Information, reviews and public commentary for US companies

 

Rent a Center

Rating
0.382514
Web
http://www.rentacenter.com
Address
5501 Headquarters Dr.
Plano, TX
75024
Contact
Mark Speese
Role
Chairman and CEO
Phone
(972) 801-1100
Fax
(866) 260-1424
Employees
19,700
Twitter IDs
@RentACenter
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Alex - 1 d 11 h ago

0

These ppl are so quik to sell n rent furniture but can't even take you your iteams at the tyme they say very sad to say I will never rent from them so why bother scheduling delivery if you can't get it it wen said is it pay n get your stuff when there ready ? Smh I will never go back to 19 the ave and buckeye in Phoenix AZ I made calls asking when my stuff is coming all I hear is will call you back poor service especially the manager who works there never again especially when your on a busy work schedule

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jody heiner - 2 d 18 h ago

0

I have never been treated so poorley & they broke my sons cell phone .

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Anonymous - 4 d 8 h ago

I rented a sectional a week ago. It was used. All of a sudden I start seeing roaches crawling around my living room. I have never had roaches before. The furniture is infested with roaches. I asked them to come and get it, but all they want to do is take some money off the price. That's not good enough. I want this furniture out my house

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Lisa W - 4 d 17 h ago

1

I'm am a regular business customer with RAC in Atlantic Beach, FL (Mayport Crossing). I find them to be extremely unprofessional, ignoring corporate customer repeatedly expressed wishes, vultures/stalkers on payment day ( even though we have well established reputable payment history). The manager, Ellen, is horrible manager...never adheres to her promises, and essentially over employed beyond her capabilities. We rent furniture for business on short term basis but we are a steady stream of revenue generation. I'm so fed up with the total lack of professional staff, stalking collection practices (sometimes calling 15 times/day on due date. WORST COMPANY I'VE EVER DONE BUSINESS WITH. I'm taking my great revenue generating business elsewhere. Shame on this organization repeatedly making same mistakes now with C- rating. Tsk tsk.

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passed customer in cslifornis - 5 d 13 h ago

0

I have been a customer for 20 + years. I have spent several thousands of dollars. I purchased a top of the line washer and dryer. I have had trouble with the washer getting the clothes clean. I have spoke to the store and have asked for a different washer from day 1. they have taken it in for repair 3 times. the last time they were so careless the scratched the shit out of the front of it and guess what still doesn't get clothes clean. I have made several calls to speak with the district manager all the do is take a message. well it's been 3 weeks still no phone call. what kind of district manager is that? I work in retail and that's not how it works. all they want is there money. well I'm not paying...

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Troy L Miller-Williamson Council Bluffs, IA - 16 d 9 h ago

1

This is Troy L Miller-Williamson, I have been a customer with rent a center for 10 + years, currently my spouse has been in the hospital, with blood clots in his right leg, he has been on short term disability. When giving this information to them, they state that they have worked with me, but they have not. We need groceries and two people are suppose to live on twenty dollars on groceries. I have given this place over $7000.00 over the years. They do not care, it is about the money, and they could careless what is going on in their customers lives. It is all about the money, you either pay it, or they will come and get your stuff.

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Lisa Howell - 13 d 7 h ago

1

Having same experience u pay into insurance that dosnt cover nothing

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Anonymous - 5 d 14 h ago

Same thing here....My son paid the insurance on the item he purchased...We were to!D the insurance was if the item ever needed to be repaired, replaced or worked on. Wrong answer!! They will not do anything to the item...That was money wasted for the insurance. There is no use to purchase the insurance because it is a scam if anything happens to the item you purchase RAC will not do a thing!!

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Anonymous - 5 d 14 h ago

If you are a current rent a center customer BEWARE. Working for this company I have discovered "fake sales" in which sales managers and store managers create a sale under your name in order to get the cash you have sitting in suspense. This is EXTREMELY legal because they are tying up agreements under CUSTOMERS names in which there social security number is still being used to gain access to money that you as customers have already paid on old merchandise you have already returned.

