Information, reviews and public commentary for US companies

 

Rent a Center

Rating
0.418431
Web
http://www.rentacenter.com
Address
5501 Headquarters Dr.
Plano, TX
75024
Contact
Mark Speese
Role
Chairman and CEO
Phone
(972) 801-1100
Fax
(866) 260-1424
Employees
19,700
Twitter IDs
@RentACenter
General profile image

Bri - 1 d 8 h ago

0

RentACenter, good place to work if you have no life. 12+ hour days for store managers. Their incentive program is to browbeat you about your numbers, woohoo. Can't leave without "permission", really? A good manager knows his job and doesn't need micro-managing. Harp on the inept but don't lump them all together.

General profile image

Cyn - 1 d 10 h ago

I'm so disappointed with the branch at Kanolehua Hilo Hawai'i. I purchased a sofa with loveseat which the payment was around $80 (est) then purchased a dinner room set. I then was told that my payment was $200.00 (est) so I paid it. Went down to make another payment and I asked why the payment went from seventy some to over two hundred and I was told by crystal that it was a figure that WAS JUST given. What? There's more

General profile image

Very upset long time renter - 3 d ago

0

My family has done business with RAC since the 1980's and never had an issue with any location until I went into the Main St location in Main south Worcester,MA. On 2 occasions they have refused payment unless it was double what I owed then they refuse to transfer my acct after being illegally evicted and brothers packed everything in moving truck, Then I tell them to have local store pick up merchandise which they never did apparently and now getting text messages saying they have had me charged with numerous felonies and there's a warrant for my arrest. I am nearly 40 3 kids never been in any trouble with the law work fanned hard to give my children what they need and then run into people who just care about how much money they can squeeze out of customers any way they can, I have just 2 question...WHERE IN THE WORLD DID THE MAIN SOUTH STORE IN WORCESTER MASSACHUSETTS FIND ITS EMPLOYEES???????? And Do they always lie and refuse payments like this store and then threaten criminal charges or agree to have items picked up, not do it and then text the client stating they have sworn out warrants for their arrest

General profile image

Jimmy gentry - 3 d 10 h ago

You should provide each truck with the proper tools to get the job done

General profile image

Pattie w - 3 d 13 h ago

0

I am very frustrated with rent a center East Cumberland street . Lebanon Pa . I was told I'd have my sofa to day between 12-2 it's three o'clock so I called I was told once again it's for another day. This is after they screwed up trying to give me a different set for a high amount so we ordered this sofa and now they can't deliver it till Friday after I was told it be delivered today . This is very frustrated

General profile image

Moolah - 8 d 5 h ago

0

The worst company ever customer service very ridiculous and rude I had a bed and platform from these people at which the way they call and harass you as if your gonna relocate with there items payment due on a sat at which my schedule did not work with the operation of store hours yes I have been late with payments but it gets paid and so now I'm late and the representative has the nerve to say when is your payday how much do you make if you could not afford it why bother really and they call all dam day I work and can't answer worst customer service ever

General profile image

Anonymous - 8 d 8 h ago

0

Worst company I have ever dealt with . Unprofessional, inconsistent and rude. Never will I order from this company again.

General profile image

hootie - 10 d 13 h ago

0

Dont deal with the one in Seaford DE. The service is the worst it could be.

General profile image

customer service is so bad - 13 d 16 h ago

0

customer service is so so so bad

General profile image

Shocked - 14 d 11 h ago

0

It is funny how a manager of a corporation like this is allowed to represent the company in a way that they wear their uniform into a tavern and get intoxicated and start fights and beat people up. I will never and would never allow a manager of my corporation to conduct business in such a major. This is very unprofessional and very disrespectful to a business. Unbelievable!!!!

General profile image

Anonymous - 18 d 15 h ago

I need someone like a CEO or high in office to contact me ASAP.

I was told 3 weeks ago I only owed 190 something Today i was told 270 . I know their have to be robbing me of my hard working money! Please contact me

General profile image

FRAN - 19 d 6 h ago

0

Never use Rent-A-Center at 130 Dolson Ave, Middletown. I staged a home and told the salesman the owner will be there. When they arrived with the furniture, they would not leave it saying I needed to be there. I called and they denied saying it was ok for the owner to be there. Had to run over there and they left and came back 2 hours later and I had to have my husband help them unload. When they came for the pick up it was scheduled from 3-5, I called at 4 to see what the estimated time was, just got to run around when I called. Called at 5 and was told be there by 6. They finally showed up at 6:15 and was told it was always scheduled for 6. I waited from 3pm to 6pm, I should of been called that they were going to be late. Every time I called the store they just kept saying on the way.

