Worse experience by far so far had to wait over a month for my couch due to covid ok no problem on delivery day my scheduled time was 4pm we got pushed back all the way to 10 pm lost my whole day waiting come 10 we received our couch only to open them and find out we were missing some legs and screws so we couldn't build it called customer service which took over 3hrs on hold just for the lady to tell me there nothing she can do and it can take anywhere from 30-90 days to be delivered and payments aren't there problem either cuz it's the finance company so we have to pay for something incomplete and nobody can do anything this is disgusting service if it wasn't for us the customers rooms to go wouldnt have a job so I suggest u guys really buckle down cuz this is pathetic last time I buy anything at rooms to go
What is happening with this company and its customer service? I ordered a set of chairs that did not meet the dimensions sizes provided online. I just called to return them and have to pay to send them back. Now, I have been on hold for 30 minutes to speak with a CARE specialist. The first one hung up on me after waiting as long as I did. This is disgusting and a poor excuse for a company.
I hope to God you shape up! Customer lost!
I am very disappointed with RTG. Will never buy anything else from them. Delivered a mattress that had stains on it. Inconvenienced me. The store manager was very understanding, but when I called custmer service and wanted to speak with a supervisor the only they thing they said to me was they are busy with other customers, every time I called. Don't do busywith them find another furniture store.
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so pissed I bought a chair two weeks later it broke then I have to wait one month for someone to look at it the service guy came said now we have to wait one more month to get a chair I will never order from rtg again the service sucks never again order from y
ice!!!!! They skipped over my delivery time and I followed them on the app. Several times they were right by house and drove right past me. I will NEVER buy anything else from RTG! I am telling everybody I know about my experience. I will not let anyone I know shop there.
ooms to Go will absolutely NOT back up their products. I bought a sectional sofa from them, and in two years, the boards underneath the sofa cracked. They sent out a rep from their insurance company, and even though the rep used the words "this is a vendor issue" in his report, the claim was denied. I would absolutely NOT recommend buying anything from this comp
Exact same issue I'm having. And tech said it was absolutely a manufacturer's issue. Rooms to go absolutely refuses to do anything so now I'm saddled with 2 broken couches I paid almost 3k for 2 years ago!
This is the worst furniture store that I have ever dealt with. I bought three beds (two twins and a queen platform bed. ) one fo the twin beds came with a damaged. The queen bed is beyond repair. Mold, termite tracks and bumps and irregularity that are not due to uniqueness, but due to poor workmanship and quality. The customer service department have not done anything to resolve the issue, they haven't schedule a pick up for a return, they haven't refunded me the money. I am filing a complaint with the Consumer Protection Agency in Florida, (where their Corporate Offices are located ) and in Puerto Rico, where
Worst furniture company I have ever dealt with by far! At least 1 hour on hold to ever get a hold of anyone. Awful customer service and employees who are not knowledgeable at all about anything you ask regarding the furniture, assembly, delivery, or stock. I have never been so frustrated dealing with any business like I was with this company.
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d bought our entire household of furniture from rooms to go...when our thousand dollar loveseat was delivered and as the delivery guys were installing the legs they damaged the couch causing one of the legs to not attach to the couch properly anymore. We have been scared to have guests sit in it in fear the leg will give out. I have talked to the manger, rooms to go customer service, fortegra, and manager email..and everyone said their was nothing we could do. We paid for the three year warranty and this was at the two year mark we tried to get the claim approved. It came back denied since we had already opened the case shortly after we realized it had been damaged. They approved it that claim and they brought out the wrong couch!!! So we would have ALREADY gotten a new couch if they wouldn't have brought the wrong one!!! Yet they say their is nothing they can do now. I will make sure to tell all
wow, just wow. we got a dining room set and about 3 months later the edge got a small chip. we called Rooms to Go - they won't do anything (yes we bought the extended warranty) we called the manufacturer, they won't do anything! we had possibly used this table a total of 3 times - two
Did calling headquarters help ?
Dod calling corporate help
anyone ever gotten hold of a store manager the first second third or forth or 20th time you called
I keep getting told he is not in at the time This is at all times of day
Wish i had a job where i didnt have to be there!!
And their phone reps (CS) get paid (minimum wage ) to see how much they can lie and frustrate the customer.
Someone needs to get a tv network to e.,. ,. ,. ,. ,
I went to the store and the sales person was very ignorant I asked a question he said " I am sick of this job these people are working my nerves" this was on Veterans Hwy in Metairie, La, I was not in the mood to argue with anyone, I walked off, I could not get any help, so I left, ordered a leather sofa/love seat online on 9/6/20, I need to change the delivery date, can't go online because my order number cannot be found, today is 9/9/20 , so I have been trying to call the store since 9/7/20, I have been put on hold for more than 30 mins, no one answers, I finally hung up, after this experience, they can Keep the leather set I will refuse it, if they ever deliver it, I am going to Hurwitz and Mintz where you are treated like a customer. I wish I would have read these terrible reviews, would not have wasted my time, with Room To Go. UNBELIEVABLE.
