Orderd 2 laptops for xmas. they cancelled my order and combined my account with someone else's account because of same last name. I didnt find out until I called to find out about eta date for shipping. Now I dont even know if I will get these things at all for xmas for my children.
Same here, I will never use QVC again
Wow, we need to get a class action suit filed against this company. I ordered the berkshire blankets and it never got to my home. When I called they told me that the account was under my sisters name, and that they could not discuss it with me. They told me to have her call. The blanket was supposed to be a gift for my sister.
Come to find out, UPS has delivered the package to someone else in the neighborhood. QVC will not credit my money back to my credit card, so this mean that the package that I bought a stranger in the neighborhood a gift instead of my sister.
QVC NEEDS TO BE PUT OUT OF BUSINESS.
I totally agree and would gladly help. I shopped with them for 25 years and they closed my account because they said I returned too many things. Well EVERY program host said 'we have a 30 day UNCONDITIONAL money back guarantee so try it and if you don't like it return it. Well I took them at their word and now I cannot purchase anything from QVC. They need to change their name because they are no longer Quality Value or Convenient.
I AGREE. A TOTALLY UNPROFESSIONAL COMPANY.
I AGREE. I HAVE BEEN TRYING TO GET A SUPERVISOR FOR MONTHS TO FIX A PROBLEM WITH TRAC-PHONE ISSUES. TOLD ME I WOULD RECEIVE A CALL BACK IN 4 HRS. NO CALL. CALLED AGAIN. NEXT DAY I CALLED AGAIN AND SAID 24HRS TO WAIT. I DID AND NO CALL. I HAVE BEEN WITH QVC FOR 20YRS. WHAT HAS GONE WRONG. I AM NOW STUCK WITH A PHONE THAT I CANNOT USE BECAUSE MY TIME IS UP. WE ALL NEED TO DO SOMETHING ABOUT THE SERVICE OF QVC THAT HAS GONE DOWN HILL WITH THERE SERVICE.
These people are so ignorant my orders were canceled and it's been OVER 2 weeks now and they kept my money a total of $456.47!!!!! I'm on my way to the BBB we will see if they think they are going to keep the money...... holding up my credit card.... this complaint is about to cause qvc some legitimate problems.
GOING ON OVER A YEAR. PAID ALL LAST EASY PAYS FOR AUG 2017. ON SSI AND SICK , MY DAD PASSED CAUSING MORE FINANCIAL DIFFICULTIES AND GRIEVING. NO ONE CARED. FINALLY OCT 1ST 2017 WAS TOLD BY QVC CCUSOMER SERVICE TO NOT PAY BANK LARGER ANT HAD TO PUT ON ANOTHER CARD BEFORE THAT. DONE WITH GABBY SUPERVISOR THAT WAS UNDERSTANDING AND HELPED ME MOVE PAYS FROM QVC CARD TO MY VISA. WAS THREATENED HAD TO DO THIS. NICE. ALL PAID. FAXED AND SENT INFO NUMEROUS TIMES OVER LAST YEAR AND CONTACTED BANK TO DISPUTE. FINALLY BANK AGREED QVC PUT PAID CHARGES ON QVC CARD AGAIN WHICH IS FRAUD AND GAVE ME A CREDIT ON CARD. SHOULD HAVE BEEN VISA. NOW STILL SAYING NOT PAID BY CORPORATE EVEN THOUGH HAVE ALL INFO. NASTY YVETTE NEVER LOOKED AT IT AND CAUSING ME MORE EMOTIONAL DISTRESS ALL THIS TIME EVEN THOUGH THEY ARE PAID IN FULL. GUESS SHE AND OTHERS DON'T KNOW HOW TO LOOK AT STATEMENT BY MY BANK AND LETTER FROM MY BANK. SHAME ON YOU ALL. DISGUSTING.
Still waiting for a reply to E-mail from someone after 2 years cancelled my account too ! Unreal surch a Big Company & Someone Can't Even Respond ! Who works there ?
I will NEVER purchase another item from QVC.
I purchased a computer from them because it came with PREMIER SUPPORT a US based PC support specialist for the life of the PC. Now 15 months later and the support number is no longer good....and I was never notified buy after doing hours of research and calling QVC they gave me a number in INDIA!!!! After calling that number and not being able to understand 3 people they could not help me.
My wife tried to order A290950 Calista hair product which came on and she tried to order it immediately and they told her that it had benn sold out but the demonstration was still continuing - they said they could not back-order that item.
The nexzt day the same thing happened with the same results - I called customer service and asked them to have a manager call me; which he did about 4 hours later but the same results.
suggestion: when airing your products and they run out you should immediately flash on the screen that the product is "SOLD OUT" and this would be a professional way to take care of this problem.
