Rooms To Go is a joke. I bought furniture in May. Yet to receive my complete set that we paid 6800 dollars for. 4 deliveries to house and still can't get right. 2 broken tables and a wrong color console for sectional. And they want to refund me delivery. No how about bring us a damage free table and don't charge us the 800 for table and ref8nd delivery. Rooms To Go will not get business from me or my family again.
Worse place ever!!!
So to follow up. I cancelled the order. I am shocked at the customer service . I will not order from Rooms to go again.
Well today is July 19th 2019 I ordered furniture from Rooms To Go online supposed to be delivered today I asked for an hour ahead call for delivery as my husband and I work that did not happen I get a call as I stepped away from my phone for a couple of minutes missed call from Rooms to Go customer care again customer care it is not the case I have been a customer service for over 40 years and this type of service is unacceptable the driver left I called the number back I spoke to you can tell the lack of care in his voice he did not or would not call the delivery manager to find out where the truck was possibly go back however I could go and sit at the house and possibly the driver would return tell me what's its that makes no sense I asked that they give me a call for the reschedule an hour ahead again and I also said that if I did not get the delivery on Monday as promised I will cancel the order and after reading the reviews about Rooms To Go corporate I have a mind to go ahead and cancel a half a star I have been in customer service for a very long time in this type of service is just completely unacceptable again unacceptable gentleman that I spoke to would not call and help to get this reschedule or even let me know where the driver was frustrating again it says customer care it is not customer care I am very disappointed in Rooms To Go and it's hard to believe that the celebrities that they have endorsing their products and they don't have a customer care they should it's a shame
We went to Rooms To Go in Houston. After many hours of debating we finally found what we thought was the perfect fit. We customized our entire living room and kitchen to coordinate around their couch. We found several other pieces to complement the couch and choose a color scheme that would work with our house, style and the couch we loved. We painted, bought new accent pieces, artwork, furniture and everything to complete our dream living areas. Delivery day comes after all our hard work, the couch and other pieces arrive. The deliver men bring it in, damage our walls, they forget to deliver the rug and pillows, couch was damaged. We had to make several claims right from the start. The sectional came in three sections. Getting it replaced took several weeks. Then 2 months later it starts to fall apart. Mind you we don't have kids. It's just my partner and I. We call customer service which is a joke. They give you a run around. Then after serval attempts at reaching them the manager finally calls us back. They schedule for someone to come out and take a look at the damage. Another few weeks go by and the person comes to check out the damage. Low and behold it seems this model which just came out this year, is being discontinued due to manufacturer error and issues. They tell me that they cannot replace the couch with the same one and I have to go and pick out a new one. Then they tell me that I have to pay for the taxes again and they wouldn't be reimbursing be for that. What?!? So another two weeks go by with us playing phone rage with customer service. We finally get someone to say we can get a full reimbursement. Now the fun part, we have to look for another couch that will fit not only our living room but the color scheme and style we worked so hard on coming up with and making happen. We spend more countless days, hours and weeks trying to find something that would work for us. We drove all over the greater Houston are trying to find something, anything. We have no luck. Either what we find is too big or two small. Doesn't come in a color that goes with EVERYTHING we worked to coordinate. We find out that they will be replacing our model of couch with one very similar. The problem is no one has it in store. They don't offer pictures to help you visualize it. There is one store that has it but it's an hour and half way. So we decide to take the drive. We get there and they have it. It's not the same but it just might work. The only problem is they don't have fabric swatches so you can see the different options. Also this couch is more expensive. We eventually find another store another hour away that has a different color of this model but no swatches. So we drive out there. We decide to get it. Now we have to change so much with our color scheme because the options they have clash with everything else we have at home. Now this means we have to change the wall color, area rug, pillows, throws and accent pieces. An utter nightmare. So we get on the phone with customer service. Talk to managers. Talks to anyone that will hear us our. This whole nightmare is now going to cost us more money. We get them to give us a full reimbursement to use that money on whatever we want. They said we could keep the pillow and rug. We end up spending $200 more, set up for delivery which will take about another month. Finally delivery day is here. I had to move around my work schedule and take another personal day (which I only get 5 a year) just so I could be here during their 4 hour window. The delivery driver comes and is SO rude. He demands I give them back the pillows and rug they said I could keep. He was being loud and unacceptable the way he was speaking to me. He ends up just throwing the couch in the living room, scratches the wall (again), leaves plastic wrap and trash all over my house, yard and porch. Then refuses to give me my pillows that I paid extra for. On top of all of that the couch was delivered damaged AGAIN. I then spend over an hour on the phone with customer service. No one once apologizes for the way I was treated or the situation. Now they want to charge me an additional $80. I am beyond upset and angry with this company. Please whatever you do DO NOT give Rooms To Go your hard earned money. They don't care about you. They care about your money. They make you feel at fault for everything, are unapologetic and disrespectful. Their customer service is a joke. Their management doesn't care. I have never in all my years ever been treated like this by a company. It's not like we are taking about a few dollars or a few hundred. I have given this company almost $4000 and invest countless days and weeks dealing with their problems. Racked up miles on my car. Not to mention all the extra money I had to invest into redoing my living room to have it coordinate with a new couch I had no choice but to replace because the product they would (and still are selling) is defective.
