Information, reviews and public commentary for US companies

 

Rent a Center

Rating
0.486014
Web
http://www.rentacenter.com
Address
5501 Headquarters Dr.
Plano, TX
75024
Contact
Mark Speese
Role
Chairman and CEO
Phone
(972) 801-1100
Fax
(866) 260-1424
Employees
19,700
Twitter IDs
@RentACenter
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Anonymous - 16 d 3 h ago

You dont want me to to write a review right now !

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Anonymous - 16 d ago

Please do I would love to here what you have to say.

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perverted rca employee - 1 d ago

0

I told them to pick their stuff up on monday. They tell me it will be tu because monday they are booked up. ok guess what its the 6/23/18 and a peeking tom from rca in radcliff is looking at a 17 year old sleeping . she is my dog sisster .Wtf why would you look at a 17 year old sleeping in her bra and pantyies . i work from 5 30 pm to 4 am sometimes untill 6 am . this guy beat on the window and then almost busted the front door open . she is scared to death . they are suppose to pick up on tu 6/23/18 not sat. so her parnets are going to press charges when i get home tomorrow . my people next to me said they saw him looking in on her and trying to open the window as well. they said he opend the back door to the house and closed it real fast because of the dogs. Radcliff ky rent a cent you are sick perverts. its one thing to be doing your job .But to be looking at a 17 year old for 5 min through a window . then trying to bust the front door open . Then you open the back door . i hope when i get home the police find that perverted employee . Have 3 people who seen him do it.

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MD - 15 d 16 h ago

Some people are just crazy.... ! 1 tome

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Anonymous - 15 d 16 h ago

DISRESPECTED CUSTOMER-4 d 12 h ago

I CURRENTLY RENT FROM RENT A CENTER. TWO BEDS FOR MY CHILDREN. MY BEDS WERE RIDDLE WITH BED BUGS, WHICH ONE THEY SAID IT WAS NOT THEM AND ALSO MY APARTMENT COMPLEX CLAIMS IT WAS NOT THEIR FAULT EITHER. NEITHER COMPANY WANTS TO ADMIT THEIR FAULT. PRIOR TO GETTING THE BEDS MY I HAD NO PROBLEMS WITH BED BUGS. I STILL TRIED TO BE PROFESSIONAL AND TOLD RENT A CENTER MAYBE IT CAME FROM THE APARTMENTS. BUT AFTER SEEING HOW THEY ARE BEING EXTRMELEY RUDE TO ME ABOUT CONTINUING TO MAKE MY PAYMENTS. IT WENT FROM NO WORRIES TO THREATS TO MYSELF AND MY CHILDREN. I CAN NOT FOCUS ON PAYING FOR ITEMS THAT WERE RIDDLED WITH INSECTS AT THIS TIME BECAUSE I AM SPENDING ALL EXTRA MONEY PAYING OFF PEST CONTROL. I AM PLEADING WITH THEM BECAUSE MY FAMILY AND I ARE SLEEPING ON THE FLOOR. AND RAY FROM THE CORPUS CHRISTI LOCATION ON STAPLES SAYS THAT IS NOT THERE PROBLEM AND THEIR CONTRACT THAT CUSTOMERS SIGN SAY CUSTOMERS NEED TO PAY. I EXPLAINED THAT AS SOON AS I GOT MY CHILDREN TOGETHER AND GET RID OF THESE BUGS FULLY WITH PEST SONTROL THEN I CAN GET IN AND PAY OFF THE BUG INFESTED BEDS THAT WE CAN NO LONGER USE. HE THEN SAYS IF YOU DONT PAY BY TODAY THEN I WILL SHOW YOU (WHATEVER THAT MEANS) I ASKED WHY HE WAS THREATNING ME AND IF I COULD SPEAK WITH HIS BOSS. HE TOLD ME NO YOU CAN NOT JUST DONT WORRY ABOUT IT NOW. YELLING AT ME CUTTING ME OFF AND REFUSING TO LET ME SPEAK TO A HEAD PERSON. HE THEN GIVES ME A NUMBER AND SAID JUST TALK TO CUSTOMER SERVICE AND LET THEM TRY TO HELP YOU IM NOT GIVING YOU ANY NUMBERS. I TOLD HIM THAT HE COULD NOT TELL A CUSTOMER THEY CAN NOT TALK TO A HIGHER PERSON AND HOW IS CUSTOMER SERVICE SKILLS ARE HORRIBLE. HE SAID SO THEN SAID WELL NOBODY IS HERE ANYWAY. THE NUMBER GIVEN TO ME WAS FOR CUSTOMER SERVICE HELP FINDING ITEMS OR HAVING QUESTIONS ON RENTING ITEMS. I CALLED HIM BACK TO TRY AND SPEAK WITH HIM AGAIN AND LET HIM KNOW HE NEEDS TO PLEASE GIVE ME A VALID NUMBER. HEATHER ANSWERS THE PHONE AND PUTS ME ON HOLD, RAY THEN PICKS IT UP AND HANGS UP ON ME, I CALL RIGHT BACK AND SHE (HEATHER) ANSWERS AGAIN AND I ASKED HER TO PLEASE ASK RAY TO STOP HANGING UP IN MY FACE, SHE THEN SAYS OH DID HE, WELL HES ON A PHONE CALL RIGHT NOW. I ASKED HER HOW WHEN HE JUST ANSWERED MY CALL AND HUNG UP. SHE THEN BEGINS WITH HE IS ON THE PHONE, HE CANT TALK TO YOU. I UNDERSTAND ITEMS NEED TO BE PAID OFF, BUT THREATENING CUSTOMERS IS NOT GOING TO GET IT ANY FASTER ESPECIALLY FOR BUG INFESTED ITEMS THAT CUSTOMERS NO LONGER HAVE. NOW RENT A CENTER WILL FOREVER BE KNOWN FOR THREATENING FAMILIES

