Information, reviews and public commentary for US companies

 

Rheem Manufacturing Co

Rating
0.709677
Address
2600 Gunter Park Dr E
Montgomery, AL
36109-1413
County
Montgomery
Phone
(334) 260-1500
Fax
(334) 260-1323
Annual Sales Est
$574,400,000
Employees
1,600
SIC Code
3639
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Alex G Sundberg - 17 d 8 h ago

5

I would like to send you a picture of my Rheem air conditioner. It died last week. That's not bad considering it

was installed in 1975. I think that's 33 years.. Not bad for an air conditioner..

I thought you would like to hear about an air Conditioner that provided such admiral service.

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John - 5 d 17 h ago

Good luck- the new ones are are maybe 8 years service and Rheem doesn't back their products warranty.

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Chris - 2 d 19 h ago

0

I agree with John, we bought a new house with a Rheem unit and after 14 months the AC stopped working and turned out to be leaky parts, we spent over $2,000 fixing the problem and all we got was sorry our units are only warrantied for 12 months, way to stand behind your product...

I would steer clear of Rheem

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Valinda J Schmalfeldt - 9 d 15 h ago

1

I have a new house .i keep the temperature at 65 the air conditioner freezes up then it get to 70 in the house and they told me that it was to cold for the unit to keep up! Are you kinding me! It's1 month old! Does any one have any answers? Do you think the unit is to small and it can't keep up? Frustrated!!!

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Garland Osburn - 7 d 16 h ago

Central air conditioning is not really designed to go below 68f.

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Joyce Carmody - 11 d 14 h ago

A few years ago I purchased a home with a new air conditioner unit - it is a Rheem. This unit was one of the reasons I felt the house was well represented. Afterhours Air Conditioning of 6651 SW 25 Street in Miramar, Florida did the work. The permit he applied for was originally filed on 11/2012. I have discovered that he never registered the warranty and now my coil is burnt out. The coil should have been under warranty IF it was filed. What recourse do I have with this provider? How can I get a coil for my unit? I have been without AC for quite awhile now and I find it difficult to function in my own home. Did this happen because I am an older person and they had little respect for me?

The unit is: Model RHLL-HM24171A

Serial # W301217347

Address: 2318 North 28th Ave. Hollywood, Fla.

I am presently unable to live in the house because of the heat.

Joyce Carmody

(hidden)0

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Dawn Daly - 12 d 16 h ago

0

NEVER EVER buy a LP water heater from Rheem. I came home 3 days ago (June 5) to a strong gas smell in the garage. I called our gas company and reported the leak. They came out and determined that it was coming from the controller on the water heater. This new water heater was install November 2017 and still under warranty. Their warranty procedures are deplorable! They ordered the replacement part with no rush. Said it would arrive in 1-2 business days. The part arrived yesterday (June 7) and was installed but not tested as the gas company locked out tank per their regulations. Called the gas company and of course they had no one available to unlock our tank until Friday morning. So yet another night of cold showers and no laundry done and dishes somewhat cleaned. I had high hopes this morning that all would be back to normal. The gas company arrived and low and behold, the replacement part that was sent also leaked and was defective. I called Rheem and spoke to no last name Mike, the supervisor, who was of no help whatsoever. He said our only option was to have another part ordered and sent directly to me which possibly could get here on Saturday. Do you see the problem with that? Today is Friday, it MAY get here Saturday nobody works on Saturday so it will be a long weekend of cold showers and dirty laundry. Rheem showed no sense of urgency in our situation. When I asked "Mike" what else could be done to get us functioning again his reply was that we could remove the unit return it to the store and exchange it for another one and oh yes be responsible for the installation again! Rheem you fail as a company!!!!!

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GFK - 22 d 17 h ago

0

In September 2017 I had a service contractor tell me my ac condenser needed to be replaced. I authorized the contractor to make the repair. To replace the ac condenser I paid MID AIR Technologies (hidden) the sum of $655.00. The unit was colling again. In May 2018 the ac unit was not colling, I contacted AC Technologies, Coral Springs to inspect the unit. (hidden)) TAC Technologies also said the compressor had to be replaced. For this repair, I paid Ac Technologies $755.

I contacted the Mid Air contractor and made him aware that the condenser for which I paid him $655.00 had failed in 9 months. Additionally, I asked for a refund. The contractor asked if I was 'smoking something' and added this was a Rheem problem. SO I did not get a refund, however, I did get insulted a by a rude low-level person who represents Rheem.

I am seeking the refund for at least one of the condensers I paid for in full to the two about listed Rheem representative.

