Information, reviews and public commentary for US companies

 

Petsmart

Rating
1.375465
Address
19601 N 27th Ave
Phoenix, AZ
85027-4010
County
Maricopa
Contact
Philip Francis
Role
Chairman of the Board
Phone
(623) 580-6100
Annual Sales Est
$2,147,483,647
Employees
26,500
SIC Code
5999
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Anonymous - 1 d 12 h ago

1

I received horrible customer service today at Petsmart 0362. Only one register was opened but there were several of us standing in line. The store manager and three other employees just stood around and talked.

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Julie - 1 d 15 h ago

0

Very disappointed in Petsmart's Pet Hotel staff and manager for store on 82ND street, Indianapolis, IN. Made an appointment back in June for my great dane to stay 9 days/nights in August. I was called yesterday, 4 days before my trip to be told they would not keep her. I called 4 times to talk to the manager, William, who was too busy to talk with me and was told he would call me back in the morning....still no call has been returned. My dog has been going to this facility since she was a pup, and now 9 years later, b/c she needs a bit more help, they cancelled her stay. I can understand if she is too much to handle, but why wasn't this addressed after her last stay over July 4th weekend. Why would they wait and cancel 4 days before my trip, and why wouldn't this manager who knows us and our Mia well, call us back. Very poor customer service.

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Gail Lallier - 2 d 11 h ago

0

Today is August 14,2017..I took one of my dogs..Brody in to get his nail cuts. While there made an appt. for my other dog for 12:30 to get a bath, cut, nails..She said they give a 3 hour window..I went home. At 2:16 I got a text from them stating Brody was ready..I left a dog named Wrinkles for the cut. I went back to get him..They didn't know how I got the Email stating the wrong dog was ready for pick-up..While there the girl said maybe he will be done at 4:30..REALLY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!What the he--..Not impressed at all..It's time driving back and forth plus he's 14 and I fell this is ridiculous.....not looking for anything FREE..just will NEVER go back.. Who knows IF he will be ready in 4 hrs..

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Your cunt - 3 d ago

Pet smart tbh you guys are a fuckin idiot u guys deserve to die I hope one day I can go to America and fuckim torture you I just wish u guys would kill your selfs because u do not fuckin treat animals like this coz when I find the head quarters of ur shit place I will steal all the animals and fuckim stab the shit out of you

Flagged for review. 
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dianne - 4 d 6 h ago

0

Petsmart on Lawdale in Greensboro has the rudest most unprofessional so called manager I have ever encountered. I will never set foot in that store as long as he is there nor will anyone I know. He was loud, obnoxious and down right bully acting to a friend of mine in there today over some coupons he said he would not honor. I said, I have the instruction in writing on using them - his response, for all around to hear - I don't care, I AM MANAGER as if he was king of the world. I hope this store goes down terribly fast because of him if no one is willing to address his attitude. Additionally he had some silly associate hanging around telling people not to use coupons. This same associate followed us up to cashier even where the manager was called over I THOUGHT to clarify things. Instead he was a total obnoxious disgrace. NEVER again will I set foot in that store. They already ran off a veterinarian I know who was in there yesterday, being so rude, so keep on with that and kiss that store's reputation goodbye.

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Carolyn - 5 d 5 h ago

0

I'm not surprised by all these reviews. I went today to purchase a new canary cage. I checked with a girl because the cage I wanted was still in the box on the too shelf. She had to ask a male employee because she couldn't reach it. I was informed by the make employee that the cage was a new product and they didn't have any in stock even if the box was there. Beware, if anyone needs a product that is still in the box, they likely will not actually have it in stock.

Pet Smart obviously caters to customers like Michael Vick, the NFL player who has a dog fighting ring .

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Petsmart doesn't care about their customers! - 18 d ago

0

People are wasting their time posting complaints about Petsmart. If Petsmart truly cared, they wouldn't have a poor rating with less than 1-1/2 stars! You get exactly what you pay for, when you only pay peanuts! Most large businesses only care about one thing, and one thing only, YOUR MONEY!!! Petsmart has a Annual Sales Estimate of $2,147,483,647.00 Petsmart has 26,500 employees. If all 26,500 employees worked 40 hours per week, and made an average wage of $14.00 per hour. Petsmart would pay out $771,680,000.00 in employee wages per year. After Petsmart pays employee wages, they are left with $1,375,803,647.00 per year. Well over a billion dollars per year! Petsmart would be lucky to spend 1/3 of that on rent, utilities, and business expenses! Maybe you should consider supporting your locally owned pet stores. You'll get better service, and their rating will be much higher than Petsmarts poor rating of less than 1-1/2 stars! Locally owned small businesses want repeat customers, and care about what you think! You are only a number with big business! There's plenty of other places to buy pet food and pet supplies. Plenty of places to have you pet groomed, and plenty of Vets that actually care about your pet!

