Information, reviews and public commentary for US companies

 

Rheem Manufacturing Co

Rating
0.789474
Address
2600 Gunter Park Dr E
Montgomery, AL
36109-1413
County
Montgomery
Phone
(334) 260-1500
Fax
(334) 260-1323
Annual Sales Est
$574,400,000
Employees
1,600
SIC Code
3639
General profile image

Anonymous - 296 d 11 h ago

Rheem is the biggest joke they are a piece of shit I have been jumping from tech to tech telling me I have to be the one doing the trouble shooting on the unit so they know what parts to send me. Don't ever buy from Rheem...

General profile image

Babyro - 277 d 6 h ago

0

I will stay in touch with you. I am filing a Civil Suit here in Plano, TX. against both Rheem and Home Depot over a defective hot water heater. I had to take the system out of my house after it failed to work. This caused me major physical injuries.

General profile image

Frustrated in Florida! - 122 d 6 h ago

0

Purchased a Rheem XG50T12DU36U0 gas, ultra low Knox natural gas water heater. It stooped worked shortly after two years. Trouble shot with Rheem tech, tech said needed a pilot assembly. Plumbing company installed it when arrived, did not work. Plumber trouble shot with Rheem tech, diagnosed to be another problem so shoipped a new controller. It was installed by the plumber, unit did not work. Plumber trouble shot with Rheem technician only to be told water heater had to be replaced. Fortunately a three year full warranty. Did the dance with Home Depot, plumbing company and Rheem to finally get ordered. Now at six weeks without hot water and no empathy from Rheem or Home Depot. New water heater arrived today, Rheem sent the wrong model and Home Depot never checked if model number. Rheem technician said Home Depot's fault for ordering the wrong model number, emphatically. Turns out Home Depot ordered the correct model number, Rheem sent the wrong one. Home Depot ordering the correct model number but since it is a special order will take another two to four weeks. Home Depot working with me as best as possible but now being told if I install the incorrect model to have hot water until the correct unit shows up, I will have to pay to have it installed. How do you tell your wife it could be another four weeks without hot water or we have to pay $350 to have the correct model installed? Rheem customer service does not respond to on line correspondence. Any suggestions on getting Rheems attention to do the right thing?

General profile image

M. Plumber - 62 d 14 h ago

0

@ Frustrated in Florida! -

Forget Rheem go with this.

https://www.rinnai.us/

General profile image

dody - 4 d 50 m ago

0

can you supply me with details of how home depot and rheem reacted throughout?

General profile image

Dioscuri - 277 d 6 h ago

3

Why did you not call a plumbing co.????

Rheem does not have service tech to take care of plumbing problems. That's what service plumbers are for.

Furthermore, stander water heaters have 5 yrs warranty on the tank and one yr on parts. That is the reason one needs to call a plumber. All the information is on the heater tag.

General profile image

Babyro - 277 d 4 h ago

0

That's why its on the tag. Rheem wants to sell hot water heaters and walk away when problems arise. Not with me. A plumber did install it, they don't remove and take the system back to Home Depot, I do that. Plus, most of the plumbers I talked to would not have bought a Rheem to start with. What does that tell you.

General profile image

Dioscuri - 276 d 14 h ago

3

@ Babyro,

Rheem/Ruud are high end heaters.

The plumbers you spoke to in my opinion are "want -to- be plumbers" Not real plumbers.

How old is your heater???

Is the tank leaking??? (If it's older than 5 years you need to buy a new tank)

Is the tank gas or electric??

Parts: one year warranty. (older than one year you buy new parts)

General profile image

Salby17 - 1 y ago

0

I have been fighting a battle with these guys since December 2016. I purchased a water heater that turned out to be a huge mistake for what we have gone through. First it went out in December while I'm in the hospital it's 40degrees outside and my wife has no hot water. But I have an 700 dollar water heater sitting in the garage doing nothing cause it's not working. After 4 call outs on the plumber Rheem decides the water heater is defective. So they tell us to send it back and they will reimburse whatever money was spent. Here it is February 13th and they just told me it will be another 4 to 6 weeks before I get anything. I will never buy Rheem products again they look good but boy they Suck. Nobody at the water heater department seems to know what's going not even the supervisors. There systems are always down but not down where they can't except payment. All we can do is play along with they're game but it will definitely be the last game I play with them.

