Absolute worst customer service. St. Louis guest relations member Bonnie hung up on me after I asked her to look at their web site which had inaccurate information.
I went to visit the 6 flags in Gurnee IL yesterday and they gave me the run around to get my cups from my dining pass. I mean nothing was communicated well I also wanted to add a dining pass to my son's account and I asked member services they told me to go somewhere else and then everyone told me to go back to members services they can help you with that. I'm very pissed at this point
The worst customer service period.
I lost my phone this past Sunday on a ride. Yes it was my fault. I get that. But why have a service (chargerback) to give false hope like they are looking for your lost item when in reality, no one has looked for it yet. That's what their incompetent supervisor in the lost and found Dept has told me. I have done the Find my Phone app and seen that it has moved around including inside the front gates where security is located? Also the park is now closed during the week, I am wondering why an employee cannot go in and search. The supervisor told said that all of the ride supervisors have OTHER full time jobs so it is now a waiting game as to when someone can go search. What if it rains before then? Will Six flags replace my soaked broken phone? About to threaten to take them to small claims court if an employee doesn't get out and search for it today. Good luck to all of you also struggling with their customer service...
If you have lost your pass, you want to reach out to someone who can direct you on what to do. You call the Six Flags phone #, and get no assistance - instead you're directed to the website...which doesn't provide the help you need to know what to do. The customer service offered by Six Flags is no customer service at all - but a big circle and a waste of time. Why have a phone number, if there is no one at the other end of the line who can offer any assistance? Worthless. Six Flags should be ashamed of themselves for not providing their customers with the real time help they might need. Utterly terrrible. I give Six Flags ZERO stars.
I have patiently waited for two weeks for someone to contact me about a ride service member endangering my 3 year son while on the ride. Not only did he attempt to hurt my child he broke my phone in the process .I have left a voicemail on the managerial voicemail and I have still not got a call back. If the safety of their customers does not matter then this is not a park I would like to visit. Six Flags Over Georgia I expected more.
You have the worst customer service I have ever dealt with. Besides being high on drugs, they were rude and not willing to help with my problem. They wouldn't get the supervisor and when they finally did he was no help and rude also. I will never buy a season pass from such an unfriendly company again.
is six flag on central Ave MD open tomorrow?
I am a disable vet an my mom an brother auntie an neice came in town to see the family me an my wife have season pass well the girl at the window said some rides are close but the others are all open when we got through the security at the gate they tell us the park is closing all the rides are shutting down so i go back out front to tell them what they said she said ah well. You don't get a refund or tickets to come back only bin 4 minutes. So i got ripped of for. $ 160.00 at six flag an the people dont care. I saved for 2 months to take my mom from New York. An other from charleston an this is how a park treats a vet an family.. I served for this country. Got hurt an all an establishment only care about money not the people that come there to have fun with love ones an i talked them up.. Very. Very mad an hurt. The owners an corprate only care that they rip off the little man an don't care..
You can call me if you like .
My name is Mr len singh
(hidden). USN VETERAN. .
They won't call you
Worst customer service ever! I need help and can't get it!! So frustrating
Yep I agree
I want to voice my concern for an issue with my sister at the Six Flags in San Antonio. My sister had a stroke this year and still is unable to talk, only says a couple of words. She is also elderly, was arriving to the park when some girls just came out of no where. She slammed on the breaks, they banged on her window calling her names. She tried to talk and could not, they made fun of her. The security guard was not much help, my niece tried to explain the situation but he would not listen. He let the other party go into the park and keep her and grandkids out. I think this situation should have been handled differently. She came home in tears, this broke my heart. She lives across the street from me and I have been her voice. I am so sorry I was not there for her, nobody should have to go through this. I want to know why did your people make my sister cry and feel hopeless.
There stuff sucks they are very rude
Absolutely horrible experience! The park was closed most of the day due to weather. Ever after the weather had passed! There was no refunds offered and when you asked about it the employee was rude, sassy, and hateful! Will not be visiting a six flags ever again. I will take my money else where. I would rather pay to go to a park that cares about me.
yes they are very rude they said you paid for the membership and my response was yes but i didnt pay for rude customer service and her response was you are going to have to deal with it
That's why alot of people don't come back
Is there a phone number to contact this company to cancel season passes?
if you havent had them for 12 months they stated you cant when i tried i said i lost my job and my step children no longer live with me they said well if you dont pay you will go to collections
They don't help just tell you lies
We had a great day until I went to purchase food (we have 2 platinum memberships). I was trying to buy at 4:10pm and was told that it was only good until 4pm. I had just spent 1 hour and 45 minutes waiting in line for the Superman ride and ended up paying $26 for cold chicken and a cheeseburger. Very disappointing. Your staff member was a bit rude and told me to read the sign if I was confused about the times. I normally have a great time here but an reconsidering purchasing passes again.
Alot of there staff is rude but they never do anything
You ask us to write a review but you never respond so why ask
Security Shannon L. & Ricardo Puente threatened to throw my family & myself out of the park after they accused us of skipping line.
Shannon was rude,disrespectful &unruly for no reason at all.
Shannon & Ricardo did not Handle this situation in a professional manner nor did Shannon the so called supervisor bother to ask us what the situation was at hand.
Shannon also informed us that we were trespassing which I didn't understand if I have a season pass how that can be.
The officers need better communication skills and problem solving skills at this location! However having a Supervisor unreasonanle and disrespectful like Shannon I don't expect anything more.
The way Shannon & Ricardo handled the situation was not only embarrassing but my family & I were treated with little to no respect nor consideration.
I am here at Six Flags right now. It is almost 4 PM.
So far we have waited in 3 lines for over a half hour only to be told that the ride has been shut down due to problems. . Paired over 200.00 to get 8n this place. Will never ever be back. What a disappointment for my daughter and grand daughter. My advice take your family some where else.