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MizGB - 5 d 10 h ago

0

You are right they don't care. My cat was neglected and mistreated while in a Pet smart hotel in Chicago. I have left many messages for someone to contact me from Corporate this was in April!! I still haven't received a call from Corporate.

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Jan wolf - 5 d 14 h ago

0

Have a complaint. Bad experience at the Bellmore long island. Store. Took our Yorkie there to walk in, f grooming first no one there then they showed up and said they were under staffed could not take her, then she continued to say our dog was too agressive, she had been there before and never was told she was agressive. Salon manager was to call us and never did. Very disgouraging and bad attatude tthere will never go back Mrs Wolf here (hidden)

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adam hughes - 7 d 10 h ago

August 9, 2017 PetSmart Customer Care Sent via email: (hidden) RE: Negative Customer Service Experience store #0548 Staff Person involved: Manager Craig Samet Date of experience: August 8, 2017 approximately 2:00 PM To Whom It May Concern: I am writing to apprise you of an extremely negative experience my wife, Lucille Hughes, had at your store #0548 located at 6010 Sawmill Rd, Dublin, OH 43017 with general manager Craig Samet. During our recent vacation to Florida, we purchased Licks skin and allergy GummiVits for our three dogs. We recently realized that although the expiration date was not until 2018, the vitamins became infested with mold and were unusable. My wife went to store #0548 to even exchange the vitamins. My wife, in tears, informed me of the following interaction: Interacting with Craig Samet was a true nightmare. Mr. Samet belittled my wife, did not believe her claims, and basically called her a liar. Mr. Samet was sarcastic, unhelpful, condescending and disrespectful. Not only would he not exchange the spoiled vitamins, he was extremely rude and unprofessional. My wife felt terrible leaving the store. No explanation was given, just rude retorts and insults. It's almost as if he went out of his way to make her feel bad. For instance, he told my wife to "call Licks" and added sarcastically, "it's a free call" with the intention to intimate my wife was somehow seeking a refund she was not entitled to instead of her due redress. He showed a flippant discourtesy that is puzzling in its repugnancy. He could have just politely said no, but he went out of his way to make my wife feel small and insignificant. My wife then called the PetSmart located at 1184 Polaris Pkwy, Columbus, OH 43240 and explained the situation. The Polaris store offered to exchange the vitamins. My wife then reentered the Sawmill store and once again spoke with Mr. Samet, asking for him to honor the exchange the Polaris store offered so she would not have to spend additional time and fuel in traveling to the Polaris store. Mr. Samet continued his pattern of disingenuousness and disrespect refusing to honor the exchange and further refused further to call the Polaris store. He gave no reason why and impotently replied to questions with one-word non-answers as a child would. It was unlike anything she had ever encountered. My wife was horrified with these interactions. This is not how you should treat customers, whether or not you plan to honor an exchange or refund. We have been PetSmart customers for many years. We have utilized grooming services, purchased food, treats, collars, harnesses and a multitude of other items from PetSmart over the years. For us, or anyone, to be treated so discourteously is a travesty of customer service. To recapitulate, in a dispute over $50 in vitamins you have lost customers who have literally spent thousands of dollars at your stores. We are not ones to write letters like this. I do not go around complaining about retail service personnel. This is the first letter of this kind that I have written. However, I felt that in this case, as many persons in your company as possible needed to know what is occurring in this store and the unprofessionalness shown by your representative Craig Samet. Please contact me should questions arise. Very truly yours, Adam Hughes (hidden) 5293 Princeton Place Groveport, OH 43125

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Haley OMack - 8 d 6 h ago

3

I am writing in regards to the PetSmart in Arena Hub Plaza in Wilkes Barre, PA 18702.

