All, just make sure you are looking at prices on their furniture. Same exact piece of furniture can cost hundreds more from one location to another and that's not when it's on sale...that's on the original price. They price their furniture according to location. Chatted with the online person and they said that's how they do it. Sad...
I am a retail sales person for Roomstogo. Been with the company 15 Full years and going on 16.
I just want to take this platform and opportunity here to thank our owner Mr Jeff Seaman for his mind set, the effort and the planning he has put in to try to the best he can to compensate us financially (even when stores are closed) during these rough times with COVD 19.
It is amazing to See that in times like this where with other companies, like some of our competitors ( didn't want to mention any names) and the decisions they have made regarding there employees. I definitely feel grateful to be on this end.
It really bothered me to see a review from another person, where they mentioned about some of our stores been open as the corona situation was unfolding. I wonder if that person that wrote the review has a crystal ball on seeing what the future holds and if they do, I would highly recommend to go on and let everybody else know what the "right thing" to do would be, since nobody else in this whole world including me does not seem to have a manual to deal with this type of pandemic.
Once again THANK YOU mr Jeff seaman!!!
I find it absolutely ridiculous and dangerous that Rooms To Go branches are remaining open and trying to pass as essential businesses. You are endangering your employees and their families to try and scrape together sales. States that have put shelter orders in place and have mandated closures are suffering due to your big corporation money schemes. This business is one of many causing issues at this time. I am horrified. Thank you for putting my loved ones in danger so you can make more money.
Recently, I was fortunate to have a fine encounter with a young saleswoman in the Savannah, Georgia Rooms To Go: Andria Ware. With Coronavirus raging, an elderly family member was moved to an assisted living facility. I tried to order furniture online, but the delivery dates wcould not be confirmed, so I decided to order directly from the store. I was so fortunate to encounter Ms. Ware who helped me picking out a full room of furniture, helped me with delivery, and followed up with me after order was confirmed. I hope that she is rewarded for her remarkable service during a very difficult time in our nation. Thank you Andria Ware!!!!
Hi, this is Hamida Ali I have requested to direct deposit my check in my checking account and I have provided my Bank router and account # atleast 3 times please correct this issue for me thank you.
Three years ago I purchased two couches and a loveseat from your beachside collection from your Mobile Alabama store. I was told that I could purchase additional slip covers. I called last year and was told the colors available and the total cost for all three pieces. At that time I could not afford them. I now can afford them and I have placed call after call to make the purchase. I was told by the Mobile store manager that the stores have no information on that. I talked to several people before I got to him. I have gone online with no luck. I called numbers listed to you and called and waited on line for hours. Finally, the last person told me that I could order online but that I could not use my phone or a tablet. That I had to use at least a laptop. It took a while but I borrowed a laptop and searched for your slipcovers. The only thing I found was the furniture I already have. Can someone please help me. Please!
I also bought the Cindy Crawford two cushion beachside sofa . Feb. 2020 it was delivered broken frame,ripped netting. underneath,and a rip in the arm. Been going back and forth to pick it up . they said the sofa has been discontinued. I would need to select another sofa. They have nothing else I wanted. Now I'm in a real delima. Sorry furniture and owners.
I I bought living room set the love set is falling apart the couch stitching is coming out ! But the extended warranty which was worthless they cover nothing !!! And rooms to go will not stand behind there products!!!
Drivers are parking behind the handicaps blocking their exit/ entrance . In more than one occasion we have ask not to and the administration has contracted them , last experience was the delivery guy giving a middle finger to an old handicap lady. Truck tag # C1348T in broward county Saturday March 28 3:20 pm . If the corporation reads this take the appropriate actions .
It's ridiculous how rooms to go Miami stores are closed but all broward ones are open? These employees come in contact with all these people that are only coming in because you're letting them in and also making these broward stores come in contact with all these people from Miami because you're sending them there. Shame on you as a company just trying to squeeze the last penny you can and not caring about employees health and risking their lives.
True that and not only that the call center remains open because according to them we are essential.
Shame on you for putting your employees at risk. Don't you know there's a pandemic in this country. When are you going to close ? When everyone gets sucks and spreads the virus? Appalling
DOES ANYONE KNOW HOW TO REACH THEIR CORPORATE OFFICES??? NOT THAT A LETTER IS GOING TO HELP. THEY CAN SURE AFFORD THE CELEBRITES TO PROMOTE THEIR PRODUCTS!! IF THEY ONLY KNEW!!!! MAYBE WE SHOULD BOYCOT THEM!!!
Time to unite and file class action suit. I've experienced the same nonsense now for almost two years. I will post where to file shortly
I will be interested in this I am currently having a horrible experience with the local store here in Pensacola, Fl.
I an Rana Metz, Renee's Interior Design. I purchased a dinning room set from these people. The problem that has just manifested itself is the peeling of the fabric. The bonded leather that the industry was faced with several years back and a class action suit was filed and settled. They were included in this. The irony in this situation is that I specifically asked them if this fabric was the bonded leather that was peeling. The sales person assured me it was not. WELL, SINCE THIS FURNITURE IS USED PROBABLY 3 TIMES A YEAR, IT JUST STARTED PEELING. I PRUCHASED THIS 5 1/2 AGO. I EVEN BROUGHT CLIENTS TO THEIR STORE (LEESBURG, FL) AND PURCHASED FURNITURE!!!! NO ALLEGIANCE HERE!!!! It is discontinued now and they said, after pulling teeth, they would allow me to PURCHASE 5 CHAIRS at a 35% discount and return mine!!!!!! Are they serious. I posted my concerns on Face Book and I am awaiting a response from action Todd Ulrich channel 9. This company does nothing for their clients!!! This is a DEFECTIVE PRODUCT they know about!!! Their cost for the chairs is nothing!!!!! REALLY! I ALWAYS PUT IN ACOMPLAINT THROUGH PISSED! Bottom line is they want their cake and eat it too. They want me to purchase these chairs at 35% off and still return mine!!!!
