Information, reviews and public commentary for US companies

 

Safeway, Inc.

Rating
0.976812
Web
http://www.safeway.com
Related
Von's, Dominick's Finer Foods, Carr-Gottstein Foods, Genuardi's Family Markets, Randall's Food Markets, GroceryWorks.com
Address
5918 Stoneridge Mall Rd.
Pleasanton, CA
94588
Contact
Steven Burd
Role
Chairman and CEO
Phone
(925) 467-3000
Fax
(925) 467-3323
Employees
178,000
Twitter IDs
@Safeway
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Helen M Harrison - 1 d 1 h ago

5

This recommendation is in reference to Terrance Jackson who is the pharmacist at Safeway in Tucson 10380 E Broadway Blvd.

Tucson, AZ 85748.

Sir or Madam

The luckiest day of my adult life was when I elected to get my prescriptions at the above noted Safeway to the pharmacy.

Terrance: He the most helpful and generous individual I have ever run into in this environment - He always goes the extra mile for me and from what I can see everyone else.

For Years I had to go to Walgreens and it was a horror!

Terrance & Bonnie and the absolute best and I feel you guys are lucky to have them on your staff.

Best regards,

Helen M. Harrison

(hidden)

Feel free to reach out to me at any time if you need further information ]and bu the way I recommend this pharmacy to anyone that lives in the area - it is the best!

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Becca - 2 d 5 h ago

2

Guys what on earth is going on that I can't "get coupons" anymore on my iPhone? I can't imagine how much $ Safeway is making off its customers these past several days because we can't load coupons! And if I'm supposed to use your app, I can't see anywhere in it how to "get coupons". It adds coupons to my list, but I don't use that list to shop and I don't know if that mechanism is actually loading coupons to my club card. Help!! Plus I'm busy as hell, a loyal customer for decades, and this is very, very annoying!

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Luella Larsen - 3 d 4 h ago

3

Dear Mr. Burd,

I want to start with that I have read many comments and they are not flattering. I will say with my 30yrs experience working grocery that the store that I shop the most (#19) Springfield, Oregon has the best employees! I know that is because of the hard working, professional, and friendly Manager Jeff!! I love the on line coupons and if for some reason they don't work, they always take care of me.

But the reason I am writing is that my favorite creamer is Baileys and my favorite flavor is Vanilla. Why did you stop carrying this flavor? You will advertise that flavor only to not have it in the stores. I called the Baileys Corp and they said they would try on their end to fix this....please put it back in my store!

Thank you for your time.

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Richard n Harris - 3 d 16 h ago

0

Aloha

I was assulted by a employee at the pali safeway store in Honolulu. I would like to know who to contact regarding this matter. I was physically injured. Please contact ne by mail my address is 3600 Aolele st #208c General Delivery Honolulu, Hawaii 96820 Please would you asap

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Barbara Curren - 4 d ago

3

I am questioning why I am not receiving the gas discount when I purchase gas at a Chevron Gas Station? I have been there 2 times the past month and each time I had $.10 discount coming and selected to use it. However both times it was not applied to my purchase. When I asked about it inside of the station store I was told I had to pay cash but was never told this before.Then I was told it will be applied at charge to my card and it didn't. If this true why is it not posted? Both times when I said I wanted to use the $.10 off my price it removed it from my card so I had to start all over to build it back up. Is Chevron no longer doing this or is this station just saying they are to get customer in there and not doing it? What sort of deal do you have with them?

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Is this the way it always is George Lund - 4 d 17 h ago

0

Springfield Oregon store two chokers at dinner rush

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Stacey - 13 d ago

4

Are Safeway prices the same from state to state? Currently live in MD but my daughter is moving to CA for college and will be buying groceries. We are trying to figure out a budget.

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deadmoon - 4 d 20 h ago

No, they're not even the same in different cities within the same state. California is generally expensive.

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UnSafeway - 16 d 4 h ago

0

The AM gas station staff person's behavior and attitude are completely unacceptable. We filled up on fuel and proceeded with our truck and trailer to the air/water self-service area. We are traveling to Oregon, a 752-mile round trip, towing a car, so tire pressure is a top safety concern. The air hose would not reach all tires so we turned around to do the opposite side tires. By then, the air turned off. When I asked the employee to turn it on again, the rudeness began. She stared me in the face and did not answer or turn on the air. She did nothing. A second person in our group was buying ice and made a subsequent request for air. She was met with even more attitude, as the employee demanded to know in a raised voice "are you with them?" as she began literally banging the remote power button to the air pump screaming "there's nothing I can do" repeatedly. The air finally came on again. I've never witnessed worse customer service when a sitting employee in an enclosed booth had one task: press a button. We are four customers from four different households. Safeway needs to decide who their priority is. A disgraceful employee or four shoppers with other family members who will not return unless something is done.

