Information, reviews and public commentary for US companies


Petsmart, Inc.

19601 North 27th Avenue
Phoenix, AZ
(623) 580-6100
(623) 395-6517
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Anonymous - 3 d ago

I'll feed you too the animals

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Anonymous - 3 d ago

I will fuck u guys up my plan is to go to where ever pet smart is and fuckim kidnap all u fuckin retards first I will make u sit on spikes and while your doing that I'll rip your finger nails and you toe nails then I'll but acid on them I'll cut deep cuts in your skin and put shit in your skin then I'll scoop your eyes out then make u eat them after you have eaten ur eyes I will pull your teeth out one by one then cut your tongue of and leave u to die

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Eva Woods, Cause For Paws in Ohio - 7 d 9 h ago

Would appreciate knowing why this rescue was abruptly dropped from food donations. We have been partners with PetSmart since 2000 and have received pet food for 12 years. On Aug. 8th, I was told my the supervisor at the Groveport, Ohio Distribution Center, just 2 hours prior to going to pickup food, that we would not be getting food any longer. You can imagine the devastating news for all the pets we have in foster care and senior/hospice animals. I would have made a 50 mile trip for nothing if I had not called to see how much we were to receive so I would know how many vehicles to take. We have been very blessed to have gotten food for the homeless pets for many years and feel we should at least get a reason it has stopped. I have also written and requested paperwork for proof of Cause For Paws as a precipitant for this food and specifically the July donation. I need this paperwork as I am filing legal action against a volunteer who pickup food in July and has stolen that food from the rescue pets.

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Bungholio - 8 d 13 h ago


The store manager for the N Macon, GA store is a cuck. He yelled then hung up on me when I made a business related call.

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Unhappy - 9 d 8 h ago


I am trying to find a phone number for Petsmart so I can register a complaint on how my wife and I were treated. The published phone numbers are automated systems that don't work.

Please help me find a phone number for the executive offices so I can speak with a person.

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Beyond Basics dog training - 15 d 11 h ago

I am a dog trainer and I'm going to tell you right now for out of 6 of my clients right now paid lots of money for PetSmart to work their dogs guess what they came to me I then turn to watch these trainers I started hitting the stores watching them and talking to them first of all these freaking kids go there for a job gets sent to training school for 2 weeks and then put in the bullpen with dogs really it took me years to develop what I've developed you can't do that in two weeks and these aren't the first four I've ever had these have been numerous numerous people and I am disgusted at what I saw these trainers telling these people to do disgusted they're recommending spiked collars really not only will I never ever ever shop at a PetSmart again but I'm going to do everything I can to stop the training there

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Lynn Donovan - 20 d ago


I have to complain about an assistant store manger Dawn Tape at the Danvers store in MA. She has been exceptionally rude to her associates. It is very disheartening to witness this as a customer and a manager myself. There is no reason to be sarcastic,rude and dress down employees on the floor in front of customers. This is not constructive nor helpful for employees . If I as manager treated my associates this way I would be written up. I would hope this is not your policy or how your corporate office train your managers to treat their employees. It was totally disgraceful almost on the verge of harrassment.

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Julie - 22 d 8 h ago


I couldn't stop thinking of my experience at this location on Sunday. I went in real quick to purchase an algae eater and a young lady was in the middle of assisting me then stopped after she got a plastic bag. She turned to me and said "my shift is over but Lauren will be here in few min to finish helping you". She stood in the middle of the fish section waiting for Lauren to arrive. She told me she won't get paid if she continues to help me. Now, technically she did not clock out, therefore, she is still getting paid to stand around. This is the worst customer service and Petsmart should really evaluate how they train their employees.

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Petsmart Bad Grooming Staff - 113 d 14 h ago



I made an appointment yesterday, Monday, April 24 at 4:00pm for grooming for my yorkie: BEBA.

They promised a yorkie cut, instead they shave my yorkie looking like a cat.

I very upset and disappointed with Petsmart.

I will NEVER return to Petsmart, neither reccomend them to anyone.

The Grooming staff seems to be unprepared to do pet grooming. Lacking of pet grooming experience. I still can not believe what they did.

I spend $45.00 expecting a yorkie cut, instead they shaved my yorkie completly.

I so angry.

