Information, reviews and public commentary for US companies

 

Rent a Center

Rating
0.43232
Web
http://www.rentacenter.com
Address
5501 Headquarters Dr.
Plano, TX
75024
Contact
Mark Speese
Role
Chairman and CEO
Phone
(972) 801-1100
Fax
(866) 260-1424
Employees
19,700
Twitter IDs
@RentACenter
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Debbie A Bennett - 1 d 7 h ago

1

I had a order that was suppose to be delivered today around 4 p.m and the Caro office called and said they wouldn't be delivering today because they broke the handled off. What they only have one. They didn't have a prob. thaking the money before it was delivered Now I have to hang my cloths around my house just to dry them. Thanks alot. Just what I wanted to do.

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Anonymous - 2 d 9 h ago

i live in ohio. today at 12:56 a rac truck parked next to my house with two guys in it. a minute later a guy comes around the corner walking. the driver hands him money .the guy walks in the alley and returns a minute later and hands the driver a small bag that looks like crack. all of this was recorded on my cameras plus my neighbors cameras as well. called our local rac and wasn't taking serious. they laughed and just hung up on me. i was able to get a plate # PJP3525 hopefully the corporate office will take it serious!!!

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Anonymous - 2 d 9 h ago

0

Rent A Center 490 S Broadway, Yonkers, NY 10705 is the most disrespectful, unprofessional, UNORGANIZED branch I have ever dealt with. The driver claimed to have gotten locked out so they never came back to deliver my merchandise. Then I call the next day only to be told my address was flagged for stolen merchandise. Which should've been told to me before delivery was set up and even before they took my money. How can you make a delivery to a flagged address? If they never got locked out, I would have the merchandise right? Right! Okay so now I must bring my lease...NO PROBLEM but before I do that I want to ask the manager JENNY why would she set up this delivery if my address is flagged? What is the process but before I can get that out of my mouth she is cutting me off and telling me she is not about to go back and fourth with me. She doesn't get paid to do that. I just cancelled the order and will be ordering with the competition because I refuse to be treated this way as a customer. Of course I am frustrated at this point so why not listen to me and deescalate the situation? Nope! They rather cancel my order than provide decent customer service. This is unacceptable as a returning customer for the 3rd time.

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Anonymous - 2 d 20 h ago

I was treated very rude by several employees I was told one thing and a few days later they said I was never told that .when they called me I told them to talk to the manager instead they put in the computer that I would be in the next day to pay by 4:00 when I said I said no such thing he said I'm the one you talked to I dropped them a note saying to come and pick the couch up on Sat Dec 9 th now it's Monday so I'm calling the corapte office

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Slave - 5 d ago

0

WORST place to work, especially for store managers. District managers expect us to work until 9pm and our day starts at 8am if not sooner! Constant messages, pushing us all day

They want our life to revolve around RentAcenter. You're lucky if you get your day off. I don't know about other DMs but the ones managing north texas have a God complex. They forget we are people, not robots and certainly not slaves. We all do the best we can, you riding our back doesn't make us work harder than we already do. The culture needs to change because I thought slavery was outlawed.

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Becky fleck - 7 d 10 m ago

1

I'm not happy with the rent a center in Dunkirk ny. They came to my house today to get our couch set because we could not pay for it. And they acted like jerks they broke our wall plug in piece and I had our WiFi box beside the couch and they knock it off the stand and now it don't work. I'm not happy at all and I think them people should be fine for damages. I have put so much money into this store and lost it all cause I will Not go there again

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Ivana Rinehart - 7 d ago

0

I will never come back to your stores again. Erica i. Wichita falls is rude and hateful.

