If I could give negative stars I would this whole experience has just been disgusting and horrible to say the LEAST!!!! I told them upon purchase of the furniture that I needed it to be delivered before 2pm due to me working nights and I was promised that it would be noted that it needed to be expedited. Then I received the email stated that it would be delivered between 2pm-6pm. So then I call the delivery department and explained the situation the young lady she was very rude followed by her manger who was even worse than she was. Telling me their was nothing he could do or would do! Then hung up on me. So at this point I called corporate and then explained to me she would have it there by two no later than 2pm and sent an email. She said that she would refund me the delivery fee for $120.00. I said okay thank you here we are the next day I am waiting for my furniture and it is 7:20pm. I have called them all day and they have just have kept tell me there is nothing they can do and now my work is upset with me and I lost money today due them. This just so ridiculous I just left the store speaking with manger at this location who is just useless and rude to say the least I will never buy anything from this store ever again. I cant even begin to explain how upset I am with this store and its associates. I have bought countless amount of furniture from rooms to go and never had a situation like this but the one in Kennesaw they need to clean house and hire new staff and the delivery department the manager Steven need classes on manners and thats me be nice about the situation. Here it is 8:30pm and I still don't have my damn furniture.
I hear you this is the worst furniture store I have EVER dealt with, I am still waiting on a replacement cushion for my dining set that was delivered in Nov 2019. Don't know how they get away with this crap
The worse company I have ever dealt with in my 77 year's of life.
I purchased a new mattress month's ago. They have exchanged
mattresses twice with us paying the $100.00 delivery charge each time.
Our thiord mattress, a beauty rest is worse than the other's. Each tkime
they send someone out to measure. It has been 6 day's and I still have not
heard from anyone. I called corporate only to be transferred and got a recording.
The worse customer service I have ever experienced. I only wonder what their customer
repeat base is like. What about the lack of word of mouth advertising?
DO NOT WASTE YOUR TIME AND HARD EARNED MONEY. AMERICAN GREED AT IT'S BEST. PLEASE READ ALL THE FINE PRINT THEY DO NOT REFUND YOUR MONEY AND WILL CHARGE YOU FOR AN EXCHANGE. I JUST PURCHASED A BEAUTYREST HYBRID MATTRESS FROM THERE AND IT FEELS LIKE LAYING ON BRICKS. I CALLED AND TALKED TO THE MANAGER CHRIS AND HE ACT LIKE HE DIDN'T HAVE A CARE IN THE WORLD WITH MY UNSATISFIED MATTRESS. I TESTED SEVERAL MATTRESS SET AND I LAID ON THEM AND THE BEAUTYREST WAS THE MOST COMFORTABLE. ITS WAS SOFT AND DIDN'T DIP WHEN I LAID ON IT LIKE THE PREVIOUS MATTRESS I HAD LAID ON. THE DELIVERY SERVICE WAS HORRIBLE THEY CHANGED MY DELIVERY TIME 3 TIMES THE DAY OF DELIVERY AND WAS TOLD IT MIGHT BE 10PM BEFORE I RECEIVED MY ORDER. VERY INCONVENIENT. WHEN I TALK TO CHRIS THE MANAGER AND TOLD HIM ABOUT THE MATTRESS HE SAID NO REFUNDS AND IF I DO DECIDE TO EXCHANGE THE MATTRESS YOU WILL HAVE TO PAY A DELIVERY FEE AND A DISPOSAL FEE. I'M GETTING UPSET JUST BY THIS REVIEW I SEE WHY THEY HAVE ONLY 3 STARS THEY NEED 0 STARS. TREAT YOUR CUSTOMERS BETTER. I HAVE BACK PROBLEMS AND I'M DISABLED ON A FIXED INCOME AND TO JUST HAVE $1300.00 THROWED AWAYS HURTS. GO TO A COMPANY WHO VALUES THEY CUSTOMERS AND THEY PRODUCTS. THIS EXPERIENCE MADE MY ANXIETY KICK IN AND I HAVEN'T HAD A GOOD NIGHT SLEEP WAKE UP BACK HURTING IN A BAD MOOD. THIS HAS ME DEPRESS. I GO TO BED ANGRY ITS SENSLESS TO SLEEP ON A HARD BED FOR 30 DAYS THEN HAVE TO PAY FOR AND EXCHANGE. THIS IS NOT WHAT I PAID FOR A HARD MATTRESS. I PUT IT IN GODS HAND.
