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Rooms To Go

Rating
0.283237
Web
http://www.roomstogo.com
Address
11540 Hwy. 92 East
Seffner, FL
33584
Phone
(813) 623-5400
Fax
(813) 620-1717
Employees
1,850
Twitter IDs
@RoomsToGo
General profile image

Purchased a tv stand from the rooms to go in Plantation fl. 1905 N Flamingo Rd Ste A, The delivery driver was rude as well as the dispatcher Kay after I had to wait almost 2 hours after the intial call saying they would be reaching me in 15 minutes and went on to fabricate a story of saying they felt threatened which was totally false but it's ok I just wanted to be heard and let the world to know how unprofessional and the poor customer service Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 22 d 6 h ago

Purchased a tv stand from the rooms to go in Plantation fl. 1905 N Flamingo Rd Ste A, The delivery driver was rude as well as the dispatcher Kay after I had to wait almost 2 hours after the intial call saying they would be reaching me in 15 minutes and went on to fabricate a story of saying they felt threatened which was totally false but it's ok I just wanted to be heard and let the world to know how unprofessional and the poor customer service

//..//./.././

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'';';][][[]][

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Anonymous - 21 d 7 h ago

Purchase a damage rug from Rooms to Go. Called customer service letting them know that my rug was damage and ask for a refund . I was told Rooms To Go does not give refunds. Stay awa,,. ,. . , .

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Anonymous - 20 d 18 h ago

helped them. My father opted not to have assembly because of the fee. So I decided to call back later and pay for it. But was told I had to go in and pay for it at the location and no way of going back being that I don't live in the same city. I work in retail world and have never encountered not taking payments over the phone. This has made my experience difficult to handle very inconvenient especially since I'm trying to help my elderly parents

General profile image

Anonymous - 19 d 6 h ago

ning paperwork our delivery date was changed to almost a week out. I called back to speak to a manager and was told that roomstogo store associates can not change delivery dates and that there was no way for the store to live up to the promise the sales guy(Michael) made. I will be contacting the Corp o. ., ,. ., ., .,ffice as soon a

R

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Anonymous - 18 d 6 h ago

D THIS COMPANY/LOCATION IF THEY WERE GIVING OUT FREE FURNITURE, IF I COULD GIVE A NEGATIVE RATING I WOULD. The (1) star I gave is only because I couldn't post this without, This company lacks ownership, accountability, empathy and consideration for their customers' experience. I will not waste my last dollar or time at ANY ROOMS TO GO ever again after the way i was treated. From "Corp", who is ABSOLUTELY NO HELP WHATSOEVER, down to EVERY LOCATION IN GA., specifically Forest Park, HORRIBLE, HORRIBLE, HORRIBLE experience, and not to mentioned the lack of communication i received on a order THEY LOST. I've wasted countless hours/minutes out of MY WORK DAY to do and handle THEIR J

General profile image

Anonymous - 15 d 6 h ago

as set-up fees. Furniture was delivered to me on Friday, June 5th. One chair broken (which was replaced on Friday, June 26th). The Slats and hardware were missing. I was told by the customer service department that they would have a delivery team come out on Friday, June 26th to complete the bed. I received the hardware from USP without being notified from RTG. The following week I received another delivery from USP without notice (slats). On Wednesday, June 24th I contacted the customer service department to inquiry about the delivery team coming out to put the bed together. I was told by an customer service representative that she would contact the delivery team manager to ensure that the bed would be put together and she would call me back (that never happen). I called on Thursday, June 25th follow-up on the conversation, I was told by another Customer Service Representative that there Call Center calls were exetemly busy, which I understood, because I was on hold for a hour. I expressed to her that it was very rude to tell me that. She also stated that she couldn't guarantee that the delivery team would be able to put this bed together. I received a call from the Customer Service Department on Thursday, to confirm that the delivery team would put the bed together. On Friday, June 26th the delivery team arrived and of course they had no order to put the bed together. I asked the delivery team to contact his Manager. That Manager informed him that if he would put the bed together and he would be paid for it. The delivery team attempted to put the bed together and discovered that the slats were for a King size bed. I called the RTG Store #1711 and asked to speak to a Manager. Manager came to the phone, I tried to explained to the Manager that the order was wrong and he said he couldn't do a

