I was so frustrated with the calls I made to Sears (over 45 minutes each day for two days) with no resolution and employees that were "Not allowed to transfer me to a manager (they don't take incoming calls...imagine that). Called corporate offices and got a bit of resolution, however I was told that one open repair ticket must be closed before another one can be opened. What a crock, and my refrigerator is covered by and extended warranty! We have been Sears customers since the late '60's . With the stores closings and them filing for bankruptcy, never, ever again.
The biggest joke ever. I have a so called PROTECTION AGREEMENT which is WORTHLESS. I've called and called and called to get my Fridge repaired were on two months now and NO ONE NOTHING NADDA. Cant reach anyone but foreigners that repeat hello? ever other word and just want to talk and keep you on the call as long as possible. IM VERY ANGRY. This is much more than inconvenient its RIDICULOUS!
Customer Solutions is the worst fraudulent and miss leading warranty is a joke do not shop sears
I will be calling the BBB on Monday!!! I can not believe they have not shut them down yet!!! How dare they be allowed to treat people the way they do!! This has been the worst I've been treated in my life. SHAME ON SEARS!!! WHO IS RUNNING THIS CORPORATION?????? They are not even human!! Please, do everyone a favor and SHUT YOUR DOORS!!!!!!!!!
SAME THING HAPPENED TO ME !!!!!!!!!!!!!!!!!! THIS POS JOSE (hidden) HASNT HEARD THE LAST OF ME. I ALSO HAVE FILED WITH BBB AND SUING THEM
CARLOS THE TECH LIKE TAKING THAT CASH TIP. HES ANOTHER POS.
Can't agree more I'm calling BBB myself
SEARS HOME Service is a joke a rip off thieves and liars . they like taking cash tips . damaging your home then basically telling you to go scratch. sooooooooooooooooooooooooooo beware of a lying tech who takes cash. His name is carlos and his boss jose another joke (hidden) that's his office number .im not done with them yet . I hope they lose there jobs and go homeless. low life pos
Exactly rip off
Having the same issues with customer service. They don't speak English and it takes forever to explain what you want. They have been out to my house three times to replace a damaged fridge and Everytime they come out the new one is damaged. Are you kidding me? " Customer service" is no help. I offered to keep the fridge if they took money off. They wanted to give me bonus points. Um..why would I ever buy from these people again?
Exactly having same issue with my washer tech been out to my house 5 times still not fixed keep ordering parts they ordered the same part 3 times they are all sitting on top of my washer they schedule appointments 2 weeks apart this is going on since July all calls are overseas can't understand them customers solutions must be exposed as fraudulent and miss leading
I see that you have found no correlating evidence that Sears is selling t= hese products at a less expensive cost compared to when I purchased these it= ems and they we delivered. Funny, I was able to find them. If you check the Sears outlet store curr= ent advertisement, the same dryer....item 20232 is listed at $318.54- which is far less that what I paid. The top load washer I bought is no longer li= sted on that site- however when I made the original inquiry it was. =20 Sales receipt. #(hidden)05 DETAILS Kenmore 06012 6.5 cu. ft. Electric Dryer - White Condition: New Sold by KMART Kmart Return Policy Mfr# 06012 Part# 019W(hidden)01 KSN: 7494274 UPC: (hidden)88 PRICE QTY ITEM SUBTOTAL Sale 399.99 Reg. 539.99 1 399.99 ITEM DETAILS Kenmore 20232 3.5 cu. ft. Top-Load Washer with Deep Fill Option - W= hite Condition: New Sold by KMART Kmart Return Policy Mfr# 20232 Part# 019W(hidden)02 KSN: 1954744 UPC: (hidden)53 PRICE QTY ITEM SUBTOTAL Sale 399.99 Reg. 589.99 1 399.99 ITEM DETAILS This entire experience has been horrible. Prior to delivery I made 2 phon= e calls asking for assembly - which I erroneously left out when I ordered AN= D said I needed an extension for the dryer venting both times. Thankfully t= he delivery service said that there was no record of that in the delivery or= der but they were able to work with the problem. Please note however, there= was a charge for assembly- so obviously someone noted it long enough to cha= rge for it even if they did not tell the delivery service. =20 I have done business with Sears for many, many years and depend on them fo= r appliances-as well as other goods. Now I realize they no longer have the= same ethics and values I=E2=80=99ve known them to have over 50 years in dea= ling with them. =20 The person I spoke to on the phone could not understand what I was saying= , when I called with the above information -and obviously got of the phone a= s quickly as possible to avoid having to understand my complaint- so I recei= ved a no reply return email. I want a valid reply. Please make sure that this issue is considered and resolved. Also the chat link doesn=E2=80=99t lead to anything except a blank page.-gue= ss that is one way to get rid of customers. Virginia Shames (hidden)
This past spring I ordered a shed online and the process was seamless. However, two weeks ago I decided to order a kitchen table and chair set. You took my money right away and a delivery date was set for October 3rd. Upon reaching out to your "offshore" customer support on the 3rd, I learned that my item could not be tracked. The service team was confused on what to do. By the third phone call, It was promised to me that they were doing research to track the paid item (ups or fedex) and will call me back in 1-2 hours. Well, that time frame came and went, so I called them back. Needless to say, I canceled the non existent order. I want my money back ASAP. Just a click and it can be credited back. Today another 2 hours spent on the phone with customer support. SMH this is so pathetic. I would not recommend sears for any product.
