Information, reviews and public commentary for US companies


Petsmart, Inc.

19601 North 27th Avenue
Phoenix, AZ
(623) 580-6100
(623) 395-6517
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Cyndi Wegenr - 3 d 19 h ago


I called to make appointments at store #1325 in Orlando, FL tonight & I was advised that my 2 cocker spaniels were banned on the weekends because they take longer. I wasn't even advised of this matter. It upset me & ruined my Friday night. I work during the week. PetSmart, is in the business for services. I pay extra for the weekends & tip well. I was shocked! THE SIGN OUTSIDE STATES "WALK ARE WELCOME". Why not my dogs! I called back to speak with the store manager, Elizabeth & she knows who I am from coming in to buy dog food & supplies from Banfield. If it wasn't for her, my dogs wouldn't be having an appointment tomorrow. I had a former Petsmart groomer that used to come to my house for my dog haircuts. She is a GREAT groomer.

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Laura - 7 d ago

JusticeforGunnerandOtherFurBabies JusticeforScruffles please feel free to join us! This is for all the Fur Babies We will continue to fight! A bill is set to go before the legislation after 2 pets died and 1 was seriously injured in NJ with in a week! Not to mention 3 others within the last yr. We are working on a bill to cover this issue wide spread now as we speak! Just in the last 36hrs I have learned of 43 states and 145 pets who have either been severally injured or killed by these people! That's just the ones mentioned in either 1 of these 2 groups can you imagine just how many more there could be that we don't know of! Please Share this info and check us out! On this page alone I have read of at least 5 more :'( Thank you

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D. Tasker - 24 d 13 h ago


My yorkie died after boarding with Petsmart at the Belair, MD location during the Christmas Holiday.

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Rachel Flitter - 19 d ago


im so sorry for your loss may your dog rest in peace.

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Laura - 7 d ago


D. Tasker please check us out and join us at JusticeforGunnerandOtherFurBabies on FB we have a bill going before legislation soon and are putting into motion many other plans! Pet owners are fed up and we are taking a stand in just the last 48hrs I have got 43 states and 146 pets victimized(killed or injured by these people) We are fighting for them and the road will not end until we are heard! Please share this info You are most definitely not alone! My lil girl was injured at our PetSmart just a couple years ago! At least check it out you don't wanna stay help us fight or just be of support no one will be upset but every chance we get we are spreading the word! Enough is Enough! If they do not wanna take reasonability or make changes so our babies can be safe then they should not be in business of animals! Did you know they do not drug test their groomers, they have to meet a quota each day if they can not keep up they are fired, they are not required by law to be licensed to groom! I don't know what happen when you lost your sweet baby, but 1 thing every owner gets that has been found in common no replies maybe cover vet bills but most the time want you to sign a non-discloser and almost every time they get an email saying they are doing an internal investigation and have found that the employee has followed all safety protocols and policies and they are sorry for the loss or pain that you pet has gone through! You are welcome to join us in this fight for all the fur babies! Thank You for your time!

