I have never had such a miserable purchase or problems as I have had with a hot water heater I have purchased from your company, 6 mo old the odor detector sensor went out I contact your company and got nothing but a run around and refusal to honor the manufacturer warranty, I was without hot water for over 2 weeks, I'm disabled and on oxygen, I ended up paying a plumber to come out replace it.at my own expense, because you refused too, now my hot water heater is leaking from the tmp valve.once again ,I have called you and you claim my hot water heater is registered to someone else in another state, I dont know how considering its sitting in my house since the day I bought it!,once again I am getting the run around and refusal to honor your warranty, and once again I had to pay out of pocket to have a certified plumber come out replace the tmp. Valve ,at my expense ,its still leaking plumber does not know why its leaking, so now ,I have to pay another plumber to come out and troubleshoot the problem and pay to fix it again!,I purchased the hot water heater 2-13-18, this is not acceptable, is this how you manufacture your products?, is this how much you honor your craftmanship?, is this how much you value your customers?,I am beyond upset and disappointed by the way I have been treated by your association, I am on a set income and cannot afford to continue to pay for plumbers and parts on a new hot water heater ,I will never buy another product from you again and I will make sure everyone knows how well you are treated by rheem
I am writing you about your water heater! Serial #M111831647,Modal #G4OT12EN38UO this is the 3rd water heater we'v had to replace! I am so disappointed with your product! The inconvenience that we had to go thru & no one could authorize some plumbing company to come out and replace this one for us! I am disabled and hard to get around and have an ADA shower that I would not have access to anywhere else. I had to call a plumber to come out to take out the old and take my wife to Home Depot to replace this one! Believe me I did not want to get another Rheem! Never had a problem with Sears water heater!! Our Grandchildren were here and no hot water!! Inconvenience of starting the week end spent all day trying to get a plumber here! We live on a fixed incomes ,so to pay out of pocket is insane! I hope & pray that you reimburse us for all our troubles!! Thank You and God Bless
i need the address of the CEO for the Rheem Hot Water Division. I have a large piece of crap hot water heater to mail directly to him. It was sold as and marketed as the newest and greatest on the market and has fail to meet any of the VERY basic standards.
We have had nothing but problems and have been waiting during this time for over a month with nothing but excuses and faulty parts being sent to us for repairs. This is affecting 2/3 of our home. Areas including is kitchen, 3 bath rooms and laundry room. We have had to decline care of children and elderly adults due to NO hot water for care. Issues, excuses, and loss of time have gone on for an excessive amount of time for over a year. Please send me the address of the CEO so I might pack this up and at my expense send to him so he might install at his personal resident. After dealing with this unit I am sure he will leave RHEEM due to false marketing - advertising and theft of personal funds. I will continue to push this inefficiency out to the public in any way possible, starting with social media and our legal counsel.
Had a Rheem hot water tank installed on August 14,2019 on the next morning August 15,2019 the tank was leaking water at the control panel. Call Rheem they are sending the part to my home and the technician is suppose to call with in 24 hours after part arrives. Rheem is also saying they will pay up to $125.00 to repair it. I have two babies in home one 5 yrs and one 2 yrs and no hot water. It is so sad that Rheem can't do a better job on customer service .Letting all know that I will file a complaint with the Better Business Bureau.
Hello. I need some expert advice from you. I have a Heat Pump system and the Outdoor unit has a small leak in the condenser coil. The leak has been in the coil since new and the mechanics can't locate it. The unit is about 7-1/2 years old. I have had 3 major breakdowns in the 7-1/2 years since the unit was new. The TX valve on the indoor coil was rebuilt once and replaced 2 years later. The original had a leak. The TX calve on the outdoor unit failed and had to be replaced. I just paid to have the unit topped off with refrigerant with hopes that I can replace the whole indoor and outdoor unit with a new one or just replace the outdoor condensing unit. The model number of the outdoor unit is RPNL024JAZ. The mechanics that have worked on the heat pump knew what they were doing and did made the repairs perfect. The problem is the service that I received. I was without a cooling system for a week to 10 days. The reason was that the company only had 1 mechanic and I was just put on hold. I think that leaving a Vacuum pump on the system for 3-4 days 24/7 is a bit excessive. Anyway I like my system but I cant deal with The constant problems. I have found a reputable repair shop in my area and they added a pound of refrigerant that will hold me until fall when I can replace the outdoor unit or going with a different brand. I am aware that the indoor and outdoor units are matched sets. I would prefer to just have the outdoor unit replaced. Can you advise me as to how much a new outdoor unit will cost me. There is a distributorship in my area where the products are shipped to, It is Gensco in Medord Or. 97504
You might find some records in my file there. A couple of years ago a new indoor TX valve was shipped here. I don't have a problem with Rheem Products as I have used then for years when available. Anyway hopefully you can help me make a\the right decision about my heat pump. Thanks, Brian Yost Medford Oregon, 97504 (hidden)
Very unhappy customer my water heater was purchased 6 months ago and it broke down water everywhere contacted customer service they sent a sub contractor to remove it and he went with me to Home Depot I got a replacement. He put it on that night and did not tighten the valve and it leaked again this is a contractor they sent when called them again they sent him 3 times 1 week later they say I am not covered for another heater. They sent this weasel the from the get go I didn't pick him. Now no one wants to be responsible for my water heater I would have to pay are they out of there mind. Never again will I purchase this brand bad bad customer service.
