I had talked to someone at Priceline, was very disappointed in the answers I received! I had booked a hotel in Mishawaka Indiana, and prepaid, and was charged 418, when I went to the hotel they had changed names, so I had no reservation, but they went ahead and got a room anyways,, but when I went to the desk and asked for a receipt they gave me aone for 349,,,, that's 70 difference, when I called, your company wouldn't refund any on my charge account,, and ended up disconnecting from the chat. I told Abby that I would never use Priceline again,, and would make sure some of my collages will be aware of this and not book through Priceline,, I understand that you have to make a profit, but for the hotel we got we shouldn't had to pay 103 a night! Very, very disappointed!
I need a refund for 2 reservations that I have pending one of a car with hez and another one of a hotel from the 14th to the 15th of April my number is (hidden) preferably in Spanish thanks
This is the first and last time ever going through priceline! I had a family emergency and couldn't keep a reservation that stated free cancelation which I alway look for because I have chronically I'll family members. Not only did the agent look for 5 minutes to find some guideline where it wasn't free but also called the hotel and asked no question and took what this rude non manager said. I have now gone through 5 agents the follow through was never done. Called again today and the agent again called the hotel came back to me told me the manager won't be in till 3:30. Told me to call back then and they will call again. I couldn't believe this!!! This has taken hours of time caused more stress on an already stressful situation and nothing has yet to be done. Almost $100 of our money gone. Never again will I even consider priceline it is a scam and doesn't know what is happening within their own company not to mention the hotels they book for. This hotel had no manager available on the weekend told me to Google the hotels corporate number and next time I want to cancel I need to give notice this after I told her it was due to an emergency. Priceline agents are uninformed and can not do anything of importance. One even hung up on me after I confronted him about the notes stating they spoke with a manager but there was no manager available and not only told them the managers name but when she would be in on Monday. They also say they will follow through and never do. You have to continually call to get them to do anything and even then don't hold your breath.
Save your money and time by going directly through a reputable hotel DO NOT TRUST PRICELINE!!!
priceline sucks. I booked a trip and it shows in my bank account they charged me twice and the amount is just pending. like wtf....im so livid, and no one fucking speaks English...I will never use this company again , and im taking out a lawsuit for my money back.....
I'm very displeased with Pricelines customer service. I book several trips through Priceline and recommend priceline to my family and friends. I was very surprised with the poor customer service provided to me Friday April 7th. I called Priceline customer service and every customer service rep I spoke with keeps telling me sorry, I cant help you, contact HERTZ, even though I booked and paid through Priceline and that they can do nothing for me. I'm not dissatisfied with HERTZ, I'm dissatisfied with Priceline for not informing me of HERTZ new policy regarding not being able to use my ATM to hold security deposit, when I booked with priceline. I'm very dissatisfied that I had to wait on hold with priceline customer service for an hour before somebody answered my call and when they did pick up, I was told sorry, I cant help you even though HERTZ and myself explained several times to the person that was on the phone what the simple fix to the issue was. I'm not happy with pricelines customer service. The simple solution would be to inform customers at time of booking they must have a credit card and cannot use their ATM to hold a security deposit while renting through HERTZ, that way any future customer don't have to spend two hours to pick up a rental that they booked and paid for through priceline. A courtesy email would be fantastic.
I hate this damn company!!!! They charged me a cancellation fee for their mistake!!!! I will be filing a complaint with our attorney general... Utterly ridiculous....
How do these people avoid criminal prosecution and/or a billion dollar class action suit.
Their price fixing, bait and switch and overt fraud was staggering five years ago,
Now that they control 86% of all foreign bookings, they are stealing hundreds of millions from unsuspecting people selling uninhabitable hovels at too high or absurdly high prices.
Write to the US Department of Justice
Contact your state attorney general.
There are millions to be made in clawbacks with with the right lawsuit, or criminal prosecution.
People waste thousands of hours thinking they are searching competitive sites. How many of them know that these companies are part of the same audacious scam cartel that has driven prices way to high and does business with the sleaziest vendors and flly by night property owner imaginable. I know you may not have a choice but if you do business with any of the below EXPECT TO BE RIPPED OFF AND KNOW THERE IS NO CUSTOMER SERVICE WHATSOEVER. Once they take your money, you will NEVER get it back.
The Priceline Group is an American-based provider of travel and related online services to consumers and local partners through six primary brands:
Booking.com, priceline.com, agoda.com, KAYAK, Rentalcars.com and OpenTable.
How can this hugely profitable scam company be totally unreachable.
What are the phone numbers and emails of the gangsters-in-charege?
class action complaint for all this illegal activity. is there an airline commission? They bait and switched which will leave me stuck in another country then told me if i wont pay to switch they will cancel the entire flight and keep my money. What can be done about this?