General profile image

Anonymous - 14 d 8 h ago

HAVE READ THE REVIEWS BEFORE PURCHASING, I USUALLY DO.:( MY DELIVERY GUYS WERE VERY NICE AND PROFESSIONAL, BUT THE CUSTOMER CARE CONTACT IS A JOKE, I CALLED THREE DIFFERENT TIME TO A STORE ROCKWALL TEXAS EVEN TALKED TO THE MANAGER NO ONE CALLED ME BACK FINALLY ON THE 4TH CALL I JUST STAYED ON THE LINE FOR 25 MINUTES FINALLY SOMEONE CAME ON HE WAS NICE AND APOLOGIZED FOR THE WAIT. , BUT IF YOU ARE GOING TO HAVE CUSTOMER CARE THE

General profile image

Anonymous - 13 d 6 h ago

ted on Davis hwy in Pensacola FL today, when I walked me they told me I had to wear a mask. I told them the mayor's order for the wearing of masks in the city limits has exemptions for individuals with medical conditions. They informed me it was rooms to go policy, I told them I am not wearing one. The nice gentleman at the door allowed me to go ahead and shop. I had walked around the store looking for a sllek living and bedroom and a memory foam mattress. I was standing waiting on the salesman to look up the price and availability of Casper matress a dark ..,. ,., ., .,

General profile image

Anonymous - 11 d 6 h ago

n March received it a month later, due to covid (I understand) the rug sheds like crazy and just not normal, my living room would not stay clean for 5 min, they send a tech and he confirms what I'm saying now the seller directed me to customer service (the worst in history) for a refund cause I already replaced the rug with one from El Dorado, so I call and I get this disrespectful lady named Sheryl arguing back and forth with me when I requested to speak to a supervisor, Then Ashley Alexander "supervisor" started telling me things that don't make sense like how the rug costed 300 something dollars and paid with a gift card, when I have proof and receipts that I paid 500 dollars with an AMEX, then proceeded using these exact words "I'm not going round and roun

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Anonymous - 10 d 8 h ago

dnesday and asked for Friday delivery. Had to set aside my hole day for delivery window of 15 hours. The delivery got here before noon. Not my order. Driver said they would leave the sofa/love seat and switch out for my sectional in 2 or 3 days. Customer service said no, it won.t deliver for almost 2 weeks. Will only refund half my delivery fee of $99.00. And only when my correct furniture arrives. First and last tie customer. I will never make another purchase from a company that cares so little for doing the right thing. Especially in this pandemic. I have to let str.,., ., .,. ...,

General profile image

Anonymous - 8 d 6 h ago

o and scheduled the delivery for July 3rd. Well that day came around and we were intially told between 7-11am, then a text said 12-4, the tracking service said before 1230pm and when I finally contacted the online services they stated 6-10pm. And then it did not get delivered at all. I spoke with 4 different people via the online chat service and the phone call service and got different timelines from every single one of them. I asked to speak with a supervisor and the online chat service person said there were none available. I finally got one on the phone and see stated that we would be one of the first in line to be delivered on July 4th between 7-11am. Well when we logged into the tracking service it came up 9-1pm, so again I received different information from rooms to go than what actually occured. I contacted another chat representative and they told me that it would be before 1 and yet the tracking information has it not arriving until after then. I am completely and utterly disappointed with their service. This ruined my fourth of July plans and I have canceled two days worth of plans because they expect

General profile image

Anonymous - 7 d ago

es and we still dont have all the products we paid thousands if dollars for months ago: I NEED MY PRODUCTS DELIVERED ASAP!!!!

