TERRIBLE customer service - I lost $258 in room charges plus at least two hours of my time, and as a consultant who bills out at $150/hour, that's a big loss. Booked a room through Priceline and a very serious accident caused me to have to cancel the trip. The hotel issued a refund to Priceline on the same day that I called. They told me that Priceline indicates that they will issue my refund within 3 - 7 days of cancellation. That was 21 days ago. I called the number that the hotel gave me and after several transfers and being given another number with same results, etc., etc. was given yet another number that told me to push "4" if I wanted to speak to someone and each time it disconnected me as soon as I did that. Then I called the corporate number above and was on hold a half hour before finally giving up.
I will never use this company again and I am notifying the property where I was booked, and sending a letter to the CEO of Priceline. I think this could actually be fraudulent since they accepted a refund from the property but did not pass it on to the customer.
Priceline is the worst company I have ever seen!
To Whom it May Concern,
Extremely difficult to speak to the appropriate customer service person who could assist in a matter. Spend two hours going back and forth. Finally transferred to the Customer Relations Department where the line conveniently dropped and I was disconnected. I have been a long standing customer of Priceline for airline, hotels, & car rentals. I would kind to discuss a situation that occurred that that is quite upsetting. Not good customer service if people disconnect the call when you are politely speaking to them. Very sad.
How can I contact someone in the Corporate Offices of Priceline? I have tired 3 times to resolve an issue with your customer service with no luck. Very bad customer service.
WARNING WHEN USING PRICELINE.COM!!!!!! I tried booking a flight on Priceline on 08/06/2017 at 11:30pm for $159.00. I entered the payment information 3 times correctly for the flight and kept getting the message "Payment Rejected. Please check information entered or try another credit card". I called the 1-800 number at Priceline and a young man told me to wait 30 mins and retry. I did as he requested HOWEVER the price for the same flight was now $189.00. I entered the same payment information and paid $189.00 for my flight. I logged out of my account and looked up the same flight without logging in my account and the same flight was $159.00. I called the Priceline 1-800 number and customer service was useless. I called Priceline Corporate Office at (hidden), Option 3 and left a message with Priceline CEO, Brett Keller on 08/07/2017 at 9:06 am. I noticed during the reservation process the screen will show "2 SEATS REMAINING" and when I went to choose my seat assignment there are 6 or more seats available. I called Priceline Customer Service and they said they could not make a reservation or change a reservation. All they could do is read a scripted answer to the situation at hand. I asked if they could transfer me to someone who could make a decision or discuss the online process and the Customer Service Rep said they were not able to do transfer me to anyone in management. That is when I contact Priceline Corporate Offices. To be continued
What an absolute joke
Sick terrible customer service
ROBOTIC workers you would save more money setting up robots/ having automated messages come forth.
We have been a huge supporter of Priceline, until now. In June, I reserved a car for pick up at LAX. My flight landed in time, and my husband and I immediately took the shuttle from the terminal to the Budget Rental Garage. Upon arriving, we witnessed what looked like a refugee camp as others were waiting to pick up their rentals. I approached the attendant's stand and she handed me a number. Then upon hearing the next number called, I realized that there were nearly 100 others in front of me. We had a meeting to attend in Irvine, and could not be late. Realizing this, we immediately called to cancel, but it was too late for cancellation. On top of the $325 lost, we were forced to call Uber at the tune of $150!
Priceline needs to reevaluate their association with Budget or give customers a heads up that providing their product in a timely manner is not something you can depend on via Priceline.
Ridiculous. Priceline has very bad customer service. We stayed at a hotel in Phoenix calked Knights inn phoenix north. Woke up to a tick crawling by my face!!! Not ti mention bed bugs and roaches!! I toom video and puctures. I first complained to hotel. Requested my money back. They said to take it up with priceline. I contacted priceline and have been given the run around for two weeks now. Priceline finally tells me that the hotel does not want to compensate. This is Ridiculous!!! And priceline Still wants to advertise their rooms!!! People can get sick!!! Ahain i have video and pictures to prove my complaint. And they(priceline) goes with the hotel? Whatever happened to customer service???
