Information, reviews and public commentary for US companies

 

Petsmart, Inc.

Rating
0.968421
Web
www.petsmart.com
Address
19601 North 27th Avenue
Phoenix, AZ
85027
Phone
(623) 580-6100
Fax
(623) 395-6517
Twitter IDs
@PetSmart
General profile image

Nancy Griffin - 5 d ago

5

Petsmart located on Tustin ave in Orange, California has a wonderful employee named Jessie Huerta. He always goes above and beyond his job duties at this store. He really cares about his customers and their pets. And went out of his way to connect me to their adoption group A Positive Approach to help me get assistance with finding homes for kittens I had rescued. He is an outstanding Petsmart employee. He's never to busy to help. Thank you, Nancy Griffin

General profile image

Jeffrey - 167 d 10 h ago

0

PETSMART considers Pitbulls to be a "Bully Breed" - tantamount to RACIAL DISCRIMINATION!

Their corporation even admit that they ban pitbull puppies from socialization classes. Any animal species can become a "BULLY" if they have no social skills, so PETSMART perpetuates the stigma.

PETSMART ETHICS & INTEGRITY statement is a joke! They have no integrity!

BOYCOTT PETSMART!!!

General profile image

Anonymous - 144 d 15 h ago

You understand that the classification "bully breed" means BULLDOG right?

General profile image

Jerry - 15 d 7 h ago

1

I agree a boycott. After 2 years of being a so called member today they demander my email in order to give a $2 discount posted on a $25 box of food . I said no that's private and a privacy issue and I don't have to. Also a 4th amendment issue and I'm not going to be forced or blackmailed so they can sell or profit from it or intrude on my right to privacy. Boycott

General profile image

Anonymous - 40 d 6 h ago

The pet smart near me the fish are dead not cared for that are unhealthy and the one in whitehall the fish are the same way too thay act like thay know more then a older person who has experience with animals .the kids thay have working there are in professional and some are smelly like thay dont bath it's pitiful walking in there looking at the dead fish and other pets too

General profile image

No More - 54 d 7 h ago

0

Today, May 30, 2019, I called for an appointment for my dog to have a kennel bath. I was given a 9:30 am appointment this morning. My dog had been bathed at that Lakeland, FL location at I-4 & FL Hwy 98 a number of times. I was asked if my dog had been given shots within the last couple of days and I replied no. Once I arrived and brought my own medicated shampoo, I was asked if my dog was on any medication, I replied Trifexis, and daily Benedryl for her itching which she had been taking for over a year. The groomer refused service and said that they do not bathe dogs on sedative medication. I became upset since I drove quite a distance to make the appointment and told them that it was NEVER disclosed before the appointment or for any other baths that she had in the last year! They wanted me to reschedule. What really enraged me was when the person who gave me the appointment looked me in the face and LIED when she told me that she disclosed it over the phone. THAT MEANS THAT SHE WAS CALLING ME A LIAR! I do not recommend this Petsmart store. Unfortunately, it is the only one in Lakeland!

General profile image

Anonymous - 73 d 15 h ago

Store 1086 in RPB needs serious attention. Pets they have for sale are dying left and right and the so called "managers" don't care enough to address the situation.

General profile image

Carolina Mora - 131 d 10 h ago

0

I am very disappointed on the lack of communication and how they can make a potential great addition to the team look bad. About 7months ago I had an interview a d technical in one of your locations in San Diego. U was offer the position for groomer after technical however the salon manager and store manager were having issues with scheduling and I unfortunately had to take other job.... pass forward to a few weeks I had a interview with another manager he told me he wanted to give me the job but I needed to have an interview with the manager. Then found out that manager no longer works there and my application was never mention to the salon leader. After so many times calling around because I am avery interested in the position I was informed that the manager in La Jolla locked my application because of safety issues? That is news to me, if that was the issue why was I offered a position. It makes me angry because I take safety very very serious and now thanks to someone that lie I can't apply to any store. Very disappointed on how sneaky the management is and how they can't be stray forward with you or just lie because they are upset I didn't take the position.

