Information, reviews and public commentary for US companies


Spirit Airlines

2800 Executive Way
Miramar, FL
B. Ben Baldanza
President CEO and Director
(954) 447-7920
(954) 447-7979
Twitter IDs
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Anonymous - 3 d ago


I have flown with you guys several times with a purse and a carry on but now you want to charge me. This is outrageous and I will not stand for it!

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Denise Falzerano - 4 d 32 m ago


This is the worst customer service I have ever encountered. First there was lots of static and second I could not understand her. Several times I told her I needed to change my flight from January to February and she changed my ticket to December to February. When I called back an hour later to verify because I did not receive and email as promised, I was told my flight was December. I told the rep I repeatedly told the rep February and she kept saying yes December. And was charged an additional $300.00. Now I have to go through a 24-48 period of investigation period. SERIOUSLY???? NEVER AGAIN EVER SPIRIT!!!!!!!

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Anonymous - 6 d ago


On my way to Orlando with my baby. It was okay for the white people to move their seat with out paying. But I wanted to sit next to my 3 year old the flight attendant said I have to pay. It was a lot of empty seats on the flight. But it was okay for the white couple to move in to empty chair. Racism

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Scott - 6 d 7 h ago

Spirit's customer service absolutely blows!!!!! No matter what happens even if its on their side with planes not working which i get will be rescheduled but work with your customers!!! Don't leave them hanging!! You will not receive return customers! After seeing all of these reviews not I am definitely never flying your company ever!!!

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Stephan - 8 d 16 h ago



Never a good experience always dealing with a third party in another country. who can only in essence tell you

YOUR SCREWED" You gave us your money it's in our account and you are NOT getting it back. THEY get to determine the EMERGENCY not you. Funny thing is I have a legitimate emergency which I was told I needed to tell them so THEY could decide if they felt it was an emergency. I could use the $350.00 dollars I will NOT get back to take care of this issue, but SPIRIT needs it more???????

I only ask you boycott this business till they come to their senses and put their CUSTOMERS FIRST! .

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Spirit is Shit - 10 d 17 h ago


DO NOT book with Spirit airlines. It is a fucking scam! Rude customer service. They operate out of the Philippines and barely speak English. While attempting to review my booking information, somehow I cancelled my itinerary. They took almost half of the charge for airfare as cancellation fees and would only credit the remainder for a future flight. I asked them to reinstate my previous flight, and to do so they would have to charge me more than the amount I originally paid. They will not offer any compromise or help. I asked for their supervisor and they only give me the address and state that corporate has no phone number. I found the corporate number through a search engine and behold...the same damn number that connects you to the Philippines!! Pay more and get what you deserve, not this company!

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Dianna - 13 d 23 h ago

Bad experiences every time you deal with spirit they are not helpful in any way or understanding ,there customer service reps are very unprofessional and 99 %of the time you get someone who can't even speak proper English .

Very disappointed never again will I ever book with spirit

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Bill - 17 d 14 h ago


Everyone complains about all the problems including me.

One of their employees was trying to get me arrested on Saturday 11/25 in Fort Lauderdale because3 years !

she told me I had to pay $55 for the carryon that I've used on the way down from AC and for the past 3 years .

I told the Supervisor she got and security they need to give her s mental evaluation !'

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ManhNam - 18 d 24 s ago



I booked a flight with spirit airline. I thought I got a good deal, but it ended up with nothing and only trouble. The fare was low but it was over booked and the pilot decided to take off before scheduled. Now, Spirit Airline refused to reimburse the fare. So, when you think about doing business with Spirit Airline for low-fare, prepare to face problems ahead.

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John - 19 d 12 s ago


The flight attendants for Spirit Airlines are the worst. As a shuttle driver for one of the hotels they stay at they were rude, arrogant, obnoxious, and overall unfriendly. Even when they hand you the little $1.00 tip they have a frown on their faces like they don't want to give it to you. You almost want to tell them they can keep their dollar. All of the ones I dealt with need to be fired. And a new crew brought in and trained properly on courtesy and quality customer service.

