Information, reviews and public commentary for US companies

 

Spirit Airlines

Rating
0.29547
Web
http://www.spiritair.com
Address
2800 Executive Way
Miramar, FL
33025
Contact
B. Ben Baldanza
Role
President CEO and Director
Phone
(954) 447-7920
Fax
(954) 447-7979
Employees
2,580
Twitter IDs
@SpiritAirlines
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Nankana - 2 d 24 h ago

2

Spirit Airlines is the most ridiculous company I've ever encountered. My 1st time flying was the worst experience & this airline held all responsibility. I reached my destination but my luggage did not. When trying to file a report at their FLL location, I was ignored for 15 minutes until someone decided to look up from their "busy work." The short fat white blonde lady with glasses acted as though I was interrupting her work day & rudely told me that it was no point in filing one b/c my luggage should be on the next flight! WHAT! My luggage should have been on the flight I was on, after making a huge fuss & threatening to call corporate, I was "allowed" to file a claim. When asked was compensation going to be give, the short fat blonde lady with glasses said "no we do not do that, you will just have to wait!" She then in the same breath proceeded to say I will credit your account $25 for the next time you check in baggage. I asked her what account b/c I haven't created one with them, she then said it will pull up with my name...a week later boarding my

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Flagged for review. 
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Southwest - 1 d 11 h ago

his is the first and last time I fly this airline. This is the WORST Airlines I have ever flown! My flight was delayed 12 HOURS and they never offered to compensate the passengers other than a meal voucher. I called the airline customer service line and asked to speak to a supervisor and they would not connect me; kept stating that they were confident they could resolve my issue without elevating the call. After an hour of fighting with them, they informed me that since I was compensated with a meal voucher, they would not do anything more for me. So a word to the wise, NEVER accept a meal voucher...

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I love Southwest Airlines - 1 d 13 h ago

0

This is the first and last time I fly this airline. This is the WORST Airlines I have ever flown! My flight was delayed 12 HOURS and they never offered to compensate the passengers other than a meal voucher. I called the airline customer service line and asked to speak to a supervisor and they would not connect me; kept stating that they were confident they could resolve my issue without elevating the call. After an hour of fighting with them, they informed me that since I was compensated with a meal voucher, they would not do anything more for me. So a word to the wise, NEVER accept a meal voucher.

After 30 minutes of this silly dance, the agent told me that my reason for speaking to a supervisor was not worthy of transferring to her. I am filing a complaint with the Better Business Bureau.

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n - 2 d ago

Spirit Airlines is the most ridiculous company I've ever encountered. My 1st time flying was the worst experience & this airline held all responsibility. I reached my destination but my luggage did not. When trying to file a report at their FLL location, I was ignored for 15 minutes until someone decided to look up from their "busy work." The short fat white blonde lady with glasses acted as though I was interrupting her work day & rudely told me that it was no point in filing one b/c my luggage should be on the next flight! WHAT! My luggage should have been on the flight I was on, after making a huge fuss & threatening to call corporate, I was "allowed" to file a claim. When asked was compensation going to be give, the short fat blonde lady with glasses said "no we do not do that, you will just have to wait!" She then in the same breath proceeded to say I will credit your account $25 for the next time you check in baggage. I asked her what account b/c I haven't created one with them, she then said it will pull up with my name...a week later boarding my spirit_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5. spirit_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5. spirit_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5. spirit_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5. spirit_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5. spirit_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5. spirit_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5. spirit_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5. spirit_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

Flagged for review. 
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Anonymous - 36 d ago

Spirit Airlines is the most ridiculous company I've ever encountered. My 1st time flying was the worst experience & this airline held all responsibility. I reached my destination but my luggage did not. When trying to file a report at their FLL location, I was ignored for 15 minutes until someone decided to look up from their "busy work." The short fat white blonde lady with glasses acted as though I was interrupting her work day & rudely told me that it was no point in filing one b/c my luggage should be on the next flight! WHAT! My luggage should have been on the flight I was on, after making a huge fuss & threatening to call corporate, I was "allowed" to file a claim. When asked was compensation going to be give, the short fat blonde lady with glasses said "no we do not do that, you will just have to wait!" She then in the same breath proceeded to say I will credit your account $25 for the next time you check in baggage. I asked her what account b/c I haven't created one with them, she then said it will pull up with my name...a week later boarding my

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Flagged for review. 
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Dobby - 35 d 16 h ago

