Sears is a bully I was attacked by there mangers and spent over $570 on a stove that don't work and they want give me my money r a new stove that I had less than 30 days my case is 5552887 Howard Knight (hidden)
I bought a stove from sears in Tampa Fl , brought my stove home in it went out less than 30 days I took it back they want replace it r redound me haven't had a stove in three weeks paid $600 , went too the store in got bullied by the managers , sears is a company I wish I would have went somewhere else . Tried calling someone for help only to get a Different nationality that I don't understand I have to repeat myself all day I've called about 20+ times only to get there azz to kiss though they got my money . Is there any kind of lawyer someone can help me with please
Does calling the corporate number even do anything? I have had an issue going on 4 months with them. I bought a love seat back in May of 2017, it broke in October 2017, actually just fell apart. It is very poorly made. It took them two months to send someone out who deemed it unrepairable. It is under 1 year manufacturer warranty. I have called the "customer Solutions" Over 30 times, I have two different case numbers for the same issue, being "expedited" to get this thing replaced. I am so sick of calling them and not ONE person has ever called me back, I call every week sometimes more. I have physically been back to the store 3 times and talked to the department manager and other than him finally getting us the right number to call and have someone come look at it, he says after that it is out of their hands. Ultimately I bought the couch from Sears, not their customer solutions who is third party out in India or some other place. I want a refund at this point, I do not want a replacement couch because even the guy who came to try and repair it said it was so poorly made, that he couldn't fix it. I feel like they are just stringing me along until May so they can say too bad the warranty is up now. I spend at least 45 minutes on each phone call to "Customer Solutions" There is no solution, there is no phone calls back, nothing. I am so tried of this run around. Never ever again and from the looks of them closing stores I won't have too. Worst customer service in my life time.
This sounds like a good lawsuit.
I called the corporate number which suddenly forwarded to the customer solutions number! This time however, I did ask for a refund and was told that he confirmed the processing team is working on my case and will call me back in 24 hours to arrange a pick up of the couch and once they have confirmed they have the couch, they will work on refunding me. Now to just wait for no phone call back in 24 hours again. I have no faith left at all and yes my husband has said possibly take them to small claims. Sorry about your issue too this is just horrible.
Did you get a refund?? We won't to do this with our furnace. It has been over 2 months and still not fixed. We had to buy some heaters to keep us warm.
How about a class action lawsuit!!!
Yes, Yes we should get as many people as possible and get a Class action Lawsuit! I've also been a customer with Sears for as far back as I was a child. I've been with out a washer now for 2 weeks plus, first scheduled appointment which took a week and a half to get by pushing and shoving. Then they come and a part had to be ordered, which again took another week to get, now we have to schedule another appointment to have it put on our washer. Now I'm a grandmother have the grandkids and not able to have their clothes washed on time because of the Shitty customer service and yes can't communicate with anyone in US I hear kids in back this is so not acceptable. So again I totally agree Class action lawsuit would be great where should we start? any ideas?
I THINK WE SHOULD ALL GET TOGETHER IN A LAWSUIT. HOW DO WE GO FORWARD? I AM WITH ALL OF YOU. WE NEED THE JOBS HERE.
Sounds like a good idea. How can they not honor their warranty?
Absolutely no customer service. I bought a Kenmore refrigerator and an extended warranty. The refrigerator has a factory defect and the technician ordered a replacement. That order was blocked by Stack which requires that I unplug the refrigerator for three days and schedule another technician to come out. To go without a refrigerator for three days and lose another day waiting on a technician for no reason is unacceptable. No one has ever returned a call and no one called to tell me that my technician was going to be late. He was scheduled from 1 to 5 and got there at 7. I called them twice. Do not ever buy a warranty from Sears. It will not be honored.
On 2/3 2018 I was going to lease/ purchase a 74 g hot water heater from Sears. The Web site said it was available at Sears in Portage, IN
Did all the paperwork and was approved but when I printed out the invoice it said Porrage, MI. I immediately contacted the IN store and was told not only did they not have the 74g but they did not have any n the floor at all.
So I cancelled the least , the same day 2/3/2018 and sears told me that it would take 3 to 5 businessdays to process and an additional 7 to 10 business days to receive my refund of the up front payment I made to Tempoe, the leasing agent.
Sears did not process the cancellation until later that same week and after numerous phone calls to Sears and Tempoe I am still waiting for my refund and it is 2/19/2018.
The last conversation I had with Sears and Tempoe they told me t would be an additional to 10 business days and that would put me in the neighbor hood of the first week in March.
