Information, reviews and public commentary for US companies

 

Spirit Airlines

Rating
0.254852
Web
http://www.spiritair.com
Address
2800 Executive Way
Miramar, FL
33025
Contact
B. Ben Baldanza
Role
President CEO and Director
Phone
(954) 447-7920
Fax
(954) 447-7979
Employees
2,580
Twitter IDs
@SpiritAirlines
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Ava - 19 d ago

5

I'm 16 years old. I'm flying alone - not the first time. I have a disability, and so I needed a wheelchair. My mom couldn't take me all the way to my gate, so I had someone from the airline take me.

He was so nice!! :) I wish I knew his name...

He was so friendly, so caring!!

Anyway, I wish I can do something for him cuz he was so nice!!!

Thank you!!!!

(Y'all haters out there can say its just cuz I'm "disabled" and all that shit..)

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Marty - 3 d 6 h ago

0

Are you saying because someone was nice to you that all these other complaints are from "haters?" You are a 16 year old idiot, disabled or not.

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fooled by spirit - 5 h 12 m ago

1

hate to burst your foul mouth 16 year old unworldly comment, but that was not that airline, that was an airport employee. Do not give credit where credit isn't due, especially to this horrible thieving airline.

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Spirit Airlines Sucks - 10 d 9 h ago

0

I just returned from the Akron, OH airport where I purchased tickets from Spirit airlines. The transaction went smoothly and I felt good about my trip plans. When I returned home, I logged into my Spirit airlines account. I discovered that my departure trip date / flight had been changed. It was moved back a day later than the date I purchased the ticket for. Initially, I thought maybe I made a mistake and bought tickets for the wrong date. I looked at my ticket purchase confirmation email and the printed copy I made. I purchased the tickets for the correct date. I called Spirt customer service. (A call center in the Philippines) The nice gentleman looked up my flight and purchase information. He informed me that Spirit cancelled all flights from my departure airport on the day that I purchased tickets for. They automatically moved me to a flight on the next day. The worst part was that I was NEVER notified. I checked my e-mail and spam folders for any / all emails from Spirit. I found nothing but my ticket purchase confirmation email. HOW can Spirit treat customers this way?? It's awful!! They cancel / change my flight to a different day and don't communicate this to me in any way!!!??? I plan to call the Spirit headquarters today. Based on things I've read and heard from other customers, I'm quite certain that I'll be told "tough luck". This ticketing experience brings back a memory from a previous Spirit flight from FLL. When we arrived two hours early for our flight, the line to check bags was out the door of FLL airport and down the sidewalk. I remember the Spirit employees standing around, viewing the chaos, and not doing anything to help their customers make their flights. Many customers missed their flights that day. We only made ours because we had TSA Pre, and ran to the gate. As soon as we sat in our seats and buckled up, they shut the door and left. Quite a few people missed this flight because they were standing in the Spirit airlines check-in line. Spirit didn't have enough people and resources to take care of their customers. Spirit is sending me, and others, a message very clearly. Spirit doesn't care about their customers at all. I'll never fly Spirit again.

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Anonymous - 12 d 16 h ago

0

About to fly out tomorrow afternoon from Denver to Los Angels. They changed our flight without contacting us. They are not willing to accommodate the night we have to stay overnight with two little ones,so we have to sleep at the airport. Terrible customer service all around! Thank you Dion,Marcus,Alex,Victor and Angel! You have supplied "amazing" customer service. I understand you can't change flights but your company failed! I will NEVER fly with you EVER again!!! Both times you failed me! F spirit!

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Robert coble - 13 d 21 h ago

0

I flew from Denver to lax for a connecting flight to China . I started receiving flight delay notifications before I left. At boarding it was determined that I would never make my connection. I was put on a delta flight only to be told it also was delayed and I would not make my flight . Anyway to get to the point I had to pay 650 for a flight to China . I complained th the normal channels and was told I would receive a voucher ,ice her to receive any vouchers. I don't intend to fly you airline again, so instead of vouchers I'd like cash please contact of I will .

