Information, reviews and public commentary for US companies


Sears Roebuck & Co

3412 Demetropolis Rd
Mobile, AL
(251) 602-0186
(251) 602-6008
Annual Sales Est
SIC Code
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Namet J - 25 d 25 m ago



Flagged for review. 
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June Maxson, West Palm Beach - 25 d ago

I was at Sears last week to have my tires rotated and an alignment. While I was waiting I went to the appliance department to look at washers and dryers.My washer and dryer are very old and I am contemplating buying new ones in the near future. I was very impressed with your selection and took pictures to go on line and research the ones I was interested in. When my car was ready I inserted my American Empress card and that was when I found out you all no longer accepted American Express. I do not shop in stores that do not accepted American Express, so I will be buying my appliances with another company.

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Anonymous - 29 d 14 h ago

I think its a fuc. rotten shame that my husband has given his all to you people for the last 18years and the store closes and he gets nothing. Because he's part time. He worked 2 jobs for 12 of those years and the work he put in every time he was on the schedule was not Part-time.Sears go f. Yourself!!!!!!!!! Donna Carter.

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Joseph and Beverly Malone - 189 d 13 h ago


My name is Beverly Malone and I have owned a Sears Kenmore Elite refrigerator for a couple of years. However it has been a nightmare. We have had several service calls for this Kenmore Elite Refrigerator. I am very very frustrated with the issue of several reasons and it is still not fixed. I believe that the servicemen who have been coming do not know what the problem is. If we can not fixed the problem, we need to be reimbursed or receive another new refrigerator .

I can be contact at (hidden) or my email is (hidden).

Thank you,

Beverly Malone

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James Pauley - 42 d ago


We are having the same problem with Sears Kenmore Elite refrigerator, but we can't even get a service person to come and look at it.

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Daud - 43 d 18 h ago

Sears is joke!

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LA - 45 d ago


so it turns out that SEARS HOME WARRANTY ... LIED .... they are refusing to repair my Carrier 17 SEER a/c they say the compressor doesn't exist ... Carrier says it does ... Sears Home Warranty wants to replace the condenser with a 14 SEER Goodman ... but I would have to spend over $3,000 to replace the air handler (which I don't have) ... I pay these folks $70 a month ... have for years ... now I see it is all for naught ... I have now been without a/c since Wednesday October 9th ...

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Tina Draper - 140 d 17 h ago


I purchased a split king bed with an adjustable base two weeks ago. We had it delivered 7/18 2 weeks from purchase so we could redo our flooring. It arrived on time they walked in dropped off the huge boxes handed my handicapped husband the instructions on how to put it together and left. You spend 3000 on a bed and it says on your receipt delivery and set up and they just drop off boxes. If I wanted a bed in a box I could get it on Amazon for Christ sake's. My husband spent over an hour on the phone and was transferred to the Spanish line then instead of transferring him to the English line they hung up on him. I called and spoke to the Lake Square Mall store we purchased it from they were suppose to call us back and never did. Once they get your money they could care less about how they treat you

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Jo - 56 d 15 h ago


And we should tell our family members and our friends not to buy anything from Sears not even a spoon

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pissed off - 141 d 16 h ago


i had so many problems with sears refrigerator i took them to small claims and won but to this day have not been paid i think we should all sue together and go to our public news station and complain with the name of the products we all purchased and picket whatever stores are left

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Ann - 56 d 15 h ago

Yes having the same problem maybe we all should go in together and Sue them

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Al Gore - 85 d ago


**A young German asked me why Americans always seemed to elect crooks, perverts, liars, idiots and so on, to public office. I told him that we wanted our leaders to be one of us.

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Bryan durgan - 85 d 15 h ago


Ordered a freezer then they cancelled the order still haven't got a refund had to reorder it was told they would be at my house at 1 pm wasn't here then told by two people it was delivered when it wasn't that I would be getting a call about it never did. Spoke to 4 more people got hung up on twice last one finally found my freezer still in the warehouse. And still no refund a 250 dollar freezer has cost me 600 bucks and over two hundred in lost wages and still on the phone for an hour waiting for a manager because I keep getting lied to. Sears help ur customers and get away from the India call center they don't care and hang up on u when asking for help. And filling a complaint does u no good as Sears doesn't answer them

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Sandi Flesher - 133 d 17 h ago


Bought a Kenmore elite washer a little over a year ago. Had service come out last week, due to washer not cleaning. Service tech came out order 4 parts, then another service tech came out said the parts are not needed and the pump had a lot of suds in pump. We send the clean washer about 10 times, He recommended to wash clothes with no detergent for a month, trust me that didn't work, then we called and the service tech canceled the apt stated he couldn't anything about it. We need help

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Ron Mitchell - 142 d 16 h ago


The Sears Home Warranty program is not worth a dime. My Refrigerator has not been working satisfactorily since before June 13th. I've had four service calls in the last 5 weeks. I'm limping along by putting ice in my refrigerator. My refrigerator is now an ice box. The home warranty program says they will fix it or provide an allowance to replace it. Neither of those has happened and no one answers the phone so it is impossible to get this resolved.

