I purchased a Remington 597 HMR for $325.00 plus tax and back ground check. As I have numerous firearms this has stayed in one of my gun safes for the last 4years. I fired maybe 50 rounds through it with no concerns. I learned of a recall due to magazines exploding. I contacted Remington and was sent a fedex label to send it to be rebarrel as a 22WMAG. I then was contacted by them and was told I could only get a $200.00 voucher for the purchase of a new Remington weapon, I was then contacted by another associate that ask If I wanted the voucher or my rifle that was rebarreled as 22WMAG. I stated I wanted the rifle back as $200.00 voucher to by a new product was unacceptable. Well I received the rifle from UPS yesterday and was shocked at the condition of the barrel replacement, no front or rear sights that the original 17 HMR barrel had. The 22mag barrel is rusted everywhere. I recontacted Remington immediately to inform them that this was unacceptable.I then was sent another FEDEX label to send it back for inspection! I was then later contacted by the same person I spoke to and was asked to provide photos of the rifle so he could show them to his repair supervisor! I did what was requested of me again. I have been very patient and followed their guidelines but feel this concern will not come out well on my behalf. What does the general public think of my delema? As on now I have not returned the rifle back to Remington and am waiting for the repair supervisors response.
I recently had my firearm repaired which only took a few days, but when they sent me the gun back it was not my gun. I contacted them and they said they would fix it and its been over a month and I still have not gotten my gun back because they can't seem to get in contact with the man who got my gun . So a random person has had my firearm for over a month and I have been left without my gun that I had just purchased a few weeks prior to this incident. They have not helped and have left me with little to no information. I would highly recommend buying from a different company. One who cares about their customers and is responsible with their customer's rifles.
I bought my 770 30/06 rifle about 8 years ago and have used it but a few times for hunting. I was informed about a year ago that there is a recall on the trigger safety that cold cause it to shoot when not activated. I was told that they have knowledge and accepted the recall, but have to wait until they finalize the court case on this recall. Thousands have this issue and it seems there will be years before I can get it repaired. Couple hundred dollars for something I can use and they are not in a rush to satisfy a customer or their safety.
Consider buying another product instead of Remington or their off company products. Safety is the ihghest concern, and customer satisfaction should be right under it, not on hold for years.
Do they have a "buy back" policy?
If not they should.
Is it time to bring back the XP 100?
where can order gnn parts for remingtion rifle
VersaMax 12 gauge shotgun: the operating handle falls off!! What kind of quality if this from an American company? And then the price to replace that 1 3/4" inch piece is almost $50.00 !! Maybe next time I will buy a spaghetti shotgun instead of paying $1300.00 for a gun that falls apart. Take the company out of where it belongs (NY State) and it goes down hill with the workmanship.