Information, reviews and public commentary for US companies

 

Rent a Center

Rating
0.408163
Web
http://www.rentacenter.com
Address
5501 Headquarters Dr.
Plano, TX
75024
Contact
Mark Speese
Role
Chairman and CEO
Phone
(972) 801-1100
Fax
(866) 260-1424
Employees
19,700
Twitter IDs
@RentACenter
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Anonymous - 15 h 27 s ago

0

I recently had a very disrespectful response from your store manager in penn hills PITTSBURGH pa.i spend alot of money and i feel it could of been dealt with more professional.

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Jasmine01 - 1 d 14 h ago

0

I went to the rent a center in Van Nuys CA and the manger by the name Gabriel is a real ass hole he gave me a job I work there for two week he never at work and the other guy luis is constally bugging me and didn't keep anything perfesonall always harassing me. Gabriel and luis they both leave for five hour and come back and expect everything done by the time they get back who knows what the hell they were doing for those five hours you guys really need to check on the store

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Lacey Sampson - 1 d 16 h ago

0

I will never buy anything from RAC again. I have been a customer with RAC for OVER 3 years and I have never been more then a week late on my payments. I went into the Franklin Pa store today to pay on my bill and I was called a 'bum' and told 'i dont pay my bills' and that 'I dont care they were there until 9 pm working because bums like is cant pay our bills'. They have lost my services, my families services, and many of my friends. I hope the word gets spread about how the manager is allowed to treat their customers.

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Angry Customer - 13 d 6 h ago

0

The Lafayette Indiana store on Beck Lane needs to be looked at. No one at that store has a clue. I'm a current customer and I pay my bill early, every week and so it's ontime with no hesitation. I was wanting to get a dishwasher so they didn't have any in the store so they said they would order one. About 5 days went by and I heard nothing. So I called and the guy Josh says "oh they tried to deliver that but you weren't home" so I said okay that's fine, go ahead and schedule it but let me know when this time. Then, the guy says " well you will have to come in and sign papers and make payment before delivery. I was confused they said they already tried to deliver it. Anyway I went in. I looked at the paperwork and it said Used. I questioned this because I requested new. He told me he made a mistake so I was getting a little Leary at this point. I asked to see the dishwasher so he goes in back and rolls one out. I opened it and it was NOT new. I couldn't believe it! So I said I wanted a brand new one. He said well I will order it. Another 5 days go by so I call to see the status of the order. Well you wouldn't believe it but Josh again says "I thought they delivered it" I couldn't believe my ears! I said no it had not. He said "let me call and find out and I'll call you back" well 30 minutes go by and of course no return call. I called the store and asked for manager. He said he didn't know anything about it but he would order one. I told him no way and that I will be there for a refund. I have paid off 2 items through them and they have lost a good customer. I will never recommend them to anyone. Horrible experience

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someone - 7 d 16 h ago

0

I have been renting appliances from Watseka Il store was told only 2 years . I paid those payments and they add interest when you ,make payments late. I am only $ 300..00 dollars from having the appliances paid off. They constantly calling and harrassing us I will never buy another thing from these crooked jerks.

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herrassed customer - 2 d 10 h ago

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I'm experience ing this to overc26 bucks they continue to blow you up and herass you not even two days late and only late because their direct withdrawal is effed up!!!!

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pushed away custimer - 2 d 10 h ago

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Terrible worst experience with any company I have ever had they push you away as a customer first I waited very patientlyvover 3'months to get a gas stove, when I did receive FINALLY I registered in the store for direct withdrawal on purpose because of my busy schedule its just what's easiest well two days after payment was due for a whopping 25.99 my personal phone wouldn't stop blowing up all to be told I had a payment due when I asked about the direct withdrawal in was told there was a company problem and I needed to go on line and sign back up I did.....only to have this repeat to the point they were calling my brother looking for my 26 bucks!!!!!! Ithen went online an DID IT AGAIN, again to get a call from my brother that rent a center is looking for their 26 bucks, now they ALWAYS get their payment and as I said I am a single dad 3 kids and work 60 hours a week that's why I had the direct withdrawal one less thing to worry about. The worst is I have never been more than a couple day and they herass you like your late on your Ferrari payment! I had planned on buying outright at end of month however after this sour taste I will be returning the stove and I will spend my money else where!! Definitely pushed me a way and I will never refer anyone!!!! Terrible customer concern

