Information, reviews and public commentary for US companies

 

Priceline

Rating
0.191257
Web
www.priceline.com
Address
800 Connecticut Avenue
Norwalk, CT
06854
Phone
(203) 299-8000
Fax
(302) 636-5454
Twitter IDs
@priceline
General profile image

George in Boston - 2 d 12 h ago

0

I travel extensively and I have used Priceline for many years...the last time was today. Spent 55 minutes on hold and customer service never picked up. Got hosed on a rental car last week and a hotel room today.

General profile image

RACHEL - 4 d 22 h ago

0

priceline has the worst management team, people work from asia and barely speak English and they are so cheap and just horribleee people liear and frauds. neverNEVER NEVER NEVR DO BUSINESS WITH THEM

General profile image

mark osmer - 8 d ago

0

Do not use Priceline car rental company they are scam artists and they claim I clicked during the Internet process a no return no change reservation I made a car rental reservation six months in advance needed to change it they would not change it or would they cancel the reservation....this policy supposedly I agreed to. This is absurd Since you can book with the car rental company directly without such restrictions and by the way had I done so I would've saved $150 on a two week rental they are bad news avoid them like the plague I will never use Priceline again

General profile image

halona straus - 4 d 15 h ago

I agree. Just got hosed by Priceline on a car rental. And their competitive price guarantee is rubbish.

General profile image

Lisa - 19 d ago

0

Customer service people are like robots reading from a script. No common sense. Not willing to go that extra mile to assist a frequent customer. I'm getting the corporate handbook response. It's sad.

General profile image

Anonymous - 7 d 12 h ago

I am in total agreement

General profile image

Maria - 12 d 13 h ago

0

I have used Priceline consisting for a very long time, today I use one of their deals which prompted four hotels, after paying the hotel that came up cost a hundred more at the desk. I called immediately and spoke to the customer service representative . I told her about the problem of the extra hundred dollars. I ask her if she can change the hotel to another one of the list they offered. Parker the representative said that it was impossible to do,that. Now the offer had the hotel as one of the choices. Now when their s a storm or any change, they immediately goes in and relocate their customers.

Priceline does not value their customers, they lie, and refuse to make any changes that helps in extreme circumstances. They kept the money and I am a hotel. I cannot rebook with another service because they have the money and will not do,anything at all to help. An extremely aweful company to business with.

General profile image

Julie - 11 d 17 h ago

0

I second that! I had the exact same thing happen to me. We booked a hotel room in error it was an express deal and we realized afterward that it booked us at a casino. And we are traveling with an infant. So we CANNOT use this booking. We spoke to 3 different people all offshore - they would not connect us to anyone in North America that we could speak with and essentially said too bad. The casino is in Canada - so no babies allowed. We can't use the booking. Out $300.

General profile image

Leo - 67 d 9 h ago

0

Priceline literaly gave me cancer. It is the worst company to book through. From the abissmal costumer service to the god awful booking process. I tried booking a hotel through these guys two days in a row and both times in the middle of booking it would tell me mine and my wifes card were invalid, however, Priceline still charhed us 4 times qithout any reservation, confirmation emails or cancellations whenever we did try to cancell. When intried calling costumer service it would send my phone on an endless helpless loop, it was like it would only be by chance that a representative would finally answer. DO NOT BOOK WITH PRICELINE! THEY ARE A SHITTY COMPANY! WITH A SHITTY WEBSITE! AND A SHITTY COSTUMER SERVICE LINE! THEY CAN SUCK MY ASS!

General profile image

Jon - 66 d 19 h ago

0

New customer today! Still dealing with the complete and total FUCKING HORSE SHIT that seems to define these clowns. Tried to book two nights at same hotel and told i have to book each night separate. Not allowed to to speak to anyone all by text. I now have the name and email of their alleged CEO who I will be contacting directly

General profile image

Deborah McNeil - 12 d 15 h ago

0

Brett Keller

(hidden)

Ext.72038175

Priceline CEO

Ive called them myself

General profile image

Monika - 65 d 19 h ago

YES--- Terrible company.. Such a complete rip off... NEVER do business with them.

General profile image

Mackenzie - 43 d 10 h ago

0

Scam artists who hire customer service representatives that you can barely understand and often offer no help. I booked a non refundable room for that same night, when reading my confirmation email the computer changed the dates to 21 days from then. I was 24 hours away from home and was told that it's my fault their website advertised dates that weren't available then proceeded to change he dates to the nearest opening without my authorization. I spoke with the highest customer service representative available and was told I could try and book the correct dates again. In which I laughed and hung up. I'm now currently stuck in Denver, 23 hours from my home in VA, $75 in the hole and looking for any CHEAP hotel I can afford on any website OTHER than Priceline.