Bad company I live in the tidewater area and I can tell you for a fact they don't care about any one. Our Gov mandated no gathering of 10 or more people and I know for a fact that there district manager has told employees if there sick they better come in or get written up if they do not have any leave and with most employees being new it is not likely they have that. Employees also have to work too many hours and are more likely to get sick and bring it back to there families.
This company and this manager don't care about anyone except the almighty dollar.
Rooms to go is absolutely horrible. It's taking them nine times to come to my house to deliver bedroom furniture and the order still isn't right. I've been trying for two years to get the problem fixed and now they tell me because it's so long it's not their problem anymore can you believe that. How can a company get away with such blatant neglect of their customers. I would never buy another thing from them as long as I live
On March 17, 2020, delivery guys Henry and Ricardo, horrible mannerism, disrespectful, no customer service what so ever. At 3:52pm, Ricardo/Henry called me, I answered "hello", Ricardo/Henry stated "what's your gate code? We are at your gate." I stated "umm who is this?", Ricardo/Henry stated "this rooms to go". I said "okay you all were suppose to call me 30 minutes before you arrive, I'm at work". Ricardo/Henry stated "well delivery isn't suppose to be today and I'm doing rooms to go a favor by bringing it to you". I said "what? My delivery was always scheduled for today so what are you talking about?". Ricardo/Henry stated "well how long will you be to get here", I stated "it won't take me long but I'll be there". Ricardo/Henry stated "well I'm just going to call my dispatch" and he hung up on me. I arrived at my home at approximately 4pm, they were not here. I also called Rooms to Go and made a report.
At 4:46pm, Ricardo/Henry calls again. I answered "hello". Ricardo/Henry says "are you home now?" I said "yes" and hung the phone up. At this point I'm irritated because you do not call a customer phone like that.
They arrive at my home at approximately 5:00pm. I open the door, no one knocked; however when I opened the door they are just standing there. As the Hispanic guy was talking I recognized the voice from the phone call and I asked "was that you that called me", Henry/Ricardo "stated no that wasn't him" (I knew he was lying) I said "well whomever it was needs to work on mannerism, respect and customer service". Henry/Ricardo (darker complexion guy) starts to make it a very hostile situation screaming and hollering at me then tried to say my furniture didn't fit in my home which it did. I told them to bring my furniture in and leave. I do not want them in my home any longer because that was just ridiculous! I have never in my life had a delivery to where delivery drivers are being disrespectful and arguing with a customer let alone call a customer phone hostile and with attitude. The number that they called me from is (hidden). You all need to find better workers than that. The way they were acting and hostile, somebody could've gotten serious hurt and it wouldn't have been me!
I will never order from Rooms TO Go again. I purchased a dinette set that was delivered with the wrong color chairs. Apparently they knew that because the color chairs I ordered is on back order until May, I felt violated due to the fact they knew my chairs was on back order but sent me anything just to make a sale, how dirty that was, now I have to wait two weeks for them to pick up this wrong delivery
I had the worse experience with rooms to go. My item took 3 delivery dates because they kept forgetting parts. Worse experience of my life. I'll never shop here again.
We were looking to furnish our home but after seeing an ad with a black male in bed with white female we will not purchase from Rooms to go! Shame on them! Sick of the black in ads
Shame on YOU!!! YOU COMPLETELY DISGUST ME!!
On 3/10/2020, I went to my neighbor's house to receive furniture at her request. The delivery men spent 10 to 15 minutes
forcing the big box upstairs, I simply suggested to these men to remove the furniture from the box and bring it up unstead, they
finally got the box up thankfully without any damage. Once the got the box up, they called me for position of the furniture and that is
when one of the two men started verbally abusing me, telling me that I am not the owner of the property and I ,should not be speaking
to them and insisted to speak to the owner, so I called her on my phone and gave the phone to the man and then he started being very
disrespectful to her on the phone so I told him to give me my phone which he refused to do I had to tell him a few times for him to
finally hand over my phone(my mistake I should have called the ,police). Once I got my phone back my neighbor called me to fine out
if I was OK and while I was on the phone with her he came downstairs where I was sitting and started verbally abusing me again
(another missed opportunity on my part to call the police) I had to loudly tell him to leave the room as I was not speaking to him, he finally left and called my neighbor to let her know that the delivery was complete, she requested his name, I also requested his name
which he refused to give. All service person entering a consumer's home should properly identify themselves. The cable and phone
company's employee wear ID badges. Rooms to go should implement the same policy to keep consumer safe as we don't know who is
entering our homes. As a 68 year old woman I was scared and this experience has taught me something always have some one
else in the house with you or call the police as soon as there is any sign of disrespect. I have called customer service and made a
complaint, my neighbor A. cunningham the owner of the house also filed a complaint via survey.
Terrible customer service, first they brought me broke dressers had to wait a month to get new ones delivered because there was no available service tech, then when they come to deliver they are 1.5 early and call me three times threatening me they were going to leave if my mommy didn't get there, then they threw the garbage from their truck into my yard and left it there, also they were rude to my 62 year old mother when she arrived to let them in. Very disappointed will never buy anything from them it's been three days and I'm still waiting on his manager to call me, why would the manager call what is the manager gonna say "I'm sorry" not good enough! I will start calling corporate number tomorrow!