Information, reviews and public commentary for US companies

 

Rite Aid

Rating
1.098684
Web
www.riteaid.com/
Address
30 Hunter Lane
Camp Hill, PA
17011
Phone
(717) 761-2633
Fax
(717) 975-3754
Twitter IDs
@riteaid
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Anonymous - 30 d 7 h ago

Your store in NYC on Hudson and Charles Street is the absolute worst managed facility I have ever been in I am a long time customer and it always the same issue over and over. Run out of stock take forever to replace drinks(soda seltzer especially this summer 2018. The air conditioner broke down and they kept food in the freezer and let it defrost and then refreeze. NEVER have enough large bags and when you ask you get a face from some of the employees. Overall treated with disrespect like they are doing you a favor. You need to get a good manager in here they are running you into the ground and loosing you a lot of customers. I hear while we are waiting on a long line and they have one or two people behind the counter and the line is going to the back of the store and mean while you see " managers talking in the back with groups of people in the back. HOW ABOUT GETTING STOCK AND THEN STOCKING THE SHELVES. SHAME ON YOU RITE AID FOR RUNNING A BUSINESS THIS WAY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Critical customer - 13 d 47 m ago

3

"one or two people behind the counter and the line going to the back of the store" seems to be the choice of management at more than one Rite Aid store. Pity the employees who, paid little, must stand for hours checking out purchases, particularly on the week-ends. This is the American version of coolie labor.

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Paula - 22 d 3 h ago

I have tried over and over again to have a computer link with Rite Aid. But, it will not let me. I have given all the info and password and user name, ete, etc. All it does is ask me over and over again, now we're at the part, asking me to write out the security number over and over again. It is a not user friendly at all.!!!!!!!!!!

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A. B. - 15 d ago

Restart your phone.. you have cookies interferring

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Sue iversen - 20 d 17 h ago

0

On september 23rd i went into rite aid to use the the use the bathroom because the laundry mat doesnt let people use their bathroom. Turned out the restroom was cloesed for cleaning , so i went down the liquor isle to see if i had enough for what i wanted, but it turned out i didnt so as i walked out i had a short conversation with the lady behind the counter and walked out, and proceeded to round table pizza next doo to use their restroom. . When i can out my daughter was done at the laundry mat so she met me out front. The next thing i know a police officer is approaching me and ask me if i had stolen anything from rite aid. I told him no because i hadnt, and couldnt belive that they were accusing me of being a theif. Then the police went in and searched round table pizza and they asked me to empty my bag and i did, they found nothing. After that was all over they also proceeded to tell me i was not allowed in rite aid any longer and if i went on the property i would be arrested for trespassing. I said to them that i didnt steal and when they searched the restaurant they didnt find anything either. They told me that didnt matter that they didnt find anything thing in the restaurant or my bag the ladie at the counter saw me take the bottle of liquor with her own eyes. I know that was not possable because the women was at the counter the whole time so i told them i want to play back the security cameras,. After that they police officer and the two employees went their separate ways and left me and my daughter just standing there dumb founded after giving me one last warning not to be on the property. I probably wont ever go there again because of the embarrassment they caused me which is a shame because i did a lot of my shopping at that store but i didnt steal anything from your rite aid store and i want to prove my innocents and i want to see that video camera footage because im not a theif. Please help

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Barb k - 29 d 20 h ago

1

Some of my refills are now being filled at a central location, and delivered to my local Rite Aid (East Aurora, NY). They arrive in a sealed plastic bag...then are placed in another plastic bag after I pay for them. In this day and age, I can not understand why any business would change their practice and add even MORE plastic to the environment! I have had other problems with this store....now a corporate decision has made the situation intolerable. I will be taking my business to a local independent pharmacy whose owners are more concerned with our environment than is Rite Aid.

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BARBARA HANNON - 32 d 7 h ago

1

Hello!

