I want to complain about the lack of empowerment for employees to speak up when a customer is not properly wearing the facemask during this pandemic. A customer was in line with his mask well below his nose, he actually adjusted it several times to keep it below his nose. I said to him "with all due respect the mask is not doing anyone any good if you do not wear it over your nose." I have concerns for employees' safety and that of my own. The customer shrugged me off and actually adjusted it again BELOW HIS NOSE. All employees with whom I spoke after the incident said they did not feel empowered to ask the customer to properly wear his mask. In fact, I quote "we can't say anything to a customer about masks." I feel that employees should be empowered to request that all customers comply with proper wearing of face masks, and have the authority to not finish the transaction until a customer complies, or request that they leave the store if they refuse. POSTED SIGNS UPON ENTERING SHOULD HAVE LANGUAGE THAT ENFORCES THE MESSAGE OF PROPERLY WEARING A MASK, and not simply say "mask required." I'll keep an eye out for improved customer messaging, but I will not shop at PetSmart stores again until this has been addressed. I also plan to contact local media as this seems to be a problem for the big box stores in general. Sorry, but you're going to be made an example of what is terribly wrong with how corporations treat employees.
The terrible rating is completely about corporate policy! The employees with whom I interacted were professional and helpful.
I have made contact with this company before in regards to two managers in Anderson SC who commit acts of cruelty and neglect against animals and employees. I have now contacted the Humane Society of SC, PETA, the ASPCA, multiple news channel outlets, and I will be filing a police report against these two for animals abuse. Chuck and Bri, the managers at the Clemson Blvd location in Anderson SC, should NOT be at the helm of ANY business. Let alone be responsible for managing ANY person, or trusted to seem care for ANY animal. Nothing has been done about the awful people this company puts in positions of power. I will be calling PetSmart human resources and the head offices this morning. PetSmart has no business claiming to be an animal loving business when it hires abusers like these two.
I have a HUGE ISSUE!!! I have complained several times over the last 2 years. You have shared my account with someone else they get my points my emails that are being sent to another address. We have called and spoke with corporate they promised it was corrected. We have slowed to next to stopping using you do to this issue. No further contact from you regarding. I have now moved to a new state and decided to go back to you using my account. What happens when I do someone elses email showed up same someone that was on it 2 years ago!!! My issues was not corrected. I wrote this all out to Customer service and I was told oh sorry for the overwhelming emails we will disconnect that account?????!!!! What you shared my personal information and were informed and corporate was informed and you are still sharing my information to someone elses email address. (hidden) I know that because it showes up on my account!!
Your manager Elisa at the wendover location in Greensboro needs to be further training in customer relations. Was extremely rude and wasn't trying to help us figure out how best to return an item and pull a receipt. Dismissed us as soon as we walked up will be calling on Monday to further discuss. Pandemic gives no management/employee to act so rudely.
I am a frequent customer to the petsmart in Sioux City and have noticed over the past month that the uptake in animal care has declined. The employees there are great but animal habitats have looked extremely messy like they haven't been cleaned properly in weeks. From their reptiles (turtle tank) to cats and fish tanks. Just concerns me on how often some of these animals are being tended to and if they may become sick from lack of care.
My husband and I have been taking our now 7 month old puppy to get groomed at petsmart ever since we adopted her at 2 months. We never had a problem there until recently. My puppy is a pomsky breed so she's very fluffy and has a lot of hair. When I dropped her off at the appointment her groomer asked what I wanted done today. I proceeded to tell her that a small hair knot needed to be cut/ shaved behind her ear and then to just trim around the private area because I didn't want to mess with her undercoat. The lady said she understood and would only trim/ cut those 2 areas. Fast forward to when I went to pick my puppy up, the groomer had told me that she noticed my puppy's belly was shaved so she said she shaved over it again. I told her that I did not instruct her to do that and my puppy's belly was shaved because she recently had surgery. The groomer respond with "oh". When I got home with my puppy to check to make sure they didn't do anything else, I realized they left a piece of the hair knot behind her ear. There was also something black/ brown matted to her fur that they neglected to get out. I am very disappointed in Pet Smart grooming and will most likely be finding a new groomer.
