Rated a ZERO! I placed an internet order a week ago. Per the web site, my order should ship 3-5 days after purchasing. I have called the internet sales dept literally everyday and am repeatedly told that they do not have a status on my order because it comes from an outside vendor. I have also called the corp office ((hidden)) and they were of no assistance. They only offered to send a message to the special order specialist Brittany who does not return calls. I am beyond frustrated!!!!! I will NEVER purchase from RTG again!!
very bad business all over the world
On today I was suppose to be enjoying my new dinette set I purchase in Atlanta...but so am not!. I am from TN, I made a trip to Rooms to GO 3-14, fell in love, purchased a dinette set and was told it would be delivered 3-27. I had not recieved a call confirming delivery, so I called first thing this morning. I was given the round around about WHY IT WOULD NOT BE DELIVERED TODAY....but no one could tell me what happened. I was told I would get a call back after they figured out what happened. FINALLY after 9 hrs of waiting, I'm told that the delivery to my area is not until May...when the truck fills up. Truck fills up????? I am so upset., why wasnt I told that before I purchased it..or left the store? This is ridiculous...who wants something 2 months later....if it's in stock when purchased? Not I...I just want my refund. This is something I think was of major importance upon purchase. I was planning on buying so much more....and I've told family and friends about all the nice things I seen and like, which made them interested because we don't have one here in Memphis, but the fact that I spend my money but I cant get my furniture until THEY fill up a truck for delivery in my area, is insane. What kind of business is that?. Noooooway. I'm 500 hott!
People don't have one nice or good thing to say about you guys!!!! Fucking horrible business!!!!!
The worst experience ever! I wouldn't send an enemy to your store! Absolutely disrespectful and rude! I will NEVER shop at any of your stores ever again! I will make it my life goal to ruin your company name and detour people from purchasing anything from you. I would love nothing more then to hear you are going out of business. You all can kiss an ass. Preferably mine! I have spent my hard earned money in your store. Never again! My phone number is 561)613-9337 if anybody wants to call and entertain me with your bullshit. My name is Jason Lustman. Feel free to go to my Facebook page and read more of my thoughts about your store and your employees. You guys gladly took my money but damn it's like pulling teeth to get my freakin refund back. I 100% dislike everything about rooms to go and everyone will know this. NEVER AGAIN!!!!
I wish I would have read these reviews BEFORE ordering my mattress. First they emailed me a time for my delivery date, when I tried to contact them I was either on hold for 15mins or longer or was told to call back during normal business hours. Tried to change my delivery time online and the freaking website wouldn't pull it up. Finally got someone on Monday and was told they couldn't change my delivery, I had a 4 hour window to find someone to let them in the house. I WILL NEVER SHOP ROOMS TO GO AGAIN!!! Horrible customer service!!! They do not believe in working with their customers, when I asked for a refund they had the nerve to tell me my delivery fee would be changed to a stock fee, FOR WHAT!!! The matress is UNDELIVERABLE if no one is home!!! All of the other furniture stores I have dealt with in the past was so much better, they ALL worked with their customers delivery schedule, EXCEPT ROOMS TO GO.... THEY NEED TO JUST GO STRAIGHT OUTTA BUSINESS, they are unprofessional,and they are clearly not for customer satisfaction.
We placed our order on March 13, 2017 for a bedroom suite.
Waited 10 days for delivery. ...Delivered yesterday, March 23, 2017
We thought our bed was assembled but when getting ready for bed...we noticed first that the footboard was not attached to frame. We removed the mattresses and then found that the headboard was also not attached to bed frame causing the headboard to sway forward. We also found some blocks sitting on the floor in the middle of the frame not attached to anything. Since the bed frame collapsed due to not being assembled correctly, we had to spend the night on the floor. Being 69 and 67, this really was an ordeal for us. I hope you will send someone ASAP to fix. Aren't your delivery people trained to assemble beds correctly?
Very bad customer service. Manager has no customer service experience. Gregory Cain or however you spell it. He was very rude and very disrespectful.
Very unsatisfied with ROOMS TO GO.... Severely lacks customer service, including managers in customer service, store and store manager. Sectional sofa defective and they are not willing to stand behind it. They spoke down to me and dismissed my view of the problems by telling me my product is wonderful, furthermore that they provide outstanding service?? Buy elsewhere
I will be filing a BBB complaint today and will take this as far as I have to go. I bought TWO 4-1 cribs from their kids store and was told at delivery they had to be taken out of the boxes to get them up the stairs. We THOUGHT all pieces were there because the cribs put together. I was told by a sales person that I had to purchase seperately the toddler guard. HOWEVER, two years later when I called to purchase this, not only has the crib been discontinued but I did not need to purchase the guard, it should have came with the crib. NEVER FOR IT Zane not they are saying Oh so sorry, nothing we can do. BS! You will fix my issue. I would have never paid 1500+ dollars for a 4-1 if I can't even get it passed the crib stage. The safety of my children who are ready to convert comes into question. I am not buying two toddler beds now two years later because of Rooms to go has messed up from the beginning of purchasing to delivery and now won't make it right.
Rooms To Go is THE WORST
Horrible store to do business with
DO NOT give your business to Room To Go!!!!!!!!!!!!! I have read other reviews and have found I am not alone with my negative opinions of this store!
