Information, reviews and public commentary for US companies

 

Rent a Center

Rating
0.440288
Web
http://www.rentacenter.com
Address
5501 Headquarters Dr.
Plano, TX
75024
Contact
Mark Speese
Role
Chairman and CEO
Phone
(972) 801-1100
Fax
(866) 260-1424
Employees
19,700
Twitter IDs
@RentACenter
General profile image

Tamara Needom - 5 h 10 m ago

1

I had been renting from you all for three years I do not like the services that you have a quit with me you either sell broken down things or they go out when you have them then you try to give them store credit to purchase something else that does not help at all when you're morose of your merchandise is broken or it needs to be fixed the spirits I have had from you all is ridiculous I finally got you paid off after renting a washer a dryer a TV and a sectional from you I was bringing a stove from you which you could not replace it or you could not give me a brand new one so I had to buy my own because you all kept giving me broken down equipment but you couldn't take the payments between the worst stove and put it on the other things that I had and what the crap am I going to do I could not buy another stove if that's all you sell is broken merchandise why are you still open in to I have a washer from you all which is the latest broke and instead of me having somebody come and look at it because they would have took him back and gave me something broken and now it's completely paid off and nobody won't come and look at my stuff and to have a service person from Whirlpool come and look at my stuff it's going to cost me $100 that is ridiculous Rent A Center you are a joke you so dumb broke and crap and you do not fix it I am going to eventually get a hold of the Better Business Bureau to see what they can have done to you all I'm pretty for sure that everybody else has had this done to them my name is Tamara need them 5.3 674 8471 I would appreciate it if the supervisor can get ahold of me sometimes

General profile image

Pissed excustomer - 3 d ago

0

I rented a washer and dryer from the seller 14 the St store in Des Moines Iowa I took them back because the house I moved into has washer and dryer then my daughter and wife rented from them and they kept calling me about the payment I told them I don't have any from you the manager of the story was yelling at me I went to the store to kick his punk ass self and he left the store I don't like being called a lier that I never do and this store will not remove my information from their store why I want to kick his fucking ass for being so fucking rude this is what you call customer service not think corporate people need to be out training your employees how to treat people one day I will get him and that's a promise he's not going to talk to me or my wife and daughter the way he does his days are numbered

General profile image

Mark come here - 8 d ago

0

They are not professional shop Aarons one employee told me he was from the west side as if he was going to fight me or something really

General profile image

Anonymous - 9 d 7 h ago

0

U all suck. U all are a rip off and scam artist. Was told one thing and was charged another. Dont go to rent a scam in kalamazoo michigan. If u do u will be sorry. Even there main office people dont know there ass from a hole in the ground.

General profile image

Anonymous - 9 d 5 h ago

0

I have to agree with u i went to the same place is kalamazoo,mi. And wont go back. Aarons rental is a hell of alot better than rent a scam

General profile image

Scott Evans - 9 d 7 h ago

0

Dont ever go to rent a center they r scamers they tell u one thing then try to charge u another. And there employes r rude and want to thretn people.

General profile image

Roger Rabbit - 10 d ago

0

I recently went to rent a rip off got an item then was told one price in the but charged another price even though the lying internet site quoted a price then was sent a survey I filled the survey out thinking it was being done with complete anonymity after filling out the survey the store called saying it makes the store look bad henseforth then do make promises you can not keep!

General profile image

Mrs. Dresser - 10 d 8 h ago

0

This BS we lost our home in hurrcaine florance and had two Payments left on our fridge had Insurance and they will not allow us to use it and wrote it off as a loss,have bought many things from them and this is how they treat you ! They are a scam and charge you for fees like insurance and you can't use it we lost everything and they made it worse and I will let everyone know how they will rip you off

General profile image

Anonymous - 14 d 5 h ago

Just watched a video of one of your drivers running over a little dog clearly shows never attempted to miss it or didn't have the decency to stop almost like it was deliberate it has been posted thru out Facebook your company is only as good as your employees

