Have been told by a client friend of mine that you people killed her dog when there for grooming. What is so wrong with this industry. Incompetent groomers who just do not care as profits are paramount. This seems to be across the board in this shocking industry,. Groomers are supposed to be trained in their field. They so obviously are not. This is your fault. Training training training and entirely the head office at fault. Do not go to your facilities. All people do your due diligence before handing your beloved pet to a incompetent facility.
Went to your store # 1503 and needed some help/consultation about buying a harness for my beloved dog Bella. Even though the store seemed to be a little understaffed. Jenny, the cashier found enough time to show me what they have regarding harnesses and even helped me find a good one. She actually took the time and effort to help me with enthusiasm and a smile. Even though she had to keep an eye at the checkout. Later when I was ready to pay, one other friendly cashier ( Jay) helped me and Jenny again came over to me and helped me adjust the new harness for Bella. Thumbs up to your great employees. I left the store with a smile and this is what counts. Thank you.
Very angry and insulted by customer service staff..
I am livid with what the groomers have done to my beloved Stella. A labrador boxer mix, loving and playful. A cuddler. My baby. She must have not been handled properly. I am dealing with the after affects of them hurting my dogs paws. I used to dremel her nails at home. No problem. Sure she would try to get up sometimes but other than that, it was a very normal routine for us. I lost the dremel, so we started taking her here to get her nails done. The rather heavy set lady gave me a hard time several times. Impatient and slightly rude to me the first few times I took our ( my mothers dog and my two) three dogs in to get nails done. They must have hurt stella or did something to her. The last two times, they said they couldn't finish her nails. The very last time, they only did half her nails because she started to nip at them and growl. She doesn't do this unless she feels hurt or threatened.
Now let me explain this, the last two visits, the one lady scolded me, saying that I "obviously " dont handle her paws enough not get her nails done enough so that's why she was nipping and growling. She continued to school me and tell me I need to get her used to me touching her paws. Now at my old home, we had dirt in our backyard. When it rained, I had to use a towel to get the mud out from her paws and off her nails. I do this still to this day. I handle her paws all the freaking time. I hug her and play with her in bed. I felt humiliated. She made me feel like a terrible person and gave me no room to explain to her how this is our normal routine. She kept talking over me when I tried to explain, but she seems to believe that she can judge me and knows the situation better than I do. I used to dremel her nails at home and she was fine any and every time I touched her paws. I am so mad. I had to take her to my vet and figure out what to do, because after our last visit to the groomers, stella will now not even let me dremel or clip her nails. No other groomer will accept her when I explain our last visit in feburary. I bought a new drill and we found out old dremel after moving, but now She even nipped at ME! She wont let me treat her nails. I can still wipe her paws, but I need professional help with her nails. She had to be muzzled at the vet. And now, she has to be sedated every time we do her nails and muzzle her. Two different sedatives at the same time. My vet told me it only takes one bad experience to change a dogs perspective and now I am literally paying the price for trusting the groomer at the glen burnie location in maryland.This message better get to corporate. I want to hear something back for the trauma that lady put my pup through.
Honestly very disappointed with petco! I was sold me a ferret who was only with my family 3 months ( we have the recipet ) who died today. Paid $200 for the ferret to turn out sick , my mom who suffers with depression broke down for the loss, when we contacted Petco the said there was nothing they can do it has to do with them, the farm the ferret was born and raised in has to be contacted. But they will give only 20 % off the next one we buy. Like seriously, no remorse what so ever, my vet was very unhappy with the response, do they not know the breeder from which petco purchases these ferrets from? Then to see the certificate petco gave me for the ferret, had shown a mistake they did, the doctor was pissed to see he was given a Dog distemper vaccine WHICH IS OFF THE MARKET! Please help this was a bad situation where we feel like we were taken for our money!
I've been shopping at petco for many years. The last two years I've dealt with NOTHING but rude employees. They argue with customers, they dont listen to issues. There are dead fish in every tank at the store I go to. They leave sale signs up and when confronted on why the sale wasn't given, they argue with you. This store is HORRIBLE. Worst customer service ever. Dirty store. Not taken care of or every fish tank wouldn't have dead fish. Store in irondequoit new York on east Ridge road. Ashley
I have been a customer with this company since @ 2007. Today I tried to order online and my debit card would not go through. I spoke to someone in customer service and my card still would not go through. Im very disappointed my transaction could not proceed. It wasn't worth the time on the phone. the representative couldn't give me a clear answer why my card wasn't being accepted. There is a new PetSmart closer to my residence that I'll be giving my business to. Your customer service needs to improve or more customers will be changing stores as well.