I am a former employee of PetSmart (2 years) I graduated high school & started working as a cashier at the store. I cross trained in a few areas. One being the salon. I eventually became a part time bather & then was eventually sent to the grooming apprentice program to become a certified dog groomer. After a few months of hard work I became the salon manager. I loved it, I loved coming to work every day. I enjoyed making the customers happy, & enjoyed watching the dogs leaving feeling better from when they came in. After celebrating 2 years with the company. I had a death in the family, somebody whom was very close to me. At this time, I felt I couldn't continue working at that time & I put my 2 week notice in. Eventually, the funeral arrangements were changed and it was out of state & I needed to be with my family, also needed to make it for the funeral. I had to call my store manager and speak to him about the changes and that although I was only one week into my 2 week notice I HAD to leave earlier than expected. But I was willing to help with anything that was needed so that the salon didn't suffer, or the employees or clients whom had appointments with me. I had been told it was not necessary & if I didn't come in. I would be considered non-rehireable. It was out of my hands at this point & I was heartbroken to find out that this was going to be the case. A few months go by & im to the point where I missed my work & coworkers & my clients. I called PetSmart and asked if there was anything I could do to redeem myself somehow because I missed my job so much and how much of a dedicated, hard worker I was and that I deserved a chance. I was told the same thing I was told months before that. That I was non-rehireable. I tried for months to contact the district manager or corporate but it wasn't easy. I've been put on hold, & hung up on & my calls were never returned.

My request is that someone just get back to me in regards to this situation & help me figure out if there is someway I can get redeemed. I was a good co worker, & loved what I did. I covered any shift, worked long hours, making sure all customers were satisfied and would return, I met sales goals, & did what I was suppose to as an employee of PetSmart & I feel I shouldn't of been noted on non-rehireable over something I could not control.

My contact number is

(570)-266-6685

Email: (hidden)

I look forward to hearing from anyone of authority who can hopefully help me.

Thank You.

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Dr. Kevin Ames - 24 d 10 h ago

0

This complaint is in reference to the inexcusable and blatant poor care of hermit crabs at store number 0376. Nearly every time that I enter this location, there are multiple dead and/or dying crabs that are in the poorest conditions that I had ever seen. I am an avid hermit crab enthusiast and a veterinarian, so I know how hermit crabs need to be treated for them to survive. They require specific needs with respect to heat, humidity, salt and fresh water, and adequate diet. Few if any of these needs are provided at this store, hence the reason why so many are dying. If Petsmart cannot provide the minimum care to keep this species alive, why do they keep purchasing more only to let them die?

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Disappointed customer - 9 d 9 h ago

0

I agree the quality of care that petsmart gives are animals is Horrible the pet smart in or more Ohio had a conure bird for 7 years In the same cage With the same perches in their only allowed by corporate office to feed them the same food Over and over Just recently they have a new conure and hes in the same place with the same c***** food .Birds need a soft place to sit they can get horrible foot problems .They need different-size perches with a different texture so they can get air relief in their foot sitting them on a plastic perch the same size will definitely give them problems with their feet .This is unacceptable how they treat their animals at petsmart I will never buy anything from them again I will shop somewhere else and I will tell everyone about all the reviews that I read and I didn't see one positive review .

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Pointer owner - 9 d 11 h ago

4

I just received a Robo call from the Senior Protection Network advertising Medical Alert for Life Lock. When the call came in, caller ID said that it was Petsmart calling. I am thinking that you would like to know about this so you can investigate. The number that called me was (hidden)

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Sulli - 9 d 14 h ago

2

Chad, manager of Petsmart on Causeway in Brandon, FL told me a year ago that groomers should not have placed notes under our names after grooming our fur babies. He was couldn't believe they did that and told the grooming dept to take the notes off. Guess what, they didn't do a thing and Chad decided that because there are notes on the account that we have to see only one groomer. He said groomers don't have to see your dog if they don't want to. What a great job, if you don't want to then you don't have to work today. My dog is a therapy dog and the others are in training. No safety issues, just doesn't supervise or lead, find out why there are notes. One time my Havanese came out with her hair so short she looked like Miss Piggy. She's a white dog but cut way too short. My dogs are used to going here and these occasional issues aren't my fault and my dogs should continue to go where they are used to. Be accountable for your actions and not put it on someone else. Say what you mean and mean what you say. You can't take it back. Notes were always on the account. Some people should not be a manager, they don't know how. Let's pray it all works out & people just care and not try to be right. Dogs matter!

