Information, reviews and public commentary for US companies

 

Sears Roebuck & Co

Rating
0.386667
Address
3412 Demetropolis Rd
Mobile, AL
36693-4642
County
Mobile
Phone
(251) 602-0186
Fax
(251) 602-6008
Annual Sales Est
$102,060,000
Employees
630
SIC Code
5311
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Anonymous - 1 d 1 h ago

0

We purchased a stove in February. It was never delivered to us after 4 weeks of waiting but with constant recorded messages saying it was on its way each time it was scheduled for deliery. We cancelled our order almost 10 days ago. We were told our refund check (we made the mistake of paying before receiving the item) would be in the mail within 5 to 7 days. No check. A second call to the boiler room where no can answer anything resulted in our being told {oops. It didn't mailed. It is in the mail within 4 more days). We still do not have it. We made the mistake of trusting Sears and paying up front and now Sears has our money and we have no stove. Bad business. We are going to pursue this and we will get our money back. SEARS what has happened to you!!!

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Lee - 2 d 18 h ago

1

Seems that Sears has this policy about refunding your money that takes at least 10 business days even though they take your money immediately. I bought something and because they didn't have it at one store they cancelled it and I had to re-purchase it online at a different store. I am still awaiting my refund and I had to put the money out a second time. I have been waiting since the beginning of February for my refund, and get one idiot after another and no help. They just make you more and more aangry

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Can't find a good vacuum - 4 d 11 h ago

I WOULD LOVE TO BE A LOYAL CUSTOMER, BUT EXPECT QUALITY LIKE THE ONE I HAVE (10+ YEARS OLD). EVERY REVIW I READ SAYS THIS ABOUT YOUR NEW VACUUMS. PLEASE! GO BACK TO THE OLD DESIGNS AND STOP MAKING THEM CHEAP! I WOULD LOVE TO HAVE A COMPANY TO BUY FROM THAT MAKES QUALITY PRODUCTS.

I owned a kenmore canister vac for years and loved it. Replaced it with this thing

ByJeeppiperon February 17, 2018

Its a big pile of purple dog poo... Shame on you Kenmore for one of the worst-engineered products on the market. I owned a kenmore canister vac for years and loved it. Replaced it with this thing!!!

1. Its clunky. When you pull on the hose to have it follow you around the room, it decides to roll over and play dead.

2. it has an irritating loud-high pitch whistle...I mean really loud and irritating! .

3. The compartment door likes to pop open on its own. Probably because they decided to spring-load the door to pop open if you breathe on it the wrong way.

4. power cord recoil works fine for the first few feet, but refuses to suck up the last foot of cord.

I can go on....but you get the idea. I scream at it "This this sucks!" Wait a minute, its supposed to suck, its a vacuum.

KEnmore, dig up your old engineering drawings and make the old model...

Read less

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bobbiebaker3@aol.com - 4 d 12 h ago

Why on Gods green earth of all the other K mart stores in the U.S did you decide to close ours here in Chehalis!!! Now we are left with our option is to shop at Walmart WE shop at Kmart was the place I did ll my shopping at and now it will be no more where do I go now 30 plus miles away to buy my clothes or go to shop at Walmart. where every one here goes, no thank you! We are in our late seventies and do not drive and the other stores for clothes are to expensive for fixed budget seniors.Kmart has all we need expect food. we go to grocery outlet for that Kmart as our staple, so thanks for taking that away from us! Enjoy your happy wealthy corporate life and don't worry about us God is on our side!!

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Jaclyn Reyes - 10 d 18 h ago

0

I bought my sons roebucks &co. winter coats in December and two months later one of the coat zipper broke. I love them and they were warm just disappointed now have to spend more money i dont have on another coat.

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Barb - 5 d 18 h ago

Can't you take it to a tailor or seamstress and have a new one put on???

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Tom A Toe - 6 d 18 h ago

0

I called for service on a Kenmore Cook Top on Jan. 26, 2018 and was given an appointment for Feb.15, 2018 from 8;00 AM to 5;00 PM.

At about 11;00 AM on Feb.15th I was called by Sears and notified that my appointment had been changed to March 1, 2018 from 8;00 AM to 8;00 PM.

I tried to call someone at Sears to complain about the long waits and poor service but reached a Service Rep in the Philippine Islands.

I asked for a number that i could call to speak to someone in the US but was told they did not have such a number. I asked to speak to a manager and was told that the managers did not take calls.

