Information, reviews and public commentary for US companies


Spirit Airlines

2800 Executive Way
Miramar, FL
B. Ben Baldanza
President CEO and Director
(954) 447-7920
(954) 447-7979
Twitter IDs
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Jessica - 1 d ago


Flight 356 going to Chicago from Las Vegas kept getting delayed and then eventually got cancelled. We boarded the plane much later than wanted which was fine but when we were about to take off on the run way we smelled smoke, maintenance came and took a look at it said we were good to go and then it happened again right before we were about to take off. We then waited an hour and half in a line with angry customers and were told to either wait in line or call the back of a card to rebook. We waited in line and were told we would get a voucher for our rebooking baggage fees. That was a lie, they sent us 100 a person which doesn't even cover the flight plus the additional baggage fees that we all paid for and we can only use them with spirit airlines. What a joke!!! WHO WOULD EVER FLY WITH YOU FUCKS AGAIN???? Also to top it off i was basically told I was SOL for having a medical condition and that I should have brought more pills with me in case things like this happen. NEVER have I EVER had to deal with something like this from Southwest, United, and/or American. YOU SHOULD BE ASHAMED OF YOUR COMPANY!

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Anonymous - 2 d 19 h ago


I WILL NEVER EVER EVER FLY OR RECOMMEND SPIRIT TO ANYONE!!!!! U cancelled my flight less than 12 hours out and did not find me another flight!!!! U booked me on another flight that would have gotten me to my destination 48 hours late and put me on a flight home 12 hours later. I would have only been in my destination for 12 hours!!!!! You also booked people in my party who booked separately a flight on another airline!!!!!! Why wasn't that done for me?!?! Your airline provides inconsistent, horrible, unfair custom service and I demand to be reimbursed for my $580 one way ticket to my destination that I had to purchase because YOUUUUU ASSHOLES CANCELED MY FLIGHT!!!!!!!!!

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Anonymous - 5 d 24 h ago


The niciest airlines, very well trained flight steward. I love spirit airlines.

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Eden - 6 d ago


I had a flight today with spirit. The flight got cancelled at 6:20am due to them not being able to find a flight attendant replacement. The original flight attendant called out due to a family emergency. Nobody let the customers know until 6am that they didn't have a flight attendant. The flight was supposed to leave at 6:35am. They couldn't get anybody a flight until 4pm the NEXT day. I was supposed to be at a wedding in California at 3pm the next day. It was just very unorganized and extremely frustrating. I feel like they did not even try for their customers. I will NEVER fly with Spirit again.

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Aneta - 7 d 20 h ago

This Airline should be shut down for good. I hear nothing but negative comments on Spirit and I have one of my own but what I have experienced with them requires writing a book. I heard horror stories before I booked my flight with them but unfortunately trip that day was a must for me and Spirit was the only one flying to my destination. Will never ever fly with Spirit even if it will mean to cancel my plans.

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Cvita Matwa - 6 d ago


I was given a receipt for 50 dollars to be put back in my account due to damaged carry on that I had to pay for. That was 3 days ago and I still haven't seen it in my bank account. Poor customer service as well as poor managers. I would not recommend this airline to anyone. Not even my worse enemy.

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Anonymous - 7 d 16 h ago


Tried to use a $50 voucher for a flight that was cancelled in NY due to Hurricane Irma. Was within time frame necessary and was told I could only use $17.00 of my $50.00 voucher and the rest would be lost. Only can be used for "flight price". This is ludicrous and despicable. How do you advertise $50 and then take it all away. Was given the option to book a more expensive flight...NEWS FLASH...only 2 flights that day and they are both the same price. There is absolutely no customer service here. It's all GREED.

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Zai - 7 d 16 h ago


This airline is the worst airline on this planet. The amount of people I saw that couldn't even get on their flight is ridiculous. If the flight is boarding and the gate is not close yet, you can give people a chance to make their flight. You guy know how to make y'all money.You guys sell people false hope. Now I see why people would rather just buy a $300 ticket with JetBlue or American. Mark my words, I WOULD NEVER FLY WITH YOUR AIRLINE AGAIN. Plus the employees are so RUDE and if was to slap the shit out of them I would be wrong. This airline needs to go out of business A.S.A.P!!!!!!!! And who ever is the CEO of this airline, you should be a same of yourself.

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Jason - 9 d ago


I was 1 hour and 8 min early before my flight and it may have been earlier but they said I was one minute late and made me pay $198 for two more tickets and wait another day with my two year old son. What a joke I know they over booked and hustled me out of my money and I would like my refund and I will not let this one go.

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Anonymous - 9 d 3 h ago

Good Morning

My name is JANET Scilly DOOLEY.

My account #199974833

My cell #(hidden)

I am so fed up every year I keep getting taken from my bank account 69.95.

