Information, reviews and public commentary for US companies

 

Safeway, Inc.

Rating
0.956044
Web
http://www.safeway.com
Related
Von's, Dominick's Finer Foods, Carr-Gottstein Foods, Genuardi's Family Markets, Randall's Food Markets, GroceryWorks.com
Address
5918 Stoneridge Mall Rd.
Pleasanton, CA
94588
Contact
Steven Burd
Role
Chairman and CEO
Phone
(925) 467-3000
Fax
(925) 467-3323
Employees
178,000
Twitter IDs
@Safeway
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Milton Thacker - 2 d 6 h ago

1

Was at the East west highway Safeway in md college park neighborhood and putting a subscription in and this lady was sooooooooo rude, she had an attitude like no other, I didn't even want to fill my prescription there because of her attitude, did not catch her name but she was a young white woman who look like she was in her middle 30s, she didn't even speak when she took my prescription, I will not be filling my prescription there any more for my back, bad bad vibes coming from this woman, whatever problems she has she should not bring them to work, everyone in line had something to say about her attitude, but she seemed to not care, don't feel comfortable when she's there, the other pharmacist always treat me and greet me with the utmost respect, I'm new to the college park neighborhood and I don't wanna travel far to get my prescription filled, but I will if this woman keeps giving me negative energy

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Robert Hutchings - 4 d 4 h ago

1

I was in the Safeway in Nogales, AZ just after 10:00 am today Sunday April 23. I had 4 avocados and 3 limes. I went in the 9 or less check out where there wad 4 other people. I did glance at the one other line that was open, but it had 4 carts and they all had a lot of ITEMS. After about 2 minutes in line the 9 or less light went out and they closed the line. So everyone else had to go to the one other checkout which had already grown. First. They should have let the people in line at the 9 or less to go through. Any other store I have shopped at does this. Or they could have put a new cashier in place. I chose not to be 12 in the new line so I walked our. To shop at your store I must do a 40 round trip to my home in Patagonia. I will do most of my SHOPPING now at Wal-Mart where I can use self checkout or wait in lines. I am upset.

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Pat - 5 d 6 h ago

0

Wow! I thought it was only my local Safeway that had management and product issues. Seems to be a systemic corporate problem. I guess instead of writing a long letter to corporate, I should just start shopping at Giant, Harris Teeter and Trader Joe's.

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Nardo - 9 d 5 h ago

1

Seriously, a mailer which states that Safeway delivers fresh! About half the time I shop to buy brocolli, it feels like rubber and bends in the wind. This stuff is usually several weeks old by the time it hits the produce aisle in the store. I found that to be true with the asparagus, and romaine. The 10 lb. bag of potatoes start to rot after a week or so, so why is that? It seems like when you have old stuff to sell, it goes on sale to get rid of it.

I've talked to the local manager, but he's useless. In fact, I'm not sure why I even write these complaints, cause it seems like no one cares. For once, I'd like to hear from someone with authority, to explain their procedures.

Please work on your FRESHNESS!.

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Anonymous - 9 d 19 h ago

I have never seen such unperfesunal behavior from a manager lynden wa calls someone who did not apply to them they got name and number from another business that shut down you do not lead someone on so they turn down two jobs be sure he says he is very interested in you then never calls back your loss on an amazing loyal employee again VERY UNPROFESSIONAL........

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Anonymous - 9 d 19 h ago

0

Love how Safeway in lynden WA calls and says they really want you to come work for them in the deli so you turn down two other job offers and Safeway never gets back to you how unperfectional

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Patricia Opfer - 10 d ago

1

you advertised Neptune's Handmade Alaskan Snow Crab Party Tray at Easter. I asked for it at my Safeway on Laguna Blvd. in Elk Grove,Ca. the clerk at the deli said they didn't do that. My daughter went to a Safeway in Orangevale and was told she had to order it. So she ordered it. When she went to pick it up they said they didn't make any new ones and she could have the one they had made. She said the lettuce was wilted so asked for new and took what they had. it didn't look anything like the picture in the ad, and was very similar (??) to fake crab. This was for an Easter brunch and eveyone was very, very disappointed. Alaskan Snow Crab??? I think this is definitely falsness in advertising!!!

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gvolpetti@gmail.com - 10 d 5 h ago

5

I just sent you a review but forgot to mention how wonderful the personnel is in the pharmacy department. Did not want to forget them, they are all awesome

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gvolpetti@gmail.com - 10 d 5 h ago

1

I have been a Safeway shopper for many years, however since it has been taken over by Albertsons, I can't believe the difference. Not a good difference. The only thing that has not changed is the checkers and the meat department. I cannot find many of the same items I bought when it was Safeway. You are not going to forc me to buy what you want to sell. I have even called your headquarters requesting this items and they tell me they are not in your inventory. When I have to go to other stores for these items I might as well only go to that store. Your produce department is not the same and prices are outrageous. Your bakery does not carry bread I always bought. And you don't seem to care. My husband and I were retail grocers for many stores and customer service was our number one priority, however it is not yours. Your not going to get customers from playing Monopoly.

