I travel extensively and I have used Priceline for many years...the last time was today. Spent 55 minutes on hold and customer service never picked up. Got hosed on a rental car last week and a hotel room today.
priceline has the worst management team, people work from asia and barely speak English and they are so cheap and just horribleee people liear and frauds. neverNEVER NEVER NEVR DO BUSINESS WITH THEM
Do not use Priceline car rental company they are scam artists and they claim I clicked during the Internet process a no return no change reservation I made a car rental reservation six months in advance needed to change it they would not change it or would they cancel the reservation....this policy supposedly I agreed to. This is absurd Since you can book with the car rental company directly without such restrictions and by the way had I done so I would've saved $150 on a two week rental they are bad news avoid them like the plague I will never use Priceline again
I agree. Just got hosed by Priceline on a car rental. And their competitive price guarantee is rubbish.
Customer service people are like robots reading from a script. No common sense. Not willing to go that extra mile to assist a frequent customer. I'm getting the corporate handbook response. It's sad.
I am in total agreement
I have used Priceline consisting for a very long time, today I use one of their deals which prompted four hotels, after paying the hotel that came up cost a hundred more at the desk. I called immediately and spoke to the customer service representative . I told her about the problem of the extra hundred dollars. I ask her if she can change the hotel to another one of the list they offered. Parker the representative said that it was impossible to do,that. Now the offer had the hotel as one of the choices. Now when their s a storm or any change, they immediately goes in and relocate their customers.
Priceline does not value their customers, they lie, and refuse to make any changes that helps in extreme circumstances. They kept the money and I am a hotel. I cannot rebook with another service because they have the money and will not do,anything at all to help. An extremely aweful company to business with.
I second that! I had the exact same thing happen to me. We booked a hotel room in error it was an express deal and we realized afterward that it booked us at a casino. And we are traveling with an infant. So we CANNOT use this booking. We spoke to 3 different people all offshore - they would not connect us to anyone in North America that we could speak with and essentially said too bad. The casino is in Canada - so no babies allowed. We can't use the booking. Out $300.
Priceline literaly gave me cancer. It is the worst company to book through. From the abissmal costumer service to the god awful booking process. I tried booking a hotel through these guys two days in a row and both times in the middle of booking it would tell me mine and my wifes card were invalid, however, Priceline still charhed us 4 times qithout any reservation, confirmation emails or cancellations whenever we did try to cancell. When intried calling costumer service it would send my phone on an endless helpless loop, it was like it would only be by chance that a representative would finally answer. DO NOT BOOK WITH PRICELINE! THEY ARE A SHITTY COMPANY! WITH A SHITTY WEBSITE! AND A SHITTY COSTUMER SERVICE LINE! THEY CAN SUCK MY ASS!
New customer today! Still dealing with the complete and total FUCKING HORSE SHIT that seems to define these clowns. Tried to book two nights at same hotel and told i have to book each night separate. Not allowed to to speak to anyone all by text. I now have the name and email of their alleged CEO who I will be contacting directly
Ive called them myself
YES--- Terrible company.. Such a complete rip off... NEVER do business with them.
Scam artists who hire customer service representatives that you can barely understand and often offer no help. I booked a non refundable room for that same night, when reading my confirmation email the computer changed the dates to 21 days from then. I was 24 hours away from home and was told that it's my fault their website advertised dates that weren't available then proceeded to change he dates to the nearest opening without my authorization. I spoke with the highest customer service representative available and was told I could try and book the correct dates again. In which I laughed and hung up. I'm now currently stuck in Denver, 23 hours from my home in VA, $75 in the hole and looking for any CHEAP hotel I can afford on any website OTHER than Priceline.
Same happen to me they advertised a nice looking room got room was infested with roaches crack heads outside room smelled carpet dirty I'm thinking of filling a class action lawsuit against these people it's sad
I agree. I booked a room and tried to cancel it two weeks in advance and was told I did not have the option to do. This company outsources and it was hard to understand what the representatives were saying especially after getting transferred more than 3xs. I'm out over 150 bucks for one night. This is the worse experience and company. I tried calling corporate and I get the automated system and then hangs up on me. I HOPE THIS WEBSITE GOES TO SHIT. I HAVE NEVER EXPERIENCE SUCH BAD CUSTOMER SERVICE. MOST COMPANIES WILL REFUND YOU BACK WHEN ITS BEYOND YOUR CONTROL
RECEIVED PURCHASE CONFIRMATION AND THEY SPEELED THE NAMES WRONG, CALLED AND THEY WANT $30 PER PERSON TO CORRECT THEIR MISTAKE. THEY TOLD US THAT THE AIRLINE CHARGES THEM THE $30 FOR CORRECTING THE NAMES, CALLED THE AIRLINE AND THEY STATED THAT IS NOT CORRECT ONLY IF A PASSENGER IS BEING CHANGED TO A DIFFERENT PERSON ALTOGETHER. CALLED PRICELINE BACK AND WAS TOLD THIS TIME NO CHARGE TO CHANGE NAME BY AIRLINE BUT THEIR POLICY IS TO CHARGE $30 PER PERSON. DECIDED TO RISK IT AND PRINTED THE TICKETS FOR THE FLIGHT AND THE NAMES ARE NOT SPELLED THE SAME AS THEIR CONFIRMATION, AGAIN THEY WANT TO CHARGE TO CORRECT AND THEY ARE IN THE PHILIPINES SO NO WAY TO GO AFTER THEM. SOOOOO MANY LIES AND SO MUCH FRAUD HOW DOES THIS COMPANY STAY IN BUSINESS?
Give them a call
Priceline is ripping people off!!! They doubled charged us and will not reimburse the full amount. Their customer service reps and supervisor are useless!! I will file a complaint with any place I can find. I will be sure to post daily on my facebook page to never use them again. I will be sure to use one of the other reputable companies.
I have been waiting for a refund that is owe to me since August. (3 months). I have called every other week and I get the same robot answer, " we are waiting from our accounting team". I have a long list of all the people I have talked to including the senior agents and above. You don't really know who you are talking to. I am so disappointed with this and I use to use Priceline for all my travels. Now I was told after 3 months that I can write to the Priceline HQ, but they don't have a phone number to give me so I can just call; really! I just a number on line, but who know who I will get. I am ready to call all the news station with this. Disappointed with their customer service.
I need the headquarters number
False advertising!!!! I selected, reviewed and paid for my flights with seats selected and baggage. Now oh no seats or baggage for the one flight and guess what the airlines doesn't have seats together for us. 5 representives and all gave different reasons why the seats were not guaranteed or selected. Bait and switch. I would not have booked if I didn't have my seats. My itinerary review showed what I selected and paid. Now I don't have what I paid for. They must threaten these ladies if they deviate from script too. I caught them in several lies. Never will I use Priceline again
I totally agree with all of you..i payed priceline to hook me and my husband up with a nice hotel which was advertised on priceline.com.. FALSE ADVERTISING..THEY GAVE A A ROOM FULL OF BEDBUGS,ROACHES,MESSED UP AC,MOLD ON THE WALL,BLOOD ON THE SHEETS,BROKEN TV..THIS WAS THE GARDEN INN AT LAUREL MD. I AM DISGUSTED WITH THE WAY PRICELINE MAKES THEIR BUSINESS..FALSE ADVERTISMENT,FRAUD..