Information, reviews and public commentary for US companies

 

Southwest Airlines Co.

Rating
1.833333
Web
http://www.southwest.com
Address
2702 Love Field Dr.
Dallas, TX
75235
Contact
Gary Kelly
Role
Chairman, President and CEO
Phone
(214) 792-4000
Fax
(214) 792-5015
Employees
45,392
Twitter IDs
@SouthwestAir
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AmyKlatch - 5 y ago

@SouthwestAir @RMHC that's not cheesy at all.

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LES - 3 d 19 h ago

When i started suspecting my Husband was cheating,so i hired a private detective/hacker to spy into my husband email, facebook, photos on his phone and whatsapp,snapchat,SMS,MMS,call logs.He can also spy on the targets phone without having physical access to it. i will recommend you follow the same step. you can contact the detective/hacker via mail at (hidden) !! You can let him know that it was leslie that referred u.

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Maria Tedesco - 10 d ago

2

I was very dissappointed in the service I recieved on Friday when my daughters flight was cancelled. Its not the fact that the flight was cancelled. That happens all the time for airlines. It was entirely how SW handled the situation. Flight cancelations happen all the time. SO...WHY NOT have a good "back up" communication plan instead of leaving customers wondering what to do. She was sent a Text message stating it was cancelled. NO MORE INFO except just that? Why not simply text to say ..."call us to rebook?" or "we are workin on rebooking you?"or perhaps "Please go online to find an alternative flight?". When she went on line to find a flight, the system still said the flight was scheduled and on time. In addition, the phone system was not working when she tried a few times to call in. This surpised me that SW did not have a "back-up" phone plan? Alter I waited 2 hours and 17 minutes on hold and conferenced in my daughter we were informed there was not a flight within the next 24 hours for her to get on. We recieved our credit for the flight, of course. It was really frustrating to be on hold that entire time, while the standard SW commercial played on and on about how much they care about customers and that it would be a few minutes and sorry for the wait. the commercials continued to state the pillars of their brand and focus on customer service over and over. Instead, I would have suggested that a message apologizing for cancelations was occurring in the Baltimore area and the the staff will work with those customers etc. Just some acknowlegement. I wanted to then provide my concerns that the company does not have a "back up plan" to communicate with stranded customers and thought I should call the customer complaint area to provide my feedback. I waited on the phone for 1 hour and 2 minutes. Again the representative -- very nice woman communcated what SW stands for customer experience. I get that and obviously it works well for SW BUT this time it did not. I wanted to be sure managment understood that there is a better way to ensure that customers have more information when they need it the most. I know the wonderful staff I spoke to documented my concerns and apologized for the situation but i wanted to be sure that senior managment, Gary Kelly, Thomas Nealon and Mike Van de Ven, also heard of my experience and would consider a "better way" to work through a crisis. SW is a successful airlines but "continuious improvement" is good too! thank you for reading my feedback.

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john J Unangst - 10 d 43 s ago

5

We have been given outstanding service by two of your employees in Nashville

LISA McNELLY # 126493 AND I JUST WANTED YOU TO KNOW

Also in Baltimore

JENNY # 71039

my confirmation number is M5WMTH. We encountered a number of problems and these two employees were exceptional in the handling of a difficult situation

Please pass on our thanks to them

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Upset Fellow Veteran - 19 d 12 h ago

0

My friend was flying out of the Milwaukee Airport with her service dog and the Above Wing Supervisor refused to let her and her service dog board. She had documentation from her vet and NELLIS AIR FORCE BASE stating the dog was her service dog. The sup. Bobbie Webber made a comment that he did not like pitt bulls. He also told her to get off her phone. This is a direct violation of the American Disability Act. This woman is a veteran of the United States Military. Shame on Southwest Airlines for treating our Veterans like this!!

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JUDY B - 21 d 2 h ago

5

END OF JUNE '17 I FLEW SOUTHWEST FROM DENVER TO RICHMOND VA. NOT A DIRECT FLIGHT SO HAD TO CHANGE PLANES. UPON ARRIVAL - NO IPAD. COULDN'T SLEEP FOR THE NEXT FEW NIGHTS. RESIGNED MY SELF BUT THOUGHT PERHAPS SOMEONE TURNED IT IN AND I SHOULD CONTACT SW AND LEAVE MY CONTACT INFO. WENT ONLINE - COMPLETED INFO FORM - APPLE IPAD, SILVER, BLUE CASE - LIKE MILLIONS OF OTHERS!! I ADD ONE MORE THING. MY IPAD HAD A TINY 1/8 BY 3/8 LABEL ON A CORNER WITH "OPEN" WRITTEN ON IT. 30 DAYS LATER I RECEIVED MY IPAD IN THE MAIL. NO ONE WILL KNOW MY JOY BUT MOST IMPORTANT IS SOUTHWEST'S UNBELIEVABLE EFFORTS TO FIND MY IPAD. WORLD CLASS SERVICE AS USUAL. .

