SPIRIT AIRLINES STOLE OUR $558.00. THEY ARE THIEVES. CUSTOMER SERVICE GAVE US THE RUNAROUND AND THEY REFUSE TO MAKE IT RIGHT FOR THE CUSTOMER!!!
We live in South Florida and we had to cancel our flight for a wedding in Chicago due to Hurricane Matthew. Although the hurricane wasn't our fault, Spirit would not refund our money. They only would credit us the $558.00+ due to their "policy" and we could use it at a later date. Since the wedding had already passed, my family has no reason to go to Chicago anymore and we had no need to fly anywhere else. When we finally decided to "cash" in our credit, we were told by customer service that they could not do anything for us because our credit had expired on 12/4/16. They told us that their system would not allow any extension and that we would need to email their Corporate Office. We had tickets for three and ready to buy a fourth ticket but now Spirit has stolen our money and we will never use Spirit and we will now try to deter our family and friends from using Spirit. We are totally disappointed with this airline. We would rather have our money back It looks like I will be taking this to the news since we can not get any satisfaction. Shame on Spirit for not providing service to a customer and taking our money.
I've been on call with customer service since 9 a.m. requesting a receipt for my account that shows how I paid for the reservation in order to submit my expense report. It is now 12 noon and I was asked to submit in writing. I fly for work every week and receive a detailed report from every airline that I've ever flown. This is ridiculous that no one in the call center can send an e-mail with that information on it. Also sadly enough, you all have the best nonstop flight to the Virgin Islands and I was going to recommend that my team of consultants book with you. That would have been business for the next 5 years, but we cannot not submit our expense reports and I will not subject my team to this type of unprofessionalism and waste of time!
Your customer service is a complete mess!
Spirit refused to let my daughter board her flight to Baltimore stating that she was "late to the gate" and not within the 45 mins before flight time required. Truth be told she was at the ticket counter well ahead of time but had to wait in line just to find out where her gate was because they had no monitors at the counter. Ticket agent was rude, refused to let her board and was not willing to help her get rebooked on another flight. My daughter was not checking luggage and could have very easily, in the 40 minutes she had, walked through security and to her gate. I had to pay $260 for a one-way ticket on another airline to get her back to her destination. All I can say is Karma.............can you say "Bad Spirit"?
I WAS CHARGED A CARRYON FEE FOR LUGGAGE THAT IS CONSIDERED PERSONAL AND SHOULD BE ALLOWED TO FLY FOR FLY ACCORDING TO THE AIRLINES TERMS AND CONDITION ON NOVEMBER 25,2016 WE FLEW THE RETURN PORTION OF OUR FLIGHT FROM DALLAS TO CHICAGO. AS WE WERE BOARDING THE FLIGHT I WAS STOPPED BY THE ATTENDANT AND TOLD I HAVE TO PAY FOR MY CHILDRENS PERSONAL BAGS. I EXPLAINED HOW I HAVE USED THESE SAME BAGS ON PREVIOUS FLIGHTS AND NEVER WAS ASKED TO PAY AS THEY CONFINE TO DIMENSION REGULATION THEY STATE. SHE WAS UNWILLING TO LISTEN TO ME SAYING THAT THE BAGS COULD NOT BE PLACED UNDER THE SEAT DUE TO SAFETY HAZARD, AND BASICALLY TOLD ME THAT I WOULD HAVE TO PAY INORDER TO BOARD MY FLIGHT. THESE BAGS ARE ALWAYS STORED UNDER THE SEAT WHEN I TRAVEL, THEY FIT PERFECTLY BUT TODAY THERE WERE GOING TO BE A SAFETY HAZARD. WE CAVE IN AND PAY THE FEE TO AVOID CONFRONTATION AND GET ON THE FLIGHT. WHEN I ARRIVE TO MY SEAT THE OVERHEAD BINS ARE FULL AND SO I AM FORCED TO PUT THESE BAGS UNDER THE SEATS. I GUESS ONCE I'VE PAID THE SAFETY HAZARD RULES NO LONGER APPLY. I FEEL CHEATED BECAUSE I WATCHED THE ATTENDANT ALLOW PASSENGERS IN FRONT OF ME WITH LARGER BAGS THAN MINE TO PASS THROUGH WITHOUT PAYMENT AND THOSE BAGS WERE FAR TO LARGE TO FIT UNDER THE SEAT SO THEY USED THE OVERHEAD BINS BUT I WAS TOLD THAT MY BAGS WOULD NOT FIT UNDER THE SEAT AND WHEN I SAID THEY DO I WAS TOLD ITS A SAFETY HAZARD. THE ATTENDANT ALSO SAW THAT WE DIDN'T PAY CARRYON FOR THE BAGS ON OUR OUTBOUND TRIP, IN FACT I HAVE NEVER PAID CARRYON FOR THOSE PIECES WITH SPIRIT.
I do not work for Spirit Airlines but I fly them plenty! My question to you is how do you know that the people ahead of you did not do the right thing and pay for their bags in advance ... that is how it is done you know You are allowed one carry-on per paid which includes your purse. The one bag size I believe is 8 by 12 by 14. Yes there has been a change in the size of the carry-on which is free! If you thought you were being seated at the time of being asked to pay; I would have asked what the size allowance was instead of complaining and crying afterwards! Spirit Airlines has fantastic rates especially for those that ate not carrying anything except a small bag to their destination!
Now even through all that boo-hooing my guess is that they will find you on another Spirit Airlines flight because you won't be able to find one for you and your family any cheaper! LOL
THE ABSOLUTE WORST AIRLINES!!!! I don't care how cheap they say their fares are. DONT BE FOOLED! They even charge for water. The cancelled our flight bc a stewardess had a sore throat. No compensation. I hate this airline.
