Information, reviews and public commentary for US companies

 

Spirit Airlines

Rating
0.182365
Web
http://www.spiritair.com
Address
2800 Executive Way
Miramar, FL
33025
Contact
B. Ben Baldanza
Role
President CEO and Director
Phone
(954) 447-7920
Fax
(954) 447-7979
Employees
2,580
Twitter IDs
@SpiritAirlines
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Average American - 14 h 57 m ago

0

Worst Airlines ever. Impossible to make reserving/buying flight any more complicated; not "CHEAP"--actually, no less expensive than most average airlines once you have to buy all the basics--flight, baggage, seat assignment, check-in; Feels like you are more like a sardine than a person--everything is cramped. My tall, 90 yr old (6'2") father-in-law got bruises on both knees b/c the seats were so close together. Seats were uncomfortable. Nothing comes w/ the flight. I am surprised they don't charge for the air you breath. Then, we missed our connecting flight back by a few minutes b/c the carrier we were connecting with was late. They basically said, 'we'll help you buy another ticket'--not our problem the carrier was late.

I WILL NEVER FLY THIS AIRLINES AGAIN.

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Lawrence smith - 1 d ago

Worst experience in my life, they delayed our return from cancun for over an hour and when we got to Fort Lauderdale they changed their flight time moving it up and leaving half of the plane (not even exaggerating) in customs line. I recieved a email at 9:06 saying they bumped it up to 9:09 but how would i have recieved it anyway beacuse you can't turn on your phone in the customs line. No offer to compensate for anything. Had to sleep on the floor at airport. The staff was rude and even laughed about it. I promise if the entire state was on fire and spirit was the only way out i would stay and burn. Never again.

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Anonymous - 2 d 5 h ago

How can a company make things so complicated.

there website looks like a 3rd grader made it. (Sorry 3rd graders could have done better. ) I fly all the time and any real airline has pre checking and booking so easy.

Let me help u spirt

YES I AM FLYING click here.

It's that easy. And FYI get rid of all the cartoon fonts. I want to deal with grown ups. It's a plane not the Scooby Doo shagging wagon. WOW. Guess anyone can start an airline now.

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Heidi - 3 d 22 m ago

0

I am writing with regards to an experience my son, and his girlfriend had last Wed. flying from Atlanta to Cleveland, OH. They arrived at the gate literally as the doors were beginning to close. There were several other passengers that had also not been boarded, including someone in a wheelchair. My son said the doors were not shut when he arrived at the gate. The spirit employees refused to board any of the passengers that were waiting, and some were there prior to my son arriving at the gate. Their solution was to book them on a flight that would have taken them to Tampa, and then to Cleveland, arriving at 7 pm. The initial flight was leaving around 9:15 arriving in Cleveland at 11:00. Based on the experience, and not knowing how the other flights would run, my mother booked the kids a flight on Delta, one way home. Delta explained that they would not treat a customer that way, and that if the doors were in the process of being closed, or even closed with the plane on the ground, they would board a passenger.

My son took videos of the Spirit gate, with the passengers who were left behind, including an elderly woman who was just left sitting alone. He posted those videos on Instagram, which then prompted a phone call from a Spirit representative, Nicole Rodriguez ((hidden)). Nicole offered a refund of the one way ticket as consolation. However, after the stress my son endured, being alone in a large airport, and the cost of having to purchase another ticket, I felt that a voucher for another flight for both kids would be more appropriate. Nicole said that she would check with her supervisor and return my call. Since then, I have left a message daily, and she has not returned my call. She is obviously avoiding the situation.

The other individual who reached out to my son after he posted the video was a news organization, who wanted to use the videos. I My son would be happy to post those videos multiple places, and I will encourage him to reach out to the news reporter with the videos as well.

In the great scheme of things, and with the airline industry as it is today, it would seem as if creating a more positive climate would be of the utmost concern. I am extremely disappointed that Nicole has not returned my phone calls.