Reply

sean Carberry-2 d 20 h ago

i would not take my dog to pet smart grooming they can not cut a dog they mass up my dog my dog is a shit sue i hope know one goes there they are bad at cutting dogs

General profile image

Carolina Mora - 131 d 10 h ago

0

I am very disappointed on the lack of communication and how they can make a potential great addition to the team look bad. About 7months ago I had an interview a d technical in one of your locations in San Diego. U was offer the position for groomer after technical however the salon manager and store manager were having issues with scheduling and I unfortunately had to take other job.... pass forward to a few weeks I had a interview with another manager he told me he wanted to give me the job but I needed to have an interview with the manager. Then found out that manager no longer works there and my application was never mention to the salon leader. After so many times calling around because I am avery interested in the position I was informed that the manager in La Jolla locked my application because of safety issues? That is news to me, if that was the issue why was I offered a position. It makes me angry because I take safety very very serious and now thanks to someone that lie I can't apply to any store. Very disappointed on how sneaky the management is and how they can't be stray forward with you or just lie because they are upset I didn't take the position.

Reply

sean Carberry-2 d 20 h ago

i would not take my dog to pet smart grooming they can not cut a dog they mass up my dog my dog is a shit sue i hope know one goes there they are bad at cutting dogs

General profile image

Anonymous - 131 d 10 h ago

I am very disappointed on the lack of communication and how they can make a potential great addition to the team look bad. About 7months ago I had an interview a d technical in one of your locations in San Diego. U was offer the position for groomer after technical however the salon manager and store manager were having issues with scheduling and I unfortunately had to take other job.... pass forward to a few weeks I had a interview with another manager he told me he wanted to give me the job but I needed to have an interview with the manager. Then found out that manager no longer works there and my application was never mention to the salon leader. After so many times calling around because I am avery interested in the position I was informed that the manager in La Jolla locked my application because of safety issues? That is news to me, if that was the issue why was I offered a position. It makes me angry because I take safety very very serious and now thanks to someone that lie I can't apply to any store. Very disappointed on how sneaky the management is and how they can't be stray forward with you or just lie because they are upset I didn't take the position.

General profile image

sean Carberry - 134 d 7 h ago

i would not take my dog to pet smart grooming they can not cut a dog they mass up my dog my dog is a shit sue i hope know one goes there they are bad at cutting dogs

General profile image

Mandy - 195 d 16 h ago

1

Went in to my local Petsmart yesterday to purchase a case of Friskie's wet cat food and was blown away by the price of it. They have raised the price from $0.46 a can to $0.55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was shocked and told the sales girl that Petsmart has just lost my business and all my donations that I did there. I will go back to Target and Wal-Mart to get my cat food.

General profile image

Concerned pet owner - 208 d 7 h ago

2

Please, contact your state's Attorney General for legitimate concerns. Also, advise all friends and family members to report the corporation to the Attorney General.

General profile image

Diane labonte - 208 d 10 h ago

1

Mr pooh bear is a loving and cuddling dog that wouldnt hurt anyone or bite anyone hes like mr pooh bear on the cartoon and had to be abuse with cruelty and hes afraid of people right now this is what happened to a happy dog that his day turned to a bad and painful this is his story On dec 15 was a good happy day for me and mr pooh bear. I went to petsmart in chicopee mass usa to have mr pooh bear nails cut i went into the grooming room and the groomer named kat was going to cut mr pooh bear nails.i was holding mr pooh bear and was going to hand her mr pooh bear when she told me no to put him on the floor.which i did. She put a leash around mr pooh bears neck and was pulling him to come to her.and not even calling his name mr pooh bear. To go to her. And he was chocking and resisting to go to her .he must have felt that she was mean and bad. And was very ruse and fresh to me and mr pooh bear As she continue to chock him and try to pull mr pooh bear to her.i was ready to say something to her that your hurting my dog and .she tells me that i cant cut your dogs nails today because there blood on the floor from her pulling and chocking the dog

Kat the groomer doesnt even look were mr pooh bear is bleeding or see if its a nail and put quick stop on it kat the groomer just hands me a blue hand towel and its like shes done with me. I go to my car with mr pooh bear and look were hes bleeding and the right hind paw the nail is cracked and part of it is dead near his paw. mr pooh bear is in alot of pain now.