Bad experience with Rooms To Go Delivery person today. Thought this would be a normal delivery and set up, but it wasn't. We recently moved to Georgia and had to order furniture. We've used Rooms To Go in the past and went with them. The delivery person was coming into my home and my husband asked him if he had the booties to cover his shoes? This was to protect our new wood floors. He said he didn't have any. He was then instructed to come on in an proceed with the delivery. After he and his helper brought in a piece of furniture, the furniture was taken out of the box and dropped on the floor. Needless to say, they were asked to be careful as we'd just gotten the floors done. The next thing I knew, I was getting a call from the Delivery Manager (Mr. Simms) as the delivery person had contacted the Manager because he perceived my husband to be irritated. Maybe they don't give a hoot about their home, but we do!!! These guys put the furniture in our house and didn't put it together and the proceeded to leave. When my husband asked them where they were going, they proceeded to the truck and said call Rooms To Go. Where is the professionalism and customer service today? People just don't care. Calling Customer Service was another bad experience...Needless to say, we've asked them to pick their stuff up and I will never do business with them again!!!
Just wondering if Rooms To Go knows that their new Rooms To Go Teen commercial is using a song pulled from the Spice Girls that is saying they want sex while on the drug ecstacy. Good one. (Thumbs up)
Horrible furniture chain. We purchased leather sofa and leather recliner. Once we got home we realized that we had to change the color before delivery. We called two times to change color, still delivered wrong color. Did not accept. We spoke to Bill, Store Manager at the 1000 Katy freeway, Houston, tx location, he is worthless as a manager, unfriendly and not customer oriented. We will never deal with rooms to go again,mtoo much stress I will post this on facebook and google as well.
Still haven't received all of our furniture yet and already the collection calls and late fees have started. Ruth Robinson said a LOT of things that ended up being not being true!! Just to get a commission, she misrepresented the monthly payment, minimum payment, and due date. She lied to get a commission and the Manager there, Mike Stetson (who apparently takes 2 hours lunches) has been zero help. Stay away from these crooks--they only want that commission and will lie, cheat, and steal to get it! ESPECIALLY stay away from RUTH ROBINSON!!!!
Rooms to Go refused a return or exchange for another item after being 100% dissatisfied with an item I purchased which was falsely advertised. Being a long time Rooms to Go account holder I recently decided to purchase a mattress for my son and his wife being they welcomed a new baby and needed a mattress, I was happy to offer this gift to them knowing Rooms to Go reputation. While purchasing a new mattress the sales associate recommended a mattress cover which "cools" and "regulates temperature" to help prevent sweating. The sales associate was great in describing the mattress cover as I'm sure he has been trained to do. The sales associate has helped us in the past and we have always been satisfied with his professional assistance. I am however extremely dissatisfied by Rooms to Go "policy" and unwillingness to help me on this matter. The mattress cover does not work as described! My son and daughter in law complain that it makes them sweat versus keeping them cool. They even tried purchasing new and higher end sheets to see if this would make a difference yet it did not. After about a month of trying the mattress cover and consistently being dissatisfied we decided to contact Rooms to Go and request help with our dissatisfaction. We were surprised to hear no one could help us. We were given the run around and transferred from customer service to the store and back to customer service and each person stated there is a no return policy, which was never advised to us. We finally spoke to a manager by the name of Shamika who again stated they were unable to help us especially since its been 30+days and it was an open item. I asked Shamika how we are to try the item without opening and explained we were trying to give it time and even purchased new sheets in hopes it would work, she simply said sorry and if it were 1-2days after delivery she would help but can't do anything about it now. Been a senior citizen on a fixed income I feel completely taken advantage of by a company I once trusted. I genuinely attempted to gift a great thing to my son and I cannot believe Rooms to Go has policy where if one is dissatisfied nothing can be done and one must keep the item and continue paying for it. This mattress cover was $300 and Rooms to Go has falsely advertised the product yet does not provide consumers with options when the product does not work as described. I will pay off my debt with Rooms to Go and stop utilizing them immediately as well as cancel my account with them. I wish a company like Rooms to Go would not disappoint their long time account holders as they have. I will definitely write a review on this product to warn many consumers of the false advertisement in addition to the Rooms to Go policy.
Rooms to go is just awful. They delivered the same bedroom set 3 different times and three different times it was either damaged or the wrong set. Customer service is also terrible to deal with. Today alone I have sent 2 hours on the phone trying to get a credit since they have my bedroom set and they said they would not give me a credit but try for the fourth time to get it right.
I have no confidence in this horrible company nor will I ever deal with them again. They are not smart enough to know that word travels very fast and good customer service means everything.
My son picked up my order from Rooms To Go. The store in Houston did not even lift a finger to help or material to cover my purchase.
