I had a delivery slated for 10/4/18 between the hours of 2pm-6pm. At 5:57 I began calling to check because I had my son football game to attend. Was advised they were @ stop before me; 6:30 no delivery called back was advised they were just finishing up on the way. At 6:45 still no delivery I ran to the store and called again to say I stepped out and was told they were on the way and would only wait 15 minutes after I waited over 4 hours. I rush back home see truck sitting across street...the sit for about 5 minutes then come over delivery guy smells just like alcohol, and says they started late and they RTG was calling customers to inform. I said no I never received a call....the go to put bed up and say we don't have the screws we will take back and they will call you tomorrow to reschedule. 10/5...no call so I call and speak w/Janet in store in glen Allen, VA extremely rude and says I see you called a lot yesterday and you spoke w/Cory. I said yes checking on items I paid for directly no finance to be delivered again service I paid for and no I didn't speak with a male @ all. She was to get manager to call me but never even asked for my phone number. I called corporate on Monday and was told I would have to call store to get my monies returned for the bed I never received and since I paid with debit they would issue a check. I said how convenient most companies give monies back on debit for refunds, so I have to wait for item to go back to warehouse before ticket close then wait and additional 7-14 business days to receive a check. CUSTOMER SERVICE IS HORRIFIC IN STORE AND CORPORATE OFFICE!!!!!! I will never go there again.....please save yourself a headache!!!!
Please contact me at (hidden) I am having a ABC action reporter investigate RTG delivery practices and filing a class action suit against RTG.
Im interested to join
I will like to join in on class action lawsuit
I would like to join
I would like to join as well. It's ridiculous, how much $$ we spend and get horrible customer service.
I'm interested in this as well I have been witing since September 3rd to get my furniture they have redelivered the same damaged pieces to me twice and this will be their 4th attempt to redeliver my bedroom set.
I am definitely interested in joining. This type of service shouldn't be admissible to any paying customer. Period!
I am interested as well. Horrible delivery and they don't care at all.
I need to join you!
I can make a compelling argument!
Need contact info.
I will tell the WORLD how disgusted, frustrated, and annoyed I am with Rooms To Go services. It is literally RIDICULOUS! I am literally holding back rage thinking about what I am dealing with and have been dealing with for over two months now!
Please tell me how I can contact you.
Count us in too!
Are you having success? I am now holding and have been since 10:20AM.
SAT , please send me you info. I 'd like to join u
Count me in on class action suit.
at the store so nice people but the deliver very very bad I think I will never order againg from rooms to go you are a double face, delivery dept didn't call me to schodule the time, so I called and I said ok is fine just call me one hour before wich they never did they call me when they were outside of my house. i want to calcell my order only because the design of sofia verga other wise I want to cancel my order. thank you but no thank you
WHEN AM I GOING TO GET MY FURNITURE ?????? IS THERE ANYONE THAT WILL TAKE CARE OF BUSINESS??
I had a delivery scheduled between 11-2pm. I was told the driver became ill, and they rescheduled two hours later for 2-6pm. I wanstoldnif I rescheduled the furniture would be sent back to North Carolina and I would have to wait until they could redeliver again. I also had to rerun a mattress which was not cheap, but it dips in the middle and no one has been on it since I purchased it sadly. I now have to pay to have it delivered. This is the worse company ever, and I will never spend another dime there. And corporate doesn't care, they young folks answer the phone and rather than playing professional they're playing desss up just plain rude and let me know they didn't care.
Add me to too
I am presently dealing with a delivery issue. I bought a complete bed. It was delivered on time, but the right rail was missing. The delivery person said I have to contact customer service. I called and within 3 days they sent another, but it was damaged. Again I called customer service and now they say it will be after Thanksgiving. My 7 month pregnant daughter does not have a bed to sleep on and all I get is apologies. This is the second delivery problem I have had with Rooms to Go. Never again will I purchase anything from them.
Horrible Customer service and delivery. Do not buy your furniture here. Aweful customer service! Theresa hung up on me a few times now manger Pete scheduled my delivery for the 4th time incorrectly. Now, have to take off for stupid delivery. Their delivery service is the worst! Really 7am to 10pm waiting time? They are so quick to ignore and tell u about all of their policies when coordinating a delivery. This Company is too PROUD and treat paying customers horribly! I will never buy anything from this place!!!!
I'm really upset I missed a day's work at my job to wait for my delivery only to find out they brought wrong pieces to my furniture they left everything in my entry hall way and I'm still waiting for them to come fix it they won't give me a refund I'm waiting on my lawyer to sue them...
My husband and I bought a couch,love seat and dining table and chair in 2015. They delived it the day before Chrismas. I will never buy from them again. They have lost my business. The Great Flood of 2016 came. Contacted Rooms to go to see if they would replace the funiture. They told us that we would have to get with the company who we were financing it through. My husband and I kept getting the run around between the two companies. Now that the furniture will be paid off in 2 months my family and I have nothing to show for it. We worked hard to get those things. I will not go back there. I will be shopping else where in the future.
Just left rooms to go in Dunn North Carolina and was treated horribly and discriminated against because of the color of my skin. My wife and I walked in and were never spoken to or addressed while spending nearly 30 minutes in the store. We went in with intentions of buying both living room furniture for ourselves and furniture for my son's new apartment. We picked out furniture and were ready to purchase and had to find someone to help us. We watched the manager walk around and never speak or address our needs. Once finally helped we explained that we wanted to add a few pieces of furniture that we chose to make an horseshoe shape for the living room. This would have brought the price up to around $6,000.00 which we were ready to spend immediately but after the rudeness of the salesman and the manager we decided to leave and tomorrow morning head to the Raleigh store. These were 2 rednecks and treated us like we had no business in the store. The black people were working in the back store with the used furniture and the security guard was black and worked outside. Keep in mind we were ready to spend $6,000.00 and once explained to the manager he didn't care and let his salesman smart off at the mouth. I will be making a corporate complaint tomorrow because these 2 gentlemen need to be out of jobs treating people the way they treated us tonight.