Customer service is non-existent. Lord knows I've tried to deal with it locally. I took my toy poodle in to the new Petco in Raleigh, NC for a simple feet, face and fanny trim. It was awful; I had to come home and do it myself. The second time I mentioned the issue beforehand, and yet got the same results. Grateful to receive a survey on how they had done, I responded honestly. The immediately response to survey was can a manager call you? They didn't. I was in there last Saturday, no manager. She was supposed to be in Monday. She wasn't. I called Tuesday and the phone rang for three minutes and 50 seconds. When someone finally did answer, they said she was in a meeting. I forgot to mention that immediately after the second time I called customer service who gave me an email address for customer complaints. No one responded. After a couple of weeks I called and mentioned this and the woman said, "Well, did you specially ask for someone to respond?" I find this customer service outrageous. My investment wasn't much for these two services, but I want it back!
PLEASE be careful when you bring your dogs or cats to Petco for Grooming. I have taken my dogs to Petco for years without an issue, this past July I took my 6yr old blindBoarder Collie in for a much needed grooming. I had an appointment at Petco in Medford, MA. 5 days before my scheduled appointment I received a call from the person I scheduled my appointjment with, Danielle C.. She cancelled my appointment, fed me a lie, and referred me to another Petco in Revere, MA. My pup needed to be done so I called the store in Revere, which is 3 towns away from me and made the appointment......wrong decision!!!! When I arrived with my pup, I was greeted with very nice associates even the person who was grooming my dog, Nydia, seemed nice and genuine. After our hellos Nydia confirmed for me that the person who I scheduled my appointment with was in fact one of my ex husbands girlfriends/babymamas. I am professional and thought she would never do anything to an innocent dog, wrong again.. While my dog was being groomed I received a call that she needed to be shaved on her butt, I did not call back becuase I informed Nydia that I like her back end to be short cause of hotspots and she makes a mess when she pees. I was not ready for the horrible, mis treatment of my dog when I arrived. I received a call about an hour later that she was done and I received a shock as much as my pup was. My beautiful Boarder Collie, fluffy black and white, full of life dog was completely shaved and unrecognizable. I can not say how horrible my heart feels. My dog has been home, will barely go out, does not want to be with anyone, not even her little sister. It has been 4 weeks since this horrible grooming and her hair has not grown back, she is misserable and she has not returned to her fun outgoing self. I have called and spoken to the District Supervisor and to this date nothing has been done except an offer for a free grooming. I have been trying to contact Petco for 3 days and keep getting a recording that the voicemail is full and no assistance from the corportate office. I want my money back, I want compensation for my dog. She is not the same, I have to believe that this was done deliberately and that both these groomers need to take responsiblity for humiliating a poor defensless, blind dog.
This is OUTRAGEOUS! PETCO is COMPLETELY non responsive with my problems when EVERY ORDER is wrong. Its like talking to wall.
I would like to suggest that you get your poor pop a nice soft form fitting T-shirt, it will make her feel more secure with the loss of her hair. If it is form fitting she needs to feel that compression. Meanwhile call the store manager and tell her unless they want a big rally out front of their door with signs she best do something to rectify this situation!!!!
I have watched many of the groomers in Petco , in store, And they are extremely Desensitized and not nice to the pets being groomed. They have blank looks on their face as they pull and shrugged and tugged their head up high and leave it there on a tether. I think it is terrible the way they treat those animals I feel so sorry that those animals are being btought there. I had to speak up once tapped on the glass and angrily mouth don't be so rough!!!! Its terrible.
Please look inoto that little shirt, go for comfort, not necessarily cutesy.
There is a shirt they sell on line called I believe the thunder shirt and it's for dogs that have high anxiety during storms, But your little doggy is suffering from anxiety from the loss of her hair she feels extremely insecure I truly believe this may help her.
Best of luck,and gove that adorable innocent pup a hug from me.
I too had a horrible experience with Petco grooming. I never went back for grooming. After being there about 8-10 hours they were totally matted. They only got a bath, no grooming. The woman sold me two tools and said to go home and work in my dogs.
THIS IS HORRIBLE GET A GOOD LAWYER AND SUE THE BASTARDS!!
I have always loved going to Petco here in Sebring, Florida. For the past several months I have notice a decline in the care of the animals at the Sebring store. The reptile tanks are filled with poop, spoiled food and even sick animals. There was even a dead baby bearded dragon in one of the tanks. Beside that were 3 Savannah Monitors in a tank together. One was dead and the others were sick. We were told they filled out the paper work for them to see a vet. The bird perches were dirty with poop and on the bottom of the cages. I have several reptiles at my home and I just upsets me to see they animals being neglected in this fashion. PLEASE, PLEASE clean up you act. Hire more people or have more staff come in to help clean tanks and care for the other animals. There is NO EXCUSE for this.
I meant to give the location . This happened at the Snellville location in Scenic Hwy, Snellville GA
You just lost a customer. My dog got spooked by thunder and lightning and somehow got out of my fenced yard. She was running in circles in a very busy road. A very caring young lady college student got her. She saw a Petco bandanna as I had just taken her for a bath the Sunday before. She took her there to be scanned to see if she was chipped. They refused to do this. Since PetsMart was across the street she took her there. Even though it was closing time, they scanned her. Needless to say, you lost a customer and PetsMart got a new one.
The grooming salon at Fayetteville North Carolina 2536 location is awful.
