Information, reviews and public commentary for US companies

 

Safeway, Inc.

Rating
0.946154
Web
http://www.safeway.com
Related
Von's, Dominick's Finer Foods, Carr-Gottstein Foods, Genuardi's Family Markets, Randall's Food Markets, GroceryWorks.com
Address
5918 Stoneridge Mall Rd.
Pleasanton, CA
94588
Contact
Steven Burd
Role
Chairman and CEO
Phone
(925) 467-3000
Fax
(925) 467-3323
Employees
178,000
Twitter IDs
@Safeway
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Amelia - 1 d ago

I've already written a review with google, however, I feel the need to write another one for the headquarters.

I've been a loyal customer to Safeway since we've moved from Hawai'i & as a fortunate coincidence, we happen to own a house right across the street from Safeway; on Foothill Blvd, Hayward, CA.

Last night was the worst experience any family should have to go through. My little brother was stabbed multiple times in the face by one of the employees with a box knife for stealing. We filed a police report & the employee lied to the cops saying my brother was throwing coffee mugs at him. I get it, my brother was stealing but honestly, with a corporation that makes if not thousands, millions of dollars, someone's life is not worth a few things stolen. This employee could have killed my brother!!!! While I took my brother to the hospital, my sister went back to Safeway to ask questions & see what happened & the guy who stabbed my brother was still working....... WHO DOES THAT???!!!! I can't believe after stabbing someone severely, they just let him stay.

I'm sorry but with all due respect, you have lost my loyalty to a situation that was handle unprofessionally & out of proportion. There were other employees outside when this incident happened but no one helped my brother.

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Sally - 1 d ago

0

I'm writing about the Greenwood store, (8704 Greenwood Ave. No, Seattle WA, 98103.) There are NEVER enough people to check out customers. It doesn't matter the time of day when you shop, it's a consistent problem. There is no self-check out lane, and often only 1 check out employee. I only stop at this store because it's on my bus route, but if I have time, I'll walk several blocks to the Fred Meyer where they have adequate staffing. I think it's sad that people have to shop at this store, and I've heard other shoppers complain bitterly about the lack of staff.

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bpapi - 1 d 4 h ago

1

It has been two weeks and still the pumps are not repaired. When it takes literally 11 minutes to pump 10 gallons of diesel...unacceptable. The time before it took me 20 minutes to fill my tank from 3/4. And I wasted ANOTHER fuel discount. When I am on my way to work, I do not want to wait 30 minutes to fill up my tank. I did not wait this time as I needed to go. This has been an issue going well past last week at the Falcon, CO store. Clerks claim it was due to a filter change. whatever the reason it needs to be repaired. I will not be purchasing fuel from there until the issue is resolved. I know I am not the only one feeling this as I have seen a huge drop in customers at the pumps. Also, 1/3 of the gasoline pumps are inop. Not a good way to keep customers even at the only grocery store in town.

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Mark Brett - 2 d ago

5

A positive message for your Bernal Pleasanton CA store butcher staff

Your butchers Bob and Phelps are very knowledgeable and professional faces for Safeway. I purchase London Broil on a regular basis and they prepare batches of 3-9LBS, sliced for beef jerky.

Cheers!

MB

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Anonymous - 2 d 16 h ago

Mr Burd

Tell me why I should continue to shop at your stores in Fremont that are inadequately staffed. It is 6:40 on Saturday and the checkout lines at only two registers are over 10 customers long. Who in the hel is managing your staffing?? I have been a customer for over 30 years but I am contemplating switching to Wholefoods because of the level of service. I am writing this while I am in line. You need to manage your resources more optimally.

Vincent Suchoski

(hidden)

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Williamson gray - 3 d ago

I do know if any one will listen. The staff at Safeway in Roseburg is very professional and helpful. I have a problem with the pharmacist an older lady. I called in 3 prescriptions on their automated service. Got to return message the same day saying my prescription was ready. Two days later to pick up my prescriptions chin for me they were waiting on the doctor for two prescriptions I told her I would pick up the other one she told me they didn't have anything for me. In the meantime I call my wife who is in the cast and has a bad hip to come in and we can get our flu shot. When she got there and for me that they weren't giving flu shots because they were too far behind. Complain to the store manager he was very helpful went down and talk to her but I had already sent my wife back to the car. I went in 2 days after that picked up my prescriptions got my flu shot no problem. Different pharmacist a man In-N-Out no problem. What back to Safeway two days later my wife came in to get her flu shot same woman pharmacist, chimp or me again they weren't giving flu shots she was too far behind so went to the manager again he talked to her we filled out the paperwork well she was scowling at me in the PA system was reminding people to get their flu shots we sat at a little office for 30 minutes waiting my wife went out to see what was going on she informed her what you had to do to get caught up in a very sarcastic tone obviously she was going to punish us because I went to the manager again so my wife went back to the car without her flu shot again very poor customer service from the pharmacist I have been a loyal customer of Safeway for over 40 years but if they don't do something with the pharmacy I will quick going to Safeway it would be nice to hear a reply to see if anybody really cares thank you William Gray (hidden) Safeway located Roseburg Oregon