Eben & Wilma Ortiz

Location: Petsmart North Garland, TX

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triniflori - 23 d 5 h ago


They did the same to my wheaten terrier, who looks confused and her body is now like a greyhound. All the fluff in gone and left with sharp shaven burns which Petsmart had to pay for and the medication to ease the discomfort. The manager and groomer were very negligent for what my dog now appears as, but offered a free grooming for next time. There will not be a next time as they treated me very rudely with comments like "the hair will grow back". It will probably take 4 months before my dog looks normal again. And oh, did I tell you first charge $80 before seeing my dog. Robbery :(

Location: Pembroke Pines, Florida

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ANONYMOUS - 36 d 16 h ago


hello,,,, well,, ive never been so confused on the sale of a GOLD FISH for my neice,,,,we took her to pet smart to pick out her first lil fish,, a gold fish,,, we purchased a 20gal tank with all the necessities for a set up,, the employee absolutely REFUSED TO SELL US THE FISH,, said we had to have a bigger tank or no fish,,,,well we finally had to get the manager out to talk to us about the situation and had to make the employee sell us the fish,,,, well we finally got home thank god... , but i did my research about the conditions for a gold fish and they only need a 10 gal tank to start off with,, i had a 20gal...,, maybe someone needs to have a meeting on the treatment of customers on the sale of YOUR PRODUCTS IN THE STORE

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Maureen - 37 d 12 h ago


I have found out that the Pet Smart grooming department at The Westminster, Maryland store has been over charging me for service for over three years. I moved and when I scheduled grooming for my dog at the store closer to my new home, they immediately told me that the Westminster store was itemizing the services and not bundling them as they should have been. It was a twenty dollar ($20.00) difference. This is horrible, in itemizing they over charged me approximately $660.00 during the three years I had my dog groomed at the Westminster location. I want an investigation and a refund. I am also going to take legal action to recover the money I was over charged plus check into a class action suit as they most likely are doing the same to other no knowing consumers.

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shit ass store - 49 d 11 h ago


the customer service has been the wrost people to talk to been trying to call corporate center all number dont work shitie service

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Nicole Velox - 135 d 11 h ago


My dog king was groomed at the pet smart Pelham location on April 3rd. He came home with his coat shiny and very clean I must say was very pleased about the service. However the complaint I have is the following. My king is 14 years old and is getting Adequan shots at the central avenue location every week which is very costly I must say but it is done cause King is my family. The time I made the appointment I did tell the groomers that his hips are bad and he wont be able to stand for long. My boyfriend pick up king from the groomer this afternoon for the groomer to say King was band from getting groomed at all pet smart locations. Where is that in the rules/handbook that states a dog with standing issues cannot be serviced. This was never stated to me at the time of my appointment. So my question is what happens to senior dogs that cant stand for a long period of time, they just cant get washed cause of a health condition. That is very disturbing and is discrimination. Not only is Pet smart a huge franchise with good credentials. But after today I question if i should continue business with the Banfield Hospital which King is being seen at every week for the Adequan shots every week, as well as every month I am getting a deduction from my bank account for his service package to care for his hips. Pet smart is a huge franchise and this is not a good taste in my mouth for excellent costumer service at all. I will also like the number/ email for the corporate office to address this matter.


Nicole Velox

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anonymous - 54 d 14 h ago


Banfield is a separate company than petsmart. They only share the same location.just a heads up.

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Don Whiteley - 81 d 9 h ago


This is the third vacuum I have had to buy in the last three months - after about three of four uses, the siphon bulb no longer works (it cracks and leaks air) making the pump useless.I can't find out how to buy just the replacement siphon bulbs - Since PetSmart will not give me the contact information for this useless piece of crap, I can only assume that they are produced exclusively for (or owned by) Petsmart alone.

Petsmart will not give me a refund since it is now "used" which means that is another $19.61 thrown down the drain!!!

What that tells me is that I can not trust anything I buy from PetSmart and will no longer do business with them. I will also encourage others I know to do the same.

If your company can't back these TopFin products or sale replacement parts for them - then you need to cancel this product - it is grossly inferior and sheds a bad light on PetSmart which I will surely share on Facebook and anywhere else.



Donald L. Whiteley, Jr.


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Anonymous - 93 d 16 h ago


I Love Petsmart

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ecklinda - 104 d 9 h ago


I heard that a PetSmart is coming to Kearney, NE do you have any information as to when that will be?

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PAWS - 127 d 9 h ago


I am the Executive Director of a non-profit animal rescue organization in Austin TX. Last week I went to Petsmart store to purchase a XL crate for one of our foster dogs. I was told that we had to pay taxes, even though we are a tax-exempt organization and we NEVER pay taxes (as set by by law). Even after speaking with store manager, they did not accept our tax exempt form and told me the only way they could remove the taxes is if I had a "special Petsmart card". What?????? This is ridiculous. Petsmart employees need to be educated and re-trained. Tax exempt organizations do not pay taxes!!!! I will not shop at Petsmart again!

