This is the worst airline I have ever dealt with. My wife and daughter are stuck in Chicago due to a cancelled flight which the next one isn't until 10am the next day. They will not offer hotel accommodations or even try to put her on another airline. Spirit is the only airline not flying out of the airport. After speaking with the manager I received the same answer and was treated very rude. This is the first and last time I will ever use this airline as well as any of my friends or family.
The most frustrating day on Spirit Airlines was 2/28/19. Booked on Flight 636 from Tampa to Detroit, my daughter and myself, my daughter was to catch a connection to from Detroit to LA. Flight delayed,delayed and then delayed for "mechanical issues".. supposed to leave at 5, left at 10:30 pm.. in the meantime, we were getting conflicting texts and emails with updates..we went physically into airport 4 times throughout day .. because of delay, my daughter was missing her connection to LA(not our fault btw), because of this delay, she had to pay for another bag for 2/19 to LA.. not right...we already paid for connecting seat. Very rude woman at counter at 530 pm Monday basically told her too bad, she had to pay for another bag. To top everything off, Fern( wonderful woman) cancelled my daughters flight from tampa to Detroit that we were both on.. we had to rebook, different seats we paid for way in advance.
I have been a great proponent of Spirit, I fly at least 8 times a year on Spirit to LA.. even though our customer service was fine, your communication with emails and text updates suck.. 4 times we went into airport, to actually speak to someone who was Fern we thought everything was straight.. then the emails and texts did not match up.. even though we paid for 3 checked bags we ended up repaying for 1 bag for my daughter today..$40.
With this being said and because the ticket agent we saw the last time who gave us attitude I will no longer be flying Spirit.. and my large family also will not be. I will be telling my friends who fly not to ever fly Spirit. It would be nice to receive at least a refund on 1 paid bag.. but I will not hold my breathe.
No Longer a Spirit Customer.
Hello Ladies and gentlemen,
Some lady in my hood introduced me to some new grant programm,
This grant is specifically place for those who need assistance paying for bills,buying a home, starting their own business, going to school, or even helping raise their children with old and retired people.
She received a 150,000 dollars check from the fedreal government.
Contact me for more explanation
Some imposter used my miles and booked a flight on my account. They did not use my credit card but 26,500 of my miles. For the past 2 days I have been dealing with spirit cust service phone and many emails of which you only get a helpdesk person in the Philippines and they cannnot give me back my miles. They could care less that someone else booked a trip on my account and used my miles with an incorrect email of mine (so I never did get any confirmation) which is why I never knew. I am even calling the president and am getting no where. Let's see if the team in Chicago at ABC TV can help me. Such fraud should be accountable and Spirit Airlines could care less about fraud and an imposter stealing my miles.
Spirit airlines could care less about any of us. Use up your miles and close down your accounts and credit cards. The only way to defeat a crappy customer service company who uses the Philippines as their global customer service help desk for their miles with a language barrier. Terrible airline!
I was literally mocked on the phone after calling the airlines and was discriminating upon for having a child. I was not told before I purchased my flight that I wouldn't be able to check in till I got to the airport 2 hours early therefore I would not know my seat and that is a big problem because I'm traveling with family who is helping me and I need to know as head of time where I'll be seated. Ciesar, a "supervizer", employee number 17010(or atleast that's what he told me) told me the same thing over and over again without explaining anything to me, he literally mocked me in a changed voice after I td him I was upset. He was very rude and unprofessional. I've never experienced the level of rudeness in customer service e in my life! I have the whole conversation on recording from start to finish from what my security camera picked up in the room and I plan on using it to publicly to bring out what kind of customer service spirit airlines presents including any news station I can submit it to.
Hello Spirit Airlines,
Spirit Left all the Passengers on Flight NK184! I went to LA because I was up for a consideration for a nomination at the 2019 Grammy's. I lost $300.00 for loss of work because I could not be there.My Wife Lost $200.00 because loss of work not being able to be there. We had to pay the house sitter with our 7 puppies an additional $150.00 to house sit another day. It was after 2am when we were told it is canceled so we had no way of finding a hotel in Los Angeles that late at night.We spent about $200.00 in food at the airport and nothing is cheap at an airport. So I need to put a claim against your insurance you carry as a company. So who do I speak with to put a claim in on your insurance?
