Information, reviews and public commentary for US companies

 

Rent a Center

Rating
0.427083
Web
http://www.rentacenter.com
Address
5501 Headquarters Dr.
Plano, TX
75024
Contact
Mark Speese
Role
Chairman and CEO
Phone
(972) 801-1100
Fax
(866) 260-1424
Employees
19,700
Twitter IDs
@RentACenter
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Lem. - 59 d 23 s ago

0

I was threatened by the manager at 220 East Bush Boulevard. In Tampa Fla ,On Friday at 7:45. I am paying for a washer n Drayer Also A Samsung 42 inc tv coast me close to 3 000. Have paid it down to 700.00 an only. Was late a for the past two weeks and always call to let. The store know that i will catch up on next paycheck which is on fri , the 28 only owe for 3 weeks but the manager keeps harassing. Not trying to work with me. He also came to my house treating me ., this kind of Behavior is wrong . so now im afraid to even go to the store to pay on my bill , if this keeps up i will call the press , tv , and. Every one to let people know how your establishment. Is putting out in the black community. Thank you. And I hope that this Letter reaches the right person so this kind of Behavior , is stop ,

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Anonymous - 49 d 15 h ago

Scam company

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Marcela Williams - 11 h 11 s ago

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Charles - 4 d 10 h ago

1

After paying off this washer.. they send me a paper telling me that they need to come pick it up due to no payment . They added what they called a percentage late fee..

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MM - 5 d 12 h ago

0

Rent a center SUCKS all around. They just came to pick up a Nintendo switch which was my daughters birthday present all while having payment arrangement set up, and spoke to Carlos and his horrible customer service from the eastern district management who just made your company look worse then what it was because I will never purchase something through them again nor I will direct all family and friends AWAY from rent a center. Over priced in the end anyway.

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Jessie - 9 d 12 h ago

When all my stuff pay off i am done

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Bobbi Barefoot - 14 d 14 h ago

Good Morning, I have some serious issues with this store! I have made a complaint before about the last item I had on rent. I was at end of my contract on a bedroom set. They told me I had to make payment in the store for last one. I was a few days late as I work! They came to my house knocked on door for 15 mins then honked the horn all the way out the driveway! My children were home and called me at work. I spoke with the manager and he assured me that things were taken care of. That they would not harass my references and would have only the assistant manager contact me! I mean it was the last payment!

Well here I am at the end of another contract! They called my number several times for the last payment. I was finally able to speak with the person and he stated my last payment was $36.61 which I stated that is all I owe? Yes ma'am that will be it. you will have to come into the store you get letter of ownership.. I said I am not worried about that just take the payment over the phone so he did on 04/03. Great!! I am done with Rent A Center! NOPE!!

I get another call on 4/6 1:34 pm stating I still owe $50.00! I stated that was not what I was told. The guy states oh that guy is new! Well they need to be trained better then! I would not be making another payment for 2 weeks. He stated that would be ok.

Another phone call 4/8 11:20 am- Ms. Barefoot you need to pay the $50 owed. I let him know that I spoke with Shawn on Saturday and told him

Call Back 4/8 11:21am- Ms. Barefoot I spoke with Shawn and he said he didn't speak with you. So now I am lying about the conversation???? These employees need to be trained better on Customer Service!

I have paid off 2 things at this store and each time there is an issue. I am so over the going back and forth! Them calling me 10 times a day for $36.00! Harassing my references after I was told they would not any longer call them.

I will make this email public in any social media possible if things are not handled! Also tell me where this $50 is coming from when he stated that I only owed $36!!!!!!!!!!!!

Since they will not give me email addresses I will put everywhere! Main Street Hope Mills NC

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Kristina - 16 d 10 h ago

0

I had a horrible experience with the New Orleans 101st and Elm in broken arrow Oklahoma With a manager named Joey he was very rude and was raising his voiceAnd he did not want to help load a fun sure we were bank I will never go back to the store again and I will highly recommend no one else going to any Rent-A-Center!

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Anonymous ex rental - 20 d 7 h ago

1

They need to hire qualified managers for that rent a center in Niagara Falls NY on Portage Rd, she sucks and seems like she doesn't know what the hell she's doing, who puts too ignorant dumb females together that doesn't know shit. They have a few workers who knows what their doing that's who should be manager.

