Steve Lossing SVP, Operations; i am trying to find Steve email address
So I was in the petco located in south portland maine and i have to say im very upset i went in looking to purchase items and while looking i noticed that in that location the parrots are in too little of enclosures and they were filthy. Water dishes were disgusting and it didnt look like it had beeen cleaned in a couple days at least... maybe longer.. the parkeets which had 4 in the enclosure was bigger than the one for both the conjure and the other bird who were FULL GROWN thats animal endangerment and frankly quite cruel the manager said they were fine... theyre not fine... i just feel that the parkeets and the bigger birds should be switched theyd be much happier as far as the ferrets at the location theyre was like 8 in the same small cage. Not okay. Something needs to be done im never going to that location again. And customers service at that location is lacking...
your website is HORRIBLE!! Ordering is horrible. I have complained for months. It says ahn on-line chat. Well there is none to be found. free shipping? try and apply the code and get it. was on phone waiting for over 20 minutes-finally hung up. If I could find my cat food somewhere else I would be there in a heartbeat. Question is why dosen't the company give a care???
I have unsubscibed on at least two dozen emails, and have called and spoke to a "Customer service person" three time. If anyone else cannot get Petco to stop their constant emails and would like to call this harasment I would proposed a class action lawsuit. If the management of Petco do not respond to asking to be removed from their emails. I feel as the customer this is harassment. Petco sends 3 to 5 emails everyday, during Christmas time sometime more.
**********give a phone number that works to correct this***********************
I too am having the same issues with the emails! Tried to send an email to there corporate offices, it comes back as invalid email!
Management team in Cleveland TN store is crappy at best. The GM is worthless and the head groomer needs manners.
MAKE WEBSITE ORDER PROCEDURE FOR PRESCRIPTION FOOD MORE VISIBLE! Placed an order for prescription diet food. A note pops up saying you order is being processed. We will contact vet for prescription. THATS IT! Three days later, I get the vet calls saying they were contacted by PETCO but vet is not allowed to send prescriptions directly to PETCO. PETCO does not tell you this. They do not even give you information how to send the prescription after you obtain it from the vet yourself. Called customer service. THEY COULD NOT ANSWER THE QUESTION AND SAID THEY WILL HAVE A CUST SERVICE SUPERVISOR CALL YOU IN 24-48 HRS?!!!! PETCO -- you need to evaluate business procedures.
Spoke with an unprofessional employees located at your corporate office. Customer service is key when speaking to a customer. Unfortunately, you have lost my business.
People who work at Petco by me are uninformed and for the most part rude. Plus they do false advertising they advertise for items up to 75% off but when I go to the store they tell me there is nothing above 50% off that's misleading and that's false advertising
I would like to say my dogs trainer is wonderful. Evelyn Linden is a special person but also an excellent trainer. My
dog Aggie and I were lucky to have found her through friends. Evelyn is kind, caring, smart and above all HONEST.. She will tell it like it is and she has an incredible relationship with her clients. I can only say she is one of a kind and I hope everyone appreciates her as much as my Aggie and I do.Chris Kennedy, Long Island NY
I wrote to this address and the letter was returned to me saying it couldn't be delivered. So there's no way to really contact them without contacting the toll-free number which gets me nowhere.
I contacted Petco about 2 weeks ago by phone to place 2 complaints about 2 different locations. I was told I would receive a call within 48 hours. 2 weeks later, I STILL have NOT received a call. I am very mad and am out $50 since nobody has bothered to return my call!!
I will NOT shop here ever again unless they want to handle my complaints and take responsibility for their employees actions and ignorance! $
Consumer affairs or the attorney general could have someone who may offer you information on how to get your money back.
RT @petco: Did you know: Dogs should not be left in parked cars as temps can climb to dangerous levels in seconds. #petsummer
Took my dog to Petco on Linden RD in Flint MI, just wanted his nails cut and shampoo, they told me the girl that usually does him was not there, he had only been there once, I did not have a preference, so proceeded to take him there, after he was there for an hour I was told to come get him, that he was anxious and needed his nails cut by vet. Then they told me they brushed his hair and they usually do that before shampoo. They had my dog shook up and terrified. Don't take your dog to PETCO, unqualified workers.
i used to work there you are absolute correct. i left bc of all the groomers were so not qualified. they will hire anyone and just oush you through school in 2 months then say here your certificate go groom 8 dogs a day. thats crazy! i still cant groom that many dogs a day and i have experience. its nuts, they also dont pay you what you are supposed to get when you quit! im still owed my vacation hours.
