The manager I had at my store on Gosford Rd in Bakersfield, CA is terrible! He is very rude to his customers and especially the employees. He is someone who should not be in any type of management position since he doesn't know how to treat people. He still owes me money from an undelivered paycheck I never received when I use to work there.
Winter garden store and on receipt said store 1072, I was a customer and I witnessed another customer curse at the cashier and go on and on , the girl called for a manger to handle it and the manger didn't even do a thing I feel so bad for that employee . People are just so rude , they had a board to call the store manager and I was going to you but it was pretty late
A 34 week pregnant woman slipped and fell in the Evansville store today. Wet floor, no wet floor signs and some customers went and got an employee who behaved rude and acted as if it was an "inconvenience" that she fell on their wet floor. That pregnant woman is now in the hospital with preterm labor pain. Could possibly have her baby tonight. No one asked her to fill out an accident report. No employee's asked her if she was okay. Unprofessional. Lacking safety codes and regulations.
I know someone that got a $1,000,000 settlement for the same thing and she wasn't pregnant.
I prefer not to give any stars. I am a frequent shopper of Ross, I go so often I learned names. I also appreciate the deals I often find. Very often Ross lines are long and because it's often, I prepare my mind before I set foot in the store.
This particular day, I decided to visit another Ross because I was in the area. As I stated before the lines are long, so as I walked in, I was happy I had a return. As I'm waiting in the return line, the cashier, Tyree, (which I don't think was her name. She did not have on a name tag so I couldn't see for myself) decided to take someone from the purchase line. I shop in Ross enough to know this is a common practice, but my issue was, she just finished helping someone in the purchase line. So I said to her, I should have been next. She replies, I'm the front end supervisor, I can do what I want. I said it doesn't matter your position, you were wrong. I said, I don't mind you alternating but don't have me waiting. She refused to help complete my transaction by calling Mario to assist me. I explained to Mario that I felt she was wrong. He replied, if the line is long she can do that. I replied I should not have to wait because of long purchasing lines. It's not like I have a entire basket or items to purchase and then my return, I was never with one item. Mario then proceeds to ask me how long did I wait in line. Both Mario and Tyree lack the necessary customer service to upheld the Ross standards.
Aw poor girl you had to wait until it was your turn. They must not realize how special you are.
Come on now Anonymous, you're an idiot! The store plain Sucks. What kind of associate talks to the customer like that?
You really believe the manager spoke to a customer like that without any provocation? If the store sucks don't shop there.
Send someone to the Griffin, GA store to clean house. I've been in the store on more than one occasion and overheard an employee Marquita making very rude, racial and inappropriate comments. Sadly, it seems most of the things I heard were about her coworkers. Not only is she a disgusting person for her racially motivated comments, its also a bad buisness pracctice for you to put someone like that in charge of employees. She was obviously scheming with another girl to sabotage the job of another co-worker, all because (quote) "she can't stand that white ass cracker bitch and will get her fired, bet on that" (end quote) I dont want to go to social media with this but if its the only way to get action....
Is someone just a little bit racist?
Open your ears! Did you not hear her say an EMPLOYEE made those comments! Yeah sounds like yet another low class Ross employee with no skills.
I walked out of Ross dress for less in Cape Coral today for the fifth time in a year and a half. 2 cashiers and a line 10 people deep. Disorganized store and very few people speak English (?) really? Just thought corporate office should know how horrible this store is!!!!
It's the United States of America. Speak ENGLISH!
The U.S. does not have an official language. I bet if you went to London you wouldn't understand half of what they were saying in English!
Hello. I'm contacting someone from Ross Stores in regards of my experience at the store located in 5295 International Drive, Orlando FL 32819. I went to the store on Feb 15th, 2019, around 9pm. When I got to the register I requested to speak to a manager because apparently you guys have a policy in which the customer, after trying the clothes in fitting rooms, the customer itself have to put the clothes back into the hanger and hang the clothes. To me, this is absolutely ridiculous. No other store does that, that's why you hire people to do go backs and recover. I went to talk to the manager, her name is Mary, a Hispanic lady, and I made a complaint with her, I told her that the policy was ridiculous to me and she was very rude. She told me that if that was a different store like Macy's or Target then I would get that service but not at Ross. She told me that if I didn't like it then I could just walk out the door because I wasn't an important customer. That if I leave, tomorrow another 200 customer would still get to the store. She took away the clothes I picked and asked if I was gonna buy them or otherwise she was just gonna put them back. This whole experience was very embarrassing so I left without buying anything.
I feel like not even Goodwill treats people like that. You just lost my business because of that manager, imagine all the business you're losing with that one manager because I don't think I'm the only one that has had issues with her.
All I want from you guys is an apology from her directly because I don't deserve to be treated like that.
And you bring up her being Hispanic why?
Anonymous , don't be a coward, say your name. There are millions of folks named Mary, she was only being specific. Geez, everyone gets so affended. Whiners!
Terrible customer service!! They have closed down the large spacious Ladies dressing room and put up 2 Ridiculosly small Booths in the middle of the store. 8 ladies were standing in line with carts of clothes. It took me 30 min to get in. The manager was approached by several women to open the dressing room, he refused. Said "Corporate" would not allow it. In the name of customer service, FIX THIS!! I will never wait like that again, I'll walk out!
We spend our money at your stores, but you show us how much we are appreciated with nasty bathrooms for customers and employees. There should be a national boycott! As I watch your commercial on TV I think " what nasty liars"
As along time manager I often critique retail establishments and recently visited the Rancho Cucamonga CA store which is one of the cleaner Ross locations that I've visited and can offer a few suggestions.
1.overall cleanliness and aesthetics =c-
2. Long lines-is a peak time scheduling matrix used to identify peak times allowing managers to staff adequately during peak demand?
3.Loss Prevention/Greeter- implies a lack of trust, lack of patron appreciation, and sets the stage for the remainder of the shopping experience. Why not have a employee in a vest not marked loss "prevention" visually check the receipts of those exiting the building like Costco or Walmart now does and then give the customer with a smile and "thanks for shopping at Ross see you next time. non-obtrusive and the customers leaves on a good note
4. A little employee training goes along way-set the corporate standard on how customers are to be treated i.e. with courtesy and respect.
Food for thought
I was shopping in the store the one in Castro Valley CA
Sadunly I heard a very loud voice scream and shouting on an employee
Store was full of castimors I get closer and I seen a store. Manger her, Nam is vallery
E every body I. N the store was shooked
My recmndation to the head court of the rose store to get this kind of people out of your store she is so nasty when she is dealing with people
Just to let you know that I'm a vezter and don't like what I saw from the store manager
You're a what?
Can't you read?
I am at the Ross in Pembroke Pines Florida and the line is extremely too long with only 3 registers open. The store is a mess! Clothes are tossed everywhere and this is the norm for the store. Please improve this Ross or I will no longer be a Ross shopper.
If they hire more people we pay for it.