MORE ISSUES and I honestly dont know what to do but need this resolved IMMEDIATELY.

After waiting weeks, they finally delivered the couch cushions which was correct but brought the wrong cushions for the lounge chairs, They Brough cushions for a table that we never even received and had cancelled upon delivery. After receiving a call from you guys, I was told that rooms to god dint have an order for the lounge chair cushions. How is that even possible? I was also told I won receive a phone call from someone to rectify this and NOTHING.

We know have thousands of dollars Wirth a furniture we haven't been able to use for months,. They took the lounge chair cushions and I am yet to hear anything about when we will receive new ones.

General profile image

Michelle Guillory - 16 h ago

0

Same. I've had a bunk bed in my house for a week tomorrow they were supposed to put together but forgot hardware and they are still selling furniture and delivering to others but my kids bed which is a HAZARD in his room is not a priority. The Lafayette, Louisiana store is a joke and no one is competent enough to resolve this. I will get my money back. My kid hasn't been able to sleep or play in his room for a week and the bunk bed was his birthday present. What a disaster. Horrible horrible business. No ethics, no responsibility.

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Anonymous - 6 d 6 h ago

cratches on the console, they made two cuts in bottom of the console, and a nick on top of the console closure. One guy kept touching his face (mind you, corona virus at a high), then he would put his hands on the furniture. When we asked him not to do that, he became offended and upset and started talking back. They never checked the power to make sure the items worked. As they were leaving, we had to ask them to pick up the trash they were leaving the behind. One guy said the customers usually does that. We said oh no, that's your job, you all need to do that. So, they did, and they left complaining. I immediately called to complain. I told the representative that it's all recorded on video cameras inside and outside of our home. I explained everything that happened to the rep, McKenzie Rollins, but I got no satisfaction. Seemed as though no she was not concerned about the problems. I was being shut down and rushed by her, but I insisted that we needed to be treated fairly. The young lady, McKenzie Rollins, began going back and forward with her supervisor Trevor Garmon as he was making promises as to what would be done. She gave me more of a feeling that she just wanted to get rid of me. She informed me that he told her to ok our request for the refund, but that we had to wait three months. I asked her to send it to us in an email. She agreed. I never received it from her. However, Trevor Garmon, the supervisor whom she was speaking to sent one instead. He told her to tell us to wait three months, (in other words, make some payments and then call back), and we'll talk about getting your refund to you. I asked for an email stating that, but when he sent it, it said nothing about our refund. I emailed him informing him that he did not include what he stated to me and he never responded. I called Rooms To Go again to address the email and was told that Trevor was off and was told that she (the person that took the call) could help me. Every one of the representatives were nasty to us. No help at all. I asked for the supervisor. I was transferred to Heather Ornelas. She asked me a few times to present proof to her that I was told that I would be refunded. She began to twist words and play with words and I was becoming aggravated. She too was rushing me but I wasn't willing to go until I got some help. I told her that Trevor said it to McKenzie and he ok'd her to send me the email while we were on the phone. She told me that they would never say that. So I was accused by her, a "Rooms To Go Customer Service Supervisor" of lying on the customer se,., ., .,.,.,

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Anonymous - 5 d 7 h ago

furniture a month ago and its time to make a payment but it still has not been delivered.they keep saying its on back order,well why didnt you say that in the store.now they are saaying it will be septtember before we get our furniture,but the

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Anonymous - 3 d 4 h ago

o I begin?

This was a good company, not any more! No one answers the phone in Customer Service, when you leave your number for a call back, no one calls!!!!!

We have purchased 2 different couches both fell apart in less than 1 year, and of course RTG states no refund! When you talk to the store manger, Daniela Depew in Naples, Florida she offers no help!!!! I can't, I can't is all I heard from her!!!!