I went to a local store and bought a different brand cook top.

I wonder why Sears is having financial problems and closing so many stores??..

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Anonymous - 8 d 10 h ago

Went to Sears in Lacy Washington to buy a Dremel tool for $159.00 l get after driving 30 minutes an when l went in there was a place for 4 or 5 Dremel for display an there was only one an part of it was missing l asked the person in the tool Dept if they had any an he said no l don't think so we are all sold out of them from the Christmas holidays. Now it is the middle of February an l thought who ever is in charge of this Dept should be fired an this is the third time I've been in here for a tool that's over 100.00 bucks an they don't have any l can see why your going broke you can't sell anything if you don't have it there how dumb can't replace things in 2 months does it come by horse an buggy?

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Anonymous - 8 d 10 h ago

Went to Sears in Lacy Washington to buy a Dremel tool for $159.00 l get after driving 30 minutes an when l went in there was a place for 4 or 5 Dremel for display an there was only one an part of it was missing l asked the person in the tool Dept if they had any an he said no l don't think so we are all sold out of them from the Christmas holidays. Now it is the middle of February an l thought who ever is in charge of this Dept should be fired an this is the third time I've been in here for a tool that's over 100.00 bucks an they don't have any l can see why your going broke you can't sell anything if you don't have it there how dumb can't replace things in 2 months does it come by horse an buggy?

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Shane Atchley - 9 d 12 h ago

0

Today is 2-12-18. On 12-17-17 I purchased a pair of Levi's at 39.99 in Spartanburg, SC. I got the wrong length. Because we don't live close to Sears and had to be in Asheville today for appointment at the VA, we took them to swap. All we need is to swap a 34 length for a 32 length. Nope, won't swap them because it's been over 30 days! Spoke with a manager and she said computer wouldn't allow it. It's no wonder they are closing stores all over the country! I won't darken their door anymore! I'm out 40.00 for 2 inches of material!

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B. Campbell - 9 d 17 h ago

0

This is what I posted on Facebook messenger over the last 30 days:

Today would have been the 5th time a repair technician would have looked at my refrigerator. However, like the last 2 times it is too late in the day to begin the repairs. I'm trying really hard to give Sears a chance to make this right. At this point I want a new refrigerator and they can take the one purchased in December 2013, takes the 3 boxes of parts, repay me for my refrigerator rental and fix the old one when they have time.

Update: technician called yesterday and had to reschedule since it was to late to begin repairs. Can I please get a phone number to speak with the highest supervisor available?

They tried to tell me that they rescheduled my appointment from yesterday until Monday. That's not true, Monday's appointment was for the blower fan inside the same refrigerator that was making a very loud noise until it completely stopped later that night. Will Sears reimburse me for my refrigerator rental?

Once again Sears Home Warranty does not disappoint. The technician came out yesterday, looked at the 3 parts I have and then ran checks on the refrigerator and talked with someone about it. Now they have determined that I do not need any of the parts that are here and that it needs a new circuit board and fan motor assembly. And it would be another 10-14 days before they can get back to do the repairs because we are waiting on parts. I am taking my story to the local news, Better Business Bureau and US Navy JAG to see if Sears can be added to the list of companies not to do business with. This is beyond crazy. I have had problems with your refrigerator since Dec 11 and it is now Feb 13 and it still has not been resolved. What criteria has to be met to get a new refrigerator? Do you technicians know what they are doing? I still have not received any phone calls from anyone within the Sears organization nor has anyone said if Sears will reimburse me for my refrigerator rental, that is due again on Feb 17. #DONEWITHSEARSFOREVER

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COLD TIRED AND FRUSTRATED - 10 d 19 h ago

0

I've been waiting for over a month to get my a/c/heater repaired. Sears came out on 1/6 and nod course many parts were ordered which took over 2 weeks. They tech came out on 1/25 to put on the parts. The a/c heater STILL couldn't be repair because more parts were needed. More parts were ordered on 1/25 which arrived on 1/8. Someone else came out 1/9. Now bits determined that I need a new on that will take 5-7 days. It seems like all they need to do is go to the wars houseboy wherever and get a unit and bring it out. What did I miss in all of this?

