). When I explained that the second time that I had come into the store to get help (on 4/17/17) the Manager told me to wait a few more days to see if the credit "showed up" on my bank statement. If it didn't, he told me to come back & they could call the "home office" to see if the credit was ever issued on the store's end on 4/1/17. So I asked "Alex" the Manager today to do just that, and said very loudly & rudely that there was nothing that he could do without my bank statement-HA! I was supposed to do MORE WORK ON MY END TO RECEIVE MY MONEY BACK!! Inconvenience me, yet again! A simple phone call to see if the credit was issued on 4/1/17, from that specific store number, is a very simple thing to do, since I run my own business, & I know that it is a VERY simple fix! But Alex said "there is nothing that I can do without proof (insinuating that I was a liar), and that he COULD NOT HELP ME", very rudely, again! No help again!!! I will NEVER shop at PETCO again! We have a Petsmart right up the road, & they will get all of my money & business for my 5 pets!!!! Best have a chat with Alex, at your Millville, DE store about how to conduct customer SERVICE!

Sincerely,

I want my money!

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GET A BEE - 5 d 8 h ago

The grooming department at the Pearland, Texas on Pearland Parkway is so incredibly rude. I have been taking my dogs here for years (even at the prior location before It was relocated here). I dropped my dog off a month ago to get groomed and I picked him up and the groomer said he was very bad and he tried biting her in the face and I said that's funny the groomer before you came here hasn't told me that for 2 years. My dog has had a severe limp and hip problem ever since that visit. I know she was rough with him and handled him roughly that day. He was fine before that visit. She was in a very bad mood and rude. I will never bring my 2 dogs here ever again. This was March 2017. You need to get a new grooming department staff or you will lose all of your customers. They don't greet you. You stand there forever before someone will help you, they talk to you ugly and handle your dogs roughly! I made a complaint to the store and a manager never returned my call so they obviously do not care either.

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Disgruntled employee - 20 d 16 h ago

1

I am an employee at a Petco, and the policy is that you can contact the Hotline or anyone at any time if something is prejudicial or unfair.

Recently, another employee at my store was physically assaulted by an employee, and i was threatened with physical harm by the same employee.

No reports were taken, and even when taken to higher authorities at Petco, it has continually been attempted to sweep the incidents under the rug.

Clearly, employees at Petco, no matter how diligent, are expendable commodities, with no value to the company, and their safety is not valued at all. Very disappointing, and this has happened many times. It is an inside joke, to try to report anything unfair to HR. Pretty sad..

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Disgruntled employee - 7 d 20 h ago

0

Interesting, i work at a Petco also. They dont value good employees, sad. They wanna say they emphaaize customer service but they dont. Today, the district manager came in to check animals, so, it was him, the manager of store, assistant manager, another assistant manager , and animal care manager and me. Evidently it was more important to stand around talking in store and in break room, sitting down when i took my big 10 min break, had nowhere to sit and noone, all men, offered a chair. Then called for service in aquatics 4 times,, noone came, customer left, called for small animals 3 times, until finally someone showed up. Bullshit! If corporate really cares, they dont show it!

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DorotaBart - 10 d 16 m ago

1

Please note that Petco sells conjure birds, which are very intelligent and social. I have noticed and talked to employees who, by Petco cage design 'law', cannot provide these birds with more than the two toys that hang in their cages OUT OF REACH OF THE BIRDS. As a loyal customer I volunteered to buy a toy and have it placed in the cage, but apparently that NOT ALLOWED, because of ESTHETICS OF THE CAGE. So essentially there are very sweet, intelligent birds who lose their minds in these cages due to having absolutely no interaction or anything to do. PLEASE CHANGE THIS POLICY FOR THE GOOD OF THESE CREATURES IMMEDIATELY as it is hurting the animals and essentially causes the birds to be less social / desirable.

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Discussed pet owner - 10 d 6 h ago

0

I went to Petco to get my 2 puppies there first shots and one of them died and the other one got really sick and Petco and the vets that do their shots won't help me they just keep ignoring me.

