Information, reviews and public commentary for US companies


Spirit Airlines

2800 Executive Way
Miramar, FL
B. Ben Baldanza
President CEO and Director
(954) 447-7920
(954) 447-7979
Twitter IDs
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Melvin D - 33 d 5 h ago


To All, Spirit Airline is one the most disappointing airlines that uses the friendly skies. My recent situation, Confirmation Code L5J5TY, the return flight from Orlando to Detroit was cancelled due to bad weather. Spirit Representative stated they could get me on another flight but it will be 3 days later or refund my money and then I'm on my own. So me having to be at work the following day and not being able to afford 3 more days off of work, I opted to find me another flight with American Air, which cost me close to a $1000 one way. I was told from Spirit that my refund will take 5 to 7 days. I contacted Spirit today to find out that Spirit wants to issue me a credit for $200. I find this very unacceptable. I was told because I used credit to pay for this trip, which I did. I used the credit from the previous trip that Spirit cancelled on me and not refund my money in October. I find this to very poor customer service. I will never use this Airline again, I don't care for the credit, this credit will not help me recover that $1000. I'm an average working person and can't afford to just give up a $1000. I'm planning to reach out to Social Media, local media and everyone that cares to report this situation. I'm sure I'm not the only person that Spirit has done this too. This airline should be ashamed of how they treat their valued customers. You don't just leave a custom in another state and tell them they are on their own, find your own way back home. The other Airlines would have work with their customers to find them a way back through other Airlines. Spirit is a disgrace and should not be able to use the friendly skies because they are not friendly at all.

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Anonymous - 31 d 7 h ago

Strongly agree

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Anonymous - 18 d 12 h ago

My Flt Was Changed 4am in the morning from prebook months in advance 11 am TOO 8am For No REASON i arrived @ 830 am too airport go to check in And TheyTELL ME I MISSED MY FLT When conformation clearly states 1130 am its been A Painful Process too RECOVER that Refund Ive SPEND Hours on the PHONE Even After They Promised TOO REFUND ! Still Holding my BREATH

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Anonymous - 18 d 12 h ago

My Flt Was Changed 4am in the morning from prebook months in advance 11 am TOO 8am For No REASON i arrived @ 830 am too airport go to check in And TheyTELL ME I MISSED MY FLT When conformation clearly states 1130 am its been A Painful Process too RECOVER that Refund Ive SPEND Hours on the PHONE Even After They Promised TOO REFUND ! Still Holding my BREATH

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Francis - 5 d 10 h ago


I booked a trip July 20, 2016 for a trip to Cabo for 1/21/17 - 1/29/17.

I went online 1/13/17 to check status of flight. Flight had been cancelled months ago and I was not notified.Service to Cabo does not begin again until April 2017! All I got from the broken English speaking customer service rep. was to go to another airline and rebook. Said they are not responsible for cancelled flights. If I would not have checked, we would be sitting in DFW airport next Saturday wondering what happened to our 29th wedding anniversary trip! What a great way to spend an anniversary!

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DONHO - 18 d 12 h ago

IM THINKING OF FILING SMALL CLAIMS AND MAKE THEM SEND A ATTORNEY TOO DEFEND THEMSELFS BETTER YET THERE ATTORNIES CAN CALL ME TOO RESOLVE THESE ISSUES (hidden) I was promised a refund months ago ive made numerious calls too resolve the first call they told me theyd credit the last call they told me theyd credit NOT YET TOO DATE ! MY TIME DOCUMENTED PHONE CHARGES TAXED TWICE CHARGED TWICE lied too GUESS this is why they have the better business BURO ! If they do this kinda business on a large SCALE Think of The Fraudulent Funds There Stealing Collecting intrest NEVER AGAIN ive TRAVELED AROUND The WORLD Several times Booking Hundreds of Thousand OFinternational Flt Miles ! NEVER Any Troubles like This DOMESTIC Flight ! GET IN TOUCH BOYS youve GOT A PROBLEM !

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Kim - 11 d 14 h ago


I think we should all band together and file a class action law suit and make Spirit sit up and take notice that they cannot take advantage of people and get rich on the misery they cause others.

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NCB - 8 d 39 m ago


I will join you, Kim

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Steven Young - 17 d 12 h ago

Try small claims. It's a pain but it will cost them a lot more because they have to have a lawyer to represent them.

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Sheryl - 17 d 4 h ago


I agree i have had several issues with delays agents not letting me check in even though i was on time but line was long and supervisor approving check in and flight closing doors one minute before i get there. And now my son is on our family flight to vegas but not on the return flight and they tell me i have to get him another flight on a different date hes 16. Really what if it was my 5 year old

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Johnny Draco - 17 d ago


B. Ben Baldanza

President CEO and Director is a transgender.

Plus a robber baron.

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Johnny Draco - 1 d 11 h ago

Johnny Draco, Please update your info, He's not the CEO of Spirit Airlines anymore dumb ass. This is why I quit working for Spirit haha they the most dumbest and moron passengers! what a joke.

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Melvin D Response - 1 d 11 h ago

How can they refund you the money if you paid with a previous travel credit? I dont get it. It's not like they have your credit card information lying around. Had you paid with a credit card Im sure they would of refunded the money. But it was a travel voucher so there you go. You got that back. As far as I am concerned they did what they told you they would do. Refund back what you pay to the form of payment!

ANY airline will not compensate on weather related cancellation. American, United, Southwest, JetBlue etc. They just place you on the next flight with room in it for you. Which sucks because Spirit has limited flights to Detroit and they always full. Had you flown Delta I'm sure you would be able to get a seat later that day or next day since their flight frequency is much greater than Spirit and could reroute you via Atlanta.