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Anonymous - 12 d 13 h ago



I work at store in Augusta ga ..I was at work on the schedule for 2/7/18 .I was the closing mil manager for the day .I came in at 1pm the start of my schedule and worked with my new ASL .we came up with a plan of what area of the store pogs needed to be done in the office talking face to face..I also worked on the floor with her and at registers and also did a couple key turns .Around three o'clock my asl informs me that she is leaving for the day I have the floor I can not leave the store and there was no issue at all when she was leaving. At the end of a cashier scheduleAlissa which we were sharing a iPad for ispu was leaving I was told that she had said I look like I've been drinking on the job mind you I helped customers,no complaint..ASL had no complaints . Ashley a pet care associate who I never got within 10 feet of because I was doing pogs in flea in tick I was told said it looked like it . Neither one of the associate smelt alcohol. As of 2/2/2018 I am a dad of a one year old who has conjunctivitis and infection in both ears he hurts and does not let me sleep but my work was never affect .So with these two associate talking about a manager which I thought without proof ,no slurd speech and helping all customers I was called in the office by my acting store manager Lisa,and ASL Emily who was there with me not even three hours ago ask me and talk in the office door close small office ,and ask me have I been drinking ..god as my witness and the job that I enjoy and would never and impossible since I am the only manager on duty and key turns to do and on isle 2 , manager overrides I couldn't even take my 30min.My management team then proceeded to then get statements from new associate coming in which neither on of them said anything about me drinking on job only heard from them two. Alexis which I was with before this happen which I spoke with after the sneaking of statements said as it follows... The two girls said it to me but Larry is fine and I don't smell or think he is on anything.So then after they Talk to me 10 Min later Brian whitmore is called by Lisa Sl And by Emily and wants to talk to me on the phone Brian asked me if I have been drinking,as I told my SL and ASL no. He then proceeded to tell me I have to take a drug test ....I said drinking I'll call Richmond county deputy out here to give me a breatholizer . But I also agreed to a drug test ..this was at 8 and I was told to get of the clock till it comes back in.i agreed. Since there is no drug screen place open at 8:30 they then tell me a mobile drug group will come out ,I also agreed and then proceeded to wait for the Two hours that they would be here Mind you 3 hours later I'm still waiting but I have to go get my son from my babysitter she has to go to work I tried to get in contact with family and friends unfortunately could not get any support. I then proceeded to talk to my SL about that I can't wait anymore .I am told that I can't leave or I will be fired .or will have to resign from my position which was never given notice and stayed for as long and longer than I could . I put my keys on the chair in the office mind you nobody in that room could pass a random drug test . So I did what I had to do even offered to get a deputy out there one more time for a breatholizer cause I had already had spoken to despatch..I just want to know if any I believe that this was a set up no alcohol smell no speech impairment nothing I hate to have to but I need some one higher that Brian I need to speak to Mr farmer because I believe the action they took with me was illegal and still participate and agreed to all but not letting me leave or termination no proof of alcohol I bring a jacket to work and my wallet this group of manager and from a district manager to not talk to me and get my side just assumed and didn't investigate .. this was a plane to terminate me for a friend of there's which I have met not personally but seen so they could get him what he needed.

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Teri - 8 d ago


Can you say Lawyer!

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Anonymous - 11 d 19 h ago


Embarrassed and Rude lying manager and assistant manager.Ruth

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Anonymous - 18 d ago


I visited the Petsmart in Santa Fe, NM, it is abysmal, the poor animals, most looked highly stressed, on two seperate occasions I saw that every single parakeet in the cage was very sick, I have worked with birds for several years, and I could see plainly they were all suffering, on the floor, puffed up, eyes closed, I reported it to the manager, who was nonchalant about it. About 2 months later I went in again, and was horrified to see the exact same situation, every bird was very sick.I reported it t the manager yet again, . All the employees there are clueless about animal welfare and obviously had received no training. So sad and so depressing to see helpless animals of the disgusting pet trade in the hands of idiots.

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G.Pierce - 18 d ago


Smart Pet

Often outstanding service is over looked.

On February 2, 2018 I called Pet Smart to obtain a donation recipe after about 10 minutes of wrestling your phone system I finally reach a young lady by the name of Stephanie at (hidden).

Her customer service is outstanding; she displayed a very high level of courtesy, professionalism and knowledge. She used correct hold protocol and was apologetic for the delay. She educated me approximately how long it would take to get tax donation statement as well as a reference number. It was a quality of service from a phone customer server that you do not come across it seems now a days. I was highly impressed but her outstanding job.