Hello my name is Michaella Burchici. I took a 5 day trip from Tampa to los angles with a connecting stop in Chicago O'Hare airport. My one checked luggage did not arrive at my destination. I filed a claim at LAX immediately. I was told I would be contacted within 24 hours with any information they had. I was not contacted at all, then reached out for over an hour and a half trying to get ahold of someone from LAX, O'Hare, or TPA. The person that answered after an hour and a half told me that they are sorry there is no information and I need to contact the baggage office. I did so and left a few messages. Over the next few days I went skiing and had NONE of my own clothes and had my trip completely ruined. It was my friends birthday and they had to not only help me with my things but go out of their way to help me get basic necessities I went to the airport a day before my flight back to Tampa to get updated in person because emails and phone calls were not being taken seriously. In person was worse. No one knew what to tell me or anything about what was going on. I returned home without my medication, clothes, bathroom essentials etc. for a few weeks I STILL had not heard reliable news. Everything I was being told was inaccurate and everyone changed their stories within hours of what actually happened with my bag. I told someone in an email I will be taking bigger measures myself if there is nothing to be done. I had no previous records of anything I bought over 50$... that's ridiculous. Half the things I bought before my trip consisted of small things $30-40 and that adds up. I had borrowed everything big I needed from friends and had nothing to tell them about their lost things. I was given a $200 flight budget to spend within 2 months. Why would anyone want to go on the worst airline after just going through all that. Nevertheless my bag was lost for way more than 72 hours and $200 buys MAYBE a one way ticket somewhere. This is not acceptable and I wish for someone to help me or I will keep calling and emailing with more issues I had experience. Such as after finding my bag someone emailed one day after I said I would take bigger measures If no one helps reimburse me. She emailed back to that and said my bag was found. That seems very very untruthful after someone says they are going to take bigger measures that my bag winds up from being lost for weeks I went in and got my bag and was told that the manager on duty from herself, would call corporate baggage office and find reimbursements and help me with damaged items. I called every day after that with no contact in return. Now I'm emailing you guys. Thank you.
Worst flight ever!!! Spirit waited for over a hour for passengers who never showed up for first flight. Therefore, we missed the connecting flight on the same plane with about 15 other people. This speaks volumes about this company!!! Worst experience ever!!! They knew we all were in the airport!!! This is ridiculous and simply unacceptable!!!!
I have had unauthorized charges on my credit card 3 separate times after purchasing something on a flight. The charges appear within a few days after flying. It cannot be a coincidence that this happens. Somehow/way airport personnel or Spirit employees are obtains the card number and committing fraud.
I had the same thing happen and Spirit is not helping me. In my case my miles were hijacked by an imposter stealing them. Spirit will not give me my miles back. Such a scumbag outfit! Good luck!
I have been dealing with HORRIBLE and RUDE customer service from Spirit for almost a year! This is not my first time flying with Spirit but it most likely will be my last. No one knows what they are doing. They are extremely rude and give you incorrect information. I have a membership with them and not even that gets me treated nicely, they don't care who you are or what your issues is. Then when I finally think my issue will get resolved the representative from the corporate office stops emailing me back and disappears. I call spirit customer service to see if someone else can help me and all they say is that I have to CONTINUE being patient with Spirit. I am out of patience!!! I asked for a number to contact the Corporate Office and of course the representatives do not have the number to the company they work at. Over $2000 wasted and a membership that will not be getting renewed.
Just got back from flight from Orlando to Las Vegas, every comment you read is correct. Should you decide to fly this Junk airline then you are the idiot, trust me they are not as bad as mentioned in the comments they are in fact WORSE!. One piece of luggage completely destroyed!, do yourself a BIG favor, chose a real airline, like Delta, Southwest, American, it would not surprise me at all that the CEO is either a current or past Gangster check out his last name, fortunately for me I live near their Home Office and will take my broken luggage and broken knife received from Shot Show to their office, this will get interesting to be sure.
