Information, reviews and public commentary for US companies

 

Petsmart

Rating
0.956028
Address
19601 N 27th Ave
Phoenix, AZ
85027-4010
County
Maricopa
Contact
Philip Francis
Role
Chairman of the Board
Phone
(623) 580-6100
Annual Sales Est
$2,147,483,647
Employees
26,500
SIC Code
5999
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Anonymous - 16 d 3 h ago

0

I called this Morning 1/2/2019 to try and make an appointment for my dog Trixie Lynn Myers. While I do not have the associates name, I asked for an appointment today 1/2/2019 or possibly 1/3/2019. I was advised 4:00 pm. I asked if anything earlier. I was then advised to bring her in at 1:30. At 9:16 a.m. I got a call from the grooming dept to bring her in at 2:00. I get there today and they advised me I did not have any appt until 1/4/2019?????????? I will be out of town on 1/4/2019 for a family funeral. I NEVER ASKED FOR AN APPT on 1/4/2019. They advised me they are now BOOKED UP. The mannerism was cold. I am sorry to be leaving Pet Smart Grooming however, this was not right with all the confusion and acting as if I should have known appt was on 1/4/2019. Additionally I am also considering leaving Pet Smart Plan period. The only bad experience I have ever had with your company.

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Laura - 2 d ago

0

Count Your Blessings and Yes Find another groomer PetSmart is under fire for injuries and deaths and cover ups almost 85 since 2015 and those are only the ones we know of! There is a law going before the assembly in NJ a law being presented in NC and now one being prepared in CA for regulations on pet grooming because of these issues! If you wanna learn more you can check out a group at Justice for Gunner and other Fur babies on FB or our website justice4ourbabies.com Good Luck

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John D - 6 h 50 m ago

I agree that Pet Smart And Banfield are horrible! I had problems with both. I went to the Pet Smart/Banfield location in Schaumburg, Illinois. Stay away from there! Banfield nearly killed my dog. I brought him in for his 6 month check up and was told everything was fine. The next day he had an ear infection where I spent the next 3 months going back and fourth including home treatments to get it cleared up. They said his ear infection was gone. I did not believe them. I got a second opinion and found out he had a cancerous tumor in his ear canal and needed emergency surgery. He had a total ear canal ablation and lost the hearing in his right ear. It is so sad! They gave my dog 5 months or less to live. 1-2 years with chemo and radiation. I have been treating him holistically and he's been doing great for over a year now. I reported all 3 vets that treated my dog at Banfield to the Illinois Department Of Financial And Professional Regulation. They are currently investigating my case. I hope those vets lose their licenses and I hope they shut down that location. Be very careful with vaccinating your dogs! Dogs are being overvaccinated and they are getting sick. Please read this article. Google the Bloomberg article called "The High Cost, High Risk World Of Modern Pet Care. You will see what really goes on at Banfield. The only way we can stop this is to get the word out to the media. After my case is completed I would like to contact 60 Minutes, Dateline, and 20/20. After people watch what really goes on at Banfield and Pet Smart no one will want to go there. So many of you could tell your stories too. Let's get these bastards closed down.

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Laura - 1 d 9 h ago

0

PLASR DON'T TRUST THESE PEOPLE WITH YOUR BABIES! Here are the names of so many that have been Injured or Killed in their Grooming Shops and these are Only the ones we know of since 2015 Check out Bijous law there are also 2 other states preparing to present Laws or vote requiring regulations on pet grooming so that this won't happen anymore and responsibility is taken! As of right now PS has yet to own up to any injuries or deaths in their care as you learn here Corporate cares less! Also check our JusticeforGunnerandOtherFurbabies on FB many share their stories and support there! 1. Abby 2.Bijoux 3.Brewster 4.LuLu 5.Coco 6.Gunner 7.Jazmin 8.Blue 9.Apollo 10.Harley 11.Koda 12.Scout 13.Rocky 14.Misha 15.Daisy 16.Benny 17.Pricilla 18.Beau 19.Jill 20.Cleo 21.Fluffy 22.Chiweenie 23.Princess 24.Gracie 25.Doe Doe 26.Ranger 27.Henry 28.Tucker 29.Carlita 30.Brutus 31.Benji 32.Bubba 33.Caroline 34.Fabio 35.Rookie 36.Ollie(Maltese) 37.Darby 38.Max 39.Colby 40.George 41.Annabelle 42.Pete 43.Duchess 44.Baboo 45.Teddy 46.July 47.Rufus 48.Ziggy 49.Aspen 50.Lexi 51.Cloudy 52.Beauvine 53.Oliver Buttons 54.Boo 55.Ollie(Pug) 56.Pepper 57.Demon 58.Casper 59.Buff 60.Sierra 61.Sadie 62.Spanky 63.Duke 64.Skip 65.Joey 66.Meko 67.Koko 68.Mercedes 69.Masquina 70.Jax 71.Dozer 72. Caesar 73.Susie 74.Shorty 75.Teddy 76.Gidget 77.Joey 78.Winston 79.Temujin 80.Rosie

