They used my debit card and I never booked with them before in my life. Watch out for fraud
I need someone to call me about a reservation that I had yesterday. The site said free cancellation and we canceled but a Priceline representative refused to give me my money back and hung up on me!!! What kind of company is this??? I have a screenshot where it clearly says free cancellation and I WANT MY MONEY BACK AND I WINT STOP UNTIL I GET IT BACK!!! someone needs to contact me asap.
My experience with Priceline has been unconstitutional and outside of the statue of laws enforced in American ... namely their falsely advertised motto that deceives the public, not are they will to refund money to a credit card and when the person states they weren't authorized to charge such an exorbitant Amount of money to their card and they aren't even on the itinerary within the trip. The representative were rude, unsympathetic, and had a we couldn't careless attitude towards said situations. I will never use this company nor their sister companies in the future and advocate whenever possible for other to be Leary when conducting affairs with Priceline and affiliates. I may seek legal representation on the matter, that's just how iterate I am with their services.
Priceline is the best, I worked with them and I learned that the people who will take the time to read the terms and conditions before booking are few. After they found out the terms and conditions are nothing as they expected, they will come to claim that the rates are not fair, that they were not aware on the policies and so... All the problems the customers can save themselves just by reading the terms and conditions BEFORE buying... People expects to have a flawless customer service and received anything they ask for, but never rely on their responsibility as customers as well. This is something you learn only when you are at the other side of the counter. Just read the contracts on anything you buy!
Are you legally in this country?
Can you provide us with the meaning of ALL the words found in the "term and condition" of the contract ??
Do customers need to come to Priceline with a team of lawyers to decipher the contract to them?
That definitely sounds like that needs to happen. I would also have the prior notified police in tow.
We need to get together with a class action lawsuit!
Class action !!
I agree class Action. I am being forced to pay for four nights I did not want. Tried to book one night on October 8, for one night, the reservation kept coming up at at October 10 for 4 nights, thought I got it changed, until the confirmation came up. I immediately called to correct the dates. Priceline said they could correct if the hotel Country Inn Suites, O'Hare agreed, the hotel said only priceline could correct it. Neither would change so now I am paying for the one night I paid for and the 4 nights I did not want. The kicker is that whey I correctly booked the room for 10/8 for one night, I only paid $10 more than Price line. Lost $440 to save $10. I will never use this service again.
So when you read through all that fine print and still get charged by the hotel after paying through Priceline then what?! What should I read after the fact? Not shit, regardless of a policy unexpected shit happens that has absolutely nothing to do with a policy!
You must work in Norwalk...or in No Customer Service Philippines where Priceline royally screws 10 year customers and sets up no human loops after they screw us. I booked a room last night only to get there to a sold out hotel. Was promised another hotel and then told it was after midnight and they couldnt rebook.. we were stranded .. promised a callback and got an email saying we canceled out booking. 21 trips booked in 24 mos ..10 + years of being a customer and We were treated horribly.
Their the best but you rate the 3 stars? Lol they are horrible and no one speaks English and they keep saying ok and this one and it is all bullshit!
Did you post comments on FB and email the CEO? That might help.
we should report this company to BBB-Better Bureau Business!
I got rip off too.
What's the CEO email address
Horrible experience and they kept reciting to me what the airline policy are when I've clearly already spoken to the airline and was informed what I was asking could be done. They put me on hold for an hour claiming to be speaking to the airline so why not let me listen.. then come back on the phone to stay the fees stay and the airline said no. Complete foolery!
Very,Very Poor Customer Service Reps.
Horrendous Experience, Recommend to absolutely NO ONE! Filing complaint with BBB & Attorney General ASAP!
I booked a rental car where at the top of the reservation and top of the confirmation page, it was stated " Free Cancellation Until Pickup". When I found a better rate at Priceline and tried to change the original reservation, they refused because in the contract which you had to access by clicking, they said "no cancellations". At the top of the original Reservation listing, there was a blue banner marked" Express". No mention of no cancellation. I assumed Express meant this was just a newly available deal, so grab it quick. Nowhere on the information immediately visible to the customer was there any hint that the reservation was non- refundable. This is deceptive advertising, especially since in black and white at the top of the page, Priceline clearly states that the car can be cancelled. I instructed Amex to refuse the charge and sent them copies of the pages quoting "Free Cancellation Until Pickup". What a cheesy company! I am NOT paying for this reservation!
