Information, reviews and public commentary for US companies

 

Spirit Airlines

Rating
0.255773
Web
http://www.spiritair.com
Address
2800 Executive Way
Miramar, FL
33025
Contact
B. Ben Baldanza
Role
President CEO and Director
Phone
(954) 447-7920
Fax
(954) 447-7979
Employees
2,580
Twitter IDs
@SpiritAirlines
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Diane - 7 h 20 m ago

0

First, i paid $59 to join the $9 fair club.

When I went to make reservations, Spirit Airlines website would not acknowledge my account number. Even after talking to a supervisor they could not figure out how to allow me to use my $9 Club fair. I had to pay standard fare even though I paid the $59.

This morning I found out my 2 hour non stop return flight was cancelled. The only alternative flight they offered was the next day , with an 8-hour flight time, flying 6 hours out of my way , and returning at almost midnight . Although completely being stranded, I offered to rent a car to drive to another in state airport that had available seating on a flight back to my destination, and I was told that I would have to pay an additional $136 fee to fly out of another Airport. This response even came from a supervisor. As others have posted, I also have never seen such horrific customer service. They leave you stranded and offer nothing but a complete inconvenience for a secondary flight , and although they have another alternative, they are going to charge you extra fee for your inconvenience. As there terrible service continues to expand, maybe they'll finally get a clue as to why people stop flying with them

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Active duty Military - 16 d ago

0

I am active in the military. I took a flight to Chicago from SD... everything went great. I only had 10 days to.spend time with family to which I got engaged and married all with in those days. On my way back home there was a little over a 2hr delay. When I got home to base in SD I saw my bag was ram sacked and my video games were stolen and my hard drive. I didnt have a problem before and now my stuff is stolen and I'm sure with the 2hr delay gave those spirit thieves a chance to go thru my stuff. I fight for our country and this is the thanks I get from spirit because they refuse to help me with the situation.

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Anonymous - 9 d 6 h ago

Wow that was very rude.

If I was you submit a claim with the President CEO; Mr. Ben Baldanza. (hidden).

They must pay every dollar of your belongings.

By the way thanks for your service and congrats on your marriage.!

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Susan - 6 d 5 h ago

How can you get a hold of him? Can't get any # at all that you get a live person!!! My daug 8 mos pregnant was stranded at LAX because they said had a problem, but gave all the people the run around till 6-7 pm, then got them another flight but my daug didn't get one to leave until 11 pm. If you can help please email me at (hidden) please that was wrong she should've gotten a ticket first before everyone else!!

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Andrew - 1 d 4 h ago

I also am dealing with a very unfair issue and want to go higher up to be made whole. What is the email address of Ben Baldanza and phone number if you have it?

Andrew

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Roe Darby - 6 d 7 h ago

0

Is amazing that the corporate office doesn't do a thing about all these complates. I also have my list. They send you over to India. Where nobody helps you and nobody can't. I have a spirit air card my son and I share. He can spend a lot of money on it. But they refuse to give him flying miles for it.

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Gina - 2 d 5 h ago

0

purchased 2 tickets for a flight to Chicago because my father passed away. Due to the lines we reached the counter 40 minutes before take off and was told that we could no longer make this flight as the cut off time was 45 minutes. They could however put us on the next flight arriving after 9PM that day which was after the wake for my dad. The people behind your counters were rude and didn't care about anything or anyone and basicly told us we just lost our money over $400. To get to Chicago on time we had to go to another airline and had to buy 2 more tickets which ran over $700. I cannot believe this is how your business is run and will make sure that everyone I know on social media and everyone they know is aware of what happened and will continue to post it. I would be ashamed to say I worked for a company like this. You and your employees have no business working with the public because you have no concept of what it takes to help or satisfy your customers. Just so you know there were probably 30 of us with this same problem that morning.

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Chaka - 1 d 5 h ago

1

Yes this is very sad I'm going through the same thing right now with spirit they are full if shit and they very rude and unprofessional as fuck and they just want you to spend more money

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Anonymous - 2 d ago

Extremely disappointed with the service of Spirit airline I would never fly Spirit airline again they charge you for everything

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Spirit vs Greyhound - Choose Greyhound - 4 d 27 s ago

0

I would be ashamed to work for this company. No concept of service or pride.

