Information, reviews and public commentary for US companies

 

Rooms To Go

Rating
0.29207
Web
http://www.roomstogo.com
Address
11540 Hwy. 92 East
Seffner, FL
33584
Phone
(813) 623-5400
Fax
(813) 620-1717
Employees
1,850
Twitter IDs
@RoomsToGo
General profile image

Shunna Wesley - 1 h 35 m ago

0

Rated a ZERO! I placed an internet order a week ago. Per the web site, my order should ship 3-5 days after purchasing. I have called the internet sales dept literally everyday and am repeatedly told that they do not have a status on my order because it comes from an outside vendor. I have also called the corp office ((hidden)) and they were of no assistance. They only offered to send a message to the special order specialist Brittany who does not return calls. I am beyond frustrated!!!!! I will NEVER purchase from RTG again!!

General profile image

Anonymous - 2 h 45 m ago

0

very bad business all over the world

General profile image

Alisa Mitchell - 2 d ago

0

On today I was suppose to be enjoying my new dinette set I purchase in Atlanta...but so am not!. I am from TN, I made a trip to Rooms to GO 3-14, fell in love, purchased a dinette set and was told it would be delivered 3-27. I had not recieved a call confirming delivery, so I called first thing this morning. I was given the round around about WHY IT WOULD NOT BE DELIVERED TODAY....but no one could tell me what happened. I was told I would get a call back after they figured out what happened. FINALLY after 9 hrs of waiting, I'm told that the delivery to my area is not until May...when the truck fills up. Truck fills up????? I am so upset., why wasnt I told that before I purchased it..or left the store? This is ridiculous...who wants something 2 months later....if it's in stock when purchased? Not I...I just want my refund. This is something I think was of major importance upon purchase. I was planning on buying so much more....and I've told family and friends about all the nice things I seen and like, which made them interested because we don't have one here in Memphis, but the fact that I spend my money but I cant get my furniture until THEY fill up a truck for delivery in my area, is insane. What kind of business is that?. Noooooway. I'm 500 hott!

General profile image

Anonymous - 2 d 37 m ago

0

People don't have one nice or good thing to say about you guys!!!! Fucking horrible business!!!!!

General profile image

Jason lustman - 2 d ago

0

The worst experience ever! I wouldn't send an enemy to your store! Absolutely disrespectful and rude! I will NEVER shop at any of your stores ever again! I will make it my life goal to ruin your company name and detour people from purchasing anything from you. I would love nothing more then to hear you are going out of business. You all can kiss an ass. Preferably mine! I have spent my hard earned money in your store. Never again! My phone number is 561)613-9337 if anybody wants to call and entertain me with your bullshit. My name is Jason Lustman. Feel free to go to my Facebook page and read more of my thoughts about your store and your employees. You guys gladly took my money but damn it's like pulling teeth to get my freakin refund back. I 100% dislike everything about rooms to go and everyone will know this. NEVER AGAIN!!!!

General profile image

Anonymous - 2 d 6 h ago

1

I wish I would have read these reviews BEFORE ordering my mattress. First they emailed me a time for my delivery date, when I tried to contact them I was either on hold for 15mins or longer or was told to call back during normal business hours. Tried to change my delivery time online and the freaking website wouldn't pull it up. Finally got someone on Monday and was told they couldn't change my delivery, I had a 4 hour window to find someone to let them in the house. I WILL NEVER SHOP ROOMS TO GO AGAIN!!! Horrible customer service!!! They do not believe in working with their customers, when I asked for a refund they had the nerve to tell me my delivery fee would be changed to a stock fee, FOR WHAT!!! The matress is UNDELIVERABLE if no one is home!!! All of the other furniture stores I have dealt with in the past was so much better, they ALL worked with their customers delivery schedule, EXCEPT ROOMS TO GO.... THEY NEED TO JUST GO STRAIGHT OUTTA BUSINESS, they are unprofessional,and they are clearly not for customer satisfaction.

General profile image

Sue - 5 d 10 h ago

0

We placed our order on March 13, 2017 for a bedroom suite.

Waited 10 days for delivery. ...Delivered yesterday, March 23, 2017

We thought our bed was assembled but when getting ready for bed...we noticed first that the footboard was not attached to frame. We removed the mattresses and then found that the headboard was also not attached to bed frame causing the headboard to sway forward. We also found some blocks sitting on the floor in the middle of the frame not attached to anything. Since the bed frame collapsed due to not being assembled correctly, we had to spend the night on the floor. Being 69 and 67, this really was an ordeal for us. I hope you will send someone ASAP to fix. Aren't your delivery people trained to assemble beds correctly?

