Need to give Bryan Wiggins at the Swanee DC a drug test.....
Jut took delivery of a new motorized living set. Waited (8) weeks. Driver was here for (5) minutes, called me downstairs to see it was in place and left. I asked if i needed to sign for anything and he said no as he ran out the door. He never even bothered to plug the furniture in or check it with me. Plugged it in and found it was not working. I've had the furniture (5) minutes and already have a service call. Buyer beware. This is the second incident i have had with this company. Don't be fooled, Don't walk ...... run
i bought a love seat and couch and was told they could deliver the loveseat right away but couch would take 1 1/2 months later, i have company coming oct 26 they said they could deliver couch 10/22 that was close but i agreed, i go the loveseat and it didnt look like what i thought it would, when i bought it they didnt have one in the showroom i bought off a picture. i asked the guy delivering was he sure this was right, he said yes, well after waiting from 9/2 till 10/22 I found out the wrong loveseat was delievered, they do NOT match. i told showed the delivery guy he said yes, they are different. he said call in and tell the office, I finally got thru told them they gave me the wrong love seat, they cant send anyone out to look at till thursday well thats 1 day AFTER all my company will be here !! they will not send anyone any earlier. I am very very upset i didnt make any mistakes but i am paying for it, I waited from 9/2 till 10/22 for the couch and its not my fault they gave me the wrong one, I will be sure to tell everyone I know what happened. I want someone to come out today to redeliver the correct couch i cant take off any more work i did with the loveseat. I have company coming by wednesday if this is not fixed before then I will make it my mission to tell everyone I know to NOT buy from rooms to go !!! they dont care about their customers !! they is unreal i spent 2000 on a couch and loveseat and they dont match unreal totally unreal
Sorry to hear about this. Unfortunately if customer service is not contacted with any concerns or issues we have no way of knowing something is not correct. The delivery drivers are simply there to make the delivery and will not always communicate these things with us. Are you able to send us your order info along with the details and images of the furniture? You can find our contact info on our website. www.roomstogo.com
We have found that contact information is redacted from our posts when we include it in our responses on this site so we wanted to ensure you know where to find it so we can help.
the worst experience I have ever had . went to the rooms to go in the colony, I was quick in picking out what I wanted told the salesman that I needed by a exact date and could he do that. I told him that that was the most important thing was that they could do this delivery. he left said he checked it would work and it will all be in stock he had checked. I put down a large sum and signed the contract I was going to pay cash but he said we have 0% so I said ok and bought close to 10000$ of product then left and began to wait for delivery. I received a call that the order needed to be redone and I had to come back in, this happened twice then I was called and told that the product could not be delivered and it would take 2 months. I asked for my money back I was told that would not happen and at best I would get a store credit. it kept getting bad to worst the second call the product was discontinued . I had to select new stuff then the date came and they delivered half of the stuff and wrong stuff. things that were completely wrong color with some of the right color. When I called the manager of the store it was like pulling teeth and it did not get any better. I called customer help line nothing was ever done I eventually the order. then starts the warranty problem. completely rude and not helpful with anything I have to call every company that has anything to do with this bed my self then your customer service rep ethan says that what he says is final. I HATE ROOMS TO GO AND WILL NEVER SPEND A DIME THERE AGAIN
This sounds terrible Mark! I would love to look into this for you. Are you able to send us your order info along with the details and images of the furniture? You can find our contact info on our website. www.roomstogo.com
Paid with my debit card. The sales lady put in wrong address and sent my furniture to my and old address and then they said they couldn't send it back out till Nov ask for my money back then they mailed it to the wrong address that they sent the furniture still haven't gotten my money pissed
This sounds like a nightmare. I would love to look into this for you. Are you able to send us your order info along with the details and images of the furniture? You can find our contact info on our website. www.roomstogo.com
Paid with my debit card. The sales lady put in wrong address and sent my furniture to my and old address and then they said they couldn't send it back out till Nov ask for my money back then they mailed it to the wrong address that they sent the furniture still haven't gotten my money now they sayingb10 more days why should I have to wait when it's their mistake
Literally WORST product ever!!!! Do not buy anything from them!!!! The frame of my Sofa bed was completely split BEFORE it ever arrived to my house. The piece of wood split during construction because no pilot holes were drilled while attaching the metal bed portion, so the entire board split down the middle. When the wooden frame split, they STAPLED the board together and then drilled the bed frame over the staples. I'm absolutely appalled with the quality of this product and literally every time I've called into customer service, they have been complete robots and absolutely disrespectful.
And if rooms to go would like to tell me again "it's been in your home for almost 2 years, anything could have happened, you should've caught this sooner" ...I have pictures. And the reason I have pictures is because a carpenter pulled back the fabric to show the absolute negligence in production. This was intentionally done without any regard to ethical guidelines and good business practice.
We're sorry to hear about this and would be happy to share your feedback with the associates involved so that this can be addressed accordingly with them.
Picked out and paid for a dining room table and wine cabinet on 8/7/16 at the Dunn, NC store and was told delivery would be 10/15/16. Get a call the day before from the person loading the truck for delivery and was informed that we would not be receiving 2 of our chairs. Called the salesperson who initially sold us the set & she looked it up on her computer & sure enough, no chairs. Estimated delivery of 12/27/16. This is unacceptable. Talked with several managers, called the corporate office and spoke with the customer service (no help whatsoever) trying to resolve this by allowing us to go to the store & get the 2 chairs that match our table off the showroom floor. After multiple phone calls, they attempted to offer us 2 swivel bar stools or the opportunity to go pick out a different set of 4 chairs. This is a counter height table from the Eric Church collection. Why would I want swivel bar stools? I want what I paid for which is the 2 arch back chairs, which by the way, they now say they have no idea when they will have them. They say they want to maintain good customer service, the customer is always right, then instead of coming up with alternate ways of resolution & simply give me what I'm asking for. If these chairs are "discontinued" or they have no idealistic time frame of when they will be delivered, they can give me the chairs from the showroom and this whole problem will be resolved.
