Information, reviews and public commentary for US companies

 

Shell Oil Company

Rating
1.079365
Web
www.shell.com
Related
Royal Dutch Shell
Address
910 Louisana St.
Houston, TX
77002
Phone
(713) 241-6161
Twitter IDs
@Shell_US
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MA Crantz - 1 d 2 h ago

0

I have just spent the better part of one hour searching for Shell gas Stations so I could purchase gift cards for my son who is traveling back to Colorado tomorrow. We found no less than 5 stations. The first one had gift cards but not way to activate them. The second didn't have any, third hand none but sent me to another that would have them, but didn't, same with fourth and fifth had them and no way to activate. She also said Quick Trip was tight down the street and could activate them. I refreshed her memory that all I wanted was SHELL GAS! My grandson and I are extremely frustrated now. Is it difficult to put these in your store? Please respond!

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Pat James - 14 d ago

Why is you phone # aiways busy/ I would like to ask shell co. if all shell services station gives you 5 cents off on your fill up with FRNLoyalty card?

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Fermin - 19 d ago

0

So i went to put gas on my truck today and after i had stopped pumping said gas the machine was stull still going but no gas was being dispensed i held the nozzle outside the gas tank ttigger not engaged but the machine was still going for about a dollar more, this is robbery I want this resolved!

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Marjorie - 19 d 4 h ago

I live in California and I have a charge on my card for 54.00 from Auburndale Florida on October 3 2018, I did not use my debt card at anytime at shell this week can someone please help me get my money back and how did this happen, I never been to Florida.

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Rhoda - 26 d ago

1

I stopped at a Shell station in Freeport IL today. I noticed that the pump stations looked new, but when I put my credit card in to start my transaction, I saw a small "TV" screen and heard voices the entire time I was filling my gas tank. I looked for a button to shut off the noise and screen but didn't see one. I was VERY annoyed and distracted. Not everyone has to be entertained every minute of the day! And how about no more noise in a way too noisy world!

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Pissed off - 27 d 16 h ago

I don't understand why one shell station has gas at 8:00pm for 2.45 with my .05 discount and at almist11:00 gas at another shell is 2.54 with my discount???? Explain you can check my shell e receipts for proof of this and other stations have gas for 2.47!!!!

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Anonymous - 29 d 4 h ago

You're service socks giud tu 9if dr thgghgdr uh hjii oh k

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Bernard - 31 d ago

0

I can see why has a bad rating of 1 star. I have good credit and pay my bills on time. Shell said that that is not good enough.....i guess will not buy shell products again!! What a shitty company

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Picky Senior - 32 d ago

Stopped at the Red Oak, TX station at 200 South I-35 East on Sunday afternoon, Sept 16. Had my sunglasses on and couldn't read the screen on the service road side of the station. Had already put the hose in the tank. Turned around to get my regular glasses out of the car so I could read the instructions and tripped over the gas hose. Landed on my knee and elbow and fell back hitting my head on the open car door. Huge hematoma immediately on the elbow. Badly scraped knee and leg - bleeding. Very dizzy and disoriented from head bang. Could not get up. Another customer who witnessed the fall came around to help me to my feet. I am a 73-year old female.

After pumping a full tank of gas, I went inside the store (Knox Super Store) and asked the clerk (Crystal) for a plastic bag so I could get some ice to stop the swelling. I had to drive another hour before reaching home. I showed her my knee and leg. She scoffed and said they didn't have any bags and ice wasn't free. Fortunately, there was a Subway next door and they accommodated me even though I made no purchase from THEM. I will never visit a Shell station again and am not surprised at a 1-star or no-star rating.

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Angry and frustrated in Ohio - 35 d ago

went to a shell station in Vestavia Hills Alabama. Pumped 17.55 in gas- within 2 minutes they had debited my card another $85! Called station and ask for a manager when I returned from vacation and the guy said no one there and hung up on me.

I specifically got a travel debit card for gas so my personal account would not be hacked. Glad I did because this extra amount cleaned out that debit card! Is this how shell operates? Not making enough money on gas and extras they have to steal from customers?!

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Anonymous - 38 d 14 h ago

0

Irwin Shell #(hidden)0 San Rafael CA. There is no legitimate reason for any employee to argue, verbally abuse, or threaten a paying customer. Whether the employee is immature, a thief, on drugs, or poorly trained; it is management's legal responsibility to remedy disrespectful, out of control, and unprofessional behavior while at work.

