As I read these comments, some of them are laughable. Some people obviously have legitimate bad experiences, but from what I have read most of them are from people not reading the contracts that they sign at the time of purchase (who doesn't read a contract before signing it) First off, it makes perfect sense that they would not allow full refunds after 48 hrs from the purchase.. How would this company ever be able to make money with those individuals who don't measure their door ways and come to find that the sofa wont fit threw it, or they decide the sofa wont look good with the color of their walls after all... like seriously?? Also some say that after a year this or that happened with their furniture and rooms to go wont do anything about it... on that magical paper that no one bothers to read it specifically states that they will only cover the furniture for up to a year. Now that brings us to them not sitting behind their pieces and selling crappy furniture blah blah blah.. you guys do realize that rooms to go does not actually manufacture this furniture and deal with vendors just like Ashley furniture and all these other places do.. Now when it comes to delivery.. of course they can not let you pick a specific time.. I am sure that Rooms To Go is making several deliveries a day in different parts of what ever state you are in and when those trucks leave the warehouse they are geographically routed to make the most sense out of what locations are getting deliveries!!!
Laughable? I find your attitude deplorable! My son has been fighting for his life for 3 1/2 years due to Stage 4, Metastatic Testicular Cancer! My son has spent literally 3 1/2 years "in" and "out" of the hospitals. Once we
received notice my son could return home, we wanted to purchase a new home and furnish his personal
bedroom just the way he desired. while looking through magazines etc my son found a elegant bedroom suite called "The Southhampton". This is exactly what my son wanted. Unfortunately, only Rooms To Go sold this
bedroom furniture. We visited your location in Altamonte Springs last month. We were told by multiple employees, management, the manufacture stopped making "The Southhampton". Consequently, we purchased another bedroom suite. I have spent $7000.00.Rooms To Go has already delivered miss matched nightstands!! Now I have been informed Rooms To Go employees, and management, intentionally lied about the status of "The Southhampton Bedroom Furniture". Never has been discontinued!! Rooms To Go has inventory sitting in their stores and warehouses in Georgia. I would have gladly paid for shipping/delivery. This is the bedroom collection my son sincerely wants. You people are blatantly liars, you will say anything and knowingly lie to take peoples money. Altamonte Springs Fla knew how much my son wants "The Southhampton Bedroom Collection" and continue to lie about the status. No moral compass at all. The Altamonte Springs, Fla Management Team are ruthless, with thug mentalities!!!
as far as delivery when RTG is informed that i live in a gated community that will not allow deliveries after 7 pm and RTG tells me that its not a problem and I pay them in full you would think they could live up to their commitment. Well here I am still waiting. Waited all day on first schedule that RTG set and did not make. Now it is try number 2 and they can't make it work again. The store manager even scheduled the second RTG and still can't get it delivered!!! I don't think it is too much to ask for a full refund.
purchased a 7 piece bedroom set from RTG I informed them that I lived in a gated community so delivery had to be before 7pm and RTG promised this would not be a problem. I paid for bedroom set, in full, the first of this month and RTG picked delivery date. I waited over 8 hours - finally got call truck running late can't get to me before 9PM. I informed them that won't work and why again and RTG set another delivery date. This date was set by store manager who informed delivery of time restrictions. Today is the second day in the last two weeks that RTG has promised to deliver my furniture. Again after waiting over 16 hours, 8 hours each day, they just informed me delivery is delayed until 10 pm tonight. Now they say can't reschedule for a week and they hope to get it here. I just want my money back.
drivers doin' illegal substance abuse in Texas. Need to give em surprise drug screen. have undocumented workers? Damn.
I have been trying for over a MONTH to get the lost hardware to a bed I ordered just a few months ago!!! Customer Service, or lack there of, is useless. No way to check status etc. Funny how my check was cashed immediately. I can't even get a list of what's needed to go to Home Depot and buy it my damn self!!!!
Terrible terrible customer service! It looks like they are doing a favor to you.... nooo we are paying whatever they ask for the piece of furniture. We bought a bed and a mattress (easy simple) the delivery truck came and the bed had a dent and they FORGOT to put the hardware in the truck. We ask the delivery people for their manager phone number to find a solution, at that point we did not have a bed or matreess to sleep on that night.. The delivery guy was disrespectful screaming and telling us that he was NOT a ROOMS TO GO employee and that he could do nothing to solve the problem, he went back put the bed on the truck and left... I called customer service and they was supose to call me back before 6pm we are still
Waiting.... Next morning nothing, I called back and ask for a manager and they told me they call me back.. is this a joke? I am upset and disgussed and cant believe and American company would hire incompetent people to deal with their more important part of their business THE CUSTOMER, where is the Regional Service Manager?? Are you reading the reviews?
