Information, reviews and public commentary for US companies

 

Rite Aid

Rating
1.092593
Web
www.riteaid.com/
Address
30 Hunter Lane
Camp Hill, PA
17011
Phone
(717) 761-2633
Fax
(717) 975-3754
Twitter IDs
@riteaid
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Disgusted - 3 d 13 h ago

1

Store #10615, 23 E.Park Avenue, Long Beach, NY 11561. This is a neighborhood where homes are selling for $900,000 and up. However, this store is located in a small strip mall in the "undesirable" area. Last year I got involved with a shoplifter there. I confronted him, while a store employee was in a heavy conversation with a male that was trying to date her. Again, that was last year. This year, Sunday evening (Dec. 9th) against my better judgement I decided to run into this place again and get a few things I was in need of, Wow, they have a security guard-theft prevention! Great! As I stood on line, the security guard played on his cell phone, danced and sang, while only 5 feet away I observed a male stuffing his coat with DVDS. This is the worst store in town. I know I will never ever step foot in this place again. Just thought I'd let you guys (corporate) know, your wasting your money paying for a loss prevention officer.

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Jean - 10 d 13 h ago

Email Jean at (hidden).

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Jean - 10 d 13 h ago

0

Rite Aid's voice mail is very badly organized, e.g., there is no way I can change my Rite Aid alert status. I am receiving someone else's alerts over and over, apparently a wrong no., and Rite Aid won't fix it.

Flagged for review. 
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Anonymous - 14 d 36 m ago

My husband and I went to the Rite Aid Pharmacy on Penn Ave., Sinking Spring, Pa, store #01975. My husband went inside with 2 prescriptions; one for me and one for himself. We had just moved in to the area. The Pharmacist didn't believe his insurance card was valid because both our names were on one card. My husband told him it's been valid for 35 years! He also gave a big sigh......when my husband told him he was hard of hearing and he couldn't hear what he had just said. My husband came out to the car to await the Pharmacist making a call to make sure we weren't scamming him, I suppose and I went in. I said I was waiting for the price on the 2 prescriptions. I nicely told the Pharmacist that my husband has a hearing problem (he's 80) and that his insurance cards are valid even though the Pharmacist said "he's never seen a card with both husband and wife's name on it." The clerk was standing there at the counter. also. I told them that my husband had terminal pancreatic cancer and the female clerk laughed!!!! I said, "do you think that's funny?" and she answered that she was laughing at something the Pharmacist said................I said he must have said something in sign language cause his mouth never opened - he was standing 2 feet from me. I will never use that Pharmacy at that location - 2 minutes from my house - again! Ann

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ANILSA CEPEDA - 17 d 17 h ago

1

Im writing to report an issue.I have been calling store #07906 for over a week now and all i get is a busy signal. How is it possible for the phones to be down for son long.

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Anonymous - 18 d 14 h ago

I go to the rite aid in Bristol Pa on pond street and every time i go there i have issues either with the pharmacy or in the front of the store. A few weeks ago i bought a 4 pack of the monster java and when i got home i went to put them in my fridge and the date inside the package was from 2017 so i returned it so i just bought another 4 pack and again it's dated December 2017 this is bs so once again i have to go out of way to return it and this is such a inconvenience to me and i have things to do and I'm waiting for a package to come. Do you think they would give you a gift card or something for the inconvenience? Of Course Not!!!!! I shop here like every day if not every other day and they know me that's how much i go there. FOR HALLOWEEN I SPENT OVER A THOUSAND DOLLARS JUST ON HALLOWEEN STUFF AND THEN SOME AND THEY CAN CHECK MY REWARDS CARD NUMBER. I'M REALLY STARTING TO HATE THIS STORE..... AND THIS IS NOT THE ONLY ISSUE I BEEN HAVING HERE AND THEY REALLY NEED TO GET THEIR SHIT TOGETHER.

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Amanda Ford - 21 d 12 h ago

0

I went to Rite Aid in banning ca on Ramsey to use my care credit for gifts , I got to the check stand and had about 500 dollars worth of gifts for my family . I have care credit card app with my account number but I never received my care credit card in the mail . The assistant manager rang up all of my merchandise and when she did she was rushing and sort of tossing my stuff at me I asked her before hand if they accepted care credit she replied yes but sometimes they don't go through the cards . After she finished ringing me all up she told me my total and I pullled our my phone to show her my card and code so she can punch it in . It had my name and account info . She got very defensive and said we don't accept that I've been here 9 years we don't punch in cards she was yelling at me she was very angry and upset . I understand that she can't punch in the card that I have on my app . But she didn't have to be so mean about everything, I really think that they need a new assistant manager . She wouldn't even let my husband and I talk to her . She acted like we were Scum bags . I ordered my card in the mail so when I receive it I will come back. We deserve a apology.

