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Ross Stores

Rating
0.913043
Web
www.rossstores.com/
Related
Ross Dress for Less
Address
4440 Rosewood Dr.
Pleasanton, CA
94588
Phone
(925) 965-4400
Twitter IDs
@IgotItAtRoss
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Rizzo - 3 d 20 h ago

0

My local Ross store is in RIver Grove,IL. This is one of the worst places to The management must be totally undertrained or just plain incompetent. The store is ALWAYS sloppy. Maybe someone should take a look at Marshall's and T.J. Maxx. These stores are always organized. The River Grove location has been out of big bags for 3 weeks. That is just poor management. The cashiers are rude and just say buy a bag for 99 cents. WHy should I pay because the store cannot supply a bag for my purchases. This particular cashier was smug. When I said I would contact corporate she laughed. I worked retail for over 20 years and would never get away with that behavior. When I see a Ross commercial I laugh. WHere is that neat store located? I spend a lot of money at that store. Totally unprofessional!

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Shaw - 45 d 20 h ago

This is a store located in Hot Springs, AR. Being employed at his store is like being in a war zone. You have to suit up in armor daily because you don't know what battle you may have to fight. Management is pathetic! They are unethical, two-faced, just downright unprofessional. The GM is non-trust worthy. If you have anything going on in your life, that you don't want made public, DO NOT GO TO THIS GM, it will spread quicker than wildfire. The ASM, is a joke; she fraternizes with this one employee, whom she co-signed a car loan for, and then takes hours from other employees, in order for him to pay for this loan. She also comes into work, hungover, and late. The turnover rate for management at this store is extremely high, Ive seen them bully those that are looked at as weak, and even been told from management, that they dont fire people they dont like, they just take their hours, and this forces them to quit. The pros of this job, is the pay for a part time job, The Cons of this job, is its a hostile work enviornment, no union to fight for

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Flagged for review. 
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Barbara L - 45 d 17 h ago

3

I live less than a block from the Ross store, #1320, in El Cajon, Ca. The store offers a 10 % discount to seniors on Tuesdays. I know this because there used to be a big sign in front of the store. I live in an apartment complex for seniors, and have visited the store often, many of our residents do also. However I visited the store on Tuesday, August 13, with a friend, and neither one of us remembered to ask for our discount, until the next day. I made a purchase of $83.23, and I am considering returning everything to the store for a refund. I know your policy..."you don't want to offend anyone by asking if they are a senior". What a load of you know what! You don't want to give the discount and you count on seniors forgetting to ask for it. One day I remembered just as I finished paying for a purchase, and asked the cashier if she gave me the discount. She said,"You didn't ask for it, and I can't do it now, sorry!" it was like she was saying. "If you're too stupid to ask for it, you don't deserve it!" If my purchase had been-___

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Anonymous - 4 d ago

How rude Ross has the Rudest employees in the World.

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Cathrenine m - 16 d ago

3

es, namely DD's Discount and Ross. I have enjoyed shopping at these stores but as of today I will no longer and is advocating for others to avoid shopping at any of your outlets until you change your restroom policy.

This evening, I was shopping at your DD's Discount store in Jonesboro, GA and had a very disturbing experience. After shopping in the store for over 1/2 hour I felt the need to urinate but continued shopping hoping to finish soon however, nature would not wait. I arrived a

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Dancing - 12 d 3 h ago

4

I was in the Yucaipa store on October 5. I made some large purchases. When I left and got home I found that they had not given me a large bag with large items in it. I live quite a distance in the mountains away from the store. This is the 3rd time this has happened to me with the same store! And the last time I had made a lot of fall Jack rating purchases and the gentlemen at the register told me to drive my car up and he would load them all for me. When I asked him are you sure you got everything he said yes ma'am I did! I got home and there were 2 bags that were still left at the register. Now mind you they never once tried to contact me by looking up the transaction number in the name of the credit card and find my name in the phone book. No! I had to call them both times and drive back down at my own expense. This evening I talked to the store manager rudi. She said there is nothing she can do about it. They get busy on the weekends and they get distracted. I said police she could do is offer me a free can of soda or a bottle of water for me having to drive back down their. She said we to can't do anything for our customers. I explained to her this it's happened multiple times and they have been large purchases over $500 each time period I said you might want to encourage your customers to come back and spend their mo..

