Information, reviews and public commentary for US companies

 

Sea World

Rating
1.186992
Web
www.seaworld.com
Address
7007 Sea World Dr
Orlando, FL
32821
Phone
(800) 327-2424
Twitter IDs
@SeaWorld
General profile image

p mckenna - 14 d 10 h ago

worst visit ever paid 200 dollars for food pass that was not honored and no money returned the phone for home office is no good .ripoff nothing but a ripoff sad will not be returning to this park or any other venue related to this corp.

General profile image

Anonymous - 17 d 7 h ago

I never had a bad experience at seaworld in San Antonio.I always tell my family ,if they want to enjoy all the rides ,to be there as soon they open , no lines n enjoy it too ,then all rides done, spend the day watching the nice shows this park has.

Specially in summer weekends . I choose weekday . The pool wave ,nice ,really nice .

General profile image

Anonymous - 71 d 6 h ago

Never ever have I been verbally attacked in any public venue as I was today. I had only spent two hours in the park and will never return!

General profile image

In the know - 79 d ago

2

Theres quite a middle management issue at security San Antonio SeaWorld. The management dictates harshly whoever speaks up on relevant issues. The women are spoken to rudely and intimidation is used. Different rules apply depending on who is favored. It's almost a bullying type of environment

General profile image

Jeff in Canada. - 81 d ago

0

I am shocked by the information of how SeaWorld has built their "inventory" of marine mammals and particularly Killer Whales. The hidden agenda of mistreatment and cover-ups are appalling and criminal.

It is a relief to learn you are now longer "breeding" artificially inseminated whales, but time to take the ethical and moral road to well and truly retire these creatures to ocean parks to regain some of the majesty they once possessed.

Shame on you!

General profile image

Anonymous - 83 d 9 h ago

horrible people rude!!!!!!

General profile image

Worst experience - 85 d 16 h ago

0

myself along with 18 family members visited your park the 23rd of june. Being the first time we ever visted this park we were expecting a wonderful family day and that is far from what we got. It rained off and on so everytime we got in line to ride an atraction we were told we had to exit the line due to weather. We waited over an hour 3 different times on 3 different attractions only to be told we had to exit the line and come back when the weather cleared. The only thing we got to experience was the shamu show. Now that show was awesome and the personal running the show were very upbeat and amazing to say the least. So from the hour of 9 am until 9 pm we only watched the shamy show and ate at a few of the restaurants. We were all very disappointed as we love rollercoasters. We travel to many different parks just for coasters and this by far was the worst experience ever.

My brother inlaw who has no kids joined us on this suppose to be fun trip and he was kicked out of the park. Yes, he was kicked out and banned from this park and bush gardens for a whole year. Apparently they thought he was following and watching other guests. So he got to spend half the day at a local hotel all by himself because someone "thought" he was watching other guest. My brother in law is an ex marine and about to get married. I think its insain that your security would make such a gester to one of my family members who served our country. Hes the type of guy that didnt make a fuss and just agreed to leave. I, on the other hand, take offense to this and can honestly say it was uncalled for.

This was by far the worst vaction our family has ever had and we vaction together many times a year as a family. We were all looking forward to enjoying your park and riding the rollercoaster but we were left with an empty bank account and nothing to show for it.

I hope to hear back from your representatives very soon.

Sincerely, AV Shaw

This email has been sent several times since june. What kind of customer service do you have?

General profile image

Michelle - 86 d 5 h ago

0

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE FOR MEMEBERS!

Got mail saying we have free passes this month, went to redeem them online and couldn't. Called customer sevice and the lady started the process than 30 minutes later told me she couldn't process it and that there were no passes available. Requested to talk to the supervisor or manager, waited on hold for 20 minutes and when she answered she said Im not processing your passes without me even saying a word. I tried to explain to her my situation and she said very RUDE I am not going to tell you again, you will not get passed from us and hung up on me.

And the saddest part is this isn't even the things we been experiencing when we go to the park.

I am beyond irrated right now because we been pass members since we moved to the area in 2014 and never been treated so horribly. We use to love Seaworld but now we are debating if we are going to renew our passes due to all of the horrible experiences we been having.

General profile image

Hillaree - 98 d 8 h ago

Oh sorry I forgot about the part where she said she would call security and have us removed from the park for complaining about kids jumping line.

General profile image

Hillaree - 98 d 8 h ago

0

Thank you Seaworld and your employee Grace for making my families Seaworld experience horrible. This young girl was beyond disrespectful as well as threatening to our family. While waiting in line 2 kids exited the line and ran past everyone waiting in line to board the ride again. When I bought this to her attention was that their grandmother was waiting in line for them. REALLY!!!! Oh so I should have just help a spot in all the lines for my kids to do the same thing. When my husband began commenting on the situation the child's mother and grandmother started yelling & cussing at us that they paid for their tickets so they could ride whatever and hold spots. When I asked Grace (seaworlds employee) to call a supervisor she began speaking spanish with the other woman who was just speaking english perfectly. Basically that was our breaking point. We just spoke to a supervisor and went to customer services and left. From the reviews seems like this is normal treatment for our Veterans and their families. Needless to say we won't be back and I would encourage all military families to find amusement elsewhere. After speaking to 2 supervisors if felt as though they really could care less and thanks for the expired drink & snack passes.

