Information, reviews and public commentary for US companies

 

Rheem Manufacturing Co

Rating
0.563636
Address
2600 Gunter Park Dr E
Montgomery, AL
36109-1413
County
Montgomery
Phone
(334) 260-1500
Fax
(334) 260-1323
Annual Sales Est
$574,400,000
Employees
1,600
SIC Code
3639
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Anonymous - 47 d 20 h ago

0

Purchased Rheem HVAC, 1.5 years ago. Hasn't worked for one month. No heat for one month. Installer can't get Rheem to respond. It is a defective part. Under warranty. Called customer support no response. Should have bought a Lennox. If service is like this, no one should buy your products.

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Vincent - 59 d 5 s ago

0

I bought a new 20 Seer Heat/AirConditioning Unit and the electric bill is still very high in NJ. Do other people who have this unit experience the same bad news or is it just a lemon unit? My electric bill before the new unit was $700 in mid-winter and it still is the same. So disappointed!!!

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Domain - 61 d ago

0

Bullshit as fucking service no respect to customers need to fucking make better products asses

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Email: authurmullenax41@gmail.com - 65 d 28 s ago

Contact me on my email,

Some lady in my hood introduced me to some new grant programm,

This grant is specifically place for those who need assistance paying for bills,buying a home, starting their own business, going to school, or even helping raise their children with old and retired people.

She received a 150,000 dollars check from the fedreal government.

Contact me for more explanation.

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Alden Ritchie - 175 d ago

5

Hello, I just wanted to let the people at Rheem Corporate know how please I am with your product. I purchased an old home some years back (1959) and it has an old Rheem water heater (1967). This unit is still going strong after 51 years in use, they don't make em' like that any more. Unfortunately I have to finally change it out for homeowners insurance reasons. Recently I had to get a 4 point inspection and the insurance companies won't write a new policy for a unit past 20 years old. I just purchased a new Rheem water heater, and hoping to get half the time out of that one. I also have a Rheem AC unit, and it's still going strong after 18 years. I will always stick with the Rheem product.

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Reality - 89 d ago

0ne With a positive review out of how many? Really? Sorry Alden, your delusional.

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Gary Walden - 65 d 11 h ago

1

He may not be, if he had one of the older units those things worked beautifully. Almost all of the water heaters pre-2003-04 worked fine. Now people are returning them left and right. Constantly having to get work done one them. Absolutely absurd like they are designed to fail. That's for their tank units. Their tankless are the best you can buy as long as you install them right. I feel bad for him though if he got a new rheem. Damned thing will give him nothing but problems and probably won't live it's warranty and if it does will die shortly after it's warranty expires. Rheem needs to clean staff badly on its designers or quality control personnel because WHEW... they need to save their business before no one buys their product.

- a well informed industry insider with years of experience with Rheem,Rheem contractors, Representatives and the like.

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Gary Walden - 65 d 11 h ago

1

Old rheem units are good the new ones are fucked. Honeywell fucked the new water heaters

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shirley - 101 d 12 h ago

0

I have problem on Rheem water heater, I even can't find Rheem warranty phone number on google search, only find Rheem manufacturing co phone number, (hidden), but this phone is disconnected, can't believe it,

is anyone knows the phone number to call for manufacture problem? please post on here. thanks!

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FEDUPwithRUDEnNASTY - 76 d 17 h ago

0

Rheem Manufacturing Co

2600 Gunter Park Dr E

Montgomery, AL 36109

1(hidden)

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FEDUPwithRUDEnNASTY - 76 d 17 h ago

0

CORRECTION:

Rheem Manufacturing Co

2600 Gunter Park Dr E

Montgomery, AL 36109

1(hidden)

1(hidden)

1(hidden) x

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Bill - 70 d ago

0

Hi Shirley,

Rheem is by far the worst hot water tank available. They don't know the meaning of the work SERVICE.

These are 2 numbers you can call, but don't expect anyone to care about you or how much you are being

inconvenienced. Rheem Tech Support (hidden), and (hidden).

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FEDUPwithRUDEnNASTY - 76 d 17 h ago

0

WORTHLESS SUPPORT RUDE MOUTHY INCOMPETENT SUPPORT MANAGEMENT & employees returning rheem unit NEVER AGAIN will we purchase from such a HORRIBLE NASTY PLACE!