You see nothing but negative reviews pertaining to this airlines. Corporate needs to wake up and investigate. Send undercover executives to investigate their poor mannerisms. And fire them as needed. I would never fly on this airlines.

Completely disgusting.

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Debralee - 19 d 19 h ago


WORST customer Service I have EVER received.

My fiancee was at the airport (ACY) 2 1/2 hours BEFORE his scheduled departure time yesterday, 11/25. Spirit's systems were down so NOBODY was able to print him a boarding pass and therefore he was unable to board his flight. Spirit said the ONLY option we had was to purchase another ticket ($285) which we did. They are refusing to refund our money for the original ticket because "failing to board a confirmed flight will result in forfeiture. Once a reservation is forfeited, all value is lost", but it's THEIR fault he was unable to board his flight, NOT his.

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Simone H. - 20 d 7 h ago


At what point do all these poor reviews begin to affect the company? Everyone can't be wrong. There is a serious, continuous problem here.

What is the conspiracy with Spirit flight times and delays! Spirit terrible piss poor reputation precedes itself. That is a fact.

I was delayed 2 hrs going to FL this past Thursday on THANKSGIVING day, for no reason, and now, on my way home to ATL there is currently a 1 hr delay. Why? This is already an extremely late flight. Delta has no delays! I've checked. There are no weather issues reported. If I wanted to get home at 2-3am, I would have booked a morning flight, I never have booked this 10:35pm, as I have to work the following day.

Spirit flights are cheap, but they are not Free! We still pay to reach our destination at the time we select. I have not flown Spirit much, but the 2 or 3 times I have, there is ALWAYS a delay. Tell passengers there real departure times so they can choose NOT to fly Spirit and pay the extra $50 to fly Delta and rest assured they will reach their destination as agreed with the correct arrival time.

You can check my flight history with Spirit. Every single flight I have ever flown on this airline has had massive delays with no explanation. I can only gather we depart on the time the airline always intended. Which is dishonest and cruel. Last I flew Spirit was from Orlando to Atlanta. That flight was delayed 3-4 hrs. I said nothing, complained of nothing even though I had just traveled from Greece, and just wanted to connect on time and go home. I complained of nothing because I was luckily off the following day. But I am exhausted and upset today, and this flight continues to be pushed back further and further. The level of rage I currently I'm internally experiencing about this delay and being mad at myself for not flying another airline is a first.

Please direct me to whom ever is responsible for refunds. I will not stand for it this time because now, you are jeopardizing my employment with these shenanigans!

Trash airline! Terrible experience, this will be the last time I fly Spirit if I have any say so.

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Ken Jewler - 21 d 14 h ago


Worst flying experience ever. Charged me twice for Short Cut Security which TSA did not recognize and made us wait in regular line-ok but I paid $14 & $12 to wait in line. Flight from MCO to BOS was delayed 3 hours because they loaded the plane with passenger then checked their engines and found a problem. Turn the fucking engines on first then load the passengers, duh! Then someone threw up in the bathroom (luckily we had one) which warranted a HAZMAT team of 4 people.

Bos to MCO someone threw up again in the aisle in front of us as we were pulling back from the gate, another HAZMAT team only 3 people this time. Hour delay. Suggested little white vomit bags like other regular airlines carry in seat backs-so the idiots gave me 1 (one) They then ejected the man who threw up-won't let him fly but then again he wasn't a white man, poor chap was young and black-that will do you in every time.

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Andrea Schaffel - 23 d 17 h ago


Horrible customer experience.

Called on 11/21/18 to extend return flight 11/23 from ft Lauderdale to Newark

Father in life support dying 11/22/18and refused to extend return flight without letter from hospital

Hospital and doctor can't provide. Thanksgiving today. Hard enough and to have such a lack of empathy.

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Disappointed ex customer - 37 d 18 h ago


Worst flights I've ever been on, customer service was very horrible, they never resolved the issue's they caused. I would never recommend this company again. I'm disabled an they took full advantage of me and my family.

