Information, reviews and public commentary for US companies

 

Rooms To Go

Rating
0.271901
Web
http://www.roomstogo.com
Address
11540 Hwy. 92 East
Seffner, FL
33584
Phone
(813) 623-5400
Fax
(813) 620-1717
Employees
1,850
Twitter IDs
@RoomsToGo
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Jane Beckwith - 4 m 13 s ago

Hi! I'm Jane Beckwith. I was working at store 2404. My manager told me if I quit my job I need to have 2 weeks notice to be able to get my commission. But last Friday I check my adp and I found out didn't get paid. I called the store and they're telling me that HR said I'm not getting anything anymore because I didn't have 80hrs or 10 days in my 2 weeks notice. I was expecting my pay for my emergency vacation in Philippines and it's almost 3000$. Hope I can get this commission that I worked for

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Jane J - 7 d 7 h ago

5

What an absolute joke... This place has wasted my time and money for almost 3 months now... Corporate phone line never goes through either.. They can't even manage to copy and paste an order for a complete duplicate bedroom set for the second master suite. First time round, set shows up with mis matched parts, cant assemble the bed, then told it will be 3 months till I can have the correct piece to assemble the bed frame. Thats NOT acceptable, so I pick another set since they can't supply what I want and then wanna charge me shipping from Tampa to Atlanta.. Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Rooms To Go.H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_'

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Never again will I be a customer for RTG... - 7 d 7 h ago

0

What an absolute joke... This place has wasted my time and money for almost 3 months now... Corporate phone line never goes through either.. They can't even manage to copy and paste an order for a complete duplicate bedroom set for the second master suite. First time round, set shows up with mis matched parts, cant assemble the bed, then told it will be 3 months till I can have the correct piece to assemble the bed frame. Thats NOT acceptable, so I pick another set since they can't supply what I want and then wanna charge me shipping from Tampa to Atlanta.. had that taken off, set shows up, missing 2 night stands and they brought a Queen bed... Order was all KING sets.. Their reading and comprehension skill are about as great as the customer service.. Now Im storing their incorrect junk which is about to become fire wood at this point since it's cold out now lol. 2.5 months later I still don't have a bed set for my mattress. Managers are an absolute joke in FL. Now they have change things around saying I owe 300$ more and need to pay online before I can be given a delivery date.. meanwhile every time they deliver, I lose a day of work waiting for their delivery crew and the first 2 times I had to travel from out of state to be there.

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Anonymous - 10 d 3 h ago

0

I can't believe rooms to go is still in business. WORST furniture company ever

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Anonymous - 10 d 10 h ago

0

Pesimo servicio compre una sala de un costo de 5,000 dolares hace 9 meses atras y hable por telefono para ver si me podian ayudar ya que una vez estaba limpiando la sala de piel con un el mismo.liquido que rooms to go me dio para poder limpiar los.sofas y se me despinto la.sala, ahora me dicen que eso no esta cubierto por la garantia, no son 100.00 son 5000 jamas vuelvo a comprar en rooms to.go worst place ever to buy your furniture

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Expected More got LESS - 11 d ago

0

Welp, I came on this site looking for the corporate customer service number to complain about my experience only to find a plethora of unhappy customers. I truly wish I had checked the reviews first before setting one foot in the store. Now, the gentleman that helped us, Corey Love was pleasant, patient, knowledgeable, and friendly. Here's my story....I saw a sofa in an ad that I was interested in for $599. I didn't have the ad with me at the store, but was told the sale was off and the sofa was now $677. I saw the ad on 10.30.19 and we went to the store on 11.6.19. I was completely dumbfounded that the manager would not honor the price. In addition, the color that I wanted was out of stock and we had to pay $200 for a delivery fee. When I returned home, I retrieved the ad and there is NO expiration date listed anywhere. I could see if it had been months of even weeks in between, but it was within 7 days. Now, to my surprise...there was a new ad in my mailbox today. The sofa was not in there, but the sale dates are 11.8 thru 11.11. Seriously, who checks their mailbox and rushes to the furniture store these days? I wonder if the gimmick is to list prices knowing that the majority of customers wont have time to react until the sale is over and will do just like we did and but it anyway because you are already there???

