Absolutely poor products, poor customer service, and very deceptive record keeping.
Have been calling daily for 20 days waiting on a refund that I had cancelled. Of course all calls go to other countries except America. Every one I have spoke too gives me a different story. No wonder Sears is closing all stores. Sears use to always take care of their customers not these days. Forget about calling and leaving a message to the CEO he will not return your call. I want my money back!
I'm having the same issue ... My person falsified that he installed at my home and forged my signature... I can not talk to anybody that can refund my purchase!!!
I'm having the same issue they won't refund my card!! They forged my signature and never installed and billed my card!!! I can't get it off ...
Did you ever get your money back?
I ordered my Frigidaire appliances from Sears. After I placed the appliance order I looked at the website the next day and all of the prices were reduced. I called Sears for price protection and they gave it to me on the stove and microwave but not on the dishwasher because the dishwasher didn't have price protection. I found that ridiculous because I could just return it and purchase another dishwasher at the reduced price and that is exactly what I did (prior to delivery). They assured me on the call that the original dishwasher order was canceled and I would receive a refund within 7-10 business days. I checked my online account a week later and still saw that it was scheduled to be delivered. I called Sears and they told me to refuse the delivery. This also meant that my refund was not initiated because the dishwasher was still being delivered. Ugh! The initial delivery did not happen because they arrived at my house without calling first and I wasn't home. Sears called me and I said I am only minutes away and to please have them wait. They did not. I called Sears when I reached my house and spoke to the delivery manager who was kind enough to offer me $100 in Cash Your Way Rewards for the inconvenience. I had to call Sears numerous times over a couple of weeks because I didn't get the points. The second delivery thankfully went as planned. The counter-depth refrigerator (only two to choose from in smudge-proof stainless steel with Frigidaire) I ordered was a nightmare. It made a loud piercing noise and I wanted all of the same name brand appliances so I was going to return all of the appliances. Sears offered me $200 cash back to my credit card to keep all of the appliances and they would replace the refrigerator. I went with their offer and had a new refrigerator delivered. I waited weeks for the refund to my credit card and never got it. I called Sears and they told me that the refund wasn't processed because they needed my credit card information. Um, refund it to the card that I used as you did the dishwasher. So I gave them my credit card information and I finally received a refund of $186 and change. What? I was offered $200 and received $186 and change. Weird. Then I was stupid enough to order a grill through Sears because they were offering $200 in Cash Your Way Rewards points for any purchase over $200. I was told the points would not be credited until I picked up the grill. I picked up the grill about two weeks ago and still don't have my points. I called Sears today and they told me that the item doesn't show as picked up. Mind you I called a week ago and spoke to somebody in regard to the same and was told she would mark it as delivered and I should receive my points with 48-72 hours. To put the cherry on top, I ended up returning the refrigerator because the replacement made the same awful sound and they picked it up on Saturday. I called today to ensure that the refund was in process and they had all the information that they needed given my prior experience. I was told that the item hasn't been returned to the warehouse and the refund would be processed with 7-10 business days once it is received. Seriously, it was picked up five days ago! The representative for Sears called the delivery department and she connected me. Thankfully they told me that the refrigerator was returned to the warehouse the day it was picked up and the refund was in process. Why wasn't it in their system and why wasn't my online account updated? Very concerning given I didn't get anything from the delivery men who picked the refrigerator up so I had no way of proving it was actually picked up (except for it being recorded with my carport camera).
I am absolutely disgusted with Sears and their customer service. I have probably made 20 calls to them since I ordered my appliances August 22nd. I kept getting moved from department to department because "we don't have that information". I will NEVER order anything from Sears again!!!!
UPDATE: I am currently on the phone with Sears AGAIN because I still don't have a refund for the refrigerator that I returned over two weeks ago!!!!! This is the 6th time I've contacted Sears about this return and they kept telling me the refund is in process. I called on the 10th day (when the refund should have been on my credit card) and was told that the refrigerator still shows as SHIPPED and there wasn't a refund in process. WHAT???? I cannot believe how awful this company is. DO NOT BUY FROM THEM unless you want a massive headache.
It should be of no surprise that Sears has fallen on tough times.
I remember when my parents would always go to Sears and Montgomery Ward. Montgomery Ward does not exist anymore and Sears is following it's path. Sears quality has plummeted and your sales force at Woodbridge Center, Woodbridge NJ is far from acceptable. I was looking for appliances 6 years ago and the sales rep made me feel inferior, needless to say I haven't been back. This is the path you have chosen. Oct 13, 2018
I love you as a company. In this day and age you should have gone back to paper.
Printing a catalog. You Sears could have held your head above water in these times. These times of hand held devices. The nostalgia.
I purchased a double oven, a cooktop, and a dishwasher from Sears in July 2018. We were doing a remodel of our kitchen. When the appliances arrived, the cooktop was in pieces. They took it back and delivered a new one. I inspected it without taking it out of the packaging because I didn't want it broken before it was ready to be installed. Like any other construction process, there were delays. It was almost 3 weeks before they were ready to install the cooktop. Upon taking the cooktop out of the box, we noticed that it was cracked underneath the packaging. You couldn't see the crack without taking it out of the box because it was under styrofoam. I Calle dSears customer support and was told that they would not exchange the cooktop because it was past the 30 days. I explained to them that it had never even been installed, let alone used and I was told that it didn't matter. I spent almost $3000.00 and I can't get any results. Now I have a cooktop that cost me almost $800.00 that has never been installed that I can't use!
