This was my first time flying Spirit and I paid for baggage in advance and online. When I go to check in, I'm told I over paid by $90.00. I was told i would have a refund of $90.00, so when to book another flight, I was told my refund had expired five days before. I asked to speak to a supervisor but she kelp saying there was nothing that can be done.. That was unacceptable Spirit is a large company and I would think they would honor the credit since I was booking another flight to use the credit. I was very upset and the customer service rep supervisor was not helpful at all. I'm actually still upset and will not be flying spirit again.
I have been on the phone with Spirit on the now non toll-free phone number (hidden) for 32 minutes and counting between speaking with an agent and holding for a supervisor. Now that I see this number for the corporate office, I may call in the morning. At this point I am quite certain that the round trip vouchers that my husband and I were given for volunteering to give up our seats and fly later will be worthless with blackout dates (conveniently on the return portion) so that booking accommodations for a "normal" 1 week vacation will be nearly impossible as I am quickly discovering. I am trying to get a calendar of the black out dates so that I can book something. Mr. Baldanza, I hope that you can help me as your staff seems rather unwilling to - either that or they are dealing with other customers like me who are having difficulties using vouchers and/or miles earned. I'm hanging up at 38 minutes.
File complaint with FAA
Oh wow! Thank you I was only going to file with the BBB. Now I will do both!!!!
I can't believe I spent 2 hours on the phone with incompetent spirit representatives! I purchased my flight in which I got my bank on the phone with the spirit reps for them to confirm my purchase the spirit rep still insisted that my payment was declined even though they told me all I would need to do was get the bank on the phone I did that and they still told me well on our end it's declined and kept saying the same thing to me over and over and kept putting me on hold and kept getting back on the phone to tell me the same thing! Spirit whenwas the last time you all hired a evaluator to go over your business plans your customer service sucks and still u have made no changes to fix it! Then u outsource your calls to people that speak broken English like this is horrible you all won't steal from me period!
File a BBB complaint. If enough of us complain maybe they will be shut down and stop ruining people's plans. I missed work and my daughter is missing school!!!
This has been awful they charged us 160$ to change flight,then are flight was cancelled because the pilot didn't show up, then the only thing they could do was schedule a flight 4 hrs away from the airport we had to be at and won't provide anyone with help to get to the airport we need to be at so this trip is costing us an extra 300$.
They have no concern for customers. That's why they keep lowering prices. Every flight they lose customers!!!Awful! Worst airline ever!!!
This airline SUCKS... put in BBB compliant, I will NEVER use it again it was my first time and LAST...I asked for a call bk instead I get an email from them with no info on it, I am so happy I have a Lawyer in my family to file a complaint on my behalf, it will be filled today...
I'm about to file a complaint as well. Hopefully they lose their license to provide sub par service.
They booked the flight on the wrong day, misspelled my name, i called to cancel reservation they didn't cancel, and still refuse to give me a credit or a refund.
They printed the wrong ticket for my husband and he missed the flight. He had the baby's car seat so the children and I had to miss the flight too.
This is the worst airline ever! My husband missed his flight because the check-in clerk printed my son's boarding pass instead of my husband's. THEY HAVE DIFFERENT LAST NAMES!!! The time it took to reprint he missed the flight by 1 minute. Add to that the poor customer service!!! They can look in the computer and see that my husband was given the wrong boarding pass but yet they told my husband that he was given the correct pass. Only to come back and say that they will "deal with the error internally". No vouchers for food or hotel. No offer to take a flight with a different airline. Just condescending people who don't care. I want my money back as a premium member. DON'T use this airline!!!!!!
I booked a flight with car rental and was told that I was denied the car once I went to pick up car. Then on my way back, was told that the airline had overbooked my flight leaving me and my daughter without seats. I tried to explain that it was important that I got home due to starting a new just just to get attitude from workers and supervisor. I was constantly told not to use this airline, however I wanted to see for myself. But after going through this. I too feel the same. Now that I made back home I still don't know when or if I will be receiving my money back for the rental car that I bundled with my flight. So please explain to me how does this work because call the 954 number only got me hung up on by a very rude person. So please help me to understand how Spirit seem to have enjoyed making ones vacation become a devastating experience.