3

all responsibility. I reached my destination but my luggage did not. When trying to file a report at their FLL location, I was ignored for 15 minutes until someone decided to look up from their "busy work." The short fat white blonde lady with glasses acted as though I was interrupting her work day & rudely told me that it was no point in filing one b/c my luggage should be on the next flight! WHAT! My luggage should have been on the flight I was on, after making a huge fuss & threatening to call corporate, I was "allowed" to file

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Mikela - 35 d ago

3

As a Supervisor in the customer service industry myself I would never allow my team to treat or make customers feel the way I feel today about spirit. Today 9/8/19 spirit booked me a connecting flight that did not allow enough time between the two flights for me to safely transit from one to the other. Though the reason may be the fault of the airport as a passenger we are the customer of the airline not the airport. I expect as a customer that spirit would be comppassionate to passengers that suffer tramatic experiences that are caused by spirit. The result of the issue required me run through a airport (which medically I am not in physical shape to do) then beg to be let on a flight i paid for and met all my passenger obligations. After being hullmilated by the described occurrences I landed at my destination airport and unprofessionally learned that my luggage w,,,

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lowes manly - 33 d ago

to the horrific experience I had at Hartfield Jackson Airport im Atlanta. My family and I was supposed to departure from Atlanta to Fot Lauderdale at 10am this morning. We had check in and needed tondrop our bags and arriverd 1 hour before the flight departure. I understand the time waa close but we were all adults and the line waa not even long at the drop off. yhat was when one of the Spirit associate call all passangers to Fort Lauderdale at 9:15am mase us get oit of thenline gonto another line and by the time an agent spoke to us was 9:20am to tell us we were late and the would not check us in and we needed to go back in line and rebook our flight. Detail the next one was at 7pm. So i was standing there waiting to speak with someon the customer service lady did not provided any information 30 minutes passed another person came in and told us he needed to boo///

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Dollar - 29 d 17 h ago

4

The Dollar General on Boyds Creek in Sevierville, TN is a disgrace. You can not get through the store because countless boxes are laying everywhere. One aisle was completely filled with boxes so you could not even attempt to shop that aisle. Good luck trying to use a smmm

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Ameshia - 26 d 13 h ago

3

PISSED! I fly w spirit OFTEN. I will no longer do so after this mess! I booked a flight to NY a month in advance. At time of purchase the zip code was wrong. It gave me the option to correct it which I chose and instead it pushed it through and I got a confirmation. It then told me to just bring the card with me to the counter to ensure I was the correct person to use the card. OK no problem. I got confirmation showing pending payment to call #. I called it. SOOOOOO many times. but lucky me its during the hurricane and kept telling me if my flight is not recent to call back closer to flight and asking for my confirmation #. Which would show my flight is a month later. It disconnected me if i wanted to talk to a damn agent. It also insisted i give my conf # which would show later flight so I called back several times trying to ensure I had no issues w same result. I did this for several days! So what i did was what it told me! Call back closer to your flight!!! my flight is monday I'm calling the thurs prior and now. Instead of paying $276 for the flight i purchased a....

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J. Sherman - 26 d 13 h ago

0

Why are you copying my message and giving a better rating?

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Richard mann - 22 d 17 h ago

4

I was tempted to book a Spirit Airlines flight, and wanted to sign up for their frequent flyer and $9 fare programs. The website kept saying Error: Can't process your application. In trying to recitfy the problem, I discovered that it is impossible to reach a live person at Spirit. Given that, I will never try to book a flight with Spirit. What if I have a problem with a flight? They are ridiculous.delf made

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Anonymous - 17 d 8 h ago

I agree with you. There are no live persons connected with this airlines. The numbers are all derived from the CEO's former airlines, Frontier Airlines. The website is obsolete. Nobody cares. I think they are tanking and not letting anyone know about this - they just keep ripping people off for big bucks and there is no division in place to handle people's legitimate complaint. I am reporting them to the Attorney General's Office. They need to inform the public that they are going bankrupt.

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Anonymous - 22 d ago

Has Spirit Airlines become an unfriendly sky's toward seniors. The saying, once a man, twice a child, come to mind. We do know seniors are a unique segment in our society. They not only have one foot in the grave, the other on a banana peel. They also can be here today and gone tomorrow, they can be here today and gone today. Because of a sudden, senior attack,(health related issue), I attempted a cancellation of scheduled Spirit flight QFTIYT; Diann Tucker. I was told your protocol, I had to get an excuse, note from my doctor to validate my reason for cancellation. Little or no empathy or consideration was given to my plight. Perhaps AARP should be made aware of such policies and adjustments could be made. Please inform me what my next steps are to be reimbursedfor this fare. We seniors are

