Information, reviews and public commentary for US companies

 

Rent a Center

Rating
0.420772
Web
http://www.rentacenter.com
Address
5501 Headquarters Dr.
Plano, TX
75024
Contact
Mark Speese
Role
Chairman and CEO
Phone
(972) 801-1100
Fax
(866) 260-1424
Employees
19,700
Twitter IDs
@RentACenter
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Anonymous - 20 d ago

0

Rent A Center is horrible I have no idea how they stay open!! They think you owe them a explanation for your payment I'm so happy I'm paying them off tomorrow!! I will NEVER EVER recommend them to anyone!! Their rude their a horrible company and I hope Arron's take overs their business!! I dealt with car dealerships better then them!! NEVER A AGAIN!!

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Anonymous - 1 d 10 h ago

I soo agree w/you! The only reason i used them is my son gave me a $209 voucher that he received 4 returning something. 1st they said i couldnt use it to open up my account & now they're saying i cant use it at all!!! Wth! I will never do business w/them again & I'm contacting the BBB. See how they like that!

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Pissed off customer!!! - 3 d 9 h ago

0

My local store delivered a dryer to my house that didn't work 2 hours after my scheduled delivery time!! So I called the store 20 minutes after delivery and informed them my dryer wasn't working at which time I was told someone would be sent back to my house in a few minutes!! Now it's 19 hours later and the store is closed and no one has showed up to fix the dryer!! This is absolutely ridiculous!!

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Unknown - 4 d 5 h ago

0

This is my second negative experience with rent a center. The first time I made payment arrangements and they came the day before to pick up the payment at my house. I informed the associate I will not have the payment until then and she threaten to take the merchandise. I politely agreed with her and unassembled the merchandise and gave it to her. Once it was in her possession she then says they can wait until tomorrow. Now this experience I was trying to make my payment and was rudely attacked by a associate on 71st and Jeffery in Chicago. All I was trying to do is make a payment and he was talking to me very rudely. So, after this I am done with rent a center they are so unprofessional they need re-training in customer service.

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Caro Michigan - 9 d 9 h ago

0

Caro Michigan is a joke thee last couple of years. I have been doing business with them since late 80s. I have had so many issues with staff and merchandise past 2 yrs - staff passes the buck so to speak and will not do their job, will not supply me with adequate prices or service. Different prices are quoted each person by each worker. Refuses to do their job. Manager doesn't even talk to customers. Sad sad day when I have done business with 9 different managers in same store in 5 years. Yep... 9 managers, countless assistant managers and other employees. They rent dirty items, broken items and continuois lazy. Aaron's needs to buy out every RAC so customers can get quality service and merchandise.

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Olga Motley - 9 d 10 h ago

0

I'm in Houston.. The location on Mesa Dr. Is HORRIBLE..I have been without a Refrigerator for 4 Days now... They have brought 3 different Refrigerator's to My Boyfriend & I Home within the this month & last month..the First one Had Roaches all in it & the Stove...they was suppose to replace both.& they only replaced the refrigerator...In Which is the 2nd One...and this one was Linking Water REALLY BAD ....the Ran a the way into my dining area...Now last week They brought the 3rd One to us..And this one is BRAND NEW ONE in Which this one Worked ONLY The First day Rent a Center brought it and then it STOPPED..IN ONE DAY....We have been WITHOUT A REFRIGERATOR 4 OR 5 DAYS.....I Have a 13yr old Child along with my Frustration dealing with Rent A Center...ALL OF MY FOOD HAS SPOILED & IS TRASHED BECAUSE OF RENT A CENTER..I AM ANGRY...VERY VERY VERY VERY FRUSTRATED..& DISAPPOINTED !!!!!!!!! WE WORK TO HARD FOR THIS TO HAPPEN & TO CONTINUE HAPPENING.... ALSO THE MANAGER THERE... Is So Very Very Rude & Speaks to Us Customers As if We're Beneath Him....I Don't Understand the Leadership in this company or the Compassion this Company IS SUPPOSE TO HAVE FOR THEIR CUSTOMERS!!!!!! I Definitely Need a Refrigerator Asap & Our Food Replaced....My Family Is using a outdoors Cooler to Keep us some Cold to Drink & We have been buying fast food for 4 Days Because of The Carelessness of Rent A Center!!!..smh ..My God..

