Our two year old LG french door refrigerator broke-again. This time, Sears has not fixed it, and it has been three months. We paid extra for the Sears Maintenance Agreement for five years.
There have been numerous techs out. Circuit board ordered. Wrong part sent. Waited three weeks for the right part to get here. Part was in, but Sears forgot to call and schedule an appointment. Circuit board installed, but frig still didn't work. Compressor ordered. Arrived damaged. Another compressor ordered. Still waiting for it. Part to be here 8/16, but Sears can't get here to install it until the 29th.
Excuses, excuses, excuses. Store manager wouldn't help. The only people you can talk to are in foreign countries. No wonder Sears is going broke. Never, ever again will we shop at Sears.
Same issue here been without a fridge for 2 months and its expensive to constantly eat out! Never will I ever by an appliance from Sears again! They just do not care at all!
WORST CUSTOMER SERVICE EVER!!!!!!! Our Kenmore dishwasher broke, we called Sears and scheduled an appointment, the soonest was 2 weeks away on a Saturday between 8 a.m. and 5 p.m we waited all day no one ever showed. That night we received and email that our service man was sick and we needed to reschedule. We called and the next available appointment was 3 weeks later. I called and talked to Cathy and Denny in the escalation department and was absolutely stonewalled with we are sorry but that is the next available appointment and there is nothing we can do. I will never ever buy or order any product from Sears again, ever.
HORRIBLE! I want my money back! My refrigerator was leaking. A repair man came in and "tilted" it for better drainage and was sure it would fix the problem. It DIDN'T. I called them back, and unfortunately, they have NO AVAILABLE APPOINTMENTS FOR THE FORESEEABLE FUTURE! They took my money for the repair, now I'm screwed?!?! I'm calling the BBB!
We have a home warranty policy with Sears for our KITCHENAID dishwasher which was "purchased" 3 years ago with an $1800 Sears credit for a dishwasher that it took the Sears repairman over 2 years to correctly diagnose. Since then, THIS dishwasher has had to be repaired twice and now won't display anything and will NOT RUN, DRAIN, BEEP, OR ANYTHING. The policy is under my husband's name, Wayne Massey. When I placed the repair request online on 8/7/2018, it was done under my husband's name on the login screen for appointments. Apparently your antiquated system decided that it would use MY name to schedule the appointment since I was using MY tablet which is registered in my name. Your system DID NOT SPECIFY THAT THE. ONLINE SERVICE WAS NOT INTENDED FOR WARRANTY SERVICE APPOINTMENTS. Neither did your confirmation email. The appointment was scheduled for to day between 10 and 2. At 11:04 am your technician called and advised me that there would be a $99 service charge because we didn't have a warranty policy. When I advised him we did under my husband's name. At no time did he give me his name. He responded that since the call was logged in my name, the policy did not apply and he was cancelling the appointment and I had to call and request a new appointment under my husband's name. I repeated to him "so you're telling me that my appointment has been cancelled and I have to CALL and make a new one?" He answered in the affirmative. So, my husband called and spent the next hour trying to resolve this. At the 1 hour mark I took over the conversation. I asked your representative for an English speaking person, since his accent was nearly unintelligible. He responded in the negative. Then I asked him where he was located. The response was "in tbe U.S." when I pressed him for exactly WHERE in tbe U.S. he finally relented and admitted he was in the Phillippines. I requested again to be transferred to a number in the U.S,. He refused. At this point I had no choice but to accept a new appointment on 8/11/2018. Just 3 days ago I was reccommending Sears products to a stranger. I will NEVER, EVER do that again. I am so very disappointed in your company and in your service. It is more than likely I will NEVER use Sears again, or purchase a Sears product.
The customer is not right at Sears. Think twice before making a big purchase, you can't win with this money grabbing unscrupulous company.
Be sure to tell sale representative in mattress department how you sleep. I was never asked this question and now own a bed I can't sleep on. When I returned to store with complaint of terrible body and back pain the woman who's title is (mattress consultant) and sold it to me asked, Are you a side, back or stomach sleeper? I replied Side. She said, "Oh you bought the wrong mattress." GREAT, maybe she should have asked that before selling me the wrong mattress???
Can't return or exchange for 30 days and I will be charged 15 percent restock fee and $70 delivery .
GREAT, another $200 when they don't lose a penny on the exchange or refund. DON'T shop Sears for appliances, lawn mower, beds. The customer is not appreciated or taken care of when things go wrong. Once they have your money they don't care.
Wish I would have checked reviews before I purchased my bed. Had no idea what terrible customer service practices Sears has. Can't trust them like we use to. Guess that's why most stores look and feel like graveyards. Close these crooks down and open a store that cares about the customer.
I bought a Serta mattress set from Sears Northridge, California. Can't sleep on this bed, it's like a rock. The Sears receipt says refund or exchange 30 days. Went to Sears 2 days after delivery wanting to upgrade. The sales associate said no problem. She has worked for Sears 27 years. She called Serta to set up exchange, they say I have to sleep on it for 30 days. I didn't purchase from Serta, and was not informed they had any involvement. I was at Sears not a Serta store and I should be taken care of by Sears. So I have a new bed and I am sleeping on my couch. When this nightmare is over Sears has lost a customer of 55 years. No wonder they are closing stores and the ones still open have more employees than customers. So sad
I have been the phone for over an hour about a repair on a lawnmower. I have been transferred over and over. I need a voucher to replace this lawnmower.
