Information, reviews and public commentary for US companies


Petsmart, Inc.

19601 North 27th Avenue
Phoenix, AZ
(623) 580-6100
(623) 395-6517
Twitter IDs
General profile image

Mad at Dundalk pet smart - 5 d 17 h ago


I have bought fish from the Dundalk pet smart spend lots of money on fish only to take dead fish back to be replaced and they die take them back a third time get replaced next day like last several died .Lost my whole entire fish aquarium filled of fish .come to find out Glo fish and the tanks have sickness and they never bother to tell you so 200 $ plus shot down the tube .Buy fish else where from a different fish store they live for months so husband decides to go back to Dundalk thinking where can he go wrong buying 3 Plecostmus

How wrong was he to think that .They too died!!!!! one the very next day and the other two that same day in evening hr ,find them floating on top of water dead as a door nail .Remove from tank to take back next day ,go to Feed my other fish and what do I find several fish died then I find more fish dead that I had bought from other place had no problems with these fish until I go to Dundalk Petsmart again first time I've lost over 200 some dollars of Glo fish now they're dead plus fish that I bought from another store how come all of a sudden I'm losing my fish that I've had for months on in to dying after I buy fish from the Dundalk Pet-smart and now my other fish are dead including the babies that we just had I hate Dundalk Petsmart they're liars they lie to you about the fish they don't tell you the truth that their fish are sick .I am one very upset customer,cuz all the fish I lost now because of the fish I bought from them ,fish I bought months ago from other fish store dead .Do you think they will give me back my money or give me new fish like the Angel fish I had ,or the sword tails etc NO they won't So who loses out THE-CUSTOMER .I have to clean my aquarium and start over and spend more money They should be the ones to spend money for me to have new fish ...Boy this customer is MAD.Im going to let others know

General profile image

Gena Stafford - 8 d 16 h ago

Could an actual person please respond in getting in touch with me this concerns your store in Columbus ms it's urgent thank you

General profile image

Tony and whiteys mom - 32 d 19 h ago


I just needed to write about the store Warrington pa on street rd the people in there always go over and above to take care of everyone who walks into the store and everyone in the grooming are so nice to u and your dog every time I pick up my dog he is always happy and loves being there I just want to them everyone there for being so sweet to us u should be proud of each n everyone of them cause u don't get that anywhere else thank u

General profile image

Camimie - 37 d 18 h ago


I am a member of the TREAT program where you earn points and will learn discounts on products. Most stores you enter your phone number on the PIN pad but at PetSmart you have to give it to the cashier. I felt that could be a security issue if there is some whacko in line and he lasers in on a woman and then obtains her phone number. I mentioned this to the cashier and another employee who both said it was a good idea. One of the employees said she would get the manager. So out comes this guy who does not even give me a chance to say good morning and gets in my face saying they have 1600 stores and he can't change this store to do what I want. I was so taken back I was speechless, which is not like me. I wanted to say he could suggest it to corporate but he didn't give me a chance.I was able to say that I thought it was a safety issue and as I was walking out he said well you don't have to give your phone number and I replied then I don't' get the discount and in a sing voice he said,"That's right". I told him he was a real jerk and left the store. When I am finished here I am submitting a letter to corporate.

General profile image

fyi - 64 d 17 h ago

i don't think they even read the website

General profile image

Lee Bancroft - 77 d 19 h ago


I was looking for a certain product, and started calling the store. I called for 20 MINUTES and NO ONE ever answered the phone! I called Banfields and asked them if the store was open because they are connected. They said yes so I called back. Still no answer, I called Corporate and explained the situation. The woman on the phone could not have cared less. She said she would call them and pass me through. I said that would be great. She was gone awhile because I was already starting to wonder if I was still connected. She came back to the phone and said as snotty as possible "they answered on the first ring". after I talked to the store employee,, I told her I had been calling for 20 minutes and asked her if there was a reason they didnt answer. She said ,"well the store manager was on a conference call"!!!!

I have never known a business that is open, but does not answer their phone connecting them to CUSTOMERS because the idiot manager is on a conference call!. Ocala, Florida, doing business in the usual SLOCALA way..So...bad experience all the way around. You would have thought Corporate would have at least been courteous. They need to replace their rep answering the phone.

