I too have had problems with delivery and getting broken item replaced. Horrible service
I'd like to join as well. I had a bed delivered out of the Forest Park clearance center and the adjustable base didn't come with legs so I have not been able to use the bed. I've called the regional manager several times and he hasn't returned my call. I also called the corporate office and was told that someone would call me to let me know they were ordering the bed. I still haven't heard from them and the bed is still not working. I'm going to contact the Better Business Bureau as well as post reviews on all social media sites. This is not an acceptable way to treat customers.
On February 13, 2019 Order No. 13524225 was mostly delivered, however the china hutch was not able to be assembled. The installers informed me there was a problem with the screws to the base of the china hutch (even though he had already installed 2 of the 4 legs). He said he was sending in a report and that the following Monday, February, 18, along with my additional order 13553671, the installers would bring the parts necessary and assemble the china hutch. On Monday, February 18 the delivery was made but the installers knew nothing about a china hutch nor did they have the correct parts with them. I called customer service the same day and was told that the screws needed would be shipped to me and once they arrived I was to call back and reschedule another appointment, which I did.
On Wednesday, March 6, when the service rep arrived to assemble the base to the china hutch, not only did he realize that the two legs were missing, but that this was definitely a 2 man job. So I called customer service again the same morning and was told that they would send the replacement legs and once they arrive I was to again call to reschedule another appointment.
On Monday, March 11 when the legs arrived I called and scheduled an appointment for Friday, March 15. On Thursday, March 14 I received a call from customer service and was told that my Friday appointment would not happen because there were no installers in the area and I would have to wait for someone from that department to call me to schedule an appointment.
As of today, Wednesday, March 20, 2019 the china hutch is still sitting in my garage (and upside down) - after having been delivered on Wednesday, February 13, 2019 [5 WEEKS AGO]. After going back and forth with getting the correct parts and with customer service, I was told a week ago that there are no available installers in the area, and I would have to wait until they have someone available to assemble and install the china hutch. I have NEVER seen such horrible customer service in my life. I don't know what else I can do except file a fraud lawsuit and contact the Secretary of State office and the news media. It's obvious that Rooms to Go is NOT going to correct the problem. So before we go down that long legal road please schedule someone to finish this job.
I had a delivery slated for 10/4/18 between the hours of 2pm-6pm. At 5:57 I began calling to check because I had my son football game to attend. Was advised they were @ stop before me; 6:30 no delivery called back was advised they were just finishing up on the way. At 6:45 still no delivery I ran to the store and called again to say I stepped out and was told they were on the way and would only wait 15 minutes after I waited over 4 hours. I rush back home see truck sitting across street...the sit for about 5 minutes then come over delivery guy smells just like alcohol, and says they started late and they RTG was calling customers to inform. I said no I never received a call....the go to put bed up and say we don't have the screws we will take back and they will call you tomorrow to reschedule. 10/5...no call so I call and speak w/Janet in store in glen Allen, VA extremely rude and says I see you called a lot yesterday and you spoke w/Cory. I said yes checking on items I paid for directly no finance to be delivered again service I paid for and no I didn't speak with a male @ all. She was to get manager to call me but never even asked for my phone number. I called corporate on Monday and was told I would have to call store to get my monies returned for the bed I never received and since I paid with debit they would issue a check. I said how convenient most companies give monies back on debit for refunds, so I have to wait for item to go back to warehouse before ticket close then wait and additional 7-14 business days to receive a check. CUSTOMER SERVICE IS HORRIFIC IN STORE AND CORPORATE OFFICE!!!!!! I will never go there again.....please save yourself a headache!!!!
Please contact me at (hidden) I am having a ABC action reporter investigate RTG delivery practices and filing a class action suit against RTG.
Im interested to join
I will like to join in on class action lawsuit
I would like to join
I would like to join as well. It's ridiculous, how much $$ we spend and get horrible customer service.
I'm interested in this as well I have been witing since September 3rd to get my furniture they have redelivered the same damaged pieces to me twice and this will be their 4th attempt to redeliver my bedroom set.
I am definitely interested in joining. This type of service shouldn't be admissible to any paying customer. Period!
I am interested as well. Horrible delivery and they don't care at all.
I need to join you!
I can make a compelling argument!
Need contact info.
I will tell the WORLD how disgusted, frustrated, and annoyed I am with Rooms To Go services. It is literally RIDICULOUS! I am literally holding back rage thinking about what I am dealing with and have been dealing with for over two months now!
Please tell me how I can contact you.
Count us in too!
Are you having success? I am now holding and have been since 10:20AM.
SAT , please send me you info. I 'd like to join u
Count me in on class action suit.
I would love to talk to you regarding my delivery this last weekend when i had to call the police to my home in regards to the delivery person starting an altercation in my home.
I too have just experience the same ..
I am in on this 22 days and still no furniture.
I would ike to join also
See my comment above as Screwed over in Texas. I would love to join a class action. The delivery drivers damaged our property and ran, rented trucks, probably not even drivers licenses.
I'm interested in joining the delivery class action suit against RTG