Information, reviews and public commentary for US companies

 

Spirit Airlines

Rating
0.18894
Web
http://www.spiritair.com
Address
2800 Executive Way
Miramar, FL
33025
Contact
B. Ben Baldanza
Role
President CEO and Director
Phone
(954) 447-7920
Fax
(954) 447-7979
Employees
2,580
Twitter IDs
@SpiritAirlines
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Anonymous - 1 d 5 h ago

0

I hate hate spirit so bad...very unprofessional..very disrespectful

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ANOTHER "SPIRIT RIP OFF" - 1 d 10 h ago

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MY NAME IS HERBERT WALTERS. I HAD A TICKET ON SPIRIT FROM TAMPA TO MEDELLIN COLOMBIA WHICH DEPARTED DEC 6TH 2016, WITH A RETURN FLIGHT FOR DEC 27TH. I WAS DELAYED ON AN AVANCA FLIGHT ON DEC 27TH AND SPIRIT REFUSED TO HONOR MY RETURN TICKET EVEN THOUGH I HAD PURCHASED THEIR SO CALLED INSURANCE. I WAS FORCED TO BUY ANOTHER TICKET ON AMERICAN AIRLINES AND IF THIS ISN'T CORRECTED I WILL NEVER USE SPIRIT AGAIN.

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Trout - 3 d 21 h ago

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I checked in online, I had my boarding pass on my phone but thought I needed to print it out. I went to the customer service rep and he just tells me that I can't get on the flight that they close the gate in 5 mins. He went straight to trying to sell me a 100 dollar ticket to try to get the next flight. He was so inconsiderate and I felt so hustled! I didn't feel like he was trying to help me at all. I tried calling customer service and a lady that barely spoke English named Ever just kept repeating how much it'll cost me 127 dollars in order to get to another flight! I was disgusted! I feel like this company does nothing to help its customers and it just wants to try to get as much money out of you as possible.

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Sheri - 3 d 15 h ago

Sitting waiting to board a flight to Orlando. I forgot why we stopped flying with them and now it all. Same back to me but this time was WORSE than I remembered. Had to wait 30 min in line just to drop off bags, no tsa precheck, no restaurant while waiting, not nearly enough seats for people to fit and trash is overflowing. Disgusting. Absolutely disappointed and disgusting!!!!!

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Melvin D - 62 d 5 h ago

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To All, Spirit Airline is one the most disappointing airlines that uses the friendly skies. My recent situation, Confirmation Code L5J5TY, the return flight from Orlando to Detroit was cancelled due to bad weather. Spirit Representative stated they could get me on another flight but it will be 3 days later or refund my money and then I'm on my own. So me having to be at work the following day and not being able to afford 3 more days off of work, I opted to find me another flight with American Air, which cost me close to a $1000 one way. I was told from Spirit that my refund will take 5 to 7 days. I contacted Spirit today to find out that Spirit wants to issue me a credit for $200. I find this very unacceptable. I was told because I used credit to pay for this trip, which I did. I used the credit from the previous trip that Spirit cancelled on me and not refund my money in October. I find this to very poor customer service. I will never use this Airline again, I don't care for the credit, this credit will not help me recover that $1000. I'm an average working person and can't afford to just give up a $1000. I'm planning to reach out to Social Media, local media and everyone that cares to report this situation. I'm sure I'm not the only person that Spirit has done this too. This airline should be ashamed of how they treat their valued customers. You don't just leave a custom in another state and tell them they are on their own, find your own way back home. The other Airlines would have work with their customers to find them a way back through other Airlines. Spirit is a disgrace and should not be able to use the friendly skies because they are not friendly at all.

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Anonymous - 60 d 8 h ago

Strongly agree

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Anonymous - 47 d 13 h ago

My Flt Was Changed 4am in the morning from prebook months in advance 11 am TOO 8am For No REASON i arrived @ 830 am too airport go to check in And TheyTELL ME I MISSED MY FLT When conformation clearly states 1130 am its been A Painful Process too RECOVER that Refund Ive SPEND Hours on the PHONE Even After They Promised TOO REFUND ! Still Holding my BREATH

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Anonymous - 47 d 13 h ago

My Flt Was Changed 4am in the morning from prebook months in advance 11 am TOO 8am For No REASON i arrived @ 830 am too airport go to check in And TheyTELL ME I MISSED MY FLT When conformation clearly states 1130 am its been A Painful Process too RECOVER that Refund Ive SPEND Hours on the PHONE Even After They Promised TOO REFUND ! Still Holding my BREATH

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Francis - 34 d 11 h ago

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I booked a trip July 20, 2016 for a trip to Cabo for 1/21/17 - 1/29/17.

I went online 1/13/17 to check status of flight. Flight had been cancelled months ago and I was not notified.Service to Cabo does not begin again until April 2017! All I got from the broken English speaking customer service rep. was to go to another airline and rebook. Said they are not responsible for cancelled flights. If I would not have checked, we would be sitting in DFW airport next Saturday wondering what happened to our 29th wedding anniversary trip! What a great way to spend an anniversary!

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DONHO - 47 d 12 h ago

IM THINKING OF FILING SMALL CLAIMS AND MAKE THEM SEND A ATTORNEY TOO DEFEND THEMSELFS BETTER YET THERE ATTORNIES CAN CALL ME TOO RESOLVE THESE ISSUES (hidden) I was promised a refund months ago ive made numerious calls too resolve the first call they told me theyd credit the last call they told me theyd credit NOT YET TOO DATE ! MY TIME DOCUMENTED PHONE CHARGES TAXED TWICE CHARGED TWICE lied too GUESS this is why they have the better business BURO ! If they do this kinda business on a large SCALE Think of The Fraudulent Funds There Stealing Collecting intrest NEVER AGAIN ive TRAVELED AROUND The WORLD Several times Booking Hundreds of Thousand OFinternational Flt Miles ! NEVER Any Troubles like This DOMESTIC Flight ! GET IN TOUCH BOYS youve GOT A PROBLEM !

