Information, reviews and public commentary for US companies

 

Priceline

Rating
0.191781
Web
www.priceline.com
Address
800 Connecticut Avenue
Norwalk, CT
06854
Phone
(203) 299-8000
Fax
(302) 636-5454
Twitter IDs
@priceline
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Jessica Preston - 2 d 18 h ago

0

PRICELINE.COM YOUR COMPANY SHOULD SHUT DOWN FOR JUST THE 0 CUSTOMER SERVICE THATS STATIONED IN THE PHILIPPINES. REALLY RIGHT NOW. YOUR COMPANY

SUCKS!!!!!!

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Melissa - 119 d 7 h ago

0

I booked a suite in vegas on priceline.com ..before I submitted my payment I made sure all the room info was right.. when I got my receipt it had booked me a standard room ..not what the site showed me ..I called customer service explaing what happened...they said the room that showed on there site was no longer available..but to this day that exact room is still showing ...I feel that it's false advertisement..they said it shouldn't be showing on the website but it's still there.. I was in tears I booked that one bedroom suite for my wedding ..and my bridal party all had to cancel there reservations..total mess !!! And they did nothing to make it right !!! Horrible..I will never use this site ever again !! My point is that my payment should of never went through for a room i didn't book..if the room wasn't available..what right does that site have to decide to pick a room i didn't order ..and then give me a standard room for the price of a suite ... straight scam !!

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Anonymous - 81 d 17 h ago

0

They are baiting and switching. Thats what is happening. That has to be illegal.Anyone know how to report to the airline commission? We should all file a class action suite.

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B. Ryan - 35 d 12 h ago

0

I am so frustrated and mad that I just got taken for my money on a rental car. My travel plans changed, trip was cancelled and not able to pick up the car at the location stated in my rental. I called to explain to Priceline that my trip was cancelled and I just wanted the reservation forwarded to location where I am for pickup. They already have my money and stated that my reservation was restricted to making any changes yet contract stated I could pick up at a different location for small fee. They refused to change it in the system and I could not get it changed by Hertz because I did it through Priceline. This is the biggest scam I have ever encountered considering I've used Priceline many times over the years. I will tell all my friends and family to never use Priceline for anything!!

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Boss59 - 43 d 9 h ago

Getting mad for a day or two does nothing. A designed and GROWING campaign of Priceline's deceitful conduct being disseminated to thousands where millions can view it does. A minimal effort on your behalf of sending 10 or more emails, texts, tweets, or other avenues of delivery will get their attention.

I personally will at NO COST negotiate for every penny every contributor to this effort is owed. It is solely principle to me as I HATE liars, thieves and bullies, especially the corporate types. Trust me when I tell you that there is strength in numbers. Verizon, Comcast, TMobil and Bank of America have ALL either caved in and paid or fallen into class-action lawsuits from campaigns that I started. There is strength in numbers and if they were wise they would pay us what they owe us but 'Wise and Power' do not always equate. We will not come to them, they'll come to us when they feel heat. Nothing gains a companies respect like lost revenues. Attach their lies and deceit to their brand, then they'll come to the table and pay us what they owe us. Hopefully this will transform their behaviors with future customers - Tweet me @Bosstowne59.

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Bobby - 28 d 20 h ago

0

Boss59,

I totally agree.... any campaign to showcase the deceitful way that Priceline treats its customers should be brought to the forefront. Express Deals are terribly represented by the few top chose's that are listed as 3 star hotels.They may represent the TOP but, you give me the WORST.. Its says that all are reviewed...they are,

BUT the most recent reviews on the "SURPRISE you are going to the WORST" we represent, the Main Stay Suites at 814 Capitol Landing Road Williamsburg VA, 23185.

The first review reads "THEY HAVE ROACHES!!!!!!!" soooooo this is how PRICELINE represents a THREE STAR. So sad to find out that after forcing my hand to check the box that says we "DO NOTHING TO GET YOU SATISFIED" even if the Priceline customer says that the Hotel that Priceline.com says is 3 Star has ROACHES.... Customer service at its finest.

Please help me before I lose all trust at a top company that Priceline represents,IS the BEST.

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Jessica Preston - 2 d 18 h ago

0

I wish I could be like u in getting something done about this horrible company with 0 CUSTOMER SERVICE. Thank u for doing what youve done so far and what will come.

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boss59 - 43 d 9 h ago

Getting mad for a day or two does nothing. A designed and GROWING campaign of Priceline's deceitful conduct being disseminated to thousands where millions can view it does. A minimal effort on your behalf of sending 10 or more emails, texts, tweets, or other avenues of delivery will get their attention.

