Information, reviews and public commentary for US companies

 

Rent a Center

Rating
0.35
Web
http://www.rentacenter.com
Address
5501 Headquarters Dr.
Plano, TX
75024
Contact
Mark Speese
Role
Chairman and CEO
Phone
(972) 801-1100
Fax
(866) 260-1424
Employees
19,700
Twitter IDs
@RentACenter
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Ron martin - 10 h ago

0

Hey i am ron martin yall are very unprofessional yr store in memphis ,tn is very poor i will not recommend anyone to buy any thing from them i ask for a monthly payment an u pay an then here.theycome wanting there merchandise. I see why everyone is going to aarons u want so much a month for a game an lab top an going to say yall dont do monthly but on there i will report to bbb

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Angry Customer - 14 h 12 m ago

0

The rent-a-center in Lakewood, CO on Alemeda, cannot get their information straight, we have had a total of 4 (now 5 counting today) payments since we have acquired the equipment, each time we were told a different price, we have had to have our contracts re-printed 3 (now 4 times counting today) because the information on the contracts doesn't match with what they have posted on the e-pay account. The amount is $20 more than what is listed on the contract and we are being charged for the benefits plus that we specifically told the rep that we did not want. We have spoken to the manager numerous times and she continues to tell us that we have a lower payment than what we paid, but wont credit the extra amount we paid to our merchandise. My husband has called and complained numerous times, and they will not keep their promise. We were told that a rep would hand deliever our new contracts to our house because of the inconvience and no one ever showed up. As soon as all of this is settled, we will never do business with rent-a-center again.

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Anonymous - 12 h 8 s ago

Well that tryed to charge 108 dollars to bank

29th put asking me.

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Scott - 18 h 30 m ago

1

The rent a center in Greensboro on Meadowview Road took money out of my account, twice, that I never authorized. Guy on the phone said since I was late last time they "thought" I was set up on auto pay. So, let me get this straight, you THOUGHT I was on it. So you went into my account and you authorized it, cause you thought I was on it, saw I was not and you put me on it. He said I had to go online to change it. I never set up an online account with them. I always called and paid over the phone. I asked for the manager and "she was in a conference call". I call B.S. I asked him to have her call me when she is out of the conference call. He waited a few seconds and then just hung up on me. I have the use of free lawyers at my work. I pay my employer monthly to have access to these lawyers. Time to use them if corporate does not make this right today when I call them.

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a mad bitxh - 1 d 10 h ago

0

We went from the race on prospect Ave in kcmo they are the rudest people I have ever came in contact with, don't never give them your debit card info cause they will use it before y Po up payment is do....I rented a bedroom set a week later my room was in fest ed with bed bugs took the thing out side and sprayed and they ran every where....They been blowing up my phone leaving nasty messages well they can have there set back and I have paid plenty stuff off from other races but the prospect Ave in Kansas City Missouri is the worst someone really needs to come into that office and clean house!

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Anonymous - 2 d 17 h ago

This is my first time renting feom anywhere and NEVER again! Workers are very rude and unprofessional. Their phones weren't working so I couldn't pay over the phone while out of town. So someone left me a message from another store saying to call that number. Worker called leaving message like we are friends telling me what she do and don't appreciate. Last time i checked i was the customer. NEVER AGAIN!

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Nancy W - 3 d 10 h ago

0

I have a matter with the way i have been harrassed by the employees at your North Plank RAC in Newburgh NY. I dont know the womans name that works there but she should not be doing any kind of customer service. Quick history.....i have purchased 2 laptops in the last two years from RAC 1 was paid off very quickly due to tax season and the 2nd one in the following year was paid off in the time the aggreement is for. Comming up to the last payment for the 2nd laptop we started a new one for a flat screen tv. Customer service that we had received with the first laptop Excellent. The 2nd was a hit or miss depending if we spoke or had to deal with this one young lady in particular. We also had the same problems with them calling before our payment was due and now it has just gotten worse with this one particular girl. She is young enough to be my daughter she is very disrespectful and rude. I would call to either make a payment and she would not speak to me because i was not the first person on the application......i was a co renter all of my info is on the application as well. We switched from weekly payments to bi weekly payments because of the harrasing phone calls from her to the point my fiance wont even answer he just tells me to call.....currently this past week it has gotten completly out of hand she has called both of our cells while we were at work and unable to answer. has called my mother in law stating we are late on a payment and urged my mother in law to contact us and have the payment made. She has called my fiance 3 times in a row from different numbers. And then called his boss while he was at work and stated he was late and to urge him to tell

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NancyW - 3 d 10 h ago

0

my fiance to come in and make a payment granted yes we were a couple days late...only because this lady told me my payment was now 140$ after being late 57.00 and a late payment charge of 7.50 does not equal especailly since our next bi weekly payment is due next week....im tired of the harrassing calls one late payment and they are by far worse then a debt collector!

