Information, reviews and public commentary for US companies


Petsmart, Inc.

19601 North 27th Avenue
Phoenix, AZ
(623) 580-6100
(623) 395-6517
Twitter IDs
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Corinne - 3 d 10 h ago


I ordered two identical items online the day after Thanksgiving 2016. I still haven't received them. After five telephone calls to customer service I called the corporate office number. I talked to a man who sounded like he was talking with cotton in his mouth, could barely understand him. I had received five emails from customer service telling me my products were delayed, then they were sent somewhere else, then they would research and get back to me in 3-5 business days. The last email was December 29th. Today is January 19, 2017. The cotton mouth man told me he would take care of the matter. Guess what? I received another email two days later stating that I have already contacted them and the research team would look into the matter. This was the same email I received four times prior. What horrible customer service! It's like being on a hamster wheel.

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cee dee fran - 5 d 11 s ago


New to Bakersfield. Took my Shih Tzu for several years to the PetSmart in Lancaster. Brea in Lancaster was GREAT with my bud. Made an appointment with THIS PetSmart. Not impressed AT ALL. First of all, the place smells like shit....animal and human. It's dark and un-inviting. The girl set to groom my bud was un-inviting as well. Nasty attitude and bad energy, which is not compatible with the job. She took my dog in the back, as if my dog was going to get a bath. I left, but intuition told me to return. I returned to the store 4 minutes later to find her ROUGHLY using cotton balls on my dogs ears. I watched how she handled my dog: COLD and CALLOUS. Chills ran down my spine. I ran in and told her to GIVE ME MY DOG! I let her know that I was not pleased with what I saw and that her personality did not make me feel comfortable, let along my dog.

This place is more like a morgue. If you stand there and watch these so-called groomers for even ONE MINUTE, you will observe how cold and uncaring these people are.

I believe the 3, 4 and 5 stars people have given this place are FALSE. Or perhaps people in Bakersfield are used to substandard service and a store that smells like shit.

Oh yeah: Then the witch then took my name out the system.

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Stella - 5 d 8 h ago


Needed a bag of a particular dry cat food. Wasn't in the store on the day I went looking for it.

I called the next day spoke to the manager and he would only hold the one bag that was in the

store for 24 hours. I wouldn't have been able to get to the store in that period of time.

The manager would not hold it for me. Unbelievable.

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Ann hurley - 6 d 12 h ago


I called to set up an appointment with a groomer at pet smart in lawernsville and spoke with the manager charmin I asked some questions as to a problem I've had in the past. She was so rude to me and when I asked her for her last name she hung up with me. Called pet smart customer service and got the impression of I was wasting my time. I have heard this about pet smart before and am amazed this behavior is the norm . So I will be taking my dog somewhere else.

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Juanita Shaw - 12 d ago


We filed a Comlaint on Decthe 6th 2016 Ywo managets, and one Employee, at the Petsmary, located at 517 E. 117 St. N. Y. NY. 10035. We have not heard back from, anyone regarding this comlaint. The Managers names are Mr. Tom Vega, Ms. Jennifer and the Ms. Jocelyn is the employee. Mr. Brandon one of the other employees, witnessed one of the Managers, Ms Jennifer very nasty "Demeanor" towards Me, Ms. Shaw, and My "Baby" = My, Yorkshire Terrier, Mister Todoe Shaw which occurred, on Dec. 6th, 2016. This Complaint eas escalated to the "Escalations Dept. as well as the Corporate Dept, eith "No Response. Ms. Ronnie, one of the Supervisor's from Petsmart, Cusyomer Service, Dept. sent another Email to the "Corporate, Office just a few days ago. Once again with no response to us.

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Denise - 25 d ago


Treatment of puppy was awful. Put him in the bend of her elbow and choked to trim his nails. Terrified him and I both. I am considering contacting the latest cal authorities. Joe the store manager was totally unresponsive and simply said ok ok ok.

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Vicky - 38 d 2 h ago

When the Banfield practice in Evanston, IL was owned by a franchise they provided really good service. Since the transition to a corporate owned practice the service is no longer acceptable. They are out of needed items like vaccinations and it is impossible to get a timely appointment. Forcing the franchises to sell out to corporate seems to have been a bad decision.

The store itself is very well run and the managers and staff there are quite helpful.

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LBxChica - 4 y 155 d ago

RT @NationalDogDay Retweet if you are going to be celebrating National Dog Day August 26th 2012 #NDD @UnleashedPetco @PetSmart @BringFido

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fivetimemommy - 4 y 155 d ago

@PetSmart okay that's way too cute :)

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jairodriguez - 4 y 155 d ago

Off to get some more crickets at @petsmart

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ARCrusade - 4 y 155 d ago

@PetSmart We are the Animal Rescue Crusade. Please follow us for support so we can work together!

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amedwhite76 - 4 y 155 d ago

@PetSmart...we will find out when votes are counted in the morning.....

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leopardobx - 4 y 156 d ago

@petsmart in Nags Head opens 9/27! We are going to go after work around 4ish!

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mmteemm - 4 y 156 d ago

@shawnhebrankcom @PetSmart that shit is evil!

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SamTheLhasa - 4 y 156 d ago

Visiting @PetSmart is always a highlight of my day

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tonynacha - 4 y 156 d ago

My Shih Tzu was professionally groomed by Heather @PetSmart Sand City Monterey CA and he's so handsome and adorable!

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Avanced - 4 y 156 d ago

@PetSmart thanks! Got him from pet smart in Atlanta!

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