PetSmart is in trouble, as reflected by the one star rating. I took our dog Apollo for grooming he had a chunk taken out of his male part and some kind of infection we had to take him to our Vet he was given a Antibiotic and Steroid they don't know what it is yet!? The PetSmart groomer never said a word to me.
At 3:05 I booked a grooming appointment in-person at the " 12971 FAIR LAKES PKWY
FAIRFAX, VA 22033" location for 3:30pm. Upon arriving at 3:30, I was told "I guess she's late, she hasn't arrived yet". I find this very unprofessional as I was not given a potential time of arrival, an attempt to locate the employee for an estimated time of arrival was not made, and no attempt was made to rectify the tardiness of the appointed employee nor was a time provided the next available grooming slot.
There was a dsicrepancy on my charge and I spoke to someone at Customer Service named Shameka. I can't tell you the last time I was treated so poorly. This woman has no business dealing with customers and people like this who represents your store will cost you business.
The new hyde park store central air vents are so dirty. Especially by the banfield area.
I need to speak to someone about the location in Moore, OK twice we've been in there and each time a different one young female worker was mouthy to me and my family that was 3 weeks ago went in today and a different one got super mouthy with me and my two young girls and smarted off to me. I left and will not ever to back to that location and possibly any PetSmarts rude people especially the younger generation employees they know everything
There needs to be some changes on the salon management at PetSmart, 1759 Apalachee Pkwy, Tallahassee, FL 32301. It is disgusting. They dont have the proper cleaning supplies for the batheing bunker and they dont have a shop vac. to clean up the dog hair. The hydro surge devices are not stocked at all they are falling off the wall. They do not have all the hydro surge shampoo stock they are supposed to have they literally have nothing. They only have 1 velocity dryer. You have to use shampoos that arent what the dog is getting so we are losing money on that. The walls are covered in atleast 2 inches of dust in the salon lobby. It is disorganised. Its just all over not taken care of like it should be. Someone needs to get in there and fix it. It is a unhealthy working environment. Im surprised dogs havent gotten something drom each other due to the nastiness oc the place.
I was discriminated at one of your stores for my medical conditions as well as possibly had my information at legally taken by a person of the name Nathan who worked for the store but did not identify himself has a supervisor and instead asked me to leave after he racially discriminated against him. I have reported you to the better business bureau PetSmart I thought you were better than this
I have been a customer for years. I had someone purchase food for me while I was out of town. They purchased theb wrong kind and now they will not let me exchange without a receipt. Not asking for money but just an exchange. Horrible customer service by Manager Annissa at the Petsmart on Irvington.
The ONLY STORE THAT WILL NT ALLOW U TO PURCHASE BY PHONE
ON COAST IS PETSMART D'IBERVILLE,
WE FIND SAME ITEMS IN FOOD AT TRACTOR PULL STORE WHO WILL TAKE CREDIT CARD ON PHONE ALSO T&T STORE
YOUR STORE SAID NO COPORATE WILL NOT ALLOW
U ARE LOSING BUSINESS
Shame in you for removing at flower seeds from your store and I don't mean the replace ent in 20 or 40 pounds! I buy a lot at your St.Clairsvilke for my dogs and xats as well, but will not return unless you bring back the seeds in the bird section. You could put the amount you wanted, so nice. Shame on you!
I am appalled that you took out sunflower seeds I. The black a d striped one which you've had for years! I purposely go to your store in St. Ckairsvilme because you can add as many as you want in your bag!!! Now, you no longer want to have them and my Sunni ure lived them a d I am not but I g in bulk if 20 or 40 pounds! I also have two cats and 7 digs, and I will no longer buy at your store for my lets unless you being back the sunfliwer seeds!
I bought werecsupposed be fish tank friendly ghost shrimp at the Shawnee Ok PetSmart and they turned into whiskered mantis shrimp that killed my fish. I am very upset.