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Anonymous - 3 d 12 h ago

1

Yes I am have a personal matter with the way I've been treated at a location of Rent-A-Center because I pay my bill every two weeks and the manager called me saying that I did not pay my bill which it was paid but because the workers they hired they do not train them the way they should be she tells me to make sure I bring in my bill but she is kind of food has no class and her way of talking with people or with me of course and another thing I've been waiting over 2 months for a handle or dryer door to be replaced on more than two months and I just called them and asked them if the door was coming from Japan or from somewhere very far or were they making of itself because I see that I'm not being served for the money that I waste with these Rent-A-Center and I'm not happy as a customer that's why I'm bringing it out for people to understand that there are people out here that pay Rent-A-Center weekly or two in two weeks or months or doesn't matter how I try Rent-A-Center and I've never had a problem and all of a sudden I have a problem because this manager was hired as a problem so I wish they could find resolvement to the store as soon as payment is paid off I would not buy anything anymore from that location anymore after everything that I have toupee I paid more than $240

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Stephanie Moore - 3 d 12 h ago

0

I payed off an alien ware laptop at the Claremont New Hampshire rent a center and it had a bad hard drive so they sent it in and they fixed it and when I got it back I got a power cord that don't go to it so it won't charge and I got a whole different carrying bag that wasn't mine, I am so unhappy with the service I got from the rent a center in Claremont New Hampshire, my brand new laptop I got from then won't even work.

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Anonymous - 4 d 11 h ago

0

unhappy clients

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Connie Trent - 4 d 15 h ago

1

I tried to buy or rent a refrigerator was told it would be delivered on 1/16/17 it's 2:00pm on 1/17/17 and I am still waiting this is not good customer service

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Unsatisfied Customer - 4 d 18 h ago

1

Today my wife went to make a double payment for the fridge we got from the South High street, Columbus Ohio store. We were 1 day late however when trying to pay for the whole month they were trying to charge us over $200 and the bi-weekly payment is only $80. We did have a $7.50 late fee but still 80+80+7.50 does not equal over $200. The lady helping my wife was very nasty which in turn caused my wife to be nasty with her. The lady was asked to get a manager and she refused to do so 5 times. When the assistant manager came over, the lady was asked several times to walk away from the counter and she refused (great customer service). She continued to stand at the counter and make disgusted faces and rude comments to my wife. My wife had to explain to how we needed to be charged because they could not figure out how to count the weeks on the calendar and charge correctly. This store needs some serious help with customer service values. This is completely unacceptable. I'm sure this will not go any further than this site but let's see as I will put this review on every site that has Rent a Center tied to it.

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Anonymous - 4 d 17 h ago

Can you, please tell me if there is anything in particular you had to do for the review to post? Mine wont post to this site! Thank you for your time

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unsatisfied - 7 d 9 h ago

0

My name is autumn ashford i am not satisfied with the business nor the customer service at the wilkes barre store by anymeans i had payed a decent amont of money and keeo in gettin checks in the mail that are not real.I see how it says100% or money back guarantee i would like to get my money back i would not want to rent another thing considering the disrespect and being talked down to ny the manager i am apploed by the way i was treated. if you can kindly get back to me i woud greatly areciate it i also have een trying to get intouch with someone for a while now their needs to be better communiction all around. again thank you

Autumn Ashford

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Anonymous - 5 d 11 h ago

Crystal Prez Osorio

I got a washer and dryer set and a mattress set from the store on 500 w william cannon in austin texas back in october with one month free on all .tell me why the next week after i recieved my stuff i am getting a call to find out what time i will be in to make my payment or they have to pick up my stuff ? Really i for the next three weeks payment still not due but still getting the calls . I still rill this day get the call every monday my payment is just due and they calling me telling me i have to honor my commitment or they jave to send truck to pick up my stuff what the heck is this? i can see if my payment is pass due and its the next day ok call me threaten me but not before its pass due .......i told the girl on the phone my payment is just now due today this is ridiculous and i will be in before you close to pay it. It seems like they are really good at making everyone feel like your trying to steal there stuff and not pay for it i am regreting purchaseing with rent a center and will not be back plus I have a really really big month word gets around fast

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Holly - 6 d 10 h ago

1

The customer service skills of the district manager in the North Fort Myers Pine Island store has something to be desired. He's a jerk he talks over me he doesn't ever let me talk. He calls me the day after I make a payment to tell me my payment is late or due even though I just made the payment!! I've never been late I've always been on time and for some reason my payment continues to go up. The worst part of all of this is the box spring that I borrowed from you all has given my daughter's bedroom furniture bed bugs it's absolutely disgusting and it's sick that you would lend this box spring to anyone it looks like it's from 1950 it's disgusting and I want this taken care of now. After many chances I refuse to talk to the district manager ever again so I could have someone from corporate please call me (hidden)

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Richie at hanford ca - 8 d 9 h ago

I don't understand with all these reviews that the "CEO" should be reading this stuff to get it right. And no response what so ever. I guess he only cares about he's money. And not the customer's.

