Information, reviews and public commentary for US companies

 

Petsmart, Inc.

Rating
0.955556
Web
www.petsmart.com
Address
19601 North 27th Avenue
Phoenix, AZ
85027
Phone
(623) 580-6100
Fax
(623) 395-6517
Twitter IDs
@PetSmart
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Mandy - 9 d 10 h ago

1

Went in to my local Petsmart yesterday to purchase a case of Friskie's wet cat food and was blown away by the price of it. They have raised the price from $0.46 a can to $0.55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was shocked and told the sales girl that Petsmart has just lost my business and all my donations that I did there. I will go back to Target and Wal-Mart to get my cat food.

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Concerned pet owner - 22 d 40 m ago

2

Please, contact your state's Attorney General for legitimate concerns. Also, advise all friends and family members to report the corporation to the Attorney General.

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Diane labonte - 22 d 4 h ago

1

Mr pooh bear is a loving and cuddling dog that wouldnt hurt anyone or bite anyone hes like mr pooh bear on the cartoon and had to be abuse with cruelty and hes afraid of people right now this is what happened to a happy dog that his day turned to a bad and painful this is his story On dec 15 was a good happy day for me and mr pooh bear. I went to petsmart in chicopee mass usa to have mr pooh bear nails cut i went into the grooming room and the groomer named kat was going to cut mr pooh bear nails.i was holding mr pooh bear and was going to hand her mr pooh bear when she told me no to put him on the floor.which i did. She put a leash around mr pooh bears neck and was pulling him to come to her.and not even calling his name mr pooh bear. To go to her. And he was chocking and resisting to go to her .he must have felt that she was mean and bad. And was very ruse and fresh to me and mr pooh bear As she continue to chock him and try to pull mr pooh bear to her.i was ready to say something to her that your hurting my dog and .she tells me that i cant cut your dogs nails today because there blood on the floor from her pulling and chocking the dog

Kat the groomer doesnt even look were mr pooh bear is bleeding or see if its a nail and put quick stop on it kat the groomer just hands me a blue hand towel and its like shes done with me. I go to my car with mr pooh bear and look were hes bleeding and the right hind paw the nail is cracked and part of it is dead near his paw. mr pooh bear is in alot of pain now.

So this cruelty and abuse to an animal i go back into petsmart and talk to a manager justine i tell her look what your groomer kat did to my dog the nail is just hanging on and part of the nail is dead. The manager justine tells me ooh no that was like that before i went to The groomer i said that was bull shit your groomer kat did this and this was fucking bull shit why would i take mr pooh bear to petsmart with an injured nail i would have taken him to my vet or the local animal hospital. I said to justine this was bull shit and walked out i ended calling corporate customer service and told them the situation and said corporate would call me back and i have not heard from them since and customer service said they called me on dec 21 st and that was bull shit that same day i ended bringing mr pooh bear to the vca boston road animal hospital were we spent 4 hours there i had to miss work that night .they examied mr pooh bear to see if he was hurt anywhere else. His right hand paw was sore and bruised also They had to remove the whole nail to the paw on the right hind paw and only has the blood wick and doesnt look like the nail is going to grow back he was put on pain meds and had to soak his paw 2 to 3 times a day and was on limited movement and had to be separated from my other dog .he had a second visit and looked like the blood wick was cracking. And had to be cut back and may have additional animal vet visit mr pooh.bear also had to wear a e collar so he wouldnt bite is wound or lick it and now this dog is afraid of people and cries if i bring him to the vet or pet store. The dog was traumitized It was a week later so i decide that iam going to. Call petsmart in chicopee and talk to the store manager there mrs forgie i told her the situation with the groomer kat and manager justine and wanted some compansation for mr pooh bear and my vca animal hospital paymt for 207.00 for the hell and abuse and cruelty that he reced from all of this .the store manager mrs forgie said she would refund me the 207.00 for the hospital visit and compasation for mr pooh bear also on dec. 15 and corporate would contact me.the store manager mrs forgie said it petsmart rules that they have to put the dog on the floor to see if the dog is steady and ok to walk and balanced and then they would pick up the dog and bring him to the grooming section and cut his nails. Not chocking and pulling mr pooh bear to come to the groomer kat the store manager couldnt understand why kat did that .its been 13 days i planned to call the petsmart store in chicopee and talk to the store manager mrs forgie again to see what the status of this situation is and take if higher if needed.iam not letting this issue go i need some closure and satifaction for mr pooh bear

