Information, reviews and public commentary for US companies

 

Rent a Center

Rating
0.451314
Web
http://www.rentacenter.com
Address
5501 Headquarters Dr.
Plano, TX
75024
Contact
Mark Speese
Role
Chairman and CEO
Phone
(972) 801-1100
Fax
(866) 260-1424
Employees
19,700
Twitter IDs
@RentACenter
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Aaron - 3 h 40 m ago

I have been a customers for over 12 years, I have bought out most of my house is rent a center items, I have never had a problem with the store in North Adams Ma. Never a problem with any of the store mangers till now. I'm the customers renting the product. If it was something new it would be destroyed bye the time it was at my house, my delivery times were 3 hours more than the time it was suppose to be. I don't like being lied too like they think I don't know when there Lying. They now send out surveys too se how everything went or why you were returning the product one time I rented a washer and dryer from them and within two days of getting it I told them that the washer was not working right I was told to let it work it may work out well eventually the washer broke and the dryer broke I tried calling the store manager was told that they give him the message I was never given anything else was told they will give it to the store manager a month went by with no car from the store manager I will keep paying on the account finally at the end I decided I was not gonna pay anymore money in until this was resolved so the store managerTold me he never got any of my messages so I said I doubt you'd ever got any I said I'm not paying for something that's not working I want something it replaced so I am just getting a replacement washer and dryer the employees delivered it and tried getting out of delivering it saying that they couldn't bring it down my stairs but I helped him to deliver the product because I was not gonna listen to anymore complaining from them I've been with this company for 13 years maybe more I've never had a problem with any of the other store managers I've had products products broken arm delivery then I get the store manager tell me that it's going to be repaired the parts are on order it takes three months for a part to come in me while hunting for something that's broke and racking up my electric bill or my water bill or whatever. Told me he never got any of my messages so I said I doubt you'd ever got any I said I'm not paying for something that's not working I want something it replaced so I am just getting a replacement washer and dryer the employees delivered it and tried getting out of delivering it saying that they couldn't bring it down my stairs but I helped him to deliver the product because I was not gonna listen to anymore complaining from them I've been with this company for 13 years maybe more I've never had a problem with any of the other store managers I've had products products broken arm delivery then I get the store manager tell me that it's going to be repaired the parts are on order it takes three months for a part to come in me while hunting for something that's broke and racking up my electric bill or my water bill or whatever because is broke. Many of times I've cut the store manager lying to me which I don't like tell me the truth let me know what's going on on manageable person if you tell me the truth I I will understand better than telling me a lie I don't like being lied to that's the one thing I don't like and he did it many a times this last time with this washer and dryer he told me that a new door was being ordered and I am up another part was being ordered for it for my wash machine where the soap and detergent go after a while he told me that the one part came in and then the other door and come in at the same time so I went to get the part for the washer machine and he went out back with the part I gave him he comes back out wiping down the part didn't come in a plastic bag he didn't come in so phone sh many of times I've cut the store manager lying to me which I don't like tell me the truth let me know what's going on a manageable person if you tell me the truth I I will understand better than telling me a lie I don't like being lied to that's the one thing I don't like and he did it many a times this last time with this washer and dryer he told me that a new door was being ordered and are another part was being ordered for it for my wash machine where the soap and detergent go after a while he told me that the one part came in and then the other door and come in at the same time so I went to get the part for the washer machine and he went out back with the part I gave him he comes back out wiping down the part didn't come in a plastic bag I didn't come in nothing he was wiping it out with a rag which then indicated to me that he took it from another machine and gave it to me tell me it was brand new even though I knew it was not it's things like that that make me upset and when I get a survey I'm going to tell the truth so the corporate knows what's going on so I told him I want the dryer fixed can you tell me was going to be another two weeks before you can get out to fix my dryer so I said well I need to get fixed soon because I got heat escaping out of it and it's costing me money he didn't care he told me please make sure that you give me a girl at the store a good review so that I can get keep being a show that I'm doing good I'm not going to lie in your survey when I'm being lied to or been taking advantage of if I'm told the truth I'm fine with that but I'm not gonna be told oh give me a good review so that we can get better scores you get better scores by actually doing what you're supposed to do an outline to a customer not damaging our customers product and delivery or going a month without any service done to something that you're paying on I sent surveys into this company to let them know what's going on in the store and how bad it's been ran at the very last day which was two weeks ago when I called to find out what was going on I was informed by the store manager that they no longer we're gonna be doing this is me because they cannot please me or keep me happy and I explained to him if you've done your job and stop lying to me that's all I was asking as a customer the truth not To be lied to just straight up tell me you know it's gonna take couple weeks we can give you a loaner we can do something else we can switch you out that's all I wanted 13 years with this company and the store manager screwed up so many goddamn times that I got tired of being lied to you taking a vantage of being screwed over so I'm told that I didn't want to do business with me anymore because I keep complaining isn't my right as a customer to complain when something is not being done right or stops being damaged or your employees are treating you wrong for one I don't think it's right and I should still be a customer of the store while I run to Center and I want to find out what can be done because it's not fair to me to be done to the slightest to me I want something done I want to store manager do you lie to just straight up tell me you know it's gonna take couple weeks we can give you a loaner we can do something else we can switch you out that's all I wanted 13 years with this company and the store manager screwed up so many goddamn times that I got tired of being lied to taking a vantage of being screwed over so I'm told that I didn't want to do business with me anymore because I keep complaining isn't my right as a customer to complain when something is not being done right or stops being damaged or your employees are treating you wrong for one I don't think it's right and I should still be a customer of the store while I run to Center and I want to find out what can be done because it's not fair to me to be done. This store manager has ran the store into the ground he may think he is helping people but when you promised so many people so many things and you can't keep track of it that's where it starts falling apart and me as a customer as many times of I was lied too it's not fair to me the district manager many of times

