Purchased Rheem furnace in February 2013. The heat sensor apparently gets a coating on it and it's necessary to use a nail file or sand paper to clean it. It takes two people who do not have the proper tool to complete this project. Location of sensor is low enough in furnace where one has to lay on floor in order to complete the task. Next to impossible to remove sensor to clean and then it must be reinstalled which is a huge challenge. Had installer here a few times and paid service charges. Finally my he showed my husband the problem so we could do repair ourselves.
There must be a specific tool used to remove and replace the sensor and we need one desperately, all we ask is what tool this would be for this challenge. My husband is 80 years old and we are on fixed income, unable to pay for a repairman to constantly fix this problem. He cannot constantly do this repair due to his age.
Is there anyone in your company who cares enough about this problem to address it?
Do not ever buy a water heater at Home Depot that is Rheem. They told me it was covered, but when it broke 5 years after I paid $1,200 for it plus its warranty, when it broke down all I got was a run around. Either service was not available ( over the phone) or they kept me on hold over an hour and never answered the phone. AWFUL, DECEITFUL COMPANY.
Sold defective water heater that was recalled. Never responded to recall. Unit broke down and CAUGHT ON FIRE! Only have one crappy repair technician A+Elite Repair. Crappiest technician ever. Waited 5 days no hot water. He Removed water heater and installed a lower grade one And
Charged ME $250 instead of Rheem paying for repair. I welcome a call (hidden)
I will never by a water heater from you people again I have no hot water and have been trying to contact you all for weeks! Horrible customer service!!!
need to purchase a/c filiter 16-1/4 x21 x1 no store caeeies this filiter.how can a major co like yours maf.a ac with a special please call (hidden)r e/mail (hidden) with info.thank you in advance
10 Years ago I replaced my furnace with a Rheem 82% up flow furnace 10 years old, 2 ton central air. The house was built in '64 and included central air..I am confused as to what MERV filter rating I can use. I called the Rheem dealer who installed my furnace and a/c and was told I could use up to MERV 12. Checked with another Dealer who told me I shouldn't use one over 8 in the summer as it would restrict air flow for the evaporator to function properly. Called Rheem Corp. 3 X's and got Automatic Call Forwarding . Emailed Rheem and was told to contact my dealer!. All I want is a straight answer.
I'm a home improvement Contractor with many years experience with new build construction and remodeling. I had a project I was working on and needed to purchase HVAC equipment. I chose to have Rheem to be installed. To keep a long story short.. Chris Kordack, territory manager for Columbus takes advantage of his powers in the company. Hiking prices on equipment at last minute, Rude with customers and not taking his job seriously. I am not the only one that has multiple issues with Chris. I'm glad to say that his superiors was able to help out the situation and take care of his mistakes. Chris Kordack should not work for a great company like Rheem. Nobody should treat people the way he does.
Rheem is the biggest joke they are a piece of shit I have been jumping from tech to tech telling me I have to be the one doing the trouble shooting on the unit so they know what parts to send me. Don't ever buy from Rheem...
I will stay in touch with you. I am filing a Civil Suit here in Plano, TX. against both Rheem and Home Depot over a defective hot water heater. I had to take the system out of my house after it failed to work. This caused me major physical injuries.
Purchased a Rheem XG50T12DU36U0 gas, ultra low Knox natural gas water heater. It stooped worked shortly after two years. Trouble shot with Rheem tech, tech said needed a pilot assembly. Plumbing company installed it when arrived, did not work. Plumber trouble shot with Rheem tech, diagnosed to be another problem so shoipped a new controller. It was installed by the plumber, unit did not work. Plumber trouble shot with Rheem technician only to be told water heater had to be replaced. Fortunately a three year full warranty. Did the dance with Home Depot, plumbing company and Rheem to finally get ordered. Now at six weeks without hot water and no empathy from Rheem or Home Depot. New water heater arrived today, Rheem sent the wrong model and Home Depot never checked if model number. Rheem technician said Home Depot's fault for ordering the wrong model number, emphatically. Turns out Home Depot ordered the correct model number, Rheem sent the wrong one. Home Depot ordering the correct model number but since it is a special order will take another two to four weeks. Home Depot working with me as best as possible but now being told if I install the incorrect model to have hot water until the correct unit shows up, I will have to pay to have it installed. How do you tell your wife it could be another four weeks without hot water or we have to pay $350 to have the correct model installed? Rheem customer service does not respond to on line correspondence. Any suggestions on getting Rheems attention to do the right thing?
@ Frustrated in Florida! -
Forget Rheem go with this.
can you supply me with details of how home depot and rheem reacted throughout?
Why did you not call a plumbing co.????
Rheem does not have service tech to take care of plumbing problems. That's what service plumbers are for.
Furthermore, stander water heaters have 5 yrs warranty on the tank and one yr on parts. That is the reason one needs to call a plumber. All the information is on the heater tag.