General profile image

Anonymous - 7 d ago

Very bad customer service. Manager has no customer service experience. Gregory Cain or however you spell it. He was very rude and very disrespectful.

General profile image

Kelly -ROOMS TO GO :( - 7 d 4 h ago

0

Very unsatisfied with ROOMS TO GO.... Severely lacks customer service, including managers in customer service, store and store manager. Sectional sofa defective and they are not willing to stand behind it. They spoke down to me and dismissed my view of the problems by telling me my product is wonderful, furthermore that they provide outstanding service?? Buy elsewhere

General profile image

ANGRY TWIN MOM - 8 d 6 h ago

0

I will be filing a BBB complaint today and will take this as far as I have to go. I bought TWO 4-1 cribs from their kids store and was told at delivery they had to be taken out of the boxes to get them up the stairs. We THOUGHT all pieces were there because the cribs put together. I was told by a sales person that I had to purchase seperately the toddler guard. HOWEVER, two years later when I called to purchase this, not only has the crib been discontinued but I did not need to purchase the guard, it should have came with the crib. NEVER FOR IT Zane not they are saying Oh so sorry, nothing we can do. BS! You will fix my issue. I would have never paid 1500+ dollars for a 4-1 if I can't even get it passed the crib stage. The safety of my children who are ready to convert comes into question. I am not buying two toddler beds now two years later because of Rooms to go has messed up from the beginning of purchasing to delivery and now won't make it right.

General profile image

Tequise Ruffin - 9 d ago

0

Rooms To Go is THE WORST

General profile image

Anonymous - 9 d ago

Horrible store to do business with

General profile image

Anonymous - 9 d ago

DO NOT give your business to Room To Go!!!!!!!!!!!!! I have read other reviews and have found I am not alone with my negative opinions of this store!

Worst customer service I have ever experienced. I had a bad situation with scheduling delivery... I thought I would take my concerns to the manager, John. Honestly, I never imagined that this manager would be the most unprofessional person! I approached my situation calm and thought the manager would be their to listen to customer complaints. It would take hours for me to explain my entire experience but DO NOT waste your time and/or money to this company!!! This company is horrible! I will NEVER give them my business...rude, unprofessional, dishonest! I will tell everyone, I know to give their business to a company that is honest and cares for their customers!!!!!!!

General profile image

Anonymous - 9 d 26 s ago

0

You are so right about all you said. I am so about to post my review just now. my experience has been a nightmare.

General profile image

Anonymous - 9 d 3 h ago

0

Will be filing a formal complaint with the BBB, I have recorded conversations with several employees of your company concerning my problem telling me a different story each time, also a recorded conversation with the salesman on our agreement as to the sale. You DO NOT care about your customers only your sales. Will also be talking to a lawyer on possible suit against RTG as to your CROOKED sales tactics.

General profile image

Nancy Keegan - 11 d ago

1

I bought a rocker recliner from Rooms To Go in Bradenton Florida, Highway 41 and Cortez Road. Once I have the chair in a reclining position I am unable to put it down I went back to the store they wouldn't give me a refund, they wouldn't look at another chair, they manager kept telling me I need an electric chair which I do not want. So finally he filed a complaint. Someone got in touch with me and Ramon came out a very nice gentleman he understands why I cannot get the chair down he took pictures and said someone would be in touch with me in a few days this was over a week ago I am ready for some action on this problem. Please contact me and let me know what we can can be done at this point I'm looking at a total refund for everything.

General profile image

Leanna - 11 d 11 s ago

0

Shitty as customer service wanted to deliver broke chairs and then on top didn't want to redeliver until couple days later