My sister in law & I bought a bundle to go out west to see our sick sister who had brain cancer Priceline didn't pay the hotel we got stuck with a big 5 night bill upon leaving Priceline gave me run around every answer to a guesthouse was NO a already stressfull trip was turned into a real big shit show am going to advertise this in every way get the name priceline out there as scammers don't book with them we use Expedia before to go last January it was trouble free price line find assholes!!!!
The worst customer service I've ever experienced in my life. I have been flip flopped back and fourth for five days to resolve a one thousand dollar screw up PRICELINE caused! I booked a hotel for business one room one week. Then they tried to charge my card FIVE times!!! So I called, the customer service rep told me all charges were declined/not accepted. I proceeded to request booking just one room at the same hotel, to which I was told was now booked and I needed to choose a different hotel. Cool whatever so they screwed up the initial hotel. So I do as I'm told by the cr and book a room at a different hotel. So just to be certain I called to verify that reservation and make certain I wasn't over charged again. The guy this time told me all was good. Verbatim said that the only charge on my card was for the one hotel room. Less then a week later I get my credit card statement saying I got charged for the first hotel they told me was booked and the one i actually stayed in!!!
The best part. I have been thrown around on the phone for four days for a resolution. They keep saying I confirmed the reservation the customer service rep told me was declined!! You know why? Because she put it in her notes! So what does priceline do. They keep repeating this. I tell them listen to the recording. They say they'll put in a request for review call me back and say they same thing. Guess how many went to listen to the recording? ZERO. I have talked to more people than I have met in my life time. No on will listen to you they read their scripted note or the notes a lying representative input. Was on the phone another four hours finally got a hold of a supervisor who said the same thing and that a management team would have to review the recording and that she COULDN'T promise they would even reimburse my company card after proving that it was their error.
I WILL NEVER USE THIS COMPANY FOR ANY FURTHER TRAVELING. I HAVE NEVER EXPERIENCED SUCH POOR CUSTOMER SERVICE. THIS SHOULD HAVE BEEN RESOLVED IN ONE PHONE CALL. YET HERE WE ARE DAY 4 AND I'M TOLD TO WAIT FOR 2-3 MORE BUISNESS TO BE CONTACTED.
Report to your Attorney General and the BBB
I need to do the same thing,I just paid 1465, and I am not getting any free nights , this corporation is not living up to company standards
I planned a trip to surprise my mother for her 78th birthday. 7 days before my scheduled trip I was diagnosed with Thyroid Storm. The next day the doctor confirmed I would not be able to travel in time for my mom's birthday. I called Priceline to cancel my air, hotel and car. I was given several reasons why neither could be cancelled, except of course if I paid cancellation fees. I spent several hours in total and spoke with several different people, including supervisors, whom all regurgitated the same thing. Pay, pay, pay. No one of them even asked me for my medical records as if it didn't even matter. Would Priceline rather a sick person travel and spread disease or die , over give the public a refund? Priceline you may be within the law, but right is right, and wrong is wrong. When I was a child my mother would always say to us, "Just because you can, does not mean that should children". Priceline I hope your mother's are proud of you, snatching over 500$ from a hard working single mom that gives back to her community as a volunteer nurse. Shame on you.
Priceline stole money from me. The airline sent out an OSI (WXB6ROCK19) "Please refund any fare difference and fee for exchange waiver". Priceline ignored this request and did not refund me anything. I will never use this service again and sincerely hope they go out of business. Thanks for nothing.
I sell customer service solutions for a living, I know exactly whats out there in terms of technology and what the results can be on a business. I have never in my entire career seen such bad customer experience. I was charged for a hotel room that I wasn't supposed to be charged for. I now have thousands of dollars hanging out there and no way to get it back. This is extremely frustrating. I dialed into the IVR 20 times and chatted with the chat bot on your website. There is no easy self service, the "agent" I chatted with could not call me directly to resolve my issue and could not provide a call center number other than that on the website. I've wasted an hour of my day with no resolution in sight. Worst customer service I have experienced.
They also claim they don't have emails and can't see images on twitter. I recommend that they save themselves a fortune by just eliminating their customer service division entirely because they could care less about their reputations. I am in the process of contacting every person I know to warn them that Priceline is no longer a reputable business.