On 6/15/19 I made an attempt to enter your Baker, Louisiana Roses Express Store. As I approached the entrance, an associate was explaining that "the system" was down and customers were not allowed to enter. Two customers ahead of me were told the same thing, but entered anyway. I asked, "Ok, enter or not?" Looking confused, he stepped to the side and I entered only to encountered another associate who sourly said, "We are asking customers to leave the store. That was a lie, as there were customers browsing and waiting for the system to come back up. Associate said "the system" had been down for thirty minutes and may come back up at anytime. Maybe she was angry that other customers before me had ignored her and treated her like dirt. She attempted to raise her voice, so at that time I left the store. Within a few steps of being outside, a male associate rushed out to say "the system" was up. I thanked him for the information and continued to leave. Please know, I live ten minutes from this store, spend money there an average of twice weekly and I work with people who also shop there.
Suggestion: when system is down agsin, management should.
1. Put System Down sign on door.
2. Lock door until business resumes.
3. Do not allow any customer to enter.
4. Place calm, pleasant, articulate associate to communicate with public.
The management strategy used 6/16 will result in irate public, lost of future customers and bad print on social media.
Please know I will be shopping ( as I did that afternoon) at a different vendor, s greater distance away.
You have lost a faithful customer because of poor customer service.
Yesterday June 13 I purchased items at the Florissant Missouri store. I realized a bracelet was not in the bag.
the store had already closed so I called the next afternoon and was told it was there and just bring my receipt to pick it up. I went to the store and was told that I had not been charged for the bracelet. I was a little confused because item on the receipt was the same price as the bracelet. I did purchase the bracelet because I really liked it and wanted it. Once I got home I realized that the item description for the purchase I had just made was the same as the bracelet description from the day before. I then realized that the bracelet I bought before must have been placed back in the jewelry case and sold and I was given the one that was left (there were two just alike the day before and others with different colors). I am truly disappointed that the store did not take responsibility for their error. It is not about the money, but the principle and how this was handled. I shop there all the time because it is in the community and I try to patronize it.
Disappointed with service today.
I was racially profiled at the Ross store at Massaponax in Spotsylvania county today 6/14/2019. I bought a suitcase worth $89 plus a thermal flash worth $10 while my brother bought items worth $179 and we are usually frequent customers at that location but today they watch us like hawks today and when got to the counter to pay for the merchandise, just like I knew, I told the cashier to ensure the beeping tag was off the suitcase and he assured me every tag was off the merchandise but funny enough, when I got to the door, the alarm went off because the cashier did not remove all the tags like I requested and before I could turnaround the shift supervisor and another cashier pounced on me and grabbed my merchandise and tore it open and seized my receipt and the merchandise even after verifying that I have paid for the item, they refused to let me go and held on to the items. I told them they were making mistakes the were whispering to each other, I'm sure preparing to call the police, I told them that I paid for the items and that they should give me my stuff they refused that I may have paid lesser than the bag was worth and they tore open my bag and ransacked everything in it but when I asked to speak to the manager but Billie Jean Carnes and Nina Johnstone refused to call the manager and were mockingly telling me I won't be able to see the manager. Luckily for me I saw a board where names of the manager and the district manager was and called it. Then a staff came from the backdoor and I requested she give the corporate number since the other staff refused and she obliged and gave me the corporate number. When I finally spoke to the District manager John Gorczyk he made it a point to interrogate me and defending the employees that they did the right thing and sarcastically asked what I meant by being racially profiled and I got off the phone when he said he will "investigate it" whenever he finds time to be at the store. Bottomline is that I had my share of being racially profiled at the Ross Store in Massaponax, Fredericksburg va 9773 jefferson davis hwy, Fredericksburg va in spotsylvania county and I have been shopping there for about 7 years but today they had it for me for some reason and embarrassed and humiliated me. On my way to return the items I bought after consultation, I don't think they deserve my dime and I can take my money to khols store nearby or even walmart where they respect and care about customer. I think the management should really retrained the employees not to think that African Americans are threats or comes into the store to steal. I have never been humiliated the way they treated me and my family today. I wish never to go in there ever again after returning these item. I am parting ways with Ross in Fredericksburg today because of racial profiling done to me and my family and I would not recommend people to the store until the right thing is done by me I will be careful going in there next time because it might happen again.