I have wrote letters spoken every year to customer service sent fax letters stating I am not SPIRIT member and to stop taking out money from my account.I am so annoyed please credit back my account as I can't afford this and every year go through the same heartache and promised each year it would be taken care of.

Please can this matter be taken care of before I go to the TV network and let the consumers hear about the disgraced act of stealing my money.

Thanks in advance


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Samantha Gil - 9 d 17 h ago


My flight was overbooked by 50 people so kindly stayed a day and gave away my seat later to have the assistant book me on a flight without a seat. The next day I waited 5hrs for a next flight because there was no seat for me on the plane. Then i tried to use the vouchers and the representative kept telling me higher set prices so i had to ask supervisors which gave me the right prices. Today I called I spoke to Lyn and she told me I couldn't cancel my flight or change it without paying some form of fees when Puerto Rico has no water or electricity; its devastated. Then i asked for a supervisor and was transferred to Sarah who at first told me I would get my refund back but if would also give me a complimentary waver fee to pay 500 dollars for a change to denver colorado. I dont really have that type of money to be splurging so i then told her I wanted a refund again and she explained since she gave me complimentary waiver fees to change my flight that she couldn't give me refund and essentially dropped the call before telling me to have a wonderful day. I just want my money back because i dont want to see people struggling for food or water or living in destroyed circumstances. I don't know what to do.

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Anonymous - 9 d 17 h ago

Hello my name is Angela. Me and my husband just got married and decided to fly with Spirit airlines for our honeymoon vacation. We checked in at 6am. Arrived at 11:40am delayed 5 times. And we are still waiting. Spirit has took 1 day out of my 3 day vacation. This is not right especially since I'm not being rude. I'm understanding what is going on but this is my life and it seems no one cares. Your employees stated that Spirit airlines first crew timed out then they had to find another crew. Meanwhile your staff on social media stated that it's mechanical issue, so why is Spirit lying to us? I am asking for a full refund because I've waited over a year for this day and it was delayed to no fault of mine. Your employees have been so rude to us (with an exception of one) and acting like they are doing us a favor. That's not true Spirit at all. What's the point of your name if your staff is not living up to it.

Thank you for receiving this email

please forward to whom it belongs to God Bless.


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Mark - 13 d ago


Can't get a simple question answered as it's impossible to speak to a human at Spirit Air. The company is run by robots.

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Kate Perryman - 14 d ago


Yes I had a flight #770 leaving Atlanta when one of the flight attendents spilled hot water on me I was sitting in the middle seat and it burned my arm and stomach area and my clothes were wet, then after arriving to Detroit Metro, my bagage was lost I arrived on a saturday an @6:00 pm and I did not receive my bag until Sunday @11:30 PM I had to buy clothing saturday and again on Sunday, because I had flew in for Funeral which was on Monday, I reported all this to the attendent in flight and she took my information regarding the spill and then had to go and report my missing bag, I have left a message with corporate office, It is very difficult to talk with anyone, so I have left messages regarding my flight issues. Then after returning to come back Spirit wanted to charge me because they said my bag was over weight, so I took out my pick slip for luggage service report. This was a big inconvience to me having to wait approx 2 hours after my flight landed, then having to spend extra money on things that I already had. If Someone from Spirit could return my calls and stop letting it go to voice mail all these issues could be resolved. I also paid for insurance for my flight. So Spirit tell me who is going to handle this issue? I think I have been very patient, but enough is enough.

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Rebekka White - 16 d ago


I have never did business with spirit before and I booked my vacation threw orbitz. Well two people going with us backed out and I had to cancel their flights. I called and canceled the flight and then was told I would be refunded back to my credit card. I was told it was it would be 7 days and the money would be back on my credit card. After it never showed, I called and then I was told no it would not be refunded. On top of that customer service is rude. I would rather pay more for good service then bad service have my money stolen from me like that. They are doubling dipping. I wish I would have looked at their reviews first before I booked with them. I will never do business with them again and I will tell everyone I know as well. American Airlines has never done me wrong and I will continue to use them after the service I experienced with Spirit.

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Anonymous - 16 d 11 h ago


Every employee rude, unkind, and uncaring. From Portland to LA to Ft. Lauderdale. I watched elderly clients requesting wheel chair and the staff arguing with the elderly. There is no customer service training provided for your staff. I will never fly on Spirit ever again.

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Anonymous - 16 d 16 h ago


Booking Insurance is a waste of time. Spirit credit's you then they cancel the credit, within 30 days. When i went to use my credit it did not say cancelled it said it was already used, hmmm! I didn't use it. I only fly to Florida and I wasn't going to fly due to Hurricane Irma. Spoke to Hazel # 45852 (hope she gave me the right info,lol) needless to say, not nice at all. She came on the phone line looking to argue. All i wanted to do was use my credit to book my flight! Customer service doesn't exist!!!