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Disgusted animal lover - 13 d 19 h ago

0

I have been a loyal customer of Petco in Houston, mostly the one at Wilcrest and Westheimer, for about 10 years. I went in today for the first time in 3 weeks and found it totally rearranged. Now, instead of having a behind-the-scenes playroom for the adoptable cats to play in while their cages are cleaned, there is a "veterinary service". So each cat is confined forever in one cage, solo, much smaller than previous cages - they look like calves being raised for veal. The litter boxes are partially hidden - one can see that they are kitten size, no matter what the age of the cat, but cannot tell if they are clean or filthy. I feel so sorry for those cats. From now on, Petsmart gets my business. Petco should get out of the live animal business - you don't know how to treat them. I'm emailing all my cat lover friends this information

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Disappointed customer - 16 d ago

1

Please stop discrimination in your stores. Calling customers racial slurs is not customer service! I will stop buying from Petco if this situation is not resolved!

http://www.kcrg.com/content/news/Woman-alleges-Coralville-Petco-asked-her-to-leave-because-shes-black--418542293.html

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Disappointed customer - 16 d ago

1

Please stop discrimination in your stores. Calling customers racial slurs is not customer service! I will stop buying from Petco if this situation is not resolved!

http://www.kcrg.com/content/news/Woman-alleges-Coralville-Petco-asked-her-to-leave-because-shes-black--418542293.html

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SAD SACK - 16 d 3 h ago

TO WHOM IT MAY CONCERN: I PURCHASE ON LINE A LOT OF PET FOOD AND OTHER ITEMS.

I RECENTLY PURCHASED TWO CAT FISH FROM MY LOCAL PETCO STORE. AY THE TIME OF PURCHASE I WAS GIVEN A 30 DAY GUARANTEE FOR THE FISH BOTH DIED WITHIN 10 DAYS. WHEN I RETURNED TO THE STORE FOR REPLACEMENTS I WAS TOLD I NEEDED THE TWO DEAD FISH. NOWHERE ON THE GUARANTEE THIIS IS STATED, SO I RECEIVED NOTHING. THE COST WAS AROUND $11,00 THIS MAY NOT BE MUCH TO YOU BUT I LIVE ON A FIXED INCOME.

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A resident of Del Cerro - 19 d 17 h ago

1

I am a resident of Del Cerro. I have contacted the Petco store at 9745 Mission Gorge Road several times to report a grocery cart that has been at the bus stop on the northwest corner of College Avenue and Lance Street for over a month. The cart is still sitting there. I contacted the Petco on Mission Gorge and Zion Avenue and talked to a young lady. I told her that this was the second time I am reporting this cart being left at the bus stop. I told her where it was located and she said "I don't know where that is I live in Santee (she may have said El Cajon). I told her exactly how to get to the street where the cart is located and she said she doesn't know how to get there. I asked to speak to the Manager and she said "I am the Manager." If this is the way she is managing I would recommend checking into her practices and customer service. I sure hope that the value of these carts are important enough for the store to pick it up and get it off the streets. Thank You

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Disgruntled employee - 20 d 16 h ago

Cover up

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Petco Pet Stylist - 20 d 17 h ago

0

Has anyone noticed how Petco Grooming has become less impressive? Well if I worked in their grooming salon I would be too. The ladies & or gentlemen that are Pet Stylist came to work for a company who paid well & they were proud to work for. Over the last 6 months Petco has created a pyramid scheme to pay their stylist. They first have to make Petco $832 in sales before they receive a small portion of it. Then they must hit a second tier of $1140 in sales to make 55% but they really don't get 55%, they get a portion of it only if they have worked 40 hours & after their hourly wage has been deducted. In all reality they actually make $10 an hour plus maybe $150. Now would you want an under paid over worked pet stylist grooming your dog? I wouldn't. Petco is loosing good groomers & attracting bad groomers who are quaranteed $10 an hour to 1/2 clean & 1/2 style your dogs. Thank you PETSMART for at least knowing how to properly pay your employees.

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upset customer - 23 d ago

0

I bought some fish at petco 5 days ago. I was told when i bought them that if any of them died within 30 days, they would be replaced if i brought in the receipt, the dead fish, and a water sample. Exact words were "Bring back the dead fish with a water sample", so thats what i did.

i bought 8 fish total, well 2 of them died. So i took the fish back to petco thinking i would get the fish replaced, WRONG!

i get there and the employee told me i had to bring the water sample in seperate from the fish. He would refund my money but couldnt replace the fish.

