Absolutely pathetic service. I'm on my third tankless hot water heater and they last about 2-4 years and turn to junk. Please avoid using tankless. I'm heading into Thanksgiving weekend (4-days) without hot water. Repeated phone calls, e-mailing photos, and customer service treats you like they don't believe you are without hot water. Heck my unit is dripping water out the bottom. Place on hold again only to be disconnected FOUR times in a row. TERRIBLE product and TERRIBLE service. I'm done with Rheem!! WARNING You should be too!
My name is Mchael Witherspoon and I am a Disable Combat Veteran. On Feb 3, 2015 I contacted your Company about my Water Heater not working after over twenty five min on hold I got a tech I tried to tell him that I was disable and that I was at home alone at this time and that I needed someone to come out and check on my water heater.
And he needed me to the water heater and get some information from the tag. I told him that is was down in my basement and it would be hard to get to . I had the Manual and the receipt be he said he needed to get it off the Heater. I got down to it and he stated I needed to troubleshoot the water heater. I did the best that I could and tech open a file for me #4718763 and told me that it was over 2yrs old. I stated that is was installed on 9/25/14 from Home Depot on order ID# 1941-163729 on 7/02/14. I faxed a copy of all paper work to 334 260-1341 with all the updated information. At or about 1:30pm I called back to check on this and I was told no paperwork was on file for me . I asked to talk to the lead tech I was put on hold for ten min. When the lead came on the line he that he would track my request and get back to me later today when my file was update by his staff. I call back and was hung up on at 3:00pm. I tried a few more time that day and I was passed around from dept to dept and was told again it need to be updated. I wasn't called back at all. Today at 8:30am I call and was told we still need to up date your file. last night my wife had to heat water up on the stove so at I could wash up. I am writing you because this was not right the way your people treated me and to date know one has
call of tried to contact me its now 12:15. and I still do not have any hot water. This was hard for me to write because I don't like to ask for help.
First of all Mr. Witherspoon that you for your service !!! I'm having a similar problem that has been going on for 2 months now. We needed a coil for the central unit and they have not sent the part yet. In the mornings it's 56 degrees in the house. My mother has heart trouble and is on dialysis 3 days a week. I will never purchase anything from rheem again !!! I hope your problem has been taking care of sir.