So this cruelty and abuse to an animal i go back into petsmart and talk to a manager justine i tell her look what your groomer kat did to my dog the nail is just hanging on and part of the nail is dead. The manager justine tells me ooh no that was like that before i went to The groomer i said that was bull shit your groomer kat did this and this was fucking bull shit why would i take mr pooh bear to petsmart with an injured nail i would have taken him to my vet or the local animal hospital. I said to justine this was bull shit and walked out i ended calling corporate customer service and told them the situation and said corporate would call me back and i have not heard from them since and customer service said they called me on dec 21 st and that was bull shit that same day i ended bringing mr pooh bear to the vca boston road animal hospital were we spent 4 hours there i had to miss work that night .they examied mr pooh bear to see if he was hurt anywhere else. His right hand paw was sore and bruised also They had to remove the whole nail to the paw on the right hind paw and only has the blood wick and doesnt look like the nail is going to grow back he was put on pain meds and had to soak his paw 2 to 3 times a day and was on limited movement and had to be separated from my other dog .he had a second visit and looked like the blood wick was cracking. And had to be cut back and may have additional animal vet visit mr pooh.bear also had to wear a e collar so he wouldnt bite is wound or lick it and now this dog is afraid of people and cries if i bring him to the vet or pet store. The dog was traumitized It was a week later so i decide that iam going to. Call petsmart in chicopee and talk to the store manager there mrs forgie i told her the situation with the groomer kat and manager justine and wanted some compansation for mr pooh bear and my vca animal hospital paymt for 207.00 for the hell and abuse and cruelty that he reced from all of this .the store manager mrs forgie said she would refund me the 207.00 for the hospital visit and compasation for mr pooh bear also on dec. 15 and corporate would contact me.the store manager mrs forgie said it petsmart rules that they have to put the dog on the floor to see if the dog is steady and ok to walk and balanced and then they would pick up the dog and bring him to the grooming section and cut his nails. Not chocking and pulling mr pooh bear to come to the groomer kat the store manager couldnt understand why kat did that .its been 13 days i planned to call the petsmart store in chicopee and talk to the store manager mrs forgie again to see what the status of this situation is and take if higher if needed.iam not letting this issue go i need some closure and satifaction for mr pooh bear

Mr pooh bear cant speak for himself for what happened to him and i need to speak for him for the abuse and cruelty to mr pooh bear had to go thru on dec 15 and compasation for this poor little pooh bear.

I LOVE THE AD FOR PETSMART THAT SAYS

GROOMING WITH LOVE

THAT IS THE BIGGEST FUCKING WRONG THING TO SAY

WHEN YOU PET WAS INJURED AND ABUSE WITH CRUELTY FROM A PETSMART GROOMER

General profile image

Diane l - 209 d 13 m ago

0

Mr pooh bear is a loving and cuddling dog that wouldnt hurt anyone or bite anyone hes like mr pooh bear on the cartoon and had to be abuse with cruelty and hes afraid of people right now this is what happened to a happy dog that his day turned to a bad and painful this is his story On dec 15 was a good happy day for me and mr pooh bear. I went to petsmart in chicopee mass usa to have mr pooh bear nails cut i went into the grooming room and the groomer named kat was going to cut mr pooh bear nails.i was holding mr pooh bear and was going to hand her mr pooh bear when she told me no to put him on the floor.which i did. She put a leash around mr pooh bears neck and was pulling him to come to her.and not even calling his name mr pooh bear. To go to her. And he was chocking and resisting to go to her .he must have felt that she was mean and bad. As she continue to chock him and try to pull mr pooh bear to her.i was ready to say something to her that your hurting my dog and .she tells me that i cant cut your dogs nails today because there blood on the floor from her pulling and chocking the dog

Kat the groomer doesnt even look were mr pooh bear is bleeding or see if its a nail and put quick stop on it kat the groomer just hands me a blue hand towel and its like shes done with me. I go to my car with mr pooh bear and look were hes bleeding and the right hind paw the nail is cracked and part of it is dead near his paw. mr pooh bear is in alot of pain now.

