Information, reviews and public commentary for US companies

 

Safeway, Inc.

Rating
1.017986
Web
http://www.safeway.com
Related
Von's, Dominick's Finer Foods, Carr-Gottstein Foods, Genuardi's Family Markets, Randall's Food Markets, GroceryWorks.com
Address
5918 Stoneridge Mall Rd.
Pleasanton, CA
94588
Contact
Steven Burd
Role
Chairman and CEO
Phone
(925) 467-3000
Fax
(925) 467-3323
Employees
178,000
Twitter IDs
@Safeway
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George Livingstone - geeteeliv@yahoo.com - 2 d 13 h ago

I shop at 6 different Safeways in the Arlington and Falls Church, Va. area They vary greatly in their operation and customer service. The one at 5101 Wilson Blvd. is the worst - poorly stocked, understaffed, and a few employees esp. in deli are inexperienced. Basically that location has potential. Relatively affluent area, lg. parking lot, and easy to get to. It seems that other businesses are using the pkg. lot.

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Safeway fish-meat products gone bad before thru date in Annandale, VA - 3 d 18 h ago

0

We purchased a value package of chicken tights twice: in June and July, 2017. Both times they were gone bad before thru date. We stopped buying raw chicken products. On Aug 15, we purchased Atlantic Salmon Fillets. It was packaged on Aug 14, sell thru Aug 17. We opened the package same day and it smelled bad, the fish-meat texture had already started to break down. The Safeway store #1588. 7414 Little River Tpke, Annandale, VA 22003.

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Magbana - 3 d 19 h ago

1

I have been a customer at the Safeway located in DC at 17th St and Cor Sts NW for 20 years. In has never been an efficient, nor well-run store. Problems include unwelcoming employees, managers relatively unconcerned about customer complaints. The latest concern is a dearth of cashiers. The do-it-yourself scan machines are ok for 50%, but for God's sake you need ONE cashier on duty at all times. For the third time in a month there was no cashier and no one to ask so I put my groceries back and left. You are making a mistake if you think you can make it an all self-serve store. Lucky for me, I have two other grocery stores I can go to which are well-managed and employ enough staff to handle volume and provide good customer service. This Safeway fails miserably in both areas.

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A.G. - 4 d 12 h ago

0

I have major concerns regarding customer service of the manager at this location.Today I was in Safeway and used a $50 dollar bill to buy $4.50 worth of items. The cashier gave me back change like I gave her a $20. I told her it was a $50 and she said NO it was not. I asked her to check and she said she didnt even have any $50s. I asked for a manager and they both basically called me a liar. I asked to have the cameras looked at and they made me wait and said that it showed the cashier had a $20. I called again and the loss prevention man said that I wasnt allowed to see the video. I called again after that and the manager said that they made a mistake and they found the $50 in the register well after and that I can go pick up my change tomorrow. That is so ridiculous being that I was there telling them and they could have looked in the register thoroughly before calling me a liar and making me look dumb in front of customers. Over $30 I would expect them to think I wasnt trying to get over on them like that. I feel disrespected by the cashier and manager. First off the cashier clearly should have seen it was a $50 and also the manager said she counter the register and it matched up like I gave a $20. That is obviously impossible. I just want some type of action taken because this cannot happen when it comes to your customers hard earned money. The location this took place at was the 4811 N 83rd Ave, Phoenix, AZ 85033 location. Phone number (623) 247-4447

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Anonymous - 7 d 15 h ago

I like the store but have a question. Why is it that6 none of your stores carry ethnic hair products. It can make a person feel some type of way

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Anonymous - 8 d 51 m ago

0

Totally ignored at deli counter in prince Frederick Safeway at three in afternoon waited five minutes when two females in conversation happened to notice me who were also in uniform and behind deli counter one ask if I had been helped she told a girl with her back to me who was the only one wiring and slicing meat she said I'll be a bit neither of the other two offered assistance poor attitude what happened to superior service thencut my pie from bakery to find mold inside very bad

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Disgusted Mom of an 18yo former employee - 8 d 10 h ago

0

My daughter was so happy to get a job with you guys but after a short while she realized that most of the management were sorry excuses. The store she worked at was heavily laden with workplace violations of everything you can imagine. I'm so glad she got out of there. For being such a big corporation, you guys do not

have it together when it comes to your employees. I've worked with other big name companies who seriously have their stuff together and what my

daughter told me is ridiculous for a place that has resources to make it a positive, safe environment to work in.