I have been calling for some help for a dishwasher that does not do its job. It make my silverware oily and black and my pans are tarnished and oily to and my dishes have to be rewashed too. I have spoken to 7 people on different days to get this fixed or replaced I have spent over $500. dollars for this machine. Please help me my name is Sandra Hayes and my phone is a landline (hidden)
I've had the same problem with my dishwasher for 3 months now. Called corporate Still no response. Calling better business bureau in am
I once valued the customer service Sears provided however after spending several thousand dollars for a service agreement and having ^o wait almost 30 days to have my air conditioner fixed I will no longer recommmend this company to anyone. The first week started off with just a call to have my AC serviced. The second week was because oit stopped working after the first week. The third week is because the technician didnt show and my spouse called and they never stated there was a cancellation. Now I have to wait an additional week for them to come out and fix my AC. Even though someone named David said he scheduled me for an appointment for the next day from 0800-0830 which I knew was a lie because appointments are from 0800-1700. Or 1300-1900. When they arrive .theyy will not have parts and it will take an addition 1-2 weeks to fix it once they receive the parts. Stay away from Sears I see why they are closing stores and people are using local companies. I dont know what happen3d to the quality of service they once provided.
I'm sorry to say that Sears policies are part of the reason they are almost out of business. The friendly sales associates who work for minimum wage work hard. The managers who are paid a living wage & are supposed to solve customer problems can't speak english & are trained to explain why the customer is stupid. I will not spend another penny at Sears
I am 70 yrs old and Sears was always considered family friendly. Their motto "Convenience, Satisfaction and Peace of Mind after sale is a joke. Sales associates have to be helpful & friendly to get your money, when there's a problem the Manager who barely speaks English puts the screws to you. I'm done with Sears...
Purchased Serta mattress set 8/1/18 delivered 8/6/18. Tried sleeping on it 2 nights, HORRIBLE pain! Went to store to exchange, the sales associate said the floor model is softer because it was on display 2 years and broken down. Mine is like sleeping on rocks. Sears can't exchange, Serta said too bad, it's yours now. Thanks!!
Went to the Centralia Illinois store and bought a riding lawn mower for just under $1,700 on July 17th. They couldn't get it delivered on time and then they couldn't get it started so I ask for my money back. Told me I had to wait 10 business days I waited no money. Went back out to the office at the store and was told to wait another few days and it would be on there. Still no money. Went back out 2 days ago and the manager of the store said he was going to put it on my net spend card 2 Days Later money still not on the card and now NetSpend is investigating me for fraud. Have dealt with Sears all my life my family also will never buy another thing from Sears will never step into another Sears store once I get my money back if I don't go to jail for fraud because of them.
I purchased a lawnmower at the end of August 2017. Used it 4 times this summer. Took it for repair and was told they had to order an engine. Waited for a call for 4 weeks. Finally called and was told nothing was wrong with mower. Go to pick it up and it won't start! Finally got it started and was told there was nothing they could do. I refused to take it. The manager offered to pay to get my grass mowed. I took the offer as well as a promise to pay for weed eating also because the grass had grown so high. Still waiting to hear from corporate! Now the grass is out of control again!
I saw this and I thought I'd remark. I have a Sears lawnmower that I bought in 2015. Despite their "fixing" it 2 times, including once at my home, I have only been able to use it 4 times in these 3 years. I use it once and it doesn't start again. I paid for the extended warranty. It has not been refunded. I was on this site to make another complaint about a different product when I saw this. Good grief.
Kathy.. Question... Where is corporate office and do you have information to contact them.. Have a problem with Fridge.. Getting no help.. Only talk to people in philippians... Please help.
E mail. (hidden)
I wanted to state my utter disgust and disappointment with the carpet cleaning services but after reading so many negative comments from every department all I can say is what's new. Just very sorry I didn't see these comments before.
They have the WORST customer service. I had an appt this morning and I confirmed it last night and they never called and they never showed up. When I called them to find out why they didn't show up and when I could expect them I was told I never called them and told them the part had come. I told them that I was never told I had to call them. They then told us that they showed the part I had gotten was on back order. Again they never called to tell us that as we would have told them we have the part. They then cancelled our appt for today and NEVER called to tell us thy had done it. They SCREWED UP and they admit it but says I now have to wait another week and REFUSE to do anything to get someone here sooner. All they can say is I'm sorry. That is not acceptable. When I called back to talk to a manager the manager HUNG UP ON ME. When I called and asked to talk to a different manager everybody started refusing to let me talk to one. They all seem to forget without their customers they wouldn't have jobs. Maybe they really are lazy and hoping they wont have jobs
you are right they do have the worst customer svc. When I worked if i did that i would be fired
Got a whirlpool refrigerator a week ago and the thing is freezing up and not letting the light work. We got a three year warranty and they are trying to mess around and not fixing it. When we bought it they didn't tell us all sales are final. I'm not happy at all with this refrigerator.
The worst customer service I have ever dealt with... their technician never showed up for a scheduled appt and what's worse is... he lied and told dispatch he came to our house and we were not home!!!! We were here the entire day from 8am ro 6pm with our front door wide open. It is shameful how this company treats their customers!!!! We recently bought refrigerator a dishwasher an oven and hood and they treat us like crap. I've never heard of such a thing. In addition to that when you call them they get out of dealing with your complaint by saying they have a bad connection and "cant hear you" and disconnect your call... repeatedly
. I have never been so upset with a company as I am with this pathetic excuse for a company!!!!