Information, reviews and public commentary for US companies

 

Six Flags

Rating
0.507246
Web
http://www.sixflags.com/
Address
1540 Broadway, 15th Fl.
New York, NY
10036
Phone
(212) 652-9403
Twitter IDs
@SixFlags
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Jill Hamlet - 61 d 18 h ago

0

Six Flags has the WORST regard for customer support in recent memory. Synopsis: I have a charge from Six Flags on my credit report from a membership that was cancelled. After leaving 4 messages to the phone number provided (that no one ever answers) over 2 weeks, I have yet to get a response. I called the corporate headquarters in New York finally and spoke to someone who had not a clue with whom I should speak but promised she's "try really hard" to get someone to call me back. I am beyond frustrated and will never give another nickle to these scam artists.

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Anonymous - 24 d 7 h ago

What is the corporate number I need to call and can't find it

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laliz2783 - 22 d ago

0

(hidden)

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Anonymous - 13 d 38 m ago

hi i found this number I hope it helps you

(hidden)

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Anonymous - 2 d 18 h ago

Its useless no one answers

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Frustraed - 2 d 18 h ago

To contact any one is a run around with no results!!!!!!!

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done with six flags - 7 d 17 h ago

0

Thank you for your note!

This message is just to confirm receipt of the comment you recently left on the Six Flags Fiesta Texas website about . Your message is being forwarded to the appropriate department and you will be contacted as soon as possible (definitely within seven days, but usually much sooner).

Thank you for your message, and have a great day!

Message Category

General Comment or Complaint

Message Text

You should be ashamed 'operating' a park such as Fiesta Texas! This place is a rip off! There is always so much urine and feces in the restrooms flooding the floors! The trash cans are always overflowing and the employees are SLOW ASS IDIOTS THAT COULDN'T CARE LESS HOW MUCH ANYONE SPEND OR HOW FAR ANYONE DROVE TO BE THERE... SEEING AS HOW THEY TAKE THEIR SWEET ASS TIME AT EVERYTHING! WAITING IN LINE FOR A FUNNEL CAKE FOR 1.5 HOURS!!!!! FUCK YOU SIX FLAGS! FUCK FIESTA TEXAS AND THE ALWAYS CLOSED DOWN RIDES AND GAMES! INSTEAD OF FIXING ANYTHING YOU JUST TAKE IT OUT OR APART OR CLOSE IT DOWN PERMANTLY. YOU ARE A JOKE AND YOU KNOW YOU ARE. YOU HAVE TO HAVE MORE DEBT THAN PROFIT BECAUSE YOUR PRICES ARE THE SAME AS DISNEY AND BUSCH GARDENS! LOL..... YOU CAN'T BEGIN TO COMPETE WITH THEM! YOU NEED TO WAKE UP AND SMELL YOUR OWN SHIT, CAUSE YOU ARE FULL OF IT, AND SO IS THE RIP OFF PARK YOU CALL FIESTA TEXAS! PEOPLE HAVE HAD ENOUGH AND ARE JOINING TOGETHER TO COMBAT CROOKS LIKE YOU! YOU'RE GOING TO HELL AND YOU NEED TO REPENT AND GET IT TOGETHER .... YOU'VE SPEND YOUR LIVES STEALING FROM PEOPLE!

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Anton. - 13 d 24 h ago

0

It sims like six flags running scum business. It is literally impossible to cancel membership, and customer service is below zero. There no chance to talk to alive person over the phone, and message playing that they handle cancellations only on website, and website is not working for cancellation ether. May be it is by design, so to sell their membership, and done with it. Pretty sure some people would forget about, and they will bill them anyway. Very lame stile in dealing with customers. The only person I was able to talk to is collection service, but even that person admitted that their system not working. Even corporate number on this page (hidden), no people. May be time to initiate class action against this rip off scum. And parks overclouded, with impossible lines, just ridiculous as it can get. Very bad bad business. I'm really disappointed. There plenty local theme parks, with much better service.

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Kyle curtsinger - 19 d 15 h ago

0

Me and my family of 4 went to vacation at six flags atlanta. We paid 256 for the tickets. We got there at 11am we got in line for 1 hour 45 mins got to the front of the line they shut the ride down for technical reasons.. next tried to get something to eat waited 1h30 mins cost 54 dollars so now I'm out over 300.. went to the joker finally got on it after a hour of waiting.. lastly kids got on a coaster waited 1h30mins then it started raining so they shut it down so I payed over 300 dollars, 6 hours away from home and actually rode only one ride witch was the joker left at 6pm.. WILL NEVER GO TO SIX FLAGS AGAIN ATLANTA OR LOUISVILLE...EVER

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Douglas Dickson - 22 d 19 h ago

0

I have been a season pass holder on and off since Six Flags Great Adventure opened in 1974. The last 4 years I have had a pass every year. I am also a stockholder. Regrettably, I am starting to believe I made a major mistake investing in this company. The customer service is horrible. The company promised that their would be upgrades to the new ticket options only after I signed up for the Diamond Elite membership, I was told too bad, there is a glitch somewhere, we can't figure out where and we can't help you. Great Adventure blames corporate but corporate can't be reached by phone and never returns calls. Also, I have left messages with investor relations but they don't call back either. No one answers any of their numbers, just answering machines. What a joke of a company! Great way to treat someone who is a stockholder.

