Don't ever book a room with Priceline.com.i made a reservation 2 months ahead of time and the day before we were to travel I called and the reservation was cancelled. I did not cancel. I called them and they fed me the typical BS. Still had no room but they charged mic and when I called the automated #to check the reservation it said "your reservation has been confirmed, nice!" Talk about being furious. I was passed off to someone in relocation services who had a hotel too far away from our destination. DON'T EVER book on Priceline.com. Never, never, never, ever.
Priceline let's you book a room (king suite + sofa bed: pay in full ahead of time) arrive at the hotel to be told that room type is unavailable (and has been for months) and the only room type available is the cheapest one (standard double bed). No problem I say, I'm pretty flexible. Will I be granted a refund for the price difference I ask? Of course you will I'm told. Not the case. After multiple attempts with customer service via phone, chatting via website, I'm told the hotel cannot do anything for you. That's great since the hotel had nothing to do with this since I booked through PRICELINE! The absolute best that Priceline can do is 20% off which is still over $30 more than the actual room price!!! Am I speaking a different language? If I booked a room that was unavailable why would you not refund my trip? Can someone please help me!! Never booking through Priceline everrrrrrr again. The "cheaper" prices are not accurate and not worth this aftermath I'm dealing with.
Hello I made a reservation and it has been paid in full and get to the location and was told riceline relocated me. This is ridiculous having to wait and not to mention I have a special needs child and we have been waiting over an hour to speak to someone on ur end to fix the situation
I FILLED A COMPLAINT ABOUT THE RUDE & RIDICULOUS CUSTOMER SERVICE AGENT I HAD WHILE FILLING A COMPLAINT ABOUT THE CONDITIONS OF THE HOTEL I STAYED IN & HAVE YET TO HEAR FROM ANYONE WITH REGARD TO IT! I WAS TOLD A MANGER WOULD GO OVER THE RECORDINGS OF THE CALL & GET BACK TO ME! THE CUSTOMER SERVICE WITH THIS COMPANY IS HORRIBLE! THE AGENT SPOKE OVER ME & CONTINUED TO INTERJECT WHILE I WAS SPEAKING. I FILLED A FORMAL COMPLAINT ABOUT THE HOTEL THE FOLLOWING MORNING DUE TO I HAD A VERY LATE CHECK IN & THE AGENT APPARENTLY NEVER SUBMITTED IT BECAUSE I WAS TOLD SOMEONE WOULD GET BACK TO ME WITHIN THE WEEK OF COURSE THEY DIDN'T( I have phone record of the call) WHEN I CONTACTED THEM AGAIN I HAD THE DISPLEASURE OF DEALING WITH THE RUDEST GIRL! AS A PAYING CUSTOMERS ALL OF THE PREVIOUSLY STATED IS UNACCEPTABLE & I WANT SOMEONE TO CONTACT ME WITH A SOLUTION!
Hello, The email chain below is the direct communication I had with the Hotel Pennsylvania NYC that was booked through booking.com. The stipulation in booking this reservation as stated is that there are no refunds with this room type. As you can tell in the email chain below there are circumstances with this hotel that have precluded us from even considering staying here. It's unacceptable lodging. Period. I have contacted the Better Business Bureau, Booking.com, and the Hotel Pennsylvania NYC reservations department. He has disputed it with his credit card company. I want to ensure that this is not charged to his credit card. Policy or no policy. This sheer fact this hotel is allowed to operate under these conditions and blatant misrepresentation of their property is astounding. I would appreciate any response on how to handle this in a manner that is acceptable to us. Sincerely, Jacqueline Price Hotel Pennsylvania NYC Messenger Conversation Information Hotel Pennsylvania NYC Messenger Options Search in Conversation Manage Messages Notifications Facebook Page https://facebook.com/nyhotelpenn/ Messages Hotel Pennsylvania NYC Jackie Price My boyfriend JUST booked a room for the Hotel Pennsylvania in NYC for this Saturday through Booking.com. After reading atrocious, unbelievable, disgusting reviews of this "hotel" we opted to cancel. How can you even operate a hotel that has numerous, serious health and safety concerns (rats in rooms, bed bugs, god knows what else)? Unfortunately the room that was booked has an applicable fee with canceling your reservation.). I don't consider this something we should be charged with as we are not going to stay in something that is a health and safety hazard. He canceled within 10 minutes or so of making the reservation (policy or no policy). The hotel has the lowest ratings for many serious violations that I am surprised it has not been shut down. I would appreciate if someone can get back to me to discuss how to receive a full refund. Hotel Pennsylvania NYC Hello Jackie! We'll answer you as soon as possible. If you're curious about sending or receiving packages to the hotel: http://ow.ly/oXQs30bzof8 If you need to check on a reservation, please email (hidden). Jackie Price Also why are you so grossly misrepresenting what your rooms look like from the website? I cannot fathom why you would want to trick people like this. Hotel Pennsylvania NYC I'm sorry that you feel that way. If you would like to discuss a potential refund with our accounting department, please email (hidden). I know that booking has an agreement with us to where most of their rooms are not refundable. I'm not sure about your specific case though. -Tim
I am writing to complain about a hotel we booked through Priceline.com. The Econolodge on International Drive in Orlando, Florida was the worst hotel experience I have encountered in all my years of world travel. This place assured me they would hold our luggage from check-out until our airport shuttle arrived later that afternoon. It would have been about 6 hours all together. After we had checked in, they said that four bags were too many and they would not hold them. We booked two double rooms, so one might think they would have known four suitcases were in question. I asked a different clerk later in our stay, and was told they hold bags all the time, so I breathed a sigh of relief. The elevator broke down, and had an expired permit to operate, and the staff never even bothered to put an "out of order" sign on the door. I use a walker so the elevator was a big issue for me. Then we were scolded for trying to take some mini-muffins and coffee up to our room for breakfast, as there were no spaces available in the dining room. It was embarrassing and uncalled for. Then when we went to check out the clerk who had checked us in was back on duty and once again, we were yelled at as she refused to hold our bags. I reminded her there was a large storage room, we had just passed on our way to the office, and she called the manager/owner out. He threatened to call the police on us for creating a commotion, when it was his own staff creating the tension. You need to be aware that a working relationship with this hotel may not be in Priceline's best interest. I for one will think twice before booking a hotel through the site, for fear of similar treatment. I wanted a bargain, but got more than I bargained for.