Mr pooh bear cant speak for himself for what happened to him and i need to speak for him for the abuse and cruelty to mr pooh bear had to go thru on dec 15 and compasation for this poor little pooh bear.

I LOVE THE AD FOR PETSMART THAT SAYS

GROOMING WITH LOVE

THAT IS THE BIGGEST FUCKING WRONG THING TO SAY

WHEN YOU PET WAS INJURED AND ABUSE WITH CRUELTY FROM A PETSMART GROOMER

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Diane l - 22 d 17 h ago

0

Mr pooh bear is a loving and cuddling dog that wouldnt hurt anyone or bite anyone hes like mr pooh bear on the cartoon and had to be abuse with cruelty and hes afraid of people right now this is what happened to a happy dog that his day turned to a bad and painful this is his story On dec 15 was a good happy day for me and mr pooh bear. I went to petsmart in chicopee mass usa to have mr pooh bear nails cut i went into the grooming room and the groomer named kat was going to cut mr pooh bear nails.i was holding mr pooh bear and was going to hand her mr pooh bear when she told me no to put him on the floor.which i did. She put a leash around mr pooh bears neck and was pulling him to come to her.and not even calling his name mr pooh bear. To go to her. And he was chocking and resisting to go to her .he must have felt that she was mean and bad. As she continue to chock him and try to pull mr pooh bear to her.i was ready to say something to her that your hurting my dog and .she tells me that i cant cut your dogs nails today because there blood on the floor from her pulling and chocking the dog

Kat the groomer doesnt even look were mr pooh bear is bleeding or see if its a nail and put quick stop on it kat the groomer just hands me a blue hand towel and its like shes done with me. I go to my car with mr pooh bear and look were hes bleeding and the right hind paw the nail is cracked and part of it is dead near his paw. mr pooh bear is in alot of pain now.

So this cruelty and abuse to an animal i go back into petsmart and talk to a manager justine i tell her look what your groomer kat did to my dog the nail is just hanging on and part of the nail is dead. The manager justine tells me ooh no that was like that before i went to The groomer i said that was bull shit your groomer kat did this i and this was fucking bull shit why would i take mr pooh bear to petsmart with an injured nail i would have taken him to my vet or the local animal hospital. I said to justine this was bull shit and walked out i ended calling corporate customer service and told them the situation and said corporate would call me back and i have not heard from them that same day i ended bringing mr pooh bear to the vca boston road animal hospital were we spent 4 hours there i had to miss work that night .they examied mr pooh bear to see if he was hurt anywhere else. They had to remove the whole nail to the paw on the right hind paw and only has the blood wick and doesnt look like the nail is going to grow back he was put on pain meds and had to soak his paw 2 to 3 times a day and was on limited movement and had to be separated from my other dog .he had a second visit and looked like the blood wick was cracking. And had to be cut back ans may have additional animal vet visit mr pooh.bear also had to wear a e collar so he wouldnt bite is wound or lick it and now this dog is afraid of people and cries if i bring him to the vet or pet store. The dog was traumitized It was a week later so i decide that iam going to. Call petsmart in chicopee and talk to the store manager tell mrs forgie i told her the situation with the groomer kat and manager justine and wanted some compansation for mr pooh bear for the hell and abuse and cruelty that he reced from all of this .the store manager mrs forgie said shd would refund me the 207.00 for the hospital visit on ded. 15 and corporate would contact me.thed store manager mrs forgie said it petsmart rules that they have to put the dog on the floor to seed if the dog is steady and ok to walk and balanced and then they would pick up the dog and bring him to the grooming section and cut his nails. Not chocking and pulling mr pooh bear to come to kat the store manager couldnt undedstand why kat did that .its been 13 days i planned to call the petsmart store in chicopeed and talk to the store manager to see what the status of this situation is and take if higher if needed. Ia. Not letting this issue go i need some closure and satifaction for mr pooh bear