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Satiesha Daniel - 3 d ago

1

We recently have to cancel of travel ticket from Dallas to Philly. Due to my Son had a emergency due medical issue and was admitted in the hospital. We call of the airline customer servicer well before 24 hours before our travel and let them know the situation. It was confirmed once we submit the medical report our payment will be refunded. We provided all the medical documentation. Once received no payment was refund instead offered a credit for 60 days. Please note we do not have any travel plan for the near future. We call the customer service and spoke to them and it was confirmed that refund will be made if we can submit medical report again to customer service. We did yet no action from customer service. If needed I can forward all the correspondence on this. Hope we get a response on this. My email (hidden) / Cell (hidden)

Thanks

Satiesha Daniel

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Enright - 5 d 10 h ago

Stranded in Tampa bc Spirit cancelled my flight WITHOUT LETTING ME KNOW! Got notification that the flight was delayed NOT CANCELLED! Now they'll only reimburse the cost of my ticket. I need the cost of whatever flipping ticket I can get reimbursed! I NEED TO GET HOME!!!!! This is bullshit. Called the only number I could find on their site and could not get a goddamn human being! This. Is. Shit! Never again

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Michelle Fisler - 4 d 7 h ago

We were stranded too. Family of 4. Came wirh a group of 8. My aunt's chemo starts Tuesday morning. Spirit offered us a flight back to AC on 5/3. Thats UNACCEPTABLE !

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Angry customer that's has been up 24 hours fucking with them - 5 d 7 m ago

0

Y'all some shitty shit shit fuck spirit airlines from the CEO to this Lil Spanish fuck ass supervisor in ft launderdale/ Hollywood Florida airport. I hope yall airline get shut down. Karma is a BITCH

Flagged for review. 
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Anonymous - 4 d 15 h ago

I had a bad experience with him too!!!! Smh the whole airline is terrible

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Anonymous - 5 d 11 h ago

0

Ms Savonia LYNCH,your staff was imperfection,rude,unconventional,just unforgiving.Also we were told,for the delay call the 801Number,we would get $50.00BACK.I CALLED said off your next flight.That's not what we were told at airport.For being delayed,inconvenience my sister in wheel chair,never offered water nothing.when arrive at destination had to wait an hour for your luggage my sister never got her luggage.We got stuck up,with out a gun.And no answer.Ms.Savonia LYNCH (hidden)I would appreciate some answers!

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Edward Fritz - 5 d 18 h ago

0

We are sitting in Ft Lauderdale, delayed because Spirit is too cheap to have staff for all of its planes. Cheap fares are misleading. My first and last time flying with Spirit. By the time you add on all the fees to fly with baggage or carry on, they are more expensive. They have rude staff.

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Jeff D - 8 d 11 h ago

1

Purchased my ticket back in March 2017 then my seats on April 8. Today (April 21, 2017) went to go purchase my bags and my seats are gone. I have email and printout. I call and they said they owe me $108... I said for what. Rep says look like your seats were cancelled and we owe you a refund. I said I didn't cancel flight. Anyway, my front seats that are bigger are gone now that I initially had and they just gave me other seats with no concession. They could have at least gave me free bags on the flight for my trouble. I understand software glitches but airlines don't take accountability these days. They are all getting bad raps, so soon the public will be fed up with them. Poor customer service reps and on hold for 1.5 hours. Terrible service and I have flown several flights with them. I used to think they were good but next time, I am taking my business elsewhere even if I have to pay more. Not worth the hassle.

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K. Buck - 11 d 6 h ago

0

I am calling all people who are Bank of America Free Spirit MasterCard holders to file a class action against Spirit Airlines. Spirit does not allow you to use you earned points after spending over $100,000 given me 200,000 miles to simply fly from NJ to Fl in November. Why you may ask? They know it's teacher's week and all the kids are off and people will pay their outrageous price of $283 one way plus cost of bags. They will only let you use points on a flight that has a 10hr layover! They want 25,000 points each way plus fees. Yet i can fly my entire family from PA to CA for a total of 75,000 points roundtrip non-stop???? How does this add up. Bank of America is the worse. They claim they have no responsibility for Spirit's actions even though they issue the card. I am waiting from a call from Spirit Corporate. They said my VM was full and that wasn't true. I did miss a call from the airline but no messages left for me. I get emails from Min, yet no extensions left to call corporate. Lets all unite and put a stop to this horrible airline's Free Spirit Program. Please call your local State Attorney General Office Consumers Affair Department if you have had this problem to start an official investigation.