We will never buy from them again!! I would s

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Anonymous - 1 d 9 m ago

Paid for furniture that was in stock in May of 2020 for Delivery Mid agust. I added an item to the order and they pulled my inventory and gave it to someone else. The will not honor my biught and paid for item. They are absoulutely

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kb - 19 h 50 m ago

0

Horrible Find your furniture elsewhere

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Ksren - 1 d ago

0

I bought and Paid for furniture that was in stock in May of 2020 for Delivery Mid agust. I added an item to the order and they pulled my inventory and gave it to someone else. The will not honor my biught and paid for item. They are absoulutely the worse customer and can't be trusted

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Miss baxter - 3 d 17 h ago

I got my delivery today and they rush my installation dint do it right been trying to get in contact with them for 7 hours and no answer they are the worse

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P - 3 d 18 h ago

0

Where do I begin?

This was a good company, not any more! No one answers the phone in Customer Service, when you leave your number for a call back, no one calls!!!!!

We have purchased 2 different couches both fell apart in less than 1 year, and of course RTG states no refund! When you talk to the store manger, Daniela Depew in Naples, Florida she offers no help!!!! I can't, I can't is all I heard from her!!!!

We will never buy from them again!! I would strongly recommend you save your money, time, and aggravation!!

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Angela - 4 d ago

0

5/2020 Purchased furniture on 7/9/2020 the second delivery of a damaged chair just to get another damaged chair .

They called 29hrs later to notify us that the driver has tested positive for covid-19 what kind of service is this that they are subjecting people to this virus.

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Purchased a tv stand from the rooms to go in Plantation fl. 1905 N Flamingo Rd Ste A, The delivery driver was rude as well as the dispatcher Kay after I had to wait almost 2 hours after the intial call saying they would be reaching me in 15 minutes and went on to fabricate a story of saying they felt threatened which was totally false but it's ok I just wanted to be heard and let the world to know how unprofessional and the poor customer service Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Rooms To Go ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Rooms To Go^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 22 d 6 h ago

Purchased a tv stand from the rooms to go in Plantation fl. 1905 N Flamingo Rd Ste A, The delivery driver was rude as well as the dispatcher Kay after I had to wait almost 2 hours after the intial call saying they would be reaching me in 15 minutes and went on to fabricate a story of saying they felt threatened which was totally false but it's ok I just wanted to be heard and let the world to know how unprofessional and the poor customer service

//..//./.././

'

'

'';';][][[]][

General profile image

Anonymous - 21 d 7 h ago

Purchase a damage rug from Rooms to Go. Called customer service letting them know that my rug was damage and ask for a refund . I was told Rooms To Go does not give refunds. Stay awa,,. ,. . , .

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Anonymous - 20 d 18 h ago

helped them. My father opted not to have assembly because of the fee. So I decided to call back later and pay for it. But was told I had to go in and pay for it at the location and no way of going back being that I don't live in the same city. I work in retail world and have never encountered not taking payments over the phone. This has made my experience difficult to handle very inconvenient especially since I'm trying to help my elderly parents

General profile image

Anonymous - 19 d 6 h ago

ning paperwork our delivery date was changed to almost a week out. I called back to speak to a manager and was told that roomstogo store associates can not change delivery dates and that there was no way for the store to live up to the promise the sales guy(Michael) made. I will be contacting the Corp o. ., ,. ., ., .,ffice as soon a

R

General profile image

Anonymous - 18 d 6 h ago

D THIS COMPANY/LOCATION IF THEY WERE GIVING OUT FREE FURNITURE, IF I COULD GIVE A NEGATIVE RATING I WOULD. The (1) star I gave is only because I couldn't post this without, This company lacks ownership, accountability, empathy and consideration for their customers' experience. I will not waste my last dollar or time at ANY ROOMS TO GO ever again after the way i was treated. From "Corp", who is ABSOLUTELY NO HELP WHATSOEVER, down to EVERY LOCATION IN GA., specifically Forest Park, HORRIBLE, HORRIBLE, HORRIBLE experience, and not to mentioned the lack of communication i received on a order THEY LOST. I've wasted countless hours/minutes out of MY WORK DAY to do and handle THEIR J

