Purchased an AC unit from Sears for $7500. 1 month later I found that the Installer did not connect a pipe causing water to leak through my ceiling also causing mildew. The company contracted by Sears Transform Home Pro did not come out for several days causing me to contact someone else to fix the disconnected pipe issue and Transform gave me hell to reimburse me. Then they tried to say the mildew, that was not present prior to the leak, was not caused by them. So here I am 10 months later with another AC leak that has caused my ceiling to cave in and water all over my home and I can't get in contact with anyone to come out to fix it. Please don't have an AC installed through Sears. This is a nightmare.
Bought new microwave from Sears. They were to deliver the new one and haul old one away. Sears brought new one out this morning (7/2/20), dumped it outside on porch. Didn't even bother to let me know it was sitting outside. Learned it had been delivered when I received email from Sears telling me it had been delivered and left on the porch. Of course, Sears didn't remove old one. Called Sears and asked why they didn't remove old one. Beginning around noon I was on the phone until around 7:00 pm trying to find out when they would haul the old one away. Most uncourtious and disrespectful people I have ever encountered. I was bounced around from person to person and the Sears people saying it wasn't their job. The last person who said they would transfer me to the right person transferred me to a number when answered a recorded mesage said call back during business hours. I WAS a loyal sears customer. My home is furnished with things bought from Sears refrigerator, freezer, dishwasher, dryer, washer, light fixtures, rugs, etc. NO MORE. It's no wonder Sears is going belly up!!!!! I would advise people never to shop at Sears because they just don't care about their customers. The only rating Sears now deserves is a negative ten.
THE WORST SERVICE I HAVE EVER SEEN CAN NOT EVEN TALK TO SOMEONE ON HOLD 4HRS SERVICE PEOPLE NO-CALL NO-SHOW 2 TIMES BEEN WAITING A MONTH THEY WON'T EVEN TALK TO ME PITIFUL NO WONDER SEARS IS BANKUPT DO NOT BUY ANYTHING FROM SEARS BECAUSE IT FOR SURE IS NOT ANY SERVICE DEPT.
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WOW! Incoherent gobbledygook!
Worst customer service I've ever received in my life. The compressor on my refrigerator broke but is under a 10 year warranty and still has several years left. Upon having a technician come out, which I had to pay $150 for (even tho warranty covered the compressor and repair per the warranty), he advised me that Kenmore now uses new compressors and other parts would have to be replaced in order for the new compressor to be compatible and I would be charged $300. This did not make sense to me as the compressor is under warranty 100% and any other parts needed to fix the compressor should also not cost money for me Per the warranty which says the compressor will be repaired free of charge. It is not the customers fault that Kenmore started using new compressors and new parts are needed. The warranty should be honored especially since the fridge is only a few years old. Upon contacting a supervisor and customer service I have never been encountered by a more rude and unprofessional individual. She continuously cut me off and shouted at me and not once did she even understand what I was trying to say. After realizing I was getting nowhere with her I asked to speak with somebody else and she told me no I would have to call back even though I waited on hold for 45 minutes just to speak with anyone. I never write reviews as I understand everyone is human and make mistakes but I have never been more displeased with a company in my life. I then came to this website and attempted to contact the corporate office but nobody answers the phone. At this point I am lost on what to do. I will never purchase another sears or Kenmore product again in my life. And I think it's a disgrace that that woman is allowed to work in customer service with the way she treats people.
Tried to buy washer and dryer online. First their website offered two discounts of which I selected both. Then the website cheated me out of these. I had to fight with Sears to get those discounts. Scheduled delivery was almost a month to the date from ordering. Three days before scheduled delivery I receive a call to tell me I would have to wait an additional three weeks for delivery. While not happy about this fact, Sears would not work with me on the delivery date and refused to come on a date I was available. I cancelled the order and asked for a refund. I was told I had to wait 14-30 days to receive a refund. Considering the fact that they took my money immediately, they should refund my money immediately. I have had no luck at all in getting Sears corporate office to remedy this situation. They just lost a $2100 sale and a loyal customer.
We bought a KitchenAid Fridge with a warranty. The repairman have been to my house 4 times they still can't fix it. I've been trying to get the fridge repaired for 7 weeks. I've been passed around and lied to by every person from out of the country to your Corporate office. I've got a log of complaints and nobody answers them. I don't send emails because we all know they get deleted but I'm sending this. I want a new fridge just like the one I've got. I will be looking into legal this week. It's a shame you've swindled so many and sears use to be such a household name. I'm embarrassed for you. We're all at home more with the current crisis and we paid for the warranty yet you're making us feel like we're still quarantined! I've spent countless hours on hold only to be hung up on or get nowhere with the people that somehow are attached to your company. ( I use the word company loosely because I think I should say scam artists) I'm tired of sitting back and taking the lies I want answers!!
Be leery of ordering from Sears Market place, they let companies sell on their market place website, who are not legit. Sears claims they vet all their vendors, NOT TRUE! An order was placed with one of their vendors who do not exist, never received the merchandise. Sears claims in cases like that they will refund your money, NOT TRUE!!