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Disgruntled passenger - 24 d 10 h ago


Do anyone thinking of flying Spirit believe the reviews they are true these people are complete idiots and thieves. As for customer service I am all for diversity however you cannot understand what they're saying half the time and a lot of them are rude. I think they're customer service is located in India somewhere in another country because the people do not seem to have a good understanding of English nor can they speak it nor can they comprehend it. Don't do it don't fly you will be dissatisfied

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Anonymous - 24 d 17 h ago


I made the HUGE mistake of registering for the $9 Fare club last year in October 2017. I immediately tried cancelling my membership and their online system's message was that they would not give me a refund. I ate the cost of the membership for 2017 though, they charged me again for October 2018 as an auto-renewal even though I cancelled this last year..... I will eat it again this year - though this is the last time! No more! Spirit Airlines has

NO customer service whatsover and they will rob and take your $$$. So I urge everyone to deal with another airline company and not with Spirit Airlines. It's not worth it to save a couple of bucks here and there because I don't think there is truly any savings when you deal with a company that has no morals.

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Shock Treatment - 24 d 19 h ago

Eerie and annoying phone call's end when I had questions about baggage rules that other airlines wouldn't mind answering over the phone. During my call with Spirit Airlines, I was abruptly interrupted by a supervisor's voice, I think, and then promptly disconnected.

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Scott - 25 d 19 h ago

Worse customer service ever. Will never spend money on this airline again. It's worth it to spend more on a flight with a reputable company.

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william jenkins - 26 d 10 h ago


Well I am very excited to see that I am not the only one who is extremely terrible experience with this schlock outfit. ON Saturday November 10th I attempted to book a flight with them, got the confirmation email and saw that it said the charge to my card was "pending" ? checked my bank app to see what was up, noticed that the deposit i just made that morning was put into the wrong account, called their "customer torture" service line to find out what was up, they informed me the charge did not go through due to insufficient funds ( bank error ), tried booking a flight again the following Tuesday the 13th, this one seemed to go through I got the "PURCHASE CONFIRMATION" to print out, thought i had my flight booked, hell no come Wednesday morning the 14th the email i got from them once again said that the charge was pending, call them again they tell me my card was declined due to insufficient funds WTF ! Inquire with customer service at my bank to see what the deal was, they informed me that NO ATTEMPT WAS MADE BY SPIRIT AIRLINES to charge the card on the 13th, did not find all this out until this past Saturday when I finally got to check my email ( i had lost my phone on the morning of Wednesday the 14th ) called and called and called their SO CALLED customer service only to sit on hold for what seemed like forever and a day only to get no help from the folks who do not speak english well AT ALL and I am being as kind as I can about that.......these ASSHATS ruined my travel plans for this coming Holiday with their completely inept, inadequate and substandard service

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Lamar Jones - 27 d 18 h ago


I will never in my life used this airline because they are unprofessional we book around trip now when it's time to leave they say they call for the flight but a group of people miss they flight now want us to Uber to Orlando to get a flight and don't want to give us no money back

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Ava - 33 d 29 m ago


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Anonymous - 31 d 13 h ago

This is my 1st time flying with Spirit Airlines, I had to go through 20 minutes of an automated phone system then had to wait another 25 minutes to talk to a customer service rep, they do not care about there customers at all, they only care about they money and they make billions, they just kept saying we have a policy, well every company has policies and the customer is always right. I talked to a customer semmmrvice rep, then a supervisor and he said the manager could help the manager could not do anything. I'm writing to the attorney general. Worst airline to work with. Terrible 1st experience and I'm flying to see my nephew to graduate from Ranger School in the Army and I could not understand anyone I talked to, they didn't speak English very well!!!!!!!!!!!!!!!!!!!!! Horrible Horrible Horrible Horrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Anonymous - 29 d 17 h ago

Worse customer service ever. Will never spend a penny on this airline again. It's worth to spend $100 more on a flgith with a reputable company then take the cheap way with you guys....

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Anonymous - 29 d 17 h ago

Worse customer service ever. Will never spend a penny on this airline again. It's worth to spend $100 more on a flgith with a reputable company then take the cheap way with you guys....

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