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I'm being robbed! - 12 h 16 s ago

0

Who can I reach that is higher than regional director?? I been given the runaround from the corporate office and have spoken with more than a dozen customer's service representative about my complaint!. I have paid triple the amount of my items worth and I mean in the thousands! Who can help me??

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Amber - 15 h ago

0

Rent a Center in Norwich CT on West Main St. are highly unprofessional and are tremendous in harassment. My payments are bi-weekly yet the start calling me twice a day and leaving excessive voicemails the day before payment is due. The employee named Brian seems to think he can be in someone's personal business and that he is owed an explanation to why I don't answer the phone when they call as if I'm obligated to do so. I went in the first time nicely and told them they don't have to keep calling my phone twice a day and leaving voicemails for a payment that is late by a couple days, by the way is 25$ that is due with no owed balance on the account. Then I was told that they will call the police if I didn't make a payment that day even though I told them I will pay the balance the following Wednesday. The manager was completely unprofessional saying that I was a irresponsible child and that they can call as many times as they want, and going to try and tell me how my place of business works like he would know when I explained to him I cant answer the phone on a hospital floor. He got real big and tough on the phone and in person if you ask me what grown man argues with a women who clearly could be the same age as his daughter. Then goes on and says that I act like I am entitled WOW!!! the way they treated me its like I owed them hundreds of dollars smh.so need less to say I will be calling corporate about this store and its joke of employees as well as filing a suit against them for defamation of character and harassment charges. Rent a center will no longer receive my business and I will be gladly spread the word at the hospital I work at and all my friends in high and low places.

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Doug - 2 d 9 h ago

0

I have never in my life ever got conned so bad as I did with this company. I was in desperate need of a washer and dryer and dryer and had to try this. Rented the pair had to wait almost a week for delivery, when it finally got delivered the washer didn't even work, so while checking a couple things on it discovered a safety switch had been disabled improperly, and it was full of cockroach droppings. I immediately contacted the store letting them know and asked to please come get it was told they would and get me a replacement. So now 2 weeks later and 2 payments for an appliance that doesn't work, and asked what about my payments that I made and was told by the manager of the store "Well we had to get another one for you from another store" ...Um OK well if they would of sold me one that worked from the get go like I payed for then that wouldn't have had to be done. So while trying to contact someone from a corporate office to resolve this issue, I was not about to make payments for something that was #1 broke, #2 full of roach feces, #3 Having had wires Cubans taped on the inside. So I am out not only the cost of having to buy both adapters needed to hook both the washers up but 2 weeks of rent. I have pictures to document this, and also the paperwork, so if not contacted soon by corporate I will be pursuing legal action not only for the rent, the extras that I was told would come with the washer, but also to have my house treated, and mental stress I ensued from a woman that should in no way even be a manager for this company seeing her people skills are piss poor to say the least.