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Anonymous - 4 d ago

Soso sad I deal with a bunch of wicked cashiers evertime I go this location where I live.

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Anonymous - 12 d 8 h ago

1

I was in the Yucaipa store on October 5. I made some large purchases. When I left and got home I found that they had not given me a large bag with large items in it. I live quite a distance in the mountains away from the store. This is the 3rd time this has happened to me with the same store! And the last time I had made a lot of fall Jack rating purchases and the gentlemen at the register told me to drive my car up and he would load them all for me. When I asked him are you sure you got everything he said yes ma'am I did! I got home and there were 2 bags that were still left at the register. Now mind you they never once tried to contact me by looking up the transaction number in the name of the credit card and find my name in the phone book. No! I had to call them both times and drive back down at my own expense. This evening I talked to the store manager rudi. She said there is nothing she can do about it. They get busy on the weekends and they get distracted. I said police she could do is offer me a free can of soda or a bottle of water for me having to drive back down their. She said we to can't do anything for our customers. I explained to her this it's happened multiple times and they have been large purchases over $500 each time period I said you might want to encourage your customers to come back and spend their money at your store. But this type of ridiculous behavior and not even willing to give me a discount on my next purchase is why I won't walk in that store again. I will take my spending power somewhere else because of how I'm being disrespected when every time this has happened it has been the store error. And they totally admit that!

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Susann askins - 12 d 11 h ago

I was shopping in your store today located on Richmond Hwy, Alexandria, VA. While waiting in line to check out a little 3 yrold noy in front of me began coughing and vomiting. He kept vomiting about five times. It was all over the floor no one seemed to know what to do. The mother ad child left the store while the rest of the staff started looking for something to clean it up with. No one could find paper towels or a mop much less appropriate cheicals to clean it up. I asked if they didn't have someone to cean things up, yes but only in the mornings. You really need to address this type of situation. I considered calling the fire department but didn't. What is the. Protocol? Normally you would have someone experienced in cleaning such matter...... I went ahead and stepped around this mess on the floor and. Checked out but it has bothered me since I left your store. . I called another store to see if they knew what should be done...they didn't. They suggested using toilet paper... so at the very least there should be paper towels at every checkout. Who knows what this child is sick from...I hope nothing. Thank you for your time ad I hope the next. Time I go in there I see some cleaning material available. It is that season!,,flu season! Hope no one gets sick!

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Catherine M - 16 d ago

0

I am a regular and long time customer of your stores, namely DD's Discount and Ross. I have enjoyed shopping at these stores but as of today I will no longer and is advocating for others to avoid shopping at any of your outlets until you change your restroom policy.

This evening, I was shopping at your DD's Discount store in Jonesboro, GA and had a very disturbing experience. After shopping in the store for over 1/2 hour I felt the need to urinate but continued shopping hoping to finish soon however, nature would not wait. I arrived at the entrance of the restroom only to be stopped by an associate who kindly informed me that "there's no public restroom." I told her to look at my shopping cart I'm a customer, she just repeated what she'd previously said. I asked for the store manager and was told "they're in the front."

I went up front and asked for the store manager and a cashier said she was the manager. I proceeded to explain my predicament and what her associate had told me, and I begged her to let me use the restroom as I really need to go. To my surprise, the manager recited the exact words of the associate, when I said to her that I'm a customer, she further add, "I only work here, there's nothing I can do, I just came back and that's the new policy from corporate." Needless to say, I left the shopping cart with all the merchandise in it and walked out of the store, while walking out, the manager repeated "I only worked here."

With that said, I am imploring you to please be mindful and caring about your customers and withdraw this restroom policy. What rational reason do you have to put such a policy in place. People spends hours in your stores shopping, what should they do when nature calls? Do you think it is okay for you to only exchange money for goods and that's all? Do you think it is not your concern if your customers need to relief themselves therefore you will not provide the courtesy of a restroom to facilitate their nature call?

