the customer services is very bad,if you have extended warranty try directly with this department because rooms to go denied claims first and them sent decition to the extended warranty department. The customer services operatiors talk and talk and not have the time to customer explain the situation, and denied claim with out the sent to extended warranty the claim.When the extended warranty received the denied claim its very dificult for they try approved the claim and them star other process betwen customer ,extended warranty and rooms to go,its very stress for the customer, the rooms to go customer services supervisor never contact with customer ,its complet inaccesible.
Unless you don't care about excellent customer service DON'T BUT FURNITURE FROM ROOMS TO GO!!!!! Delivered the wrong furniture and wouldn't offer any special consideration with regards to delivery to make it right. No discount since they made a mistake and no changes for delivery window so purchasers don't have to waste vacation time for delivery.
Purchase two living room sets, my parent loved our new set, purchase within two weeks apart, week before black friday, was told store would credit if price was reduce, price was reduce, saving $200 each set, store manager on black friday told us that because of coupon its not vaid, but when we purchase they said within 60 days they would match, poor way of doing business, I sleep good at night, we will never do business again, store manager mr. Gogo good luck running a store like that! 12/04/16
Rooms to go is the worse place. I went to get some furniture and they asked me for a lease. I went and got the lease. My name is on the lease I rent from the people who are on the lease. the people on the lease got furniture sometime ago and that did not have nothing to do with me and my income. I rent from these peoples so why did they not let me have my furniture. I do not share the same income as these people. they got security to escort out of the store and refused to give me my refund so that I can go and buy me a mattress set. I am filling a lawsuit because I believe I was treated wrong based on what someone else account that I was not responsible for and was not even aware of these people having an account with rooms to go.
This have the been worst experience we had the first and last time I will buy furniture from room to go delivery 2,500 bedroom set with missing screws to mirror for dresser they had to mail them to us had to wait another two weeks for service rep to come out to finish the job had plan Christmas party would like this to be already done made it seem like it was our fault call corporate really just calling another call center offer $25.00 credit refund should refund full delivery fee due to inconvenience very bad experience will not have worry about us ever again
I have called accounting and local store in Greenville SC at ten times regarding delivery refund and still no respond!
I'm very disappointed to the corporate office,I have been calling for days just to have a very important question about my x-mas bonus,since I'm on s.t.d.,and nobody has the decency to call me back
We bought a night stand and dresser for our nursery that came to almost 1000 dollars. We are now going on our 4th exchange because the furniture keeps coming back damaged. This is completely unacceptable. All coustmer care can say is we can do an exchange or 20% restocking fee. I WILL NEVER SHOP THERE AGAIN. I wish I would of seen these reviews before walking into that store. I will have an easier time delivering my baby then getting the correct furniture for her room. Rooms to go is nothing but a rip off and scam. They show you this nice furniture in the store and then you get shit for furniture delivered to your house.
My 16 year old son went to buy me a Christmas gift today and was told he was not old enough. Since when can one not use cash, a legal tender, to spend in a store???? I'll NEVER SHOP THERE AGAIN.
Store reps were great however service people and corporate phone reps are horrible. Worst ever and will never shop here again.
STAY AWAY FROM DOING BUSINESS WITH ROOMS TO GO!!!!
DO NOT buy from Rooms to go. Horrible service. Orders are wrong and they cant fix anything
This is the worst furniture place to do business with. If your thinking about buying anything from them, don't do it...they do not exchange or return anything, once it's delivered to your house.....regardless if the furniture they delivered looks like crap compared to what you see on the show room....it's F'D up way of doing business.....STAY AWAY FROM ROOMS TO GO...TRUST ME!!!!!
I LIKE ANYONE ELSE HAVE TO COMPLAIN ABOUT ROOMS TO GO, I HAVE A GROUP HOME, AND CAN NOT AFFORD TO TAKE CERTAIN HITS. I FOUND SOME FURNITURE THAT I THOUGHT WAS NICE BUT FOR A BEDROOM SET AND DINING ROOM SET ONLY, IT SEEMED PRETTY EXPENSIVE AFTER I THOUGHT ABOUT IT, ALMOST 4000. I WENT TO SOME OTHER LOCATIONS THE FURNITURE SHOP AND FOUND WHAT LOOKED TO BE THE SAME FURNITURE AND QUALITY FOR ABOUT 1500 CHEAPER. I THOUGHT AS LONG AS I CANCELED BEFORE DELIVERY I WOULD RECEIVE A FULL REFUND, SO I ENDED UP PAYING A CANCELLATION FEE OF 781.99, WHICH IS RIDICULOUS TO ME. IF IT WERE A STORE CREDIT THAT I COULD USE, THAT WOULD BE DIFFERENT BUT TO GIVE SOME ONE ALMOST A 1000 DOLLARS, BECAUSE YOU WERE NOT FORWARNED ABOUT THE CANCELLATION POLICY. ANOTHER DEAL THAT I WAS NOT TOLD ABOUT, THE GENTLEMAN TOLD ME THE DELIVERY CHARGE WAS 150, WHEN I LOOKED AT THE DELIVERY FEE IT WAS TOTALLY DIFFERENT, WHEN I CALLED TO TALK TO THE CUSTOMER SERVICE DEPARTMENT, HE TOLD ME THE DELIVERY CHARGE WAS BASED ON EACH PIECE, AND ITEM, I TOLD HIM NO WHERE WAS I QUOTED THAT, HOWEVER THE SALES PERSON COMPLAINED BECAUSE I DID NOT BUY THE FABRIC CLEANER, AND BECAME TOTALLY UPSET THAT I DID NOT SO THE ONLY THING HE APPEARED TO DO WAS ADD THE COST TO THE DELIVERY CHARGE. THIS IS A TOTAL RIP OFF, AND MAYBE ITS MY FAULT FOR BEING TOO LAZY TO READ, AND RELYING ON MY SALES PERSON TO BE HONEST ENOUGH WITH ME. IM LOOKING AT ALL THE COMPLAINTS, AND AS A COMPANY YOU WOULD THINK THEY SHOULD HAVE THEIR CANCELLATION POLICY VISIBLE FOR EVERY ONE TO SEE TO DIFFUSE THIS IN THE FUTURE. WHY WOULD YOU GIVE SOMEONE 781 TO RESTOCK, WHEN THE FURNITURE HAD NOT EVEN BEEN TAKEN OUT THE STORE.
