Information, reviews and public commentary for US companies

 

Petsmart

Rating
0.986587
Address
19601 N 27th Ave
Phoenix, AZ
85027-4010
County
Maricopa
Contact
Philip Francis
Role
Chairman of the Board
Phone
(623) 580-6100
Annual Sales Est
$2,147,483,647
Employees
26,500
SIC Code
5999
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NJ against bullying in the workplace - 7 h 14 m ago

Seeing millions of complaints on numerous websites I wonder how this place stays open. It has to be that there's people out there that have blinders on or they have that mentality that things won't happen to their pet. We can't allow this to continue. This company is killing your pets or at the least maiming them. This is traumatizing to them and to the pet owners. It's bad enough they're getting away with bullying their own workers (0574), now they are continuing to get away with bullying and hurting our pets (our family). For the love of God, do something. Unite and fight them. One person can't do it alone, together we can make a difference.

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Old School values - 2 d 19 h ago

Wow.....after reading the comments I'm not sure if I want to continue w/Pet Smart....been happy until recently.....ran into problems....not resolved yet....depends on if Pet Smart corrects their problem.....sounds like they're the same as everybody else.....the customer no longer matters...old school customer service no longer exists.....will be back with outcome......

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Legal Beagle team member - 7 h 22 m ago

Eyes WIDE open. You are all seeing the big picture more clearly. The customers NEVER mattered. HECK, their own employees NEVER mattered. If they allow their own employees and managers to be bullied without repercussions your pets surely don't care. It's all about the mighty DOLLAR with them. WAKE UP PEOPLE. These are legit people going through a horrific event, enough to give you nightmares. I pray that justice will prevail for you all.

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Emily - 1 d 7 h ago

Emily Edlund is with Brenda Lara.

11 hrs

My friend sent me this today! Breaks my heart! She went to petsmart in BA.

"I took my dog to petsmart yesterday to get her groomed and an hour later they call to tell me she was not doing well. As soon as I arrived she was bleeding and was not able to close her mouth. I rushed her to her vet and I had the most devastating news that they broke her jaw and she will need surgery. Shes hospitalized with a feeding tube, IV fluids and pain meds around the clock. The hospital just called me and told me that they broke her jaw on both sides. They are referring me tomorrow to a dentist to see if they can do surgery ASAP. Petsmart is not taking responsibility. I'm going to go see a lawyer tomorrow and I'm also contacting the news to get the story out there. This is very painful and I don't want nobody to go through this. Pets are not animals they are family too. ."

I'm attaching the picture of her sweet dog.

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Hill - 2 d 14 h ago

3

Saw a dog in fort gratiot mi petsmart that fell of the table it was a big beautiful American bulldog already let you're corporate office know because I dont think the groomers there know what they are doing

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Jim Super - 4 d 12 h ago

0

Your online order process is shit. It declines my card saying it can not validate the card. I tried 4 times, then called and the customer service rep says to call my bank and have them re-set my address. The rep says the decline is because your new system can not verify address. Ok, so I did not realize I fucking work for PetSmart, I should have checked the schedule today. Here is a novel idea. Why don't you have your software vendor fix it or your IT department fix your frigging system. Shit heads. Hey Philip, was the new system a cost cutting measure so yu could buy a new boat to ski behind? Bite me.

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Michelle Liggett - 5 d 5 h ago

5

I raise Zebra Finches.

I would like to become a provider to PetSmart. I am in Anderson SC. What do I have to do? Is there a form I fill out and take to the Anderson location?

Sincerely,

Michelle Liggett

U.S. Navy Retired

(hidden)

(hidden)

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patty235@juno.com - 5 d 20 h ago

1

I have asked before are you limited on how many bags you can use to bag a order? I received a email back with a little sarcasm in it. I hadn't been to the store for a while and my sister and I went there and again 37 cans of food in 1 bag and now you can't even take the cart out of the store. My sister had several bags since she has to buy more. What is going to happen when a customers bag breaks on the way to car and the cans are rolling around the parking lot? This store lacks customer service and we have decided maybe it's best not to shop here anymore!