General profile image

Legal Beagle - 80 d 11 h ago

Angel James and corporate are a bunch of cowards to allow their employees to be bullied by a store manager and costed them their jobs. You are a disgrace to humanity and a disgrace as humans. You deserve to be fired yourselves. My advice to you Angel James, admit your mistake to corporate and resign. You should join L'erin Gaines in the unemployment line with those poor bullied out of work people.

General profile image

Legal Beagle - 110 d 6 h ago

There's still no word by either corporate or Angel James on why all those employees at the Moorestown, NJ store lost their jobs and careers due to a bully store manager.

General profile image

Horace - 112 d 9 h ago

Why would a persons hours be cut because they went to HR

General profile image

Denis - 114 d 14 h ago


I don't know why I keep going back. This is very frustrating to me, every single time I go in to purchase dog & cat food their shelfs are filled w/ expired food, I let them know every single time but I really don't think anyone cares. I buy their Authority dry dog & cat food.

PLEASE SOMEONE take care of this problem! It is a problem!

I shop the store in Rogers Arkansas

General profile image

Please dont - 113 d 10 h ago

They dont care. Shop elsewhere. You'd save money too.

General profile image

Becky - 113 d 13 h ago

I would like to see a petsmart Around 72nd and federal Westminster.Co

General profile image

Please dont - 113 d 10 h ago

Pray for a Petco instead. They are better

General profile image

Stacy Riddle - 145 d 10 h ago


This afternoon I was in the Greensboro NC PetSmart located on 2641 Lawndale Drive Zip Code 27408. I had a Visa Debit card that I used and asked cashier if I could do cash back as I sometimes do at some big box stores. She ran my Visa thru Three time's and there was never a prompt for me to enter my pin code for cash back. Nothing was wrong with my card as I had been using it earlier. She called a lady who She called an asst. manager to help me. Still no prompt for my cash back. Here is where the real problem lay. She decided to call what was as he claimed your store manager. He had the name Steve on his tag. I told him my Vise has been run about 4 times by your cashiers and still no option for cash back. By the way was told customers get cash back here all the time with a visa debit card. When I tried to deal with this sorry excuse for a manager he became loud and aggressive with me To say he was unprofessional would be an understatement! I am the customer and any manager worth working there would not have been yelling at me in front of several of your customers-He started yelling hatefully "Ma'm, Ma'm, Ma'm" I told him not to Ma'm me and that I would never do business there again unless I got satisfaction thru corporate. He said "good call Corporate". This person should lose his job-he is a pathetic disgrace!! He didn't even try to rectify my problem-also I'm sure his foul unprofessional mouth was heard by many of your customers as there was several in line. I plan to call your corporate headquarters on Monday. I will take this higher up the latter if he is not held accountable. This managers name is Steve-The incident occurred on 6/22/2018 at 4:30 pm. Thank you for you attention to this-Stacy Riddle

General profile image

Richard Watson - 146 d 12 h ago


I was excited to begin my new adventure with an aquarium purchased at Petsmart 10 Traders Way Salem MA 01970, I bought the tank and kit, also as instructed bought product for water treatment and decorations, I waited the time 48 hours before adding any fish to the tank, Well I got my four fish and within a day they were dead, I had no Idea you can return the dead fish ( a 14 Day Store policy) so I went an got 5 more fish, the next day 4 were dead, I went back to the store took the associates advise and got fish that are meant to swarm together, Mind you the Associates are very helpful and kind, But the next day again 3 dead fish, I'm frustrated and returned again, to buy more expensive fish and as advised more water product, The Manager Kevin Morris and John Parker another manager came out and made me feel less than, and stated that they were not going to let me return the dead fish any longer, Really a 14 day policy, and I was a district manager and The Customer Is Always Right!! Mean while as he is talking down to me, Behind him in a fish tank were 7 dead fish and a dead turtle in another tank?? Oh wait that is right its me?? I explained I'm doing everything instructed by the employees and He states to me "Well don't listen to them not all of them know what they are talking about!!!!This has been the worst shopping experience ever and mind you I also bought another tank so I started with one and now have two? (Sucker) I went so far to call corporate and all they would do was take a complaint, I have spent over 250.00 in a four week time frame,,, And I'll never shop there again, never mind buy anything alive there, Thank God they don't sell dogs and cats, Imagine? Petco, helped me and all my fish are alive and well Do Not Shop Petrsmart 10 Traders Way Salem Ma 01970 until they get informed Managers on customer care and service!!