I will at NO COST negotiate for every penny every contributor to this effort is owed. It is solely principle to me as I HATE liars, thieves and bullies, especially the corporate types. Trust me when I tell you that there is strength in numbers. Verizon, Comcast, TMobil and Bank of America have ALL either caved in and paid or fallen into class-action lawsuits from campaigns that I started. There is strength in numbers and if they were wise they would pay us what they owe us but 'Wise and Power' do not always equate. We will not come to them, they'll come to us when they feel heat. Nothing gains a companies respect like lost revenues. Attach their lies and deceit to their brand, then they'll come to the table and pay us what they owe us. Hopefully this will transform their behaviors with future customers - Inbox me @Bosstowne59.

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Anonymous - 54 d 17 h ago

1

Booked a 3-Star Hotel in Nashville (Express Deal) for $209. Priceline listed similar hotels as Hyatt, Doubletree, Indigo, and Marriott. They ended up booking me for a Comfort Inn that Yelp rates as a 2.5, and AAA rates as a 2. I'm very familiar with this hotel, and it is NOT a 3-star hotel...not even close. Bait and switch.

I called immediately to let them know, as it appeared to be a mistake. I feel so bad for the customer service reps because they have to field these complaints and are not given the authority to do anything to remedy customer issues like this one.

This is the second time this has happened to me in the past month, but this is the first time I've brought it to their attention, Unless Priceline does the right thing, I will never book through Priceline again and I book a fair amount of travel through priceline.

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Boss59 - 43 d 9 h ago

Getting mad for a day or two does nothing. A designed and GROWING campaign of Priceline's deceitful conduct being disseminated to thousands where millions can view it does. A minimal effort on your behalf of sending 10 or more emails, texts, tweets, or other avenues of delivery will get their attention.

I personally will at NO COST negotiate for every penny every contributor to this effort is owed. It is solely principle to me as I HATE liars, thieves and bullies, especially the corporate types. Trust me when I tell you that there is strength in numbers. Verizon, Comcast, TMobil and Bank of America have ALL either caved in and paid or fallen into class-action lawsuits from campaigns that I started. There is strength in numbers and if they were wise they would pay us what they owe us but 'Wise and Power' do not always equate. We will not come to them, they'll come to us when they feel heat. Nothing gains a companies respect like lost revenues. Attach their lies and deceit to their brand, then they'll come to the table and pay us what they owe us. This will also transform their behaviors with future customers - Inbox me @Bosstowne59.

General profile image

Bobby - 28 d 20 h ago

0

Express Deals are terribly represented by the few top chose's that are listed as 3 star hotels.They may represent the TOP but, you give me the WORST.. Its says that all are reviewed...they are,

BUT the most recent reviews on the "SURPRISE you are going to the WORST" we represent, the Main Stay Suites at 814 Capitol Landing Road Williamsburg VA, 23185.

The first review reads "THEY HAVE ROACHES!!!!!!!" soooooo this is how PRICELINE represents a THREE STAR. So sad to find out that after forcing my hand to check the box that says we "DO NOTHING TO GET YOU SATISFIED" even if the Priceline customer says that the Hotel that Priceline.com says is 3 Star has ROACHES.... Customer service at its finest.

Please help me before I lose all trust at a top company that Priceline represents,IS the BEST.

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Tom S. - 7 d 20 h ago

Same thing happened to me in Florida.... misrepresentation!!!

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nitadj39 - 8 d 20 h ago

0

Priceline apparently has ZERO training in what it means to be in the customer service industry. I booked my car rental for an out of town vacation for $314 for a full week. I would assume that Priceline would be up on the vendor locations and times that customers are using to avoid any adversities while customers are on travel - NOT the case!

I arrived in my designated city, took a cab to the rental car place (at my expense bc the rental car fees were $100 less than the airport), but only to arrive and see that the Enterprise was closed at 12 noon on a SATURDAY?!!!!! Not the fault of Priceline that the company changed it's hours so I get that, but the clinger is when I contacted Priceline to let them know about the office hours and asked for their help to transfer my reservation, after 15 minutes and a RUNNING cab meter, I was told there as nohting they could do??? Ok, so as a multimillion dollar company whose gotten thousands of dollars from me in the past, you have no way of transferring a car reservation?

Furious, I hang up and ask the cab driver to take me back to the airport (yep, I spent round trip over $60 on a cab to nowhere!), and in transit I had to book another car with another rental company for DOUBLE the amount I was supposed to pay through Priceline (close to $700 instead of $314, and that was the cheapest!). Totally ruined the start of my family's vacation! I'd like the personally thank the wonderful customer service staff (being sarcastic) and managers (unless they were just posing as managers on the phone to appease me), for their awesome care and concern for leaving a family literally stranded over 700 miles away from home, with no ounce of care in the world to rectify the situation other than to say "oh but we haven't charged your card yet and we're sorry". You better believe that Priceline will NEVER see another dime of my money because of their lack of compassion and care for loyal customers.

