As many other complaints on this site, I have had a nightmare of a time trying to reach anyone via phone at six Flags. From my local Six Flags, where there are loops of options that take you only to the suggestion of going to their website. Personal contact via phone is possible. Then I called a corporate office in Texas, and another in NY. Both just threw me in a general mailbox. What a way to treat your customers. I hold 5 season passes and will be canceling. Per suggestion of others, I will be changing my credit card info as they seem to also like to keep charging even after one cancels their membership.
This year your park here in Saint Louis has gone down hill. They can't keep attractions open as you check the app and it's the same attractions over and over. You write to the park they reply they are closed due to safety issues. Ok well if that is the case pull the attraction and replace them. Guest pay good money to come out to the park and get tired of hearing the same B.S. why these attractions are closed. If you can't maintain the park shut it down or sell it. Then go back to how the park operated first come on concert tickets stop with reserved seating.
Two years ago my fiancee, Derek Patterson decided that me and the kids could get season passes to Six Flags. A month later he was diagnosed with Pancreatic cancer. I became his caretaker and at that point had no use for the pass. Six Flags would not let me cancel the membership and a few months later he died. The card we used at the time was his American Express. I tried explain to Six Flags the situation and that I could not afford the membership because of the circumstances. Now, the have this in collections for over $1000 dollars that I can not afford. Wow what company. Signed totally disgusted by the lack of compassion.
Cancel the card next time homie.
At six flags and I'm really happy :) @sixflags :D
You are an employee! And an idiot!
I signed a contract last year...but they keep charging my card. Closed the account. This is ridiculous! I wanted to sign up again but this is awful. No numbers to call anyone. Customer service sucks!
I could not agree more. No wonder they keep going bankrupt!!!
**No Corporation has "customer service". They hire a answering service company to handle all customer calls. All one gets is the "run-a-run" bs.
That is the exact point I was on here to make! Its really hard to speak to anyone via phone and when you do a lot of work looking for a customer service phone number you get a high school child with problems answering your questions and/ or gives you canned answers! I tried calling the Headquarters phone number (hidden) and you have to leave a message on their voicemail and hope they call back...a week now and no call back. You can guess a name and input into the voice prompts! How does a company make it with such un-American service? We will stop going!
My child has worked for your company for 2 years now. I would appreciate an email in regards to the rude and disappointing behavior conducted towards her. She works in the Massachusetts location. My email: (hidden)
For spring break I attempted to go to six flags great adventure in Jackson New Jersey, and I looked online on Monday 4/17/17 11pm for the next day Tuesday and I saw that it was opened so I planned my trip from port authority that Tuesday. When we got there we had to take the bus to a cab station that took us to the park..to our surprise the park was closed and we had to go to the employees entrance to confirm and make sure it was no mistake after waiting on a line of like 10 or so customers the security lady told us it wasn't open and we should write am email to guest relations. So maybe next time I feel that six flags should update their website often as possible a lot of money spent for a waste and we love six flags but that wss a terrible experience to have the look of disappointed kids looking back at you.
where can i get discout coupons
I am very upset I just want money back i spent and I will never go back to these parks again. Give me my money back and we are done. Six Flags America is so ghetto
I brought a season pass dining at six flags great adventure they loaded it on my gold pass figuring i can use it where im at now at six flags over new england but they said it wont be excepted here so i left the park hungry and drove all the way from rhode island what a wasted day left not in a good mood because i been having trouble with both parks not a satisfy customer ill know next time when another season comes along i thought that you people gave me a good deal right never again to much trouble guest relations line was so long it wasnt worth the wait.
I want my money returned had an awful experience with my family @ Six Flags in MD. I want all my money returned. I will never go again
This company has the worst customer service. I have been billed incorrectly and have called every six flags location for guest relations. To date, no answer, redirected to online services, no answer from the corporate office but yet they take money every month.
No Corporation has "customer service". They hire a answering service company to handle all customer calls. All one gets is the "run-a-run" bs.
Great adventures have the worst lost/found service and ever. I've been going back and forth with this dept for nearly 2 weeks. I know exactly where my phone landed while on a ride.. pointed it out to personnel and I still have not gotten a response.
Hi Johanna ~
totally hear you on this. although too late on this one, have tried to help on this account...
have written Six Flags to see if they'd bring our patented problem-solver on board. would prevent these things from happening.
Very hard to get through at corporate, though ;( ... we'll keep trying.
hang in there...!
On 05/03/2015, I was eating at Yum Yum, NJ park restaurant, and chipped a tooth. I went to first aid, but they were unable to do anything. I had filled out a form on that day at 12:50pm. I went to my dentist last week, and he is going to try to save the tooth, but is not sure at this time. Who do I contact to file a complaint??
It is impossible to cancel the season pass the phone number is not working web side not working worst service ever
@SixFlags Seriously get a singles line!!
I wanna go to @SixFlags tomorrow! My best fwend is leaving me @Gucci0499 I doubt anyone else will go
Has anyone been on #DropofDoom @Sixflags ?