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Jane - 22 d 12 h ago

0

The manager and employees at the rite aid on Elmwood ave Kenmore, buffalo ny, is probably the most horrible people ive ever met. Items that are CLEARLY on sale the manager would fight against giving you the sale price. One employee her name is Melanie, always follows you around like if your about to steal something. She have no customer service and no smile or greeting when you enter the the store.

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thomas wilkinson, "I've been burned 2 times" - 26 d 14 h ago

0

The harbor city rite aid is the best example of public thievery i've ever seen, went to them for a medication the cost for 3 pills was $102 dollars, i was charges for the brand name medication but given the genetic medication without even being asked if i would care for a substitute rather than the brand name medication, 2 weeks after the 2 RIP OFFS by rite aid, i called Ralphs Pharmacy and got the generic brand medication 10 pills for $12.00 So if you don't check around and your rite aid pharmacy won't tell you can get the same drug else where for 90% less, your dealing with Black market rite aid, So how you can trust them with anything at all?

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Pete - 30 d 10 h ago

The manager Liz at the Etters store left early st 1:00 pm on 11/15 because she was scared of the weather. My daughter was to work till 6:30pm but was forced to stay till the store closes at 10:00pm. This made for over an 11.5 hour day. The manager lives 3 minutes away but refuses to go relieve my daughter. This is very poor management. A manager is afraid to work but makes young females work over their shift. Does rite aid not care for the safety of their employees? There are no customers going out in this weather. My daughter better get home safely or rite aid will have to answer. This manager often leaves early. Does not work weekends and leaves during her shift to buy alcohol and not during her break.

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Faye - 37 d ago

2

I get so tired of the unprofessional demeanor of their pharmacists. Every single time a nice one shows up, who actually acknowledges you (and by name!)or smiles or says have a nice day, helps with a problem, etc, a few months later, they are gone, like a revolving door. I had a problem recently with insurance and the pharmacist never once looked up or at me. Yes, He acknowledged that I was standing there, but he never once looked AT me, and he wasn't interested in the problem. The assistant, actually was polite, called my insurance, had a conversation with me... the pharmacist? All he could mumble was I don't know what's going on, or I have no idea. The other pharmacist, (I think they only employ two??), who seems to only work weekends, alone, with no assistants, is also very polite, calm, well mannered. One Sunday morning I went in, the phone was ringing, he was setting up the register, someone was at drive-thru and he never flustered or got overwhelmed, he took one thing at a time and was polite to boot! Some of these younger twits they hire are so absorbed in when their lunch time is, are rude and have no interest in the customer. Do they realize, those of us picking up Rx, are not feeling well, dragging ourselves out of bed, or live a half hour away, to retrieve our meds. We don't want to stand around in a not very clean environment (there are three filthy chairs in the 'waiting area', I wouldn't touch for my life! You're waiting around with other sick people and then you get a pharmacist with an attitude or doesn't care about the customer. The assistants have more interest in you. I know his job is stressful and all, but if you can't handle the job, you are in the wrong profession! It doesn't take any more to be polite than to be a dick!

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Anonymous - 39 d 17 h ago

1

very UNprofessional company to work for...Manager Judy Bailey at the bottom of the barrel worker..will not help employees through crisis only thinks of her days off....Hope Walgreen's cleans house soon.she deserves a big boot.

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Suzy - 40 d 18 h ago

5

The pharmacist , Petra Brown, at our Oceana, WV Pharmacy is quite an awesome lady. I received a flu shot and Whooping Cough shot there today. She prayed over each shot and was extremely accommodating where I had my two grandchildren with me. Excellent!!!

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Anonymous - 50 d 11 h ago

0

Jana, pharmacy manager lied to my doctor. Told her she would honor a coupon and she didn't. You have lost my business and I will not return to your store.