General profile image

Babyro - 277 d 6 h ago

0

I hear you brother. Good news is that once my Civil Suit is settled you can file a civil suit against Rheem as well for damages.

General profile image

DAVID MARTIN - 21 d 5 h ago

0

I'M WITH YOU; GO FOR A CLASS ACTION FOR LACK OF SERVICE AND FAILURE TO MEET THEIR OBLIGATIONS AND INCLUDE HOME DEPOT THEIR BIGGEST CUSTOMER' GOOD LUCK FRP, NASHVILLE TN

General profile image

Dioscuri - 277 d 6 h ago

3

@ Salby17

If you purchased the heater at a box store you need to have the box store replace or look at the heater.

Question: Is the heater gas or electric??

How old is the heater??

Is the heater leaking??

Is the heater not heating?

Parts only have a one yr. warranty.

Who installed the heater??

General profile image

Bobye - 121 d 19 h ago

Rawd 100 AZ serial number 6239F270311720 ,,,,,,,,,,,,,,,,,,,,,,,,It also says

Rawe -122CAZ Dry 10 ton Condenser s # SF491501187

We purchased this unit for $5191.00 with instillation. Installed Feb 29 2016 and purchased Feb 17 2016.

6 months after we got it the compressor went out and a new one was installed. A year later the compressor is out again

We are now told this compressor only has a one year warranty because it is commercial and I have to pay to replace it. I was told his cost on the compressor is $1742 plus the freon plus instillation.

WE are a small non profit school and cant afford that. When we opened in 2004 our 10 ton unit had a 10 year warranty on the compressor so we are shocked to be told this one only has a one year. But we have to have air conditioning for the children.

This unit is only 1 1/2 years old.

Can someone call me asap? (hidden) 361 758 2028

General profile image

tom - 146 d ago

I tried to register unit's on website, it found condenser ok but serial #' for gas furnace keeps coming up with error on website and # is correct,

General profile image

Elsayed Aly - 164 d 16 h ago

0

Please provide to us clarification for VRF units in which Factory and Country of origin it is manufactured.

Regards,

General profile image

Michael - 255 d 38 m ago

0

Absolutely the worst hot water heaters I have ever had the misery to deal with. NEVER will I own one again in any of my five rental homes, my home, or my mother-in-law's. The company has the very worst policies, warranty department, and horrendous customer relations. They should not be allowed to stay in business. Their products all suck.

General profile image

Todd in Wisconsin - 1 y 57 d ago

0

Absolutely pathetic service. I'm on my third tankless hot water heater and they last about 2-4 years and turn to junk. Please avoid using tankless. I'm heading into Thanksgiving weekend (4-days) without hot water. Repeated phone calls, e-mailing photos, and customer service treats you like they don't believe you are without hot water. Heck my unit is dripping water out the bottom. Place on hold again only to be disconnected FOUR times in a row. TERRIBLE product and TERRIBLE service. I'm done with Rheem!! WARNING You should be too!

General profile image

Babyro - 277 d 6 h ago

0

Join the Civil Suit. I am suing them here in Plano, TX for damages and injuries I sustained having to de-install the system. Major physical injuries.

General profile image

Dioscuri - 277 d 6 h ago

3

@ Todd in Wisconsin,

Did you purchase the heater yourself at a box store or did you purchase the heater thru a plumbing co.????

If you purchased the heater in a box store you need to have them take care of the problem. If a plumbing co. supplied the heater you need to call the plumbing co. make repairs.

Is the heater gas or electric??

Did you pull PM per Rheem instruction??

What is the warranty on your heater (how many years on the tank, how many yrs on parts)??

General profile image

Babyro - 277 d 4 h ago

0

I purchased the system at a Home Depot and had it loaded into my truck. My neighbor helped me unload the system. I called the plumbing company to install the system and that is where the problems with the system started. It was a new hot water heater that really never worked after getting both the control module and the pilot light assembly from Rheem to try and repair the system. It is a gas system. No technical support here in Dallas/Ft. Worth area. Plumbing company said I had to deal with the system that they only installed it so I had to de-install the system myself and that is where my injuries occurred.

