I WILL NEVER BUY SO MUCH AS A LAMP FROM RTG EVER AGAIN ON THIS EARTH! Customer service is horrible, managers are horrible and are so NOT caring about your issue or even.finding a solution to your problem.. All I got today was SORRY, SORRY, SORRY and that's exactly what they are SORRY! Tell all your friends, family, co-workers and even your enemies to NEVER buy anything from RTG. I so wish I had read all these reviews prior to making a purchase. Just refund me my money and keep your crap. I will take my business elsewhere.
Wow, looks like everyone that shops at RTG has problems with what they bought, I just wish I would have read this review list before I purchased my furniture on Aug. 8 2018, I have only received part of what I purchased, it has taken 41 days and still my order has not been delivered as of Sep. 21 2018. Awful customer service, never again will I shop at RTG. Unbelievable that you could be treated in this manner after spending over 5000 dollars on furniture in their store. When reporting my problems with my furniture order being incomplete and damaged I actually heard the lady laugh on the phone at what I was telling he. Very disrespectful. How does a company stay in business that treats paying customers this way? Class Action needed, count me in !!!
Acceptance Now is not the way to go. They prey on people with bad credit. Watch out for their hidden fees. Very Dishonest. They want to keep dragging your payments out so they can keep adding their monthly fees. WATCH OUT for those monthly fees, and that 40.00 initial fee.
Obviously when you have a problem - Rooms To Go is not your company. Ive left 3 messages for Tonya ( the manager of the Davis Highway Store in Pensacola) I have yet to hear from her.
Like I said, if you encounter a problem Rooms To Go is not your store.
FYI --- Acceptance Now is shady and they will go out of their way to make it almost impossible for you to make a payment. Check their hidden fees, and add ons. Skirting the legal guidelines. BE Ware
NEVER AGAIN!!!!!!I have literally spent a full work week of time trying to get an exchange couch that RTG delivery guys messed up trying to get in my house. They are full of excuses abd no one can get it right. Their compensation? The delivery fee!!!! I ordered the couch mid July 2018 it's now middle of Sept. 2018 still no couch!!!! We have 2x4's holding up our couch! What a waste!!!!!!
I feel that Acceptance Now is a predatory lending company and they prey on people who have bad credit. They make it impossible to login to their online site, and the fees are enormous.
I've made 2 payments to them, and they are always talking about fees, taxes.
I'm surprised a company like Rooms To Go is doing business with this kind of company.
DO NOT Promote Rooms to go! Worst experience
Gallery Furniture is the best in Houston.
Do NOT your furniture at RTG. Horrible experience.
Receive damaged furniture 3 months ago.
Extremely disappointed in the customer service I received by Dave in the corporate office. When he first asked for my telephone number I had to repeat myself three times in a row, it's like he was half asleep. He then let me know that my delivery wasn't going to be scheduled for another two weeks on top of the two weeks that I've already waited. When I asked to speak to a manager or supervisor he put me on hold then picked back up and said no one would be able to help me and that he would give me a 25% off coupon. When I asked to please speak to a manager again he asked me what I needed to say. Then I brought up a delivery service the sales associate in store recommended, it just requires you to be home all day. He said no such thing existed. I argued and asked why a store salesman would lie about something like that and then he said "express" delivery wasn't available. So he in fact knew what I was talking about. I am very displeased with my first rooms to go experience and needless to say I won't be recommending them nor continuing my new hone decorating with them which is a shame because my in person experience while in the store was much more pleasant.
About to file with my attorney. He is suggesting a class action. Going to sign the papers in a hour.
Any update on class action? I would like to be a part of it!
Please, if anybody gets a class action filed, PLEASE CONTACT ME @ (hidden)" would love to take part.
Let me know if class action was ever filed, (hidden)"Having major problems with Ashley, they have been to my home five times I could have purchased better quality from a garage sale.
BTW We are talking bout $8390.00 of furniture.