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Ray Allen - 19 d 15 h ago

0

I flew spirit airlines on March 30, 2017. From FLL to LGA. I arrived at FLL 2 hours before my flight and checked in on time. I dropped my bags off and it was tagged by the agent. I arrived here in LGA at 2:30pm and proceeded to baggage claims. Waited about 30 minutes and my luggage was not found. Proceeded to spirit customer service counter and ask the attendant to locate my bag. She then dispatch the guys to see if there was any left. Nothing was found so put a claim in. Never the less I'm in New York with no clothes it's 40 degrees and I have to be at work Sunday. All my valuables are in my bags including work Id's and important medication. I need my valuables to be located. Spirit customer service has been horrible. I need something to be done about this situation.

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Anonymous - 17 d ago

WHAT BRAIN CELLS DO YOU LACK? MEDICATION AND COMPANY ID( 'S ) MUST REMAIN ON AND OR IN YOUR IMMEDIATE POSSESSION. I HAVE SUCH A HARD TIME UNDERSTANDING SUCH IGNORANCE..... 1) SPIRIT AIRLINES ALLOWS ALL PASSENGERS 1 PERSONAL ITEM """FREE OF CHARGE'''''...PROVIDED IT MEETS THE FAA REGULATORY SIZE RESTRICTIONS, (see gate agent for size restrictions), and fits securely beneath the seat in front of you, SO AS TO NOT BLOCK PASSENGERS EGRESS

INTO THE AISLE; RE: THOSE PASSENGERS SEATED NEXT TO YOU AND OR IN THE SAME ROW (S). FINALLY, I AM UNABLE TO COMPREHEND YOUR LACK OF COMMON SENSE! NOT WITHSTANDING THE PRIMARY PURPOSE FOR WHICH YOUR "IMPORTANT" MEDICATION IS NEEDED, THE FACT THAT YOU STATE IT'S "IMPORTANCE" IT IS, WITHOUT REASON, ENOUGH TO ENSURE SUCH 'IMPORTANT MEDICATION IS SECURE IN YOUR POSSESSION AND AVAILABLE TO YOU AT ALL TIME. THAT BEING SAID, NO INTELLIGENT PERSON/TRAVELER WOULD EVER CHECK SUCH MENTIONED "IMPORTANT MEDICATION AND "VALUABLES'!!! IT IS A WORLD WIDE KNOWN FACT THAT ALL VALUABLES AND MEDICATION REMAIN WITH IT'S OWNER AT ALL TIME. THE CARRIERS WARN AGAINST CHECKING SUCH AND ADVISE OBTAINING INSURANCE AND OR OTHER MEANS OF CARRIAGE SUCH AS FED EX, UPS AND OR USPS. IT IS MY FIRM BELIEF THAT THE CARRIER CANNOT BE HELD LIABLE FOR PERSONAL EFFECTS SUCH AS YOU MENTION: VALUABLES/MEDICATION ONCE YOU CHOSE TO CHECK AS,., BAGAGE, THE ABOVE VALUABLES/MEDICATIONS THE CHECKED BECOME CHECKED BAGGAGE--WHICH YOU NOW WILL HAVE NO ACCESS TOO AND OR BE DENIED UNTIL YOU'VE REACHED SUCH DESTINATION WHEREBY YOUR CHECKED BAG(') WILL BE SECURELY REMOVED FROM THE AIRCRAFT AND PLACED ONTO THE BAGGAGE CLAIM BELT FOR YOUR PROMPT RETRIEVAL

Flagged for review. 
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Anonymous - 11 d 17 h ago

You lack compassion and an open mind, rude as well. To use the word ignorant on someone whom you never met, the dilemna is very understandable and shows your ignorance

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Ray Allen - 19 d 15 h ago

0

I flew spirit airlines on March 30, 2017. From FLL to LGA. I arrived at FLL 2 hours before my flight and checked in on time. I dropped my bags off and it was tagged by the agent. I arrived here in LGA at 2:30pm and proceeded to baggage claims. Waited about 30 minutes and my luggage was not found. Proceeded to spirit customer service counter and ask the attendant to locate my bag. She then dispatch the guys to see if there was any left. Nothing was found so put a claim in. Never the less I'm in New York with no clothes it's 40 degrees and I have to be at work Sunday. All my valuables are in my bags including work Id's and important medication. I need my valuables to be located. Spirit customer service has been horrible. I need something to be done about this situation.