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Roxane Smith - 11 d 15 h ago

0

I have paid for an extended service contract for 4 different appliances. These contracts include a yearly preventative maintenance. I have made 5 different appointments for my refrigerator and dishwasher. Two of these appointments were not forwarded to the 3rd party provider. Two were cancelled without my knowledge by either the 3rd party provider or Sears. So far I've wasted 16 hours waiting for a tech that never showed up. After many phone calls I finally got an appointment with Sears tech for tomorrow 2/12 from 8-12. Today I'm told that one appliance is scheduled for 8-12 and the other from 1-5! Really, this is the worst customer service I have ever received. I understand that this will not be read by anyone at Sears and nothing will be done, but maybe it will save someone else from becoming a customer.

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vel - 11 d 18 h ago

0

don't let sears know your email address or you will continually get spam mail from them and their advertising people. I have to delete their spam mail on a daily basis. have tried to block them but to no avail.

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Robert Berger - 12 d 20 h ago

0

I bought a new rider mower, It quit running with less than a year, I called about services for repair and was told I have to pay 100.00 dollars for a service call ..This is a bunch of crap. I will never buy another thing from Sears again. and for your information this is the fifth new tractor I had purchased from them, in the last 60 yrs

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Jack L. Moore - 13 d ago

1

Please call about the main problem with the Sear repair I have done.

Jack L. Moore @ ( (hidden) )

Thank you

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AE - 13 d 17 h ago

0

Sears service is not acceptable: Called Sears about my shelf on the door that was to be delivered 7-10 days. It was delivered on the 1-8- 18 and the shelf was missing. The delivery man called and set up the shelf to be delivered within 7 - 10 days. Yesterday 1-21-18 was the 10th business day. I called and they passed me to three different people. The last one said he would have someone call me back in 48 hours. NO one did. called again 1 -23 - 18 talked to Laura TEch specialist. She ordered it again. She gave me her phone number (hidden) - called 2- 6-18 Technical information - bottom door bin Called 2-7-18 =10am will have manager call back today she said it is in the process of being shipped within the next 24 to 48 hours called 2-7-18 2:00pm to speak to the manager the tech specialist let me hang on the line and then I got a message that said to leave a message for Mark Drungess. ( sure if I got the name) I have no idea who this is or if he is a manager. I left a message. Such Runaround. Never got a call back. Called 2-9-18 - 9:45 am: Got a tech who said my part had never been ordered and I had been told 2 times that it had been ordered again. This tech ordered it and checked my email. They had the email incorrect and they had never checked that when I called before. But they had my name and address for shipping. It still did not get ordered and the people still lied to me and gave me the runaround. I got the email and the shipping date etc. for delivery on Feb. 27th. He said they have 27 bins in stock with LG

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Anonymous - 23 d 20 h ago

My father resides in the city of Philadelphia, we talk everyday , two weeks ago his hot water tank bust , he called they came out to assess the situation and ordered the part.

A day later his heater stop working , they came out to assess the heater too, and that part was ordered as well. Today is January 30 , 2018 , which they were due to come out tomorrow to replace the units. My father called today to just confirm and he was told he now has to go buy the units and they will reimburse he for the cost of the amount of five hundred and something, can't remember the cents. Please note my father is eighty years old , he pays for a service every month for this reason, why would they have him under the impression that they ordered the parts? They were waiting on the parts? They were coming out tomorrow, Wednesday January 31, 2018? ,so They would replace and repair the units? Please note, he's been out of heat and hot water for almost two weeks. Thank God my sister lives a few blocks away . However when reached out to the corporate office all they did was give me the Run Around!!!!! never experienced such a lack of customer service or support form a company, my entire family have been loyal customers of Sears and Roebuck for years . And now we have look elsewhere for great customer service and support. As a consumer you can purchase appliances just about anywhere these days, however you can't but great service with it. Joelle Maher the president perhaps you might want to have classes on customer service for your employees across the board!!!!!

Sincerely

A Very Disappointed Customer on behalf of

Mr. Butler

M

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Taken Advantage Of - 15 d 5 h ago

0

Don't have your father go out and buy the units. They will never reimburse him! They are liars! I've been without my washer for four months. Their technician broke it and Sears refuses to replace it. I have a protection agreement too. They have the worst customer service, an ashtray can do a better job!