Worst customer service I have ever experienced. I had a bad situation with scheduling delivery... I thought I would take my concerns to the manager, John. Honestly, I never imagined that this manager would be the most unprofessional person! I approached my situation calm and thought the manager would be their to listen to customer complaints. It would take hours for me to explain my entire experience but DO NOT waste your time and/or money to this company!!! This company is horrible! I will NEVER give them my business...rude, unprofessional, dishonest! I will tell everyone, I know to give their business to a company that is honest and cares for their customers!!!!!!!
You are so right about all you said. I am so about to post my review just now. my experience has been a nightmare.
Will be filing a formal complaint with the BBB, I have recorded conversations with several employees of your company concerning my problem telling me a different story each time, also a recorded conversation with the salesman on our agreement as to the sale. You DO NOT care about your customers only your sales. Will also be talking to a lawyer on possible suit against RTG as to your CROOKED sales tactics.
I bought a rocker recliner from Rooms To Go in Bradenton Florida, Highway 41 and Cortez Road. Once I have the chair in a reclining position I am unable to put it down I went back to the store they wouldn't give me a refund, they wouldn't look at another chair, they manager kept telling me I need an electric chair which I do not want. So finally he filed a complaint. Someone got in touch with me and Ramon came out a very nice gentleman he understands why I cannot get the chair down he took pictures and said someone would be in touch with me in a few days this was over a week ago I am ready for some action on this problem. Please contact me and let me know what we can can be done at this point I'm looking at a total refund for everything.
Shitty as customer service wanted to deliver broke chairs and then on top didn't want to redeliver until couple days later
BEWARE!!! If I could give them a negative 10 I would and I would NEVER order from them again. I ordered a house full of furniture from Rooms To Go. Most of it came in fine, but some was damaged when they got it off the truck. They were great about returning it and setting up a new delivery in a timely manner. But when the replacement came in, they damaged my hardwood floors and did not set up the furniture where I asked. I paid for set up delivery and the two men let me, a small female to move the furniture where it belonged. Then when they called to follow up on the delivery I explained they dropped a piece on my hardwood floor denting it. They said the would file a damaged property claim and get with me in 5 business days. I missed the phone call from the claims lady, Cynthia. I called her back and left a voicemail. Never got a return. On the daily phone calls to purchase the warrantee I explained I was waiting on the claims lady and they put me through to customer service. They said I needed to wait to talk to the claims person assigned to me but they would send her a message. The last attempt I made was Sat Mar 4th. I waited. At 8:48am this morning I got a phone call while driving, so I could not answer it, it went to voicemail. It was my claims person, Cynthia, saying that per Rooms To Go policy a damaged property claim is closed after 30 days. My delivery was on Feb 9th, this morning is Mar 10th. This is a very underhand and sneaky way to handle business and I would have expected more. She waited until the day after what would have been 30 days to call me back. Cynthia and Rooms To Go, I would like to point out that February has only 28 days... My claim should still be open until tomorrow, March 11th. I have been trying to call her direct extension she game me and the call rings twice and hangs up. This is a horrible and shady way to do business. Very sneaky and unethical.
Please also file a formal complaint with BBB, not just with RTG.
I wished I had done my due diligence...reading these POOR reviews and having just experienced the same treatment. We purchased children furniture from Stafford, TX store location on 1/28/17 to have delivered to my son living in Quantico, VA. Our salesman, Nick, was great to work with. He made calls to make sure delivery would not be issued..WRONG!! It took so many calls to learn that a delivery was setup for 3/7/17, customer service schedules the delivery out, our salesman had no control and input. My son was willing to drive and pickup the furniture, but we learned RTG warehouse is not in the state of VA, but in North Carolina. No one told us this when placing the order. I thought I was working with a local store in VA, but not so. Yesterday, 3/7, my son took off work, took apart the kids beds to make room for the new furniture that was to be delivered mid-day. After no show, was informed by Customer Service driver would arrive by 9:00 pm. They live on a military base. The driver showed up at 9:30 pm to be turned away from guards on base! Customer Service said delivery would be made today, DOUBTFUL. An experience that was suppose to full excitement for everyone, has turned into a logistical nightmare! Our grandchildren are 10, 2 and 4 months, the 10 and 2 yr were w/o beds last night waiting for new furniture to arrive. I can see from the reviews, RTG is not customer oriented nor cares the about their customers time in shifting schedules to accommodate RTG's schedules that constantly change. I wonder if RTG CEO reads the complaints...1st order of business FIRE your Customer Service Team!
I agree. I wish I would have read all these reviews before deciding to order with them.
Be sure to file an official complaint with BBB.
Barbara, these complaints have zero affect on RTG unless a formal complaint is filed. Please file a formal complaint.
I purchased a sofa from rooms to go over a month ago with the additional protection sofa cleaner package. With the first two weeks I cleaned by sofa with the cleaner from rooms to go and my color came right off of the couch. I have contacted rooms to go over 15 times and have not received a replacement nor a refund and have not even gotten " I'm sorry." I am extremely upset and the poor quality furniture that I received and the poor customer care and to even blame me for poor quality furniture. I was told I would receive a replacement couch over a month ago and have not gotten it and they purposely have "delivered" when I was working even though I was extremely specific about my work schedule the many many times I have called. I need a replacement couch immediately or I will start posting my issue on social media and the better business bureau will be getting contacted. I have been very patient and have been extremely mistreated by your company.
These complaints have zero affect on RTG unless a formal complaint is filed. Did you file?