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himbobill@hotmail.com - 14 d ago

0

I was traveling from Chicago to Boston on 10/8/2018 when I got notified of a delay, then at airport got notified of a flight cancellation .This airline sucks and the C.E.O. IS A FRAUD sending emails out that they are trying to improve service .Maybe they should start by firing his ass and get somebody who can run this airline because its evident he is a failure. If you have any balls B. Ben Baldanza you will contact me. With 2,580 employees less 1 meaning you it will run better

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Donald A Poole - 17 d 4 h ago

0

My secretary was booking multiple flights for our company business trips. She found deals on several airlines, one of which was SPIRIT AIRLINES. Her error was that on two of the flights she had mixed up the names of the passengers. On one flight she placed her name and on the other she placed a colleagues name. When she discovered her error she attempted to correct the problem. When she contacted Delta, there was no problem, however when she contacted Spirit she found that they would not make the change. As a result our company has paid for two seats but only one passenger will be on board. This would have been a simple fix, by simply changing names. The supervision at Spirit would not give names or allow me to speak with upper management. When I attempted to contact upper management I received a voice mail. Needless to say I am not done fighting this, if they are looking for someone that will not go away they have found me. I will alert the media, and the better business bureau, and countless other organizations to fight this company that doesn't seem to care as long as they have your money. Incidently, they did tell me there will be no refunds AT ALL!

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Anonymous - 15 d 21 h ago

0

This flight sucked never fly again and still billing my credit card

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Latasha Hill - 20 d 6 h ago

0

I was originally supposed to take a flight back with frontier, but some things happened in Las Vegas where I had to leave early because I had no where to go. Frontier told me if I found another flight with another airline they'd refund me my money back because they had no available flights until Monday and do not let passengers fly standby only the airline employees. So I was looking for the soonest available flight back home which happened to be spirit. I had my cousin book the flight and he forgot to pay for my carry on luggage. I did not notice it until it was time to board my flight. So they send me to the lady at the counter who was very rude. She did not give me eye contact at all. She tells me to fit it in the little thing to bring on as a personal or it would be $65. I knew it would not fit so I asked her if they took cash. She said no. I then proceed to call my cousin who booked the flight for me who was willing to pay for the luggage. She would not let him pay over the phone with the credit card saying it needed to be there physically where she can see it. I then proceeded to tell her that I have it in cash but some things happened to where there was a fight and my wallet was taken after a fight that had broke. She tells me I'm sorry there is nothing I can do about that. I can't take cash and I can't waive any fees. At this point there is only like 10 minutes until the doors close to the plane. I asked her if there was a supervisor available. She walks off and comes right back saying oh well she just got into something and won't be available until after the doors of the plane close. The only thing I can do to help you is have you go to the store and get a bag and put as much stuff in it as possible and bring it on as a personal, or leave your luggage here and we'll dispose of it or we can put you on another flight and at that point you can pay for your bag online. Well they did not have another flight until Monday (October 1st) and this happened Saturday (September 29th). She told me I only had 7 minutes to go to the store to get the bag if that's what I wanted to do. I also had my purse back pack on my back. I remembered I had a plastic bag inside my luggage and begin filling it up with everything that I could. I get back in line to board the plane and the gate agent was also rude. She yells at me saying you can only TAKE ONE BAG. So at this point I'm furious, angry, hurt by the situation that occurred for me to leave Vegas early and now the airline is not trying to work with their customers. So at this point I just say fuck it and put stuff in my SMALL backpack purse at this point it's only like 2 minutes til the doors close. So I go back over to the gate agent and she's stalling to let me on to the plane. She's telling me ma'am you need to calm down. I said can you just let me on the plane so I can get home. She says we can not let anyone on the aircraft who is angry so I need you to calm down. I literally made the flight by a hair. Both agents had poor customer service skills. They were very rude. I made the flight but my luggage did not. They threw my luggage in the trash!!!! Clothes=$300, underclothes=$200, shoes=$100, makeup=$65, jewelry=$150, suitcase itself=$200 totaling $1015 in loss because they would not work with me to get my luggage on the plane. I called the customer service to get corporates number and they told me they do not have a corporate or a phone number to give me. I just want to be reimbursed for the things that I have lost from this flight and spirit will never have to deal with me again.