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DISRESPECTED CUSTOMER - 20 d 4 h ago

0

I CURRENTLY RENT FROM RENT A CENTER. TWO BEDS FOR MY CHILDREN. MY BEDS WERE RIDDLE WITH BED BUGS, WHICH ONE THEY SAID IT WAS NOT THEM AND ALSO MY APARTMENT COMPLEX CLAIMS IT WAS NOT THEIR FAULT EITHER. NEITHER COMPANY WANTS TO ADMIT THEIR FAULT. PRIOR TO GETTING THE BEDS MY I HAD NO PROBLEMS WITH BED BUGS. I STILL TRIED TO BE PROFESSIONAL AND TOLD RENT A CENTER MAYBE IT CAME FROM THE APARTMENTS. BUT AFTER SEEING HOW THEY ARE BEING EXTRMELEY RUDE TO ME ABOUT CONTINUING TO MAKE MY PAYMENTS. IT WENT FROM NO WORRIES TO THREATS TO MYSELF AND MY CHILDREN. I CAN NOT FOCUS ON PAYING FOR ITEMS THAT WERE RIDDLED WITH INSECTS AT THIS TIME BECAUSE I AM SPENDING ALL EXTRA MONEY PAYING OFF PEST CONTROL. I AM PLEADING WITH THEM BECAUSE MY FAMILY AND I ARE SLEEPING ON THE FLOOR. AND RAY FROM THE CORPUS CHRISTI LOCATION ON STAPLES SAYS THAT IS NOT THERE PROBLEM AND THEIR CONTRACT THAT CUSTOMERS SIGN SAY CUSTOMERS NEED TO PAY. I EXPLAINED THAT AS SOON AS I GOT MY CHILDREN TOGETHER AND GET RID OF THESE BUGS FULLY WITH PEST SONTROL THEN I CAN GET IN AND PAY OFF THE BUG INFESTED BEDS THAT WE CAN NO LONGER USE. HE THEN SAYS IF YOU DONT PAY BY TODAY THEN I WILL SHOW YOU (WHATEVER THAT MEANS) I ASKED WHY HE WAS THREATNING ME AND IF I COULD SPEAK WITH HIS BOSS. HE TOLD ME NO YOU CAN NOT JUST DONT WORRY ABOUT IT NOW. YELLING AT ME CUTTING ME OFF AND REFUSING TO LET ME SPEAK TO A HEAD PERSON. HE THEN GIVES ME A NUMBER AND SAID JUST TALK TO CUSTOMER SERVICE AND LET THEM TRY TO HELP YOU IM NOT GIVING YOU ANY NUMBERS. I TOLD HIM THAT HE COULD NOT TELL A CUSTOMER THEY CAN NOT TALK TO A HIGHER PERSON AND HOW IS CUSTOMER SERVICE SKILLS ARE HORRIBLE. HE SAID SO THEN SAID WELL NOBODY IS HERE ANYWAY. THE NUMBER GIVEN TO ME WAS FOR CUSTOMER SERVICE HELP FINDING ITEMS OR HAVING QUESTIONS ON RENTING ITEMS. I CALLED HIM BACK TO TRY AND SPEAK WITH HIM AGAIN AND LET HIM KNOW HE NEEDS TO PLEASE GIVE ME A VALID NUMBER. HEATHER ANSWERS THE PHONE AND PUTS ME ON HOLD, RAY THEN PICKS IT UP AND HANGS UP ON ME, I CALL RIGHT BACK AND SHE (HEATHER) ANSWERS AGAIN AND I ASKED HER TO PLEASE ASK RAY TO STOP HANGING UP IN MY FACE, SHE THEN SAYS OH DID HE, WELL HES ON A PHONE CALL RIGHT NOW. I ASKED HER HOW WHEN HE JUST ANSWERED MY CALL AND HUNG UP. SHE THEN BEGINS WITH HE IS ON THE PHONE, HE CANT TALK TO YOU. I UNDERSTAND ITEMS NEED TO BE PAID OFF, BUT THREATENING CUSTOMERS IS NOT GOING TO GET IT ANY FASTER ESPECIALLY FOR BUG INFESTED ITEMS THAT CUSTOMERS NO LONGER HAVE. NOW RENT A CENTER WILL FOREVER BE KNOWN FOR THREATENING FAMILIES.