I'd like to say there's a store in Glendale Colorado not following covid 19 guidelines. I also had returned 2 items and never got my money back so I went in today and the manager did not keep her social distance, was super rude and disrespectful, many employees lied to me after being told on the phone if my money isn't returned I can grab my items and leave. I was yelled at and she was not wearing a mask. I'm not from here I'm a 20 year old college student. Im going through a rough time and to be treated like that was very heart breaking and I'll make sure no one goes there.
What's up with this number
I have been a FAITHFUL Petsmart customer for 12 years. Unfortunately, my little pooch was recently diagnosed with Congestive Heart Failure (CHF) and when I called to make a grooming appointment ( same groomer for many years) I was told Petsmart will not groom dogs with CHF. I was devastated ( now pushed into not only worrying about my dog but thinking where do I go for grooming - I feel as though all of my faithful years as a client were simply not valued - in essence, we/Petsmart don't care now that your little pooch has CHF we will not be here for you. It saddens me to think that Petsmart would not instead of not grooming CHF dogs consider asking the client to sign some sort of a waiver ( if they fear something health wise can happen to the dog while being groomed). So very sad when businesses ( Petsmart) does not care about the whole customer not just the money the sustainer spends.
I had a scheduled grooming appointment for my dog today. Unfortunately the circumstances at the Petsmart didn't have the professionalism to handle the appointment. I waited outside the door to enter but there was a person with her dog before me, so I called to let them know I was there waiting. The person on the phone told me to come in, due to COVID-19 I know there are restrictions so I entered. I was told that they thought I was in the car and was told to go back outside. I was astonished to see what was going on in grooming department. There was no social distancing, way to many dogs getting groomed at that time of day. I waiting another 10 minutes with no call so I left the store. The manager called me a half hour later looking for me and I told her I left due to what I have seen within that grooming department at Petsmart. The manager told that they are in compliance with the CDC and said they got back up. I told her she never should have scheduled my appointment for today. I truly believe that Petsmart Grooming Department is not following the CDC regulations due to what I saw today. They also need to retrain the manager at the Petsmart in Tinley Park, Il. I wouldn't recommend using the dog grooming services at Petsmart at this location, I'm going elsewhere for sure.
I just left PetSmart store in D'Iberville MS without purchasing anything. When I walked in there was one cashier working and 12 customers in line. I saw an employee and asked are you all going to open another line. He replied he was waiting on a pet so couldn't really help. So I left and went to PetCo.
I'm guessing no one at PetSmart's corporate office reads these, but I leave my complaint anyway. Was at your Lexington NC stores #2730 today where I spent about $100. We have a pandemic but I saw no one cleaning carts nor disinfectant & towels with which to clean one myself. I do see a box of masks for customers who need them -kudos for that, truly, thanks. I had on my mask but some people could use one. Unfortunately the two employees I interacted with had masks on their head but weren't wearing them properly. It does no good to wear a mask loosely hanging under the nose as your male employee had his, or to wear it under the chin as your female employee had hers. I'm also commenting on a couple of the complaints I read here. For the man who wasn't given coins back. There is s national coin shortage. I don't really understand it either, but it's not a Democrat plot. Trump & his Republican administration is in charge, so if you want to blame a political party, blame them. But the blame here seemed to lie with a bad Petsmart policy or more likely a dumb employee who took a policy too literally. If the cashier had change in the drawer, they should have given you change back. St least that's my opinion. As to the person & their family who are angry because they were asked to wear masks, if you have a physical or psychological issue preventing you from wearing masks, you should have a note from a physician saying that. It need not give the reason why as that's no one's business but your own. However I would suggest you shop earlly in the day when fewer people are shopping to help protect both you & them. And the store employee shouldn't have been rude. As to the person who feels they have right not to wear one, you are foolishly risking the health of others & should be asked to leave. This is a public health issue. Your right to do as you please ends where it affects another's right to stay well because this isn't just about you. The mask prevents the spread covid-19 from respiratory fluids that fly through the air each time you speak, cough, sneeze, yell, sing, etc. You aren't wearing the mask to protect you, but to protect others from your fluids. This is important because people can have Covid-19 but have no symptoms yet still spread it.
Due to the support of politics with PetSmart charities you are losing more and more of my business as I find new suppliers. Spent 100.00 at a Mom and Pop store just now