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Ross Stores

Rating
1.048257
Web
www.rossstores.com/
Related
Ross Dress for Less
Address
4440 Rosewood Dr.
Pleasanton, CA
94588
Phone
(925) 965-4400
Twitter IDs
@IgotItAtRoss
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Deborah Mitchell - 12 h ago

4

Always the same problem, there are 12 cashier stations and only 2 cashiers working at any time you come to this store or actually almost all your stores. Never seen more than 5 cashiers working at the same time, and the line of people is huge. If you ask the Manager,

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Anonymous - 1 d ago

1

Always the same problem, there are 12 cashier stations and only 2 cashiers working at any time you come to this store or actually almost all your stores. Never seen more than 5 cashiers working at the same time, and the line of people is huge. If you ask the Manager, there is always an excuse. Come on ROSS you need to hire more cashiers!!! You lack on Customer Care skills for sure

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Anonymous - 2 d 5 h ago

0

I experience something terrible at Ross in Memphis off Summer Ave. The manager Angelique calls her employees dumb or slow very insulting. When the worker stands up for themselves she threatening them with their job. I know this company probably don't care because when her supervisor visited the store he basically agreed with how she treats her workers. Angelique is really being a bully and your company condone her action. So I can only imagine what the other workers have to endure from Ms Angelique just to keep their job. We already know her job is secured because her supervisor agree with her actions.

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Deborah Mitchell - 3 d ago

I shop at Ross Stores all the time I brought some boots from one of your store for a Christmas present, I brought them for 39.00 dollars they did not fit the person I that bought them for. When I returned them I did not have a recipe so when she scanned it she told me she would have to refund the at a sale price of 16.00 so because they did not fit and I really could not do anything with them I took the money but was not happy about this.The problem I had is when I went back in they had them on the self for the same price I brought them at 39.00. I asked the manger about this she said the must have forgot to mark the down, but did not try to find where they were at. this is your store in Grandview Mo I walked through the whole store and could not even see where anything that was brought and brought back was mark down. I also shop at the one in Raymore Mo they had things mark down that were returned. In Grandview you always have to use dressing rooms in the the front of store that are not really dressing room your restroom and dressing in back of store are rearly opened.

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Ms. Douglas - 26 d 7 h ago

0

Just experienced the worst customer service from your store manager Kaneisha I think that's her name however I'm sure it's started with a K. Rude and not curiosity at all this morning as I made a purchase and inquired about some loose blocks to a game that was left alone with the game even being present. I will surely attempt to leave a review for this

location her in Memphis @Germantown Rd regarding poor management skills.

Concerned Customer

Cherrica Douglas

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I HAVE A TERRIBLE BAD EXPERIENCE TO BUY IN THIS STORE NEW AT NORTH HOLLISOOD CA, 91606 - 8 d 33 m ago

My name is MARNIE PEREZ I HAVE ATERRINLE EXPERIENCES TLO BUY IN THE NEW STORE ON NORTH HOLLYWOOD I BELIEVE THIS EMPLOYES NEED MORE PSYCHOLOGICAL AND EDUCATIONAL TRAINING.

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Rich Dana - 12 d 14 h ago

4

(SPAM)

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Dana - 13 d ago

1

My name is Dana and I visited your Hiram georgia store today where I have visited many times. Today I was checked out by a "Maya " that was on her name tag. She was rude and had zero customer service skills. She carried on herself as if I wasn't even there but she was checking me out. Like she hated her job. Then when I try to help her bag my things she acted as if it bothered her and she goes to hind s bigger bag I say oh here is a bigger bag she snapped and said I'm not looking for a bigger bag. I then call her out and say oh you could be a little nicer I'm only helping you... she adjusted somewhat and made sure to tell me thank you for shopping at Ross. Even that came out like a struggle. I had a friend with me and she was in shock over how she acted and actually suggested I make this complaint. She needs serious customer service training. I would never want anyone to get in trouble but if she treats everyone like she did me, Ross needs to be made aware!

