Information, reviews and public commentary for US companies


Six Flags

1540 Broadway, 15th Fl.
New York, NY
(212) 652-9403
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WSA - 2 h ago


Message Text

I received an email with an offer which included a free bring a friend to Fright Fest at the VIP Flash Sale. The were no excluded dates listed anywhere on the email. Renew during the Flash Sale and we'll give you the following BONUS Pass Holder benefits: Bonus Fright Fest Ticket Bring a Friend to Fright Fest free when you buy during the sale. A learn more button was included which says: Access denied - You are not authorized to access this page. I am extremely unhappy with the customer service I have had the 3 times I have called into guest relations today (voice mail until 6pm), membership services (Ryan), and guest service (Carolyn). Unfortunately, I promised a little boy who has never been to Six Flags that I would take him today. I knew when I bought my passes during the VIP sale they included the bring a friend free for Fright Fest. Now the only option I have under benefits is the $49.99 option. I was told this offer has expired even though it was not clearly written anywhere on the email which was sent. My family of 6 has had season passes with Six Flags for over 7 years and I am appalled at how they are doing business today. A company who claims they care about customer satisfaction would not behave in this manner.

Thank you for your note!

This message is just to confirm receipt of the comment you recently left on the Six Flags Over Texas website about season pass special offers. Your message is being forwarded to the appropriate department and you will be contacted as soon as possible (definitely within seven days, but usually much sooner).

Thank you for your message, and have a great day!

Message Category

Season Pass Special Offers

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JP - 1 d 11 h ago

Need to speak to someone immediately. One season pass was renewed automatically without consent. I no longer live in the area and have not been to Six Flags Great Adventure in Jersey for over a year. I don't want to hear that I clicked checked off the box to continuously renew (which is not the case). I need someone to call me back. I just left a message, today (10/19/17), so we can rectify this error. Please call me. Thank you.

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Anonymous - 21 d 4 h ago


I purchased 7 passes on Sep 4, 2017 and have received nothing further except for a purchase confirmation. I am trying to follow up with someone to find out the status, and cannot get to a human being. Every attempt takes me to a web page, a menu, online complaint pages.....but all are dead ends as far as getting to a person who can actually help me. Absolutely terrible customer service. It cost me $511.00 for 7 passes that I am still waiting for. Help, Has anyone been able to get a phone number that takes you to a person!!!

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anonymous - 6 d 12 h ago

Take your confirmation email to the park they should process your pass there.

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DH - 8 d ago


Horrible customer service. On hold for an hour. I just want to return a flash pass to them. I will never visit a Six Flags attraction again.

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Anonymous - 9 d 2 h ago


They are real assholes

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Disappointed Jo Ann - 11 d 7 h ago


I sent an email about 5 weeks ago and it was never answered!! There was an email that they would get back to me , but that never happened. I have tried to call the local Great Escape in Lake George and that is impossible. The phone number never connects you to a person. I really I am so disappointed in your lack of professional management and want to speak with someone. I am going to start to post my questions and concerns on facebook to see who else finds your lack of customer service a huge problem!!

Sooooo disappointed!!!!! Take some important lessons from Disney regarding customer service.

Jo Ann


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Anonymous - 15 d 13 h ago


I have been trying to cancel my memberships since August 27 2017. I have called and got the run around and have been told you can only cancel online which I have tried to do several dozen times and it wont let me. I cant reach a real person . And when I do theyvte me that i can only cancel online. What kind of dog and pony show is this?

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Janine - 14 d 10 m ago


Me 2! Pretty Shady with all the money and time I have spent over the years. I'm very disappointed and disgusted. You are only repeating the sam e behaviors that we are seeing in our country on a daily basis. Pure Greed!

I want my money back because surely we can't even use a calculator to count how much profit the executives have made off the consumers. You should be ashamed of yourself! Devastating hurricanes all over the nation and families/friends affected.

