Information, reviews and public commentary for US companies



19601 N 27th Ave
Phoenix, AZ
Philip Francis
Chairman of the Board
(623) 580-6100
Annual Sales Est
SIC Code
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Mom - 3 h 38 m ago


My daughter works at petsmart for minimum wage as a HS student , they have not been offered face masks . There no limitations on how many people are allowed in . What a shame clearly it's not about there employees or patrons safety.

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Marty - 6 h 43 m ago

I'm very upset with petsmart they are not protecting the customers and employees noway you checkout and stay 6 feet apart they should put plexiglass up to protect customers and employees I'm so disappointed the CEO needs to go check his stores

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Gordon Leath - 7 h 39 m ago


You are so thirsty for money that you think you should keep your stores open in michigan or around the US? My stepdaughter works for one of your stores as a manager. She has asthma very bad. You make everyone show up to work or lose their job's. SHAME ON YOU. IF SOMETHING HAPPENS TO HER IT IS ON YOUR HAND'S. THANK'S FOR CARING FOR THE PEOPLE THAT MAKE YOUR COMPANY WHAT IT IS. BULLSHIT.

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Samantha ochoa - 16 h 31 m ago


I'm extremely disappointed that the corporate offices have allowed all their stores in the country to find a loophole for grooming salons to stay open when they are not supposed to be. The governor's rules in Arizona are not the same as many other states right now. Specifically in my state all non-essential businesses are to stay closed until April 20th including grooming salons. when I called to ask the manager how she was operating she said she doesn't know, that corporate just told them there were some rule differences but they could still be open. In Arizona this may be the case but in every other state it's not to be allowed. She even told me they tried to close down some of the shops in Michigan but somehow found a loophole because of what corporate had told them. This is not only unfair to small business owners like myself but it also endangeres people. I am also a former PetSmart employee and I have experienced just how much they do not care about what's important, and this is just another example.

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Sara Carter - 11 d ago


There is no way that Petsmart should be considered necessary to stay open during this Corona Virus 19 epidemic.

They have cut hours by only a few hours, and closed grooming and training, but what has been done to make it safer

for the rest of the employees and customers. Those who really need to practice safe social distancing are unable as Petsmart has

made no safety changes!! do the right thing please before it is too late

and close the stores until at least the end of April as the President and CDC recomend. then at least the employees can get unemployment pay. Your policy endangers the public, the employees and the economy of the country.

And you should do the right thing for your employees, customers, and the public. As it is now you are a major part of the problem in this

disease spreading. It will be much harder for your company to rebound from this if you do not show proper procedure.

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TSW - 10 d 11 h ago

They can close their doors to the public and only do curbside pickup. Some of us have special needs kids that need special food not available in grocery stores or even on line ordering, so I strongly disagree that they are not essential!

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steven - 7 d ago


then you go there and put yourself in danger with no protections being offered by this company.

you can do online ordering AND curbside pickup as an option now anyway.

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Anonymous - 1 d 8 h ago


Not true my dogfood that get says in store only. I can't by it online and pick up.

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rmd440 - 1 d 4 h ago


They carry brands which chewy does not.

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CEO - 6 d 10 h ago

I am very upset with your policy to keep your door open and not protect your lowlife employes. I got a notice that NOW you have gone to pick-up curbside. WHY did this happen after a cashier was told to go get tested for COVID-19?? This cashier was scared to death to go to work daily during this time BUT, did't want to lose her job. I think your company should pay for her ER bill and not have her use her sick time as she waits for her results As you sit there there making your millions PLEASE think about your employes risking their lives for you to make that million!!!!!!!!!!!!!!!!

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Chauntelle - 2 d 10 h ago


Dogs need to eat! DUH! Mind ur Own business & let each person worry about theirs. Y'all are a bunch of juveniles that cant even act like grown adults staying home. Obviously from what I'm seeing y'all need to be at work. It's like daycare for adults.