DO NOT use this location for grooming - we made appointments for our black lab and golden retriever. First of all the 'waiting area' is too small for more than one dog so you have to form a line outside. The staff seemed like we were inconveniencing them when mentioning which services we would like (having never been there before). We picked them up 4 hours later and while they smelled like they were thoroughly sprayed with cologne the lab still had noticeable dirt on her face, nails weren't clipped and our golden's ears looked the same even though we paid for cleaning. If you've ever owned a golden you know the ear wax situation is a constant battle so we were expecting it to at the very least look a little better than when we do it at home, but they looked the same as when we arrived. Between the two we spent over $100 and I'm not really sure what for. Needless to say we'll never be back. While waiting for our dogs web witnessed the salon manager man handling a dog on her groomer table and it appeared as if she was yelling at the dog. I then saw a rather larger woman with gray hair jerking a dogs leg inappropriately and using way too much force on a dog! Never again
Hello, I am curious if Petco has reached out to you regarding this. I ask because we just had a horrible insident with out Basset at our Petco grooming facility. I want to really let the corporate office know, but my fear is they will not even care.
Please let me know,
The way you treat the animals is terrible and the way you treat the fish is despicable! Stop this nonsense please!
I know ur critics are hounding u. But what they don't get is this...EVERY single place selling these fish keep them in tiny horrible bowls. It's torture. Google it people. They like low water. Not a tiny amount of water with no other fish. Dang!!!
Try going to one and counting the diseased ones. Notice the ones sunken to the floor and swimming on their side
I hear what you are saying about the beta fish but I bought my beta fish there almost 2 years ago and he is doing just fine. I doubt that Clem remembers that tiny little cup he was in...just saying. On the down side i had an unfortunate event at their grooming salon. I have talked to three "supervisors" who all acted appalled but none of them called my back as they promised. Very disappointing.
Some of the betta fish are fine, yes. But if you go to the store I guarantee wherever you are a majority of them will be I'll.
I've been to 3 petcos in two different states and each time half of their Betta fish are either dead or swimming on their side / sinking... which means there is either a bacterial infection or swimmers bladder. This is a repeated offense
Well I booked an appoint for my cat to get shaved when they called confirm his appoint I made sure to ask again what the cost was I asked for shave only then the guy at petco in Batavia IL qoates me a higher price he says oh your dirty cat will need a bath I said excuse me my cat is not dirty he's a I door cat and I wipe him down with cat wipes my cat Does not like baths this guy was so rude btw I'm ghosting him tomorrow lol
Please, for the love of decency and human-kindness, stop selling betta fish. They deserve better than your inhumane treatment.
Please stop selling Betta Fish. Betta fish are sensitive and complex animals. The entire process is torture from transport to shelf-life, they are in a tiny, stagnant amount of water with zero stimulation. Stop the cruelty,
I bought two cute fancy mice and the things I needed to provide them the best of care- within 24 hrs one mouse began to look weak and started having difficulty walking- within 48 hours it died a pitiful death. The other mouse looked fine- I returned the dead mouse and exchanged it for another- it was implied I had handled them too much too soon and needed to not interact with them other than to feed them for at least 2 days after bring them home. However by the time I got home from the store with my new mouse, the other original mouse was struggling and showing signs of neurological issues. It died within 8-12 hours.. The new mouse appeared healthy and well, so I cleaned the housing etc well and decided to try one more time to get a replacement mouse. I chose to go to a different Petco and thats when a manager suggested I not get another one from the store itself but find one of the many people who work there and raise mice and get a much healthier mouse form them directly. She went on to explain that the mice at Petco are bred in a lab environment and there is no quality restrictions or desire to produce healthy subjects- Mainly because these mice were sold as SNAKE BAIT... I was shocked... I realize people with pets who eat mice have to get their food somewhere, but DO NOT put these precious little mice on display with the other small cuddly pets as if they are for pet purposes, when they knowingly have all kind of medical issues and are nothing more than feeder mice... I did not get another mouse, got home and watched my 3rd mouse go from happy healthy to pitiful and unable to stand upright overnight... I could not go through another possible death so gave up- I was left with the equipment, food, bedding etc I had purchased and wasted money on... very bad experience.. My main thoughts on this is why not keep the low quality feeder mice in the back.. only keep potential high quality pets out on display for adoption...spare others from similar experience..
That's terrible and painful!!! Petco is going ir is crazy!!!!
THINK ABOUT IT PEOPLE ANONYMOUS IS 'PETCO' AND PETCO IS 'ANONYMOUS' TRYING TO RIGHT A WONG WITHIN PETCO IS A WAST OF TIME U MIGHT GO 2 BBB OR UR CITY ATT CONSUMERS AFFAIRS DIVISION AND BRING DOWN THE HAMMER ON PETCO THEY ARE TRYING TO SELL THEMSELVES AT THIS TIME SO WE ALL SHOULD HOPE THAT THEIR NEW 'BENTLY HAS GOOD AIR CONDITIONING CAUSE WHERE THEIR GOING I HERE IS 'REALLY' REALLY HOT.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I wrote to pissedcustomer.com. On Saturday night after 11pm I get fake harassing bizarre phone calls from young crazy guys saying they are calling from Petco corporate office. They were very inappropriate and acted like they are on drugs. All the Petco experiences have been bizarre not just recently!!!! I am going to have the calls traced and investigated!!!!
I never knew fish could have so much personality until I got my first aquarium recently- every time I go into a Petsmart it makes me sad and confused as to why it would be OK to display them in those awful cups- so many look half dead or actually ARE dead. I don't doubt that many survive and make it if they get purchased soon after arriving to the store, but the others are treated as disposable. I just feel I vase or jar with some type of plant would be more humane