Information, reviews and public commentary for US companies


Shell Oil Company

Royal Dutch Shell
910 Louisana St.
Houston, TX
(713) 241-6161
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Cassandra Sommmer - 15 d 10 h ago


So I was getting ready to pay my electricity bill . But I want to stop a Corner Store on Verrado rd and McDowell in buckeye az and quickly put in gas before I add funds to our electricity box because it was out of credit. So I quickly put $3.24 in gas at the pump. Figured I'd go inside and get myself a drink real quick 8 get to the register swipe my card DECLINED I swore it was a mistake we do it again DECLINE .. so I step out side to check my online account for my debit card to see what was going on . AND FOR 3.24 DOLLARS OF GASOLINE I AM NOW SITTING IN MY CAR WITH NO ELECTRICITY AND A NEGATIVE ACCOUNT . And I've called shell customer several times when the transaction clearly says Shell gas station -125.00 that it has nothing to do with your company . How could you do this to a customer . Especially a customer that lives in a very hot city without electricity without air conditioning . And your company denying it had anything to do with the hold . This is not right and I will not stop until my voice is heard . You cannot keep doing this with people's money with peoples lively hood what if I had children in the house ??? What would we have done . Not only that but our food is now more then likely going to go bad . And all this bs over 3.24 in unleaded gasoline from shell....

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Loyal rewards customer - 32 d 12 h ago


I had a situation at the Shell station on Bart Hickory Road CARTERSVILLE Georgia are use my credit card and realize that I didn't use my rewards points I canceled the purchase not knowing that it would take $125 out of my account and hold it since then my power bill has bounced check because of the $125 deduction I am here now without power just because I tried to use my rewards and I'm going to have to pay the power people a $35 bounce check fee I really saved a lot of money on my gas purchase that I would like it if I could get my money back but Shell station says it's my financial institutions problem and my financial institution says that it is shells problem I wonder if she'll is taking the money and using it for interest I wonder how many people they bring this to a day this is really put me in a bond is this hell a corporation does it customers then maybe I need to find somewhere else to go and get my gas I have left them email after email and haven't heard nothing back

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Alannah - 29 d 20 h ago


This exact experience happened to me. They charged me $35.53 for my gas, as well as $125 "holding fee" I have contacted the gas station and my bank several times. My bank is saying it's Shell and Shell is saying it's my bank. I am on day 3 without my money! I have never ever had a gas station hold funds from my bank account for getting gas.

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Jeff Mierow - 34 d 5 h ago


Good bye Shell.

After more than a decade as a customer I have closed my Shell credit accounts due to the fact that the City bank issued cards are useless. The cards are no longer accepted at any of the Shell marked pumps at circle k stores and since the only real Shell station in my area is a dirty hole in the wall where English is at best a second language I figure why keep this junk of plastic any longer. I would implore this once great company to dump its association with City Bank asap, they have the worst customer service I have ever had the displeasure of dealing with. I have tried to resolve the issue with them for 3 months without getting anywhere. I finally found out from City bank that the card they issue no longer works at anything but a real Shell station and not at any of the convenience store pumps clearly marked as Shell pumps. How is that for useless. When was the last time you saw a real gas station instead of an affiliated convenience store pump. I would implore Shell to drop the City bank as the issuer of the cards and find a service provider that can make cards that work at all of the companies affiliated locations.

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@ Jeff - 34 d 5 h ago

Good bye racist person.

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Anonymous - 34 d ago

How does telling the truth make me a racist? Is it because I have trouble understanding the thick accent of a group of clerks that are so thick as to be decipherable. Here is a hint facts are facts not racism.

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Anonymous - 33 d 13 h ago

Facts are facts, you're racist.

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koech - 47 d 20 h ago

koech-wish to know how to get in touch have an ambition of partnering to set up a petrol station oulet in sotik -narok higway


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Gweston - 49 d 12 h ago

I would like to thank Shell for taking the right steps in continuous environmental improvements and the Paris accord I will continue to buy your products, as long as your company makes efforts to do the right thing . Sincerely G W

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Paula Russell - 51 d 7 h ago


The bathroom in the Shell off I-35 and Seward Rd in Oklahoma is very nasty toilets were stopped up with bowel n no toilet paper sink was filthy, I have never seen anything like it before will never go there nor spend money there again

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Re Paula - 51 d 6 h ago

Are we new to convenience store bathrooms?

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A. Nonymus - 51 d 10 h ago


Seems like a lot of people are blaming Shell for rude employees. SHELL doesn't hire convenience store employees. The store managers do. Complain to the managers, or their immediate superiors. I worked at a shell convenience store when I retired. They were operated by a company who had stores in several cities. The store manager interviewed me and recommended hiring me to the managing company. Shell itself had nothing to do with it.