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Renee - 3 d 4 h ago

0

I don't even know where to start with this review, my home got flooded yesterday and my husband and I had to go stay at my dad's. Until we get everything figured out, but we are sleeping on the floor. I had used rent a center a few years back when I first moved here I paid my account off on time and made all of my payments with out a problem or with out them having to come chase me down. They even send me valued customer deals afterwords in order to get me to purchase another item from them, Anyway I call them this morning explain to them my situation and tell them I need to rent a bed for about a week or so, and I explain to him that I don't have any money today and that I would be getting my paycheck tomorrow via direct deposit and I asked him if that would be a problem, he said no we will work something out but I'll need you to come in a.s.a.p., because we are super short staffed today and in order to get the bed delivered to you today we need to get all the paper work done so I said no problem and I was there with-in 30 minuets, when I get there they tell me that since it had been over a year since I've done bussiness with them that I'd have to go ahead and open a new account and re-do all of my paperwork ok no problem I sat down and filled out the application with 5 references when they only require 4. I walk over to the counter and I tell him the guy I spoke to on the phone said you guys would be able to deliver today and also that it wouldn't be a problem for me to pay tomorrow, he says Jesus Christ I don't know why he told you that I'm the only one here. And we can't let any merchandise out of the store with out any money but if you give me $11 I'll make it work and I tell him I really don't have any money I had to leave my house in a hurry and I don't have any money on me what so ever and besides that is not what we spoke about on the phone he said well I didn't talk to you, you talked to Mike. Then he precedes to tell me that $11 is not a lot of money and I should go borrow it from my dad or someone and I told him I can't I have no money until tomorrow and he started getting rude so I said you know what just forget it your being rude and maybe you guys should communicate with each other better instead of making me come in here wasting my time if you weren't going to help me in the first place then he has the nerve to tell me that I can just go buy an airmatress for $50 at Wal-Mart and that I wasn't a good customer last time I used them anyway so I said ok that's why you just told me you had no record of my account because you didn't keep them on file past one year but you know that I was a bad customer right? And that's why I paid my account off on time with no problems because I was a bad customer right? By this time he keeps telling me to leave so I asked him for the district managers name and contact information and he replied that he is the boss and that there is no one above him so I said to him ok since there is no one above you I'll go to cooperate what is your first and last name so I know who I am filing a complaint against when I contact cooperate, he gets a smart ass grin on his face and says my name is Bob, I said ok Bob what's your last name ? He says well my name is Tyler and I don't have to give you my last name. So I said ok Tyler thanks that's all I need to know corporate will know who you are once I give them the store address and you first name and I left. Is this how you guys at rent a center treat your customers? Especially when they come in and tell you they are going through a crisis? Is it not enough that my home suffered severe damage due to a flood the day before and I can't even get there to assess the damage because the roads are closed, then to top it all off i try to give you guys my bussiness and this is how i get treated? My husband is on disability and walks with a caine he was in alot of pain from sleeping on the floor lastnight we have been through enough, didn't need to come in to your store to be treated like trash to put the icing on the cake. But that's ok Aaron's will appreciate my bussiness so it's your loss, and if I ever need anything again I sure won't be getting it from rent a center.

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Ella Turner - 3 d 6 h ago

0

Why is your 6month same as cash not ture they say I still Owe 206.00 after paying 174.55 for 6 months for a used sofa I can't help it they don't no there math why should pay for their mistake

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mudlifenhb@gmail.com - 3 d 10 h ago

0

who ever is with a class act law suit msg me email as name,, bed bugs in my home not going to tolerate, have spoken with my lawyer already!

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Anonymous - 71 d 7 h ago

You dont want me to to write a review right now !

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Anonymous - 71 d 35 m ago

Please do I would love to here what you have to say.

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perverted rca employee - 56 d ago

0

I told them to pick their stuff up on monday. They tell me it will be tu because monday they are booked up. ok guess what its the 6/23/18 and a peeking tom from rca in radcliff is looking at a 17 year old sleeping . she is my dog sisster .Wtf why would you look at a 17 year old sleeping in her bra and pantyies . i work from 5 30 pm to 4 am sometimes untill 6 am . this guy beat on the window and then almost busted the front door open . she is scared to death . they are suppose to pick up on tu 6/23/18 not sat. so her parnets are going to press charges when i get home tomorrow . my people next to me said they saw him looking in on her and trying to open the window as well. they said he opend the back door to the house and closed it real fast because of the dogs. Radcliff ky rent a cent you are sick perverts. its one thing to be doing your job .But to be looking at a 17 year old for 5 min through a window . then trying to bust the front door open . Then you open the back door . i hope when i get home the police find that perverted employee . Have 3 people who seen him do it.

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Time for CLASS ACTION - 29 d ago

0

OMG - Just when you think you have heard it all. It is obvious they do not do background check hence there attitudes. This story is so horrific please offer prayers to that young girl who will be afraid for a long time to come. As a mother, my heart goes out to her big time. I hope he goes to jail, the fact that he tried to open the window this is must worse than a peeping tom. A 17-year-old child that is horrific, I hope they sue the company for putting that child at risk.