How dare you give a speech about a membership people can't even use nor want/can't think about during these times. Disgraceful

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Amanda Schrader - 17 d 4 h ago


I took my 5 year old daughter to Six flags over Texas last saturday, Sept 30th 2017. She is right at 42 inches tall and will ride anything it is legal for her to ride. When we got to the Titan, the post outside the ride measured 42 in. She rode it but the restraint was a little loose and I kept my arm tightly across her chest the entire ride. WE did not get back on. Later in the day, I picked up a brochure for the park and to my near heart attack saw the height requirement for the ride was 48in. Unfortunately there are only teenagers around the park to address safety concern with and I had to email the MAJOR safety oversight back in the next day. I received a very tepid nonchalant email back that the "oversight" had been corrected. Really? This is SIx Flags not some fly by night carnival. How did this massive safety breach occur? Why was I the only person who noticed or cared? I have loved Six Flags my whole life until this.

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Anonymous - 17 d 6 h ago

My husband and I went on 10/2/17 we purchase beer on separate cards, this morning I saw were they charged my card twice as well as his card twice, when you are trying to reach anyone at the numbers provided you only get answering service which no one return calls. I think this should be investigated by FOX5 news or a class action law suite, I guess this is what you get when you have children running the place with no mutual minded leaders or corporate supervision.

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Morgan (pissed off mom) - 18 d 7 h ago


September 30, 2017 I took my son for his 7th birthday plus his 3 friends to six flags in Maryland. I spend $189.00 for these tickets. Once we arrived to the park we got on the tea cups (THAT WE WASN'T EVEN ABLE TO RIDE BECAUSE SOMEONE GOT SICK AND MADE EVERYONE GET OFF) and while on the ride my bag was stolen, which had my wallet, cash $200.00, drivers license, bank card, my sons phone, car keys plus his friends spending money. I'm deeply hurt and disappointed that ALL MY STUFF WAS STOLEN plus my sons birthday was ruined. and we didn't ride any rides. I WANT MY STUFF AND MY MONEY BACK SIX FLAGS WILL NEVER SEE US AGAIN

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LaMont Lankford - 80 d ago


I visited Six Flags with a group of USA Boxers that I recommended to the park. While at the park my phone came out of my cargo shorts pocket and drop right before you come in to get off the ride. After getting off i reported it with lost and found and i went back to the ride where it fell out and I could see it right next to the fence, and it's not like I didn't know where it was i could see it and my wife even called it and we could hear it ringing. I fill as though I shouldn't be treated like a kid by some kids, mistakes happen and I knew where it was. Whats wrong with having some one come to help me. There was maintenance guys walking around and where it was it would take 2minutes to get it, but now I'm waiting and they don't know when anyone will do a sweep to retrieve it!

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lamont lankford - 79 d 6 h ago


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d.r - 22 d 9 h ago


you didn't name the park

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Akeisha - 74 d ago


My daughter attended the park Saturday along with another friend. Upon approaching the entrance, she was stopped by a ticket guy who signaled a security guard to ask if she was allowed to have on a shirt. It was a shirt that wasn't disrespectful in any way. It was not vulgar nor pornagraphy. It showed the backside of a rapper Nikki Minaj but no explicit pictures. She said the security guard pulled her to the side. He told her she would have to put on another shirt. My daughter asked if there was a complimentary shirt she could put on but was ignored. She asked again and the security guard asked someone else. They told the security guard that he could probably find another shirt at a different location in the park. The security guard said he didn't want to walk that far and proceeded to take my daughter to the gift shop where the cheapest shirt there was $17. He told her she could use her membership to get a discount but the shirt still rang up the same. Hmm sounds like six flags needed my teenage daughters money pretty bad huh?! She said the security guard then stood outside the bathroom and waited on her. She said she felt like crying, she was embarrassed and felt as though she was a terrorist. After changing shirts she had to walk back to another location to get a ticket for her shirt to pick up later. I don't appreciate my child being intimidated by someone older than her and bullied into spending her money. Furthermore buying the shirt left her without anymore money to buy beverages to hydrate which is also a health concern for me. I would suggest you prep your staff on how to handle these situation. Not every child is there trying to cause trouble. All my child was doing was TRYING to enjoy a Saturday with her friends but it quickly got interupprted by a rude son of a bitch. This is poor poor customer service and a form of bullying. If I had a name I would definitely put it on here but for now I'll be sure to send my complaints to the highest person in charge and spread the news on how my daughter was treated. I also contacted Fox 4 news because there's no telling how many other innocent Mike mannered teens that have been scared and treated as if they're nothing.