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Military Veterans - 17 d 44 m ago


My question to the CEO of Spirit airlines is why do you charge our Military Veterans for their bags. I understand the active duty is free but you have service members who have fought for this country and have lost limbs or other disabilities. I think it is tragic that any airlines would charge those who serve this nation and given your the freedom to be who you are and you would not honor them by showing your appreciation at least by allowing them to fly their bags free even after they retire or have to medically discharge because of lost of limbs or other issue. Everybody says they support this county veterans but once they have finished serving their county how quickly do everyone forget their service. If you won't honor their service by allowing to fly their bags free then at least give the veterans a flat rate of $10 per bag this way your still make your money and show that you at least honor the veterans. I was ashamed to watch how you all treated this veteran and decide to write you about. it. Hopefully you have the courage to make this happen and not worry about the bottom line in your pockets.

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Anonymous - 17 d 12 h ago


This one of the most awful airlines I have ever traveled on you don't even offer

water let lone anything else you charge a arm and leg. Just because you think you offer the most least expensive airfare is not true and the ones who do they offer water juice coffee, and give snacks. you are terrible. Who ever the CEO is he is getting paid for doing nothing, You have made a bad reputation for yourself I have warn people NOT, NOT to travel on spirit. I have wrote 2 letters to this CEO and have not even gotten a response from either.

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Sharon - 18 d 15 h ago


DO NOT FLY WITH SPIRIT AIRLINES. We had an awful time trying to get out of Florida before Hurricane Irma hit. Spirit Airlines delayed then cancelled our 9/7 flight from Ft. Lauderdale to NYC TWO DAYS BEFORE our departure, so we spent over $575 to rent a car and and book Amtrak out of Savannah. Then Spirit UNCANCELLED our flight. How is this legal?! I'm sure when they refunded our ticket, they were SO happy to charge someone else an exorbitant amount for our seats on that plane.

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Meme Kelly - 18 d 20 h ago


Yes I've had a horrible experience so far. I was just pulled out of the line by Roxanne in Los Angeles and charged $65 when everyone around me had carry on bags and did not pay a thing. I talked to several people and the woman who boarded in front of me is sitting in seat 28 D and had a bag almost identical to my bag and did not pay a thing. She did not pay a thing. Roxanne was rude and robotic. I am African American and the woman who did not pay a dime for her bag was Caucasian. I am on flt 953 from Los Angeles to Oakland. And my confirmation no AIY5RB. I may be reached at (hidden). I'm a contributor for HuFFpost and I'm going to video and report on this as I deplane.

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Disgusting service - 21 d 14 h ago

Most horrible horrible............ experience with this company!! Do not know why they are still in business .. Customer Service should not be called customer service at this airline. Plane left 10 mins early having my family with a one year old and a five year old having to stay in the airport 8 hours to catch the next plane. It gets better they gave me tickets for the later flight with different information than what I had been told.. Never again!! Try to give them a chance for the first time but I'm glad to know that never again will they receive my money..

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Deirdre - 19 d 4 h ago

I'm sorry, i have my own issues with spirit but leaving 10 minutes early should not be a reason to be upset, especially since ALL airports stress being at the airport 1-2 hours ahead of time. I think you may need to take personal responsibility for this one. I don't know you and you don't know me and i don't know your situation but this just seems to be a little commonsense. Now as far as the rest of your complaint i do feel that it is valid. Also I hope that you don't take offense to this comment but if you choose to and decide to reply with something unfavorable I probably won't be back to the site to read it so maybe it's best to keep it.

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Carolyn - 20 d 3 h ago

My husband and I have a flight out of FL. in two weeks. I checked the wrong flight time leaving. We wanted to leave 8:35 AM and the flight I checked is 8:35 PM. I called Spirit to change just the time and was told it would cost us $125.00 per ticket. Please we cannot afford this charge we are retired, we only wanted to change the time. Is there anything you can do to help us? PLEASE. The flight confirmation number is ECUVPD MR. & Mrs Abram Hege

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Quinia Morning - 20 d 13 h ago


My daughter flew home September 28,2017 from Boston ,MA flight number 615 to Ft Lauderdale where she checked her bag which included her Mac Computer. When she arrived at 9:37 in Ft Lauderdale, her bag was open and the laptop was missing. Between Boston and Ft Lauderdale someone in your baggage department stole her laptop. She went to report it right away and of course your employees answers were there is nothing we can do about it. It is enough that you charge for everything under the sun and your flight attendants are rude, we also have to deal with dishonest employees. Its not about the laptop, its about the material that was on there. She is an empowerment speaker and all of her speeches and other vital information was on there. There are so many things that are happening in the world and now we have to deal with a despicable thief! This will not be the end of this because we are going to report this to the news and everyone else that will listen. She went to her business conference excited but came back in tears. It is absolutely disgusting!!!

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