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Patricia Tirao - 7 d 11 h ago

0

Back in August of this year I went to one of your stores in Canandaigua NY 14424 and ordered a stove the stove was supposed to be a propane when the gas company came and did their safety check we found out it was not for propane but for nature gas giving off carbon monoxide I notified the store that they made a mistake and see what they would do about it that they need to fix it . The store manager said that wouldn't fix the problem that it was my problem . The kit for to fix it cost over the payment I would be make on it since I only owe two more payments on it

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No name - 9 d 6 h ago

0

The managers and works are very disrespectful and rude , they are ripe offs they don't explain anything to you at all .. they like to over talk they customers

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Anonymous - 11 d 22 h ago

0

The workers at the renter a center in Ohio on fergasion road r very rude and they need to watch how they talk to there customers

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Jiggly24 - 12 d ago

0

I went in with a friend. Never having had gotten anything from Rent-A-Center. I had planned to get my nephew's Christmas present from there and because the person I went in with was a few days late on her payment they refused me. How is this even possible? The two of us aren't married or anything. I did try to use a voucher they gave her on a bad tv they tried to sell her until I talked her into returning it. Even the sales associate said it was bullshit they tried to sell her a tv with with a big white circle in the top right corner. They have her a voucher to use to cover the $400 she had already paid on it and it said you could give to a friend. Seeing as how she wanted nothing else from then she gave it to me. They however; denied me the phone because she was behind 2 payments since she lost her job. That's not even the point. How can they hold that against me, who has never obtained anything from Rent-A-Center. I tell you I have dealt with Aaron's and they are a much more customer oriented store. Thanks for nothing

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Christine - 12 d 5 h ago

0

The rent a center in Wilmington Delaware came in took the stereo because l told them that l will be starting a new job and l will catch you all up. And caused my husband to go into a seizure. So once l get this paid off l will never do business with rent a center in Wilmington Delaware again!!!

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James A Jones - 12 d 13 h ago

0

I stopped in to pay my weekly rent early, I am not due until Friday, but I choose to come in every Wednesday, at the Broad St , location in Columbus, Ohio. To prevent phone calls!! Unnecessary.. so as I was saying ,I came in to pay and this guy mark came up to handle my account, and informs me that I am five days late. I tell him I have my receipt showing I am not. And shows him he points to the date. Which was the 24th of November 2018.. cool but I came in and payed to Melissa early wed at 4 p.m. 118.00 today is Thursday the 29. To pay my 94.00 dollar payment . And he still insist that I am wrong, and it's my fault, that I am late??!?? . First of all I come in early! days early. To pay my account. And even assisted in the investigation and retrieval of a stolen lap top taken from me at the local market. And returned the merchandise to them to get nothing but this crap pulled twice since I have been a customer.. well enough, honest hard working people should not have to go through this mess. This is my complaint and I wish to launch a investigation, on this store. Employees are leaving at a alarming rate, or becoming unemployed due to firing, because according to mark the mgr.,this is why the previous employees were fired because they were half charging customers?!?!. so it is my fault I am late????!!!. Look here I have 3 items 35.00 plus 35.00 plus 19.99 plus tax ?! Total 94.00 a WK... And this is the total I pay every Wednesday... Now who is late?? James A Jones... Pissed off customer.

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Not very happy - 15 d 15 h ago

0

I was planning to go a little over month and this es probably why. I went in to rent a Xbox and between the many conversations that were going on I ask the lady a few times the price of the game. I was never given it but was asked to verify a text twice that came to my phone. Min you, there was never any documents out which I found to b a little unprofessional. Nevertheless, I was still there waiting for them to get things started. Was a given a biweekly rate of 113.00 . I thought was a little high but, remember I was never shown a contract or any documents to explain these numbers. Still I was given a general receipt which just had . My name a serial num another four digit number and told the money will come out on Friday. After, talking with my hubby we decided to hold off on the couch, so I called and they took it off supposedly. The money was deducted from my account in the amount of 78.48. I was then sent another text to verify to them, still no paperwork to sign or anything else over the weekend, I looked up the price of the so called Xbox I was suppose to get ( this is a 500 game system) but after six month with them its almost 1000. I called Monday morning to cancel and of purse was given the run around. I had already paid for what was suppose to b two weeks and haven't recievwd any product or signed any papers to see what I will be paying for. But, the manager gets on the phone, now I have to go in so I can get my money back. Why, I just didn't want to continue thus process if I still ne'er had the products in the first place. Why was it so hard to just refund my money back to my card, which I know was on file because the lady told me they will be deducting the next payment on the 8th of Dec.