I have utilized your pharmacy services for many years! I have decided to take my business to Walgreens due to the unprofessional nature of your pharmacy employees! Thank you

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Annette M Nagoda - 32 d 9 h ago

5

I had a siuation with getting my prescription delivered,and once again RiteAid exceeded all expectations to make,sure my medication was received. My compliments and appreciation toJudy an Gina and the entire staff who consistantly go above and beyond to satiisfy their customers.

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DISAPPOINTED CUSTOMER - 33 d 22 h ago

0

LAUREN the manager of rite aid pharmacy in Northford ,ct. has shorted my script for the last time.and I am reporting her to corp.Also come to find out she is selling pills on the side and thats against the law.I was wondering where these kids in town are getting these narcotics.And I am sure I.M not the only one shes doing this to. They go through so many people at that pharmacy it makes me wonder why. Her eyes puples look like black opac they say thats because shes high. bad experience there[. will change pharmacies quick .

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J Smith - 33 d ago

5

I just wanted to say that I have been struggling with addiction after an injury I had as a teenager. I have since began a recovery process that has included taking a medication that helps ease the discomfort of this addiction. It has changed my life in a drastic and positive way! Of all the pharmacies that I have had it filled, Rite Aid has been the only one thus far that has shown me compassion and not made me feel like a dispicable person. Thank you for this as it is hard enough to goes through the process of recovery and feel good about yourself again!!! Thanks Rite Aid for great customer care!!!!

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unprofessional/harassment complaint - 33 d 5 h ago

0

Rite Aid - #10423 Hwy #35 Middletown NJ - Harassed by employee rude, embarrassing and unprofessional, non responsive, 9/17/18

Long time customer of Rite Aid company and purchase several times a week, for years. Only go to this location above, on occasion near work, and twice in last week. Yesterday, store was mostly empty just a few customers, cashier named "Ginny" standing behind counter and starring, rudely and then stated yelling at me across the store floor, as I was in perfume area and using testers . She started yelling "to stop spraying them, making her "sick" and yelling out loud that "you have to stop , you cant make up your mind", and then proceeded to tell the next customer in line again out loud that "she doesn't know what she is doing" and again "making her sick, told me to stop", complaining out loud consistently, would not stop, etc she appeared to know the woman in line and then they began an out loud a conversation about me while in her line talking at counter and embarrassing & hostile manner. She called the woman by name and then that woman left, and left just me in the store and maybe 2 others. Front of store was empty, I immediately walked over to her and she was scowling/ mumbling and i asked for a store manager, and she look annoyed and said no manger only a shift supervisor was there and pointed to back of room said his name was just " Tom" and pointed in his direction and wasn't calling him up. I asked her to please call him up, as have a complaint. Tom, who was stacking shelf prior and appeared unprofessional,came up and just stood there, no response, no reaction at all and then he said was Store Manager?? I advised what happened in front of Ginny as he stood right in front of her and she did Not deny there was an issues, just claimed she did not say it "that way"?? I repeated again and all he said was "OK"... not sorry for your inconvenience, or sorry for the unprofessional behavior, harassment, etc., no apology, no nothing! Nothing from Ginny nor Tom! I asked him for a manager name and phone number and address to Rite Aid Corporate and their phone , he seemed uninterested and confused, went to office area, came back with scrap paper and all it said was their store address hwy 35 Middletown NJ? No phone number, no manager name, no corporate address or phone info that i just asked for? Then "Ginny" said to just call 1 888 rite aid and Tom proceeded to walk away... I asked for his name and hers for report and again, scrap paper took forever, No last names just Tom & Ginny? I called at end of work 5:30 pm and reported to Corporate, gave info and was assured I would be contacted within 24-48 hrs by "District Regional Manager" . This morning, 9:30 am I was not contacted by District Manger direct, I was now only contacted by that same store manger, who only goes by first name "Billy"? Said that his District Manger asked him to reach out??? I advised was waiting on that manager or higher corporate staff to contact me, as promised yesterday, said well he can let them know to call me? but wanted to know about issue and began to defend Ginny and then said Tom was new to the position and he will do some " Retraining?" I advised horrible, unacceptable customer service for any company, as Tom clearly had zero training, displayed no management presence and that Ginny he said was ok, yet she is not OK and this was not my first interaction with her rude and gruff attitude. Last week, had a larger order and when I put up on counter she complained the whole time that her arm hurt and " just back to work and cannot be reaching for all that stuff on counter" , and proceeded to be rude and angry throughout the transaction, as I tried to help pushing everything towards her, aiding with bags. She talking to other employee about the temperature in store, and health issue, etc. She may have just gotten back from being out sick, so you make allowances for her behavior at that time, but another incident , more severe ,within a week and was not even provoked? Harassment of any kind in a Rite Aid store, or anywhere and unprofessional conversations about customers that they can hear and engaging in bullying, is not acceptable and will not be tolerated, I am shocked, upset and total frightened and embarrassed. Store manger was not really interested in my feelings or extent or the real severe issues that exist, he seemed to just wanted to ensure was not escalated,and it appeared and was apathetic, condescending . A good manager would take it upon himself to investigate, and the corporation should care, and want to reach out direct and get involved in correcting management and staff issues immediately, I am sure I am not the only customers who sees how this location is run and then just don't patronize or don't get involved as they know goes no where, no change will occur. I advised "Billy" manger that I am still waiting on Corproate office contact and will review with them, as requested and promised.