General profile image

Anonymous - 15 d 6 h ago

as set-up fees. Furniture was delivered to me on Friday, June 5th. One chair broken (which was replaced on Friday, June 26th). The Slats and hardware were missing. I was told by the customer service department that they would have a delivery team come out on Friday, June 26th to complete the bed. I received the hardware from USP without being notified from RTG. The following week I received another delivery from USP without notice (slats). On Wednesday, June 24th I contacted the customer service department to inquiry about the delivery team coming out to put the bed together. I was told by an customer service representative that she would contact the delivery team manager to ensure that the bed would be put together and she would call me back (that never happen). I called on Thursday, June 25th follow-up on the conversation, I was told by another Customer Service Representative that there Call Center calls were exetemly busy, which I understood, because I was on hold for a hour. I expressed to her that it was very rude to tell me that. She also stated that she couldn't guarantee that the delivery team would be able to put this bed together. I received a call from the Customer Service Department on Thursday, to confirm that the delivery team would put the bed together. On Friday, June 26th the delivery team arrived and of course they had no order to put the bed together. I asked the delivery team to contact his Manager. That Manager informed him that if he would put the bed together and he would be paid for it. The delivery team attempted to put the bed together and discovered that the slats were for a King size bed. I called the RTG Store #1711 and asked to speak to a Manager. Manager came to the phone, I tried to explained to the Manager that the order was wrong and he said he couldn't do a

General profile image

Anonymous - 14 d 8 h ago

HAVE READ THE REVIEWS BEFORE PURCHASING, I USUALLY DO.:( MY DELIVERY GUYS WERE VERY NICE AND PROFESSIONAL, BUT THE CUSTOMER CARE CONTACT IS A JOKE, I CALLED THREE DIFFERENT TIME TO A STORE ROCKWALL TEXAS EVEN TALKED TO THE MANAGER NO ONE CALLED ME BACK FINALLY ON THE 4TH CALL I JUST STAYED ON THE LINE FOR 25 MINUTES FINALLY SOMEONE CAME ON HE WAS NICE AND APOLOGIZED FOR THE WAIT. , BUT IF YOU ARE GOING TO HAVE CUSTOMER CARE THE

General profile image

Anonymous - 13 d 6 h ago

ted on Davis hwy in Pensacola FL today, when I walked me they told me I had to wear a mask. I told them the mayor's order for the wearing of masks in the city limits has exemptions for individuals with medical conditions. They informed me it was rooms to go policy, I told them I am not wearing one. The nice gentleman at the door allowed me to go ahead and shop. I had walked around the store looking for a sllek living and bedroom and a memory foam mattress. I was standing waiting on the salesman to look up the price and availability of Casper matress a dark ..,. ,., ., .,

General profile image

Anonymous - 11 d 6 h ago

n March received it a month later, due to covid (I understand) the rug sheds like crazy and just not normal, my living room would not stay clean for 5 min, they send a tech and he confirms what I'm saying now the seller directed me to customer service (the worst in history) for a refund cause I already replaced the rug with one from El Dorado, so I call and I get this disrespectful lady named Sheryl arguing back and forth with me when I requested to speak to a supervisor, Then Ashley Alexander "supervisor" started telling me things that don't make sense like how the rug costed 300 something dollars and paid with a gift card, when I have proof and receipts that I paid 500 dollars with an AMEX, then proceeded using these exact words "I'm not going round and roun

General profile image

Anonymous - 10 d 8 h ago

dnesday and asked for Friday delivery. Had to set aside my hole day for delivery window of 15 hours. The delivery got here before noon. Not my order. Driver said they would leave the sofa/love seat and switch out for my sectional in 2 or 3 days. Customer service said no, it won.t deliver for almost 2 weeks. Will only refund half my delivery fee of $99.00. And only when my correct furniture arrives. First and last tie customer. I will never make another purchase from a company that cares so little for doing the right thing. Especially in this pandemic. I have to let str.,., ., .,. ...,