Don't use these crooks.You will regret it.
So very true. They're crooks.
Most of this complaints can be figured out by just reading carefully the Contract of carriage or Terms & Conditions
prior to click " I Accept " ...so y'all will have an answer for your concerns and you will find out that as consumers
that "thinks" they're always right.. ..well that's not true at all, companies have their own policies and by not reading or asking first of all it is everybodies fault from one point.., also is our fault not
reading carefully and request something that probably was never available as an option and getting angry due to not having accomplished what is needed and turns into all this bad/good reviews.
btw, i'm not a frequent flyer but i do read everything so i am not allowed to complaint later for my own mistakes.
So helmet, obviously not you true name, you must think that its perfectly acceptable to charge a fee even when the highway is closed making it impossible to get to the airport? Really.
BTW helmet have you even one time spoken to a US person when getting customer service?
This airline has THE MOST OUTRAGEOUS weather cancellation policy. They charge a fee greater than the ticket price. Refuse to refund when the highway to get to the airport is closed due to blizzard conditions. Never fly SPIRIT AIRLINES
The price went down in fare, all I'm trying to do is get a travel voucher for the difference and no one is willing to help me... Why is dealing with their customer service soooooo difficult!!!???
Worst airline EVER!!! I flew to Orlando to watch my daughters basketball tournament and our flight was diverted into Jackson, Fl. due to a passenger having a life threatening medical situation. I had zero issues with them trying to help this passenger and getting him off the plane. The issue lies with the fact the Captain made an apology announcement to all the passengers on this flight that for the inconvenience and the diverted flight, we would be credited $50.00. He stated it would be refunded to our cards that we used to purchase the flight. Not only did I not make it in time to watch my daughters first day if games, I never received my credit. I called and spoke with 3 different customer service reps along with a supervisor and I was told I was given a "voucher". That I also...NEVER received. I explained to all the reps and the supervisor that I will never use a "voucher ". It is to be used with in 1 year. This flight was the 1st time in 6 yrs that I have flown. I asked them to explain how that was fair to receive a voucher if I never fly again. Let alone in one year! So why do I get cheated out of my refund just because I'm not s frequent flyer?! NOT RIGHT!! Everyone on the flight is to receive this refund.... except us non flyers!!!! The supervisor stated he understood my feelings but he couldn't do anything about it. I had one rep put me on hold to "check the planes log", clearly if you are giving an entire flight a refund I'm not making up shit. She still wouldn't help me!!! I have the names, times and date I spoke with these airline reps/ supervisor. I still haven't even received my voucher let alone a credit to my card!!! This airline SUCKS!!!!!
Booked a flight on January 2nd for my niece and her mother. Found out that my niece was staying for an extended period of time and canceled her ticket. When speaking with the representative, I asked her twice would I be refunded her portion of the ticket. She told me yes. Asked her a third time, she said yes and she would send an email confirmation of the cancellation. I just called again, because it's been over 7 days since I canceled, and was just told that the conversation didn't go that way and she told me no. I asked if I could listen to the recording and Christine (supervisor) told me that she was not allowed to let me listen and that the other representative was correct in telling me that I will not be refunded or can't book another flight. I will never fly Spirit again.
Worst airline ever! Worst customer service ever! Don't ever fly spirit save yourself the hassle!
Extremely rude customer service agents over priced tickets to change a date lady Jam didn't know what she was talking about I told her my mother had insurance on the ticket she was extremely rude and disrespectful my mother bought spirit ticket I hate that airline won't ever fly through spirit again rather pay the difference and higher rate I love southwest there the best airline
Customer service agents are horrible. Weather in Boston cause a cancelled flight , so i called in for a refund. The agent was incompetent so i asked for a supervisor. He refused me a supervisor numerous times then proceeded to put on hold for about 30 minutes. I used my other phone and got my refund in less than 5 minutes so the first agent was absolutely offering poor customer service. If your pockets can afford another airline, please do so. I DO NOT RECOMMEND SPIRIT AIRLINES AT ALL!!!!!!!!!