Information, reviews and public commentary for US companies


Petsmart, Inc.

19601 North 27th Avenue
Phoenix, AZ
(623) 580-6100
(623) 395-6517
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Jeremy McCallum - 6 d 24 h ago


This company is crooked. They scam people via Banfields membership. I would never recommend them. I went in to cancel the membership, which the girl at the counter said she would take care of only to find out 6 months later that she never processed it and that I had been turned into collections. I have a $237.00 bill for no services rendered! I have called 4 times and forced to leave messages for the manager with NO call back. Buyer beware!

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Mad in Iowa - 7 d ago


I was at the SE 14th street store in Des Moines Iowa and watched a groomer cut a dog and then punish it for crying. When she saw me., she pretended to care about the animal's wound. Absolute nonsense and lies. So, I went to the manager who made it clear he wanted the money for the grooming and could not care less for the dog or me. DONT groom your dogs at that store!

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Anonymous - 8 d ago

Dear Madam, Sir,

Approximately 3 1/2 weeks ago, I took my Beagle which I had obtained from the Concord Humane Society about the same time, to The Pet Smart facility in Salisbury, NC. They have lost all the registration/vet/ important papers which I gave to the them. Now I am having to go back to the Concord Humane Society to pay for new papers. I think the lack of professional attention that

your employee produced is terrible. They should be held to some better standard. Sincerely, Bruce McNeely

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Disappointed - 13 d 7 h ago

I took my two dogs to the Petsmart dog hotel in coral gables Florida. Paid for baths and nail trimming for both dogs. When I picked them up they didn't appear to have been washed. And one of my dogs didn't have her nails cut didn't think the other did either. Called the pet salon to ask what was done on the dogs. They have no record of the dogs being in the grooming salon on that day. Called the strore manager explained the situation. He told me I needed to come in for a refund. Told him I couldn't come in cause I work and I live clear across town. He said he couldn't do a refund by phone. He told me to call back when the hotel manger comes in I asked for the district managers name and phone. He gave me the name but couldn't give me the phone number and hung up on me Thanks Ryan. Now trying to call the Corp office to get assistance.

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Tom Hunt - 16 d 6 h ago


Good morning. My name is Tom Hunt and this past Tuesday 11/21/2017 was a devastating day for our family and especially for my daughter. Her Maltese named Snowball who was 7 years old died in her arms on the way to the vet. We had taken him to get groomed last Friday 11/17/2017 and he somehow got hurt while at the groomers (PetSmart in Metairie, LA). That night he had an episode crying out in pain with his neck contorted and couldn't walk. We took him to the vet the following morning and the doctor saw that he had some kind of neck sprain. Gave him an anti-inflammatory shot and some pain meds and sent us home. My wife and daughter took him after the vet to PetSmart and spoke with the manager (Lee) and he took our information and said that their corporate Pet Safety team would be contacting us. Saturday, Sunday and Monday he was acting a little better but mainly lethargic. Tuesday morning around 5:45 AM we were all getting ready for work and he was in the laundry room with the most ear-shattering whelping in pain. We ran to him and his neck was at an un-natural angle and right hind leg buckled under him. We comforted him and immediately left to take him to the animal hospital (Pet Care in Metairie, LA). He was whimpering in pain while my daughter held him and half way to Med Vet (we called Pet Care and they didn't have a vet on at the time and directed us to Med Vet in Metairie since they had 24-hour staffing). He stopped breathing and passed away in her arms on the way to the hospital. This is all surreal and she is totally heartbroken. We don't understand what the heck happened. He was perfectly fine before we took him to get groomed and was always so full of energy and the most playful, lovable animal anyone could wish to have. X rays taken post mortem didn't show any broken bones but all of his internal organs were indistinguishable due to excessive fluid buildup in his body. When we left Pet Care that morning, we stopped by PetSmart and again spoke with the manager Lee and informed him that our puppy was dead and we had not heard anything from their pet Safety Team. He was upset and empathetic and said that corporate would at this stage most likely have him handle things. He offered to cover the vet fees and any costs for a necropsy (which I wanted to do but my daughter didn't want him all cut up). Later that day a plant was delivered by a florist from PetSmart to our home. Understanding that this was all during the Thanksgiving Holidays, we still haven't heard anything from anyone else at PetSmart. My daughter decided to have him cremated and we picked up his remains this Saturday. Still haven't heard from their corporate safety team and when we call the store in metairie, LA, we are told Lee the manager is out of vacation now. Calling corporate and get looped in an endless loop and can't get a live body on the phone. This is ridiculous. next call if I don't hear from them in teh next 24 horus is to an attorney.