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teresa - 8 d 9 h ago

1

The customer service and attitude , in The Loagn Store in Wv is by far thre worst i have ever experienced , rude and if you are not or do not look like a million dollars they are even more rude.. will not ever recommend this place to anyone....

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annonomouse - 9 d 19 h ago

0

the store in sidney ohio, is by far the worst customer service experience ever, the manager has helped me befor a couple times when i needed it, as for the website says if you cant make it in time we will work with you LIE. he was rude and cruel. i almost want to send all my stuff back and not go back. i have rented from there prior befor and had no issues. but now its either his way or no way. im gonna be late on my payment this week. and asked for help or something and he said nope sorry nothing we can do. i have alot of stuff from rent a center. couch,tv,radio,bed,entertainment center. i have never made a promise to pay something and not do it. im allways good for my word. but im about done with rent a center and about ready to go to aarons.

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Boudreaux - 10 d 9 h ago

0

Lied about payment amount. Poor customer service. Lied about ability to refund money when product returned do to lie. Finally returned money with a conturfiet 20. So sad. Rent a center has lost a long time customer. To this store in Monroe LA the customer is a joke.

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wesley - 12 d 11 h ago

1

Went yesterday to get brand new stove,paid the rental agreement said they would deliver today.which was find because we had ice on road yesterday. Well stove was delivered as said it would be.but had missing leg,cock roaches coming out of it,then even worst cut it on and it didn't work.I remove the cover which they installed plug the wire was broken out of slot where it was connected. And I remind you this was suppose to be braid new.lucky it notice it and it didn't burn my house down.I've gotten several things from rent a center iN the past,and always prazed because alwaysbi mean always made my payment on time. This was in Dunn NC .very disappointed

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Mr. Santiago - 13 d 6 h ago

0

The reason for my comment is that as a customer (paying) I should be treated with respect. I payed off and Xbox one and a 60" smart TV at the store 46947. The manager there (Chuck)is by far the worse customer service representative I have ever dealt with. I filed a complaint and never received a call back or even the common courtesy of an email reply. He is highly disrespectful and has this mocking persona. Because I payed those two products I was given a coupon for three weeks free no obligations. So I decided to try out the new LG V20 smartphone. After I tried out the device I decided to return it because I wasn't impressed by it. As I walk in the store to return the product Chuck sees me and starts laughing shaking his head as I walk past him. I found that to be highly unprofessional on his part, coming from the store manager. I will never shop there again and I will take my business elsewhere, where I will be treated with respect.

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Max Serna ID# 215254 - 40 d 12 h ago

I was employed by RAC, I put in my two week notice and was promised my 28 hours each week before I was to leave. First week I got my hours cut, I was told it was because a new employee was going to be coming in and we would split the hours. This was 2 days after my notice/after I was told I'd get my hours. I called the manager on information regarding my employment. (I was to be employed till the 19th,this was over cellphone) that I had been "erased from the system" early regarding the fact a customer complained about her being a disrespectful manager. On my part I simply nodded at the customer, obviously I should have no opinion. The Customer came in returned her Item and went ahead to our neighboring RAC store. I believe my release was unethical and unlawful. I have not spoken with the district manager simply because I have not been able to get a hold of her

Manager Amy Moon

Bullhead City, AZ

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J - 24 d 12 h ago

0

Sue

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Truthbetold - 14 d 15 h ago

0

I got harassed by my dm and then he walked in one day and told me "he was over it". Thats how my employment ended there. So i know what you mean. My advice? Skip corporate all together and call either your state labor department or a lawyer. This company needs to be held accountable for their god awful treatment of customers and employees alike. Good luck. I hope you do....

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Help! - 28 d 12 h ago

0

They people constantly harassing my family threaten to taking me to court for being late. I talked to store manager an he said he would get me some help on my account. They continued to call me everyday even after talking to the manager. I'm super embarrassed of them sharing this info to my family. Is there anything I can do??

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Debbie - 17 d 6 h ago

0

you should take them to court! That is illegal collection practice Any company should never divulge details on any account to anyone who has nothing to do with it I'm having issues with a store in Pontiac, Mi. The employee's are nice. They just can't service a Customer very well. I give them an "E".

