Information, reviews and public commentary for US companies

 

Safeway, Inc.

Rating
1
Web
http://www.safeway.com
Related
Von's, Dominick's Finer Foods, Carr-Gottstein Foods, Genuardi's Family Markets, Randall's Food Markets, GroceryWorks.com
Address
5918 Stoneridge Mall Rd.
Pleasanton, CA
94588
Contact
Steven Burd
Role
Chairman and CEO
Phone
(925) 467-3000
Fax
(925) 467-3323
Employees
178,000
Twitter IDs
@Safeway
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Lazdit - 10 h 10 m ago

1

My last shop!

I just left your store in Lincoln City OR, and for the 3rd time I complained of animals in the store being carried on the grocery cart where, eventually I'll be placing my food. Todat I had enough...two young women carrying a small dog that they'd probably called "service dog" were browsing at the store. I know law only permits the two questions, but they are placing the dog closed to the chocolate and breads letting the animal smell the products. If it did like it they tried another having a fun time with it. I went to the front desk to report and I was told there is nothing she could do. She explain she's also a dog owner and these animals are usually "clean". I left the store in disbelief!!!

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Dianne King - 1 d 9 h ago

0

I am writing to explain why I will no longer shop your store in Aberdeen, WA. I always purchase gift cards to add to my Amazon account. I purchased a $25 gift card at 6:18 PM on Mar. 22, 2017. Approximately 50 minutes later, I tried to scratch off the code so to add to my Amazon account. The scratch off portion did not scratch off properly, and I could not read the code numbers. When I call Safeway to explain, I talked with a Barb T., and she told me there was nothing Safeway could do, even though I have a receipt and activation receipt less than an hour old. A Michael Hunter (manager in charge) told her there was nothing Safeway could do, and referred me to Amazon. I was shocked at this response and I asked if they wanted my name, the reply was "No". I have been a long time customer of this store. However, since Safeway does not seem to be worried about my business, I will no longer support the Aberdeen Safeway in WA. I will be taking my business to WalMart or Swansons. I felt you should know the lack of customer service your employees in Aberdeen WA give their customers.

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Ron D. - 2 d 47 s ago

0

Something must be terribly wrong with the majority of your stores if they cannot get over a 2 star rating could it be the type of people. you hire,Im just saying.

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Amelia - 59 d 17 h ago

I've already written a review with google, however, I feel the need to write another one for the headquarters.

I've been a loyal customer to Safeway since we've moved from Hawai'i & as a fortunate coincidence, we happen to own a house right across the street from Safeway; on Foothill Blvd, Hayward, CA.

Last night was the worst experience any family should have to go through. My little brother was stabbed multiple times in the face by one of the employees with a box knife for stealing. We filed a police report & the employee lied to the cops saying my brother was throwing coffee mugs at him. I get it, my brother was stealing but honestly, with a corporation that makes if not thousands, millions of dollars, someone's life is not worth a few things stolen. This employee could have killed my brother!!!! While I took my brother to the hospital, my sister went back to Safeway to ask questions & see what happened & the guy who stabbed my brother was still working....... WHO DOES THAT???!!!! I can't believe after stabbing someone severely, they just let him stay.

I'm sorry but with all due respect, you have lost my loyalty to a situation that was handle unprofessionally & out of proportion. There were other employees outside when this incident happened but no one helped my brother.

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Melissa - 49 d 14 h ago

5

Amelia, What a great representative of SoCal you and your criminal brother are. You are not special, Safeway is not there for you to help yourself to their products. Your brother is a criminal, he is lucky I was not on duty, he would be in jail. How dare you make an excuse for someone stealing ANYTHING! Fact, had he not stolen something, which he does on a regular basis, because YOU let him feel entitled to criminal behavior, saying, basically, that ANY business who makes a profit should be open to thievery. Shame on both of you criminals. YOU knew he was stealing and let him. He knew he was a thief and still stole more. What comes around, goes around, and you got what you had coming. Period. Thieves have no place in this world. You are thieves. Period. Shame on whoever raised you, certainly some bad parenting involved. Every action has a consequence. He got his. Perhaps he will learn something from this, but likely not. Once a thief, always a thief. Period.

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Sonya - 42 d 17 h ago

whoever you are "melissa" you are very rude. Stabbing and violence is NOT justified. People like you are the ones that advocate for police cruelty.

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Vickster - 31 d 3 h ago

Amen, well stated.

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Yourmomsacunttoo@gmail.com - 24 d 15 h ago

0

your a cunt!

