These people are scam artists! I will never use them again. I paid in advance for a car...I got to the airport and they had no reservations. I had to rent somewhere else and pay all over again. I have been trying to call them and you cannot talk to a person. I want my money back! I want to talk to a person! There isn't even a email to contact
These people are scam artists! I will never use them again. I paid in advance for a car...I got to the airport and they had no reservations. I had to rent somewhere else and pay all over again. I have been trying to call them and you cannot talk to a person. I want my money back! I want to talk to a person! There isn't even a email to contactmm
Worse bus company ever, put you on hold, never answers the phone. . . . .
BAD REVIEW BUT IN THIS CASE I WILL. I HAVE BEEN TRYING TO CHANGE MY DATES AND LOCATION DUE TO THE CONVENTION IN SC BEEN CANCELLED DUE TO THE CORONAVIRUS!!!! PRICELINE WILL NOT ANSWER
KEEPS HANGING UP ON ME. YOU HAVE MY MONEY BUT WILL NOT HELP ME. ALL I WANT IS TO MOVE MY DATES AND LOCATION.
I was in a bit of the same boat with a personal vacation, can't count the number of times I called, they directed me to Booking.com. I also wanted to change my date but could not get in touch with anyone who would listen, they just referred me to other people. I am in the process of writing the Corporate Offices. I will never use them again. Hope you get your $$$$ back.
This company is a joke I am considered high risk and told no travel I was traveling to Mayo Clinic for appointments which cannot occur due to me being high risk cannot gets
a person on the phone. Hotel okay with canceling but they cannot do it said Priceline has too. Disputed with my credit card company will file a bbb complaint this is sickening!. .. .
Call your Airline Carrier. they are waving fees for changes.. unfortunately I don't want changes I want a refund. . . . .
The guy who answered the phone had me put google pay app on my phone, Zelle open up my bank acct while he watched on his cam controlling my computer. After he got my check acct and info the phone went dead. I had to cancel my bank acct. He said he could credit my payment for my airline ticket. This company do not trust they will steal all your banking info.Avoid"
After Trump declared national emergency, and CDC advise people over 60 with compromised immune system not to travel , and after I offer to attache a letter from my physician plus an email from the hotel resort, after 7 conversations with the call center oversea . They will not change policy of refund , meanwhile Expedia , Booking , Delta , United, and Spirit airlines all have refunded me due to my condition and current national crises , but Priceline......
Stay away from Priceline . . . .
Priceline sucks ass!! I've been in the phone with them for a total of 3 days and a total of 7 hours on the phone and no help and keep getting hung up on. They promise to have a supervisor call me, but no calls back! Again they suck! Never book through priceline ever!
We have had to cancel our rental car due to the Coronavirus. The country is in a state OT emergency and when I called Priceline due to not being able to go on our trip because I am an elder, they told me we could not get a refund or get a credit to use at a later date. This is disgusting. Your going to keep my money that I could use and am going to need to feed my family during this emergency that our country is in. Not because I choose not to use it. But because I HAD to cancel. I tried calling Priceline a week ago when this all became apparent I was going to have to cancel our trip. And there was an automatic system telling everyone that because of the number of calls that I needed to wait 72 or 48 hours before our planned trip. I have already gone to our local news station to investigate this. But, I am hoping that by me writing this email, you will do the right thing a.. . .
Will not use Priceline again. Better to use another website.. . . . .
Total garbage people. Hotel I booked was overbooked and 3 days later I cannot get a refund because they "need to speak to someone" but when they call the hotel the night staff doesn't know what the day staff did. They will NEVER see my business again, period
I will never book through priceline again, you have issues and get transferred 100 times with no resolution. You get hung up on a lot. You ask to speak to a supervisor, they take your number but no one calls you back. I've delt with these ppl for 3 days with no resolution. My advice is to never book through priceline ever!