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Anonymous - 28 d 18 h ago

0

This is Donna smith I want to cancel my passed I have been paying for. If you take another penny out of my account I'm going to ducking sue six flags.the pass to weeks you have taken 150.00 out of my account. It's time to stop my kids hate Six Flags. I expect a call from someone there . My # (hidden)

Donna Smith

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Anonymous - 30 d 14 h ago

I am still in the process of getting my fucking membership canceled because their website is confusing I don't even have a card anymore and I've been charging me since a year and a half ago including when Six Flags in St. Louis was fucking closed I am never purchasing from them again and if they don't cancel soon I will get third parties involved!!! What they're doing should be illegal the way they handle customer service they don't handle anything they don't help anybody

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EXTREMELY FRUSTRATED - 44 d 8 h ago

0

I am so extremely frustated!! Reading all these reviews makes it that much more worse wishing I had read all these before I made the stupid mistake of going to Six Flags discovery kingdom in Vallejo, Ca. I have tried and tried to talk to a live person regarding my issues and there is no hope here. I always get directed to going to their stupid website and filling out a contact us section only for them to NEVER contact you. The entire experience at our visit was one I had to put on the YELP website. It was such a horrible experience and still continues to be a financial nightmare that I pray will stop. I tried googling the CEO and it appears to be someone named Don McCoy whom is no where to be found or reached to. I waited in an extremely long line to get season passes, turns out I got redirected to yet another long line to get on their so called payment plan membership. Mind you I had my 81 year old mother joining us and my semi-patient 10 year old whom was just wanting to go in. Sun starting to beat down I am yet waiting in another line just to be given a laptop to choose the passes I want. People are waiting in line behind me, the gal basically was on her own computer behind the window while she had me standing there reading off their laptop. I got charged for the flash pass in which after the entire messing with the laptop and having people getting frustated all around me, I begged her to just do it for me. I am now stuck with flash pass I didnt want and got charged $376! for one i couldve done the process at home or on my damn phone if i knew waiting in line meant i was just going to be given a laptop! That is the stupidest process ever... my mom was forced to buy a season pass... i can literally go on and on... it was and continues to be a nightmare... will i ever get customer satisfaction with all this???? WHERE IS THEIR SO CALLED CUSTOMER SATISFACTION GUARANTEED ACTIONS...OR ARE THEY JUST WORDS OF BULLSHIT TO GET YOU TRAPPED AND TAKE YOUR MONEY!!!!

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Mike Masters - 35 d 18 h ago

0

I had the same issues it appears 6 flags does place a priority on customer service

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Mike Masters - 35 d 18 h ago

1

Do not buy a season pass from Six Flags they will quickly take your money and immediately activate your pass but make it next to impossible to cancel the membership. I was on the phone over one and a half hours do to their website issues and was told that six flags could not cancel my membership because I had to do it online. After I explained that I couldn't because of their website I asked for a supervisor, at that time the rep finally admitted she could cancel it for me but then informed me it would take effect in 45 days so I would have to make two more payments.It amazes me how 6 flags can immediately start your membership but take 45 days to cancel it. I hope this company goes bankrupt.

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Kathy Murray - 43 d 12 h ago

0

why don't you reopen Geauga Lake Park Aurora Ohio Its a beautiful park with a lot of history to it. They have a campaign going to reopen it. It would be nice if it would be reopened.

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Anonymous - 51 d 26 m ago

Trying to speak to A Person is totally impossible!!!! I've tried calling every number to Six Flags over Texas . I have two simple questions that I need an answer for ! Wow - reading all these reviews apparently it isn't just me that can't get a person or response !

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Jolene Kane - 56 d ago

0

I have email Steve Martindale, president of six flags over Texas over an issue I am having. Does he not respond back to his emails!