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Demico Golden - 2 d 18 h ago

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Account messed up 4 times a bunch of running around told different things in front of the face an the its changed up. So tired of their mistakes not being honest then when things wasnt right with them item the couch. They never looked at manager an i brought it to the manager attention it was never fixed when. When the magaer said more then once about fixing the matter\ problem never was fixed. They try to get over on u ask for a receipt of items full payment that was made on items never got any. Tired of their bull crap different sales customers been on the account an a dressed something was wrong an i was told to my face. So not professional to have a manager job an employers dont know what they're doing when it comes to your account. I rent 5 items from the 4525 S hamilton location columbus ohio

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June - 4 d 10 h ago

Rent a center sucks!!!

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Susan - 4 d 14 h ago

1

I recently got my washer and dryer back and the washer wouldn't ring out clothe. So I called the local office @ (hidden) and made arrangements for them to bring a different washer. They were suppose to show up today between noon and 3 and I didn't hear from then so I called back and spoke with the assistant manager by the name of Martin and he said he pulled up front and went to the wrong apt. Now wouldn't you think if u had the wrong apt in a 3 apt building u would check the others no he didn't bother he went back to the office and didn't bother calling me at all I had to call him he was very uncooperative with me on the phone and said that I should have given him the right apt but I did. He wasn't very nice to me on the phone saying I was calling him a liar and such. I didn't appreciate being talked to like that and asked if I could speak to a manager and he said he won't be in til tomorrow. But was very rude to me on the phone. He was the same guy I spoke with about a month or so ago and told me that I would have to come up with 2 weeks rent to get my washer and dryer back. But when I talked to someone else recently they were like no you only need like 20$ to get it back. I have been a very good customer and I went through a rough patch last year from Sept. To Dec. I don't appreciate being treated like this it was very unprofessional and not very good customer service. This store is in cumbia, mo on Providence road.

Very disgruntled customer

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HDonovan - 5 d 11 h ago

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The store in Fayetteville NC of Bragg BLVD should be SHUT down!!!!! Their DM, Danielle, is even worse than the employees at that store!! I had an employee get my address off the invoice and show up to my home at 1130 at night! Danielle, calls me on a private phone number, which she admits is her cell phone, so I refuse to speak to her cause that means its not recorded! She is so rude! The employees threaten and swear at me and my roommate and make demands! They have filed a claim against me and are legally supposed to let the courts handle the situation- fine with me their employees make me fear my safety. The employees also tried to enter my home when I was not there and my neighbor told them to beat it. Also, they have been told by myself many times, and their OWN corporate office to STOP contacting me, but continue to do so. I will see ALL of them in court and I will make sure this store is shut down. RENT A CENTER AS A WHOLE SHOULD BE ASHAMED THEY EVEN HAVE EMPLOYEES LIKE THAT!!!!!!! Not even a FULL star for a WHOLE corporation- that is down right pathetic.