I used to be a hardcore priceline user. I recommended it to my friends and it was the only travel app I used. I understood the restrictions and the risk and for the most time the savings was worth it. Until I ran into a problem and had to call customer service. I had taken 1 leg of a 3 leg flight and ran into a problem with my passport. They wouldn't let me on the flight at LAX with my passport because it expired in 5.5 months and the country I was headed to wouldn't allow me in. So I rented a car and went to get a new passport and then called Priceline. I was 99.9% sure they were going to tell me that I had to eat the rest of the flight and I had to start over. But I made the phone call just in case there was something that could be done. They didn't tell me that, they led me to believe that it was fixable and sent me on a wild goose chase calling all over the place and spent hours on the phone trying to do what the told me to do. They sent me in circles. And stupid me didn't realize they were openly lying to me until I caught them telling a straight out lie and then they hung up on me. All I wanted was confirmation that I had to book a completely new flight, that no part of my previous flight was salvageable even though I'd taken part of it already. If they'd given me a straight answer, I could have made decisions and taken actions instead of sitting in my rental car at the passport office for 4 hours trying to get things straightened out. I still use Priceline, but rarely. I know longer keep the app on my phone and I don't recommend this company to anyone.
Customer service is the worse I've had to deal with. I called to change my departure date I was told a price. I was put on hold for 40 minutes while she made the change she than came back and told me the price was double and she couldn't make the change. I will never use Priceline again. Poor customer service. Review your tapped lines.
PRICELINE!!!!!!!!!!!!! Are you people reading these reviews? DO you have enough people buying that you don't care? Spend my money elsewhere...
Priceline is wonderful UNTIL you actually need help with customer service. They give you advertise these amazing deals that lock you in and show "examples" of what you may receive. However, they give you the bottom hotel on the list. If you contact customer service, they string you along as if they're helping, only to come back and say there is nothing you they can do. I used to love this site and used it for all of my travel needs for years. I even have all of my family and friends using the site, but here lately, the quality of hotels in the deals have gone down and you can get better hotels deals on the competitor's site. I am very displeased with priceline.
I wish I read the commentaries before I used PRICELINE. I booked an airline ticket for a certain return date, but their calendar booked for the wrong date, I called their customer service, they are rude, robotic, liars, they don't listen, they thought I was lying the jerks and refused to do anything unless they charge a large fee for their mistake. Priceline and your Filipino customer service, you are the liars and the thieves, I will report you to the FBI for international fraud and I will find an attorney to start a class action lawsuit against you and all your affiliates you prey on your customers and that's not allowed.
Also I will bash your name on every social media website, especially your lying employees, pam, ethan,susie and steve
PRICELINE.COM YOUR COMPANY SHOULD SHUT DOWN FOR JUST THE 0 CUSTOMER SERVICE THATS STATIONED IN THE PHILIPPINES. REALLY RIGHT NOW. YOUR COMPANY
I booked a suite in vegas on priceline.com ..before I submitted my payment I made sure all the room info was right.. when I got my receipt it had booked me a standard room ..not what the site showed me ..I called customer service explaing what happened...they said the room that showed on there site was no longer available..but to this day that exact room is still showing ...I feel that it's false advertisement..they said it shouldn't be showing on the website but it's still there.. I was in tears I booked that one bedroom suite for my wedding ..and my bridal party all had to cancel there reservations..total mess !!! And they did nothing to make it right !!! Horrible..I will never use this site ever again !! My point is that my payment should of never went through for a room i didn't book..if the room wasn't available..what right does that site have to decide to pick a room i didn't order ..and then give me a standard room for the price of a suite ... straight scam !!
They are baiting and switching. Thats what is happening. That has to be illegal.Anyone know how to report to the airline commission? We should all file a class action suite.
I am so frustrated and mad that I just got taken for my money on a rental car. My travel plans changed, trip was cancelled and not able to pick up the car at the location stated in my rental. I called to explain to Priceline that my trip was cancelled and I just wanted the reservation forwarded to location where I am for pickup. They already have my money and stated that my reservation was restricted to making any changes yet contract stated I could pick up at a different location for small fee. They refused to change it in the system and I could not get it changed by Hertz because I did it through Priceline. This is the biggest scam I have ever encountered considering I've used Priceline many times over the years. I will tell all my friends and family to never use Priceline for anything!!