Mr pooh bear cant speak what happened to him and i need to speak for him and get him some compasation for thed hell hd wenf thru on dec 15 2018

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Deborah - 25 d ago

I haven't lived in New York for 14 years and have not even been in the state for over ten years yet the last two years in December I have received an email asking how my trip to the store in Kingston went. Very strange. Can you explain how that could happen?

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Anonymous - 59 d 15 h ago

Angel James you're a coward and gutless. You allowed store no. 0574 of bullying and workers to lose their jobs dating as far back as Sept. 2017.

You won't come forward to answer WHY? You are a disgrace to humanity.

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sflores - 62 d 23 h ago

5

Your new commercial for the 2018 holidays is now my all time favorite! Well done!

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Mad at Dundalk pet smart - 70 d 5 h ago

0

I have bought fish from the Dundalk pet smart spend lots of money on fish only to take dead fish back to be replaced and they die take them back a third time get replaced next day like last several died .Lost my whole entire fish aquarium filled of fish .come to find out Glo fish and the tanks have sickness and they never bother to tell you so 200 $ plus shot down the tube .Buy fish else where from a different fish store they live for months so husband decides to go back to Dundalk thinking where can he go wrong buying 3 Plecostmus

How wrong was he to think that .They too died!!!!! one the very next day and the other two that same day in evening hr ,find them floating on top of water dead as a door nail .Remove from tank to take back next day ,go to Feed my other fish and what do I find several fish died then I find more fish dead that I had bought from other place had no problems with these fish until I go to Dundalk Petsmart again first time I've lost over 200 some dollars of Glo fish now they're dead plus fish that I bought from another store how come all of a sudden I'm losing my fish that I've had for months on in to dying after I buy fish from the Dundalk Pet-smart and now my other fish are dead including the babies that we just had I hate Dundalk Petsmart they're liars they lie to you about the fish they don't tell you the truth that their fish are sick .I am one very upset customer,cuz all the fish I lost now because of the fish I bought from them ,fish I bought months ago from other fish store dead .Do you think they will give me back my money or give me new fish like the Angel fish I had ,or the sword tails etc NO they won't So who loses out THE-CUSTOMER .I have to clean my aquarium and start over and spend more money They should be the ones to spend money for me to have new fish ...Boy this customer is MAD.Im going to let others know

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Gena Stafford - 73 d ago

Could an actual person please respond in getting in touch with me this concerns your store in Columbus ms it's urgent thank you

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Tony and whiteys mom - 97 d 6 h ago

5

I just needed to write about the store Warrington pa on street rd the people in there always go over and above to take care of everyone who walks into the store and everyone in the grooming are so nice to u and your dog every time I pick up my dog he is always happy and loves being there I just want to them everyone there for being so sweet to us u should be proud of each n everyone of them cause u don't get that anywhere else thank u

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Camimie - 102 d 6 h ago

0

I am a member of the TREAT program where you earn points and will learn discounts on products. Most stores you enter your phone number on the PIN pad but at PetSmart you have to give it to the cashier. I felt that could be a security issue if there is some whacko in line and he lasers in on a woman and then obtains her phone number. I mentioned this to the cashier and another employee who both said it was a good idea. One of the employees said she would get the manager. So out comes this guy who does not even give me a chance to say good morning and gets in my face saying they have 1600 stores and he can't change this store to do what I want. I was so taken back I was speechless, which is not like me. I wanted to say he could suggest it to corporate but he didn't give me a chance.I was able to say that I thought it was a safety issue and as I was walking out he said well you don't have to give your phone number and I replied then I don't' get the discount and in a sing voice he said,"That's right". I told him he was a real jerk and left the store. When I am finished here I am submitting a letter to corporate.