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herb derbie - 26 d 10 h ago

4

(SPAM)

Flagged for review. 
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Ms douglous - 26 d 7 h ago

5

Just experienced the worst customer service from your store manager Kaneisha I think that's her name however I'm sure it's started with a K. Rude and not curiosity at all this morning as I made a purchase and inquired about some loose blocks to a game that was left alone with the game even being present. I will surely attempt to leave a review for this

location her in Memphis @Germantown Rd regarding poor management skills.

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Hector Solis - 23 d 10 h ago

3

Just experienced the worst customer service from your store manager Kaneisha I think that's her name however I'm sure it's started with a K. Rude and not curiosity at all this morning as I made a purchase and inquired about some loose blocks to a game that was left alone with the game even being present. I will surely attempt to leave a review for this

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April lockin - 25 d ago

0

I visit the Ross on Holcomb bridge rd & was very disappointed the manager on duty (eboni) was very rude and disrespectful. I was asking for a manager she was just standing there next to me and didn't even say a thing ! Then also raised her voice at me as well...

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Anonymous - 39 d 14 h ago

(SPAM)

Flagged for review. 
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eli So - 39 d 5 h ago

5

may teenage daughter was next to me. I proceeded to help because I didn't mind helping, as she was removing the security tags. I paid my first pile, being I had separated my daughter's purchase from mine.

I laid the second pile on the counter. She went and brought the Rack for the hangers and placed it behind me and asked that I hung the empty hangers after remo

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maggie - 32 d 13 h ago

4

I was here recently in Franklin Indiana at our new store; unfortunately, I saw something I wanted and called back to see if it was still there...But much to my dismay a extremely RUDE rude manager and another Hispanic cashier refused to go check for me?

Although, I do like the selection, there is nothing there I can't get elsewhere? NOBODY has to put up with such disrespectful cashiers and managers.

Not worth the trouble to call! Maybe teach your workforce that servant leadership skills go hand in hand with customer SERVICE!!!

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Anon - 30 d 18 h ago

4

Ross is not a discount store like Target or Walmart. They do not have people to look for items for you. The point of off-price business model is the customer benefits off of the no frills added extras. You will pay half the price of Target, other discount stores and half or more off of mall store prices. If you want to check if something is available, you need to physically check yourself. Maybe it's your ignorance the employees were offended by? Think about that.

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Beach RENTALS - 32 d 4 h ago

4

42 persons in line and only 3 registered open, people are pissed. Asked manager to open another register and she simply said "no" very rude. Wont return to this locatio

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maggie J - 30 d 12 h ago

4

I was here recently in Franklin Indiana at our new store; unfortunately, I saw something I wanted and called back to see if it was still there...But much to my dismay a extremely RUDE rude manager and another Hispanic cashier refused to go check for me?

Although, I do like the selection, there is nothing there I can't get elsewhere? NOBODY has to put up with such disrespectful cashiers and managers.

General profile image

Anonymous - 39 d 14 h ago

(SPAM)

Flagged for review. 
General profile image

eli So - 39 d 5 h ago

5

may teenage daughter was next to me. I proceeded to help because I didn't mind helping, as she was removing the security tags. I paid my first pile, being I had separated my daughter's purchase from mine.

I laid the second pile on the counter. She went and brought the Rack for the hangers and placed it behind me and asked that I hung the empty hangers after remo

General profile image

maggie - 32 d 13 h ago

4

I was here recently in Franklin Indiana at our new store; unfortunately, I saw something I wanted and called back to see if it was still there...But much to my dismay a extremely RUDE rude manager and another Hispanic cashier refused to go check for me?

Although, I do like the selection, there is nothing there I can't get elsewhere? NOBODY has to put up with such disrespectful cashiers and managers.

Not worth the trouble to call! Maybe teach your workforce that servant leadership skills go hand in hand with customer SERVICE!!!

General profile image

Anon - 30 d 18 h ago

4

Ross is not a discount store like Target or Walmart. They do not have people to look for items for you. The point of off-price business model is the customer benefits off of the no frills added extras. You will pay half the price of Target, other discount stores and half or more off of mall store prices. If you want to check if something is available, you need to physically check yourself. Maybe it's your ignorance the employees were offended by? Think about that.