Beware of doing any kind of on line business with Sears or their vendors, as you will get ripped off.
I am dealing with a similar issue. They are allowing sellers to scam customers and not holding their own-self accountable for sellers even though the customer service representative will state that they will ensure a refund. They won't they will keep telling you to go to back to the seller.
Any issues you have with sears, take them to court. Im filing a suit with Small Claims court with my refrigerator.
anything bigger. take them to court there.
They will settle out of court, give you your money, and move on.
I have a Nightmare with Sears repair service they send somebody from A&E repair to my property to fix my new refrigerator he was a sick person he destroyed my refrigerator and reporter to sears the no one was home I have him in video tape
They sent a second
Technician from A&E who says the my refrigerator is unrepairable I called several times to sears and A&E
Nobody wants to take responsibility a have 4 weeks with out refrigerator
I have been a Sears customer for over 30 years. My credit limit was over $15K and I used it when we built a new home, we maxed it out. We paid everything off and have only used the card to buy appliances when needed. They keep dropping my credit limit time after time after time. I am not using my card like I used to, but why drop my credit limit? Am paying off a $200 balance and then I am done with them. No wonder they are in financial ruin to treat long time customers like this. Of course, you try to call and there is a forever wait and you email and they say you have to call.
Omg ridiculous. Please help. Ordered a dryer online. I have purchased all my appliances through Sears never had an issue until now. When I ordered online I was unaware I had to purchase parts t ok have my dryer installed, associate on phone d iui d not make me aware of this all I was told was yes we install for you. Well dryer is here but still waiting to be installed. I have been directed to 7 and I MEAN 7 DIFFERENT NUMBERS TO CALL AND STILL NO HELP. I will pay for parts NOT INSTALLATION. Should I just return my dryer that was 1000 or can someone hellme
I have a complaint and caint get any help?
I need the legal department to contact me. Hopefully we can avoid a serious liability issue for Sears. My Marketplace Seller ID is 29264.
I purchased a HVAC system in July 2019. They system worked fine through the last of summer and all through the winter. Until it was time to go back to cooling the system was blowing nothing but hot air. I call sears and customer service said I has to contact the installer who they out sourced to install the system. I have called these people and no return call since March 2020. My installation is still under warranty until July 2020. My family has been cold on cold days and hot on hot days. I have called the people who does my financing and they promised to call the installer still no return call. Sears name use to mean something now they are the worst ever. Now I am just trying to find out what to do next.
sears.com are liars and thieves. They tell you they gonna to ref your money and then they turn around and tell you to order the same stuff a can and then they do not refund your money so Sears are liars do not buy from SEARS.COM. THEY WILL steal your REFUND from you. I have been going through those since December 19, 2019 in and I still have not received my REFUND. WHICH I WAS TOLD MY 1ST ORDER WILL BE RETURNED. SMFH
Believe me you do not want me to wright a review about Sears.
This is sad Sears issue to be a great company.
Believe me you do not want me to write a review about Sears.
I'm a former middle manager of a Sears selling division. I first want to shout out to all you former Sears employees. I don't know of another company that had an employee retention rate or loyalty that Sears did during it's glory days. It was a wonderful experience, at least for me. We used to say cut an old time Sears employee and they would bleed Sears blue.
In the early 90's the company hired a new CEO, Martinez if memory serves. A true idiot if ever there was one...had no clue how to run the company or meet the challenges of the retail changes ahead.
The result was a steady march to the oblivion Sears has come to.
Of course he got when the getting was good and became very rich. Leaving in his wake a broken, floundering mess.
There were still a lot of hard working, dedicated folks who tried hard to save the company, but unfortunately the point of no return had been reached.
When I look back and think how this once retail giant could have transitioned to meet the challenges of the new retail era if only they had had the right leadership.
One has to remember Sears was the original "on line" store. A little bit of sense and a willingness to embrace the future and we would be buying from Sears and Amazon might still just be a rain forest.
Just my thoughts and opinions.... I'm really too old to care anymore. But my 5 stars are for what once was!
sears.com are liars and thieves. They tell you they gonna to ref your money and then they turn around and tell you to order the same stuff a can and then they do not refund your money so Sears are liars do not buy from SEARS.COM. THEY WILL steal your REFUND from you. I have been going through those since December 19, 2019 in and I still have not received my REFUND. WHICH I WAS TOLD MY 1ST ORDER WILL BE RETURNED. SMFH they suck
On December 17 my dishwasher sprung a leak, Since then two replacement parts have arrived damaged. There is A 90 day satisfaction clause in any appliance repair. We still do not have a dishwasher and there is no end in sight. Sears will lose another customer me
I am sorry you are going through that, I had nothing but trouble with a recent order that I made on line to pick up at a store and all I got was the run around from online support, the store phones have been "broken" for 3 weeks, links in email to track my order were broken, the site wouldn't recognize my order number...its been awful.I ended up driving the hour to the store to try to get some answers only to find out my order had been ready for pick up for over 2 weeks (it was ready the same day I ordered it). Sears customer service has truly went downhill...no wonder more people are looking to Amazon and Walmart...I hope you get your fridge sorted out for your daughter!