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Legal Beagle - 6 d 19 h ago

This past September marked the one year anniversary of those bullied Moorestown employees and managers losing their jobs. The memory of that month and the months following, is still fresh in everyone's minds. With Mr. Gaines gone and forgotten, his torment of those victims are still unresolved and not forgotten. We won't and will not forget this horrible event and the pains he caused. This holiday season when those poor people are struggling to give their children presents, our hearts go out to them.

That being said, we at the Legal Beagle team wants to wish all of the victims if this a happy holidays and know that we aren't giving up the fight to get you the justice you deserve.

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Mustloveanimals - 7 d ago

I absolutely adore your 2018 holiday (Christmas) commercial!!

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Anonymous - 6 d 19 h ago

Shame they put so much effort in their commercials and not their employees and managers. "For the love of pets" Haha Haha. They allow bullying store managers get away with murder and ruining careers. Hint, store 0574.

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Laura - 9 d 9 h ago

0

your store in new castle pa is HORRIFIC your little gold fish tanks were in DEPLORABLE condition They were too many of them in one aquarium and there were AT LEAST 30-40 dead fish among the living ones AND their carcasses were eaten away and stuck everywhere Your stupid employees made lame excuses for why there had been dead rotten eaten fish (tons of dead ones) still in the tank The treatment of all your pets is INHUMANE I will report this and everyone i know will boycott all of your stores AND your other locations are the same Y'all should be ashamed of yourselves

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Not happy customer - 12 d 11 h ago

The Pet smart in Conroe Texas refused to sell me a snake. They claimed my grandson that has spent hundreds of dollars in their location, does not treat his snakes right. He buys them expensive cages, the best bedding, water bowls to bask in, lights for warmth., fresh mice every week.How is that not treating a snake right. We will be an exclusive Petco shopper from now on. I was totally not happy with the accusations. They do not live in our home. They do not know how our pets are treated. We have two pythons, a and 9 other snakes that are growing and thriving.

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Jeannette siukola chwaliszewski - 15 d 19 h ago

0

I TOOK MY PRECIOUS CHOCOLATE LABRADOR TO THE PESTAMRT FAIRFIELD, CA. THE DATE WAS 09/07/18 FOR GROOMING. I NOTICED HOW FRANTIC THE STAFF WERE. IT WAS NEVER LIKE THAT. BUT, SINCE MY BAILEY HAD HER CURRENT GROOMER THERE, I LEFT HER TO PROCEED FOR GROOMING. THAT WAS FRIDAY, ON SUNDAY WE WALKED HER TO THE PARK. WHEN WE GOT HOME NOTICED BLOOD COMING OUT OF ONE HER NAILS. WE LOOK. HER NAILS WERE TRIMMED TO FREAKING SHORT, YOU CAN SEE HOW PAINFUL IT MUST BE FOR HER WALKING. THERE WERE TRIMMED BY JEANNE. I TOOK MY GIRL THE NEXT DAY TO THE VET(BANFIELD) TO CHECK HER OUT FOR POSSIBLE VIRAL, OR INFECTION. THE VET SAID, SHE WAS OK AND SENT US HOME WITH MEDICINE.2 WEEKS PASSED UNTIL BAILEY'S BATH. I TOLD THEM ABOUT THE INCIDENT. I TRUSTED THEM SO MUCH THAT AFTER 09/07/18 AND 09/21/18 MY GIRL HEALTH WAS DECLINING. I TOOK HER TO VET AGAIN 09/25/18 FOR POSSIBLE KENNEL COUGH. BAILEY HAD HER FLU SHOT LAST YEAR. SO THE VET GAVE HER ANTIBIOTICS AND CAME HOME. ON 09/28/18, I CAME HOME. OUR ROUTINE TO FEED HER DINNER. SHE WAS NOT INTERESTED. SHE WENT OUTSIDE TO HER FAVORITE SPOT AND SHE PASSED AWAY. IT WAS THE WORST EVENT OF MY LIFE. TODAY THE VETS HAVE NOT CLUES OF THE CAUSED OF DEATH. I HAD BEEN A LOYAL CUSTOMER OF BANFIELD AND OPTIMUM PLAN FOR 10 YEARS. I FELT EVERYONE LET MY DOG AND ME DOWN. NOT KNOWING WAS THE CAUSE OF DEATH. THEY TELL ME SOMETHING AND THEN THEY TELL ME SOMETHING ELSE. I AM SO ANGRY. I STILL THINK MY FUR BABY DIES OF A VIRAL INFECTION FOR HER NAILS TOO SHORT, AN THE VET DID NOT CARE FOR HER. FURTHER ASSESSMENT. MY BAILEY WAS ONE THE MOST HEALTHY DOGS AND BEST LIFE PROVIDED. I DEDICATED 10 YEARS TO MAKE SURE SHE HAD A THE BEST LIFE. THAT WAS MY PROMISE TO HER. I FEEL THAT FAILED HER THAT DAY EVEN I PROVIDED CPR ON HER PASSING DAY. I AM SO SAD... I WILL NEVER USE BANFIELD, GROOMING, TRAINING ETC FROM PETSMART.

