Shittiest fucking company in my life a whole bunch of scammers that don't know what they are doing this place should definitely not be in business worst experience in my life don't know what real customer service is
Great company, love you guys ..!!!!!!!!!
I will NEVER BOOK with Priceline again. And I will never advise anyone to. I accidentally booked for the wrong dates and I was told I had to pay a 200 change fee even thought the flight werent even that amount. The customer service is trash. I will be writing corporate. Because of this experience I had to miss my bestfriends wedding because at the time I got done being refused my refund of 400.00 the flights were too higg. WORST EXPERIENCE EVER
Booking through f***n priceline was the worst decision. They said that I can cancel my reservation within 3 days from the day I book. I booked a car through them and later I had to cancel it due to work. I called 4 times trying to cancel or at least change the date and no halp at all. I talked to the highest customer service manager and she was rude as f**k im wondering how would be the lowest. Never ever deal with them. And since they are changing their policies as the like im taking my case to the next level which is court. I did not care about the money that I lost but the service that they provided and the way they changing their policies, I will definitely take them to court.
Absolutely ridicolous I've been calling for two days to change my flight which I purchased with insurance & no one f*cking answers. I'm currently calling from 3 phones & have been on hold for over 40 minutes. First & last time booking with Priceline.
I will never use priceline again if they make a mistake they will not return your money I repeat for not fuck with this company
I will never use Priceline again. They would not let me cancel a hotel booked in April. They said since I booked on the Express deal, that's it. Either I stay or out the money.. great way to do business. I am telling everyone I know to stop using priceline, or go somewhere else. This type of practice should be illegal.
First time booking with Priceline and will be my last, on their website they offered to pay later at the hotel when booking a reservation, so when I went to book my room they asked me for my credit card information and I'm assuming it's to hold my card information in case something happens and then apply the cancellation fee, but no, they didn't give me the option to pay at the hotel like they had on their website and they took the whole amount off my card without authorization, called and spoke to multiple people and all they kept talking about was the policy, they made it seem like it was a law, poor customer service, they don't cater to the customer and don't offer any solutions to help
I need help with a credit back for a cancelled reservation and cannot get in touch with anyone at Priceline! I have been trying for 10 days... The hotel in waived the cancellation fee for me, however, now it is the hands or Priceline. The hotel has documentation that they have not taken my money and I should not be charged, however, Priceline still has not credited my money.
Please help me in actually speaking with someone to get this resolved. When I call it says "Here is Katie to help you" then I put in my # and it states that "Sorry, I am unable to help you at this time. I have called every day since June 4th.
Went to my room on Saturday and it was a disaster. Plus it only had one bed and the continental breakfast was a grab and go break fast. I talked with customer service and they did nothing for me. I checked out of my room immediately and no one will refund my money. This is by far the worst service I had ever received from any company. I had to extend my hotel stays for an additional 8 days and Priceline lost out by not helping me with my first reservation. I feel as though Priceline is so short sighted that they couldn't see past the 2 nights of the hotel for an ADDITONAL 8 nights. Unbelievable
itinerary from Priceline. When I called the rental company they have a different day for a car pickup and a different price. Their price is three times more than priceline. Priceline will not pickup their phone and keep asking for the itinerary number that they do not recognize but the rental car company does. How do you call them?
I am appalled at the misrepresentation of a Priceline 4 Star hotel. It listed the possibilities of the hotel and it was none of the hotels listed. It said Hyatt and w and Westin. It was ended up the Crowne royal and it was for 186 and ended up charging $265.00. To make matters worse their customer service is the Philippines offer no solutions and just repeat the contract. I will never book on Priceline again.
I am a Top Contributor to Trip Advisor. I also have been a travel/ hospitality / tourism writer for 21 years. I've used Priceline a lot. Most of the time I am SO happy with the company. Then there are days like today when AMY IN CHAT. decided she wanted to be less than helpful and was awful. She went into broken record mode answering an entirely different question than I asked about Express Deals for Hotels then hung up the line so I couldn't order a transcript. So Priceline if you are listening - about 10:40am PDT today June 6,2018 - AMY. AMY NEEDS TO FIND ANOTHER JOB. She clearly doesn't want to do Customer SERVICE. Duplicate Amy's and Priceline will be out of business fast! Improvements I've been asking for and still are not done ( besides retraining Chat people): 1 Express Deals and Name Your Own Price need to do a better job complying with the Americans with Disabilities Act. People with disabilities must be able to mark a box about "accessibility." Or "wheelchair accessibility to room entrance." A roll in shower may not be needed but a flight of stairs doesn't work. Deposits and hidden charges must show for Express Deal and Name Your Own Price. Do most people booking a 2 star hotel want to pay $90 then be hit with a $200 deposit in an area where most hotels charge a $20 deposit? Likewise do they want to have a high parking fee ? Transparency. Please. Safety and Cleanliness. If a property is misrepresented and the place is scary looking there must be an "out" clause. Travelers must be protected, too. A woman traveling alone doesn't usually want to stay in a hotel frequented by prostitution. Or where the beds, carpets and walls are really dirty. Pets vs medical assistant animals: some hotels try to charge Pet deposits on registered medical assistant animals. Priceline should let a traveler cancel for full refund if the property isn't following the law. Been asking Priceline to make these changes for about four years. Overall though I am a big fan of Priceline. Just be aware if you see the receipt at the hotel it may say MasterCard when you paid by Visa and the amount may differ. Priceline now uses its own card to pay for rooms.