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Very dissatisfied customer - 41 d 17 h ago

0

I am very dissatisfied with my current situation involving a Rheem hot water tank and the lack of service providers Rheem offers. We recently purchased a Rheem hot water tank in Oct. 2017 from Home Depot in Oklahoma City, Ok. On 05/07/2018 the hot tank quit working we called the 1-800 number on the tank and it was determined that the hot water tank would require a service technician to evaluate the issue. Much to our surprise Rheem does not have a service technician in are "zip code area" and per Carole the customer service rep Rheem will not even look 5 miles outside our "zip code area" to try and locate a service technician. This is unbelievable and unacceptable not to offer service to your product. What is the point of the warranty if you don't offer the services and terms in the warranty ? Carole informed me that it the consumers job to ask at the time of purchase "how and where will I get this product serviced " even if it is under warranty and Carole said this happens "all the time". Rheem has limited services technician and most outside providers will not accept 3rd party checks so it is now my responsibility to find a plumber and PAY a plumber to FIX your faulty product. I find it very hard to believe I am the only person in Oklahoma City, OK with population of 1.31 MILLION people that has needed a Rheem service technician. More unbelievable that Rheem won't even offer to HELP find a service technician. But Rheem will reimburse up to $125.00 for the plumber that I have to hire that is going to charge me a minimum of $250.00. I called the 1-800 back and ask if they had a service technician in a "zip code area" that is 2.2 miles from my home/zip and THEY DID have service technician available but since it is not in my "zip code area" Rheem cannot authorize that technician cannot help me. (only 2.2 miles away) thanks. As of today 05/10/2018 we have not had hot water in 4 days and so far Rheem has only offered to ship to part to us, I had to beg to get it shipped overnight. Have you ever gone without thot water in your home ? for 4 days ? with your 73 year old father and husband ? Try boiling water for everything from BATHING - COOKING - CLEANING because I made the mistake of spending $700.00 on your product that failed and then your company failed to deliver on the service. This has been a huge inconvenience for our family and I can only hope and pray that this email makes it way to someone within your company and it becomes an inconvenience for them because they have to explain this bad situation to their boss and someone has to answer for the unacceptable customer service of this company . You should be ashamed you are a national company who sells all your products to national stores. Once this is remedied this will be the last Rheem product I ever purchase and will stop shopping at Home Depot. FIY - Carole was very nice and tried her best to help but was limited again by Rheem policies.

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Anonymous - 48 d 24 h ago

We have had one problem after another since we purchased the Theme air condition unit and handler. It froze up while we were on vacation. Each time we change seasons we have to call ARS to get it to work. We have never had these problems when we had the Trane making us wishing we had stayed with that brand.

Linda Zoeller

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C.Righter - 57 d 17 h ago

0

I bought a Rheem AC unit for my condo based on their reputation.

My unit would drip water which soaked my carpeting. I did not notice the problem until I steped on the carpet and felt the saturation.

I called the company who initially installed the unit and they came out to inspect. After inspecting, the tech noticed that a "P" trap had not been installed and went ahead and installed one. They instructed me to use white vinegar once a month in pvc pipe and use a shop vac to suck out water if it ever happens again.

Well here we are again, dripping and saturated carpet. If I knew I would have to baby sit this air conditioning unit I never would have bought it.

Rheem has been terrible in trying to help me and just keeps referring me to an AC company to come out to fix the problem.

I will never buy another Rheem product again.

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Marilyn Dilly - 63 d ago

1

Purchased Rheem furnace in February 2013. The heat sensor apparently gets a coating on it and it's necessary to use a nail file or sand paper to clean it. It takes two people who do not have the proper tool to complete this project. Location of sensor is low enough in furnace where one has to lay on floor in order to complete the task. Next to impossible to remove sensor to clean and then it must be reinstalled which is a huge challenge. Had installer here a few times and paid service charges. Finally my he showed my husband the problem so we could do repair ourselves.

There must be a specific tool used to remove and replace the sensor and we need one desperately, all we ask is what tool this would be for this challenge. My husband is 80 years old and we are on fixed income, unable to pay for a repairman to constantly fix this problem. He cannot constantly do this repair due to his age.

Is there anyone in your company who cares enough about this problem to address it?

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Mcg - 104 d 12 h ago

0

Do not ever buy a water heater at Home Depot that is Rheem. They told me it was covered, but when it broke 5 years after I paid $1,200 for it plus its warranty, when it broke down all I got was a run around. Either service was not available ( over the phone) or they kept me on hold over an hour and never answered the phone. AWFUL, DECEITFUL COMPANY.

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Beth R - 104 d 16 h ago

0

Sold defective water heater that was recalled. Never responded to recall. Unit broke down and CAUGHT ON FIRE! Only have one crappy repair technician A+Elite Repair. Crappiest technician ever. Waited 5 days no hot water. He Removed water heater and installed a lower grade one And

Charged ME $250 instead of Rheem paying for repair. I welcome a call (hidden)

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Judy - 105 d 9 h ago

0

I will never by a water heater from you people again I have no hot water and have been trying to contact you all for weeks! Horrible customer service!!!

