Information, reviews and public commentary for US companies

 

Spirit Airlines

Rating
0.278653
Web
http://www.spiritair.com
Address
2800 Executive Way
Miramar, FL
33025
Contact
B. Ben Baldanza
Role
President CEO and Director
Phone
(954) 447-7920
Fax
(954) 447-7979
Employees
2,580
Twitter IDs
@SpiritAirlines
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Don't fly this fuckn airline - 2 d 10 h ago

0

This airline is a fuckn joke how are they even in business if I would have known that they would leave people stranded 3000 miles from home and not give a fuck I would have never flown with the but it will never happen again , but I'm gonna make sure they get a lot of free advertising threw social media I'm sure they have never got a good rating from anyone i going to be contacting a lawyer and see what legal form of actions can be taken for what they have and are doing to people hopefully can get a class action lawsuit so they can be shut down

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Lauren Maher - 2 d 8 h ago

I agree with you on this... I had a scheduled flight for yesterday and on way to airport I get email it's canceled due to being short crew.:: I am out a lot of money and was suppose to start a brand new job today.. you tell me what your new boss would say ... I can guarantee I don't have a job cause the next available flight they had was for Tuesday.. they couldn't and refused to put me on a flight into another airport and get me a rental to get to AC airport to get my car.. this is ridiculous and last time I fly spirit

Oh and then they wanted me to pay $500 to fly another airline...

THIS WAS NOT CANCELED BY ME.... you should be making arrangements to these flyer you screwed

To the person who I am responding to

Please feel free to email me at (hidden) because I plan on contacting a lawyer as well...

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Anonymous - 3 d 9 h ago

This is for president CEO and director of spirit airlines. We had a flight on Thursday 15th.then a flight that was canceled by spirit air Saturday 17th i called customer service and spoke with kevlon who told me I have 3 opinions and spirit was indeed responsible. Opinion 1#money back opinion

2# new date to fly out on Monday opinion 3#was to book us on another airlines.i chose a new airlines my grandson is 12 and was trying to get home and whole ordeal had become way to much all the back and forth to the airport.now spirit made a new reservation for delta and my grandson and the adult with him had to go to delta ticket counter and wait in a very line there!now when they get to the desk they where asked to pay more money to delta for a uncompaned minor fee.now here is our problem we payed this fee to spirit and should of never been asked for that fee from delta ! This issue was spirit's we would of taken the spirit flight if it was not canceled by spirit first of all and not our problem but the employees of spirit handled this spirit issue like it was the customers that if you didn't have there would be no spirit airlines( problem )...now spoke to a markus and a supervisor doneppe who by the way told me go on line and there way no one higher than her to talk to both not helpful at all .now what I want back our$100.exter we payed to spirit for an uncompaned minor fee we did not fly with spirit so we don't owe this fee. also we would like an apology for all our troubles and you as CEO president and director should do something for us as well.the flight was (1676) confirmation number wit6pk Lawrence Lewis is the card holder and the father (kaleb Jones )is the 12 yr child and passenger. My name is waynetta I'm the grandmother sho is very disappoint in the poor level of service this spirit gives its customers and fyi word of mouth and social media is a thing please don't forget the people who keep you in business and by the power of the people can put you out of business by simply refusing to use spirit anymore no matter how cheap your flights are for it's not worth the trouble. Contact me at (hidden). asap.

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Lauren maher - 3 d 10 m ago

I agree

The events that took place today were uncalled for.. the lack of disrespect and no care for the ppl traveling is uncalled for... I know other airlines would never do this to their customers

I have no words and the stress I'm under right now over all this is beyond extreme

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Anonymous - 3 d 8 h ago

0

Wow if anyone is planning on flying spirit save your money 25cents is to much .he'd the warring of all the review's trust and believe it will be one of the worst mistakes you ever make.do not fly spirit..!!!!

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Lauren Maher - 3 d 12 m ago

I agree... I am so angry about what they pulled today and the lack of respect for their customers.. I know other airlines who never treat their customers like this

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Anonymous - 3 d 5 h ago

I am fit to be tied .. I got an email while on way to Tampa airport that my flight was canceled.. I called and ask why.. they said not enough flight crew.. they were not willing to put me on another airline.. if I did I would have to pay over $400 .. then we thought of going into Philadelphia airport and they wouldn't help me with car rental to get from Philadelphia to AC to get my car.. not would they help compensate for the extended parking cause they canceled the flight .. not me

HERE IS THE BIGGEST ISSUE... I needed to get back to NJ today because I start a brand new job tomorrow...

If I lose my job mark my word a lawyer will he called .. I am so stressed over this I have a chest pain...

no one seems to want to help I'm this situation NOR DOES ANYONE CARE!!!!