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Kim - 40 d 15 h ago

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I think we should all band together and file a class action law suit and make Spirit sit up and take notice that they cannot take advantage of people and get rich on the misery they cause others.

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NCB - 37 d ago

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I will join you, Kim

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Linda - 19 d 14 h ago

1

I agree, just recently used this airlines a few weeks ago and got taken for extra luggage fees of 30.00 going....same luggage weight ( I weighed it before hand and it was just under40lbs.... same weight coming home and no extra charge? Originally paid enough for one luggage as it is....WHAT GIVES WITH THIS...FILED A COMPLAINT..GUESS WE WILL WAIT AND SEE IF IT GETS RESOLVED IN OUR FAVOR... Gosh, cheaper fairs and they catch you on other fees....Can't believe they won't even give a glass of water without charging for it !!! This is absurd & just plain unreasonable.

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Sherri G - 4 d 17 h ago

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I would join in also. They are HORRIBLE!!!

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Steven Young - 46 d 13 h ago

Try small claims. It's a pain but it will cost them a lot more because they have to have a lawyer to represent them.

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Sheryl - 46 d 5 h ago

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I agree i have had several issues with delays agents not letting me check in even though i was on time but line was long and supervisor approving check in and flight closing doors one minute before i get there. And now my son is on our family flight to vegas but not on the return flight and they tell me i have to get him another flight on a different date hes 16. Really what if it was my 5 year old

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Johnny Draco - 46 d 22 h ago

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B. Ben Baldanza

President CEO and Director is a transgender.

Plus a robber baron.

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Johnny Draco - 30 d 11 h ago

Johnny Draco, Please update your info, He's not the CEO of Spirit Airlines anymore dumb ass. This is why I quit working for Spirit haha they the most dumbest and moron passengers! what a joke.

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Melvin D Response - 30 d 12 h ago

How can they refund you the money if you paid with a previous travel credit? I dont get it. It's not like they have your credit card information lying around. Had you paid with a credit card Im sure they would of refunded the money. But it was a travel voucher so there you go. You got that back. As far as I am concerned they did what they told you they would do. Refund back what you pay to the form of payment!

ANY airline will not compensate on weather related cancellation. American, United, Southwest, JetBlue etc. They just place you on the next flight with room in it for you. Which sucks because Spirit has limited flights to Detroit and they always full. Had you flown Delta I'm sure you would be able to get a seat later that day or next day since their flight frequency is much greater than Spirit and could reroute you via Atlanta.

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annoyed - 26 d 15 h ago

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I'm with you on this one.

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Quan Jackson - 6 d 11 h ago

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This was the worse experience ever. We drove an hour and half to get to the airport. Boarding was at 3:30 and we got to the desk at 2:50. They turned us away and asked about refunds. No one could help us. Then we call customer service and no one could help us and wouldn't return our flight. So we had to drive back home and catch Virgin which was an excellent flight. Then on our way home from Vegas to get back on the flight they told us we had to check our bags. I didn't have the 65 for both bags so i had to throw away a piece of luggage and put that in a gift shop bag so we can carry on. Once we are about to start boarding they told us we didn't have to check our bags and we could have put them in an overhead bin. All in all you all cost me around 700 bucks to get to Vegas and another 100 for my luggage. I would like someone to contact me and help me with reimbursement.

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sheila - 6 d 11 h ago

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Does anyone know how to talk to a human at spirit? My Ticket was 100.64. My card was charges 600.64. I have tried and tried and only get automated assistant. thanks if you have a contact number,

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Anonymous - 6 d 15 h ago

I am to fly on 2/13 /17 from west alm to AC. I rec'd an email to pre- check in. I tried twice & rec'd a message that my password was not compatible w/ my e- address. I hit forgot assword. Wherein a new 1 was sent. I tried that new password and it didn't. Then I called my wife and asked her to try and emailed her my document she tried it didn't work and then cold spiritual home-office and I was told that I had the wrong number and was referred to another number . They then forwarded me a new number which I dialed with each answer I was told that operators were busy and that I would be with me in a short while but it wasn't a short while. Then the last operator after the third cool now turned said that she would refer me to the fourth operator after after explaining that I am trying to check in on my flight in Westpalm the fourth operator said that she cannot help me that she has no capacity to help me and that she could get me a new password. I don't want a new password I just want to be on the flight from Westpalm to Atlantic City your system is just horrible totally horrible I am so frustrated I can't see straight this is no way to run a major corporation

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Anonymous - 7 d 14 h ago

Flight 235 canceled and passengers rerouted to Philly to stay over with no food. This is an extreme inconvenience. At Reinannace hotel and they say they don't not accept our vouchers given by Airlines. Please PLEASE SOMEONE CALL ME.

(hidden)

KATHLEEN HARDRICK. HEADED TO ATLANTA GEORGIA

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David A. Smith - 10 d 19 h ago

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Spirit Air has a website where we are supposed to be able to do certain things. Only the functions that involve spending money work perfectly. No other functions work

We tried to cancel our account. It would not let us, we then removed the primary credit card. When we tried to remove the secondary credit card, it would not let us. We then changed the expiration date on the card, as it was the only way to avoid having the account renewed automatically (since the website would not allow cancellation of the account). Our secondary card has just been charged. They use a service that automatically updates card information. Beware, they make it as close to impossible to cancel service (and fees) as possible and obviously it is intentional, as the only website functions that don't work are the ones that don't lead to bookings and charges.

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