I am dealing with the EXACT SAME THING....I don't know what is going on with RTG. They use to care about their customers. Notice how I say (USE TO)! I finally got my furniture delivered on 9/2/20 after I ordered it on 7/16/20!!! This 3 piece (couch, love seat, & recliner) cost me over $5k and when they delivered it, I noticed that the couch was loose on the arm rest. Went to the store and before I could get the sentence out, the manager on duty said that she could not help and to call customer service. Welllllll, I have LITERALLY called the customer service number given EVERY SINGLE DAY since September 3rd and today is the 10th and I have yet to speak to a representative. This is EVERYDAY waiting for 30 plus minutes per day. I honestly don't understand it.... smh
oms to go will eventually go out of business and Reina Latona (AR Department) is a joke. Until these employee's realize that they are in a people business, treat the customer right. Lots of people looking for work through this pandemic might wanna start with replacing her to
RAUD..THEY SELLING MOLDED FURNITURE..MY SLEEPER SOFA HAD MOLD ON THE FRAME AND MATTRESS. I DIDN'T KNOW ITVHAD MOLD BECAUSE I NEVER HAD TO LET THE SOFA OUT UNTIL NOW DUE TO VISTORS. SO HOW WOULD I KNOWBIF MOLD WAS THERE IF I NEVER USED IT. THEY SAID MOLD IS NOT COVERED UNDER YOUR WARRANTY. THEN THE MAN WHO CALLED ME TO SAY MY CLAIM WAS DENIED BECAUSE BASICALLY I WAITED TOO LONG. I WILL NEVER EVER
We deliver molded furniture everyday!
.go I requested a claim for accidental burn for the frame of a mirror and part of a dressing table purchased in rooms to go, I did the visit, but I never called again to tell me what solution they could give, as I am a person over 64 years I asked my son to call to see what happened. , they replied that the burn on this type's furniture was not covered and they could not do anything. First if I don't call no one contact me to let me know the decision, which shows the bad service you provide, taking people's money without fixing problems, that's called scam, I will take the trouble and by all means that a company as prestigious as rooms to go no longer works with you 4reapair.net, since they discredit this excellent furniture that should not offer its terrible service and give its image to be real-bodied with 4reapair.net, if you read all surveys of people who needed the services of 4reapair none is good, so many people can't be wrong, so this notiv,.,.. ,. ,
h my delivery process. On the email it states clear as day that the delivery team will co tact you when they are close to you, for two days they never did that. But showed up to my house while I was at work. I called the store and was told they aren't required to call when close but when they are at the residence and give a 15 minute window. Still never received a call when they arrived to my residence so I could leave my job that's 2 minutes down the road and let them into my garage. I called yesterday and today (7/30/21) and was told they called me, but I NEVER RECEIV
Horrible Customer service if you have them to resolve
A problem with a recliner in a sectional, wrong part sent 4 times wrong technician sent 5 times over a 6 month
Period,had it to do over,go to reputable local furnitu,., ., ., . , . .,
order a mirror from rooms to go it was the most nasty dirty mirror I ever seen it damage when I received it dust all over it termites have ate up. The most horrible thing I seen in my life.
t back in towards Georgia so because of the ZIP code that I live in I probably won't ever get a later than 6:00 appointment time. We wouldn't have this problem if my furniture was not delivered damaged I spent $1,500 on a bedroom set for my son that is damaged. I am a single mom I do not have someone that can sit at my house for 12 hours waiting on furniture to be delivered. This is completely ridiculous the store locally in Huntsville Alabama could not help me customer service has not called me back and now it's been 40 hours. I was told when the delivery driver call today to let them know what time I'll be home I told them that I would be home at 6 p.m. today they said to call customer service and they would reroute them back to my house I called customer service an., ., .., ,. ,
g they all seem to agree on is that they do not know where my $300 wall art is. I was supposed to have a delivery/exchange today told by the Arlington store manager and by customer support through chat yesterday. Exchange was scheduled today. The exchange is due to the store sending me the wrong end tables initially. Guess what, today they say no. I have also purchased a couch and 2 chairs, these will not be delivered until September, which would be fine. BUT, with the no show exchange today, and then being told there was not ever a delivery/exchange, the manager not calling me back to tell me where my wall art order is, and customer support just bouncing me around to a thousand different areas INSTEAD OF letting me speak to a manager, then I call the Arlington store to which the manager was supposed to return my call, and they hung up on me and sent me to customer care line. This is terrible customer service. I work in retail as well and I would be fired for doing this to a customer. When a customer has something on order, I call them once a week with an update on that order. COVID or not. I recently paid of this credit card, and paid a lot of cash for all my new stuff for my new house. I really do not think you want nearly $5000 refunded and my sale to go elsewhere. I expect compensation and
ustomer service is the worse!!!.,. , .,