That's why its on the tag. Rheem wants to sell hot water heaters and walk away when problems arise. Not with me. A plumber did install it, they don't remove and take the system back to Home Depot, I do that. Plus, most of the plumbers I talked to would not have bought a Rheem to start with. What does that tell you.
Rheem/Ruud are high end heaters.
The plumbers you spoke to in my opinion are "want -to- be plumbers" Not real plumbers.
How old is your heater???
Is the tank leaking??? (If it's older than 5 years you need to buy a new tank)
Is the tank gas or electric??
Parts: one year warranty. (older than one year you buy new parts)
I have been fighting a battle with these guys since December 2016. I purchased a water heater that turned out to be a huge mistake for what we have gone through. First it went out in December while I'm in the hospital it's 40degrees outside and my wife has no hot water. But I have an 700 dollar water heater sitting in the garage doing nothing cause it's not working. After 4 call outs on the plumber Rheem decides the water heater is defective. So they tell us to send it back and they will reimburse whatever money was spent. Here it is February 13th and they just told me it will be another 4 to 6 weeks before I get anything. I will never buy Rheem products again they look good but boy they Suck. Nobody at the water heater department seems to know what's going not even the supervisors. There systems are always down but not down where they can't except payment. All we can do is play along with they're game but it will definitely be the last game I play with them.
I hear you brother. Good news is that once my Civil Suit is settled you can file a civil suit against Rheem as well for damages.
I'M WITH YOU; GO FOR A CLASS ACTION FOR LACK OF SERVICE AND FAILURE TO MEET THEIR OBLIGATIONS AND INCLUDE HOME DEPOT THEIR BIGGEST CUSTOMER' GOOD LUCK FRP, NASHVILLE TN
If you purchased the heater at a box store you need to have the box store replace or look at the heater.
Question: Is the heater gas or electric??
How old is the heater??
Is the heater leaking??
Is the heater not heating?
Parts only have a one yr. warranty.
Who installed the heater??
Rawd 100 AZ serial number 6239F270311720 ,,,,,,,,,,,,,,,,,,,,,,,,It also says
Rawe -122CAZ Dry 10 ton Condenser s # SF491501187
We purchased this unit for $5191.00 with instillation. Installed Feb 29 2016 and purchased Feb 17 2016.
6 months after we got it the compressor went out and a new one was installed. A year later the compressor is out again
We are now told this compressor only has a one year warranty because it is commercial and I have to pay to replace it. I was told his cost on the compressor is $1742 plus the freon plus instillation.
WE are a small non profit school and cant afford that. When we opened in 2004 our 10 ton unit had a 10 year warranty on the compressor so we are shocked to be told this one only has a one year. But we have to have air conditioning for the children.
This unit is only 1 1/2 years old.
Can someone call me asap? (hidden) (hidden)
I tried to register unit's on website, it found condenser ok but serial #' for gas furnace keeps coming up with error on website and # is correct,
Please provide to us clarification for VRF units in which Factory and Country of origin it is manufactured.
Absolutely the worst hot water heaters I have ever had the misery to deal with. NEVER will I own one again in any of my five rental homes, my home, or my mother-in-law's. The company has the very worst policies, warranty department, and horrendous customer relations. They should not be allowed to stay in business. Their products all suck.
Absolutely pathetic service. I'm on my third tankless hot water heater and they last about 2-4 years and turn to junk. Please avoid using tankless. I'm heading into Thanksgiving weekend (4-days) without hot water. Repeated phone calls, e-mailing photos, and customer service treats you like they don't believe you are without hot water. Heck my unit is dripping water out the bottom. Place on hold again only to be disconnected FOUR times in a row. TERRIBLE product and TERRIBLE service. I'm done with Rheem!! WARNING You should be too!
Join the Civil Suit. I am suing them here in Plano, TX for damages and injuries I sustained having to de-install the system. Major physical injuries.
@ Todd in Wisconsin,
Did you purchase the heater yourself at a box store or did you purchase the heater thru a plumbing co.????
If you purchased the heater in a box store you need to have them take care of the problem. If a plumbing co. supplied the heater you need to call the plumbing co. make repairs.
Is the heater gas or electric??
Did you pull PM per Rheem instruction??
What is the warranty on your heater (how many years on the tank, how many yrs on parts)??
I purchased the system at a Home Depot and had it loaded into my truck. My neighbor helped me unload the system. I called the plumbing company to install the system and that is where the problems with the system started. It was a new hot water heater that really never worked after getting both the control module and the pilot light assembly from Rheem to try and repair the system. It is a gas system. No technical support here in Dallas/Ft. Worth area. Plumbing company said I had to deal with the system that they only installed it so I had to de-install the system myself and that is where my injuries occurred.
Need more info:
1. What size heater is it??
2. Why did it need a new control module and a pilot light assembly if it was a new heater??
3. What gas heater did you buy--LP or Natural gas??
Do only reason you would need to replace the parts is if you purchased the wrong type gas heater.
And the "plumber" that installed it should have caught it if it was the wrong gas heater.