General profile image

Barbara of Tampa fl - 104 d 5 h ago

5

Thanks to a great staff at Discovery Cove customer service. Yolanda and her staff are wonderful! My son had a knee injury (not at the park), and she was fabulous at helping us out. Great customer service.

Barbara (Tampa)

July 2018

Thanks so much!

General profile image

John - 112 d 11 h ago

0

waste of time. The workers are undertrained and were rude. The higher you went up I.e managers ( Chris R and Michelle at Orlando park) the rudeness amplified. As a military member who brought his family. I was embarrassed to have my children haveto witness it.

General profile image

Victoria - 112 d 11 h ago

0

Terrible to active duty military members and there families. Notably the managers are extremely rude and need additional courses in customer service -Orlando-. I love coming here with my family but after this experience not for awhile if ever again. No longer recommending to people.

General profile image

Anonymous - 127 d 12 h ago

They overbill on wheel chairs and do not properly refund when you return it. You should be charged $12.00 from your $50.00 deposit, and upon return, we were refunded $12.00 instead of $38.00. After two lengthy phone calls with the billing dept., the refund has still not been returned. Very unfortunate that we did not notice the mistake before leaving the park. Lousy service, and we will not renew our annual pass. No surprise they are losing money.

General profile image

Certified Fraud Specialist - 216 d 6 h ago

0

I am a Certified Fraud Specialist and am trying to get together a class action lawsuit against Sea World. I spoke with a supervisor at the Orlando corporate call center, Kathy, and told her that I continuously keep getting emails with marketing from Sea World that are legally considered fraudulent/ deceptive advertising. I told her that on all advertisements that quote a price and want you to click on a link but then charge you some higher amount is bait and switch. She said that there should be disclaimers on the emails and I told her there were not, but she did not care. I guess when a company like sea world doesn't care if they are committing fraud, you just have to wonder behind the scenes how they are treating the animals when they don't care to be honest with customers.

General profile image

SWLVR - 197 d ago

5

You are a COMPLETE IDIOT!! Get a life

General profile image

Anne - 127 d 12 h ago

1

They overcharged me for a wheel chair. You pay $50, and when you return the chair, you are refunded all but $12.00. Instead, they kept $38 and refunded $12.00. After two lengthy phone calls to the billing dept., and assurances that it would be refunded, five weeks later, no refund. They deserve to lose money, and I regret getting a season pass.

General profile image

Lacey - 133 d 12 h ago

0

As a worker in Adventure Island I have found it difficult to even ask for help or directions from people in HR because they are extremely rude and sarcastic. Always speaking to me like I'm lesser than and/or stupid. Please bring this to their attention and explain to them that higher pay doesn't give anyone the right to speak to people any type of way.

General profile image

Jamie chen - 136 d 7 h ago

0

Yes I just wanted to tell "you" how inspiring your new commercials are about rescuing animals. When truthfully your organization kidnaps orcas and dolphins and other marine life

What a bunch of Bullshit. I've heard the rationale for such criminal behavior is how else would people to able to see these creatures? How about a whale watching tour. If you can't afford it well then you don't see one

There is absolutely no justification for what you do to these animals,!! There not yours to take!!!It would be the same if someone or somebody's came to your house snatched up your children saying we are doing this for there own good.On top of that moronic thinking making alot of money for taking them????How or why did it ever occur to you that this was ok to do this .Greed

General profile image

Timothy Jessop - 142 d 6 h ago

0

I went to Sea World as a Veteran on Memorial Day and was treated like a prisoner of war!!!!!

General profile image

meep - 150 d 11 h ago

0

I do NOT support you.

General profile image

Rose M - 159 d 29 m ago

5

Amazing park great customer service and has been able to handle changes quickly and without issue

General profile image

tru - 150 d 12 h ago

How does it feel to enjoy watching the abuse of animals..I have a feeling your culture plays a factor in you enjoyment of animal abuse

General profile image

Elizabeth - 172 d 15 h ago

Horrible staff! They all hate their jobs DO NOT GO HERE. The manager of this place must not be a good one because it reflects on his staff. Super ghetto and if nothing is done this will be a dangerous place to take your kids too. Pay a little more and go somewhere else!! These cheap annual passes are also bringing in people with no class to these parks!! This was not the story to long ago but now we pay to get attitude from workers...How does that make sense??? PEOPLE don't pay to be disrespected!! Go somewhere else!

General profile image

Anonymous - 153 d 9 h ago

0

I totally agree. I have never been there, but I never wanted to anyways. I heard that Sea world treats the animals horribly. Ha! Sure, Sea world totally rescued animals! (F.Y.I, it's called sarcasm.)

Other Reviews & Comments

The Directv Group, Inc.
Eric I cannot believe how bad the customer service is. My story  ... 