I booked a suite in vegas on priceline.com ..before I submitted my payment I made sure all the room info was right.. when I got my receipt it had booked me a standard room ..not what the site showed me ..I called customer service explaing what happened...they said the room that showed on there site was no longer available..but to this day that exact room is still showing ...I feel that it's false advertisement..they said it shouldn't be showing on the website but it's still there.. I was in tears I booked that one bedroom suite for my wedding ..and my bridal party all had to cancel there reservations..total mess !!! And they did nothing to make it right !!! Horrible..I will never use this site ever again !! My point is that my payment should of never went through for a room i didn't book..if the room wasn't available..what right does that site have to decide to pick a room i didn't order ..and then give me a standard room for the price of a suite ... straight scam !!
They are baiting and switching. Thats what is happening. That has to be illegal.Anyone know how to report to the airline commission? We should all file a class action suite.
Awful company!!! They screwed up the date of my reservation and then charged me and will not refund! I am filing a complaint!
This happened to us today. They got the dates wrong and won't refund total bullshit. We paid over 1,000 for flight
I am going through the same thing. No Speak/No understand English when it comes to giving corperate phone number. The did the bait and switch thing . While I was booking the flight the date changed and they have me stuck in another country. They have me returning an hour after landing. can't even get through cust that quickly. So I will be stranded there
Bait and switch. That is what they are doing. Is there a airline commission to report to?
same thing that is happening to me. where can we get some assistance? Does anyone know the flight commissions information?
This is Day 10 after since Priceline did a pre-authorization on my card and are still holding $1,300 of my money. On December 16th their site kept telling me the flight was unenviable to select another each time I did they ran a pre-authorization on my card. Those funds have yet to expire and I am being told they can not contact their card processor and expire those charges so the funds will go back to my account immediately. They tell me I have to wait 21 days for it to fall off. They have done this to me at Christmas when I was trying to get my kids home from college for Christmas. I missed that opportunity due to this being December 26th.
call your bank
Tinu Somefun. I was involved in a car accident where a car hit me from the rear on 3/19/17 at about 9 30pm. Didn't realize the impact until I started having pain the next day. However , I tried to make car rental reservation through priceline despite my pain & loss on 3/20. There was no indication on the advert to warn you of the condition attached ( I.e Sales Final) before you choose the type of car / price. Priceline use this fraudulent hidden catch as trap to snatch your money. Their phone line goes to Philippines care staff. I can't believe that priceline will charge my card , pocket my money, make me pay back my credit company when I did not receive any service other than to make reservations. They refused to consider my situation. I will never go through priceline again. Someone had similar situation with hotwire but she was refunded. Price line is worst than the Ponzi scheme.
I booked a room through priceline and everywhere in the information it stated hotel policy was if I canceled less then 24 hr i would be charged the first night. i made sure of this because they had messed me up before. no where did it say it was non refundable. until you confirm your purchase and in the email confirmation it states how its non refundable. ! Way to be dishonest and crooked !! I will NEVER use this site to book my vacations again!!
I tried to book through priceline and it told me it could NOT make the reservation for one leg of the trip I planned. I decided to book that leg my self and then made arrangements through priceline for the last part of the trip. Turns out the attempt I first made actually did go through and the confirming email was sent to my office email. I was not available to read that email and find that I was double booked. Priceline was very unreasonable with me and would not refund the mistake. Their poor reservation system caused this issue and they would not admit any problems.
This is a lousy company to use. Customer service was very bad.
This is the worst company ever. There is no such thing as a price guarantee and the customer service is awful You stay on the phone forever listening to an obnoxious recording and when you finally get customer service they are foreign and you can't understand them. My airline ticket dropped with 36 hours dramatically and when I called to get an adjustment they passed me from one incompetent person to the next. when I asked for the corporate phone number they purposely gave me a number that leads me back to their customer service number so I could wait some more and talk to the same incompetence customer service. Nothing resolved. They are liars and I would give them no stars if possible. I will never use them again.
All the customers having problems with Priceline or booking.com PLEASE know that we too as a small owner hotel have very BIG problems with booking.com
This type of company overshadows others ($20 billion a year in reservations vs, expedia $5 million
Companies such as this too big to get it right.
BTW CEO makes $ 22 million a year
I believe they relish the fact that consumers on both sides must accept their inabilities because they have no alternatives.
BTW the CEO was fired for chasing women in the office
Ohhhh maybe thats why its such a inept company....great leadership
What a joke you are booking.com
your customer service is non existent. Her live chat rep disconnected on me twice rather than resolving my issue-- after my having waited over a half hour for her to appear.Plenty of other sites offer the same prices or better. Why would anyone in their right mind want to do business with you? Spend less on ads and more on being responsive to your customers.