General profile image

Angela B - 19 d 38 s ago

0

BEWARE!!! If I could give them a negative 10 I would and I would NEVER order from them again. I ordered a house full of furniture from Rooms To Go. Most of it came in fine, but some was damaged when they got it off the truck. They were great about returning it and setting up a new delivery in a timely manner. But when the replacement came in, they damaged my hardwood floors and did not set up the furniture where I asked. I paid for set up delivery and the two men let me, a small female to move the furniture where it belonged. Then when they called to follow up on the delivery I explained they dropped a piece on my hardwood floor denting it. They said the would file a damaged property claim and get with me in 5 business days. I missed the phone call from the claims lady, Cynthia. I called her back and left a voicemail. Never got a return. On the daily phone calls to purchase the warrantee I explained I was waiting on the claims lady and they put me through to customer service. They said I needed to wait to talk to the claims person assigned to me but they would send her a message. The last attempt I made was Sat Mar 4th. I waited. At 8:48am this morning I got a phone call while driving, so I could not answer it, it went to voicemail. It was my claims person, Cynthia, saying that per Rooms To Go policy a damaged property claim is closed after 30 days. My delivery was on Feb 9th, this morning is Mar 10th. This is a very underhand and sneaky way to handle business and I would have expected more. She waited until the day after what would have been 30 days to call me back. Cynthia and Rooms To Go, I would like to point out that February has only 28 days... My claim should still be open until tomorrow, March 11th. I have been trying to call her direct extension she game me and the call rings twice and hangs up. This is a horrible and shady way to do business. Very sneaky and unethical.

General profile image

consumer - 11 d ago

2

Please also file a formal complaint with BBB, not just with RTG.

General profile image

Barbara Stokes, Sugar Land, TX - 21 d 6 h ago

0

I wished I had done my due diligence...reading these POOR reviews and having just experienced the same treatment. We purchased children furniture from Stafford, TX store location on 1/28/17 to have delivered to my son living in Quantico, VA. Our salesman, Nick, was great to work with. He made calls to make sure delivery would not be issued..WRONG!! It took so many calls to learn that a delivery was setup for 3/7/17, customer service schedules the delivery out, our salesman had no control and input. My son was willing to drive and pickup the furniture, but we learned RTG warehouse is not in the state of VA, but in North Carolina. No one told us this when placing the order. I thought I was working with a local store in VA, but not so. Yesterday, 3/7, my son took off work, took apart the kids beds to make room for the new furniture that was to be delivered mid-day. After no show, was informed by Customer Service driver would arrive by 9:00 pm. They live on a military base. The driver showed up at 9:30 pm to be turned away from guards on base! Customer Service said delivery would be made today, DOUBTFUL. An experience that was suppose to full excitement for everyone, has turned into a logistical nightmare! Our grandchildren are 10, 2 and 4 months, the 10 and 2 yr were w/o beds last night waiting for new furniture to arrive. I can see from the reviews, RTG is not customer oriented nor cares the about their customers time in shifting schedules to accommodate RTG's schedules that constantly change. I wonder if RTG CEO reads the complaints...1st order of business FIRE your Customer Service Team!

General profile image

T Ballard - 12 d 4 h ago

0

I agree. I wish I would have read all these reviews before deciding to order with them.

General profile image

consumer - 11 d 44 m ago

2

Be sure to file an official complaint with BBB.

General profile image

consumer - 11 d ago

2

Barbara, these complaints have zero affect on RTG unless a formal complaint is filed. Please file a formal complaint.

General profile image

Elizabeth Gallagher - 12 d ago

0

I purchased a sofa from rooms to go over a month ago with the additional protection sofa cleaner package. With the first two weeks I cleaned by sofa with the cleaner from rooms to go and my color came right off of the couch. I have contacted rooms to go over 15 times and have not received a replacement nor a refund and have not even gotten " I'm sorry." I am extremely upset and the poor quality furniture that I received and the poor customer care and to even blame me for poor quality furniture. I was told I would receive a replacement couch over a month ago and have not gotten it and they purposely have "delivered" when I was working even though I was extremely specific about my work schedule the many many times I have called. I need a replacement couch immediately or I will start posting my issue on social media and the better business bureau will be getting contacted. I have been very patient and have been extremely mistreated by your company.

General profile image

consumer - 11 d ago

2

These complaints have zero affect on RTG unless a formal complaint is filed. Did you file?

Other Reviews & Comments

Autozone
Happy older Marine GREAT SERVICE ALL THE TIME IN ENGLEWOOD, OHIO!!

Greyhound Lines, Inc.
FB I had a bad experience this past weekend using greyhound. I ... 

AT&T
Anonymous Having the same issues, but they try to say now they don't  ... 

McDonald's Corporation
Anoymous How do i find out about lawsuit that started in 2014 about  ... 

Forever 21
RIDICULOUS DON'T EVER TRY TO CALL TO VERIFY EMPLOYMENT BECAUSE YOU WIL ... 

