Well, lesson learned. Don't purchase furniture at Rooms to go. If they double charge you you can't get money back without going through a dispute resolution process that takes three to four business days minimum. Does not matter that you become penniless at that point because they already have your money and when you try to get it back, Rooms to go starts fingerpointing saying corporate has to do it and corporate says the Ocala store has to do it, and both deny being able to see a double charge. Since the charge went through and is not a pending" status, the bank can't reverse it either. Thank you Rooms to go for being there to take hard eared money 24/7 but only being able to look into refunds 40/5 and taking at least three to four days to do it. Best advice, avoid Rooms To Go like the plague.
This weekend I went to your President day sale in Pensacola,FL. and for the second time on one of your sales they did not have the item. How can you have a sale and advertise an item and not have a single one in the store. I was not even offer the opportunity to purchase one and have it delivered when they came in. Of course I was shown more expensive chair. Is this how you run your company the( old bait and switch tactics). I will never shop with your Company again and will definitely pass my experience on to my friends. I will be going back to Ashley Furniture in the future. After read your other reviews bad business and terrible customer service is a Company standard.
Purchased a new bedroom set from Rooms to Go. The dress was delivered and damaged. Movers left all of the boxes in our carport. We scheduled for a new one to be delivered and they couldn't get it to us for a week. The replacement came (also damaged). Scheduled for another replacement which also could not come for another week. Second replacement was damaged as well. Having to wait another week for a third replacement to be delivered. They refunded us our delivery fee but will not compensate us in any other way. Have not been able to move into dresser or set up room for a month and are still being held responsible for the monthly payment. Very bad experience with the delivery service.
They damaged my furniture and this has been a headache they denied my claim because of the timeframe I sent back the pictures of the damage, it tooks them several weeks to answer my claim, before asking for the pictures if took me a couple of weeks because I am blind and can not always answer mail immediately. Now this is several l months later and no one will return my call for the appeal. I have been a rooms to go customer for many years and have furnish several rooms in my home. Service after the sell is so wrong on many levels
I purchased a reclining sofa and console loveseat that was delivered on 9/2/16. I called on 1/21/17 because I happened to sit on my husbands side and noticed that it leaned to the left. A tech came out, and he said something about support and manufacturer but when customer service called me, I was advised that it was normal wear and tear and not covered. I cannot believe you sell such shoddy furniture that it falls apart after 5 months of "normal wear and tear"! I am thoroughly disgusted that your company even thinks this is a proper response to a customer. This side of the loveseat is sat on by a normal sized male for maybe an hour a day and it leans on one side due to "normal wear and tear"??? I will be sure to advise anyone and everyone I come in contact with NOT to purchase from your company as the product does not hold up.
I just want to update that I was contacted by Rooms to Go and advised that they have decided to do the right thing, which is to exchange my loveseat. I can understand "normal wear and tear" if this loveseat was years old, but not 5 months of hardly any use at all. Maybe in the future you should take all things into consideration before you have your customer service reply with the standard "normal wear and tear". That is the part that really infuriated me as I know that seat did not have normal wear and tear. It is a shame that I had to email and post so many bad reviews for them to do the right thing though.
The horrible furniture was LEATHER RECLINING SOFA it stars to crack and peeling when I purchased it I pay cash for it, I ask salesman is this the top grains leather sofa, the salesman told me that the sofa was pure leather now the salesman is no long work there now, I call the room to go in FLA, I ask may I speak to the corporate manager she said she is the customers service and I had to talk to her first she put me on hold for 25 mi or more I never did talk to the corporate managers she return back to the phone and she told me that they would give me $350.00 in store credit and pick up the sofa,I pay full price for the sofa and I through that was not store policy if they sold you some that is not right they would replace it or in store credit with apologize to the customers I did not hear none of that I will no long buying any thing from ROOM TO GO,there policy is not what it say it is product do not hold up.
This is so Crazy!!!
I rejected a mattress months before delivery
Rooms to Go still charged my account...WHY??
How can a company charge someone for something they don't have... or never signed for??..mmmmm
Is Rooms to Go desperate for sales....