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DEREK - 3 d 17 h ago

0

I would like to complain about safeway in quincy ca , my checker was very rude!! She was not wearing her uniform, and told me to do half of her job for her. It was 6:05 in check stand 7 , in quincy ca . On the night of 01/20/2017 I feel she should be reprimanded and apologize for her behavior and her lack of a uniform, but instead an offensive blue labeled sweat shirt. The quality and care for customer service is gone in our poor small town . I'm a paled to purchase anything from a company that is so offensive toward their customers. I hope this will never happen again!!

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Wayne - 4 d 13 h ago

0

Folsom Safeway has incredibly long lines no matter what time of day or night. Not more customers then other grocery stores in town just no self check out and never enough checkers. Safeway seems to know that they are the closest and most convenient market to Hwy 50 in Folsom and are not even trying to cut down customer wait times. I have many times left a full basket of groceries in line and left store and driven to Raleys. Service is so much better at Raleys and they have self checkout.Iam aware that word of mouth will in no way affect Safeways bottom line, but i do bash your lines and poor service to friends and family on a regular basis.

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Nan Fisher - 9 d 19 h ago

1

So after 10 years of shopping at the Safeway in Damascus, Maryland, the nasty customer service representative copped an attitude about having to do her job (after waiting quite some time for her to even appear) as they advertised Marie caulnders 4 for 10 and we were charged $12.34. She spoke to me like I was stupid and told me I was wrong. Walked out and for a lousy $2.34 I will never, ever go back to that Safeway or any other for that matter. I pass at least 3 or 4 different grocery stores in my way to work and will be using those from now on. The best part is there is no email or telephone number to put in a complaint. Maybe if enough people tell them to go to hell they will get a clue as to what CUSTOMER SERVICE really is.

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Janet - 4 d 20 h ago

3

If you call their corporate office at (hidden), there are quite a few categories and I was able to get a representative in about 5 minutes for my particular issue. I definitely got some satisfaction today!

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Bob W - 5 d 14 h ago

1

Sending me to Walmart again! green tobasco no longer available...saricha tobasco no longer available...Pilsbury frozen grands no longer available.

Thats just in the last week.

There are several red sauces available, but the only green tobasco was deleted.

There are several saricha bottles but no longer any brand names.

Pilsbury was the only frozen biscuits available, but instead of removing one of about five frozen dinner rolls you chose to delete the only frozen biscuits.

Safeway used to carry quality brand name items. I am tired of finding them being replaced by cheaper stuff!

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DAN - 6 d 51 m ago

1

Food cost, back in 2010 the price of food was high and then GAS went up and up , and so did the price of food and that's understandable, now that GAS has gone back down why is it food is still going UP ? Give me a good excuse other than corporate FAT ASSES NEED MORE MONEY IN THIER POCKET. GREADY PEOPLE SUCK ! ! !

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Anonymous - 6 d ago

your organics popcorn needs to have the unpopt kernals

removed

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Mike - 6 d 18 h ago

4

Where to start......over the last 6 plus months there has been a very significant decline in product availability at the 3 Safeways on the San Mateo coast. For a couple examples -News Year's day, the produce and meat counters were 60 to 75 % EMPTY at the Safeway in Linda Mar, Pacifica. Not understocked, but bare. Today again a number of produce items at zero stock. Staff keeps repeating that truck deliveries are delayed or pushed back several days by HQ, to save money? Half Moon Bay Safeway is just as bad with staff unavailable usually mid-afternoon, in the produce, meat and liquor depts. Staff says hours are reduced so no one is available. I've been shopping at theses Safeways plus the Manor Pacifica one for 30 years and never has there been such a lack of service and products. When I raised this to floor mgrs, there response is one of frustration because apparently this is by design from HQ as they have repeatedly been contacting HQ about these ongoing problems for months.

The good news is because of this very poor situation, it has forced me to go to a number of other stores including Sprouts, New Leaf and Groceries Outlet, etc and they are working out great. Good luck Safeway.