Please check your employees in the Delray Beach, FL. store on Linton and Federal. They are unprofessional and mean spirited.
I strongly feel that your corporate office need revise your return policy on ladies items such as your bra's. If the item is defective or fails one should be allowed to return the item , especially when flaw in desiegn comes into play.q
The Ross store located in Golf Mill Shopping Center, in Niles, IL does not allow customers to try on bathing suits. The other store located in Niles, does . I was told I would have to purchase the suits, go home and try them on, and if they don't fit, I can return them . I have been purchasing my bathing suits from Ross for years, including from this store, now suddenly no one can try bathing suits on. I go through a lot of suits as I go to the indoor pool 5 days a week. I certainly am not going to purchase 4 or 5 suits and take them home to see if they fit. This is the most ridiculous policy I have ever seen, and why is it only at the store located in Golf Mill in Niles,Il
It is actually a health board concern, the health board won't allow Ross stores to sell bathing suit or underwear due to close nature of the garment to private areas. Ross takes a loss, then prices would go up. The Stores are trying to be as politically correct as possible! Would you want to buy underwear someone had tried on or returned? And actually it states on the back of the receipt that underwear and bathing suits once worn are not returnable,
Trying on bathing suits in the store, I would think most people are wearing under pants, if they try them on at home, they could be butt naked, then return them. You cannot return bathing suits if the protective shield is removed from the crotch of the suit, otherwise bathing suits are returnable Under pants usually are true to size and you know what size you wear, you don't need to try them on. Not all bathing suits fit the same, the only way to know if one fits , is by trying it on. If there are 4 or 5 suits that I like, I certainly wouldn't be buying them just to see if they fit or if I like it on. I have purchased 3 or even 4 suits at one time, but only after trying them on and liking them. There's a big difference in trying under garments on and trying bathing suits on.
I walked out of Ross dress for less in Cape Coral today for the fifth time in a year and a half. 2 cashiers and a line 10 people deep. Disorganized store and very few people speak English (?) really? Just thought corporate office should know how horrible this store is!!!!
It's the United States of America. Speak ENGLISH!
The U.S. does not have an official language. I bet if you went to London you wouldn't understand half of what they were saying in English!
YES GO TO SCHOOL THE OFFICIAL LANGUAGE OF THE-UNITED STATES OF AMERICA IS English!!! Ding dong
You are so funny i love it i been reading your replys and now im stress free lol thank you
Corporate knows! !They don't care either. Read my post
5/19/2019 Store 1862
Topic -- Insensitive Tall Black Bald RUDE Security Guard Insults Mother and Daughter while shopping in store
So me and my daughter walks in this terrible ross store minding our own business and this guard starting to
follow us around so I got uncomfortable and said to my daughter I don't know why this man is following us around
like were stealing, So he turns around and says am not following you am doing my rounds and I told him no your standing in one spot watching us mean while other are probably stealing, SO he says don't worry am doing my job
so my house is paid for And says to me is your house paid for probably not that's why your shopping at ross And he says if I didn't like it there's the door leave, He is arguing with the customer like he was a manager or something , And as we proceed to go and pay for our stuff I ask the girl at REGISTER 6 TRANS 3772 ASSOCIATE 981974
What the name of the security guard she acted liked she didn't know who I was talking about she says she didn't know anybody who works her like that RIGHT So you gonna tell me she doesn't know her co workers RIGHT
I WANT BOTH OF THEM FIRED
It's breaching privacy to give our fellow associates names, so I don't see why you want her on the chopping block because she was following protocol but not given a total stranger someone else's info and I'm particularly curious as to how you got her employee number
Why do you not provide any defense for the black guy?
Actually every single Ross store displays employees numbers right on the bottom of your receipt.... and doesn't anyone wear name badges anymore? The Ross store I shop at or have ever been to they sure do!
That whole story is very one sided. How did your house even come up in conversation?
Why do all the stores not let you take carts out? It's really annoying when they sell a decent amount of bulky home items and you're expected to carry them all out. I'm just curious on why they have this policy.
Because people like to steal them so to avoid them getting stolen they just don't let the carts go out.
If they started allowing people to take carts out they would raise their prices and blame it on needing employees to bring the carts in.