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dan benton - 35 d ago

Your store in Kenmore, Wa is a joke. Same freight totes on the floor Sunday as Friday, out of stocks look like you are going bankrupt, empty seasonal aisles and exceptionally bad customer service. I asked the manager to check in back for an item and he told me he did not have the time. With 20 years in retail management I can recognize a poor manager you certainly have one in Kenmore. I will not be shopping there again. ,, t

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Lubna d tuppo - 38 d 3 h ago

Are you sure you have (Nigeria) to be PDM in Michigan west side, PDM come on please( Nigeria) & PDM also that to much givin to (OMO phylipis) those crazy like her & lot's like this they being lead? How come??? Who is chossing & make them leader ??? unbelievable

Do not seek behind me? Rite Aid still seeking behind me? For sure who I work with there wich I know the (garbage most of them), but a little was very nice people I never forget them but also the garbage I can't also forget about them what they did for nothing to me) Stop stupid seeking behind me ok what I'm doing, where I'm going???Finally want to say( if u re healthy, u don't need to seek behind me ok? But if u re sick which I believe 100%, u will keep seeking behind me).

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Dry concerned customer. - 41 d 3 s ago

1

Yesterday I went to rite aid to pick up prescription and get the flu

Shot . Where I was seated I looked down at this filthy carpet all

Freying at the edges, then I noticed flooring around chair , under the chair, it had dust all over , little pieces of paper and various items .i said something to the pharmacist and she said we have a regular team clean it. Obviously it hadn't been done for days when I went inside to get shot the inside carpet was filthy.. it looked like a third world country. As I was leagoing back to front of the store it was like that in all the ailels I passed through .i saw the manager she said she had noticed the carpet I asked who is responsible management or corporate . I makes me feel they are very laced and unclean in the whole store, never experienced a store looking so bad. Then when I was parking my car I also noticed their are hardly any evidence of parking strips in the lot. You kind of guess where to park. A ho else's person and his bike was sleeping up against the outside of the building where I was

Walking into the store. I am grateful I don't have to go there often.

