I am extremely disappointed with PETCO and its customer service. I have tried relentlessly to get a status on an on-line order to no avail. The customer service line is being answered in the Philippines. With all due respect to the Philippine people, it is not automatic that their knowledge of the English language qualifies them to efficiently handle a customer service line. I have made two very frustrating calls and spoken with representatives that are reading from a prepared script an are not really understanding the questions posed to them. Not only is PETCO outsourcing jobs, thus eliminating jobs in the USA, but they are not hiring competent customer services reps that at least speak English sufficiently well to handle customer's questions. I don't think I will continue to be a PETCO customer.
I am very disappointed in PETCO, both corporate and the local store that I visit. For a week and half I have been trying to talk to a Manager, District Manager and someone in Corporate regarding an issue we incurred with an Animal Rescue called Waggin Tails at the PETCO, South Henderson (NV) location where my husband and I were humiliated and insulted when trying to adopt a dog. We were approved and when we inquired about adopting a puppy, we were told "NO" because we both worked and could not spend time at home with the dog. We were approved to adopt a dog/puppy and met all requirements only to be turned away, upset and hurt. PETCO supposedly screens animal rescues and stands behind them. In this case PETCO, their local stores, managers do not. I can;t even get a call back nor e-mail regarding this issue. No one should be hurt, humiliated when trying to adopt a dog/puppy who has a good home and pass the adoption process. I am not going to stop pursuing this issue with PETCO, the Animal Rescue, Waggin Tails (Henderson/Las Vegas), my next step is to file a complaint with the local authorities and contact the local television stations/consumer affairs regarding the treatment we received and the non-response from PETCO.
Same here they need to be shut down
You guys are horrible people and should not be open period !!
I'm about to give up and I'm a persistent person. I have been trying for six weeks now to get an on-line account and to get it linked to my Pals Rewards Card. Can't get it done. They couldn't straighten out email address problem. They couldn't straighten out Pals Rewards Card number. They couldn't get new rewards # linked to online account after I gave up, had them delete all my accounts and got a new rewards card. I have now had them delete my account yet again and I'm going to go get another new Pals rewards card. I don't believe it will ever be straightened out. Their technical support just can't do the job.
Another happy customer...
I have a muscle condition and no car. So i walk for about 30 min to get your king city oregon location.
I bought some stuff off line that was thrown on my porch broken by your charming delivery service. The cust service phone assistance said that they would ship out new items to replace the broke items. They did not. So i called again and the phone rep said she would load the refund to my pals card. So i walked to my local store and tried to buy what i needed and then some. Surprise "we have no pals to give you" so while in the store i called cust service again. This time they back dated my rewards $20 to reflect the pals i had not been receiving cause i cant get my email to consistantly log on to your site. And looked around more then went back the cashier. Still no rewards. So tom your "manager" called the cust service and was told that because of the refund, it could take 24 hrs to load. So i went home. Went back today a month later and im told the money is not there. That it was used a month ago. I said no. Thats impossible cause they did not see it and i cancelled that purchase a month ago. And the manager was standing right there when all of this was transpiring. Did he pipe up? Of course not. He and the cashier who was helping ran to the back office.
So here i am again without my refund. And a promise to load it to my card... Three months after your delivery guy broke my items. Maybe next month i can get proper customer service. But then probably .
I will no longer walk through your doors and spend a dime. You have expired flea meds on your shelves and are charging people any where from 30.00 to 75.00 bucks a shot. My poor baby has been eaten alive due to your K9 adbantix LL for medium dogs and your helpful manager is doing nothing about it. I still have one more dose in this box which i will not use and had given My Miss Lily the first dose on 11-16-2016. she has little puppies which now have the nasty fleas aswell. I have contacted channel 12 news so they can expose your company. Keeping a product on your shelf knowing it does not work is just wrong and at our loving pets expense. Not to mention the cost of this product and then the vet bills and defleaing your home and bathing your pet in medicated shampoos and the medications to come their skin down.. This is not a concerned pet company that i will ever support again and will help the news get out there to warn the other loving pet owners out there.
Very very disappointed with the petco in Warrenton, Va. At about 7pm, i began calling the store to get info about grooming. The store closes at 9pm. I tried all extensions and nobody would answer for 30 min. I called corporate and all they could do was tell me that someone would get back to me in 24-48 hours. That does absolutely nothing when I am trying to schedule an appointment for tomorrow. I will take my business elsewhere!