Thank again Stephanie

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Brian - 26 d ago


I would just like to take the time to acknowledge the excellent service of Karen Lambert, the pet trainer at your Crestwood Store in Illinois. I had initially started my dog's training at your Evergreen Park store but the trainer quit mid session. After a couple weeks of subs, Karen came over from Crestwood and offered me the opportunity to take my dog to her store to continue training. I wanted my dog to become a therapy dog and Karen felt that my dog had the proper demeanor for that role. After sitting in one therapy session with my dog and the people from Elim Christian Services, I knew that my dog and I had to continue helping as much as we could. It truly is an amazing site to see how the children and adults with disabilities works so hard just to come pet and hug our dogs. Some of these people have outstanding strides in their development working with the dogs. I just wanted to thank you all and Karen for providing this opportunity for both us dog owners and people of Elim and Lexington to work together and change lives.

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Camille - 34 d 2 h ago


I witnessed a horrible experience at the Petsmart grooming salon in manteca California. A pink haired groomer yanked so hard on a Shih Tzu's leg and it screamed I thought I was going to call the police had not I've been in a hurry to get medicine to a sick dog I would've stayed call the police and waited for the owner to arrive. If she's going to treat a dog in that manner in a window where everybody can see I can't imagine how she would treat a poor defenseless animal behind closed doors she does not deserve to be a groomer. I called the store manager Sean and reported what I seen I also told him I was going to reported to corporate.

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Anonymous - 55 d ago


I live in California,high desert and pets mart on valley central way really needs training on customer service. I worked retail for 40 years and you ask a question and they don't know anything. I don't want to be harsh but all they do is hire very young kids (as all companies do) since these employees are representing your company why don't you train them properly about customer service and products in store

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Jeremy McCallum - 74 d 19 h ago


This company is crooked. They scam people via Banfields membership. I would never recommend them. I went in to cancel the membership, which the girl at the counter said she would take care of only to find out 6 months later that she never processed it and that I had been turned into collections. I have a $237.00 bill for no services rendered! I have called 4 times and forced to leave messages for the manager with NO call back. Buyer beware!

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Mad in Iowa - 76 d 17 s ago


I was at the SE 14th street store in Des Moines Iowa and watched a groomer cut a dog and then punish it for crying. When she saw me., she pretended to care about the animal's wound. Absolute nonsense and lies. So, I went to the manager who made it clear he wanted the money for the grooming and could not care less for the dog or me. DONT groom your dogs at that store!

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Anonymous - 77 d 23 h ago

Dear Madam, Sir,

Approximately 3 1/2 weeks ago, I took my Beagle which I had obtained from the Concord Humane Society about the same time, to The Pet Smart facility in Salisbury, NC. They have lost all the registration/vet/ important papers which I gave to the them. Now I am having to go back to the Concord Humane Society to pay for new papers. I think the lack of professional attention that

your employee produced is terrible. They should be held to some better standard. Sincerely, Bruce McNeely

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Disappointed - 82 d ago

I took my two dogs to the Petsmart dog hotel in coral gables Florida. Paid for baths and nail trimming for both dogs. When I picked them up they didn't appear to have been washed. And one of my dogs didn't have her nails cut didn't think the other did either. Called the pet salon to ask what was done on the dogs. They have no record of the dogs being in the grooming salon on that day. Called the strore manager explained the situation. He told me I needed to come in for a refund. Told him I couldn't come in cause I work and I live clear across town. He said he couldn't do a refund by phone. He told me to call back when the hotel manger comes in I asked for the district managers name and phone. He gave me the name but couldn't give me the phone number and hung up on me Thanks Ryan. Now trying to call the Corp office to get assistance.