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Truthbetold - 14 d 15 h ago

0

Actually there are plenty of loopholes to avoid being harassed. But honestly, unless you are almost paid off, i would return all of your stuff and go to aarons or kmart has layaway. Its gonna be cheaper for you and no hassle at all versus the exceptional amount of trouble rac causes.

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Felipe Guerrero - 15 d 5 h ago

0

I've been with this place for a long time and I couldn't pay my bill one week so I asked for them to pick everything up... But they left and never came back so they left my bedding in the lobby of my apartment complex and someone stole the bed... Now they want to charge me for the bidding.... They never said anything to me and I found out because I seen the mattress in the lobby I called them and said they knew that...????? Hmm

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Annmarie - 15 d 8 h ago

1

My name is Annmarie hansen I'm a customer of rental center I lease electronics and coach from ur company ..

today I had a situation with one of ur employees I didn't like the way she talk to me it was rude and disrespectful that was very unprofessional for a manager..

Rental center in Kmart Plaza in Pittston Pennsylvania

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Anonymous - 15 d 10 h ago

1

My name is Helen Pazdziorko I been buy things for 30 years from ur store. I deal with the store at 8661 Philadelphia Rd in Rosedale Maryland. I thought u honor places like Aaron's. Well I was told u don't do that. I called 4 days in a row about getting a tv. So you all lost me has a customer. I went to Aaron's n got a tv n the manage delivered it to me his self in his own car. I'm really disappointed in rent a center

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Rebecca and robby - 15 d 12 h ago

1

Hello,

My name is Rebecca Lashbrooks and my fiance and I Robert house Jr and I Rebecca. We rent a TV from rent a center in gouverneur NY 13642. I am writing to you because it was a couple days before Christmas and 2 of the business employees had came to our residence and asking about the payment for the TV. I gave them $26.00 on what I owed and on Jan 4 2017 they had repeatly calling our phone from different numbers. I Rebecca had answered the phone call politely and a worker named Ashley was on the phone and she was very rude and unprofessional about her job. I had asked questions about the payment and she got very rude and demanding to speak to my fiance Robert house Jr when I am on that paper work so why couldn't she had talken to me? And why was she so very rude. They are always calling when the payment isn't even due yet. Than my fiance had talken to Tim about the incident of the workers comming to my home and I handed $26.00 to Ashley a female. And when my fiance had talken to Tim about this matter they said they never received any money from us that day when they did! Were did my money go? And why wasn't my payment paid? Isn't a customer suppose to feel safe to hand the money over to an employee of rent a center and not get robbed. Altogether we have paid 4 payments on the TV. And there saying we have only paid 2. That is not right. We are being basically victims here on your guys store here in gouverneur NY 13642. I think something needs to be done about this. I'm highly thinking of just sending my 3 no th old baby's TV back and go elsewhere for the product that is going to be cheaper on my behalf ,and not go thru so much stress.

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Lovely - 15 d 19 h ago

0

Very rude and no consideration,

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Family6 - 16 d 10 h ago

0

I paid off my washer its been going to srvice like 5 times for the issue, at first i got to borrow a washer then now i have to rent one until mine comes back, so i get a call for a pymt then i ask about my washer, the guy says o yes your washer is here, so i said u have my washer and here i am paying to rent one. A 1 week fix ended up a month but yet my washer has been back from repair for how long. I am so ready to call corporate tired of all this running around. I am done purchasing thru R.A.C. i called moses the manager answer i talk to him puts me on hold, them some else leo snswer how can i help, i say moses is helping. Leo says well i will help u now moses is busy. What bull..... is that. Hometown Beaumont, ca

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Good employee's wanted - 16 d 14 h ago

5

My rent a center store is in Philadelphia, Pa 19123, 901-03 Broad Street. It is rare to recieve great service these days. I've found most service is very bad and I tend to complain. This is the 2nd time I've had the pleasure of working with Tim. He is very proffessional, pleasant, helpful and friendly, I enjoy his presence. Overall, the experience with the broad street location has been good and I will reccomend to friends.

Tim thank you for a great experience.

