Rooms to Go sells Junk. I bought a dining set for my condo in Florida, purchased at the Pompano Beach Store. This set rarely gets used because I am only there a few times a year. the chairs are peeling and cracking. I purchased the protection plan but it only covers cushions very deceptive. Called customer service and they will do nothing past warranty. The customer service people have no compassion no empathy and no conscience. The chairs should not be falling apart after only two years. I was told by their repair area that I should sell it. That confirms to
Be that RTG sells junk and does not care what happens after a sale. This is a company with
No heary, no concience, they should be ashamed of themselves.
Sadly, Once the product is purchased.... delivery, installation and customer service fall to the wayside.
So, my understanding is, i get a late fee if I am to be late on my payments, but when I come to make a payment at 3:40pm and there is a sign that states the said person will return at 4pm. I leave and come back at 4:10 and there is still no one in the office, but you will have about 8 sales people just sitting around. Yes, I could come back the next day or the day after, but why should I have to, when you put up a sign stating when you will return and not even do so. I guess this is the way you treat your returning customers who have spent over $4,000 at your store.
First of all my 2 lamps were so bent up I had to have them rewired. Now my sofa and loveseat cushions are only 10 months old and I had to replace the foam in them which coated a 100.00
Your Houston, TX stores are blanketing tv with adds about how they gave to local and national charities for victims of the recent huricane. I seldom watch tv but have seen that blatent add at least 35 times on channel 13. No details are given other then patting themselves on the back.
These unseemly adds are very detremental to your reputation, what ever good parts that may still exist. They are insults to the flood victims who are suffering. I would not shop in your store for any reason.
Happy hurricane to you.
I am curious, do Rooms to Go corporate executives ever bother to read what customers think of their company?
Your showrooms look great and your sales people are very nice. But, that is where the good meets the bad and ugly. In my opinion, RTG customer service and delivery is horrible once the purchase is made. I paid by credit card and was given a delivery date on the day of delivery received a call that the "truck was down and delivery was not going to happen. Received another call that the truck was back up and running I can expect delivery about 5pm but was not made. Called the store at 8 am to find out when I can expect my delivery the rep stated she would call me back but never received a call back. I'm so disappointed with RTG. Afterwards, I read the RTG reviews by other customers. No way, no how will I consider a future purchase from RTG. I spoke to a gentlemen early that day at the delivery site named Josh that was extremely rude. Basically told me he has heard enough from me. I don't see this getting any better from this point.
Your showrooms look great and your sales people are very nice. But, that is where the good meets the bad and ugly. In my opinion, RTG customer service and delivery is horrible once the purchase is made. I paid by credit card and canceled when delivery was not made. Afterwards, I read the RTG reviews by other customers. No way, no how will I consider a future purchase from RTG. I believe you will be out of business within 3 years unless your post-purchase customer service, delivery, and product quality improve drastically.
As I read these comments, some of them are laughable. Some people obviously have legitimate bad experiences, but from what I have read most of them are from people not reading the contracts that they sign at the time of purchase (who doesn't read a contract before signing it) First off, it makes perfect sense that they would not allow full refunds after 48 hrs from the purchase.. How would this company ever be able to make money with those individuals who don't measure their door ways and come to find that the sofa wont fit threw it, or they decide the sofa wont look good with the color of their walls after all... like seriously?? Also some say that after a year this or that happened with their furniture and rooms to go wont do anything about it... on that magical paper that no one bothers to read it specifically states that they will only cover the furniture for up to a year. Now that brings us to them not sitting behind their pieces and selling crappy furniture blah blah blah.. you guys do realize that rooms to go does not actually manufacture this furniture and deal with vendors just like Ashley furniture and all these other places do.. Now when it comes to delivery.. of course they can not let you pick a specific time.. I am sure that Rooms To Go is making several deliveries a day in different parts of what ever state you are in and when those trucks leave the warehouse they are geographically routed to make the most sense out of what locations are getting deliveries!!!
