I had a family emergency that I needed to attend. They cancelled my ticket with NO NOTIFICATION and refunded the money, telling me it was my fault.
I have not traveled with Spirit, and cannot speak to the flight itself. However I have been trying to purchase one way tickets online since June 14. Every time I try the website automatically adds Flex Flight option to my cart and will not let me remove it! I've called several times a day to try to get help, the customer service reps continually tell me the same thing over and over and I sit it is user error, I can assure it is not! To purchase tickets with a customer service rep there are all sorts of additional fees I am not willing to pay! The tickets I have been attempting to purchase were $69, until Tuesday June 18, when the price changed to $147, still trying to get tickets to get my children home from texas, the flight has now increased to $202 and I'm still not able to purchase tickets without the flex flight option. I cannot use a different airline as Spirit considers adult age 15, and I am trying to get tickets for an 11 and 15 year old. If I go to a different airline, I will be charged an unaccompanied minor charge for each child! I've called, emailed and have gotten nowhere! As their return date gets closer the flight gets more and more expensive and Ig children need to be back by July 3. We purchased one way tickets as we were not sure how long our kids would want to stay in Texas, one or two weeks! Now they are basically stuck until someone can help me!! I am beyond dissatisfied and disgusted with the broken English the customer service reps speak, and they do to help! I've gone as far as contacting corporate! Any help would greatly appreciated!
I flew on Flight #112 from Houston to Baltimore. I paid for my luggage, however, my luggage was over weight and had to pay an additional $55. I tried to explain but the front desk insisted I pay again. I then board the flight to be seated next to a man with a dog between his leg/ the dog passed gas throughout the flight and shook and sat on my feet continuously. Spirit tried offering a $50 travel voucher for the experience, however, I asked to use the voucher for my luggage but was told I could only use it for another flight. I have no plans of flying Spirit again. It then board the flight home on 6/14 when the flight attend asked if I would change my sight with another passenger, with no explanation. I changed seats to sit next to a woman who pulled her breast out to feed her child. The lady did not cover her breast. Needless to say, this was a travel experience straight out of a horror movie. I have been trying to speak with someone since 6/7/19 but keep being told I have to file the complaint on line. I have yet to get a call back from a live person. I now know first hand what all of the complaints have been about regarding passengers on Spirit Airline. Horrible, Horrible!!!
People who have trouble traveling next to a pet or breastfeeding women should book a first class ticket or stay home. you CHOSE to travel economy with OTHERS sharing space with you. so if a person doesn't like sharing space, they should not leave home. You can not blame an airline for not listening to your unreasonable complains. I do not work with spirit airlines and yes this airline can definitely use some improvements, but it's people like you make me sick. I rest my case.
I agree with you 100%! That person chose to fly economy! We all know planes are small, seats can be cramped, and what do they expect that woman to not feed her child! Is that person so uncomfortable with human nature they can't bear to see a woman's breast to feed an infant or do they expect mothers and infants to not travel to convenience them! Grow up! Don't post if you don't have a legitimate complaint!!
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To who it may concern,
My name is Wayne archer I can be reach at (hidden) I like to discus a resent flight that I have and want to change however I feel that I am being treated unfair for what I am asking please get back with me as some as possible,thxs u in advance
It would really be impossible to write a review and convey in words how bad this company is from top to bottom. Having owned my own businesses for more than 30 yrs. I understand mistakes happen anyone in business understand that. The main question a company has to answer is how fast and how well do we handle issues when they happen. This company obviously has never asked itself this question. You may fly and never have an issue with Spirit Airlines, but if you have any issue at all, YOU HAVE NO HOPE. Spirit Airlines simply will not help you. You paid we could not deliver our promise sorry, we have your money good bye. That is what you get. DON'T FLY WITH SPIRIT.
My flight out of Oakland California was scheduled for Sunday morning at 6:45 AM contacted me via email Saturday evening maybe 6 o'clock saying the flight was canceled. I had to find another flight costing an additional $600. I am following up to be reimbursed for being too short of staff and or maintenance issues. What can I do? Any suggestions?
My names is Daeshawn Wingfield. Your company list my luggage and I'm not having it. I will like to be reimbursed for my lost. You company is so rude. You gave me a salon saying you will mail my bag. Now you saying you can't find it like I called out of work just to be home and wait nothing. Like now you saying my claim was sent to your corporate office. I have called and left message no one as called me back. So unprofessional.