ADT Security Services, Inc
Frank The follow up ervice is nonexistent.ur system is out of dat ... 

Petsmart
Joann Broadwater We used to like the Winchester Road , allegany county , Mar ... 

The Hearst Corporation
Former KCRA VIEWER I cannot believe you have let this dispute go on forthis lo ... 

J. C. Penney Corporation, Inc.
Debra Parker This morning I went to JC Pennys store in Sacramento CA, lo ... 

Lg Electronics USA
lily Their website www.lgservice.com can't be found.

Petco
crh I tried to call the petco in Amarillo Tx. today and this ki ... 

Amazon
Loren Charles Brown Hello. I m a sub in the Renton School District and saw an a ... 

Dollar General
Anonymous I was in the store in chancellor Al a little over a week ag ... 

USAA
MARSHA A WAD. I HAVE BEEN WITH USAA FOR OVER 40 YEARS AND HAVE HAD A PROB ... 

Outback Steakhouse
Ladybug523 Call the corporate office of Outback & tell them what h ... 

Fox News Network, LLC
Rep. Waters Great description of Representative Waters. She is probably ... 

GameStop Corp.
Bryon I ordered a Nintendo Switch bundle in January and I still d ... 

Domino's Pizza, Inc.
n If you live less than a mile away then why pay for delivery ... 

Payless Shoes
Stand up to bullies You are a smart mouth SOB.

T-Mobile USA, Inc.
ANGRY LOYAL CUSTOMER I'm in the same boat. I've been a loyal customer for 12 yrs ... 

America's Car-Mart Inc
Donzel Miles The car mart in Nicholasville Kentucky gave my car to someo ... 

Food Network
Frances Guy Fieri. .. I am totally fed up with him and the seemingl ... 

Dish Network
Nara Very satisfied customer for 6 years. We used to have Direct ... 

American Express Company
Anonymous Why can't I talk with someone n the U.S. about my Amx? Can  ... 

Yahoo! Inc.
we who hate spam Somebody in this brilliant company why can you not stop the ... 

Cricket Communications, Inc.
A.C. Anderson I'm with all of you on the class action law suit. The assho ... 

Orbitz
LC Don't use Orbitz this company doesn't like to give refunds  ... 

Frys Food Stores
Anonymous I work at store 107 and I am not happy at all. I was schedu ... 

BMW of North America, LLC
Annie Last night my husband was going to an appointment 1 hour no ... 

Enterprise Holdings, Inc.
poor customer service I have just been sitting on hold for the Gettysburg Pennsyl ... 

Honda Motor Company
Jose ferrer My name os Jos ferrer my doter boug a new honda cvico 2016  ... 

Ashley Furniture
Robert Brown I contacted the Ashley store I hickory Nc about a certain a ... 

Panera Bread
Ann ScarsdaleNY location

AppleBee's
John Twiss I wish only to show here a copy of an email I sent to the D ... 

Spirit Airlines
Eric I just flew Spirit due to a cancelled United flight. I am n ... 

Wal-Mart Stores, Inc.
Kelly I need to no who I can contact about a store here in dothan ... 

Costco
Walter west Hi , I got eyeglasses a year ago got talked into it , came  ... 

Rheem Manufacturing Co
Anonymous Rheem is the biggest joke they are a piece of shit I have b ... 

Rent a Center
Felipe V Martinez This branch replaced My mothers damaged Dryer Handle with a ... 

Ace Hardware
Orio I live in Massachusetts and have been frequenting the ACE H ... 

Fandango Inc.
Sherri On Feb 12 2017 tried to buy movie tickets for "50 Shad ... 

American Airlines
Amy Brunelle March 28th 2017 Melborne, Airport Melborne, Florida

Google Inc.
Mr. Water They are all trannies (male to female--Female to male) at j ... 

Circle K Stores Inc
Anonymous There one in Berwyn pa sucks they never have food on hot ro ... 

The TJX Companies, Inc.
Abby Lee Speaking on code of conduct,It is very bad in store #1343 i ... 

Safeway, Inc.
Saintradar I collected stamps for the Farberware pans this past winter ... 

LA Fitness
Anonymous To whom it may concern:

Old Navy
Nelly Please bring back the compression green two tone workout cr ... 

MetroPCS Communications, Inc.
You name it, I'm Hispanic. You probably should lean Spanish and stop complaining... Th ... 

Placeholder advertisement