For the past 3 months been trying to get supplies for my c-pap but they claim they were not getting the fax so I scheduled an appointment with my Dr. again just to make sure its done they sent itb2times yesterday during my visit and i got a paper prescription from my Dr. Just in case. So today i call and they are still claiming they haven't received it so i ask them for a E-MAIL address so i could sent it but the guy Orcao ( customer service) pisses me off because they don't actually listen to you they make excuses then when asked for his name he says it fast then quickly puts me on hold when he returns i asked him to transfer me to his supervisor and he want to start explaining his bad customer service and i tell him please sir just transfer me he still wants to explain himself i tell him I'm not interested in his excuses just transfer me QUICKLY like you did when you put me on hold at this time i did yell becausebit was my 3rd time telling you to transfer me so he DISCONNECTS my whole call. I call back and spoke to a James. He refuses to give me an e-mail address tobmail it to i asked to be transferred to the supervisor whom he said was Lisa he comes back to phone saying she's busy so i asked to speak to who ever above her ( chain of command) but same thing he puts me on hold then comes back and say no answer they are busy i asked him for their number he says can't give me that so now i asked to call Lisa again... Her voicemail picks up... Go figure... Now I'm trying to reach CORPORATE OFFICE...Wish me luck... All this just for new C-PAP SUPPLIES which should have heen delivered to me in AUG. ... They need to be ashame of themselves what exactly are you doing at work?... Oh NOTHING.
This Company Is So Unorganized And Don't Know How To Run A Company. Don't Do Business With Them . they lose there faxes. and still make you wait 2 weeks for repairs.
August 28, 2017
Is it Company policy to go in the office with empty tanks to be told to go around to the back of the building to pick up tanks ? I'm disabled the ground is not the best in front and the back isn't better.. I am telling you from my heart and soul I felt like cattle being herded around. I think I am going to shop around. Don't people think before making changes ?
Jeffrey P. Dickman
This is so true....I can't tell you how many times things had to be relaxed cause they loose them.
What a joke this place is. I call to let them know my joystick won't turn on. They come pickup my chair, I am a Paraplegic. 6 days later they return it to me and I go to plug my charger in to joystick and it completely goes dead. This place did not even fix it. Returns it to me and states it needs a new overlay. What does that have to do with the joystick literally goes dead. So I call and the person I spoke to tells me that it is the overlay that needs replaced. What does that have to do with the joystick going dead. Really people,are you that stupid. Then she tells me my insurance won't cover a new joystick. What......that's how the chair can move.They are really incompetent employees there. Then she has the Gaul to tell me to bring it in. OMG...and how would you like me to get it there. My transportation needs 72 hour notice for all rides. The wheelchair is dead. Come on really,your that dumb. Ask to speak to Guy,supervisor in repair. He is not In yet. So I call my case manager for her to handle this. It's way too much stress with these people and all the time they don't repair everything and send it back . This place really needs to get with the program. Maybe your too big and not enough employees and does anyone ever do the final check before it's returned. I have documentation of everything and every time I talk to this place. Pages and pages of notes,repairs,chair breaking down. Wow....Really Preferred Homecare open your eyes and take care of the disabled people. Stop doing half ass jobs. Get your heads together and give better customer service. Cause your employees are incompetent, unreliable,horrible customer service and the repair department needs a adjustment on better service.
I am a former employee of Lifecare Solutions and Preferred HomeCare bought Lifecare. Everybody thinks it will be a better company because they are bigger and expanding to the West. Lifecare employees were dispersed department by department. I am in need of employment certification; called to be transferred to Human Resources and was put on hold
for the longest time. I can symphatize with the patients calling and put on hold or be sent to the back of the building for his oxygen be refilled. This is not good service.
this place is a big big big joke nobody answers the phones and when you have an issue as in needing oxygen tanks it is impossible to get them when you need them unless you pick them up yourself well I know if we run out and they don't deliver that is against the law cause now they are letting me go without a life needing oxygen to live so I suggest if anyone is looking into or needing oxygen they run far far away from this company as they don't care about your life just the money they get from your insurance company
I have called 16 times trying to purchase a new battery. No calls back. What TERRIBLE customer service.
This has been a very bad experience. As I am writing this review I have been on hold for 15 min. Trying for 4 months to reorder cpap supplies. Because insurance changed to Medicare the very first conversation was how hard It was going to be to get my supplies and made no effort to provide me any information to resolve it. No return call or followup. Very unprofessional and really didn't want to deal with Medicare. Ask to speak to a supervisor so they transferred me to the clinic to make an appointment. Don't need an appointment need to resolve the problem with my Supplies.
I'm appalled at the treatment and service you should I say provide. I called to reorder oxygen refills then am told they cannot fill them!! They turn me over to collections now Thats another story. So after being on hold got 20 minuets she says I'll transfer you to order that was another 20 minuets of hold actually I think they blocked me tried to call Corporate that's another block. So I'm going to finf another company to assist me.
PREFERED HOME CARE, that is a laugh. All they want is a pay check, so lets cut it off and put them out of business and quit causing people more problems.
This place is a joke!!! They shipped out the wrong size blood pressure machine to an elderly patient and expected the patient to drive herself to their location to return it. I have called their supervisor multiple times and she does not return my calls. I asked to have my call escalated and they have no clue who to transfer me to. I have been on hold every time I call for more than 20 minutes each time I call. Will definitely be researching another DME company to order supplies for my patients.