Hello. In March of 2017, the alarm system in the low income housing building I manage started having trouble alarms sounding regularly. I called Tyco SimplexGrinnell to try and figure out what the issue was. A technician came out and was here for less than half an hour to look at the system. he was unable to see what was causing the alarms to go off but thought it was miscommunication between the power control and the alarm panel and suggested replacing the power control. He said he would email me the estimate information for the replacement of the power control and then left. A week later I received an $800 invoice for the work done. I spoke with 3 different people about the fact that no work was done and I have still not even received an estimate. It is 3 months later and I STILL have not received an estimate for the work to repair the system, have not received any calls to discuss this incredibly high bill, and continue to receive statements. I call every time a new statement is received, but it seems unlikely I will get any resolution for the trouble alarms, which have not stopped going off.
My name is Rick Sharp and I am the Facilities Manager for James Island Christian Church and James Island Christian School at 15 Crosscreek Dr., Charleston, SC 29412. I am contacting you to express frustration on behalf of our staff in dealing with SimplexGrinnell about mandatory upgrades in our school, and needed upgrades in our church building. Your representatives have not communicated well with us, and we feel as if they are being less than forthright in this process.
Due to outdated equipment in our school building (equipment we lease and do not own) we were informed by SimplexGrinnell that it was mandatory that we upgrade. We took action immediately to get a representative to our location and assess what needed to be done. This process began in January and to date we are truly no closer to a resolution than we were then.
We have received conflicting quotes, and have found it difficult to impossible to get straight forward, basic answers to our questions.
Our contract with SimplexGrinnell expires next October (2018), and based on our experience with your representatives not placing value in us as a customer, this leaves us seriously considering other companies that will provide better service. As a last resort of our good faith to continue our relationship with SimplexGrinnell, we ask you to coordinate a meeting for us with the highest ranking representative in our area before the end of this month in order to finalize our needed upgrades.