I am livid!! I just paid 1186 in CASH for 2 queen beds, 2 queen mattresses, a box spring, a platform and a rug. I was told that the rug was mistakenly sold to someone else after my purchase! I was told by my salesperson that they make sure to take the tags off to avoid this, and he did. He said this way no one can buy it, it would show in the system that I bought the rug. I asked for them to find another rug, he said NO. I asked for them to give me my CASH back, he said it will take 5-7 days form corporate!! I said its didn't take me 5-7 days to pay you, you sold my item and now Im out of a rug and money!! That's Theft!! I have filed complaints with my sate consumer protection agency and the BBB. What kind of company takes your money and then resells your items and tells you to wait for your CASH money back!! Thats horrible and I will put on all social meida to not purchase for them EVER!!
I received damaged merchandise after waiting all day for delivery. I refused delivery and called customer service to have delivery charge credited back to me and was told would be done. After a month never received credit and I Calle debacle and was told that agent cr sited it back incorrectly and that it would be taken care of. I disputed the charge on my credit card and was told rooms to go refused to credit back. I will never step foot in rooms to go again. Terrible customer service and delivery service is the worst that I ever have received. Would advise nobody to shop with this company.
Customer service and delivery is absolutely horrible. Initial order was in mid-December, its now mid-January and I just refused a third attempt for the delivery of a damaged product. Received a call from customer service and was told that I could wait for another delivery or take a 15% credit and keep the damaged item but it would void the warranty and that's after I paid extra for the leather protection. I'm done with RTG wasting my time and money... I will never purchase another item from this company; their business practices are predatory.
Not happy. First delivery- funiture damaged, yard left a mess, tags left on funiture still, smoking on my property at my front door. I had to supply 2 ladders. Second delivery scheduled 3-7. Recieved call asking if 8 was okay. Yes. 8 came and went 9pm came and went 10pm came and went. I received a call 10:30 pm saying my delivery was on the way. I told them no, I have kids sleeping in bed. His reply was, the bed we are to work on? No but its 10:30 at night you were to be here at 8pm. Still no replacement parts for bed. Now I have to loose more money because of you. My mother purchased a couch and the arm is out more then the other side so you fall into a hole. They will not fix or replace the couch. Overall experience, a zero. $50.00 off my next purchase. Haha what makes you think I will purchase from you again. I'm about to tell you to come pick the funiture and get my money back.
Disgruntled customer. .your mattress literally makes my husband sick. It gives him asthma attacks. We have been trying since Dec 10 to get someone's cooperation in returning this health hazard. We continue to get the run around. This is the most ridiculous way of doing business that I have ever seen. Do we need to get an attorney involved? ???
I feel your pain they do not care, they are paying a customer service staff that does the opposite customer service rude and incompetent Long hold time on the phone because no one know what to do..
After many years and many purchases I will never ever purchase anything else from RTG should be go from this room and fast. The customer service is unbelievable. RTG pay employees to not help customers. RUN RUN do not go to this furniture store
You sell warranties on your recliners but after purchasing an extended warranty they decline to fix or replace.
I'm see all these horrible reviews and there are so many.
Here is another one.
I bought 4 counter height bar stools for a new kitchen . Today will be the THIRD time they have been delivered and are the wrong height and damaged. After the first wrong delivery I called and spoke to customer service and was told the next delivery would be red flagged. I had to wait another week before they would be delivered. The second time the same chairs came and one was really scratched. I am working and I have to take time off work to wait for these deliveries. Each time I call my local Room to Go ( Fort Myers Fl.) and try to speak to my sales associate but they tell me she is off that day. I ask for the manager but am told he is not in. How can there be no manager ??? I went into the store and was told my sales associate was not in and again the manager was not in. The girl at the desk took my name and complaint and stated this next time for sure my delivery will be red flagged and a supervisor will check the furniture before it goes on the truck for delivery. Soooo today the bar stools come and AGAIN they are wrong.......Are you really running a corporation like this??? I am out of town and had to have someone at my house for the delivery. I called my local Rooms to Go again. I was told my sales associate was not in and again the manager was not in. I asked how that can be? I was told the assistant manager was running the store today but he was at the bank. I WANT MY MONEY BACK and come get your bar stools.. I will be reporting this to the better business bureau.
The worst level of customer service, the delivered my furniture (TV Console) 4 times and each time it was damaged. they tagged it for inspection and it still was sent damaged. never again
I bought several Thousand Dollars of furniture. I could not even get it delivered. I finally had to cancel the order. I would rather spend more money than buy anymore furniture from these guys.