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d.r - 22 d 9 h ago


You never named the park

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MEGAN SZPER - 67 d 7 h ago



Flagged for review. 
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D.R. - 22 d 9 h ago


Well you know how the customers feel no different than you. Every company has a way to speak to someone in Corporate. Dell is the same. These owners are making billions and hiding from the customers at the same time. There should be a US law that mandates all companies in the US must have corporate or complaint access by phone.

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Judy - 49 d 9 h ago

Very disappointed in Six Flags over Texas. We are Gold Season Pass holders who have been through two separate evacuations from Hurricane Harvey. We finally made it to Dallas and wanted to give our kids a day to forget about what we have been through and what we will go back to. One thing we didn't think to grab on our way out of our flooding house was our Six Flags passes. I called the park and explained our situation but was told I would need to pay for duplicate passes. I submitted a comment through the website once again explaining our situation and this is the response I got -- "Thank you for contacting Six Flags regarding your concern. I do apologize for any inconvenience. Unfortunatley as far as replacement passes go the policy hasn't changed." With all the expenses we are facing, I don't feel we can do that at this time and am sad that Six Flags couldn't be more accommodating. I guess we will head to the Dallas Zoo instead, which is offering free admission to evacuees. We certainly won't be renewing our Six Flags season pass.

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D.R - 22 d 10 h ago


That is sad. Six flags is making millions every day. I think it depends on the park. because not all parks are that much in greed. And Six flags has never had a way to contact corporate office. They are the worse when it comes to that. The owner naturally is a Republican conservative so as our Republicans in the US Government are, naturally corporate conservative Republicans are the same. This should make you want to vote Democrat. They have more compassion

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Natasha - 25 d 10 h ago


I took the kids to SixFlags yesterday. While in the line I saw these 2 little boys getting on the Texas Giant. I then see the 2 seat attendants ask the boys to get up so they could recheck their height. They were barely tall enough by about 1inch. So as the 2 boys get back in the seats. The two attendants Spent about 30sec making sure these 2 boys were secured about as secured as it was going to get. I feel they went above and beyond assuring the safety of these two boys. I'm a season pass holder and this is the first time I've seen this. I remember the first time I road the giant as a child. I'm pretty sure I remember every time I've road it. These boys arrived back safe and still properly secured and their reaction was priceless for their mother waiting for them. To the attendants Jordan and Maurice thank you for the exceptional job you did assuring their safety upon return.

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Irene - 27 d 5 h ago

Six flags New England: Iphone 7 plus (MN522LL/A black 128GB)was dropped on the superman ride on September 16th, 2017. Security would not get the phone even the park was closing. Moreover, even though the phone was visible and could be obtained, security forced us to leave. In addition, we forced to fill out the lost and found form and promised to contact as soon as possible. Its been already one week from that day, there is no respond on multi messages sent to them.when finally we found alive person to talk on the phone, we were told that tomorrow, on Sunday, September,23rd, they will start searching, which i barely believe. The service is horrible.

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Lisa Campbell-Young - 41 d ago


Six Flags New England: 550.00 Iphone6S dropped on the Batman ride. Security would not get the phone, even when the park was closing. Forced us to leave when the phone was obtainable. Made us fill out a lost and found form - when the phone was not lost we could clearly see it and they would not retrieve it. They promised to return it and mail it to us in the morning and its been 6 days and we have not seen it. We have left 10 messages without a return call. We have called and been on hold OVER AN HOUR without someone answering the phone ! We have emailed without a return email ! The phone was a month old and had family pictures and valuable information on the phone and it was 550.00 in value !! Nobody will respond at all and they wouldn't even help us when the phone was visible !!!

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Carol Burnes - 42 d 19 h ago


Six Flags Great Adventure (Jackson, New Jersey) helped my family and I. they gave us TREMENDOUS service. The employees were so helpful and were incredibly kind. I spoke to one supervisor after I dropped my phone off a rollercoaster and she was able to tell me where I should go for more information on retrieving it. I recommend this park to everyone i know when it comes up in topic. Outstanding service and amazing rides!!!! Cannot find this service anywhere else.

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