Worst company ever, I which I never purchased anything from them. Unreliable. Terrible service, lies, lies,
I made a purchase of over$1700.00 from your mattress sale! The items were delivered yesterday, they would not deliver because the room needed to be cleaned. What that means, I specifically asked the sales person if they would take out the other bed and bookcases and take them down stairs. Yes, of course, they will move them for you. I also have a witness to this statement! Now I have to wait til tomorrow to get a day for delivery! I am 75 yrs. old and obviously can't move the items by myself! I have purchased from you before and they did move the old down stairs with no problem. I can' t express how upset I am! And may I say disappointed in your service! This will most likely be my last purchase from you because I didn't get what I was promised!
Worst experience I've ever seen. My wife has cried twice. How hard is it to get my entertainment stand to me in one piece? So, after the second attempt (broken glass again) they assured me that they would "flag" my order/items to make sure it isn't broken before it gets put on the truck. The problem today is that they forgot to put the entertainment stand on the truck. Instead, they sent me a dresser. A dresser? Really? How incompetent is Rooms to Go? Oh this is after they canceled my king bedroom set delivery because R2G put it on a wrong truck. Then when my bed set arrived, the headboard had a huge hole in it. The delivery driver said it wasn't them so someone packed the truck with it broken. Fantastic! Give them a raise! Oh and my living room set lamp was broken, too. Oh and the delivery guys left their mess all over my driveway and in my house. Nothing to see here, move along. (I hope you sense my sarcasm and my hatred for R2G)
WoW - Glad I read the service reviews before making a RTG purchase.
I am completely disappointed, disgusted and upset with the quality of chaise lounge I was given as well as the way customer service has handled this. I bought a Sophia Vargara living room set in April 2016 at the store in The Woodlands, Texas . It is July 2017 and the Chaise looks completely trashed because of 1 to 2 people sitting on it a few times a week. The supervisor told me that was normal. It has been one year and three months and because my warranty ended 3 months ago RTG will do absolutely nothing for me. The only solution the supervisor could come up with was for me to purchase another cushion for the chaise. The supervisor I spoke to was Carlos Cabella who by the way told me he was the highest employee there in the customer service department. Apparently he is the president of the company. He was very cocky and did not give a care whatsoever about this issue. I completely regret getting involved with RTG. I will never ever buy furniture from here again. I will blog about this on my social media accounts to warn others. I am also contacting my local news stations consumer help line to see if there's a way I can take this further. This is completely unacceptable. This furniture is trash in the customer service is beyond horrible. This is the worst experience I feel I have ever had. The worst part about it is I still owe $800 on this junk. Emily Lesniak. The Woodlands, TX
Don't believe the advertising ' next day delivery' My experience shows that they cannot rectify their problem in a timely manner.
I ordered almost $4000.00 worth of furniture on July 1 and it was to be delivered on July 6. It came on a tractor trailer and could not manouver around a bend in my driveway. The sales person did no ask me if my driveway could accommodate a trailer delivery. It was taken back to the warehouse and I was told to call to reschedule and request a box truck. I did and was told Tuesday
July 18. That is 17 days from the sale date. Customer service cannot expedite the delivery date.
Shame on you RTG!! You have customers who comes in to your store and trust you to sell a great product well you guys SUCK! I brought a brand new reclining sofa, the end reclining chair deeps sagging in the middle, I have had two repair guys and a replacement chair and still not working. RTG refuses to allow me to pick out another chair until someone comes out again and look at the frame of the chair now mind you this is the second chair so both frames on the same chair should not be bad. I have spent thousands of dollars for this furniture to have it ripped apart and put back together again. I will never shop at RTG again. I am going to spread the word over all of social media. Give me back my credit and keep the furniture!!!
I am sorry I ever stepped foot in your store!!!!!!! Bought leather sofa after three tries and taking time off from work to receive sofa the three times and it is still damaged not getting it right!!!!!!!!!!!! Now they want me to wait another week for another delivery!!!!!!!!! Take your sofa and give me my credit!!!!!!!!!!!!! What is sad that there is NO attempt to go out of their way to make it right.!