(hidden) PS Anything I can do please let me know, I do lik=fe coaching and would help her for free.

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K Thompson - 25 d 9 h ago

0

Absolutely... I'm dealing with RAC in Inglewood CA..what a bunch of crooks..I hope this industry gets brought down like the pay day loan industry..Don't worry I'm working on putting something together

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Ron W - 14 d 4 h ago

1

I will join this class action. The RAC in Washington DC was supposed to put a piece of furniture in storage because it didn't fit in my apartment. When I moved into my new address they tell me that the dresser and mirror are gone! Now I'm playing where is the manager because he never returns my calls.

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Furious customer - 8 d 8 h ago

0

When you do I will be more than happy to give my input on how unprofessional, bully's they are!

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Anonymous - 8 d 23 h ago

They are very UNPROFESSIONAL ABD BULLIES U R DEFINITELY RIGHT!!!

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Furious customer - 8 d 8 h ago

0

I rent from rent a center on Riverside Dr in Austin Tx,

The manager there Louis is Very unprofessional! He doesn't deserve to be a manager! Let alone one of his employees, John just needs to be fired!! Yesterday 8/9/2018 I received a call from this so-called employee, asking me to pay for merchandise that they have had for almost a month getting repaired! When I let him know that my payments were due on the 10th of each month he started to get an attitude with me, really! After hearing his rudeness I told him I would just call back and speak with Louis(big mistake) John has the nerve to tell that's fine good luck with that now you have a fun day and hung up on me! So, of course, I called right back ( and low and behold John answers) and laughs when I ask to speak with Loius I should have known that things were not going to get any better speaking with him(Loius) sure enough as soon as he gets on the phone and I start talking he interrupts me and starts going off never letting let me talk always interrupting me when I spoke then accuses me of lying! Luckily my nephew was listening in so I let Loius know and he says yea I can hear him in the back round whispering well my nephew got on the phone and told Loius I wasn't whispering I will let you know what was said and your employer was very rude to my aunt and your lucky I don't go and take care of both of you for disrespecting well don't you know Loius changed his attitude quick even apologizing for his employees actions! This is the second time that I've had problems with Loius he is a bully to women and a coward to men! So today is my day to make my payment let's see how that goes! I'm hoping that the corporate office will fix this problem and fast! Because I'm about ready to give back everything and stop doing business with RENT A CENTER!! I DON'T NEED THE BULLYING, HASSLE, LYING AND CHILDISH PEOPLE HANDLING MY BUSINESS!

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Get ready 4 CLASS ACTION - 29 d 21 h ago

0

When you are ready, you are not alone there are tons of us that are disgusted with this company and I will be in touch with the CEO tonight. If there is something you want to add you an e-mail me. (hidden)

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Jokersgirl - 26 d 6 h ago

0

This company called me 3 times in a matter of 2 hrs and I want even past due. When u call to speak with a manager they say there is never 9ne working. I call customer service and waited over an hour on hold. I call the district manager and no return call it's been 3 months. I would like to be part of a class action law suit if you decide to file one.

