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Quick Lane Oil Change

Rating
0.666667
Address
P.O. BOX 11400
Huntsville, AL
35814-1400
County
Madison
Contact
Cathleen Anderson
Role
President
Phone
(256) 539-9441
Annual Sales Est
$101,940,969
Employees
189
SIC Code
5511
General profile image

Angry & disappointed - 1 y ago

1

On August 22nd, I took my 2013 Hyundai Tucson in to the Quick Lane in Springfield, MO for servicing. They checked the brake system along with everything else and said everything was fin e. The next day, my car went in to a garage for some warranty work. The garage called and said that my front brakes were bad and needed to be replaced. I thought they were just trying to get some money out of me and read them the riot act telling them that my brakes had been checked just the day before and told they were fine. After getting my car back, I took it back to Quick Lane and told them what had happened. They put my car up on the rack and checked the brakes and, guess what, they were, in fact, bad and needed to be replaced. The Quick Lane manager said he would give me a 20%a discount to replace the brakes since it was their mistake.. That's all well and good but I don't feel like that's good enough. I am willing to pay for the parts but I do not feel like I should have to pay for labor at all. They are the ones that initially said my brakes were fine. What if I had been in a bad accident because my brakes failed. They would be looking at a law suit then. I have had every bit of my service work done at Quick Lane in Sunbury, PA and was always extremely pleased. The management there was always very friendly and, most of all, very honest. I never had a single complaint. Since I moved to Missouri, I wanted to stick with Quick Lane because of my very positive experience in PA. Now, I don't know if I want to trust my car with Quick Lane in Springfield, MO or not.

General profile image

Eddie Gosier - 1 y 115 d ago

1

410 N patterson st Valdosta Ga 31601 date 6/04/16 R/O number 1003257/1 mileage121138 service advisor Brent Crisp Time10:19 am total amount 41.20

I was not happy with my service waited over an hour for a oil change I was told that they were short of help and he can give back my keys I can leave or you can come back with a attitude I did not feel like I was a customer felt very uncomfortable( not wanted). now the first time I visit out in 30 min with a oil change I was very please and customer service was awesome what happen? Eddie Gosier (hidden) (hidden)

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Anonymous - 1 y 284 d ago

0

Quick - Lane rebate credit card/debit card it's a scam you can't use it to get cash-back, you can't take your cash out from A ATM machine. so you're screwed. Just send me a damn check. I was wanting to use that rebate to pay off the charge for the items I bought to get the rebate like I said screwed.

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