How can I get ahold of someone in upper management?
Paid for refurbished dell laptop on Nov 27, it's now Dec 11 still no laptop . Sears and Fed Ex has told me everything from it's was delivered to a person, put on the door step, and lost or stolen. Still no laptop and I'm a loyal customers i brought my washer and dryer, refrigerator, stove, dish washer, bedding, and pots and pan sets. Now I'm calling Sears and Fed Ex every other day for my product ordered or a refund.
My experience with Sears repair started about 3 months ago (still on going). My BRAND NEW KENMORE wall unit burnt my food (cookies, brownies) my fish cook ok because I kept my eye on it. Anyway, my part in this NIGHTMARE is I put a trow away aluminum pan on the bottom when I cooked my fish ( I wanted to protect the bottom my new oven from any fish juices) WELL the aluminum pan baked it's self right into the oven. I called customer service, I can order a new part the lady tells me all I have to do is go on the website and order it. SO that what I did NOT ONCE BUT TWICE! I was sent to parts that I had no ideal what they were. After several long wait times on the phone still no help. I went to the Sears Parts store where the parts are sent from (I thought how lucky only 6 1/2 miles from my home) what a joke, that man couldn't help unless I had a part #. It gets even more unbelievable. After not one but two Sears repair technicians come to my home and say "IT DOES NOT HAVE A REPLACEMENT PART" needs to replaced I have made several phone calls to the escalation department and was told that it may take up to NINE, yes I was told 9 technicians to come to my house to determine if it cannot be fixed. So today was the appointment for the 3rd technician to come between 8-12. At 1150 I get an email that tells me my appointment is as cancelled. I have my day off waiting ALL morning for the 3rd time. I called the corporate office in hopes of getting someone who WOULD HELP me, guess what they connect me to the escalation department. The same department that I have been in the phone with so many times I can't tell you. So much for having a corporate number to someone other than the several people that give the the most ridiculous run around. All I want is my brand new KENMORE wall unit REPLACED. I have this beautiful remodeled kitchen with all brand new appliances from Sears and I can't get a replacement oven that burnt my food. I feel like I should call the TV station that tries to help with companies that do this kind of thing or I don't know if I should get my lawyer involved. I would like to return all appliances back to the store I purchased them from BUT can you believe this the store is closing. I guess with this kind of customer service no wonder. I will continue my story!!!!
A suggestion for sears. Folks been going to sears since 1951 the old days. Take one store as a pilot and take this pilot store back to the old days. A sporting goods department that sells guns to fishing boats. Your appliance dept. Means women's and children's clothes. Stop buying cookie cutter design clothes that every rack is similar. And what about the counter near the door with a variety of nuts and chocolates. Your clothing has no variety. Sears used to carry western clothing and boots to nice dresses and suits. Oh and a nice home department too. Please try one store. You grew in the old days.
My mother-in-law use to work for Kmart which is now Sears and she wants to take her 401k money she is now 71 and only gets the run around about getting her money. She worked hard for it and deserves her money I'm not happy with how she is being treated about this whole thing that I won't shop at Sears or Kmart anymore until this is handled now.
Canceling your online order means SEARS keeps your money!
I paid July 15, 2017 and did not pick up my order from the store.
Still no refund and it is July 26, 2017.
The store says it takes 3 weeks, at the very least for the possibility of a refund.
The store says they returned my order to stock.
Online my order shows PICKED-UP.
Someone at SEARS is enjoying my $325.00 or the item.
Is this how SEARS pays their employees?
They have kept my entire kitchen appliances! 43 inch gas range, top of the line frig and dishwasher. Now they can't find them and my store manager was told to delete the order. No refund, no replacement items, nothing. It is just terrible!
