Purchased bed side tables and a dresser from Rooms To Go The Woodlands. Delivered on 05/11/2018. The delivery drivers put a hole in my wall when delivering the furniture. We placed a claim. Waited the 5 days. We have called back no less than 6 times, spoke to customer service and the store and still cannot get anyone to return my calls. I even had the lady read all the notes back to me. Where each one says 3-5 business days. We have bought 7 rooms of furniture from rooms to go but will never again. This has been the worst experience ever. I still have a hole in my wall.
Worst Ever!!! Rude!! Absolutely will never buy from this business ever again!!! Jorham Diaz at the Dunn North Carolina store is THE WORST MANAGER TO EVER DEAL WITH!!! RUDE, DISCRIMINITIVE, DEMEANING, TRYING TO BARGAIN WITH ME OVER FURNITURE THAT MYSELF AND MY HUSBAND HAVE ALREADY PAID FOR, YET YOU DELIVER THE WRONG RECLINER. WAITED AT LEAST A MONTH AND HALF FOR FURNITURE...AS SOON AS IT GOT TO MY HOUSE WE KNEW IT WAS WRONG. DON'T CALL CORPORATE BECAUSE THEY DON'T KNOW WHAT TO DO EITHER...I'M CURRENTLY ON MY SECOND PHONE CALL WITH THEM....THEY DON'T KNOW ANYTHING!!!!! SPENT ALMOST 4,000 ON FURNITURE TO NOT GET IT RIGHT!! I DON'T THANK SO!!!!!
I could have gotten a better experience trying to purchase furniture from a street vendor at the Five Points MARTA Station in downtown Atlanta. At least they would have had the product for sale on hand and would have given me what I selected.
Rooms to go they should change the name to rooms to No! They are horrible the customer service recieved by supervisors is horrible! They've come out already going on my 5th time and they do nothing to at least accommodate me . I'm sick and tired of them they have no type of compassion! The worse company ever.
I spoke with the manager in your Rockwall store. The Manager named Victor promised to come to my place with another employee to lock the sofa pieces together on Saturday. So thank you.
They have come to my my house 4 times and still have not locked my $4000 sectional in place. The consoles always break and I have all the warranties. They don't care.
Purchased a mattress and foundation, it was delivered 5 hrs.later than expected. l removed the mattress and box spring from my bed as the sales person had ask me to do, to help the drivers with time. The drivers didn't remove the old mattress and box springs, I have spent at least 5 hrs. on the phone with customer service and 2 days off work trying to get this resolved. I have been told by the store manager, customer service call center, and managers this would be taken care and they would make it right. I still don't have the mattress removed. I ask for the new mattress to be picked up for a refund, due to the old mattress not being removed, I told them the only reason I purchased from them was due to the sales person telling me the old mattress would be picked up, I don't have a way to remove it my self. I will never purchase from this company again, customer service is the worst I have ever seen.