The most awful experience today at Petco. I went in to get greenies for my dog and I stopped to look at the kittens, I recently lost two of my own. I asked one girl right by the area and she pointed to the cashier, Samatha, so I went over and asked her and she said really nasty, " are you going to adopt one?" I told her I don't know yet but I would like to see one of the kittens, she said, " we can't let people hold the kittens. Ok....but it was the way she said it, she did NOT want to be there and had the worst attitude I have ever seen in Any store ever!!!! I asked her why are you being so rude to me? She said "I'm not rude, you are"!!! OMG at that point I just want to pay for my stuff and leave, I told her I have never had anyone in this store treat me like that, and that I would NEVER come back to Petco, she shrugged her shoulders and smiled. As I was about to leave, I turned around and said to her, I want to speak to the mgr, she just shrugged and walked away to get the mgr., and I followed. She was giving the mgr. her version as I walked up. Samatha the walked away and I told the mgr. what occurred. All she did was make excuses for Samatha, that everyone's hours were cut, they were short handed, etc etc. I told her that is not a reason to treat your customers so rudely. I told her I had lost my two cats recently and all I wanted to do is look at the black kitten which looked like one of my cats that's passed, I almost started to cry but I controlled myself and told her, I would NEVER DO BUSINESS WITH PETCO AGAIN. I was shaking I was so upset. As I walked out the door, Samatha smiled real big and told me to have a nice day!!!! I told her if I wasn't a lady, I would have a few choice words for her. Every time I'm in there, the stor is dead, it's a new store!!! It's beautiful bit the people are really ugly at heart!!!!!!
Very disappointed with the Petco in Coralville, Iowa. One: finding someone that actually works there is not an easy task. (Even though you can see all four corners of the store from just about anywhere) Two: the shelves are rarely stocked. Three: if your looking for Science Diet products you might as well go somewhere else. Which by the way is what I am doing. Which is to bad I used to be a loyal customer.
RT @petco: Did you know: Dogs should not be left in parked cars as temps can climb to dangerous levels in seconds. #petsummer
Took my dog to Petco on Linden RD in Flint MI, just wanted his nails cut and shampoo, they told me the girl that usually does him was not there, he had only been there once, I did not have a preference, so proceeded to take him there, after he was there for an hour I was told to come get him, that he was anxious and needed his nails cut by vet. Then they told me they brushed his hair and they usually do that before shampoo. They had my dog shook up and terrified. Don't take your dog to PETCO, unqualified workers.
i used to work there you are absolute correct. i left bc of all the groomers were so not qualified. they will hire anyone and just oush you through school in 2 months then say here your certificate go groom 8 dogs a day. thats crazy! i still cant groom that many dogs a day and i have experience. its nuts, they also dont pay you what you are supposed to get when you quit! im still owed my vacation hours.
I contacted Petco about 2 weeks ago by phone to place 2 complaints about 2 different locations. I was told I would receive a call within 48 hours. 2 weeks later, I STILL have NOT received a call. I am very mad and am out $50 since nobody has bothered to return my call!!
I will NOT shop here ever again unless they want to handle my complaints and take responsibility for their employees actions and ignorance! $
have been taking my dog to Petco for nail grinding for 9 years. I took her to one location and the manager was an incompetent idiot and decided my dog was to stressed and recommended a vet.
I since attempted to take my dog to another Petco only to learn the notes placed in her records have banned her from grooming services!
I tried calling the corporate office to get customer service and instead of the phone connecting it just bounces you off the call. Petco should fix this.
I am writing this email because I was in your store on Delk Rd. in Marietta,Georiga and was dismayed to find that Petco was selling several types of cat collars without break away clasps. Any responsible pet owner knows not to put a collar on a cat that does not have a break away clasp because the collar can catch on something and as a result the cat chokes sometime resulting in death.
As a pet store Petco should be more responsible in what the types of merchandise they sell in their stores. I am hoping that you Petco takes this post seriously and stops selling those types of cat collars.
I went to the Petco in Walterboro, Sc today 10/20/2016 , I spent 15-20 minutes in the fish department. I had picked out a number of fish, some shrimp and live plants., we purchased a 55 gal. aquarium , and finally ready to put fish in it. I couldn't find anyone to help me. I gave up. I guess I'll give my business to Wal-mart!! Which I really hate to do.
You need to close your Charleston SC stores immediately and allow your employees to evacuate as has been required by the Governor - should any employees be harmed because Petco stores would not allow them to take off - while the rest of the residence are evacuating - that is insane and you are putting people's lives at risk! I have tried 3 times to contact corporate on the phone to discuss this and you cannot in anyway get past a customer service person who says someone will contact me in 24 hours. Really???
I bought 2 soresta flea collars end of July 2016, I called Petco October 3 2016 because I started noticing fleas on my dogs. I spoke to customer service in Escondido. I do not have my receipt but I used the Petco card to finish the transaction plus the system cannot tell them what you purchased if it was over 60 days. ( they should invest in technology). The customer service rep asked if I wanted to speak to the manager, I said yes but then turned to the manager and asked if she was on lunch, the manager (Megan) said yes and they asked me to call back in half an hour. At this point I said she will not call me back or come to the phone for a customer service issue and the reply was no she is not on the clock.
Horrible customer service located not in america but the philipines. They are having a problem with their merchemt services and are not accepting all cards they are supposed to. I tried to jelp and notify them but even their corp office numbers bounce you out of the county to help bu someone wjo speaks english as a second language. I will never shop at petco again. The mom and pop pet stores ARE AT LEAST REACHABLE.
@Petco @DrMartyBecker NOOOOOOO! please
I applied weeks ago @Petco and @PetSmart hopefully I hear from one of them soon need the job and would love to work around animals again.
@Petco Thank you so much! Hope you had a wonderful day!