General profile image

Arthur - 43 d ago

0

Same happen to me they advertised a nice looking room got room was infested with roaches crack heads outside room smelled carpet dirty I'm thinking of filling a class action lawsuit against these people it's sad

General profile image

Chelle Givens - 41 d 17 h ago

I agree. I booked a room and tried to cancel it two weeks in advance and was told I did not have the option to do. This company outsources and it was hard to understand what the representatives were saying especially after getting transferred more than 3xs. I'm out over 150 bucks for one night. This is the worse experience and company. I tried calling corporate and I get the automated system and then hangs up on me. I HOPE THIS WEBSITE GOES TO SHIT. I HAVE NEVER EXPERIENCE SUCH BAD CUSTOMER SERVICE. MOST COMPANIES WILL REFUND YOU BACK WHEN ITS BEYOND YOUR CONTROL

General profile image

Deborah McNeil - 12 d 15 h ago

0

Try this

Brett Keller

(hidden)

Ext.72038175

Priceline CEO

General profile image

SCOT S - 41 d 14 h ago

0

RECEIVED PURCHASE CONFIRMATION AND THEY SPEELED THE NAMES WRONG, CALLED AND THEY WANT $30 PER PERSON TO CORRECT THEIR MISTAKE. THEY TOLD US THAT THE AIRLINE CHARGES THEM THE $30 FOR CORRECTING THE NAMES, CALLED THE AIRLINE AND THEY STATED THAT IS NOT CORRECT ONLY IF A PASSENGER IS BEING CHANGED TO A DIFFERENT PERSON ALTOGETHER. CALLED PRICELINE BACK AND WAS TOLD THIS TIME NO CHARGE TO CHANGE NAME BY AIRLINE BUT THEIR POLICY IS TO CHARGE $30 PER PERSON. DECIDED TO RISK IT AND PRINTED THE TICKETS FOR THE FLIGHT AND THE NAMES ARE NOT SPELLED THE SAME AS THEIR CONFIRMATION, AGAIN THEY WANT TO CHARGE TO CORRECT AND THEY ARE IN THE PHILIPINES SO NO WAY TO GO AFTER THEM. SOOOOO MANY LIES AND SO MUCH FRAUD HOW DOES THIS COMPANY STAY IN BUSINESS?

General profile image

DEBORAH MCNEIL - 12 d 15 h ago

0

Brett Keller

(hidden)

Ext.72038175

Priceline CEO

Give them a call

General profile image

Kimberly Barr - 40 d 10 h ago

0

Priceline is ripping people off!!! They doubled charged us and will not reimburse the full amount. Their customer service reps and supervisor are useless!! I will file a complaint with any place I can find. I will be sure to post daily on my facebook page to never use them again. I will be sure to use one of the other reputable companies.

General profile image

DEBORAH MCNEIL - 12 d 15 h ago

0

Brett Keller

(hidden)

Ext.72038175

Priceline CEO

General profile image

Frustrated - 13 d ago

0

I have been waiting for a refund that is owe to me since August. (3 months). I have called every other week and I get the same robot answer, " we are waiting from our accounting team". I have a long list of all the people I have talked to including the senior agents and above. You don't really know who you are talking to. I am so disappointed with this and I use to use Priceline for all my travels. Now I was told after 3 months that I can write to the Priceline HQ, but they don't have a phone number to give me so I can just call; really! I just a number on line, but who know who I will get. I am ready to call all the news station with this. Disappointed with their customer service.

General profile image

DEBORAH MCNEIL - 12 d 15 h ago

0

Brett keller

(hidden)

Ext. 72038175

General profile image

Anonymous - 13 d 20 h ago

I need the headquarters number

General profile image

Rosie - 14 d 20 h ago

False advertising!!!! I selected, reviewed and paid for my flights with seats selected and baggage. Now oh no seats or baggage for the one flight and guess what the airlines doesn't have seats together for us. 5 representives and all gave different reasons why the seats were not guaranteed or selected. Bait and switch. I would not have booked if I didn't have my seats. My itinerary review showed what I selected and paid. Now I don't have what I paid for. They must threaten these ladies if they deviate from script too. I caught them in several lies. Never will I use Priceline again

General profile image

Alisha babb - 21 d 14 h ago

0

I totally agree with all of you..i payed priceline to hook me and my husband up with a nice hotel which was advertised on priceline.com.. FALSE ADVERTISING..THEY GAVE A A ROOM FULL OF BEDBUGS,ROACHES,MESSED UP AC,MOLD ON THE WALL,BLOOD ON THE SHEETS,BROKEN TV..THIS WAS THE GARDEN INN AT LAUREL MD. I AM DISGUSTED WITH THE WAY PRICELINE MAKES THEIR BUSINESS..FALSE ADVERTISMENT,FRAUD..

Other Reviews & Comments

Fox News Network, LLC
Asylum The liberal Judges (Obama appointed San Francisco Judge thi ... 

