Information, reviews and public commentary for US companies

 

Safeway, Inc.

Rating
0.964824
Web
http://www.safeway.com
Related
Von's, Dominick's Finer Foods, Carr-Gottstein Foods, Genuardi's Family Markets, Randall's Food Markets, GroceryWorks.com
Address
5918 Stoneridge Mall Rd.
Pleasanton, CA
94588
Contact
Steven Burd
Role
Chairman and CEO
Phone
(925) 467-3000
Fax
(925) 467-3323
Employees
178,000
Twitter IDs
@Safeway
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NotNewLowerPrice - 6 h 10 m ago

I have noticed several instances of "NEW LOWER PRICES!" advertised at my local Safeway store in Graham, WA, when in reality, they are a new HIGHER price, in the produce section. I have pointed these out to the manager, who has always been polite and professional. However, I have been told that they do not set the prices. One item specifically is the Zola brand coconut water. The normal price (not on sale) is $3.67 per 33 oz. box. When they are on sale, they are 3/$10. Today (as well as two weeks ago), I came in to see a "NEW LOWER PRICE!" Of $3.99. This is not advertising. This is lying. You know better. Do better.

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Randy Merrill - 9 h 37 m ago

0

Safeway used to really care about its customers- not any more! They stole money from me and I have to chase them- they debited my account in 2 separate occasions 12/24/17 and 12/27/17 and due to some computer could not deliver my groceries- I've waited on hold for 2 hours total and was told money would be returned its12/11/17 and NO RETURN OF MY MONEY

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Charles - 1 d 7 h ago

1

tried for over two hours to get someone to help me get logged in so I could place all I got were emails that were no help and I called the number that was sent to me I was told they would help. after being on hold for over a half hour I gave up and placed my grocery order with another co.safeway you need to get better support for your customers

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Paige Bhat - 2 d 9 h ago

0

I have an issue that I would like someone to contact me about. I applied at Safeway, and my background came back as it didn't pass. I want to know why, since Asurint said its up to Safeway to make the decision. I worked for this Company previously, and it was no issue. What is going on? I feel this is discrimination, and am going to file a complaint with the AG's office if I am not given a reasonable explanation. Someone from Safeway in charge of hiring, please contact me at (hidden). Thank you

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Travel Curmudgeon - 2 d 11 h ago

0

Healdsburg, California, store -- what a "consistent" fall from top area supermarket to bottom of the pile -- staff works hard with no "visible" management support -- store consistently understocked and only large sizes of just about anything available -- figure you'll pay an average of $5 for any item -- fresh bakery selection always depleted by mid day -- and you're luck if two check stands open at any time -- and don't hold your breathe for them to open the express check out -- new deli operation consistently offers tasteless products at high prices -- management should go spend some time at a Ralph's or Kroeger to see how it's done well!! Shame on you all for running a good brand into the ground!!

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Carol - 3 d 24 h ago

1

Safeway "SUCKS"!!! I went 3 different times to pick up money at customer service desk; couldn't because the manager was cashiering along side one other cashier. The line was going up and down isles!! Geezus corporate, pull your heads out of your tight fucking asses and pay the fucking employees work!! Don't cap their hours!! Uh, holidays are here; hello!! Store 4333 in Corvallis, Oregon. You guys really stink; to let your skeleton crew take the flack. Corporate needs new employees that can manage their stores!! Shame on you

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jesse165@centurylink.net - 3 d 5 h ago

0

trying to get digil coupnes is not working you are on so many web sites we can not find you this from colorodo

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Carol - 3 d 6 h ago

0

I went to your store at 323 S. Broadway, Denver, CO 80209 to purchase some whipped butter. All I found was Challenge butter and some unknown brand. I went to customer service to ask if there was some whipped butter somewhere. The line was so long I just left and went across the street to Natural Grocers.

I'm very disappointed as customer service, in my opinion, at that location has routinely had long lines with one harried employee rushing around in a frenzy and not providing sufficient customer service.