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Old Safeway Customer from Kent Island - 8 d 20 h ago

My Safeway store is in Chester, Maryland. For the last month or so, I find that the smaller carts are being discontinued. This may not be a big deal to you, but I am pushing 76 years old and sorry to say, have the normal old age problems, plus. The large carts are very hard to push (wheels) and turn. By the time I come out of the store, I feel like I've been in a battle! I know you think people will by more items if they have the larger cart, but seniors will come back more often and buy more thiings if they are not fighting the larger cart! I have started going to our Food Lion and notice how many people I see that I use to see in Safeway. I know you don't care about older peopls, but your loss.

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SAJ Kadis - 11 d 9 h ago

4

Our neighborhood Safeway store at 17th and Corcoran St. NW, Washington, DC, is planning to open a sidewalk cafe and to sell liquor in the store and to cafe customers. Our neighborhood already has a major, well-established, and very popular liquor store just opposite the Safeway on Corcoran Street. The community is outraged that a grocery store would plan this despite strong opposition from the community,

We are holding a Neighborhood Commission meeting tomorrow to protest Safeway's plans and will express our opposition in the strongest terms possible. If necessary, we will boycott this Safeway store unless and until these plans are cancelled. We have other grocery stores in our neighborhood so we will hardly suffer any any hardship in the interim.

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chris - 12 d 13 h ago

0

Every single time I go to the Sandy Oregon Safeway there are NOT enough cashiers.... EVERY TIME could be 9am could be 9pm and EVERY time in between I love shopping there, I love the deals BUT it's gotten to the point where I won't it's just TOO frustrating TO sit in line for almost 30 minutes for1 damn thing

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Grady M Youngblood - 13 d 11 m ago

0

Safeway needs to know that its employees will not stand for this poor and demeaning treatment. Consequently, if Safeway continues such humiliating practices it will stand a major threat in having legal employee confrontation and boycott on the customers' side.

1. Unfair pay of Safeway's employees must stop.

2. Unfair treatment of disabled employees is wrong and must cease.

3. Unjust termination of employees is wrong.

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Debora Gray - 14 d 16 h ago

0

I have been a loyal Randall's customer for many years. Just learned today that Safeway refuses to join the Fair Food Program, thus promoting slavery & sexual harassment for the farm workers in its supply chain. As of today I refuse to step foot in Randall's (or any of their other stores,) until Safeway signs on. Now will only be shopping at Walmart & HEB.

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Kathy - 14 d 18 h ago

4

I've been going to Safeway for years in Cloverly Maryland. Today I walked in at 12:30 and the bakery was empty all the Artisan breads, Daily Bread French and Italian ,bagels and donuts were sold out I thought they were closing the bakery? Was very disappointed had to go down the street to Giant to buy bread. What's up Safeway?

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Lee - 17 d 13 h ago

0

Erica at Beretania Safeway, Hawaii. I was having an argument with a customer and she wanted to put her two sense and telling me her opinion that I did NOT ask for!! Do your job and that's it! Why would u get involved!! Then she made like the argument was MY fault when that person cut in front of me!!! How is that my fault! Do your job and SHUT YOUR MOUTH!! DF!

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Marie - 34 d 16 h ago

You delivery shopping is a pain I could not close for the life of me! I called the customer number forty five min. I finally hung that tells me a lot of people's have problems with it and you don't have enough people to answer the phone! Maybe get someone to redo your system l will have to go else were!

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Helen - 17 d 17 h ago

0

I reported them to the BBB after having so many issues being overcharged and them taking forever to credit my card, I was having the 800 number just put things back on promo. Then they just put on my account, that I have to deal with the store. I spent hours on the phone with these people and I couldn't order for my son whose Autistic while I hounded them to refund.

So now I called again and told them if thats the way they are going to treat me, I will do a charge back and use another delivery service. They treat EBT customers horribly. If you use EBT, you have to order by 9pm the night before delivery, call the 800 number and declare its an EBT order and then get called at 7am so you can give card number and your pin, which even the EBT department tells you give your pin to NO ONE.

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grossed out customer - 18 d 18 h ago

0

you have a person by the name of chase chapman or chapman chase in you employ at the sweethome oregon safeway if he is not removed from his job after people witnessing him drop deli meat on the floor and bagged and sold it anyway very unsanitary i will no longer shop safeway until this is fixed he should not have a job around food.