SOMEONE BETTER FIX IT ..YOUR OFFICE IN COLUMBIA, SC SUCKS
We had a bedroom set delivered and in the process of taking a book case up stairs the delivery crew hit wall and knocked out a 2" by 4" section of our wall. The damage was pointed out to us by the delivery driver and he noted it in the delivery including pictures he took of the damage. He informed us that we would here from the company in the next 3-5 business days. When no one called we reached out to customer service and have gotten the run-around for the last three weeks. No one will call us and every call taker we speak with refuses to transfer us to a supervisor. Today we told that the company is not going to do anything about the damage they caused.
This had just been the most recent incident in what had turned out to be nightmare. Rooms To Go is the worst business I have ever done business with.
On Jan 21st 2017 I bought a King Size Mattress, was told that the earliest deliveryavailable was Jan 31 2017.
Driver refused to take OLD one (child urine stain-photo available if needed) and took back new mattress.
Called Pineville store asking to talk to a store supervisor. Long....phone waiting period, placed on hold twice.
first time was told that he was in a meeting, second time that he had left........
Drove from Waxhaw to Pineville, spoke to supervisor Andre' which made copy of documents
to send to Customer Service. NO phone call from Customer Svc or Mr. Andre.
New phone call, different supervisor; Matt Pattinaro. This time I asked if for new delivery date I could purchase a new bed frame. (old one not sturdy).
Second delivery, WRONG size mattress.
Once again, back on the phone this time with New supervisor; Ms. Heather Cockrell.
Delivery was set for the next day. Received King size mattress with NO frame.
Placed on HOLD for many phone calls. Both Male Supervisors with POOR INTIFFERENT attitude.
Third and last supervisor made small adjustment for THREE wrong merchandise deliveries 7:00am to 10:00pm
Been a good customer with Room to Go in Savannah, GA and here in Pineville, NC, I will finish my payments and promised myself NEVER to do business with any Room to Go Stores.
We purchased two bedroom sets and thought we were getting the BOGO for the mattress sale that they were currently having so we wanted one king and one queen set after spending time in the store. The next day we were phone to come back to the store due to the corporate office contacted RTG and said the mattresses we purchase were not part of the BOGO sale and they were sorry but we coolook at other sets but could not honor their mistake. Because of this they lost a $4,071.00 sale. We were told by the manager we hate to lose a sale. Well he fool us because we left after we canceled the transition for our money back. Never Will We Go Back!!!!!
I bought a sofa in summer of 2016 and was told to come back in if I wanted to add a piece to the sofa to make it a curved sectional. In December 2016 we sold our home and our new one had space so I went in was told it was discontinued in our region of Tennessee. I did not buy this in clearance and was dissapointed it was discontinued 5 months after purchase. What really upsets me is that it's available in other parts of the country but Rooms to Go won't ship it to me? I'm willing to pay for the shipping. Makes no sense!
Hi I purchase a few items from Rooms to go and the dispatch, customer service and delivery department were the worst. I was given a timeframe of 1-5 was called by dispatch to be told the driver was running 10 minutes behind. After an hour and twenty minutes I call the number back to get customer service who tells me dispatch changed the time to by 7pm. I asked for a supervisor in which I got Dede Ortiz who tells me that in my contract it's just an estimate and I agreed to basically waste an entire half of day of work waiting. She was none sympathetic and spit off some recited words that seemed rehearsed for every call they get. I will not purchase another Rooms to go item for the lack of customer service and lies I was told. I was not offered a credit for wasting over 6 hours of my day. Do not expect to receive an on time delivery or great customer service.
I have an ill mother, and I've purchased a recliner and a small bed for her at the Kennesaw, Georgia location.... I was never told that the Tuesday Express delivery was from 7am until 10PM??!! My mother was not feeling well, and I waited for the delivery up until 6:36pm, and finally I called up and canceled it... American Signature and Haverty's have never done that to me ever... You have lost a customer. I was told I can get my refund tonight if I drive all the way back there and swipe my card 40 minutes away.... Thanks a lot for terrible delivery service and the manager wasn't really sympathetic either.... Disappointed in Kennesaw... I'm going to re-purchase at American Signature this week....
My boyfriend recently purchased a bed and mattress at the Buford, GA location. After only SIX months, the mattress is defective; it is messed up on the sides as well as falling in on itself throughout the center area. Absolutely HORRIBLE. We literally cannot sleep on it due to the back pain it is causing.