Did you call a "real" plumbing co. and asked them to send a "real" plumber to come over to look at the heater and tell you (in writing) what he found wrong with the heater or what he found wrong with the installment?
I have a hotel and put all Rheem AC/heatpump in at construction. I have 4 ACs out and no one knows how to fix them. As soon as we put a new compressor on it , it blows out the new $900 compressors. I have had 4 ac companies look at them and no one knows what is the problem or how to fix them.
ANY ONE HAVE SUCCESS WITH COMMERCIAL AC for public space email me at (hidden)
I too am a very dissatisfied customer. Your on line warranty sign up is a joke. No instructions and no help with customer service. Should change that department to Customer NO Service! Our policy, our auditors etc.... excuses!! All I wanted to do is to register my warranty, but now I'm ask to send in copy of the bill from the installer. My guess I won't have it registered even if I send this information in. This is just a run around so my unit won't be covered when something happens. If I had known this company had such piss poor customer service I would have purchased from another company.
I am very dissatisfied with my current situation involving a Rheem hot water tank and the lack of service providers Rheem offers. We recently purchased a Rheem hot water tank in Oct. 2017 from Home Depot in Oklahoma City, Ok. On 05/07/2018 the hot tank quit working we called the 1-800 number on the tank and it was determined that the hot water tank would require a service technician to evaluate the issue. Much to our surprise Rheem does not have a service technician in are "zip code area" and per Carole the customer service rep Rheem will not even look 5 miles outside our "zip code area" to try and locate a service technician. This is unbelievable and unacceptable not to offer service to your product. What is the point of the warranty if you don't offer the services and terms in the warranty ? Carole informed me that it the consumers job to ask at the time of purchase "how and where will I get this product serviced " even if it is under warranty and Carole said this happens "all the time". Rheem has limited services technician and most outside providers will not accept 3rd party checks so it is now my responsibility to find a plumber and PAY a plumber to FIX your faulty product. I find it very hard to believe I am the only person in Oklahoma City, OK with population of 1.31 MILLION people that has needed a Rheem service technician. More unbelievable that Rheem won't even offer to HELP find a service technician. But Rheem will reimburse up to $125.00 for the plumber that I have to hire that is going to charge me a minimum of $250.00. I called the 1-800 back and ask if they had a service technician in a "zip code area" that is 2.2 miles from my home/zip and THEY DID have service technician available but since it is not in my "zip code area" Rheem cannot authorize that technician cannot help me. (only 2.2 miles away) thanks. As of today 05/10/2018 we have not had hot water in 4 days and so far Rheem has only offered to ship to part to us, I had to beg to get it shipped overnight. Have you ever gone without thot water in your home ? for 4 days ? with your 73 year old father and husband ? Try boiling water for everything from BATHING - COOKING - CLEANING because I made the mistake of spending $700.00 on your product that failed and then your company failed to deliver on the service. This has been a huge inconvenience for our family and I can only hope and pray that this email makes it way to someone within your company and it becomes an inconvenience for them because they have to explain this bad situation to their boss and someone has to answer for the unacceptable customer service of this company . You should be ashamed you are a national company who sells all your products to national stores. Once this is remedied this will be the last Rheem product I ever purchase and will stop shopping at Home Depot. FIY - Carole was very nice and tried her best to help but was limited again by Rheem policies.
I went through the same crap as you did. Except ours would not work after installation . No one in our zip code for their authorized tech to come out and fix it. They kept telling us hat someone WILL contact us to come out and fix it 4 days later I spoke to supervisor and no one was scheduled to come out. 5 days without hot water! They don't care!!!!Sent a new part. We end up paying 250.00 for all the installation and repair from our local plumber.
I wish I had seen this prior to our purchase of a Rheem water heater. We had the exact same experience. I am pretty sure they don't have any one any where to take care of warranty work. Our first water heater, purchased October 7 2018
leaked the first day. The second one was the wrong water heater in the wrong box. The third had a leaky part. We were also told there is no one in our area to do warranty work but they sent a part for us to call a plumber. Gave us a 120.00 budget to get the part replaced. Meaning we pay out of pocket and they mail us a check in 5-6 weeks. Maybe our best bet is to uninstall the product, return it and go purchase another brand. These posts do not give me assurance we made a wise choice.
I agree never buy another rheem. 3 leaked i nless than dozen years yet rheem wont do anything!