This airlines claims low fare but not so must pay for seats, luggage besides fare taxes and other fees. My flight was cancelled and sent the msg to my home phone, when I try to get another flight once I find out I had to travel twi hours to the nearest airport no compensation all out my pocket to fund the flight was delayed 4 times not a HAPPY customer plus I also had joined the 9 dollar fare for points and so on wish I didn't receive sent email no response. Original flight out if Tampa 10:00am final flight 10:05pm posted sat on runway for another hour and half with also warning of plane loading no water or any comosation offer Not a fan of the Spirit Airline Where us your Spirit
Terrible Airline, not cheap uncomfortable tiny seats, rude crew no compensation when flight are cancelled or delay. Leave you scrambling to find another flight
Our flight that we planned month in advance got cancelled at the last minute and they said it was due to weather. Chicago is bright and beautiful today as well as Ft. Myers so I don't believe their excuse what so ever. They offered zero compensation and I would never book with them. Completely ruined our vacation that we now can't go on.
I don't work for Spirit but I'm a FA and what I can tell you is this:
it doesn't matter if the weather where you're departing from or where you're going to is good but the weather where the plane that is coming to get you or the whether between the two cities that you'll fly from and too. In between might be a storm or the plane that is coming to your departing city is going through a storm.
Airlines cannot lie and they won't.
Besides that they make money only when their airplanes are on the air and not when they're grounded.
WARNING!!!!! I will never fly this airlines again 1st for my Safety. They are the most uneducated foreign speaking people I have ever dealt with. ( and no I'm not Prejudice)
I had a round trip ticket. My spouse is in the intensive care as I write this. Things happen. I call to get a refund or a voucher for my trip back. Not leaving my spouse in the intensive care. Anyhow I sent medical documents in 4 times. And still to date after doing it on June 9. No word call customer service very rude. Non compassion. I was told 24 to 48 hours. They then send me email at 2 am asking for surveys and flight deals. How can you survey something when you haven't heard yes or no. Also: what a joke call 800 number and they ask you to push 1 and talk to someone by text. Try it you're see. I will never fly this airlines and hope this is helpful to you all. There are other reviews like this one. And I believe them. Spirit Airlines will go out of business. Money is Greed. My safety and your safety mean a lot. Not to them. There corporate office don't respond. Never again. No respect from me or anybody I come in contact with won't fly this one. PS. I'm still waiting. Go Figure. Peace Love Joy. Thank you.
June 9,2019 Flight from Dallas (DFW) to Atlanta (ATL)was cancelled due to the connecting flight to Ft Lauderdale had weather issues, sos this is what we told.. There were no weather issues in Dallas nor Atlanta, they could have sent the plane to Atlanta and then delay the other leg of the flight to Florida. They could not fly me out until last Tuesday arriving in Atlanta on Wednesday. Waiting 2 1/2 hours to see the agent. The agent was rude. The sales agent would not help get a flight from Houston that was available. I had to incur $700.00 of expenses to catch that flight(hotel, rental car and more costly flight on reliable airline). I will fight this out with them, FAA and the Board of Director for DFW and if I don't get remedy go to court. Also the rental cars know that Spirit is always cancelling flight so they jack up the rental amount. This is a racket and must be reported and eliminate them from taking advantage of us.n I will taking this to the media in Atlanta and Dallas.
They lost my luggage
I never have back
Never recive any phone call
I lost a lot a money
And the worst vacation with out no clothes
I booked my return flight with Spirit airlines from Las Vegas to Indianapolis on June 10th that with arrival in Indianapolis on June 11th around 5:35. While waiting at the airport the flight was delayed by 30 minutes, then the flight was cancelled. I proceeded to the special service counter and was told that the next available flight was June 20th, 9 days from my arrival on the 11th. This was not acceptable. What I am going to do for 9 days of being stranded in Las Vegas. I asked if there was a flight that could get me closer to Indiana. I was booked on a flight to Columbus, Ohio and had to rent a car and drive another 3 hours home to Indiana. I contacted customer service about a refund and they told me because I accepted the flight, they can not refund my flight. I guess I was suppose to remain in Las Vegas for 9 days and hope that that flight did not get cancelled also. Horrible customer service.
