Very poor service along with no show on delivery time and no phone call. In addition, the furniture was put together on my front lawn and sidewalk which scratched it up and they lost several screws along with washer and put it together wrong. I had to pay someone to come take it apart and put it back together the right way after I waited on the pack of hardware to be shipped since they lost it. I wanted a refund on the delivery and setup but the customer service rep stated that they don't do refunds and they don't setup either. I sent a letter to the Corporate office to address this along with a screen shot of where they said they DO setup for North Carolina. I recently injured my back and have to have surgery so I chose to pay for setup and delivery due to this reason. Otherwise I wold have ordered from somewhere else.
Same thing here w/me!! Worst service ever!!! This is the first and last time I will ever do any business w/them!!! Customer service is TERRIBLE!!!!!!
Did you get this resolved
I'm writing in regards to a purchase I made at the Mesquite TX store. it has been a disaster. I order a sectional sofa set without pillows, arm rest, legs. it took 2 weeks to receive the remaining parts to my sectional. I called numerous of times only to be put on long holds, being hung up on and the sales rep being rude after my purchase. I'm highly disappointed. not to mention I order a gathering set on the display said the pillows where included only to find out they are $49.99 ea. that order has been on back order since 8/31/19.
Omg!!!! Same here!!!!! Lost/no pices to my sofa and can't even get them!!! They are terrible!!!!
no response yet
i am a small trucking company and red bank ms that is around i lots of furniture company in i have hall a lots of loads to brookshire tx and dunn north nc and many more of your location i have my on authority and DOT number i would like to talk to some one about transtorping your loads
I am very concerned about the amount of formaldehyde that might be in their products. Eyes burning, excessive sneezing since delivery of furniture yesterday, 9/14/19. Am trying to air the chairs and carpet.
I agree with the complaints below. Don't waste your money purchasing their crappy insurance Fortega. It really is a bunch of incompetent people that would make almost impossible to file a claim. You will be required to make a bunch of back and forth calls between fortega and rooms to go just to get an appointment. Rooms to go customer service is even worst, they are rude and would do absolutely nothing for you.
Don't ever purchase their extended warranty which is through Fortega. They are the worst in settling a claim and not worth the extra money to get it. When you have to use it they don't come through and then its a back and forth call from having to call them and then having to call Rooms to Go. Biggest scam Rooms to Go has!!!! Would not recommend buying from Rooms to Go because chances are your furniture wont last due to cheap quality!
I'm writing this in reference of a purchase from Decc01,2012. I have bought a complete mattress from the outlet in Copans rd , Fl, I was told that it has 10 years warranty on it and I also bought the mattress cover. Now we are having some issue with it all the stuffing are coming out from the mattress and they get on our clothes and our face. I just called the store and spoke to Manager Rick rudely he told me that my warranty was expired this particular mattress came with a 5 years warranty which I was told it was 10 years. I would like to get this situate before I call Help me Howard on Nbc News for help. Invoice number 17035904.
REFERENCE CANCELLATION ORDER : 24318919I
I'm writing in reference to canceling this order since 2 of September and it has been impossible. Since I called to cancel, immediate receive a call from " Rooms to go" will delivery the furniture next (Thursday 5, 2019) and apparently it was a machine or "robot" because I was unable to talk with anybody. However, I chat with one of your representatives and they told me that it was cancelled already and in 3 hours I would see the order with the cancellation note, it was not like that when I check out the order it was with the note that it would be delivered by the 5 Sept. and until now still appears the same way. Up to this day (11 Sep , 2019) I have not received any updated information about the cancellation.
This is my first experience doing business with ROOMS TO GO. I though that it was a company that we can trust. I guess I was wrong.
I ordered my furniture, it arrived damage, had to wait another 2 weeks to replace and rooms to go charged me for delivery again! Then my other 2 pieces were delivered in another 2 weeks but not exactly what I was told at the store , I spoke to Mike the manager and he refused to fix it for me and instead wanted to charge me another $200 to fix it. Horrible service and very bad quality furniture. Don't waist your money and efforts
I had a bad experience with Room To Go, they tell lies, and very rude, I would not never deal with them again, I wouldn't tell anyone to go shop with them. Then you stay on hold waiting for a answer for over 15 minutes. Poor service!!!!!!