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Okeechobee store sucks and don't care about the customers only the c - 10 d 15 h ago

I went in due to a business matter needing a computer I explained to the salespeople my needs I get home with a computer 5 times the price of when I can buy a block away from cent Store and it doesn't even have a CD-ROM I called the store and explain this I can't use it for my business purposes nor do I want to pay for a $700 computer that don't even come with word PowerPoint or CD-ROM drive I told them I'm taking it back to get one I could use if they had one but instead been harassed for a payment on the one I can't even use when I get off work I'm taking this thing back and never again will I do business with this place

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Mary Shoffner - 11 d 10 h ago

Sad you have people in your stores that have proven themselves to be dependable trustworthy and would be GREAT mgr. Material and you go and move someone from another store in when you need mgr. Realy sad

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Anonymous - 14 d 8 h ago

Rent a center hard at work lol

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Anonymous - 15 d 45 s ago

0

You need to take down the free Sam's day delivery it's not true and a lie. Even when my family had an emergency they said it wasnt enough. One star rediculous have to wait 10 days for delivery.

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mad in myrtle beach - 21 d ago

i have been a customer for a very long time and have pd off everything that ive rented. i have gotten a stereo that stops playing ive had it sent back 4 times for repair with no paperwork given to me to prove that a couple of times they have had it in repair or at their store for over a month. 2000. dollars later still same issues not playing at all. ive talked to mgr about exchange or refund he says he will make it right. now he is avoiding our calls and lying about looking for replacement. but they will call us many times the day our tvs are due. i have to send stereo off to manufacture to be fixed and pay that cost. i will be filing civil suit if nothing is done soon. i will not get anything else from them.

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Sarah - 24 d 5 h ago

1

I've been renting from Rent-A-Center in Marietta Georgia for a while now on South Cobb and for them to tell somebody that's not even on my paperwork that I need to come in it's very unprofessional and I'm very disappointed in them.

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Richard Y - 25 d 10 h ago

I would like to post a review . Your store Manager Bob on Lincoln Street. WORCESTER MA. Is a complete and utter asshole. YES ASSHOLE..

WTF is wrong with this company. 3 phone calls to collect a rental that is not due.

First off i paid in advance for a Ashley couch, not in stock. Waited 5 weeks for it. Then told it would be 3 to 5 weeks before it could be delivered. I had to rent a truck $145.00 and pick up and hire guys $150.00 to help bring into my home. THIS IS NOT THE AGREEMENT. I AM SEEKING LEGAL COUNSEL TO SUE YOUR COMPANY.

ALSO THE BRAND NEW COUCH IS DAMAGED AND OF COURSE LIKE A GOOD CUSTOMER HAVE NOT MISSED A PAYMENT.

IF COMPENSATION IS NOT MADE WE WILL BE IN CIVIL COURT.

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Richard Y - 25 d 10 h ago

I would like to post a review . Your store Manager Bob on Lincoln Street. WORCESTER MA. Is a complete and utter asshole. YES ASSHOLE..

WTF is wrong with this company. 3 phone calls to collect a rental that is not due.

First off i paid in advance for a Ashley couch, not in stock. Waited 5 weeks for it. Then told it would be 3 to 5 weeks before it could be delivered. I had to rent a truck $145.00 and pick up and hire guys $150.00 to help bring into my home. THIS IS NOT THE AGREEMENT. I AM SEEKING LEGAL COUNSEL TO SUE YOUR COMPANY.

ALSO THE BRAND NEW COUCH IS DAMAGED AND OF COURSE LIKE A GOOD CUSTOMER HAVE NOT MISSED A PAYMENT.

IF COMPENSATION IS NOT MADE WE WILL BE IN CIVIL COURT.

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RP Anderson - 25 d 11 h ago

1

Hello, I would like to file a complaint with the corporate office. Your store in Washington Missouri, has management staff that is unprofessional and argumentative towards loyal customers. I was given promises by the store, and when I contacted the store the management team went back on their word and talking to me like I was stupid. This is an unprofessional way to run a business or treat it's customers. I will also be filing a complaint with the Better Business Bureau.

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MV - 28 d 14 h ago

What is the policy with furloughed Federal Employees that have a contract with you? Do you like national financial institutions have people pay once the Government reaches an agreement and funding is agreed upon to pay Federal workers?