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Rossana - 19 d 6 h ago

0

I have similar experience flight from orlando - NJ. They have the worst customer service. I wish I had read the review from customer before booking flight.

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Carole - 18 d 18 h ago

If you have homeowner insurance they may be able to reimburse you. Also some credit cards, especially travel cards have loss protection.

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Sidisid - 20 d 8 h ago

0

I was at the counter 50mn before departing time.

And not even one agent was present behind the counter.

It was a sign saying they close at 8:30am till ??

But I was there at 8:10am, a lady finely shows up and said if even I was there you won't make it to the airplane because I suppose to be there 2 hours before my departure.

The manager shows up and asked her in Spanish where she was, and she told her she went to get breakfast. Hopefully they were two girls who don't look Spanish and heard their conversation, and they told us what happen. If she was present at the counter and let me explain why I come 50mn before my departure, things could be deferent.

And by the way next to them is american airline and I asked the lady behind the counter if I arrive 50mn before my departure will you let me in. She said of course and if you misse your flight we'll put you in the next one free of charge. Ladies and gentlemen this airline is a shame to airline business not just in this country but in the world no in the universe. Next time I'm flying I will definitely add $50 or $70 or even $100 to the ticket price spirit offer me and I will never ever travel with spirit again.

I really wish spirit go bankrupt, and take over by an airline that is sincere and care for there Costomers.

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Nightmare - 27 d 3 h ago

0

Never ever again!!!!!

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Pettee Michael - 27 d 10 h ago

0

My first experience with Spirit Airlines was great booked it online also got and opportunity to buy a larger sheet which was great. My latest experience was absolutely horrible . I had a 9:04 pm flight out of O'Hare airport on 13 September , I check in at the kiosk at 8:04 and I was told that the gates were closed they made their buyers call my flight did not leave until 904 since when do they close the gates one hour early or the boarding? I had to buy an additional ticket for the next morning's flight which they told me would be $99, I look at my credit card charges and I was charged $285 for that flight that I already had paid for but spirit had close the boarding one hour prior to take off. And then I have three miscellaneous charges from Spirit Airlines that I don't understand, from a $15 and $99 charge to a $69 charge I know the $40 charge was for my upgrade for my seat but these other erroneous charges Are absolutely ridiculous

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Amy Miller - 28 d ago

I booked a flight to Las Vegas back in July from PHL connecting through MCO. Flight was supposed to take off at approx. 150 pm pm and arrive at MCO at approx 430 pm with a 1 hr 24 min layover at MCO and arrive in Vegas at 725 p.m Plane boarded it's passengers on time and pulled onto the tarmac...Then decided that the plane had mechanical issues and pulled back into the gate. We sat there for an hour and a half, which caused us to miss our connecting flight to LAS from Orlando. We were unable to get a flight to LAS so we had to take another flight (connecting from DET) to LAS and with a 5 hour layover in Detroit, which put us into LAS at approx 830 a.m. Now, because of the delays I had a day of hotel and rental car to pay for that i was unable to use due to your airline's inadequacy. That was our first leg of the trip. Supposed to fly back to PHL through Orlando again. Flight supposed to take off at approx 1140 pm and arrive at MCO at approx 720 a.m. Got to Vegas airport (mind you..rental car was already returned so we are stuck in the airport) to find out our flight was delayed until 1245, which turned into 145 within minutes of getting to the airport, which then put our connecting flight into Orlando too late to catch yet again. Spirit put us up for the night with food vouchers( nice gesture), but we were "Vegased" out and had work the next day that now had to be missed and an extra day of parking. We reached out to customer service while in Vegas regarding the flight dissatisfaction for our fist leg and they told me that my flight was not delayed in Philly, to which i replied with "BS" So we reached out to Twitter and were contacted immediately and offered $50 future flight vouchers after battling with customer service for an hour being lied to, called a liar basically and treated like an idiot, this was at least "something". Then the return trip happened...so i contacted your airline when i got home and was given an "additional" $100 voucher for a future flight per paasenger (that's 2 $50 and 2 $100 FFV for EACH passenger). Haha joke was on me...trying to give your airline another shot, i tried booking 2 flights to FLL and use the vouchers....only $60 of the $100 was accepted and NONE of the $50 voucher was accepted because (I was told) it only covered the "flight" that could be, in some cases, $.01.....ARE YOU KIDDING ME? TOTAL loss for me was $100 hotel night, $30 rental car night, $320 missing work for a day AND $15 extra day of parking. The delays were not caused by weather or ACT OF GOD...they were because your airline did not check the already full plane to make sure of its safety BEFORE boarding. And chronic delays and cancellations that your airline is synonymous with. I believe we deserve at least a free flight, if not reimbursement for monetary loss caused solely by your airline. I don't appreciate being called a liar because you are trying to cover up flight delays and being treated like I'm some ignorant (unknowing) person. I would like someone to contact me before i contact the FAA and federal DOT. Thank you for your time. Amy Miller