General profile image

Annomous - 16 d ago

0

The Rent-A-Center off of Mayport Road, Jacksonville FL is hard to work with. You make your payment and they still call to remind you that your payment is due... duh... it's already paid! Also you ask them to come pick up furniture/appliances and they can't seem to find the time to pick the items up. We were on a deadline to move and they could not seem to come get their stuff. They run that store like a bunch of amateurs. The only thing good is the beautiful furniture and nice quality appliances and more but customer service is a sham. The guy who claims to be the manager doesn't seem to know what he is talking about when on the phone. I'm at least rating 1 star because the quality of th product is great. Don't ever use Mayport Rd Rent-A-Center ever. In my opinion those guys should be fired. I'm pissed!!!!!!!

General profile image

Melissa - 17 d ago

0

The rent a center in Charles Town, Wva is the dirtiest place ever they don't clean the furniture that was previously owned by someone else, the furniture has soiled spots on them, dog hair, lint, you lift the seats up off the couches or chairs you'll find paper, crumbs etc...the appliances have so much dust & dirt on them...boxes and unused boxes thrown throughout the store the carpet is never vacuumed you can see lint and pieces of the open boxes on the floor this store needs to be closed down...the employees act as if they don't know how to put payments in the system I went to make a payment and was in the store for $30 mins waiting for the guy to enter my payment no one came to help him, he was running back and fourth from the register to the back to try and get help...

General profile image

Anonymous - 17 d 6 h ago

I would like to make a complaint against a store manager name Jamil he supposed to be a regional for the store on Northwest 183rd and Northwest 47th Avenue I'm making this complaint against him cuz I don't know that he can talk to me any kind of way and I don't take it lightly also John that works in the store on 183rd and 47th Avenue John is a troublemaker and I don't know why that man still in that store it was me and another lady in that stole making complaints yesterday against John and some something about a refund for $16 with the lady but with me John change people's dates and your meal lies about it your meal is supposed to be the regional or whatever but I'm old enough to be as mother and your meal would not talk to me any kind of way and yesterday I would like to get a call from someone corporate for Rent-A-Center

General profile image

Anonymous - 19 d 8 h ago

0

Worked at your canton ga location and lasted only 3 wks . Store mgr did nothing all day but sit on chair behind the desk and play video gaes on his phone while making calls to customers who had outstanding payments. no follow up done on customers that were 45days and overdue on payments some calls had been made between 250-400 times same people called twice daily . no training just sped thru how to process items on computer then got attitude when asked to be shown again . states no credit needed but store mgr refused to do a sale for a customer . district mgr got involved and we lost sale due to the fact it was given to another store . I was told he was moving me to the creit side of the business when i was hired in as sales mgr. I do not knock on cust doors while you have a manager who sits in a chair all day and plays games on his phone . Very sad this company lets it happen

General profile image

Erin Cox - 20 d 9 h ago

0

So about a month ago one of you driver hit our basketball goal and broke it and kept going. Unfortunately I couldn't get a plate number so I didn't call the cops. My mother in law and I both witnessed this happen there was no cars coming and they had plenty of room to move toward the other side of the road. Mind you the basketball goal was on the side of the road not in the road and they still hit it. I called the Pascagoula MS location and spoke with one lady she had the manager call me back she said that she was not aware of any deliveries in our area although it was their area. She then said that she would call the Gulfport location and see if they did and call me back. I think it was a Jessica or Jennifer. So time went by and I hadn't heard anything so I called the store back a couple weeks later. Spoke with the original girl that had the manager call me she said that the manager was on vacation but she remembered the situation and they were supposed to still be looking into it. We are well over a month after this happening and still have never heard anything resolution and my son's basketball hoop damaged beyond repair. A big cooperation like your I would expect better then this. I was in the market for a computer for my college work but I will definitely not choose you establishment because lack of costumer service. Next time anything like this happens I will be 100 percent sure to call the cops. This is the message I sent on Facebook messenger. I could see where it was read and no response and I messaged them again and still no reply horrible customer service. I will never buy from this place considering this is the way they treat non-customers.