I called the cooperate office and my call was sent directly to customer service without anyone even picking up the phone!!! This is such a fraudulent situation! I get better service ordering things on line from a different country! What a shame for a company like Sears to treat their loyal customers like trash!
In March, I purchased a Kitchen Aid Elite Refrigerator. A Few weeks later I have problems with the seals on the freezer, Ice maker and cooling motor. I Called Sears and it took 3 weeks to get a technician to come look at it. He ordered new parts, took more time and after over a month it was fixed. But it did not last. I have had 3 icemakers, 3 sets of seals on frig and freezer, new pull out drawers and new front freezer door. Now the temperature on in the frig went out causing all my food to spoil. I am on my third service call, been 2 weeks and yet to have someone from Sears Actually look at the refrigerator. It is a Lemon but you have to have 4 separate calls in the same year and the icemaker that keeps getting replaced only counts at 1 call no matter how many they replace. I have gotten up to Three items and over 15 repairs but we start over at the beginning of the year.
They do not honor their product, are difficult to work with and are happy to sell you extended warranties because you WILL NEED THEM. IF I CAN HELP YOU IN ANY WAY IT WOULD BE TO ADVISE YOU TO NEVER PURCHASE A PRODUCT FROM SEARS.
Im going start by saying based on our experience yesterday if there was '0' star rating I would have selected that.
My wife scheduled a 10am - 2pm service call for our wash machine repair, which Sears charges a $99 service / diagnostic test. It was 2:30pm & no one had showed up or called. My wife called to check on the status of our appointment & they promised someone would be there. It's now 4:30 & no one has showed up or called. My wife calls again & they advise her someone will be there & call before they arrive. As of 9pm nobody from Sears showed or called.
I called customer service this morning & spoke to a supervisor which was hard to understand since it seems like all Sears customer service calls are routed to the Philippines or India.
Of course she apologized for the inconvenience & said she would reschedule for today. I told her based off the experience yesterday & holding my wife hostage to our home for most of the day waiting, the $99 service/ diagnostic fee should be waived or discounted. The supervisor replied, "oh I cant do that, our expectation is you pay the technician the $99. I told her my expectation was someone should have showed or at least called yesterday, Then she either lied or the technician falsified his daily call report, she claims the technician wrote, "attempted to contact customer but nobody answered" I told her that's not true & in fact my wife received a customer review from Sears via email for their service call yesterday. She was adamant that my wife didnt answer the phone so I said not only is your customer service horrible you also call the customers a liar. I advised her, I know you don't care, your taking calls from American customers in some other country & could care less about customer service here. I informed her I would call headquarters & talk about my experience, never purchase or request service from Sears again & make sure to share my experience online which I'm sure you don't care about either since your at some call center in another country & dont have to answer to any Sears management from the states regarding Sears customer service.
It's a shame Sears has turned into this type of company. It's no wonder their closing stores & their sales are down. I imagine Sears will be one of the next big American stores that's been around for decades to close their doors just as Toys R Us just did. I remember going with my grandfather & parents to shop at Sears, them using service & even auto maintenance.
Sears, you have lost another customer that's been purchasing products & services for decades. You will also lose future business as I will tell friends, family & co workers of my experience.
I purchased a kenmore refrigerator in January of 2018. In July, one of the shelves broke. I have a five year contract to cover this. I called sears and we sent a picture of the shelf so that they could order the right one. needless to say, they shipped the wrong one, three weeks later. I called to let the parts department know that we received the wrong shelf on August 16 (this was when we received the wrong one). Was told that a new order is being put in that date. Today is October 5 and we still have not received the new shelf. I keep getting emails stating that it is backordered. I got an email last week stating that it was being shipped on September 26, and then two days later I got another email stating it was backordered. This is absolutely unacceptable practice. I have been a customer of Sears for 40 years and have never had any trouble with them. Now I know why you are going out of business. Your customer service is totally ridiculous. They do nothing. Every time I call, they give me another excuse. We are into three months and we still don't have the shelf for my refrigerator.
In August I purchased a Kenmore Elite refrigerator. Two weeks later I get an error code IS. Called Sears and took 3 weeks to get a technician. He ordered a new part, took another 2 weeks to get the part and 2 more weeks for technician to put the new part in. Soon after he left the same problem IS.
Now I get the run around from sears.
Also have a problem with my build in microwave. error F43.
I will never buy any appliances from Sears. No wonder they have to close stores nationwide. Bad service.