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Anonymous - 1 d 9 h ago

you can order from CHEWY and they will deliver your dog food- and chewy is owned by pets smart. That cashier was MY daughter- what if someone you loved worked where they weren't being protected by their company

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rmd440 - 1 d 4 h ago


Bring your own mask, gloves, and Lysol

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Anonymous - 1 d 11 h ago


PetSmart needs to change some stuff up. If you're going to keep your doors open to the public, you need to limit the amount of people that can be in the store at a time, put up sneeze guards on the registers to protect the cashiers, and you should no longer allow the sale of small animals, fish and reptiles. People are coming in to browse and get out of the house and that is putting the employees at more risk! Or, you could close the doors to the public and only do curbside pick up. Which, is a much better, much safer option. Employees should also be getting paid extra for hours they work, and should not have to use sick time or vacation hours just to get paid if they decide to take an LOA during this. You have the money to pay your employees, so do so. I'm tired of being treated like garbage, by not only customers, but management as well. Something needs to change! And fast.

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BoycottPetSmart - 1 d 12 h ago

Its a shame you won't abide by the governor's order here in Michigan and close down your ALL your grooming departments. Corporate greed must take priority over the lives of the public!

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Henry - 2 d 13 h ago


Please close your stores to the public. Do you know families are going to your stores to "browse" because they are bored? My daughter works IN one of your stores. She goes in everyday she is scheduled risking getting the virus and taking home to her family. I haven't been able to be with my grandchild for over three weeks now because I can't risk being exposed to a virus. CLOSE YOUR DOORS TO THE PUBLIC

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Chauntelle - 2 d 10 h ago


Dogs need to eat. If ur at risk then quarantine. But dont push ur agenda or social norms on everyone else.

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Anonymous - 2 d 8 h ago

You have a lot of time on your hands to sit in front of a computer and bash peoples comments. What do you have to do with Petsmart and in what capacity? I'm sure they would like to know>

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Anonymous - 1 d 12 h ago

What the FUCK are you talking about lady???


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Steve - 6 d 6 h ago

I'm so sick to death with your stupid commercial 5 times an hour all day long that now I refuse to shop there!

Enough already!!!!

It's like Chinese water torture

Flagged for review. 
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Dan - 6 d 32 s ago


Regarding the stupid commercial where the snotty 13 year old girl rolls here eyes and demeans her mother regarding booking a groomer. Why would you ever produce such a terrible ad? It sure cured me. You won't get any more of my money.

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Chauntelle - 2 d 10 h ago


Then get off ur lazy butt and go do something productive. No ones making u watch tv. My God!!!

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Craig Zimmerman - 5 d 7 h ago

I just watched your commercial where a daughter books her dogs appointment with your app. The mother turns to her, bewildered, and says surprisingly "you did what"

You really missed a chance here. Instead of making mon look ignorant, she should have smiled and said "so you CAN teach a old dog new tricks"

Now that would have been a cute commercial, instead of just an ordinary one that is forgotten

Thank you

Craig Zimmerman

Summerville SC


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Chauntelle - 2 d 10 h ago


Y'all are watching way too much tv. U would have nvr seen this commercial had u been at work. And once u go back ull nvr see it again. So quit whining. U dont want to shop there then dont. Go throw a fit in somebody elses pet store. What a big bunch of insecure babies u guys are.

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Jennifer T - 4 d 10 h ago


I am absolutely appalled and sickened by this company. I have an immunocompromised mother who works there. She goes to work absolutely terrified every single day. My brother also works for the company and comes home terrified he is going to give it to one of us. We are a family of 5 and 2 of us have asthma, while one has a severe immune disorder.

Petsmart completely lacks any sort of sympathy or care for their employees. While the big wigs are sitting at home safe collecting their millions, the low level employees are forced to risk their lives with NO HAZARD PAY, NO NOTHING. We were quarantined and my mother and brother got NO pay what so ever for the 2 weeks they were home, they were told "use your vacation pay".. how unfair can they be? So they're supposed to take no vacation at all due to a global crisis? This company is also trying to open back up their grooming salon, putting even more people at risk. I am sickened and disgusted by this establishment. The least you could do is do curbside pickup only, but you're so money hungry you're willing to let people die. Shame on you petsmart, I hope your business goes under.

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Chauntelle - 2 d 10 h ago


Omg! She is a grown woman responsible for her own health she can stay home. My God! Ppl are so quick to blame others.

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