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fyi - 129 d 5 h ago

i don't think they even read the website

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Lee Bancroft - 142 d 7 h ago

1

I was looking for a certain product, and started calling the store. I called for 20 MINUTES and NO ONE ever answered the phone! I called Banfields and asked them if the store was open because they are connected. They said yes so I called back. Still no answer, I called Corporate and explained the situation. The woman on the phone could not have cared less. She said she would call them and pass me through. I said that would be great. She was gone awhile because I was already starting to wonder if I was still connected. She came back to the phone and said as snotty as possible "they answered on the first ring". after I talked to the store employee,, I told her I had been calling for 20 minutes and asked her if there was a reason they didnt answer. She said ,"well the store manager was on a conference call"!!!!

I have never known a business that is open, but does not answer their phone connecting them to CUSTOMERS because the idiot manager is on a conference call!. Ocala, Florida, doing business in the usual SLOCALA way..So...bad experience all the way around. You would have thought Corporate would have at least been courteous. They need to replace their rep answering the phone.

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Legal Beagle - 145 d ago

Angel James and corporate are a bunch of cowards to allow their employees to be bullied by a store manager and costed them their jobs. You are a disgrace to humanity and a disgrace as humans. You deserve to be fired yourselves. My advice to you Angel James, admit your mistake to corporate and resign. You should join L'erin Gaines in the unemployment line with those poor bullied out of work people.

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Legal Beagle - 174 d 18 h ago

There's still no word by either corporate or Angel James on why all those employees at the Moorestown, NJ store lost their jobs and careers due to a bully store manager.

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Horace - 177 d 39 s ago

Why would a persons hours be cut because they went to HR

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Denis - 179 d 2 h ago

2

I don't know why I keep going back. This is very frustrating to me, every single time I go in to purchase dog & cat food their shelfs are filled w/ expired food, I let them know every single time but I really don't think anyone cares. I buy their Authority dry dog & cat food.

PLEASE SOMEONE take care of this problem! It is a problem!

I shop the store in Rogers Arkansas

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Please dont - 178 d ago

They dont care. Shop elsewhere. You'd save money too.

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Becky - 178 d ago

I would like to see a petsmart Around 72nd and federal Westminster.Co

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Please dont - 178 d ago

Pray for a Petco instead. They are better

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Stacy Riddle - 210 d ago

0

This afternoon I was in the Greensboro NC PetSmart located on 2641 Lawndale Drive Zip Code 27408. I had a Visa Debit card that I used and asked cashier if I could do cash back as I sometimes do at some big box stores. She ran my Visa thru Three time's and there was never a prompt for me to enter my pin code for cash back. Nothing was wrong with my card as I had been using it earlier. She called a lady who She called an asst. manager to help me. Still no prompt for my cash back. Here is where the real problem lay. She decided to call what was as he claimed your store manager. He had the name Steve on his tag. I told him my Vise has been run about 4 times by your cashiers and still no option for cash back. By the way was told customers get cash back here all the time with a visa debit card. When I tried to deal with this sorry excuse for a manager he became loud and aggressive with me To say he was unprofessional would be an understatement! I am the customer and any manager worth working there would not have been yelling at me in front of several of your customers-He started yelling hatefully "Ma'm, Ma'm, Ma'm" I told him not to Ma'm me and that I would never do business there again unless I got satisfaction thru corporate. He said "good call Corporate". This person should lose his job-he is a pathetic disgrace!! He didn't even try to rectify my problem-also I'm sure his foul unprofessional mouth was heard by many of your customers as there was several in line. I plan to call your corporate headquarters on Monday. I will take this higher up the latter if he is not held accountable. This managers name is Steve-The incident occurred on 6/22/2018 at 4:30 pm. Thank you for you attention to this-Stacy Riddle

