Shitty dried up pizza every time I order. Most recent visit they didn't even make the pizza and said they couldn't make another and compensate the mistake or take a dollar off for me having to wait another 20 minutes. Shut this shit hole down.
Ordered pizza. Pizza arrived smashed to the side of one box on both pizzas i took pictures. I complained and received 2 coupons for 2 large pizzas but I could only use one at a time although I bought 2 large pizzas together. I tried to use the coupons and I cannot unless I buy other pizzas at full price in order to use the coupon. Customer service is i different and frankly could care less. Customer is made to feel it is their fault they are having problems.
Hello. My name is Elaine Crutcher. I just had a recent visit at your store. I live in Huntsville, Alabama. I visited your store located at 2417 North Memorial Pkwy. I ordered at 7:54 pm on September 19, 2020. I waited for the allotted time it states on the website. I then went to your establishment. I went inside and the cashier asked me my name. I told her my name and she said it wasn't ready. So, I just stayed in the facility texting on my phone with my mask on of coarse. Then the cashier had said something to me. I really could not hear her because of the mask. I walked up to her and asked her what did she say. She said to me, I said that your pizza was not ready. And I told her, ok. You already told me that. What I got out of that is she was wanting me to leave out of the store. But, I'm, glad I didn't. So, another customer came in the store and asked was her order ready because she had already waited over an hour for her food. They told her no. And then she asked for her money back and was mad about the situation and that they did not handle the situation like they were suppose to have. As they were talking, I noticed the young lady that was getting the cooked items from out of the oven. She would drop the hand gripper that takes the pizza out of the oven and just grab the pizza and other items out of the oven with it. No once did I see her change her gloves after touching the grippers and other things that was around her that could cross containment our food. I was heated and mad at the situation of her knowing that the gripper fell on the floor and she did not take it to the sink and wash it or replace it. So, I asked to speak with the manager. I told her one of the managers that was handling the situation with the customer that was wanting her money back, she told me she was one. I was wanting to speak with Star, whom is the manager and was making the pizza with a employee that looked as if he was preparing the pizzas without gloves on. So, Star over heard our conversation and went over to the table where the young lady was and started wiping down her station, took the hand grippers to the back sink, changed out the water in which sanitized water needs to be changed every 15 to 30 within the shift. I just stood there and watched what was happening. Then another customer had came in and asked was her order ready? They told her no. And I think she had ordered before me. They had not even started on her. She was mad about her order. So, I watched to see if that pizza that was coming out of the oven was mine; it was. So, the manager I had spoke with told the young lady that was getting the food out of the oven, she told her to go in the back so she could get my food out of the oven. I don't see her wash her hands as she came back up front. Maybe she did. And I hope she did because that store is nasty. Then as I was leaving, the store manager just come in from outside; didn't wash his hands or nothing. Just preceded to the register with the cashier was standing at. And when a customer comes in the store and ask the cashier about their order or anything in general that was common sense to answer, she acted like she didn't know the answer and just stood there like a deer in headlights not even trying to find out the answer in which the customers were asking her. She just said I don't know or just swigged her shoulders.
That is a NASTY store. The employees are not well trained and have the forgotten that we are in an epidemic. They didn't have their masks over the nose or mouth. And the GM wasn't wearing one at all when I seen him in the store. You all need to either retrain these people or revamp this whole store.
This store needs corporate help. Everything about my pizza was terrible. This keeps happening over and over . How do I get a good pizza hut pizza .
I just tried to order a pizza from you and the manager told me that the large special with 5 toppings at 12.99 was gonna be 20 dollars by the time you delivered it. And said I am expected to tip the driver on top of the 7 dollars I got overcharged to start with. Good luck with your new rob them policy because you won't be getting any more of my money
I order a pizza with pepperoni sausage and italian sausage get home no pepperoni bring it back to pizza hut on old national and they suppose to be remaking my pizza order the pizza online pickup was 545 brought pizza back to store so it can be corrected at 600 it's 715 still waiting this so unprofessional and couldn't get a complimentary meal
I did the survey, they sent me a coupon for Free Cinnamon rolls. When I went to collect with my pizza order
they said coupon is not valid at this store. WTF, when do you collect or do you ever. I stopped ordering
pizza from Pizza Hut.
