Information, reviews and public commentary for US companies


Petsmart, Inc.

19601 North 27th Avenue
Phoenix, AZ
(623) 580-6100
(623) 395-6517
Twitter IDs
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Devilnme33 - 16 d 9 h ago


I when to the 59th Ave PetSmart yesterday was my wife and kids the purchase some aquarium fish he can learn that normally I have four to five aquariums up and fully running, ranging from 10 gal. to 75 I'm the big fish bow if I can work in the fish department at the store it'll blow my mind as well as acknowledge I ascertain To aquitic Life , besides that as I'm looking I noticed that one of their tanks of feeder fish was showing mager signs of ick, that was spreading like wildfire to all the fish from the looks of it!!! There was over a hundred fish in that tank, a PetSmart employee asks us, are you ready? and I said no thank you , you've got ick crawling all over in this tank, and use the same nets on every tank and this facility so every tank needs to be quarantined! he turns around and says oh the water solution we put the nets into has a chemical that kills the bacteria and any parasites!Now honestly he doesn't take and submerge from tip to tail of the nets into the solution or water I see suggested!! I'd like to know , Is that true ? Do they do that ? As well as he was very rude nonreassuring , after his statement. I walked out of the store after we exchanged that small conversation .I was let down, my kids were as well. As well as many more customers,also side note he was very obnoxious and rude to another customer that was before us and instead of suggesting a selection that may be more suitable for the customer , abrasiontly cuts the woman off and says that won't work after stating the fact that she had plants in her aquarium that was for the children to view in her classroom. Yes there is standards of which PetSmart's guidelines suggest people to go but as well as you and I both know the poor care of which most Fish are kept collective healthy feeding daily and proper care of their aquariums in this facility as well as quite a few others that I've noticed the fish are dead within the first day, I in fact if you can head crabs die within the same hour! Also took it back and very same day another one took a dive that one didn't have a chance to make it out of the container in which it is being transported less than 5 minutes away from the house mind you. So please when they decide to push their standards on the customer to coerce their purchase .......please remember the Fisher sickly malnourished and you can like flea shoved in container ships and not kept in a med tank long enough for them to get nice and healthy for the customer and which they would be proud. Like I normally am when I make a purchase also wishfully thinking and hoping I don't croak within the next 3 or 4 days so It can bring it back to health anyway sorry for the rent in which I have going on and on please answer my question and make adjustments accordingly to help that this situation does incur again in the future for our other customers or weather an illustration be used, in which not to do when dealing with a customer thank you

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The Legal Beagle secretary, Mrs. Poodle - 22 d 17 h ago

Hello fellow citizens and animal lovers all across the globe. The Legal Beagle team needs you're help and support. In our fight taking on these corporate giants to put an end to animal cruelty, we tend to put those out of work employees 2nd on our list. We didn't do it intentionally. We are fighting to get rid of the "Do Not Rehire" list that these inbred s.o.b.s put into place. The policy to not rehire someone especially when they were mistreated, under uncontrollable circumstances (like a pregnancy) is a atrocity and unfair to a lot of hard working people. If you remember, the fight we started for the 0574 Moorestown, NJ store for about a dozen workers now unemployed. We didn't forget !!!!!! And we are still fuming hot. We need to hear from you and what you feel about the "Do Not Rehire" list. Is it unfair????? Is it not???? Please though, remember the circumstances and maltreatment involved. Should these people be allowed/able to reapply???? or apply at another location???? Thank you for allowing the Beagle Team to fill your minds with thoughts and your eyes with words.

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Beagle - 42 d ago

Legal Beagle is back B-A-A-A-B-B-B-Y-!-!-!-!-!