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Al - 155 d 16 h ago


My wife left a review last night but i see nothing was done.....with groomer scarlet....and the manager laura. Went to get some dog food and saw the same situation that happened to us with another custome at the 2458 central ave. Yonkers ny store location......if corparate office dont do nothing about it.......maybe we should consider us customers getting together and bring our channel 12 Westchester news involved.

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Beverly and Rowdy Williams Austin, TX - 185 d 14 h ago

Balconies PetSmart Austin, TX On Thursday 2/9/17, I took my little Yorkie for grooming with the manager, Rebecca. When I went to get him, I asked her how was everything and she said Rowdy did fine, with the exception he did not like the Dryer on his face. I paid and fed Rowdy when we got home. I noticed he was scooting, but figured it was because she had tried to express his anal glands and there was no fluid, so I thought he was a little irritated.

I went to work on Friday and by Saturday morning, based on Rowdy's behavior I knew he was in trouble. So, I gently picked him up, turned him over to take a look at his bottom and to my shock poor Rowdy had a huge chunk of meat showing in the testicle area where he was neutered. Rebecca had shaved him so close he was butchered.

I immediately called the groomer who wanted me to bring him to Banfield, but I took him to Rowdy's personal vet. He was diagnosed with severe razor burn. To keep him frpm getting an infection, Rowdy was given an injection and antibiotic spray.

I returned to PetSmart grooming for reimbursement of the hack job, which was no problem. Rebecca wanted to see the wound. If you could have seen the shock on her face. She claimed this had never happened to her before. The store manager gave me back my money, made a copy of the vet bill and provided the corporate office telephone number in case they need to comp the vet bill.

I will be filing an insurance claim.

Please never assume when you leave a groomer that the job met your expectations and your pet was treated with dignity and respect. Always do as I did and check them for injuries and careless behavior. This tragedy could have prevented my pet from breeding because of the location right on the area where he is neutered.

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Michele - 164 d 10 h ago


I wanted to just say that my dog was treated poorly from the groomer at Petmart in MA They mistreated my dog at the time just a puppy Never Again!! They used dryers knowing from me that they can't use them do to her sensitive hearing plus she is a very short hair dog. They burned her. Not to mention her bright red eyes and face due to water and soap. She got sick from another dog there due to not cleaning the cages they leave our furry family pets in. Ooh plus got fleas the same day. I could go on and on about what they did how they treated her but you get the point. Very unprofessional, rude, and that's putting it nicely. My dog would shake and shake and wouldn't budge Anytime I would take her there just to get her dog food.or a toy and we weren't Even out of the car yet! .. That tells me a lot!!! Always look / listen to your pets they can tell you a lot! Especially when someone is mistreating them! Or something is up. Always read the signs of your dog. Or any pet! I did and I'm so glad I did!! Now we go to a local family pet store supporting our local community business

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Helen G Bakker - 175 d 6 h ago


I am appalled at the treatment my adopted kitten had gotten ! The west Long Branch ,NJ . Store is where I found Neptune 1 Aka SalaCia the most loving ING sweet cuddly kitten . I Told the man in charge of adoption (Steve ) I suffer from fybromyalgia and am in excruciating pain most of the time . All I prayed for is a pet I could love and care for .From day one kitten was choking and having issues even swallowing water,I immediately contacted (Steve) His answer to my hysterical self was it's only stress pretend your an actress in a play and your role is to be someone who the kitten will not feel your anxiety ! WHAT?? By day three trying to deal with this poor sick cat had started to develop a cyst on wind pipe ! Which made feeding impossible . Again call Steve from to the rescue organization to who I paid $125.00 plus a pet carrier fee of approximately $30.00 total of $155.00 was basically stole from me no more phone calls no refund was ever offered ! Steves only reply was oh you surrendered the cat ,To while crying I said it is suffering and needs medical help! I expect a full refund for my torment ! Or I'm lawyer in up! H.G.Bakker

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Michele - 164 d 11 h ago


I hope you get a full refund and some! I'm not sure what the laws are in your state but I would take a look it sounds like Steve from Pets Mart knew that kitten was sick and had you take on the responsibilities with kitty $$$$$ I wish the best of luck to you and your kitten for good healthiness

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Rita - 171 d 6 h ago


Pet smart discriminates on older people applying for jobs there. Should be looked into. Disgraceful

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