General profile image

Beach RENTALS - 32 d 4 h ago

4

42 persons in line and only 3 registered open, people are pissed. Asked manager to open another register and she simply said "no" very rude. Wont return to this locatio

General profile image

maggie J - 30 d 12 h ago

4

I was here recently in Franklin Indiana at our new store; unfortunately, I saw something I wanted and called back to see if it was still there...But much to my dismay a extremely RUDE rude manager and another Hispanic cashier refused to go check for me?

Although, I do like the selection, there is nothing there I can't get elsewhere? NOBODY has to put up with such disrespectful cashiers and managers.

General profile image

Rita - 30 d 16 h ago

5

I love Ross I love the selection the variety the prices I don't care if they have only 3 registers open and 50 people in line if you appreciate the prices you gotta be patient that is how they can afford low prices

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Maggie - 33 d 23 h ago

0

I was here recently in Franklin Indiana at our new store; unfortunately, I saw something I wanted and called back to see if it was still there...But much to my dismay a extremely RUDE rude manager and another Hispanic cashier refused to go check for me?

Although, I do like the selection, there is nothing there I can't get elsewhere? NOBODY has to put up with such disrespectful cashiers and managers.

Not worth the trouble to call! Maybe teach your workforce that servant leadership skills go hand in hand with customer SERVICE!!!

Bought the item I wanted at another store....cashiers and manger fabulous at the other store helping me ...the customer..imagine that ROSS!! IF AT ALL POSSIBLE!!! NASTY MEAN PPL WORK THERE!!!

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Anon - 30 d 18 h ago

4

These people were not rude or they went found the item you wanted so therefore you got what you wanted and were happy? Discover the the treasure.You should read up on Ross.

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Beach Rentals - 32 d 5 h ago

0

42 persons in line and only 3 registered open, people are pissed. Asked manager to open another register and she simply said "no" very rude. Wont return to this location

General profile image

Anonymous - 39 d 14 h ago

(SPAM)

Flagged for review. 
General profile image

eli So - 39 d 5 h ago

5

may teenage daughter was next to me. I proceeded to help because I didn't mind helping, as she was removing the security tags. I paid my first pile, being I had separated my daughter's purchase from mine.

I laid the second pile on the counter. She went and brought the Rack for the hangers and placed it behind me and asked that I hung the empty hangers after remo

General profile image

maggie - 32 d 13 h ago

4

I was here recently in Franklin Indiana at our new store; unfortunately, I saw something I wanted and called back to see if it was still there...But much to my dismay a extremely RUDE rude manager and another Hispanic cashier refused to go check for me?

Although, I do like the selection, there is nothing there I can't get elsewhere? NOBODY has to put up with such disrespectful cashiers and managers.

Not worth the trouble to call! Maybe teach your workforce that servant leadership skills go hand in hand with customer SERVICE!!!

General profile image

Anon - 30 d 18 h ago

4

Ross is not a discount store like Target or Walmart. They do not have people to look for items for you. The point of off-price business model is the customer benefits off of the no frills added extras. You will pay half the price of Target, other discount stores and half or more off of mall store prices. If you want to check if something is available, you need to physically check yourself. Maybe it's your ignorance the employees were offended by? Think about that.

General profile image

Beach RENTALS - 32 d 4 h ago

4

42 persons in line and only 3 registered open, people are pissed. Asked manager to open another register and she simply said "no" very rude. Wont return to this locatio

General profile image

maggie J - 30 d 12 h ago

4

I was here recently in Franklin Indiana at our new store; unfortunately, I saw something I wanted and called back to see if it was still there...But much to my dismay a extremely RUDE rude manager and another Hispanic cashier refused to go check for me?

Although, I do like the selection, there is nothing there I can't get elsewhere? NOBODY has to put up with such disrespectful cashiers and managers.

General profile image

Ross Corp. - 39 d 12 h ago

0

"To a Jew, there is only one thing of value: money.

How he gets it.... makes no difference."

- The Eternal Jew, 1940....4p

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