Crappiest place to ever get furniture! Was promised a bed for one price and the payments at one price and was lied too, when u call and try to get it straightened out they wanna point fingers at everyone except for fixing the problem. People in the store say u have to talk to Synchrony that they cannot do anything. and then when u talk to Synchrony they say they cannot do anything u have to talk to the store. So tell me were along the damn line I'm supposed to do rooms to go job or even Synchrony job.. u can't because ur just the damn person being screwed over. They don't care if they fix there mistakes and even when talking with cooperate about it they say the same thing that they cannot do anything for SOMEONE else's screw up they they have employed with them. How can u feel happy about your business when ur screwing people over and dont even have the balls to fix YOUR mistake. What a pathetic business.
I do not recommend getting the insurance for your furniture its a waste of time and they don't let you use it anyway!! I have tried to get them to replace a table and chair due to scratches and the vinyl coming off the chair, now after my third time calling I'm in limbo waiting for a resolution and a call from a "supervisor"
Made a purchase and I called them for verification, I paused before answering some of the questions and the lady canceled my purchase as if I shouldn't think about what I am saying. She was defensive and rude. It's been weeks and my money has not been refunded to my card.
I purchased bunk beds for my kids about a week ago. I then receive an Ad in the mail for the Rooms To Go President's Day sale. The exact bunk beds I purchased now have a 40% coupon offer for the trundle. I called thinking my sales person can honor it since it has been less than a week that I purchased it. Of course not, I spoke to the Store Manager (Audrey Williams) in Round Rock, TX and it is against company policy to honor a coupon. What? It is a couple Rooms To Go sent out. This is such horrible customer service. I really wish she could have at least tried to accommodate me with something financially but she simply said no to all options. Very disappointed yet again with RTG. I should've learned from my previous experience.
SO DISSAPOINTED. This was our third RTG couch purchase. Our second couch had thread issues. When we called about it they said we were past warranty. This time when purchasing our couch I made sure to purchase the fabric warranty. One of the cushions on our couch is completely deflated. When we made a claim they said this wasn't covered under the extra fabric warranty and that it is a manufacturing issue. We called rooms to go and they said they do not service our area so they cant help us with our defective couch. So upset we tried rooms to go again. Our hard-earned money thrown down the drain. It won't happen again.
We are a big Furniture manufacturer in Colombia, South America, and we want to contact your purchase department to explore the possibility to work with you.
Can you please help me with the contact person information.
Thank you very much.
My friend just completed 6 months of employment at RTG. After her evaluation she was giving a .20 cents an hour raise!!!! Really? .20 cents!!! According to other that work there, this is standard procedure. Is this 1975? How embarrassing. RTG should be ashamed, if your hurting for money that bad, maybe cut back those district manager bonuses.
The fabric couch I bought starting splitting at the seams after 2 months use. 2 other friends who bought leather couches had to throw them out because they peeled. Rooms refused to exchange any of the couches. Never will I shop there again. Crap and very cheaply
Made, with zero customer service.
Deborah & Bobby Hayes
Delivered February 11th king bed... the Worst delivery service and they forgot to take away old mattress and box spring! Have been trying for 3 days to have someone come to take it away!
Rude and incompetent service! Can't teach Stupid!
Horrible customer and the product we bought is shoddy at best! They have a no return policy for a reason and that is most people would probably return the crap delivered to them. This will be our thrift delivery for a product they can't get right! The Frisco store manager was supposed to call me back but never did. Guess we have to just accept this and wait to see if they deliver the correct working item a 3rd time!
Spent close to 3K on this crap. Recliner and love seat inop currently. Parts arrived on my porch....now waiting on install. I was told April SMH! Do not buy here! Its all junk and no timely response.