One thing to add my order was Friday Sept 7 before midnight. And my order was not pack and ready to go for UPS for over 12 hours at 3 pm. My Chewy.com order from Ocala, FL arrives Monday not Tuesday like UPS
On September 9, 2018 at 6:09 pm Sunday evening, I went with my husband to buy a second fish tank for my Betta fish at Petco at 6185 Jog Road Lake Worth, FL 33467 location. The tank I purchase was the Fluval 2.6G in Blk. When I got to the register, I noticed that my balance due was a lot more than I expected especially if the tank's sticker right under it that showed $49.99. When I addressed the issue with the cashier, she said that the tank is priced at $79.99. I disagreed and told her to please check it because the price clearly showed as being $49.99. my husband went with the cashier to the location where the fish tank was stored, right next to the larger version of the one I bought. She took a picture of the
sticker that showed the price and checked the sku#. The price on the screen was about $51 but it was for a different item. I was told that the fish tank was placed in the wrong spot however and the price was $79.99 but she would give me a 30% discount which was not an issue even though I should've paid the amount I originally thought it was for, if I really wanted to be difficult. I believe in human errors and I let it go.
My husband and I went home and started to take the pieces out of the box. When everything was taken out, my husband said that the cover for the tank was broken. I called the store and spoke to a girl (I'm sorry that I did not get her name); I told her about my situation and that if they had another one in stock. She put me on hold for about a minute then a man (I didn't get his name either) picked up asking how he can help me. I told him about my situation again and he said that they don't have the item in the store but they might have them somewhere else. I put my husband on the phone with him and left off with the male employee finding out which other location nearby they could possibly have it (Boynton Beach or Wellington) and that he will call us right back to let us know. It is now 8:05pm and there was no call back from the male employee or anyone from the Lake Worth store.
We packed the fish tank back in the box and drove back to the store where it was purchased from to return the item. I asked the person who was going to process the credit if they can void the transaction being it has only been 35 minutes since I purchased it which I'm sure they were able to do so considering they haven't closed for the day and the credit card machine haven't batched because the store is still open. I was told no and that it was going to take 3 to 4 days for my money to be credited to my account. Then a second person which I'm thinking was the acting manager name Kim came out. First of all, I had no issue with the incorrect amount, the inconvenience of having to unpack, pack and drive back to the store. I started to get upset when the manager came out with an attitude like I was bothering her from whatever she was doing in the back room to tell me that she could not void the transaction and that I will have to wait for my money 3 to 4 days even though the transaction was only 30 minutes old. I was a manager in a retail store and has knowledge of how the credit card machine works. To void a transaction is not a difficult task especially for a manager unless the manager wants to be difficult with the customer. It made no sense that I would have to wait for my money 3 to 4 days when the transaction took place a half an hour ago. She immediately dismissed me and said, "I don't know what to tell you but you will have to wait 3 to 4 days for your money".
I proceeded to explain the whole situation to the manager name Kim and let her know how upset I am but she was extremely combative and lacked the ability to listen while an inconvenienced and irate customer voiced her disappointments. I told her about the item having the wrong price and she proceeded to tell me that is why I was given a discount because the item was put on the wrong shelf--btw, it was placed right next to a larger version of the one I bought. She then told me that they don't stock that particular item and that it was a return from an online purchase. I asked her if they inspected the item when they took it back and she said yes. So now I want to know, is it normal practice for Petco to put back defective broken items back on the shelf and sell it back to the consumers hoping to sell it at full price without disclosing the fact that it's damaged and sold as is? If I wasn't aware of the price difference, I would have paid full sticker. However "Kim's" response was, "that's why you were given a discount"...am I supposed to be thankful for that response? The acting manager Kim btw was so combative that her face and neck turned beet red and broke out in a rash. Her customer service is horrible and should go get some proper training on how to treat a customer. She has no idea who I was. I could've been the wife, daughter or family member of Petco's CEO or one of its shareholders In disguise who've come to check out the store and its customer service. I just find it odd that instead of diffusing the situation, she made sure to add more fuel to the fire. To add more to my frustration, she said that the Item I bought can only be purchased online then why did the male employee said that the other stores may have them? What happened to employees/ sales people having product knowledge? It sounds to me that the entire staff in that store needs training in everything starting with its managers.
