Information, reviews and public commentary for US companies

 

Sea World

Rating
1.229885
Web
www.seaworld.com
Address
7007 Sea World Dr
Orlando, FL
32821
Phone
(800) 327-2424
Twitter IDs
@SeaWorld
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Kelly Stemburg - 1 d 13 h ago

0

I just want the jewelry box you screwed me out of.

Very poor customer service. The worst part is that the ditzy summertime people you employ don't care at all. All I wanted was a penguin exhibit jewelry box, the young woman was too lazy to wrap the one I literally handed her (I only bought 3 small items so not much to mix up, honestly). I don't know what pre-wrapped garbage she gave me, but it is a plain statue and not what I paid for. If you're going to over charge as much as you do for any souvenir at the park, at least teach your minions to give me that item. Also thank you to whatever employee HUNG UP ON ME; I really liked waiting on the phone for 25 minutes to be hung up on without a word. I'm just not going to return there. I know that doesn't matter in he grande scheme, but at least you can't fuck up any more of my vacations.

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Kimberly - 7 d 15 h ago

0

I hold a platinum pass for Busch Gardens Williamsburg Virginia. We have been pass members for years. I recently fell and broke my right foot and right hand. I have a five year old who enjoys going to Busch Gardens and Water Country a few times a week. We live 6 miles from the two parks so in the evening we will go to one or the other. I called to see if there wher electric scooters for guests. YES at a high price!! They start at $50.00 if your a pass member you will receive 10 percent off. This is very costly for someone who is out of work due to my injury for anyone for that matter. I called guest relations to see if my membership could be suspended till I was released by my orthopedic doctor to walk again out of my cast. Customer service stated NO. I couldn't cancel either!! So now I have to pay a monthly pass membership that I will not use because I need the assistance of a electric scooter. I can't push a wheeel chair due to my broken hand. My five year old certainly can't push me! I'm so disappointed in the lack of customer service!! I completely understand why people rave about Disney when it comes to customer service and how they accommodate guests with disabilities.

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horrible - 81 d ago

0

The guest service there is horrible no one answers the phone all you get is a machine

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Sigh - 23 d 11 h ago

I was told to email or call corporate, but the # didn't work:(.

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Horrible - 49 d 16 h ago

0

They have horrible customer service. Was mistreated at the park when I brought up my concerns about multiple attractions being closed down and the gentleman brushed me off to the 800 number to deal with. After waiting on hold with for 45 mins I got a girl that I explained the same concerns to and basically told me I should have went to the customer service counter at the park (where I did go). I was just over their attitude by this point and asked to speak with a sup, the girl put me on another 5 min hold just to hang up on me and I called right back just to hear that they were closed for the day. I called first thing this morning and got through to a sup to tell me I reached the perfect place to help address my concerns just for her to hang up on me and not take my calls any longer. I will never visit SeaWorld again!!

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Sigh - 23 d 11 h ago

I'm looking for that 1800 #. Do you still have it?

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RLC - 25 d 11 h ago

0

We waited for an hour and a half in the blazing sun despite have platinum passes because the kiosks were not working and no one available to fix them. Half of the desks where you buy tickets were closed (on a holiday weekend). Then the credit card machine was down. Another woman whom I'm assuming was a manger, just shrugged her shoulders when the girl who was helping us told her this. We just HAPPENED to have cash on us. Then finally the girl gave us 3 quick passes after we asked for 4. So we had to do a whole other transaction. Again in cash. No attempts were made to rectify all of the inconveniences at all. Horrible.

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Disgusted in Texas - 64 d 15 h ago

I'm disgusted with the inhumane treatment of the polar bear that just passed of a broken heart within days of Sea World thoughtlessly moving her life-long companion and friend for over 20 years, to another location.

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Anonymous - 87 d 10 h ago

0

Im so disgusted with the customer service here is unbelievable im asking for my refund back so far every representative clicked on me and then i call back to speak with a manger then they transfer me to a so called manager who also clicks on me if u cant deal with costomer this job is sure not for u becareful when booking this place is horrible

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Never deal with sea world services... - 96 d 14 h ago

0

I just had the worst experience with the Orlando Contact Center. I Spoke to a supervisor name David who has ABSOLUTELY no business knowledge and was totally useless. I called in to check the status of my pass and long story short they never updated my credit card number on their end after I did online. Now they are saying I can't be on a flex plan and have to pay an upfront price in order to correct my account! When I talked to one of their operators she told me that there sometimes are glitches in the system so that's probably why it didn't go to them. I went back online and saw everything was correct on my end and I don't mind paying what I owe, but I wouldn't be going through this if their system was correctly linked like it is suppose to be. I feel like they are illegally holding information on their site because obviously they are not using it for the right purpose! YOU GUYS DROPPED THE BALL!!