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Ashley Alexander - 11 d 36 m ago

0

This company is the absolute worst customer service I have ever dealt with. I spoke to Steven Purvis who transferred me to Heather Ornelas who transferred me to Ashley Alexander. I explained I had purchased my furniture and upon delivery I noticed when rearranging the furnature the automan for the chair was wiggly. The other 3 legs on the chair were tightly tightened and this one just spun as if it were stripped. I called and had a technition, Humberto come out to look at it 2 months after the purchase. He stated because it wasn't 'broken' he couldn't replace it. I expressed concern as it was clealy an issue with however this piece was assembled. He said to be careful and it would be fine. We were just that careful. Now that the chair is over the one year she loudly expressed we aren't replacing (call took place around 4:30 on 11/7/19 hopefully the head of whatever you call customer service reviews) I explained that there are 4 legs on the ottoman and the 3 supported until the one that was broken in the beginning gave out. Ashley was so incredibly rude and kept reading there guidelines having no remorse or understanding that this wouldn't be happening if the technician replaced the faulty chair to begin with. She took zero ownership or glanced away from her guidelines to identify ownership and make it right on this piece of furniture. AWEFUL CUSTOMER SERVICE AND VERY DISAPPOINTING with a company of this size.

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Bruce S. - 11 d 5 h ago

Rooms to Go is the worst company ever. we purchased a bedroom set and took advantage of promotional offer of equal payments, no interest. we returned one item and instead of receiving a credit, they billed again for this item and submitted to Synchrony Bank. Synchrony added this to promotional amount and Rooms to Go refuses to correct matter, despite them being the cause of problem. I spoke with corporate office and asked for name of general counsel and customer service representative said their was no corporate counsel. Mitch Allen is listed as Vice President and General Counsel. This company is full of liars and incompetent people. No one should ever purchase furniture form this company. The furniture is also crappy. They deserve negative stars.

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Dianna A - 13 d ago

0

We purchased a living room set in 2017 and bought the ForceField policy for the leather sofa and chair with ottoman, the set was not cheap and we took the policy because of the leather.

I noticed a small tear in the arm pillow and called the store on Monday 11/4/19 to be told they do not fix or repair tears in the leather, this was not told to us in purchasing the policy, the leather living room set, nothing was said. I will not be going back to rooms to go, there are many beautiful furniture stores in Tampa, unfortunately Rooms To Go WILL NOT SEE ANOTHER NICKEL!!! and I will be sure to tell anyone that wants to hear what I think of Rooms To Go! BUYER BEWARE!!!

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CRT1928 - 13 d 5 h ago

0

Wow, I cannot believe that there is not one decent review! I too am sorry that I brought anything from Rooms to Go! I reiterate what others have said; they have NO customer service. A motto for them should be; you buy it, you're screwed!

I thought with the Crawford name and American made would make a difference. It did not.

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Extremely Disappointed - 24 d 5 h ago

0

The start of my exceptionally poor customer service experience with Rooms to Go. This email has never been addressed. It was sent 10.18.19 and resent 10.21.2019.

------------------------------------------------------

Hello,

I am writing this email in regard to the extremely poor and unacceptable customer service I've received this week. Firstly, my bedroom furniture with a stated delivery date of 10.18.19 was attempted to be delivered (without my knowledge or permission) in the pouring rain on 10.16.19. Because of this poor decision made by Rooms to Go, I don't have a place to sleep or any idea of when I will receive my furniture because the pieces are on backorder. The customer service rep I initially spoke with Thursday afternoon answered the phone while laughing and made no effort to genuinely assist me; her only advice was for me to call back after 4p and she offered to 'take half off the delivery fee." At this point, more effort to resolve this problem needs to be made. This is solely Rooms to Go fault. I did not agree to or even know my bedroom set would be attempted to be delivered Wednesday; Rooms to Go did not have my permission to do this. The man I spoke with Thursday evening (from the Richmond, VA store location) told me, "I'm going to see what I can figure out and I'm going to call you right back." I never heard from him again, and my message today for a return call for an update on my furniture was never made.