WOULD NEVER USE THIS STORE AGAIN

General profile image

KAY - 19 d 11 h ago

0

I HAVE BEEN CONTACTING THE STORE AT 718 EDGEWOOD AVE IN JACKSONVILLE, FL SINCE 4/25 IN REGARDS TO A BUNKBED THAT I PLACED ON ORDER. I CALLED TODAY AND WAS GIVEN THE RUNAROUND ONCE AGAIN...THIS ORDER HAS BEEN PLACED FOR OVER A MONTH NOW. THE LADY WHO ANSWERED THE PHONE WAS RUDE BEYOND ALL MEANS. I ASKED FOR THE MANAGER AND SHE STATED THE MANAGER WAS OUT. I ASKED FOR THE STORE NUMBER AND HER NAME AND WAS GIVEN THE RESPONSE "DON'T WORRY 'BOUT MY NAME". SHE THEN HUNG UP ON ME. I CALLED BACK FROM A DIFFERENT NUMBER WHERE SHE ANSWERED AND STATED HER NAME (UNKNOWINGLY) TO ME. HER NAME IS TRACY AND THIS CALL HAPPENED TODAY 5/28/19 @ EXACTLY 5:30 PM AND 5:34 PM. PLEASE PULL THE CALL SO YOU CAN SEE WHAT KIND OF EMPLOYEE IS REPRESENTING YOUR COMPANY.

General profile image

Govani - 23 d 11 h ago

0

Hi! My is Govani and I sign up with you guys online and someone named Ana reached out to me to open an account with you and be able to get what I needed store #40 1638 Bruckner Boulevard bronx ny 10463. Everything went through fine I made my first payment but now is time for me to make my second payment but the item I ordered I still didnt receive it I had called the store several times spoke to Store Manager Martin and also a seller Ana they both gave a day for my item to be delivered and up to today it was still a problem both person gave me there personal numbers for me to get in touch with them and I received my item and I did called and no answered and today I decided to walked in the store because they both said my item were going to be delivered by 330 and for me to called went i get out of work and they totally ignored my calls and when i got to the store the store manager apparently had stepped out and Mrs.Ana was inside the office and never came out to give any explanation the gentleman that actually assisted me went to asked her about my item and why they havent be delivered and her answered was she didnt know. I asked for my payment back and I still havent received it. This needs to be fixed I never got the item and now they dont want to give my money back went they are the one who dont know what costumers service is I do work in the retail industry and I dont treat my costumers like this or allowed any of my associates to do so. I would like for an actual professional in this company to reach out to me because i will be taking this matter to court

General profile image

Anonymous - 23 d 13 h ago

1

They full of it when they say 6.00 till June 1st that's only if your not old or a senior citizen

General profile image

Mary Padilla - 23 d 14 h ago

0

I am a new customer to Rent a center and ignored reviews and decided to give them a try. I signed up in March 2019, with Store Manager Javier, who was very pleasant and helped us through the process. We have no problems with Javier, in fact, called him 2 weeks ago inquiring about another item that we were considering. During the initial sign up, I scheduled an auto withdraw from my bank to have the payment deducted every month. April payment was paid with no problems and now we are in May. My husband receives a call from acting manager Adriana who refused to give her last name. Adriana called my husband asking for payment for May, my husband explained we have auto payment and she then threatened and stated our item is scheduled to be picked up. My husband shared with me what the conversation was about and I immediately called the location #876 Santa Fe Springs office and asked to speak to Javier, store manager (the person who initially assisted us) who is on vacation, I then asked to speak to the acting manager and Adriana answered, I explained who I was and expressed that we are new to Rent a center and that my husband received a disturbing phone call from a female, in her office stating that we did not make May payment and that we are scheduled to have item picked up. I explained to Adriana that payment was deducted from my bank account. Adriana went on and on about how first initial deposit does not count as a payment. I told her we have made April payment and May. Adriana did not listen to what I told her about us signing up in March 2019. Adriana went on and on about how we are new customers and that deposits don't count as a payment and I expressed to her that I was aware and that once again we have already made a payment in April and now May. Adriana continues to want to talk over me as I am explaining to her, she asked me if I could let her talk and I told her no, I am not done. She went on and on over my voice and said I was rude and hung up on me. I called Rent a center back and she answered, I asked her for her last name and she refused. She said she will give me information to Javier and if he calls me, he calls me if not I can call him. This girl needs to be fired or be taking back to training. No one deserves to be treated badly or belittle.

Please have some reach out to me regarding this matter.