General profile image

Dioscuri - 276 d 14 h ago

3

@ Babyro,

Need more info:

1. What size heater is it??

2. Why did it need a new control module and a pilot light assembly if it was a new heater??

3. What gas heater did you buy--LP or Natural gas??

Do only reason you would need to replace the parts is if you purchased the wrong type gas heater.

And the "plumber" that installed it should have caught it if it was the wrong gas heater.

General profile image

Babyro - 277 d 6 h ago

0

I purchased a Rheem hot water heater in April 2016. First Rheem has NO technical support in the Dallas/Ft Worth, TX area which means if you have any problems it is up to you to fix it. Oh Rheem will send the parts to fix the problem but you have to hire a plumber to make the repairs. Try getting reimbursed for that. Second, after multiple attempts to fix the problem I was told by Rheem to return the system to Home Depot. Great, how am I, age 67, going to do that. Well, I had to de-install the system myself and as a result suffered major physical damages. Try getting a plumbing company to de-install a how water system. After going back an forth with both Rheem and Home Depot i am now filing Civil Suits against both Rheem and Home Depot to recover substantial medical and personal costs. I will keep this communication open to let any and all others know how these suits end. But I have 6 Physicians and a plumbing company on my side.

General profile image

Mike - 3 y ago

My name is Mchael Witherspoon and I am a Disable Combat Veteran. On Feb 3, 2015 I contacted your Company about my Water Heater not working after over twenty five min on hold I got a tech I tried to tell him that I was disable and that I was at home alone at this time and that I needed someone to come out and check on my water heater.

And he needed me to the water heater and get some information from the tag. I told him that is was down in my basement and it would be hard to get to . I had the Manual and the receipt be he said he needed to get it off the Heater. I got down to it and he stated I needed to troubleshoot the water heater. I did the best that I could and tech open a file for me #4718763 and told me that it was over 2yrs old. I stated that is was installed on 9/25/14 from Home Depot on order ID# 1941-163729 on 7/02/14. I faxed a copy of all paper work to 334 260-1341 with all the updated information. At or about 1:30pm I called back to check on this and I was told no paperwork was on file for me . I asked to talk to the lead tech I was put on hold for ten min. When the lead came on the line he that he would track my request and get back to me later today when my file was update by his staff. I call back and was hung up on at 3:00pm. I tried a few more time that day and I was passed around from dept to dept and was told again it need to be updated. I wasn't called back at all. Today at 8:30am I call and was told we still need to up date your file. last night my wife had to heat water up on the stove so at I could wash up. I am writing you because this was not right the way your people treated me and to date know one has

call of tried to contact me its now 12:15. and I still do not have any hot water. This was hard for me to write because I don't like to ask for help.

General profile image

Rheem manufacturing does not listen. - 1 y 63 d ago

First of all Mr. Witherspoon that you for your service !!! I'm having a similar problem that has been going on for 2 months now. We needed a coil for the central unit and they have not sent the part yet. In the mornings it's 56 degrees in the house. My mother has heart trouble and is on dialysis 3 days a week. I will never purchase anything from rheem again !!! I hope your problem has been taking care of sir.

Other Reviews & Comments

Rent a Center
Anonymous Hi I'm an apartment manager of Curtis Moore apartments in G ... 

Papa Johns
Karen Your website is as bad as you store employees manners. I tr ... 

Fox News Network, LLC
To Sandy M and Penny in Florida So right!! Marie Harf is definitely not the sharpest tool i ... 

Barnes & Noble
Richard Are you joking about this

AT&T
Kmurph59 Such a horrible company. Customer service doesn't matter. W ... 

Google Inc.
Utpal Mehta Hello Sir/Madam,

T-Mobile USA, Inc.
Jenifer b There is a serious disconnect within the company. Nobody kn ... 

American Express Company
Amy E Hart Yes!! I will help with anything I can, I am a retired (due  ... 

Blockbuster
Becky I have been wondering the same thing. I loved working for t ... 