On a different encounter for another order, after waiting until after 9pm for a delivery that should've been delivered by 8p (understandably so because another driver's truck broke down), the chair (order number 14156268), is improperly made and a new chair will have to be delivered. I would appreciate having new pillows also since during the delivery the pillows fell out of the packaging and onto the dirty steps.

Please contact with an update on my order and a resolution for this great inconvenience caused by Rooms to Go.

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Update: Monday, I finally heard from the man at the Richmond location who tried to resolve the problem by providing a metal frame for my mattress. Monday night, he told me he would send in a communication to try to figure out a better resolution with management, but I have not heard back from him in two days. That would've worked okay, but my mattress which was supposed to be Express delivered between 7a and 10p today (Wednesday) was not delivered. I called customer service around 10a to get an update from the delivery driver and was told by the customer service rep that the driver would call the "delivery manager" to get more direction about coming to drop the mattress off. I didn't hear anything for the rest of the day around 8p I called customer service back and a different customer service rep told me per the notes, the driver never heard back from the delivery manager, the mattress wouldn't be delivered tonight because the driver's leave at 7:30p. So had I not called customer service, I would've been waiting until 10p for a driver that leaves at 7:30p? I've also not heard back about my chair, so one week later, I still have a defective chair sitting in my living room.

I would never recommend Rooms to Go unless you can leave the store with what you want. Their customer service, professionalism, and organization and communication are terrible.

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Craig Allman - 14 d ago

1

Wow! Every review is bad?

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Anonymous - 14 d 11 h ago

0

This company sucks! The customer service department do not care about you at all! I've paid over $5,000 for all the furniture in my home and I can not get a technician to my house to repair a swivel chair for nothing! It took them over 2 months to send someone out just to say it need rollers, which was supposed to be installed from day 1. They could never give you an estimate time that they can come by until the day before your appointment so now you're forced to reschedule or take off from work. Then my appointment is about a month from now. Customer service really sucks and I would NEVER purchase any furniture from here again! I will tell everyone how poorly this company is when it comes to service! But on the sales side, they're happy to snatch your money.

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Diane B - 16 d 4 h ago

0

I ordered a dining set July 27th 2019.It was back ordered . Should be in October 26. ( 3 months later). I was told by salesman to check on it every few weeks. They had no updated information. I had to go out of state Oct. 24th. On October 25th. I had a message on my phone that it was to be delivered the next day. I told them I was out of state and would like to postpone the delivery a few days. They told me if I did not accept the delivery the next day they were giving it to a customer that was waiting on a replacement of her defected table. I waited 3 months for a delivery and they refuse to postpone my delivery for a few days. I argued my case, but, no help from them.

So, I said, " I guess I will just order another one and wait the 3 months." I was told the dining set had been discontinued. They did not inform me of that when I ordered it.

Bottom line, I will never do business with them again and I will spread the word on how they do business.I have never done business with a furniture store that tells you what date you have to accept a delivery! Never again!

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G - 16 d 8 h ago

0

Ticket 13951962. Well it took 20 days to respond. I was told the lamp shade is on back order and the Manager was calling me about the credit. He was not in that day and would contact me the following day. It has been two weeks and no call. The sectional piece still does not work but some will come Nov 25 to look at it. I want credit for the lamp and the delivery cost. What is wrong with your customer service? I visit the store and talk to the Manager, I call,I write this review I email corporate and nothing. This has to be the worse company I have felt with in my life.

