"My name is sheylane anderson I have a membership since last year that I tried to cancel since our first visit . I know that is not a normal case o spoke with several people over the year on CUSTUME services and no one ever call me back and I was informed that I need contact corporate office . What I also did and no one never contact me back ether .
Me and my family want to cancel the membership just because we are physically unable to use most of the rides . We had been over the park and me my son and my husband we did not got on most the rides what only my small son did and can't ride alone . Well that was a very frustrating situation and my son especially take it very badly .
We love the parks we always plan to go and finally then we did was a very unhappy day! We walked several miles and tried all the rides and was able only to ride in maybe 2 or 3 of them . That is the only motive we need to cancel the membership . I did explain it on the phone several times . I need someone from the department that will be able to help me to contact me ASAP . Since I just ck my credit report and it is already apply that I did not pay you . Since that is a huge mistake I do t want to be need to contact my attorney. I want take care with you directly. And I am trying to do this since August last year."
I am a multi year season pass holder in NJ who is trying to get a reservation for the drive-thru safari. When I finally am able to get into the system it says there is a problem with my info and to contact guest relations. What a rabbit hole that is. 7 phone calls that go nowhere, no VM or live person, unable to find a valid email address, left a text message using their message system on web site,called corporate office and still got VM. And now my 4 year old who I promised we would go is crying because now we can't go.
Could you give me all that contact info I need to cancel my membership could you please give me the emails and numbers to call and text as well
As a season pass holder for 15+ years and now a membership holder I feel like Six flags should put payments on hold . A lot of people are out of work and with no money coming in including myself working for schools . I understand you have a business to run but without us people you don't have a business so let's help out the people without jobs currently. If Disney world can refund vacations through June 30 I'm sure Six flags can put payments on hold . Again without us six flags is nothing.
Hi Rachel, I'm going through the samething. They took out a payment and I couldn't speak with a live person only online chatting which is very frustrating. The rep I spoke with said you can put your account on hold for 60 days or cancel the membership with an early termination fee which is not fair. We didn't ask for this virus to outbreak, I have 2 kiddos with asthma and really doubt I'll be going after they reopen.
Wait how did you get to talk to somebody for the online chatting
Everyone should boycott Six flags for the remainder of 2020 even when they open.
Today, May 23, at approximately 11:15am, I spoke with Six Flags Arlington Supervisor and Manager (Nellie( regarding the unauthorized deduction from account.
Due to COVID -19, parks are not in operation verified per Six Flags website. I Requested a full refund of the approximate 3 months lump sum deducted. Nellie apologized but stated deductions are with a third party. That's not my issue, because the agreement is for full access during operation. Therefore, the agreement at the time of signing does not provide Non refund able information in a Declared Pandemic Nor financial refund policy in an Pandemic with a THIRD PARTY. Six Flags and affiliates should immediately reverse full amount to all membership and season pass holders immediately. Families are experiencing MAJOR CRISIS how considerate is this action of Six Flags and this Third Party whom she did not know. Nellie also stated by the way I am corporate office too. I'm taking all corporate calls????? Good
I agree! Y'all are stealing money from us now. I think this should be taken to the news or Trump. This is not cool!
I received the same response. The I spoke to stated she was the manager and there was no one else higher than her position. PLEASE.
Nobody answers the phone or emails.
I'm tired of waiting for the park to reopen. I and others who want it, should get our money back for the months we did not use our memberships. Contract or no contract. Now! You're stealing money from us!!! Open the park or give me my money back. I will talk to the president of six flags, if needed. I understand you're trying to keep it safe. But y'all had atleaste three months now. I was told mid may you would open. I'm so upset! My friend bought a season pass. He wants his money back too. The last time i used my card was march. We should get our money back after that. It's really not fair. Open the park or give me my money back. This is ridiculous!
Please answer the phone, took $400 from my account!!!
Disney already adopted the practice of delaying payment for Covid-19. Six Flags, do the same please.
I'm getting cheated by six flags im calling corporate
How do you contact a live representative at Six Flags during this Pandemic? Trying to see if they will wave two months on my membership since we can't use it due to the shut down.
Bought 4 memberships the end of January went to the park February When March payment now they are charging me for March payment plus a reactivation fee of 40 and my March payment nothings changed on my account.First payment no problem.Feels scamish to me.I emailed them and said I need to update payment info and they can't waive the reactivation fee. Can this happen again I don't trust it now.At a loss.
Disgusting ! They should be ashamed of themselves!!
I had the worst experience in my life. I was sent an email saying to bring a friend for free and when I get there they said that was not an option. (Mind you I was not the only one complaining about receiving that same email). So I said fine I will purchase a ticket for my my daughters 10 year old friend but I would like the 25% discount since one of the perks with the membership was 25% off friends tickets and they said I would have to pay adult price for a child if I wanted the discount so basically I still was not getting a discount. I got upset and asked for the manager who was even more rude. After all that I agreed to pay the Adult price with the 25% discount. I walked away from the window because I was frustrated not realizing that I did not grab my ticket and when I went back 5 seconds later he refused to give me my ticket since I walked away from the window. I asked for him to refund me my money and he refused he then called security to escort me off the property. WORST SERVICE EVER I ADVISE EVERYONE TO JUST DISPUTE ALL CHARGES WITH YOUR BANK AND CHANGE YOUR ACCT INFO. I REFUSE TO PAY THEM ANY MONEY. Don't let me forget the only reason we went here was because it was my daughters 5th birthday and she wanted to see the dolphins and butterflies. My kids were so excited and were so upset about this.
I say we go into a class action lawsuit. I'm having the same issues, and it looks like everyone else has been as well.
Yes let's do it
I'm with you. I hate magic mountain. No amount of money can repay for them making my daughter cry.
Go into your local employment office and open a claim to talk to the employment commissioner. They will set up an arbitration and they will be forced to pay up
I'm with you - let's do a class action law suit!