Laughable? I find your attitude deplorable! My son has been fighting for his life for 3 1/2 years due to Stage 4, Metastatic Testicular Cancer! My son has spent literally 3 1/2 years "in" and "out" of the hospitals. Once we
received notice my son could return home, we wanted to purchase a new home and furnish his personal
bedroom just the way he desired. while looking through magazines etc my son found a elegant bedroom suite called "The Southhampton". This is exactly what my son wanted. Unfortunately, only Rooms To Go sold this
bedroom furniture. We visited your location in Altamonte Springs last month. We were told by multiple employees, management, the manufacture stopped making "The Southhampton". Consequently, we purchased another bedroom suite. I have spent $7000.00.Rooms To Go has already delivered miss matched nightstands!! Now I have been informed Rooms To Go employees, and management, intentionally lied about the status of "The Southhampton Bedroom Furniture". Never has been discontinued!! Rooms To Go has inventory sitting in their stores and warehouses in Georgia. I would have gladly paid for shipping/delivery. This is the bedroom collection my son sincerely wants. You people are blatantly liars, you will say anything and knowingly lie to take peoples money. Altamonte Springs Fla knew how much my son wants "The Southhampton Bedroom Collection" and continue to lie about the status. No moral compass at all. The Altamonte Springs, Fla Management Team are ruthless, with thug mentalities!!!
It will show discontinued in their region. You can always call different a RTG in a different State and see if it's available in their region. If it is, then you can order it and have an outside delivery company pick it up and ship it to you. RTG can't deliver out of region, their furniture is in their regions warehouse. So you weren't lied to. If it not in a GA region you can capl a FL region and see if they have it, if so you can pick it up yourself.
as far as delivery when RTG is informed that i live in a gated community that will not allow deliveries after 7 pm and RTG tells me that its not a problem and I pay them in full you would think they could live up to their commitment. Well here I am still waiting. Waited all day on first schedule that RTG set and did not make. Now it is try number 2 and they can't make it work again. The store manager even scheduled the second RTG and still can't get it delivered!!! I don't think it is too much to ask for a full refund.
You must be an idiot employee of Rooms to Go. The crappiest furniture store in USA. They sell garbage, they treat you like garbage and now I understand if they have employees like you, it is explainable why they are so bad.
Agreed whoever that is, is an Idiot and ass kisser for the company...underpaid employee
Linda l will never buy anything from rooms to go at 62 westbank expy gretna LA 70053 the store has poor mangerment his name is Damien he can't get a order right l
Obviously an employee or paid review!
Thanks for your response you RTG-employed troll. So helpful. Get a life.
Do you work for Rooms to Go? Your comments are just like the ones your condemning. Any retailer should stand behind the products they sell regardless of the manufacturer. Hope you got a decent check for your review.
THE WORST EXPERIENCE EVER!!!!! broken furniture and delivered in the wrong color. We worked harder for their product then they did. would not recommend.
I have had nothing but issues with this company. They had to deliver 6-8 different dining tables to me because everyone of them were damaged badly. To top that off I'm arguing with a customer representative about repairs. It has taking the technician 2 months to come and then he lied and said he fixed the problem and HE DID NOT!!!!! Now they saying I'm out of the warranty time frame . This is total BS........
My sons bed was delivered and set up Friday. I walked into the bedroom about 5 minutes after they left to find a screw sticking out of the side rail crooked and stuck. I got my tools out and tried to fix it, but they apparently screwed it up pretty good and I can't even get the screw out with a wrench. I have called the corporate office because calling customer service has gotten me nowhere. I specifically told the operator at corporate office that I DID NOT want to speak to customer service, but after being on hold for 10 minutes... guess who picked up the call... CUSTOMER SERVICE. This was my first purchase from RTG and will most likely be my LAST.
We arrived home last week to find our mailbox knocked off his post and the post badly damaged. After talking with our neighbor across the street, we found out what had happened. A Rooms To Go delivery truck had hit our mailbox. They left no note of apology. They just continued on their way.
We have never used Rooms To Go, and after this experience, we probably never will.
This place is the worst!!!
The customer service is appalling!!
They sell you broke furniture and then make you wait weeks to resolve the problem
If it ever gets resolved !!!!
Went to Rooms to Go in Pompano with intent of using Labor Day Sales prices. Every section had a different flyer with different coupons. Was told I could not use the first flyer for the piece I was to purchase and needed to use the second flyer. Then was told there was no coupon for that item. Then a woman who did not wear a name tag but identified herself as "Kim, Manager of the Store" told us we could take out a designer card for $60.00 that would afford us a discount.
Big Scam - They have a big sale on Labor Day but not on the items you choose to buy,
Sales person at the store promised something and after I paid for it it turns out one of those items was not included. I received call just to let me know I would not be getting that item. I tried customer service and store manager but no one can fix this. So, after reading all these review and this experience, I will take my business elsewhere. No trust. No business!
Please don't ever buy protection or insurance for your furniture from rooms togo is totaly a scam.
Customer service is horrible.