Cannot believe Priceline will survive this crisis if their policy is not to refund money due to all of the cancellation/closures for COVID19. Call Hotels.com got my hotel concealed with no issues, hotel waived all penalties for the conciliation. SouthWest refunded all funds for my airline tickets, no question asked. Priceline on the other hand is sticking to their no refund policy and said due to their partnership with the rental car company (Thrifty) they could not refund my money. Asked them to call Thrifty and see is they would waive any penalties, they wouldn't. Ask to speak to a supervisor, supervisor (Andra 5260330) gave me the same BS and when ask if this was Priceline's standing policy in response to the COVID19 National Emergency, she replied "Yes". Ask to speak to a manager, there wasn't one available, but one would call me as soon as possible. Meanwhile, I called Thrifty to ask if they could cancel my rental car, their response was no problem and there would be no penalties or fees, your rental car is canceled, but Priceline would have to refund my money. Priceline manager (Rob 5260508) called me back, I informed him that Thrifty had agreed to cancel the car and would not be charging any penalties or fees. His response was we would not be issuing a refund because of the partnership agreement between Priceline and Thrifty. I stated again that I spoke with Thrifty Rental Car and they would wave all penalties and fess for the cancella . . .. .. ---
worst customer service ever, go fuck yourself.. .
I agree they can go fuck themselves! Worst company ever!
I booked a flight to Florida for pleasure long before the corona virus was a issue. I obviously have had to cancel my flight and car rental, however
Pric line refused to refund me, or which I would prefer a voucher so I can travel when/if this epidemic is over.
I have used Priceline in the past, obviously have never had to cancel, but I am totally upset about this.
BOTTOM LINE DON'T BE A FOOL LIKE ME, DON'T USE PRICE LINE !!.. . ...
I have been trying to get somebody on the phone (and an email) for almost a week now, since I changed my airline ticket to go home early from Hawaii. I had no trouble changing my Alaska airlines ticket, despite the non-chaneable ticket I had. I also got my Budget rental car through Priceline. This is because of the Coronavirus, the reason I went home early. I doubt I will ever use priceline again (I have used priceline many times over the past 2 decades) because of their lack of answering my calls. Many times I was waiting for the promised return///
Priceline is a FRAUD. They did not help me get an airfare refund as Hawaiian Air canceled our outbound flight. Hawaiian Air even gave us a waiver code to get the refund, but Priceline suspended our tickets and said Hawaiian Air would not issue refund. This is outrageous. I will take legal action against this unethical company. .. ..
I will never do business with this company again & advise no one else either. Do to the COVID-19 Virus people have to cancel reservations. We have no control over this Virus and all corporations should be understanding and give all customers a refund on something that they can't not use
I can see now from the other negative reviews that I am not alone. Priceline - it is shameful that you feel that in the current situation that you will not alter your policies to meet customer's needs. DO you really think that all thee customers are out to scam you? It is not our decision to have to change reservations - it is a PANDEMIC!!! 1. Update your call center on empathy. 2. Get rid of your canned "we cannot help you " responses - it is infuriating. 3. at the very least have a complaint line in the area your customers are in so that they can feel heard by someone that they can trust. The place I was t travel to is SHUT DOWN DUE TO THE PANDEMIC- you are holding the money - you haven't even given it to the rental company yet - who advised that they would never take my money if I did not use their service - but you PRICELINE is holding that money instead of returning it - have a cancellation fee - just be fair! it is not worth ruining your representation. I can't believe that Bre. . , ., ., .,
I simply need two ask a few questions and I have not been able to get through on the phone because they have restricted all callers be within 72 hours of their vacattions ! I can. not wait that long or I stand to lose 1000's ! The 72 hours puts me beyond my window to cancel and to receive refunds! Now agents are even answering the on line chat! How do I ask questions ? You system needs to work better than thins !
Found out a few days ago that we were unable to leave our homes here in California due to the corona virus. I contacted priceline to get a refund on my room at the Ramanda Inn in Fresno, CA reservation #(hidden)7 and was told that they needed to contact the hotel and therefore I will not be receiving my refund. Something is real wrong with this system.,, ,,
What a horrible customer service / relations dept.
I've been tying to resolve a inferior hotel stay with no
Responsible staff or phone communication ., , , ,