What a dissapointment! My unit hasn even last 10 years! Thought I was buying the best..far from it..My unit before lasted over 30 years! Cheap parts that break and oxidize!
Rheem water heaters are not good like they use to be and the warranty is terrible. Customer service sucks.
Rheem products has to be the worst shit brand on the market. This company doesn't have any moral or honest values. You can't reach customer service or anyone that can give advice on how to return your product.
Needed a new water heater. Got Rheem - BAD MOVE! Started leaking from the case 2 weeks before warranty end. Rheem said "get your own plumber". He said, "Can't fix, it's leaking from inside the case." Got bill, Rheem refund site jammed and inoperative. Response from Rheem, "send an email to this". Still leaking, so Rheem said, pay for replacement and we'll pay....website JAMMED AGAIN! STAY AWAY FROM RHEEM AT ALL COSTS!!!!
My next step will be attorney general office. These people are the worst. They have no concern for their customers. I wouldn't refer them to my enemies.
They've removed my complaint. I wonder why. Maybe cause it was the truth!!
DO NOT SPEND YOUR HARD EARNED $$$$ ON RHEEM PRODUCTS!! Visit your local plumbing and ac supply Co and talk to them for your best individual needs, they will talk with you like you're an actual human being, buyer beware from Rheem and save your $$ and lots of stress if you love your hot water and ac on hot days. This company is no good just look at their ratings.
Here's your sign people DO NOT RETURN THIS WATER HEATER TO PLACE OF PURCHASE. That right there should've deterred me but man was I stupid. And no replacement parts hanging on the wall next to the tanks, man was I stupid. 6 year "LIMITED" warranty, man was I stupid. When the lady at home depot looked up the replacement part # on the Rheem website that I needed it came up "discontinued". Man was I stupid. Listen people, don't be me.
PLEASE CONTACT ME -
I NEED TO FIND OUT SOMETHING.
YOU have terrible customer service.
A two and half hour WAIT.
Very unhappy customer my water heater was purchased 6 months ago and it broke down water everywhere contacted customer service they sent a sub contractor to remove it and he went with me to Home Depot I got a replacement. He put it on that night and did not tighten the valve and it leaked again this is a contractor they sent when called them again they sent him 3 times 1 week later they say I am not covered for another heater. They sent this weasel the from the get go I didn't pick him. Now no one wants to be responsible for my water heater I would have to pay are they out of there mind. Never again will I purchase this brand bad bad customer service.
Did you call a "real" plumbing co. and asked them to send a "real" plumber to come over to look at the heater and tell you (in writing) what he found wrong with the heater or what he found wrong with the installment?
I couldn't get a "real" plumber or a fake plumber to touch this piece of garbage. I couldn't even get a plumber from their LIST OF CERTIFIED RHEEM plumbers, to even look at it. Does this tell you something?
i need the address of the CEO for the Rheem Hot Water Division. I have a large piece of crap hot water heater to mail directly to him. It was sold as and marketed as the newest and greatest on the market and has fail to meet any of the VERY basic standards.
We have had nothing but problems and have been waiting during this time for over a month with nothing but excuses and faulty parts being sent to us for repairs. This is affecting 2/3 of our home. Areas including is kitchen, 3 bath rooms and laundry room. We have had to decline care of children and elderly adults due to NO hot water for care. Issues, excuses, and loss of time have gone on for an excessive amount of time for over a year. Please send me the address of the CEO so I might pack this up and at my expense send to him so he might install at his personal resident. After dealing with this unit I am sure he will leave RHEEM due to false marketing - advertising and theft of personal funds. I will continue to push this inefficiency out to the public in any way possible, starting with social media and our legal counsel.
I think sending them the piece of crap is a great idea! Mine would be right there along side yours. If every dissatisfied customer who was stuck with one of these, they would be piled high in front of their corporate office. If that isn't making a statement I don't know what is. I am also blasting them on social media. What we really need is a CLASS ACTION LAWSUIT!
Five years ago, after Hurricane Sandy destroyed my home and neighborhood, I began to rebuild. I got rid of my oil tank and switched to natural gas. At the time, it was highly recommended that I get a Rheem Tankless Hot Water Heater, "the best around!"
Well, fast forward five years later, the "Best around" is no longer working. It seems, after extensive, time consuming research that the motor blew and in turn, the control board also blew. My first thought, how convenient, that as soon as the warranty expires, the unit blows. I contacted Rheem, who told me to contact an authorized Rheem service provider in my area. Well, guess what. Not ONE of them returned my calls when I explained the situation. In addition, when I tried to purchase the parts on YOUR WEBSITE, it said that the parts were not available. Hmmm. What does that tell me? That tells me that you don't carry the part, because you are not longer selling the unit. Hmmm What does that tell me, well maybe it was a piece of garbage and you are no longer manufacturing it. When I eventually did find a supply house that carried it, they said don't replace the control board without replacing the motor, because the same thing will happen again. ??? Interesting. This is the "best around"? I think not. I contracted customer service to voice my concerns SEVERAL times. Oh, they promised me that they would look into it for me. Never heard back from them. So, Rheem manufacturing, I plan on putting this out on social media in whatever venue is available. I plan on letting people know what kind of company they are dealing with, and what kind of products you are selling. Your facebook page is filled with all kinds of PR showing what a generous and socially conscious company you are. Well, looks are certainly deceiving. ZERO STARS!!!
Never again will a Rheem product be in my house! I bought a brand new water heater that was defective. Instead of replacing it, they ordered a part gor it and I had to wait on the part and their contractor to repair it. I HAD NO HOT WATER FOR A WEEK!! Terrible company, selling junk! BEWARE!
Had a Rheem hot water tank installed on August 14,2019 on the next morning August 15,2019 the tank was leaking water at the control panel. Call Rheem they are sending the part to my home and the technician is suppose to call with in 24 hours after part arrives. Rheem is also saying they will pay up to $125.00 to repair it. I have two babies in home one 5 yrs and one 2 yrs and no hot water. It is so sad that Rheem can't do a better job on customer service .Letting all know that I will file a complaint with the Better Business Bureau.
I have a hotel and put all Rheem AC/heatpump in at construction. I have 4 ACs out and no one knows how to fix them. As soon as we put a new compressor on it , it blows out the new $900 compressors. I have had 4 ac companies look at them and no one knows what is the problem or how to fix them.
ANY ONE HAVE SUCCESS WITH COMMERCIAL AC for public space email me at (hidden)
I too am a very dissatisfied customer. Your on line warranty sign up is a joke. No instructions and no help with customer service. Should change that department to Customer NO Service! Our policy, our auditors etc.... excuses!! All I wanted to do is to register my warranty, but now I'm ask to send in copy of the bill from the installer. My guess I won't have it registered even if I send this information in. This is just a run around so my unit won't be covered when something happens. If I had known this company had such piss poor customer service I would have purchased from another company.
I went through the same crap as you did. Except ours would not work after installation . No one in our zip code for their authorized tech to come out and fix it. They kept telling us hat someone WILL contact us to come out and fix it 4 days later I spoke to supervisor and no one was scheduled to come out. 5 days without hot water! They don't care!!!!Sent a new part. We end up paying 250.00 for all the installation and repair from our local plumber.
I agree never buy another rheem. 3 leaked i nless than dozen years yet rheem wont do anything!