Please, please abolish this policy immediately. Thank you for your immediate attention and prompt response to this pressing inhumane policy directed toward your customers.

Respectfully

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Countrygirl21663 - 54 d 28 s ago

0

I was in your Waynesboro Store #1171 8/27/2019 to return 2 shirts. Not realizing there was a time limit on returns. (who reads the back of a receipt) I was given store credit which will never be used. We normally don't shop at Ross and definitely will not now since the employees there don't seem to care about the customer. My mother phoned to speak to a manager and was put on hold and after a amount of time hung up and called back and was told he just left to go to lunch. My mother discussed the situation with the person that answered the phone and she didn't make the situation any better. When asked what the managers name was she said Chris and his last was Brooks after asking again. when I asked her name she would only say Pam. I could understand if we didn't have receipt or the tags were not on the clothing.. As the conversation continue she hung up on my Mother. I feel like we have been ripped off $23.14 and we will NEVER get it back. I was brought up the customer is always correct and with Morales and values but today I lost my Jesus and realize we don't live in a country of love and peace anymore we live in a GREEDY country and those who could care less about there customers!

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Anonymous - 45 d 17 h ago

Maybe you can find your Jesus again and he can help you and Morales.

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Cat - 23 d ago

3

The customer is NOT always right. If the receipt says you have so much time to return it, and you come after, why should they bend the rules for you? You even just said you didn't read the receipt. At least they offered store credit.

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Desiree - 28 d 14 h ago

Worst kept store in downtown miami, Florida. #300 store #. Filthy, cluttered, merchandise all over the floors.one biscayne blvd. 33131 zip code.

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Jennie Olivas - 41 d 13 h ago

4

Good evening I went to your El monte store in California (store 1524).I was informed that no foid or drinks are allowed while shopping. I can understand children but an paying customer. When I ask the manager she stated it was post. When I stepoed outside I can not even see the sign that states no foid or drinks. If this is new you should post where it is visible.

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KKgate - 42 d 21 h ago

0

This applies to ALL ROSS stores. It used to be a good place to go for a bargain, lots of inventory and variety. Not any more. Now if u want to buy a bra, you have to buy two or even three sometimes. Now if u want a bed sheet all you'll find is microfiber crap that is miserable to sleep on. Now there is NO COTTON to be found in the line of clothing that is AWEFUL.... ALL POLYESTERS .... Now if you want a rug for your home, all you have to choose from is faux fur or polyester... No more jute options. Ross has become,DD's, people. I don't shop at DD's because their merchandise literally discinyigrates. Some times even befor you wash it. Now they sell 90% garbage.

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Barbara T. - 59 d 1 m ago

2

I live less than a block from the Ross store, #1320, in El Cajon, Ca. The store offers a 10 % discount to seniors on Tuesdays. I know this because there used to be a big sign in front of the store. I live in an apartment complex for seniors, and have visited the store often, many of our residents do also. However I visited the store on Tuesday, August 13, with a friend, and neither one of us remembered to ask for our discount, until the next day. I made a purchase of $83.23, and I am considering returning everything to the store for a refund. I know your policy..."you don't want to offend anyone by asking if they are a senior". What a load of you know what! You don't want to give the discount and you count on seniors forgetting to ask for it. One day I remembered just as I finished paying for a purchase, and asked the cashier if she gave me the discount. She said,"You didn't ask for it, and I can't do it now, sorry!" it was like she was saying. "If you're too stupid to ask for it, you don't deserve it!" If my purchase had been under $20 I wouldn't be so upset. Why do you even bother to offer the discount, if you don't really want to honor it? But we know why don't we, because most seniors are aware of the discount, and it was designed to generate business on a slow weekday. and you knew a large percentage of seniors are forgetful! I am printing senior discount card reminders for any of my neighbors who want one, it may help them to remember to ask for the discount before they pay.

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Anonymous - 45 d 17 h ago

They really can't ask you about your age. I worked in a store similar to this and unfortunately there is nothing the cashier could do.

