Information, reviews and public commentary for US companies

 

Southwest Airlines Co.

Rating
1.5
Web
http://www.southwest.com
Address
2702 Love Field Dr.
Dallas, TX
75235
Contact
Gary Kelly
Role
Chairman, President and CEO
Phone
(214) 792-4000
Fax
(214) 792-5015
Employees
45,392
Twitter IDs
@SouthwestAir
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MM Dunham - 20 h ago

0

Terrible customer service with a canceled flight today DCA-MDW.

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DennisMSmith - 4 y 307 d ago

@LanceBoley I flew @SouthwestAir into LAX. It was on time. Wife/kids flew American...delayed in Austin and LAX. We couldn't get the same

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frank - 3 d 10 h ago

4

why didn,t you fly together

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Frecia - 8 d 11 h ago

Corey joe jones your pilot violated a woman in costa rica he is going to be demand how do you have people like that

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richard brown - 16 d 12 h ago

0

this is the response from a southwest air person, whitewashing a new policy by bY Budget car rental. rental agreement 767535101 in phoenix. i rented a budget car through southwester for 118 dollars and when i arrived i was forced to rent for 161 dollars.WHY??NEW POLICY MANDATORY GAS TANK PAYMENT (STATED OPTIONAL) FOR 32.50 PLUS 15.6 PERCENT TAX ON THE GAS. I USED 1/2 TANK OF GAS AND WAS TOLD TOUGH S..T ABOUT ANY REFUND. TOTAL THEFT. AND IF SUPPORED BY SOUTHWEST THEN YOU ARE COMPLICIT. GOODY WAS TO KILL A 50 YEAR RELATIONSHIP, YOU THINK are we DISCUSSING THE SAME EVENT??? YOUR SILLY MEANINGLESS BLABBLE SAYS NOHTING AMD DOESNOT EVEN MENTION THE DECEPTION DONE TO A SOUTHWSEST AIR CUSTOMER, AND DOES NOT TALK ABOUT THE FRAUD Perpetrated by BUDGET through SOUTHWEST AIR' S GOOD OFFICES. THAT MAKES SOUTHWEST AN ACCOMPLICE AND I WILL REACH THE TOP LEVEL OF SOUTHWEST MNANGEMENT FOR A RESOLUTION, AND IL WILL BE SURE MENTION YOUR COMPLETE LACK OF BUSINESS ACCUMEN. -- Sincerely, Richard Brown 18765 Austin Way Monte Sereno, Ca 95030 Cell (hidden) (hidden)

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Don Cherry - 18 d 14 h ago

Why don't you revive your very successful direct flight between two very large naval bases so the personnel can travel back and forth without having to change planes?

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Diane Spada - 32 d 38 s ago

My conformation number WE5GNZ . I changed my flight from west palm to Islip ny from June 8th to June 7th. The reason I saw a lower fare and called to ask if I would save miles . I was told I would be credited 7705 flyer miles if I made the change. So I did so. I haven't seen the credit made so I called and their is no conformation on points being credited. I am very upset and would like you to look into this further. My phone call was taped and would like it to be listen to so I can get credited flyer miles I was told I would. The miles was taken from my husbands Rapid rewards account. (hidden). My cell number is (hidden).Please resolve this asap.

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Rhonda - 48 d 20 h ago

0

I used my reward points to rent a car. During the online process there was a typing error on the date as 5/14/17 instead of 7/14/17. Less that 1 minute after the reservation I contacted customer service. It is now a week later, 10 different phone numbers, approximately 16 different people. I have been hung up on, provided with inaccurate information, basically lied to and told that they will not correct the date and I loose my 21,620 points, end of story. The company that Southwest contracts to handle their travel is Quality Reward Travel. They are basically stealing Southwest customer points and money.

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Iris Wiener - 154 d 14 h ago

0

Kudos to the Southwest Airlines crew on the Jan.19, 2017 flight to Washington DC for illuminating the cabin with pink lights in support of passengers flying to the Women's March. They showed that Southwest has a good corporate heart, and that they hire good people!

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@BarbieInConn - 206 d 17 h ago

5

Best airline I've ever flown - with a sense of humor, extra chips and free drinks on special holidays to boot! Thanks, @SouthwestAir for going above and beyond to make your passengers feel special!

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einnaonafets - 4 y 307 d ago

Thanks to my honey @frankso12 for taking me to the airport! @SouthwestAir

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officialdjdowns - 4 y 307 d ago

@SouthwestAir Rolo at Customer Relations just helped me out big time! Dude deserves some brownie points for sure!

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brittanymmann - 4 y 307 d ago

Booked my tickets to NYC on @SouthwestAir thanks to finding a great deal from @airfarewatchdog! #BestDayEver #LuvIt

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rollyafrica - 4 y 307 d ago

@SouthwestAir thanks for doing so

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jprocter - 4 y 307 d ago

@SouthwestAir @RMHC I liked it a whole lot better when your employees served humor.

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AmyKlatch - 4 y 307 d ago

@SouthwestAir @RMHC that's not cheesy at all.

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micklee - 4 y 308 d ago

Just boarded an hour delayed flight on @southwestair ...and THEN they say it will be another hour....And they won't even give me a beer!!!

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MattGetsMad - 4 y 308 d ago

RT @redban: Can we all agree every airline should be like @SouthwestAir - free bags, and I used a credit from an old flight I didn't make.

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