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Amber Thomas - 70 d 15 h ago

0

I am a single mother and a widowed Army wife my husband was injured in Iraq and later passed from his injuries. While my husband was alive our family tradition was to spend super bowl Sunday at Magic Mountain. We would take a few days off work and drive up to LA and make a mini vacation out of it. This is something our family looked forward too every year. Trying to keep our family tradition I took my children back this year. It took some planning as I am down to one income. We were all so very excited, planning which rides we would go on first, which was the best way to navigate the park and so on. We decided to go on Tatsu first in memory of their father as Tatsu was his favorite as well as mine. We got there early, we waited at the gate, got in first and took off for Tatsu. We made it on and as the ride started we all yelled with joy TATSUUEEE!!!-Another tradition.. While the ride climbed to its highest point it started to shake and then came to a complete and sudden stop. I thought OK well, it's nothing and we will be on our way shortly. After a few minutes I grew more nervous because a lot of things go through your mind when you realize you actually have no control of your life or your children's while on that ride. A few more minutes went by and my ankle became very sore due to the strap that goes around your ankle. My nervousness started to show and my children started to become frightened as well and my daughter began to cry. A young lady came climbing up the stares on the side of the ride and told us they are not sure why the ride stopped it stopped on it's own and we may have to be evacuated off. She began to ask everyone's names. At that point I honestly felt like she was collecting our names in case it goes horribly wrong and we all die; they would know who died on the ride. I began to have a panic attack and started crying uncontrollably. Thinking my God what's left of my family is on this ride with me - my children - As soon as she collected everyone's name the ride started and took off! It was the most single terrifying ride of my life I cried the whole way through and while getting off. I had to visit first aid after the ride. Security then drove my family and I to guest service. At that point my whole day and mood was shot! I was visibly shaking and not feeling well. I explained to guest services what had just happened and that I could not finish the day due to the ride failure and my panic attack. Alex the "lead" has absolutely no compassion and HORRIBLE customer service. He was very rude and short. He told me that because my tickets that I purchased online said no refunds. That was it. When I asked to speak with someone higher in management he told me he was it. When I asked for the corporate number he told me he could only give me the number to the park. I grew impatient and very annoyed. I could not believe after what I had been through he would treat me in such a manner. I said you may be hearing from my Lawyer and he said in a very snotty tone if you're going to talk legal then this conversation is over. I just wanted what was fair! I did yell at him out of anger and I do apologize as that is not lady like. He told me the only thing he could do was to give me passes to come back but they expire this year. That was not going to work. I took 2 days off of work and my children missed 2 days of school for this day. I also could not afford to take another trip to LA in the later part of this year and at that point was ready to never come back to Magic Mountain again. He told me I could give them to someone else. I asked him how that could be when the tickets say there nontransferable in writing just like it says no refund in writing on my tickets. Now, I feel he was picking and choosing which rules in writing he wanted to break. Not OK if you are going to enforce the rules then it should be all rules don't you agree? So he then told me all he could do now was to give me a few fast passes to a few rides. Great, I could not ride any more rides but that's what I got and sent on my way. Trying to salvage what was left of our vacation we went to get some lunch off of our dinning bracelets. Mind you this was our first stop for food - I had on my bracelet 2 meals and a snack with all day refills on my cup. The young man at Jonny rockets messed up the order after he scanned my bracelet after trying a few times and 3 more scenes he gets help. The person comes and tells me I have already used all of my meals and my snack! Are you kidding me?? He just scanned my bracelet 4 times I haven't got any food and I was just traumatized and treated horribly and now this! They figured it out but had to write on a paper that I still had my meal and snack and to call Jonny rockets if anyone had a question. That turned out ok but still, I paid over $400 just on tickets and food bracelets to have a horrible experience. I feel you guys should know how your faithful customers are being treated. I don't want to give up on Six Flags but I do feel that was probably our last visit to Magic Mountain. I also have developed a bruise on my ankle from the strap. I am not seeking compensation for that as that is sometimes what happens when riding rides. But, please mind you we were stuck long enough for a bruise to develop and it seemed like forever. It was traumatizing. What I am asking of the corporate office is only my refund on my tickets as I was forced to stay or waste my hard earned money. We ate the food from our bracelets so to be fair I am not asking for a refund on that nor parking. I am also asking that you train your "LEAD" the one who represents the highest management on site on even just basic customer service because he is lacking big time. I will say that my daughter and I stopped to get some henna done because there was not much we could do while my sons tried to enjoy the lesser of the scary rides. The henna lady was wonderful she has excellent customer service and was very compassionate. She gave me a discount due to my horrible experience. Kudos to her- she should be your lead; much better representation of your company.