Read the fine print. Buried on page five of a 51-page Contract of Carriage is the statement that all fares are non-refundable. Part of a cancelled reservation may be good for a future flight, but you won't get any money back. Learned this the hard way. Booked a flight to Colorado from Baltimore to visit a sick friend who passed away before my flight. I cancelled but will get nothing for my trouble, zero, zip, nada. I hope Spirit enjoys the $534 I just gave them.
Agree with all comments bellow.
This Airline is a joke and the customer service is a joke! the reps lie and it took me several attempts to speak with someone who native language was English- They put you on hold and never transfer you - constantly hang up- im am currently on the phone most likely on mute because i don't hear any music as other times when i was put on hold i herd music- They treat their customers like crap once they have their money - I spoke finally with a quote- on quote manger in which i have doubts is even a manager to then be put on hold again without music in which the woman forgot to put me on mute while she was doing other stuff instead of addressing my issue --- not sure if the employees give their real names of even real employee id numbers but i dealt with the two horrible today -- MJ #34109,and Red #29522, - i didn't get to ---- get the others names because I was hung up on ..... will be calling corporate!
I will filling out a huge compliant with the BBB department, your company is rude and nasty... I have NEVER used your airline before and I will NEVER use it again... They are the worst company I have ever used in my life....I have made two reservations with your air line and PAID for you membership of $59.95 what is a complete JOKE... I have paid $900.00 for one flight and $400.00 for the 2nd one, I go away very often and after dealing with your CS I refuse to ever use this airline again.. To be hung up on and to be treated so badly it is a disgrace... I am not going to let it slide.. I will be informing the media and social media of how BAD i was treated and I will make sure that BUYERS are AWARE of what a hell hole of a company this is... I am one unhappy Customer... it you would like more infor on this matter
THIS IS THE WORST AIRLINE EVER
but im sure after reading all the negative comments below this company really does not care
we'll see how much you will care once it goes bankrupt
i actually heard the lady say "I HATE HER SHE'S CALLED A COUPLE TIMES, YOU TAKE CARE OF HER" I mean WTF?!
NO WONDER SPIRIT WAS CALLED "THE WORST AIRLINE"
The ladies at the Spirit counter at the San Diego airport are ridiculous. The only person there that has truly helped me is a lady named Claudia. Everyone else either tells you to call the 801 number because they're too lazy to look up the flights for you. This is ridiculous. I'm so tired of this airline. Definitely giving them 0 stars for customer service. If you plan on flying with this airline you need to have a lot of patience. They're always cancelling their flights and the customer service is horrible. Even on the plane, the flight attendants talk mess about the passengers who walk by them and they roll their eyes. I don't know but the prices are cheap for a reason, it's pathetic.
Will never, ever fly again. Cancel your ticket and rebook with someone else.
Spirit airlines is very incompetent. Our flight from Niagara was. Delayed . We are currently in Florida without our luggage. We tried calling baggage claim no answer but they hours of operation is from 7am. Very poor service. Cheap fares and horrible service it's not worth the hassle.
My daughter right now is stuck in Detroit, she flew for the first time on Spirit and it has been a horrible experience to come home to Baltimore. She was scheduled to come home this morning flight 781 leaving 7:48 to arrive at 10:10 AM at BWI. She arrived at the Detroit airport expecting to leave at that time but was told there was a delay due to electrical issues and the flight would leave at 2:30pm . Now the Plane needs a part and departure time has been bumped to 5PM. or maybe canceled. As of right now she has been at the airport for 8 hours just waiting. She said she will never fly Spirit again. Plus there was a person who will be on the plane with her yelling this was a terrorist issue. This is a terrible way to run a Airlines
Her flight just left at 5pm
i will never book through spirit again. This is the worst airlines thats in the airline business. HORRIBLE. was on time for my flight they wouldnt let me board my flight. I was on my way to a funeral. You cant speak with anyone and the front desk people are the rudest ever in atlanta airport. This needs to be handled legally after reading all the horrible experiences here. The president of the company should be ashamed of how he allows hard working paying customers to be treated.RIDICULOUS
Atlanta clerks (about 2 weeks ago) were awful. I watched one of them handle about 5 people that had missed a changed flight to Chicago. It was appalling. She was also rude to my friend and I when we asked questions about baggage. I reported my complaint asap!!!