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Cookie Rodriguez - 6 d 18 h ago

I really don't know where to start I live in Pacifica and shop at the Linda Mar store. The employees are fine but the shelves are empty . Items that have been carries for years are no longer at This store. If you ask why, the answer is either we never carried it even though I have been buying it there for the

Last 20 years or we out of stock. Really chicken or buff stock???? Forget the frozen food area most days the shelves are empty. I asked the meat department about turkey thighs I was told

They no longer would have them but a week later they suddenly appeared. I have never complained before but the Linda Mar Safeway is a joke. Lately I have been shopping at the Brentwood Safeway where my son lives when I visit, a very sad situation . Also trying to buy more At the new grocery outlet in town they have more than Safeway. Please do something to improve this situation .

Thank you,

Claudia Rodriguez

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Justin - 6 d 19 h ago

0

The City Vista Location in Washington DC is ALWAYS terrible, no matter what time you go. But here I am at rush hour, and they have only 2 checkout lanes and self checkout open. I'm in line, which stretched almost completely down the aisle. I'll be making the trek over to Giant from now on--it's only a few blocks, and they know how the f to run a store.

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Anonymous - 7 d ago

0

I've been trying to find someone at Safeway who will handle my complaint regarding mislabeled seafood.

So far I have gotten the royal runaround. Do I really have to go to the media about this. No one I've talked to at Safeway seems to think that mislabeling fish is a big deal. Amassing.

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R & D Weston - 7 d 13 m ago

1

Hello, My husband &I are regular shoppers at the Milton-Freewater Safeway,the last couple of years were wonderful. Sorry to say not so much any more. Since the Thanksgiving,well,holidays,the store is poorly stocked.Sale items can not be found on the shelves...over & over,return trips with rain checks still go unfilled.We drive 20 plus miles to Safeway & now we are both rethinking if Safeway is where we want to continue to shop. We thought someone higher up the chain should know what was going on. Our disappointment is more widespread than you would want to know about, meaning our friends & family have noticed also. R & D Hughes

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Anonymous - 8 d 47 s ago

0

This has to be the worst safeway I have ever been to! They need to fire the manager, she is useless. For a little while they had soo many complaints about extremely long lines that they tried a new system if lines are bigger than 3 people they would open a new line (total bullshit they never did this and it only lasted a couple of months before they took them down). One time i was waiting in line and had to tell the manager to open a new line even though she can clearly see that the lines where huge. Its common sense after work hours they should open more lines because its at its busiest, but not this safeway if anything they take away a line to put a person by self-check out that basically just stands there unless people need help.

I recommend that this manager gets fired and they hire someone who can fix this place up. THe only reason I even come here is because its close, but now a days I just go to other stores, they have lost so much busniness from me because they have extremely long lines. if another grocery company opens near my place, im pretty sure everyone will definitely abandon this crappy safeway.

The safeway is located in 2341 S Winchester Blvd

Campbell, CA 95008

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ALLISON - 8 d 24 h ago

3

I live in MD 20772 and cannot find a safeway with the Faberware products at least the ones I want. Any suggestions SAFEWAY????

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Cyn - 9 d 19 h ago

I would like to see Safeway Carry (BIO BAGS) THE environmentally friendly bags made of corn. as in the following saran wrap, reusable sandwich bags, 1 quart and 1 gallon sealable bags, 13 gallon trash bags, 45 gallon leaf bags .

Please advise

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Cyn - 9 d 19 h ago

I would like to see Safeway Carry (BIO BAGS) THE environmentally friendly bags made of corn. as in the following saran wrap, reusable sandwich bags, 1 quart and 1 gallon sealable bags, 13 gallon trash bags, 45 gallon leaf bags .

Please advise

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K - 11 d 19 h ago

My local Safeway on Harford Rd in Baltimore is ridiculous. They don't care how long people stand in line, at peak hours they have only a few check out lines open. People are in line halfway down the aisle routinely. No respect for customers and employee morale is bad. The management is bad.

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Mike - 12 d 23 h ago

2

I'm writing to complain about the Bear De store. They seem to always run out of certain popular items and it takes a week or more to restock. This is especially so with soft soap. It makes no sense considering it's the most popular soap sold. I guess it the moronic managers who never seen to know whats going on.

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Larry G. - 12 d 3 h ago

your company sucks . try and call your safe way club card phone number 1877safe way it cant't be done !! Yesterday store told me to call this number , I called every other minit for a hour, also call every other hour ALL DAY and all you get is buzz ////

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