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Erika Q - 16 d 10 h ago

0

Very bad customer services I purchased a king size bedroom set with a what suppose to be a "therapeutic mattresses" cash money and it was suppose to have a 15yr warranty if anything was to happen to the mattress .... here we are 1yr and a half into having this mattress and part of it on the side is defeated it started so small so we didn't mind it but now that it's getting uncomfortable to sleep on it we said why not use our warranty. Well after having a tech come out we been waiting on a call back (nothing) so I call just for them to tell me it's not a manufactured issue and since the mattress had a stain on it they not gonna do nothing about. Don't y'all think these are things that need to be said before somebody purchase something from you guys ... oh here are our warranty policy , what is cover and what is not.... I'll not recommend RTG to nobody all they care about it's getting their money and washing their hands with you after. Very bad customer service also from the representatives when you call the 1800 number.

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Tim Roberts - 17 d 45 s ago

0

Hello Corporate Office

I am writing this email in regards and to inform others about the customer service at Rooms to Go. I spent about $6,000 in April of 2019. I purchased a couch, chair, Bedroom set and some lamps. No issue with the bedroom set at all. Around Mid-June/July time frame I noticed the couch and chair started sagging. So, I measured the couch and chair. Went to Home Depot bought a few pieces of " plywood, came back to the apartment, slipped them under the sofa cushions and WA La the firmness was back.

Went to the Rooms To Go store were I purchased them. They nicely sent to the customer service department. They looked up my information and then gave me a number to call. Here is where the fun really starts. Went called the customer service department, told them of my issue. They scheduled a time for a technician to come out. It was about a week later.

The Technician comes out (Very professional young man), I explain the issue to him. I remove the plywood under the sofa and chair cushions. He sits on them and see's my problem. His recommendation is to replace the cushions. So, he orders them and leaves for the day. About two later the cushions for the sofa comes in. I replace them, it's a little bit better but still sagging. (Till this date I have not received the new chair cushion.)

So I call back in and I get another schedule visit. Same Technician come out (Same Tech as the first time, very nice and professional). This time he removes the lining on both the chair and sofa. Takes pictures, see's nothing is broken, and seals it backup.

Sits in the chair, then the sofa, feels the sagging and makes notes of it. We talk, we believe it's a design flaw (only has one cross bar in the middle, for support, could have used another one on each side) so he takes notes. Leave for the day.

Today November 1, 2019, I get a call from Rooms to Go Customer service. She introduces herself, tells me that she has reviewed the issue and there is nothing wrong with the chair and sofa from a manufacts view. So how can rooms to go help you. I politely explain the issue to her again, that I have to place " plywood under the cushions for it not to sag. She continues to tell me that from a manufacturer standpoint there is nothing wrong. How can rooms to go help. I asked her to send the technician out again to look at it. She tells no We are not going to send out a technician again. So how can Rooms to Go Help? I tell her to replace the sofa and chair. She tells me they will not replace it because there is nothing wrong with it from a manufacturer standpoint. How can Rooms to Go help you.

I ask her to come pickup the furniture and give me an instore credit. She tells me no because there is nothing wrong with it from a manufacture standpoint. She asks how Rooms to Go can help you.

I ask her to give me my purchase price back for the chair and sofa. She tells me "its not rooms to goes policy to give refunds. So I say hmmmmmmmm

So, I ask for the corporate office headquarters information. She pauses, then says" Is there anything else I can help you with". I tell her no, but I will be going the locations I purchased it and talk with them. If I get the same treatment. I will nicely walk around the store and inform potential customers about their customers service.

So, nothing got resolved from my standpoint. From Rooms to Go standpoint, they kept it all. No return of product (A sagging chair and couch), no refund to the customer and no in store credit. What they have lost is a returning customer, a lifetime customer and I will never recommend Rooms to go to anyone.

I'm going to contact the local CBS news team and give them my store. I'm also going to contact "Nebraska Furniture Mart' and give them my store. Hopefully they will use it in an ad.

Is it too much to ask these days listen to your customer? Honor you money back guarantee or replacement?

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Mir Ali - 17 d 12 h ago

0

Purchased $7,000 worth of furniture. Within the first 4 months, our breakfast table started getting warps on the top. Looks like bubbles. Called Rooms To Go customer service, gave me the run around. Finally told me to call Fortegra, their Protection Plan company. Fortegra sent out a Tech, and I've never heard back from them again. Been trying to get this table replaced for over 3 months now, and there is still no solution. This is all with purchasing an extended plan. Imagine if I had no plan. I will never give any business to Rooms To Go and I will make it my mission to let all my friends and family know not to shop with these crooks.