I agree with you. I brought a brand new reclining sofa, the end reclining chair deeps sagging in the middle, I have had two repair guys and a replacement chair and still not working. RTG refuses to allow me to pick out another chair until someone comes out again and look at the frame of the chair now mind you this is the second chair so both frames on the same chair should not be bad. I have spent thousands of dollars for this furniture to have it ripped apart and put back together again. I will never shop at RTG again. I am going to spread the word over all of social media. Give me back my credit and keep the furniture!!!
Finally found an entertainment center that I like after looking for months. I found it online at RTG and proceeded to try and order it. Guess what? I live in Texas and the item is not available in Texas, but it is available in Louisiana just a couple hours away. So the online purchase was a no go because they don't handle interstate purchases online. So we go into the Cypress Texas store to see how we can order it, no luck there because they say it's not in their inventory. End of story and end of any customer service from that store. So I got creative and called the Lafayette Louisiana store. What I learned from that store is that we can drive all the way there and make the purchase (because they won't let you purchase over the phone), and then wait for the purchase to arrive, which will only be at their distribution center at the border of Louisiana and Mississippi ( several more hours even further from Houston ). That would mean two separate trips which is two full round trip day trips just for one piece of furniture because they don't have customer service willing to help. These are not franchise stores, and RTG is one national company, so why can't you order across state lines? I bet if I were a national client wanting to fill many homes full of furniture, they could and would work it out. So then I got even more creative and called the corporate office in Seffner Florida. I spoke to a very nice young man in customer care who told me all the information I've been told was incorrect and I absolutely could purchase the piece of furniture by walking into a Houston store, asking them to pull the inventory from the Louisiana store and then make the purchase. Simple as 123. Nope. What I did next was to call the distribution center in Katy Texas before I made a trip out there. They also have a show room attached. The distribution center also told me it's possible because they receive furniture from Louisiana periodically and all that has to happen is a "flip" between market places. It sounded simple, until I walked into the show room and had a not so nice conversation with the Manager who could've cared less whether she sold a piece of furniture to me or not. She basically said it's not possible to make a purchase across state lines. I explained to her that I'm in the customer service field and I take my job very seriously, and do everything in my power to find solutions not turn people away. I asked her if she would be willing to at least make a phone call to the Lafayette Louisiana manager and find a solution. She agreed to make the phone call but came back and handed me his phone number and said she couldn't help. So I called him, and he said "sure, I'll try to help". He took my information and said he would place the order and then get back to me on how the delivery would work. Well that was four days ago. So I just called him and he said he thought he had returned my call and explained to me that it was not possible. So just now, few minutes ago, I called corporate office again, asking this time to talk to a manager or a regional sales manager or a VP of sales or somebody that might have an inkling of what customer service is supposed to be about. Nope. You can't reach anybody other than the phone people although the girl I spoke with said she would give my phone number to a regional sales manager. But based on what I've read in this string of complaints, I won't be holding my breath.
The following has been placed on your Facebook, Yelp and Twitter pages. I feel it is very important that I share my experience with your company, and lack of care and service I have received. I requested a call from your store manager, which still has yet to be received. http://www.yelp.com/biz/rooms-to-go-furniture-store-osceola-kissimmee-kissimmee?hrid=1cLH707XDfVe8T_ruiFpDg
WARNING: DO NOT PURCHASE FROM ROOMS TO GO AND / OR READ THE VERY FINE, LIGHT GRAY PRINT ON YOUR ORDER. I went into the store on June 24, 2017, in Kissimmee, FL (Osceola Parkway) to purchase a dining room bench for our new dining room table that I purchased at Ashely Furniture. A very simple purchase with no shopping or looking around as I knew what I wanted. After looking at the bench, with several sales associates watching me and not approaching me, I decided to locate a sales person to help me complete my purchase. I advised what I wanted, he pulled out his iPad to complete the order; I paid with my credit card, scheduled a delivery for July 8, and I was done. Problem number one - Rooms to Go will not let you schedule or request a morning or afternoon delivery. They will contact you two days before to give you the four hour window that your items will be delivered, regardless of if it works for your schedule or not.