General profile image

unknown - 22 d ago

0

Don't buy furniture in the sc location horrible furniture is a waste

General profile image

Anonymous - 22 d ago

0

The district manager name Timothy Thomas is very rude and has an nasty attitude to his customers. he's very unprofessional. The service is horrible. And the items is garbage.

General profile image

Anonymous - 23 d 4 h ago

0

So theres this assistant manager at my Rent A Center her names kind of difficult but people call her L, this is in New Jersey. She has a terrible attitude and her customer service is absurd. She comes to my door demanding payments for my brother, when he doesnt even live here and her agression gets worse when you say no. Given that I am not my brother I am not at liberty to disclose my brothers information and she says you know what I am getting very tired of having to come out to your house over this. Its either you pay it or we take it.

General profile image

Katie - 24 d 15 h ago

1

Rogersville Tennessee rent a center is a rip off Joe gibson the manager is ripping rent a center off giving away free stuff marking it off as paid off he needs to be investigated

General profile image

Kristina - 26 d 5 h ago

0

LET ME GRIEVE!!!!! I am hating my store now!!! I AM DEALING WITH MY GRANDMOTHERS DEATH!!!!! I TOLD the store and the response was oh I'm sorry, your payment is due today you wanna do it over the phone or come in!!! WTF!!! I told them I'll contact them ASAP I'm dealing with ALOT!!! Yet they continue to call!!

General profile image

Anonymous - 25 d ago

Pay your shit ok? or have someone else do it. You are probably a shit payer anyways

Flagged for review. 
General profile image

Monique - 30 d ago

0

Woodstock, GA - Bellsferry. Very unprofessional. Purchased a bedroom set, once they were delivering I noticed the headboard was damaged and the night stand. I had them to take it back for a replacement. 2 weeks went by never heard from them until I made the call. Scheduled a delivery for yesterday 09/20/18 for 5:30 pm. I got home @ 5:15 waited waited, of course (NO SHOW). I just called the store @ 2:45 09/18 (no one called). Associates tells me the driver came by my house @ 9:30pm...REALLY..Lying ass..NO ONE SHOWED. Who the hell delivers furniture @ 9:30 at night. This company is the absolute worst. I immediately told the manager, CANCEL THE ORDER. He was trying to re-schedule deliver. HELL NO. RUN FROM THIS PLACE.

General profile image

Anonymous - 25 d ago

It's delivered at night because special snowflakes like you require we spend more time delivering shit than us actually delivering it. Plus we do 8 or more deliveries in a day across the map in our area. So don't be stupid and understanding. I'm glad you ran dumbass

Flagged for review. 
General profile image

Anonymous - 40 d 4 h ago

0

Do not do rent a center if u dont return item they put u in jail its bull shit shit happens

General profile image

Anonymous - 27 d 16 h ago

I had to deal with them they r a joke to me

General profile image

Anonymous - 25 d ago

If you paid your shit on time or accepted you had to return it you wouldn't have had the police at your door stupid

Flagged for review. 

Other Reviews & Comments

Costco
Dee Dying calf rescued from a dead pile at Costco supplier. htt ... 

Fox News Network, LLC
Julie Fox News is a joke. I try watching, but I just cannot. So t ... 

Verizon Communications, Inc
vicky The working conditions at XPO Logistics, a distribution cen ... 

AT&T
sanju This has gotta be the shittiest fucking service I have ever ... 

Netflix
robert Chelsea "white privilege" is a myth conjured up b ... 

Amazon
kiran j Amazon refuses to deal with bad, unresponsive sellers. Why  ... 

Wal-Mart Stores, Inc.
neha ch. Hello, I shop at your Shelbyville,In. store. I take my lunc ... 

Taco Bell Corp.
Anonymous I took my sister to the ER in Colorado Springs, Colorado..a ... 

Lowe's
sunny I just found out that Lowe's decided to close my card with  ... 

Papa Johns
Anonymous they are rude don't want your business and when regional of ... 