I SINCERELY HOPE ANY APPLIANCE MANUFACTURER CUTS ALL TIES WITH SEARS
THEY LIE - THEY CHEAT THEY STEAL AND THEY RAPE THEIR CUSTOMERS FOR A LOUSY BUCK
THEY LIE TO YOUR FACE - LOOK STRAIGHT IN THE CUSTOMERS EYES AND LIE TO THEIR FACE
WHAT A BUNCH OF BUMS LYING CHEATING BUMS
I totally agree. We purchased a Kenmore Elite because of the reviews it received from Consumers. The freezer died the day before Thanksgiving , leaving me with a freezer full of food already prepared. A repairman came to the house and told us that the machine was not made by Elite but by LG! We are out raged! We had an LG before and hated it! Firstly, a refrigerator priced 2500 should not die after 11 months and we are appalled that the refrigerator has a Kenmore Elite decal on an appliance that was made by LG. Sears is not taking any responsibility. No wonder Sears is going out of business.
I am having the same problem! Food spoiled, repeat service calls, the one on the 19th will be #4. Mine is also a Kenmore Elite (LG)......... I have to talk to the Phillapines every time I call. Can't understand them. I will NEVER buy from Sears again! Lowe's is much better in taking care of their customers. I am 70 years old, widowed and every time I get a code on my refrigerator, I have to stand on a step stool and climb on the counter to reach the plug to reset the unit. Just not right!
Where do I began! Sears in the 90's a great store now declined! Eventually the top Corporate people have NO IDEA how to manage a store! I worked for many years in retail and Sears clueless now. 1. Take a really good look you need first great merchandise than staffing in every department with processing the sales in each department. 2. Do not answer the main phone line on the sales floor! 3. The store is old fashion, boring and cold. I remember when, I moved San Antonio in the 1970's. Sears was a Great beautiful store with a flowing fountain inside. I knew when they pulled out the Cosmetic Department with NO Sales Team to service ladies, Sears would decline! Yes, Decline! Sears cold no sales team on the floors, no merchandise worth buying over priced. I remember when San Antonio had KMART and the store is gone because, the store turned into a JUNK store now Sears will follow. I believe Sears Corporate all need to be fired! If not Sears will ride off in the sunset very soon. Very sad!
Sears is a place that I will not be shopping at anymore. Bad service 30 day policy stinks. Even though you have a receipt. Called corporate and they stated 3 to 4 times I am management.
Where do I begin... applied for job and I got it. Yippie going back to work.. I was happy!
Went to work at the sears in Titusville FL.
Went into office to finish paper work. As I sat there looked around and thinking to myself gosh this place is nasty dirty!
Had problem filling out my I9. But they still had me work. As I got tour of Store I'm thinking this is not a clean nor friendly Store. Thinking I was coming home with roaches from leaving purse in locker.
Anyway ... with many emails back and forth about my I9 I left. And not getting paid to boot!!
HR in corporate was horrible with communication.
On a lighter note I did go back to work at a much better company.
It's not like I'm new to the retail industry. Been working it for 40 yrs, from buyer, store manager and district manager
I will not be ordering from Sears again . I order online to pick it up at the store but they have oversold the item so they canceled my item and then lied said that I did not pick it up from the store that's why they canceled call customer service that was the worst customer service ever head . She would not even let me talk to supervisor or manager put me on hold for 30 minutes and hung up . I will continue ordering from Amazon for now on .
The bathrooms are horrible, toilet paper leading to the bathroom. Toilet liners on several toilets.
Earlier. I am 81 yrs young my Samsung tv less then a year old bought at Sears along with 5yr warranty broke down 2nd week of September device tech took 20 days to come out the whole electrical panel is fried here it is November 24th I had a scheduled appointment for today that once again was canceled for the 8th time Sears tv are so bad that the part is on back order for the 8 time. Well first thing Monday morning I am filing a claim with elder abuse they help the elderly that are being taken advantage of by companies like Sears. I bought a refrigerator brand new ice maker broke down 3 months later, bought washer and dryer within the first month had to have fixed, you would think I'd be done with Sears no stupid me bought a chair one I had to put legs on fabric chair I had to take fabric off legs to put legs on when I finally get to last leg the heavy duty nail is bent completely out of shape, my daughter goes to Sears pick up . She complained loudly 2 people went to customer service and canceled there tv's after hearing how I was treated her 81 year old mother .
READ YOUR COMMENTS AND CLOSE YOUR DOORS!!!!!!!!!