Fast forward to July 6, I am notified of my delivery window via text, which is fine, and the time actually worked with my plans for the weekend. Unfortunately, I found a different item online (almost the exact bench I purchased from Rooms to Go), and the bench was $100 less than that at the store, without sales tax and no delivery fee (because you also can't pick up from the store to avoid a delivery fee unless you go to the warehouse to pick up, which is more than an hour outside of Orlando). I called the number for "Customer Care" that was listed in the text at 7:37pm, to cancel my order. The Customer Care call center closes at 8pm, so had 23 minutes until they closed. I waited on hold until 8:03pm when I received a message that I would need to call back during their normal business hours and that their center was now closed. This leads me to problem number two. I had called prior to their closing time, but apparently they will just disconnect any calls in queue for them to answer if they did not get to your call prior to them closing. I have never heard of a call center doing this. I have worked in call centers for most of my career, and if I were to disconnect calls in queue because we were no longer taking inbound calls, I would not have a job.
I then called the store where I made the purchase and spoke to a sales person, and advised them of what I needed to do. They transferred me to the manager on duty (don't remember her name), where I explained the situation again and that I needed to cancel my order. At that time, I was advised that because I did not cancel my order within 48 hours of placing the original order, there would be a 20% restocking fee. THIS WAS NEVER EXPLAINED TO ME AT THE TIME OF PURCHASE again, read the very fine, light gray print on your receipt before committing to anything. As nothing has been delivered, and was still contacting 2 days prior to my delivery, I didn't see why I should be subject to a restocking fee for an item that was sitting in the warehouse at the time I placed the order. She then explained that the item was already on the truck for delivery (apparently, they load their trucks three days in advance of the delivery), so could not even cancel the order until it was removed from the truck. I don't know how deliveries go, but have a hard time believing they load the truck this far in advance. They must have a lot of trucks just sitting there, in the hot and humid Florida air, full of the items you have purchased.
Today, I went into a different Rooms to Go to "shop" their sales process. Again, I asked about the same bench, went through the ordering process and have verified, THEY DO NOT ADVISE OF THEIR CANCELATION POLICY ON ORDERS. I immediately canceled the order, and walked out. This is a concern as it seems they are expecting their customers to not read the fine print, and I consider this a fraudulent sales practice. As a consumer, you should be advised of a policy such as this. I have checked with other furniture stores in the Orlando area, including Ashely, and you may cancel your order and receive a full refund of the purchase with no restocking fee, as long as it is canceled prior to the delivery.
It is my choice to never walk into or purchase anything from Rooms to Go in the future, but also feel that my experience and loss of money for an item I never received, should be shared to help others avoid this type of problem. Their prices may be less expensive for similar items, but the price of true customer service is also something that is invaluable. Pay the extra money and do business a reputable company.
I wish I would have read reviews before I brought anything else from this place
Me too!!!!!!!!!!!!!!!!!!!!!! Shame on me for not researching the type of company they are!
I have not heard from you, so I guess you don't care about your customers. I mean you spend 3500.00 on a couch and love seat and chair you expect it to last more than a year! Found out how you can sell something as leather and it's not it's called blended leather that starts pealing off after it's sat in several times. You should be ashamed but I guess you got your money so you don't care. We have spent a lot of money at your store but you won't have to worry about that anymore,I will tell all my friends what kind of store you really are. I wouldn't even give you a 1 star for what you did
95% Satisfied Customer
About a month ago I bought an end table and was told I could return it if it did not work out since it was ordered via a vendor and not available in the store. Apparently the salesman was new and did not know that is not sales policy. I brought back the assembled table (which he had incorrectly told me would be delivered assembled) and was told management needed time to correct the matter. Within a few days they did; since my initial deposit was on another credit card the credit on it did not appear until this month, but all of the rest of the purchase was quickly credited on my RTG account. So all is resolved. Overall this company is outstanding. Its 0% accounts offers to customers with good credit is outstanding. Frequently I get compliments on my RTG furniture. I reply that I bought it from RTG. I give RTG an A- in sales, A- in management and A+ in satisfaction with my purchases. May they continue to serve the Richmond, VA area. THANK YOU RTG! =)
Horrible service!!!!! I wish I would have looked at the reviews before I spent my money. The one in Sugarland Texas has the most rudest managers and they are very dishonest. I paid for furniture cash on a Sunday and couldn't get it until Wednesday. The killing part is they left it on the floor so people continued to sit on it when rooms to go should have let us taken it home or put it up and they said no return or money back. They suck!!!!!!
This is one of the most awful places we have ever dealt with would not tell anyone about you guys bed have been sitting at the house everywhere keep promising to come out and put it together notting but a joke but trust not go to take this lying down room to go sucks Lekeisha and Lorraine
Lekeisha winters Lorraine Wilson