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Ross Warrior - 46 d 37 m ago

0

This is a store located in Hot Springs, AR. Being employed at his store is like being in a war zone. You have to suit up in armor daily because you don't know what battle you may have to fight. Management is pathetic! They are unethical, two-faced, just downright unprofessional. The GM is non-trust worthy. If you have anything going on in your life, that you don't want made public, DO NOT GO TO THIS GM, it will spread quicker than wildfire. The ASM, is a joke; she fraternizes with this one employee, whom she co-signed a car loan for, and then takes hours from other employees, in order for him to pay for this loan. She also comes into work, hungover, and late. The turnover rate for management at this store is extremely high, Ive seen them bully those that are looked at as weak, and even been told from management, that they dont fire people they dont like, they just take their hours, and this forces them to quit. The pros of this job, is the pay for a part time job, The Cons of this job, is its a hostile work enviornment, no union to fight for you. Your pretty much on your own. So when Im scheduled to work, Im always prepared for war. Corporate really needs to do some in depth investigating, because it comes off as they care nothing for their employees, only dollar signs.

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Me - 59 d 15 h ago

Yes I work at ross dress for less at 27 ave and 101 in phx az and there is so much favoritism it's not even funny yet I bust my ass all the time when I'm at work and get scheduled maybe 3 days a week then they cut it there to I'm so tired of it

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DianaDecHerdz. - 61 d 16 h ago

0

The #0009 Store in Santa Rosa Ca... Montgomery Village is so terrible... "The Stock Team"; run for my friend Dora Aguayo, thlink because they have been working for Years they know everything... I have been working for this store for about 2 years, and thanks to my friend Dora Aguayo I got promoted to be leader of "The Stockroom"

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Anonymous - 62 d 16 h ago

Please remove Edgar at Tacoma Washington from his position he ABSOLUTELY should not be in customer service. He will not help people resolve issues just says Call the police and walks away.

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M Degnin - 62 d 18 h ago

Ross store in Crestwood Il is totally trashed every time I shop there. Terribly mismanaged. Long lines long wait never enough cashiers. Store is in complete disarray. Please send some one to inspect!

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Anonymous - 62 d 18 h ago

0

Recently at work I talk to a person regarding losses that I have caused to the company He than made me sign a paper stating that I will pay back $175 dollars That I caused the company in losses, He proceeded to ask if I can pay back the losses I cause the company. However I comply signed the paper and Also wrote about what we talked about that day and signed too. After that He left the office so I asked my manager for copies of those papers and they said they couldnt give me any because the case was still open.Never did I once said I stole anything I did said that I problaby made a mistake or probably got confused obviouslty I am not going to steal stuff When I have been workin at Ross for almost 4 years now. People make mistakes all the time. They told me I was going to be put on paid leave until the investigation is complete and I was going to receive a call back telling me when I could be back at work. So on Friday I left early from work and I never heard anything back from them until right now Tuesday a voice mail from the assitance manager saying that "I could go pick up my last pay". Until right now I have no idea what is goin on with the investagation but I guess the outcome of it is me getting terminated from work throught a voice mail. It took me by surprice that I was fired theough a voice mail without any reason unless she was planning on telling me why when I go get the check. I guess it was fun working at Ross while it lasted being Frond End Supervisor was nice! It was not nice getting terminated just like that for a mistake. On Valentines day I receive a call saying if I could pay the 175 through the phone and also they told me there was a restitution charge of $500 dollars. When I ask them for the copy of the documents I sign they said they didn't know about that. Very terrible

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Miami 137 & 56 st - 63 d 17 h ago

1

ATTN: district manager Miami fl 137 ave and 56 st, I was at your store on Saturday at 3 pm there were 70 customers on line with only 2 cashiers. I personally saw more than 10 customers leave when they were ready to pay because of huge line. I asked manager why only 2 cashiers and the reason was because sales were slow the week before so they had to cut hours. I hope you take into consideration the sales you are loosing when customers leave because of the huge line. If you look at security cameras you will see how many leave without buying because of the line to pay. But yes there were plenty of security guards at the door greeting and walking around.

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