So this cruelty and abuse to an animal i go back into petsmart and talk to a manager justine i tell her look what your groomer kat did to my dog the nail is just hanging on and part of the nail is dead. The manager justine tells me ooh no that was like that before i went to The groomer i said that was bull shit your groomer kat did this i and this was fucking bull shit why would i take mr pooh bear to petsmart with an injured nail i would have taken him to my vet or the local animal hospital. I said to justine this was bull shit and walked out i ended calling corporate customer service and told them the situation and said corporate would call me back and i have not heard from them that same day i ended bringing mr pooh bear to the vca boston road animal hospital were we spent 4 hours there i had to miss work that night .they examied mr pooh bear to see if he was hurt anywhere else. They had to remove the whole nail to the paw on the right hind paw and only has the blood wick and doesnt look like the nail is going to grow back he was put on pain meds and had to soak his paw 2 to 3 times a day and was on limited movement and had to be separated from my other dog .he had a second visit and looked like the blood wick was cracking. And had to be cut back ans may have additional animal vet visit mr pooh.bear also had to wear a e collar so he wouldnt bite is wound or lick it and now this dog is afraid of people and cries if i bring him to the vet or pet store. The dog was traumitized It was a week later so i decide that iam going to. Call petsmart in chicopee and talk to the store manager tell mrs forgie i told her the situation with the groomer kat and manager justine and wanted some compansation for mr pooh bear for the hell and abuse and cruelty that he reced from all of this .the store manager mrs forgie said shd would refund me the 207.00 for the hospital visit on ded. 15 and corporate would contact me.thed store manager mrs forgie said it petsmart rules that they have to put the dog on the floor to seed if the dog is steady and ok to walk and balanced and then they would pick up the dog and bring him to the grooming section and cut his nails. Not chocking and pulling mr pooh bear to come to kat the store manager couldnt undedstand why kat did that .its been 13 days i planned to call the petsmart store in chicopeed and talk to the store manager to see what the status of this situation is and take if higher if needed. Ia. Not letting this issue go i need some closure and satifaction for mr pooh bear

Mr pooh bear cant speak what happened to him and i need to speak for him and get him some compasation for thed hell hd wenf thru on dec 15 2018

General profile image

Deborah - 211 d 4 h ago

I haven't lived in New York for 14 years and have not even been in the state for over ten years yet the last two years in December I have received an email asking how my trip to the store in Kingston went. Very strange. Can you explain how that could happen?

General profile image

Anonymous - 246 d ago

Angel James you're a coward and gutless. You allowed store no. 0574 of bullying and workers to lose their jobs dating as far back as Sept. 2017.

You won't come forward to answer WHY? You are a disgrace to humanity.

General profile image

sflores - 248 d 5 h ago

5

Your new commercial for the 2018 holidays is now my all time favorite! Well done!

General profile image

Mad at Dundalk pet smart - 256 d 11 h ago

0

I have bought fish from the Dundalk pet smart spend lots of money on fish only to take dead fish back to be replaced and they die take them back a third time get replaced next day like last several died .Lost my whole entire fish aquarium filled of fish .come to find out Glo fish and the tanks have sickness and they never bother to tell you so 200 $ plus shot down the tube .Buy fish else where from a different fish store they live for months so husband decides to go back to Dundalk thinking where can he go wrong buying 3 Plecostmus

How wrong was he to think that .They too died!!!!! one the very next day and the other two that same day in evening hr ,find them floating on top of water dead as a door nail .Remove from tank to take back next day ,go to Feed my other fish and what do I find several fish died then I find more fish dead that I had bought from other place had no problems with these fish until I go to Dundalk Petsmart again first time I've lost over 200 some dollars of Glo fish now they're dead plus fish that I bought from another store how come all of a sudden I'm losing my fish that I've had for months on in to dying after I buy fish from the Dundalk Pet-smart and now my other fish are dead including the babies that we just had I hate Dundalk Petsmart they're liars they lie to you about the fish they don't tell you the truth that their fish are sick .I am one very upset customer,cuz all the fish I lost now because of the fish I bought from them ,fish I bought months ago from other fish store dead .Do you think they will give me back my money or give me new fish like the Angel fish I had ,or the sword tails etc NO they won't So who loses out THE-CUSTOMER .I have to clean my aquarium and start over and spend more money They should be the ones to spend money for me to have new fish ...Boy this customer is MAD.Im going to let others know