Is it any wonder why Sears keeps losing share in the market , laying off employees and closing stores
Sears use to stand for customer service. Far , far from that now. It will be a long time before I shop again at Sears. There are to many other outlets out there with a much better record at C/ S. David Sepke
February 17, 2018 Action being sought: 1) Receive the $150 Sears gift card that is due me, 2) Receive reimbursement of $167.93 paid for parts to repair washer covered under Sears Home Warranty, 3) Fix the lemon repair job A&E Services did on my Sears Kenmore Elite refrigerator at no additional charge, which also was covered under my Sears Home Warranty Complaint: I am a retired and disabled citizen of Pennsylvania on a limited income who purchased a Sears Home Warranty for my new home through Cross Country Home Services. This was much more affordable on my limited means than buying a new home owner warranty given that the payments were $49/month versus a lump sum. However, I have been defrauded on three occasions by these companies collectively doing business as Sears Home Warranty: Sears Holding Corp, Cross Country Home Services, A&E Factory Services, and demand that these matters be made whole and complete, as stated above and detailed below. The purchase transaction was conducted via telephone on November 20, 2017, after seeing the online promotions for Sears Home Warranty. At the time I was offered the first month free ($49) OR a $100 Sears Gift Card. I opted for the gift card as strongly suggested by Cross Country Home Services salesman and I was told it would arrive in 7-14 days. Subsequent to that, when the card never arrived in that timeframe, I was then told the gift card would be here in January of 2018. It is now February 2018 and I have never received the $100 Sears Gift Card that is due me. I demand the $150 Sears Gift Card be mailed to me immediately. In addition, at the time of sale of the warranty the Cross Country salesman told me all of my appliances were covered no matter what, as long as they were running at the time of purchase of the warranty. He said that I could place a service call as early as December 20th -- it would be NO PROBLEM and I could have up to three appliances repaired under one service call. The salesman further said that if I had an appliance that needed repair NOW that they would fix it limited to $500. I said that was not necessary as all of the appliances work. And based on these agreements I made the purchase of the Sears Home Warranty. Well, fast forward to December 29 when the A&E Services tech Leon arrives to evaluate my Sears Kenmore Elite refrigerator, a dishwasher, and wash machine for repairs. A&E Leon tried to place a parts order but told me he was "locked out from fixing my wash machine because he needed authorization owing to the cost of the parts being over a certain dollar amount." The gal back at the office then declined to authorize that parts order because she said it was a pre-existing condition. And when I spoke with her on the phone she got very snippy with me and said that because I placed the call for service on the day that the warranty became active that it was obviously a pre-existing condition. Does she deem herself a detective, a psychic? As previously stated the high end wash machine was running at the time I purchased the Sears Home Warranty; add to that, the Cross Country salesman had guaranteed me that it would be no problem to place a service call beginning on Dec 20. If the washer was in need of repair I surely would have taken him up on the offer to have it repaired at the time I purchased the warranty. So the indigent gal who refused to authorize the parts purchase is way out of line and has no ground on which to stand. I debated her but she refused to fix my washer and fulfill the obligations of the Sears Home Warranty I had purchased. I finally told her that I would cancel the warranty but she could not have cared less at that threat. Leon then gave me the part numbers for the washer and I ordered them from Amazon for $167.93 then had them installed by my live-in caregiver. I demand the $167.93 be reimbursed to me immediately. In addition, A&E Leon returned on or about January 19 to repair my Sears Kenmore Elite refrigerator and dishwasher. He fixed the appliances and assured me my expensive refrigerator would be like new as he had replaced the motor and condenser. However the refrigerator broke for what appears to be the same problem just a few days after Leon fixing it. I canceled the Sears Home Warranty because of all the many problems, poor customer service, scheduling problems, fraud and default on the warranty, unethical business practices. I demand that the lemon repair job by A&E on my Sears Kenmore Elite be made whole and complete at no additional charge, and should they perform poorly again that repair continue to be made until the unit is in working order. Be aware that I lost an entire refrigerator and freezer of food, hundreds of dollars worth, owing to this lemon repair job for which I am not seeking compensation even though I should. In addition, I've sent several emails to Cross Country with my complaints but the company has never resolved them. As the company's habit is to defraud consumers thusly I have no recourse other than to report them to the authorities. Next Steps: I am/will be reporting Cross Country Home Services, A & E Factory Service, and Sears Holding Corp to the Better Business Bureau, and the Attorney Generals offices in South Carolina and Florida (where CCH has offices), Texas and Illinois (where A&E Services has offices), Illinois (where Sears Holding Company corp office resides) and Pennsylvania.
