Information, reviews and public commentary for US companies

 

Southwest Airlines Co.

Rating
1.966574
Web
http://www.southwest.com
Address
2702 Love Field Dr.
Dallas, TX
75235
Contact
Gary Kelly
Role
Chairman, President and CEO
Phone
(214) 792-4000
Fax
(214) 792-5015
Employees
45,392
Twitter IDs
@SouthwestAir
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Anonymous - 4 d 19 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs.

Southwest Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

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Anonymous - 4 d 13 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full

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Jack - 4 d 16 h ago

4

Called Southwest Airlines Phone Number +1`888`742`0163, This involves more of a corporate response than Ontario specifically, but I had items stolen from my (checked at the gate) luggage--after some problems finding the right place to complain, I got a complete refund (I provided them with pictures and proof that I had ordered these items on Amazon) I really thought I was out the cost of replacement, but Delta Airways came through.

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Anonymous - 4 d 19 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs.

Southwest Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Southwest Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

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Anonymous - 13 d 11 h ago

(SPAM)

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Anonymous - 10 d 19 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know better now.///

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Anonymous - 6 d 19 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old

General profile image

Anonymous - 6 d 11 h ago

CONGRATS to Southwest! I just read the article on MSN about that couple that adopted a baby in November and on their flight, the attendants announced the special guest over the intercom and handed out napkins for the rest of the people on the flight to write down their best piece of advice to the new parents. That is such a heartwarming story in a world where a lot of the news is negative. So happy for this young couple and I hope that your team on that flight that day are honored for their thoughtfulness.

General profile image

Anonymous - 5 d 7 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know better now.. . . . . .

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Southwest - 5 d 9 h ago

4

(SPAM)

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Anonymous - 13 d 11 h ago

(SPAM)

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Anonymous - 10 d 19 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know better now.///

General profile image

Anonymous - 6 d 19 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old

General profile image

Anonymous - 6 d 11 h ago

CONGRATS to Southwest! I just read the article on MSN about that couple that adopted a baby in November and on their flight, the attendants announced the special guest over the intercom and handed out napkins for the rest of the people on the flight to write down their best piece of advice to the new parents. That is such a heartwarming story in a world where a lot of the news is negative. So happy for this young couple and I hope that your team on that flight that day are honored for their thoughtfulness.

General profile image

Anonymous - 5 d 7 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know better now.. . . . . .

General profile image

LF - 6 d 15 h ago

5

CONGRATS to Southwest! I just read the article on MSN about that couple that adopted a baby in November and on their flight, the attendants announced the special guest over the intercom and handed out napkins for the rest of the people on the flight to write down their best piece of advice to the new parents. That is such a heartwarming story in a world where a lot of the news is negative. So happy for this young couple and I hope that your team on that flight that day are honored for their thoughtfulness. I loved it so much!!

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james - 11 d ago

5

1-888/441-~7259 @ Good value if you know how to play the game. However, add all fees up and compare with other airlines as its not always cheaper. Here is what I recommend. Pay in advance for one checked bag and use that for your group if traveling in cold months

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Southwest Airlines Flight Ticket Bookng +1-888/441-~7259 Reservation / Cancellation Support Toll-Free Phone Number . Upto 40% Off 0n Domestic and International Flight .

Southwest Airlines Reservation Support Phone Number +I-888/441-~7259 .

Southwest Airlines Toll Free Number +1-888/441-~7259 .

Southwest Airlines Customer care number +1-888/441-~7259 .

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Anonymous - 13 d 11 h ago

(SPAM)

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Anonymous - 15 d 18 h ago

Additionally, I was on a flight with my daughter (from Disney, she was 9 years old) the flight boarded, was delayed so everyone got off then we reboarded. Once we reboarded we all tired to sit in the same seat however we moved rows due to our previous seats being taken. The flight attendant came up to us and asked us to get off the plane until they figured it out.

Southwest Airlines Co.:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Southwest Airlines Co. :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Southwest Airlines Co.:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Southwest Airlines Co. :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Southwest Airlines Co.:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Southwest Airlines Co. :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Southwest Airlines Co.:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Southwest Airlines Co. :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Southwest Airlines Co.:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Southwest Airlines Co. :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

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Booker - 16 d 7 h ago

1

I can't believe what just happened to me! My husband and I were set to take a flight and 3 days before I got very ill and was unable to fly. I called Southwest ( Customer Relations Department) immediately and was told (January 8 )2020 that I had a voucher for six months because I presented physician documentation. They also informed me that I had to wait until after February 4, 2020 to extend my husband's flight because he had to wait until his ticket expired since they were bought separately. I did just that and called on February 6th. I was then told once again both of our tickets were extended until August 2020. On February 7th (the very next day) I was called and informed that Southwest would only be extending my ticket 3 months as a curtesy instead of 6 months because they made a mistake (twice) telling me 6 months.

