Information, reviews and public commentary for US companies

 

postmates

Rating
0.666667
Web
https://postmates.com/
Address
425 Market Street Suite 8
San Francisco, CA
94105
Phone
(718) 513-2785
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Lana - 7 d 3 h ago

0

I want to know why my order was the total amount of 24.41 and the incompetent customer service representatives credited me 6.63. That is literally 1/3 of the total price of my money spent at Los Amigos restaurant when they completely messed my ENTIRE order up. The pernil did not come with rice and beans, tostones, green or yellow plantains, and the Snapple flavor selection did not even EXIST. I asked for two specific flavors and they send me Kiwi Strawberry (not one of my choices). I was forced to close my account because the customer service for Postmates is incompetent. I was forced to find the CEO on Facebook and send him a direct message due to the atrocity of the people who work for this company. FOR SHAME!

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MICHAEL WESTBROOK - 6 d 9 h ago

0

Because that's the extreme shady way they operate. Wanna hear something interesting? They specifically text delivery drivers and instruct them NOT to give customers a receipt on certain fast food transactions...for reasons just like this!

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Denny - 4 d 6 h ago

Actually for "ALL" orders where the driver pays for the food with a postmates credit card, the receipts are photographed and sent to postmates...those are the only receipts that we are told to keep. All customers should be able to contact postmates and get a copy of that photo.

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Janis B - 5 d 6 h ago

1

I have used postmates three times. First I ordered from a deli. A fifty dollar lunch. I waited the hour only to find out my order was cancelled. Why? Because they could not figure out how to charge me for two extra slices of rye bread. One dollar. Then i re placed the order. ;( They could have given my the rye bread and added a note that that rye bread must be paid for. I would have gladly agreed.

I gave the delivery man five dollars and when sent the final bill i said no to more tip. The driver was able to add additional 4.01 cents to his tip. This is stealing. I wrote to them and was called back by a supervisor to get it refunded.

The second time i ordered from the deli they forgot the pickles and mustard. Pickles cost 4.75 a lb. I did not cancel my order or get all bent out because of a missing pickle which was on the instructions BTW. So they owe me a dollar.

Yesterday I ordered and everything was fine. EXCEPT I am due a ten dollar credit and I have two pending charges that I will be watching closely. Grrrr. Someone from the billing department does not know what they are doing.

The one thing that annoys me the most is after you place your order you can message them easily . In the after delivery you are doomed. I wrote to them and my mail came back to me . I am not sure I will use them again. (I think this order came to me correctly because I called the restaurant to tell them to make sure, yadda yadda.

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Denny - 4 d 6 h ago

Just a clarification, a driver cannot add any amount of money to a customer's tip. I am a driver, we actually have very little power to do much of anything other than pick up the food and deliver it. A good driver will read your instructions and communicate with you if he or she has any questions. If any charges are added to your account it will be added by Postmates!

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Ana - 8 d 6 h ago

0

Does anyone know how I can get a 1099 from Postmates I have been emailing them for two months and the robot response but it's not information that helps me

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Arnold Baker - 8 d 14 h ago

4

Yes my name is Arnold Baker could you please give me a call at (hidden) this is in reference to my payout I have a debit card that's hooked to it and it won't transfer I'm wondering why if you can give me a call back I really appreciate it thank you

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Unsatisfied Customer - 12 d ago

0

I just spent $50 on a Chick-fil-a order. I ordered 4 spicy chicken meals and non ode my waffle fries came with the orders. I was told I was charged correctly, Not if I didn't get what I ordered. I am really upset because $50 is a lot for an order not to get everything that you asked for. Also, I hate that I was not able to call in my complaint. I am new to Postmates and this is terrible and makes me not want to use them again. If I had this same issue with other delivery services the issue would have been resolved and I would have been given a new full credit to place a new order or a full refund. I am so freaking mad about this because it's like my issues are not important enough ar a custome to warrant a resolution that won't involve me throwing away my hard earned money. I am a single mother of three I don't have money to throw away. Signed: Unsatisfied Customer

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Anonymous - 22 d ago

0

I work as an assistant manager at a restaurant that uses these guys to deliver food for us, granted we also have grubhub and doordash, but we always have problems with these guys and i have no idea how this place is still in business because it is literally the worst. like they just need to shut down and stop dissapointing customers. TRASH COMPANY NOTHING CAN SAVE IT!!!!

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Anonymous - 104 d 22 h ago

0

Unfortunately, your order was damaged during delivery and can't be delivered. Order again now and we'll apply a credit for the inconvenience.

This was the message I just recieved from postmates 11/4 this is horrible service I've been waiting for 45 minutes and soon as they send me an update saying delivery is 5 minute away I got this message how in the hell did my food get damaged please explain that you guys should seriously be out of business!!! I better get a full refund!!!

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Meltonie Brooke - 128 d 10 h ago

1

I order food from Apple bees through Postmate. Didn't get my FOOD or MONEY BACK YET AND THIIS WAS AUGUST 18.2018...IT WAS NEVER DELIVERY TO ME ....

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