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Anonymous - 86 d 42 s ago

Your store in NYC on Hudson and Charles Street is the absolute worst managed facility I have ever been in I am a long time customer and it always the same issue over and over. Run out of stock take forever to replace drinks(soda seltzer especially this summer 2018. The air conditioner broke down and they kept food in the freezer and let it defrost and then refreeze. NEVER have enough large bags and when you ask you get a face from some of the employees. Overall treated with disrespect like they are doing you a favor. You need to get a good manager in here they are running you into the ground and loosing you a lot of customers. I hear while we are waiting on a long line and they have one or two people behind the counter and the line is going to the back of the store and mean while you see " managers talking in the back with groups of people in the back. HOW ABOUT GETTING STOCK AND THEN STOCKING THE SHELVES. SHAME ON YOU RITE AID FOR RUNNING A BUSINESS THIS WAY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Critical customer - 68 d 15 h ago

3

"one or two people behind the counter and the line going to the back of the store" seems to be the choice of management at more than one Rite Aid store. Pity the employees who, paid little, must stand for hours checking out purchases, particularly on the week-ends. This is the American version of coolie labor.

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Paula - 77 d 16 h ago

I have tried over and over again to have a computer link with Rite Aid. But, it will not let me. I have given all the info and password and user name, ete, etc. All it does is ask me over and over again, now we're at the part, asking me to write out the security number over and over again. It is a not user friendly at all.!!!!!!!!!!

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A. B. - 70 d 11 h ago

Restart your phone.. you have cookies interferring

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Sue iversen - 76 d 6 h ago

0

On september 23rd i went into rite aid to use the the use the bathroom because the laundry mat doesnt let people use their bathroom. Turned out the restroom was cloesed for cleaning , so i went down the liquor isle to see if i had enough for what i wanted, but it turned out i didnt so as i walked out i had a short conversation with the lady behind the counter and walked out, and proceeded to round table pizza next doo to use their restroom. . When i can out my daughter was done at the laundry mat so she met me out front. The next thing i know a police officer is approaching me and ask me if i had stolen anything from rite aid. I told him no because i hadnt, and couldnt belive that they were accusing me of being a theif. Then the police went in and searched round table pizza and they asked me to empty my bag and i did, they found nothing. After that was all over they also proceeded to tell me i was not allowed in rite aid any longer and if i went on the property i would be arrested for trespassing. I said to them that i didnt steal and when they searched the restaurant they didnt find anything either. They told me that didnt matter that they didnt find anything thing in the restaurant or my bag the ladie at the counter saw me take the bottle of liquor with her own eyes. I know that was not possable because the women was at the counter the whole time so i told them i want to play back the security cameras,. After that they police officer and the two employees went their separate ways and left me and my daughter just standing there dumb founded after giving me one last warning not to be on the property. I probably wont ever go there again because of the embarrassment they caused me which is a shame because i did a lot of my shopping at that store but i didnt steal anything from your rite aid store and i want to prove my innocents and i want to see that video camera footage because im not a theif. Please help

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Barb k - 85 d 9 h ago

1

Some of my refills are now being filled at a central location, and delivered to my local Rite Aid (East Aurora, NY). They arrive in a sealed plastic bag...then are placed in another plastic bag after I pay for them. In this day and age, I can not understand why any business would change their practice and add even MORE plastic to the environment! I have had other problems with this store....now a corporate decision has made the situation intolerable. I will be taking my business to a local independent pharmacy whose owners are more concerned with our environment than is Rite Aid.

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BARBARA HANNON - 88 d 21 h ago

1

Hello!

I have utilized your pharmacy services for many years! I have decided to take my business to Walgreens due to the unprofessional nature of your pharmacy employees! Thank you

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Annette M Nagoda - 88 d ago

5

I had a siuation with getting my prescription delivered,and once again RiteAid exceeded all expectations to make,sure my medication was received. My compliments and appreciation toJudy an Gina and the entire staff who consistantly go above and beyond to satiisfy their customers.

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DISAPPOINTED CUSTOMER - 88 d 11 h ago

0

LAUREN the manager of rite aid pharmacy in Northford ,ct. has shorted my script for the last time.and I am reporting her to corp.Also come to find out she is selling pills on the side and thats against the law.I was wondering where these kids in town are getting these narcotics.And I am sure I.M not the only one shes doing this to. They go through so many people at that pharmacy it makes me wonder why. Her eyes puples look like black opac they say thats because shes high. bad experience there[. will change pharmacies quick .