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Sorry I bought rheem - 89 d ago

Wow just horrible. Run!

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Diane - 133 d 42 m ago

0

Hello,

I would like to let Rheem Corporate and Mr. Jones know that despite their website commitment to customer service ("Customers are our first priority"), that is absolutely false. We have a RHEEM pool heater that was installed only six years ago. The heater stopped working and our pool repair person told us there was something seriously wrong with it--he thinks there is a manufacturing defect. When we called Rheem to talk about it, they told us we had to pay $120 to have someone come look at it. Seriously? It's YOUR product. Then when they found out we purchased the home two years ago, they said the parts warranty was not transferrable. That is an absolutely terrible way for a company to behave when their livelihood relies on customers and word-of-mouth. Why won't you stand behind your product?

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PHILLIP HOROWITZ - 170 d ago

1

I had a RHEEM CENTRAL AC unit installed 2 and one half years ago. so far the ac motor and the cooling coil have had to be replaced at a cost to me of 900.00 RHEEM IS UNWILLING TO ADMIT ANY FAULT NOT MAKE EXCEPTIONS TO THEIR WARRANTEE PROCESS. CONSUMERS SHOULD AVOID PURCHASING THESE UNITS.

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Very dissatisfied customer - 1 y ago

0

I am very dissatisfied with my current situation involving a Rheem hot water tank and the lack of service providers Rheem offers. We recently purchased a Rheem hot water tank in Oct. 2017 from Home Depot in Oklahoma City, Ok. On 05/07/2018 the hot tank quit working we called the 1-800 number on the tank and it was determined that the hot water tank would require a service technician to evaluate the issue. Much to our surprise Rheem does not have a service technician in are "zip code area" and per Carole the customer service rep Rheem will not even look 5 miles outside our "zip code area" to try and locate a service technician. This is unbelievable and unacceptable not to offer service to your product. What is the point of the warranty if you don't offer the services and terms in the warranty ? Carole informed me that it the consumers job to ask at the time of purchase "how and where will I get this product serviced " even if it is under warranty and Carole said this happens "all the time". Rheem has limited services technician and most outside providers will not accept 3rd party checks so it is now my responsibility to find a plumber and PAY a plumber to FIX your faulty product. I find it very hard to believe I am the only person in Oklahoma City, OK with population of 1.31 MILLION people that has needed a Rheem service technician. More unbelievable that Rheem won't even offer to HELP find a service technician. But Rheem will reimburse up to $125.00 for the plumber that I have to hire that is going to charge me a minimum of $250.00. I called the 1-800 back and ask if they had a service technician in a "zip code area" that is 2.2 miles from my home/zip and THEY DID have service technician available but since it is not in my "zip code area" Rheem cannot authorize that technician cannot help me. (only 2.2 miles away) thanks. As of today 05/10/2018 we have not had hot water in 4 days and so far Rheem has only offered to ship to part to us, I had to beg to get it shipped overnight. Have you ever gone without thot water in your home ? for 4 days ? with your 73 year old father and husband ? Try boiling water for everything from BATHING - COOKING - CLEANING because I made the mistake of spending $700.00 on your product that failed and then your company failed to deliver on the service. This has been a huge inconvenience for our family and I can only hope and pray that this email makes it way to someone within your company and it becomes an inconvenience for them because they have to explain this bad situation to their boss and someone has to answer for the unacceptable customer service of this company . You should be ashamed you are a national company who sells all your products to national stores. Once this is remedied this will be the last Rheem product I ever purchase and will stop shopping at Home Depot. FIY - Carole was very nice and tried her best to help but was limited again by Rheem policies.

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Unrheemme - 279 d ago

I went through the same crap as you did. Except ours would not work after installation . No one in our zip code for their authorized tech to come out and fix it. They kept telling us hat someone WILL contact us to come out and fix it 4 days later I spoke to supervisor and no one was scheduled to come out. 5 days without hot water! They don't care!!!!Sent a new part. We end up paying 250.00 for all the installation and repair from our local plumber.