My name is thomas caskey my wife order online took a 1.41 out called pizza hunt talk to a manager at 12,15 he got smart with me at mount pleasant iowa
Pizza Hut in margate Florida is harassing me calling my phone non stop I've asked them to stop calling me and have corporate call me they refuse .. this lady Maria is calling and leaving voice messages on my phone while I'm at work and I do not want to speak to nobody but a general manager district manager or higher this store is going to get the company sued if they call me again I promise I have the call log
The worse pizza hut in luling la. Order a pizza for delivery at 7pm its 10pm still no pizzas this is the third time this happens I will never order again hand up for Domino's from now on
I use to love to choose Pizza central point Oregon . Hut but for the first time in my life I was refused by a manager to have a single size of ranch with our pizza . I have never heard of any pizza place to not let you have a certain amount with your order . I was charged .50 for the smallest side that would not even be enough for one slice of pizza . Ended up being charged way to much to have any . I could have bought a bottle at the store for less . It was such a inconvenience and I know times are hard but that to me just seems flat out cheap . We have way to many pizza businesses around here to be treated that way . You are the first pizza place to not let their customers have a single portion of ranch with their order . I'd rather go to a pizza place that cares .when expressed to the manager named Claire quite frankly she didn't have a care in the world of how I felt which is crazy for a manager to not care . Real bad experience. Doesn't look hood for Pizza Hut and I'm sure it will bug others as time goes by . Like I said there are way to many choices of pizza places that don't do this and have exceptional managers that want to fix concerns and care about their customers and business they are suppose to be representing . Thank you for your time .
The Pizza Huts in CA are the worse...pizzas are lousy ("Where's the MEAT?!") and they wanted to charge me extra for EVERYTHING from sauces to pepper packets! WTF?! NO MORE PIZZA "HIT" for me!
The fact you wont return calls is BS. Your service is absolute shit and I want my money back you fraud ass bastards. Not a single nice thing can be said on here because that's how bad the company is. Burnt food, under cooked food, 50 minutes to deliver when it was out, cold food, in-correction order, being hung up multiple times by the store, not following COVID rules, should I go on?
I have submitted a complaint on line and by phone twice. About the horrendous treatment I recieved at one of your locations. I also asked for a call back regarding what steps were going to be taken to rectify the situation or at least what the company's intentions were. Now its been three plus weeks with no response. Time for the next step.
Seriously they keep telling me the same excuse. The claimed to of voided my card but they haven't and they refuse to call me back. They're garbage
My daughter choked on a mans fingernail in pizza. They have their insurance company call and tell me the location didn't recognize the fingernail. That doesn't mean it didn't happen. Not right. No call back from puzza hut to apologize.
Poor service, never delivers on time or as requested and online orders always go missing!! From last 1 year the service has become really poor and unacceptable- seems like there is no one overseeing the operations!!
Does Pizza Hut even care what their reviews are?! I'm seeing no answer or even acknowledgment of any complaint or concern. I guess I will just keep my review to myself. I had no idea they cared so little about their business name or customer satisfaction.
I will not go to any of your stores until you accept cash again
Marion, S. C. Pizza hut has holes so wide and DEEP it ll knock your car or truck out of line! Manager already knows this. Okay????
Horrible pizza and burnt, customer service was terrible and I will no longer order from them ever. Then they added a 50.00 tip in my cc awhile back that I finally realized and got back! Never again Pizza Hut you suck
My sister Sharon Ameskamp worked for your company for 15 years. When her store closedshe went to turn her key in. Your district manager couldn't even say thank you or goodbye. She turned her back on her. Sharon deserved better than that! She kept that place clean and running efficiently. Your company deserves to close if this is how you treat your faithful employees! Shame on all of you!
We are very disappointed that the store at 16255 W 64th Ave, Arvada was closed. We frequented this store along with many others. We will
have to find another pizza as there are not any Pizza Huts close to us.
The way this area is growing with new homes it is surprising it is closing. It would have been nice to know before the email you were closing this store. We would have liked to told the manager Mark
goodbye. He was a great manager,
I live in Corbin Kentucky and have just found out you closed our store I ate there at least once a month . This store has been ther 30 years unless you're planning on building a new one or remodeling that one i don't understand it seemed to have decent business there was always other customers there.