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Sad advertising - 11 d 14 h ago

0

Diss honest packaging, my son and I bought a 5.5 gallon starter fish tank in the box clearly stated that it came with 11 colored LED lights but it only came with white

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Mr. Benifield - 14 d 11 h ago

I took my 10 month old (81.4 lbs) Rottweiler, named Bear, to the Pet Smart Hotel in Brick, NJ to stay for a week. I picked him up on 8/1/17 and was never told of any injury he received but, was told that he was food aggressive when they would give him food and then try to take it away from him. (Not too smart). Nevertheless, I picked him up and paid $275.00 for his stay there. Once I took him home, I decided to give him a bath and discovered that his testicles looked like it had been shaved raw. As I looked at them it appeared to have been bleeding. Now, when I dropped him off he was completely healthy and didn't have any medical problems. So, I called Pet Smart and spoke to the Pet Hotel Manager (Linda), and explained the situation to her. She told me that this happens sometimes when a male dog with his testicles intact gets in an environment where they feel stressed that sometimes they lick themselves to the point where they completely take all the hair off their testicles and it becomes red. So, I contact my dogs Veterinarian and ask that question and they say they've never heard of anything like that but, to bring him in immediately. So, I take my dog to his Veterinarian and he checks him out and says he has an infection, and that it appears to have blood & pus coming out of his testicles. My dog was given two shots, given some shampoo to apply to the affected area 2-3 times a week for four weeks and some pills for him to take daily. My Vet charged me $206.00 for this office visit. So now I'm out a total of $476.00, because I chose to board my dog at the Pet Smart Hotel. I'm so upset now, that I take my dog back to Pet Smart in Brick, so that they can receive a copy of the Vet bill and see how badly his testicles look for themselves. I talk to the Asst. Manager now, and a couple of staff members, and explain the situation to them and none of them looked surprised or even wanted to see the injury. I even offered for their Bansfield Veterinarian, on site to see my dog Bear to examine him if their was any doubts that he received an infection at their facility but, they declined. I was told that the Corporate Office will make the determination of whether I receive my money back for his stay or whether they would pay for his Veterinarian bill. The next day I call and speak to the manager (Linda), and I ask what is their official policy on incidents like this, and she says it's not their responsibility. So, I say are you telling me that if someone brings their healthy pet to your boarding Hotel and the Pet receives some kind of infection because your facility isn't very clean that they do so at their own risk? She says the Master Boarding agreement says their not responsible. I think they got another thing coming if that's the case. I told them I'd have my attorney get in contact with Pet Smart Corporate Offices within the week. Now, I'm told to let them contact Corporate Headquarters and submit my Veterinarian bill so they could review the case and they'll be in touch in a couple of days. They need to have a thumbs down button on this thing instead of stars because they would receive (3) from me. But, since they don't have the button I'll place my own.

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Ms. Williams - 14 d 13 h ago

0

Very upset and disappointed by services performed on my dog on 7/31/2017. I took him to the groomers located at Petsmart Grooming located at Pearland Silverlake. I initially had an appointment with my normal groomer Heather D. I was later contacted to be informed she was not going to be in for that day after they confirmed the appointment with me. I spoke with an alternate groomer at the location and discussed what type of services I needed on my dog. I have a history of getting the same cut of a "teddy bear face" on every appointment. When I retrieved my dog he was skinned alive. He was balded from head to tail. He has a cut on his nose and ears. This is crazy as I have taken my dog to this location for 5 years. I would hope that Petsmart is not in this for just the money. We value our pets like family; Petsmart would you take your beloved pet to a butcher.

