Information, reviews and public commentary for US companies

 

Rent a Center

Rating
0.493282
Web
http://www.rentacenter.com
Address
5501 Headquarters Dr.
Plano, TX
75024
Contact
Mark Speese
Role
Chairman and CEO
Phone
(972) 801-1100
Fax
(866) 260-1424
Employees
19,700
Twitter IDs
@RentACenter
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Anonymous - 1 d ago

0

Hi. I used to work for the rent a center in Tulsa Oklahoma on admiral and Sheridan and I have to say it's the worst job I have ever had. I was a delivery driver that was my title and I don't mind helping but when I was at the store taking care of my job everyone else was on their phone playing and goofing off I would have to clean and reorganize the floor same for the back room clean the pods and deliver the items while everyone else sat down and got to be lazy

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Brandiee Sandelli - 1 d 7 h ago

0

Service is horrible and the people who work here are all liars. If cooperate doesnt contact me soon this will take a different turn.

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Anonymous - 1 d 6 h ago

1

I am with you on that

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Kenyun brown - 1 d 16 h ago

0

Hey my name is kenyun an I'm a customer at rent a center on mobile in Pensacola Florida in I feel they service is horrible they hound you even when you make a payment in I have been a customer for a long time

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Wondering willie - 3 d ago

0

What imbecile in the corporate ladder thinks it's ok to have their store managers work until 9pm. Those are 13 hour days, and you think your best managers won't start looking for another job? Apparently you have forgotten what its like to work in the trenches.

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Very UPSET customer - 4 d 8 h ago

0

I have to say the Clinton Twp. Store in Michigan is AWFUL. The store maybe clean and the merchandise seems to be good quality! HOWEVER.. The management and workers are about the worst people to deal with! They say you are not intelligent..claim you do not know what you are talking about and then try yo tell you what you said. They NEVER gave me my playoff even after I asked for it multiple times.. The manager forgets what he says as he talks.. And by the time you are off the phone you are about ready to throw their stuff back to them... Oh and do not forget they NEVER TELL YOU ABOUT LATE FEES then you pay that because you say ok I get it I made my paymemt but late. THEY SAY BUT YOU NOW HAVE A LATE FEE IN A LATE FEE!! WTH? Who does that...if you have a choice.. Go somewhere else or just go without the stress and headache is SO NOT WORTH IT!!

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Angela M Scroggins - 6 d 8 h ago

I am Angela Scroggins and a long time customer of the rent a centre franchise and until recently, I have been satisfied with the service.

My employer reciently experienced a pay roll issue and was forced to suspend any monetary actions for a week. I explained my situation with my local rent a centre manager. He refused my explanation and said he would suspend the use of my phone. Despite the fact that I have paid for my monthly service. And will pay the remainder of the agreement next week. I am very disappointed with the character of my local store.

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Angela M Scroggins - 6 d 8 h ago

0

I am Angela, and I am a long time customer of the rent a centre franchise. Over all I am and will continue to be, satisfied with the service. Until recently there have been no real hiccup's in the road. My employer reciently experienced a pay roll issue. Through no fault of my own was forced to suspend any monetary actions for a week. My local rent a center refuses to accept my circumstance and has suspended the use of my phone and plan to lock my phone tomarrow. As well have also charged fees and refuse to acknowledge the fact that I have already paid for my monthly service.....very disappointed with the character of my local store........

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Heather Hager - 7 d ago

1

I put in an application online for an Asus gaming laptop that I needed for college. I called and said they would hold it till I came in the next day. I come in with my husband and kid and I'm told they know nothing about this hold. So he orders me one to be delivered in a couple hours...

They send me the wrong laptop.

They were suppose to send me another in replacment of what I needed. They never came. You need to rehire your staff and get a better organization and communication going on. I'm going to the store and ripping the store manager a new one. I came in as a new customer....I'm not coming back after this.

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Wondering willie - 22 d ago

1

Our district manager is awful, no leadership skills, no hiring skills. Maybe he's forgotten what its like to work in the store. He hires inept people at higher rates than employees that have been there years. He rehires people that have left under questionable circumstances! Put this guy back I the store so he knows what its like to work with the losers he hires! Wont name names but we are in north texas.