Your managers at the rooms to go outlet in gretna treat employees like shut. I personally had my business spread to everyone in the store I quit and they still slandering my name I'm talking to my lawyer as I'm writing this. Damien and Jacob Walter's plays favoritism and gives pelican tickets to people who only been there a month when they have guys there for 12 years damien cursed me out on showroom floor in front customers pearl river guys get 14 dollars an hour while west bank guys get 11 an hour. The managers also tell employees to lie on the surveys yall make us take to make them look better. I've personally heard the way your store manager talks to customers and yall wonder why yall can't keep employees or customers in the store.
The worst customer service ever!! I will never ever purchase anything from RTG. The customer service Rep. was so unprofessional. The contractor delivered a broken bed, and left a bag of screws that were needed to assemble the bed in the corner of my bedroom. When the new bed arrived the new contractors were great, but the furniture was broken again! I called customer service to request an exchange and was told the most they would do is a repair! That is unacceptable I will not pay for broken furniture. I finally reached someone that set up an exchange!! Never again
We have had several issues with our Rm2Go purchase and the Customer Care team is totally useless. They don't return phone calls, cancel scheduled appointments and there care reps are in no way sympathetic to the customer. The sarcasm that comes from their team is unbelievable. Advice: don't pay for a warranty better yet purchase else where!
I've used them before. You can't teach STUPID. They are rude and don't do what they say they will do. Their furniture is CHEAP not inexpensive. They hire sub contractors to drive who show up late. My window was 10am -12noon. They arrived at 10:50pm. I was the last stop when promised first and the best...Furniture was damaged. I've now been trying for 2 months to get it replaced.
If you order...Get your ADVIL!
I'd like to talk about what went on Saturday Feb 1, 2020. As a business owner and a former retail store manager for 10 years , I've never seen such poor customer service . Your delivery people- traffic or not- came in way past the window that was originally set from 10 to 2. Not only did the delivery guy damage my dresser in three places, the dresser and the bed are not aligned and evenly placed between the outlets as directed. So not only is the furniture cheaply made and hideous, I was then told I need to buy a Bunkie board for my mattress, that's fine, but then was told I would need to pay extra for the shipping cost. So now not only am I stuck with ugly furniture of horrible quality that I can't return and that I overpaid for, my dresser is damaged and I have to leave all of my folded clothing in bags for another week before a new dresser (that your person damaged) to be delivered and waste another day of my time (because God knows when they will arrive), the least you could do is throw in the bunkie board to make my life a little bit easier. I've just never seen anything like this before. I still have not touched the furniture in the room and I am camping out in my living room (ridiculous) until this is resolved. I don't want the furniture or to replace it with any other of your cheaply made junk, but your store manager said that was the only option and quite frankly was not very helpful and instead of apologizing made excuses and gave me options that weren't convenient or suiting to my needs as a customer.If I say I am dissatisfied and hate the furniture as a customer of your business..you as the business manager/owner/customer service should be taking a pro-active approach, not being rude and unconcerned with the situation. Being in a customer service industry for 15 yrs I was taught to go above and beyond for my clients when they are dissatisfied with a product and/or service. Also when it is my employees fault that something is damaged to immediately react and find a solution. I'm sure your employee handbook has that somewhere in there?
The only mistakes I will take credit for is not reading the fine print and not going to view the specific furniture set at the store to see how cheaply made it is and definitely doesn't look like the photo online. I feel ripped off and taken advantage of. I will not be shopping at rooms to go ever again and I will make sure to spread the word. Also next time maybe reconsider the night stands in the photo, it is very misleading when you are advertising a packaged deal.
incredible experience today.The manager James was totally rude with the employees.I am a customer for years and I have never seen
a person so disrespectful towards his employees and the customers .He should be be let go
It gives rooms to go a bad impression and will make the company loose business.
It's me again - so they came out today to deliver the 2nd half of my couch that they forgot the 1st delivery, never delivered the 2nd time, came today and said "we can't fit it through the door" and left - I find this hard to believe when they were able to get the other half of my sofa that includes a sleeper sofa through the door just fine. I am literally in tears cause apparently these delivery guys are so incompetent and just decided to leave with my other half of the couch!! Now, I have to wait ANOTHER 10 days to have them retry to deliver!!
I WILL NEVER EVER EVER ORDER OR HAVE ANY DEALINGS WITH RTG!!!! I'm ready to just tell them to credit EVERYTHING back and refund my money and take my business elsewhere!!