RECENTLY I RENTED A CAR FROM NATIONAL AUTO RENTAL THROUGH PRICELINE FOR A WESTERN TRIP. WHEN MY WIFE TOOK SICK WE HAD TO CUT OUR TRIP SHORT AND RETURN HOME. THE CLERK AT NATIONAL ADVISED THAT SINCE WE BOOKED THE CAR THROUGH PRICELINE, THAT PRICELINE WOULD HAVE TO ISSUE THE REFUND FOR THE REMAINING NINE DAYS THAT WE HAD ORIGIONALLY BOOKED FOR.WHEN I CONTACTED PRICELINE I WAS TOLD "SORRY CHECK YOUR EMAIL CONFIRMATION.FOR OUR CANCELLATION POLICY." I DID. ALL IT SAID WAS THAT THE CONTRACT WAS 100% CANCELLABLE UNTIL I PICKED UP THE VEHICLE. THERE WAS NO MENTION OF ANY POLICY FOR RETURNING THE VEHICLE EARLY. PRICELINES REPRESENTATIVE SAID THAT SINCE IT WAS "TECHNICALLY" PICKED UP THEY WOULD MAKE NO REFUND. NOT ONLY WILL I NEVER USE PRICELINE AGAIN, I URGE ANYONE READING THIS TO AVOID PRICELINE LIKE THE PLAGUE. THEY ARE MISLEADING AND DISHONEST
Hi my name is Margaret Caruso I booked a last minute cruise for September 4th to the 11th the woman her name was Phyllis crown who works for Priceline she was the worst travel agent I have ever dealt with she didn't give us any details I pay Top Notch for a room on the lowest floor and look for the last week is supposed to get a cheap deal I found cheaper ones after I booked they wouldn't let me cancel and this was only after 15 minutes they said oh it's too bad she wouldn't even match the price i asked for any perks available she said there was none she didn't tell us anything about the boat about package deals to go to all the restaurants we had no idea that all restaurants were not includedwe were shocked she didn't do anything but take our money i never had a agent not tell us about everything and not try and get us the best deals like your company claims to !!!! She really made our vacation stink because of her and I want would like to get my money back her name was Phyllis crown I don't know what else to say but your company did not live up to your claims me and my friend were so disappointed if I don't get some kind of compensation I will never again use Priceline and I certainly wouldn't never ever tell anyone to do so either my email address is (hidden)
Customer Service? They have no concept of it's meaning. WARNING!!!!! NEVER book a flight through any of their special fares, name your own fare, whatever fare, and NEVER make a mistake while making the reservation because they will keep all your money. They refuse to even issue a credit toward future travel, which is common place in the industry. The airlines will issue a credit toward future travel on the non-refundable fares, but not Priceline. I booked a fare that cost $408 and they're keeping every penny due to a mistake I made while making the reservation. Even Delta said that a credit should be issued, but because it was a bulk ticket, Priceline makes the decision. There's a reason why there's $190,000 in loss claims for Priceline. I've used them many times in the past, but never again. You can always tell how good a company is when a problem arises. This company? HORRIBLE. Yet there stock currently sells for $1,425.49. Go figure. I plan to write a letter to the board members in hope for help, as well as the attorney general's office.
Terrible CUSTOMER SERVICE!!!The motel I booked threw this site was a NIGHTMARE,& PriceLine did nothing 2 investigate the problem!!! If u book a RM at the "Great Value Inn" in West Sacramento,u will b SORRY
Wow.....These folks have the nerve to post a review on a their sight as a 7.9 for a family hotel that is in a industrial area , surrounded by transients, adult book stores, and strip clubs. If this is their 7.9 whats a one or two? Then to say that your concerns are worthless and not negotiable, are very interesting to me as to where this companies priorities are. Maybe they need to take into consideration the resort around the area as well, as part of its ratings, Just a thought! Well I just canceled my car reservation with them. This hotel stay will be the last time the see me on their site. Be careful with this company.
THEY BOOKED A FLIGHT WITH JUST 30MIN BETWEEN FLIGHTS , my flight gets delayed and I missed my other flight ,so now I get to sit in airport for 6hours......then talking to them is a joke....I think next I'll back the old way and book with the airlines and pay the extra money.
