Information, reviews and public commentary for US companies

 

Safeway, Inc.

Rating
1.099455
Web
http://www.safeway.com
Related
Von's, Dominick's Finer Foods, Carr-Gottstein Foods, Genuardi's Family Markets, Randall's Food Markets, GroceryWorks.com
Address
5918 Stoneridge Mall Rd.
Pleasanton, CA
94588
Contact
Steven Burd
Role
Chairman and CEO
Phone
(925) 467-3000
Fax
(925) 467-3323
Employees
178,000
Twitter IDs
@Safeway
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I went to your store in Greenbelt, Md, Saturday, June 13, 2020 and purchased Catfish nuggets. I prepared the fish and the Catfish was very mushy and we weren't able to eat the fish. I called the Seafood department and the response was we aren't excepting any returns or exchanges from the seafood clerk. I then got transferred to the manager and he said the same thing. I understand that the Coronavirus is prevalent but I should be able to get a store credit. The store took my money and the fish was bad. It should have been a sign that said, "PURCHASE At YOUR OWN RISK." The Coronavirus has no ,. ., ., ., ., ., '; ';'; Safeway HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Safeway PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 - 26 d 8 h ago

I went to your store in Greenbelt, Md, Saturday, June 13, 2020 and purchased Catfish nuggets. I prepared the fish and the Catfish was very mushy and we weren't able to eat the fish. I called the Seafood department and the response was we aren't excepting any returns or exchanges from the seafood clerk. I then got transferred to the manager and he said the same thing. I understand that the Coronavirus is prevalent but I should be able to get a store credit. The store took my money and the fish was bad. It should have been a sign that said, "PURCHASE At YOUR OWN RISK." The Coronavirus has no ,. ., ., ., ., ., '; ';';

, ;, , ; ; ;, ;, ;, ; ,; ;,

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Anonymous - 23 d ago

Safeway in Dallas, OR yesterday. To my surprise, there were 3 teenage boys walking around with no masks on. I reminded them that masks were mandatory and they responded with expletives and disrespect. There were also 3 or 4 people wearing masks but had them pulled way down so their noses were totally exposed. I also asked them to pull their masks up to cover their noses. Not one responded or did the right thing. Safeway needs to hire aisle monitors to escort out people out who are not complying with the new rules. Otherwise Safeway is not a "safe" place to shop... . . . , , .

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Anonymous - 14 d 14 h ago

0

I was in the Safeway at the Albany, Oregon location where I saw at least 2 people pull down their mask to talk on the phone. I brought it to the attention of one of the managers. The manager said," By my company policy, I can't talk to them about wearing the mask". I told the manager, "If you like, I can tell her to put up her mask if you like"? He responded," You can if you want, but then I have to ask you to leave for harassment". I'm surprised about how lack of knowledge Safeway has about the new law mandatory mask wearing indoors and outdoors(busy areas). Well, Safeway. Across the street in front of the store is Target, side of it is Krogers, side of safeway is Gorcery outlet, and Marshalls. All the stores in my town reinforce wearing a mask except you. I spend about $600 a month in your store and you lost a customer for life along with 30 people. I hope you know that because of the Covid-19. OSHA is making many undercover stops to business to see if they are doing their job. My wife that works at Target had them come 2 times in one month.

----------------------Your real star ranking is a -3-------------------------------------------------------

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Anonymous - 22 d 8 h ago

I work in Lakeside, AZ Store#2069. Regarding COVID 19 safety practice. We stand, firmly, committed to ALL CDC guidelines. We all wear face masks. Every hour each register is closed, cleaned, and disinfected. We, then wash our hands and arms, thoroughly. Then we sign the log sheet that we have cleaned and disinfected our station and that we did wash thoroughly our hands and arms. HOWEVER, not all our customers wear masks, as mandated by our Mayer. Not all our customers remain 6 feet apart. Not all our customers wait until the belt is clear BEFORE unloading their groceries onto the belt. When we ask them not to do this they get mad and express their opinions. Many are rude, crude and crass and disrespectful to us. We have sanitation employees whose duties are to clean and disinfect our entire store. I know because I deal with the public everyday at a register on the frontlines. Our store management does care about our safety and our customers' safety. Before going on shift we have someone asking about us having any Corona Virus symptoms, and recording our responses.

