I have been a die hard ROSS shopper for many years now, even applied for district manager position with my previous job experience and customer expertise skills with 0 response. I always loved shopping in the store, god only knows how much money I've spent in the store. I had a very nasty experience when trying to do an exchange. That's right, just an exchange! With reciept in hand I approach the customer service desk with a smile on my face knowing I'm in my favorite store. I explained that I needed to exchange a couple of items and attempted to hand the front end manager my reciept to prove my purchase. She hands me the reciept back and tells me she can't do anything for me because my ticket was not attached. Let me be clear on what I purchased. 1, was a set of curtains ( which I promise I did not wear to the club or any other social setting that may risk them getting dirty.) The second item was a rug ( which again i did not wear out and get it dirty in any social setting.) She proceeded to tell me that she can't do anything because the tickets were not attached. I explained to her that the ticket for the rug was rolled up underneath the wrap that the store wrapped it in. ( Clearly explaining the person before me had also returned this item ticked not attached.) I explained that I would just like to exchange this item and not return it she cut me off and said, " I can't help you." I explained to her that I shop in the store all the time and had never heard of that before nor does it imply the return policy on the reciept. She just shrugged her shoulders in to say " your point is what exctly?" I WILL NEVER shop woth any company that can't support HONEST customers. I had never felt so insulted and belittled by a manager in my entire career.
What has happened to our Ross store in Texarkana, Texas?
We were so excited when you first opened you store here. We had often shopped at them when traveling. The store was great for some time , even better than most other we had shopped before, and our favorite place too shop. That has really changed during the last year or so! The store has became so unorganized, and unkept!
The quality or employees, selection of merchandise, has really declined! Sizes all mixed up, on wrong hangers, and not just from customers. Even the loud background music played is not what is usual for retail shopping.
I guess the management has changed, we used to see the manager very involved around the store. Don't believe she is there now, as haven't seen her for some time.
We were there yesterday, but my wife said that was probably her last visit. I asked her to contact corporate to express her thoughts, but she didn't want to do that.
I worked in retail thru out our four states area until I retired few years back. I know I always wanted to know of any problems customers encountered in our stores so it could be addressed, I would believe, and hope you guys feel the same!
Great stuff horrible store policies and prejudice towards customers. Will not accept your good bank check for no reason other than predujices.
I visted the Orland park store in the Chicagoland area on 06/18/2017, I had a return that I had purchased at another Ross store. My return was a pair of jeans and a bottle of salad dressing. The person who handled my transaction was named Art, he was very condescending and loudly told the two customers he had to have their receipt ready and form of payment as to keep the line moving. There was no line only me and one lady. Well Art returned the jeans I had but said he could not take back the salad dressing even after I told him it was no good. Art said if it was no good there would have been a recall.A recall? this was a $3.49 bottle of dressing!!! He refused to take it back and told me to take it back to the store I got it from. I checked and his store carried the same bottle. I asked for this policy in writing and he said because it was open he could not take it back. He kept sayiing take it back where you got it!! I was furious because I shop at Ross all the time.I did end up taking it back to the original store and the cashier was more than pleasant and refunded my money with a smile. Her name was JoJo.As long as Art the manager is at that location I will not shop there again.Ross is a great store but one bad apple can lose lots of money.
I was at Ross in Plano off 75 and Central
When to woman restroom .
What a surprise.
Very nasty, nasty,nasty
I have been to 2 stores one on Lake in Pasadena,CA and the other in LaCanada,CA. and have had problems with check out in both stores. The first store I was asked to go the other side of the store to check out. I waited 20 minutes and then asked to speak to the manager after another 20 minutes I still was not checked out and the manager was no where to be found. I put down about $200.00 worth of items and walked out vowing never to go back to Ross. That was on a Tuesday. About 12 days later I decided I would try another Ross and give them a chance. So I went to the other Ross and even found more items about $275 to $300. I went to check out and the line was from the front of the store to the rear and snaking around, I went to speak to the manager and her remark was the regional management did not allow her more help. I and 5 others in line decided the wait was not worth the savings. We went to the other discount store down the street. I have called customer service and was informed I would receive a call within 5 to 7 working days. Still waiting. Also, I called and got the name of Frankie Cho regional manager for the the 2 stores and still no return call. My impression is that Ross doesn't need or want to keep customers.
after watching so many ross tv commercials its so obvious to me that no executive from ross has ever been in a store. the average age for shopping at ross is about 45-55 not teens...maybe they should get a better understanding of their focus before making another tv commercial...jeanette post
I could NOT believe the most aweful and very sarcastic, rudeness i rcvd today while purchasing 8 dresses! BY YOUR SO CALLED ...MANAGER...ERIN! Wow! That's the kind of person you have representing..ROSS? I'm a district manager and i would NEVER speak to my customer's in the manner that horrible Erin just spoke to me! It's the San Marcos, Texas store#1070. Another thing! Tell her to actually get in there and help her ONE cashier...instead of just standing there playing wth her keys! While we are all standing in line!!!! 20 customers...if you need a real manager...let me know....i have plenty! Erin is doing NOTHING to upgrade and make Ross nmbr 1! You list my business! I buy EVERYWEEK! May not be much but i spend more than 200.00 a week! As long as Erin....wth her rudeness and sarcastic ugly attitude are there....i will NOT GO BACK!
Your experience mirrors mine although in a different way. Ross holds their customers hostage with their policies but doesn't display that even if you have to cancel your card due to your wallet being stolen it's considered a non-cash purchase.
And Ross has had my money since the first of May.
And I have the receipt.
Sorry you had that experience but at least I know that customer loyalty means nothing to Ross. That's why the store lost my business.
Now I see why Ross has an only two star rating.
I bought a few items there and kept my receipt. Although there is no sign stating cash sales only or no returns if you happen to have your wallet stolen or misplace the receipt or cancel the card you originally made your purchase with all you can do is get an in store credit.
Which is the same as all sales final if you have your wallet stolen and you have to cancel your card for any reason.
I am a husky guy and I watch the commercials and I only see a bigger women in the commercials put some men in them I like shopping at your stores
Thank you Ross for staying out of politics.
You are a shining example of what all stores should be.
I enjoyed my shopping today.
Keep up the good work.
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