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marni - 12 d 13 h ago

0

Jeannette,

All you did was trust those who are supposed to be professionals. I hope you sue. Even if you don't win, at least they will have another mark against them. In the past few years I have heard horror stories about banfield/petsmart.

You loved your fur-baby and did all the right things. I pray your heart is comforted.

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Anonymous - 19 d 17 h ago

Dear Mr. Symancyk C.E.O. of PetSmart,

Good day sir. How are you? How's business? Great, love to hear it. I have a question for you sir.

What are you doing about those poor employees of yours that were bullied out of their jobs at the Moorestown, NJ location, store 0574???? Its been a while, since September 2017 to be exact. Oh, really??? Did you say f!@# them??? Okay Well sir, we want to know why nothing was done about it??? Why wasn't there an investigation done??? Did Angel James lie to you about the situation??? Yes, you say. Okay. Whatcha gonna do??? Nothing, you say. Hmmm, doesn't look good for you and the company. I don't care, you say. You are making money they're not, you say. Awesome!!! You're a great new C.E.O., anyone would be proud. Reality is, noone is. You sit on your throne in your wall to wall carpeted office with your little mini fridge filled with vodka while those hard working people lost their jobs to line your pockets with those crisp 100 dollar bills. As your throwing your weight around the office and boardrooms, your employees are suffering or suffered at the hands of a bullying store manager that obviously had an ego problem. For those still unemployed by a egotistic manager of a store, we salute you. Your pain is felt by millions. As for this so called new C.E.O. good luck on life. Karma is a b&*%@ and your castle will crumble too just like for those poor people.

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Legal Beagle - 19 d 18 h ago

We all know the cowards at the PetSmart corporation doesn't read these complaints or complaints from other sites. If they did and listened to them, they would straighten out the issues within their stores. Since they don't give a flying f*@# about us and the issues we all face, we're on our own. They don't care about us, our pets or their own employees for that matter. They have a team of the best lawyers money can buy. As a whole, we can only hit them where it hurts. Example; Don't shop there! , they'll lose money. Don't work for them, they'll have to close their doors. Spread the word to everyone you see with a pet. We have to show these corporate stiffs that we are tired of their bull s#$%. Raise up people!!!! Protect your pets, protect future pet owners.

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Anonymous - 19 d 18 h ago

0

First of all, I want to say thatch took my German shepherd to the pet smart salon, in Martinsville Indiana, where he was groomed by Amanda. She did a terrific job. Augie looked and smelled a wsome. I was excited because we just moved to the area, and Augie had the same groomer since he was a puppy. He is now 2. However she proceeded to explain to me that pet smart has a rule that they cannot use slip proof leads on the dogs. I guess Augie had backed out of the lead a few times. She said he wasn't aggressive, and let her put it back on, he was nervous when I left him, because this was a new place and a new groomer. I was then told that pet smart could not groom him again , because he backed out of the lead. I would think that you would give a dodo time to get used to someplace. She also said he was biting at the water in the tub. We play with him , using our hose, so he was just playing. This dog has all 3 canine good citizen certificates and lots of obedience training. I was a little humiliated. It's like being told your child isn't welcome. I have seen little dogs try to bite groomers, and he wasn't close to that. I need to start over now to find another groomer which is disapointingm especially for Augie. Amanda did a great job on him, but was all ruined when I picked him up. I have taken him everywhere in public, and he always behaves like a gentleman. Please know I will not be patronizing any of your stores in the future, and I will find a groomer that is willing to give my dog a chance to get used to new people and places before jumping the gun and saying he Can't be groomed there because of first time jitters. I am sure you won't concern yourself with this, but I am very disappointed thank you Sheila Vanek