.. . .. . .. .

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Anonymous - 21 d 10 h ago

tores are still not enforcing MASKS!!! I was in the Safeway on Elk Grove Florin in Sacramento and none of the employees seemed to mind that the people right in front of them were not wearing masks. I WILL SPE , , ,, , l ;

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Gail Vinson - 19 d 20 h ago

Safeway Store on tanque verde not enforcing masks though it's the law. Complained to manager who said there's a sign but they won't enforce it. I am switching to a more responsible store, Basha's doesn't do this nor does Whole Foods.

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Anonymous - 21 d ago

od to pass up, It had a delicious aroma as we heated it up (turkey soup) but we were APPALLED at how much SALT was in it! Why do you insist to try to kill your customers with salt? We can't go "out to eat" because EVERYBODY is trying to kill off their customers with salt! In a restaurant, ask (before you order) for their "NUTRITION GUIDE". All restaurants are required to have it. Many

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Anonymous - 18 d 9 h ago

ent shopping at Sunnyside Safeway. I counted over seven people not wearing face masks in the store. Also one of your checkers didn't wear his face masks correctly. I will no longer shop at this grocery store. Safeway wants to past on the COVID to ever

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Anonymous - 17 d 11 h ago

ot of them know I have cancer and I have to speak into my microphone because my vision is going also I would sit there for an hour or two I do not throw garbage on the ground or anyting I going to the store I buy things and I come back out to my RV because that's where I live and I end up leaving well the store they don't like that I end up calling corporate and the store director today I was getting ready to walk into the store and I looked and here's the police so forget that idea he says hey wait till the manager comes out and

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Anonymous - 16 d 18 h ago

tween seventy thirty and eight o'clock. One of the items on my list to buy was yogurt. When I got to that department there was an employee I suppose doing inventory of some kind. I waited for a minute or so, for her to move a bit away (6 ft.) , but she pretended not to notice me. After a minute or so, I asked her if I could please get to the yogurts. She moved away without saying anything, but there was another employee, a short, chubby man who said I shouldn't have asked her to move. I was pretty appalled at this guy's attitude hassling a customer as he did. I don't know why he thought he should get involved when it was really not his place to do so. Also, there seems to be an attitude of NOT taking social distancing serious by most of the employees at this store. I've been a long time customer at this store for the forty+ years of living in Fremont. I'm not sure I want to shop there any more after this morning's incident. There are many other grocery stores in the Centerville area of Fremont,

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Anonymous - 15 d 8 h ago

cation in Newberg Oregon and found it very concerning that the checkers are allowed to wear Black Lives Matter face masks. Really? I am all in favor of freedom of speech but this has no place in the work force allowing the people you choose to hire to wear this is a shame as not all people agree with this. I will no longer be shopping at this store. I contacted the manager on site and he blew o

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Anonymous - 15 d ago

I have been a long time Safeway shopper. No more, not until your stores start enforcing mask wearing by customers. Nevada has a mandatory mask order, but your clerks are 'not allowed' to enforce it. I have reported this inaction to the Governor's Office - store #1210 Mae Ann Ave., Reno, Nevada. Maybe if you continue to get fined and finally have your business license pulled - you will see to it that consumers are protect

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Anonymous - 14 d 9 h ago

ay in Hamilton there's a janitor he's been there.... been there 20 years or so every now and then he smeared poop all over the bathroom like and then he smears it on all three toilets and then on the urinal so he's going from the men's room to the woman's room. He's a police chiefs half-brother. He honestly shouldn't be employed there anymore I mean we've had to deal with the flu and him doing that Beforebefore. There's also a problem with your manager. She thought it was amusing to leave a ball cage on secured. Was 10 feet tall fallen and hit kids before. Problem with the oxygen tanks it was recently secured. But I'm just a noticing all those problems go back the same way they were before. I don't honestly like working there. I find that kind of dysfunction ridiculous. I thought it was funny when I was a child. So I am warning you I might get a hold of the center of disease control in the Hamilton area but I want you to correct the problem soon. H

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Anonymous - 12 d ago

eir masks below their noses.