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Vicki - 36 d 19 h ago

On July 7, 2017 my husband and I were flying from Detroit to Ft. Lauderdale with a connection in Atlanta. The confirmation number is N320GM and the flight no. is #185. We were to depart Det. at 7:25 a.m. to arrive in Atlanta at 9':20 a.m. However the plane in Det. was delayed approximately 10 min. The pilot announced the delay was due to luggage being placed under the plane. Once we arrived in Atl. and ran to the connector gate, we were late by 3 min. The plane had not taken off and was told that the supervisor was not informed to "hold" the door for 4 passengers that were connecting. Livid at this time. We were told that the next flight would be 4-5 hours later which would take us to W. Palm Beach and that we would have to take a train or an Uber to get to Ft. Lauderdale airport. More upsetting news. A very concerned Southwest ticket agent who's name is Tiffany (Gate 10), searched until she found a flight from Atlanta to Ft. Lauderdale that would depart in two hours from the time we arrived in Atlanta. She presented us with a meal ticket. We were also concerned about our luggage. We were assured that it would be in Ft. Lauderdale once we arrived. Well, when we arrived in Ft. Lauderdale, our luggage was no where to be found. We filed a claim report. We then proceeded to out hotel and waited and waited.... My husband's medicine was in the suitcase and he became very nervous at this point. Fast forward, I had to purchase a pair of pajamas, and a top from a local store, not knowing when or if we would receive our luggage. I received a call on my cell phone approx. 11:30 pm. which woke us up, to inform us that our luggage had been located and would be delivered to the hotel front lobby between 12 midnight and 4 am. That first vacation day was a disappointment and plans for that day were dismissed.

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Lucille Allard - 37 d 13 m ago

On 9/18/2016 I purchased a flight for Roger Tomasso (confirmation # BLIFLMP) leaving Providence, RI to Orlando, FL on 1/24/2017 and returning on 2/7/2107. In early January well before his scheduled departure date, I called Southwest and cancelled his flight due to medical reasons. The representative I spoke with said that I had until 9/18/2107 to apply the travel funds to another flight. On 7/10/2107 I tried to rebook another flight for him using the credit from the cancelled flight. Since I was unable to do this online, I called Southwest customer service for assistance. I was told that the original flight was not cancelled and was listed as a no-show. Consequently, my cancellation credit did not exist unless I provided proof of a phone call to Southwest. Since I flew Southwest to visit family for the Christmas holidays I don't recall which phone of several available I used for the call to Southwest and I am unable to track down a phone call made to report the cancellation. I was and am aware of your cancellation policy and definitely followed procedure by cancelling his flight as soon as possible. I don't understand why the Southwest employee I spoke with did not cancel the flight as I was told would occur or even document our conversation. My husband and I only fly Southwest because of your reputation for customer service, however, in this instance I was told that I had no recourse to receive the credit toward another flight even though I followed proper procedure. I must wonder of your no charge for cancellation policy is correct. I am unable to understand why I am responsible because a Southwest employee did not do their job thus costing me time and money I cannot afford to lose.

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Sharon Andrews - 43 d ago

1

Today July 5, 2016 flight 425 was to leave at 5:20am from Logan Boston, Ma. Many passengers are still here at 1:20pm. First plane gas overflowed. Understand they have to clean up apparently the mechanism to keep gas from overflowing was broken. Meanwhile, they find another plane and plane needs brakes. Brakes were delivered. However, brakes not approved by FAA. Why would brakes not approved by FAA be on the shelf? We are trying to get to Denver, CO. Thank you, Sharon Andrews

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Fed Up - 50 d ago

The FAA is working on shutting down several gates at Love Field because they are dangerously close together endangering passengers, aircraft, and employees.

Southwest is obviously interested in profits over public safety.

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eila - 54 d 10 s ago

0

made flight to my connection but took me to another connection. several delays also.