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NN - 5 d ago

1

Safeways in Corte Madera and San Anselmo have long, inadequately-staffed checkout lines. Both deli counters have rude (often absent) staff. My thirty years of shopping at Safeway quickly coming to an end. So sad. They used to be great.

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Tammy Robinson - 5 d 45 m ago

Went to my Safeway at 3131 E Thunderbird, Phoenix Az, 85032. The people that work there are the best always friendly. Today I went in to find out that the store is being closed!!! This is very sad, they were always busy, and they are the only good grocery store in our neighborhood! They have been there for over 21 years and we have alot of people that need a grocery store that is walking distance!! I wish you would reconsider the choice to close this store. There are also going to be a lot of people without jobs!!!

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Doreen - 5 d ago

Very unhappy with your employee Helen at store #797 at 231 West Jackson St. Hayward CA in your deli department

Me and my family went there on June 17, 2018 and ordered sandwiches. Helen needs to trained on customer service or find another job not being in contact with people. Right from the gate she had a bad attitude as if she hated her job. There were no other customers behind us so it wasn't as if we were holding up the line. I did bring to your store manager attendtion but I wanted corporate level know what kind of employmee she is. I've shopped Safeway not just my home town but other places too and never was treated in the manor Helen treated me and my family. I can't give this Safeway a

5 star. I give a negative 5 instead.

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Anonymous - 5 d 3 h ago

0

I am disappointed at best with the service I experienced today. I have ordered several times for delivery and pickup and also became a loyal Safeway shopper. Today , I am now going to have to go back to my original grocery shopping facility which was Publix, because of how I was treated today and the end result.

I placed an order for pick up for 5:00pm. I arrived and called and was told " can I call you in a few minutes , I am just finishing up final touches". I said no problem. I waited for the call patiently for 15 minutes , not a problem. When I received the call I was asked "can I call you when your order is finished and you can then pick up?" I said I thought you were finishing up with final touches , I cannot leave and come back. I was then very rudely told , "Its called IT issues". I began to say why are you speaking to me this way, I can wait only until 6pm because I need to pick up my daughter. I then when I on to speak and was hung up on! This was can I say shocking!

I then waited about 10 minutes and tried to call number back but no answer. I proceeded to go into the store and speak with the manger on duty , and she was very nice and apologetic. She went to the back to see the problem. I waited another 10 minutes for her to come out what of no fault of hers a cart with groceries that only includes about 10 percent of my items, we went through each bag and saw that most of my order was not there. By this time it is 5:55 and I need to leave in 5 min to pick up my daughter. I was lied to from the first call when told "finishing touches"! I had to leave the store after an hour of waiting with no groceries. I have been charged for zero product.

I am also shocked that this is how customers are treated for something that is offered as a convenience! I do this because I work a lot of hours and want to make sure I have what is needed for my family.

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willis westfall - 5 d 7 h ago

3

electric carts broken at my safeway at one time they had 4 now they have one others are broken giant across street has at least 6

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Concerned customer - 5 d 19 h ago

0

I was driving down the I10 in Phoenix As by the deck park tunnel around 4:50 on June 18th 2018. When I looked over at the Safeway Albertsons big rig cab #521b, trailer plate 4FP8679. The driver was driving next to me flipping me off for like 5 minutes. I do not know what he thought I did but I would like to have people like this represent my company.

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Anonymous - 6 d ago

0

My online food orders have been coming from the Seattle Rainier store for 2 years.

NOT ONCE CAN THEY PROVIDE THE CORRECT ITEMS CORRECT PRICES, etc.

produce is usually old and past its prime.

Every single order. One order had Drano spilled over all 8 totes. Serious burns,

no apology.

Safeway's 40+++ minute hold time for customer service is despicable.

SINCE EVERY ORDER IS SCREWED UP, I GO THROUGH THIS EVERY WEEK.

NOW they have added 10 effing minutes of ADVERTISING for shit like direct tv,

and god knows what else, that caller must not only listen to, but also

interact with, BEFORE GETTING PUT ON HOLD FOR 40 MINUTES.

You people are the lowest scum.

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JR - 6 d 15 h ago

DEAR MR. STEVEN

MY DADDY HAS BEEN WORKING FOR SAFEWAY FOR MORE THAN 25 YEARS, AND NOW HE IS UNDER A LOT OF STRESS BECAUSE HE NEVER HAS ANY HELP,

MY MOMMY IS WORRY THAT HE IS GOING TO GET SICK BECAUSE OF THE STRESS AND NO HELP AND NOBODY CARES.