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JUDY RACHO - 16 d 14 h ago

0

IT'S ALL ABOUT MONEY: I HAVE A 95 LB. STANDARD POODLE THAT I HAVE BEEN TAKING TO PETSMARFOR OVER TWO YEARS. Saturday 7/29/17 I TOOK HIM FOR HIS GROOMING DAY FOR A 10:30 APPOINTMENT. HE WAS NOT DONE UNTIL 4:30 THAT AFTERNOON BECAUSE HE IS A BIG DOG WITH TIGHT CURLY HAIR AND IT TAKES A LONG TIME FOR HIM TO DRY. WHEN I PICKED HIM UP I WAS TOLD THAT IF I DON'T ALLOW THEM TO "SHAVE" HIM I WOULD HAVE TO FIND ANOTHER GROOMER BECAUSE IT TAKES TOO LONG FOR THEM TO GROOM. MY DOG IS VERY WELL BEHAVED AND NEVER GAVE THEM ANY PROBLEMS. SINCE WHEN DO WE HAVE TO ACCOMODATE PETSMART. IT IS ALL ABOUT HOW MUCH MONEY THEY ARE MAKING. GREED THAT IS WHAT ITS ALL ABOUT! THEY TOLD ME THAT ITS NOT THE LOCAL STORE IT IS CORPORATE OFFICE TELLING THEM THEY ARE SPENDING TOO MUCH TIME GROOMING MY DOG. I CAN'T HELP THE FACT THAT YES HE IS A BIG DOG AND HAS TIGHT CURLY POODLE HAIR THEY ONLY WANT TO SHAVE DOGS AS FAST AS THEY CAN AND GET THEM IN AND OUT AS FAST AS THEY CAN. I WILL NO LONGER GO TO PETSMART AND I WILL NOT RECOMMEND THEM TO ANYONE. GOOD BYE PETSMART YOU PEOPLE HAS NO CONCERN FOR OUR PETS ONLY HOW MUCH MONEY YOU CAN MAKE.

.

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Beginning to Hate Petsmart - 17 d 14 h ago

0

Second time my grooming appointment has been cancelled the day of the appointment. After waiting over a week for my two dogs to get in they call the day of the appointment to cancel and reschedule over a week out again. I don't think the convenience of having a close groomer is worth it if you can't count on them keeping the appointments. They aren't even sorry about changing your schedule. I waited for over 1 1/2 hours for a manager to call me back the first time to be told her manager would be in the store in 15 min. Over two hours later he finally called just to tell me he could do nothing. They are going to lose business not only in their grooming dept.

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Royal pissed off - 18 d 6 h ago

0

We took our dog King to the Oswego, NY location today (7/29/17). When we got there, we heard about the "new" pricing! Needless to say, I was pissed! I've been paying $37 plus tax and now, the only way I can pay that is if we take him every 4 weeks. Who is on crack? Oh wait, that is corporate! They came up with this stupid idea! My husband gets his hair cut every 3 months and I get my hair cut every 3-6 months. I have medical bills to pay. King gets his hair cut when it's in the budget. So it looks like the price will now be $48 plus tax which is the premium price because it's not in our budget to get King's hair cut every 4 weeks! When most of America is having health care insurance issues, PetSmart feels we should be spending money we don't have every 4 weeks for King to be treated like a King! Someone can kiss my royal tush!!! We will be taking King else where!!

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Krista Hall - 18 d 10 h ago

0

ABSOLUTELY RIDICULOUS! Why did I receive an email about a "special event" with Royal Canin for 7-29-17 from 12-4 in our closest store to our home only to get ready, go all the way over there for them to tell me very nonchalantly that no one showed up to do the event. Email stated there would be coupons for Royal Canin as well as food samples treats etc. of course I jumped on the chance because I have three Yorkshire terrier's that all eat Royal Canaan and as you know is a very expensive food needless to say I am more than disappointed with this mishap! And the workers could not have cared any less!

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Not happy - 18 d 14 h ago

0

I was ust at your store In Conyers ga.i walked In no customers were at the check out I said where do I get a refund she said here you have to get in line there was a black lady coming down the isle not at the register I had to wait on her to get to the register. Incident number one. Then when i went to check out i saw reg.1 was full so I went to reg.2 got there the black cashier said this lady was ahead of you.that lady was in line reg.1 had to step back and wait on her.i told the register girl that was twice I had been discriminated against. I hope this is a isolated incident. I'm not happy at all!!!

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Anonymous - 19 d 17 h ago

I have being placing a online order ( 21915181 ) . Petsmart farmacy supose to contact Bandfield at Casselberry for the prescription, I have being waiting and doing it for the las 2 weeks , calling and calling and every time is something new. And getting a different answers.

Now guest what. Petsmart farmacy has the wrong fax number for Bandfield Casselberry in order to place the request for the prescription, it means as a customer being waiting and waiting.

Is there any communication in this company?

Or what matter is only to get the money from customers.

Please contact me

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Philip Francis - 20 d 9 h ago

1

I understand why there is only two stars for your companies rating. Your service and management STINKS

.Call if you want more information. G Day. (hidden).

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