Thought maybe you should know and look into it. The area where it is , is not and old run down area it's fairly new across from a college in Turlock , Ca state

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Anonymous - 44 d ago

I picked a prescription while on vacation in Biloxi Ms transferred from Flint Mi worse mistake ever now rite aid can't seem to get my prescription back to flint mi as it should be and while me and the pharmacy tec was talking she abruptly said we will see what we can do and said have a nice day and hung up on me I was being patient and not being rude to her at all just trying to get my meds I work in retail as well and I never treat my customers that way thanks rite aid corrunna rd flint mi

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Mrs. T. Lessard - 49 d 20 h ago

0

Today, Friday, September 1, 2018, 5:15pm. I received a phone message that a prescription was ready at RiteAid on 39155 Washington Street, Palm Desert, California 92211. Since I was not expecting a prescription from RiteAid, I phoned and was unable to reach anyone in the pharmacy. After calling several times, I repeatedly called the store and finally spoke with Joel who asked me to wait while he checked the pharmacy. I held on the phone for 12 minutes and finally hung up. I called again letting the phone ring a long while before "Joel" answered. I asked if he had forgotten me and he said, "Oh, didn't someone pick up?" All in all I had waited on the phone a total of 33 minutes to find out about the prescription. My husband finally drove to the store and spoke to the pharmacist who never answered the phone (probably starting her weekend early). He told her that if we can't reach a RiteAid pharmacy by phone, we will not do business there and he cancelled the prescription. If sales are not as projected, my experience today may be a clue as to why. Management might consider hiring people who care about their jobs.

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angry - 118 d ago

Riteaid denied hubby's pain med today because he didn't PK it up the day it was filled. Can you believe this?? It seems if ones pain meds are filled on a certain date and one doesn't pick it up the same day you are punished by them adding extra days on that make you wait to pk your meds up!! .... well here's the example....My hubby had a pain med filled last month on the 25TH. He wasn't able to Pk it up til the 26th. so this month he went to pk it up today the 25th when it was due. (they fill every 30-31 day exactly depending on how many days in a month) they said since he didn't PK it up last month til the 29th, even though they filled it the 25th. They said Hubby didn't pk it up til the 29th .... their computer is WRONG! He would NEVER go those extra days without picking it up. ... So, not only is their computer wrong, they added extra days on this night mare! So NOW they wont give it to him til the 28th.!!! If ones meds are filled on a certain day and one can't make it in to pk up their meds til another day, one shouldn't be punished for this. By the time he is "ALLOWED" to pk it up his meds the pain level is increased and will be harder to get under control!

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LLW - 55 d 42 m ago

0

I have had the same problem with my meds. The pharmacist has even over-ridden the orders of my doctor. So, my doctor will write a script for the 15th. I have been told that their rules say I can pickup my meds no more than two days before hand. I took the prescription in on the 13th. I was told that I couldn't pick up my meds until the 17th because I had picked them up on the 17th the previous month. That was because they wouldn't let me have them before that day. This month I need the extra days because my doctor will be on vacation next month and the earliest I can get in for an office visit is the 17th. All this really doesn't matter. I had a spinal fusion that has become a terrible problem. I take Norco during the daytime and at night I take Morphine as it is time released and allows me to sleep through the night. When they deny my meds for a day here and a day there I am in horrible pain. If my physician writes a prescription for me on the 15th, then I should have it on the 15th. Suppose that my doctor had increased (or decreased) or changed the type of meds...does that mean that a pharmacist can over-ride my doctor's change orders too? At Rite-Aide they can. Oh, and by the way the rules differ from store to store???? Where I live there is only two options and the other is worse ... Rite Aid is really the only choice! Before I started taking the time released morphine, my doctor ordered me an additional Norco pill each day. That so when I woke up at night I would have an additional pill to take to go back to sleep. The pharmacist refused the prescription saying that it was over the limit (of 120 per month) and therefore she could not, or would not, fill the prescription. What the hell...my doctor is doing what he fells is best for me, how can a pharmacist over-ride these orders? I really don't know, but they do! Good luck, things are only going to get worse. Rite Aide is obviously in financial difficulties and customer service is the easiest expense to get rid of!