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Tom Hunt - 85 d ago


Good morning. My name is Tom Hunt and this past Tuesday 11/21/2017 was a devastating day for our family and especially for my daughter. Her Maltese named Snowball who was 7 years old died in her arms on the way to the vet. We had taken him to get groomed last Friday 11/17/2017 and he somehow got hurt while at the groomers (PetSmart in Metairie, LA). That night he had an episode crying out in pain with his neck contorted and couldn't walk. We took him to the vet the following morning and the doctor saw that he had some kind of neck sprain. Gave him an anti-inflammatory shot and some pain meds and sent us home. My wife and daughter took him after the vet to PetSmart and spoke with the manager (Lee) and he took our information and said that their corporate Pet Safety team would be contacting us. Saturday, Sunday and Monday he was acting a little better but mainly lethargic. Tuesday morning around 5:45 AM we were all getting ready for work and he was in the laundry room with the most ear-shattering whelping in pain. We ran to him and his neck was at an un-natural angle and right hind leg buckled under him. We comforted him and immediately left to take him to the animal hospital (Pet Care in Metairie, LA). He was whimpering in pain while my daughter held him and half way to Med Vet (we called Pet Care and they didn't have a vet on at the time and directed us to Med Vet in Metairie since they had 24-hour staffing). He stopped breathing and passed away in her arms on the way to the hospital. This is all surreal and she is totally heartbroken. We don't understand what the heck happened. He was perfectly fine before we took him to get groomed and was always so full of energy and the most playful, lovable animal anyone could wish to have. X rays taken post mortem didn't show any broken bones but all of his internal organs were indistinguishable due to excessive fluid buildup in his body. When we left Pet Care that morning, we stopped by PetSmart and again spoke with the manager Lee and informed him that our puppy was dead and we had not heard anything from their pet Safety Team. He was upset and empathetic and said that corporate would at this stage most likely have him handle things. He offered to cover the vet fees and any costs for a necropsy (which I wanted to do but my daughter didn't want him all cut up). Later that day a plant was delivered by a florist from PetSmart to our home. Understanding that this was all during the Thanksgiving Holidays, we still haven't heard anything from anyone else at PetSmart. My daughter decided to have him cremated and we picked up his remains this Saturday. Still haven't heard from their corporate safety team and when we call the store in metairie, LA, we are told Lee the manager is out of vacation now. Calling corporate and get looped in an endless loop and can't get a live body on the phone. This is ridiculous. next call if I don't hear from them in teh next 24 horus is to an attorney.

She is in a state of depression and we would like to know what legal recourse we have since in our eyes, something bad happened to him while he was at the groomers. We have yet to hear from the corporate pet safety team.

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Linda Ann - 90 d 13 h ago

This review is of the Littleton CO Store. The pink haired groomer was abusing a small dog while supposedly grooming. Management was informed and sent her out to SMOKE,was rude to us. We are leaving and the employee that was sent out to smoke made obscene gestures to atleast 3 cars as we drive by.

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Jamie Henderson - 110 d 4 h ago


Have to take my Havanese to the vet to see whats wrong with him today 11/2/17. Took him to be groomed at the Bellingham Wa store on Meridian. When I took him in to be groomed he was fine. Not sure what they did to him but he is NOT himself. Wont eat, pee, poop, sits n whines. Wont even get down n walk around. When I find out Ill call corperate and see what they want to do. If I dont hear the right thing I will get a lawyer and own them. This is MY FUR BABY!!!

Maybe corporate should look into who they hire. Or how they train ppl. Im PISSED!!! and they will know it!!! YOU WILL BE PUT ON BLAST trust me. I am not one to be toyed with. You have been notified!

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Lynn Donovan - 119 d 17 h ago


On Monday , October 23,2017 I went into the Salem MA Petsmart. We were greeted by Djuan. He was the most helpful ,pleasant employee. He assisted us with a return and was very helpful during our visit. I just wanted to give him a shout out . I know you guys hear when an employee does not live up to exspectations,But Djuan went above and beyond!

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Bombon - 127 d ago


My pet was groomed at the Bloomingdale location last Saturday the 6th. I normally cut his hair short for the winter to grow long, Dog was healthy playful and normal before his grooming on Saturday 10/6/17. I picked him up Saturday normally he will be itching because the short hair I requested not to do very short on the face ears and tail. Took Bombon home and by the afternoon the dog was acting scared and seemed in pain shaking his ears. Saturday night I notice Bombon was shaking and very cold w his head down to the floor, I cover him and watched him all night he was shivering and vomiting I was worried.