File a dispute with the labor board and if you are creative and find others whom the company still owes money too you may have a civil law suit. I bet they will pay attention then... Just a thought! Know your rights as an employee and be informed so you can defend yourself against unjust treatment.
I am very disappointed in PETCO, both corporate and the local store that I visit. For a week and half I have been trying to talk to a Manager, District Manager and someone in Corporate regarding an issue we incurred with an Animal Rescue called Waggin Tails at the PETCO, South Henderson (NV) location where my husband and I were humiliated and insulted when trying to adopt a dog. We were approved and when we inquired about adopting a puppy, we were told "NO" because we both worked and could not spend time at home with the dog. We were approved to adopt a dog/puppy and met all requirements only to be turned away, upset and hurt. PETCO supposedly screens animal rescues and stands behind them. In this case PETCO, their local stores, managers do not. I can;t even get a call back nor e-mail regarding this issue. No one should be hurt, humiliated when trying to adopt a dog/puppy who has a good home and pass the adoption process. I am not going to stop pursuing this issue with PETCO, the Animal Rescue, Waggin Tails (Henderson/Las Vegas), my next step is to file a complaint with the local authorities and contact the local television stations/consumer affairs regarding the treatment we received and the non-response from PETCO.
Same here they need to be shut down
I'm so sorry that you weren't treated with the service you deserve as a consumer. You may want to contact consumer affairs, everyone deserves to be treated with dignity and respect. Personally, they will not see another penny from me and whenever I can I will discourage people from buying anything from Petco. Especially animals.
As a first time online customer I must say, Wow.... What a headache trying to place a simple first trial online order. My dilemma started about 7-10 days ago. I bought a fish tank about a week ago. The tank didn't have a light, so I decided to place an order to give the site a try. I found something I thought I would be pleased with and I did. I placed my order, input my credit card, proceeded to check out saw the charge and I input "Holiday" (I believe was the free shipping code) and checked out, at which time I was provided with an order #. I thought "Great, free shipping and I found the LIGHT"!!! I took a picture of the screen with the order number showing my charges and I went on about my evening... Fast forward 7-10 days letter to today. I went to Petco.com and started a chat with a rep. gave rep my order number(I thought) and asked her to give me an update. The rep seemed to be taking forever, she comes back and tells me not a petco order number?? I was like WHAAT? did I go into a goofy online site and give my credit card info??? Called customer service, got NOWHERE Fast... Requested to speak to a manager and THAT was a complete WASTE of my time!!! "DO YOURSELF A FAVOR AND DON"T ORDER ONLINE" It's not worth it!!!
There is a bird in a pet o in NY. The caique parrot is $1400 and appears to be very sick. When asked about the bird the covered the cage. That was their solution to the birds stress. I will NEVER give Petco a cent of my money for anything. They should be shut down!
My name is Nicole, I went to the Petco in Simpsonville SC. Very disappointed. Most of the beta fishes had Fin Rot,one of the medium size rats were very sick and I proceded to tell the lady and told her I didn't want that one whe however she put that exact same rat in my carry box. I got home and he was gasping for air in his box and sneezing awfully. So I returned him in hopes they'd get him some help. I proceded to buy an albino white large rat from a totally different cage. Two nights ago he started gasping for air as well and the same sneezing appeared. I changed his bedding and food dish and everything and he passed away the next day. So Simpsonville Petco does not treat their animals with care at all. When I called they offered me a refund but the damage is already done. How can you tell me money can fix the whole hour I cried. I got attached to the little guy. !! And a refund is supposed to solve this?? I'm disgusted and appalled. My email is: (hidden) if you need to contact me.
I tried calling the corporate office to get customer service and instead of the phone connecting it just bounces you off the call. Petco should fix this.
I am writing this email because I was in your store on Delk Rd. in Marietta,Georiga and was dismayed to find that Petco was selling several types of cat collars without break away clasps. Any responsible pet owner knows not to put a collar on a cat that does not have a break away clasp because the collar can catch on something and as a result the cat chokes sometime resulting in death.
As a pet store Petco should be more responsible in what the types of merchandise they sell in their stores. I am hoping that you Petco takes this post seriously and stops selling those types of cat collars.
Smart people keep cats indoors. Choking to death is the least of your worries with a cat left to roam outdoors. Most cats do not die that way- they get hit by cars & eaten by predators.