Getting mad for a day or two does nothing. A designed and GROWING campaign of Priceline's deceitful conduct being disseminated to thousands where millions can view it does. A minimal effort on your behalf of sending 10 or more emails, texts, tweets, or other avenues of delivery will get their attention.
I personally will at NO COST negotiate for every penny every contributor to this effort is owed. It is solely principle to me as I HATE liars, thieves and bullies, especially the corporate types. Trust me when I tell you that there is strength in numbers. Verizon, Comcast, TMobil and Bank of America have ALL either caved in and paid or fallen into class-action lawsuits from campaigns that I started. There is strength in numbers and if they were wise they would pay us what they owe us but 'Wise and Power' do not always equate. We will not come to them, they'll come to us when they feel heat. Nothing gains a companies respect like lost revenues. Attach their lies and deceit to their brand, then they'll come to the table and pay us what they owe us. Hopefully this will transform their behaviors with future customers - Tweet me @Bosstowne59.
I totally agree.... any campaign to showcase the deceitful way that Priceline treats its customers should be brought to the forefront. Express Deals are terribly represented by the few top chose's that are listed as 3 star hotels.They may represent the TOP but, you give me the WORST.. Its says that all are reviewed...they are,
BUT the most recent reviews on the "SURPRISE you are going to the WORST" we represent, the Main Stay Suites at 814 Capitol Landing Road Williamsburg VA, 23185.
The first review reads "THEY HAVE ROACHES!!!!!!!" soooooo this is how PRICELINE represents a THREE STAR. So sad to find out that after forcing my hand to check the box that says we "DO NOTHING TO GET YOU SATISFIED" even if the Priceline customer says that the Hotel that Priceline.com says is 3 Star has ROACHES.... Customer service at its finest.
Please help me before I lose all trust at a top company that Priceline represents,IS the BEST.
I wish I could be like u in getting something done about this horrible company with 0 CUSTOMER SERVICE. Thank u for doing what youve done so far and what will come.
I will at NO COST negotiate for every penny every contributor to this effort is owed. It is solely principle to me as I HATE liars, thieves and bullies, especially the corporate types. Trust me when I tell you that there is strength in numbers. Verizon, Comcast, TMobil and Bank of America have ALL either caved in and paid or fallen into class-action lawsuits from campaigns that I started. There is strength in numbers and if they were wise they would pay us what they owe us but 'Wise and Power' do not always equate. We will not come to them, they'll come to us when they feel heat. Nothing gains a companies respect like lost revenues. Attach their lies and deceit to their brand, then they'll come to the table and pay us what they owe us. Hopefully this will transform their behaviors with future customers - Inbox me @Bosstowne59.
Booked a 3-Star Hotel in Nashville (Express Deal) for $209. Priceline listed similar hotels as Hyatt, Doubletree, Indigo, and Marriott. They ended up booking me for a Comfort Inn that Yelp rates as a 2.5, and AAA rates as a 2. I'm very familiar with this hotel, and it is NOT a 3-star hotel...not even close. Bait and switch.
I called immediately to let them know, as it appeared to be a mistake. I feel so bad for the customer service reps because they have to field these complaints and are not given the authority to do anything to remedy customer issues like this one.
This is the second time this has happened to me in the past month, but this is the first time I've brought it to their attention, Unless Priceline does the right thing, I will never book through Priceline again and I book a fair amount of travel through priceline.
I personally will at NO COST negotiate for every penny every contributor to this effort is owed. It is solely principle to me as I HATE liars, thieves and bullies, especially the corporate types. Trust me when I tell you that there is strength in numbers. Verizon, Comcast, TMobil and Bank of America have ALL either caved in and paid or fallen into class-action lawsuits from campaigns that I started. There is strength in numbers and if they were wise they would pay us what they owe us but 'Wise and Power' do not always equate. We will not come to them, they'll come to us when they feel heat. Nothing gains a companies respect like lost revenues. Attach their lies and deceit to their brand, then they'll come to the table and pay us what they owe us. This will also transform their behaviors with future customers - Inbox me @Bosstowne59.
Express Deals are terribly represented by the few top chose's that are listed as 3 star hotels.They may represent the TOP but, you give me the WORST.. Its says that all are reviewed...they are,
Same thing happened to me in Florida.... misrepresentation!!!