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Debbie G - 17 d 6 h ago

0

Hello, I am sending this complaint to your office becausr Im so frustrated with how much of a run around I have gotten in order to have service on my dryer. Maybe it's because I've had to deal with some 3rd party Company that has a Customer Service office based out of the country of Columbia, I'm not sure. But, the major issue is the kind of unprofessional service I've had to put up with. I have been without a dryer now for 3 weeks, my service appointment has been rescheduled 3 times. One technician came out but he didn't fix the issue. The hassle and aggravation my family and I have had to endure because of this nightmare is wrong. How can a,Company like this even stay in business? It seems your customer doesn't get the service they deserve and expect. The cost is outrageous and just because someone has less than perfect credit doesn't mean they should be ripped off by a company just to end up creating such a mess as my situation has turned into. I have no plans on being a repeat customer with your company. If I had been treated in a professional manner, it wouldn't be so bad. This whole service episode is inexcusable. Perhaps it isn't asking too much for some kind of assistance in resolving this issue at hand. All I expect is to have a reputable company service my appliance in a professional and timely manner. Is that really asking too much? A timely response regarding this complaint would be appreciated. Thank you.

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Florida - 17 d 9 h ago

0

Better business Of Bureau will be called!!Store in St Augustine!!

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Florida - 17 d 9 h ago

0

The girl who has been working there for sometime who is always in the back when you come in is very very rude and disrespectful!!she couldn't even explain her own contract and she suppose to be a manager!!wow must been desperate for this hire!!Rule of management:you have to remain professional at all cost..make sure you keep this posted on your computer in"back"where you need to stay next time Nathan is off!!!Dont threaten your customers...read you contract yourself before you have a customer to sign!!Its only one rent a center in st Augustine and everyone knows how rude this girl can be..maybe there's a reason she is always in the back!!!!!!!!!!She don't know how to talk o customers!!stay in the back please!!!

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Erik Hawley - 21 d 14 h ago

0

I worked for rent a crap for 18 months, was not trained for the first six months I was there and then I asked for a promotion, I got and all the responsibilities fell to me. Deliveries, pick ups,collections,call through cause my ASM was to busy harassing me to do his job. I have never been so disrespected and so screwed around by a company. My manager would just laugh every time I was harassed, and I bought a laptop from my own store and sent it to service they had it for 3 weeks. They didn't even fix it I want to throw it though there window. On top of that both my manager and my ASM would write up bogus sales just to get a D. And that would make my route numbers go way off then I would catch crap for not hitting my numbers for the week. I will never work for that piece of crap company ever again. If I were you I would never even rent their over priced crap.

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Bartlesville customer - 33 d 10 h ago

1

I am a customer at the rent a center in bartlesville ok. I called to make a partial payment and craig the store manager was very rude to me and hateful. And said he wouldnt accept a partial payment and said his employee lied to me. How professional is that

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Jayna Arsenault - 24 d 13 h ago

0

They never except partial payments at all period from me either in Brockton, MA. 02301 on Crescent Street

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Very pissed off - 28 d ago

0

Was lied to by the girl in The Journal Square Jersey City New Jersey Rent-A-Center office claims laptops brand new lighter did not even open it because the managers were using it for themselves so they are lock codes on it that can't be opened because they lied and told me it was brand new when it's used

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I hate you - 29 d 6 h ago

0

These jerks will not unsubscribe me...ive attempted several times...the defect appears to be that there sence of value is out of proportion with the publics need to be removed from the garbage train of there nonsense....do not google RAC narcissistic enterprises....like a stray cat that you feel sorry for and feed...super pest

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Gerald - 29 d 9 h ago

0

We rented a washer from this company because ours was being repaired, other than their system being unable to properly process our payment because it was coming from Chase bank and having to leave the store and go to the ATM to make our payment ,that part went fine, however the day the delivery person arrived with the washer that was a completely different experience. The person installing the washer busted our hot water pipe which we can understand because it is a modular home that has PCP Pipe fittings throughout the house but what isn't understandable is how the situation is treated. The delivery guy took pictures of the broken pipe and darted out the door , we expected a swift call from the store manager to help rectify the problem, what we got was an hour an a half of no contact from them what so ever. The first call to the store a sales person informed us that yes the store manager had been informed of the situation but rather than dealing with it he took his lunch break! Four phone calls later we finally get to talk with him where not only was he not helpful but denied that his delivery person had any responsibility for the breaking of the pipe!! He claimed that by looking at the pictures of the broken pipe that it was caused by a household member when nobody but the worker was touching the pipe, refused to help or as stated take any responsibility what so ever which left our family that has children in the house without water because it had to be turned off at the main water valve 3 days before Christmas. I don't know what kind of company operates like this but it is one that we will never do business with again. Not to mention the fact that it took them three days to deliver the washer but when we asked them to cancel the order and refund our money it was next day service!

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Gerald - 29 d 7 h ago

0

Continued From Previous Post : Store Number 326 Located at 2865 W Parish Avenue, Owensboro Kentucky 42301 Sales Person Was Michael B.