Im thinking thats retarted, make me go back to the front of the store to get a refund only to walk back to the fish tanks to buy more fish.

I asked to speak to a manager (this is where it goes bad). Manager told me its petco policy not to replace fish without a water sample, that i should have brought in a seperate water sample.. I explain that the other employee that sold me the fish told me to bring the fish and a water sample and said nothing about them being seperate.

The manager didnt care what i was told she refused to replace the fish. Now this is where i would normally say something about customer service the old addage that the customer is always right, HAHAHA thats a joke at petco.

We are talking about less than 5 dollars for the 2 fish. Petco just lost a long time customer because of the manager being extremely rude and condesending over 2 dead fish that cost less than 5 dollars. I made the mistake and asked for the district managers phone number and of course was refused, Petco wants to keep complaints hidden i guess. This happened at a petco in spring Texas

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Smithersonjones - 22 d 21 h ago

1

I feel you today in Memphis I asked for 20 feeder fish they lady said she could sell me 1 and not 20because I was not feeding them to anything and I have a 10 gallon tank I told her I been buying 20 feeder fish for years and never had a problem with buying them I pointed out that they tanks they had them in had look like 150 fish in it she said they only in there for about a week I told her bull. Cause they not selling all those fish and my fish live longer when I don't feed them to nothing hell I went to petsmart

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Anonymous - 22 d 19 m ago

0

IMPORTANT

Coralville Iowa PetCo has recently denied service to a young lady who works as a service dog trainer. She brings in her dogs in training as a good way to work them to avoid distractions. She had simply entered the store, and was asked to leave, "we don't serve your kind here". The young lady continued shopping with her dog in training, because she did not think that was legal. The employee called the police on her, and she was asked to leave.. this going lady who works as a dog trainer is a young black female. "Don't serve your kind" means black people.

I as a future educator, and white male, am astonished that this sort of behavior could be tolerated in our lively State of Iowa. I am hoping to reach out and help this young lady in her cause to have something done about this awful, unprofessional behavior.

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Zane - 22 d 6 h ago

The store manager at the Custer/ Eldorado location was speaking very inappropriately to his employees. It made me and my kids feel uncomfortable. We won't be going back to that store.

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Bella - 96 d ago

I wanna know who i can call to get my job back working for petco i was a very good worker i got a raise the first 6 months i was there.I got rewards and raised money for the animals.i loved my job. i was sexually harassed by one of my mangers and i felt uncomfortable working with him. We had new mangers come in and take over our store she really didn't care what he was doing and she was only caring about getting her own people in there to run the store and got rid of all old workers. so know when i try and apply at any petco they said i abandoned my job when i never did that i didn't!!! she just messed Every ones career and left the company.

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Sclar - 94 d 8 h ago

0

What store was this at? I was recently terminated from a Petco for "attendance" after being told by my salon manager that my tardy points had reset and I was in good standing with the company. The whole situation seemed like retaliation to me because I was terminated two days after I complained about another managers sexual harassment

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Jessica - 68 d ago

0

The same thing happened to me, im very upset because i can not get a hold of anyone higher than a manager! this is so unfair.. my manager refused to show me my time sheet of how many tardies i had... i feel like if he was right about the times i was late he should've gave me a warning... i called in sick... because i was really sick i had the flu.. and i still got terminated... they still owe me a week of work..

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Anonymous - 60 d 4 h ago

GET A LAWYER A And file a Complaint with the State Labor Board NOW !!!

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Hollie - 28 d 23 s ago

2

Is it in NC

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Rose - 69 d 45 m ago

Dear Bella,

Please read this:

http://www.aauw.org/what-we-do/legal-resources/know-your-rights-at-work/workplace-sexual-harassment/

File your report here:

https://www.eeoc.gov/

You have to file report to clear your name, when you would have right to go back and work at any Petco.

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ArchAngel Michael - 60 d 4 h ago

GET A LAWYER A ( FEMALE ONE), And file a POLICE REPORT NOW !!!

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