No more shopping at a store that once the sale is made, you are on your own. Never again
I have had a Horrible service experience at a store in Richmond, VA and with the 1-880 customer care center. I have tried to call the corporate office TWICE, and get put on long holds, then transferred back to customer care. This company is being VERY poorly represented and one must assume that this is the culture and norm for this organization. I am shocked as I have been in sales and service for 25 years and this would never be acceptable. How are they in business??!! I will continue to escalate and expose this situation and experience if I do not receive appropriate, intelligent and necessary responses and responsibility.
I am livid right now! I ordered just a couch and was offered express delivery which was unexpected. The day of delivery I called customer service to ensure things were on track and the young lady was honest about my delivery being delayed. I had already waited all day, but I was ok with a delay. During that conversation the young lady also said that I'd receive a 30 minute call prior to delivery from the driver. I continued to wait, and then decided to drive 8 miles down the street to a store. As soon as I enter the store, I received a call from the driver saying he's at my apartment. I then ask why didn't I get a 30 minute warning and his response was, " I don't know why they tell people that lie, and I can't wait 10 minutes for you to return". He then said he'd call dispatch to see what he can do, but of course he never called me back. I then call corporate again, the initial call hold was 2 hours, and held for another 40 minutes before I was told their not coming back and they may be able to get back to me in the next couple weeks. This company is NOT customer oriented and is unethical. The dispatch manager Mark Lewis is not helpful when it comes to customer relations and shouldn't be managing anything that's sales related. We as customers only want what we've paid for, and what you all promise.
I'm ready for this law suit RTG is a hug joke the world needs to know
My husband and I bought a living room suite on 06/30/19. they had the 2 chairs but, not the couch which they said would be here in a month. they did call and deliver as promised. It is a beautiful set. the problem was about 2 hours after the delivery, my husband discovered one of the recliners. I called the store and spoke to a woman and explained the problem. She then said I would have to wait another month before another 1 would be delivered. I told her that was unexceptable because I had already waited 1 month for this 1 and I wanted another 1 soon. She then said, a service tech would come here on the 23rd and look at it and see if he could fix it. Again, I said that was not exceptable . I then asked to speak to the manager.. When she came to the phone she tried to tell me the same thing the other woman said. By, this time I was seriously upset. I would have to wait for another month for my couch.She then said let me call the service tech and see if he could come earlier than the 23rd. She would call me back. I waited and waited with no response from her. I decided to call back the next day and she said, "no one was there today" I thought how nice. The least she could have done was called me and told me. So, I ended calling back again the next day only to argue with with woman and asked what she could do for my inconvenience and she said, "you have the couch" and nothing more could be done. Would I like the service tech come or get a new couch which would be delivered again now on the 27th. I said bring a new couch and that I would NEVER buy anything from rooms to go again. In my opinion this place is stupid and I will be calling their corporate office and tell them exactly this story. Hopefully they will be able to fix this problem!
Room to go stuff is made of low quality... while do you think they have to give away a 50 in tv.. I am a 26 yr upholster ..
Dont buy from them,, they get their stuff from very low end furniture makers.. I know
I had a delivery slated for 10/4/18 between the hours of 2pm-6pm. At 5:57 I began calling to check because I had my son football game to attend. Was advised they were @ stop before me; 6:30 no delivery called back was advised they were just finishing up on the way. At 6:45 still no delivery I ran to the store and called again to say I stepped out and was told they were on the way and would only wait 15 minutes after I waited over 4 hours. I rush back home see truck sitting across street...the sit for about 5 minutes then come over delivery guy smells just like alcohol, and says they started late and they RTG was calling customers to inform. I said no I never received a call....the go to put bed up and say we don't have the screws we will take back and they will call you tomorrow to reschedule. 10/5...no call so I call and speak w/Janet in store in glen Allen, VA extremely rude and says I see you called a lot yesterday and you spoke w/Cory. I said yes checking on items I paid for directly no finance to be delivered again service I paid for and no I didn't speak with a male @ all. She was to get manager to call me but never even asked for my phone number. I called corporate on Monday and was told I would have to call store to get my monies returned for the bed I never received and since I paid with debit they would issue a check. I said how convenient most companies give monies back on debit for refunds, so I have to wait for item to go back to warehouse before ticket close then wait and additional 7-14 business days to receive a check. CUSTOMER SERVICE IS HORRIFIC IN STORE AND CORPORATE OFFICE!!!!!! I will never go there again.....please save yourself a headache!!!!
Please contact me at (hidden) I am having a ABC action reporter investigate RTG delivery practices and filing a class action suit against RTG.
Im interested to join
I will like to join in on class action lawsuit
I would like to join
I would like to join as well. It's ridiculous, how much $$ we spend and get horrible customer service.
I'm interested in this as well I have been witing since September 3rd to get my furniture they have redelivered the same damaged pieces to me twice and this will be their 4th attempt to redeliver my bedroom set.
I am definitely interested in joining. This type of service shouldn't be admissible to any paying customer. Period!