We went to Six Flags Magic Mountain in Los Angeles area after being convinced to purchase a membership, "My bad". We're pushing 60 yrs old and I'm a disabled VET. The rides were entirely over the top to much for our bodies.
I respectfully requested a stop on the membership minus the visit.
They would not even consider it. Than, after the 1 yr agreement ends, I call and canceled the membership. But they continue to try to charge my credit card EVERYDAY since! It's been several months and they are still trying to charge us!!!! What a complete SCAM Six Flags is!!!! I'm trying to find an attorney to file a lawsuit against them now!!!
Because of our experience in the past when it was Wet N Wild, we purchased 4 platinum memberships assuming the experience would be the same. We're here on the hottest weekend of the year so far and extremely disappointed so far. It started at the gate trying to activate our membership. What should have been a 3 minute process (based on the people in front of us doing the same) ended up taking nearly 30 minutes. The initial attendant had no idea how or where to direct us to because Six Flags failed to send the email with a bar code. She directed us to wait in line at ticketing. Why? We already had our tickets. While waiting in this line, we asked Jakob, in new membership sales what to do and he directed us to member services who quickly took care of the issue. This could have been much easier if the first lady would have directed us there initially.
Once we finally entered the park, one ride is completely shut down and Bahama Blaster (one of the most popular rides) has only one track running. Six Flags, you had all winter to perform maintenance, please explain how two rides arent fully operational so early in the season? Extremely disappointing and seriously second guessing the purchase of 4 platinum memberships
EDIT - my step son was measured at the front and given a wrist band to show he's tall enough to ride all the rides. He rode two rides, multiple times without issue. We went to Bahama Blaster after I hyped it as my favorite. I sent him up to ride only to see him come down in tears 20 minutes later. The lifeguard up top said he wasn't tall enough! I spoke with Cole, one of the lifeguards on bottom. He told me there is a known issue with the measuring up top, took him up and let him ride. Thank you Cole! But...what is the purpose of the wrist band if they just measure again? Extremely disappointing experience today.
I did speak with the general manager, who I will not name here, and he was not helpful. He a slightly condescending attitude and seemed like he could have cared less about our poor experience. When I advised him of my review on Google, he accused me of "bashing" the place. Sir, giving a fact based review of my experience is not bashing but simply advising others of what they might experience if they choose to visit your park.
If we weren't going to New York in a couple months, I would cancel these memberships right now. I will be raising my concerns with the executive office in the coming weeks.
This was at Hurrican Harbor in Phoenix
I would have thought "hurrican" was more likely a southern way of saying hurricane.
Yesterday a woman and young man had incident where your employee ran into her and her daughters car.. Your park demanded the vehicle be towed off the lot before closing time . Then your people left them abandoned at the front gate with no shelter or concerns for safety! Single mom and a 10 year old that bought a season pass to boot.. I really don't understand how a family based them park can do that to people.
And it was at the Texas Arlington location.
I was stunned to learn that there is a corporate policy at Six Flags regarding hairstyles for young people working in the amusement parks. Calling locks on African-American youth an "extreme" hairstyle is offensive and discriminatory. Locks have been worn by people of African descent for hundreds of years. I'm an older white man and remember when the Beattle's first played in the US on The Ed Sullivan Show. There was outrage by older people about their hairstyles. It was idiotic then as it is now. Paying less than $9 an hour for temporary work for youth and asking them to change hair which to years to grow is shameful.
I had a fun time on the thrill coasters and liked the online ticket purchase but most all was ok or poor. The ride lines were too slow as the coasters are run with minimum capacity. Average one hour wait per coaster. Golith stopped while we were in line so we left. The facility maintenance was poor. The employees seemed sad. The credit card system at concessions was down. I liked the veggie food stand choices. Easy parking lot entry. The coaster rides are great but the park needs work. Ride operators took safety seriously. Your emailed survey system crashed on me.
I went as a kid when the park opened many times. Now I go to DL most of the time.
