Information, reviews and public commentary for US companies

 

Ross Stores

Rating
0.88961
Web
www.rossstores.com/
Related
Ross Dress for Less
Address
4440 Rosewood Dr.
Pleasanton, CA
94588
Phone
(925) 965-4400
Twitter IDs
@IgotItAtRoss
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Miami 137 & 56 st - 5 h 37 m ago

1

ATTN: district manager Miami fl 137 ave and 56 st, I was at your store on Saturday at 3 pm there were 70 customers on line with only 2 cashiers. I personally saw more than 10 customers leave when they were ready to pay because of huge line. I asked manager why only 2 cashiers and the reason was because sales were slow the week before so they had to cut hours. I hope you take into consideration the sales you are loosing when customers leave because of the huge line. If you look at security cameras you will see how many leave without buying because of the line to pay. But yes there were plenty of security guards at the door greeting and walking around.

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Anonymous - 34 d ago

They r so racist I never stole from Ross yet they lied and said I did when I asked to c the video they said no I know I never took anything from there store yet I was told I could not shop there I pay for everything I get this is so wrong at least let me see the video they say is me cuz I know it's not venice Ross store

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Kylene - 2 d 2 h ago

0

This just happened to my daughters!! I will NOT STAND FOR IT!!

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Kylene - 2 d 2 h ago

0

My Daughters stopped by a local Ross on their way to study at the Dunkin' Donuts down the street. They were profiled and humiliated for stealing when in fact they did not. Upon picking them up from Dunkin' Donuts they told me the story of what occurred and I took them back to the location on Menaul in Albuquerque New Mexico and confronted a associate manager named Amy. Both girls were devastated embarrassed and hurt. We have shopped at Ross in our past as a family however this situation that occurred today has completely changed my perspective on the work ethics of your employees Amy did assure us that profiling is not something that they would have done however both of my daughters were completely profiled and they were followed through out the stores . As one of my daughters was entering the bathroom , she passed all of her things over to my other daughter before entering the restroom area. Upon entering she passed by one associate that whisper to the other she stealing followed by the other associate contacting security and Security stated "I am on it". The male security person then proceeded to follow my daughter around after making a comment to another one of the associates that accuse them blatantly of stealing . My daughter held two coffees a cell phone and my other daughters school bag. Her Steve madden hobo bag contained her AP science book and a few other study elements as they were going to Dunkin' Donuts to continue their afternoon studies. Upon arriving to the store I emptied all contents of the bag out on the counter for the store associates a.k.a. Amy. The same security guard ( my daughters identified the man ) then proceeded to the front and stood at the door and stared me up and down as we re-lived the whole situation. Amy was apologetic for the situation however I refuse to let this go. because it was a clear her Steve madden hobo bag contained her AP science book and a few other study elements as they were going to Dunkin' Donuts to continue their afternoon studies. Upon arriving to the store I emptied all contents of the bag out on the counter for the store associates Any and another associate at the counter . I refuse to let this go because it was a clear violation of their rights and security as teenagers and good ones as well as citizens no matter what age , race , or social background they belong to. I can further assure you that it was demeaning to myself as a parent who Now is contending with two girls who are in tears after being treated like common criminals by your team at this location.I am unsure about the training that your associates receive however profiling based on age and or Race is insensitive is highly unethical therefore we will never return to another Ross and or DD's and I will inform all legal staff as well as my peers as to this occurrence that took place at your Menaul location in Albuquerque New Mexico. It is my hope that you will encourage your future employees to not be as unprofessional and offensive.

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SaddenedCustomer101 - 2 d 12 h ago

0

It's so disgusting that you allow employees at store #1641 to be harassed and bullied. And customers as well. January Inman left a note for all employees and customers to see to one of the employees at that store about something that should have been said in private and in hopes to get this customer to quit, Mary Lewis ignores any bullying and harassment complaints and on the days that Kim Jim decides to come in she hides in the office and makes false claims to get people fired but won't actually do the firing herself, she will have regular retail associates do the firing for her. That store is horrible. January Inman will also sexually harass male customers and employees. Kim feels it's okay to show videos of the ex district manager drunk in Vegas. Mary ignores any complaints (probably because her hands are tied) and poor tony takes the brunt of all the hard work. Kim and Mary also feel it's okay to tell other employees personal information about fellow coworkers and employees. Shaunna and January start rumors and gossip constantly. That store needs a serious makeover in the manager department. It's sad to see this business go down hill so quick in the last year - year and a half. I truly hope you do something about it and not just write this complaint off.

