Booked and paid for a car, yet upon arrival the company didnt have any so the reservation was not used. Now customer service states they cant verify if the reservation was used or not???? Are you kidding me???? Call Hertz and ask them for the contract...THERE ISNT ONE BECAUSE THEY DIDNT HAVE A CAR FOR ME!!!!! What I thought was a very simple request has turned out to be a very frustrating situation all because of seemingly incompetent customer service agents. All I want is a refund!!!!!
I will never use this company again. Completely horrible and reps don't truly understand English. Everyone states they don't have a corporate office and gives you the run around. I was overcharged and when I contacted them for refund no one would help. Every rep tried to put the blame on the rental car company instead of taking ownership for the mistake of this company. Worst experience ever. I do not recommend at all!!!!
i agree.. hate this company now
this is a horrible experience with priceline.com the airlines changed my whole iteranary and had to change dates and times will be missing my funeral of family now and also had to add one dam day to car rental thru them they are useless and cant speak english
they also I'm furious couldn't add a day for the car rental l.... useless useless]i will never ever book thru them ever again
I requested for a refund or change in dates for a reservation I booked and before the dates arrived I called to speak with an agent about having this taken care of because my son was admitted to the hospital with a sever case of pneumonia and didn't look to be getting better before the trip.. after speaking with an agent she said they would be contacting me about the refund or change in dates and I never receive any correspondences until after my original dates had past. Partial refund occurred because they said I was a no show...but I called to take care of the date before the actual check in date. This isn't the first time I have had difficulties with this company and money is just going out the window for a no show when I had already tried to move or cancel the reservation.
This company is ridiculous an awful they took my money off my card an then I couldn't check into my hotel then once I contacted the customer service an spoke to a supervisor name Rave agent number 5260094 who stated she could not provide me with corporate number an I can't be reimbursed my money because she has to speak with the hotel manager this is the absolute worst customer service I have had in my life i get to the hotel an they ask for a deposit when I show the reservations to the front desk an show there was nowhere on the reservations stating that a deposit is also due at check in I will be contacting a lawyer for false advertisement I will see yall in court
Awful company!!! They screwed up the date of my reservation and then charged me and will not refund! I am filing a complaint!
This happened to us today. They got the dates wrong and won't refund total bullshit. We paid over 1,000 for flight
BOOKING.COM WEBSITE IS NOT USEFUL AND STAFF HANDLING CALLS ARE UNHELPFUL
HOW CAN THEY TAKE MONEY PRIOR TO MY ARRIVAL DATE IE ADVANCE PAYMENT
I reserved a rental car via price line and Pay less cars Seatac airport. Price 269$ . My flightless weather cancelled. I called Pay less to make sure car was available for the next day. Price was then 566 $ . I called Price line back and they said the Price line quote is only an estimate.
So Price line is working a bait and switch with Pay less. Travelers are suprised to find they must pay huge increase in cost or they have no transportation.
My name is nutt from Thailand live in phuket and i need to registration with priceline but i do not know phone number in Thailand do you have ?please suggest
This is Day 10 after since Priceline did a pre-authorization on my card and are still holding $1,300 of my money. On December 16th their site kept telling me the flight was unenviable to select another each time I did they ran a pre-authorization on my card. Those funds have yet to expire and I am being told they can not contact their card processor and expire those charges so the funds will go back to my account immediately. They tell me I have to wait 21 days for it to fall off. They have done this to me at Christmas when I was trying to get my kids home from college for Christmas. I missed that opportunity due to this being December 26th.
Comments :I attempted to book a ticket to get my son here for
Christmas. I received messages stating the flight was not available
select another. After 4th time it booked a flight however the dates were wrong. Then I discover me debit card was pre-auth four times $326 each time. This wiped out my account leaving me with no money to book a ticket to get my son home for Christmas. I have been on the phone over the past 7 days and even had a conference call with Priceline and my bank. My bank tried telling you that because they are pre-auth and not charges they can not release the fund that you had to expire them and they would immediately go back into my account. I have been told over and over that there is no way for you guys to do that. I even asked if there was any way for you to book the ticket using the pre-auth funds to at least get him home to me and you refused and I was told I had to wait until 12/26/16 for the pre-auth charges to expire and that was the way it is. This has been a tough year for us after losing my dad and we needed to be together and since you took all my money and refuse to help me that will not happen.
This has been my worst experience ever with Priceline. I have always used them to book travels. I attempted to book flights to bring my sons to see me for Christmas on Friday. I kept receiving a message stating the flights were unavailable select another. On my 4th attempt it found an available flight. However moments later I received a text from my bank that they had charged my card all 4 times. This wiped out my account and I have had no luck getting my money refunded to me and left unable to book flights for my kids to come see me. I am devastated over this and I can not get anyone to help me. Even if I do get the money back booking flights will cost me even more since I am forced to wait last minute.
How do these people avoid criminal prosecution and/or a billion dollar class action suit.
Their price fixing, bait and switch and overt fraud was staggering five years ago,
Now that they control 86% of all foreign bookings, they are stealing hundreds of millions from unsuspecting people selling uninhabitable hovels at too high or absurdly high prices.
Write to the US Department of Justice
Contact your state attorney general.
There are millions to be made in clawbacks with with the right lawsuit, or criminal prosecution.