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francisn@cox.net - 112 d 17 h ago

need to purchase a/c filiter 16-1/4 x21 x1 no store caeeies this filiter.how can a major co like yours maf.a ac with a special please call (hidden)r e/mail (hidden) with info.thank you in advance

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All I want is a straight answer. - 118 d 18 h ago

10 Years ago I replaced my furnace with a Rheem 82% up flow furnace 10 years old, 2 ton central air. The house was built in '64 and included central air..I am confused as to what MERV filter rating I can use. I called the Rheem dealer who installed my furnace and a/c and was told I could use up to MERV 12. Checked with another Dealer who told me I shouldn't use one over 8 in the summer as it would restrict air flow for the evaporator to function properly. Called Rheem Corp. 3 X's and got Automatic Call Forwarding . Emailed Rheem and was told to contact my dealer!. All I want is a straight answer.

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Remodeling Contractor - 139 d 15 h ago

0

I'm a home improvement Contractor with many years experience with new build construction and remodeling. I had a project I was working on and needed to purchase HVAC equipment. I chose to have Rheem to be installed. To keep a long story short.. Chris Kordack, territory manager for Columbus takes advantage of his powers in the company. Hiking prices on equipment at last minute, Rude with customers and not taking his job seriously. I am not the only one that has multiple issues with Chris. I'm glad to say that his superiors was able to help out the situation and take care of his mistakes. Chris Kordack should not work for a great company like Rheem. Nobody should treat people the way he does.

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Anonymous - 1 y 84 d ago

Rheem is the biggest joke they are a piece of shit I have been jumping from tech to tech telling me I have to be the one doing the trouble shooting on the unit so they know what parts to send me. Don't ever buy from Rheem...

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Babyro - 1 y 64 d ago

0

I will stay in touch with you. I am filing a Civil Suit here in Plano, TX. against both Rheem and Home Depot over a defective hot water heater. I had to take the system out of my house after it failed to work. This caused me major physical injuries.

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Frustrated in Florida! - 274 d 17 h ago

0

Purchased a Rheem XG50T12DU36U0 gas, ultra low Knox natural gas water heater. It stooped worked shortly after two years. Trouble shot with Rheem tech, tech said needed a pilot assembly. Plumbing company installed it when arrived, did not work. Plumber trouble shot with Rheem tech, diagnosed to be another problem so shoipped a new controller. It was installed by the plumber, unit did not work. Plumber trouble shot with Rheem technician only to be told water heater had to be replaced. Fortunately a three year full warranty. Did the dance with Home Depot, plumbing company and Rheem to finally get ordered. Now at six weeks without hot water and no empathy from Rheem or Home Depot. New water heater arrived today, Rheem sent the wrong model and Home Depot never checked if model number. Rheem technician said Home Depot's fault for ordering the wrong model number, emphatically. Turns out Home Depot ordered the correct model number, Rheem sent the wrong one. Home Depot ordering the correct model number but since it is a special order will take another two to four weeks. Home Depot working with me as best as possible but now being told if I install the incorrect model to have hot water until the correct unit shows up, I will have to pay to have it installed. How do you tell your wife it could be another four weeks without hot water or we have to pay $350 to have the correct model installed? Rheem customer service does not respond to on line correspondence. Any suggestions on getting Rheems attention to do the right thing?

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M. Plumber - 215 d ago

0

@ Frustrated in Florida! -

Forget Rheem go with this.

https://www.rinnai.us/

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dody - 156 d 9 h ago

0

can you supply me with details of how home depot and rheem reacted throughout?

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Dioscuri - 1 y 64 d ago

3

Why did you not call a plumbing co.????

Rheem does not have service tech to take care of plumbing problems. That's what service plumbers are for.

Furthermore, stander water heaters have 5 yrs warranty on the tank and one yr on parts. That is the reason one needs to call a plumber. All the information is on the heater tag.

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Babyro - 1 y 64 d ago

0

That's why its on the tag. Rheem wants to sell hot water heaters and walk away when problems arise. Not with me. A plumber did install it, they don't remove and take the system back to Home Depot, I do that. Plus, most of the plumbers I talked to would not have bought a Rheem to start with. What does that tell you.

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Dioscuri - 1 y 64 d ago

3

@ Babyro,

Rheem/Ruud are high end heaters.

The plumbers you spoke to in my opinion are "want -to- be plumbers" Not real plumbers.

How old is your heater???

Is the tank leaking??? (If it's older than 5 years you need to buy a new tank)

Is the tank gas or electric??

Parts: one year warranty. (older than one year you buy new parts)

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