Information, reviews and public commentary for US companies

 

Rheem Manufacturing Co

Rating
0
Address
2600 Gunter Park Dr E
Montgomery, AL
36109-1413
County
Montgomery
Phone
(334) 260-1500
Fax
(334) 260-1323
Annual Sales Est
$574,400,000
Employees
1,600
SIC Code
3639
General profile image

Todd in Wisconsin - 12 d 12 h ago

0

Absolutely pathetic service. I'm on my third tankless hot water heater and they last about 2-4 years and turn to junk. Please avoid using tankless. I'm heading into Thanksgiving weekend (4-days) without hot water. Repeated phone calls, e-mailing photos, and customer service treats you like they don't believe you are without hot water. Heck my unit is dripping water out the bottom. Place on hold again only to be disconnected FOUR times in a row. TERRIBLE product and TERRIBLE service. I'm done with Rheem!! WARNING You should be too!

General profile image

Mike - 1 y 305 d ago

My name is Mchael Witherspoon and I am a Disable Combat Veteran. On Feb 3, 2015 I contacted your Company about my Water Heater not working after over twenty five min on hold I got a tech I tried to tell him that I was disable and that I was at home alone at this time and that I needed someone to come out and check on my water heater.

And he needed me to the water heater and get some information from the tag. I told him that is was down in my basement and it would be hard to get to . I had the Manual and the receipt be he said he needed to get it off the Heater. I got down to it and he stated I needed to troubleshoot the water heater. I did the best that I could and tech open a file for me #4718763 and told me that it was over 2yrs old. I stated that is was installed on 9/25/14 from Home Depot on order ID# 1941-163729 on 7/02/14. I faxed a copy of all paper work to 334 260-1341 with all the updated information. At or about 1:30pm I called back to check on this and I was told no paperwork was on file for me . I asked to talk to the lead tech I was put on hold for ten min. When the lead came on the line he that he would track my request and get back to me later today when my file was update by his staff. I call back and was hung up on at 3:00pm. I tried a few more time that day and I was passed around from dept to dept and was told again it need to be updated. I wasn't called back at all. Today at 8:30am I call and was told we still need to up date your file. last night my wife had to heat water up on the stove so at I could wash up. I am writing you because this was not right the way your people treated me and to date know one has

call of tried to contact me its now 12:15. and I still do not have any hot water. This was hard for me to write because I don't like to ask for help.

General profile image

Rheem manufacturing does not listen. - 19 d ago

First of all Mr. Witherspoon that you for your service !!! I'm having a similar problem that has been going on for 2 months now. We needed a coil for the central unit and they have not sent the part yet. In the mornings it's 56 degrees in the house. My mother has heart trouble and is on dialysis 3 days a week. I will never purchase anything from rheem again !!! I hope your problem has been taking care of sir.

Other Reviews & Comments

Dollar General
tia I worked at dg and loved working there until a lead sales p ... 

Circle K Stores Inc
Regular joe Store no. 5347, Columbia, SC, does not open until 6:00 am u ... 

AppleBee's
Lisa W - Marion,Oh Although I am not the biggest fan of Applebee's food, I wan ... 

Greyhound Lines, Inc.
Anonymous I was at the bus depot 15 minutes early, with it 9 degrees  ... 

Allstate Insurance
Anonymous We would be better with the Nazis than Allstate

Barnes & Noble
Anonymous She also made a boy suicidal.

Church's Chicken
Billie Jean All Reviews Fast Food Billie Jean Smith 1 of 1 reviews Bill ... 

Food Network
Disappointed Agree. Hate the game shows. Put on more great cooking progr ... 

J. C. Penney Corporation, Inc.
Susie Q Your ad received in today's mail, Dec. 4 - Dec. 10 is a jok ... 

McDonald's Corporation
Anonymous This is to complain about my experience in McDonalds on Uni ... 

Public Storage
Anonymous Our experience it mixed. The local person seemingly makes e ... 

Amazon
Hans Scholl Amazon supports Nazis.

Fox News Network, LLC
George Ernst I am sick of M Kelly's Book Infomrecial ! Knock it Off ! Ge ... 

Nordstrom, Inc.
Terry Every year my friends and I look forward to going to the No ... 

Dish Network
Linda dish network has so many complaints against them for proper ... 

Frys Food Stores
Julie I went in on Friday to buy gift cards and they told me I co ... 

Conair Corp
Larry Carter It is impossible to find RP150-H and RP151-H rollers on you ... 

Ashley Furniture
Amit The most ridiculous customer service ever ! I will never bu ... 

Aeropostale
Customer A BE AWARE OF SHOPPING AT AEROPOSTALE!!! THEY ARE BEING BOUGH ... 

American Express Company
Barbara Plott SURPRISE!!!! AMERICAN EXPRESS ACTUALLY HAS A CUSTOMER CARE  ... 

Forever 21
Anonymous I work across the street from your store in Chicago on Nort ... 

AT&T
Mark Bratcher I was offered that two years ago still don't have mine. Goo ... 

Circle K Stores
Joe Pirt I just got fired for trying to stop a customer from getting ... 

Autozone
Fran Your Auto Zone on 120 Leucadia blvd Encinitas CA 92024

Petco
Kobie Kobie

ADT Security Services, Inc
Gloria would like to end my contract , ADT attached my ex's new ac ... 

Harps Food Stores
Deanne Villines I want to say first that I a dedicated harps shopper,and ha ... 

P F Changs China Bistro Inc
Chris I was always a fan of P F Changs in Colonie Center, Albany, ... 

Victoria's Secret Stores, Inc.
Ms WIlliams I am a very upset customer located in Houston Texas I have  ... 

Cricket Communications, Inc.
Pissed off I've been a cricket customer for awhile now, was a customer ... 

Rooms To Go
Anonymous the customer services is very bad,if you have extended warr ... 

Bank of America Corporation
frank you need more tellers at each branch in santa maria ca. if  ... 

Dell Computer
Anonymous I purchased an alienware gaming laptop for my son from dell ... 

Bloomingdale's Inc.
Nancy Terrible customer service. I ordered multiple items and the ... 

Honda Motor Company
michael Honda service is complete garbage. I WILL NEVER EVER buy a  ... 

Outback Steakhouse
alicia i ordered for curb side, that is a joke.. walked into the r ... 

Citizen's Bank
Anonymous I have been a 32 year customer of Citizens Bank in Buffalo, ... 

BP Oil
Ashely Yancey I just recently moved to Portage Wi, I have been a loyal cu ... 

Auto Nation Dodge
Mudbug42 The Albany ga auto nations service department is terrible a ... 

Safeway, Inc.
Anonymous they're probably on board with trump

Amtrak
Becky Amtrak....do you read these messages? Maybe you should!!!!  ... 

Lg Electronics USA
Anonymous Cooked01 purchased a microwave from Best Buy and the microw ... 

Enterprise Holdings, Inc.
Jones Reserved a 29.99 a day car, promised a Kia Rio or equal. Wh ... 

Albertson's LLC
Gary It seems like every time I shop at the store near me I am a ... 

Spirit Airlines
Anonymous I've been on call with customer service since 9 a.m. reques ... 

Fandango Inc.
Anonymous AWFUL Never can get thru to anybody and when you do they sa ... 

T-Mobile USA, Inc.
CHERYL HUFF Hello My my name is, Cheryl Huff. I am very up set with T-M ... 

Placeholder advertisement