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Anonymous - 3 d 8 h ago

This is the worst airlines ever spirit you should be ashamed .your employees should be ashamed. CEO president and anyone who works and lies for this company should be ashamed. I give this company 10 thumbs down. What in the world never seen this type of horrible terrible just the worst foul service ever in history. !!!!!!

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Ayce - 4 d 49 s ago

0

Long story short. I arrived 45 mins before my flight was due to leave to get my boarding pass and such (as I've done every single time I've flown), but I was told i was too late to do anything because the doors were closed already. I walked away and 15 maybe 20 minutes later, I hear them call last call for my flight......smh talking about angry. Of course I was blown off even with tears in my eyes and then I was offered a flight out that night which was overbooked already.........then when I called customer service, they hung up on me after talking to me for maybe 8 minutes. Definitely the worst experience I've had with any of my travels and it caused a great amount of stress and I'm really surprised at this whole experience. Guess I have to be there the recommended 2 hours before even though I've never had to do it before even with trips that had hiccups but according to their manager oh well

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Anonymous - 4 d 16 h ago

0

I think Spirit airlines is very unprofessional. Our flight has been delayed from 5 pm to 7 pm all the way till 1045 pm then they never announced the flight over the intercom and 50 passenger missed their flight. All though they paid for our flights for free it really wasn't free we had to catch an Uber all the way home and all the way back to the airport in the morning at 5 to catch our flight. I see why this airline has low ratings. I'm very dissapponted.

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lsilvarodz092 - 6 d 4 h ago

0

Buenas tardes,

Un empleado de ustedes llamado Jesus Gomez Tirado me pidi la suma de $250.00 en su aeropuerto para venderme un buddy pass, el cual nunca me venido todo fue una estafa. Tengo evidencias de las conversaciones, de las transferencias via Western Union en el mes de julio ayer recib un mensaje pidiendo nuevamente la misma cantidad junto a una foto en un escritorio en su trabajo de que necesitaba dinero para comer pero debido a que me estafo una vez no vuelvo a caer. Siempre viajo con ustedes y estoy muy indignada con tal comportamiento yo tengo un hijo, no pude comprarle el pasaje a mi hijo de vuelta a PR para que comenzara las clases wow no puedo creer que tengan empleados as sin escrpulos, moral ni sentimientos y sobre todo sin vergenza. Si necesitan evidencias las tengo todas mi email es (hidden)

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BATMAN - 6 d 7 h ago

0

WORSE TRIP IN THE AIR PORT EVER FIRST THEY GOT ME FOR AND EXTRA $81 MADE THE RESERVATION OVER THE PHONE COOL GOT THE TICKETS FOR $156 COOL ON JULY 24 GOT TO THE AIR PORT GOT ON LINE THEY TOLD ME I HAD TO GET OFF THE LINE AND GO TO THE CHECK IN KISA OK GO THERE TELL THE PERSON WHO IS HELPING OUT EVERYONE THAT I REALLY DONT NOW WHAT I AM DOING COOL SHE HELPS ME AFTER ALL WAS SAID AND DONE MY INFO COMES UP THEN SHE TELLS ME I DONT HAVE A SEAT ON THE PLANE OK WHAT DO YOU MEAN I DONT HAHE A SEAT I PAID $156 FOR WHAT SHE TELLS ME I PAID FOR THE FLIGHT OK THATS NOT TELLING ME ANYTHING SO SHE TELLS ME THAT I HAVE TO BUY A SEAT STILL IM LOST FOR $156 ROUND TRIP TO ORLANDO FL I SHOULD HAVE A SEAT I WAS TOLD I DONT HAVE A SEAT OK SO NOW SHE PULLS UP THE CHART OF THE PLANE I PURCHASED A WINDOW SEAT FOR AN EXTRA $28 AND THEN I GOT HIT IN THE HEAD WITH ANOTHER $53 FOR A CARRY ONSO THE MORAL OF THE STORY IS THEY GOT ME THEN COMING BACK TO PHILA I TRY TO TALK TO SOME ONE AT THE AIR PORT I WAS TOLD THAT BECAUSE I BOUGHT A TICKET THAT WAS MY SEAT BUT THEY STILL WAS NOT GETTING WHAT WAS I SAYING IF I BOUGHT A TICKET ROUND TRIP WHERE THE HELL IS THE SEAT I HAD A SEAT COME BACK RIGHT SIDE 3 ROW MIDDLE SEATSO WHAT DID I MISS ON THE GOING TO FL.SO TRYING TO TALK TO THE JOKERS IN THE AIR PORT IN PHILA WAS A JOKE SO I LEARN ALOT ON THIS AIR PORT THEY WILL NEVER GET MY BUSINESS EVER AGAIN THEY ARE CROOKS THERE EMPLOYEES DONT CAR ABOUT ANY THING PLAIN GOING WAS 2HRS LATE AND THE FIUNNING THING WAS THE PLAIN WAS THEN IN THE WAITING SPACE THEY SUCK BIG TIME THEY GOT ME BUT NEVER AGAIN

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Kathmul - 41 d 36 m ago

3

Most of us purchase insurance in case something goes wrong. If all goes well that's a good thing. Spirit Airlines have made a profit. It becomes a problem when you need to use the Spirit Travel Guard Insurance. Spirit makes the process brutal when trying to get your money back. I'm still trying, I refuse to accept this type of customer service. I want my money back on a flight my grandson didn't take because he was ill the morning of the flight at the airport. He could not travel. Spirit is making me work for my money back.

