Information, reviews and public commentary for US companies


Petsmart, Inc.

19601 North 27th Avenue
Phoenix, AZ
(623) 580-6100
(623) 395-6517
Twitter IDs
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fyi - 10 d 12 h ago

i don't think they even read the website

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Lee Bancroft - 23 d 14 h ago


I was looking for a certain product, and started calling the store. I called for 20 MINUTES and NO ONE ever answered the phone! I called Banfields and asked them if the store was open because they are connected. They said yes so I called back. Still no answer, I called Corporate and explained the situation. The woman on the phone could not have cared less. She said she would call them and pass me through. I said that would be great. She was gone awhile because I was already starting to wonder if I was still connected. She came back to the phone and said as snotty as possible "they answered on the first ring". after I talked to the store employee,, I told her I had been calling for 20 minutes and asked her if there was a reason they didnt answer. She said ,"well the store manager was on a conference call"!!!!

I have never known a business that is open, but does not answer their phone connecting them to CUSTOMERS because the idiot manager is on a conference call!. Ocala, Florida, doing business in the usual SLOCALA way..So...bad experience all the way around. You would have thought Corporate would have at least been courteous. They need to replace their rep answering the phone.

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Legal Beagle - 26 d 6 h ago

Angel James and corporate are a bunch of cowards to allow their employees to be bullied by a store manager and costed them their jobs. You are a disgrace to humanity and a disgrace as humans. You deserve to be fired yourselves. My advice to you Angel James, admit your mistake to corporate and resign. You should join L'erin Gaines in the unemployment line with those poor bullied out of work people.

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Legal Beagle - 56 d 29 s ago

There's still no word by either corporate or Angel James on why all those employees at the Moorestown, NJ store lost their jobs and careers due to a bully store manager.

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Horace - 58 d 4 h ago

Why would a persons hours be cut because they went to HR

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Denis - 60 d 9 h ago


I don't know why I keep going back. This is very frustrating to me, every single time I go in to purchase dog & cat food their shelfs are filled w/ expired food, I let them know every single time but I really don't think anyone cares. I buy their Authority dry dog & cat food.

PLEASE SOMEONE take care of this problem! It is a problem!

I shop the store in Rogers Arkansas

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Please dont - 59 d 5 h ago

They dont care. Shop elsewhere. You'd save money too.

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Becky - 59 d 8 h ago

I would like to see a petsmart Around 72nd and federal Westminster.Co

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Please dont - 59 d 5 h ago

Pray for a Petco instead. They are better

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Stacy Riddle - 91 d 4 h ago


This afternoon I was in the Greensboro NC PetSmart located on 2641 Lawndale Drive Zip Code 27408. I had a Visa Debit card that I used and asked cashier if I could do cash back as I sometimes do at some big box stores. She ran my Visa thru Three time's and there was never a prompt for me to enter my pin code for cash back. Nothing was wrong with my card as I had been using it earlier. She called a lady who She called an asst. manager to help me. Still no prompt for my cash back. Here is where the real problem lay. She decided to call what was as he claimed your store manager. He had the name Steve on his tag. I told him my Vise has been run about 4 times by your cashiers and still no option for cash back. By the way was told customers get cash back here all the time with a visa debit card. When I tried to deal with this sorry excuse for a manager he became loud and aggressive with me To say he was unprofessional would be an understatement! I am the customer and any manager worth working there would not have been yelling at me in front of several of your customers-He started yelling hatefully "Ma'm, Ma'm, Ma'm" I told him not to Ma'm me and that I would never do business there again unless I got satisfaction thru corporate. He said "good call Corporate". This person should lose his job-he is a pathetic disgrace!! He didn't even try to rectify my problem-also I'm sure his foul unprofessional mouth was heard by many of your customers as there was several in line. I plan to call your corporate headquarters on Monday. I will take this higher up the latter if he is not held accountable. This managers name is Steve-The incident occurred on 6/22/2018 at 4:30 pm. Thank you for you attention to this-Stacy Riddle

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Richard Watson - 92 d 6 h ago


I was excited to begin my new adventure with an aquarium purchased at Petsmart 10 Traders Way Salem MA 01970, I bought the tank and kit, also as instructed bought product for water treatment and decorations, I waited the time 48 hours before adding any fish to the tank, Well I got my four fish and within a day they were dead, I had no Idea you can return the dead fish ( a 14 Day Store policy) so I went an got 5 more fish, the next day 4 were dead, I went back to the store took the associates advise and got fish that are meant to swarm together, Mind you the Associates are very helpful and kind, But the next day again 3 dead fish, I'm frustrated and returned again, to buy more expensive fish and as advised more water product, The Manager Kevin Morris and John Parker another manager came out and made me feel less than, and stated that they were not going to let me return the dead fish any longer, Really a 14 day policy, and I was a district manager and The Customer Is Always Right!! Mean while as he is talking down to me, Behind him in a fish tank were 7 dead fish and a dead turtle in another tank?? Oh wait that is right its me?? I explained I'm doing everything instructed by the employees and He states to me "Well don't listen to them not all of them know what they are talking about!!!!This has been the worst shopping experience ever and mind you I also bought another tank so I started with one and now have two? (Sucker) I went so far to call corporate and all they would do was take a complaint, I have spent over 250.00 in a four week time frame,,, And I'll never shop there again, never mind buy anything alive there, Thank God they don't sell dogs and cats, Imagine? Petco, helped me and all my fish are alive and well Do Not Shop Petrsmart 10 Traders Way Salem Ma 01970 until they get informed Managers on customer care and service!!