Sunday my dog would no eat or drink and he was crying it seemed like he was intoxicated or in pain from his right ear. I checked his ears and notice the right ear was completely red and it had lacerations in it and the left ear was not cleaned at all still had some hair and some wax in it.

I waited till Monday to call the Petsmart Grooming. I gave my dog another when I saw he started eating and drinking water day figuring he was just in shock from all the cleaning in the ear and grooming.

I called Petsmart on Tuesday morning they and explain Bombon's health status they said he had his ears quite dirty they had to use aggressive cleaning and most likely he was sore and not able to tolerate sound or could not hear from the noise process in his ear drum, they said they found flees and they had to use medicated shampoo for him so he must of not tolerated the shampoo as well tey stated. Groomer said to give the dog another couple days till Thursday if he did not get well by then to take him to the DR.

I notice Bombon my dog was still in much more pain he was eating but he was screaming w pain now. I took him in on Thursday to Benfield they said he had and infection on the ear that was cleaned and they had cleaned the other ear, gave me two meds to clean both ears and drops to put in the infected ear paid $180.00. took Bombon home put the meds on that day and next day morning by Friday afternoon my dog was on the floor shivering screaming and crying he did not tolerated the liquid meds he was in very bad shape. I took him back to the DR to get Blood tested and paid for oral antibiotics pain meds blood work and dr visit.

I believe I need a total refund from the groomers place for not completing the grooming for injuring my dogs ear and causing an infection that spread to both ears refund me the 180.00 for the first visit and the total for the second visit

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Annette Dercole - 131 d ago


Where is the help for the abandoned pets in Puerto Rico and the distribution of cat and dog food for the abandoned and injured pets there. My friend is there and no sign of any help from Petsmart or donations and he is spending his own money to help these animals. Yet you collect money to help in these disasters?

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Stephanie from Munising - 139 d 7 s ago


The Marquette PetSmart is a joke.Went in to get 10 feeder goldfish.Everytime I go in there I get interrogated. Well Jennifer started in and I said I just want 10 feeders."It's part of my job" So I told her a 55 gallon."Do you realize it will be overstocked?"Are you #$@@$@ kidding me? Only fish store I have ever been in with that treatment.Unfortunatly it's the only one left in Marquette!!!! Ridiculous!!!!

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Harassed and refused my rights - 142 d 19 h ago


Man they did my fionce and I dirty, they had her crying her eyes outs! I completely understand why everywhere I'm posting they have ratings of 2 stars or under! Let me re-cap:

I went in today to return some dog food that we were over charged for and one of the receipts had been bought with an old debit card that I no longer use and she told me that in order to get my money back I would have to have the oringinal card it was purchased with(although she had already marked out my item, I told her to reprint my reciept and she said she couldn't so she wrote on it "return canceled and signed her initials". So I went home found the card and came back. Since my fionce was already going back in she deicdes to take care of the return for me. She comes back crying saying that the manager and the employee were being mean to her saying they knew what she was up to and calling her a liar when she said she that it hadn't been returned. So I immediately just up and run in there explaining how I had came in earlier to return some things and that this item was never returned due to said cause and this grown man continues waving his finger in front of my face telling me "don't think you two can get away with stuff like this here, it's already been returned! It's been returned! It's been returned!" And as I try to explain to him the situation again he continues talking over me saying repeatedly "it's been returned!"

WTF petsmart!!! What the fuukkkkkk! I've never been so pissed over such shitty service to the point I am called a liar and had my fionce in tears!!! Someone needs to do something about this! And the crazy thing is, they refused to even scan the reciept!! What's wrong with petsmart? 150 east blackstock rd Spartanburg sc. this was a complete act of shaming and slandering us in front of a group of customers and I will get what's owed to me. I will not forget this and I will continue spreading my word until manners are handled. #nevershopingagain #petdumbasses #worstcustomerservice

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