LONG story short... we've been waiting 3 months for furniture, first set of furniture the recliner's motor breaks within 48 hours of delivery, had to wait 10 days for service tech to come and say the chair's motor is broke. That was a fight to get that matter attended to.. ordered the Eric Church line, we wait another month, the couch gets delivered missing the wedge and delivered the wrong chair that doesn't even match or apart the Eric Church line...My husband was able to speak to Georgia who is apparently the GM arranged for the delivery this evening, we wait and Customer service states I gave a wrong address?!?! Really? It was correct when we check the order status...well that didn't work out either! No delivery, just come and pick up your furniture & credit me what we've paid!
My experience with Rooms to go was less than Satisfactory. The sales process was fine, but when it comes to Rooms to Go fulfilling their delivery, absolutely awful. I was promised a window between 11:00-3:00 pm. Received 2 Robo calls confirming the time. Also, told I would receive a call when the delivery was en route. Took the day off of work. NO calls, no notification. I started calling at 3:15 pm. I was told I was 1-2 deliveries away-no time line. I called the store ( University-Charlotte ) and spoke with the Manager of the Store. He Lied to me and told me I paid for express delivery and the delivery could be between 7:00 am and 9:00 pm. Absolutely a Lie. The Sales Person indicated a 4 Hour Window. I called to reschedule and I was told there was No All Day Open Window Even if Express Delivery is ordered. I understand if deliveries take longer than expected, but No Communication and Being Lied to From the Store Manager is unacceptable.
Last Purchase From Rooms To Go...
I had a delivery slated for 10/4/18 between the hours of 2pm-6pm. At 5:57 I began calling to check because I had my son football game to attend. Was advised they were @ stop before me; 6:30 no delivery called back was advised they were just finishing up on the way. At 6:45 still no delivery I ran to the store and called again to say I stepped out and was told they were on the way and would only wait 15 minutes after I waited over 4 hours. I rush back home see truck sitting across street...the sit for about 5 minutes then come over delivery guy smells just like alcohol, and says they started late and they RTG was calling customers to inform. I said no I never received a call....the go to put bed up and say we don't have the screws we will take back and they will call you tomorrow to reschedule. 10/5...no call so I call and speak w/Janet in store in glen Allen, VA extremely rude and says I see you called a lot yesterday and you spoke w/Cory. I said yes checking on items I paid for directly no finance to be delivered again service I paid for and no I didn't speak with a male @ all. She was to get manager to call me but never even asked for my phone number. I called corporate on Monday and was told I would have to call store to get my monies returned for the bed I never received and since I paid with debit they would issue a check. I said how convenient most companies give monies back on debit for refunds, so I have to wait for item to go back to warehouse before ticket close then wait and additional 7-14 business days to receive a check. CUSTOMER SERVICE IS HORRIFIC IN STORE AND CORPORATE OFFICE!!!!!! I will never go there again.....please save yourself a headache!!!!
Please contact me at (hidden) I am having a ABC action reporter investigate RTG delivery practices and filing a class action suit against RTG.
Im interested to join
I will like to join in on class action lawsuit
I would like to join
I would like to join as well. It's ridiculous, how much $$ we spend and get horrible customer service.
I'm interested in this as well I have been witing since September 3rd to get my furniture they have redelivered the same damaged pieces to me twice and this will be their 4th attempt to redeliver my bedroom set.
I am definitely interested in joining. This type of service shouldn't be admissible to any paying customer. Period!
I am interested as well. Horrible delivery and they don't care at all.
I need to join you!
I can make a compelling argument!
Need contact info.
I will tell the WORLD how disgusted, frustrated, and annoyed I am with Rooms To Go services. It is literally RIDICULOUS! I am literally holding back rage thinking about what I am dealing with and have been dealing with for over two months now!
I feel the same. Been having the same problem since 02/17/2019 and still haven't received my furniture. I'm reading all these review and feeling bad for everyone. Thinking I'm the only one going through.
Please tell me how I can contact you.
Count us in too!
Are you having success? I am now holding and have been since 10:20AM.
SAT , please send me you info. I 'd like to join u
Count me in on class action suit.
I would love to talk to you regarding my delivery this last weekend when i had to call the police to my home in regards to the delivery person starting an altercation in my home.
I too have just experience the same ..
I am in on this 22 days and still no furniture.
I would ike to join also
See my comment above as Screwed over in Texas. I would love to join a class action. The delivery drivers damaged our property and ran, rented trucks, probably not even drivers licenses.
I'm interested in joining the delivery class action suit against RTG