Information, reviews and public commentary for US companies

 

Petsmart, Inc.

Rating
0.454545
Web
www.petsmart.com
Address
19601 North 27th Avenue
Phoenix, AZ
85027
Phone
(623) 580-6100
Fax
(623) 395-6517
Twitter IDs
@PetSmart
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Beverly and Rowdy Williams Austin, TX - 7 d 18 h ago

Balconies PetSmart Austin, TX On Thursday 2/9/17, I took my little Yorkie for grooming with the manager, Rebecca. When I went to get him, I asked her how was everything and she said Rowdy did fine, with the exception he did not like the Dryer on his face. I paid and fed Rowdy when we got home. I noticed he was scooting, but figured it was because she had tried to express his anal glands and there was no fluid, so I thought he was a little irritated.

I went to work on Friday and by Saturday morning, based on Rowdy's behavior I knew he was in trouble. So, I gently picked him up, turned him over to take a look at his bottom and to my shock poor Rowdy had a huge chunk of meat showing in the testicle area where he was neutered. Rebecca had shaved him so close he was butchered.

I immediately called the groomer who wanted me to bring him to Banfield, but I took him to Rowdy's personal vet. He was diagnosed with severe razor burn. To keep him frpm getting an infection, Rowdy was given an injection and antibiotic spray.

I returned to PetSmart grooming for reimbursement of the hack job, which was no problem. Rebecca wanted to see the wound. If you could have seen the shock on her face. She claimed this had never happened to her before. The store manager gave me back my money, made a copy of the vet bill and provided the corporate office telephone number in case they need to comp the vet bill.

I will be filing an insurance claim.

Please never assume when you leave a groomer that the job met your expectations and your pet was treated with dignity and respect. Always do as I did and check them for injuries and careless behavior. This tragedy could have prevented my pet from breeding because of the location right on the area where he is neutered.

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Balcones Austin, TX - 7 d 19 h ago

I am stretching this rating by giving it one star. On Thursday 2/9/17, I took my little Yorkie for grooming with the manager, Rebecca. When I went to get him, I asked her how was everything and she said Rowdy did fine, with the exception he did not like the Dryer on his face. I paid and fed Rowdy when we got home. I noticed he was scooting, but figured it was because she had tried to express his anal glands and there was no fluid, so I thought he was a little irritated.

I went to work on Friday and by Saturday morning, based on Rowdy's behavior I knew he was in trouble. So, I gently picked him up, turned him over to take a look at his bottom and to my shock poor Rowdy had a huge chunk of meat showing in the testicle area where he was neutered. Rebecca had shaved him so close he was butchered.

I immediately called the groomer who wanted me to bring him to Banfield, but I took him to Rowdy's personal vet. He was diagnosed with severe razor burn. To keep him frpm getting an infection, Rowdy was given an injection and antibiotic spray.

I returned to PetSmart grooming for reimbursement of the hack job, which was no problem. Rebecca wanted to see the wound. If you could have seen the shock on her face. She claimed this had never happened to her before. The store manager gave me back my money, made a copy of the vet bill and provided the corporate office telephone number in case they need to comp the vet bill.

I will be filing an insurance claim.

Please never assume when you leave a groomer that the job met your expectations and your pet was treated with dignity and respect. Always do as I did and check them for injuries and careless behavior. This tragedy could have prevented my pet from breeding because of the location right on the area where he is neutered.

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Lori - 12 d 14 h ago

Why don't I receive coupons for grooming services?

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No - 15 d 17 h ago

Pet smart in Newburgh New York refuses to double my bags! I spend thousands in your store yearly. I also asked them not to mix cat nip toys with my dog toys and they ignored me. I will no longer contribute any donations and just for the records your bags are cheap and skimpy. I will find another pet store to do my business!!!