Neanderthal approach to business.

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Anonymous - 7 d 7 h ago

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My husband travels back and forth from Miami to New York for work each week. We normally spend over 20k a year in airline tickets. For the last month, Spirit has been cancelling our reservations and has not accommodate us or even provided a resonable reason for these issues. I have had to purchase new tickets and spend triple the cost due to the last minute issues with Spirit Airlines. We will not be flying spirit again!

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Rose - 7 d 5 h ago

0

Terrible nothing but terrible!!! First time fly Spirit and last too. Cheap fare comes with heavy penalty. Keep receiving delayed flight email since one day ago. It's impossible for them to know the delayed flight a day ago. Something fishy here. All communication including reaching out the corporate office for explanation failed. Everything routed to voicemail. Only explanation was due to inclement weather. Now stranded, exhausted... definitely will share this horrendous experience with all....

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Angry Ebony - 7 d 11 m ago

0

They did the exact same thing to me and I'm going to dispute for my expenses. I had to buy another flight that cost more and downs more money to buy another one. I never cancelled my flight and they did it without my permission.

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Megan - 4 d 5 h ago

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They will say I am very sorry but we will not be covering that cost! I can't get a person from corporate to actually get on the phone!! I am just thinking of filing a law suit. It cost us almost 10,000 to just get home after they left us stranded in a foreign country with 3 children!!

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Very disappointed flyer! - 6 d 1 s ago

0

Extenuating circumstances caused my husband and I to miss our flight on Spirit Airlines on Friday to Atlantic City. With no other Spirit flights available we had to purchase new tickets on another airline one way to Philadelphia (since there weren't any other flights from other airlines to AC). The employee at the ticket counter never mentioned anything about our return flight and we were unaware of the policy that they will then sell your return flight tickets that you already paid for if you do not take the first flight.

Needless to say, when we arrived at the airport in Atlantic City on Sunday we were informed that our already paid for tickets had been sold and the flight was now sold out! Stranded in Atlantic City, we had no choice but to pay $1000 for new one way tickets back home to Ft. Lauderdale! And the new flight was of course out of Philadelphia since there was nothing available out of AC so on top of the extra cost for flights we had to take car services to another airport.

We called and spoke to two separate representatives from Spirit requesting a refund for our return flight (that they sold our tickets as well as the flight we had to book in order to get home. Isn't this considered double dipping? They earned double the money for tickets!! We never received an email informing us that they were cancelling our tickets and they still took our money! They refused to do anything and just apologized for our inconvenience!! Really??? Inconvenience!!! I'm out over $1000 and all I get is a sorry???

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Jared dupre - 5 d 15 h ago

We're currently stuck in Managua because this same problem and we aren't getting any help from corporate, or any supervisors. This is beyond inconvenience!! The next spirit flight isn't till friday. And they won't pay for us to get on a different airline. We are broke, can't get home, and not getting any help. I have no idea what to do.

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Megan - 4 d 5 h ago

They aren't going to help you, trust me! They did this to us and 6 other members of my family including 3 children and did not think twice. They do not care

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Anonymous - 4 d 5 h ago

Something similar happened to us just curious did anyone ever respond?

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Patricia Regan-Moyer - 4 d 9 h ago

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My aunt was scheduled to return home on Flight 349 Monday August 13th to Orlando from PHILA. We arrived at the airport at 107pm due to severe flooding in the area. We were told by the customer service rep that her boarding pass had to be printed by 105pm. She said that she would not be able to check her bag but could be a carry on. We were then told by supervisor that Spririt airlines had overbooked flights & her seat was given to another passenger. We then asked what other flights were available & were told none available till Wed. We asked if there were seats available on another airline. We were told to walk from terminal to terminal to check with other airlines. I didn't not have a cellphone as I was waiting for a replacement phone from Verizon. The airline expected me to walk my 83vyr old Aunt outside in the humidity from terminal to terminal to find another flight. MY AUNT has COPD & this was going to create an extreme hardship as she is handicapped. They did not care. What a disgrace shame on you Spirit Airlines. She had just buried her brother & was visibly upset for missing her flight. Shame on you for not having better customer service reps. I realize she couldn't be on that flight but you could of assisted us & I am appalled that you would treat a handicapped senior citizen that way.