The Legal Beagle team has been hard at work for you behind the scenes taking on PetSmart and PetCo. We appreciate all of the complaints against these god awful corporations. The files on these two monstrous companies are a mile high and require their own room alone. The animal and employee abuse cases are the majority of what we see and are tackling. It's been rough and very time consuming going through every single case file and complaints (hey never end). It seems as though these corporate bigwigs skulls are way too thick to get this into their pea sized brains, hence the Beagle team of fighters that is fighting for you, your pet and those employees. Keep in mind, it is a long process and takes time, like impeaching a president you need all your ducks in a row. Once we do, we'll strike like a cobra with our fangs full of deadly venom. Some cases are harder to tackle while some are a breeze. Please, stay tuned for some big changes as we put an end to animal and employee abuse in the work place. The Beagle fights for those without a voice and for those that were abused whether you have 4 legs, 2 legs, scales, gills, crawls or slithers. Please feel free to submit your complaints or concerns on any PetSmart or PetCo complaint sight and the Beagle Team will investigate or look into it.

Thanks Animal Parents,


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Americaltc - 55 d 5 h ago

Contacted corporate about not receiving my refund on an order that was sent to the wrong store spoke with Gentleman Khery, in looking up my orders he found that the refund had never been processed. Khery in trying to contact the store said he called the number 7 times getting a busy signal each time..

End results he contacted district manager for further action and my refund will be promptly expedited.

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As a loyal PetSmart customer, I was very surprised to see that you are one of the sponsors on Fox news. Because that news station is so politically biased and inaccurate, I am surprised that you respect them enough to support them. This does not speak highly of your company therefore I will no longer be supporting PetSmart.

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americaltc - 55 d 6 h ago


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Gena Stafford - 1 y ago

Could an actual person please respond in getting in touch with me this concerns your store in Columbus ms it's urgent thank you

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Anonymous - 91 d 8 h ago

If you want a response you need to Google their actual corp. you aren't going to get anything from this website. That is not what this is for; this is not a real corp website.

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Anonymous - 58 d 19 h ago

No duh!!!! Thanks twerp.

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Anonymous - 58 d 19 h ago

We all know noone from corp. reads this stuff. This site allows people to vent and to get things off their chest. It's designed for those that were wronged by a huge corporate giant. So, let people vent and blow off steam for christ sake without pointing out that noone is listening or reading these complaints from PetDumb headquarters. Thank you

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Anonymous - 87 d 5 h ago

DId you ever get a response?

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Anonymous - 1 y ago

Angel James you're a coward and gutless. You allowed store no. 0574 of bullying and workers to lose their jobs dating as far back as Sept. 2017.

You won't come forward to answer WHY? You are a disgrace to humanity.

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Anonymous - 102 d 19 h ago

Still nothing from Angel James????

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Anonymous - 91 d 8 h ago

This is not a real corporate website. No one will respond to you because they don't know this website even exists.

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Anonymous - 58 d 19 h ago

No duh!!!!

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Anonymous - 81 d 19 h ago

Nothing :( I guess shes still hiding behind a rock somewheres. She cant face the victims she created by putting L'erin Gaines in charge of the Moorestown store which costed all of those jobs. She knows she did wrong and refuses to admit it. Hide and ignore it, you female dog. This isn't going away, I'm not. This will haunt you forever.

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d mani - 110 d 10 h ago


My service dog jean Louis has been getting regular monthly groomings with you at Tatum & Shea, Phx, since I got him at 10 months and he is 5 now. He has always been shaking uncontrollably when I bring him in to you though this behavior is not for anywhere else...and was assured he is fine and no worries.I picked him up in December and came home to find this groom was not finished and he was actually cut on his anus muscle at 2:00 location as explained by the vet. He is still suffering when he goes to the bathroom as he cries when he poops and avoids it as long as possible, even after it is healed. The issue I have with you and your company is NO RESPONSE AT ALL OR ACCEPTANCE OF THE REALITY NO ONE FOLLOWED PROPER PROTOCOL....the LEAD manager GARRET, was informed and given all copies of the $600 bills for this injury by the manager I met in June, since I hoped this was finally healed. NO ONE WILL GIVE A WRITTEN RESPONSE AND THE VERBAL IS YES, WE HAVE GIVEN ALL TO THE SAFETY TEAM, YET AGAIN NOTHING FROM THE SAFETY TEAM. IT IS NOT JUSTIFIED TO TAKE MONEY AND WHEN A PROBLEM HAPPENS TO IGNORE OR FLEE. PLEASE RESPOND to info immediately. The store has all my info to share with you. dated July 24, 2019 7am