I finally said to her frustrated & more angry, "just give me my credit and let me get out of here". I know I'm only one of the people that used to go to Lake Worth Petco store and I'm sure that losing me as a customer won't make a difference. I might add, I've resided in Lake Worth for over 25 years and have gone to your competitor for many years but have switched to your store since the day you opened. However, I can assure you that if the customer service continues in the same manner I was given, more will follow.
I order late Sept 7#56669373 Sun Seed Vita Prima Sunscription Dwarf Hamster Food I live Miami, where hamster food is coming from PetCo South Miami and UPS Miami. I called customer service because I did not understand what I was seeing on UPS tracker that everything is Miami bases is taking one extra day for delivery. The excuse is 3 to 5 days.
I called Chewy.com if they can add dwarf hamster food to stock, I order water dog filter after PetCo arriving Tomorrow and being deliver from Ocala FL. So far my order comes in two day not including Sunday.
we went into Petco and we were over getting a reptile sandman and this Animal manager lady names Suzanna for the Pecto (in Union Gap, Washington) yelled all the way from where she was by the reptiles all the way over to where the guy was at the fish while helping a customer. We heard him talking really nice with this lady and he's super nice to us every time we go in there & he lets us play with animals. And she yelled we're going to have to talk about your customer service later & he was embarrassed, and the while the lady was turning around I said maybe you need to have a talk about your own customer service and how you talk to employees in front of customers, she just kept walking away And there was a lady on the next aisle that heard. So I put down my stuff and left and went to Petsmart to see if they had any and they only had giant ones so I had to go back to Petco and when I was checking out the lady on that next aisle saw me and gave me a $4 coupon & said sorry for what you guys heard. Unexceptable.
I have complaint about bad customer treatment at your chicago il, 2000 n.clybourn,. I made appt for my pomeranian 1130 on Saturday and they had several apptl times from 1 - 330 pm. I brought the pom after 1 because I needed assistance with him in car, got there before 3 but was told to wait to see if they could do it. Stephane was person in grooming who I met at cash register, then brian
Came up after 10 min saying they couldnt take me.IVE BEEN A CUSTOMER IN THAT STORE FOR 8 YRS AT LEAST
BECAUSE ITS NEAR WHERE I LIVE. I BROUGHT MY SHITSU
THERE. MY MIN PIN THERE AND MY POM. IVE BOUGHT PEE PADS, HARNESSES, BEDS, ETC. THERE AND TO BE RUDELY TREATED BY A SO CALLED MGR, BRIAN, WHO CALLED ME RUDE AND WENT OFF ON ME, IS BEYOND
WHAT TREATMENT OF CUSTOMER RELATIONS SHOULD BE. MY FRIEND, DR. BUSCH, WAS THERE AND WITNESSED
IT ALL. I LEFT AND WITHOUT ANY APPT WENT TO PETSMART ON KINGSBURY AND THEY TOO MY DOG IMMEDIATELY. IN FSCT THE GROOMER HAD BEEN CUTTING THE HAIR OF A LABRADOOLE BUT PUT HIM ASIDE TO GROOM MY DOG. VERY KIND. I BOUGHT A DIG CARRIER THERE THAT DAY. I TOLD THE MGR OF PETSMARTBHOW MUCH BETTER THEY WERE IN TREARMENT OF CUSTOMERS. I CALLED ANOTHER SO CALLED MANAGER AT PETCO THAT DAY AND REPORTED WHAT HAD HAPPENED AND HE WAS VERY DEFENSIVE OF THEIR BEHAVIOR SAYING I WAS NOT WELCOME BACK. HE SAID HE HAD BEEN STANDING THERE, WELL IF HE WAS HE SHOULD HAVE INTERCEDED. TODAY, FRIDAY, I CALLED TO REPORT WHAT HAPPENED SATURDAY AND
HOW THEY HAD FORCED ME TO GO TO PETSMART WHO TOOK MY DOG IMMEDIATELY. DAN, THE SO CALLED MGR WAS AT FIRST APOLOGETIC, THEN BECAME DEFENSIVE TELLING ME I SHOULD GO TO PETSMART. FOR 8 OR MORE YRS IVE GONE TO THAT STORE BUT THESE ARE UNEDUCATED, ILLITERATE PEOPLE. ALEX SAYING MA AM
AFTER I TOLD HIM NOT TO. VERY DEFENSIVE. THESE DUMBKOPFS SHOULD BE WASHING DISHES INSTEAD OF DEALING WITH CUSTOMERS! SHAME ON EMPLOYING THEM. IVE TRIED VARIOUS NUMBERS TO CALL YOU, NONE WORK. BAD CUSTOMER SERVICE. (hidden) DOESNT WORK, (hidden) DOESNT. YOU CAN REACH ME AT (hidden).