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J Smith - 88 d 14 h ago

5

I just wanted to say that I have been struggling with addiction after an injury I had as a teenager. I have since began a recovery process that has included taking a medication that helps ease the discomfort of this addiction. It has changed my life in a drastic and positive way! Of all the pharmacies that I have had it filled, Rite Aid has been the only one thus far that has shown me compassion and not made me feel like a dispicable person. Thank you for this as it is hard enough to goes through the process of recovery and feel good about yourself again!!! Thanks Rite Aid for great customer care!!!!

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unprofessional/harassment complaint - 88 d 18 h ago

0

Rite Aid - #10423 Hwy #35 Middletown NJ - Harassed by employee rude, embarrassing and unprofessional, non responsive, 9/17/18

Long time customer of Rite Aid company and purchase several times a week, for years. Only go to this location above, on occasion near work, and twice in last week. Yesterday, store was mostly empty just a few customers, cashier named "Ginny" standing behind counter and starring, rudely and then stated yelling at me across the store floor, as I was in perfume area and using testers . She started yelling "to stop spraying them, making her "sick" and yelling out loud that "you have to stop , you cant make up your mind", and then proceeded to tell the next customer in line again out loud that "she doesn't know what she is doing" and again "making her sick, told me to stop", complaining out loud consistently, would not stop, etc she appeared to know the woman in line and then they began an out loud a conversation about me while in her line talking at counter and embarrassing & hostile manner. She called the woman by name and then that woman left, and left just me in the store and maybe 2 others. Front of store was empty, I immediately walked over to her and she was scowling/ mumbling and i asked for a store manager, and she look annoyed and said no manger only a shift supervisor was there and pointed to back of room said his name was just " Tom" and pointed in his direction and wasn't calling him up. I asked her to please call him up, as have a complaint. Tom, who was stacking shelf prior and appeared unprofessional,came up and just stood there, no response, no reaction at all and then he said was Store Manager?? I advised what happened in front of Ginny as he stood right in front of her and she did Not deny there was an issues, just claimed she did not say it "that way"?? I repeated again and all he said was "OK"... not sorry for your inconvenience, or sorry for the unprofessional behavior, harassment, etc., no apology, no nothing! Nothing from Ginny nor Tom! I asked him for a manager name and phone number and address to Rite Aid Corporate and their phone , he seemed uninterested and confused, went to office area, came back with scrap paper and all it said was their store address hwy 35 Middletown NJ? No phone number, no manager name, no corporate address or phone info that i just asked for? Then "Ginny" said to just call 1 888 rite aid and Tom proceeded to walk away... I asked for his name and hers for report and again, scrap paper took forever, No last names just Tom & Ginny? I called at end of work 5:30 pm and reported to Corporate, gave info and was assured I would be contacted within 24-48 hrs by "District Regional Manager" . This morning, 9:30 am I was not contacted by District Manger direct, I was now only contacted by that same store manger, who only goes by first name "Billy"? Said that his District Manger asked him to reach out??? I advised was waiting on that manager or higher corporate staff to contact me, as promised yesterday, said well he can let them know to call me? but wanted to know about issue and began to defend Ginny and then said Tom was new to the position and he will do some " Retraining?" I advised horrible, unacceptable customer service for any company, as Tom clearly had zero training, displayed no management presence and that Ginny he said was ok, yet she is not OK and this was not my first interaction with her rude and gruff attitude. Last week, had a larger order and when I put up on counter she complained the whole time that her arm hurt and " just back to work and cannot be reaching for all that stuff on counter" , and proceeded to be rude and angry throughout the transaction, as I tried to help pushing everything towards her, aiding with bags. She talking to other employee about the temperature in store, and health issue, etc. She may have just gotten back from being out sick, so you make allowances for her behavior at that time, but another incident , more severe ,within a week and was not even provoked? Harassment of any kind in a Rite Aid store, or anywhere and unprofessional conversations about customers that they can hear and engaging in bullying, is not acceptable and will not be tolerated, I am shocked, upset and total frightened and embarrassed. Store manger was not really interested in my feelings or extent or the real severe issues that exist, he seemed to just wanted to ensure was not escalated,and it appeared and was apathetic, condescending . A good manager would take it upon himself to investigate, and the corporation should care, and want to reach out direct and get involved in correcting management and staff issues immediately, I am sure I am not the only customers who sees how this location is run and then just don't patronize or don't get involved as they know goes no where, no change will occur. I advised "Billy" manger that I am still waiting on Corproate office contact and will review with them, as requested and promised.

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