We drove for a hour to visit their outlet store in Clearwater then waited about their same for a sales person, two hours of my life I'll never get back. Moral to their story my cash remained in my pocket, even after they woman called over there intercom no help arrived we left.
You are the worst company in the furniture business you fooled me with this broken furniture you sold me but I will never do business with u again!!!
Tried to by 3k worth of stuff for 0 interested for 60 months or 12 months and was told I had to pay the delivery and tax up front but the commercial don't state that not even in fine print. I was told by the manager in Killeen Texas store that was the rules, so I said I'll go to Ashley and get the same deal for 0 down he told me no you won't they don't do that. I bought 4600.00 from Ashley with 0 down and 0 percent interest. I called him back and laughed in his face.
I placed a replacement parts order back in October. Check cashed 4 days after mailing. Checking on my order today and surprises, no one knows anything. Can't find my name or number in the system. Hoping this turns out to be a mistake and you find it, otherwise, I'm pretty sure that's just stealing....
I purchased some (what I thought were leather) bar stools from Rooms-To-Go over a year ago. I noticed that the one that I ocassionaly use is pealing. When I called to see what could be done about this I was told by Rosie at coporate headquaters that I should look in the yellow pages or google a furniture repair business to come out and repair my chair at my cost. Not only did I get no empathy from the associates on the phone but Rosie laughed and told me that if I was purchasing leather bar stools I would have paid $5000.00 a peice for them. I was told that what I purchased was polyester bar stools with a leather look. I would have never paid $199.00 a peice for these bar stools. I WANT EVERYONE TO KNOW THAT THE LEVEL OF CUSTMOER SERVICES YOU RECEIVE FROM THEM IS MUCH DIFFERENT AFTER YOUR WARRANTY IS UP. I'M NOT BLAMING THEM FOR MY MISTAKE OF NOT DOING MY DUE DILLIGENCE OF MAKING SURE IT WAS LEATHER. WHAT I AM COMPLAING ABOUT IS THE LACK OF CUSTOMER SERVICE. I HAVE NEVER WRITTEN A REVIEW BEFORE BUT I AM SO SHOCKED AT THE LACK OF CUSTOMER SERVICE THAT I EXPERIENCED.
I purchased a sofa, love seat, ottoman in July, 2016. When they were delivered you could see that they were very overstuffed. I purchased these because I am short and when I sat in them at the showroom my feet would touch the floor. After they were delivered I sat in them and my feet were at least 6 to 8 inches off the floor. I thought over time the overstuffed look would go away. In November they were a little less puffy on the love seat that we mostly sit on but my feet still couldn't touch the floor and now the material is all wrinkled. I called the store and was told that the furniture wouldn't be considered a manufacturers defect but they agreed to send out someone to look at them. After the service man came out the service department told me there wasn't anything that could be done with the furniture and the furniture in the store had been sat on many times and was "mashed down". I told her that the sample I sat on wasn't wrinkled. I said to her then that obviously what you see in the showroom isn't what you get delivered. She said again it wasn't a manufactures defect. This was repeated by me and her several times. What I want everyone to know is that WHAT YOU BUY IN THE SHOWROOM ISN'T WHAT MAY BE DELIVERED AND THEY WILL DO NOTHING ABOUT IT.
In September of this year, my husband and I were excited about our first trip to Rooms 2Go and the purchase we had made. We had searched for an entertainment center and found it at Rooms 2 Go. However, we did not receive delivery until October (back order), the delivery team was not the "specially trained delivery professionals" that we expected, and the unit had multiple scratches, and dents. Also there was screws missing, packing foam and secure tape left hanging off the unit. After the "specially trained delivery professionals" left, there was a soda can left in my drive. I contacted the service dept THAT day and after numerous descriptive answers, the associate said I would get replace pieces but it wouldn't be delivered until NOVEMBER 23rd!!! She also said that a delivery manager would be calling us. Well.... I had to call back because NOONE contacted us and was then told the DVR or some sort of request was NOT filed! So needless to say we are VERY disappointed with our VERY FIRST (and most likely last) visit/experience with Rooms 2Go. We expected a higher standard of merchandise and service.
By the way, I didn't rank 3stars. My phone had a glitch, I wanted to rank 1 star (only because sales associate at the store at time of purchase was very helpful and courteous ).
Well.... Here we are in November! Been waited on a call from claims dept for almost 2 weeks!!!!! Shame on you Rooms To Go! Hate to be THAT person and post on Facebook ....
I have been buying my Furniture from this place for years. I bought a nice mattress about 4 years ago. Well it's a life time guarantee? Nope not according to them. Called they even sent out a service tech. I emailed them to find out the results. She or they stated that my warranty was out of date; I said then why waste my time and the service rep time. She said that was a curtesy. ... Not happy at all