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Very Mad Customer - 13 d 4 h ago

0

First off I would like for CEO Mark Speece to get a copy of this. This evening while I was not home Twice, employees from Rent A Center store 00590 In Pensacola, Florida came to my house to retrieve items that I have agreements on that were only delinquent 2 payments . My daughter had notified my wife telling her that the employee had stayed at my residence for a long period of time and was peering through her bedroom window she felt threatened. . My daughter is instructed to not open answer the door for anyone she doesn't know, she is a minor. My wife had to call the store twice and had them note our account that it would be payed in full at the end of the week. The in turn said they would call the guy outside my house to tell him to leave because I was not home. They did the total opposite and not only stayed for almost an hour (from my daughters description) they also had the police come. I then was notified of the situation and then called store 00590 and I was greeted rudely which added more fuel to the fire and was told "Come down to the store and talk to me like that"

My next complaint is, the rental agreement started Dec. 2016 and they did not have a remote for one of the Tv's I purchased. They told me they would order one and send it to me or contact me when they got it in. I have asked them several times when I would get my remote and its now mid April and still no damn tv remote. I do believe the contract was broken well before my 2 missed payments.

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Anonymous - 5 d 14 h ago

In this case they do have the right to call the police but the police have ZERO jurisdiction. Meaning all you have to do is tell them to leave and they MUST leave. If the rent a center employee continues to stay on your property after you have asked them to leave then they are trespassing and can be arrested. I know this because I worked for this shitty company. As for the TV remote they didn't order it. Everytime I delivered a TV I would be instructed to say "we are ordering it" when we never actually ordered anything.

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Jan - 5 d 14 h ago

Rent A Center in Jonesville NC is horrible......No one should do business there.....I guess all their stores are the same!!

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Ashley Montez - 9 d 6 h ago

1

i was under the impression you help people....i fell behind due to my hisband losing a job...they refuse to even take some sort of payment....and are threating to file a report for stolen merchandise i put alot of money into this stuff....this company really isnt wjat they say...

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So true - 6 d 4 h ago

0

So true rent-a-center is a lie

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Anonymous - 5 d 14 h ago

The only thing they can do is file a repevalance suit. Which cost them close to $800. So if the remaining value is below $800 there is a 99.9% chance they won't do anything. They use scare tactics and threats to try and get there merchandise back, but in reality they can't do anything once it's in your home!

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John sabins - 7 d 8 h ago

0

This company is the worst ever under the federal trade comission and fcc i am filing a lawsuit against this company for harrasement and unethical practices they called me six times in a hour even after they recived there merchandise back. They brought the police into it and told them that i refused to return the property when i returned it already they threatened me with legal action so i went and got a lawyer and we are filing a class action lawsuit against this company mainly the bath ny store and the distric manager. He also made threats to me and its all recorded and the numerous letters and door tags they left on my door they called me at work and harrassed me and i dont evem have there stuff i returned it now they want there back payments and they not getting it when i tried to do paynents on the amount they said no all of it in one sum so they are being sued and we need to take action and put this company in check.

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BR - 6 d 17 h ago

0

I live in NC and my account is paid out and they have press charges on me 3 yrs ago and I just found out about it yesterday and they are still sending me sales papers and all kinds of 50% discounts off things in the store I also would like to join u on a class action lawsuit

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Do not go to rent-a-center - 6 d 4 h ago

0

Rent-a-center is a rip-off

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Rent-a-center suck - 6 d 4 h ago

0

Worst company in the world

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Janet - 6 d 10 h ago

0

Horrible place.....My son had the insurance on the item he purchased even paid the extended insurance that you can purchase after paying an item off...Item tore up..They would not fix. There is NO use to purchase their I Durance...Just a rip off because they will not fix or replace an item..Sorry company to purchase from. Aaron's is much much better.

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Rent-a-center sucked - 6 d 4 h ago

0

So ture

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Carole - 6 d 10 h ago

0

Sorry place to purchase anything from!!!!!! Total rip off!!

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Rent-a-center - 6 d 4 h ago

0

So ture rent-a-center is a haterful place

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Rent-a-center is the wrost store ever - 6 d 4 h ago

0

I had a bad meager at the rent-a-center in union city she get smart with me and hateful with me and I would like to spaek to the CEO of rent-a-center

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Matthew thomas - 6 d 9 h ago

2

Wish to check my Name for any service. Matthew Thomas 5837 norcross Detroit mi 48213. I have never used rent a center. I received mail from your 13314 Jefferson Detroit, Michigan. Now I'm doing a identity check so you and I are protected. Thank you...contact murray1965916 @gmail

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