We were happely taking our dog Bowie to get groomed at Petco Store #2765 .We/he loved his groomer Laura. She did such a good job and he would come home looking so handsome! A few months ago we found out that Laura no longer works there. Since then we have been unfortunately dealing with the grooming manager Melanie Charland (I believe that's her last name). She has been giving us every reason in the book not to groom Bwie. Even as low as to say he bites. I assure you, he wouldn't even hurt a fly and has never even as much as growled at anyone before. Today she told us that since he had an old cut from scratching that she couldn't bath him. This has never been an issue before. Laura would bath him with scratches. Melanie also told my husband today that they don't want our business anymore and to go somewhere else. Really after 2 years? I guess we shouldn't buy our dog food or toys there either anymore. Is this what you call customer service?
I worked for petco for over 11 years and last week i walked out. I never thought I would ever do that but it was unbearable working there. Discrimination overload. How 1 person can out right say shes getting rid of all the old people and hire new ones that are younger then her so they will respect and listen to her. When a comment was made that i was going to email corporate the remark was go ahead the DM is just gonna laugh. My senior aquatics associate who has been there for 4 or 5 years is leaving at the end of the week. Which the store leader in training wanted him gone like yesterday. I feel sorey for the animals there the care is now minimal.
Let's define what a true leader is in the world of retail,
*Establish a clear vision
*Can share that vision with their team so they will follow willingly
*Providing the info along with knowledge, and the methods to realize that vision, coordinating and balancing the conflicting interest of all members( not choosing your little buddies to be champions) .
A leader steps up in times of a crisis( you handle it yourself what ever the out come don't push those who come to you for direction to others)
A leader is able to think and act creatively in difficult situations ( take responsibility and own it all the way through)
When you Dan look in the mirror the cause of the problems at hand is you! you don't really work to solve them not are you willing to admit your actions are toxic.
Leaders like you choose to gravitate to incompetent leaders, department heads and delegate responsibilities to them by doing this you allow these poisonous people to bring the team down. What you have done with the lack of being a leader in your district and your store brings about so much dysfunction. You may agree or disagree however what has been stated is the Truth and yes the truth does hurt however to be successful or bring change these are the words one must hear.
I understand it's a very sensitive situation however the severity of this situation at hand is one that needs to be addressed and change brought about. We work in a very competitive market and with the challenges of hiring and training it's time that you decide to reread these words and ask yourself are you willing to change or continue to fail? This is about DL Dan Miller I hope it gets to Chris L and others and action is taken
Misleading price offer at Store #605 09/01/2018
16oz Charlie Bear dog treat - on end cap display "$5.99 - buy one get the second 50% OFF"
Clerk said "only applied to smaller package"
Store Manager Gary said "was an OLD promotion"
I do not believe PETCo should promote Buy one offers in the store and refuse them at the cash register until the customer spots the error and COMPLAINS and the manager whom states I am not entitled to a discount as the promotion had expired.
I am a PALS member for over ten years of shopping at PETCO. Locally owned Chuck & Don's for me next time I shop for pet supplies.
I just left your Dubois Pa Petco store after standing wers the buzzer goes off moving back & forth as the only girl I could sse in store kept going back and forth thru thd door have a social with someone she seen me each time she came out. I won't be back.