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Southern Antiques - 193 d 18 h ago

1

Seaworld Orlando we had family in from Minnesota with a group of 8 adults we purchased meal passes express line passes and had the worst experience every time we went to eat . We got fruit which was hard for breakfast then 2 1/2 hours stopped for lunch they said we couldn't eat that we just got something in the last hour finally got that fixed went with family to show's and the only rides that were open, only 2 were open the big roller coasters which 4 in our group couldn't ride , tried to just make the best of our day with family then once again we went to get something to eat around 5pm once again we had major problems with them saying we couldn't eat because our meal pass was still messed up this only happened to two of us the rest of the family s meal passes were fine . It's not like we were a young group who would take advantage of the meal pass we r in our 50s with a diabetic and 2 other disabled people in our group ,when we went to watch the whale show we sat in the disabled seats all 8 of us . I was shocked when an employee came and asked if we were disabled I told him this was our entire family and 3 of us had a disability. How dare them just because we were not in a wheelchair. Disibalties come in all shapes blind hearing heart pacemakers etc they need to teach there employees that there are a lot of disabilities and not to embarrass or point us out that is an invasion of my rights. I live here in Florida and have a business will make sure my coustomers will know about our experience we have a lot of tourist come through will send them somewhere else to enjoy there stay. Sincerely disappointed

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Relative of a disabled person - 106 d 23 h ago

4

I'm sorry you had such a bad experience. On the disability part, you would be surprised how many people sit in had capped seating because it is close and they don't have a disability. I have gone with my mom and we couldn't get a seat because non handicapped people were sitting there. They don't know if they don't ask. As far as seating goes and I mean no dispespect to anyone with a disability, but someone who deaf doesn't really neat handicap seating. It is more for people with mobility issues. This means people who can't walk or go up and down stairs.

My mother uses a walker and some times I have to get her seated and then go park her walker elsewhere. We have no problem with them questioning us about it. It's their job. They should do it in a polite and respectful manner however.

It's like asking someone if they have a receipt for something when walk out of the store. If you ask if they have a receipt stores would get robbed blind. Common sense is in dire need of resuscitation.

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Relatibe of a disabled person - 106 d 23 h ago

4

Sorry it should have said if you don't ask for a receipt stores would get robbed blind.

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Anonymous - 289 d 13 h ago

1

Seaworld killed and abused the Orcas they have kept in a concrete pool , not big enough to move around in.

Boycott anything with the Sea World name.

Free the Orcas !!! Put them in the ocean do they can at least swim a little. They are used to swimming 100'a of miles a day and diving 100's of feet down.

Don't go to Seaworld!!!

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Anonymous - 289 d 9 h ago

I dont think you understand what happens when you put once captive orcas back into the wild

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Maylin - 283 d 5 h ago

0

I agree 100% with you! Let's boycott

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Anonymous - 144 d 7 h ago

No one needs you stupid face

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Anonymous - 248 d 17 h ago

No they do not, Get a life

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None - 248 d 7 h ago

3

No; they're right... and you're kinda not knowledgeable.

...and this looks like a fun string. (ha)

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Realist - 198 d 13 h ago

The remaining whales at seaworld were born in the park. Set them to the ocean and they wouldn't survive, they wouldn't know how. Seaworld is no longer taking in any whales and has lots of information on what will happened the remaining whales. Read up and then complain when you're informed.

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Anonymous - 144 d 7 h ago

You are so stupid. Do research and stop believing everything you here and see. It is stupid people like you that ruin the world. Educate yourself.Are you telling me that having a pet is not OK, cause guess what stupid they too are in a cage.

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Anonymous - 167 d 13 h ago

Stick to rides. Would never visit SeaWorld , whales confined to tanks shame on you , same for dolphins or any animals / sea life locked in confined space.

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Anonymous - 144 d 7 h ago

You are so stupid. Do research and stop believing everything you here and see. It is stupid people like you that ruin the world. Educate yourself stupid.

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Anonymous - 161 d ago

I just watched the documentary Blackfish. What you guys do is beyond criminal, immoral, and you are a horribly evil company. You should be ashamed of yourselves for the treatment of those animals. I hate everything you stand for and watching that documentary made me sick to my stomach. Not sure which part upset me more, the trapping, separating the babies from their mothers, or lying to your staff in the public about how long they should actually live before naturally dying. You are an evil, despicable, and disgusting company and you should all be locked up like you do to these animals.

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Embarrassed for you - 145 d ago

4

You are kind of dumb. That was more like a mockumentry. Did you bother to see where those animals were trapped? Not in the States. The same whales have been at the facility for years. Anyone who has actually been to Sea World can see for themselves how family units are treated. Please do more actual research before you strike out with unfounded accusations. Dig deeper.

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Anonymous - 144 d 7 h ago

You are so stupid. Do research and stop believing everything you here and see. It is stupid people like you that ruin the world. Educate yourself.

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