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Anonomys - 8 d 10 h ago

0

Okay Melissa, let's put this into perspective... She says "little brother", I am going to assume between the ages of 13 and 16. And a SAFEWAY EMPLOYEE BEING PAID TO DO SO, around the ages of 16 to.. well, retirement. Teenagers do stupid things. That's why, unless you really screw up as a teenager. You get a clean slate with the police when you turn 18. So ask yourself. Is stealing some Twinkies and some sharpies to write on your arm in class really worse than, stabbing anybody in the face with anything for any reason? I'd say Safeway can lose a couple bucks. It's a corrupt corporation anyway. I can honestly say, I have never stolen anything and I do not condone stealing. However, I condone stabbing and violence much less. I believe physical violence is much worse than financial violence. How much value are you putting into the little green piece of papers in your wallet? How much value are you putting into family members in comparison?

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Honest Mike - 5 d 12 h ago

2

Mel, make a mistake one day and see how it feels to be violently assuaged with a weapon by a Store employee like YOU.

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Vickster - 31 d 3 h ago

Your brother needs more help than what the bystanders were going to give. He needs to spend some time in the slammer.

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Anonymous - 13 d 14 h ago

0

My grandson worked for Safeway as a courtesy clerk for almost 2 years. Recently we were having a family wedding. He asked for the time off a month in advance and at the last minute, the manager, Bruce, at the Scotts Valley store, denied his request. He was forced to resign so he could attend the wedding. My grandson is a special needs kid. He loved his job and was loyal to the company. His job meant a lot to him. For this manager to be such a jerk about giving him the time off is beyond reprehensible. I know some people have ego issues, or control issues, but people like that should not be in managerial positions if they cannot actually 'manage'.

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AJ - 14 d 19 h ago

3

The current March savings booklet states 'Irish soda bread, $ 2.99'...in the fresh bakery area. Safeway stores from Mountain View, all the Sunnyvale, CA stores have yet to put out the item. The bakery employees don't know what is in the weekly/monthly saving booklet. The bakery managers told me last week (March 1, 2, 3, 2017) that fresh Irish soda bread would be available Saturday, March 4th. I made another trip to the Sunnyvale Safeway (150 El Camino Real, Sunnyvale, CA), it had not been ordered, so it was not there. I spoke with the Manager on duty, 'Manuel'...he promised his division manger would call me and let me know when the bread would by available. I asked for the store telephone number, so I could call. The number was a '1-877-## that doesn't help me. On-line, all the telephone numbers are disconnected. Where is the customer service? Where are the products that you list, that your staff say will be coming, and don't?

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Disgusted - 20 d 11 h ago

4

They have 11 digit extension numbers at the corporate office. The Monopoly game is just as complicated. Only a tweaker would play that monopoly game and since they don't eat ... well, there you go ... ANNOUNCE a one million dollar prize game that nobody in their right mind would care to play and save the million bucks!! Good job Safeway. Playing it safe. Pun intended.

I still shop there but you guys should just not even offer this stupid game. Only a tweaker or bored housewife with access to some good prescription drugs plays this.

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Cende Tanen - 16 d 12 h ago

Wow. another racist.

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I love your store and I loveand I love shopping there but lately the transients and the homeless that are out there and coming through the store and stealing and walking out like it's an every day normal thing is ridiculous they're out in the parking lot you guys need to get somebody out there to chase him off I don't feel safe shopping at your stores with my granddaughter anymore - 18 d 18 h ago

I love your store and I love

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Cende Tanen Duclo - 16 d 12 h ago

You obviously have one transient imparticular in mind. If you see someone steal something you are suppose to notify the law enforcement. It is a crime. Your review is vague and discriminatory. If you want to get rid of transients, homeless, why don't you try volunteering to help them. Remember, there but for the grace of GOD,

go you. I am under the blood, and walking in Christ. Peace in His name, Amen!

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Micheal and Cende Duclo - 16 d 12 h ago

1

We love our Safeway in Lakeport, CA. Unfortunately my husband insulted a manager their at the store. We understand his issue but he's gone off the deep end. If he sees my husband in the parking lot this manager will

run at him. Threaten him to get off the property, so on and so forth. This issue, instead of blowing over, has escalated to the manager making anonymous phone calls to Lakeport Police Dept. and the Lake county Sheriff Dept. claiming that we ( when on the mall there and buying at the CVS store), are out harassing and causing problems. We have always bought through Safeway Stores, as did my GGparents, Gparents, Parents, and now my grown children What can we possibly do about this Manager. Its crazy!!! Alledgedly, He's been tranfered before for his anger issues, being hostile, inappropriate. But anyway, God Bless and help him and bless our Safeway.

