i been trying to reach customer service for 4 months and no one had returned my call or picked up.
Same here, but they have no problem charging me 45.00 a month the last 6 months.
Trying to cancel my membership with Six Flags over Ga. I have not been to the park since last year and do not plan on visiting the rest of the year. Six Flags is still wanting to charge me 3 more months of membership when I haven't even visited this year at all. I could understand if I had, then I would feel like I owed the rest, but I don't. Trying to speak to someone in management is like trying to get in touch with the president. It's ridiculous.
I drove 6 hours from Daytona Beach Fl to six flags over Georgia on 7/31/20 for my daughter in laws birthday. This visit was just a disaster to start the staff was very very rude, this is not the six flags I remember growing up! The staff did not make me feel like I wanted to be there. My party contained of 6 general admissions 6 flash passes and 1 parking reservation. We got on the ride Dare Devil and at the end of the ride we got stuck Montasia was controlling the ride and Kia was the one assisting us with seating she kept asking if we were ok and at this point I grew suspicious cause the ride was over and we were still sitting in the ride, after 4/5 minutes or so I called over Kia and asked are we stuck on the ride, she said maintenance is on the way, I did ask her when was she gonna tell us we were stuck , she just looked at me. Trying to get past it we proceeded to the ride called Thunder River a water ride, we approach and get seated on the circular raft and there is throw up all on one side of the raft. My whole party stood up and Jordan the staff said that it's not throw up it's food, however I'm aware six flags does not allow food on rides. ( I have pictures/video of staff and incidents to prove) I then ask Jordan can we get on another raft he said y'all are already on the raft and waves bye mean while I'm not even strapped in he sent the ride in. I screamed to him really I'm not strapped he said he didn't care ( also took a picture of him and he co staff as I exited the ride) mind you when the water ride got crazy the throw up was flying all over us. I really feel mistreated. The story goes on to staff almost forgetting lock us in on the Superman ride. However I feel this is not customer friendly we were following all the rules and we drove 6 HOURS. I'm currently still at the park because we drove 6 hours to be here. I'm from Florida and I usually visit DISNEY LAND AND BUSH GARDEN which whom I have season passes with and I have never been treated like this. But I did decided to drive 6 HOURS TO Six flags and this is what I get. Also the cleanness of the park was not up to par at all. Ever other ride was breaking down left to right making it more discouraging. We were so exited about this trip and was thinking about season passes but that's is def out of the question.
Has anybody tried contacting the Better Business Bureau because this is Everything but right there robbing people Of their money for something that they can't even attend and then they try to tell you that the water parks are open but you have to wear a mask so they want you to pay every month for something you can't even attend and then if you do attend you're at risk for breathing in water and getting pneumonia and if not that just go ahead and catch the coronavirus the parks weren't even open but yet they still tried to charge me in since I didn't pay they sent me to collections With no notice that that was happening this is absurd and I think the Six Flags Corporation is just trash for taking advantage of people during a pandemic when some people are just lucky to have their jobs and others to try and figure out what to do six flags should be ashamed of themselves
I've been on the phone I've been on chat trying to on pause my account. But now I can't pause My account or membership until parks are open. I don't know when that's going to be nor I don't care. I want to cancel my membership I been giving the run around for the past 2 hours we should have the option took cancel or unpause whether the parks are open or not. We pay so much to you guys for nothing we don't get the help we need it's frustrating. The last time I ever buy membership or pay for membership for 6 flags great America. We're still paying though there's a pandemic honestly we should all get our money back for the month we paid from you guys not be open and I think I'm gonna get a lawyer because I'm sick of the shit. If you're not open why should we keep paying and then They're charging credit cards obviously you guys care about your own pockets then everyone else pausing membership or not This is ridiculous I should get my money back for the past months If they charged my credit card again when the park's the open they need to let us know when the park reopens so when they unpause I can cancel my membership.
NO ONE WILL HELP
To whom it may concern,
Six Flags has been going into my account every month for my membership fee. That is fine, but the park is closed. Please let me know what they intend to do for members who if the park opens up this season will have a very short season due to the corona virus and the park being closed. I await your reply to my concern. my e-mail address is (hidden) Thank you.
Me too. I cancelled my account months ago. They still charge my card.
