Information, reviews and public commentary for US companies

 

Southwest Airlines Co.

Rating
2.030457
Web
http://www.southwest.com
Address
2702 Love Field Dr.
Dallas, TX
75235
Contact
Gary Kelly
Role
Chairman, President and CEO
Phone
(214) 792-4000
Fax
(214) 792-5015
Employees
45,392
Twitter IDs
@SouthwestAir
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Farrukh Ali - 1 d 12 h ago

Southwest is a great airline - it could be greater if it:

1. Allowed me to check in my luggage at the airport like other airlines and not have a 4 hour restriction

2. Enabled corporate travelers like me with an email reminder 24 hours before flight so I could check-in and avoid the

middle seat. Corporate travelers use Concur part of SAP to book travel. Concur does not send out reminder e-mail.

Southwest should get around Concur by leveraging my loyalty number and emailing me my flight details so it's a one

click check in.

Right now I have to remember the day I am travelling, then I have to set up an alarm on my phone so I log into

Southwest's website, I then have to fish for my Southwest locator number which is different than the Concur number

All to avoid the middle seat. PS; I checked in at exactly 24 hours prior and still got Group B. How can so many people be ahead of me when I really started pressing the submit key at 24 hours and 1 minute and kept doing it till it took the submit? Maybe the loyalty number should help me jump the queue if I travel a lot? Kind Regards FA

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rijbaklvr - 36 d 11 h ago

2

I fly Southwest more frequently than other airlines. That said, I am very frustrated and disappointed in the Early Bird policy. Here's why: I paid $25 for early bird out of Orlando FL. I was surprised when I got B11 for boarding but many people must have purchased early bird. I was ok with that. BUT THEN the B group is lined up waiting to board and they call for "family boarding". Wait! What?? I paid $25 to board early and a parade of people are boarding before me and they paid $0!! Now maybe if you're in Kansas City you'll get 2-3 families but ORLANDO? It was like a whole boarding group!!! The policy should read "family boarding after all early bird passengers have boarded" not just after the A group. I want my $25 back. I did NOT get the true early bird boarding I paid for! If you want to allow that many people to board before some early birds then create a formal family boarding option where those families pay $25 per adult to board early. This incident is making me think twice about flying southwest in and out of FL or any place that's a family destination.

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Anonymous - 27 d 5 h ago

0

You can preboard by telling the gate agent "I need pre board because I require a specific seat on the aircraft" - it's free. No earlybird required. The gate agent is not allowed to ask you about any medical questions.

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smayra - 17 d 18 h ago

5

On September 9th 2018 I took a flight from Fort Laudefdale, Florida to Orlando. Then a flight from Orlando to Islip NY airport. Due to inclement weather our flight was late coming into Islip airport arriving at 11:40 pm. I waited for my bag at the carousel and much to my dismay it never was transferred to The Orlando flight to Islip

The problem was my clicker to my garage was in the lost bag and I had no way to get into my home. I even tried to get a taxi and they were all shut down for the night as was the airport. I am 80years old and this event was traumatic for me.

My grandson from TEXAS ordered me a Uber and luckily my daughter in a different town from Lake Grove had an extra key so I finally got into my house 1:00 am.

No one at the airport would help me when I first filed a baggage loss and I was so alone.

Then when there did find my bag I had to go to airport to retrieve it and had to pay $1.75

What nerve. When your airline lost my bag and you make me pay to pick it up.

You have inconvenienced me greatly and I am very disappointed with your negative approach to helping me when I needed it. I repeat I am 80 years old.

I want to be compensated for the inconvenience and for the parking fee.ff

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Anonymous - 2 d 17 h ago

The early bird thing is really a joke don't buy it.

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JEANNINE R GATTO - 43 d 16 h ago

0

I would like to know what the SW Airlines Corporate Email address is?? Or even snail mail??