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MM Dunham - 55 d 26 m ago

0

Terrible customer service with a canceled flight today DCA-MDW.

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DennisMSmith - 5 y ago

@LanceBoley I flew @SouthwestAir into LAX. It was on time. Wife/kids flew American...delayed in Austin and LAX. We couldn't get the same

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frank - 57 d 18 h ago

4

why didn,t you fly together

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Frecia - 62 d 18 h ago

Corey joe jones your pilot violated a woman in costa rica he is going to be demand how do you have people like that

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richard brown - 70 d 19 h ago

0

this is the response from a southwest air person, whitewashing a new policy by bY Budget car rental. rental agreement 767535101 in phoenix. i rented a budget car through southwester for 118 dollars and when i arrived i was forced to rent for 161 dollars.WHY??NEW POLICY MANDATORY GAS TANK PAYMENT (STATED OPTIONAL) FOR 32.50 PLUS 15.6 PERCENT TAX ON THE GAS. I USED 1/2 TANK OF GAS AND WAS TOLD TOUGH S..T ABOUT ANY REFUND. TOTAL THEFT. AND IF SUPPORED BY SOUTHWEST THEN YOU ARE COMPLICIT. GOODY WAS TO KILL A 50 YEAR RELATIONSHIP, YOU THINK are we DISCUSSING THE SAME EVENT??? YOUR SILLY MEANINGLESS BLABBLE SAYS NOHTING AMD DOESNOT EVEN MENTION THE DECEPTION DONE TO A SOUTHWSEST AIR CUSTOMER, AND DOES NOT TALK ABOUT THE FRAUD Perpetrated by BUDGET through SOUTHWEST AIR' S GOOD OFFICES. THAT MAKES SOUTHWEST AN ACCOMPLICE AND I WILL REACH THE TOP LEVEL OF SOUTHWEST MNANGEMENT FOR A RESOLUTION, AND IL WILL BE SURE MENTION YOUR COMPLETE LACK OF BUSINESS ACCUMEN. -- Sincerely, Richard Brown 18765 Austin Way Monte Sereno, Ca 95030 Cell (hidden) (hidden)

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Don Cherry - 73 d 19 s ago

Why don't you revive your very successful direct flight between two very large naval bases so the personnel can travel back and forth without having to change planes?

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Diane Spada - 86 d 4 h ago

My conformation number WE5GNZ . I changed my flight from west palm to Islip ny from June 8th to June 7th. The reason I saw a lower fare and called to ask if I would save miles . I was told I would be credited 7705 flyer miles if I made the change. So I did so. I haven't seen the credit made so I called and their is no conformation on points being credited. I am very upset and would like you to look into this further. My phone call was taped and would like it to be listen to so I can get credited flyer miles I was told I would. The miles was taken from my husbands Rapid rewards account. (hidden). My cell number is (hidden).Please resolve this asap.

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Rhonda - 103 d 4 s ago

0

I used my reward points to rent a car. During the online process there was a typing error on the date as 5/14/17 instead of 7/14/17. Less that 1 minute after the reservation I contacted customer service. It is now a week later, 10 different phone numbers, approximately 16 different people. I have been hung up on, provided with inaccurate information, basically lied to and told that they will not correct the date and I loose my 21,620 points, end of story. The company that Southwest contracts to handle their travel is Quality Reward Travel. They are basically stealing Southwest customer points and money.

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Iris Wiener - 209 d ago

0

Kudos to the Southwest Airlines crew on the Jan.19, 2017 flight to Washington DC for illuminating the cabin with pink lights in support of passengers flying to the Women's March. They showed that Southwest has a good corporate heart, and that they hire good people!

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@BarbieInConn - 261 d ago

5

Best airline I've ever flown - with a sense of humor, extra chips and free drinks on special holidays to boot! Thanks, @SouthwestAir for going above and beyond to make your passengers feel special!

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einnaonafets - 5 y ago

Thanks to my honey @frankso12 for taking me to the airport! @SouthwestAir

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officialdjdowns - 5 y ago

@SouthwestAir Rolo at Customer Relations just helped me out big time! Dude deserves some brownie points for sure!

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brittanymmann - 5 y ago

Booked my tickets to NYC on @SouthwestAir thanks to finding a great deal from @airfarewatchdog! #BestDayEver #LuvIt

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rollyafrica - 5 y ago

@SouthwestAir thanks for doing so

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