Sears has definitely lost their sense of making sure their customers are satisfied. My 80 year old uncle had a protection plan for over 20 on a camcorder. Thebone time he took it in for repair he was told if it could not be repaired he had 2 options. 1) get a replacement for about $300.00 or 2) take the original non repairable item back. Well he told them to give him his item back. Well this happend in 2016 and we kept calling prior and no one knew what happened that the item never came back, then after a few months of waiting for someone who was supposed to call back with update we never got a call. Everytime we call they would havr any record of the camera and would say someone will call you. Finally I picked this case up again and was lucky to get a rep. Who was able to dig in the lost files to let us know that shortly after his camera was sent out to Tennessee repair shop, mind you we are in .ca. that the shop closed so they have no idea what happened to the camera. I escalated this to Corp who has no clue what the warranty policy is when Sears loses someone property. They want him to accept what they were going to give him to replace the broken item. However you violated his rights when u lost his item and took away his option. Then what is funny is everything is documented until they lost the item. Nothing in the notes says anything after customer chose to have original item. It is so sad how my uncle has been a loyal customer for over 30 years and bought all his appliances from Sears. So much that they even referred to him as a special star customer and that is why they let him carry the warranty for so long he. Sears has definitely lost their morals and DON'T STAND BEHIND THE VERY POLICY THEY CREATED.
Recently bought a stove from Sears. The delivery guys turned on the stove for ten minutes but forgot to take out the free samples in the oven. There is now chemical smoke in my home and my through hurts. I am so pissed off about this my house has chemicals in it and Sears doesn't want to do anything about this. I am calling a lawyer. Did I say my toddler was asleep in the next room. My home could of been blown up because of the negligence of the delivery personnel.
I will no longer shop at Sears no wonder you are about to go out of business.
Three weeks ago I had a Sears repairman come out to fix my washer March 26 2018, ( of course they don't carry the parts) had to order 3 parts, the parts did not arrive on time so I had to reschedule the appointment for April 9 2018, when the parts arrived and the repairman came out he put 2 of the parts in and the 3rd part was the wrong one, so he ordered the 3rd part and he order the part as a emergency and he scheduled my appointment for April 13, 2018, then on April 12 2018 I get a call to rescheduled my appointment for April 17 2018 even though I still do not have the part, I have 5 people living in my house and it costing me about $40.00 a week at the Laundromat, I want Sears to reimbursed me for the money I have spent ( its the right thing to do ) and if you choose not to reimbursed me I will never shop at Sears again, Don't you think you should stop selling cheap appliances and get appliances that will last and if you can't then do the consumers a favorite and file bankruptcy because we don't need your junk in the marketplace, also this is the second time I had a problem with Sears the last time was my refrigerator.
I have had a horrible experience AGAIN with sears. My washer quit and it took several phone calls to get a repair man to come look at it. He ordered 2 parts and said they should be here in a week. One part came in and the other was in processing, what ever that means. 3 weeks later and $100 at a laundry mat i got fed up , cancelled the part, called another company, got the part in two days, and moved on. Sears never tried to find out why the part was taking so long, didn't care I was spending a lot of money at a laundry mat and never tried to make it right. Never, Never buy Anything from them. They will go totally broke they way they treat customers.
I went to kmart a few weeks ago and when I got home 3 of my makeup items I purchased were not in the bag. I immediately called and was told there were no items left at the checkout. I took my receipt the next day and they replaced my missing items. I went back today to get some things and when I got home the same thing happened. My ranch dressing was missing. I checked the counter when I left to make sure I hadn't left anything and my detergent was placed under the card scanner and if I hadn't been paying attention that would have not been seen. There was no ranch dressing sitting on the counter so I don't know where the lady put it but I know it was not in my bag when I got home. What are the odds this would happen to me twice. I feel like these cashiers are placing items somewhere so they will be left and keeping them for themselves. I'm really mad about this. I do not trust kmart anymore. Someone needs to investigate this.
Im in On the lawsuit!! San Diego CA.
