The worst customer service I've ever experienced in my life. I have been flip flopped back and fourth for five days to resolve a one thousand dollar screw up PRICELINE caused! I booked a hotel for business one room one week. Then they tried to charge my card FIVE times!!! So I called, the customer service rep told me all charges were declined/not accepted. I proceeded to request booking just one room at the same hotel, to which I was told was now booked and I needed to choose a different hotel. Cool whatever so they screwed up the initial hotel. So I do as I'm told by the cr and book a room at a different hotel. So just to be certain I called to verify that reservation and make certain I wasn't over charged again. The guy this time told me all was good. Verbatim said that the only charge on my card was for the one hotel room. Less then a week later I get my credit card statement saying I got charged for the first hotel they told me was booked and the one i actually stayed in!!!
The best part. I have been thrown around on the phone for four days for a resolution. They keep saying I confirmed the reservation the customer service rep told me was declined!! You know why? Because she put it in her notes! So what does priceline do. They keep repeating this. I tell them listen to the recording. They say they'll put in a request for review call me back and say they same thing. Guess how many went to listen to the recording? ZERO. I have talked to more people than I have met in my life time. No on will listen to you they read their scripted note or the notes a lying representative input. Was on the phone another four hours finally got a hold of a supervisor who said the same thing and that a management team would have to review the recording and that she COULDN'T promise they would even reimburse my company card after proving that it was their error.
I WILL NEVER USE THIS COMPANY FOR ANY FURTHER TRAVELING. I HAVE NEVER EXPERIENCED SUCH POOR CUSTOMER SERVICE. THIS SHOULD HAVE BEEN RESOLVED IN ONE PHONE CALL. YET HERE WE ARE DAY 4 AND I'M TOLD TO WAIT FOR 2-3 MORE BUISNESS TO BE CONTACTED.
My experience with Priceline has been unconstitutional and outside of the statue of laws enforced in American ... namely their falsely advertised motto that deceives the public, not are they will to refund money to a credit card and when the person states they weren't authorized to charge such an exorbitant Amount of money to their card and they aren't even on the itinerary within the trip. The representative were rude, unsympathetic, and had a we couldn't careless attitude towards said situations. I will never use this company nor their sister companies in the future and advocate whenever possible for other to be Leary when conducting affairs with Priceline and affiliates. I may seek legal representation on the matter, that's just how iterate I am with their services.
Priceline is the best, I worked with them and I learned that the people who will take the time to read the terms and conditions before booking are few. After they found out the terms and conditions are nothing as they expected, they will come to claim that the rates are not fair, that they were not aware on the policies and so... All the problems the customers can save themselves just by reading the terms and conditions BEFORE buying... People expects to have a flawless customer service and received anything they ask for, but never rely on their responsibility as customers as well. This is something you learn only when you are at the other side of the counter. Just read the contracts on anything you buy!
Are you legally in this country?
Can you provide us with the meaning of ALL the words found in the "term and condition" of the contract ??
Do customers need to come to Priceline with a team of lawyers to decipher the contract to them?
That definitely sounds like that needs to happen. I would also have the prior notified police in tow.
We need to get together with a class action lawsuit!
So when you read through all that fine print and still get charged by the hotel after paying through Priceline then what?! What should I read after the fact? Not shit, regardless of a policy unexpected shit happens that has absolutely nothing to do with a policy!
You must work in Norwalk...or in No Customer Service Philippines where Priceline royally screws 10 year customers and sets up no human loops after they screw us. I booked a room last night only to get there to a sold out hotel. Was promised another hotel and then told it was after midnight and they couldnt rebook.. we were stranded .. promised a callback and got an email saying we canceled out booking. 21 trips booked in 24 mos ..10 + years of being a customer and We were treated horribly.
Did you post comments on FB and email the CEO? That might help.
we should report this company to BBB-Better Bureau Business!
I got rip off too.