I have had problems with my nortictrack since 2 weeks after the purchase I have call the johnson city tennessee sears for 3 weeks I live in georgia no and have called the store , the corperate office 5 times and there customer service no one has ever called me back my advice go to a store that stands behind there products sears is a joke that's why so many stores are closing
I wish Kmart in Belleville IL never closed I loved working there an I loved to shop there I wish that it can reopen I get sad every time I pass there it should have stayed open since Walmart is not coming an other shopper loved that store an the prices am the clothes an just everything about that store it was so convenient to go there when yoi want to shop are just need something an that was the only store that has lawaway that is so close an have it all year around
I been reading all of the reviews and I'm fed up with sears. I didn't order anything big like some people but I expect to get what I ordered and when they say that they email in 12 to 24 hours that means to call back and still nothing do anyone know what there talking about or just like to feed us this BS
SEARS IS GOING DOWN HILL FAST. I HAVE BEEN ASKING FOR HELP FROM 11-1-2017 TO NOW ABOUT MY POINTS AN BEING ABLE TO USE THEM ON LINE. NO ONE WILL HELP FIX IT. WE NEED TO SEND MORE JOBS TO THEM. YOU CANT UNDERSTAND THEM. SO ALL YOU HEAR IS I'M SORRY WHEN THEY ARE NOT. SO I AM LOCKED OUT OF MY POINTS FOR ON LINE. I CAN GO TO THE STORE WITCH IS 50 MILES ONE WAY. THIS IS NOT TEAM WORK IT IS SEAM WORK. GIVE SOME MORE JOBS A WAY SEARS. THE WEB PAGES ARE A HOT MESH AS WELL IT WILL POP UP AN ASK ARE YOU A ROBOT THEN IT WILL LOCK YOU OUT OR SOMETIME IT WILL LET YOU BACK IN BUT NOT TO PAGE YOU WAS ON. DON'T SHOP AT SEARS. UNLESS YOU HAVE A LOT'S OF TIME TO BE ON THE PHONE.I HAVE BEEN ON IT FOR OVER 50 HOUR'S ASKING FOR HELP. AN 3 1/2 MONTHS.
I used to work for Sears I still haven't gotten my w2 I work January February and a little of March so why haven't I gotten my w2 I have tried calling several different times and can't ever get a hold of anybody why?! I really hate Sears even more now.
Why did it take five weeks to get our front load washer repaired? My main question is why did it take two technicians, Roy and Robert, and three conversations with Jaqueline, Diana, and Tia to get our problem resolved? The service was sub-contracted to a third party vendor, Bayou City Appliances. Within this five weeks, everyone I spoke with lack a sense of urgency for getting our washer repaired. For four weekends, I have to take 8 loads of clothes back and forth to a laundry mat. In the cold, the rain, and unpredictable weather of Houston, Texas. I am at best disappointed in the service we received. I called Roy at Bayou City several times, and called Sears twice. Everyone including the manager/supervisor on the hotline, Tia, was INEPT! Finally a Sears technician named Robert was assigned to repair our washer. He was polite and exhibited sympathy to our situation. He was able to resolved the issue within 72 hours. The larger issue is these people represent Sears, they failed horrible. I will NEVER, IN LIFE, purchase anything else from Sears. Not only is the company failing and bankrupt, so is the customer service. Stick with Lowe's and Home Depot people. I would think Sears would want to go out with a bang instead of a "we just don't give a damn" type attitude.
FUCK SEARS! Our refrigerator repair guy has now been late from out 4 hour window 2 FUCKING hours LATE! FUCK SEARS. This is the second time this has happen in as many weeks. FUCK SEARS. What do I get for my time?
I purchased a ring that needed to be sized. Took it in jan 13 2018 as of today feb 8 2018 . No ring yet. I've tried to calling 10 times aday with no answer. NO ONE CAN HELP JUST REPEATING MYSELF OVER AND OVER. IS THERE ANYONE WORKING THERE?? Was told it would take 2 to 3 weeks.
Sears Marketplace sellers are the worst at customer service and Sears will not do anything to help resolve the problem. I have called seven times and talked to customer service and I keep getting the same answer every time (we will send email to the marketplace seller and it will take 48 to 72 hours for a resolution). However, there is never a resolution. It is going on 3 weeks and still, I have a product that I paid for but the incorrect item.
Just wanted to let EVERYONE KNOW THE NAME OF THE CEO "EDDIE LAMPERT", IN CASE YOU WANTED TO POST IT ALL OVER THE INTERNET, LIKE I WILL ABSOLUTELY BE DOING!!! Perhaps we can make a difference between HIM getting New Financial help to be able to continue to do this to CUSTOMERS!!!
LIVID AMERICAN CUSTOMER
APPALLED, and Frankly INFURIATED that the CEO is fine with the Utter DISSATISFACTION OF THEIR CUSTOMERS!! I truly believe that they DON'T CARE THAT THEIR NEGLIGENCE OF THEIR CUSTOMERS IS WHY THEY ARE GOING TO BE THE NEXT "FAILED" American Company!!! Guess they made enough money to last them the rest of their PATHETIC LIVES...........
May GOD HAVE MERCY ON ALL OF YOU LOST SOULS!!!!