She is in a state of depression and we would like to know what legal recourse we have since in our eyes, something bad happened to him while he was at the groomers. We have yet to hear from the corporate pet safety team.

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Linda Ann - 21 d 18 h ago

This review is of the Littleton CO Store. The pink haired groomer was abusing a small dog while supposedly grooming. Management was informed and sent her out to SMOKE,was rude to us. We are leaving and the employee that was sent out to smoke made obscene gestures to atleast 3 cars as we drive by.

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Jamie Henderson - 41 d 9 h ago


Have to take my Havanese to the vet to see whats wrong with him today 11/2/17. Took him to be groomed at the Bellingham Wa store on Meridian. When I took him in to be groomed he was fine. Not sure what they did to him but he is NOT himself. Wont eat, pee, poop, sits n whines. Wont even get down n walk around. When I find out Ill call corperate and see what they want to do. If I dont hear the right thing I will get a lawyer and own them. This is MY FUR BABY!!!

Maybe corporate should look into who they hire. Or how they train ppl. Im PISSED!!! and they will know it!!! YOU WILL BE PUT ON BLAST trust me. I am not one to be toyed with. You have been notified!

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Lynn Donovan - 51 d 28 m ago


On Monday , October 23,2017 I went into the Salem MA Petsmart. We were greeted by Djuan. He was the most helpful ,pleasant employee. He assisted us with a return and was very helpful during our visit. I just wanted to give him a shout out . I know you guys hear when an employee does not live up to exspectations,But Djuan went above and beyond!

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Bombon - 58 d ago


My pet was groomed at the Bloomingdale location last Saturday the 6th. I normally cut his hair short for the winter to grow long, Dog was healthy playful and normal before his grooming on Saturday 10/6/17. I picked him up Saturday normally he will be itching because the short hair I requested not to do very short on the face ears and tail. Took Bombon home and by the afternoon the dog was acting scared and seemed in pain shaking his ears. Saturday night I notice Bombon was shaking and very cold w his head down to the floor, I cover him and watched him all night he was shivering and vomiting I was worried.

Sunday my dog would no eat or drink and he was crying it seemed like he was intoxicated or in pain from his right ear. I checked his ears and notice the right ear was completely red and it had lacerations in it and the left ear was not cleaned at all still had some hair and some wax in it.

I waited till Monday to call the Petsmart Grooming. I gave my dog another when I saw he started eating and drinking water day figuring he was just in shock from all the cleaning in the ear and grooming.

I called Petsmart on Tuesday morning they and explain Bombon's health status they said he had his ears quite dirty they had to use aggressive cleaning and most likely he was sore and not able to tolerate sound or could not hear from the noise process in his ear drum, they said they found flees and they had to use medicated shampoo for him so he must of not tolerated the shampoo as well tey stated. Groomer said to give the dog another couple days till Thursday if he did not get well by then to take him to the DR.

I notice Bombon my dog was still in much more pain he was eating but he was screaming w pain now. I took him in on Thursday to Benfield they said he had and infection on the ear that was cleaned and they had cleaned the other ear, gave me two meds to clean both ears and drops to put in the infected ear paid $180.00. took Bombon home put the meds on that day and next day morning by Friday afternoon my dog was on the floor shivering screaming and crying he did not tolerated the liquid meds he was in very bad shape. I took him back to the DR to get Blood tested and paid for oral antibiotics pain meds blood work and dr visit.