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sl - 5 d 18 h ago

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The RAC in bossier city Louisiana 3125 Texas Ave have the most rudest mananger.This is the same manager they allowed back into their company after his face was plaster all over the papers for spending time in jail(Fred Smith)he called with threatsand that is not how you conduct business .if you I from a store that you are working on to retrieve the merchandise and return it should be left at that ...Not listen you are going to talk to me he has a background of abuse it's public knowledge he spent the last 30 days in jail and returned on "Fire".There are laws in place for a company to deal with customers besides threats especially if you been a customer for over 25 years with a excellent payment history

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Deana Mathers - 9 d 18 h ago

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I am furious, I was at 1784-A Columbus Ohio 43229. I was making a payment of $30 on one Xbox1, and returning the other Xbox1 that wasnt even opened. I was in my van when I was approached by a strange man, and was knocking on my window and would not go away. I called the store which I could see their front window, I had asked if one of the staff could come out and walk me in, or even just pop out their head so I could walk in there store. In a rude response I was told by a staff member that they were alone and with a client. I said I would wait, and in a rude tone, that they were by themselves and with a client. I waited for 15 minutes for them to get done. Again this strange man approached my van and I left. That was all they had to do, it was a safety issue. I have delt with Rent A center off and on for 15 years and never been so disrespected.

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Sacorria - 10 d ago

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I would like to know if u miss a week after being a customer for over a year I stopped paying on time cause if I come in pay u faithfully wasn't missing nothing but a week owing the same amount before it became late until they starting looking in my windows at dush dark and call and call on my job is it OK for them to harass u?I haven't paid them yet cause the store manager and the GM or very rude the Gm basically feel it's ok because i don't talk to them i don't talk to them nomore after them harassing a customer who has paid off items myself only owe 284 on one item and 794 on the other item i feel i need to talk to a lawyer because this is harassment this is not good this makes people stop paying them the store in New Warrington rd in Pensacola Florida is not one I recommend

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Yourmom - 15 d 9 h ago

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The store manager running the 162nd and division location, in Gresham Oregon, harassed my disabled mom for $129.33, and made her cry. The couch is two payments away from being paid off. This is the second time this woman had made my mom cry. Why is it socially acceptable to belittle people when money is owed? People don't enjoy owing others money. It's not like we don't know there's a payment one day past due. It's 2017. I understand coming across stern, so the money matter can be taken seriously, however, this was just too far. I've already told this woman not to speak to my mom so harshly. I've given her my phone number to call in case of a late payment, and she didn't put my phone number in the system. If she wants to continue to speak to people the way she does, maybe she should go work in an prison, or be a commander. Maybe rent a center could offer a class to their store manager Nah, focusing on people skills and professionalism. Every single other employee we've encountered has been great, and done everything in their power to provide excellent customer service, and communicate politely. I don't think a customer should be told about a females gynecologist visit. This woman shouldn't be aloud to speak down to her customers the way she does. There's nothing impressive about it, and I'm disgusted that rent a center allows a woman like her to work with the general public.

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Anonymous - 13 d 14 h ago

I truly believe you and calling the corporate office won't get it straightened out they are just puppets, you would think but then being the corporate office it could be escalated and handled accordingly NOPE all they do it take down the complaint and send it to a District Manager who is going to agree with the store regardless of how at fault the store may be.

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Anonymous - 13 d 14 h ago

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As a former employee of rent a center I don't advise anyone to go there. They are heartless selfish people who could care less about the person but more about the money. I took calls from customers daily complaining how the employees at the stores were rude and talk to them like they had tails. If a customer renting merchandise and say for instance a mattress and it had roaches or bed bugs the store would say it was the renters fault they already had them when in fact the store already knew they had the roaches or bed .. If the merchandise was damaged and the agreement is almost over they would prolong the repairing of the merchandise so that the lease agreement could end and they not have to fix it item. They were slow to fix issues but quick to call and harass you about a payment. Oh and for those reading I wasnt fired from there I quit because I truly didn't like the way they ran their business....

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Raune palmer - 15 d 15 h ago

Never will we ever go to rent a center again you guys just lost a customer who was with you guys for over 8 years. My husband and I were having g issues with my husband losing his job and we go into your pocatello store and talk to the assistant manager and he told us that he would talk to the store manager and call us back. Well we never got a call back and this morning your workers come to my house saying that we are here to get the items. Fine I don't care but for your management team to not communicate with us is bullshit. Your manager Robert is made because I made a call to you guys about how he treats people and how rude he is. When my husband was talking to him after I got done all he could say is how he didn't like the fact I called his boss on him. When he was on the phone with me he was rude and didn't care about anything telling me that I never called the store or came in which is a lie because I did both and have proof.