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Concern Consumer - 9 d 4 h ago

Well that is because the district managers are lack of training because they really do not know how to get the employees to feel good about the company their are working for if they are always threatening to be fired because RAC customers don't pay theirs bills or the numbers are not meet really hey you never know some lawyers might have a field day with this

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Connie Sue Bruns - 19 d 8 h ago

5

I have bought from Rent A Center's in Nevada, Colorado and New Mexico intermittently for the last 10 years. I have always been treated extremely well. I feel more like I am dealing with neighborhood shop than a big business! Of course I return the favor and am courteous to them as well. There are two gentlemen at the Farmington, New Mexico, Rent ACenter (RAC) that deserve the highest praise. First of all Tony Fetters, the manager is a decent guy who has honest and hardworking employees. I wouldn't have been able to buy my fantastic Samsung curved TV if not for him! Thank you so much Tony. But my big hero, is Mike Smith, the accounts manager! I had some unfortunate personal problems and Mike went way beyond the call of duty to help me get a payment managed for one month and make my contract more suitable for my situation! Mike you really are a smart businessman and kind person! Your valuable to RAC because men like you will keep the business thriving! But you have to have support to be able to do this and Tony your boss helps and allows you to be the best at what you do! So, to both of my amazing businessman and kind men at the Farmington, NM, Rent A center!

Thanks for being my RAC men,

Connie Sue Bruns

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Concern Consumer - 9 d 4 h ago

Hi well those guys need to talk to the other district managers in Florida and Kentucky and Tennessee because they really need help with how they make threats of firing employees with the others customers don't pay their bills it not the employees fault the customers belong to RAC not employees but the employees gets the blame RAC need confront the district managers about Being a bully

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Anonymous - 9 d 8 h ago

5

I used to work for rent a center until I as injured and was unable to work. Our store in Fulton Mississippi is amazing!!! I would send anyone there. The nold manger was amazing and the new one amber is great as well. Amazing customer service! Friendly! On time delivery! They are always willing to listen and help with any problems you may be having. 3006 is amazing store!!

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Okc - 10 d 4 h ago

1

I need to know who i talk to them pickn up some furniture that they were supposed to pick up since last yr. I need it picked up my daught have been trying to till them to pick it up and nothing

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Maisie Condon - 10 d 5 h ago

0

This company is a big fraudulent, fake, Consumer Reports company full of lies I wouldn't suggest using this company for any reason save your money

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Anonymous - 12 d 7 h ago

I am very disgusted on how Rent-A-Center treated me

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Anonymous - 12 d 8 h ago

I deal with the luzerne st scranton pa store. The worse manager, and employees all around. I had lost my job, and my husband just started a new job, and gets paid next week, Sean came to my house this morning, yelling, and trying to push through my door with my mother in law, and children. My daughter recorded everything including him telling my children we were teaching them to be criminals. When I contacted Gary the store manager he called me a liar. Well I want to see if I am still the liar after home office gets the videos I have of them.

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Anonymous - 12 d 8 h ago

0

Springfield, TN store manager is absolutely horrible!!!!!!! Who yells at a customer who has been with the same store for many many years paid every single time pmt was due and paid every single item off!

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Kathy McIntire - 12 d 9 h ago

0

Copy Of Complaint!

Rent-A-Center / Furniture

Parma Ohio, United States

Add a Comment

Contact information:

rentacenter.com

I've been a customer off and on for at least 10 years. I recently moved to Cleveland from Washington Courthouse. I had rented several different items when I lived in Columbus. I have struggled financially at different times but have always caught my accounts up and eventually paid them off. I had decided a couple of months ago to buy a new set of furniture. I looked at the Store in Parma Ohio and they had what I wanted so I rented it. My fiance' had gotten injured at work and lost his job. He recently found another one and will be paid in 5 days. I explained this to the store manager and he said they couldn't wait that long. He said I would need to pay at least $55.00 on the account to keep the items (chair, sofa, and loveseat). I told him I would get back with him. Unfortunately, it was too late before I could get back with him on Friday evening. It was Saturday morning and he calls my house at 8:13 am in the morning? Don't ever call my house that early or anyone for that matter. That is really rude.

Furthermore, I am returning the furniture and will take my business to Aarons or Rent To Own. I will not be returning for any other items again. I will also let others know how this story has ended after being a customer for 10 years or more. Must be it is a different store. The best store I dealt with was the one located at 4178 W. Broad Street Columbus, Ohio 43228. I always was able to get my account to date. You are not the company I use to know.