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Anonymous - 3 d 7 h ago

I am trying to complete an application. I forgot my password and the link to enter a new password is not allowing me to change my password. My name is Elizabeth Sherrill and I have sent two messages to your home office for assistance. The reply I received stated the password recovery or retention is the same code to change the password. This is very frustrating and I even visited to manager at the store in Lincolnton, North Carolina. She has no way of accessing the application. Neither do I. I would appreciate some kind of assistance with this matter from your IT team.

Thank you

Elizabeth Sherrill

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Anonymous - 4 d ago

Does anyone know the email of the HR to Ross ?

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Anonymous - 6 d ago

I am complaining about Melissa the manager of the store I had a terrible experience. She doesn't show any respect to her customer or her employees. I have never in my life seen someone disrespect and embarrass their own employees so badly. She runs the store so badly with aweful customer service with no smile. I have been a customer for years and not once have I seen her smile or greet any customers. The store is always dirty. Where is she when things need to be done. Treating a person like a person. I have never seen someone so disrespectful. I am going to start telling everyone about the disrespect I've seen at this place and the disrespect I've experienced here.

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Anonymous - 6 d ago

By the way this is Farmington Ross

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Anonymous Too - 6 d 1 h ago

OMG! There's like 30 cities and towns in the US named Farmington. Please be more specific!

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Terry - 35 d 11 h ago

2

Wow Ross got some real problems , I didn't find any good reviews. Are the managers too that lazy that they don't even look at comments .

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Cant say, I still work there - 16 d 23 h ago

0

I work there and I can't say all the Ross are poorly managed but at lease the one I work is very belittling, and the CEO needs to see what's really going on. Because the way I see it only the CEO, CFO(making a killing) . I thank god I have a job, I rather have rich people problems but hey humanity as we know it, is dead. I would like to apologize on my behave, can't speak for the company but while working there I know the rudeness and distasteful attitudes goes higher then the store manager. I can't take up for all the employees but I will speak for the ones that does their job and more. Yall are the real mvp and yes I said yall. Keep pushing and keep fighting maybe one day, it Will pay off. Hope I don't get fired.

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Ken and - 25 d 4 h ago

4

I recently applied for a stock position in Guam and it has been over 30 + days and I haven't received anything but a receipt of application, and since that time they have hired several people, and I wondering why I wasn't hired unless the policy is not to hire disabled veterans, First and foremost I am retired from the USN, and also a federal employee, I was only looking for part-time employment maybe 15 to 25 hrs per week in the evenings and weekends I know that your Guam store is located outside US, but someone from there need to take a visit, most merchandise is falling off the shelves and or the spacing is congested. Cashier to customer ratio is sometimes 24-30 people p

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

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Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

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Ken and - 25 d 4 h ago

4

I recently applied for a stock position in Guam and it has been over 30 + days and I haven't received anything but a receipt of application, and since that time they have hired several people, and I wondering why I wasn't hired unless the policy is not to hire disabled veterans, First and foremost I am retired from the USN, and also a federal employee, I was only looking for part-time employment maybe 15 to 25 hrs per week in the evenings and weekends I know that your Guam store is located outside US, but someone from there need to take a visit, most merchandise is falling off the shelves and or the spacing is congested. Cashier to customer ratio is sometimes 24-30 people p

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

Ross Stores Headquarters phone number +1*8*7*7*2*O*7*6*4*8*9*

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KEN - 26 d ago

2

I recently applied for a stock position in Guam and it has been over 30 + days and I haven't received anything but a receipt of application, and since that time they have hired several people, and I wondering why I wasn't hired unless the policy is not to hire disabled veterans, First and foremost I am retired from the USN, and also a federal employee, I was only looking for part-time employment maybe 15 to 25 hrs per week in the evenings and weekends I know that your Guam store is located outside US, but someone from there need to take a visit, most merchandise is falling off the shelves and or the spacing is congested. Cashier to customer ratio is sometimes 24-30 people per cahsier

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Nichole - 25 d 5 h ago

5

Hi I just called and spoke to a manager they set me up for interview quick, try calling them.