General profile image

Joanna - 227 d 12 h ago


The worst returun policy ever. I recently purchased 60 gal aquarium from Petsmart, and was very excited to start decorationg. I have purchased decoration worth over $170.00 in West Bloomfield, Michigan. Unfortunately , because of no proper packing materials, during trasport home , one of the decoration got broken so I went back the next day to return it. I was told by the Manager THOMAS, that they will not accept return and maybe its better if i go back to the branch were it was purchased. So, im stuck with the broken aquarium decoration worth $50.00. I have been loyal client for years. This guy was not helpful, very rude, and argumentative , because of this I will not go back to PETSMART again. Buy online, at least it will arrive in one piece.

General profile image

Anonymous - 150 d 14 h ago

You gotta be careful bud

General profile image

customer but not anymore - 198 d ago


Won't be doing business with them again at the 4601 Outer Loop store in Louisville Kentucky . I got a e-mail saying Sunday April 29,2018 that Tucker and Snoopy grooming appointment is getting close for May 1,2018 at 7am with Adrian. Then today April 30,2018 at 2:45pm I get a e-mail saying that Snoopy grooming appointment is at 11 : 30am on May 1,2018 with Robyn. So I called to see why his appointment got changed. They told me it didn't get changed it was for 11 : 30am on May 1,2018 with Robyn and Tucker was at 7 : 00am with Robyn too. I said no it was not it was for 7am with Adrian and I have a e-mail from you to prove it. So the female manager say bring them both in at 7am but it's going to take longer to get them groom now. And I said that's not right. You want 24 hours notices for cancellation so I should get 24 hours notices for changes you made with my schnauzers grooming appointment. Some customers have certain groomers they like and don't want other groomers touching their fur babies. Manager hangs up the phone on me. Know wonder the employees don't stick around long enough with a manager like that. Corporate needs to take a look at that female manager ! Hanging up the phone on a customer is not very management like. Grooming Department went downhill when they lost Jessica ! ! All the business I've given them and donations they can kiss it goodbye. HELLO FEEDER SUPPLY !!

General profile image

Anonymous - 150 d 14 h ago

Are you real? "Know?" And why does it matter that the manager is female?

General profile image

unhappy customer - 193 d ago


just went to petsmart this morning for a nail trim they say walkin are welcome I have been taking my dog there for over ten years on sunday morning this morning in Monroe mich petsmart the woman came out and said they don't take e

walkin until the store is open which is 10am I have always gone there at the same time on sunday morning and have never had a problem must be under new management in the groomers and they need to remove walkin are welcome she was rude to us and we will never go there again and I plan on spreading the word about the salon sorry girls but the customers are always right and I have been in retail for 50 years

General profile image

marie - 150 d 14 h ago

lmao customers are rarely right

General profile image

Angry - 222 d 15 h ago


Petsmart wants it's employee's to be prostitutes if they don't they get fired you better get that email or your fired yes if you dont get that customers email then you haven't done enough if you know what I mean

Now you know where to go

General profile image

Angry disabled emp - 184 d ago


I know the feeling they are doing it to all the petsmart they don't see all the other good things there employees do but emails get those emails off those customers or your looking at a termination didn't think it was possible to lose a job over forcing customers emails this needs to change fast or employees will leave

General profile image

Disgruntled af - 150 d 14 h ago

I just put in fake ones. I've been told by two managers, so if I get fired, they'll go down too.

General profile image

anonymous - 156 d 17 h ago


we have been good customers since the store in enid oklahoma opened. no more!!! the manager is very rude to her employees. this is a small town but there at least 5 other places we can shop for pet supplies plus online. petsmart need to review this managers practices in how she treats her employees, petsmart has lost the business of at least 6 families with multiple pets over this issue

Other Reviews & Comments

American Airlines
Mike Engelaar Dear people from American Airlines, First I would like to i ... 

Greyhound Lines, Inc.
Anonymous Hi Chelsa,

Anonymous Hi Chelsa,

Days Inn Worldwide, Inc.
Thomas Hess Days Inn, Cullman Alabama.