PLEASE GIVE MORE HELP TO MY DADDY.

HE IS A VERY NICE DADDY AND I DON'T WANT HIM TO GET SICK. HE LOVES HIS WORK VERY MUCH.

THANK YOU

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Anonymous - 6 d ago

they dont care

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Hank - 6 d 5 h ago

Reading through your website you seem to pry your company on negative responses why is that . Well here's another one. Is it common practice for one store within the same state within 5 miles of each other not to honor rain checks for items 1 store doesn't have but the other store does have. I was told that since it was bought at 1 store that the Safeway I went to in towson Maryland could not honor in giving me the items that the other store was out of. So I left my items on the belt and when to a different fruit store a competitor I guess that's what you look for your customers to do when you have such silly rules.

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Alyce Foster - 7 d 6 h ago

The Safeway store on Alabama Avenue SE is selling outdated food. I have sent 2 feedbacks I have not received a reply. The Ghiradelli white chocolate which I purchased on June 8, 2018 best before date of 08-31-17. Brought primo shredded Parmesan cheese on 6-13-18 best date 07-05-18 in about 2 days had turned green. Why, is this going on in our neighborhood. I have not received a reply from the msg I sent.

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Nan Siegel - 8 d ago

Yesterday I drove way the hell out to the opposite end of town to shop in the beautiful new Safeway. It made me so angry that the downtown store, the one 3 blocks from my house, is in the words of the president of our country, a shithole.

I realize that Safeway/Albertsons/Vons/Jewels owns most of the grocery stores in this country but I am going to do my very best to avoid them until they build a new store downtown. Wanut Creek, CA deserves better. Whole Foods, Target, Trader Joes, Farmer's markets... all close by, well stocked, well staffed and a respectable selection of product.

It is great that Nextdoor (local social media) gives us a voice.

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talorie - 9 d 4 h ago

0

I've finally have given up! The Safeway store located at 15332 Aurora Ave N Shoreline, WA 98133 is terrible. They are always under staffed, long long lines at check out! Their selves are always and I mean always empty. The produce department is especially empty most of the time. Went to buy a package of mushrooms and there was absolutely none....none. What store ever runs out of mushrooms! As I walk down numerous aisles empty empty shelves. Never never any small shopping carts even the carry baskets are not to be found. Is this store going out of business?

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MIKE - 10 d ago

0

MIKE FROM SIERRRA VISTA AGAIN. I COTACTED YOUR CUSTOMER SERVICE LINE IN TEMPE AND WATOLD I WOULD RECEIVE A CALL BACK REGARDING MY EXPERIENCE; AS EXPECTED IT DID NOT HAPPEN! PLEASE NOTE THIS WAS AT A WEEK AGO AGAIN YOU ARE #32 FROM A WORLD STATUS!.

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MIKE BUCKI - 10 d ago

0

I RESIDE IN S.E ARIZONA ABOUT 65 MILES FROM TUCSON (SIERRA VISTA) THE LOCAL SAFEWAY HAS IN THE PAST USEFUL DUE IT'S LOCATION FROM MY APARTMENT; HOWEVER, I WA RECENTLY FURIOUS WHEN TOLD THE ITEMS I WISHED TO PURCHASE FOR ONLY FOR (ONLINE) ELECTRONIC BASED SAVINGS NLY!. I AM ALMOST 63 RETIRED AND, HAVE TO WATCH EVER DOLLAR; I PHONE THE STORE MANAGER AND, WAS TOL WHILE HE WAS TRULY SORRY, HE COULD NOT OVERIDE THIS CORPORATE POLICY!. WOw !! EVEN AT THE RISK OF LOSING A REGULAR CUSTOMER!. I GUESS PEOPLE HAVE BECOME A FACELESS ENTITIY NOTHING MORE THAN NUMBER ONLINE!!. IT'S NO WONDER THAT, ALBERTSONS BOUGHT THEM OUT HOWEVER, THE REAL 'STING" IS THAT ALBERTSONS NO LONGER REQUIRS CARD OF ANY TYPE! NOW, ONE MORE THOUGHT TO YOU FIN CA. FOLKS, FRYS HERE IN AZ. IS STILL THE #1 FOOD MARKET IN THE WORLD!!!; EXCEPT FOR WAREHOUSE BASED STORES IN EUROPE. GET SMART!.

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BJB123 - 10 d 20 h ago

1

Be careful of the Safeway pharmacy in Sparks, NV. Pharmacy employs a person named Scott who was never taught about customer service or how to behave on the phone. One of those people who "just don't get it." He is rude, disgustingly so, and knows nothing about apologizing for hanging up in the midst of a discussion about medications.

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