Information, reviews and public commentary for US companies

 

Southwest Airlines Co.

Rating
1.909884
Web
http://www.southwest.com
Address
2702 Love Field Dr.
Dallas, TX
75235
Contact
Gary Kelly
Role
Chairman, President and CEO
Phone
(214) 792-4000
Fax
(214) 792-5015
Employees
45,392
Twitter IDs
@SouthwestAir
General profile image

Barsoom Jasoom - 12 d 15 h ago

4

I have been a Southwest Rapid Rewards member for as long as I can remember. I have always traveled with them and had good experiences. However, I have not traveled with Southwest nearly as much since the direct flights,pricing and lower fares have gone up. I find that where I used to travel direct to as ISP, no longer has direct flights but rather connecting flights which have as much as 3 hours delay at BWI or other places. No longer does SWA have concerns for their customers Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_'

Flagged for review. 
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Gene Diamond - 12 d 7 h ago

3

I was a passenger on flight #3438 on 10/26/2019 from MCO to PHX departing 4:25 PM. The main cabin flight attendant was Tiffany whose personality and efficiency were a real public relations factor for Southwest Airlines. Her personal demeanor and professional manner were a pleasure for the passengers. I have been a frequent flyer in my life time and rarely find an individual who reflects on the company with the service and personality of Tiffany. You are fortunate to have her as a representative of your

General profile image

Mr Jain - 11 d 7 h ago

4

I was on Flight No 1702 on 13th Sept. My baggage was lost by the team and now when it is time for claim, Southwest is finding ways not to pay me the money just because I am an Indian

General profile image

Jeff bez - 7 d 4 h ago

3

st airlines does not honor our military. My son, who is active military was told that he could not board with the priority military boarding because he was not in uniform. He ended up having to be one of the last to board the flight. Southwest must already know that our military does not travel in uniform unless they are in a group...for their own protection. Southwest's total disrespect for those who defend our freedom is appalling and my family and I will never use this airline again

General profile image

Kristen Medearis - 16 h 57 m ago

3

hwest has the worst customer service! I've had to contact corporate to ask them to review phone calls with me because the agents tell conflicting stories. Seriously, what a mess.

Additionally, I was on a flight with my daughter (from Disney, she was 9 years old) the flight boarded, was delayed so everyone got off then we reboarded. Once we reboarded we all tired to sit in the same seat however we moved rows due to our previous seats being taken. The flight attendant came up to us and asked us to get off the plane until they figured it out. Seriously?!? We don't have assigned seating and you ask a mother with her 9 year old daughter to get off the plane until you figure o

General profile image

Barsoom Jasoom - 12 d 15 h ago

4

I have been a Southwest Rapid Rewards member for as long as I can remember. I have always traveled with them and had good experiences. However, I have not traveled with Southwest nearly as much since the direct flights,pricing and lower fares have gone up. I find that where I used to travel direct to as ISP, no longer has direct flights but rather connecting flights which have as much as 3 hours delay at BWI or other places. No longer does SWA have concerns for their customers Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_'

Flagged for review. 
General profile image

Gene Diamond - 12 d 7 h ago

3

I was a passenger on flight #3438 on 10/26/2019 from MCO to PHX departing 4:25 PM. The main cabin flight attendant was Tiffany whose personality and efficiency were a real public relations factor for Southwest Airlines. Her personal demeanor and professional manner were a pleasure for the passengers. I have been a frequent flyer in my life time and rarely find an individual who reflects on the company with the service and personality of Tiffany. You are fortunate to have her as a representative of your

General profile image

Mr Jain - 11 d 7 h ago

4

I was on Flight No 1702 on 13th Sept. My baggage was lost by the team and now when it is time for claim, Southwest is finding ways not to pay me the money just because I am an Indian

General profile image

Jeff bez - 7 d 4 h ago

3

st airlines does not honor our military. My son, who is active military was told that he could not board with the priority military boarding because he was not in uniform. He ended up having to be one of the last to board the flight. Southwest must already know that our military does not travel in uniform unless they are in a group...for their own protection. Southwest's total disrespect for those who defend our freedom is appalling and my family and I will never use this airline again

General profile image

Kristen Medearis - 16 h 57 m ago

3

hwest has the worst customer service! I've had to contact corporate to ask them to review phone calls with me because the agents tell conflicting stories. Seriously, what a mess.