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Dan - 15 d 10 h ago

0

I just bought a brand new washer and dryer with warranty sears will do nothing to help with the washer that does not work called the warranty they will not help a the sears store lied

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Anonymous - 15 d 5 h ago

0

I'm sorry to tell you buddy, Sears don't honor their contracts. Been with them for years until recently I needed my washer repaired and it's been FOUR MONTHS and they still haven't repaired it! I have the protection agreement too. They broke my washer, refuse to replace it although their technician told them it's unrepairable. They rather spend thousands of dollars for parts on a broken washer than to replace it not to mention pay money to their techs to come to your house a thousand times and do nothing. Oh and their catch is you have to have four appointments where the tech comes out and says they can't fix your machine. Does that make any sense! And if the tech doesn't type in that your machine can't be repaired guess what? No replacement for you. All this totally not your fault. We have no control over what the tech reports. He's also suppose to call the stac dept. to let them know your machine can't be fixed. They are the people who makes the decision to replace your washer or not. Not only did they damage my washer they rusted it too which in turn got on my dryer which is side by side to my washer. Rust is not covered under the warranty. Not only am I out of a washer I'm gonna have to buy a dryer too! Look at all of these complaints. This is my first time seeing them. If anyone figures out how we can get Sears to be responsible for their mistreatment of us please post it. But seeing all these complaints and their still in business there's probably no hope for us. I did hear their going under but I don't know if it's true. Hopefully our comments will help someone out there to avoid the Sears trap!!!

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Anonymous - 15 d 12 h ago

0

Disgusted will not use them again. Customer service was awful repairmen were incompetent and not trustworthy. They ordered wrong parts, different repairmen came out to follow the previous one's work. The customer service representative was awful. Have dealt with Sears since the late 1980''s and never had such service from them. Will find other means from now on. Your loss Sears.

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Shelby Sloan - 15 d 14 h ago

0

I spent almost $1000 on a treadmill, including a 5 year warranty. I thought I was lucky getting the last treadmill available, which was the floor model. I tried it out and it seemed to work good to me. When I took it home, I walked for one and a half miles before I realized the belt was moving around and scraping the side of the treadmill. The blue tooth would not connect and the heart rate monitor was not working. I called for a refund and they tell me ALL SALES FINAL. How can you tell someone who spent 1000 bucks on a broken product that all sales are final?! They told me to contact the manufacturer to fix it. If I were to do that, I would have to use my vacation time to take off of work, have them come out and look at it, wait for them to order whatever parts they need, and then have to take more vacation time off for their next visit. The whole thing was ridiculous and I just wanted my money back and to get that piece of crap out of my house. So I told the person on the phone that I was not going to call the manufacturer. Instead, I told him I would call my credit card company and have this whole thing disputed. Heads up people. Credit card companies are amazing at disputes. So after I had let him know I was going to dispute this, he was very rude and condescending towards me. I later called back to talk to the manager and I was transferred, probably to that same guy, and he hung up on me instead of answering.

Also, the worst customer service I had ever seen. The day I bought the treadmill, the guy taking it to my vehicle scraped the treadmill against one of the doors. I was holding one door for him, but he did not go and get another person to help hold the other door, so he just bull dozed through making the most god awful sound from metal scraping against metal. I had to even ask for a key as we were leaving. There was no way for me to use the machine until I was given a key. They had no clue what they were doing. No wonder this place is going out of business. I will never buy appliances or other large items from this store ever again! The stress I had to deal with was horrible and it still gets to me the way the one guy had talked to me and hung up on me. Also, I was informed that almost every floor model is defective in some way. This was said by 3 former sears employees who were fired for not having enough people sign up for sears credit cards. Sears, you do not get to keep my money, I got it back, thanks to my wonderful bank!

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CHRISTINE SAIZ - 15 d 17 h ago

0

this is pathetic. I called to get my washer serviced and they charged me twice. I called to inform them that they did this and each person told me it wasn't their problem... it would initially take 24-48 hours then it jumped to 3-5 business days THEN when I called AGAIN I was told that it was MY problem..

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HUMILATED CUSTOMER - 15 d 20 h ago

0

THERE IS A REASON WHY SEARS IS SHUTTING DOWN ITS STORES! WORST SERVICE YOU CAN IMAGINE. I FEEL LIKE I AM BEING SCAMMED. THIS COMPANY GOES WAY BACK IN YEARS WHERE MY GRANDPARENTS USE TO HIGHLY RECOMMEND SEARS. IT IS A SHAME IT HAS COME TO THIS. HORRIBLE, HORRIBLE SERVICE FROM THEIR CONTRACTED A&E REPAIR MAINTENANCE, IT LIKE PULLING TEETH!

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