[m so sad to see yall r a scam charged my credit card twice thank god the company alerted me still havent spoke to anyone
They charge me also twice and they are lying to customer.And they are charge customer extra.reboking fee is only $135 and they are going to charge me $405 but then I investigate with turkish airline they said is only $135.priceline they robing customers
What a terrible experience! The agents claim they try to help you and promise to call you back and never do. I had to keep calling and no one was willing to help. Such poor customer service. It was my first time using Priceline and I will never do it again.
I just went through Hurricane Harvey and had to cancel my trip that was scheduled for 9/1/17. Now not only will Priceline not help me to get another flight they will not refund my money. I have spent two days on the phone and more than 2 hours with a Phillipines representative continually telling me that no exceptions are granted. I cannot believe that I cancelled prior to the flight day and have gone thru a disaster that we are still recovering from and no one can help me reschedule this flight. I can't even get my money back. Priceline is a joke. I have never used them before and I will not use them again
Contact the State Atty General and file a complaint. Pam Biondi if Florida.
They own Booking.com which is a Netherlands based Co. They are a disgrace to the travel industry. We evacuated Florida (Hurricane Irma) and made a reservation in Alabama thru Booking .com. We had printed confirmations and online confirmation thru I-phone. We drove nearly 500 miles to be turned away at the hotel who said Booking .com overbooked and did not advise us. Then their sterling Customer Service reps showed they were as incompetent as the entire Company. Needless to say their were no rooms anywhere within 200 -300 miles away. The rest of the story does not matter, it was a nightmare. After a complaint their management offered a few dollars to shut us up. NOT going to happen.
To Whom it May Concern,
Extremely difficult to speak to the appropriate customer service person who could assist in a matter. Spend two days going back and forth. I have been a long standing customer of Priceline for airline, hotels, & car rentals. So disapointed that when i customer have problems, emergencys Priceline is not willing to take care of their people.. I have use priceline for many of my planings had have some problems but they toke care of me thats what i like about it and allways referdem to friends an to book on their site... Know it seems they change their policy before it was their customer, now it seams they grown an they leaving behind what made them who they are today "WE THE PEOPLE" ... I would kind to discuss a situation that occurred that that is quite upsetting
I am totally going to have your company investigated and report that there is a possible scam going on through your company
scam artist who need to be sued and go out of business
WARNING WHEN USING PRICELINE.COM!!!!!! I tried booking a flight on Priceline on 08/06/2017 at 11:30pm for $159.00. I entered the payment information 3 times correctly for the flight and kept getting the message "Payment Rejected. Please check information entered or try another credit card". I called the 1-800 number at Priceline and a young man told me to wait 30 mins and retry. I did as he requested HOWEVER the price for the same flight was now $189.00. I entered the same payment information and paid $189.00 for my flight. I logged out of my account and looked up the same flight without logging in my account and the same flight was $159.00. I called the Priceline 1-800 number and customer service was useless. I called Priceline Corporate Office at (hidden), Option 3 and left a message with Priceline CEO, Brett Keller on 08/07/2017 at 9:06 am. I noticed during the reservation process the screen will show "2 SEATS REMAINING" and when I went to choose my seat assignment there are 6 or more seats available. I called Priceline Customer Service and they said they could not make a reservation or change a reservation. All they could do is read a scripted answer to the situation at hand. I asked if they could transfer me to someone who could make a decision or discuss the online process and the Customer Service Rep said they were not able to do transfer me to anyone in management. That is when I contact Priceline Corporate Offices. To be continued
What an absolute joke
Sick terrible customer service
ROBOTIC workers you would save more money setting up robots/ having automated messages come forth.
can you please share with me what number you used to get in touch with Brett Keller - I am having an even worse of an issue and am trying to escalate. Priceline is seemingly a fraudulent scam of a company- this is very far from over.