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Tia - 3 d 7 h ago

0

Safeway store # 1966 Manager Cory Cordova (hidden) Kent, WA. I am female and I was at the deli in line. It was my turn next and I asked for a pound of jo jo's. There was a tall man behind me and I was completely ignored as two female deli clerks asked what the male wanted. I said I was here first that was very rude! So I walked away wondering why when there were two deli clerks to help but both of them helped the man. I am researching Human Resources because this needs to stop!

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Herbert - 3 d 12 h ago

When are you going to address the poor management at the safewasy on White Spar in Prescott Arizona. Your general manager Tracey has a great lack of leadership with constant high turnover and your deli management are rejects from other local grocers or your other local store who were and still are unable to get along with the help. It seems ypu havee swept this issue under the rug for years and unable to fix the issue. Why ? Are you afraid of lawsuits ?

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Unhappy with Safeway!! - 3 d 13 h ago

0

Went to 4 different Safeway Stores in 2 days to get the hamburger that is on sale 93% 7% for $2.99 in the value pack. Every store is out, they tries to sale me the 80/20 then the more expensive 6.99lb. I said I wanted the one on sale 93/7 for 2.99. At the first store OMG, they didn't even know what I was talking about, asked me to show the sale ad, when I went and got it and came back to the meat department they were gone-not to be found! This was the Safeway at 14444 124th Ave NE, Kirkland, WA 98034. Then I went to the Safeway at 10020 NE 137th St, Kirkland, WA 98034, same thing - no sale items, no one to be found. Then yesterday I went to the Safeway store at 12519 NE 85th St, Kirkland, WA 98033. Dang if it was not the same - No hamburger stocked that was on sale - they too also tried to get me to buy the most expensive one at 6.99 or the 80/20. I said "no" I wanted the 2.99 sale. was told they didn't have any but the Safeway located at 1645 140th Ave NE, Bellevue, WA 98005 has plenty on hand. I went there to get some - OMG!! They also were out,, they didn't to wanted me to show the sale ad. I was like "Really" you are in the meat/seafood department and you don't know what you have on AD?? I asked to speak to the manager. OH what a piece of work he was!!! I also had to explain about the sale ad and he said that they did not have anything like that on sale, or in their ad. I asked for rain check and we went up to the front to get the sale ad and rain check, Then he started to argue with me about the sale and that he couldn't give me a rain check that i would have to keep coming back to get the sale. You have a couple more days for the sale. I explained to him for the fifth time (now I am really pissed off having to explain to someone who does not care about the customer!!) I want the rain check because if I keep coming back to different stores and keep getting the run around and then told that I have to buy the 80/20 or the 6.99 burger, and that they don't have an ad for the 2.99 93/7. Yet I have shown the ad to 2 of the stores, then when the sale is off I would finally be able to get the sale price of what I wanted. This manager was the worst/rudest person that I have ever had to deal with in my LIFE!!! And this was a manager!! Now I see why I so many people have given Safeway bad reviews, Safeway does not care about their customers, they lie about having items on sale (never in stock to sale-only the higher priced items). False advertisements!!!! This is why I love QFC - They always have what is on sale in stock and they are always so nice to their customers!! I have had their managers go into the meat department and help me with my order before. NOW Safeway can learn a lot from them, most of all how to have awesome customer service, and how to have sale items in stock and not to lie to the public. They do not do false advertising like Safeway. QFC will now be the only store I shop at!! Bad, bad Safeway you really need to clean up your stores and train your employees on checking in their attitudes at the door. And they sure should know what is on sale!!

