Information, reviews and public commentary for US companies

 

Petsmart, Inc.

Rating
0.263158
Web
www.petsmart.com
Address
19601 North 27th Avenue
Phoenix, AZ
85027
Phone
(623) 580-6100
Fax
(623) 395-6517
Twitter IDs
@PetSmart
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Petsmart Bad Grooming Staff - 4 d 16 h ago

0

PETSMART BAD GROOMING

I made an appointment yesterday, Monday, April 24 at 4:00pm for grooming for my yorkie: BEBA.

They promised a yorkie cut, instead they shave my yorkie looking like a cat.

I very upset and disappointed with Petsmart.

I will NEVER return to Petsmart, neither reccomend them to anyone.

The Grooming staff seems to be unprepared to do pet grooming. Lacking of pet grooming experience. I still can not believe what they did.

I spend $45.00 expecting a yorkie cut, instead they shaved my yorkie completly.

I so angry.

Eben & Wilma Ortiz

Location: Petsmart North Garland, TX

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PAWS - 18 d 12 h ago

0

I am the Executive Director of a non-profit animal rescue organization in Austin TX. Last week I went to Petsmart store to purchase a XL crate for one of our foster dogs. I was told that we had to pay taxes, even though we are a tax-exempt organization and we NEVER pay taxes (as set by by law). Even after speaking with store manager, they did not accept our tax exempt form and told me the only way they could remove the taxes is if I had a "special Petsmart card". What?????? This is ridiculous. Petsmart employees need to be educated and re-trained. Tax exempt organizations do not pay taxes!!!! I will not shop at Petsmart again!

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Nicole Velox - 26 d 14 h ago

0

My dog king was groomed at the pet smart Pelham location on April 3rd. He came home with his coat shiny and very clean I must say was very pleased about the service. However the complaint I have is the following. My king is 14 years old and is getting Adequan shots at the central avenue location every week which is very costly I must say but it is done cause King is my family. The time I made the appointment I did tell the groomers that his hips are bad and he wont be able to stand for long. My boyfriend pick up king from the groomer this afternoon for the groomer to say King was band from getting groomed at all pet smart locations. Where is that in the rules/handbook that states a dog with standing issues cannot be serviced. This was never stated to me at the time of my appointment. So my question is what happens to senior dogs that cant stand for a long period of time, they just cant get washed cause of a health condition. That is very disturbing and is discrimination. Not only is Pet smart a huge franchise with good credentials. But after today I question if i should continue business with the Banfield Hospital which King is being seen at every week for the Adequan shots every week, as well as every month I am getting a deduction from my bank account for his service package to care for his hips. Pet smart is a huge franchise and this is not a good taste in my mouth for excellent costumer service at all. I will also like the number/ email for the corporate office to address this matter.

Sincerely

Nicole Velox

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Al - 46 d 19 h ago

0

My wife left a review last night but i see nothing was done.....with groomer scarlet....and the manager laura. Went to get some dog food and saw the same situation that happened to us with another custome at the 2458 central ave. Yonkers ny store location......if corparate office dont do nothing about it.......maybe we should consider us customers getting together and bring our channel 12 Westchester news involved.

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Beverly and Rowdy Williams Austin, TX - 76 d 16 h ago

Balconies PetSmart Austin, TX On Thursday 2/9/17, I took my little Yorkie for grooming with the manager, Rebecca. When I went to get him, I asked her how was everything and she said Rowdy did fine, with the exception he did not like the Dryer on his face. I paid and fed Rowdy when we got home. I noticed he was scooting, but figured it was because she had tried to express his anal glands and there was no fluid, so I thought he was a little irritated.

I went to work on Friday and by Saturday morning, based on Rowdy's behavior I knew he was in trouble. So, I gently picked him up, turned him over to take a look at his bottom and to my shock poor Rowdy had a huge chunk of meat showing in the testicle area where he was neutered. Rebecca had shaved him so close he was butchered.

I immediately called the groomer who wanted me to bring him to Banfield, but I took him to Rowdy's personal vet. He was diagnosed with severe razor burn. To keep him frpm getting an infection, Rowdy was given an injection and antibiotic spray.

I returned to PetSmart grooming for reimbursement of the hack job, which was no problem. Rebecca wanted to see the wound. If you could have seen the shock on her face. She claimed this had never happened to her before. The store manager gave me back my money, made a copy of the vet bill and provided the corporate office telephone number in case they need to comp the vet bill.

I will be filing an insurance claim.

Please never assume when you leave a groomer that the job met your expectations and your pet was treated with dignity and respect. Always do as I did and check them for injuries and careless behavior. This tragedy could have prevented my pet from breeding because of the location right on the area where he is neutered.