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Anonymous - 20 d 11 h ago

0

It is with a great deal of sadness that I write this. I took my dog to be groomed today at 12:30 pm. I had scheduled the appointment with Lucia as she had done a great job in the past! Today was a different story. At 5:00 omissions called to see how close to be finished they were. I was told that Harley had really bad mats on his legs. He had been bathed and brushed a little bit and put in a crate to d other dogs. Harley is with us 24 hours a day and goes out to relieve himself every 2-3 hours. I asked if he had an opportunity to do so and was told no, he can just pee in the crate. That is not going to happen. What do dogs do who come there for doggy day care?? Gi 10-12 hours without a potty break?? I was told I could come in and walk him if I wanted to. But it was going to be at least 2 1/2houra at the least to finish him since he was so matted. I asked them to get the dog ready I was coming to pick him up and I wouldn't be paying them for keeping my dog in a crate all day. I arrived at the store to find the manager waiting for me. I was told that they did everything right. I tried to express my concer to them but was just told that I was wrong and they were right. I was also asked if we ever brushed the dog. I told them yes we brushed him usually daily, had a detangler comb and a metal comb we used on him. They said "well, you have to use a comb. I took the dog and left!!

AfterI got the dog home to try and find all the mats he supposedly had that she had not had time to mess with. After feeling all over the dog, there were no mats!! I was furious when I picked him up, I was livid now!!

Additionally, I paid your fee for extended dog training because as a puppy, he had issues we wanted to deal with. The trainer just looked at me when I told hm that he is a Wheaton terrier and said, they are almost impossible like some other breeds he named. Took my money and enrolled me I the training. As class progressed, and Harley was compliant when he saw fit, I was looking for help but he seemed to focus on the newest dog in the group. I finally stopped going after about 8 weeks as it was a waste of time.

I am mst disappointed that an irganiAtion that says every one of their employees have the best interest of the dog in mind can fail so miserably in their tasks.

Please free to contact me if you have further questions at (hidden).

My dog nor I will darken any of your establishments again and I will be happy to tell all my friends and casual acquaintenanceshiw poorly you performed. Joyce A Berry, MSN, RN

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Pyper - 20 d 10 h ago

I won't take my Schnauzer to a groomer any where ever again. They manually squee,e their anal glands . Bruised her and she had so many issues over this. The vet said never allow a groomer to do this.. Took a year to get her well. Only a good vet. One that loves animals. And you must be careful there. Thankfully I have a wonderful caring vet....Pyper loves to go see him!...Pypers mom!

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Legal Beagle backer - 24 d 9 h ago

This company is going down people. Look at the way they treat their employees and managers. Look at the way your pets are treated. The future is bleak for this company. Losing customers and employees left and right. There are other stores out there that are cheaper, treat pets better and respect their employees. Hint Hint Moorestown.

Corporate is a disgrace and I'm glad their billion dollar investment is costing them every day. Hahaha.

Angel James, I hope you have a back up career.

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Anonymous - 21 d 15 h ago

That's my feelings also.

Alexander J. Hakim PhD

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Alexander J. Hakim - 21 d 15 h ago

For over a year and a half I have had nothing but praise for your Plantation store on Sunrise Blvd. But as the saying goes, it takes one rotten apple and a presumed manager to stand by this smelly apple to flip the pages and eliminate all the good that I have experience for over a year and a half.

Now, I am faced with a highly ubknocktious and rude young Latino who tells your clients: if you don't like it, go somewhere else. I demanded to see the manager who stood up by the employee, when I promised to go to higher up in your esteemed company, hoping you will take appropriate action.

Thank you and sincerely,

Alexander J. Hakim PhD

(hidden)

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mbarth2@verizon.net - 30 d 38 m ago

0

Today is my last day shopping at PETSMART. They refused to give a sale price for any item without

giving them my phone number. They also refused my pet rewards card.

This has become a pain to shop here. Customer friendly it is not!

I will feed my 5 cats from a nicer place!

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Anonymous - 25 d ago

Another PetSnart customer bites the dust. Customers and employees are jumping ship.

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