Horrible customer service. Brandi was told leave a number and the driver will call u within a 39 minute window. No driver call and I missed delivery. I was told rush home now (12:00pm) and driver will call and come back. Rushed home. No driver and no call. Bad business. Very Disappointed Rooms to Go
I purchased a mattress, sofa and loveseat that was delivered on March 30th 2018 at 8:30 in the evening. The mattress is fine and the sofa is fine. However the loveseat had no back support in it and one arm was loose. The furniture is made by Fusion furniture I am told. Shame on Fusion and shame on Rooms To Go for selling it. They replace the first loveseat. Second on had the back support but had two loose arms. Customer service did not want to replace the second loveseat right away, they wanted a tech to come out. The tech flipped over the loveseat, flipped it back and told me there was nothing to tighten and there was no way to fix it. it was the way Fusion furniture made it and that corporate needed to handle it with Fusion.The tech reported to customer service that there was NO deffect in the loveseat. If it is not made properly then it is defective. The tech wanted me to wait 3 days and call customer service. Instead I posted on facebook and called the store manager in Daytona Beach. I told the manager that I would rather take another sofa as the one I have is fine, he agreed. Now the new sofa has been delivered and it has a loose arm. It also looks like someone undid the cloth on the bottom of the sofa and re-stapled it back. This morning I happened to place my hand on part of the back and my fingers went into a groove and I can feel the wood. The model name of this furniture is The Parkview model by Fusion Furniture in the Taupe color. Nice style just build like crap. I am done dealing with customer service. Since March 30th I had had to wait for replacement items to be delivered or have a tech come. That is 4 times. It is not rocket science to resolve an issue. Steve Buck you are the President of this company and should care about the people who go to your stores and purchase what they think will be good furniture. Bob Purvis you are the Customer Service Manager, just what exactly do you do. I certainly have not spoken to you. Customer service is about solving problems. This company is selling defective furniture. I am 70 years old and I work. I work hard. I have done customer service and your company is very lacking in this area. Your delivery people do not know how to deliver furniture either. My order number is # 22607388. If anyone cares about customer service at this company then call me. Pick up the phone and call me. At some point all this negative reviews for this company is going to kick you in the pants. What you give out is what you get back. I also filed a complaint with the Better Business Bureau. I have no idea how you have an A+ rating for all of the complaints you have. You should not sell this model of furniture as from my experience with it Fusion furniture is crappy. Thank you fro you time.
I wish I had read all these reviews before purchasing from Room To Go because I see now that I'm not the only one who has been given the run around by this poor excuse for a company. The delivery guys ruined a brand new area rug I just put down the day before my living room set was delivered. I emailed customer support and was given a claim number or ticket number. I have only gotten the run around from that point forward. I will be calling corporate tomorrow from my lawyers office. This company needs to be held accountable for their poor customer service if thats what you want to call it. A $600.00 rug has been ruined and all they want to do is give me the run around. Lets see how they like a law suite. It will cost them more than the rug in the long run.
Terrible company and terrible customer service. Bought over $4000 in mattresses and accessories. Was lied to by the salesman (found out at delivery) and delivery people were rude to not only me but several other people in the home and two furniture delivery men who were there also. Refused to answer questions. Was told at showroom that they would put covers on the mattresses and they refused. Almost hit driver of other truck as he was opening his doors. Talked to local Knoxville office and all they were willing to do was cut delivery in half. Talked to corporate and they did not seem to care just kept apologizing on behalf of their delivery men. Said I would receive a call from corporate regional manager but of course that has not happened. Will not buy another thing from them and will let all of Facebook know too. Totally unacceptable service.
It's sad I've tried for the past 5 days, I guess they don't need the business. The customer service reps are clueless in the port Charlotte store(visited twice and called the store direct 3 xs and put on hold for over 20mins then disconnected after waiting all that time) . After all the ....I called sales and they gave me the run a round and still didn't take my order, might I add also called customer service 1888 number and roto voice said I would get a call back(still no call back). So today I called corporate office in seffner florida 3 times and still was phone rope a dope doped and still no one to actually take my order. That's unfortunately why your business is down and probably continue to drop. CUSTOMER SERVICE IS AWFUL.
On May7th, I attempted to make my 4th purchase from RTG. The first 3 times, I spent over $15,000 and suffered through poor service at showroom, misstatements, was lied to about delivery times and had to stay in hotel for 2 nights for lack of beds.....This time, I went to their outlet and picked out 2 items. On line, the items are free delivery. In the outlet it is $100 which I wasn't told till I attempted to pay.
I did not make the purchase and will NOTBUY ANYTHING IN THAT STORE AGAIN.
Customer service phone line gives a song and dance and makes you wait so long holding on that most people hang up. There is NEVER a supervisor available and if you get too insistent, they hang up.
THIS STORE IS ON CAPITAL CIRCLE SO. TALLAHASSEE FL.