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Michele - 55 d 13 h ago

0

I wanted to just say that my dog was treated poorly from the groomer at Petmart in MA They mistreated my dog at the time just a puppy Never Again!! They used dryers knowing from me that they can't use them do to her sensitive hearing plus she is a very short hair dog. They burned her. Not to mention her bright red eyes and face due to water and soap. She got sick from another dog there due to not cleaning the cages they leave our furry family pets in. Ooh plus got fleas the same day. I could go on and on about what they did how they treated her but you get the point. Very unprofessional, rude, and that's putting it nicely. My dog would shake and shake and wouldn't budge Anytime I would take her there just to get her dog food.or a toy and we weren't Even out of the car yet! .. That tells me a lot!!! Always look / listen to your pets they can tell you a lot! Especially when someone is mistreating them! Or something is up. Always read the signs of your dog. Or any pet! I did and I'm so glad I did!! Now we go to a local family pet store supporting our local community business

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Helen G Bakker - 66 d 9 h ago

0

I am appalled at the treatment my adopted kitten had gotten ! The west Long Branch ,NJ . Store is where I found Neptune 1 Aka SalaCia the most loving ING sweet cuddly kitten . I Told the man in charge of adoption (Steve ) I suffer from fybromyalgia and am in excruciating pain most of the time . All I prayed for is a pet I could love and care for .From day one kitten was choking and having issues even swallowing water,I immediately contacted (Steve) His answer to my hysterical self was it's only stress pretend your an actress in a play and your role is to be someone who the kitten will not feel your anxiety ! WHAT?? By day three trying to deal with this poor sick cat had started to develop a cyst on wind pipe ! Which made feeding impossible . Again call Steve from to the rescue organization to who I paid $125.00 plus a pet carrier fee of approximately $30.00 total of $155.00 was basically stole from me no more phone calls no refund was ever offered ! Steves only reply was oh you surrendered the cat ,To while crying I said it is suffering and needs medical help! I expect a full refund for my torment ! Or I'm lawyer in up! H.G.Bakker

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Michele - 55 d 13 h ago

0

I hope you get a full refund and some! I'm not sure what the laws are in your state but I would take a look it sounds like Steve from Pets Mart knew that kitten was sick and had you take on the responsibilities with kitty $$$$$ I wish the best of luck to you and your kitten for good healthiness

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Rita - 62 d 8 h ago

0

Pet smart discriminates on older people applying for jobs there. Should be looked into. Disgraceful

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Rr - 67 d 13 h ago

Robin

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Balcones Austin, TX - 76 d 17 h ago

I am stretching this rating by giving it one star. On Thursday 2/9/17, I took my little Yorkie for grooming with the manager, Rebecca. When I went to get him, I asked her how was everything and she said Rowdy did fine, with the exception he did not like the Dryer on his face. I paid and fed Rowdy when we got home. I noticed he was scooting, but figured it was because she had tried to express his anal glands and there was no fluid, so I thought he was a little irritated.

I went to work on Friday and by Saturday morning, based on Rowdy's behavior I knew he was in trouble. So, I gently picked him up, turned him over to take a look at his bottom and to my shock poor Rowdy had a huge chunk of meat showing in the testicle area where he was neutered. Rebecca had shaved him so close he was butchered.

I immediately called the groomer who wanted me to bring him to Banfield, but I took him to Rowdy's personal vet. He was diagnosed with severe razor burn. To keep him frpm getting an infection, Rowdy was given an injection and antibiotic spray.

I returned to PetSmart grooming for reimbursement of the hack job, which was no problem. Rebecca wanted to see the wound. If you could have seen the shock on her face. She claimed this had never happened to her before. The store manager gave me back my money, made a copy of the vet bill and provided the corporate office telephone number in case they need to comp the vet bill.

I will be filing an insurance claim.

Please never assume when you leave a groomer that the job met your expectations and your pet was treated with dignity and respect. Always do as I did and check them for injuries and careless behavior. This tragedy could have prevented my pet from breeding because of the location right on the area where he is neutered.

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Lori - 81 d 12 h ago

Why don't I receive coupons for grooming services?

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No - 84 d 15 h ago

Pet smart in Newburgh New York refuses to double my bags! I spend thousands in your store yearly. I also asked them not to mix cat nip toys with my dog toys and they ignored me. I will no longer contribute any donations and just for the records your bags are cheap and skimpy. I will find another pet store to do my business!!!

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Debbie Sparks a very very upset customer, (one of many) - 85 d 4 h ago

0

The pet smart in Yukon Oklahoma needs a total revising of their grooming salon employees. I was charged 65 dollars for the shabbiest Job of a hair cut for my dog that i have ever seen! I am including pics of this 65 dollar hair cut, because it is unbelievable, also I SPECIFICALLY Asked that the hair be cleaned from his ears and his teeth brushed.... Both of which were not done. AND we were charged 22 dollars for shampoo....for ONE bit of shampoo to bathe him ONE TIME! I THOUGHT pet smart had a ever rep then this, but from reading the other reviews of customers , and my own experience, I was WAY WRONG! IF you falsely advertise and mislead people to steal thier money that I am pretty sure is illegal. They should fire all lhe "12" year olds they have working there and replace them with people who know what they are doing, or be sued and shut down . on some of the pets feet there are about an inch long of uneven hair that NOONE could miss. Its atrocious his ears are full of hair, the cut looks like a toddler did this hair cut.... No sorry, a toddler would probably do a better job! Please share this so no one else gets ripped off!!