Would like the entire USA to know how awful Sears Service is.My story is a very stressful one.Bought an Elite Kenmore side by side fridge from Sears that is 2 yrs. old.The fridge broke.Technician came first appointment was late..Got a new compressor still did not work.Appointments upon appointments which each time was cancelled til 3 days later each time always late.Compressor took 10 days to arrive.Was out of a fridge for 6 weeks still fridge is not fixed,Got frustrated so I could not be bothered any more so I went ahead and bought a new fridge for $1600.00.Which now is added to an extra expense for me.So in other words fridge was never fixed,I told them that in the first place I got a LEMON.Nobody cared. I claim for food spoilage and was denied.Wrote Corporate a letter ,Then yesterday 9/4/18 I received a check for $118.00 this is an insult.Its not about the money its the type of service I received,I will be returning the check this does not cover the $1600 that I am in debt for now which if my fridge was fixed would not cost me this extra money.I am living at my house for over 40 yrs. and have always purchased my appliances from Sears, This is the end I will cancel my Sears Card and this is the end of Sears,Will no longer have anything to do with this Company the stress they put me through.
Sears used to be a reliable, dependable company. Sears Home Services is ridiculous.
Last week, I made an appointment for Friday 7/13 between 1-5. Sears called on Thursday to confirm. I went in at 5:30 a.m. that day so that I could be home by 12:15 to meet the cleaner. That morning, they called and left a voice mail that they had to reschedule as there was no one in the area to complete the job.
I called after work and rescheduled for today between 1 - 6 and the person that set up the appointment stated she would tell them to see me after 3. Today I received no confirmation of my appointment, so a 2:55 when I got home, I called dispatch and the "manager" advised that they do my town early in the day so my appointment would have to be any morning. I was upset and told that I would never take of work in the morning to accommodate someone else's schedule after 2 cancellations of appointments that they set and confirmed. I told her that I had made special arrangements to be home by 12:15 on Friday to meet the first cleaner that failed to appear. Her response was the 12 would be doable. My response, well it wasn't on Friday.
So, if you are looking for furniture cleaning here, don't bother. You will be lucky to have anyone show up. Very disappointed with this terrible customer service.
ABSOLUTELY RUINED MY PROPERTY WAS HIS NAME JOSE AT (hidden)???????????? WHAT A POS HE IS. HE IS IN FOR A BIG SURPRISE THOUGH
I had my dryer duct cleaned and they blew my breaker .admitted it in fornt of a witness. told me they were sending an electrician out to fix it on their dime. they lied especially the technician carlos and his boss jose .DO NOT HIRE THEM . I AM GETTING A LAWYER AND SUING THEM FOR PROPERTY DAMAGE. DO NOT HIRE ANY HOME SERVICES. NO WONDER THEY ARE GOING OUT OF BUSINESS. BASCIALLY TOLD ME TO GO F MYSELF. BUT THATS OK . THEY HAVENT HEARD THE LAST OF ME.
So Mad at sears appliance repair. My refrigerator is still under warranty but in order to get it serviced I have to go through their call center in the Philippines. My refrigerator was not cooling properly. I called the repair service. The first available appointment was 10 days out. They showed up, diagnosed the problem, then had to order parts. 10 days later again, they came with the parts and installed them. The very next day the refrigerator was running at 60 degrees again. Called their call center again. Again 10 days to come out. Turns out there was a leak and the refrigerant was gone. They fixed the leak and then later that evening, I noticed the refrigerator was coolinggg down to 26 degrees by the time I noticed it. When I tried adjusting the temp, the panel would not allow me and the refrigerator just cut off. This was a month ago. I had planned vacation so I took a break in dealing with it. I called this past Wednesday and actually got an appointment today. I was shocked that it happened so fast and the problem is, the appointment was for between 1-5pm and it is now almost 6:30 PM and they haven't showed. I called to check on the appointment about an hour ago and was told that I was next. Hmmmm, wonder what time they will show. Still no call and no technician. Oh and by the way there is no way to reach their corporate office or to talk to anyone in the united states. Sears SUCKS!!!