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Injured Customer - 27 d 7 h ago

0

www.barbararentlerceo.com

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James - 27 d 19 h ago

5

July 21, 2019 To whom it may concern at Corporate H.Q., this lengthy message is intended for your Corporate Headquarters. These comments are regarding our multiple experiences at the Ross Store (store # 1463) located at Point Plaza, 5750 W Touhy Ave. Niles, IL 60714. My girlfriend and I shop there frequently as in monthly (sometimes 3-7 times a month) for around ten years, and we encounter sales associates who in my opinion are the best of the best. I would like to compliment several of your employees. I don't know all of their names so to be fair, I will name the departments. Understandably, the customer satisfaction survey process does not allow for multiple entries on one receipt and in addition, there is also a time and print character limitation. The first person that really stands out is the Manager, Mr. Jeremy Bracley. He has a great personality and is extremely knowledgeable about the products in your store. You see him everywhere throughout the store. He is always "on the go", yet he never fails to stop what he is doing or stop where he is going to take the time to answer a quick question we have about a particular product item or show us where we can find the item. He is polite, yet extremely efficient. He seems to be, what I call the "go to guy" at this Ross store. We have seen him in action, handling customer issues as well as employee issues with diplomacy. He is also a very patient listener and from what we have seen, Jeremy strives to be fair without violating store/corporate policy. I am going to include all of the employees that we have met at this point as hard-working, helpful, and friendly and this includes the cashiers who always ask if you found everything satisfactory. Also, all of the sales associates at the jewelry counters are very knowledgeable and helpful and of course, friendly as are the Loss Prevention Officers who greet us with a smile when we come thru the door. For example, my girlfriend, a couple of years ago lost her Isotoner gloves in the store. The patient officers of the Loss Prevention Department were able to determine from looking at the store security camera playback where she had lost them. I mean...who does that? It made our whole month. Its the seeming "little gestures" like that which makes your stores number one in our book. In these times , when all you tend to hear about is complaints and negative feedback, it is nice to see that there are companies with good work ethics, who are really trying very hard to reverse that . These employees should be commended, compensated, and promoted. They have been and continue to consistently exhibit these attributes that we experienced and this reflects your corporate image. To the Ross Corporation and Mr. Bracley we say, "Thanks for getting it right!" To the employees we say "Thank You for making our numerous shopping experiences, pleasant...and for a job well done." Monthly drawings and special offers are nice but are not needed. This is an unsolicited compliment to those exemplary employees and you may feel free to use this message all or in part as a positive testimonial. There are others that we will mention later, but you get the idea. We will continue to shop there and encourage our friends to visit this store. If it's not your flagship store...it should be! May God Bless you all. Great Job! Thank You James (hidden)

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Irene - 33 d 15 h ago

0

Went shopping at a Ross store in Orange city Florida and got a cut on my wrist. Went up to salesperson and she said I'll give u a bandage for it. I asked to c store manager. He took my name address cell phone number. Received one call but missed it. Called back but no response. They a claim number but I was asked to fill out one. I went to Wound Care as I take a blood thinner and bleed. Still no call or email still waiting.

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Otr driver - 37 d 46 s ago

0

I just picked up a load from the DC in shafter,CA.

I found your staff in the office rude and disrespectful. As an over the road driver I've come across many people mostly in California that are rude and insulting! But your facility has to be the worst!

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J.P.Morgan - 36 d 16 h ago

0

Otr driver, is it true that "California" just changed it's name to Mexifornia?

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JimmyD - 35 d 11 h ago

2

Right on the money , Ross has the worst people working for them

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Mercedes - 37 d 34 m ago

0

I just shopped at Ross today for the first time at Richmond Texas location (hidden) for the first time since it just recently opened.

Ross should train their employees of how to serve customers with mannerism and respect. After all that is all what Customer Service is about!!

This African American lady was the rudest whom I had never experienced or encountered by any before. She had no customer service skill, no manner

no greeting which I could careless but when she rang my purchased up to $21.61; I handed to her a $20 bill, $1 bill, two quarters and a dime. Not yet to

hand her the penny because I'm still getting it through my purse. She immediately yelled in a disrespectful tone of voice. (Sixty one cents! Not sixty!)

I placed down a penny on counter. While waiting to get my bag she slammed down the receipt on counter and just turned around. Why Ross even bother to waste time hiring this type of employee. And you expect to make profit. FYI, mystery shoppers won't bother wasting their time or effort to shop for rating since you are the worst!!!

DON'T WORK HERE IF YOU ARE MISERABLE AND NOT EDUCATED ENOUGH TO KNOW "WHAT CUSTOMER SERVICE IS ALL ABOUT!!!!!"

Don't shop here at 1464 Richmond Ross Katy Texas 77494. (Associate 794301). Store 2157, Trans 5285 on 7/11/19 at 6:55 P.M.

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Anonymous - 39 d 6 h ago

Do a drug test ! Some girls have been smoking weed . The ross In Melbourne and Palm Bay are the worst.

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Anonymous - 39 d 5 h ago

Weed shouldn't even be illegal.

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