General profile image

Gena Stafford - 259 d 10 h ago

Could an actual person please respond in getting in touch with me this concerns your store in Columbus ms it's urgent thank you

General profile image

Tony and whiteys mom - 283 d 13 h ago

5

I just needed to write about the store Warrington pa on street rd the people in there always go over and above to take care of everyone who walks into the store and everyone in the grooming are so nice to u and your dog every time I pick up my dog he is always happy and loves being there I just want to them everyone there for being so sweet to us u should be proud of each n everyone of them cause u don't get that anywhere else thank u

General profile image

Camimie - 288 d 13 h ago

0

I am a member of the TREAT program where you earn points and will learn discounts on products. Most stores you enter your phone number on the PIN pad but at PetSmart you have to give it to the cashier. I felt that could be a security issue if there is some whacko in line and he lasers in on a woman and then obtains her phone number. I mentioned this to the cashier and another employee who both said it was a good idea. One of the employees said she would get the manager. So out comes this guy who does not even give me a chance to say good morning and gets in my face saying they have 1600 stores and he can't change this store to do what I want. I was so taken back I was speechless, which is not like me. I wanted to say he could suggest it to corporate but he didn't give me a chance.I was able to say that I thought it was a safety issue and as I was walking out he said well you don't have to give your phone number and I replied then I don't' get the discount and in a sing voice he said,"That's right". I told him he was a real jerk and left the store. When I am finished here I am submitting a letter to corporate.

General profile image

fyi - 1 y ago

i don't think they even read the website

General profile image

Lee Bancroft - 1 y ago

1

I was looking for a certain product, and started calling the store. I called for 20 MINUTES and NO ONE ever answered the phone! I called Banfields and asked them if the store was open because they are connected. They said yes so I called back. Still no answer, I called Corporate and explained the situation. The woman on the phone could not have cared less. She said she would call them and pass me through. I said that would be great. She was gone awhile because I was already starting to wonder if I was still connected. She came back to the phone and said as snotty as possible "they answered on the first ring". after I talked to the store employee,, I told her I had been calling for 20 minutes and asked her if there was a reason they didnt answer. She said ,"well the store manager was on a conference call"!!!!

I have never known a business that is open, but does not answer their phone connecting them to CUSTOMERS because the idiot manager is on a conference call!. Ocala, Florida, doing business in the usual SLOCALA way..So...bad experience all the way around. You would have thought Corporate would have at least been courteous. They need to replace their rep answering the phone.

General profile image

Legal Beagle - 1 y ago

Angel James and corporate are a bunch of cowards to allow their employees to be bullied by a store manager and costed them their jobs. You are a disgrace to humanity and a disgrace as humans. You deserve to be fired yourselves. My advice to you Angel James, admit your mistake to corporate and resign. You should join L'erin Gaines in the unemployment line with those poor bullied out of work people.

Other Reviews & Comments

Wal-Mart Stores, Inc.
harry cohen my name is thats not important , what is important that nea ... 

LA Fitness
Scumbags at club ... At Johns Creek, GA gym, there are a few lowlife bullies and ... 

Fox News Network, LLC
To, Bennie. Bennie and the fags. Not jets.

J. C. Penney Corporation, Inc.
Relevant Horrible experience. My wife bought me a ring and band from ... 

McDonald's Corporation
Anonymous I just wanted to take this opportunity to share how impress ... 

Delta Airlines
Ana Hello I recently travel delta airline in flight DL0432, fro ... 

Circle K Stores Inc
LRL The Cirlcle K in McAlester,ok on wade watts st has had ther ... 

Forever 21
Anonymous Employees at the Willowbrook Mall in Texas are horrible, ab ... 

