Very disappointed taking our grandkids to your park today. We've had season passes for years and today was a waste of time. Why? Dead place. No music, no life, hardly anything opened. Just a sad day for Sea World.
Get some vendors open & add some life to the place. So depressing.
Horrible. No refund for over 3 months. Won't answer the phone or return calls or emails. Refund has been "in processing" since 4/1. They are holding peoples money hostage. Terrible.
They told me they would not do any refund. And when I mentioned wanting to talk to somebody higher they refuse and then when I said I wanted it in writing and that I would be contacting a lawyer they told me they would not put nothing in writing and hung up on me.
Im sitting at 4 months waiting for mine!
Omg this is the same thing happening to me absolutely terrible
One word, PATHETIC! Real quick to take our money but won't issue a refund! Purchased season pass and couldn't even make a reservation for weeks! Called to cancel and had two idiot's tell me they going to refund me. Well 2 months later, still nothing. I called AGAIN and this time was told I cant get a refund.
Im going on 3 months waiting for a refund.
I am going on 4 months!
I been waiting 5 months from today for my 5 tickets refund. They had no problem taking it out of my bank account in seconds...sea world is making money "why " can't I get my money!!!!!! 4th time calling and was told that at the end of july my refund was going to be added to my account.. August and still waiting.. sea world you are not the only people/business hurt by this epidemic, we the non working people are hurting too!!!! Refund what's ours we not asking for a hand out!!! Customer service support don't know anything, why have them on payed roll..never again will I step on sea world, aquatica!! Beyond mad!!!!
I have had the EXACT same problem...same response! I am OVER it!
Since reopening, my family and I have visited Seaworld and Aquatic numerous times. We have also visited the Disney Parks. I just wanted to say you guys are doing such a FANTASTIC job! Your process of checking in has been super fast every time. The energy in the parks are uplifting, and one time I wore a clear facemark and was stopped 3 times by your staff to say I needed my mask on. Then they laughed and realized I had one on just it was clear. Unfortunately I can not say this about Disney.
Keep up the GREAT work Seaworld!
This past SundaY we went to sea world Orlando. I normally love sea world. By afternoon it was crowded and people were not socially distancing. 70 percent of the customers were nit wearing masks or not wearing them properly. No one was policing them. The group in front of us vaped through an entire show. If you cannot police the masks you should not be open. We had to leave. No workers to be seen in audience at shows. Don't say it can't be done because it was done brilliantly at other parks.
Corporate is not there. Corporate just wants money they don't care about anything else
Been a pass holder for many many years. Went Sunday to Seaworld after making my reservation. Asked attendant if she needed my reservation and she said they did not have time for that and that anyone can get in. Parking took an hour and temperature line was another hour. All rides were 60 to 70 minutes. Many people without mask and no observance of social distancing. Employees didn't seem to care about any of it. I see a real possibility of this park closing again for not following requirements.
1st time out since pandemic and chose sea world orlando. What a waste of time. They over took reservations so the park was over capsity when we arrived at noon and sat in the lines for cars to park for over an hr and a half then parked and had to stand in line for 1hr and 45 mind outside because over over reserving. Then got inside it took another 35 mins to get through all check points so now we are at 4hrs wasted to get inside park. Once inside we head to penguins exhibit and that was another 1 hr 50 mins in line for a partial show that took 5 mins to go through. We left and won't be back any time soon since there was no one keep distance nor was there staff while in line asking people to keep distance. Low staff poorly run. This is our worst ever at sea world and we are annual pass holders. So regardless of their excuses this was unexcusabel since we are still fight this covid19 and they are NOT doing their part to keep the park safe. Bathrooms filthy. So sad.
Highly disappointed in seaworld Zoo Days in San Diego. Was only at park one hour and food punch card fell oof and was gone!!!! Guest servicrs will give you two little cards. It comparable to the six punch card purchased. They don't care. Bout their low quality laniards. Not coming back and not purchasing here!
I've sent three emails and two calls, each lasting an hour or more before the connection went dead. They seem to have agents in the Philippines. I provided the credit card # used, proof of payment and the order confirmation number sent by SeaWorld, yet I finally had to give up. They claim they "can't find me". Such a disappointment. I was unable to use the pass at all; I used to like to go there, but never again.
I also can't get in touch with anyone from either Busch Gardens or Seaworld...this must be brought up to the BBB, as I see this is a common theme among many reviewers.
i think at this time based on the below comments we may need to sue...
You can't get a response from any executive at Sea World. IT is very sad that they are not responsive to customer's needs and requests.
I know it has been hard on all businesses with Covid 19 , but it is extremely hard on the consumer.
I ordered tickets for our family and then I found out shortly after that we have to wear mask, and mt son is 2 and breathing issues and won't wear one..was told I would get a refund..but never did..they take it out quick but don't seem to want to give it back...this is so ridiculous taking from a single mother..we didn't even go to the park and they took my money
Sea world are nothing but thieves!!! I can't even imagine the hundreds of thousands of dollars that they have stolen from their passholders. I hope nobody expects to get any of their money back because we aren't I have been waiting for months. Nothing but a bunch of scum that stole money from hard-working Americans in a time of extreme uncertainty for people's jobs.
I want a refund for my premium membership ezpay. 5 months paying for 2 memberships. call me back!!!! Having my attorney son red the contract. Class Action.
I purchase the Platinum pass for SeaWorld Parks entertainment because the customer service agent told me on a recorded line that I could get my three guests in every time I visit the parks. That was the wrong information and now SeaWorld Park entertainment do not want to rectify the situation or honor their word. The only thing I was able to do was cancel my tickets. I have been trying to reach somebody to fix the situation for over a week now with no response from emails and no response from calls. This is absolutely ridiculous that I cannot reach anybody to help fix this problem. It is not my fault that the employees were not trained on what to say or do and if an employee gives a customer the wrong information they should have to honor what they said. SeaWorld Park entertainment is a multi-million dollar if not billion dollar Corporation, and it is not like they cannot put out the money to fix what they told me. If they will not provide the three Platinum passes for my three guests my kids then they should at least honor one more Park visit with three free guests and upgrade to a FastPass. That is the least I can do for the frustration I have been going through for the past week over this.
I have been purchasing passes for years, and this year due to the pandemic I want a refund. They have giving me the run around for two months, but not my money back. Just as fast as they took the money from my account that's how fast it should be refunded. Simple.
I am having the same issue with them. I have contacted my Credit Card company and they stated because it is a subscription they can not cancel either. I would suggest everyone contact BBB.