I paid $20.25 for a $10.11 purchase and received .14 cents in change. When I informed the employee who was in training I did not receive the right amount of change; a second employee, the trainer, said it was me who was wrong and I needed to be quiet. I asked for a receipt of the transaction and the name of the manager. I was then told by this employee, named Eded, that I am a bitch, he knows where I live, and to get the fuck out of his store or he will call the police. None of which is appropriate, professional, or legal.

What began as a simple transaction regarding $10 has now become a serious problem. This employee stated he knows where I live. What does this mean but a threat. Also, it is not where I live, but it is my mother's home. It is UNACCEPTABLE for your employee to jeopardize my mother's home or safety. I want the last name of this employee so I can file an incident report to prevent him from causing harm to anyone as is implied by his statement.

It is obvious your corporate hiearchy does not monitor your franchises; however I would forward this complaint to LEGAL COMPLIANCE department for certain remedy.

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Disillusioned - 40 d 8 h ago

0

Chambersburg PA Shell station at 1070 Wayne Ave 17201 overcharged my credit card for regular gas. Price was 2.99, but I was charged 3.09, I know I pushed 87. I called and of course was told I "must have pushed the wrong button". It's a matter of he said she said, bot I was overcharged by 10 cents per gallon. Of course now the price for regular is up to 3.10, gouging those trying to escape hurricane. U R WRETCHED & GREEDY!!!

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Paul W. - 41 d ago

Same crappy service on 2455 Compton Rd, Cincinnati, ohio 45231. My shell card will not work there. It works perfectly at all the other shell stations. I can't understand the attendants. They do not speak well English. He says I must have done something wrong. Not. I have had this card and it works just fine in all the other stations. He said, you want fill up, $50 ? And I said, I don't know how much it will take. Now I am not going to let them charge my card and then have to argue with them to get the difference back on my card. This has happened here before. They changed from Marathon to Shell a couple months ago. It seems they like to give certain people a hard time.

Flagged for review. 
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Ally - 42 d ago

0

The Shell Gas station on Lincoln Ave in Pelham, Ny.

I was charged an additional $85.00 to my debit card after pumping $14.95. My bank told me these charges were made within

Miliseconds of each other. My tank cant even take more then $33.00. I did not make the change and cannot find info on Shell email. The # is always busy

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Raymond Gomez - 42 d 24 h ago

Hello

Unique

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Dan Cox - 45 d ago

Shell gas Station on Hwy. 19 on the North end of Eustis, Florida is the Store of Complaint.

Last 10 times or so I went there I couldn't get a printed Receipt at the Pump. The Cashier had been the same, a middle Age, White, Trailer Trash, slobby looking Woman named Debbie.

Everytime this happens, I ultimately have to walk up to the Store and always end up standing in line behind several People to get a Receipt I should have been able to get at the Pump and be long gone on my way.

Today, I decided to say something. I said I have a Complaint for the Management and said what has been happening for Months now. Immediatly you could see a cockiness look on her Face. In the past, her Reasons we're oh, I forgot to load the Paper, the Paper must be empty, the Machine is broken and today she said that People grab the Receipt as it's coming out causing it to roll up inside the Machine.

I told her that basically that is bull, their Equipment stinks and their Employees can't seem to get things fixed and working properly. she told me that she was the Manager( which explained everything) and she can refuse Service to anyone in Florida and I should study up on the Laws. This in itself is funny as I am an ex Cop in this City. She told me to get out of her Store or she would call the Police( all in front of 5-6 customers). This person working in a Gas Station making slightly better than Minimum Wage clearly doesn't know how to communicate with Customers and don't care what she says. I told her that I no longer would be coming there, to with she said in a childish manner that my pittley amount of money I spend there wouldn't make any difference.

Not only will I not go to that Station anymore but will not buy Shell Gas any longer because of the low life's they hire!

Dan Cox

Flagged for review. 
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Soured - 48 d 24 h ago

I have a Shell card for 5 cents off per gallon in Michigan. I used it several times when I went to town. I live about 15 miles to the closest Shell gas station. I changed the amount of trips to town, so I wasn't getting gasoline as often as before. The next 3 times I got gasoline with my card for 5 cents off per gallon, it only gave me 3 cents off per gallon. I went back into the station and asked what happened, I was told that I wasn't buying as much gas as before, so it automatically only gave me 3 cents off per gallon instead of 5 cents off per gallon. You know what! I'm not going to buy gasoline at the shell gas station anymore for 3 cents off per gallon. I'll go to one of the other gas stations that are usually at least 1 cent a gallon cheaper in the first place, without a card. Usually I can find a station that is 2 to 3 cents cheaper than a Shell station anyway. That means that with a Shell card I'm only saving about 2 to 3 cents a gallon or at 3 cents off I'm about breaking even on the gas prices from Shell. Wow! That really makes me want to stay with a Shell card, doesn't it. I've got another card of another station type that I get 10 cents off per gallon. So I now go there when I can get gas cheaper or at some of there other stations in different places I will only get 5 cents per gallon, but they don't surprisingly drop my 5 cents off per gallon down to 3 cents off per gallon because I'm not going into town as often. Ha! Ha! I'm done with you Shell. I have other cards to lean on. Bye! Bye! Color Me Gone!!