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chambach@comcast.net - 19 d 10 h ago

1

We have a lot of trouble with the Safeway in Greenway Ctr. Shopping in Greenbelt MD. We all agree it is only busy because of its location. Long line into the isles, from 10 cashiers usually 2 or three are open. There is never anyone at the Cust,. Service Desk or that person has three jobs or more... If you want an answer you are sent somewhere else like a phone number which takes for ever to get thru and then it's usually the wrong place.

I got my last problem and nobody would help me. YOU advertise SUNOCO as a gas source. I had filled up my tank and went to collect my gas points at the Riverdale, MD station... THey just shrugged his shoulder and said -we don't do that...... I was angre and told him to at least put a sign at the pumps so we can go somewhere else and not waste 30cents on a fill up. When I told the cust. serv in Greenway, they couldn't or wouldn't help........ we are always pushed to go some other way.

Plus, PLEASE CHANGE YOUR RULE.... it makes no sense to go from month to month or 1st to st with the awards. Make it 4 weeks from the first to the last purchase.

I think I am going back to the Giant.

Sincerely and pretty hopeless,

Christine Hambach

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Anonymous - 22 d 16 h ago

Its Saturday July 29,2017...coming over the Howard Franklin in Tampa Fl....the tractor trailor traveling south to Safeway in Largo Fl. Only one here right now.. The driver was driving way to fast in the rain and swerving in and out of lanes.. Going to cause and accident or kill someone..

Sincerely,

Y.Beck

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chambach@comcast.net - 23 d 13 h ago

see my comment about your much advertised and not honored GAS points at SUNOCO among other complaints like the pretty bad and disliked GREENWAY safeway in Maryland. (Greenbelt) You can only make it there because of the location.

ch

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as it is now - 26 d 16 h ago

I have shopped at my Safeway store for 20+ years as of today I am done this store is gone to hell it is at low Welling at Washington in San Leandro there are so many missing items on the shelf you never can get the bread that you come for till about four in the afternoon because the The bakery just can't get their act together the deli rarely has turkey or chicken is out till God knows when I was there at noon they're still wasn't any the store hasn't been swept there were no hunts products on the shelf it's just been the last 6 to 8 months if he's just plum going to Hell please please look into it fix it I hate not going there but I can't continue ias it is now

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Pissed-off Wife - 27 d 15 h ago

1

This company treats their part-time employees like puppets. My husband has worked for the company over 6 years, and he has been transferred to 4 different stores in 2 years. He commutes over an hour one way and has requested multiple times to be transferred to be closer to home and they have denied it for 2 years! Their work schedules are done weekly, so you can't plan your life. My husband made a doctor's appointment and they scheduled him at the time of his appointment. They told him to change the doctors appointment but he can't because he doesn't know when he'll be working! There's a high-turnover rate because safeway doesn't care for its employees like it caters to their customers. Unfortunately, Safeway needs to understand that their employees ARE their customers, too. My husband will be leaving Safeway soon, thank God!

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wkttrucking@aol.com - 28 d 12 h ago

2

I just tried to eat a rib steak, from your store and my dog won't eat either. This is about the sixth time I have tried your steaks. Never try them agin. We are loyal Safeway shoppers, but your meat nasty.

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Peter - 32 d 11 h ago

0

Please hire more people for the evening shift. The past two months there have been lines extending across the store and down the food isles with one person bagging groceries and one person on the four-way self checkout. Its. It not nearly enough.

5929 NE MLK BLVD

PORTLAND, OR

97211

(hidden)

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Rene - 34 d 12 h ago

2

I waited years for the Safeway at 51st Ave & Baseline in Phoenix. It was great until the last year or so. If there is a sale on something the selves are empty, the items are always being moved around, the baggers don't know how to bag - they don't put like items together, I have had tomatoes squash and cans of bisquits explore. And many times I have to bag my own groceries

They no longer carry my cereal, so I have to make a special trip to Frys to get it. I would suggest that someone walk the store get the empty selves filled , train the baggers and hire more employees. I am sure if thsee are store management problems or corporate problems but someone needs to get this store back on track. I have been a long time Safeway shopper, please don't make me go to Frys.

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Chas - 33 d 15 h ago

My solution to Albertsons/Safeway after really poor treatment when I complained of empty shelves. After they got me into their store with a great sales, but then not having the items. Wasting my time.

Never be nice to any Safeway employee, treat others like they treat you. Only buy sales at their store, nothing more. Always request rain checks to slow down checkout (if possible). Complain at checkout as often as I can. Always leave my cart out in the most inconvenient locations. Dump grocery items on any old shelf.

Sorry Safeway, but you suck.

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