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Laura - 1 d 8 h ago

0

Just an example of how far they will go to keep a blemish off their so special little torture chambers #27 from the name list above Henry a 1 yr. old Doxie went in for a nail trim 3 yes 3 min later was brought out foaming and bleeding from the mouth! Post mortem X-rays showed broken ribs and a punctured lung the groomer was charged yet some how acquitted of any wrong doing and walked to continue grooming guess who helped him! RIP Henry

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Joelle Dumont - 54 d 19 h ago

1

I regularly shop at the PetSmart at 745 West Huntington Drive in Monrovia, California for my two cats. I adopted one of them from the store and the organization in charge of the cats for adoption is Homeless to Forever run by a woman named Catherine who lives in Monrovia. She's horrible and nasty to deal with and the cages and living conditions of the cats in the store is abominable. Filthy, no food or water, litter boxes always need to be cleaned, the cats all look miserable and sick and most have eye infections. It's pitiful and horrific. She made the adoption a process a nightmare. I've complained to the Monrovia PetSmart but nothing has changed. Someone needs to do something about the living conditions of those poor cats.

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Laura - 2 d 23 h ago

0

This is what Aggravates the Hell outta me! PetShit don't do right by any other animals in their care from Grooming to for sale WHY Just WHY would ANY rescue or shelter think they would care for theirs! PetSmart is supposed to take care of them while there is no one there from the rescues/shelters! I get they wanna get these animals seen but really at least do it in a way you know they are being cared for!

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Anonymous - 54 d 7 h ago

I WILL NEVER USE THERE GROMMING...MY ONE DOG IS A HOUSE DOG GOES OUT ON A PATIO FOR POTTY HER GROMMED THERE WAS CHOPPY AND SHE PICKED UP TIcks there

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Laura - 2 d ago

0

They Are Abusing Injuring and Killing Babies left and right in their grooming shops corporate is doing EVERYTHING they can to cover it up they are under fire check out Bijous Law that is in NJ but there are also Laws being prepared for presentation in 2 other states and NJ is not far down the chain from a federal Law! The Most Haunting story of just how far they will go to keep their business squeaky clean is the case of little Henry 1yr old Doxie murdered during a nail trim postmortem x-rays give more than enough evidence that he was murdered and the groomer was acquitted guess who got him out of it! It would be a blemish on their name! Here's Henrys story! PLEASE don't ever go to PS for grooming and spread the word They Do Not Care! https://www.nbcbayarea.com/news/local/Dogs-Regular-Groomer-Speaks-Out-on-PetSmart-Death--379879561.html

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Roxana - 44 d 20 h ago

0

I have brought my dog to have nail grinding for about 6 or 7 years. I have never had a problem until the last time. They said my dog would not cooperate to have her nails ground. Today they absolutely refused to groom her other than asking for them to be clipped. I said no and took her to PetCo. It took the PetCo groomer less than 1 1/2 minutes to grind her nails. I have a video to prove it. My opinion is that PetSmart's groomers lack the desire to do what they are there to do. Working with animals is not easy. If you want an easy job, you need to go do something else.

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Laura - 2 d 1 s ago

0

They Are Abusing Injuring and Killing pets left and right in their grooming shops corporate is doing EVERYTHING they can to cover it up they are under fire check out Bijous Law that is in NJ but there are also Laws being prepared for presentation in 2 other states and NJ is not far down the chain from a federal Law! The Most Haunting story of just how far they will go to keep their business squeaky clean is the case of little Henry 1yr old Doxie murdered during a nail trim postmortem x-rays give more than enough evidence that he was murdered and the groomer was acquitted guess who got him out of it! It would be a blemish on their name! Here's Henrys story! PLEASE don't ever go to PetSmart for grooming and spread the word They Do Not Care! https://www.nbcbayarea.com/news/local/Dogs-Regular-Groomer-Speaks-Out-on-PetSmart-Death--379879561.html