My problem is that I purchased round trip tickets for my 12 year old grandson to fly from San Antonio to Norfolk unaccompanied. He lives with my ex-daughter in law and her boyfriend. The day before his trip, they decided that he did not deserve the vacation...a Birthday gift. So Cancel it. Calling SW, I was told they would put the refund ticket price on my account for a future trip within one year. But...because the ticket was in his name, so would the refund be. I bought the ticket on my debit card, but they would not put the refunded funds in my name. What a Policy!! I want MY money. My grandson will not be allowed to use the tickets so over $400 is lost!! I will happily notify SW Corporate if I could find an address...Email or snail mail.

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david - 17 d 18 h ago

3

My family always take SW airline. We dislike when the vouchers is expiredthen there is no other way than to invalidate it.

WE HATE THIS POLICE.dx

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Anonymous - 2 d 17 h ago

That happened to a client of mine.. we wrote a letter and sent documentation about the incident to Swacustomerrelations and she got the refund because she bought the ticket. try that

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Evelyn Santos - 55 d 14 h ago

0

My husband and I had purchase the "early birds" at Southwest Airlines, from which I carry the reward membership, for all our flights in our vacation and had noticed that in Puerto Rico flight 6822 at 5:13am September 13, 2018 from Puerto Rico to Orlando, more wheel chairs than usual were to board the plane. On September 19, 2018, on our return trip, my husband and I were to board Flight #669 leaving at 12:30pm, to return to our home from Orlando to San Juan, PR. When we got to the gate we noticed there were on line 26 wheel chairs awaiting to be boarded in this plane. It is very unusual to see so many wheel chairs to be boarded. As we waited to be boarded, we saw these people getting off and on the wheelchairs to go to different stores. When it was time to board we had to wait for all 26 people to board and even when we had A20 and A21 for boarding, the front of the plane was full or "reserved" for people traveling with the supposedly "handicapped" persons, so we had to sit on the back. When we got to Puerto Rico the flight attendant requested all these 26 passengers to await in their seats because wheel chairs were coming to assist them. Every passenger started to leave the plane and since we where in the back we saw that all the "supposedly handicap" left the plane with the rest of the passengers. As I passed by the airplane door, the attendants were commenting that it looked like a miracle because all these passengers had left by their own feet and never waited for the wheelchairs. As we walked out the plane through the corridor we saw all the 26 escorts with their wheel chairs wondering what had happened that there were no handicap passengers to assist. Well there is a reason for this, in Puerto Rico "if you leave a door open for someone they will take it with no doubt", there is no morality or care other than themselves. This, being from PR is a shame for me. These passengers have discovered that if you ask for a wheel chair you will be boarded first in the plane and that way you do not have to pay the "Early Bird Fee", Not handicap ID is requested so this has become a "free for all" thing. and it will worsen. This has gone out of your hands. I, as a Southwest passenger, I'm very disappointed with your "sit where you want" control since this only prompts to this behavior. I will not pay Early Bird to be sitting in the back after all these inconsiderate, wise guys fool the airline with a disability that does not exist. Unless I hear that you are back to the regular assigned seats or that you have set strict measures to this, I will never fly Southwest again. Sorry because I really liked the Southwest experience until now.

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Anonymous - 27 d 5 h ago

Just tell them gate agent that you need to preboard to due needing a specific seat on the aircraft.. You don't have to buy earlybird if you do that.

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Anonymous - 2 d 17 h ago

seriously ?? and they do that ? let you board ?

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jacky - 17 d 18 h ago

5

My family always take SW airline. We dislike when the vouchers is expiredthen there is no other way than to invalidate it.

WE HATE THIS

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suzen - 3 d ago

4

(SPAM)

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Vicky Jones - 4 d 14 h ago

4

Son injured on the job with Southwest and is now permanently disabled. He is trying to apply for SS disability but needs his files from the Workman's Comp department and has till 11/15 to get documents back to them. He can't get anyone to call him to send these records.