Rooms To Go
Susan Perdue The worst service I have ever had. Manager of Stafford, Tex ... 

LA Fitness
JDR On 1/18/18 at the Huntington Beach / Seacliff Village facil ... 

Costco
Anonymous B.M. Gutierrez,

Taco Bell Corp.
ToHisUtmost The new commercial about Belluminate is unacceptable. This  ... 

Domino's Pizza, Inc.
Sandra turner I'm contacting you about one of your managers at the Domino ... 

Amazon
Dale In regards to HQ2. Yet another diss to the Southwest, El Pa ... 

General Motors
Tony Same here Transmission problems on a 2017 Colorado with 250 ... 

Enterprise Holdings, Inc.
Beatrice lefear It was soo long getting a car. The wait was crazy..an hour  ... 

Dollar General
Kenneth Sherrick I have to agree with this person. Having worked, until toda ... 

Ford Motor Company
Leon Mr. Allan,

Bank of America Corporation
Disappointed customer This bank is so unorganized and they give you the run aroun ... 

Safeway, Inc.
Fran Ostreicher How disappointing that your managers and district manager d ... 

Sears Roebuck & Co
Dennis Weisbrod, Fair Lawn, NJ I am very disappointed with the lack of service by Sears. I ... 

Belk Incorporated
lighterpayne Very disappointed with Belk. Nice store, good items, but ju ... 

Best Buy
Anonymous Hello, Best Buy corporate office I have a very bad experien ... 

Albertson's LLC
Melissa Yes I AGRREE JUST SAW IT HAPPENED TO A BLACK LADY THAT HAS  ... 

ESPN, Inc.
Big Jake I gave Golic and Wingo a couple months. Its NOT Mike and Mi ... 

Autozone
Anonymous2 Auto zone on north boulder highway in nevada stinks they ne ... 

LA-Z-Boy
Daniel Castro I spent $3900 on a living room set that I was mislead to be ... 

Ashley Furniture
GWEN H. Ashley is by far the worst Furniture store to ever order fr ... 

The Wendy's Company
Tracey Morgan Hey friends....I was introduced to Hotapphack @ gmail .com  ... 

Outback Steakhouse
David First time going to an Outback, and I walked out after awai ... 

McDonald's Corporation
Martha Terrible, terrible, disgusting, absolutely atrocious employ ... 

Dillard's Inc
Anonymous I feel the same we need the unfairness act

Forever 21
CRpalm PLEASE DO NOT USE YOUR CREDIT OR DEBIT CARD at ANY Forever  ... 

Panera Bread
La Toya Needles I am very disappointed at the Panera bread on Royal Parkway ... 

Hyundai USA
John S Absolutely terrible to non-existent customer service.

Church's Chicken
Anonymous Who manages the Church's in Fort Lauderdale and Hollywood?  ... 

Fedex Freight East Inc
Lisa I live in Bradley Arkansas and the drivers here do not try  ... 

Dropbox
Mark Update on the number 1-(hidden)

Toys R Us
Connie Purdy Trying to get papers filled out for my daughter for her chi ... 

ABF Freight System Inc
Bubba Maybe so, but as man seeing a single woman struggling at le ... 

Cox Communications, Inc.
anonymous Make sure you get all of the information; price after two y ... 

The Home Depot, Inc.
Cheryl Cass We purchased a French door Samsung refrigerator from the Ho ... 

Netflix
Netflix subscriber in Canada I really wish that this company would add the type of langu ... 

Wells Fargo & Company
Anonymous Thank you for recently declining us for an auto loan. I did ... 

Ross Stores
Anonymous To whom it my concern:

DHL Express (USA), Inc.
Pissed Off ! SORRY ASS WORKER WITH A POS COMPANY!Did not even attept to  ... 

Family Dollar Stores, Inc.
Memphis tn Your store at 1574 sycamore view Rd Memphis tn is the dirti ... 

Kohls
Pam I have been shopping with Kohl's for 15 years , but this is ... 

Macy's
Mr. DeAlvin C. Releford No. 10195263 Good Afternoon,Sir:; Mmes, I'm primarily addressing your of ... 

Placeholder advertisement