I booked a "midsize" rental with Priceline back in Feb. 2019 for $129.00 for a trip in late Sept. 2019. The listed vendor was Avis- for an "intermediate" car. I happen to check the price online with Avis- for an "intermediate" car- same time/same days. The price dropped almost $30. Called Priceline to get a price match. They said they couldn't because the car was an "intermediate" and I booked a "midsize." I tried to explain that they were the ones that booked the car company... not me. That is the car Avis gave me. They are virtually the same car- "midsize"- "intermediate." PL continued to tell me it has to be the same car. They also could not find the price and said no cars were available and the location was not available. The location was an airport!! I was on the Avis website and there were plenty of cars. I spoke to a manager and he said the same thing. This was very frustrating. I will never order from them again.
** Spic heaven - the Devil makes us copulate; God gives us babies and the gringo picks up the bill. - Ongowa Dillibe.
** Did you know that in the non-Great Britain books such as Nigger at Eton can be purchased, read and discussed without people having convulsions and throwing up over the use of the N-word? In fact, this book was a best-seller and the Black author loved the royalties better than steamed missionary.
** Did you know that in the non-Great Britain books such as Nigger at Eton can be purchased, read and discussed without people having convulsions and throwing up over the use of the N-word? In fact, this book was a best-seller and the Black author loved the royalties better than steamed missionary. MML
I can see how this relates to Priceline.
Priceline is such bullshit that I can see how it might drive people crazy. Priceline needs to be shut down. They provide incorrect information. They can't fix problems they cause.
Reserved a van to take six people wine tasting on a Sunday. I got a confirmed reserved at Hertz through Priceline. When I went to pick up the van at the address Priceline emailed me, there was no Hertz there. Long story short, I called Hertz, who told me to call Priceline. Priceline said I was at the wrong location. When I asked for the right location, they gave me the address I went to. They finally put me on the phone with Hertz (supposedly). The man I spoke with said Hertz hadn't been in that location for more than six months and he didn't know why Priceline kept sending people there. I had to scramble to find another van and wound up over an hour and a half late picking up my guests. When I contacted customer service they compensated me with a $30 check. I drove over 100 miles, wasted gas and time, stressed out and kept my paying guests waiting. In Priceline's world, that's worth $30. Never ever again will I use Priceline.
I sell customer service solutions for a living, I know exactly whats out there in terms of technology and what the results can be on a business. I have never in my entire career seen such bad customer experience. I was charged for a hotel room that I wasn't supposed to be charged for. I now have thousands of dollars hanging out there and no way to get it back. This is extremely frustrating. I dialed into the IVR 20 times and chatted with the chat bot on your website. There is no easy self service, the "agent" I chatted with could not call me directly to resolve my issue and could not provide a call center number other than that on the website. I've wasted an hour of my day with no resolution in sight. Worst customer service I have experienced.
They also claim they don't have emails and can't see images on twitter. I recommend that they save themselves a fortune by just eliminating their customer service division entirely because they could care less about their reputations. I am in the process of contacting every person I know to warn them that Priceline is no longer a reputable business.
DON'T PAY IT!!!
Had the same happen to me call for room on priceline they booked took out the money wasn't supposed to it was a hold only but then proceed to hit my card 16 yes sixteen times bounced my account. PRICELINE US A RIPIFF. SCAM TAKE ALL YOUR MONEY AND THEN TELL YOU. _YOY SHOULD IF WENT EUTH A ITHER CO.PANY!!!!
I have had a terrible experience with Priceline on August 12,2019 we were traveling through New Mexico and decided to go to Carlsbad Caverns
This caused us to be on the road so late we decided to stop in Ozona Texas T the Holiday Inn Express. I called Priceline cause we had good experience in the past. Made a reservation at 1:00 p m for that night. I waited for the confirmation email but it never came. So I called and got someone on the Philipeans on the phone. He told me there was no reservation at holiday Inn for us and he directed me to the travel lodge in Ozona Texas. Then the next day I find a charge for the holiday Inn Express in the amount of $117.97
That is fraudulent telling me there was NO ROOM at the Holiday Inn Express for us.
I want my money back cause I paid for a room at travel lodge because if that man telling me that. He is your representative and you Priceline are responsible
Cell phone (hidden)
Priceline will rob you of your refund or use long delayed tactics. Priceline get your system corrected and quit ripping off your customers.