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Anonymous - 10 d 7 h ago

0

I would like to say that I went to one of your local fuel stations got $20 and fuel which already cleared my bank but now you guys withheld $125 out of my account and I have to wait for that money but you already got yours that's wrong

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Jennifer - 12 d ago

0

I went to safeway to return items ( I had receipts) and to shop. My items were in my tote. I normally return first but my funds were limited and I wanted to find sales first. I noticed immediately two guys following me through the store (as soon as I entered). I shopped while watching them watch me (very badly I may ad). I decided some items I didn't want and put them on a shelf (not on the aisle I got them from). I got in line to pay and the older guy that was following me got in line behind me. He said to me "put it back". I at first thought he was talking to someone else. He was looking at me and said it again. I said "what?, put what back?". He said" I know you have hair products in your purse". I said "No I don't". I then turned showed him where I had placed the items on the shelf (the items I had earlier decided I didn't want).He said he was calling the police. I said "call the police". Then I walked away to try to get service on my phone ( In Safeway my cellphone service doesn't always work, I guess its the structure of the building). He grabbed my purse dumbed it out and voila...NO HAIR PRODUCTS! He took my items that I was returning even though I had receipts! I went outside and called the police. I believe I was targeted as soon as I walked into the store because I am black. I noticed the two white males following me as soon as I entered the store.

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Chad - 14 d ago

1

Your Longview WA Safeway store on 15th Ave the pharmacy there is ridiculous slowest pharmacy I have ever been to I have gone in twice after going to the doctor I get there ask them for my prescription they say it'll be atleast two hours I'm still backed up from the day before, really you can't do your job from the day before that's bad management should be two pharmacists at all times to get their work done that's the last time My family and I shop at Safeway there's never checkout lines open and your dumb ass 3 s a crowd rule is a joke you have 5 -6 people standing waiting and no one looking to help your express lane has the slowest checker I have ever seen do you put the oldest employees on this register or what bad management employees walking around with their pants hanging below their ass earbuds in their ears what the hell customer service and respect VER DISSAPOINTED

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disappointed Dom - 14 d 4 h ago

0

Got the smallest ham (8lb.) for Easter at Safeway (10 King St, Waldorf MD 20602 ) with a family of 3 an 8 lb. ham is quit large so I asked the butcher to take a couple slices off the front to put the weight of the remaining ham around 5 lb. which is a good size for our family. The butcher said he cannot slice down the ham because of cross contamination. His answer brings up two other questions: is the sanitation in the meat department that bad that we now have to worry about fresh cut meat products, or is the butcher just a lazy son of a b@#$h or a little of both. What is the policy for such request. Maybe I'll call the local New 4 Washington station and ask them to investigate. And yes, this Safeway (like everyone in the nation) never has enough sale items stocked and never has enough checkout lines open no matter what day of the week or time of day. I could go on and on but whats the use in that since no one at Safeway is listening.

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Need a new manager in jackson Ca safeway - 15 d ago

0

Jackson's Safeway manager is very rude and disrespectful most of the time. Gives employees death glares. She starts drama between the employee and tries to fight over positions. She plays favorites with the employees she likes. Just tired of being treated like dirt. How many complaints do you need before you can get a new manager put into a store

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nothappyinsusanville - 19 d 24 m ago

1

The only Safeway in Susanville, California:

I do not understand why they can't fill the cart sanitizing wipes by the doors. EVERY time I (have to) go to this store the cart wipes containers are empty. I have complained to clerks. I even called the manager who said they had been having trouble getting the wipes. Really? How come even Walmart always provides wipes in the same town? I do not want to touch carts possibly having flu or cold germs. It makes me think twice before I (have to) shop at this store. Can a corporate manager somewhere please do something about this? Thank you!

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REVENGE - 19 d 4 h ago

0

At Anderson,California I was arrested for asking for a complete receipt due to public corruption by their employee and her cop. I was thrown on the floor and harmed ect right there. They need better employees. I love Safeway just not that employee. I give her a big FAT F.

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Long lines very poor service - 20 d 22 h ago

0

Safeway rd 7 falls church va

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Joe - 22 d 4 h ago

1

Great employees. Pharmacy has many problems, they love to tell you no. I go 3 to 4 days without major medications every month, because they take 3 to 4 days to make a simple refill and longer if there are no refills on a perscription. Shopping isles filled with stacks of advertised products making it difficult to navigate a isle with more than one shopper a a time. Sale items are a complete scam. I must check the per once price on every size in order to determine the best price for the item on my list. Manager is a good guy, but is a complete corporate animal and tired to company dogma without any latitude to to modify his store to the needs of local community. What works best in Cupertino CA is not the best for Burney CA. I would not shop at Safeway if I had a choice, but any similar store is 60 miles away. Now that Walmart and Jet offers free shipping on orders over 35 dollars I will shop there as much as possible. Example, Safeways's best price on honey is .32 cents per once and Wallmarts everyday price is 22 cents.

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Evelyn - 25 d 10 s ago

0

Why I very seldom shop at Safeway:

1) I don't get the ads: I subscribe to a newspaper, in part, to get the grocery ads. Safeway's come on a hit or miss basis. I find looking online not as satisfactory .