General profile image

Anonymous - 8 d 6 h ago

o and scheduled the delivery for July 3rd. Well that day came around and we were intially told between 7-11am, then a text said 12-4, the tracking service said before 1230pm and when I finally contacted the online services they stated 6-10pm. And then it did not get delivered at all. I spoke with 4 different people via the online chat service and the phone call service and got different timelines from every single one of them. I asked to speak with a supervisor and the online chat service person said there were none available. I finally got one on the phone and see stated that we would be one of the first in line to be delivered on July 4th between 7-11am. Well when we logged into the tracking service it came up 9-1pm, so again I received different information from rooms to go than what actually occured. I contacted another chat representative and they told me that it would be before 1 and yet the tracking information has it not arriving until after then. I am completely and utterly disappointed with their service. This ruined my fourth of July plans and I have canceled two days worth of plans because they expect

General profile image

Anonymous - 7 d ago

es and we still dont have all the products we paid thousands if dollars for months ago: I NEED MY PRODUCTS DELIVERED ASAP!!!!

MORE ISSUES and I honestly dont know what to do but need this resolved IMMEDIATELY.

After waiting weeks, they finally delivered the couch cushions which was correct but brought the wrong cushions for the lounge chairs, They Brough cushions for a table that we never even received and had cancelled upon delivery. After receiving a call from you guys, I was told that rooms to god dint have an order for the lounge chair cushions. How is that even possible? I was also told I won receive a phone call from someone to rectify this and NOTHING.

We know have thousands of dollars Wirth a furniture we haven't been able to use for months,. They took the lounge chair cushions and I am yet to hear anything about when we will receive new ones.

General profile image

Michelle Guillory - 16 h ago

0

Same. I've had a bunk bed in my house for a week tomorrow they were supposed to put together but forgot hardware and they are still selling furniture and delivering to others but my kids bed which is a HAZARD in his room is not a priority. The Lafayette, Louisiana store is a joke and no one is competent enough to resolve this. I will get my money back. My kid hasn't been able to sleep or play in his room for a week and the bunk bed was his birthday present. What a disaster. Horrible horrible business. No ethics, no responsibility.

General profile image

Anonymous - 6 d 6 h ago

cratches on the console, they made two cuts in bottom of the console, and a nick on top of the console closure. One guy kept touching his face (mind you, corona virus at a high), then he would put his hands on the furniture. When we asked him not to do that, he became offended and upset and started talking back. They never checked the power to make sure the items worked. As they were leaving, we had to ask them to pick up the trash they were leaving the behind. One guy said the customers usually does that. We said oh no, that's your job, you all need to do that. So, they did, and they left complaining. I immediately called to complain. I told the representative that it's all recorded on video cameras inside and outside of our home. I explained everything that happened to the rep, McKenzie Rollins, but I got no satisfaction. Seemed as though no she was not concerned about the problems. I was being shut down and rushed by her, but I insisted that we needed to be treated fairly. The young lady, McKenzie Rollins, began going back and forward with her supervisor Trevor Garmon as he was making promises as to what would be done. She gave me more of a feeling that she just wanted to get rid of me. She informed me that he told her to ok our request for the refund, but that we had to wait three months. I asked her to send it to us in an email. She agreed. I never received it from her. However, Trevor Garmon, the supervisor whom she was speaking to sent one instead. He told her to tell us to wait three months, (in other words, make some payments and then call back), and we'll talk about getting your refund to you. I asked for an email stating that, but when he sent it, it said nothing about our refund. I emailed him informing him that he did not include what he stated to me and he never responded. I called Rooms To Go again to address the email and was told that Trevor was off and was told that she (the person that took the call) could help me. Every one of the representatives were nasty to us. No help at all. I asked for the supervisor. I was transferred to Heather Ornelas. She asked me a few times to present proof to her that I was told that I would be refunded. She began to twist words and play with words and I was becoming aggravated. She too was rushing me but I wasn't willing to go until I got some help. I told her that Trevor said it to McKenzie and he ok'd her to send me the email while we were on the phone. She told me that they would never say that. So I was accused by her, a "Rooms To Go Customer Service Supervisor" of lying on the customer se,., ., .,.,.,

