Worst company ever please if you are reading this Run!
My Room was Booked in another State!!!! In addition to that They Refused to Refund My Money!!!!
The Worst Company and Customer Service. Need to be Sued and Put Out of Business!!!!!!!
I requested a three star hotel. I paid 3 star bidding only to be connected with a hotel that has not been updated since the seventies. I called Priceline to voice my complaint and only get reps in the Philippines who DO NOT understand the American culture a customer getting what they paid for. They only give you a script. I do too much business with this company to be treated like this.
I was online to purchase a ticket for my wife and I to fly to Canada when I was offered a Priceline credit card. I purchased the tickets and two days later received an email from from the airline stating the flight was canceled. Priceline refused to call the airline and get the code to cancel the charges. They insist on charging me for a flight I never took. Worst experience involving travel ever
Chose to do the special where priceline picks your hotel based on searchr results.... Didn't give me close to what I asked for and told me i couldn't change cancel or recieve a refund. I will be speaking to someone higher than just the online chat. I will never use priceline again.
I just filed a complaint with the Vermont Attorney General . . . I was very very foolish to use this company a second time . . . both times they used deceptive practices.
Work company ever....I accidently pressed the wrong button and was double booked me for the same hotel. I was on a budget of $400 and was charged $800. Then I called customer service to help me correct the wrong dates and double booking they told me "I was stuck because it was non refundable." I will NEVER DO BUSINESS WITH PRICELINE AGAIN!!!!!
I booked online with Priceline. The date I picked was on the 4th of May. After I paid and checked for some reason it chose the 27th the day I paid for the hotel room. I called the hotel right away and Abdul at Wyndham in Williams, AZ told me to contact Priceline to change the date. I called Priceline and they told me it was up to the hotel. Well, I ended up losing my money and not getting a refund or a credit for a new room on the date that I booked it for. I was told by Priceline on the first day that I called that someone would get back to me on how to settle my issue, but no one called. I'm asking for a credit for two rooms.
Ridiculous service. This company should be shut down. My room wasn't ready for 1 hour and 50 minutes and I'm asking for money off and I'm being told nothing can be done.
Just got off the phone for the 4 damn time with Priceline.
1. No one gives a damn about customer service at this company;
2. LIed numerous times about requirements for medical letter for 86 year old passenger
3. I was on hold for 90 minutes on 4/15/2019 and another 60 minutes on 4/16
They HAVE NO MANAGEMENT TO SPEAK TO, and they lie about that as well.
I will never, under any circumstance use PRICELINE> The board of directors should be notified immediately
of their shit for customer service, and the training . I will be notifying my congressman about these types of companies and how they railroad their customers, lie about their prices, work nonnegotiable deals with the airlines. They are a shit company.
How were you able to get in touch with management? I've had zero luck, and I WILL get my refund for the room they booked and never gave us.
Priceline should be shutdown!!!
This is the first time I booked on Priceline and will be the last. I booked an express flight deal which stated advance seat selection was included; however, when I tried to choose a seat after the booking was complete the system said seat selection wasn't included. I chatted with Aria in customer service and she was not helpful at all. She kept directing me to the airline (completely disregarding my concern with Priceline not doing as they advertised) and never truly addressed my concern. She was even sarcastic. This was my first and last experience with Priceline. The $40 I saved wasn't worth it. I'll stick with booking directly with the airline from now on.
They lie and decive!!#
This company doesn't have customers care in mind at all! I've spent too much money on 1 particular trip that should have taken 1 day to do! Thanks to them I will be stranded at the airport with nothing accomplished except spending hard earned and saved money! If you consider priceline just withdraw a few grand from the bank and set half on fire then give the other to charity!
Priceline said they have a best price guaranty - this is a LIE! I reserved a rental car weeks before my trip, 1st mistake. Should have booked through Costco. I found lower rates on the Priceline website with same category and same pickup/drop off dates and times and informed Priceline so they could match and refund the difference - 2nd mistake - they claimed they could not find the lower rate on their website. I took a screen shot to prove what I was looking at and they said they have no way of receiving a screenshot. All Priceline did was deny the rate on the Priceline website existed. I asked them (now the supervisor) how I came up with the rate, including taxes, and all they said was they couldn't find the rate on their website. Basically, they gaslighted me. RUN AWAY FROM PRICELINE! THEIR CUSTOMER SERVICE IS AWFUL - SPENT OVER 1 HOUR ON THE PHONE WITH THEM FOR THEM TO GASLIGHT ME. THEY SHOULD BE INVESTIGATED!
Totally agree. They sent me an email confirming a partial refund of 10% due to deceptive practices, but now won't issue a credit to my card, even after three calls and countless wasted hours. Had to dispute with Visa. Liars and cheats. Keep records of your calls. Many false statements regarding start ratings and hotel amenities, and they don't correct even with confirmation from hotel. Never again.
Worst and most deceptive service for booking anything. I hope they burn to the ground.
This ridiculous!!! I had a nightmare experience with Priceline nit providing the hotel a valid card after I had prepaid !!! Now trying to get to corporate .. omg!!!
I had the exact same issue. Horrible company
Worst customer service I have ever experienced. Got to the hotel and they had not sent over the reservation from Priceline. Put on hold for 57 minutes while we sat in the lobby. We showed them it was paid in full. 2 hours in the lobby. Priceline supervisor was very ignorant . Offered a 5% discount on our next stay as compinsation for the horrible experience and embarrassment we went through. What an insult. By the time they figured out it was Priceline's fault 2 hours had passed and we only had 30 minutes to swim. Never ever book with Priceline. Not the first time we have been disappointed with them.
I had an issue with PriceLine when renting a car. They sent me an email stating that they had charged my Credit Card the amount agreed to and then stated in the email - "Due At Pickup" - $0.00. I discovered that there was a $600 deposit that was required by the rental car company but not stated by PriceLine. The rental company would not take a debit card for the deposit so therefore would not rent me the car. PriceLine then decided to charge me a cancellation fee of over $29, even though I did not cancel, but the rental car company cancelled on me. They would not refund all the money. And if I did not agree to the fee, they would charge me the entire amount. I will avoid this company whenever possible !!!