Heartbreaking- we flew on spirit from Orlando to San Diego California. Our 13 year old daughters back pack got flagged because she had water in it. She also had a cute little walker with her gift cards and money she received as graduation gifts from friends and family(approx 320 dollars) When we got to our destination we realized it was missing. We tried to call but could not get hold of anyone. We decided to wait till we get back. I finally got hold of somebody only to be told that since we did not speak to someone within 4 hours, there is nothing they will do. Before we got. Ack I told her don't worry, I believe that Spirit would do the right thing. I was very sad and disappointed to learn that they would not. I do wanted to restore her belief in the goodness and integrity of humanity. She is so heart broken and I don't know his to comfort her. I was so praying that the outcome could have been different for her. Maybe , the CEO will see this and just maybe he will have compassion on this little girl and just maybe he will allow her to believe that this is a company who truly care for its customers no matter how little....
This is the worst company to flight ever.Never taking this again
I have been in the Army for over 20 and traveling all over the world. This was the worst traveling experience I have ever had with an airline. The ticketing agents at the DFW Spirit Airlines desk we're rude, unprofessional, and disrespectful. They put me and my family in financial hardship, and risk of being arrested by TSA. This caused unnecessary stress on me and my family. I arrived at the airport with firearms in a locked hard sided box as stated on the Spirit firearm travel rules and the TSA firearm travel rules and declared them at the ticketing counter. The personal at the DFW Spirit ticketing counter refused to let me check my firearm and made me go purchase a bag in the Airport for a 110.00 dollars, money I did not have, nor should have never been forced to spend. Once I returned to the desk, they charged me an additional 50 dollars to check my bag and Spirit allows active duty personnel bags to fly free of charge.The most devastating part about the entire situation was, they did not follow TSA guidelines and escort me to TSA check the firearm prior to loading it on the plane. They just through the firearm under the plane as normal baggage. I could have been arrested, detained, missed my flight or anything if TSA would have scanned my bag that I was forced to purchase. I repeatedly advised the manager who was working at the front desk that the rules for the airline and TSA stated that all I need was a locked hard sided box. She and the other personal said they dont care what the rules say, go buy a bag or miss your dam flight. This has been a truly devastating experience. I will make sure I relay this event to my entire organization. I contacted customers service and they told me, sorry we can't help. I am out of a 160.00 because someone did not understand their own company policy and procedures and potentially could have been arrested.
Absolutely worst Airlines Ever!! Do not sign up for Master Card Program.
I signed up for the Master Card Program and received my 30.000 miles and the PDF show that you can use these in different times such as off peak, standard or peak. Unfortunately this is not possible. When you go to use your miles, 98% of the flights are with peak season miles for the WHOLE YEAR. Phone calls to the supervisor and manager were useless. They repeat same thing over and over. 'Miles are on a first come first serve basis.' When I ask when can i receive the off peak mileage there is no flights within the whole year or next year the response is no dates are available. The money value of the flights fluctuate but the mileage to get a flight does not. Spirit just lost a customer. to me this is shady business practice to offer something which card holders cannot book. They do not even bother to return your phone calls after they say someone will contact you the next day.
Absolutely horrible...I have gone back and forth with emails due to myself, my daughter, and girlfriend flying recently in which my daughter and I had back packs which as per company policy are without charge. We were however charged when an employee input all our information and included our backpacks...I had asked an employee at gate entrance to document the incident so there would no discrepancies and her response was "there are no supervisors here", so therefore the incident could not be documented....however, my girlfriend had taken photos of my daughter and I wearing our backpacks at the gate, but Spirit Airlines still disputes the claim that we even wore backpacks even with photos...this company is ridiculous, its not even about the $110.00 (my girlfriends carry-on was rightfully charged)....its about the inept workers that this company employs...
Good luck. Lost two purses out of a mishandled bag and they refused to replace them. I provided a receipt and the customer service agents name that I spoke with at the airport. They told me that the person I put on the form didn't work that day, so they denied my claim. How can I make up a name of your representative. I even when I went back to the airport to the same representative, she said that she didn't know what they were talking about. She remembered my bag being busted open! Ridiculous!