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SKB - 194 d 18 h ago

0

I wish I had seen this prior to our purchase of a Rheem water heater. We had the exact same experience. I am pretty sure they don't have any one any where to take care of warranty work. Our first water heater, purchased October 7 2018

leaked the first day. The second one was the wrong water heater in the wrong box. The third had a leaky part. We were also told there is no one in our area to do warranty work but they sent a part for us to call a plumber. Gave us a 120.00 budget to get the part replaced. Meaning we pay out of pocket and they mail us a check in 5-6 weeks. Maybe our best bet is to uninstall the product, return it and go purchase another brand. These posts do not give me assurance we made a wise choice.

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Ralph Freda - 198 d ago

1

I purchased my Rheem AC on Oct 10, 2012. Since that time I had to have the Evaporator replaced at an installation charge of $300. Today, I was told my coil must be replace because of a freeon leak. My service company, ECM, advised me that this part is no longer under warranty and I will be charged $652 for the part.This AC is only 6 years old and I purchased it because I was told Rheem was one of the best. Well if this AC is supposedly one of the best, I'd hate to hear about those that are ranked below this.

I will never purchase another Rheem AC again.

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Myles D - 216 d 18 h ago

0

Well, two tankless hot water heaters in 3 years and out $800. Terrible product and terrible customer service. Warranty is a joke. The one I bought 10 months ago needs repair, but they do not make the parts for this model anymore. They said they would replace with comparable model and we would just have to pay difference. When we took it to a distribution center for refund or replacement, they needed the serial no. which was nowhere to be found on the heater. Come to find out, it was on a sticker that had fallen off so we were out of luck. No serial no, no refund.

You would think, that a heater that is placed in a humid area like a bathroom, would not have a serial number on a flimsy sticker!! We called at least three times with only frustration resulting. Long story short. We are screwed. No heater or hot water. We now have to buy a third heater in less than 3 years. Will never buy this brand again and will NEVER recommend to anyone. Shameful.

I have never written a negative review on any product but felt compelled to let people know this company sucks.

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Capt NJM - 244 d 17 h ago

0

Had I read these reviews I would not be in the position I'm in with the Rheem central air. I would NEVER recommend a Rheem or Quality Air of America in South Florida. The installation was to include removal of the unit and installation of a new SEER 16 unit. I'm not sure the unit is a 16 and for absolutely sure they did not remove the old unit. What a crock. Second rate all around.

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Rheemed out:( - 251 d ago

0

I have had to replace my water heater 3 times in less that 6 years. Poor quality of WATER HEATERS. Then, getting the reimbursement for the repairs is an act of congress. Annual sales of $574,400,000.00, and gave me "hell" for a reimbursement of $250.00 for the initial repairs, that later resulted in me having to get a new water heater for a defective water heater. Their customer service department is the worst. I sent them all my paperwork 2 times for the reimbursement, and it is still missing in action. I just got a letter requesting that I send the paperwork again:(

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Viking 55 Mom - 251 d 17 h ago

0

I want a call from corporate, 1(hidden) Beth Crum. I purchase a 17 sEER comfort Air Conditioner 2016 it was installed in June. Now the fan 3 speed motor has went bad, my a/c man installed it and now cannot get a replacement motor. He has called several times.

The other issue is the A/C man says I have to get A coil cleaned and said it would be 450.00 to clean because the entire unit has to be taken out of my house and cleaned. It has a 10 year warranty.

I am Very disappointed with this unit. I had a Rheams back in 1979 and it lasted 20 years, this unit is a piece of junk to know how costly it is to get parts for and then it has a motor that lasted only 2 years. What a piece of junk, I feel y'all need to send a corporate team out and replace the entire unit and send a unit that is much easier to care for on maintenance.

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Matt Mahoney - 253 d 20 h ago

0

These people are corporate thieves and should be prosecuted. I have a defective water heater in my basement, i am concerned about my family's safety, it is still under warranty and Rheem wants ME to pay $500.00 and take two days off work just to replace it with another Rheem product! They also want ME to pay the $125.00 difference between the "pro-rated value" of the defective water heater and the replacement! DO NOT BUY RHEEM PRODUCTS! EVER!

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