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Richard Watson - 211 d 7 s ago

1

I was excited to begin my new adventure with an aquarium purchased at Petsmart 10 Traders Way Salem MA 01970, I bought the tank and kit, also as instructed bought product for water treatment and decorations, I waited the time 48 hours before adding any fish to the tank, Well I got my four fish and within a day they were dead, I had no Idea you can return the dead fish ( a 14 Day Store policy) so I went an got 5 more fish, the next day 4 were dead, I went back to the store took the associates advise and got fish that are meant to swarm together, Mind you the Associates are very helpful and kind, But the next day again 3 dead fish, I'm frustrated and returned again, to buy more expensive fish and as advised more water product, The Manager Kevin Morris and John Parker another manager came out and made me feel less than, and stated that they were not going to let me return the dead fish any longer, Really a 14 day policy, and I was a district manager and The Customer Is Always Right!! Mean while as he is talking down to me, Behind him in a fish tank were 7 dead fish and a dead turtle in another tank?? Oh wait that is right its me?? I explained I'm doing everything instructed by the employees and He states to me "Well don't listen to them not all of them know what they are talking about!!!!This has been the worst shopping experience ever and mind you I also bought another tank so I started with one and now have two? (Sucker) I went so far to call corporate and all they would do was take a complaint, I have spent over 250.00 in a four week time frame,,, And I'll never shop there again, never mind buy anything alive there, Thank God they don't sell dogs and cats, Imagine? Petco, helped me and all my fish are alive and well Do Not Shop Petrsmart 10 Traders Way Salem Ma 01970 until they get informed Managers on customer care and service!!

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Joanna - 292 d ago

1

The worst returun policy ever. I recently purchased 60 gal aquarium from Petsmart, and was very excited to start decorationg. I have purchased decoration worth over $170.00 in West Bloomfield, Michigan. Unfortunately , because of no proper packing materials, during trasport home , one of the decoration got broken so I went back the next day to return it. I was told by the Manager THOMAS, that they will not accept return and maybe its better if i go back to the branch were it was purchased. So, im stuck with the broken aquarium decoration worth $50.00. I have been loyal client for years. This guy was not helpful, very rude, and argumentative , because of this I will not go back to PETSMART again. Buy online, at least it will arrive in one piece.

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Anonymous - 215 d ago

You gotta be careful bud

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customer but not anymore - 262 d 8 h ago

0

Won't be doing business with them again at the 4601 Outer Loop store in Louisville Kentucky . I got a e-mail saying Sunday April 29,2018 that Tucker and Snoopy grooming appointment is getting close for May 1,2018 at 7am with Adrian. Then today April 30,2018 at 2:45pm I get a e-mail saying that Snoopy grooming appointment is at 11 : 30am on May 1,2018 with Robyn. So I called to see why his appointment got changed. They told me it didn't get changed it was for 11 : 30am on May 1,2018 with Robyn and Tucker was at 7 : 00am with Robyn too. I said no it was not it was for 7am with Adrian and I have a e-mail from you to prove it. So the female manager say bring them both in at 7am but it's going to take longer to get them groom now. And I said that's not right. You want 24 hours notices for cancellation so I should get 24 hours notices for changes you made with my schnauzers grooming appointment. Some customers have certain groomers they like and don't want other groomers touching their fur babies. Manager hangs up the phone on me. Know wonder the employees don't stick around long enough with a manager like that. Corporate needs to take a look at that female manager ! Hanging up the phone on a customer is not very management like. Grooming Department went downhill when they lost Jessica ! ! All the business I've given them and donations they can kiss it goodbye. HELLO FEEDER SUPPLY !!

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Anonymous - 215 d ago

Are you real? "Know?" And why does it matter that the manager is female?

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