General profile image

Brian Parent - 30 d 18 h ago

0

Me and my wife Rented a portable Haier 2.1 cu washer and dryer from the Lisbon st Lewiston Maine store.The washer top side screws was broken. The manger told my wife this washer is Temporary he was ordering a new one. Now that it's been six months that past manager is now Northern Maine district manager lied said the new manager of the Rent a center in Lewiston location. They are in fact not ordering us a new one the new manager admits that the past manager lied to us ! My wife called the Maine Attorney General was given the number for the consumer protection agency to call Monday. We have called them to pick up their broken product and returning our monthly payment back. I am also switching to purchasing it from Aaron's in which has one brand new like we wanted with no lies. It's actually a BIGGER AND BETTER WASHER DRYER COMBO!

I have bought well over $20,000 worth the merchandise from Rent a center but not ever again will you get another penny.

Respectfully,

Lost customer for Life,

Brian Parent

General profile image

Brian Parent - 27 d 17 h ago

0

Update we looked up Aaron's In Lewiston Maine just down the street they indeed have the bigger washer & Dryer. Aaron's also we have no payment due until next month and it's even CHEAPER no lies ! The regional manager of Rent A Center called my wife then finally offers a new washer but by then the trust was long gone already decided to Rent from Aaron's. I actually thank you Rent a Center for getting me to leave your business to buy from Aaron's from now on in my future needs. My also calling the consumer protection agency of the Maine Attorney General just like others should do in their states We have rights.

Respectfully,

Rent a Center Lost customer for life

Brian Parent

General profile image

Brian Parent - 23 d 17 h ago

0

Today our bigger Portable Washer and dryer delivered and setup today by Aaron's it's also cheaper per month and new with the rack. Also I got wheels on the bottom of the washer like we were supposed to have. The one from Rent a center was supposed to have wheels didn't come with them and Rent a Center didn't care about dragging it accosts the floor without wheels I am disabled therefore not easy as wheels for my body. I now have a future company for my needs ( Aaron's ) no longer Rent a Center with the reviews on here and not a single response from your company shows that you don't care about customers at all do you ?

Respectfully,

Future Aaron's customer

Brian Parent

General profile image

Dissatisfied07 - 25 d 10 h ago

0

Frankford Avenue Pennsylvania RENT A CENTER is unprofessional and repeatedly bangs on your door, peeping in doors and windows, threatening you etc even going as far as questioning a young child inappropriately about who is home with her or if someone is home with her like some sort of pervert. They go to your job and just flat out go way too far. I will be looking to see who I can complaint to and file a harrassment claim and/or file a police report because there should be limits within the company for sure

General profile image

Redman - 27 d 31 s ago

0

I got some stuff from them to and it seems like when u frist start off with them there all nice and all that bs but as soon as u get to being close to paying it off that's when there quick to take that shit back that's straight highway robbery for real when u Frist get it there like o no problem make double payment next week next month whatever but when u only owe a few bucks left they want to come take it and yes they stalk your life like for 50 bucks there beating on your door calling every body they can lmao place Is a joke

General profile image

Rebecca - 26 d 13 h ago

0

The rent a center here in rogersville Joe gibbons and Jordan Cruz are stealing from the rent a center they are letting people get stuff from rent a center for free they a charging it off then when people sale the stuff they go back and get more stuff its insurance fraud thry file the merchandise with insurance and then they give it away Joe Gibson has been reported nothing done i received a certified letter wanting me to return my furniture by the 25 i owe one more payment on my furniture Joe gibbons and Jordan Cruz needs to be fired rent a center needs to shut down they are thieves and liars my name is Rebecca russell i need the corporste to get a hold of me it's time the two lose there jobs rent a center is a joke put arrons here replace rent a center

General profile image

Duh - 25 d 13 h ago

So this guy didn't make his payments and give a low review singed a contract saying it's okay mostly

General profile image

Richard beltran - 27 d 7 h ago

3

Your store in garden city ks.we rent and are harrased after closing hrs by salesperson john he called a hour after closing and went on about how wecare late and was very rude calls on and on he is very personal . I will not be renting again and will tell my friends and relatives not to rent until something is done about him

General profile image

Anonymous - 29 d 7 h ago

Called Krystal the manager of hilo store ,gave her a chance to fix problem, and she lied again. These people are thief's, my name in Michael Remen, check out my refer buy last month, she said was used for 2 weeks, in real was used over a year and worked on 3 times. She should be fired if she lies to everyone like that. What a crappy store.

Other Reviews & Comments

Outback Steakhouse
Anonymous Went to the one in cuyahoga falls and never again will i go ... 

Safeway, Inc.
Michael Mc Namara The drinking water fountains at the Millbrae ca store has f ... 

