Prudential sucks!! On February 13th of 2018 I lost my mother she had a life policy with Prudential I notify Prudential on February 19th a 2018 and I receive a beneficiary package in the mail I completed it my claim was approved check was issued on February 28th of 18 via regular mail check was sent and lost in the mail I called every day and was told by customer service that I have to allow 7 to 10 business days for Mail Time therefore on March 12th I called back and let them know I never received first check that was mailed out on February 28th for 2018 the representative flame she will put a stop payment on the check and that the second check will be overnighted to me on March 22nd of 2018 new check was cut and placed in regular mail again when it was supposed to be overnighted to me I called and spoke with Rebecca who is the claim specialist she never answered the phone I left her several messages to ask why was she regular mail the check she keeps sending me to voicemail I dance spoke to her boss Joe Banco he stated that he can place a direct deposit in my account on Monday March 26th of 2018 I am so upset and unhappy every time I call customer service I get a different answer I would never ever recommend Prudential to anyone nor will I do business with Prudential again this has been a total nightmare I'm grieving over my mother's death and Prudential think that this is a joke I will follow a complaint with the Better Business Bureau and to corporate office all I want is my claim to be paid out that I am entitled to nothing else nothing more claim number is 11782 0 to 5 my name is kameelah Fair Prudential totally sucks in my book!
For over 50 years I have had a life insurance policy through prudential paid on time and paid a year in advance. My mom passed in 04 and I then payed the policy in my name, I moved in may of 2017 and called and told them right away and asked for them to send a new payment book then nothing came even though calling the number on the book they said it would be sent out, I called again sometime in October again was told the book was sent it was not, I called in December the 11 to be exact and was told they would send out my dividend check and book. I am now on the phone and someone on here said the check was already cashed by me, I never received any correspondence from prudential, she then tried to tell me it is being processed, I told her if she lied to me one more time.i was filing a complaint with the Atty General, I told them I wanted to talk to a manager I finally got to talk to someone who said they are trying to fix this. I have notice over the past several years they are trying to get out of paying my yearly check even tho it's a part of my policy, they want my payment first before they will send anything and said it's late since november, I paid 13 months to have it come due in December and I planned it this way, they are lying and trying to get over on me and it's sad after all these years of doing business with this company. I am going to call the corporate office and let them know how bad this call center of theirs is and what they are doing to long time customers, good paying customers. The head person ell needs to check with their people who call in cause this is bad and they are going to lose you people.
Prudential Financial weaseled their way out of a life insurance policy that my father had taken out. When he passed away during a "contestability phase", they sent a creepy guy in to twist things any way he could to keep them from paying. My dad was a Prudential customer over the course of his entire adult life and because of Prudential, we couldn't even afford a funeral. My advice to anyone looking for life insurance from Prudential is to run the other direction. I would never have expected to see such shady practices from a company that my family trusted.
I HAD PRUDENTIAL THOUGH THE SEARS CORP OFFICE. SOMEONE STARTED USING MY INSURANCE AND CHANGED MY ZIP CODE AT THE BANK TO THE WRONG ONE AND MY DEBIT CARD STOPPED WORKING , I NEVER DID GET MY WELLS FARGO BANK CARD BACK AND MY DEPOSITS FOR PAYROLL WERE SENT TO THE WRONG PLACE, NO ONE EVER CARED TO HELP STRAIGHTEN THIS OUT AT ALL..