We have never never had this horrible experience
So sad after reading all of these reviews how unhappy people and ourselves are. No excuse at all
It's been over a month trying to fix my dryer they ordered parts but problems still there can't not use it. Finally after waiting waiting had appt today. Tech called at about 330 said he would be there in 5 minutes spoke to my brother
I left front door open to look out for him Never arrived. At about 4 30 called again spoke to Carolina who was going to page him and see what happened I asked her to call me in 15 minutes neither tech or Carolina called. At about 515 called again. Asked for head supervisor spoke to Citti I'd #76620 said tech showed up but nobody home. A total lie. There were my 2 cars and front door opened waiting for him she said she could not do anything but reschedule next available to her was a week from now I stayed home for this appt and told I was not going to wait further as it was about a month now would not give me phone number to further escalate and complain. I am so distresssed I will also be going to the closest store to see a live person to help me get to CEO I don't like they lied and covering themselves but this will not rest I will escalate to the highest authority and legal action This unexcusable Have some one contact me Service order was 44125426 to get my info Technician lied that's bad I can accept errors but this not an error but blatant lying and unwillingness to get someone here sooner than a week away by Citti. I have served as manager over 40 years and know how to treat customers
You do what you can to help not ignore and hope we go away. But I am not I will pursue until the end
I have a Kenmore refrigerator that is a year and a half old. It stopped working 4 months ago. Our refrigerator has been looked at 6 times by 4 different service people. They have replaced the control panel which we had to find ourselves because this item is/was on a national backorder through Sears. The technician put in the control panel we found and the refrigerator still didn't work. A technician can out and said it was not the control panel ($260.00 down the tubes) but the compressor. Again the compressor is on nationwide backorder. We got lucky this time because the next technician had one in his truck and put
it in. The one ordered through Sears has NEVER arrived. Refrigerator still didn't work. The next technician said it was the condenser. The same technician can out to put it in and said it wasn't the condenser because certain other parts were working when they should not be. Our refrigerator has been torn apart front and back. One technician spent 5 hours on it. Another time 3 hours. The 3 way valve was the last part to be replaced. Refrigerator still not working. I wrote a negative review through a email from Sears as to how we liked the service. A person from Sears Social Media contacted me. He was able to have the last technician come out who FINALLY diagnosed the problem. He said he was going to recommend the refrigerator be 'condemed' (his words.) On 3-30-18 he left a message that someone would call us in 2-3 business days to 'arrange for a replacement'. As of today - April 9,2018 no call has been received. We have made numerous calls trying to get a updated status on the replacement of our refrigerator. We have only been told it is at 'the highest level'. The 'highest level' could be the basement for all we know. We are completely disgusted by the overall service from Sears. Our refrigerator is under warranty. If they don't like replacing a covered warranty appliance, they should not offer warranties like they do. I'm sure the whole idea of a warranty is to get our monthly payment and hope nothing goes wrong. I'm am here to say we are NOT going away. They have a legal obligation to us. If I have to get a lawyer I will.
I was about to write a review of my recent experience with purchasing a refrigerator and was about to write to cooperate but after reading everyone else's reviews I see it would be pointless because everyone else seems to have had the same issue. How sad, my grandparents used to shop there for years and it used to be the best with customer service and product quality, not they could give a damn whether you get your merchandise, come back or even satisfied with your purchase. SMH . I agree CLASS ACTION LAWSUIT
We purchased windows and had them installed a year ago last January 2017. We are having a problem with some of the windows. Have called and called and getting no where. When they are trying to make a pitch to purchase your Sears windows we were hearing from you every day, sometimes twice a day. Who do you call to get this fixed? I keep calling and they keep telling me that they will calll me back in a couple of days and have heard nothing in return. This is how you treat your customers? No more Sears for me, but I still want to get my windows fixed. Who do I need to contact in regards to my windows?
I have been waiting a year for service to replace my clothes washer that they said they could not fix. I have a family of four and the bearings are gone, the screen keeps freezing and the washer actually dances across the room on spin cycle. I was told a year ago it would be replaced by Scott at sears repair manager whose number is 1 (hidden).
Please help me!!!!
I been trying to contact the Bloomingdale Office for 5 days,left messages,no one calls back is the store open
I have been a loyal customer of sears for 5 decades and I can't believe what I have recently experienced. About a year ago I went to the local Sears to purchase Kenmore Elite pedestals for a washer and dryer that I had bought the prior year. The sales person at the store told me that there was a special if I purchased them online and in addition if I used my credit card I would get another 5% off. She gave me the model number of the pedestals that I wanted. I then called the online service to confirm the model numbers and then purchased two of them. I was extremely busy this past year and didn't get around to installing them. When I did I discovered they were the wrong size and wouldn't work. I called the local Sears and spoke to the manager, he told me because it was beyond the acceptable return date that there was nothing he could do. I call Sears customer service and they transferred me to warranty, online sales, customer relations, etc... Most of the time I was transferred to, what I believe to be, off shore agents who had a bad connection and spoke broken English. I was often spoken to rudely and hung up on several times. I made a phone call to the CEO and left a message on the executive consumer complaints line. Eventually I received a call back and the Sears rep suggested I call the regular complaint line, for which I replied that I had several times without satisfaction. She said that was all she could offer and hung up on me. I have been a loyal Sears customer for over 50 years and would have given them 5 stars as a company, now 0 stars. I cannot believe that I am left with two totally brand new Kenmore Elite pedestals, still in the original boxes, for which I have absolutely no need for. I will never shop at Sears again.