Recently purchased a sofa, chair, coffee table and two end tables. No complaints on the salesman. He was great. I was given a delivery date for the sofa and chair. I was told the tables would come on a different day. When the men brought the sofa and chair they discovered there were no legs. The ordered them an said they would come soon. They said that when the tables came, they could put the legs on the chair. I received a box and waited for the tables. The tables were delivered and when the went to put on the legs, there were no SCREWS. I did receive the SCREWS and am waiting (again) for install. I thought you were a reputable company. Maybe I shouldn't have purchased from you.
Sorry--I didn't attach my name to the note I posted. ***Recently purchased a sofa, chair, coffee table and two end tables. No complaints on the salesman. He was great. I was given a delivery date for the sofa and chair. I was told the tables would come on a different day. When the men brought the sofa and chair they discovered there were no legs. The ordered them an said they would come soon. They said that when the tables came, they could put the legs on the chair. I received a box and waited for the tables. The tables were delivered and when the went to put on the legs, there were no SCREWS. I did receive the SCREWS and am waiting (again) for install. I thought you were a reputable company. Maybe I shouldn't have purchased from you.
I took receipt of a children's bed about 9:30 this morning and it was broken beyond repair by 9:40! The deliverymen were likely not even out of my neighborhood when my 43 pound daughter, laying on her new bed, had to be rescued from it after it collapsed under her previously mentioned considerable weight. I AM FURIOUS! This was an $1,121.34 bed and this is what we get? What's more is I have been on the phone with Rooms To Go customer service, the salesperson, and her manager and their collective responses to this undeniable failure in delivering a quality product or meeting my modest expectations as the customer have been underwhelming to the point of indifference. Where does your company get off treating their customers and their families this way? Why does this company spend what is undoubtedly a pretty penny on advertising to get people through the door just to treat them like this when it comes time to do what you say you're going to do? At this point, I being told I have to wait at my house all day for a technician to come look at this broken mass of substandard parts to tell me it's broken. I KNOW IT'S BROKEN! I WATCHED IT BREAK WITH MY LITTLE GIRL ON IT!! I've said that I'm never setting foot or spending another cent with companies that abuse my trust or cheat me and I have stayed true to those statements up to this point. Well, I'm making another one right now. If Rooms To Go does not remedy this situation by close of business today, I will have no further contact with them in the future, I will advise my friends and family to do the same, and will likely share this cheery review on every forum I can find.
I purchased a Sophia Vergara cassinella coach from rooms to go 04/26/18, when they delivered it , the cover for one of the legs were missing . The delivery man reassured me, the missing piece would've being delivered within 2 days , so I said no prob . A week passed and no one contacted me, so I called the branch I purchased it. I was told the order was not submitted and I would receive it shortly. Days went by and I heard nothing , so I contacted customer service, I was adviced it could take up to 90 days for me to receive the missing piece . I told the rep to refund me and I was offered an exchange , which I accepted. The delivery date was Scheduled for, 05/11/18. I was told that I would've gotten a call at least one hour prior to their arrival and I didn't. The only call I got was missed call from the customer service department stating deliver men said no one was at home. I called back immediately , and I was told they will call them since they e still in the area. No one called me back, I had to call back hours after. I am now awaiting my full refund, and was told I have to wait 48 hrs for a response . My worst shopping experience . What is going on with rooms to go, if people stop buying your merchandise, you will have to close the company. Start placing value on your customers.
Just received a mattress and box springs from Rooms to Go and they picked up my old one. I did not like the set and asked the driver about taking it back and was told i needed to sign just that I received it and could call and have someone come pick it up. As soon as he left I called the driver to come back with my old mattress and have now called him 5 times and no answer. I called customer service and they tried calling him but he would not answer their calls either. I was transferred to the store to ask about my return and was told there is no Return policy. How can you not have a return policy? Do you not stand by your product and want your customers to be satisfied? What kind of horrible business is this? I have spent over $7k dollars but will never, ever again buy anything from this horrible company.
Not at all happy. Agreed on purchasing a couch and love seat and had it delivered. Problem was the love seat didn't fit in living area. I called to ask if I could exchange the love seat for a chair. They did the exchange but told me I would be receiving a credit. The credit I was told is different than the credit on the bill I just received in the mail. Now no one will answer or return my calls. What a joke.