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Robin - 77 d 12 h ago

0

Me and my family have had memberships since 2016 going on 3 years this year I decided to cancel them as we barely ever have time to go to the park which is an hour away. well I've been trying to cancel since December 2017 even gotten an offer to get 3 passes for less than $10 a month I also no longer have the extra money to pay for the passes I checked my bank account today and I am still being charged 2 months later. I've tried calling the number listed for six flags New England and every option I picked gave me the same message to go online which gets me no where. I would really appreciate it if someone can contact me to get this resolved I'm being charged for something I don't use that I cancelled totally unacceptable and will be letting everyone I know not to visit your parks or to get memberships or passes as they will never stop getting charged and me and my family will never visit the park again!!!

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Wences - 83 d 17 h ago

0

To whom it May concern;

I have tried to resolve this issue for almost 2 years. Our family became season pass holder, 5 of us, on 2016 and signed up for the monthly payment plan using our credit card. We had an incident on Father day 2 years ago on which we were disrespected and treated extremely bad at your Baltiomre. MD park and left 30 minuts after we arrived. Right before we left I spoke with the Park Manager and asked him that our membership be terminated. He assured me that it was going to be.

in early 2017, I checked my credit card statements in depth and realized that nothig had ben done as far as stopping the automatic payments (my credit card also tried to reach out). I contacted your HQs, Baltimore park and spoke with at both places with your customer relations which assured me that it was going to be terminated and the charges would stop. I even wrote a letter, last year, to your new CEO Mr. Reid-Anderson but neither him nor customer relations had the courtesey to acknoledge my concerns and I am still waiting for a response.

Out of my 25 years in the service I have never experienced nor wiitnesses such a high level of mediocracy, lack of concern and disrespect.

I urged you to please reach out to me so the payments stop and this matter gets resolved.

Please reach out to me at (hidden)

Thanks

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Willie Dickfingers - 84 d 16 h ago

0

Dear Six Flags,

Maybe it's time to start reading and responding to your customer reviews. It would appear from the few comments that I have read, that you are intentionally running your company like a group of juvenile lifeguards who enjoy blowing the whistle for adult swim when there are no adults present at the pool. Or perhaps your parks are merely friendly cover for the petty crime syndicate you have created to bilk paying customers out of lost items and online purchases, one transaction at a time.

I will rue the day when you lose a class action lawsuit to which you will have to pay millions of dollars and be forced to stand out side for hours on end while eating a stale fifteen dollar hotdog, only to get on a ride that wasn't properly inspected, veers off its tracks and decapitates you. All to the sound of big splash and a cheer courtesy of the masses you chose to ignore.

Sincerely,

William Dickfingers

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Sherman Lee - 85 d 1 s ago

0

STOP !!!!! LOOK LEARN AND LISTEN to the numerous reviews posted below!!!!!! Clearly this Corporation does not value the paying customers. Guest Relations has reduced you to an e-mail address as several complaints revolve around no human being ever answering a phone. Personally 3 phone calls to The Guest Services Manager of Six Flags Magic Mountain in Valencia, Ca. produced nothing. As I advance to corporate and this web page I'm shocked by the repeatitive comments left about employees that are; evidence of criminal behavior, poor customer service and simply rude and or disrespectful employees. Some may embellish the situations but the numerous negatitive comments can only lead me to believe the majority of these situations are real. THIS IS NOT AN ENVIRONMENT I WANT MY CHILDREN AROUND!

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Crystal Moy - 85 d 19 h ago

I went to Six Flags for Halloween and it was pretty cool. But I think they might have originally gone overboard with some of their ideas; the rain put an end to that kind of fun however. And so I was "saved"- or according to me and what I said to my mother. Anyway, I was mildly disappointed at not being able to ride some of the coasters that had promised to be operational under those conditions.

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Jeff Brown - 94 d 4 h ago

0

I have a challenge for you guys. My family and I have been long time six flags customers here in st. louis. We often travel to chicago and atlanta to neighboring six flags parks as well. We absolutely love amusement parks. My issue is getting any type of customer service from the st louis park because its virtually impossible. My challenge for you is to pick up your phone right now and try getting anyone in st louis on the phone to discuss a complaint or issue. I have emailed, phoned, stood in line at guest relations for over an hour and get nothing. You simply cant get help. Now they are emailing me 3 to 4 times a day with an automated email that is threatening to collect a debt. It says to go on sixflags.com and click on "make a payment". When i go to sixflags.com there is no button that says make a payment so is this a scam mail? My account is automatically deducted so I have no idea why they keep emailing me. When I try to reach guest relations or anyone breathing nobody ever responds. This is the 4th or 5th time I've attempted to get in touch with them over the years and they never never answer. I did something a little crazy this past Friday. I called several other six flags parks across the country and I was able to speak with a live person in a matter of minutes. When I call st louis i get nothing. Accept the challenge. Try getting anyone in st louis on the phone. We truly want to keep being valued customers of six flags but if i'm not going to be treated with respect and hospitality then we will go elsewhere. Please respond. (hidden)

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