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Anonymous - 42 d 23 m ago

0

My wife works at the Hamburg store in Lexington Ky. I'm sure you'll recognize this store. It's is one of the top 5% stores company wide. The mistreatment she has received since being there is deplorable. When she started. She stepping into a grooming salon manager. Before she took that position, that salon had not made plan for over a year. 3 months in she had that salon passing plan by thousands. During this time she was pregnant. Every time my wife have work restrictions the store manager went out of her way to not accommodate them. We even have printed email proof of her conspiring with the district manager to not accommodate her. She then forced my wife on maternity leave 3 weeks early. We had to battle with the hr department to recieve her benefits. Since she has been back to work that woman has made her life as hard as she possibly can. She has made everything so stressful that my wife now has to go to counseling to deal with her anxiety. Work endured anxiety. Everyday she goes to work she wonders if she will be fired that day. They have been searching for anything they can to get rid of her. Since she had gone to hr about her mistreatment, discrimination and retaliation. This company seems to be the worst company I have ever heard of. I work for Walmart and half the things that have gone on here would have gotten anyone fired. I have seen corporate come through and clean house. Yet you people stand behind these people that make hard working good peoples lives hard. She has wrongfully fired a few people. She denied one of her employees workman's comp from a work related injury. Made him stay his stuff and didn't allow him to go to the hospital. Now she is working to fire him because he has restrictions from the surgery he had to get, because of the injury he sustained at work for petsmart. She makes fun of her employees and talks bad about everyone. This company should be ashamed of the treatment of its employees. If I were a corporate lead I would be embarrassed that people like this are representing this company.

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Anonymous - 37 d 6 h ago

Like you, those Moorestown NJ managers and employees went through with a bullying store manager. There was email evidence of this bullying but, the emails were deleted due to fear of losing jobs. This man, Mr. Gaines got away with bullying managers and employees out of their jobs and careers. Corporate sat on their hands as hard working loyal workers were fired, quit, walked out due to this man. So, what is there to do when corporate doesn't care? Nothing was done to rectify this even after complaints were done and all that jazz. They flat out don't care, you're easily replaceable. That's it.

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Laura - 2 d ago

4

Corporate don't give a shit as long as they can sit on their greedy padded ass they won't do anything to better their business for employees or customers!

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Ana Reed - 28 d 7 h ago

0

I have always supported Petsmart. I always thought that taking my dog for a bath was no problem and cutting hair around the eyes. Yesterday I dropped off my dog. I was told they may need to cut his hair as there was matting. As much as i palpated I swear I could not feel it but she said to do it only if it was necessary. When I picked him up, he was completely shaved! completely. It was such a shock. The dog is now in a ball and will not move. I am besides myself. This is my companion. I will call today and speak to the manager. I wont go there anymore.

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Laura - 2 d ago

0

They Are Abusing Injuring and Killing pets left and right in their grooming shops corporate is doing EVERYTHING they can to cover it up they are under fire check out Bijous Law that is in NJ but there are also Laws being prepared for presentation in 2 other states and NJ is not far down the chain from a federal Law! The Most Haunting story of just how far they will go to keep their business squeaky clean is the case of little Henry 1yr old Doxie murdered during a nail trim postmortem x-rays give more than enough evidence that he was murdered and the groomer was acquitted guess who got him out of it! It would be a blemish on their name! Here's Henrys story! PLEASE don't ever go to PS for grooming and spread the word They Do Not Care! https://www.nbcbayarea.com/news/local/Dogs-Regular-Groomer-Speaks-Out-on-PetSmart-Death--379879561.html

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steve l - 45 d 19 h ago

0

went to pet smart in babylon on montauk highway were i had a girl tylor groom my dog we asked just for a trim mostly around the face and the legs teeth brushed and his nails clipped she told us he was mated up in which he really wasn't she charge us a demoting fee which i didn't care it was cheap anyway but instead of debating him and trimming him she shaved him when we told her we did not want her to shave him and company policy is to call to get permission first also we know about the dematting thing and we always comb him a day or two before to make sure it isn't an issue now the dog looks like an ugly rat we hallway go about every 5 weeks we usually see someone else but she wasn't available we are good customer always bring the dog there buy supplies for him also spent thousands on aquarium and equipment would like to see this girl get fired will go to the better business bureau i am pissed i rate it terrible for this experience but honestly i usually do have a good experience that why i keep coming back

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Deana linebarger - 19 d 46 s ago

0

asked for a trim nail clipping

He's shaved BALD all except his Ass

Nails not clipped $64.18

The non professional manager told me via phone take it up with the person that dropped him off for me

Corporate got a call and will keep getting them til I get a refund

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Laura - 2 d ago

0

Good Luck with Corporate they rarely if ever do anything with the public they sit on their fat padded asses mean while pets are being injured and dying constantly in their shops! They are under fire there are 3 states pushing for regulated grooming laws because of this! Check out Bijous Law

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Laura - 2 d ago

0

Don't take your baby to PS for grooming they are under fire for all the injuries and deaths in their shops!