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Jessica - 30 d 12 h ago

What kind of people does this place hire? The store at 612 Park St Belmont, North Carolina 28012 has a nasty "Manager" if that's what you call him. We had returned a product that was rented to us and was not working. We took it home on a Saturday and discovered it was not working properly we called the store immediately to let them know and returned it the next business day so that we can get a replacement. It took them a few days to get the equipment and when we went to pick it up they try to charge me for another week when we never got to use the first week. My husband try to explain what had happened and the manager was not trying to hear it and got smart and had an attitude towards him. My husband had to get rude with this man because he was rude the entire time telling him we were trying to get something for free. My husband started arguing with him and this manager was saying a lot of things to make my husband react and then threatened to call the police. My husband was so upset that he left and went to go get money so that we could pay off what we owed on something else we had purchased. When my husband went back this manager started calling my husband a pussy over and over again trying to make my husband react knowing that if something happened in his store my husband would go to jail. What happened to Customer service? I work in Customer service and no matter how mad a customer is I Do Not try to make them even more mad much less try to get them to fight me by calling them names and laugh in there faces. This manager does not deserve to have that title. What do these people expect that just because we are still paying on something that you can talk down on those.

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Sharhonda - 31 d 15 h ago

0

Rent a Center came by my home on yesterday while I was away at work. My teenage children were there. My neighbor called me stating that they had been beating on my door for over 10 minutes. They were knocking so hard he said he thought it was something serious going on. He could hear them saying I know the kids are in there, there's two. My kids heard this as well. My son calls me scared because the knocking wouldn't stop,and they thought they were going to break in. Under any circumstance should children be hararassed in that way and scared in their own home. Not only was it done once, but twice yesterday with in 2 hours. My neighbor told me if it ever happens again he's calling the police. I am beyond angry!

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Sharhonda - 31 d 15 h ago

address to the store is 6800 MONROE RD HOUSTON, TX, 77017

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Pixie W - 31 d 16 h ago

1

I have rented a washer and dryer from Store number 4755 here in Roanoke Va for almost two years and on yesterday a man from there name Anthony came into my home and was so rude and unprofessional treating me like I was a thief. When he left my home he slammed my door and almost broke it. He needs to be fired!!! I will never rent from there! I mean never again!!!

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Tonya - 31 d 16 h ago

0

Renter center in Plano off Jupiter I like the boss Joe he cool but his workers or horrible. I'm usually in there before my due date and this week since my job has been taken over by a new company my check was short I try explain to them they just get smart im picking up merchandise in not even a week behind ... I'm tired of this been with renter center over. 12 years bought house hold things over the years and buying plenty every ninety days and I get treated like carp when I'm going thru by Alonzo. My heart is so heavy now.

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Unhappy customer - 32 d 12 h ago

0

The Rent A Center in Casa Grande AZ on Trekell Rd is horrible. I called a week ago to let them know I wouldn't be able make a payment until the following week...last Saturday. The guy told me that was fine and I told him that we would be in sometime Saturday to pay that and what we would owe for the next week...last Saturday. A guy came knocking on the door from RAC telling me that we were a week late on payment and I told him we were set to come in that day to pay. We got there to pay and they said a payment for last week plus a late fee was due on top of last Saturday and a fee that just popped up out of nowhere. They said it was for a different product that we had rented and brought back. I had made 2 payments before these last 2 and that never came up but now they want to add it. I'm not happy and I paid about a months worth of rent for my current product. I'd like something done about it and the manager there is rude. I will never rent there again when we are done. I don't even know if we are going to continue renting the product we have. We might just have them pick it up and be done. Oh and why do people HAVE to pay on Christmas Eve? Isn't there something that can be done since that's a holiday and people have things to get for family?

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tammy yetter - 35 d 15 h ago

0

I think it's absolutely absurd that my son is getting phone calls the day his payment is do. He is a first responder (emt) and can not answer the phone most of the time. I Will strongly urge no one use rent a center. Employees were rude and could care less that my son was willing to spend over 200 a month in their store. Try teaching good customer service.! At this rate I Will meet them to pick up furniture and it will be in pieces. Calling for payment on due date is ridiculous. Multiple calls! He could loose his JOB Idiots!!!!