I bought a Sofia Vergara living room set, very expensive and also the seller sold us an stain prevention insurance and told me that it was cover all stains. Well in less that 3 months the recliner and console stained. When I place a claim they told me that the insurance just covered food stain only. If she tell me that it was for food stain only I would not buy it because we don't used the living room to eat. Also immediately found deficiencies on some of the pieces, the Curve piece has a big gap between the other pieces, and one of the recliners the motor makes a loud noise. When I approach the customer service the customer service person was extremely rude and told me we are not doing anything about that, that they just were going to send a motor for the recliner that up to today I still have not got it. These people customer service is good until they sell you the items after that is very bad. I do not recommend anyone to buy from them and I hope Sofia Vergara read this and find out how bad her name look in this Living room set expensive and stain unless than 2 month.
We are still waiting for our money to be returned as they had
promised. Called the customer care phone and was told the
money was back in account. LIE - IT WAS NOT!
STEP ONE WILL BE TO CONTACT ATTORNEY AND INFORM
MY LOCAL TELEVISION CHANNEL CONSUMER AFFAIRS
Next day post......Still NO REFUND. RTG DOES NOT ACKNOWLEDGE THEIR CORRUPTION.
I've been a customer since 2003 but will never buy any piece of furniture or recommend them to anyone. FALSE information just to get the sale done.
On February 2017, I, my husband and two daughters went to rooms to go kids at Wesley Chapel Florida to buy a bedroom set for my six and half year old daughter and a bed for my four and half old daughter. We were helped by Sandra Liotto the sales rep.. We bought a white bedroom set for our daughter including a vanity to be used as a desk. We also bought a separate bed and 2 mattresses. Sandra offered the warranty and I told her that we don't have good experience with the warranty company because when we needed them to clean our living room set, they try not to send someone or the person comes and does a poor job. Sandra replied "you're buying a white bedroom and a white desk for a little girl so definitely you should get the warranty, you don't have to worry about crayons, markers or anything else that might ruin her furniture, and if you have any problems with the warranty, you just call me and I'll take care of it, even my husband who is a district manager for Rooms to go can help as well". We bought the warranty for all the pieces of the furniture.
On Tuesday 9/4/18 I called the warranty company to make an appointment for a technician to come out because one of the drawers on the dresser is not closing and because the desk and night stand has some markers and crayons stains. The rep. told me that markers and crayons stains are not covered.
I called Sandra Liotto the same day 9/4/18 and she told me that the warranty company changed their coverage after we bought the furniture but that's shouldn't affect our coverage, they should come out and clean it, and that will be her argue with them, she said also that they still sell the same pieces so there is no problem. She said that she'll email them and get back to me on Thursday 9/6/18 because she's off on Wednesday 9/5/18.
I haven't heard back from her till Tuesday 9/11/18, called the store again and asked for her. Another Rep. answer the phone stating that she stepped out and he will give her the message to call me back.
Didn't hear from her till the end of the day but received a voice mail from Rooms to go to call 1-800 number so they can assist me.Called the 1-800 number and Jennifer answered the phone, she said that they just wanted to let me know that the crayons and markers stains are not covered and there is nothing they can do. When I explained to her what we've been told she said I wasn't there so I can't help you. I asked to speak to someone at the corporate office, she laughed sarcastically and said this is the corporate office and you can't talk to anybody else.
I called back the warranty company to schedule an appointment for the drawer and explained the situation to the rep. who advised me that they never changed their coverage, they only updated it ,crayons and markers were never covered.
I called Rooms to go customer service and filed a complaint about false information provided by the sales Rep. and again about very poor customer service that she won't even return my calls. Also I was advised that before purchase warranty in the future to call the warranty company and make sure what is covered. I guess it's a common practice at rooms to go to provide false information just to make a sale.
I have been a loyal customer of rooms to go for years. After this last experience I have to say it will be my last. I purchased a dining room table in April 2018. I have had this table for less than 4 months. I noticed a small bubble in it from the day it arrived but didnt think much of it. Last week I noticed the bubble getting bigger and another bubble appearing at the other end of the table. I called rooms to go and they sent a repair man to my house. The man stated that it was a dining room table and that should have never happened. He took photos and said he would send them to corporate and they would get back to me. Well they called and told me that it was not warrantied. WHAT???? 4 months of buying a table and nothing. They wont replace it or fix this issue. I am very disappointed. I will NEVER again order from this furniture store again and I will make sure not to recommend them and last I will make sure many people know that they do NOT stand behind their products!!!!!!