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Fedup - 85 d 4 h ago

1

I have asked multiple times in store if I can have my account not accessible by other people. Because some one keeps using my account and changing my information. No one can keep this from happening. It's starting to nerve me.

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yvonne - 89 d 19 h ago

1

The Petsmart In Liberty Mo Is the most FILTHY store I have ever been In. BANFIELD IS TO.

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pet lover - 89 d 19 h ago

1

I live in Liberty Mo. The Pet Smart Is the most filthy pet Smart I have ever been In. Also Banfield Is filthy to.

I would think that they would care to keep It clean for there customers to come to.

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Kklos - 91 d 14 h ago

I live in Delaware. I bought the geometric tennis ball toy by top paw and my dog lost all the skin off her nose. The edges are sharp inside when trying to get the tennis ball. I have pictures that show the damage this toy did. She will need a vet visit and would like a response back from the head office to discuss. I will be calling Monday. I have also posted on Facebook what the product has done.

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lvjustice2004 - 94 d 10 h ago

0

I have sent in three complaints on the same problem. I'm getting ignore and the area manager& regional manager are not taking me seriously.

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Chris Ripley - 95 d 11 h ago

When I lived in Wilmington NC, the pets mart store was always clean and the aquarium supplies and all other area were well stocked and very clean!

When I moved to Anderson SC, I expected the same high standards . The Anderson store has fallen quite short of its cleanliness and is shelves are rarely full. In the fish ate especially- the tanks are full of algae, dead fish, and also at least half the tanks are empty!! No fish at all!

Also if you look at the shelves under the tanks, the shelves will be covered with left over fish food and dust.

It's apparent that the manager at this store is negligent in his role as a manager and representative of pets mart.

I hope you will send someone to this store and inspect it!

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Corinne - 100 d 16 h ago

0

I ordered two identical items online the day after Thanksgiving 2016. I still haven't received them. After five telephone calls to customer service I called the corporate office number. I talked to a man who sounded like he was talking with cotton in his mouth, could barely understand him. I had received five emails from customer service telling me my products were delayed, then they were sent somewhere else, then they would research and get back to me in 3-5 business days. The last email was December 29th. Today is January 19, 2017. The cotton mouth man told me he would take care of the matter. Guess what? I received another email two days later stating that I have already contacted them and the research team would look into the matter. This was the same email I received four times prior. What horrible customer service! It's like being on a hamster wheel.

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cee dee fran - 102 d 9 h ago

0

New to Bakersfield. Took my Shih Tzu for several years to the PetSmart in Lancaster. Brea in Lancaster was GREAT with my bud. Made an appointment with THIS PetSmart. Not impressed AT ALL. First of all, the place smells like shit....animal and human. It's dark and un-inviting. The girl set to groom my bud was un-inviting as well. Nasty attitude and bad energy, which is not compatible with the job. She took my dog in the back, as if my dog was going to get a bath. I left, but intuition told me to return. I returned to the store 4 minutes later to find her ROUGHLY using cotton balls on my dogs ears. I watched how she handled my dog: COLD and CALLOUS. Chills ran down my spine. I ran in and told her to GIVE ME MY DOG! I let her know that I was not pleased with what I saw and that her personality did not make me feel comfortable, let along my dog.

This place is more like a morgue. If you stand there and watch these so-called groomers for even ONE MINUTE, you will observe how cold and uncaring these people are.

I believe the 3, 4 and 5 stars people have given this place are FALSE. Or perhaps people in Bakersfield are used to substandard service and a store that smells like shit.

Oh yeah: Then the witch then took my name out the system.

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Stella - 102 d 14 h ago

0

Needed a bag of a particular dry cat food. Wasn't in the store on the day I went looking for it.

I called the next day spoke to the manager and he would only hold the one bag that was in the

store for 24 hours. I wouldn't have been able to get to the store in that period of time.

The manager would not hold it for me. Unbelievable.

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Ann hurley - 103 d 19 h ago

0

I called to set up an appointment with a groomer at pet smart in lawernsville and spoke with the manager charmin I asked some questions as to a problem I've had in the past. She was so rude to me and when I asked her for her last name she hung up with me. Called pet smart customer service and got the impression of I was wasting my time. I have heard this about pet smart before and am amazed this behavior is the norm . So I will be taking my dog somewhere else.

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Juanita Shaw - 109 d 6 h ago

2

We filed a Comlaint on Decthe 6th 2016 agai.st Ywo managets, and one Employee, at the Petsmary, located at 517 E. 117 St. N. Y. NY. 10035. We have not heard back from, anyone regarding this comlaint. The Managers names are Mr. Tom Vega, Ms. Jennifer and the Ms. Jocelyn is the employee. Mr. Brandon one of the other employees, witnessed one of the Managers, Ms Jennifer very nasty "Demeanor" towards Me, Ms. Shaw, and My "Baby" = My, Yorkshire Terrier, Mister Todoe Shaw which occurred, on Dec. 6th, 2016. This Complaint eas escalated to the "Escalations Dept. as well as the Corporate Dept, eith "No Response. Ms. Ronnie, one of the Supervisor's from Petsmart, Cusyomer Service, Dept. sent another Email to the "Corporate, Office just a few days ago. Once again with no response to us.

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