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Nick Roberts - 5 d ago

0

Firstly our surfboards for a surf trip got left in Seattle. Didn't arrive to us in Nicaragua until Four days later. Leaving us with no choice but to rent equipment which wasn't cheap. This must be resolved. Secondly the flight we booked back home somehow was canceled and I wasn't notified other than a phone call which apparently no voicemail was left either. An email could have changed everything. We were left hanging to dry in one of the most dangerous places in Nicaragua without the cash to fly home. No excuses. We need to be compensated. We have to pay over 2000 dollars to get back home on such short notice. This also needs to be resolved and we must be compensated for the expenses accrued while being left for dead in Managua. Fix this or no one's going to fly spirit that I know ever again.. #boycottspiritairlines

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Jared dupre - 5 d 15 h ago

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Stuck in Managua because spirit airlines cancelled our flight without contacting us. This is a dangerous city. We booked our flights months ago. This is way beyond inconvenience, and management is doing nothing to help. Spirit airlines lost our baggage on our flight to Managua, and now this? You need to fix this and you need to fix this now. You need to book us 2 flights with a different airline. This is not acceptable. We've talked to 5 different managers and no help. We've tried to contact the corporate office, but it sends us back to the same supervisors that haven't done anything to help. We will be contacting an attorney.

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NEVER FLY THIS AIRLINE!!!!!!!!!!!! - 7 d 4 h ago

0

WE BOOKED THIS RESERVATION MONTHS IN ADVANCE!! THE DAY OF OUR RETURN TRIP TO LAX, THEY CANCELED IT OUT AND REFERRED US TO DELTA! REASON FOR CANCELATION WERE STORMS IN LOS ANGELES AND IN THE AREA. IRONICALLY, THERE WERE NO OTHER CANCELLATIONS ON ANY OTHER AIRLINES GOING OUT OF THE SAME EXACT AIRPORT. DELTA HAD 3 FLIGHTS THAT DAY GOING TO LOS ANGELES AND THEY WERE RUNNING ON TIME, NO CANCELLATIONS!!!!!! OH, BY THE WAY, IT WAS SUNNY AND 74 IN LOS ANGELES!! WE HAD TO PURCHASE 4 ONE-WAY TICKETS OUT OF BWI WITH DELTA JUST TO COME HOME. DON'T WASTE YOUR $ OR TIME WITH THIS AIRLINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Karen Bailey - 8 d 4 h ago

0

I have been flying my entire life along with having a career with a major airline. Recently my husband and I had to travel to Florida to visit my son. We now live in the Boston area and when I was searching for flights, Spirit Airline, came up on my search. Wow. What a great price! Booked, done. Well...worst mistake of my life. They canceled our flight, and with no explanation at all. Couldn't get us out for 3 days, still no forgiveness or explanation. We then had to book on another airline totaling over $600.

Came back on our return flight on Spirit. $52.00 for a 40lb bag? They are CRAZY! and to top it off, no FREE drinks on board? Even CRAZIER! Seats don't recline, no leg room, crew was rude, can I keep going on? What a horrible travel experience. Worst that I have ever had. Please go out of business, please!

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Anonymous - 7 d 18 h ago

Didn't you read the website for booking ! But yes Spirit Airlines has horrible customer service, sketchy planes ! Let's Petition to get this airline removed

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Anonymous - 7 d 18 h ago

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Flight 865 from Orlando to San Juan Puerto has been changed 6 times since I've been here! This is the worst flight experience I've ever had in all of my years traveling ! Each time was a different reason ! This doesn't make sence this has been a complete mess !! I will never fly with this airline and it my mission to get this airline out of the airport

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