THIS IS THE WORST AIRLINE EXPERIENCE I HAVE HAD IN MY 30 YEARS OF TRAVELING.
Wow spirit is the WORST - American are sick and tired of being poor - thus having to deal with total assholes like you - THATS WHY DONALD TRUMP WON! Because middle class people are tired of dealing with poor people problems like YOUR SHITTY AIRLINE - HOPE YOU BURN IN HELL YOU FAT DISCUSTING SLOB B. BEN BALZDANZA
Still waiting for Spirit to man up . Don't know why other airlines don't step in and scoop up all the abandoned souls and get them where they need to be and they would loyal customers for life Someone needs to help the little people with loved ones st the other end
I have never experienced a bad airlines like this one, this explains why no other lines works with them because they have no respect to anyone.They really do not know how to talk to customer.
Sprit airlines suck we missed our fight cause they said 45 mins till check in and we were just on time then they wuldnt board us, WOW we had to come out an extra $300 for a round trip flight and a room (we aready paid for our round trip flights btw) till tomorrow so they left us stranded, FUCK SPIRT AIRLINES U FUCKIN ASSHOLES U HAVE NO SOUL OR HEART FOR HUMANS UNLESS IT'S UR OWN FAMILY THEN U WULD BREAK THE FUCKIN RULES U HEARTLESS MOTHERFUCKAS, FUCK U ALL AND KISS MY ASS BITCHES, FUCK A 45 min POLICY!
This is industry wide, the airline industry is not going to take a delay because of individuals poor planning. EVERY airline avoids delays at all costs (which costs them approx $1000 per minute they are delayed, not to mention any fees from the FAA) so before you take your anger out on a company, give yourself some piece of mind and get the the airport earlier, expecting anything to happen.
Fuck That that's bullshit and you know it !
This Airline is the worst!!!! And that Bitch Marja from Ft. Lauderdale is the biggest hyena on the planet, she is a racist pig. If you ever travel to Ft. Lauderdale, be sure she is not the one attending to you through the gates, because if you are not a "certain color" particularly her "color" she will make you pay extra for a personal item bag, when the person in front of me had a personal item "3 times my size"and she gave him no trouble and didn't make him pay 55 dollars. The other spirit airline agent told me my personal bag was the right size and Marja "the bitch" was a racist pig.
terrible, you can't reach a person when you need one, it's all a machine trying to talk with you
Ben Baldanza your the worst CEO to run any airline go back and play with your board games you fat cow no wonder your employees dislike you your a sorry excuse for a human but karma will get you
This is the worst airline ever
Mr.B. Ben Baldanza
This is for you and you alone. You have 1 year to fix all of this unamerican foolishness. I'm speaking to you as an African "American". Lets try and be professional first, then all will be well. You Agree, yes? I look forward to my holiday in 'Americas' beautiful FL.
is coo front or back of the house in an airline company
Terrible Customer Service. Will choose others Aline's.
I just read that a passenger was booted from a flight in Tampa, because he questioned a flight attendant's button pin that read White supremacy kills . I need not go any further than that because why would u allow a employee to wear something that is political ? that might instigate, and/or provoke passengers ? seems like you are putting passengers at risk , of others becoming engaged in a political debate that could spiral out of control ......
Is totally shitty airline which I will never use again and do my best to tell every person that I know! Simply put it, the airline does it's best to cheat the customers. We, me and my son, had tickets to fly back from Las Vegas to San Diego. We arrived (4:45 pm) at a short line in front of the agent who was busy arguing very unprofessionally with a European tourist who had missed his flight (!). When it became our turn she told us first we have to check in with the machine (later it became clear that this was just a trick to kill time!) to get our boarding pass, which we did. However, the print out was saying that we should talk to the agent so we went back to her and gave her the two print outs, marked 5:11 pm. Our flight was 5:40 pm. She looked at the print outs and said that you've missed the flight! Just like the poor European guy..hum.overbook and tell people that you are late! Is this cheating or what?
I am 64 years old and I have not seen anything like this in my life. Mom, we were here a quarter to 5 and you were busy and arguing with a customer, I told her. Make a long story short she said the gate is closed (!) and you've missed the flight. She offered to book flight for us for the next day at 1;30 pm. I asked who is paying for it?, shamelessly: YOU, she said. I refused and went to South West and bought two tickets for $288.00. Because we had commitment in San Diego and we had to return that night.
I have no intention to give up. I will write my story to all major news papers, FAA, Attorney General Offices in the area and at the national level. I will give the two weeks to the airline to fully reimburse me for $288.00. I keep my full right to sue the company if they don't reimburse me.
This exactly what happened to me! And to the people in front of me!! How can they get away with this??!! Isn't there some consumer protection agency listening? This has to be against the law.
Same experience, and on top of telling me I was too late and would have to buy another ticket for the next day, they CANCELED my return flight without telling me, I got to the airport 2 hours early to avoid the BS game of being told to check in with the machine and then miss the flight... I was shocked to find out Spirit canceled my return flight because I missed my departing flight, I PAID for that ticket and was there on time! It cost me $866 to get another ticket to fly home that night. I went on Delta, they couldn't have been nicer. They found me a cheaper flight the next morning as well as a discounted rated on a hotel if I could delay my departure by a day, unfortunately I had to be at work the next morning so I had no choice but to pay $866 to get home. I got nowhere with customer service, I filed a complaint with FAA and I'm going to keep pursuing, Spirit is a terrible airline and as President of this horribly run company Mr. Fornao should be embarrassed.
Same this happened to me I'm never flying with them again