PURCHASING FLIGHT INSURANCE THRU PRICE LINE IS LIKE THROWING MONEY OUT THE WINDOW. I HAD TO CANCEL A FLIGHT DUE TO A CHANGE IN DEPLOYMENT STATUS WITH THE US ARMY AND HAVE HAD NOTHING BUT A HEADACHE GETTING IN TOUCH WITH A HUMAN BEING TO REQUEST MY REFUND. I WILL BE OUT OF THE COUNTRY VERY SOON SO I WILL BE UNABLE TO SEND DOCUMENTS OR SEND EMAILS. I WILL NOT USE PRICELINE AGAIN
Horrible horrible experience! We were duped by them they intercepted my call and never introduced themselves as Priceline, added fees and 15 percent taxes. I would have some better going to the hotel directly as I thought I had.
How do I actually speak to a real person? Never mind, from the look of these comments it would not make a difference.
Never used this bogus priceline again to book any of the hotels. I have been charged two times for the same hotel when we traveled to USA on December 27, 2018. I tried many attempts to contact one of the associates, call is getting hung up. The phone number states in the credit card statement which is (hidden) is not working. I have lost $100.56 this is unethical. This is fraud.
Have used Priceline to book many trips and my card was never charged in advance. Made a booking for March (next month) expecting the same and my card was charged early. Caused several bank items to bounce. Called customer service and no results...asked to speak to a supervisor and still nothing and no reason for why this time the card was charged in advance...asked to speak to the supervisor's supervisor and was hung up on.
This has been an expensive lesson and I will never use Priceline again.
I wish I had taken the time to read all these negative reviews before ever using their services.
After booking a reservation for a business trip the trip was unexpectedly cancelled. Priceline refused to refund me my $528 for a room they had a full week to rebook if needed. I have filed a complaint with the local BBB in Connecticut, Priceline's state of business, the FTC, and with my credit card company to dispute the charge. I am now on a crusade to spread the word to everyone I know to never ever use Priceline.com for anything! I will continue to spread the word and I'm having fun doing so. They are crooks, and totally unethical.
How do you get to speak to an actual person?
This is not a review about Priceline who, I have so far, not had a major issue with, but their child company, Agoda. I booked a hotel room online in New York using Agoda for 5 nights in the Hotel le Jolie. The Agoda cancellation policy clearly stated that in case of a cancellation or a no-show later than the 7th December 2018, only the first night of the booking would be charged. When I tried to cancel the booking through the hotel, I was told by the receptionist that she cannot cancel the booking for me, that I would have to do this through Agoda. When I went onto the Agoda website there was no effective method of cancellation without providing a lot of personal information and creating an account. This hotel subsequently recorded me as a no-show but only on the 13th December, 4 nights after I didn't check in. Agoda charged my bank account for the whole 5 nights of my booking including their reservation fee even though I was recorded as being a no-show. I have made a complaint to the U.S. Federal Trade Commission about this.
I purchased a hotel room supposedly for a 3-star hotel. It ended being a 1-star motel. This is extremely deceptive, false advertisement and outright FRAUD. I spent the night of January 30, 2019, in Chicago, under -50 degrees due to the Polar Vortex, and was not even able to have a hot meal or boul of hot soup because this motel does not have a restaurant. I am expecting a full refund for this most unpleasant, frustrating and offensive mistreatment.
Same thing! I'm arguing with them as we speak! This whole site is nothing. But a damn scam!
I went to check into my hotel after making a reservation through Priceline. I was told the Priceline credit card they use to pay for rooms has been declining all day. I had to call customer service and was on hold for over 45 minutes. The rep who I could bearly understand wanted me to pay for the room again and wait for a refund or wait until they could reissue a new form of payment. I waited 35 minutes more the hotel said I could check in. They called me back and offered a 5% discount coupon for my inconvenience. Yes 5%....a slap in the face. I told her I already get 10% discounted coupons. Now I used Priceline again today and guess what? Same problem. I'm done!! I won't ever use this company again. Keep their 5% and hire people that care and that can really help a customer.
This is an ABSOLUTE scam of a company. Will never use this company ever again, and will be spreading the news to everyone I know. I booked a hotel with 100% guaranteed refund. I cancelled within a couple days, and was told I would receive a refund. Nothing for over 20 days, and yet I received the refund confirmation via phone and e-mail. Called in to customer service, and they said they "processed the refund." And yet, when I escalated the complaint, and they called my bank together with me on the line, my bank said they never received the refund request. Customer service told me that they would escalate the request, and that it should be resolved within 5 business days. And yet, lo and behold, I call back 10 days later... and NO money back yet, and they say they're still waiting to hear back from accounting. Apparently they sent an e-mail, and haven't heard back, but they have no other way to contact them.. like a phone number. Absolutely ridiculous. UPDATE: I called a week after again, and they say they have "escalated it to executive services" .. and "waiting to hear back"... whatever that means. I'm not holding my breath.
Worst customer service ever ! Never ever book with This company ever again . Cant understand Charm does not understand English and can not speak it . Will never book through them ever ever ever again . Only answer is I am the highest paid person here and cant transfer you to any one . I'm sorry mamma there is nothing to I can do for you !
You would think that after all of these NEGATIVE reviews Priceline would make an attempt to correct customer service. You are liars, and crooks of the worst kind. Luckily for me, I record all of my conversations. I have recorded proof of a "customer service" agent putting me on hold for an hour then getting back on the phone and telling me she was the supervisor I had asked to speak to. She then told me it was MY FAULT that the flight I booked is completely different than what the itinerary says. I hate social media. Lets see how far this can go on there seeing as how NO ONE in this company will help you!
Also, SHAME ON all airlines for using this company and allowing this to go on!
This has been the worse customer service ever. I almost died in a car accident cant travel now and there taking $200 from a $350 plane ticket that I cant go on. They are strait robbing me!
Scam artists who hire customer service representatives that you can barely understand and often offer no help. I booked a non refundable room for that same night, when reading my confirmation email the computer changed the dates to 21 days from then. I was 24 hours away from home and was told that it's my fault their website advertised dates that weren't available then proceeded to change he dates to the nearest opening without my authorization. I spoke with the highest customer service representative available and was told I could try and book the correct dates again. In which I laughed and hung up. I'm now currently stuck in Denver, 23 hours from my home in VA, $75 in the hole and looking for any CHEAP hotel I can afford on any website OTHER than Priceline.
Same happen to me they advertised a nice looking room got room was infested with roaches crack heads outside room smelled carpet dirty I'm thinking of filling a class action lawsuit against these people it's sad
WOW, I though my experience was crappy. you topped that.
I agree. I booked a room and tried to cancel it two weeks in advance and was told I did not have the option to do. This company outsources and it was hard to understand what the representatives were saying especially after getting transferred more than 3xs. I'm out over 150 bucks for one night. This is the worse experience and company. I tried calling corporate and I get the automated system and then hangs up on me. I HOPE THIS WEBSITE GOES TO SHIT. I HAVE NEVER EXPERIENCE SUCH BAD CUSTOMER SERVICE. MOST COMPANIES WILL REFUND YOU BACK WHEN ITS BEYOND YOUR CONTROL
+1(hidden) file a complaint against them
Not sure how they are No 1 in reservation services in the world?
OMG Brenda!!! LMAO. This is classic, yet so true!
Call to file a complaint +1(hidden)