I concur the worst company out there I will never do business with them again and will tell others
ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I bought over 3k worth of furniture from this joke of a company and I'm treated like mud on their boot. My Dresser in my room started splinting 3 months after getting it. it was a manufacture issue so I was schedule to get another piece. That took over a month to get to my house. When they arrive they remove my dresser and place on the truck and then bring in the new one. this is where it goes to hell. They bring in the wrong dresser and one that is even more broke than the one the just took out. My wife calls and tells them the problem and is told we have to wait for another 5 days to get the right one. Not even offering to give the old back for the time being... the delivery truck took off while my wife was on the phone with them. ( Completely unprofessional) FIne we schedule for the day they gave us and we are told because its an express delivery that they can not give us a time frame, it will just be between 7am and 8pm. I ask that they call me at least 30mins in advance in order for me to leave work and get hoe in time, the rep says no problem I put it in the notes.
Day of delivery, I get a call at 3pm by the driver stating he is in my drive way. I told him that he was suppose to call 30min to 1hr in advance. he tells since i'm not home we will have to reschedule. I ask him to go make another delivery and come to my house later in the day even if its the last one. I was told he cant do that. That was just impossible. WAIT A MIN, I call customer service tell them what has been going on and they tell me its MY FAULT this is happening because I didn't take off the entire day to sit at home. I ask to speak to supervisor (THIS IS WHEN IT GETS EVEN WORSE)
ETHAN ( THE ONLY SUPERVISOR AT ROOMS TO GO CUSTOMER SERVICE) answers the phone by saying Yea... this is ETHAN( in a very terse tone, as if im bothering him) I explain the situation to him and I ask him how do we fix this. He tells the only thing to do is to reschedule. Never once does he apologize for the broken piece of furniture they first gave me or how they brought e the wrong piece of furniture that was also broken or the fact that no one called to say we are on the way. He told me the call ahead is only a request, and that the driver may not always call ahead. He called me "liar" because I didn't live up to my end of the bargain because I wasn't home. He told me to stop venting about the past and lets fix the problem and then had to explain again to ETHAN for the third time that I said I could leave right then, he cut me again saying that was impossible to reschedule for later that day. ETHAN at NO point ever tried anything other than telling me I was at fault for not being home and that they don't have to call the customer to let them know they are coming. BUT WAIT THERE IS MORE....
AFTER rescheduling for a date that is at least a week away. I ask to be sent to the complaint department....ETHAN answers with " I am the complaint department" WTF!!!!!!!!!!! I ask to speak to another manger his response " I am the only one that handles complaints" WTF!!!!!!! I want to make a complaint about ETHAN his response " ok" ITS A CONFLICT OF INTEREST WHAT KIND OF MICKEY MOUSE OPERATION DOES RTG OPERATE.
I WILLLLLL NEEEEEEEEVVVVVVVVVVVVVVVVVVEEEEEEEEEEEEERRRRRRRRR BUY anything from ever again.
Very disappointed in the customer service line. The showroom customer service is great, however the customer service line is definitely a lower level of service like waiting at the DMV. I bought a bed for my daughter and after a week or so received a shipping time that was not good for us. I called to advise that we needed it altered and they were not helpful at all and pretty much unenthusiastic about helping me. I have used rooms to go before and paid my bill off and decided to use again but I regret it. To reschedule I have to call them back in two days instead of rooms to go being eager to provide the service that I have paid them to do. Very disappointed. Maybe the customer service personnel should shadow the sales floor reps on how to treat customers. I may just cancel the order I haven't decided yet.