Additionally, I was on a flight with my daughter (from Disney, she was 9 years old) the flight boarded, was delayed so everyone got off then we reboarded. Once we reboarded we all tired to sit in the same seat however we moved rows due to our previous seats being taken. The flight attendant came up to us and asked us to get off the plane until they figured it out. Seriously?!? We don't have assigned seating and you ask a mother with her 9 year old daughter to get off the plane until you figure o

General profile image

Kristen Medearis - 1 d 4 h ago

0

Southwest has the worst customer service! I've had to contact corporate to ask them to review phone calls with me because the agents tell conflicting stories. Seriously, what a mess.

Additionally, I was on a flight with my daughter (from Disney, she was 9 years old) the flight boarded, was delayed so everyone got off then we reboarded. Once we reboarded we all tired to sit in the same seat however we moved rows due to our previous seats being taken. The flight attendant came up to us and asked us to get off the plane until they figured it out. Seriously?!? We don't have assigned seating and you ask a mother with her 9 year old daughter to get off the plane until you figure out seating?

I will say, the pilot came over to apologize which was nice.

General profile image

Barsoom Jasoom - 12 d 15 h ago

4

I have been a Southwest Rapid Rewards member for as long as I can remember. I have always traveled with them and had good experiences. However, I have not traveled with Southwest nearly as much since the direct flights,pricing and lower fares have gone up. I find that where I used to travel direct to as ISP, no longer has direct flights but rather connecting flights which have as much as 3 hours delay at BWI or other places. No longer does SWA have concerns for their customers Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_'

Flagged for review. 
General profile image

Gene Diamond - 12 d 7 h ago

3

I was a passenger on flight #3438 on 10/26/2019 from MCO to PHX departing 4:25 PM. The main cabin flight attendant was Tiffany whose personality and efficiency were a real public relations factor for Southwest Airlines. Her personal demeanor and professional manner were a pleasure for the passengers. I have been a frequent flyer in my life time and rarely find an individual who reflects on the company with the service and personality of Tiffany. You are fortunate to have her as a representative of your

General profile image

Mr Jain - 11 d 7 h ago

4

I was on Flight No 1702 on 13th Sept. My baggage was lost by the team and now when it is time for claim, Southwest is finding ways not to pay me the money just because I am an Indian

General profile image

Jeff bez - 7 d 4 h ago

3

st airlines does not honor our military. My son, who is active military was told that he could not board with the priority military boarding because he was not in uniform. He ended up having to be one of the last to board the flight. Southwest must already know that our military does not travel in uniform unless they are in a group...for their own protection. Southwest's total disrespect for those who defend our freedom is appalling and my family and I will never use this airline again

General profile image

Kristen Medearis - 16 h 57 m ago

3

hwest has the worst customer service! I've had to contact corporate to ask them to review phone calls with me because the agents tell conflicting stories. Seriously, what a mess.