Autozone
Rod I was in Manor Texas recently for a basketball game, as I a ... 

Circle K Stores Inc
Veteran1946 I'm a disabled Vietnam Veteran. Yesterday, November 19, 201 ... 

Rent a Center
Anonymous I just spent 20 minutes telling my story and realize after  ... 

Amazon
Mary I've been Amazon customer 13 years and until you started yo ... 

Disney
STEVE why cant people get paid here in NM for there work on being ... 

General Motors
Fidel Enrique Molina Good morning to who ever reads this ! My name is Fidel Moli ... 

Best Buy
James Brown Seriously? Shut up with the race card bull. Its so over use ... 

LA-Z-Boy
Mike I had a Lazy Boy for 14 years and loved it, When we moved w ... 

ADT Security Services, Inc
Carol Ainthappy They did this same thing to me. I am losing my home and ask ... 

Lowe's
Mr. ATTN: Lowes Executive Branch Mssrs. Drelling:

Chrysler Group LLC
jan of newark ohio I have a 2010 dodge journey, same story on the gas tank, ou ... 

ESPN, Inc.
Boogeyman when are they going to get rid of the spam and bots from th ... 

Denny's
Rose The Denny's is gastonia Nc sux!! I was siting there for 45  ... 

Staples
Lucretia I visited the staples store at 1250 H in DC on Oct 31st I w ... 

Wayne Farms
Delois I have worked at Wayne Farms Processing Plant for 6 months  ... 

Burger King Worldwide Inc
Kingkong9 On Sr 6 in Jasper fla. Do anybody know the name of the shor ... 

Petsmart, Inc.
Anonymous Angel James you're a coward and gutless. You allowed store  ... 

Petsmart
NJ against bullying in the workplace Seeing millions of complaints on numerous websites I wonder ... 

Dollar General
Anonymous I am a frequent customer of Dollar General, particularly st ... 

Panera Bread
SANDRA why do I need to call the store twice in two days to get tw ... 

Safeway, Inc.
JM I normally don't do this but I feel I have to. We have a wo ... 

Cheddars
Marcellus Morrow (Server) Jonesboro,Ar On Nov 19, day starting @ Monday I myself and & Matt ha ... 

Petco
HelpAllTheAnimals If you think the bettas are the worst about PetCo, you're w ... 

Sears Roebuck & Co
craig buhler I sympathize. The tech has been here twice, ordered the par ... 

MetroPCS Communications, Inc.
Jorge Perez MetroPCS but T-Mobile is a rip off . I signing up with you  ... 

Ace Hardware
Confused Ace is indeed the place. It has a great reputation in Silve ... 

Barnes & Noble
Joann Barron I am a member card holder and have not recieved barnes nobl ... 

Taco Bell Corp.
CJ Gibson The Taco Bell store in Woodland Park CO......is the SUCKIES ... 

7-Eleven, Inc.
Sarah I have some issues I can't get resolved, after speaking to  ... 

J. C. Penney Corporation, Inc.
e dippold I spemnt 1/2 hour trying to order an Eagles football jersey ... 

The Directv Group, Inc.
Jhart2068 Add me to that lawsuit!

Netflix
maa tara creation/ Piu mukherjee want to contact mrktng head

Food Network
Susan Lorraine on the holiday baking championship never has anyth ... 

Vivint
Chasitymoorman@yahoo.com I was charged for an additional month even after they had m ... 

Outback Steakhouse
Carl Ray We go to the Outback in Lebanon TN on a monthly basis. The  ... 

Jo-Ann Stores, Inc.
Anonymous I just watched a really nice cashier get berated by a nasty ... 

Costco
Carlene I'm writing in regards to my experience on Friday at the Ma ... 

Victoria's Secret Stores, Inc.
Meghan I was mistreated in the Victoria's Secret/ Pink store at th ... 

Fandango Inc.
Megan Cox I had to rudest customer service agent and they are not hel ... 

AT&T
Kenny Pirkle After 33 years straight, I'm getting the hell away from the ... 

Nordstrom, Inc.
Ashley Hi I work at the Nordstrom rack in Indianapolis Indiana our ... 

Spirit Airlines
william jenkins Well I am very excited to see that I am not the only one wh ... 

Sears Holdings Corporation
Sears Customer I have been purchasing Craftsman Bolton attachments for a f ... 

Forever 21
Terry Dulles Town Center in Virginia has the worse manager. I had ... 

Domino's Pizza, Inc.
Barry W. Taylor My Name is Barry W. Taylor, I am the Park Manager of two Mo ... 

Ford Motor Company
Manuel Sims Good day,

Walgreens
Angry family Wall greens treats their employees that have children terri ... 

Enterprise Holdings, Inc.
Manuel We give out loans at a very low interest rate of two percen ... 

T-Mobile USA, Inc.
Marie I am terribly disappointed in tmobile. I went to one of the ...