(hidden)

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Shirley Rogers - 31 d 2 m ago

0

Horrible experience with spirit airlines, today Friday September 21,2018. My husband, our daughter young adult and myself drove from Charlotte no this morning leaving at 11 to get to Myrtle beach for a 5 o'clock directly to dtw. So we would strive in Detroit at 7 pm. Unce to us we got caught in traffic in Conway no 12-13 miles from the airport for 3 hours. With national guards and police directing traffic. There wevsat arrived at Myrtle beach airport at 4:51 and they would not let us board. Three of us stood there in awe. Like your kidding. Our granddaughter is getter by christened and now we have to drive to Detroit Thru the night. Spirit did nothing to ease the pain, no hotel accommodations were offered certainly another flight that left at 5 pm sat and spirit would charge us for 3 more flights. So then we wanted to cancel our return flight on Monday and spirit wanted to charge us 100.00 per person. This is the most rediculious thing I've ever heard. Now I'm so upset my stomach aches. I will Never use spirit airlines again and I will certainly pass this incedent to many people. Very un professional and sickening how your company treats paying customers.

Shirley Rogers

(hidden)

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Daniel M. - 39 d 18 h ago

1

Hello, My name is Daniel C. Munoz. My reservation number for my flight was J7Q6NI. I ordered a flight from Chicago, IL to New Orleans, LA on August 23, 2018. The cost was $186.19. The purpose of this trip was to attend a friend of mines' wedding. My spouse purchased a ticket as well for this trip. We purchased them separately. Her confirmation code HCC28G. I was contacted by my superior officer on August 24th 2018 with information pertaining to training that I am ordered to attend for the impending deployment to Afghanistan. As you can see in the attachment below, highlighted in yellow, it falls on the dates of my reservation, 13-17 OCT. My booking was from OCT 12-16. I called Spirit customer service and was told that I needed to submit my orders, as you can view in the attachments below in order to receive a refund. The woman told me I would receive a call within 48 hours. I waited over two weeks to find out what had been done and the woman told me it was denied because the date on the orders was prior to my purchase date. She told me that I will have to either change the dates or forfeit all but $40 which will only be used as a credit for future bookings. I was floored. Changing the dates isn't quite an option anyways considering it was for a wedding that won't be changed, and the fact that I will be deploying shortly thereafter. The date published on the orders, which is 17 AUG 2018, is the date the orders were PUBLISHED! Not the date I received them! I cannot understand how Spirit Airlines cant understand that I have a military obligation out of my control. Shouldn't that be enough for someone to understand, regardless of whatever date is on the orders showing the evidence behind my claim? I am appalled at the treatment that I have been provided considering the fact that soldiers like myself are a huge part in what allows Spirit Airlines to stay in business. We sacrifice every single day, so you, Spirit Airlines, and every other United States citizen may be able to enjoy a bit of freedom and peace from hostilities around the world. I have been in the Army for a little over 8 years and have been deployed 3 times before and am going again in the coming months. In all of my time in the military, and all the flights that I have taken, I have never experienced anything like this with other airlines. This was the first time I was choosing Spirit, and I'm unhappy with this sort of treatment. Things like this are what show us, the men and women of the military, that were unappreciated and downright disrespected from various entities at home. From a company who claims to support our military, I expected better. All I ask is for is a full refund of mine and my spouses ticket. If that can be done, I will be highly appreciative. Thank you and have a nice day.