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irvin - 29 d 6 h ago

0

i think all you rent a center people need to go to hell with gasoline drawers on you take people money an don't give a fuck about them.

you make a person like me so mad i want to punch all of y'all in the mouth you are a bunch of thieves and modern day hoodlums. poor business i will tell everyone i know not to rent from you, i will tell them to go to arrons

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Raymond Morrison - 31 d 6 h ago

The Managers and assistant managers were inexperienced. I'm a past customer of a store in Jersey City NJ. I went to your store in Johnstown PA On Franklin Street. For Washer,Dryerâ„œfrigerator. First of all My bill was payed in full 2015 NJ Rent A Center. Johnstown.store lost a good.customer because, I Just transfered to a SISTER trucking co in PA when they called the.co we are known by codes not by name. And 2 of references they weren't happy with. All of which I wanted to make right. No Problem. I stopped in to explain . I was told I couldn't and wait six months what a joke. I went somewhere else my appliances were delivered 3 days later. Bad customer service. A customer that has a.good past with you.

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Ashley Haley - 33 d ago

0

The staff in Laurel, MD, are the rudest staff I have ever encountered in my life when conducting business!! The store manager, Jodi, should not even be a manager! She harrassed my fiance today because we are one week late paying. She claimed the tv is paid up until next Saturday yet she called today being very disrespectful! This store has no customer service! The day we came in to apply no one greeted us and we waited for 25 minutes. Then they gave us the application and disappeared for 20 more minutes though they had no customers. We ended up leaving and applying online. After getting our tv we were called the DAY BEFORE the payment was even due and the black lady there said "So are we coming to get the tv or you keeping it?" We had not even had the tv a week and the payment wasn't even due! Rude! When we received our tv it wasn't even wiped out! The previous customer's Nerflix and Hulu was still there! This store needs to close! It's a government shurdown! Yes payments may be late!

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R.a.w - 33 d 4 h ago

0

I rent from the RAC in Georgetown KY an the manager there Jerry is rude disrespectful calls u 6 to 7 times a day if your payment is payed the day it's due I called them an told them I was going to be out of town for a family emergency a family member pasted away an the manager Jerry called me everyday at least 6 times a day for 2 weeks while I was turning to burn my family an even after I talked to him an the other lady Courtney he an told me I would be there on this day when I got back in town an the both said that was fine but yet he still called me everyday 6 to 10 times when I wouldn't answer the phone

Flagged for review. 
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Anonymous - 36 d 27 s ago

Does anyone know the EIN for tax purposes?

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Anonymous - 37 d ago

One rac employed came to our property and destroyed the property please contact me emidialy (hidden)

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Anonymous - 37 d ago

From Jacksonville Florida....December 8th dewane called for me to make a payment on the tv while I was at work I told him he can go pick up the tv being the fact that I couldn't afford it someone else called me back and asked for a payment I told her I had already told dewane that he can pick it up I received another call asking if there was anybody home so that they can pick up the tv I told them yes shortly after that I received a call saying they were trying to pick up the tv if there was anybody home I told him yes.... the following week I received a calling stating that they were trying to schedule a pick up for the tv if there was anybody home I stated the workers pick up the tv already I was told he wasn't notified he'll give me a call back 2 weeks later I received a call to make a payment I explain I had already made a payment I was told the system said I never mad a payment I asked if they were the renter center on duns they replied no Norwood I explained your workers already pick up the tv I never heard anything from renter center until the next year The end of the year of December 2018 asking if I was ready to make a payment because they never received a payment since December 1 I was talking to a new worker I explained the situation to him I never heard anything back from him until Friday January 4th 2019 by this time I told him I can pay for the insurance of the tv but I will not pay full price of a tv your workers picked up being the fact that I wasn't home when y'all came to my house y'all can tell me anything to get me out of money I never heard anything else from them I checked my mail box and there I had a letter from the state attorneys o

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Anonymous - 38 d 18 h ago

This is carolyn. I am from hartford city indiana i got some furniture and a tv before christmas. The lady gave us a price then when went to pay on it she raised the price on me every time i go in the price is not the same then she said she ddnt say that am done with them

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Anonymous - 39 d 9 h ago

I have had numerous problems with the rent a center in Fargo North Dakota and they start calling me a 7am on the day or stuff is due and they call all day long the store is nasty and the people are rude

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