Note: He and our family still think Southwest is a good company to fly with.

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M C Mather - 5 d 20 h ago

5

Yesterday I boarded a Southwest flight and was lucky enough to get a seat in Row 1 next to an older lady and her caregiver. The woman became agitated and in the next 20 minutes while the passengers boarded and we pushed off from the gate, she went into a full dementia meltdown. The flight crew were very professional and calm during the entire event, which culminated in returning to the gate, retrieving the checked wheelchair and offloading the passenger and her companion. Kudos to the pilot and crew, who were able to quickly take care of the matter, and being able to arrive at Atlanta only about 15 minutes late.

While this was not the fault of Southwest, I was surprised to receive an email today from SW apologizing for the inconvenience, let alone a voucher for a discount toward another flight.

With so much negativity in other posts, I thought some positive info is warranted.

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Kelly Loudon - 17 d ago

1

I have been sitting on this plane in Austin for 2-1/2 hours because of sa delay flying into Houston AND NOT ONE FLIGHT ATTENDANTS HAS OFFERED US ANYTHING. I finally got up and asked for coffee and was VERY RUDELY TOLD by Joe that he would pass out water. WHY DID THAT TAKE 2-1/2 hours and me having ti ask!!!!! WORST SERVICE EVER AND I WILL TELL EVERYONE ABOUT MY EXPERIENCE!! LUCKILY, Ed, another flight attendant, was watching how rude Joe was to me and came by my seat and offered to get me something to drink. Ed was SO nice!! My husband, who flies Southwest all the time, said that when his flights are delayed that the flight attendants offer free drinks. I'm sorry that I didn't have any of the coupons to give to ED for being so nice and helpful!!

JOE NEEDS TO BE FIRED!!

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Sheri - 64 d ago

0

My son's flight is going to be effected by the hurricane. On Monday the DC airport was not listed on the list of airport which would allow for free flight changes however, the flight was routed from DC to Atlanta then on to Wisconsin Friday morning. I spoke with your representative and she stated the plane would be routed around the hurricane. She would not change the flight for me. I called back and had the same conversation with another rep. I paid almost $200 to change the flight from Friday morning to thursday night and from MKE to midway in Chicago because of the hurricane.( I will drive 3 hours to get him as he is coming home for an important weekend event). Less than 24 hour later his airport was added to the list of airlports that could have flights changed for free. I called Tuesday night and was told there would be no refund of my money. I was given customer service number. I called them this morning and although she acknowledged that I was proactive she would not refund my money staring at the time of the change DCA was not on the airport list. I asked if it could be a credit for a future flight.... NO! I do not understand. This is very poor corporate policy. The tape of my conversations clearly indicate the change is to avoid the hurricane. I want you to know your rep today was very calm and controlled. However what she does not understand is her calm inability to accommodate a horrible weather situation effects future purchases by your customers.

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Etta J Taylor - 17 d 18 h ago

4

I took a Flight Sept 1,2018 Flight # 2982 from Atlanta Flight confimation # N17LO9 or NI7L09 . We had a 30min. layover in Orlando and Stewardess suggested we could exit the plane for 30min break and knew who we were and could board back on plane in 30mins. I exit plane returned and notice my Tablet was missing from magazine pocket where I was seated. I ask the Stewardess she remember tablet being found and stated Tablet was found and was turned in. I have completed a online missing item Lost report # 1467909. I keep receiving emails item has not been found. I don't understand why item has not been found when I was told by Stewardess tablet was found and turned confused at this time why item has not been found please help . Tablet was Silver and Blackish color and it was enclose with a Blue Michael Kor cover.ff