Purchased Rheem for long time but as of late their products are nothing more than pure trash. I went thru 3 Rheem hot water heaters in less than 13 years and now have to buy another one. All of leaked out. The first one leaked out in less than 3 years and had to pay $300.00 for labor costs. The second one leaked in in 7 years and was just out of warranty so I took a chance and bought yet another Rheem water heater. Well now less than 3 years later that Rheem water heater is leaking out. Called the contractor out who charged me $85.00 just to tell me its a faulty tank covered under warranty however it would costs me $300.00-$500.00 for labor. I told them this is unacceptable. I then sent Rheem an email that was never answered so I called Rheem directly 3 days later. Spoke to a lady who said she could do nothing for me then I asked for a supervisior. The supervisior told me that the product had 1 yr labor and 6 yr parts warranty and the only thing covered was tank NOT labor. I TOLD HER I spent good money after bad on rheem products and they should cover labor for customer satisfaction because I had so many issues with their rheem hot water heaters leaking out! Again she said there was nothing they could do. I said a big company like that makes millions every year cant sent a tech out to replace unit and cover labor?? She said no. I then informed her of all the negative reviews on line that rheem products are bad and they should take care of the customer. She again said sorry. I then informed her that I will NEVER EVER purchase any more rheem products and shall tell my family and friends not to buy rheem and that I will leave a negative review based on my experience with Rheem products. So she told wait she will put me in touch with a higher supervisior because I was goin to leave a negative review. So now 45 minutes later on the phone now I was put in touch with that supervisior who said he would be willing to send me a check in 2-3 weeks of $100.00 to cover labor costs. I told him a stinking $100.00??? for all the trouble I have had with Rheem products?? Just so I don't leave a bad review?? The $100.00 to me was a slap in the face just so I dont leave a bad review on my experience with rheem products!! I told him keep his $100.00 and I will Never buy Rheem again. Bottom line their water heaters are faulty and leak their customer service is lacking and very awful. Do yourself a favor don't buy a Rheem water heater and buy another brand. Nothing but bad product and poor customer service!!!
My Rheem Air conditioner has lasted an unbelievably long time! I moved into my house 25 years ago, and it was already here, it's literally lasted through raising 2 kids, putting them through college, seeing them start their professional careers, lots of ups and downs in my own life and i can only say THANK YOU for making a one-of -a kind WONDERFUL unit! I really could not have gotten through all the milestones of my life without this unit lasting so long.
That said, this is the year i am going to go for an upgraded unit, finally
THANK YOU RHEEM!!!! MUCH respect and appreciation for a solidly made unit, here's to hoping the next one lasts as long
Purchased Rheem HVAC, 1.5 years ago. Hasn't worked for one month. No heat for one month. Installer can't get Rheem to respond. It is a defective part. Under warranty. Called customer support no response. Should have bought a Lennox. If service is like this, no one should buy your products.
I bought a new 20 Seer Heat/AirConditioning Unit and the electric bill is still very high in NJ. Do other people who have this unit experience the same bad news or is it just a lemon unit? My electric bill before the new unit was $700 in mid-winter and it still is the same. So disappointed!!!
Bullshit as fucking service no respect to customers need to fucking make better products asses
Contact me on my email,
Some lady in my hood introduced me to some new grant programm,
This grant is specifically place for those who need assistance paying for bills,buying a home, starting their own business, going to school, or even helping raise their children with old and retired people.
She received a 150,000 dollars check from the fedreal government.
Contact me for more explanation.
Hello, I just wanted to let the people at Rheem Corporate know how please I am with your product. I purchased an old home some years back (1959) and it has an old Rheem water heater (1967). This unit is still going strong after 51 years in use, they don't make em' like that any more. Unfortunately I have to finally change it out for homeowners insurance reasons. Recently I had to get a 4 point inspection and the insurance companies won't write a new policy for a unit past 20 years old. I just purchased a new Rheem water heater, and hoping to get half the time out of that one. I also have a Rheem AC unit, and it's still going strong after 18 years. I will always stick with the Rheem product.
0ne With a positive review out of how many? Really? Sorry Alden, your delusional.
He may not be, if he had one of the older units those things worked beautifully. Almost all of the water heaters pre-2003-04 worked fine. Now people are returning them left and right. Constantly having to get work done one them. Absolutely absurd like they are designed to fail. That's for their tank units. Their tankless are the best you can buy as long as you install them right. I feel bad for him though if he got a new rheem. Damned thing will give him nothing but problems and probably won't live it's warranty and if it does will die shortly after it's warranty expires. Rheem needs to clean staff badly on its designers or quality control personnel because WHEW... they need to save their business before no one buys their product.
- a well informed industry insider with years of experience with Rheem,Rheem contractors, Representatives and the like.
Old rheem units are good the new ones are fucked. Honeywell fucked the new water heaters
Rheem Manufacturing Co
2600 Gunter Park Dr E
Montgomery, AL 36109