Information, reviews and public commentary for US companies

 

postmates

Rating
0.979167
Web
https://postmates.com/
Address
425 Market Street Suite 8
San Francisco, CA
94105
Phone
(718) 513-2785
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jess - 3 d 8 h ago

0

Just horrible. They call you a thousand times trying to get your business and then once they do, they dissappear. Always seem to answer the phone until you have your tablet set up, then they send you an email to call customer support that didn't answer for 55 minutes the other night..... Customer support in particular John Olsen in the accounts management team is absolutely worthless!!! Their drivers are always late now.... I don't make the food until I see them. One driver showed up 30 minutes late and then walked out because I told him I was reporting him. How dare he think my food is going out cold and without a hot bag... What the heck.. Run your business right or don't run it at all!!!!

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Anonymous - 9 d 9 h ago

Phone# belongs to food kicks not post mates.

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yahsuah hamasiach - 4 d 5 h ago

0

lol...call (hidden)

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Clayton - 7 d ago

0

The WORST customer service EVER!

First off, my order was COMPLETELY wrong. I ordered a large order of hot wings and ranch. They delivered a basket of french fries and dry wings with no sauce and parmesan garlic wings, no ranch. I called to have them fix my order, and they told me 'the best they can do is give me a 50% "credit" (no refund).' So now I'm stuck having to pay for an order that I didn't order and when I asked to speak to a supervisor, they said there wasn't one and hung up.

I called back, and another person answered. I had to give all my info again and they said I had to wait to receive a call from a supervisor.

I DEMAND a full REFUND (not credit) and as soon as I get my refund, I am deleting this stupid app and will NEVER be using this site again. I will also be sending this message all over my social media, telling everyone how terrible Postmates is!! The customer service is horrendous and the quality of service is obscene!! DO NOT USE POSTMATES! EVER!

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Sue - 7 d 4 h ago

0

This place sucks....I ordered food they delivered it they said but it wasn't to me. I called all the numbers I could find all were nonworking numbers. I have texted them several times and no answer. I get the same of it will take 2 days. They charged me $31. for something I didn't get....I hav 4 charges from them. I am a 67 handicapped senior and I can't afford to lose this kind of money...I have told several of friends and they are gonna help me spread the news...on a scale of 1-10. They are a minus three

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Mattias B - 11 d 10 s ago

0

So after a vendor cancelled a fifty buck order because their credit card machine wasn't working, the postmates system said a credit would go towards my next order. When I didn't see this credit I emailed support and asked them three times where is this credit until Todd S replies with "After looking into the order again, I wanted to let you know that we are not able to take any further action." So because their support chose to renege on this credit I have filed BBB, state AG complaints, county DA complaints, and negative reviews any and everywhere I can find. When they do that, you're supposed to file complaints and negative reviews. What else is there to do.

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Toni D Danirels -Gordon (& Antoinette) - 15 d 14 h ago

0

Horrible delivery driver 10. 8:14. Have a write 2 times. Report issue does not send. I need an email address for HQ. My postmate acct is old .last year Jun or sometime. I used Toni Gordon or Antoinette Gordon. On Toni or Antoinette using one of the last names. I also used (hidden). any other email. I usually don' t use I can. Come up with 2_3. ..maybe (hidden). Aria supervisor is supposed to call back. I asked for her to rush ( try to reach her with which name I used). I have a long written complaint I can email!!! (hidden)!! Rush tickets 10. Horrible Driver should be fired!

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Jarod - 23 d 6 h ago

Postmates works for me, I travel on it. Since June of 2019 I've cruised the PNW, Salt Lake and Las Vegas so far.

At first I'd get offers that were way too far away but learned to read the 'V' between where I am, where the pickup is and where I'm dropping it off. Now I decline those pickups that are further away than the dropoffs. I've missed many chances but I've saved a ton in gas & time.

My number 1 issue is that I can't see the hotspots when I get to a new city before I make my first dropoff. I'm in a new city, I don't know where to look for my first pickup.

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S. Jackson - 24 d 9 h ago

0

I am a driver for Posstmates and someone has taken over my account and stole my money from my Postmates account. I sent emails to report this and they keep sending me a generic email telling me to reset my password. I told them that I can't reset it because of some expired reset the app keeps telling me. They will not help me or call me to see what else can or needs to be done. They just keep sending me the exact same generic email that can not help me.

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Anonymous - 31 d 1 h ago

Horrible experience, I will not use this service again the driver was over 1 and a half hours later than the second time they changed it to. They didn't leave the food and charged my card 45.00. I called the store and they said there was nothing they could or would do about it it was all on Postmates. I would like a refund.

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Tiff - 117 d 17 h ago

3

(SPAM)

Flagged for review. 
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Anonymous - 117 d 11 h ago

They asked for your SSN number when applying for a position as a driver. Would never go there online. That's confidential informatio...