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Anonymous - 5 d 5 h ago

On December 5, 2017 @ approximately 6:30 pm I was shopping at Safeway at 1100 4th Street Southwest Washington DC 20024 I first walked in and went straight to the return items desk to return a gift I had purchased for my mother in law with cash and I had lost the receipt and I asked can I exchange it for something else or get a gift card the lady behind the desk had previously done this favor for one of my friends and she didn't have a receipt so I did not understand why she would not do it for me I got mad and as I turned around she said (these broke asses always coming in here wanting something) I said excuse me and she said if you don't get out my line I'm going to call security. She is African American short hair and she was the manager that night. I did not want any trouble so I walked away angry because of the way I was treated and I watched her and her fellow co-worker follow me through out store so I started putting items in my bag I understand what I did was wrong but I was getting harrassed so I wanted to give them what they wanted a minute later this tall African American man pull my arm and tried to grab my bag and said my lovely co-worker said you have been stealing and we're going to make sure you go to jail. I went to school for criminal Justice I wasn't going to steal anything I have no record I never been to jail I just wanted them to leave me alone. As soon as he said your going to jail and I'm going to search your bag I asked him does he have a warrant to search me and to touch me if not we need to wait till the police gets here. Suddenly he started cursing at me calling me a white bitch and how he is going to have his way with me and the girl with short hair said she is just a homeless peace of shit and he treated to drag me by my hair in front of everyone if I didn't go into the office I have anxiety and PTSD problems so I agreed to go into the office and he grabbed my purse from me and dropped everything that was in my purse and told the girl with the short hair to take the stuff out to the cashier and add it up. Once she was gone he told me to take off my jacket my sweater and I was crying and he didn't care than he told me to get up I was sitting on some boxes and turn around and he went to go put the hand cuffs on me and he put his hand down my pants up my private parts and I couldn't stop crying and telling him please stop I take seizures medications and than a couple minutes later the girl came back and told him the total or the sum of the items than the police showed up and they asked me if I was okay I was too embarrassed to say anything I was traumatized I went to see my psychiatrist and my doctor this morning and God knows I was wrong for putting the items in my bag but I got called names, threaten, sexually abused and I have issues but I am a women and for Safeway to get away with this incident is beyond the unseen I did get my punishment and I agreed 100 percent with my punishment and I accept what I did was wrong and no I'm not doing or wrong this to get people in trouble I'm doing this for what is wright I and no other women deserves to be sexually abused, called white bitch, called homeless hore just called out there name because they are not African Americans just to be taken for granted and treated like an animal because I'm not rich or I'm not black and to have a man stick his hand up my pants I can't sleep at night, I'm dealing with therapy, the way that women at Safeway treated me because I'm not black or because she just doesn't like me for her own reasons I wish what happened to me never happenes to Anybody else and there is going to be futher action taken against Safeway. Thank You

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RetiredMerchandizer - 5 d 6 h ago

0

My Safeway store # 1495 is located at 1129 Harrison, Centralia, Washington 98531

On September 2017 I contacted the Customer Support Center, my Contact ID: 32711518. Where I reference to the San Pellegrino sparkling water in the plastic bottle, UPC: 0-41508-80218-5, where I stated that it had been moved from the midsection of the shelf, I believe the 3rd shelf from the floor, where it had three to four facings and which was moved to the top shelf and the facing were reduced to two. The space where the San Pellegrino sparkling water was located was filled in with the Safeway brand, which I tried and it tasted worst than my tap water at home and The Safeway brand of sparkling water is always filled and my belief is that no one likes the Safeway brand. I did receive a call back from a store person, who told me that there was nothing that they could do at the store level, which I understood since I was a Merchandizer and Plan-o-gram for the Department of Defense for all the stores in Europe from 1995 to 2000 and received many awards from the Department of Defense and Industry. However, I never received a call from the district office, which tells me that someone or many at your District does not know or care about Customer Service.

On my many trips to the Centralia Safeway, no matter if it is Morning, Afternoon or Night the San Pellegrino sparkling water in the plastic bottle, UPC: 0-41508-80218-5 was never fully stocked or was totally empty, while the Safeway Brand of sparkling water is a 100% stocked, (again because no one purchase it) and if someone were buys the first two facings, no one under 6'6" can reach the third facing. I use to purchase six to nine bottles, today I was only able to purchase one bottle, because there wasn't even any in the backroom.