General profile image

Anonymous - 5 d 7 h ago

furniture a month ago and its time to make a payment but it still has not been delivered.they keep saying its on back order,well why didnt you say that in the store.now they are saaying it will be septtember before we get our furniture,but the

General profile image

Anonymous - 3 d 4 h ago

o I begin?

This was a good company, not any more! No one answers the phone in Customer Service, when you leave your number for a call back, no one calls!!!!!

We have purchased 2 different couches both fell apart in less than 1 year, and of course RTG states no refund! When you talk to the store manger, Daniela Depew in Naples, Florida she offers no help!!!! I can't, I can't is all I heard from her!!!!

We will never buy from them again!! I would s

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Anonymous - 1 d 9 m ago

Paid for furniture that was in stock in May of 2020 for Delivery Mid agust. I added an item to the order and they pulled my inventory and gave it to someone else. The will not honor my biught and paid for item. They are absoulutely

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Perryman - 5 d 17 h ago

0

We paid for our furniture a month ago and its time to make a payment but it still has not been delivered.they keep saying its on back order,well why didnt you say that in the store.now they are saaying it will be septtember before we get our furniture,but they cant give us our money back ...and we have nothng to sit on.they are awful...

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Dee - 6 d 15 h ago

0

Are you looking to buy from Rooms To Go? DON'T DO IT!!!"