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fuck u - 51 d 9 h ago

0

I was charged $25 2 days ago and given no gasoline in return only to have the cashier and both managers brush me off. Fuck Shell they suck, and stole $25 from me and now I have to wait to get my money back. I say we start beating up people like this who rob us.

Flagged for review. 
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Robert Burton - 55 d 8 h ago

2

Purchased gas from shell/circle k for over 5 yrs in Madison, Indiana. I drive a Chevy Silverado to which I have regular maintenance done to take care of my vehicle. My vehicle lost power and just died in the middle of road. Had to have it towed. The vehicle ended up at dealership and they discovered an extreme amt of water in my tank. They stated several customers serviced for same reason lately. All were regular customers of the same gas station. Our bill was $650 to clean tank and lines. We have been trying to contact Shell with no response back. Our hard earned cash is important to us too. We were loyal customers. Make this good.

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Shay M. in Arizona - 59 d 7 h ago

0

Location: 4403 E Van Buren St, Phoenix, AZ 85008

Phone: (hidden) (disconnected cell phone)

Complaint: I swiped my card at the pump in order to get gas at this station because I was almost empty. My card was declined at the pump however, when I reviewed my transaction history I can see that this station has placed a $46 hold on my account, which was the entire balance of my available funds. Because the card was declined I was unable to get gas, and because the station has an authorization hold on ALL of my money I can't get gas at any other station. The cashier inside was of zero help. She couldn't even provide me with a manager's name! I attempted to call the phone number located on both Google and Shell's own website for the station but it is a disconnected cell phone. With temperatures today expected in the 100's I have a car with no gas, so I can't go anywhere and I can't turn on the AC, and I have no money to get gas from another station because this station has STOLEN it. Since today is Friday I won't have the authorization hold removed from my account until Monday or Tuesday at the earliest, and since my car is a required tool for my job in order to make money, I have no way to earn any more money to get gas. So not only have they stolen my money, but they've now prevented me from even being able to do my job to make more money. This station has literally left me sitting on the side of the road with nothing. And there's no one at that station who's going to help fix the problem. And, after seeing the lack of response to many other negative reviews on your website, I don't expect that Shell corporate is going to be of any help either. This is, what I consider, a criminal act that was committed by one of your stations, yet somehow I'm the one being punished for it.

Flagged for review. 
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Anonymous - 61 d 11 h ago

How can shell treat there employee the. Way they do you have a oil rig operator that is a single parent and he is not able to get home to get his daughter registered for school either you or the helicopter company makes it really difficult for a person. And the cost he has to pay in order for him to be able to leave is ridiculous I thought the company provides the transportation for these off shore oil rigs my boy friend. Has been on this oil rig for 9 months .

Flagged for review. 
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Mohamed kismayu - 61 d 11 h ago

I have one tap of oil

In somalia

The tap is ready

More info.

Contect me this number

+(hidden)30

Flagged for review. 
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Disappointed Hospital Employees - 62 d ago

0

on Tuesday, August 21, 2018 at the Shell Gas Station at 535 S. Fry Road, Katy, TX 77450. the cashier had shut down his register at 5:45. He refused to allow anyone to make purchases because he had already counted the money in the register and was about to make a shift change.

Flagged for review. 
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Gaurav Kumar - 64 d ago

3

I want to ask one thing that I get a mail from (hidden) is this true or fraud. They ask to pay for visa fees and he send counsellor mobile number for contacting Mr joseph pomper +(hidden)12. Please tell me sir.

Thanks

Gaurav Kumar

Flagged for review. 
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William Gonzalez - 64 d ago

3

I'm from Louisville KY I like to report a discrimination from a employee to a costumer Saturday 18 around 5:20

The person make a costumer back to she couple time because she don't open the pum at the time she is old woman short blonde hair that is really back to shell gas station reputation hired person like she

She talk back words too tell him " get out here " but..

Flagged for review. 

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