My story is much like the rest here. Bought an lg fridge 5/16, it has a failed compressor. Problem is there are no lg technicians within 150 miles that will work on it. Contacted sears, they offered to send a tech free of charge, this was 9/11/18 it has been 3 weeks and no response from them. Been "chatting" with sears via Facebook and they assure me they have escalated my claim, but there service team refuses to contact me. LG says that the compressor is covered by the 10-year warranty however the labor is not and I was quoted $560 from the Sears technician to replace it. Problem is they won't even get back to me . Now over a month later I had to purchase another fridge on my own dollar and now I have a yard ornament LG fridge that's garbage . Buyer beware for sears and lg.
Your website is terrible, just terrible. I now know why you are going out of business. God just go out of business already!
Customer service is horrible. The technicians do not know what they are doing. We are on our 4th part for a washing machine that is less than two years old. Each time they come out they have to order a different part because what they ordered did not fix it. Then they make us wait for days for another service call even when the part is in. I cannot begin to express how horrible their customer service is.
I am experiencing the same thing with my washer. Less than two years old. Called when it was not working and they said it would be a week before technician could be there - and the time line was between 8am and 5 pm. He arrived at 11am, worked on it for over an hour, could not fix it and said he would have to order a part and would be back, but not for another week. The part arrived the day before the technician was to be back and once again, time line was between 8am and 5 pm. I waited all day for them to call. They never showed or called. I called the 800 number and was told that the technician would not be able to come and they would reschedule me for the next week! I told them that was unacceptable and asked to speak with a supervisor. Supervisor was no help at all. Not even sure he was a supervisor. Very unprofessional. I will never purchase a Sears product again because of their customer service department - it is horrible! And there does not seem to be anyone to hold accountable for it. So very frustrating.
My mother has a Sears Service Contract for her Sears Kenmore Refrigerator. In May of this year it began to act up. Since then she has had multiple service calls, replacing parts. Still she has a non working refrigerator. Every time the refrigerator stops cooling, it's 2,weeks before a service Tech can come and then around 10 days to 2 weeks before the part arrives and the tech can return. My mother is 80 years old and very fragile in health. She has aall frig in the kitchen to keep small items in and the other frig is in the garage. She has to go out to the detached garage and carry her food back in to the kitchen. For most this would be an just small inconvienve but for her it is a hardship. She has had to deal with this since spring of this year. I have called the Service Contract number at least twice a month. Every time.,I get the same run around. There is no urgency to correct this problem. The straw that broke the camel's back is this. This last problem with the frig has required 5 parts replaced. When they finally arrived she has an appointment for a tech to come on October 10 to install the parts. She got a call last Friday and said the appointment is moved to October 16th. This totally unacceptable. We have been way to patient with this company. I called and was told there is nothing that can be done, unless there is a cancelation. Please help and give me some direction to get my mother sone relief!
My mom has done business with Sears for 60 years. Is this the type of treatment loyal customers get. Sears has stores that are closing. Maybe this is why. Poor customer service and ingratitude to those loyal customers that have spent a lifetime buying Sears products.
My aunt is a senior also, she is having a bad experience with the freezer she purchase July 2018. The freezer was delivered while she was in the hospital (ICU)..The freezer is damage on the left hand side, problems with defrosting and other problems. Sea will not replace it with a new one because the 30 day has expired. I stated that I have proof of hospital stay...Sears is not considering this unforseen circustance.Therefore, I'm writing to the Corporate Office for further action. I'm advising no one to purchase appliances from Sears This company is Deplorable..
Would love to talk to somebody about the the bad customer service I've been receiving!!
Bought a refrigerator from Sears with the Home Warranty. the refrigerator still is not repaired 30 days later, and got a call from Sears stating they had to cancel our appointment to fix a refrigerator and another 10 day delay. This service sucks!!!! Do not buy from Sears or at the very least do not buy the warrantee. If I didn't have the warranty the refrigerator would have been repaired over a month ago. To top it off I call Sears and just get, there is nothing we can do. I just love getting screwed over, not!!!!!!
Thank God you idiots are going out of business. Do us all a favor and close down today. Spent 3 hours with your customer service people. Tried to call the store no one answers the phone. Tried Sears Corporate office can't talk to anyone there either. Order a 444 piece tool set on line, paid for the item. Had a delivery date. Item never arrived. Item was not available when order was place customer service said. Waited a month for tools to arrive. You withdrew the funds from my Visa had the moey for a month knowing the tools are not available. Just do us all a favor and close your doors today
Who is the individual you write to for donations
I went to apply for job at Seas in the city of Orange Ca. I now understand why they are going out of business they don't no what they are doing.I went for a interview at 12:30 and by 12:45 a person came in and asked what I was doing their, and I told them but I need see anyone so at 1:00 I left. I guess the people that work at that sears don't care about their jobs or how to treat people. Sept 26 2018
Why'd you do it SEARS??? All the consumer wants is decent treatment and solid consumables for a decent price. Craftsman tools when made in America were solid. Clothes, Appliances, Tools all made well until corporate greed got in the way and outsourced to China. Did you think the average consumers would be unaware when what they bought from you was garbage? There is one Simple Rule I've learned in life. K.I.S.S. (Keep It Simple Stupid) You let "bean counters" put you out of business by trying to cut costs and throwing out Quality! The one thing that use to be Synonymous with SEARS.