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Jane - 9 d 17 h ago


Dear Mr. Baldaza:

I am not only a spirit memeber but also a card holder.

Your customer service dept has been terrible to deal with, no sense of urgency. I simply attempted to modify a reservation online. When modifying it tells me that I only have to pay $110 fee because I'm a card member and that is the perk. When I click on the new modified time it takes me to a screen that says I must apply for a card. I have a card, but no way to bypass the screen. I go on to apply to try to bypass and it tells me I can't and to please call a number. I have called customer service they. Any help, they refer me back to my computer which won't let me bypass. I called the spirit credit card they can't help. I call to speak to a supervisor after 23 min someone comes on on two different calls it was a wait and a waste they couldn't help me. I was told to email customer service who also reverts me back to my desktop. Are you kidding me? I have been a member for years and fly spirit all the time but modifying a reservation shouldn't be this ridiculously insane. I have followed all of your protocols to no avail. I want to modify my reservation ASAP.

Please help.


Thank you..

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a - 1 d 11 h ago

Do you realized he is not the CEO anymore?

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Wondering Rider - 3 d 14 h ago

Why are there hardly ever any special low fares to Guatemala City , while almost all the other places you fly are almost always included? Discrimination vs CENTRAL AMERICANS?

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Killing Wondering rider - 1 d 11 h ago


oh boy! the discrimination card!! what a joke. You have to take into count various cost for example, distance (burn more fuel), operating cost (airport fees, rent, employees etc.) or Maybe there isn't that much competition to requires to lower fare that much. Just because they don't offer low fares like other destinations that are most likely closer or with heavy competition from other low cost or ultra low cost doesn't mean they are discriminating. Plus who the hell wants to go the Guatepeor... i mean Guatemala!

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Spirit Air is the worst Airline - 1 d 12 h ago


Fuk Spirit Airlines I hope the Airlines blows up and burns down.

Spirit canceled my flight. They screwed me. Ruined my plans

I wish the airlines goes out of business.

Fukkkkk Spirit you mother fuckers I hope your mother dies.

worst Airline in the world. Selfish and worst custom service.

If they had a los angeles office I would of went there and fucked them up.

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You - 1 d 11 h ago


bet you paid like $40 for your flight! Next time fly a legacy carrier business class! cheap ass!! hahaha!

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Julie McG - 2 d 17 h ago


The worst airline in the world. I will make it my daily job to get the words out. Absolutely no customer service. Staff are idiots, lazy, rude, unintelligent and lack the ability to even think let alone they lack knowledge of their job.

Customer service is out sourced to a foriegn country so there is no point in contacting them.

I plan on making it my daily job to get the word out about Spirit Airlines and the awful airline they are in every way.

Due to their error, the flight ended up costing double to us and now a surprise charge 2 weeks later and no one to explain.


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Anonymous - 3 d 11 h ago

I will never fly you guys again. Customers service is a JOKE!

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Johnny Draco - 17 d ago


Ben Baldanza resigned his position as Spirit Airlines CEO and also his board position on January 4.

His separation agreement with the airline was revealed Friday evening in an SEC filing by the company.

Baldanza will receive $1 million divided into monthly payments over the next two years and he will consult for the airline for one year. His annual salary at Spirit had been $500,000 as negotiated in a contract signed in January of 2014. In addition, Baldanza will have the right to a bonus for 2015 performance, as well as over 30,000 shares of restricted stock that will vest prior to the end of 2016. He will not have access to any additional shares that vest after 2016.

Do you really believe that this fat transvestite gives a rats ass about you?????

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Anonymous - 4 d 11 h ago

There is a flight attendent just hired in Fort Lauderdale who is selling her flights, told the company and they have done nothing about it! Heather Harvey said she notified the people but this is happening. She's making a profit while others are paying her salary. not right

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FaRon Law and Deneen Rosendary - 4 d 17 h ago


Im formally complaining about a 60 day voucher i received from Spirit Airlines, that was dated to expire on 3/1/17, but I didn't receive it until 1/9/17. The email in which they used to send it to me was dated 1/9/17. I spoke to Ian, of customer service and he basically told me that even though the records confirmed my complaint, there was nothing he could do. How can you issue a 60day voucher, 7days late and won't compensate me for the delay on your part. At the very least, the voucher should have been extended for the number of days, it was delayed (7) or a cash value given in its place. I just recently started flying Spirit, I joined the $9 fare club and between my Fianc and I, we utilize your airline very often, but to be treated this way because of a mistake on your part, then have a rep do nothing to fix it is ridiculous and terrible customer service.

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Anonymous - 5 d 9 h ago


Tiara L

This has been the worst experience ever I thought I go to Vegas on my 30th bday even with the fear of flying I said I would put it on my bucket list and do it anywho I arrived early Wednesday morning the 11th departure was scheduled for the 14 th Saturday night had to be at the airport at 10:00pm well within 5 mins arriving to depart I get a phone call stating that our flight was cancelled and I need to contact them to sit up another flight I calls them they tell me the next flight to kci airport would be on Wednesday 4 days? And to top it off it's not a non stop flight I have to go to Detroit wait what? Did i mention I'm already scared to death and now I'm on a plane for a totally of how many hours I instantly had a panic attack so what ur saying is I miss four days of work? I have to pay babysitters extra money? My car is parked at the airport for 27dollars a day now that expense is higher and there's nothing u can do to help us out? The crazy thing about all this I've never been the type to believe in rumors about your airlines I was warned not to use this airlines every and I did everything that was said to me was exactly true currently writing this from Vegas as we speak I just can't believe this is how u treat your paying customers bad business very bad

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