The manager on duty said he would speak to the produce clerk whom I saw was chatting away with hers down while handling food. She briefly pulled it up when she saw that I noticed, and when I turned back around a minute later, it was right back off! I then passed another employee with her mask well below her nose and asked her to please pull it up to cover it. She was taken aback a little, but she did pull it up. I wear my mask to protect others, it would sure be nice if they gave a damn about their customers!

HOW ABOUT TRAINING THE ENTIRE STAFF AND HOLDING THEM ACCOUNTABLE?

Needless to say, they lost a customer today. This wasn't the first time, and it isn't the only Safeway I have encountered this. I wish I had whipped out my phone for a few pics.

Whole Foods and Trader Joes get gold stars for caring about the safety.,.,., ., .,

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Anonymous - 11 d 8 h ago

alcon, CO. I also go to Walmart at times. Walmart has two guys at the door, and NO ONE gets in that store without a mask. I was there today, and it was busy. I did not see one single person without a mask on. Colorado has a statewide mandate in place that all people should wear a mask while out in public. My question, as I see others have as well; WHY IS SAFEWAY NOT ENFORCING THE STATE WIDE MANDATE TO WEAR A MASK IN PUBLIC?? Why can Walmart and other stores do it and Safeway WILL NOT? If there were another option for me for shoppi

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Anonymous - 11 d ago

At store 2295, needed to purchase a 99 cent bag instead of regular plastic or paper (out of stock?). Next time will leave the loaded cart at the check-out counter and go to your competitor down the street. Should have a sign on entry door stating

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Anonymous - 11 d ago

AUGUST 2020 FROM : PALO ALTO RESIDENT STANFORD UNIVERSITY : PHD MBA MD TO : CEO AS A CUSTOMER OF 40+ YEARS, PLEASE STAY IN BUSINESS SUGGESTIONS : MORE AMERICAN FOODS + STEAM CLEAN THE RESTROOMS BEFORE THE STORE OPENS + FINISH STOCKING SHELVES BEFORE STORE OPENS + NEW PAINT & NEW FLOORING /) MAI,,.,.,.,

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Anonymous - 9 d 7 h ago

.

I went to the Alameda Southshore Safeway to buy taro. The produce manager did not know the price of the taro and had no sign to indicate the price. I was asked to call the corporate office and speak to corporate pricing control. I called and there was no operator to complete the call. This is totally bizarre that Safeway would not know how much to charge for a product. And why in the heck should I need to m.,. ,., . .,

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Anonymous - 7 d 20 h ago

A customer did not have a face mask and no employees confronted him. I did & he blew off the virus as a common cold. Virus will never end If stupid people are allowed in

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Anonymous - 5 d 8 h ago

the downtown Safeway store (115 S.E. 7th St., Grants Pass, Oregon) so she could get "the Disney toy." After an interminable wait because the clerk apparently is in training, as we were checking out my daughter asked for the Disney toy. "Sorry," the clerk said apologetically, "there is a $30 minimum purchase" to get the toy. We had spent only $25. Rather than immediately voiding the transaction over this less-than-flexible customer service, I finished paying and left. Not cool, Safeway. Not cool.

Strangely, the checker had removed his mask to sniff parsley being purchased by the

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Anonymous - 2 d 7 h ago

Seems like Safeway is not updating ad pricing. Have been there a few times in last month and have been over charged every time. Time to start shopping at Fr/ /. / /./.

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Anonymous - 1 d 19 h ago

Why is Safeway not reopening the store on Gartrell at the 470 in Aurora. Over a thousand new homes are being built not to mention the thousand already occupied for years. Nobody wants to drive 5 miles to a grocery store if they didn't have to. Seems that location would be .., ., ., ., ., ..,

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Anonymous - 7 h ago

thete is a pandemic going on.

Safeway stores need to clean their carts better. l am so scared to shop there! there is no system to make sure your cart is cleaned properly and when they are cl

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Yn - 11 h 44 m ago

1

What a joke , the Safeway in gig harbor does not have that good of a selection . And out of all the stores I go to this one has the worst service you could possibly imagine . I'm filing a complaint at the BBB and getting lawyer involved

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solano ave berkeley - 1 d 18 s ago

thete is a pandemic going on.

Safeway stores need to clean their carts better. l am so scared to shop there! there is no system to make sure your cart is cleaned properly and when they are cleaned it's a joke.

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