Sounds like a back order. Are you able to send us your order info along with the details and images of the furniture? You can find our contact info on our website. www.roomstogo.com
I'm writing to inform you of the horrible customer service that I have received from the Rooms to Go in Houston,Texas, Willbrook location. This is the second horrible experience that I have received, and I will not shop at Rooms to Go and I will spread the word to all of the people that i know to never shop at Rooms to Go! I purchased 3 bar stools on 9/17/16. I paid for $40 for delivery, Delivery date is(10/17/16) I really didn't understand why it would take so long. The delivery was scheduled for 11am-3pm. I took an early lunch and was supposed to return back to work between 3:30-4pm. Well it is now 5pm and I still have not received my merchandise. I've call Rooms to Go customer service twice and was told that they were running behind, I asked for a manager and was told there were no managers available. There are never any managers available. You treat your customers like CRAP!! Will not shop here ever again!!!
Hey Janice! Your comments and concerns will be addressed with the appropriate personnel to try and prevent this from happening again. Our deliveries are routed geographically according to each customer's zip code. Unfortunately we are unable to determine any extra time that may be needed for weather, traffic, or delays from other in home deliveries. Our four hour time frames are estimated and cannot be guaranteed for the reasons provided above. However the delivery drivers try their best to arrive within the estimated time frames provided. We regret that you were not contacted with updates regarding the delays and will concentrate on this error to ensure it is addressed accordingly.
I went to the Rooms To Go outlet in Norcross, Ga. My salesman was Samuel McCrary. He quoted me 2342.54 for a swivel chair, loveseat and chaise, mattress, box spring and bed, living room table and end tables, mattress protector and encasement, chest, and a storage unit that would go at the end of the bed. He entered everything in the system and some how excluded my bed and tables and storage unit from the ticket. I go to complain and they want me to pay for those items. He and the store manager admit to the error but say I have to pay for those items even though he quoted that price. From the looks of the other complaints I'm almost happy I didn't get the bed! Now I have a mattress and box spring and no bed. They tried to offer me $50.00 off and free delivery like I would dare give them more money! I was told I was receiving all the items at that price. I would have just been happy to get the bed itself for their error I have them admitting to on a recording. This is the worst business I have ever dealt with and will gladly take my business elsewhere to purchase my items. Rooms To Go is TERRIBLE and SHADY!!!!!!
I am having a issue with them right now. I wish I had done a bit more investigation before hand. They do not stand by their product and really are shaky with everything. I am trying to resolve my situation now. I will be writing a review after all is said and done. They still have a opportunity to make this right.
Wow! This sounds like something we need to hear about. Are you able to send us your order info along with the details and images of the furniture? You can find our contact info on our website. www.roomstogo.com
Hey Angela. Are you able to send us your order info along with the details and images of the furniture? You can find our contact info on our website. www.roomstogo.com
We purchased a leather couch and liveseat. There are only two of us in our home and we work outside of the home about 50-50 hours per week and my husband is gone with the military much of the time. The couch and loveseat are literally peeling apart. I can't remember the last time we even sat on the loveseat. I am being told, sorry not much we can do after the first year or so. My neighbor who works for Rooms To Go in purchasing even said it was. Manufacturing defect. We have been given very little help in resolving this issue, "only so much we can do after a year". So upset!!!!
Hey Carolyn! This sounds like a nightmare. Would you able to send us your order info along and the details? You can find our contact info on our website. www.roomstogo.com
I ordered a pirateship bed this past August 2016 and the trundle was broken during shipping or during the assembly. They brought another one out to replace it and it was broken too. There are several wooden pieces that have been sitting in my 3 year old's room since August. The Hoover, AL store manager told me they will not refund my money period, but will bring out a new bed and assemble it correctly and ensure that it's not broken. I won't mention his name.
Well customer service just called to schedule our delivery and assembly service date, which is Saturday October 15, 2016. They stated that the pirate bed is now out of stock and they no longer sell it so we can't get a new bed. But i went onto the Rooms to go website and its currently available for purchase. I just want the bed delivered and assembled correctly, but sry this point of rather have my $1000 fully refunded.
Correction...at this point I'd rather have my $1000 fully refunded.
Sorry to hear about this TD. We would love to look into this. Would you able to send us your order info along and the details? You can find our contact info on our website. www.roomstogo.com
Technician came out and took pictures. I thought they were coming to complete the bed assembly today, but the technician only came to observe my situation...He and the other rooms to go representative that i just got of off the phone with was extremely surprised about all of the trouble and run around that i had received. I've clearly communicated with at least 3 different customer service reps, 2 scheduling reps, my original sales guy and the store manager about my situation. The technician explained that the bed is discontinued and the online inventory is somehow separate from in store order inventory. I really and truly just want my money back I choose not do business with rooms to go again. My father in law told my not to purchase my 3 year old son's bed from them but unfortunately i didn't listen.
Rooms to go Order1#: 11411259
2nd order#: 11450346
No full refund for a bed that's still not assembled completely.
Customer service just advised me to ask for the regional manager. 10/15/16 cdt 3:06 pm