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I'm Mary Steele - 41 d ago

Hi there I'm Mary Steele me and my husband are customers at the Bessamer Alabama store off of Academy Drive and you have a employee there name Natasha Johnson is having a affair with my husband they met at the store when he came to pay the bill i'm going to contact my lawyer

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De - 42 d 9 h ago

These jerks came to my house after their store closed so I couldn't make payment

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valafar - 43 d 7 h ago

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These pos came to my job and tried to start a fight with me......i mean really thats how your company operates really......stop hiring thugs

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Omar rosales - 45 d 18 h ago

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This is the worst place to rent from I been having sofas for 8 months paying on time sofas started tearing up call 3 months ago to fix it they never did what's the point having insurance said part I think I'm going to pay and its trash why would I waste my money lie after lie never fix it just wanted the money I took all pic of it too. So I wanted to trade him for another couches to solve the problem and he didn't want to he wanted me to keep paying for them they will get a law suit this is ridiculous. Worst manager Gerardo Peralta okc 29 st

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RJefferson - 48 d 12 h ago

0

To Mark Speese,

I was a customer at your Shelton Washington store, You have an employee named Katilyn that works at this store and I am writing to you to express my concern with her. When I was a customer there she was informing people that I knew out in the community about what I was renting and what I was spending on my merchandise. Also I went into the store and pulled the manager Kristin aside to talk to her and that did nothing to help the situation. I am completely in awe of the bad customer service and breach of confidentiality with you employees and your company. Please do something about this. I am not the only one that is upset with those two employees.

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rob_walker13 - 4 y 161 d ago

#RMHire @RentACenter a great company doing their part to help #veterans get back to work. Looking forward to this partnership with them.

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Jim - 51 d 16 h ago

0

Screw rent a center and vetetans who fight political wars that are destroying our freedoms...misled idiots

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Does Not Like Rent A Center - 4 y 156 d ago

0

I believe that Rent A Center preys on those that are most vulnerable, the young and the poor. They draw you in with the promise of allowing you to own things that you otherwise could not afford to purchase. Their "low" weekly payments are very attractive to those who are just starting out and trying to outfit a new place. It sure looks like a good deal but if you really do the math on these items, you would find out that you have paid way more than what the things are actually worth. On top of that, there is not guarantee that the "new" laptop or living room set are actually new. The way Rent A Center works is that if you can not afford the payments any more or you just don't want the item, just give them a call and they will come right over and pick it up. They have to do something with all of the "used" items that get used and returned on a constant basis. I know they sell used items that they can not mask as new, for a discounted price. Even with those discounts, you are still paying way to much for the item. Then beware, once they get your name in their system, they will call you non-stop.

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Jana - 4 y 145 d ago

Hi - I work at RAC and I'm sorry you feel this way. Our cash prices are comparable - but at Rent-A-Center you have flexibility you can't get at other stores. You can choose to make small, manageable payments without relying on a credit card or a store's financing program. And there's no long-term contract, so you can return the item if you need to and owe nothing more. So you're always in control, and you don't get stuck with a payment or big credit card bill you don't want. If you want to own your item, we offer 90 Days Same As Cash and other money-saving early purchase options. All of our products are clearly marked as "New" or "Used" on their tags and then again on in the rental agreement, and we even include delivery, set-up and maintenance at no extra cost. You can learn more by visiting http://bit.ly/HowRACWorks. Thanks!

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john - 253 d 12 h ago

What about store delivering busted item when they set it up and still making people pay for it making up excuses wont give me a new 1 but makes me pay on it

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nancy - 51 d 16 h ago

0

And you don't even keep your payoff prices you quote. What a rip, keep kissing ads and ripping off people for your paycheck.

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Local Resident - 3 y 85 d ago

1

Yes Rent A Center is a good way to own something you may not be able to afford right off hand. Yes the poor and low income are who this company is set up for. The option to purchase merchanise is the best one. Those who rent weekly or monthly are just throwing your money away. There service is poor and there guarantee they do not stand up to their commitment to consumers.

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Jerri Witherspoon - 62 d 7 h ago

2

i bought a chair for my husband from rent a center in Port Angeles Washington before they closed, Aaron bought them out however since I bought my chair and paid it off before rent a center closed they will not warranty it. We have tried calling District Manager he gave us the run around He is going too try the chairman tomorrow but the chair is leather but it is pealing. Did not think leather peeled but his chair does..

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EGR.CC - 64 d 7 h ago

0

As I sat and waited a woman walked in with her young son and a huge bag of Church's Ckn, served her son and her self on the table where the Sales Associate had just finished getting up from when assisting a customer with paper work. Proceed to serve mash potatoes biscuits, the whole nine. Neatless to say, she sat her son at a desk that as being displayed for rent/sale there at RENT A CENTER and she sat away from him at a sectional sofa set and glass table that was also on display. I have picc that I would love to post and you will see how she is not only eating in front of other customers like she's home but with her sandals off and wiping her grease hand on herself and furniture. She spoke to one of the associates as if she knows him, could be a customer. But if you ask me, that's some nasty stuff. Horrible!!! And people are suppose to rent/buy from there? I have left 2 messages at the CORPORATE OFFICE and here we're going on 2 weeks and no one has bothered. Guess that's why employeees run the stores the way they do!! Pictures will be posted!