Additionally, I was on a flight with my daughter (from Disney, she was 9 years old) the flight boarded, was delayed so everyone got off then we reboarded. Once we reboarded we all tired to sit in the same seat however we moved rows due to our previous seats being taken. The flight attendant came up to us and asked us to get off the plane until they figured it out. Seriously?!? We don't have assigned seating and you ask a mother with her 9 year old daughter to get off the plane until you figure o

General profile image

Barsoom Jasoom - 12 d 15 h ago

4

I have been a Southwest Rapid Rewards member for as long as I can remember. I have always traveled with them and had good experiences. However, I have not traveled with Southwest nearly as much since the direct flights,pricing and lower fares have gone up. I find that where I used to travel direct to as ISP, no longer has direct flights but rather connecting flights which have as much as 3 hours delay at BWI or other places. No longer does SWA have concerns for their customers Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_'

Flagged for review. 
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Gene Diamond - 12 d 7 h ago

3

I was a passenger on flight #3438 on 10/26/2019 from MCO to PHX departing 4:25 PM. The main cabin flight attendant was Tiffany whose personality and efficiency were a real public relations factor for Southwest Airlines. Her personal demeanor and professional manner were a pleasure for the passengers. I have been a frequent flyer in my life time and rarely find an individual who reflects on the company with the service and personality of Tiffany. You are fortunate to have her as a representative of your

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Mr Jain - 11 d 7 h ago

4

I was on Flight No 1702 on 13th Sept. My baggage was lost by the team and now when it is time for claim, Southwest is finding ways not to pay me the money just because I am an Indian

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Jeff bez - 7 d 4 h ago

3

st airlines does not honor our military. My son, who is active military was told that he could not board with the priority military boarding because he was not in uniform. He ended up having to be one of the last to board the flight. Southwest must already know that our military does not travel in uniform unless they are in a group...for their own protection. Southwest's total disrespect for those who defend our freedom is appalling and my family and I will never use this airline again

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Kristen Medearis - 16 h 57 m ago

3

hwest has the worst customer service! I've had to contact corporate to ask them to review phone calls with me because the agents tell conflicting stories. Seriously, what a mess.

Additionally, I was on a flight with my daughter (from Disney, she was 9 years old) the flight boarded, was delayed so everyone got off then we reboarded. Once we reboarded we all tired to sit in the same seat however we moved rows due to our previous seats being taken. The flight attendant came up to us and asked us to get off the plane until they figured it out. Seriously?!? We don't have assigned seating and you ask a mother with her 9 year old daughter to get off the plane until you figure o

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mamasan67 - 7 d 4 h ago

0

Southwest airlines does not honor our military. My son, who is active military was told that he could not board with the priority military boarding because he was not in uniform. He ended up having to be one of the last to board the flight. Southwest must already know that our military does not travel in uniform unless they are in a group...for their own protection. Southwest's total disrespect for those who defend our freedom is appalling and my family and I will never use this airline again.

General profile image

Barsoom Jasoom - 12 d 15 h ago

4

I have been a Southwest Rapid Rewards member for as long as I can remember. I have always traveled with them and had good experiences. However, I have not traveled with Southwest nearly as much since the direct flights,pricing and lower fares have gone up. I find that where I used to travel direct to as ISP, no longer has direct flights but rather connecting flights which have as much as 3 hours delay at BWI or other places. No longer does SWA have concerns for their customers Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' Southwest'H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_'

Flagged for review. 
General profile image

Gene Diamond - 12 d 7 h ago

3

I was a passenger on flight #3438 on 10/26/2019 from MCO to PHX departing 4:25 PM. The main cabin flight attendant was Tiffany whose personality and efficiency were a real public relations factor for Southwest Airlines. Her personal demeanor and professional manner were a pleasure for the passengers. I have been a frequent flyer in my life time and rarely find an individual who reflects on the company with the service and personality of Tiffany. You are fortunate to have her as a representative of your

General profile image

Mr Jain - 11 d 7 h ago

4

I was on Flight No 1702 on 13th Sept. My baggage was lost by the team and now when it is time for claim, Southwest is finding ways not to pay me the money just because I am an Indian

General profile image

Jeff bez - 7 d 4 h ago

3

st airlines does not honor our military. My son, who is active military was told that he could not board with the priority military boarding because he was not in uniform. He ended up having to be one of the last to board the flight. Southwest must already know that our military does not travel in uniform unless they are in a group...for their own protection. Southwest's total disrespect for those who defend our freedom is appalling and my family and I will never use this airline again

General profile image

Kristen Medearis - 16 h 57 m ago

3

hwest has the worst customer service! I've had to contact corporate to ask them to review phone calls with me because the agents tell conflicting stories. Seriously, what a mess.