Once being a Merchandizer and Plan-o-grammar, I know that if you have the correct item located at the correct position on the shelf with the correct facings, the customers will be happy and the store can make a good profit, evidentially you are not willing to do either. I would like to here from your Water Merchandizer and you can contact me at the information on my Contact ID, which again is: 32711518.

P.S. Most of your aisles are cluttered most of the time.

Great store Poor District Merchandising!

Store 5 STARS

District 1 Small Star

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Anonymous - 5 d 8 h ago

Hi Seasons Greeting from Clarkdales Own Grandma Rita. I have been organizing a CHILDRENS Cancer Fundraiser w/the St Baldricks foundation who had difficulty working with an old woman who only has library access to a computer. Therefore their event flyers have only just arrived w/buttons, wrist bands, brochures & donation buckets and cups. I had event posters made from my own pocket ($100+) B4 hand that actually compliment St Baldricks posters.

I was advised to e-mail corporate for Auction or Raffle donation for the BRAVE SHAVE Saturday 12/30th to raise $$$. My husbands diamond ring (Galina Jeweler Appraisals & Mint Condition Official x-Lge NFL Saint Louis RAMS jacket are on personal flyer.

Thank You for your help and support.

(hidden)

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Cindy - 6 d ago

0

Oh my word. I cannot go back to your Safeway store at Smokey Point in Washington. It is not safe. Between the police handling a problem in your parking lot and the harassment from the homeless, I just can't go back. You had one checker who was very nice. But frankly, you owe it to your employees and customers to have security to offer protection. I'm guessing your bottom line is more important.

As I look at your other reviews, it seems evident that you have LOTS of room for improvement.

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Bill - 6 d ago

0

Does this really matter? This is a negative comment so you're probably ignore it. Your store next to Rossmoore had one checker with 10 people in line. No weather checkers or called. Your Safeway in Lafayette Would not except my phone number for the savings program. Do not expect to hear from you.

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Ali - 6 d 13 h ago

0

Safeway- 15000 NE 24th St, Redmond, WA 98052- , NOT the first time unfortunately, i got home , opened the bag with the crab legs. The smell was absolutely disgusting and the meat was sticky. shrimps also very dry and smelly. Went back , found a manager and just gave him the opened bag to smell it. His face said even more.

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Ron - 7 d 4 h ago

0

Safeway #1462 at 5821 Crossroad Ctr., Falls Church, Virginia 22041.

This has to be one of the cheapest, most badly managed store in the Safeway chain. It is always understaffed: no employee at Customer Service counter, no employees on the floor to ask questions, and tonight, at 6:30 p.m., 17 people in line and only two checkers. Management was no where in sight and no one called for an additional checker. Almost everyone in line was looking around, amazed at the incompetency and inefficiency of this store. Unlike some other Safeway stores in the Washington metro area, this store has no self checkout. It is a miserable, teeth-gnashing shopping experience. Clearly corporate headquarters doesn't care about the quality of this store's management or the shopping experience of the customer. Harris Teeter or Giant will now be my stores for shopping.

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Lisa W - 7 d 8 h ago

1

I have shopped at Safeway for decades. Three years ago we moved to Healdsburg CA. The Safeway here is ALWAYS understaffed. Far exceeding my experiences tin Santa Rosa, Ukiah and elsewhere in the north bay. I have repeatedly asked the Manager to address this problem. Today I stopped for a few items and checkout was again a nightmare. There were 3 checkers and long lines for each. Someone shut down one checker without a replacement and the lines got longer. There were no baggers at all!!!. It took almost 15 minutes to be checked out. I spent $185. I called for and spoke AGAIN with a Manager about the issue. He says that the hiring is done out of the store and there is little he can do. Clearly, your corporate office does not care about its customers..

It is clear that your company does not care about its patrons time. My husband refuses to go to the Safeway here in Healdsburg. This was my last trip. Going forward I will shop at Oliver's in Windsor.