I completely agree with you. there is no out clause. got broken record from customer support on the phone as well. and express deals are misrepresented.
We chose a deal that said we could pick our bed never got that choice and the hotel we got did not have the bed configuration needed. We asked for a refund because they misrepresented the deal and they just kept repeating the contract stuff.
Very bad customer service, rude, unprofessional. You call the phone listed it just rolls back to customer service. I went to pick up a rental car from hertz abc they refused to give me the car because I did not have proof of a round trip airline ticket nor a major credit card. Priceline charged me for one day rental and I never received the car. WOW.
There is a work around for next time. Call and book with Enterprise. If you are using a debit card, most loscations if you talk to Management will rent to you if you bring utility bills in your name and / or current rental agreement. Deposit amount might change. The round trip airline ticket is needed these days due to increased volume of cars not being returned when or as expected.
Still there's a work around here, too, if your plans might change... such as a death or illness in family. If you are domestic US, use Southwest Airlines or another carrier where you can book two halves instead of one ticket with return. Itinerary still shows round trip and you still have flexibility to manage your life. Priceline can't control Terms and Conditions of a third party Company refusing to rent to you.
However you may have another recourse. If the Rental Company by any chance ran your credit in advance without your permission (!!! Two major companies have been doing this sometimes) that is illegal. You may be able to get a nice settlement if you Point this out. Won't refund your Priceline cost but guessing if you got way more over that you might be okay ?
Worst costumer service. I booked a 3 star express deal but what given a 2 star inn... I read reviews on the hotel and people were saying terrible things about it. I called costumer service to try and change this but they were not helpful and rude about it. I stated that this hotel was not a 3 star hotel and but according the the multiple people I spoke with, priceline makes their own hotel star ratings...Don't be fooled by them beware of the scam. I also asked for the corporate number and was told they do not have a phone number that all I could do was send an email. What kind of company allows their costumer service to be so rude and not do anything about it. WORST COSTUMER SERVICE I'VE EVER EXPERIENCED. Clearly priceline only wants your money.
PRICELINE does not take care of his clients and works with crooks like carpayless Las Vegas. Even if the star review is one. Never ever priceline neither car payless
I used priceline deal express for a 4.5 star hotel for Miami Beach. The hotel chosen for my reservation was Royal Palms Hotel, which was a hotel I have stayed in before and did not have a good experience when previously stayed. I called customer service to express my concerns with hotel, stating that I would like to change my hotel and that I was even willing to pay extra to get the 4.5 star hotel that I was under the impression I would be getting. I even read reviews on your website for the hotel thinking maybe this hotel had been renovated or improved and majority of reviews were complaints of hotel cleanliness and 4.5 star rating was not the standard of this hotel.
I called customer service and stated my concerns with my stay and was told by the manager and his staff that I had to call the Hotel myself and state my issues, which I felt was not my job. I also expressed concerns for not wanting to wait until the day of my check in to handle this problem and not have any lodging and would have to find hotel to stay in.
We missed our flight due to an accident on the way to the airport. The airline (Avianca from Colombia) refused to rebook us or put us on standby. A big portion of our ticket was government fees and taxes and Priceline is refusing to refund those. Travel agents are only acting as a third party to collect these fees and must return them when the government service was not used. Since we did not fly, we did not use or benefit from these government services.
Priceline is trying to keep $320 from us because they will certainly not pass them on to the government and and govenment won't demand the funds because the service was not rendered. Pure theft and moneygrab by
They would not let me speak to a manager over the supervisor. I was told managers don't take calls which is absolutely bs. I made a mistake which I told the representatives and I called 10 mins after I did so. They were unwilling to cancel my reservation and let me rebook it or I even said they could rebook it. I wasn't trying to get my money back. I will never use Priceline again. This is a terrible company with terrible employees with zero customer service abilities. Maybe someone needs to read the reviews and act on them instead of doing nothing and upsetting customers.
Oh and let me tell ya. I asked for the corporate office phone number and "per policy" they don't have the number and can not give it out. So if you want to speak to anyone over a supervisor, good luck. The supervisors are the ones running the company apparently.
Very bad Cutomer service , very bad behavior to clients ,, also priceline will cheat on tickets. Think million times before book a flight with this scam company
Such a bad customer service, this company is really bad with clients,
One of the worst customer service, I wish