Does calling the corporate number even do anything? I have had an issue going on 4 months with them. I bought a love seat back in May of 2017, it broke in October 2017, actually just fell apart. It is very poorly made. It took them two months to send someone out who deemed it unrepairable. It is under 1 year manufacturer warranty. I have called the "customer Solutions" Over 30 times, I have two different case numbers for the same issue, being "expedited" to get this thing replaced. I am so sick of calling them and not ONE person has ever called me back, I call every week sometimes more. I have physically been back to the store 3 times and talked to the department manager and other than him finally getting us the right number to call and have someone come look at it, he says after that it is out of their hands. Ultimately I bought the couch from Sears, not their customer solutions who is third party out in India or some other place. I want a refund at this point, I do not want a replacement couch because even the guy who came to try and repair it said it was so poorly made, that he couldn't fix it. I feel like they are just stringing me along until May so they can say too bad the warranty is up now. I spend at least 45 minutes on each phone call to "Customer Solutions" There is no solution, there is no phone calls back, nothing. I am so tried of this run around. Never ever again and from the looks of them closing stores I won't have too. Worst customer service in my life time.
This sounds like a good lawsuit.
I called the corporate number which suddenly forwarded to the customer solutions number! This time however, I did ask for a refund and was told that he confirmed the processing team is working on my case and will call me back in 24 hours to arrange a pick up of the couch and once they have confirmed they have the couch, they will work on refunding me. Now to just wait for no phone call back in 24 hours again. I have no faith left at all and yes my husband has said possibly take them to small claims. Sorry about your issue too this is just horrible.
Did you get a refund?? We won't to do this with our furnace. It has been over 2 months and still not fixed. We had to buy some heaters to keep us warm.
How about a class action lawsuit!!!
Yes, Yes we should get as many people as possible and get a Class action Lawsuit! I've also been a customer with Sears for as far back as I was a child. I've been with out a washer now for 2 weeks plus, first scheduled appointment which took a week and a half to get by pushing and shoving. Then they come and a part had to be ordered, which again took another week to get, now we have to schedule another appointment to have it put on our washer. Now I'm a grandmother have the grandkids and not able to have their clothes washed on time because of the Shitty customer service and yes can't communicate with anyone in US I hear kids in back this is so not acceptable. So again I totally agree Class action lawsuit would be great where should we start? any ideas?
I THINK WE SHOULD ALL GET TOGETHER IN A LAWSUIT. HOW DO WE GO FORWARD? I AM WITH ALL OF YOU. WE NEED THE JOBS HERE.
I'M IN .....
I am having the same issues with my water heater. My water heater has been out for two weeks now in the middle of this severe mid-west winter. Sears is giving me the run around. I would join a class action lawsuit. Sears Home Warranty is a complete scam.
Sounds like a good idea. How can they not honor their warranty?
I was thinking the same thing. Something can be done one way or the other. They can make it easy us or we can make it hard for them.
A class action lawsuit is what this company deserves! No wonder they're going bankrupt. Let me know if one is started. I will join. But even after we win; it's likely we'd never get paid.
Sears has stolen money from me because I placed an order online with a gift card and the item has since been discontinued by sears and they have yet to figure out a way to get me my money back since I threw away the gift card since it was empty. This was November 24, 2017 that the order was placed. It is now March 20, 2018 and still getting the run around.
I just got off the phone with a Sears Technician- Jay from Denver, Co. who called now that my 1 year warranty is up and I have had numerous phone calls and technicians all come out to fix a washer that is a LEMON. Claims that my washer does not work because I use too much detergent. Yes, that is why my darks come out with mud stains still on them, and why my towels and clothes are shredding. What a bunch of crap they are trying to get me to believe- oh yeah also that I should not clean the washer with detergent- again, trying to explain that is the reason why clothes have the grimy feeling. I am so tired of doing laundry and having a washer that does not spin clothing dry!
Such a shame that I have spent thousands of dollars in the past, over 20 years, on buying all my appliances from them. No wonder they are going bankrupt!
I am all in for a Class Action Law Suit! I really believe that we all have had enough of Sears taking our money and not standing behind their product.