Beware of doing business with this company. It is the worst online site. I am filing a complaint with the Attorney General in Illinois and the BBB.
Awful company!!! They screwed up the date of my reservation and then charged me and will not refund! I am filing a complaint!
THIS COMPANY NEEDS TO BE PUT OUT OF BUSINESS. WARNING TO ANYONE WHO IS THINKING OF USING PRICELINE DON'T!!! IT IS THE WORST. JUST THE EXTRA MONEY ON YOUR RENTAL. THIS PLACE IS A NIGHTMARE TO DEAL WITH.
WARNING TO ALL USERS OF PRICELINE , I CHECKED OUT 2 DAYS EARLY HOTEL REFUNDED PRICELINE AND NOW PRICELINE WILL NOT REFUNDED MY MONEY I GET EXCUSES PERSON NOT IN OR ON VACATION , THEFT OF MY MONEY GOING TO SUE THEM AND GET INTEREST ON MY MONEY , WHATEVER YOU DO DONN'T USE PRICELINE BUYER BEWARE BUYER BEWARE BUYER BEWARE
Priceline.com is nothing but a fraudulent business. Its engaged in a most dishonest, deceptive and outright fraudulent business practices and have American Express its partner in crime. Credit card companies should not be doing business with a fraudulent company. Its CEO Boyd himself is a dishonest, corrupt and criminal person. SEC is totally blind to have them listed and trade and enabling Priceline.com to continue defrauding the American people.
I needed to change a ticket due to a funeral service that I wasn't going to make and was denied to changed the outbound time of the flight and pay the difference. They instead cancelled the whole transaction and offered a refund based on a copy of a death certificate which I may or may not be able to collect due to the fact that my deceased relative was custody of the state so now its like not only am I not going to be able to make it to the funeral and be late. I can't even go at all and they blatantly just took 400+ dollars for nothing? I'm telling you I'm going to pursue this legally, I can't even comprehend how your company is getting away with this in the first place.
@priceline REGULAR CUSTOMER, FIRST TIME I HAVE FELT CHEATED. BOOKED A HOTEL THAT SAID NORMALLY $234 A NIGHT FOR $68 DOLLARS WHICH WOULD BE
Hotel booking on Priceline can be made only when your plans are final,otherwise if $234 hotel is for $68 ,no doubt U got an excellent deal, but what if there is any changes in the plan , you do not get nothing.
Horrible service. I had to change my dates to fly home and had no problem switching my airline tickets directly with the airline. I called Priceline to simply change the car rental dates.. The car I ALREADY PAID for and they refused!! Basically I was told to eat the $331.42 since my CONTRACT wouldn't allow it. What a total scam!! I will never use your services again. What a total joke. I guess this is how you make your money. Scamming the public into "low prices". Oh by the way I called the car rental service directly and same car less money. Priceline is a total ripoff
Do NOT use them for anything!!
I was scammed by your customer service department and have been lied to by your customer service manager Jorge. I would not recommend anyone using priceline. When problems occur, there is not anyone available to correct. Just a department that is managed by lies and deception.
Loving @priceline's new TV ad with the nod to "Point Break." Shatner as Bodi. Go!!!
RT @Chef_Ultrapato: @priceline i recently booked a hotel room thru your online service, ive got double charged and when i called the hotel no management helped
How do you bid on @priceline ???? I need a cheap rate for a hotel room... Need to relax poolside!
@priceline AN $89 HOTEL IN THE PLACE OF A $234 HOTEL IS FRAUD AT THE LEAST..A TRUE BAIT AND SWITCH!! IMMORRALLL!!!!!
@priceline THEN CHANGE THE PRICE. THE PROBLEM IS NOT THE PRICE! IT IS THE SUPPOSED $234 HOTEL FOR THE GREAT DEAL OF $68 A NIGHT, BUT NO
@priceline SO THE HOTEL THAT WAS BOOKED REG PRICE WOULD BE $89 NOT $234. SO TO SAY THAT THE HOTEL WOULD BE NORMALLY $234 IS DECEITFUL!
@priceline BUT IT TURNED OUT THAT THE HOTEL WAS A CROWNE PLAZA..WHICH EVERYONE KNOWS THE PRICE WOULD NEVER BE OVER $200. MISREPERSENTATION!!
@priceline please help me figure it out