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Robert M - 18 d 8 h ago

1

Purchased chair on 9/11/19 chair had to be made would not receive until 10/29/19 was supposed to be delivered between 4-8 pm did not show up until 1024 pm .After at least 20 phone calls .Now delivery people in my house at 11 pm trying to put this chair together I asked them to leave. Now store is completely acting as if I did not purchase this chair from them . This is my present state , the chair is sitting in my living room in three pieces I WARNING YOU STAY AWAY FROM ROOMS TO GO ..... Corporate does not care either

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Anonymous - 18 d 8 h ago

We received our delivery on Tues 10/29/19 .within one hour we notified the store we were un happy with the way it fit together they told us to come and select something else but there would be additional charge. We went in and were meet by the manager of the store,who told they don't exchange . His words "we can't do anything with that JUNK , throw it away if you dont like it " 2000 for a sectional. He called his own product JUNK. WOW. JUST WOW.

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Joe C - 20 d 21 s ago

0

Delivery and setup is the absolute worst experience I have ever had when buying a product. Bought my son a starwars bunk bed which he chose at the store on November 20th. Bed was delivered on the 24th and the two guys who delivered and attempted to setup the bed gave my wife a story that a part from the manufacturer was bent and that she would have to call customer service and request a repair kit which she did.

When I arrived home from work I immediately noticed that there was no parts bent and by looking at the directions I saw that they had built the bed wrong with the holes for the canopy on the wrong end.

After many calls to the store and customer service we reluctantly agreed to have a replacement bed delivered which wouldn't be delivered until the next Wednesday November 29th.

Now the second bed has been delivered and the new guys can't get the old bed apart because the original guys damaged a head on an allen head bolt and they can't get it lose. So they tell my wife that they have to go to Lowes to purchase tools and will return.

The guys never return and when we call them they tell us they had deliveries to finish which I take as they never went to Lowes to purchase said tools and ofcourse they never show up to find ish our bed.

So now my son's room has a half disassembled bed and a new bed filling his room on a school night and he can't sleep In his room. A week and a half after the purchase this issue has not been corrected and I can't get any answers from customer service.

I paid cash money for this and I guarantee that I will never spend another penny much less step foot In a rooms to go store again. Very disappointed in the service we have received .

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Joe C - 19 d ago

Update. After a week from the original delivery we was told yet again that this would be fixed today. 8:04pm and my son still has no bed to sleep in and his room is filled with bed parts and the room is unusable. Keep getting the runaround as usual. Do not shop at Roo.s to go!!!!

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Joe C - 19 d ago

Got the dates wrong on original post. So aggravated about this. It was purchased 10-20-19. Now it is 1030-19 and was supposed to be taking care of yet again today but of course a no show. More lies!

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Anonymous - 19 d 6 h ago

We bought a sectional in Arlington Texas, the day it was delivered, we called customer service ,we were not happy with the unit for assortment of reasons,we were told to call the store , we did we were told to call back the next day, we did, sales rep said we don't want unhappy customer. We ask if we were willing to pay for exchange would that be possible. We when in to store were meet by manager who said" we don't take exchanges what are we going to with that JUNK throw it away." So he says your furniture is JUNK. WOW. (hidden)

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Rickey Grix now - 19 d 8 h ago

When called about making payment telling me was day late charge 112.22 ask what was the total payoff was told 325.22 said pay in full next day was charge both amounts so I called she said get ahold of someone to give credit 112 .22 guy called said was both the payoff balance was told over and over 325.22 poor service was day late charge another 112.22 lost a good customer any one ask me don't recommend buy from rooms to go original loan 412 after 90 days make payment 100 month for three months balance never goes down big rip off a acceptance now bad name for Rooms to go thanks Rick

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Lynn Briody I just saw your Christmas ad on Ellen today. It is absolute ...