It didn't matter to Southwest that I sent them documentation, it didn't matter to Southwest that they misinformed me on 2 separate occasions that my extension was 6 months, it didn't matter to Southwest that I didn't want my money back, I just wanted to use the funds I already gave them. They have lost nothing because airlines book 20% over anyway. It didn't matter to Southwest that I am a loyal customer and a rapid rewards member. It didn't matter to Southwest that I already made reservations to our destination for July since they told me I had until August. So in essence, they took my money and I received no service. In essence they can misinform customers and just change their mine with absolutely no repercussions. This Is horrible customer service, pure greed, and an injustice. I never thought I would experience this from Southwest Airlines.

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Anonymous - 20 d 19 h ago

(SPAM)

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kyuwa - 17 d 18 h ago

you need to know we Americans don't need garbage like this. We respect President Trump. You need to get rid of these two books NOW. You will lose alot of people coming to your store. Shame on you. I'm from California. William Lynch .

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Anonymous - 20 d 19 h ago

(SPAM)

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Bikesh - 17 d 18 h ago

You need to know we Americans don't need garbage like this. We respect President Trump. You need to get rid of these two books NOW. You will lose alot of people coming to your store. Shame on you. I'm from California. William Lynch . You will lose alot of customers. We respect our President. Those two jackasses who wrote the books need to lose customers

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Robert Watson - 35 d 13 h ago

Issue with lost luggage. Arrived in New Orleans two days prior to cruise. Luggage not there. Completed incident report at baggage office there. Call the next day saying luggage found and that New Orleans office would contact me later to let me know. Never called. I called 1-888 number the next day (day cruise leaves) they couldn't reach the New Orleans office by phone so she told me to buy necessary items I needed and keep the receipts. I was able to buy a little clothing , a pair of beach shoes and toiletries for the cruise. During the cruise I received a message saying my luggage was at New Orleans office and I could pick it up when I returned. I was happy. Went to baggage claim office and they had shipped it off to some lost and found warehouse. Discouraging. Returned home and still trying to retreive my bag. Following instructions I went to Fed Ex and opened an account to receive my luggage. Gave info to 1-888 person and received a text from warehouse this morning asking for instructions to deliver. I am not able to open the website to give them instructions. I have to wait till tomorrow to contact 1-888 number to get them to help me contact them. It's been a frustrating process to follow. I will continue to try to get my luggage I just wanted to vent a little. The 1(hidden) have been courteous, helpful and understanding. Your New Orleans lost baggage office was not..

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Anonymous - 55 d ago

(SPAM)

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Pnney - 51 d 19 h ago

4

My son is active military, however SouthWest will only allow service members in uniform the perk of boarding early. My son does not travel in uniform as many military personal for various reasons. This is very upsetting, that SW Airlines does not care to recognize ALL service members regardless of attire! Other airlines not only allow ANY active service member to board early but offer free upgrade to first class! He will be flying other airlines

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Mike V - 49 d ago

Southwest who counted on our support when we were travel warriors has decided that after we retire they abandon our loyalty in our "Golden Years" they take away our senior fare perk.

When Southwest needed our loyalty we were there, once they no longer needed us they took away the only perk we could count in from them.

Very sad you abandoned us

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Anonymous - 38 d 20 h ago

I bought tickets for myself, husband, and daughter for Sept 7, 2017 to go from BWI to PBI. Everything was cancelled due to hurricane Irma. I paid a total of approximately $750 for the tickets. We were given credit toward a future purchase. We were told if we could not fly within a year, we would still get credit for all but $100 per ticket. No mention of time limit. I tried to purchase tickets and was told they would no longer honor the credit. You took $750 of my money without providing an

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Debra L. - 39 d 5 h ago

0

I bought tickets for myself, husband, and daughter for Sept 7, 2017 to go from BWI to PBI. Everything was cancelled due to hurricane Irma. I paid a total of approximately $750 for the tickets. We were given credit toward a future purchase. We were told if we could not fly within a year, we would still get credit for all but $100 per ticket. No mention of time limit. I tried to purchase tickets and was told they would no longer honor the credit. You took $750 of my money without providing any service when it came from an uncontrollable act of nature. Can you get away with keeping my money? Yes, but is it good practice toward three of your customers? No. Shame on you. Am I expected to want to now give you my business? Never.

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