Natasha chambly That's so sad they have no compassion for there customers t ... 

Bank of America Corporation
Pilotguy checking account so she could come home with our grandchild ... 

J. C. Penney Corporation, Inc.

Cox Communications, Inc.
Paula Jones When i recieved my bill it was $715.00 . I called to reques ... 

Michelle Liggett I raise Zebra Finches.

Sprint Nextel Corporation
Kevin I would possibly be interested. What would it entail? Here  ... 

Safeway, Inc.
derrick Safeway does not monitor their Deli's, on many occasions I  ... 

Ford Motor Company
Brannon Vierra November 13, 2018 RE: CAS-16157850-P6X9N9 Ford Motor Compan ... 

Lauvon On Nov. 14th, I had to go to the Staples in College Park, M ... 

American Home Shield
Anonymous I've been with AHS for 15 yrs. with bare to none bad experi ... 

Food Network
Lynne Well Anonymous, if you haven't noticed- no one from Food Ne ... 

The Home Depot, Inc.
Larry I was at Home Depot on Richman and was approach by a securi ... 

Fox News Network, LLC
JJ I hope your correct!

Citigroup Inc.
JGarcia I believe you have sacrificed customer service for saving m ... 

Allstate Insurance
Jen If someone hits you and they have Allstate, get a lawyer. T ... 

Dollar General
Worst manager ever The dollar general in Bluffton SC on Pritchard farms rd nee ... 

Nordstrom, Inc.
Melinda Lawson Mr. Nordstrom,

Anonymous Staff working on Temperory work permits i.e LMIA at dennys  ... 

Chrysler Group LLC
Anonymous Realky orople! Bleeping out swear eirds jn a Jero commercia ... 

P. M. C My husband is flat disgusted. 1st he waits in line behind a ... 

MetroPCS Communications, Inc.
T Been with metropcs 3 years and always have problems paying  ... 

Pep Boys
Michael Williams Your store in Pasadena CA on Colorado ave., Set there for c ... 

Dane Christopher My first job was at Bullocks, so I know quality and service ... 

The Directv Group, Inc.
ex customer direct tv switched to at&t first new bill has a $45.00  ... 

Circle K Stores Inc How much do your stores sell pringles for

Best Buy
Cheryl Steele I have never been so angry. This place has made customer se ... 

24 Hour Fitness
bravestrong ladyfire, same issues with the Rancho Cucamonga facility... ... 

Rooms To Go
Elizabeth Send a letter/email to the shareholders of the company. Whe ... 

T-Mobile USA, Inc.
Just NO Great place for identity theft! And also great to be unsupp ... 

Ashley Furniture
Kimberly Absolutely disappointed in this company and the way they ha ... 

Leslies Poolmart Inc
JDSorens Went to the Leslie Pool Supply store at 4740 Natomas Blvd.  ... 

Jack in the Box Inc.
Jeffrey Herman concerned concerned about the treatment Hello my name is Jeffrey Herman I was at one of your stores ... 

jack wright note change mbr#(hidden)8 MAIL ADDRESS 225 Wake Sp.236,El e ... 

Domino's Pizza, Inc.
David How do guys get away with paying your drivers six bucks an  ... 

Lg Electronics USA
John I bought over 5,000 worth of lg appliances from Home Depot  ... 

Panera Bread
HBK This is for the Panera Bread in Needham, MA.

Bill Schwocho I'm sorry to hear about the closing of the Super Target at  ... 

Discover Financial Services
Frolick With Pants Down TL/DR, as did no one else

Rent a Center
Savannah919 I am having the same issues all the way in Durham NC. Sorry ... 

O K Foods Inc
Concerned I am an employee at the Muldrow plant and there has been se ... 

HMS Home Warranty
Janita Gonzalez I first called HMS because my washing machine was leaking.  ... 

Spirit Airlines
Anonymous This is my 1st time flying with Spirit Airlines, I had to g ... 

Wal-Mart Stores, Inc.
Anonymous rs delivering should not be subjected to this type.of unpro ... 

Anonymous tely lie, he stated there was a promotion whe there was nev ... 

eBay, Inc.
Anonymous othing is ever done.

Anonymous Thank you. Totally frustrating. I am a spouse of a retired  ...