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Leslie - 55 d ago

2

Had a package of RX score in my bag this week. It seems Rite Aid under the name of Rite Care is collating information about the drugs we buy and when we take them! How they can know when we take our pills is beyond me as no staff member lives in our home to monitor that daily routine. Question is then, how do they produce these percentages and when did I agree that they should have the information on the local Pharmacy desk computer and how come they claim HIPPA (what a lovely get out for these companies!) has not complained. No-one except my physician should have medical information least of all local staff at Rite Aid!

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Margo - 59 d 4 h ago

Horrible pharmacy service. I phone ordered refill of Coumadin, left my phone number if they have any questions. Since I have not heard from them I drove 45 minutes to pick up medication. Since dose was changed as often happens with Coumadin the pharmacist refused to give me medication. I called Drs office and Dr Ordered "Coumadin take as ordered by physician " As a nurse for 20 years that is an accepted order with medication that changes with lab work/ theupetic level. Once again pharmacist refused to fill stating " not written correctly ". I guess he refuses to follow Drs orders. Since Dr's office was closed for the day. I did not have Coumadin to take which can result in Stroke, Embolism or Death

It's no wonder August 20, 2018 their stock has dropped and continues

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Richard - 62 d 19 h ago

0

Racial profiling and intimidating a Disabled Senior @ Rite-Aid

500 S. Broadway Ave Los Angeles, CA.

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Anonymous - 67 d 3 h ago

1

August 2018. Rite-aid Pharmacy in Perrysburg Ohio, has delivery for patients medicine. James delivery man came to Abundant Life of Perrysburg Ohio to delivery medicine for two customers. I buzz him in the building and then the manager set off the FIRE ALARM for a fire drill for all residents in the apt. Complex. James did not leave the building when he heard the alarm, and causing me to be late on my patio for the fire drill. Rite-Aid Pharmacy talk to James about the whole situation. Plus, he has violated the Hippa Law concerning my medicine. Rite-Aid Customer.

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Angry Parent 1,000,000 - 77 d 3 h ago

1

My daughter works at Riteaid, as a "Shift Supervisor," has a manager in need of 2018 managerial training, and has "The Most Entitled" as customers. I've given up hope on Riteaid corporate relieving store associates from the rigors of in-store, bad management--another nightmare in, and of, itself--but would like to address, as I see it, Riteaid Corporate Nonsense 101: Why Riteaid Corporate supports albeit nurtures associate-abuse by self-centered, entitled, customers. Giving any person/group such power over other persons/groups is unjust, unfair, and immoral.

We live in a depressingly, rural area with tourism as the major livelihood. Riteaid here serves as more than "ust another drugstore," but rather ice cream parlor, medical facility, pharmacy, Kmart, Walmart, Niemans, and Lowe's--as a start. If cars could be sold at Riteaid, this store could pull it off. Locals and toursts frequent this Riteaids store; the former, because it's the only, multi-merchandise store in town; the latter, because it's the only multi-merchandise store in town. It's no surprise the combined customer block feels associates must "kneel and spread" should they need a Coke from the clearly-marked store refrigerator. At what point, in America, did it become habit for DRUGSTORE CUSTOMERS to DEMAND an employee look though 5-10 totes, FULL OF MISCELLANEOUS ITEMS, food to makeup, during the busiest time of the day, THEN, talk trash about them, publically, wirh threats to "report them?!?" Riteaid Corporate is responsible for this. Customers should be considered, I get it; bottom-line and all that. But to give credence to such childish, intimidation toward your own employees break down eventually. Respect given is respect served.

Give your employees more latitude when dealing with nasty customers. Make the tenet store-based. Agreeing with someone doesn't make them right--or entitled. Newsflash: SOME PEOPLE DON'T GET THIS!

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Truth - 72 d ago

Said it best.

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Anonymous - 72 d ago

Greetings, just wanted to inform you that I had a severe case nail fungus on a finger. I tried everything to bring the nail back, nothing worked. So I tried your soothing aloe gel. I applied it to the nail three times a day faithfully and within nintey days the infection healed and the nail returned fully healed. Hard to believe but it's the truth. That was the green gel (reneval) thanks for your time.

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