You guys need to do something about the pocatello store the managers are horrible and your delivery guys get the shit end of what they pull. When the delivery guys came and got the items that put our bed the couch and TV stand on ice to get wet.

Worse experience and we will never come back to you guys ever again.

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Anonymous - 16 d 20 h ago

1

I never plan to use Rent A Center services again. The reps that call are disrespectful often times. When I make a payment on time it is fine. If I'm a day behind they harrass you with calls. Call from different numbers. One rep today asked me if I had additional income coming in. I got frustrated with that comment and as calm as I could told him to wrap up the conversation. The store manager then got on the phone and made some reference about child support. Okay, like that is not even more insulting then asking me about how I'm coming up with money. Part of my state job deals with customer service. If I talked to a client that I would be escorted of out the building quick, fast, and in a hurry. I will never use RAC again. It's not worth the headache. *** Address: 247 Scenic Hwy S, Lawrenceville, GA 30045*** I should have just went to Aaron's or RoomstoGo.

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Monica - 17 d 14 h ago

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NEVER GOING TO RENT A CENTER AGAIN! It's absolutely incredible the hassle my family and I are going through because my brother in law received a BED BUG INFESTED bedroom set! We filed a claim and some lady named Sara who is NO HELP is literally ignoring us and giving us all these B.S excuses. I have children (1y/o & 3y/o) who I've had to send away to stay with grandparents. I have bites all over and have email pictures of them to sara from the claims, she sent an exterminator and he did confirm that the bed bugs were from the bed set from Rent a center! Now we're still stuck waiting around because she continues to ignore our calls, we still have the furniture in the house because no one has came to get the furniture like she said. I will be bringing this to my lawyer because apparently no one wants to help us and I WILL NOT continue to sit here and let these bugs wonder around my home biting at my family!.

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Anonymous - 17 d 14 h ago

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NEVER GOING TO RENT A CENTER AGAIN! It's absolutely incredible the hassle my family and I are going through because my brother in law received a BED BUG INFESTED bedroom set! We filed a claim and some lady named Sara who is NO HELP is literally ignoring us and giving us all these B.S excuses. I have children (1y/o & 3y/o) who I've had to send away to stay with grandparents. I have bites all over and have email pictures of them to sara from the claims, she sent an exterminator and he did confirm that the bed bugs were from the bed set from Rent a center! Now we're still stuck waiting around because she continues to ignore our calls, we still have the furniture in the house because no one has came to get the furniture like she said. I will be bringing this to my lawyer because apparently no one wants to help us and I WILL NOT continue to sit here and let these bugs wonder around my home biting at my family!

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Dottie - 18 d 14 h ago

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I paid cash up front for a recliner while recouperating from shoulder surgery. What a disorganized mess the Stuart, Fl Rent a Center is. Would never rent from them again.

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Anonymous - 18 d 17 h ago

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Had a experience with a employee at the azle location tell me he isn't trying to argue with me but.... then continued to cut me off and argue, then called me a liar and told me to calm down talking to the manager in the morning

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Deisy - 19 d 9 h ago

1

I am a client of the store in McKinney for many years, this is the first time that an employee, named Chris, was agressive, bad customer service, and was discrimimating against hispanics. I believe that you should monitor your employees. In the future, I will no longer be a customer.

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Anonymous - 20 d ago

You have a jeremy blake working at your store in morrisonville ny or plattsburgh ny you might want to do a background check on him he is a thief stole from last employer as well as several people here in nc he was also under investigation for sexual child abuse you might want to do an extensive check on him

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