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Anonymous - 17 d ago

WHAT BRAIN CELLS DO YOU LACK? MEDICATION AND COMPANY ID( 'S ) MUST REMAIN ON AND OR IN YOUR IMMEDIATE POSSESSION. I HAVE SUCH A HARD TIME UNDERSTANDING SUCH IGNORANCE..... 1) SPIRIT AIRLINES ALLOWS ALL PASSENGERS 1 PERSONAL ITEM """FREE OF CHARGE'''''...PROVIDED IT MEETS THE FAA REGULATORY SIZE RESTRICTIONS, (see gate agent for size restrictions), and fits securely beneath the seat in front of you, SO AS TO NOT BLOCK PASSENGERS EGRESS

INTO THE AISLE; RE: THOSE PASSENGERS SEATED NEXT TO YOU AND OR IN THE SAME ROW (S). FINALLY, I AM UNABLE TO COMPREHEND YOUR LACK OF COMMON SENSE! NOT WITHSTANDING THE PRIMARY PURPOSE FOR WHICH YOUR "IMPORTANT" MEDICATION IS NEEDED, THE FACT THAT YOU STATE IT'S "IMPORTANCE" IT IS, WITHOUT REASON, ENOUGH TO ENSURE SUCH 'IMPORTANT MEDICATION IS SECURE IN YOUR POSSESSION AND AVAILABLE TO YOU AT ALL TIME. THAT BEING SAID, NO INTELLIGENT PERSON/TRAVELER WOULD EVER CHECK SUCH MENTIONED "IMPORTANT MEDICATION AND "VALUABLES'!!! IT IS A WORLD WIDE KNOWN FACT THAT ALL VALUABLES AND MEDICATION REMAIN WITH IT'S OWNER AT ALL TIME. THE CARRIERS WARN AGAINST CHECKING SUCH AND ADVISE OBTAINING INSURANCE AND OR OTHER MEANS OF CARRIAGE SUCH AS FED EX, UPS AND OR USPS. IT IS MY FIRM BELIEF THAT THE CARRIER CANNOT BE HELD LIABLE FOR PERSONAL EFFECTS SUCH AS YOU MENTION: VALUABLES/MEDICATION ONCE YOU CHOSE TO CHECK AS,., BAGAGE, THE ABOVE VALUABLES/MEDICATIONS THE CHECKED BECOME CHECKED BAGGAGE--WHICH YOU NOW WILL HAVE NO ACCESS TOO AND OR BE DENIED UNTIL YOU'VE REACHED SUCH DESTINATION WHEREBY YOUR CHECKED BAG(') WILL BE SECURELY REMOVED FROM THE AIRCRAFT AND PLACED ONTO THE BAGGAGE CLAIM BELT FOR YOUR PROMPT RETRIEVAL

Flagged for review. 
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Anonymous - 11 d 17 h ago

You lack compassion and an open mind, rude as well. To use the word ignorant on someone whom you never met, the dilemna is very understandable and shows your ignorance

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Anonymous - 49 d ago

File complaint with FAA

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PLEASE! DON'T FLY SPIRIT AI - 39 d 12 h ago

0

Oh wow! Thank you I was only going to file with the BBB. Now I will do both!!!!

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Ylis1 - 25 d 17 h ago

How do you do that ?

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Anonymous - 16 d 10 h ago

0

https://www.faa.gov/

File a Whistleblower complaint or go through their list and find the appropriate filing. Good luck. This airline should not exist.

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Anonymous - 18 d 6 h ago

0

STILL HAVENT GOT ACCOMADATED FOR THE RUDE WAY N LIES THAT WAS TOLD STILL STUCK AT AIRPORT N STILL NO RESOLUTION NOT TO MENTION STUCK WITH MY KIDS NEVER AGAIN GO WITH THIS AIRLINE IM START A BOYCOTT

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Anonymous - 18 d 12 h ago

0

WORST AIRLINE EVER

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Anonymous - 18 d 14 h ago

0

Worst airline in history, they harassed me and my fianc during the whole time because I had an emotional dog with me, the staff on the plane was super rude and will not leave us alone. I was trying to get up and hand the dog to my fianc to leave upon arrival when everyone was trying to get out and this ghetto AA girl jumps in between and order us around, screw this airline never flying again.

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Anonymous - 18 d 14 h ago

0

Still waiting on call from corporate spirit is unprofessional n inconsiderate never go with this airline its terrible

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Anonymous - 19 d ago

0

HORRIBLE N IN CONSIDERATE

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