Spirit headquarters phone number +1-8-3-3-2-O-1-7-7-O-1_

Spirit headquarters phone number +1-8-3-3-2-O-1-7-7-O-1_

Spirit headquarters phone number +1-8-3-3-2-O-1-7-7-O-1_

Spirit headquarters phone number +1-8-3-3-2-O-1-7-7-O-1_

Spirit headquarters phone number +1-8-3-3-2-O-1-7-7-O-1_

Spirit headquarters phone number +1-8-3-3-2-O-1-7-7-O-1_

Spirit headquarters phone number +1-8-3-3-2-O-1-7-7-O-1_

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Need help - 29 d 30 s ago

This nr is no longer in sevice

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Bitch - 8 d 2 h ago

0

That is not Spirt headquartered number Fucking lied

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Anonymous - 7 d ago

DUH the people that list those numbers like that are scammers. Google it like a normal person. This website is not for real corporate complaints and those people are scammers. Where have you been? They are on almost every complaint board.

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Antonette - 7 d 7 h ago

My experience was horrible! We flew to Vegas to celebrate my birthday. On the way back our flight had been delayed twice! Then canceled! They gave us vouchers for a room. At first they were trying to put all 3 of us in one room and we all had separate reservations! Meaning we are individual customers!. No that wasn't going to work so they asked if they could put us in two rooms due to all the people who would need rooms and I agreed. The other vouchers they gave were for food at the hotel they said! Nope not true! We didn't eat that night bc the taxi vouchers only were to get us to the hotel and back for our flight the next day! Worst experience ever!!! They lied about our food, they didn't provide transportation at all for our extended stay and they did not help resolve the problem at all!! Never again!

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Does it really matter? - 32 d 8 h ago

0

Worst experience of all time!!!!! Canceled my 7am flight due to "weather" while every other flight took off on time to find out that 2 employees didn't show up to work and even spirits pilots had to book flights with a competition airline for themselves (frontier) .... how awful of an image that your own pilots won't even fly with you.... -5 stars!

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Frustrated passenger - 8 d 51 m ago

0

I think that's what they are trying to do ,,today Dallas to Philadelphia flight 484. 8/13/2019 supposed to leave at 2:45 and now leaving at 4:45pm. I can't wait to see what shit we going to hear.,,I will keep you posted to what happened

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Anonymous - 21 d 9 h ago

0

This airline is complete shit! Everything about it. The customer service. The inflight services. Can't even get a hold of a live person to speak to about any issues you are having! Random unauthorized charges on my account, legitimately stealing my money! How do I get in touch with someone to give me my money back?

Seriously never flying with spirit again.

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Miss bitch - 8 d 3 m ago

0

You better not ,bcz I said the same ""SHIT. ""And today I am flying out of Dallas 8/13/2o19. And my Fucking flight is delayed.....I promise my self never never never fly with this Airline.. even if the ticket costing me $1.00

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Anonymous - 14 d 6 h ago

Purchased a round trip ticket on-line and they immediately bumped-up the price $100. Then, Spirit charged the credit card double, draining the account. No one would answer when I called, so I filed a complaint with the Attorney General's office in the state of Florida. So far, Spirit has gotten away with theft and nothing has been done.

Theft.

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Anonymous - 14 d 5 h ago

the 800 phone number routed me to a travel agency in Virginia who said they could not help. was able to finally get hold of a woman who said the airline had a history of overcharging credit cards and that they were sued a couple of years ago for this very fraud. This was supposedly an employee who was bad-mouthing her-own employer. She was quite nice and sympathetic, and that's why I didn't post her name, although she told me I was also wasting my time, that I'd never get the refund, noting they would tell me it would take four weeks for a refund hoping i would just drop it.

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Anonymous - 14 d 5 h ago

they hung-up on me

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Anonymous - 14 d 3 h ago

Narefa said it would take 5-7 business days for them to process a refund. that means they have my money for all that time. I reported them to the Florida State's attorney general's office. This is fraud!

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Anonymous - 8 d 11 m ago

0

What's new! You can call the corporate office and no one picks up the phone.. they train their workers to lie

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