How is this company still in business..... It must be a front for an illegal business because they should have been out of business a long time ago with the service they provide to their customers. They lie, misrepresent, ship used furniture as new and lie about it when they get caught.....
I am telling you this company should be out of business period. I promise you all their customers are first time customers and they screw they and they will never come back again. That is why they have no return policy. When someone tells you they don't have return policy run away. Most companies will have an exception even if they have no return policy for the most part. This guys zero return policy for any reason even if they ship you a used furniture.....
I bought a lot of furniture for my new apartment 1 1/2 years ago and only started using the couch 4 months ago and the seem is already ripping. I called customer service and they said the warranty only covers stains. It's obvious the seem was not sown properly and they won't come out and fix it. Terrible customer service!!!
Rude customer service. Texted and left voice mail of delivery date with time frame, but they moved the date without notification. Were unwilling to make it right. Don't do business with Rooms to go. This is not only incident with RTG. Should have learned my lesson.
I never see a surface like this
They sent me my stuff have a lot of repair, I refuse it and I having trouble to replace and reschedule
I looked around for a new sectional for months and finally decided to buy one here. The fastest delivery date was almost 3 weeks. Fine. It gets here and and one of the pillows is wrong. Just one pillow. I called customer service and they wanted to replace the whole sectional. I did not want to do that all i needed was one stupid pillow. To deliver a whole new set it would be 2 weeks. I told them just a replacement pillow would be needed they tell me it can take up to 3 months for one ***** pillow!!! I will never again buy anything from rtg
I ordered a table and the glass came with two very large animal prints embedded in the glass. I called customer service they told me the table has been discontinued...they can't order a new table. "I may" be able to get a new glass...they were not sure. I called the store to see if they could give me the glass at the store...per the advice from customer service. They told me no. The store manager Ron in the Raleigh Glenwood office would not come to the phone. I am disputing these charges on my credit card and returning the entire table if I cannot get a response today.
Because the sales guy was so nice to us...i will said that the delivery people that they have should be fire ..they were very rude ,dirty and had not customer skills..very bad delivery ..They should be fire for what they did ..to our new ...not good ..i wont buy any other peace over there...
This is incredible! Rooms to Go is the worst service I've ever had in my entire life! This people are forcing me to keep an order that I made for pick up because they say they is the company "policy" that they don't do any refund! I mean, I paid $206 for a deposit, and they are forcing me to get a store credit because Rooms to Go doesnt allow refunds????? But what is this sh.... about????? I have paid in FULL 4 rooms already through RTG and they are telling me they cannot give me my money back in the same way of payment that I used????? Rooms to Go I dont need you to tell me where Im supposed to buy. I am not going to accept that the stores staff members treat me like crap because a life emergency arises and I cannot have my furniture at this time...and they tell me that their company doesnt allow refunds???!!!!Stores staff gave me a very hard time to cancel my order!!! Come on!!! Nobody moved yet a finger on my order!!! What's wrong with this people???? I wont recommend this company anymore!!! This is a shame!!!!!
Store Manager" is rude and unsympathetic to his customers. I think he forgets that we are the reason that he has a salary at all. I paid for my furniture, scheduled delivery, and was told I'd get a call prior to delivery and that was not the case. Called the store to speak with the Manager to get some clarity and a reasonable resolution and he was absolutely ridiculous....gave "yes" and "no" responses and didn't even offer an apology. IF you do buy from RTG I'd STRONGLY suggest that you avoid the Lakeline location.
Update: the store manager spoke with me at the store and explained in more detail about the situation and I am now pleased with the outcome. Have to share the good as well :)
Rooms To Go, I am so disappointed with the service I have been receiving. My couches were delivered on August 5th from your Newnan, GA location. The delivery men broke my front door by opening it wider than it would go. It now it's hanging off the hinges and won't close properly. I didn't even receive so much as an apology from them. Then after they setup my couches they slid them across my hardwood floor and put a 8" gouge in the hardwood. I have been communicating with your claims department (was that ever a fiasco to actually talk to someone on the phone right after the delivery). I have supplied multiple photos but it's almost been 3 weeks now and I haven't heard from anyone in 9 days and I just want the damage fixed.
Good luck i been trying to get a table chairs set replaced under warranty for almost a year now...Now they say they are not going to honor the contract cause it been so long. Which is on them not me.