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Nancy Griffin - 116 d ago


Petsmart located on Tustin ave in Orange, California has a wonderful employee named Jessie Huerta. He always goes above and beyond his job duties at this store. He really cares about his customers and their pets. And went out of his way to connect me to their adoption group A Positive Approach to help me get assistance with finding homes for kittens I had rescued. He is an outstanding Petsmart employee. He's never to busy to help. Thank you, Nancy Griffin

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Jeffrey - 278 d 4 h ago


PETSMART considers Pitbulls to be a "Bully Breed" - tantamount to RACIAL DISCRIMINATION!

Their corporation even admit that they ban pitbull puppies from socialization classes. Any animal species can become a "BULLY" if they have no social skills, so PETSMART perpetuates the stigma.

PETSMART ETHICS & INTEGRITY statement is a joke! They have no integrity!


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Anonymous - 255 d 9 h ago

You understand that the classification "bully breed" means BULLDOG right?

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Jerry - 126 d ago


I agree a boycott. After 2 years of being a so called member today they demander my email in order to give a $2 discount posted on a $25 box of food . I said no that's private and a privacy issue and I don't have to. Also a 4th amendment issue and I'm not going to be forced or blackmailed so they can sell or profit from it or intrude on my right to privacy. Boycott

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Anonymous - 151 d ago

The pet smart near me the fish are dead not cared for that are unhealthy and the one in whitehall the fish are the same way too thay act like thay know more then a older person who has experience with animals .the kids thay have working there are in professional and some are smelly like thay dont bath it's pitiful walking in there looking at the dead fish and other pets too

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No More - 165 d ago


Today, May 30, 2019, I called for an appointment for my dog to have a kennel bath. I was given a 9:30 am appointment this morning. My dog had been bathed at that Lakeland, FL location at I-4 & FL Hwy 98 a number of times. I was asked if my dog had been given shots within the last couple of days and I replied no. Once I arrived and brought my own medicated shampoo, I was asked if my dog was on any medication, I replied Trifexis, and daily Benedryl for her itching which she had been taking for over a year. The groomer refused service and said that they do not bathe dogs on sedative medication. I became upset since I drove quite a distance to make the appointment and told them that it was NEVER disclosed before the appointment or for any other baths that she had in the last year! They wanted me to reschedule. What really enraged me was when the person who gave me the appointment looked me in the face and LIED when she told me that she disclosed it over the phone. THAT MEANS THAT SHE WAS CALLING ME A LIAR! I do not recommend this Petsmart store. Unfortunately, it is the only one in Lakeland!

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Anonymous - 184 d 10 h ago

Store 1086 in RPB needs serious attention. Pets they have for sale are dying left and right and the so called "managers" don't care enough to address the situation.

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Carolina Mora - 242 d 5 h ago


I am very disappointed on the lack of communication and how they can make a potential great addition to the team look bad. About 7months ago I had an interview a d technical in one of your locations in San Diego. U was offer the position for groomer after technical however the salon manager and store manager were having issues with scheduling and I unfortunately had to take other job.... pass forward to a few weeks I had a interview with another manager he told me he wanted to give me the job but I needed to have an interview with the manager. Then found out that manager no longer works there and my application was never mention to the salon leader. After so many times calling around because I am avery interested in the position I was informed that the manager in La Jolla locked my application because of safety issues? That is news to me, if that was the issue why was I offered a position. It makes me angry because I take safety very very serious and now thanks to someone that lie I can't apply to any store. Very disappointed on how sneaky the management is and how they can't be stray forward with you or just lie because they are upset I didn't take the position.


sean Carberry-2 d 20 h ago

i would not take my dog to pet smart grooming they can not cut a dog they mass up my dog my dog is a shit sue i hope know one goes there they are bad at cutting dogs

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