Wal-Mart Stores, Inc.
Frequent Shopper I have to say that the Walmart in Norterra, Phoenix, AZ is  ... 

Circle K Stores Inc
Happy customer! The circle k on 19th and Happy Valley Rd. In Phoenix, AZ. I ... 

Jack in the Box Inc.
Ilai I went in to the 875 kapiolani Blvd 96813 Honolulu, Hawaii  ... 

Dollar General
Miller Great customer service at store 11445. My main concern is t ... 

Lowe's
Anonymous, Clermont, Fl Retired from Disney where I learned how to give exceptional ... 

Fox News Network, LLC
Warning! Warning, TDS has reached epidemic proportions. All Democrat ... 

Amazon
Thomas I with you they closed my acct saying I had too many refund ... 

The Directv Group, Inc.
Dottie Let me know if you get any information because I'll sign it ... 

Domino's Pizza, Inc.
Anonymous I was a long time employee just quit this last week. They w ... 

Cheddars
Karen Went to cheddars today for Father's Day, my husband

Subway
Barbara Archer I usually have s great experience at Subway. Tonight we had ... 

Food Network
Anonymous I hate how Sunny Anderson always talks with her mouth full  ... 

American Airlines
Seriously Again?! Lost luggage again!! In my job, we fly American Airlines be ... 

Ashley Furniture
N Lopez 10 days for a refund is a lie. I purchased a dining room ta ... 

Barnes & Noble
God No he is not

Delta Airlines
Emma This is the exact same thing happening to me right now. It  ... 

Church's Chicken
Boyd Harris Churches #10313 in Tifton Georgia wins no prizes from this  ... 

TGI Friday's
Ben Cheski The overall experience of Wayne, NJ TGIFridays was a very u ... 

Buffalo Wild Wings
Cathi W. Father's Day 2019 Cypress TX - There was a row of feathers  ... 

Coach, Inc.
JL product. I am a solid customer, however, I am not certain I ... 

Dillard's Inc
Concerned Customer The Dillards in Friendswood is so hot my mother ,who has he ... 

American Home Shield
Anonymous AHS is terrible... professional thieves hidding behind a co ... 

Houston's Restaurant Inc
Kyle Frasure Hello my name is Joel price from New Orleans.Enter y'all pl ... 

Taco Bell Corp.
Daniel I have been in line for 40 minutes this will be the last ti ... 

Google Inc.
Chanequa Reid Hiy me is chanequa Reid I am very unaware and afraid for th ... 

McDonald's Corporation
Diane Why oh why are you renovating your restaurants to look so u ... 

Dish Network
l;indy postma i took over a home abd found dish equipment wherew do i hav ... 

T-Mobile USA, Inc.
Anonymous T Mobile is a dishonest, greedy company. DO NOT DO BUISNESS ... 

Best Buy
Best Buy Bye bye, we don't want you wasting our time anyway.

American Express Company
Anonymous Brainwash people to what?

Greyhound Lines, Inc.
Tia First of all the bus driver was late, she was supposed to b ... 

ADT Security Services, Inc
Anonymous This is crazy

AT&T
SANDY HAS NO REGARD FOR THEIR CUSTOMERS --THEY RUN YOU AROUND TO  ... 

Ross Stores
Beatrice On 6/15/19 I made an attempt to enter your Baker, Louisiana ... 

eBay, Inc.
Tamara L Johnson I have been restricted from EBAY for low selling. Your repr ... 

Paypal
Miss Hamilton Customer service was not helpful . My card was stolen and I ... 

Instacart
Chernor musa Jalloh My account is charged $99 for membership fees which I didn' ... 

Earnhardt
Jim K Earnhardt in Gilbert. I felt ripped off and when researchin ... 

Geico Corporation
John It's a damn shame that we must be subjected to stupidity of ... 

The Wendy's Company
Anonymous Not sure if they changed the brand of the spicy chicken or  ... 

Rite Aid
Anonymous I have purchased a blood pressure machine from Rite Aid The ... 

Netflix
Dennis Agree totally, with less than 1% of the target audience, th ... 

Priceline
Jetro BBB complaint Sending.......... inbound......1-800 staff no ... 

Ford Motor Company
Earnest Bought a brand new F150 5.0 supercrew 4x4 and motor is burn ... 

LA Fitness
Ma Most of the time hot tub is not working. And once closed be ... 

Burger King Worldwide Inc
Leonardo diaz Berger king 891 west 49 st store #22 service was terrible t ... 

J. C. Penney Corporation, Inc.
Mary Morton June 16, 2019 To Whom It May Concern, I have an 81-year-old ... 

The Home Depot, Inc.
Omar Home depot sub contracted there work to a company called pr ...