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Displeased - 16 d 14 h ago

0

Concerns,I have been a loyal custermwr with rent center in holly springs,ms. There is no excuse to have to wait on an item for over a month, no calls or updates.You have to keep calling them.instead of trying found out where and when the item will be here,they ask did you call main office on us, well yes I did cause this place is not run right.if it was I would already have my item.holly springs rent center sucks.not good on service at all.no concerns or respect.do research on your stores,they are not being supervised right.....this is just wrong to have to wait so long without any contacts

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Concerned - 22 d 14 h ago

1

The Manager on third avenue in Lake Charles is horrible! Twice I've been in to try to talk to her, and she is never there. When I do get to talk to her she talks to you like you're a peace of crap, and I swear she was stoned as heck. You can smell it on her sometimes. Those poor girls working under her always look worn out from all the work they do. Need to hire a guy to do deliveries already!

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Anonymous - 22 d 14 h ago

I just spent 20 minutes telling my story and realize after I tried to submit it I was only allowed a thousand characters typical of Rent-A-Centers ability to make you think they're good guys I'm about to crawl up Rent-A-Center's ass was a microscope. Anti you all up with more paperwork and litigation then you'll be able to get done in 10 years.

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Anonymous - 23 d ago

0

We live in Mansfield ohio . Rented a washer and dryer bc I had previously rented no issues. Set up the account to be paid 2xs a month . 11 days they are calling saying I am late . I said you delivered on the 9th so the payment would be do in 14days well we dont bill on Fridays. I just simply said please come get ur stuff. Your calling me 10xs a day on stuff that the bill isn't even do on. Calling corporate tomorrow but very rude manager and just an asshole

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Anonymous - 26 d 13 h ago

0

I'm complaining about the the south Dade store in Miami Dade when the former store manger was there over two years ago he was great AL was his name when he left it went down hill and my situation is I rented a tv from Rent-A-Center it took three days for it to come and I live maybe 15mins away second I went in asked about a apple MacBook that they don't usually carry asked the manger now to call me he never did called left messages to call me he never did the store is not a busy store at all little do they know the tv going back to them and I'm done with them

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Cynthia Evans - 29 d 9 h ago

0

Worst customer service ever! Corporate offices cover for local offices. They don't answer any questions. Chicago store on Cermak has the rudest, most ghetto, store manager, Teresa. She is just dumb. This ignorant, poor excuse for a human being called my daughter, in the hospital, to argue with her about a delivery, that Teresa's store messed up. The district manager, Shawn, didn't even bother to call my daughter back after multiple complaints. UNPROFESSIONAL. They treat people like they don't matter. Everyone should avoid Rent A Center and close any existing accounts.

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Savannah919 - 28 d 5 h ago

0

I am having the same issues all the way in Durham NC. Sorry ass business if you ask me

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Savannah919 - 28 d 5 h ago

0

Horrible service horrible customer service. Corporate office doesn't support you at all. They are no help and are not problem-solving people. In Durham North Carolina I have never felt so disrespected in my life as a customer I did not feel valued at all. I will never rent again from them nor will I recommend that terrible service to anyone

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Kelli K Kean - 30 d ago

0

A Rent-A-Center in Newark Ohio came to my house and stole my rent money from my mailbox and kept it . Now I'm getting evicted from my house and they are threatening me. I'm absolutely not taking this. I'm contacting my attorney general andy lawyer

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Lori wood - 32 d 11 h ago

1

I think it's wrong that renter center employees are wrong asking for people cards on the phone and they are rude but you let mangers know it's always customer's is at fault not employees

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