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Anonymous - 63 d 9 h ago

Is it possible to preset a pump with extra money on it? If so I believe 6941 Dempster , morton grove il did it .

I got stuck with $10.00

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Sandy - 68 d 12 h ago


I go to shell gas station on Alvarado Niles in Union City ca the owner is idiodlt his name is Grover he make so unconvinced for to drive in to shell gas station he put the fence on the property so hard too get out from the location pls let him know to removed the fence thanks pls contact no (hidden)

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Anonymous - 68 d 11 h ago

When calling someone an idiot please proofread.

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Linda Myers - 70 d 4 h ago

By the way the telephone number for your Texas office,(hidden) is no longer in service.

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Linda Myers - 70 d 4 h ago

I am Linda Myers and I live at 7 Longley Court in Pawtucket Rhode Island 02860. I had bought $225 worth of shell gift cards at a local grocery store.I had called your shell service center at the 1-800 300 811 3. I gave them the numbers on the gift cards and was told then that they had not been activated.They suggested I go back to the grocery store to confirm whether they were activated or not. Today, March March 12th 20 19 ,I went to the service desk at the grocery store and was told by them that the cards the gift cards had been activated. The manager called the Shell at the number that I just refered to and was told by your service rep at the customer center that the cards had been activated and used in California.

At that time I was given the phone from the manager of the grocery store to speak to your service representative at the your call center so she could get the information needed from me to file a discrepancy. However, I was unaccountably disconnected on the phone. Rather than tie up the managers phone, I decided to call Shell service center from home. I called again to the service desk at the 1 800 300 number and spoke to a representative there and she advised me that 3 of the $50 gift had been had been activated and had a zero balance as well as the one $25gift card. Your rep. stated these cards were redeemed in California. However one of the $50 gift cards she said had not been activated. This was in the same day March 12, that the manager of the grocery store assured me that it had been activated as confirmed by the documentation on my receipt. I feel and rightly so that I have been given the "royal run around". To summarize , three of the $50 gift cards and one $25 gift card will be addressed as a discrepancy and one $50 gift card which I have paid for remains in limbo. Please respond to me at my email address: myershere1@gmail .com or through mail at the stress listed above. I trust this matter will be resolved with a positive outcome for myself and in a timely fashion. I have spent an inordinate amount of time on this matter and as you can gather,I am frustrated and angry that this has happened. Sincerely , Linda Myers.

General profile image - 71 d 6 h ago


We are still having problems with Diane and linda and if something isnt done we will have are attorneys take care of it by sueing. Clinton ia on 4. st and 2nd ave s so plz handle this matter because we dont want to sue .if u have any questions plz give me a call at (hidden) my name is Barb Parker

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Brian Parker - 78 d ago


Hello my name is brian parker and im having problems with 2 of your employees at shell gas station on 2nd ave s and 4th street clinton ia .they are always rude and complaining about having to get me loto tickets .how can they let carla fall asleep in the store and dont complain about that and wont let any one sit there and eat or charge phone. Fill free to give me a call at (hidden) if u have any questions

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Anonymous - 88 d 19 h ago


The shell station on lacy rd in forked river nj. SUCKS!!!! It takes forever to pump diesel. I spend 100$ or more every day. I am not going to use this one anymore. I should rephrase how much is spent. I spend that much in my truck. There are four trucks in all that spend abetted same. That 400$ a day 2000 a wk 8000$ a month. You get the idea of how much revenue you are about to lose.

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Questionable - 92 d 12 h ago


Your listed phone number o this site gives a recording, "You have reached a number that is no longer in service....." Is there a number for your legal department?

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Charles - 96 d 17 h ago

I don't know who owns the shell with Dunkin, on Montgomery Rd, in Cincinnati Ohio, but the woman who works at 6am. Is the rudest person I've ever seen, she was rude and mouthy to all the customers, including myself. Who hires these people. I don't complain much, but this woman had no respect for any of the customers. Please tell this person , that we all work and don't need this crap from anyone.

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Mosbius - 92 d 12 h ago

Reach back like a pimp and slapped the Hoe!

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Audrey - 97 d 12 h ago


Hello Shell Company,

I'm writing you this email in regards to a person named George D. Williams, claiming that he is working as Chief Engineer in your company, Royal Dutch Shell based in TX USA.

According to Mr. George D. Williams, he was sent to Senegal by Shell last 1st week of February for 2 months drilling contract on the said country.

Mr. George D. Williams contacted me and he told me that he sent me a package.

I just want to verify if Mr. George D. Williams is a legitimate employee of Royal Dutch Shell TX, since he is using such competent name of the company.

Looking forward for your feedback on this matter. I really appreciate your help.

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