WTF !!! Ordered item over the phone the 19th of December and was told it would be delivered on the 29th.. Called 30 times and finally got someone to tell me it would be here i in 72 hours. That was a week ago... Any way to get the truth from anyone?
Bought Stove and Microwave...goes on sale next day...can't refund the difference as prices went up over night ...also paid for delivery and removal of old oven...next week free delivery !! I would off saved over $100...no point in trying to get any satisfaction ..from now on Home Depot..they don't nickle and dime you to death !
I purchased a floor model refrigerator from Sears on November 15. It was damaged at the delivery warehouse. I was told it was lost, damaged, and still at the store. They finally said it was damaged do I want it delivered? O said no. Didn't realize this canceled the entire transaction. Kept returning to the store and asking what kind of damage? I may still want it. Depending on the damage. I got a refund on December 18. December 19 we went back in to again see if they had an idea of damage. Finally got pictures from the warehouse It was bad! Called customer service. I still would like a fridge. Delores at customer service said: you got your money back, life happens get over it and go buy another fridge. Am I stunned? YES! Go buy another fride there's enty out there. I wrote down what she said word for word. This is how Sears is going to keep customers? No way! I have a warranty I purchased on my other appliances. I will cancel it! Sears is killing itself!
I'm sure the executives will not be working on Thanksgiving Day, but will be spending it with their family and friends. Let the employees enjoy a day with their family and friends and stop thinking of the almighty dollar. Let's go back to opening the stores on Friday the day after Thanksgiving at 5 or 6 a.m. One day will not hurt your business, if anything, people might respect you more and spend more of that almighty dollar you need. This also includes KMart.
ABSOLUTELY DISGRACEFUL, REPS ARE EXTREMELY RUDE AND DONT GIVE A CRAP ABOUT YOUR SITUATION THAT YOU ARE CALLING ABOUT. I WILL NEVER EVER BUY ANYTHING FROM SEARS AGAIN,
Bought vacuum at Sears told me they sold filter. Went today for filter. Can't find it on display. 30 minutes to find someone that works in dept. She knows nothing! Tells me she was only hired 2 days ago. She leaves to find someone else 15 minutes later she comes back w a young man. He knows less than the ! Bought vacuum at Sears told me they sold filter. Went today for filter. Can't find it on display. 30 minutes to find someone that works in dept. She knows nothing! Tells me she was only hired 2 days ago. She leaves to find someone else 15 minutes later she comes back w a young man. He knows less than the woman. Tells me don't get mad at him he was only hired 4 days ago.
They both leave to find the manager, 20 minutes later the young man returns w the manager - he doesn't know anything about the filters he will check in the back. 30 minutes later he returns & says you don't replace the filter you wash it!
Saw a recliner online it says it is in stock. I want to see the recliner make sure it works for me. Only salesperson is the young man that worked for Sears for 4 days! I show him on my phone that it is in stock! He goes to find the manager. 30 minute wait again he returns & says NO it is not in stock it is in the warehouse I can order it online!
But how do I know if it works for me?
He says I can send it back if it doesn't work.
Speak to store manager no way to have recliner delivered to store for try out, she says same thing order it online & if it doesn't work send it back.
I purchases a French door refrigerator with bottom freezer 7 years ago. I love that refrigerator. Unfortunately it was made by LG and I now have learned that LG lets only certified techs work on their products. It is July with 90 degree temps and I must wait 6 days for a repairman. My refrigerator is totally dead. I will never buy another LG appliance or Kenmore appliance made by LG. The repair service is an absolute rip-off.
What was once a behemoth of the retail industry is now a beached and dying whale of corporate idiocy gone out of control. My last visit to one of the dark and dirty stores was like an adventure into the wilds of some unknown continent. I only needed bags for a vacuum I had purchased about six months previously. Four sales people and 90 minutes later, I still had no bags or even a clue how to get what I needed. I asked to speak to a manager and the one on duty was apparently busy or unavailable, but a very nice lady from apparel upstairs came down to attempt to help. After another 30 minutes of her plodding through what can only be described as an archaic internet system she informed me that Sears does not carry the bags for my vacuum.
Okay... after explaining that I had only purchased the vacuum six months ago, she finally shrugged her shoulders and suggested that I try Walmart. Not surprisingly, I was floored by this suggestion especially coming from a member of management. However, considering the state of the store and the haggard and tired looking employees, I would guess that my $12 sale was not at the top of anyone's list of priorities. (I was informed by one of the previous four employees that an "inspection" was due any moment and that they were all stressing trying to do whatever it was to meet the criteria.)
Needless to say, that was my last and final trip to that or any Sears store. It was an abysmally depressing adventure in getting absolutely nothing accomplished. I suggest finding somewhere, anywhere else to shop.
RT @GJSmitty1: @SeeFreshFilms @sears It's very wrong. But it's the corporate american way.
@AnonSikko @marymad @OccupyManJose Its my cousin and she worked at the @Sears at Hillsdale Mall, San Mateo. #BoycottSears
@marymad they're all pricks. many also offer 'insurance' 4 when employees get sick, then fight paying. it's sick. @OccupyManJose @sears
RT @SponsorKenny: Hey @Sears Expose your brand through NASCAR! @Kenny_Wallace is your driver! Fans support sponsors who #SponsorKenny ! #(hidden)
@marymad i hate to say it but sears is not the only co. that does this. most of them do it, had experience. :/ @OccupyManJose @sears
@OccupyManJose yes, there is a real @sears here in oakland. how convenient. #boycottsears
Spent a hour and some mins with @Sears on phone being transferred back and forth. All around.. not happy no communication in a week
@Sears an iComfort Mattress would be a dream come true. (pun fully intended) #iComfort
@suthrnchck Sry our store rep was less than helpful. DM ur contact info. We'd like to help u & address the store issue. cc:@Sears Thx, Brian
@Sears no refund has been issued since they picked up the defective couches, almost 2.5 weeks ago and no one wants to give any answer