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Anonymous - 19 d 9 h ago

0

I went to Safeway at 403 Redland Boulevard, Rockville, MD 20850 to transfer money for $4000.00 around 11 am on March 3, 2017. I was first treated impolitely when I asked how I can transfer money using Western Union. The clerk Ms Bildad Aibanez (other people said she is a manager and she doesn't deny.) told and used her head to tell me the forms are on the other side impatiently. After I filled out the form, she was impatient asking me all the contents on the forms where I already have filled out, reluctantly, doubtfully and impatiently. Then she said she can only sell me one money order of $2900s.xx (the maximum amount) . Only one money order. I asked several times to buy two money orders to be up to $4000.00. She insisted she can only sell one money order. So I asked to talk to the one above her who is Mr. Fred Reising. He was extremely rude. He said the money order maximum is $2900.xx per copy. And he will not sell any to me. He doesn't want to make a sale to do business to make money. He flat out to say he won't sell. The man Fred Reising should not work there especially as a higher management person who doesn't want to sell to make money for the Safeway and besides he is so rude and cocky. His all demeanor, reaction and behavior are totally rude and helplessly stupid and cocky. He should be removed from his position right away. He doesn't want to make money for Safeway. He is incompetent, DOES NOT HAVE THE HEART AND DRIVE TO SELL, MAKE A TRANSACTION AND MAKE MONEY FOR SAFEWAY.

Please do pay attention to this and look into it. They both need be removed and/or demoted right away. I will never go back to that Safeway. I will go to Giant instead even it will cost me a few bucks more.

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Anonymous - 20 d 40 m ago

1

Safeway in Prince Frederick MD had declined so much. Never shop there. Customer serivice is horrible. Not enough employees....Please mr. Steven Burd hire some EMPLOYEES. I will never shop there again.

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Anonymous - 21 d 17 h ago

Devils

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Reba Walters - 21 d 18 h ago

1

I frequently visit my children in Washington DC and have had particularly bad experiences at two Safeway locations, Minnesota Avenue and Benning Road. The number of cashiers does not reflect the level of customer need in the store. I have waited in line for 30 minutes on multiple occasions. As the after-work busy time approaches and the lines are getting longer, it is not uncommon to see the number of cashiers decrease instead of increase. This total disregard for the customer is appalling. My shopping experience in my home town and in other places I have lived is that during peak hours, more cashiers are available. If things get busy, employees in the store are called to the front to open cash registers. In addition, these stores do not have the option of self-checkout. My only explanation for this situation is that these stores are in poor neighborhoods, where it is expected that no one will complain. This situation is unacceptable and I urge Safeway to put some time into looking into these two stores and improved the customer service there. As more affluent people move into these neighborhoods, my expectation is that they will not put up with the situation and will drive the 10-15 minutes into Maryland to grocery shop.

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Cal Calloway - 22 d 4 h ago

2

Mr. Nathaniel Calloway House of Representitives Wash,DC - 338 ms ago

1 2 3 4 5

Customer service and common courtesy is a lost art at store 10 King Street Waldorf Md the Western Union Customer service( Erika) at Safeway is very rude ,moody and need a customer service class I talked with her manager Danielle Davenport about her constant short, Kirk,replies, She ask me, why don't I have a pen when shes holding one for my quick payment and continued to to discuss my lack of not having one . five -ten grocery stores in that five mile radius bad attitude is like corrosion . please rectify ( Erika's ) misaligned attitude

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Mr. Nathaniel Calloway House of Representitives Wash,DC - 22 d 4 h ago

2

Customer service and common courtesy is a lost art at store 10 King Street Waldorf Md the Western Union Customer service( Erika) at Safeway is very rude ,moody and need a customer service class I talked with her manager Danielle Davenport about her constant short, Kirk,replies, She ask me, why don't I have a pen when shes holding one for my quick payment and continued to to discuss my lack of not having one . five -ten grocery stores in that five mile radius bad attitude is like corrosion . please rectify ( Erika's ) misaligned attitude

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Renee Duncan 916 710-7177 - 25 d 12 h ago

0

I am so saddened to see the demise of your stores. Under staffed, bad attitude, stores dirty and unkept. Our local store Carmichael 95608 is taking down our whole neighborhood. The parking lot is a disgrace, the homeless seem to be more thought of than the paying customers. Your non confrontational policy is a joke. Please walk in steel groceries, booze, whatever they want and walk right out. I have frequently asked your manager to cleanup your North side of the store. Nothing happens. If you are closing this store, stop the deterioration and close up. Please someone come to this location and see. You have to have enough Good help to be respectible .

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