Paypal
Maria P. Horrible customer service! They made me return a defective  ... 

Bank of America Corporation
NELLI MURTAZINA I do not trust Bank of America managing my hard-earned mone ... 

Food Network
Lynne Here's a question for you: why is the Cooking channel promo ... 

Subway
Billie Burton I want to write up a very positive experience I had recentl ... 

JetBlue Airways
Freckles and hubby Love Jet Blue! I had to cancel our flights due to a medical ... 

LA Fitness
Concerend Santa Clarita member Man found in LAF Santa Clarita Canyon Country women's locke ... 

Taco Bell Corp.
Looking for changes The Taco Bell Tampa Florida on Sligh and N Dale Mabry total ... 

Burger King Worldwide Inc
Anonymous I'm contacting you before closing time because I wanted to  ... 

LA Fitness
MAnt LA fitness in Menifee, bad customer service, no knowledge a ... 

Ashley Furniture
Jose M Cannobbio ..The reason of thie comment is ..I left my big purse lapto ... 

Autozone
Tiffany Goode How do I become a vendor

Dollar General
Keekee Can someone anyone please up date the dollar general App. I ... 

The Directv Group, Inc.
Cheryl Hoover 1917 Julia Rd Renick, WV 24966 304-497-3059 703-986-0428 I have had the worst experience trying to get my service re ... 

USAA
Lena Pratt I am interested to join. They promised me to stop the check ... 

Lowe's
CUSTOMER SERVICE NIGHTMARE I spoke with a customer service representative named Jessic ... 

Taco Bell Corp.
@nna Lou Leighty The Taco Bell franchise in Sun city Az does not give the na ... 

Chick-fil-A, Inc.
RLH It seems there is a great mystery at Chick-fil-a. How much  ... 

LA-Z-Boy
Maureen Newsome I went into october 18th la z boy on eureka in Taylor and a ... 

AT&T
B. Sanders At this time, thoroughly disappointed. My land-line (home p ... 

Autozone
Anonymous i live in san diego and worm near AutoZone and i park my ca ... 

Petsmart
Pissed My little dog has benn groomers there for maybe 8 yrs... I  ... 

United Airlines
Med There are thousands of reasons why you should never fly wit ... 

Taco Bell Corp.
Howard Some of the worst service We have ever gotten. Waited 45 mi ... 

Google Inc.
Patriot Google, Twitter and Facebook...all Anti-America and suppres ... 

Bank of America Corporation
James Doherty I got some fraud charges on my account and denied them. OK, ... 

J. C. Penney Corporation, Inc.
Mimi I have stopped shopping at jc penny..2 times at register. 2 ... 

The TJX Companies, Inc.
Anonymous I work at the TJ Maxx in happy valley oregon we have Assist ... 

Dillard's Inc
Anonymous You could have returned it and your husband repurchase it.

The Wendy's Company
ANONY TERRIBLE place to WORK. Have not reecived my pay card and o ... 

T-Mobile USA, Inc.
needs attion To who it may concern i went into your center point Alabama ... 

Dish Network
Anonymous Crooks!

TGI Friday's
VERY UNHAPP CUSTOMER A year ago, I had food spilled on me at the Stow Ohio locat ... 

Paypal
Rosa nora I was just buying a pool table on Facebook the $150 pool ta ... 

The Home Depot, Inc.
Joni king Bought a door with sidelight won't fit .it was two inches t ... 

TGI Friday's
VERY UNHAPPY FORMER CUSTOMER People of color should avoid this location at all cost. Man ... 

Fox News Network, LLC
Reply to Sage on Fox News Sage, you have correctly listed the losers - I would add Ju ... 

Nike
Kate I am the mother of a 28 year old man with cerebral palsy. H ... 

Bank of America Corporation
John T. Oziminski Been a customer since my prior bank was folded into BOA.

Fox News Network, LLC
Sage on Fox News Current Fox News losers. Adrienne Elrod, Marie Harf, Antjon ... 

Papa Johns
Powdersville, SC Tonight we ordered a simple order of cheese sticks. After g ... 

Circle K Stores Inc
Anonymous I would not hat the circle k on east Brainerd road they are ... 

United Parcel Service, Inc.
Unhappy golfer Terrible service dying deserves -1 star I was assured my go ... 

The Home Depot, Inc.
Maria C. Gil-Valori Bought two ceiling fans with remote control. Item # 1001 23 ... 

Ford Motor Company
Unhappy in CA We bought a brand new 2017 Ford Explorer in June of this ye ... 

Dollar General
Sherri Why has the dollar general store in Houston Mississippi got ... 

Rooms To Go
Rafael Cochran RTG is the worst , I have never been treated so disrespecte ... 

Paypal
Anonymous I agree same situation you are going through I am also. Pie ... 

Paypal
Meisha G I agree with you im soo sick of Paypal this is what im goin ... 

The Directv Group, Inc.
Penelop Yes, I just read Clark Howard report,. It's bad.