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R. Carter - 67 d 10 h ago

0

Very unhappy with the process that rent a center takes when it comes to taking care of bedbugs that they brought into my home 2 weeks still no pest control for my home their store and truck was taken care of last week and today treatment for their truck but nothing for my home. Very inconvenienced and unhappy with them. Will never refer or use rent a center, again.

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DONNIE maldonado - 70 d 11 h ago

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The people in longview on 300 and loop are use less they roped me off andcheated me out of 4 month of rent if one deals with gladewater they were great but closed now it should of been 300 fat ads lying Mexican had to go to Gilmer to get customer satafacthion

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M.j.g - 86 d 14 h ago

0

The management and the staff that's at the rent a center colton is bad the manager Brian is a horrible guy Ruben needs to be replaced he forgets to update the computer when a payment is done this store is full of liars

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stella - 91 d 20 h ago

Rent a CENTER is a joke. You are right the managers do take advantage of their customers, they advertises and never delivers on their promises. When you speaks to the District Manager he is like let me contact the store manager but listen she (Monica) lied from the beginning saying that she had already talked with him but he have no recollection saying she (Monica) took care of the matter. Well you are going round and round never getting any thing resolved. The Riviera Beach Store stay away lie lie lie. again stay away

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Anonymous - 95 d 49 m ago

I ended up getting involved with a rent a center manager and BOY did he take advantage of his position...not only that but everyone was very unprofessional and thanks to him I not only can't go to that rent a center anymore but I have to drive 40 minutes from my house to another rent a center. My phone that I rent has a crack and its battery is SHIT...this is the 5th phone that you guys have giving to me that has giving me problems...rent a center corporate should really look into north Adams, ma sstorebecause the manageruses his authority to contact his woman customers to ask them out and then tell them that hell pay theirrent a center bill...I want a new phone soon!!! I will be making a call after work today because I'm done getting horrible phones and dealing with unprofessional people

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Carrie - 102 d ago

Christmas advertisements already??!?! You have got to be joking. There is no way I would shop at rent a center after seeing that ad today. It's not even mid October! Ggrr

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Victoria martinez - 109 d 19 h ago

Rac Auburn new york sucks, you get dumb and rude, zak ebers told me he was the owner and all the merchandise was his. When I needed my washer fixed, again. I ended up in a wrestling match with him and ended up calling the police.new management is bull.

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Hate rentacenter - 120 d 16 h ago

0

Rentacenter is a horrible company with non professional employees that are rude.We have paid over 2 years down to they very last payment to have the item paid off and they are threatening harnessing us we had and issue with our bank card now they because we down to last payment they want to take it so they can re rent it they would have triple the money I told them hell no take me to court we only owe you 152.00 and you think you going to take it ill go to court first and you know you won't win and it will cost your company that to file the papers so you can wait till my pay week or go to court those are my options.

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Natasha ward - 128 d 11 h ago

0

I do not like rent a center your employees are rude I went in on the 9/2/2016 wanting to rent a washer and dryer I had everything they asked for but I had to leave and called back and they said NY application did not go through but they did not even run my application cause they did not call the people I had on their and it was the one in Birmingham Alabama on first ave north

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Local Resident - 3 y 85 d ago

1

The service at the Rent A Center in Far Rockaway is poor. They don't stand up to the agreement with customers. They treat customers as if they a poor and stupid. Thumbs down to the Rockaway Rent A Center. Management it there sucks.

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mjreed213 - 4 y 155 d ago

@RentACenter way overpriced they rip u off

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evilvampbabe - 4 y 157 d ago

@RentACenter left us high and dry now my children don't have beds. But its ok I called corporate. #BreachedAgreement #Unfair #Unsatisfied

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_andrewstull - 4 y 157 d ago

I rented @HulkHogan from @RentACenter for $25 dollar week brother! #supersavings

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evilvampbabe - 4 y 158 d ago

@RentACenter is there by any chance a corporate number near or around Cary NC I can call? Thanks.

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evilvampbabe - 4 y 158 d ago

Another night no bed. Treated so unfairly by @RentACenter

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banstache - 4 y 160 d ago

@InfinityWard, @rentacenter called they would like their servers back.

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PrinceOfBeyhive - 4 y 160 d ago

@QueenKhia i told bey imma be nice for #WHD okay ready?....you are STILL broke! @RentACenter needs their money

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BubbaUniversity - 4 y 162 d ago

Could I get a RETWEET b4 @RentACenter comes and REPO'S this COMPUTER..? RT @LizardLickTowin

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