People waste thousands of hours thinking they are searching competitive sites. How many of them know that these companies are part of the same audacious scam cartel that has driven prices way to high and does business with the sleaziest vendors and flly by night property owner imaginable. I know you may not have a choice but if you do business with any of the below EXPECT TO BE RIPPED OFF AND KNOW THERE IS NO CUSTOMER SERVICE WHATSOEVER. Once they take your money, you will NEVER get it back.
The Priceline Group is an American-based provider of travel and related online services to consumers and local partners through six primary brands:
Booking.com, priceline.com, agoda.com, KAYAK, Rentalcars.com and OpenTable.
How can this hugely profitable scam company be totally unreachable.
What are the phone numbers and emails of the gangsters-in-charege?
They could truly care less about Customers. Left on hold.. They wouldn't even confirm a coupon code that they sent me. I use this site all the time, and to be treated this way is a slap in the face for sure.
Priceline is a total Fraud I second every negative comment made here. I was totally lied to about the condition of the Hotel I booked. From the web site it was supposed to be a nice place. When I got there it was a total wreck as it was torn apart for remodeling. The elevators didn't even work and the only room they said they had was on the third floor. With my with and I being in out 60's and having heart conditions this was a struggle but what else could we do we had just drive 6 hours it was 11:00 at night we didn't have any options we were stuck. I contacted Priceline basically was told it sucks to be me and they passed me off to another company Agayo who's rep spoke such terrible English it was non-understandable. PRICELINE is the WORST COMPANY EVER!!!!!
Terrible CUSTOMER SERVICE!!!The motel I booked threw this site was a NIGHTMARE,& PriceLine did nothing 2 investigate the problem!!! If u book a RM at the "Great Value Inn" in West Sacramento,u will b SORRY
I will never use priceline again. They continue to change our flights with 12 hr layovers and there is nothing u can do about it. I have learned my lesson. Beware people.
RECENTLY I RENTED A CAR FROM NATIONAL AUTO RENTAL THROUGH PRICELINE FOR A WESTERN TRIP. WHEN MY WIFE TOOK SICK WE HAD TO CUT OUR TRIP SHORT AND RETURN HOME. THE CLERK AT NATIONAL ADVISED THAT SINCE WE BOOKED THE CAR THROUGH PRICELINE, THAT PRICELINE WOULD HAVE TO ISSUE THE REFUND FOR THE REMAINING NINE DAYS THAT WE HAD ORIGIONALLY BOOKED FOR.WHEN I CONTACTED PRICELINE I WAS TOLD "SORRY CHECK YOUR EMAIL CONFIRMATION.FOR OUR CANCELLATION POLICY." I DID. ALL IT SAID WAS THAT THE CONTRACT WAS 100% CANCELLABLE UNTIL I PICKED UP THE VEHICLE. THERE WAS NO MENTION OF ANY POLICY FOR RETURNING THE VEHICLE EARLY. PRICELINES REPRESENTATIVE SAID THAT SINCE IT WAS "TECHNICALLY" PICKED UP THEY WOULD MAKE NO REFUND. NOT ONLY WILL I NEVER USE PRICELINE AGAIN, I URGE ANYONE READING THIS TO AVOID PRICELINE LIKE THE PLAGUE. THEY ARE MISLEADING AND DISHONEST
Hi my name is Margaret Caruso I booked a last minute cruise for September 4th to the 11th the woman her name was Phyllis crown who works for Priceline she was the worst travel agent I have ever dealt with she didn't give us any details I pay Top Notch for a room on the lowest floor and look for the last week is supposed to get a cheap deal I found cheaper ones after I booked they wouldn't let me cancel and this was only after 15 minutes they said oh it's too bad she wouldn't even match the price i asked for any perks available she said there was none she didn't tell us anything about the boat about package deals to go to all the restaurants we had no idea that all restaurants were not includedwe were shocked she didn't do anything but take our money i never had a agent not tell us about everything and not try and get us the best deals like your company claims to !!!! She really made our vacation stink because of her and I want would like to get my money back her name was Phyllis crown I don't know what else to say but your company did not live up to your claims me and my friend were so disappointed if I don't get some kind of compensation I will never again use Priceline and I certainly wouldn't never ever tell anyone to do so either my email address is (hidden)
Customer Service? They have no concept of it's meaning. WARNING!!!!! NEVER book a flight through any of their special fares, name your own fare, whatever fare, and NEVER make a mistake while making the reservation because they will keep all your money. They refuse to even issue a credit toward future travel, which is common place in the industry. The airlines will issue a credit toward future travel on the non-refundable fares, but not Priceline. I booked a fare that cost $408 and they're keeping every penny due to a mistake I made while making the reservation. Even Delta said that a credit should be issued, but because it was a bulk ticket, Priceline makes the decision. There's a reason why there's $190,000 in loss claims for Priceline. I've used them many times in the past, but never again. You can always tell how good a company is when a problem arises. This company? HORRIBLE. Yet there stock currently sells for $1,425.49. Go figure. I plan to write a letter to the board members in hope for help, as well as the attorney general's office.
Wow.....These folks have the nerve to post a review on a their sight as a 7.9 for a family hotel that is in a industrial area , surrounded by transients, adult book stores, and strip clubs. If this is their 7.9 whats a one or two? Then to say that your concerns are worthless and not negotiable, are very interesting to me as to where this companies priorities are. Maybe they need to take into consideration the resort around the area as well, as part of its ratings, Just a thought! Well I just canceled my car reservation with them. This hotel stay will be the last time the see me on their site. Be careful with this company.