AT&T
Anonymous I have been trying for months to get an account straight to ... 

MetroPCS Communications, Inc.
Yasir Mazher The store's address is:

Rheem Manufacturing Co
Brian Hello. I need some expert advice from you. I have a Heat Pu ... 

Yahoo! Inc.
Fed Up Yeah, why is it when I post to a comment section of an arti ... 

Outback Steakhouse
Anonymous Went to outback at palm harbor staying in hotel near by ord ... 

Safeway, Inc.
Peter How do I contact the store manager of Safeway #972, in Mart ... 

ADT Security Services, Inc
Day from Hell, Lowell, Ma Worst business dealing EVER!!!!! Last week, when speaking t ... 

Albertson's LLC
Mike C I am and have been a customer in Missoula, MT for 30+ years ... 

Barnes & Noble
Anonymous My name is Janet Dettorre and I am writing to inform u that ... 

Food Network
I find that ridiculous how about some variety switch it up a little bit let's have more Bobby Flay It would be nice if you didn't share of diners drive-ins an ... 

Instacart
Sam I just received my order and the shopper not only forgot my ... 

Lowe's
Richard Rose i have 4 craftsman tools 3/8 and 1/2 extensions that need r ... 

Avis Rent A Car
Jossie I reserved a car to be picked up at 12 pm a week before pic ... 

Kohls
Julie The lady in shoes was very helpful, She took her time helpi ... 

Cox Cable Phoenix
Alberta very poor listing of cox address above. There is no EER val ... 

Dollar General
Anonymous Mary in the Dollar General in Boston Pa is the worst. She t ... 

Nordstrom, Inc.
Anonymous Hold true to your core values, USE BETTER JUDGEMENT.

Ross Stores
Ken and I recently applied for a stock position in Guam and it has  ... 

Lg Electronics USA
Eugene 7/23/19. after reading all the negative reviews I see why w ... 

Nissan North America, Inc.
Tom Q As an owner of a 2017 with 37500 miles Nissan Marano and a  ... 

American Home Shield
Vivian The worst company ever!!!!! I have been waiting for an appo ... 

Bank of America Corporation
JT Frank Won't cash a check by liberty mutual , your customer, and w ... 

Priceline
KHAKAKAR@GMAIL.COM BAD COMPANY FUCK YOU PRICE LINE

Ashley Furniture
Jamie pattison Ashley Furniture has absolutley zero customer service, it r ... 

Enterprise Holdings, Inc.
Audrey Gandy Creepy porn Lawyer Errin Braddock you owe some strippers a  ... 

AppleBee's
Jamie Hou I have seen so much discrimination and harassment in this c ... 

Honda Motor Company
David.Y I bought brand new Honda-CRV on May 8th, 2019, less than a  ... 

Office Depot
Margo Anderson I've been using Office Max's print services for my business ... 

Taco Bell Corp.
Anonymouz Just saying, torch the dump and stand on the parking lot an ... 

ESPN, Inc.
Get a new commentator for your show around the Horn the current one is very unpleasant I am not watching the show anymore until he is replaced Get a new commentator for your show around the Horn the cur ... 

Nike
Anonymous Carol, of course they don't. They take them off when they t ... 

Ace Hardware
xcustomer 07-23-19

Panera Bread
Brian Hi,

Spirit Airlines
Need help This nr is no longer in sevice

Disney
Fred Anderson Disney is obviously courting black money, blacks are the ma ... 

U-Haul Rental System
Patsy D Lee Hello , My name is Patsy Lee and I am a 58 yrs old female w ... 

Amazon
Dace O.T As I've tried to review contact email Etc I've got nothing  ... 

J B Hunt Transport Svc Inc
Screwed over This company is one the worst company to work for . I lost  ... 

Chrysler Group LLC
Sheryl The express service at King City in Mt Vernon Illinois is t ... 

USAA
Anonymous worst company in the world

Pep Boys
Marcelo Horrible. Horrible. Horrible. 3 oil changes. 3 leaks.

Allstate Insurance
Sheryl Caudell So my dad has paid his and my mom's life insurance policies ...