Six flags never told us we could put our membership on hold while the park was closed. Now they wont let me cancel until august. EVEN THOUGH I wanted it canceled in July. We've been members since 2016 I should be able to cancel whenever I want after the 2yrs.
Terrible service. It's not fair. Stop charging my card.
We paid by school check in Mar right before schools closed. I tried to get them to not cash, or course that didn't happen. Now no one is responding even though they said to do an online request for contact. That was at least 6 weeks now and not one phone call or email. It seems that they have just disappeared and are giving the public the runaround. How tacky and unprofessional. Maybe they are not anticipating reopening.
I agree they are being really tacky. I cancelled my membership 6 months ago. They are still charging my card. There's no one to talk to. They are being really tacky about this.
I wasn't sure if I should write about our experience but I feel it is important that you know so maybe it won't happen to someone else. On Saturday (July 4) my family and I visited your park in St. Louis, Missouri to celebrate my sons birthday. It was enjoyable I must say because of limited amount of people made it so much nicer. However the heat and mask requirements just didn't go well together but you do what you need to to stay safe. The reason i am writing is to tell you about an encounter I had with a few of your employees. I started feeling really, really bad. My blood pressure had spiked and my husband said my face was redder than a beet. I started shaking really bad and was having a really hard time breathing. What was happening is I was starting to have a heat stroke. My head was pounding. My 12 year old son and I went to a nearby kiosk because I needed water and I needed it quick. There were no other customers so I thought I was in luck. There were three employees inside the kiosk. I was loosing my voice because my throat was dry but I knew they could hear me because they would repeat what I said. When I approached the window and the lady came up I said "Hi, how are you?" She rolled her eyes at me and said "Whatever, what do you want?" I asked her for a season cup of ice water with extra ice. I could hardly breathe. She went to the other two employees and they started laughing and one of the others came over and asked me what I wanted. At this point i was holding onto the side of the kiosk so I wouldn't fall over and my son was holding my back so i wouldn't fall backwards. Well the back and forth continued three more times. Then after another giggle session, one of the employees came to the window and said, "Hey cracker, you want ice with that?" Well of course they had a good laugh at that. It took around 25 minutes to get my one cup of ice water while I was suffering a heat stroke. Then when I went to pay for the cup I had to pay with my debit card. My hands were shaking so badly my son had to do it for me. One of the ladies said "Whats wrong with you crack lady?" Which once again they found hysterical. All i could do is find the nearest place to sit and try to explain to my 12 year old son why I was treated so horribly. I am fully aware of the racial tensions which unfortunately are taking place in our country right now. As a minister i choose and raise my kids to love everyone no matter who you are. For one, to be treated so horribly as a customer is totally uncalled for. The fact I was having a medical emergency and instead of trying to help in any way or trying to get me the water I needed, they decided to taunt me and withhold the one thing that could have possibly helped me get some relief. I would hate to have passed out, which nearly happened because im sure it would have given them a good laugh and I would have layed there for quite some time. This not only was a disappointment to me but was heartbreaking to my son. He never really gets the chance to get out and do fun things and the one time he did, he has to witness such a horrible display of evil and hate in the one place that is supposed to bring a child happiness and joy.
THEY ARE ROBBING PEOPLE BY CHARGING MEMBERSHIPS WHEN PARK IS CLOSED
WE DESERVE TO HAVE MEMBERSHIPS CANCELLED DUE TO THIS PANDEMIC!!
Submitted four requests for a refund on my 2020 Season Pass, due to the pandemic, state of Emergency in place, and the fact that the park is closed. More importantly, I'm at risk and will not attend a park or any public gathering. I also stated that EVERYONE is at risk, and the park can not guarantee that they can prevent anyone from contracting COVID. I was denied a refund. I noted that the parks plan upon reopening, which isn't in NJ Stages plans, that a guest must make a reservation. That violates the Season Membership contract which states that as a pass holder, I have unlimited access to the park during operating hours. Six Flag is LIMITING ACCESS and therefore MUST refund all pass holders, who do not agree with this new policy. Six Flags do the right thing...the humane thing... if you do the right thing now and your loyal guest won't have a problem coming back in the future.
They are saying the same thing to me, saying even though I have no way to pay for my card, I cannot get out of the "contract"
I agree!! I too am at Double High Risk!!!