This park in New Jersey is one of the racist parks ever ....First of all after kicking my kids off the line at skull Castle ....and kicking us out for complaining.and then trying to take my phone out my hand and my badge .....And TELL ME THAT YOU HAVE THE RIGHT TO KICK THE ONLY 2 BLACK KIDS OFF THAT RIDE ....FOR NO REASON
I ASKED THIS 3 GUARDS FOR THERE NAME NEVER WAS TOLD BUT I HAVE PICTURE OF THE THREE ....THE 4 GUARD RAN AWAY .....SO I HAVE 3 PICTURE OF THESE RACIST GUARD ....I WOULD NEVER GO BACK WITH MY KIDS AND IF I KNOW THIS I WOULD NEVER EVER CAME THERE ...IF I KNEW U PAY THAT MUCH MONEY AND SELECT WHICH BLACK KIDS CAN RIDE ....YES AND THEY TOOK A PICTURE OF MY I.D OUTSIDE OF THE PARK WITH THERE PERSONAL PHONE SO I TOOK PICTURES OF THEM ...ALL THIS MONEY FOR THIS NASTY ASS GUARD AND NASTY PEOPLE WORKING THERE AND YES MY BOY ARE OVE 48 INCH AND ONLY 10 YEARS ... AND THE ONLY REASON WHY I GOT MY KIDS AFTER THEY WAS KICKED OFF WAS BECAUSE THIS PPL FOUND THEM AND CAALED ME .... COULD YOU IMAGINE HOW I FELT STANDING AT THE EXIT OF THE RIDE WAITING FOR MY BOYS TO GET A RANDOM CALL FROM SOME STRANGER ...THAT COULD OF HURT THEM....YES I WILL BE CONTACTING MY LAWYER AND THE COOPERATE OFFICE WHICH IS IN NEW YORK
Actually it is called Skull Mountain you moron. If you are going to be a winer baby get the name right
Why be disrespectful. It must be the park itself. Sad unprofessional and messy
Hey skip the name and address the racism. Is that why you are anonymous?
Actually it's whiner. If you're going to call someone out of their name get it right.
There should be a period at the end of that sentence. If you're going to be racist at least pretend to be intelligent.
You must live in the backwoods were your sister is your mother... Your the reason it still goes on in todays society
So your upset due to your 2 kids were kicked off the ride?
if your claiming RACISM.......I am sure that your a Democrat!
Hillary lost!! No one would get kicked off a ride for not doing anything wrong.
just go collect your WELFARE AND YOUR FOOD STAMPS, How does that sound? your screaming racism? Ok I will scream welfare dead beat.
The point is if your complaining about your kids being kicked off a ride? Then its simple.....Don't go back
Stop plating the Race card and grow up!
Hey don't put "End the Hate" and then spew hate. by the way you can't buy Park tickets with food sta
With all the errors in this comment you must be Republican. Go sue the school you attended because they failed you miserably. Do you kiss your significant other/sibling with that racist mouth?
And no unarmed innocent person would get shot by cops either, right? Wake up, we live in a racist world.
I took 8 kids to six flags discovery kingdom in Vallejo this past weekend. as we stood in line an ignorant Racist woman called my kids and I the N-word because my nephew apparently cut in front of her. I immediately went and told one the attendants at the ride to get security and get her out of the park assuming they had a basic no tolerance policy for this and realized the potential blow back - several families heard her yell it out.
To our surprise a couple of hours later my nieces stated that they ran into the same woman again while waiting in line for the bathroom. The woman and called my 17-year-old nieces horse faced N word. When security was called over to the 2nd interaction with this woman they took the side of the women and said my nieces were causing problems and ended up kicking my niece out of the park.
I've called the actual park as well as the corporate office of Six flags every day since and can't get a callback. I actually spoke to what I thought was a very kind and understanding representative at the corporate office on Monday immediately after the incident and he promised to get my info to the right person and promised a callback. I haven't heard back at all. I've left 4 messages to no prevail. The lack of response tells me that racial slurs and mistreatment of your MEMBERS or anyone for that matter because of the color of their skin is not a priority of yours or something you take seriously. If it was you would be responding to the many claims I've read on this feed including my complaint with concern and attention. This is unacceptable !!!
With our current President how do you expect people to behave? All forms of kindness and courtesy are long gone.
I hope this matter is addressed soon. As a woman of color and living in a country that claims to have "justice for all", this incident is unacceptable. Although the park can not controll what people say, the park should enforce a policy to respond to how people interact, rather than kicking the teenager out of the park. Again unacceptable! Corporate what is your response?
im glad that six flags dont own kentucky kingdom six flags is the worst
This just happened to me and my family yesterday. A white woman was mad because the kids used their fast pass that the guest relations supervisor gave and she called security and called the kids the bword and she didn't feel safe around those people. They kicked us out an band me for a year and I'm like what did I do they never said. They allowed the white woman to stay in the park and continue on with her day so she can feel safe.
What's the b word?