2) Items are sold out. This is particularly true on Sundays. Today tuna, salmon, green grapes and raspberries were all sold out. This is, by no means, an uncommon situation. I can't think of a trip to Safeway when all the sale items I wanted were available. Not stocking enough sale items was an issue when this was an Albertson's, but has become markedly worse as a Safeway. When I can't get the sale items, I don't buy the non-sale items I'd planned to get. I go to my primary grocery, Publix.

I also pass the word about Safeway's poor track record at stocking sale items.I recognize that a business needs feedback if it wants to improve - hope this makes one.

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Saintradar - 29 d 15 h ago

1

I collected stamps for the Farberware pans this past winter. I had enough stamps for the everything pan, which means I have spent over $1200.00 in your store. Store never honored the stamps and I never got anything for all that trouble. They said they were going to order more, but it has been 3 months. Now they want to know do I want to play Monopoly? They never made good on the last promotion.

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can't be quiet - 32 d 46 m ago

0

Still no response from the ceo. This is your store in vancouver wa. On Burton road and 112th. Bakery manager Michelle is mentally unstable and is allowing only the workers that she is not discriminating against to do as they feel at work and is pushing out others that she doesn't personally like. The store manager Jeff is allowing this. And ignored reports from employees about Michelle using either marijuana or prescription drugs while on the clock at work. Employees and ex employees of safeway..... you have to speak up or they will continue to make a work environment that encourages managers to demean the other non management workers

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fired worker for being a "bellringer " at work in the bakery. - 33 d 20 h ago

0

"Bellringer" at work in the bakery. Upper management doesn't care to hear about employees believed to be coming to work high on marijuana and would rather fire the one bringing this to their attention for altering and trimming to plastic freezer flaps because they were causing us to loose product, causing cross-contamination and hurting the workers. I was promoted to Head sales after this happened and they didn't take any action other than my manager telling me not to cut any more. So after I bring my concerns and issues as well as many from my other coworkers, who weren't in out managers favor, they fire me for something they knew about last year over 3-4 months prior. I have testimony from other workers as well and am filing a discrimination lawsuit. So I just thought that the ceo would like to know what is going on withing the management of his company and how that the regular employee is being mistreated. Just because they give you proper lunch times and break doesn't mean they are treating the works right. Only those who will also follow their dictatorship way of training and environment. If anyone out there sees this and has gone through something like this as a safeway employee,,,speak out. Post something on here so that they can't keep getting away with these bad practices and politics.

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Dolly Handel - 34 d 8 h ago

0

This morning I stopped at the Safeway on Mesa in Fountain Colorado. I work at a local school and it was my turn to bring donuts and bagels. I got there in plenty of time to make it to work early with the treats. Unfortunately, due to Safeway only having one checker, and with only two ladies in front of me in line, I was delayed by 19 precious minutes while the checker chatted and was forced to bag everything herself. By the time I got to the register there were 10 people in line which she kept looking at but never once called any of the other checkers that were milling around to help her. When she asked, "How are you today?" I said, "I'm in a hurry." Then she took that as a signal to slow her mojo down to a snail's pace and this included her coming around the end of the counter to throw my two boxes of donuts into my cart rather than just handing them to me so she could continue to do her job which is to check! I called the local store to get the corporate address to mail a complaint and the grocery manager named Brandon didn't know the corporate address but he did give me the phone number. I called, and a recording told me it would be a six minute wait. I waited 8 and turned to this forum.

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Lazdit - 35 d ago

1

My last shop!

I just left your store in Lincoln City OR, and for the 3rd time I complained of animals in the store being carried on the grocery cart where, eventually I'll be placing my food. Todat I had enough...two young women carrying a small dog that they'd probably called "service dog" were browsing at the store. I know law only permits the two questions, but they are placing the dog closed to the chocolate and breads letting the animal smell the products. If it did like it they tried another having a fun time with it. I went to the front desk to report and I was told there is nothing she could do. She explain she's also a dog owner and these animals are usually "clean". I left the store in disbelief!!!

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Dianne King - 35 d 19 h ago

0

I am writing to explain why I will no longer shop your store in Aberdeen, WA. I always purchase gift cards to add to my Amazon account. I purchased a $25 gift card at 6:18 PM on Mar. 22, 2017. Approximately 50 minutes later, I tried to scratch off the code so to add to my Amazon account. The scratch off portion did not scratch off properly, and I could not read the code numbers. When I call Safeway to explain, I talked with a Barb T., and she told me there was nothing Safeway could do, even though I have a receipt and activation receipt less than an hour old. A Michael Hunter (manager in charge) told her there was nothing Safeway could do, and referred me to Amazon. I was shocked at this response and I asked if they wanted my name, the reply was "No". I have been a long time customer of this store. However, since Safeway does not seem to be worried about my business, I will no longer support the Aberdeen Safeway in WA. I will be taking my business to WalMart or Swansons. I felt you should know the lack of customer service your employees in Aberdeen WA give their customers.

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