Six flags Georgia is telling me I cannot cancel my membership till the year date which is next February. I was laid off due to COVID 19 and cannot pay for this membership and they will NOT for any reason let me out of the release. I have no money to pay for this membership!
I paid for a membership for one year for my granddaughter at the Jackson NJ park the membership ended in May of 2020 and as of June 2020, they are still charging me. I emailed them on June 17, 2020, asking why I'm still being charged and was told they renewed my membership but I could cancel it. That day I tried to cancel but could not and I wrote them another email that day explaining that I was having a problem trying to cancel, I never received a reply.
Also why I'm being charged for June when your park is closed and can not be open until July 2, 2020, with limits, and because of these limits I may not be allowed to enter. I told them that I'm reporting them to NJ Consumer affairs if there is no action on this problem very soon.
I want this cancel and the return of June 2020, amount that was charged to my credit card.
So my son has 4 season or membership passes. He invited me to go to the safari for today june 20th at 1pm. They send me the link n i waited a few days later to purchase the tickets. I bought 4 tickets and they send me a code for each to reserve a date. When i went to reserve the same date they only had 9am available. According to their policy you are ONLY allowed to go with the person that has the season pass. So how does this work? So I called a corporate number a couple of days ago and it went to voicemail. I left a message 3 days straight. No one answered or returned my calls. Now i found another number n only information given to me..no way to leave a message or talk to someone. So the robot says you can chat online. I did..it was a robot. So now it asked me if I want to send a txt. I did but by now its too late cuz it is pass 10 am. So I lost 4 ticket purchase. The only way I dnt loose it if my sons decide to go again n at the same time we reserve the dates. This special is only until july 2nd. You have to be present with the person holding the season pass n have to be in the same vehicle which is stupid. A word of advice..make sure everyone is in the same pace when purchasing online because once they money is tsken out of your account they do not give refunds under no circumstances. Fyi...i am very annoyed and disappointed that a big corporation like this do not have anybody answering phone calls to help their customers or have any real ppl to chat with you neither.
"My name is sheylane anderson I have a membership since last year that I tried to cancel since our first visit . I know that is not a normal case o spoke with several people over the year on CUSTUME services and no one ever call me back and I was informed that I need contact corporate office . What I also did and no one never contact me back ether .
Me and my family want to cancel the membership just because we are physically unable to use most of the rides . We had been over the park and me my son and my husband we did not got on most the rides what only my small son did and can't ride alone . Well that was a very frustrating situation and my son especially take it very badly .
We love the parks we always plan to go and finally then we did was a very unhappy day! We walked several miles and tried all the rides and was able only to ride in maybe 2 or 3 of them . That is the only motive we need to cancel the membership . I did explain it on the phone several times . I need someone from the department that will be able to help me to contact me ASAP . Since I just ck my credit report and it is already apply that I did not pay you . Since that is a huge mistake I do t want to be need to contact my attorney. I want take care with you directly. And I am trying to do this since August last year."
I am a multi year season pass holder in NJ who is trying to get a reservation for the drive-thru safari. When I finally am able to get into the system it says there is a problem with my info and to contact guest relations. What a rabbit hole that is. 7 phone calls that go nowhere, no VM or live person, unable to find a valid email address, left a text message using their message system on web site,called corporate office and still got VM. And now my 4 year old who I promised we would go is crying because now we can't go.
Could you give me all that contact info I need to cancel my membership could you please give me the emails and numbers to call and text as well
As a season pass holder for 15+ years and now a membership holder I feel like Six flags should put payments on hold . A lot of people are out of work and with no money coming in including myself working for schools . I understand you have a business to run but without us people you don't have a business so let's help out the people without jobs currently. If Disney world can refund vacations through June 30 I'm sure Six flags can put payments on hold . Again without us six flags is nothing.
Hi Rachel, I'm going through the samething. They took out a payment and I couldn't speak with a live person only online chatting which is very frustrating. The rep I spoke with said you can put your account on hold for 60 days or cancel the membership with an early termination fee which is not fair. We didn't ask for this virus to outbreak, I have 2 kiddos with asthma and really doubt I'll be going after they reopen.
Wait how did you get to talk to somebody for the online chatting