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Freddy - 32 d ago

1

Did anyone ever get back to you about this? Curious.

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Anonymous - 33 d 9 h ago

I am very unhappy with the service I got with your Customer Service Department. I missed the 24 hour window to change my flight home this upcoming December and basically was told oh well. So I now have to pay another $400 to get my son home from Florida so he doesn't miss school.I missed this window by a few hours. The fees are ridiculous. I have worked in the retail business for over 21 years and this is very disappointing. On top of this the promo code 50PCT didn't take and i was ok with that because of the good deal I got with your airline. I would really appreciate a call back from someone who would have the time to speak with me. Maybe you don't care about customers but if you do please give me a call. (hidden) ~ Tina

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Tracy - 33 d 18 h ago

0

I agree with all the reviews we flew from minneaplois to las vegas horrible flight, rude staff lozt our name tag, high baggage fees couldnt decide what carasoul our luggage was at then the whole flight there were bugs flying around and landing on the passengers, talked to several who had same experience.. Willl be contacting corporate first thing tomorrow morning

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Anonymous - 34 d 39 m ago

Spirit is an evil ungodly airline. They steal people money, and think they will stat in business much longer. I advise all of the complainants to submit, all complaints to the US Department of Transportation. Then find a civil attorney to take on a class action lawsuit against Spirit. You, can not steal people money for services your organization did not provide to each of these individuals or others to come. May The Most High God of the Universe destroy all your evil schemes, concocted against hard work citizens.

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Anonymous - 34 d 2 h ago

0

Department Of Transportation! Washington, D C.

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Anonymous - 34 d 2 h ago

0

U. S. Aviation's Department. U. S. Atoryney General's Office

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Acig - 39 d 19 h ago

I have never had issues with spirit airlines untill now. We have a flight scheduled to Myrtle beach. It's my husband, I and 4 kids. We called spirit airlines on 09/09/18 and asked if we would be able to change the destination of our flight because of the hurricane coming. After give the guy are flight itinerary number I was told yes we could change the destination, reschedule for a later date or receive a travel voucher for the total of our 6 airline tickets. I confirmed so We can switch our destination and there will be no fees. He said that is correct where would you like to go? I said I don't know yet can I call back in once we figure out where we should go or change it online. He told me if I changed it online I the modification fee would not be waived I would need to call back. I once again verified with him so I can call back change our destination and the modification fees will be waved correct? He said yes you have untill September 18th. So we booked and paid for a resort at a new destination. We did the advance pay to save money so it is non refundable. We called back into spirit to change our destination and are now being told we cannot do that but they will refund us $75.00 of the $961.00 we paid the airline for our flight to Myrtle Beach. So now we have fight to Myrtle beach and a resort in key west and spirit airlines refuses to stand behind what there employee told us 2 days earlier. Had spirit airlines not of told us that we could change our destination we would not have canceled and paid for a new resort in another destination. We don't know what to do now. We should not have to eat the $961.00 we paid spirit airlines or the $2300 for the resort because there going back on there word.

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Christine - 35 d 5 h ago

Thomas, who I talked to gave me the run around also..at first he said I could reschedule my flight..after confirming dates he THEN said, that it would be an additional x amount of $$. I said to him, you just told me I could reschedule without fees, he said it is, the fees are penalties..you can read my complaint above.

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