I had the worst experience with priceline with the best lies and triple talk you could imagine. LETS CALL THEM PRICELIE.COM WITH LIITLE SISTER BOOKLIE.COM. First on priceline site it says no need to use credit card pay when you get to hotel. so when I start the reservation it has my right date then next screen asked for credit card so I thought just to hold so next screen takes credit card and charge it and gives me the wrong date. i did this at almost midnight thursday for sat stay but it gave me friday stay once reservation was complete. i called right after mistake and they told me bookinglie made reservation and they having nothing to do with it but i booked through priclelie and so nothing any where about bookinglie. long story short talk to all liers on this deal and still nor refund and i never stayed there becasue bookinglie said ther was no room avalable for sat but called hotel day before and day of and they said room was available.They don't need customer service waht garbage!!!
NEED full story for class action contact me at (hidden)
I recently booked flight and 3 days later see both on Kayak and Priceline it for $60 less. Called to receive credit based on following guarantee and spent over an hour on call telling me that they cannot honor this for lower price because it wasn't within 24 hours. No where on the following "Qualify" section does it reference at time when you can receive this guarantee- So is this a guarantee with no language to back it up? Why use priceline or its other company Kayak than- Where is the Amazon customer service, hope Jeff Bazos gets into travel. WE GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOK Find a lower price, we'll refund you 100% of the difference. Book an Express Deal, we'll refund you 200% of the difference. GUARANTEED. How Do I Know if I Qualify? The Priceline.com Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package reservation sold on priceline.com! The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering a comparable cancellation policy. For reservations that are not pre-paid, we will either help you cancel your reservation so you can rebook at the lower price, or we will refund 100% of the difference after travel is completed. Here's what you need to look at to match itineraries: Airline Tickets: same airline, flight numbers, travel dates, airports, number of ticketed passengers, cabin and class of service Hotels: same hotel, check-in and check-out dates, number of rooms, room type including bedding and view selection Car Rentals: same rental car company, car type, rental location, pick-up and drop-off dates and times Cruises: same cruise ship, sailing dates and cabin category Vacation Packages: must be identical with air, hotel, and car rental details stated above Our Best Price Guarantee does not apply to fares that aren't available to the general public, such as those for corporate customers, military personnel, students, children, senior citizens, groups, and members of organizations such as AAA and AARP, as well as wholesaler and consolidator fares, convention rates, and fares purchased through coupon promotions, loyalty and other "reward" programs. Fares that have been partially refunded or canceled by priceline.com or others, and fares that are part of promotional packages or that include additional amenities, such as parking or meals, are excluded from the Best Price Guarantee. In addition, our Best Price Guarantee may not apply to price differences in certain rental car rates that are based on the driver's age, the driver's address being close to the airport, and/or the security deposit type of debit/credit card.
I wish I read the commentaries before I used PRICELINE. I booked an airline ticket for a certain return date, but their calendar booked for the wrong date, I called their customer service, they are rude, robotic, liars, they don't listen, they thought I was lying the jerks and refused to do anything unless they charge a large fee for their mistake. Priceline and your Filipino customer service, you are the liars and the thieves, I will report you to the FBI for international fraud and I will find an attorney to start a class action lawsuit against you and all your affiliates you prey on your customers and that's not allowed.
Also I will bash your name on every social media website, especially your lying employees, pam, ethan,susie and steve
sounds good to me, they are ridiculous.
TERRIBLE customer service - I lost $258 in room charges plus at least two hours of my time, and as a consultant who bills out at $150/hour, that's a big loss. Booked a room through Priceline and a very serious accident caused me to have to cancel the trip. The hotel issued a refund to Priceline on the same day that I called. They told me that Priceline indicates that they will issue my refund within 3 - 7 days of cancellation. That was 21 days ago. I called the number that the hotel gave me and after several transfers and being given another number with same results, etc., etc. was given yet another number that told me to push "4" if I wanted to speak to someone and each time it disconnected me as soon as I did that. Then I called the corporate number above and was on hold a half hour before finally giving up.
I will never use this company again and I am notifying the property where I was booked, and sending a letter to the CEO of Priceline. I think this could actually be fraudulent since they accepted a refund from the property but did not pass it on to the customer.
Priceline is the worst company I have ever seen!
Extremely difficult to speak to the appropriate customer service person who could assist in a matter. Spend two hours going back and forth. Finally transferred to the Customer Relations Department where the line conveniently dropped and I was disconnected. I have been a long standing customer of Priceline for airline, hotels, & car rentals. I would kind to discuss a situation that occurred that that is quite upsetting. Not good customer service if people disconnect the call when you are politely speaking to them. Very sad.