I agree. I am about to return a vacuum cleaner. I've had less than a month. An attachment doesn't work. They do not replace attachments. Although I bought it in store, they say they have none in stock and I have to bring my vacuum in before they will order a replacement, even though it is regular stock. The salesperson was rude. Also the vacuum support number only gave a message. I hate Sears.
I had a new roof installed recently. I told the Orlando office I was not happy with the contractor and they were not doing quality work. Here it is only a few months later and my new roof is leaking. I have talked to 5 different people at Sears Home Improvement and have gotten the run around. I am fed up and have talked to one of the best attorneys in Florida and have also talked to local news who has been featuring stories on roofing contractors who are ripping off customers. If my roof isn't repaired, they are doing a feature story on my problem. Will NOT purchase another thing from Sears. They are a disgrace to the past creators of Sears and hope they eventually go bankrupt.
Been a sears customer forever, and now we're very disappointed bought a bundle package 21/2 years ago. Refrigerator, stove, dishwasher and microwave. Kenmore elite frig. Went out 7/26 repair man put in new compressor worked on it till 10:30 pm. Repair did not work. I'm still without a refrigerator and they won't be back for 3 wks. Very disappointing
I had a central air installed in my home, the thing leaks I've spent hundreds of dollars in freon and sears refuses to refund me for the junk they have installed! They sent a tech 4 times now but he NEVER shows up... (what a joke!!) Never in a million years have I thought Sears would treat customers this way! Taking this to court!
GOOD FOR YOU!!!!!! I feel exactly the same way!!! I've already spoken to my lawyer. I don't think it will do any good. They are going down fast!
I have my Kenmore washer/dryer for 2 yrs, Kenmore has been our family tradition for years, but no more, I've had several services on my dryer the first year, one of which was just two months after purchase, the second year is a even better with services weeks apart, I'm at the end of my rope and Sears won't distribute me a new machine, so much for their no lemon policy. When my warranty runs out what happens then? The services are laid on me to pay? They actually had the nerve to tell me "What am I worried about, you didn't pay for the services" UM yes I did it's called an extended warranty. Actually at this point I don't want them to replace my machine, I want my money back so I can get myself something better with less of a headache.
In June I bought a beautiful diamond anniversary ring.My husband bought only for my daughter.
When I got to they cocktail I was completely devastated to have my guest ask me what happened to your ring I looked at it THERE WERE 3 STONES MISSING.I had to take toff and give to my husband . that was the only jewelry I had on. I was so embarrassed all my guest kept asking what happened to me and Dave.
thinking our 24 year marriage was over.
I had taking the warrantee, the ring is on my home owners ins.brought the ring back. told them what happened then left. it with the girl with papers. 3-4-5 weeks went by. I called spoke with someone she stated she'll call me me right back. she never called me back. I called 2days again no answer. Left message so many times in one day. I left so many times. Then It happened again happened the store manager her name was Marsha. so many messages and never call backs. Started calling corporate you get many people giving me the same thing over again . NOW THE 5TH GIRL TOLD ME IT WAS UNFIXABLE that was a complete
lie, My opinion is they lost it. and this info came from corporate ff,NICK ,Rowland, Ellen, and Susan. Again corporate. they told me to go back to store for a refund, on my card . Told them I would never step foot in there store. No one is a valued customer. SEARS HACKENSACK N.J BERGEN COUNTY Stiill waiting a call back from direct manager Robert Szarek left him many messaage still waiting This has been going on for 38 days. I would love if we can call leave a pleasant ( LOL ) please past this on to your google, instagram, facebook, all al
social media.Pease just post
I have sears home warranty for the past year which is a monthly payment of $54. I have not had any claims and yesterday I called up to service my refrigerator since it is not cooling....I find out that they could only schedule me july 31st.....this is a refrigerator that is top priority in a house regardless whether you have kids or not!!!! I would think that sears would have an emergency line to service that....I was for at least 45 minutes from rep to rep until I finally had such a nice person trying to help me and referred me to a third party that hopefully would call me 24-48 hours.....well I am still waiting for my call.....so someone pays annual of $648 to find out that you are going to have to call another appliance company to service your appliance.
I will make sure that my town, friends, post on facebook that I write about such terrible service. I am stopping payment since obviously what am I paying for.....I am so frustrated and disgusted with sears.....very disappointed!!!