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denny - 17 d 18 h ago

5

Hello, I wanted to write to you because we have heard that southwest airlines hear their customers and are willing to make changes for them. Some feedback we gave, made change how to add the companion pass in the app and it is great. My husband flies with southwest all the time, he is an A list and of course we like to sit together. It is very inconvenient to wait in line separate from each other, if we will try to make it possible to sit together. Sometimes, we have to ask people if they would like to change, so we can sit together. One of us will take the middle sit, the sit that is usually empty. It would be great to go in line with him and sit together without going through all these inconvenience. Please change this policy, so we can continue enjoy flying with southwest and recommend it to friends, family and people we meet like we have been. Thank you and we look forward for this change.s

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abigail - 19 d 19 h ago

0

I booked a flight for November 20 from Panama City Florida to El Paso Texas. While my family and I were in preparation for this much needed family vacation to see family we have not seen in many years, our town was struck by a category 4 Hurricane on October 10,2018. Many people lost their entire lives as my mother lost her home. I called Southwest and asked if there was a way that we could change the ticket from my mothers name to my daughters name so as not to lose the ticket due to my mother being placed in the city of Las Vegas for her health reasons. But unfortunately Southwest representative that I spoke with stated the following: Southwest does not care what type of disaster you were involved in we cannot and will not change the ticket so you can either lose the ticket or we can transfer it for another time. I thought wow just wow how selfish can these people really be with what our town and our family just faced in the eye and I mean eye of disaster. I would like to speak to a representative higher than the one I spoke with. Now I understand the policy on the ticket but it is not just changing the ticket for fun this that we are experiencing is not fun. Hope Southwest might have a change of heart.

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sobiya - 17 d 18 h ago

4

Hello, I wanted to write to you because we have heard that southwest airlines hear their customers and are willing to make changes for them. Some feedback we gave, made change how to add the companion pass in the app and it is great. My husband flies with southwest all the time, he is an A list and of course we like to sit together. It is very inconvenient to wait in line separate from each other, if we will try to make it possible to sit together. Sometimes, we have to ask people if they would like to change, so we can sit together. One of us will take the middle sit, the sit that is usually empty. It would be great to go in line with him and sit together without going through all these inconvenience. Please change this policy, so we can continue enjoy flying with southwest and recommend it to friends, family and people we meet like we have been. Thank you and we look forward for this change.cc

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Joann - 37 d 12 h ago

I fly to Lynchburg va frequently and would like to see Southwest open a hub there. Is that possible?I do not like flying on other airlines.

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denny - 17 d 18 h ago

3

Hello, I wanted to write to you because we have heard that southwest airlines hear their customers and are willing to make changes for them. Some feedback we gave, made change how to add the companion pass in the app and it is great. My husband flies with southwest all the time, he is an A list and of course we like to sit together. It is very inconvenient to wait in line separate from each other, if we will try to make it possible to sit together. Sometimes, we have to ask people if they would like to change, so we can sit together. One of us will take the middle sit, the sit that is usually empty. It would be great to go in line with him and sit together without going through all these inconvenience. Please change this policy, so we can continue enjoy flying with southwest and recommend it to friends, family and people we meet like we have been. Thank you and we look forward for this change.fx

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Outsider-in - 38 d 15 h ago

5

Dear CEO Gary Kelly,

Why didn't Southwest acquire Primira Airline on the cheap for a third of what they were asking? Southwest could of had its own international fleet. Call me, we'll talk over mini-golf about it.

Regards

Miles

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sehun - 17 d 18 h ago

Hello, I wanted to write to you because we have heard that southwest airlines hear their customers and are willing to make changes for them. Some feedback we gave, made change how to add the companion pass in the app and it is great. My husband flies with southwest all the time, he is an A list and of course we like to sit together. It is very inconvenient to wait in line separate from each other, if we will try to make it possible to sit together. Sometimes, we have to ask people if they would like to change, so we can sit together. One of us will take the middle sit, the sit that is usually empty. It would be great to go in line with him and sit together without going through all these inconvenience. Please change this policy, so we can continue enjoy flying with southwest and recommend it to friends, family and people we meet like we have been. Thank you and we look forward for this change.ss

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