Rooms To Go sent out a tech to look at, measure, and take pictures of the mattress. They replied that they won't do anything about the mattress because there is "only a 1 inch deflation"...and they require 1.5 inches.....SERIOUSLY?????
We aren't trying to get anything more than what we paid for; we would've been okay with just store credit...but Rooms to Go is refusing to do ANYthing for us.
Apparently, customer satisfaction and repeat sales are NOT a priority with this company. It is very sad.
We will NEVER purchase anything from Rooms to Go again. They took our hard-earned money and don't care at all about us being happy with their product of service.
They do not stand behind their product. My living room is only 8 months old and was sagging already on the seat and the back cushion. The guy came out and said it was due to normal use. WHAT? Aren't you suppose to sit on your furniture? What are we suppose to do, just to look at it? It is only my husband and I here, so kids are jumping on it and we sit in the living room at night to watch T,V. .I could see that if my set was 3 years and older but it is only 8 months old! This in unacceptable. They DID NOT DO ANYTHING FOR US!! Not even a good will gesture of some sort. We will NEVER BUY from them again and I intend to report them to the BBB!!
I can't agree more with you. We recently purchased a bed with adjustable mattress...only six months ago. The mattress is defective and hurts our backs. RTG sent someone out to inspect the mattress/take pictures, but they said we only had a 1 inch problem...it has to be 1.5 in order to have any recourse. This is rediculous. Rooms To Go apparantly does not care about customer satisfaction and repeat business. We will NEVER purchase anything from RTG again.
I have had a heck of a time with rooms to go. I could not be more disappointed at their customer service and their delivery is a mess. They do not stand behind their product whatsoever. I ordered fabric furniture and they delivered leather and refuse to believe me when I call. It is pathetic to tell a customer that what are are seeing is really not what it is.
Was not satisfy the Rooms To Go service at all
Terrible experience with Rooms to Go in San Antonio,Texas. My first time and horrible customer service. Delivery was late, your customer service operator and supervisor was rude. What the deal? I have never been treated so badly.
If a bed is defective like mine I should have the choice of getting out of contract or price cut. They didn't offer that. So I'm fighting towards that.
My first time and MY LAST TIME at rooms to go !!!!!!!!!!!!
Walked out was gona buy a 800 dollar chair and ottoman from the Richmond store but wanted to pick it up no delivery wanted to charge me 40 dollars to pick it up myself wow manager said she would not wave the fee asked her if she was willing to looses 800 dollar sale over 40 told me yep
My fianc and I had a similar experience at the Norcross, Ga Rooms to Go Outlet. We entered the store looking for some new seating and were greeted by a sales associate that explained we were eligible for the BOGO promo. We showed the associate a chair that we were interested in and he informed it that we were getting an awesome deal with the BOGO. After spending over an hour shopping and adding extra merchandise to our ticket, we were ready to check out (it was 15 minutes after closing time). The sales associate informed us that his GM said we were not actually eligible to take advantage of the promo because the chair we wanted was actually part of a "set" that was impossible to separate. This baffled us because when we were in the same store 2 weeks previous, the chair was priced separately from the "set". After about 15 minutes of the GM rudely and condescendingly explaining that he was unwilling to resolve the misinformation from earlier in the sales process, we left with absolutely nothing. This unwillingness to correct the issue cost the store $1900 in sales (this is how much we were going to spend with the promo). Discounting the chair "set" would have only cost the store $350. Since when is it more important for the GM to be "right" than to make a sale?
Horrible experience with the purchase of leather couch. The first couch had a rip and rooms to go arranged for a delivery 4 weeks later. They came to deliver the sofa this week and it was in worse condition than the first. Called customer service and spoke to a representative that was rude and sarcastic. When asked to speak to a manager she refused to get a manager
When I asked her for her full name or some way to identify her she said her name was Gloria and her ID number was 1703. I asked for a phone number to escalate the complaint and she gave me the same number for customer service that I had called, she snickered and hung up. I called back and finally got a manager only to discover that the customer service rep lied. The ID number she provided was a made up number with no significance. I did find out her name is Gloria Rodriguez,. Definitely she should be trained and reprimanded for her dishonesty and rudeness. At this point I feel that she truly represents the values of Rooms to Go. Finallt a manger arranged another delivery and again it was damaged. I have lost complete faith in Rooms to Go and the quality of the furniture they sell and their loyalty to customers.