I WILL NEVER STEP FOOT IN A ROOMS TO GO STORE AGAIN!!! I went to make a purchase and the items presented to us that we thought we were buying were not the items that were processed in the transaction. When I returned to the store after I realized they made a mistake, the rep and the store manager said there was nothing they could do unless I paid a return fee and paid the difference in the cost of the correct equipment. I asked several times at the point of sale to make sure I was getting the items I wanted and was emphatically told yes and to "relax I was being taken care of." I then had to get a District Manager involved to try to resolve the issue. I ended up not purchasing anything. 5 months later I receive a collection notice for the equipment I did not purchase. When I contacted RTG they told me that they had the original purchase contract that was supposed to be cancelled, and refused to fix their error. I am now working with an attorney to resolve this issue. DO NOT TRUST ROOMS TO GO WITH YOUR BUSINESS!!!!!!!!!!!!!
Since moving to North Carolina we have purchased all our furniture from RTG, but never again. We had to return a complete living room set because the foot rest kept breaking. They didn't have it in stock so we had to pick a different style. We did this and still had to pay a delivery charge and for a new warranty. Now the new set we have, three out of the four foot rests are not latching when you put it down. I called to schedule a technician to come look at it and twice I have had to cancel. I requested a time prior to 11 AM, my wife leaves for work at 11. Both times I get a confirmation stating a time between 11 and 3. I shouldn't have to miss work so they can come and look at the broken furniture they sold me. They asked me to call back and see if we could work something out, I'm running out of patience and time. I purchased the warranty to protect my investment but they don't want to live up to it. I will never set foot in this store again.
We sat in a large oversized chair and ottoman to match in the store on Int 10 West in San Antonio. It was very comfortable so we purchased one that had to be brought from their Houston warehouse. When we received the furniture, the delivery men came on time, QUICKLY unloaded the furniture and left.
My husband and I sat in the chair which was hard a brick, NOT AT ALL LIKE THE CHAIR IN THE STORE, now I find that since I purchased the chair and ottoman, I CANNOT HAVE IT RETURNED for one that is as comfortable as the one in the store. DO NOT BUY FROM THIS CHEAP ASS COMPANY. I WILL SPREAD THE WORD TO ALL MY FRIENDS AND RELATIVES AND ON FACEBOOK.
I recently made a purchase at rooms to go and noticed that there was a $275 discrepancy. So when I called the store Mgr notified me that they charged me a $39 fee for (a 3 mile drive-5/7 min drive) "I" pkd up ALL THE rest 4 other items. Well COME TO FIND OUT THEY CHARGED ME THE REST FOR THE THINGS I PURCHASED...YES, THEY CHARGE US THE CUSTOMER FOR DELIVERING FROM THE WAREHOUSE "TO THE STORE" (R U FRKN KIDDING ME!!!!!!), THEN THEY CHARGE YOU FOR PKN UP UR OWN MERCHANDISE ON TOP OF THAT!!!! Then there's the DELIVERY FEE FOR THAT 1 FREAKN ITEM!!!! And TAX THEY'RE SAYING THAT ALONE CAME OUT TO $275. SO DO NOOOOT DO BUSINESS WITH SHADY ASS shops like that unless u wanna get sc***** up ur behind cause it can be more. Don't say u weren't warned. (Posted to my fb,& go n2 post on all SM) I wouldnt even give this 1 star fornthebwaybinwas treated. Itbwould of been a very different story had innot been ripped off like this. Indont see this store lasting a few more yrs (1 word Lacks)
-not even a 1 star they suck & they're thieves.
I ordered the creekside full captains bed with bookcase and pedestal in Taffy to be delivered on 5/10. I missed work because no later delivery times were available to accommodate my busy work schedule. In the midst of set up the delivery men inform me that head board is charcoal in a taffy labeled box. I called customer service immediately and was informed the item could not be delivered until 5/20. Now I have to miss ANOTHER day of work to convenience an inconvenience due to items in the warehouse being labeled incorrectly.