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Joanna - 173 d 7 h ago


The worst returun policy ever. I recently purchased 60 gal aquarium from Petsmart, and was very excited to start decorationg. I have purchased decoration worth over $170.00 in West Bloomfield, Michigan. Unfortunately , because of no proper packing materials, during trasport home , one of the decoration got broken so I went back the next day to return it. I was told by the Manager THOMAS, that they will not accept return and maybe its better if i go back to the branch were it was purchased. So, im stuck with the broken aquarium decoration worth $50.00. I have been loyal client for years. This guy was not helpful, very rude, and argumentative , because of this I will not go back to PETSMART again. Buy online, at least it will arrive in one piece.

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Anonymous - 96 d 9 h ago

You gotta be careful bud

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customer but not anymore - 143 d 15 h ago


Won't be doing business with them again at the 4601 Outer Loop store in Louisville Kentucky . I got a e-mail saying Sunday April 29,2018 that Tucker and Snoopy grooming appointment is getting close for May 1,2018 at 7am with Adrian. Then today April 30,2018 at 2:45pm I get a e-mail saying that Snoopy grooming appointment is at 11 : 30am on May 1,2018 with Robyn. So I called to see why his appointment got changed. They told me it didn't get changed it was for 11 : 30am on May 1,2018 with Robyn and Tucker was at 7 : 00am with Robyn too. I said no it was not it was for 7am with Adrian and I have a e-mail from you to prove it. So the female manager say bring them both in at 7am but it's going to take longer to get them groom now. And I said that's not right. You want 24 hours notices for cancellation so I should get 24 hours notices for changes you made with my schnauzers grooming appointment. Some customers have certain groomers they like and don't want other groomers touching their fur babies. Manager hangs up the phone on me. Know wonder the employees don't stick around long enough with a manager like that. Corporate needs to take a look at that female manager ! Hanging up the phone on a customer is not very management like. Grooming Department went downhill when they lost Jessica ! ! All the business I've given them and donations they can kiss it goodbye. HELLO FEEDER SUPPLY !!

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Anonymous - 96 d 9 h ago

Are you real? "Know?" And why does it matter that the manager is female?

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unhappy customer - 138 d 16 h ago


just went to petsmart this morning for a nail trim they say walkin are welcome I have been taking my dog there for over ten years on sunday morning this morning in Monroe mich petsmart the woman came out and said they don't take e

walkin until the store is open which is 10am I have always gone there at the same time on sunday morning and have never had a problem must be under new management in the groomers and they need to remove walkin are welcome she was rude to us and we will never go there again and I plan on spreading the word about the salon sorry girls but the customers are always right and I have been in retail for 50 years

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marie - 96 d 9 h ago

lmao customers are rarely right

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Angry - 168 d 10 h ago


Petsmart wants it's employee's to be prostitutes if they don't they get fired you better get that email or your fired yes if you dont get that customers email then you haven't done enough if you know what I mean

Now you know where to go

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Angry disabled emp - 130 d ago


I know the feeling they are doing it to all the petsmart they don't see all the other good things there employees do but emails get those emails off those customers or your looking at a termination didn't think it was possible to lose a job over forcing customers emails this needs to change fast or employees will leave

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Disgruntled af - 96 d 9 h ago

I just put in fake ones. I've been told by two managers, so if I get fired, they'll go down too.

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anonymous - 102 d 12 h ago


we have been good customers since the store in enid oklahoma opened. no more!!! the manager is very rude to her employees. this is a small town but there at least 5 other places we can shop for pet supplies plus online. petsmart need to review this managers practices in how she treats her employees, petsmart has lost the business of at least 6 families with multiple pets over this issue

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Ricky Toomey - 105 d 9 h ago


It didn't take a second for this company to take money off my card , but it's going to take 3 days to see who canceled my order. No food for the people that will not ship my dogs food. Worst company ever. Customer service will tell you anything to get you off the phone.

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Ricky Toomey - 105 d 10 h ago


PetSmart canceled my order and now they are saying to go out and purchase more food until they figure out who canceled this order. I hope the people responsible for this mess cant eat for 5 days or until they hire better employees. Never use this company again.

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Anonymous - 108 d 8 h ago

What a terrible shame it is the way this company has gone so far downhill. There used to be decent quality aquariums available for sale. Now the only thing I find is cheap, worse than Walmart and Dollar Store quality products available. This company needs a overhaul of corporate decision makers. Step up the quality and this company may not lose to Amazon. As of right now it looks like you already did. Sorry.

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Donald Bellasario - 113 d 9 h ago


Oh and by the way I forgot to mention in my previous comment that you guys charge my Visa for a pet medicine that you never delivered. The representative stated that you never charge anybody's part unless the medicine has been sent out from the pharmacy. So that is a lie you are charging people for products that you are not even delivering. That's called stealing

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