If you want to discuss this, please feel free to call me @ (hidden) X88161 Sal Mazzoccoli
I was told by Qvc Customer Service Department on 4/23/18 that my account was closed. Well, hello, I have been making payments for years. When I asked for a copy of the exchange between me & the Customer Dept they said to take a picture of it, I don't have a cell phone, and I told them that. I asked could they leave the chat up for 20 minutes so I could write down what was said and they said no. They said I had to take it up with Corporate, there is no such place. I make my payments like I said for years and I want to know where my money went. Last month when payment time came around I had to call them and I got the bank (which the lady told me they didn't go through a bank), after she took my payment, I said is there a reason that I can't shop with my qvc credit card and the lady at the bank said no and gave me my credit!!! When I just now tried ordering it, they said it didn't go through. I am so totally confused.
MY FATHER PASSED ON EASTER 4/16/17 DUE TO CANCER. HIS MEDICATIONS WERE EXTREMELY EXPENSIVE. I USED MY CREDIT CARDS TO HELP KEEP HIM ALIVE. UNFORTUNATELY HE LOST HIS BATTLE, AND I HAD TO FILE BK.
QVC SHAME ON YOU AND YOUR ILLEGAL PRACTICES. YOU CAN'T CHARGE MY MC OR VISA TO RECOUP A 2 YR OLD BANKRUPTCY!!!
BY THE WAY I DID WHAT ANY DAUGHTER WOULD DO TO HELP SAVE HER FATHER!!!
They broke the law by doing that. Contact your bankruptcy attorney.
Same thing here. I was told if anyone moved into my address they couldn't ever have a QVC account, not a QVC charge card but just an account to order things. Who in the world does this??? I would be furious if this was me and was told sorry because of the last residents you can't order from us. THEY DON'T EVEN KNOW WHO LIVED THERE!!!!!!! Is this even legal??? My daughter can't even have anything sent to my address and her account got cancelled because she knows me and might order something for me, are you kidding me. I wish a lawyer would read some of these comments because I can't believe this is legal. To tell my daughter she can never ever have an account again because she is related to me. In this day and age I can't believe a company would treat their customers like this. It's a doggie dog world out there and they just don't give a rats Ass. So disappointed with this company. Spent way to much money with them.
QVC is the worst bussinss ever, and i never got a call from them and they send my info the to Collention Office... i even gave QVC my new card number to put for the payment and they never done that
I ordered 2 items in Feb 2018. I received one but they canceled second item ( an iPad Mimi) . They said i owe them money from years ago(don't know the exact dates). But QVC sent me a refund check probably in the amount they said i owe. That was probably in 2013 or 2014. So now My mom called me pissed off because QVC cancelled her account because i used her address to have my order shipped. That's real stupid in a day and age when delivery items are stolen right off of ppls front doorsteps. I just called collections department and the young lady couldnt find my account. She said it was recallled by QVC. WTH? Now what does my mom do?
QVC STEALS PAYMENTS FOR ITEMS ALREADY PAID FOR. TAKES FUNDS FROM UNAUTHORIZED BANK CARD FROM OTHER FAMILY MEMBER ACCCOUNTS. CHARGED ME 360.00 FOR ALREADY PAID ITEMS. HIRED AN ATTORNEY. SOMEONE NEEDS TO STOP QVC from stealing from their XX customers.
This was my first purchase with QVC. A 10 inch tablet with free music, audible books, freetime unlimited, AND a FREE CASEABLE CASE. I have called many times and tried to contact Caseable all to no avail. My code won't work. 2 times I have been told a new code was being sent, No CODE.. In ten days you will not have to honor the code. I know you sell thousands of items,. If every one has the kind of servious from you that I have had, I do not know how you are still in Business
QVC educate your customer service reps better!! Especially when they don't have a law degree.
Jerry was extremely rude, arrogant and ignorant as he rambled about QVCs illegal practices.
I notified the FTC, my lawyer and IRS hopefully QVC gets audited soon.
It is illegal to hold funds from one's credit card when merchandise has been stopped by merchant (QVC)
It's been over 30 days and No refund to my credit card. You may be a large corporation, but QVC must adhere to laws that are governed by the Federal Trade Commission in regards to credit purchases.
I have been a loyal customer of QVC for 22 years. I filed bankruptcy last year because I lost my job. I also started a great new job last year. I'm doing well financially and getting back on my feet. Well my who perspective on QVC changed when they canceled my account because of recent bankruptcy. This shows what the company is really abou. Not for the everyday person. Things happen in life. But to cancel my account after 22 years. Wow!! I've been loyal to QVC but they coul care less!!!
I will never SHOP QVC!!!!
The illegal practices and lack of professionalism, and customer service are terrible. I was a customer for 30 + years.
Thanks same happen here