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B - 8 d ago

0

Safeway Team,

I am extremely upset, today is the second time I have ordered from you online this week not to have my groceries delivered again. I've taken time off work to meet the driver with no call or even a message to let me know what's going on. I would like the contact to Safeway corporate this is ridiculous and unprofessional. I can't believe this is acceptable. I would like an immediate response and solution to resolve this. As well as a corporate contact.

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Tashia - 8 d 12 h ago

0

I am trying to call your store and office. I have had the most horrific experience trying to complain about a real world experience.

I was in your Safe-way Madison Ave Sacramento, Ca location bakery department last night. I was dressed in some cart hart field work attire because I no longer have nice clothes after experiences similar to this that have spread throughout town. I asked the bakery clerk to slice some bread and I wanted to see if I got paid to help my disabled mother with the bill. I asked her to ring up some parfaits but my card declined because I was not paid yet. I told her I could put the parfaits back but this women acted as if I would steal them if she gave them to me. I was incredibly mad because behavior and rumors like this in town have basically almost destroyed my life and now my mother has been illegally kicked out of her apartment due to this type of behavior and these type of rumors. She is a 70 year old disabled women. I am a biological technician who could not find work due to this in town, I have been offered a student Federal Internship (paid) for graduate school. But I am having to deal with people who continue to act like this in town based on rumors that are not true. I have never stole a thing in my life and would not start now because I have to much to lose such as a child and my Federal Status/Employment opportunities. My mother went to the bathroom and had well over $100 to cover the bill. All I was trying to do is see if I had been paid so I could pull out money to help her pay for my portion of the bill for safe-way and help her with some moving expenses so she had more money and was not put on the street. I do not appreciate this womens behavior towards me what so ever because I am a Biological Technician not a thief and it is these types of behaviors and rumors in this town that have nearly destroyed our life and caused these issues in the first place. I feel anyone who continues to spread these rumors or judge someone they do not know a thing about should be reprimanded. I have tried to ignore it and just focus on positives but the more I do that the more happens. So now I am reporting all incidents to see if it will stop the negative behaviors which have spread in this town. I do not find these types of behaviors amusing what so ever.

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Anonymous - 10 d ago

El Cerrito store..3:30PM African American male about 13 yrs old running the full length of the store from the donuts.,with one in his mouth..

to the front of the store past the deli on a Razor Scooter about 15 mph! I hope you have security tapes of this .Raced right through 100 yards of the store right past elderly people..good luck with this one!!

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Charles - 10 d 14 h ago

1

I have been using Safeway delivery for over 3 years yesterday I got my order and I ordered a blueberry pie I paid $10.50 for. IT WAS THE WORST PIE I HAVE EVER TRIED TO EAT crust was burnt and tuff the filling had no flavor and did not taste like blueberry. It was so bad I had to throw it out. I thought Safeway would do a better job than that. not sure if I will keep using Safeway

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MG DeWitt - 11 d 17 h ago

0

Where is the customer service standard for Safeway Inc.?

Thought the Pleasant Hill CA store is open 24/7, the bathrooms are locked overnight. Denial of this basic service is an outrageous indecency and the store manager, Eduardo, who set this policy should be fired immediately.

I will be checking on this policy at this Safeway store and reporting back here, newspaper op-ed and city correspondence.

Mr. Steven Burd, if you want NorCal Safeways to be treated well by city, county and state regulators, fix your bathroom policy now, or your business licenses will be revoked in the near future.

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MG DeWitt - 11 d 17 h ago

0

Where is the customer service standard for Safeway Inc.?

Thought the Pleasant Hill CA store is open 24/7, the bathrooms are locked overnight. Denial of this basic service is an outrageous indecency and the store manager, Eduardo, who set this policy should be fired immediately.

I will be checking on this policy at this Safeway store and reporting back here, newspaper op-ed and city correspondence.

Mr. Steven Burd, if you want NorCal Safeways to be treated well by city, county and state regulators, fix your bathroom policy now, or your business licenses will be revoked in the near future.

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