A zero is what is actually deserved. From the very beginning we had problems. And of course, it was after we made the down payment. The Manager on duty that day came out talking to us as though we were without understanding when it was in fact the person who helped us that had the question and didn't know what he was doing. She began raising her voice at us until I let her know that she was not going to talk to us any kind of way. We didn't eave ask her anything. My husband and I should have gotten our money back right then. So, First problem. Delivery issues. The guys carried furniture pieces on their head leaving grease marks on them, then they picked up furniture pieces with fingernails embedded whereas they left scratches on the console, they made two cuts in bottom of the console, and a nick on top of the console closure. One guy kept touching his face (mind you, corona virus at a high), then he would put his hands on the furniture. When we asked him not to do that, he became offended and upset and started talking back. They never checked the power to make sure the items worked. As they were leaving, we had to ask them to pick up the trash they were leaving the behind. One guy said the customers usually does that. We said oh no, that's your job, you all need to do that. So, they did, and they left complaining. I immediately called to complain. I told the representative that it's all recorded on video cameras inside and outside of our home. I explained everything that happened to the rep, McKenzie Rollins, but I got no satisfaction. Seemed as though no she was not concerned about the problems. I was being shut down and rushed by her, but I insisted that we needed to be treated fairly. The young lady, McKenzie Rollins, began going back and forward with her supervisor Trevor Garmon as he was making promises as to what would be done. She gave me more of a feeling that she just wanted to get rid of me. She informed me that he told her to ok our request for the refund, but that we had to wait three months. I asked her to send it to us in an email. She agreed. I never received it from her. However, Trevor Garmon, the supervisor whom she was speaking to sent one instead. He told her to tell us to wait three months, (in other words, make some payments and then call back), and we'll talk about getting your refund to you. I asked for an email stating that, but when he sent it, it said nothing about our refund. I emailed him informing him that he did not include what he stated to me and he never responded. I called Rooms To Go again to address the email and was told that Trevor was off and was told that she (the person that took the call) could help me. Every one of the representatives were nasty to us. No help at all. I asked for the supervisor. I was transferred to Heather Ornelas. She asked me a few times to present proof to her that I was told that I would be refunded. She began to twist words and play with words and I was becoming aggravated. She too was rushing me but I wasn't willing to go until I got some help. I told her that Trevor said it to McKenzie and he ok'd her to send me the email while we were on the phone. She told me that they would never say that. So I was accused by her, a "Rooms To Go Customer Service Supervisor" of lying on the customer service representatives. As we spoke further, she blurted out that everything that McKenzie and I spoke about was recorded. I asked her why didn't she just listen to the recordings at the beginning, instead of giving me a hard time. I felt that she just wanted to argue and pull rank and that she was not in the least concerned with resolving our problems. Then I told her that I was recording the conversation that she and I were on at the very moment as well. When I told her that, she started apologizing over and over and saying that if I felt this and that, that she was sorry. So that did it. By then we no longer wanted to deal with rooms to go. I had to jump through hoops to see if we could find some kind of help from another source, but we were told that we still had to wait for them to exchange the damaged pieces first. Two months later, two guys came to do the exchange, one of the pieces that they brought to us were wrong. Ok. Now were waiting again. We tipped the new guys because we didn't have a problem with them. Well, another month has passed. When they, the same two guys came back with the right piece, my husband asked them to pull the truck up so that they wouldn't walk on the grass. The same two, supposedly good guys, did a Jekyll and Hyde on us. I was standing on our porch (as yes this also is being recorded), as one of the guys jumped out of the truck and began arguing with my husband saying that rooms to go did not pay him enough for this. My husband told him to take it up with Rooms To Go because he had nothing to do with his pay. Then the other guy jumped out and told my husband "you need to go inside". They were verbally double teaming him very loudly. My husband got upset because of the disrespect they were showing. Then they stopped unpacking the piece and one guy told the other to let's go. He said that they would not deliver it. when I saw them going to get into the truck, I went to the end of the driveway to see if they would reconsider. They got into the truck and left us standing there. And they left. Just like that. We reported it. But of course, rooms to go showed us once again that they didn't care. How do I know? Three weeks later, which is today, they sent the same two guys that we asked them not to send, (the two that did the Jekyll and Hyde on us), to do the delivery, and they never showed up. We waited and waited. Rooms to go never called us. We called and called to see what happened, but we could not get through for hours. When we finally did, they said that "THEY" rescheduled. Without us knowing anything, they rescheduled, and no one told us a thing. My problem is that we have purchased sooo much from Rooms To Go and now I hate that we did. But never again. I mean NEVER!!! So I'm going to warn everyone, that if they want respect and peace of mind, to find a business that cares about their customers. It will save them from a lot of headaches and disappointments. We are very disappointed. The name and service means absolutely nothing. I give a Zero on everything. 0. I really want a refund. Every time I see this sectional and all the other items that we've purchased from Rooms To Go, it reminds me of all that we had to go through and how horrible we were treated

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Matthew Goldstein - 7 d ago

0

Ive sent this email 11 times and we still dont have all the products we paid thousands if dollars for months ago: I NEED MY PRODUCTS DELIVERED ASAP!!!!

MORE ISSUES and I honestly dont know what to do but need this resolved IMMEDIATELY.

After waiting weeks, they finally delivered the couch cushions which was correct but brought the wrong cushions for the lounge chairs, They Brough cushions for a table that we never even received and had cancelled upon delivery. After receiving a call from you guys, I was told that rooms to god dint have an order for the lounge chair cushions. How is that even possible? I was also told I won receive a phone call from someone to rectify this and NOTHING.

We know have thousands of dollars Wirth a furniture we haven't been able to use for months,. They took the lounge chair cushions and I am yet to hear anything about when we will receive new ones.

Please help me get this resolved. I have been p[atient but am at an absolute loss with the way this is being handled. I need 4 cushions for 2 lounge chairs delivered IMMEDIATELY.

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