WHAT A LOUSY BUNCH OF BUMS
YOU RUINED MY HOLIDAY
I ordered a dishwasher AND a service plan in good faith and they came and dumped a piece of shit used dishwasher in the middle of my kitchen it was not in a box it was used. had a sheet of plastic over it. They told me the installers were on their way. They lied once more. They lied. So on a holiday week I have a used dishwasher sitting in the middle of my kitchen. Now on the late afternoon before Thanksgiving I have a used dishwasher still in my kitchen.. YOU HAVE RUINED MY HOLIDAYS YOU ARE KEEPING MY MONEY FOR 3 WEEKS AND I WANT EVERY PENNY BACK YOU LYING SCUM!!!!! WITH INTEREST
YOU GET THIS OUTTA MY KITCHEN. I WILL NEVER EVER DO BUSINESS WITH SEARS EVER AGAIN
AND I AM SPREADING THE WORD ON HOW YOUR COMPANY LIES, CHEATS AND RAPES ITS CUSTOMERS FOR A LOUSY BUCK CLOSE YOUR DOORS - THERE IS NO INTEGRITY WITH SEARS
NONE LIE CHEAT STEAL AND RAPE YOUR CUSTOMERS..
CLOSE YOUR DOORS
Thanks for the integrity
I have been trying to get reimbursed for an authorized alternative service provider for over three months. They have lost one set of papers through the US mail and two sets of papers via email. Today I spent over two hours on the phone and I was cut off by the "service" providers twice. No customer service, a great deal of run-a-round and very quick to cut you off.
Sears was never that bad before. But now they are A very disorganized company, look s like they are going down the drain very soon.
No review needed. The absolute worst repair service I have ever had.
1ST OFF SEARS IS A BIG FRAUD! YOU SPEND BIG MONEY ON BUYING THE EXTENDED WARRANTY ON APPLIANCES AND OTHER MERCHANDISE AND WHEN THEY COME OUT TO FIX THE PRODUCT THEY CHARGE YOU MORE MONEY ( GARAGE DOOR BROKE AND HAD NO CHOICE BUT TO PAY AT THE TIME ), SO NOW SINCE AUG THE 7TH 2017...... I HAVE TALKED TO 8 PEOPLE IN THE PHILLIPINES THAT I CANT UNDERSTAND ALSO NOBODY KNOWBODY KNOWS NOTHING, THEY CANT HELP BECAUSE THE MANAGER IS GONE?!?! NOW I CALL PEOPLE IN THE US AND THEY TRANSFER ME AROUND LIKE THE CALL CENTER DID IN THE PHILLIPINES..... THIS SEARS GARAGE DOOR SOLUTIONS THAT WORK FOR SEARS..... FIXED MY GARAGE DOOR....( THE GUY WHO WAS CONTRACTED TO FIX THE GARAGE DOOR WAS SO RUDE IM VERY SUPRISED HE HAS A JOB.....RAY V. CONTRACTOR LICENSE # 885128) SO I CALLED AND ASKED THEM IF A PERSON CALLED IN AND TOLD THEM THEY HAVE A WARRANTY AND NEED SOMETHING FIXED WHAT WAS THE OPTION..... THEY SAID THEY WOULD TRANSFER THEM TO THE OTHER NUMBER?? I SAID OK THEN WHY WASNT I TRANSFERED THEN....? I HAVE THE WARRANTY I TOLD YOU GUYS I DID WHY IN THE HECK WOULD I WANT TO PAY MORE MONEY OUT OF MY POCKET?!?!?! NOW NOBODY WANTS TO REFUND THE 175.00 THAT I PAID EXTRA TO GET IT FIXED!!!!!!!! I WONT BUY THE WARRANTY AGAIN OR SHOP THERE AGAIN!!!
AS MUCH MONEY AS SEARS MAKES AND RIPS PEOPLE OFF IM SURE THEY CAN AFFORD TO REFUND 175.00
I returned my wedding favors 2 years ago and to date they have not refund my money. I'm not trying to file a lawsuit/complaint against them. I can't believe it's been over 2 years and nobody is able to help me.
I would be happy to join in with you with a class action lawsuit against Sears. They have over $5,000. worth of kitchen appliances that they never delivered and either lost or put in their own kitchen, who knows? The manager was told to delete the order and tell us they would not refund the money. On what planet is this acceptable behavior?