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Latisha Chavez - 12 d 7 h ago

This is the first time I have ever used Priceline.com. I purchased an airline ticket for my mother-in-law to fly to her granddaughters graduation because of the concern of her driving to Arizona. The day she was to leave she came down with the flu and was very ill. I called Priceline before the flight and asked if they would issue a credit for the flight. They stated they were unable to do so, I paid $300 for the ticket and they claim they were only able to credit me $93.16.

They sent me an email 5/30 after I advised them I will be writing a letter to their corporate headquarters, stating a credit of $93.16 would be credited back to my card., Instead they charged me the original $300 and an additional $200 for cancellation. I called them today 6/15 and advised them of the issue and they are now telling me it will be 3-5 business days before there is a resolution. I will never use their service again and will still be writing a letter to their corporate office. My credit card now has over $500 in charges that I am not responsible for. DO NOT PURCHASE ANY TICKETS FROM THEIR COMPANY!!!

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Nessa M. - 13 d 22 h ago

0

WARNING: DONT USE PRICELINE. HORRIBLE!!!!!!!!!! I WILL NEVER USE PRICELINE AGAIN!!!!!!!!!! they charged me twice and expect me to be okay with it. NONE of their customer service are any help. THEY ARE LIARS and do not resolve anything. DONT USE PRICELINE

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Very upset Customer! - 14 d 17 h ago

0

Worst ever customer service! I will never purchase through Priceline again!! They double charged me and I have to sit back and wait patiently while my bank credits the money! That is absurd! Priceline screwed up and that money should be put back just as quick as they took it from my account!

No comp offers or anything for my troubles! Customer service takes companies along ways! Priceline you should change your customer service tactics!

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Anonymous - 13 d 17 h ago

0

Going through the same thing

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Anonymous - 15 d 15 h ago

0

Worst customer service. They have trained their people to be liars. They had a glitch in their system and quoted and charged me for their quote. Who pays for the mistake??? Your customers. Extremely unprofessional and untrustworthy. I will never use this service again.

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Georgia - 25 d 18 h ago

0

Will NEVER book with priceline again.

HORRIBLE

Find another souce of booking.

HUGE mistake if you trust them for your booking

Very poor or should I say non-existant customer service

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Bambi Tatafasa - 26 d 15 h ago

0

I will never use Priceline again and neither will anyone I know. They sell fraudulent bookings and then refuse refunds. I told the site I needed 2 rooms for 8 people and despite what costumer service claims, the site never told me the rooms I was booking were for only 2 people. So now I've spent $600, pretty much my housing limit for this trip, and have only half my party housed. I called Priceline immediately, but they refused to change the rooms or refund my money. This is fraud.

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Bambi tatafasa - 26 d 15 h ago

0

Booking.com, priceline.com, agoda.com, Kayak.com, rentalcars.com are all owned by this same company that endorses this fraudulent policy, so I will be sure to warn everyone about all of these.

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Anonymous - 27 d 14 h ago

Priceline is so highly piss pour company. When I made my reservations 2 weeks before my trip I was thrown out the door after standing in a massive long line (an HOUR). I would highly recommend this company to go over their policies. To make it short myself was the driver and I didn't had my debit/credit card, but my boyfriend was presented and was willing to pay the final and all the expenses. Answer this: why would you accept of him being the card holder for the INSURANCE but not the other costs for the rental??? Makes no since! Well with this sure enough lost my business!!!

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Anonymous - 27 d 14 h ago

Priceline has lost all meanings of my business and through friends and family. I will truly recommend ENTERPRISE!!! ENTERPRISE IS ALWAYS GREAT CUSTOMER SERVICE AND ALWAYS THERE!!!!!!

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Harris - 28 d ago

0

MISLEADING WEBSITE! PRICELINE HAS NO CUSTOMER SERVICE!

Advertises

* Unlimited Mileage

* Pay at Pick-up

* Free Cancellation

I purchased a Car Rental through priceline.com for our family vacation this year. Three days later needed to change the date due to our son not being able to get off work that week. I called Priceline and was told "our policy with Avis is no cancellation, no changes, and no refunds." So we made the adjustments to our vacation, our son not being able to go with us at this time. Received a Credit Card statement showing Priceline had credited the insurance portion of the charge. I called Priceline to find out they had cancelled the Car Rental through Avis, but are still charging me for the rental. It's been in mediation for the last 5 weeks, we leave for vacation this coming week. Thanks to Priceline we have NO CAR and being charged for the rental Priceline Cancelled.

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Stephanie - 28 d 18 h ago

0

HORRIBLE! Contacted customer service to request a refund. Booked package for a wedding in PR, found out I was pregnant and could not travel due to doctor restrictions. Called to request a refund and was referred to the airline. The airline could not issue me a refund because priceline had purchased these tickets are "bulk price." Called priceline several times, transferred to a million representatives, got the back and forth and in the end nothing! I just want my money back at this point. I am so upset and disappointed. NEVER AGAIN! All airlines should stop working immediately with priceline. DO not purchase anything from this site.

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