I believe I need a total refund from the groomers place for not completing the grooming for injuring my dogs ear and causing an infection that spread to both ears refund me the 180.00 for the first visit and the total for the second visit

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Annette Dercole - 62 d 7 h ago


Where is the help for the abandoned pets in Puerto Rico and the distribution of cat and dog food for the abandoned and injured pets there. My friend is there and no sign of any help from Petsmart or donations and he is spending his own money to help these animals. Yet you collect money to help in these disasters?

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Stephanie from Munising - 70 d 4 h ago


The Marquette PetSmart is a joke.Went in to get 10 feeder goldfish.Everytime I go in there I get interrogated. Well Jennifer started in and I said I just want 10 feeders."It's part of my job" So I told her a 55 gallon."Do you realize it will be overstocked?"Are you #$@@$@ kidding me? Only fish store I have ever been in with that treatment.Unfortunatly it's the only one left in Marquette!!!! Ridiculous!!!!

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Harassed and refused my rights - 74 d 15 s ago


Man they did my fionce and I dirty, they had her crying her eyes outs! I completely understand why everywhere I'm posting they have ratings of 2 stars or under! Let me re-cap:

I went in today to return some dog food that we were over charged for and one of the receipts had been bought with an old debit card that I no longer use and she told me that in order to get my money back I would have to have the oringinal card it was purchased with(although she had already marked out my item, I told her to reprint my reciept and she said she couldn't so she wrote on it "return canceled and signed her initials". So I went home found the card and came back. Since my fionce was already going back in she deicdes to take care of the return for me. She comes back crying saying that the manager and the employee were being mean to her saying they knew what she was up to and calling her a liar when she said she that it hadn't been returned. So I immediately just up and run in there explaining how I had came in earlier to return some things and that this item was never returned due to said cause and this grown man continues waving his finger in front of my face telling me "don't think you two can get away with stuff like this here, it's already been returned! It's been returned! It's been returned!" And as I try to explain to him the situation again he continues talking over me saying repeatedly "it's been returned!"

WTF petsmart!!! What the fuukkkkkk! I've never been so pissed over such shitty service to the point I am called a liar and had my fionce in tears!!! Someone needs to do something about this! And the crazy thing is, they refused to even scan the reciept!! What's wrong with petsmart? 150 east blackstock rd Spartanburg sc. this was a complete act of shaming and slandering us in front of a group of customers and I will get what's owed to me. I will not forget this and I will continue spreading my word until manners are handled. #nevershopingagain #petdumbasses #worstcustomerservice

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Pamela N Mandryck - 77 d 6 h ago


For a firm that SUPPOSEDLY cares about animals,

you really ARE NOT doing a great job of screening employees!!!


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Jay Mann - 78 d 4 h ago


Unfortunately, I have just had the most terrible experience this past weekend. My dog was injured while staying in the Potomac Yard, Alexandria, Va. store's Pet Hotel. The service was deplorable, and very upsetting. Ultimately, the store manager stated I was going to be Banned from ALL Petsmart stores services. I have been retaliated against and want this handled please. Help me get this resolved.

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Nancy - 83 d 27 m ago


I just visited your store in Greeley CO. When I went to the register the sales clerk asked for my email address. I did not want to give it to her but I was told she had to have in order to complete my transaction. I told her I didn't want to give it to her. She said I have to have it. I told her I have never had to give my email before and she proceeded to tell me it was a new policy. I wanted the items I came to get so I gave it to her. She then said if I had not given it to her she would be fired, she needed to keep her numbers up. I was furious. I stated to her so I didn't have to give it to you and she said yes or I would be fired. I left the store and called from my vehicle and asked to speak to the store manager. I was told there wasn't any management on duty at that time but she would help me. Her name was Amanda. I asked if it was a policy now that in order to make a purchase you had to give your email address and she stated yes. She let me know so they could let me know about weekly special's, sales, etc. I then told her I would not return to the store with the lack of respect for me as a consumer in not wanting to give you my information. Your first email I will unsubscribe like my check out clerk told me too. That is quite the pressure you put on your employees which in turn they give horrible customer service! Oh and you need to scrub your store down, it smells terrible.