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Anonymous - 19 d ago

1

The young girl who checked me in for nail trims at the Liberty Missouri store looked like she was high as a kite! Did not want her to touch my dogs. I can't believe you allow high people to work in your salons.

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Laura - 2 d 40 m ago

0

This does not surprise me Don't take your babies to PS they are injuring and killing dogs at a rapid rate just check out this Gorgeous little boy and the groomer that killed him! Although he was acquitted on all charges(PS Corporate $ they don't want that blemish) It is VERY Obvious from x-rays and postmortem report what happen he was murdered! They will hire anybody! https://www.nbcbayarea.com/news/local/Dogs-Regular-Groomer-Speaks-Out-on-PetSmart-Death--379879561.html

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Nkristine21 - 19 d 24 h ago

0

I went into PetSmart at 865 Colusa Ave. in Yuba City, CA 95993 to look at a leopard gecko. The first thing I see is that they had 4 geckos in one tank, which is dangerous for the geckos as they are solitary creatures and will fight for food. The one I was looking at was super skinny so I asked the attendant if I could see him. As she picked him up we saw that he had a prolapse and needed vet care. I offered to take him to the vet but they told me it was their policy to take him, and would take him in that day. I came back the next day to see how he was doing and they said he still hadn't gone to the vet but they had an appointment for that day, again. The day after that, I went in again to check on him and at first they told me he still hadn't gone to the vet. I offered again to take him myself and they then changed their story to that he had been adopted out. I asked "with a prolapse?" And they responded "no, actually, I think he did make it to the vet." I feel like they aren't telling the truth on whether or not he's okay or has actually been adopted. It's strange for them to keep changing their story and I feel bad for the gecko that may be suffering. I hope he hasn't passed away and is getting treatment. Please consider revamping your reptile strategies to better suit the specific animals' needs. I won't be shopping here again until I hear about some changes to the way they treat their animals.

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Laura - 2 d 24 h ago

0

THEY KILLED IT IF NOT THREW HIM IN A BAG ALIVE AND OUT IN THE GARBAGE BIN YOU SHOULD REALLY READ UP ON PS! They are under fire for the care or lack there of for in shop animals that they would rather throw away alive then get them help they don't wanna waste the $ for the little they get for the animals to begin with! They are under fire for hundreds of injuries and deaths in their grooming! Before I even finished your post I already knew they tossed his ass out! They toss out sick guineas all kinds alive or freeze them then dump them It's ALL ABOUT $ for them!

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Dorie Tepper - 16 d 4 h ago

0

Today I had an appointment for my dog at the pet smart in crestwood Illinois. For a bath and nail trim. The appointment time was for 10:00 am. By the time Gianna got done with the paperwork it was 10:15 am. I went up front and paid for the service. Went out to my car (because that's where Gianna told me to wait for her phone call to pick up my dog). At 10:30 am my phone rang so I answered it. It was Gianna telling me that my dog was done.

But when I dropped her off she said that it would take about 45 minutes to an hour. So in 15 minutes my dog was done!! When I went back in the store to pick her up, I asked her if my dogs skin was dry? She said no because my dog had pooped and she had to rewash her. Plus she said that my dog was drooling and again she didn't want to wash her again. Really????

I'm sure my dog is NOT the only dog to ever poop. But the problem with this whole thing is that.

There wasn't a single person in the grooming room. My dog was the only one in there. There were 4 girls working in there. And they were all standing around because there was NO one in there except me and my dog. So it's not like there were busy. Is this how you train your help? If she doesn't want to do the job the right way get rid of her. I paid for a lot of money for half a job. I'm a senior citizen and my funds are limited.

I don't mind paying for a service but I want it done right and complete. I asked to speak to the manager and she came up front. I told her what happened and she said oh sorry. Why didn't she take me back to the groomer and find out what happened and why? And she's a manager? Your customer service in that store is terrible. All I can say is if my dog gets sick you will have a law suit on your hands.

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Laura - 2 d ago

0

DON'T TAKE YOUR DOG BACK TO PS IF YA LOVE HER! SHE MANAGED TO WAS HER DO HER NAILS SHE POOPED AND SHE GOT ANOTHER BATH IN 15 MIN COME ON NOW! THEY WILL SERIOUSLY INJURE OR KILL YOUR BABY MARK MY WORD GET A NEW GROOMER NOT WITH PETSMART! CHECK OUT Bijous Law, Check out Justice ForGunnerandOtherFurbabies on FB, or go to justice4ourfurbabies.com Good Luck!

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