Thanks, Kathy McIntire

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Richard Morgan - 13 d 6 m ago

0

They are liars, don't stick to their return policy, and verbally assaulted my sick wife when the district manager called. The offices reasoning is he don't like being yelled at so he yells back. How is that professional. She yelled because he was calling her derogatory names and they are forcing us to keep something we can't afford

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Very loyal customer since 2010 - 31 d ago

0

I am talking to Shawn the district manager, he hung up on me, and put me on hold for too long, and I do not blamed all of these comments that all of the customers putting it. I am not going to do business with RENT A CENTER, AND I WISH THE CEO MARK SPEECE KNOW WHAT IS GOING ON YOUR EVERY STORES. THEY ARE NOT FRIEND, VERY RUDE, DISRESPECTFUL. ESPECIALLY,THIS SHAWN THE DISTRICT MANAGER, DO NOT LISTEN TO ME, AND TELLING ME WHAT TO DO. AND TELLING ME THE POLICY AND PROCEDURES OF THE COMPANY, AFTER I FINISHED DOING BUSINESS WITH THEM, I AM JUST A SHIT TO THEM. I AM ASKING THIS SHAWN, THE DISTRICT MANAGER ABOUT THE $50.00 SO I CAN USED IT FOR MY NEXT MERCHANDISE I WILL RENT ON OTHER STORE, BUT HE DID NOT MAIL IT TO ME. WHY ARE THESE EMPLOYEES OF RENT A CENTER ARE ALL HAVE AN ATTITUDES, VERY BAD PERSONLITIES, DISTRICT MANAGER HAS IS VERY RUDE, VERY DISRESPECTFUL, HUNG UP ON ME, VERY, VERY, RUDE. EHY, MR. MARK SPEECE?? PLEASE SOMEBODY CALL ME CONCERNING MY $50.00 SO I CAN USE IT FOR MY NEXT MERCHANDISE I WANT TO RENT. I HATE THIS SHAWN THE DISTRICT MANAGER. NOT LISTENING TO MY QUESTIONS, FIGHTING AT ME RIGHT AWAY, DO NOT LISTEN WHILE I WAS TALKING. I HATE THIS DISTRICT MANAGER, SHAWN. VERY, VERY, VERY RUDE, I HATE THIS SHAWN, DISTRICT MANAGER. PLEASE, PLEASE SOMEBODY CALL ME NOT, THIS SHAWN THE DISTRICT MANAGER. I HATE THE WAY HE TREATED ME. VERY, VERY, VERY BAD!!!! I CAN NOT BELIEVE A DISTRICT MANAGER DO NOT HAVE ANY RESPECT TO THE CUSTOMER LIKE ME. I HAVE BEEN RENTING IN THIS STORE SINCE 2010, THIS SHAWN THE DISTRICT MANAGER, IS THE FIRST TIME , ASHLEY BOTH ARE VERY RUDE, VERY DISRESPECTFUL, ASHLEY A LIAR. I HATE THIS N. PULASKI STORE. I DO NOT LIKE THESE EMPLOYEES AT ALL. IF ALL THE CUSTOMERS DO NOT RENT TO THEM, MAYBE THEY WILL CLOSE OR GO BANKRUPT . THERE IS THE ASHLEY FURNITURES DO THE RENTING, ALSO, AND MONTHLY IS VERY LOW. I THINK I WILL GO TO ASHLEY FURNITURE. MY GOODNESSS ashley, I hate that name. What the heck, I will go there and do rent a furniture and mattress. Please stop renting at the RENT A CENTER, NOT IF THE CEO MARK SPEECE DO NOT DO SOMETHING AND REPLACE THESE DISTRICT MANAGERS, MANAGERS AND ASSITANT MANAGERS FROM ALL THE STORES. PLEASE MARK SPEESE REPLACE YOUR DISTRICT MANAGERS, ESPECIALLY SHAWN, THE ASSITANT MANAGER NASHLEY AT YOUR STORE AT N. PULASKI, ALL YOUR MANAGERS ON ALL YOUR STORES.

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Smh - 16 d ago

'Sperg much? Ffs

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Linda Smith - 16 d 15 h ago

5

Hello everyone am here to testify how i got my loan from ACE CASH EXPRESS after i applied several times from various loan lenders who claimed to also testify right in this forum,i thought the testimonies where real and i applied but they never gave me loan. I was in need of an urgent loan to start a business and i applied from various loan lenders who promised to help but they never gave me the loan. Until a friend of mine introduce me to ACE CASH EXPRESS who promised to help me and indeed they did as they promised without any form of delay .I never thought there are still reliable loan lenders until i met ACE CASH EXPRESS,who helped me with the loan and changed my belief. I don't know if you are in any way in need of a genuine and urgent loan,feel free to contact ACE CASH EXPRESS via his email (hidden)}

Tell: +1 (hidden)

websit: http://acecash-express.mw.lt/

Email: (hidden)

Thanks,

Linda Smith

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Sharon Bixler - 17 d 5 m ago

5

Please send a sienna burnt orange couch to battlecreek Michigan I so want it

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