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Anonymous - 94 d ago


I worked for Petsmart for over 13 yrs and was one of the employees that helped open the Apple Valley Ca store. What was once a clean and fresh smelling store is a thing of the past! Last month when I was there it smelled like a very dirty kennel I thought it was just a bad day however it was the same today if not worse! Floors were filthy, a gas station bathroom is cleaner and it was way understaffed at the registers. I' ve been a customer for over 20 yrs and it's just sad the lack of pride the management and employees have for that store. I once enjoyed shopping at your store now it has become a chore. Will be looking for a new place!

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Concerned Customer - 96 d 3 h ago


The Petsmart in Lawton OK is a joke...they hardly ever have crickets...the bathrooms are filthy...out of hand soap, really doesn't your workers have to wash their hands after using the bathroom before returning to work???...out of toilet paper....HUGE roll of paper towels sitting on top of holder, really how long does it take to put them inside the holder?...the water fountains have cobwebs....the staff act like sluggs.......the fish tanks look dirty....the shelves are empty of basic things sometimes such as cat litter....I feel sorry for the animals in that store....Something needs to be done!!! Disgraceful and disgusting!

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Anonymous - 104 d 12 m ago

I want to say that every time I go into petsmart I always have to tell them that the guinea pig cages are filthy and they never have hay and sometimes they don't have food, I have repeatedly told them about this, and every time I go back in there i

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Kathleen Lopez - 111 d 6 h ago


This place is a joke. Military highway va.

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Anonymous - 122 d 34 m ago

I'll feed you too the animals

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Anonymous - 122 d ago

I will fuck u guys up my plan is to go to where ever pet smart is and fuckim kidnap all u fuckin retards first I will make u sit on spikes and while your doing that I'll rip your finger nails and you toe nails then I'll but acid on them I'll cut deep cuts in your skin and put shit in your skin then I'll scoop your eyes out then make u eat them after you have eaten ur eyes I will pull your teeth out one by one then cut your tongue of and leave u to die

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Eva Woods, Cause For Paws in Ohio - 126 d 7 s ago

Would appreciate knowing why this rescue was abruptly dropped from food donations. We have been partners with PetSmart since 2000 and have received pet food for 12 years. On Aug. 8th, I was told my the supervisor at the Groveport, Ohio Distribution Center, just 2 hours prior to going to pickup food, that we would not be getting food any longer. You can imagine the devastating news for all the pets we have in foster care and senior/hospice animals. I would have made a 50 mile trip for nothing if I had not called to see how much we were to receive so I would know how many vehicles to take. We have been very blessed to have gotten food for the homeless pets for many years and feel we should at least get a reason it has stopped. I have also written and requested paperwork for proof of Cause For Paws as a precipitant for this food and specifically the July donation. I need this paperwork as I am filing legal action against a volunteer who pickup food in July and has stolen that food from the rescue pets.

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Bungholio - 127 d 7 h ago


The store manager for the N Macon, GA store is a cuck. He yelled then hung up on me when I made a business related call.

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Unhappy - 128 d 43 s ago


I am trying to find a phone number for Petsmart so I can register a complaint on how my wife and I were treated. The published phone numbers are automated systems that don't work.

Please help me find a phone number for the executive offices so I can speak with a person.

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Beyond Basics dog training - 134 d 6 h ago

I am a dog trainer and I'm going to tell you right now for out of 6 of my clients right now paid lots of money for PetSmart to work their dogs guess what they came to me I then turn to watch these trainers I started hitting the stores watching them and talking to them first of all these freaking kids go there for a job gets sent to training school for 2 weeks and then put in the bullpen with dogs really it took me years to develop what I've developed you can't do that in two weeks and these aren't the first four I've ever had these have been numerous numerous people and I am disgusted at what I saw these trainers telling these people to do disgusted they're recommending spiked collars really not only will I never ever ever shop at a PetSmart again but I'm going to do everything I can to stop the training there

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