These are the most deceitful people in the world!!! Purchased a dining room set on July 38, 2018 and today is September 11th and we still don't have our merchandise!!! We were lied to when we were in the store by Francesca that the stuff was in stick and given a delivery date. When time for our delivery date to come we get a phone call that they only have the table top and a chair and did we want them to deliver that? Really? At this point I sent in a written complaint online and still have the response from them stating that they would get it straight. We were then given another date which was suppose to be this weekend but received a call that due to weather it would not be delivered. At this point we are fed up and ask for a refund! We were then told that because our order was split that we would not be able to get our money back on our card we would have to wait for a check 7-14 days AND we would be penalized because we did not cancel within 48 hours!! Well within 48 hours we did not know that we were going to go through all of this! The sad part is we paid them in full as we were supposed to but me are being penalized 20% due to all of this that they have taken us through. We talked to several people from the store assistant as she called herself to corporate that were all only interested in not giving us ALL of our money back. I asked them to just deliver it and we will never deal with them again to be told that since we asked for our money back it was canceled and that we would have to come back in the store and purchase it over again. Please do not waste your money here! They are unreal, everything leading up to now has been their fault but yet because they are money hungry and have no concern for their customers they could care less! Sad thing is we have purchased stuff from them before and I have family members with accounts there also but due to this horrible customer service I will tell everyone I know DO NOT GO TO RTG!
Requesting a full refund of $508.01 from Roomstogo Synchrony Financial Credit Card.
I am in receipt of your responses from my request for a refund of $508.01 for RTG damaged mattress. However, both letters are filled with inaccuracies which translates into lies.
RTG delivery could not have contacted me for pickup on June 20th, because the order was not placed until June 22, 2018. (purchase order number 22891005i see attached)
On August 11, no one called me to setup a pickup. However, on August 9, I did receive a text message to which I responded that I was out of town. (see attached). Had someone called me on August 9th to schedule the pick-up, they would have been told that I would not be in town at that time and a new date could have been arranged.
Please considered this my final attempt to have someone from RTG pick up this supposed new, heavily stained mattress. I refuse to have my time high-jacked as on July 6, July 7, July 20 & 21, 2018 when I waited for RTG to pick-up the mattress and no one showed. I repeat, no one showed. My time is valuable too!
This is my formal request to have Tammy Lerow or any online support personnel write up a return to have RTG pick-up the mattress on September 15, 2018 from 8:00 am to 12 noon. Please have a tangible receipt to give me as documentation that the transaction is complete.
Hopefully, this will be the end of this nightmarish matter. If not, I will be forced to seek other legal means.
STAY AWAY from RTG! I bought 3000 worth of furniture last week was told it would be delivered yesterday. They would call me with a time. NO CALL they just showed you but I had taken the day off from work. Immediately I ask if they had everything the driver said just a bed. I said no a dining room set as well. Later he discovered the table. Upon setting up the bed room furniture it was obvious that there was no hardware therefore nothing could be put together. They would overnight hardware and a driver would come put it together which would be the next day. Upon them leaving I realized that 2 if the dining chairs were broken and not the ones I ordered. I called customer service and well that's a joke. I was told that the hardware would not be here until next Friday the 14th and the chairs. I began to tell them that the bedroom furniture that they dropped off is all over my room and I can not sleep in there. At that point the manager" Ashley Alexander says Your upset because your not getting the answer you want nor am I accomidaing you" . I had enough I called the store spoke to my salesman Bill Mooneyham who told me " this has nothing to do with me I just sale it" . I proceeded to call Customer service again to let them know they could come pick this up and they told me it's a 20% restocking fee of 567.64. Ugh my frustration at this point was beyond me. I called and left the manager of the store my information to call me the next day. Yeah a joke Stephen the manager never called me I had to call him. When I did he said he was working on it and would call me back in 2 hours . In the meantime I went on Twitter and blasted RTG and got a reply from them but let's not be surprised it was the same thing I will get back to you. Oh yeah it will be a week to get your stuff. Meanwhile I am sleeping on my couch since my room has pieces everywhere. 4 hours later I call Stephen back since he like the others who work for RTG never call back. He answered the phone and I asked what the status was on my furniture he said what are you sure you talk to me. Yes I did you told me you would call me back you never did. In then end we are not any closer to getting my furniture as of now it maybe a week . I have taken pictures of how my room looks and gonna contact the local television stations and the paper. This company just takes your money and then its screws you. I have pictures to prove how they left my stuff.