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Debbie Sparks a very very upset customer, (one of many) - 16 d 5 h ago

0

The pet smart in Yukon Oklahoma needs a total revising of their grooming salon employees. I was charged 65 dollars for the shabbiest Job of a hair cut for my dog that i have ever seen! I am including pics of this 65 dollar hair cut, because it is unbelievable, also I SPECIFICALLY Asked that the hair be cleaned from his ears and his teeth brushed.... Both of which were not done. AND we were charged 22 dollars for shampoo....for ONE bit of shampoo to bathe him ONE TIME! I THOUGHT pet smart had a ever rep then this, but from reading the other reviews of customers , and my own experience, I was WAY WRONG! IF you falsely advertise and mislead people to steal thier money that I am pretty sure is illegal. They should fire all lhe "12" year olds they have working there and replace them with people who know what they are doing, or be sued and shut down . on some of the pets feet there are about an inch long of uneven hair that NOONE could miss. Its atrocious his ears are full of hair, the cut looks like a toddler did this hair cut.... No sorry, a toddler would probably do a better job! Please share this so no one else gets ripped off!!

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Fedup - 16 d 6 h ago

1

I have asked multiple times in store if I can have my account not accessible by other people. Because some one keeps using my account and changing my information. No one can keep this from happening. It's starting to nerve me.

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yvonne - 21 d ago

1

The Petsmart In Liberty Mo Is the most FILTHY store I have ever been In. BANFIELD IS TO.

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pet lover - 21 d 30 m ago

1

I live in Liberty Mo. The Pet Smart Is the most filthy pet Smart I have ever been In. Also Banfield Is filthy to.

I would think that they would care to keep It clean for there customers to come to.

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Kklos - 22 d 15 h ago

I live in Delaware. I bought the geometric tennis ball toy by top paw and my dog lost all the skin off her nose. The edges are sharp inside when trying to get the tennis ball. I have pictures that show the damage this toy did. She will need a vet visit and would like a response back from the head office to discuss. I will be calling Monday. I have also posted on Facebook what the product has done.

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lvjustice2004 - 25 d 12 h ago

0

I have sent in three complaints on the same problem. I'm getting ignore and the area manager& regional manager are not taking me seriously.

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Chris Ripley - 26 d 13 h ago

When I lived in Wilmington NC, the pets mart store was always clean and the aquarium supplies and all other area were well stocked and very clean!

When I moved to Anderson SC, I expected the same high standards . The Anderson store has fallen quite short of its cleanliness and is shelves are rarely full. In the fish ate especially- the tanks are full of algae, dead fish, and also at least half the tanks are empty!! No fish at all!

Also if you look at the shelves under the tanks, the shelves will be covered with left over fish food and dust.

It's apparent that the manager at this store is negligent in his role as a manager and representative of pets mart.

I hope you will send someone to this store and inspect it!

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Corinne - 31 d 18 h ago

0

I ordered two identical items online the day after Thanksgiving 2016. I still haven't received them. After five telephone calls to customer service I called the corporate office number. I talked to a man who sounded like he was talking with cotton in his mouth, could barely understand him. I had received five emails from customer service telling me my products were delayed, then they were sent somewhere else, then they would research and get back to me in 3-5 business days. The last email was December 29th. Today is January 19, 2017. The cotton mouth man told me he would take care of the matter. Guess what? I received another email two days later stating that I have already contacted them and the research team would look into the matter. This was the same email I received four times prior. What horrible customer service! It's like being on a hamster wheel.

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cee dee fran - 33 d 11 h ago

0

New to Bakersfield. Took my Shih Tzu for several years to the PetSmart in Lancaster. Brea in Lancaster was GREAT with my bud. Made an appointment with THIS PetSmart. Not impressed AT ALL. First of all, the place smells like shit....animal and human. It's dark and un-inviting. The girl set to groom my bud was un-inviting as well. Nasty attitude and bad energy, which is not compatible with the job. She took my dog in the back, as if my dog was going to get a bath. I left, but intuition told me to return. I returned to the store 4 minutes later to find her ROUGHLY using cotton balls on my dogs ears. I watched how she handled my dog: COLD and CALLOUS. Chills ran down my spine. I ran in and told her to GIVE ME MY DOG! I let her know that I was not pleased with what I saw and that her personality did not make me feel comfortable, let along my dog.