I had the highest expectations for my new furniture. Unfortunately, I was highly disappointed. I spent over 3,100.00 on living and bedroom pieces. All was damaged except end tables. I called your Customer Service Department and they were extremely rude. Then, they said because it was so many pieces (as if it was my fault) I need to move furniture to take pictures. I do and sent them in. The pictures show: wear on the right arms on couch and love seats, chips on coffee table, chips and scratches on dresser, different knobs on dresser and night stand, night stand has a chip off piece of wood on rear corner, and head board has uneven painting! The funny thing . . . I had to call your corporate office just to get a "We apology." For a "Senior Citizen" purchasing this much furniture on a "Social Security" budget, it was a major sacrifice. The treatment I received . . . was unacceptable. I will be tweeting and face booking this experience. NOTHING (absolutely nothing) compares to good old fashion Customer Service (especially if it was your error delivering damage products). I am very disappointed (to say the least) and will Never purchase from you again.
We're very sorry to hear of all the issues and the treatment that you received. We would be happy to look into this for you and provide you with the customer care that you deserve! Please contact us at your earliest convenience so that we can work on getting this concerns resolved.
How may I get in contact with someone to help me with my issue on customer service I received from a manager today? I'm trying hard to get the regional manager number but she will not give me the number?
I purchased a living room set, a mattress and a high top 5 piece dining set for my son David Costa at your store on US 19 in Pinellas Park. I have throughout the years recommended your store to many that have moved here and even out of state friends and family, along with purchases of my own for many years. I was shocked at the price that we were charged for delivery. The manager claimed that we were charged for 3 rooms! It was a small table and 4 chairs and a mattress. The mattress was almost $1500.00 he could have purchased very easily at a mattress store and had free delivery! Then my husband waited for the delivery and when he came home said they would not put the coffee and end tables together!! They are very heavy and required 2 people, so my husband had to go back to my sons to help him!! Not at all satisfied this time.
I took my brother yesterday to rooms to go, we were in the store for at least 2 hours. Our sales associate was very kind and understanding of his situation- or so I thought so.
My brother is mentally challenged and is a member of Options, LLC which is an assisted living program that help mentally challenged people live on their own. He was able to purchase his own home last year ( how awesome is that?) However he received significant damage to his home during a bad storm in Louisiana and lost all his contents...
I throughly explained to the sales associate the situation and during the entire process he was very thoughtful and kind- we picked out 3 rooms of furniture and spent nearly 8 thousand dollars. After dropping my brother back at the group home, I took out the invoice for a closer look...wow am I surprised how he slid in a number of things that he did not verbally discuss with us...protection plan for the sofa and love seat, mattress protection plan, pads to go under the rugs, and on top of that charged us 59.99 for a discount program which I had NO clue he was doing. I was under the impression we got the discount due to the volume of items we purchased. Needless to say he tacked on 300 dollars in hidden charges and along with a 315.00 shipping cost, that is money that my brother can/could use to get the other items still needed for his home, it was a total lost. I explained this to the sales associate and at this point I am not sure if we will cancel the purchase ( as my brother is elated with his choices) and was like a kid in the candy store, his mental capacity is about 8-10 years old- he is actually 51 and has held the same job for 14 years. I feel like this sales person took advantage of a very delicate situation and I have a good mind to get the media involved.
Thinking of looking into other options.
Rooms to go is horrible. We were due to get baby furniture delivered Saturday 1/7/17. We were told due to snow it would be rescheduled for Monday 1/9/17. Monday got a call that the truck had an accident and it would be delivered Wednesday 1/11/17. Relieved a call on Wednesday that they had truck problems but assured us it would be delivered today Thursday 1/12/17 between 2 and 6. Relieved a call at 430 saying they were running behind and could deliver between 10 and 11 at night. Needless to say I was not plesent on the phone, told them how ridiculous that was and I was expecting it to be delivered before then. They stated they would have a supervisor call me, yet to her from him. I will NEVER buy anything else from them. I now have a 1 year old grandson that has been without a bed for a week. I have NO IDEA when his bed will arrive if it comes at all!! Very disappointed!
Very sorry to hear this! Please contact us at your earliest convenience, we will be happy to assist you in any way that we can!
I've had three tables sent out all three have been damged. When does this end
We would happy to help bring these issues to an end for you! Can you please contact us so that we can provide you the customer care that you deserve?
This is the absolute worse service I have every received in my life. Have had five maybe six unsuccessful deliveries with my son's twin beds. This was suppose to be his Christmas present that i ordered in November to be delivered on Dec. 24th. it is Jan. 12th at 10 o'clock at night still waiting for my delivery to come UNDAMAGED!!!
This sounds terrible! We would love to see how we can help get this resolved for you! Please contact us when you can, we look forward to hearing from you!
I have never in my life had such horrible service. They have made 4 trips to my house and still can't follow directions. Whoever loads the truck can only be able to lift. They can't read. They don't call ahead. They don't give you a 4 hour time frame. They make you waste your time and day waiting. I will never order from RTG ever ever again.
Sincerely pissed off customer waiting again for the fourth damn time on sorry ass delivery people who dispatch cannot contact.
Sorry to hear about your experience thus far! We'd be happy to look into this and see how we can help! Please contact us at your earliest convenience! We look forward to hearing from you!