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Homer - 19 d 17 h ago

3

*me did not work, I wrote customer service and received what turned out to be a computer generated response stating that they would look into it. On September 13th I tried the same process again, only to repeat what happened the day before. On September 23rd, I was still unable to access the site. I wrote customer service and was sent a computer generated response again. Same on September 25th and September 26th. I find odd that my miles are about to expire and my $9 fare club is about to expire, and suddently, just like that, I cannot access my information. I have been a loyal customer for years, and also referred

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Mary Lou Freeman - 17 d 8 h ago

0

Have been utterly ignored throughout my horrendous waiting period for a reply. Will be submitting all the nightmares connected with my upcoming trip. Have been scammed out of $59.00 baggage fee - have been charged an extra $100 for an extra day. After stating that I was going to submit all my complaints with this horrendous airlines to the Better Business Bureau, somebody by the name of a Charlie emails me, so willing to help. I start communicating with him, and nada. I predict that Spirit Airlines will be out of business by this year's end.

My experience will definitely be making big news - This company is the WORST!!!!

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Mary Lou Freeman - 16 d 13 m ago

2

Some evil mind is messing with people's minds from Spirit Airlines. I think it is an evil and unfriendly ghost who likes to play with people's money, emotions, and overall frustration levels. There are no numbers to direct you to a live person. I feel utterly lost, like Dorothy in the Wizard of Oz, trying desperately hard to return to the land of normalcy. Hope all the misery that they have cost so many people turns back on them.

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Nothing new - 15 d 18 h ago

for our ridiculous $82.00 baggage fee as well for items we had to purchase as our luggage did not arrive for 2 1/2 days later. It's been well over a month and NOTHING. THEN on our return home to from Cancun to New Orleans via Houston, our flight from Houston to New Orleans was cancelled. No refund, no attempts to get us on another flight (well except one for 4 days later), refused to get us a hotel, said they could

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Return bragg - 14 d 17 h ago

have been calling and leaving message for a month now. No return calls! Please help me replace my damaged luggage and items!

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Zara - 8 d ago

2

By this point, myself, and my coworkers have done everything possible to bring you the corruption, and wrong doing at store #4848. By this point Cali, and Tom are screwing over employees and our business to support their own needs. Iv done the right thing by bringing it to your attention. I can't reach Dan, or the regional owners, so in telling you. You need look into us...if something's not done...I ;;ll;l

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Steve Ronca - 4 d 27 s ago

Spirit airlines is a joke we are all stuck right now at 12:15 am pacific time in Las Vegas the plane is here but they don't have a crew , no pilots. No updates on when we will get one. How can you not have proper staff ????? Call 800 number and you get someone who can't tell time or spell cat correctly. What a joke of a company I will never use them again either will my company !!! Terrible customer service

230 people stuck without answers. But of course people on executive way in Florida don't care about these post.

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Alejandro Romero jr - 8 d 7 h ago

0

I Had a Emergency situation. I Had to take my Sisster to the Hospital. that Caused me to miss my Flight . I called them 3 hours prior my Flyt. they told me they count change my Flight unless I pay fee of 200.00 Dollars I paid 202.00 Dollars For that Ticket. I JUST ASK THEM TO CHANGE IT .Now I have to File in Small Claims Court

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jass - 8 d 2 s ago

3

By this point, myself, and my coworkers have done everything possible to bring you the corruption, and wrong doing at store #4848. By this point Cali, and Tom are screwing over employees and our business to support their own needs. Iv done the right thing by bringing it to your attention. I can't reach Dan, or the regional owners, so in telling you. You need look into us...if something's not done...I

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Anonymous - 14 d 18 h ago

0

I have been calling and leaving message for a month now. No return calls! Please help me replace my damaged luggage and items! (hidden) Cynthia

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JH - 15 d 18 h ago

0

We flew from New Orleans to Cancun via Ft. Lauderdale. We made it our luggage did not. We were told that we would receive reimbursement for our ridiculous $82.00 baggage fee as well for items we had to purchase as our luggage did not arrive for 2 1/2 days later. It's been well over a month and NOTHING. THEN on our return home to from Cancun to New Orleans via Houston, our flight from Houston to New Orleans was cancelled. No refund, no attempts to get us on another flight (well except one for 4 days later), refused to get us a hotel, said they could fly us home from Dallas but we had to get to Dallas on our own. We finally had to rent a car, at our expense, to get home. No refund. Have spent hours on the phone with customer service trying to get it resolved, multiple emails all to no avail. Will NEVER FLY SPIRIT AGAIN. WORST AIRLINE EVER!!!

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