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Michael - 152 d ago


Sears in Augusta is out of stock on so many items, it appears as it's closing. I have a weed eater that I can't get any line to be able to use it in my yard. No idea when will be in per store manager Sam at the Augusta mall. He offered to order & have shipped to my house, but then was $5.95 to have shipped. 7 days to get it to my house. I told him Nevermind, I was going home with another weedeater from their competition, one I can get the line for without 3 trips to store & still not have any in stock! Gonna throw away a perfectly good weedeater, since so much trouble getting my yard looking good!

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Diana Collins - 157 d 19 h ago


I was with out a washer for a month waiting for them to fix it finally I got a replacement ordered on Friday. On Tuesday June 25 they came out and serviced my stove. I went to cook dinner on Wednesday night using the burners when flames shot out at the bottom of the stove causing me to have 2nd degree burns on my legs. I called and spoke to them on friday due to the systems being down for over 48 hours and no one being able to help me. I was told that they would replace it but had to have a repair person come out and just say it needed to be replaced. I explained to them that the gas was not going to be hooked up to the stove because next my house could burn down. Some one came out today and cursed at my husband and told him that he wasn't going to do a damn thing unless he hooked the gas up to it. After I was told by the benefits department that I didn't have to hook the gas up and not to hook it up. The man continued to curse at my husband and then he walked out of the house telling us that he wont do a fucking thing for us and that he will let them know that the stove is fine when he didn't even do a damn thing. Then you can't talk to anyone with out being on hold for at least an hour straight and they give you the run around about everything. I was trying to be nice and just wanted the stove replaced. Now i'm going to get a lawyer and sue them for the damages to my floor from it shooting flames out and for the burns that I suffered on my legs when it could have been resolved but we had someone who wants to curse us out when he walks in the door.

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michelle - 165 d 44 m ago


on June 8th my refrigerator died on june 11th called sears service center,sent technician on June 17th said one week for parts today is june 24th and still no parts, call the number that they provide and all they can say is you have to wait for parts and who knows how long it will take so I am now on my third week without a refrigerator. I must say I know why sears is going out of business there customer service sucks and getting your appliances repaired is not a priority to them. If sears did a better job with customer service and taking care of the customers they have then word of mouth and good reviews go along way.

I must say I have used sears all my life for appliances but I will NO longer purchase my appliances from sears.

General profile image - 170 d 17 h ago

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Terrance L Rich - 171 d 45 m ago


I've owned sears tools all my life. 2 years ago I bought a drill driver and drill for use on my motorhome. After 4 months one lithium battery went dead-wouldn't take a charge. The local Sears store in Mesquite, NV told me I needed the receipt. I had left the receipt in the Motorhome that I had sold. After going back to the Sears store the Mgr. looked up my purchase on the Computer and found my purchase which was older than one year? No warranty. If the clerk had known what do to do I would have had a new lithium battery. After 8 months the second Lithium battery wouldn't take a charge. Now I'm out two lithium batteries. I've never had any trouble returning any tools that I've purchased from Sears. I'll never buy Craftsman tools again.

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ABD PHD - 179 d 23 h ago


Non delivery of product and services over 10 days. I have spent at least 8 hours trying to CANCEL this order. Still working as of today and placed order on July 1, 2019 for a Kenmore Elite downdraft range, cord, delivery and installation and a service warranty for 3 years. Not one part of promised services or promised quality of services has been received. Attempts to cancel online result in a circular path back to where you started without being able to cancel an online order. I have tried to dispute the charge to my SEARS CARD which results in the same circular programming path making a dispute IMPOSSIBLE through their online systems. SEARSCARD is owned by CITIBANK. I have order #'s, Transaction #'s, verbal assurance of cancellation, promised emails of confirmation of cancellations, but NO emails or confirmations arrive. is complicit in this illegal practice.

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Kim - 179 d ago


I purchased this mattress below online. It was delivered on 6/8/19. The quality was poor. It was not firm. There was a dip in the middle. The wire was protruding around the edges, as if it was going to break through the fabric. I called for a return on 6/8/19 and was told to call the mattress center at (hidden) on 6/9/19. On 6/9/19 I was told to call on 6/10/19. I spoke to Sylvia on 6/10. I was told I could exchange the mattress for another one and the delivery fee would be waved. To return it, the mattress MUST stay in my home for 30day and I would be charged ANOTHER $69.95 DELIVERY FEE!. I was told I could not return it to the Sears store to avoid the additional fee. I could however purchase another mattress and the delivery fee would be waived. I felt so violated! The product was INFERIOR! Purchasing another mattress was $90 more.

I trusted in Sears for appliances and mattresses in the past. Not any more! I just told my co-workers about this. One was going to Sears to buy a mattress. Now he's going to Costco.

Serta Lehmann Eurotop Firm Full Mattress

Condition: New

Sold by SEARS

Sears Return Policy

Mfr# 500(hidden)

Part# (hidden)0

KSN: 4222180

UPC: (hidden)75ve purchased all my mattresses from Sears

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Iris Shevak - 179 d 26 m ago


Sears AurDuct Cleaners weee thrown out of my apartment . They arrived and looked at where my hvac unit was and told me they can't use the hose from the truck but do have a portable unit that will cost me another$59. They came in with a wet & dry vac!!!! Also the do not remove any vents. How do you clean ducts w/o removing cent. I told them to leave. Will never call again.

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cecelia - 1 y ago


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Lm - 184 d 11 h ago


How? I can't get help with anyone I may hire a lawyer I think the tech forged my signature he never showed up very angry thanks in advance

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