Additionally, I was on a flight with my daughter (from Disney, she was 9 years old) the flight boarded, was delayed so everyone got off then we reboarded. Once we reboarded we all tired to sit in the same seat however we moved rows due to our previous seats being taken. The flight attendant came up to us and asked us to get off the plane until they figured it out. Seriously?!? We don't have assigned seating and you ask a mother with her 9 year old daughter to get off the plane until you figure o

General profile image

Mr. Jain - 11 d 7 h ago

0

I was on Flight No 1702 on 13th Sept. My baggage was lost by the team and now when it is time for claim, Southwest is finding ways not to pay me the money just because I am an Indian citizen. I was never given complete information and despite the fact I have been so supportive, it never paid off for me.

General profile image

Gene Diamond - 12 d 12 h ago

5

I was a passenger on flight #3438 on 10/26/2019 from MCO to PHX departing 4:25 PM. The main cabin flight attendant was Tiffany whose personality and efficiency were a real public relations factor for Southwest Airlines. Her personal demeanor and professional manner were a pleasure for the passengers. I have been a frequent flyer in my life time and rarely find an individual who reflects on the company with the service and personality of Tiffany. You are fortunate to have her as a representative of your Corporation.

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Anonymous - 17 d 15 h ago

(SPAM)

Flagged for review. 
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Bob Yanity - 13 d 16 h ago

3

I have been a Southwest Rapid Rewards member for as long as I can remember. I have always traveled with them and had good experiences. However, I have not traveled with Southwest nearly as much since the direct flights,pricing and lower fares have gone up. I find that where I used to travel direct to as ISP, no longer has direct flights but rather connecting flights which have as much as 3 hours delay at BWI or other places. No longer does SWA have concerns for their customers, but as other places of business are doing, look for the almighty buck and not for the concerns of their clients. I have not traveled with SWA because of these reasons, and cannot find lower pricing as they say to destinations

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Bob Yanity - 14 d 6 h ago

0

I have been a Southwest Rapid Rewards member for as long as I can remember. I have always traveled with them and had good experiences. However, I have not traveled with Southwest nearly as much since the direct flights,pricing and lower fares have gone up. I find that where I used to travel direct to as ISP, no longer has direct flights but rather connecting flights which have as much as 3 hours delay at BWI or other places. No longer does SWA have concerns for their customers, but as other places of business are doing, look for the almighty buck and not for the concerns of their clients. I have not traveled with SWA because of these reasons, and cannot find lower pricing as they say to destinations

they say have lower fares. To me SWA no longer works with their clients but against helping them with more direct flights to destinations without longer delays lower fares to places that should have lower fares. As an example, living in N.H. I travel to ISP from Manchester Airport. Neither the time of year the prices are still higher. Traveling in the summer and the winter the prices would be over $800 for two adults over 65 also with the layover it could go to 5 hours or more for a very short flight of maybe 45 to 50 minutes. How is this possible. Lower fares are a thing of the pass with SWA. The CEO should take a long look as to what is going on. If he has, then he seems to not care. Sorry that I cannot say that I am pleased with SWA but only displeased with the service that is now provided from them.

