I am a former employee of Lifecare Solutions and Preferred HomeCare bought Lifecare. Everybody thinks it will be a better company because they are bigger and expanding to the West. Lifecare employees were dispersed department by department. I am in need of employment certification; called to be transferred to Human Resources and was put on hold
for the longest time. I can symphatize with the patients calling and put on hold or be sent to the back of the building for his oxygen be refilled. This is not good service.
this place is a big big big joke nobody answers the phones and when you have an issue as in needing oxygen tanks it is impossible to get them when you need them unless you pick them up yourself well I know if we run out and they don't deliver that is against the law cause now they are letting me go without a life needing oxygen to live so I suggest if anyone is looking into or needing oxygen they run far far away from this company as they don't care about your life just the money they get from your insurance company
I have called 16 times trying to purchase a new battery. No calls back. What TERRIBLE customer service.
This has been a very bad experience. As I am writing this review I have been on hold for 15 min. Trying for 4 months to reorder cpap supplies. Because insurance changed to Medicare the very first conversation was how hard It was going to be to get my supplies and made no effort to provide me any information to resolve it. No return call or followup. Very unprofessional and really didn't want to deal with Medicare. Ask to speak to a supervisor so they transferred me to the clinic to make an appointment. Don't need an appointment need to resolve the problem with my Supplies.
I'm appalled at the treatment and service you should I say provide. I called to reorder oxygen refills then am told they cannot fill them!! They turn me over to collections now Thats another story. So after being on hold got 20 minuets she says I'll transfer you to order that was another 20 minuets of hold actually I think they blocked me tried to call Corporate that's another block. So I'm going to finf another company to assist me.
This Company Is So Unorganized And Don't Know How To Run A Company. Don't Do Business With Them . they lose there faxes. and still make you wait 2 weeks for repairs.
August 28, 2017
Is it Company policy to go in the office with empty tanks to be told to go around to the back of the building to pick up tanks ? I'm disabled the ground is not the best in front and the back isn't better.. I am telling you from my heart and soul I felt like cattle being herded around. I think I am going to shop around. Don't people think before making changes ?
Jeffrey P. Dickman
PREFERED HOME CARE, that is a laugh. All they want is a pay check, so lets cut it off and put them out of business and quit causing people more problems.
This place is a joke!!! They shipped out the wrong size blood pressure machine to an elderly patient and expected the patient to drive herself to their location to return it. I have called their supervisor multiple times and she does not return my calls. I asked to have my call escalated and they have no clue who to transfer me to. I have been on hold every time I call for more than 20 minutes each time I call. Will definitely be researching another DME company to order supplies for my patients.