My name is Rick Sharp and I am the Facilities Manager for James Island Christian Church and James Island Christian School at 15 Crosscreek Dr., Charleston, SC 29412. I am contacting you to express frustration on behalf of our staff in dealing with SimplexGrinnell about mandatory upgrades in our school, and needed upgrades in our church building. Your representatives have not communicated well with us, and we feel as if they are being less than forthright in this process.
Due to outdated equipment in our school building (equipment we lease and do not own) we were informed by SimplexGrinnell that it was mandatory that we upgrade. We took action immediately to get a representative to our location and assess what needed to be done. This process began in January and to date we are truly no closer to a resolution than we were then.
We have received conflicting quotes, and have found it difficult to impossible to get straight forward, basic answers to our questions.
Our contract with SimplexGrinnell expires next October (2018), and based on our experience with your representatives not placing value in us as a customer, this leaves us seriously considering other companies that will provide better service. As a last resort of our good faith to continue our relationship with SimplexGrinnell, we ask you to coordinate a meeting for us with the highest ranking representative in our area before the end of this month in order to finalize our needed upgrades.