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Anonymous - 17 d 16 h ago

0

I want to run a Southwest airline Representative through my day I'm experiencing on a flight travel day. I arrive to the airport at 540 PM for a 7pm flight. Everything is running as scheduled with an exception of sitting on the runway for 40 minutes. When I arrive to the Chicago airport. I have a couple hour delay and have a $12 beer and some food. We board the plane and are told minutes after the flight is cancelled due to weather. This is where my complaint starts. I get in line from the chaos of the change. When I approach the Southwest Representative, I'm immediately told I can't fly out until 2pm the following day. Besides having a non refundable hotel room in Providence booked, the time frame given was ridiculous. I explained to the agent I have a function I need to attend at 1pm the next day. With a shrug of the shoulders, "sorry there's nothing we can do." I talked to a manager that was no help at all and stated it's not their fault due to weather. I asked when the next flight to Providence was scheduled? The manager said it was at 330 am and a full flight. I felt my only option was to try to get on that plane if possible. I went to the gate the 330 am flight was departing at. I did speak to a couple Southwest Representatives that were more accommodating to my situation. They put me on a flight to Boston in the morning at least Taking the time to give me options.

I woke up at 250am. Not really woke up, not much sleep in a chair moving every 5 minutes. I woke up to the airport being desolate with no southwest flight representatives available. There was no 330 flight as informed of. I walked the airport and found no help. I have been sitting here in a seat since 330am wondering what I'm going to do? With no sleep, I'll fly to Boston to try to get to Providence where my hotel and function is. The rental will have to be returned to Boston and my return flight will be out of Providence. All this inconvenience to work around a day and half travel. I'll spend $1000 on this trip to walk around airports, no sleep, and driving from wrong places because southwest could not get me on the 11am flight to Providence after canceling the initial flight.

The biggest disappointment aside all the inconvenience is.....I'm supposed to get to my son's senior parent game and banquet by 1pm. Something you only see once and wait 4 years for. Instead, it's 4am now, and I'm sitting in a desolate Chicago airport waiting to fly to the wrong city possibly missing a non replaceable moment!

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Sally - 24 d 22 m ago

0

I had the worst experience on southwest today. I got stuck between two men - one was close to 400 the other was 250 . I got the middle seat which I had less than a third of the seat. To top it off the attendant made special accommodations for the guy who weighed 400 on his next connection. This sucks. I'm being penalize for being 129lbs 5'4 I should get special accommodations . This is a really bad business model and I want to be reimbursed for my seat. I did pay for a a full seat not a third.

Flight from Las Vegas 12:50 to Albuquerque.

I want the same special treatment.,,,

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Natalia Rogers - 24 d 15 h ago

3

(SPAM)

Flagged for review. 
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BP - 24 d 20 h ago

0

Why does southwest always "sincerely apologize" when flights get delayed due to aircraft problems. I don't care about an apology, that doesn't get get me where I needed to be ON TIME, like I paid you for. I'd like to see SW start refunding people when mistakes like this happen because guess what, it will incentivize them to do better instead of telling me how sorry they are that they vultured my money and didn't hold up their end of the bargain. My flight is now scheduled to land in my home town at 3am... yeah because that's when I like to travel. Get it together SW and own up to your mistakes by bucking up.

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J Cauchi - 27 d 6 h ago

1

So for all of the words (in the FAQ about lost and found) about how hard SWA works and diligently they try to get the item back to an owner... "...and undergo an exhaustive search to locate every single item reported. Please be assured that we take each Lost Item Report very seriously and will go to every effort to locate and return your lost item(s)."

What really happens is that it is handed off to a 3rd party and SWA really doesn't do anything after that.

I cannot even get a confirming email after filing a lost and found report

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Gary - 28 d 12 h ago

5

Please put Terri and Aldyn Harper on a flight to Nashville TN ASAP! Please! THANK YOU!

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Andr - 31 d 9 h ago

0

Traveling for more than 40 years and had my worst experience yet, thank you Southwest Airlines!!!! experience ever in Baltimore Maryland.

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EPicazo - 32 d 9 h ago

Amy flight attendant #1120 was amazing what a voice!! Flying back home from Fort Lauderdale was such a delight with this dame on board.

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Allyn T - 34 d ago

Calling BS on paid seat assignments -- really B not A. Made reservations 6 months ago. Plus my friends made their reservations first and got seats behind us. First time unhappy with Southwest!!

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