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Anonymous - 99 d 5 h ago

youre applying for a job, no fucking way? they are asking for your info? thats sketch bro

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Postmates rocks - 113 d 19 h ago

2

POSTMATES SUCKS! They constantly screw up my orders or even go to the wrong building, make no effort to contact me and then complete the order and drive off!! Has happened multiple times! This time it just happened, probably the 5th time, they go to the wrong building and then drive off! I called customer service and they said since I have previous orders with refunds they can't refund me anymore! What bullshit! It's not my fault YOUR DRIVERS can't go to the right building or make orders correctly and they deliver wrong or missing items! So now I'm fucked $20 because your driver was too stupid to go to the right building AND READ THE DETAILED DELIVERY INSTRUCTIONS I PROVIDE TO GET TO THE RIGHT BUILDING! What a joke! The drivers

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Postmate are Fraud - 52 d 9 h ago

1

Postmate charged me $50.89

For 4 tacos and asada fries...poor quality of food. Better yet few weeks later I was charged without any authorization a membership fee in which I don't even have account with Postmate. My coworker had a one time use my card to place order. Postmate is Fraud first and last time I use Postmate!

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Keo - 38 d 8 h ago

4

They do not cook the food, why is that a complaint against them? You're the one that ordered from the restaurant; so who's the real fraud here?

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Anonymous - 31 d 1 h ago

Same experience here

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Fed up with thieves - 108 d 19 h ago

3

They are a bunch of thieves. After encountering problem after problem while ordering, we cancelled our order, just to be told they were still going to charge us because they have to "pay the merchant". Pay the merchant for WHAT??? The order was cancelled. No food is being made. The order wasn't even completed. Is this how you make money??? You screw over customers and then steal their money????

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common sense - 86 d 7 h ago

BECAUSE AFTER YOU PLACE AN ORDER A MERCHANT IS ALREADY ON THEIR WAY!!!!!!! they are not thieves!!! YOU ARE!!!!!!!

would YOU want to be paid for DRIVING someone for no reason??????

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Mark - 57 d 8 h ago

0

Scammers are creating ways to scam drivers. Scammer places order, scammer has info of delivery driver who is assigned to the order, scammer calls driver ACTING like Postmates tech support. They state the order was canceled and often try to get driver to log in so they can get paid "something". If the driver falls for it, they log in, get put on hold while the fake support drains their bank account, then tell realize what happened after the transaction. The scammers are the ones who placed the order so the driver thinks they must be legit since they know what was ordered, and where etc. The fake scammer cancels the order with the merchant before they call the driver. It's a real thing....big scam. You drivers are being worked by creepy scammers.

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Anonymous - 43 d ago

0

Right smh I was On my way! Home wen I got an order tht was 10 miles away I went there and went I got there they said tht I had to order it so I called the customer and she didn't understand ether cuz she already Ordered it but long story short after almost 45 mins of waiting she canceled and she told the food place tht her husband would jus come pick it up I was pissed tht I had to leave wit no money after I waited so long and on top of tht o was on E my car ran out of gas smh after I already had put 20$ before I did all tht

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stupid - 39 d 4 h ago

0

you're fucking stupid. postmates is a scam and you're a dumb bitch for standing up for them.

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Cloaking james - 97 d 20 h ago

2

as working with you guys for months now kept on having issues with the servers basically when I go to pick up an order in I try to order and pay and then go to continue on to my delivery to drop off I end up having to cancel my order because of your servers not acting right and then the 1st time I got suspended for an hour now I got deactivated and there's no money left in my account um I had $9 something cents in my account from yesterday and now you guys took the money and now I'm unable to get it back because now I have to go through you guys I find that up most ridiculous and is just wrong I'm tired of this on tired of dealing with an E mail I want to deal with somebody over a fallen walk and talk to them because the way yo

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Anonymous - 50 d 6 h ago

0

I had the exact same problem and was fired also. They expected me to hold up a line with 6 people being me to call them. Ridiculous

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Porterfield - 32 d 19 h ago

4

I was driving for postmates and i delivered close to 430 delivies in2 half months then last Saturday morning i went this walmart. Well i did not like the 25 yr old managers attitude toward me it was like he trying to impress someone because he is manager i n early 20s it was comical well i left delivered stopped wrote postmates to let them know that tbe manger seemed irritated was unprofessional then drove off waiting when all of a sudden my account got suspended. So from that point i have been tring to figure outbwhat the hell happened what did this dude say because i just got let go and absolutely did notbing mind u i had 430 deliveries no complaints. Im pissed at this point because that was my shelter money well no more says postmates u violated whatever they r talking abput and its final. Final dont ask what it is who is just shutbup and move on. Do not care if i lose my job a day later had to move from my weekly. Currently living in my car because of Postmates irati decisions over false alligations. I dont geto say anything butbi do i tell them what i think of i have wriiten 20 30 letters and all i get is robot response. These people dont know me u dont go on 430 deliveries never get a complaint because your an asshole. I got railroad and they cant get it in there head tbey screwed up. Im 48 the kid in his 20s fucking said something about me and apparently postmates believe hom. Unbelievable. Another thing without good drivers u dont have a company. So i also explained i just bought a new car now i have to sleep in it because of stupid shit. If u have access or on tbe inside

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