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Stay - 20 d ago

They are absolutely ridiculous.I'm so sorry this happened to you same here I'm thinking that we Should find a way to really show these people for who they are I'm in upstate ny and they are horrible

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Sonny - 8 d 23 h ago

0

I live in wv and they suck here also....they keep harrassin my parents and my old lady someone will get an ass whooping and then a law suit.....ill own r store and I'll show an how to run the damn place with respect

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Eric - 5 d ago

0

I am from wv we brought couch set and the both are broken down and we haven't had them for 13 weeks Ashley told us they wouldn't fix them and rent a center said the same thing rent a center is a rip off

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Dumbass - 12 d ago

0

I bought a couch that is infested with bedbugs and the mgr said, they couldn't do anything about it. I'm trying to treat it and all the bites I received. DON'T BUY ANYTHING FROM THEM!!!!!I

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Jim - 5 d 17 h ago

Maybe now that rent a center has been sold things will improve. Maybe this new regime will encourage their employees thru incentives instead of threats. Threats don't work, all they do is discourage and make people look for jobs elsewhere.

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Kathleen Thomason - 7 d 8 h ago

1

My whirlpool cabrio washer is not working. It is, still under.warranty. I want the washer fixed now it has already been sent out once. Juan in the Hot springs, Arkansas rentacenter said they could get me another washer. I just want this one fixed. Since I just have paid it off. I do not want another washer and make an purchase for a washer.

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Stacey Moore - 8 d ago

0

I rented off them in parkersburg wv and I turned my stuff in and 2 days later they brought it back saying I have to pay for it and I told the hell if I do.I recommend of anyone is wanting to rent go to add-ons in Vienna wv.they are very nice and they don't pull no bullshit.

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d - 8 d ago

Well I must say your store in Sunray Plaza Holiday Florida is a disgrace out back. Trash everywhere. People pulling their vehicles up to the back door and getting stuff put in. Really?

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Disrespected and tired customer - 8 d 15 h ago

I wish they close this rent a center in newport news va. New Market. Got a bed I currently owe payment 2 on a bed. Lost hours plus family member so I am no even 30days late. They left a message on my sisters phone. That there is a warrent for my arrest. So I contact my local warrent office. There was none. Then 5days later leaving a paper tag on my door saying. Hi we found you. Return the bed. There is a warrent for your arrest. When I called the store. The female who did not want to give me her name call me a bitch and thief over the phone. Then hung up I call back. This guy called and ask to speak to a mob manager that was not in office. He to me that they where coming with the police with a warrent to search my house for the bed. Fyi I no longer have the bed. In the state of va they cannot take a warrent out for my arrest for thief. I never went the the store and stole anything. I so don't want to give them nothing more because how I was treated. They need to be fined. I am stress out over it. Something has to be done. Close all locations.

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Anonymous - 8 d 19 h ago

anonymous....I got a go mini laptop last year from rent a center close to where I live..I called them this year on May 2018 about a cracked at tthe corner of the laptop..they told me to drop it off so they can fix it..now they've been vcalling me that they can't fix it..still paying payments on it..they told me that the laptop doesn't have any value anymore..because what's its left to pay on it..I thought they have the free warranty to fix items while you're still paying for it..they want me to pay in order to fix it besides my payments every two weeks..what do you think about that?

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Valonda Morgan - 10 d 41 s ago

I have written you before you said you would get get in contact but you didn't do anything I have paid for a pub set two chairs need to be repaired they came to pick them up like 4 months ago maybe longer nobody ever kept in touch with me but they will call for the payments of the couch set

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Anonymous - 11 d ago

My name is Doris Helms/ (hidden)/ (hidden)....