Lowe's
Anonymous I just found out that Lowe's decided to close my card with  ... 

Netflix
McCormack Chelsea "white privilege" is a myth conjured up b ... 

Jo-Ann Stores, Inc.
pat Bad experience online ordering , their site says halloween  ... 

Verizon Communications, Inc
Ronald B. Tobias The working conditions at XPO Logistics, a distribution cen ... 

AT&T
Fuck you att This has gotta be the shittiest fucking service I have ever ... 

Taco Bell Corp.
Nicole Ferrari I went to taco bell in Plymouth ma. , went through the driv ... 

Burger King Worldwide Inc
Larry I am a Soldier in Vicenza, Italy based on Caserma Ederle. I ... 

Taco Bell Corp.
chris Just a customer, they cannot prevent your from having a bod ... 

Taco Bell Corp.
pat loidolt I have been at taco bell for almost 4 years. I asked for so ... 

Taco Bell Corp.
angery customer I went to a taco bell on Morse Road columbus ohio on 18 oct ... 

Shell Oil Company
MA Crantz I have just spent the better part of one hour searching for ... 

Starbucks
coffee lover Go to a dermatologist and get a note. My fingers crack from ... 

Wal-Mart Stores, Inc.
clsims1961@gmail.com Hello, I shop at your Shelbyville,In. store. I take my lunc ... 

AT&T
DROP THEM LIKE THEIR HOT ! What a bunch of fucking idiots at att, they send a customer ... 

Fox News Network, LLC
Attention Management Oh where, Oh where do the postings go ? Oh where, Oh where, ... 

Nordstrom, Inc.
Bryan Have you heard of Anomalie for wedding dresses? They are ta ... 

Macy's
Laura parge I ordered a jacket online it came two days ago. I just noti ... 

AT&T
Bill I don't blame you for complaining to AT&T about this ha ... 

AT&T
Wes I literally just had this happen to me not more than a half ... 

AT&T
Linda Received my monthly bill which this month had escalated $50 ... 

JetBlue Airways
Kimipelli So I go to check in for our flight home-the whole 24 hour b ... 

Old Navy
First time shopper! First time at the Owens Mills Store, very sloppy store, clo ... 

Amazon
Anonymous Amazon refuses to deal with bad, unresponsive sellers. Why  ... 

GameStop Corp.
Sarah80 I have emailed Gamestop numerous times trying to resolve an ... 

McDonald's Corporation
Brooks Bahr I was treated very rude by the manager at store

Fox News Network, LLC
Sage replies on Disappearing Comments I have no idea why this site is not self clearing. Logicall ... 

Petsmart
mbarth2@verizon.net Today is my last day shopping at PETSMART. They refused to  ... 

Greyhound Lines, Inc.
Chutes Horrible service. Filed a complaint after five phone calls. ... 

Safeway, Inc.
Chad Graves Lady at Safeway head of cashier is awful to the employees.. ... 

Safeway, Inc.
Maricel This is the 3rd time I had a bad experience at Safeway. Eve ... 

Old Navy
L Blake Gastonia NC has the slowest, most poorly run store in the c ... 

United Airlines
Vlad ARTIFICIALLY INTELLIGENT THIEVES ARE HERE: UNITED AIRLINES  ... 

Payless Shoes
Anonymous Good morning,Just wanted to inform you that the Payless Sho ... 

Outback Steakhouse
James Brown I would like to advise you of what I experienced at your Or ... 

Fox News Network, LLC
Reply to Disappearing comments!!... Thank you for your reply. Do you think Google could be deci ... 

Tumblr
Anonymous I think you should contact the FBI. I have contacted them m ... 

Circle K Stores
Concerned but faithful consumer 7140 laurel lane in North Fort Myers Florida has had it's f ... 

Panera Bread
Unhappy Patron I have been to Panera Bread in Gainesville at least 8 times ... 

J. C. Penney Corporation, Inc.
Anonymous Couldn't agree more. The customer service is futile and the ...