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Anonymous - 8 d 23 h ago

Im currently doing the same

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MD - 70 d 19 h ago

Some people are just crazy.... ! 1 tome

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Anonymous - 70 d 19 h ago

DISRESPECTED CUSTOMER-4 d 12 h ago

I CURRENTLY RENT FROM RENT A CENTER. TWO BEDS FOR MY CHILDREN. MY BEDS WERE RIDDLE WITH BED BUGS, WHICH ONE THEY SAID IT WAS NOT THEM AND ALSO MY APARTMENT COMPLEX CLAIMS IT WAS NOT THEIR FAULT EITHER. NEITHER COMPANY WANTS TO ADMIT THEIR FAULT. PRIOR TO GETTING THE BEDS MY I HAD NO PROBLEMS WITH BED BUGS. I STILL TRIED TO BE PROFESSIONAL AND TOLD RENT A CENTER MAYBE IT CAME FROM THE APARTMENTS. BUT AFTER SEEING HOW THEY ARE BEING EXTRMELEY RUDE TO ME ABOUT CONTINUING TO MAKE MY PAYMENTS. IT WENT FROM NO WORRIES TO THREATS TO MYSELF AND MY CHILDREN. I CAN NOT FOCUS ON PAYING FOR ITEMS THAT WERE RIDDLED WITH INSECTS AT THIS TIME BECAUSE I AM SPENDING ALL EXTRA MONEY PAYING OFF PEST CONTROL. I AM PLEADING WITH THEM BECAUSE MY FAMILY AND I ARE SLEEPING ON THE FLOOR. AND RAY FROM THE CORPUS CHRISTI LOCATION ON STAPLES SAYS THAT IS NOT THERE PROBLEM AND THEIR CONTRACT THAT CUSTOMERS SIGN SAY CUSTOMERS NEED TO PAY. I EXPLAINED THAT AS SOON AS I GOT MY CHILDREN TOGETHER AND GET RID OF THESE BUGS FULLY WITH PEST SONTROL THEN I CAN GET IN AND PAY OFF THE BUG INFESTED BEDS THAT WE CAN NO LONGER USE. HE THEN SAYS IF YOU DONT PAY BY TODAY THEN I WILL SHOW YOU (WHATEVER THAT MEANS) I ASKED WHY HE WAS THREATNING ME AND IF I COULD SPEAK WITH HIS BOSS. HE TOLD ME NO YOU CAN NOT JUST DONT WORRY ABOUT IT NOW. YELLING AT ME CUTTING ME OFF AND REFUSING TO LET ME SPEAK TO A HEAD PERSON. HE THEN GIVES ME A NUMBER AND SAID JUST TALK TO CUSTOMER SERVICE AND LET THEM TRY TO HELP YOU IM NOT GIVING YOU ANY NUMBERS. I TOLD HIM THAT HE COULD NOT TELL A CUSTOMER THEY CAN NOT TALK TO A HIGHER PERSON AND HOW IS CUSTOMER SERVICE SKILLS ARE HORRIBLE. HE SAID SO THEN SAID WELL NOBODY IS HERE ANYWAY. THE NUMBER GIVEN TO ME WAS FOR CUSTOMER SERVICE HELP FINDING ITEMS OR HAVING QUESTIONS ON RENTING ITEMS. I CALLED HIM BACK TO TRY AND SPEAK WITH HIM AGAIN AND LET HIM KNOW HE NEEDS TO PLEASE GIVE ME A VALID NUMBER. HEATHER ANSWERS THE PHONE AND PUTS ME ON HOLD, RAY THEN PICKS IT UP AND HANGS UP ON ME, I CALL RIGHT BACK AND SHE (HEATHER) ANSWERS AGAIN AND I ASKED HER TO PLEASE ASK RAY TO STOP HANGING UP IN MY FACE, SHE THEN SAYS OH DID HE, WELL HES ON A PHONE CALL RIGHT NOW. I ASKED HER HOW WHEN HE JUST ANSWERED MY CALL AND HUNG UP. SHE THEN BEGINS WITH HE IS ON THE PHONE, HE CANT TALK TO YOU. I UNDERSTAND ITEMS NEED TO BE PAID OFF, BUT THREATENING CUSTOMERS IS NOT GOING TO GET IT ANY FASTER ESPECIALLY FOR BUG INFESTED ITEMS THAT CUSTOMERS NO LONGER HAVE. NOW RENT A CENTER WILL FOREVER BE KNOWN FOR THREATENING FAMILIES

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Gracematildasmomma - 4 d 4 h ago

0

Debbie53

Rent a center sucks,and to pay for something with bedbugs,lol that is ludicrous throw them damn beds back at them,get statements from neighbors that no one had them until you got those beds and then take a trip to the local court and file charges that they sold you beds with those little critters,RAC needs to be shut down,

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Anonymous - 55 d 19 s ago

This company sucks. After dozens of emails, several letters 1 to the CEO and five or six 2 customer service. Not on not one person has called me back on any of this. Despite the customer service ad that says they will get back to you in two days they do not. I'm really sorry I bought anything from this company and I will do everything I can to not recommend it to anyone considering giving them their business.

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Class Action - Unite - 29 d ago

0

Yes because they know they are wrong if you have nothing to hid you answer. Thant is why I will make sure to see them all in court. You are welcome to join in on a class action e-mail me @ (hidden)

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Jokersgirl - 26 d 6 h ago

Please contact me at joker 03585 @ gmail.com. I would like to join you.

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jennodell1974@gmail.com - 15 d 13 h ago

0

All the emails are hidden, mine will be in my name above. I believe it's the only way to get then thru.

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Anonymous - 11 d 6 h ago

Yes I would love to join.they are doing the same things to me and my parents.you pay them say you haven't .you tell them to pick up there shit..they don't come when they are supposed to.they lie cheat and steal money then say you didn't pay but you have receipt to prove it.I won't go back to rent a center.in va.I had no problems with the rent a center in Washington state they did good.but every else I went has sucked..don't like people taking my hard worked money and saying I didn't pay and calling me a lie.I am now with a place called prime time they are awesome...

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Carolina - 5 d ago

0

Hi id like to join as well

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