This place is more like a morgue. If you stand there and watch these so-called groomers for even ONE MINUTE, you will observe how cold and uncaring these people are.

I believe the 3, 4 and 5 stars people have given this place are FALSE. Or perhaps people in Bakersfield are used to substandard service and a store that smells like shit.

Oh yeah: Then the witch then took my name out the system.

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Stella - 33 d 16 h ago

0

Needed a bag of a particular dry cat food. Wasn't in the store on the day I went looking for it.

I called the next day spoke to the manager and he would only hold the one bag that was in the

store for 24 hours. I wouldn't have been able to get to the store in that period of time.

The manager would not hold it for me. Unbelievable.

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Ann hurley - 35 d ago

0

I called to set up an appointment with a groomer at pet smart in lawernsville and spoke with the manager charmin I asked some questions as to a problem I've had in the past. She was so rude to me and when I asked her for her last name she hung up with me. Called pet smart customer service and got the impression of I was wasting my time. I have heard this about pet smart before and am amazed this behavior is the norm . So I will be taking my dog somewhere else.

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Juanita Shaw - 40 d 8 h ago

2

We filed a Comlaint on Decthe 6th 2016 agai.st Ywo managets, and one Employee, at the Petsmary, located at 517 E. 117 St. N. Y. NY. 10035. We have not heard back from, anyone regarding this comlaint. The Managers names are Mr. Tom Vega, Ms. Jennifer and the Ms. Jocelyn is the employee. Mr. Brandon one of the other employees, witnessed one of the Managers, Ms Jennifer very nasty "Demeanor" towards Me, Ms. Shaw, and My "Baby" = My, Yorkshire Terrier, Mister Todoe Shaw which occurred, on Dec. 6th, 2016. This Complaint eas escalated to the "Escalations Dept. as well as the Corporate Dept, eith "No Response. Ms. Ronnie, one of the Supervisor's from Petsmart, Cusyomer Service, Dept. sent another Email to the "Corporate, Office just a few days ago. Once again with no response to us.

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Denise - 53 d 11 h ago

0

Treatment of puppy was awful. Put him in the bend of her elbow and choked to trim his nails. Terrified him and I both. I am considering contacting the latest cal authorities. Joe the store manager was totally unresponsive and simply said ok ok ok.

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Vicky - 66 d 10 h ago

When the Banfield practice in Evanston, IL was owned by a franchise they provided really good service. Since the transition to a corporate owned practice the service is no longer acceptable. They are out of needed items like vaccinations and it is impossible to get a timely appointment. Forcing the franchises to sell out to corporate seems to have been a bad decision.

The store itself is very well run and the managers and staff there are quite helpful.

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LBxChica - 4 y 183 d ago

RT @NationalDogDay Retweet if you are going to be celebrating National Dog Day August 26th 2012 #NDD @UnleashedPetco @PetSmart @BringFido

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fivetimemommy - 4 y 183 d ago

@PetSmart okay that's way too cute :)

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jairodriguez - 4 y 183 d ago

Off to get some more crickets at @petsmart

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ARCrusade - 4 y 183 d ago

@PetSmart We are the Animal Rescue Crusade. Please follow us for support so we can work together!

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amedwhite76 - 4 y 183 d ago

@PetSmart...we will find out when votes are counted in the morning.....

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leopardobx - 4 y 184 d ago

@petsmart in Nags Head opens 9/27! We are going to go after work around 4ish!

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mmteemm - 4 y 184 d ago

@shawnhebrankcom @PetSmart that shit is evil!

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