I shopped for the exact type of food my cat needed. After spending the time to choose the right flavors and getting some litter, I went to check out. The cashier scanned my petco card, then rung up the purchases. It was almost $60. She then informed me that the store would only accept csash since they had some kind of "problem". I don't carry that kind of cash! I offered to pay by check, no they would not take a check. R u kidding me? With all the Id's I've ever needed to even buy a car, I couldn't get cat food! Not a happy camper! I will not shop in ur store again if I can help it. Wouldn't it have made sense for the cashier to mention the cash only,BEFORE she rang me out??! A waste of my time and patience! Plus u now pay ur employees to restock what I tried to buy!!! Not so smart manager of the Wareham store!
I am a customer who shops at Petco in Middletown< CT. I love the store, especially the store manager, who always goes out of his way to help me. He spends as much time with me as I need, and he always has suggestions for me.
I needed to have pet food shipped to my daughter's apartment in Washington, DC. I used Petco online because of the help I received in the store. I placed the order and added 1-day shipping fees. Lasership decided it could not deliver my order on time. These are animals. They need their food. What are these people thinking? I read reviews about Lasership online. There were MANY complaints about their service. Because of this, I will NEVER order food from Petco online. I can't trust Lasership. The experience caused me a lot of anxiety, and I was extremely upset about the inability of Petco to do much about the situation.
Corrine Teske was very helpful, as was the person who I talked to initially, and I was very upset and probably rude, but they kept their cool. Please consider employing a more reliable shipper. Sometimes it's better to pay a little more for reliability than to pay less and hope there aren't problems like this one. The rating I used is for the shipping service not the service from Petco.
Marketing and Store Design Ideas:
1) PetCo refuses to address the Marketing Department's idea to send out the "palsrewards" coupons until after they are expired or in this latest case I have two days to use the coupon. I have written emailed and spoke to people at PetCo including the corporate office for the last 3 years and never got any updates or seen any changes.
Solution: Get the Marketing Department's advertising mailed out to arrive at least a couple of weeks before the expiration date.
2) Feedback from myself and others (including store personal and cat adoption places which place the cats there) for the new design of the Maui store for kitten display is AWFUL! The cat adoption area is very stressful for the cats/kittens.It is not friendly and doesn't allow the possible new pet parents to view and interact (the plexiglass has so few small holes and the display is too high for many people to view). The older store display was 100% better for the cats/kittens and potential adopters.
Solution: Change the location of the cats/kittens adoption area to a quieter place and go back to the older display cages that had more access to talk and interact with the animals.
I am hoping that something will be done for both these issues and at the very least that I get some feedback that you even received these.
I have been employed at Petco for about 2 years now and haven't had a problem until I transferred to the Camillus, NY location. From the beginning of my transfer there were issues with getting my pay right and getting the retro pay that was owed to me (I have still not received it). I was verbally offered a dog grooming position by another employee, initially I wanted to go for it but due to medical issues I was not able to pursue it. After speaking with the store leader, he then refused to allow me to continue working store side and proceeded to tell me "don't bother to come back in". I am STILL in their system as a current employee, so I have not been able to get any assistance in taking care of my personal bill and am now facing a potential eviction. Dealing with HR about the retro pay that I am still owed has been pointless, The District Manager as well as the store leader have done nothing, even when reminded. I am beyond frustrated with dealing with them and it would be appreciated if someone would contact me and help me deal with this.
I am a customer who frequently shops at the Petco on Veterans Road in Staten Island,NY 10309.
I would like to compliment the entire staff for their help in making it a pleasant environment to shop in while assisting me when needed.
The store Mgr. (Cosmo) should be praised for his great personality and making each customer feel like they are family.
He is always available if called upon without hesitation and a pleasure to talk to.He and the staff listen to questions and explain any information I need when making a purchase.
I would like to submit this to Corporate Management to make them aware that Cosmo and his staff excel at making this Petco store a pleasure to shop at.
Poor customer service took money for products refused to help but you got money
I bought an animal from Petco 3 months ago when I bought him everything was good but then he started getting sick and skinny and he died I asked I took them back to let Petco sell them they told me I couldn't get a refund or another animal because I was 30 days I was over my 30 days I don't think that's fair because they sold the animal to me sick I see upon other reviews that they said everybody's complaining about the same thing they sell sick animals I don't think that's fair it should have paid me my money back or gave me a new iguana