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Anonymous - 26 d 14 h ago

0

Here's my review. I think its absolutely stupid. Have to wait for bank to unlock account so Shsmokin RAC is gonna pick my items up tonight just to bring them back the. Very next morning..I have been with this company since doors open in Pennsylvania. They treat their customers liike shit

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.rent a center is horrible - 28 d 18 h ago

0

Rent a center is horrible...just contacted an attorney because they won't fix my washer and dryer and I'm still paying warranty on them...lawsuit will hopefully wake this company up....it is the worst and I will never buy another thing from them again....

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Anonymous Houston - 35 d 16 h ago

0

Purchased couches Only from Houston area store. Downloaded app and shows I purchased couches, TV, and refrigerator. Hmmm, went back was told multiple times it would be corrected, but hasn't yet. Store manager very rude and brushing it off. Found out via family member same store was applying merchandise to people's accounts so they could keep merchandise and sell off for themselves. So keep an eye on your receipts and check app because while u paying they are profiting off of your money. Now gonna call them to return couches.

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Denis Augudtinu - 38 d 6 h ago

0

I did a survey earlier based on the drop off had I known the return would've been so hectic I should've wait for the overall anyway everything was perfect on the drop off but now I'm trying to return with a three hour window I have been waiting five hours now every time I call I keep getting in route and the manager of the Metairie and 61 location was very rude and hang up the phone on me I'm very disappointed.

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S.B. - 42 d 3 h ago

Calling out Rich Swope for allowing his store manager in Sherman to date/live with his assistant store manager. Since when is this acceptable? Company left open for potential liability if things go wrong and someone decides to claim sexual harassment.

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Heath B - 40 d 12 h ago

5

Mind your own business Geek...

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Anonymous - 44 d 11 h ago

0

Hello I'm am writing this cause renatcenter in Williamsburg ky will not except my payment an one of the people there need to be fired cause he was really rude to me he need is mike an I would like u guys to do something bout it

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Anonymous - 45 d 12 h ago

There have been a issue with my account and I will like to speak to someone in the headquarters office

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Anonymous - 47 d 14 h ago

HELLO MR. MARK MY NAME IS HESTELLA BRANDON I AM ASKING YOU A QUESTION I WAS IF I GOT A SMARTPHONE FROM YOUR STORE AND IT MESS UP AND I WENT TO THE STORE TO GET IT AND THEY SAID YALL THROW IT AWAY THEN YOU GIVE ME ANOTHER ONE WHY DO I HAVE TO PAY FOR ANOTHER ONE AND I WAS ON MY LAST PAYMENT WITH THE FIRST ONE I DONT THINK ITS RIGHT IT MAKES ME WANT TO STOP DEALING WITH YOUR STORE I REALLY LIKE SHOPPING AT THE CSTORE BUT SINCE THIS I AM NOT GOING TO BUT I WOULD LIKE TO THANK YOU FOR YOUR TIME

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M.J. - 47 d 17 h ago

0

Why is the Sherman Texas Rent-a-Center allowed to have a store manager that lives with his assistant store manager? Sounds like a recipe for disaster. Why isn't the DM putting a stop to this.

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davidjohnsonloanfirm111@gmail.com - 49 d 6 h ago

(SPAM)

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On a need to know business - 49 d 6 h ago

0

Do not do business with rent a center!! This is a scam company who tries to harass you if you cannot pay weekly. Even when you pay monthly, they still harass you!! If you can, get your items from Wal-Mart or elsewhere!! These people are pathetic, be aware!!!!!

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Pissed off customer!!! - 64 d 12 h ago

0

My local store delivered a dryer to my house that didn't work 2 hours after my scheduled delivery time!! So I called the store 20 minutes after delivery and informed them my dryer wasn't working at which time I was told someone would be sent back to my house in a few minutes!! Now it's 19 hours later and the store is closed and no one has showed up to fix the dryer!! This is absolutely ridiculous!!

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Anonymous - 49 d 15 h ago

Scam company stay away !!!!

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Anonymous - 81 d 5 h ago

0

Rent A Center is horrible I have no idea how they stay open!! They think you owe them a explanation for your payment I'm so happy I'm paying them off tomorrow!! I will NEVER EVER recommend them to anyone!! Their rude their a horrible company and I hope Arron's take overs their business!! I dealt with car dealerships better then them!! NEVER A AGAIN!!

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Anonymous - 62 d 13 h ago

I soo agree w/you! The only reason i used them is my son gave me a $209 voucher that he received 4 returning something. 1st they said i couldnt use it to open up my account & now they're saying i cant use it at all!!! Wth! I will never do business w/them again & I'm contacting the BBB. See how they like that!

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Anonymous - 49 d 15 h ago

Rac center is a scam company stay Away at all costs !!!

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