Attempting to contact Mr. R. Ronk id # 190063 concerning case # 891248(status)

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Pissed off commerce City Colo customer - 11 d 3 h ago

Rented a "smart" 4K TV from the commerce City Colo store. They didn't bring the one that we saw at the store....but said it had the features we wanted. It would NOT hook up to the internet....every time I called to get help about it..the guy said I was doing it wrong... basically calling me stupid. When we moved...thought it would work at the new place because of having a better internet signal there...still would not work! Finally called corporate...got a tech out( not once did the store offer to send a tech out to fix it) the tech saw what we were saying...it was NOT a smart 4k TV. Decided to switch it out for a new TV that was smart. Went into the store the day they arranged to switch the TV's out, to pay.. asked DAVE to make sure that the new TV was a smart 4k. He smirked at me and told me in a snarky voice that all their TV's were smart. Long story a little shorter...he was very condescending and rude to me. Got the new TV finally and it is awesome....but for 9 months I was paying for a defective TV. Want compensation. We'll see.

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Anonymous - 12 d 6 h ago

0

THE STORE IN ORANGEBURG SC. IS HORRIBLE. THE NEW MANAGER IS LOST AND DOESN'T HAVE A CLUE AS TO WHAT CUSTOMER SERVICE IS. THE LADY THAT WORKS THERE IS VERY RUDE AND DISRESPECTFUL AND KEEPS CALLING ME BACK TO BACK. I DON'T EVEN SEE THE OTHER GUY THAT WORKS THERE ANYMORE HE MUST OF LEFT RUNNING. I BEEN RENTING FROM Y'ALL FOR OVER 10YEARS, I JUST PAID OFF MY LAST ITEM FROM RENT A CENTER AND WON'T BE BACK UNLESS THERE IS A CHANGE IN PERSONEL. OTHERWISE I WILL DO BUSINESS ELSEWHERE

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Essie Davis - 13 d ago

0

NEVER AGAIN ...... I WORK MONDAY THRU FRIDAY FROM 6AM TO SOMETIMES 10 AT NIGHT IM TIRED WEN I GET HOME MY PAYMENTS ARE DUE ON FRIDAYS I TELL THEM THE DEAL THEY SAID NO WORRIES WE'LL MAKE YOUR PAYMENTS ON SATURDAY. ... HERE COMES SATURDAY 9AM THEY CALLING I SAY ILL BE THERE WEN I WAKE UP YOU DONT CLOSE TILL 7 .. 1PM THEY ARE BANGING ON THE DOOR ...THEY SAID THEY CAN TAKE THE PAYMENT IN ...I WAS RELUCTANT TO DO DO BUT HE ASSURED ME IT WAS OK TOOK MY MONEY WROTE HIS NAME DATE AND THE AMOUNT HE GOT FROM ME ON A PIECE OF PAPER AND SAID THIS SERVES AS YOUR RECEIPTS....NEXT 2 WEEKS COME SAME SHIT HAPPENS BUT WITH NO RECEIPT...WEN I ASKED ABOUT MY BALANCE THEY GOT UPSET AND SAID THEY WERE COMING TO GET THEIR THINGS ....OF COURSE IM NOT OPENING THE DOOR AND I DIDNT KNOW THEY ARE NOT SUPPOSE TO TAKE MONEY FROM YOU AT YOUR HOME ....NOW THEY ARE THREATENING TO GRT ME EVICTED FROM MY PLACE IDK WAT TO DO

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Anonymous - 12 d 20 h ago

You don't have to give it back I am going thru same stuff they refuse my payment my dad told them get off his property an they called law but cop said he don't have to give it back,,

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Anonymous - 14 d 19 h ago

This company lies harasses people and am shocked at the lack of any kind of customer service. I was told by corporate office that the district manager would call me given and confirmation number and that I would not have harassing phone calls or people banging on my door until I heard from him. I never have. When I try to talk to anyone at store or a manager that you think might have some sort of repoir with a good customer they continue to yell make no normal conversation listen to anything I have to say or even grasp the conversation. I am happy to give back there now used half running appliances that they won't be able to get much for but that is the scam I'm so close to paying off but they want it back to rent to some other poor person. They call at least 30 times a day and use use personal cell phones have even threatened me to bring sheriff as if they would be bothered I have been a great customer paid my bill but have had a bad situation I'm selling my home they could even put the amount in escrow. But don't lie give me a confirmation number not allow me to speak to a district manager when that is what ciroerate told me to wait hear from. I'm now going to report federal trade commission because it's a scam that when you get to close to paying off they want back

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Lauricia Davis - 15 d ago

0

Have had a lot of problems with appliance and electronics from pinono store, stove, three TVs, two galaxy cell phones.

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Rental center - 15 d ago

1

Never again will I get anything from them

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